general-chat

[hazy cosmos]

Hey, theres someone from this server faking to be a big twitch stremer and dming me to pay them to promote me. Who can I talk to?

[ivory zenith]

hey everyone

[fast otter]

You can DM me.

[hazy cosmos]

Thank you!

[fast otter]

They have been banned.

[hazy cosmos]

♥️

[short oar]

Ban this person block them if you haven't already. Oh wait helps if i read... Sorry! Carry on...

What a stressful day 😂

[past shell]

@worn barn ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[zenith lagoon]

will stream elements come to kick?

[pseudo hull]

Only when they provide an API to use.

But until then no plans.

[noble igloo]

does twitch not allow uppercase letters in your name ? i name changed with some letters in uppercase but the result is all lowercase letters and now i cant change it again for 2 months 🥹

nvm im dumb

[ivory zenith]

Il n’y a pas de paiement ?

[ivory zenith]

hy

bot not working on yt live

[copper temple]

Hi everyone. I need help none of my overlays are working on my obs. every time I copy the link I get a random bit of an obs browser any clues on how I fix it?

[stiff bear]

Can somebody please tell me how to fix this command problem?

It shows the whole command when typing it

[pseudo hull]

2 things

#helpdesk-youtube in the future

Unfortunately that variable is broken on YouTube.

[stiff bear]

@pseudo hull ahh that makes sense! Thank you.
Is there any ”replacement” for it?

[pseudo hull]

Not to my knowledge and I can't really help with that side of things as I only touch twitch.

[long flame]

Heyoo, just wondering if this was ever sorted out? Thanks!

[wicked hull]

I'm having issues trying to withdraw money from SE pay. It says the minimum you can withdraw is $5 and as you can see by the amount it's well over that . Can someone please tell me how I can withdraw this? I have everything setup correctly regarding my bank account.

[cunning tundra]

It takes a bit before the money moves from pending balance and gets cleared. If you click on the question mark it tells you "Pending balance is the sum of tips that have not cleared for withdrawal yet. It usually takes 2-3 days for a payment to be cleared."

[wicked hull]

@cunning tundra thanks for the heads up

[grim ferry]

Hi guys! Is there any plans to integrate StreamElements' functionality into Kick? Very curious. Thanks!

[fast otter]

There are no plans at this time.

[grim ferry]

Appreciate you letting me know, thanks!

[hidden vigil]

hi

[late thorn]

[eternal crown]

@compact tree hello. I'm Real Life, ||Secret Vshojo founder and the originator of the term Vtube, believe it or not!|| I am currently in the middle of the raid shadow legends sponsored stream and my stream with overlay goal is off by an hour.

@lone inlet hello!

[jade sphinx]

Hello everyone, does anyone know how to fix this?

[past shell]

@eternal crown ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[glossy void]

guys I keep getting added by these people who keep asking to make logos my streams and youtube stuff idk if their scams or what

[granite charm]

boa noite

good night someone could help me. sou stremer and from a while to ca the stemelementes stopped synchronizing with my page

some of the support ?/

[bright sphinx]

Hi. I'm trying to set up commands like !so and such from my phone and am unable to figure it out any help would be nice. Pls dm me

[sudden fable]

the same for me, my chat does not respond to any command

[bright sphinx]

@sudden fable I've talked to quit a few ppl and we all can't figure it out or they done remember. So any help here would be helpful I think

[granite charm]

ANY SUPPORT?

[sudden fable]

the bot literally does not respond to any command, it does not respond to normal or custom commands, I have tried to log in again in streamelements and it still does not work, neither removing and adding the bot again.

[bright sphinx]

@sudden fable same here

[granite charm]

AI É FODA

[stiff seal]

Is the bot down again?

[warm salmon]

Part and rejoin from the dashboard

[stiff seal]

I already tried that

[trim basin]

hey uh

im not sure if anyone had this issue, but when i press enter to go the next paragraph, it looked like this in photoshop

anyone know how i can fix this thing

[warm salmon]

Fixed

[rotund cairn]

Same issue here, commands are not working

[stiff seal]

Thank you!

[devout copper]

Took a month off of streaming and came back and my Media Request is no longer working with the commands such as !play and !pause. And ideas?

Honestly seems like none of my commands on the stream elements side are working.

[devout copper]

Got everything working except for !volume. It keeps saying and error occurred

[zenith pebble]

Hello , i need some help just got a new sponsorship got all the requirement and setup ready when i click START NOW it say "could not start campaign and there is 680 spots left

[supple saddle]

ugh, idk how to set up alerts in OBS wtf am I doing wrong?

got my overlays, but I can't figure out how to test or set the alerts up. For context, I'm coming over from the buggy mess that is StreamLabs

[past shell]

@supple saddle ⤵️

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[zenith pebble]

could not start campaign and there is 680 spots left ==>>> update 679 spots left

[cyan lake]

anyone else having issues with the activity feed refusing to connect after updating?

hitting connect with twitch just leaves me with the same "session expired" message no matter how many times I hit it

[past shell]

@zenith pebble @cyan lake ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[peak rock]

Hi, i need help I'm trying to put a chat in my stream in OBS and it doesn't work for me, what could I do?

[past shell]

@eager saddle, you have been awarded a commendation :star: for sharing a custom widget. Keep it up!
Look at your personal member profile by typing !me.

[wise cloud]

tbh.. I just imported mine from there before I set them up at SE later (like 1 year later when I bothered to watch the YT videos on it)... but I'm not a support person so if it doesn't work then... there should be a helpdesk somewhere around here

[pseudo hull]

@fleet pulsar Pleased keep what you posted in that channel classy and appropriate.

[fleet pulsar]

oh sorry

[red mist]

jak wyjebac ta jebana wtyczke z obs

[next knot]

<@&364840891023622144> Just got a random friend request and message from this user. This server is our only mutual.

[pseudo hull]

[dreamy tartan]

hi!! im trying to get my chat to show up in my stream and could use a hand.

[glacial robin]

Hi! Are stream alerts down atm? 🙂

[rare gazelle]

[fossil sigil]

is there a known issue with !sr? not sure if I messed it up, already tried logout/logon ty

playlist is working, but no chat commands

[clear cliff]

Hello just got sponsored by express vpn i need a little info regarding it if any can help

[past shell]

@clear cliff ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[next knot]

<@&364840891023622144> And another

[weary river]

Hi, someone si there?

Is there a way that we can use the Twitch channel points on streamelements?

[fast otter]

There is not.

[weary river]

😦

Streamelements would be perfect if it were enable

[hot oxide]

hey umm i need help

my promote command for 2 hours never went up and i stream for 4+ hours

at this point i will never get the money i earned

[fast otter]

It takes time for sponsorship goals to update. If it's been more than 24 hours, please submit a ticket.

[past shell]

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[iron stone]

@past shell is there anyone experiencing issues with streamelement; tried streaming last night and it gave me a nvenc error. Followed the instructions regaining my graphics driver, updating software, directx, but no resolution. Anyone that can help?

[cursive radish]

Will the NZXT capture card make my main monitor (240hz 1ms) lower quality?
I play competitive and dont want to lose quality

[ivory zenith]

Hey guys i just tried setting up a subage command for my streamer but idk what i need to put between these brackets ${customapi} does anyone know

[copper sun]

Anyone know of a way to get random.chatter to exclude specific users i.e. bots?

[devout copper]

Any reason !volume is not working?

Fixed it. Had to set the command to broadcaster

[fast otter]

There is not a way

[shadow lintel]

I got my Baby Turtles Named!! 🥰🥰

[scenic sandal]

DOES STREAMELEMENTS WORK ON KICK

[frozen pasture]

Not at the current time

[rugged canyon]

Anyone getting high CPU usage from the Activity Feed for StreamElements? If I have it open, it uses almost 15% of my CPU for just that alone

[idle tiger]

Hi guys anyone know how to set up total sub count on streamelements and set it up for my twitch

[rugged prism]

chat stats not showing up, i had name changes, i was told to contact a staff/mod about this?

[grizzled junco]

Hey I need help, the promotions do not appear in my StreamElements, I have been streaming for 6 months and they have not notified me of any promotion @valid siren

[ivory zenith]

It's the same for me, I haven't had a sponsor for a while. Apart from being patient I don't see any solution

[grizzled junco]

Exactly bro let's see if the support helps us

[sweet pine]

Anyone suffering with the bot not being in their chat when they go live, therefore no commands or anything are working.. any suggestions..

[fleet zephyr]

I know this has been asked before but... What are odds we will ever get Tiltify alerts in the activity feed? I saw they made some UI/UX changes which are awesome but... More QOL would be great too....

[frozen pasture]

@grizzled junco @ivory zenith sponsorships aren’t available to everyone as they’re randomly activated. As someone who has been streaming and using streamelements for 6 years, I don’t have any available. Your best option is to continue streaming and as the campaigns open up they will appear in your dashboard. Complaining about random selection won’t make it happen any faster.

[grizzled junco]

Ohh Okay

[ivory zenith]

@sweet pine did u /mod streamelements in ur chat???

[snow wolf]

Provide your old name and new name.

[worn hound]

ayeee

[woeful root]

its probably been asked but is there anything planned for kick support?

[austere seal]

Anyone tried using AI like chatGPT to write a code script for a widget to use on stream? seems like a cool idea

[woeful root]

im sure you could do that would be interesting

[snow wolf]

There are currently no plans for it.

[pseudo hull]

Not until they make it possible at least.

[woeful root]

oof. im mainly on twitch but im trying to diversify just in case. its too bad would love this on kick too.

[shadow lintel]

Excuse me, but, what's Kick?

[fleet zephyr]

Streaming service run by gambling company / backed by crypto peeps

[shadow lintel]

Huh!! Thanks Sch1lly!! I greatly appreciate it!! 🥰🥰 Is there an App for it?

[fleet zephyr]

No clue - probably. I know they don't have an API which is why things like stream elements cannot communicate with it

[woeful root]

its a twitch ripoff. trainwreckstv had it made when twitch banned gambling. its been plagued with porn and such which is now against tos for them. The interesting part is the 95/5 revenue split

its almost exactly the same in how it looks but doesnt have much support

[violet cairn]

Is there a way to play a YouTube playlist in Media Request on the SE OBS app

I dont want to have to add a song 1 by 1 from a long playlist I made

[fast otter]

https://streamelements.com/dashboard/mediarequest/settings You can add a playlist here and it should play if there's nothing in the queue.

There's a "backup playlist"

[violet cairn]

Thanks

[violet cairn]

Also the songs dont auto play when next song loads I have autoplay on

[opaque lotus]

I wasn't sure where to ask this, but is anyone else not receiving stream reports anymore? Trying to think if I have changed anything in my portal but I don't think I have touched anything for a while. Anyone else?

[ashen pilot]

guys , when we type "!play" does it play the music there's on the media request directly on stream or do i have to setup things in OBS?

[fast otter]

Not the place for this.

[novel silo]

hi all,,,new to S.E,,, just want to check - can you stream to multiple platforms at the same time?

[fast otter]

There are no restrictions on restreaming, but there is no built in functionality.

[novel silo]

ok - so how would I stream from OBS using S.E to - Twitch, FBook, Y.Tube at the same time?

[pseudo hull]

You'd do it entirely with OBS. It's not something you'd do with SE.

[novel silo]

ok, (sorry for my ignorance), OBS will only allow 1 platform?

[twin sonnet]

Hello all, i was just signed out of my streamelements account and when i signed back in using my Twitch account my whole account was reset (commands, timers, payment, etc) anyone have any idea/ can help pls?

[pseudo hull]

There is a plugin that supports multistreaming that you can find on their forum.

[novel silo]

ok kool 🙂 will check thanks 🙂

So S.E is only really used for "alerts" and "chat"?

[twin sonnet]

@pseudo hull not sure if youd be able to assist wth my problem above?

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[pseudo hull]

That sounds like something for that.

[remote aspen]

when will stramelements be available for kick.com?

[past shell]

@remote aspen ⤵️

While we welcome all newcomers since it means more options for creators, we do not have the bandwidth to take on any additional platforms at this time

[twin sonnet]

Cheers! @pseudo hull

[remote aspen]

that is a great pity 🙀
would like to stream there and you have just the best bot

[twin sonnet]

@pseudo hull sorry to bother again, for some reason seems like my ticket was deleted? Can no longer see it in the sidebar

[past shell]

@silent totem, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[novel silo]

Sighh,, lol. Can you not get alerts from more than 1 platform? aka facebook and youtube?

[radiant rock]

Hello, someone tell me how I change the way in which one chat is passed from another to say the transition, the one that comes by default is horizontal and I want it vertical

i mean minimla chat

[fleet zephyr]

Also AFAIK kick does not have api... So no api = no integration

[spare oasis]

Hey guys, probably not the right chat to ask this but my !watchtime suddenly stopped working.... does anyone know what I can do or how this happened?

[fringe bronze]

Yeah stream elements looks to be completely down. I'm a mod as well as streamer myself do we have any clue as to whats going on??

[spare oasis]

After reconnecting it it worked again 😄

[fringe bronze]

So you had to completely disconnect it from the channel??

[fast otter]

Haven't heard any other reports of it being down. What isn't working?

If watchtime was working and isn't, logout of the website and log back in. If it never worked, enable loyalty.

[spare oasis]

Well you just...

[fringe bronze]

None of the commands are working at all.

[spare oasis]

You press Part Channel, then Join channel and it's doen

[fast otter]

#helpdesk-twitch is better for this. I'll ask if anything is down.

[fringe bronze]

Thank you so much!

[spare oasis]

I just told u how to fix it :/

[fringe bronze]

Yeah i'mma also try that as well to see if it works

[ivory zenith]

Hi everyone, how are you all doing?

[gritty turret]

Where can I go to submit a bug report?

[languid gulch]

Hello I am new to discord and streamelements. Is this channel where I should be asking questions about Streamelements?

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[supple pine]

fuck this shit i'm leaving the event stage.
Discord is broken and wont let me see anything other than a popup saying the channel is full.

[tough hinge]

I'm sorry for the tech issue Neon. We are recording it and will have a way for folks to watch it afterwards

[supple pine]

That's great news. Sorry for the frustrated message

[scenic ibex]

Anyone on here play Dead By Daylight? I’m new at it and would like some friends to play!

[spare atlas]

anyone know how to get the emote combos to work in streamelements with kappagen

[violet cairn]

I am using Stream elements OBS I have a backup playlist but the songs don't auto play when the next song comes up

I have autoplay media selected

[harsh sky]

hey there. I was curious if there was a thread or anything for how to handle taxes for sponsorships and things?

[wanton holly]

Does anyone know how I can make a “text scrolling” effect so that the message that appears when interacting moves within the alert template?

Thanks

[night edge]

Hey guys , I found an AI TTS website last night but now they're asking for my Streamelements JWT Token I suppose to change the voice of it. Is this Token safe to put in or how careful should I be here?

[fast otter]

You can share your JWT with applications you trust; but don't post it in public places.

[night edge]

Thank you.

[ivory zenith]

I need some help and I'm not sure what to do. The help center thing for submitting tickets isn't working. It just keeps telling me "Please Try Again"
I think it's broken.

[past shell]

@ivory zenith ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[ivory zenith]

Oh! THanks so much!

[hot oxide]

why is this not going up

[past shell]

Squishat#8085 Community Profile

A member of the StreamElements community since 17 April 2021.

Milestone:

Squishat is a member of the community for 1 year and 11 months

Accolades:

Squishat is not a member
of any community programs yet.

Beta Tester:

Squishat has not joined
any beta programs yet.

[past shell]

@hot oxide ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[noble kelp]

ok I've been noticing this but stream elements has been timing people out for no reason is there a way to get it to stop I'm afraid to see it ban someone for no reason

[snow wolf]

Check Spam filters page

https://streamelements.com/dashboard/bot/spam-filters

[fossil sigil]

same

[fossil sigil]

yes, oddly high CPU usage, stopped using it, was nice to have

[rugged canyon]

I had to stop using it as well, since it uses so much CPU and I have no idea why it is using so much. Support said to turn on or off hardware acceleration but, that isn't good either lol

[fossil sigil]

try copy/paste url shown HERE

[ivory zenith]

Hello, none of my alerts are working. Also when I go to emulate them. It says "emulate was sent but alerts are pause in the feed" what button do I press to fix that?? Thank you for reading.

[fast otter]

https://streamelements.com/dashboard/activity There should be a pause/play button on the upper right above the activity feed.

[ivory zenith]

@fast otter thx verry much..i just looking for 2 hours on yt to found that..now i just stay and laugh..i used before streamlabs..and i am new on elements...ty...have a nice weekend

[wise karma]

Anyone know if/when streamelements is going to work on kick.com?

[past shell]

@wise karma ⤵️

While we welcome all newcomers since it means more options for creators, we do not have the bandwidth to take on any additional platforms at this time

[west prism]

I'm supposed to be doing a sponsored stream right now. Ran through setup yesterday with staff member and was all ready to go. Went to my dashboard to start the activation and...it's grayed out and says it expired March 23—today? Is this a time zone issue?

The staff that reached out to me are not responding, and obviously I'm not going to stream if I can't start the sponsorship. I send a support ticket, but if any other staff can help I'd appreciate it.

[winged roost]

Kinda sad that the voting going on on Twitter has people that simply took default alerts from other places and submitted them as their own instead of promoting originality... :\

[safe ermine]

Yep

[karmic ridge]

hello... if i'm using restream to stream to both twitch and youtube... do i need to copy over my overlays on streamelements from one dashboard to the other?

[peak token]

So I just had to disconnect and reconnect my Twitter account just in case that was the solution to my problem, but for some reason, my Automated Tweets haven't been sending out to my Twitter for my past 2 streams. If what I just did doesn't solve my issue, what could I possibly do to fix this? It's either that or I hope I'm not the only one with this issue.

[frozen pasture]

Twitter shut off access to their API for free….

In case you haven’t paid attention to Elon Musk’s Twitter feed

[molten vector]

Hi there:)

[ivory zenith]

hello i need a se staff pls

i cant withdraw its 1
month ago

[past shell]

@ivory zenith ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[glacial ibex]

hi there i want to share an overlay i made on stream elememnts with a friend how would i do this ?

@compact tree

[spare blaze]

Ask them to add you as an Editor / Manager (they can get you a link in their settings, on the SE dashboard).

After you get added as either of these two, you can go into your own overlays, and create a copy of it - it will ask you where do you want to copy it to, and you select your friend's channel.

[glacial ibex]

oh ok awesome!!

thank you for taking time out to reply i really appreciate it!

[glacial ibex]

when i click submit it doesnt do anything? im very cinfused lol

confused*

oh ok it sent 3x i got it haha

[wicked mountain]

HI..who can I contact, I need help with streamElements in OBS, I get a Crash on Alerts 🙂

[ivory zenith]

hi all

[woven sandal]

Hi, do you know why streamelements doesn't show me the commands? He is a moderator on my channel

[lusty beacon]

@compact tree I'm trying to log into a new twitch account I set up for a event I'm working for. But, when I try to log into it on my computer, it automatically signs me into my personal account. I cleared my cookies and data from the site but it still doesn't let me enter the login information for my work account. How do I work around this?

[lucid yarrow]

i need help, Stremelements Bot not working in me OBS, why?

It was working all the time I did nothing and suddenly there is no chat bot

[slate harness]

is there a streamelements plugin for touch portal...?

[fiery spear]

just wondering but do staff members ever respond to the helpdesks?

[forest lintel]

tes

[fast otter]

They do, but not a lot of people watch #general-chat for helpdesk things, they usually look in #helpdesk-*

[fast otter]

If you're trying to log in with a different Twitch account, you will need to log out of Twitch and log in with the account for the event you're working for.

[fast otter]

Not that I'm aware of.

[slate harness]

@fast otter - thanks... appreciate the response...👍

[olive atlas]

Streamelements Subscriber chat Alert not working in my Stream 😢

Anyone Know Solutions?

[fast otter]

#helpdesk-twitch or #helpdesk-youtube

[fiery spear]

i mean what's the point of the helpdesks if no one responds?

[pseudo hull]

That and 99% of them aren't support.

[fiery spear]

well time you guys hired more who do support then

[fast otter]

I mean most people don't read the topic... 🤷

[fiery spear]

.....

you think i'm stupid or what ?

i've been sat here since 8:28pm it's now 3:42am and still no response in #helpdesk-youtube but yes a person who's been part of this discord since 2018 doesn't know what chat to use apparently

but hey i get it you guys get people all the time who don't read the pin comments so i would expect that kind of typical response

[ivory zenith]

Hi guys i've a question around chatbox 😄
Its possible to add image on each message box like a background ?

I've see this chatbox in etsy but idk how the guy/girl make it ^^

If someone want help me to understand if its a image file or other things ^^

• if it exist a documentation with every .class of everything i take 😄

[hollow burrow]

Is anyone from Macau 🇲🇴

[rugged prism]

do i dm it? i changed it twice

[snow wolf]

No, post here.

[rustic crane]

[floral jacinth]

sorry, wheres best to ask for assistance on arranging an overlay.. Everything keeps jumping about and driving me up the wall >.<

I have the VJ loops in places to sync with the backdrop, if I group the items and add a mask, they all change size, whats the work around for this?

[dusty wigeon]

why can’t i use my commands?

or streamelements just don’t work

on twitch

<@&382267076632379392>

[gleaming warren]

Hello people. Command responses are not being sent via whisper after the problem there was, I already deleted and re-created the same commands, but it still doesn't work. No response from any command is being sent via whisper. Do you have any solution?

[snow wolf]

Known issue. Devs are aware and working on a fix.

[gleaming warren]

@snow wolf ok, thanks.

[tough plinth]

Is it possible to get more goals added after you completed the current ones on a sponsor?

[verbal stump]

Is StreamElements working on being integrated with Kick.com?

[fast otter]

Kick has not provided an API to make this possible yet.

[verbal stump]

Interesting 🤔

[fast otter]

Unfortunately not.

[tough plinth]

Damn. Thank you @fast otter

[drowsy bloom]

Yo I’m new here. I got a few payouts from hellofresh campaigns, but i didn’t get any 1099 tax form or anything. How do I report these for taxes? Thanks!

[tidal bough]

is it possible to import streamelements overlays/settings from my YouTube account to Twitch?

[formal zodiac]

Hello

[royal imp]

you should be able to have multiple platforms connected to the same SE account. In the SE dashboard in the top right click on your logo then click on your account name and from there you will see how to add channels to that account. and the overlays will remain the same I dont know what settings you want to have switch over I would need more details but in SE Live you will need to change your stream key and the service to Twitch

[tidal bough]

im getting this error https://gyazo.com/7bb67750521235a75a5cbdbe6eaa5f7c

[tidal bough]

yeah switching my stream key and service to Twitch is no problem. I've done that before. I just want to import all my alerts/overlays to the Twitch account. I tried adding the Twitch channel but am getting an error.

[royal imp]

Interesting. So you havent been able to access the channel authorization page at all?

[tidal bough]

nope.

could it be because I signed into twitch before on streamelements?

[royal imp]

@tidal bough yes

[tidal bough]

so should I delete the twitch streamelements account?

[royal imp]

no

your best option is to contact SE support and they can merge the accounts for you [e-mail]

[tidal bough]

alright. will do thanks

[royal imp]

I know a lot of people have had the same issues. Sorry i couldnt be more help. Goodluck! @tidal bough

[tidal bough]

no prob. you've helped more than enough.

[ivory zenith]

hi, my friend accidentally banned me from her live, and my followage ended up zeroing. Is there a way to resolve this?

[fast otter]

When you were banned, did it make you unfollow them?

[true quarry]

Iv recently changed my twitch name but now my kappagen emote effect isnt working any ideas? thank you

[past shell]

@tidal bough ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

• Merging accounts allows for faster ways to switch between accounts
• Merging accounts allows duplicating/sharing overlays between the accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

[fast otter]

Please note that once you merge your accounts, they CANNOT be unmerged and all merged accounts must be deleted to unmerge them.

[ivory zenith]

No

[fast otter]

hmm, it should have, can you refresh and verify?

I believe followage is on the Twitch side, so there's not much that SE can do.

[ivory zenith]

😕

ok.

[quasi jasper]

hi where can i get support on something please

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[somber rain]

gm

[solid pollen]

Hello there, I am trying to get an idea on how to create long multifunctional widget as on the screen . It rotates between subs number and goals with the alerts on the sides. It also changes colors. Can anyone help? Thank you

[vernal sky]

Yo, how can i accept paypal donations with SE pay?

[pseudo hull]

You don't.

[small wagon]

Nice too meet you all chat , The names Jay ! Looking forward to the vibes in here ✨🙏🏽🧿

[vernal sky]

Sadge

[near sandal]

Is there anyone from the stream element developers who can help?

[snow wolf]

Fixed.

[rugged prism]

thank you!

[glass tinsel]

where do i go to ask for help? i set SE up with YouTube but I wanted it to be setup with Twitch. when I try to add a channel from the SE site, I get this error: "Trace ID: 0b7e8823ce1c9d962a132db5e72c2d14"

[past shell]

@glass tinsel ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[restive talon]

Why do you want to use PayPal specifically with SE Pay? You can accept PayPal using the Tipping Settings menu under Revenue.

[near sandal]

hi everyone

does anyone have C# adding youtube links to the media request queue?

[fast otter]

I'd ask in #dev-chat, they'd be most likely to have an answer.

[near sandal]

thx

[hollow needle]

how can i get support?

i dont understand this anymore i dont see other goals or bonuses

but says ive only did 1 goal

[fast otter]

Based on the screenshot, you've done your part, but your viewers need to do their part. For more specific help, you'll need to submit a ticket.

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[hollow needle]

ok because i know ive got a couple of people to do it i played with them too for hours and it even shows on my streams for contributors to the sponsor

omg i think i understand now

[shadow timber]

Yo, i keep gettin emails for sponsorships for other channels

Wasnt a mistake either because I was sent follow up emails saying I havent responded too

i made a forum post but it wasnt answered so imma put this here

[fast otter]

Not entirely sure why this is happening, can you create a ticket here and provide your account ID in the ticket?

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[vernal sky]

I dont want to get my money sent to my paypal wallet, i just want donators to be able to tip using a paypal account.

[ancient cloak]

Hello

[restive talon]

Ah, gotcha. If you use the Tipping Settings your viewers can use their paypal account, however it will definitely go to your own Paypal account. Even if you would prefer not to have it like that, it would be beneficial to make it easier for your viewers to use the method that works best for them.

[restive talon]

Hello!

[vernal sky]

Ahh alright. Thank you!

[restive talon]

Np!

[light helm]

Hey sorry to bother but i saw everyone putting their alerts in #1021522313725874183 and some of y'all use Xbox sounds, and if it's the wrong channel tell me and ill move it somewhere else but should I use stuff i like for my alerts or i risk smth from Twitch ? For example I wanna use an Iron Man quote, or a youtube sound (a meme) or maybe Arcane quotes

[fast otter]

Technically It's probably copyright infringement. Whether you get in trouble for it or not. 🤷

[light helm]

Okay so if its not writen free for use i shouldnt ? Its only in live i wanna use (thats sad i cant tho)

[fast otter]

If something isn't explicitly "copyright free", "public domain", etc. You could get in trouble for it. Chances of getting a DMCA for alerts is pretty low, if they're short enough. The vod will most likely be muted when they go off though.

[ashen lichen]

Hey fellow streamers, does anyone know of a countdown/timer widget for youtube live, that i can modfiy with chat commands to add/subtract/stop time?
For example by typing !timerstop 3 sec , it will freeze the timer for 3 seconds. I would need this for a specific game and not a subathon which most people use flexible timers for.

[north cape]

does anyone know where i can get the original bits alert?

[fast otter]

part the bot, logout of the website, login and rejoin the bot

[eager saddle]

Streamelements default alerts

[fast otter]

Yes

[frank pasture]

hello, how can I contact a staff member pls?

[past shell]

@frank pasture ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[junior current]

probably asked and answered but will SE be adding a Kick.com channel option?

[viscid slate]

i have a quick question

[pseudo hull]

@junior current until they provide an API to do so no.

[viscid slate]

how many different sponsorships does stream elements provide? Ive only gotten hello fresh and raid shadow legends, but how many other games are there?

[junior current]

well i hope with the launch of the app today those are coming very soon, i miss my SE so much

[viscid slate]

can anyone help me with something?

[cyan lake]

[shadow lintel]

Phew!! I just finished making my Step-Mom's Birthday gift. 🥰🥰

[livid sentinel]

Is there a way that you, as a broadcoaster, can chat in the Streamelements app, e.g so you can do commands?

[fast otter]

SE.Live is just a plugin for OBS, so as long as you're not using your broadcaster name as a custom bot name (and don't have the bot ignoring you), you should be able to type in the chat dock in OBS.

[livid sentinel]

No, no. I mean in the Streamelements app for Android.
I can't write in the chat there, only see the chat.

[fast otter]

Does chat show up if you click "audience view"?

[pseudo hull]

@livid sentinel it is view only.

[livid sentinel]

@fast otter Yes, but I can't write in the chat at all.

@pseudo hull - Alright.

[fast otter]

Ah, rip. Was on the phone so couldn't install it to check

[junior stream]

Can I get support to add chatbox? It's left me scratching my head

[fringe olive]

Does StreamElements have a ban appeal system? Was going over the ToS cause Ive been using SL on and off for a few years and noticed there didnt seem to be one listed on the site.

If something happens to my account in the future it would be nice to know I had some recourse.

[pseudo hull]

Anything like that would be handled via our ticket system.

[fringe olive]

Could I ask some questions about how the moderation system works?

I know a few places have mostly automated systems, and was curious if StreamElements did too, or if it was handled manually?

[junior stream]

I've connect the chatbot to the obs and I seeming connected all my youtube account to everything necessary for stream elements but no live chat messages are going through

Can I receive support or this?

[rugged prism]

thank you for updating my stream elements with my new name but it only showed new chat stats, is there a way to receive old names chat stats or does it get wiped once a name changes?

[quartz cape]

Hello, can someone help to found widget for emotes on stream screen

[rugged prism]

anyway to skip text to speech bits? incase someone says something bad? like manually approve? or have mods skip, or have it in the obs? any of the options?

[wind kelp]

does anyone know if kick will be available as a platform with streamelements

[pseudo hull]

Not until they provide an API to do it.

[foggy lagoon]

Is elements coming to kick?

[pseudo hull]

see my previous message

[ivory zenith]

The Supportsystem on streamelements.com isnt working. I just get the message „Please try again“, and this since over 1h

[past shell]

@ivory zenith ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[clear cliff]

can anyone help me when ever i open my obs streamelements activity feed says session expired then i login again then it says same thing when i reopen obs

[clear cliff]

any staff who can help me

[crystal bramble]

Hello @everyone

[fast otter]

#helpdesk-selive

[ivory zenith]

so i asked in help desk but have not gotten anyone to say anything back but ive added streamelements to my mod list on twitch but the chat bot is not in chat its been over 3 hours any thoughts?

[cunning tundra]

Have you actually joined the bot in the StreamElements dashboard? If yes, try part and re-join

[ivory zenith]

Yes I have and have done that as well lol

[cunning tundra]

Well then all you can do is either make a ticket or wait till someone responds in the helpdesk channel where you also posted your question. Keep in mind, most of the time the helpdesk channels are maintained by the community and volunteers and you won't always get actual staff members to hop in.

[frozen pasture]

Type /unban streamelements in your twitch chat

[ivory zenith]

It’s not banned lol

[frozen pasture]

Are you suuuuuuure?

[ivory zenith]

Yea positive double checked before I even made a post

[frozen pasture]

Logout from your streamelements dashboard and log back in and try parting/joining the bot

[crystal bramble]

Need 800 signups.

Please assist me.

[frozen pasture]

Wrong place

[crystal bramble]

Need signups.

@everyone In vc.

[past shell]

@crystal bramble ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[frozen pasture]

Last warning

[frozen pasture]

Ffs

[lone inlet]

sorry, i take care of this

[lone inlet]

and its gone!

[mystic anchor]

hi! which channel would be the best to put a question on why i cant seem to log into my streamelements dashboard? 🤔

[fast otter]

The #helpdesk- channel for the streaming service you are using.

[mystic anchor]

Thanks so much!

[copper sun]

Where should i post to ask to get my chatstats enabled for my channel?

Tommyjnich is the channel if someone can do it from in here haha

[novel niche]

So I am making Merch on SE.Merch and my image is a HQ image with an Excellent DPI but the image on the preview is blurry. Has anyone had this issue? or will the image not look blurry once I receive the shirt?

[snow wolf]

#helpdesk-merch

[silk garnet]

Anyone else not been paid from a campaign?
Payment is a week overdue but apparently it’s a problem with the “payments portal partner” which seems like a way for StreamElements to just pass the buck onto someone else

[hexed kelp]

[past shell]

@silk garnet ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[craggy salmon]

Why can't I see my chat when I'm live on Trovo for in the streamelements for now? I use to see my chat all the time

[cunning tundra]

#helpdesk-trovo

[tardy citrus]

Have they fixed the issue with the Beta Alerts and Widgets where they show up properly and don't reset?

[fast otter]

It should be fixed? Check in #elements-editor-widgets20

[wary flare]

Oh

[slow roost]

Greetings everybody!

[hexed onyx]

is anyone giveaway tool from the streamelements store not working?

[soft pilot]

where do i get help? im trying to import with s.e live but it keep saying no scene collection is available

[keen frost]

hello

how is everyone doing to day

[karmic idol]

How do I change my stream elements name? ?

[mild briar]

I don't know if this is the right channel, when people redeem the Stream Perks I've assigned in my stream store only the audio occurs. There's no notification and there's no visual (the GIFs don't show). They're set up as Stream perks, not just Sound effects. Preview and Alert asset each have the GIF loaded. Redeeming this item shows an alert is checked.

[upper bloom]

hello guys

i have problem tips streamelements

other have same problem?

[jade vapor]

Hiii

[crystal scaffold]

Hy

[final badger]

Hi

[quasi jasper]

hello everyone i got a problem

[midnight pagoda]

Hy

[ivory zenith]

hello, how do I reset my streamelements twitch bot?

[dense cypress]

hi

[stable whale]

Hi everyone I have an issue where my bot timers are not showing up on my stream when I am live how do I fix this

I tried to put in a support ticket from the dashboard but it wasn't going through.

[shy reef]

Currently theres an issue where if you try doing a command the command wont work. how do you fix this issue.

[carmine pelican]

is anyone able to make a ticket on the streamelements website? I've been trying for over a week and it keeps saying please try again

[past shell]

@carmine pelican ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[carmine pelican]

ty

[fiery spear]

[delicate tapir]

Hllo everyone

can I ask something?

[fiery spear]

i mean you're asking if you can ask a question so go for it

[delicate tapir]

Im having this bug on OBS where if I try to log in on my streamelements, the popup window wont come out even after logging in

and if I close it, it wants me to log in again for a specified platform

[fiery spear]

your best bet would be to try and get support in #helpdesk-selive

[delicate tapir]

okay thank you

[fiery spear]

np

[dire flint]

where can i try to get some help with a sponsorship issue?

[vagrant lion]

I cant logout my stream elements fb account

[ivory zenith]

Hi all

[simple epoch]

any roadmap for kick alerts ?

[pseudo hull]

Not until they provide the api to do so.

[simple epoch]

thats what i figured, thanks!

[spare minnow]

Hello, I’m doing a sponsored stream for hello fresh, I wanted to ask how the payment works. If I get people to sign up but don’t hit the goal of 8 people for example, do I still get paid for the people that did sign up?

[slow river]

hello i want to make a question more cuz i cant use the the homepage to make it for some reason and is relate to log in

sooo if anyone can help me ill be very gratefull

[torpid tartan]

Is streamelements possible to send whisper when a viewer send in chat a command ?

[fast otter]

Yes, but I believe it's broken right now.

[past shell]

@slow river ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[final hemlock]

hi i just reached affiliate and for some reason !watchtime is not working, always shows 0 seconds for anyone including myself

[past shell]

@final hemlock ⤵️

The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

[vestal sun]

hi

[cloud plume]

hi all

anyone know how to change twitch name

for the community discount

[fast otter]

What discount?

[cloud plume]

for the merch store

[fast otter]

The only way to change your name on your merch store is to have everything deleted and have it completely reset.

[cloud plume]

how do i do that

[past shell]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[fast otter]

And please confirm you understand your merch store will be reset and all items deleted.

[cloud plume]

dont understand

delete my hole acc

[fast otter]

No. just your merch store.

[cloud plume]

dont see it

im on the es merch but dont see where to delete just that

[fast otter]

You can't reset your merch store, a staff member has to do it. That's why your account ID is needed.

[cloud plume]

or just start over

[fast otter]

Starting over completely with your StreamElements account requires closing it manually and that can take a couple days.

[cloud plume]

ok ty i will do this later

[golden sierra]

#welcome

[fresh dock]

Hello to everyone. I have noticed an issue on StreamElements. I am using OBS for Live Streaming and I have installed StreamElements plugin after I downloaded it from your website. So the problem is that some times, when I try to change some settings on my OBS, it lets me press Apply and OK but the setting doesn't change. One example of that was my OBS Language. I installed it on Greek language but when I was trying to change it to English, it just wouldn't change. I tried to reinstall OBS, I even restarted my computer, but it wouldn't change to English. When I reinstalled StreamElements (just normal install on top of the old one), it finally let me change my OBS Language. I have also encountered that problem in other settings like my bitrate and others like that (ofcourse while I have my stream OFF). And I have also faced the same problem when I tried to change my Mic and my Headset Volume from Audio Mixer. The only fix I found working on all of these occasions, was reinstalling StreamElements plugin every time and then try to change any settings. Any ideas how to fix that bug? I tried to fill in the built-in Issue Report through StreamElements OBS plugin, but it wouldn't let me press the Submit button.

??

[past shell]

@fresh dock ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[foggy birch]

[simple tree]

Is there streamelements for kick?

[pseudo hull]

Until they provide an API no.

[unique crane]

So question I set up a sub goal through stream elements yesterday and I was just wondering how I reset said goal? Currently it shows 26/5 five is my set goal and I don’t currently have any subscribers so how to I set that back to 0

[crude depot]

I've never been able to find the answer on this but here goes:

When a person follows you can do "< 3" for the heart icon behind/in your SE bot text. But what I wanted to know is I'd like to put my own badge icons or other icons in that rather than only having access to the twitch emoji's -- possible ?

[storm quartz]

May have missed an announcement but is there plans to intergrate streamelements with kick?

[past shell]

While we welcome all newcomers since it means more options for creators, we do not have the bandwidth to take on any additional platforms at this time

[compact carbon]

how do i get help to get help to get paid i got the invoice number from three invoice an i never recieved any money

[winter void]

The bot will have access to your emojis only if someone gifts a subscription to the bot.

[winter void]

In your overlay that includes your sub-goal go to the "Session Data" (top right corner) -> Goals -> Subscription goal progress -> 0.

[gritty turret]

I accidentally reverted my activity feed to the previous version on obs, anyone know how to undo this?

[compact tree]

Do you like Pineapple on pizza?

1️⃣ Heck Yes!

2️⃣ Heck No!

3️⃣ You don't deserve pizza for asking this

Poll by Dequat#9535 · Mar 30, 2023, 7:45 PM

[gritty turret]

Thank you stream elements bot

[gaunt tulip]

how do i add chatbot to my stream

[burnt hound]

yesterday i withdrew money from SE.pay and i have NO idea where it was sent.. can anyone help with this T-T

[past shell]

@burnt hound ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[burnt hound]

thx dad <3

[thin scarab]

Ayoo

[burnt torrent]

Hmmm

[graceful condor]

anyone having an issue with their webcam not working after update. i dont think its a se issue more so obs. cam works with all other programs. its detected and even turned on once i open obs. but no image. im lost ive tried all fixes ive found and have been searching for info since sunday

[split ingot]

Hello, I installed the obs program with streamelements, and I use the media through it to listen to live music and I wanted to separate its audio so as not to have a problem with copyrinht but the option does not appear, does anyone know how to do it?

[meager robin]

Hello. I can't activate my comands, Idn why :C streamelements is my mod and editor

please help me

:c

[ornate vortex]

Anyone had the issue when trying to log into stream elements and after hitting authorise you get this error "{"status":401,"message":"invalid csrf token"}"

[past shell]

@ornate vortex ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[whole seal]

hi

[winter void]

In your stream elements dashboard try to press "part bot" and try to rejoin it.

[meager robin]

I'll try, thank you very much!!

[fiery spear]

[fiery spear]

ohhhhhhhhhhhh #submit-support-ticket has my complaints about how your guys support is finally been answered?

ok StreamElements you have my attention

https://tenor.com/view/surprise-welcome-one-sure-gif-13921142

never mind then i guess...

[tough hinge]

You can use the command in any chat 🙂

Like here!

[fiery spear]

oh

[tough hinge]

Just gotta get the bot setup to delete messages that aren't !ticket

[fiery spear]

cool

[tough hinge]

But I'm glad to see you're excited for that update! 🙂

[fiery spear]

i know i've been bit of a ass recently but anything what improves getting support will always gather my attention

mmmm with you guys having a support ticket system " soon " does that mean you guys are getting rid of helpdesks or? 🤔

[tough hinge]

Publicly archive them is the plan!

So they're still searchable for previously answered questions, but locked to prevent further conversation

[fiery spear]

oh see you guys are going full out support tickets cool

but now the ultimate question....

support tickets behind paywall or no?

[fast otter]

No paywall

[fiery spear]

sorry not sorry had to ask

ok StreamElements guess i was wrong about you guys

[tough hinge]

You can venmo me for $50 for a year supply of support tickets

[fiery spear]

happy to see the improvements

[tough hinge]

But only you

[fiery spear]

no thx it's bad enough certain tipping companies force you into ther premium just to support streamers and then on top of that you have platforms what don't even give streamers a good cut

[lethal path]

Anyone else struggling with making a ticket?

[fiery spear]

that's because it's not available yet

[tough hinge]

If there is an issue, you can still fill out tickets on the website or sending an email!

[fiery spear]

[past shell]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[fiery spear]

and this ^

[lethal path]

The website constantly hits me with a "Not Available"

Oh.. That thing okay, and that works?

[fiery spear]

[tough hinge]

Try typign in here : "!ticket (whatever your problem is)"

[lethal path]

What's the response time of it though?

[tough hinge]

Typicially within an hour or so

[lethal path]

okay I see

[fiery spear]

wait so tickets are open now?

[tough hinge]

The bot works! Just haven't fully announced it yet

[fiery spear]

oh ok well this is going to be fun

mmm

oh i see you have to type your issue after the command

note to self noob

[lethal path]

Thank you, it seems to be working.

[tough hinge]

Glad to be able to help!

[fiery spear]

just waiting on response now but 10/10 so far tickets are definitely a much appreciated feature very simple to set up @tough hinge

[red hemlock]

I have a real problem reading the new activity feed. I know I can use the old one but eventually it will go away so where is the best place to feedback that all the extra lines and breaks give my brain a migraine?

[tough hinge]

You can post something within #1063154790831501395 and I can try and pass it up the food chain!

[robust prism]

Does anyone know why SE repeats/unconfigures the command?
If I do copy paste, everything is fine, but if I use the "!fail" command, the effect comes out as it is in the image

[remote crystal]

Is there a way to import one overlay (an animated background, to my theme overlay?

the animated background is Vanta, i made the background now i want to put it in my overlay

[bright star]

Hello

[terse sigil]

my streamelements bot just stopped working, are there any fix?

[fervent fog]

question from a noob: If I have Overlays/alerts set up for Twitch, but I now want to stream on YouTube... can I use these overlays or should I remake them?

[fast otter]

If they are static overlays, and not related to alerts, you can probably reuse them.

[fervent fog]

Ah

but the alerts - since they run differently, I'd have to remake those

[fast otter]

Correct

[fervent fog]

hmm.. I guess its best to copy the prior overlay and then change them

Ok, when I log into the streamelements website... I click login with twitch info... can i still use that profile, or would i need to logout and relog back in with youtube info?

[fast otter]

To make YouTube overlays, you'll need to log out and log in with YouTube.

[fervent fog]

OOh, so... is there a way to copy an Overlay from one profile (twitch) to youtube profile?

[fast otter]

You can merge the two accounts but really the only benefit is to quickly switch between them and copy overlay designs from one to the other. The disadvantage is that you can never unlink them without deleting both accounts and starting over.

[fervent fog]

Ah, thank you so much

@fast otter you rock! thx

[mighty sphinx]

Hey, Does anyone know how to make Multiple lives for a command?
I.E

Hey, check out this person
Here is a List of their tracks
1:
2:
3:
Click this link for the album

[fast otter]

Twitch doesn't support multiple lines for messages.

[mighty sphinx]

Ooof lol, Sounds like a mess up on their end, Who wants to read a jumbled mess. Thank you for the reply though.

[fast otter]

It's based on IRC, so it's never been supported :(

[mighty sphinx]

Yea.... They should fix that, I like organization lol.

[fast otter]

b
u
t

t
h
e
n

people will talk like that ^

[mighty sphinx]

Is there any bots that may fix it? Or will twitch just have it come out the same anyways.

[mighty sphinx]

I am okay with that then lol

[fast otter]

with a 500 character limit, messages could be 250 lines long

unless linebreaks don't count, then it's 500 lines. it would be so big you couldn't click the username to ban them :)

[mighty sphinx]

Eh, Still wouldn't bother me, Im trying to make a song list command, And want it to look beautiful.

[fast otter]

There's no bots that do line breaks, there's some that will do multiple messages per command, but that gets spammy too.

[mighty sphinx]

But I appreciate the help btw. Much better than sending in an email and waiting all day.

[graceful pine]

hi

Can any employees please suggest enabling SE. Pay in Croatia? Thanks!

[naive rover]

https://tenor.com/view/0001-gif-25597406

[uneven jolt]

Does renaming streamelements chatbot not work in OBS 29? Ive driving myself crazy, setup the tipping page, created dummy twitch account and when i try to link it it just doesnt link... any ideas?

[naive rover]

I'm trying to create a ticket but it's not letting me 🥴

[tough hinge]

Try creating a ticket within Discord!

[fast otter]

It should, you may need to revert to the old activity feed if you're on the new one.

[naive rover]

Trying to add a custom bot name but it's not working

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[tough hinge]

Wow I'm dumb @fast otter

lmao

[fast otter]

I was going to let you keep going (:

[uneven jolt]

you're my hero! that did it!!!!

[tough hinge]

My brain is at half-crash half-wired crossroads right now

I could have kept going lmao

[fast otter]

haha

I just talked myself out of a new ipad, so I need to be distracted so I don't open the tabs again.

[tough hinge]

Honestly

DO IT

🙂

[fast otter]

ipad + pencil + case + screen protector was like $1300; and I only use it when I go flying.

So 4 hours a month?

The mini 4 I have has lots of render lag on map tiles, kinda frustrating.

[past shell]

While we welcome all newcomers since it means more options for creators, we do not have the bandwidth to take on any additional platforms at this time

[tough hinge]

Please don't tag staff!

[clear cliff]

i want to open ticket how can i do it

[fast otter]

<#helpdesk-selive message>

[vale arrow]

hello I finished my partner on twitch with stream element and I had made money but I never got money for 1 month

[tawdry crater]

Hey 👋

You can open a ticket here - #how-to-get-help

This page should walk you through the process of submitting a support ticket directly in our Discord server

[fiery spear]

/)

[tawdry crater]

Hey there - can you please submit a support ticket for further investigation on this?

We can't discuss any sponsorship/payment related issues directly in the Discord server, so if you could follow the instructions in this channel #how-to-get-help, it will direct you to how to easily submit a support ticket for further investigation.

Thanks 🙏

[vale arrow]

okay

[tawdry crater]

Thank you! And apologies for the delay you're experiencing.

[vale arrow]

it doesn't matter

hello it's normal that I can't open a ticket

[tawdry crater]

I'm a little confused, were you not able to use this channel #submit-support-ticket and follow the instructions there to submit/open a support ticket?

[vale arrow]

yes

@tawdry crater

[tawdry crater]

Are you not able to enter any information using the !ticket command within that channel?

[vale arrow]

yes

[tawdry crater]

Sounds good. If you follow those instructions, you should be able to submit your ticket. Then a member of our Support Team will get back to you once they are able to investigate your issue further

[vale arrow]

I am French it is written that I do not have access to this room

[fiery spear]

no one has access to the chat people can use command in here tho i did earlier

[tawdry crater]

Yep. Nobody should be able to chat in that channel, just simply use the command to start the ticket submission process.

Is that confusing?

[fiery spear]

I know dequat is still working on a few things

[tawdry crater]

Ahh I may be a bit behind

But yeah, dequat is working on smoothing everything out for a full launch on Monday

[fiery spear]

that's correct i think there's just a miss type as it states " this channel " when in reality that's not the case

[remote crystal]

Is there a way to combine two overlays into one? so they can be edited together?

[fiery spear]

@tawdry crater as of right now you can make tickets tho just ! ticket followed by a description of your issue then follow the instructions in the tickets chat

[tawdry crater]

@vale arrow please let me know if you're still running into issues with submitting the ticket information 🙏

[fiery spear]

it's all good tho i was confused at first too

[tawdry crater]

If you think we need make any messaging changes, just let us know 🙂

Definitely don't want to confuse folks

[vale arrow]

don't worry i thank you with all my heart for helping me

[tawdry crater]

Thanks for reaching out!

[fiery spear]

i think the only thing what needs changing is the " In this chat type " that definitely confused me at first

[tawdry crater]

Cool cool.

So basically change this part to,
In this channel type !Ticket + your issue
Example: !Ticket Chatbot isn't working

That better @fiery spear

Or were you thinking something different? 🙂

[fiery spear]

i would have it so people know they can type the command in #general-chat since they can't chat in #submit-support-ticket just stops people being confused

see se i can be nice and helpful sometimes

[tawdry crater]

https://tenor.com/view/dj-khaled-i-appreciate-you-pathtosuccess-appreciate-gif-5440528

[fiery spear]

[snow wolf]

[fiery spear]

dan

[snow wolf]

[fiery spear]

the only person who remembers who i am

[cobalt furnace]

Their will be a curse that will compel anyone that steps on a crack

[snow wolf]

Yes? Who are you?

[fiery spear]

the guy most OG staff members don't like because of how i can be sometimes

[lean seal]

sup can someone help me i try to find this template or widget but cant find it hope someone can help me with it

[tough hinge]

@fiery spear sorry for the confusion. Renzo had to adjust the bot to prevent anyone from typing in there unless they start with !ticket

He’s all finished, so it should be able to chat in there to open a ticket only!

[vivid stone]

Would anybody know why my screen is black when I open SE Live? When I open OBS it shows my screen just fine but the capture card does not seem to be working on SE LIve

[modest wasp]

why did stream elements force me to join?

[fast otter]

What do you mean?

[modest wasp]

well I was streaming, then I got spammed with browser redirects that opened discord and "invited"/forced me in here

[fast otter]

Haven't seen that before, do you have SE.Live installed?

[modest wasp]

it would have been fine if the notification would go away on my task bar without me filling out your survey of which I had to lie on and say that I'm interested in outage information

[modest wasp]

yes

[fast otter]

Let me see if someone knows anything.

[modest wasp]

I figured somebody would want to know ... but everything is already mute and this sever is buried with the other just incase/tech support server folder... so hopefully you'll never need to hear from me

Ta Ta For Now

[tame grail]

anyone know why i cant make a merch panel for my store? i can choose color scheme but nothing happens

[gaunt hatch]

Anyone have a link for what the giveaway xploit was? I am closing one in a couple hours and want to know what look for.

[eager saddle]

The giveaway exploit was fixed some time ago, actually

[gaunt hatch]

Anymore info on it?

My giveaway has been running since december

[eager saddle]

#helpdesk-twitch message

That's the only info we have

[gaunt hatch]

thats messed up

ty

major sour note to my giveaway

[austere basalt]

Hi all💕

[verbal granite]

Hey!

Not sure where I can ask for help, but lately, sometimes even after hours I finish my stream, it still says I am live on the SE website - this means when I next stream, my overlays of top subs/bits don't reset

Does anyone know how to fix this?

[vast copper]

what's best vpn to use

[tall spade]

Throws legos and glitter everywhere

[whole seal]

Hi

[fickle quiver]

Hello

[fiery spear]

[fresh crystal]

I have a question n don’t know where to ask… my sponsorship requires me to have an alert widget/overlay but I stream straight from my console (can’t have overlays) does that mean I am not eligible for this sponsorship?

[warm vault]

Hello! I am creating new ticket in #submit-support-ticket by sending (!ticket) and my problem, but the ticket is not creating, can someone help me with this problem?

[pseudo hull]

@warm vault bot that handles it is down ATM. You can email [e-mail]

[warm vault]

@pseudo hull when it will be ON?

[rare mulch]

i have a problem with my chat box thing. iI am trying to change my chatbox to something nice but i cant do it for some reason.

trying to change it to this.

[snow wolf]

In order to generate new panels, you need to have these items and color choices active:

• White + black shirt
• White + red hoodie
• Mug

Items do not need to be separate, but the color choices need to be activated in the shirt and hoodie

[tame grail]

Thank you soooo much Dan

You just saved my ”about” section from looking fckd up on my next stream

[supple plank]

How can I get chatstats for my channel on twitch eropbl4_?

[dusk panther]

i know its old but, do you still have that problem? if i am correct u have nested scenes right? dont do it with overlay, it helped me, somehow...

[graceful pine]

Hi y'all! I wanted to ask you will SE. Pay be enabled in Croatia soon? Thanks!

[pseudo hull]

That is not up to us unfortunately.

[graceful pine]

Alright, do you know where I can ask someone then?

[pseudo hull]

It is a wait for it to happen thing.

Not a requestable thing.

[graceful pine]

Oh, okay

a lot of my fans want to tip me with their credit cards but they can't...

I guess I'll just have to wait

[rugged canyon]

I'm not sure what you mean by nested scenes 😮 this is coming from the Activity Feed widget :/

[snow wolf]

Fixed

[oak haven]

Hello! Can anyone help me? For some reason, the bot does not send a whisper message for a given command, even though it is configured.

[snow wolf]

Known issue, devs are working on it.

[oak haven]

Thanks

[cold relic]

Thank you!

[tribal grove]

is the ticket system working ?

[fast otter]

!ticket your problem here should be.

[tribal grove]

nah its not for me tried couple of times

[fast otter]

You can email [e-mail] instead, a ticket will get created for you.

[tribal grove]

ill do that thanks

[orchid notch]

What’s good everyone

I’m Bazzi

Hope y’all have a good weekend

[teal finch]

Am allowed to ask a question here?

[sterile field]

Can someone help me with my stats math homework, I really need help with it. Im in 12th grade, DM ME if u could help a guy out

[fast otter]

Not the place to ask for homework help.

[winter void]

Technically, you've just asked the question by asking if you can ask the question.

[past shell]

@teal finch ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[teal finch]

I just wanted to know if you could add a playlist to the media request player versus song by song

[elfin shale]

is there any way to make it so that people dont have to tip to request a video? And what command do they have to say to put a video into the que?

[fast otter]

https://streamelements.com/dashboard/mediarequest/settings You can add a backup playlist here, but there is no way to add playlists other than that.

[fast otter]

The !sr command should allow them to request a song.

[elfin shale]

Without tipping?

[fast otter]

Yes

[elfin shale]

Thank you!

[woeful star]

i use store redemptions to play audio clips, is there a way that i can have redemptions play a random audio clip from a list from a single command?

[ivory zenith]

Ey so I'm new to this
I've heard here and there that this is mostly scam but I wanted some input whether that's a false rumor or not

[woeful star]

@ivory zenith rest assured its not a scam, i have been using it for the last 3-4 years without issue, whoever told you it was scam doesnt know what they are talking about

[light kayak]

hello, I have withdrawn money to my bank account and I have not received the money after a week

help me plz

[hardy hedge]

Bot down ?

[verbal stump]

Anything on the Kick API for StreamElements?

[past shell]

@light kayak ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[frozen pasture]

Nothing on the roadmap yet

[mortal breach]

I NEED HELP

with the sponsorship

and the tickets arn't working

[feral summit]

What's good

[jovial spindle]

yoooooooo

[feral summit]

@jovial spindle just chilling on battlefield 2042 early today

[jovial spindle]

nice nice

[feral summit]

@jovial spindle I mostly be on twitch and youtube

[jovial spindle]

Im on twitch,yt,and tiktok

[frozen pasture]

Tickets are the only method for handling sponsorship support. What reason do you believe they aren’t working?

[feral summit]

@jovial spindle oh yeah

[jovial spindle]

yep

[digital fossil]

Because they don't. If you try making a ticket with !ticket in the dedicated channel, the bot will just remove your message and tell you to try again with !ticket, but it never works.

[shut prairie]

Been looking so I’ll ask here where do I find the follow alerts on streamElements. I see older videos that bring me to the same point but there are none. Can anyone help?

[frozen pasture]

Thanks for the additional info. I’ll report to staff right away!

[digital fossil]

on your SE dashboard in your navigator, go to Streaming Tools -> Overlays, then create a new Overlay. From there, click the "+" button at the bottom, chose "Alerts" then "Alert Box". You'll then be able to modify whatever you want on the left side of the screen.
Also, if you want something out of the box, you can go to "Overlays Gallery" to get cookie cutter overlays that you can then personalize the same way as said previously.

[digital fossil]

Thanks, i've been trying to open a ticket for a bit on an issue I have with OBS.SE and i've been waiting patiently because I don't want to break the rules by asking staff directly lol

[frozen pasture]

You can email support@streamelements@com to generate a ticket until the bot is fixed

[frozen pasture]

Email [e-mail] until bot is fixed

[lone inlet]

@digital fossil @mortal breach could you try again, im trying to debug it 🙏🏼

adn please try with !ticket all in lowercase

[digital fossil]

Sure, though I'm sorry, I just sent an email directly as asked by orsuna.. hopefully this doesn't cause inconveniences for you guys.

[digital fossil]

It seems fixed!

[lone inlet]

i didn't do anything, so maybe was the uppercase ?

😅

you can close that thread by typing !close

[lone inlet]

cause on the instructions says !Ticket ( *cof*@tough hinge *cof*)

[digital fossil]

Weird.. I tried uppercase, lowercase, without text and with text after...
at first it would tell me that this channel is read only and that I could only type !ticket (issue), which I did several times
Then it would just delete my message and not even tell me a thing. Think it got mad at me or something.

[lone inlet]

https://tenor.com/view/weird-nadia-vulvokov-natasha-lyonne-russian-doll-thats-weird-gif-25658428

[digital fossil]

Tried with !Ticket and it did work too 🥲

[shadow lintel]

I'd shared a Drawing that I'd just finished!! Phew!! I'm pleased as Rainbow punch with how it turned out!!

[tough hinge]

I HATE GRAMMAR

Fixed LMAO

[frozen pasture]

That’s why I exist

[quasi jasper]

hello everyone i have a question

[near snow]

Got a very enticing offer today!

not sure if this is the proper chat sorry

[weak lily]

Free.99 do it!

[past shell]

@arctic lake ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[viscid heath]

who do i have to talk to about this War Thunder Sponsorshit that popped into my email for $0?

[past shell]

@viscid heath ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[wintry stump]

I got a sponsorship offer, which obviously requires me to setup my payment options

I don't have a registered business, how do I get around that?

[viscid heath]

i sent it to Venmo via direct deposit

and technically your Streamer Handle is your business

[viscid heath]

leave blank

or put your handle in there

[wintry stump]

Aight, I'll put my handle in there, ideally - they don't get mad at me lmao

[viscid heath]

may need to do the #submit-support-ticket thing

[vale arrow]

hello it's been 2 days the staff don't answer me and I've never been paid it's been 1 month

[tawdry crater]

Hey Friends - quick update if you received a War Thunder Sponsorship email with a $0 offer value...

That was sent in error & you should be receiving an updated email soon (if not already)

https://twitter.com/StreamElementsS/status/1642532135213965314?s=20

StreamElements Support (@StreamElementsS)

🔧Our Team is aware of an issue with some War Thunder Sponsorship offer emails being sent out offering a $0 value.

We are sending new emails with the correct offer values to those who received the ones in error.

Thanks for your patience while we sorted this out.🙏

Twitter · Apr 2, 2023, 2:19 PM

[viscid heath]

thank you

[viscid heath]

did yall update the website as well??

its 0 there too

[tawdry crater]

That should be getting updated on the dashboard also.

I'll double-check

Thanks for pointing that out 🙏

[viscid heath]

yessir

6 am looking at that really hurt my brain

lmao

[tawdry crater]

hahahah I feel ya there! Woke up to Slack pings this morning and was like, "oh noooooo"

Luckily the team caught it quickly and started making updates.

[viscid heath]

That's how it's done! GGs

[craggy olive]

So ticket creation isn't working for some reason.

[mellow tide]

Uhh

I got question

1. Why is SE Pay not released in Australia? 2. I try to generate money from dono but it turns out that my paypal is fixed and everything yet

it still doesnt allow viewers to pay in correct way

As they say "it doesnt let me pay"

So why is that matter?

[vale arrow]

hello it's been 2 days the staff don't answer me and I've never been paid it's been 1 month

[civic marsh]

I tried to open a ticket but it just keeps sending me a youtube video. I haven't received my tax forms

[pseudo hull]

It simply isn't available there yet with our CC processor.

[ivory zenith]

Hello, how are you? I hope you are alright. I have a problem with the encoding overload what to do about this?

[wicked palm]

yoooo iam a mod on a stream there the streamelemensts bot say there is 0 subs with the code "Tikka har ${channel.subs} lige nu!"

what do i do then?

[radiant mauve]

wsp

i got accidently banned by my friend and we wonder how to unban me

banned from song reqs

[late pawn]

I'm having the same issue. I've got an approved sponsorship video that I'm trying to move forward without any success. Tried to send a support ticket...but I keep getting a message to try again.

[arctic trench]

same here

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[elfin shale]

question

got my media share n stuff set up

same for request

but the video wont show up on obs studio

[arctic trench]

try using the SE website to send a support ticket through email, just did that and they got back to me within minutes

[snow wolf]

Have the streamer do this

1. Logout using - https://streamelements.com/logout
2. Log in your account - https://streamelements.com/
3. Part bot from your stream chat
4. Join bot in your stream chat
5. And wait 20~30 minutes

[earnest harbor]

where do i find and put up the tab on SE with the stream title and description i closed it by accident ?

[fast otter]

Under the docks menu

[keen estuary]

I need help opening a ticket! <@&382267076632379392>

I use the ! code but not opening anything

[fast otter]

Are you typing !ticket my problem is... ?

[keen estuary]

Yes

[spice pond]

am doing the same thing aint working

[fast otter]

Looks like it may not be working right now. Can you send an email to [e-mail] ? That will create a ticket for you.

[keen estuary]

Okay, its regarding a Raid sponsorship. Idk if anyone is familiar with that.

[frozen pasture]

You may have an existing ticket open. Please check your email.

[spice pond]

whats the issue?

[keen estuary]

Okay, if I emailed already, it wont open a new ticket?

[frozen pasture]

If you emailed already it won’t open a new ticket I don’t believe

[spice pond]

i have done a 3 raid sponsorships before, could help you, is it a complicated issue?

[keen estuary]

Okay, that might be the issue. Thank you.

[keen estuary]

Sent you a DM thanks!

[outer tapir]

I have a question regarding the setup of Media Requests 🙂 I couldn't get the submit ticket bot working, is this the place for a question of this nature?

[fast otter]

Can you try using this channel with the !ticket issue here command?

[outer tapir]

Seems to have just deleted my message

[fast otter]

Did it create another channel for you down at the bottom of the channel list?

[outer tapir]

It did not

[fast otter]

Can you take a look through https://support.streamelements.com/en/articles/42-media-request-overview-and-guide and see if that answers your question? If not can you post in #helpdesk-twitch or you can email [e-mail] to create a ticket.

[outer tapir]

Will do thanks!

[fiery spear]

[calm charm]

Hey guys I'm kinda new to streamelements and I posted in helpdesk but the help I was given didn't help, and I haven't gotten a reply since and it's been a few days. Is it normal, like are they researching what's going on and will reply when they have more to say, or am I being overlooked? Idk how the help desk works so I'm trying to avoid harassing them since I can see they obviously get a lot of questions, but I don't want my problem to be overlooked if that's what's happening either.
Sorry idk where else to go for this :')

[cloud plume]

I just would like to say thanks to stream elements for helping me get affiliate with Twitch the overlays sponsorships pretty much everything to help me get it and I just want to say thank you

[ivory zenith]

hey everyone

[crimson pumice]

sup gamers

[burnt sorrel]

hi, I think I am having the same issue that you're having. I accepted a sponsorship offer, made the video with the integration and uploaded it as unlisted, then shared the link on Mercury Streamelements, and the video has been approved by the sponsor. But I can't move to the next step to create the video description. Is that the problem you're having?

[round halo]

Sup

[burnt sorrel]

and I came here to get help but the ticket creation isn't working

any advice from anyone who has had the same issue and been able to resolve it, or who has done a sponsored video through Mercury Streamelements, would be very much appreciated

[snow oyster]

Anyone else receive the warthunder sponsorship for $0?

[fast otter]

#announcements

[snow oyster]

Oh okay, thanks

[midnight island]

hi i have a problem with alerts. I set up everything and copy the url etc. but when i emulate it, it won't show up on obs anyone can help me?

[livid sentinel]

Is there a command that translate text, fx from Spanish to English? I have seen that on streams.

[faint lagoon]

yo does tips work and how?

[cunning tundra]

[inner wadi]

Hey

I was curious if anyone knew how to get the overlays I edited and saved on the website into my obs with the stream element ad on

please help me I cant figure it out

[sacred cypress]

Guys I'm new here. Ticket won't create after i type "!ticket Topic of problem" Can some1 direct me plz?

[lone inlet]

@sacred cypress try the command here

[sacred cypress]

Tried now, no use

[lone inlet]

Do you get any messages? If so please DM me a screenshot

[sacred cypress]

after typing it just doesn't show up in chat

[lone inlet]

I will check this in the meantime please send us an email at [e-mail] with your inquiry

[craggy briar]

Hello, I am new here! I just downloaded the Stream Elements plugin, but it turned into an outdated app? can someone explain to me what exactly Stream Elements is? (Not fully, just a small explanation to explain why it's a separate app)

[sacred cypress]

I believe u can easily find that info on yt like i did. @craggy briar

[craggy briar]

oh, ok

[oblique abyss]

Do we know if there will be support for kick?

[fast otter]

Kick doesn't have a public API available, so it's not possible right now.

[ivory zenith]

Does SE support on site answer tickets over the weekend?

[pseudo hull]

It does however there may be times where it may take a bit for a reply or something is having issues.

[robust lily]

Guys, do you know how you can see the purchases made on your account like I bought minecraft that me your an e-mail I accidentally clicked on ok and I don't know the e-mail anymore

[frozen pasture]

No idea what you’re trying to say…

[craggy briar]

Why is Stream Elements a Separate app from OBS, and not some sort of plugin?

[pseudo hull]

@craggy briar #helpdesk-selive message

[opaque bolt]

how do i get virtual camera to work?

[past shell]

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[versed jolt]

anyone else having problems with the chatbot not working?

[wintry stump]

For the Raid shadow legends promo, do people have to use the code Firestarter for it to count them towards completing level 12???

[stable thicket]

https://clips.twitch.tv/AgreeableDeadMelonThisIsSparta-rJR5H4xh9URRDLVP

[wintry stump]

Heyo, I got a stream sponsorship with Raid and apparently, there is a code I'm supposed to put in, but it's blank in my briefing doc? does anyone know about this?

[ivory zenith]

No one answered my question. Can someone please help

[tough hinge]

This might be better to ask within the #tech-talk channel, or within OBS's support!

[past shell]

@arctic bluff ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[viscid heath]

Now i have more questions about the War Thunder Sponsorship...

[remote crystal]

has anyone coded a widget thatll play tiktok videos on the overlay? currently i see one for Youtube

[lament halo]

Hello, im curious if media player keybinding is fixed?

[tacit birch]

Hi, if anyone can help me? I have problem with my alert donation on my stream. Alerts from follower are working, just dontation doesnt work. I have a link from streamlabs on my obs but the money i have connet with streamelements. How to fix that? Becouse I dont know why they didnt work.

[past shell]

@ivory zenith ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[pallid lantern]

Please refresh yourself about solicitation / advertising through DMs

[tardy saddle]

man can someone tell me why my camera doesnt show up sometimes when i launch obs ? like that sht is annoying

[alpine atlas]

bruh I'm trying to do a ticket but it doesn't accept it

please I need help. Tickets don't work

[lone inlet]

@alpine atlas i'm trying to debug it, sorry 🙏🏼 in the meantime please send your inquiry to [e-mail]

[alpine atlas]

done

[graceful pine]

I swear as soon as SE. Pay becomes available in Croatia I'm moving to streamelements completely. It's just so much better.

[restive prairie]

hiho, just curious, will SE come witn something for Kick?!

[past shell]

@restive prairie ⤵️

While we welcome all newcomers since it means more options for creators, we do not have the bandwidth to take on any additional platforms at this time

[ivory zenith]

Hi. All my donations is not working. People trying to login to YouTube or Facebook before making a donation, but the streamelements site just not working.

[cloud plume]

i need help delete my SE.merch to start over plz help

[tawdry crater]

Hey Folks 👋 - just in case you run into any issues with your chatbot, our Dev Team is on top of it and everything should be running smoothly soon

https://discordapp.com/channels/141203863863558144/313419268471521291/1092586122934227064

[late path]

Can someone from @ivory zenith contact me? i can't submit a ticket its so annoying

?????

[lone inlet]

@late path i'm trying to debug it, sorry 🙏🏼 in the meantime please send your inquiry to [e-mail]

[wary jay]

Hi, I made a store yesterday with 2 items so far. Working on others but running into all kinds of issues. First, it the recommended size at the lower left hand corner correct for each item? Seems pretty low and even with a high res item....300 plus it still says "poor quality". My merch panel doesn't show up under marketing, do I need to upload more items? The graphic area (SE), uploading, How do I access it without uploading something every time ?Thanks any help would be great.

like long sleeve it says 890px x 1185px. Cool, even at 300 dpi for an image it came back "poor quality". Am I missing something? Is that the right size and even tried at 600 dpi... no go. Any help?

[topaz lynx]

Anyone else having issues with SE.pay?

Suddenly i have 0 balance there even tho i had a lot of money there few days ago.

[south wharf]

The cooldown for Twitch Chat Commands, is that in seconds or minutes and is there a max cooldown cap? Tried to find out in this article https://support.streamelements.com/en/articles/29-chat-bot-overview-and-guide but it didn't answer.

[wary jay]

Ok, found the page with upload sizes recommended for everything, whew! Maybe have a link from main merch area of sizes and guides just to help. Thanks.

[quiet rivet]

General technical nquestion, for kick if there is no API avaliable how can bottrix run yet streamelements cant as of yet generally curious

[fallen scroll]

Is SE down or something? The page isn't working and can't access the Dashboard after logging in.

[ivory zenith]

I think so @fallen scroll I also can’t create any support tickets on their site just says try again

Anyone else having this issue?^

[fallen scroll]

OBS also displays Content Security Policy violation when trying to access StreamElements widgets.

warning: [obs-browser: '<unknown>'] Error: [Report Only] Refused to connect to 'https://streamelements.com/cdn-cgi/rum?' because it violates the following Content Security Policy directive: "connect-src 'none'".

[ivory zenith]

Think it’s just down as a whole

[fallen scroll]

yeah

[ivory zenith]

A lot of issues today

[fallen scroll]

but it looks to me certificates are expired

[ivory zenith]

what’s that mean? We can expect everything to be fixed by tmr right?

[fallen scroll]

it means SSL certificates that proves the legitimacy of the site is valid.

[fast otter]

The website is working fine for me

[ivory zenith]

@fast otter are you able to open a support ticket? For me it says try again everytime

[fallen scroll]

Dashboard is inaccessible though

[fast otter]

Cert is valid until Sat, 02 Mar 2024 23:59:59 GMT

[fast otter]

Can you email [e-mail] instead?

[ivory zenith]

Yeah I can but still I wanted to address the problem here

[fast otter]

I logged out, cleared cache/cookies, and logged back in; no issues with the dashboard.

[fallen scroll]

I did that and it still doesn't work for me. So it's still pretty broken.

So trying out in another browser like Firefox it works, but not in my chromium browser, so someone did something to the site that breaks it for Chromium browsers.

[remote forge]

Am I able to do the RAID sponsorship from SE while using SLOBS? I am not wanting to recreate all my scenes any time soon.

[fast otter]

Does it work in an incognito/private tab? Works for me in Firefox, Iridium (basially Chromium), Brave, and Edge.

[fallen scroll]

still broken

[west warren]

Hey fellas, how can I get the Service Outages role?

[fast otter]

At the top of the channel list, click "Channels & Roles"

[fast otter]

The sponsorship will provide bot commands, you will have to use those. There will also be overlays provided that you will have to add in to SLOBS.

[west warren]

Ty!!

[remote forge]

Thank you. I'm allowed to spread sponsorships over a few streams right since I'm a small creator?

[fast otter]

As long as you stream the required amount of time. The sponsorship brief should let you know how many streams/hours you need.

[remote forge]

I got the main page, but was thinking I had to start actually preparing the sponsored stream the moment I accepted/hit get started.

[fast otter]

Nope, you can accept and start the sponsorship at any time. You don't have to stream right away, but the timer starts right away.

[remote forge]

Oh, shoot, I gotta do it within 7 days now.

I hit get started and now I see its 7 days once I hit it. Ah shoot. I can do this.. Thanks for help Semicolons

[fast otter]

You got this :)

[remote forge]

One problem is, my SE is linked to an email I previously played RAID with

And under the same device :/

[sour bloom]

Hey I accidently agreed to the contract of the raid shadow legends on the sponsorship page is there any way I can cancel it? I didnt want to to the sponsorship just wanted to see what it was

[fast otter]

I've never done the sponsorship, so not sure if that's an issue. You can submit a ticket with !ticket issue title here and someone will be able to answer it.

[remote forge]

I sent a ticket 🙂

[fast otter]

There should be a way from the sponsorships page.

[sour bloom]

omg im so blind thank you so much

[tardy citrus]

Dude it's so annoying when I try to do something the bot is down

Love the bot but sheesh

[livid knot]

i finally start setting up streamelements and i feel like i caused the chat to go down 😭 AS soon as i was making my commands and editing and fixing everything 10 minutes later it shuts down

[flint forge]

How long does it take for stream elements to find a sponsor

[remote forge]

<@&364840891023622144>

[round halo]

@tawdry crater May be because of Ken Block stream on Hoonigan.

[thorny kernel]

not able to send in a support ticket in help center on the streamelements site. what can i do to get assistance?

assuming the site is just down?

just keeps saying this and i've tried everything. even submitting a ticket with your bot in this server aint working for me. Its about an overdue payment.

[mellow locust]

good to see that the ticketing system is broken.

[livid knot]

i was trying to do the ticketing earlier as well with 0 result

[fast otter]

The ticket system is in the process of being updated/upgraded. If !ticket issue here isn't working in Discord, please let us know and email [e-mail] to create a ticket. @thorny kernel @mellow locust @livid knot

[flint forge]

@fast otter how long does stream elements take to find a sponsor ship

[livid knot]

ahh so itll fix in probably like a few days or so? cause i just needed to get my youtube removed from my profile since it seems to be bugging out everything and idk if the chat bot is still broken because it doesnt work

[fast otter]

The Discord command should be fixed.

[fast otter]

#sponsorship-faqs