#general-chat

1 messages · Page 15 of 1

faint hawk
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So im new to properly streaming, I installed this mod and played around with it and so far im happy. This wll be my first stream in years. I wanted to stream on twitch and hit the "start streaming" button and a window pulls up called "Start Streaming to Youtube". Even with the stream settings being set to twitch I still get the youtube thing to pop up. How do I fix it?

past shellBOT
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@faint hawk ⤵️

StreamElements menu, on top of OBS > Logout > Login

leaden cedar
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I have a question.. anyone know where i can contact twitch?

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couldnt find a twitch server or anything

faint hawk
woven isle
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whats up guys any one had any problems with getting facebook to link to stream elements through obs i keep getting this

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Error fetching profile from provider, you need at least one manageable page. Please contact us for help.

tough hinge
woven isle
fast otter
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Can you DM me with a screenshot and let me know their name, including the #XXXX ?

solemn kiln
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I'm coming from StreamLabs, so the StreamElements method for creating a custom widget is a little different. Specifically, the "Overlay" bit. For a custom widget, am I always just going to create an Overlay of the same dimensions as the layer I put in it? And if I edit the size to be different in OBS, is there a way to have the layer expand/contract?

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Also surprised that I can't make an overlay that is shorter than 200px. Why is that imposed?

fast otter
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Overlays are designed to match the stream resolution, with widgets being smaller.

solemn kiln
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Right, the layer settings just offer pixel dimensions for the height/width. I'd like to say, use 100vh (100% of vertical height) of the overlay, and 100% of the width of the overlay.

fast otter
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Don't think there's a way, but #dev-chat might know.

tender eagle
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Why does Chrome come through my Mic Input?

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Anyone able to help me understand this?

fast otter
graceful heron
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hi

tender eagle
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This is where the LIVE SUPPORT link from the program sent me, and I posted in Tech Talk but got no reply there either

fast otter
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It's the Christmas holidays, a lot of people are probably not around and that's a weird issue that the OBS discord may know more about.

spice mason
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anyone know how i can make a pop up window for a youtube live chat that i can put in my 2nd monitor?

gentle thorn
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WHy am I not getting any h elp

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I have been asking for help on Trovo since 21st

solid anvil
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We wish you @all a wonderful Merry Christmas and have a wonderful Good Time with Your Family and Friends 🎄🎄🎄/Wir wünschen Euch Lieben eine wunderschöne Weihnacht und habt eine wunderschöne Zeit mit Eurer Familie und Freunde 🎄🎄🎄

uneven cedar
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hi. how can I fix the problem on connecting to my facebook page? a message from stream element popping out: Error fetching profile from provider, you need at least one manageable page. Please contact us for help.

shut temple
heavy dirge
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Dumb question, I have loyalty set up for stream elements but how do I setup a command so viewers can check it

past shellBOT
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@shut temple ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

shut temple
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Got it

steep depot
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Hello, who should I contact if the site is not registering goals being completed / being partially completed

past shellBOT
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@steep depot ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

fast otter
fathom leaf
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How can I add the streamlabs bot to the discord?

snow wolf
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Ask streamlabs

signal zealot
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Merry Christmas everyone

orchid valley
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Hello. Can we use steam store to redeem items in the se.merch store?

orchid valley
past shellBOT
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@molten ibex, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! SEheart Look at your personal member profile by typing !me.

ivory zenith
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Hi.

jovial sparrow
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Merry Christmas

balmy moth
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hello, i was just wondering where i can get custom chat bubbles?

drifting turret
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🎄 Happy Festivus/Holidays/Yule/whatever you celebrate everyone! 🎄
Stay Safe!

pseudo hull
snow wolf
fiery oar
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MERRY CRIM CRAM EVERYONE!!!!

worthy frigate
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I need help, i cant get my tips to show up in notifications, tho all other alerts seem to work

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it shows up on my dashboard so they are registering

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but it wont show up on notifications on stream

unique dome
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My Chat is literally going to drive me insane! nothing is syncing to my OBS, someone can you please help me! Merry Christmas

past shellBOT
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@worthy frigate ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

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@unique dome ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

ivory zenith
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hello, i will be observing this chat.. so if im not talking, im observing

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👀

worthy frigate
cerulean mantle
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Hello all, Can i ask a questions here about the Animated Connection overlay from streamelements gallery?

high furnace
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Merry Christmas 🎅 🎄

plush prawn
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Merry Christmas I accidentally joined this 😂

dim pivot
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guys need a small help if anyone can

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my overlays are working fine for me but when I send the link to someone else it dosen't show them the overlays properly

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any Idea what the issue is?

fast otter
dim pivot
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thanks for that I haven't tried that yet 😅

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I just wanted to add some images for now though

spice mason
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Does anyone know how to remove stream delay i have like 30 second delay, if you want my settings ican send a screenshot

frozen pasture
mighty hamlet
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Turned tv on and I pressed Home button on fire stick all I get is first couple buttons nothing else lost all amazing streams apps

chrome bear
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Does anyone else have the HBO sponsor from the UK? Not sure how to go about talking about it since I can't purchase a subscription mysef kekw

hollow ingot
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I don't think it matters tooo much if you do or don't? Just so long as you bring the positive energy and vibe to it i'd assume

chrome bear
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Yeah I think I might just mention The Last of Us a lot because its my favourite game and its coming to HBO. I'll just do what I normally do 😄

buoyant yacht
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How i can Start OBS without the SE.live Plugin?

hollow ingot
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also that makes me nervous as this is my first time

buoyant yacht
pseudo hull
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That option was removed unfortunately. If you have it installed you'd have to uninstall it.

obsidian ermine
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hey, how can i let people rejoin a queue more then once?

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when i finish with a viewer in queue and remove that person, it doesn't let them join again until i make a new viewer queue

calm narwhal
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hello I have no data available in the ranking while several live have been performed

near dagger
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are alert volume controls by obs

vocal geode
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I got my stream on line, why the chat not showing up?

pseudo hull
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Stream needs to be public.

vocal geode
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if it is only unlisted it will not active?

pseudo hull
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anything short of public won't show.

vocal geode
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including stream for members?

pseudo hull
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yup

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Bot won't even function as it HAS to be a member.

vocal geode
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oooo

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Ic

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thank you very much for the insight

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how can we practice it while we don't want to do live stream?

pseudo hull
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Unfortunately youtube needs everything to be public to properly work.

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same with subscriptions but that's another issue 😐

vocal geode
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oh yeah... sudo can you please tell me, why in my obs every several minutes got disconnected... I have tried to find the answer and solution but still don't get it

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the internet is oke, the pc is oke, I just really don't know what happen

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in youtube I don't get this trouble

pseudo hull
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Unfortunately I don't use SE.Live or stream on youtube so I can't honestly answer.

vocal geode
pseudo hull
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I'm not in a position to answer it either way.

vocal geode
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oke2x

vocal geode
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oh ya

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in chat box overlay from stream elements

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I don't see my member badge shows up

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is there anything I can do to make it appear in stream elements chat box?

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here is the example, I use chat overlay from stream elements in the left side, in the right side is youtube chat box

how can I put my members badge (Muhammad Jordy) to stream elements chat overlay?

blissful basin
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Can I a stream elements staff dm i have a question about a ad

winter umbra
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I think it got asked a few times but how do i fix this? I enabled the loyalty and streamelements is mod and still does this?

still jungle
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Hey yall! New streamer here. Im having a hard time matching my Px for alerts on obs

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Its seems like things are flipped or I am getting a partial image, Is this happening with anyone else?

past shellBOT
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@winter umbra ⤵️

The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

ivory zenith
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hi

past shellBOT
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@still jungle ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

winter garden
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Hi everyone !!!!

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I have some problems with my media request overlay. It´s not workin !!!! How can I get some help ? Please

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Sorry, I just saw the warning

trail adder
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where would I go if I'm worried about a payout status?

faint gate
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My sponsor payout never came 😦

past shellBOT
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@faint gate ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

ivory zenith
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How do I change the owner name?

reef dew
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help

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How to i add the alerts to my stream

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i have the alerts package

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how do i add them to my stream

brave dagger
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I chose an overlay but how to add it to the stream?

reef dew
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add me

reef dew
past shellBOT
#

@reef dew @brave dagger ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S

brave dagger
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I did all the stepts

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but its not working

fast otter
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Not working in what way?

brave dagger
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nope

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I just need to get all pop ups working

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When people tip/follow/or subscribing

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but I cant fix it

fast otter
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Twitch or Youtube?

brave dagger
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twitch

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I fixed a theme now

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is the alertbox fixed too then?

vocal geode
vocal geode
fast otter
brave dagger
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I dont know, can you try it for me?

brave dagger
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All the previous followers are in activity feed

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but thats from prev stream

ivory zenith
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guys

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can anyone help me?

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my friend is trying to use commands, but either online or offline commands dont work

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he do not know what to do

snow wolf
snow wolf
past shellBOT
dusty cedar
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heyo, is there a specific chat where I can ask how to accomplish something in the overlay editor? very new to this and cant wrap my head around what should be a pretty simple text box lmao

near dagger
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is there anyway to have the bot delete commands in chat

fast otter
fast otter
mild orchid
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Hello i need help with a sponsorship i have, I didn't press start but i did everything in order to do the campaign but i can't view anything.

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I have the overlay for the subscription and i already had someone use my link to signup and it shows but i'm not sure if im getting progress in the campaign cause i can't see it...

near dagger
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i cant seem to get the alerts to pop on stream

proven estuary
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What’s the command to have streamelements join a stream

past shellBOT
vocal geode
scarlet turtle
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Hola

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Me ayudarian solo les pido me sigan

novel gyro
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Anyone know how to fix frame drops ?

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And like really bad stream delay

snow wolf
past shellBOT
#

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

snow wolf
#

<@&364840891023622144> ads

blazing plume
snow wolf
copper kettle
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does anyone have a credit roll overlay to recommend? the only one i see on SE scrolls too fast and regardless of me changing font size, the names cant be seen. Also looking for a Twitch Prime Sub alert?

kind compass
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good evening, on streamelement it was written that I had to receive the sponsorship money by today but I have not received anything, why? I need help

snow wolf
near scroll
#

Hi,
Quick question, I will be going through discord and materials at the same time, but maybe you could help me faster. I want to create a basic !love command. But if I wont state the user I would like the command to pick a random user. How the command function should look like then? D:

snow wolf
weary fulcrum
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A friend of mine uses a quote system via streamelements that allows you to !addquote and !findquote via keywords. They said they found it in this Discord a couple of years ago but I'm having no luck finding it.
It's not part of the built in quote system in SE. I believe it's a custom command. Any help is appreciated!

weary fulcrum
snow wolf
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You're welcome

civic patrol
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Which category do I go to ask about a tip being held?

past shellBOT
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@civic patrol ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

ivory zenith
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Hi everybody can anybody tell me where I can ask how to set up store redemption video alerts I cant get it to work for me

past shellBOT
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@ivory zenith ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

velvet escarp
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How do I get video alerts to work on stream elements alert box in obs ?

past shellBOT
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@west juniper, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! SEheart Look at your personal member profile by typing !me.

kindred spruce
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can someone help, whenever I try to reach out to support they keep saying "my event has been shut for abnormal activity when referring to my sponsorship and I cant get it resolved? I've read the rules and I havent broken any of them that would cause the event to shut up for abnormal activity

fast otter
kindred spruce
pseudo hull
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Unfortunately no.

nocturne copper
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Hi! I'm looking for someone who can help me move a custom HTML/CSS goal bar widget from streamlabs to streamelements. I believe it's custom fields that is not formatted correctly or the data field that does not exist in streamlabs but exist on SE that is causing trouble. I'm not really good with coding but willing to try do it myself with a little guidance. Thanks in advance!

edit: I didn't think it belonged in the support channel but if I'm posting it in the wrong place please let me know!

uncut crypt
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Hey all, I need help integrating my ps5 into obs. What channel would be best for that conversation?

mellow tide
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Hi Does anyone know when se Pay is going to be available in australia

pseudo hull
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@mellow tide we do not as that entails things outside of our control.

magic coral
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I can't upload .wav files to SE. When I drag them on to the upload box it says in red "supported formats are..." but I AM using a .wav file. What's the problem?

zealous kernel
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question/idea. When making custom alerts, and you get it juuuuuuust right, by fiddling with tons of settings of wich you remember about 40%, wouldnt it be great to have an easily accessible "copy settings to: " function? That way, the only thing
you would have to change, would be the actual message.

snow wolf
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@zealous kernel you can duplicate the overlay/widget.

mental shore
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i need help pls

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i just cancelled a sponsorship

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by mistake

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can someone help me pls

snow wolf
snow wolf
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<@&364840891023622144> UID: 1037766759828172841

valid siren
blazing plume
snow wolf
ornate trellis
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Anyone here taking custom chat widget commissions?
wait is this the channel to ask

magic coral
snow wolf
noble peak
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Helo everyone, i have an issue. I have completed my Stat Trek sponshorship and it is not counting it as completed. I am not really happy about that who Can i Contact regarding this issue?

snow wolf
noble peak
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Thank you @snow wolf ❤️

nocturne oyster
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command-share working only on twitch?

magic coral
snow wolf
fierce edge
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yo need help

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with tts command

past shellBOT
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@fierce edge ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

dreamy dust
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i need help

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my channel is clamed what is this ?

past shellBOT
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@dreamy dust ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

#

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

zealous kernel
past shellBOT
#

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

zealous kernel
#

awesome. thank you

earnest stirrup
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🙂

crimson citrus
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i streamed yesterday and now obs cant find the gfx card encoder (new)please help i dont know what to do

past shellBOT
#

@crimson citrus ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

pulsar vapor
#

anyone know how to fix streamelements not tracking youtube activity feed? (twitch works)

past shellBOT
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@pulsar vapor ⤵️

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

ivory zenith
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Why i cant create store item?

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@languid pivot sorry but youre first online guy from se-staff

hoary raft
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I have this problem aki and I don't know how to solve it, can someone help me???

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Someone????

past shellBOT
#

@ivory zenith ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

#

@ivory zenith ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

split cosmos
#

Guys I need help, I accepted a sponsorship and it said to use the overlay in my SE overlays, it was there, and then it wasnt and not it says I dont have one but I am still in the campaign

past shellBOT
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@split cosmos ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

wispy tartan
#

ive accidentally signed up for streamelements with twitch and youtube on separate accounts, how can i merge them?

past shellBOT
#

@wispy tartan ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

  • Merging accounts allows for faster ways to switch between accounts
  • Merging accounts allows duplicating/sharing overlays between the accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

celest whale
#

hello i need help with sponsorship please

past shellBOT
#

@celest whale ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

jade flax
#

hey everybody

near dagger
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i cnat seem to get my audio alerts to show on screen during stream

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can someone help me

brave dagger
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How to get sound by all the popups im obs streamelements?

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Only viewers hear the sounds, but me not

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how to fix

hallow wigeon
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does anyone know why my stream elements keeps consistently freezing shortly in to going live... its nwo all of a sudden saying I have encoder overload when ive never had this problem before.

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I run a 3080, ryzen 9 5900x, 64 gbs ram

frozen pasture
hallow wigeon
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I meant stream elements... lol

frozen pasture
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I’d suggest posting in #helpdesk-selive for further assistance to prevent clogging up a non-support channel

gleaming frigate
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hello is there any staff that could help me please, i changed my twitch name a few months back and now looking at my streamelements store at the community discounts, that still shows my old name. how do i change this to my new name please

swift iris
gleaming frigate
#

ty dan i checked there and that dont change the old name from where im seeing it

snow wolf
gleaming frigate
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merch

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my streamelemts store

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im also not seeing my chat stats

snow wolf
snow tiger
#

Hi, maby a dumb question but is there a why to have a quick reaction from someone from SEpay to help me with my problems?

past shellBOT
mellow tide
#

Hey Can anyone help me out for my donations as uhh its not working even though my settings are on and linked to paypal

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and all that tipping stuff is done

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but my bro still couldnt send me credit or transaction for test

outer cove
#

Hello, I have a problem when I stream, please help me ResidentSleeper
I stream in 1080p, but the quality on my stream changes to 720p and I don't know what to do, I've tried a lot of configurations and I don't know.
Can you help me?

near dagger
#

@outer cove are you on your output changed to 720p if streaming in 1080p both should be the same

#

@outer cove your output should be set to 1080p

outer cove
#

Okey, thanks I will change it!

near dagger
#

let me know if that worked

brave dagger
silk fern
#

Hey quick question if anyone can answer. When someone downloads game and plays the required point for sponsorship. How long does it take to update on tracker?

swift iris
jolly nest
#

Hello, i renamed my twitch account from sanya_cringe to sqpb can you give me back the stats (id: 5f07014bea7ccf3415a9b5a9)

prisma jacinth
#

I have a quick question! Does anyone know if using a different url that redirects to the campaign one is a problem? We created a custom url that we can track internally that forwards to the actual campaign url. Would this be an issue?

prisma jacinth
pseudo hull
#

Okay. 1 sec.

fading oriole
#

Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?

pseudo hull
#

@prisma jacinth for the sake of clean data without possible contamination it's not recommended.

#

But yes you can.

prisma jacinth
cedar sorrel
#

HI, why I cant use SE.Pay if I have 100 follow on youtube?

pseudo hull
#

I see no livestreams in your live tab.

pastel ferry
#

hey all i need some help. i had set up SE for my twitch page and just recently started streaming to FB. i add my FB page to my current SE profile but it does not seem to give me the same access to all the same things i have for my twitch ( mainly the chat bot) but also the overlay selection is very limited. if any one can help me with this i would really appreciate it. TIA!

pseudo hull
#

99% of the features are not available for the platform due to restrictions from Facebook.

cedar sorrel
pastel ferry
pseudo hull
#

They're breaking rules as bots aren't allowed.

#

But as that is what our stuff is primarily tied to it isn't available.

pastel ferry
#

ok

pseudo hull
#

You'd have to meet the requirements on all of them.

fading oriole
#

Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?

cedar sorrel
#

How can I delete my account to create it on another site?

pseudo hull
#

Doesn't work like that.

floral talon
#

un cordial saludo Cambie el nombre de mi twitch y el bot de streamelement dejo de funcionar

#

alguien me puede ayudar?

snow wolf
#

@floral talon #🇪🇸︱español

floral talon
#

ok

fading oriole
#

Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?

fossil matrix
#

Is Kappagen working right now? I'm trying to set it up and the "emulate" button isn't throwing out any emojis.

lofty moth
#

Anyone able to help me with something?

#

I have a youtube channel that I changed my name through rebranding, but on streamelements it says my old username and includes it in my tip link?

past shellBOT
#

@lofty moth ⤵️

To change your tipping link, please get your current name, account ID & your desired name.
You can submit a request for the change via http://support.streamelements.com/ or have a Support Hero request a staff member.

Note: Your account ID is public and safe to share.

lofty moth
#

ZeeJaay

#

5b16d85c8e21d513df36e00a

#

iMiSTx

snow wolf
lofty moth
#

yes I can send ss if needed

#

this should say iMiSTx and it doesnt and I cant physically change it anywhere

#

I can dm you bigger ss if needed

snow wolf
obsidian bobcat
#

small query, is it possible to add channel redemption messages onto chat alerts?

lofty moth
snow wolf
lofty moth
#

Okay thank you so much! ill check discord every so often for the ping!

snow wing
#

hello I have a problem with Review the campaign brief

#

I have opened but green flag dont work

snow wolf
lofty moth
#

I already have

#

did that before I typed here

#

do I put it in the same ticket?

snow wolf
#

Yes

lofty moth
pseudo hull
#

In that case wait for a reply there.

lofty moth
#

I got a quicker response here

#

I just want it fixing, Im speaking with Dan so i dont really need anyone elses input.

#

Thanks

lofty moth
# snow wolf Yes

Just pm me or dm me when its done man, appreciate your time once again thank you

snow wolf
#

Needs to be handled via ticket.

lofty moth
#

no worries.

wheat agate
#

Question, I set up a quick overlay with a alert box, i'm trying to do a custom sound for cheers. I created the overlay, added the widget, and uploaded the sound. I copied the URL, and added it as a new browser source on OBS. But for some reason it doesn't seem to be working, either there's no sound when there's a cheer, or is the generic one. Is there a way to test it without having to go live? Also I am new to this, and trying to manage it with a screen reader. I appreciate any feedback.

past shellBOT
#

@wheat agate ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

finite sage
#

Hey guys new here much love to TtvLovedragonpill for inviting me

past shellBOT
#

@snow wing ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

sharp sundial
#

hi

grand vale
#

Hey there I’m having issues with new players tracking but can’t find the game to make a support ticket

faint needle
#

is anyone else having the issue to where subs aint showing up in the event list or doing alerts 🤔 its only recently started to happen but other alerts seem to be working

steel bramble
#

heyyya

deft trellis
#

can streamelements redirect youtube chat to discord channel and discord channel chat to youtube live stream chat?

lofty moth
#

Hiii everyone!

upper badger
#

Quick Question - Does anyone know why my OBS SE Docks (Activity Feed and Chat) are not snapping to the side panels beside the video. It only snaps to the top panel above the video

past shellBOT
#

@grave forge ⤵️

StreamElements menu, on top of OBS > Logout > Login

hollow ingot
#

how can i test my sponsored alerts?

minor tusk
#

my alerts go off, but they dont make any noise. does anyone have any feedback?

trim jewel
#

how long does it take until you start to recive offers on streamelements from the time you sign up?

past shellBOT
#

@minor tusk ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

humble rose
#

anyone know how to fix the watchtime command?

past shellBOT
#

@humble rose ⤵️

The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.

woven atlas
#

hi I wanted to know how to overlay the current viewers live on youtube thanks

pseudo hull
#

If you click the ➕ in the overlay editor and search for viewer count or something similar it would show you. Otherwise we don't have that option for youtube.

woven atlas
pseudo hull
#

I do not.

woven atlas
ivory zenith
#

how to change my news email for streamelements emails?

snow wolf
keen kestrel
#

Hey guys! I recently changed my Twitch nickname and the StreamElements bot stopped working. I've tried unmod and mod, disconnect and reconnect... Can anyone help me? Thanks!

past shellBOT
#

@keen kestrel ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

lime shard
#

And 2022 is now officially over. Welcome 2023. Wishing everyone, especially all my friends and loved ones all the goodness the world has to offer.💓💕😘

ivory zenith
#

Johnny boy
-my last words of this year

undone totem
#

I need help I accedently paid full price on my own merch and forgot how to buy a sample or what not. I don't now if yo ucan help me

past shellBOT
#

@undone totem ⤵️

Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.

wet sable
mellow tide
#

How long does it take to get sponsorships? Also How many followers in twitch do we need in twitch for sponsorships?

hollow ingot
#

random and i believe it's 350

mellow tide
#

Oh ok

#

So will we get an email whenever theres a sponsorship

#

in our twitch email

hollow ingot
#

you'll get an email notifying you when you do

mellow tide
#

ok thanks 🙂

hollow ingot
#

np!

alpine bay
#

When will I receive my W-9? I made over the threshold.

ivory zenith
#

guys can anyone help me? i keep trying to add a subathon timer to my obs using the "browser" source and it doesnt work

echo linden
#

Hello, was curious as to how long the hellofresh campaign widget would take to update? I had a few viewers say they used my code correctly and placed an order but it still says 0/12 so far. Does it take a few days?

vagrant osprey
#

Happy New Year and a great start to the new year with very good health for you and all your loved ones

sharp wave
#

Sounds like hellofresh is still trying to scam money out of people. They hastily added a “region” box that was supposed to be filled out before the sponsorship after the soonsorship was finished.

snow wolf
past shellBOT
#

@alpine bay ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

astral rune
#

Happy New Year's Eve! 🎉

snow wolf
#

Happy new year everyone 🎉

solid vault
#

Happy New Year

pulsar notch
#

!form

#

@snow wolf is there no longer a form?

#

I remember a old form where people could upvote posts

#

I cant find it

past shellBOT
#

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

pulsar notch
#

ok thanks

snow wolf
#

Np

pulsar notch
alpine sluice
#

Happy New Years Everyone!

pulsar notch
spare blaze
snow wolf
#

Hey Thercio yogevHey

ivory zenith
#

hi someone can help me with this?

#

alertbox doesn work on overlay website

fathom tapir
#

so where does one go to with SE questions?

past shellBOT
#

@fathom tapir ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

gloomy jackal
#

HNY everyone!

pseudo hull
#

And that's how an idiot went out with a bang.

sterile plume
#

I'm an idiot. , so where do I find information on how to run some JS on plugin initialization?

burnt torrent
#

HAPPY NEW YEAR!

rain lance
#

Happy new year

peak yarrow
#

Does anybody have the time to help me with stream elements and obs! I'm trying to create a recent follower and recent sub in the stream elements overlay, when I go on recent or latest follower their name doesn't show, also when I use the url link it doesn't show on my obs

crude garnet
#

Happy new year !

jolly lynx
#

When is the media request getting fixed?

past shellBOT
verbal steppe
#

Anyone here?

rain lance
#

Happy new year!

wide bane
#

So where did the support channels go? I'm having a major problem with my account and I need it fixed asap, but I can't seem to find the place the post it here.

past shellBOT
#

@wide bane ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

rain lance
#

.

brave dagger
#

Can someone help me with the sounds of the alerst for myself?

#

I cant hear them but the viewers can

peak gyro
#

So when I record in VR, the "Game Capture" tool seems to be off. Like if I am looking at someone in game, the capture will seem like I'm looking slightly above them. Any ideas on how to fix that?

past shellBOT
raw yarrow
#

do expired sponsorships get shown on your "creator resume" making companies less likely to sponsor you, if so, is there a way to pause the sponsorships until I gain a larger amount of followers?

fast otter
raw yarrow
#

k, thank you!

autumn leaf
#

where would be the most appropriate channel for me to go and ask a bunch of various questions?
I presume general chat here isn't meant for that 👉 👈

#

I feel like I might even need a guide
cuz I am a bit confused about several things BlobSweat

past shellBOT
#

@autumn leaf ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

autumn leaf
#

thank you so much

bleak sigil
#

Just wondering if anyone knows how to fix the widgets being blurry in OBS? Chat, activity is just blurry

dense frigate
#

Happy new year everyone

past shellBOT
#

@bleak sigil ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

fast otter
#

Not the place for that.

opaque galleon
pseudo hull
gray talon
#

Whys StreamElements the ONLY bot I know of that doesnt support the other announcement colors...

static vortex
#

Hi, I need to enter an iban to withdraw a donation I already have over $5 however when I enter it it says "form filling error" anyone know what is going on?

past shellBOT
polar void
#

Hi, I am trying to login to streamlabs using my facebook but it seems that I am receiving an error. Anyone who can help me with this? Thank you.

rugged cosmos
#

Hi there, i just got my first sponsor from factor75 and would like to know if anyone has any advice?

west haven
#

Hi, could someone point me in the right direction on how I can set a delay for my stream alerts so they don’t play straight after the other?

fast otter
peak lava
#

Hi, when I add a source of Streamelements (a chat) it does not show up in OBS, does someone a fix ?

gloomy wyvern
#

is there a way to share my overlays i made for my friend without it going off my alerts?

dusty lake
#

Does anyone have any issues with your stream having to buffer all the time or it is choppy?? @everyone

fast otter
fast otter
tribal elm
#

Does anyone know if there is a way to edit Kappagen for prime subs specifically? Like if I want a different set of emotes to explode if it's a prime sub over a regular sub?

next knot
#

<@&364840891023622144> I just got a friend request from this account. This is the only mutual server we have.

foggy field
near bay
#

Where can I find the overlay link and the powerpoint thing for sponsorships after starting one?

languid sage
#

Hello. I need help with my Sponsorship.

past shellBOT
#

@languid sage ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

near bay
#

I remember their being like a powerpoint style thing

#

And Ive lost it

fast otter
#

You'll probably need to submit a ticket then; it should be there.

edgy lantern
#

does the country your from affect your eligibility to get sponsorships from streamelements?

celest whale
#

hello if i have this. does that mean that I'm sure to have $35 after my campaign or not?

frozen pasture
dapper prawn
#

My HelloFresh Code is not working. My supporters keep telling me the Code is not valid, what should i do?

celest whale
frozen pasture
graceful cloak
#

hey i have a question i just recently launched me SE merch store and had a order a few days ago but under the payments tab it shows no orders how many days does it take to show up there?

#

my*

#

and yes its a payment/order from one of my subs not myself

fast otter
ebon sphinx
#

I'm wondering if anyone has had this problem and knows a fix.
I'm updating my stream store and when I create a sound effect item, fill everything out, and save it I get an error saying "something went wrong" and it doesn't save

graceful cloak
dire sun
#

can someone point me in the direction of help with overlays for tipping?

dapper prawn
#

how long does it take for you to see a revenue once someone used your promo code?

unreal wraith
fast otter
flint condor
#

Is it common for "artist" to approach streamers with offers of "do some crazy arts for streammers and i wish to make your channels art so if you are intrested?" I have had two people on discord DM me with less than impressive portfolios of relatively similar quality and promising to make art for my stream for a fee.

fast otter
flint condor
fast otter
#

If you feel it's a scam, please report them and post their name#number and userid here along with a screenshot and someone will take care of them.

ivory zenith
#

anione can help me whit chat bot dm

brave umbra
#

ken block is dead today in a snowmobile crash in utah he is a legendary drifter

unreal wraith
#

bc my hellofresh said 45 days after i should get paid

fast otter
#

That sounds right

unreal wraith
#

which was done in late nov. so its gonna be later this week

#

so does it get paid on that date or just evaluated?

fast otter
#

I believe it gets paid on that date, if that's what the wording says.

#

I don't have access to that information, if you want an actual answer you'll need to submit a ticket

past shellBOT
#

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

unreal wraith
#

"Please expect the evaluation and the processing of the payment to be done by Jan 7th 2023. We appreciate your patience!"

#

ok ill submit one if its past and still hasnt paid. Thanks for the confirmation though.

fast otter
#

usually processing means you'll get paid then.

unreal wraith
#

great.

ivory zenith
#

Wouldn't it be kinda cute to have a Scandinavian chat for people from "Norway/Sweden/Denmark" aswell

pseudo hull
#

We don't have any staff that natively speaks it.

desert berry
#

Hey If there is anyone that could help that would be awesome but a few of my viewers tried to use the promo code that SE gave me for factor and reported that it was expired. I sent an email to ask for help, but is there anything else that I could/should do? This is my first sponsorship so im really new to all of this

pseudo hull
#

You'd need to wait for a reply to your ticket.

dire sun
#

anyone know where i can get different pics for tipping lol? i dont really like the normal ones

autumn leaf
ivory zenith
snow wolf
spare blaze
# flint condor Is it common for "artist" to approach streamers with offers of "do some crazy ar...

Don't trust any "artist" that DMs you out of the blue about their work (especially from a server like this one, that has a verified artist role and a #art-marketplace channel; if they wanted to get promoted, they'd have to prove that they are legit first, which 99% can't) or anyone that interrupts your stream to talk about THEIR work - besides being a breach of stream etiquette, it shows that they do not care about the value of what you are creating (and definitely haven't got anything to add to your content).
Source: I create graphic assets and some more complex things for streamers for a living.

ivory zenith
swift iris
spare blaze
#

They have no common sense. I even got some on my own stream, as I was streaming my overlay creation process...

#

Clearly not even looking at the content.

#

So these days I just consider all of these messages as spam. Doesn't matter if they are real people or bots, both are trying to scam people out of their money anyways

swift iris
#

yeah its a joke, i feel sorry for who ever falls pray to it...

spare blaze
#

And their prices... I had one client that got scammed out of 400€ for a "logo and overlay package" where the logo that had been taken from Freepic and it had only 3 screens with random colors... One of them with someone else's logo on it.

#

Found on Fiverr™

jade kelp
#

i would like to add a custom bot for my twitch channel but i am confused and i do not understand the instructions and steps in how to do it

charred oriole
#

hi guys, need help, my tips are not showing on my activity feed. anybody knows whats causing it ?

jade kelp
#

also during twitch con here in san diego i had also spoken with the staff in regards to a merch that i purchased for one of the streamers that is one of your stream elements partners and i have not recieved any updates upon getting this hoodies i recieved corrected

past shellBOT
#

@charred oriole ⤵️

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

cold locust
#

hi to all

unreal flume
#

OK so I'm thinking of starting multi streaming, can you collect all the different chats into one for easy reading?

pseudo hull
#

@unreal flume officially no as we don't support multistreaming. There are 3rd party apps to cover chat at least.

lament trellis
#

Hi guys, can anyone help-me with this problem? I already tried to log out, I already tried to remove streamelements from moderation and I already tried to remove the bot. Nothing worked.

#

if this is the wrong chat, I apologize.

past shellBOT
#

@lament trellis ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

calm flare
#

Is there a specific email I can ask someone in detail about sponsorship/campaign start times? Im a bit confused..

past shellBOT
#

@calm flare ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

unkempt pagoda
#

hello guys, i am new to obs studio my stream image quality is high but its dropping frames in the recordings and the live stream these are my settings am i missing something?

foggy quartz
#

do we have a general #helpdesk-obs channel when its related to OBS Studio only?

#

if not, where do i put issues that are minor yet still occuring in?

fast otter
foggy quartz
#

well im getting errors like this, so this is kinda streamelements related? ^^"

17:35:35.014:  (https://streamelements.com/overlay/scripts/vendor.js:62462)

17:35:35.014: [obs-browser: 'CHAT_Phone'] Error: [Report Only] Refused to load the script 'https://cdn.streamelements.com/scripts/jquery_3.3.1.min.js' because it violates the following Content Security Policy directive: "script-src 'none'". 

Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
17:35:35.014:  (about:srcdoc:0) ```
#

(happened after I updated to 28.1.2 and shows in the errorlog)

fast otter
#

This is none of those channels. It's a known issue and shouldn't prevent things from working.

foggy quartz
#

gotcha o7

#

doesnt really bother me, it works as intended it just fills up the errorslogs and wasnt sure if its known/reported , tnx rooLove

woeful rain
#

yo, does anyone have good ideas for the stream store?

quiet quail
#

quick question: is twitch down for everyone else too?

strong shale
#

totally of topic. twitch is down for you guys?

woeful rain
#

yes

strong shale
#

thanks

cerulean adder
#

Hi, just a question, is that possible to change the text « you dont have enought point for the bingo » for example ? I search but i dont find

snow wolf
#

Not possible

unreal wraith
cerulean adder
royal cove
#

So I spent a bunch of time setting up my loyalty points with sounds and stuff and nothing from my activity feed plays any sound

#

How do I fix it

#

I can screenshare to figure stuff out if need be

royal cove
#

nonono I have it all setup

#

it just isn't working

past shellBOT
#

@royal cove ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

unborn tendon
#

If you don't turn on "Loyalty Points" in the loyalty section, is it true that the giveaway function uses channel points?

turbid trout
#

Hi there, were can I talk to a staff member helping me out with my payment options on StreamElements. It has to be set before 5 Jan. 😊 Thanks.

light spade
#

How do I go about getting more sponsorship opportunities?

flint condor
edgy spire
#

Hey guys, back in 2018 I created an overlay using one from the gallery (named: GREY AREA), I can't find it anymore inside the overlay gallery though, seems like the gallery got purged a bit/new ones got added?

fast otter
#

Nobody should accept a random person as a moderator, on any platform.

dusky tulip
#

is there no way to have 2 labels with different content in them in the same text layer? annoyingly it works within the overlay editor but does not on the source (see the first total followers)

#

or if theres another way to center text between 2 different labels let me know

tough hinge
#

@fast otter Took the words right out of my mouth

cursive relic
#

i need help streaming to tiktok

vestal arch
#

Hay there, i got a problem, my donation sais: Manual Withdrawal N/A for over 30 Days now, it still didnt arrive on my bankaccount, what to do?

past shellBOT
vestal arch
#

Thanks

upbeat solstice
#

Where's the best channel to get urgent help?

past shellBOT
#

@upbeat solstice ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

snow wolf
#

Good morning everyone 👋

ivory zenith
#

how to fix this

#

FB-218956973837452-0-AbylpgMBXkHeuzs-

#

i cant log in my FB acct to streamelements

past shellBOT
#

@ivory zenith ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

past shellBOT
#

@spring bane ⤵️

Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

fast tartan
#

Is there a way to make a portable install of SELive?
I've tried a few methods but none seem to work.

flat aurora
#

hey guys, i have been working on a sponsorship with hellofresh. Its telling me i havent been doing the overlays correctly though. However on stream elements its saying that its set up fine. Can anyone help me with this please?

past shellBOT
#

@flat aurora ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

flat aurora
frail rivet
#

Hey somebody know that what is the best image size in the loyality store?

runic linden
#

hi

coarse yoke
#

hmm this is odd i try to connect to the streamelements dashboard an its giving me a can not connect to the local host

#

hmm

coarse yoke
#

yeah im using twitch an thanks

hollow aspen
#

Y'all pushed a dev build, login is redirecting to localhost

agile fjord
#

Hey i have a question. is there a way to delete yourself from every stat?

fast otter
agile fjord
#

can i deactivate my own stat?

fast otter
#

You can get the stats for your channel cleared, but I'm not sure there's a way to disable them.

agile fjord
past shellBOT
fast otter
#

Please provide your channel name, no links, as well.

agile fjord
agile fjord
agile fjord
#

@fast otter what now? 😅 sorry when i rush

pseudo dagger
#

Who can help with a branded overlay for a sponsor?

spare imp
#

Hello is there a way to share overlays because I want to share an overlay to my friend?

past shellBOT
#

@spare blaze, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! SEheart Look at your personal member profile by typing !me.

modest violet
#

hey guys how do i activate my camera on obs

#

anyone know how to fix

idle coyote
#

does someone know why when i go to my chatstats it says 404? i need help

past shellBOT
#

@outer lotus ⤵️

Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

bleak spindle
#

how to put an overlay from streamelements into OBS? :)

dense star
#

my custom bot name isn't working for some reason. I think something broke when I switched to the new Activity Feed

pseudo hull
#

Click the ⚙️ and switch to previous version.

dense star
#

will do. thank you

past shellBOT
past shellBOT
#

@wise cloud, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! SEheart Look at your personal member profile by typing !me.

tough hinge
#

You question should get answered over there before it get buried here in general!

inland pulsar
#

Hello

#

quick question

#

I'm sure it's been asked a million times

#

why doesn't my twitch go live

#

why does it stream to my youtube?

#

<@&364840891023622144>

past shellBOT
#

@inland pulsar ⤵️

StreamElements menu, on top of OBS > Logout > Login

inland pulsar
#

Can’t find it

#

Any screen shots or

#

Visuals

#

@past shell

waxen lintel
#

why im having errorng login streamelements?

#

it said localhost erro

#

error

digital obsidian
waxen lintel
digital obsidian
waxen lintel
digital obsidian
#

Oh, that's not anything to do with Stream Elements.

#

It could possibly be because of a bad connection.

#

That will either be on googles end, or your end.

waxen lintel
#

i try login diffent platform like twitc it work but, when im trying to login in facebook the error is happen

digital obsidian
#

Hmm.

#

I'm not quite sure unfortunately sorry, could be on face books end, then.

waxen lintel
digital obsidian
waxen lintel
simple mist
#

questionn

#

would we have to pay taxes from any of our sponsorships?

#

and do you guys ship the tax information to us to file it?

ivory zenith
#

Hey guys, I have a question about OBS

#

How much of the processor is consumed when using some filter? Like Chroma Key?

wary breach
#

Good morning, I'd like to know how to remove Chat from my AlertBox, cant find how to do it in StreamElements, thank you

turbid kelp
#

hii

blissful portal
#

why the SE.PAY or smth like that dont work? btw im from portugal

valid siren
# inland pulsar Can’t find it

A member of our StreamElements community, @CaptainAshtro recently asked us this ❓

How do I get my activity feed dock to show YouTube instead of Twitch in OBS?

Well @eglorian is here with tips on how to do just that!

If this tip helped you, please share with your community

🙏

▶ Play video
severe apex
#

does anyone know how i open a ticket

valid siren
past shellBOT
#

@severe apex ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

severe apex
#

cheers

vague finch
#

Hello, can i get chat stats to twitch channel?! Channel name: fxvt account id: "63b6fa351da6dd750bfd21b1"

crystal ruin
#

I am looking for some sort of tracker to show how many days I have played a game. I am playing the game every day for a year and I want to show my viewers which day I am on.

winter zinc
#

my custom but going crazy. it is not responding any command from chat but spamming my !instagram command every 5 seconds. when i removed custom bot account (usin se.live) it still sending messages but streamelements start responding.

#

i unmod custom account and timeout it

#

but it is temporary solution, can you help me please?

ancient nacelle
#

Hello guys can anyone help me with some tech stuff? I was able to stream with 5000 bitrate few months ago, after that for some reason i could only stream with 3000 because abive that i always had lag. Now i cant even stream with 3000 without lagging. Idk what happened, i have the internet speed, specs and everything.

ancient nacelle
rustic sluice
#

Help Guys, I need Help. Streamelements won't let me log-in to facebook it just says localhost:7070, localhost refuse to connect or something like that

inland pulsar
valid siren
inland pulsar
#

thanks

#

i think i got it to work

#

I am trying to work on getting sponsors

#

streamlabs doesn't have that

zenith fog
#

For the SE.merch does anyone know what type of printing is done on them?

tough hinge
zenith fog
tough hinge
#

Lemme see if I can find an answer for you!

tough hinge
#

(It's what I figured it was, but I wanted to make sure before I gave you an answer!)

spark osprey
#

Hey is there a bug with the streamelementsbot? since 2 or 3 days my bot doesnt send any messages in the chat 😦 any ideas how i can fix that? i also checked through the web and reconnect my acc in obs se live. also made the custom bot name and linked it successfully but nothing works. Thanks in advance

past shellBOT
#

@spark osprey ⤵️

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

  1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
  2. Click on Stream Settings > Custom bot name
  3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
  4. Scroll a bit down and click on the purple Connect Custom Bot Account button
  5. Log in as usual and Authorize the custom bot name
  6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
spark osprey
#

Made this again and doesnt work

fast otter
#

Channel name?

#

oh, did you change your name?

spark osprey
#

yes

past shellBOT
#

If you changed your name on Twitch, please follow these steps:

  1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
  2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
  3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
spark osprey
#

before it was realrayliofficial now its real1ray

fast otter
#

The twitch account linked to discord is still your old one

spark osprey
#

commands doesnt work either

tough hinge
#

Let us know if it's fixed!

frosty wing
#

QUESTION! It says i completed all my campaign goals. Do I now click end campaign or do I wait for time to expire?

fast otter
fast otter
frosty wing
#

thank you @fast otter

fast otter
past shellBOT
#

@spark osprey ⤵️

  1. Right-click your OBS desktop shortcut (not the SE.Live shortcut) and navigate to Properties
  2. In the Target field, add the following to the very end: --remote-debugging-port=40404 (don't forget to add a space before the current path)
    https://streamelements.is-serious.business/6ihr2EL.jpg
  3. Open OBS (or restart if it was open)
  4. Open your web browser and type in: localhost:40404 (try 127.0.0.1:40404 if you see issues - https://streamelements.is-serious.business/3EGPQFJ.jpg)
  5. Click on StreamElements - Activity feed - https://streamelements.is-serious.business/2kJYt2b.jpg
  6. Click on >> in top right above the code and select Console - https://imgur.com/a/Xh6zc6A
  7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
  8. Try setting the custom bot name, make sure you follow these steps: https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live
  9. Remove the flag added in step 2 from your shortcut properties
fast otter
#

Can you do this ^^^ and then reenable the custom name?

spark osprey
tough hinge
#

@fast otter MVP right now homie

fast otter
#

Nahh... this agile meeting is destroying all my brain cells, I needed something to keep me awake xD

spark osprey
fast otter
spark osprey
spark osprey
#

but if i press send test message nothing happens

vague finch
#

@past shell Hello, can i get chat stats to twitch channel?! Channel name: fxvt account id: "63b6fa351da6dd750bfd21b1"

spark osprey
prime lantern
#

Hey

#

How can I contact stream elements

bitter pilot
#

Hey, i can not setup my SE.Pay personal inforamtiones .. please help

frosty wing
frosty wing
#

@fast otter

fast otter
ancient summit
bitter pilot
#

how can i open a ticket? i dont find it

ancient summit
bitter pilot
#

thanks

#

how long does an answer take?

spark osprey
spark osprey
tough hinge
#

AYYYY LET'S GOOOO

sick violet
#

Hi guys, I'm a stream pack designer and I would like to know what I need to do to unlock the one-click overlay sharing function, so I can bring my customers to SE as I use it myself and recommend it!

#

I tried ask this question on Reddit and a mod gave mt a link and I applied bug didn't got any response back

past shellBOT
simple mist
#

so no one is going to awnser my question?

#

nice lol

#

you guys are rude

spare blaze
tribal wadi
round jungle
#

How to unlock SE.pay if my channel has 145 subs

past shellBOT
#

@round jungle ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

frosty wing
pseudo hull
#

No. Entirely up to you.

near crow
#

Anyone elses streamelements account just vanish?

ionic orbit
#

has ur data gone as well?

elfin reef
#

if you're talking about how it only allows organization people to sign in

near crow
#

yeah

elfin reef
#

rip

near crow
#

Just tried to resign in with twitch and I think I just axe'd it

ionic orbit
#

Like it says i've gained no followers this month when i have

elfin reef
#

i was working on an overlay

#

first time using it

#

and it's blocking me

near crow
#

Yeah

#

well I don't think i'll ever be getting that spons money now, lol

elfin reef
#

i don't even have a sponsorship

#

i was just trying to use it

near crow
#

Same here, but now everything is gone

#

Still shows in OBS atleast

elfin reef
#

yeah

#

but my chat didn't update anyway

near crow
#

Error 403: org_internal

pseudo hull
#

We're looking into it.

near crow
#

right on

elfin reef
round jungle
past shellBOT
flint matrix
#

anyone know why youtube chat is delayed on stream

#

not even delayed, some messages wont even send

ivory zenith
#

Right guys quick question is they any mods who can help me to set up overlays when not working

#

I need to get this link to work

ivory zenith
#

Can you only copy this once?

bronze raptor
#

is there any way to request black coffee mugs for our merch shops to SE directly? hmmmmm I know I can't be the only one who wants them sailor_lol thanks ~

upbeat solstice
#

Thanks for the shoutout this morning SE Twitter team!

brazen oar
#

quick question about the hellofresh sponsored stream...im doing one right now and when some of my viewers go to redeem my code it wont let them....what do i do?

chrome zephyr
#

I was wondering if anyone knows where you can make emotes for twitch

tough hinge
#

A lot of great artists go there to sell commissions!

chrome zephyr
#

K

tough hinge
#

Dang just a K?

unreal merlin
#

question about the payment for hello fresh. umm so it says that it would be fully completed by January 5th so yesterday, but I haven't received anything yet and the message changed on the website for me

#

to this

past shellBOT
#

@unreal merlin ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

unreal merlin
#

thank you

brisk sequoia
#

how do you make alerts play until TTS is done?

orchid harness
#

Idk what channel I’m supposed to ask in but my alerts won’t work like I have them in obs but they won’t pop up when people follow me

forest eagle
#

hello guys, why my statistics cant update?

#

i have not over 250 followers

#

now

edgy mist
#

hey did anyone see the new personal roles beta

distant light
#

Is there an anime songs playlist I could play during my stream without any problems (copyright etc)?

autumn leaf
#

hey @ StreamElements staff & team
thank you for sending those e-mails to me after my stream is over 🥺 a_hearts

despite me re-setting everything from a fresh PC and trying to get things going my way and still having things in progress with designs and stuff.
It's kinda cute to see my stats in my e-mail, how they change and a possible growth for my streams between most recent and previous one. ♥️
here's hope I can stream more often between my work days in the future~
thank you!

tough hinge
past shellBOT
#

@ivory zenith ⤵️

Read and follow our server rules:

  • We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
  • No advertisement or channel promotion, anywhere on the server.
  • No NSFW/NSFL
  • No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

stoic goblet
#

hello, my followers and likes alert is working but shares not can anyone help me how i can fix this problem

inland tangle
#

hi i have problem

#

some one help me ?

#

in stream elements

stoic goblet
#

@inland tangle yes

past shellBOT
#

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

inland tangle
delicate sand
#

hii all 🙂

night nexus
#

What can i do with this. i tryed to reconnect with twitch and no.. it worked 10 minutes and after that fail...

gray bone
#

Yo guys anyone of you got PBE acc with Angler Jax skin? peepoShy

finite meadow
#

My discord got hacked. Please disregard linked messages. Thank you

ruby moon
#

Stupid question, i know there is the marketplace to find people that do art work... But there isnt anyhwere to request a certain type is there?

mystic prism
#

Crazy that hello fresh really screwed me over

#

None of my orders worked or counted towards my goal cause anytime anyone tried to buy a box the code given to me by hello fresh was invalid 🤣 crazy

#

Luckily mech arena came through 🫶🏻

desert turret
#

I've never had issues with hello fresh at all, except from one time with a bag of liquids leaking, however I was offered a replacement

mystic prism
#

They really screwed me Ngl I never had any problems either till my recent one

#

Contacted support too nobody really helped solve anything

#

4 emails no helpful info but it’s all good I’m grateful I even got the sponsor so it’s all good stuff happens

clever spindle
#

Hello, would I need to submit a ticket to get support help? I'm trying to set up my alerts but your editor isn't even popping up the alert when I test it... so not sure what's happening. I'm also having issues with my sub count not adding up.

past shellBOT
#

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

glossy sparrow
#

Does the streamelements bot need to be a moderator on my twitch?

fathom quarry
#

Hello guys, I'd like to know if is there a widget for multiple goals instead just one. For example I do a raffle every 10 subs so I'd like to have a widget with 1st raffle, 2nd, 3rd, etc

bleak mortar
#

Say does anyone know why my overlay isn’t working? As soon as I start a new one and edit the text it’s absent on the preview

robust prism
#

How do I leave the usernames as they appear in the Twitch chatbox? I'm using this {name} for Bit donors but the person's name is all lowercase. For example the person name is PinkySparky and the name becomes pinkysparky

distant light
#

Hey there! I would like to build a new pc. Which graphic card would you suggest for around 1k euro?

rugged prism
#

anyone know how to make alerts a audio source? its a web browser and i want to separate from other audio sources in obs

#

anyone pls?

somber robin
#

Hello everyone!

somber robin
hoary yarrow
#

Anyone know how to stop SE.Pay from staying on a loading screen?

somber robin
hoary yarrow
#

I have tried that it still doing the same thing :\

somber robin
#

Maybe try to re-add SE.pay

#

after removing it as a payout

hoary yarrow
#

How does one do that?

left cobalt
#

So I have a predicament. My stream elements just gave me a sponsorship offer for my twitch but I live-stream on YouTube now. Do I have to go back to twitch or can I just post the affiliate link in my YouTube streams?

#

Like would I lose the money if I plugged the sponsorship on my YouTube as opposed to twitch?

pseudo hull
#

You have to do it on twitch. If you're one to dualstream you technically still can but you at minimum would have to fulfill it on twitch.

left cobalt
#

Ok

limpid pagoda
#

How i remove a background in obs from a donation

gleaming swan
#

My bot is not working in chat

woeful rain
#

anyone has some ideas for the streamelements shop?

snow wolf
lethal flame
#

Hey how is everyone doing today 🙂

chrome hawk
#

Hello

somber condor
#

Anyone having issues with the HelloFresh sponsorship not updating properly? I should have 3 new subs, including myself, and it still says 0/50

past shellBOT
#

@somber condor ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

ivory zenith
#

Hi. Um, not sure where to get help for this, but I'm trying to set up Tipali? It want's to know about tax forms, but I don't think I have to do taxes. o.o IDK what to do. On disability btw, SSI.

round bolt
#

can i make the background black instead of white?

jade kelp
#

i am having some difficulties with the twitch extension for the streamelements leaderboard as i would like to put my stream schedule but the time is incorrect as i would like 7pm but it always shows up as 7am

ancient coral
#

anyone else having issues with the most recent update crashing? can anyone lead me to a fix?

#

i select a source and it crashes

#

i select a scene it crashes

#

i go into settings...it crashes

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i reinstalled, crash

drowsy herald
#

I have a problem, I just updated the OBS and now every time I try to change the scene the OBS crashes. Someone else happens?.
Previously it worked fine.

cyan sorrel
#

Is there any good resource for alert videos? eg;

sly prawn
#

hellu. in what section can i ask for help cuz I need to know how can i make the chatbot to talk to viewers who stayed for a period of time and give them a certain meessage (also if streamelemets say "welcome" to a new viewer?

dense owl
#

Having a issue with RAID Shadow Legend campaign, the campaign is finished but the widget overlay shows a different number than the dashboard. Help?

earnest prism
#

im having an issue with accepting a sponsorship oppurtunity and i have no idea why it wont accept

grave kiln
earnest prism
#

because i did that

#

im just confused because it says it starts withing 5 days and 18 hours. I click get started and then nothing happens it wont let me start the campaign i already submitted a ticket so i hope it gets fixed by next weekend

grave kiln
earnest prism
earnest prism
#

@grave kiln ? what if the chance for me to accept it goes away before the issue is resovled??

subtle wave
#

Hello! I am having issues accepting a sponsorship offer. Any help would be appreciated. Thank yoUu!

round jacinth
# subtle wave Hello! I am having issues accepting a sponsorship offer. Any help would be appre...

I'm also having issues with a sponsorship. The "Add the campaign link and twitch panel banner" section isn't appearing as checked so I can't proceed to the last steps. I have it added to my panel section, with the hyper link. Everything else is complete.

First time setting up a sponsorship so I don't know if I'm missing something, or if I just have to wait longer, but I don't want to end up missing out on a slot as it has x amount of slots available. If anyone could take the time to help out it would be very appreciated!

olive shard
#

hey extremely random but if i was to use streamlabs could I have the streamelements tips and alerts show up in streamlabs? i find streamlabs easier to use so wanted to double check before jumping ship to obs studio

round jacinth
#

If i'm not mistaken it should be the same for streamlabs obs as it is for obs

olive shard
#

ohh ok so just add a new alert and then should work and pop up there? just wasnt sure if it would pop up if it was a different tip service that streamlabs doesnt off to connect to

round jacinth
#

I've never used streamlabs myself, so I cannot 100% confirm but yeah it should work that way.

#

I used streamlabs once actually just pref obs layout.

olive shard
#

ok yes thenk you very much appreciated looking into it anyway gives me more reason to switch to obs anyway

lament halo
#

feels like every update done to obs live just ruins it further

snow wolf
tardy saddle
#

someone around that can help me with the download of owned?

#

The plug in just wont load eventho im not getting any error messages

pseudo hull
#

You'd wanna contact them for that.

junior latch
#

Hi, I received a paid sponsorship offer from HelloFresh via StreamElements. I did contact support, but is anyone else receiving technical difficulties from the sponsorship? Like when I click on "view campaign" and "get started," the links do NOT create my campaign.

earnest prism
junior latch
#

Sorry to hear that! Well, I'm glad it's not only just me, but I hope we can get this figured out.

meager raft
junior latch
earnest prism
junior latch
#

Stay positive 😃

earnest prism
versed sigil
#

So I did a raid shadow legends sponsorship. Completed the base goals. Of course I didn’t complete the other goals cause I’m a small streamer and. So I guess I’ll get paid nothing.

#

But probably good I at least completed one?

earnest prism
#

If it says u completed Atleast one goal you will get money but not the max you can get

sturdy vine
#

ello all, just joined server hope yall well, got a question and hope someone can help, i saw on reddit i can get the command for clip to put into stramelements chat bot. and thats the extent of my knowlege on the subject lol

hexed kelp
sturdy breach
junior latch
sly prawn
fast otter
opaque hare
glossy night
#

I got the same issue but then after I contacted help they got rid of the sponsorship offer so

#

and there was still days left to accept the hellofresh offer

cyan sorrel
earnest prism
opaque hare
#

Likewise

torn gate
#

hi

#

for some reason even if i press start now it keeps resetting and doesnt start

#

help plz @everyone

formal vector
#

Helpful tip::
if your pc overclocks at startup
and it crashes
hold Ctrl and it will not startup afterburner
on startup

torn gate
#

its not crashing its just everytime i click on start now its nothing happens

#

@everyone help

queen bison
#

Hey guys, Im new to stream elements. For some reason, my account still says my YouTube Channels old name. Can anyone help me here?

fast otter
echo fractal
#

so not sure if this is allowed here, but i keep clicking get started on the hello fresh campaign, and it just loads and takes me back, what do i do from here?

spare blaze
echo fractal
spare blaze
#

No problem.

wanton osprey
#

Is there anyway I can contact someone from the support team directly? I have sent an email and follow up over 72 hours ago with no response from anyone

wanton osprey
#

I needed to refund someone because they were triple charged. It is strange because I"m showing 3 charges on my dashboard (and they confirmed their bank charged 3 times) but under SE pay I am only credited for 2 charges

#

It does look like someone refunded one of the charges, but there is still the concern that he was charged another time but I wasn't credited for it nor did he get refunded for it

fast otter
#

That will have to be handled via ticket/email. If you have the ticket number I can see if someone is available to take a look.

wanton osprey
ancient summit
wanton osprey
#

I'm looking at my email right now and I see no response

#

Could we confirm email over pm

#

?

#

I'm not trying to be rude but it's pretty frustrating to get no response after 72 hours until I say something in discord and get an immediate response. There is no follow up email on the email chain I sent on Jan 5 9:30 am EST. Could you give me an update, or have him send the email again?

fast otter
#

Have you double checked your junk/spam folders? It should have been a reply to whatever email you provided.

wanton osprey
#

I'm looking at the email chain right now, there is no response from streamelements. Happy to screenshare what I'm looking at.

#

Nevermind, I apologize and I am an asshole and should stop using yahoo mail I guess. Have a great day and I appreciate your patience.

fast otter
#

Glad you found the reply

tacit bone
#

Anyone know if i can use these overlays on xbox?

pseudo hull
#

Not without 3rd party tools.

earnest prism
snow wolf
#

Hey everyone yogevHey

torn gate
spare blaze
#

The response is still valid, independent of the campaign you are having issues with.

#

Since you never mentioned which sponsorship you were having issues with in the first place...

earnest prism
#

Is the issue resolved yet and what happens if it isn’t

#

Will I miss out on the sponsorship

#

No one has answered those 2 questions yet

spare blaze
spare blaze
spice moss
#

I just joined the discord cause my FACTOR 75 payment is STILL NOT in my direct deposit? said the 6th n its the 9th ? and its under review again ?

past shellBOT
#

@spice moss ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

spice moss
spare blaze
#

This is still the best advice that we could give you at the moment.

teal ingot
#

Anyone knows where I could connect with streamelements about an issue with tipping? I donated some amount to a streamer and it's been over 3 weeks now he hasn't received it

earnest prism
#

@spare blaze will we be notified when the issue with the sponsorships get resolved?

spare blaze
#

When issues like these (that affect multiple users) get resolved, they get notified, either by a message on the #announcements channel, or through an e-mail, depending on the type of issue.

pallid charm
#

So OBS dropped version 29, is it safe to update or rather wait?

chilly thicket
#

anyone having issue with the new update, concerning Display changes? it warned that i would need to change my displays but i cant because the program closes every time i go to the scence which i need to change displays.

#

Im supposed to be "live " right now sigh... hope its a an easy fix.... and or how do i roll back version back to 28?

left cobalt
#

so I saw a video (that i cant link to for some reason.) that showed a small streamer completing a streamelements sponsorship for $6750 but was only paid $870. is this a regular occurrence? it was deliberate because attempts to contact customer support was met with "our lawyers told us not to reply." has anyone else had this issue? I need to know because I'm a very small streamer and I just got my first offer. So I need to know if the community thinks this is worth it.

#

if anyone asks I will send the link to the video over dms.

velvet flame
left cobalt
#

wrong channel. i think you need to go to #tech-talk

velvet flame
#

this is the right channel, i get support here often, thanks for your guidance 🙂

velvet flame
#

Appreciate the help…

fast otter
velvet flame
#

Yeah, I sent an email to the above link last week

#

as I said, no ticket number, this is regarding an email sent in 2023

#

Was I using the wrong link?

pseudo hull
#

That is a valid one but when we asked specifically about ones with your username the one from last month was latest.

#

Hold 1

velvet flame
#

Thanks…

pseudo hull
#

I had them check the email from that ticket and your username, email, and accountID aren't showing anything newer than that other ticket.

velvet flame
#

can you assist me with general questions via DM or?

velvet flame
#

I just re-submitted. This time through the ticket portal instead of the above link. Thanks for the help

buoyant needle
#

@winged roost I hated to do that ngl but.... there was nothing there tying me down.

i will always appreciate the time you shared with me 😶

hushed cobalt
#

This new website is cool, under dotpay paysafecard is launched, and under paysafecard there is dotpay transfer XD

pseudo hull
#

1 sec

winged roost
#

I did not see that coming x'D

buoyant needle
winged roost
#

YOU ADD ME!

buoyant needle
#

cant, ur not accepting