#android-questions
1 messages · Page 135 of 1
You need google play games app installed from play store and you need to be in the same Google account on your new phone's settings as well
as I said you need an ID you can find on yoour old phone
You only have lag in the sky?
about that crash of the game?
Does messaging them on live feedback helps us compensate the candles we missed?
Unfortunately you were just lucky, some sort of update needs to happen as there needs to be a change in the code most likely. That's only giving false hope to others struggling with the same thing rght now^^
It'll help yes:)
No update was put in live. Game engine adjustments should have been posted in #known-issues or #news
Thank you! I hope they do because we missed a lot of fun.
imagine in the world parallel to all android 8 who are here suffering like me a lot without being able to enter, see our skykids missing us a lot without any kind of movement waiting for us bored, tired, stressed out and frustrated anyway
Yeah I can see that
I had a fear when the bug started but since is a known issue I feel a little relieved
Guys , i found my id on my old phone game , where should i put it in my new phone ?
also , i saved that google account on new phone too , i started game , chose googl account as method . still nothing happened ...
it does completly nothing when i tap on google account as sign in method
Do you mean you found your Sky id?
yes i have it
!support If you want to restore your account, contact support with the ID, only ever share you sky ID with support. That's the only way to restore an account with the id:)
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
thank u i gonna go do it
Note that support can take up to a week to reply, usually 3-4 days though, good luck!
it depends on how bad is the problem
Not really, they're trained to reply and fix all kinds of issues. It only depends on how loaded support is with tickets, and whether or not they're on a break (in this case it would take over a week) Which is why the time ranges from a few days to a week
If they go on a break, it's usually announced in #news iirc and usually only happens on days like Christmas or any other major holiday where they might want to be with their families^^
actually I'm pretty the last one happened on New years instead of Christmas
I would like to ask how can I get Sky's internal beta qualification?
Read #beta-faq
@ember gladeoh thank you
Mmmm~ still crashing
Hm.. Is the dev still fixing it?
I think they are
no one knows
If I'm not wrong, there's still no update for the Android devices, is there?
Right


arggg 4 day without sky
If this continues, it will probably be fixed in a week
This will takr ah whilr be patients peeps :>
i want to die
Well i just waiting for fixed the ts that have umbrella tho
!ts
The next Traveling Spirit is scheduled to arrive on <t:1646294400:F> 
You can read how Traveling Spirits work here:
http://bit.ly/TravelingSpirits
Since i just waiting just playing another rpg game
Hope the bug will be fixed as soon as possible 
My friends said that they cannot play sky, all of them have the Android 8.0 version. How can I help them ..?
Dev is fixing it now so just tell them to wait
I am just waiting EE
Hope Devs fix it soon, my friends look so bad

Let's not chat here.
#general-sky-discussion or #cozy-sky-discussion
What?
Does sky have problem or my phone quality is bad? My hair color have so much black line but idk how to fix it
U can see in the #known-issues
I don't think it's in known issues. What's in known issues is about the crashing issue making sky on Android 8 unplayable, and translation feature not working
A screenshot would be helpful but I think you're experiencing that visual bug that make hairs appear black/semi black, can also affect realms either making them black or red/metallic. Make sure to bug report it^^ Try to clear cache (not data) , restart sky if you haven't yet and/or restart device if none of it fixes it. You may need to reinstall if nothing works(make sure to have your sky id saved and your account is linked, preferably to more than one method)
I have delete it and redownload it nothing seem to work
Have you restarted device and cleared cache? Otherwise there's nothing you can do unfortunately^^ Report it as a bug, you're not the only that has experienced it. Hopefully TGC will get to it eventually
Okay thanks 
Can I ask how to unlock: What about the display of invitation channel #beta-invites?
It will be visible once invitations are open. They open when devs need more testers they are not scheduled
I have a question actually when I installed sky on my android phone and try to log in my account by google by trying to switch the email they won’t let me do it (I can’t switch email)
Greetings guys, 4th day today and still counting without play sky, anyway
we have same problem, when i press switch or confirm it just keeps repeating the question instead of logging me in ;;
(I already replied to them in another channel) You need to turn off the automatic Google play sign in so it lets you choose iirc, tho I'm not sure how to do that. Your other option is deleting all gmails but the one you need from your phone (from the settings), then go back to sky and it should use the only gmail that's available
You can add back all the emails after you log in successfully
I believe to turn off Google's automatic sign in is- Play games > profile > settings > turn off "automatically sign into supported games"
Take there acc and collect candles for them
That's against ToS.
Are we gonna miss this week's ts?
Good evening, is there any news about fixes for Android 8 or when we will be able to enter the game 
We was waiting devs to fix it and today is the 4th day we cant join, so we are waiting for the news on the channel #news
It will take a lot of time... will the problem be solved... or will we never play in Sky again
If you haven't heard about the announcement yet, you can read it on this channel #known-issues
Thank you

Idk if this has been answered before but I have my Nintendo account linked to the Sky mobile app (on Android phone), and I got a new phone today (still have the old one though). I don't know how to set it up so I can play with the same account on the new phone. When I try to sign in with my Nintendo account on the new phone it just asks me if I want to make a new sky account
For clarification, I'm logged into Sky with my Nintendo account on my old phone, but I want to log in with the same account on my new phone and play on the new phone instead of the old one
If the game is asking you to create a new account, that usually means no Sky account is attached to that Nintendo account. I would suggest making sure it's the correct Nintendo account. If you are 100% sure you're using the correct Nintendo account, the next step would be to contact support.
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
im getting the itch to play sky :(( why 1 week+?? i saved up sm candles for the next TS :<<
Have people who were having trouble logging into their account from a new phone heard back from player support? I wanna know since I want to change my phone one day too
Well, you just need to tie your existing account on your old phone to Google or Facebook
If you use Apple Device you can tie on Game Center
No no, I mean if it has worked for anyone
Not sure what you mean? I don't think there were any recent bugs/issues with that. What issues are you having with it?
None really, I just wanna know if people who've had these issues before have it resolved now
Probably, I'd assume they would come here to ask about it again
They're not talking about any of the issues in #known-issues , none of the recent ones at least
Using emulators is against the Sky TOS, @shrewd coyote. Please don’t use or discuss emulators here.
Thanks, Doodlebot! 😄
Has anyone here who didn't update prior to Season of Abyss had trouble updating? I finally made enough space on my Android and the update still asks me to remove apps worth the same amount of GB.
I haven't played for a couple months or so and I'd been hoping to return this week
You need 3gb free to update sky, it's likely you don't have 3gb free- Unless you do and it's still saying to remove apps?
I have 3.3 GB space available
Not sure that 0.3 would be sufficient for the rest of the apps, but I'm not 100% sure. A few days ago someone had the same issue with the recent update, except they had like 100gb free and still couldn't update, not sure if it was resolved for them either but haven't seen them since
brb to read back on that
I'll be working on my classwork in the meantime - hopefully something is resolved within the week 😅
Found these two messages from a similar issue to yours,
1.If the update doesn't show up, long press Play Store from your app drawer, tap app info or the ℹ️ icon. Tap storage and cache and clear cache. Wait about 60 seconds and check the play store again for an update.
Make sure you have over 3Gb free storage too
(credit to Uzephi & definickly)
2.Clearing data from play store and play services should do the trick. Just be sure to not do anything on your phone for about 60 seconds since those two apps will sync your data back from the cloud and can cause your device to lag randomly for those 60 seconds. (Credit to Uzephi too I think?)
I tried option one and it hasn't worked 💫
I do have the play store and not the play services, and I am a bit nervous about clearing data
Clearing data from playstore would just remove history and so on, all purchases and apps are saved to your gmails. It may also remove payment methods that you might have saved, but that's easy to get back as it's just re-adding all the information back onto it, it's safe to do so
Aaa, okay! I think I understand a bit, but I have a few more questions 😓
what a tremendous disappointment to see the channel #news and that they have not yet solved our problem
Ask away!^^
Thank you!
All right - so I have a profile in "Play Games" with Sky in its library under my gmail [insert name]. It'd be okay following the step mentioned?
Guys where can we talk about the game problem?
Depends on what you mean talk?
If you want to discuss/complain (don't mean this in a mean way at all) about them , #general-sky-discussion
If you'd like to report a bug/issue #report-a-live-bug
If you have a bug/issue and need help to solve it, ask from fellow players in #questions-and-help
If there's a problem that isn't necessarily a bug but something you think you want to change, for e.g. more ways to get hearts, #live-feedback or #wishlist-and-ideas-archived
Yes^^
just don't be me and remember your password to your Gmail
Thank you! It makes me less nervous - I remember not storing my data correctly and losing much of my music compositions (😅 🥲) so I hope this turns out well
Good luck, it should go well (just not sure if it'll fix the storage issue, hope it will) 
Thank you! It didn't work, but my profile looks pretty unscathed 👍
I am just going to hope they address this sometime soon 😅
I have a feeling that 3.3 just isn't enough for your device, that 0.3 might not be enough for the device itself to run. They wouldn't address this since very few people experience this, and the majority that do(excluding the ones with 100gb free and play store is just being weird in that case) the majority that do just turn out to not have enough storage.
The only issues they talk about are the very major ones that affect a large percentage of players. This storage issue is also not TGC's fault, it's playstore fault
You could ask in #questions-and-help but I'm assuming that playstore is assuming you don't have enough storage for the device itself
Ah, okay, I'll just work on deleting more data 👍 I have a lot to doc honestly
I'm so close blowing up
haha i can't live without sky /srs
I need to play sky it takes my stress away aAAAA
same ..i still cant login till these day.. i even missed double season candles event as im saying
i hope there be compensate for this
Hii!! I just switched to a different phone today, and I accidentally created a second account- how can I log into my main one?
is your first account connected to google/an email?
yep!
NOOOOOO
Redownload sky or just change the acc from the first log in place
ooo good idea

I wonder if we're getting candles for this, since we couldn't cr and ts is approaching..
Don't want to ping due to age of the post, but all Android devices eligible to play Sky will have Google Play Services. It's not an app, but a system module. It's only accessible in settings - apps - show all apps - 3 dot menu - show system apps. It should show there. No need to worry about losing anything when clearing play store or play services data. It's all backed up to Google's cloud.
Have the Android 8 crashes been fixed yet?
No, it will be announced with a patch update in #news or #known-issues
Today is the 4th day can not join in, so we try to be patient m8
Does anyone else have an issue with the instruments in Sky? Often I'll be playing the piano and the notes with waver. Like drop or jump an octave and then go back and forth.. makes it sound all over the place..
Yeah, that's the instrument fitting the key to the bgm. Just mute your background music and the notes will stay in C major
Ooh ok awesome, thank you! :)
I'm dont have enough time to take care of mine and them, but tks about ur help
I had a dream last night that's android 8 bug fixed but i I woke up and found out it isn't 
Ever since today, I have been trying to get into the game, but it just freezes on the logo. ( thatgamecompany) is this happening with most people? Or is there a update of sorts?
Same
i want to die 
does anyone has a list about the android phone models survived from these two two update crash ? i am considering buying a new phone recently.
I can't imagine if we missed the TS
Hope i don't miss kizuna pack ;-;
How can we ask Tgc If they are in progress of fixing the crashing bug
U should buy IPhone
I hate the feeling of waiting without knowing if there will be results or not. At least they should be responsible for the announcement that the repair is in progress, but they didn't say a word even though the players complained a lot
Are we going to get compensated for the crashing?? That's a ton of candles we're missing out on..
Does the season guide have a name
Why'd it have to be the day they doubled seasonal candles too 😭
My running chart is before refreshing
But at least let us know how long it will take to fix this bug. And I also hope they will fully compensate. Last year, there was a bug that caused the screen to go black, but a lot of people didn't get any compensation
me hoping that android 8 players will be able to play soon

my huawei nova 2i ( android 8 ) still can run Sky after update for some unknown reasons.
I think the best way is to tell them that on live feedback. Idk if its effective but at least we tried.
my Samsung tab s6 survives both. i think there may be some android phone models do.
Ahh, okay, I'll keep that in mind! As per @swift basin 's advice, around 3.9 GB, I was able to update! Thank you for the help ☺️ 👍
Those of us who can't get into the game lost more than 25 seasonal candles. 😔😢😔😭
Don't be sad. What's your reason?
TS IS COMING.
I won't recover from this one 💀
i hope when the sky crashes on the TS day update will comr
What if update pulls a juggler on us 😍💪
Please, I'm already upset about the crashing 💀✋
is that what you wrote for 4/5 minutes
dw we all are going to die
I was distracted lol

when will bug 8.0 be fixed?
1 week or Months still fixing the crashes 
1 month it seems so far, hope they can fix it as soon as possible
YO- WE GOT THE SAME DREAM 😔😔 this prove how depressed i am without sky
prepare for ts reveal tomorrow
I hope at the next update they would double check before releasing to lessen any bugs to give inconveniences to them and players.
Kinda hoped I'd wake up to an update, that sucks
I wish it was black screen instead of crashing
My friends would have given me uber atleast
I'd wish it there was no problem at all in the first place 😂 but yes let's wait for the Devs to fix it, there's a chance it'll be done before ts comes, but don't take my word on it
Sucks how ios are superior
This is painful 😣
Yes my friends gave me uber last time
When will it be fixed
Nooooooo

We'll either miss ts or only get one day
im literally abt to tear up i hope we can all play soon to everyone suffering the android 8 bug 😭 i don't wanna miss the kizuna ai pack i got my bank ready 😭
First vtuber
imagine all of us very prepared with all the money from the bank to buy kizuna, and the desire to farm the candles and spend them wildly on the spirits ufff what a greater satisfaction after being 1 week without being able to play sky, and yes, me for Unfortunately I also dreamed that I was playing sky, this game is so addictive that it is not normal for our brain to interact by itself that sky is already part of our daily life, let's be honest, it is the pure reality when we love a videogame and we are very adictive
True but it's the only thing I can look forward to whenever I wake up so it still sucks we can't play
yup, literally i'm ready too to buy the pack
Just curious, how long have you guys been playing for?
1 year and few months
I been playing since october 2021, so almost 5 months
1 year 6 days
sorry for barging in, im also waiting for the issue to be fixed
Ah okay, I'm on a break from sky after more than 1.5+ continuous years, I missed my season of assembly ultimate because of a less common bug 🌚
Ah, because of this bug, now I live in discord channel 
Oh man, this reminds us of the pandemic in quarantine, but sky version, our house is this channel and sky is like our street and outdoors, they have us locked up without going out to interact with the views and the virtual environment
And if that were not enough, last night I had a tremendous headache and fatigue from worrying too much if the #news or #known-issues would come out that they had already solved the bug
You really need a break huh
I agree it seems like u need to take a break from ur phone until it gets fixed, maybe go out for fresh air or drink coffee or something
Sky addiction is my diagnosis
I've rested and I'm better now, the pain and fatigue from last night are gone, I'm back to normal
i ate a medicine last night
Drinking water will be better than coffee, Stay hydrated and eat your meals, worry less about sky, distract yourself with something else
I did it, yesterday i was looking netflix on my phone 
That's good enough
I feel like Sky will get fixed when we lose all hope
I don't know if my advice will help you, but the truth is that it is much preferable not to be able to play than not to have Wi-Fi at home, I say it in general, so let's not lose hope and you will see that soon we will return to normal playing, it is very frustrating I know but life is hard even if you least expect it, therefore never lose faith, cheer up guys, I love you and I'm glad that in these consequences you have given me the opportunity to meet each and every one of you Those of us who are here supporting each other and chatting without any type of conflict, simply thank you, the world is a handkerchief and I hope that God blesses you and your family


I haven't been able to play Sky for the past few days 
When is the crashing going to be fixed 

Ah damn, feel so frikin bored.. i want to play sky but its always getting stuck
#general-sky-discussion please, this question has nothing to do with android
I've literally been playing Pokémon Unite 
I want to see my friends on Sky but 
The game just immediately crashes upon load up of Home Space Stargazing Pedestal 
fun fact is .. i play genshin w this phone Android 8.1.0 and its still can even do coop lol ... WHY whyyyy sky cant ahhhh
Good thing I have 320 Candles
If this bug gets fixed and we don't get any compensation I can still buy Days of Bloom stuff 🌸
my phone is a relatively cheap budget phone
There's no way its even going to run Genshin
I hope sky can fix this bug quick
lmao mine too . i use redmi 5s . but its still can load 3 big space games
If not, TGC gonna have to give out one of the biggest compensations in the entirety of Sky COTL's History 
Oh wait 
nah I'm not gonna burn my life away on Genshin 
this reminds me of when lil prince double season candles? tgc compensate but not all got em
ooh 
I had exams then 
Yeah:(, damn.. why u do this to us tgc.
tbh, not TGC's fault 
but 
We're losing Season days,
We're losing easy 10 candles under 30mins run days

Ooooohh i get it.
tgc fault tho... obviously our phone can still login . but the game system kick us out from home
Someone's going to have to give us something or it's going to be kinda unfair 
It's a bug 
Those happen a lot in big codes 
But my friend, ios user he still can play
idk why..i have feeling like tgc won't look after this matter bc they thought oh "the minority" only
Yeah but the there must be something with the compatibility of the log-in key chains? ( I'm not a coder, don't take me on this )
On the bright side,
This benefits those who have no time to play Sky but are still affected by the bug ( if they give compensation )
remind me back then when lil prince double season bug happened cant login . when people roaring at genchat about it to get them fix ..took them almost 2weeks and half ..and 1months to get compensated by most players
Just this my only game that i was play everyday.
Me: I was afk for most of TLP
honestly...i dont really put high hope on this "compensate" bc of the history tgc put me.. some players also got shut down from mentioned about it tho back then
☕ Cancel culture at its finest
We got candles for the black screen issue tho, There's no way they won't give us candles now , it's not fair
Yeah, we've missed like what... 60+ candles already? ( 15 a day is relatively easy, just a tad bit over an hour )
And then 20+ SC and some hearts? 
Has it already been four days or is it more 
I just want the ts 
oh right... the TS 
I don't even have enough candles since we couldn't cr
feels like almost a week .. i doubt only 20SC tgc makes us missed it
its more than 20SC
Wait didn't Sky go down last Friday or Saturday...?
to whom buy season advance .. they got more than us
Today is Tuesday 
Honestly, we've always had issues, especially with crashing but this is a whole new level
Yeah, I hope that doesn't happen in future season too since I'm planning on getting a pass
The troll bug 
Log in: Loads up fine
Game: Continues to load in properly
Also Game: Immediately crashes upon Homespace Stargazing Pedestal load up 
guys when was the exact day that there was maintenance?
Me who is literally a veteran~
Yes
I have 'Flying Sanctuary' in my name because I'm a Manta Bearer with Flight Ult too
25 Feb since the bug happened
Hello darkness my old friend
5 days already for me
I want the capes I missed last year because Phone confiscate
You should answer the 56 messages /j
okay, if there was maintenance last friday they will surely give us the surprise of playing again this weekend, you never know
The time though 
Nice
Okay but they have to fix it before Thursday
What if we peer pressure them into it /j
And give a bunch of resources and spells that we missed ( free claim )
that may also be the probability
Gen Z moment 
someone please count how many double seasons candles we missed?

Tgc either fix android issues or buy me an iPhone idk
5 day 25
It's been doubled the whole time right?
If it's been doubled the entire time till now
5 x 6 = 30
for Pass holders 5 x 7 = 35
About 30?
Are we not complaining enough
we miss so much of our lifespan actually 
as someone who farmed 20 candles daily i have missed over a hundred candles 🌚
Bruh, you scared me, my face is literally on the screen and the sticker suddenly appeared in front of me xD
I do 10~17 ish a day
The pain of commitment to do full cr
it is more pain when ts is come and we couldnt farm
Me who keeps a pile of Candles for this reason 
i do keep a pile its just the ts might be like 300 or 400 candles with hearts converted and i only have 183
I wonder how many people are affected by this bug?
Once the issue fixed, visiting eden is the first thing I'll do, just to ||die||
pleaze live because days of bloom is coming
i been farming daily so hard the other events and ts have all byebye my candles
Definitely a lot, anyone's with Android 8, maybe they didn't check discord/don't have discord to know about the issues
lol Hearts converted 
Just friend a rando Veteran everyday
And you'll get huge heart returns
( Assuming all active, including yourself )
1 Friend pays itself back in 20 days 
After that it's free heart fragments
60 friends is 1 heart a day

tbh
Android 8 users are probably mostly budget phone users 
Nintendo switch users were also unable to log into the game. Does anyone know how many candles they are compensated?
I had no idea this was a bug before reinstalling discord, I thought my phone was just acting up again
i think we are the minority because i paid attention to the #news and those reaction to march ts dates have over 500 within a day
while our #known-issues took a few days to get to 500
should we spams report everyday about this unable to login?
Oh yes the reactions were not as much as other announcements
thank you my dear
i do have over 30 hearts i just scared the ts accessories 50 or 70 candles
im trust tgc is working their best so if we spam its not going to speed anything.. it will make them annoyed

Crap, I don't have enough hearts, heart trade won't be possible in four days with lack of candles 
i be mad if they took 3weeks to fix it
No way it'd take that long, that's a crime 
season lil prince double season took 2 weeks n half .... what u expect
😭 friend??? go into debt
tell them give first and you give later
Give us the whole TS for free 
And then 400 Candles
150 Seasonal Candles
A bunch of free spells
A bunch of Hearts
And a free IAP 
insane
Free IAP for next season and I'll forget every issue we faced
Free IAP solves everything 
Hahahahahahah
True, we will never complain ever, they'll have to delete this channel bc of inactivity
Sure
Give us free Season Pass 
will tgc give it to all players or only the ones affected
Only ones affected duh, only we are worthy of it
whahah how would they know
If it's all players that's just 
player ID I think 
Wake up on ur dreams guys xD
I'm pretty sure their system knows or something, besides ID
We're in a sky pandemic
my account spend 120$ and been supporting sky game for 2years . do me a justice or tgc will lose me as their customer

I just hope we will get something
Only 120$? I spend in +120$ in almost 5 months since i started to play sky 
More than 15 candles
i guess the most compensation is extending ts stay and extending double candles event
just bc people using android 8 doesn't mean they not worth for tgc to fix this bug asap
But i dont think this will happen, we're only minority, I don't know if we are getting much
I can see the posibility
Is ok if I send them feedback about the bug everyday so at least to let them know how serious we are? I'm just asking because I don't want to spam or consider to be spam.
Tgc staff probably check each channel, they'll definitely notice us, come on
im gonna wait another week for tgc to fix this asap.. or else ..tgc can kiss me bai bai .. imma move on to another game thats priority their minority customer
a better idea is that we all do it so we will be noticed together
Oh that money is enough to buy an iPhone

Honestly I feel like spamming will soon be our only option but for now, we can't do much
Us later days still not fix:
Maybe this is a sign to get an ios, we get headphones too
when 0 money
Money is the issue
Yeah maybe I should also suggest to double check before releasing any updates to avoid or lessen any issues like this
i really trust tgc to fix. if we start any spam or protest we might be scolded especially since we're minority
Gonna write that tomorrow
How cheap is an iPhone? that amount in spain is like buying a nintendo switch
They kinda need to test the game on different devices in case of bugs
i heard iphones in america are cheaper than overseas
I'll rest in peace when sky comes to ps
I agree
I agree with you on that
#live-feedback is good to suggest
The iPhone 8 or xs is reasonably priced
Texting the staff personally sounds scary 
I know but at least we tried
Well
We do have the rights to protest
but TGC does have the right to ignore us
They made the game
It won't be good for them but they do have the right though
i was scared too but then i get less scared if at least i tried to communicate and to make things better
cause if i do nothing.. nothing will happen for sure
Because of the Covid epidemic, I can't go to work, otherwise I would have bought an iPhone to be able to play Sky
They can't just ignore us, we didn't choose to not have enough money 
how to protest nicely
Time to send those "share to 7 people or you'll be cursed" to tgc staff /j don't do that
I really don't understand how to use it because I'm more of the Android, my life is simpler and it makes a lot of sense, iOS is like being in space and you only see many texts and many options to touch and all that, if on my brother-in-law's iphone (from older sister) and my little sister's iphone it was hard for me to understand, imagine if I had an iphone myself, my head would explode
i wish tgc to communicate with us cause now we dont know what theyre doing.. if theres any progress at all
We are android peasants
That's what I said to them on my feedback. At least any progress
It would have been great if the developers notified us every hour about the progress of the fix.
Yeah that would be less stressful
thank you Lonnie
you want them to develop ocd or something?
i also gave feedback like pls compensate candles for those who missed days
Np we are fellow androids
im sure mega meant like they tell us progress from time to time instead of no news at all besides them acknowledging the problem
Well they did compensate last time during TLP (I think) when android users were also crashing hard, so I'm assuming they'll do the same here
last time compensation was given out, it required players being unable to play for almost two weeks
how many candle
Ow man, thx for understand me xd
My english is bad, and im processing to learn xd
I'm just poking fun dw
Its okay, we are family friendly xD
12 am : we are working on it
4 am : we are working on it
7 am : we are working... zzzz
You don't understand, their work day just hasn't started yet
(this is also a joke)
they did fix those translation problems 
anyone knows what to do if i can't hear any audio in game? i've checked my settings, the volume is up but i don't hear anything
on ios? is your phone in silent mode?
restart phone. did you check other app audio
be careful that there are jokes that could be true

or whatever it is called
Imagine him trying to fix his audio and the phone has gone muted HAHHAHAHAHAHA
my audio's working fine on other apps, it's android
Imagine we get a notification that sky is fixed
keyword here is imagine
oh no. your audio settings in sky are up?
it is up on its highest
Did you restart the game? The phone?
check your phone’s settings for “media” audio. there’s different audio-levels to lower or increase than just the main one

(There was a rare case that audio muted for me (long while ago), but it fixed with unknown way...)
5 days without playing sky😑
We gonna try to get a record guinnes without play a game?
world record on days before i become insane and lack of sky drug
If this bug had not happened, I would have finished the season by now
Andorid 8 is going to lose TS?
we all have no clue when the fix is coming
even if past fixes were 1 week, this is another problem. having expectations is hard 8(
:(
If doesnt. Fix yet it will rip ts ..
I wish this ts was so ugly😇
If this issue went months welp rip
Weasel rerun let's go
Oh that mask
Oh cmonn
People report bug in #bug-reports-android
Like alot
I want that mask but welp rip
guys, the bug that we are having from android 8 has happened to me before in the beta, what a coincidence that the same thing is happening to me in the global, the two parts of sky: children of the light, beta and live, the same thing happens to me, takes me out when I appear entering the zoom mode in home and crashes, make screen black too
still no update for the android 8,
That's what I'm saying to double check before releasing updates. Before any of this issues, I saw a report about yet they ignore and here we are :'(
It doesn't mean they ignore, please don't assume.
They already fixed the crashes for most devices in beta prior release and just a small % of users left affected. It's also possible that they didn't have enough data to point out what's happening or they already were working on it. You never know, therefore don't assume the worst
Bro the new season is coming soon

and the spirit 
It isn't coming soon. This season has more than a month and there are 2-4 weeks gap between seasons
I will give up😦
You're right, thank you for the correction
There's days of bloom will be coming I need to save for that..I wanna complete the season too and on top of that TS is coming this week

Hope they fix it soon ..
saddd
Please don't share beta content here. Beta content should remain in their respective channels.
Oh my bad i didn't know it was beta bc the account didn't mention anything abt it but no worries i will be careful next time
I'm looking forward to solving this bugs and hopefully it'll be done soon.

The community generally agrees that the following things are spoilers:
- Anything after the door to Eye of Eden (but not the word "Eden"... might as well spoiler tag "shofgouaoasif"
) - What the 8-player puzzle unlocks
- Anything in the secret levels including what they are or what's inside them (||TGC office in Vault and Nintendo playground in Wasteland||)
- Beta content is not allowed outside beta channels, even with spoiler tags. (This includes beta content that is not live or not meant to be accessible)
im actually a moth 😭 i have been playing for like,,, a two weeks?? If i was able to play today and the days i missed, its gonna be 3 weeks at most
still no update for sky
Month
2years
I just logged in and this time it took 1 second longer to crash, Actually gasped thinking it'd work 
next time it will be 10 seconds before we crash 
me too :(((
Done thanks!!
AMD JOW ARE WE SUPPOSE TO COLLEC TSEAOSNAL CANDLES AT TIME
Please mind your tone don't shout (caps)
I'm not dev
bestie ik that and i am not tone shouting lol it's just caps it stays at capes most of the time
Ah it's ok, it's easy to misunderstand caps 
Tho your reply can be seen as aggressive considering the caps and what you said, try to be mindful of what you say and how you say it
When will the new update gonna be out I'm tired of the game keep crashing
No one knows when things will happen in Live
Any Live announcements will be made in #news!
Am I really one of the only Android players here who's game doesn't crash?

No, majority of players don't crash

!thatskybug - report it as a bug for your device, majority of them don't have this problem
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug 
You can also read more detailed instructions in the link below! 
#questions-and-help message
Already
Then wait patiently 
Missing days to collect extra candle, it's like the black screen glitch all over again, and I didn't get any compensation for that either, even tho I filled out the report 
Yeah it can be frustrating. However I am surprised that android 8 is still supported at all. It's 4 generations old droid
Let's hope the best it's still supported and devs find a solution 
Well sadly that the kind of android I can afford for now
No other devices I got support sky, this is my only hope
Right
As I have nothing to do to put up with while they are solving the bug problem, I am here playing the guitar in the meantime to vent my sorrows and at the same time for that minute of silence for the victims of the bug, If I could send short audios I would send you some cover of mine.
No offense, you're making the issue sound dramatic 
As kindly as I can put, this channel is for discussions and chatting
Please head to #general-sky-discussion or DMs if you'd like to chat about it with others:) Coming here to say that it hasn't been fixed doesn't make TGC work faster^^
A bit

no one know

but they're working on it. have some faith
The faith is the only way to see the positive
If you'd like a compensation , please make sure to express that in #live-feedback and/or #wishlist-and-ideas-archived to hopefully convince TGC
Devs don't read this channel and this channel isn't for expressing these things, it's for Android questions and answers 
They take a long time to fix the bug😑
Bugs take time to fix, as it means to dive into the thousands of codes, and making sure that by fixing the bug you're not breaking anything else as that often happens. It can be as small as a missing bracket within a hundred lines of code that's causing the crashing. If you think they're taking too long, you can always apply as a coder for TGC and fix it for them
We will get a notification in News /known issues if there's an update about the issue/fixed
I think the semi-missing wl in gw is a good example for how changing something slightly can cause a random wl to just go 
Another reminder to bug report the crashing if you haven't yet, and please be patient. I would also suggest #live-feedback and/or #wishlist-and-ideas-archived to ask for a compensation as yeah this is a long time to go without collecting sc, especially if you don't have ap
SAMEEE
Has anyone seen any progress in their game?
Probably not, patience and wait til there's an announcement about it
Staying inside the game for a second longer than usual means nothing
Just wondering, not rushing
This is still Android tech topic. Post it in #general-sky-discussion instead! 
Am I crazy or is one of the winged lights in Golden Wasteland missing all of a sudden? The one in the half hole in the wall by the brokendown ship..
Yeah its bug. Its in the wall of that spot
Thank u! :)
Whenever I try to go into the game, it just freezes on the screen and doesn't do anything. I have tried a lot of times but it won't work
(Here)
!thatskybug - see below how to let the devs know
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug 
You can also read more detailed instructions in the link below! 
#questions-and-help message
#known-issues
They're fixing it atm
how many days has it been since the android 8 crash
I haven't played sky since 
Same here
I literally just came back after months of break from it and I got welcomed by a bug
I am manifesting that the android users are able to get on for pants time tomorrow 
Here we are reunited to take a big hug and faith guys, we are stronger than ToS from Android 8, we can do it 
Stronger than ToS? 🤨 
I hope the crash is fixed before tomorrow reset

Yes

Big hug for everyone 
We legit got the power of friendship bc that's what Sky's about, we can't lose
I manifest with Sky friendship candle power 
Same ...
I just checked... Still crashing
tgc would announce the fix. kept checking #known-issues 
theres no news or updates about progress at all Lonnie.
we can only hope and pray
So it's not fixed yet, welp
Back to sleep lol
My friends are probably waiting for me damn

one day left until ts comes and bug still isnt fixed 💀 hope they fix it soon
RIGHT, istg if we going to miss the pants i'm flying to a group of krills bye 🚶♀️🚶♀️🚶♀️
Sky is literally my comfort zone i hope they fix it soon

I think 5 ?
How many days are allowed to miss--and still be able to get ultimate items?
i'm assuming you have the adventure pass as otherwise you wouldnt be able to get the ults in the first place. you can skip 16 days
😭😭How are we gonna get the TS it the game still haven't fixed the bug!!!!!
I mean!!! It's getting on my nerves now!!!!!😭😭
(ignoring the fact that we are missing on my candles too!!! 😭😭)
To be fair, 95% of the devices affected by the crash are already considered EOL (end of life) by their manufacturers. Android 8 is almost 5 years old. Expecting it to play a game in active development with upgrades to graphics is quite ambitious.
Inb4 someone claims Switch is that old. The Switch isn't considered EOL. Android 8 was put in EOL status 3 years ago by Google.
Is the no reverb for instruments a bug or is it an actual feature now ?
Idk but some consider it as bug since it doesn't mention anything on the patch?
😭😭😭😭
I hope it is because I love listening on sky musicians
I was gonna ask when they'll fix it but I think there's ni hope

So sky gonna end android 8 abandoned 😿
There is but from the looks of it we're going to miss the ts. As much I want the pants what I really priotize now is get into the game as much as possible
Are we being abandoned? 
I think if that happen rip
No, maybe the issue is that big that they took a lot of time.
Let's just have hope 
I don't know it that's a good thing or bad thing but yaaaas

Been playing yrs now
Bad thing if they didn't fix the issue then the raid of android users will drop it's rating like on genshin
And those raids are mad serious. I hope it doesn't happen since I fell in love with this game so.
Lets just pray for it 
If we going to skip ts till issue fixed rip i wish to goo oob now
But not fixed and ts got away

!omgomghaveyouseenthe
Please move your feedback to #beta-feedback, and delete the message here.
Conversations, pics, and videos about the beta are spoilers SkyShush Please keep them in #beta-discussion or #beta-screenshots-videos. -thatskybot
Please, skybot...
It is a bug
i hope they fixed the android 8 problem before travelling spirits comes....hopefully tomorrow 😣
Yea
Or not I'm gonna cry
I want the pants
same
can i ask how to play two sky acc on same phone ??? 🥺 i want to do treehouse quest but i don't have friends
One account one phone
Hopefully, they change it back. I'm about to give my feedback on it. I loved the Reverb. :[
what quest do you need
If you want both you need two devices
Oh sad
Time to find friends
you want? is it the cupboard quest
Good luck on your quest pal. I wanted to help but ✨ Bug ✨
can ask in #general-sky-discussion
Seems so
can tgc tell us whether they are still working on it or they cant 
as long as in #known-issues they do
i dont see further updates on the problem
thats why everyones losing hope cause we dont know whats happening
Patients my childs
About the flashback
Will be compensated?
I'm still flashing back..
I still can't get online ,hope to fix it soon
ST coming soon
days of bloom
Everytime the game updates there's a new issue
global Server, update is slow ,maybe 2-3 months onec?

Usually 6 weeks.
But not for hotfix, they may release the hotfix (except switch) once they can.
this week’s ts is gonna drain all of my candles



I waited for that ts, cause i need their emote, hope game will be fix soon
is the Android8 crashing problem gonna till the kizuna ai pack away?
IDK but i hope soon... the pantsss
Welp, we should save for a new phone cuz this isn't working out
Hoping tgc fix it soon cuz they might extend the ts, kizuna event and double savings event til it's fully fixed. Some players have no way to collect it if they dont have any other alt devices to use unless tgc can offer them a compensation of it but oh well
I feel like if someone had another device, they'd have used it by now, sadly, we don't, that's why we have version 8 of Android 
Why dont you guys just update your android version
I have it at 10 now ( I cba to update it to 11)
I don't think that's how it usually works
I don't think in some android phones can easily be updated
We do not control the update, we need to buy a new device, we would if we could afford
i literally just checked their twitter account and i see a lot of people complaining abt the android 8 issue too :')) guess there are so many others who are suffering
at least i saw the tweets on the thread itself... 😭 but they're right tho. we r literally missing so many stuff ;-; and the part where they would compensate us for everything that we missed is so farfetched at this point :/ i really hope it gets fixed soon. i dont wanna miss the kizuna ai packkk
android 8 and 8.1 market share less than 10% now.
My friend still can't log into the game...
When will Android 8.1 be able to play the game?
idk
Why is android always crashing

there's no update
How do I delete that update? 
correct me if i'm wrong, the game was first release on ios then android. idk the full history.
so maybe it was first made on ios then converted to android, that's why before we log in there's a message that relates on the performance of the game on android and they will try their best to improve it etc.


yeah right
where do we get fc code? like to add players without qr or candles..
I'm waiting..
But why android 8 only
Not all Androids receive that, our version is just old
okie thank you for the correction.
just like they said, our version is old.

Wish they have web version of the game or even on pc. 😭 But seriously though, i am still waiting for the bug to be fixed. Can't afford to buy ios phones...
It's impossible at my device ( and no i can't bye another)
Same
Let's just hope tgc will soon fix this issue 
Don't buy IOS... Apple is out for your monnies
Please keep this discussion Sky related. To keep on topic, iOS has the best quality and smoothness because Sky was originally written to iOS and Android is a port only with compromises (because of android fragmentation).
For all the poeple that are having issues with android 8, there currently a big that causes it to crash. It has been noticed by devs and is now in #known-issues
There's also like a thousand different androids all built different by different companies, so providing the best the quality for every single android is near impossible, especially when some androids are basically out dated. Both ios and androids have their different advantages and disadvantages and it's up to the individual to decide which is the best for them. To say don't buy ios cuz X , Y , and Z is- It's your opinion
Yes exactly, this is perfect explanation of android fragmentation ⬆️
I also noticed that some of you who are apparently experiencing crashing haven't reported it. If you'd like to help TGC and and make sure they're getting the right info to actually fix the crashing (some of you are literally dying cuz you can't play) Please go and report it, and personally recommend #wishlist-and-ideas-archived and/or #live-feedback to ask for a compensation because TGC isn't known for giving out compensations. TGC doesn't read the channel, and complaining here won't make TGC work faster
Edit: don't mean to stalk yall but a lot of you haven't reported it
Yes, if devs won't know about and they still don't have enough data, it's up to you Skykids!
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug 
You can also read more detailed instructions in the link below! 
#questions-and-help message
No not impossible or near
It's just simple
If It's impossible then why there many and many games better or worst than sky cotl that can run on any advice?
Idk why do they take all that time to fix this probelm?
I saw alot of games that made by 1 dev or by a company smaller than tgc fixing problems like this in one day only
How can we update our operating system again please?
Sighs true
All I know is that prompts for update would often automatically appear from your Settings bar. At least from my phone that's the way it works. But I haven't received any notification about an update for Android 8 here in my phone,,, you can also check the official website for your phone, i think!! <3 hope you can update your phone soon
I did a thorough check. I see no update for my system not can I find anything in the official Website ༎ຶ‿༎ຶ
Phone brand, I mean. In the website they sometimes have a list of possible android upgrades for your phone model. Then you can just download it
Same 😭😭😭😭 HAHA

I don't disagree with you as I've my own negative opinions about TGC, but every game company and every developer has their own struggles and issues. There have been hundreds of arguments about TGC and people comparing them to other companies, and probably a hundred of messages saying the exact same thing as you. With discord search you can probably find all those conversations and get answers you might want to hear. Please leave this channel to its intended purpose - Androids questions and answers
Is the game working fine for people with android 10?
Not all devices are capable of updating to higher versions as, well, newer devices still recieve all the support and updates until the company creates 'better' devices to gradually put their time and effort into those ones instead. Updating to higher version provides updates to the UI, graphic performance, new features etc. That older devices aren't capable of handling due to being too old. Mine went from Android 9 to android 10 to android 11(current) and one day it'll stop updating and be outdated as an android 8, it's how it is unfortunately. Majority of devices stop getting support after 2-3 years
Should be fine
If you're experiencing anything it's probably your device. Feel free to ask for help if you need it
ಥ_ಥ That's too bad for a news.
I'm a student so can not afford a new device. Sighs.
Thanks for the information though
It's how companies keep a steady income, by abandoning old devices calling them 'old' and coming out with newer ones to say they're better to convince people to get their newer products. In some cases newer ones ARE better but yknow Staying with one device doesn't give them money
Thank you. I have already reported my issue sadly i have 8.1 but was wondering how it was for other people.
Sad reality

Ahh other androids should be fine, I heard of one person who is android 9 and experiencing crashing but that's the only person out of the probably thousands of androids 8's from what ik
Hmmmm i see well let's patiently wait for tgc to fix the issue 😊😊
Are you a mod? 
Sky works for Android 8 and up, So yes, it should works for 10, depending on the company too I guess?
Still android will still have small issues here and there, but it should be better than 8
They aren't, neither am I. Considering the small amounts of mods and that most lurk in specific channels, we're allowed to kindly remind others to keep channels on topic, so people who come in with serious issues can ask for help without feeling intimidated by random conversations, and it's in #rules to keep channels on topic. If you have an issue with someone's behaviour, #contact-the-mods 
No need to be a moderator to keep the channels on topic 
Of course! I am fond of and aware of The Sky Discord Community policies
As Toast said, kindly reminding others is in the #rules channel! There have simply been moments where it appears more confrontational or exasperated than perhaps it’s intended?
Yeah, tbh. I agree with her (Way). I mean I applaud the efforts to keep the chat in check!! This is actually the most structured server I've seen, but sometimes, when somebody is trying to bring up a point or question something that is mildly related to the android bug anyway + let out a little bit of feelings, I feel like it gets swept under the rug as being "off topic". ;-; It's just what I've observed though.
It comes off a little bit passive aggressive sometimes, since everybody is raising concerns and how they feel regarding a topic surrounding the android bug anyway... I just think that the timing of sending a reminder message when people obviously are upset about the bug/trying to question why the android 8 glitch ain't fixed yet comes off... A little confrontational (like Way said).
excuse me can I ask how to find my lost present?thank you!
Tho I feel like it's a contact support situation...but I'm not sure what does "lost present" means...?
Hello dear sky kids, I have a question! I've been an android user for a while now but I never really had the need to use giftcards until I met sky . I want to buy a giftcard and the question is, will the app purchases be immediately turned on after I have money in the google account? Since the game says "App purchases not available. Try again later!" Would really appreciate an answer
You might need to check that your app purchase settings are enabled as having money in the account shouldn’t make a difference in whether or not the app purchase menu will show for you

Me?
someone help I bought a giftcard but it says in-app purchases not available even though I've redeemed it
In sky^
I tried restarting the app but it's the same
Do you guys know any way to fix this??
@fast hearth Have you tried this?
Idk how to check that, let me go watch a yt video real quick 
I never checked the settings but it works now! Thank you so much guys 

@viscid rivet @tiny sand As per myself I always like looking at the bigger picture and resolve something in the core. It's inarguably the best to report crash as a bug regardless others reported because even the smallest new details can help devs in breakthrough. Unfortunately a minority of us come here to help the affected ones and it's sad to see these helps quickly got buried with emotional messages or chatter which are not android tech related. I'm not against chat but whoever comes here can't see the most valuable information, this is why I pointed objectively. Anyone can see from previous messages here that I (and others) help with heart, objectivity and with most short way. Why short? Because many times people ignore long messages or miss valuable information from them even when pinged. This is not a fault, we live in a world of informational noise so it's easy to drag drag something out of context which already happened here too. Dragging out one sentence and magnifying it to asking of someone's mod or taking an objective message as dismissive following it to a theoretical general conversation doesn't help understanding the intentions of me, and doesn't help the affected users at all either and a bit discouraging to those few who come here giving useful information in this channel (which is abandoned from help anyway). There are several channels to speak out feelings here and I miss the convergence and coherent power of affected ones as a community sharing each other how and what to do. Instead of asking who is mod or what would be great in communication theory I would be so joyful and inspired to see how others help. It would be so soothing for visitors seeing and looking at a more helping environment towards them and may even help the bugfix process if we ask each other, help, keep the channel mood better, and contribute to keep it as pointer to solutions. 
I give you all the reason in the world, this channel has been created so that we can help each other with any error that the game has, that's why sometimes I'm here encouraging the affected team so that they don't lose hope and be strong because I know that tgc will be able to solve our problem as soon as possible
I also want to (again) point that a lot of people who came here to complain haven't reported the crashing. I and others come here frequently to remind others to report it, as our messages are burried by the chatting. I understand that reminding others to keep on topic might look like we're shutting their feelings down and are against them, but as Tib said there are other channels for that, and we're simply reminding people of that. Reading the tone of a message is also hard, and it's best to avoid to assume the tone as not everyone uses emojis or smiley faces to show they're being nice. It's easy to see a straightforward message without a smiley face and assume they're rude and etc.
Is anyone on the Samsung A5 (2017) who had their graphics set to default mode when they updated to 0.16.5 able to play /gen? Mine are set to energy saving and I can still play despite being on Android 8.
6 days without Sky
Me too😂😂😂
I play from 2020.11
I saved 450 candles 😂
Mine is android 8 too
And I have 702 hearts
@swift basin “It’s best to avoid to assume the tone as not everyone uses emojis or smiley faces to show they’re being nice.” That’s very true! You’re right, it’s always important to keep in mind that everyone has different styles of communicating online, and that we should avoid criticizing someone’s way of communicating with others. Like, (and simply going out on a limb here), when someone excitedly texts in all caps a question?
I am trying to recall when that situation occurred: I believe it was yesterday in this channel @ 8:46 AM that you…oh goodness, there is no lighter way to say this, is there? Oh well…”policed” someone for speaking in all caps. Although, most people do that when online, it’s common internet social culture. How did you put it? …”Try to be mindful of what you say and how you say it
“
What I am trying to say here is that I find it very…compelling that both you and Tib jump between Questions channel and Android channel, correcting how people speak, when they should speak, and yet dislike it when someone else insinuates for you to also monitor your speech and when you remind people.
我工作了很多年。 有關於溝通這件事情,還有情緒的表達,真的不是一件容易的事,尤其是在網路上, 即使熟識的人都還是會有誤解,這件事情我到現在仍然在學習,I have worked for many years. Regarding communication and expressing emotions, it is really not an easy task, especially on the Internet. Even people who are familiar with it still have misunderstandings. I am still learning this matter.
We ask everyone to please post only in English on this server, @shrewd timber. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.
I do see where you're coming from and I apologize that I (or we? I don't want to speak for Tib as they might have a different opinion) came across as policing others on what to say, how to speak etc. It's not my intentions and I didn't realise it looked like that, so thank you for pointing that^^ I know I don't say the right things sometimes so I apologize again 
You are a very well meaning and thoughtful person, Toast
And I apologize for my own tones and forms of speaking too! You do a fantastic job of helping the mods out and answering Sky Kids who have questions, so I definitely see how difficult it can be to walk the line between kind reminders and policing tones. It’s hard! Especially when some people forget to scroll or check #rules
! And there are few people in the server who want to step up to the task of helping others out, so I think that’s a pretty awesome thing to do for the community
I suppose my main issue was with Tib, not you. I’m sorry that my metaphorical line of fire ended up hitting you in the process 
Guys? I added some money on my sky account by buying a google play giftcard, I tried buying something but google play shows me a different account and says "add payment method" not allowing me to switch email accounts how do I fix this? 
You should have the money/gift card on the same Google account in your phone settings, same as your Google play games and same as Sky sync account
remove the account email you dont want from the device
I do
I tried to permanently delete it but it would say "error try again"
I re-tried like 5 times^
Where are you deleting it from? You should do it from the phone settings, there shouldn't be an error of any kind to delete an account from your device
Idk I tried from gmail
Try removing it from your device through settings
Thank you so so so so much I love you
❤️ ❤️
the general chat would be nice to talk but we have been talking about the andriod 8 problem on a daily basis. bringing up same emotional talk would ruin the happy chatter and likely they will move on to other topics quickly.
🥲 ill try to keep on topic but here is really where everyone can relate because we all cant play sky unlike in general
im not going against anyone. there would be no end. i hope you all are having proper sleep. 
then if someone is sad, no way ill leave them alone. 
a week and unfortunately Android 8 users are unable to participate in the new season...
And new players like me couldn't even enjoy the game...
did you report the bug? it helps tgc to collect your device info to further resolve the problem
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug 
You can also read more detailed instructions in the link below! 
#questions-and-help message
hey toast i was going to report my bug too but i saw theres so many reports with the same device as me. do i still report even though we have the same device info?
For others here who haven't reported it yet: Please report the crashing bug for Android 8 to help out TGC by providing them with your info and experience on it. The more reports there are, the more information they have to be able to pin point the issue. I've seen that a lot of you who come here haven't reported it yet, so please do
I also highly recommend #live-feedback and/or #wishlist-and-ideas-archived to ask for a compensation as TGC isn't the best at providing compensations 
already done both live feedback and wishlist
I personally would! They need to know how many people are affected as not all androids 8 are actually affected from what I've seen^^
you're not alone

The bug is a bug already known by the staff, it is in #known-issues Yes it is. I already reported the bug
tgc is always alert.
just helping them to to identify which platforms and devices are affected
thank you pamella 
Can we report more than one or is it considered cancelling to our first one?
I began to worry about whether I could finish the season
You can report as many bugs as you would like
Okie thank you
How many days already we can't play Sky it's like it's been years 
Reported and sent a feedback done!
Don't lose hope guys💞
I feels like they not gonna to fix the bug anymore
Haha, probably not, they'll fix it as it affects more than a handful of people
i found a bug report at the beta bug anroid, the anroid 8 beta player also cannot access to the sky beta, even the beta update was just a few days ago
Exactly
😆i am jealous
Ts is coming but I still can't enter the game😭😭,tgc please fix the bug
Yo anybody else's constellation messed up completely after the update?
Report that, I see some reported the same issues as you
I don't think it is fair to compare sky to other games. sky has very good visuals compared to other games. good graphics really needs better hardware and latest software.
Depends on the size of the company my dear
Even if they fix android 8 now, I recommend people to upgrade phones with better hardware and latest android. android 8 is less than 10% in use rn. so, I don't think they will keep supporting it in future. Don't buy phones from nameless companies they don't provide any future android updates and security updates.
Bro im broke wdymmm
my parents won't ever buy me new phone unless it's totally broken... so- if the android 8 problem can't be fixed, welp goodbye sky and my sky friends :') see you another year
I am not saying that they won't support it. It is my assumption based on no of users.
it may seems like the old android issue. but my huawei with android 8 still can run Sky normally for some unknown reaseon.
so it might not be the android version issue.
Which Android version do you have if you don't mind me asking 8.0 or 8.1
new android still may encounter game freeze bug.
8.0
Even things run pretty fine, still you need newer android for getting latest vulkan drivers and vulkan version for better performance optimizations and features.
Even huawei y7p tho crashes to
I have huawei as well Android 8.1 and mine crashes 😭😭
okay i guess it's time to ask this
i've been playing sky again lately and sometimes i play with my phone charged, sometimes when i use my phone while charging and playing sky it feels like it doesn't charges it kepts draining but when i add up the graphic to the highest my phone can do it charges faster , i don't see the problem but im just wondering why? when i use the lowest graphic mode it drains my bsttery faster
phone: redmi note 8 android 10
When will this be fixed 
It is because redmi / xiaomi messes up something in the name of game optimization on their side. you should report that to your phone manufacturer if you want them to fix it. also you shouldn't play games when charging (for your safety and battery health)
ohhh alright thank you
also i dont play games when charging oftenly nowadays
My double seasonal candles, my regular candls 🕯️, my ts pants

What about Oppo.
It's a relatively multinational company. It's devices should have been compatible.
Considering my phone is only 3 years old
I can run any acc except mine
Like my account crashs game but local dosent
Hi guys I have a question, is sky running well with the Samsung a52 5g , or Samsung a72 ? Anyone using these phone?
Fun fact, if your device supports "battery Idle Mode" and you're using an adequate charger, it's actually less damaging to keep your fully charged phone plugged in than spending 30 minutes on Sky and letting the battery plummet 40% in that short amount of time. Battery Idle Mode was introduced in Android 7.0, but not many manufacturers utilize it. It bypasses battery usage and pulls power directly from the wall.
Yeah I know. afaik only few gaming phones support that feature.
Oppo user as well
Report bug?
Wdym It's same android 8 bug
Do you mean all android 8 users can play game fine when using local account?
Local acc doesn't crash for me unless I go in a realm
If its the same then it's Android 8 issue yeah
Sighs
I have found a lot of Oppo users in the report section. With the same problem.
Oppo is a famous company with a good reputation but looks like my phone is an exception, somehow
All Pixels running Android 7.0 up, most Samsung S series phones, and OnePlus phones running Android 9.0 up support BIM. 
good to know
Can anybody please tell me what 'local accounts' are ?
The original save file. If you ever uninstalled or changed devices since creating your account, you don't have a local account anymore.
I...still don't get it, sorry
it is an account which is not connected to any online services/ social networks.
Never thought oppo would be this popular since my phone is like 16gb 😔
Ye
Like disconnecting on Google? I'm sorry a bit slow or distracted
Acc can only be played by same phone
I think it's depends on what model it is. Oppo has a lot of models with a large range of price
Me too, I am an OPPO user. ;-; I only got my phone last year so I'm kinda sad it's already an outdated one,,, 😅
And a local account is an account that isn't linked to any of your emails/platforms outside sky. Like let's say for example, you play the game for the first time; even if you exit out of the game without linking your account, you can still go back to your current progress in-game, right?? That's because the local account has your progress saved. It's like a stored game data within the phone itself. But if you lose that data, you will no longer have your local account/saved progress inside the phone— which is where linking comes in and why it's so important. because as long as the game is linked to an email, your progress is saved.
Hope that made sense!!
Does it mean that if it's not connected to any social accounts, the saved data would be only available on that specific phone?
I use oppo too! Ngl i was feeling scammed when i bought this phone. There's like better stuff with small price differences ;-;
But i bought this phone in a hurry anyway so i didn't take enough time to consider
Pretty much yeah. And bc it's not stored in the server if you reinstall the game you lost all your progress and purchases
I don't have money to buy new phone
I use OPPO too since my dad can't afford another phone
Ts comes and devs still haven't fixed bug 
:(
so sad
kinda happy my friend let me play Sky on his phone
Is tgc fixing it or not?
hey dont buy the ts items yet cause some people are getting bugs so they lose candles hearts
For those here who haven't reported the crashing yet: Please report the crashing bug for Android 8 to help out TGC by providing them with your info and experience on it. The more reports there are, the more information they have to be able to pin point the issue. I've seen that a lot of you who come here haven't reported it yet, so please do
I also highly recommend #live-feedback and/or #wishlist-and-ideas-archived to ask for a compensation as TGC isn't the best at providing compensations 
Lets pray guys 
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug 
You can also read more detailed instructions in the link below! 
#questions-and-help message
I'm in pain:(((((
Quando vai ser possivel escolher manualmente resolução e limite de quadros no android?
We're in pain 
Yup(╥﹏╥)
english please
Okay, i made already two reports, waiting
When tgc goes put some more detailed graphics configurations on game?
I just hope they'll be able to fix it before the ts leaves. Or I'll crii 
We should keep reporting it, I honestly deleted sky already— but I'm gonna get it back to report again
the graphic settings have been the same for years. likely they wont add any higher graphics function due to the playerbase. most of us players are with low or mid end phones
sounds like you have to do something outside the game if you want to excded sky's normal graphics
I only need uncap fps and resolution scaling
You can't, there's no cap. The game was coded as is, you already have 60fps, as told in other channel
I see thank you.
Me too, honestly
That's what I'm saying haha
When I saw the #known-issues turn white, I thought they fixed it- turned out it was just another issue 
usually when ts comes. the server will lag because too many people are flowing into the game
I completely forgot that servers crash when that happened, I got to hopeful
Well they fixed but i was wrong .,.
I know this channel is for questions, but no one wants to hear us complain in general 
i hope they fix it soon
At least they fixed server crashing fast enough, good for them 
I haven't collect candles for a week
I heard there's double cakes too, great
i feel you. thats why i wont tell anyone to transfer channels. general is full of other topics so we will be overlooked
lets at least not overcrowd here if anyone has a big problem
sighs
I mean, If anyone got a question, they'd say it, there's not many of us and we'd help them at same time too since we're already here
yeah. ive been here for days man trying to help anyone too while praying for fix 
I lost at least 100 candles...
Honestly I don't mind if the game would be ready at Sunday, as long as we get candles and manage to go on
We made the channel gloomy with the gloomy sticker 
yeahh i felt that too so going to general channel might make others sad too 
at least here we all relate
True, I'm gonna go report the issue again, Hopefully we get noticed
FR SAMEEE 😭 i bought it in a rush too cause i needed a phone for me to survive online classes 💀 i wish i actually sat myself down to look for better options...
i reported it again days 7 since the bug login error happen
Have any android 8 can play the game?
I see some announcement here, is that tgc has fix it?
awww thats another error. not our andriod 8
no that's other bug that they fixed
Android 8 still can't play,
There was another issue related to the ts but got fixed
Android 8 must be illegitimate child of light 
Damn that gave me false hope
No
Me too
Is this the end?... Of android 8 users? (´°̥̥̥ω°̥̥̥`)
We're getting disowned 
TGC better give us something good like yk... Free candlesss and free season Candolsssss(^._.^)ノ🔪
Oh, it so Sad- -
They fixed the server's problem but not android 8 problem
I've heard android 8 phones work fine with local account. Is that true?
Not sure, I tried Local account (which restart your acc) and it's fine until I enter a realm, it crashes
If u go to the statue then move it will crash after 10 seconds something like that
Hello, is there anything new about Android 8? We don't know that they have been working on this error for about a week
They fixed the server's problem but the android 8 not yet
this is bad😔
The server issue is probably simple to fix, unlike Android 8, which is why it was faster
Besides it effected everyone and we're just the minority 
Keep on reporting as a bug everyone if you haven't already
Maybe even the smallest nuances of information can mean breakthrough for devs
Maybe its the end for us android 8 users?
NO. they would announce it if they are going to stop android 8 support. so stop assuming.
True, it was more a question then an assumption, sorry if it came off as one
android 8 still can't enter the game,right?
Yeah, looking forward to getting back into it, they seem to be working really hard on the game atm with the new season coming up and stuff
probably no
Definitely no. If they were , it would have been announced in #news or #known-issues separately
I think tgc just fixed a half of the bug,then it said it has fixed the bug
So the fixed problem is not Android 8?
My biggest fear is that tomorrow is friday, pretty sure they dont work on saturday and sunday. Basically if they dont fix tomorrow we lose the TS :/
Still waiting for TGC to fix the v8.1.0 devices bug...
8.1.0 cant play the game?
8.1.0 still android 8, so cant play too
sad

There's 2 more travelling spirits this march, don't lose hope :')
||but the pants
||
but what about the pants? Greeter was going to be my First Pants TS. What if we won't get pants TS thid whole month? I have to wait so long for pants TS again.. Deleting Sky is better choice imo
Keep on reporting as a bug everyone if you haven't already
Maybe even the smallest nuances of information can mean breakthrough for devs
Same for me. This is going to be my first pants if there's no bug. But all we can do is report, sending feedback and be patient.
It's been a week 
not only for the pants ts,there's the season of spring in this month
What if the bug won't get fixed before Greeter leaves and they won't extend Greeter's staying time after the bug gets fixed
How many days did it take to fix black screen problem
Does anyone remember?
I'm afraid that's all we can do. If there's more way we've being doing it rn
I remember just 4-5 days
Its been a week now...
I feel like they don't care and are ignoring our requests to fix it 😭
Ik but there's a chance... Can we hang a little bit more on that hope
for getting money
It's already 1w
I think they're trying to fix the bug as quickly as possible
Someone from tgc hear of crys 
they don't check this channel, that's for sure 
if you have a bug to report, #bug-reports-android
if you have something to say about the game #live-feedback
Yep ofc
my fd told me that she saw me crush when I tried to enter the game😭
Most of my friends might've blocked me bcuz not lighting them up..
Ts, double cables event, season end, it seems like torture

I'm going to try reaching out on different social media... Hopefully it will reach them. I'm running out of options :')
Everything will end when we join i guess 
I wanna ping them but will probably get banned 🙃
It's sad that it's my first month in sky and now it seems is going to end soon. I'm slowly getting discouraged
Lets spam the reports Lmao
if tgc doesn't prove the crushing bug, I think I will ask tgc to give my money back
Idk if that works but its one of the options we got
I check #known-issues each and every hour expecting an announcement from TGC that it got fixed 😭
I am not able to sleep because of this bug
I also try to open my play store to see if tgc give out a update and try to login the game when I have time
well
if they gonna abandon us they say so early.
cuz i got dream everynight that's they fixed and wake up and found out it's not.
it's tired super super tired waiting for an uncertain result
Relate pal
Yea..
Uninstalling is only the only option for me if it doesn't gets fixed
:'(
yes...
We are missing many cool stuffs like TS, Double Candle, Last Quest and maybe Bloom too
If it's not going to be fix, i really gonna cry
Emotional damage 100+
Same ... This is mostly kindest community I've ever joined seems it's going to end real quick :')
if it's not going to be fixed, I will ask tgc to give my money back
I don't think we are gonna get a single thing as compensation
and go to play other games
Yeah you should. You didn't get the benefits so
Emotional damage ∞
I don't want to leave sky, please i hope it will be fix

same:((
if tgc don't give enough compensation, I maybe going to delete sky although I don't want
I want them to fix it asap before TS ends plss ;-; I am gonna cri and delete Sky if I miss Troupe Greeter, Double Candles event and Last quest
I can't even get past the loading screen 
it keeps saying to check my internet 
Yeah
How about we spam our reports?
I already made two reports, one at android, and second at live chanel and brrrrr
don't it's already spam reports about dat check in #bug-reports-android
I just copied my bug report for around 4to5 times
Did sky have the same bug before?
😭😭😭
This gonna be my first pants if the crash didn't happened

Did they forgot about the bug? I feel like they did
Same
bird cry
I tried many things
to log in i used my friend phone but can't log in cuz someone log his google so i can't log in he don't even know the password as well
I tried my other friend phone but her device is old and i tried my aunt's Huawei but it's android 8 
But i need to calm down and pray they fixed before tomorrow reset..
can't afford a new phone
If this phone broken my father won't buy a new one
At least they should tell us in how many days it might get fixed
I made a post.... Hopefully it gets noticed :')
Devs are not fortune teller.
What's taking them so long to fix a crash bug 😭 It's been almost a week
Months
Feels like decades without playing Sky
We know but I wish give us at least updates... Maybe we'll understand more and be more patient.
Let's just hope tgc can fix the bug before the ts go

Yesss

No please- 
T^T
This is making me cry 😭
😭 Pls
Anyone play cookie run :')
if tgc don't fix it in these 2 days I will send it to my fd although I don't want it happen😭😭😭
I've been waiting for this ts since I was a moth please 
Anyone play this while waiting for FIxed :')
No 
No
Nope

