android-questions

[surreal mauve]

thsnk

[somber mulch]

Is there anyone?

[past arrow]

Sure, you can ask android compatibility/tech related questions in this channel and a fellow player when available will try to help! If you have other gameplay questions you can ask on the faster #questions-and-help as well

[somber mulch]

Does sky need a Google store to qualify for the test suit?

[past arrow]

Yes, but download from there is not enough. You need to wait for an official beta invite for test suit. Read more about it on #beta-faq

[somber mulch]

How long will it take to be eligible? What if I can't register a Google account here?

[past arrow]

If you play on generic (not Huawei) android device, you must have Google play store, otherwise no beta for you.
Invitations are not scheduled, they are random.

[somber mulch]

Okay, thank you.

[woeful lagoon]

Hello, I don't know if I can ask it here but I think yes. Can sky run on Moto g73 5g cell phones? Its bc a friend of mine is having troubles to play it in his phone, so I'd like to know if this is a problem that he can solve
(Sorry if bad english)

[past arrow]

Hello. Motorola G series line is incompatible with Sky because they have incomplete essential Vulkan drivers (this is how they come out of factory and only Motorola could fix it).

If you want to get informed in a more technical level, here are some information compiled about it:

All about Motorola G series Vulkan issue - part1:
#android-questions message
All about the Motorola G series Vulkan driver issue - part2:
#android-questions message
All about Motorola G series Vulkan support issue - part3:
#android-questions message
The links above contain outside links and references as well, for further reading.

[woeful lagoon]

Thanksss have good day

[lavish nebula]

Are the activities for today broken in the tournament? (nvm just had to restart the game)

[magic halo]

Anyone else unable to login the game?

[restive quartz]

What cosmetics(excluding mask and hair), emotes, stances ,spells make you smaller?

[blissful dawn]

hello everyone. so I've been having trouble logging into my Sky account, especially at night. and I don't know why that happens. I was able to play it just now in the morning, but now when I try to log in again, it won't work. I've restarted the phone, reinstalled the game and so on. but nothing works🥹

[jolly tree]

I was wondering where did all the people live having problems log in during nights , because some of my Taiwanese friends doesn't seem to have problem with log in at all

Sorry if it was too personal, i was just curious-- because only a few people got involved in this problem including me (some of them said it's okay to use VPN or either switch your WiFi to data ) but i don't know if it's safe to use vpn to log in sky 😔

[past arrow]

V.P.N. is not recommended because the game won't work normally and issue free with it. Even Skybot gets often triggered by this word.

[past arrow]

Restart router, try on a different connection, nag your internet service provider

[jolly tree]

I see, alright then i might have just take a day off . Too sad it have been happening serveral time and sometimes those tricks doesn't seem to work all the time

[blissful dawn]

it's strange how it only acts up at night. sometimes I wonder if it's because I haven't opened the game for a long time

[radiant scroll]

I don't know what should I do

If cheng to days i don't have problem

Just not forever

[thick grove]

!support can help you

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[serene axle]

sorry for the ping but you should probably delete this image, it has your sky id and no one besides support should see that

[radiant scroll]

Okay sorry

[serene axle]

no worries, just better safe than sorry

[radiant scroll]

I forget it thanks for your kindness

[fast hearth]

Has anyone figured out why so many people appear as offline when they are not actually offline? Is it a device issue? I have been having the issue of not appearing online to certain friends for years, regardless of being on wifi or using data.

[vagrant acorn]

Is a bug that affects all platforms.

[inland fable]

Something happened to the memories, I used it to move faster and got a Hack warning letter

[steep pine]

Coz the memory itself used hacks, you indirectly used the hack from opening it and tapping the camera icon.

[inland fable]

Ah

[thick grove]

Did the person in the memory just tp to one place or to more?

[buoyant dagger]

It could be the internet in your area, I had that too sole years ago where always at a certain time at night too many people in the area where I lived with same isp would be home and using the network at the same time and it just couldn't handle the load

[primal crypt]

Hi
I have difficulties to log in to my account
Can someone help

[thick grove]

Can you elaborate?

[primal crypt]

I deleted sky one year ago and i installed it again but when i tap on log in with google ikon ,it wont show my account

[thick grove]

Do you have the play games app?

[primal crypt]

Nope

[thick grove]

How to switch Google account on Android by Kai
#android-questions message

[thorn mantle]

Has anyone else had the game crash when they try and take an in game photo?

[stark trail]

Can this channel also be for log in issue in Nintendo while using mobile or something?

why does my sky mobile not link with my nintendo acc even though its a new acc i made?

[west wolf]

This usually happens on older phones, typically the phone struggles with ram or directing storage, crashing will occur in other apps too, such as your photo gallery not loading on discord or other apps or even the gallery app itself crashes

[west wolf]

If you opened sky on switch before linking, it'll link a default moth account to it

[thorn mantle]

Huh, maybe I need to clear my cache. I don't feel like my phone is that old? Maybe it is. It's a Samsung Galaxy A71 5G

[west wolf]

If it's not affecting other apps then yes, clear cache and run your device care app

If it doesn't fix it, maybe try reinstalling sky

Also turning your phone off and on helps if you don't do that regularly

[thorn mantle]

I'll give it a shot! Thanks

[stark trail]

The new Nintendo account i made is not connected to the switch yet

[west wolf]

Is your main account connected to fb because that'll be the issue if so

[sacred agate]

Can someone tell me why grandma's balls keep going up? None of them stayed on the floor, NONE

I updated the game, but there is NOTHING different, grandma is still bugged

[viral brook]

It's a partial fix, so not 100% fixed

[sacred agate]

I know, but I thought some balls would stay on the ground, but they all floated up

[viral brook]

Perhaps try next events some may stay if you're lucky

[warped lake]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1712561400:t> 》<t:1712568600:t> 》<t:1712575800:t> 》<t:1712583000:t> 》<t:1712590200:t> 》<t:1712597400:t> 》<t:1712604600:t> 》<t:1712611800:t> 》<t:1712619000:t> 》<t:1712626200:t> 》<t:1712633400:t> 》<t:1712640600:t>

❗ A partial fix has been implemented to remedy an ongoing bug with this event. Please note that some of Grandma's meals may still ascend to the skies until a future update. See #news message

[stark trail]

Wait really? So i cant do anything? Since my main acc is connected to fb

[west wolf]

Facebook is extremely buggy, so it's recommended to link it to Google/game centre before connecting it to console accounts

[serene axle]

maybe this guide can help, successfully unlinked error by elysian #pc-questions message
it should work for switch too, since the issue is with facebook

[stark trail]

Oh ok ok thank you so much guys

[dire root]

Some in an FB group said it was fine but not for me. Maybe merge with non updaters? I did update and this was taken at today's first after reset. Can't burn them as easy as the red floating things at red shards... 😑

[sacred agate]

the same thing happened to me, then I updated it, I went to grandma, all the balls floated and I couldn't burn them

[vale mural]

Hello everyone. I wanted to ask, what are they banning for now? I know that for Cheats and for obscene words.
But there was a rumor that now they ban even for watching the memories of a person with cheats (for example, memories in which they move very quickly around the location and you end up moving along their route while watching the memories.)
Do they ban for viewing such memories? You yourself do not actually use cheats.

[scarlet iron]

Accidentally interacting with it won't get you banned, but repeatedly abusing it can put you at risk

[vale mural]

it's kind of unfair because you don't actually use cheats. it's very strange that instead of fixing errors in the game itself, the developers are now banning for this.🫠🫠

[scarlet iron]

How is it unfair? You don't get banned if you accidentally use it, repeatedly using it to get an advantage is a different thing
Also they just released a hotfix

[vale mural]

yes, a fix that didn't fix much...

Ok, i understood, thanks

[fast hearth]

It's unfair because you're not the person cheating. TGC are the ones allowing those memories to stay up. Also TGC's new ban/mute policies are getting seriously out of hand.

[past arrow]

Unfair is pretty subjective. Terms of Service covers exploiting , which is using the advantage of bugs with game currency. This is worded that way because in constant game development bugs can always happen, TGC is investigating the issue as we speak. I never used them, they were always exploit sus to me.

[thick grove]

You abuse a shared memory that was clearly hacked. I think that counts as abusing hacks. Even if it's indirectly. Not unfair.

[urban laurel]

Did that method supposed to remove it yet?

[velvet forge]

Guys .. I was wanted to play on orginal sky cotl , but when I tried to login with my goggle, I waited a bit and then nothing happened... what's the problem?

[loud echo]

Hello everyone. I wrote this question in another channel, but maybe here someone can give a hint. So the problem is in game crashes on teclast tablet. I've been told that this tablet is awful, but still maybe there's a way to play, even with the worst graphics, settings and so on?

[past arrow]

Usually the reason is not graphics settings but the manufacturer (Teclast) put incomplete drivers in device. You can try to contact the manufacturer though for software updates and click the 🔥 on channel bottom of #report-a-live-bug to start a bug report, Skybot app will contact you for details

[loud echo]

Hm, then I'll tell them to check the integrity of the OC and if there any available updates. Maybe something there will help. Anyways, thank you

[inland fable]

Guys i just found out the hack software where i have to report it, it seems they paid for it unlike the free hacks

[past arrow]

!support - contact support in-game, select you have other issue, and dm the link to them (Stellify is pretty busy now)

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[static badge]

strange question for you phone users. does the game work better on android or I phone. I really like this game and my phone is up.

fyi i'm currently using Iphone, just looking for that good performance.

[thick grove]

Works better on iPhone since sky was originally made for it. Android has the ported version

[past arrow]

Also iOS is a better platform because it does not suffer from the disadvantages of Android fragmentation. (In a lot of other aspects android has an advantage, of course)

[woeful cairn]

Are any of you also having trouble logging into the game and unable to connect?

[past arrow]

I just played fine
When this happens it's usually just your connection. It exists but it's not very strong and Sky is sensitive to that.

Restart the router, try on a different connection and if that doesn't help you, you need to call your internet service provider

[woeful cairn]

Have tried several times to log in and still unable to connect

[past arrow]

Read the tips above and try to troubleshoot based on them. Good luck!

[woeful cairn]

I was normal when playing but suddenly couldn't log back in even though my signal was fine

[dreamy aspen]

i don't wanna ask chat gpt about this. pls help

[maiden plaza]

what phone is this why it doesn't have vulkan support?

[steep pine]

you need a phone that has proper vulkan support, it's not something you can download off the play store. what phone doesn't have vulkan???

[dreamy aspen]

yeahh idk too. just asking for a friend

[steep pine]

is your friend trying to run sky on bluestacks?

[upper sail]

Using emulators is against the Sky TOS, @steep pine. Please don’t use or discuss emulators here.

[past arrow]

oh hi Xander!

[dreamy aspen]

uses real android phone...

[thick grove]

low budget ones

[past arrow]

Every android phone is "real" the topic was about complete Vulkan drivers

[thick grove]

Ash talked about E.m.u.l.a. t.o.r

[past arrow]

Ikr, but the op wasn't and Ash mentioned Vulkan support as well ❤️‍🩹

[elfin dust]

hi hii, asking for a friend here..
my friend uses android and each time she accept a friendship node upgrade from other, her game force closes
anyone have the same issue?

[past arrow]

She needs to contact support in game to report this device specific unique issue or she can report it as a bug here on discord as well in the #report-a-live-bug channel

[elfin dust]

okayy! will tell her to report it in
Thankyou!

[finite dagger]

hello everyone!

Does anybody have the same problem as me, where you can't scroll to the sign-in button when trying to link their Steam account? I managed to log in when it asked me to but when I wanted to accept it won't let me scroll passed it. Does anyone have a solution for this?

[oak spindle]

For me, (i have a game room), i just turn off the orientation lock on my phone

[finite dagger]

IT WORK! THANK YOUUU 😭 😭 You're my savior

[fervent nebula]

Hi everyone, does anyone know if it's possible to get into another player's sky account?

It's just that someone hacked into my friend's account and sky banned him for "cheating", when he hadn't even played that day. (He told me that)

[rocky lava]

Guys I have a device narzo50i Android 11 version. I can't download sky in that device as it shows "your device isn't compatible with this version". How to fix it? Please help me out.

[past arrow]

The only fix is to have another compatible device. You can check the minimum requirements pinned in this channel

[past arrow]

It's possible to hack someone's account which happens mostly from low security and wrong personal decisions.

Bans don't happen the same day the player breaks the rules. From what we have seen it happens the upcoming days. Sky just had a ban wave sanctioning players who used exploits

[vagrant acorn]

The Realme narzo50i device has a GPU IMG8322, if it can't handle Vulkan there won't be a way for you to "fix" it.
From GSM Arena: https://www.gsmarena.com/realme_narzo_50i-11123.php

I couldn't find it on Vulkan Hardware Database (a community site that lists Vulkan compatibility for different GPUs) https://vulkan.gpuinfo.org/, for example.

[rocky lava]

So..is there any alternate version to download the game Oran app which allows it to?

TT

[fervent nebula]

He told me that some days, when he entered to his account, he had objects he didn't had before and didn't know why. He writed something in gmail talking about it and no one answered, he said he would like to get his account back, even if they take all of his clothes, capes and objects...

[past arrow]

!support - he can try to contact support through the link below.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fervent nebula]

Okay, tysm

[fast hearth]

Can someone help me?

I linked my PlayStation account to my mobile and now I'm trying to link my switch to my mobile but whenever I sign in with the link option the game provides, it tells me that my login information is incorrect, however when I log in on a actual browser with the exact same information it signs me in without any issue.

[past arrow]

Did you try to sign in with the regular mobile account and link switch from there? It's not clear what do you mean by "sign in with the link option", since it seems you already ha e 2 links: mobile and ps

[fast hearth]

Okay so I was told that in order to link my PlayStation account to my new switch I needed to use the mobile version of the game to link them both.

When I try to sign into my Nintendo account on my mobile version, the information is incorrect. However when I use a regular browser to sign into my Nintendo account using the exact same information, it logs me in just fine.

[past arrow]

If you use autocomplete try to input the information manually. Also you can login to mobile sync. What is your mobile sync method?

[fast hearth]

I have been putting the information in manually the entire time

I'm not entirely sure what mobile sync is

[past arrow]

There seems to be a user error there. Write down step by step everything how did you try to link switch to mobile

Mobile sync is important: that's from where you sync your account to Sky servers. You can log into switch account on mobile, but you just said you couldn't. Are you having a relatively new account on switch?

Did you click on "sign in methods" before pressing play button at game launch?

[fast hearth]

Step one, open the app and get into my account

Step 2, access my account and hit account link

Step 3, hit Nintendo link

[past arrow]

Please delete this, this contains your personal information

[past arrow]

How do you get into your account? This is a very important detail

[fast hearth]

I just hit the app

After I logged in with my PlayStation account it automatically signs me in every time I open my mobile app

[fast hearth]

My switch was given to me on Wednesday

[past arrow]

Are you sure you used the same small and big letters as your browser? It might worth a try to copy the browser password and email (which works) and then send it to yourself on email, so you can try to copy paste it when you want to link your switch.

Alternatively you can try to link Gmail, log in with Gmail and chech whether that can work for whatever weird reason.

[fast hearth]

I have done the exact same login on my browser as I am on the prompt

I tried to link Gmail and gave me a prompt saying that Nintendo does not align with Google so it is unable to connect

[past arrow]

Not in Nintendo, here seems to be the confusion. You need a Nintendo account. The Nintendo account email can be the same address as the email address but it has a fully separate password

[fast hearth]

But I use the same password whenever I sign into my switch?

[past arrow]

You need to use not your Gmail password here, but the password of Nintendo (the email address can be the same, the passwords can be different on Gmail vs Nintendo website)

Where did you download Sky from?

[fast hearth]

The exact same password I use to access the Nintendo eShop whenever it gives me the prompt to re-enter my password is the same one I used to try and sign in to the mobile app

The Google app store and the Nintendo eShop

[past arrow]

In order to sort out possible mobile keyboard issuesc try this:

• copy from PC the password and email
• send it to yourself in an email message you can open on phone
• copy the credentials on phone from that message
• try to link switch with pasting those credentials

Don't type on phone, just copy paste

Be careful not to copy paste any unnecessary space characters!

[fast hearth]

I will try this method and get back to you in a minute

[vague sun]

HI

[fast hearth]

Just did exactly what you suggested and I'm still having issues

[vagrant acorn]

Hello, welcome to Skycord. Not sure if you have an Android -related question...

[past arrow]

What does the message say exactly? Incorrect email/password?

[fast hearth]

Yes

Do I need to activate sky on the switch?

Whenever I do it says that it can't be undone

Can I not sign into my Nintendo account on my PlayStation?

[past arrow]

You should have told earlier, haha You need to activate the link and it's correct switch is very hard (and sometimes impossible) to unlink.

[fast hearth]

That's not what this says though

[past arrow]

When do you see this message, when you sign in on switch?

[fast hearth]

Yes

[sick saffron]

Can please someone tell if this rumour is true or not , I heard tgc banning people who use shared memory for candle run ?

[past arrow]

We seem to have found a connection because it means exploiting

It's recommended to refrain from using them for candle runs

[sick saffron]

Ah okie thanks

[fast hearth]

So am I just out of luck here with my circumstance?

[buoyant dagger]

Don't click that yet, please!
Fellow switch player, I just read your conversation so far.
So, on your phone, you have the browser and the sky game. And in browser you can login to your nintendo acc on nintendo website with email and password. And in Sky game it does not let you login with the same email and password?

[fast hearth]

Absolutely I even tried using my Nintendo switch username

[past arrow]

Kat fellow player and switch expert here!

[buoyant dagger]

Aight, I'm trying to check on my old phone

[fast hearth]

My account was first made on PS4 then I linked it to my mobile account now I'm trying to link my Nintendo to the account on my mobile version

[buoyant dagger]

I linked it the other way around (login with switch, then link psn) so I'm not sure if I will be able to help

[buoyant dagger]

So, you logged in on the phone with your psn acc?

[fast hearth]

No it's okay, I just wish there was a way that I could get everything that I have on my current account onto my new account if I need to make one for my switch.

[past arrow]

Note: it's not linked to your mobile account. You just signed in with ps on mobile.

Try this:

• link google
• sign in with google
• try to link switch from there

[fast hearth]

Yes

[past arrow]

If it doesn't help, contact support in-game

[buoyant dagger]

And you did not make a Sky account for that nintendo account yet? (Like, starting the game on switch and atarting an account there)

[fast hearth]

Nope

[fast hearth]

I just tried this method and it said that it is already connected to another Sky account

[fast hearth]

I did this in the ticket immediately got an error when I tried to input the ticket number that it gave me

[buoyant dagger]

Do you have a sky account with google already?

[fast hearth]

It might be connected since I got my mobile app using the Google Play store and because everything on my Google Play is attached to my account that might be what it's saying

[buoyant dagger]

Can you show a screenshot what it's saying please?

[past arrow]

Then you logged in with google play, not ps?

If it says it's already linked it should mean you logged in exactly with that link method you're trying to link with

[fast hearth]

Yes I logged in with my Google account before I linked my PlayStation account

[fast hearth]

I really apologize if I'm making this difficult to understand

[buoyant dagger]

Ohh, so you logged in with google. Then linked psn.
Uhm, you played on playstation before and had progress there? And when you logged in with google, you were a moth/brand new account?

[fast hearth]

Yes

Let me get the full timeline for you

I first made an account on PlayStation using PSN

Then after finding out that I can play it on mobile I made a Mobile account using my email

Then someone told me that I could link my account from my PlayStation onto my mobile device

That signed me out of my Google account and now my phone and Playstation have my PlayStation account on it.

After recently getting a switch from my birthday on Wednesday, I wanted to see if I could link my PlayStation account that is on my PlayStation and phone to my Nintendo switch.

The method to do that is to link both accounts using my mobile device

When I try to link my Nintendo account and using the exact same login information that I have used to sign into my new switch and Nintendo itself, the pop-up browser is that the mobile version of the game provides tells me that my login information is incorrect.

I have even switched up my account information multiple times to try to get in and each time has been incorrect.

[buoyant dagger]

Okidoki, thank you for listing this
I still have some follow up questions to understand all please
So, you're logged in on phone with all your progress that you have on your ps4? (Asking bc there has been a case where someone lost all their progress after linking in a wrong order which shouldn't have happened)

[fast hearth]

Yes I am

[buoyant dagger]

That's good!

You're logged in here with nintendo? https://my.nintendo.com/

[fast hearth]

Yes

[buoyant dagger]

And on phone, you tried both, login with google and login with psn?

[fast hearth]

The Google didn't get linked but my PSN did tho

[buoyant dagger]

You said logged in with google and then linked psn?

[fast hearth]

No I made 2 separate accounts
First was PlayStation then Google

[buoyant dagger]

Ok if you have 2 separate accounts, you cannot link them. You can only add new login info to existing accounts, so if you login with psn and then try to link the same google email, you will get exactly this error.
Do you have a second gmail you could link to your psn account?

[fast hearth]

Oh my PSN is linked with a different email

[buoyant dagger]

I mean, do you have several google accounts on your mobile phone?
The one you already used for sky won't work anymore for linking, but if you have another one, you could try Tib's tip then. This one: #android-questions message

[fast hearth]

No when I downloaded the sky game on mobile I played it no knowing I can link accounts

That mobile account using my email still exists but after I connected my PlayStation account to my mobile device, my Google account got pushed out.

Now I'm trying to link my Nintendo switch to the same account on my mobile device but then the pop up sign in for the Nintendo account link just continues to say my login information is incorrect

[buoyant dagger]

Yeah you simply got logged out of your google account but it still exists, as a separate account, and you can't link that to your psn acc. Alright, then can't try Tib's tip rn.

Back to the nintendo login then. When you click on 'link nintendo', it opens the same nintendo login site as in your browser?
I was able to try on my phone by now (it updated first xD) and it does load the same site for me and also accepts the same email+password as in my browser.

[fast hearth]

It gives me a pop up prompt in the game

[buoyant dagger]

Can you show that pls?

(Censor personal info tho, in case your email address is visible)

[buoyant dagger]

Hmm that's strange. You could try installing the nintendo app and login there

[fast hearth]

Sure

Signed in

[buoyant dagger]

Ah I hoped it would auto-sign in then xD

[fast hearth]

Let's see

[fast hearth]

Nope it is still not allowing me to sign in

[simple mauve]

If the problem is that the log in page inside Sky doesn't accept your log-in credentials (mail and password) you can try setting up an Passkey (biometric authentication) and use that to log in. You can do so following these steps: https://www.nintendo.com/en-gb/Support/Nintendo-Account/How-to-Manage-Passkey-Authentication-for-a-Nintendo-Account-2438143.html

[buoyant dagger]

Passkey would have been my next suggestion 😃 try that, hope it works (in case it doesn't, try nintendo support)

[fast hearth]

When I tried to do the pass key it never allowed me to go to the page not only does it say that it doesn't accept the pass key but when I go to the information link to see why it gives me an error

[buoyant dagger]

It shows me the support site
What's the error you get?

[fast hearth]

When I hit this

It gives me this

[buoyant dagger]

Ah, I guess your phone is not compatible with passkeys then.

[buoyant dagger]

I assume that one links to the support page that Moi linked before

[fast hearth]

When I went to the link it automatically signed me in

[buoyant dagger]

In your browser?

[fast hearth]

Yep

[buoyant dagger]

I guess because you were still logged in there from before (you stay logged in pretty long with nintendo, their sessions don't expire)

But that doesn't really help with Sky, I wish the game could just access the same browser

[buoyant dagger]

Aight, so you can't copy the password from the password field when you login in browser, I just tried.
But you could still try copy/paste once again, like Tib said earlier today, but no need to send it somewhere. Just type your password somewhere on your phone e.g. note app or a chat with yourself, cut it (not copy) then paste it: 1. for login in browser, 2. for login in Sky. See if that works.

[fast hearth]

Just tried same result

[buoyant dagger]

Aight, then ask nintendo support please 🥺 https://www.nintendo.com/en-gb/Support/Contact/General-Customer-Service/Contact-Us-1106389.html#/

[fast hearth]

I apologize for the headache

[buoyant dagger]

I'm sorry I wasn't able to help

[fast hearth]

I appreciate the help anyways

[fast hearth]

Update, apparently if sky's customer service can't help, Nintendo said they'll have to send it in for "research"

[real gale]

The bug reporting bot is not sending me DMs
I've been trying for 3 days now

[maiden plaza]

try again now

[fast hearth]

Can any one help me find this. I'm losing my mind.

[outer hollow]

Not obtainable anymore. For non-technical related issues, #questions-and-help

[fast hearth]

Thank u

[buoyant dagger]

Oh well 😦
I've came up with some more ideas.

• in SKY app, logout from psn acc and login with google acc. Try to link nintendo there (but don't complete! Only up to the email+password page to see if you get the same error there. Don't link bc that will link your nintendo to the google acc instead of the psn acc)
• on start screen of the SKY app, choose login method nintendo and also check if you get the error on the login page (don't proceed! This will start a new acc, just check the email+password page there too)
• in your browser, change your nintendo password to smth very simple like test1234. Login to SKY app with psn, try to link nintendo. See if it works with the new password (in that case you can procedd with the linking) Also, change your password back to something secure after this!

[thick grove]

I'd love to help, but there's so much backstory

[solid skiff]

Hello, which permission do I need to give in Google play store in order to switch sky Acc?

Someone told me before but I forgot so

[kindred charm]

My loading screen is stuck

[thick grove]

How to switch Google account on Android by Kai
#android-questions message

[thick grove]

The logo or the water loadingscreen?

[kindred charm]

The logo

[thick grove]

What phone do you use?

[kindred charm]

Android

[thick grove]

What phone model exactly? For example Samsung S24

[kindred charm]

Redmi note 9

[thick grove]

Try to clear sky's cache and restart your device. Then check if you can play again

[kindred charm]

I did the first step

Not the 2nd

[gloomy atlas]

guys someone asked why they can't update sky. they're using realme device.

[vagrant acorn]

If you were already playing Sky recently and you can't update it may be due to issues from Google Play app. In those cases, if Google Play says “this app is not compatible with your device”, try this;
Go to settings >Apps/Storage>Apps search for “Google Play” “Google Play Services” “Play Store” and “Play Games” and delete their cache/ (if cache didnt help...try data) if you can; after that try downloading Sky again.

[fast hearth]

Would you mind dming me this, I don't want to end up losing it

[faint harness]

hey guys so i cant find HDR setting when playing on the s23 and the display doesn't look its in HDR so how should i enable HDR?

[past arrow]

The game itself doesn't have HDR function in android.
Some lights in the game are already eye piercing so HDR probably just would make it worse anyway

[thick grove]

I have an HDR option in my gamebooster integrated. Maybe Samsungs has one too

[steep pine]

I have HDR enabled on s24 and the elder mask eyes pierce through my soul in dark lighting.

[nocturne river]

Hello guys, Is there anyone playing Sky on a Poco X6 5 Gen?
I want to make sure if it supports 60 fps?

[past arrow]

Hi! With occasional crashes because of it's system UI and some occasional frame drops it should be 60fps compatible

[nocturne river]

And how to deal or solve the problem of the system UI?

[past arrow]

It's factory default on that device, you can't do anything with poco ui

[nocturne river]

Do you suggest any other options but in the same budgets?

[past arrow]

It's quite a reasonable choice btw, but if you want less bugs and more stability for Sky then I suggest used or refurbished Google pixels from eBay for example, or older iphones (iOS is the most stable for Sky because the game was written to them originally)

For 60fps pixel 4+ or iPhone 11 and higher recommended

[nocturne river]

I can't find pixel here and iphones Expensive for me

[past arrow]

You don't need to find pixel here. You need to find "Google pixel" on eBay. iPhone 11s can be pretty cheap there as well, but i am sorry if you found on the out of your budget devices

As said, that Poco x6 is a reasonable choice as well.

[steep pine]

My previous poco X5 pro could run at 60fps. X6 definitely can do the same.

[nocturne river]

If you're using this phone system, does that problem happen to you that he said Tib?

[mellow sable]

Hey, I play on pc but have been trying to link accounts - but every time I try to link through steam the app crashes. Anyone else had this problem?

[steep pine]

The UI problem? I simply don't install the update. It doesn't affect performance.

[past arrow]

As I said crashes are occasional and you can turn off updates in phone settings, nothing too serious tbh

[nocturne river]

Yes,
You mean Android update?

[past arrow]

If you want to link accounts you need to do that on mobile device imo, not steam

[steep pine]

Also XiaoMi's own device update

[nocturne river]

Sorry I didn't understand this from the first time, I just have no good information about this, so I ask more

[past arrow]

Ask sure I just clarified my previous statement
X6 is a reasonable choice, excellent for that money

[nocturne river]

OK, So all I have to do when I get the phone I don't install any update of any kind?

[steep pine]

poco only prompted me to install MIUI update which i didn't, i guess yes?

[nocturne river]

Ok

Thank you guys🙏🏻

[eternal current]

Hi! I am trying the video recording feature in sky. But when it is finished, I don't see the video I recorded in the storage. But I can share the video when I finish recording. Do I have to share it to a "third party app" and then save it to save the video?

[maiden plaza]

yes it been a known issue for android for months

[past arrow]

You can try a third party app. For example android 12+ built-in screen recorder is better quality even if you crop out ui

[leaden zephyr]

Hey y'all, new here. I don't know where else to go with this; what can I do about the game asking if I want to turn on sky notifications every single time I go to light my friends up, sometimes several times in one lighting? Why is the game so aggressive about it?

[past arrow]

You can turn on notifications on your phone and in-game as well and then making them silent as a workaround. Additionally you can #live-feedback about it

[crystal apex]

My game keeps crashing whenever I go into a realm

[vagrant acorn]

Like if you get in the social area of any realm or a specific realm?

[red laurel]

Hello. Where can I contact help support?? I have bought 2 seasonal hearts and the other 1 didn't show up. 😭

[scenic prawn]

!support you can contact them in-game

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[barren dove]

which ts?

[thick grove]

We don't know yet. Keep an eye on #news

[solid orchid]

What time do they announce the TS?

[past arrow]

Anytime around these hours but there's no set time!

[solid orchid]

I'm nervous

[desert talon]

!geyser

[steady pagoda]

It says I didn't install it from Google play, I did.
I restarted my phone, but it didn't work. What do I do?

[steady pagoda]

Update: solved

[tribal nexus]

Hey guys
hope someone can help ,When i try to sign or log in with my google acc , the screen gets darker for a few seconds but i can still see the menu and stuff and it seems my phone is processing something but nothing happens and the screen goes back to normal

[west wolf]

Make sure you have Google Play Games and Playstore installed and signed in with the same Gmail you use for sky

I also recommend turning your phone on and off and deleting the cache for sky

[tribal nexus]

I have done all of these and still nothing 😭

[west wolf]

Try updating playstore and play games, if you can connect to a different WiFi or mobile data as well

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[tribal nexus]

I also tried this, I really don't know what the problem is😭

[thick grove]

have you tried the methods listed here?

Why can't I log in using my Google account? by Crusy
#questions-and-help message
Maybe this helps, let me know

[strange sapphire]

Is this only on sky?

Try checking if your account is connected inside play games

Play games > click sky button > tap the three dot button > settings > change accounts for games > if yes, sign it out then log in

[tribal nexus]

Yeahh i tried

[tribal nexus]

No, when I go to login to another game (Pu.bg), I have the same problem

[strange sapphire]

Have u tried relogging your google account?

So apparently this is a somewhat common issue with google

Some people just wait it out and it fixes itself, some fix it by installing games from alternative stores (eg. Samsung store), some did it by deleting all storage for google app or the google play services

Sometimes the internet provider is also at fault, maybe you can try contacting them as a last resort

[amber depot]

for some reason, no matter what I do, my game is silent

Is anyone else having this problem???

like, the loading screen jingle has sound, but when I actually get into game nothing else does

really unfornate that this is literally happening in the season focused on music 😭

[past arrow]

Try to remove all audio related apps which might be conflicting with Sky and set android audio settings to default. Something on your phone is conflicting with in-game sounds.

[amber depot]

i don't have any except the pre-installed voice recorder app though

and i haven't had this problem before. I just noticed it when I was trying to do the second quest and realized when the spirit seemed to be playing i couldn't hear anything

[past arrow]

No Spotify? No music streaming app installed?

[amber depot]

i have it but i haven't touched it in like.....six months, if not longer

i lowkey forget it exists

[past arrow]

They could have received automatic updates. If nothing comes to your mind, back up all phone data and hardreset the device.

[amber depot]

because the sound when booting up the game is there, its just when it actually opens the sound isn't there

maybe i should try deleting and reinstalling?

[past arrow]

You didn't yet? Of course!

[amber depot]

lets see if this works

[past arrow]

If that doesn't help try to remove all audio related apps and settings. Connect and remove headphones. The splash screen sound is good but when it comes to multi layer audio (background music, instruments, sound effects) mix, there's a problem. It's a very rare issue and after removing audio related apps and resetting settings people don't come back with the issue.

[amber depot]

alright, im first reinstalling the game so i hope that fixes it

reinstalling didn't work :(

....ok that's odd

the sound works when connected to my headphones, but not normally

how does that even work????

[oak spindle]

Just asking, do some of your apps up to date? (Sound apps or something like system apps?)

[amber depot]

let me check

had to update spotify but it changed nothing. may just delete it cuz i don't use it]

nothing :(

still works with headphones but not without

[oak spindle]

Oh 😭

[past arrow]

Sky works with headphones?

[amber depot]

yes but not without. they're bluetooth if that makes any difference

[past arrow]

Then android system issue. Something is stuck there!

Try removing all Bluetooth pairings (not just detach) and restart device

[amber depot]

im just trying to figure out what issue it is exactly

ill try disconnecting everything

[past arrow]

Your system still takes priority to Bluetooth for some reason when it comes to multi channel audio even if the headphones are not connected there.
Don't just disconnect, make it "forget" all Bluetooth connections. Make sure Bluetooth is turned off as well.

[amber depot]

YES FINALLY

THANK YOU ALL

this is probably the weirdest glitch i ever had, and never would've considered unpairing my headphones as the solution lol

[oak mural]

Anyone else still having problems in Eden? Like, it wont let you go to the ascension part without closing and reopening the game? Has this ever been fixed?

[thick vault]

does anyone know any hacks for zooming out? i was in Eden and my screen just zoomed-in, I couldn't see much of the surroundings

[past arrow]

Hacks are not allowed on this server. But tricks are. In Eden it's often zoomed to the character because of some narrow surroundings. In that case try to point the camera in bird view and zoom out by looking from above to your skykid. Often you need to turn around camera angles, it's a bit tricky there.

[thick vault]

yes, i meant tricks not the actual hack, my bad but i think it was a bit buggy for me, i tried all the angles, it was just abnormally zoomed.

[tribal nexus]

I had to log in with my Google account on another phone and link the game on Facebook😂
Anyway, thank you for your help

[fast hearth]

Sorry for reporting this here as I'm not able to get dm from the report bug thingy.
Sky was having problems even starting in Moto devices and it was just recently fixed, game launches and works but it's laggy
Both ui and game feels weird, even in low settings, switching graphics settings doesn't make any difference.
My device should be capable enough to run it properly but it just feels like the game is not able to utilise with the device itself
My device shows how much Ram and cpu an app is using and when I'm running sky the cpu stays at 2% usage

[fast hearth]

Also for comparison when I'm running Hay Day my cpu is mostly around 20-35%

[vagrant acorn]

You can try again later to make the report, so Devs are aware of this (check previously that you have DMS open for Skybot to appear). Btw...what model of Moto do you have?

[thick grove]

That's because sky needs mostly GPU power and not CPU or RAM. Can you tell me what device you have exactly?

Also Hay Day is a completely different game, running on a completely different engine. You can't compare it to sky

[fast hearth]

My device is Moto G64

Also I now finally got dm from bot, I'll report it there soon aswell

Thanks for your answers btw

[thick grove]

The Moto G64 doesn't have the strongest GPU so it's no wonder that sky doesn't run fluently on it

[fast hearth]

Even if that's the case, my older device had even weaker specs but it ran it perfectly on both low (20) fps and default (30) fps
But in this device it's lagging even on low settings
That previous phone had helio p70 processor which is why I feel like it's game that's having problem
I'll report it and see what they say

[vagrant acorn]

Like Xander said, the GPU is key for how Sky works on a device. Good luck with the repport.

[fast hearth]

Thanks for help again

[thick grove]

You can report it, you won't get a reply tho. The problem with Moto devices (G Series) is that they had issues with sky in the past, like you already mentioned, due to lacking vulkan drivers. But feel free to report it. Every report counts for optimising Sky

[fast hearth]

Oh I see, I guess I'll just report and then try to play on my pc instead as it's probably not going to be fixed anytime soon

[past arrow]

Moto G series has a factory fault. They have Vulkan drivers so you can download Sky from play store but Motorola put incomplete version of Vulkan drivers in it, so it's incompatible with Vulkan dependent games like Sky.

All about Motorola issue with G series - part1:
#android-questions message

All about the Motorola G series issue with Vulkan driver issue - part2:
#android-questions message

All about Motorola explanation with G series related Vulkan issue - part3:
#android-questions message
The links above contain outside references as well for further reading.

[fast hearth]

That was informative, sucks that it's like that tho
But I can see why they do that, to balance out things as mentioned in the message.
Thanks for the info

[thick vault]

So i am seeing all these Motorola messages but I play good enough with Moto Edge 50 Pro.

I'm kinda new to Sky but would you recommend continue playing in this? Don't wanna mess up my phone just for the sake of this game.

Is Motorola Edge series alright?

[thick grove]

Motorola Edge series is alright and not affected from the issues like the Moto G series

[past arrow]

I also tried Sky on Edge 50 Ultra. Apart from some minimal frame drops it's excellent. Not all Motorola phones are affected.

(I had to RMA the Edge 50 Ultra because of pwm issues/sensitivity and testing a new phone though)

[gilded veldt]

Hey guys I always use local account to login

I have to reinstall my game now it started a new game

Do anyone know how do I get my old account again? It never link to anything

[thick grove]

Contact support and tell them that you lost your account.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

Adding to Xander, Local account is stored in app cache. Reinstall and big updates can (and do) erase app cache. Make sure to sync your account with something in Sly settings (once you get your account back)

[gilded veldt]

Will it help if I saved the code?

Account ID thing

[empty night]

How can i change the liguage of the game

[simple mauve]

Afaik for Android devices the game follows your system's main language, if that language isn't supported then it will use the secondary language you have configured in your device. You can check all compatible languages here ⤵️

https://thatgamecompany.helpshift.com/hc/es/17-sky-children-of-the-light/faq/1318-how-do-i-change-the-in-game-language/?p=ios&l=en&s=news-events&f=0-15-5-heart-gifting-update

[worn harness]

Can someone help me ... the checkpoint was mising .. and i Always go to aviary When i online sky 😦 idk what to do i delete and dowload sky Many time

[woeful sparrow]

Do you see the home candles in aviary? What does Aviary look like for you?

Oh I thought it was back in #questions-and-help
And that was 4 hours ago

[worn harness]

just normal aviary ... but at oldhome i donr see the checkpoint

[woeful sparrow]

Do you have screenshot of Aviary, maybe? Also of where the Revival Guide is standing?
Also did the candle at old home ever show up for you or was it always like this?

[worn harness]

just todayy and and the revival guide Was Sit and im.done his quest

[woeful sparrow]

Just today? So it was there before today?

[worn harness]

Yeah Just today... I login to my another account and its there But this account ..the candle point old home.. was mising i gues something in my account Idk

[woeful sparrow]

You said Revivaly Guide was sitting? can you make a screenshot of where? I think they should be standing.

[woeful sparrow]

!support
Yah, they shouldn't be sitting there if you've completed the quests. The best option i can think of is to contact support, and see if they can fix whatever info on your account is causing the game to think you haven't finished the first few quests.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[worn harness]

should i repeat like See the memory again?

[woeful sparrow]

It couldn't hurt!

[worn harness]

well Im already report to #report-a-live-bug and for now im Sad And Idk to do ..

[woeful sparrow]

Sorry to hear that
I think you should definitely contact support and tell them that the Revival guide shows up in the wrong spot and the home candle isn't showing up. It might take a while for them to respond, but at least they can check your account for you since a bug report might not get your specific account fixed.

[worn harness]

it this his should stand??😭

i do his quest

[woeful sparrow]

I think that looks right

You rewatched the memories?

[worn harness]

YESSS

[worn harness]

Can i cry Omg That the problem tq tq😭😭imma cryyyy

[woeful sparrow]

Glad to see it worked! Now i know to tell other people to try re-watching the memories. I've seen other people with similar problems before.

[plush grove]

We have it hard😤

[thick grove]

Wrong channel?

[late quarry]

😭🙏

[fast hearth]

Hi

I'd like to write a book about sky (not guide) please answer

[sour vault]

Hi people, I can't launch the game on my phone. Asking here if there are also some who's experiencing the same. Because maybe its just on my internet or I need to re-install the game or what 😭

[terse tide]

Same. I'm stuck on the water loading screen.

[buoyant dagger]

worked for me just fine, try restarting the game, or clear cache then restart, or restart the whole device. If all that still doesn't work, check your network/switch between mobile and wifi/restart your router

[uneven jungle]

ooh i thought was just me. Im stuck on the water screen also. tried some troubleshooting already.

[buoyant dagger]

aight, apparently several others have the issue too, so: do you login with facebook?
If you can, try a different login method

[uneven jungle]

no option to choose any login type. after the intro logo, its stuck in here :((

[thick grove]

Is your login Facebook?

[uneven jungle]

nope. I think it is apple

[thick grove]

Seems to be on apple rn. Pls move to #questions-and-help of its not android related

[torpid ruin]

I have the same problem too 😭

[past arrow]

Restart router and device, try on a different connection and nag your internet service provider 📞

[glacial oriole]

a few days ago I got an optional actualization of my phone
so i thought ,,why not"
and ever since that actualization my phone isn't working as good as it used to
whenever i open sky my phone gets really hot to the point that its uncomfortable to hold it
is there a way to un actualize my phone or fix it any other way? 😭

[past arrow]

Try to find forums on Google related to your phone model or Google "[your phone model] update rollback" and then disable automatic system updates in your android settings. Not all phone models can be rolled back, but I hope you'll find something. 🍀
If nothing helps, you can do this:

• backup data from your phone (images, videos, files, etc)
• do a factory reset in android settings (warning: it deletes all data except the ones saved on cloud, therefore backup is important)
• now you reversed the updates (remember to stop automatic updates in system settings)

[glacial oriole]

okay thank you so much

[dire plank]

Are tiny objects supposed to take up all that room🤣

[vagrant acorn]

Hello! That depends....One possibility is you reached the limit of amount of props and decor you can place at your nest (currently is 64 objects). Another possibility, if you have not reached that limit nor the "capacity" limit because of the size of the furniture, is you may have encountered with one of the bugs affecting shared spaces which is an issue with the prop meter sometimes not registering properly the items a player is placing).

This affects **all **platforms, tho (is not exclusively for Androids).

[dire plank]

Alright I'll take that into account thank you! I just found it funny such a small item could take up the rest of my space🤣

[hollow tree]

I also feel like the limit isnt enough🥹 tho i didnt bother to count the items i placed, but i definitely have lotsa clutter🤣

[dire plank]

We need more rooms 🙂‍↕️ I have my bed stuck to the wall bc it doesn't go with my room vibes

Tubs,beds,tables and living room decor don't go in one space!

[vagrant acorn]

It happened to me as well...with a small cushion.

[vagrant acorn]

I completely agree! Need more space!

[dire plank]

A small cushion is just too much😂

[dire root]

Guys, I want to ask, where can you get heart trade?

[maiden plaza]

answered in qnh

[dark folio]

Not in this server

[mossy moon]

Hey so my friend recently got the S24 and she says it obviously performs well for Sky, exceptionally well actually and I was wondering if there were similar phone models or something that can just as easily run Sky the same way S24 can. I do plan on getting the S24 Ultra however but I was also wanting to look at my options before I purchase it.

[past arrow]

There has been some positive reviews about the s24 in this channel as well, it performs great for Sky, very close to iOS performance.
You mentioned considering alternatives. It's hard to advise many because of how great Sky runs now on s24, but there's one: consider Xiaomi 14 which is also great and close to iOS, and much more eye friendly than the s24 (which latter reportedly caused nausea, eye dryness and headache for even not pwm sensitive people). The downside of the Xiaomi is it can become bit more warm, and it has less hype factor (note: the 14 Ultra is definitely NOT eye friendly because of it's entirely different screen hardware). The Xiaomi 14 has better battery life than the also compact regular s24, the s24 ultra is big and has more zoom for photography.

[mossy moon]

Thank you for the information, Tib! I will definitely take these into consideration for my purchase down the line.

[past arrow]

Good luck and have fun shopping!

[coarse rose]

How can I report a bug in the beta?

[thick grove]

#beta-bugs-android

You can also just use any bug report channel. Skybot will ask you for your platform and if you're on live or beta. So channel doesn't make a difference in terms of starting a report

[icy spruce]

Hello, check out Tecno Camon 30. I'm using it rn and it's doing good.

[mossy moon]

Okay, thank you!

[icy spruce]

Welcome.

[icy spruce]

Hi guys, how do you save your game progress in Android?

[vagrant acorn]

Your device can save the progress locally but is best to link the game with a safe log in method that will allow you to access the progress saved in the cloud. Such as Gmail, Facebook (tho this one is pretty buggy), etc. https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/703-how-do-i-save-my-progress/

Keep in mind you can Not unlink most of these log in methods. So choose them wisely.

[remote violet]

I saw some people have the first mission of the season, why don’t I 😂😂😂

[fast hearth]

is there any way to switch accounts faster? its a little tiresome to open another app and go to the settings to switch accounts

[thick grove]

Well you're able to complete three seasonal quests by now so it's up to you why you don't have them completed yet

[thick grove]

There isn't if you're talking about Google. Also keep in mind that having two accounts on the same device can be risky due to iap merging. Never use the same payment method for both accounts and don't try to restore purchases

[teal spoke]

If I report someone for using hacks, do they know I reported them?

[forest sable]

Hi, talking about the motorola g54. Yesterday there was a new software update, I updated it and now the phone supports sky (I don't know if it supports other games now). Try updating your motorolas!

[burnt token]

hii Just wanna ask when will be patch will be out in android?

[lunar shore]

which month did the remembrance spirit come for you older sky players? trying to get the military coat 😄

[past arrow]

!wiki -Past visits have no effect on TS randomness. You can check the past visit of the spirit you're looking for by searching for the specific name in Sky wiki 🔎 Also if your question is not android compatibility tech related, better to use #questions-and-help next time!

[upper sail]

https://sky-children-of-the-light.fandom.com/wiki/Sky:_Children_of_the_Light_Wiki

[lunar shore]

aye thank you and i was asking because this game has been out for wayyy longer on phone/pads then computers and was wondering there was a pattern for back then

[past arrow]

Ts rules by Tib (with dev reference) #questions-and-help message

[fast hearth]

Hi guys, i wanna know if the low quality of game graphics is because of the device specifications or android in general? Is it only good in iphone?
(When i start the game it says the device does not meet the specifications...)

Another thing , is there someone who understands phones specifications and can tell me if the phone im planning to get performs well in sky?

[buoyant dagger]

this means your phone is too weak to properly handle sky and has nothing to do with being android, there are android phones who are very well capable ^^ and yes you can ask about the phone here, there's experts in this channel who might know. You can also try looking up your desired phone model in the discord search to check if any other users had trouble or recommend it

[fast hearth]

Tysm!

Here is it , hope someone knows!

Tecno camon 30 premier

[buoyant dagger]

Please add the name of the phone model ^^

[past arrow]

Its hardware is enough to support Sky but reviews noted its average performance. Maybe also consider the Poco X6 pro in this price range which has better power and supports one more major Android update compared to Tecno

[fast hearth]

Actually want it for the camera mainly , but ill think about it tysm

[loud schooner]

When is the latest update scheduled to appear on Android? My device is One plus Nord 3, on Android 14.

[buoyant dagger]

no info about that yet

[steady quest]

my current Sky version is 0.26.3, will I be update to 0.26.4 directly later on or how will the update be schedule to my Xiaomi

[thick grove]

We don't know when the newest patch will be released on Playstore. We expect it to be soon tho

[past arrow]

The Tecno's camera excellent for its price if there's enough light, and even could be better than the x6 pro. 📷

[steady gust]

It's out now, at least on my device!

[loud schooner]

Thank you! 🙂
It did not appear in-game, as it usually does. I checked the app store for updates and after refreshing manually several times it finally appeared 🙂

[fast flame]

How do I do the fav emote thing?

[thick grove]

Go to your emotes menu. If you've done the tutorial by clicking the star, you can always open the fav emote menu by long pressing the wedges/energy bar

[vagrant acorn]

How to access Favoriting Emotes Menu
Patch notes for 26.5 Update says that the access the new favorites menu can be in a few different ways:
• In the main Expression menu for a one-time tutorial When you first log into Sky after downloading this update, a **star button **will appear in the Expression menu. **Tap it **for a quick explanation of how to use the feature. It will disappear after finishing the tutorial. (For brand new players, this will appear once they reach Vault of Knowledge.)
• By pressing and holding on the cape meter
• Pressing Z on your keyboard or pressing the middle mouse button
• Pressing L2 on your controller.
This will display a wheel with slots for eight actions from the expression menu, and you’ll be able to add or remove any expression (or more) that you want for a slot.

Tap the pencil in the center of the wheel to modify the expression in the slots. Tap on an expression icon to favor it.
To fill a slot in the wheel with a specific level of an emote, hold down the emote until it shows the level you want.In other words, you can hold the emote until you reach the specific level you want and fav that lvl.
You can also fav props. The specific prop you fav, will be greyed out if you unequip it.

[thick grove]

Maybe on of us should've replied with a ping

[vagrant acorn]

yeah....lol...I tend to forget to ping.

[vagrant acorn]

Just posted the instructions we got from Patchnotes.

[pale osprey]

(Would it be alright if I added this message link to my clipboard? With credit of course!)

[vagrant acorn]

of course! I can post it at QnH as well.

Give me a minute

[chilly comet]

Hi! Does anyone here have a POCO X5? Sky is no longer available on my phone and I'm surprised because my phone just came out a year ago :')

[urban laurel]

Android here? I finish the quest before the update and suddenly revert back to unfinished after the update

[pale osprey]

Happens to everyone after the update. Shouldn’t happen again, but on the plus side you get 4 additional candles for completing them again!

[solid skiff]

Anyone unable to login after update?

[autumn cloak]

Hi, here

Does anyone uses Poco F6 for their daily usage ?

How Sky and other heavy game perform on this device ?

How does it perform on daily basis ? How good the Camera is ?

[timber pine]

I already collected all five winged light from the Isle of dawn but the map don't reflect it Need help???

[past arrow]

It's often a Google cache error. Empty Google cache and restart device

[past arrow]

Hi! I looked up for that device. Its GPU should be capable for running Sky without big issues even up to 60fps, but it's camera is not very good (mediocre colors, small sensor, weak ín low light).
Much better to choose from the Poco X series (like X6 pro) because of better camera, a tiny bit better graphics.

[past arrow]

Hi! Try on a different connection (make sure without proxy or v.p.n), empty Google Play services cache, restart device

[chilly comet]

@past arrow I still get the same thing :(

[past arrow]

Please write down step by step what did you do in clearing cache

[chilly comet]

ummm, I went into the Google app settings and cleared the cache :0
or did I have to do more things??

[past arrow]

Did you restart device?

[chilly comet]

yesss

[past arrow]

Which Google app cache did you clear?

[chilly comet]

Play Store and Google xd
should I try all Google apps?

[past arrow]

Wait. But there's a blue refresh button, isn't it?

Or that means open game?

[chilly comet]

Blue refresh button?

[verbal sinew]

is mobile down i can't login

[past arrow]

What does the blue button say?

[past arrow]

No it's more likely your connection. Restart router, try on a different connection, call your internet service provider

[scenic prawn]

Jugar translates to "Play"

[verbal sinew]

okay thank you

[autumn cloak]

Sooo, it's better to go with X6 Pro ?

Sky and other gamies usually runs better with Snapdragon right ? (I want to get F6 cuz Snapdragon)

Abt camera, importantly videos and lowlight I want it to be at acceptable level. Reviewer says so, and prolly i want answer from real users

[thick vault]

don't know much about Poco phones but yes gaming performances are better in snapdragon.

[tough socket]

... nvm

[fast hearth]

HIIIII
Guys may I ask ? I want to give my account (game)to my friend, but I can't change the Gmail account. It's said that I can't change it , what should I do:(?

Is there no solution?

[thick grove]

There's no solution. Also be vary that this might be against ToS since you're technically sharing an account

[scenic prawn]

The reason you can't change Google link, is to prevent buying/selling/trading of accounts. It's against the Sky Terms of Service to do so.

[crisp minnow]

I already finished my other quests after the update.
Wait so am I doing it again ? 😭

[solid skiff]

Yes, and u got double candle

[crisp minnow]

nah i didn't get it i just want to finish it all before claiming it

[past arrow]

Adding to Honey, account transfer is violation of Terms Of Service and subject to ban

[fast hearth]

Okay thanks for telling me

[queen hound]

Gonna Report it later, but ..
anyone else, having issues with the Sound? Or better said, having no Sound? 😅😮‍💨

[past arrow]

Usually conflicting app or headphones/bt accessory are behind the issue by Android, not Sky error

[queen hound]

I don't know.
I had no problems until yesterday.
Now I've updated the app and with it the problem.
I still have sound in the loading screen, but just before it finishes loading, the sound suddenly disappears.
But thanks for your answer. ^^

[past arrow]

• Remove all Bluetooth connections in android settings (make the device forget them)
• check your Sky settings
• restart device and check again
• reinstall all audio related apps
  If none helps, bugreport is your best bet I guess

[queen hound]

Turning the phone off and on was already enough. 😅
Thank you.

[elfin tinsel]

Hayhay! I just changed phones from a Samsung to a Motorola, does anyone know why sky is stuck at the logo screen? Is my phone not able to play sky?

[maiden plaza]

( is it another Moto G series issue)

[elfin tinsel]

It's an issue with the g series??? Then the only thing I can do is go back to my other phone if I still want to play from Android?

[maiden plaza]

Maybe.. search messages include "moto G" in this channels
you get a lot of messages saying the devices have incomplete version of Vulkan

[thick grove]

are you able to update your phone?

[fast hearth]

Help what happened?

[past arrow]

G series often has serious sneaky Vulkan issues. If it's a G54, a software update can help, but if not it might not be fixed by Motorola. Check for Android update and hope for the best

[elfin tinsel]

It is a g54, and i managed to update it to the latest version after a few hours of getting it, sky is working now

[neon garnet]

There is a bug in rememberence memory, it tells me to build shared space for each spirit but the button didnr show up during inside shared space mode, but on the normal mode it shows the button to follow the first spirit, but even if the first spirit work, it doesnt show any button for the rest of the spirit, and if i left the shared space building mode and try to press the following spirit it only shown for the grandpa which is the first spirit only

[chilly comet]

I didn't see any button :0

[past arrow]

Others just translated it.
What Sky version are you having now?

[simple ridge]

This quest is bugged. Try this Remembrance Workaround by Plisuu #questions-and-help message
If this doesn't work for you, then need to wait for the fix in a future update

[past arrow]

!support - contact them through website or in-game. Good luck!

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[chilly comet]

thank you! 🫶🏻

[tardy vigil]

When the new items are exchanged, will they become empty bags?

[gloomy atlas]

I was about to update sky but it says it's not compatible with my deviceeeeeeee howww my phone is in android 14

[past arrow]

Hi! Check whether it works after trying to delete Play store cache and data (not Sky's) and check for Play Store updates in Play Store itself. Then restart device. Let me know if it works.

[past arrow]

@chilly comet check these tips and let me know if something worked for you

[gloomy atlas]

I did just now it's still the same

maybe I should uninstall sky?

[chilly comet]

I didn't do anything and now it magically lets me update haha

[upper sail]

@chilly comet please don't discuss or encourage the use of APKs. Downloading illegitimate copies of the game is against the Terms of Service and could contain malware. Trying to use APKs will result in download problems and may result in account data loss and inability to contact TGC support. APKs cannot be used to bypass the device incompatibility.

[chilly comet]

ahhh, so what am I supposed to do if it won't let me update the game? 😩

[scenic prawn]

You would get a new phone in that situation /lh

[bleak bluff]

@chilly comet Do you have a tablet or other mobile phone? Try it on them

I have Yolo downloaded on Android 14 tablet and mobile

[chilly comet]

It's new my phone lol

[chilly comet]

I can now update xd

[scenic prawn]

Different phones can have different hardware

[bleak bluff]

@chilly comet I'm so glad

[chilly comet]

yeah, but my phone works fine with Genshin Impact... why wouldn't it let me play Sky? HAHAHA

[chilly comet]

tysm

[scenic prawn]

Likely requires different specifications, they are two different apps but I am glad you were able to update

[past arrow]

Please elaborate line by line what did you do exactly

[unkempt niche]

Sorry, I would like to ask if there is an official customer service here. My paid item disappeared. Restoring the purchase did not work. No one responded to the in-game customer service.
A friend told me that there might be someone here who can help me...

[scenic prawn]

!support only way is to talk to in-game support. It can take 1-2 weeks for a reply depending on how busy support is with other tickets.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[unkempt niche]

Ok, I have asked in-game, I may need more time to wait, hopefully this will allow me to get my items back, thank you!

[tame zephyr]

I don't know how to get more winged, I only can get 85 winged

[dark folio]

There's 119 winged light you can find around the realms and you can buy wing buffs, which you get after eden

[tame zephyr]

Oh I see, thanks!

But also I can't find the another realms

[dark folio]

If you need help finding winged light you can ask in #looking-for-group-live

[proud pewter]

If we hypothetically enter the eden before the reset and stay there until the reset, are we able to give our wl to the statue?

[dark folio]

I don't think you need to stay until reset. You can just wait for reset and then go back to eden through the shrine (you can't go anywhere else anyway)

[proud pewter]

Ah thankss

Me and my friend is miserable rn lmao

[dark folio]

You can glitch out of stormlock though

[scenic prawn]

Please do not post your question in multiple channels, posting in one channel like #questions-and-help is just fine to send one message in and someone will eventually reply to you.

[proud pewter]

Sorry

[dark folio]

How to get out of Eden/Stormlock by Tib
#questions-and-help message

How to get out of Eden Alternative by Currently
#questions-and-help message

How to Escape PNR from Aviary by pingubot
#seasons-events-chat message

[cursive hamlet]

I can't seem to find the google play library option and my Auto-Delete is off. Anyone else know how to know when you installed sky in Google Play Store besides this method?

#screenshots-and-videos message

[past arrow]

Contact support in-game. The can tell you

[cursive hamlet]

:O? Even if it was on different devices?

[past arrow]

Yes! They have their records when was a specific Sky ID created

[dark folio]

It's tied to the account, not device

[past arrow]

Exactly!

[cursive hamlet]

But is there any other way of looking at the times you installed sky?

[urban laurel]

Android again, I send light to my friends earlier, few hours later, I login and one of my friends isn’t light despite I sent moments ago (thankfully my screenshot has time tracks)

[past arrow]

That's not android specific. Happens usually when you have connection for basic browsing but it’s not strong enough for a live game like Sky.
Restart router, try on a different connection and call your Internet service provider 📞

[frail acorn]

is it only on specific phones that can do 60 fps or every phone can only run at 30fps?

[past arrow]

In general it depends on optimization and hardware. Several phones are 60fps compatible, while phones with midrange GPU support only 30.

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

[heady dove]

how can you view your friend's nest? do we have to finish the whole quest?

[thick grove]

Pls move to #questions-and-help to get a likely faster response

[heady dove]

okay thank you!

[river imp]

Hi, my phone crashed whenever I take a picture via in-game camera. It's not always happening but 1:3 chances of getting crashed. What should I look up to?

[buoyant patrol]

I have 6.2GB of space on my Phone but it wont let me Update! Keeps tellingme I need more Space!!!

[past arrow]

!thatskybug - read below how to report it as a bug for your device

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

As said you need at least 6GB which means sometimes you need even more

Explanations about Delta Updates by Uzephi
#beta-discussion message

#android-questions message

[buoyant patrol]

So 7 should logically be enough then right otherwise the wording would be 7GB or more? Its sooo dumb!

[dark folio]

It's not a logical thing, just how much space you need 7 will probably be enough

[buoyant patrol]

Id say, the entite game is only 1.8GB!

I give up! Even 7GB isn't enough!!!

[thick grove]

Recent updates have shown, that it needs more than 8gb by now. I know it's annoying if you don't have enough storage. Another way would be reinstalling sky. That way you circumvent the update policy. But make sure that your account is linked to a login method.

[fervent urchin]

Can anyone explain how to do the chibi fall in android
I can't get it right

[dark folio]

Are you wearing shoes?

[fervent urchin]

No ?

[analog oxide]

Find a slope or wedge that you can use to chibi fall into and make sure you have no shoes on. Tap and hold your Skykid like you're going to honk, but drag towards the direction you want to chibi fall. Make sure your foot has clipped into the slope/wedge. If it isn't, readjust closer to the wedge/slope. As you release your hold, move forward. You should fall under the map.

[fervent urchin]

Okay thank you so much I'll try it

[muted hound]

Hi, Is there a specific place in the season pass Constellation that I can buy those boots or I need to buy the season pass to get it?

[gloomy zealot]

Everyone can buy the duet season boots!

[muted hound]

Hi, is there a npc to do it?

[thick grove]

Tp to the concert hall via the duets guide. Then go through the entrance next to the stage. You'll find the npcs offering cosmetics. Check the pinned messages in #seasons-events-chat for prices

[muted hound]

Thank you guys for your help

[gaunt aurora]

Is anyone having trouble to login?
My device cant login at all. Im using Redmi 10c

[thick grove]

Could be that servers starting to trouble since a new event and a new seasonal quest comes with reset

Check your connection and make sure it's fast and stable enough

[gaunt aurora]

I use my other device and laptop, seem it run smoothly on other device with same wifi. Thats why this a bit confusing for me.

[thick vault]

is the server down right now?

ooff

[livid hollow]

i have the same issue rn

[thick grove]

Well it should be able to login but tbh now is the worst time possible to test it since servers are pretty much at their limit

[dawn dragon]

Why my account suddenly start at the start of a new acc?(

[thick vault]

i wanted to do the next season quest

[livid hollow]

jajajajaja i thought i was the only one

[thick grove]

❗️❗️ To everyone who triggered the tutorial again or whose realm portals are broken even as a returning player: Restart your game. It may take several restarts, but this has worked for several people ❗️❗️
Copypasta from Cat

[fast hearth]

does that work on pc too?

[thick grove]

You can try

[fast hearth]

oki

[tame zephyr]

[thick vault]

nope i tried everything, not working at all

[livid hollow]

they're saying we gotta wait a couple hours in the other channels

[thick vault]

i guess it's time to rest

[livid hollow]

i was looking up to this too much ig

[thick vault]

yeah been waiting for days and this is what's happening, not cool

[median bear]

Guys, is sky down for everyone ?

[livid hollow]

yep

[thick vault]

yup servers are very bad atm

[median bear]

Welp, guess today we are taking a holiday ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

[thick grove]

Love how y'all are just so chill and qnh burning with angry people

[simple gulch]

When i completing daily's sending me error? maybe server error

[mighty socket]

Something's wrong with my game what do I do?

[livid hollow]

i am burning with anger, but in a chill way coz ive spent way too much time and effort to let this game go

[simple gulch]

2 days ago i got this bug

[thick grove]

❗️❗️ To everyone who triggered the tutorial again or whose realm portals are broken even as a returning player: Restart your game. It may take several restarts, but this has worked for several people ❗️❗️
Copypasta from Cat

Give the game some time to stabilise

[mighty socket]

Ahh ok

[thick grove]

At least better than just getting angry at the people
Hope this resolves soon so we all can enjoy the event again

[mighty socket]

Let me try

[livid hollow]

yeee im really looking forward to this event hehehe

[simple gulch]

I can't complete daily's why is sending error

finnaly fixed

[thick vault]

feeling the same thing, i wanted to just play but i gotta wait for

[median bear]

I mean, being a veteran have his own advantages 😅 we saw too many stuff in all these years.

[thick grove]

Haha. So true

[rancid cloud]

Why did my game restart, damn im not redoing all of this again😨

[past arrow]

#known-issues try again later

[lyric beacon]

Yikes, literally unplayable

Gotta do that unskippable animation everytime

[vocal relic]

Is there anyone like me?

[past arrow]

It's a bug today for many players

[elfin beacon]

Is anybody who possibly has huawei (android) too have problem installing sky or is it just me?

[south mirage]

[past arrow]

From where are you trying to install the game Google Play Store or Huawei store?

[south mirage]

Goggle store

[vocal relic]

I have been getting it since the update not today, and am I banned?

[past arrow]

Please check #known-issues when will the server instability be fixed and try again later

[scenic prawn]

You wouldn't be able to log in or even load sky if you were banned. so you're not.

[south mirage]

@past arrow 🙃ok

[past arrow]

If you can play you are not banned but don't misuse the bug

That ensures your account will be safe

[elfin beacon]

Google play, off topic but how much space does sky take up in a phone?

[south mirage]

Not that big

[scenic prawn]

On my android phone it's taking up 2.18GB

[elfin beacon]

Because whenever i wanna install sky back (i had a long break), it always forces me to unistall half of my apps, and i dont even have such big games

[past arrow]

As far as I know many Huawei devices are not supported by Google

Sky needs about 1.2 gigabytes on a fresh install, the total amount depends on how your device handles temporary files. To update the game you would need at least 6 gigabytes of free space because of how delta updates work from Google

This is a Google Android install policy

[past arrow]

This is your phone and Google's app install policy, unfortunately Sky and we cannot change it

[elfin beacon]

So, is it possible to install sky without deleting apps i need or do i need to delete almost all of them?

[past arrow]

It depends on how you manage your phone data storage. if you don't want to delete applications you can delete videos and photos.

But one thing is sure Google and your phone demand a lot more free space than the app's size

[elfin beacon]

I mean, i can delete some photos and videos (<half of them are useless screenshots) but does it remove enough space?

[past arrow]

If you delete enough photos and videos, yes. But I don't see obviously how much space your deleted media will free up

It's up to you and you have to check in your phone settings or your files app how much you have

[elfin beacon]

I can delete my entire gallery if needed lol (jk) but i dont know if deleting half of it would work, i really wanna play sky again but my parents dont have money for a new phone so

[past arrow]

Again I don't have a crystal orb with clairvoyance to see what is on your phone (also that's private information so don't share it).
This is something you would need to check and estimate yourself. The gallery can show the size of individual files for you. Good luck!

[elfin beacon]

thanks for the tip, also i know that lol, ill try to delete as much useless files or apps i can, but i already deleted half of my apps, hope it works!

[vale egret]

Is anyone else getting this over and over? Im fully connected to the wifi with no lag (exept quest lag) and it keeps popping up?

[median bear]

it's today's bug, since this morning many had this problem

[lavish nebula]

server issues is really getting on my nerves

[regal atlas]

I've been getting this too! So frustrating!!

[vale egret]

My game put me in the begining when i reloded😭😭😭

[hasty bramble]

When i open sky it takes me to the tutorial, is it bcz of the server problems right now or did my account get deleted?

[steel crypt]

just reload! I think it did the same to me. Your account should be okay 😭😭

[hasty bramble]

I reloaded multiple times but it keeps taking me to the cutscene

[steel crypt]

I think you would just have to wait 😭😭

[hasty bramble]

My candles, my dailies, the tickets

[steel crypt]

Maybe turn your wifi off then back on,,

[hasty bramble]

Mm ill try that, brb

[steel crypt]

Good luck !

[hasty bramble]

Nope doesnt work

[vale egret]

Bro i better get free candles cuz i was going to do a full run today

[hasty bramble]

My friend (pc player) said hes playing with other people with their old clothes and everything

[hasty bramble]

+1

[thick grove]

There won't be any compensation probably

[steel crypt]

Yeah

[noble warren]

😭I can't get on my game error issues

[hasty bramble]

Man

[craggy vortex]

we’re all in this together 😞

[thick grove]

It's 6am for tgc rn, so 3 more hours and they'll get to the issue

[vale egret]

😔

[median bear]

the compensation is our acc being still fine at this point

[vale egret]

Yeah, ngl i dont even remember the last time i got compensation for gliches like this

[gaunt berry]

What happen to the sever in sky??

Can't log in or doing anything

[untold junco]

Sky doesn't work for me, it says server error

[thick grove]

Backread a bit, check #known-issues and you know

[median bear]

wishing this won't last a week or so , like last time

[gaunt berry]

Shattering is coming and we have this thing?

[untold junco]

It makes me feel the same as this boy

[gaunt berry]

So tired

[median bear]

so nobody in any device an play? or as always iphone users are the exeption?

[simple mauve]

The problem is on the server, so this isn’t an platform-specific issue. It affects everyone

[craggy vortex]

i am said iphone user it is doing the same for me

[thick grove]

It shouldn't last long so you can still farm your candles later in the day

[fossil galleon]

is there a way to fix the bug on android right now? I really need grandma

[lyric beacon]

No fixes, only devs can fix this

[thick grove]

For myself it's working perfectly
Best to try restarting the game and just pray that it works

[lyric beacon]

Oh

[gaunt berry]

I hope so

[fossil galleon]

it worked before but now every time it throws me at the very beginning cutscene I cry 😭

[thick grove]

U using aviary I guess?

[lyric beacon]

It got worse for me lol

Now i can't even enter home cuz some wind is blowing me back

[steel ferry]

Good thing its glitching for everybody i thought my phone is broken💀

[lavish geyser]

Is it just me or after the update the local spirits that hold the daily quest lagging my game super duper hard.

[south mason]

??

[grand heron]

我也是这样 一直重复

[past arrow]

The season itself is not coming neither its ultimate gifts, only the spirits from it

[south mason]

我要崩潰了()

[upper sail]

We ask everyone to please post only in English on this server, @south mason. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[karmic island]

Same 😭😭

[past arrow]

Servers are expected to be unstable now. Keep an eye out on #known-issues for updates about the issue mentioned there

[south mirage]

🙃🙃

[analog oxide]

See #known-issues , servers are struggling right now. We may have to wait a little longer for things to return to normal. We'll have to be patient!

[fervent urchin]

I still have problem doing the chibi fall

[past arrow]

Are you wearing shoes by chance?

[fervent urchin]

No

[past arrow]

How To Chibi Fall On PC by Bean l
#questions-and-help message
Chibi Fall Tutorial by Meimei
#completed-sky-fanart-and-creations message
Chibi Fall Video Guide by Vixian
#questions-and-help message
How To Chibi Fall Using A Controller Video by Uzephi
#questions-and-help message

[fervent urchin]

Ok I'll try following these tutorials
Thank you

[rich garden]

its this normal?vault was there before

[hybrid quest]

Everyone is experiencing server issues and bugs of some kind, don't panic!

TCG will fix it asap check #known-issues for updates! I would recommend not playing until issues are fixed

[urban laurel]

Is there any crash when purchasing iAP? I read the known issues list and this might happened on some Android

[hybrid quest]

There may be, we don't know!
for now check #known-issues for updates! I would not recommend playing or buying anything until issues are fixed

[lavish geyser]

I can't even do a candle run when I finally have some off days from work.

[feral hill]

guys what?! does aviary village reset?! this is what i saw when i logged in today

just checked known issues i guess its not me, but i panicked so bad when I logged in😭

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[jolly bane]

bru im really gonna be done with this game so much bug it's so annoying that i can't play properly

[vernal island]

Everything looks like I've logged in for the first time, the guides and map are incomplete. I can't change houses and the animation catches me every time I go back to Aviary. 😩

[dark folio]

The servers are having problems

[thick vault]

let me innn

[sick ledge]

Why is the home like this when will this be fixed

[woeful sparrow]

Try restarting your game a few times 🍀

[sick ledge]

I did it every time it doesn't work

[woeful sparrow]

Then i suggest waiting a while for the servers to stabilize more.

[sick ledge]

@woeful sparrow thanks

[shadow loom]

Hi, I don't know what happened but I can't get into my sky account since I updated the app, does anyone knows what to do? I just want to farm bc I paid for the seasonal pass:"

This is what it says

Update: it solved itself because I uninstalled the app and then downloaded it again somehow??? Maybe if you have bugs try doing that? Idk why but it's better for now, at least I can open the app but I don't know how long will it be alright lol

[past arrow]

It's just the fact that servers stabilized by now a little. Server issues have very little to do with app reinstall

[dense phoenix]

Still going on for me as of about 20 minutes ago

[past arrow]

It's still a #known-issues . Keep an eye out on that channel and watch for fix announcement

[light crown]

Pookie delete and dowload again

[lapis zealot]

Why is this still happening on me

[radiant mango]

This is what I have also now when I logged in is this another bug?

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[vagrant acorn]

canvas?

[steep pine]

canvas is a third party mod

[vagrant acorn]

I know about the app.... I see the original post where someone was asking about an app not working is gone. Was not sure if it was a mistake on their part or not.

[steep pine]

thus the deleted post? since they admitted to using it

[quiet lagoon]

Everyone have a problem here when everything restart over again?

[vagrant acorn]

there has been server issues since reset. Please restart your game a few times and, also, #report-a-live-bug

[tough socket]

keep restarting, yesterday took me hrs n countless relog to b normal again

[quiet lagoon]

Just did it, thanks

[urban laurel]

I don’t think the portal closed bug isn’t gonna resolve yet. Has this happened back in the beta test?

[eager garnet]

i think you should ask beta that

[flint elk]

I keep having a no internet pop-up even though it was fine before reset. I've checked that my internet connection is stable and have reset the game a few times. Is there anything else I could do?

[thick grove]

Nope. Servers having issues again. Probably cause reset hitted and a lot of players a logging in again. Keep an eye on #known-issues

[native sage]

Hei i have been stuck in the eden loop for 5 times now, everytime i finish eden it brings me back to after credits then home but then it tells u to sit n go through eden again. Anyone else having this issue?

[thick grove]

Try this
How to escape edens stormlock by tib
#questions-and-help message

[past arrow]

It's related to the server issues happening. If the guide by Xander didn't help, keep an eye out on #known-issues for news about upcoming fixes!

[thick grove]

That message sitting on the throne of your clipboard

[verbal mango]

Rip sky

[thick grove]

Better to post in #screenshots-and-videos if you don't have any questions regarding this bug. If yes, it's the servers being wonky again. Pls have patience and keep an eye on #known-issues

[untold junco]

I got this message three times, it won't let me move my skykids

[verbal mango]

I try to post in bugs but is not enabled

There is place for this video's and report's

[thick grove]

Click the flame under the last message in #bug-reports-android

[thick vault]

damnit how long will this go for? it's been more than a day and the game is still not working

it's so bad from yesterday, i can't even login rn

[past arrow]

Unfortunately there's no ETA. But if it affects players for more days - after fix - TGC hopefully will figure out something (at least in past, they did)

Let's wait for announcement in #known-issues

[thick vault]

more days?
i am a newbie, if this keeps happening, i don't think i can enjoy anything, no quests, no candles

[thick vault]

yeah i guess

[livid hollow]

hahahahahaha WHAT

[grizzled carbon]

any progress....?

[vague glade]

Bruh

You know ITS ANOOYING THAT SEASON OF SHATTERING IS ABOUT COMING , I NEED CANDLES , I WANT CR

This game ain't cure , more like MAKE ME MORE RAGING

[past arrow]

Please put your constructive ideas to #live-feedback
This game has seen worse bugs and TGC fixed that too. Let's keep an eye on #known-issues

[fast hearth]

hi guys my lil sister just downloaded sky on my old tablet but it keeps spamming server error (she has also the same nerowrk as mine and I don't see any error) is this happening to someone else too? I tried resetting the game many times but it doesn't work

[vague glade]

Bro just see the #report-a-live-bug

Or maybe #bug-reports-android

[fast hearth]

oh so we all have the same error

[vague glade]

Yes exactly

[granite hedge]

Yes

[clever kestrel]

Ther eis usually compensation

[vague glade]

Like it's about going some event and those bugs are coming up

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[nimble harness]

hi I'm getting some errors on sky the connection is fine but it continues to give me errors :[

[craggy sequoia]

@vague glade Some messages of yours have been removed. Kindly refrain from bypassing our filters to use swear words as this is a family friendly server

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[nimble harness]

Okay thanks

[vague glade]

If you think it's friendly server , fix that bug quicky, I'm about to cr for season of shattering

[craggy sequoia]

That would be possible if I work for TGC, unfortunately moderators are but volunteers that help out with moderating Discord server side of things.

Your frustration is well noted, you are welcome to file a bug report to #bug-reports-android . Hopefully the current server issues get resolved soon

[past arrow]

Discord moderators are not developers.
Devs don't really read this channel. You can #report-a-live-bug if you want to report something to devs.

[vague glade]

Ahh cool ig

[sinful blade]

Crazy that's this my bug?

[nimble harness]

it's happening to me too

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[patent juniper]

oh i see seems other elses have same issues too

[small jasper]

Hello guys i cant join Sky it keep saying there is a server error and everyone seems to have same problem... if someone find the answer to how to fix it pls tell me:)

[thick grove]

No way to fix for us rn. We have to wait for the developers to fix this issue which might take a while since it's only 3 am for them rn

[vague glade]

As you can see , #bug-reports-android

[small jasper]

Okay how to know when it ll be good ??? I ll just have to check sometimes

[thick grove]

Yes. The servers did stabilise a bit for some players. I suggest waiting till an hour before next reset. At that time not many players are online. I could do quests normally at that time. Also keep an eye on #known-issues
Devs will probably state there if the issue got resolved

[small jasper]

Okay thank you so much !!!

[thick vault]

assuming it's still not working I guess

[small jasper]

EVERYONE IT WORKS THERE IS NO MORE SERVER ERROR

[thick vault]

whooh

[thick vault]

aight, thanks, imma run to candles then

[small jasper]

Wait can i join? Like for 15 min

[thick vault]

sure no problem

lemme check if it works for me or not first

yo its working guys, finally

[small jasper]

YAHOO

[thick vault]

dm when you wanna join, i am gonna go admire the aviary village

[small jasper]

Im ready:) i dm u code etc

[solid wind]

is anyone having issues with revival quest being stuck on a loop?

it keeps sending me back to the first cutscene of "fear not child. you will defeat the darkness"

[past arrow]

It's related to the server issues happening. Keep an eye out on #known-issues for news about upcoming fixes!

[nimble harness]

It works now 😄

[boreal hill]

Same goes for me. I already reported a bug yesterday. Do we send again?

[solid wind]

mine fixed itself after restarting twice

[boreal hill]

Mine isn't even after 5 restart 😭😭

[gaunt berry]

i have already know i need white candles and season candles for all

[past arrow]

For group visits you don't need season candles.
Also if you don't have android compatibility tech related questions please ask in the other questions channel or you can chat in #general-sky-discussion

[gaunt berry]

season candles are for my pass not for that group travel spirits

[past arrow]

The OP was talking about the special visitors

[civic valve]

Can someone tell me how to change my home into an old home? 'cause Aviary is buggy atm I can't finish the quest and collect my bonus sc.

[past arrow]

How To Change Homes by Em (.mikewazowski.)
#questions-and-help message

If it's not an Android compatibility tech related question feel free to ask in #questions-and-help next time

[uneven fiber]

Maybe tp to a friend that's waiting for you at (old) home

[civic valve]

Thanks @past arrow and @uneven fiber . Unfortunately, tib, there's no icon/white candle earlier so I cannot change home (maybe because of the cutscenes bug). I should probably just do what rastha said

[past arrow]

The candle is not visible because of the server issues then

[obtuse drum]

hello fellow skykids ^^ is anyone else not getting their items after buying an IAP? I bought the sunlight earings about 30 minutes ago and i still havent gotten them 😭

[past arrow]

In #known-issues devs clearly stated that there are server issues therefore purchasing these times was not the best idea. Let me look up a troubleshooting guide for you.

IAP Troubleshooting Tips by Tib #questions-and-help message

Good luck!🤞

[obtuse drum]

Thanks for the help 🙏🏻 I should've checked the devs note before purchasing stuff

[radiant temple]

Hi everyone. Is the game working properly now on Android?
It was like a nightmare yesterday. I had to watch the cutscene at Aviary Village again and again. It drove me crazy.

[past arrow]

For many players it's much better but it depends on personal experience and actual server state. If you see issues I recommend restarting the game multiple times

[radiant temple]

I restarted the game for countless time yesterday just to finish the dailies.
I hope it is ok to log in now because I don't want to see tons of cutscene ever again.

[past arrow]

Basically you can check how the servers are by checking #questions-and-help . If that channel is burning and very fast then there's a big error, but now it's quite cozy there ^^

The final message about bug status by the developers will be posted to #known-issues or #quick-dev-updates

[radiant temple]

Thank you very much.

[thick grove]

Someone had the same issue not so long ago. When the servers have stabilised and you still experience this bug, then rewatch the cutscenes from hopefully steward. That helped in the last case

[oak spindle]

I tried to record my gameplay using ingame recording (well i want my video without those buttons and icons so i try to use it), but suddenly when i am recording, frame rate drops instantly. Is there any way to setting that ingame recording?? I dont want to use normal recording since i dont like to record those icons and interactive symbols during gameplay?

[oak spindle]

I login my sky acc via google acc

[past arrow]

You would need to use a third party recorder with buttons because the in-game (Google play) recorder is a bit buggy.
The good news is that many cases it's so better quality even if you crop the recording it can be better quality and less likely will have frame drops

[oak spindle]

Thank you! ❤️

[maiden plaza]

(the recording probably not google play now but many android devices seems to face different issues with the new ui less record they added to android, and... hm, didn't get fixed)

[past arrow]

One day, Android system will have more flexibility...

[hidden oxide]

Is everyones maps also unfinished i swear i finished it its all gone my progress

My progress was backtracked so much what do i dooooo i have to do fire trial and get all the maps again

[clever kestrel]

My maps are unfinished too, it may be an error alongaide all the other errors that have been happening lately, surely when the issues are resolved it'll be back to normal

[hidden oxide]

Hope i can get compensation like 5 seasonal candles or a few hearts

[clever kestrel]

Usually they do! Last i got compensation it was about 48 normal candles and 16-18 seasonal candles if i remember correctly!

[hidden oxide]

Woahhhh thats so cool

[clever kestrel]

The developers of this game love us the way they take care of the servers and everything- i'm sure they'll resolve things soon/gen

[hidden oxide]

For now ill focus on my cr need to reach my 2k goal ty for the info

[tired minnow]

Umm hi where can we inform of bugs? I ve been having many bugs (missing portals, video of seasons etc) the last couple of hours...

[past arrow]

They are a #known-issues
Since the server issues are mentioned there, no need to submit a report in #bug-reports-android devs are working on the issue

[tired minnow]

Thank you for telling me ! Have a good day or night♡

[twin moon]

Hello, does anyone have phone recommendations that can run sky in 60 fps?

[simple mauve]

List of phones at an affordable price, capable of 60 fps by Xander and Tib
#android-questions message

(Quite outdated but should still be fine I think )

[twin moon]

Ahh thank you;;

Was hoping for a newer list since i cant find some phones online

[twin moon]

One more question 🥹 does anyone here have a poco x6 pro and can it run sky in 60 fps?

[frail acorn]

i somehow cant copy and paste codes when im adding someone on android making me type every code i get .is there like a setting or keyboard problem i should fix to let me paste whatsoever? or it is what it is 😔

[tough socket]

think it is what it is, i type mine too

[west wolf]

You can go for the QR code method if someone sends you one, saving it and opening it through Google Search images, the link will directly open you game and add the person btw

[steep pine]

I could run sky at 60fps on poco x5 pro, the x6 pro surely can do the same.

[small jasper]

I have the server error again am i the only one ?

[graceful quarry]

Nope. It's still happening.

[small jasper]

But wasnt it fixed yesterday ???

[graceful quarry]

Considering there was just a mini update that came through after I restarted my game... And nothing changed... I'd say nope 🥲

[small jasper]

ARGHHH BUT I WANT TO GET THE SUMMER PANTS HOW CAN I DO THIS WITH SKY NOT WORKING

and we dont even have compensationnnnn!

[simple gulch]

We got server error, i can't take it anymore
TGC please fix this bug

[graceful quarry]

One thing I did notice was that when I entered the wind paths area and Sanctuary Islands, I didn't have to go through the crazy cut up cutscenes again, so that's a plus? 😂

[small jasper]

At least SOMETHING is positive

[simple gulch]

Maybe...

[graceful quarry]

May as well put this here to stop anyone from making my mistake- don't think you can smash the retry button either and still get your wax. It doesn't work 🥲 Wax will appear but your candle meter ain't shifting 😂

[simple gulch]

Yes, i wanna normally collect Wax for TS

[thick vault]

you got that far, how? I spawned at home and couldn't even move, errors kept popping up like crazy

[proper ridge]

just rejoin

its ok already

[graceful quarry]

Tried 4 times, you just be lucky

[ancient mortar]

why do we keep having server error lately?

[past arrow]

#known-issues

[thick vault]

guys it's working now

[vague glade]

Cuz you claim the daily quest

[stoic idol]

So don't claim the daily quest ?

[vague glade]

It already fixed rn

[vague glade]

I mean for me idk you

[sudden cloud]

Am I the only one who's having this problem right now? 😭

[fast hearth]

No, I can't play either 😭

[sinful ingot]

Me too this happened to me

[past arrow]

No, it's a #known-issues and also being told about in #quick-dev-updates
Devs are working on it, try later today

[small jasper]

I hope we ll have some compensation... any news on that?

[past arrow]

Tips for dailies during server errors:
#questions-and-help message

[patent juniper]

now i found the thing is... do not open quest shrine at home/aviary?? this will cause server error

[past arrow]

Did you read the tips above?

[patent juniper]

may someone could verify this

[past arrow]

If you read the guide above you'd be verified

[patent juniper]

yes same as claiming daily quest i suppose

[patent juniper]

cuz u will open the quest menu anyways

[sonic spire]

I noticed that server error occurs when I claim the quest from last dailies spirit that gives "collect 30 lights " in aviary village

This spirit. Did anyone report the bug?

[patent juniper]

may ask other peoples to do not claim any daily quest rn

hopefully may a bugged quest.. seem there is only one quest is available when viewing quest menu (not the shrine/spirit)

[woeful sparrow]

Yes, it seems to be that one daily that's causing the issue. More bug reports couldn't hurt

[twin moon]

Does anyone here play sky in Redmi Note 13 Pro? I wanna know if it runs on 60 fps :>

[past arrow]

Most likely it won't, its GPU is mediocre

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

[twin moon]

How about poco x6 pro? Is the gpu good? the list is a bit outdated and I can't find any phones in my country's shopping app in that list

[thick grove]

Poco X6 Pro can handle 60 fps

[twin moon]

Awesoem thank you

[thick grove]

Also working on a new list currently

[languid palm]

Why is the server so unstable? You can't play for 10 seconds without a communication error message appearing with the server. 🥲

[past arrow]

It's related to the server issues happening. Don't worry, if some game restarts don't help, keep an eye out on #known-issues and #quick-dev-updates for news about upcoming fixes!

[keen atlas]

my candles😢
i cant get any candle light for two days.
im worried that i dont have enough candles to finish this season

[thick grove]

@keen atlas

[vast sonnet]

Can we enter the game without disconnected issue for now?

[woeful sparrow]

If you are getting server errors after unlocking dailies, restart the game first and try going to Aviary and unlocking only the left 3 spirits that give dailies. The one on the right (lookout scout) gives a quest that causes server error for some reason. 🍀

[vast sonnet]

Thank you

Btw i want to know how to change ingame language, How can I?

[past arrow]

It follows system language. If it's not supported and the game uses some random language then apply a secondary language in your system settings

[slender lynx]

I want to ask, my friend sent me a screenshot of a yellow TGC cloak. Does the Android version exist? Or is this the product of a hacker?

[past arrow]

We don't know because we don't see it. There's no Android specific cape but there are several yellow capes available in game. Regardless it could be a hoax and a fan made edit too

[slender lynx]

Oh,okay.Thanks

[gleaming gorge]

Hi everyone, "Collect 30 Pieces of Light" quest is causing a server error, so to avoid the server error, go to the quest giver spirits in Aviary Village and check the daily quests except for the blue spirit

[oak jetty]

Does anyone know why this keeps appearing? It's been like this for 1 month ((sorry if my English is bad))

[steep pine]

Beta slots are not open as TGC is not looking for new testers at the moment. You can read #beta-faq to find out how to know when it does open.

[hollow moss]

Anyone else having this issue: clicked the old home statue for the dailies. Everything appeared to be working fine a couple hours ago, but I'm back in game trying to play, and I was bombarded with server error messages. Tried to simply restart my game, and now my game is broken and stuck at the beginning, opening scene. Can't move or access any commands, nothing.

[vagrant acorn]

Yes, the servers are having serious issues right now. You may try restarting the game in a while.