restive shore Aug 3, 2022, 4:46 PM

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🕯️ Known Issue 🕯️

We are currently investigating the server issues.

We apologize for the inconvenience.

restive shore Aug 3, 2022, 8:21 PM

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🕯️ Known Issue Update 🕯️

The server issues have now been fixed. We apologize for the inconvenience this may have caused. stickerLove

restive shore Aug 8, 2022, 6:23 PM

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🕯️ Known Issue 🕯️

We are aware of the issue with the current Double Seasonal Light event, and are trying to find where the extra candle went off to! 🤔

Sorry for the inconvenience!

last scaffold Aug 9, 2022, 4:33 PM

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🕯️ Known Issue Update 🕯️

The Double Seasonal Light event issue has been fixed!
Enjoy the extra Seasonal Light, Sky kids! 🥰

Sorry for the inconvenience!

polar stag Aug 17, 2022, 2:25 AM

#

🕯️ Known Issue 🕯️

We are aware that, following maintenance, Double Seasonal Light seems to no longer be active. We're working to get that sorted.

Sorry for the inconvenience!

polar stag Aug 17, 2022, 3:32 AM

#

🕯️ Known Issue Update 🕯️

All missing candles have been accounted for. Double Seasonal Light is back in action. Have fun! SkyBoogie

#

(I see you all spelling Hi TGC, and to you I say hello back! SkyWave )

last scaffold Aug 17, 2022, 8:38 PM

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🕯️ Known Issue 🕯️

NOTE: Post updated earlier today.

We are aware of bugs that are ongoing or were introduced with the arrival of Patch 0.18.5.

For a full list of the bugs, please visit https://bit.ly/3poD0Ng.

Known Issues Patch 0.18.5 — Sky: Children of the Light Help Center

[Update August 18] Eruption on August 18th is not giving regular candlelight. iOS users may experience issues with a motion blur. Flower bouquets

last scaffold Aug 19, 2022, 12:01 AM

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🕯️ Known Issue 🕯️

We are continuing to work on getting our 18.5 update out to players on Android devices.

We'll share updates as we have them.

We apologize for the inconvenience.

last scaffold Aug 19, 2022, 11:00 PM

#

🕯️ Android 18.5 Update🕯️

While we have no new developments to share, we want you all to know that we're continuing to do everything we can to get our 18.5 update out to Android devices.

We apologize profusely for the inconvenience.

last scaffold Aug 20, 2022, 6:42 PM

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🕯️ Android 18.5 Update🕯️

Our 18.5 update is now live on Android devices!

We appreciate your patience and are so sorry for the inconvenience.

last scaffold Sep 2, 2022, 6:24 PM

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🕯️ Known Issue 🕯️

We are aware that players are unable to collect the Winged Light from the 5th seasonal quest and we're currently investigating the issue.

We greatly apologize for the inconvenience.

restive shore Sep 13, 2022, 3:34 AM

#

🕯️ Known Issue🕯️

We are aware there is an issue with the Daily Quests being locked after picking them up from the Questgiver.

We appreciate your patience while we investigate the issue and apologize for the inconvenience.

restive shore Sep 13, 2022, 4:00 AM

#

🕯️ Known Issue🕯️

We are currently investigating the server errors.

We appreciate your patience while we investigate the issue. stickerLove

restive shore Sep 13, 2022, 6:54 PM

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🕯️Known Issues Update🕯️

The team is still diligently working on the issue with Daily Quests being locked.

Thank you for your patience as we work on a fix. stickerLove

restive shore Sep 13, 2022, 9:31 PM

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🕯️ Known Issue Update 🕯️

The issue with the Daily Quests being locked has been fixed. Please restart your game if you are still seeing them as locked.

Thank you for your patience. stickerHugs

restive shore Sep 14, 2022, 10:01 PM

#

🕯️ **Known Issue Update **🕯️

We understand the locked Daily Quests would make it challenging for some players to complete their Season of Shattering trees.

We appreciate the community bearing with us while we worked on this issue, and as a small gesture of appreciation, we’ll be extending Season of Shattering by a day. It will now end on Monday, September 26th, 11:59 pm PDT (UTC -7). <t:1664261940:f>

**NOTE: **The current Double Seasonal Light event will also be extended to end at the same day and time. stickerLove

restive shore Sep 17, 2022, 6:22 PM

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🕯️Known Issue🕯️

We are aware that there is an issue with receiving Ascended Candles from today’s shard quest.

Thank you for your patience as the team works on a fix. stickerLove

restive shore Sep 20, 2022, 2:07 AM

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🕯️ Known Issue Update 🕯️

The team has identified the issue causing Ascended Candles to not be awarded for clearing the Shard Eruptions Saturday, September 17 and Sunday, September 18 (PDT, UTC-7). This fix will be implemented in our 0.19.0 update. In the meantime, Shard Eruptions in Hidden Forest will be disabled until the next update.

Due to the error, we are working to identify players impacted by this issue and plan to add Ascended Candles to those accounts.

We apologize for the inconvenience and we thank you for your patience.

restive shore Sep 21, 2022, 11:13 PM

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🕯️Known Issue Update🕯️

Compensation for the Ascended Candle issue has gone out to those impacted.

Thank you for your patience! stickerLove

last scaffold Sep 22, 2022, 7:35 PM

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🕯️Known Issues Update🕯️

We have identified some players who were supposed to get their Ascended Candles compensation but had not received them.

Those players have now received their Ascended Candles.

Thank you for your patience.

restive shore Oct 11, 2022, 10:35 PM

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🕯️ Known Issue🕯️

We are aware there was a Daily Quest for a Shard event on October 8th that was not working as intended. We will be sending one candle to affected players to replace the one they were unable to obtain.

Thank you for your patience. stickerLove

whole lion Oct 13, 2022, 7:46 AM

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🕯Known Issue🕯

We are aware the Traveling Spirit scheduled to arrive in #thatskygame today is missing. We are investigating the cause of this issues.
We appreciate your patience during this time and apologize for the delay while we work on a solution.

This issue should now be resolved! If you do not see the Traveling Spirit, please restart your game.

Thank you so much for your patience while we work on this issue. stickerheart

restive shore Oct 13, 2022, 7:30 PM

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🕯️ Known Issues 0.19.0🕯️

CapeDarkBlue In this patch, the color of the Ultimate Gift outfit in the Season Guide’s tree is seafoam green, but the correct color should be darker teal. The Ultimate Gift outfit’s color will be corrected to a darker teal blue in the 0.19.5 update to better resemble the outfit in the music video that it’s based on.

CapeGreen **[Switch] **Sky kids may do a funny dance when trying to hold hands while jumping on Jellyfish and Light Mushrooms.

CapePurple When wearing a chibi mask, giving someone a piggyback ride in the water will cause the person being carried to lose oxygen if the person carrying them remains stationary.

CapeRed When wearing a chibi mask or while using a spell that makes the player small, part of the wings from the Season of Aurora’s Mindful Miner and Seed of Hope Spirits’ capes will be under the cape.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

restive shore Oct 14, 2022, 11:57 PM

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🕯️ Known Issues🕯️

❤️ [Switch] After viewing a Spirit’s Friendship Tree, or after viewing a friend through the Friendship Constellation, an orb from the Spirit or friend persists after the Friendship Tree is closed or after leaving the Friendship Constellation.

💙 Text is blank for UI displays for a subset of Android devices.

💜 The light from the symbol used for map shrine markers may flicker when lit by the player.

💛 Android devices using certain Snapdragon chipsets or Adreno GPUs may experience graphic corruption.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

last scaffold Oct 17, 2022, 7:15 PM

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🕯️ Known Issues 🕯️

We are looking into the following issues:

CapeBrown Crashes in today’s Shard Eruption in Hidden Forest’s Elevated Clearing
CapeDarkBlue Issues with IAP gifting

We’re also continuing to investigate issues introduced in our 19.0 update.

Details: http://bit.ly/0190KnownIssues

last scaffold Oct 20, 2022, 4:28 PM

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🕯️ Known Issues 🕯️

We are aware there is an issue with unlinking and relinking accounts.

Thank you for your patience.

restive shore Oct 21, 2022, 8:51 PM

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🕯️Known Issue🕯️

We are currently investigating server issues preventing players from accessing Sky.

Thank you for your patience. stickerLove

restive shore Oct 21, 2022, 9:42 PM

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🕯️ Known Issue Update 🕯️

The server issues in Sky have been resolved. Thank you for your patience.

restive shore Nov 30, 2022, 2:08 AM

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🕯️ Known Issue 🕯️

A bug in the Wind Paths area can potentially cause account issues such as losing Season progress. This happens in some situations of entering Wind Paths through Hidden Forest, then teleporting Home. To be safe, we advise players to avoid the Wind Paths area until a fix is implemented.

Thank you for your patience while the team works to fix this issue. stickerLove

polar stag Nov 30, 2022, 8:26 PM

#

In 0.19.5 a bug appeared allowing deep call to be spammed without cooldown.

We’re happy to share that it will be patched before the AURORA concert, and that we've made great progress in preventing this sort of behavior in the future.

We greatly appreciate your patience! 🙏

warm eagle Jan 10, 2023, 8:28 PM

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🕯️ Known Issues 0.20.0 🕯️

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.20.0:

🔷 The Ultimate Gift memory lantern will not have the ability to recharge in 0.20.0. However, the memory lantern will have the ability to recharge in the 0.20.5 update.

🔷 Your Sky children’s inner light shines so brightly, the color of some cosmetics may be affected.

🔷 [PlayStation] Wing Master and Skykid Sundae trophies do not unlock properly.

🔷 When players hide message candles or message boats, all candles or notes will refresh and new candles/notes will appear.

🔷 Shared Spaces:
SkyCandleLighting When in Edit Mode of Shared Spaces, the wing energy meter will not appear in the UI.
While in Shared Spaces with friends, if the owner of the space makes and then saves changes, they will not be able to see their friends as they will still be viewing a different version of that Space.
SkyCandleLighting Friends will need to exit the Shared Space and either enter again through the shrine, or leave the level and return.

Thank you for your patience while the team works to fix these issues in a future update!

warm eagle Jan 13, 2023, 12:11 AM

#

🕯️ Known Issues Update 🕯️

CapeYellow We are aware players do not receive Light when interacting with Spirits in certain parts of Eye of Eden.

CapeDarkBlue Crashes when players participate in the Hermit Valley race.

CapeGreen We continue to investigate solutions for the complex bug, originally noted for the 0.19.5 patch, that in specific cases can cause issues with season candle progress. To be extra safe, we encourage players to refrain from using the map shrine in the Wind Paths, and to refrain from teleporting from the Wind Paths to Home.

Thank you for your patience while the team works to fix these issues in a future update! stickerHug

warm eagle Jan 14, 2023, 1:11 AM

#

🕯️ Known Issue Update 🕯️

CapePurple When entering Golden Wasteland, some players may experience a wind wall that prevents progression into the rest of the level. Affected players can reboot Sky to access the rest of the level as per usual.

We greatly appreciate your patience! stickerHug

warm eagle Jan 17, 2023, 5:03 PM

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🕯️ Known Issues Update🕯️

CapeTGCOrange The Days of Fortune inbox message was received earlier than the event start date. The event dates remain as January 20 - February 2.

We apologize for the error and thank you for your understanding. aPartyDoubleFive

warm eagle Jan 20, 2023, 11:30 PM

#

🕯️ Known Issue Update🕯️

CapeRed [Switch] Some players are not able to access the Days of Fortune in-app purchases in the shop.

Thank you for your patience while we work to resolve the issue as quickly as possible. stickerLove

warm eagle Jan 24, 2023, 12:22 AM

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🕯️ Known Issues Update🕯️

CapeRed [Switch] The issue has been resolved and Switch players should have access to Days of Fortune items in the shop.

Thank you for your patience. stickerLove

warm eagle Feb 2, 2023, 8:12 PM

#

🕯️ Known Issues Patch 0.20.1🕯️

🔷 [iPad & Tablets] While performing seasonal quests, the flight function may not be available to players using One-Handed Mode. By temporarily changing Sky game settings to Two-Handed Mode, or with use of a controller, players are able to use flight functions when performing the quests.

Thank you for your patience as we work to resolve the issue. stickerLove

warm eagle Feb 4, 2023, 12:53 AM

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🕯️Known Issues Update🕯️

CapeTGCBlue [Crash] Some players may experience server instability which would cause intermittent crashes or communications errors.

Thank you for your patience while we work to resolve the issue as quickly as possible. stickerHug

grave pawn Feb 14, 2023, 12:01 AM

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We've been hard at work trying to solve the Wind Paths bug 🛠️

Here's some more info on the issue, and why it's taking a bit of time to solve:

👉 https://bit.ly/WindPathsMessage

An Update Regarding the Wind Paths — Sky: Children of the Light Hel...

Hello Everyone! We’re busy getting everything ready for our next update, 0.20.5. This includes a number of bug fixes. We know that one bug in

warm eagle Feb 15, 2023, 12:45 AM

#

🕯️ Known Issue Update🕯️

CapeWhite We are aware that a bug is causing players to register as idle more quickly than intended. Until a fix can be released, we have temporarily adjusted the timing to reflect the intended duration before Sky detects the player as idle.

CapePink When placing the Days of Love Flower Archway, the icon appears as the Gondola. This will be fixed in a later update.

Thank you for your patience as we work to resolve these issues. stickerLove

warm eagle Feb 23, 2023, 9:13 PM

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🕯️ Known Issue Patch 0.20.5🕯️

We are aware of the following bug that is ongoing or was introduced with the arrival of Patch 0.20.5:

🔶 Text rendering issues experienced on some Android devices.

We appreciate your patience and apologize for any inconvenience this may cause while we work to resolve it. stickerLove

warm eagle Feb 23, 2023, 11:28 PM

#

🕯️ Known Issues Update🕯️

We are aware of the following issues:

pHelloKrill Players are experiencing crashes during transition screens.
Sky kids are not able to keep their candles out to light doors.
Players may experience some lag when entering certain realms.

Thank you for your patience as we work to resolve these issues. stickerHug

warm eagle Feb 24, 2023, 8:21 PM

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🕯️ Hotfix 0.20.6 For Playstation and Switch🕯️

We've released an update for Sony PlayStation that solves an issue causing crashes in our 0.20.5 build. We'll be releasing an updated build for Nintendo Switch ASAP.

Until it's released, we're disabling in-game chat on Nintendo Switch devices to prevent crashes.

Thank you for your patience as we work to resolve these issues. stickerLove

warm eagle Mar 2, 2023, 1:58 AM

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🕯️ Hotfix 0.20.6 For Switch🕯️

We've released an update for Nintendo Switch that solves an issue causing crashes in our 0.20.5 build. In-Game chat has been re-enabled and is once again functional.

Thank you for your patience. Oreopaws

last scaffold Mar 15, 2023, 10:58 PM

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🕯️ Known Issue Update [March 15] 🕯️

The team has been investigating an issue that may cause some players to receive one or more regular Candles instead of Seasonal Candles when turning in their daily quests.

We continue to work on a solution for this and hope to have a fix out soon.

Thank you for your patience in the meantime!

warm eagle Apr 13, 2023, 12:02 AM

#

🕯️ Known Issues Patch 0.21.0🕯️

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.21.0:

🔷 Players start at the top of the Repository of Refuge after viewing the Remembrance spirits quest cinematics.
🔷 After the Season begins, when sitting at the Season of Passage Dawn meditation circle with friends, players may be separated into different sessions
🔷 Some amounts are not displayed when players view their spell inventory
🔷 When the Do Not Disturb spell is activated, the icon does not appear above players heads to let others know they would like alone time. However, the icon will appear if another player opens their friendship menu.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerHug

polar stag Apr 13, 2023, 3:07 PM

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🕯️ Rebellious Spirit Issue 🕯️

We're aware that one of our Spirits has decided to randomly drop by and pay an unscheduled visit, and we're /politely/ asking them to wait their turn pThink

We'll have more updates after the situation's resolved!

polar stag Apr 17, 2023, 5:18 PM

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🕯️ Crowd Issues 🕯️

We're seeing feedback about visual clutter in the new Season of Passage 🌙 quest location - we agree that it's a lot, and not what we want. We're going to substantially reduce the maximum number of players and see how that feels.

We'll let you know when that happens!🕯️

last scaffold Apr 17, 2023, 7:59 PM

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🕯️ Attention 🕯️

We have reduced the maximum number of players in the Season of Passage quest hub to 400.

This change should address visual clutter, crashes, Season Spirit interactions, and more.

This is a temporary solution. In a future update, we'll have some other, more permanent solutions for these types of issues 🛠️.

Thank you for your understanding!

warm eagle Apr 19, 2023, 4:25 PM

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🕯️ Known Issues Update 🕯️

CapeDarkBlue While traveling the Wind Paths, to Treasure Reef, and to the Village Theater, players may directly warp to that season's Guide during transitions.
CapeGreen Players may experience a visual bug that displays random cosmetics that can only be seen by others on their Sky character.
CapePink Some Android players may see a visual bug that renders their Sky kids hair as black instead of white.

Thank you for your patience as we work to resolve these issues. pSkyLove

warm eagle Apr 25, 2023, 7:20 PM

#

🕯️** Known Issue Update 0.21.1**🕯️

CapePurple Some Switch and Android devices are not displaying the Inbox messages correctly.
CapeTGCOrange Players may be experiencing troubles joining friends and being separated from friends in Isle of Dawn and Sanctuary Islands.
CapeRed Some players may not be able to warp to the Aurora concert while indirectly holding hands with a cape wearer.

We thank you for your patience as we work to resolve these issues. stickerLove

warm eagle May 3, 2023, 5:03 PM

#

🕯️ Known Issues Update🕯️

~~Some players may be experiencing issues with Facebook login.~~

We thank you for your patience as we work to resolve this. stickerLove

warm eagle May 4, 2023, 3:38 PM

#

🕯️ Known Issues Update🕯️

CapeTGCBlue The issues with Facebook login have been resolved.

Thank you for your patience and understanding. stickerCelebrate

warm eagle May 31, 2023, 10:08 PM

#

pHelloKrill Known Issues 0.21.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.21.5:

🎮 [Console] Players may notice that when placing the footbag, the model will not be visible. This will not hinder functionality and players will still be able to play the footbag game.
SeasonDreams When new players attempt to start the Season of Dreams quests, progression is stalled after tapping on the teleport node in the Season Guide menu.
SkyDontGo Crashing may occur when players use the carry expression in certain cases.
🎮 [Switch] Shard eruptions may appear out of sync with other players.
🎶 Players may experience crashing when interacting with the Jam Station.
SkyCall Masks from constellation Ancestors may not glow while charged and players eyes may not remain glowing once the mask is broken.
🎻 When selecting the violin in Harmony Hall, players will be informed that more progress is needed. The violin will become available on July 7 and will not require additional progress. (Please note that our recent development server accident may cause a delay in the violin’s release).
CapeBlack Players are able to see detailed cape silhouettes of unlit strangers.
SkyCry While reliving the Tearful Light Miner spirit memory, players may find that progression is blocked as a section of the memory is out of reach.
SeasonPassage The 4th Season of Passage quest may not work properly and a fix is delayed due to the off-site incident shared in recent communications.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle Jun 2, 2023, 9:49 PM

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pHelloKrill Known Issues Update 0.21.5

📱 We are aware that some iOS players may experience crashing when transitioning to other levels.

We appreciate your patience as we work to resolve this issue. pSkyLove

last scaffold Jun 12, 2023, 4:53 PM

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🕯️ Known Issues 🕯️

CapePurple We're aware that the new Season of Passage quest is not behaving as intended and we're looking into it.

We'll share more updates as we have them.

last scaffold Jun 12, 2023, 7:32 PM

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🕯️ Known Issues Update 🕯️

We believe we've resolved the issue - please let us know if you experience any strangeness with the new quest!

warm eagle Jun 27, 2023, 1:27 AM

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pHelloKrill **Known Issues Hotfix Patch 0.21.6 **

We are aware of the following bug(s) that are ongoing or were introduced with the arrival of Hotfix Patch 0.21.6:

OreoScream In rare cases, spamming notes on the violin may cause the game to lose sound.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle Jul 5, 2023, 4:37 PM

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pHelloKrill Known Issue

🎶 We are aware of a bug with the music sheets such as, notes continuing after the sheet has ended and some instruments not matching harmony or key. Until the fix can be implemented in a future update, to end the ongoing music, please change your location to a different level/map.

✉️ For some, the inbox message at the start of the Days of Music event was not in their device's set language. This has been fixed, and restarting Sky should show the message in the correct language.

Thank you for your patience while we worked to resolve these issues. stickerLove

warm eagle Jul 12, 2023, 10:10 PM

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pHelloKrill Known Issues Patch 0.22.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.22.0:

🔷After sharing light with a shadow kid, your Sky kids stance will appear to change from your selected stance to the default stance for the new acquaintance. However, your stance selection will remain the same on your screen.

🔷If players have any menu open while holding hands with or being carried by another player who views a note, a shared memory, or a shared space, the menus will automatically close.

🔷When liking a friend's shared memories, notes, and spaces a notification will be sent to them that incorrectly shows the name you have given your friend instead of the name they have given you.

🔷When placing boat/crane/lantern notes, players may notice their message shows incorrect characters or may require players to relog into the map to see their note.

🔷[Switch/Controller] Shared Spaces cannot be named or shared if players tap/select outside of the keyboard to close it. Tapping out to close will lock the keyboard away; however, leaving the area and returning will allow players to use the keyboard again. Closing the keyboard by pressing X or deleting text will not activate the bug.

🔷[PlayStation/Switch] While in chibi height or shorter height, if being led by a taller player, the chibi will appear to be levitating.

🔷[PlayStation] Opening the chat keyboard may slow the frame rate.

🔷Placing and interacting with boat notes, shared spaces, or shared memories may cause a server error. If a server error occurs, please contact Player Support and share details about what you were placing to receive the error. Players may need to restart the app if the error is received.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerHug

warm eagle Jul 13, 2023, 9:01 PM

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pHelloKrill Known Issues Update 0.22.0

🔷 Due to circumstances beyond our control, the Huawei update will be delayed. We will continue to monitor the situation and share more information once we know if the delay will affect the start of Season of Moments, or upcoming Events. This issue has been resolved.

🔷 Inbox messages continue to show incorrectly on Switch and some Huawei devices.

Thank you for your patience and understanding while we work to resolve these issues.

warm eagle Jul 18, 2023, 5:09 PM

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pHelloKrill Known Issues Update 0.22.0

🔷 The game menus are showing as overly large on some iOS devices.

🔷 Oreo plushie changes colors when placed in the world.

🔷 When equipped by players, the Nightbird Whisperer call cannot be heard by others. The call will also not stay selected when players change levels.

🔷 [PlayStation Japan] Due to circumstances beyond our control, the Oreo plushie is not showing as available for purchase in the game store.

Thank you for your patience and understanding while we work to resolve these issues. stickerLove

warm eagle Jul 19, 2023, 7:30 PM

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pHelloKrill **Known Issues Update 0.22.0 **

🔷 When saving photos taken through the Season of Moments camera, players may notice the saved photos are off by a few frames when compared to what is seen in the preview screen.

🔷 [RESOLVED] ~~We are currently investigating issues with receiving rewards from Shared Memories, Shared Spaces, Candle and Boat Messages that have received the required number of community likes.~~

Thank you for your patience and understanding while we work to resolve these issues. stickerHug

warm eagle Jul 21, 2023, 6:58 PM

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pHelloKrill Known Issue Update 0.22.0

🔷 If players enter Prairie Peak using the Season Guide's teleporting function instead of using the ferry from Prairie Caves, a part of the background music of the area can't be played.

Thank you for your patience while we work to resolve this issue. stickerLove

warm eagle Aug 2, 2023, 5:45 PM

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pHelloKrill Known Issue Update 0.22.0

The team has identified a Shared Space bug that decreases the amount of props that can be placed, and blocks progression of the final Season of Remembrance quest. This fix will be implemented with our 0.22.5 update.

[Edit: Correction made to the build the fix will be implemented]

We apologize for any inconvenience this may cause, and thank you for your understanding. stickerLove

warm eagle Aug 3, 2023, 6:05 PM

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pHelloKrill Known Issue Update

cLight We are investigating a bug that is occurring when some players use Messages Notes, Meditation Candle Shrines, Shared Memories, and Shared Spaces, that says their text “Violates Community Guidelines”.

cLight The team has identified a bug that prevents the Season of Performance theater from showing on the map. This fix will be implemented with the 0.22.5 update.

Thank you for your patience as we work to resolve the issue. stickerHug

warm eagle Aug 14, 2023, 6:29 PM

#

pHelloKrill Known Issues Hotfix Patch 0.22.1

We are aware of the following bug(s) with Hotfix Patch 0.22.1:

📱 [Mobile] When syncing or logging into Sky using Nintendo accounts, the captcha authentication image is cropped and the submit button cannot be selected.

Thank you for your patience as we work to resolve this issue. stickerLove

warm eagle Aug 17, 2023, 1:10 AM

#

pHelloKrill Known Issues Patch 0.22.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.22.5:

🎮 [Switch] Our team has identified a bug that may warp players from place to place during some concert songs. The fix to smooth out the experience will be implemented with a future update.

SkyGoTeam Some friends added through invite codes may not appear in the constellation.

SkyBoogie When players discard and re-record a Shared Memory in maps that have had, or will have, Days of Style content, they may find they are warped to a different location in the map, and will hear the Days of Style event music.

pCrab When players hold and drop dark crabs, it will look correct on their own screen, but to other players, you will still appear to be holding the dark crab.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerHug

warm eagle Aug 18, 2023, 10:03 PM

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pHelloKrill Known Issues Update 0.22.5

cLight [STAR] When scanning STAR pins and tags, players may experience crashing.

We are sorry for this inconvenience and thank you for your patience as we work to resolve this issue. pButterfly

warm eagle Aug 23, 2023, 12:59 AM

#

pHelloKrill Known Issues Hotfix Patch 0.22.6

We are aware of these issues with the 0.22.6 hotfix:

🔷 When trying to log in with a Nintendo, Steam, Huawei, or PlayStation account on your mobile device, tapping outside the account window closes the window and prevents login.

⚠️ <<RESOLVED>>⚠️
🔷 [iOS & Android] We have located a bug that causes graphical distortions when taking screenshots and videos. A fix will be implemented in a future release.

We thank you for your patience and understanding as we work to resolve these issues. stickerLove

polar stag Aug 23, 2023, 1:07 PM

#

[resolved]

🕯️ Known Issue 🕯️

We're aware that Sky is currently inaccessible and are investigating. We'll provide an update as soon as we're able to. Sorry about that, and thanks for your patience.

warm eagle Aug 23, 2023, 4:51 PM

#

pHelloKrill Known Issues Update 0.22.6

🔷 [RESOLVED] ~~[PlayStation] Returning AURORA concert IAP are not available in the shop. We are working with PlayStation to get this resolved.~~

🔷 [Android] When using the in-game record feature, players may receive an error message that recording isn't available. Please use the devices native screen recording feature to record game play.

🔷 We are currently investigating issues with collecting the event currency after watching a concert. Players that have not already collected the concert currency will be able to search for and collect the currency after the next concert they watch. {updated}

We thank you for your patience and understanding as we work to resolve these issues. stickerHug

polar stag Aug 23, 2023, 5:45 PM

#

SkyBoogie Additional 22.6 Known Issues (Tethys uses pHelloKrill but I decided to mix it up)

We're tracking some issues related to our 0.22.6 hotfix, and will share more updates as we have them.

Rest assured that while some of us are on-site at gamescom, these issues are being investigated and worked on.

👀: https://bit.ly/KnownIssues0226

warm eagle Aug 24, 2023, 2:25 AM

#

pHelloKrill Concert Update

[RESOLVED]
SeasonAurora ~~ Our team has discovered a scheduling issue that is causing the previously scheduled 10:00 pm PDT (<t:1692853200:t>) concert to occur at 8:00 pm PDT (<t:1692846000:t>) instead. The 6:00 am (<t:1692882000:t>) and 2:00 pm (PDT) (<t:1692910800:t>) concerts will happen on schedule. The fix will be implemented by the world record breaking concert date.~~

We thank you for your understanding and apologize for any inconvenience. 🙏

warm eagle Aug 24, 2023, 6:40 PM

#

pHelloKrill Known Issues Hotfix Patch 0.22.7

We are aware of these issues with the 0.22.7 hotfix:

🔷 [iOS] Some players may notice “dev” graphic setting sliders. A more polished version will be released with a future update.

We thank you for your patience as we work to resolve this issue. stickerLove

warm eagle Aug 24, 2023, 11:35 PM

#

pHelloKrill Concert Update

The concert scheduling issue has been resolved and all future concerts are on schedule as published: https://bit.ly/SkyAURORAEncore_Disc

Thank you for your patience and understanding. stickerHug

Get Ready for the AURORA Encore Concerts - That Sky Game

warm eagle Sep 1, 2023, 6:34 PM

#

stickerCelebrate [RESOLVED]

SeasonAurora [PlayStation] Returning AURORA concert IAP should be available for purchase.

Thank you for your patience and understanding while we worked to resolve this issue. stickerLove

polar stag Sep 9, 2023, 1:42 AM

#

[Not a Known Issue Yet But It May Be One Later So Warning In Advance?]

Quick Days of Sunlight note ☀️

There's a chance that DoS IAP may be delayed in the PlayStation store by a day or so. We're working to try and ensure that does not happen, but it is a possibility.

We've had a couple of issues there lately and we're trying to address them 🙏

last scaffold Sep 16, 2023, 6:44 AM

#

[Known Issue (and Solution)]

We have discovered a slight miscalculation regarding the Event Currency prices for the Days of Sunlight Beach Towel Capes.

The overspent EC will be available through the Spell Shop.

For details 👉: https://bit.ly/DaysOfSunlightEventPricing

[September 15 Update] Days of Sunlight Event Pricing — Sky: Childre...

After discovering a slight miscalculation regarding the Event Currency prices for the Days of Sunlight Beach Towel Capes, we just pushed the

warm eagle Sep 22, 2023, 8:06 PM

#

🕯️ KNOWN ISSUE UPDATE 🕯️
Days of Sunlight Event Pricing and Ascended Candle Conversion

The following message was sent via the in-game inbox to all players:

Greetings, Adventurer!

Last week we discovered a miscalculation that caused the in-game currency (IGC) price of the three Days of Sunlight Beach Towel capes to be higher than we had intended them to be. This was after the event started, so on Sept. 15th PDT (UTC -7) we did two things:

1. Lowered the IGC prices of the Sunlight Beach Towel Capes, and

2. Updated the Sleepy Traveling Merchant’s Boat in Home to offer 25 event currency to all players for free, to offset what folks may have overspent based on the incorrect prices.

We also recognize that in between the start of the event and when the IGC prices for the new capes were updated, some players may have spent Ascended Candles to get event currency through the bonus spells that were available.

In some cases, those players ended up converting more Ascended Candles than they needed to in order to unlock all the event currency items at their correct IGC prices, so we’re temporarily adding an option to the Sleepy Traveling Merchant's Boat that will allow players to exchange up to 21 event currency for up to 42 Ascended Candles. This number represents the difference between the intended IGC price and incorrectly higher prices at the start of Days of Sunlight.** The option to exchange event currency for Ascended Candles will be available until the end of Days of Sunlight (23:59 on September 24th).** (Local Time Stamp <t:1695625140:F>)

We apologize for the confusion this caused, and appreciate your patience while we worked on both parts of addressing this issue. While the spells for extra event currency are meant to help out any Sky kids who miss many days of an event, our intent is still to make it simple for players to collect all the event currency they need for new IGC items just by playing the majority of the event.

Thank you, and we’ll see you in the skies (and at the Elevated Clearing)!

~thatgamecompany

https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/1143-days-of-sunlight-price-update-and-ascended-candle-conversion/

Days of Sunlight Price Update and Ascended Candle Conversion — Sky:...

[Update September 22] The following message was sent via the in-game inbox to all players: Last week we discovered a miscalculation that caused

last scaffold Sep 26, 2023, 12:56 AM

#

NOTE 🚨

Hello Sky players,

Apologies! We made an incorrect announcement.

Only Double Seasonal Light is confirmed, and at this time, it is correctly implemented in-game.

Again, very sorry for the miscommunication.

warm eagle Sep 26, 2023, 3:48 PM

#

stickerCelebrate [Known Issue RESOLVED]

TGCBlueHeart The team has resolved an issue with some players not receiving hearts from shared spaces, shared memories, candle and boat messages that had received the required number of community likes.

Thank you for your patience and understanding while we worked to resolve this issue. stickerLove

warm eagle Oct 3, 2023, 2:52 PM

#

pHelloKrill Known Issue Update

🔹 [PlayStation Japan] Due to circumstances beyond our control, The Days of Style IAP are not showing as available for purchase. We are working with PlayStation to resolve this issue.

(EDIT: Additional Known Issues)
Days of Style Shared Memories

🔹 We are aware that some players may not be able to view Shared Memories from the Days of Style event. Developers are looking into this issue.

🎩 There may be some confusion about obtaining event currency from viewing a Days of Style Shared Memory. Please be sure to view the memory all the way through in order for the hat to become available.

Thank you for your patience and understanding while we work to resolve these issues.

warm eagle Oct 4, 2023, 11:14 PM

#

pHelloKrill Known Issue Update

🔷 We are aware of server errors occurring when using Shared Memory, Shared Spaces, and Meditation Shrine candles. It is also known that this may cause issues with players obtaining the event currency from viewing the Days of Style Shared Memories.

Thank you for your patience as we work to resolve these issues. stickerHug

warm eagle Oct 9, 2023, 4:36 PM

#

pHelloKrill Known Issue Live PC Demo

We are aware of these issues with the PC Demo release:

🖥️ **[RESOLVED] **Developers have identified a bug when attempting to join friends from the Friendship Constellation at home. Players may receive the message “Your friend is in a place you have not visited”. A fix for this issue will be released as soon as possible.
{EDIT - Additional issue}
🖥️ [RESOLVED] We are looking into an issue with linking existing Sky accounts to the PC Demo version. However, the option to use a new local account should be available and will allow players to play the demo and share feedback.

Thank you for your patience as we work to resolve these issues. SkyHighFive

warm eagle Oct 10, 2023, 12:45 AM

#

pHelloKrill Known Issue Live PC Demo UPDATE

Login and joining friend issues should be resolved. If problems persist, please continue to make bug reports and reach out to Player Support for assistance.

Thank you for your patience while we worked to resolve these issues. stickerHug

warm eagle Oct 10, 2023, 2:11 AM

#

pHelloKrill Known Issue Live PC Demo UPDATE

🖥️ We are aware some players are experiencing troubles starting the Live PC Demo version. Please fill out this form so our Devs can improve the experience for you in the future:
https://forms.gle/5J7XL4paqpyhdawT8

🖥️ When launching the PC Demo version on the Steam Deck the deck will default to a PC WASD & Mouse keybinding. Players can manually change in the steam settings to "Gamepad with Joystick trackpad" by following: click "steam" button > "Controller settings" > "controller settings" (bottom of the new window) > "Templates" (WASD will be listed here) > scroll down and select "Gamepad with Joystick trackpad".

warm eagle Oct 11, 2023, 8:29 PM

#

pHelloKrill **Known Issue Patch 0.23.0 **

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.23.0:

🔹Graphics settings may not save between sessions.
🔹Certain props might glow in dark settings.
🔹[Android] Some players may experience white-out screens and glitches during level transitions and cutscenes.
🔹[Nintendo Switch] Inbox messages display placeholder string names instead of the message.
🔹[iOS 17] Players may experience visual glitches when using Sky with Apple’s Multitask/Stage Manager feature.
🔹[Controller] Control may be disrupted when entering photo mode with the Season of Moments camera while the Shared Memory spell is active and the player is not recording. Opening the emote menu and unequipping the camera will release the player from the loss of control.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. SkyGoTeam

warm eagle Oct 13, 2023, 5:19 PM

#

pHelloKrill Known Issue Update < 0.23.0 >

🔹 We are aware of an issue with meditation circles requiring players to use the button icon to activate instead of allowing players to sit to activate.

🔹Underwater swimming has become blurry and will be fixed in a future update.

🔹Dark plants are being particularly hardy and showing us just how strong they can be by refusing to burn.

🔹The daily quest to hold hands is not registering as complete, nor giving the candle reward for some players.

Thank you for your patience as we work to resolve these issues. stickerLove

warm eagle Oct 16, 2023, 11:46 PM

#

pHelloKrill Known Issue Update < 0.23.0 >

🔹 We are aware players may be experiencing troubles merging with other players

🔹 Our team is looking into issues with daily quests and the inability to obtain candle rewards

Thank you for your patience and understanding as we work to resolve these issues. stickerHug

warm eagle Oct 23, 2023, 7:22 PM

#

Crab **Known Issues Update 0.23.0 ** Crab

We are aware of these issues occurring with the Days of Mischief event:

Crab When interacting with the event, players may experience temporary freezing of their camera and movement, but can still use the UI

Crab Players who are not interacting with Skidmore's locked gate may be shot into the air when someone else interacts with the button

Thank you for your patience as we work to resolve these issues. stickerLove

warm eagle Nov 27, 2023, 5:53 PM

#

Moth and Sparrow Update pBuffMoth

Due to a delay, the Moth and Sparrow items were previously unavailable on iOS. However, this has been resolved and the items are now available for iOS purchase.

**UPDATE: **
For players on PlayStation, if you receive an error message that you already have the items, you may need to keep retrying the store.

As a reminder, the items will not appear in the shop menu opened using the icon at the top right of the game screen. There is a location in Aviary Village next to the seasonal shopping locale.

We thank you for your patience as we worked to resolve this issue.

warm eagle Nov 28, 2023, 9:44 PM

#

pHelloKrill **Known Issue

Aviary's Firework Festival Quests SkyFireworks
**

SkyChibi We are aware there is an issue with completing the Aviary's Firework Festival event quests given by the Enchanted Pyrotechnician. We are actively investigating the issue, but there is speculation that tall characters experience difficulties more often. Consider using a chibi spell/mask while performing the quest as a temporary work around.

We thank you for your patience and understanding while we work to resolve this issue. stickerLove

warm eagle Dec 11, 2023, 8:40 PM

#

Known Issues Patch 0.23.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.23.5:

Aviary Village

🔹The Hopeful Steward can become stuck in place if a player taps 2 buttons on the guide’s menu tree at the same time. Closing and relogging in can release the Steward.
🔹 Light from Candles can be available for collection if lit by other players before the candle itself is present for newer players.
🔹Season Quest 2: Players may fall through the map after walking away from the Enchantment Guide during the cutscene of receiving a boat spell from the guide.
🔹During the fireworks finale, the icon to join friends that would appear above other Sky kids will not be available. To join with friends for the fireworks show, players will need to teleport via the friend constellation.

Days of Feast

Course Creation Prop

🔹Players may experience issues when opting into player made race courses.
🔹Placing checkpoints underwater may prevent other players from joining your course.
🔹Missing prompts for racers waiting their turn if they opt into a race later than other players.
🔹The meditation circle for a race course can be seen in Shared Memories placed nearby.

General

🔹In some locations, the Days of Love Gondola may not properly appear on a friend's device when placed by the owner. < I wonder where it goes? pThink >
🔹Entered text will disappear from the chat box if players tap out and close the chat feature.
🔹At times, the musical instruments may be louder than the volume set in the Audio Settings menu.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerHug

warm eagle Dec 12, 2023, 8:55 PM

#

Known Issues Update 0.23.5

SkyCandleLighting When gifting light to friends, the light button may not appear properly when viewing the friendship constellation as a tall+ Sky kid. Players can gift light to friends as per usual while being average or small/chibi sized.

CapeBlack **[RESOLVED] **We have been able to locate an issue that wingless players may experience troubles viewing the seasonal cosmetic menus. A fix will be released in a future update.

CapeDarkBlue [RESOLVED] After setting their home to Aviary Village, some players may experience Sky returning them to Home instead of the Aviary.

[EDIT] Once you have set your preference for Home or Aviary, please enter a realm and then teleport home using the Home button. This should lock in the players preference for login.

Thank you for your patience and understanding while we work to resolve these issues. stickerHug

last scaffold Dec 14, 2023, 2:22 AM

#

🕯️ Known Issue 🕯️

We are currently investigating server issues preventing players from accessing Sky.

We apologize for the inconvenience.

last scaffold Dec 14, 2023, 3:19 AM

#

🕯️ Known Issue Update 🕯️

The server issues have been fixed.

Sky kids should be able to return to the realms!

We appreciate your patience!

warm eagle Dec 20, 2023, 6:34 PM

#

Known Issue Hotfix 0.23.6

We are aware the following bugs were introduced with the arrival of Hotfix 0.23.6:

🔹 Our team is looking into the meditation quests not registering as complete, not awarding candles, and not showing the meditation circle.
🔹 The Skyball set and the Cozy Hermit Cape are not appearing as giftable IAP.

We thank you for your patience and understanding while we work to resolve these issues. stickerHug

warm eagle Jan 10, 2024, 9:44 PM

#

Known Issues Patch 0.24.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.24.0:

Season of the Nine-Colored Deer

🔹 Riding on the Nine-Colored deer during fetch quest 3 may have some visual vibration on some platforms.
🔹 While doing the Feudal Lord or the Herb Gatherer’s spirit quests, the memories characters may suddenly disappear or flicker. However, players should be able to complete the memory normally.
🔹 Boost given to players when entering the underwater tunnel is too strong, causing camera clipping and disorientation.
🔹 If players do not finish the first quest and return later through the return shrine, the mural cutscene will play instead of the scene for quest 1.
🔹 Bloom may be too bright on elements of the Princess spirits quest memories.
🔹 Nine-Colored Deer figure disappears from the mural after completing quests 1 and 2.

Days of Fortune

🔹 Sitting at a meditation circle may cancel the Dragon Train feature.
🔹 **[EDIT] **While the Days of Fortune drum will be audible to the owner playing it, other players may not be able to hear the drum.

General

🔹 The map shrine located in the Aviary Village may not open the map when sitting at the meditation circle.
🔹 A spirit may appear in Home/Aviary Village when new players unlock Hidden Forest for the first time.
🔹 Friends may appear as offline in the Friendship Constellation and players may not be able to teleport to their location.
🔹 While interacting with the Shared Space menu bar, players outside of the space may not appear blue to players viewing the Shared Space. Players inside the Shared Space may not appear blue to players from outside of the Shared Space.
🔹 Ongoing issue that prevents new default hairstyles from saving across play sessions.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle Jan 11, 2024, 6:27 PM

#

Known Issues Update 0.24.0

RESOLVED

🔹 The 0.24.0 release for Huawei devices will be delayed for a short time due to additional app approval processes.

We appreciate your patience and apologize for any inconvenience this may cause. stickerHug

warm eagle Jan 13, 2024, 12:27 AM

#

Known Issues Update 0.24.0

RESOLVED

🔹 We are aware of crashing issues occurring on some Android devices and are currently investigating the cause.

We appreciate your patience and apologize for any inconvenience this may cause while we work to resolve this issue. SkyHug

warm eagle Jan 15, 2024, 8:28 AM

#

Known Issues Update

Edits as of <t:1705343400:T>

🔹 Players may be unable to access Elder Spirit constellation completion rewards after completing Eden. This will be fixed in a future update.
🔹 RESOLVED We are aware that some players are unable to relieve Spirit memories without soft locking, and are investigating
🔹We are aware the Daily Quests may appear as locked for some players. If so, please try restarting Sky and interacting with the shrine again.

RESOLVEDWe are aware of the server issues currently experienced during the start of Season of the Nine-Colored Deer. Staff are currently working on stabilizing the servers.
This should be RESOLVED, however, for purchased passes, please give the system some time to stabilize and process. If you do not receive your purchased pass after 24 hours, please contact Player Support through the in game menu.
RESOLVED Daily Quests are incorrectly rewarding regular candles instead of seasonal candles.
RESOLVED We are aware the Season of the Nine-Colored Deer IAP on PlayStation are not available. We are working with Sony for a resolution.

Thank you for your patience and understanding.

polar stag Jan 15, 2024, 9:59 PM

#

Quick afternoon update 🛠️

We're continuing to investigate players being unable to experience Spirit stories without softlocking - no ETA, but it's our highest priority 🙏
We've updated the 24.0 Known Issues page with what we're tracking

https://bit.ly/KnownIssues0240

polar stag Jan 16, 2024, 4:28 PM

#

🕯️Known Issues Update🕯️

The issue preventing players from experiencing Spirit quests has been resolved. Go befriend some Spirits and learn some exciting new expressions! 🦌

warm eagle Jan 26, 2024, 12:56 AM

#

Known Issues Update 0.24.0

🔹 Music sheets available with the Season of the Nine-Colored Deer and Days of Love incorrectly copies the scale from the previously played music (including sheet music) instead of using its own default scale. This will be fixed in a future update.

Thank you for your patience and understanding while we fix this issue. stickerLove

warm eagle Jan 30, 2024, 8:12 PM

#

Known Issue Hotfix 0.24.2

We have been able to identify the following bugs and a fix will be released with a future update:

🔹 Some players may see a few decorations and spirit(s) in Home from previous Days of Fortune and Days of Love events.
🔹** [RESOLVED]** ~~Some players may experience soft-lock when attempting to access the spell shop gift box. Restarting Sky should resolve the soft-lock.~~

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them. stickerLove

polar stag Feb 9, 2024, 1:17 AM

#

🕯️ KNOWN ISSUE (I KNOW BECAUSE IT IS HAPPENING TO ME ) 🕯️

We're seeing reports that some players on Android devices are experiencing crashes since updating to 0.24.3 and are on the case 🔎

last scaffold Feb 9, 2024, 8:43 PM

#

🕯️ Known Issue 🕯️

Hi everyone!

We mentioned yesterday that we were seeing crashes that are affecting some Android players. We wanted to let you know that the team is still working to identify a fix for those!

Thank you for your patience, we hope to have this resolved soon. SkyPray

polar stag Feb 9, 2024, 11:52 PM

#

Update on the above ^

I got confirmation from our engineers that we still haven't been able to suss out what's going on with 0.24.3 on Android, which means the issue will persist through the weekend.

We're very sorry for the inconvenience, and will have more updates on Monday 🙇‍♂️

polar stag Feb 11, 2024, 5:56 PM

#

Some good news to share!

We have an update for Android that should solve the crashing issue introduced in 0.24.3. We're just waiting for it to be approved
We're extending Days of Fortune by three days for everyone - this will not affect the start time of any heart-themed events 💙

Thanks for being patient, everyone SkyBow

last scaffold Feb 11, 2024, 11:08 PM

#

🕯️ KNOWN ISSUE UPDATE 🕯️

The issues that emerged as a result of Android update 0.24.3 should now be addressed by updating your game.

Please note that, in order to allow those players more time to wrap up Days of Fortune 🥁 tasks, we've extended the event duration by three days.

For more details 👉: https://bit.ly/SkyPatch0244

Hotfix - February 11, 2024 - 0.24.4 (246730 Android) — Sky: Childre...

Hello, Adventurers! We have a hotfix! This update includes: Resolution for crashes affecting Android devices. Days of Fortune has been extended

warm eagle Feb 23, 2024, 1:42 AM

#

Known Issues Patch 0.24.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.24.5:

🔹 Friends may appear as offline in the Friendship Constellation.
🔹 Props held in hand may snap to the players back when viewing a Shared Memory.
🔹 Mobile and Switch devices may crash while teleporting to a memory after completing a Shard Event
🔹 Friends may appear as new players after level transitions.
🔹 Some players may get softlocked when trying to skip wall mural cutscenes in the Isle of Dawn entry cave. Players can return to their home point to free themselves from the softlock.
🔹 Some Android devices may experience white-out screens during level transitions or cutscenes.
🔹 In-game recordings for Android devices cannot be saved to the local device, and instead must be sent or uploaded to another platform (e.g. Google Drive, Gmail, messages, YouTube, etc.).
🔹 A UI toggle snuck out of its beta testing pen and into the menu that appears when viewing Player Creations. However, the toggle has no effect.
🔹 The cog icon for the game menu may show a persistent red notification dot.
🔹 The color of the accents on the Season of Abyss ultimate cape are darker than intended.
🔹 New default hairstyles don’t stay equipped between game sessions.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

polar stag Feb 23, 2024, 5:35 PM

#

Morning, Sky kids stickerWave

We're following up on issues related to 0.24.5 including, but not limited to:

Sky kids being stunlocked at the very end of Eden by falling rocks
Reports of increased server splits

warm eagle Feb 24, 2024, 2:14 AM

#

Known Issues Update 0.24.5

We are aware of the following issues:

🔹 The Shard events cannot be activated/completed when sitting at the meditation pad
🔹The horn instrument is missing from the Lookout Scout’s cosmetic tree
🔹Players may experience a crash if they try to use the Lookout Scout’s horn in Harmony Hall
🔹Using some prop spells can result in an incorrect prop being placed
🔹The Auspicious Visitor prompt may be present in Home
🔹Lighting and brightness seem dimmed
🔹Problems interacting with the Friendship Constellation

Thank you for your patience as we work to resolve these in a future update.

last scaffold Feb 26, 2024, 8:01 PM

#

Hey Sky kids.

We're continuing to track against issues discovered with the launch of our 0.24.5 update.

We're working towards a hotfix for next week that addresses some of those issues. Others will be addressed in our 0.25.0 update.

Thanks for your patience 🙇

warm eagle Feb 29, 2024, 6:00 PM

#

Known Issues Update 0.24.5

We are aware of the following issues:

🔹 To update to an earlier post, shard events and some seasonal quests from Season of Moments and Season of Remembrance cannot be activated/completed when sitting at the meditation pad
🔹Props and instruments are clipping through the characters back
🔹For some, the Sky Codes are not working properly preventing the completion of adding friends
🔹Problems with using the keyboard and chat on some devices
🔹The menu is slightly offset causing the use of a neighboring button instead of the intended button

Thank you for your patience as we work to resolve these in a future update. lilhug

last scaffold Mar 8, 2024, 12:40 AM

#

Hello, Sky kids.

We see your reports that Android users on certain devices are still having issues logging into Sky.

We are currently investigating the cause of the problem and will provide updates as we have them 🙏

warm eagle Apr 10, 2024, 4:40 PM

#

Known Issues Patch 0.25.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.25.0:

🔹 Fur cape has an orange inner lining instead of the original muted color.
🔹Message Boats and Shared Memories may not be viewable by the owner after placing.
🔹Players may be soft locked after reliving the Slumbering Shipwright spirit in Prairie Village.
🔹Players may experience troubles linking their Sky account to a Huawei ID.
🔹While traveling to the corridor in Eye of Eden, players may experience a rapid loss of Winged Light if they come into contact with red stones in the ground.
🔹Friends in a player's Constellation may appear as unlit after giving a gift of light.
🔹Console players may experience troubles connecting to the Sky Keyboard used for in-game chat.
🔹When collecting heart gifts from the Friendship Constellation, it may appear as though the heart is not collected and instead disappears. However, the Heart is collected, and reloading Sky will show the correct Heart count.
🔹A notification bug has been identified when a player’s creation receives a Heart, the notification will not appear correctly. The fix will be released as quickly as possible.
🔹We have found a bug that giving a Heart through a Player Creation (Message Boat, Shared Spaces and Shared Memories) as announced will temporarily cause server errors. Regular Heart "likes" will still be functional until we're able to to ensure a smooth experience when sending Hearts through a Player Creation. We're working on a fix and aim to have this feature up and running as soon as possible.
🔹[PC] Inverted camera and flight controls do not properly apply when using mouse and keyboard.
🔹[PC] Keybinding settings do not include special support for number pad buttons.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle Apr 15, 2024, 4:25 PM

#

Known Issues Update 0.25.0

🔹 We are aware some players are experiencing delays with completing purchases through Google Play and are looking into the issue.

Thank you for your patience and understanding. stickerLove

last scaffold Apr 24, 2024, 4:22 PM

#

pHelloKrill Known Issues Update 0.25.0

🔹 The Sanctuary Island turtle and event are not working properly.

Thank you for your patience and understanding. stickerLove

warm eagle Apr 25, 2024, 7:45 PM

#

Known Issues Hotfix 0.25.1 / 0.25.2

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.25.1/0.25.2:

🔹 When taking a selfie with a plushie while using the Season of Moments camera, the camera and plushie UI overlap preventing the player from taking the picture.

[EDIT]
🔹We are aware that the Traveling Spirit is not appearing in Aviary Village once the Hotfix has been downloaded. Players can still return to the original HOME to interact with the spirit.

We appreciate your patience and apologize for any inconvenience this may cause while we work to resolve it in a future update.

warm eagle Apr 30, 2024, 10:52 PM

#

Known Issues Update 0.25.1 / 0.25.2

🔹 We are aware of a bug preventing chat when using the Tea Kettle prop, Purple Bloom Tea Set, and the Cozy Cafe Table.

We appreciate your patience and apologize for any inconvenience this may cause while we work to resolve it in a future update. stickerLove

last scaffold May 1, 2024, 5:16 PM

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🕯️Known Issue 🕯️

🔹 We are aware that one of today's event currency granted through the quest is granting Light as opposed to EC

We appreciate your patience while we investigate the issue and apologize for the inconvenience.

warm eagle May 2, 2024, 1:37 AM

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Known Issues Update 0.25.1 / 0.25.2

🔹 We are aware of a bug that caused today’s Seasonal Candle bundles to be mis-located in the Vault of Knowledge instead of the Golden Wasteland.

More information will be shared once the bug has been fixed.

We apologize for the inconvenience. hugs

warm eagle May 2, 2024, 7:34 PM

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Known Issues Update 0.25.1 / 0.25.2

🔹 Today’s Seasonal Candle bundles is mis-located in the Daylight Prairie instead of the Vault of Knowledge.

The issue has been found and should be fixed soon. We will follow up once we confirm the fix.

We apologize for the inconvenience.

warm eagle May 2, 2024, 10:09 PM

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🕯️ Update for the Seasonal Candle bundle issue. 🕯️

The Seasonal Candle realm bundles bug has been fixed.

The candles will remain in Daylight Prairie today.
Tomorrow, the candles will be found again in Daylight Prairie to maintain the correct schedule of appearance.

We appreciate your patience while we worked through this. stickerLove

warm eagle May 8, 2024, 12:34 AM

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Known Issues Hotfix 0.25.1 / 0.25.2

🔹Some Android devices may experience a crash when using the Season of Moments camera in the Cinnamoroll Pop-Up Cafe.

We apologize for the inconvenience. stickerLove

last scaffold May 8, 2024, 5:59 AM

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🕯️ Known Issue 🕯️

We are aware some players may be experiencing server instability.

We apologize for the inconvenience and appreciate your understanding as we work to resolve the issue.

Update:

🕯️ known Issue Update 🕯️

The server issues have been resolved.

We appreciate your patience.

warm eagle May 22, 2024, 7:54 PM

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Known Issues Patch 0.25.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.25.5:

🔹 Valley of Triumph race doors do not appear to open for players that do not sit at the meditation circles. However, a friend that has sat and opened the doors can hold hands with these friends and pull them through to the race.
🔹 When other players sit at a Season of Assembly or Season of Flight Guide quest meditation circle, and/or sitting at meditation circles for Shard Eruptions, players in the same instance will automatically be engaged in the quest or activity.
🔹 Some players may experience a crash when viewing a Shared Memory that includes the instrument stand.
🔹 The instrument stand is not displaying properly in Shared Memories.
🔹 The prop meter in the Nest's decoration mode is not properly updating when adding and removing props.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle May 30, 2024, 11:34 PM

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Known Issues Patch 0.25.5

🔹 [Android] We have identified a bug that may cause the app to be unresponsive at launch on some devices.

We appreciate your patience and apologize for any inconvenience this may cause while we work to resolve it in a future update. lilhug

warm eagle Jun 24, 2024, 6:04 PM

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Known Issue Update 0.25.5

🔹 **RESOLVED **~~We are aware that some of you have encountered crashes when attempting to purchase the hair tint spell.~~

~~Our team is currently working to resolve this issue and we expect to have a fix in place soon.~~

🔹 The crashing issue when purchasing the hair tint spells reported on June 24th has been resolved and all players should have received their purchased tints. Players impacted by the original bug may see duplicate hair tint spells of the same color in their inventory. This is not a bug and future purchases should stack as usual.

Thank you for your patience as we worked to resolve this issue.

warm eagle Jul 1, 2024, 9:28 PM

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Known Issues Patch 0.26.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.26.0:

[Edit]
🔹 The Spirit prompts are missing from the final quest of Season of Remembrance.
🔹 Friends may appear offline in the Friendship Constellation.

🔹 Some players may experience issues with gifting IAP to other players.

For Days of Color returning items, make sure you are gifting the purchase from the Jelly Whisperer spirit in the event area or the Event Shop in Aviary Village.
Players are not able to gift purchases from the spirits at Home.
You will need to be fairly close to the Jelly Whisperer to complete the gift.
When purchasing an item, if you are charged but the item isn’t received, the player can attempt the gift again by going through the gifting steps and selecting the unfulfilled purchase.
Make sure you and your friend's avatars are close together.

🔹 Shard Eruptions are interrupted when opening edit mode of a nearby Shared Space.
🔹 Players may notice appearance/shadowing issues on their Sky kid’s hair and cape when a Season of Duets instrument is equipped.
🔹 When interacting through the instrument stand, Sky kids may not have walking animation after using Season of Duets instruments or the violin.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

warm eagle Jul 4, 2024, 8:33 PM

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Known Issue Update 0.26.0

🔹Some players may be experiencing an issue with Seasonal Candles not converting to Regular Candles.

We are investigating the issue and thank you for your patience as we work to resolve it. stickerLove

warm eagle Jul 5, 2024, 7:26 PM

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🔹 A bug has been found that causes the burnable light orbs at the Belonging Guides table to float to the ceiling of the tree when they spawn. A fix will be released with a future update.

Thank you for your patience and we apologize for any inconvenience this may cause. lilhug

warm eagle Jul 29, 2024, 7:27 PM

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Known Issues 0.26.2

We are aware of the following issues that were introduced with the release of 0.26.2:

[UPDATE] Festival tech will be re-enabled and players will be able to see the crowd of players outside of their server.

In order to correct a crash detected with the Season of Duets quest 2, ~~we will temporarily disable the Festival Tech. This will allow players to complete the quest, however, they will no longer see the crowd of players outside of their own server. ~~
~~Players may notice an error message stating their connection is unstable and that their journey may be affected. This will not affect saving quests or in-game progression. ~~
A permanent fix will be released as soon as possible that will ~~return Festival Tech and~~ restore the intended experience for players.
[Japanese Text] During Tournament of Triumph, the number of days remaining and the number of Event Tickets available are not tracking correctly in the hint text.

🔹 [RESOLVED] We are aware some players are running into issues when trying to complete their daily quests

We appreciate your patience as we investigate this issue.

Edit: Marking the issue as resolved. Thank you for your support! stickerLove

last scaffold Nov 17, 2024, 4:50 PM

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pHelloKrill Known Issue

Hello Sky kids,

We’re aware some players are currently having server issues

Our team is currently investigating and working on it.

We appreciate your patience and apologize for any inconvenience.

last scaffold Nov 18, 2024, 7:42 PM

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Quick update on the issue above SkyCall :

We’ve implemented a workaround to ease the impact of the server issues that happened over the weekend, but we’re still investigating the root cause to ensure a permanent fix.

Thank you for being so patient as we work toward full resolution.

If you’re still facing issues, be sure to report them here, on our official Skycord.

warm eagle Nov 21, 2024, 5:43 PM

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Known Issues Patch 0.27.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.27.5:

Season of Moomin

The team has already identified fixes for several of these issues and is working to include them in an upcoming hotfix.

🔹After completing the final Seasonal Quest, when returning from Home or Aviary Village to Moominvalley through the Return Shrine, Moominvalley may revert to black and white and the side Stories may be missing.
🔹On some devices, during the final Storybook Quest, players may notice an FPS drop occurs causing a cutscene to play automatically that blocks progression.
🔹If players return to Home or Aviary Village before completing the Season of Moomin quest, players may experience a crash when teleporting back to complete quest progression.
🔹[PC] Ninny may appear to hover down the stairs and in the air during Season quest 4.
🔹Some devices may experience lower frame rates in Moominvalley. A potential work around is to try lowering the resolution in graphics settings.
🔹Lighting/Graphics may appear incorrectly when returning to the Moominhouse using Moominmamma's Masterpiece cape.
🔹The closet in Moominhouse may shout more frequently when indicating new cosmetic notifications.

Events

🔹We are continuing to investigate a bug where event Light collection may result in slightly less than expected daily totals of event currency. Please note that this bug will not significantly impact the total number of event currency that can be collected during an event.
🔹The Days of Music event teleport may not be available at the original Home.

General

🔹The team is investigating ongoing issues at the Ancestor’s Table in the Elevated Clearing where, when a Spirit serves Light treats, the treats sometimes move out of reach and cannot be burned.
🔹Shared Memories may not consistently play all the way through.
🔹We have identified that Vietnamese may not be able to use the custom chat feature in the Emote Favorites Menu.
🔹We are continuing to investigate issues where some players are not consistently able to receive the rewards when completing Daily Quests.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. SkyHug

late mangoBOT Nov 21, 2024, 5:43 PM

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Bet : can I revive genchat's love of peas this season? SkyProud

warm eagle Nov 21, 2024, 5:44 PM

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Thanks Skybot, but I think they already love peas. SkyLOL

warm eagle Nov 22, 2024, 6:38 PM

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Known Issues Update 0.27.5

🔹 The team is investigating an issue that causes some players to experience the Daily Light refresh animation continuously resulting in the inability to forge candles.

Thank you for your patience as we investigate this issue.

last scaffold Nov 25, 2024, 9:28 AM

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pHelloKrill Known Issues Update 0.27.5

🔹 Some players are encountering server errors.
🔹 Chat functionality isn’t working as intended for some players.

Our team is investigating these issues.

We appreciate your patience and apologize for the inconvenience.

last scaffold Nov 30, 2024, 6:25 PM

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pHelloKrill Known Issues Update 0.27.5

We’re aware of an issue where some players are encountering a repeated Daily Light refresh animation, preventing candle forging. Our team is actively investigating and will share updates as we make progress.

We sincerely apologize for the inconvenience and thank you for your patience.

warm eagle Dec 6, 2024, 6:48 PM

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Known Issues Update 0.27.6

🔹 We are aware some players may be experiencing server errors and are investigating the issue. We will share an update as soon as we have more information.

Thank you for your patience and understanding while we work on this issue. SkyHug

warm eagle Dec 18, 2024, 11:08 PM

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Known Issues Update 0.27.7

🔹We are aware that some players may be experiencing an issue with gifting hearts to friends through the constellation.

We thank you for your patience and apologize for the inconvenience while we investigate. 🙏

warm eagle Dec 19, 2024, 9:31 PM

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Known Issue - IAP Gifting on Steam 💻

Players on the Steam Early Access version of Sky may encounter issues with the gifting feature.

Gifting on other platforms such as mobile, Nintendo Switch, and PlayStation are working, and players can use those platforms for gifting purchases. For information on how to link an account to a new platform, please see our article: How do I save my progress?

last scaffold Dec 24, 2024, 8:01 PM

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Known Issues Update 0.27.7

Happy almost-holidays to everyone celebrating, and best wishes as we approach the end of 2024!

🔹 We’re aware that some players are experiencing issues completing the Daily Quest “Bow at a Player.”

Thank you for your patience as we work to resolve this issue.

warm eagle Jan 15, 2025, 9:01 PM

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Known Issues Patch 0.28.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.28.0:

🔹We have identified a bug if players have their Nest set as their loading point, their Nest may appear to be empty when they login. Leaving and re-entering the Nest should cause it to load as usual. A fix will be released in a future update.
🔹Players may experience a crash if they are playing the Days of Fortune Snake game when the event ends.
🔹We have identified that a Season of Radiance blue head decoration cosmetic is not yet available to dye.
🔹Players that use PS4 controllers to scroll in the News feature may experience a crash.
🔹When using Steamdeck gamepad controls, players may hear a beeping sound when viewing the News feature. Use of touch screen to scroll can bypass the beeping sound.
🔹Some devices may experience a crash when using the in game screen recording feature.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. lilhug

You can review these and other posts about Known Issues on our FAQ page

last scaffold Jan 17, 2025, 4:29 PM

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Known Issues Patch 0.28.0

Update III

We’re aware that some of you are still encountering a few difficulties, even after our potential fix was released, including challenges with gates in the game.

Rest assured, we’re on the case and actively investigating these issues.

Thank you for sharing your reports and for your patience.

Update II: Jan 17th

We've implemented a potential fix that should address these issues.

Please note: If you’re still playing on version 0.27.6, you won’t be able to merge with players who’ve already updated to version 0.28.0.

Thank you for your patience.

Update: Jan 17th

We have identified the cause of the issue and working on a fix.
Thank you again for your patience!

🔹We are aware some players may be going through issues with Daily Quests and collecting Light.

We apologize for the inconvenience and appreciate your patience while we investigate this issue.

last scaffold Jan 17, 2025, 5:37 PM

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Also guys!!!

As we gather our resources to address the last Known Issue, the stress test in the Concert Hall scheduled for today at 10 AM PST will need to be cancelled.

But fret not! The rehearsal will be rescheduled soon, and we can’t wait to have you join us when the time is right. 💛

warm eagle Jan 19, 2025, 7:18 PM

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Known Issue Update

We are continuing to investigate the gate issue and will update as soon as we have more information.

Thank you for your patience and we are sorry for any inconvenience this may cause.

last scaffold Jan 20, 2025, 4:03 AM

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Known Issue Update

We've released a potential fix for the gate opening issue.

You should be able to open doors and gates normally in Sky.

Thank you so much for your patience. I'll be 👀 gen chat, so please share your experience so I can relay to our devs.

warm eagle Jan 22, 2025, 5:24 PM

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Known Issue Update

We are aware players may be experiencing some server instability and are investigating the issue.

We thank you for your patience and understanding.

last scaffold Jan 24, 2025, 2:55 AM

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Known Issue Update

Hello, Sky kids!

We’re aware that some of you are experiencing login issues, and we deeply apologize for the inconvenience.

Our team of devs is hard at work investigating the problem.

Thank you so much for your patience and understanding.

warm eagle Jan 27, 2025, 11:17 PM

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🔹 [RESOLVED] We are investigating an issue where some players' Daily Quests may automatically complete after obtaining them.

We thank you for your patience as we work to resolve it.

warm eagle Feb 5, 2025, 6:42 PM

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🎶 Stress Test - Duets Concert Hall 🎵

We are aware of the following bugs that may occur during the live test of the broadcasting feature:

🔹 The first performance that a player will view may appear to be playing on an invisible piano. This should correct itself with the next broadcaster.
🔹 Some players may not be able to see concert hall effects that are triggered during player emoting reactions.
🔹 The previous broadcaster may not time out properly before the next broadcaster appears causing a brief overlap in players seated at the piano.
🔹 Players that have not yet completed the second quest of the Season of Duets, may not properly see the broadcasters at the piano.
🔹 Some players may experience troubles hearing instrument audio or sustained notes.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve these before the official launch of the feature.

warm eagle Feb 10, 2025, 7:14 PM

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Known Issue Update 0.28.1

🔹 [RESOLVED] We have identified an issue that some players experienced when trying to save their newly dyed cosmetics and were unable to. Once the fix has been released, the affected players should be able to access these dyed cosmetics.

Thank you for your patience as we worked to resolve this issue. aDoubleFive

warm eagle Feb 26, 2025, 9:09 PM

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Known Issues Patch 0.28.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.28.5:

Days of Treasure

🔹 When attempting to purchase an item from the event Spirit with insufficient Event Tickets, the hint text displays an incorrect ticket icon.
🔹Hint text indicating that “all light has been collected today” is missing when players have completed collecting all the Event Tickets from the treasure chests for that day.
🔹Players performing friendship emotes while holding the shovel may notice that the emote animation doesn’t work properly.
🔹When attempting to purchase dye from the box of free spells with insufficient Event Tickets, the hint text indicating that a player does not have enough to complete the transaction is missing.

Spotlight Tech

🔹Some players may not be able to see concert hall effects that are triggered during player emoting reactions.
🔹The previous broadcaster may not time out properly before the next broadcaster appears causing a brief overlap in players seated at the piano.
🔹Players that have not yet completed the second quest of the Season of Duets, may not properly see the broadcasters at the piano.

General

🔹We are investigating account linking issues that some players may be experiencing.
🔹[PC-Steamdeck] Some players may experience flashing capes on their or friends avatars.
🔹We are investigating issues with some players who have their home set to their Nests and the Nest appearing empty when they login.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. CrillKrab

warm eagle Mar 5, 2025, 11:09 PM

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Known Issues Update 0.28.5

🔹We are investigating reports that some items are missing from players Nests.
🔹Some players may be experiencing visual errors where some props or cosmetics appear black.
🔹[Android] For some devices, when the FPS has been set to 60, some icons may not be interact-able. Changing settings to a lower FPS will allow interactions with icons.
🔹When trying to interact with the dye function while capeless, players may experience a crash.
🔹After accepting a hand hold from a friend, the non-leading player may find they are unable to use a few emotes.
🔹When being carried, the carried player's white candle may be put away instead of persisting.

We thank you for your patience as we work to resolve these issues.

warm eagle Mar 25, 2025, 9:40 PM

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Known Issues Update 0.28.6

🔹[Korea] There has been an unavoidable delay on Nintendo Switch until April 3 with the ability to purchase the The Pink Bloom Tea Set and the Purple Bloom Tea Set from the in-game shop.
🔹Some players may experience the flowers from the Days of Bloom event appearing larger or differently sized than what is intended.
🔹When reliving Spirit memories in Forgotten Ark, players may experience issues with completion as the icons may appear off screen or Spirits may be farther away than intended. To bypass this issue, players can avoid manually skipping cutscenes, and toggle off "Skip Cutscenes" before replaying these Spirit memories

We appreciate your patience while we investigate these issues.

warm eagle Apr 16, 2025, 9:16 PM

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Known Issues 0.29.0

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.29.0:

🔹 Meditation Daily Quests may not be functioning as intended. We are conducting a live test on April 20 (Pacific) so please inform us through Discord or our Facebook Group if there is an issue with a Meditation quest.

Season of the Blue Bird

🔹The Blue Bird call may return to the default call when rebooting Sky and other players may not hear the call when it is selected as the Sky kids voice.

General

🔹We are aware that players are experiencing server or connection errors. We are working to resolve these issues to create a smoother playing experience for everyone.
🔹When using controllers or mouse and keyboard, the Shared Memory publishing buttons may not appear and players may become stuck when ending the recording while in prop placement mode. Players will need to close Sky and reopen to return to normal gameplay.
🔹There is a rather large hole in the center of the Valley of Triumph Coliseum floor seen during the last quest of the Season of Dreams, and during Queendom of the Aurora concert.
🔹On some devices, when viewing the Spirits in the Constellations, the menu icon may overlap with the Spirit’s name.
🔹Some props may appear to be missing from a player's Nest due to changes made in size requirements.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove
https://thatgamecompany.helpshift.com/hc/faq/1390-known-issues-0-29-0/

Known Issues 0.29.0 — Sky: Children of the Light Help Center

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.29.0: Meditation Daily Quests may not be

warm eagle Apr 23, 2025, 11:51 PM

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Known Issues Update 0.29.0

🔹Players are unable to collect light after forginging 20 candles.
🔹The gift pass icon may appear to be partially filled.
🔹After upgrading the Nest, additional placed items may disappear after being placed or when saved.
🔹Handhold and carrying friends may be dropped when carried through transitions.
🔹Some players may have experienced spell shop progress reset in Aviary Village despite quest progression.
🔹Musical instrument UI icons became larger.
🔹The pants from Season of Duets may display abnormal dye patterns when editing and saving.
🔹On some devices, the keyboard may lock up when reporting a players chat through the chat log.
🔹An NPC spirit or appearance of a sky kid may be present in Home after completing Eden.
🔹Some players may experience a persistent red dot notification on the 🔹Winged Light meter after interacting with Season of the Blue Bird emotes.

Thank you for your patience and understanding while we work to resolve these issues. SkyBow

last scaffold Apr 24, 2025, 9:09 PM

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Known Issue

We are aware that some players are currently unable to log in to Sky.

We appreciate your patience while we investigate the issue.

Thank you.

Update:
Players should be able to access the game again.

In addition, please note that while, some players may notice some slowness when using the chat feature, they should be able to send and receive chat messages with no errors.

last scaffold Apr 28, 2025, 5:40 PM

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Known Issue

🔹Some players may be dragged by remote players' deep calls.

We appreciate your patience while we investigate the cause and work on a fix.

warm eagle May 14, 2025, 10:20 PM

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Known Issue Update 0.29.0/.1

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

warm eagle Jul 23, 2025, 7:36 PM

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Known Issues Update 0.30.0

🔹We are aware that some players are experiencing chat delays and are actively working on the situation.
🔹Game audio may disappear after tapping the Speech to Chat button.
🔹Speech to Chat may not function or be consistently available on some devices.
🔹Players may experience a crash when attempting to collect several hearts from the Return Shrine.
🔹Some players may experience falling through the map when returning to the land in the distant past.

Thank you for your patience as we work on these issues. stickerLove
https://thatgamecompany.helpshift.com/hc/faq/1403-known-issues-patch-0-30-0/

Known Issues Patch 0.30.0 — Sky: Children of the Light Help Center

[Update July 23] We are aware that some players are experiencing chat delays and are actively working on the situation. Game audio may disappear

warm eagle Jul 29, 2025, 6:31 PM

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Known Issues Update 0.30.0

🔷 [Steam Deck] When viewing the Galleries and Cinema screen, the pictures or videos may not show due to Proton compatibility. Players can change the Proton version to view the in-game content by:

Select Library
Select Sky
Select the Cog (right side of screen)
Select Properties
Select Compatibility
Check "Force the use of a specific Steam Play compatibility tool"
In the dropdown select Proton 9.0-4
- If your device does not have version 9.0-4, you will need to update Proton on your device.

Thank you for your patience and understanding.

warm eagle Aug 5, 2025, 10:26 PM

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Known Issues Update

🔹[iOS] Some players may be experiencing an issue with logging into their Sky accounts using a Facebook login.
🔹Some players may experience an animation loop during quest 3.

To avoid the looped animation, if you are caught by a guard, try not to run in the direction of a second guard as this may increase your chances of experiencing the softlock.
If you do experience the animation loop, you will need to return home and restart the quest.
🔹Our teams are investigating reports of crashes at different points during quests.

Thank you for your patience as we work to resolve these issues.

last scaffold Aug 9, 2025, 7:24 AM

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pHelloKrill Known Issues

🔹 We are aware that some players are unable to redeem Daily Quest candles from Home.

While we investigate this issue, please redeem your Daily Quest candles at Aviary Village instead.

We appreciate your understanding.

warm eagle Aug 27, 2025, 9:25 PM

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Known Issues Patch 0.30.5

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.30.5:

**Season of The Two Embers - Part 1
**
🔹Due to platform technical limitations, the Projector of Memories video playback will not on Nintendo Switch, Android 8, and Harmony OS (Huawei). Please review your inbox messages for more information.
🔹The Projector of Memories playback of the animation does not loop as intended. Placing the prop again will restart the animation playback.
🔹The Projector of Memories view mode does not function properly within Shared Memories.
🔹When Sky kids are small sized, the animation with the manatee may be misaligned.
🔹The Tender Toymaker is missing from their tent and market when free roaming through the land of the distant past.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerHug

warm eagle Sep 1, 2025, 5:45 PM

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Known Issue Update

🔹We are aware some players do not see the option to purchase the Sunlight Bonnet Bundle from the in-game shop and are investigating.

Thank you for your patience as we work to resolve this.

warm eagle Sep 2, 2025, 4:55 PM

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🔹 We are aware that some players may have experienced trouble completing Days of Sunlight quests and are investigating the issue. We plan to extend out the Days of Sunlight event thru September 22 to help players complete their experience.

Thank you for your patience as we investigate this issue.

warm eagle Sep 16, 2025, 4:24 PM

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Known Issue Update

🔹 We are aware of an issue impacting several players when turning-in Daily Quests. The team is actively investigating the cause.

Thank you for your constructive feedback and bug reports, they're a huge help to us in our investigation. stickerHug

warm eagle Sep 17, 2025, 7:14 PM

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Known Issue Update

🔹 ~~We are aware some players may be experiencing crashes when logging in or when leaving their Nest after logging in. Our team is investigating the issue.~~

UPDATE (September 17, 2:15 pm PDT):

RESOLVED

If you are experiencing a crash, please clear the cache on your device. This should return you to normal gameplay.

🍎 iOS players should try powering down, then restarting their device. If that clear cache, please try uninstalling, then reinstalling.

🤖 Android players should be able to clear their cache for Sky through
Settings->Applications->Sky->Clear Cache

steam Steam players will need to delete the contents of %appdata%\ThatGameCompany\com.tgc.sky.win\cache
You can also:

Open a command prompt with cmd.exe
Enter command cd %appdata%\ThatGameCompany\com.tgc.sky.win
Enter command rmdir /s /q cache
Run Sky

Please continue to send us bug reports if the problem persists after clearing cache. Thank you for your patience and understanding.

warm eagle Sep 29, 2025, 7:51 PM

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Known Issue Update

🔹[RESOLVED] We are investigating an issue preventing players from gifting Days of Moonlight IAPs to friends.
🔹[Nintendo Switch] In Hong Kong and Korea, the in-game display names for returning Days of Moonlight cosmetics, the Bunny Accessory, the Lantern Pack, and the Bunny Slippers, are displayed with their original names from their introductory events instead of with the new names that other platforms will have.

Thank you for your patience and understanding.

warm eagle Sep 30, 2025, 10:16 PM

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Known Issue Update

🔹 [Nintendo Switch] We are aware that new Days of Moonlight IAP are not displaying in the in-game shop.

Thank you for your patience as we investigate this issue.

last scaffold Oct 9, 2025, 3:54 AM

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🕯️Known Issue🕯️

🔹We're aware some players are having issues completing Daily Quests

We appreciate your patience while we investigate.

warm eagle Oct 9, 2025, 5:41 AM

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Known Issue Update

🔹[RESOLVED] We are aware players are not able to connect with others players and are investigating the issue.

Thank you for your patience while we work on resolving this.

warm eagle Oct 15, 2025, 7:47 PM

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Known Issues 31.0

We are aware of the following bugs and issues:

Season of Migration

🔹 [Quest 1] Players may experience a crash or misplaced spirit locations if they warp to a friend who is already in the later stages of the quest as it transitions to the next phase.
🔹 Directional markers in Quest 1 appear smaller than expected when honking.
🔹 When increasing a players’ friendship with the Jellyfish Whisperer, some players may notice erratic behavior from the surrounding jellyfish.

Days of Mischief

🔹 Edit and Copy buttons may overlap in the event Shared Spaces when a controller is connected.
🔹 In the event Shared Spaces, translation of the Puzzle Message placeable may be inconsistent.
🔹 When using the exit portal from the Mischief map, players will return to the original Home regardless of where they have set their home preference.
🔹 When editing an already saved Shared Space in the Mischief puzzle cave, older Puzzle Messages may disappear after adding a new message.

General

🔹 [Facebook] The Serendipity and Friend Finder features have been disabled as we are looking into some issues.
🔹 When viewing the Friendship Constellations, some friend stars may be overlapped by the portals button.
🔹 When entering the Golden Wasteland level, players may notice a longer than normal loading time and some players on Android may freeze when entering the level.
🔹 We’ve received your reports that some of the past seasonal quests need a little attention and are investigating for consistency. Please continue to share bug reports if you see an issue.

You can read all Known Issues in our FAQ

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. stickerLove

Known Issues - Update 31.0 — Sky: Children of the Light Help Center

We are aware of the following bugs and issues: Season of Migration [Quest 1] Players may experience a crash or misplaced spirit locations if

warm eagle Oct 16, 2025, 11:07 PM

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Known Issue Update

🔹 [RESOLVED] We are investigating an issue affecting some players on Steam, PlayStation, and Nintendo Switch who are unable to match with other players.

Thank you for your patience while we investigate.

warm eagle Oct 17, 2025, 4:09 PM

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Known Issue Resolved

🔹 The issue preventing players from matching with others was resolved and all players should be able to match per usual.

Thank you for your patience and understanding.

warm eagle Oct 27, 2025, 10:12 PM

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Known Issue Update

🔸 We are aware some players are having difficulty logging into Sky using their Facebook accounts. For affected players:

Try logging out of Facebook, then log back in using a browser. Or,
Tap the account type selection during Sky login and select Facebook. This should first log you out of Facebook, then log you back in.
🔸Some players were unable to view some Days of Mischief IAP on iOS. This will be resolved by the end of the day.
🔸We have resolved the overnight Server Error issues that prevented players from logging into Sky. We are aware some players may still be experiencing some server lag.
🔸Light fragments from burned dark plants may appear invisible to players in various maps.

Thank you for your patience and understanding. stickerLove

warm eagle Oct 28, 2025, 5:52 PM

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Known Issue Update

🔸 [RESOLVED] Some players have reported the friendship meter is not progressing after spending time with the seasonal spirits and we are investigating the issue.

Thank you for your reports and we appreciate your patience while we look into the issue.

warm eagle Oct 28, 2025, 9:18 PM

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We are aware of the following bugs and issues:

Season of Migration
🔹 Some players not performing a season quest may notice an “activity ended” hint text appears when another player in the level has abandoned completing their quest.
🔹 Due to player reports, we are investigating an issue that allowed Wing Lights in the Isle of Dawn and the Wind Paths to be collected twice resulting in the Wing Lights from the Season of Migration to be unavailable for collection.

Days of Feast
🔹 After casting the Wonderland teacup spell, players may notice the timer icon is a pink ❓ and not the teacup icon.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

warm eagle Dec 3, 2025, 11:02 PM

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Known Issues Update

🔹The Feast antlers are not displaying the colors after being dyed
🔹Season of Moomin invisible body is not displaying the effect when equipped
🔹Flight as a butterfly within the Season of Moomin quests are not working as intended
🔹[Japan] Inbox messages may be displaying as English instead of Japanese
🔹[Android] Some devices may be asking permission to save screenshots/videos without saving

Disabling and reenabling the picture permission has solved the issue on some devices [edit]
🔹Some players may experience a persistent red dot in the closets after unlocking a new cosmetic

Thank you for your patience as we work to resolve these issues.

tall cloak Dec 4, 2025, 9:04 AM

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Known Issue

🔹 We’re aware of ongoing server instability affecting connections, and our team is actively investigating the situation.

Thank you for your patience.

warm eagle Dec 5, 2025, 9:10 PM

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🕯️ Known Issue Update

🔹We're aware of recent issues players are experiencing and are constantly working to mitigate situations as soon as we see any abnormal behavior. Sky has many interacting software elements and we test every release thoroughly, but certain issues can emerge only after a live rollout.

We thank you for your patience and understanding as we continue to work on resolving these issues.

warm eagle Dec 22, 2025, 6:16 PM

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🔹 [Android] A discrepancy in the Personality Quiz Event IAP pricing was found for some regions and has been corrected.

Thank you for your understanding.

warm eagle Jan 13, 2026, 6:38 PM

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🕯️Known Issue Update

Re: Crashing issues

🔹Hotfix 32.1 has been released for Nintendo Switch.

We are still in the review process for iOS and will keep you posted when the release has been approved and sent.

Thank you for your patience.

warm eagle Jan 13, 2026, 11:04 PM

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🕯️Known Issue Update

Re: Crashing issues

🔹Hotfix 32.1 has been released for iOS.

🔹We are aware that the red and white pillow is not granting multiple cushions when purchasing from the Nest/Shared Space shop.

Thank you for your patience.

warm eagle Jan 17, 2026, 1:26 AM

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🔷 We are aware of a problem which results in the 'Server Error' message being presented to players. Our engineering team is currently addressing this issue and we will post an update as soon as the fix is released.

Thank you for your patience.

tall cloak Jan 22, 2026, 8:31 AM

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🕯️ Known Issue Update

Re: Server Error

🔹A fix has been released for the meditation quest issue. 🌤️

It may take a little time for the update to fully reflect while things refresh behind the scenes.

NOTE: If needed, deleting your old feed can help speed things up.

Thank you for your patience, as always. 🙏

proud ledge Feb 26, 2026, 11:11 PM

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Known Issues 32.5

We are aware of the following bugs and issues:

🔹[Days of Bloom] Players may experience visual bugs with the watering bucket. This should not affect its functionality.
🔹[Days of Bloom] Days of Bloom text from the Rose appears during certain Season of The Little Prince quests
🔹[Interview Stage] Interviewers on stage may appear as bald moths to players after exiting an interview
🔹[Experimental Portrait Mode] Players may experience overlapping UI
🔹[Spell Categorization] Buttons to forge dye may appear greyed out
🔹[Shared Creations] Crystals and boundary lines for Shared Spaces may not be visible in some areas
🔹[Shared Creations] Players may experience a crash when rapidly switching between creations or when deleting a creation
🔹Players may receive a server error message when tapping on certain spell nodes in the Assembly and Performance Guides’ Spirit Trees
[Edit 2/26/26: A couple Beta Known Issues were added to the list by mistake. They've been removed SkyPray ]

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

proud ledge Mar 2, 2026, 11:26 PM

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🕯️ Known Issue Update

🔹[Nintendo Switch 2] Keyboard closes when attempting to chat in undocked mode
🔹[Spirit Friendship] Spirits don't have their usual appearance when following players on an adventure
🔹[Lightmending] Certain players are reporting that they get stuck when starting a new Lightmending challenge and viewing the device shelf. If you encounter this issue, please try using the "Skip all Skippable Cutscenes" toggle as a temporary workaround.
🔹Some players have reported periodic audio distortions while playing

Thank you for your reports, and your patience as we investigate these issues.

proud ledge Mar 4, 2026, 12:08 AM

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🕯️ Known Issue Update

[March 3, 2026]
🔹 Some players have reported that the text and Favorites star in the friend constellation UI is displaying incorrectly
🔹 The avatar's arm remains posed when in handhold while holding an umbrella
🔹 Handshake level 2 displays the incorrect version of the emote

[March 4, 2026]
🔹 Equipped props sometimes unequip from avatar's back during gameplay

[Update March 15]
🔹 ~~We have noticed an issue where players are unable to properly receive Ascended Candles after completing the Eye of Eden, and where the number of permanent Winged Light may appear abnormal.~~
🔹 [Update for the above issue, March 18] We have sent an in-game message to players affected by this issue. Please check your inbox to receive your missing Ascended Candles. Thank you!

[Update March 18]
🔹 ~~We have received reports that some players are erroneously receiving the “An internet connection is required” error message when trying to play through Season content, and are working on a fix.~~
🔹 [Update for the above issue, March 20] This issue has been resolved.

[Update March 25]
🔹 We have received reports that the game is freezing for some players, and are investigating the issue.
🔹 [Update for the above issue, April 4] This issue should be addressed with Hotfix 32.9, which has been released on most platforms. Please see our patch notes page for more information.

[Update March 26]
🔹 The Season of Lightmending constellation does not appear as 100% complete after players have completed and collected all content.
🔹 Players are not able to keep their recharged Light after viewing a Shared Space. This is an unintentional bug that was introduced due to a new Shared Space feature we’re excited to share with you in the next season, and should be resolved in an upcoming patch.

[Update March 30]
cLight Some players may experience a bug that prevents them from reaching tier 4 in one or more of the Season of Lightmending spirits’ friendship trees. We’ve identified and contacted some players who were potentially affected via inbox. If you believe you’ve encountered this issue and did not receive a message, please reach out to Player Support for assistance: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/537-how-can-i-chat-with-customer-support/

Thank you for your patience as we investigate these issues.

Note [March 4]: To help make the list of Known Issues easier for everyone to view at a glance, we're trying out a new format! This post will be updated with new Known Issues as they come up, which will hopefully reduce the need to scroll and search. And as always, you can find the hub for our Known Issues on Helpshift: https://bit.ly/KnownIssues325

last scaffold Apr 5, 2026, 4:38 PM

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🕯️Known Issue🕯️

We are aware that following issues are impacting some players and are currently investigating:
🔹Server instability

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue as soon as possible.

Known Issue Update

The issue should now be resolved. If you are still experiencing issues, please restart the game.

Thank you to everyone for reporting this issue.

proud ledge Apr 9, 2026, 10:41 PM

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🕯️Known Issue🕯️

We are aware that some players are experiencing connection issues. The team is investigating now, and will get things back up and running as soon as possible. Thank you for your reports and your patience while we resolve the issue.

**Update at 3:45pm PDT: **
This issue should now be resolved. Thank you again for your reports, they helped our team to quickly address the issue stickerLove

tall cloak Apr 10, 2026, 2:02 PM

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🕯️ Known Issues 🕯️

🔹 We are aware of current server connection instability, and our team is actively investigating the issue.

Thank you for your patience while we look into this.

last scaffold Apr 10, 2026, 6:42 PM

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🕯️Known Issue🕯️

We are aware that following issues are impacting some players and are currently investigating:
🔹There's a visual error with the Days of Nature Charming Creature Pack showing the pack grants two dresses.
🔹The error is just visual, and purchasers will still collect the Nature Flowy Dress and the Nature Fins.

Thank you for your patience while we work to get this fixed.

proud ledge Apr 14, 2026, 9:31 PM

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🕯️ Known Issues Patch 33.0 🕯️

We are aware of the following bugs and issues:

🔹 [Carnival] During quests 1 and 4, some players may encounter an issue where the hint text shows the wrong number of props required to complete the quest. However, the progress circle on the side of the screen is accurate.
🔹 [Presence] When viewing other players in Presence mode, the icon for their previously used emote may appear when the player shouts.
🔹 The correct friend name may not be displayed when gifting Light to multiple friends through the constellation. This is a text bug only, the selected friend will receive the Light.
🔹 [Nature] The Charming Creature Pack UI icons have been fixed to show the correct dress and fin items. However, this change included an old name for the pack (“Beach Creature Pack”). This is a text issue only.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

[Update April 14]
🔹 [PC, iOS] Some users were unable to enter the game after the 33.0 update. This issue should now be resolved. If you are still encountering the erroneous "Tap to Update" message on Steam, please try refreshing/relogging on Steam and making sure the game is updated.

[Update April 16]
🔹There is an issue preventing the Harmony Hall music challenge from granting Light.
🔹 ❗ ➡️ [Update April 29] This issue has been fixed with Hotfix 33.2

[Update April 20]
🔹Some friend emotes may cause issues such as overlapping avatars and preventing player movement.
🔹Taking spirits on an adventure is bugged for some players: spirits may leave the journey too soon or not award friendship upon completion.
🔹 ❗ ➡️ [Update April 24] If your spirit companion leaves early, please try restarting your Sky app. This should solve the issue while we work on a more complete fix.
🔹 ❗ ➡️ For players not receiving increased friendship after successfully taking a spirit on an adventure, please rest assured we have a fix coming soon!
🔹 ❗ ➡️ [Update April 29] The issue that caused spirits to leave early when taking them on an adventure has been fixed with Hotfix 33.2

[Update April 21]
🔹Players who never completed Sky’s tutorial content may encounter a softlock that prevents them from participating in the new Season. If you’re affected by this issue, please try completing the game’s starting tutorial with Hopeful Steward, or contact Player Support through the game’s gear menu for assistance.
🔹 ❗ ➡️ [Update April 29] This issue has been fixed with Hotfix 33.2

[Update April 30]
🔹Some players have experienced issues with burning dark plants, or dark plants appearing to desync between players.
🔹We’ve received reports that the turtle in Sanctuary is sometimes getting stuck underwater instead of taking their usual route, and that the plants and clams are not working correctly.

[Update May 1]
🔹There was an issue with the Red Shard event, which has been resolved.

[Update May 6]
🔹For a short period today, some players reported missing unlocked items in their inventories, as well as seeing the new player intro when logging in. This issue has been resolved, and game accounts are back to normal.

[Update May 8]
🔹[Treasure Guide] Some Event Currency purchases may incorrectly display the regular candle icon on the confirmation screen when unlocking certain blessings or props. However, the correct Event Currency amount will still be deducted.
This is a display issue only and does not affect the actual currency used for the purchase.

[Update May 12]
🔹 Some players recently experienced a Server Error message when attempting to make a purchase. This issue has been fixed.

[Update May 14th]
🔹 We are aware of the issue causing the Valley of Triumph portal to disappear in Aviary Village and Home, and we are currently investigating it.

torn skiff Oct 2, 2019, 1:43 AM

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Hi all! Thanks to your great feedback and detailed bug reports, we want to start posting known issues and, if applicable, workarounds for bugs that have been brought to our attention. We will flag if the issues specifically pertain to Live, Beta, iOS, or Android. Please continue submitting bug reports as you have been.

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Hidden Forest temple and Valley of Triumph gate bugs are proving more difficult to fix than anticipated.Here is a workaround until we can provide a permanent fix: Using the Sit emote in the spots pictured below will activate the cutscene granting you passage into the next area.

📎 RainSunsetWorkaround_2.png

torn skiff Oct 9, 2019, 9:27 PM

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[LIVE] We're currently investigating the Valley spirit not appearing for the daily quest, but do not have an ETA on a fix at this time.

There are some workarounds posted by community members in #seasons-events-chat but the success rates are inconsistent or require multiple attempts.

torn skiff Oct 15, 2019, 8:21 PM

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[LIVE] We experienced a short server outage around noon PST (UTC-8) that lasted approximately 10 minutes.

If you are experiencing any persistent issues, please restart the App

torn skiff Oct 23, 2019, 11:30 PM

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[LIVE] A similar bug impacting the Hero Stance for the daily quest in Valley of Triumph is causing issues with collecting that emote for the first time. There are also a small number of reports of other emotes being bugged in a similar fashion.

This should be fixed in the next patch update. We appreciate your patience in the mean time.

The current workaround is to warp to Home and return to the zone until you get a fresh instance where the Spirit Quest has not been completed. This may take multiple attempts to achieve.

torn skiff Oct 24, 2019, 9:30 PM

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[LIVE] We're investigating the daily quest to meditate by the Valley's ice rink not working properly. The white circle prompting players to sit is not appearing as intended.

The current workaround is to warp Home and return to the zone. Upon reentry, the meditation circle should appear.

torn skiff Nov 19, 2019, 1:09 AM

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[LIVE] We're aware of the 2-seasonal-spirit Constellation Gate issue preventing players from entering the new area in Valley of Triumph to collect Seasonal Light and working on a fix.

The current workaround is to enter through the exit area, located higher up on the wall as depicted in the following image.

[Update] This is fixed in 0.7.1. Only ONE spirit is needed to gain passage. You will need to update your game to the latest version for this to take effect.

📎 IMG_2148.jpg

torn skiff Nov 25, 2019, 12:13 AM

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[LIVE] We are aware that a Winged Light in Hidden Forest has become blocked off as well as the opacity issues with message candles that have appeared in Patch 0.7.1.

These issues will be addressed in a future update.

Thank you to everyone who submitted bug reports to bring these issues to our attention. HighFive

torn skiff Nov 25, 2019, 7:41 PM

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[LIVE] There is a messaging error in the Seasonal Constellation. If you tap on the uncollected star, it incorrectly directs you to Hidden Forest for this week's Seasonal Spirit.

This week's Seasonal Spirit is in Isle of Dawn. We are working on a fix to ensure this does not occur for future Spirits.

Thank you all for your reports of this issue. Pray

placid hull Nov 27, 2019, 1:06 AM

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[LIVE] We have seen some reports of a visual bug with the double Hearts received in this week's Days of Giving event.

To confirm, double Hearts should apply to both Hearts sent via constellation and in-person gifts. It may show that you received only one Heart, but if you tap on the corner the counter should then show the second Heart.

Thank you to everyone who helped us by reporting this issue! SkyBow

torn skiff Dec 2, 2019, 7:56 PM

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[BETA] We are aware the Quest NPC/Grandma is spawning in a place where she cannot be reached, we are working on a fix in the next build.

placid hull Dec 10, 2019, 8:21 PM

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[LIVE] We are aware there is a bug causing a few spirits that shouldn't be available yet to appear, including one in Prairie that causes crashes. The team is looking into a fix to remove these spirits, but everyone will be able to get these spirits normally at a later point. We apologize for the confusion and any inconvenience the bug caused for our players.

torn skiff Dec 10, 2019, 9:10 PM

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[LIVE] The previously mentioned spirits have now been disabled.

torn skiff Dec 12, 2019, 10:35 PM

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[BETA] We experienced a brief outage on the Beta servers today around 14:30 PST (UTC-8) that should now be resolved.

placid hull Jan 13, 2020, 8:31 PM

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[LIVE] We are experiencing server instability that may impact matchmaking and your ability to chat with other players. We thank you for your patience while the team looks into the cause, and will update as soon as we know more.

placid hull Jan 13, 2020, 9:37 PM

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[LIVE] All server issues should now be fixed. Thank you for bearing with us!

torn skiff Jan 24, 2020, 8:28 PM

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[LIVE] We are aware of a number of issues going on this morning regarding In-App Purchases and connection issues. The Gratitude Fur Cape Pack and the individual Gift Adventure Pass items are not showing up in the Shop. The iOS App Store experienced a service disruption this morning and is still processing purchases made during that time, once Apple catches up, you should be able to log into the game. We will update you all when these issues are resolved or if anything changes. Thank you all for your patience! TGCBlueHeart

torn skiff Jan 25, 2020, 1:33 AM

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[LIVE] The Gratitude Fur Cape Pack and the Gift Adventure Pass should now be available in the Shop. You may need to restart your game for this change to take effect.

Please note that if you own any items from the Gratitude Fur Cape Pack, this item will not appear in the Shop in order to prevent players from purchasing items they already own

torn skiff Jan 27, 2020, 7:40 PM

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[LIVE] Multiple players have been impacted by an issue that has caused some seasonal content to disappear or get converted into other content.

If any of the following things have happened to you since the release of the latest update (0.8.0), you may have been affected by these issues:

-My Season of Rhythm candles have been converted into Regular Candles.
-My Seasonal quests only rewarded me with Regular Candles.
-I purchased Seasonal content and it never appeared, but I was still charged.

The team is aware of these issues and are working on resolving them. Any content lost due to these issues will be restored to the player. The community team will notify the community when this has been done so everyone can check on the status of their content.

Thank you for your patience and understanding.

placid hull Jan 29, 2020, 1:13 AM

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[LIVE] This issue is now resolved and affected players should have their Seasonal content restored. Thank you for your patience while the team looked into a solution! 🙏

placid hull Jan 30, 2020, 3:11 AM

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[LIVE] We have been receiving reports that the fan-favorite OOB area dubbed “Rainbow Bridge” has been accidentally patched. Due to our past promises to maintain this special place on previous livestreams, the team is looking into this issue to revert our mistake and will let the community know when this area has returned to Sky.

Thank you to everyone who helped us by reporting this issue! SkyBow

placid hull Feb 12, 2020, 9:05 PM

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[LIVE] We're receiving reports that the Days of Love swing set is not appearing in the in-game store yet, although the 4 free swing spells are still working. Thank you all for your patience while we work on a solution.

placid hull Feb 12, 2020, 9:29 PM

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[LIVE] We have resolved the issue with the Days of Love swing set not appearing in the shop. However, it may still take 12 hours for the item to populate fully to everyone around the world. We apologize for any inconvenience this has caused our players.

placid hull Feb 13, 2020, 12:41 AM

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[LIVE] The issue with the Days of Love Pack swing not appearing in the shop is more complicated than we thought and is still persisting, so the team is still looking into it. This may take a day or more to fix, and may require a hotfix patch update to resolve. We appreciate everyone's patience and understanding, and hope to get things on track as soon as possible.

torn skiff Feb 14, 2020, 9:36 PM

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[LIVE] Please be advised the current in-game Message of the Day (MOTD) is incorrectly announcing a bonus candle event. This message is from the Days of Feast event. There are no bonus seasonal candles to be collected.

We sincerely apologize for the confusion and are working on getting the message fixed.

torn skiff Feb 14, 2020, 10:51 PM

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[LIVE] It has come to our attention some players are seeing the wrong Traveling Spirit in Home. This is due to players being on a previous build.

Please head to the App Store/Google Play to ensure you are playing on the most recent version of the game. We will likely be forcing an update later on today for those who may not see this notice.

Thank you all for alerting us to this issue and helping identify the cause. SkyBow

placid hull Feb 27, 2020, 2:55 AM

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[LIVE] We're aware there is a bug preventing players from reliving spirit memories for the seasonal quest objectives. We're looking into a solution, including compensation for the inconvenience caused to our players, and will update this thread when compensation has occurred.

Thank you for your patience! SkyBow

torn skiff Feb 29, 2020, 4:14 AM

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[UPDATE] We have awarded all players with five Seasonal Candles as a token of appreciation while we work to resolve the issues with reliving spirit memories described above. These candles are automatically applied to your Seasonal Candle balance. Thank you for your patience.

placid hull Mar 2, 2020, 8:31 PM

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[UPDATE - LIVE] Due to the continued issue with reliving spirit memories, we have temporarily removed this quest from the daily rotation while we look into a hotfix for this bug. If you successfully completed today's spirit memory quest before the daily quest swap, you should be able to still do the updated quest with your friends.

Please note that there is no need to report this issue to Customer Support at the time, as it's a widespread issue affecting all players.

We will continue to share updates as we have them, so please stay tuned to our Discord or social media updates on this issue. Thank you for bearing with us!

torn skiff Mar 2, 2020, 11:19 PM

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[UPDATE- LIVE] The hotfix to replace the broken daily quest should be rolled out to everyone now. You may need to restart the game to take full effect. You will need to talk to the Questgiver in Home to pick up the replacement quest before being able to complete it.

torn skiff Mar 10, 2020, 9:45 PM

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[LIVE] We aware of an issue with the latest Patch (0.8.4 build 146956) Where some iPad players are unable to progress past the Play button when starting the game.

We have identified a fix for this, but will need a little time to get the fix deployed. We will update this post with additional details once we have more information.

SkyHighFive Thank you to everyone who submitted bug reports about this issue, it helped us tremendously in identifying a solution. Your reports truly make a difference. aHighFive

torn skiff Mar 10, 2020, 10:48 PM

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[UPDATE - LIVE] A fix for the above issue has been deployed, impacted players may need to restart Sky TWICE for it to take effect.

Thank you for your patience while we resolved this issue!

torn skiff Mar 25, 2020, 6:04 AM

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[LIVE] [BETA] We are aware the servers were experiencing stability issues today (24 March 2020) between 10 and 11pm PTD (UTC-7). The issue should now be resolved. If you are still experiencing issues, please restart the game.

Thank you to everyone for reporting this issue. SkyHighFive

torn skiff Mar 26, 2020, 7:57 AM

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[LIVE] We are aware that the following issues are occurring with the March 26 Traveling Spirit (Don't Go Expression):

-Traveling Spirit is offering a Season Heart instead of a regular Heart
-Some players who participated in the Season of Belonging may experience the Heart appearing as already unlocked
-The first Blessing in the friendship tree is showing as already unlocked
-Traveling Spirit and Seasonal Spirit are activating at the same time sometimes cause one or both spirits to despawn

We will post updates in this channel as this issue is investigated and resolved.

torn skiff Mar 27, 2020, 3:19 AM

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[UPDATE - LIVE] We are still investigating issues with the Traveling Spirit. The following fix has been applied:

Seasonal Heart has been changed to a regular heart. You may need to restart the game to take effect. Those who obtained a Seasonal Heart from the Traveling Spirit can apply it toward current seasonal items, any leftover Seasonal Hearts will be converted to regular hearts at the end of the Season.

The remaining issues are working as intended:

-Some players who participated in the Season of Belonging may experience the Heart appearing as already unlocked
-The first Blessing in the friendship tree is showing as already unlocked

We are continuing to work on a solution and will update when we have additional information or solutions.

torn skiff Mar 30, 2020, 8:59 AM

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[LIVE] We are aware the large red candle clusters are missing from Vault of Knowledge on March 30th. We will update this post when additional information is available.

We apologize for the inconvenience this may cause until a fix is identified and applied.

[UPDATE] We were not able to fix this bug for March 30th, but the large candle clusters will be back on their regular schedule on the 31st.

torn skiff Apr 10, 2020, 5:56 PM

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[LIVE]
Network Errors on April 10th
We experienced a server outage that lasted approximately an hour at 8:15am PDT. This is now resolved.

Missing Spirits
Some players have reported that they are unable to see the Traveling or Daily Spirit quest giver in the Home space.

Level Crashes
Some players have reported that their game crashes while playing through the Hidden Forest, Golden Wasteland, and Eye of Eden.

The team is aware and investigating these issues and hope to provide solutions as soon as possible. It may require an update to solve some or all of these issues, so please be patient and keep an eye on this post for updates.

[UPDATE]
We are still working on resolving the crash issues some Android players are experiencing in various levels.

The case of missing spirits is still being investigated and a solution for those who missed the Crab Call spirit is being worked on. The bug causing this issue, however, should be resolved for any spirits going forward.

torn skiff Apr 13, 2020, 10:30 PM

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[LIVE]
We are aware a number of players who used resize potions since Patch 0.9.0 are impacted by a bug where their new permanent height is not updated after logging out of the game. We are still investigating what is causing this bug and identifying a solution and whether the fix will require a new patch. We will update this post with any additional information as it becomes available.

torn skiff Apr 16, 2020, 1:49 AM

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[Update - LIVE] Resize Potion Bug

The bug causing this issue is now fixed.

Any players impacted by this bug have been identified and compensated with 3 resize potions. The 3 potions have already been automatically applied to impacted players' inventory, no further action is needed. You may need to restart the game for your totals to update. There is no need to open additional CS tickets regarding this issue.

dire steeple Apr 17, 2020, 8:04 PM

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[Live]
Current wait times for a Customer Support ticket is longer than usual at around 5-7 days. We appreciate your patience and promise we're doing our best to catch up. If you do send in a ticket please try using the in-game Support feature and explore our help articles. You can also look through this Discord channel and see if your fellow community members may know the answer you're looking for

torn skiff Apr 17, 2020, 10:34 PM

#

[Update - LIVE]

Missing Spirits
If the Traveling Spirit or the Daily Quest Spirit are missing and you have progressed through Valley of Triumph, please use the Resume Checkpoint shrine in Home followed by using a Return Home meditation shrine (not the return home button in the main menu or expression menu) located near the beginning of each zone should resolve this bug for most impacted players.

We are still working on a solution for those who missed last week's Traveling Spirit.

Thank you for your patience while we work on this issue.

torn skiff Apr 20, 2020, 7:52 AM

#

[LIVE]

We are aware of two issues impacting Gift Passes for Season of Enchantment:

-Players are prevented from giving the Gift Pass for Season of Enchantment to their friend.
-The Gift Pass awarded the pendant for Season of Rhythm by mistake.

This issue is now fixed and should no longer occur.** We are still working on getting the correct pendants given to impacted players.** We will continue to post updates with any additional information as it becomes available.

We apologize for the inconvenience this may have caused and appreciate your patience while we work to resolve it.

[Update - LIVE]
Those who received the Rhythm pendant by mistake have now been given the correct Enchantment pendant. You may need to restart the game for this to take effect.

sharp tiger Apr 22, 2020, 1:56 AM

#

[Live]

We wanted to let everyone know that we are aware of how long it is taking to get a response from our customer support team, and we apologize for the trouble.

In preparation for the Android global lunch, we have hired additional agents but the reception has been even greater than anticipated. With the global launch and the new season we still have a lot of catching up to do.

We are still working on expanding our personnel and improving our workflows to address this rapid growth. We really appreciate everyone's patience, and I will drop by a few discord channels to see if I can answer any questions about customer support.

dire steeple Apr 22, 2020, 11:17 PM

#

[Live]

We ran a fix for abnormal/unintended heights for tall and short characters. All impacted players should have their characters be at the intended height.
https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=known-issues&f=changes-to-unintended-heights
We are aware of players being unable to warp to their friends between Android and iOS, a fix for this will be applied in the next patch. It is possible you can still matchmake with them when you launch Sky.
https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&s=known-issues&f=unable-to-warp-to-friends---version-mismatch-error

torn skiff Apr 23, 2020, 10:02 PM

#

[Update - LIVE]

Thanks to your reports, we discovered that we made a mistake and incorrect values were applied to this fix bringing many small heights up to the default range. This was not our intent and we sincerely apologize for the harm this has caused many players. We are actively working on reverting all size changes and compensating impacted players. We are grateful for your patience while we fix our mistake.

The fix we applied were the first steps to address cases where players have tampered with game files to change their height outside of size ranges that are generated through normal means—upon creation of a new account or through the use of Resize Potions. This fix was also applied to certain players who were impacted by the Chibi Mask bug that occurred in Patch 0.6.0 (Season of Lightseekers) but were not included in the original bug fix, as their heights also fell outside of the intended achievable range.

We will continue to post updates on the restoration process and details of the compensation as the final details are being settled. Thank you for your patience as we work to make things right.

torn skiff Apr 24, 2020, 8:42 PM

#

[Update - LIVE]

We have reverted the height change to the approximately 46,000 players impacted by our error. In addition to reverting the size change, we have refunded any resize potions used during the time when the height change occurred and when the change was reverted by players who were impacted by our error. We have also compensated these players with 10 seasonal candles.

The candles and resize potions will be automatically added to your inventory. You will need to restart the game for these changes to go into effect.

We sincerely apologize for this error and the damage it has caused the Sky community and are grateful for your patience while we worked to correct this mistake.

dire steeple Apr 29, 2020, 8:40 PM

#

[Live]

We are still experiencing high wait times and working our hardest to answer as fast as we can - current ETA is about 4-6 days. As a friendly reminder, always try using the in-game Support feature first as it helps us verify some details on your account faster.

We apologize for the wait, and appreciate your patience and thoughtfulness when asking your fellow community members and Discord for aid.

torn skiff Apr 30, 2020, 8:37 AM

#

[LIVE]

~~We are aware the large red candle clusters are missing in Vault of Knowledge for April 30th. We will update this post when additional information is available.~~

We apologize for the inconvenience this may cause until a fix is identified and applied.

[Update - LIVE]

The candles should now appear correctly. You may need to restart the game for the fix to take effect.

Thank you for your patience while we resolved this issue SkyBow

torn skiff May 6, 2020, 11:20 PM

#

[LIVE]

~~We are aware Sky is currently crashing for iOS users. ~~

[Update]

This issue is now resolved.

We apologize for the inconvenience this may have caused players during the outage and appreciate your patience while we worked to resolve this issue.

torn skiff May 8, 2020, 6:44 PM

#

[LIVE- Update]

Some Android players have reported that their game crashes while playing through Hidden Forest, Golden Wasteland, and Eye of Eden.```

We want to acknowledge that we were unable to identify a fix before the cutoff for the upcoming 0.9.2 patch. We are still working on this issue, but it is proving to be a trickier fix than we originally anticipated. 

We apologize for the inconvenience this is causing impacted players and appreciate your patience as we continue to work on a solution.

dire steeple May 14, 2020, 7:48 PM

#

[Live]

We continue to experience high wait times in Support due to ongoing challenges with COVID and the catch-up with Android. Current wait times is about 7 days depending on language and please continue to ask your fellow community members here on Discord for aid first.

We truly appreciate your patience and the kind words we've been receiving to hang in there in the tickets - it does not go unnoticed!

torn skiff May 18, 2020, 7:49 PM

#

[LIVE]

We are aware the double heart event was not functioning correctly between 12:00 and 12:45pm PDT(UTC-7) and actively investigating the situation. Will update this post once additional details are available.

[Update 12:45pm PDT(UTC-7)]

Double heart event is now active. We are still investigating what caused this issue.

Thank you for your patience while we look into this issue.

[Update - 13:45pm PDT(UTC-7)]

To compensate for this error, we will be extending the double heart event an additional 24 hours. The new end time is 12 noon PDT(UTC-7) May 26th (was 12 noon PDT(UTC-7) May 25th).

torn skiff May 19, 2020, 5:42 AM

#

[LIVE]

Thanks to the community's reports, we are aware of a number of bugs introduced in May 14th 0.9.2 Patch and are actively working on a hotfix in the near future to address them. These issues include, but are not limited to the following:

-Multiple issues involving the white poppy flower accessory from the Healing Pack impacting props' appearance and functionality.
+equipping a phantom lithophone/xylophone on top of any other equipped prop.
+accessory is unequipped when headphones appear on iOS.
+When the poppy is equipped, other props are not correctly displayed on players' backs.
+When equipped with certain hair and hats, the poppy is hidden or appears detached from the head completely.
-Texture of the ice at the Valley of Triumph ice rink appearing sandy or ashy.
-A blessing on the Sneak stance Spirit's friendship tree incorrectly requiring the Adventure Pass to unlock.
-Saved screenshots have a pixellated line across the image.
-Performance optimizations causing overheating on some devices.
-Players being sent out of bounds when trying to play through the Hidden Forest temple cutscene.
-Some confirmation text popups are missing the confirmation checkmark in some languages and are only displaying the cancel icon.

We apologize for the inconvenience these issues may cause until a fix can be applied. Thank you for your continued patience.

torn skiff May 19, 2020, 10:39 PM

#

[LIVE]

~~We are aware there is a major graphics issue with the 0.9.4 patch that just went out.** PLEASE DO NOT UPDATE YOUR GAME AT THIS TIME.**
~~
We're working to sort out what is causing this issue and will communicate details as they present themselves.

[Update]

This issue appears to only be impacting Android devices. We still recommend that you DO NOT UPDATE YOUR GAME AT THIS TIME. The team is still working on a solution and will continue to post updates as more information becomes available. (Please note this is a separate bug than the pixellated line that is occurring in saved screenshots.)

Thank you for you patience while we work to resolve this issue.

torn skiff May 20, 2020, 5:45 AM

#

[Update - LIVE]

A new hot fix 0.9.4 (build 149650) will be rolling out on Android shortly to address the major graphical error introduced in 0.9.4 (149601)

It is safe for iOS users to update to 0.9.4 (149601)

Please note the build mismatch between iOS and and Android should not impact the ability to warp to friends on different platforms.

SkyGoTeam Thank you to all the players who helped test this fix and reported in with your device information, it helped us identify a solution faster.

stickerHeart Thank you all for your patience while we worked to fix this issue.

dire steeple May 20, 2020, 10:55 PM

#

[Live]

We are still experiencing a high volume in Support with an average wait time of about 5 days depending on language. We made some great progress and working as hard as we can to catch up.

As a friendly reminder, first please be kind and generous to the community and your fellow shepherds here. Anyone on Discord does not have the tools to immediately answer Support tickets - this is for the safety and privacy of your account and our tools. Also, please refrain from making duplicate tickets or "bumping" your response as it will bloat our volume and cause an even longer wait time. Having colorful language and spamming the system will not make it faster.

Thank-you all for the patience as work to bring a better Support experience for you.

torn skiff May 28, 2020, 8:37 AM

#

[LIVE]

It has come to our attention some players are seeing the wrong Traveling Spirit in Home. This is due to players being on a previous build.

Please head to the App Store/Google Play to ensure you are playing on the most recent version of the game.

Thank you all for alerting us to this issue and helping identify the cause.

dire steeple May 28, 2020, 10:04 PM

#

[Live]

We have received a larger influx of Support contacts recently due to some recent incidents causing our wait time to be around 6 days depending on language. We sincerely apologize for the delay and working our hardest to deliver a better experience for you.

Appreciate everyone responding warmly to the last CS-time update and showing your kindness to the Shepherds, your fellow players, and our Support team - it was not unnoticed. We will get through this together.

torn skiff Jun 2, 2020, 7:54 PM

#

[LIVE]

Apologies for the late notification on the following known issue:

We are aware of an issue introduced in the May 19th 0.9.4 patch causing messages from other players are currently not displaying at Meditation and Gratitude Shrines. We hope to have this issue resolved in a future update.

We apologize for the inconvenience this may cause and appreciate your patience as we work to resolve this issue.

dire steeple Jun 5, 2020, 4:12 PM

#

[Live]

~~We're currently investigating an issue with In-Game Chat not being responsive/lagging for players.

We sincerely apologize for the inconvenience while we're looking to restore services ASAP and appreciate your patience!~~

Chat services should be restored but may require a restart. Thank-you all for your patience as we looked into solving the matter!

dire steeple Jun 8, 2020, 9:14 PM

#

[Live]

Due to some recent outages and backend issues, our current CS wait time is about 8 days. We know the wait is not ideal, and we're working our hardest to get it down.

As a friendly reminder, everyone on this server like our Shepherds and fellow community members want to help - however no one here has the Support tools to investigate. This is for your own safety and privacy, and we vanguard that trust.

Appreciate your patience everyone and all the support you give to us and everyone on this server.

torn skiff Jun 9, 2020, 8:06 AM

#

[LIVE]

We are aware the Daily Quest to collect the Orange Light in Hidden Forest is appearing before a different version of this quest to restore the Forgotten Ark in Golden Wasteland which is still scheduled to become available on June 11th (see https://bit.ly/EnchantmentQuestDelay). You can complete and turn this quest in to the Questgiver Spirit in Home.

You will need to pick up and complete this quest a second time from the Questgiver Spirit in Forgotten Ark on June 11th to complete the restoration of the Forgotten Ark.

We apologize for the confusion caused by this scheduling error. Thank you for your patience.

torn skiff Jun 11, 2020, 8:21 AM

#

[LIVE]

This issue should now be resolved

We are aware players are experiencing delays logging in and staying connected to Sky. We are actively investigating the cause of the instability. We will continue to update this post as more information becomes available.

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue as soon as possible.

dire steeple Jun 12, 2020, 10:48 PM

#

[Live]

Current CS wait time is about 6 days as we slowly make progress with the backlog. As always a great first-stop for general questions can always be here in this Discord channel with your fellow community members.

We want to give everyone our sincere thanks and appreciation as we work through this together. Your continued support and passion helps keep the motivation strong.

torn skiff Jun 13, 2020, 12:32 AM

#

[LIVE]

We are aware of the following issues and working on having them addressed in an upcoming hotfix:

-Gift Passes are unable to be given to friends despite meeting the gifting criteria.
-Some previously unlocked Blessings (spells) in the non-seasonal spirit constellations are appearing as unobtained.
-Past Seasonal emotes appearing in the Expression Menu.
-Ongoing overheating issues on numerous devices.
-Red dot notification badge does not go away on Daily Questgiver or Ultimate Gift flag on Seasonal Constellation.
+Please note the cinematic when turning in the Forgotten Ark quest for the Orange Light is the final cinematic for the end of the season. Normally this is only available if you have 100% completion for seasonal content (requiring the Adventure Pass) but due to the non-seasonal nature of the colored light quests, this cinematic will be viewable by all players who fully restore the Forgotten Ark.

We have fixes for most of these issues in an upcoming Patch in the very near future. Thank you for your patience while we ensure the upcoming patch is stable before releasing to Live servers.

dire steeple Jun 18, 2020, 9:20 PM

#

[Live]
Current CS wait time is about 6 days due to certain new issues taking a longer investigation to completely resolve.

As a general note, it's been noticed that some are classifying their Support tickets a certain way to try getting ahead of the line. Please refrain from doing this as this only slows down the process for everyone including your fellow players, and will not work.

As always we're looking to reach all of your Support contacts ASAP and appreciate your patience. Thank-you.

dire steeple Jun 22, 2020, 7:49 AM

#

[Live]
We are currently investigating a server outage that has led to unintended behavior such as the Adventure Pass pre-order not appearing.

We are actively monitoring the situation and apologize for the inconvenience while we work to resolve this ASAP - we appreciate your patience.

Update:

Daily quests should now be active. You may need to restart your game for them to appear after talking to the Questgiver in Home
The double Treasure Candle event should now be active. You may need to restart your game for the updates to take effect

torn skiff Jun 22, 2020, 6:08 PM

#

[LIVE]

~~We are aware the second set of Treasure Candles are not properly awarding Light when collected and are investigating the cause and a fix.~~

This issue should be resolved as of 15:30 PDT

torn skiff Jun 22, 2020, 7:16 PM

#

[LIVE]

Clarification on Adventure Pass Pre-order issue:

-Players who purchased the Season of Enchantment Adventure Pass are unable to purchase the Season of Sanctuary pre-order.
-Players who did not purchase the Enchantment Adventure Pass, are able to purchase the Sanctuary pre-order but it is granting the Enchantment Pendant and the seasonal candles show the Enchantment icon instead of the sanctuary icon. We will fix this in the next patch. Your pre-order will be correctly applied to your account for Season of Sanctuary.

torn skiff Jun 22, 2020, 10:36 PM

#

[LIVE - Update]

Season of Sanctuary Pre-order

-We have temporarily disabled the Season of Sanctuary pre-order.
-Those who were able to purchase the pre-order will receive the correct Sanctuary pendant and Sanctuary seasonal candles when the fix has been applied. It is a visual bug that these items are still labelled for Season of Enchantment.
-We will reenable the Pre-order in a future patch once we have implemented a fix.
-The pre-order will return before Season of Sanctuary begins so those who wish to take advantage of the pre-order bonus will still be able to do so.

torn skiff Jun 23, 2020, 1:21 AM

#

[LIVE - Update]

All Treasure candles should now be correctly giving Light when collected as of 15:30 PDT.

Thank you for your patience while we resolved this issue.

dire steeple Jun 25, 2020, 8:55 PM

#

[Live]

Current wait time for CS tickets is about 6 days as the team is addressing a lot of the recent emergent issues. As always, we're actively working and looking into different resources. The CS team appreciates the kind words and thanks the community has given in the tickets to keep the spirits strong.

We know there's been some recent events with Sky that has not always delivered the experience we're hoping to give you all. We thank you for your involvement, patience, and understanding as we work together to sort things out.

dire steeple Jul 2, 2020, 6:47 PM

#

**[Live] **

Current wait time for CS related tickets is about 6 days as there's been a recent uptick of general and beta related questions. As a friendly reminder Discord is a great first stop for a lot of gameplay and beta questions - this community is great at knowledge sharing and giving clever tips!

With the upcoming US holiday weekend we also want to mention that we may not be as immediately responsive. Know that we'll still attend to matters ASAP, and appreciate your ongoing patience and support.

dire steeple Jul 7, 2020, 12:20 AM

#

**[Live]
**
There is currently a visual error for the Adventure Pass Pre-order mentioning 'Pendant of Enchantment'. Preordering will grant the proper Adventure Pass/Pendant for Season of Sanctuary.

We apologize for the confusion and appreciate your contribution in helping us to quickly identify the issue.

dire steeple Jul 8, 2020, 4:06 PM

#

**[Live] **

~~We're currently investigating server related issues which may cause login, chat, and download problems. We sincerely apologize for the troubles and appreciate your patience.~~

We have fixed the server related issues today and will continue to evaluate throughout the day. Thankyou for your ongoing patience.

proud ledge Jul 9, 2020, 9:43 PM

#

[Discord]

Hello everyone!
It looks like modmail (ThatHelpBot) was experiencing a huge bug across Discord that prevented new messages from being delivered to the servers that use the bot.

If you recently sent a DM to ThatHelpBot and did not receive a response,** please resend your message** and we will help you as soon as possible.

dire steeple Jul 11, 2020, 12:00 AM

#

[Live]

Current wait time for CS tickets is about 5 days, there have been a lot of general questions and with the Netease CN launch associated with it. Please continue to leverage resources like here at Discord especially as the new season looms!

As always continue to support one another and we appreciate your patience and kind words in CS. Thank-you!

torn skiff Jul 17, 2020, 4:16 AM

#

[Live]

SeasonSanctuary It has come to our attention that many players who purchased the Season of Sanctuary Adventure Pass pre-order experienced their 30 bonus candles incorrectly converting to regular candles.

🕯️ The team is working on a fix to give back the missing seasonal candles and hope to have this fix applied by the **end of Friday July 24th Pacific time. ** There is no need to open a CS ticket, the fix will be applied automatically to the impacted players.

SkyPray As a token of apology for the inconvenience this may have caused before we discovered this issue, players will be able to keep the converted 30 regular candles.

stickerHeart We appreciate your patience while we work to restore the missing candles.

[Update - July 23]

This issue has been resolved, all impacted players' Adventure Pass Pre-order Seasonal Candles have been restored.

Thank you for your patience while we worked to resolve this issue.

torn skiff Jul 17, 2020, 7:19 AM

#

[Thatskyshop]

Hi all,

As you've likely seen we're experiencing some issues with the merch shop right now and are actively working with the merch team to get the site up and running. Please avoid opening multiple tabs or hitting refresh on the site as that may only increase the traffic to the page. There is no need to stay up late to camp out for merch.

Rest assured, no one will miss out. We've planned inventory in such a way that site traffic and time zones will not negatively impact your ability to select the items of your choice.

Thank you all SO MUCH for your continued support and enthusiasm for all things SkyLogo !

dire steeple Jul 17, 2020, 7:27 PM

#

[Live]

Current wait time for CS is about 4 days with recent influx of contacts about the excitement of the new season and some pre-ordering issues. We recognize that the recent AP Preorders has not always been to the quality we hope to deliver, and promise we are giving it our best effort to make things right.

As always we appreciate your kindness and participation with us when Sky reaches new milestones like ThatSkyShop! We look forward to always help you in CS, thank you!

proud ledge Jul 21, 2020, 1:03 AM

#

[Android]

There is a known issue with Google Play sometimes showing a "Device is not Compatible" error on devices that are compatible, especially after a game updates. Please give the following steps a try:

-Force close all applications.
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat the above steps for Google Play Games and Google Play Services.
-Completely power down your device (do not hit the Restart button).
-Launch Google Play Store and try reinstalling/updating Sky.
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.

We're still waiting to hear back from Google as to why this is happening for some devices; we have made no changes to compatible devices.

#

[iOS]

There is a known iOS bug that has caused issues with various games, and can cause Sky players to get stuck on the loading screen when they open their Sky app. If you encounter this, please try the following steps:

Close all of your apps.
Put your device on airplane mode.
Turn your device completely off.
Turn your device back on.
When the device has powered back on, navigate to the Settings app and scroll down to the Game Center menu option.
Sign out of Game Center.
Turn off Airplane mode and then turn on your Wi-Fi.
Log back into Game Center.

proud ledge Jul 21, 2020, 1:03 AM

#

proud ledge **[Android]** There is a known issue with Google Play sometimes showing a "Devi...

dire steeple Jul 24, 2020, 8:48 PM

#

[Live]

Current wait time for a CS ticket is approximately 3 days as we continue to make progress. We've been noticing an increase of players sending in multiple tickets regarding their same issue, or asking specfics about another player's account. First, we kindly ask all to please refrain for bloating the backlog, sending in multiple tickets can cause confusion. Second, we always appreciate everyone looking out for one another, but please know there are privacy/security concerns that prevent us from sharing details or modifying a friend's account - we appreciate your understanding.

As always we hope to continue to deliver a better experience for you, and your kind words through Discord has been shared throughout the CS team. Thank-you all!

torn skiff Jul 26, 2020, 10:22 PM

#

[Discord]

Hello everyone!

~~Unfortunately, our beloved bot @late mango is currently down preventing a number of functions and services across the server from working.

Until the bot is back online, the following features are on hold:
New members cannot click the 🕯️ to unlock the server
! commands (such as ! er and ! ts)
ALL bug reporting
ALL feedback channels

We do not have an ETA for resolution at this time. Once the bot is up and running we'll work to get new members who may be stuck in limbo sorted.~~

We appreciate your patience and apologize for the inconvenience this may cause in the mean time.

[Update - Discord

Skybot is up and running once again SkyTada

proud ledge Jul 28, 2020, 5:46 PM

#

[Discord]

Hi y'all!

~~@robust nova seems to be having some issues this morning, and is currently unable to send or receive messages for us. Please hold on to your messages until we get it back up and running.
~~
~~Once it's working again, I will update this post so you can contact us. Thank you for your patience!~~

Update: @robust nova is working again!
If you've been waiting to send a message, you're welcome to do so now. If you sent a message a while ago but haven't received a response yet, please try re-sending it just in case it didn't go through before. I will help everyone out as soon as I can. stickerHeart Thank you!

dire steeple Jul 31, 2020, 11:24 PM

#

**[Live] **

Current wait time for CS contacts is about 48 hours as we continue to make progress. The entire CS and TGC team gives our appreciation for your continued patience and kindness as we worked through this together with you. We truly thank-you from our hearts and committed to improving your experience.

We still have a lot of work ahead of us, and please know that your passion and dedication to us keeps our motivation strong!

torn skiff Aug 6, 2020, 12:10 AM

#

[Live]

We are aware of the following issues and working on having them addressed in an upcoming patch:

🔹 Optimizations made to water rendering have caused unintended results. This change will be reverted in the next update
🔹 Android 11 users may experience some issues with input controls
🔹 Screenshots on Android continue to appear distorted
🔹 Player appearance resets to default/starting hair and cape when transitioning in another level with a group of players

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve these issues as soon as possible.

torn skiff Aug 7, 2020, 7:26 PM

#

[Live]

We are aware of the following bugs and are urgently working to address these issues preventing progress:

🔹 Some players are unable to complete Eye of Eden level
🔹 Some players are experiencing crashes in the Eye of Eden

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve these issues as soon as possible.

dire steeple Aug 7, 2020, 10:53 PM

#

**[Live] **

Current wait time is officially 24 hours for a first response. This has been a long time coming and a huge win for everyone, we could not have made it here without this amazing community.

We're humbled by your support, and committed to continuously deliver a great experience for you. We will absolutely do our best to keep the current wait threshold as long as we can, thank-you!

torn skiff Aug 12, 2020, 12:36 AM

#

[Live]

The in-game timer for thatskyshop.com pre-orders for official Sky merchandise is incorrectly counting down to 23:59 PDT August 16th. Thatskyshop pre-order period ends at 23:59 PDT on August 18th.

We apologize for any confusion this may cause and are working to correct this error.

torn skiff Aug 14, 2020, 1:13 AM

#

[Live - Update]

~~We have pushed a back end update that is a potential fix for the moth bug many of you have experienced. You may need to restart your game to take effect.

If you continue to encounter the moth bug, please take a moment to submit a bug report here: #report-a-live-bug

Thanks to everyone who has provided bug reports, they are incredibly helpful in assisting the team to identify and fix bugs more quickly.

We are still hard at working fixing some of the other persistent bugs that appeared in the most recent patch update.~~

Unfortunately the potential fix did not resolve the issue, the team will continue to search for a solution to this bug. Thanks to everyone who experienced this issue and took the time to submit a bug report.

proud ledge Aug 17, 2020, 10:56 PM

#

[Discord]

Hello everyone!
ThatHelpBot is temporarily down. Please hold on to your messages for now, as we won't receive them if you send them before the bot is back up and running. I will update this post as soon as ThatHelpBot wakes up from his unexpected nap.
Thank you!

@robust nova is back SkyTada
If you sent a message and have not received a response, please re-send it to make sure that it went through properly. Thanks!

dire steeple Aug 21, 2020, 12:55 AM

#

**[Live] **

Current wait time for CS is about 36 hours due to some recent in-game and bug related issues. There's also been a rise in Modmail from all the new excitement and we ask for your patience as we will get to everyone.

The TGC team is hard at work investigating and finding solutions! As always we appreciate your support as we get through the backlog to deliver a better experience for you.

torn skiff Aug 22, 2020, 10:08 PM

#

[Live]

We are aware of the following issues introduced in Patch 0.10.3 and investigating for a fix as soon as possible:

🔹 There is a rare instance with some iOS purchases being stuck in a pending state.
🔹~~ Lower end iOS devices are crashing (mainly iPhone 6 models using iOS 9) Potential work around has been found by updating to a newer version of iOS~~ resolved with Patch 0.10.4

We sincerely apologize to those impacted and appreciate your patience as we work on a fix.

torn skiff Sep 8, 2020, 7:28 AM

#

[Live]

Issue should now be resolved. We recommend restarting your game for everything to sync back up.

~~We are aware of frequent server splits and some instability occurring after reset. The team is investigating the cause and working on a fix.~~

We apologize for any inconvenience this may cause and appreciate your patience while we look for a solution.

torn skiff Sep 8, 2020, 8:50 PM

#

[Live]

We are aware of the following issues identified or introduced in Patch 0.10.5:

🔹 Players not receiving the birth buff from the most recent Traveling Spirit
🔹 Missing texture in the Daylight Prairie closet
🔹 Some birds are appearing black instead of white
🔹 Incorrect texture on several rock formations in multiple levels
🔹 Bird mask from Season of Gratitude appears grey
🔹 Standing next to a spirit no longer recharges your cape
🔹 The new warp block feature is missing/not working correctly
🔹 Players who have completed the Hidden Forest constellation are unable to unlock the Ultimate Gift from the Forest Elder
🔹[Android] Players on Oppo devices experiencing crashes

We apologize for any inconvenience this may cause and appreciate your patience while we identify fixes for these issues and hope to have them addressed in a future update.

torn skiff Sep 10, 2020, 7:51 AM

#

[Live]

We experienced some server instability after reset until 00:45 PDT. This issue should now be resolved.

We apologize for any inconvenience this may cause and appreciate your patience while we restored server stability.

[Update]

There is a small possibility of additional instability occurring around 06:00-07:00 PDT (UTD-7) in approximately 5-6 hours. The team will work quickly to resolve it, and apply a more permanent resolution at that time.

dire steeple Sep 11, 2020, 12:44 AM

#

[Live]

Current CS wait time is about 3 days due to an influx of contacts with the new content and us catching up from the recent extended holiday break. We are aware and apologize for the various issues that is causing an inconsistent experience for those impacted.

The team is hard at work at investigating and working on solutions. For transparency some of the issues are quite complex and taking time to unravel properly. This community and channel has been great assisting one another through this, and we thank-you for your ongoing support!

dire steeple Sep 19, 2020, 1:55 AM

#

**[Live] **

Current CS wait time is about 2 days as we make progress on the backlog. We are addressing your concerns as fast as we can and the dev team is continuously investigating the rare but ongoing issues.

As a friendly reminder please continue to use this Discord Channel when it comes to Beta related questions. Our CS team would love to assist, however the team is more equipped for assistance on the Live game. As always we strive to deliver the best experience for you and thank you for your patience.

proud ledge Sep 29, 2020, 10:17 PM

#

[Live]

We've been noticing an increase in tickets from players who are encountering issues after using a single Apple/Google account to make purchases on multiple Sky accounts.
Please read our FAQ and consider using an alternate method if you'd like to help out one of your friends. Sharing your account information can not only cause issues within Sky, but it can make you vulnerable to things like fraud and account theft.
Stay safe, Skykids!

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?l=en&p=all&s=store-payment&f=can-i-use-my-account-to-make-a-purchase-on-two-or-more-sky-accounts

thatgamecompany Support

Sky: Children of the Light: Can I use my account to make a purchase...

While this is possible to do, we advise against doing so because of the technical complications it can cause for all of the accounts involved.Technical complications include;The purchase switchin...

torn skiff Oct 5, 2020, 9:51 PM

#

[Live]

We are aware of the following bugs introduced with the arrival of Patch 0.11.0:

🔹 Glow effect after completing trial of water is not removed when returning to the main Cave of Prophecies
🔹 Seasonal spirits not appearing in cutscenes when reliving their memories
🔹 Graphic bug on message boats causing part of a gate to appear
🔹 Players are unable to see one another in Sanctuary Islands
🔹 Network and desyncing issues impacting darkness plants and light collection

We apologize for any inconvenience this may cause and appreciate your patience while we identify fixes for these issues and hope to have them addressed in a future update.

dire steeple Oct 16, 2020, 1:46 AM

#

Current wait time for a CS response is within 2 days for the mass majority of tickets depending on language. We are slowly catching up from the latest excitement and our team is constantly investigating fixes.

As a quick tip, you may want to consider binding your account if you haven't already as it may save you time from needing to do an account recovery. We always appreciate your patience and kind support to us - we are grateful for this community!

proud ledge Oct 27, 2020, 8:16 PM

#

[Discord][ThatHelpBot]

It looks like Discord made some changes that are affecting various bots across the platform. We're currently unable to respond to DMs sent to ThatHelpBot, although so far we can still receive them. You're welcome to continue contacting us there, just be aware that replies will be delayed.

If you need help with an account issue, such as progress recovery, purchases, or missing items, please contact our in-game Customer Support team by clicking the cog icon ⚙️ in the top right corner of your game screen, then clicking "Support" > "Contact Us".

I'll update this post as soon as we're able to respond to DMs again. Thank you for your patience!

UPDATE: It looks like we can respond again! SkyTada We'll work on catching up with the backlog of messages as quickly as possible. If you've already sent a message and don't receive a response by end of day tomorrow, please try sending it again. Thanks everyone!

dire steeple Oct 30, 2020, 12:18 AM

#

[Live]

Current wait time for CS is about 3 days. There's currently some known issues that the CS team is assisting with, but is taking some extra time to properly investigate and rectify.

We appreciate your patience and committed to smoothing out the experience ASAP. As always, the community here keeps us motivated and we appreciate everyone helping out one another as we make progress on the backlog!

torn skiff Nov 6, 2020, 10:00 AM

#

[Live]

We are aware that the ongoing authority-related issues causing problems such as the "moth bug" is also periodically impacting the use of spells. While this is rare, it may result in a loss of your consumable. Improvements were made in the 0.11.2 Patch, but the issue is not yet fully resolved.

In the case of Resize Potions—the spell is functioning correctly however you may need to restart your game for any changes to take effect.

We apologize for any inconvenience this may cause and appreciate your patience while we identify fixes for this issue and hope to have them addressed in a future update.

torn skiff Nov 20, 2020, 8:09 AM

#

[Thatskyshop]

~~We are aware the early access password is not working. The thatskyshop team is working on it. ~~

We will update when the issue has been resolved. Thank you for your patience!

#

[Thatskyshop]

The password should now be working correctly. stickerHeart

proud ledge Nov 21, 2020, 12:58 AM

#

[Live]

Daily Light and the Seasonal Candle at the Home shrine were both unintentionally reset around 16:00 PST due to some updates we were performing. Due to this error, players who previously collected Light and Candles for this daily cycle may be able to collect it a second time. The regular daily reset will still occur tonight at midnight PST.

We apologize for the unintended change. As always, we appreciate your kindness and understanding!

dire steeple Nov 26, 2020, 12:17 AM

#

[Live]

Current wait time for CS tickets is a little under 2 days for a first response. For the next 2 days, we will be having a smaller crew for the holidays to give some time for the team to recharge. As a result, the response time may be a bit longer, and appreciate your understanding.

Rest assured we should have a full staff again early next week and we will try to catch up ASAP. Have a fantastic holiday, and we're forever grateful for this passionate community.

dire steeple Nov 30, 2020, 7:54 PM

#

**[Live] **

Current wait time for CS tickets is about 4-5 days for a first response. The CS team should be fully up by mid week, and the backlog has grown quite large during the holiday break. We apologize with the wait and appreciate your patience while we catch up.

We hope that you had a fantastic holiday weekend! We will keep you informed as we progress through the tickets.

proud ledge Dec 2, 2020, 5:14 AM

#

[Discord][ThatHelpBot]

Response times for messages sent to @robust nova are a little longer than usual. We're working on reducing the backlog, though, so please rest assured that we'll reply as soon as we can. Thank you for your kindness and understanding!

torn skiff Dec 2, 2020, 9:59 PM

#

[Live]

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.11.4:

🔹 Friend constellation is refreshing after tapping on a friend's name
🔹 Player are periodically getting stuck in Eden during a certain part of the level
🔹 Players, upon completing the Water Trial, are being sent to the beginning of the trial instead of being returned to the Cave of Prophecies

We apologize for any inconvenience this may cause and appreciate your patience while we identify fixes for these issues and hope to have them addressed in a future update.

The following intentional changes were not included in the 0.11.4 Patch notes:

🔸 The daily quest (!) and the Seasonal Guide friendship tree buttons have been changed so that only one button will appear at a time when approaching the the daily Quest Giver in Home. To switch between the two buttons, players must move their Skykid closer or further away from the Quest Giver. This change was made to fix and issue encountered by players who use a controller to move in Sky.
🔸 Some expressions have been moved lower in the Friendship Tree between fellow players, causing some unlocked friendship expressions, such as carry/piggyback, to be available while their prerequisite expressions, such as hair tousle, remain locked.

dire steeple Dec 11, 2020, 12:36 AM

#

[Live]

Current Support wait time is about 3 days for a first response as there's been a recent spike of inquiries and account recovery requests. We also noticed there's been an influx of Merchandise related questions especially with the new round of goodies available. As a friendly reminder, our Support team will do everything we can for you and if you have a damaged or defective item it's best to contact the SkyShop team instead here:

https://www.thatskyshop.com/pages/contact-us

As always we appreciate your patience and encouragement. We will do our best as we fast approach the upcoming holidays!

torn skiff Dec 14, 2020, 8:49 PM

#

[Live]

We are aware of an issue causing the Pre-order to appear prematurely. In addition, the Pre-order is being applied for the recently concluded Season of Prophecy. Players who did not purchase the Adventure Pass for SeasonProphecy Prophecy, may be able to complete the purchase. Players who owned the Adventure Pass for Prophecy will be blocked from purchasing the Prophecy Pre-order a second time. The Season of SeasonDreams Dreams Adventure Pass Pre-order will not be available until 12 noon PST (UTC-8) December 15th. In the event there is a delay in resolving this issue, the Dreams Pre-order may also be delayed.

SkyHug Players who purchased the SeasonProphecy Prophecy AP Pre-order will have their purchase correctly applied toward Season of SeasonDreams Dreams as soon as a fix is identified and released.

SkyPray We apologize for any confusion or inconvenience this error may cause, and appreciate your patience as we identify a solution.

torn skiff Dec 15, 2020, 5:54 AM

#

[Update 21:53 PST]

In order to resolve the preorder issue, it will require a Patch Update. Pre-orders will become available when the upcoming patch is available instead of the previously scheduled December 15th.

We appreciate your patience while we work to resolve this issue.

torn skiff Dec 16, 2020, 7:17 AM

#

[Live]

The pre-order issues has now been resolved, you will need to update your game to version 0.12.0 (159154) to access the Adventure Pass for Season of Dreams SeasonDreams

Players who were previously able buy the pre-order before it was disabled, have had their pre-order correctly applied for Season of Dreams SeasonDreams

We appreciate your patience while we worked to resolve this issue.

dire steeple Dec 17, 2020, 2:38 AM

#

[Live]

In the spirit of the holiday season we wanted to be sure our Support team can take some time to unplug and recharge with their loved ones for the next few weeks.

As a result we anticipate our wait time may take a couple of days and apologize for the wait. We appreciate your understanding and patience and we'll work hard to catch up in the New Year!

torn skiff Dec 18, 2020, 3:53 AM

#

[Live]

We have received numerous reports from the community that the ability to use Gift Passes when a Season is not active is not working correctly and wanted to provide some clarification on this feature and what restrictions are in place for Gift Passes.

It is intentional behavior that you need to own the Adventure Pass in order to use Gift Passes on your friends. This criteria has always been in place, but due to the recent change to allow Pass gifting when a Season is not active, significantly more players are entering a scenario where they have not yet purchased the Adventure Pass for themselves, but have leftover Gift Passes to use.

Thanks to your feedback, we will review the current functionality to determine how we can make this process less confusing in the future.

To summarize, in order to give a Gift Pass to a friend, the following criteria must be met:
🔹 Own the current Season’s Adventure Pass, or Pre-order for the upcoming Season
🔹 Be friends with the recipient for 3 days
🔹 Be in-person with the recipient to access their friendship tree in-game

We will be updating the Gift Pass FAQ in the near future to reflect this information more clearly.

torn skiff Dec 21, 2020, 8:36 AM

#

[Android]

~~We are aware players on Android are unable to see the Days of Feast Horns item in the Shop.~~

~~The team is working on a solution, and appreciate your patience during this time.~~

This issue should now be resolved, it may take a little while for the update to roll out to all Android devices in all regions. Players will need to force close and restart Sky for changes to take effect.

Thank you for your patience while we identified a solution.

torn skiff Dec 24, 2020, 3:37 AM

#

[Live - Patch 0.12.1]

We are aware of the following issues introduced or persisting through Patch 0.12.1:

🔹 Loss of camera control resulting in either the camera sticking or unexpectedly reorienting in a different direction

The team is working on identifying a solution as quickly as possible, but do not currently have an ETA for a fix. We appreciate your patience during this time and apologize for any inconvenience this issue may cause until the issue can be resolved.

dire steeple Dec 24, 2020, 8:27 PM

#

[Live]

Current wait time for a Support first response is about 3 days. We're doing our best to get back to everyone, and there's been some oddities raised that we're investigating ASAP. We appreciate your patience and understanding with our smaller crew.

You can look here at the known-issues channel as always for any updates. We want to wish you all a Happy Holiday season and our appreciation for being a kind and compassionate community!

torn skiff Jan 4, 2021, 9:36 AM

#

[Live]

We are aware of the following issue occurring with Season of Dreams content:

🔹 Dreams Seasonal Spirits are not appearing correctly, preventing their memories from being relived. Due to this issue, some players are unable to collect their expressions.

We recommend attempting the following troubleshooting steps to temporarily resolve the issue. Please note: these troubleshooting steps may not resolve the issue, requiring a future Patch Update to correct this error.

🔸 Force close the Sky app
🔸 Wait 20-30 seconds
🔸 Relaunch the Sky app—this should ensure that you enter a new instance where the Spirits appear correctly

We apologize for the inconvenience this may cause when experiencing Season of Dreams content and appreciate your patience while we work to resolve the issue.

torn skiff Jan 6, 2021, 10:34 PM

#

[Live]

We have deployed new servers that should help resolve the issues impacting players' ability to relive the Dreams Seasonal Spirits' memories as well as a portion of the camera-related bugs introduced with patch 0.12.1.

We acknowledge that this may not be a complete resolution for these ongoing issues. Additional bug fixes will require a new Patch Update. We appreciate your ongoing patience while the team works on the remaining issues. SkyPray

torn skiff Jan 7, 2021, 8:28 AM

#

[Live]

We are aware the Traveling Spirit scheduled to arrive on January 7, 2021 is missing. Due to the time of day the issue was discovered, we must wait until the dev team is available during business hours to apply a fix. There will be a small delay in resolving the issue.

We appreciate your patience during this time and apologize for the delay in when a fix can be applied. SkyPray

dire steeple Jan 8, 2021, 12:55 AM

#

[Live]

Current wait time for a Support first response is about ~ 5 days. The Support team is slowly coming back in full, and we hope to start catching up. Please continue to keep your eyes here on the known issues channel for any updates.

The team is constantly working and investigating the recent ongoing issues. Our deepest apologies and appreciate everyone letting us know whenever new issues may arise. We will continue to do our best for this kind community and thank-you for your patience!

torn skiff Jan 14, 2021, 11:42 PM

#

[Live]

On Monday, we deployed new servers to address the following issues:

🔹 Missing Seasonal Spirits in Village of Dreams
🔹 Issues forcing the camera to orient toward the start point to relive the memories of both active and inactive spirits

This update should resolve the majority of the issues players have been facing, but the remaining issues detailed below will require a new patch update that will be released in the coming week:

🔸 Camera forced to point to the lift area in Village of Dreams and locking up
🔸 The second quest from the Dreams Guide is unable to be completed
🔸 Nonseasonal Spirit memories cannot be completed because there is nothing to burn at the end of the sequence
🔸 Crash occurring when launching Sky while listening to external audio

We apologize for the inconvenience these issues have caused and greatly appreciate your patience while we continue to work to resolve the remaining issues. SkyDeepBow

dire steeple Jan 15, 2021, 2:10 AM

#

Current Support wait time for a first response is about 5 days due to some recent new occurrences. We are doing our best to keep up, and with the team back in full we're motivated to catch up as soon as we can.

With all the recent issues, we again appreciate your patience and feedback for us. While the studio is small, we are committed to you and building a memorable experience. Please keep your eyes on this channel for any updates and continue to be kind to your fellow Sky members!

proud ledge Feb 2, 2021, 3:11 AM

#

[Discord][ThatHelpBot]

When using the @robust nova feature, large servers like ours have recently had some issues with outgoing replies not always getting through. The bot has been updated to fix this bug, but if you've messaged us and have been waiting over 72 hours for a response, please let us know so that we can re-send our response to you. Thank you for your patience!

torn skiff Feb 4, 2021, 9:25 AM

#

[Live]

It has come to our attention the incorrect Traveling Spirit—Crab Walker from Season of Enchantment SkyCrabwalk —is appearing in Home. The team is investigating the issue and working on a fix as soon as possible.

Thank you all for alerting us to this issue and we appreciate your patience as we work to resolve it.

[Update - Resolved]

This issue is now resolved. The Respectful Pianist from the Season of Rhythm is now correctly appearing in Home. Players may need to restart their game in order for this fix to be applied. Players who obtained items or expressions from the incorrect Traveling Spirit may keep them due to our error.

We appreciate your patience while we resolved this issue. SkyDeepBow

torn skiff Feb 4, 2021, 10:39 AM

#

[Update - 02:15 PST]

Two additional issues were identified and subsequently resolved in relation to restoring the correct Traveling Spirit. Players may keep any items obtained or gifts sent to friends during that time due to our error. The issues were as follows:
🔸 Days of Fortune special heart gift enabled early and was repeatable
🔸 Two tier 2 heart capes were made available ahead of schedule

Thank you once again for reporting these issues and your continued patience while we correct them. SkyPray

torn skiff Feb 7, 2021, 3:23 AM

#

[Live]

We are aware of the following issue introduced in Patch 0.12.3:

🔹 A number of candle nodes are missing in Vault of Knowledge

The team is working on identifying a solution as quickly as possible, but do not currently have an ETA for a fix. We appreciate your patience during this time and apologize for any inconvenience this issue may cause until it can be resolved. SkyPray

torn skiff Feb 11, 2021, 2:49 AM

#

[Live]

Update for additional issues identified in Patch 0.12.3:

🔹 We are aware of the negative impact regarding a fix implemented to prevent players from getting stuck in a loop in Eye of Eden. We appreciate the community feedback and will be taking a different approach to fixing this bug in a future patch update
🔹 Some players are experiencing issues seeing or collecting Light from the felicitous visitor in Home. The team is still investigating the cause of, and a solution to, this issue
🔹 The issue causing the removal of some candles in Vault of Knowledge is also in effect in other areas, such as the Trials in Isle of Dawn. These changes were made in preparation for the Daily Light feature (check out our system preview blog here: http://bit.ly/SkyDailyLight) that will be implemented later this year, but have prematurely appeared in the Live version of the game
🔹 The Valley of Triumph Coliseum revamp has caused some Treasure Candles (large red candle clusters) to become buried in the terrain, rendering them inaccessible through normal means

We appreciate your patience during this time and apologize for any inconvenience these issues may cause until they can be resolved. SkyPray

dire steeple Feb 12, 2021, 1:32 AM

#

[Live]

Current wait time for a Support ticket is about 6 days as we are trying to address the backlog as soon as we can. We apologize for the wait and will try to get back to a much healthier position.

As always we appreciate your ongoing words of encouragement and will update accordingly. Thank you for your patience!

torn skiff Mar 13, 2021, 8:31 AM

#

[Live]

~~We are aware the servers are currently down and investigating the issue.~~

Server errors should now be resolved. You may need to restart Sky if you are still having trouble reconnecting.

We appreciate your patience while we worked to resolve this issue SkyPray

torn skiff Mar 13, 2021, 10:49 AM

#

[Live]

A second server hiccup occurred, causing disconnects and players were temporarily unable to collect any Light from candles scattered throughout the realms.

Both of these issues are now resolved. You may need to restart Sky if you are having trouble reconnecting or collecting Light.

We apologize for any inconvenience this outage may have caused and appreciate your patience while we worked to resolve these issues SkyPray

torn skiff Mar 15, 2021, 8:06 AM

#

[Live]

We are aware the following issues occurred when the Season of Dreams concluded:

🔹Seasonal currency conversion screen showed the icon for the Season of Sanctuary
🔹Leftover Gift Passes show the Season of Sanctuary icon
🔹Two realms had active treasure candles for 60 minutes after the Daily reset
🔹The animation when turning in quests is missing, however players are still correctly receiving their quest rewards
🔹Seasonal candle nodes appeared for 60 minutes after the daily reset in Vault of Knowledge
🔸 Not a bug: The ice rink in Home is scheduled to remain until the next Patch Update

Players may keep any extra Light they obtained during the period these bugs were active. We apologize for any confusion this may have caused. SkyPray

proud ledge Mar 30, 2021, 1:03 AM

#

[Discord]

It looks like the newest #polls post isn't showing the reaction buttons for a number of people. It's possible that Discord is simply experiencing some issues at the moment. Please try restarting your Discord app or refreshing your browser page a few times. If that doesn't work, please check back later. Thank you!

torn skiff Mar 30, 2021, 8:24 PM

#

[Discord]

The above issue impacting reactions for #polls is also affecting any bot function that relies on reactions such as #roles, #beta-faq, and all bug report channels#report-a-live-bug #bug-reports-android #beta-bugs-android #beta-bugs-ios

🔹 To start a bug report you can DM !bug @late mango until the issue is resolved on Discord's end

Thank you!

torn skiff Apr 16, 2021, 11:56 PM

#

[Live]

We are aware of the following issues introduced in, or persisting through, Patch 0.13.3:

🔹Account login or account switching issues and confusion if players share devices
🔹The navy blue cape from Season of Belonging appears red
🔹Collected Seasonal Light is missing or not registering as collected with the server
🔹Players become unseated at chat tables and benches whenever a player leaves or joins an area
🔹The days remaining for Season of Assembly on the Message of the Day (MOTD) screen shows more time remaining than the in-game countdown. Please refer to the in-game counter for the correct time.

The team is investigating the cause of, and potential solutions to, these issues and hope to have them resolved in a future update. We appreciate your patience and understanding until a solution is found. SkyPray

torn skiff Apr 19, 2021, 7:45 PM

#

[Live - Resolved]

A fix has been applied to resolve the following issue:

🔹 Players are unable to complete the “Visit the polluted geyser in Sanctuary Islands” daily quest.

We appreciate your patience and understanding while the team worked to resolve this issue. SkyPray

polar stag May 15, 2021, 1:42 AM

#

[Live - Workaround]

We've identified a workaround for players on iOS 14.5 or higher experiencing issues re-opening the keyboard while having Reduce Motion and Prefer Cross-Fade transitions active.

🔹 Disabling Reduce Motion and Prefer-Cross Fade will fix this issue

We'll be looking to address the issue directly in a future update SkyDeepBow

#

[LIVE]

We are aware that a handful of players are experiencing issues with daily quests, seasonal candles, and receiving wax stickerShock

We are currently looking into the cause of these issues. Until they're solved, please reach out to our Player Support team via the in-game support tool if you are one of the affected players.

Thank you for your patience and have a great weekend! SkyDeepBow

dire steeple May 25, 2021, 3:45 PM

#

[Live]

We are currently investigating instances of players crashing with the Assembly treehouse. If you are affected by this it may be best to temporarily avoid the area - our deepest apologies.

Thank you for your patience and awareness of the issue! SkyPray

grave pawn May 25, 2021, 7:36 PM

#

[Live - Resolved]

Fixes have been applied to resolve the following issues:

🔹 Crashes when entering the Assembly treehouse area or watching the treehouse cutscene
🔹 Bugs with the Isle of Dawn cave and cutscenes

Thank you for your understanding and patience while we worked to resolve this issue. SkyPray

warm eagle May 28, 2021, 12:24 AM

#

[Live]

We are aware of the following issues introduced in Patch 0.13.4:

🔹Emote menu does not have recently used list; this will be addressed in a future patch update
🔹During Days of Rainbow, the purchase confirmation screen for the Rainbow Hat will display duplicate text of “Rainbow Hat”

We apologize for any inconvenience this may cause and appreciate your patience while we identify fixes for these issues and hope to have them addressed in a future update. SkyDeepBow

warm eagle May 28, 2021, 1:11 AM

#

[Live]

🔹Due to a UI bug, a translation button appears when using in-game chat. When tapped, it causes the game to crash. The translation feature is still under development and not available in the Live version of Sky at this time.
🔹Players who own rank 1 & 3 of an expression can use ranks 2 & 4 despite not having them unlocked.

Thank you for your understanding and patience while we work to resolve this issue.

dire steeple May 28, 2021, 5:52 PM

#

**[Live] **

As we are approaching an extended holiday weekend (Memorial Day in the US) we expect Support wait time to be between 2-3 days. This may also include direct messages here on Discord being slightly delayed. We appreciate your patience and understanding to allow the team to recharge.

We will be back full force on Tuesday, and will rapidly catch up as quick as we can! SkyBow

dire steeple May 30, 2021, 11:44 PM

#

[Live]

We are currently investigating potential issues with Eden and unintended wing interaction. We apologize for the inconvenience and will identify a solution ASAP - friendly reminder that it is a holiday weekend for the studio.

Thank you for your continued patience and understanding :SkyBow:!

dire steeple Jun 2, 2021, 12:45 AM

#

[Live]

Current Support wait time may be longer than originally anticipated (~3-4 days) due to the recent various issues. The team is back from break and we are working with extreme urgency for solutions.

We will do our best to respond in Support and here in DM's as fast as we can, we appreciate your understanding and patience. Please keep continue to keep your eyes here and our social channels for any updates. Thank you!

torn skiff Jun 3, 2021, 1:14 AM

#

[Discord][ThatHelpBot]

Response times for messages sent to @robust nova are a little longer than usual. We're working on reducing the backlog, though, so please rest assured that we'll reply as soon as we can. Thank you for your kindness and understanding! SkyPray

torn skiff Jun 11, 2021, 12:50 AM

#

[Live - Eye of Eden]

Due to the ongoing issue preventing players from obtaining in-game currency related to Eye of Eden, we are reducing the Ascended Candle cost of the wing unlock from the June 10th Traveling Spirit to zero. All other Candle or Heart costs for outfit items and expression upgrades from Traveling Spirits will remain the same. For players who already spent Ascended Candles for the wing unlock from the Timid Bookworm, we are still exploring our options to return those spent candles to them.

🔎 You can also follow updates to this issue here: http://bit.ly/SkyKnownIssue0135Eden

We appreciate your patience while we continue identifying solutions to this issue. SkyPray

torn skiff Jun 11, 2021, 11:02 PM

#

[Update - Eye of Eden]

All players who spent Ascended Candles for the wing unlock from the Timid Bookworm have had their candles returned.

🔎 You can also follow updates to this issue here: http://bit.ly/SkyKnownIssue0135Eden

We appreciate your patience while we continue identifying solutions to these issues. SkyPray

dire steeple Jul 6, 2021, 7:12 AM

#

[Live]

We're actively investigating server related issues with the release of the new content. We know and share the excitement with the Little Prince joining, we appreciate your patience as we try to get it back online ASAP.

We have resolved most of the server related issues, you may need to restart Sky and your device. As a friendly reminder there's a lot of excitement happening on release, so the servers may get a bit bogged down again. We appreciate your patience and hope you have a fantastic experience SkyClap

dire steeple Jul 13, 2021, 1:07 AM

#

[Live]

Current wait time for a Support contact is about 3-4 days from both Switch release and Little Prince. There are some nuanced issues that we're ironing out and actively investigating. We appreciate your patience and ongoing support!

Please continue to lean on each other and let us know of sudden uprising issues. We will continue to do our best to catch up and wish you all a memorable experience with Little Prince's arrival! SkyBow

torn skiff Aug 5, 2021, 11:36 AM

#

[LIVE] [BETA]

We are aware of an unexpected server outage occurring today (5 August 2021) between 00:00 and 02:30 PDT (UTC-7). The issue should now be resolved. If you are still experiencing issues, please restart the game.

We apologize for any inconvenience this may have caused. Thank you for your patience while we worked to resolve this issue. SkyPray

torn skiff Aug 11, 2021, 11:03 AM

#

[Live]

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.14.5:

🔹 Some players may experience crashes near the geyser in Sanctuary.
🔹 Meditation shrines and other objects may not render appropriate textures.
🔹 Player names may be stuck on screen after closing out friendship constellations.
🔹 PS4 controllers currently do not work with Android 11 devices. We do not recommend using this configuration until they learn to get along again.
🔹 The Summer Lantern button can overlap with friendship menu confirmation boxes when trying to use the lantern and make friends at the same time.
🔹 Certain sources of Light that have a limit to how much Light that can be collected from them, such as the geyser in Sanctuary, may show particles that a player appears unable to pick up. This happens after a player has collected the amount available for the day, and players who are affected by this bug do receive the full amount of Light possible from these sources.
🔹 Android devices using certain Mali and Adreno GPUs may load a black screen when trying to start the game.
🔹 **Certain Android architectures experience crashes when loading the game. This affects primarily Xiaomi devices, and to a lesser extent Redmi, Huawei, and Samsung devices with Mali GPUs as well. **
🔹 Players are pushed into the air when using friendship emotes while on the gondola in the Dreams Village.
🔹 Pendants from pre-orders for the next season will initially appear with the symbol from the SeasonLittlePrince Season of the Little Prince. However, these will automatically change to the symbol for the upcoming season once it begins.
🔹 For devices that use Japanese as the primary language, the confirmation menu for gifting a heart to a friend "in-person" displays a developer note (in English) about changing the English text to more closely match the existing Japanese text.

Not A Bug:

🔸 If a group leader shouts at crabs and flips them over for a quest, the other players holding hands in the group do not automatically receive quest credit without also shouting and flipping crabs over. This is currently working as intended. shout_b The forces of darkness demand that you shout at them to complete a quest. shout_a

As always, thank you for your help in reporting bugs through our Discord channels, and we greatly appreciate your patience and understanding as we work to find solutions for these issues as quickly as we can!

restive shore Aug 12, 2021, 12:23 AM

#

[Live]
🕯️ Known Issues Update🕯️

We're aware of the issues affecting select Android devices after the 14.5 update and are working to resolve them. We don't currently have an ETA for a fix but we're working to get you back into Sky as soon as possible. Thanks for your patience!

whole lion Aug 12, 2021, 7:46 AM

#

[LIVE]

We're aware of server instability occurring after reset.
We apologize for any inconvenience and appreciate your patience while we investigate the cause and work on a fix.

[2:10 PDT]
The issue should now be resolved and servers should once again be stable! If you are still experiencing issues, please restart the game.

Thank you to everyone for reporting this issue, and for your patience while we worked to resolve this issue.

restive shore Aug 12, 2021, 6:46 PM

#

restive shore **[Live]** 🕯️ Known Issues Update🕯️ We're aware of the issues affecting sele...

[Live]
Update August 12 5:00pm pst
We are still working on the issues with crashing.

**Update: **We’ve submitted a new live server update for Android devices that should address players logging into a black screen. Thank you Android players for your patience!

dire steeple Aug 14, 2021, 12:24 AM

#

**[Live] **

Current wait time for a Support first response is about 3 days as we actively work to catch up. As a friendly reminder please be respectful towards the Support staff as everyone wants to help out as much as they can. We are also temporarily impacted with a smaller Support crew and should be back in full by mid next week.

The team is hard at work with the recent issues, and we appreciate your patience as we work together delivering a better Sky experience. Please continue to look here and our social channels for any updates. Thank you! SkyBow

restive shore Aug 16, 2021, 6:51 PM

#

Thank you for your patience with the Android crashes introduced in 14.5. We’re making progress on a solution, and are planning to compensate affected players. We'll have more details on both topics soon—please stay tuned! pSkyLove

grave pawn Aug 17, 2021, 5:13 PM

#

🕯️Known Issues Update🕯️

Thank you for waiting! We’ve released a hotfix for Android devices that addresses crashes introduced in Patch 0.14.5.

We’ll be sharing details regarding compensation for affected players in the coming days, so please stay tuned.

polar stag Aug 26, 2021, 1:45 AM

#

🕯️ Known Issue Conclusion 🕯️

Thank you for your patience! Adventurers affected by the black screen issues and Android crashes in Patch 14.5 have been compensated.

If you're logged in, please note that you'll need to reopen the #thatskygame app to see the compensation.

restive shore Sep 7, 2021, 11:50 PM

#

[Discord][ThatHelptBot]

~~ThatHelpBot is currently down and not allowing new incoming messages. We are currently investigating the issue. We appreciate your patience at this time.~~

**Update: **This issue has now been resolved. Thank you for your patience.

restive shore Sep 10, 2021, 10:09 PM

#

🕯️** Known Issue** 🕯️

We are currently investigating server issues preventing players from accessing #thatskygame.

We apologize for the inconvenience.

restive shore Sep 11, 2021, 12:34 AM

#

🕯️ **Known Issue Conclusion🕯️ **

Server issues have been resolved, and players should once more be able to access #thatskygame.

Thank you for your patience!

restive shore Sep 13, 2021, 7:10 PM

#

[Discord][ThatHelptBot]

~~ThatHelpBot is currently down and not allowing new incoming messages. We are currently investigating the issue. We appreciate your patience at this time.~~

Update: This issue has now been resolved. Thank you for your patience.

whole lion Sep 16, 2021, 7:29 AM

#

[LIVE]

~~We are aware of server instability. The team is investigating the cause and working on a fix. We will update this post when additional information is available.

We apologize for any inconvenience this may cause and appreciate your patience while we look for a solution.~~

UPDATE:
Thanks for your patience while we worked on a solution. Servers should once again be stable — happy flying!

If you're still running into an error, please first try closing and restarting the app.

grave pawn Sep 17, 2021, 2:19 PM

#

[Discord] [ThatHelpBot]

Hello everyone! SkyWave
~~ThatHelpBot is temporarily down. Please hold on to your messages for now, since we won't be able to receive them while the the bot is...not helping.

We'll share updates on this bot's status as soon as we're able. Thank you for your patience in the meantime!~~

ThatHelpBot is back and working once more. Again, we appreciate your understanding!

warm eagle Sep 20, 2021, 4:24 PM

#

[Discord] [ThatHelpBot]

~~Hey there everybody! SkyFloat
ThatHelpBot is temporarily down... again. stickerGloomy We appreciate your patience while we are looking into it.

I think the bot needs a vacation.~~ 🏖️

ThatHelpBot should be back up and running. 🤞 Thank you for your understanding.

restive shore Sep 20, 2021, 5:55 PM

#

**[Known Issue] **

We are currently aware that Switch players are currently unable to purchase the lantern in the shop. We will update this post once we have additional information. We appreciate your patience during this time. pSkyLove

restive shore Sep 21, 2021, 5:09 PM

#

[Discord] [ThatHelpBot]

ThatHelpBot is temporarily down... again. stickerGloomy We appreciate your patience while we are looking into it.

restive shore Sep 21, 2021, 10:20 PM

#

🕯️[**Known Issue]**🕯️

Thank you for your patience while we resolved earlier issues regarding Season of Flight pre-order Adventure Passes. We'll be correcting the bugged passes in the next few days—if you have questions, please hit up Player Support.

🔎 http://bit.ly/SkyAP12Issue

thatgamecompany Support

Sky: Children of the Light

Have a question? Search for answers

warm eagle Sep 22, 2021, 12:26 AM

#

[Discord][ThatHelpBot]

A recent modmail update is causing some issues with @robust nova and we are currently looking into it. In the meantime, if you get a 🚫 when trying to send a message to ThatHelpBot, please see these other options for assistance. This is a Discord only issue and does not impact game play.

Have basic game play questions?
TGCBlueSparkles #questions-and-help channel
FAQ: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en

Account, Currency, or Urgent matters?
TGCBlueSparkles You can submit a ticket in-game by clicking the cog icon ⚙️ in the top right corner of your game screen, then clicking** Support> Contact Us.**
Use the “Contact Us” button at the bottom of our FAQ: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en

Discord server related issues?
TGCBlueSparkles Send a comment to the #contact-the-mods channel

Need to report a BUG in the game?
TGCBlueSparkles Scroll to the bottom of a bug reporting channel (example: #report-a-live-bug) and follow the instructions there.

To give game FEEDBACK:
TGCBlueSparkles Post in #live-feedback channel

Thank you for your patience and understanding while we work to resolve this.

restive shore Sep 23, 2021, 7:51 PM

#

🕯️[Switch Purchase Issue]🕯️

We're aware some players are unable to see or purchase the Days of Summer Lantern on Nintendo Switch. To confirm, we expect all regions to have access to purchase on Switch by October 1st. Thank you for your patience!

🔎 https://bit.ly/DoSLLantern

thatgamecompany Support

Sky: Children of the Light

Have a question? Search for answers

restive shore Sep 28, 2021, 9:42 PM

#

[LIVE]

We are aware of the following bugs that are ongoing or were introduced with the arrival of Patch 0.15.0:

-Button labels shown on the controller map use the button configuration for Switch.

-Message boats may not be placed for some players after the spell is used and subtracted from their inventory.

-The spooky, swirling vortex that is the portal from Vault’s secret area to the Days of Mischief location appears to have found a way to remain on this plane of existence even after the event ends. However, once Days of Mischief concludes, the portal will be closed to us mere mortals, and the vortex will only be able to loom ominously and harmlessly until a future update sends it back to the dimension from whence it came.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update. pSkyLove

torn skiff Oct 1, 2021, 8:25 AM

#

[Live]

We are aware that Seasonal Candle clusters have prematurely appeared in the r5Prairie Daily Realm for October 1st, allowing for players to collect Seasonal Light and forge one extra Seasonal Candle before the upcoming Season of Flight begins. This bug will be resolved with the Daily Reset for October 2nd. Players may keep any Seasonal Light collected as a result of this bug.

We apologize for any confusion or inconvenience that may result due to this error, and appreciate your patience while we work to resolve the issue. SkyPray

**Reminder: **Season of Flight begins at 00:00 PDT on Monday October 4th, 2021

restive shore Oct 1, 2021, 11:10 PM

#

[Live]

We are currently aware the following issues:
-A spirited associated with the upcoming Season of Mischief event is appearing prematurely in Home space
-Hand holding is breaking at area transitions

We appreciate your patience and apologize for any inconvenience these may cause. stickerHug

restive shore Oct 4, 2021, 6:33 PM

#

**[Social Media]
**
We are currently aware that both Instagram and Facebook are down. In the meantime for any game news updates please use Discord or our Twitter: https://bit.ly/2YfI8Jt

warm eagle Oct 4, 2021, 7:24 PM

#

[Discord][ThatHelpBot]

@robust nova ~~is currently not allowing outgoing messages. We are looking into the problem but think it is also affected by whatever has happened with Facebook and Instagram.

Thank you for your patience and understanding. We're sorry for the inconvenience. For now, please refer to this known issues thread for assistance with particular questions or concerns. ~~
#known-issues message

ThatHelpBot seems to be up and running again!! 🏃‍♂️ 🤖

restive shore Oct 5, 2021, 12:24 AM

#

[Live]

We are currently aware that some players’ color trail spells are no longer in their inventory after updating to 0.15.0. We appreciate your patience while we work to resolved the issue. stickerHug

restive shore Nov 18, 2021, 11:33 PM

#

[Live][Switch]

We are aware that some Switch players' game is crashing on startup after the 0.15.5 update released. We appreciate your patience as we look into the issue.

polar stag Nov 20, 2021, 2:45 PM

#

[LIVE]
~~
We are aware that following issues are impacting some players and are currently investigating:
・Unable to complete Daily Quests

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.~~

You should once more be able to complete all daily quests. Thanks for your patience! SkyBow

dire steeple Nov 24, 2021, 6:18 PM

#

[Live]

The Player Support team will be taking some time off to recharge and be with loved ones in a staggered schedule over the next 7 days. The time for a response in tickets may be impacted, and we will rapidly catch up ASAP as the team gets back together in full next Wednesday.

We wish you all a safe and loving holiday break! Thank you for being a part of this amazing community!

restive shore Nov 30, 2021, 12:17 AM

#

[Live]

~~We are currently investigating players not being able to login into their Sky Accounts with their Nintendo Accounts. Thank you for your patience during this time.~~

This has now been fixed! Thank you for your patience.

proud ledge Dec 3, 2021, 4:39 AM

#

[Live][Switch]
Known Issue Update

We recently resolved an issue introduced in our 0.15.5 update that prevented some players on the Nintendo Switch from playing Sky for multiple days.
Compensation has been sent to affected adventurers.

You can find our known issues page for 0.15.5 here: https://bit.ly/SkyKnownIssues0155

proud ledge Jan 7, 2022, 3:22 AM

#

[Live]

We’re aware of issues affecting players after the arrival of this week’s Traveling Spirit: https://bit.ly/0106TSKnownIssue

We appreciate your patience while we identify fixes for these issues and hope to have them addressed as soon as possible.

restive shore Jan 13, 2022, 11:41 PM

#

[Live]
0.16.0 Known Issues

We are aware of the following issues that are ongoing or were introduced with the arrival of Patch 0.16.0:

CapeDarkBlue During Days of Fortune, the fireworks show visible from the pier will appear to emit Light for players to collect, but this Light will not add to a player’s Candle meter. To offset this bug and ensure the full amount of Light intended for the event will be available to players, the felicitous figure that will appear periodically in Home will provide an amount of Light equivalent to the combined total of Light originally planned from both sources.
CapePink An update for the in-game lighting has inadvertently resulted in the sky of an out of bounds area at the end of Valley of Triumph turning dark blue, instead of its typical orange and pink colors. We realize this is a well-loved spot for many people and are looking further into the issue.
CapeRed The creatures of shadow in the Trial of Fire passed a resolution that, as the true superstars of the Trial, the area should be expanded and named after them to truly reflect their shadowy glory. When we refused these demands, the shadow creatures retaliated by unleashing further darkness in the Trial so that players cannot see the next candle location along their path. While we understand their frustration, it is not right that they should take it out on Sky children. We apologize for this inconvenience as we work to restore the proper lighting in a future update and help these creatures better manage their feelings to prevent this from happening again.

We anticipate the following issues will be resolved in the 0.16.5 update:
CapeTeal While underwater, players are currently not able to offer any relationship abilities; please note that this includes hand holding.
CapeWhite On the 4th Seasonal Quest, collecting the seasonal shard pieces will break hand holding with other players.
CapeYellow There is an outdated artwork in the game that shows the Seasonal Spirits holding incorrect items that are not in the game.

Not a Bug
CapeBlack Diving is possible in any level with deep water, not just the new area for Season of Abyss. However, no additional features or visual effects have been added to these other underwater spaces at this time.
CapeBrown The Prophet of Earth Traveling Spirit initially offered a placeable item that was not intended to be included in its tree. For players who unlocked this item during its previous visit, the 0.16.0 update will automatically correct it to the Earth Element mural icon from the Season of Prophecy.

We appreciate your patience and apologize for any inconvenience these may cause while we work to resolve them in a future update.

polar stag Jan 14, 2022, 5:27 PM

#

[Live]
Additional 0.16.0 Known Issues

In a section of Eye of Eden, some Nintendo Switch players may be unable to see the hug emote. While we work on tracking down the cleverly hidden emote, we recommend the following workarounds:

If using a controller to play, try using the touchscreen instead
If possible, play Sky on a mobile device instead

(While sharing your hug emotes here is unlikely to solve the issue, thanks for sharing them all the same. I do enjoy hugs!)

restive shore Jan 24, 2022, 7:33 PM

#

[Live]

We are aware some players are experiencing server errors when the dragon-shaped felicitous figure appears in Home. We appreciate your patience and apologize for any inconvenience while we work to resolve this issue. 🐉

whole lion Jan 26, 2022, 7:58 AM

#

[Live]
Connection Errors and Server Instability

~~We are aware players are experiencing delays logging in and staying connected to Sky. We are actively investigating the cause of the instability. We will continue to update this post as more information becomes available.

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve this issue as soon as possible.~~

The issue should now be resolved and the servers should once again be stable. If you are still experiencing issues, please restart the game.

Thank you so much everyone for your patience while we worked to resolve this issue. SkyBow

restive shore Jan 27, 2022, 7:06 PM

#

🕯️** Known Issue Update** 🕯️

We’ve made a minor change to improve server issues related to the felicitous figure. As a result, some players tapping to forge a candle may see a message asking them to wait and try again in several minutes.

Read more at🔎 : https://bit.ly/SkyKnownIssueUpdateJan27

whole lion Feb 3, 2022, 8:26 AM

#

[Live]
~~We are aware of server instability. The team is investigating the cause and working on a fix. We will update this post when additional information is available. 🙇

We apologize for any inconvenience this may cause and appreciate your patience while we look for a solution.~~

Thank you all for your patience while we worked on a solution! Servers should once again be stable SkyCandleLighting
If you're still running into an error, please first try closing and restarting the app.

restive shore Feb 14, 2022, 6:35 PM

#

[Live]

We are aware of an issue related to progressing in the 4th Seasonal Quest: If more than 4 players do the quest together, the icon to collect the resource will disappear after the 1st person collects it, which prevents the other players from progressing.

This will be fixed in a future update. We apologize for the inconvenience and appreciate your patience while we work on a solution. stickerLove

restive shore Feb 17, 2022, 5:46 PM

#

[Live]

We are aware that for a brief period of time, this week's Traveling Spirit was charging seasonal Candles for one of its items instead of regular Candles. We are currently investigating the issue and will share more details once we have them. Thank you for your patience and we apologize for any inconvenience. stickerLove

restive shore Feb 19, 2022, 2:02 AM

#

[Live]

We are aware of an issue that temporarily altered shop prices. We have addressed the issue and are currently investigating affected accounts. We apologize for the inconvenience.

polar stag Feb 21, 2022, 3:47 AM

#

🕯️ Known Issue 🕯️

We will be removing items and refunding players for all non-IAP purchases made during a window of time wherein prices were incorrect. We have also extended Days of Love and the current Traveling Spirit by 48 hours.

https://bit.ly/KI0220

restive shore Feb 25, 2022, 11:26 PM

#

[Live]

We are aware of an issue where players with Android 8 devices are crashing in-game. We are currently working on a fix for this issue. We apologize for any inconvenience this may cause while we work on the fix.

restive shore Feb 26, 2022, 4:34 PM

#

[Live]

We are aware that Social Feed translations for boats and shrines are not working. We apologize for any inconvenience this may cause while we work on the fix.

whole lion Mar 3, 2022, 8:29 AM

#

**[LIVE]
**
~~We're aware of some Sky server instability occurring. We apologize for any inconvenience and appreciate your patience while we investigate the cause and work on a fix.~~

Sky servers should once again be stable. Thank you for your patience while we worked on a solution.

If you're still running into an error, please first try closing and restarting the app.

proud ledge Mar 3, 2022, 6:47 PM

#

[Live]

~~We are currently investigating server issues preventing players from accessing Sky.~~

We apologize for the inconvenience, and will update this post as more information becomes available.

[Update]

Sky servers are once again stable.

We have identified a potential resolution for the issue that began with the 0.16.5 update preventing some Android users from logging into the game. We hope to deploy this fix soon and will update again once it is available.

Thank you for your patience!

restive shore Mar 4, 2022, 5:24 PM

#

[Live]

A Hotfix was released earlier to accommodate certain Android players who were unable to log in since the release of our 0.16.5 update. Affected users should able to access Sky now.

We appreciate everybody’s patience as we worked on this matter.

polar stag Mar 7, 2022, 3:37 PM

#

[Live]

Known Issue

We are currently investigating server issues preventing players from accessing Sky.

We apologize for the inconvenience.

last scaffold Mar 7, 2022, 8:45 PM

#

Known Issue - Update

We are glad to inform you should be able to access Sky again.

We apologize for the inconvenience the issue may have caused.

restive shore Mar 23, 2022, 7:53 PM

#

[Live]

Known Issue:

We are currently investigating server issues preventing players from accessing Sky.

We apologize for the inconvenience.

restive shore Mar 23, 2022, 8:10 PM

#

[Live]

Known Issue - Update

We are glad to inform you should be able to access Sky again.

We apologize for the inconvenience the issue may have caused.

polar stag Mar 26, 2022, 12:52 AM

#

[AnimeJapan]

Known Issue: We are aware that some of you are not with us at AnimeJapan, and that makes us sad. In order to counter said sadness, we'll be sure to post lots of pictures in chat to resolve the issue SkyTada

last scaffold Apr 8, 2022, 7:46 PM

#

[Live]

🕯Known Issue🕯

We are aware of some issues on live in #thatskygame, and are currently investigating the cause and working on a fix.

We appreciate your patience during this time.

last scaffold Apr 9, 2022, 1:01 AM

#

[Live]

🕯Known Issue Update🕯

We are glad to inform you the chat and visibility issues have been addressed and fixed.

We apologize for the inconvenience the issue may have caused.

last scaffold Apr 11, 2022, 7:22 AM

#

🕯️ Known Issue 🕯️

We are currently investigating server issues preventing players from accessing #thatskygame.

We apologize for the inconvenience.

restive shore Apr 11, 2022, 8:02 AM

#

🕯️ **[Update]**🕯️

The server issues have now been fixed. We apologize for the inconvenience this may have caused. stickerLove

last scaffold May 14, 2022, 10:03 PM

#

🕯️ Known Issue 🕯️

We are currently investigating an issue preventing players from accessing #thatskygame through Facebook login. Please note that players should still be able to access Sky through other login means.

We'll extend the current Traveling Spirit's visit so that affected players get a chance to see them.

last scaffold May 17, 2022, 2:20 PM

#

🕯️ Known Issue Update 🕯️

The Facebook login issue has been addressed.

Players who use Facebook as their main access to #thatskygame should be able to log in normally.

Thank you for your patience.

Edit:
With the Facebook login issue addressed, the current Traveling Spirit is free to return home. 😌

The current TS will depart at 11:59 pm PDT tonight! Be sure to visit them before then.

last scaffold May 18, 2022, 9:05 PM

#

🕯️ Known Issue 🕯️

We are aware that players logging in through Facebook are having difficulties accessing #thatskygame, and are investigating the cause of the issue.

Thank you for your patience.

last scaffold May 26, 2022, 1:18 AM

#

🕯️ Known Issue Update 🕯️

The Facebook login issue has been addressed.

Players who use Facebook as their main access to #thatskygame should be able to log in normally.

Thank you for your patience.

restive shore Jun 29, 2022, 4:20 AM

#

🕯️ Known Issue 🕯️

We are aware that players are unable to use the chat translation after the 0.18.0 update.

Thank you for your patience.

restive shore Jun 29, 2022, 9:45 PM

#

🕯️ Known Issue Update 🕯️

The chat translation issue is now fixed.

We apologize for the inconvenience the issue may have caused. stickerLove

last scaffold Jul 11, 2022, 7:14 AM

#

🕯️ Known Issue 🕯️

We are currently investigating server issues preventing players from accessing #thatskygame.

#

🕯️Known Issue Update🕯️

Thanks for your patience while we worked on a solution.

The servers should once again be stable — happy flying!

If you're still running into an error, please first try closing and restarting the app.

last scaffold Jul 11, 2022, 8:57 PM

#

🕯️Known Issue🕯️

We are currently investigating an issue where Switch players and Mobile players are seeing different locations for the Shard Eruptions.

Thank you for your patience.

last scaffold Jul 15, 2022, 11:37 PM

#

🕯️Known Issue🕯️

We have found a fix for the bug that is causing the Shard Eruptions to appear in two different locations after reset.

In order to resolve this bug, we had to change the Shard Eruption cadence from what they originally were this week.

Thank you for your patience.

last scaffold Jul 16, 2022, 12:59 AM

#

🕯️Known Issue🕯️

We are aware there is an issue where energy is not recharging in the Fire Trials when you are in close proximity to the first 3 candles.

We apologize for the inconvenience.

restive shore Jul 20, 2022, 5:52 PM

#

🕯️ Known Issue 🕯️

We are currently investigating the server issues.

We apologize for the inconvenience.

last scaffold Jul 20, 2022, 10:15 PM

#

🕯️ Known Issue 🕯️

We are currently experiencing a DDoS attack, which may result in latency issues as well as disconnections.

This attack has been ongoing for the past few days, and we're continuing to try and mitigate it.

We apologize for the inconvenience.

Edit: Your account and candles ARE SAFE. A DDoS attack means an 'over charge' on servers, so to speak, only affecting the connection.

last scaffold Jul 21, 2022, 4:12 PM

#

🕯️ Known Issue Update 🕯️

The team is hard at work continuing to try and address issues brought on by the DDoS attack.

While they work, we're going to continue doing our best to celebrate Sky's 3rd anniversary on social media with you all.

restive shore Jul 22, 2022, 2:46 AM

#

🕯️ Known Issue Update 🕯️

We believe we’ve been able to address issues introduced by the DDoS attack.

You should be able to connect to the game.

Please let us know if you’re still experiencing issues.