So im new to properly streaming, I installed this mod and played around with it and so far im happy. This wll be my first stream in years. I wanted to stream on twitch and hit the "start streaming" button and a window pulls up called "Start Streaming to Youtube". Even with the stream settings being set to twitch I still get the youtube thing to pop up. How do I fix it?
#general-chat
1 messages · Page 15 of 1
@faint hawk ⤵️
StreamElements menu, on top of OBS > Logout > Login
I have a question.. anyone know where i can contact twitch?
couldnt find a twitch server or anything
Thanks M8 I think it helped
whats up guys any one had any problems with getting facebook to link to stream elements through obs i keep getting this
Error fetching profile from provider, you need at least one manageable page. Please contact us for help.
Hey Ghost! You'd likely get better help asking in #helpdesk-facebook
i will put it in there. cheers dude
Can you DM me with a screenshot and let me know their name, including the #XXXX ?
I'm coming from StreamLabs, so the StreamElements method for creating a custom widget is a little different. Specifically, the "Overlay" bit. For a custom widget, am I always just going to create an Overlay of the same dimensions as the layer I put in it? And if I edit the size to be different in OBS, is there a way to have the layer expand/contract?
Also surprised that I can't make an overlay that is shorter than 200px. Why is that imposed?
Overlays are designed to match the stream resolution, with widgets being smaller.
If you go to https://streamelements.com/dashboard/overlays and click the three dots on the overlay, you can change the resolution, but I don't believe it scales the components within the overlay.
Right, the layer settings just offer pixel dimensions for the height/width. I'd like to say, use 100vh (100% of vertical height) of the overlay, and 100% of the width of the overlay.
Why does Chrome come through my Mic Input?
Anyone able to help me understand this?
#tech-talk or the OBS discord would be better for this.
hi
This is where the LIVE SUPPORT link from the program sent me, and I posted in Tech Talk but got no reply there either
It's the Christmas holidays, a lot of people are probably not around and that's a weird issue that the OBS discord may know more about.
anyone know how i can make a pop up window for a youtube live chat that i can put in my 2nd monitor?
We wish you @all a wonderful Merry Christmas and have a wonderful Good Time with Your Family and Friends 🎄🎄🎄/Wir wünschen Euch Lieben eine wunderschöne Weihnacht und habt eine wunderschöne Zeit mit Eurer Familie und Freunde 🎄🎄🎄
hi. how can I fix the problem on connecting to my facebook page? a message from stream element popping out: Error fetching profile from provider, you need at least one manageable page. Please contact us for help.
How do you do #💭︱feedback-and-ideas
Dumb question, I have loyalty set up for stream elements but how do I setup a command so viewers can check it
@shut temple ⤵️
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
Got it
Hello, who should I contact if the site is not registering goals being completed / being partially completed
@steep depot ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
!leaderboard should take them to the page where they can see it. It's under default commands.
How can I add the streamlabs bot to the discord?
Ask streamlabs
Merry Christmas everyone
Hello. Can we use steam store to redeem items in the se.merch store?
I do not believe so.
Darn. Thank you.
@molten ibex, you have been awarded a commendation :star: for sharing an art commission post. Keep it up!
Look at your personal member profile by typing !me.
Hi.
Merry Christmas
hello, i was just wondering where i can get custom chat bubbles?
🎄 Happy Festivus/Holidays/Yule/whatever you celebrate everyone! 🎄
Stay Safe!


MERRY CRIM CRAM EVERYONE!!!!
I need help, i cant get my tips to show up in notifications, tho all other alerts seem to work
it shows up on my dashboard so they are registering
but it wont show up on notifications on stream
My Chat is literally going to drive me insane! nothing is syncing to my OBS, someone can you please help me! Merry Christmas
@worthy frigate ⤵️
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
@unique dome ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
the credit/debit card portion doesnt seem to work, despite it set up i think? or that was delayed to not sure which
Hello all, Can i ask a questions here about the Animated Connection overlay from streamelements gallery?
Merry Christmas 🎅 🎄
Merry Christmas I accidentally joined this 😂
guys need a small help if anyone can
my overlays are working fine for me but when I send the link to someone else it dosen't show them the overlays properly
any Idea what the issue is?
- those links are not designed to be shared, and shouldn't be
- the overlays are tied to your account, so events on your stream will show up on the overlays they're using.
hmm
thanks for that I haven't tried that yet 😅
I just wanted to add some images for now though
Does anyone know how to remove stream delay i have like 30 second delay, if you want my settings ican send a screenshot
If you haven’t set one in your obs settings, then it’s because of your internet speed
oh alr
Turned tv on and I pressed Home button on fire stick all I get is first couple buttons nothing else lost all amazing streams apps
Does anyone else have the HBO sponsor from the UK? Not sure how to go about talking about it since I can't purchase a subscription mysef 
I don't think it matters tooo much if you do or don't? Just so long as you bring the positive energy and vibe to it i'd assume
Yeah I think I might just mention The Last of Us a lot because its my favourite game and its coming to HBO. I'll just do what I normally do 😄
How i can Start OBS without the SE.live Plugin?
also that makes me nervous as this is my first time
I think, that was possible
That option was removed unfortunately. If you have it installed you'd have to uninstall it.
hey, how can i let people rejoin a queue more then once?
when i finish with a viewer in queue and remove that person, it doesn't let them join again until i make a new viewer queue
hello I have no data available in the ranking while several live have been performed
are alert volume controls by obs
I got my stream on line, why the chat not showing up?
Stream needs to be public.
ooooo
if it is only unlisted it will not active?
anything short of public won't show.
including stream for members?
oooo
Ic
thank you very much for the insight
how can we practice it while we don't want to do live stream?
Unfortunately youtube needs everything to be public to properly work.
same with subscriptions but that's another issue 😐
oh yeah... sudo can you please tell me, why in my obs every several minutes got disconnected... I have tried to find the answer and solution but still don't get it
the internet is oke, the pc is oke, I just really don't know what happen
in youtube I don't get this trouble
Unfortunately I don't use SE.Live or stream on youtube so I can't honestly answer.
perhaps you got me wrong
I got trouble in twitch not in youtube for this kind of trouble
I'm not in a position to answer it either way.
oke2x
thank you for answering this question
oh ya
in chat box overlay from stream elements
I don't see my member badge shows up
is there anything I can do to make it appear in stream elements chat box?
here is the example, I use chat overlay from stream elements in the left side, in the right side is youtube chat box
how can I put my members badge (Muhammad Jordy) to stream elements chat overlay?
Can I a stream elements staff dm i have a question about a ad
I think it got asked a few times but how do i fix this? I enabled the loyalty and streamelements is mod and still does this?
Hey yall! New streamer here. Im having a hard time matching my Px for alerts on obs
Its seems like things are flipped or I am getting a partial image, Is this happening with anyone else?
@winter umbra ⤵️
The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.
hi
@still jungle ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Hi everyone !!!!
I have some problems with my media request overlay. It´s not workin !!!! How can I get some help ? Please
Sorry, I just saw the warning
where would I go if I'm worried about a payout status?
My sponsor payout never came 😦
@faint gate ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
@trail adder ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
How do I change the owner name?
help
How to i add the alerts to my stream
i have the alerts package
how do i add them to my stream
I chose an overlay but how to add it to the stream?
add me
i can help you add me
@reef dew @brave dagger ⤵️
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible and Refresh browser when scene becomes active, as shown in this GIF: https://imgur.com/a/2JhJD0S
Not working in what way?
nope
I just need to get all pop ups working
When people tip/follow/or subscribing
but I cant fix it
Twitch or Youtube?
@pseudo hull do you know how to fix this issue?
or maybe @fast otter?
Are the events showing up in your activity feed?
I dont know, can you try it for me?
not live anymore but can u try for me?
All the previous followers are in activity feed
but thats from prev stream
guys
can anyone help me?
my friend is trying to use commands, but either online or offline commands dont work
he do not know what to do
Have them part and rejoin the bot 
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
heyo, is there a specific chat where I can ask how to accomplish something in the overlay editor? very new to this and cant wrap my head around what should be a pretty simple text box lmao
is there anyway to have the bot delete commands in chat
There is not
The #helpdesk- channel associated with the platform you stream on
Hello i need help with a sponsorship i have, I didn't press start but i did everything in order to do the campaign but i can't view anything.
I have the overlay for the subscription and i already had someone use my link to signup and it shows but i'm not sure if im getting progress in the campaign cause i can't see it...
Please submit a support ticket #support-ticket
i cant seem to get the alerts to pop on stream
What’s the command to have streamelements join a stream
@proven estuary ⤵️
Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png
Is there anyone willing to response my question above?
Hey, this should help
Also you can ask in #helpdesk-selive/ #tech-talk or on the OBS discord.
Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.
Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.
<@&364840891023622144> ads


does anyone have a credit roll overlay to recommend? the only one i see on SE scrolls too fast and regardless of me changing font size, the names cant be seen. Also looking for a Twitch Prime Sub alert?
good evening, on streamelement it was written that I had to receive the sponsorship money by today but I have not received anything, why? I need help
Hey @kind compass, please submit a support ticket #support-ticket
Hi,
Quick question, I will be going through discord and materials at the same time, but maybe you could help me faster. I want to create a basic !love command. But if I wont state the user I would like the command to pick a random user. How the command function should look like then? D:
You can try to ask in #dev-chat, but I only know 1 credit roll widget that is posted in the #widget-share channel
Hey @near scroll, best to ask in #dev-chat 
A friend of mine uses a quote system via streamelements that allows you to !addquote and !findquote via keywords. They said they found it in this Discord a couple of years ago but I'm having no luck finding it.
It's not part of the built in quote system in SE. I believe it's a custom command. Any help is appreciated!
Hey, maybe this?
#dev-chat message
Yes! Thanks. Appreciate it.
You're welcome
Which category do I go to ask about a tip being held?
@civic patrol ⤵️
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
Hi everybody can anybody tell me where I can ask how to set up store redemption video alerts I cant get it to work for me
@ivory zenith ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
How do I get video alerts to work on stream elements alert box in obs ?
@west juniper, you have been awarded a commendation :star: for sharing an art commission post. Keep it up!
Look at your personal member profile by typing !me.
can someone help, whenever I try to reach out to support they keep saying "my event has been shut for abnormal activity when referring to my sponsorship and I cant get it resolved? I've read the rules and I havent broken any of them that would cause the event to shut up for abnormal activity
Sponsorship issues/questions have to be handled via tickets.
I've created a ticket but they have just repeated the same thing, I have replied to them so hopefully I will get a further response but is there anything I can do while I wait?
Unfortunately no.
Hi! I'm looking for someone who can help me move a custom HTML/CSS goal bar widget from streamlabs to streamelements. I believe it's custom fields that is not formatted correctly or the data field that does not exist in streamlabs but exist on SE that is causing trouble. I'm not really good with coding but willing to try do it myself with a little guidance. Thanks in advance!
edit: I didn't think it belonged in the support channel but if I'm posting it in the wrong place please let me know!
Hey all, I need help integrating my ps5 into obs. What channel would be best for that conversation?
Hi Does anyone know when se Pay is going to be available in australia
@mellow tide we do not as that entails things outside of our control.
I can't upload .wav files to SE. When I drag them on to the upload box it says in red "supported formats are..." but I AM using a .wav file. What's the problem?
question/idea. When making custom alerts, and you get it juuuuuuust right, by fiddling with tons of settings of wich you remember about 40%, wouldnt it be great to have an easily accessible "copy settings to: " function? That way, the only thing
you would have to change, would be the actual message.
@zealous kernel you can duplicate the overlay/widget.
What browser are you using?
i need help pls
i just cancelled a sponsorship
by mistake
can someone help me pls
Hey, best to submit a support ticket see #support-ticket
Best to ask in #dev-chat
<@&364840891023622144> UID: 1037766759828172841
done, thank you Dan! 

Thank you

Anyone here taking custom chat widget commissions?
wait is this the channel to ask
Safari
Can you try chrome?
Helo everyone, i have an issue. I have completed my Stat Trek sponshorship and it is not counting it as completed. I am not really happy about that who Can i Contact regarding this issue?
Hey, I think its best to submit a ticket for your issue #support-ticket
Thank you @snow wolf ❤️
command-share working only on twitch?
I’ll try that later today. I’m curious if this is a known issue.
You could say yes, I have not tried it on YT.
@fierce edge ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
@dreamy dust ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
i know, however, within the alertswidget, there are sections for followers, raids, subs etc etc and copy within that would be swell 😛
You can suggest it here:
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
awesome. thank you
🙂
i streamed yesterday and now obs cant find the gfx card encoder (new)please help i dont know what to do
@crimson citrus ⤵️
SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject
anyone know how to fix streamelements not tracking youtube activity feed? (twitch works)
@pulsar vapor ⤵️
Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
Why i cant create store item?
@languid pivot sorry but youre first online guy from se-staff
I have this problem aki and I don't know how to solve it, can someone help me???
Someone????
@ivory zenith ⤵️
Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.
@ivory zenith ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Guys I need help, I accepted a sponsorship and it said to use the overlay in my SE overlays, it was there, and then it wasnt and not it says I dont have one but I am still in the campaign
@split cosmos ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
ive accidentally signed up for streamelements with twitch and youtube on separate accounts, how can i merge them?
@wispy tartan ⤵️
Did you get a "Channel already claimed" message?
More than likely your accounts need to be merged! - Please note:
- Merging accounts allows for faster ways to switch between accounts
- Merging accounts allows duplicating/sharing overlays between the accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled
hello i need help with sponsorship please
@celest whale ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
hey everybody
i cnat seem to get my audio alerts to show on screen during stream
can someone help me
How to get sound by all the popups im obs streamelements?
Only viewers hear the sounds, but me not
how to fix
does anyone know why my stream elements keeps consistently freezing shortly in to going live... its nwo all of a sudden saying I have encoder overload when ive never had this problem before.
I run a 3080, ryzen 9 5900x, 64 gbs ram
You’d have to ask streamlabs
I meant stream elements... lol
Odds are your encoder settings are wrong
I’d suggest posting in #helpdesk-selive for further assistance to prevent clogging up a non-support channel
hello is there any staff that could help me please, i changed my twitch name a few months back and now looking at my streamelements store at the community discounts, that still shows my old name. how do i change this to my new name please
Have you got audio selected in browser source? also do you have OBS monitoring the source audio?
ty dan i checked there and that dont change the old name from where im seeing it
Are you talking about loyalty or merch?
See #helpdesk-merch
Hi, maby a dumb question but is there a why to have a quick reaction from someone from SEpay to help me with my problems?
@snow tiger ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Hey Can anyone help me out for my donations as uhh its not working even though my settings are on and linked to paypal
and all that tipping stuff is done
but my bro still couldnt send me credit or transaction for test
Hello, I have a problem when I stream, please help me 
I stream in 1080p, but the quality on my stream changes to 720p and I don't know what to do, I've tried a lot of configurations and I don't know.
Can you help me?
@outer cove are you on your output changed to 720p if streaming in 1080p both should be the same
@outer cove your output should be set to 1080p
Okey, thanks I will change it!
let me know if that worked
Can you pm me? I dont understand
Hey quick question if anyone can answer. When someone downloads game and plays the required point for sponsorship. How long does it take to update on tracker?
just modding for another channel, i can help tomorrow if you need
Hello, i renamed my twitch account from sanya_cringe to sqpb can you give me back the stats (id: 5f07014bea7ccf3415a9b5a9)
Yeah sure
I have a quick question! Does anyone know if using a different url that redirects to the campaign one is a problem? We created a custom url that we can track internally that forwards to the actual campaign url. Would this be an issue?
Like your link > strms.net llink > full link?
Exactly mine is a swaglife.gg link that redirects the the one provided
Okay. 1 sec.
Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?
@prisma jacinth for the sake of clean data without possible contamination it's not recommended.
But yes you can.
Awesome! We will give it a shot and hope for the best!
I see no livestreams in your live tab.
hey all i need some help. i had set up SE for my twitch page and just recently started streaming to FB. i add my FB page to my current SE profile but it does not seem to give me the same access to all the same things i have for my twitch ( mainly the chat bot) but also the overlay selection is very limited. if any one can help me with this i would really appreciate it. TIA!
99% of the features are not available for the platform due to restrictions from Facebook.
if i have 100 followers on youtube and i created an account on it, can i use this option on twitch?
my buddy uses SE for his FB stream and has his bot working
They're breaking rules as bots aren't allowed.
But as that is what our stuff is primarily tied to it isn't available.
ok
???
No. requirements are the same for each platform but cannot transfer eligibility.
You'd have to meet the requirements on all of them.
Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?
How can I delete my account to create it on another site?
Doesn't work like that.
un cordial saludo Cambie el nombre de mi twitch y el bot de streamelement dejo de funcionar
alguien me puede ayudar?
@floral talon #🇪🇸︱español
ok
Hey quick question, I'm new to getting sponsorships and I was reading the do's and don'ts of the offer and it says I must not incite profanity and not to make references to nudity or innuendos. I'm a 18+ streamer and use profanity regularly in my content, does this mean I cant do this sponsorship?
Is Kappagen working right now? I'm trying to set it up and the "emulate" button isn't throwing out any emojis.
Anyone able to help me with something?
I have a youtube channel that I changed my name through rebranding, but on streamelements it says my old username and includes it in my tip link?
@lofty moth ⤵️
To change your tipping link, please get your current name, account ID & your desired name.
You can submit a request for the change via http://support.streamelements.com/ or have a Support Hero request a staff member.
Note: Your account ID is public and safe to share.
ZeeJaay the old username?
yes I can send ss if needed
this should say iMiSTx and it doesnt and I cant physically change it anywhere
I can dm you bigger ss if needed
👍 requested, will ping you when its done
small query, is it possible to add channel redemption messages onto chat alerts?
will that also change my tipping link?
yes
Okay thank you so much! ill check discord every so often for the ping!
Not possible
hello I have a problem with Review the campaign brief
I have opened but green flag dont work
@lofty moth http://support.streamelements.com/ Can you submit a ticket and and add the following information to the ticket? Old name, new name and account ID.
Yes
In that case wait for a reply there.
I got a quicker response here
I just want it fixing, Im speaking with Dan so i dont really need anyone elses input.
Thanks
Just pm me or dm me when its done man, appreciate your time once again thank you
Needs to be handled via ticket.
no worries.
Question, I set up a quick overlay with a alert box, i'm trying to do a custom sound for cheers. I created the overlay, added the widget, and uploaded the sound. I copied the URL, and added it as a new browser source on OBS. But for some reason it doesn't seem to be working, either there's no sound when there's a cheer, or is the generic one. Is there a way to test it without having to go live? Also I am new to this, and trying to manage it with a screen reader. I appreciate any feedback.
@wheat agate ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Hey guys new here much love to TtvLovedragonpill for inviting me
@snow wing ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
hi
Hey there I’m having issues with new players tracking but can’t find the game to make a support ticket
is anyone else having the issue to where subs aint showing up in the event list or doing alerts 🤔 its only recently started to happen but other alerts seem to be working
heyyya
can streamelements redirect youtube chat to discord channel and discord channel chat to youtube live stream chat?
Hiii everyone!
Quick Question - Does anyone know why my OBS SE Docks (Activity Feed and Chat) are not snapping to the side panels beside the video. It only snaps to the top panel above the video
@grave forge ⤵️
StreamElements menu, on top of OBS > Logout > Login
how can i test my sponsored alerts?
my alerts go off, but they dont make any noise. does anyone have any feedback?
how long does it take until you start to recive offers on streamelements from the time you sign up?
@minor tusk ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Random
anyone know how to fix the watchtime command?
@humble rose ⤵️
The !watchtime command is directly tied to the Loyalty system. The Loyalty system must be enabled for viewers' watchtime to count up.
To enable Loyalty, please go to the Loyalty section of your account: https://streamelements.com/dashboard/loyalty
Watchtime counts up every 10 minutes alongside Loyalty points, and only while the stream is live. Reruns will not be counted.
Please note that watchtime is not tracked by Twitch and there is no way to retroactively apply past watchtime to viewers.
hi I wanted to know how to overlay the current viewers live on youtube thanks
If you click the ➕ in the overlay editor and search for viewer count or something similar it would show you. Otherwise we don't have that option for youtube.
do you know of any method that does this
I do not.
too bad but I've seen live shows that have it and used this bot
how to change my news email for streamelements emails?
Hey, you will need to change your email on Twitch/other platform stream to and relog into the StreamElements site, then it'll update.
Hey guys! I recently changed my Twitch nickname and the StreamElements bot stopped working. I've tried unmod and mod, disconnect and reconnect... Can anyone help me? Thanks!
@keen kestrel ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
And 2022 is now officially over. Welcome 2023. Wishing everyone, especially all my friends and loved ones all the goodness the world has to offer.💓💕😘
Johnny boy
-my last words of this year
I need help I accedently paid full price on my own merch and forgot how to buy a sample or what not. I don't now if yo ucan help me
@undone totem ⤵️
Please contact us through our form with the issues you are experiencing with your print quality or delivery: https://strms.net/merch-support.
How long does it take to get sponsorships? Also How many followers in twitch do we need in twitch for sponsorships?
random and i believe it's 350
you'll get an email notifying you when you do
ok thanks 🙂
np!
When will I receive my W-9? I made over the threshold.
guys can anyone help me? i keep trying to add a subathon timer to my obs using the "browser" source and it doesnt work
Hello, was curious as to how long the hellofresh campaign widget would take to update? I had a few viewers say they used my code correctly and placed an order but it still says 0/12 so far. Does it take a few days?
Happy New Year and a great start to the new year with very good health for you and all your loved ones
Sounds like hellofresh is still trying to scam money out of people. They hastily added a “region” box that was supposed to be filled out before the sponsorship after the soonsorship was finished.
Hey, yes it takes a fews days to update. But I suggest you to submit a support ticket so the staff can check it #support-ticket
@alpine bay ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Happy New Year's Eve! 🎉
Happy new year everyone 🎉
Happy New Year
!form
@snow wolf is there no longer a form?
I remember a old form where people could upvote posts
I cant find it
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
ok thanks
Np
@snow wolfdo you know how far out this feature is https://streamelements.helprace.com/i2808-track-7tv-statistics-on-the-stats-page
Happy New Years Everyone!
I do not know, sorry.
Can you point me in the direction to someone who does 
I'm guessing it is one of those "no ETA" items.
Hey Thercio 
so where does one go to with SE questions?
@fathom tapir ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
HNY everyone!
And that's how an idiot went out with a bang.
I'm an idiot. , so where do I find information on how to run some JS on plugin initialization?
HAPPY NEW YEAR!
Happy new year
Does anybody have the time to help me with stream elements and obs! I'm trying to create a recent follower and recent sub in the stream elements overlay, when I go on recent or latest follower their name doesn't show, also when I use the url link it doesn't show on my obs
Happy new year !
When is the media request getting fixed?
@peak yarrow ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
Anyone here?
Happy new year!
So where did the support channels go? I'm having a major problem with my account and I need it fixed asap, but I can't seem to find the place the post it here.
@wide bane ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
.
Can someone help me with the sounds of the alerst for myself?
I cant hear them but the viewers can
So when I record in VR, the "Game Capture" tool seems to be off. Like if I am looking at someone in game, the capture will seem like I'm looking slightly above them. Any ideas on how to fix that?
@brave dagger ⤵️
If you are not hearing your alerts and/or Media Request, you are most likely using the Control Audio via OBS option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
do expired sponsorships get shown on your "creator resume" making companies less likely to sponsor you, if so, is there a way to pause the sponsorships until I gain a larger amount of followers?
If you ignore it and don't accept, it doesn't affect anything.
k, thank you!
where would be the most appropriate channel for me to go and ask a bunch of various questions?
I presume general chat here isn't meant for that 👉 👈
I feel like I might even need a guide
cuz I am a bit confused about several things 
@autumn leaf ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
@autumn leaf ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
thank you so much
Just wondering if anyone knows how to fix the widgets being blurry in OBS? Chat, activity is just blurry
Happy new year everyone
@bleak sigil ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Not the place for that.
let people save me it's not ur buisness
Well as a mod it is my business and this is not the place for that.
Whys StreamElements the ONLY bot I know of that doesnt support the other announcement colors...
Hi, I need to enter an iban to withdraw a donation I already have over $5 however when I enter it it says "form filling error" anyone know what is going on?
@static vortex ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Hi, I am trying to login to streamlabs using my facebook but it seems that I am receiving an error. Anyone who can help me with this? Thank you.
You'd have to ask Streamlabs.
Hi there, i just got my first sponsor from factor75 and would like to know if anyone has any advice?
Hi, could someone point me in the right direction on how I can set a delay for my stream alerts so they don’t play straight after the other?
I don't believe there is a way to do that without making completely custom alerts. You could ask in #dev-chat to see if someone knows.
Thank you
Hi, when I add a source of Streamelements (a chat) it does not show up in OBS, does someone a fix ?
is there a way to share my overlays i made for my friend without it going off my alerts?
Does anyone have any issues with your stream having to buffer all the time or it is choppy?? @everyone
Please don't @ everyone, it doesn't work anyway. And no, no issues.
Unfortunately there isn't really a good way.
Does anyone know if there is a way to edit Kappagen for prime subs specifically? Like if I want a different set of emotes to explode if it's a prime sub over a regular sub?
<@&364840891023622144> I just got a friend request from this account. This is the only mutual server we have.
Will take a look at this, ty
Where can I find the overlay link and the powerpoint thing for sponsorships after starting one?
Hello. I need help with my Sponsorship.
It should be available here: https://streamelements.com/dashboard/sponsorships/list
@languid sage ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Yeah if I click view I cant find the faq thing
I remember their being like a powerpoint style thing
And Ive lost it
You'll probably need to submit a ticket then; it should be there.
does the country your from affect your eligibility to get sponsorships from streamelements?
hello if i have this. does that mean that I'm sure to have $35 after my campaign or not?
That would be what is indicated
My HelloFresh Code is not working. My supporters keep telling me the Code is not valid, what should i do?
ok but for the moment it is sure that I have 35$?
From what I'm seeing in the screenshot, that is what I would assume.
hey i have a question i just recently launched me SE merch store and had a order a few days ago but under the payments tab it shows no orders how many days does it take to show up there?
my*
and yes its a payment/order from one of my subs not myself
Payment won't happen until shortly after the order ships.
I'm wondering if anyone has had this problem and knows a fix.
I'm updating my stream store and when I create a sound effect item, fill everything out, and save it I get an error saying "something went wrong" and it doesn't save
Makes sense! Thanks for the response!
can someone point me in the direction of help with overlays for tipping?
how long does it take for you to see a revenue once someone used your promo code?
they usually show a bit after midnight of the day they signed up and made an order (from my experience)
After the campaign/sponsorship is over you will get the income. It should show that someone used it within 12-48 hours.
Is it common for "artist" to approach streamers with offers of "do some crazy arts for streammers and i wish to make your channels art so if you are intrested?" I have had two people on discord DM me with less than impressive portfolios of relatively similar quality and promising to make art for my stream for a fee.
It's common, but I would block them.
Will do thanks 🙂
If you feel it's a scam, please report them and post their name#number and userid here along with a screenshot and someone will take care of them.
anione can help me whit chat bot dm
ken block is dead today in a snowmobile crash in utah he is a legendary drifter
is that for all or all except the subscription ones?
bc my hellofresh said 45 days after i should get paid
That sounds right
which was done in late nov. so its gonna be later this week
so does it get paid on that date or just evaluated?
I believe it gets paid on that date, if that's what the wording says.
I don't have access to that information, if you want an actual answer you'll need to submit a ticket
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
"Please expect the evaluation and the processing of the payment to be done by Jan 7th 2023. We appreciate your patience!"
ok ill submit one if its past and still hasnt paid. Thanks for the confirmation though.
usually processing means you'll get paid then.
great.
Wouldn't it be kinda cute to have a Scandinavian chat for people from "Norway/Sweden/Denmark" aswell
We don't have any staff that natively speaks it.
Hey If there is anyone that could help that would be awesome but a few of my viewers tried to use the promo code that SE gave me for factor and reported that it was expired. I sent an email to ask for help, but is there anything else that I could/should do? This is my first sponsorship so im really new to all of this
You'd need to wait for a reply to your ticket.
anyone know where i can get different pics for tipping lol? i dont really like the normal ones
I would say it's very uncommon ...
Feels like begging or a scam
I see, that's unfortunate
Don't trust any "artist" that DMs you out of the blue about their work (especially from a server like this one, that has a verified artist role and a #art-marketplace channel; if they wanted to get promoted, they'd have to prove that they are legit first, which 99% can't) or anyone that interrupts your stream to talk about THEIR work - besides being a breach of stream etiquette, it shows that they do not care about the value of what you are creating (and definitely haven't got anything to add to your content).
Source: I create graphic assets and some more complex things for streamers for a living.

literally just had 2 of them DM me today.... they play it off like they are casual streamer at first then start offering their services... instant ban
They have no common sense. I even got some on my own stream, as I was streaming my overlay creation process...
Clearly not even looking at the content.
So these days I just consider all of these messages as spam. Doesn't matter if they are real people or bots, both are trying to scam people out of their money anyways
yeah its a joke, i feel sorry for who ever falls pray to it...
And their prices... I had one client that got scammed out of 400€ for a "logo and overlay package" where the logo that had been taken from Freepic and it had only 3 screens with random colors... One of them with someone else's logo on it.
Found on Fiverr™
i would like to add a custom bot for my twitch channel but i am confused and i do not understand the instructions and steps in how to do it
hi guys, need help, my tips are not showing on my activity feed. anybody knows whats causing it ?
also during twitch con here in san diego i had also spoken with the staff in regards to a merch that i purchased for one of the streamers that is one of your stream elements partners and i have not recieved any updates upon getting this hoodies i recieved corrected
@charred oriole ⤵️
If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification.
Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction.
There is a posibility that the tip may have been sent as an eCheque/eCheck - these tips can take from 7 up to 21+ days to show up on our side. Tippers can usually cancel these.
If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money
hi to all
OK so I'm thinking of starting multi streaming, can you collect all the different chats into one for easy reading?
@unreal flume officially no as we don't support multistreaming. There are 3rd party apps to cover chat at least.
Hi guys, can anyone help-me with this problem? I already tried to log out, I already tried to remove streamelements from moderation and I already tried to remove the bot. Nothing worked.
if this is the wrong chat, I apologize.
@lament trellis ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Is there a specific email I can ask someone in detail about sponsorship/campaign start times? Im a bit confused..
@calm flare ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
hello guys, i am new to obs studio my stream image quality is high but its dropping frames in the recordings and the live stream these are my settings am i missing something?
do we have a general #helpdesk-obs channel when its related to OBS Studio only?
if not, where do i put issues that are minor yet still occuring in?
The OBS discord is probably the best place, otherwise the #helpdesk- channel for the service you stream to, or #tech-talk
well im getting errors like this, so this is kinda streamelements related? ^^"
17:35:35.014: (https://streamelements.com/overlay/scripts/vendor.js:62462)
17:35:35.014: [obs-browser: 'CHAT_Phone'] Error: [Report Only] Refused to load the script 'https://cdn.streamelements.com/scripts/jquery_3.3.1.min.js' because it violates the following Content Security Policy directive: "script-src 'none'".
Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
17:35:35.014: (about:srcdoc:0) ```
(happened after I updated to 28.1.2 and shows in the errorlog)
This is none of those channels. It's a known issue and shouldn't prevent things from working.
gotcha o7
doesnt really bother me, it works as intended it just fills up the errorslogs and wasnt sure if its known/reported , tnx 
thanks!
yo, does anyone have good ideas for the stream store?
quick question: is twitch down for everyone else too?
Yes.
totally of topic. twitch is down for you guys?
yes
thanks
Hi, just a question, is that possible to change the text « you dont have enought point for the bingo » for example ? I search but i dont find
Not possible
its back up
Oh ok 🙁 thanks
So I spent a bunch of time setting up my loyalty points with sounds and stuff and nothing from my activity feed plays any sound
How do I fix it
I can screenshare to figure stuff out if need be
https://support.streamelements.com/en/articles/122-setting-up-stream-perks <- this article should help set up the stream perk
@royal cove ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
If you don't turn on "Loyalty Points" in the loyalty section, is it true that the giveaway function uses channel points?
Hi there, were can I talk to a staff member helping me out with my payment options on StreamElements. It has to be set before 5 Jan. 😊 Thanks.
How do I go about getting more sponsorship opportunities?
I dont think they came from this server but I suppose if it's a proactive move to prevent them from bothering people here:
tresureava#5966 1056208187759526040
Amber Kelly#9019
1003725348191600682
Hey guys, back in 2018 I created an overlay using one from the gallery (named: GREY AREA), I can't find it anymore inside the overlay gallery though, seems like the gallery got purged a bit/new ones got added?
Nobody should accept a random person as a moderator, on any platform.
is there no way to have 2 labels with different content in them in the same text layer? annoyingly it works within the overlay editor but does not on the source (see the first total followers)
or if theres another way to center text between 2 different labels let me know
@fast otter Took the words right out of my mouth
i need help streaming to tiktok
Hay there, i got a problem, my donation sais: Manual Withdrawal N/A for over 30 Days now, it still didnt arrive on my bankaccount, what to do?
@vestal arch ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
Thanks
Where's the best channel to get urgent help?
@upbeat solstice ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
Good morning everyone 👋
how to fix this
FB-218956973837452-0-AbylpgMBXkHeuzs-
i cant log in my FB acct to streamelements
@ivory zenith ⤵️
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
@spring bane ⤵️
Read and follow our server rules:
- We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
- No advertisement or channel promotion, anywhere on the server.
- No NSFW/NSFL
- No unsolicited DMs or friend requests to server members
Make sure to read the #welcome in any server you join.
Is there a way to make a portable install of SELive?
I've tried a few methods but none seem to work.
hey guys, i have been working on a sponsorship with hellofresh. Its telling me i havent been doing the overlays correctly though. However on stream elements its saying that its set up fine. Can anyone help me with this please?
@flat aurora ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Thank you
Hey somebody know that what is the best image size in the loyality store?
235x186px
hi
hmm this is odd i try to connect to the streamelements dashboard an its giving me a can not connect to the local host
hmm
Assuming you're using Twitch... <#helpdesk-twitch message>
yeah im using twitch an thanks
Y'all pushed a dev build, login is redirecting to localhost
Hey i have a question. is there a way to delete yourself from every stat?
From every channel you have participated in? I don't believe so.
can i deactivate my own stat?
You can get the stats for your channel cleared, but I'm not sure there's a way to disable them.
clearing is good. where can i find the option?
@agile fjord ⤵️
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
Please provide your channel name, no links, as well.
63b57c9756a056c7a2987274
Trefix_keks
did I do everything right? 😅
@fast otter what now? 😅 sorry when i rush
Who can help with a branded overlay for a sponsor?
Hello is there a way to share overlays because I want to share an overlay to my friend?
@spare blaze, you have been awarded a commendation :star: for sharing an art commission post. Keep it up!
Look at your personal member profile by typing !me.
does someone know why when i go to my chatstats it says 404? i need help
@outer lotus ⤵️
Read and follow our server rules:
- We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
- No advertisement or channel promotion, anywhere on the server.
- No NSFW/NSFL
- No unsolicited DMs or friend requests to server members
Make sure to read the #welcome in any server you join.
how to put an overlay from streamelements into OBS? :)
my custom bot name isn't working for some reason. I think something broke when I switched to the new Activity Feed
Click the ⚙️ and switch to previous version.
will do. thank you
@bleak spindle ⤵️
Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview
@wise cloud, you have been awarded a commendation :star: for sharing an art commission post. Keep it up!
Look at your personal member profile by typing !me.
Hey Linker! Try asking over in #helpdesk-twitch
You question should get answered over there before it get buried here in general!
Hello
quick question
I'm sure it's been asked a million times
why doesn't my twitch go live
why does it stream to my youtube?
<@&364840891023622144>
@inland pulsar ⤵️
StreamElements menu, on top of OBS > Logout > Login
Possibly, a network issue, try restarting your device, or router.
i try restart my router and device, its the same problem
Okay, does it possibly have an error code?
i think so
Oh, that's not anything to do with Stream Elements.
It could possibly be because of a bad connection.
That will either be on googles end, or your end.
i try login diffent platform like twitc it work but, when im trying to login in facebook the error is happen
probbaly, i go to #helpdesk-facebook their facing same problem
Okay, probably on FaceBooks end then, sorry that I couldn't help, have a great day/night/afternoon.
No problem, thankyou for helping me😁 be lated happy new year!
questionn
would we have to pay taxes from any of our sponsorships?
and do you guys ship the tax information to us to file it?
Hey guys, I have a question about OBS
How much of the processor is consumed when using some filter? Like Chroma Key?
Good morning, I'd like to know how to remove Chat from my AlertBox, cant find how to do it in StreamElements, thank you
hii
why the SE.PAY or smth like that dont work? btw im from portugal
Hey Prof. Void, check this video out, could help you: https://twitter.com/StreamElements/status/1598779562166743040?s=20&t=8yCNeRF2KZBmxJmBFKqVBQ
A member of our StreamElements community, @CaptainAshtro recently asked us this ❓
How do I get my activity feed dock to show YouTube instead of Twitch in OBS?
Well @eglorian is here with tips on how to do just that!
If this tip helped you, please share with your community
🙏
does anyone know how i open a ticket
yup!
@severe apex ⤵️
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
cheers
Hello, can i get chat stats to twitch channel?! Channel name: fxvt account id: "63b6fa351da6dd750bfd21b1"
I am looking for some sort of tracker to show how many days I have played a game. I am playing the game every day for a year and I want to show my viewers which day I am on.
my custom but going crazy. it is not responding any command from chat but spamming my !instagram command every 5 seconds. when i removed custom bot account (usin se.live) it still sending messages but streamelements start responding.
i unmod custom account and timeout it
but it is temporary solution, can you help me please?
Hello guys can anyone help me with some tech stuff? I was able to stream with 5000 bitrate few months ago, after that for some reason i could only stream with 3000 because abive that i always had lag. Now i cant even stream with 3000 without lagging. Idk what happened, i have the internet speed, specs and everything.
Also i cant contract supporr
Help Guys, I need Help. Streamelements won't let me log-in to facebook it just says localhost:7070, localhost refuse to connect or something like that
the video stops 24 seconds into the video
Let me DM you a link to the same video but on Youtube, should work there 👍
thanks
i think i got it to work
I am trying to work on getting sponsors
streamlabs doesn't have that
For the SE.merch does anyone know what type of printing is done on them?
Over in #1021516863747932221 you might be able to find the answer!
I check all the links there. But did not find what type of printing is done :/
Lemme see if I can find an answer for you!
Digital printing for clothing, and sublimation for things like mugs!
(It's what I figured it was, but I wanted to make sure before I gave you an answer!)
Hey is there a bug with the streamelementsbot? since 2 or 3 days my bot doesnt send any messages in the chat 😦 any ideas how i can fix that? i also checked through the web and reconnect my acc in obs se live. also made the custom bot name and linked it successfully but nothing works. Thanks in advance
@spark osprey ⤵️
If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:
- In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
- Click on Stream Settings > Custom bot name
- In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
- Scroll a bit down and click on the purple Connect Custom Bot Account button
- Log in as usual and Authorize the custom bot name
- Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again
Made this again and doesnt work
yes
If you changed your name on Twitch, please follow these steps:
- Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
- On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing
/mod streamelementsin your channel if you have not already. - Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
before it was realrayliofficial now its real1ray
The twitch account linked to discord is still your old one
thanks forgot that 😄 now trying to reconnect that on the website and tell in a few minutes if its fixed 🙂
commands doesnt work either
Let us know if it's fixed!
QUESTION! It says i completed all my campaign goals. Do I now click end campaign or do I wait for time to expire?
If the goals are completed there's no advantage either way unless there's another campaign you want to start.
You may need to redo the bot fix stuff from up above after doing the name change steps.
thank you @fast otter
Does it say "end" or "complete"?
doesnt work sorry
@spark osprey ⤵️
- Right-click your OBS desktop shortcut (not the SE.Live shortcut) and navigate to Properties
- In the Target field, add the following to the very end:
--remote-debugging-port=40404(don't forget to add a space before the current path)
https://streamelements.is-serious.business/6ihr2EL.jpg - Open OBS (or restart if it was open)
- Open your web browser and type in:
localhost:40404(try127.0.0.1:40404if you see issues - https://streamelements.is-serious.business/3EGPQFJ.jpg) - Click on StreamElements - Activity feed - https://streamelements.is-serious.business/2kJYt2b.jpg
- Click on >> in top right above the code and select Console - https://imgur.com/a/Xh6zc6A
- Type the following into the console and hit enter:
store.customBot.removeCustomBotIntegration() - Try setting the custom bot name, make sure you follow these steps: https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live
- Remove the flag added in step 2 from your shortcut properties
Can you do this ^^^ and then reenable the custom name?
ill try and let you know when im done 🙂
@fast otter MVP right now homie
Nahh... this agile meeting is destroying all my brain cells, I needed something to keep me awake xD
how can i add this there? xD
You need to use a shortcut to OBS, not the obs.exe file itself.
yeah sorry my fail 🙂
done
but if i press send test message nothing happens
@past shell Hello, can i get chat stats to twitch channel?! Channel name: fxvt account id: "63b6fa351da6dd750bfd21b1"
the next thing is that the bot isnt showing in my chat
says end but there is nothing left complete. they all have a green check next to it
Let me double check for you
@fast otter
Double checked, you should be good to click end
Contact support via ticket and we'll assist from there
how can i open a ticket? i dont find it
https://support.streamelements.com/ <- follow this link and click the blue circle in the bottom left. You should be able to create a ticket this way
What can i do next to get it fixed?
Thank you
It worked now ❤️ Thank you very much!
AYYYY LET'S GOOOO
Hi guys, I'm a stream pack designer and I would like to know what I need to do to unlock the one-click overlay sharing function, so I can bring my customers to SE as I use it myself and recommend it!
I tried ask this question on Reddit and a mod gave mt a link and I applied bug didn't got any response back
@sick violet ⤵️
One-Click Overlay Sharing Application
Use this link to submit an application: https://strms.net/shareoverlay_request
Better to ask in the support channels than on #general-chat
what if this doesn't work, and is sending "please try again" multiple times over?
How to unlock SE.pay if my channel has 145 subs
@round jungle ⤵️
SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.
For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
Do I need to though?
No. Entirely up to you.
Anyone elses streamelements account just vanish?
yeah
has ur data gone as well?
if you're talking about how it only allows organization people to sign in
yeah
Just tried to resign in with twitch and I think I just axe'd it
Like it says i've gained no followers this month when i have
Error 403: org_internal
We're looking into it.
right on
woo
ok i meet criteria
@round jungle ⤵️
Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.
anyone know why youtube chat is delayed on stream
not even delayed, some messages wont even send
Right guys quick question is they any mods who can help me to set up overlays when not working
I need to get this link to work
Can you only copy this once?
is there any way to request black coffee mugs for our merch shops to SE directly?
I know I can't be the only one who wants them
thanks ~
Thanks for the shoutout this morning SE Twitter team!
quick question about the hellofresh sponsored stream...im doing one right now and when some of my viewers go to redeem my code it wont let them....what do i do?
I was wondering if anyone knows where you can make emotes for twitch
Check out our #art-marketplace channel!
A lot of great artists go there to sell commissions!
K
question about the payment for hello fresh. umm so it says that it would be fully completed by January 5th so yesterday, but I haven't received anything yet and the message changed on the website for me
to this
@unreal merlin ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
thank you
how do you make alerts play until TTS is done?
Idk what channel I’m supposed to ask in but my alerts won’t work like I have them in obs but they won’t pop up when people follow me
hey did anyone see the new personal roles beta
Is there an anime songs playlist I could play during my stream without any problems (copyright etc)?
hey @ StreamElements staff & team
thank you for sending those e-mails to me after my stream is over 🥺 
despite me re-setting everything from a fresh PC and trying to get things going my way and still having things in progress with designs and stuff.
It's kinda cute to see my stats in my e-mail, how they change and a possible growth for my streams between most recent and previous one. ♥️
here's hope I can stream more often between my work days in the future~
thank you!
Hey Bonks! I am so happy to see how much you appreciate those emails! I'm going to pass this along to our team to make sure they are aware of how meaningful those are to you! We're excited to see your upcoming streams, and see those stats grow!
@ivory zenith ⤵️
Read and follow our server rules:
- We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
- No advertisement or channel promotion, anywhere on the server.
- No NSFW/NSFL
- No unsolicited DMs or friend requests to server members
Make sure to read the #welcome in any server you join.
hello, my followers and likes alert is working but shares not can anyone help me how i can fix this problem
@inland tangle yes
If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues
Helpdesk channels are only for requesting support! Thank you for being patient.
direct
hii all 🙂
What can i do with this. i tryed to reconnect with twitch and no.. it worked 10 minutes and after that fail...
Yo guys anyone of you got PBE acc with Angler Jax skin? peepoShy
My discord got hacked. Please disregard linked messages. Thank you
Stupid question, i know there is the marketplace to find people that do art work... But there isnt anyhwere to request a certain type is there?
Crazy that hello fresh really screwed me over
None of my orders worked or counted towards my goal cause anytime anyone tried to buy a box the code given to me by hello fresh was invalid 🤣 crazy
Luckily mech arena came through 🫶🏻
I've never had issues with hello fresh at all, except from one time with a bag of liquids leaking, however I was offered a replacement
They really screwed me Ngl I never had any problems either till my recent one
Contacted support too nobody really helped solve anything
4 emails no helpful info but it’s all good I’m grateful I even got the sponsor so it’s all good stuff happens
Hello, would I need to submit a ticket to get support help? I'm trying to set up my alerts but your editor isn't even popping up the alert when I test it... so not sure what's happening. I'm also having issues with my sub count not adding up.
Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.
Does the streamelements bot need to be a moderator on my twitch?
Hello guys, I'd like to know if is there a widget for multiple goals instead just one. For example I do a raffle every 10 subs so I'd like to have a widget with 1st raffle, 2nd, 3rd, etc
Check #widget-share ?
Yes
Say does anyone know why my overlay isn’t working? As soon as I start a new one and edit the text it’s absent on the preview
How do I leave the usernames as they appear in the Twitch chatbox? I'm using this {name} for Bit donors but the person's name is all lowercase. For example the person name is PinkySparky and the name becomes pinkysparky
Hey there! I would like to build a new pc. Which graphic card would you suggest for around 1k euro?
anyone know how to make alerts a audio source? its a web browser and i want to separate from other audio sources in obs
anyone pls?
Hello everyone!
Hey! Great question, If you are looking for heavy gaming I would recommend the 6600 or if you just want to play Valorant, GTA, CSGO, Fortnite etc. I would really recommend a 1060 Ti for somewhat good performance!
Anyone know how to stop SE.Pay from staying on a loading screen?
Try switching payout hosts like using PayPal
I have tried that it still doing the same thing :\
How does one do that?
So I have a predicament. My stream elements just gave me a sponsorship offer for my twitch but I live-stream on YouTube now. Do I have to go back to twitch or can I just post the affiliate link in my YouTube streams?
Like would I lose the money if I plugged the sponsorship on my YouTube as opposed to twitch?
You have to do it on twitch. If you're one to dualstream you technically still can but you at minimum would have to fulfill it on twitch.
Ok
How i remove a background in obs from a donation
My bot is not working in chat
anyone has some ideas for the streamelements shop?
Handled in #helpdesk-twitch
Hey how is everyone doing today 🙂
Hello
Anyone having issues with the HelloFresh sponsorship not updating properly? I should have 3 new subs, including myself, and it still says 0/50
@somber condor ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
Hi. Um, not sure where to get help for this, but I'm trying to set up Tipali? It want's to know about tax forms, but I don't think I have to do taxes. o.o IDK what to do. On disability btw, SSI.
can i make the background black instead of white?
i am having some difficulties with the twitch extension for the streamelements leaderboard as i would like to put my stream schedule but the time is incorrect as i would like 7pm but it always shows up as 7am
anyone else having issues with the most recent update crashing? can anyone lead me to a fix?
i select a source and it crashes
i select a scene it crashes
i go into settings...it crashes
i reinstalled, crash
I have a problem, I just updated the OBS and now every time I try to change the scene the OBS crashes. Someone else happens?.
Previously it worked fine.
Is there any good resource for alert videos? eg;
hellu. in what section can i ask for help cuz I need to know how can i make the chatbot to talk to viewers who stayed for a period of time and give them a certain meessage (also if streamelemets say "welcome" to a new viewer?
Having a issue with RAID Shadow Legend campaign, the campaign is finished but the widget overlay shows a different number than the dashboard. Help?
im having an issue with accepting a sponsorship oppurtunity and i have no idea why it wont accept
Hi! If you haven't already, please email us at our helpdesk and we will take a closer look. Thanks in advance!
it was the link in support ticket correct?
because i did that
im just confused because it says it starts withing 5 days and 18 hours. I click get started and then nothing happens it wont let me start the campaign i already submitted a ticket so i hope it gets fixed by next weekend
Apologies for the issues at hand, we are experiencing temporary issues with certain campaigns. Our team is on it, and you'll receive an update through the submitted ticket.
perfect thank you. If the issue isnt resovled by the time where i cant accept the offer would that mean i missed out even if it isnt my fault?
@grave kiln ? what if the chance for me to accept it goes away before the issue is resovled??
Hello! I am having issues accepting a sponsorship offer. Any help would be appreciated. Thank yoUu!
I'm also having issues with a sponsorship. The "Add the campaign link and twitch panel banner" section isn't appearing as checked so I can't proceed to the last steps. I have it added to my panel section, with the hyper link. Everything else is complete.
First time setting up a sponsorship so I don't know if I'm missing something, or if I just have to wait longer, but I don't want to end up missing out on a slot as it has x amount of slots available. If anyone could take the time to help out it would be very appreciated!
hey extremely random but if i was to use streamlabs could I have the streamelements tips and alerts show up in streamlabs? i find streamlabs easier to use so wanted to double check before jumping ship to obs studio
If i'm not mistaken it should be the same for streamlabs obs as it is for obs
ohh ok so just add a new alert and then should work and pop up there? just wasnt sure if it would pop up if it was a different tip service that streamlabs doesnt off to connect to
I've never used streamlabs myself, so I cannot 100% confirm but yeah it should work that way.
I used streamlabs once actually just pref obs layout.
ok yes thenk you very much appreciated looking into it anyway gives me more reason to switch to obs anyway
feels like every update done to obs live just ruins it further
someone around that can help me with the download of owned?
The plug in just wont load eventho im not getting any error messages
You'd wanna contact them for that.
Hi, I received a paid sponsorship offer from HelloFresh via StreamElements. I did contact support, but is anyone else receiving technical difficulties from the sponsorship? Like when I click on "view campaign" and "get started," the links do NOT create my campaign.
Yes that has been happening to me
Sorry to hear that! Well, I'm glad it's not only just me, but I hope we can get this figured out.
Mines doing the same thing. Seems to be a bug
Probably would get sorted out before time ends hopefully
i would be a little pissed if that doesnt get resolved lmao
Stay positive 😃
if you are able to get it wokring can you dm me when. I am going to be super busy so idk when ill be able to accept i wanna know when they fix the bug
So I did a raid shadow legends sponsorship. Completed the base goals. Of course I didn’t complete the other goals cause I’m a small streamer and. So I guess I’ll get paid nothing.
But probably good I at least completed one?
If it says u completed Atleast one goal you will get money but not the max you can get
ello all, just joined server hope yall well, got a question and hope someone can help, i saw on reddit i can get the command for clip to put into stramelements chat bot. and thats the extent of my knowlege on the subject lol

This is the response I got back
I got the same response from the same person. Thanks for sharing!
can somebody answer my question please? #general-chat message
The #helpdesk channels are better for questions not getting lost; generally the one associated with whatever service you use to stream.
Aside from commands, the only way to get the bot to respond to people is with the Chat alerts module: https://streamelements.com/dashboard/bot/modules?module=chatalerts
There is no way to say hello to a new viewer that I know of.
Can someone @ me when this is known to be fixed
I got the same issue but then after I contacted help they got rid of the sponsorship offer so
and there was still days left to accept the hellofresh offer
Sorry for cross posting here, but can someone lend a hand in #helpdesk-youtube? Nearly a whole day without response now :( #helpdesk-youtube message
I hope they don’t do that to me
Likewise
hi
for some reason even if i press start now it keeps resetting and doesnt start
help plz @everyone
Helpful tip::
if your pc overclocks at startup
and it crashes
hold Ctrl and it will not startup afterburner
on startup
its not crashing its just everytime i click on start now its nothing happens
@everyone help
Hey guys, Im new to stream elements. For some reason, my account still says my YouTube Channels old name. Can anyone help me here?
You can't @ everyone, so please stop. If you can read up a few messages, you'll notice it's a known issue and it's being worked on. <#general-chat message>
so not sure if this is allowed here, but i keep clicking get started on the hello fresh campaign, and it just loads and takes me back, what do i do from here?
Read the link on the message above yours.
thank you so much! i didn't release that was what that link was
No problem.
Is there anyway I can contact someone from the support team directly? I have sent an email and follow up over 72 hours ago with no response from anyone
What was your question about?
I needed to refund someone because they were triple charged. It is strange because I"m showing 3 charges on my dashboard (and they confirmed their bank charged 3 times) but under SE pay I am only credited for 2 charges
It does look like someone refunded one of the charges, but there is still the concern that he was charged another time but I wasn't credited for it nor did he get refunded for it
That will have to be handled via ticket/email. If you have the ticket number I can see if someone is available to take a look.
I just emailed support@streamelements.com but no one ever responded
A response was sent earlier today. Please double check your email as Figment sent you a reply as well as an additional in regards to the refund
I'm looking at my email right now and I see no response
Could we confirm email over pm
?
I'm not trying to be rude but it's pretty frustrating to get no response after 72 hours until I say something in discord and get an immediate response. There is no follow up email on the email chain I sent on Jan 5 9:30 am EST. Could you give me an update, or have him send the email again?
Have you double checked your junk/spam folders? It should have been a reply to whatever email you provided.
I'm looking at the email chain right now, there is no response from streamelements. Happy to screenshare what I'm looking at.
Nevermind, I apologize and I am an asshole and should stop using yahoo mail I guess. Have a great day and I appreciate your patience.
Glad you found the reply
Anyone know if i can use these overlays on xbox?
Not without 3rd party tools.
Is there an eta on when this will be resolved
Hey everyone 
but i wasnt asking about hellofresh lol
The response is still valid, independent of the campaign you are having issues with.
Since you never mentioned which sponsorship you were having issues with in the first place...
Is the issue resolved yet and what happens if it isn’t
Will I miss out on the sponsorship
No one has answered those 2 questions yet
What I can tell you at the moment is that the staff is working on it. And will continue to do so until it's resolved.
I don't have enough knowledge to tell you what will happen (just a volunteer here, not staff)
I recommend that you keep an eye on #known-issues and #announcements, for any relevant updates.
i appreciate the response
I just joined the discord cause my FACTOR 75 payment is STILL NOT in my direct deposit? said the 6th n its the 9th ? and its under review again ?
@spice moss ⤵️
Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.
been there done that thanks bot
This is still the best advice that we could give you at the moment.
Anyone knows where I could connect with streamelements about an issue with tipping? I donated some amount to a streamer and it's been over 3 weeks now he hasn't received it
@spare blaze will we be notified when the issue with the sponsorships get resolved?
When issues like these (that affect multiple users) get resolved, they get notified, either by a message on the #announcements channel, or through an e-mail, depending on the type of issue.
So OBS dropped version 29, is it safe to update or rather wait?
anyone having issue with the new update, concerning Display changes? it warned that i would need to change my displays but i cant because the program closes every time i go to the scence which i need to change displays.
Im supposed to be "live " right now sigh... hope its a an easy fix.... and or how do i roll back version back to 28?
so I saw a video (that i cant link to for some reason.) that showed a small streamer completing a streamelements sponsorship for $6750 but was only paid $870. is this a regular occurrence? it was deliberate because attempts to contact customer support was met with "our lawyers told us not to reply." has anyone else had this issue? I need to know because I'm a very small streamer and I just got my first offer. So I need to know if the community thinks this is worth it.
if anyone asks I will send the link to the video over dms.
Hello, I emailed support@streamelements.com last week and I was wondering if someone can help me check the status of it.
wrong channel. i think you need to go to #tech-talk
this is the right channel, i get support here often, thanks for your guidance 🙂
Do you have a ticket number?
The last ticket in the system is from Dec 28 and you should have had a reply
Yeah, I sent an email to the above link last week
as I said, no ticket number, this is regarding an email sent in 2023
Was I using the wrong link?
That is a valid one but when we asked specifically about ones with your username the one from last month was latest.
Hold 1
Thanks…
I had them check the email from that ticket and your username, email, and accountID aren't showing anything newer than that other ticket.
can you assist me with general questions via DM or?
I just re-submitted. This time through the ticket portal instead of the above link. Thanks for the help
@winged roost I hated to do that ngl but.... there was nothing there tying me down.
i will always appreciate the time you shared with me 😶
This new website is cool, under dotpay paysafecard is launched, and under paysafecard there is dotpay transfer XD
1 sec
Oh dude.... really?!
I did not see that coming x'D
effin add me already XD
YOU ADD ME!
cant, ur not accepting

