android-questions

[rough pike]

Ok, another question, my previous account is bound to Google, but my Google account has been cancelled because I haven't logged in for a long time, how can I get that account back now?

I appealed to get my Google account back but failed.

I still remember the email address of the Google account, and some of my friends in sky are also in it, and I want to get them back.

[simple mauve]

!support contact Sky’s support for help recovering your account. If possible also try to reach Google’s support and try to get your account back

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[rough pike]

Okay, thank you!

[rancid stream]

Stuck like a sloth.

[cobalt mason]

How can i submit a sky problem to tgc please?

[woeful sparrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[hot galleon]

Anyone else experiencing an issue with the moomin heart? I had it the first day and i didnt buy the umbrella from the pass, the next 2 days, this happens and i cant buy it.

[vagrant acorn]

It looks like a bug. Not sure yet if anyone has found a solution. So If I were you, I would report it ASAP if restarting your game and clearing cache (just cache) does not help.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[frank pasture]

I get kicked out of the game when I try to go to nest.

I need help

[woeful sparrow]

If you have a cello in your nest, it's a known issue. I think we just have to wait for a fix for now.

[frank pasture]

Huhuhu! I do have chello set up. Thank you so much

I am greatful, I was frustrated, I love decorating my nest and just got my last furniture piece from furniture store and am excited to put it in, I have the space for it and all. Sucks we have limited items we can put in nest.

[prime lodge]

So, this has only happened when I tried to play on my anroid tablet and phone, but collecting wax (regular and seasonal) did not fill up the meter, or it took a long time to process it. I am almost confident it is not a connection issue as my connection is perfectly stable. I have had no problem like this before. This problem has been going on since yesterday, and when I tried to play sky on pc today it worked fine, but not on any of my android devices? Was sadly unable to cr yesterday, and just wanted to know if anyone else was experiencing this, or if there is anything I can do to fix it?

[worn current]

Guys, Has anyone experienced the same thing? Shard eruption suddenly exploded and didn't get a candle, tried clearing data & tried moving maps but it's still the same, my friend also experienced it

But other players can get the candle, not me.

[thick grove]

Could it be that you already did that shard? You can only collect wax once if so

[glass mesa]

A random question but do you mind showing all of the current season's spirit trees ? Especially the upper part where there are the seasonal hearts

[hot galleon]

Sadly no prices

[past arrow]

Seasonal tree prices are always pinned in #seasons-events-chat

[glass mesa]

You have finished none of the seasonal spirits trees so it's normal you don't have a seasonal heart yet ^^ The one you got from the book's tree (moomin's guide) is only a regular heart and not a seasonal one

[glass mesa]

Ooh and thank you hehe, was just checking if the person above actually got a seasonal heart or not, since I've seen some people confusing the regular hearts we get with the seasonal quests and the actual seasonal hearts

~~will surely check it quite often though as I can't wait to have my umbrella ~~

[hot galleon]

It was a seasonal

[past arrow]

The chart pinned in #seasons-events-chat shows that it costs a seasonal heart so you can link it to those friends who confuse them

[glass mesa]

The guide's never gives seasonal hearts, if you actually got one, then it must've been a bug and thus the reason why you got it removed from your account

[hot galleon]

Probably, so i have to complete 1 season tree to be able to get hearts?

[worn current]

I've been waiting for the cooldown event on that map since the beginning .____.

[glass mesa]

Yup each of the seasonal spirits from the season of moomin will give you one

[hot galleon]

Only 1 is crazy 😭, how many seasonal candles can you get per day without the dailies

[glass mesa]

Yeah ity takes time to get all the ults :') Without the dailies you'll only be able to get 2 seasonal candles per day, with the dailies it's 6 per day assuming you got the pass since I saw a giftable pass in the picture you've sent above

[fast hearth]

Hello, I have a big question, I don't know if it's a problem with my cell phone or due to poor optimization, I have a device that supports sky and although it is not of such a good range, sky has worked for me, but since the The Moomin season in the missions in the Moomin valley is going really bad for me, I'm very stuck and I don't know if that's really a fault with my cell phone, but the fact is that Sky works well in other missions and maps, but it's only in the Moomin Valley that I'm doing very badly and getting stuck.

[past arrow]

Hi! TGC CEO Jenova Chen said in an online interview (Found by Syuan http://m.weibo.cn/status/5084998586337636 ) that this is the first time they used leaves and branches on trees because they found a way to render them without too much load on mobile devices. However it's still a higher load than before and your device might not be able to keep up with this technology. It might be that the new features are not optimized for all devices or the UI of your device might be conflicting with Sky. Try to #report-a-live-bug by clicking the fire emoji on the channel bottom there, however the best solution would be better GPU optimization by your manufacturer.

[winged comet]

hi, i just logged onto sky with local account (i've only ever used google on this device), ended up in the same account as the google one, and then logged off. and now sky won't load, it's stuck as an enlarged version of the app icon. uhhh how do i solve this (i'm trying uninstall an reinstall right now, i'll update if it works)

[winged comet]

update: yeah it worked but i'd still like to know why it happened

[teal path]

My device is Realme c55 with mediatek helio g88 why is my fps capped to 20 fps? Is there a solution to get it to 30?

[past arrow]

By having a better device only. Your device has a budget GPU and realme doesn't have top notch optimization either.

(Assuming you tried to change graphics in game settings because in battery saver mode it cuts down fps)

[teal path]

I'm playing with default graphics settings.I saw other gameplay of heliog88 but they were playing at 30 fps. I tested it on Realme note 50 with unisoc t612 and the fps is capped to 30 in that phone. Maybe it's a problem with my device only. Thanks for ur response.

[past arrow]

Yes I understand your situation
Hardware is a good start but system UI and optimization attempts by the manufacturer related to the specific model can conflict with that

[teal path]

Oh I understand thanks

[hot galleon]

Yup

[violet pine]

Did you guys faced problem in season pass gifting or receiving?or some of you didn’t?

We've been friends for more than 3 days and season started 7 days too but still can't get the season pass

[past arrow]

Many players experience this bug and it has became a #known-issues . You can try the following workarounds:

• unfriending and readding each other with candle (which makes gift option appear for a very short time)
• you can try this pass gifting workaround by Hwa: #questions-and-help message (no unfriending needed)

Note that these above don't work for everyone 💯 but it helped a lot of players!

[whole ledge]

Guys can u help me what to do in today's daily

[pastel vector]

Does anyone know where this wl is? I believe I've collected them in Isle but it's still there.

[past arrow]

io posts daily quest guides around reset each day in #seasons-events-chat
Also if your question is not android compatibility tech related, feel free to ask in the much more suitable #questions-and-help

[rain jasper]

Did you check the top of the cliff from which you take your first flight?

[obsidian bridge]

Is anyone else having trouble gifting the Adventure Pass? I bought the Triple Pass and I can't give it to either person. Even though we've been friends for over a week.

[viral brook]

@obsidian bridge Currently there's a bug and is being worked on, so pls wait patiently for the fix from the devs #known-issues

However you can try these tips I shared in the reply from Tib

[obsidian bridge]

Thank you very much for replying to me 🫂

[past arrow]

Feel free to copy the reply, no need to credit

[viral brook]

Thank you tib!

[smoky path]

Hello everyone. I know that there's a bug with giving android seasonal pass. I just tried this trick a friend gave to me n I wanna add something for anyone that having trouble figuring it out like me. So you don't have to waste candles to try n make this 1sec bug fix work

This is the instruction I got given

And this is what I did

1. Tell ur friend to use book emote. (Tell them not to accept any gift until u say so) (if it doesn't work try using the book emote urself)
2. You open their friendship tree when it close so before they accept the gift-
3. Spam the seasonal pass till it ask to give friend seasonal pass n click accept.
4. Once friend accept the random gift, it'll automatically give them the seasonal pass afterwards.

The seasonal pass icon was available for 1sec so our 3 attempt didn't work until I started spamming the last attempt. Hopes this help for any android user that having trouble to gift seasonal pass to their friends

[unreal rose]

Has the issue of handing over the pass to a friend been resolved? I have more than three days with my friend and I can't hand over the pass to him

[smoky path]

Nope. so far this is the only way you can gift seasonal pass to people

[unreal rose]

It would be cool if it was demonstrated by a video

[smoky path]

I didn't think it would work n I dont have any money left to buy another pass to show how it's done. I feel bad that I didn't record it. sorry about that but I just wanna say it actually works and it's up to u guys to either trust me or not.

[glass mesa]

ooh I think I saw a video of someone doing it for the iap gifting option, I believe it's the same process for the pass gifting, time to go on a hunt hopefully I find it

all credits to the person who made this video

[smoky path]

YES! just like this video but with seasonal pass. You just spam it till it works cuz if u wait for the icon to be bright. You might lose the chance on giving them the item/pass. cuz for me, I saw the icon brighten up for 1sec n I missed my chance on my third tried.

[unreal rose]

Thanks guys! I'll come back later with the results

[brazen pendant]

Why are all instruments extremely laggy on mobile (on both WiFi and normal phone service)? Like I'll click a note and it takes several seconds for it to play the sound
Also will it ever be fixed?

[past arrow]

It seems to be related to your device because no one recently asked this question. Try these troubleshooting tips:

1. Close Background Apps
2. Restart the Device
3. Check for Android Software Updates
4. Adjust Game Settings to battery saver mode
5. Clear Cache
6. Disable Battery Saver Mode of the device in Android settings
7. Check for Resource-Intensive Apps installed
8. Change Audio Settings in phone settings
9. Use Wired Headphones
10. Free Up Storage Space
    Good luck 🍀🤞

[glossy hollow]

I fixed my Sky audio lol turne out i just needed to restart my phone
I didn't want to earlier because i had incognito tabs up hahah
Then my browser crashed so i could try restarting

[dull terrace]

hey so uh im on controller and neither my triggers nor d pad work

[dull terrace]

fancy seeing you here

[nocturne river]

What is the solution in this case ?Samsung Galaxy A13

[steep pine]

A13 is built with ARM 32 bit architecture, sky requires a 64 bit one to run. That's why it's incompatible. You would have to get a better phone.

[hasty bramble]

Uh is there a bug in sky?
I just logged in after reset and i dont see any free seasonal candle (i do own the pass)

[past arrow]

Servers seem to be a bit overwhelmed by the Halloween hype. Try to reset the router, or on a different connection and try to restart your game as well. ♥️

[hasty bramble]

I did try to restart and it workedd tyy♡

[floral bronze]

Hey so... i cant follow any of my friends? I have 5 online but any time i click follow the "cutscene" plays but nothing happens, its not my wifi cause i have a good conection, this never hapned before

Maybe the servers r overcrowded??

[nova rivet]

Does any of you have the same issue?

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[fast hearth]

Yes me

[gloomy zealot]

I saw people say it happened to them when they were chibi or almost chibi size. So it's a bug when you're small. Definitely report it

[rapid veldt]

Am I the only who experienced a bug server error that after I collect all the waxes and do the dailies a server error pops then I retry many times but still repeats that my patience ran out then I close the game, reconnect then boom almost back to 0 like nothing happened. I promise my internet is good

[round adder]

I want to buy a witch hat but the game didnt let me. I end up with turning wheel and it didnt take my money and neither let me buy the hat. What should i do? Wait? ☹️

[past arrow]

Check speedtest.net and measure your internet speed. Sky demands very stable net, from overseas ping lag lower than 35ms is recommended. If that's okay and you're not using proxy or V.P.N, #report-a-live-bug

Next time if it's not android compatibility tech related, ask in the faster and more suitable #questions-and-help

[past arrow]

If restarting the game didn't help and you have the Google Play Games app from Google Play Store, contact support in-game.

Next time if it's not android compatibility tech related, ask in the faster and more suitable #questions-and-help

[round adder]

Thank u 🤍

[digital finch]

How do I change the payment account? I'm playing the game using my main play store account with my main email adress, but whenever I try to make a purchase, it shows my secondary email address as the payment account. I already checked my play store account settings, and even that is my main account. So not sure why sky tries paying using my secondary Google account. I'm asking because I have Google rewards money that I can use and am trying to use, but it's connected to my main email and not my secondary

[thick grove]

Remove the secondary email temporarily from your device. This will force Google to use another email address as the payment option

[digital finch]

Ty for the help, I used a different methode tho, got too impatient and found a reddit post haha

[thick grove]

What was the method?

[digital finch]

uninstalling or force stopping the app, then using your browser on your phone (desktop mode), 'downloading' it through the google play website ujsing the right google account, if it doesnt let you download after u only force stopped it, then download it after uninstalling. :) it worked aftert this

[thick grove]

Thanks for telling me

[hoary mauve]

Hello
Are we still unable to send gift season pass ? 😭

[past arrow]

Many players experience this bug and it has became a #known-issues . You can try the following workarounds:

• unfriending and readding each other with candle (which makes gift option appear for a very short time)
• you can try this pass gifting workaround by Hwa: #questions-and-help message (no unfriending needed)

Note that these above don't work for everyone 💯 but it helped a lot of players!

[fierce hemlock]

just worked for me and a friend

[unreal dune]

Is it just me or everyone can't lit this spirit up ans do daily quest?

[gray elbow]

hii im a new player going to eden with my friend, could someone help guide us？

[cobalt plank]

i recommend asking for an uber in #looking-for-group-live good luck!

omg discord why

[steep pine]

@river wolf moving the chat here so it's easier to follow.
I'm not sure how your phone's screen would look like. I'm using a samsung phone and there is a search function in phone settings to locate a specific setting.

i have another xiaomi phone that might look closer to how an oppo phone's would be like

[river wolf]

Thanks, I'll try it again now.

[river wolf]

Still can't :(

[steep pine]

I'm out of ideas 😭

[river wolf]

Wait it worked but it says "Successfully unlinked from this Sky account" 😭

[scenic prawn]

Try this guide:
Steam linking says Successfully Unlinked by Elysian
#pc-questions message

[glad cosmos]

Excuse me. Why can't I shepherd some spirits? I already relived their life and went to the elders temple to awaken them but why can't I see them in the constellations? I'm just gonna use the Bubble lover girl as an example...

[steep pine]

The bubble girl is a past seasonal spirit, she does not belong to the base forest constellation. Her spirit doesn't have to go to the temple.

The ? icon is the reward for 100%-ing the constellation. The star is a space filler so it does nothing.

You may ask further in #questions-and-help as this is more of a tech channel

[glad cosmos]

Does that mean their features/clothing items are no longer available to obtain?

[steep pine]

Past seasonal spirits would return as travelling spirits (or TS) for 4 days, offering the opportunity for players to obtain their cosmetics and upgrade the emotes. However, they are selected at random so we do not know which spirit would return until it's announced in #news
There will be a TS visiting this weekend.

[glad cosmos]

Thanks for answering my questions...

[hollow flicker]

Is anyone else having trouble with sending hearts to friends? It shows that i sent/received something but when i check no candles disappear and no hearts are added

[past arrow]

Maybe the anti heart exploiting system kicked in between you two

Troubleshooting tips for not being able to send hearts
#questions-and-help message | by Tib

[dire elk]

I know tgc is having a lot of the same requests about not getting Passes and iaps right now, but how long will a respond from the ingame tech support take? Im growing anxious and would at least like to know an estimate amount of days it usually takes (overall i've now been waiting for more than a week, including just waiting on my own, contacting support via website and getting an automated responce, and now waiting for the ingame tech support to answer)

[past arrow]

During busy times it takes up to 2 weeks for them to reply. It's best not to ping the ticket while waiting for their response because that can result in a more delayed response by getting back to the end of the waiting queue.

Also, if it's not an Android compatibility tech related question, feel free to ask in the more suitable #questions-and-help next time

[slow thunder]

Hımm

[brisk coral]

hi guys

I have a problem with Sky

Where do I put problems in Sky?

[dry onyx]

On clouds 😔

[brisk coral]

??

[dry onyx]

Jk you mean where to report them? In the game press on settings and there support option click it then report ur problem

[simple mauve]

!thatskybug if you want to report bugs ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[strange sapphire]

Wait, this is a thing?

[past arrow]

Check the link you replied to.
Also it's worth remembering that you can disable pings if you uncheck the @ ON button on the right before replying to older discussions.

[dull terrace]

Just wanna bump this since the issue persists

[hollow tree]

Did it ever work before? Last time i know it didn’t work for android, but that was few years back🤔 i’m not sure if they have fixed it

[simple island]

I need help to unlink my switch account

How do I fix this?

[hollow tree]

From what i knew nintendo account cant be unlinked after making purchase in sky switch

[simple island]

Oh

Thank you

[proper heart]

whyyyy😭

[past arrow]

What's is your question about? Also if it's not android compatibility tech related, better ask in the more suitable #questions-and-help

[past arrow]

Ok, I'm happy it got answered there

[dull terrace]

Idk tbh what do i do tho?

[hollow tree]

Hmm i cant think of anything else but #report-a-live-bug or #live-feedback 🤔

[trim mason]

hey, is android having any audio issues? i can't hear anything after the TGC hand loading thing. i went to yt to make sure if it's any problem with my earphone and it wasn't, checked the game audio settings as well, everything is normal

[past arrow]

It's working fine on Androids but android can handle Audio clumsy ways and unlike YouTube, Sky has multi channel audio. Try the following:

• disable auto running of apps in background (like Spotify autoplay when you're connecting a device)
• make the device forget the earphone completely from Bluetooth settings
• re-register the earphones

If that doesn't help, check without earphones and connect them once the game launched. Good luck🍀

[ivory epoch]

helloo i have a little problem i aded someone by code 6 days ago and to gift something we need to wait 3 days but its beens 6 and we dont know why and what can fix it please help😭😭😭

[woeful sparrow]

Make sure you both update your game. The hotfix that just came out should fix that issue! 🍀

[little rock]

Ayo is it possible to move your progress on another account?

[rain jasper]

Why isn't my Samsung m13 compatible with the game. I have to specially play it on my tablet which is too bulky for me.

[fast hearth]

What's ur specs?

[maiden plaza]

Well... hmm...

[rain jasper]

Yes that's the one

[maiden plaza]

And say hello to good old reason 32bit phone...

[rough pike]

Hello is there anyone?I have sent tgc an email and they have replied me.But I need to reply them for the same thing to give details.Should I just reply their email or send a new ticket?

[steep pine]

Better to reply to the email

[rough pike]

ok Thanks

[frozen tangle]

My Moto G54 5g has a problem that was already reported months ago and I myself reported the same problem a few days ago in the chat #bug-reports-android. So the question came to me, will the problem go away if I update my Android?

[simple mauve]

~~ Sadly, the issue with your Motorola G54 5G isn’t related to the game itself but rather your device’s Vulkan support. Motorola hasn’t provided the necessary drivers that would allow Sky to run on your device. This results in the problem you’ve been experiencing. Unfortunately, this is something that Sky can't fix, as the issue is related with your device's Vulkan support. The proper drivers need to be provided by your device’s manufacturer (Motorola) to resolve this incompatibility problem.

More information here, by Tib: #android-questions message ~~

~~Oh ~~ Looks like Motorola released an update fixing this, update your device

[frozen tangle]

I was going to talk about that, thanks

[simple mauve]

Sorry about the confussion, i usually just have the links for the messages but don't check them often, try updating your device so it hopefully can play Sky now 🍀

[frozen tangle]

I did an Android update on my Moto G54 5G. But it still didn't solve the problem, I'm going to do another update to see if it solves it then

[short thistle]

Has anyone else been getting system UI not responding errors when playing sky? (And just sky, other games and apps do not give this error)

[past arrow]

What's your phone model? (Example: Samsung Galaxy s10e)

[short thistle]

Galaxy A12

[past arrow]

The game is really demanding on the GPU and uses Vulkan, which can be tough on weaker devices like the A series Samsung. It seems like most people don’t have this issue, so it might just be specific to certain devices.

[short thistle]

This didn't happen in the older versions :"(

[past arrow]

TGC CEO Jenova Chen said in an online interview (Found by Syuan http://m.weibo.cn/status/5084998586337636 ) that this is the first season they used leaves and branches on trees because they found a way to render them without too much load on mobile devices. This included some other changes in rendering. However it's still a higher load than before and your device might not be able to keep up with this technology. It might be that the new features are not optimized for all devices or the UI of your device might be conflicting with Sky.

On the top of this, TGC implemented the choices of motion blur and fps + resolution independently in Sky settings, which was highly requested by the players, however not all devices can keep up with this technology.

Try to #report-a-live-bug by clicking the fire emoji on the channel bottom there, however the best solution would be better GPU optimization by your manufacturer.

Try removing resource hungary background apps like tiktok and facebook. If that doesn't help maybe try to restore the device to its factory state (backup is essential).

[glossy hollow]

O hahah nice 🤘👋💖

[ancient mortar]

guys i wanna ask, why can't i take in-game screenshot while i play an instrument??

[steep pine]

it's been like that since Duets and we honestly don't know if it's intentional

[ancient mortar]

oh so it's since duets, thanks for letting me know

[sage hollow]

My game freezes for a second, then the system is not working. Am I the only one? I think it's time to quit Sky.

[winged comet]

doesn't happen to me, but it sounds like either a bug or your device specs not being enough to run sky well

or like, corrupted files. always try reinstalling/reloading when you encounter a bug

[sage hollow]

Hi, thanks for answering. It's probably my device can't handle Sky anymore.

[lunar smelt]

I'm kinda having struggle to find a new Vivo model that has NFC feature to scan STAR pins and compatible to Sky from current year in PH tho @v@

I need some Vivo reccomendations that meets this feature

[blazing saddle]

How can I become a beta tester on android?
It keeps showing server error (too many players)

[winged comet]

#beta-faq message
the link for beta testing on google play:
https://play.google.com/apps/testing/com.tgc.sky.android.test.gold

beta invites are currently closed, you can't become a beta tester rn

[blazing saddle]

When can i

[winged comet]

you just gotta wait =w=
you can get pinged by new invites in #beta-signup-info

[past arrow]

It's meant to be a funny reference to Halloween and the fun chaos created in the Cackling Crab area.

If your question is not android compatibility tech related, better ask in the more suitable #questions-and-help next time

[scarlet lark]

oops, I am kinda blind

[simple zinc]

-Anyone else with an S23 having issues opening sky? It keeps crashing.-

Fixed it, had to uninstall and reinstall

[thick grove]

Hi
May I know what PH stands for and what your budget is for the phone?

[lunar smelt]

🇵🇭
Php 5k - 10k+

[elder wraith]

hello hi :)
haven't played in a while and I'm really unsure what to do if i accidentally collect a winged light on android.
Got a wingless account and just wish i had a little emergency method :( closing the game asap only works on iOS from what I've seen

[topaz tusk]

Why I can't save the in game video recording? Can anyone help me.

[past arrow]

Check app permissions in android settings

[past arrow]

If you accidentally collect a winged light your permanent capeless glitch is gone forever

[thick grove]

For that price range it's possible to find a device with nfc but not a device that would run sky well

[past arrow]

• while the flagships of Vivo are excellent, in that price range Vivo might not be the best choice at all.

[cloud kernel]

Why did I enable skipping animations in the settings, but the last animation of Eden cannot be skipped

[jolly sparrow]

I'm guessing the cutscene after you walk through the door? That is the cutscene with the credits and therfore not auto skippable. It's not a bug it's meant to be manually skipped

[radiant urchin]

i cant get past the startup screen what do i do :(

[past arrow]

Is it stuck at the water after pressing play or the play button doesn't appear at all? 👀 (these two are different issues)

[tribal estuary]

!turtlewhen

[upper sail]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times : (These timestamps are in your local time!)

<t:1730015400:t> 》<t:1730022600:t> 》<t:1730029800:t> 》<t:1730037000:t> 》<t:1730044200:t> 》<t:1730051400:t> 》<t:1730058600:t> 》<t:1730065800:t> 》<t:1730073000:t> 》<t:1730080200:t> 》<t:1730087400:t> 》<t:1730094600:t>

[radiant urchin]

i tap the play button n it freezes and start button appears again

[past arrow]

Thanks for explaining, let me know your device (example: Samsung Galaxy S23) and your android version.

[little rock]

Ok so when i opened sky it took me directly at eden and i cant go home what am i the only one?

[lyric zealot]

You probably left the game without completing the statues thing so you have to finish it completely then it will be fixed

[radiant urchin]

its Samsung Galaxy Tab S6 Lite

Android version 13 me thinks?

[sudden moss]

Didn't know my friends are SO far from me

[prime crescent]

I hope this is the right channel for this question [ please correct me if it's not]

Do Google play points work for IAPs? I have some points and I wanted to know if I can use them in sky since it's one of the few games I play

[steep pine]

My friend has gotten the cheaper sky IAPs with those points before. I personally don't know how they work. I suppose it's a payment option at check out process.

[prime crescent]

Tysm for the quick answer!

[prime crescent]

How do I apply Google points to sky IAPs? I've been trying to figure that out

[hot galleon]

Google play points can be converted into google play money, that can be used to be a curtain amount of money off the product

My english aint englishing rn 😭

But yea you convert the points and those points can be used on all purchases done through google play

[prime crescent]

Ohh! Thank you! I'll need to look up a video guide on how to do that exactly but ty! It's just when I looked at points redeeming, sky wasn't an option so I got confused

[hot galleon]

Go to googe play, press your profile pic then play points

Then go to use then play credits, since sky doesn't have any sort of collab with google play so you need to buy credits in order to get a little discount

[prime crescent]

Weirdly sky doesn't show up on the use category

So just use the Google play credits?

[hot galleon]

Its not weird, sky didnt collab with google play like others games

[prime crescent]

Ah okay! Thanks!

[hot galleon]

So yea getting more discount through google play is not really an option sadly, google play credits are wayy high alone and super expensive

[prime crescent]

At least they add up I suppose, you'll eventually be able to get an IAP with the credits

[hot galleon]

Doubt it, game has been out since 2019

[feral zodiac]

Anyone there ? I wanna ask how I bind play station account by phone. Help me 🙏🙇‍♀️

It just kicked me out, while i want to bind it

I need play station device, to do that or what do I need to bind?

[trim meteor]

Is it possible to change controller binds or change a controller's profile? I'm trying to use a wireless Xbox series X/S controller but the triggers and D-pad don't seem to be recognized (I know the controller works, I've tested it with a variety of other games on both mobile and PC)

[past arrow]

!controllers

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[past arrow]

I've checked with the guide link above my message, and Xbox controllers should work seamlessly above android 9, so if you have an issue, it could be connectivity related or something on your particular device prevents it.
My recommendation is to try it out on a different (borrowed) mobile device to sort out the device related issues.

[trim meteor]

I saw that, I have an S24 Ultra running Android 14, so I don't think it's a compatability thing with the OS version

[past arrow]

Yes, then I see two possibilities: a connectivity issue or particular device conflicting issue. 🛠️

[trim meteor]

Yeah, I kinda figured it'd be something like that, I don't mind too much, I can still use it for CR and everything

Thanks for the response

[lost wing]

The game is realllllly crashy and im losing my mind, is it a me thing???

[past arrow]

Most likely yes. Your device might be struggling with the new game features and getting a new stronger one would be the solution. You can also give it a shot by filing a report in #report-a-live-bug

[nocturne wagon]

Is there a bug with the dailies on live too now?

[vagrant acorn]

#known-issues message

[plush flame]

Why can‘t I complete all my tasks?

[nocturne wagon]

This is why

[vagrant acorn]

#known-issues message Unfortunately looks like servers are struggling with claiming dailies.

[robust holly]

Is the bug still there?

[gloomy zealot]

Fixed

[robust holly]

Ty

[hexed lava]

How to get a companion cube？

[analog oxide]

The companion cube is a Steam exclusive! You can purchase it in the Aviary shop for 50 candles while you're playing the game via Steam on PC.

[past arrow]

!controllers

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[past arrow]

!concertwhen

[upper sail]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1730019600:t> 》<t:1730034000:t> 》<t:1730048400:t> 》<t:1730062800:t> 》<t:1730077200:t> 》<t:1730091600:t>
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[hexed lava]

thank you

[pale wraith]

Guys I need help there is someone using my account for PlayStation access but I don't have a PlayStation and there's no way to remove this access from my account I DON'T KNOW WHAT TO DO he spent all my items could this message reach someone who works on the game because I've already tried to call the game support MANY TIMES and no one answers me pls help me

[gloomy thorn]

We can not help you here. Contact Support for further assistance through this link : http://bit.ly/skygamecs

[cunning glade]

Google Play said my phone is compatible but I can't enter the game😭
It keep crashing like in the vid. What can I do to fix this😓

[past arrow]

This is because of the HHGames app which is interfering with Sky. That is not part of the game but appears regardless as an overlay and doesn't let Sky to load imo

[simple mauve]

HHGames is the distributor of the game in Vietnam, it is official and it should work regardless of that as it is a part of the game in Vietnam/lh ~~I always forget tone tags sorry ~~

[cunning glade]

HHgames is the distributor though. It just weird imo. I asked my friend who have the same phone model, even older than mine to download the game and it booted just fine TT. Maybe I should just get a new phone

[left current]

Are some of yall having lag problems in the game ? Or am I the only one ?

[past arrow]

Do you have auto rotate on?

[ancient sigil]

Hello, I would like to know if I am the only one with the problem of linking her account with Steam? It won't let me do it, it tells me it "successfully unlink" everytime I try it 🥺

[simple mauve]

You can try the steps on this guide

Steam linking says Successfully Unlinked by Elysian
#pc-questions message 🔗

[broken island]

Guys is it just me or the first quest "sitting on a bench with a stranger" isn't working?
Like i got it completed but tapping on the ! It just won't claim it

[past arrow]

Daily quest tips by Tib
#questions-and-help message

[dry tide]

My account has been banned in the wrong way. how do I recover it?

[steep pine]

!support Please submit an appeal to support to lift the ban. We don't guarantee it will unban, it's up to TGC's decision.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dry tide]

I was sad now, because I have had this account for years since the sanctuary season and I have spent a lot of money on it.

[barren stone]

Dear Support Team,

I hope you are all well. I am hereby requesting a review of the permanent ban that was applied to my account and my boyfriend's account.

I would like to share some important information that justifies our request:

1. Ban History: We acknowledge that we have used hacks once in the past, which resulted in a temporary ban. We have learned from this experience and have not had any further issues since. Unfortunately, our accounts have now been used by my sister, who used hacks without our knowledge, resulting in a permanent ban.

2. Mental Health: I struggle with depression, and this game has been an essential form of escape and entertainment for me. The ban has negatively impacted my emotional state, as well as my boyfriend.

3. In-Game Investments: We have invested a significant amount of money in in-game purchases, which demonstrates our commitment as customers. We believe that we deserve a second chance because of this investment.

4. Request for Temporary Ban or Refund: Given the circumstances, we would like to request a temporary ban instead of a permanent ban or even a refund for the amounts spent, since we do not take anything from the game's source of income.

5. Game History: We have been playing for months and have always respected the community rules outside of this incident. We have many friends who play with us, which shows our involvement with the community.

6. Pass in Progress: We currently have an active pass and would like to be able to finish it, since it is our favorite game and we are very involved in the experience.

We thank you in advance for your attention and understanding. We sincerely hope to be able to return to our favorite game and continue our journey.

[pale osprey]

I regret to inform you that this also isn’t support

[regal bronze]

!support contact support for ban appeals

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[barren stone]

But support doesn't respond 🤷‍♀️

[pale osprey]

It takes them a while! You gotta wait. They will eventually respond though. Better than asking here where we can’t do anything about it

[zinc sand]

Hi
I started playing again recently and I'm having this problem where every time I release the memory of a spirit the game doesn't compute that spirit, and I end up doing the same thing many times, does this happen to someone or just me?

Would I have to follow a sequence of spirits?

[past arrow]

This server is about the game Sky: Children of the Light.
It doesn't seem Sky related to me.

[barren stone]

Is it possible to transfer data from a permanently banned account to a new account? And why does support take so long to respond?

[vagrant acorn]

To the first question... i think it wont be possible. To the 2nd...it can take a week or more, depending on the subject of the issue and the amount of messages Support needs to deal with.

They mentioned recently they were dealing with a lot of messages.

[grizzled harbor]

Give the android users special item like headset music

[steep pine]

That should go to #live-feedback , devs don't read this tech channel.

[flint elk]

Does anyone have this problem where you can't see the chat at all after you disconnect then reconnect?

It's really annoying for me to restart everytime that happens

[past arrow]

Why do you disconnect and reconnect?
Sounds like your connection is barely keeping up with Sky. Did you try on a very decent wifi?

[fair fox]

Hiiii, I wanted to know if there is any way to refund the purchases I made before I was banned :/
And sorry if I asked in the wrong place, I didn't know where to ask

[analog oxide]

!support You can contact support about refunding your items. However, you can also go directly to the platform you bought your items through (Apple, Google, etc.) and request a refund there since they are the ones that handle refunds according to TGC's support website

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fair fox]

Wow thanks, I'll try to go directly to the platform, I didn't know how to call support, thanks!

[foggy stirrup]

Mine too, i already sent something but i don’t know if they’ve seen it or not, i really need help

Oops , there’s no channel for IOS?

[past arrow]

There's no iOS channel because it doesn't suffer from device fragmentation like Android operating systems have.
What exactly do you need help with?

[foggy stirrup]

I’ve already sent them a message in #live-feedback since i’m temporarily banned, since i couldn’t exactly reach them in email.. i feel like i’ve been falsely banned, i just need them to see it or atleast i can talk to them :(

[past arrow]

To clarify some misunderstandings, #live-feedback is about making game suggestions overall, but they can't handle account related shenanigans there.

Support always bans upon reviewing your past game logs, therefore they might had a firm reason for it.
Many players don't know (but ToS clearly states) that not only cheats but also acting towards others inappropriately. exploiting in-game currency, using alts for hearts, sending hearts for IAPs, giving away account access are serious violations. You can contact support though through their website with your Sky id asking them kindly about it.

!support - check the link below

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[modest silo]

Does anyone know how to keep Sky open in the background on an android phone instead of going to the title screen? I'm using a samsung galaxy.

[foggy stirrup]

Do you know how long they take to respond? it’s already been like 3 or 4 days

[serene otter]

Hey y'all.
I have a problem with flying tho idk why

Like when I fly it just goes crazy and I go spinning in the clouds

(Or I just have skill issue)

I literally can't control it properly unless I go into one handed mode

[thick grove]

A response can take up to a week, sometimes even longer

[thick grove]

Could you share a video of it happening?

[serene otter]

Hold on let me go to hidden forest

[serene otter]

Probably just me lacking skill or smth

[thick grove]

What happens if you try to fly lower. Near the lower clouds?

[serene otter]

it's hard for me to redirect-

Is it my skill issue or my game? Idk.🗿

[thick grove]

Well it looks like the game. Have you tried restarting?

[past arrow]

Support response time might take up to 2 weeks

[serene otter]

Oh that always happen

[thick grove]

That's strange. I gotta get some sleep now but last advice or question is, if you have finished the tutorial and everything

[serene otter]

Yah:3

[past arrow]

You can't, it's your phone's background app management which closes (and then relaunches) heavier games in the background. The game doesn't register wax to your Skykid if it's in background anyway.

[past arrow]

Hi! Did you try to restart the game and immediately flying lower?

[nocturne depot]

Everytime I'm trying to log in, it was say the server error or this
and it won't let me play freely, ask me to forge a candle everytime and I can tap on anything unless I forge it
and it goes like that everytime the light goes to max for one candle

[untold ore]

hi, this might sound silly but uh....is there a way to safe recorded videos instantly to the gallery instead of having to post it somewhere? i love that we have the ingame no ui record function like the ios, but one thing im noticing is that while in ios there a function/button to "save to photos" im not seeing it on android (er, samsung specifically) and i have to send it to my dump server to save the videos. i might be missing something, maybe im blind, but i just really want the convenience of just...saving it to my gallery 😭

[woeful sparrow]

Depending on what files app you have installed, you should be able to "share" the video with the files app and save it to your phone.

[foggy stirrup]

thank you

[untold ore]

i...did not install any new files app so is it just my samsung screwing with me?! LOL

[woeful sparrow]

The default samsung file manager might not have that feature.

[past arrow]

It usually means that your connection can barely keep up with Sky
Restart the router if you're on wifi, try on a different connection, call your internet service provider 📞
Tip: measure it on http://speedtest.net - ping lower, download higher than 35 recommended

[untold ore]

OH MY GOD welp. time to get a new file app....

ty for the answer btw 😭

[round wraith]

anyone having problem with Steam login on android?

[nocturne depot]

I measure it and it says 37.52

[past arrow]

Then use the provided tips! Good luck 🍀

[modest silo]

Aw man, I'd just want to be able to respond to a text message and not relaunch each time. 🥲

[past arrow]

Tip: on my iPhone if I swap between Sky and Discord for example every few seconds, Sky doesn't restart. On my Android I can have Sky in background up to a half minute. I think it depends on your device hardware and optimization

[ornate saddle]

Hello, I want to ask, my friend just logged into Sky and when she checked her friend's constellation/friendlist, it was gone, why is this? Is this a bug or something? 😿

[past arrow]

I assume your friend logged into her friend's (someone else's) account? Don't do that! Your friend can put the account at the risk of getting banned. Never share account information with anyone; logging into someone else's account is a violation of Sky terms of service.

[ornate saddle]

Noo, she told me that she lost all of her friends (friend constellation/friendlist) while she logged in her account and she didn't login into someone account too T_T

[past arrow]

!support - she should contact support in-game for assistance if she is in her account and everything else (cosmetics, candles) are ok

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[ornate saddle]

Okay, thank you

[full sundial]

I would like to unlink my sky account from my gmail. However, I get a "not allowed to unlink this sign in method"

[winged comet]

have you purchased IAPs using said gmail (with google play, i'd assume)

[past arrow]

Gmail is not unlinkable regardless you made a purchase or not, that's permanent

[full sundial]

I see, thank you guys ༎ຶ⁠‿⁠༎ຶ

[cosmic stream]

hi! android users who use the screen record feature, are your recorded videos also pixelated? is there a workaround for this?

[past arrow]

The more flagship and better your device is, the better the video. To improve quality, you can use third party screen recorder, and android 12+ have built in ones as well.

[cosmic stream]

thank you!

[cunning glade]

no I lock the screen actually

[past arrow]

Then try with auto rotate

[cunning glade]

ok:D

[simple topaz]

Am I the only player left with laggy Sky? It's lagging more than usual...

[cunning glade]

didn't work TTTT

[winged comet]

servers have been a bit unstable(?) lately, and we're all lagging dw (i have 300 ping :))

[simple topaz]

I meant the app itself 😔
Lags for 30 seconds, and it choose whether to force stop the app, lock my device, or even shut down my phone.

[past arrow]

• when did you encounter this problem first?
• what is your phone model and android version?

[cunning glade]

since June
Xiaomi Redmi note 11 and Android version 13

[past arrow]

I checked and there was no big update in June in the game and other players have been submitting bugreports in the past few days about small bugs, so there must have been something on your device: a conflicting app you installed or maybe you didn't update your Android. Try to clear Sky cache and data, restart device.
If nothing helps, back-up all your data and factory reset the device. I have no other ideas sorry.
Good luck 🍀

[viral brook]

Also 300 ping sounds so slow 😭

[winged drift]

damn, its been 4 years and they still haven't implemented this.
Or is it implemented and I dont know where to find it? Can someone tell me

[past arrow]

Probably not enough players sent feedbacks about it or it's much harder to implement: If you watch some of TGC's development videos, you can learn about the complexity physics of the game and directional control jump might not be an added feature, but a summary of other movement logical codependencies. As long as we don't know specifics about feedback numbers or its actual coding cause, it's not wise to jump into conclusions.

[grand idol]

Does anyone have an email or support contact for TGC?

goodnight

[woeful sparrow]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[grand idol]

Thankyou

[rancid atlas]

I'm trying to give the survey but it's stuck on loading. Is there a way to solve this or my 3 candles are gone

[past arrow]

Try to restart your router or on a different connection

[cerulean fractal]

My sky is lagging too much like ...I can't even get in.... When m with friends it lag after 5-5 minutes.....my phone automatically restart itself.......my screen is locked nd sometimes...m thrown out of game, I have to restart it....!! But usually when m alone it works smooth for sometime nd then crashes again༎ຶ⁠‿⁠༎ຶ(my network is good too still)

[quiet lagoon]

Hallo, I want to make feedback of mine. Idk how to describe it so some help would be nice and appreciated.

I want to use this chairs to sit on while using interactive deco but seemingly it out of my expectations.

Here some examples/a video for image explaination

Can someone help me describing this kind of situation?

[past arrow]

!thatskybug - read below to learn how to report it as a bug 🐛

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[muted cedar]

!help

[upper sail]

@muted cedar will you help my moth in wasteland?

[past arrow]

Hi! What do you need help with?

[muted cedar]

Is geyzer and granny time changed?

Idk how to check the time in GMT+8

[past arrow]

Yes, add one hour to the times you see when using the !geyserwhen and !grandmawhen commands

[muted cedar]

Ayee ty 🫶

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1730012400:t> 》<t:1730019600:t> 》<t:1730026800:t> 》<t:1730034000:t> 》<t:1730041200:t> 》<t:1730048400:t> 》<t:1730055600:t> 》<t:1730062800:t> 》<t:1730070000:t> 》<t:1730077200:t> 》<t:1730084400:t> 》<t:1730091600:t>

[viral brook]

Oh you can describe it as:
You can interact with standing chat prop (such as the remembrance tea set) without sitting on the chair or any chairs nearby

However while placing the chair and sitting on it, you wanted to drink tea whilst sitting but the prompt for drinking the tea doesn't appear at all and so as a feedback I'd love to sit and drink from the standing chat props like that

You can attach the video too

[quiet lagoon]

Thank you I appreciate your help. Thank for describe of what I'm Trying to say

[teal dune]

The turtle is not appearing today, everyone?

[maiden plaza]

!turtlewhen dst

[upper sail]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times: (These timestamps are in your local time!)

<t:1730710200:t> 》<t:1730717400:t> 》<t:1730724600:t> 》<t:1730731800:t> 》<t:1730739000:t> 》<t:1730746200:t> 》<t:1730753400:t> 》<t:1730760600:t> 》<t:1730767800:t> 》<t:1730775000:t> 》<t:1730782200:t> 》<t:1730789400:t>

[teal dune]

Thank you

Can I ask what time it is for cake?

[steep pine]

!grandmawhen this?

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[teal dune]

Ty again

[native ruin]

Heyy, I'm doing the trial of air atm, anyone know how or tips to get that final jump? I kept getting pushed back

[past arrow]

Hi!

Some tips:

• make sure to switch to glide flying mode
• don't aim too high or too low
• chibi or small sizes tend to get blown away a little bit earlier
• if your question is not android compatibility tech related, feel free to ask in the more suitable and faster #questions-and-help next time!

[native ruin]

alrighty ill try that, and noted for the heads up!

[steady gust]

Hey all, when I purchase something through google play, it causes my game to close. I can still go through with the purchase and go back into the game to get it without issue, but I was wondering if anyone had a fix that stopped the game from crashing?

[past arrow]

https://webshop.thatskygame.com/ - did you try to purchase through TGC website? That could circumvent the Google bug you're experiencing and it also gives 15 regular candles bonus with the first website purchase during this season

[lapis zealot]

Maybe depends on your phone? Sometimes it happens to me too

[steady gust]

No, I don't use the website, and the money's on my Google Play account.

[steady gust]

I use a SL112A with the android version 13 if that's any help

[lapis zealot]

Is it low-end or high-end?

Sometimes, when you buy something, your phone freezes for a moment and leads you to the Google Play confirmation. There are chances that your game crash but still having the confirmation menu open (depending on your phone's performance I suppose)

If phone is bad, might crash anytime
If phone is good, may stay open until you finish purchasing

[steady gust]

It's low-end And the phone freezing for a moment before opening the confirmation sounds like what happens to me

[lapis zealot]

I guess we have the same experience

If you don't wish your game to crash when you purchase, try your best to optimize your phone (restart if you wish) to keep it stay long enough until you finish a purchase.

In case it kept happening, well- hoping that the purchase is successful and is in your inventory

[fair abyss]

Just a quick question, currently is anyone having troubles with grandma? She's not spawning so I assume its a bug

[steep pine]

Wax event timings have shifted an hour due to daylight savings. She will be back in the next hour.

[fair abyss]

OHHH-
I didn't know it'll affect that! Thank you so much for the reminder!

[queen flume]

is anyone else facing the bug of not being able to submit the quests?

[woeful sparrow]

A decent amount of people have had this bug. Please submit a bug report if you can so TGC can investigate!

[queen flume]

ahhhh, thank you for your prompt reply

[past arrow]

I am so sorry for your experience! I know it can be frustrating. I did the daily quests pretty fine and well, you might want to check these tips:

Daily quest tips:
#questions-and-help message

Try to do them again with these tips, and if you still experience the issue I recommend to contact support in-game asking for candles (preferably with screenshots proof).
Good luck 🍀

[quaint venture]

Hi im not sure where to ask this but, i have problem with arabic language translation when i try translate a boat or other things like chat it only shows like question marks like this ????????????? There's no translation of what ppl said

[vagrant acorn]

There was an issue with some languages, but Devs said it was fixed. May I suggest you report this issue at #report-a-live-bug or #beta-bugs-android?

[glass geyser]

How to switch my sky Google acc from moe gmail to normal gmail

[winged comet]

you cant afaik (especially if you've alr bought an iap)

if you need a new login method to save your progress, use twitch or steam or smth

[scenic prawn]

You cannot, google is a permanent link and cannot be unbound

[fast hearth]

Hello, I just gonna ask about the icons i have on my tablet(first time playing on it) it was cropped ,

I can't property use the menu

[past arrow]

While there are high end tablets these days , in general tablets are not entirely optimized for gaming. Click the fire emoji on the channel bottom of #report-a-live-bug and Skybot will contact you for details.

[thick grove]

Maybe changing display width helps

[lapis zealot]

Is anyone having issues trying to log in right now? (Cause I am- lol)

[past arrow]

I logged in fine and don't see any related issues in #questions-and-help either. Most likely it was a hiccup in your connection.

[barren stone]

Hi, I have my Sky game on account A, but I want to transfer all the data from it to account B, because I'm going to stop using account A. How do I make this transfer? Both are Google accounts

[scenic prawn]

You can't, unfortunately merging accounts or transferring progress is not a feature

[barren stone]

Ugh

[empty wraith]

guys I want to know, when you play on your phone, what graphics settings do you use?

[past arrow]

It depends on personal preferences and device type

• For android the best quality/performance ratio is in normal mode.
• Stronger devices support 60fps as well, if you want smoother movements or for creating content, but after a while it heats up phones and drains battery at inconvenient measure.
• If someone's device lags heavily, or wants to save on battery, then battery saver mode is a great feature.

[frail forge]

Hello! My Skykid has some kind of issue while flying since last update or the previous one: it flies with its knees bent. Before the updates, this only happend for a while after the rebirth, but when I got a WL my flight got back to normal.

This is not only afecting appearance (it is really ugly) but also I feel like its flight is slower. Is it happening to someone else?

[dark folio]

probably a case of feature not a bug, but you can feedback in #live-feedback

[dim surge]

Idk if I should report this but I just purchased the cat costume pack on my phone and for some reason it won't show as purchased on the game. Can anyone help with this?

Like I had just made the transaction in the last hour so Idk if I should wait or try to contact anyone about this problem

[winged comet]

!support - try using the restore purchases button first, but if it doesn't work, contact support. Support can take up to 2 weeks(?) to get back on you, so be patient

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dim surge]

Alright. Thank you ^w^

[empty wraith]

thank you for the answer

[tidal yacht]

I can't access my steam account from phone, cause button "enter" doesn't display. What do I do?

Part of the window hidden behind screen(

[woeful sparrow]

The screen needs to rotate for the button to show up. Try autorotate or forcing the screen to portrait mode. 🍀

[tidal yacht]

Autorotate didn't help, but I was able to zoom in, thank gosh...
Thanks for help tho

[fast hearth]

When I log in using Steam nothing happens, it doesn't log in

[winged comet]

#pc-questions for steam questions. or are you trying to link steam on andrioid?

[fast hearth]

i have steam account and i play in pc and i want to play from android with same acc

[winged comet]

hmm. try ckecking your wifi, and don't use a proxy/vpn

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[fast hearth]

i don't use any vpn/proxy and my wifi is good and i tried it in another wifi and doesn't login

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[winged comet]

can you log in to steam on your phone? like, ignoring sky, just steam in general

[fast hearth]

i login with account but when i click on sign in there aren't any thing do

[winged comet]

once you click sign in, you should wait a while for sky to process it. if it doesnt load even after restaring and/or reinstalling (do clear cache too!), you can submit a bug report

[fast hearth]

This i click on Sign in and after it Nothing happens

[fast hearth]

i do all things

[winged comet]

it doesn't pop you back to sky with a popup that says "signing in on xxxx, yes/no"?

[fast hearth]

no doesn't say that i click on sign in and after it back me to sky and nothing happen

[winged comet]

is it empty, a loading page that's stuck, or the usual title screen? (i would try to sign in with steam too but i dont have an account)

[fast hearth]

usual title screen show to me after click Sign in

[winged comet]

if it's the title screen or its empty, just submit a bug report. stuck loading pages are sometimes device issues or wifi issues

[fast hearth]

ok

[strange hare]

What is this and where is this??

[steep pine]

!skaterwhen it’s a wax event at village of dreams ice rink on weekends.

[upper sail]

Players who have completed all Season of Dreams quests can collect Light falling from the sky as the young skating Spirit practices their best moves.

Event times on Friday, Saturday and Sunday: (These timestamps are in your local time!)

<t:1730016000:t> 》<t:1730023200:t> 》<t:1730030400:t> 》<t:1730037600:t> 》<t:1730044800:t> 》<t:1730052000:t> 》<t:1730059200:t> 》<t:1730066400:t> 》<t:1730073600:t> 》<t:1730080800:t> 》<t:1730088000:t> 》<t:1730095200:t>

[supple igloo]

The live version of the game freezes on my Android phone, meaning the FPS is running at 9-10, how can I fix this?

[past arrow]

What's your device? (For example: Samsung Galaxy s24)

[supple igloo]

OppoA53

I don't have any problems in beta, FPS drops are common in live.

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[mossy moon]

Hello, I'm back again because of circumstances unforeseen to me I probably won't be able to get the S24 Ultra as I had hoped for. So I was wondering what the next best phone would be for Sky, I have forgotten my alternatives so I will ask again what other options I have that Sky can run as smoothly as possible. Any budget will work for me right now.

[gloomy zealot]

I never had any problem running sky on my S23

[mossy moon]

The only problem I might have is the fact I might not be able to get it without switching my carrier, as well as other personal info. But yeah, I'll try looking into it.

[past arrow]

Do I understand right that you are stuck with your carrier? If so, please list the phones offered by them. But you can buy unlocked phones as well which support multiple carriers. If you want a slightly better price/value ratio with better camera, better battery life, and more eye friendly screen, I recommend Xiaomi 14 (non ultra version). It has an amazing chipset and is available in unlocked versions.

[mossy moon]

It's not just being stuck with my carrier really it's moreso I want to keep my number if possible but I also don't want to switch to Verizon because it's expensive. My carrier is Straight Talk. Here's where things get weird: I talked with their customer support and they say they DON'T support the S24 Ultra as of now. I went to my local Walmart and they also said I'd need to switch to Verizon, but I could keep my number at the expense of how much it'll likely cost for data per month. It gets even more strange when Straight Talk's website actually SELLS the S24 Ultra and it apparently lets you keep your number when going through checkout and such... But I never bought the phone yet.

I'm also looking online and seeing mixed answers that seem to work, and don't work with Straight Talk. Some say just take the SIM card out of the old phone and put it in the new one and it works, others say it doesn't. So I hope you understand my great confusion.

[past arrow]

I see. I need to point out that the fact that Straight Talk sells the S24 Ultra on their website and allows number retention during checkout can be misleading. It may indicate that they are in the process of supporting the device, or it could be a new offering that hasn't been reflected in customer support responses yet. It's best to ask them again, in what ways they don't support it, because many times it can mean they just don't support 5g or VoltE, which are quite minor compromises, while they fully support calls and LTE/4G coverage, therefore everything a regular user needs.

Another approach is getting information about what flagships are supported and come back with a list here.

[mossy moon]

Thank you, I'll ask them here soon. Though I doubt that they will say that they do support it now because it was a few months ago and this was basically the same situation.

[viral brook]

Are they offering A34 5G series? It's the exact model I have and in runs sky quite well (omg just realised it's a really old message, sorry for the cold ping 😭)

[rustic wing]

Hi

[gilded thunder]

hey so i'm trying to install sky on my phone, i wanna get back into it, but it asks for me to free up like 8gb of storage?
i remember it being 2-3gb is this normal?

for more context even if i were to delete all my other apps it would still ask me to free up more space, all my photos and videos are on an SD card so deleting those wouldn't help, anything else are system apps or apps that come with the phone and i cant delete them, i have a Samsung A20 if that helps with anything??

i just wanna know if this is normal or if i should look more into it..

[viral brook]

Sounds like a requirement for a delta update, where an application makes a copy of itself while uploading a new version, I think it's to ensure the integrity of the update. Then the copy would be deleted once the update is complete

[gilded thunder]

ah
so i suppose not much i can do about it?

[viral brook]

I'm not sure just my hunch. But hopefully someone will help you out with it :D

Otherwise you can try playing sky on other devices like PC

[gilded thunder]

yeah i wanted to, but i made my account on my phone, and if i remember right i need my phone to log with my acc on my pc..

either way thank you, if anything maybe ill borrow a friends phone or something

[viral brook]

Oh 😭 hopefully it'll be sorted out!

[fast hearth]

Any updates about sky cotl minimum requiremens for this year's Android devices?

[past arrow]

There's no annual list, but the minimum requirements didn't change as far as I know.
It rather depends on optimization and Vulkan support: for example several android 10 phones can't run Sky but still many android 9 devices are compatible.

[mossy moon]

Yeah, I've had it before too. It's okay but not something I'd really feel like using.

As for my current situation, I've decided that I could order the S24 Ultra off the website and if it doesn't end up working I have the opportunity to return it and get a refund.

[west wolf]

I personally have the A54 5g, it's fairly cheap atm due to being out for a good year or so. I remember there's been a surge of sky bugs with ths s24, like when people couldn't play whatsoever because of it but idk if its still a reoccurring issue

[steep pine]

I have the S24U and could play on it with no issues for months. It's butter smooth. The bugs for it have been fixed.

Add on: the inital crashing could be due to the exynos chipset in some versions of the S24 and S24+. Those are known to have some issues with sky. The Ultra has only one version that uses snapdragon chip.

[past arrow]

Yes, if you plan in the long term the s24 (especially Snapdragon version) is a much better choice with its superior Adreno 750 GPU vs the A54 and its still decent , but mid-range Mali-G68 GPU. The S24 is also a year newer which means an additional year of update support. Let's hope both devices will remain supported for a long time with updates for Sky!

[verbal coyote]

my friend said they wanna link their mobile account to steam but after linking it said 'unlink successfully', do anyone know the problem here?

[scenic prawn]

^ answered in pc questions

[dull terrace]

my dpad and triggers arent working what can i do?

[dull terrace]

so slight issue the spin seems to force me down how do i remedy this?

[winged comet]

iirc the spin emote (and a few others) are meant to make you fall really fast
otherwise, make sure that you're not swiping down on open wing mode and subit a bug report is neither is the case

[dull terrace]

im doing the normal spin both on touch controls and controller in open wing mode and im not swiping down

[jaunty fiber]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[jaunty fiber]

!grannywhen (wha😭)

[past arrow]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[errant chasm]

Is it possible to world dive on phone? I can do it on pc but it didn't work on phone

[past arrow]

I don't know whether you already resolved it but once in water you can switch to dive mode with the flight toggle on the right

[summer compass]

This may have been answered before, but every time I try to click on the favorite emotes in the menu to use them, it greys out everything but the WL count, and even if I click on it and open the favorites wheel, I'm stuck in the greyed out

Like this

If I restart the game, the favorite wheel is once again in the menu, with the star and a red dot to show me "look this is new wanna test it out?"

[heavy ravine]

Maybe because you don’t have any emotes in the wheel? Have you used it before?

[summer compass]

Yes ... I used all emotes that are in there

[heavy ravine]

Hmm.. weird

[summer compass]

Unless I have to actually put others in there besides the default ones

[summer compass]

.... That was it... Frikkin hell

[heavy ravine]

Oh! Well at least it’s fixed now lol

[mossy moon]

I don't know if you're here Tib but I upgraded to the S24 Ultra, and despite the carrier issues I'm still having the game runs so smooth it feels lifelike.

[past arrow]

I'm so happy for your gaming experience! Many players praise the s24 amongst android devices!

[viral brook]

Congrats!!

[muted turret]

Do emotes alter sky kid's aerodynamics?

[winged comet]

some of them (static emotes, ie. point & spin) make you fall down faster, but most emotes are interruped by flight and so dont play out the entire animation (ie. wave, confetti)

[honest yoke]

Hi

[mental nebula]

You could try going through your apps individually and clearing the cache on each app i need to do that for updates just a suggestion good luck

What are the best Android phones to be using for playing sky thank you in advance

[winged comet]

#android-questions message
there was recently a conversation on this, it starts at the link. you can read from there

[steep pine]

Pixel phones are said to be the closest to ios quality for sky on android. The S24 Ultra in the linked convo is based on feedback within the channel.

[mellow temple]

Hello, may I ask what is this???

I forgot to attach the photo, sorry

[steep pine]

#questions-and-help would be a better place to ask, this is a tech channel.

[mellow temple]

Ahh, ok thanks

[mellow temple]

Wait wait, this is still an Android question 😅, I had this even thou I already finished that event spirit there. So I still wanna ask what that is. Is it a bug or something .

[past arrow]

Any Pixels starting from Pixel 5 (except pixel 6) can be recommended. Other alternatives:
Xiaomi 14
Samsung S24
If your eyes are sensitive or you care more about the eye health, then definitely Xiaomi 14 because of its very low screen modulation.

[cinder forge]

hello

may i ask if this only happen to huawei pad users?...the upper icons kinda out extended on upper screen..im using huawei matepad 11.5...is there any way solve it?

[winged comet]

ik its a common issue among huawei pad users. i've heard some fixes like adjusting aspect ratio but my memory isnt responding rn so i might be wrong

[north thorn]

How do i fix this? I tried steam, twitch, and Nintendo

[hollow tree]

You can #report-a-live-bug and wait for TGC to release fix (the fix likely will come with an update).
Changing your whole device display width may help but this will affect the whole device menu (like homepage icons and other apps), so if the icons can still be clicked i’d prefer not to dig into developer mode and just wait for them to fix.

[hollow tree]

Are you currently logged into sky with facebook? This usually gives the successfully unlinked prompt.
Do you have other login method already linked?

[north thorn]

Yes, im currently logged into sky with my fb. My google and fb only link, i want to link my Nintendo but it doesn't work so i tried twitch and steam still not working

[hollow tree]

Oo it’s okay now reopen your sky, at the start screen login with google instead of fb. Then you should be able to link others!

[subtle zodiac]

More than 5 hours now and still not working, what may the issue be?

[winged comet]

do we have a summary of ways to solve error connecting?
likeley your connection. try clearing cache(?), disconnecting other devices from your connection, switching connections, or restarting your router

[subtle zodiac]

Tried all that

Tried re-installing as well

Tried a different device too, used data as well

[winged comet]

afaik the servers are up - people in qnh were just testing chibi fall bugs
imma check other social media to see if others are getting this issue

note: sky has been very sensitive with internet lately. you can use speedtest.net to check if your connection is good enough. according to tib (iirc) you want download speed higher than 35 and ping lower than 35

[subtle zodiac]

Internet is perfect for once in my life and I'm getting server issues

I even tried another account but still doesn't work

[winged comet]

hmm... you're the only one i see whos getting server issues

mind sending a screenshot of your connection speed tests?

[subtle zodiac]

Sure one moment

[woeful sparrow]

If you've tried all of the above and it still doesn't work, then there's a chance that it's a location problem that's upstream somewhere affecting both your ISP and phone data provider.

[subtle zodiac]

Is this good or???

[winged comet]

your upload speed is very concerning
everything else good tho :>

[subtle zodiac]

I see

[woeful sparrow]

That upload speed might be the issue since your device has to talk to Sky's servers and that means uploading info back to sky, yah.

[subtle zodiac]

Maybe it's my VPN

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[subtle zodiac]

Should I take a test without VPN?

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[winged comet]

as skybot says, dont use a vpn or proxy

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[subtle zodiac]

My other device is Huawei so I had to use the Google website

[woeful sparrow]

Yah, those are some pretty low speeds. I would expect some issues trying to play with those speeds.

[subtle zodiac]

Yeah

[winged drift]

Did you find a fix for this?

One day I reinstalled the game, and since then it just keeps logging me out of steam on mobile, and its making me extremely livid.

[serene axle]

i believe that has to do with steam's security policies, something about it not allowing a key to be saved for sky? logging in with something else like google or apple id shouldn't ask for your login repeatedly

[winged drift]

Oh

[paper mirage]

am I the only one experiencing this problem? that sometimes the screen record icon is there, but sometimes it's not showing up

[past arrow]

What device is it?

[paper mirage]

redmi note 11 pro+

[past arrow]

Does it have global or Chinese ROM?

[paper mirage]

I don't know, but I'm certain that I'm using the global ROM

[past arrow]

By searching for its name in this channel this has some a couple of graphics driver/UI issues but let me find some tips for you!

Potential solution for android no text bug by azirane (Hisae)
#android-questions message

Potential fix by alexern
#android-questions message

Potential fix for no buttons issue by Cy
#questions-and-help message

If the fix tips don't work at all, click on the fire emoji on the bottom of #report-a-live-bug channel and Skybot will contact you for details in DM ✍️

[paper mirage]

I found a fix for me, it just shows up whenever I continually open my spells inventory

[past arrow]

Oh nice find!

[mental nebula]

thank you Ash!

[scarlet heath]

i love sky

[mental nebula]

Thank you so much!

[mental nebula]

thank you for the lead!

[unborn iron]

guys, where do i find the fps setting on mobile i only see the resolution one

[winged comet]

the fps setting is tied to the resoultion one.
[battery saving mode]
[low res 30 fps]
[high res 30 fps]
[high res 60 fps - high-end devices only]

[thick grove]

Hi Tib, sorry for the cold ping
I had the Xiaomi 14 in mind as my next phone.
Did you have your hands on it and can tell how the experience in sky was? Any frame drops, overheating, how good is the anti-aliasing?

[past arrow]

Hi!
Actually it's my main daily phone and I love it!
It's pretty neat, better than any of my previous Android phones. I have played Sky on more than 10 devices so far.
I'll upload some screenshots and videos with it.

• The experience is VERY smooth and bug free. I have more server merges than on my iPhone, which is exceptional. Frame drops are non-existent even when making screen recordings with 4 Megabytes/s on 2670x1200px 60fps.
• The device is known to heat thanks to its metallic case and effective heat dissipation, but not known to overheat. I was able to shoot videos with it with max settings for more than half an hour in summer heat.
• Thanks to its chipset, optimization and smaller screen, I noticed great antialiasing.
• Its battery life is amazing after the 2 weeks system self optimization period with up to 2 days of use and it charges up extremely fast
• Finally a phone (regardless PWM marketing numbers with other brands) which gets close to iPhone 11's IPS in terms of eye comfort and safety. This device is the only one in the market with great camera + great hardware + safe screen modulation depth across all brightness levels. 👁️
• I'm meticulous and critical with the phones I use. As with all phones, it's not perfect as well: I noticed a glitch in Sky, which I think will be resolved in a future update: at the edge of snow terrains I see white sparkles ✨ (but all other snow terrains mid-area are perfect). Non Sky known issue: some random models have the camera fog bug after extensive camera use because of leftover condensation, which can be easily resolved by removing the sim tray for a while.
  Note: I still use Sky more often on my iPhone to save on battery and because that IPS + Sky are so pleasing.

Update:

• It supports 120fps without significant heat! I've always felt some "disconnectedness" with androids compared to iOS devices. It was a very slight difference in feel, but it was always there until this day.

Here's a 60fps video sample with it on YouTube:
https://youtu.be/BEUZ_pUNsyA

The video quality seems to be ruined by YouTube on default settings. Sharpness feels somewhat closer to the screenshot above on 60fps. 📹
Update: if I choose custom resolution of 1440p 60fps on my phone, that's pretty accurate.

@thick grove

[thick grove]

Thank you so much for this extensive reply
Didn't even know the fact about the screen and comfort for the eyes. One more reason to buy this phone. Thanks again Tib

[past arrow]

Yay, enjoy your new phone!
If you have any questions regarding the Xiaomi 14, ping me anytime

[long stream]

I got this new phone oppo Reno 12f and as you can see, the edges are cut or something, I don't know how to fix that if anyone can help please

[past arrow]

Hi! Did you try to adjust display settings? Oppo also has a game booster, you might need to look at its settings.

[knotty monolith]

tgc is the worst company ever

so many bugs

lazy jenova chen greedy guy

never fix bug focus on new season new event

dumb

[simple mauve]

Sadly, we are all here players (just like you!), devs rarely read these channels. Feel free to leave your opinion in #live-feedback so it reaches out to TGC devs

[subtle zodiac]

Anyone knows what's the next ts?

[serene axle]

most likely saluting protector, aka dismiss

[subtle zodiac]

Thank you

[plain dirge]

Is it possible to do the hold and drag for a long jump on android? I can't seem to do it like in peoples videos

[viral brook]

Yes it's possible, it's the matter of practice ^^ just find some ledge and practice them first

[hushed jacinth]

Can anyone guide me here?

I'm afraid of losing my wings

[twilit forum]

Please help I haven't been able to play for a week cause I'm just stuck on this screen. This has never happened before. My wifi is good and it doesn't work on data either. No matter where I am. I've tried uninstalling, restarting my phone and logging in with a different method please HELP

[thick grove]

For ingame assistance, please ask in #looking-for-group-live

[hushed jacinth]

Thankyou

[thick grove]

Is your data from the same provider as your Internet?

[twilit forum]

Nope

[thick grove]

Can you do a speed test on speedtest.net and tell me the results? Also does your Internet service provider have any issues right now?

[twilit forum]

12ms

It doesn't have any issues

[thick grove]

What's the download speed?

[twilit forum]

106

[distant kayak]

I think the candle-lit pillars on the third floor of the forbidden pavilion are very unfriendly to dwarves. Every time I want to point, I have to fly, and it wastes time. What if there are not so many wings? I want to know when I can change it. I really like dwarf masks, but I don't want to have to change them every time I run the forbidden pavilion

[past arrow]

If you don't like it, you can send #live-feedback about it!

[trim vapor]

Hello? I'm trying to log back into my account. After i deleted it, i wanted to return today but then realized it wasn't linked to anything because i always had problems with linking it in the past. Please help..

[past arrow]

!support - try to contact them in-game from any new moth account for account recovery. Have friends also contact support if you know them from social media platforms, provide old friend code or receipt of past Sky purchase, to make your recovery chances better! Good luck 🍀

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[autumn cloak]

Hi here, is anyone here using HyperOS to play Sky?

I have this quirky thing where, if you enable game space (HyperOS game mode), TGC logo upon game startup sequence were sped up. But not when it was disabled

I wonder if it just me or is it the bug from either the HyperOS Game mode or the Game

[past arrow]

It's because your game mode is conflicting with the game. It's recommended to turn off game boosters and game modes because they tend to cause issues. If you experience glitches and bugs, remember to try out without game mode as well

[autumn cloak]

I turned it off usually, I just wonder why that happened, haha

Well, I guess it's just Xiaomi being Xiao-meme as usual

[cold juniper]

My skykid do finger math

[zinc tundra]

is it just me or do any of you have to login to sky w/ steam account everytime you open sky on phone

[steep pine]

it's a security measure by steam, you can link a different sign-in method to avoid that.

[zinc tundra]

got it

[untold lake]

When I try to enter Sky it keep refreshing the light, like when you enter the next day, I can't move, is this happening only for me ?

[past arrow]

It happens rarely, but with others as well. Are you using VPN by chance or you might be playing from a country which restricts internet traffic like PH, Russia or Turkey?

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[untold lake]

No

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[untold lake]

I reported it

Support in game

[past arrow]

Support is great, but they are not the bug fixing department . Read the guide above carefully. #report-a-live-bug is a direct channel to devs, therefore if the game is unplayable, it's highly recommended there as well.

[untold lake]

Ok, thanks

[teal inlet]

Is beta ever going to open up?

[past arrow]

No one knows when, it depends whether devs need more bugreports or feedback. For the future I recommend #beta-discussion regarding beta questions

[heavy ravine]

Really? I’ve never had to deal with that. Is that a step 2 verification or something?

[zinc tundra]

think so yeah

[fossil totem]

Okay, so I am not sure if I should ask this here or in Seasons-Event chat but my friend and I have been arguing about this and doing math for like 5 minutes now. When does the Extra light Event start during seasons?

[maiden plaza]

My crystal ball tells me...
it don't know

[past arrow]

Hi! Not all seasons have double event so it's not guaranteed. Keep an eye on #news for announcements, especially patch notes links 🗞️

[dull terrace]

can you no longer receive the base emotes from admiring acter and chuckling scout?
i just did both and never received blow kiss or chuckle

[past arrow]

You still can. You didn't wait for the spirit cutscene to play fully or it was a temporary glitch.
Also if the question is not android compatibility tech related, ask in the more suitable and faster #questions-and-help

[ruby vortex]

Does anyone know how to get the headphones on android, not the rainbow but the ones you get when listening to something from outside of the game

[serene axle]

that's unfortunately an ios only feature

!beatsbyelder

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky (as long as you're not wearing another mask accessory). You can use them any time by putting on some tunes! 🎧 (iOS only, due to limitations in Android hardware)

[manic vine]

On android Samsung galaxy tab is anyone else having their map stone NOT show lost light? Had 134 wl, lost 4 or so, not on map, went to eden to see if they spawned there as it's the only place I haven't found all map stones, lost 10 more in the process. Down to 120, found some in different places just going thru like a wl run, Uninstaller and reinstall app, still no stars on map stone.

[past arrow]

Map shrine bugs have been existing since they were introduced to the game and they are unrelated to platform. You can #report-a-live-bug to devs showing the missing lights from the maps to them on screenshots.

Unfortunately they are quite inconsistent as well, apart from the false indicator in Isle of Dawn none of these bugs are permanent.

[muted stream]

Might be shard WL too

[urban laurel]

idk if this is bug on android, but after I clear data (luckily my Google account linked) my emotes history and wheel disappeared after I login oh and suddenly the forge a candle tutorial appeared out of nowhere too

[past arrow]

Clearing data for apps is not recommended. That stores important information about your game. Clear cache instead, if you need to do it for any reasons and clear data only if that's the final option.

[urban laurel]

I reason to clear data since I accidentally open support menu or in-game recording(?) which made my data increase gb or mb

[slate birch]

hellooo my game keeps crashing during orbit and I already restarted the game multiple times, anything else I can do to try and fix it before uninstalling and reinstall or am I cooked?

[past arrow]

What device are you using?

[serene badge]

Where can I find the spirit for the traveling spirit

[past arrow]

The first krill area of Wasteland, just behind where the krill wakes up.

Next time if your question is not android compatibility tech related, better ask in the faster and more suitable #questions-and-help

[serene badge]

Ok thanks

[slate birch]

I use a tablet, lenovo p11 I think?

[past arrow]

Try on different Sky graphics settings, but in general tablets (except top tier ones) are not the best devices for gaming, because usually they don't have such a powerful hardware like mobile devices do. I've read about it and it's been often criticised for its weak optimization and poor software support. Try to go through Eden with a mobile device.

[viral berry]

Is the update today? If so, what time will us android users get it?

[graceful ingot]

I can't log in with android device... Someone having the same problem?

[past arrow]

#news message says it's already out!

[past arrow]

Ask in the more suitable #questions-and-help with telling what happens exactly

[proper sequoia]

hi, i want to know if anyone else is having a problem with updating the game on android.
it update just fine on my nintendo, and i tried updating other apps on my phone and they update normally, just sky isn't, its a eternal loading that ends up with an error message, idk what to do anymore im gonna cry 🫠

[vagrant acorn]

May I suggest you check first how is your wifi or data working and available space at your device? Any of those can prevent the game from updating correctly.

[scenic prawn]

~~Wait, just realized that I'm experiencing the same issue too ~~

[vagrant acorn]

ohhh... I have not tried to download it yet.

[proper sequoia]

i checked everything 🥲

[vagrant acorn]

What model of device are you using? Have you checked if it may be Google Play's issues again? You can try clearing cache (not data, just cache) From Google Play, Google Play services, and Play Store, and Play Games ---- For example: Playstore's app info---then to storage---then "clear cache" option. And restart your device.

[proper sequoia]

im on samsung m23, also the other apps are updating normally

[vagrant acorn]

okay... have you tried restarting your phone?

[worthy heath]

is anyone else having issues logging in from phones?

[vagrant acorn]

what kind of issues? Have you already download and installed the Update? Have you checked your internet connectivity?

[worthy heath]

I downloaded the update, my connection is alright and cleared cache. It's like after clicking sign in on steam I'm stuck on a login loop

[vagrant acorn]

Did you try restarting your device? That and clearing Google Play's cache worked for another Android player.

Also keep in mind Sky requires a lot of internet connection.

[worthy heath]

I did it when I read it from another unrelated response 😭 I'll try reseting now tho

[worthy heath]

It worked on steam and other greedy connection stuff works js fine it's so weird

[vagrant acorn]

Good luck!

[edgy geode]

I have the same issue but instead of a login loop it immediately crashes after logging in with Steam. I restarted my phone and everything and it keeps happening

[vagrant acorn]

Are you logging in Android with your Steam account as log in method?

[modest narwhal]

I have the same issue

[edgy geode]

Yup and I didnt have issues with this before the patch

[vagrant acorn]

Servers have been struggling judging from some posts at QnH. So maybe is Sky's servers struggling...

[modest narwhal]

Pretty sure that we cannot do much with it other than report it, there is probably some issue with getting the Sky ID from the steam auth so the app crashes, hopefully gonna get resolved soon

[edgy geode]

Yea I logged in on my pc and theyre having server errors as well. But on my phone it just flat out crashes

[edgy geode]

Yea probably

[vagrant acorn]

Well, reporting the issue will help Devs learn what kind of issues are Androids experiencing. So I suggest you take a bit of time and do report this.

[edgy geode]

Will do. Ty

[proper sequoia]

i just did it, and it worked now tysm 😭😭😭😭

[modest narwhal]

I almost finished writing the bug report and it got resolved

[vagrant acorn]

Well the report may help Devs and other players as well. So is not bad if you sent it.

[edgy geode]

That's weird it's still not working for me. I'll definetely write that report still

[vagrant acorn]

Good luck

[lethal prism]

So is everyone having issues on Android? I couldn't escape the lag even after restarting several times..my connection is okay

[vagrant acorn]

Not sure if everyone but certainly a good number of players. I suggest you also fill a bug repport, so Devs are aware of this.

[languid sinew]

does anyone like, know how to switch the main google account to another one on android? i keep getting afraid it might delete my save if i try to disconnect it...

i have the same save conncted to the switch/nintendo account

i cant even open the game through the nintendo log in..

[steep pine]

I assumed you have tried changing sign-in methods at the start up screen and it fails.

[languid sinew]

my account on goggle doesnt use the same email as the one im using currently

and i did tried to unlink it to link the new one but it doesnt let me..

[steep pine]

Try this for changing google account sign in.

How to switch Google account on Android by Kai
#android-questions message

[languid sinew]

thats not it.. im trying to remove it from the game to then use another one as my save

[steep pine]

Google binds are permanent to prevent account ownership transfers / account sales.

You can add new binding methods but not remove a google bind.

[languid sinew]

dang it.. its just strange that this bug is just happening on my phone, i can sign in easily on another phone through the nintendo log in w/o any problem but it doesnt work on mine [both phones r android btw], i already did a bug report

[jolly hollow]

Hello, are there problems logging in? I get a connection error, from android.

[languid sinew]

is just the nintendo log in, it makes the game close on its own but is just happening on my phone, i tried the same thing on another and it works just fine..

[jolly hollow]

thank you very much for your help :3

[polar basalt]

Do we have a way to stop the crashes QnQ I only have my account linked through nintendo

[tepid moth]

I think just wait..

[jagged gazelle]

look at my report in the bug reports and see if it's the same

[polar basalt]

After seeing ur report indeed it's the same I also did my report but failed to notice the switch in the screen to vertical but yes it's the same 😭

[jagged gazelle]

i've had the switching to vertical for a while so i figured that would just happen again then BOOM crashes

[polar basalt]

Oh I also had the switching to vertical but it was only when I switched between apps so I didn't take like something important

[jagged gazelle]

mine would always go vertical when hitting the play button

[hybrid oxide]

I don't know why but my phones fps is still the same 20fps when it's set in the max 60

[jagged gazelle]

it don't like winter i guess lol

[next hound]

After the update, my phone has a problem with the volume up and down buttons (if I exit the game, I can set the volume normally), but when I enter the game, I can't turn the volume down or up.

[next hound]

What should I do

[urban laurel]

Happened to mine too. But not took me a few seconds that the volume of my phone show up

[viral brook]

It's a bug but you can adjust the overall volume before you log in or adjust the "Master" volume slider (in game setting)

[tight cypress]

Uhm

[nocturne river]

The game can no longer work on version Radmi Not 8T Is there any solution?

[past arrow]

Try to update your Android system. If that doesn't work, contact your phone manufacturer, if it's still supported with updates.

[pastel sluice]

I'm having the same problem- did you find a fix for it? Or do I have to manually adjust it each time?

[past arrow]

My Xiaomi 14 supports 120fps now thanks to the update and it's so smooth without quick heating! I've always had good android devices but this is the first one where I don't feel the "disconnectedness" in gameplay compared to iOS devices. It's like a black panther running amongst hanged silk clothes.

Since the game update everything is even smoother and more crisp. This is the first time I prefer playing on Android compared to my 60fps compatible iPhone.

[cedar wing]

Ok. Just reported live bug. I'm stuck in OOB. How do I get back to the map?

Here's my new hat. Do you like it?

[past arrow]

Go home and use the return shrine

[ionic mantle]

Anyone else having problem logging in ?? I tried it with both Nintendo and steam accounts but it still keeps crashing

[twilit forum]

I still can't get further than this screen and I'm so upset. I'm gonna miss the travelling spirit if this doesn't fix

[past arrow]

Please don't double post, that might seem as spamming

[marsh dune]

i also have this problem, i can't play sky on my tablet because of that

[opaque basin]

Does anyone having trouble logging into mobile Sky with steam account? It keeps crashing every time I try to login 🥹

[glass berry]

Hello , anyone having a visual issue??? I see a lot of items black, including capes

[cedar wing]

I had some raster superimposed on some objects while changing pov. I could duplicate it in the moment but didn't think much of it. Just a glitch i figured

[ionic mantle]

I complety uninstalled the app and then tried using a Google account and it worked.

[ionic mantle]

Yes. it also crashes on a Nintendo account, if you linked your account to a Google account, I suggest you try logging in with that.

[glass berry]

It's been like this with a few items, but now after the last update I see other kids completely black, including their capes

[tiny siren]

Guys, I need a suggestion. I can't log into my account. I'm getting kicked out of the game. It happened after the update. What should I do?

[queen bridge]

does anyone else have this issue

[languid sinew]

That's kind of an issue when u just can do that if u r able to log in on sky, if u cant log in through either nintendo or steam logins on phone or tablet/ipad its kinda impossible to connect to a google account as u need to connect to your save file afterall, Idk if u can do that on pc so that's kinda the suggestion and only way i guess...

[languid sinew]

If your log in method is either through nintendo or steam a lot of people r having issues with it.. For now is better to wait for them to fix this bug

[viral brook]

Try to adjust the graphic and FPS settings

[queen bridge]

via settings or somewhere else?

in game settings*

[viral brook]

In game settings

[tiny siren]

Actually no, I have a regular account set up on my Huawei account for a year now. This has never happened before, so I decided to post here

[ionic mantle]

What I mean is if you have already linked your account to Google,which in my case I had and instead of using Nintendo which I always used , I used Google this time and it didn't crash.

[steep pine]

D-pad support has been added for controller on Android in this update. Left opens the quest list, right opens chat log and zoom is with up/down.

[upper sail]

I'm proud of you for getting enough sneep snorp, @steep pine

[steep pine]

You look too highly of me skybot

[languid gorge]

Honestly I had the same problem logging in after I updated the game on my phone. I was upset.

[rancid cloud]

Chat I changed the quality and the whole game tweaked out and got seizure-
I tried to record it, but it was so bad that it broke my phone😨😭

[meager arch]

L /j

[rancid cloud]

OUT

[meager arch]

[rancid cloud]

Is anyone having that problem too?
I finally managed to record it before my phone and game crashed💀

[meager arch]

[rancid cloud]

Oh my god, can you get out of here PLEASE, you have been stalking me everywhere and i told you im extremely uncomfortable by you😭

[scenic prawn]

hey there, reminder that you can #contact-the-mods if someone is bothering you

[rancid cloud]

I did but nothing was done

[meager arch]

Please don’t bring drama in the server

[maiden plaza]

need some immediate action like ping mod?

? hm? I do it?

[rancid cloud]

It's not drama, it's a simple request. I asked you multiple times to stop bothering me, and you never listened

[meager arch]

[viral brook]

It appears that your device is not capable of the higher graphics

I believe you can try clearing cache or restarting your device and try again. Otherwise, for the time being, just stick with default resolution (1 lightning) and 30 fps as I think it looks good enough

Or 1 lighting + 60 fps might work (that's what I use, it's virtually similar to the previous 2 lightning mode before update)

[rancid cloud]

The thing is I had in the low resolution when I opened the game (no lightning) and when I put it on 1 lightning, it just lost it and this happened. After I restarted my phone, I went back on to record what happened, and it was on 1 lightning when I got back on. Then the same issue happened again after I put the game on higher resolution. After I recorded that I went back in and put it on highest resolution, then back on the lowest, and the game lost it again💀
My phone was capable to run on high resolution and 60 fps before the update, so I kinda doubt it's my phones fault (unless the resolution was changed to ultra 4k or anything /j)

[rancid cloud]

I also cleared the cache and tried again but same issue*

[viral brook]

Ohh that's a strange issue. My phone is also capable 60 fps max on higher resolution but I don't encounter this problem (thankfully)
So it might be the gpu on your device?
Definitely worth to report it so devs can address the different types of graphic processing units in some android devices

[rancid cloud]

Aight imma report it to devs

[viral brook]

Good luck! I think you probably don't change the graphics for the time being if you need to play the game just one lightning is gud

[meager arch]

Sorry to bump into this, but i think it’s a game bug and not the fps

[viral brook]

If it's a game bug it should happen to pretty much across devices, I just suggested it might be a problem related to some type of gpu

Like I mentioned it did not affect me at all and many others. Androids aren't the exact same unlike ios

[meager arch]

That is correct, I’m going to check my game incase, but overall i think you’re right

[viral brook]

Yes do please check. Oftentimes older and lower end phones don't have highly capable gpu

[meager arch]

I have to update first

[viral brook]

If you encounter any issues, do report the bug in #bug-reports-android

[mortal scaffold]

The game is running very poorly on my phone, before the update I used 60 fps with 2 bars of battery for the graphics and now it's running very badly

[spring lynx]

So you can fly down from your balcony, but you can not fly up to it? What's that all about? 😦

[maiden plaza]

maybe worth a #live-feedback ?
did thought of that but eh

[quiet lagoon]

Just checking it out. Sitting on the pillow 😭✋

Trying with chair soon

Yeah nope can't sit on the chair either 😔

[pastel vector]

I wanna ask, does anyone having the same issue when visiting a friend's nest?
I tried relogging but I couldn't see them except their chat in chat history

[thick vault]

I think it's your GPU most probably. If you have been using your phone for a long time, GPUs degrade over time. Try clearing cache and removing all the apps in the background when you play this. Plus, try doing the same thing while you're on charger. Low battery causes these problems too sometimes. And lastly, what phone are you using?

[rancid cloud]

I tried sending the message, but it keeps getting deleted 💀

[thick vault]

are your messages vanishing or what??

[rancid cloud]

LMAO IDK WHAT HAPPENED LOL

[meager arch]

Does it happen all the time?

[rancid cloud]

Imma just say the phone is still new, I did all the steps, but the bug is still happening if I change resolution to high or low

[thick vault]

try keeping it as formal as possible, the server is too strict, you might be using some words

[thick vault]

nope but yeah pretty common

[meager arch]

Ah i see

[rancid cloud]

Maybe the problem was cuz I mentioned what phone I use

[thick vault]

maybe delete the game and reinstall it? i am not sure what's wrong here but something is affecting your phone and if you can still change the setting, i would suggest keeping everything on default until you get any update from devs

[thick vault]

yes it's the name, just tested lol

[meager arch]

Don’t mean to bump in but i’m guessing it’s a new gen phone?

[steady gust]

Anyone else having a lot of lag issues after the update? I can only play with 15 fps on the energy saving graphics mode. It wasn't like this before qwq

[lavish surge]

Will we ever get the IOS headphones?🥺💖💖

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky (as long as you're not wearing another mask accessory). You can use them any time by putting on some tunes! 🎧 (iOS only, due to limitations in Android hardware)

[gloomy thorn]

https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/1362-patch-notes---november-21-2024---0-27-5-302936-android-huawei-ios-playstation-304181-steam-303477-switch/

[barren schooner]

Trying to bring my steam account to mobile so that I can then move it to my switch. However unfortunately it has crashed about 10 times trying to log into steam from the sky app. Anytime I try to swap over to the steam app to try and get the code, the app resets as well. So it seems the only current solution is to buy another phone, move my authenticator to it, and then scan my first phone with it. Are there any other solutions to this issue that people have found?

Welp now no solution is possible because of too many failed attempts.

Well "failed" meaning the sky app was broken, but you get my point.

[barren schooner]

https://www.reddit.com/r/SkyChildrenOfLight/comments/1ckg8t2/cannot_connect_mobile_to_steam_account/

Post from 7 months ago, wowzer

[dense lodge]

OMG SAME!!!! when i try to log on with steam it crashes

[timid dome]

Does anyone have the same issue as me I tried to login in the game but it kicked me out I deleted the game and install it again but it still crush

[barren schooner]

using a secondary mobile device doesn't work as no other functioning mobile device is supported by sky, including android on my PC.

[dense lodge]

i did with my steam account

[timid dome]

Mine is with my Nintendo account

[crystal zenith]

Just updated the game, is there a bug that makes online friends appear offline?

[vagrant acorn]

that has been a bug for a few months, yes

[crystal zenith]

I see. First time experiencing it. Thank you Moon.

[vagrant acorn]

Your welcome.

I have had times when friends constellation shows a friend offline...while they are right by my side.

[lethal prism]

Yup I haven't been able to play since yesterday because it hurts my eyes to play with that quality

[torn shell]

I became like this. It's pretty good looking.

[warm sequoia]

that is creepy

[tepid moth]

I found a trick to dodge this

For nintendo account

[timid dome]

How?

[tepid moth]

u use nintendo account right

[timid dome]

Yes

[ebon chasm]

Excuse me, did tgc reduce the limit of stuff in nest?

[past arrow]

I don't think so but there has been a bug if you visited a lobby, you could place and see more than normally. If you don't visit a lobby, you see a normal amount.

[neat crane]

Olá! Gostaria de conectar minha conta atual do Sky que está no sistema Android e passar para o Nintendo mas não consigo pois diz que já tenho uma conta logada por favor me ajudem

[rain pivot]

Hi guys, I was wondering if anyone else has this problem

Ever since the latest update I can't seem to see the new frend menu in constalation and the new loading screen when you set the nest as your spawn point. Do I unistall and install the app or wait for a bug report

[granite ember]

When was the last time there was an invitation to beta for android?

[steep pine]

July 25 2023, according to #beta-signup-info

[vagrant acorn]

Hello! Welcome to Skycord. Please keep in mind that the language use in this server is English. So the instructions will be in that language.
Copied from https://discord.com/channels/575762611111592007/859182836161314816
Beginning a new Sky game on Nintendo Switch will automatically link your Nintendo account, so please make sure to use your mobile device to link your current Sky account to a Nintendo account FIRST if you wish to continue with your current mobile account on Nintendo Switch. Once you link your account either on mobile or by starting a new game on Nintendo Switch there is no possible way to unlink it. Player Support cannot manually assist with linking or unlinking an account. Please use caution and make sure you’re linking the correct account, as this action is permanent.

[worthy heath]

Which login methods work the most reliably now that steam is still down

[vagrant acorn]

At this moment there seems to be issues with Game Center, so some players are not being able to log in. This might be located at Sky's servers /Sky's side of the servers.

[worthy heath]

Is the team aware of the android login issues? Like has any1 reported it yet?

[past arrow]

If the team has enough information about the error, and enough reports have been sent to them in #report-a-live-bug to hit the necessary report threshold, they disclose it in #known-issues . It's not listed there, so reporting it is recommended.

[vagrant acorn]

Possible workaround for Android crashing when starting the game after 27.5 update
This solution worked for Bird man ari, who was trying to log in Sky with an Android device using Nintendo as log in method:
It crashes as soon as I hit "Play" and it tries to log me in (device doesn't experience intense overheating from Sky).
“update on my crashing issue... I cleared the app storage for Sky in my device Settings and it fixed the issue! I'll leave what worked for me here in case anyone else needs the information
Go to Settings > Apps > Sky > Storage & Cache > Clear Storage (Make sure your account is linked to something before clearing app storage so you don't lose your progress!)”
Source: #questions-and-help message
Hope this helps to someone else having these issues.

[hollow moss]

Could not find an answer or post when I did a search--
for Android mobile, the new sound settings include a "Master," and this is preventing me from using my phone's volume buttons to control in-game volume, which is EXTREMELY inconvenient when I need to quickly adjust sound, like when someone is spam-honking, etc. Additionally, the game's max sound cannot go as loud as I am able to with my phone's volume settings--which is helpful during Eden. My other friend who plays on Android is also experiencing this--anyone know if this is already a known issue? Or do we need to update a mobile setting?

[solid citrus]

Still cannot login on my tablet... I have erased everything and reinstall, nothing, it crashes just by clicking the login. there is a way to login with third party but its against the game's terms... 😭

[modest totem]

My game just has the loading screen but doesn't even go into the login

[muted stream]

Ok so. Apparently the new in-game (master?) sound setting option messes with the volume control buttons of android devices. Pressing on them does not have any effect, unless I hold them, but that obviously changed the volume too quickly and with less control.

[hollow moss]

haha, I just messaged about this: #android-questions message
i haven't located any other feedback regarding this, so i'm guessing we just need to report in "live-feedback?"

[muted stream]

Oh haha I read your message too. I think that's more a #bug-reports-android

[hollow moss]

Are you just making a statement re: the master sound setting? Seems like we're experiencing the same thing? Unless I'm misreading

[muted stream]

Yeah we have the same issue but it feels like a bug, not feedback

[hollow moss]

ok, yeah. i agree. my friends on Switch and iPad do not have this issue.

[muted stream]

Yeah we should report the bug, good thing I have all my device info from a previous bug lol

[distant laurel]

the lights for the dailies aren't there on android, anyone else having that problem?

[wise dock]

Is anyone having an issue where you can't buy Moomins IAP purchasable items? It's completely missing from the shop when I haven't even bought it yet.

[woeful sparrow]

They were moved to the moomin area instead
#quick-dev-updates message

[wise dock]

THANK YOU

[muted stream]

Maybe I misunderstood you? What did you mean

[hollow moss]

i don't think you misunderstood? i'll report the issue in "bug-reports-android." good luck to you too!

[muted stream]

Oh okay, the facepalm emoji confused me, good luck to u as well!

[hollow moss]

oh, haha--i was facepalming b/c of "good thing i have all my device info from a previous bug." 🤦‍♀️ bc ofc we have this data ready to go b/c sky bugs are just a regular occurence 😭😭😭 😅

[amber fossil]

about this, i dont have clear storage but have cache and data, i tried cache and still crashed, but i am weary to clear data

my account is connected to nintendo tho, is it safe to do so?

[past arrow]

Yes it is safe, if your account is synced and that sync login works.
App data = storage

[amber fossil]

IT WORKKKKKEDDDDD AAAAAAAAAAAAA

[vagrant acorn]

Thanks TIb!

[amber fossil]

oh i am realising nope, it crashes again if you close the app

do may need to stay clearing storage every tike i wanna log in, in case ppl get this again

[vagrant acorn]

oofff.... I suggest you report all of this so Devs are aware of this issue at #bug-reports-android or #report-a-live-bug

[amber fossil]

oh yea now it just, crashes, even w it cleared, ill report this

how do i make the report look like that?

[vagrant acorn]

You try to describe the steps you took and what happened as best as you can. If you happen to have pics or videos you can add them as well.
I suggest that you look first for all the information of the device you need, and even is a good idea if you have a draft of what you want to describe, so you dont forget what you need.

[wispy tangle]

I'm having issues too, very frustrating. It happened to me AFTER the update. I paid for the season ticket so the time I'm not able to get on I'm losing my chance for Seasonal candles with the daily quest. Does anyone know what's going on? I see a lot of iPhone and android issues

[jagged gazelle]

@polar basalt it still doing it for you? I still can't get in

[polar basalt]

Yes, I still can't get in. But I noticed I got some notifications and yesterday I didn't get any. But nop no sky for me today 🫠

[jagged gazelle]

so sad

[polar basalt]

I KNOW! I want the fluffy cape of the traveling spirit I just hope it gets fixed on time

[jagged gazelle]

i got it before the bug happened

[polar basalt]

Lucky u!

[jagged gazelle]

hope it gets fixed

[dire spruce]

I Can't find last year's Earring

[gilded thicket]

Why does sky require so much storage space to update?

It says it needs only 2 GB of space to update, yet, my phone currently has 8 GB free space. I remember last update it took 4 gb of free space to update.

[past arrow]

It's a very strict google install policy. Google needs multiple times more space than the app size. But if you have 8gb, try restarting the phone and try again

[stray mortar]

i used to play with max graphics and max fps, back then furnitures for me was all black but i didn't care much since i dont really like to buy furniture, but now the outfit is all black for me too(even for other players i see), idk if this is a bug in the update or just my device not being able to meet the specs the game needs

[buoyant dagger]

Please report it as bug #report-a-live-bug

[hexed tartan]

Currently in eden but can't give wing light to them. Tried restarting the game twice but it doesn't work. Any idea?

[steep pine]

Looks like you went in eden before the weekly reset which happens in 20 minutes. You can wait until then to relogin and they should work.

[hexed tartan]

ahhh i thought reset was yesterday 💀 thanks

[heady pecan]

Same 😆

[agile umbra]

Hi guys

Does anyone have any problems with notification? Like when someone lights i don't get any notification on my phone

[surreal ridge]

My game won't open on Android when I try to clock the play button

[balmy lotus]

Hey everyone, I'm blue and I lost my Sky account yesterday.
I bought a new Tab Samsung like my mobile and I uploaded everything from the mobile to the tablet, but Sky didn't follow up and I don't find it in my mobile anymore 😭

I still have one of my code that I sent to a friend

[halcyon crater]

After the last update it kicks me out when I try to log into the game from my phone I can't access the game from my mobile device anymore.

[woeful sparrow]

Have you tried clearing the game data/storage? Make sure your account is linked to something first. 🍀

[halcyon crater]

Hey I did everything I can do I cleared the game's storage and connected all the links. I even delete it and reinstalled it cause maybe there was a problem with the last update but it still doesn't work

[woeful sparrow]

I recommend submitting a bug report then

Also i know it's a lot, but i would try all of these steps all well just too see. 🍀
#known-issues message

[lament adder]

do they now force you to collect your candles?

because i usually like to collect at end of cr but now i can't even do anything unless i collect it.

[cobalt plank]

Did you have your account linked to any log in methods for example Google?

[balmy lotus]

No but someone gave me a idea.
I bought a jeans iap and I already sent a message to tgc

[cobalt plank]

Oh alright! Good luck 🍀

[balmy lotus]

Thank you for your message 🫂

[lost wing]

I'm scared, I haven't been able to login to my account the last 2 days and I decided I should delete and reinstall, this is what I see.
I can't lose this account but I also can't afford a new phone :(

Is this happening to anyone else?? Please tell me so

[past arrow]

Double post, already being replied to in #questions-and-help ^

[fresh forum]

Anyone is having troubles with chatting wit your friends? I can't even use the table 7n7 help please

[tacit solar]

I do!!

I came here to check if i was the only one having troubles with chat and interaction in general

[strong sphinx]

is anyone having a weird visual glitch where the last few frames of gameplay will repeat on the screen over and over? it seems possibly sizure inducing so i was just a little concerned! im also going to post in bug reports, but i was wondering if its an issue on android or if its just my phone

Edit: report has been submitted, but still curious if anyone else was experiencing this. Sorry for the text wall!!

[merry snow]

Someone reported this in my server, and I encouraged them to report it here

[thick vault]

I was burning the wax tree in the sanctuary island and my game crashed at the last moment, I couldn't even collect the wax

why is it doing that? been happening at random times

[merry snow]

It seems to be server issues of some kind of I had to guess. Chat not sending, wax not collecting. Plus, every time I try to log in on Android I get server issues or it crashes. It's unfortunate but not the first time for Android, I'm sure they'll fix it soon ^^;

[mortal cipher]

Omg same

[thick vault]

I hope they fix it soon

[blazing spade]

hi😊 can you help me? after the last update I can't open the game app anymore 😭😭😭 I wrote to support but I doubt I'll get a response 😔

[thick vault]

you should explain the issue a little bit more, if anyone knows how to solve it, they'll respond

[steady pagoda]

Whoever experiencing those issues, you are not the only one, please report them in Bug Reports.

1. Nest loading slowly
2. Volume bottom doesn’t work properly on sky
3. Lagging
4. Phone is heating fast (even on average quality settings)

[warm adder]

Does anyone have an issue of the game not loading? it keeps saying error

[steady pagoda]

Global issue

[strong lance]

I purchase pants from skywebstore, but it does not appear on switch. So i close the game on switch and the phone one cannot open. It forced close.

Pants appear after i open the game on switch again. But phone still cannot open.

Reinstall?

[frank latch]

Yea my game also forced close before my screen glitched

[nimble solstice]

Me too! I couldn't finish the new mission from Moonmin season bc my game crashed and I was kicked off 😕

[tired loom]

I hope Android users get a fix soon. I haven't been able to see my friend in days because of the closing app issue
I miss them dearly

[steady pagoda]

Try to clean cache

[tired loom]

I shall ask them that

So it stopped them from crashing. They can join but now there's another problem. They literally can't interact with anything. Their UI is messed up

[steady pagoda]

Tell them to restart the device

[near harness]

Hello! My friend said that the season of passage's guide wont appear for her even after she turned it into night time on isle of dawn,why is that happening and is there any tips to fix it?

[wind dune]

Haiii :3
For some odd reason thus wing light is not wing lighting while my friend was able to get it but I can't
Has anyone experienced this aswell?

[pastel sluice]

Is sky up and running now? Or still issues?

[surreal ridge]

My game won't work 😭

[wispy flower]

Anyone else's sky just won't open? Like the app will open fine but when I click the play button it does this then auto closes the app.

[wispy fable]

100% yes it's been 4 days for me now since it opened, loosing out on candles and event currencies 😭😭😭

Submitted a bug report as well

[wispy flower]

At least I know I'm not alone on this lol

[random sphinx]

apolocandles for android players when?

[wispy fable]

Frrrr

Donno when it will get fixed😢

[wispy flower]

I play on multiple platforms so it isn't much of an issue for me at home. But I'm working closers tonight ;-; I ain't gonna have any time to play, I was planning on doing it on my lunch break

Guess not lol

[past arrow]

Make sure you have auto rotate on in your device and you disabled all game boosters (if available)

[wispy flower]

Home boosters?

[past arrow]

Game 🎮 boosters
They are often available in certain android systems which might conflict with Sky

[wispy flower]

I don't think I have any. Do you have to download them intentionally or are they already on there?

[past arrow]

They are already in the settings of your droid

(if available)

[wispy flower]

I'll try to see if that fixes things on my lunch break

[crude cloak]

My game crashes whenever I open it

I tried uninstalling and reinstaling and it worked once, but then it crashed again whenever I opened it

Does anyone have know a posible solution?

[dense lodge]

not the solution but the same problem when i tried to loggin with steam ever since the update

havent been able to play bc of it 😔

[crude cloak]

On PC I have no issue, only on mobile it crashes

[grand mauve]

I'm having the same issue

[jaunty kindle]

Is this normal? This has been happening for a while now

[serene axle]

looks normal to me, it takes 60 of those gifts to forge a heart so collecting a single gift can look like it doesn't fill at all

[jaunty kindle]

Ooooh tysm

[spare mantle]

Is anyone else unable to login to sky on their android? It'll open but as soon as I press play it crashes

[buoyant dagger]

Lots of players recently have that, but it's not a known issue yet. Please report it as bug

For some, it helped changing the login method or deleting all app data (only if you have a login method linked)

[spare mantle]

Ok! I was planning on making a bug report either way 👍

[tired loom]

Update to this, it didn't work
And my other friend is having server connections issues T vT

[fast hearth]

I have the same exact problem

it also shows this screen right before it crashes

[spare mantle]

Yeppp

[midnight gulch]

Is any of you crashing after going through Moomin, the other platform? I went glitched and then crashed, winning lolz.

[vagrant acorn]

If you could explain a bit more what is happening maybe any of us can help you or give you an idea, if possible, of what to do.

[analog oxide]

Yes, the only solution I've found so far is to completely clear the app storage for Sky in the device's settings. Unfortunately that only seems to be a temporary solution. It worked and let me play the game, but the day after I tried this it crashed on me again. I highly suggest sending in a bug report about it so the devs can look into it more

Keep in mind that you should only clear your app storage if you have your Sky account linked to something, otherwise you may temporarily or permanently lose access to your progress, especially if you don't have your Sky ID or a way to recover it.

[balmy silo]

I can't seem to adjust my volume in the game. I don't even see the volume bar pop up. Pressing my volume buttons while in the game just does absolutely nothing. If I pull down the top menu on my phone however (I don't remember what it's called) while the menu is down, I can adjust the volume and see the slider appear, and I can start to hear the game. But once the menu is back up, the situation happens again. Whatever volume I set while the menu is down is what stays once I put the menu up, and the volume is stuck at its setting until I pull down the menu again. I wanted to post this issue in "bug-reports-android" but I can't message there for some reason?

[past arrow]

Try to adjust with the in-game audio settings, there's the master volume slider

[fast hearth]

I play on a pixel 6a, I've tried the suggestions from the known issues channel and nothing is working. does anyone know if it just isn't compatible with my phone anymore? or is there anyone else with the same phone as me who can still play it

[balmy silo]

Okay so I tried using my wired headphones and wireless earbuds to listen to the game, and the sound is heard at some sort of volume, not one I can adjust. With the master volume slider I can adjust the volume from there to lower it if I want to. That works ig. However, when I play sky without any headphones there is no way of turning up the volume because the volume of my phone can't be adjusted, and it is stuck on zero volume, making the master volume slider useless and I can't hear anything.

[balmy silo]

I've seen this text happen with my phone once and I was devastated 😭. But I think I restarted my phone and waited a few days and suddenly the message wasn't there and I can play again.

[fast hearth]

I restarted multiple times, and I can't even see it anymore when I search it in the app store

[balmy silo]

Oh. I'm not sure then. I think the message for me was a sort of bug or something because it went away, but I think the message is REAL for you. I think the game just might not be capatible anymore on your phone. But I'm not sure.

[fast hearth]

well then, congratulations tgc for loosing another customer 🫡

[fast hearth]

Guys why every time I try to open the game it crashes

I have to delete the data every time

[vagrant acorn]

Please report the issue at #bug-reports-android or #report-a-live-bug

[balmy silo]

I can't send a message there

[vagrant acorn]

you need to: first check you have DMS open, So skybot can reach to youn and then react to the flame

[past arrow]

!thatskybug then

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[little sandal]

Game having issues?

[analog oxide]

@scenic vector We've removed your message. Do not suggest using third-party tools or services to install Sky files. This is against the game's Terms of Service and discussion of such will not be permitted here.

[analog oxide]

Hi there! Have you checked this channel's pins? Ktjn, one of the Sky devs, posted some troubleshooting methods you can try if you haven't already
#android-questions message

[pseudo berry]

I have a Pixel 6a too but it works good at my Phone

[past arrow]

The 6a should support Sky for quite a bit of more time

[wooden fable]

When will the server issue be fixed🥲

[viral brook]

It's already a known issue, so they're working on it (sounds like a difficult issue to be solved so pls be patient)

[light bramble]

Is anyone else not receiving the 15 music notes? I went online to collect them but they aren't there, I got four music notes from the event wax but that's it. Does the event just stop giving 15 scattered music notes after the first?? — it's already reset, plus just making sure cause it might not be a bug ( I got yesterdays music notes, so I had 19; I collected the event wax so I now have 23, that's all the music wax/notes I got and found. The theme is still joy too!

I already restarted my sky. If someone knows smt about it or if it was already reported please lmk!!

— just posted this here since some times other devices get fixed b4 android devices

[vocal needle]

yo why can't do the seasonal side quest of the girl it's crashing

[viral brook]

You only get 15 extra music notes in aviary area once. After that you'll just get 4 of the tickets from interacting with the event. These 15 physical tickets are meant to be a scavenger hunt activity that players can do in their own pace throughout the event duration. It's all explained in the patch notes too

[light bramble]

After that one scavenger hunt activity, it won't show any other day after? — just a clarification!

[viral brook]

Yup only just 15 once throughout the whole event. You'll only get 4 tickets every day from now on