#general-chat
1 messages · Page 18 of 1
I fixed it
@clear cliff ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Yo
I have a few questions about my Sponsorships if anybody can answer them that'd be great
@spring parrot ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
For some reason, my alerts aren't showing on OBS, but the sound alert side is coming through. Any thoughts?
So when are we going to get a fix for version 29 crashing
im getting problems installing se.live, before uninstall obs and reinstall all again. and i got this error now for no reason, does anybody knows??¿
(clicked retry several times but nothing)
Anyone know where I can find a high quality Ad timer overlay?
How can I change the country of origin in StreamElements?
anyone know if there is a widget to track sub and bit contributions but count them towards the same goal, i have a divide in my community some like to do bits and some do subs and i want to set it up so they build towards the same community reward
can you log in to stream elements right now?
this suddenly happen and i can't stream
If you are talking about the Twitch, check the last widget in #widget-share
I have this issue too
I can’t link my Facebook to go live🤦♀️
And this is since the update lastnight
Hopefully I'm posting this in the right channel, and sorry for asking a repeat question. Just wanted to make sure someone saw it.
For some reason, my alerts aren't showing on OBS, but the sound alert side is coming through. Any thoughts?
@bold river ⤵️
OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png
The #helpdesk channels are better, but hopefully it's an easy fix.
Thanks. I wasn't sure where to go in the helpdesk ones since there isn't one for OBS. I appreciate the help! 🙂
Probably the twitch one for this
Still can not connect to facebook
hey everyone i have a problem with my se.pay this invalid error is the first time i get it they said contact support can someone help me in here?
Hello everyone I'm new on this I just want to know if it's OK to do the video sponsor in Spanish because my channel have more Spanish public, if someone know more and can help me.
Hello guys ,hope you have a great day . Can you please help me with my problem. I withdraw my money without any problem ,but there is nothing in my bank account. Please contact me . Thank you so much.💟
Login with facebook is giving error, someone help me please?
I've looked through a bit, and can't seem to find in any offered sponsorships where the "total player goal/requirement" is. I dont know how many players I need to get in the game to reach the goal. Can anyone help me out?
@slim lance @trim sparrow ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Pinned messages in #helpdesk-facebook
You can do it in Spanish.
Should be on the Overview tab
Example
facebook not working please fix it
It's a known issue, check the pinned messages in #helpdesk-facebook
sighs
see
-3/10 trolling
Can someone please enable custom bot for Ground Control? My ID is 5bde61d71defff6a0859090c. Thank you.
so at that point, we have to accept and begin to see right?
OH NEVERMIND
thank you, found it
❤️
Enabled, restart ground control.
Hey one question, does the watchtime command only work when i enable loyalty settings?
Yes
okay thanks
HELLO! I CANT LOGIN WITH MY FACEBOOK ACCOUNT... NOTIFICATIONS NOT WROKING ON OBS STUDIO!!
same happening for me
Hoping into the Watch Party channel to watch the Nintendo Direct if anyone would like to join! The Direct will have about 40 minutes of on content showcasing some new games slated to release in the first half of 2023! Come hangout!
@wise mesa @wise mesa Thanks!
anyone else goals arnt counting for sponsorships ?
Hello, does anyone know why this happens? It won't let me log in to any of my accounts 😢
Okay so I'm new to this whole sponsorship stuff. I currently have a raid shadow legends sponsorship that me and my stream are working on. I have had 2 people reach level 12, but it hasn't updated at all on my end in Streamlabs saying that they've completed it. Does this process take time to update or is my referral link just not working?
I'm having issues with updates as well
Do you think it will update eventually?
no idea. usually it leaves out a few people MAX but to leave out everyone? unheard of
I also spent $29.99 as it said in the campaign goals "Spend $20 - $30 in-game during live streaming and get fully reimbursed + $30 bonus!" and it did not complete the goal.
Idk what to do
go to the streamelements wesbite and press the "help" (bottom left) and then get support. u can write out a ticket and they will email you the response and you can chat back and forth in your email
Alright, appreciate the help
np
can someone help me
Question about my sponsorship, my hellofresh campaign expired today but I know that a few people used my code today before the deadline, the website shows that they haven’t been counted. Will I still get credit and paid for it since they signed up before the deadline?
@dusty orchid ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
@civic pier ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
hey everyone I am having problems logging into stream elements site and I just updating to windows 11 and I cant seem to log on it does anybody know when they are working this?
streamelements is having so many issues with FB im about ready to stop using streamelements all together
yea everyone who tries to connect with fb. its been down since last night
I have no clue what’s going on with my sponsorship, at least 5 people have not counted towards the goal even though they used my referral link. How do I fix this?
Apologies in advance if this is the incorrect channel to ask; is there any indication of StreamElements Loyalty coming to Youtube live streams ? Even without points accrual based on watchtime; I feel that even through the use of !daily and hourly !claim commands with cooldown settings the chat could be able to 'self produce' Loyalty points ?
Having same issue!

Help
i am having same issue since yesterday 😦
#helpdesk-facebook has a message regarding Facebook
I got the same thing basically, I didn’t get as much viewers achieving goals as you though
facebook?
@winged crescent yes..
see orsuna's post above. theyre looking into it
@winged crescent im from india
no worries. simply jump over to #helpdesk-facebook at the bottom youll see the post. the tech team is working on it
can not log into my Streamelements dashboard
Thanks @winged crescent !
Our team is actively working on a solution for the Facebook problem!
Is someone know what overlay is it?
Grey Area Super Theme
Thanks
Trying to figure out where to ask this.. it’s a sponsorship question and just trying to make sure it’s not a scam.
any sponsorship opportunity they offer through SE will be listed in your dashboard. best way to avoid clicking on any links in an email
Yeah i got it through the SE dashboard but when was doing some research, there were some people that said it was scam at first
Hey! So obviously our campaigns aren't for everyone. But we have had a lot of streamers have a ton of success doing campaigns, and if it's offered by us, it's safe to incorporate into your content
Perfect, that is all i needed to know!
I just didnt want to fill out some of the forms since they have some personal information they were requesting but sounds like its just part of the process!
Awesome! If you have any questions throughout campaign, the best place to seek help is with our support team. Filling out a support ticket would be the best way for you to get answers! But yeah all of that information is safe with us, and apart of the process to get involved with our partnered brands!
Is there any way to turn off offline points in the loyalty system
What do you mean?
on twitch . when you type
!points we dont want that viewers can gain offline points
but it works offline
in offline chat when the streamer dont stream
@tough hinge do you know?
Sudo actually knows way more than me haha
ok haha. so i guess you cant change it then. ty guys
I keep getting this error: "Error fetching profile from provider. Please contact us for help." When trying to sign in with FB and all of my alerts have stopped working, I can't find a contact to get it fixed.
I'm a bot for not seeing this, thank you!
I keep getting Error fetching profile for provider also. Can someone help
hoping someone can help with this, i have two streams running on my channel but SE only shows up in one of the chats and not the other, would there be a way to make it work in both chats or at least choose which one out of the two?
help
24hrs still no solution...any updates on the progress?
Not yet unfortunately. We will make an announcement once we have a fix!
how can i get the viewer count widget on streamelements for youtube?
freaking out!! Supposed to have a bday stream tonight and can’t log in.. hope it get resolved soon!! 😢
Is the situation very complicated? 😦
From what I can tell, It seems like it is really complicated, but we have all hands on deck working on a solution!
ok bro, good luck, hopefully this is for today, greetings to the whole team ❤️
Thank you! I appreciate your patience!
I keep getting Error fetching profile for provider also. Can someone help me ?
What platform?
We do not have permission to send messages
That's so people will read the last message in the channel
ok
Hey I’m new to this need help is there any one who could talk me thru very noob to this
Buenas tardes se me desvinculó el perfil de facebook al streamelements
How do I test follows on the website? Cannot find the button anymore.
Anyway I can get some advice, trying to start some sponsor campaigns did a few in the past no issue, all the ticks are complete but the "Review the campaign brief" even though I've read it plenty of times

anyone have a clue why i cant seem to login to stream elements through OBS
anybody know when stream elements will be back up??
Have you updated the obs and log in to stream elements through obs so it'd link up I did this yesterday
how much time to get fix facebook Error fetching profile from provider problem ?
not work
I am not on to night , had no problems earlier
No ETA at this time. Watch #helpdesk-facebook for updates.
Incredible, here they speak English
can streamelements live use a wireless mic or are you forced to use your phone's mic?
Please help! I had an old twitch account connected to OBS with a follower count overlay. I’m now on a new account but the follower count overlay is still there and I can’t get rid of it
lol
What do you mean
Delete the browser source
This. There is no browser source. Or idk how to find said browser source
can i get sponsorships if I'm in Jamaica?
what happened?
See #announcements
owww thank you so much!
is there anyone who has either started a sponsorship or from staff directly that can help with an issue?
Haiya! I am currently playing War Thunder but the counter isn't updating with every round I am playing. How do I integrate or connect the game to the counter? Thank you very much!
It can take several hours for it to update.
Oh, no need to connect anything?
I don't believe so, everything you need to do should be in the instructions
It didn't let me know if you I email log in or Twitch integration. Just download and play..
I would guess Twitch integration, but let me double check.
The log in is just email and password.. no way for me to integrate Twitch in th elog in
Ah, then email and password it is
My registration only required email and password.. but it has no way to differentiate me from other users
Hi! I was just wondering where one might find an email for general streamelements support?
Yo guys, I tried buying my own merch plus some of my customers did too, and they couldnt get to the debit card process. Any reason as to why that may be?
<@&364840891023622144>
Hello guys Who knows why dont conect with Facebook?
@solar mural ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Can any one help me please
Why is my sponsorship users not increasing when people are doing it.
😆
Hey! It’s an issue our team is aware of and have posted Amin #announcements
This is boggleing my mind maybe one of you guys can help. I have a 1080p sized Overlay and a webm video that is 1080p I also have the layer setting at 1080p but the size is way off? anyone know whats going on?
I think this may be a bug cause now that I am looking at this it may seem the uploaded videos has this weird spacing at the bottom.
Figured it out ugh its the Layout Sorry guys
hello
im new on being affiliated, about 2 weeks, i was told that i need badges and emotes on my stream, and alot of people are asking me to pay money to get this stuff done, and another told me that i can get them for free. im not that smart in adding these kind of stuff, i want my stream to look amazing. need help please
Hey @low meadow ! Congrats on being Affiliated! There are plenty of guides on YT on how to make your own emotes by using something as simple as a picture of you and photoshop, or even MS paint. That usually the cheapest/free way to do emotes. But if you want anything designed digitally by a professional artist, we have some folks in the #art-marketplace who do designs for a price!
Hello, I use OBS and SE.live. The chat bot was working. I changed the current bot name to my name. It worked. Since a couple of days my chat bot is not working. I uninstalled SE.live and installed it again. But it is still not running. So I changed back the name to Streamelements. Now I can see the Test message in the chat room. And the discord command is working. So how can I fix it that the bot name becomes my name? Sorry, my english is not very good!
Hi All, Im struggling to login into stream elements using facebook. The error is Error fetching profile from provider. Please contact us for help. Is this a general problem or how do I resolve?
Anyone else having issues when someone uses their Prime sub that the alert doesn't come through? I have all the different variations set properly. The only one that doesn't send the alert through is Prime
We have a post in our #announcements channel that addresses this error
@ionic loom ⤵️
Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech
I also had this problem... how to fix ...
in the FAQ's this is mentioned. might be the issue " Yes, on some sponsorships. Promotions can be limited by the geographic location of the participant or the platform that they’re using (such as a mobile phone vs a PC).
Consult your campaign brief to ensure that your promotion of the sponsorship has the proper limitations. Your brief will also inform you if some of your audience is not eligible to participate.
If you have any concerns, please contact the support team."
What's the time frame for the Facebook api being fixed? I'm considering moving over to slabs if this goes on much longer, not having scare alerts is impacting me financially. The same we know there is a problem in the announcements for the past 3 days isn't exactly keeping us "updated"
<@&364840891023622144>
Thank god discord on mobile web actually functions as desired.
grabbed a screenshot and sent it to discord as well on their twitter. ive been on their butts to add something better for reporting users directly to them to get them off the platform
Sucks not being able to hackban in client with a visible message >.<
ICQ was better lol .kill! lol
I had to get on the mobile browser because the app wasn't working
<@&364840891023622144> I am experiencing issues with the Mercury platform and it's an urgent matter. Who do I contact?
#beta_mercury. Don't ping the moderators unless someone is breaking the rules
thanks!
@oblique urchin I inquired with our team how to help you! Should get an answer soon, as I got your DM!
Thank you!
Hey volks, someone else got issues with alerts? I changed my cheer alert but it still shows the deleted one. This happens only on the cheer alert. Can anyone help plz 🙂
Check variations.
🤦♂️ worked haha, THX. Im sitting way to long here already i guess 😁
What's the time frame for the Facebook api being fixed? I'm considering moving over to slabs if this goes on much longer, not having scare alerts is impacting me financially. The same we know there is a problem in the announcements for the past 3 days isn't exactly keeping us "updated"
I haven't seen any updates yet. It will be posted in #announcements and #helpdesk-facebook when there is one.
can anyone help me streamelements is not showing more then 3 tips
?
@vagrant minnow The bot should behave a bit better now if you want to repost the link.
Anyone else having issues when someone uses their Prime sub that the alert doesn't come through? I have all the different variations set properly. The only one that doesn't send the alert through is Prime
plz fix fb problem asap
I can't seem to get streamelements to tweet out when I am live. How can I fix this?
obs is not working i am on facebook
Someone who can help me adding a payment methode to SE Merch?
Is there a simple way to move my alert widgets into other overlays?
You can duplicate the entire overlay, but there isn't an easy way to move just one widget.
Sorry about that! The header doesn’t show up on mobile, thank you for answering though!
can someone help me i'm brazilian and i follow a streamer @LuquEt4 but i changed my twitch name and my points disappeared in the shop can someone help me
!rename YOUR_OLD_Name in their chat
just type !rename
!rename and whatever your name used to be
I already did and now
That's it
After doing the command, try !points in the chat to see if it moved
I type and nothing appears !!!
are they live?
Yes
Looks like they don't have the command active. that's why it didn't work
If you did the rename command, it should have worked
You did do !rename YOUR_OLD_NAME and not just !rename in the chat, correct?
I typed !rename only appeared to put the old name and then nothing appeared if it worked or not
I didn't understand
What is the old name? what is the new name?
the old one is flpfzinn and the new one is fp_cpx21
and in the chat you did !rename flpfzinn?
I put !rename and then I put !rename flpfzinn
I got mnw @ancient summit @fast otter thank you very much I was in a state of suffering here if it's crazy
@knotty oak ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Until noted there or in #announcements no.
Gothca. I saw some people were able to stream today but I'm still having issues. Wasn't sure. Thank you @pseudo hull
Hello everyone I have been using the se live and really do like it but I haven't worked out how to change my stream titles but how do I add tags to it, please?
When in doubt, the description of the channel is a good place to start.
Hi , i missed to save my affiliate link for the ROK sponsorship , how i get it?
The link should be on the 'Setup' tab
thanks but i cant find this windows , "setup done" ...
@mild mirage ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Yesterday I registered and got my link. Are the places already gone maybe I'm too late?
sorry
No worries. Posting in the right channels will give you quicker (and probably more accurate) answers anyways. Also keep an eye out for pinned messages on each channel, as frequent questions are usually get a single answer.
which channel would you advise please?
#helpdesk-selive would be a good place to start I recon
Hello, I'm coming to you because I'm looking for help with an ad campaign for my stream. I find it unclear and I would like someone to help me. Either in private because I think we can't post info from the campaign. Or someone from Streamelements support who would be competent.
These facebook errors has been days. My stream basis on the alerts from SE. I don't want to do all over again to another services. Hopefully to be solve soonest. 🥲
@worn yoke ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Currently renaming the bot fully works with SE.Live plug-in for OBS. You can follow this video guide to set it up in your activity feed dock: https://imgur.com/a/CY8P0oc
Hogwarts Legacy sometimes lag on stream a lot for some reason, tried dlss performance, v sync and no v sync, it looks it uses 100% gpu alone sometimes, without needing, any tips ?
Heyyy guysss
Known issues on PC
f facebook
hello i want to duplicate my alerts from twitch to youtube but its giving a error al the time what i need to do
Any idea on when version 29 will be fixed? I’m still crashing.
Does anyone know a fix for a page not loading on the website? I am trying to look at hello fresh sponsor but keeps going to a blank page
@wind matrix ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
I am having trouble with the credit roll. For 3 streams it showed no follows/subs etc. Most recent stream it only showed 3 of the new follows which was not all of them and none of the subs? Can anyone help?
Please provide an update to when Facebook alerts will be working again. Because it has been 4 days I have been forced to redo most of my alerts on another service. I prefer SE. Any idea when this outage will be corrected? TY
help me ;c
I am the same, I think it was time to migrate because already 4 days without alerts
noob q 1: where should i ask noob questions?
Seems like might just have to switch to StreamLabs!! No updates or communication at all!!
About what?
With the updates for the FB issue.
It's only been a couple days. Troubleshooting takes time.
We've been actively working on it over the last few days. There are a lot of different things that go into this solution, so unfortuntely it's not as easy as it sounds. I will try and get an update from our team and see if I can get a time frame. Until then, we just ask to please remain patient. It's much appreciated!
could i please get some help with my sponsorship question?
"Error fetching profile from provider. Please contact us for help."
Can anyone help with this error?
yo why does my youtube alerts not work ? ?
having same issue with youtube alerts not working
I need help closing my account.
The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.
StreamElements: ampghoste has spent 0 secs watching ampghoste

hi
what is the newest version of stream elements? just checking something
Not satisfied with work Error fetching profile from provider. Please contact us for help.
RETURN TO APPLICATION
@shell valve ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
@everyone can i please get a staff member dm or somehting
Hii, may I ask is there any possible way to run /announce (twitch command) with SE timers ? I google it soo many times, I tried many options but nothing works as I needed. Does somebody anything about it please ?
@heavy mesa vanilla /announce will work but not the colored variations.
That's working 😄 Thanks.. I tried that at the first time when I needed that but unfortunately it doesn't work. Thanks again.
Any response from facebook?
Howdy all. Just a question about sponsorships..... since I'm a console user, I have no ability to use overlays, does this matter as a console user or should I only accept a sponsorship that I can fully complete?
aun no hay respuestas de fb gaming
anyone know how to change the grid size on the overlay editor?
according to the descriptions you need the overlays. look into lightstream as an option until you get a pc at hand.
Hey I recently got a factor 75 sponsorship , if u ever had one I would like to know your experience with it because I see a lot of bad things about it like not getting the money , if u can just let me know your experience with it
Any news about the facebook problem ? it doesn't allow to start a section 
I've seen more streamers on Facebook who use OBS/SE but I'm not sure how they got it work.
I have seen several solutions but none worked for me.
What have you tried? Just curious if it would work for me. I've been racking my brain for like 3 days now.
changing admin accounts and putting my main account back on my main account
Gotcha. I tried that too. I've been playing so many settings trying to get it working but no dice. It sucks. It's hard to build a channel when you can't stream. Lol
How to work chatstats anyone know?
The streamelements won't let me log in with facebook, does anyone know why?
f facebook
Anyone else experiencing SE Activity Feed (pop-out for OBS) not showing activity like new followers, subs, etc but the alert and sound still shows on screen? Happened to me today and a few other streamers experienced it yesterday
ty :,(
@woven bridge ⤵️
If you are receiving a 404 error on your chatstats page, please provide the following information:
- Channel name (old and new if changed recently)
- your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
<@&382267076632379392> Hello there, i haven't logged in in facebook for a while and now when i try too i get this message, can anyone help??
i don't have permission to send message there!!
See the last message there
5 days the same 'update'
Can anyone help with merch I need to increase my logo image quality
What up
good good you?

oof
I saw this 3060 TI on sale today, as soon as I woke up
Looked up warranty coverage and any issues with this particular model (3 fans, from MSI), and then bought it
Did a deep clean on my brother's GPU before I return it to him
Hey. How do I get help? I am modding for a user and he has problems with his streamelements obs, where his notifications doesn´t show up? Can someone help me out?
Check the channel's description. Should give you a good list of channels where you can look for proper assistance
Yeah, but I don´t know if I should just @ moderator or something else?
No need to @ anyone. Just look up to see if your question has been asked recently (and much likely already has the answers you are looking for), and if not, just ask it, straight to the point. Make sure to include as much objective information as possible, as relevant to your issue.
Thank you
@tame igloo Only warning but this is not the time nor place for that kind of behaviour.
Where to go if I need immediate assistance?
In the middle of a sponsor campaign and it's having issue.
f facebook
the nofity pbutton for sponsor ship is broken guys
error fetching profile ? anyone else getting this i cant even log in
New here. Alerts using the emulate button works but when an actual subscriber subscibes I get not alert. How do I know if the user subscribed because I am myself trying with a dummy account.
StreamElements alerts just came back online (for me at least) success !
Does anyone know how long it takes for the payout to recognize your new payout method? The would not accept my verification for my old bank information so I just changed the payout method to paypal and it's still showing me an error regarding bank details
is this for youtube? Can you share how long it was down? There are some messages saying alerts dont work on youtube and YT has acknowledge this... thanks
i just streamed a game as a sponsorship, when io finished i went to check and it says that i didnt stream the game, and that i still have to stream it for another 2 hours, is there anyway that i can fix this?
can anyone help?
It takes time to update
Some parts of some sponsorships can take up to 48 hours to update
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
thank you
So, I had the wrong paypal email set up in my payment options for my sponsorship, SE attempted to pay me for my sponsorship but it got rejected, I already went into the settings and changed my email to the proper one, how long will it take before SE attempts to recredit my payout with my new proper email address?
yo, was wondering if anyone else experienced this. But I was doing a sponsorship and one of the things that I did was pay money for an in game item (the campaign said that it would reimburse me and my activity feed acknowledged that I spent money on the game) but it does not show up on my campaign progress
@random tide ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Hello
the support tickets are not working
it is giving me a "try again" message when trying to submit it
It's in a "pending" state and should be retried in the next few days or so automatically.
Could you try another browser or incognito/private?
Hi, can i get foolz somehow in dm?
Happy valenfriend day everyone!
Hi All, does anyone have any fun streamer perks + sound effects I could include in my loyalty store?
You can always email support@streamelements.com!
hey there everyone, happy to be here with you 🙂
I was just trying to start streaming, do any of you have a link for a confused newbie how to use SE+ OBS ? I have zero experience with both of them
@lapis umbra ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
hey guys
After 1 Hour bitrate just dies for some reason, in the last streams that is always what happens
any idea ?
i have a bit of a problem wioth overlays for obs, dont want to flood the chat so if anyone klnows about overlays let me know
I really hope someone in a higher position on the stream elements staff reads this ^^ <3
My issue is my activity feed showing 20 people completed it but my events showing that 19 people completed it. How is that possible to see two different things for the same event
Just so you know, I think you can use discord timestamps instead of asking people to convert 😉
<t:1676466900:f>
<t:1676466900:f>
He knows. That link that was given is also used on other platforms we give announcements on.
Thank you! Noted for next time! Talking it over with the team to see if it's best to use that going forward!
Saw our team responded to you, so just removed that post to prevent any confusion, as the brief explains what your issue was! Thank you for reaching out though, and hopefully we were able to clear up any confusion!
gg fb
someone has a
cumulative timer for facebook gaming?
is it just the SE chat bot that is gonna be down? Can i still use OBS
Just the chatbot.
The only thing that won't work is the bot saying anything in chat such as commands or timers.
Okay does anyone got paid yet for the raid thing
Cuz it said I would get paid by a certain time but I haven't been paid...
Hi could someone tell me if it's possible for FB chat to show up on S.E rather than the FB page where I hit go live please
There are support channels for pretty much all your questions, everyone. So please ask them in the appropriate places.
Read the channels' descriptions, including this one.
There is also a way to fill out support tickets on the website too, which is typically faster then waiting for a response here in Discord!
And using the search function can save a lot of time, since it may have been answered before.
this might be a duh question - but when doing sponsorships and it says "wait for 2d before next stream" I can still stream my normal content right? Example - Day 1 Sponsor, day 2 and 3 an indie game, Day 4 Sponsor.
That seems logical
I would just do what you normally do. I’d assume 2d = 48 hrs after first stream ends?
Sorry il put the question in the rite place 😊
Hey, I gave the wrong iban in se.pay. Do I have the option to undo and enter a new one?
You should fill out a support ticket, as only our support team can help you!
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
I cant login using my facebook account. Help 😦
check out the appropriate #helpdesk-twitch channel
is there a fix for SE.live coming soon?
Hey, does anyone know where I can get free overlays that revolve around monkeys?
i wrote it for everyone to see. who is getting confused about my post? thats a bit ridiculous you deleted my post.
I was challenged to rizz up streamelements how do I do that 🤣
Question, For a campaign sponsor i keep replying to a message they send me in supprot and it looks like my response keeps getting deleted...
🍀
sup yall
On February 7, I received a PaySafeCard connected to StreamElements on Tipply and I have a question how long do I have to wait for checkout verifications so that I can withdraw ?
Can anyone help me how to reset my “gambling points”
I would fill out a support ticket, as they would be able to answer that better!
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
⏰1 hour reminder!
At 8:15 am ET, we will be performing our planned maintenance to optimize our chatbot performance.
It will last up to 30 minutes and will impact all chatbot features for Twitch.
Time zone converter 👉 <t:1676466900:T>
🚨 SERVICE MAINTENANCE 🚨
The SE Chatbot feature will not be available for Twitch.
We only expect a downtime of 30 minutes or so!
🚨 SERVICE MAINTENANCE IS NOW COMPLETE! THANK YOU FOR YOUR PATIENCE 🚨
i need help help regarding sponsorship its not counting orders
@clear cliff ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
There isn't really a way to reset the channel points.
@fast otter CAN U HELP ME
You were given a response, sponsor issues require a ticket.
Are the bots slow for anyone else today?
Yes
kk, just making sure it wasn't just me
Slow and throwing some notification again...
#helpdesk-twitch or #helpdesk-youtube would be a better place to ask
Wasn't asking for help, just gaging the room.
Fair, but there's a half dozen people who have asked about the same thing in there and had a response. 🙂
Yes
can some1 help me
is the server down again for SE?
@dusk tendon ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Not that I am aware of
commands are all delayed
Devs are aware and working on a fix!
currently modding for someone and commands pop up like 60-120 seconds later
okay great
🔧 We are aware of a current issue with some users experiencing duplicate responses / timer messages from our chatbot.
The team is deploying a fix for this, which should be resolved within the next 24 hours.
Thank you for your patience while the team completes this solution. 🙏
Guys the bot this bugado! It's taking a minute to get out of the controls!
Just out of curiosity, do we have an ETA when it might be fixed?
We're hoping anywhere from the next 12-24 hours. The bot is being updated and rolled out, which takes some times according to our dev team
Have they tried building it closer to where it's going to be deployed so they don't have to roll it as far?
Can only do so much
Is there a fix coming soon for se.live ?
#helpdesk-selive and let them know which part is not working for you
just asking but where can i post a problem about Mercury?
anyone else having trouble accessing the stream elements site?
Seems to be down atm
ah
I just tried and it's up for me
I think it was overloaded because it seems to be sending the commands with massive delays
Oh my bad for being vague, nahh I meant it was struggling to post stuff in stream chat. It's currently taking 5+ minutes to reply lol
Oh, yea, there's a known issue with the twitch chat bot. See #announcements #known-issues and #helpdesk-twitch
Ah, cheers! Appreciate the help.
Out of curiosity, is it possible to get the chatbot to gain access to Bit Emotes at all?
It is not
Thought that was the case. Thanks for the response.
Anyone else having issues with the chatbot / custom commands / alerts being extremely behind? All commands/alerts, etc are running about a minute and a half behind on a stream i'm modding for on twitch
Yeah, I saw that, but nothing being duplicated just extremely delayed so assumed it wasn't related
It's probably related
same everything is delayed for like 5+ minutes
any way to report someone?
You can dm me and I can forward it on
i feel like this might not be the right place to ask but it wasn't obvious to me if there's a channel for that..
For anyone that's building Stream Elements overlay/templates.. are there Softwares that make that process easier. Like LiveUpdate as your editing the CSS/JS/etc...
Im new'ish to HTML/CSS/JS but im sure there has to be something out there that makes this process easier to visualize the changes you make as you go.
Microsoft Visual Studio Code maybe?
I use notepad++ and the refresh button in a browser
Thanks for the suggestions! Ill do some research around it :3
Can anyone help me please? Is there a way to extend my sponsorship offer?
I'm getting hit offline (ddosed) and am unable to stream for the two hours thats needed for the sponsor, and I was wondering if i could get it extended please.
@outer viper ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Thank you
My friend stream elements keeps doubling the messages anyone to why ?
@pseudo hull thank you
I have trouble with my alerts not showing up in OBS was working then just stopped
Is anyone having trouble getting into their stream elelments
I see the announcement about the scheduled maintenance and the one about it being completed. But a stream I mod for was having extremely delayed responses from SE in Twitch this evening. I am just wondering if this is also a known issue or perhaps related to the duplicate response problem. Chatbot commands and also subscribe responses were coming through like 5 minutes after the command is called. Anyone else see this? It was happening for our whole stream from about 3pm-7pm pst.
i had them too. not just you
I figured I would bring it up since this isn’t specifically mentioned in the known issues channel.
It's also in #announcements
Yeah I saw it talking about duplicate responses, but it doesn’t mention the large delay.
Both hand in hand ATM.
Ok good to know. Thanks for confirming.
Hello
having a problem since isntalling the Plug in for obs
its keeps saying streamkey is invalid
maybe, disconnect from obs 1st, reset stream key and relog/reconnect
@craggy spindle
You cannot nor do we support it.
good morning everyone. I need help
on my baby stream it doesnt let him to see his commands
and i have access to him on full control
and i mod i did everything
quick question, as a twitch streamer who has completed sponsorships through stream elements in the past, what can I do to get more offers? It seems that lately there has not been as many offers as there has been in the past
Error fetching profile from provider, you need at least one manageable page. Please contact us for help.
thats the error message I get when I login
help?
So I have never streamed before and I'm trying to use this website and I am very lost. How do I add overlays from the Streamelements website to the OBS
#1021516613532532887 should have all the info you need
How do you feel about this?
LOL
YouTube still doing better than twitch ig tho 
we still haven't heard anything about fan funding too tho 
campagne raid c'est une arnaque ?
@storm lotus Not the place for that.
how in the world do i search for what im looking for in the widget share?
Hey how can i do for Twitch like /Discord and then comes an invite for my server?
is the bot fixed,? cant find info in annoucnements
@fleet grove I would very much appreciate not receiving random friend requests and solicitation for graphics work. Thank you.
I tried a chat command and it didn't work at all. Is something wrong? How do I fix it?
are there new issues with the bot again? command responses/events are delayed
I am have delayed responses with streamelements where some commands aren’t working as well.
yeah, me too, so it must be global
Who can I talk to about helping me with the Custom Streamelements bot? I have tried everything to get it to work but when I use test message nothing comes up.
Are you all working on fixing whatever is wrong with the chat commands?
can someone point me in the right direction for an sepay question?
I have noticed that StreamElements bot has been delaying responses by several minutes and well as double posting responses to commands
check #announcements @bright kite
Anyone know if kappagen will ever animate twitch emotes it does for bttv but not twitch or 7tv very surprised its not a thing
What issue?
like for example some one tips me from his mom or dads account and it desplays from there and and i want to change it to his name and display on my stream is is possible?
It is not possible
No
did u get my exact question @fast otter ?
You cannot change someone else's PayPal information that they used to donate.
its not a paypal then
The only thing you can do is not require people to log in when they donate, then they can input whatever name they want
But it's up to them to change it, there is nothing you can do
where can i get help in re to a sponsorship
@mild sinew ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
@hot oxide ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
I've looked at the updates and known problems however the SE bot for me isn't delayed it just straight up won't work
hey frogan. check support tickets on top
hey friends! im' trying to enable your chatbot... is there a launch button or something like this for the stream? just wondering what i need to do next... i have overlays working, i have my twitch account connected, just wondering how to enable the bot! fanx! 🙏
Can anyone help why my Streamelements bot won't work when I start stream but works off stream?
Is it possible to increase the donation TTS character limit above 255?
It is not.
Check if you didnt set commands to "Offline only" by accident.
hey guys just wondering how to get streams chat showing but not on my actual stream. just switched to streamelements and just trying to figure things out to go live
Does anyone know when is SE Pay coming to Australia 😦
and if YouTubers can get sponsorships through streamelements?
someone PLEASE help me with streamlabs studio- i cant get my chat to connect
helpppp ive tried everything from resetting my stream key to looking at every single setting
Streamlabs Studio LOL
You are using OBS Studio (with the SE Live plugin), and even if it were SLOBS related, it would be the wrong Discord server, as this is the StreamElements server
This isn't a support channel, and please don't spam your question.
how to gain much follower at twitch i got oinly 1
Work on improving your content and creating value for your viewers.
Ok
i had a sponsor but now it’s gone? lol
same
made my followers download a game for nothing
was it world of warships?
Mine was Marvel but I also had 2 other offers
I hope so
I have the same issue with my Raid Shadow sponsorship, I checked out a couple hours ago and it was all fine, and now it's gone
same here for raid, just disappeared assuming its a bug though
I really hope it is. I posted in the sponsorship feedback and sent a help request through the site.
Can you keep us in touch ? To know what we have to do if it don't reappear
I'll try
it’s a big problem, some of my viewers downloaded the game and it didn’t count them days ago and now this problem
Yeah I had the very same issue, and this afternoon it was fixed, every account from yesterday were count and now it's gone
is anyone else experiencing that active & completed sponsorships do not show up anymore
i had like 5 accounts but 10 of my viewers were playing the game with me on discord
and they all had vip (one of the perks that my code gives them) so i think i have to contact se sponsorship support
Back up for me
its on and of for me now
Yeah seems to be like that
on for me
hey everyone
I need help too, the website wont let me send a support ticket
the support form is working
Are these the directions you're following?
yes
Hello. I have started a giveaway on SE but the viewers cannot get their tickets by typing in chat. Only by going to website. How cna I remedy this?
Message #helpdesk-twitch
I didn't post them yet, but your enthusiasm is appreciate
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Please don't post questions in multiple places, and use the #helpdesk channels for support
so the ticket is broken 100%
What browser are you using? Can you try chrome in an incognito tab?
ok
Thanks for the support.... maybe others asking questions in here led me astray.... Noice modding though
SE mobile app stopped working for me. Is anyone else experiencing issues?
It’s back up now.
wait if you press no on a sponsor right when you did all steps and were waiting to be approved you have to wait for a new sponsor?
i miss clicked no
Sponsorship issues can only be handled via tickets.
ok
When I open OBS it appears Streamelements stops working and doesn't display chat message when a command is typed
lool for me clicking wrong thing i miss $750 USD 😭
it takes up to 24 hours for support ticket right
They're answered in the order they are received.
wait there lots of tickets right?
No idea, I don't have access
what am i so pose to do
i want to re do it
can someone un reject this offer rn? channel magi-roblox
I changed the name but it updates has that thank you
Staff members
How do you ban a specific user from making song requests?
People are getting an error that my merch store is down?
My Merch store wont pop up, whats happening
#helpdesk-merch use this channel for questions related to merch
hi there i have a friend who is using the marathon countdown timer does anyone here know how to pause the timer in chat or anything he is trying to get setup for a subathon
anyone else having issues with ground control?
I am not getting any sponsorship on streamelements
How to change resolution for panel setting in stream elements?
hi
Hy
Hello I'm having problem with my alerts and general with sreamelements not showing activity in dashboard like subscriber count is stuck at 0. Any possible solutions to fix this ?
Still double Posting if someone is subbing on Twitch..
Is anyone experiencing their streamelement leaderboards not updating on twitch panels? Is there any workaround on this?
seems to be an ongoing, intermittent disruption for the past 4 days or so
the bot stills have a long delay, takes over 5 mins to send any command in chat 😮
^^
if this was sent yesterday does it mean it would be approved today?
Yeah it's gotten pretty bad the last few days - to the point where the commands won't update at all 😦
chat bot is terrible today
“Repent and be saved” = cringe.
Free grace >>>
For the streamer I mod for, the bot is not working at all. No responses to any command
Nothing at all here too
it seems like the bot is not in the chat at all right now XD
commands not working @ all :/
yeah it's awful rn
how long does the bot take to join?
In normal conditions a few seconds, but not today
so its broken?
yep, it doesnt respond, but it takes tickets for a giveaway
Well it doesnt even show up in chat
Is the bot down?
for some people it shows up in chat, but the commands are stuff is not working and for some people SE is not even in chat
is the bot down?
are the sponsorships still working?
im seeing these same problems, also ticket system is unresponsive, so unable to create a ticket
'a while ago' lol my is deaf since an hour or so
Snap is working properly
I think only timers and chat commands are not working. But overlay is still working (following, bits, subs, sponsorships alerts)
its normal the bot didnt respond ?
Same there
My alerts don't work or commands 😫
it shows up in the Dashboard so I believe it counts the progress
but it is just for me, it seems the issue is a little bit different for everyone
my commands aint working either 
I just tested alerts in a stream i mod for, and ours work, but the bot is down now entirely 😦
Any idea when commands are fixed ? Or if it’s even been looked at ?
same
Follow/Sub/Bits alerts or store alerts?
I got issue with the commands too..
Follow subs and bits
can someone answer this question or no
Some sort of relief reading this as many people share the same problem, so we just need to wait for a fix then
Yeah the bot is not responding to any chat commands for us too.
Scratch that, just responded to one command, roughly 5 minutes late.
Don't worry about it in time it will be fixed
Is botchat working?
not working in a bunch of chats
not here
commands aren't working for me in my stream, I mean
should I ask a question in here? about the stream store
it hasn't been working in my chat since I started stream, just before 9PM GMT
no
if I set an item quantity in the stream store, is that total quantity in the chat or per user?
update, streamelements twitch bot is working, just VERY slowly
If I remember well, it is total use
dang ok ty
Can anyone from SE staff please message me about the custom streamelements bot I am having issues with it and no one has gotten a hold of me to try and attempt to fix it.. Any help would be greatly appreciated.
Same here it isn't working properly
When I type in chat !discord it doesn't prompted the words I want it to say
Global issue, just have to wait for a fix 
not only that my bot isn't responding at all lol
If it helps anyone, I just tried to fix up nightbot as a quick workaround for SE and it responded that Twitch API is only returning errors to that twitch bot too.
I'm hoping they at least release something official about stuff not working
yeah it is an general issue i guess they will com up with a fix shortyl
Glad I wasn't the only one going crazy
yeah same
I'm not super knowledgeable about bots but if it's Twitch's API isn't it a fix Twitch has to do?
no indeed but it will work in a bit probably
I mean, it depends what is broken, there are too many possibilities 
not really because other bots can work still so i guess it is on se ends
do you know what other bots are working? nightbot is the only other one i use and it isn't working for me either
nightbot is working over here
all the problems oh no
wait really? dang
nightbot is working atm for me and streamlabs is also working but if you have mix-it-up you can work with that for now but i assume they have it back up in a bit
also there status page isn't updated yet so it will be fixed in a bit i guess just give the devs the time to investigate and rolling out a fix
You just have to log out and log back in on NB
that should fix your issue
Mine is not even showing my custom bot name just keeps saying Custom Bot name.. and when I had it working before it wouldn't send a test message like streamelements does when I click test message.. and I have been trying for a few days to get someone to get a hold of me but no one does.
yeah my custom bot stops working after the update, but also am i not able to run !sedebug so yeah it will be cleared out soon
So is there no fix yet? or no announcement? automod spamming my chat but SE not in there
no fix or announcement yet but stay patient and keep looking 😄 they will come with something soon
4 days of issues, no acknowledgement on status.streamelements.com ... what's up?
There is sort of a announcement, but that's 3 days ago
sooo
the bot has an update and the update cause some issues where the devs are investigating them and working on a fix but for now we can't do much they are aware of these issues and working around it
the site will be updated as soon they have some to shear with us so keep an eye on that
it is for that update i assume ?
isn't that what a status page is for?
yeah for sure but i'm not an employee so i can't do much about that but i only can give advice with saying to keep an eye on it and being patient
Yeah its just weird what is happening with mine.. I just wish they would answer people on their discord like staff would because what is the point in directing people to your discord if you don't help users.
this issue will be more complex then we think
true and i agree 100% also there support page isn't that help full atm but we have to deal with it unfortunate. and i hope they come with something soon
surprised they haven't even been like yeah we know something is wrong lol
my bot was fine yesterday and today each trigger ive done hasnt done anything
that's been happening on & off for 4 days. super annoying
indeed
If you're looking for assistance from staff or support volunteers, please use the #helpdesk channels.
I Need Help Can I Speak To A Mod
Yeah me too I am hoping staff will answer soon
I need Help With My Streamlements
@vagrant scaffold ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
@past shell maybe pin that since issues have been ongoing
If the bot were that smart, I'd buy it dinner 😛
If it's about the bot not responding in your chat.. You just have to wait it out... until they finally address it.
Can always check #announcements and #known-issues for updates.
Known-Issues is about the double messages, not about SE.bot leaving for no reason and not responding for hours.. then all of a sudden dropping every command that has been put in chat 😂
#known-issues hasn't been updated since the 15th
exactly
@fast otter Appreciate that, i mod for a decent amount of twitch partners.. that use SE... so it's getting pretty "annoying" at this point and was trying to see here for any updates about it.. but yeah.. here i am 
^
chatbot still no working?
Globally down atm
F
One message removed from a suspended account.
2h without chatbot and people continue to spam command 🤯🤯🤯
alright, idk why it took me so long to hit the discord but after 40 minutes of searching, good to know its a global issue and I'm not just dumb
Bot down?
Yes, at least on Twitch. Not sure about YT
Suppose to work for YT
No reports in #helpdesk-youtube

This bot's command doesn't work, why?
It's down, globally, on twitch at least, no ETA when it's being fixed
ok, thanks
Just read all above 
Wait reading? what is that 

Yes 
Semi just wants more "WhY iS bOt nOt WoRkInG"

I just like chaos 👉 👈
My pinned messages above the twitch chat:
**SE Bot has had a stroke today, it either repeats the messages 3 times, or doesn't respond at all. Pay your respects and have patience with us 💚 **
Great message 
😂
A few minutes later someone says: "command doesn't work, someone help?"
im glad this isnt just me
Welcome to the internet 😂
Where nobody can read, have patience or morals 😂
Again, what is this "read" you're talking about 
any ideas why the sponsorship isnt tracking my time streaming?
I assume this is why it did not tell my chat I was live 😂
@mint stag uhhh, chat can't see? Twitch itself sends out notifications too 
I use the SE notification almost word for word in my promotion tweets
...it was better wording then I can think of
Where could Ask questions about Multiple TTS loyalty redemption voices?
can someone help me plz my chat bot will not work i have tried evrything
Hey guys, What to do if chat bot non active mod?
Chatbot has been down all day. It's been over 2 hrs since any update
Bot down for me as well, this seems different than the known issue....my bot started delayed then completely non responsive.
It's been doing that since Thursday
Wednesday actually...
Chat bot not working for anyone else right now?
Check #announcements
okay thanks
hey
anybody ever had this issue when trying to connect their youtube channel to streamloots? Error executing flow.
One message removed from a suspended account.
is there a update for the outage?
When there is it will be posted in #announcements
Thank you. I just got peeps comn' at me askn' ...
so i purposely have not used the website because of the errors in like 8 months gave it time seems like its still the same bs are they ever going to fix being able to log into facebook on the streamelements site?
streamlabs figured the crap out
why cant yall
js
anyone able to help a brotha out , I'm doing a sponsorship and i need to "promote for 2 hours " what would that be doing ? I already ran a stream and thats checked off
It seems the bot is slowly starting to work again! Thanks staff 💚
Thank you for fixing it SE Staff
my chatbot is off on my stream, have how i test, our resolve? (i try the test send message in panel)
Yes .... thank you staff you all workn' hard to make it be real again .... I give high fives
try this, if you have custom bot name and the 1.0 of activity feed, change the user back to streamelements, then change to 2.0 activity feed
@proper jacinth i go try, thanks
Work: i reset activity feed, change de name, remove the bot (dashboard option) rollback the name, and update to 2.0, and join the bot. thanks bro
no problem, that works for me, i want my custom name back LOL
lol ..... I'm sending this to my friends on air now
it workedddd
Anyone elses bot disappear?
hello, if it might help anyone, I parted the bot then rejoined it and it works fine now
Anyone Know why Stream Elemets dropped Just Giving for integration for alerts and that?
Never had it. There's a 3rd party widget that supports it though.
I have seen reddit posts, and even guides state that stream element s did
and the guides were written by stream elements staff
If you mean like the one mentioned here's that's the custom widget I'm speaking of https://blog.streamelements.com/tools-and-tips-for-hosting-a-charity-stream-11788c189a41
Not official integration.
I saw that but literally makes no sense to me on how to link that to my just giving page
Hey anyone know how to get streamelements chat bot to run the twitch /announce command for timers?
Yup this widget thing is BS
obs is taking 40% of my cpu with stream elements and i wanna cry
It should be just "/announce text". The colour options are not working.
If I remember well it worked for timmers
nah just says /announce with the timer message
i have no idea what i am doing wrong
please help
my sound alerts all decided to break after years of them being fine, ive gone through every step which are simple steps a million times and cannot get follower/sub/bit donation alerts to play on stream
i have deleted, remade the entire alerts overlay with a single alertbox widdget. i have that set to 1080p, so is my stream. i copy the URL, input to a browser source on OBS... i test and emulate this with fake followers and bit donations and I can see it working on OBS. i have audio controlled via OBS and i can hear and see the redmeptions i create. however. the moment i go live none of it works... it still works when i emulate but not when an actual viewer follows or donated bits
Hi, where do I have to unlock se.pay?
Does anyone know how to make recent donation label to display name in one color and the amount in other color?
The easiest way? Double the widget, from the 1st one in Settings remove [currency] [amount] and from the 2nd one remove Latest Tipper:
{name} then you can change colours, and sizes separately. You can group them after that.
Get well soon streamelements
Yeah but then i cant add scroll to text, anyways thank you!
Very useful tool, and we all miss you lol
Yeah, in another way I think you would need some kind of custom widget, maybe you will find something in #widget-share
Thanks
Guys hello. We need a assistant witch chat widget. When we stream on youtube, we have a big delay in chat messages. How can we fix it?
Hi guys i have deleted a command but it is still running and doesnt show on website
anyone know how to fix it?
Im using obs
Hi
Does anyone know if there’s a way to get re invited to the steam elements sponsorship program? One of my viewers abused the incentive I was doing to complete the sponsorship and I got removed even though it wasn’t me.
hey why does the code for hellofresh dont work
is there any tool on SE that allows viewer to create and remove task into a list and have it display as an overlay? something like this:
@lavish depot There is not.
@distant plaza @haughty vigil ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
how to reset media request widget in obs?
StreamElements menu, on top of OBS > Logout > Login
is there a way to make viewers have to of chat before earningn loyalty
There is not.
I got a specific-ish request and I'm not sure it exists. I am doing a donation event towards my friends GoFundMe. Is there any way to integrate alerts to play when someone donates? Or have a goal meter that updates automatically?
I haven't been able to find anything but if anyone knows anything I would greatly appreciate it!
I made a ticket it says I have to get re invited how does that work?
Check out this Widget! #widget-share message
Thanks! To double check, all I should have to do is change the short name part from the URL right? Making sure there isn't more I should be doing.

