general-chat

[valid siren]

looks good!

[untold basin]

yeah it was the game audio that was muted in the background, its fixed, thanks! 😄

[valid siren]

ah dope!

[vapid crescent]

Is there a fix to sponsorships not updating?

[ivory zenith]

SE won't let me start my sponsorship! Please help!

Is there a rule about not being able to do two at once? because I've not had any trouble before now....

[vapid crescent]

I think so @ivory zenith

[ivory zenith]

WTH.... 😦 😦 😦 so why give them to us if we can only do one at a time? makes no sense...

Support isn't answering me... so I came here...

[pseudo hull]

If you have an active one already you would need to finish it first.

They're correct in 1 at a time.

[ivory zenith]

The first one is finished. I have nothing left to do on it. So I should be able to start this one...

[pseudo hull]

Statistically and closed finished are 2 different things.

The first is still considered open.

[ivory zenith]

No not really. But thanks anyways...

[rapid sand]

Hey guys dunno if this is the right spot but any update about the sponsorship bug I can't keep track of my objectives and am just wondering when it will be fixed.

[valid siren]

what are you seeing? Is it your tracker not updating ?

[vapid crescent]

Same for me

[valid siren]

so when you both say its not letting you track is it the dashboard on the website?

[vapid crescent]

My OBS overlay says it’s on 2/12 for factor. Online it says 0 and the time that I have to wait for a day to stream paused

[vapid crescent]

Yes it’s the website

My timers been stuck on 20h 21m/1d for over 12 hours

[valid siren]

gotcha, thank you, let me ask the team 👍

[vapid crescent]

I submitted a ticket on the website as well but no response yet.

[valid siren]

what campaign are you on?

[valid siren]

and your campaign is Factor, correct?

[vapid crescent]

Yes it is

[raven vale]

Trying to use the SE.Live Plugin on Stream Deck. I can successfully use the "Start Streaming" action to turn on my OBS stream, but all of the media request buttons say "This StreamElements SE.Live action is offline. Please wait for it to become available." Is this also related to the issue of why hot keys are not working? Or am I doing something wrong?

[fast otter]

Known issue, devs are working on it.

[raven vale]

Thank you

[rapid sand]

Hey dude sorry didn't get back to you straight away its HelloFresh UK. I can't open the view tab.

[valid siren]

@rapid sand @vapid crescent just learned from our Support Staff that these 2 Campaigns are having a bit of a delay on tracking, but its counting in our system 👍

[jaunty cradle]

can anyone help me with a stream overlay for tiktok and twitch? i’ll pay

[nocturne roost]

hello, can i please speak to someone about s'e payment set ups

[vapid crescent]

alright sounds good :)

[wary crane]

Hello! Is there anyone that could help me make a custom command?

[raven wind]

can a admin plz dm me i asked multiple tyimes therre not understanding what im saying

[vapid crescent]

having another problem with factor sponsorship. My friend is saying he can't buy it cause its giving him an error code "can't use this code"

is this the right place to ask for help?

[quartz warren]

Hello my friend received a partnership with a low payment amount is normal?

[frigid oxide]

Hey! Does anyone else have problems with the alerts? Mine have been sluggish and delayed for a few weeks.

[azure shoal]

ahhh so it's not just me? I streamed 6 hrs and it says zero under my factor sponsorship

[round yacht]

can someone please help push me in the right direction? whenever i get a notification (follow or sub) it plays on one scene but then when i switch to a different scene it plays again. is there anyway to fix this?

[past shell]

@vapid crescent @azure shoal ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[snow wolf]

Heyo

[vapid wind]

hey why do my sponsorships only let us and only pc sign up just wondering

[alpine notch]

US only is probably because its monaitary and when they expand beyond US; it gets tricky.

thats also why we have to fill out paperforms to get affiliate on twitch.

also, can we make tickets here in discord or do i need to find a ticket system somewhere?

[fast otter]

It's probably restrictions set by the company doing the sponsorship, not Streamelements

[fast otter]

Tickets you will have to submit through the website, but most problems outside of sponsorships and SE.Pay can be solved in one of the #helpdesk channels.

[carmine canyon]

i have a question pertaining to the se.live plugin for obs should i open a ticket ?

[fast otter]

#helpdesk-selive

[alpine notch]

nah this will have to be solved by someone with access to the backend... site is telling me my youtube channel has been claimed already when i try to tie it to my SE account (main is twitch)

[past shell]

@alpine notch ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

• Merging accounts allows for faster ways to switch between accounts
• Merging accounts allows duplicating/sharing overlays between the accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

[alpine notch]

👀

[fast otter]

🙂

[past shell]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[alpine notch]

and if i dont know how to access the accpunt that the YT claimed?

[past shell]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[fast otter]

You don't have to merge the accounts, you can always logout/login to switch, or use a private browsing tab.

[alpine notch]

i prefer to merge

thank you.

[fast otter]

Okay 🙂 You'll have to switch once to get the JWT and put everything in the ticket.

[alpine notch]

i did that. 😉

[cerulean sequoia]

So I have streamed multiple times well over 4 hours and it stills says I have only streamed for 1 hour with branded overlays in

[past shell]

@cerulean sequoia ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[cerulean sequoia]

I have 🙂

[craggy salmon]

How’s everybody doing today?

[tranquil lance]

hello, doing good

[vapid crescent]

Is it for factor, cause there’s a delay on it. Happened to me too

[cerulean sequoia]

No it’s for Raid, I’ve done multiple long streams and it just hasn’t moved

[vapid crescent]

Need help with sponsorships. I have proof of 4 purchases of Factor but it’s only registered 3…

[past shell]

@vapid crescent ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[swift tiger]

so my alerts are 1920x1080 but its being cut off in OBS vs what is shown when i emulate on the web. Any ideas?

[past shell]

@swift tiger ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[lime sonnet]

HELLO

I NEED HELP

[past shell]

@lime sonnet ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[lime sonnet]

non of those are stream elements

[pseudo hull]

All of them are. You go to the platform you stream to or relevant channel.

[lime sonnet]

i need help with live sub count @pseudo hull

[fast otter]

Please don't ping people randomly.

[lime sonnet]

i was responding to what they said to me

[fast otter]

You asked a question in a helpdesk channel, and you got an answer there.

[lime sonnet]

and I still wasn't clear on the answer so I responded...

[ivory zenith]

Error when trying to log in with twitch?

[humble goblet]

How i can set !prime and !sub with command ?

[ocean atlas]

Hello, is there any issue with the hellofresh campaign? 4 of my friends just bought through my link for the first time, only 2 counted towards the goal
(french campaign=

[past shell]

@ocean atlas ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[wild brook]

Hello im having a issue with my raid sponsor, Ive Had 6 People reedem my link and make a new account complete the tutorial and use my code however my counter has not gone up

[echo root]

Tabs?

[cloud hamlet]

Hello, I need help with my alertbox

I can't hear it, but people who are watching can

[clear wadi]

Heyy

Can someone help me to solve this I don't really understand

[river widget]

anybody else having issues with the webcam option on OBS?

[half spade]

is there a loyalty system for YouTube streams?

[ivory zenith]

.

[fast otter]

There is not.

[past shell]

@wild brook ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[fast otter]

The OBS discord would be better able to help you with that

[half spade]

@fast otter any plans for that to be a thing?

[fast otter]

I am not sure, but I don't think so.

[fiery spear]

I think you got me to thank for

Disappointed my guy didn't make the list tho >

[snow wolf]

[fiery spear]

hey dan

[snow wolf]

Hey james

[fiery spear]

how's life on the other side dan

[snow wolf]

[fiery spear]

the fact that you know what I'm talking about tho

https://tenor.com/view/big-oof-size-small-medium-switch-gif-17355313

just know I'm not there by choice dan tho

[snow wolf]

sure

[fiery spear]

i mean i wouldn't need to be there if se would hurry up and fix the bot for youtube

over a month now

maybe I will get a nice surprise christmas present off se tho

one can hope i guess

[snow wolf]

Rip

[fiery spear]

yep

[snow wolf]

[daring sorrel]

Hey all, does streamelements allow for alerts to be set up for the new Super Cheering feature Twitch introduced?

Oh wait, probably belongs in #helpdesk-twitch

[spiral laurel]

hey i changed my name on twitch, now my commands from streamelements desn't work anymore. How can i fix that?

[past shell]

@spiral laurel ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[spiral laurel]

old name: justPhil_95 / New name: Philseitig_Lost

[spiral laurel]

bot rejoining works, thank you so much

[ancient summit]

Chatstats page is now active. no prior data was found but a new page was created

[strange shard]

hey how can i reset this goal?

i have no idea

[fast otter]

https://streamelements.com/dashboard/session/session-data

[snow wolf]

<@&364840891023622144>

[empty hamlet]

Slighly off topic but does anyone know how to make Discord posts like the one in the welcome channel in this server? It says its posted by the SE community bot, is that styled like a reply?

[pseudo hull]

Those are embeds that can easily be done by any bot custom or otherwise.

[deep pilot]

hey good morning i can ask for help herE?

[winged berry]

Anyone know why my commands dont work from twitch?

[ivory zenith]

hey i got a question when will Israel support be back from the weekend ?

[past shell]

@deep pilot @winged berry ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[past shell]

@prime stone ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[lapis elk]

Good afternoon chilled Sunday with other half watching f1 and Sunday dinner.. what’s your plans 🌸🎃

[cold spoke]

anyone having issues with their sponsership subs updating on streamelements?

[pliant maple]

hello

[snow wolf]

Hello

[empty hamlet]

Could you tell us which bot you use?

[pseudo hull]

I do not have access to that information unfortunately but not that hard to find one that can do it.

[empty hamlet]

The thing I can't figure out is how you guys named it SEcomunity bot, all the other bots I find have their own names 😦

[pseudo hull]

It's our own selfhosted bot.

[ocean atlas]

How much time do se sponsorship take to answer ticket? I have an issue with hellofresh

[ivory zenith]

Quick question been using SE and SE Obs since June this year how long do you have to wait for sponsorship to show in Revenue ?

[cold spoke]

me too, they take so long bro im waiting since yday

[cold spoke]

are your subs not counting too?

[ocean atlas]

Yeah 2 are not counting so I told people to hold before doing it ...

[cold spoke]

i did this too

[cold spoke]

they said wait 48 hours or they will manually upload the ones ive had so far as they had found an issue , but my issue is I dont want to have to email EVERY single one ...

[ocean atlas]

Yeah
.

..

Boring

I won't do any hello fresh in the future if they don't fix it

[cold spoke]

I mean if this is an issue going forward for any promos its VERY annoying

[ocean atlas]

Yeah

[dusty light]

Is anyone else not able to log into streamelements right now?

[ancient summit]

@cold spoke @ocean atlas We are noticing a larger than normal amount of request at this time and we ask for your continued patience while we assist each ticket in the order we have received them. Typically it can take 24 to 48 hours for our team to get back with a response to your original ticket. I do see a few tickets that are nearing the 48 hours, however, those will get a response today.

[ancient summit]

What platform are you using to sign in with?

[ocean atlas]

Thanks ! Hope they resolve the issue soon so my friends can do the order

[cold spoke]

@ancient summit will the issue of hellofresh subs counting and reflecting on streamelements get fixed?

[ancient summit]

There are multiple factors that lead in to events not counting. It can be delay from the provider, viewers not using the code, ad-blocker, fraud and various other causes.

That's why we ask for a 48-72 hour wait period before reporting to us with the invoices that way we can allow all avenues to process the events. In a perfect world, a viewer uses the code for the first time, signs up, and the event populates on stream in about 5-10 minutes.

This happens, however, there can be a number of things that go wrong.

TL;DR, the count works, but variables prevent from a 100% work rate

[dusty light]

Facebook.

[cold spoke]

if we need to send pics do we send the order details?

[ancient summit]

There should be an invoice that is provided once the order is completed and delivered. That is what we need

[cold spoke]

where is this normally sent, via email or?

[ancient summit]

The invoice is typically sent via email, but you can find it here: https://hellofresh1.zendesk.com/hc/en-us/articles/115013412428-How-can-I-see-my-invoices-

[cold spoke]

As a creator do you know how time consuming that also is? chasing every person whose signed up

[dusty light]

How do you get a partnership with HelloFresh? What is that all about? Are they just handing them out? I mean hey, I've got 19k followers and I love food!

I've been thinking about doing a new series around food too haha.

Already got the thumbnail designed 🙂

[fast otter]

From #1021516924951216269:
SE.Sponsorships Eligibility https://strms.net/invitations

[dusty light]

Thanks. Looks like I'll need to be able to log into my Streamelements account to proceed further though if I am understanding correctly from what I read and I cannot multiple from browsers since the FB login is down at the moment though.

[ancient summit]

Sponsorships are only available on Twitch at this time

[ancient summit]

Did you attempt the steps I tagged you in in the #helpdesk-facebook ?

[low basin]

Good evening1 I need help to customise my overlays, I can log in to Streamelemnts from any device or account. I tried with both of my ohones and laptop and I just can not.

[dusty light]

I missed it.

[ancient summit]

What platform are you using to sign in with?

[dusty light]

It looks like I can go directly to Hellofresh's website and apply for an affiliateship. Is it not as good as what you guys are offering?

So the only resolution is to switch back to classic?

[ancient summit]

I Haven't personally tried that method nor do i know much about their affiliate partnership. Their payout could be less than what we offer, however, at this time we only offer Sponsorships via Twitch channels

[dusty light]

It looks to be $19 per account that signs up and that is it. What do you offer?

[ancient summit]

That varies from campaign to campaign, but i can safely say that it's more than that

[dusty light]

I do own a Twitch. Does that make a difference?

[ancient summit]

Please keep in mind that there is no guarantee that you will receive an invitation. There is no direct application for specific campaigns nor is there a formula to get an invitation. Simply using StreamElements and being an active member of your platform will help your chances of getting a sponsorship.

[dusty light]

So it's invite only? You can't apply?

Streamelements doesn't track my data.

[ancient summit]

Correct. https://strms.net/invitations

[ancient summit]

Well if you stream on Facebook, that data doesn't matter for sponsorships

[dusty light]

I reach 500k a week haha.

[sacred island]

Can i get live help anywhere?

I want to apply for the streamelements dream team

i have both requirements of atleast 20k on twitch and youutbe

but streamelements will not allow me to connect my youtube account

ive tried going through the manual ticket filing system for 2 weeks

[fast otter]

What error are you getting when you try to log in with, or connect, your YouTube?

After you log in to streamelements.com with your account, what happens when you go to https://streamelements.com/dreamteam and click "Apply Now"?

Do you have a ticket number?

[sacred island]

need any more information?

[past shell]

@sacred island ⤵️

Did you get a "Channel already claimed" message?

More than likely your accounts need to be merged! - Please note:

• Merging accounts allows for faster ways to switch between accounts
• Merging accounts allows duplicating/sharing overlays between the accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and fill out the form here: http://streamelements.com/contact with each token correctly labelled

[sacred island]

awesome!

[fast otter]

You don't need to link your accounts, if you're okay with logging out and back in to switch between them.

Also note that once merged, accounts cannot be unmerged without deleting them both.

[sacred island]

how do I apply with the dream team recognizing both my youtube and twitch then?

[ancient summit]

Looking at the ticket you submitted, we sent a response last wednesday

[past shell]

@sacred island ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[sacred island]

you did, but it had no information on how to get a youutbe jwt token

[past shell]

@sacred island ⤵️

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[sacred island]

@fast otter i appreciate your help, do you know the asnwer to this question?

[fast otter]

That'd be more of a question for Greyson, but I'm not sure you would need it for both.

[ancient summit]

Well you would have to apply with either your accounts merged together, or log in one account, apply, log out and apply again with the other account

[sacred island]

gotcha

what would you recommend greyson?

[ancient summit]

Just merge the accounts

[sacred island]

and can you think of a situation where having my accounts merged would be a bad thing?

got it

[ancient summit]

Not really

[sacred island]

oh greyson

one last thing

i hooked up my second youutbe channel just to test if SE was bugged and in my ticket I was told that they cant remove it and replace it with my primary youtube channel

is that true?

[fast otter]

Once linked, accounts cannot be unlinked without deleting all linked accounts completely.

[ancient summit]

Semi was not lying. You can read more here

[past shell]

@sacred island ⤵️

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[sacred island]

ok so what is my angle, I have a stream elements account connected to my twitch and secondary youtube

what steps should I take to merge my twitcha nd primary youutbe

[ancient summit]

Just merge the accounts together.

[ancient summit]

Send the JWT

[sacred island]

for twich or youtube?

[ancient summit]

we need both. Send the JWT for the accounts that are not linked

[sacred island]

im having a hard time finding the JTW for my primary youutbe

[past shell]

@sacred island ⤵️

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[ancient summit]

Do you see the messages the bot sends?

[sacred island]

dm'ed the twitch one

[past shell]

@sacred island ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[sacred island]

I do I do, but i cant connect the primary youtube account so im not sure where to find the jwt token

ok got it, wasnt sure if i should share the jwt token in an open channel

they have the twitch jwt token in the ticket

just need to figure out how to get primary youtube jwt

[ancient summit]

Okay, here is what you need to do.

1. log in with your Twitch account.
2. Get the JWT token from here: https://streamelements.com/dashboard/account/channels
3. Copy and paste it in a response to the ticket you submitted
4. Log out
5. Log in with the Youtube channel that is NOT linked
6. Get the JWT token from here: https://streamelements.com/dashboard/account/channels
7. Copy and paste it in a response to the ticket you submitted
8. send the response in the email and we will merge the accounts

[sacred island]

got it!

sent it over

thank you for the help!

[ancient summit]

They should now be merged. Thanks for sending that over

[sacred island]

thank you!

damn

i seem to still be getting this

did I missunderstand something?

[ancient summit]

Log out and log in with your main youtube channel

[ancient summit]

@fleet heath

1. don't share the URl for the overlay.
2. ask for help in the helpdesk channels

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[sacred island]

tried it same message

[past shell]

@sacred island ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cold spoke]

@ancient summit what if people sign up to hellofresh and want the offer but don’t want to give me their invoice as some people don’t wanna give their address out?

@ancient summit how do you go about overcoming this if my subs don’t appear on my SE throughout my campaign

[ancient summit]

They can blur out the address, we just need the order number and their first name

[cold spoke]

Okay that’s good

I’m just praying this issue gets sorted because it’s so much easier off the website

[ancient summit]

Also, this functions for majority of our users, typically when it doesn't populate, it's due to some condition not being met by the user.

[cold spoke]

Does that invalid my sub?

How do I know?

I’ve got all the overlays etc and followed every instruction

I’ve only got 1 stream left to do

As it said I had to wait inbetween

[ancient summit]

Well that's why we have the channels we do. We typically support only via email.

But to answer your question, if the user didn't complete the instructions properly, there was probably some issue with their purchase.

[cold spoke]

Tad confused by this

I’ve got all the steps ticked in green

[ancient summit]

If you have an issue with your campaign, submit a ticket and we will assist. If an order doesn't count, let us know.

When i'm referring to user, i'm referring to your viewers, not you, the streamer

[cold spoke]

I have done but I haven’t had a reply , I just got told to give it 48 hours and it will update and if it doesn’t , to then send proof of purchases from people

[ancient summit]

Yeah that's pretty standard. We can't validate the events without proof of purchase.

[cold spoke]

But I’ve had 3 so far and I’ve told others to wait until this issue gets resolved as I’m worried people will sign up and I’ll get nothing in return

But as long as I have the invoice I’m good?

[ancient summit]

A valid invoice showing proof of purchase and delivery of their first hellofresh box.

[cold spoke]

Does the invoice show the delivery or am I asking them to take a picture of the box too ..

[ancient summit]

The invoice is what we need, from there we can investigate further.

[cold spoke]

Okay cool, appreciate the help !

[ocean atlas]

Ty for your mail greyson

I guess I have to ask all my friends to give me the invoice ..

I really dislike this campaign, I had vikings last year it was handled much better

[sacred island]

@ancient summit should i log in with my youtube or witch from now on?

[ancient summit]

Can you please provide you account ID?

[past shell]

@sacred island ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[serene folio]

how long does it take for stream elements to respond to an email?

[steel bobcat]

yoooooooooo where is the alerts area gone all my sound files where there 😦

[sacred island]

for which account?

[fast otter]

It depends. I believe they are fairly busy and it may take a couple days depending on how complicated the issue is.

[serene folio]

okay cause in my last email I was told I would get a response in 2-6 weeks and it has been 7 weeks

[fast otter]

Ticket number?

[serene folio]

256283

[fast otter]

I have asked if someone has a chance to look into it

[serene folio]

Thank you 🙂

[vapid wind]

what do they want for a follower count

[fast otter]

https://streamelements.com/dreamteam 20,000

[sacred island]

could u help me semi

im not sure which account id to provide

[foggy field]

Apologies for the delays, the ticket is still under review at this time

[fast otter]

Whichever is the primary account you log in with, or both.

[vapid wind]

ouch

[serene folio]

any estimation on when I can expect a response? and or is there any further information I can give to make the process go faster? I can recompile a list of order numbers if that helps.

[vapid wind]

i am trying to get people to sign up to hbomax and i only have 1 need like 11 more or something any ideas on how to get peoples intrest

[foggy field]

Sorry, I don't have an ETA for you at the moment, but please feel free to send any useful information in! However, I can't guarantee it will move faster

[sacred island]

5a4af797fa4e1500010c4c2a

62ccb2dceee2e8700b918d74

[rare jasper]

Has anyones OBS streamelements stoped recognizing their stream deck? Any idea to why this is happening?

[fast otter]

Nope, mine's been working fine.

[fathom mason]

Anyone l ow what this means and how to fix?

[chilly sun]

Hey

[tame apex]

guys i have and issue idk if anyone can help me

[cold spoke]

@ancient summit if people are not happy to provide invoice , would writing a list of peoples names and order number be sufficient ?

[ivory zenith]

Hello, guys so Im streaming for like a week now. Its really fun and I like it but its really frustrating to have 1 viewer (my self). How can I make my streams better to get actual Viewers?

[paper gulch]

Anyone here wanna help with my overlay?

[fiery jewel]

Question guys, an alert didn't fire, could this happen due to the sub message?

[valid siren]

hey, this is a known issue that our Devs are aware of and working on a fix 🙏

[valid siren]

when was this, just now?

[fiery jewel]

It was yesterday night

the alert didn't ping

and a further prime sub didn't appear w/no message

[valid siren]

Hey I would recommend watching the How to grow as a Creator Workshop that we did with SolarStream a few months back, you can watch both parts here:

Part 1: https://www.twitch.tv/videos/1466843535
Part 2.1: https://www.twitch.tv/videos/1486592858
Part 2.2: https://www.twitch.tv/videos/1486592857

[ivory zenith]

anyone else growing tired of streamelements sponsorships sending offers and are all fffor mobile participants.. mobile gaming is dead. stop pushing users to play trashware games. give actual offers to get users to play pc games not ios/android games SE please. past 3 offfers turned down for this sole reason. none of my community want to play games on phones when they have beeffy pcs that are ment to be used for gaming

[ivory zenith]

Thanks, I will watch it!

[valid siren]

ok gotcha, could you please post in one of the helpdesk channels?

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ivory zenith]

@valid siren hey hows you today bud?

[valid siren]

We appreciate the feedback. I would like to explain that, we bring the Community sponsorships from the Brands/Studios/Publishers from all over different industries. Mobile gaming, while I understand many have the same view as you, its a huge market and as such, has a lot of Studios who look to bring their games to more players.
I would also like to share that we've had over time some Campaigns with AAA publishers and that is something that we always want to bring to our Community, and we do so when we can 👍

[ivory zenith]

okay. just seems all i get is the mobile sponsorships which my viewership hate. when they own systems that are over 4"k

[honest topaz]

Im not too sure on where to post i am sorry, if anyone could kindly point me in the correct direction regarding a sponsorship GUI issue i'm having, i basically can't access it

[valid siren]

hey @honest topaz please check in #sponsorship-faqs and #1021516924951216269 to see if there is any info there that helps, if not please visit #support-ticket to know how to open a Sponsorship's Ticket with our Support Team 👍

[honest topaz]

yeah just wan'ted to double check that is the correct course, i will create a ticket in this case, thank you

[vapid wind]

hey guys home many sponsorships can i do at one time?

[fast otter]

One

[vapid wind]

@fast otter thank you

[ocean atlas]

and another viewer did hello fresh thingy with my link, first order ever for him too, didnt counted

really, this sponsorship is a scam i swear, out of 10 people who did it for the first time it succeeded for 2 of them

is there a way to reject them for the future cause i dont want to deal with them anymore at all

[fast otter]

You don't have to accept them when they are offered.

[ocean atlas]

i dont want them to be offered to me

until they fix their thing

[fast otter]

There is no way to filter out what sponsorships are offered.

[ocean atlas]

ok

then tell them to fix it cause it's boring to loose that much time and investiment for nothing ..

and i look like an idiot to my viewer

[fast otter]

They are aware of the issues and I'm sure they are working on a fix.

[ocean atlas]

ok

🙂

[void sorrel]

Hi, anyone now if it's possible to disable !gamble messages in someone else's stream short of blocking StreamElements (which I don't want to do)?

[fast otter]

There is no way to do that

[void sorrel]

Oh dear OK thanks for reply. Looks like SE gets blocked then as I just want to see chat. I know it raises engagement for streamers but if I sub, I like to see just chat which makes up about 1% of my fave streamer 🙂

[pseudo hull]

actually.....

[prime wharf]

wait they actually know about signups not showing up on our dashboards? i hope this is the case. because this is becoming exhausting that my signups are not counting for me… please i hope they know about this issue!!

[pseudo hull]

@void sorrel There actually is a middle ground.

[void sorrel]

Oh OK...?

[pseudo hull]

Granted it requires a browser extension but still works.

http://frankerfacez.com/ Use this and use the search bar to look for "block". The chat tab on the left should show you where to go and how to do the syntax for the message you don't wanna see.

[void sorrel]

Thanks - just realised I have the same functionality in BetterTTV d'oh

Or not quite, thanks anyway I'll take a look

[pseudo hull]

FFZ is hella more customizable.

[void sorrel]

Nice 🙂

That's quite exhaustive, sure I'm gonna be able to improve my experience. Thanks for the pointer @pseudo hull

[vale kiln]

Hi, who do i talk or ask a question about a sponsor i got?

[past shell]

@vale kiln ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[mystic jewel]

bonjour

je n'arrive pas a me connecter avec facebook pouvez vous m'aider

[snow wolf]

@mystic jewel #🇫🇷︱français

[brittle elk]

seem to have a problem added bot to my new channel bot enters the chat but none of the commands are working

[frozen pasture]

Type /mod streamelements

Also disable follower-only chat

[brittle elk]

on youtube i added it as mod but the stream elements commands dont work

also do you think they'll bring loyalty page to youtube streamers so i can have stream store on youtube

[frozen pasture]

No idea. For the bot support I’d drop into #helpdesk-youtube

[rare jasper]

Who do I call or talk to about my Stream Deck not working with my OBS.live?

[fast otter]

https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28

[dawn grotto]

Hello, I wanted to ask if it is possible to move the entire alert including the username. So far it is displayed exactly in the middle of the alert box, as can be seen in the picture. But I would like the alert including the text on the right side of the alert box so that I can place the alert at the right end of obs

[wispy verge]

hello just a quick question.. not sure which channel to post in but how long does it tank for SE to switch form bank account payment to paypal payment?

[raven vale]

My cheer alert sound is stuck on the one it was set to previously. Any ideas other then recreating a whole new alert widget in my dashboard? (All other events, follow, subscriber, raid, host, etc. work just fine)

[teal needle]

if it's a quirk maybe duplicating the widget would work. i see oddities like this sometimes.

[raven vale]

Thanks for the idea @teal needle! I gave it a shot but the duplicated widget has the same issue.

[teal needle]

i'm sure you've done what you can but just in case, did you remove music on the specific alert and all variations? I know I was trying to hunt down a graphic alert similarly when I was trying to makeover a client's overlay

[raven vale]

@teal needle owmybeep!!!! Thank you! That was it! I don't remember setting variations in the past but it had the same sound queued up as a "variation" like 20 times in a row. I deleted them all and it's now playing the sound I want. THANK YOU! 🙂

[dawn fiber]

Hey! 😄 Is it possible to set global cooldown on chat commands lower than 1 minute? ex 30sec - from chat like : !command options !command -cd 15s ... or something 🙂

[stoic ember]

Does stream elements automatically update for example your 'latest subscriber

or do you have to manually

[delicate plover]

Hey someone here maybe play hypedrop and would like to sell me his account pls?

We can talk the prices in privately and I will give a good deal

Send me in privately message guys!

[fast otter]

Probably not the place for this.

[twilit dagger]

? for stream elements. When does your website update premade overlays.

[loud rock]

💯

[inner totem]

Yo I gotta quick question but I don’t wanna get banned or muted

[past shell]

@inner totem ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[restive plank]

My grandpa fought in World War II
He was such a noble dude
I can't even finish school
Missed my mom, and left too soon

[midnight plover]

hi i remove by an error the campaign overlay and i dont know how to get it back

[hard axle]

i hear my alerts but cant see them

[mental vault]

where would i go for help with SE.pay?

I put a new ticket in for it

[glass violet]

Hey. How am I able to scale my image in the alertbox?

[valid siren]

Hey, please post in #helpdesk-twitch 👍

[valid siren]

thats good, just wait for our Support Staff to reply to you on that ticket, you will get an email when they do so

[fiery spear]

@valid siren

[valid siren]

Hey try checking here: https://youtu.be/MGswe7nsJTA

[mental vault]

Weird cuz I never saw the email from the initial ticket they had sent me.

[valid siren]

could it be filters doing that or maybe it went to Spam?

[mental vault]

Not sure cuz my responses to that ticket and the new ticket showed up.

[glass violet]

Thanks for the link of the video.

[silk bough]

is there no live support area

i have a issue and none of my emails are being replied to

[timber venture]

Hi Frens;
I'm a retired professional poker player.
I wondered if any streamers wanted help with community engagement through running a poker tournament.
If so, please reach out.

[past shell]

@silk bough ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[feral frigate]

Has anyone figured out how to use the new /shoutout command to trigger an onscreen prompt yet? I love the new command

[sleek ferry]

why has the sponsorship page just gone on my stream elements page?

nevermind it just reappered

[valid siren]

it was just a scare 😄

[amber hare]

Is tehre a work around for stream elements on Facebook as I have the New Page Experience and now Stream Elements will not log my Facebook in so I can have my hype boos and top star send er back

[valid siren]

Hey, you can try this: #helpdesk-facebook message

[valid siren]

we're still working on support for the new shoutout Twitch command on our bot 👍

[amber hare]

@valid siren oh no do not want to switch back to the old facebook I will get very throttled for that and lose a ton of streams plus everyone on Facebook will be forced with New Page Experience soon

Us streamers get nailed for moving back to the Classic

[rose patio]

Is SE.Live just a pluggin for OBS, correct? I do not want redownload and install an new version of OBS with SE.Live attached as I have all my new HDR settings plugged into OBS Studio 28.03

[pseudo hull]

Correct.

[vapid wind]

@valid siren can you please help me i am having a bog problem

need a staff member

i need help my obs is messing up badly

so my issues is 3 times today alone my kbps has gone to 0 while i am streaming yesterday it did it as well i need help

[wind crag]

Hey everyone it’s been over 2 months and I still can’t access my stream elements dashboard. I use Facebookgaming to stream and every time I try to log in I get logged out from stream elements. I’m unable to change my overlay or see who likes my stream. Please help!

[grizzled portal]

Hello

Does anyone know how to get rid of the virtual camera thing?

[fast otter]

Get rid of it in what way?

[grizzled portal]

Exactly how it was said

I want it gone and everything I've looked up doesn't help

[fast otter]

As far as I know it is built in to OBS and cannot be removed

[grizzled portal]

I can't at least get rid of the button?

It's so fucking annoying

[fast otter]

Don't believe so

[grizzled portal]

Ugh

[fast otter]

The OBS discord would have an actual answer

[grizzled portal]

I wish

[vapid wind]

i am having the same issue with my webcam

[vapid wind]

right

they have staff in here but good luck getting a hold of them

[fast otter]

I have found the OBS discord extremely responsive every time I've asked questions over there.

Both have support volunteers who handle a lot of the quetions

[grizzled portal]

Wouldn't the new creator resources section be easier/simplified to just make a channel called "Creator Resources" and then add threads to it?

[past shell]

@silk bough ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[vapid crescent]

I'm doing a factor sponsorship and my friends orders dont count sometimes, why is that?

[vapid wind]

i put in a ticket and did what the bot in the help desk asked and i still have no answsers as to what is going on and why i am loseing connention

[past shell]

@vapid crescent ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[past shell]

@vapid wind ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[vapid wind]

hey a staff member message me please i am tired of a bot telling where to go that is not gonna help

[fast otter]

The bot requests that you upload a log from OBS of your most recent stream where the issue appeared. You haven't provided that log so there is no way to help you. We can always try to help with OBS issues, but in the end, their discord will have the best and fastest answers.

[vapid wind]

@fast otter i did that

@fast otter it said copy and paste it here and i did that to

i need a staff member period

[fast otter]

Discord search doesn't find a link to your log file within the last 100 posts you have made, back to January of 2019.

[vapid wind]

@fast otter look is twitch help desk

@fast otter #helpdesk-twitch message

[vapid wind]

scroll down

[fast otter]

The only other post from you is you posting the link you just posted

[vapid wind]

@fast otter that is what the bot told me to do

[fast otter]

That link takes me to what I screenshotted

[vapid wind]

@fast otter currently i am running a twitch tes

test

@fast otter https://obsproject.com/logs/OXKcg012D76UH2QD there are the logfiles that the bot said to p[osty i have no idea but there they are

[fast otter]

https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2FOXKcg012D76UH2QD

No Output Session
Your log contains no recording or streaming session. Results of this log analysis are limited. Please post a link to a clean log file.
To make a clean log file, please follow these steps:

1. Restart OBS.
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Send that link via this troubleshooting tool or whichever support chat you are using.

[glad geyser]

hi guy just chasing a little help . in making my overlay i seem to be missing followers setting in alerts .

[fast otter]

Are you using one of the pre-made widgets or a custom one?

[glad geyser]

No i was trying to make my own .

[slow citrus]

Hey guys, I did the Magic Spoon sponsorship, and one of the requirements is to do an unboxing stream, but the product won't arrive until the campaign ends - any idea if this will nullify the agreement?

[fast otter]

#dev-chat would be the best place to ask

[fast otter]

You will probably need to submit a ticket for that.

[past shell]

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[vapid wind]

@fast otter bangs head on table

@fast otter can't rep the issues because it was 25 mins in to me streaming

[fast otter]

Help > Log Files > Show Log Files

Then upload the correct one to https://obsproject.com/tools/analyzer

[vapid wind]

@fast otter do you want the twitch test resulets?

@fast otter that is what the obs comm told me to do

@fast otter so i have 10 log files do you want them

[dark ibex]

Hi, I have a problem that won't let me log in to Facebook with streamelements. Can somebody help me?

[vapid wind]

@fast otter are you still able to try and help me or nah if not i would like a staff member to key up

[fast otter]

There is nothing I can add to what the OBS discord told you

[vapid wind]

the said it is my isp

[left oar]

It's almost my 3 years at SE

[left oar]

#helpdesk-facebook

Started with Support Heroes here at Dec 2019

Or atleast, that is with my new account 🤔

December 2018 I think then, almost 4 years

[solid lark]

hello. anybody having issues with frames miss and skipped frames when playing and streaming apex legends? send help. TY

[eager elk]

Is there a weather widget for SE? i've not seen one in #widget-share

[hexed axle]

How can i get this ? Spent yesterday 30$ on stream

[dark pebble]

Hey, i have a ticket about a Hellofresh problem that hasnt got a response for now 2+ weeks, most people ive talked to that has the problem have got a confirmation email and a predicted waiting period, but i did not, its just been left open but with no update at all and it would be great if i could get something like this to know its being worked on. Ticket #263797. Thank you 🙂

[wheat trench]

Hi,

We will update your ticket as soon as we have news.

Thank you for your patience and understanding!

[dark pebble]

Thanks a lot 😊 no worries, I know you guys are busy, just helps the anxiety

[hollow forum]

I'll actually ask that in tech talk

[slim valley]

Hey guys I’m new here 🙌🏽

Does anyone use the merch option? And if so does anyone else say “available April”

[hollow forum]

Morning to everyone

[narrow hamlet]

New as well, just asked this in support channel for Merch. Don't really want to set up a load of winter merch that I can't get till spring lol

[slim valley]

Lmao that’s how I feel, only the Cup is in stock

[narrow hamlet]

I'm sure they'll answer soon, however Summer 23 now being designed LMFAO

[rapid sand]

So the hello fresh UK sponsorship never allowed me to click into to see how my goal is doing. Its ended and now says I have no pay out even though I had one person sign up whilst I was live had notification and everything. I was aware that it would go on for awhile

[drowsy wagon]

Hello!
Is there a way to attract more sponsors to my channel? I know people who have many even though they have a smaller channel and I would like to know if there is any requirement or how I can get more, thanks 🙂

[paper gulch]

Errr

[trim basin]

Graphic designers: How do you make this type of shape that's surrounding around the triangle? I'm trying to recreate it, but I'm literally having trouble in doing so

[frozen pasture]

It’s two separate shapes…I can tell you that much…

Outside of that I got nothin

[trim basin]

any ideas how i can do it in photoshop?

[frozen pasture]

Make one stroke for the outside, copy/paste/rotate

Make one for the inside repeat

[spare blaze]

I don't use Photoshop for logos (good luck with that), but you could easily make it on Illustrator with 3 circles (no fill, only strokes).
Center all of them, offset the ones on top and bottom, expand shapes, cut them with a rectangle on the center, round the edges, make groups of both top and bottom shapes, add gradients and change the colors to your liking.
Just make sure not to copy somebody else's work, change it to fit what you need to create, so you can call it your own.

[timid cliff]

Hello! I am having trouble setting up the se.pay and I am trying to get help. I sent a message in, where would I see a response? Or is there aspot in this discord that I can go to get help?

[latent atlas]

Afternoon FAM Happy Hump DAY!!!!🐪

[meager inlet]

@spare blaze I've been gone for a really long time so um, did you get SE.Champion when I was gone or have you always had it?

Totally deserve it btw! 🫶

[spare blaze]

Some time indeed! Thank you!

How have you been?

[meager inlet]

I've been awesome! I been very occupied with balancing work and school.

How about yourself?

[spare blaze]

Same! Involved in a few projects (for work and college) and saving some money for a good mirrorless camera

For both my setup and for photography

[earnest plank]

Good afternoon 😄

[meager inlet]

Sounds fun!

I'm saving up to build my own studio.

[willow ermine]

Quick question. IDK if this has been addressed but does / will Stream Elements support the new Cheer system being tested and Elevated Cheers?

[fast otter]

Once it's out of beta it will probably be implemented at some point.

[crimson gate]

!shoutout

[crimson crag]

need help

any staff free?

[past shell]

@crimson crag ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[past shell]

@cold locust ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[eager elk]

Is there a weather widget for SE? i've not seen one in #widget-share

[round turret]

where can i ask questions bout sponsors thats not on the faq part

or who can i talk to

[astral girder]

Hello. how to remove users in the activity feed after a followbot has created hundreds of entries there ?

[pseudo hull]

Not possible unfortunately.

[round turret]

is there a region code based, i am a canadian streamer but my canadian viewers cant use the code on the canadian hello fresh site

[fading plover]

I know that at least like 7 people have done this but it only says that one person did

[cold spoke]

I've had to note down everyone whose subbed incase any dont update and i've got a total of 18 subscriptions missing. My first promo and its honestly becoming fustrating how I have to go out of my own way to chase people for order numbers and receipts because the website isnt updating even after 48 hours.

[nocturne bone]

hello can someone help me I]m trying to put on tip goal on my overlay and it displays total tip I've gotten how to reset that so it's 0?

[past shell]

@fading plover ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[fast otter]

https://streamelements.com/dashboard/session/session-data

[coral shore]

@past shell i have same issu with a star trek already more then 20 people done it and the site show only 3 i don't know what happen before always run smoothly

[agile finch]

hey guys can i use streamlabs chat bot using the currency already in my streamelements the my community already have?

[coral shore]

Any one know how long will take answer for the sponsorship problem i send the mail already on the day

[nocturne bone]

thank you do you know how to reset counters also 🥲 ? I can add counter by doing !addwins but I need it as 0 for next stream

[valid siren]

good afternoon everyone

[valid siren]

unfortunately that is not possible

[lone mango]

so...normally you should get an email after you sent a question through the support form, right? I didn't receive one so the question is if it's working like intended (regarding what is said in #support-ticket ) - any supporter/mod around? 😕

[valid siren]

Hey welfek, you should be getting a reply soon

[valid siren]

you didn't get an email with your Support Ticket number after filling the form?

[lone mango]

correct

[valid siren]

did you check your Spam folder as well?

[lone mango]

yes

so I created another ticket to test it again but same effect - no mail 😕

don't want to send another one and spam your email account 😄

[valid siren]

ok hold on, let me check with the Support folks

[lone mango]

thanks very much!

[valid siren]

ofc, and you need to get that email to know your ticket number 😄

no worries, one sec 🙏

[velvet flame]

hello, i recently submitted a ticket for hello fresh tracker not updating, i wanted to check on this, however i can not find my case number, is anyone around to help? my first hello fresh subscriber didn't show on the widget and im concerned :/

[valid siren]

hey we're looking into this

[velvet flame]

really appreciate it...

[outer snow]

i cant publish any of my vods and the when i try to turn on always publish vods it wont turn on

[velvet flame]

@valid siren not sure if there was a ticket number or not, sorry i cant provide it

[leaden iris]

Hey I recently got a couple subscriptions and it didn’t count can someone please help or fix this hello fresh said they got nothing to do with this !!!

[valid siren]

hey @leaden iris please submit a ticket here: #support-ticket

[peak nacelle]

Hi quick question, i've made a special alert to play when someone gifts 5 or more subs but when testing it in the creator, the special alert plays aswell as the alert for a single sub 5 times. How do i get it to do the gifted sub alert without also triggering the normal sub alert over and over?

[slate dew]

Also have this issue, submitted a ticket. The support ticket channel says to reply to the email from support if I need to update rather than creating a new ticket, the support email didnt come through (I've checked spam) and its been several hours.

So question for the staff, if the support tickets are not working, how do I submit a ticket.

[valid siren]

so to clarify, the Tickets came through, its the automated emails going out that were not firing

this has been fixed

[leaden iris]

Everyone is experiencing the same situation

Can y’all just fix it

It’s been annoying

The hello fresh tracker not counting

[lone mango]

Ah, ok. So we‘ll get replies soon I guess. Not only the hello fresh tracker @leaden iris - Star Trek fleet command has the same issue

[slate dew]

Does that mean the automated emails should come through because I havent had one.

[lone mango]

6 people not counting towards the goal

[leaden iris]

Wow

[slate dew]

This is a big issue, I know some have not counted but its not like everyone gets in touch

[leaden iris]

This is a big issue

[lone mango]

Let’s hope they’ll fix it

[leaden iris]

It’s never happened before to me so I’m just concerned

[valid siren]

sometimes the events can take up to 24/48 hours to confirm on the backend, which may make the Trackers not accurate for that period of time

[slate dew]

Yeah its been 5 days

[lone mango]

Yeah - the problem is that the campaign is near to the end 😂 that’s my „fear“

[valid siren]

and you have already opened a ticket with our Support team, right?

[leaden iris]

Facts

[slate dew]

Yes, but I did not get an email when I opened a ticket

[valid siren]

Your ticket number is 273531, our Support Staff will reply to you when they get to your ticket 🙏

[peak nacelle]

can anyone help me with this

[velvet flame]

same

[slate dew]

Appreciate that

[valid siren]

please ask in one of the Helpdesk Channels:

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[lone mango]

Thanks @valid siren - I’ll wait for an answer then

[peak nacelle]

i asked in the twitch one, no response over there.. was that the right one to ask in

[valid siren]

Hey, your Ticket Number is: 273420 , please wait for our Support Staff to reply as well 👍

[velvet flame]

@valid siren thanks

[valid siren]

yes, that would be the one 👍

just give it some time to see if someone can help

[velvet flame]

will they reply here or email?

[peak nacelle]

cool appreciate it

[valid siren]

hey Loki, only ticket I see for you was replied to yesterday (#272713), did you open a new one?

[valid siren]

always through Email 👍

[slate dew]

So in general does it look like the tracker not updating has been fixed, how can we check. Its not like we can message every viewer asking for them to send us a reciept. I know I'm short because I've had more people confirm it than the tracker shows but lets assume someone doesnt get in touch, how do we even know.

[lone mango]

Yea, today

The one you mentioned is done. The time tracker didn’t work and someone fixed it manually. But this time it’s the number tracker of new players

[leaden iris]

Yea yesterday I think someone fixed it manually

[valid siren]

ok I really cant find one for that that is open, please can I ask that you submit a new one ? Thanks 🙏

[lone mango]

Sure thing!

Thanks for checking

@valid siren I sent another one but didn’t receive an email once again. I’m sorry to bother you again 🙈 could you check if it came through this time?

[valid siren]

ah one sec, can I DM you?

[lone mango]

Sure!

[fast otter]

Got dragged in to meetings, you would need to have a command that does ${count countername 0}

[keen falcon]

I also been having the same problems with StreamElments if it's not to much trouble could I get some assistance ^-^

[leaden iris]

I just hope you guys can fix the counter today

It’s kind of annoying

Not knowing how many people using my code

[keen falcon]

My time and counters are not work

[valid siren]

of course, for any Sponsorship issues, please follow the instructions in: #support-ticket

[keen falcon]

@valid siren I have sent one

[valid siren]

ah gotcha, then please just wait for our Support Team to reply 🙏

[trim musk]

Hi team, to follow up on some of the comments put here, I too am currently in the process of promoting the HelloFresh campaign, I've been liaising via the ticket support email page.

My question is, some of my sign ups aren't registering (luckily I've been keeping note of who signed up). I've asked people to submit their order #'s as proof of subscribing, but I'm not being told an order number isn't sufficient and it MUST be a screenshot of the order summary page?

Why is the order number not sufficient surely that order number will confirm to you that an order has been placed? Some of the people signing up don't have discord and Twitch doesn't allow for images to be sent by whispers so how do I get these pictures from people who have signed up? It's highly frustrating 😦

Finally, something they were unable to confirm via email. If someone new signs up to HelloFresh but their first delivery isn't for two weeks, the payment won't actually be taken until AFTER the campaign has finished, so when does a new sign up actually register count? From account creation or when the meals are locked in or when payment is taken? Sorry, just looking for clarity

[valid siren]

Hey Zenith, first I want to say I'm sorry for this situation, but unfortunately its a process we have to go by. Please continue your conversation with our Support Staff so we can help resolve this for you 👍

[trim musk]

I'm just confused because the screen shots of the order do not show anything additional. All it shows is date, order number and the price. All of which you can get from the order number anyway?

Also do you have an answer to the bottom paragraph please?

[blazing plume]

Hi,

As explained we need the screenshots, those confirm that the orders have been placed and we can proceed with the verification. This is a standard procedure and was explained in the ticket multiple times, there is no way to bypass it.
And the brand that helps us to verify the events has the data for all the placed orders and can verify those, this is why we ask for confirmed orders with the data.

[trim musk]

Maybe I'm not understanding what you're typing. Just confused as to what the page shows was all I was asking 🙂

Any information on the bottom paragraph please?

[blazing plume]

About the bottom paragraph - as explained, the brand is able to verify the orders and this is why we collect the data in form of the screenshots.
This is exactly the reason why I asked you to provide the requested data and it will not change, without the mentioned screenshots it is not possible to proceed with this case.

[trim musk]

No no that's not what I mean sorry, we must be mis-understanding each other. If someone signs up today, but their first delivery date is let's say October 19th, their meal plan wouldn't get "locked in" until midnight on the 14th, so is that when I should expect my dashboard to update or should it be within 48 hours of today (I don't want to send unnecessary emails/tickets at the wrong time). It could be that the people who have signed up using my link aren't getting a delivery until next week, as such that's why my dashboard might not have updated.

I'm asking from when should the 48 hours start to chase up non-updated codes? Sorry, it's hard to express by text

[blazing plume]

The delivery time is not relevant in this case. The order itself does count and it should be processed within 48 hours after the order was placed. And if it it fails, this is when the request for the order confirmation screenshot it needed.
Please let's move back to our tickets, it is very complicated to keep the communication in multiple places and this is a public channel.

[trim musk]

Perfect, thank you

[tame quail]

Is there a clip command for streamelements?

[strange mica]

Hi, this is a question in regards to the Start Trek sponsorship I just joined...the brief states that I need to play the game via Bluestacks but doesn't include any instructions on how to do so. I had already downloaded the Star Trek PC app...but am I supposed to NOT use that and use Bluestacks instead? Thanks in advance!

[simple nexus]

Hello, has anyone an idea, why are 7TV Emotes not showing up in my StreamElements ChatBox in OBS?
Relogged and Browsersource in OBS refreshed

[leaden iris]

i have a question for the staff is the overlay going to get fix anytime soon

because it wasnt doing this 4 days ago

[fast otter]

Which overlay?

[leaden iris]

the hellofresh overlay

it dont work

no signups count

[past shell]

@leaden iris ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[worldly moth]

For those here at TwitchCon, let’s have a kick ass time!

[jade python]

Does anyone know if a community discount in the merch store takes the discount from the price of the merch itself, or does it discount based on the profit you make off the merch? IE: if a product is $50 and a community discount of 10% is added, would the discount come to $5, or would the discount be 10% off whatever the streamers profit would be, which in this case the profit is about $12 so the discount would be $1.20 to the person buying the merch

[vestal kraken]

Hey

[grizzled portal]

Wouldn't the new creator resources section be easier/simplified to just make a channel called "Creator Resources" and then add threads to it?

[storm crest]

so i found a (non copyright) song for my stream intro...how do i add it to my obs ?

[cold spoke]

In emails I'm getting told I have to wait until the order has been delivered to send the screenshots of the invoice but here you're saying we send the confirmation of the order if it doesn't register after 48 hours? which one do we follow..

[fossil vigil]

Hey guys so I decided to test out multi streaming yesterday and it was pretty good using re stream but my question is is there a way I can get my YouTube alerts and twitch alerts at at the same time ?

[leaden iris]

when will the overlays be fix

man

still didnt get my signups

after 48hrs

[magic viper]

Good night! Guys are you guys aware that you can't pull the items from the store to get in order? Like I want to organize the slots of the store, but they go back to the normal corner. This is a long time ago! Please fix because my store has more than 240 items and I really need it.

[elfin quiver]

Does anyone know why a custom command isn't working?

[swift horizon]

For the stream boss hype bar, is it possible to replace hosts (since hosts on twitch no longer exist) into raids?

[nimble birch]

Hey, does anyone else currently have the problem that you cannot reset their session

[alpine mural]

Hello guys

Where can I request a feature for the streamelements bot?
It's not a completely new one, just basically making another "argument" available in the "Chat Alerts" module.
Shouldn't be a big thing.

[uneven whale]

Hii

[brisk ember]

How do I get a custom SE tipping link? (EG. /name) instead of /se-123456

[trim musk]

Hi team, to follow up on the above (about what @cold spoke said), I sincerely hope the rumours that we have to send invoices aren't true.

Invoices cannot be obtained due to GDPR issues. There is sensitive information in the invoices such as individuals full/government names, alongside billing and delivery addresses, that we are not equipped to handle, manage or protect.

Constantly asking for more information is scaring your audience off the product and damaging the image of HelloFresh, even though it isn't HelloFresh requesting this information.

We as creators are upholding our end of the partnership so we need you to do the same. I do not understand why you cannot take the order numbers provided and cross-check them in your systems to see if an order has been made? If you cannot do this, then you are asking us to share sensitive customer information with you which is legally a grey area.

Zenith

[limber imp]

Hey anyone know roughly how long it'll take to get paid after it says this?

[shell lantern]

Ur not getting paid same like me 😂

[valid siren]

usually within 30 days, but feel free to contact Support to ask for more details:

[past shell]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[limber imp]

wonder if my landlord would take this sorry lad you aint getting paid

[valid siren]

that's valuable feedback that I will share with the Sponsorships team 🙏

[shell lantern]

can you answer my dm?

[limber imp]

How long will it take to get back on the support ?

[cold spoke]

This hellofresh campaign seems like a shit show

I’ve asked fellow streamers if they’ve had issues like this before and they never have

It’s always been updated after someone’s signed up

And now we’re being asked to turn into stalkers and ask for peoples invoices when a screenshot of the order history can do the same thing before/after being delivered

[brisk ember]

.

How do I get a custom SE tipping link? (EG. /name) instead of /se-123456

[limber imp]

yea it's hello fresh for me also Raid and everything else i've done has been semless and instant

[valid siren]

one sec

[valid siren]

I cannot say at the moment

[shell lantern]

Yep same for me i finished all the subs etc and then suddenly they say something fraudulent is with the sponsorship and they have to investigate about it. i didnt get a response since 2 weeks nice

[shell lantern]

im waiting

[trim musk]

Hi Eglorian.

I know this is your job so you're probably busy but if you could spare 5 minutes for a voice call that would be great, thank you.

[nimble birch]

Can anyone reset their session?
It absolutely does not work for me.

[errant folio]

Guys what happened to streamelemnts my overlays gone, chat commands i cant edit them

[valid siren]

Unfortunately I can't do that today, sorry 🙏

[valid siren]

Hey, head over to one of our Helpdesk Channels:

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[pastel elbow]

Hello fresh is an absolute nightmare to work with.

[magic viper]

can anyone help me?

[prime wharf]

are your subscriptions not updating on your dashboard too?

[coral shore]

@valid siren hello mate now pass the third days to waiting repsond for the sponsorship bug and i steel don't get any response any idea why??

[valid siren]

did you submit a ticket to our Support Team?

[coral shore]

Yes 3 times

[valid siren]

gotcha, could I get a number of one of them?

[coral shore]

That's the porblem I don't get any off them when i send the ticket I don't get anything back

[valid siren]

let me check, we did have an issue with that yesterday but its been fixed

[coral shore]

Okay thanks mate

[pseudo sparrow]

Hi all - what is the amount of time before a Hello Fresh purchase should register on average?

I had one register almost instantly, but two have not credited over the course of several days. Keep waiting on send ticket? Thoughts?

[torn sage]

hello, I would like some support from the staff for the sponsor

[past shell]

@torn sage ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[snow wolf]

[warm oriole]

hello how come the chat stats does not work it gives me error 404? @valid siren

[valid siren]

Please go to #support-ticket

and follow the instructions there 👍

[dim silo]

Why I cant enter to streamelement since I update my Facebook to fan page?

[glossy swan]

No, I can't!

I can't reset my session, my last session has been started a week ago.

Can anyone help out, it really messes with my daily goals!

[agile sigil]

Hi everyone, I just joined this discord, due to having some issues trying to login to streamelements, I see more people are having this issue.. anyone know of a solution for this?

[leaden iris]

It’s been 2 days

And hello fresh signups still not counting

This is ridiculous

Can it please get fix

[serene folio]

Ive been waiting for 7 weeks brother

[serene folio]

its been a total of 11 weeks since I finished my campaign with HelloFresh

most I was told was that it they are still looking into it and they dont have an estimate on when it will be done

[static moon]

can someone help me find out how to change my Hard Drive so i can stream?

[leaden iris]

No not that the signups are not counting it was working last week

[outer storm]

Hey @valid siren my guy I sent you a dm can you check please

[elfin shell]

Hey! I was wondering if there was a QR code maker that I could use to link my store to? Anyone have any ideas? I was goin to make stickers of the QR code to slap around

[frozen pasture]

Bit.ly should be able to do it

[elfin shell]

Thank you!

[velvet flame]

Hello, I submitted a ticket yesterday and received an email that the tracker should update within 48 hours, however it did not. I also responded to the follow up email and I am not sure what else I can do as I feel stuck in limbo. Any suggestions on how to ensure HF subs are being tracked?

[outer glen]

Why I haven't got paid and it's expected to arrive today?

Is this a thing with Hello Fresh??

[tawny wren]

I'm trying to set up multiple tip alerts in SE, but when I emulate an alert for a tip amount of say 50, it trips both alerts for that one and smaller amounts. How can I make just the one alert show for the larger amount?

[agile finch]

man wheres my sponsorships in sad

everyone seems to be getting them except me 😦

[flat marlin]

hey does anyone know how to work tts

[alpine sun]

Can anyone help me out through dms with a command not working as intended? Total novice here.

[frigid lily]

if I wanted to switch to streamelements but I'm an IRL streamer with a cell phone what app should I use?

that is stable and works well with all the widgets

[pseudo hull]

depends on android or iphone.

Android would be the SE app or Prism.
Iphone is only prism.

[flat marlin]

i need help with tts trough bluetooth speaker for obs

ive changed outputs but still hear it through my headphones

[nimble birch]

@compact tree when can you expect the problem to be fixed?

[fast otter]

The bot will probably never answer you, and please don't randomly @ people.

[nimble birch]

Tina was not random, she had confirmed earlier that she has the same problem. But streamelements does not respond.

[fast otter]

@compact tree is a bot, it's a random "person" you @'d

[nimble birch]

yes I had only seen after that is a bot

[candid prairie]

hey when are stream deck buttons getting fixed?

they're reversed

like pause alerts button resumes and the resume button pauses it and some other buttons dont work at all

[fast otter]

Soon ™️. The devs are aware

[candid prairie]

okay ty

soontm

[fiery spear]

[fast otter]

Amazon hasn't shipped my box yet, but they're telling me it will be here Sunday. Anyone want to place bets on if it actually gets here? xD

[fiery spear]

oof

[vivid ledge]

pls watch Walter White wicked edit :}}

on yt

[tight gale]

Are there no support channels in this server?

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ivory zenith]

Why is Discord no longer showing when I go live on Twitch

[leaden iris]

are the devs aware of the hello fresh counter not working and everyone upset ?

[vocal solstice]

Hey guys

I finished a 2h00 stream 3h ago and I didn't receive any mail. I havent streamed since 1 year. Any idea ?

[icy sphinx]

I don't know where to report a user here and sorry if this is the wrong place to ask.
so I like to ask how and where I do that here. a User here was harassing Me and I liked to report it

[fast otter]

I'll get someone

[icy sphinx]

Ty very much

[copper crypt]

Hey there! please feel free to DM with the information on this and I'll look into it for you.

[ivory zenith]

Hello, I'm hoping someone can help me with an issue I am having with the Chatbot in SE. Under "User management" I have 16 VIP names there, however, only nine of them have VIP (400) by their names and the remaining seven have Regular (300) next to their names. All 16 people re all listed in Twitch Creator Dashboard Roles Manager as having VIP status. I have tried to manually correct this by typing in the chat "!levels [name] 400" and their level did not change to VIP status. How can I fix this issue as SE is treating these 7 people like they are Regulars and not VIP. Thanks for your help.

[spare owl]

How do I disable that the bot gives a timeout to anyone who sends a link on Twitch?

[thorny coral]

Does the chat bot work for multiple platforms? Like fb gaming, twitch & YouTube all the chats are displayed in the same chat box

[tough citrus]

hi, how do I add chrome to my window capture? it doesnt show up

[median lotus]

Go to the Dashboard -> Chatbot -> Spam filters -> Link Protection

[median lotus]

SE roles are not Twitch roles! you have to add the VIP to SE too, afaik.

[winter void]

This sometimes happens, try reconnecting twitch to discord and see if that solved the problem.

[median lotus]

A nice weekend to everyone!

[ornate holly]

Morning all I finished my 4hr stream for my first sponsorship and it's not seemed to register any idea how long it's supposed to take ?

[ocean atlas]

Hey, so some user of my hello fresh sponsorship got deducted the price 2 times, what happened ???

[cold spoke]

You won’t get a reply unless you email

This whole thing has been a stressful process

[ocean atlas]

damn

i'll never accept hello fresh sponso anymore, full of issue

[lost robin]

In regards to Merch, I would love to be able to have water bottles.. is there a suggestion box?

[past shell]

@lost robin ⤵️

We really value your feedback and suggestions! Feel free to check out the SE.Merch section of our ideas board @ https://strms.net/semerch-ideas or submit this form and tell us more here: https://forms.gle/KpWxNN1mAT59RVw19

[lost robin]

[pallid lantern]

Hey, as Dhilzy said you gotta email the SE support team in regards to anything with your sponsorship theirs a whole guide on what you can do before opening a ticket here! #support-ticket

[paper agate]

same thing happen to me also

[empty mirage]

is audio for alerts channel gone on this server?

[ornate holly]

Good to know I'm not the only one then. But still not good to hear it's happening to other people. I'm 3 people away from the players needed but I have done the stream time and not showing lol

[ivory zenith]

hi all

[past shell]

@ivory zenith ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[ivory zenith]

When I got rid of Nightbot and switched to SE, SE imported my settings from Nightbot. All 16 of my VIPs were listed in Nightbot, but only 9 of them showed up in the User Management section of SE's Chatbot. I manually added the missing seven VIPs, but it would only add them as Regular (300). There was no way to add them as VIP (400). I've tried to change their statuses to VIP (400) in chat by using the !level option, but it would not work.

[median lotus]

i assume you tried to remove the "regular" role first and tried to give the "vip role" then?

[pseudo hull]

Are they twitch VIPs?

[ivory zenith]

They are all Twitch VIP's

[median lotus]

yes, Sudo

[pseudo hull]

Logout and back in to SE.

[ivory zenith]

I don't know how to remove the Regular role. How do I do that without deleting the person?

[ivory zenith]

I've already tried that several times.

How do I remove the Regular (300) role and assign the VIP (400) role?

[median lotus]

you see tge little trashbin or trashcan?

[ivory zenith]

Yes

[median lotus]

next to the people do it, delete them and abive it says add botuser do it type the name and choose vip role

[ivory zenith]

That's exactly where the problem is....when I added them that way "VIP (400)" is not listed as an option. I only have the option there of Regular (300), Moderator (500), and Super Moderator (1000). VIP is not on that list. When I imported my settings from Nightbot, only 9 of my 16 VIPs moved over to the list in SE, I had to manually add the seven people that did not import into the User Managment list. These are same people that do not have the VIP (400) status that they are supposed to have.

[median lotus]

Wait, it isnt showing on my end too.

Nancy, you mind go in #helpdesk-twitch and wuickly copy paste the last message or so maybe someone more knowledgeable can helpnot maybe its an error? thank you

[ivory zenith]

@median lotus @pseudo hull Thank you for trying to help, I appreciate it! I did go to #helpdesk-twitch and am waiting for a reply.

[leaden iris]

The reason I think everything is messing up with stream elements is because a lot of there staff at twitch con

So Monday

It should be 100% fix

[queen cliff]

hi. i cant loggin to SE with my facebook

[ivory zenith]

somebody from support there?

@compact tree

[glass violet]

I did my first stream today with streamelements alerts. And I have to say I am sad about Tipeeestream. When I used it, I wasn't able to skip alerts and the alerts where like many minutes on the screen without disappearing, awful. Thanks Streamelements for having not problems like that. It can be so easy.

[coral shore]

so my sponsor counter steel notworking i wait repond for 3 days

i just creat the new ticket

Thank you, we'll get back to you shortly

when fixing if this not i already losr 30 people how done it and steel not counted

[gleaming quartz]

hi can some one help me?

my chatbot is not workin

[simple mist]

@keen palm heyy its miley can you dm me back on discord I emailed you , something happened to me discord account.

[slim prism]

Don't see another place for this, but I am doing my first SE sponsorship program this week, and I have to say that the instructions were very confusing. Honestly still not sure I've done everything correctly, but the main thing is that I thought I had launched the sponsorship already since chatbot was displaying my link, but then I received an email today that I hadn't clicked "Launch." This instruction was not it the sponsorship deck. And that deck was VERY confusing regarding overlays, it made it sound like there was more than one I needed to install/it asked me to install the SE OBS plugin, but doesn't appear to actually use that? Hard to tell. I think I finally got everything in, but the deck also doesn't completely line up with how the SE web site interface works/is labeled.

But I guess I do have one question: if anyone subscribes to a sponsorship off of a custom link from the chatbot before I clicked that launch button, will I still get credit towards the potential new subscribers! And I guess a second question (for Factor), it says 12 new subscribers, does that mean I wouldn't get credit for the 13th subscriber if I should get there?

[fading plover]

What do I write in the survey where it says "WIP" ?

[past shell]

@pastel fiber ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[ancient mist]

any one know of a weather widget for OBS? i been looking every where and cant seem to find one.

[warm oriole]

hello how come the chat stats does not work it gives me error 404? @valid siren

[past shell]

@warm oriole ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

@warm oriole ⤵️

If you are receiving a 404 error on your chatstats page, please provide the following information:

1. Channel name (old and new if changed recently)
2. your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[warm oriole]

Channel name disaifon
ACCOUNT ID 6092769847445dffc115b93e

[ancient summit]

Should be fixed

[autumn kettle]

I'm hoping you get a useful reply, because I'm interested in one too

[true gull]

i need support right away they have broken my link

[autumn kettle]

Link to what? Don't forget there are support channels on the server

[fast otter]

Sponsorship?

[true gull]

Just my url for streamelements

[fast otter]

Did you change your name?

[true gull]

no

[fast otter]

What link?

[true gull]

the link to my streamelements tipping/page

[fast otter]

It works for me

[true gull]

Yeah. They messed up mine.

[past shell]

@true gull ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[true gull]

Account ID: 5e945a83cbb9f779e81def6b
the url

[ancient summit]

The URL is based on yout Twitch Page. Since your Twitch channel is Liee it will show it as that as well.

[true gull]

thats how my url was already and my community is familiar with it.

it only changed when i told them i had one small issue with a link on my page, everything was fine before that

[fast otter]

I noticed both links on your Twitch page link to StreamLabs tips. Do you have links elsewhere that are for StreamElements tips?

[true gull]

yes

twitter. and my socials page.

i wasnt able to change my twitch settings due to twitch having issues. but i was planning to today and get it working with my alerts. but now this url thing happened.

[trim musk]

@ancient summit any chance of an email back please?

[true gull]

the url is important as it helps through all revenue/se pay/sponsors and known by my community. please help get it back.

[hasty ingot]

Hello im in the middle of a HelloFresh sponsorship and it seems like some of the first time subscriptions arent being tracked. it shows 6 on SE but im pretty sure im at 9 or 10

is there anything i can do about that ? ive waited over 24 hrs for the tracker to update but it hasnt

[leaden iris]

every since like 4 days ago its been messed up @hasty ingot

we all waiting for the fix

[hasty ingot]

ohhh okay thank you

i appreciate it

have they given a like ETA on the fix?

[leaden iris]

im assuming since stream elements is at twitch con and it ends tommorow

maybe it will be fix monday

thats what im assuming

[fast otter]

The URL is tied to your Twitch name, in order to change it you need to change your Twitch name.

[leaden iris]

@hasty ingot

[past shell]

@hasty ingot ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[hasty ingot]

ohh ok

[true gull]

I would like to make a quick dm about everything. Dm me if you can. As everything is pretty much ruined by this. It should still be the same as it was, not-changed.

[ancient summit]

Everything Semi said is correct. You need to have the Twitch name "Lie" in order to use the URL. Is there a reason you can't claim the name on Twitch?

[true gull]

it was Lie. That's the thing that url was based off of my name being lie. Twitch needed 4 letters in a name from their new policy back in later years.
But everywhere else around social media I go by this. so which is why it is important.

I don't really feel comfortable about explaining all this here, but I just need it to be how it was as it causes a lot of issues for me. It's not right just to switch it like that.

[ancient summit]

Is it okay If i send you a dm?

[crude urchin]

Good day am havin hard time to Login onstreamelemnts intregrate on FB.... Here's my 4419439998082292

[fast otter]

#helpdesk-facebook Check the third pinned post, and maybe the first.

[ancient mist]

no reply yet. i looked all over youtube and no one seems to have a useful tutorial lol

[leaden iris]

every since Wednesday everything been messed up, i even got a sponsorship tab on my burner with 0 followers wow man

[near snow]

Hi i am wondering if there is a way for me to be able to see which of my tees or hoodies someone has purchased since i have more than one design ava

[sonic shell]

streamelements not pay on the weekend?

[fast otter]

Depends what days the bank(s?) they work with work on.

It's possible they don't.

[sonic shell]

it would be to paypal.

[glossy swan]

Hope it's fixed for you, it is resetting as intended again for me.

[past shell]

@nimble birch @glossy swan ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[glossy swan]

ok thanks bot :D

[past shell]

@sonic shell ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[fast otter]

If it stops resetting again, let us know and provide your account id. Someone will look in to it.

[glossy swan]

Thanks, I'll do that! Appreciate it.

[ivory zenith]

hihi

I changed my nick on twitch, and since then the bot has not accepted any commands, even though I log in and out of the site, can anyone help me?

[past shell]

@ivory zenith ⤵️

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

If your commands recently stopped working and you're using SE.Live and a custom bot name do the following:

1. In SE.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/re4theQ.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[ivory zenith]

OOOO

very thanks

[left fjord]

Does anyone know how to do a welcome message to new chatters only please?

[inner totem]

Yo i gotta question does streaming alot help get campaign invites??

[placid gate]

What’s up guys

I’m new

[ancient summit]

Please keep in mind that there is no guarantee that you will receive an invitation. There is no direct application for specific campaigns nor is there a formula to get an invitation. Simply using StreamElements and being an active member of your platform will help your chances of getting a sponsorship.

[ancient summit]

#dev-chat may be able to assist with that. You can also check #command-share

[frail silo]

Hi there, who can assist me with issues with OBS Live not capturing game

Any one???

@ancient summit ?

[past shell]

@frail silo ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

@frail silo ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[frail silo]

@past shell they told me to come here for assistance

[ancient summit]

#helpdesk-selive <- you can ask for support there

[glad finch]

Heya guys

[tacit drum]

How do I add alerts to stream elements?

[novel hornet]

i was wondering if anyone can help me i had obs on my laptop but i have just switched to pc and ive downloaded obs on the pc is there a way of getting everything back from my stuff from my laptop to my pc so i dont have to start again

[sonic shell]

none of my emails have been answered do yall have like a phone number since replying to an email seems to be impossible?

[torpid crystal]

Hey guys, so is anyone else receiving 'invalid authorisation token' when working with overlays? Or attempting to edit their overlays for alerts?

[trim musk]

In all seriousness is there any reason in having the HelloFresh subscriptions "automatically update" when frankly 90% of subscriptions don't register and we have to send off screen shots?

[devout forge]

I have a question

Been trying to figure something out with no luck on my own

[hexed agate]

Hi All, I want to use my logo as a still image instead of camara image, how would I do that?

[dry quiver]

Does anyone know if a sponsor that has its conditions met, when the time runs out does it auto complete?

[pseudo hull]

If all things are checked off as met then you can preemptively finish.

But otherwise you can wait it out.

[dry quiver]

yeah the thing is on the recent hello fresh campaign lots of friends and family have done it

and they all sent me confirmations

about 10 of them all together i think

but my SE account is only showing 6

so we are just waiting

and im worried if i wait too long it will just time out the campaign

[pseudo hull]

um bot?

FFS bot is dead again.

[dry quiver]

story of my life haa

[pseudo hull]

#support-ticket is where you'd want.

[dry quiver]

thank you, just read that and it says its could be 48 hours should i chase it or just wait?

still got 3d 19h on campaign and its the weekend

funny enough one of my friends did it about 12 mins ago and that also isnt showing up

so i guess its just a waiting game atm

[halcyon scroll]

any idea how to get the sub count to update on SE Currently shows 0 which is wrong

[ocean atlas]

Ask them the order receipt ID and send it through a ticket so they update it

That's what I did, I stil have like 4 5 order pending from my friends ..

[balmy umbra]

HI I have a question. I don't have "mediarequest" in my settings. Is this a bug or has this option been removed? My second question is what are the requirements to unlock SE.Pay?

[dry quiver]

@ocean atlas thanks il do that

[boreal rain]

How do i change my profile name so it's not SE-8225-whatever number?

[boreal rain]

spam

[astral rune]

we have a spammer in chat -_-

this spammer has no respect does he ..

[halcyon magnet]

so i see there is no moderation or what

[near bay]

With all these sponsor issues I'm surprised there isn't an SE announcement saying they're no longer going to do sponsors

[strange goblet]

i need help

this keeps spammig while im set to delfult

and on a vpn

[distant meadow]

Heyy, could someone help me creating a clip command, which clips automatically 🤗🙌

[uncut locust]

alguem do brasil

?

[ornate ivy]

Polaris

[acoustic kettle]

maybe its a connection problem?

[silver stirrup]

necesito ayuda para iniciar sesion

[distant meadow]

Pls help 🙂
Used this cmd and this is the reaction:
$(customapi.https://api.thefyrewire.com/twitch/clips/create/XXXXXXXXXX)

[past shell]

@tawny sluice ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[ancient summit]

#dev-chat <- they may be able to assist there

[warm oriole]

thank you my friend

[tawny sluice]

anyone else having an issue signing up for the newest HelloFresh campaign?

[fast otter]

If you're on a VPN this will happen. Nothing you can really do about it.

[strange goblet]

I have the settings binded to my Ethernet

This is all I get when I start streaming

[fast otter]

Twitch doesn't treat VPNs nicely

[strange goblet]

Ooo why

[fast otter]

Too much potential for abuse

[strange goblet]

Oh ok

I can stream off my vpn port

Then get spam messages saying welcome to chat

[sterile heart]

i have been waiting almost 4-5 days for mine to show up. Stuck on 7 when i should have 9.

[past shell]

@sterile heart ⤵️

Please go to https://support.streamelements.com/, click the big blue question mark on the bottom left and select SE.Sponsorships Form. Fill that form to submit a Sponsorship related ticket and wait for our Support Team to get back to you. Please do not fill the form multiple times, as that will not speed up the response time.

[granite flint]

https://cdn.discordapp.com/emojis/857318652243083274.gif?size=48

[unkempt jacinth]

Any delays with payments ?

Because of the weekend maybe ?

[fast otter]

There is a slight delay currently, but not related to the weekend.

[novel stone]

can someone help me with streamelements

i just want help with how to get my stream up

[fair swift]

How can I get hold of staff for private pms as support thru email getting no response

[fast otter]

What do you need help with?

[past shell]

@novel stone ⤵️

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[ancient summit]

Did you submit a ticket? If so, what is the ticket number?

[spare parrot]

Hey anyone able to help me? I accidentally linked my youtube and twitch to sepperate acxcounts, when I went to delete one I deleted my twitch one and I have sponsorship money coming in and im freaking out big time

[fast otter]

You will still get your money.

[spare parrot]

Oh my god thank you. I've been shaking so bad. Is there any way by contacting SE they could reinstate the account? Or am I just going to have to take an L there?

[fast otter]

What is your twitch name?

[ancient summit]

We can't reinstate the twitch account. Once it's wiped, it's wiped.

[spare parrot]

Not the account itslef but the SE account I had linked to it

It had all my revenue history

[spare parrot]

Chacidelic

[ancient summit]

Correct, we can't recover the data from a deleted StreamElements account. Apologies for the confusion