Howdy @everyone!
Today is a big day for our Discord community! We are going to be implementing some changes, so buckle up, and please read through these changes to better your experience here within the StreamElements Discord server!
Ticketing System:
As you may have seen, we have incorporated a new ticketing system within the Discord. Our new ticketing system will allow Community members to easily submit a ticket using the !ticket command, and be able to talk back & forth with an SE Support agent to resolve their issue or question all within a Discord private channel.
We are making this change for two reasons:
To provide you with an improved process of requesting help within the Discord server
Make it easier for our Support Team to track requests for help & get back to you faster
You can learn more about this feature by checking out #submit-support-ticket, and follow the instructions there, as well as checking out our new support breakdown by viewing our new #how-to-get-help channel!
With this new system, we will transition to the next topic.
Sunsetting Helpdesk Channels:
On <t:1684166400:F> , we will be closing down the Helpdesk channels. We will leave the channels open to view, while no longer allowing any messages to be sent.
This change is being made so our Support Team is more easily able to identify when one of you needs help & will help keep your sensitive info off public channels. The new ticketing system should help improve the speed of getting your issue solved, so please take advantage of the new system located here:#submit-support-ticket.
Our goal is to make the server less of a troubleshooting house, and more of a collaborative hub for creators.
Role Assignment and Onboarding:
Another welcome update is we added ROLE ASSIGNMENTS!
Now you can select which updates YOU want to receive. So no more getting pinged on updates you donโt care about. ๐
Now, it is open for everyone to hop into #role-assignment to pick the roles you want to be notified by! This can be reversed by clicking the button once more after selecting it a first time.
Community Events:
Our plans going forward are to bring back more community events to help open up communications with the community. Whether itโs doing more sponsorship workshops, or taking a deep dive into some of the SE tools, we want to ensure we give you the information you need to utilize StreamElements for your content.
To follow up with that, we have a new event next week called โThis Week @ SEโ. During this Discord Stage Event, we will be going over the BRAND NEW Elements Editor, with our Project Manager Ram. Please take a look at the event below, and RSVP if youโre interested in learning how to utilize this awesome tool!
strms.net/twase-ep-1
New Channels:
While working on these changes, we also added some new channels for you to hangout in and collaborate with other creators! Pop on over to the Creator Networking category and post some highlights, find some friends to stream with or other creators to create content with!
Checkout some of the new channels we have!
#co-creation-chat - Creator Networking role needed
#content-highlights - Creator Networking role needed
#collab-opportunities - Creator Networking role needed
#creator-news
#1091002491476398100
#dev-chat - FKA Helpdesk Developers
#movies-and-tv
This wraps up everything new that we have for you all. We appreciate each of you who have voiced your opinions on how we could better utilize this server. With these changes, weโre hoping that it will positively affect the way you engage with our community! With that being said, if you have any questions, please feel free to reach out! ๐