android-questions

[fast hearth]

Hi I was planning normaly then crashed again 😭😱

I'm using android 8

[swift basin]

Androids 8's have been having issues for the past week, which I recommend bug reporting. Server issues could also cause that I guess? Servers are unstable so I wouldn't recommend playing

8's were having a crashing bug, there was a hotfix that didn't entirely fix it and brought other bugs, bug report it please

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[agile arch]

Wait so have they fixed the crash thing yet or no?

Ah nevermind, I just tried it, still broken

[fast hearth]

if you are asking about android 8 crash, we can enter the game (home space). but we can't enter realms. fifty fifty fixed. 💀💀

[agile arch]

Yea that's what I was curious about, thanks! ^^

[lost scroll]

which device are you playing?

[fast hearth]

Samsung C9 Pro.

[limpid stream]

Why sky is best??

[tame mural]

hi! I have android 8 and I still can't play well, every time I enter a map it takes me out of the game. Anyone know where you can ask for help to solve it? I have lost a lot of candles since February 25th :(

[swift basin]

I'm sorry to hear that Unfortunately majority of android 8 users are still experiencing issues. As per #known-issues there was a hotfix for the crashing, but it didn't entirely fix it and brought other bugs. The only thing you can do is bug report it. Sorry:(
There have been a few players here experimenting and have found a couple of places with wax that are accessible to some. I'll try to find it for you

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[mighty gulch]

Did they even acknowledge the new bugs that came up with android 8

[swift basin]

.1 #android-questions message
2. #android-questions message
3. #android-questions message
4. #android-questions message

I know these aren't a lot but they're something^^ Especially village of dreams. From what I've read in here eden is entirely stable, and maybe the first area of valley? (Correct me if I'm wrong, saw someone say they were able to cr there)

[swift basin]

In #news or #known-issues ? No, but a few hours after the hotfix, a TGC staff came in to ask to bug report if there are still issues with android 8. It's very likely that they're aware, but unfortunately other than that we have no other information and have to wait. I would highly recommend #live-feedback and #wishlist-and-ideas-archived . Chances of them listening are low but I still think they should hear your guys' thoughts about it. And please bug report if someone here hasn't yet

[analog agate]

Hey so-
What are the specifics NEED for an android to a android bem compatible with Sky?
I went to see the vague specifications of sky compatibility on Google and they only said that you need to have a cell phone above android 9, 3g of RaM and 1G of available space, My LGK61 has these requirements and is still not compatible! Could explain to me why?

[karmic mesa]

Sky requires Android 8 or higher
ARM 64bit with Neon
At least 1.5gb RAM
OpenGLES 3.1 Extension Pack
Vulkan Version 1.0.3 or higher
Vulkan Level 0 or higher
up to 3gb storage to download and install all levels

If you're unsure which version of opengl or vulkan your device supports, there are apps in the play store that can tell you.

Make sure the operating system is 64-bit. Sky WILL NOT run on a 32-bit operating system.
https://play.google.com/store/apps/details?id=com.tgc.sky.android

[swift basin]

What devices are compatible to run Sky? By Ktjn
#android-questions message

[karmic mesa]

After checking Geekbench, I can confirm that the LG K61 (LM-Q630) is indeed 64-bit. Your issue may be either a glitch in Google Play or your are missing the proper graphics drivers. Like OpenGLES 3.1 or Vulkan

[analog agate]

sorry if this is a dumb question bUuUt what is a Graphic driver?

[karmic mesa]

Graphics drivers is basically a set of instructions designed to tell your computer hardware how to display an image on your screen. Newer versions have more instructions to allow more complex graphics.

You can find out what versions of the graphics drivers you have installed with this application shown in the first screenshot.

The second screenshot shows you where the graphics driver versions are located.

Unfortunately you're not able to manually update your graphics drivers as you have to wait for your manufacturer to do so. Sadly LG is probably never going to update that phone as it is considered old now.

[shadow condor]

hello, i play on an android 8 and when i try to log into sky, the game has been crashing on the startup screen (it did this last night and today, i don't know if it's related to the android 8 crashing bug or not) but my phone has also been acting weirdly in general today, so is this a problem anyone else is having or is it probably just a problem with my phone?

[karmic mesa]

That is actually a known issue and has been attempted to be fixed once before unsuccessfully. There are a lot of players running Android 8 that are currently unable to play due to this issue.

Simply put in a bug report so that the developers know the problem still exists

[static quiver]

Helloo, I play on an android 9 and when i go into a realm, for example praire. Whenever i leave the social space or the beginning area in the realm, my screen freezes and crashes. I'm just here to ask if this is happening to anyone else. And if so, then is there a way to fix it?

[analog agate]

Something kinda sus is that in the store where I bought it, they had it in showcase (Where customers can go there and test the cell phone) And when I went to test it, the sky was compatible! But when I bought it and got home, it appeared that it was no longer compatible
I'm going to install the app you said to see if It's a driver issue or a PlayStore bug

[stuck coral]

Just wait I suppose, submit a bug report too? It's been happening to a lot of people

[static quiver]

Alrighty, just the problem is, i dont know how to report a bug

[karmic mesa]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[stuck coral]

#report-a-live-bug

[hazy crane]

Are there any players who have compensated for Android Crash　bugs?

[analog agate]

I opened it and the information was that-
Is it incompatible with the Graphic drive or is it just a bug in play store??

[lavish moss]

sadly there isn't. The only thing they did is give random players a compensation

[hazy crane]

After all, it was just a random compensation 😭

[north mountain]

Dont worry, they did not fixed the bug yet, would be weird to compensate us while the bug still going. Pretty sure they will compensate us soon after this is fixed

[hazy crane]

If the company is profiting from the players, I think the operating company should respond properly.

[karmic mesa]

Your device should be compatible

There is a known issue with Google Play sometimes showing devices as not compatible when they really are. Give the following steps a shot:

-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-Launch Google Play Store and try installing Sky

Credit to Ktjn

[analog agate]

DAMN APPEARED
Thanks for helping me

[frozen glade]

It fixed?

[lusty plank]

May i ask android 8 problems is fixed?Just wake up from 4 hours sleep

[karmic mesa]

Unlikely, but you can try

[lusty plank]

I don't think it's fixed

[lunar knoll]

they haven't even acknowledged it so i doubt that it's being fixed

[lusty plank]

aih

[austere musk]

Hello, is there any other way i can screen record in game? Whenever i try to video with my own screen record in game, the sounds are not included and it becomes very laggy. When i try to video with the screen record in game, it immediately cuts short.

this hasn't happened before in the earlier versions of the game now it's just disappointing.
I usually take a video of the final season cutscene every season, so it kinda sucks if i miss this one just cause I can't screen record anymore

[surreal pelican]

what phone did you use?

[austere musk]

Redmi note 8

Android 11

[surreal pelican]

try to use some apps for screen recording I recommend Glip that's the app I used when I do some screen recording

[austere musk]

Ohhh ok I'll try that
Thank you!

[dusky garden]

Nope.

[errant isle]

they're working on it i think

[lusty plank]

I'mma pray for this btw thanks for the information

[errant isle]

and they said they've sent Compensation. did you guys get that? cuz i don't get any

[prime token]

Nope

[lusty plank]

Nope

[prime token]

Personally, it would be compensation enough for me if they just keep supporting android 8, I don't care I just wanna keep playing :😭

[errant isle]

for me too i just asking you guys get or not

[dusky garden]

Nope

[mossy silo]

redirecting from #questions-and-help message

I'm having an issue with emotes and stuff, if i try to sit down for acut scene or something where it gives me the option to sit, i have to spam it a bunch of times before it processes. but most times when i finally sit down, it stands me up again and the cutscene won't start.

I use a controller but the problem persists with it turned off. I'm on Android 9, on a Note 8

Controller im using is a MOGA XP5-X Plus

[stuck totem]

No:(

[lusty plank]

Are they really fixing it?

[ebon idol]

0

[lusty plank]

I feel like I'm dying not doing Cr for week

[lavish moss]

this whole situation with the android 8 is making me lose faith and hope to tgc

[lusty plank]

Same i hope they could fix it before 10 March (idk why i choose the date but i hope

[verbal sleet]

nothing！

[lusty plank]

Does anyone who have experience this crash did live feedback?

[timid silo]

Wait now it's on Android 9?! Report that

[viscid terrace]

Probably device specific issue. Not related to android 9.

[viscid terrace]

Report bug.

[viscid rivet]

As a two-weeks-and-a-half old moth, my flight honestly sucks on the daily. but now i'm starting to get used to playing sky in reverse (camera turned towards me)... although this bug is really helping me practice my flight control, i just wish i didn't have to do the flying and walking around part like this.

[static quiver]

I already have Lonnie ^^

[timid silo]

Okiee

[golden ice]

Is the bug in android 8 fixed? is it still crashing?

[stuck totem]

sorry, lad, we still have this problem(

[haughty rivet]

There is no update!

[merry violet]

[lavish moss]

I'm feeling so empty and numb

[trim mason]

Hello!

Hope you all are well. I wanted to say that, is anyone else facing in-game crashing problems? Like in the cut-scene of Vallet of Triumph and Season of Abyss? Or perhaps in any other realms??

[lavish moss]

do they really care about us

[trim mason]

I reported the bug as I am facing it..

[fast hearth]

All android 8 users are having this problem. We can't enter realms.

[fast hearth]

This is my way of comforting myself... 😭

[trim mason]

I am waiting for it to become a #known-issues if it hasn't already.. Cuz it has already been weeks since we weren't able to play Sky properly

[fast hearth]

Yes, true, still not become a #known-issue , but they recently updated this the following on the subject.

[main quest]

Does the fix include Android 8 or do we have to wait more

[fast hearth]

we have to wait, as always...

[main quest]

[granite wing]

They have not fixed it even after these server issues?? Bruhh

[main quest]

Looks like they've forgotten about us. 😭

[lusty plank]

I can't take this anymore We're going to phone shop

I think we should #live-feedback about this I can't take this anymore this more hurt than a break up fr

[granite wing]

Ppl will just tell us to report as if we didn't do it, it's been getting annoying to hear tbh

If you want them to respond, you should contact them by customer support

[lusty plank]

[lavish moss]

so i found out the end of the vault is accessible

[static quiver]

wait whA :0

[tough lance]

我想问问什么时候会发放测试资格，新季节快开始了I want to ask when the test qualification will be issued. The new season is about to begin.

I need an experience service qualification, because all the items in this new season are lovely.😫 😫

[granite wing]

There's still 20 days until this season end, it also takes few weeks for the new season to start. There's time

[lavish moss]

i randomly teleport to a friend an he was on a top floor of vault and to my surprise i didn't crashed

[granite wing]

Also refrain from mentioning anything about beta details

[lavish moss]

seems like the problem of the bug is the loading issues.

[sleek girder]

Welp, even with my methods i can't get season candels, but i try more

Um yea, that's what i was saying couple days ago

[lavish moss]

I still wonder eden is a heavy map but it seems to be stable

[sleek girder]

I even add to my report theory that in mind be problematic with map loading

[granite wing]

Eden is a map as well tho and it works well

[sleek girder]

it's a hint :D

[granite wing]

Someone's suggested it's issues with spirits since most crashes happen around spots with spirits

[lavish moss]

hmm yeah, eden doesn't have any spirits

but it's just bothering me what exactly is the issue and why they are not providing information about it

or even a progress about fixing.

[granite wing]

They maybe don't know the cause? It's not obvious to know the cause of the issue

[lavish moss]

I also thought about this, they want equality right? why they couldn't givea a proper compensation or something like that

[granite wing]

It's not effecting all Androids, it's old specific version. It's not their fault, Android has different companies too, it's not easy to deal with

[lavish moss]

I know

[granite wing]

They didn't fix the issue tho, Why would they give compensation

Just wait till the end of the issue, once it's fixed, if we didn't receive anything, we can talk about it then

[static quiver]

they could be having issues on finding out the reason why.

[lavish moss]

but it was stated on the support tab that they have given a compensation.
and random players who aren't unaffected received it

[granite wing]

That's what I said, the issue is only effecting a certain version, it won't be easy

[lavish moss]

this specifically

[granite wing]

No android 8 user received anything, it could be different issues

It's okay to complain and be upset but always think about the issue from others perspective, especially developers

[static quiver]

just dont overthink about the bug. It can be stressing and worrying that you start to complain about it. Not trying to make you look like it's your fault but yeah, not being able to play properly is sad. Just be patient and it'll be ok.

[lavish moss]

thank you :)

[static quiver]

no problem :)

[muted cairn]

Im worried they released a message saying the problem is fixed but actually I still can't play due to the bug for Android 8 players =__=

[stuck totem]

where did they release it? 👀

[muted cairn]

In the official That Sky Game social networks (I saw it on twitter but also here in discord and I assume in instagram they must've anounced it too)

[stuck totem]

oh you meant the hotfix?

[muted cairn]

yeah! English is not my first language so I assumed hotfix= Bug has been fixed for good lol

[stuck totem]

yeah(

[white glacier]

no news on instagram about bug fixes

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue
⬆

[lusty plank]

Are they still working on this?

[desert tusk]

has the android 8 problem fixed yet ?

i tried playing again for daily quest yet i keep crashing just going futher to portals

[lusty plank]

That's me it's not fixed yet

[desert tusk]

oh

thanks...i hope they fixed this issue faster....i really need to complete the last quest for this season

[lusty plank]

Ya

[static quiver]

hopefully they give more days to the season for the android users who werent able to play.

[stuck totem]

reallyy?

thats cool

[static quiver]

it's not confirmed, I just hope so qwq

[stuck totem]

ahh ok

[pine path]

Oh guys, i want to do daily quest but i cant let go in the map, how can i do now ;;-;; i havent full the seasonal but it has only few days now

[lusty plank]

Well... Me too.. what can we do tho

[lunar smelt]

This

[granite wing]

We didn't get anything (smh forgot cant swear)

[waxen elbow]

hey guys, how's it going?

[serene frigate]

Has anyone gotten the compensation ?

[waxen elbow]

no

[lusty plank]

Nope

[waxen elbow]

maybe they'll arrive one of the time

[safe heart]

Guys any one have same problem as me ?

[lusty plank]

I don't even know since the crash problem

[surreal pelican]

pfft not all are given only a few player for the compensation some players got the compensation having no problem like the android 8\

[lunar smelt]

Having confusion ||Maybe I think that's mis-information. •-•||

[surreal pelican]

or me having no sleep since the android issue -_-

[short sphinx]

If you want to do meditation, you need graveyard save point (nearby the gate that goes to battlefield, ask a friend to wait there so you can join them from the constellation).
Before you enter the gate make sure that you always face your screen to the left side and fly straight to the meditation. And if you are careful enough you can actually do Cr there as long as your screen doesn't face the spirit location at there

Good luck!

[fast hearth]

Mine shows only 3. It only shows my friend message only tho

[safe heart]

Same

[viscid terrace]

Yes. I can see only my friends messages. So not a big problem to me. Ha ha

[lusty plank]

Still no update?

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue
Imma repost this important note so affected players would see this

P.S. That note has an updates

[karmic mesa]

I can attest to the one where it shows people getting compensation who didn't need it. My girlfriend is running on the Google Pixel 4 XL which is on Android 12 and has not experienced crashing however she still received about 40 seasonal candles and a lot of regular candles and was able to finish the season before anyone else. Sooo

[swift basin]

I'm pretty sure I recieved some regular candles as an Android 11 Have some extra candles that I don't remember getting, especially since I barely cr these days. I also know someone else who has android 11 and has received a compensation. It's definitely really messy and I highly recommend expressing that in #live-feedback and/or #wishlist-and-ideas-archived (preferably live feedback) as without letting them know, they probably won't know that they've been giving compensations to the wrong players

[lunar smelt]

Guys, be like Water Prophet (meaning: Patience) and don't panic like Frightful Refugee.

[karmic mesa]

I kind of feel bad for TGC... All the people that don't know they already know are sending in emails and stuff to their support which is slowing them down... Since they're a small team at all

I'm looking at this from their point of view...

I can just imagine the panic as people try to figure out what the issue is

[patent yoke]

[karmic mesa]

I mean of course their ranks have grown but it's still nothing to that of Rockstar or Bethesda

[lunar smelt]

It's rendering issues as @fast hearth just got replied from Whirthun said:
#general-sky-discussion message (maybe)

[patent yoke]

I'm literally only able to get Home candles and first Cake by walking very very very slowly

I can't
I can't do anything but sit at home and play 'A Child of Evil' on the piano

[karmic mesa]

That's actually what I figured it was and I'm thinking it's linked to outdated graphics drivers as devices running Android 8 are running old versions of Vulkan namely before 1.1.

[patent yoke]

I can play other songs but

[lusty plank]

This is messed up😭

[patent yoke]

If any of y'all catch a Satgat hat Feather Ultimate Manta cape bearer who has the Tiger mask on at home...
Hi....

[karmic mesa]

I was able to help one of my friends by letting her log in on my switch but not everybody has a friend to help them login...

[lunar smelt]

Well, everyone will be getting stressed out for this.

[swift basin]

If we go by the information on Google, TGC may still be under 50 staff

[patent yoke]

I play secretly so I'm kinda getting murdered by this bug

[patent yoke]

Good gracious
Under 50 managing what
Over a million players

[karmic mesa]

Yeah

[patent yoke]

Good gracious

[lusty plank]

I'm trying to be patient but it's already week

[patent yoke]

Very funny

[lusty plank]

When internet slow you can only saw blank:

[karmic mesa]

It's unsurprising that it takes them a little bit to fix it... And I don't blame them for not outsourcing sky as it would ruin sky as a game

[patent yoke]

||the thing is literally a blank||

[lusty plank]

Don't prank me

[patent yoke]

It is
That's why I said 'Very funny '

[lusty plank]

Im haunting the home space

[patent yoke]

Wait did they send compensation yet?

okay
I really want those Angler pants though

[swift basin]

Copy and pasting,
I'm pretty sure I recieved some regular candles as an Android 11 Have some extra candles that I don't remember getting, especially since I barely cr these days. I also know someone else who has android 11 and has received a compensation. It's definitely really messy and I highly recommend expressing that in #live-feedback and/or #wishlist-and-ideas-archived (preferably live feedback) as without letting them know, they probably won't know that they've been giving compensations to the wrong players

[lunar smelt]

So stay hopeful

[lusty plank]

Slow internet can't open sky: Pain

[lunar smelt]

[lime peak]

I want the peoblem to get fixed i am gonna cry

Its been week and half

[lusty plank]

Same my Friend

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue
Putting this important link again and again before I sneep

[stuck ermine]

why i can access sky , but found that some wings are missing?

[somber sluice]

Thank you for sharing. I am an android 8 user but I did not receive any candles or gifts as they mentioned

[swift basin]

Contact support^^

[somber sluice]

Is it in-game, right?

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[somber sluice]

Thx!

[pearl shadow]

Hey guys so Android 8 still the same right?

[wispy void]

Have you guyz been compensated?

[pearl shadow]

Nope

[wispy void]

Oh, 😅. The customer support from the in game said compensation was given, and i didn't get any 😹.... Oh well.

[swift basin]

You contacted support in-game and they told you that you received the compensation?

[wispy void]

No, they said some users got compensated. I didn't get any, my sc are still the same.

[swift basin]

That's unfortunate, do #live-feedback as well if you haven't yet

[wispy void]

I already did, both there and wishlist. hoopefully they will read it.

[patent yoke]

Wait so have they given Compensation or no?

[somber sluice]

Seems like some users got but I'm one of those who don't receive. I just sent a ticket in game support.

[patent yoke]

I just sent one too

I hope I don't make whomever reads it more exasperated than he/she already is

[wispy void]

Wish they can introduce sky on PC soon, probably less issue there and good graphics for games.

[north mountain]

Guys i dont think they will compensate the android 8 users untill they fully fix the problem

[swift basin]

Ah wait, did you ask for a compensation? Have you told them you didn't get anything despite being android 8 and were affected?

Miscommunication can easily happen and it's important to let them know exactly what you need/want

If you only said "Hey, not everyone got a compensation, why?" Or anything along the lines, it would look like you're just curious about it

[lime peak]

How do i ask them for compensation?

[swift basin]

A compensation has already gone out, but not all android 8 were compensated and the people who were never affected also got a compensation

[swift basin]

Contact support and make it clear you're android 8 who can't play, and didn't get a compensation^^

[north mountain]

That doesnt make sense, no one said anything and the problem isnt fixed yet

[swift basin]

What doesn't make sense¿

[north mountain]

The compensation

How many people said that they got it?

It wouldnt make sense for them to give a compensation before they fix the problem, because they would have to compensate us again later, isnt that only out for the people who are actually asking?

[swift basin]

Ahh, no, it doesn't. Which is why it's important to #live-feedback and #wishlist-and-ideas-archived (live feedback preferably) about this. If you scroll through discord, plenty of android 8's were compensated. There were quite a few in qna that were confused with extra candles. And non android 8 players also got compensated, who weren't affected, including me, a few people I know and a quote a few other people in this server. The compensation was announced in patchnotes

!patchnotes let me get it one sec

[upper sail]

The patch notes for the most recent update are always posted in #news. You can also find them at http://bit.ly/sky-patchnotes

[swift basin]

If you also contact support, they'll tell you about the compensation

7th of march note

[north mountain]

Weird move from TGC. I guess i have to ask for mine too then

Literally like, they will have to send another compensation again because we still cant farm after that.
How many candles did you got from it, did you noticed?

I know its really hard to tell the difference

[swift basin]

I got around 40 regular candles, not sure if I got any trail spells as it was mentioned since I don't count my spells Some others have gotten extra sc and up to 70 or so candles. The number seems to vary and be kinda random, which is weird but not surprising since TGC never had a good history with compensations 💀

[north mountain]

Bruh lol

[vestal delta]

Hello! Can anyone tell me if there's a way to get rid of the occasional lag? Sometimes when I'm playing, the game starts lagging randomly or the controls just stop working altogether, so it's hard to fly or even walk around. Is there any way to boost the game or make it run smoothly? I checked my storage and stuff and there's no problem running other games, so I'm sure that's not the issue

[swift basin]

Send an equal amount of candles to everyone to avoid creating more problems:

Pick random people, compensate the wrong people, then deal with the wrong compensation and again take away candles from the wrong people (a couple of android 8's recieved a compensation and then had it taken away): Yes

[swift basin]

Are you on Android, iOS or switch?

[vestal delta]

Android

I've been playing for nearly two years now and the problem is consistent in different devices, but it's never been as bad as rn

[lime peak]

Did u try to make the graphics lower?

[vestal delta]

Yep, they're at their lowest

It kinda works but then it gets weird and glitchy after an hour or so, I honestly don't know if it's my device or if it's normal for it to happen?

[lime peak]

I don't think it's normal to happen

[forest adder]

Is your android version 8?

[swift basin]

The game is getting heavier in terms of graphics and storage, so Sky 2 years ago will be different to now, all devices are bound to start experiencing lag, and eventually it'll get too much and it won't be able to run it anymore. You can try lowering graphics, clear cache (not data) and restart your device

[vestal delta]

Nope, 11

[lime peak]

I swear if i didn't get any compensation i will cry

[forest adder]

Compensation is already given.

[lime peak]

But none of the android 8 users gets it

[vestal delta]

Aw, but it's been working great all this time. However, with each update, the lag just keeps getting heavier. So that's why, is there any way to boost the game? :(

[forest adder]

Did you contact support?

[lime peak]

I contacted them before 10 minutes

[sleek girder]

Compensation? Pffff i don't think they do it

[forest adder]

As an android 10 player, mine working fine. So it couldn't be game issue, right? It could be device related or storage? Probably you don't have enough space to run sky smoothly?

^its for cloudy

[lime peak]

I have 10 gb free

And this issue is for all android 8 users not only me...

[vestal delta]

I have 50gb free

[lime peak]

Oh okay

[north mountain]

Epic tgc moment
As long as they give my missing seasonal candles i am ok with it

[vestal delta]

Been trying out some boosting apps but they make it worse sometimes so I'm losing hope and came to ask if someone's got some kind of temporary solution too

[lime peak]

Try to close all apps when u open sky

[vestal delta]

Doesn't work neither does restarting. Runs smooth for about an hour then the screen stops turning and my character goes through stuff if it's really bad

Guess it's my device then?

[lime peak]

What is your device

[vestal delta]

OPPO A5 2020

Other games work just fine though, hence the confusion with sky

[lime peak]

I checked the specs and i think its because of the device

[vestal delta]

well holy cow there goes the last hope

Thanks for y'all time!

[lime peak]

Nope

[sharp root]

Hello, is there anybody here have problems on accessing to any realms? Cuz i am

[fast hearth]

I can go to any realms and play for a few minutes then my game crashed

[charred nimbus]

hello ..yes most of android users are having the same problem

[haughty rivet]

I want to complete the season but i can't 😢

@robust skiff
@wind mango
Do something 😑

It the 2nd weak we can't collect candles or complete our quests

[fast hearth]

Log out of the game and borrow your mum phone or anyone willing to give u his phone I do that and it's really helpful 😀👍

[haughty rivet]

The Speak is easy

[fast hearth]

I'm just trying to help

[haughty rivet]

Non of my family phones support sky

[fast hearth]

I understand

[tiny herald]

please don’t ping the devs

[haughty rivet]

Why not?

[sweet grail]

following server #rules, it’s not allowed

[haughty rivet]

Ahaa i didn't know

[fiery thistle]

hi

i have question

how to play with my friend at this same server?

(she is at beginning, i have 22 wings)

we are in this same place but i don't see her

[sweet grail]

Please be patient, do not ping devs out of the nowhere and stay respectful towards their people

[granite wing]

Have you added each other? You can send qr code and then you can teleport to each other, There's no levels at sky and you can play with anyone with any number of wings

[fiery thistle]

yes i add

[granite wing]

Did you teleport to them? If you still can't see them, restart the game

There might be connection issues

[fiery thistle]

what?

[granite wing]

Teleport button to go to where your friend is

Or just leave and re-enter

[fiery thistle]

where It is?

[granite wing]

Your friend have to be online

[fiery thistle]

okay

thanks it works

but i have her name, and she have my name

[swift basin]

Not @ anyone specifically since people have pinged devs before, but note that pinging a dev or two and telling them to fix it will.. do nothing. For all we know you could be pinging an artist telling them to fix something that has nothing to do with them💀 They're people with an actual job, it's not okay to @ them and demanding them to do something. An individual Dev can do absolutely nothing about the game's issues, it's the team as a whole and the person that manages everything, who may not even be in this server

[swift basin]

What do you mean by this? Is there an issue with the names or are you just saying it?

[fast hearth]

until now cant go realms why?

[swift basin]

Are you on Android 8?

[fast hearth]

yep

[swift basin]

From patchnotes. Currently android 8 players can't enter majority of the realms. Some areas seem to work for some people, tho. Hot spring seems to be work for a couple of players so you can go there for a few candles, just be careful with idling for long period of time as it'll overheat your device and can damage your battery

The only thing you can do right now is bug report, and I highly suggest #live-feedback to ask for further compensations as the compensation mentioned in the screenshot above didn't reach the right players

[fiery thistle]

just saying

[shut dock]

Tall still crashing?

Yall*

[bitter magnet]

For me, yes

[pine path]

Ah yeh, still crash

[charred nimbus]

yes still crashing

[karmic grove]

Yes 🥲

[wanton dew]

We are missing on our seasonal candles and farming

[robust skiff]

We understand your frustrations, but please don't cold ping staff. The developers are working on the issue. There is nothing Stellify or myself can do but to wait, just like you. Thank you for your patience.

[viscid rivet]

oh yeah, for android 8 players if you can, try to have a friend warp you to grandma's table every odd/even number :30!! since we cant get candles, its a good measure to accumulate wax. i believe granny comes every two hours after reset (?). If your reset is at an odd number (like 3pm), she comes between 5:30, 7:30, 9:30, etc. if your reset is at an even number (mine is at 4pm), she comes every 6:30, 8:30, 10:30, etc.

No need to worry about camera angles or crashing because it's the one place that works completely fine. 💗

[cobalt plume]

Wait I have an android and it's been working- is this a problem with old androids?

[viscid rivet]

for android 8 only!! for other versions i think sky runs fine

[cobalt plume]

oh ok good

[swift basin]

You're also free to ask someone in #looking-for-group-live if you don't have anyone^^

After your first visit, you'll have a checkpoint at Grandma's so you don't need someone everytime unless you attempt at going to a different realm

[idle jay]

is there any apps or tips on how to record on Android while playing sky :(

..is that a no or

[tame comet]

https://support.google.com/android/answer/9075928?hl=en

[swift basin]

No one had an answer probably, just have to be patient sometimes

[sacred otter]

Does anyone else take them out of the worlds??

i am android 8

[swift basin]

From patchnotes. Currently android 8 players can't enter majority of the realms. Some areas seem to work for some people, tho. Hot spring and grandma (if you tp to someone who's already there) seems to work for a couple of players so you can go there for a few candles, just be careful with idling for long period of time as it'll overheat your device and can damage your battery

Grandma is okay to idle at for 10 minutes, hotspring for long periods of time is not so okay

[sacred otter]

Ow, Thanks

I guess it will be fixed soon yes?

[swift basin]

It's been here since 25th of February I believe. The whole thing is quite messy so no one is sure. There was a hotfix that didn't entirely fix it and brought new bugs for Android 8's, there were also compensations that were given to the wrong people, which were a random amount of candles and no one got the exact same compensation despite not being able to play for the exact same period of time. Would bug report it and highly recommend #live-feedback (can do #wishlist-and-ideas-archived afterwards as well)

[hazy crane]

Is compensation for defects random?

[main harbor]

Hey. I was doing a winged light run and when I went to the wasteland getting the winged lights the winged light at the shipwreck in the wall at the far right is NOT there, like even the whole where it sits is gone to. I asked another friend thay had an android to look and they also did not see it, did they say something about it in the new update or something? Or did they move it I'm confused

[hazy crane]

I haven't received any compensation. It seems that the operation does not correspond individually

[unique canyon]

Some said that star is behind the wall 👀👀
I haven't received any compensation too, so you could ask for support in game or contact them to ask

[main harbor]

Oh okay

[hazy crane]

Thanks！I made an inquiry, but I haven't received an answer yet. I hope it will be distributed equally to everyone.

[main harbor]

Wait so if I go chibi could I mabye get it

[unique canyon]

Yes i saw a video he/she use chibi fall to get that 👀👀

[main harbor]

Okay I'll try it out

Okay!!! It's there I just checked thank you for your help!!!

[north mountain]

Yes, be patient too, it takes some time

[fast hearth]

A friend has an Android that should be compatible with Sky but for some reason, after resetting google play data along with the rest, it still is labeled as incompatible. We've checked everything mentioned by a previous user and still no luck. Does anyone know of anything else we might be able to do to fix this?

[stuck coral]

They said they've sent compensation to effected players, but I haven't received any yet... Does anyone else have this problem?

[north mountain]

Yes, contact the in game support for it

[snow zodiac]

me:')))

[stuck coral]

Could you link it (or get the bot to link it)?

[north mountain]

Log in to the game, click on the cog, click on support, then click on the chat on the top right corner

@stuck coral just making sure that u read this, the chat option is after you click support, you might also have to click on "contact us"

[swift basin]

@stuck coral Please read what I said here Your best bet is contacting support, but can't guarantee they'll compensate you unfortunately

[stuck coral]

Thanks

[swift basin]

What android is it? Type? Version? Etc

[fast hearth]

It's a samsung galaxy a10e

[swift basin]

What version? Like android 8, android 9 etc

[floral mesa]

wait, android 8 people are managing to open the game? i tried this last build, android 8.0.0 myself, and i can't even go to most of the places code please behave

[fast hearth]

Hold on, I sent an invite of the server to said friend so it'd be easier to communicate please bear with us 🙏

[swift basin]

Googled, should be 9, 10, or 11. It does seem to meet all the requirements too, I would refer to this if you haven't yet,
What devices are compatible to run Sky?
#android-questions message

You may also try and read this, and forward it to your friend ofc.
#android-questions message

Google play has a 'bug' that affects a very small amount of users, making Sky incompatible despite device meeting all the requirements. Hope the link/s above help

Your friend can read this once they get here ^

[fast hearth]

Alrighty!!

Thank you

[swift basin]

Feel free to come back if it doesn't work^^

[lunar smelt]

Lemme guess, was that in BETA?

[swift basin]

Are you in beta? If so, please keep beta topics to beta channels, #beta-discussion , #beta-season-test-chat , etc. Any channel that isn't under the beta category on the left, is a channel for live

[floral mesa]

OH this is live shoot i misread! my bad - live i can play.... kind of. keeping my savepoint to the cozy hideout and just skipping the last bits of the spirit trees
[prior message edited to correct to info for live]

[fast hearth]

hii i'm the person. it's android 9

[swift basin]

Please read this and the links I provided @fast hearth

[pulsar turret]

i'm trying to use the video capture feature on samsung, but it says to log into my google account through settings (my account is linked to my google), is there somewhere else I'm supposed to log into?

[fast hearth]

ah yeah i've tried all these a few times ^^ is there anything else i could do?

[lusty plank]

The problem still haven't fixed? does anyone with android 8 got compensate tho?

(Sorry just wake from sleep headache so bad

[stuck totem]

No compensations yet( and the problem is still here

[fast hearth]

i am fairly new to the game and wanna know how many days left for the current season

[stuck totem]

Oh you can check by clicking to the spirit who is standing at home next to the map's gate. It will show you how many days left. I guess 20 now

[fast hearth]

oh i see thanks for info

[north mountain]

They said there was a compensation but i didnt saw anyone here with the issue claiming they got it

[sour vigil]

hello any tips in completing daily quests despite the bug?

[short sphinx]

It's possible to do quest today, but I know only how to do it with a help from a patient friend who has piggy with us

[tacit anvil]

Nope, it's not fixed yet, and any compensation (

[plain dove]

Does anyone wouldn't be able to access in the game?? It's been happening in mine for almost an hour

[azure rampart]

Is live sky available yet?

[lusty plank]

Well i can i was playing with my friend

[crisp carbon]

Teleport to a friend that's in the map where the quest is at.
Make sure to turn your camera angle to the ground or sky immediately as you get there, so that there won't be any chance of a spirit getting in your sight that cause your game to crash.
With your camera angle stay to the ground or sky and avoiding any spirit to get in the way, you will be able to move around freely to do some of the quests.
(Not sure if the spirits are the reason that cause this, but mine would crash every time when there's a spirit in my sight ><)

As for the nodding spirit, you will need a friend to do it for you.
You just have to stay near but out of the path and keep your camera angle safe.
Your friend will warp to you(when your friend hold your hand, you will get to see the progress icon too) before their last touch of the spirit, then quickly go back to the spirit to finish it.

I'm not good at explaining in english, but hope this would make sense and help a little ><

[lavish moss]

13 days , no fix.
almost two weeks now and we missed a lot. Season's gonna end and some people missed traveling spirit and won't get the ult gift if the fix wasn't ready yet

[surreal pelican]

your not alone now I don't really care for this season I can't complete it lucky for those who got the compensation and complete it

[lavish moss]

compensation they didn't even need

[acoustic scaffold]

I hope they do a compensation survey form like the last time something like this happened. I think it worked well

[lavish moss]

imagine we missed 280 regular candles, 91 seasonal canfles for pass holders and 84 for non pass holders

plus those who missed the traveling spirit

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue
Please, stay patient y'all. They understand your frustrations.

[lavish moss]

we're trying our best to be patient but it's really hard

[surreal pelican]

well I'm a pass holder since the issue I lose hope, now I don't care for this season I won't complete it`s fine I waste my money for the pass ill wait for the spirit for this season as TS few months or years from now

[white rain]

at least did you all get compensation?

[errant isle]

absolutely not

[soft viper]

My mi6 phone still can't play sky Android 8 bugs still

[bitter magnet]

Did anyone already tried to go grandma?

I already tried to go onsen, I only got 4 candles

[viscid rivet]

hiiii, just a question. how do i stop sky from automatically resuming my journey??? because as soon as i reach home, i am automatically brought back to GW... But it crashes as soon as I do that. Now im prepetually stuck getting sent back into that that place and crashing. i am lowkey panicking... Please help 😭

Like is there a way for me to just remain in the Home space instead of automatically being brought back to GW??? ;-; because i'm also an android 8 user so naturally, entering realms makes me crash. 😭 And if i keep being sent back, i wont be able to do anything at this point 🥺

[acoustic scaffold]

From my experience, if you give it a while (a day or two) it should spawn you in home instead. To prevent the same thing from happening in the future, make sure to warp back home before closing the game. This is just how my game works tho, idk if it's the same for everyone

[west rain]

Gboard translate is not available anymore?

I can't seem to locate it in the Gboard settings did they remove it I wonder?

[viscid rivet]

Ohhh, okay thank you very much. 😭💗 I would warp home but as soon as I reach an area my game started crashing so i couldnt warp home in time. ill try waiting it out.

[chrome stratus]

yeah, i get 10 candles there (i visit twice a day)

[bitter magnet]

Can you go other wax place?

[chrome stratus]

i lag too much when i try going to the onsen and the campire in the hidden forest crashes my game immediately

[robust pebble]

gotta hate myself for saying this but i have to take break from this game and uninstall until they fixed it completely. I loved this game and my friend but I cant keep waiting like this

[bitter magnet]

I will tried to go pairie cave today

[bitter magnet]

10 candles

If I afk there too long, my phone will heat up

[bitter magnet]

Not at all

[white rain]

how do we contact tgc to compensate

[bitter magnet]

My friend (iOS) got the compensation even she doesn't got effected at all

[white rain]

yeah people talk about incorrect people compensated like 70 candles

[bitter magnet]

Aw

[torpid stag]

[weak raptor]

Hi, mine still available. It works fine for me.

[acoustic scaffold]

At this point they might as well just give everyone compensation since some people who weren't affected got compensated anyways. Just give every player some candles and call it a day, those who need it will have it at least, no need to make people stress and wait.

[viscid rivet]

periodddd

[lunar knoll]

no :( my friend w ios got it though

[white rain]

ios has no problem

[surreal pelican]

try to force close the game we got the same experience. rashed went back to sky spawn on gw. just force close it you will spawn at homespace not waiting like a day or two just few minutes doing it you back at homespace

[wanton dew]

How did TGC compensated players who were having black screen problem again?

[lunar knoll]

yeah so like the person who needed compensation didn't get it but the person who didn't need compensation get it

[surreal pelican]

that's the thing we don't know only a few player\ got the compensation

[wanton dew]

Sighs
That's why I asked the question.
How are people getting compensated. For example i, did not get any compensation from TGC or whatsoever even after getting affected

[surreal pelican]

I guess sending some reports about the bugged I don't I send a lot of report still no compensation.

[wanton dew]

I report to TGC daily. Let's see

[white rain]

just waiting for tgc engineers to figure and fix the problem

[surreal pelican]

another week i guess

[upper sail]

Do Sky Kids dream of Flying Mantas?

[white rain]

no clue about it being a week..

[surreal pelican]

hope not a week tho thats it

dreaming of a flying manta maybe flying krill

[verbal sleet]

android 8 crush issue has been there for 11days🙃

[raw mirage]

Our only wish from Sky: CoTL is to return to the times when we can play normal and calm as a normal user.

[white rain]

since 24th march

[glad atlas]

Facts
When i get in realms i crash everytime that i couldn't even do dailies, farm or finish the final abyss quest
My AP be goin to waste :)

[fast hearth]

As an adventure pass owner, I don't even care about season candle and season anymore. Now I just miss flying and enjoying the game. 🥺

[white rain]

real money

[granite wing]

People who bought AP deserves refund

[glad atlas]

That is also something to miss
I can't properly play with my friedns as well
I do hope it'll get fixed
Cause i have a close to home attachment on Sky

[white rain]

they cant compensate the right players no way theyll refund

[glad atlas]

It's sad but it's also fine ^^
Just need to be able to play properly again

[merry violet]

Not March 24th

This is month March . The crashing started after we downloaded the new update, so February 26th and today is the 12th day we r still suffering

[white rain]

oh my its 24th feb wahaha time pass by too fast... uuu imagine its actually march 24th 🌚

[white rain]

new update was on 24th.. as a candle runner i know so ive missed hundreds of candles

[woven sluice]

Do you guys think it would cause any problems if I got sky on my phone and played that way until this bug is fixed? Cause my phone is newer than my tablet, so it might not be affected.

[white rain]

what andriod version.. usually 10 and above should be fine unless if you dont have the specs

[merry violet]

Yeah almost 200 candles we lost

[white rain]

nearly 300 for me 🥱

[woven sluice]

It's apparently an android 9, but from I've seen it mostly affects android 8, which is what my tablet is

[white rain]

go download it and try

leave 3 gb space for optimum performance

[woven sluice]

Not sure how much space my phone has, but I went and deleted most of the games on it to be sure

[merry violet]

I think they forgot about us

[white rain]

no way they did ive seen mods tell us engineers are fixing

want msg link?

[white rain]

thats good. sky usually needs extra space when update hope it works!

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue ⬅️

[merry violet]

Yes please

[white rain]

#general-sky-discussion message

#general-sky-discussion message

#general-sky-discussion message

here my dear. you can search up the mod's messages if you want their cat pics

look at their other messages it says their engineer work unforgiving hours

[woven sluice]

Oof- it says it's not compatible-

[white rain]

the game cant start?

[woven sluice]

It wasn't showing up in the app store, so I got google to redirect me to it's app store page, and it says it's not compatible with my device

[white rain]

oh wuu cant download

pray tgc fixes the problem.. and i pray even more they get a big rest after all of this dreadful mess

[worldly patio]

So.... Is the 8.0 fixed yet?

[white rain]

no. the updates are tgc compensating players BUT we have only heard of ios or unaffected players being compensated. example : 70 candles

[raw mirage]

The day we have to update and the Sky shows us
3GB for update, remember it the reason

[worldly patio]

Lordy how many weeks has it been now

I lost count

[white rain]

since 24th february

[raw mirage]

at least 2 weeks

[worldly patio]

so a month in two weeks....

[white rain]

[raw mirage]

Maybe

[worldly patio]

Can't complete season since a week ago

[white rain]

like mega said, everyone free up 3gb for the new update so our phones will be at optimum performance

[worldly patio]

Probably more, and they ain't even gonna compensate right...

[white rain]

they tried to but it went to other players Bl

[worldly patio]

And it was only 70 candles as said... For two weeks of double season candles and normal candles

I miss sky

[white rain]

thats one example i heard of. i dont know every number

[worldly patio]

Aight

Guess sky has become a waiting game

[lunar smelt]

Wait, update is here today? Click or nah?

[white rain]

what update

[lunar smelt]

Just asking.

[white rain]

theres update to sky's game icon to days of bloom

[lunar smelt]

Cuz I heard that they need 3GB space to update Sky this day or whatever

I need witness

[white rain]

yes it is recommended to free 3gb space when we andriod 8 players get the update fix

so the phone can work properly

[lunar smelt]

It's here today? :o

[worldly patio]

We wish

[white rain]

we just thinking about the future

[lunar smelt]

LMAO, I'm sorry!
Im full of curoiusity like a detective

[white rain]

no its okay we are a questions channel after all.

[lunar smelt]

ehe

[shut panther]

Can I download or play Sky on Infinix?

[white rain]

can you find it in the store

[haughty solstice]

Still not fixed yet?

[shut panther]

Me? A if me you asking:

Yes they said they have it-

[lunar smelt]

What Android version are you?

[white rain]

try downloading it

[shut panther]

I ain't even bought it yet tho-....

[white rain]

sky is free

[shut panther]

No I mean the phone lmao

[white rain]

honestly ive never heard of that os before. as long as it meets the game requirements and at least andriod 10.

which specific phone model

[shut panther]

Well I guess Im gonna figure it out myself- I'm just gonna go to the store some time- so I'll know if I can play Sky on it-

[white rain]

good luck recommend the latest andriod version to be safe. earlier versions are getting outdated

if its an andriod 10 make sure to check the specs cause some 10 are not compatible with sky

[shut panther]

Alright thanks for the help!

[golden trail]

Hmm tgc know about Android 8 problems or not
Are they going to solve that or not? The season is about to end

[white rain]

they fully acknowledge it my darling. here are my links. messages sent by an official tgc staff

[white rain]

also this sent by saki in previous messages

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue

[golden trail]

Thank you .

[dusky garden]

Dude I have 11gb free space and sky is still acting up. I can free up space more if it is needed, but I still can't play sky because of the crash issue.

[dusky garden]

I think they don't plan on that.

[white rain]

yeah thats on sky issue. its just if you dont have enough space you might not be able to download or update your apps. google play store will say free up space 🤖

[sick nimbus]

Is it just me? I literally cant play one minute on android. "Serverproblems" every few seconds.. thinking about deleting it....

[dusky garden]

It's kinda moot now . I'm really really disappointed with tgc. Whether we're able to download it or not,we won't still be able to play. ¯_(ツ)_/¯.

[dusky garden]

Me too. ☹️

[sick nimbus]

Yess and i really hope they compensate us because I'm missing out on so many things.. and wax... 😔 i really love the game but it used to calm me down and now everytime i want to play i just get stressed and annoyed

[lusty plank]

Me too friend

[dusky garden]

70 candles for iOS players?! Wow

[kindred hearth]

Whaaat 70 candles!?!!

What about us Android 8 users?

[west lagoon]

tgc isn't really a fan of compensations. iirc there was a similar issue back in the little prince season and players didn't get compensated. so we can't say if they'll do it this time, so keep an eye on #news

[dusky garden]

But the question is , are they still fixing the game for Android 8 players? Have they given up?

[fast hearth]

They said they try understand the problem and then try to work to fix it.
edit:typos

[viscid rivet]

Thank you!!! My game is not sending me back to GW anymore. 💗

[sick nimbus]

Wow that's nothing..

[raw mirage]

Of course, they have not stopped worrying about us at all times, if they had not paid attention to us, devs would not be responding to us through any channel since the last maintenance, but in the end they did, they know that we exist so never lose hope , I will repeat it with all the necessary measures. everything needs its time

they have given us the test of loyalty, before we could not enter at Home and they fixed it so that we can be at Home and interact with friends bc we missed them so much, so they will do the same but solving the problem of the realm

[prime token]

This problem has happened before and they fixed it eventually, games are hard to maintain sometime, don't lose hope guys!

[lusty plank]

I hope they can solve the problem it soon

[fast hearth]

Help TGC helppp 😢

[north mountain]

Guys hmm

If you have logged on a second account on your android 8 device and your main have not been compensated, the compensation might have been sent to the second account

[lusty plank]

I don't have any alt acc

[swift basin]

Random accounts are being compensated, it's not an issue with multiple accs

Strange, in a lot of these cases people aren't owning more than one account. I don't have any alts. For the most part it's random accounts getting picked, but owning alts can affect that I guess, since you're not meant to own multiple accounts anyway, depends on what you use them for

[north mountain]

I got a new phone and used it for recording some silly stuff, unfortunately the new phone had the charger port broken, so i had to go back to this oldie bad phone again

I assume since i had recent records of a different phone they didnt compensate me or something, i hope support can help me :/

[thick mauve]

How to get compensation, u Guys?

[north mountain]

If you are an android 8 user and did not get it, you should contact the ingame support

[lunar smelt]

Are you sure about it?

[thick mauve]

Can U help me, im a moth, so i don't know how to 😢

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[north mountain]

I am not sure, but the support should be able to help you

Notes that support takes long to answer, so i think no one here had time to be assisted yet

[thick mauve]

Is this?

[swift basin]

Contacting support doesn't guarantee a compensation, but it's the only thing you can do unfortunately. In the mean time I highly recommend #live-feedback (and #wishlist-and-ideas-archived if you want) about it, since the compensation has been messy and not everyone got it

[north mountain]

Yes but i would not recommend that one

[swift basin]

That form is for if you can't access your sky account, would personally recommend the in-game support, the bot tells you how

[north mountain]

^
Also according to the email i got from them, they prioritize in game support than that one

[lunar smelt]

Does that mean u got the compensation if you're an Android 8?

[north mountain]

Most likely, i havent seen a single android 8 soul that had acess to the game

Im actually confused with your question

[lunar smelt]

I need some witness if they got it.

[north mountain]

Oh, i havent seen no one here who was rewarded properly lol

Many people seem to be mistakenly compensated, multiple people with the issue here say that they didnt got anything so

Since they claimed to have given out an compensation and you didnt get it, i think the most logic thing is to confact the support.

[thick mauve]

Where should I press?

[north mountain]

Top right corner

[lime peak]

Contacting us or right corner

[main quest]

Hello is there any hope of fixing the game for Android 8?

😭

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue ⬅️

[swift basin]

Yes, Tgc is working on it, but we don't know when it'll be fixed:)

[main quest]

That's sad. 😔 💔

[patent yoke]

cries in game crashing noises

[main quest]

They have to make up for it with more than 300 candles.

[errant isle]

ahhh Android 8/8.1 players are literally dead

[sacred otter]

Yes

[sick nimbus]

Im not an android 8 player and cant get in since literally days...

Really losing my motivation here :(

[lusty plank]

Maybe your internet

[lime peak]

If they don't i am gonna die

[lusty plank]

How to get this

[fast hearth]

its in the in game settings i remember in the acc option

[lusty plank]

Oh i found it thank you

[haughty rivet]

No

Lates delete the game

[waxen elbow]

They say they are aware that the crashing issues is still persisting after the hotfix and will do their best to fix this

[quiet bridge]

Another place I can go on my android 8 is I can go to Eden and it doesn't freeze and close

[main quest]

Me too 😭

[main quest]

This sucks. 😫 😭

[main quest]

Looks like I'm going to do it.

Looks like I'm going to do it. 😭

[swift basin]

It's very likely it's your device and not the android 8 issue, what version are you on then?

(I mean it's possible, but I only know one android 9 player who's affected)

[waxen elbow]

I tell you, there was an awfull bug in the past that some players crashed due to texture problems and then, step by step, TGC fixed it. I know this bug is worse but I trust TGC and they will fix this

[swift basin]

TGC is aware and is looking into the new android 8 bugs, please be patient and bug report it if you haven't yet!^^ I also highly recommend #live-feedback (and #wishlist-and-ideas-archived if you'd like) to ask for a fair compensation

[waxen elbow]

Oh really? That changes my fear I had

[swift basin]

What fear?

[waxen elbow]

I thought that crash was because of the performances of the phone, so I feared that Android 8 was outdated and I had a thinking that future updates will affect better phones (since I have Android 9, I was afraid I was the next victim)

[main quest]

The season is about to end, and we haven't finished the tasks or bought the remaining possessions.

[waxen elbow]

I know your frustration, but those spirits will come as traveling spirits. If you have patience you can buy those

[crystal oak]

proof my android 8 still can run genshin yet crashed when play sky

[waxen elbow]

Infact I am waiting a spirit to buy a green cape that I couldn't buy because of the pass

[crystal oak]

u said about graphic it crashed ? bruhh genshin have more high graphic and android 8 still support it

[raw mirage]

Lol do u have the same device like me buddy

[swift basin]

Android is outdated unfortunately, just like android 12 will one day be as well. It's the reason android 8 was targeted specifically. I don't know much about the person with android 9 that's affected, and their phone could be running out of storage, could be damaged in some way, I don't really know- Tho the other person just here mentioned they aren't android 8, hopefully they'll reply so I can maybe see if there's a reason

[main quest]

So far, the spirits of the assembly season have not come.

[waxen elbow]

Not yet

[waxen elbow]

Yeah, but it is too early for that

[crystal oak]

about the map so big? BRUHH GENSHIN HAVE BIGGER MAP THAN SKY ..so explain to me ..why sky still have troubles on this.. give me more excuses and i will show u

[main quest]

I know, I meant it's going to take the spirits of the amateur season about a year to come back.

[crystal oak]

i even complete my daily genshin and can gatcha and got changyun there .. explain to me why sky crashed and i cant even cr

[swift basin]

We're regular players here, and all we know is the new content and graphics have affected android 8

[crystal oak]

what more excuses tho

[waxen elbow]

I am not sure. But I read on the web site that the cause was an addictional texture that could affected the game

[main quest]

Stronger than Sky

[sick nimbus]

Ummm i habe a galaxy s10+, habe to look it up.. but i think its android 12 oder so?

[waxen elbow]

Well at least they're trying to fix this problem

[crystal oak]

LOL like i said .. graphic ? bruhh my genshin can run and not even crashed . i can even teleport everywhere ..even done daily .. genshin have bigger graphic and bigger map than shy.. im asking ..why genshin can but sky can't .. to me its just excuse of dev . they should just be honest " folks..im lazy to fix this" instead of " sorry its bc bla bla bla"

[waxen elbow]

I agree, genshin impact is more powerful than Sky so it's weard

[north mountain]

Because different games are programmed different ways, and mihoyo team is literally 80 times bigger than tgc team

[crystal oak]

its more than 1 weeks the bug happens .even compensate wrong people . bruhh is this their customer service on us ? we r they customer tho ..my account sky have accessories cost more than 120$

[north mountain]

You cant just compare one game to another like that, this is not how gaming works

[waxen elbow]

True

[crystal oak]

lamo is that new excuse now?? " oh its bc tgc small company" AGAIN? lmao each time bug happened its the only excuse they use ..are getting sick of it? using same excuse

[north mountain]

You the one comparing the game from the company with over 4k people with the one with less than 100, not me

We all are suffering for this, calling the devs lazy wont fix anything, the devs are clearly working hard on a fix. Please quit this discussion now.

[crystal oak]

pfft for company that win awards from Google play cant even fix this?? Lmao how they manage to win the award???

[raw mirage]

Mygosss on top it weighs 13 GB, 10 more than the weight of the sky

[waxen elbow]

You have to consider that this period is hard, especially now. Maybe they are having problems

As far as they know the problem they will fix this

[north mountain]

I feel like they are, beta updates notes are coming very late than the release times, we also got the hotfix news 6 hours later of its release or so. Something might be happening there

[maiden plaza]

Well, I don't see any reason that could really going to change their mind, better let this channel stay on topic and be helpful.

[crystal oak]

i mean..whats the use of having beta when the bug players mentioned back then bfore release to live not even got fixed tho

[north mountain]

[waxen elbow]

Maybe they're using beta because TGC is small

[crystal oak]

ha ha ha ha

[nocturne path]

Wait a minute , there's compensation already ?

[north mountain]

Yes, it doest make any sense ikr

[nocturne path]

I didn't get anything

[daring fiber]

My brother's phone version and brand is Motorola 8.0 and it wasn't compatible 😭

[north mountain]

You should try to contact the in game support for it

[nocturne path]

ah the
In game support > contact > chat with customer support ?

[north mountain]

Yes. That one. Be aware that this will take long.

[tardy timber]

Is anyone able to enter realms now?

[nocturne path]

Thank you , this will surely help me.
Hopefully the game will be stable again

[north mountain]

Same, but if this dont get fixed by friday i will end up losing my hopes

[granite wing]

Oh my god are people still being childishly rude about the game issue, just leave the game if you can't stand it

[bitter magnet]

Some people already go crazy about this

[granite wing]

Fr, It's just a game

[bitter magnet]

Yea😂

It's not the first time tho—

[granite wing]

Exactly, issues happen in all games, We shouldn't baby tgc but like, no need to be rude

[bitter magnet]

Yes

[waxen elbow]

They will fix it, I trust TGC

[granite wing]

Truthfully, I don't
But it's alright, As long as I can enter the game, it's chill

[lusty plank]

I don't want to be rude either cuz they're human too Just my impatient side made me having panic attack Let's just wait gasp

[north mountain]

As long as i can complete the season pass im fine

[granite wing]

You can be impatient, especially if you brought AP, it's okay to be upset
As long as you don't be rude 👍

[bitter magnet]

It's make me remembered for the last year, the black screen🤺😂

[north mountain]

Yeah lol compare sky to any other non indie game is not smart 💀

[nocturne path]

[granite wing]

I had the black screen issue as well at season of little prince, people overreact a lot

[bitter magnet]

Yess😂

[north mountain]

At least that was fixed faster

[nocturne path]

Me too , i had my friend to take me to candles instead

[bitter magnet]

Aw, lets waited together

[granite wing]

Like, we can correct new players and teach them to understand the issue but if you're a veteran.. That's just embarrassing

[north mountain]

Yes, remember to inform them that we not got compensation too, this should help them

[granite wing]

Yeah, wrong players received them instead of android 8 users

[bitter magnet]

I already told my moff about it

[north mountain]

They did had to make a second post back on LP because wrong people were compensated too. Might happen again

[granite wing]

Might as well give everyone candles

[bitter magnet]

I haven't doing cr today

[granite wing]

Sometimes I forget that ppl can still cr

[nocturne path]

you can do candle run ?

[bitter magnet]

Just afk in onsen

[granite wing]

If it's not fixed by days of bloom, they should bring the tree back for afk light

[bitter magnet]

Yea, I hope they fix this before new season start

I don't want to missed any daily quest

[granite wing]

No way they'd take a month to fix it, that'd be a bit too much tbh-

[lusty plank]

I haven't Cr for the past weeks

[bitter magnet]

41 candles left after buying the pants

I don't wanted to missed it

[lusty plank]

What pants?

[bitter magnet]

The troupe greeter pants

[lusty plank]

processing

[bitter magnet]

I'm not ready for next ts

[bitter magnet]

Selfie emote

[lusty plank]

Same i got like 0 candles

[lusty plank]

Wait i though it's already left

[bitter magnet]

It's already left

[lusty plank]

My heart in pain

[sacred stream]

Reminder that this is a questions channel, not a discussion channel

[sleek girder]

Welp we all ask ASK about it they actually fix game or not

We ask it already two week's

[swift basin]

Devs don't read this channel, and the ones that do will most definitely not sit down with the rest of the staff to discuss a discord message I understand the frustration with not being able to play, missing candles etc. But for chatting and discussions, there is #general-sky-discussion

I know channels with the 'questions' in the name can be easily misunderstood, but this is for technical questions that can actually be answered/fixed in that moment in time

[shadow condor]

i have the crashing bug, if i have a friend/uber go to the upper floors of vault and then i join them, will i be able to make it? or will i just crash instantly?

[swift basin]

Won't hurt to try it So far you can tp to someone who's at Grandma's and village of dreams for the hot spring if you want wax, there are other areas but aren't useful for 1 or two wax they give

[shadow condor]

i want to get as many seasonal candles and quests as i can, but i don't think i'll be able to finish the constellation

[untold scroll]

Is anyone else constantly getting a notif that you can connect to a server? I keep getting this and when it happens I can't collect candles or do anything else without losing progress when I get off the game. :< Any ideas how to fix?

[charred nimbus]

it's impossible I tried that many times but still crashes

grandma place it's okay it doesn't crash at all

for the first time after this hotfix update i was able to reach near the last mission ship ..but crashed 😤😔

[charred nimbus]

😭

[crisp carbon]

It's possible ٩(òωó)۶ !
Teleport to a friend in the 4th floor, and skip the animations without making any other moves. This might need to try a few times, but as soon as you successfully get to the map without crashing immediately, you will be able to do the quest.

1.You just need to stay in the map and don't move or turn your camera.
2.Friend do the spirit till the last touch.
3.Friend warp to you or fly to hold your hand.(You will get the spirit progressing icon when your friend hold your hand)
4.Friend let go your hand and go back to finish with the last touch of the spirit.
5.You will be done with the quest too ٩(๑•ㅂ•)۶✨

Make sure your friend warp to you just before the last touch. Cuz if they warp to you in the first few touchs, then the spirit will make your camera spinning as the progress goes and then take down your phone ><

[shadow condor]

thank you! now to find a helpful uber

any advice about getting the purple light?

[crisp carbon]

No problem! Wish you luck with the quests (*•̀ㅂ•́)و✧

As for the purple light, just turn your camera angle to the ground (so that you can avoid any spirit from getting in your sight that which might cause the crashing) while you move around. Then you will be able to get it with or without a friend's help :)

Little reminder, you will have to fly out the tunnel in it's end, so that you won't be caught by the animation ><

[silent lodge]

Android 8 crash game?

[tardy dock]

Hewo kind helpers, i have a question ^^

When will the ts hint come?

[maiden plaza]

For hints by Ash: Usually 1 hint on Monday, and a lot of hints before the silhouette
For silhouette: 2 days before they arrive
(There is no set time for both)
(This question is better asked in #questions-and-help)

[tardy dock]

Thank u very much, bless u ♡

[oak pagoda]

can someone explain the android crash?

[lunar smelt]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue

[oak pagoda]

are a lot of you having the crashing problem still able to be in home for as long as you want?

[wanton dew]

Nearly two week we been missing on our seasonal and daily candles
Sighs.

[nocturne path]

i can , i'm able to stay home and afk there the whole day. i think many of us can too.

[viscid rivet]

its already march 10 :'((( are there no updates at all? 😭

[lusty plank]

Still waiting😭

[lavish moss]

15 days and we're dying

[lusty plank]

With no candles

[lavish moss]

with nothing

nothing but emptiness

[pulsar turret]

how do you capture video with the ingame feature?

[novel mauve]

18 days,,,

rip our seasonal candles and our money that we spend on for the pass :"

[slender yarrow]

Why rip? The seasonal candles u will collect will be turned into white candles after the season ended!

[novel mauve]

uh well
im an android 8 user
last week the game crashing is on the home screen
now this week when we users go to different places it crashes instantly

2 weeks now that i havent done a proper run nor was able to purched y items

[slender yarrow]

Oh damn, didnt know that.. my bad

[novel mauve]

i really hope tgc fix this and at least gave ups seasonal candles as an apologise for the constant crash bugs :""))

and its okay not to worry!! shsh

[viscid terrace]

Reinstalling sky won't reset settings in developer options.

Those settings are Android app developers used for debug their apps. As a end user, you should not change anything there.

[pearl shadow]

So nothing has been fixed yet

[manic crystal]

What should I do if I do not receive the compensation candle

[pearl shadow]

Like seriously...... I'm over it

[white rain]

try #live-feedback .. no guarantee theyll reply though

[viscid rivet]

hiii im not very knowledgeable about this but maybe returning your developer options to default settings might help. i think sky is not the issue. It might be the changes you made so for safety precautions, try to reactivate your developer options again and return it to its previous settings. ^^ other than that, i dont know what else to do 😅

[tame comet]

UI is normally handled by the CPU. Forcing GPU rendering would cause more stress on an already stressed out GPU running the Vulkan API requests.

[gaunt cypress]

Is anyone else having server issues? It's all good and fine until I start lighting candles. If I try lighting one, I get error messages. It could just be my connection even tho it's good, but considering Sky has been having server issues recently, i was curious if anyone is having the same problem as me

[lusty plank]

Mine was all good no server issues

[fast hearth]

logo changed again, i wonder why?

[lusty plank]

Day of bloom is coming

[lavish moss]

it changed logo but no update lmao, it's been 15 days

[white rain]

the engineers are working to fix the problem. just dont know when.

[spark jungle]

Another icon
This one is way better
The previous one was like a dating app lol

[lavish moss]

yeah maybe next year

[spark jungle]

Next update hopefully

[lavish moss]

after season ends with no compensation yay

[white rain]

there is compensation. contact tgc support if theyve missed you. hope you get them

[waxen elbow]

I think is a spoiler

[spark jungle]

Only playing for 4 days
What compensation??

[raw mirage]

Hi guys, im praying everyday until tgc get fixed soon

[lime peak]

Akh its been 2 weeks I can't wait anymore

[white rain]

https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&l=en&s=known-issues&f=feb-25th-android-8-issue

here

[lime peak]

And I can't defend tgc anymore

[lime peak]

I've been seeing that like 100 times for now so ik ik

[white rain]

find some other games to play

~cookie run~

[lavish moss]

nobody got a compensation even though we report it on customer support

[white rain]

same. ive been checking daily hoping theres a difference. we all should move on to something else for now

[lime peak]

I am going to cry

[lavish moss]

i guess they don't care on android 8 users anymore..

[lime peak]

I don't so but i think they are lazy to fix it

[white rain]

they do care. its just the problem is real difficult to fix since andriod 8 is the oldest version that can play sky

[median frost]

I do have the same problem I need help plz

[lime peak]

2 weeks for a rendering issue?

[lavish moss]

they're more focused on new stuffs rather than fixing bugs

[waxen elbow]

I believe that TGC is having problem to fix this because of this period

[spark jungle]

It's basically the same on every game
When they say Android xx and up, that base number is a horrible experience

[white rain]

server error probably. quite common now

[lime peak]

Pls don't say android 8 can't handle sky anymore there's are some games bigger and bigger than sky and work properly in android 8

[gaunt cypress]

can you also use spells and light spirits and stuff? i only seem to get the error message when i try lighting candles

[lavish moss]

they should stop putting and bringing a new features instead fixing bugs that affects the gameplay

[median frost]

Yes

That's my only problem there

[gaunt cypress]

hmmm strange. idk how to fix it tho

probably a bug then. let's hope its fixed soon

[median frost]

Yes

[waxen elbow]

but are you having problems to log in right now?

[gaunt cypress]

nope. log in goes fine, i can go into realms, light spirits, play instruments, use spells... i just cant light candles and the servers are empty

[viscid terrace]

I can make a game with 10gb size with mediocre graphics and play it on a decade old phone. Do you think that's a fair comparison?

[snow zodiac]

Idk how, can U help me??

[white rain]

try emailing tgc. to be honest tgc isnt the best at compensation so dont expect too much but its better than doing nothing.

[snow zodiac]

Thank you( ˘ ³˘)♥

[haughty rivet]

Nah It's not a big deal any game company can fix this problem in 1 hour at least

So mabey tgc really don't care about us

Or they are so stupid to not fix this probelm until now

[lavish moss]

they can't even respond to our complaints properly nor give any updates about the fix and compensation

[granite wing]

Nooooooo insulting people!!!!!!!!

[lunar smelt]

[granite wing]

Be angry, be upset, be frustrated but do not insult the staff, if you have complaints, frickin dm them or something

I know you're not allowed to, they probably won't read it, still, it's frickin rude

Have some manners

[lavish moss]

I'm sorry, we're just trying our best to be patient but it's really hard to keep it... it's really hard..

[lunar smelt]

They understand your frustrations about that and they're still working on a fix.
Can you guys stop being mean to them? It's really uncomfy to them if you always say that.

[granite wing]

I won't stop you from complaining, I'm complaining as well, The issue is so annoying amd tgc is taking FOREVER to fix it

But that doesn't mean you can insult them, in their server nonetheless

If insults keep happening, a contact to mods will be made

[lavish moss]

sorry
I'm just gonna keep it to myself.

[granite wing]

At least if you're gonna badmouth ppl, do it outside their server

Also keep everything of the next season in beta channels

[white rain]

its okay to let out your frustrations. you did speak fact.. tgc compensated ios players . youre a pretty nice person

[haughty rivet]

Stupid tgc

Why do i spend mony on a bugy game?

W t h is that

[granite wing]

Bruhhhhhh

[haughty rivet]

What?

[granite wing]

Can you like, not insult? Chill?

[torpid stag]

They are trying their best to fix the bug

[granite wing]

Take a break? Chillax? Calm down?

[torpid stag]

I'm suffering too

[granite wing]

You can save your money and stop supporting them if you want

No one is forcing you to spend it, maybe spend it on a new phone

[haughty rivet]

Oh really... who tell you that? Them?

[granite wing]

Technically yeah, they did say that

[torpid stag]

Yes

[lunar smelt]

<@&600489743716712458>

[haughty rivet]

You talk like It's easy

How do i know that they will do that form the beggning?

[white rain]

with logic

lets say tgc could fix the problem in 1 hour

why did they wait 15 days to fix the problem? in this period of time, they have had to made hotfix updates and compensations. those candles and season candles can be worth real money.

it just isnt logical that tgc would endure all the negative feedback with an easy problem to fix

[granite wing]

What? You're not gonna believe them? You can't really do anything about it either, so kindly be polite and refrain from insulting or calling anyone stupid

[lunar smelt]

Can you guys stop being mean to them?

[white rain]

please calm down my dear. there is no point to aggravate yourself

[granite wing]

Its all the money you're using m8, I'm not talking easy, you brought money into this

Maybe leave discord, cool off and come back later, you should stop typing here when you're too frustrated, it's not good for you either

[white rain]

this are official tgc staff messages

[haughty rivet]

If i know from the biggning that my pass will go away just like that bcz there mistake then ofc i will never spend money on it

Think plz with your mind

How would i know that this will happend?

[granite wing]

It's true if you payed for a pass, you deserve refund, it's their fault, but stil, you can't really bring insults, this is disrespectful and is against the rules

[haughty rivet]

They didn't recpect me as a costomer why do i have to recpect them? How the h do you think?

[granite wing]

Did you contact them

[haughty rivet]

Yeah alot

[granite wing]

From customer support? Have you sent in live_feedback?

[haughty rivet]

But nothing, i didn't get any compensation

[granite wing]

Have you dm'd them? Tried contacting the mods as well?

[haughty rivet]

I said yes i did

[white rain]

arguing here will not speed up tgc fixing anything

[granite wing]

Fr

[topaz reef]

Respect for all is part of this server's rules. Even if you feel someone else has been disrespectful, there is no reason that being disrespectful will be allowed

[haughty rivet]

And nothing else will make them fix it or compensate me

[granite wing]

A mod, yay

Btw you should keep contacting them bc you're obviously not their only customer

And not the only one facing issues

[haughty rivet]

Dude, i do that

Why do you think that i am just angrey without trieng to do any thing?

[raw mirage]

That was crazy, what happen here?

[errant isle]

what is happening?

ohh my bad

[lunar smelt]

You're just complaining and you're being disrespectful to the devs. iirc

[granite wing]

Yeah no insulting still, keep contacting them, I don't want to excuse it with small company BUT it is small and thousands of players complain as well, especially with currents issues

[haughty rivet]

Yeah bcz i am geting harm here you know

[hollow charm]

hUh?

[haughty rivet]

Stupid game

I want my money back

[quartz pike]

Bruh

[topaz reef]

as a general reminder, please do try to be patient with each other - this is a place for us all to support each other

[plain elm]

Noice DRAMAAAA

[hollow charm]

This hurts my brain.

[granite wing]

Honestly I don't understand why they're not getting warnings for insulting but whatever is best ig

[raw mirage]

the same thing they told me to me, you're getting too obsessed, the best thing for you is to enjoy life and let dev do his job because that takes a lot of time, do what you have to do in the meantime, go outside to breathe air pure, I did and I recommend it to you and it works a lot, you will see that the cravings and the desire that you have accumulated inside your body and your mind are released and you stay comfortable

[white rain]

eat a tomato

[errant isle]

what?

[white rain]

fresh fruit

helps to clear the mind

[topaz reef]

most moderator actions and warnings/reminders happen in private

[granite wing]

Didn't know, Thank you for your work

[errant isle]

and 1 things angry people can't calm down Immediately and don't try to cool down em it's like gasoline into fire
just leave em be

[lunar smelt]

(Off-ping) I pinged them here cuz I found smth uncomfy out there.

[granite wing]

It's ok to be angry but being disrespectful is something else but ofc can't blame them, telling them to get off is the only thing we can do

[haughty rivet]

Actully i am not angry and enjoying my life but i am so upset bcz of my money

And the sensitive ppl that defending tgc with blindness

[final vault]

why androids dont have headphones

[haughty rivet]

Cz android users are the forggten son for tgc

[granite wing]

Sensitive people, yeah

[haughty rivet]

Yeah

[granite wing]

Sure yeah

[haughty rivet]

Ofc yeah

[uneven juniper]

Asking someone to be respectful, and refrain from insults, isn’t being sensitive or defending a company. It’s okay to be frustrated, but this is a channel to ask for help from other members of the community. If you’d like to direct your complaints to staff, you can in #live-feedback as long as it’s done constructively.

I’ll be cleaning a few messages here now. Let’s drop this now, everyone. Further disrespectful behavior will lead to a mute

[lunar smelt]

Please do.

[haughty rivet]

I did contact with tgc support and live feedback but nothing happend and nothing changed and i didn't get my compensation

[uneven juniper]

You will not get a response from #live-feedback- it’s a dropbox channel only, but they do read it everyday. Support might be able to help you, but it takes a few days for them to come back to you, and I’d suspect they have a long waiting list for tickets atm

As far as updates. It seems they are still looking for a fix. Unfortunately, game development is often complicated and what might seem like an easy fix isn’t- I can assure you TGC is upset about this perhaps as much as you are, like any company would be about their game being unplayable. I’m not a developer, but perhaps it’s worth considering if they’ll figure out other steps once the fix in place? You just have to be patient for now sadly

[haughty rivet]

They all ready replay to me ate tgc support and E_mail

Nothing happend they didn't do any thing

[errant isle]

gosh

[raw mirage]

Man, we understand your frustration but you are not the only one here also no matter how tired we are mentally we are not going to get to the point of wanting to jump off a bridge or jump out the window just because we can't play yet, time heals everything and The only thing that gives us life is faith and hope

[granite wing]

Overusing the word "sensitive " are we

[white rain]

why getting deelleted

[granite wing]

Slay

[haughty rivet]

Lol

[raw mirage]

one last thing, if you have invested money in sky, imagine the others who will surely have invested more than you and do not act in the same way, they wait patiently just like we all are doing

[white rain]

amr. a lot of us have spent our money too. i know you have hope like all of us do. we all have our trust in tgc.

[haughty rivet]

Agien : It's deasn't mean that if no one speaked or do anything or just get silence that i have too shut up

[errant isle]

umm Tension ‌appear

[haughty rivet]

I lost my hope in sky😂

[granite wing]

We aren't asking you to shut up m8, Just don't be disrespectful, that's all, keep complaining, it's ok

[tame comet]

To be blunt, this is a channel for questions, not discussion. If you want to discuss things, there is #cozy-sky-discussion and #general-sky-discussion for that. Cluttering this channel with complaints isn't the purpose of this channel.

[white rain]

you can complain all day my darling. i will always listen to you. its just not very nice if you say something mean about others. tgc staff members are human too, they can be saddened or hurt.

[fast hearth]

Umm can yall just like move to #general-sky-discussion unless you all have some burning questions?

[haughty rivet]

What do you want from me to say?

Oh i have lost 20 doller on the game

Take your time for fixing the game i love you???

[errant isle]

that's my baseline

[fast hearth]

@haughty rivet What is your problem?

[lunar smelt]

Igh, Imma head to #general-sky-discussion

[bitter magnet]

Lets watch

[granite wing]

Dude? I didn't say to compliment them? Say I love you? Literally said you can complain? Just don't be rude? Lmao re-read

[raw mirage]

Only 20$ did u spend and u get mad?

[haughty rivet]

I don't have to rebeat my words agien🌚

[white rain]

be careful. the mods might take a look

[fast hearth]

Yeah I wanted you to do that since you can't speak proper english and I'm having a hard time trying to process what you're saying

[granite wing]

Their problem is that they spent money and is upset and wants tgc to reply to THEM, through COUNTLESS OF REPORTS, they MATTER MORE than others

[uneven juniper]

It seems like the bot we use is malfunctioning, so I'll be clear here with another warning in sake of fairness: Please refrain from any more disrespectful behavior. Calling someone, from staff to community members, stupid, useless, sensitive etc. is not okay and will lead to a temporary ban if needed given the situation.

Let's all move on now, please. Piling up on someone isn't gonna solve this either

[haughty rivet]

Yes bcz 20$ in my country takes my whole salary

I am not in usa or england you know

[granite wing]

Yes please can we stop this? Go back to being android questions? Asking if the issue is fixed or not

This is questions channel

[fast hearth]

Guys I have a question!!! (Just trying to change the topic) did this happen to you guys aswell?

[granite wing]

Tbh not yet but this looks crazy

[charred nimbus]

you have to calm down buddy if everyone will act like you that's not good....they are humans too they can do mistakes so what

[haughty rivet]

I am calm down buddy🤦‍♂️

[fast hearth]

Theres literally a moderator who spoke like 5 times already can you guys stop minimodding and mind your own bussiness?

[white rain]

reminds me of the inverted colours glitch. some how its pretty

[uneven juniper]

It seems to happen sometimes when chibi falling unfortunately only lasts a few seconds on my end. but it's cool!

[charred nimbus]

it doesn't seem like that BUDDY

[fast hearth]

YESSS it's so pretty but this one happened in GW and it was both fascinating and scary

[raw mirage]

Im not there too xddd

[haughty rivet]

Lol how do you know if some one mad or calm down from chating??

[uneven juniper]

@haughty rivet@charred nimbus hey now, topics done

[echo merlin]

Is the android 8 crashes fixed?

[granite wing]

Something sure is happening in the background

[timid silo]

No

[raw mirage]

Hahaha saiko, the irony of living and sharing in this world where there are people who put money into a company and if that company doesn't pay attention to you, these people start complaining because they don't like your effort and dedication, that's how the world goes

[granite wing]

Not yet :)

[charred nimbus]

the way you talked before and complained for 20 $ it's obvious dude

[timid silo]

Sorry wrong reply

[white rain]

eek take a break. the mods are really patient right now

[haughty rivet]

Nah dude It's not like that 🤦‍♂️

[echo merlin]

Oh no. I hope they compensate affected players

[granite wing]

Remember when this was Android questions channel? Crazy

[fast hearth]

[charred nimbus]

okay I hope everything okay

[uneven juniper]

This is something one of the Staff members have said about the issue a few days ago:

[arctic ivy]

Whirthun

Unfortunately, all I can say is that we're looking into it. When we rolled out the hotfix, we hoped it'd solve the issue for Android 8 players, but it's clear it only partially did. We're aware that many players (on a per device basis) are experiencing issues in different parts of the game due to rendering issues.

​

[Jump to message](#general-sky-discussion message)

Sent in #general-sky-discussion | Quote requested by Mirian#8040 | 950419528137994241 · Mar 7, 2022, 3:47 PM

[granite wing]

There's been an issue with compensation but I sure hope too!

[dusky garden]

Any news on adroid 8 bug? Maaan it's been so long .I wanna play already. I hope it gets fixed or the devs are onto the problem 😭😭😭

[tame comet]

In other words: TGC tried to use new shiny graphics and Android 8 said:

[north mountain]

It was more like a total failure on the compensation, i didnt saw no one affected said that they got it yet 💀

[fast hearth]

There is no news yet. I miss flying comfortably in the game and making candle farms too..

[granite wing]

Yes I don't think anyone effected by the issue actually got candles, it went to the wrong people

[haughty rivet]

That's what i was saying

[raw mirage]

someday i will play my guitar and sing to you to calm your anger, If there was a voice channel where I could bring together people angry about tgc, I would sing them a song with my guitar to bring out the exorcism they have inside

[haughty rivet]

I don't know if i have to laugh or give you a heart

[errant isle]

like this?

[white rain]

woah oao

[timid silo]

That's actually cool

[fast hearth]

[granite wing]

Where is THAT

[white rain]

its tomato juice land