general-chat

[past shell]

@ivory zenith ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[ivory zenith]

!tickets

[strange crest]

Hi, sure, I think it bugged on first place. I recreated it.

[molten agate]

.

[valid wave]

hy

[lean star]

any news if you guys are parting with this kick yet at all

[pseudo hull]

Still waiting for them to provide an API to even start doing anything.

[lean star]

cool thank you that hopefully be soon then

[sage skiff]

Hi is there a staff member who I can talk to privately about something?

If so can you dm me

[frozen pasture]

#submit-support-ticket

[balmy ocean]

i tried doing a support ticket it keeps telling me try again even if filled in everything

[frozen pasture]

Are you filling out a form or using the discord ticket bot?

[balmy ocean]

i was feeling out form on the streamelements website

but i also tried the ! ticket thing

[fiery spear]

over a week and i'm still waiting for a response on my support ticket

[frozen pasture]

Try following the steps in #submit-support-ticket instead. Once you’ve done the !ticket thing it will generate your ticket in the system and you should get an email confirmation

[balmy ocean]

already tried that just now waiting on an email confirmation

[balmy ocean]

oof

[frozen pasture]

Typically if your ticket gets stuck they will tag you and let you know to resubmit it

[balmy ocean]

oh okay thanks

[fiery spear]

yep

[raw tendon]

that gives me a lot of hope

[fiery spear]

bear in mind this is a discord support ticket i'm referring to StreamElements is quite good when it comes to email support well in experience at least

[frozen pasture]

As long as there’s a ticket, it’s pretty quick response

[tough hinge]

Can confirm, Support sees the ticket at the same time whether it's email, website, or discord ticket

Just a matter on how busy they are

[fiery spear]

talking of which yoo StreamElements why are staff members the only ones who can access discord support tickets when 9 of 10 times it's the volunteers who do the support? no hate just generally curious

[frozen pasture]

How can you confirm? Cite your sources…I don’t believe you

[fiery spear]

oh

[tough hinge]

You caught me

[raw tendon]

I am not even sure if they could help me anyways xD

[tough hinge]

I can help you Madness

[frozen pasture]

Support tickets now flow into the actual ticket system. Better data analytics on issue scope

[tough hinge]

Ask me any question ever

[raw tendon]

that would be awesome

[frozen pasture]

What is the airspeed velocity of an unladen swallow?

[balmy ocean]

how long does it usually take to get a confirmation email for support ticket?

[tough hinge]

Oh no, he's going to take me up on this

[raw tendon]

I am trying to mix the "Sound Alerts" extension and the Alerts of StreamElements, is there a way to have the Browser Sources wait for each other to end the Alert before playing the next in OBS ? I created "spacers" by doing sound and imageless alerts and matching the times, but I forgot that I do have tts and redeemable alerts setup in "sound alerts", which i cannot recreate in StreamElements as a spacer.

[fiery spear]

oh ok make sense

[tough hinge]

Is it african or european?

[fiery spear]

in my experience anyway between a hour to 1 day

[frozen pasture]

Since they’re two separate platforms, there is no way for the two to communicate what is taking place on your stream.

[fiery spear]

anyways

[tough hinge]

What he said ^

[balmy ocean]

ah ok thank u!

[fiery spear]

How is my guy dequat

[tough hinge]

Your boy DeQuat is mad at himself

[raw tendon]

okay, thank you, I hoped there would be some kind of plugin

[tough hinge]

Got himself back invested into OSRS

[fiery spear]

oh btw @tough hinge wanna hear a funny story?

amazon: so how many monitors do you want?

me: yes

[tough hinge]

What's the punch line?

Nah that's funny LOL

[fiery spear]

3 is not enough

got plans for another 3

[snow wolf]

Hi

[frozen pasture]

Low

[fiery spear]

dan

[plush grail]

Medium

[frozen pasture]

Eyyyy

[plush grail]

Beee lol what’s happening

[light shadow]

hi, is someone else have a problem with the elements streaming tools alert? when someone follow, it's not his name in the alert, but the one before. In the text it's latest follower, but it doesn't works well

[bold cradle]

Hi, all! I'd like to submit a support ticket, but I don't have access to write in the #submit-support-ticket channel. Any suggestions?

[sage token]

hiii

[frozen pasture]

Hi there! Did you by chance follow the instructions posted in #submit-support-ticket ? You should be able to use the ticket command in any channel as per the instructions. If you have questions about creating a ticket please refer to the instructions in that channel.

[peak dagger]

Hello, anyone having trouble adding items to the Loyalty Stream Store? Figured Id ask here before doing a ticket

[spark echo]

so will i not get the £100

because i didnt meet the goal?

[hasty quail]

Still been waiting all day for a response to my ticket regarding my bank info.

[snow oyster]

u will get 100

[frozen pasture]

@vital beacon #widget-share

[vital beacon]

Thank you

[hybrid brook]

hey there all you cuties!! I hope you all have an amazing day/night!! Smile and stay amazing!! ❤️

[unreal saddle]

Hi is it possible to get the same standard alerts sound as the Donation sound on all the alerts? Cant find it 😦

[pseudo hull]

@unreal saddle pinned messages in #helpdesk-twitch and ALL the way at the bottom

[quiet quail]

hey quick question for those who uses twitch, is twitch working for you? I keep getting logged out for some reason 🫠

[hasty quail]

Lemme check.

Uh yeah I can sign in rn. 🤔

[past shell]

@lone moat ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[rigid blaze]

bing chilling

[past shell]

@faint sierra Before you go further, you will have to include a subject line for your ticket!

[faint sierra]

can i synchronise an alert box across multiple overlays?

idk if its really a problem so just askking here

[past shell]

@faint sierra ⤵️

To duplicate or copy your widget to a new or existing overlay, select the widget and use the Duplicate button. https://imgur.com/a/Ng4uhRU

[faint sierra]

ah cool thanks ::D

[celest charm]

Hello

how to i check my bank card in streamelements

and how to i change my bank card in streamelements?

[hasty quail]

You usually go to SE Pay for that

And to change your info you go to tipping settings thats below SE Pay

If you can't change your bank info as well you can always use a support ticket and the SE team can redo your bank info for you so you can change it

[celest charm]

not check and change bank card not working

🙂

[hasty quail]

Yeah if thats not working I would suggest using a support ticket

I myself have been trying to get my bank changed for awhile and its been frustrating

[spare leaf]

Anyone wanna play some skribblio DM if you do

[celest charm]

@hasty quail
It doesn't let you change or see which bank card is inserted.

That's why I would like to know this so that I know which bank account the money will go to

[hasty quail]

Yeah like I said, go and get a support ticket than cause honestly I can't help you more than that.

[celest charm]

I hope it works out from there

[hasty quail]

Yeah, the staff have been trying their darnest to help me out with my money/bank issue.

I certainly don't want freaking 420 something bucks just being in my SE pay account collecting dust.

[woeful nest]

Hi, does anyone know what it means when my stream automatically stops and it says this?

[native aurora]

I don't personally know the answer but you might have better luck copying/pasting this exact error message into a Google search since it's a bit more of an OBS issue it looks like vs streamelements

[woeful nest]

ohh thank you

[native aurora]

Np! Hope it gets fixed for ya!

[woeful nest]

Thank you! Very kind ^-^

[frozen pasture]

What platform are you streaming to?

[woeful nest]

Twitch

[past shell]

@woeful nest ⤵️

Use the Twitch Bandwidth Test to find the best Twitch server to stream to. Set Duration to Medium. You can uncheck any regions you're not near.

After the test completes, click the Share Result button to upload a screenshot, which can then be copied and pasted here.

Get Twitch Test from https://r1ch.net/projects/twitchtest.

[frozen pasture]

Let’s run that and see if you’re having a connection issue first

[snow wolf]

Hey, please open a support ticket

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[celest charm]

i opened support ticket

[past shell]

@waxen valley Hey! , please use #1101964259115683981 to continue the conversation with us!

[misty wing]

Vorrei sapere se c’è un comando per sbannare tutti gli utenti bannati da un canale senza doverlo fare uno per uno

I would like to know if there is a command to unban all users banned from a channel without having to do it one by one

???

Help please

I would like to know if there is a command to unban all users banned from a channel without having to do it one by one

[frozen pasture]

You have to do it one by one. You can do it within your Creator Dashboard on Twitch. There is not a way to unban more than one at a time.

[fiery spear]

[misty wing]

Thank you

[royal drum]

@fleet grove Hey! I saw you sent me a random friend request, what's up?

[midnight nacelle]

looking for RGB lights that can be controlled by my viewers, Does anyone have any suggestions of what lights?

[fast otter]

https://lumiastream.com/supported-brands works with a few different brands of lights. Different levels of support though.

I think Nanoleaf is probably the most popular

[frozen pasture]

Nanoleaf, I think Phillips Hue also work?

nanoleaf tiles are typically what you see on most streams

[fast otter]

Phillips Hue does, but only if you use the bridge

[frozen pasture]

You pretty much have to have the bridge

at least if you want to control them...

you can just throw bulbs in things and use the good old light switch if you want 😄

[fading gale]

Hello, I need someone help please 😭

No one answers me even though it has been more than 24 hours

[hardy island]

@vernal fulcrum

add me back on discord when you get the chance please!

[pseudo hull]

Is there any particular reason you need to ping a random staff member?

[supple hearth]

Question, if this isn't the right chat for this, kindly let me know but how do I get access to these channels listed as no access... did I not check something

[fading gale]

As long as a staff responds to me I'm happy

[pseudo hull]

@supple hearth I've told the powers that be about it but it has yet to be fixed.

[supple hearth]

Ok. Awesome, I didn't mess up lol thank you so much. Sorry for the interruption.

[hardy island]

bagels is the one who usually helps me when it comes to S.E stuff. This is my new discord, I need my dreamteam roles restores as @ivory zenith is my old account I no longer have access to.

[winter belfry]

Здравствуйте

А как стримить экран?

Ой

Hello, can you please tell me how to start the live broadcast of the screen?

[past shell]

@winter belfry ⤵️

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[dull shell]

Anyone have the problem with sponsors and streamelements where my sponsors won’t load even if email notifications and says contact support and stuff

Contacted support and nothing helped

[royal sinew]

Anyone know how to get the streamdeck plugin working? For all actions, my streamdeck software says This StreamElements SE.Live action is offline. Please wait for it to become available while I have OBS open. If I close OBS it says Please start StreamElements SE.Live to use this action, so it's clearly picking up OBS. How do I get the action online?

[past shell]

@dull shell @royal sinew ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[tame tartan]

Could someone tell me how i can switch my streaming service i already went i to settings and logged in with my twitch but when i click on stream it says stream on youtube can soneone help ?

[past shell]

@tame tartan ⤵️

If you are attempting to stream to one streaming platform, but SE.Live is attempting to stream to another, please try the following:

Navigate to StreamElements menu, on top of OBS > Logout > Login

After you have logged back in navigate to File > Settings > Stream > Disconnect > Reconnect

[gritty marten]

Hello! Is there anyone here who can help me?

[past shell]

@gritty marten ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[snow kayak]

when StreamElements went down a few days / week ago, my Activity stopped tracking and hasn't resumed. is this a known issue?

[rose yarrow]

Ola

[sweet smelt]

can any one help me i put wrong bank information in for withdrawl from tips, can someone reset this please

[nova sparrow]

Is the bot not working for anyone else?

[hasty quail]

Yeah I feel you on that bro. Don't worry, the SE team should be able to help you out on that.

[solid anvil]

Einen schönen Guten Morgen/A wonderful Good Morning 🤗🤗🤗

[pseudo hull]

@frigid path this is not the place for that.

[radiant hedge]

Hey! I have an issue with Cheer Alerts. Everytime I emulate a cheer alert, all alerts are broken and when I skip the cheer alert in OBS Studio and the SE plugin, all following alerts are emulated again and everything works fine until another cheer alert is played. So I tested it and it is for sure the cheer alert and it seems it somehow freezes because like I said, when I skip the cheer alert, everything is fine again. Is this a known issue or does someone know how to maybe fix this?

[fiery spear]

[tough hinge]

Best bet would to be filling out a support ticket!

[fiery spear]

@tough hinge

[tough hinge]

ello ello!

[fiery spear]

Dequat

[tough hinge]

me!

[fiery spear]

yes

wow

[agile finch]

errrr anyone else confused by the numbers in the goals for the Call of Dragons sponsorship?

level 5, 31 people... level 7, 21 people... join an alliace 189 people? and they all have to go through the link and be a new player

[pseudo hull]

@frigid path I've already told you once.

This isn't the place for that.

[ashen lichen]

Does anyone know a source for some nice youtube livestreaming widgets? There is so much stuff floating around for twitch, but it seems like no one really wants to bother with youtube. :D

[fiery spear]

https://tenor.com/view/this-deathmonkeyxl-deathmonkey-this-post-this-message-gif-24125642

[waxen quail]

Hello everyone.,
I joined this discord because I have a an issue with the channel points from my twitch streams. Viewers earned points. And they have tried to gamble these coins with the common commands. (!roulette for example)
The response is that there are no points to bet. Also if my viewers use the !points it also says there are no points. But I know for a fact that they do have channel points. I made sure that these commands are enabled. If anyone has an idea what I could do..let me know, please. English isn’t my native language so cut me slack if it isn’t perfectly explained. But ask if further informations are needed. ❤️

[brazen heart]

Yes, this seems very odd. I'm pretty sure it's a mistake? Did you support a ticket regarding it? Please keep me posted.

[glossy harbor]

Hey everyone just wanted to say I’m new to this chat and I’m happy to be in it

[past shell]

@west juniper, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[junior spade]

Anyone have any information if SE is going to have Kick as an option for alerts in the future?

[pseudo hull]

If/when they add a public API perhaps but nothing until then.

[static wasp]

how do i tip with amex?

@compact tree

[abstract geyser]

i have 2 question so i have a sponsorship and using bank as payout how fast will it payout and second question is how much is the tax fee

[agile finch]

yeah wrote a ticket and they said thats what its suppose to be

[past shell]

@abstract geyser ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[silver pewter]

i can't seem to get into the community help channel it just says "no access"

[cosmic geode]

(b) i need assistance. but i dont think this is worthy of a ticket, and since community help channels are no access, if someone changes their name on their twitch channel, does stream elements update t heir info to reflect that? or do i need update something in stream elements

[past shell]

@cosmic geode ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[cosmic geode]

(b) thanks!

[fast otter]

You should be able to get to all the #helpdesk channels under "Legendary Support"

[silver pewter]

I cannot see those channels

[fast otter]

Right click "Channels & Roles" at the top and click "Show all Channels"

[past shell]

@novel jetty ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[brazen heart]

Wat? There's no way the alliance part is intentional. It makes no sense that this would be the payment split??

[knotty bay]

i signed in to my youtube account but i cnat get my twitch on there to

[rose ruin]

@compact tree can someone DM me please? I can't handle another bot email response

@compact tree You are withholding $400 of my tips and the bot responses do not tell me why

It also reminds me of the one and only time i accepted a sponsorship through streamelements and it took 5 months to be paid

really loving the service so far 🙂

[worthy tapir]

Ty SE for your quality service and timely response

[past shell]

@rose ruin ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[rose ruin]

I've filed 2 support rtickets 🙂

they didnt fix it 🙂

@compact tree are there real people in this server?

are there real people that work for this service?

[pseudo hull]

And I was the person who triggered that.

The only people should you ask here are only able to help that via that method

[rose ruin]

the support tickets go directly to bots

i;m telling everyone 🙂

i'll have my tippers chargeback their tips

what a joke

ban me pussies

[hasty crow]

Hello!
I'm not sure if I'm the only one having this issue but my chat box doesn't appear in my OBS...

Rather ever since the latest update on OBS, my StreamElements' chat box not only doesn't appear, even after I've refresh the cache or uninstalled or reset the scene, it just doesn't appear.

It only appears for a brief second and disappear, forcing me to constantly use the YouTube chat box...

Are anyone facing this issue? If so, how did you get it fixed? Or are there any staff or admin who could help with this issue?

[robust raft]

Who’s responsible for the media request feature? It’s just awful

[abstract geyser]

i asked a question not a problem bruh

will the raid shadow legends sponsor scam me?

[static wasp]

How do i donate with amex on se.pay

[ivory zenith]

has anyone not had any sponsorships since before xmas?

I was in the middle of a Hello Fresh campaign just before xmas and ended up missing out on the marvel game and one other because of the hello fresh campaign.

Ever since then I've not had a single one pop up

[mossy quarry]

Was the hype cup recently removed from stream elements?

Don’t need support just curious

Gah how embarrassing I found it

[near bay]

Had none for ages then like 4 at once

Yes please tell me more about the magic man in the sky

[royal mauve]

Hey guys. I am not sure where i am allowed to post this question but i was wondering if there is any staff or admin etc that might be able to help with Merch store related question/s. Thank you

[pseudo hull]

#submit-support-ticket @royal mauve

[spark escarp]

Could someone help me, call me in private

[raw tendon]

is it possible to use another obs plugin together with steam elements ? (advanced scene switcher e.g.)

[pseudo hull]

No reason why you can't.

[raw tendon]

then I'd like to request help, I have copied the files of two other plugins into the obs-studio folder according to their installing guides, but they don't seem to get installed as I do not get the panels which should show up

[pseudo hull]

That's something you'd wan ask in the OBS server

[past shell]

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[raw tendon]

okay thank you

[royal mauve]

thank you

[copper frost]

Hey is there a way to change region on streamelements

[ivory zenith]

I have created a custom overlay for my contests but i cant edit contest overlay only thing i can edit is custom widget but overlay doesnt synchronize with my contests

@daring yew @languid hazel

[fast otter]

Please don't @ random staff members. Not all of them are able to assist with support issues.

If it's a custom overlay, #dev-chat would be a better place to ask.

[ivory zenith]

no my problem is not with custom overlay actually my problem is i cant edit a contest overlay like a custom widget

[latent oak]

troquei meu nome e nao vai mais os comandos

[fast otter]

You'll probably need to email support [e-mail]

[round glen]

Does stream elements recognize emotes in commands?

[narrow patrol]

How to create a !say command that repeats your input but without !say

But it should be possible to write a sentence as input and not only array[0]

[fast otter]

channel emotes? It should since they're just text.

[fast otter]

try uhh.... ${2-} ?

[narrow patrol]

Why that

[fast otter]

I think 1- includes the command itself

It might be 1-, I'm in a meeting and can't check

[narrow patrol]

Loops/real programming doesnt work right

Like for each

[fast otter]

Not implemented

There's no flow control

[narrow patrol]

It's only outputting ${2-}

${user.lastmessage}[-2] or what?

[fast otter]

${1:}

That's the whole command

[narrow patrol]

Thx

[fast otter]

${user.lastmessage} should work too, just as is

[narrow patrol]

Yes but it includes the !say cmd

[fast otter]

Ah okay

[stone talon]

Hi guys, quick question: Will my sponsorship goal progession track across Twitch and Kick? Or do I need to stick to a single platform for the duration of the promo?

[fast otter]

If the sponsorship was offered to your Twitch account, you need to complete the goals using your Twitch account.

[sacred nebula]

#help

!help

/help

[past shell]

@sacred nebula ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[viral notch]

Kick intergration coming?

[fast otter]

Not until Kick releases a public API

[flint saddle]

Hey quick question .. i changed my twitch name and streamelements no longer appear in my chat how do I fix that?

[past shell]

@flint saddle ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[flint saddle]

I did that minus step 3 my old user was anza_23 and the new one is anzaatv

Thank youuu

[soft kraken]

anyone got suggestion of subathon marthon timer?

[cyan pelican]

@ivory zenith You are a huge help

Tyvm ❤️

[ivory zenith]

[remote vault]

Anyone know if there is a way i can remove someone from a certain list in the streamelements leaderboard at all? Someone in my chat renamed their account but they're showing up twice in gifted subs. Once under their new username and again under their old one. 🙂

[willow heron]

They need to use the !rename command

[pseudo hull]

You dont do it in there

Anywhere wlse

[ivory zenith]

Hello, does it happen to anyone that the received bits streamelements does not detect them and therefore the alert does not come out?

[ripe glacier]

I’m having this exact issue. I can get it to work via the browser but If someone donates bits it won’t show up then doesn’t work in the browser anymore. Event emulator shows the bits but I get nothing.

[ivory zenith]

The same thing is happening to me, I have already created a ticket, if I manage to solve it, I'll let you know!

You may also need to create a ticket

[ocean sparrow]

hey my store redeems for my loyalty points don't show the preview image on the store plugin. Anyone else having this problem?

[remote vault]

sorry im new to stream elements and cant find anything about how he uses the rename command to change it, can i bother you for a little more detail? 😦

[willow heron]

Sure. They need go type "!rename TheirOldName" into chat. That should merge the two names.

[remote vault]

does anything come up to confirm the change at all? 🙂

[willow heron]

Yes

[mental helm]

Does anyone know if you finish a sponsorship BEFORE the allotted week time is up, can you move onto a NEW sponsorship opportunity you have, or do you have to wait the full week, even if your "green checked" across the board on the original sponsorship?

or did i just stump folks? lol

[remote vault]

OldUsername was not found in the database. is the message that keeps coming up even though their old username is clearly on the leaderboards 😦

OldUsername being a stand in for their actual username, just to be clear i understood that part haha.

[fast otter]

If everything is completed you should be able to complete the sponsorship and move on to a new one. You can email [e-mail] for confirmation based on the specific sponsorship you have.

[willow heron]

In that case, go to https://streamelements.com/dashboard/leaderboard/current and delete the old one.

[fast otter]

Are you currently live?

[remote vault]

im not live, no

[remote vault]

theres no data there 😦

the leaderboard in question is gifted subs and im not sure you can delete from those leaderboards?

[fast otter]

Oh, gifted subs can't be updated.

Just the user points

I don't think bits is updated either.

[remote vault]

So the leaderboard will just show both of his usernames then with no way to take the old one off?

[fast otter]

Correct

[remote vault]

thats unfortunate, thanks for the information in that case.

[twilit tapir]

Hello here :3

Is anyone tried to use elements editor for overlay ? That's amazing O_O

[peak ferry]

i cannot open support ticket, it wont let me type

[heady dome]

im trying to get help and dont have access to the support ticket

same^^

[fast otter]

Type !ticket followed by a brief summary of your issue @peak ferry @heady dome

[heady dome]

it says i do not have permissions to type in submit support ticket

[fast otter]

Type it in here

[heady dome]

ahhh i see okay i just saw to refrain from typing in these chats

[peak ferry]

thank you

[dense mountain]

Don't necessarily know the best place to ask, but trying to get into streaming. I don't want to spend a fortune, but looking at the Blackmagic ATEM Mini Pro ISO. What are y'all's thoughts on this?

[narrow patrol]

#tech-talk

[dense mountain]

Will do, thanks

[hollow heart]

Any plans for Kick integration?

[jade juniper]

was just about to ask about that ^

[pseudo hull]

Until they release a public API there are none.

[tall anvil]

Just joined and wanted to say hi to everyone!

[fervent tapir]

is anyone having trouble with Sponsorships section on website?

Who do I contact for help?

[abstract geyser]

ye

prob bugged

[fervent tapir]

@abstract geyser All of my sponsors are gone completely

[abstract geyser]

same

[fervent tapir]

I am actually kinda in panic

I literally was almost done with the one

[abstract geyser]

i think is a bug

[fervent tapir]

I hope so! I am glad someone responded thanks, I didn't know If I was the only one with that problem

[tidal fjord]

Yup, same thing happened to me. Hopefully it's a bug and will get fixed

[abstract geyser]

ye it has to be a bug if its like that for everyone

[fervent tapir]

I hope its a bug! 😦

Yeah for sure

[rotund mesa]

i got the same bug

[fervent tapir]

Even my recent sponsors that I complete, disappeared.

[rotund mesa]

they should be working on it now, hope everyone made a ticket

yea mines too sin its a bug bro bro

[fervent tapir]

good looks, i am gonna do a ticket lol

[elfin veldt]

youre not the only one

its back for me

[abstract geyser]

thanks you for telling us that but its still little lag but is back tho

[tawdry crater]

Hey folks, if anyone is running into the issue with their sponsorship offers suddenly disappearing, everything should be good now.

If not, try logging out & logging back in, and if that doesn't work try clearing your browsers cache

Thanks!

[unkempt trout]

Someone can explain me how was this message made?
#announcements message

I mean the date thing, in my case it's showing on spanish, kewk

<t:1678493940:F>

OH

nvm

[ivory zenith]

not really disappearing but i have had 2 viewers do the Marvel Strike Force participation and it did not show up.
Then I had another viewer today tell me they hit lvl 20 and have not gotten credit for that and i got credit when they hit lvl 5 on monday
Tried submitting a ticket but was told it was probably user error. not really sure its the case

[tawdry crater]

Weird.... It should have showed up with your local timezone...

Did you get Friday, March 10, 2023?

I'm in Central Time Zone and got this

Also, we used this to help with converting timezones @unkempt trout - https://sesh.fyi/timestamp/

[tawdry crater]

Hey Misfit - sorry to hear that you're running into this trouble. Can you share your support ticket number? I can drop that with our Team to see if they can further investigate.

[ivory zenith]

Here is the ticket number 341151
I also sent a follow up email a few minutes ago

[unkempt trout]

Thank you, I used something similar, I never saw this before haha, anyway, thank you 😄
The timezone it's fine, i copied another one as example

[tawdry crater]

Thanks @ivory zenith - I'll drop to the team and they will follow back up with you via email.

[tawdry crater]

Yeah, it's super cool. I wasn't aware of it until today 🤯

[ivory zenith]

Thank you. 1 or 2 issues is fine and expected but with 3 now I am worried.

[tawdry crater]

Of course @ivory zenith! I will say, sometimes it takes a little time for the Support Team to fully investigate the viewer events as we may need information from the brand or other internal team members to validate.

Appreciate your patience while they look further into this 🙏

Hope you have a great evening!

[ancient wharf]

Just a quick question, what does "Reset session" do in my activity feed?

[jade juniper]

unfortunate

[dusky depot]

how to know if i am shadowbanned from sponsorships

[pseudo hull]

#submit-support-ticket

[mild edge]

Hi

[calm pewter]

Hey, so in your #announcements you mentioned downtime on May 4th, but what Timezone is that in?

[pseudo hull]

That's converted to local.

[calm pewter]

Oh cool, thanks.

[uncut flame]

Happy star wars day, may the fourth be with you

[tulip inlet]

Hey guys, I'm trying to offer sponsorship, does anyone know which of the staffs here i should reach out to?

[pseudo hull]

@tulip inlet email [e-mail]

[tulip inlet]

oh thanks so much

[sleek vessel]

How do I remove people from the giveaway?

[lost fox]

please i have problem with my op

[echo saddle]

is changing the streamelement bot name is illegal?

[pseudo hull]

No....?

[echo saddle]

then why can't I see the option for it 😦

[pseudo hull]

reinstall SE.Live.

[abstract geyser]

what happens sponsorship if i end campaign in streamelements?

[pseudo hull]

If you've already met it then it'll be as is.

[plucky heron]

I am currently doing a sponsorship for RAID shadow legends and it is not tracking the people who are doing the sponsorship and I also did the spend money and it should reimburse and it is not counting that as well @past shell

[pseudo hull]

If it's incomplete/not started then it will be indicated as "expired".

#submit-support-ticket

[abstract geyser]

u did it on stream?

[plucky heron]

Yes I did

[abstract geyser]

contact them and send the the live

[abstract geyser]

it is alsmot completed like 1 stage

but i wanna end

[plucky heron]

Do they have a email I can message them on?

[abstract geyser]

i think so i never contacte them

[plucky heron]

I have 4 people who did it with the link I have and it has not counted for them

[pseudo hull]

Go to the channel I linked.

[sturdy sphinx]

how come i dont have permission to submit a ticket in either of the chats?

[pseudo hull]

Do it in any channel where you do.

[thick jewel]

Alerts dosent trigger (giftet subs wont work)

[primal patio]

can somebody help me ? my bot is not working anymore

no reaction if i type commands

[past shell]

@primal patio ⤵️

Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png

[primal patio]

test commands ?

!bot not woring

ahh its working again thanks

[main creek]

!ticket Help please 🙂 For a while in Mercury if I edit or create a new template it shows 0 characters although when I go back in they are still there. It also seems to strip out widgets too.

[abstract geyser]

i touhght the payment with bank transfer would be faster

well still happy if i get my money

[snow wolf]

Hello!

[surreal axle]

hey guys my chat box isnt working i dont know how to fix it anyone able to help?

[frozen pasture]

The chat dock?

[surreal axle]

no the chat box like the live chat that pops up so my viewers can see where the chat is

[frozen pasture]

Does chat text not show or is it everything in the browser source?

[surreal axle]

nothing shows up its blank

it works in the editor but not obs

[past shell]

@surreal axle ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[abstract geyser]

i have a question does afilliate get they payment from sponsorship earlier

[frozen pasture]

No. Affiliate status is a twitch thing, which exists outside of streamelements

[surreal axle]

that didnt help?

[abstract geyser]

ok but i get my payment like in a month and my friends got their in 2 weeks

and my payment is on a saturday which is not a bussines day

[frozen pasture]

Still has nothing to do with affiliate status

[abstract geyser]

ye but very late

[frozen pasture]

Make sure your overlay is set to 1920 x 1080 in the properties, and that the chat source is at the top of the sources list

[surreal axle]

thank you that fixed it im still having issues with my alerts having no audio i checked obs settings but i have no audio on obs or streamelements

[frozen pasture]

If you’re using the default audio device, make sure it is set to whatever hardware you’re using to listen to everything.

[surreal axle]

yea thats not the issue the audio isnt playing it works when i click the preview button on the sound list it plays but once its assinged to the alert it doesnt work

[abstract geyser]

1 question they send they would pay me by june 3 could it be earlier by any chance?

[fast otter]

It's possible, but unlikely.

[abstract geyser]

alr thanks

but why are they sending the money on a non business day

[fast otter]

It may delay until the 5th then.

[abstract geyser]

rip

[fast otter]

Or it'll show up on the 2nd

[abstract geyser]

hope 2nd

[fast otter]

🤷 depends how the banks work

[abstract geyser]

or early

ye

[abstract geyser]

will they email me when i get my payment?

[fiery spear]

3 weeks + and still no response to my support ticket

[feral totem]

ouch.

[random glen]

Can someone of the staff please help me with a tool that I want to use

[feral totem]

also hi folks just popping in to say hi and wave like a nutter 🙂

appie. im not on that category but just wondering what tool? (it/tech support as hobby so who knows i might know or find how to)

ngl 75% of it/tech support work is using google xD

[random glen]

Well it’s a tool that can count mij dono’s subs and bits. another streamer (Morrog) is also using this and he told me to connect someone from streamelements

[feral totem]

if its not a account related thingy or personal info related one maybe i can help. as mentioned hobby support person. if its about usage or general info thingies regarding streaming.

@random glen hmm mij i dont know. but are your refering to a having a widget/overlay feature that track bits/subs/donos/follows etc on screen when you stream? like "latest donator" or "highest donation" etc.

also "x/x followers/money/subs" tracker

[random glen]

No not like that it’s like a tool that sums everything together

A kind of tracker

[feral totem]

dm me a link for the tool and ill look into it. see if i can figure it out.

only thing i find on "mij" is mail order tracking xD

[random glen]

That’s the thing I don’t have a link yet Morrog told me that there is a guy from streamelements that has the tool ready or something like that

[feral totem]

so you want a tracker that keep count on followers/subs/donos/bits?

[random glen]

Exactly

[cerulean tree]

Hey yall

got any idea how to connect on kick?

[feral totem]

its a included feature in SE as such. its under "sources" you can add multiple ones set for diff things when doing your setup in the program itself. just click the + for sources and trackers should be there and you click that and then pick what category subs/follows/bits/donos etc and i belive if my memory isnt too rusty that you can also set a "goal" thingy unless thats a seperate source nowdays.

[feral totem]

this is second time ever hearing of it xD (im old)

[cerulean tree]

Its basically twitch but no rules

Very nice

[feral totem]

ngl that sounds horrible.

[cerulean tree]

also good for growing since its still small

[cerulean tree]

Not rlly

Its pretty civilised

[feral totem]

no rules..... give it time it will most likely go toxic in 6 months. ive tried a fair few platforms over the years but as is due to funding and limitations on service not many can comepete with the two giants we got now. for better or worse. (yt n ttv)

[cerulean tree]

Eh

i mean

not fully no rules

just very lightly moderated

[feral totem]

as a long time streamer and moderator (before ttv came along) im kinda good with how their setup is. dont like how us small ones get shoved aside and our viewerbase get stuck with tons of ads no matter what but the tools are firm and easy to use and moderation is quick. i do hope for a proper real underdog to come in and show em whats what but as is i havent found that underdog. tried a fair few tho over the years.

a competitor would be awesome for us users no matter what. either we get a better option or ttv/yt streaming has to improve to also be better for us tiny guys.

@random glen if you cant find it gimmie like 5 min so i can find the bloody thing and dm me and ill give a pic by pic guide to add them.

[main creek]

Can I try this again:
!ticket Help please 🙂 For a while in Mercury if I edit or create a new template it shows 0 characters although when I go back in the text is still there. It also seems to strip out widgets too. I've tried everything but can't find a fix.

[fast otter]

The ticket bot looks like it's having issues today. Can you email [e-mail] or you can try asking in #beta_mercury

[feral totem]

@main creek dont put text before the !XXXX msg and it opens the ticket channel for you.. i cant say for slow respons but for the command to work properly dont ahve text before !

[fast otter]

Hah, I didn't notice that was all one message. !ticket has to be first, and if you edit the message to add it I don't think it works either.

[fiery spear]

probably a bit biased but youtube > twitch

[main creek]

Yeah my original request started with !ticket with nothing before it so I thought I'd try it with a plea before 🙂

[main creek]

I also emailed support a few weeks ago and never got a response which is why I came here. 😦

[fast otter]

Do you know the ticket number?

[fiery spear]

same here 3 weeks + and still no response to my support ticket

i could understand if it was a complicated question but it's a simple yes or no question

[feral totem]

id say the same but moderation tools weaker on YT. and im bit bias for ttv since its where i was able to grow a lil bit of community.

[cerulean tree]

Support nowadays is a joke

[feral totem]

i got a ticket up and its about my money making so yikes xD whats your issue if its software/tech/it related i might be able to help. (hobby support as a living)

[fast otter]

I can't see tickets so 🤷 can't help you

[fiery spear]

that fair man not sure if i would agree with moderation tools weaker tho since i can literally hide someone from my channel and they would never know

[feral totem]

they can still get your channel in trouble due to chat/comments.

[fiery spear]

this i'm aware of wasn't blaming you

[fiery spear]

how tho if it's never public?

[feral totem]

the hiding bit is personal its like "blocking" someone on other sites. you cant see them they cant see you but everyone else can.

[fiery spear]

you know that's not the case right?

[feral totem]

they wont show up as "top comments" or "recent" but they are listed and can still effect.

YT changed it?

o.O

they actually putlike .5 sec into caring for once? xD

[fiery spear]

as far as I'm aware it's always been like that hiding aka blocking a user prevents their stuff from being public on your channel hence why i said i can literally hide someone from my channel and they would never know

well they would never know unless they checked comment section etc being signed out of course

[feral totem]

didnt use to be like that. but not kept up with YT regulations for a few years. (about 4) i stopped caring when i stopped posting there after 45 dmca claims in one day due to ingame music in my LP of wh40k:dow2

[fiery spear]

oof sorry to hear that

[feral totem]

thats when i stopped doing recording and went streams only and not on yt for obvious reasons. used to also export all my streams to yt for my channel and had good traffic. (ok tiny trafic 100-400 per video but still, i pushed out about 15-25 per day at the time xD )

back then export video was limited to 15min.

[fiery spear]

100-400 per video is still pretty decent tho

especially when you're talking about vods

[feral totem]

aye my best is my oldest vids. they are at 3k+ now. pokemon defence custom map in wc3 from 09 xd

[fiery spear]

cool

[feral totem]

nowdays im all out streaming, i keep vods but 90% is muted due to music playing via songreq xD

[fiery spear]

honestly people make such a big deal out of being on what platform nowdays like who really cares? we are all different what works for one might not work for the other

[fiery spear]

hey i mean if that's what works for you ggs sucks about mute tho

[feral totem]

aye platform is same as software we use. we all prefer diff. sure i got my gripes with some but we all pick ours. we can voice our opinion about things but thats all it is. our opinion. doenst change a thing

[fiery spear]

^^^^

[feral totem]

yeah the mute is kinda sucky but it saves my channel from deletion. as my ttv acc is 3 months older than the site itself i wanna keep it xD

[fiery spear]

• platforms are meant to be tools not just to be a blind fanboy

[feral totem]

im from the old jtv days xD first batch ttv emigration group

aye

[fiery spear]

fair do's

justin tv man good times

[feral totem]

oh yeah. i was a tiny itsy bitsy part of the reason ttv got started. as we gamers took over the platform xD

i got about same view count now as then xD (12 years later xD)

1-3avg xD

[still rampart]

Hey everyone, new guy here

Cool site and discord, I just started my YouTube journey so I'm looking forward to learn and grow here :D

[frozen pasture]

If you’re not on Brime you’re doing it wrong

[fiery spear]

the fact that i don't even know what that is tells me it's not something worth my time

[fiery spear]

Oh god now I remember brime yeah that was a funny time @frozen pasture

[frozen pasture]

Yuuuuuuup

[fiery spear]

oh god

@frozen pasture we could all just move to ribbl

[feral totem]

im with you on that one bud xD

anyone recall hitbox?

[fiery spear]

yep

[feral totem]

welcome, we all either users or creators on diff platforms but in some way tied to SE so welcome, if you got questions feel free to ask them. some of us might know how to be of aid in certain things based on our prev experience in things. be it site/software or tech.

[fiery spear]

" hitbox the place where the twitch rejects go " or at least that's one comment i heard a lot about hitbox

[feral totem]

my first dip into non ttv way back when once i had started on ttv. and my time on hitbox is the reason i still to this day have bright pink name on ttv xD (a random gag on a 24h stream as viewer we all swapped to pink to make it harder for the streamer to know who said what) im keeping the manly pink colour til this day even if on diff site xD

[fiery spear]

[summer wigeon]

helo, does anyone know why i can see every alert besides bits xD was working fine a few days ago

[feral totem]

not wrong. at the start it was the "salvation" for small streamer to grow faster but yeah it went to be the rejects. they had promise as underdog but couldnt keep up with the competition and fell off to the byside. good site still and also good for small channels etc but im not going back there. ive finally been able to kinda establish myself on ttv for the past 4 years so imma keep here now. (tho might make accs on others to support others i know well)

[still rampart]

Very cool, I'll be sure to ask questions when I'm having trouble with something related to YouTube, or Twitch. Thanks for the warm welcome :)

[feral totem]

it might be a api issue. you can try to remove the source/label that isnt showing and re-add it again see if it kicks back in (yes "try turning it off and back on again" respons) its sadly efficient at solving issues

[frozen pasture]

DLive what?

[fiery spear]

XD

[past shell]

@summer wigeon ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[fiery spear]

man....

@frozen pasture i did the one thing you should never do with obs....

[frozen pasture]

You updated?

[fiery spear]

yep

[frozen pasture]

[fiery spear]

Now I broke it

[frozen pasture]

29 is really nice

I haven’t updated to 29.1 yet

[fiery spear]

elgato no longer shows in video capture device

[fiery spear]

don't

I should have honestly waited for 29.2 to updated to 29.1

man now i got to go and deal with OBS support

that's going to be " fun "

that was quick known issue with 29.1

note to self going back to update obs every 6 months

[frozen pasture]

Have fun!

[fiery spear]

This is literally the same reason why i stopped using selive

[fiery spear]

i did actually

which is weird since most obs support " in my experience " are not the best people to deal with

oh well at least it's a known issue what will get fixed in like 4 months from now i guess

that's one thing i do like about StreamElements tho

you guys are fast to fix things just not for my platform tho

what of course is a bit disappointing but hey still better than nightbot

[feral totem]

the obs issue tho is a easy fix without support. heck knows they been made ware of broken bits with update. just uninstall obs while downloading archived prev version. install that then click "heck no" when update window pop up and the files are still are there. its a 2 min fix. based on hdd and broadband speeds.

[feral totem]

oi nightbot is my bro. ive spent 5 years house training him and making him a good boy xd

[fiery spear]

i'm surprised people still use nightbot tho

[feral totem]

i might have him setup for tons of random word reltaion commands without promts. just the word being first in msg will promt respons and bunch of them and deffo silly xD

i mainly use due to custom commands cuz yeah easy enough format once learned so why grab new. and songreq

[fiery spear]

i guess if you want a simple to use bot and you're only ever going to use it for custom commands then i couldn't blame anyone for that

[feral totem]

songreq is like 50% of my channels draw xD

yeah i only use for custom commands and songreq

[fiery spear]

that's fair

[feral totem]

and ive traind him to socialize based on keywords via "custom commands"

as said 5 years in now. first two was commands only xD

[fiery spear]

and I'm sat here needing to use both StreamElements and streamlabs bot i really wanna to ditch streamlabs but i don't see streamelements updating their features anytime soon so yeah it is what it is i guess

[feral totem]

i run both for their own features but ngl nightbot is actually my main bot. it is a basic command bot but put time into it and you can make it do just about anything for you. might need to learn some basic command coding too for it to work but once its done it just works and easy to adapt for more stuff needed. so a "easy/basic to use but hard to master" type of bot since the limitations of what the bot can do is kinda limited by the ability of writing the proper code for commands as features. its a great and easy to use bot and if one wanna put time into it, it does have some real good functions. tho yeah most of them is easier to find and use via other bots.im just stuck on old time things so he my boy 😛

[marble crown]

anyone know why this is just blank?

[little lintel]

anyone know why it wont connect to my chat?

[past shell]

@little lintel ⤵️

StreamElements menu, on top of OBS > Logout > Login

@wise mist ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[honest ravine]

Does anyone know if the May sponsorships refreshed May 1st or if it was today?

I got an email 5 hours ago saying the May sponsorships were out and when I checked an hour ago 2/4 I was offered are already out of spots. I find it hard to believe in around 5 hours they filled up so I’m curious if I only got the email now and they’ve been sitting there for days?

[pseudo hull]

@honest ravine offers are mailed out en bulk to a large group of people. Some have a small limited availability while others are larger by a bit but still limited.

Checking the dashboard frequently is recommended as the openings don't always tie in to when the emails are sent.

[feral totem]

your issue might be that the capture source wont cap your game. its a common issue between game/window/screen cap sources. even from session to session if it will or wont capture the game again. so my tip is to add one of each an if one is blank click the eye/show icon to hide it and try next option. as said it can happen between session even if same day no updates etc. mostly game or window capture will grab it but sometimes one has to go screen cap instead as source. its a bug in obs default so effect any software running based on base obs so SE SL etc too. not much we as users can do about it. but having multiple capture sources as option makes it a quick fix as such when needed. and then again some games just wont let obs hook do capture so one have to do the other two options to see at all.

either way trying game/window/screen source swaps to find the working one is the one fix we got as is.

there might be a100% fix but as far as i know over the years the one minute it takes to swap the source to see wich will load the game is faster no matter what.

[feral totem]

that is most likley a twitch api issue it happens from time to time as they work on back end things. annoying as heck but can usually be fixed by given advice of log out and then back in in SE software for the twitch connection. if that doesnt work give it up to 24h and try again

[delicate fog]

I have viewers who re-follow and unfollow 4-5 times per month. Is there a way that refollower no longer trigger the alarm?

[fiery spear]

[marble crown]

No it is i can stream and it goes through but i still cant see it in my obs preview

[fiery spear]

unfortunately no

mmmm 27.1 might be worth you trying to update your obs word of advice tho do not update to 29.2 i learned that the hard way yesterday @marble crown

[marble crown]

I can try

[fiery spear]

if not you could always asking in the obs discord

[proven trail]

Hello

[hollow isle]

i need help with info for my Mech Arena sponsorship; I played it for more than 2 hrs on stream yesterday and its not registering it.... any one know how I "promote Mech arena for 2 hrs" if playing the game on twitch isn't working / registering.. i can't access any other areas of this discord to ask

[past shell]

@hollow isle ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[pine nest]

Why cant you reset you tip goal to zero?

[past shell]

@pine nest ⤵️

To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[shadow dove]

Yo so for the promote ____ on stream thing with sponsorships does that mean we just gotta stream the game

[echo saddle]

anyone uses the 8ball command?

when ever I enable the command, it turns off automatically

[snow wolf]

[worthy flower]

need some major help.... I am using PS5,, I am able to have layers through SE through golightstream onto my twitch account

I am set up SE to be my chat bot.. all the commands work in my twitch feed besides my customize commands, ie shoutouts with my own personal message

when I type in my twitch chat !so outheadballer50 ( me ) it just highlights oldheadballer50 and my personal message doesn't get attached. I tried one of my followers and it did the same thing

[fiery crest]

was testing overlays changes, and now its random names in "follower/sub/tip" is there any way to recheck from twitch what real names of ppl were before? and udpate overlay ?

[tough hinge]

@fiery spear How you feeling about the YT changes?

[fiery spear]

you want my honest feedback?

[tough hinge]

Of course!

[fiery spear]

well all the quality of life changes are nice and all but doesn't stop how i feel about the streaming side of yt tho

https://twitter.com/EchosBeast/status/1653774994822897667?s=20

EchosBeast (@EchosBeast)

. @TeamYouTube any features or anything coming to the streaming side soon? it feels like it's been forever since you have mentioned anything about fan funding or really anything for streaming can't help but feel like you abandoned streaming i hope this isn't the case tho🤔

Twitter · May 3, 2023, 2:54 PM

https://tenor.com/view/lul-mustache-what-funny-gif-13701378

[tough hinge]

I meannn, you ain't wrong

YT livestreaming has little/no seperation from a VOD, and I think that's not a great thing. They need a more fleshed out livestreaming portion of their site, similar to Twitch

[fiery spear]

like don't get me wrong i enjoy being on YouTube especially because I'm growing at a extreme level but its dry in terms of features etc

I mean we haven't had anything new since october 2022

[fiery spear]

actually they done a pretty good job with vod now that everything separate on YouTube

oh btw dequat i'm still having that issue with the se bot sadly no one has got back to my ticket after like 3-weeks

well I wouldn't really say issue more of a annoyance i guess

[tough hinge]

Lemme see if I can ping someone for ya!

[fiery spear]

thx dequat

as always I know it's probably a stupid YouTube api Issue tho

[winter oriole]

hello everyone

anyone experiencing problems with ALERTBOX on twitch?

is weeks that they don't work for me

[fiery spear]

oh btw @tough hinge want to see a major flex?

[tough hinge]

Lets seeee it!

[tough hinge]

Filling out a support ticket might help you out here! Our support team will be able to assist you!

[fiery spear]

ok so before any staff members have a go at me for posting this

major flex

[tough hinge]

Hellllllllllllll yeah!

Excited to see the 10k plaque!

[fiery spear]

1k my guy

got bit of work to do before 10k

@tough hinge but according to social blade we getting there

oh my god dequat the team is looking into my issue

note to self for future reference " totally do not DM " dequat to fast track support

[tough hinge]

plz no

[fiery spear]

I mean you know what my friends list on discord looks like right?

[fast otter]

If I DM him can I get a red name? 😛

[fiery spear]

If I DM him can I get a blue name?

[bleak jewel]

Question

I'm assuming for the Merch store feature of streamelements users must pay taxes. Will StreamElements send a tax report like Twitch does?

[fast otter]

Yes, if you sell over the threshold required to collect/report taxes.

[bleak jewel]

Any idea what the threshold is, or does that vary based on country/state?

[fast otter]

By country maybe? Not by state. I thought it was $600 for the tax year, but I'm not sure.

[bleak jewel]

Okay thank you!

[frozen pasture]

$600 is typically the US threshold for reporting income

[finite moon]

Hi guys is there anyway to colour a certain part of the text? for example recent tippers, just making the amount donated coloured but not the persons name?

maybe I'm just dumb but I can't figure it out 😅

[winged quartz]

Can someone tell me what other variables exist besides the ones that are already here. If possible, can you send me the link of all the existing variables?

[fast otter]

Those are the only three

[winged quartz]

but it can't be used anymore?

that is, as the subscriber gift variable

[fast otter]

Those look like settings for when people tip, there's no subscriber gift for that

[winged quartz]

and more that I have seen but I do not know what they are, it is specific to put others or make variations

example here is a new variable called sender

[fast otter]

That is only available for that alert type

[winged quartz]

In terms of alerts there are more variables, right?

and what would be the alerts

[craggy current]

Can someone help. My sponsorship banner link not working. Im pushing banner and show only white window.

[past shell]

@craggy current ⤵️

OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[fast otter]

Are the different alert types, each one has different variables

[winged quartz]

ok i found the scripts page

[abstract geyser]

congratz

i have a question this sponsorship will i get my payment like i wonder if its a scam or not

[past shell]

@abstract geyser ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[abstract geyser]

Bro what

[barren rapids]

Can someone help me? I can no longer get Giveaways to work after I set them up. Viewers type !ticket but nothing shows they entered nor does chatbot show a message they entered. Never had a problem until now.

[harsh mulch]

Unfortunately I can't help you. I am new, but I cant seem to figure out why my bot timers arent working when im offline!

[junior heron]

I was just wondering if there's an API that works with StreamElements to "use up" Elements Points

I was specifically trying to make a system like CrowdControl that works with "Twitch Channel Points" but Twitch Channel Points aren't a thing on YouTube

[marble crown]

i changed my twitch username but it didnt change on stream elements, is there just a wait time?

[fiery spear]

if memory serves me right you got to tell SE and the devs will sort you out so if you haven't already just let them know in #helpdesk-twitch

[winged tundra]

Does SE know their website seems bugged on firefox?

also dont know where i would post that bug haha

[fast otter]

Chrome is the officially supported browser, but I've only ever used Firefox for ~6 months and not had any issues

[winged tundra]

I was using firefox only until a couple days ago. I noticed today firefox wouldnt load any of my SE stuff but chrome is. Good to know chrome is the official one, ill stick to that haha

[fast otter]

Clearing the cache (and sometimes cookies too) seems to fix it usually

[proud galleon]

Has anyone been wrongfully suspended for twitch saying your account was automated/botted before, it just happened to me and I wanted to stream tonight but now I have to wait for the appeal

I asked this in the official small streamers community discord and suddenly got banned

[winged tundra]

Noted thanks!

[fast otter]

Unfortunately only Twitch can give you any insight on that

[summer wigeon]

so i send a ticket but idk maybe you guys can help me. it seems that stream elements doesnt register the bits anymore, they dont show up in the activity feed or on screen

[flint jewel]

Hi! I had a quick question, not sure if anyone may know the answer and could help. For some reason, my cheers aren't being recognized by Streamelements since March 30, and anything related to cheers (hype boss, alerts, goal bars) do not change. Subs and follows work fine, even tips, it's just the cheers that stopped being recognized

as you can see here, I got 2 cheers yesterday

they appear on Twitch feed, but they don't appear on Streamelement's feed or dashboard

and here, the last cheer that appears on streamelements is on March

Should I contact support, submit a ticket?

[pseudo hull]

#submit-support-ticket

[pastel elbow]

Is this option only available to specific Streamelements Streamers? Because I cant find an option to enable something like this on the tipping page.

[pseudo hull]

@pastel elbow https://streamelements.com/dashboard/mediarequest/settings

[pastel elbow]

Oh what the heck! I've never seen this before. Thanks for that.

[silk leaf]

hello people, someone knows where I can find this template for comments? it's from streamelements official page

[fiery spear]

modules then roulette

[distant harness]

is it possible to have a link go to all your custom chat commands for twitch viewers? I thought I saw someone have it but I can't figure out how/where/what they did. Thanks

[pseudo hull]

!commands is your default command for that.

[distant harness]

would that go to a website so viewers could see all the commands possible though?

[pseudo hull]

Any that are set to be shown on that page yes

[distant harness]

AWESOME!!! Thank you so much that's exactly what I was looking for!!!

[pseudo hull]

If something is missing that should be shown expand said command and there should be an option to show on public page.

[silver igloo]

Hi there, i have a question. I use streamelements for 3 years and never had any problems until now. Cheers/Bits aren't triggering alerts and i have no clue why. I know the set up is good because when i emulate they work but when i'm live the cheer/Bits don't update or send any alert. Can someone help?

[still drift]

anyone know how to update activity feed in obs.live to be the new version, without adding as a custom dock?

[frozen pasture]

There should be a button there: https://streamelements.com/dashboard/activity

[waxen monolith]

Does anyone know how I could get a sponsorship?

[fast otter]

https://discord.com/channels/141203863863558144/1029775592729620540

[faint spear]

hi

StreamElements: failed to get the current song. solution for this please

[barren harness]

i need help setting up my encoder. it says its overloaded. someone help me?

[frozen pasture]

https://obsproject.com/kb/encoding-performance-troubleshooting

[timber vine]

i need to open a ticket but it wont let me, anyone know why?

[fast otter]

I'm guessing your subject was too long

[pastel fiber]

I searching the whole evening, can't find it, what is the message for !whois ?

[fast otter]

There isn't one?

[wet abyss]

I have a question about the S.E Merch store and was wondering if a staff member could please contact me.

[fast otter]

The best way to get a staff response is to submit a !ticket or email [e-mail].

[wet abyss]

thank you, will that link get me there?

[pastel fiber]

Is there? tell me 🙂

[fast otter]

If it's not listed on https://streamelements.com/dashboard/bot/commands/default it's not a command.

[pastel fiber]

The only thing i can find is: Who is ${1}? twitch.tv/${channel ${1}} Let’s see their description: $(urlfetch).... but the urlfetch dont work 😦

[fast otter]

${urlfetch } needs a url, if the url for the one you found didn't work you'll need a different url

[pastel fiber]

mmm, do you know, whats the command is to find someones Biography? If its not urlfetch?

[fast otter]

I have no idea

#dev-chat might

[pastel fiber]

oke, thanks, than i go to sleep, night 🙂

[pallid dagger]

How long you normaly have to wait until you get your first Sponsorship?

[shell wasp]

I listen to a StreamBeats playlist on YouTube Music as my streams background music. Is there a way to have the chatbot message chat every time a new song plays with the title and artist of the new song?

[shell wasp]

I tried submitting a ticket for this, but I already have a ticket open for something else so it wouldn't let me... and it doesn't really seem like a support issue, but more of an ignorance issue...

[dreamy fjord]

hey guys

got problems with my patreon bot and discord. Even tho i have given it the necessary permissions on discord, after i post on patreon the patreon bot does not link or notify what i posted in discord channel. How do i make this work. I have tried many things and have failed so far.

been stuck on this for half a day now trying to fix it on my own

[frozen pasture]

This is the StreamElements discord. Are you having an issue with a streamelements service?

[dreamy fjord]

right, my bad.

[pulsar sierra]

@silver valve hey im tryin 2 dm u abt ur RKsoilder acc but ur dms are off 😭

[past shell]

@pulsar sierra ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[bronze sluice]

🥰

[limber patrol]

Why won't my alerts work imported from Streamlabs

[honest latch]

Hello,
Im new here and wanted to switch everything to the incredible Service of Streamelements 🙂 There are just some problems with the import of several Services. Can somebody help me guiding throught this? Because every import fails...

[cobalt knoll]

yo i have issues with elements , i add overlay to my browser source but the overlay wont refresh so it basically wont update if anyone new follows me and it wont show it on the overlay 💀 im so lost

it only updates if i end the stream and start it again

well i mean if i close obs

[eternal depot]

Good evening guys, sorry for the late hour, but for a few days I've had a problem with one alert in particular, that of the bits: when they cheer me on, the sound and graphic alert of the alert box doesn't start, but only the alert comes out in chat. If I go to simulate the alert instead it works. I've tried everything to remove and put back but I don't know where to turn anymore 😄 Can you help me?

[silk leaf]

i'm looking for a free chat overlays, someone can help me?

[snow wolf]

Hey, check #widget-share

[silk leaf]

thanks!

[still drift]

I did that but it only updates on the website and not inside of obs.live :(

or it didn't yesterday, checking now

yeah only updates the one on the se dashboard website

[past shell]

@still drift ⤵️

StreamElements menu, on top of OBS > Logout > Login

[still drift]

perfect thank you

that worked 🙏

yeah this one uses a bit less cpu usage for whatever reason, perfect

[heavy cradle]

Im having the same issue

[past shell]

@heavy cradle ⤵️

StreamElements menu, on top of OBS > Logout > Login

[lone inlet]

@proud cradle could yoy start the !ticket process again?

[fiery spear]

@lone inlet

[stark fog]

Hello there ! Anyone know why media share sound is hella low versus any other one ?

I need to crank my sound stupidly high for this option.

[lethal wharf]

cap

[ripe totem]

thats overpriced chill bro

[fiery spear]

[vague schooner]

yall i used to have the option for application specific audio capture in obs but it seems like it went away when i got a new PC has anyone had the same issue

[sweet notch]

hey there would anyone know why my sub count on stream labels is not showing properly

it says 3 subs

but i have 1000+

same with my sub goal

it says 83

instead of 3

or my correct amount

[royal sinew]

FYI Chat Timers aren't working with custom bot names. When I close OBS the timers start firing lol

[keen spear]

hey everyone

is anyone having issues loging in with obs studio with stream elements plug in?

[white swallow]

Yeah, I am with Fbook

[keen spear]

me too are they working on the issue @white swallow

[white swallow]

I sent in screen shots and waiting on reply.

[keen spear]

how do I do that do that?

[white swallow]

In the #submit-support-ticket and just screenshots using either gyazo or a screen capture software

[keen spear]

I just did it @white swallow I see it as ticket #5

I hope they get back to me this week @white swallow

[white swallow]

I hope it’s fixed soon too

[frozen pasture]

What issue are you having?

[white swallow]

When I log in using Facebook into OBS Se.Live it kicks me to the website. And never auths in the obs. Leaving it unusable.

I tested twitch , YouTube both work. It’s only Facebook

[frozen pasture]

It’s a facebook issue.

Workaround is to create a scheduled live stream and use custom server with Facebook ingest to Fb with stream key.
Click start stream in obs and then start your stream in Facebook creator dashboard.

[keen spear]

@frozen pasture do you work for stream elements?

[frozen pasture]

I am a volunteer support-ish person

I offer my time freely when it is available

[frozen pasture]

Same issue I just posted about

[keen spear]

But I Already sum it it too

[frozen pasture]

It’s a facebook issue.

[keen spear]

So how do I fix this with obs studio and my alerts and activity feed and stuff?

[frozen pasture]

Activity feed and stuff should still work… it’s the going live part that’s broken

I did ping staff to find out where they were with the issue, so it should be on their radar as a known issue soon

[keen spear]

So if I do want to go live on Facebook how do I set it up obs and Facebook. Creator studio? @frozen pasture

[frozen pasture]

Yeah it requires setting up a stream in the creator studio, using custom server in obs, going live in obs and then going live in creator studio

[keen spear]

I would do the custom url and the stream key from Facebook creator studio first?

@frozen pasture

[frozen pasture]

Get those into obs and then go live, then start a live stream from creator dashboard, yes.

[keen spear]

Do I click on continue without logging into Facebook on obs studio?

[frozen pasture]

Yes

I think

[keen spear]

I would first click on continue without logging in then second go to stream then select custom and get the Facebook url and the stream key and put that in obs studio and click go live on obs studio first then the facebook creator studio go live?

@frozen pasture

[frozen pasture]

Yes

Let’s try that

[mortal mountain]

Same problems here, but I can't login with my YouTube channel

[frozen pasture]

In obs or website?

[keen spear]

Really @mortal mountain

I think only twitch only works for now

I would try it tommorrow afternoon @frozen pasture

[frozen pasture]

Let me know.

[mortal mountain]

it stuck with loading screen

[frozen pasture]

Well sheeet.

That’s when you load obs? Or after trying to log in?

[keen spear]

Are you gonna be around tommorrow after 3pm eastern time? @frozen pasture

[frozen pasture]

No idea! I’m randomly around

[keen spear]

Can I tag you in it or should I wait for that ticket from stream elements?

[mortal mountain]

it happen when i trying to login

[frozen pasture]

I’d wait for the ticket….but you can definitely try the solution above to see if it works

[keen spear]

I guess I’m not the only one having this issue then with obs studio

Lol

[frozen pasture]

Let’s try something

[mortal mountain]

yes i think so

[past shell]

If you are not seeing the OBS Twitch integrations and have SE.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of SE.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start SE.Live
5. Settings > Stream > Disconnect > Connect

[frozen pasture]

Yeah that thing

I know it says twitch…

But yeah

Let’s start there

[mortal mountain]

ok let me try

[keen spear]

I already to remove stream elements box from Facebook business interaction and try to relog back in but I got the same time too @frozen pasture

[frozen pasture]

Yeah relogging probably won’t work?

[keen spear]

No

@frozen pasture

I think they probably they need a update on the stream elements plug in for obs Studio

[frozen pasture]

Your ticket will help

[keen spear]

I did ready

[pseudo hull]

Then patiently wait for a response there.

Crossposting won't help.

[keen spear]

Okay I will thank you

I’m sorry @pseudo hull

[carmine seal]

Hello, I am finishing a sponsorship (it ends at 12:30 p.m.). I have people who just did it (1 hour ago) and it's not increasing, I don't have any notifications that it was done. (last night was fine)

[pseudo hull]

#submit-support-ticket have to use ticket system

[carmine seal]

Thanks 🙂

[sullen hemlock]

I can not chat or type anything in the #submit-support-ticket room

can someone help me pls 🙂

[snow wolf]

Type it in here

!ticket <your issue here>

[sullen hemlock]

in this chat room for example?

thank you for your help 🙂

[snow wolf]

Yes

[tough hinge]

Did anyone else watch the new Power Rangers movie? Kinda late on it, but really dug it

[stable thicket]

what ya looking

[pseudo hull]

@wraith cipher shorter issue topic please

Overload brain.txt

[lone inlet]

@wraith cipher Could you please start again the !ticket process 🙏🏼

[fiery spear]

@tough hinge

[tough hinge]

No joke, it was a blast!

[fiery spear]

cool

[ivory zenith]

is anybody in @ivory zenith server

I need an invite to it

[tough hinge]

The link is in his linktree

[ivory zenith]

It's expired

[pseudo hull]

Go to their twitch channel. In a panel.

[ivory zenith]

expired aswell

[pseudo hull]

Expired or banned because they look awfully similar.

[ivory zenith]

I haven't been in his server

Ever

This is a new acc

I can't log into my old one

[pseudo hull]

Unfortunately you'd have to contact him outside of here about that.

[ivory zenith]

can't any of you dm me it?

I'm actually begging

I need to contact somebody in his server

[pseudo hull]

I'm not in it and the link worked for me.

[ivory zenith]

then smt is wrong

bcus I have never been in the server

[lament shadow]

getting red box when i start stream, everything was fine yesterday . i restarted my pc and internet and still the same

[eternal depot]

Good evening guys, sorry for the late hour, but for a few days I've had a problem with one alert in particular, that of the bits: when they cheer me on, the sound and graphic alert of the alert box doesn't start, but only the alert comes out in chat. If I go to simulate the alert instead it works. I've tried everything to remove and put back but I don't know where to turn anymore Can you help me?

[tough hinge]

What kind of red box?

[tough hinge]

Might be best to fill out a support ticket! Head over to #submit-support-ticket and follow the directions there!

[ivory zenith]

hey guys im a twitch streamr rna di love uou so much you have so much tolive for xoxo

<3

[grand vale]

Any news with the new sponsorship monthly thing going that some will be available to African streamers again? I am from South Africa and only received 3 opportunities months ago, but that was only for factor 75 & hello fresh. After that nothing really

[tough hinge]

As of right now, a lot of our sponsorship only deal in NA and EU. We are actively working on more ways to expand outward, but at this point we just ask for patience, as international stuff can be hard to work with!

[vernal bloom]

@tough hinge u there?

Any staff ???

[eternal depot]

thanks

[tough hinge]

I am, what's poppin

[frozen pasture]

Corn

[ivory zenith]

good morning💯

[fiery spear]

@tough hinge

mmmm

[tough hinge]

I don't know if I like that

[fiery spear]

https://tenor.com/view/jim-carrey-deal-with-it-deal-with-it-gif-4952570

[fossil pike]

Hi, I was wondering how I would go about having multiple goals on stream. So people could use their bits a donos to vote for something??

[ivory zenith]

any1 know why Stream Elements is not tracking my Goal Progress on a sponsorship?

[past shell]

@ivory zenith ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[pseudo hull]

You're not including a ticket subject

[tropic plank]

With the new Elements now in Beta, is a new feature going to be we can add these to our overlays on the site?

[hard mortar]

with the new obs update no capture cards work anymore - ive tried other hdmi's and multiple capture cards. nothing works. is there any solution for this or advice?

[fast otter]

There's currently an OBS issue that's affecting some of the older Elgato cards in 29.1 - you might want to try 29.0.2 instead.

[hard mortar]

I tried another capture card and its not working on their either

[hard mortar]

if i wanted to go to an older version of obs how would i go about doing that? thank you!

[fast otter]

https://github.com/obsproject/obs-studio/releases/tag/29.0.2

[hard mortar]

Hey this wasnt able to fix it unfortunately is there another step I can try?

[fast otter]

Does your capture card work as a video input for discord?

[hard mortar]

I have a basic 4K capture card I purchased on Amazon and also an Elgato

[hard mortar]

So I believe yes to that question if I’m not mistaken

[fast otter]

Can you try it? Under Voice and Video can you select the capture card as a camera and see the output?

[hard mortar]

Okay I tested that and I see it

[fast otter]

OBS should be able to use it then. Try deleting it as an input and readding it. If that doesn't work you may need to ask in the OBS Discord

[past shell]

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[hard mortar]

It’s snowing in video but flickering

[hard mortar]

I’ll reach out there as well thank you!

[turbid phoenix]

!ticket-superworkout the kappagen does not want to works in streamelements for facebook

[fiery spear]

i can't have more than one ticket well that sucks since this is a totally non-related thing to my first ticket

[subtle sand]

quick quesiton here. about the sponsorships do we only get them now every new month on the first day of the month?

[tough hinge]

Try removing the hyphen!

[wooden topaz]

guys anyone can help me out, whenever i try to grant streamelements acess to my account i keep getting this thing and i cant do anything at all

[tough hinge]

Our support team can help you out with this! Head over to #submit-support-ticket and fill one out!

[wooden topaz]

ty

i cant get into my account

bro it asks for my acc ID

if i cant get in

i dont know

[tough hinge]

you can use your email

[wooden topaz]

right

[cerulean solar]

I need help but i dont speak english, can everyone help me?

[pseudo hull]

@cerulean solar

[cerulean solar]

Where i dont find this

?*

[pseudo hull]

Scroll down the channel list

[stuck zinc]

I just wanna pitch a question to the community rather than waiting for a ticket, but some of the channels are locked for me?

[tough hinge]

We're about to be changing that message very shortly!

[stuck zinc]

Oh haha, ill check back in a bit.

[weary kraken]

Hello, im trying to stream Wizard101 and for some reason its not capturing, even if i run both in admin mode. every other game i have captures just fine through obs but wiz is black screened.... what do i do??

[fiery adder]

Hello everyone! I need some help. I got all my alerts set up and everything is working fine, except for the cheer alert. No matter what I change in that alert (on StreamElements overlay site, with alertbox) nothing is changing. I tried saving it, previewing it. Even though it shows my custom image in the layers section, it doesn't show that image in the alert itself.. Please help 😦

[hard wedge]

Guys, I got a problem with a sponsorship. Three users made it, but I didn't get the entries (and only one is missing to complete the goal)

[winter void]

Have you checked if your "Variation Settings" are not causing troubles? Maybe you have set some variation, and it replaces the general one.

[hard wedge]

How can I fix it?

[fiery adder]

That was indeed the problem, found the solution on Reddit! Thanks for your reply ❤️

[runic shadow]

APEX NEW SEASON YAY

[storm quartz]

Kick support when? Also happy apex day

[red hemlock]

hi

[neat frost]

Is there a way u could use a tablet to get a overlay

[blazing nacelle]

Anyone else with no alerts from streamelements on FB?

[vague steppe]

Uhm, one question, shouldn't my alert boxes / overlays be in the new editor?

There aren't there

[winter void]

I think it is a place to make new alerts, not to edit existing ones. So to answer your question, they shouldn't be there.

[vague steppe]

Hmm, alright

[winter void]

at least I don't have my as well, and none of the streamers I edit for.

[static marten]

How would you import these 'elements' into the overlays?

I must be missing something because I selected the "Brave animated package" and it's just an overlay...but I can't add widgets to it like I could in the overlays section

[quasi hound]

so have we heard anymore about kick integration?

[winged matrix]

how long does tickets usually take?

for someone to answer

because its about a sponsor and it ends in 4 days so idk man lol

[quasi hound]

i would like to use the edit element area but it goes to the page and just spins and doesnt load

[winged matrix]

try a another browser

usually works

[quasi hound]

i tried chrome and edge both do the same thing

[winged matrix]

dm me