This channel will be used to update players about the status of unexpected game and event issues, changes, bugs, reports, etc ✌🏽🤩
...and hopefully mods won't need to update this channel much.
#❗status-update
lyric parrot
lyric parrot
Mods we’re not informed of the changes to Intel and have followed up with the captains regarding the removal of Ironclaw frags from Intel.
Waiting for confirmation if this is a permanent change.
hallow plinth
"we are gradually arranging the return of more skins, this time it is the skin of nova. Some players in the new server dont have the oppurtinity to get this skin before....But please dont be frustated, we will continue to set up fragments of ironlcaw in the next intel event."
source: CS
lyric parrot
The mall issue has been reported. Waiting for feedback from Captains regarding the problem. Thx!
Update: Captains have acknowledged the issue and is looking into it.
ivory cairn
Mall is working again check to have the newest version of the game 😊🌼
lyric parrot
Confirmed by the Captains, Dinosaur Intel will be convertible to Distress Signals usable for a future Intel Collection events.
There has been no information given as to when the next Intel Collection event will be held.
ivory cairn
Also Confirmed by the Captains: Excavation Kits will be convertible after the Dinosaur Event is over
ivory cairn
We know about the issues with:
- translator
- missing 3 days cube event (maybe none is planed?)
- missing member view by checking other alliances
- some dinosaur stuff is still not convertible
We informed Captains and wait for feedback!
Please have some patience with us, we will inform you when we get more informations 😊🌼
ivory cairn
Update:
- alliance informations are visible again now
- dinosaur stuff is convertible now
Thank you all for your patience, wish you all a great day 🌼
lyric parrot
The request for **additional information regarding the vouchers has been requested. **
We have NO IDEA what it is right now. Waiting for feedback 😂
Short story:
1.Voucher can be used to purchase all in-game packs (except subscriptions)
2.Buying Voucher Packs doesn’t grant top-up bonus (fixed amount).
3.Buying packs with vouchers may grant top-up bonus (fixed amount).
Please wait for official announcement on details regarding the vouchers.
lyric parrot
We’ve reported the ongoing Network Error to the captains. We don’t know what is causing it, nor we were told something was happening.
Waiting for feedback.
!! UPDATE !! We’ve been told that they issue is being looked into. If you’re still experiencing the issue, please submit a ticket to CS.
lyric parrot
Q&A’s to the Reservoir Tournament:
Captains have provided additional information on the following questions
———
*Q: In the Reservoir Tournament, if a player changes his alliance after the Qualification and returns to the original alliance during the Rest Period, will he lose the eligibility to continue playing on behalf of his original alliance in the tournament?
If a new player joins the alliance during the Rest Period, can the new player continue to participate in the Reservoir Tournament with the alliance?*
A: The alliance that a player represents in the Reservoir Tournament is determined by which the player belongs during the Sign-Up period, and the player can still continue to participate in the Tournament after switching alliance. There will also be a Sign-Up period for playoffs.
❗️UPDATE ❗️ As of March 1, the mods continue to get mixed messages from the officials on whether or not players can leave alliances during Reservoir Tournament. We are still waiting for a clear and definitive answer on whether players can actually leave their alliance while they are still participating in the tournament
———
*Q: Do soldiers die in the Reservoir Tournament, or do they send back wounded and dead soldiers like in the Reservoir War?
Will the sanctuary be robbed of resources if it is attacked during the Reservoir Tournament?*
A: Will be consistent with the Reservoir War settings.
—————
👉🏽 Latest information can be found here:
lyric parrot
@everyone, due to Facebook problems, players in some regions cannot log in to the game through Facebook. In order to prevent players from suffering losses, system shields are turned on for players.
There will be an in-game email about this later. in-game announcement was sent.
❗️UPDATE (AGAIN) ❗️
⬆️ ⬆️ ⬇️ ⬇️ ⬅️ ➡️ ⬅️ ➡️ 🅱️ 🅰️ (Select) (Start)
... shields go up. shields go down. no one knows when it'll happen next.
So if you want to be in a bubble. Make sure you put one up!...and yeah, mods havent been given a heads up or assistance on any of this, so we're going in blind as everyone else! For further assistance please submit a ticket to CS
——————————
❗️WARNING ❗️
[ WITHIN HOME STATE ] Scouting/Attacking within your home state will drop the system shield and it will not reapply.
[ RESERVOIR WAR ] Shields that are lost during Res War will return after Res War ends. Scouting/attacking outside of Res War will prevent the system shield from coming back
[ DURING VALIANT CONQUEST ] Scouting/Attacking any HQ or tile will drop the system shield and it will not reapply.
——————————
System Shield time was extended, and is now scheduled to end 2023-03-06 18:15 UTC. Shield time may be extended further, per official bulletin.
Official bulletin can be found here:
#📄bulletin-notes message
lyric parrot
Mystery Exchange Card
Players are reporting that they are receiving special mystery cards as rewards from Zombie lairs.
Mods have asked for details from the captains to explain this item. We do not know what it’s for yet.
‼️UPDATE ‼️
From the captains: “This "mystery exchange card" is used to combine a item in the up-coming big event.”
…so we still don’t know what it’s for 😑
shut lance
**Mystery Exchange Card**
Players are reporting that they are receiving special ...
‼️Update‼️
I see people are still asking about the mystery exchange cards.
Those are used to get gatchas. You need 10 cards to get a gatcha.
On the other hand we have no information on what to do and where to get more if you have only 7/10 cards.
lyric parrot
STATUS: CORRECTED
@everyone, the issue with Iconic War has been reported. Captains have replied that it’s being looked into now …and to submit a ticket to CS.
Apart from that we have no additional information or quick fixes and hopefully someone will get back to us with more information before the event is over.
————
UPDATE: Event is over. Compensation has been sent out. Mods have not received any additional information since it was reported. We’re currently waiting for feedback from the Captains.
lyric parrot
STATUS: CORRECTED
Intel Collection is back! Woohoo!
But there is currently an issue with purchasing Distress Signals with diamonds.
The issue regarding obtaining the signals has been reported to the captains and mods are waiting for feedback.
At this time, it might be faster to submit a ticket to CS for them so resolve the issue.
———
‼️ UPDATE ‼️ Captains are aware of the issue and the relevant department is working on fixing it.
———
‼️ UPDATE 2.O ‼️ The issue has been fixed. Players can now obtain distress signals.
———
Thx. 😵💫
ivory cairn
Attention
Dont trust anyone with has just Puzzles & Survival named account on this server. The officials in here have colourful roles and dont name themselves just " puzzles and survival "
Thank you ♡
Official roles: " Captain" and "Antivirus Expert" (for more details check out #📚sanctuary-rules )
lyric parrot
STATUS: CORRECTED
For those who are wishing to immigrate but are questioning or restricted by the “Not signed up” requirement.
It’s related to Apex Match.
If you have signed up for it, you must wait until the event is over before you can emigrate out of your state.
(yup. it’s been reported and needs to be specified 🤦🏻♀️)
lyric parrot
STATUS: WTF
**Yes, mods have reported that the packs for AP Shell Customize Pack do contain gold coins AFTER it was announced that Lucky Wheel was ending (June 23 UTC) and that everyone should use up their coins before they expire. ** 🤦🏻♀️
Captains are currently on holiday and we highly recommend players submit tickets to CS
Mini-update: We are also aware that they rewards for Valiant still contain gold coins, we have also reported that to the captains and still waiting for feedback on the situation. 😑 Just continue submitting tickets to CS until the issue is dealt with. Pls. Thx.
———
Update: Captains have acknowledged the gold coins and stated that is was an “oversight”.
“We will report this oversight, players can wait to convert these lucky coins into diamonds.”
calm imp
Status: RESOLVED
Event Item 'Classified Document', available in Attack Origin Technologies HQ event, able to be claimed but is not appearing in the Hidden Truth event. This issue is widespread.
shut lance
‼️ PROBLEM: CHAT MALFUNCTION ‼️
The chat malfunction bug has been reported. We are waiting for a reply from captains. For faster feedback, please contact CS.
update
Problem solved.
calm imp
FAQ for 26 June Update: Click the black textbox underneath the question to read the answer.
-
Sonic Decoy is broken! I can't start any rallies, even though it's been more than 96 hours since I last participated!
||Yes, we are aware. We believe that the alliance cooldown was updated to 95 hours, but the TIMER was not. This is speculative, but please know that this is affecting MANY players and there is no solution as of yet.|| -
What does 'Consecutive Building' mean?
||This option will allow you to construct a building without sending you back out to sanctuary view. It's handy if you want to upgrade a building multiple levels at the same time.|| -
What does the new event schedule look like?
|| Nobody knows until the events arrive. ALL calendars and schedules of regular events that are posted here are player-made. Please be patient while Creators work on updated schedules and calendars as events are released. At least 4 weeks are needed in order to ensure accuracy, because of the extended schedule resulting from moving events to every 3 weeks.|| -
What's up with the Chip Event? Why are there no Epic Hero Choice Cards with Lora & Jessie? Why are only top 1000 receiving rank rewards?
|| This event is a ONE-TIME chip upgrade event offered due to the major chips update (Chip Amplification). We expect the new Chip & Cube Upgrade Event to offer the regular Epic Hero Choice Cards with percentage based personal rankings. || -
What is Timed Tavern? I have coins available in my Alliance Shop
|| Timed Tavern is a new event, scheduled to take place Monday through Wednesday during Ace Commander. We aren't sure why it isn't currently displayed for most states. Hero frags obtainable in this event will include some exclusive Heroes like Ironclaw, Eve, Phoenix, and Obsidian, and others. Please don't ask for a full list right now. || -
What will the increased rewards for events be?
|| We aren't sure yet. As events are released, people will be collecting reward information in the appropriate event channels in the official Discord. Visit those channels to join the conversations. || -
How do I express my anger and frustration?
||We recommend submitting a ticket to Customer Service with a detailed description about what exactly is bothering you. Sonic Decoy cooldown? Moving the Promote Troops button? Increased rewards don't seem to have increased? Being specific is more likely to be helpful to the CS team. Remember, Discord and game moderators are here to answer questions and collect feedback. They are players, not developers, and are not responsible for updates. || -
Do Discord moderators get paid enough to answer the same questions all day long?
NO. Be nice, and tip your waitstaff.
calm imp
These prizes are not automatically given to you after Stage 1 of Summer Beach Event. They are shuffled into Stage 2 of the Mahjong board. Clear the board to win all these fabulous prizes!
lyric parrot
In case anyone is still surprised over the Ace Commander Schedule. This is what we’ve been told and have discovered so far. Will continue to edit as the surprises come!
———
[ Ace Commander Schedule ]
Updated June 2023
Day 1 | Sun (20:00 ET) / Mon (00:00 UTC)
• Get Heroes
• Nanoweapon craft (corrected July 6)
Day 2 | Mon (20:00 ET) / Tue (00:00 UTC)
• Building
• Research
Day 3 | Tue (20:00 ET) / Wed (00:00 UTC)
• Use AP
• Use Stamina
• Gather RSS
Day 4 | Wed (20:00 ET) / Thu (00:00 UTC)
• Troop Training Speedups
Day 5 | Thu (20:00 ET) / Fri (00:00 UTC)
• Use Bioenhancer Research
• Get Gear Refiner (added June 30)
Day 6 | Fri (20:00 ET) / Sat (00:00 UTC)
• Get Promoters
• Get Enhancers
• Get Modifiers
Day 7 | Sat (20:00 ET) / Sun (00:00 UTC)
• Building
• Research
• Training
———
no additional details have been shared regarding the new format change
shut lance
The alliance party is broken! Boxes are not visible. Don’t start alliance party until it’s fixed. Thank you.
Write directly to CS for help.
UPDATE
The party has been fixed.
lyric parrot
STATUS: CONFIRMED
Players have been questioning the the timeframe of the Holiday events.
Captains have confirmed that the timeframes are accurate
• Ruins Treasury is scheduled for 17 days.
• Traveling Merchant is scheduled for 3 days.
• Merchant’s Shop is scheduled for 4 days.
…and <@&742286202601996299>s state that “there will be events to get more shovels later”
Mods have requested for additional details or at least some sort of notification in game regarding this, but we have not been informed of the events or any additional details.
shut lance
LADY M - Lvl 13 in Alliance trial
✨Lady M not working in the alliance trial lvl 13 is not a bug. It was in the recent update.
✨Lady M continues to work in lvls 1-12.
lyric parrot
STATUS:FIXED & WILL BE REVERTED
The issue with Doomfest not showing the coin requirement which players are then unable to spin has been fixed See Update Pt.2
We are still waiting on confirmation regarding the unexpected increase to the amount of coins required to spin See Update Pt.3
If you’re still experiencing bugs with Doomfest…Unfortunately with it being the weekend, feedback from the captains is expected to be minimal. Please submit a ticket to CS reporting the issue.
❗️UPDATE (UTC +4) ❗️”Dear Commander, We're sorry that Nova made an error while preparing for the Doomfest - Lucky Draw Event, which caused the event screen to display abnormally. It is currently being fixed. We are sorry for any inconvenience caused and thank you for your understanding.”
#📄bulletin-notes message
❗️UPDATE PT.2 (UTC +4.5)❗️”Dear Commander, We're sorry that Nova made an error while preparing for the Doomfest - Lucky Draw Event, which caused the event screen to display abnormally. It has currently been fixed. We are sorry for any inconvenience caused and thank you for your understanding.”
❗️UPDATE PT.3 (UTC +10.5) “Dear Commander. Nova has received a lot of feedback from commanders about the Lucky Draw event. Currently, the lucky coins returned in the 12th round of Lucky Draw have been adjusted to the 9th round. The rules for the next round of Lucky Draw will be restored to the original version. We are sorry for any inconvenience caused.”
lyric parrot
STATUS: REPORTED
It’s been reported that players have been receiving **“Tomoyo’s Present”**s as part of Alliance Party rewards and it being automatically converted to gas because the event has ended.
Waiting for feedback.
lyric parrot
STATUS: CLOSED 😑
it’s been reported that Alliance Trials should’ve been part of the event schedule for this week.
Waiting for feedback. As always, submit a ticket to CS and hopefully they’ll reply with something relevant 😬
————
❗️UPDATE ❗️ ”Due to a mistake in Fox's arrangements, this week's Alliance Trials event did not open as scheduled. The event will open normally next week. Please kindly accept our compensation for you. We are sorry for any inconvenience caused! Thank you very much for your support and understanding.”
lyric parrot
❗️UPDATE 2.0 ❗️After receiving compensation…this was my reply to the captains. 🤦🏻♀️
❗️ UPDATE 3.0 ❗️Reply from the captains after receiving compensation:
“We are sorry that the delay of the Alliance Trials event has had a bad effect on players. We will feed back to the Devs about the compensation amount. Thank you for your feedback and understanding.”
…will it actually change anything? Don’t know. But hopefully additional compensation will be rewarded. 🤞🏽😬
❗️UPDATE 4.0 ❗️Looks like PnS will NOT be adjusting the compensation. 😒
“I am sorry for the inconvenience caused by this error to the players. The compensation has been issued yesterday. Thank you for your support and understanding.”
shut lance
‼️The rangs are not visible for Ace commander. ‼️
The captains and devs were informed. As soon as we have more info, I’ll post it here.
UPD: Problem solved
lyric parrot
STATUS: CORRECTED
The issue regarding the lab reports expiring has been reported. Mods have also asked for clarification on what they are for.
As always… Take an SS. Submit a ticket to CS….and expect them to want a 5⭐️ rating.
lyric parrot
❗️UPDATE ❗️Event failed reward has been corrected. But the preview window listing the clearance vs failed rewards have not 🤦🏻♀️ (reported this too).
Compensation has been sent. No further update on what the purpose of the lab reports were.
❗️UPDATE 2.0 ❗️ they’ve corrected the preview …and apparently made a graphic change 😶
shut lance
We don’t know why those are in the shop and last 5 days.
We have asked the captains for an answer. As soon as we get an update, we will post it here.
lyric parrot
STATUS: ONGOING
As a side effect caused by the recent maintenance, some players are experiencing the loss of Alliance Showdown from their event window.
We understand that it’s extremely frustrating for those who haven’t claimed their rewards yet.
Mods have reported the issue to the Captains and were hoping for a reply before the reward state is over at reset.
We are encouraging players to submit a ticket to CS regarding the issue so that it may be fixed before reset and players can claim their rewards
———
❗️Update ❗️Captain’s feedback was: “Devs replied to us: If the player has finished collecting the rewards, the reward claim interface of Alliance Showdown will disappear.”
❗️Update 2.0 ❗️After being questioned what will happen to those who didn’t claim their rewards but the event window had disappeared: “…but I can't guarantee you that we'll be able to claim compensation for it.
”
lyric parrot
STATUS: RESOLVED
Players are reporting that after completing Stage 2 of The Way of Kung Fu that they are only receiving 8 Qi stones and not the advertised 10.
This issue has been reported and we’re waiting for feedback. As always… if you encounter the same issue, submit a ticket with SS to CS. it’ll hopefully expedite the fix! 😬
❗️Update ❗️ Players are reporting that the issue regarding the Qi stones have been fixed. That is now rewarding the promised 10 stones.
Those who experienced the error, please continue contacting CS. You can also supply a mod with your details so that we can follow up.
lyric parrot
STATUS: RESOLVED
The issue regarding Kung Fu Showdown packs not being rewarded after completing quests has been reported. Waiting for feedback.
Please submit a ticket including screenshots to CS reporting the issue so that they are also informed.
———
❗️Update ❗️Captains have acknowledged the issue. They’ll be making an in-game announcement. (if the bug has affected you, make sure you have SS of the quests you’ve completed)
❗️Update 2.0 (UTC +14) ❗️Issue has been resolved. Compensation has been given out to all players.
lyric parrot
STATUS: ACKNOWLEDGED
Some players are reporting that they are experiencing a “server maintenance” message in game and unable to get into game It’s only affecting certain players and not a state-wise or game-wide maintenance. Some players are only experiencing the issue for 10-15mins.
For those who are reporting that game is down for a maintenance… please post in #🔥game-general and include your state# and region/location/timezone that way we can pinpoint things a little better if we need to update the captains.
…and as always. Submit a ticket to CS.
❗️UPDATE (UTC+2) ❗️
from the captains: “an unexpected update, the developers said that they have fixed some areas of the problem, and restarting the game can return to normal. If restarting the game doesn't work for the players, wait a while, and the developer will fix their area later”
ivory cairn
What we know
☆ Yes they changed the Patch-Notes and it doesnt includes anymore:
- t13s with camps lvl 40
- t12 with camps lvl 38
- Lairs only got added 51 - 52
Why did they changed it?
☆ It is to avoid that those changes affect the actual tournament
Will they release t13 later?
☆ We dont have any further informations yet and will keep you updated as soon as we have more informations
UPDATE:
A systemmessage said they will release T13 mid november after tournament ends
Heroes/RE Heroes/ Suddenly might increase after update/RE hero Skins for Leon and Ada
☆ the RE heroes
- Leon S. Kennedy = Sembello
- Ada Wong = Hannah
- Claire Redfield = Ginny
- Ashley Graham = Amelia
got separated.
RE heroes dont have any troop skills anymore and they are not to enhance anymore. Their hero skills will stay, the skins which were to claim for Leon and Ada at the RE4 crossover have still their stats.
The troop skills from the RE heroes doesnt disappear, they are now at Sembello, Hannah, Ginny and Amelia
Why did it affected my might?
All those who had those RE heroes got the heroes which were first their skins as heroes with same level, the might got added for those.
What is with hero frags?
☆ For RE heroes there will not be the possibility to get frags for
☆ the new heroes are now available in timed tavern
ivory cairn
#1177451526671839293 message
A statement to actual "Shovel" Event
Lets call it next time:
Traveling Merchant + Ruins Treasury
Just to make sure its not just about the shovels ❣️😊🌼
shut lance
For those players that have been having this issue with their game and can not connect to their game:
- If you have your UID saved, then contact CS directly with mentioning your UID. Either via Facebook or email. global.support@37games.com
- For those players that don’t have their UID, please send me the full game coordinates with the player name of the player that cannot connect to the game.
lyric parrot
For those who are wanting to
CONNECT GAME ACCOUNT TO DISCORD.
- The
/bind_accountcode is limited to the #💎link-account - You need to make sure that when pasting your code, it activates the bot command. (see example below)
- If you have successfully connected your account, you will see a message from the bot that only you can see (see example below)
- If your message posts on the channel as a regular message and/or you did not receive the message from the bot, you were unsuccessful in connecting your account. Please try again in 30 days. (that’s the cool down period of when bound accounts can be changed)
- For security purposes, players are currently unable to read the message history in #💎link-account. So if you’ve already went in to visit and left the channel, any old messages will no longer be visible - including pins.
———
All additional details can be found here: #📄bulletin-notes message
turbid oracle
Facts we have about Alliance Feast:
☆ Common Ingredients: you can catch by lairs, campaign, Arena, dailies or with purchasing (1 spend 1 point)
☆ Exquisite Ingredients: you can catch only by purchasing (1 spend 100 points)
☆ you can do as alliance each level one time
☆ you need to reach different amounts of points to open different levels (points are stackable and will not disappear after starting a level)
☆ its similar like Alliance Monuments = you need to send ingredients to catch points and judging by points rewards will get shared from System to alliance members but you dont need to send out a march -> its possible due to event Center- event interface
** addition to the event**
When the feast starts you have to send a march to enter, but it doesn't take you to another world/interface like WC Feast or Regular Party, instead the gift shakes on top of the table until you click on it to receive it .
ivory cairn
About the Celebrate Christmas Event 🎅
shut lance
‼️ The Tavern is currently broken ‼️
Captains already know about it. Let’s wait for it to get fixed.
UPDATE -> IT’S FIXED
lyric parrot
Since there wasn’t a post-discussion forum to discuss this and posting this in any other channel right now will just get quickly flushed out…. Here is a quick preference poll to summarize the status of what players on discord think of the posted updates for March:
Easily react with a 👍 or 👎 based on the little information given. (Mods have no additional details apart from what has been posted)
For full details: #📄bulletin-notes message
To give ”direct feedback” to PnS, fill out their survey: https://gevents.pnsofficial.com/questionnaire/index.html?id=vbkyHi1c&gameId=191
- New Hero (Ray) and Skins
- Charm Master Event
- 7★ Building and Research Sets
- Building Level Cap Increase
- T14 Units
- Military IV Tech
- Adjusted HQ Brackets
Bonus Poll: How excited are you for the next Reservoir Tournament set to start March 25th (Announced on FB)?
lyric parrot
RAY’S TRIAL
~~The participation portion of the event is over. Rewards can still be claimed.
- Ray’s Trial is now located in Upcoming Events section of the events centre (why? I don’t know)
- If you had ranked on the last day, Manually claim Daily rewards before reset
- Season Rewards will automatically be sent via mail after reset.~~
❗️Update (March 13 UTC) ❗️ Event is officially over and season rewards should’ve been sent via mail
lyric parrot
Twitter is (still) down!
Since February 7, 2023 Twitter was no longer a reliable source of bind. They changed the API long before it was converted to X.
It is highly recommended to bind it to another 3rd party. (reminder: discord is not a binding option)
Original Bulletin: #📄bulletin-notes message
(Unfortunately, it was never announced in-game)
If you are unable to connect due to it being bound to Twitter, please contact CS.
Option 1 | Email
global.support@37games.com
Option 2 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account. If you do not know you’re UID, try to submit as much information as you have.
IMPORTANT NOTES:
- If applicable, include any/all relevant information related to your issue:
- Screenshots/video of the issue(s)
- Screenshots/video of expected outcome(s)
- Proof of purchase
**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!
shut lance
As per our captains: those things will turn in to normal signals after a big update.
UPD: they were already converted at last reset.
shut lance
☎️Customer service 1-5th May 2024
https://service.37games.com/platform/officialSupport.html
Hi everyone, May 1st is International Labor Day, and the developers will not be available.
During this period (1-5May), players can use this link if they encounter problems that cannot be solved.
lyric parrot
Did you guys see the new forum? 👀
PnS is asking for player thoughts on the latest Patch Notes / Updates made on May 15!
If you would like to add to the conversation and give feedback, visit: https://discord.com/channels/742276665421594644/1240245200614330378 (located under #🩹patch-notes)
- Keep posts related to the May 15 patch notes
- If a topic is already being discussed, continue within that conversation. Please don't start a new forum about the same thing.
- Avoid off-topic or extended conversations.
- Please keep it clean and offer informative feedback.
- Other game suggestions not related to the patch notes can still be made in #💭closed-game-suggestions.
To review the May 15 patch notes: #🩹patch-notes message
ivory cairn
Valiant Conquest
1. We noticed and heard you about the Bug of not being able to switch to opponents states and forwarded it. Please report that to CS.
In case we get Feedback we will Update here 🍀✨️
2. Same state warning for attacks seems to not work/or have struggles. We also have forwarded that, please report to CS as well 🍀✨️
⚠️Update: check if you have newest Version of the game, there was a little Update which fixed the trouble about switching to opponents states
⚠️2nd Update: if you know someone or if you by yourself got hited by own state during this actual valiant during bug periode and lost troops please report to CS with Screenshots of the hit
ivory cairn
We heard you about the Twitter trouble. Actually its a Twitter based trouble, still its helpful to reach out to CS.
Once you are able to log in you should consider to use a second option to bind your account if its only bind on Twitter
#📄bulletin-notes message
⚠️___Update:___ some finally got into game, check if you have the actual version of the game and try to get in
lyric parrot
Status: Fixed
~~Multiple players have reported that they can no longer purchase the cream for Anniversary Cake event through the event centre.
This has been reported and we are waiting for feedback from the captains (or for a game update). With a little over than 13 days left of the event, I'm sure they'll fix it! 🥳
For now, continue submitting tickets to CS to get attention to the issue and hopefully get a faster resolution!~~
lyric parrot
❗️UPDATE ❗️
Teeny-weeny patch update has now fixed the issue regarding purchasing the cream!
You can now purchase packs containing the cream through the event window
lyric parrot
Status: FIXED
~~@everyone, players have reported and confirmed that the cost to buy the additional Trade attempt in Personal Transport for the Escort Freighters event... is mistakingly taking 5000 diamonds - not the advertised 500.
If you have been affected by this error, please submit a ticket to CS.
Happy Escorting!
❗️ UPDATE (02:37 UTC)❗️Captains have acknowledged the issue and are now working to get the issue fixed.~~
❗️ UPDATE 2 (09:20 UTC)❗️Captains have announced that the issue has been fixed and that the extra diamonds were reimbursed to the affected players.
If you are still affected by this issue and have not received your diamonds, please submit a ticket to CS.
lyric parrot
Status: FIXED
~~Mods have reported that the Daily Quests boxes are NOT rewarding the Cannonballs for Queen Anne's Revenge Event.
If you have been doing your dailies, wait until the issue has been fixed before claiming your boxes. If you have been affected by this, please submit a ticket to CS.~~
❗️UPDATE (04:00 UTC) ❗️Captains have announced that the issue has been fixed and the missing Cannonballs should now be reimbursed.
If you have not received your missing cannonballs, please contact CS.
lyric parrot
Where is Joy 777?
An in-game system message was mailed out on August 23. It states:
Greetings, Commander!
To enhance your experience with the Joy 777 event, we are temporarily suspending the event originally scheduled to start on August 26th. The event will return once the improvements are complete, and you'll be able to use your Joy Coins then.
We'll announce the new start date for the event in-game.
Thank you for your support and understanding! — PnS
Yes, mods have asked for additional details and questioned why it was still part of the Improve Might events held this week. We are waiting for confirmation on the details.
❗️UPDATE❗️ Captains have provided the following info:
- The new 777 event is expected to launch normally possibly by the end of September. Players will be able to use their accumulated Joy Coins to participate in the new event as usual.
- For the originally scheduled 777 points event dates (9.10-9.11), we will add daily activity-based methods to earn points as compensation
shut lance
Bookmarks Bug ‼️
Missing bookmarks & display in Chinese.
Has been reported. Waiting for update from captains.
UPD: Bug fixed
Traps ‼️
all the traps are gone
Has been reported to captains. Waiting for update.
UPD: Bug fixed
lyric parrot
STATUS: FIXED
The issue regarding Scorched Earth not showing tiles has been reported. Waiting on feedback. (Might be slower than usual since it is the weekend)
❗️UPDATE ❗️ The issue has been fixed.
If you are still experiencing the issue, please submit a ticket to CS.
lyric parrot
# Where is Joy 777?
An in-game system message was mailed out on __August 23__. ...
** ❗️UPDATE ❗️**
JOY IS BACK!
"Joy event will be back on next Monday! New event. New UI. New Name...JOY CAPSULE"
...and yes, your Joy Coins carry over and can be used to spin for rewards in Joy Capsule. That's all of the info we know 🤣
lyric parrot
~~Since there is currently no channel focusing on the discussion about the Doomsday Expedition, redirect all related feedback on the event to the forum: https://discord.com/channels/742276665421594644/1284453478378504215
...that way all issues, feedback and experience will be concentrated into one spot until we get feedback regarding getting a proper channel.~~
New channel! #🆚doomsday-expedition
Place to share your feedback and experience with the Doomsday Expedition event
If you are still experiencing issues. Please post in #🦗bug-hunt otherwise, please submit a ticket to CS.
*<@&742285797725569104> were not given additional information on the event apart from what is already been shared in #📄bulletin-notes message. We have asked Captains for further information and details. We have reported that CS' replies have not been helpful and urge them to improve.
Thx.
ivory cairn
Reservoir War Endorsement Issue
~~We have forwarded it and are waiting for reaction! Please also reach out to CS! ~~
Update
Endorsement for Reservoir War, Apex Match and Alliance Clash is supposed to be closed for an unknown time. Stay patient for further informations!
Update:
A new endorsement System got implemented. Endorsement now is working again!
ivory cairn
~~Break Lose Issue
The missing Solar Panels as rewards for last tier rewards got reported!
Reaction we got:
Those who reaches last tier rewards and full fill the requirements for the missing Solar Panels as rewards will get compensation after event ends which also includes Solar Panels~~
Solved
golden skiff
FLIP CARD CONVERSION
The flip cards were converted to diamonds
- CS is aware and are working to fix this.
- Save the SS of the system mail you received to make sure compensation matches what was converted once repaired.
resolved
golden skiff
~~# TALENT SKILLS AND ALLIANCE SKILLS
Dev team is aware there is an issue with the talent skills and alliance skill post game update. They are working on a fix for it now~~
RESOLVED
ivory cairn
Lucky Eggs
The issue about the different max daily rewards got forwarded. We will keep you up to date when we hear anything back🍀
Please have some patience ✨️
Update: It is under fixing!
shut lance
Christmas cards being transformed in to diamonds complains have been sent to captains.
Please send a ticket to support via mail for a faster reply or via game CS 🙏🏻
golden skiff
~~# Firefly Trials
If you are in Doomsday map: Solo attacks are charging the rally cost
Regular Stam costs are working if you attack on your home state map.
Issues has been reported and waiting for update.~~
Resolved
golden skiff
normal folio
Firefly Trials
Some members are unable to participate in firefly rallies. A message comes out warning them that they are not in the same state.
The issue has been reported and waiting for update.
May be able to join from alliance -> alliance war menu in the meantime.
Doomsday Rewards
Members have reported that they have not yet received rewards or received incorrect rewards.
The issue has been reported and waiting for update.
ivory cairn
Spring Fest Fun
Last two levels of the Spring Fest Fun seems to miss rewards in the last two rows, we have forwarded that issue to check if its on purpose or a display error.
Please also report to CS, since because of Spring Holidays it might be faster solved that way!
We will inform you once we got response, please also let us know if you got answer from CS.
Thank you✨️
Update: response player got from GM is that this is how the event was planned to be
shut lance
MAROONED GUARDIAN
This event is not on the doomsday map.
It is only happening on your normal maps.
I have already addressed the captains about it being in doomsday map. As soon as we hear from captains, we will let you know in this channel.
Please be patient and don’t harass mods, we are also waiting for answers 🙏🏻
ivory cairn
~~Server Maintenance
We only know what is written in those texts, we dont have further information about it.
Please be patient.~~
Update:
Marooned Guardian is now available at the Doomsday map!
runic pelican
PNS has made some changes to the last day of healing from doomsday.
They have sent out more first aid kits to help heal your troops
Those who spend diamonds will receive 20% spent back at the end.
runic pelican
PNS community
~~ Currently it has been reported about the weapon banner being spammed among all states.
It has been forwarded. ~~
Please be patient.
ivory cairn
Wrong names showing on marches
The wrong names showing on marches got reported and is under fixing! ✨️
Please stay patient!
Solved
runic pelican
Doomsday warhounds
~~Currently aware of the issues with war hounds not showing all for some players. ~~
Please be patient
And contact CS
ivory cairn
Demi-Mutants
~~After unlocking them you can't promote lower tiers to T13s anymore. You can only train T13s then.
We have forward the issue what this could cause.~~
Solved
normal folio
Minigames on Campaign 1
Some users are not able to see and access the minigames on Campaign 1 through PC and mobile apps.
We will inform you once we get a response or update.
Update
To access the minigame, please download the latest app version available. The Samsung specific package seems to have been delayed, so please keep an eye on the your App Store for updates if you are a Samsung user.
Thank you
normal folio
Minigame Rewards Missing From Campaign 1
Some users are not receiving rewards after completion of the minigames.
Temporary Workaround
For those who have the new minigame working, but do not receive rewards for completing a level, they need to restart the application each time so that the reward appears in the bag.
We will inform on updates for a permanent solution.
Resolved
green kraken
Ace Hero Day
Bumblebee and Optimus Prime frags are not generating points.
Devs are aware and working to fix the issue!
RESOLVED
golden skiff
~~# Match 3 League
Some players in the Match-3 League encountered an issue. They have the same number of wins but fewer rounds, yet their rank is lower. Dev team is aware and are working on a fix. It is only a display issue and won't affect your final group rank.~~
RESOLVED
polar fractal
One-click RSS collect issue
One-click issue will be addressed with a hotfix later. Devs team is aware and are working on a fix.
RESOLVED
green kraken
# Advance Resource Boxes
Players unable to claim boxes
Has been reported to dev team
RESOLVED
runic pelican
Quests and Drills
After the update any previous quests the have been claimed have not given any points for the mecha park event pass
And quest points to obtain daily drills
green kraken
Daily Quest Points
Players that completed their dailies before the update are not able to claim free drills
Issue has been reported to dev team
runic pelican
Currently this is not going to get changed. It’s a normal setting. You will still be able to earn sufficient quest points for the drills.
They have reduced the cumulative dailies requirement
We will keep you update the more we learn and get news from upper management
At reset (per picture). You will start with 30/50. Not reset back to zero
green kraken
Pit
Players are not able to enter Rare Earth Fields
Bug has been reported to dev team
RESOLVED
green kraken
MECHA QUESTS
Questions about event frequency and resetting of quests has been forwarded to dev team.
RESOLVED
Quest will run 3 days on a weekly schedule
green kraken
CRIMSON ARBITER
Players are unable to see progression earning free cores via lairs, campaign, arena, etc.
Issue has been reported to dev team.
runic pelican
Attention:
the top up reward was a bug that the development team identified.
Players received an incorrect reward of 1000 shards
The devs will reclaim the 1000 shards and issue 1000 crystal dust
runic pelican
Players can request a refund in the form of a voucher, which won't affect your account. Players whose items are retrieved will receive a compensation.
Puzzles and Survival will handle cases where players have already used the item, such as resetting relevant progress to before the incorrect item was used.
polar fractal
Trials of Survival
~~ Some players lost their progress in trials of survival after the latest update. Devs team is aware and are working on a fix. ~~
[2;31m[0m[2;31mDevs comment[0m :
-# Greetings, Commanders!
-# We have discovered a major technical issue for the Trials of Survival event, and we are working on an urgent fix. We apologize for the inconvenience caused.
-# We will implement the following once we are able to resolve the issue:
-# - Event Progress Reset: All player event progress will be reset, and you can participate in the event again to earn rewards.
-# - Points Compensation: We will give all players the maximum 29,300 Points that can be earned in first three days of the event.
-# - Pack Purchases: Players who purchased the Path to Glory or Path to Legend will immediately receive the benefits again. No further action is required.
-# - Rewards: All players can participate in the event and claim the rewards again. Rewards claimed prior to the reset will not be removed.
-# Once again, we sincerely apologize for this issue and thank you for your understanding and support!
RESOLVED
polar fractal
Battle reports
~~ Unable to share battle reports in game chats. Devs team is aware and are working on a fix. ~~
RESOLVED
runic pelican
Currently with the beach tiles event is advertising you get hope coins, but during the event it looks like time timed Tavern coins.
This is a display issue. You will still receive hope coins
Edit : fixed
green kraken
Mechanical Wheel coins will carry over and can be saved up.
polar fractal
📢 Проблемы со входом в игру в Российской Федерации.
Некоторые провайдеры и операторы мобильной связи в Российской Федерации испытывают проблемы, из-за которых невозможно войти в игру. Такая ситуация наблюдается и в отчетах других приложений.
Разработчики знают об этой проблеме.
-# Кроме того, Вы можете обратится в службу поддержки через электронную почту, если у вас остались какие-либо вопросы по данной ситуации : global.support@37games.com
[2;31m[0m[2;31mDevs comment[0m :
-# Приветствуем Командиры!
-# В России наблюдаются существенные перебои в работе интернет-подключения. Технические исследования показали, что эти проблемы в первую очередь вызваны проблемами местных сетевых операторов. В настоящее время услуги постепенно восстанавливаются.
shut lance
There’s a new bug. Any choice boxes are unavailable to be opened. The devs are aware and will be fixing it.
Stay tuned.
shut lance
There’s a new bug. Any choice boxes are unavailable to be opened. The devs are a...
BUG IS FIXED.
No need to report anymore. Thank you for everyone’s feedback and your patience 👐🏻
runic pelican
Tundra
Current issues with tundra include not being able to move or compete. Issue has been forwarded to captains and devs. Please stay tuned.
In the meantime. We all get all personal rewards and first place rewards
green kraken
TUNDRA TUSSLE REWARDS
green kraken
PET SHOP HEART MEDALS
Players are reporting that medals are converting into rss.
The issue has been reported to the dev team.
RESOLVED
runic pelican
**System updates **
Some players are affected with system updates being blank or showing odd letters and numbers. This has been reported. Thank you 🙏
solved
runic pelican
**Hero upgrade **
it’s been reported that some states mainly over 703 do not have an off week event.
Stay tuned
Solved!
polar fractal
📢 [Endless Doomfest Event. Lucky Draw rewards issue.](#🎉event-news message)
After using tickets nothing happens and tickets disappear without rewards. Error 21030.
TIP : Not to use tickets until the problem is resolved.
Forwarded to devs.
-# Support : global.support@37games.com
RESOLVED
turbid oracle
📢 Dear Players,
Please only contact a GM if you have already received a message in-game or if you already have an existing contact.
❓ For all other questions, please reach out to Customer Support:
📲 Via in-game support
✉️ Or by email: global.support@37games.com
Thank you for your understanding! 💬
runic pelican
Dear commanders
Current issue.
The unit tactics such as :
Fighter bash
Rider charge
Shooter dodge
Are currently not visible or working
Thank you for your patience
This has been fixed
runic pelican
DEAR COMMANDERS
For the compensation problem:
Option A:
Speedups: Omni Speedups, **based on the actual time spent on researching the Techs. **
In the survey picture, the numbers in the rightmost column refer to the time required to upgrade the technology, not the number of speedup items returned.
strong marsh
DEAR COMMANDERS
The mystery shop within Cloudland Reverie has packs containing Magpie dice however upon purchase they are being issued as Beebop dice. This has been escalated for resolution.
FIXED
vague goblet
📢 Dear Commanders,
~~Some players are currently facing an issue where Coupons purchased in the Privilege Center are not appearing for use in the Top Up Shop. It is affecting various currencies. ~~
FIXED
runic pelican
**Dear commanders **
~~Several states have reported that break loose had vanished!!!
We have reported this issue and hope it returns soon!~~
Thank you
This issue has been fixed
strong marsh
Dear Commanders
Due to technical adjustments, some third-party topping-up channels in Japan will be removed starting August 22nd. To improve player experience, we recommend that you top up through other channels first.
This will not affect non-Japanese regions.
Have a nice day!
strong marsh
Dear Commanders
We are aware there are errors with the Doomsday warhound building. This issue has been raised for resolution.
Your patience in this matter is appreciated.
Thanks and have a nice day!
UPDATE the Doomsday building will return at the start of pre-expedition. Thanks for your patience!
runic pelican
Commanders
There is currently an issue with immigration.
Currently announcing that were are still in match making. We are working on some answers.
Please stay tuned!
Thank you
vague goblet
Dear Commanders
~~We are aware there is an issue with the Top Up Shop Privilege Center, where players points have disappeared and are no longer able to purchase coupons.
This issue is currently being worked on by the techs, and may take some time. Once it is repaired, players points will be returned.~~
Your patience in this matter is appreciated.
Thank you and have a nice day!
This issue has been resolved
green kraken
Dear Commanders
We are aware there is conflicting information regarding the Expedition Hospital healing percentages.
We are waiting for official confirmation on the correct percentage.
Thank you!
SOLVED
runic pelican
Greetings Commanders
We have two known issues with the match 3 and puzzle duel.
We have reported this.
We also ask that you report this to CS.
thank you very much. 🦋 ❤️
runic pelican
Greetings Commanders
~~Currently everyone is getting network errors with the chat system
Please be patient which it’s gets resolved
Updated same issue 11/23/25~~
Thank you! 🦋
green kraken
Dear Commanders
We are aware there are issues with the “Digging Your Way Out” mini game.
Issue has been reported to the devs team.
Thank you!
FIXED
runic pelican
Dear commanders
~~Currently a display issue with weapon boxes inside the event Prison Breakout
You are receiving special operations boxes when it shows S1 boxes
Please be patient as this has been reported.~~
Fixed
north flint
📢 Dear Commanders
There is currently a display issue in the DMs.
The problem has already been forwarded to the development team.
Thank you! 🍻
Fixed
green kraken
Dear Commanders
iOS players are currently experiencing difficulties with the game.
Please try restarting your device, reinstalling the game & contacting CS.
The problem has been forwarded.
Thank you 
patent finch
📢 Dear Commanders
~~Facebook servers are currently down and it is affecting users who have bound their accounts to Facebook. Please be patient as Facebook works on restoring their servers. ~~
Note: it is recommend to always have your accounts bound to multiple services to avoid log in issues, if possible.
Thank you!
Fixed
green kraken
📢 Dear Commanders
Important 
Apparently there’s some discrepancies in the Trade Stations info and how it reads.
There is NO safe area!
The sand/green area will let you shield and you can reinforce players’ hq, mud won’t let you shield.
Stay safe!
normal folio
📢 Dear Commanders
~~ There is currently an alliance mill gathering speed reduction issue after the recent update.
The problem has already been forwarded to the development team. ~~
Fixed. If you have a March collecting at the mill, recall and resend a gather march to see the fix in effect.
Thank you!
ebon dirge
📢 Dear Commanders
~~There is currently a bug in the game's recharge system. Commanders are temporarily unable to recharge. Our technical staff is working urgently to fix it.
Please stay tuned for further updates regarding the progress of these repairs.
Thank you for your understanding and support.~~
Update: This bug has been fixed. Orders previously placed by players are being shipped out gradually.
normal folio
📢 Dear Commanders
~~ After the last update, resources gathered from the alliance mill are now safe resources. No mention of this change in release notes. ~~
This issue has already been forwarded to the development team for clarification or fix.
Response from the development team: This change is to reduce resource loss for regular players.
Fixed. Resources gathered from the mill are no longer safe.
Thank you!