android-questions

[vagrant acorn]

Several days. Keep in mind that some devs are travelling to Japan, for IRL Skyfest.

[strange girder]

Owww, thanks!!!

[quasi owl]

Hello, I have a question. I try to login on my account but whenever I press Google, I can't switch the account because it doesn't allow me. How do I fix this? I want to use another gmail account not the one that the game recommends

[ocean bloom]

How to change google accounts by kai #android-questions message

[quasi owl]

thank you

[fast hearth]

When are you going to solve my game error? Would it be good for me to delete my account? I'd rather read the story than not have any text all year 😦

[past arrow]

Already being answered in #questions-and-help

[edgy flower]

Hi all. Just tell me when I can come over Festival sky. What time. I live in Azerbaijan. I'm afraid of getting the time wrong.😩🥺

[buoyant dagger]

!youareinvited the timestamp in the bot answer is your local time

[upper sail]

Sky’s 5th Anniversary SkyFest starts <t:1720828800:F> through <t:1722063540:F> combining in-game and in-person events for everyone to be part of

❗ SkyFest starts at <t:1720828800:t>, not daily reset time so the in-game celebration starts at the same time as the in-person SkyFest in Japan! Once the event begins, meditate in Aviary Village to visit the center of the SkyFest party 
🕐 See SkyFest in-game livestream schedule in your timezone: #seasons-events-chat message

🔎 More Details: https://bit.ly/SkyPatch0260 🎉

[warped canyon]

It says sign in method. When I first started sky, I clicked that and it reset me. I'm scared to click it again now that I've been playing a while but I'm scared that I could lose my account and I don't know what to do to save this current account

[past arrow]

It doesn't reset you, it just logs to a new account if it's going wrong and you should be always able to log in to your actual account if everything goes right. If not, support can restore account with sky ID.

But if you don't have issues, don't click on sign in method, just press play!

[warped canyon]

What if I don't knownmy sky ID when I lose the account

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[summer hearth]

Hello, I need help, when I try to log in using my gmail it won't let me and I don't know what to do, I don't want to lose my account

[summer hearth]

There's something i can do?

[steep pine]

I think this might help you:
How to switch Google account on Android by Kai #android-questions message

[summer hearth]

Thank you for the advice, but it didn't work...

I press to log in with my gmail and it didn't log in, it just got me to the same screen

And i did bought some accessories in Sky, it is my only account and i don't want to lose everything

[opaque oyster]

I have a question-, about if it will ever hapend for Sky to come on Samsung Galaxy A13 (I was wait for a long time to hapend but never did🥹, and I started to annoy my own two by taking his phone to play sky on it-) dunno if this is a question for Android but xd

[steep pine]

The A13 is manufactured with a 32-bit CPU which makes it incompatible for sky which requires 64-bit. You have to get a better phone.

[opaque oyster]

Awww that's sad, but at least ik the reason now, ty!

[narrow thunder]

I had one account on the phone, but now it seems like game started again .so i have that account or is lost? I was using local account option. But now it looks like it doesn't remeber my account

[past arrow]

Local account option uses the app cache from phone but that's not recommended to rely on it because that means your account is not synced and when your phone frees up space or big update is coming or the phone resets, it can be erased. The account is not fully lost, contact support ingame. And if you get your account back, the first thing you can do is to sync your account in game settings (google recommended) and save your Sky ID. Here are some instructions by skybot below:

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

!skyid

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[floral stone]

how? (This is my alt account I'm not sure if it happens on my other accounts too)

[past arrow]

Many players experience this on alts (Sky is originally meant to play on one account per person). Contact support in-game

[floral stone]

How is this related to alts though ain't they are treated as a normal player. It doesn't make sense 😂

Also er why should I contact the support it's not really affecting me, so far

[past arrow]

I don't really understand why are you asking something what's not affecting you then

It's recommended to contact support because it can poof because that kind of seasonal candle is definitely a bug. It can stay or it can convert later or the bug can be resolved only by removing it we don't know.

Bugs are unpredictable, I frequently see many people asking about alts sc bug. Unfortunately no one can guarantee the outcome.

I've seen IAPs transfer between alts and finally poof in the past years. I would contact support if I had this issue, but otherwise good luck with the bug lottery 🍀

[steep lake]

Hey just noticed I asked my question on the wrong channel sorry for that

But for some reason the other moth messages aren't appearing to me,is there some way I can see them or am I just unable to see?

[narrow thunder]

you must unlock other players chat in friendship tree! with candles or sky code! if you are new i suppose this is the issue, I was confused at first too.

[thick vault]

So I have been playing for 2 weeks (newbie) now. I used my Steam account to login. I have a question— why does it ask for login every time I open the game? I have to put my credentials and OTP every time.

[past arrow]

It's a steam security cross platform thing, you can't disable it.
But you can sync your Sky account to another sync method (Google is recommended) login with it and then in Sky settings connect your steam account to the mobile method. This way you'll be synced on both devices but won't be asked for login on steam

[buoyant dagger]

That's just the way some acc links work, e.g. with nintendo and google you barely ever have to put the credentials and psn asks from time to time, and I guess steam wants that every time (I think I remember someone with the same problem but can't find it rn )

Aaand I found it! It's exactly what Tib said ^^
Adding it for reference, #questions-and-help message by Moi

[floral stone]

Okay I'll. But what does this have to do specifically with alt though?

[remote vault]

These items are not listed in the store is this an error or just to show?

[steep pine]

it's for show coz the season has ended.

[upbeat blaze]

Isn’t there a limit to gift packages? Why don’t some users have gift packages?

@floral stone

[floral stone]

Thanks for being rude. And also I do not understand your questions

[simple mauve]

IAP gifts have some restrictions:

• you can't gift something until 3 days have passed after you added that friend
• you can't gift something that someone already owns (it won't appear in the menu)
• If you want to gift an IAP sold by an spirit, you and your friend need to stand close to that spirit and it should appear in the IAP gift option

I hope this answers your questions! Any other question can go in #questions-and-help as long as it's not related to Android, and you can get answers quicker there

[floral stone]

Why do people think pinging random people would help

[thick grove]

• and you can't can't gift if it's cross platform with Nintendo

[scenic prawn]

If the gift has candles with it**

[steep pine]

You can't gift candle-bundled stuff to switch but the other way works

[round light]

Hello

[thick grove]

Ah yes. Forgot to add this detail

[quasi owl]

hello, I need some help. does someone know how do I login? there's no confirm button and I can't scroll aswell to find it
It's also very glitched for some reason

I don't have selected other sign in metods except huawei id. it worked for once and then once I closed the game, this appears when I try to enter

[buoyant dagger]

Oh well that looks like a layout problem, not a sky problem. Try adjusting the size of displayed text in your device settings to tiniest size, then try login again and see if all that text now fits on your screen without covering the buttons.
That's all I can come up with now

[quasi owl]

thank you so much, I set it on lowest and then I could barely see the ok button so it kinda worked

[rain lodge]

How do I link my 2nd Sky account to a different google account? It just keeps showing my main account with is already linked

[buoyant dagger]

this might help:
How to switch accounts on Android by Kai
#android-questions message

[elfin garden]

Es normal esto? ._.

[vagrant acorn]

Hi! First of all, please remember that we need to speak in english here. Second....it may be a bug, or maybe you are lagging? Those might be reasons for this to happen.

[wispy vault]

hello everyone. does anyone knows if redmi 13c is still compatible after today's update?
a friend of mine uses this model and the store says its not anymore. 😦

[hollow tartan]

Hello, I think it's a bug (but I don't know). The same thing happens to me and I don't have lag (Since the update). If it happens again, I recommend you make a report if the bug happens again. 😅

[elfin garden]

Hello, where can I report these bugs? ._.

[analog oxide]

#report-a-live-bug. React to the fire icon at the bottom of the channel and make sure your DMs are open

Alternatively, you can say !bug in any questions channel if reacting doesn't seem to work.

[past arrow]

Hi! Sorry for late ping, try to delete Play store (not Sky) cache, sometimes it's just cache issue.

[lavish geyser]

Good morning sky kids. I have run into a recent issue on my android phone, specifically OPPO, with the new update coming my phone is refusing to update even if the download is on 100%. Is there anyway to fix this without deleting the game and redownloading it? It's been a while since I did a backup of the game so I don't know if all my files will be there if I delete it.

[past arrow]

Make sure you have at least 6gb free space, it's Google Install policy

[lavish geyser]

That's peculiar. I have over 60gb of space on my device and yet the download isn't working.

[brave stone]

8gb space, deleted every apps I have and still can't not install it

[past arrow]

The download isn't working or the install? In your last message you said at download 100%.... did you try to delete and reinstall the app?(make sure you synced your progress)

[past arrow]

What and when happens exactly?

[waxen vortex]

Hi , I have a Poco c40 phone
I've tried to install sky on it and the game never goes past the TGC logo and crashes
I have enough space , I've also redownloaded the game many many times
I have no idea if it's my device being incompatible or if it's anything else idk!?

[inland wolf]

Is the anniversary event starting or no?

[past arrow]

Unfortunately it is missing important drivers which only Poco could deliver therefore not compatible

[past arrow]

!youareinvited

[upper sail]

Sky’s 5th Anniversary SkyFest starts <t:1720828800:F> through <t:1722063540:F> combining in-game and in-person events for everyone to be part of

❗ SkyFest starts at <t:1720828800:t>, not daily reset time so the in-game celebration starts at the same time as the in-person SkyFest in Japan! Once the event begins, meditate in Aviary Village to visit the center of the SkyFest party 
🕐 See SkyFest in-game livestream schedule in your timezone: #seasons-events-chat message

🔎 More Details: https://bit.ly/SkyPatch0260 🎉

[magic quartz]

what minimal requirements of Sky for android?

[past arrow]

Check the pins in this channel!

[empty wave]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1712559600:t> 》<t:1712566800:t> 》<t:1712574000:t> 》<t:1712581200:t> 》<t:1712588400:t> 》<t:1712595600:t> 》<t:1712602800:t> 》<t:1712610000:t> 》<t:1712617200:t> 》<t:1712624400:t> 》<t:1712631600:t> 》<t:1712638800:t>

[ivory rover]

hello everyone! is anybody having trouble with the new update? the sky app tells me to update the game but my playstore isn't showing the update option...

[thick grove]

Clear Playstore's cache and restart your device, then try again

[ivory rover]

I'll try that!! tysm!!

[hushed light]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

❗ This event is currently bugged until a future update. See #known-issues message

[edgy flower]

Hello. My game is not updating in the play store. Although the phone has 7.7GB of storage

I've been trying to update this morning, but I can't get it.

[edgy flower]

Guys, tell me, does the game sky support the Xiaomi pad 6?

[vagrant acorn]

Hello! I think the game needs around 8 GB of free storage to download, because of how it is done.

[rough gulch]

Yeah it takes too much room in my opinion

[vagrant acorn]

it does, yeah.

[jolly sparrow]

I had the problem of it fully downloading the update but then when it got installed being stopped and I was told it can't update. I emptied the play store cache as someone lese here advised and it worked then

So maybe try that as well? Otherwise it might really be the storage problem

[viral brook]

Quick question, how does one activate Samsung keyboard permission for sky? I accidentally turned it off

[civic swift]

Anyone know which android devices are unable to see the in game streaming?

[vagrant acorn]

Not yet except Huawei.

I ll try to check at some point, but not sure if players are saying precisely the devices that don't work.

[civic swift]

Ok, thanks

[dark folio]

settings?

open app settings and go to permissions

[topaz sentinel]

Sorry, I want to ask a question，I bought a 5th anniversary tiara gift pack.But then I didn’t want it anymore so I refunded the money.After the refund is successful, the gift package is still in my account.Is there any problem with this?

[lime sluice]

how do I know if im one of the android people that cant access the cinema

[crimson fjord]

try to access the camera

[light tundra]

I can't access the cinema, whis is ok, maybe my phone doesn't support it, but i can't access the other 2 portals too. A few hours ago i managed to access them but now all the portals are simply deactivated. Can anyone explain me what's the problem?

[dusty jacinth]

The events are on a schedule. When they are active the portals will open.

[light tundra]

Oh thanks i didn't know that

[gloomy thorn]

Hello, is there any automatic translation feature in Android? (Asking on behalf of a friend - and I am not using Android).

[vagrant acorn]

Hello Io! Sorry for late response (jwu). For the cinema, some livesteeamings have translation (there is a menu with a toggle to de activate if the player likes). But there was one I saw (i saw only a few, as it was very late) that didn't had translation even with the toggle on for that option.

[gloomy thorn]

Thank you so much for the explanation.

[vagrant acorn]

Your welcome! Glad to help.

[finite spoke]

What???

Why do you keep trespassing illegally?

[steep pine]

Please post in #beta-discussion as that's beta content. Kindly remove the post as well.

[misty halo]

!betaspoilers - kindly delete your message, keep beta content in beta channels

[upper sail]

Content from the beta version of the game is considered a spoiler and shouldn’t be posted in this channel. Content that hasn't been announced or released in the live version should stay in beta-related channels like #beta-discussion and #beta-screenshots-videos. Thank you!

[frank kiln]

The forbidden cupcake, can make your game crash but what are those violet crabs??

[simple mauve]

They are pigs iirc, there is multiple of them hidden in various OOB locations

[frank kiln]

Are oobs limit just plain black??

[simple mauve]

It depends on the OOB and the area, most of them end up in clouds, water or invisible walls, some of them have funny colors or end up in a void

[gaunt lily]

Why grandma doesn't give a wax candles?

[simple mauve]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

❗ This event is currently bugged until a future update. See #known-issues message

[vagrant acorn]

To all but Android users in particular regarding Cinema feature, Part 1/2:
Devs mentioned that in-game streaming technology for Sky is available to players on iOS, most Android devices, PlayStation, PC, and Steam Deck. But, because they found “technical challenges” that engineering team could*** not solve in time ***for SkyFest, players on all Nintendo Switch devices, a “small percentage” of Android devices –that includes **all Huawei **devices-, will not be able to experience SkyFest Cinema tech. It is due to a “device limitation”.
Devs did not disclosure what other Androids are affected, but keep in mind this information:
Access to the special portals are only through Fest Mode Aviary Village, and the portals open only when the activity is going to start between July 11 th to July 14 th included. Please remember that this special Schedule responds to Real Life / In-person activities at Japan. I am **not sure yet how it will work from July 15 th 2024 **onwards until the Event ends, but is possible that they will be open more often as Devs mentioned a lot of videos and re-showings of many livestreams at the Cinema.
History of Sky Gallery (Isle of Dawn) -Art of Sky Gallery (Hidden Forest) Have some Guided Tours the first weekend of the event. SkyFest Cinema (Eye of Eden) has a special time schedule for this first weekend.

Part 2/2
If you are truly affected by this tech issues and can’t enjoy Cinema Tech, or even access to the Galleries (in Developer mode /wire mode), please include the specific type of device you are using, and try to, as well, make a bug report for devs to know. This information will be easier both for us the helpers of Android Questions, QnH and SEC to help, as well as provide useful information for the Devs to work on the issues.
You can check these links:
Tio the Crab (july 5) News #news message
Tethys (july 11) Known Issues Patch 0.26.1
#known-issues message
Aviary festivities and repeat live events by Rai #questions-and-help message

For those who have access to Cinema tech, and don’t speak English or speak very little, or prefer to have things in their own language, devs prepared an automatic translation feature. In my experience, it was already activated but if you would like to check it, you can access to it by a “film” shaped icon at the middle bottom of your screen. Tap the icon, to toggle in or off the translation. Translation works for some of the livestreams and videos for sure, but not necessarily for all of them; at least during this weekend (July 12 to 14 th). Can’t say in advance if everything will be translated afterwards.

[fast hearth]

I want to know why the sky resolution of my phone is so low？

But in shooting mode, the resolution is very high？

guys,tell me

[simple mauve]

The game automatically turns up the resolution when taking screenshots in-game (with the camera icon or the camera prop) regardless of your device settings, you can change the gameplay resolution in ⚙️ > Graphics > battery icon, the maximum graphics allowed depend on your device

[uneven knoll]

Is anyone else having an issue where only 2 event currencies are showing up per day? 🥲🥲 tia

[dark folio]

have you checked where it should be?

[uneven knoll]

I have! Only 2 have been available for me to collect

[uneven knoll]

The one in the aviary tower and on the middle structure of the building on the right showed up

[fast hearth]

Excuse me but what happened to my sky ? Can someone please help me I wanted to update it.

I have so much iap and I wanted to grind the next season, how come it suddenly turned like this? :(

[simple mauve]

Try following these steps from the Beta FAQ (it will work in the live version of the game) #beta-faq message
This is a common issue with Google Play but you can workaround it by following the steps I linked

[long grail]

Does anyone have the same problem. I could always visit the cinema, but today it didn't work anymore with the start of the broadcast. It keeps crashing when I just enter the Eden gate.

[digital finch]

might be because theres A LOT of players

[long grail]

Yeah, might be. Now it's work

[covert elbow]

Hihi can i ask if i want to buy this gift how can i just now can buy it

[maiden plaza]

not sure how to...
might need the webshop?
since the shop area is now blocked by portals to office

[covert elbow]

Yeah it is been blocked so i am confused about
I want to buy the gift

Can i have the web shop link?

[maiden plaza]

hm, inbox should have it.. let me see
https://webshop.thatskygame.com

[covert elbow]

Thanks

[slate portal]

Sorry guys
I don't get wax from grandma recently
Is it normal?

[steep pine]

A bug listed in #known-issues

[unique totem]

Good afternoon, a while ago I installed this game and had the problem that the loading screen did not start and stayed on the company logo. I hope that with time and updates there will be some answer to this problem since I was not The only one, yesterday reinstalling it presented the same problem, I decided to get in touch.

I have a Motorola G54, 256 GB of internal storage with 8 GB of ram with the Android 14 update

[maiden ledge]

Im stuck in the pipe when i try to leave the “Mario land” area. Is that a glitch?

[simple mauve]

Sadly the Motorola G54 lacks drivers needed to run Sky, here is a explanation by Tib: #android-questions message

[unique totem]

Ok thanks :c

[novel drift]

Is it just my device or did anyone else lose access to updating sky / even looking at it in their app store
Ive already restarted my device and have checked my storage which has more than enough room
Idk if its my phone buggin or the game itself ;-;

[past arrow]

It's a Play Store bug. Emptying Google Play store cache and restarting device should resolve the issue but often it resolves itself.

[novel drift]

Thank you so much 😭

[west wolf]

I also recommend just opening the game as there is a "ingame download installation" on the loading screen, unless it specifically says to go update it via appstore, you should be good

[novel drift]

The only installation option it gives is "tap anywhere to update" unless i can get past that screen?
And theres still an error message after clearing the play store cache

[novel drift]

Problems still the same unfortunately
And it only effects sky
I cant open the app at all through the play store

[vagrant acorn]

Have you tried cleaning Sky's cache? (only cache) and make sure you have at least 8 GB of memory free?

[novel drift]

I ended up just trying to delete the app and try to reinstall it

Play store wont let me open the info for the app, much less reinstall it so i have no idea

[vagrant acorn]

Device? (model)

[novel drift]

Samsung S21
SM-G990U
Been playing sky for 2 years never had a problem w this phone

[vagrant acorn]

I see...is pretty new. I suggest you verify if your OS, and Google play and Gaming Hub are update (sometimes that can cause trouble).

If nothing works, I suggest you report the issue to the Devs.

While we try to think if something else might work.

[novel drift]

Alr thank you ill try

[novel drift]

Oh my gosh i think it worked
Had to do an entire system update for my phone and now google play decided it likes me again
Thank you so much 😭

[fast hearth]

It worked! Thanks 🩷🪽

[glad spade]

I have a glitch with the cutscene of the season start and I can't even do anything

It just keeps playing over and over again

[past arrow]

Restart game, reinstall it if you have your account synced. If that doesn't help try these

• wait until the season hype is lower (a few hours)
• as soon as your skykid spawns try to run into any realm (in Aviary home it might not work)

[forest ridge]

NOOO

[patent citrus]

Hello, did anyone buy the season pass ? How many seasonal candles do you get, 30 or 45?

[past arrow]

You get 30. You can get +15 only if you buy through website shop and if that's your first purchase there. It's the same for all platforms!

Ask next time in the faster #questions-and-help if your question is not android compatibility/tech related

[cedar grove]

Hello, I have a question about my Sky accounts. It freezes when I want to link my Google account and nothing comes up and when I enter the Steam account, when I confirm, it prompts me to delete it. I can't put any apart from Facebook I need help!

[lavish geyser]

Oh no, I keep having this issue after the update. Each time I do a candle run in the vault, when I reach the final area it refuses to move the screen up. I've tried to wait it out but only leaving the game just to return fixed it for a bit.

[vagrant acorn]

Facebook is quire buggy, so there may be issues with that, while trying to link google accounts. You can make a bug report to let Devs know, but is most likely on Facebook's side, than TGC.

[vagrant acorn]

oofff....yeah...camera bug is a recurring but. May I suggest you report it when you have time?

[balmy fossil]

I've been trying to log into my switch account on sky on my phone but for some reason it isn't working what should I do to fix it??

[vagrant acorn]

if your log in method is with a Facebook account that is giving frequent issues. All you may do is keep trying at a later time.

[balmy fossil]

I keep trying to do it at different times and I'm still having difficult issues with it 😞😞

[vagrant acorn]

I hope at some point it will work and allow you to link the other log-in method.

[cedar grove]

I used to have a Google account, it froze and wouldn't let me link anymore! I lost it. And that's when I made the one from Facebook 😦 and the same problem continues, and I wanted to put one from Steam in case Facebook didn't give me problems but it didn't either
I don't think the problem is Facebook because I started with Google without linking anything else

[vagrant acorn]

Other players have repported issues while trying to link their accounts to another log in method. But feel free to report the issue to the Devs.

[wispy vault]

all of the cosmetic stores are connected. so, maybe, you can go inside the hair saloon and move onto the next room. it should work

[cobalt plank]

It doesnt unfortunately

[forest ridge]

is it if you have a Motorola you can't play sky?

[faint swift]

Hello there. I got a question. Im trynna gift a season pass to an old time friend, but somehow I cant. It doesnt give me the option 😦

Does anyone else have the same problem? Is there any reason why I cant give it to em?

[steep pine]

Do you have your own pass?

[faint swift]

Yeah. I bought the 3-pack one.

And I remember it should give you the option to gift it to them, but it doesnt appear for me, or maybe i dont really know how to do it :(((

[steep pine]

The gift pass node is at the bottom of the friendship tree, beside hi-5. You have to be friends for 3 days before the node can be used.

[faint swift]

I have been friends with this boy for like 2 months. Do I still have to wait 3 more days to give it to him? 😦

[steep pine]

Are you certain you bought the 3-pass bundle? Can you send a ss of the gift pass in your inventory? It would look like this from your candle count view.

[faint swift]

Yeah, I got them :(. Both of them

[steep pine]

It's supposed to look like this. Does the icon not show up for you?

[vagrant acorn]

Depends on the specific device. But many Motorola, unfortunately, who missed fundamental basic drivers which affect not only Sky but some other games too.

[cedar grove]

How and where can I report?

[true sorrel]

Hi does anyone know why the in app purchases doesn't work i sign in with a Huawei a account ??

[vagrant acorn]

At #report-a-live-bug

[cedar grove]

Ok tks

[vagrant acorn]

Not sure. What is the problem? Have you checked your connection?

[true sorrel]

Yep nothing wrong with it at reset it worked so fine and i had access to the boutique but now I can't 😦

[vagrant acorn]

Maybe will work fine sometime later

[true sorrel]

I'll wait but as far as i remember in previous Seasons it never did it suddenly disappear and appear

[vagrant acorn]

The first days, a lot of people get in and the servers can be too full.

You can repport the issue if you like.

[true sorrel]

I'll do that thx for answering me

[shut flume]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

❗ This event is currently bugged until a future update. See #known-issues message

[wintry mural]

I have a question
If I have a Google play account with Email A
Then I link it with a steam or facebook account with Email B
Then If I do not have Email A I can still log in with steam account of email B
Can I even link two accounts with different emails?

[thick grove]

Yes you can, if the emails are used for different sign in methods.

[wintry mural]

Then meaning if I lost email A I can still log in with email B steam account if I linked it right??
Thank you so much♥️

[hushed apex]

anyone know why sky is just not installing in the google play store

[gloomy thorn]

#android-questions message this is the minimum requirement

[hushed apex]

anyone play on a Samsung Galaxy S23 Ultra

[vagrant acorn]

I suggest you verify your internet connection, as well as if your OS, and Google play and Gaming Hub are update (sometimes that can cause trouble).

Also, sometimes if the update has download, you may need to click again a couple of times for the game to complete the instalation process (looks like some devices have been experiencing this issue)

[past arrow]

It should be compatible and players express how smooth gameplay is on your s23 device
Google play store can have bug though with any games - in this case, empty Play Store cache in settings and restart the device. This should resolve the Play store issue you're experiencing.

[past arrow]

hi Penguin and Bobo!

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

❗ This event is currently bugged until a future update. See #known-issues message

[high sail]

FIX GRANDMA PLEASE!
(Idk where else to put this so I apologize if some is confused)

[past arrow]

This is not a question of wishing. Read #known-issues they are on it and will be fixed in a future update.

[jovial nymph]

Is there a way to unfriend someone? Not necessarily block, there's nothing negative that happened, but I simply don't play with some people after a few times of meeting

[past arrow]

They plan to add more ways but we're having only block for now

[jovial nymph]

Got it, thx!

[sleek garden]

Play store says Couldn't update for me, I already cleared Sky cache but still says Couldn't update. I'm on samsung and still have lots of storage left
Game still working fine BTW, just not sure why it's not letting me update (and tbh idk what the update was for, cuz I'm seeing the new season and anniversary stuff just fine)

[past arrow]

Empty Play Store cache, not Sky (it's a store issue if your device is compatible) and then restart device

[sleek garden]

Alright, I'll try it ty

[maiden plaza]

is 0.26.1 not force update yet?

[sleek garden]

Tried it and still the same

[past arrow]

What's the exact name and model of your device?

[sleek garden]

Galaxy s22 model SM-S901U

[past arrow]

You might try to backup everything from device and do a reset or contact support through their website

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vagrant acorn]

Hello! Does it don't download the update at all or does it not finish installing it?

[sleek garden]

Doesn't download at all

[sleek garden]

Reset my device or the game?

[vagrant acorn]

I have seen a few players with similar models and the issue was that they needed an update of the OS, or Google Play itself (check also Gaming Hub if it is not the rest) and the problem solved itself.

[sleek garden]

Alright, hope so, not sure if I want to risk resetting my device 😅😅

[vagrant acorn]

It may be that they don't have automatic updates for OS, maybe.

[sleek garden]

So I check Google play for an update??

[vagrant acorn]

Check also Operative System.

[sleek garden]

Cuz I got a system update a day or 2 ago already

[sleek garden]

Alright, how do I do that 😅 sorry

[vagrant acorn]

Ohhh...I see...well, just checking if all is up to date won't hurt.

[sleek garden]

Alrighty

[vagrant acorn]

Is all right! Just trying to help.

BTw Tib knows a lot of Androids and technology.

[sleek garden]

Much appreciated! Trying to deal with phone updates and stuff just makes me very nervous

[vagrant acorn]

Can understand that.

[sleek garden]

My software is up to date, I'll try checking for more stuff

I'm not sure where to look aside from Software Updates in settings?

Updating Gaming Hub rn, hope it works 😟

[vagrant acorn]

With settings, Apps, then choosing an app you can find which is the version of it. Another way is going to the app and select the information.

[sleek garden]

Alrighty

Is this issue stopping me from updating everything on my phone?

[vagrant acorn]

Not necesarily, I would think. I 've seen it with updating a few games, tho.

[sleek garden]

I updated Gaming Hub and cleared cache of Play Store, Google Play Games, Google Play Services
Still the same, would a screenshot of the error help?

[sleek garden]

Alright, good to know

[vagrant acorn]

May be. You can try turning off your phone. Wait some minutes and then restart it normally, as Tib already suggessted to you.

[sleek garden]

Alright
I'll probably take a few min to try to calm myself down, feeling rlly anxious rn 😅
Tysm, if nothing changes I'll probably come back heh

[vagrant acorn]

Yeah...anxiety does not help, although is understandable. It can happen to any of us. As I said before, Tib knows a lot of devices.

Keep in mind Sky seems to be needing about 8/10 GB of free space to download (because of the way those downloads are done, the game itself occupies less space).

[sleek garden]

I'm used to needing lots of space (thx genshin-) tho I still have 18% storage left

[vagrant acorn]

Check you have enough space...that is pretty basic.

[sleek garden]

Ye, I do

[left ridge]

Does it ask for more space like you need to free up space by uninstalling certain apps ?

[cosmic tusk]

The cape for skyfest will still return next year right? For sky anniversary

[maiden plaza]

no

[cosmic tusk]

Isn't oreo plush return this year?

[maiden plaza]

patch notes stated that the cape wont return
since we can't turn 5 twice
and this cape has a 5 on it

[sleek garden]

Nope

[lone path]

Wanna try playing sky again but I assume the HyperOs UI issue isn't fixed yet 🥲

[compact kernel]

That's what I did and then I got to update the game hehe

[vagrant acorn]

I'm glad it worked for you!

[vagrant acorn]

Most likely no. Maybe this helps: Here's a troubleshooting guide by Cy #questions-and-help message

[opaque jetty]

Helppppp! I bought a plushie for a friend, but she didn't receive it successfully. I am already charged but the item is not received.

[lost coral]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[sleek garden]

I gave it a day, still the same. I'll try waiting for a few min then restarting my phone again
Earlier u mentioned updating Google Play or the OS. Since I already got a system update and there's no new one, does that mean the OS is updated? And if I were to update Google Play how would I do that?

[fringe tulip]

Does anybody know why the store says "In App purchases are not available now."? I have payment options set on my device already

[vagrant acorn]

Here is one method: How to update the Google Play Store
Open the Google Play Store app Google Play.
At the top right, tap the profile icon.
Tap Settings and then About and then Play Store version.
You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

[sleek garden]

Alright. It's up to date
I've restarted my phone now and cleared cache, still can't update Sky

Yesterday tib mentioned backing up everything from my device and then restarting. Does that mean just the normal restart or would it do smt else to my phone?

Not sure if a screenshot helps but this is what it's been showing the whole time. Hitting refresh doesn't change anything

[vagrant acorn]

What Tib mentioned involves more than just backing up. But making a good back up is very important prior to what they suggested (making a reset). #android-questions message

[sleek garden]

Reset as in factory reset? And how would I make a backup?

[vagrant acorn]

Does it give you any clues about why could not update?

[sleek garden]

Nope, it doesn't tell me anything aside from just the normal app stuff (info abt the game, reviews, etc)

[vagrant acorn]

Besides %, how much space in GB are there?

[sleek garden]

22.3

[vagrant acorn]

Should be more than enough. Mmmmm... Ok...lets see...the pic shows more than one app that has not been able to update... so it may be something of your phone.

[sleek garden]

I just updated a few apps a minute ago and those went thru fine, just not the 2 in the screenshot

I updated things like Discord and Genshin (very big app) and they were fine

Shoukd i try reinstalling Google Play? Deleting the app wouldn't delete all my game progress on my Google account, would it? Like I wouldn't lose my sky progress on my Google account?

[vagrant acorn]

If your Sky account is linked to a gmail or other safe log in method you should not loose anything but I suggest always to keep at hand a copy of your Sky ID.

[sleek garden]

Not sure if I can use any other login method, I don't have Nintendo/ Facebook account or similar

[vagrant acorn]

I am trying to find out in internet if there are any specific issues with your model in terms of updating. I do not know if any will help, But, if Skycord lets me, I ll try to send the links here.. https://us.community.samsung.com/t5/Galaxy-S22/S22-won-t-software-update/td-p/2502898 This one mentions Android Auto https://www.androidauthority.com/samsung-galaxy-s22-problems-fixes-3151202/

[sleek garden]

Alright, I'll take a look, ty

[simple mauve]

You can try rolling back to an old version (you can't unninstall it as it's a system app) you can do so by following these steps:
Navigate to Settings > Apps & notifications > See all apps, then tap Google Play Store. Tap the three vertical dots in the upper-right corner on the app details screen, and tap Uninstall updates

[vagrant acorn]

Thank you Moi. It looks their phone has a serious issue with updating some apps.

[sleek garden]

Wdym with that last sentence? I have my sky account saved to my Google account, does that count as having it as a local device account or is it safe? And do I need to check if all my other apps r safe too or??

[simple mauve]

Adding to it, you can also try this on the following apps:
Google Play Services, Download Manager (you need to enable "See system apps" to see this one)

[simple mauve]

If it's linked to your Google account then it is not an local account and it's saved in the cloud

[sleek garden]

alright, thx

So should I try rolling back to an old version of Google Play 1st?

[simple mauve]

You can try it first, as well as trying to delete app cache or rolling back updates of the apps I listed

[sleek garden]

Alright, tysm both shall report back in a bit

I've rolled back Google Play Store, it looks like it became my normal version again (like the version it was before all this happened) but it says All apps up to date!

is that good?

It looks like everything is normal? Play Store looks the same and I can still get into sky just fine 🙏🙏

[vagrant acorn]

What version of Sky does it say you have?

[sleek garden]

0.26.1

[vagrant acorn]

That is the latest version of Sky.

[sleek garden]

Tysm everyone!!!

[sonic hound]

Hey so sorry to bother but whenever I try to open sky it shows the logo, the logo fades, then the screen stays black! I'm not sure how to fix this???! Then it kicks me out...

[vagrant acorn]

Model of device? When did this issue started? Did you managed to play after 26.1 update? You can't see the water of the beginning? Just black screen?

[sonic hound]

Model of Device is Galaxy A03, Yes I was yesterday, No I'm not seeing water, Yes just a black screen
I haven't played* sky since 12 yesterday night

[vagrant acorn]

Hi! Have you already tried a simple clearing cache (just cache, not data) from Sky and the phone? Verify wi-fi connection?

[sonic hound]

I didn't think of clearing cache! (I did reinstall sky) wifi is okay I believe, I'll try to clear cache:D

[vagrant acorn]

I hope is just as simple as that, so you can be back playing in no time.

[sonic hound]

It didn't work ;^;

[past arrow]

Try to remove all notifications from phone notifications tray and restart device. Remove all third party apps which were recently installed, disable apps over apps feature like messenger bubbles and discord over Sky.

[fast hearth]

Guys 😊 My sky won't lemme in. Even tho my internet is ok, everytime I tried to login, sky show me 'failed to connect' and ask me to check my internet connection T-T it happens since yesterday and till now. Any suggestions for that? 🥺

[sonic hound]

IT WORK

[past arrow]

It means your internet is not the strongest. It can be ok for buffered streaming services and messaging where connection imbalances don't matter but Sky is a live game and it needs better. Restart router, try on a different connection, nag your internet service provider

[left ridge]

Try switching between airplane mode and normal mode. Or try restarting the device.

[hushed light]

Are you sure it isn't about acc? Try to enter with local account,if you still can't get into the game

[true sorrel]

Hi a quick question pls
Did anyone purchased the pass today ? I wanna know if it's bugged or not

[past arrow]

!support - contact them in game if you have issues regarding purchase

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[true sorrel]

Oh thx but i didn't purchase it yet I'm just asking cuz i read that some did buy the pass but haven't received the extra candles

[past arrow]

It happens to several players who purchase the web store yes, but not all of them and support is happy to help anyway

[true sorrel]

Muchas gracias ❤️

[thick grove]

Purchased the pass (ingame tho). Didn't have any problems

[true sorrel]

Great thx a lot ❤️

[urban coral]

can i ask about the location of an area here?

[analog oxide]

#questions-and-help would be better if it's not related to Android specs/specific problems

[urban coral]

thanks!!

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fast hearth]

If my phone closes the game out every time I try to open the game
Is it just too weak?

[past arrow]

We need more context. Where does it force close exactly (water, zoom on skykid, logo) and what is your phone manufacturer and model

[ivory walrus]

When the shard will fall ?

[bronze shuttle]

Buying gift packs and doing tasks show that there are too many players. What should I do?

[past arrow]

Ask in #beta-discussion about beta

[past arrow]

You can bookmark the shard website by Plutoy to know when and where anytime: https://sky-shards.pages.dev/

Might better ask in #questions-and-help next time if it's not compatibility or android tech related

[true sorrel]

What do we get if we buy the season pass like what comes with it?

[past arrow]

• seasonal pendant
• season exclusive items access, some of them won't return with traveling spirits either (check the pins of #seasons-events-chat for chart)
• 30 seasonal candles as a starter bonus
• one extra seasonal candle at the daily quest shrine every day through the season

If it's not an Android compatibility/tech related question, ask in #questions-and-help next time because ig game mechanism is same for all platforms

[true sorrel]

Thx

[pearl shard]

Hello,I was trying to update the game after 3 weeks and it says to clear my storage

Like I still have 7gb free space

And it asks me to clear 2 more gb

What's the total update size of the latest version?

[safe moon]

Yo hi

[past arrow]

It's way less in size but Google Play has this big update policy. If you reinstall the game you need less space but make sure your account is synced

[desert gorge]

@livid hollow I don't know if you've got this sorted out yet, but I just saw your bug report about the Aurora wings and wants to provide some information about it. Not being able to purchase it is not a bug. The cosmetics on display in the Aurora stadium were only available mid-season and are no longer open to purchase. Again it is not a bug, it was a one time event/product and will not be offered again

[fast hearth]

is there a server issue happening in android? i got to redo the shard event for 3 times already, and still cant get inside the memory😔

[thick grove]

Sometimes it takes a while till the crystal appears

[dry atlas]

Still bugging

[dry atlas]

Turns out, it's already fixed

[edgy flower]

Thank you

[golden shadow]

Hi. Im the only one didn't received free daily candle?

[dark folio]

Just ask in one place, please

[golden shadow]

Sorry

[solid skiff]

Can't login for 3 days straight, when will they fix the bug. I miss candles and season candles

[past arrow]

Probably it's your connection. It works for messages and buffered services but Sky is sensitive. If servers would be down the whole discord server would burn. Check on a different connection, restart router or call your ISP

[blazing charm]

Is it a known issue for others that in my game things like grandma, geyser, any bonfires shooting wax are not working at all? 😔

[minor nebula]

Why can't I climb up

[bronze shuttle]

Where is the update?

[west wolf]

#known-issues message Already been addressed, wait for a fix

[solid skiff]

I don't think it's about connection. It's about location. Most android users in my region still facing that issue. And it's already been like 3-4 days. Plus using Vpn is illegal too.

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[past arrow]

If you us v.p.n, then it's connection

[midnight gulch]

Is Grandma going to be fixed, like so many other bugs???

[dark folio]

Yes, eventually

[buoyant dagger]

Yes, see here #known-issues message

[jolly fjord]

How do we get into the concert?? I've tried twice already and still nothing happnes

[dark folio]

you used the spell?

[jolly fjord]

There's a spell?

You mean the wing spell right? I don't know if I have it

[rain creek]

if you go into Office, there are spells that let you temporarily have the collab capes -- you can use this to go to the concert

[jolly fjord]

Alright I'll try it again

[rain creek]

here's a guide by Stoat: #seasons-events-chat message

[acoustic oxide]

Hello, how are you? The truth is that I'm new and I just installed the game (I'm on Android) and I wanted to play it because I thought it was good. So if you could give me a solution I would really appreciate it.

Sorry, the error says "communication error, it was not possible to connect, it is possible that the servers have a problem"

[vagrant acorn]

Hello! Servers seem to be working fine. Can you try using a different wi fi source or data, close all background apps?

[acoustic oxide]

Ok I'll try it thanks for replying

[vagrant acorn]

Your welcome.

[acoustic oxide]

It didn't work for me 😩 I did what you told me but the same thing keeps appearing 😦

[vagrant acorn]

mmm... lets see... there are a few things that you can try but at first sight it may be your devices's connection.

Have you tried clearing cache (not data, only cache) from your device? Restarting your router?

Given the pic you provided, it looks the game just does not finish downloading. And that may be due to unstable connection.

Sky is pretty demanding in terms of internet connection. There are a few methods how to measure your connection for ping speed and package dropouts: Ping reaction time below 30ms AND download speed above 30 are recommended for a live game like Sky. You can measure them for example using: https://speedtest.net/ If ping and download are fine, do can do then a package dropout test - recommendations by Uzephi for Android: https://play.google.com/store/apps/details?id=ua.com.streamsoft.pingtools
Packet loss below 6% is necessary, 0% recommended in connection test (do 100 ping packet tests)

[acoustic oxide]

Ok I'll try to do what you tell me and try your recommendations thanks again 😃

[vagrant acorn]

Hope it helps. Sky is a lovely game.

[acoustic oxide]

If that's what they told me

What is in red is the lost packages

[vagrant acorn]

Please keep in mind not to show any personal data on the pics (name of providers, for example, as a precaution measure). You can simply paint some black on the spot before sharing the pic. From the pic it looks the Download is very low, and the ping is too high. That is the reason why Sky is not working yet.

[acoustic oxide]

Yes, you're right, I got careless. 🥲

[vagrant acorn]

Is all right. You will remember it for next time.

[acoustic oxide]

And about the other there are some solutions

As I told you, I want to play it but if there is any undertaking I will understand

[vagrant acorn]

Understandable you want to play. And when your wi fi works a bit better Sky will properly open. At times, Data will work better, but it depends on your specific circumstances. Sky demands a lot of internet.

Also...again... close completely any other apps, and also any other stuff /open pages of browers, as that will reduce your devices connection to internet.

[acoustic oxide]

Hey, you really just saved my life, thank you very much, I'm definitely going to play this game and thanks to you I will enjoy it. The truth is, it gives me a very good impression of this game and its community.

Thank you very much, forgive me if I was a little annoying or something but I really wish you the best and that you are very well 😃😃😃☺️

And of course you were absolutely right, it was a problem with my internet. I didn't realize that there was interference and that's why the data couldn't be downloaded, but thanks to you I realized and solved it.

Bye you are very well thanks again hahaha:

[vagrant acorn]

Glad you did!

Enjoy Sky and it's wonderful community.

[acoustic oxide]

Gracias 🫂 jajajaj bye

[frail forge]

Hello everyone! I have a question, Is there any way to purchase the Initiate Moth Pack while the 5° aniversary event is on? I've tried to get to the room from where it is usually bought but whenever I try I get teleported to the office's rooftop (I've tried from Aviary and from the hair salon). Thanks in advance.

[fast hearth]

Hello. Is this happening to anyone else? My screen is stuck here and i can't log in😭

[eager garnet]

no sadly there isn’t. you have to wait till the anniversary is over

[buoyant dagger]

#questions-and-help message you can try this guide by Honey, otherwise you can just wait until the event ends

[glossy wasp]

I hope this isn't off-topic here, but does anyone know if the Xiaomi Redmi 12 runs Sky? I have no clue how to figure it out...

[past arrow]

Hi @glossy wasp

I used discord search function for Redmi 12 and found this.

I've found some other messages too with similar experiences: it can run Sky for now (or it could around that time), but with lags and pretty low fps so it won't be able to run the game for long (or it already doesn't support Sky)

[glossy wasp]

Thanks Tib!

[lavish geyser]

Hi sky kids. I wanted to ask if anyone had a snap shot of this image? The art gallery is visible for me all except this single first page. I would really like to see it. •́⁠ ⁠ ⁠‿⁠ ⁠,⁠•̀

[lavish geyser]

Yippie yippie. Thank you.

[nocturne river]

Is there anyone playing Sky on Xiaomi Redmi Note 12?

[vagrant acorn]

There are players using that kind of device, as far as I know.

[lost whale]

Hi everyone. Is it a bug or is it normal that a moth couldn't see any season spirit in front? Like this screenshot from my moth friend can't see the lamp lighter spirit

But I can see

[steep pine]

Has the moth been through eden before?

[lost whale]

Oh not yet

[scenic prawn]

!whosthatspirit

[upper sail]

Once you finish The Eye of Eden, you can relive past seasonal spirits to get the first level of their expression
You can read more about this feature here: http://bit.ly/SkySeasonalExpressions

[lost whale]

Alright thanks for the guide!

[old grove]

It's saying my phone is not compatible, but I have a new phone, I'm very comfused

I just want to log into my account on Android so I can link it to my steam

[steep pine]

what's the new phone's model?

[old grove]

Samsung galaxy s24 ultra
SM-S928U

[steep pine]

I'm playing sky on S24U, it's definitely compatible and smooth as butter.
It's a bug with google play store. Try emptying play store's cache in settings and restart the phone before trying again.

[old grove]

Thank you 🙏

[summer minnow]

Good timezone, I was hesitant to ask because maybe someone had already done so but alas,,,,
I changed my phone to a newer model back in April, and my 5 year old one could run sky, if very slowly, but now when I try to open it on my new one (Motorola G73 5G) it starts loading the tgc hands logo, and the opening jingle, but then it gets stuck on that screen and I'm left just hearing the birds and wind

I already tried uninstalling and reinstalling the game, and it's up to the last update - I only have my Nintendo switch account but I would like to link more/find a way to play it on PC as well but 😭🫠

[steep pine]

@summer minnow Moto G series is unfortunately no longer compatible to run sky due to improper hardware support. You would need another device.
Here's an explaination by Tib.
#android-questions message

[summer minnow]

ohlord 😭 understandable; maybe I should have checked that before getting this phone then, because I really wanted to have another option to play it on the go

So to link my Nintendo switch sky account to more I need another mobile device before even trying on PC, right? just,,, checking

oh, and thank you for replying and the,,,link(?) To the rest of the info

[desert gorge]

Idk if I'm interpreting this correctly, but on PC the only account you can access is the one connected to Steam. You should probably be able to link one account to multiple places, but I haven't personally tried it (just cause if the devices I have)

[jolly fjord]

Are we no longer able to get the Aurora items from the Coliseum? Everything is back now that the concerts are happening but I've tried them all and it says I've acquired everything available, which I haven't

[turbid vapor]

You can't get a candle even if you're close to it 😢

how to fix

[scenic prawn]

We haven't been able to buy anything since the encore concerts ended September 3rd last year. And the aurora concerts have always been here, it's just that for sky's birthday we have a free spell to get there instead of needing someone who owns a cape.

[nova whale]

everytime i open the game it makes me login back to my account, is this normal?

[simple mauve]

If you use Steam to log in, it's normal. You can workaround this by linking another account service and logging in trough that instead of using Steam

[nova whale]

i do have steam linked but i linked my google too

[simple mauve]

Make sure you're using the Google account to log-in instead of Steam (in the screen with the "Play" button make sure that Google is selected in the "Log-in method" option)

[icy zephyr]

hello. I'm having a problem logging in through google. It keeps on freezing when I hit play

[past arrow]

Hi! Try to reinstall the game, empty Play Store cache

[icy zephyr]

Ok, I will try that

[summer minnow]

ah yes. I started playing sky on Switch, and used my Nintendo account for it, but when I wanted to play the demo for PC it was only asking for a steam account or a tgc one - which I don't have
and idk how to create one and link it to the account I already have, and I was told I had to log in with a mobile/phone first

[rain creek]

to get a Steam account, you just need to go on to their website and create one
you can link your existing account using this guide: #pc-questions message

[civic meadow]

Hey anyone from myanmar can open the game?

The game isn't opening

[vagrant acorn]

Hello. A bit earlier two players from myanmar mentioned the same issue at #questions-and-help. It seems they have managed to play using data instead of wi fi. Please check what Voomneshka said here: #questions-and-help message. It looks is out of our hands to be able to truly help, as we are only players.

[jolly fjord]

Ohh my bad, I've only known about the concerts since this year so I had no idea if they were always around or not.

[civic meadow]

Thanks

[vagrant karma]

If I log in using the account I'm using for switch would I be able to join sky fest cinema as it won't be possible to view the event in switch platform

[nocturne river]

Hey Guys, Is there anyone who has this phone Xiaomi Redmi Note 12 or Xiaomi Note 12 pro??

[idle spire]

Hello how can i buy the moth pack ?? Because i can go to the area without being teleported to the anniversary fest 😟

[vagrant acorn]

For a few more days regular Shop where you can buy that pack is not truly accessible. Perhaps an unintended effect of the quick TP to Office Rooftop during Anniversary Event.

[buoyant dagger]

How to access Moth and Sparrow packs during an event (with visuals) by Honey
#questions-and-help message

[buoyant dagger]

According to other players in this channel, it's a rather low-end device and might have struggles to run SKY (like low fps or a lot of lag or even difficulties to run the game at all)
For more info, you can put your phone model into the search bar of this channel

[marble flax]

I cant see the Sky Cinema after entering eye of Eden :(

Plz help! ;;

[buoyant dagger]

you are either on a device that is unable to see cinema, or you entered when the stream was over already (cinema closes at full hour, but some videos end sooner than that). You can check schedule in the pins of #seasons-events-chat (by Keru)

[still tangle]

does somebody know where to find this instrument ?

[buoyant dagger]

that's the manta flute from Overactive Overachiever (Season of Passage, has not yet returned as ts)

[candid magnet]

huh?? (google play said that it's not compatible on my dad's phone (Oppo A5s/CPH1909))

[thick grove]

Probably doesn't have a 64 bit OS. Even if, the gpu is way to weak to support sky

[small sparrow]

I couldn't access the game for a week!!

Anyone in the same situation??

[astral juniper]

Same, but I get stuck at the logo.

[small sparrow]

Is it a game error?

[astral juniper]

No. It just freezes at that point

[scenic prawn]

Are you able to tell us what device you're using?

[astral juniper]

A moto g power 5g / android 13

[small sparrow]

Oh ok

[scenic prawn]

Ah, unfortunately The G series is no longer compatible with sky, as they lack the hardware needed.
Here's an explaination by Tib.
#android-questions message

[astral juniper]

Thank you. This definitely helped.

[past arrow]

It tells you to check your connection.
It means you have connection, but Sky is a live game and sensitive. Restart router, try on a different connection, nag your internet service provider

Also make sure you use no proxy or v.p.n

[sinful herald]

Hello can we save the videos we recorded in the sky record feature?

[hushed apex]

you should have the option to saveonce you stop the video,it should pop up on your hpone

[sinful herald]

Ohh okay thanks

[astral juniper]

Wait. Even with the bad gpu, why does it give everyone the option to download the game even when it won't work?

[past arrow]

As you can see there's no download option on your screenshot either, only on the other devices tab for that account, which is not for the oppo device you mentioned, but another vivo device

[astral juniper]

I'm talking about moto, not vivo.

That... Is another person... Right?

[past arrow]

For the Moto G it's a special issue

[astral juniper]

Cause as I said before... I can still install the game despite the fact that it is no longer compatible

[past arrow]

The manufacturer did implement some Vulkan drivers and they claim it supports Vulkan, but they didn't implement it fully, it's not up to date, and it has issues. (even benchmark apps didn't run flawlessly on them)

Therefore they forward some not fully true specifications to Google and therefore play store lets them download Sky. Your issue might be the same

[red kestrel]

mods, where i can get sky bot?

[analog oxide]

If you're trying to add Skybot to your server, Skybot is exclusive to this server only. It is not a public bot

For future questions that don't relate to Android compatibility/specific questions, please ask in #questions-and-help instead

[red kestrel]

thanks

[thick grove]

How much for the Bot/j

[astral juniper]

So what should I do Abt it?

[past arrow]

You need to contact Motorola about the missing drivers or get another recommended device. It's not Sky issue.

[astral juniper]

Oh ok. Thank you, and sorry.

[pale osprey]

Guys, who know, please help
I bought a pack with an Oreo hoop, the money was debited from the card and a check arrived in the mail. But the purchase did not appear in the game.
I waited ten minutes, but nothing changed

[past arrow]

IAP Troubleshooting Tips by Tib
#questions-and-help message

[red fog]

So I followed the google play tutorial. Changed my account there. But it still shows the previous account in Sky and won;t switch

Even started Sky from inside Google Play with the second account showing. Still logs in the first

[rain creek]

have you clicked on the switch button after changing the account?

[red fog]

Clicking "Switch" in Sky under "Sign in with google" does nothing. the screen just greys for a second but looks the same

[rain creek]

did you make it so Sky asks each time?

[red fog]

I saw no option for that

[rain creek]

hmm, did you do this in the Google Play Games app?

[red fog]

I changed accounts in google play. But there seems to be no option related to login or account

[rain creek]

this is a separate app from Google Playstore; you'll need to download the app "Google Play Games"
from there, log in with the account that is currently logged in Sky and follow what the video does

[red fog]

Oh, I think I dug it up. there is a menu under settings for games.

Looks like I got it now, thanks 🙂

[stoic yew]

1

[narrow thunder]

are shards for new players limited, since my friend do not see it, but other one on Android see shards today in golden wasteland?

[past arrow]

Please don't double post, your question is already been answered in #questions-and-help

[narrow thunder]

my bad! Thank you!

[stone ocean]

Hello, I have a question, why the payment method "Celcom" is not available in Sky? I usually use the credits from Celcom to buy the pass but it's not available that makes it hard to buy the pass

[ivory walrus]

How to get the aurora dance ?

[stone ocean]

I think you cannot get the dance anymore, it's during the season only

[ivory walrus]

It still show me as i need to get the spirit strange 🤔

[stone ocean]

From what I heard, you have to collect something I think during the season

I also don't have the emote

[past arrow]

It's devs decision, we don't know why not available unfortunately.

[novel magnet]

Hello, I have a question regarding login in on an old account

Because of changing the phone, I had to stop playing sky 3 years ago and only got a fitting model now. The problem is, to log in on my old account I need my original device, which is far too busted to be recovered. Is there a way to recover my old account or do I have to start from scratch?

[past arrow]

You don't need your old device just sign in with the same sync method (Google or Facebook, etc) in your old device as the old one. If you don't remember it, contact support in-game for account recovery from any new account

[novel magnet]

This is what shows up when I try to log in

@past arrow

[past arrow]

This means it's not the same sync method you used in the past. Choose the correct login method or if you don't remember, contact support in-game

[novel magnet]

Pretty sure that's the method I used but I might have been wrong in the end. Thank you for replying, I've already contacted support, currently waiting for reply.

[winter birch]

Hellooo.

One question, is anyone else experiencing an error on the server currently? My friend won't let him in, it seems like a "server error" and also "downloading files", He doesn't let him in, he doesn't charge him.

[past arrow]

If servers were down, this discord channel and others would burn.

Therefore it means your friend has connection but it is not the strongest (temporary or permanent instability from the internet service provider) and Sky is sensitive to that.

Restart router, try on a different connection, contact and nag the internet service provider

[fast hearth]

i had problem to join my close friends there, it say your friend is at place you cant join

[vagrant acorn]

That may be to different reasons: some of the most usual: your friend is in a full server; your friend is somewhere you can not TP to (such as Eden, Isle's Trials, or -sometimes- some Fest mode zones); either of you is having some internet instability or not very strong wi fi.

[serene glade]

I got this screenshot from one of my friend and she need help, she couldn't play sky even she has wifi

[sacred agate]

Did tgc pay for the server? or energy? because today the servers are horrible

[viral brook]

Definitely one of those server downtime, probably the overload

[serene glade]

Real

[still tangle]

ohh thanks 🙏

[covert mauve]

how do i add another google account ?

[past arrow]

You can't. Google link is permanent and another cannot be added

[covert mauve]

so if i want to add any new account ?

it has to be from Facebook or something ? ?

[past arrow]

Yes

[sick mulch]

why

I often experience crashes when logging in with my Huawei account. Why is that?

Who can help me?

I will very thank you

[fast hearth]

After i press on google account it shows empty screeeen why???

[hushed light]

It's glitch
Today servers aren't the best-try log with Local Account,which is right after Stream account
I asure you to report it in #report-a-live-bug or #bug-reports-android ( #beta-bugs-ios ,if you are wuth Iphone)

*With

[acoustic quarry]

im was playing sky and all day it kept do the white screen wen i press start

[shrewd palm]

Can someone help me with linking my account?
I've tried with Facebook but when I link it, it just gives me a whole new account and I lose everything. I've tried hundreds of times to link it with my Google play games account when I try to do it with Google, but apparently something is wrong with my Google play games account too. I don't know if it's my Google account that's wrong. I've also messaged the sky support on the game but they don't seem to know what's wrong either. Any ideas?

[left granite]

Can anyone please tell me what to do in this situation???

I've done eden last week and this week, and the shard event today already done, the next one is 3 hours after the event ends

[rain creek]

if you didn't get all the statues in Eden, you can do that if you really need the ac
that's all I can think of, sorry

[left granite]

Its fine

Tgc isnt a very giving company in nature anyway. I really did my best searching for statues in eden but I only got 13 so I'll look

[rain creek]

I think it's very doable, given you can get 15.75 ac per Eden run
Here's a Map of Eden's PNR Statue Location by BATTM: #eden-spoilers message
Good luck! 🍀

[left granite]

i saw your message from notifications, but ill use that map next time

i got someone to uber me to the no return point, and watched a tut on how to do eden, and just saw and picked 5 more and got to 34

[sturdy lynx]

Hello, it is a question related to the piano, is there a way to change the low or high of the notes? sometimes when I play it it usually changes and I don't know how to adjust it

[vagrant acorn]

The higher or lower pitch for an instrument may change a bit by you changing to certain locations to play. Many Sky's areas have C major, but others have a different Key, like Temple Garden -Forest- (Bb Major). But this is not an Android thing but smth related to all platforms.

Other things may be a temporary bug, I can't discard completely that option.

[sturdy lynx]

hmm okay thanks

[cobalt plank]

The Key of instruments changes depending on the area and its background music! You can keep a specific key you like by turning off your background music to prevent it from changing.

You can also reference this Sky Wiki Page for finding specific Keys:
https://sky-children-of-the-light.fandom.com/wiki/Music_Key

[kindred charm]

Is there any way to bypass the requirement to clean storage to update sky

[nocturne river]

Hi, does anyone use realme 11 and it works fine with Sky?

[vale egret]

Is anyone else having problems with the update staying at 100% but not updating?

Nvm it worked now

[hard comet]

Hello, I have a problem on my sky, and its telling me that I have a server error since yesterday, can someone help me?

It's in French but I'll translate it for you,
" no authentication information. Please try again or contact us if the problem persists"

[vagrant acorn]

Morning! Have you downloaded sky from an official source? And what login method are you using?

If it was downloaded from an Official Source and your Sky account is linked to Facebook it may be because Facebook is currently having serious issues with all gaming links, including those in their own platform, since yesterday.

[floral stone]

no, i was able to log on my facebook linked account just now

[turbid silo]

Idk if this is the right place to ask but can someone recommend any phones for playing sky? I read the pinned message but every time I find the device that meets and exceeds the requirements and is good for me in any other aspect, when I read deeper in the reviews or watch reviews on YouTube I see ppl saying that this phone is ok but not very suitable for gaming, even though the characteristics are more than enough. At this point idk how else I'm supposed to look anymore, so can someone recommend any phones please? I want to play games on them, sky included, and I'm buying it for a long time. Pls don't recommend iphone (bc I'm used to android) and Samsung (i really dislike the multiple camera design). I would like something with 256+ gb and in the cost range not more than 500$ (200-300$ preferably) thanks in advance!

[jaunty light]

How much mb is the new update?

[vagrant acorn]

Is difficult to answer your question because some internal key components of a phone can change from region to region. When looking for a phone that you can play Sky with, you can use a webpage like https://www.gsmarena.com/ and read there the specs for the models accessible to you. The pinned message are a guide, because if the CPU, GPU (look in particular that it supports Vulkan!!), RAM and ROM are not enough, the game will not work or will have a very poor performance. Internet connectivity plays a part on the gaming performance as well. So there are many aspects to consider. Hope this information helps a bit.

[vagrant acorn]

I believe it asks at least 8 GB of free space. Google Play or another official source will let you know that information precisely. It asks the double of space the game truly occupies because of how Delta Update works.

[turbid silo]

Ok thank you!

[vagrant acorn]

You can also use the search bar and try to find if players mention that particular model. But keep in mind many modern Motorola devices have GPU's that can't deal with Vulkan.

[fiery vault]

Honestly I wonder why the HDR settings are only available in iPhone they even worked in a phone with non hdr capacities

[vagrant acorn]

Perhaps it is because there are a large variety of Android devices, with many different configuration and resources, so is much more difficult to get something to work for so many devices.

[sacred agate]

Hey, do you have any predictions for when grandma's bug will be fixed? without it it is impossible to reach 20 candles

[maiden plaza]

without it is possible to reach 20, just need more time.
and no there is no prediction

[slate portal]

Even with new update I can't get grandma wax! what should I do😭😭😭😭😭😭

[vagrant acorn]

we need to wait for an update that fixes that issue. In the meantime, doing candle running, attending Turtle event, Geyser event, black fragments, etc, may help.

[lament adder]

hi, my friend updated the game on their phone and now they show uop bald and when i try to receive candle, it accepts it buyt does nothing else.

was wondering if the update broke for android

[vagrant acorn]

We have no Dev's official statement for this little update. As a first measure, I would advise them to check their internet connection, try a different internet connection if they can, clear cache (not data, only cache). If issues still persist, they can report it at #report-a-live-bug

[lament adder]

thank you

[inner berry]

gday!
Is there any way to rewatch the cinema streams outside of sky/after the 5th anniversary?

wait wrong qna chat, sorry

[west wolf]

You can find a few recordings by players on yt if you search Full Skyfest Cinema sky cotl

[obtuse holly]

Does the IAP 5th birthday cape is limited or it will return next year???

[scenic prawn]

Limited and won't return since "you can only turn 5 once"

[leaden cloud]

I'm having issues sending a gift across devices. Has anyone else had this problem?

[scenic prawn]

Across devices? Could you be more specific?

[leaden cloud]

I purchased the 5th anniversary cape for my main on the switch from my alt on my android. The alt kneels to give the candle, the main accepts, but then the alt just stands up. No exchange of the gift happens. The reason I was purchasing it on my android is it's a one click purchase instead of having to put in my pw twice for the switch.

What worries me is if the offer goes away.. will I still be able to redeem my cape?

[leaden cloud]

Please see above 👆

[hollow tree]

Is your money (android) deducted already?

[cobalt plank]

If it's of any help to you, you can disable having to enter your password for every purchase in your Eshop settings.

[timber wagon]

i didnt received my cape

[sleek slate]

I have, i ended up just accepting the gift to my alt and buying it with my main again 😅 it is quite frustrating i sent in a bug report, but it seems im one of the only ones who sent in a report, maybe if more ppl report it it can be fixed since the same thing happened during days of color i believe? Im not sure but it was one of the events

Edit: i tried to gift the item (oreo plush) from my alt, which is an android, to my main, which is on switch

[past arrow]

!support - contact support in-game

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[brave belfry]

How do you check what your quests are?

[past arrow]

• forge all candles and click on the top right of the screen
• click the ! at home quests shrine

Might better ask next time in #questions-and-help if it's not android compatibility tech related!

[brave belfry]

Thanks! Ill make sure to ask the next time

[nocturne river]

Hello, I want to know what is the most important thing to look for when buying a new phone (to ensure that it offers a good experience in the sky)

[vagrant acorn]

Hello! You can find here a pinned message with the basic requirements for a device to be apt for playing Sky. The pinned message is a guide, because if the CPU, GPU (look in particular that it supports Vulkan!!), RAM and ROM are not enough, the game will not work or will have a very poor performance. You can use a webpage like https://www.gsmarena.com/ and read there the specs for the models that you like, as another good source for information.

[nocturne river]

Thank you 🙏🏻

[thick grove]

You can also use this list as a reference

List of phones at an affordable price, capable of 60 fps by Xander and Tib
#android-questions message

[last pivot]

I keep getting stuck here unable to get to game with Google account

[lavish geyser]

Oh no. I want the free candles and to answer this but it's not loading, it's been five minutes.

[thick grove]

How to switch Google account on Android by Kai
#android-questions message

[last pivot]

Still not working 😭

I'm not looking to change my acc I wanna log in to it

[spice sparrow]

do they have plans to optimize the game for mobile devices or is it unknown?

[hushed light]

Uhh,this is official site... right? Also if it is,just check the wifi... If it's not the official,is just a scam so immediately get off from the site and restart the phone

[lavish geyser]

It is the official site, I was playing sky when the notification popped up.

[hushed light]

Ooo,well

[hushed light]

Just restart the site oorr open it from other device where you have the game plus the same acc(if you have this option)

[west wolf]

Yes but referring to the link, you need to make sure your Google Play and Google Games (two separate apps) are signed in with that Gmail. Google Games is where your login method/ game progress is saved

[west wolf]

Once doing that, simply sign in and hit the big play button

[last pivot]

Done that and still stuck
I even saw someone posting a similar problem in bug reports channel

[west wolf]

What seems to pop up once you click the play button?

[last pivot]

When I choose sign in method I get this pop up then when I tap confirm it goes and shows up again

[west wolf]

I can only suggest clearing sky's cache and seeing if that'll fix it, check if any updates are needed, if not then maybe try reinstalling and restarting your phone

[last pivot]

I'll check that out thanks for your help

[timid peak]

Hello, android user here. I'm having trouble switching gmail accounts when logging in. I recently came back from playing this game and the email that is showing me in the gmail log in is not the email I want to log in since I don't have an account there, when I try to press switch account it won't let me switch. I tried reinstalling the game multiple times and I don't want to lose my account

[simple mauve]

Try following this guide: How to switch Google account on Android by Kai: #android-questions message

[timid peak]

tysm ^^

[glacial blaze]

Hi! I would like to know if realme C53 phone support Sky? I want to buy a new phone in the future and I don't want to screw up the purchase again.

[vagrant acorn]

Hi Not so sure about how the GPU truly performs with Sky, but on a quick search a couple of players seem to play with it. You can find here a pinned message with the basic requirements for a device to be apt for playing Sky. The pinned message is a guide, because if the CPU, GPU (it need to support Vulkan), RAM and ROM are not enough, the game will not work or will have a very poor performance. You can read about the model here as well: https://www.gsmarena.com/realme_c53-12310.php

[uneven fiber]

That phone has a Mali GPU, afaik Sky works better with Adreno GPUs

[vagrant acorn]

Please keep in mind that some models have variations according to region. Not everyone have chances to buy the best performance devices. Even so, not all Mali GPUs are "bad", just may not have the best performance if you compare it with Adreno GPU's. But you can play Sky with some of them.

[glacial blaze]

ok, thanks a lot!

[glacial oriole]

hello every update i have to delete a few apps
but after the update is finished i can reinstall them and everything is fine
why is it like this ?
is there a way to fix it or do i have to reinstall my apps every time sky updates?

[west wolf]

I images it's something to do with the delta updates, the tldr is essentially the game is duplicated during the update process, because that's how it handles checking packs of data is there and not altered with, that's why it requires a lot of storage each update despite the actual new content being a small amount, essentially you'll want more than 8gb of storage always free. Really long explanation of Delta updates in Android and a possible workaround (make sure you have your sky login saved if attempted) by Moi: #android-questions message
Best thing you can do is have a device with a larger storage or if your device accepts a external storage like a sd card then to use that to store photos, videos, ect

[fast hearth]

hey, i jst installed the game but its crashing everytime i launch it, it jst doesnt get beyond the tgc logo, is there sumthing which i can do?

[vagrant acorn]

Could you let us know the model of the device you are using? Some GPU's, unfortunately, can't suppport Vulkan, and that may be a possible reason.

[nocturne river]

Oh, thank you so much

[cobalt plank]

What model and brand of phone?

[fast hearth]

POCO C40, actually i hav submitted a report but idk how long will it take to fix this

[vagrant acorn]

This is what I found about that type of phone (Poco C40) when trying to help another player: #android-questions message

[fast hearth]

thank u actually

is it the same wit beta ver. too?

[vagrant acorn]

I suppose. But for Beta version you need to wait for new invites, and look at requirements at #beta-faq , since we focus in Live Global Sky here.

[nocturne river]

Is there any update of the information installed tips versions of phones from 2024?
Because it is difficult for me to find those versions from past years in the buying market now

I also have a question, will the Snapdragon 732 processor give me good performance in Sky?

[vagrant acorn]

The list pinned in this channel is meant to be a guide for the minimum requirements. But please keep in mind there is an ample variety of Android devices and configurations. You can also use this list as a reference
List of phones at an affordable price, capable of 60 fps by Xander and Tib #android-questions message
There are some good websites that can make comparisons between devices, GPU's, etc. such as GSM Arena, that will give you a better idea to compare more recent devices. And you can compare their performances to the requirements stated by TGC here and at their own website.

[west wolf]

Also recommend just giving a general search for sky cotl game test [insert phone model] on yt, there's plenty of vids showing how the game plays on different models

[magic bone]

This happened for me too and I'm still waiting on a ticket response 😭

I bought it for a friend

Is anyone else having an issue with the in-game support page not loading? (I am using Android - Samsung Galaxy Tab s6 lite)

[timber wagon]

still didnt solve the problem （didnt received 5th anniversary cape)

[analog oxide]

Support may take a few days to reach out to you. Please be patient and keep an eye on the ticket for future updates.

[thick vault]

Is there something wrong with the concert hall?
My game works fine but every time I enter the concert hall, it crashes. Dunno why it's happening. I cleared the cache and have around 80GB storage free. Does anyone know the solution to this?

[gilded onyx]

Hello 👋 is there smth wrong with sky the season area rn? Everytime i tp back to the seasonal area my game keeps crashing but it works just fine with the other realms. At first it said theres a bug and it said to clear cache so thats what i did but it still crashes 🥹

[primal sonnet]

The quest is currently bugged right now

[thick vault]

I think so I mentioned the same thing above. I can't do the seasons quests.

[marble flax]

Same here! It's bugged for me too

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[muted zodiac]

I finished the second quest but now when I enter the area it instantly closes the game 😦

[brittle zodiac]

Same

[steady quest]

Hey guys, I noticed my recording didn't saved into my phone's Gallery, where can I access them? 😭😭😭 I use the recording feature in Sky

[lethal wolf]

Hello! an issue with the seasonal area right now, teleporting or either entering through aviary causes the game to crash. The quest will also not be completed.

[raven dust]

Anyone else keep having the app crash right now?

Ah I see

[dim thunder]

Same here

I can't play right now 😭

[vale egret]

I thought it was just me lol i was getting really annoyed

[past halo]

New bug acquired, instant crash in duet 🥹

[past arrow]

The second quest from Season of Duets results in constant crashing for most of players.

• Report it as a bug in https://discord.com/channels/575762611111592007/575818186440572938 by clicking the 🔥 on channel bottom
• If you experience crashing, turn off all internet access from your phone until you see the connection message, then turn internet access on. Source: #questions-and-help message by HeoiSik - thank you! 🫶
• Keep an eye out for fix announcement on #known-issues and #quick-dev-updates
• If you haven't completed the quest, wait for fix announcement to avoid crashing

[rose hedge]

what phone gallery do you have ? I know mine saves things to different folders in the gallery, but opening gallery only shows me camera photos until I go to the folders tab. sky has its own folder on mine

[thick vault]

for some reason my phone also doesn't save recordings, it only saves photos in the gallery but after the recording, it asks me to share so i share it to myself through telegram

[sharp oriole]

There is an option to save in files. Try that

[thick vault]

how?

[sharp oriole]

Wait a second. I'll share ss

See the middle option

My files

[thick vault]

I see I have tried this but it says "download to files" and it takes time to do that

[sharp oriole]

For me it saves instantly.

[thick vault]

I do telegram share in 1 click and then back to the game

[sharp oriole]

But i face quality issue.
Like it reduces v. Quality

[thick vault]

for photos it saves automatically, i wish it was the same for recordings as well

[sharp oriole]

True

[thick vault]

it does yeah but i don't mind it

[sharp oriole]

That's fine then.

[thick vault]

it's okay like not very bad but good enough

overall i think for some reason, the game's very buggy today

[sharp oriole]

New season quest has some errors so it crashes all the time

I'm waiting for an update soon

[thick vault]

yeah but i was also getting flashbangs in that eight player puzzle area

like i went up in that particular circle, white flashbangs until i get out of that circle

[sharp oriole]

Oh yes. That glitch is since days of color.
And also granny's food is flying up (because grandpa hungry in heaven xD)

[thick vault]

lmao

i was only aware of grandma bug

[sharp oriole]

I put a tableon air to burn the cakes but it didn't burn too 🥲

[thick vault]

so when i started getting these current bugs, i literally refreshed my whole phone, cache/storage like everything

[thick vault]

good try tho, hope they fix grandma at least soon

[timber wagon]

already contact but no response

[past arrow]

Their response can take up to 6 working days

[lavish geyser]

Hi sky kids. Is grandma working yet?

[maiden plaza]

not yet

[steady quest]

same but I forgot to share and the file was gone 😭

[thick vault]

lmao its gone now, better luck next time

[upper obsidian]

hi hello, my cell phone doesn't have a problem running the game, it runs well and in very good quality even, but I don't know what's wrong with it that the game keeps closing all the time, after a little while playing, the game closes out of nowhere

[past arrow]

Second quest of Duets results in constant crashing for most players. It's not recommended to do it now.

⚠️ If you already did it: Disable all internet access (airplane mode, wifi off) and reconnect after the game connection popup appears. This resolves the issue. - solution by HeoiSik
#questions-and-help message

Additional fix tips compiled by Keru:
Escaping Duets' Seasonal Crashing by StarDream:
#questions-and-help message

Duets' Seasonal Area Crashing : Work-Around UPDATE by StarDream:
#questions-and-help message

And please remember to #report-a-live-bug

If none works from above, borrow another device from someone and try these workaround from there. (Note: remember to uninstall or log off from Sky from their device afterwards!)

[upper obsidian]

I did all this and it didn't work, the game keeps closing

i just wanted to play the game, but it keeps closing all the time

[past arrow]

Borrow a device or contact support ingame

[haughty forum]

Uh...my device keeps crashing when I'm at duet season area for second quest...is it only for me?

[jovial nymph]

Mine keeps crashing as well and my phone says sky has a bug. Looks like this is a common thing happening? Maybe it's time for a break lmao

[ivory rover]

nope... I'm having the same problem

thought it was my phone too I'm glad I'm not the only one

[cold gulch]

😞 sky is crashing everytime I try to get into concert hall but ir was fine just a few min ago I was able to get to piano scene if second quest

[fast hearth]

Something wrong with the game

I wanna play 😪

[finite axle]

❣️ Now known by the devs :
#quick-dev-updates message
#known-issues message

The second quest of Season of Duets causes players to crash when entering the season area. It is advised not to do this quest for now.

However, if you've already done it here are some fixes to try:

Duets' Area Crashing : Simple Fix by .HeoiSik:

#questions-and-help message

Escaping Duets' Area Crashing by StarDream:

#questions-and-help message

Escaping Duets’ Area Crashing UPDATE by StarDream:

#questions-and-help message

If none of the above work - and you can - please try them from another device and try again
Remember to logout afterwards if you borrow it!

[thick vault]

the first simple fix did it for me, it's not crashing anymore, i have moved onto the third quest now, thanks 🥲🙌

[nocturne river]

Hi guys, if I have a budget of $ 207, what phones are available that will support Sky?

[lavish geyser]

Where do you live? I know some places like the USA don't support Huawei or some Samsung phones. I can suggest a few

[thick grove]

Samsung is definitely out for this budget

[past arrow]

I definitely recommend to look around for slightly used or refurbished phones. Since it's a very budget category and for that money android devices quite likely will have even game breaking bugs I recommend getting a used iphone 11 (which are plenty available on eBay, (avoid iphone X, though)) or a Google Pixel 5 (maybe a Pixel 4) which have bare android without too much tweaks by manufacturer. They are both reliable great phones in other areas as well (iOS is the most stable platform for Sky). For that money the rest could be honestly risky. Refurbished Samsung Galaxy S21 also fit in the budget but that can be buggy with Sky.

[lavish geyser]

Oh right! My apologies, I did the conversion for my countries currency and Samsung products cost less on my side. •́⁠ ⁠ ⁠‿⁠ ⁠,⁠•̀

[thick grove]

I mean, you can get Samsung for that price, but it will not be a good phone and probably won't even support sky

[past arrow]

Yup, new Samsungs are a bit pricey - especially midrange-budget ones in price / hardware ratio

[swift vector]

How did y'all moved past from the cutscene at the start of the game, the one that shows the multiplayer area.mine keeps glitching and the character is moving itself and won't let me control it

[stoic prairie]

hey guys is there a way to know the coordinates in the game(i mean like the minecraft one xyz thing)

[past arrow]

Sky doesn't have that

[stoic prairie]

aw shucks

[jovial wadi]

So recently i decide to play Sky on pc, but when i try to link my mobile account to steam. I couldn't link the account to steam. when i talk to my friend, she said that my mobile account is local account and i cant like it to steam. It there anyway for me to do this or it impossible ?

[past arrow]

Link your mobile account first on your phone to something (Google is more reliable). Then you can link this account to steam afterwards on your phone.

[jovial wadi]

my account already link to facebook and google in the past

now i try to link it to steam , it keep show "Not Link" even after i already confirm linking to steam

[past arrow]

Log in with Google on your phone, Facebook is less reliable and can result in glitches and login issues. In game settings (by clicking the cog icon on top right) you should be able to link steam.

If it still fails, try this method:

Steam linking says Successfully Unlinked by Elysian
#pc-questions message

[marble sedge]

Is it possible to emote on the mobile version ?

[signal cape]

My friend is suddenly unable to play sky due to her device being incompatible. Is this a bug? Or is there a fix? It was running completely fine on her device before.

[past arrow]

They should delete Play Store (not Sky) cache, restart device and try again

[marble sedge]

how ?

[past arrow]

By clicking on the wedge bar on middle top of the screen

[marble sedge]

OO THANKS

[jovial wadi]

after some really annoying trouble shooting it work , thanks for the help

[sullen herald]

Uhh@tib.001

@past arrow how????? idk how :(

[west wolf]

You've made a Google games account, now you'll want to open sky, go to settings>account and link it to your gmail (aka the Gmail that's connected to your Google games)

[sullen herald]

Uhhhh I can't make an account

[slate root]

is it possible to listen to spotify while playing sky on android ? each time I open sky when I'm listening to something the music cut and disappear even tho I removed music from the game

[west wolf]

You should be able to go your phone settings and go to Spotify (I'm using sky as a example) and make sure the battery option is set to unrestricted

[slate root]

thank you a lot, I will do that

[west wolf]

I think in Spotify itself in settings there should also be a option to let music play in the background, that should be turned on if you haven't already

[slate root]

I did both things it's still not working, idk if there's something else that can be done but if there's not thank you for trying to help anyway 😢

[past arrow]

Probably your phone is not powerful enough to handle a heavy game and music streaming at the same time

[fervent knot]

I was planning to delete the old email that my account is linked to, so I tried to unlink it in the game's menu, however it just says that "Error: can't unlink this sign-up method" and nothing else.
Customer support guide says that they can't help with this hence the privacy issues. Has anyone else encountered it and is there a way to fix it?

[scenic prawn]

Google is a permanent link and is therefore unlinkable

[fervent knot]

If I link account using another method(steam etc.) to a new email, will it be safe? Sorry for my english

[scenic prawn]

It won't replace the google link, but the more log in methods the better (Except FB it's known for issues)

[fervent knot]

Thank you so much😥

[rare citrus]

All black

[analog oxide]

That's likely a visual bug. You can restart the game to fix it, but you're also welcome to send it into #report-a-live-bug

[crystal oak]

am i the only one cant online login?

[heavy lotus]

Hello! There don’t seem to be any server issues at the moment, as I can log in without any problems, and the QnH is not flooded with similar reports. It might be an issue on your end, possibly due to an unstable connection.

[steady quest]

Guys I exit the game when I am in sky fest mode, now I cant get into the game 😭😭😭😭

I'm stuck here

[rain creek]

try restarting a couple times, that usually works for me

[steady quest]

OMG 😭😭😭

[gloomy atlas]

Guys has anyone experienced disappearing buttons?

I finished farming in wasteland and I can't click any UI like the wings one or settings. They don't appear at all.

[rain creek]

have you tried restarting?

[gloomy atlas]

I just closed the game

[pale axle]

Hey, guys. I have a little problem that I don't know how to deal with. I have my only Google account on my previous phone, so I decided to sign in to Sky on my new phone. However... I get this and nothing else.
help :c

[rain creek]

hmm that's strange, there should be a spot for Google and Game Center (I stand corrected ). Is that all the way scrolled up?

[pale axle]

Yes

[simple mauve]

Game Center is iOS exclusive (so it won't appear in Android). Can you check if you have the Google and Google Play Games apps installed correctly?

[pale axle]

I’ll try to reinstall the game, but I don’t know if it will help

[shrewd palm]

Can anyone help me with linking my account? I've tried with Facebook but when I do it creates a whole new account for me and I lose all my sky progress. I've tried with Google hundreds of times but even with a Google play games account it still won't let me. Does anyone know if there's any settings I should turn on/off or if I am doing anything wrong? I've been playing sky for over a year and my phone is pretty old and I'm worried it'll break and I'll loose everything.

[pale axle]

So I tried to install Skye through Google Play and I can’t do it.

[rain creek]

I've been looking around, and someone said this helped: check if the Google play store settings has the Sky app set to "ask each time" for login.
This guide by Kai might help to check: #android-questions message

[pale axle]

Oh I can’t install a Google Play of this type on my phone model, however, I can safely log into the Google account and mail.

[prisma condor]

Ok

[west wolf]

You're on sky with a local account I assume? You need to open the game then go to settings (cog icon) > account and link a preferred sign in method (Gmail, steam, Nintendo, etc).
Facebook is extremely buggy and typically doesn't work.
If it's not detecting a Gmail, make sure you update your Google Playstore and Google Games (two seperate apps), ensure your Google games account is connected to your Main chosen Gmail then go into game again and try to link

[stray nacelle]

Me too I can't login to google play either, when I press the play button it disappears and I get stuck on the menu screen (I'm on android 11)

[mortal robin]

My friend can't receive the heart I sent her through her creation, and I can't send her hearts normally as I sent one by mail 2 resets ago and somehow I still cannot gift her a heart even though a day passed

[stray nacelle]

It's been four hours but I can't get into the game 💀💀💀

[stuck coral]

Hey I can't seem to login to my account I had nintendo before but it just wants me to create new account?

I don't have another device and it's always been linked with nintendo

[upper sail]

Come join me on the Anniversary Jam Station!

[steady quest]

Quick question for the 5th Anniversary meditation room, they only appear for 30mins instead of an hour now?

[formal verge]

you are godsent i love you😭❤️

[sour plinth]

Hello! I'm wondering if it's common to have a problem of accessing the game right now for Androids? Cause like I'm getting "Error Communicating" pop-ups at the loading in stage lol

I guess the game heard me complaining cause I can go in now lmao

[vernal flower]

i cant restore cape and some items, is it a bug or not :(?

[gentle scroll]

How can I register to play in the beta?

[past arrow]

It's closed. No additional testers are necessary currently. To learn more, read #beta-faq

[muted hound]

I'm having a problem with sky on my phone, I click to send hearts to a friend but after I send it I get the candles back and my friend doesn't receive the hearts. Is there a way to fix that?

[west wolf]

Try restarting the game on both sides

[muted hound]

I done but it didn't work, that is happening for almost a week now

[west wolf]

Weird, I can only suggest maybe trying to hang out with each other in game for a while and try sending it in person not through constellation

Or try sending it at the constellation through old home not avairy

[muted hound]

Ok I will try it, thank you

[stray nacelle]

It's been a day and I still can't log in.

I don't want to miss this event. 😭

[vagrant acorn]

Hello...what model of device are you using? Can you provide a pic of what is happening to you?

[stray nacelle]

Oppo reno2 android 11 When I press start game, the button disappears and I get stuck on the start menu screen (I tried borrowing someone else's device to log in and it started the game normally).

[vagrant acorn]

Mmmm...let me check a few things since I am not that familiar with that model. Were you playing normally until a few days ago? What does the screen tell you?

[vagrant acorn]

Does your phone use HyperOS by any chance? Have you tried changing your internet source? (wifi to data, or another wifi)

[strange sapphire]

~~Does it have inbuilt gamebooster?

I have an inbuilt one in a realme phone and its gamebooster changed the game resolution, this causes buttons to go offscreen.

If yes then try to see if you can disable it or change its settings~~

Sorry i thought you can't touch the button, i missread

[vagrant acorn]

Is ok. It may be another possible explanation. We need to wait for their response.

[stray nacelle]

The system said color os 1.1. I went to randomize colors in the event and participated in a few mini games. The next day when I entered the game, what I mentioned above happened Stuck on the blue sea page but the button is missing .(I tried checking the Wi-Fi and internet, everything is fine But still can't access.)

[strange sapphire]

Something like this?

[stray nacelle]

Yes like this

[vagrant acorn]

have you tried going with the minimum FPS?

[strange sapphire]

Does oppo have a game center?

This might be similar https://www.reddit.com/r/SkyGame/comments/15lab4m/am_i_the_only_one_who_cant_log_in/

Their fix was signing out of it, then restart their phone, before signing in again

[vagrant acorn]

restarting your device?

[strange sapphire]

Could also be your internet provider, sometimes i have my provider "soft-blocking" access to games and needed to contact them

Doubt this is the case though

[vagrant acorn]

I have seen some issues from lack of update of OS, Game Center, etc. or a defective version of Google Play, to name a few.

[stray nacelle]

Thank I tried following that reddit but nothing changed. I tried submitting a bug report yesterday.

[vagrant acorn]

Skybot has been having a few issues.

[knotty sandal]

The game has been glitching i have spawned into floors and I have had to restart multiple times

[zealous sand]

Hello! Is grandma still not working?

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

❗ This event is currently bugged until a future update. See #known-issues message

[unborn basin]

hello, just wanted to ask if the game still crashes when we do the season's quest II?

[rain creek]

it should be alright to do now; if you still crash, leave a bug report in #report-a-live-bug

[unborn basin]

Thank you very much!!

[solar rose]

Hey ehm idk where to ask fot switch problems but it shows i have to update but when i go to the e-shop idk where to update-

Normally it wil update when i try to open the game but now it opens and shows i have to go to the e-shop

[thick grove]

Best to ask in #questions-and-help

[solar rose]

Okay ty

[grizzled sandal]

If i link my account in android to steam but steam already has a save does my android save get deleted or does steam one get deleted?

I kinda wanna have my phone linked to steam but i dont want to have my steam save file and prefer to delete it

[scenic prawn]

Neither, you won't be able to link steam if it's already linked to an account

[grizzled sandal]

Oh.

[buoyant dagger]

You can either delete your steam account and then wait 30 days until the acc is deleted, then you're able to link it

Or try this workaround to unlink steam account by Tethys #pc-questions message

[sacred island]

why i cant link my steam account on mobile

[desert gorge]

I had to download the Steam app before I could access the account on mobile

[paper basin]

Hey guys, my friend just started playing this game on the switch and they got stuck in the cutscene while the guide is holding their hand. Is this a known bug, or any way to fix it?
They are experiencing the same thing when they switched to their android

[vagrant acorn]

The problem to this issue seems to be freeing the spirits in the wrong order. See please this explanation by SelfDestructiveCat #questions-and-help message

[paper basin]

They are not in the forgotten ark, they are 1 minute into the game, I don't think this is the same problem. They are at the aviary where the guide pulls you towards the center from the path outside the aviary

[vagrant acorn]

It is a simmilar bug... a conflict between cutscenes. We are working on helping them if we can with other helpers at QnH

Besides, even tho it is not "In Ark" what was being said there is that a Spirit in Aviary is one that appears on Ark.

[paper basin]

Okay got it! Thanks I misunderstood, do you know how Cat was able to resolve it?

[vagrant acorn]

Please give me a minute

[paper basin]

Thank you, please take your time

[vagrant acorn]

Possible solution to conflict of cutscenes at Aviary for a moth starting Aviary quests by Cat -works on mobile- #questions-and-help message

[sterile peak]

Hi, I'd like to know if my login method couldn't be used any more because of hacker,now my lost way to enter my google account & FB,can staff member help me to remove them than I could link other on my game account?

[past arrow]

Staff can't unlink accounts as far as I know but contact them with your Sky ID or in-game from your compromised Sky account. You should contact Google and Facebook for account recovery if they took those accounts as well. After done, it's recommended to enable 2 factor authentication for Facebook and Google.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fast hearth]

!ts

[upper sail]

The Traveling Spirit is here until <t:1722841200:F> (<t:1722841200:R>)

The next Traveling Spirit is scheduled to arrive on <t:1723705200:F> (<t:1723705200:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[wild jewel]

Hello. I got a new phone, but I can't sign in with google. I had my Sky account linked with google, but when I tap on sign in with google nothing happens, do you know what should I do?

[past arrow]

Install Google Play Games app from Play Store, log in from there and try again after device restart

[wild jewel]

Oh thanks so much, I will try that🙏

[wild jewel]

I know it's not Sky related, but I keep getting this when I enter google play games

[vagrant acorn]

Tib may be currently busy.
What model of device are you using?

[wild jewel]

SAMSUNG Galaxy A35

[vagrant acorn]

Checked Google Play, as it has been having some issues lately

[wild jewel]

Ah, is there anything I can do?

[vagrant acorn]

let me think for a bit... when did this started? have u updated Google Play?

[wild jewel]

I just installed Sky tonight on my new phone

No I haven't updated Google Play

[vagrant acorn]

mmm maybe you can try that.

[wild jewel]

There isn't an option to update it

It'll get updated automatically I guess

[vagrant acorn]

oki. Both OS and Game launcher are updated?

[wild jewel]

Oh no, my phone needs update, do you think it'll help?

[vagrant acorn]

It does, some issues are simply resolved by updating. Other times, if Google Play is bringing the issue, has been resolved by rolling back to a previous update.

[wild jewel]

Ok, thanks, I will try that

[vagrant acorn]

Also verify the google account linked to your new phone (not sure which one is linked to your Sky account)

Sometimes restarting the device helps with google Play, as Tib mentioned earlier.

[stray nacelle]

I have the same problem. It seems like there is an error when logging in with google play and it makes my play button bugged.

[wild jewel]

How do I do that?

[wild jewel]

Mine is like this: I tap on sign in with Google, then after that the window of sign in options closes out and nothing happens, I'm at the launch point still

[vagrant acorn]

This may help: How to switch google accounts by Kai #android-questions message

Just in case you are using a different account than the one linked to Sky.

[wild jewel]

No I'm not

[wild jewel]

It didn't work for signing in with google, I signed in with Facebook instead, is there any unstable conditions for this?

[serene axle]

facebook has been known to cause issues signing in. i wouldn't personally recommend having it as your only sign in method

[spice rune]

My UI is in the middle of my screen and i tried literally everything i even reported it however I don't see it in the known issues...

i'm afraid my game is going to be like this forever which is simply almost unplayable as every task is very annoying, and i cannot access the candle shop menu anymore when i active daily quests from the statue

not to mention it's also covering the spirit progress meter, it's covering daily quests and it's really hard to access the chat

i don't know what to do anymore and Im afraid the devs won't fix it if the bug doesn't reach a certain number of players experiencing it

[thick vault]

uhm did you uninstall the app, restart the device and install it again?

[spice rune]

yes i did, several times, infact i do it every update that comes out

[vagrant acorn]

Hello. Sorry for the late response @wild jewel I was sleeping. Sorry for the ping if you are busy or sleeping, but I am still trying to find a way to help a fellow Android player and don't want to leave your question completely unanswered.
Like Skye mentioned, Facebook has a lot of signing in issues, so even if it is a temporary workaround, is not the ideal solution. But glad at least that worked for the time being.
I think this looks like an issue with Google Play games or Google play services and may respond to a broken update (I have seen several players having issues to download an update for Sky because of this). If both apps are update, as well as Game Launcher (you already mentioned other apps and OS being update, and it shouldn't be a cache issue right away since the device is new -tho you can try to delete app cache-), you could try rolling back to an old version of Google Play.

Here are some guides on how to do it: rolling back to an old version by Moi: #android-questions message
And here an external web for Galaxy devices having similar issues: https://www.guidingtech.com/top-ways-to-fix-google-play-store-not-working-on-samsung-galaxy-phones/ I hope this helps.

[heady hill]

Does anyone else have this glich where a person thats leading you suddenly turns into a moth? Instead of thier skykid & it lasts for second
.
.
Also in prarie in the area with the big tree you need bunch of people to enter (i don't remember the name)
When i enter it i get constant flash that won't go off until i leave the area, anyone got same issue?
And if so is it a glich or is it my device

|| ii think i sent it in the wrong channel ||

[pale osprey]

Both are very common issues! The first usually resolves itself by leaving to another area. The second is currently a #known-issues so devs are working on it! I’d suggest changing your fade settings to black though, that’ll make it easier on the eyes

[heady hill]

Thank you very helpful, I'll definitely do that because that flash can hurt in the middle of the night lol

[stray nacelle]

I tried method 6 and it worked! Thankyou!

[vagrant acorn]

That is good to know!!!!
Thank you for letting me know what worked for you, as this may help other players facing a similar issue.

[wild jewel]

Thanks

[wild jewel]

Oh, I see

[muted hound]

I was wordring, Do i get more souls when I finish the game if I get this thing in a friend's relatioshiip list

[cerulean vapor]

How can I add a new constellation page on the friends tab?

[rain creek]

enter edit mode and select a friend's star, then swipe right; you should eventually find an option to add a new favorites constellation
https://sky-children-of-the-light.fandom.com/wiki/Constellation_Table#Create_a_New_Constellation

[cerulean vapor]

I created a couple like this but I don't always get the page with the option. I don't know what I'm doing differently

[rain creek]

there is a max of 6 favorite constellations, so you might have hit that

[cerulean vapor]

Nope I'm at three

[cerulean vapor]

Nevermind I did it I'm probably just stupid thx anyway

[rain creek]

no worries, constellations can be pretty confusing (there's a reason we have guides )

[tropic hatch]

keep fail to login timeout q.q

[rich frost]

Will sky be coming to 32 phones? Idk what their called but I really want to become a beta tester but my phone isn't compatible with sky..

[scenic prawn]

Motorola?

[vagrant acorn]

Hello! If Moonflower is asking about 32 bit Android devices...no, I don't think they will, because of the basic technical things a device needs to be able to run Sky.

[muted hound]

Hi, Is there any other way to get spirits for my cape? I already collected all the yellow spirits of the map and I already bought all the items from the npcs but my cape is not full yet?

[gloomy zealot]

By yellow spirits you mean wing lights? And all the items you mean every wing buffs?

At the moment the max you can collect is 235 wing lights, so you'll never be able to reach 250 before they add some more

And with every traveling spirit you haven't encountered yet you will be able to buy 1 more wing buff too

[vagrant acorn]

Hello...a little reminder that this channel is focused on issues for Android devices. Getting Wing buffs should go to a general channel. #questions-and-help if you need help or have a specific doubt, or #general-sky-discussion or #cozy-sky-discussion to freely chat about sky related content.

[muted hound]

I didn't know that.Thank you 👍🏻

[nova whale]

hi im trying to login via google with an another account but it wont let me

i tap it then the screen darkens then it comes back to normal, is there a way to fix this?

i was thinking of reinstalling sky then logging the other account in, would that fix it?

[vagrant acorn]

The guide in this link may help you:

How to switch google accounts by Kai #android-questions message

[nova whale]

it worked, thank you so much!!

[vagrant acorn]

Glad it did!

[thick vault]

does anyone know why my recordings are getting buffered? like it was always smooth whenever i used to record but sadly not anymore.

[spice whale]

is there a channel for ios questions

[steep pine]

#questions-and-help would cover ios

[thick grove]

Are you using third party app or ingame recorder?

[thick vault]

In-game recorder

[thick grove]

Yeah that one is pretty buggy. Same for me tbh. Probably got this after the new update.
Feel free to report it in #bug-reports-android

[muted hound]

Hi, is there a way to go across this gate?

[strange cove]

Excuse me I need a admin of sky or someone from sky I got a problem #report-a-live-bug I just buy a pack of candles and is already been a couple minutes and I haven't received can yall know how to contact withe them ?

Is real money T_T

[vagrant acorn]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dark folio]

IAP Troubleshooting Tips by Tib
#questions-and-help message

[hasty lily]

I have a question is there any way to unlink an account that isn't yours

[frail latch]

額詢問一下我擁有測試服資格但是不能下載怎麼辦

[upper sail]

We ask everyone to please post only in English on this server, @frail latch. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[frail latch]

有點不太懂意思

[hasty lily]

Bro u good?

[frail latch]

有點麻煩

[hasty lily]

Are u talking about beta servers?

[frail latch]

是的

[upper sail]

We ask everyone to please post only in English on this server, @frail latch. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[frail latch]

ok

[hasty lily]

Uhmm where did you download the beta? , maybe it's not updated?

[frail latch]

Illegal download with qualification

[maiden plaza]

what?

[hasty lily]

U gotta download it from Google play

[frail latch]

I know, but have you seen the Android system?

[hasty lily]

What do u mean? Once you get accepted, it'll take you to the app store to download it

[frail latch]

Still can't download it.

[maiden plaza]

beta is closed right now

[hasty lily]

Oh, well there's ur answer 💀

[simple mauve]

This looks like you are in the beta for android but you’re currently in a iOS device. Both betas are obtainable in different ways and the android beta is not installable in iOS devices. You’ll have to wait for an new invite wave if you want to play it on iOS, read trough #beta-faq

[past arrow]

Seems like the top line Motorola models are exceptions and do have the Vulkan drivers the other G series models are sadly missing. Sky runs very smoothly with 60fps on Edge 50 Ultra
Not sure about the Edge 50 Pro, which has a different, still decent chipset. The rest of the G line definitely don't support the game.

[fast hearth]

hi! how do i change my email on my sky account??

i tried to unlink it just now but it wont let me :/

[maiden plaza]

you set up a time machine and
gmail is unlinkable

[fast hearth]

whatt :((

[dreamy nymph]

I installed sky beta in play store and it wasnt full so i could install but when i enter it says that the servers are full

[steep pine]

You have to wait for an official invite from TGC to play beta. Installing the app is just one step. Read more on how to be notified of invites at #beta-faq

[thick vault]

do the tree house quest right in front of this and it'll open for you

[rigid radish]

Fix this server error please...its killing my moods

[inland fable]

Guy

How can I get an invite from sky beta and can anyone create an account so I can log in?

[rigid radish]

My friend is waiting for me... almost an hour 😭😭

[steep pine]

read #beta-faq and wait for TGC to wanna find new testers.

[pure coral]

help

[upper sail]

oh @past arrow, you want me to be helpful?

[thick grove]

Would be great if you would

[nova iron]

Question, my game crashed mid crab race an I tried getting into sky again. However I'm stuck in the loading at the home space.

[past arrow]

It seems you already had connection glitch during the race and it worsened upon game restart. You can #report-a-live-bug about the crash and for the loading screen you need to wait, or try on a different connection, restart router

[near yarrow]

I'm looking to get a new phone, which one would run Sky better? Samsung Galaxy S20Fe or a Samsung A54

[steep pine]

S20fe has a more realiable chipset and GPU for sky. I have been using S20fe to play for 2 years and haven't encounter problems.

[surreal mauve]

no android feedback channel?

[steep pine]

goes under #live-feedback