Did you recently change your name? Does your chatbot have a custom name?
#general-chat
ancient summit
ivory zenith
I fixed it
past shellBOT
@clear cliff ⤵️
spring parrot
Yo
I have a few questions about my Sponsorships if anybody can answer them that'd be great
past shellBOT
@spring parrot ⤵️
bold river
For some reason, my alerts aren't showing on OBS, but the sound alert side is coming through. Any thoughts?
wind matrix
So when are we going to get a fix for version 29 crashing
sly prawn
im getting problems installing se.live, before uninstall obs and reinstall all again. and i got this error now for no reason, does anybody knows??¿
(clicked retry several times but nothing)
deep ember
Anyone know where I can find a high quality Ad timer overlay?
bright kettle
How can I change the country of origin in StreamElements?
finite wraith
anyone know if there is a widget to track sub and bit contributions but count them towards the same goal, i have a divide in my community some like to do bits and some do subs and i want to set it up so they build towards the same community reward
rare ridge
can you log in to stream elements right now?
this suddenly happen and i can't stream
winter void
anyone know if there is a widget to track sub and bit contributions but count th...
If you are talking about the Twitch, check the last widget in #widget-share
wise mesa
I have this issue too
I can’t link my Facebook to go live🤦♀️
And this is since the update lastnight
bold river
Hopefully I'm posting this in the right channel, and sorry for asking a repeat question. Just wanted to make sure someone saw it.
For some reason, my alerts aren't showing on OBS, but the sound alert side is coming through. Any thoughts?
past shellBOT
@bold river ⤵️
fast otter
Hopefully I'm posting this in the right channel, and sorry for asking a repeat q...
The #helpdesk channels are better, but hopefully it's an easy fix.
bold river
The #helpdesk channels are better, but hopefully it's an easy fix.
Thanks. I wasn't sure where to go in the helpdesk ones since there isn't one for OBS. I appreciate the help! 🙂
fast otter
Probably the twitch one for this
vernal gazelle
Still can not connect to facebook
fast otter
Still can not connect to facebook
slim lance
hey everyone i have a problem with my se.pay this invalid error is the first time i get it they said contact support can someone help me in here?
gilded pumice
Hello everyone I'm new on this I just want to know if it's OK to do the video sponsor in Spanish because my channel have more Spanish public, if someone know more and can help me.
trim sparrow
Hello guys ,hope you have a great day . Can you please help me with my problem. I withdraw my money without any problem ,but there is nothing in my bank account. Please contact me . Thank you so much.💟
undone nebula
Login with facebook is giving error, someone help me please?
mellow turret
I've looked through a bit, and can't seem to find in any offered sponsorships where the "total player goal/requirement" is. I dont know how many players I need to get in the game to reach the goal. Can anyone help me out?
past shellBOT
@slim lance @trim sparrow ⤵️
snow wolf
Login with facebook is giving error, someone help me please?
Pinned messages in #helpdesk-facebook
snow wolf
Hello everyone I'm new on this I just want to know if it's OK to do the video s...
You can do it in Spanish.
snow wolf
I've looked through a bit, and can't seem to find in any offered sponsorships wh...
Should be on the Overview tab
Example
twilit stag
facebook not working please fix it
snow wolf
facebook not working please fix it
It's a known issue, check the pinned messages in #helpdesk-facebook
fast otter
sighs
gaunt sedge
see
fast otter
-3/10 trolling
void gate
Can someone please enable custom bot for Ground Control? My ID is 5bde61d71defff6a0859090c. Thank you.
mellow turret
Should be on the Overview tab
so at that point, we have to accept and begin to see right?
OH NEVERMIND
thank you, found it
❤️
snow wolf
Can someone please enable custom bot for Ground Control? My ID is 5bde61d71deff...
Enabled, restart ground control.
austere flax
Hey one question, does the watchtime command only work when i enable loyalty settings?
fast otter
Hey one question, does the watchtime command only work when i enable loyalty set...
Yes
austere flax
okay thanks
magic dust
HELLO! I CANT LOGIN WITH MY FACEBOOK ACCOUNT... NOTIFICATIONS NOT WROKING ON OBS STUDIO!!
clear cliff
For some reason, my alerts aren't showing on OBS, but the sound alert side is co...
same happening for me
tough hinge
Hoping into the Watch Party channel to watch the Nintendo Direct if anyone would like to join! The Direct will have about 40 minutes of on content showcasing some new games slated to release in the first half of 2023! Come hangout!
gilded pumice
You can do it in Spanish.
@wise mesa @wise mesa Thanks!
opal geyser
anyone else goals arnt counting for sponsorships ?
misty crow
Hello, does anyone know why this happens? It won't let me log in to any of my accounts 😢
valid cargo
Okay so I'm new to this whole sponsorship stuff. I currently have a raid shadow legends sponsorship that me and my stream are working on. I have had 2 people reach level 12, but it hasn't updated at all on my end in Streamlabs saying that they've completed it. Does this process take time to update or is my referral link just not working?
gaunt crystal
Okay so I'm new to this whole sponsorship stuff. I currently have a raid shadow ...
I'm having issues with updates as well
valid cargo
Do you think it will update eventually?
gaunt crystal
Do you think it will update eventually?
no idea. usually it leaves out a few people MAX but to leave out everyone? unheard of
valid cargo
I also spent $29.99 as it said in the campaign goals "Spend $20 - $30 in-game during live streaming and get fully reimbursed + $30 bonus!" and it did not complete the goal.
Idk what to do
gaunt crystal
Idk what to do
go to the streamelements wesbite and press the "help" (bottom left) and then get support. u can write out a ticket and they will email you the response and you can chat back and forth in your email
valid cargo
go to the streamelements wesbite and press the "help" (bottom left) and then get...
Alright, appreciate the help
gaunt crystal
np
civic pier
can someone help me
dusty orchid
Question about my sponsorship, my hellofresh campaign expired today but I know that a few people used my code today before the deadline, the website shows that they haven’t been counted. Will I still get credit and paid for it since they signed up before the deadline?
keen spear
hey everyone I am having problems logging into stream elements site and I just updating to windows 11 and I cant seem to log on it does anybody know when they are working this?
swift pollen
streamelements is having so many issues with FB im about ready to stop using streamelements all together
swift pollen
hey everyone I am having problems logging into stream elements site and...
yea everyone who tries to connect with fb. its been down since last night
valid cargo
I have no clue what’s going on with my sponsorship, at least 5 people have not counted towards the goal even though they used my referral link. How do I fix this?
night tangle
Apologies in advance if this is the incorrect channel to ask; is there any indication of StreamElements Loyalty coming to Youtube live streams ? Even without points accrual based on watchtime; I feel that even through the use of !daily and hourly !claim commands with cooldown settings the chat could be able to 'self produce' Loyalty points ?
vital falcon
I have no clue what’s going on with my sponsorship, at least 5 people have not c...
Having same issue!
civic saffron
latent hare
Help
timid harness
frozen pasture
im not able to login via facebook
#helpdesk-facebook has a message regarding Facebook
weary hound
I got the same thing basically, I didn’t get as much viewers achieving goals as you though
frozen pasture
What the hell.
winged crescent
how to slove??
facebook?
dull rune
@winged crescent yes..
winged crescent
<@269288662422913024> yes..
see orsuna's post above. theyre looking into it
dull rune
@winged crescent im from india
winged crescent
<@269288662422913024> im from india
no worries. simply jump over to #helpdesk-facebook at the bottom youll see the post. the tech team is working on it
swift abyss
can not log into my Streamelements dashboard
tough hinge
Thanks @winged crescent !
Our team is actively working on a solution for the Facebook problem!
lament whale
Is someone know what overlay is it?
tough hinge
Is someone know what overlay is it?
Grey Area Super Theme
lament whale
Thanks
shell furnace
Trying to figure out where to ask this.. it’s a sponsorship question and just trying to make sure it’s not a scam.
winged crescent
Trying to figure out where to ask this.. it’s a sponsorship question and just tr...
any sponsorship opportunity they offer through SE will be listed in your dashboard. best way to avoid clicking on any links in an email
shell furnace
Yeah i got it through the SE dashboard but when was doing some research, there were some people that said it was scam at first
pseudo hull
tough hinge
Yeah i got it through the SE dashboard but when was doing some research, there w...
Hey! So obviously our campaigns aren't for everyone. But we have had a lot of streamers have a ton of success doing campaigns, and if it's offered by us, it's safe to incorporate into your content
shell furnace
Perfect, that is all i needed to know!
I just didnt want to fill out some of the forms since they have some personal information they were requesting but sounds like its just part of the process!
tough hinge
Awesome! If you have any questions throughout campaign, the best place to seek help is with our support team. Filling out a support ticket would be the best way for you to get answers! But yeah all of that information is safe with us, and apart of the process to get involved with our partnered brands!
cloud shadow
Is there any way to turn off offline points in the loyalty system
pseudo hull
What do you mean?
cloud shadow
on twitch . when you type
!points we dont want that viewers can gain offline points
cloud shadow
but it works offline
in offline chat when the streamer dont stream
@tough hinge do you know?
tough hinge
Sudo actually knows way more than me haha
cloud shadow
Sudo actually knows way more than me haha
ok haha. so i guess you cant change it then. ty guys
grizzled hatch
I keep getting this error: "Error fetching profile from provider. Please contact us for help." When trying to sign in with FB and all of my alerts have stopped working, I can't find a contact to get it fixed.
grizzled hatch
https://discord.com/channels/141203863863558144/313419268471521291/1072928743477...
I'm a bot for not seeing this, thank you!
hot comet
I keep getting Error fetching profile for provider also. Can someone help
tough hinge
rustic grail
hoping someone can help with this, i have two streams running on my channel but SE only shows up in one of the chats and not the other, would there be a way to make it work in both chats or at least choose which one out of the two?
heavy root
help
warm salmon
raven dirge
24hrs still no solution...any updates on the progress?
tough hinge
Not yet unfortunately. We will make an announcement once we have a fix!
warm needle
how can i get the viewer count widget on streamelements for youtube?
hearty pendant
freaking out!! Supposed to have a bday stream tonight and can’t log in.. hope it get resolved soon!! 😢
heavy root
Not yet unfortunately. We will make an announcement once we have a fix!
Is the situation very complicated? 😦
tough hinge
From what I can tell, It seems like it is really complicated, but we have all hands on deck working on a solution!
heavy root
From what I can tell, It seems like it is really complicated, but we have all ha...
ok bro, good luck, hopefully this is for today, greetings to the whole team ❤️
tough hinge
ok bro, good luck, hopefully this is for today, greetings to the whole team ❤️
Thank you! I appreciate your patience!
hollow sandal
I keep getting Error fetching profile for provider also. Can someone help me ?
fast otter
I keep getting Error fetching profile for provider also. Can someone help me ?
What platform?
hollow sandal
fast otter
hollow sandal
We do not have permission to send messages
fast otter
That's so people will read the last message in the channel
hollow sandal
ok
west sequoia
leaden sandal
Hey I’m new to this need help is there any one who could talk me thru very noob to this
edgy meadow
Buenas tardes se me desvinculó el perfil de facebook al streamelements
ivory zenith
How do I test follows on the website? Cannot find the button anymore.
fresh apex
Anyway I can get some advice, trying to start some sponsor campaigns did a few in the past no issue, all the ticks are complete but the "Review the campaign brief" even though I've read it plenty of times
ivory zenith
anyone have a clue why i cant seem to login to stream elements through OBS
eternal needle
anybody know when stream elements will be back up??
fervent iris
anybody know when stream elements will be back up??
Have you updated the obs and log in to stream elements through obs so it'd link up I did this yesterday
twilit stag
how much time to get fix facebook Error fetching profile from provider problem ?
twilit stag
Have you updated the obs and log in to stream elements through obs so it'd link ...
not work
fast otter
how much time to get fix facebook Error fetching profile from provider problem ?
No ETA at this time. Watch #helpdesk-facebook for updates.
somber junco
Incredible, here they speak English
brisk chasm
can streamelements live use a wireless mic or are you forced to use your phone's mic?
onyx dagger
Please help! I had an old twitch account connected to OBS with a follower count overlay. I’m now on a new account but the follower count overlay is still there and I can’t get rid of it
celest saffron
Please help! I had an old twitch account connected to OBS with a follower count ...
lol
celest saffron
Please help! I had an old twitch account connected to OBS with a follower count ...
What do you mean
frozen pasture
Please help! I had an old twitch account connected to OBS with a follower count ...
Delete the browser source
onyx dagger
This. There is no browser source. Or idk how to find said browser source
edgy lantern
Hey! So obviously our campaigns aren't for everyone. But we have had a lot of st...
can i get sponsorships if I'm in Jamaica?
ripe blaze
what happened?
snow wolf
what happened?
See #announcements
ripe blaze
owww thank you so much!
timid perch
is there anyone who has either started a sponsorship or from staff directly that can help with an issue?
ashen crystal
Haiya! I am currently playing War Thunder but the counter isn't updating with every round I am playing. How do I integrate or connect the game to the counter? Thank you very much!
fast otter
<:airawrHi:814620270220279851> Haiya! I am currently playing War Thunder but th...
It can take several hours for it to update.
ashen crystal
It can take several hours for it to update.
Oh, no need to connect anything?
fast otter
I don't believe so, everything you need to do should be in the instructions
ashen crystal
It didn't let me know if you I email log in or Twitch integration. Just download and play..
fast otter
I would guess Twitch integration, but let me double check.
ashen crystal
I would guess Twitch integration, but let me double check.
The log in is just email and password.. no way for me to integrate Twitch in th elog in
fast otter
Ah, then email and password it is
ashen crystal
My registration only required email and password.. but it has no way to differentiate me from other users
pseudo kite
Hi! I was just wondering where one might find an email for general streamelements support?
solar mural
Yo guys, I tried buying my own merch plus some of my customers did too, and they couldnt get to the debit card process. Any reason as to why that may be?
<@&364840891023622144>
coral plank
Hello guys Who knows why dont conect with Facebook?
past shellBOT
@solar mural ⤵️
south ether
Can any one help me please
fast otter
Can any one help me please
celest orchid
Why is my sponsorship users not increasing when people are doing it.
maiden dome
😆
tough hinge
Hey! It’s an issue our team is aware of and have posted Amin #announcements
fervent escarp
This is boggleing my mind maybe one of you guys can help. I have a 1080p sized Overlay and a webm video that is 1080p I also have the layer setting at 1080p but the size is way off? anyone know whats going on?
fervent escarp
I think this may be a bug cause now that I am looking at this it may seem the uploaded videos has this weird spacing at the bottom.
Figured it out ugh its the Layout Sorry guys
low meadow
hello
im new on being affiliated, about 2 weeks, i was told that i need badges and emotes on my stream, and alot of people are asking me to pay money to get this stuff done, and another told me that i can get them for free. im not that smart in adding these kind of stuff, i want my stream to look amazing. need help please
tough hinge
Hey @low meadow ! Congrats on being Affiliated! There are plenty of guides on YT on how to make your own emotes by using something as simple as a picture of you and photoshop, or even MS paint. That usually the cheapest/free way to do emotes. But if you want anything designed digitally by a professional artist, we have some folks in the #art-marketplace who do designs for a price!
full edge
Hello, I use OBS and SE.live. The chat bot was working. I changed the current bot name to my name. It worked. Since a couple of days my chat bot is not working. I uninstalled SE.live and installed it again. But it is still not running. So I changed back the name to Streamelements. Now I can see the Test message in the chat room. And the discord command is working. So how can I fix it that the bot name becomes my name? Sorry, my english is not very good!
cold crown
Hi All, Im struggling to login into stream elements using facebook. The error is Error fetching profile from provider. Please contact us for help. Is this a general problem or how do I resolve?
weary nacelle
Anyone else having issues when someone uses their Prime sub that the alert doesn't come through? I have all the different variations set properly. The only one that doesn't send the alert through is Prime
tough hinge
Hi All, Im struggling to login into stream elements using facebook. The error is...
We have a post in our #announcements channel that addresses this error
past shellBOT
@ionic loom ⤵️
modest tundra
Hi All, Im struggling to login into stream elements using facebook. The error is...
I also had this problem... how to fix ...
tough hinge
winged crescent
Why is my sponsorship users not increasing when people are doing it.
in the FAQ's this is mentioned. might be the issue " Yes, on some sponsorships. Promotions can be limited by the geographic location of the participant or the platform that they’re using (such as a mobile phone vs a PC).
Consult your campaign brief to ensure that your promotion of the sponsorship has the proper limitations. Your brief will also inform you if some of your audience is not eligible to participate.
If you have any concerns, please contact the support team."
tired phoenix
What's the time frame for the Facebook api being fixed? I'm considering moving over to slabs if this goes on much longer, not having scare alerts is impacting me financially. The same we know there is a problem in the announcements for the past 3 days isn't exactly keeping us "updated"
snow wolf
<@&364840891023622144>
pseudo hull
Thank god discord on mobile web actually functions as desired.
winged crescent
grabbed a screenshot and sent it to discord as well on their twitter. ive been on their butts to add something better for reporting users directly to them to get them off the platform
pseudo hull
Sucks not being able to hackban in client with a visible message >.<
winged crescent
ICQ was better lol .kill! lol
fast otter
I had to get on the mobile browser because the app wasn't working
oblique urchin
<@&364840891023622144> I am experiencing issues with the Mercury platform and it's an urgent matter. Who do I contact?
snow wolf
<@&364840891023622144> I am experiencing issues with the Mercury platform and it...
#beta_mercury. Don't ping the moderators unless someone is breaking the rules
oblique urchin
thanks!
tough hinge
@oblique urchin I inquired with our team how to help you! Should get an answer soon, as I got your DM!
oblique urchin
Thank you!
deft junco
Hey volks, someone else got issues with alerts? I changed my cheer alert but it still shows the deleted one. This happens only on the cheer alert. Can anyone help plz 🙂
snow wolf
Hey volks, someone else got issues with alerts? I changed my cheer alert but it ...
Check variations.
deft junco
🤦♂️ worked haha, THX. Im sitting way to long here already i guess 😁
tired phoenix
What's the time frame for the Facebook api being fixed? I'm considering moving over to slabs if this goes on much longer, not having scare alerts is impacting me financially. The same we know there is a problem in the announcements for the past 3 days isn't exactly keeping us "updated"
fast otter
What's the time frame for the Facebook api being fixed? I'm considering moving o...
I haven't seen any updates yet. It will be posted in #announcements and #helpdesk-facebook when there is one.
clear cliff
can anyone help me streamelements is not showing more then 3 tips
clear cliff
?
fast otter
@vagrant minnow The bot should behave a bit better now if you want to repost the link.
weary nacelle
Anyone else having issues when someone uses their Prime sub that the alert doesn't come through? I have all the different variations set properly. The only one that doesn't send the alert through is Prime
twilit stag
plz fix fb problem asap
viscid oracle
I can't seem to get streamelements to tweet out when I am live. How can I fix this?
orchid trench
obs is not working i am on facebook
brave dagger
Someone who can help me adding a payment methode to SE Merch?
hybrid crypt
Is there a simple way to move my alert widgets into other overlays?
fast otter
Is there a simple way to move my alert widgets into other overlays?
You can duplicate the entire overlay, but there isn't an easy way to move just one widget.
spare blaze
hybrid crypt
Sorry about that! The header doesn’t show up on mobile, thank you for answering though!
limpid ivy
can someone help me i'm brazilian and i follow a streamer @LuquEt4 but i changed my twitch name and my points disappeared in the shop can someone help me
ancient summit
can someone help me i'm brazilian and i follow a streamer @LuquEt4 but i changed...
!rename YOUR_OLD_Name in their chat
limpid ivy
just type !rename
fast otter
just type !rename
!rename and whatever your name used to be
limpid ivy
I already did and now
fast otter
That's it
ancient summit
is there anyone there?
After doing the command, try !points in the chat to see if it moved
limpid ivy
I type and nothing appears !!!
ancient summit
I type and nothing appears !!!
are they live?
limpid ivy
Yes
ancient summit
Yes
If you did the rename command, it should have worked
You did do !rename YOUR_OLD_NAME and not just !rename in the chat, correct?
limpid ivy
I typed !rename only appeared to put the old name and then nothing appeared if it worked or not
limpid ivy
You did do `!rename YOUR_OLD_NAME` and not just `!rename` in the chat, correct?
I didn't understand
ancient summit
I didn't understand
What is the old name? what is the new name?
limpid ivy
What is the old name? what is the new name?
the old one is flpfzinn and the new one is fp_cpx21
ancient summit
the old one is flpfzinn and the new one is fp_cpx21
and in the chat you did !rename flpfzinn?
limpid ivy
and in the chat you did `!rename flpfzinn`?
I put !rename and then I put !rename flpfzinn
I got mnw @ancient summit @fast otter thank you very much I was in a state of suffering here if it's crazy
past shellBOT
@knotty oak ⤵️
knotty oak
pseudo hull
Until noted there or in #announcements no.
white rain
Gothca. I saw some people were able to stream today but I'm still having issues. Wasn't sure. Thank you @pseudo hull
open hedge
Hello everyone I have been using the se live and really do like it but I haven't worked out how to change my stream titles but how do I add tags to it, please?
spare blaze
When in doubt, the description of the channel is a good place to start.
mild mirage
Hi , i missed to save my affiliate link for the ROK sponsorship , how i get it?
snow wolf
Hi , i missed to save my affiliate link for the ROK sponsorship , how i get it?
The link should be on the 'Setup' tab
mild mirage
The link should be on the 'Setup' tab
thanks but i cant find this windows , "setup done" ...
past shellBOT
@mild mirage ⤵️
mild mirage
Yesterday I registered and got my link. Are the places already gone maybe I'm too late?
spare blaze
open hedge
When in doubt, the description of the channel is a good place to start.
sorry
spare blaze
No worries. Posting in the right channels will give you quicker (and probably more accurate) answers anyways. Also keep an eye out for pinned messages on each channel, as frequent questions are usually get a single answer.
open hedge
which channel would you advise please?
cunning tundra
which channel would you advise please?
#helpdesk-selive would be a good place to start I recon
worn yoke
Hello, I'm coming to you because I'm looking for help with an ad campaign for my stream. I find it unclear and I would like someone to help me. Either in private because I think we can't post info from the campaign. Or someone from Streamelements support who would be competent.
primal lintel
These facebook errors has been days. My stream basis on the alerts from SE. I don't want to do all over again to another services. Hopefully to be solve soonest. 🥲
past shellBOT
@worn yoke ⤵️
past shellBOT
cunning horizon
Hogwarts Legacy sometimes lag on stream a lot for some reason, tried dlss performance, v sync and no v sync, it looks it uses 100% gpu alone sometimes, without needing, any tips ?
eternal rune
Heyyy guysss
frozen pasture
Hogwarts Legacy sometimes lag on stream a lot for some reason, tried dlss perfor...
Known issues on PC
heavy root
f facebook
fierce jacinth
hello i want to duplicate my alerts from twitch to youtube but its giving a error al the time what i need to do
wind matrix
Any idea on when version 29 will be fixed? I’m still crashing.
placid fulcrum
Does anyone know a fix for a page not loading on the website? I am trying to look at hello fresh sponsor but keeps going to a blank page
past shellBOT
@wind matrix ⤵️
signal mist
I am having trouble with the credit roll. For 3 streams it showed no follows/subs etc. Most recent stream it only showed 3 of the new follows which was not all of them and none of the subs? Can anyone help?
green sail
Please provide an update to when Facebook alerts will be working again. Because it has been 4 days I have been forced to redo most of my alerts on another service. I prefer SE. Any idea when this outage will be corrected? TY
opal latch
help me ;c
dapper rover
Please provide an update to when Facebook alerts will be working again. Because ...
I am the same, I think it was time to migrate because already 4 days without alerts
worldly moat
craggy ore
noob q 1: where should i ask noob questions?
spare blaze
hearty pendant
Seems like might just have to switch to StreamLabs!! No updates or communication at all!!
fast otter
Seems like might just have to switch to StreamLabs!! No updates or communication...
About what?
hearty pendant
About what?
With the updates for the FB issue.
fast otter
With the updates for the FB issue.
It's only been a couple days. Troubleshooting takes time.
tough hinge
We've been actively working on it over the last few days. There are a lot of different things that go into this solution, so unfortuntely it's not as easy as it sounds. I will try and get an update from our team and see if I can get a time frame. Until then, we just ask to please remain patient. It's much appreciated!
real shadow
could i please get some help with my sponsorship question?
compact spoke
"Error fetching profile from provider. Please contact us for help."
Can anyone help with this error?
opal geyser
yo why does my youtube alerts not work ? ?
gritty cave
having same issue with youtube alerts not working
ivory zenith
I need help closing my account.
fast otter
past shellBOT
serene pecan
StreamElements: ampghoste has spent 0 secs watching ampghoste
quiet charm
teal shell
hi
delicate lodge
what is the newest version of stream elements? just checking something
teal shell
Not satisfied with work Error fetching profile from provider. Please contact us for help.
RETURN TO APPLICATION
past shellBOT
@shell valve ⤵️
shell valve
@everyone can i please get a staff member dm or somehting
heavy mesa
Hii, may I ask is there any possible way to run /announce (twitch command) with SE timers ? I google it soo many times, I tried many options but nothing works as I needed. Does somebody anything about it please ?
pseudo hull
@heavy mesa vanilla /announce will work but not the colored variations.
heavy mesa
<@361148702678712320> vanilla `/announce` will work but not the colored variatio...
That's working 😄 Thanks.. I tried that at the first time when I needed that but unfortunately it doesn't work. Thanks again.
autumn swift
Any response from facebook?
zenith veldt
Howdy all. Just a question about sponsorships..... since I'm a console user, I have no ability to use overlays, does this matter as a console user or should I only accept a sponsorship that I can fully complete?
twilit onyx
quick thicket
aun no hay respuestas de fb gaming
alpine notch
anyone know how to change the grid size on the overlay editor?
alpine notch
Howdy all. Just a question about sponsorships..... since I'm a console user, I h...
according to the descriptions you need the overlays. look into lightstream as an option until you get a pc at hand.
sterile python
Hey I recently got a factor 75 sponsorship , if u ever had one I would like to know your experience with it because I see a lot of bad things about it like not getting the money , if u can just let me know your experience with it
eternal lynx
Any news about the facebook problem ? it doesn't allow to start a section 
white rain
Any news about the facebook problem ? it doesn't allow to start a section <:chic...
I've seen more streamers on Facebook who use OBS/SE but I'm not sure how they got it work.
eternal lynx
I've seen more streamers on Facebook who use OBS/SE but I'm not sure how they go...
I have seen several solutions but none worked for me.
white rain
I have seen several solutions but none worked for me.
What have you tried? Just curious if it would work for me. I've been racking my brain for like 3 days now.
eternal lynx
What have you tried? Just curious if it would work for me. I've been racking my ...
changing admin accounts and putting my main account back on my main account
white rain
changing admin accounts and putting my main account back on my main account
Gotcha. I tried that too. I've been playing so many settings trying to get it working but no dice. It sucks. It's hard to build a channel when you can't stream. Lol
woven bridge
How to work chatstats anyone know?
dark ibex
The streamelements won't let me log in with facebook, does anyone know why?
heavy root
f facebook
calm flare
Anyone else experiencing SE Activity Feed (pop-out for OBS) not showing activity like new followers, subs, etc but the alert and sound still shows on screen? Happened to me today and a few other streamers experienced it yesterday
mystic kraken
fierce bronze
See <#313419268471521291> <#593481048130584582>
ty :,(
past shellBOT
@woven bridge ⤵️
vestal dove
<@&382267076632379392> Hello there, i haven't logged in in facebook for a while and now when i try too i get this message, can anyone help??
vestal dove
<#313419268471521291> <#593481048130584582>
i don't have permission to send message there!!
snow wolf
See the last message there
tired phoenix
5 days the same 'update'
prisma stump
Can anyone help with merch I need to increase my logo image quality
spare blaze
What up
fiery spear
good good you?
fiery spear
fiery spear
oof
spare blaze
I saw this 3060 TI on sale today, as soon as I woke up
Looked up warranty coverage and any issues with this particular model (3 fans, from MSI), and then bought it
Did a deep clean on my brother's GPU before I return it to him
ivory zenith
Hey. How do I get help? I am modding for a user and he has problems with his streamelements obs, where his notifications doesn´t show up? Can someone help me out?
spare blaze
Hey. How do I get help? I am modding for a user and he has problems with his str...
Check the channel's description. Should give you a good list of channels where you can look for proper assistance
ivory zenith
Check the channel's description. Should give you a good list of channels where y...
Yeah, but I don´t know if I should just @ moderator or something else?
spare blaze
No need to @ anyone. Just look up to see if your question has been asked recently (and much likely already has the answers you are looking for), and if not, just ask it, straight to the point. Make sure to include as much objective information as possible, as relevant to your issue.
ivory zenith
No need to @ anyone. Just look up to see if your question has been asked recentl...
Thank you
pseudo hull
@tame igloo Only warning but this is not the time nor place for that kind of behaviour.
earnest bluff
Where to go if I need immediate assistance?
In the middle of a sponsor campaign and it's having issue.
heavy root
f facebook
unreal shell
the nofity pbutton for sponsor ship is broken guys
lime needle
error fetching profile ? anyone else getting this i cant even log in
grave barn
New here. Alerts using the emulate button works but when an actual subscriber subscibes I get not alert. How do I know if the user subscribed because I am myself trying with a dummy account.
night tangle
StreamElements alerts just came back online (for me at least) success !
sturdy oriole
Does anyone know how long it takes for the payout to recognize your new payout method? The would not accept my verification for my old bank information so I just changed the payout method to paypal and it's still showing me an error regarding bank details
grave barn
StreamElements alerts just came back online (for me at least) success !
is this for youtube? Can you share how long it was down? There are some messages saying alerts dont work on youtube and YT has acknowledge this... thanks
azure flint
i just streamed a game as a sponsorship, when io finished i went to check and it says that i didnt stream the game, and that i still have to stream it for another 2 hours, is there anyway that i can fix this?
can anyone help?
fast otter
i just streamed a game as a sponsorship, when io finished i went to check and it...
It takes time to update
fast otter
Some parts of some sponsorships can take up to 48 hours to update
past shellBOT
azure flint
thank you
dense epoch
So, I had the wrong paypal email set up in my payment options for my sponsorship, SE attempted to pay me for my sponsorship but it got rejected, I already went into the settings and changed my email to the proper one, how long will it take before SE attempts to recredit my payout with my new proper email address?
random tide
yo, was wondering if anyone else experienced this. But I was doing a sponsorship and one of the things that I did was pay money for an in game item (the campaign said that it would reimburse me and my activity feed acknowledged that I spent money on the game) but it does not show up on my campaign progress
past shellBOT
@random tide ⤵️
manic kayak
Hello
random tide
the support tickets are not working
it is giving me a "try again" message when trying to submit it
pseudo hull
So, I had the wrong paypal email set up in my payment options for my sponsorship...
It's in a "pending" state and should be retried in the next few days or so automatically.
pseudo hull
it is giving me a "try again" message when trying to submit it
Could you try another browser or incognito/private?
peak swift
Hi, can i get foolz somehow in dm?
uncut flame
Happy valenfriend day everyone!
split summit
Hi All, does anyone have any fun streamer perks + sound effects I could include in my loyalty store?
tough hinge
the support tickets are not working
You can always email support@streamelements.com!
lapis umbra
hey there everyone, happy to be here with you 🙂
I was just trying to start streaming, do any of you have a link for a confused newbie how to use SE+ OBS ? I have zero experience with both of them
past shellBOT
@lapis umbra ⤵️
drifting cliff
hey guys
cunning horizon
After 1 Hour bitrate just dies for some reason, in the last streams that is always what happens
any idea ?
drifting cliff
i have a bit of a problem wioth overlays for obs, dont want to flood the chat so if anyone klnows about overlays let me know
lofty vine
I really hope someone in a higher position on the stream elements staff reads this ^^ <3
neat maple
My issue is my activity feed showing 20 people completed it but my events showing that 19 people completed it. How is that possible to see two different things for the same event
ruby folio
You can always email support@streamelements.com!
Just so you know, I think you can use discord timestamps instead of asking people to convert 😉
<t:1676466900:f>
<t:1676466900:f>
pseudo hull
He knows. That link that was given is also used on other platforms we give announcements on.
tough hinge
Thank you! Noted for next time! Talking it over with the team to see if it's best to use that going forward!
tough hinge
I really hope someone in a higher position on the stream elements staff reads th...
Saw our team responded to you, so just removed that post to prevent any confusion, as the brief explains what your issue was! Thank you for reaching out though, and hopefully we were able to clear up any confusion!
heavy root
gg fb
fierce bronze
someone has a
cumulative timer for facebook gaming?
autumn belfry
is it just the SE chat bot that is gonna be down? Can i still use OBS
pseudo hull
Just the chatbot.
pseudo hull
The only thing that won't work is the bot saying anything in chat such as commands or timers.
unreal shell
Okay does anyone got paid yet for the raid thing
Cuz it said I would get paid by a certain time but I haven't been paid...
gentle wadi
Hi could someone tell me if it's possible for FB chat to show up on S.E rather than the FB page where I hit go live please
spare blaze
There are support channels for pretty much all your questions, everyone. So please ask them in the appropriate places.
Read the channels' descriptions, including this one.
tough hinge
There is also a way to fill out support tickets on the website too, which is typically faster then waiting for a response here in Discord!
spare blaze
And using the search function can save a lot of time, since it may have been answered before.
lunar oak
this might be a duh question - but when doing sponsorships and it says "wait for 2d before next stream" I can still stream my normal content right? Example - Day 1 Sponsor, day 2 and 3 an indie game, Day 4 Sponsor.
frozen pasture
this might be a duh question - but when doing sponsorships and it says "wait for...
That seems logical
I would just do what you normally do. I’d assume 2d = 48 hrs after first stream ends?
gentle wadi
There are support channels for pretty much all your questions, everyone. So plea...
Sorry il put the question in the rite place 😊
idle coral
Hey, I gave the wrong iban in se.pay. Do I have the option to undo and enter a new one?
tough hinge
Hey, I gave the wrong iban in se.pay. Do I have the option to undo and enter a n...
You should fill out a support ticket, as only our support team can help you!
past shellBOT
long moat
I cant login using my facebook account. Help 😦
dusty mason
I cant login using my facebook account. Help 😦
check out the appropriate #helpdesk-twitch channel
arctic bluff
is there a fix for SE.live coming soon?
nimble tangle
Hey, does anyone know where I can get free overlays that revolve around monkeys?
lofty vine
Saw our team responded to you, so just removed that post to prevent any confusio...
i wrote it for everyone to see. who is getting confused about my post? thats a bit ridiculous you deleted my post.
pine nexus
I was challenged to rizz up streamelements how do I do that 🤣
ivory zenith
Question, For a campaign sponsor i keep replying to a message they send me in supprot and it looks like my response keeps getting deleted...
tropic plank
🍀
wooden grail
sup yall
snow wolf
wispy nimbus
On February 7, I received a PaySafeCard connected to StreamElements on Tipply and I have a question how long do I have to wait for checkout verifications so that I can withdraw ?
ivory zenith
Can anyone help me how to reset my “gambling points”
tough hinge
On February 7, I received a PaySafeCard connected to StreamElements on Tipply an...
I would fill out a support ticket, as they would be able to answer that better!
past shellBOT
tough hinge
⏰1 hour reminder!
At 8:15 am ET, we will be performing our planned maintenance to optimize our chatbot performance.
It will last up to 30 minutes and will impact all chatbot features for Twitch.
Time zone converter 👉 <t:1676466900:T>
paper gulch
tough hinge
🚨 SERVICE MAINTENANCE 🚨
The SE Chatbot feature will not be available for Twitch.
We only expect a downtime of 30 minutes or so!
tough hinge
🚨 SERVICE MAINTENANCE IS NOW COMPLETE! THANK YOU FOR YOUR PATIENCE 🚨
clear cliff
i need help help regarding sponsorship its not counting orders
past shellBOT
@clear cliff ⤵️
fast otter
Can anyone help me how to reset my “gambling points”
There isn't really a way to reset the channel points.
clear cliff
@fast otter CAN U HELP ME
fast otter
<@351166251445518337> CAN U HELP ME
You were given a response, sponsor issues require a ticket.
normal leaf
Are the bots slow for anyone else today?
past forge
Yes
past forge
Slow and throwing some notification again...
fast otter
Are the bots slow for anyone else today?
#helpdesk-twitch or #helpdesk-youtube would be a better place to ask
normal leaf
Wasn't asking for help, just gaging the room.
fast otter
Fair, but there's a half dozen people who have asked about the same thing in there and had a response. 🙂
sterile parrot
Yes
dusk tendon
can some1 help me
civic pelican
is the server down again for SE?
past shellBOT
@dusk tendon ⤵️
fast otter
is the server down again for SE?
Not that I am aware of
civic pelican
commands are all delayed
tough hinge
Devs are aware and working on a fix!
civic pelican
currently modding for someone and commands pop up like 60-120 seconds later
civic pelican
Devs are aware and working on a fix!
okay great
tough hinge
🔧 We are aware of a current issue with some users experiencing duplicate responses / timer messages from our chatbot.
The team is deploying a fix for this, which should be resolved within the next 24 hours.
Thank you for your patience while the team completes this solution. 🙏
magic viper
Guys the bot this bugado! It's taking a minute to get out of the controls!
stable lodge
Just out of curiosity, do we have an ETA when it might be fixed?
tough hinge
We're hoping anywhere from the next 12-24 hours. The bot is being updated and rolled out, which takes some times according to our dev team
fast otter
We're hoping anywhere from the next 12-24 hours. The bot is being updated and ro...
Have they tried building it closer to where it's going to be deployed so they don't have to roll it as far?
fast otter
Can only do so much
arctic bluff
Is there a fix coming soon for se.live ?
fast otter
Is there a fix coming soon for se.live ?
#helpdesk-selive and let them know which part is not working for you
light burrow
just asking but where can i post a problem about Mercury?
dusk ginkgo
anyone else having trouble accessing the stream elements site?
ripe kernel
Seems to be down atm
dusk ginkgo
ah
fast otter
I just tried and it's up for me
ripe kernel
I think it was overloaded because it seems to be sending the commands with massive delays
ripe kernel
Oh my bad for being vague, nahh I meant it was struggling to post stuff in stream chat. It's currently taking 5+ minutes to reply lol
fast otter
Oh, yea, there's a known issue with the twitch chat bot. See #announcements #known-issues and #helpdesk-twitch
ripe kernel
Ah, cheers! Appreciate the help.
daring gust
Out of curiosity, is it possible to get the chatbot to gain access to Bit Emotes at all?
fast otter
It is not
daring gust
Thought that was the case. Thanks for the response.
rain hollow
Anyone else having issues with the chatbot / custom commands / alerts being extremely behind? All commands/alerts, etc are running about a minute and a half behind on a stream i'm modding for on twitch
rain hollow
Yeah, I saw that, but nothing being duplicated just extremely delayed so assumed it wasn't related
fast otter
It's probably related
dim knot
same everything is delayed for like 5+ minutes
full vine
any way to report someone?
fast otter
any way to report someone?
You can dm me and I can forward it on
leaden marsh
i feel like this might not be the right place to ask but it wasn't obvious to me if there's a channel for that..
For anyone that's building Stream Elements overlay/templates.. are there Softwares that make that process easier. Like LiveUpdate as your editing the CSS/JS/etc...
Im new'ish to HTML/CSS/JS but im sure there has to be something out there that makes this process easier to visualize the changes you make as you go.
fast otter
i feel like this might not be the right place to ask but it wasn't obvious to me...
Microsoft Visual Studio Code maybe?
I use notepad++ and the refresh button in a browser
leaden marsh
Thanks for the suggestions! Ill do some research around it :3
outer viper
Can anyone help me please? Is there a way to extend my sponsorship offer?
I'm getting hit offline (ddosed) and am unable to stream for the two hours thats needed for the sponsor, and I was wondering if i could get it extended please.
past shellBOT
@outer viper ⤵️
outer viper
Thank you
burnt condor
My friend stream elements keeps doubling the messages anyone to why ?
pseudo hull
burnt condor
@pseudo hull thank you
fierce ether
I have trouble with my alerts not showing up in OBS was working then just stopped
shadow pivot
Is anyone having trouble getting into their stream elelments
crimson sable
I see the announcement about the scheduled maintenance and the one about it being completed. But a stream I mod for was having extremely delayed responses from SE in Twitch this evening. I am just wondering if this is also a known issue or perhaps related to the duplicate response problem. Chatbot commands and also subscribe responses were coming through like 5 minutes after the command is called. Anyone else see this? It was happening for our whole stream from about 3pm-7pm pst.
weak hill
i had them too. not just you
crimson sable
I figured I would bring it up since this isn’t specifically mentioned in the known issues channel.
pseudo hull
It's also in #announcements
crimson sable
It's also in <#313419268471521291>
Yeah I saw it talking about duplicate responses, but it doesn’t mention the large delay.
pseudo hull
Both hand in hand ATM.
crimson sable
Ok good to know. Thanks for confirming.
craggy spindle
Hello
having a problem since isntalling the Plug in for obs
its keeps saying streamkey is invalid
pulsar magnet
maybe, disconnect from obs 1st, reset stream key and relog/reconnect
pseudo hull
You cannot nor do we support it.
muted thistle
good morning everyone. I need help
on my baby stream it doesnt let him to see his commands
and i have access to him on full control
and i mod i did everything
spare blaze
vagrant acorn
quick question, as a twitch streamer who has completed sponsorships through stream elements in the past, what can I do to get more offers? It seems that lately there has not been as many offers as there has been in the past
spark panther
Error fetching profile from provider, you need at least one manageable page. Please contact us for help.
thats the error message I get when I login
help?
trim elk
So I have never streamed before and I'm trying to use this website and I am very lost. How do I add overlays from the Streamelements website to the OBS
cunning tundra
So I have never streamed before and I'm trying to use this website and I am very...
#1021516613532532887 should have all the info you need
tough hinge
https://twitter.com/Dexerto/status/1626267831934369792?s=20
How do you feel about this?
tough hinge
LOL
fiery spear
YouTube still doing better than twitch ig tho 
we still haven't heard anything about fan funding too tho 
ivory zenith
campagne raid c'est une arnaque ?
pseudo hull
@storm lotus Not the place for that.
rustic osprey
how in the world do i search for what im looking for in the widget share?
craggy osprey
Hey how can i do for Twitch like /Discord and then comes an invite for my server?
fossil quest
is the bot fixed,? cant find info in annoucnements
cloud chasm
@fleet grove I would very much appreciate not receiving random friend requests and solicitation for graphics work. Thank you.
vagrant echo
I tried a chat command and it didn't work at all. Is something wrong? How do I fix it?
little bronze
are there new issues with the bot again? command responses/events are delayed
deep glacier
I am have delayed responses with streamelements where some commands aren’t working as well.
fossil quest
yeah, me too, so it must be global
smoky sphinx
Who can I talk to about helping me with the Custom Streamelements bot? I have tried everything to get it to work but when I use test message nothing comes up.
digital sky
Are you all working on fixing whatever is wrong with the chat commands?
wise blade
can someone point me in the right direction for an sepay question?
bright kite
I have noticed that StreamElements bot has been delaying responses by several minutes and well as double posting responses to commands
near dagger
check #announcements @bright kite
real karma
Anyone know if kappagen will ever animate twitch emotes it does for bttv but not twitch or 7tv very surprised its not a thing
fast otter
can anyone help me regarding tips issue
What issue?
clear cliff
like for example some one tips me from his mom or dads account and it desplays from there and and i want to change it to his name and display on my stream is is possible?
fast otter
It is not possible
fast otter
No
clear cliff
did u get my exact question @fast otter ?
fast otter
You cannot change someone else's PayPal information that they used to donate.
clear cliff
You cannot change someone else's PayPal information that they used to donate.
its not a paypal then
fast otter
The only thing you can do is not require people to log in when they donate, then they can input whatever name they want
But it's up to them to change it, there is nothing you can do
mild sinew
where can i get help in re to a sponsorship
past shellBOT
@mild sinew ⤵️
hot oxide
past shellBOT
@hot oxide ⤵️
vagrant echo
I've looked at the updates and known problems however the SE bot for me isn't delayed it just straight up won't work
ivory zenith
where can i get help in re to a sponsorship
hey frogan. check support tickets on top
pastel niche
hey friends! im' trying to enable your chatbot... is there a launch button or something like this for the stream? just wondering what i need to do next... i have overlays working, i have my twitch account connected, just wondering how to enable the bot! fanx! 🙏
tardy citrus
Can anyone help why my Streamelements bot won't work when I start stream but works off stream?
agile pollen
Is it possible to increase the donation TTS character limit above 255?
pseudo hull
It is not.
winter void
Can anyone help why my Streamelements bot won't work when I start stream but wor...
Check if you didnt set commands to "Offline only" by accident.
foggy anvil
hey guys just wondering how to get streams chat showing but not on my actual stream. just switched to streamelements and just trying to figure things out to go live
mellow tide
Does anyone know when is SE Pay coming to Australia 😦
and if YouTubers can get sponsorships through streamelements?
leaden knoll
someone PLEASE help me with streamlabs studio- i cant get my chat to connect
helpppp ive tried everything from resetting my stream key to looking at every single setting
spare blaze
Streamlabs Studio LOL
You are using OBS Studio (with the SE Live plugin), and even if it were SLOBS related, it would be the wrong Discord server, as this is the StreamElements server
This isn't a support channel, and please don't spam your question.
craggy osprey
how to gain much follower at twitch i got oinly 1
spare blaze
how to gain much follower at twitch i got oinly 1
Work on improving your content and creating value for your viewers.
craggy osprey
Ok
balmy gate
i had a sponsor but now it’s gone? lol
lunar oak
i had a sponsor but now it’s gone? lol
same
balmy gate
made my followers download a game for nothing
lunar oak
was it world of warships?
Mine was Marvel but I also had 2 other offers
lunar oak
I hope so
waxen lark
I have the same issue with my Raid Shadow sponsorship, I checked out a couple hours ago and it was all fine, and now it's gone
timid bramble
same here for raid, just disappeared assuming its a bug though
lunar oak
I really hope it is. I posted in the sponsorship feedback and sent a help request through the site.
waxen lark
I really hope it is. I posted in the sponsorship feedback and sent a help reques...
Can you keep us in touch ? To know what we have to do if it don't reappear
lunar oak
Can you keep us in touch ? To know what we have to do if it don't reappear
I'll try
balmy gate
it’s a big problem, some of my viewers downloaded the game and it didn’t count them days ago and now this problem
waxen lark
it’s a big problem, some of my viewers downloaded the game and it didn’t count t...
Yeah I had the very same issue, and this afternoon it was fixed, every account from yesterday were count and now it's gone
late quiver
is anyone else experiencing that active & completed sponsorships do not show up anymore
balmy gate
i had like 5 accounts but 10 of my viewers were playing the game with me on discord
and they all had vip (one of the perks that my code gives them) so i think i have to contact se sponsorship support
waxen lark
Back up for me
timid bramble
its on and of for me now
waxen lark
Yeah seems to be like that
balmy gate
on for me
summer sleet
hey everyone
shy sigil
I need help too, the website wont let me send a support ticket
lone inlet
the support form is working
fast otter
and support ticket is broken for me
Are these the directions you're following?
haughty vigil
yes
mighty silo
Hello. I have started a giveaway on SE but the viewers cannot get their tickets by typing in chat. Only by going to website. How cna I remedy this?
Message #helpdesk-twitch
fast otter
I didn't post them yet, but your enthusiasm is appreciate
haughty vigil
past shellBOT
fast otter
Hello. I have started a giveaway on SE but the viewers cannot get their tickets ...
Please don't post questions in multiple places, and use the #helpdesk channels for support
haughty vigil
so the ticket is broken 100%
fast otter
now what do i do
What browser are you using? Can you try chrome in an incognito tab?
haughty vigil
ok
mighty silo
Please don't post questions in multiple places, and use the #helpdesk channels f...
Thanks for the support.... maybe others asking questions in here led me astray.... Noice modding though
lethal plume
SE mobile app stopped working for me. Is anyone else experiencing issues?
lunar oak
Can you keep us in touch ? To know what we have to do if it don't reappear
It’s back up now.
haughty vigil
wait if you press no on a sponsor right when you did all steps and were waiting to be approved you have to wait for a new sponsor?
i miss clicked no
fast otter
Sponsorship issues can only be handled via tickets.
haughty vigil
ok
tardy citrus
When I open OBS it appears Streamelements stops working and doesn't display chat message when a command is typed
haughty vigil
lool for me clicking wrong thing i miss $750 USD 😭
haughty vigil
it takes up to 24 hours for support ticket right
fast otter
They're answered in the order they are received.
haughty vigil
wait there lots of tickets right?
fast otter
No idea, I don't have access
haughty vigil
what am i so pose to do
i want to re do it
can someone un reject this offer rn? channel magi-roblox
I changed the name but it updates has that thank you
fast otter
Staff members
rigid turtle
How do you ban a specific user from making song requests?
static marten
People are getting an error that my merch store is down?
untold bay
My Merch store wont pop up, whats happening
cunning tundra
#helpdesk-merch use this channel for questions related to merch
cosmic cobalt
hi there i have a friend who is using the marathon countdown timer does anyone here know how to pause the timer in chat or anything he is trying to get setup for a subathon
white abyss
anyone else having issues with ground control?
balmy sierra
I am not getting any sponsorship on streamelements
raven wave
How to change resolution for panel setting in stream elements?
mighty osprey
hi
haughty wasp
hallow thicket
Hello I'm having problem with my alerts and general with sreamelements not showing activity in dashboard like subscriber count is stuck at 0. Any possible solutions to fix this ?
eternal prawn
Still double Posting if someone is subbing on Twitch..
kind barn
Is anyone experiencing their streamelement leaderboards not updating on twitch panels? Is there any workaround on this?
charred turret
seems to be an ongoing, intermittent disruption for the past 4 days or so
high tundra
the bot stills have a long delay, takes over 5 mins to send any command in chat 😮
twin bridge
^^
haughty vigil
if this was sent yesterday does it mean it would be approved today?
granite crest
the bot stills have a long delay, takes over 5 mins to send any command in chat ...
Yeah it's gotten pretty bad the last few days - to the point where the commands won't update at all 😦
somber hill
chat bot is terrible today
gaunt crystal
“Repent and be saved” = cringe.
Free grace >>>
winter void
BOT is lagging with responses?
For the streamer I mod for, the bot is not working at all. No responses to any command
urban obsidian
Nothing at all here too
mystic hound
it seems like the bot is not in the chat at all right now XD
heady olive
commands not working @ all :/
somber hill
yeah it's awful rn
ivory zenith
how long does the bot take to join?
winter void
In normal conditions a few seconds, but not today
ivory zenith
In normal conditions a few seconds, but not today
so its broken?
high mauve
yep, it doesnt respond, but it takes tickets for a giveaway
ivory zenith
Well it doesnt even show up in chat
tender kayak
Is the bot down?
winter void
for some people it shows up in chat, but the commands are stuff is not working and for some people SE is not even in chat
solemn mango
is the bot down?
gaunt crystal
are the sponsorships still working?
eternal bone
tall anvil
im seeing these same problems, also ticket system is unresponsive, so unable to create a ticket
high mauve
'a while ago' lol my is deaf since an hour or so
winter void
are the sponsorships still working?
Snap is working properly
I think only timers and chat commands are not working. But overlay is still working (following, bits, subs, sponsorships alerts)
ancient pollen
its normal the bot didnt respond ?
little mango
its normal the bot didnt respond ?
Same there
prisma mica
I think only timers and chat commands are not working. But overlay is still work...
My alerts don't work or commands 😫
winter void
sure but sponsorship progress?
it shows up in the Dashboard so I believe it counts the progress
winter void
but it is just for me, it seems the issue is a little bit different for everyone
warm fog
but it is just for me, it seems the issue is a little bit different for everyone
my commands aint working either 
granite crest
My alerts don't work or commands 😫
I just tested alerts in a stream i mod for, and ours work, but the bot is down now entirely 😦
halcyon scroll
Any idea when commands are fixed ? Or if it’s even been looked at ?
ancient pollen
My alerts don't work or commands 😫
same
white bobcat
winter void
My alerts don't work or commands 😫
Follow/Sub/Bits alerts or store alerts?
stone glade
I got issue with the commands too..
prisma mica
Follow subs and bits
haughty vigil
if this was sent yesterday does it mean it would be approved today?
can someone answer this question or no
burnt zodiac
Some sort of relief reading this as many people share the same problem, so we just need to wait for a fix then
mystic egret
Yeah the bot is not responding to any chat commands for us too.
Scratch that, just responded to one command, roughly 5 minutes late.
near dagger
Don't worry about it in time it will be fixed
rustic sonnet
Is botchat working?
vale elbow
Is botchat working?
not working in a bunch of chats
stone glade
not here
vale elbow
commands aren't working for me in my stream, I mean
barren spruce
should I ask a question in here? about the stream store
vale elbow
it hasn't been working in my chat since I started stream, just before 9PM GMT
ancient pollen
Is botchat working?
no
barren spruce
if I set an item quantity in the stream store, is that total quantity in the chat or per user?
vale elbow
Ohh okey okey
update, streamelements twitch bot is working, just VERY slowly
winter void
if I set an item quantity in the stream store, is that total quantity in the cha...
If I remember well, it is total use
barren spruce
dang ok ty
smoky sphinx
Can anyone from SE staff please message me about the custom streamelements bot I am having issues with it and no one has gotten a hold of me to try and attempt to fix it.. Any help would be greatly appreciated.
lethal kiln
Same here it isn't working properly
When I type in chat !discord it doesn't prompted the words I want it to say
shut zodiac
Global issue, just have to wait for a fix 
safe lintel
Can anyone from SE staff please message me about the custom streamelements bot I...
not only that my bot isn't responding at all lol
novel barn
If it helps anyone, I just tried to fix up nightbot as a quick workaround for SE and it responded that Twitch API is only returning errors to that twitch bot too.
cold cedar
I'm hoping they at least release something official about stuff not working
safe lintel
If it helps anyone, I just tried to fix up nightbot as a quick workaround for SE...
yeah it is an general issue i guess they will com up with a fix shortyl
lethal kiln
Glad I wasn't the only one going crazy
safe lintel
I'm hoping they at least release something official about stuff not working
yeah same
novel barn
I'm not super knowledgeable about bots but if it's Twitch's API isn't it a fix Twitch has to do?
safe lintel
Glad I wasn't the only one going crazy
no indeed but it will work in a bit probably
winter void
I'm not super knowledgeable about bots but if it's Twitch's API isn't it a fix T...
I mean, it depends what is broken, there are too many possibilities 
safe lintel
I'm not super knowledgeable about bots but if it's Twitch's API isn't it a fix T...
not really because other bots can work still so i guess it is on se ends
novel barn
not really because other bots can work still so i guess it is on se ends
do you know what other bots are working? nightbot is the only other one i use and it isn't working for me either
cold cedar
do you know what other bots are working? nightbot is the only other one i use an...
nightbot is working over here
novel barn
I mean, it depends what is broken, there are too many possibilities <:mochieLUL:...
all the problems oh no
novel barn
nightbot is working over here
wait really? dang
safe lintel
do you know what other bots are working? nightbot is the only other one i use an...
nightbot is working atm for me and streamlabs is also working but if you have mix-it-up you can work with that for now but i assume they have it back up in a bit
also there status page isn't updated yet so it will be fixed in a bit i guess just give the devs the time to investigate and rolling out a fix
shut zodiac
wait really? dang
You just have to log out and log back in on NB 
that should fix your issue
smoky sphinx
not only that my bot isn't responding at all lol
Mine is not even showing my custom bot name just keeps saying Custom Bot name.. and when I had it working before it wouldn't send a test message like streamelements does when I click test message.. and I have been trying for a few days to get someone to get a hold of me but no one does.
safe lintel
Mine is not even showing my custom bot name just keeps saying Custom Bot name.. ...
yeah my custom bot stops working after the update, but also am i not able to run !sedebug so yeah it will be cleared out soon
somber hill
So is there no fix yet? or no announcement? automod spamming my chat but SE not in there
safe lintel
So is there no fix yet? or no announcement? automod spamming my chat but SE not ...
no fix or announcement yet but stay patient and keep looking 😄 they will come with something soon
charred turret
4 days of issues, no acknowledgement on status.streamelements.com ... what's up?
shut zodiac
There is sort of a announcement, but that's 3 days ago 
sooo
safe lintel
4 days of issues, no acknowledgement on status.streamelements.com ... what's up?
the bot has an update and the update cause some issues where the devs are investigating them and working on a fix but for now we can't do much they are aware of these issues and working around it
the site will be updated as soon they have some to shear with us so keep an eye on that
safe lintel
There is sort of a announcement, but that's 3 days ago <:thinkcat:69662552622746...
it is for that update i assume ?
charred turret
the bot has an update and the update cause some issues where the devs are invest...
isn't that what a status page is for?
safe lintel
isn't that what a status page is for?
yeah for sure but i'm not an employee so i can't do much about that but i only can give advice with saying to keep an eye on it and being patient
smoky sphinx
yeah my custom bot stops working after the update, but also am i not able to run...
Yeah its just weird what is happening with mine.. I just wish they would answer people on their discord like staff would because what is the point in directing people to your discord if you don't help users.
safe lintel
this issue will be more complex then we think
safe lintel
Yeah its just weird what is happening with mine.. I just wish they would answer ...
true and i agree 100% also there support page isn't that help full atm but we have to deal with it unfortunate. and i hope they come with something soon
somber hill
surprised they haven't even been like yeah we know something is wrong lol
rose basalt
my bot was fine yesterday and today each trigger ive done hasnt done anything
charred turret
my bot was fine yesterday and today each trigger ive done hasnt done anything
that's been happening on & off for 4 days. super annoying
rose basalt
indeed
fast otter
If you're looking for assistance from staff or support volunteers, please use the #helpdesk channels.
vagrant scaffold
I Need Help Can I Speak To A Mod
smoky sphinx
true and i agree 100% also there support page isn't that help full atm but we ha...
Yeah me too I am hoping staff will answer soon
vagrant scaffold
I need Help With My Streamlements
past shellBOT
@vagrant scaffold ⤵️
charred turret
@past shell maybe pin that since issues have been ongoing
fast otter
If the bot were that smart, I'd buy it dinner 😛
opaque tangle
If it's about the bot not responding in your chat.. You just have to wait it out... until they finally address it.
fast otter
Can always check #announcements and #known-issues for updates.
opaque tangle
Known-Issues is about the double messages, not about SE.bot leaving for no reason and not responding for hours.. then all of a sudden dropping every command that has been put in chat 😂
charred turret
#known-issues hasn't been updated since the 15th
rose basalt
Known-Issues is about the double messages, not about SE.bot leaving for no reaso...
exactly
opaque tangle
@fast otter Appreciate that, i mod for a decent amount of twitch partners.. that use SE... so it's getting pretty "annoying" at this point and was trying to see here for any updates about it.. but yeah.. here i am 
somber hill
^
merry orchid
chatbot still no working?
opaque tangle
Globally down atm
merry orchid
F
indigo sentinel
One message removed from a suspended account.
ivory zenith
2h without chatbot and people continue to spam command 🤯🤯🤯
valid oracle
alright, idk why it took me so long to hit the discord but after 40 minutes of searching, good to know its a global issue and I'm not just dumb
unborn tendon
Bot down?
charred turret
Yes, at least on Twitch. Not sure about YT
shut zodiac
Suppose to work for YT No reports in #helpdesk-youtube
granite spruce
frail ridge
This bot's command doesn't work, why?
shut zodiac
It's down, globally, on twitch at least, no ETA when it's being fixed
frail ridge
ok, thanks
opaque tangle
Just read all above 
shut zodiac
Wait reading? what is that 
opaque tangle
shut zodiac
Yes 
opaque tangle
Semi just wants more "WhY iS bOt nOt WoRkInG"
granite spruce
fast otter
I just like chaos 👉 👈
opaque tangle
My pinned messages above the twitch chat:
**SE Bot has had a stroke today, it either repeats the messages 3 times, or doesn't respond at all. Pay your respects and have patience with us 💚 **
shut zodiac
Great message 
opaque tangle
😂
granite spruce
My pinned messages above the twitch chat:
**SE Bot has had a stroke today, it e...
A few minutes later someone says: "command doesn't work, someone help?"
ivory zenith
My pinned messages above the twitch chat:
**SE Bot has had a stroke today, it e...
im glad this isnt just me
opaque tangle
A few minutes later someone says: "command doesn't work, someone help?"
Welcome to the internet 😂
Where nobody can read, have patience or morals 😂
shut zodiac
Again, what is this "read" you're talking about
gritty flare
any ideas why the sponsorship isnt tracking my time streaming?
mint stag
My pinned messages above the twitch chat:
**SE Bot has had a stroke today, it e...
I assume this is why it did not tell my chat I was live 😂
opaque tangle
@mint stag uhhh, chat can't see? Twitch itself sends out notifications too 
mint stag
I use the SE notification almost word for word in my promotion tweets
...it was better wording then I can think of
sullen vault
Where could Ask questions about Multiple TTS loyalty redemption voices?
opal thorn
can someone help me plz my chat bot will not work i have tried evrything
hexed rune
Hey guys, What to do if chat bot non active mod?
still tide
Chatbot has been down all day. It's been over 2 hrs since any update
austere lichen
Bot down for me as well, this seems different than the known issue....my bot started delayed then completely non responsive.
still tide
It's been doing that since Thursday
austere lichen
Wednesday actually...
nimble hill
Chat bot not working for anyone else right now?
cold cedar
Chat bot not working for anyone else right now?
Check #announcements
nimble hill
Check <#313419268471521291>
okay thanks
distant plaza
hey
cosmic geode
anybody ever had this issue when trying to connect their youtube channel to streamloots? Error executing flow.
indigo sentinel
One message removed from a suspended account.
west oasis
is there a update for the outage?
fast otter
is there a update for the outage?
When there is it will be posted in #announcements
west oasis
Thank you. I just got peeps comn' at me askn' ...
rocky crater
so i purposely have not used the website because of the errors in like 8 months gave it time seems like its still the same bs are they ever going to fix being able to log into facebook on the streamelements site?
streamlabs figured the crap out
why cant yall
js
simple swallow
anyone able to help a brotha out , I'm doing a sponsorship and i need to "promote for 2 hours " what would that be doing ? I already ran a stream and thats checked off
opaque tangle
It seems the bot is slowly starting to work again! Thanks staff 💚
eager nymph
Thank you for fixing it SE Staff
near vortex
my chatbot is off on my stream, have how i test, our resolve? (i try the test send message in panel)
west oasis
Yes .... thank you staff you all workn' hard to make it be real again .... I give high fives
proper jacinth
try this, if you have custom bot name and the 1.0 of activity feed, change the user back to streamelements, then change to 2.0 activity feed
near vortex
@proper jacinth i go try, thanks
Work: i reset activity feed, change de name, remove the bot (dashboard option) rollback the name, and update to 2.0, and join the bot. thanks bro
proper jacinth
no problem, that works for me, i want my custom name back LOL
west oasis
lol ..... I'm sending this to my friends on air now
west oasis
it workedddd
woven lagoon
Anyone elses bot disappear?
thin elm
hello, if it might help anyone, I parted the bot then rejoined it and it works fine now
ornate timber
Anyone Know why Stream Elemets dropped Just Giving for integration for alerts and that?
pseudo hull
Never had it. There's a 3rd party widget that supports it though.
ornate timber
I have seen reddit posts, and even guides state that stream element s did
and the guides were written by stream elements staff
pseudo hull
If you mean like the one mentioned here's that's the custom widget I'm speaking of https://blog.streamelements.com/tools-and-tips-for-hosting-a-charity-stream-11788c189a41
Not official integration.
ornate timber
I saw that but literally makes no sense to me on how to link that to my just giving page
woeful ridge
Hey anyone know how to get streamelements chat bot to run the twitch /announce command for timers?
ornate timber
Yup this widget thing is BS
uneven dove
obs is taking 40% of my cpu with stream elements and i wanna cry
winter void
Hey anyone know how to get streamelements chat bot to run the twitch /announce c...
It should be just "/announce text". The colour options are not working.
If I remember well it worked for timmers
woeful ridge
nah just says /announce with the timer message
valid creek
i have no idea what i am doing wrong
valid creek
please help
my sound alerts all decided to break after years of them being fine, ive gone through every step which are simple steps a million times and cannot get follower/sub/bit donation alerts to play on stream
i have deleted, remade the entire alerts overlay with a single alertbox widdget. i have that set to 1080p, so is my stream. i copy the URL, input to a browser source on OBS... i test and emulate this with fake followers and bit donations and I can see it working on OBS. i have audio controlled via OBS and i can hear and see the redmeptions i create. however. the moment i go live none of it works... it still works when i emulate but not when an actual viewer follows or donated bits
hybrid iron
Hi, where do I have to unlock se.pay?
hallow thicket
Does anyone know how to make recent donation label to display name in one color and the amount in other color?
winter void
Does anyone know how to make recent donation label to display name in one color ...
The easiest way? Double the widget, from the 1st one in Settings remove [currency] [amount] and from the 2nd one remove Latest Tipper:
{name} then you can change colours, and sizes separately. You can group them after that.
halcyon badge
Get well soon streamelements
hallow thicket
The easiest way? Double the widget, from the 1st one in Settings remove *[curren...
Yeah but then i cant add scroll to text, anyways thank you!
halcyon badge
Very useful tool, and we all miss you lol
winter void
Yeah but then i cant add scroll to text, anyways thank you!
Yeah, in another way I think you would need some kind of custom widget, maybe you will find something in #widget-share
hallow thicket
Yeah, in another way I think you would need some kind of custom widget, maybe yo...
Thanks
cloud locust
Guys hello. We need a assistant witch chat widget. When we stream on youtube, we have a big delay in chat messages. How can we fix it?
oblique carbon
Hi guys i have deleted a command but it is still running and doesnt show on website
anyone know how to fix it?
tawdry compass
Im using obs
blissful yew
Hi
distant plaza
Does anyone know if there’s a way to get re invited to the steam elements sponsorship program? One of my viewers abused the incentive I was doing to complete the sponsorship and I got removed even though it wasn’t me.
haughty vigil
hey why does the code for hellofresh dont work
lavish depot
is there any tool on SE that allows viewer to create and remove task into a list and have it display as an overlay? something like this:
snow wolf
@lavish depot There is not.
past shellBOT
@distant plaza @haughty vigil ⤵️
lofty jackal
how to reset media request widget in obs?
past shellBOT
wooden adder
is there a way to make viewers have to of chat before earningn loyalty
fast otter
is there a way to make viewers have to of chat before earningn loyalty
There is not.
solid mortar
I got a specific-ish request and I'm not sure it exists. I am doing a donation event towards my friends GoFundMe. Is there any way to integrate alerts to play when someone donates? Or have a goal meter that updates automatically?
I haven't been able to find anything but if anyone knows anything I would greatly appreciate it!
distant plaza
<@1012151905008492614> <@571770195626950676> ⤵️
I made a ticket it says I have to get re invited how does that work?
tough hinge
I got a specific-ish request and I'm not sure it exists. I am doing a donation e...
Check out this Widget! #widget-share message
solid mortar
Check out this Widget! https://discord.com/channels/141203863863558144/457957557...
Thanks! To double check, all I should have to do is change the short name part from the URL right? Making sure there isn't more I should be doing.