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#helpdesk-merch
topaz fernBOT
cyan musk
5f4c7f014fba61384072fb95
hollow siren
Done.
pearl snow
Looking to have my editor continue to manage / update / design my merch line. Theyre mentioning they don't have access though?
Is there something I'm missing. Both BOT supervisor and the editor role show they have merch store access?
wide harbor
Hi. I changed my username from Kintarothenerd to Kinmesisthenerd months ago and am looking to update my store page to reflect the change. Can I get some help with that, please?
hollow siren
Hi. I changed my username from Kintarothenerd to Kinmesisthenerd months ago and...
In order to change your name, we have to reset your store. you'll lose all the items in it. If you're okay with that, then please provide your account ID.
topaz fernBOT
wide harbor
In order to change your name, we have to reset your store. you'll lose all the i...
5fa9b38c18c619ba808a1068
hollow siren
Hi. I changed my username from Kintarothenerd to Kinmesisthenerd months ago and...
Fixed.
pearl snow
Looking to have my editor continue to manage / update / design my merch line. Th...
Still looking for insight on this
pearl badge
ATM they'd need your account login info to do it. Not designed for the invite method for now with the recent pinned message as to why.
tired oracle
Can someone change my store and everything to Mr. Miracle, please
unique surge
Can someone change my store and everything to Mr. Miracle, please
Did you contact us via email?
neat sphinx
is there a doc or anything like one for full Pixel sizes for all the merch items?
neat sphinx
Also, I have a transparent picture I want as a picture, but the logo is white... will it still cut out as white?
unique surge
is there a doc or anything like one for full Pixel sizes for all the merch items...
https://support.streamelements.com/en/categories/38-se-merch <- you can read more about merch here
topaz fernBOT
@karmic sapphire ⤵️
tired oracle
Did you contact us via email?
Yes, last night
unique surge
Yes, last night
Please give us time to respond. We respond to all tickets in the order we receive them. Thank you for your patience 
tired oracle
Please give us time to respond. We respond to all tickets in the order we receiv...
No problem, I was just making sure I updated my name/tag before I forgot
alpine panther
Nooo, my first private order got refunded, sad, was excited to get my items 😦
green gull
Hello everyone
zealous patio
i just clicked on withdrawal, filled in my email, and have received nothing in my email and the withdrawal history page is empty despite saying the latest withdrawal was made today, how to I get my money?
i didnt get an option to fill anything in it just closed as soon as i put my email in
zealous patio
ive done that, still seeing nothing
tribal dawn
If i wanted to giveaway merch, is there a way for me to prebuy an item and give the recipient a redemption code or something?
lone sail
If i wanted to giveaway merch, is there a way for me to prebuy an item and give ...
Not at this time, unfortunately
fiery flame
I need help getting my tracking number
silk vessel
Hi, did someone know where i can find the support's email ?
topaz fernBOT
@fiery flame @silk vessel ⤵️
silk vessel
ty
hollow siren
I can't type, sorry for the double ping
fiery flame
Thats the problem I have 3 times now in the past week and have not gotten a response
hollow siren
Do you have a ticket number?
silk vessel
I couldn't send a ticket so i had to send an email
topaz fernBOT
sweet phoenix
Hello I’m new here
tired oracle
Sorry if this isn't the right place, but can I get logo maker, profile picture, and profile banner custom made, please?
carmine rampart
Hello, can someone help me with a store problem?
hollow siren
Hello, can someone help me with a store problem?
That depends entirely on what the problem is.
carmine rampart
Im trying to order a hoodie, after i add my information i get an error which says Your cart has been updated adn the items you added cant be shipped to your address.
hollow siren
Im trying to order a hoodie, after i add my information i get an error which say...
You'll probably have to submit a ticket for that.
topaz fernBOT
hollow siren
Im trying to order a hoodie, after i add my information i get an error which say...
If you can include a screenshot of the cart with the error it would help a lot.
hollow siren
Can you put a full screenshot of your browser in the ticket that shows the cart with the error, product, and shipping details? That way staff can check and not leak any of your information?
carmine rampart
in here ?
topaz fernBOT
hollow siren
^ here
dusky anchor
Had someone order a black tshirt. Only thing added to the shirt design was my logo, small, in upper right. Shirt came with a grey box covering the entire front. Is this a common problem?
pearl badge
@dusky anchor whoever placed the order would need to fill out the form linked above you.
dusky anchor
I sent them the link. I assume this was just a mistake in printing?
pearl badge
Assuming the image added to the shirt was properly designed then yes.
dusky anchor
Yep. Properly designed. Transparent. Only in upper right. Have only heard a problem with the black shirt
loud heath
Any updates? My link still never loads for my merch store command
carmine rampart
I submited a ticket at streamelements but I didnt get an answer for 12 hours now
can someone of the mods help me out
unique surge
I submited a ticket at streamelements but I didnt get an answer for 12 hours now
Please give us more time. We are currently noticing a larger than normal influx of tickets and we're working on handling all issues in the order we receive them.
deep thicket
Hi I'm trying to sell some custom emote stickers on SE, I'm seeing other people's SE merch store has different size options on their stickers, how can I also do that?
??
glass glacier
Any updates? My link still never loads for my merch store command
Hey, the link you have in your custom command is not correct, which is causing the issue, you can find the correct link by clicking "go to store" in your merch tab!
if you want your new name in that link staff needs to do a full store reset! Which means hard reset all new basically!
buoyant osprey
I can’t get my merch link to work cause I changed my twitch name I’ve removed the old link from custom commands
rancid lance
I can’t get my merch link to work cause I changed my twitch name I’ve removed th...
Hi,
In order to update your SE.Merch store URL, we will need to completely reset your merch store. All items and settings will be lost in the process.
If you are sure about this, please provide your account ID >
topaz fernBOT
@buoyant osprey ⤵️
buoyant osprey
@rancid lance
rancid lance
<@378662511836266497>
done
buoyant osprey
So how do I get the link if it’s been reset now @rancid lance
rancid lance
So how do I get the link if it’s been reset now <@378662511836266497>
You create a new store and click on go to store, the url will be the same as your name
buoyant osprey
What if I removed the command from my chat @rancid lance
rancid lance
What if I removed the command from my chat <@378662511836266497>
add a new one with a link to the new store
buoyant osprey
Thank you so much for the help @rancid lance
floral timber
Hello, could anybody from support help me with this error? I need to upload some documents to receive some money from tipalti but, is showing this error for me. Im trying by 2 days, and SE still trying to pay me, but i only receive error messages by my mail, and i cant fix anything on SE website.
worn pollen
I'm not sure if this is the right place to ask this- I submitted a ticket around 10 hours ago, asking about redeeming a glyph from a streamer named fatefulYT. I was just wondering if I messed up or if it normally takes awhile. 🤔
hollow siren
There's a higher than normal queue of tickets, and several staff were at TwitchCon Amsterdam.
topaz fernBOT
@floral timber ⤵️
worn pollen
Understandable, ty for your time ^^
vocal nacelle
Hi there - I've just received the 2nd part of my 3 part order and have realised I never had confirmation for the 3rd. Could I get some clarity as to whether or not I've missed the confirmation?
topaz fernBOT
@vocal nacelle ⤵️
vocal nacelle
Thanks!
limber marsh
i need help i withdrew money on the 1st and still no payment and the order i recently had it had a error that was fixed and now im not receiving the payment tht was there said 5 to 10 days and i still didnt get it
vocal nacelle
So the link didn't actually take me to where I needed to go, though I did manage to find my way
faint jay
i need help i withdrew money on the 1st and still no payment and the order i re...
Hi,
The merchandise withdrawal can take up to 21 days to process. I would recommend to check the payment portal for a scheduled payment in the next couple of days.
slim dragon
hello i was wondering if i should worry about this actually coming out purple. I selected the appropriate colors for my logo but when i preview it the grey turns purple. i have even tried a lighter color grey on the logo and it just shows a lighter purple for the grey. Is my product going to be purple or is the preview messing up?
lone sail
That is very weird. Can you DM me your Account ID and I will check into this with our vendor to see what is going on here and make sure that it doesn't come out purple. I am out for a few days but will check into it as soon as I am able
limber marsh
Hi,
The merchandise withdrawal can take up to 21 days to process. I would recom...
ok ty i did not kn tht
floral timber
Can you help me with that? I've never received the invite. And right now im in troubles to receive my payment by a campaign. I cant fix by the SE website, cause its showing an error. And nobody on Support answer since saturday
tired oracle
Can I get a profile banner made, please
dusky anchor
Had another person order a black shirt from my merch store and the entire front was covered in a grey opaque box. This is the 2nd one. Trying to figure out if it’s a me problem or a printing problem. Already sent them the merch support link.
little vessel
My merch link didn't update after I changed my twitch acct name. Anyway I can get that fixed?
hollow siren
My merch link didn't update after I changed my twitch acct name. Anyway I can ge...
In order to change your name, we have to reset your store. you'll lose all the items in it. If you're okay with that, then please provide your account ID.
topaz fernBOT
little vessel
In order to change your name, we have to reset your store. you'll lose all the i...
Will it affect pre-existing orders? IDK if new orders have been shipped yet
hollow siren
Will it affect pre-existing orders? IDK if new orders have been shipped yet
Not sure, let me ask.
dusky anchor
As the merch store owner, where should I go about a print issue?
hollow siren
Will it affect pre-existing orders? IDK if new orders have been shipped yet
All orders that have been placed will be fulfilled.
topaz fernBOT
@dusky anchor ⤵️
little vessel
All orders that have been placed will be fulfilled.
So I just dm you the ID?
hollow siren
Account ID
6171f3ae9a42645fbb2d79b0
done
little vessel
done
Great, thanks! I'll set it up again and let you know if there's any other issues with it!
pliant wraith
I am unable to receive the campaign money.
Can anybody help me ?
topaz fernBOT
@pliant wraith ⤵️
pliant wraith
5f2c8beaed308807fb2957a3
pearl badge
How long ago did you complete it?
pliant wraith
about 3 months
trim mortar
is there anyway to track order or see if its been shipped ? ive made a purchase to test my own products in May and have only recived the t-shirts not other products
topaz fernBOT
@trim mortar ⤵️
floral timber
Has anybody that i can talk about Tipalti issues?
proper tangle
So for merch there any plans to do magnets? @ me if ya reply ❤️
exotic grove
I joined up to ask a question, I hope thats ok! 🙂
Recently, any time I try to create merch with embroidery for my store (for example sweatpants or a tote bag), I select my colours, then I click on preview, and everything in my image appears in black and white instead of the colours I chose. This didn't used to happen, and hats I've created previously look perfectly fine. Is there any way I can fix this?
versed ice
I'm trying to set up my merch store. When it creates the store it gives me one single sided t-shirt that works correctly when i import my 5700x4500 300dpi art. When i go to add another t-shirt I can only choose a double sided t-shirt. When I try to upload my 5700x4500 artwork to the double-sided shirt, it imports at 313x418px, 394dpi. I've tried reuploading the artwork several times and it always does this. The same artwork imports at the correct size for the default single sided shirt that was created when creating the store. Please help, I'm completely stuck.
grizzled elm
I just opened the merch store for my Podcast Project, uploaded the artwork and tried to order a sample to my (valid) german address but the store returns an error stating that it cannot find my address and for that reason cannot calculate shipping costs which is blocking the checkout process. Any Ideas? Obviously I am not gonna post my private address information in here.
pearl badge
Are you trying more than 1 item I take it?
grizzled elm
No, had only 1 Item in my shopping cart
but this should not matter since SE says that I can order as many samples as I like
pearl badge
It may be out of stock so it'll error unfortunately.
grizzled elm
My own merch out of stock? And it would be more usefull to show this as an error message and not that I cannot find my address
pearl badge
Merch is print on demand and the particular color item may not be available atm.
magic basalt
hi is there a number i can contact in regards to merch issues? E-mail is taking way too long
hollow siren
hi is there a number i can contact in regards to merch issues? E-mail is taking ...
There is not.
There is a fairly large ticket queue right now, the staff are working it as fast as they can.
magic basalt
There is a fairly large ticket queue right now, the staff are working it as fast...
ok thank you
floral timber
Hi, anyone here can send me the link to register on tipalti? my account id is : 5cdf4bfccce5b7660186ae96
limber marsh
its been 20 days sense i clicked the withdraw and i still dont have it. it was from merch tht was placed plz help idk why i still havent got it the payout sent to me
topaz fernBOT
@limber marsh ⤵️
hollow siren
er...
topaz fernBOT
hollow siren
Do that one ^
valid swallow
Hello Good morning, how are you today? My merc store has my old twitch name URL, i would like to have it changed to my new one its oke if the store is wiped because i need to change all the mercs anyway
zealous patio
i requested a withdrawal around a week ago, put in my email, then nothing happened, the withdrawal doesnt show in withdrawal history and theres nothing in my email, how do i get my money? I've filled out all of the payment settings with bank etc
pearl badge
@zealous patio It can take up to 3 weeks to be processed.
zealous patio
do i get an email then?
pearl badge
To my knowledge no but it should appear there along with being added as a balance to whatever method you chose.
thick summit
Hello everyone. I recently wanted to create a SE.Merch shop but my community can't order anything from it because an error occurs. Can someone help me?
floral timber
Hello, can anybody from support help me? Im trying to talk with support since saturday, and nobody answer me.
warm gate
i need support and clarification. i seem to be getting lost in the sauce in this chat..i need to know how to see when things are being shipped. i need to check status of two orders!
gritty burrow
#helpdesk-merch Can anyone help i stream in Facebook is there a way to get my supporters a discount code for merch or is that just a twitch thing
austere canyon
This might be the most fitting category: Is there a way to remove my name from the paypal receipt that people receive when they donate through the tipping page? PayPal says the name appears because it's done through 3rd party.