#🦗bug-hunt

1 messages · Page 12 of 1

oak edge
#

If you looked in the information bubble number 3 it says they reset each day

vestal ridge
#

It didn’t do that in the card duel game before. So I didn’t know. There is no way to recover the tries?

oak edge
vestal ridge
#

It’s just so many wasted diamonds 😔

daring walrus
red nest
#

It’s based on your avg heroes level

daring walrus
#

The other day, You said it was based on my reds. In the game it says

daring walrus
red nest
#

It’s set by the game, don’t ask me the math, some average that the game feels fair for your heroes 🤷‍♀️

gaunt shoal
#

And McCarthy is 333

red nest
#

Huh?

tardy temple
tall ginkgo
#

When I went to attack the destroyer I had forgotten to change out one of my hero’s and I recalled the troop right away and lost my last chance. But I had just done the same thing and that time i didn’t lose my chance why did I lose my chance this time?

viscid citrus
#

I got bumblebee frag today, but points was not counted in Ace Commander. AI customer service does not address my questions. How to write an email for real human to follow up? Thanks

gaunt shoal
#

But you can email them

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

marble zinc
#

Pns Chris

gaunt shoal
viscid citrus
#

@marble zinc @gaunt shoal thanks. I just checked again my accounts and AC increased from zero. So I think they fix the bug. Thanks again

gaunt shoal
#

Awesome!

coral wharf
#

one of our members is having a really weird issue, trying to immigrate.
All last week he was checking the countdown, it showed Sunday (yesterday) as the eligible moving day. Well he moved his farm yesterday morning and after he spent some resources prepping his main, it now shows he needs to wait 30 days again.
Another member created his account the same day and can still move now.

red nest
coral wharf
#

in a single day? he said he is 361 days old so I guess that could make sense 360 being the difference. That really stinks though

red nest
coral wharf
#

Thank you

daring walrus
# gaunt shoal And McCarthy is 333

Exactly: I sent the wrong screenshot. What I meant was- I don’t have a single hero at the exact level of 330. They are either higher or lower.

daring walrus
maiden kiln
#

The last line is, "or something", is what you are looking for. It matches the challenge level if they aren't high enough.

tardy temple
graceful kestrel
#

Again, this is the issue, I don't think it's a "bug" as much as bad wording in the explanation.

#

And lord knows there's plenty of that in this game 🙄

vast birch
#

Myself and a few others have been having what seems to be a random glitch in the arena. You're in the middle of a match and for no reason it suddenly gives you a message across the match screen saying 'This battle has ended', yet it's still recommending a next move, then after a few seconds it goes to the 'You Lost' screen.

This is happening when heroes are still at full or partial health. It's not every time, but I've had this at least 4 times since main reset.

vast birch
#

Have also just had 2 matches abruptly end when all of my heroes were at full health and the last 2 of my opponents were almost dead. Edit And my entire lineup at full health getting wiped out all at once by heroes that should barely be doing any damage to mine.

ocean lantern
#

In the Match-3 League, Group stage, it seems to be ranking on wins then number of rounds taken to win - but it is ordering the latter based on highest to lowest, instead of the other way round.

flint sleet
#

Can you make the screen stay on alliance chat instead of state chat when you log on. It has been doing this for the past couple of weeks

noble veldt
#

This isn't really a bug and may even be intentional, but when you're using speedups, normally the higher ones disappear as your time goes down. Well, one that didn't or doesn't is the 7-day build speedup at least and so I accidentally clicked that instead of a 30 MINUTE speedup. Can this be fixed to hide the larger speedups because that 7 day one was so valuable and now I lost it over a misclick. I am sad and furious at the same time because the other speedups disappear.

gilded zinc
noble veldt
candid widget
#

は〜い!
皆さん、おはようございます✨
🤗🥰💖🌹🍀✨🙌✨🙌✨

round atlas
#

Is prison trial broken. Damn near invincible on level 7 and it's been a cake walk for me for some time now. I thought I clicked level 8 by mistake but final round on both floors have been absolutely brutal. Only some very lucky rng got me through.

tall ginkgo
#

The nuns ore boxes aren’t showing

signal sedge
#

Character change over don't work

tall ginkgo
#

Tell me how this makes sense that is a comparison between хеншка аnd i

quick ruin
#

This question seems to reward the wrong answer and punish the correct one.

storm void
#

The loot tables for zombie lair chests and zombies are wrong, in the description they claim to drop Requiem frags but instead drop only useless Otto (thought it was Flint as they look alike but just as useless) frags (except for first zombie kill guaranteed drop which actually is a Requiem). This is in the high 20s, mid 30s range, it may actually be right in other ranges but this looks like a typical copy&paste accident.

nimble vale
#

What's the drop percentage for Req frags from the lair boxes if you tap the View Detailed Reward Probability link? (None of my boxes have hero frags, or I'd check myself).

shadow atlas
#

Applied filter on hero gallery. Didn’t work when using the arrows to navigate to the next or pass hero. Arrows ignore the selected filter…

graceful kestrel
tall ginkgo
graceful kestrel
#

With those march sizes and stats, I'm extremely skeptical you sent heroes with that march, but afaik there's no way to confirm from Sonic logs.

polar terrace
#

Same tier units? The tier determines damage more than boosts.

tall ginkgo
#

My tier is t9 hers is t8

graceful kestrel
#

Were all of your Sonic reports like this? Or just this one particular one with low damage?

devout hemlock
#

There doesn't seem to be an option to collect daily quest completions or boxes individually rather than all at once. Due to the stamina & AP gain in the 1st three boxes one or other of these needs to be available so we can only collect one or two of these depending on our needs.

gaunt shoal
#

I will forward it

polar terrace
#

Yeah, we need the ability to disable the collection all feature for quest boxes. I try to leave the game with as little stamina as possible so if I'm close, I will use a quest box to top off for a lair. Of course, they could always just raise the stamina limit so we don't have to worry about it. 😄

fallow cobalt
#

This has been added to the discussion and we passed it on to the staff. Thanks for your feedback.

sage nymph
pallid river
#

Forgive me if this has been asked before, but has anyone else experienced any issues with HQ attacks that were not initiated by the attacker?

To explain, we have had multiple instances where a player (all different players) has set a rally to a lair and it somehow ends up as a solo attack on an HQ in a completely different location.

oak edge
pallid river
# oak edge Yes I've seen this happen accidentally a few times 😂 almost always during event...

We’ve had it happen several times in the last few weeks and players are adamant that they didn’t set any attacks. Some of the players I’ve known for years that have never attacked anyone outside of VC or water wars. I’m thinking something in the second to last update might’ve made things a bit screwy

Just an update, I just heard from a few friends in other states. It has also happened to them, but while they tried to submit reports to CS, it wouldn’t allow them to attach images. In some cases it wouldn’t allow them to report at all

dry wedge
#

It happened to me when I was sending to a death tile for wlk - I watched the march head off to the death tile, but the attack itself was on a player’s base.

And when I tried to submit a report it crashed every time I tried to add screenshots.

gilded zinc
#

For bug reporting, AVOID in game CS! Use the email option instead. It's in the first pin.

oak edge
raven birch
#

Can't open adv. Safe resource boxes.

red nest
thin brook
oak edge
slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

red nest
#

Best option is to email CS imo

#

Often gets faster response

dire egret
fallow cobalt
# dire egret

One of the mods submitted this to the bug tracker. We will wait for a response from dev team.

storm void
latent robin
#

600 shovels to get the grand prize in ruins challenge is impossible without spending hundreds of dollars. Even 300 shovels to unlock the top tier is impossible without spending money. Make these prizes more accessible to everyone. The way they are now is outrageous.

I’m kinda mad I completed every single task to get shovels AND spent a bunch of money to reach the 4th tier only to find out I’d have to shell out ALOT more (300 more shovels) for the ambience.

nimble vale
red nest
#

Start saving up diamonds and AP

nimble vale
oak edge
daring walrus
#

These boxes are either not opening or not in the bag.

polar terrace
#

Maybe this is actually a suggestion but I think of it as more of a bug. If I have 12 seconds left of training, don't allow me to use a 15 hour speedup! Make the threshold much smaller, like within 15 or 30 mins. I've accidentally tapped on a 15 or 24 hour speedup before when I had only minutes left on the timer.

tall ginkgo
tall ginkgo
graceful kestrel
tall ginkgo
#

lol sorry you are right. My bad.

gaunt shoal
#

I’m removing this. But send @crude yoke a personal message. Don’t expose your ID on here. Jus to him in private

sacred relic
#

@crude yoke

gaunt shoal
gilded zinc
cedar dagger
#

This is what I meant earlier. My suggestion going through, but things bugging out.

red nest
#

Have you tried the Fix it button?

tepid aspen
snow oasis
#

Had this for a while, update yesterday fixed it and now it's happened again already...

gaunt shoal
lucid socket
#

A player in my alliance hasn't been able to log in since the update. He's tried rebooting the phone and the game. I tried to open a ticket for him in game, but the add pics feature isn't working so I can send ss. Is there some way cs can help him even though he can't get in the game to contact them? Thanks

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

lucid socket
#

Thank you! I could not find the email for him. I really appreciate it!

snow oasis
red nest
#

I just go in & out of the game

graceful kestrel
#

Lucky Egg wish reward announcements are being sent to all alliance chats in addition to state chat (as if they weren't spammy enough in state chat sirewiHmmm )

drifting jacinth
#

The trials of survival has not worked on 902 since upgrade

tardy temple
wide orchid
#

i didnt get my reward for either the chip mod or nova/module event

#

i placed top 30% for both events and only got 6 ace hero iii frags

slate flume
#

Double "State Infirmary" in Res War.
...and the WC infirmary version is random.

clever ferry
#

whyyy??????? same here i don't received my rewards for both of events chips and module. i no received my rewards for both of thiss why?

oak edge
clever ferry
clever ferry
#

just now i use. that 4 but and i see the messaged again i saw its supposed to be 12. weird. why they giving me only 4. not 12.

oak edge
clever ferry
#

ok i try first fix

oak edge
clever ferry
#

i just fix nothing in my bag the frags 😭😭😭. i use to get a ranked to get that frags 😭😭

clever ferry
#

oh miss calculate thank you counted for me

#

i email them no reply 😭

red nest
wide orchid
#

u have to email or will they see my issue i reported to the customer service bot?

#

i tried fixing game and still didnt get my frags

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

wide orchid
#

only thing im able to do is report problem in the customer service beta

#

clicking my ticket doesnt let me create a ticket

gaunt shoal
#

Email them

hazy narwhal
#

Those two looks so wroooong

grizzled mauve
#

Anyone having issues with notifications? Apple user

#

I’ve tried absolutely everything to get notifications working. They’re so intermittent.

oak edge
surreal tide
#

I’ve had to deploy my march multiple times in CTF before it registered on two separate accounts

vast birch
#

Apologies if this is a feature and not a bug, but I'm only just now noticing...For those of us w/more than one acct, have we always been unable to train a different amount of troops on each? I usually train the same amount on both accts, but recently wanted to decrease the number of one of them (need the extra rss). However when I changed the amount on one, it changed it for both. Is this a bug or can't we have different training amounts on 2 accts?

wide orchid
#

if its a global issue will pns at least post some where to let people know?

wide orchid
#

not getting rewards from events

red nest
red nest
wide orchid
#

i placed top 30% in chip mod and nova/module events and only got 6 of the 12 ace hero iii frags

red nest
#

Did you email them like a mod suggested?

wide orchid
#

and yes i did the in game cs and email outside

red nest
#

Need to be a bit patient to receive an answer

#

CS is not online 24/7

#

24-48 hours at least

vast birch
# red nest Check if this is locked

Was locked at the max on both, but I unlocked it to change the number on the one acct and then locked it again. When I switched to the acct that should've still been locked at the max, it was locked at the lower number.

red nest
#

I’ll forward it

gaunt shoal
#

It’s always been like that

red nest
gaunt shoal
#

I just learn to leave it on my mini

vast birch
gaunt shoal
#

It won’t hurt

jagged crow
jagged crow
# red nest It has already been answered

Checking the lock is of no use. You change the amount of any account and it will change to the same amount on all accounts. I stopped trying to get any help last year after I first noticed it. I got tired of same answer or no answer. I haven't even tried about another annoying bug. I expect it and then correct what I need to.

gaunt shoal
#

Yes. It was answered like that

tardy temple
haughty pagoda
#

I’m not sure if this is a bug, but recently while checking my heroes' stats, I noticed something strange with Eve. At +6, she gives a 32K troop boost, but at +7, it only increases to 33K. After putting in so much effort to clear the ruins level, the reward feels really underwhelming. It’s disappointing to work so hard for such a minimal improvement.

oak edge
haughty pagoda
oak edge
tardy temple
nimble vale
#

Beep Boop is only 30k boost at +8

graceful kestrel
#

He and Scarlett are the same, 4k from +6 to +7, but 10k from +7 to +8

haughty pagoda
#

Developers should really do something about it.

gaunt shoal
#

It’s intentional eve +7

tardy temple
proud relic
red nest
gaunt shoal
#

No resources

red nest
#

Still see nothing wrong

#

Maybe need more coffee 😂

proud relic
#

At the top it shows that I do have resources. 1.38M steel and 288K gas

gaunt shoal
#

Probably safe resources

nimble vale
red nest
#

Steel 1.03m regular steel and .35m is safe steel

hollow abyss
#

I like how I bought the diamond pack reached hq28 didn’t get diamonds and also purchased second build que and now it’s gone after a month of being absent I bought build que from store not using 2 day hammer crap game is wack

gaunt shoal
hollow abyss
#

All I got was a bot

gaunt shoal
#

🥴

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

gaunt shoal
#

Email them

twin crow
#

Has anyone noticed a bug on nano weapons not being applied?

#

i have an epic power fist ,equipped in obsidian +2 and i should have +200 hp & def on riders. And i don't. And got the same on more heroes

gaunt shoal
twin crow
#

On your pm

gaunt shoal
#

Fixed

lusty crane
#

Hello, puzzles and survival should give a 2% boost to a 3% boost to all resource nods that are completed, this will help witg finishing the resource.. just like the 20% in nuke land for finishing the ore mine..

Think this will really improve game play for those who gather

lusty crane
#

I tried not sure if it posted

red nest
#

You have to use the correct prompt

#

Read the instructions

brazen viper
#

Is there a bug going on with Apex? Why am I getting matched up with the same opponent twice and last apex another player got matched with the same opponent 4 times.

vast birch
brazen viper
tardy temple
#

can and does happen, its a random RNG draw. I've faced same people 3 -4 times too, sometimes in my favor sometimes not

worldly niche
#

Is anyone having trouble claiming doomfest coins. It says cannot claim repeatedly but I don’t have the coins

thin crane
#

Hallo, gibt es aktuell ein Fehler beim „schnellen Comeback“? Die Trainingsobergrenze war innerhalb kürzester Zeit erreicht, obwohl ich wenn es hoch kommt gerade einmal 100.000 Truppen trainiert habe.

red nest
#

Fcb is for troop might not troop numbers

raven plover
#

Troops healed in the hospital disappear. Troops and power are "gone." Does anyone know this?

jolly ermine
#

Pretty sure one of the rewards from the daily quests isnt distributed

#

This one

oak edge
gaunt shoal
#

Not go into bag

#

What blue said

jolly ermine
#

Oh thank you

mystic forge
#

Having trouble logging into my other account…. Both are synced to different Facebook accounts so when I log out of one Facebook into the other, it doesn’t switch over to my main

slow rapidsBOT
#
Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

  1. **Tap “Fix Game”**in the top right corner of the loading screen

  2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

  3. Turn on Airplane Mode for 10-30 seconds, then turn it off

  4. Restart your device

  5. Clear your device cache through your device settings

  6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

  7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: global.support@37games.com

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

valid grail
gilded zinc
red nest
tardy temple
#

twitter works fine as long as you don't log out/log back in

#

its the API that is the problem and is touch and go if you need to verify log in credentials. don't log out and the issue is mute and void

oak edge
#

But definitely if you are a multiple account haver that's gonna be switching get off Twitter binds😂 Google is 1 of my favorite rarely goes down🤣 I have google/Facebook

silver condor
#

Is it intentional that the daily quest points that you made before the update are not available in the newly added mecha part event after the update?

gaunt shoal
#

Noted

gaunt shoal
#

Email them

#

I’m deleting your pictures since they contain your account number

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

grizzled mauve
edgy musk
#

The usage of curio boxes which gained from mecha event is not considering for Core and Curio event points.

scarlet bear
#

Daily Quest points attained before the update are not considered for the mecha event. Can we expect any fix for this soon?

final whale
graceful marten
#

With this new feature I can’t see the amount of rage left for the right hero at the opponent lineup 🙈

slate prism
#

Next time do the updates on time so events work properly… Because I had already worked on my daily quests and you launched the event LATE, I don’t get to claim rewards

gaunt shoal
#

The quests not giving points for the drills has been forwarded.

Thank you

muted garnet
#

Every time there's an update, this same issue occurs 😂 Thanks for forwarding it, Kazumi. I can't even upload photos when I try to contact CS so I can't submit tickets.

muted garnet
slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

slate prism
#

This is also affected

gaunt shoal
vagrant blaze
#

Hey. I don‘t know if it‘s correct to post here but I hope to get some help…

I updated the game and noticed that I lost an insane amount of diamonds! Is there a chance to get help? Thanks in advance!

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

onyx horizon
#

I can’t run rallies with the new update. I got a iPad

gaunt shoal
flat remnant
merry dune
#

Known issue that your activity points does not count?

gaunt shoal
golden monolith
#

Yes the bug isn't fixed and the CS bug report isn't allowing screenshot uploads. (Not me helping friend report)

gaunt shoal
#

Can email them

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

quick ruin
#

Not sure that level 2-13 of the barrel mini game is beatable.

unborn glade
#

Не приходят очки , вообще не в какую, кучу раз перезапустил игру, а этому событию все равно.
Аккаунт : 1194830495

unborn glade
#

The in-game support says that the problem has been solved and restart the game, but in the end everything is unsuccessful and nothing changes.

red nest
#

Mods are just players

red nest
unborn glade
#

Personally, I bought a combat pass and I'm wondering when my points will arrive, because it's somehow unfair, not only are purchases in the game from Russia more expensive than in Japan or Korea, but also such problems with the game, I want to know when this problem will be fixed.

unborn glade
red nest
drifting cedar
#

I think the new mini barrel 2-13 game is not beatable

tardy temple
#

2-3 and 2-7 are pretty difficult too

waxen bramble
#

anyone beat 2-13?

crisp lion
#

Mecha Part is not accepting daily activities that where completed before downtime so missing opportunity of all those tasks.. can someone look into this?

daring walrus
#

Bug Report: Mecha Part Not Registering Daily Activities Completed Before Downtime

Description of the Issue:
The Mecha Part feature is not recognizing daily activities that were completed prior to the recent server downtime. As a result, players are missing out on credit for those tasks and the associated rewards.

Steps to Reproduce:
1. Complete daily activities before the downtime.
2. After the server is back online, shut down and restart the game as instructed in the status update.
3. Check Mecha Part progress and note that completed tasks are still not being counted.

Developer Update:
A status update from the developers advised players to shut down and restart the game to resolve the issue. However, this solution has not worked, and the problem persists.

Impact:
Players are losing progress and rewards tied to Mecha Part tasks, which negatively affects event participation and overall progression.

Request:
Please investigate this issue further and advise whether missed task credit will be restored or if a fix is currently in progress.

quick ruin
analog turret
#

It stole my frags yesterday I put out 9 it only registered 7 it didn't enhance Angelo I can't get the points for Mecca I'm not allowed the weekly gift receipt omg it's been hell and I can't get customer service to return an email to me can somebody help please

#

So I I've asked for a refund of my 19.99 I bought the special I spent a lot more than that I just want the 19.99 back Angelo enhanced my diamonds back and then I'll be okay

#

An the game fixed please

#

Hello

#

@discord moderator

#

@PNS moderator

red nest
hexed rover
#

Mecha button is in the way of seeing the rage fill bar. Can’t tell when it’s full.

red nest
#

Only CS can help you
We just monitor the server here

analog turret
#

What SS

red nest
analog turret
#

I did all my activities yesterday we were supposed to be able to pick up the points today I haven't got them I'm not allowed to get them I'm not allowed that weekly gift what SS are you talking about hun and thank you for your help I appreciate it

hexed rover
#

@red nest thank you!

analog turret
#

Why is is that a good thing I'm lost I don't see an SS anywhere

analog turret
#

Oh ok thank you but what about the missing parm eater and the weekly gift that's the name of my alliance before me

analog turret
#

So you removed the name of the alliance that I'm in isn't that how it's supposed to be I don't know and that's how it was

analog turret
#

Oh okay I thought you had reported it and removed it for me I don't know the thought that would fix it I'm sorry I misunderstood I'm just a little lost right now because I wrote to customer service multiple times and no reply

red nest
analog turret
#

Well that holiday didn't know it was a holiday I'm sorry

#

@red nest Thank you so much for your help I truly appreciate you monitors your great help you're wonderful thank you

crisp lion
red nest
crisp lion
#

Thank you

crisp lion
#

Another problem.... I done joy event and picked 5* hero perfect frag as the reward but nothing shows in bag to pick the right hero.. any ideas?

gaunt shoal
crisp lion
#

I had some already as I was updating some heros but it looks like nothing was added to total

gaunt shoal
#

You can contact CS

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

slate prism
#

So no fix for the daily quests points on Mecha event? What a joke of event…

gaunt shoal
verbal swift
#

The bug on daily quest for mecha pass has been fixed but not for the drill event, number of quests done doesn’t match the real one

verbal swift
#

Doesn’t change the max amount cannot be reached if we are already 100 points late, the bug has to be fixed and drills compensated or we will not have them, cumulative or not

gaunt shoal
#

You will still be able to reach the max

verbal swift
#

Okay, I don’t see how but we’ll see

gaunt shoal
slate prism
red nest
#

Bugs, glitches, complaints have been reported

analog turret
#

Don't they text this stuff beforehand I mean this has been way too many bugs glitches and complaints you think they'd be tested prior to release

gaunt shoal
#

Currently this is not going to get changed. It’s a normal setting.

#

You will still be able to earn sufficient quest points for the drills.

#

The devs have reduced the cumulative dailies requirement

slate prism
#

This is not for the drill its for pass which is a daily thing

gaunt shoal
#

The pass has been fixed

analog turret
#

Are you speaking to me I'm sorry undertaker I don't know what the pass is

slate prism
#

How is this fixed????

gaunt shoal
#

Your showing two different things that have nothing in common

slate prism
#

They do. Second screenshot shows I made a purchase

gaunt shoal
#

Oh I see lol

#

My bad

#

When did you buy this box

#

Before the update

red nest
gaunt shoal
#

@slate prism you can contact Cs on this. But with 3.5 hours left. Your probably not going to get a resolution for today’s points

slate prism
#

I don’t mind making more purchases, but the fact that there are still bugs and I’m not being able to get all possible rewards, doesn’t make me feel like spending on the event at all.

gaunt shoal
#

I bought a 99 c box after the event and it gave me the points

analog turret
#

@red nest I know hun I wasn't talking about you I was talking about the developers

gaunt shoal
analog turret
#

I appreciate what you guys do

storm jasper
#

Last time something like this happened we got a make up gift tho so guessing that will happen again?

gaunt shoal
flat remnant
storm jasper
#

Not if you claimed them before the update you won't be able to 😅

gaunt shoal
analog turret
#

Yeah I know sad huh we all are sol

gaunt shoal
#

Dailies in the event roll over. Eventually. There will be an end point. Maybe 300 dialog points or 500. I don’t know the exact amount.

#

At reset. You will still be at 15/20. It doesn’t go back down to zero

gaunt shoal
analog turret
#

There's no new status update even though your insurance status update explain

gaunt shoal
#

Huh

analog turret
#

@red nest looked and it was blank on my side

red nest
analog turret
#

That's fine I could care less I just won't even play the event it's not that important but thank you

analog turret
#

I didn't say you were I was just making a statement

red nest
#

Well back to Bug Hunt 😂

analog turret
#

My game still has bugs so I'm here looking to see if they're ever going to fix it thank you

red nest
gaunt shoal
#

What exactly are the bugs your experiencing

gaunt shoal
#

Oh wow lol

#

CS it is

oak edge
red nest
gaunt shoal
drifting carbon
#

Hello,

I don't know if this is the right place, but this is my lv5 on Sorting reagent mini-game. I've been stuck on it for a long time and I'm sure there's no solution. CS told me to write here for help, but I really think it's a bug.

slate prism
slate prism
drifting carbon
red nest
drifting carbon
slate prism
red nest
#

Mhhh we are blue this week
I have the mecha button

gaunt shoal
#

Did you do anything with the skills? Like upgrade them

craggy pond
eternal maple
#

New update on iPad. Rally Attack page is lowered starts half way down page. Cannot access number of units allowed and start rally button

eternal maple
#

Thanks I’ll try

#

Awesome! Fixed. Thank you

red nest
craggy pond
slate prism
#

@craggy pond I replied to the screenshot on DM, as it wasn’t a bug (more of a game related question), I didn’t want to continue with it here

pure shuttle
#

UA PLIZ

#

The Ukrainian community asks to add the ability to choose the Ukrainian language, thank you for your attention and we hope for a positive response

pure shuttle
gaunt shoal
urban fiber
#

Even though I finished all daily quest activities 30 mins after reset, i am not getting any daily quest activity points for the Mecha event.

clear night
#

Anyone having issues with the Pit? It’s not letting myself or other alliance members in when I tap “Enter Field” for my field. My other alliance member is getting a Network Error message.

limber marlin
#

Yes.

next yacht
#

Same here. Also has anyone else noticed that no matter what level pit you are in your stuff is stolen in like 30 mins. Is the game giving less pages of pits so there is more competition now?

gaunt shoal
#

I’m forwarding this.

#

Patience

midnight heron
#

Is it a bug where you dont get points in cuiro event after acquiring mecha curios?

gaunt shoal
#

Upper management isn’t here right now

#

It’s been noted. Thank you

turbid trail
#

The game freezes, gives a network error

#

Japanese and Turkish players are the same

gaunt shoal
#

Will forward it

turbid trail
#

If it happens during the event, ask

red nest
#

It’s been reported

magic fog
#

English players having issue with pit as well, getting network error

gaunt shoal
turbid trail
#

We can enter, japan and turkey

heavy pond
#

Since update I am not able to deploy a rally on my iPad Pro. It will not scroll up it is stuck.

simple berry
heavy pond
#

Thank you very much, that worked!

urban fiber
gaunt shoal
#

Mine keeps going.

#

Yesterdays + today = 165/180

dim urchin
urban fiber
# red nest Got a screenshot?

No. At first I was just frustrated and said "screw it and was'nt gonna report it again." Then my teammates convinced me. Apoligies.

urban fiber
red nest
urban fiber
red nest
#

Lemme look at mine

#

You have 3 days total to reach the max points, even you missed day 1 you can get max drills with the time left doing dailies

tardy temple
#

Deleting your post. It shows your account number. Do not share that with anyone.

analog turret
#

Okay I'm sorry I didn't know thank you very much

tepid aspen
#

My points from yesterday still aren’t showing up. I had 160 points total yesterday

gaunt shoal
tepid aspen
#

Thanks, but based on that picture I clearly didn’t start at 30/50, unless I was misinterpreting that last update

red nest
#

Activity points will keep accumulating
The picture was just an example

frail laurel
#

maybe it me but having hard time beating survail master game on second time around that they added this patch tried differnt ones can beat them not sure if i am lagging tried to go computer see if that fixed the lag on it but not show them when i put my acount on computer there

pulsar ruin
#

Since the latest update nothing is loading properly

slate prism
#

Releasing a patch/event late.
With a lot of bugs/glitches. Not fixing them.
Claiming the Pass was “fixed”. Over 24 hours later, still not fixed and it cannot be, as the claiming time already resetted.
Instead of fixing the drill, we have to work harder to claim all the rewards - which can be done either way, but still. It wasn’t fixed.

Way to go PNS

drifting cedar
#

I do not get why PNS cannot just send everyone the drills that were lost with their poorly executed and bug laden update. I know they have done this type of remediation in the past. SMH

red nest
red nest
tight nexus
#

Don’t want to complain too much but I thought we were supposed to get some bonus daily points for the mecha part drills?

fervent kettle
#

I had an unsolvable puzzle during Eve event I even bought the ticket to unlock the ? At the bottom and it was unsolvable

red nest
#

You will receive the same amount of drills even missing day 1

#

Just a bit later then those that completed dailies after the update

cyan salmon
#

My treasure map is done but cannot treasure hunt.
Seems to be a glitch in screen setup.
I have a Samsung fold and the last few updates have messed with the alignments of some screens in game.

#

See attached

maiden kiln
#

Something that changed in the update requires certain devices to enable tablet mode now. First I've heard for a fold but it might help

cyan salmon
cyan salmon
maiden kiln
#

Should be the very bottom option in settings, under Personal Language

gaunt shoal
cyan salmon
#

@gaunt shoal thanks @maiden kiln

prime ridge
#

Hi, i think Prison Trial is supposed to reset at reset but I see it resets in 2 days 2 hours

#

I could be wrong about reset time, but isn't Prison Trial only a 2 day duration?

prime ridge
naive canyon
#

Also noticed since this update hr long rallies are only like 55 mins now instead of a full hr

gaunt shoal
#

It’s a new thing since update

jagged aurora
#

Having an issue with hero’s having full lives and one hit even from an opponents hero with less stats/power killing them all in one hit. Its causing people to lose unjustly in events and it’s not cool. Happening in alliance conquest, prison and arena so far, various players have this issue.

naive canyon
topaz abyss
#

Estou tendo problemas para trocar de cota, não consigo ir da minha conta principal para os minis

#

Trava aqui

gaunt shoal
slow rapidsBOT
#
Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

  1. **Tap “Fix Game”**in the top right corner of the loading screen

  2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

  3. Turn on Airplane Mode for 10-30 seconds, then turn it off

  4. Restart your device

  5. Clear your device cache through your device settings

  6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

  7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: global.support@37games.com

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

gaunt shoal
#

Try these steps as well

topaz abyss
#

Vou fazer, obrigado

full cosmos
#

It capped my common bio shards at strangely different but even amounts. What’s going on?

red nest
#

Not a cap

rugged kernel
vast birch
iron jewel
#

In alliance conquest the mecha button is under the restart match button and is thus unusable.

peak vortex
#

Bug hunt found you Chino

gaunt shoal
clear night
#

No quests today for mecha?

unkempt wren
#

Mecha crimson arbiter event tasks not updating when complete

gaunt shoal
#

The question for both mecha quests and about the arbiter have been forwarded

red nest
clear night
# red nest Event ended at reset

The event did yeah, but the quests aren’t tied to the event I don’t think. The instructions say it resets daily at 00:00, and the special quest resets every 7 days.

red nest
#

I have a feeling the quests will run in 3 day increments, hopefully on a regular schedule

austere cipher
#

Do we know what the 'time left until payout' means?

red nest
#

How much time you have left to claim any rewards you may have not claimed yet

austere cipher
#

Ok, thanks

#

Just noticed number 7 kind of answers the question but confused me when it says we can plunder but there are no quests to plunder today

red nest
clear night
#

Ty for looking into it!

red nest
quiet void
austere cipher
red nest
oak edge
#

Rules and descriptions are not their specialtyfrogcoffee

gusty tusk
#

I got no quests and nothing to plunder today from AI Hub. Bug?

gusty tusk
#

It's similar to doing prison levels to get Bioenhancers once every 3 days.

gaunt shoal
#

Kind of what it looks like

#

We will find out in time

icy oak
jagged aurora
full cosmos
#

No… I have all kinds of wacky numbers on my farm, which I do remember having on my main, too.

cinder pelican
#

Why is there no mech Quest when I paid for privilege?

red nest
rancid fractal
chrome heath
#

Mecha Crimson Arbiter Holiday Event
This page is not updating when quests complete

chrome heath
quaint totem
#

No Deploy quests in Mecha today?

gaunt shoal
quaint totem
#

Thx

old bluff
#

Maybe a stupid question, but what is being settled?

#

The quests are done and rewarded for once completed, so is the robbing and helps

grand tusk
#

The other question is you let us buy a package that gives an additional quest a day but today there are no quest?

thorny crow
#

Bad translation in game for the first strike ! can you replace "victoire" by "defeat", because even if i tried it, we dont win points by defeat, for lvl 1 to 14

gaunt shoal
thorny crow
#

no i just test it, id dint get points

gaunt shoal
#

So if you beat a lair 1-14 your not getting points

thorny crow
#

so can you change the translation please ?

gaunt shoal
#

It can be recommended

thorny crow
#

english have only one word, and french version have 3, confusing 😅

gaunt shoal
tight nexus
#

Anything about this yet?

tired delta
gaunt shoal
cerulean plinth
#

Solo fireflies counted against my remaining Lairs during HM. Please change so lair attempts are not used if you also attack fireflies during HM.

gaunt shoal
sudden onyx
#

Can't open the game since this morning .

gaunt shoal
sudden onyx
#

No , it stopps when i try to open the App . No Loading Screen appear

gaunt shoal
#

Try clearing the cache on your phone

slow rapidsBOT
#
Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

  1. **Tap “Fix Game”**in the top right corner of the loading screen

  2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

  3. Turn on Airplane Mode for 10-30 seconds, then turn it off

  4. Restart your device

  5. Clear your device cache through your device settings

  6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

  7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: global.support@37games.com

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

split jasper
# slow rapids

Getting this one high frequently since the last update.
Also did you know that the internal Facebook link is broken? Since like forever? That one leading to "following the page"
Linking my acc to Facebook also doesnt work xD

split jasper
#

For me this issue always appears when theres an update to load and im using mobile wifi.
Once im home using my home wifi it works fine, does the update and after that i can switch to mobile traffic again

vast birch
#

Rss tiles just refreshed in 789 and no level 7 food ones came up.

red nest
#

It happens, but you got a bunch of juicy level 7 steel

vast birch
red nest
cinder pelican
#

Anyone else getting insufficient March units for terminal?

meager harbor
#

Let R5s and officers see who has started what level for firefly under alliance activity.

tight nexus
#

Mark of glory isn’t available in the dark tide shop?

gaunt shoal
tight nexus
gaunt shoal
clever nova
cobalt topaz
#

What is wrong with the nanaweapon crafting?

THREE DAYS IN A ROW
BACK TO YOU BACK FOUR TIMES

DID THE WEAPON I WANTED TO CRAFT CHANGE TO SOMETHING ELSE AFTER I ALREADY HIT THE BUTTON FOR CRAFTING FOUR TIMES IN A ROW
3 DAYS IN A ROW

WTF

red nest
#

It’s a random scroll of weapons before you hit the button

brisk grove
#

You can find it digging into descriptions of nanoweapons area but almost everything summoned is % based

gilded zinc
# cobalt topaz What is wrong with the nanaweapon crafting? THREE DAYS IN A ROW BACK TO YOU B...

Unfortunately, the pictures on the weapon craft screen when you press craft is, 99% of the time, not what you'll craft.
If you want to craft what you see you need blueprints from events, auction house, buying with real money, 50 craft prints, the magnum from the chests you get in alliance trials, the chests you get in 777 and anywhere else you get nanoweapon blueprints. Other than that you are SOL except the click and pray.
I do NOT recommend buying the Ironclaw weapon blueprint from the mall since it is not a guaranteed rarity, so anything less than epic will more than likely be crafted.

lapis turret
#

im not getting any credit for showdown quest

red nest
lapis turret
#

@red nest I cant tell I ll keep eye on ot as gets closer to end

dim urchin
#

Which quest is it? Sometimes the quest isn't clear and you may be doing something that doesn't count as credit.

gilded zinc
analog stone
#

Its ok, 1k?

gaunt shoal
jovial river
#

Is there an issue with the Mecha chips dropping on the newly spawned Dark Tide Mecha monsters? On the first night I got 19 mecha chips on 640 Dark Tide Insignias (64 rallies). They stopped dropping entirely for over 30 mechas. Same thing happened tonight but sooner. These were all lvl 10 and 11 Mechas with a posted drop rate of 50% on one mecha chip and 25% on 2 chips. On 2 consecutive nights I get 0 chips on over 30 Mecha rallies in a row.

It appeared the drop rate on the mechas that were not just spawned and were around for a while, gave an expected drop rate. I have to think this is a bug with the drop rate on newly spawned mechas? Not sure how 29 mecha chips on 103 mecha rallies seems like a 50% + 25% (2 chip) drop rate. That's closer to a 15% (1 chip) and 10% (2 chip) drop rate not even.

Tonight
Mecha #1 - 2 chips
Mecha #2 - 0 chips
Mecha #3 - 2 chips
Mecha #4 - 0 chips
Mecha #5 - 2 chips
Mecha #6 - 1 chip
Mecha #7 - 1 chip
Mecha #8 - 1 chip
Mecha #9 - 1 chip
Mechas #10-39 - 0 chips (not sure how this is statistically possible)

Last night
Mecha #1 - 0 chips
Mecha #2 - 0 chips
Mecha #3 - 1 chip
Mecha #4 - 1 chip
Mecha #5 - 0 chips
Mecha #6 - 1 chip
Mecha #7 - 2 chips
Mecha #8 - 1 chip
Mecha #9 - 1 chip
Mecha #10 - 0 chips
Mecha #11 - 1 chip
Mecha #12 - 1 chip
Mecha #13 - 0 chips
Mecha #14 - 0 chips
Mecha #15 - 2 chips
Mecha #16 - 0 chips
Mecha #17 - 1 chip
Mecha #18 - 2 chips
Mecha #19 - 0 chips
Mecha #20 - 1 chip
Mecha #21 - 1 chip
Mecha #22 - 1 chip
Mecha #23 - 2 chips
Mechas#24-64 - 0 chips (not sure how this is statistically possible)

jovial river
#

Thank you Fallabella. Not sure how I got 19 the first night then 🤷‍♂️

gaunt shoal
placid saffron
placid saffron
# craggy pond

Oh ok, not possible to do with building up stam for a year, can I get my stam back?

bitter root
#

I tried to report Alliance Showdown bug, but even CS isn't working either and can't upload photos.

I accepted a quest, used resources, but never went through but took the number of accepted quest away., did it again again and it went though. Did another quest , used resources, and it didn't go though, disappeared from the event option and to the number of accepted quest away.

Now it shows I've used 13/14 quest, but won't let me buy the last one.

I'm 27 of 30 and out resources, screwed on points, and can't even report though Customer Service.
S594

red nest
#

If you are above the minimum quests, the ones you buy require a double acceptance to actually be accepted

#

Has happened to a lot of folks that think they accepted a quest, but actually did not
That’s one possibility of what might have happened

#

These quests in the ss are current?

#

Also, best to contact CS via email
It’s the weekend and a different timezone for CS , so unfortunately responses won’t be immediately

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

dusty canopy
#

I have a question about the assist hero in Mecha.... My friend and I are both in two states and my friends assist hero stopped collecting coins for assisting in both states. Is this some sort of a bug or something because mine is working fine.

red nest
#

Is he in home state or somewhere else for WK?

dusty canopy
#

He did not leave the alliance at any point and he did not leave fort W.K or anything like that.

sturdy swan
#

Do we no longer receive diamonds via Nukaland?

red nest
floral loom
#

Nukaland glitching when trying to enter something is wrong with it

#

And then we can't even submit a ticket because it won't add photos

#

Also it needs to be reworked because having huge might differences makes it impossible to collect

split jasper
#

Event Draw is inaccurate

  • the display of rewards states a singular materials chest, but provides 5 (wont complain too much about it)

  • in addition i kind of doubt the 20% drop rate of that mecha chest, i did 20 pulls now and only received 1 of these mecha chests, which doesnt really fit into the 20% expectation value. This one is speculative, maybe im just "unlucky"

split jasper
#

This shooting minigame has a high influence by fps making it near impossible for some Devices.
Heres a Video of campain 2 stage 13. The shown Strategie varys in results as follows
The final gate value is either

  • -2
  • 0
  • 2
  • 4
  • 6

I assume the Variation to be related to fps drops

rugged pawn
#

Anyone else booted from game and not able to reconnect?

gaunt shoal
rugged pawn
#

Hmmm I can't tap fix game either ugh

gaunt shoal
#

Try restarting phone

rugged pawn
#

I've done fix game and takes to 100% just won't connect this use to happen alot in 1st 2 years of game when server was over crowded, so thought it might be happening to others to only when I switched accounts it didn't connect to the other account.

gaunt shoal
#

Try restarting your connection. If to WiFi

rugged pawn
#

I'm able to get onto other games though

#

And I have disconnected and reconnected to wifi

#

So turns out this game has an issue with wifi sometimes just go straight on with mobile data lol

gaunt shoal
#

Yeah it’s weird like that

#

Your Wi-Fi and a having issues with the game. It’s more common than you think

#

Would be good to reset it

rugged pawn
#

What reset my router because the game is being judgey lol

gaunt shoal
#

Yeah lol

rugged pawn
#

Thanks I'll try that in the morning it's getting late now so I'll just leave it, thanks for your help

novel acorn
#

@gaunt shoal can I dm you

gaunt shoal
#

I suppose

granite condor
#

What the hell was that?

granite condor
gaunt shoal
#

Just now?

#

Weird

oak edge
#

I'm in. But I was kicked from the server a couple times

granite condor
versed saffron
full plinth
#

I am an HQ 34 shooter:

Full shooter heros and shooter troops with SHOOTER formation is 58%.

Full shooter heros and shooter troops with RIDER formation is 63%.

Both these lairs are with 1 vehicle support. These results are consistent. This makes no sense. Please fix.

*Posted this in game suggestions but probably more appropriate here.

gaunt shoal
#

Show everything

bold basalt
gilded zinc
# bold basalt

They filled only two lanes so they will, hopefully, be guaranteed a win with 2/3?
We used to do this when had many more smaller players.

bold basalt
oak edge
spiral condor
#

I’m unable to switch to my other account. I keep getting this error. It’s linked via twitter. Anyone else having this issue? Or is there a fix?

red nest
latent tree
#

J’ai le même problème depuis environ 2 heures

proud shadow
#

Thank you

bold basalt
oak edge
rich rampart
sturdy swan
#

I cannot log in to my main?

#

My r5 cant either

#

I read up in chat.

gaunt shoal
#

Twitter is down

rich rampart
# red nest It’s a Twitter issue not PNS

Except I used to be able to use accounts bound to two separate facebooks, but something changed in game and now I can only use accounts on one Facebook and not the others.
If it went back to how it was before I’d have the ones bound to Twitter on the other Facebook.
As it stands I’m going to have to abandon accounts

rich rampart
# red nest Use Gmail

We haven’t met. I’m a pns addict with all social medias bound to accounts 😆

red nest
#

1.5 is more accurate..

sturdy swan
#

How the hell do I unbind/bind an account that I can’t log in to

red nest
gaunt shoal
#

Twitter is down

gaunt shoal
#

Twitter still down

somber nacelle
#

Ok not just me then

sturdy swan
#

I missed water war and sonic. So rad.

red nest
gaunt shoal
keen kraken
#

Anyone have trouble with the treasure hunt in mecha? I was at 4/15 boxes collected tonight and hit it for number 5 and it instantly reset to 0/15

rich rampart
# red nest Again, not a PNS issue

It is actually an issue with all social media when on an iPhone which is leading to the continued use of Twitter. And it is players whom have been playing since before we could fly into a state where an existing account was already. (Aka, long time players)

I keep trying to send in a ticket that explains but the game won’t allow it to upload video. Which I’m sure is why there is such disconnect with this topic. 🤦‍♀️

red nest
rich rampart
#

Hela could I send you the video?

red nest
faint vine
#

when I try to log into my account through twitter I get this message

split jasper
fiery summit
#

Uh... so I spent a bunch of diamonds on the last event and the game said that leftover items would be converted to distress signals. Mine never converted 🤬

gaunt shoal
fiery summit
lethal river
#

Problème de connections avec x ??

gaunt shoal
lethal river
#

Ok merci beaucoup 😉

gaunt shoal
jagged crow
#

X must be really screwed up! I can't log into X ! Oh Well! 😂

storm fiber
#

I have not been getting bioenhancer shards when they drop on prison trial. I've been in contact with customer support, restarted the game, deleted it and reinstalled, but I have not been getting anything delivered for the past week, possibly longer.

gaunt shoal
#

Twitter is still down

median bolt
#

Will PnS shield those accounts on Twitter? I have two of them.

#

They have in the past when Twitter was down during Valiant.

rustic moon
naive shard
#

This really sucks I was really hoping to play in reservoir war today 😭

rustic moon
naive shard
#

Ouch sorry to hear about that

#

For this inconvenience I wouldn't mind an extra 10K diamonds in my pocket 😏

slate anvil
#

Compensation will be 200 diamonds I bet 🤣

hollow fox
#

It would be nice if they give us the water wars rewards we would normal get from winning Water Wars since many people already missed the event.

fiery gale
#

Ugh still cant log in via twitter. I have a lot of rss unshielded

slate anvil
pure shuttle
#

Dear administrators, will there be any answer to this question asked by the Ukrainian community

#

The Ukrainian community asks to add the ability to choose the Ukrainian language, thank you for your attention and we hope for a positive response

pure gull
red nest
red nest
hollow fox
red nest
#

It is

#

PNS has been telling players for over 2 years to stop using Twitter as the only bind

slate anvil
slate anvil
#

May be u should erase them Twitter from apps u can bind ur acc to???

red nest
#

Nothing PNS can do when Twitter goes down

slate anvil
#

I know. We are all relaxed loosing now our attempts with mecha event, with res wars and no one can do anything. 200 diamonds will be good. 👍

fiery gale
#

@red nest pns advised 1 time 2 years ago because they were threatening to shut down the entire api. Is that’s what is happening now? Because it looks like there was a fire in a data center yesterday that was the cause.

red nest
#

We’ve had a few incidents since then when Twitter/X goes down it locks out the players

fiery gale
#

Pns could do a better job of encouraging X users to move then

red nest
#

Unfortunately this one is especially inconvenient timing

red nest
fiery gale
#

You think that’s enough?

red nest
red nest
fiery gale
#

If they were serious they wouldn’t allow new binds

slate anvil
#

What PNS is going to do if the problem won’t be fixed before VC?

red nest
#

You can email cs
We mods monitor the server

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

slate anvil
#

That is all we need to know about attitude to pns players. Thanks. No more questions.

bright bone
#

what is twitter anyways 🤷‍♂️

red nest
#

There’s absolutely nothing we can do when a platform goes down

gilded zinc
red nest
gilded zinc
ripe sierra
#

I get this isn’t pns fault but it would be nice if it was easier to unbind an account so we could fix this on our (player) end. Last time I tried to unbind I lost my account for several weeks before they were able to get it back 🤷🏻‍♀️ so since then I have been reluctant to make any changes lol

red nest
bright bone
hollow fox
ripe sierra
red nest
nocturne zephyr
#

Twitter issue

gaunt shoal
#

Twitter has been down

#

For a day

#

Will have to wait it out

nocturne zephyr
#

it was working earlier for me

gaunt shoal
#

Also. Twitter isn’t a good bind

gilded zinc
gaunt shoal
gilded zinc
gaunt shoal
#

Click user center

#

I said management. But it’s center

gilded zinc
red nest
#

User center

gaunt shoal
gaunt shoal
red nest
#

😬 🤣

gilded zinc
#

Duhhh, Thank you! 🤣

#

It's not even Monday! 🤦‍♀️

hollow fox
red nest
oak edge
#

We can see your UID might want to deletes🤣

hollow fox
gaunt shoal
#

Twitter still down

upbeat jetty
#

I updated my app in the App Store and was able to get into my account and bind to Gmail. I removed X

median bolt
#

I got into my Twitter account in the game and bound it to Gmail

gaunt shoal
#

Just leave it

#

Have two binds

median bolt
chrome badger
#

Dan the twitter login is working now?

median bolt
tired palm
#

Didn't get any mecha assist rewards since last reset. And my treasure map count keeps resetting to 1/15.

gaunt shoal
#

Noted

gaunt shoal
gilded zinc
#

Mecha isn't working in Alliance Conquest.
This is the message I got when trying to use it.

gaunt shoal
#

Bad positioning

patent ocean
#

Hi. I’m a new player and I’m confused about adding friends.
Should I be able to add more than 2? It looks like I can add 30.
But it won’t allow me to.
If anyone can just let me know if that is normal. I’d appreciate it.

cedar heath
#

English language 1 diamond = 1k points. (Both mobile and pc win10 versions)
French language 1k diamond = 1k points.
Valiant Conquest Event

tired palm
#

In game cs won't let me upload an image that is well under the 5mb max so can't submit a ticket

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

jolly ermine
#

Ok nvm i understand

primal valve
#

I have been kept from logging in and it doesn't allow me to submit a ticket because the image uploading doesn't work...

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

gaunt shoal
#

Did you perhaps have a cash back?

primal valve
#

What is a cash back?

gaunt shoal
primal valve
#

No

gaunt shoal
#

Alright. That was just an idea of what the abnormal activity could be. Only CS will give you a definite answer

#

While you wait for a response. Try a VPN

primal valve
#

Okay, I'll email them. Thanks! Okay, will do

timber slate
#

Hello! I have problem - My headquarters s exists in 2 regions at the same time

timber slate
#

Please, I need help

gaunt shoal
graceful lagoon
rugged kernel
#

No state drama please

deft matrix
#

verry big bugs

slate basalt
#

Help... i deleted the app on my phone. And when I tried to redownload it, it will not let me play.

craggy pond
slate basalt
#

@craggy pond

slow rapidsBOT
#
Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

  1. **Tap “Fix Game”**in the top right corner of the loading screen

  2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

  3. Turn on Airplane Mode for 10-30 seconds, then turn it off

  4. Restart your device

  5. Clear your device cache through your device settings

  6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

  7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: global.support@37games.com

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

craggy pond
#

I see fix button doesnt appear even

slate basalt
#

I restarted the device but I'll try those steps above

craggy pond
#

Let me know if one of those worked 🍀⚘️

slate basalt
#

No. Nothing.

craggy pond
#

Did you tried to remove the app again, claining the Cache and download again, for me it looks like the download might caused an error, not clean downloaded. If not you may reach out to CS

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

craggy pond
#

Option 2 via Mail

slate basalt
#

I cant access my IUD and I did email them. The submitting the ticket would not work for me

gaunt shoal
#

They will still try

slate basalt
#

I hope so. Thanks for trying

ionic lark
#

Quelqu'un pour expliquer pourquoi les récompenses d’épreuve survie ont étaient remises à zéro ?

earnest meteor
#

And i buy the pass at the beginning, and it disappear

gaunt shoal
#

They are working on the trials of survival issues. Try and restart the game several times

light dune
#

Restarting didn't help, hope they fix it soon or I'll have to chase them for the remainder of my rewards and I really don't wanna do that...

restive ledge
raven thistle
#

My trial of survival is not recording credit for any activity since reset

rugged kernel
raven thistle
#

yeah i just saw the mail. hadn't looked at mail yet today ty

earnest meteor
#

Thanks for the fix thankyou 🙏

graceful marten
uncut knoll
#

what's the point of this screen? the game never remembers anything that has a "don't show again" option

red nest
uncut knoll
#

so what's the point?

#

especially for something that you can only use 2 times per day. it takes 4 clicks to do this either way

red nest
visual estuary
#

We are still missing progress in trials of survival; is there a plan to do another fix for this?

visual estuary
#

So, no, then 😂 thanks for reply. I saw that it said resolved, but the text didn’t have strike through so I wasn’t sure

gaunt shoal
visual estuary
#

I am four from the bottom

gaunt shoal
#

I think it added the 23000 points to what you had

visual estuary
#

Honestly, I don’t pay that close attention, I feel sure I will close it anyway, but some of our players were worried and I noticed there was no progress on destroyer and a couple other things that I knew I had done. I will let them know what they have is how it is, now. Thanks for your help 😊

red nest
open spade
uncut knoll
red nest
oak edge
storm ferry
#

Trials progress isn't reflecting properly...I have done these tasks (as shown in daily task list) and they don't show complete in trials...is anyone else facing this issue?

gaunt shoal
#

It’s been fixed and you should have been given 29300 points as described in your system mail

storm ferry
slate flume
#

"Kidfest" on one.
"Doomfest" on the other.
Same event.

Keep it consistent.

umbral valley
#

Kidfest will not let me deselect rewards I don’t want and select rewards I want

red nest
umbral valley
#

Screenshot take immediately after removing rewards I don’t want and select something I do want. Tried force closing game first too

#

I can’t remove and select anything up top

red nest
#

Can you unselect ?

umbral valley
#

I removed two things up top I didn’t want

red nest
#

Check
4 for the bottom
3 middle

#

It shouldn’t let you pick more than max
I’ll forward it

umbral valley
#

Omg I didn’t notice bottom 2 rows have too many already that is a bug lol. Never seen that before lmao

red nest
umbral valley
#

Sorry for wasting your time. I appreciate your help😘

red nest
umbral valley
#

Confirmed no issues so long as you remove the preselects. I’m not sure where those came from. Unless I was really drunk like in first weeks of playing I can’t imagine me ever selecting 4 star heroes as an option

red nest
#

🤣 🤣 🤣 🤣

hexed rover
#

PnS on iPhone can’t see special characters in game text.

red nest
#

Not every font is supported

stone bolt
#

My game will not open

slow rapidsBOT
#
Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

  1. **Tap “Fix Game”**in the top right corner of the loading screen

  2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

  3. Turn on Airplane Mode for 10-30 seconds, then turn it off

  4. Restart your device

  5. Clear your device cache through your device settings

  6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

  7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: global.support@37games.com

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

stone bolt
stone bolt
stable crypt
#

Is there a bug with subscription. It keeps saying clear play store cache even after I do clear it

stable crypt
#

It has also taken money

gaunt shoal
#

You will need to contact CS

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

noble veldt
#

Attacking level 14 zombies gives Chester frags instead of Otto frags. Is this normal?

hexed rover
# red nest Not every font is supported

Thank you for the reply @red nest Why just iOS devices? Windows and Android can see these characters. This could lead to unnecessary disputes between players if something appears to say one thing on iOS when in actuality what was said was completely inoffensive, or cause other issues. Prime example, I have been messaging one of my players through DMs and in alliance chat but have never gotten an answer. I learned only yesterday that there are characters in his name I cannot see so he didn’t know I was speaking to him. He almost got kicked out of the alliance for ignoring leadership. Is there no possible fix so that iOS can see what other platforms see?

oak edge
red nest
#

Someone NOT responding to DM really not depending on fonts

hexed rover
#

I agree fancy fonts aren’t a necessity but all players (regardless of platform) being able to see exactly the same thing as everyone else is fairly important, I would think. (Side note: he responded once I addressed him properly. Apparently he thought I was DMing the wrong person.) Just thought I’d point it out in case it wasn’t a known issue.

red nest
hexed rover
#

Not a device issue. It’s a PnS iOS version issue. Ꭵ ૮ᏗᏁ ᏒᏋᏗᎴ ąŋɖ ųʂɛ ᠻꪖꪀᥴꪗ ᠻꪮꪀ𝓽𝘴 ᾰḉԻ✺ṧṧ ₥₳₦Ɏ ₳₱₱₴, єvєn hαvє α kєчвσαrd ʝųʂɬ ʄơŗ ɬɧɛɱ, ɓմϯ εѵεη ϯհσմɡհ ɨ ɕɑɲ ʂɛɛ ɑɲƋ ɬყ℘∑ ῳⅰɬサ Շɦεรε ëḷṡëẅḧëṛë, ẗḧëÿ 𝔡𝔬 𝔫𝔬𝔱 𝕤𝕙𝕠𝕨 𝕦𝕡𝕕𝕒𝕥𝕖 𝒾𝓃 ℊ𝒶𝓂ℯ — as seen in the attached screen recording.

grizzled field
#

I mean… you can obviously see the name works when it’s pasted but then cuts it again when the message is sent… there’s no telling how long I’ve been calling people by the wrong name… thought I was a chat killa but turns out they weren’t ignoring me they just thought I was crazy af. If I say hey ays how’re you? Daddy’s has no idea I’m speaking to them.

gaunt shoal
grizzled field
#

Bet. Thanks kazumi.

true ravine
#

Anyone else having issues with the mechanical wheel event?

pulsar blaze
#

Is there a bug in the new fancy heroes timed tavern event? The first beach tiles lvl gives you 8 of the new timed tavern thingy tkns but they’re nowhere to be seen. And not in my bag. Same thing happened on 4 accounts so far. Note: I have likely misread the event instructions so please be kind 😊

pulsar blaze
#

Pic above shows that I think

gaunt shoal
#

Beach tiles is backwards. It shows you the rewards you will win first. Before you beat it

#

I can see the board behind the rewards. So I think you have not beat it

pulsar blaze
#

Hmmm. Thanks for being kind 😊👍🏼🤣. Can you login as me and complete 2nd beach tiles pls? 😬

gaunt shoal
#

Haha. I can’t even beat it myself

fluid plank
#

We were just discussing something in our alliance.
When you upgrade a lower tier troop it automatically goes to the top tier. Why not make it able to promote T1 to lets say T7

daring oracle
#

Wo sind die Münzen

gilded zinc
daring oracle
#

Was um die Kisten für gestern zu bekommen 🤔

gilded zinc
daring oracle
#

Ok

jagged crow
#

Timed Recruit Coins in my bag are of no use in this Timed Tavern event????

oak edge
red nest
quartz rivet
#

Is there an issue with the “refresh” option not being available whereas “discard” and “withdraw” are in this timed tavern?

gilded zinc
quartz rivet
#

Sorry. Meant beach tiles. It hasn’t let me buy them. Only been able to buy the “discard” ones.

#

In the information section, it indicates all three options (discard, withdraw, refresh) are available yet when I hit continue to resume it indicates only “discard” and “withdraw” are available.

oak edge
gaunt shoal
quartz rivet
#

Bastards. Lol. Why not just keep it to where you can tap the refresh option on bottom where other two are at. Smh

#

Thanks.

feral kite
#

Nice lol

gaunt shoal
feral kite
#

Lol you crazy modafucker

gaunt shoal
bright bone
feral kite
#

Happy new month gamers

gaunt shoal
red nest
grim ether
#

I am not able to trade seeds with my other accounts (same state, same alliance). I can see other members’ exchanges, but not my own. Any ideas?

oak edge
grim ether
oak edge
red nest
grim ether
#

I deleted and reinstalled the game. Got a new phone and things had been a little slow. They are in there now.

tall ginkgo
#

Hey so I don’t know what is going on with the strike first but if you look at my points and look at the point requirement and then look at the rank page you can see that the top person has way less than I do and I am unranked even though I have completed all of the stages and have more points than the leader.

simple turret
tall ginkgo
#

No it says my points

gaunt shoal
#

The first page is alliance points. Second is personal points

tall ginkgo
#

Oooh gotcha.

#

Yes I understand now. Sorry. When did strike first become alliance pts?

gaunt shoal
#

It always has been like this

granite yew
tall ginkgo
#

So I was in the middle of the best alliance trial attempt I have ever had and my phone died. I plugged it in immediately and turned it back on and when I got back on it didn’t have a pop up saying Ongoing battle fight. Why does it do that for other match 3 like campaign or arena but not alliance trial?

vast birch
#

Once again in the arena battles are abruptly ending before they're finished. I had all of my heroes activated and the opposing lineup was almost dead, but it went to the lost screen. This has happened twice. I recall the devs saying to SS or record it happening, but it's impossible to screen record because it's random and I'm not going to record every match just in case.

warm gyro
granite yew
# warm gyro Are you in Belarus? They seem to be experiencing the same issue possibly.

Этой проблеме уже больше 6 месяцев и с каждым месяцем она всё более нарастает, а если учесть, что мои знакомые из других стран сталкиваются с похожими проблемами, то стоит задуматься и разработчикам игры.

#

А ответ всегда один, у вас проблемы с интернетом ... Был бы топовым донатером, отношение было бы другим...

#

Спасибо, что хотя бы прочитали, надеюсь эта беседа стала полезна соглядатаем.

warm gyro
# granite yew А ответ всегда один, у вас проблемы с интернетом ... Был бы топовым донатером, о...

I understand it’s frustrating and we are trying to get an update for you and others that are experiencing the same issues. It’s not about the strength or spend on your account though. It’s a technical issue in that area of the world for some reason.

I hope we can get you and others online and accessing your accounts soon. We will advise of any further updates. They will be posted in this thread when we do #❗status-update message.

granite yew
#

Я в итоге отстаю в развитии от своих коллег, но причина не во мне... Кто мне компенсирует это отставание?

red nest
granite yew
red nest
#

Also, check with your local network providers

granite yew
#

И хотелось бы услышать ответ от хозяев игры...

proud loom
#

Hi All I am having problems logging into my game on two devices . Get continually Login Failed Message when trying to open. First device failed yesterday. Deleted and reinstalled. Now have another message on that device.

fallow cobalt
# proud loom

Check or change you internet connection. Try to contact support.

slow rapidsBOT
#
Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
global.support@37games.com
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

  • If applicable, include any/all relevant information related to you and your issue:
  • Screenshots/video of the issue(s)
  • Screenshots/video of expected outcome(s)
  • Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

proud loom
#

Ok thanks for info.... im on a cruise ship internet. In Port tomorrow , I will see if that helps. If not will raise ticket

#

One device is still working. 🙂 .... for now

fallow cobalt
fresh tiger
#

Anyone else not being able to log on to another account bound to facebook ???

fair bluff
proud loom
#

Mine is my Goggle acct. Facebook one is still working.... but was getting weird notice about it being a guest account not bound when trying to switch accounts on my tablet.

fresh tiger
#

I have 2 accounts linked to apple & another 2 linked to facebook, I can’t login to the facebook ones at all

proud loom
#

It's the devices I think both are Samsung mobiles that have failed for me. .

fair bluff
#

Yeah my Samsung isn't working I've managed to get on with an old redmi phone though

fresh tiger
#

Just hope they resolve the issue or shield accounts for valiant 😳

proud loom
#

The old Galaxy Samsung phone I used as backup has failed 36 hours after the new Samsung

#

Ok the Galaxy Tablet just failed..... can't get onto any of my accounts now. Can't raise a ticket in game now