🦗bug-hunt

[oak edge]

Reread patch

[oak edge]

Why are there 2 times here

[nocturne furnace]

Lair 52 not giving gear promotor as suggested

[oak edge]

I'm assuming it's a chance and not gaurenteed cause p1s are that way

[nocturne furnace]

doesn't say possible like the first one..

[oak edge]

Gear p1s are the same and they dont always drop

[nocturne furnace]

my bad didn't know what you meant but now i understand.. yeah agreed

[prisma lantern]

Can't use coins x1 in limited tavern, error message " event don't beggining" 😅

[balmy gyro]

I have multiple ha's in a single ac and it keeps freezing when I switch

Even many others are facing the same issue

[nocturne furnace]

pc seems to be working on the other hand

[balmy gyro]

Nope, same issue in PC too. It works 2 times, switch 3rd time and freezes again. Have to restart the game everytime this happens

[prisma lantern]

Fixed

Units skill knowledge must be change. T11 are now available at level 34 then knowledge must be available at level 34 of research center

[oak edge]

It's not broken its to keep you pushing🤣🤣🤣🤣

[chrome plinth]

This event doesn't show my purchases since reset.

[gaunt shoal]

Because this event just started.

[chrome plinth]

This makes events confusing when they don't start at reset, but end at reset, and not in the same way as Break Loose.

@gaunt shoal Thank you for letting me know.

[rugged pawn]

It's been changed the original patch notification mentioned t13s, lvl 55 lairs etc.

[oak edge]

It's why I told you to reread patch #❗status-update message

[gaunt shoal]

They sent out a system message in game as to why.

[rugged pawn]

That's my point, I've wasted speedups on builds preparing for t13s that I now can't get.
I'm assuming the original patch notification has been split and hopefully what wasn't updated will be another update soon approaching.
P.S I'm not the only whose wasted items rss and speedups based on the original notification. Just FYI.

[oak edge]

You do not need to tell me that. Patchnotes changed an hour before. So just saying reread. And realize there was a reason

[rugged pawn]

Although I appreciate the broadcast token compensation it really doesn't cover 66days of speedups l and rss lol.
I've been playing over 1000 days over 3 years now so obviously I love playing just frustrated, sorry for the vent.

[mint knoll]

Why were the extra frags I had for RE heroes moved to the new regular heroes????

I did NOT consent to that!

[gaunt shoal]

This also happened two updates ago

[mint knoll]

I just saw all these heroes say Expired,.. should have just converted them to skins from the get go,.. like GiJoe.. this situation of splitting the heroes makes no sense at all

[gaunt shoal]

#❗status-update message

Here’s official words

[worn berry]

Not a big issue but noahs tavern is glitching on 1 of my accounts. It just said i won 99.999 x 30k food.

[mint knoll]

Thank you kindly Kazumi.

I still feel it’s stupid,.. pointless to have them as heroes in that handicapped state,.. should have just made them all the same level and refund people in perfect frags..

[gaunt shoal]

Doom fest days are wrong

[main zinc]

Quick question: what is up with the red exclamation on heroes? I have used all stamina and checked every hero for something urgent. I cannot find anything!

[rustic moon]

Diamonds? Reading the story?

[dull pier]

Glitch. Lots are reporting it

[main zinc]

Done all of that! Is it going to be fixed. I am OCD about the red exclamations

[waxen laurel]

Is there a reason why we can't endorse for res tournament? It's not showing alliances nor can I vote for tournaments winner

[gaunt shoal]

Takes time. It’s up now

[desert dagger]

Anybody else's game getting stuck on the loading screen at this percentage?

Never mind. I used the 'Fix Game' button and restarted and everything is working again now.

[frank adder]

You welcome 🤓

[dull pier]

55% is the connection spot. Try swapping on off wifi. Then on off airplane mode.

[thin lava]

So someone from my state cannot access the pns discord, it says he's banned however he never even knew it existed 😅
Where can I get some help with that pls?

[oak edge]

They'd have to contact a mod to figure that out

[sullen oxide]

You can message me details and I can look

[haughty violet]

Hey, I use "buy all" to buy all daily boxes, but I can't have any rebate in the "specific recharge rebate", is it a bug?

[sullen oxide]

It is because the “buy all” is a single $30 purchase which is not one of the options for Recharge Rebate.

[quiet mountain]

I joined discord today where do I get this information? It should be included in the event information or in the store I had no idea that using the "buy all" option doesn't work for the "special charging discount" event Regards

[cedar dagger]

Had that happen too.

[gilded zinc]

They didn't add 51+ lairs to the points system for strike first.

[slate flume]

Yup. 🤦🏻‍♀️ Mods have reported it when Strike First had started. No feedback from Captains since it’s the weekend.

[copper abyss]

Help what do I do? I tried pressing support and it says failed when I confirm my email address like the page asks me to.

[sullen oxide]

You can email them.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[copper abyss]

So I still can’t get into game. Emailed them and I get told to go in game to send them a message about my problem, but it fails to send to them every time and I have already pressed fix game and it’s still giving me the same problem. Was not able to get on at all yesterday 10/29 and already 11:16am here and still can’t get on 10/30 so… what exactly am I to do to get in? Because seems like I will be getting no help via email, and customer support in game or Facebook messenger

[odd escarp]

Y en a marre des déconnexions intempestives !

[vague wadi]

Newly assigned accounts lost in 747 Smile Y and 746 Smile XL still can't recover my accounts from 521 Smile J and Smile F.
It is so frustrating to go round and round with no results.
I keep on entering game to go through start process and when try to recover I loose new and returned yo previous one. Then when disconnect again start with absolutely new one.

I really keep on going round every time.
Below was written couple days now back to square one.

Dear Support Team,
I am afraid that I am not the only and the first one approaching you with this issue.
While switching to a new device I lost my accounts in the game.
Characters names are Smile J and Smile F that stands for farm in the same 521.
I have spend lots of time building these accounts and don't want to lose them.
Appreciate your help in this matter.
As for references you can contact the team leaders of BBB Jay and Jang as well as other team members.
[BBB]Smile J S:521 X:215 Y:523
[BBB]Smile F S:521 X:219 Y:517
the server is state 521 guild is BBB
An old device was One Plus 6T
The new one is Samsung galaxy S23

Anyone can help me to retrieve my accounts?

[sullen oxide]

You would be best to email CS. And they will ask for proof that you own the accounts.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[vague wadi]

Already done that twice through game CS and FB global support over the mail, but was asked to go again through CS and entering game starts new characters and when I switch account it switches to the previously created new account. And it goes round and round.

[trail glacier]

Alliance party missing from my events

[oak edge]

did yall run it already? did you scroll all the way to the bottom?

[slate flume]

What state are you in?

[gaunt shoal]

Mines gone too. But we already ran it

[slate flume]

Same here. 🤣 but need to make sure that it’s not an actual bug or an update that we weren’t aware of. Similar to showdown 🤦🏻‍♀️

[toxic skiff]

My app is stuck om the account screen. I deleted the app and reinstalled and the problem hasn't gone away

[past fiber]

U need to be patient, there’s a time difference and they take their time to answer as well. Email works best.

[past fiber]

Unfortunately only CS can help u out with that.

[past fiber]

Try contacting support via email.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[olive marsh]

Can’t finish the level!!

[jovial river]

I couldn't finish the BrickMaster level on PC where I was able to play. the iPad version does not show the bottom portion of the screen making it impossible to play because the bumper board is not visible at the bottom...

[fringe birch]

[lucid cliff]

IPAD issues playing the mini game.
This how my screen looks when the game launches as well I can’t see the sliding board down below( at Bottom)

[gilded zinc]

Which explains why I couldn’t figure it, lol. Thanks.

[gritty charm]

Get the same problem with tab s7

[dire egret]

I bought the daily login for 5€ .i collect it 3 days and now i cant collect anymore for the next days and have to buy it again!!

[gaunt shoal]

Can you show this please

[hushed kindle]

Hello. I don’t know if I’m the only one who has this problem, but I don’t receive any notifications from the game at all on my phone. I can't find out when construction will end, Return troops from plundering resources and so on. I asked my friends, they have the same problem. Is it possible to fix this so that background notifications can still arrive on the phone?

[gilded zinc]

Notifications have been broken for close to two years. A new device sometimes fixes the problem, maintenance sometimes does, sometimes they work randomly but in a different language. Fixing this does not seem to be high on their priorities list.

[hushed kindle]

Two years... This is terrible. What a pity to hear this

[spice birch]

i recently set it up in the game settings notifications.. and on my phone to allow notifications from the app.

[hushed kindle]

Cool, I personally tried everything and nothing works, there are no notifications

[spice birch]

here i checked everything i like to receive as notifications, and the other one is my phone settings for the app. i turned it on too..

[novel ice]

This brick event.. I can’t play. Because after I start, the base at bottom can’t be seen. Therefore I have no control over it. All I see is the ball go up. Then I lose. Really fun.

[blazing atlas]

Similar with the.mini game on mobile. On iPad, the paddle doesn't show AT ALL, even with tablet mode. On mobile, the paddle shows, but doesn't respond or let me use the phone's stylus. Another award winning mini game you've got👏👏👏

[slate flume]

The issue regarding the BrickMaster Game has been reported multiple times even before it was officially announced. No feedback 🤦🏻‍♀️

[blazing atlas]

Newest fubar.....I actually manage to CLEAR a round, and nothing happens.....stupid thing just keeps bouncing till I miss.and calls it a game.over🤦‍♀️🤦‍♀️🤦‍♀️

[simple dock]

Ist bei mir genauso wie bei the Eagle Eyed, man hat die bricks alle weggekriegt und verliert dann trotzdem, und das jedes Mal, das Spiel ist einfach nur nervig

[blazing atlas]

👆translation, if needed

[limpid crane]

Anyone else unable to log into their account using Facebook

[solid mural]

2 in 1 ?

[hybrid geyser]

I have same issue

[tired bridge]

I am having an issue with shut down before even getting into game. Main page locks up and shut down app

[slow rapids]

🚫 carley_, you can't use that.

[wild tulip]

first of all, rude. second of all, damn this slow down. third of all, here, read this:

Issues opening the game?
Try the following options:

1 | Tap “Fix Game” in the top right corner of the loading screen
—–
2 | Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)
—–
3 | Turn on Airplane Mode for 10-30 seconds, then turn it off
—–
4 | Restart your device
––
5 | Clear your device cache through your device settings
—–
6 | Use a VPN — VPN stands for Virtual Private Network; the provider will reassign you a new IP address, which can sometimes help (free VPNs are available through an internet search, as are paid VPNs)
—–
7 | Ensure your account is bound to a login such as Facebook, Apple, or Google FIRST – then uninstall and reinstall the game

If none of the above methods work, please be patient as Mods will report the issue to Captains if it is widespread. Please also contact CS through email or Facebook:
Email | [e-mail]
FB | https://www.facebook.com/PnS.37Games

[tired bridge]

I am on a chromebook, have tried the "fix game", have turned off, restarted chromebook, cleared cache, account is bound to google. Very puzzled. But thank you for the information. Will try emailing.

[umbral shoal]

🏋️

[gilded zinc]

Chromebook doesn't have very much RAM or ROM, the game may have gotten too big for it. Might need to switch to a computer or mobile device.

[tulip snow]

If you install rotation control you can force game to show in the middle of screen in landscape, then can see all of brick master. Well, it works on my Tab S8 running lineage gsi anyway.

[lusty dirge]

Not sure if this is the right place for it, but a member of mine is having trouble switching accounts. Everytime he clicks Twitter it says "failed to get request token". Has anyone been having the same problem lately? Or know a solution?

[oak edge]

We are going on a year of being told not to use twitter... if it doesn't eventually work the only way is logging on on a PC and adding additional binds

[lusty dirge]

I should start reading announcements then, I had no clue 😅. Thank you for your response, I'll let them know. Appreciate it

[oak edge]

No problem it was a lonnnnnggg time ago or I'd link the announcement lol

[lusty dirge]

Lol no worries, I believe you 😋

[tulip snow]

I'm confused on the might being shown for a march in a rally. Has something changed the way they read or show it ? I mean how can someone with 500M might have a march with 1.7B might ?

[crimson hamlet]

Funny looking convert when you wanna convert the event stones

[wild tulip]

you broke it. nice job.

[dull pier]

He would...

[crimson hamlet]

You were asking yesterday where i am 🤷‍♂️ there are your shenanigans

[dull pier]

Set a rally

[wild tulip]

why are you trying to recycle, anyways? go deliver your stones so you can beat LMF

[crimson hamlet]

i pressed recycle on the wrong item there is one under the stones and just saw this

[cunning wraith]

Where is the flash bang?

Better pic for the bug

[fervent zinc]

Names of new cores are not in English for those of us who are set that way.

[lilac abyss]

Did the sim training and gained common cores before building horizon hub. No cores showing after building. Don't think this is expected behaviour. Anyone else getting this?

[vagrant oriole]

Unchecking doesn't work, it doesn't persist after tapping confirm
Edit: issue fixed after another minor updat

[native geyser]

It's hard to read that 😬🤣

[north basalt]

I have different % for fighter atk, hp, def when I look at boost detail and then compare with report. It looks to me as if the cores are not included in the report

[fervent zinc]

Please turn off Auto when getting into battles in sim training. It is super annoying and we need to manage this right from the start.

[blazing skiff]

Are there any reports of the sim pass generation time resetting, either when you use a SIM pass, or if you exit and enter the building again? I have some examples of it happening to me but I'm not sure if it's a widespread issue because I haven't seen any other posts about it

This is what I'm seeing when I use a sim pass and I wasn't maxed on the count

[dull pier]

It says Simulation Training

[native geyser]

I'll start learning Chinese/Japanese 🤣

[dull pier]

Chinese

[tepid tundra]

I cleared a Brick Master level in Hard & still didn't get 2500 points to unlock the highest point prize.

[onyx sand]

The screen in the new core training only disappears when all purchases are done. There is no button available at my ipad screen to close the page w/o purchase.

[gaunt shoal]

Are you in tablet mode?

[onyx sand]

yes, ipad app, never been in a different mode

[onyx sand]

worked, thank you

[blazing skiff]

As an addendum to my horizon hub bug, it seems that if I let my game rest overnight I'm not able to go over 25 of 32 SIM passes in my countdown keeps resetting every time I go in at that 25 mark. I have level 35 horizon hub

[simple briar]

Core troop boosts are being added twice to selection screen boost info pages. They're already included in your passive boosts, and show up again in those boost info pages. They don't appear doubled on actual combat logs' info, but it's confusing, so please fix.

[spice birch]

anyone having same issue? can't log in. 🥹

[jaunty siren]

@dull pier @digital spruce @jade marten @digital spruce @viscid pollen Why is the destroyer currently my opponent in alliance trial when it shows a different creature in the opponent menu?

[sullen oxide]

So, first of all, please read the #📚sanctuary-rules about tagging people.

Second, the front monster is just a placeholder, not the actual one you face each time

[dull pier]

[mellow rune]

In Hall of War the Core stats have disappeared.

I restarted the game with no change.

[bright hedge]

Hi I'm having an issue where my match up isn't working properly, and I'm not getting rewards for cmdr duel conquest, even if I win I'm still rank 0 with no changes even if I win the fight

[red kettle]

Maybe you know this already, but... the ranking is done by the points you win or lose each battle. In the battle you showed above, you lost and were down to about 800 points left. You need to win enough battles to have enough points (at least 1000, I think) to rank in your battle division.

[bright hedge]

I understand but my point is, I am not being matched correctly at all, as I have lost every battle every time I've done it so far and before I was earning 500-1000 medals each time the event was up

It would show no change every time whether id win or lose, so my ranking doesn't change. And even in fights I have a fairer chance in, or one's where the comparison shows I would win - I still usually end up losing

And at one point I was rank 10000 or something which didn't make sense as some match ups prior to the updates I could easily get into top ten before I pummeled down lower but enough to get rewards

[oak edge]

Commander duel if you are small even in New states you'll have a disadvantage and lose. You have a mixed troop lineup that puts you at an even higher disadvantage. Haven't seen your stats or the person your fighting but you losing is pretty accurate

[bright hedge]

I'm not sure if I'm explaining it correctly, but I didn't have this issue prior. Literally only started happening within the most recent updates. So I know it isn't a competitive issue. As even if I win I'm still rank 0 or 10000 or whatever

[oak edge]

You do realize the updates that just got added right? I'm in older states barely ranking now due to em😂 I do see why your struggling tho is all I'm saying

[bright hedge]

Oh I didn't know, once I have a fixation with the game the rest of it goes out the window 😂 but I wasn't sure if any update is meant to make it so I have no chance of improving whatsoever even if I win a couple matches 😅

[oak edge]

If your new state bracket has any hq rushers yea being at the bottom of the barrel will make ya struggle lol this was a big update too adding t12s at a sooner hq level and adding t13s. Stats also matter but yea I've seen a shift in Commander duel since it was added

[bright hedge]

Thank you for clarifying! Seems live everyone is a hq rusher as my teams are like specs of dust in comparison to almost every person that comes up 😂

[austere saddle]

Regeneration % not matching.

[gaunt shoal]

Many of my alliance members can’t switch accounts to their Google account

[craggy pond]

I have reported it, please also report it to CS

[snow coyote]

Are notifications not working on Android a known bug?

[formal field]

The game crashes every few seconds on ios since the last update.

[devout ravine]

Might not showing right amount in flag capture event.

[gilded zinc]

Which iOS? The older systems no longer work because of the heavy graphics.

[silver kite]

It's a mistake or did i miss something?

[hidden mural]

I used a 1 day golden hammer but my 2nd build queue didnt activate

[narrow furnace]

Won't let me log in to the game, reinstalled the app, just gives me a network error saying about abnormal activity

[sullen oxide]

If it is saying “abnormal activity” you need to contact CS

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[narrow furnace]

Ok thanks

[warm basalt]

Apologies if it’s been reported already, but anytime I get a hero battle in the Horizon Hub, the battle automatically starts on Auto fight. I’ve restarted game multiple times, and toggled the auto button, but it still does it every time.

[gaunt shoal]

Yes. Does this to everyone.

[plush echo]

Has anyone had their max sim passes reduced dramatically today? this morning i was at max 37 and tonight when i logged in my max is now 27?

[plush echo]

stealth nerf or did someone mess up at PnS lol

[thin coyote]

I've had the same problem. Started for me yesterday

[past fiber]

Was it sorted? How many people?

[gaunt shoal]

He gave up

[hollow stone]

iOS and keep getting notifications for the Monster rallies even though I turned them off (and restarted). Aaaaa

[gaunt shoal]

Thought I was the only one lol. It was weird

[lime eagle]

It is doing my head in!!!!

[dawn hinge]

The shovels i saved from the last ruins treasure have disappeared from my bag on 3 accounts

[dull pier]

Only CS can help with that

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[oak edge]

🤦‍♂️

Is twitter all your bound to? And do you realize twitter has been asked to stop using for over a year. Worst cones to worst if you can't access it. Either find your way to a pc version or message CS

[past dawn]

I have 2 accounts utilizing twitter. I’ve tried to unbind them but was told by support it was not possible.

[oak edge]

It's why you add new binds to em. Can't unbind something without other binds attached. But I gave you ways to access your account I suggest when you get back in to add additional binds. Could fix itself on its own but twitters known to cause issue

[past dawn]

Thank you

[dire egret]

Fix content,the game does a update and npw i cant get into the game anymore!just before valiant!!

This stays on

[sullen oxide]

Please delete the picture because it has your UID in it.

And twitter changed their API several months ago. Please add a new bind opption.

You should be able to access them via PC

[echo night]

does anyone know what this is??

does anyone know what this is??

[sullen oxide]

Send @fleet delta a DM

[echo night]

Thx

[woeful zenith]

Does anyone know my my game is not loading on my phone? I have upgraded my phone, backed my content up to iCloud, restarted my phone. And it still will not load.

[dull pier]

Try switching to airplane mode for 20 seconds

[woeful zenith]

Ok thank you. I will try that.

[woeful zenith]

The airplane mode did not work. My game will not load on my phone anymore

[slow rapids]

Dear Commander, you seem to be having troubles logging onto the game. Try the following adjustments:

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail] or Facebook: facebook.com/PnS.37Games

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[oak edge]

So game is download correct and you can pull it up? If so have you tried a VPN to bypass that loading issue? Sometimes there's something stubborn stuck and VPN helps sometimes

[woeful zenith]

I think it is trying to update cause it says update failed. So I thought I didn't have room on my phone. But I checked. I do have room. So I don't know why the update keeps failing

[woeful zenith]

My game will load on my tablet but some things will not work. Like ruins battles. This picture is in my ruins battle on my table. So what ever is going on is not just on my phone

[oak edge]

Yes try a VPN. I use proton. And sometimes it'll help force the update through. I've had this issue and vpns have helped

[gilded zinc]

Try getting the update directly from your App Store. That'll help sometimes too.

[outer pumice]

I’m not getting notifications any longer. I have uninstalled the app and reinstalled the app how can I fix this?

[oak edge]

Notifications are known to Break and not work

[dull pier]

I haven't got them in over 2 years

[urban root]

The discount rate stuck at 28%, eben though I have upgraded to lvl 29, which should be 29% by now. I finish upgrade to lvl 29 about 10 hours ago.

[oak edge]

I think this is just a visual glitch at 29. I went to 30 last night and mines fixed

[urban root]

It happens to you as well when you reach lvl 29?

[oak edge]

Yes but now it's fine at 30

[ionic cove]

Sim training glitched

[runic mantle]

Maps are broken. Won’t find lairs either

[craggy pond]

Those Bugs got reported, they work on fixing 🌼

[rocky vigil]

So not only me 😂 thank you beautiful

[lime agate]

Why camt they just leave well enough alone?

Every time there's glitches like crazy

[verbal swift]

Last patch seems to fix simulation bug but still have issues finding tiles

[craggy pond]

We used to say on my WoW days back... never expect to play without bugs on patch day 🙈

[craggy pond]

Can you explain me that issue a bit more ? I havent made it to go online yet... busy day today 🙈

[verbal swift]

We cannot search for tiles, it goes to hq or somewhere random in the map, also the map is broken, cannot see tiles

[runic mantle]

@verbal swift they just said they have been reported 🙂

[craggy pond]

Ah, gotcha. That got reported, maybe shortly after the devs fixed the sim training

[spice birch]

😂😂

[late dragon]

Why there is never an update which is working properly from start

[torn shadow]

🤐

[craggy pond]

Those with still map Bugs please restart game and click fix button while loading, if still the map Bugs showing report it 🌼🍀

[runic mantle]

My fix button doesn’t work. It just freezes and hangs there

[craggy pond]

Then try without fix button 🙈

[rocky vigil]

For some reason that button seriously scares me 😂

[rocky furnace]

Не можу увійти в гру з мобільного( оновлення не завантажуються, а потім зовсім зривається

[hexed fulcrum]

Idem 😕

[urban sage]

Спробуйте ось ці варіанти наразі. Якщо нічого не допоможе, то вам треба звернутись в службу підтримки

[slow rapids]

Dear Commander, you seem to be having troubles logging onto the game. Try the following adjustments:

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail] or Facebook: facebook.com/PnS.37Games

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[rocky furnace]

Дякую🙏

[rough gorge]

Lol anyone seeing huge shields on rss tiles

[brazen locust]

I’m seeing this

I noticed it’s the flag of the alliance who won wasteland

[gilded zinc]

@vernal imp this should help you.

[vernal imp]

Ja. Das hilft ungemein. Seit 1 Monat warte ich da auf eine Antwort. 🤮

[visual gyro]

I haven’t been able to access the game on my iPhone all day, however I can access it on the windows computer. Anyone else have this happen when they try to launch the app?

[gaunt shoal]

First question. Have you tried contacting CS? Second. Ask for any refunds lately? Then try the steps. Clear your cache. Put on airplane mode for 30 seconds. Use a VPN

[visual gyro]

Yes I have gotten one reply from CS asking what steps I have done but haven’t heard anything else. I did have Apple refund me for a purchase I didn’t make a couple days ago. Would this affect it? I’ve cleared the cache, uninstalled and reinstalled, clicked fix game, putting phone on airplane mode and then off, switching wifi and Bluetooth off and on, basically everything but a VPN

[gaunt shoal]

It’s the Apple refund. Im sorry. 😞. Because you didn’t go through pns for the refund, they may want it paid back.

[visual gyro]

Oh wow, really? Will CS be able to help me with this?

[gaunt shoal]

That part I don’t know. You will have to keep the conversation going with them. Good luck 🍀

[turbid trail]

İphone

[gilded zinc]

Put in #💭closed-game-suggestions please. This is a known issue which they probably won't do anything about unless more iPhone users report it. Thanks.

[old surge]

"Bonds of Destiny" item collection event is not available for viewing anywhere in the game. This must be a mistake since previous event types like the SAW and Death Express events had their item collection events viewable from the start.

[slate flume]

Reported. Let’s see what they say.

The event is mentioned on the events calendar from Dec 1-18 and descriptions on event related items…. So it should be lingering somewhere.

[slate flume]

🤦🏻‍♀️ The only “feedback” I got was an SS of the game screen with the “Ayane’s Secret” even icon highlighted.

I’ve asked for more clarification, but for now it’s assumed that “Bonds of Destiny” = “Ayane’s Secret” 🤨

[old surge]

That's so odd because there's nowhere to view the clues the items unlock

[slate flume]

Short answer:

“The name of the new version is Ayame's Secret, and the name of the pass is the Bond(s of destiny). I'll check with the operations staff about that”

….and still discussing on the lack of visual aid when it comes to the “corresponding clues”

[slate flume]

...and here we go...
Regarding Bonds of Destiny and verification of it:
#📄bulletin-notes message

The actual Bonds of Destiny event will start Dec 6.

[wild tulip]

When I'm trying to click on the Leaderboard icon and there's a 'help' icon up underneath, it registers the click for the Help button instead of the Leaderboard button. -_- took me a minute to figure out why I wasn't going where I wanted to go...

[deft wharf]

My friend was in nuka, sheilded. Didn't hit anyone, didn't get hit by anyone or anything and then she gets zeroed still with a sheild on. On her screen the sheild was active, and then out of no where it just randonly dropped. I know nuka losses aren't permanent but it's a bug none the less and it needs addressed.

[oak edge]

So this I don't know how to describe this. But it's not a bug something about tile timing if you are not careful sending out drops your shield no warning. So be careful and don't rush sending troops out if your bubbling.

[grave gull]

it also depends on what level your friend was gathering from in nukaland because I was in nukaland and gathering nothing but lvl 2 with just one troop and I do not get in the top 80

[deft wharf]

You bounce off of people if you arrive second, it's happened to me everytime. If that were true then she'd have a battle report of her attacking a tile and she doesn't. It is a bug

[oak edge]

Your not hearing me right. It's not a bug I've talked to CS about it. In packed nukas there are moments if you are not watching times you will be labeled the attacker and lose your shield. As someone who has this happened a handful of times it was my fault every single time cause I wasn't being careful. Imo opinion not a bug a human error

[deft wharf]

You see the screenshot, no? If she attacked anyone, even on accident due to timing, then in her battle reports it would have said she failed her attacked or she has won her attack on nuka ore. However, there's absolutely no battle report saying that she attacked, ever. Therfore her sheild should hsve never been dropped.

[oak edge]

Kk your just here to argue. So I suggest send those screenshots to CS. YOU ALSO IGNORED THE FACT IVE HAD THE SAME ISSUE. Its human error and common in nuka. So have a good day.

[deft wharf]

Not here to argue. I'm here stating literal facts. Where's the attack report from her end, no where. Have a good day.

[dull pier]

Show the rest of the reports. CS will be able to see why the shield dropped. It's all saved

All they had to do was click 1 second too slow and the game would set them as the aggressor

[oak edge]

Exactly I have done this lol

[main wolf]

I’m sure this might be a known bug, but it’s downright annoying. When switching talents, it seems there’s a pretty significant delay for stat changes to take effect. In my case, it’s enough to go from 50% using my military talent to 49% on a L43 lair. Is there a known way/timing to get around this? Thanks.

[limpid crane]

Anyone having a hard time logging in using facebook

[strong burrow]

When are you switching talents? The talent applied is the one that's on when the march leaves your sanc, make sure you're in the right talent before the march leaves

[main wolf]

See, I thought it was the talent applied when starting the rally. Thank you.

[prime mica]

Never switch if you're in a rally

[snow coyote]

So when am I gonna get push notifications on Android phone? 😉 Or should I contact CS?

[grave gull]

you should contact CS or check your settings on your phone under the game to make sure that push notifications is on

[slate flume]

🤣🤣🤣 notifications haven’t worked in years. The most recent I got on my phone was “Attack on Destroyer has Started” …..the day after the event. 🤦🏻‍♀️

[oak edge]

Try getting that notification by 3🤦‍♂️ I had to turn outside game notifications cause it started sending for my main and 2 farms all at once

[slate flume]

I was fortunate that I only got it on my main. I think. Unless it was intended to be from my farm. I don’t know. But I only got one notification…..

[dull pier]

CS will give you the run around on this. They just don't work properly. Been trying to get it fixed for years

[snow coyote]

Thanks, definitely have checked my settings. I noticed I got the notifications on a tablet I was testing with but never for my phone.

[grave gull]

no problem happy to help

[jaunty siren]

I'm not entirely sure if this request is supposed to here but until I find out otherwise here it will go.
I have 2 accounts in s680 that during the process of following cs in regards to separating the two accounts became completely inaccessible. How do I recover these accounts

[grave gull]

did you write down the name of what you binded the accounts on like the name and everything

[jaunty siren]

Yes according to message that pns sent me I only had to unlink one acct relink it to the new email. My devices all have a different email so there's only a single option available. I found the email to send this too as well

[grave gull]

that is what I would do

[gaunt shoal]

If they were in the same account there is no way to separate them. If you had two separate accounts. Then it would be possible. But when you unlinked it before linking a new one. Now it’s in limbo and have to wait for CS to recover

[jaunty siren]

Ok ty

[wild tulip]

When attempting to quit Alliance, the warning screen is...wrong. Neither the alliance nor my own language is set to this.

[peak cosmos]

Yea I got this too

[icy bone]

Anyone else having this problem? It’s happened twice now and it’s taken about 10 minutes each time to get to that point

[oak edge]

1. Check phone storage
   2.I use a VPN to get round stubborn updates. I cannot tell you how or why but it sometimes works

[sullen oxide]

Interesting. It tells you extra information 🤔🤔

[wild tulip]

Must have been part of the update today, but they forgot to translate it

[jaunty siren]

Hillside you around still

[sonic zealot]

I made alliance of one to test something, and I didn't do anything in it, and when I go to disband, it tells me this

how can I be part of event when I never entered event?

[paper ginkgo]

Not exactly a bug, but an issue. We noticed that during valiant, out of state members’ resource tiles will have a banner in a dark shade of orange, while in-state members have the traditional red. This will be an issue for colorblind folks, plus sighted folks who can’t easily discern between the two similar colors. Can this be reported and a fix requested?

[untold lion]

I think this is an important reference point for colorblind people. Thanks 🌺

[hot bramble]

any Europeans here have the same issue with the mall ? It s in dollars 😭 I can’t buy anything. Thanks!

[gilded zinc]

Dumb question: is your device set to euro or British pound? Maybe it got switched during an update.
I live by KISS: keep it simple stupid.

[hot bramble]

It s set to euros. And now and then the mall switches to dollars. I usually don’t care but today it s quite annoying..

[craggy pond]

Ingame mall or official pns website?

[dull pier]

Only bug I see is @craggy pond is in the wrong spot. Should be next to me...

[craggy pond]

Im next to gerbsiii 🤭

[hot bramble]

Ingame mall but it’s back in € 🙌

[craggy pond]

Ah, ok... wanted to say to restart app and try fix button....mostly it repairs most issues

[dull pier]

https://tenor.com/view/goma-peach-peach-and-goma-peach-cat-mitao-cat-gif-5655019680452631412

[dull pier]

I'm adding this bug to my report

[glass epoch]

Falla is where she belongs

[untold lion]

then you should come to it. problem solved 😂😂

[untold lion]

certainly with me…. Right?

[dull pier]

In my heart. You are correct. Now for the sanctuary misplacing....

[glass epoch]

Ummhmmm

[dull pier]

Devs are going to auto relocate her sanctuary by new years! Bug fixed

[untold lion]

He said „yes“ because ummmhmmm means yes 🙃🫣

[untold lion]

you want Falla with you in the game?

[dull pier]

In game and irl

[untold lion]

I can't say anything in the game. but irl already taken 😂😂😂

[dull pier]

So am I. We'll make it work

[untold lion]

I want to join in then

So where do we start?

[craggy pond]

[untold lion]

https://tenor.com/view/door-hide-close-bye-cat-gif-22820275

[strong burrow]

Binding account rewards are missing the power choice box

[amber kiln]

Is anyone else having an issue with monsters antiserum not showing up in their bag? I have tried restarting and hitting fix game button without any luck.

[oak edge]

I didn't get it either despite showing it

[sullen oxide]

I’ve reported this. I didn’t even notice it when I bound myself 😞

[dull pier]

The text version of the rewards is correct. The pic is wrong

[strong burrow]

Well, that's tricky, I only did it because of that box

[oak edge]

That's rude I did it cause of that box lol

[dull pier]

Been there many times

[woeful zenith]

How do I get some one to boost the server? My game won't load it say can not connect with sever

[slow rapids]

Dear Commander, you seem to be having troubles logging onto the game. Try the following adjustments:

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail] or Facebook: facebook.com/PnS.37Games

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[gilded zinc]

What arrow keys? I'm on a touch device.
Ipad tablet mode.

[oak edge]

It should really say slide for the touch advices I sat looking confused for a good 5 minutes at this when I first started playing it

[flint sleet]

PNSKUMAMON I get invalid code when I enter this.

[oak edge]

It works. Did you accidentally put a space at the end?

[flint sleet]

No, I’ve even tried typing a couple times, still says invalid code

[oak edge]

Did you claim it already then? Cause that was just claimed

[deft wharf]

So, we have a massive issue. Because of the games laggy server problems, one of our members accidentally spent literal shit ton of alliance stock coins. Considering it was the games lag that caused this to happen, I feel like it should be reversible by the developers. If it was just a few million I wouldn't care but it was almost 1 billion. Help please and thank you.

This is the exact number of alliance coins lost on the games lag issue earlier today.

[gaunt shoal]

You can put in a ticket. But More likely your stuck

[deft wharf]

How do I do that?

[gaunt shoal]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[rose cloud]

Bought the daily specials on core, went to the core section and the same options were gone like I had already bought them there as well. Doesn’t seem like much of a daily special.

[deft wharf]

Possibly a bug? It's not out yet and I don't know why we can see it rn

[oak edge]

No bug new years is very close we always get teasers

[deft wharf]

Ah, ok

[little pelican]

I activated my kumamon mail background and my Saw one disappeared. It didn’t go back in my bag for me to switch back if i want

Anyone else having this issue ?

[sweet belfry]

Bug in 'Nova & Module' event. Bought the '2K Nova Ecn. Pts' in both the 'Rare Earth Shop' and 'Ruins Shop', neither were counted in the 'Nova & Module' event.

Lv 21 'Christmas Tree' reward of 5x '2K Nova Mil. Pts' also don't count towards the 'Nova & Module' event.

[oak edge]

Are they by any chance in your bag? I'm 70% sure you have to physically open em

[craggy pond]

Have you checked there?

[sweet belfry]

The items are in my bag, but the points for 'Nova & Module' event aren't going up. I'm expecting to get 10pts for the event for each 100 Nova points.

[oak edge]

If they are in your bag you will not get points till opening. They need to be loose gems

[craggy pond]

You need to use it to get the points

[sweet belfry]

but the instructions say to get the Nova points. There is not mention of using the points.

[oak edge]

Getting Nova gems is using em. Pns is not great with wording. Usually is Trial and error what they mean but that is pretty clear

[sweet belfry]

So the bug is in the instructions.

[craggy pond]

Its like... whats in your bag you own, but you havent open in such things. You need to "use" (open) it, it will not be used at research Lab

Its also with the boxes where you can chose enhancement mat, you need to open the boxes to make them count for like chip event etc

It makes it easier because you can hoard stuff

[sweet belfry]

So these instructions are incorrect.

[craggy pond]

So you can go for full points or when you have a lot patience to higher ranking by keeping things in bag

You get them by "use" (open) but its not actually used when you open them

As long you not "use" (open) them you have them in bag, not open (not got)

[sweet belfry]

So the bug is that it should read "Use 100 Nova ... Pts"

[craggy pond]

That would lead that its to use in research Center and thats also not correct

[sweet belfry]

That sounds like another bug ... 'Inconsistent game behavior'.

[oak edge]

Technically not a bug. Idk if it's the fact of its an overseas game where translations and words get weird sometimes. But to get Nova gems Some are loose gems you get and some are hoarded bag gems you open. So in turn no bug. Cause you can get loose Nova gems

Oh also hitting the use button next to the Nova gems is getting Nova gems.

[craggy pond]

As long as its in your bag you didnt get it. When you hit "use" button you open those gems and get it. It will not get directly used in research Lab, the use is meant to transfer those out of the bag to get to just have lay around open or if you then have enough together to spend them in research center

[dull pier]

Let me know what CS says or have HK dm me

[deft wharf]

I'll have HK dm you

[quaint kernel]

You 'get points' when your Nova points (pointed by the arrow) increase. If Nova points don't increase, you haven't gotten points.
You 'use points' when you click upgrade.

[ancient crystal]

Is this not the other way around?

[oak edge]

Nope think it's normal

[rustic moon]

What were the earliest tools made of?
-> Stone
That is so obviously wrong, I can't bring myself to answering that and rather take the one strike. Of course wooden tools predate the ones made of stone. Please fix that.

[oak edge]

If you google it it says stone tools

[sullen oxide]

Pretty sure it is backwards

[oak edge]

It is took me a moment to realize the numbers were switched. Them and their mistakes

[rustic moon]

It certainly does not. It says materials like stone and wood. The ones made of wood of course rot over time whilst the ones made from stone are preserved and can be found millions of years later.

[oak edge]

Then explain why all answers say stone. Also 1 class I aced in school and knew that was the answer.

[loud swan]

Personal and alliance points are in the wrong spots on the feast page

[oak edge]

Yea it's been posted above we all see it lol

[loud swan]

Sorry, missed it. Rocks were in the way

[oak edge]

Lol they are stones🤣🤣🤣🤣

[loud swan]

https://tenor.com/view/its-not-just-a-boulder-its-a-rock-spongebob-spongebob-squarepants-hug-gif-17867157

[red kettle]

I was coming to post the same thing. They are definitely reversed.

[ancient crystal]

The problem has just been fixed lol

[alpine plover]

Hi

[cyan salmon]

Need help. Just purchased rare weapons box and no diamonds points in showdown or for top off points. I am stuck in quest and need top off points for hero day. Please respond. I sent CS message but by the time I get response I think I will miss everything I was trying to accomplish.

@real coral @digital spruce

@dull pier

[sullen oxide]

Please don’t randomly tag mods.

Also, the rare weapon box has no diamonds

[cyan salmon]

Ok. Sorry. MY mistake
I for thought it had 30k like all those size boxes

[mighty thunder]

It won't let me click on the gifts that we receive for the Christmas event the ones by our base.

[oak edge]

You need to click the hq to see the claim button

[mighty thunder]

Thank you!

[spice birch]

hi a friend sent this.. he can't log in to the game.. what can we do to fix this?

[unreal dune]

Been getting this message all day, my internet is working fine on other apps

[craggy pond]

#🔥game-general message try this please when you have issues by connecting to server

[ember galleon]

How do you get to the top up site? The link in the 2048 game is broken

[past fiber]

Here you go:

https://pay.37games.com/platform/officialStore.html?gameId=191#/

[ember galleon]

Thanks!

[boreal forge]

If state bulletin is changed while you’re in clash, and you click the bulletin announcement, you get the s15 bulletin instead of your home state. I thought our Gov had cracked.

[gentle silo]

I changed my name around Halloween, how long until the game recognizes my name as it stands? Also, I've claimed gift codes in the past.

[urban shuttle]

I don't know if it's the game itself or what, but the ads are really getting to be a problem

[gaunt shoal]

Which ads are you getting? The initial pop up when you turn the game on?

[urban shuttle]

That yes, but in addition lately I'm getting ads that interrupt game play

[gaunt shoal]

There are no other ads in this game but the initial one. I’m curious to see what these ads are of.

[urban shuttle]

When I get a chance I'll see if I can record what's going on

[gilded zinc]

I've had one for the newsletter recently. And i sometimes accidentally hit the one for the silver card. Maybe it's those.

[ebon sedge]

How does this make sense?

[oak edge]

We call em joke quests there's lots of different points same amount quests and stuff like that

[sullen oxide]

Look at the time available to complete the quests. Shorter timed quests are “harder” so give more points.

[fickle moon]

Weekly Login Gifts: Are you limited to 1 Timed Recruit Coin per week, or total? Maybe I'm crazy, but I've been logining in every day, since I started playing, and I check that free gift daily, but gave only gotten 1 coin total over the past 2 weeks. A bug or I'm nuts.

[sullen oxide]

You should be getting 1 every week. Is it possible you used the other at some point?

If not, message CS through the game and they can give you history.

[fickle moon]

Thanks, and no I haven't used coins since the last event. I try to store up 10 before using them.
Again thanks.

[wicked agate]

After today's update the commander talent set selection is inactive for the selected set of talents, which makes sense, but the label is now in Japanese or Chinese signs.

Screenshot from today, language srtting German

[vague briar]

How to fix?

[ebon sedge]

But even accounting for the days/time available the points vs time and amount needed to complete are very far spread and don't make sense

[past burrow]

Zombie conga line anyone? 🤣

Zombies keep getting stuck in Dead rising, and find that it also happens with water trucks in alliance clash. Server 740

[lethal slate]

Mohon bantuannya,
Saya tidak bisa masuk ke permainan setelah update di playstore

[fair marten]

Hey I don't know if anyone here can help, but after this update I cannot get into the game . I've tried uninstalling and reinstalling the app and it just isn't working. It will start to load, get about halfway there and put up a msg that the update failed. Then the thing that checks the update will stop working at 10% completed.

Cannot get past this. Please help

[oak edge]

Clear cache. Turn on and off wifi. Keep hitting confirm

[fair marten]

Have done all of that

[fair marten]

It still isn't working and I tried what you suggested bionic

[oak edge]

Restart your phone. Try a VPN sometimes gets around some of the stixkiness

[fair marten]

Turned off my vpn and back in also did the same with the phone itself

[gaunt shoal]

Have you tried manually updating it in your game store?

[gilded zinc]

Try going to your game app and downloading it from there. I had to do that for tablet mode, loaded right away after.

[waxen patrol]

I have a player in my alliance that is having the same issue and he has done everything to try and access the game. He keeps getting to 10% and it crashes. He has contacted support but the idea they gave him he has already tried. He has tried Force Stopping, Clearing Cache, Removing the App and re-download it but still is having the same issue.

He is using Android so I wonder if its a Android issue

[oak edge]

It seems to be a huge issue with this recent update. I'm on android and it took clearing cache to get mine to work

[craggy pond]

I using Android but have no issue... maybe try to switch out of wlan or using VPN? Maybe very easy... did he tried to push fix button before it makes trouble?

[waxen patrol]

He got in finally downloaded the game from the website not from Google Play Store

[craggy pond]

Oh, that i heard also helps sometimes, good thing, im happy its working again 🌼🍀

[oak edge]

App looked like this then I hit fix game and now stuck with a failed update. I've restarted, cleared cache, uninstalled and reinstalled and everything as normal. Something odds going on and im in the same boat as others😂

An update... popped VPN on then went in the way I clear cache and opened app from there and it finally downloaded it

[stone fractal]

I'm having the same trouble. The app will not open.

[oak edge]

I had to force open it from the way to go to clear cache and then it forced the update

[reef nimbus]

Me too, I tried the VPN and what u said. Still not working 😭

[dull pier]

Contact [e-mail]

[gilded zinc]

Email or fb messenger CS about it with relevant screenshots. How to isn in pins

[oak edge]

For anyone wonder this is the screen I mean

[gilded zinc]

CS is not 24/7, so you prob won't get a reply until Monday

[reef nimbus]

I am going to have to do that, so frustrated 😦

[gilded zinc]

Yeah, it is. We've given you all the options we're aware of though.
Good luck!
Oh! It that phone older? Older devices can't handle the file size or the heavy graphics!

[reef nimbus]

I appreciate your trying

[oak edge]

I would really like to know whats causing this tbh this is the 2nd time this has happened. First time was fixed by clearing cache this time I had to force open with a vpn on

[stone fractal]

Exact same isuue here, Android phone. Nothing works and the app will not open, but same results on my tablet. VC starts soon and ... 🔥

[waxen patrol]

Delete the app and download it from the actual website from the main game. That is what my guy did in my alliance to get it to work.

I believe its a android issue from when they did the update

[stone fractal]

But that directs me to play store for the download.

[waxen patrol]

Yep download it from there.

Once you get it to work you can go back and use Google Play

That was the only thing that worked for him hopefully that helps.

[stone fractal]

Thanks, I will try it again.

[stone fractal]

Nope. Still won't open 😣

Tapped the wrench a few times for Fix Game. Nothing helps.

[oak edge]

Did you try force opening it through this screen #🦗bug-hunt message

[stone fractal]

I don't get that screen. It also will not open on my tablet.

[oak edge]

Holding down my pns I get this and then have to click this

[stone fractal]

Mine is similar, and I went to Clear Cache...still won't open the app.

[oak edge]

even opening app from there with a vpn? jeez wtf is going on

[gilded zinc]

I don't think Apple mobile has that screen. I haven't found it at any rate. Wish it did.

[oak edge]

I'm on android this is my only android I've been able to access this way lol

[gaunt shoal]

Apple you just push up to force close….

[stone fractal]

Nothing works.

[oak edge]

Email cs cause thats wonky

[stone fractal]

Thank you. I just sent an email, which was given by the 37Games/PnS website .. [e-mail] .. I will wait with fingers crossed 🤞

[oak edge]

Valiant is tm if you can try to gain access any other way like a pc or something? They might not answer till monday

[haughty pagoda]

During the Feast event i was not able to join it because the game kept crashing again & again no matter what i do i was not able to get in. I had perfectly fine internet everything else worked fine on the phone just not this game. Please solve this issue

[slim dome]

is it just me or cant you access cores on pc?

[sudden condor]

Habe Fix Game gedrückt und nun geht gar nichts mehr

[slim dome]

thank you

[woeful zenith]

I’m stuck right out in the middle and and alliance. Just attacked several people and before I could jump Im kicked off the game and it will not load. It keeps saying will not connect to server. I have restart my phone and everything. What is going on

[oak edge]

Internet connection rocky?

[woeful zenith]

Server problems

[gaunt shoal]

It’s your Wi-Fi or internet connection to the server.

[oak edge]

Definitely a you problem with your internet. If there's any slight disturbance pns acts up

[woeful zenith]

I will turn my wifi off and see if it will connect to the server then. Thank you everyone. I appreciate it

[sudden condor]

Fehler besteht immer noch meine Internet Verbindung besteht und ist stabil ich verzweifel langsam selbst Neuinstallation hat nichts bewirkt.

Bei 51% ladet es nicht weiter seid ich auf fix Game gedrückt hab.🤷😥

Was soll ich tun

[stone fractal]

This problem continues. I have emailed 37Games about it, received a reply and did everything they instructed (again and again), and still cannot open the app.
They have asked for my server number, is that the state My character is in?

[oak edge]

Yes server is your state number

[muted epoch]

Won't let me clicking on a green firework count towards the event. And I haven't missed a single day/firework.

[supple yarrow]

Hi all,
we discovered that the two bots that join zombie Lairs from lvl 1 to 15 dont join anymore. Does anyone know what the Problem is?

[gilded zinc]

You've exceeded either the hq limit, or lair limit. I'm not sure which. Or people are joining lairs.

[supple yarrow]

Several of our members tested lairs without others helping. And there were no bots.

[gilded zinc]

I'm not sure whether there's an hq limit, or if it's lair limit. But once you reach it, they don't show anymore.

[supple yarrow]

Newcomers tested, also other ones with big HQs

Ok, we will see tomorrow, thanks a lot.

[sullen oxide]

It is state age. Your state is too old to need help

[stone fractal]

I went to my phone settings and allowed unlimited data usage for the PnS app, and it finally opened. I did other things, so let me know if this works for your teammate. Good luck 🤞

[stone fractal]

This just happened for me a few minutes ago 😁

[gilded zinc]

Thanks. I figured yours have the answer. lol for future reference: so you know what the state age is to no longer get npc?

[ancient crystal]

Anyway, I think this is wrong😅

[gaunt shoal]

What’s wrong with it.

[grave gull]

I am getting the same thing

[ancient crystal]

That first picture is not an alliance display.

[gaunt shoal]

I see it. Same for me

[sullen oxide]

Thanks. I’ve reported it.

[grave gull]

thanks @sullen oxide

[gaunt shoal]

There’s no event boxes in the mall to buy marbles

[opaque breach]

No marble boxes for event

[gilded zinc]

The things for the 2024 monument?

[oak edge]

Its been fixed

[round ether]

Question. Did any of you in the past purchased all the daily’s boxes to get the discount, and got charge full price like you bought all the boxes separately AND when you contact customer service they play dumb like they don’t understand the issue and that for the past 3 days of back and force pictures and mails?

At this stage it is impossible they don’t understand the problem here.

[round ether]

Well I learned a lot today. They play dumb on purpose to not reimburse you and thank you for sharing your stories

[gilded zinc]

Ll. Go through email, it's more efficient. In game CS is a bad joke. I suspect it is mostly bots now.

[dull pier]

I had a convo with them and thought it was AI giving prompted pre-made responses

[gilded zinc]

It may have changed since the last time I contacted them then. It's been a while,so it's possible

[old surge]

Something about the world champion update caused Apex Match to have a perpetual ! notification.

[red kettle]

I cleared the perpetual notification by cycling through the tabs at the top of the apex screen. I didn't check to see if it turned back on the next time I logged in.

Also, does anyone know why the WLC charms (hospital, exploit quest) are showing up even though I'm not taking part on the event?

[oak edge]

This is normal fyi. Just restart the app or fix game

[sullen oxide]

It is there to show you the option. It will every time.

[serene spoke]

There seems to be a glitch with Nova/Module event:

Not getting ANY points for Economy or Military points…
Bought economy points in Pit Exchange… NO GAIN
Got economy points in Mystery Shop… NO GAIN…

Someone needs to track this down and fix it!

[sullen oxide]

Those nova gems go to your bag. You need to add them to your open total to get points.

[sullen oxide]

Click here to get event points.

[serene spoke]

Ok. Thanks. That explains what wasn’t understanding.
Thanks so much…
Not used to that set up. 👍🏻

[earnest niche]

Noticed training speed up showdown tasks are not properly being credited with the use of the general speed ups. One of my alliance members complained last showdown about the building speed up task and this is most likely the same issue. You can see that the time for the task never changes as I use the regular speed ups - I used 3, 5, and 10 minute speed ups with the same effect. The time needed to complete training reduces properly but the task is never credited. Please beware and report to CS accordingly

[ancient hull]

Anyone else not getting Nova points from Feast Sign in?

[oak edge]

You have a training speedup you need to do training not research

[oak edge]

It's a very tiny amount you probably will not notice a huge change

[earnest niche]

You’re right about that, sorry I accidentally took screen shots reducing the research instead of the training but I noticed it first on training and it made me wonder why the time was not credited. When I was speeding up the training I know I used it for training the first time, but went back two additional times and might have clocked the research center instead of the rider camp for those screen shots 😬

[verbal heron]

Anybody else unable to login into the game Facebook

[craggy pond]

Still login issues with Facebook?

[verbal heron]

I'm sorted I think Falla I am back on just lagging

[craggy pond]

Use a 3days shield maybe in case to be safe

[verbal heron]

OK thank you

[ivory ember]

Well im trying to post a short video of a major bug but it won't let me. In special operations 3 there appears to be tiles under the tiles we see and those are the ones that move and can't really play it because we can't really see what tiles we are moving.

[oak edge]

It's a bug usually fixed by going into a rally if ones up or restarting, or fixed game

[wild olive]

Tiles under tiles are moving but can't move the top tiles. This is in the Special Operations 3. Messes with game play.

[sullen oxide]

If you close the app, when you relaunch it will say there is an ongoing battle and allow you to resume.
The glitch happens sometimes

[wild olive]

👍 Okey dokey

[honest cairn]

The lag is getting bad again. It was ok for a while but now it’s getting worse

[ionic lake]

When will march delay be improved?

[dawn turret]

When is the notifications issue going to be fixed for none iPhone devices.

[unique helm]

Mobile game the arena isn't working, and I took it for a show down quest ghost_of_rex s32 iPhone
I tried closing/opening the game, shutting the phone down completely, using wifi and mobile data, clearing memory, and finally I hit the "fix game" nothing worked

[past fiber]

Notifications have been of since the beginning of the game. No information was given about them fixing it.

[simple wind]

It sure if this is the place. My screen is buggy on all of my devices. I have to keep getting out and back in to the game. Makes it hard to play

[bold geyser]

Lorren seens having troop booster ,but does not apply even if set team ,also symbol shows she categorized economy type.

[sullen oxide]

You have not evolved lorren enough to activate the troop atk be active. You need her to be higher.
And the stat will be passive, so using her in a lineup wont change anything.
And many heroes with troop atk are labeled as economy heroes. They arent specific to fighter/shooter/rider.

[mighty stream]

I cant log in to my other accounts! Anyone else having this issues? Idk if this the right place to post?

[bright bane]

I am having this issue as well, can not swap between my goggle accounts and have not heard anything from customer service yet, started during feast for me

[unreal socket]

Guys are you getting notifications? Im on iOS and not getting them

It’s also not counting my@help attempts in cultivation center. I’ve fertilized 5 other ppls crops!!!

[gaunt shoal]

Many have lost their notifications over the years to never get them back.

[unreal socket]

What the

what caused it to happen
We give them so much money!! 😡

I’ve seen it’s a problem with the most recent iOS

[unreal socket]

It’s unacceptable, sorry Kazumi

[left igloo]

Anyone having problems with the cultivation center disappearing?

[unreal socket]

What’s happening

[pseudo latch]

You moved the seeds building and now the tavern is broken, I'm only able to do basic recruitment

[surreal drum]

I'm having issues in the tavern. I can't click on anything but basic recruit.

[craggy pond]

We have forwarded the tavern issue and wait for reaction #❗status-update 😊
Please have some patience 🍀🌼

[knotty warren]

When I open Noah's Tavern, it opens on Basic Recruit, however, it won't switch to the other 2 in order for me to use any other coins in the tavern. This is across all my HQs and happened in the last hour. I have a assignment from the cultivating center for the advance recruit, but can't complete it because of this, and must spend diamonds to rest it to something different. Please advise.

[craggy pond]

#❗status-update

[knotty warren]

Just saw... sorry... I'm glad it's not just me, though

[craggy pond]

We got Feedback, the Noahs Tavern issue is under fixing, will hopefully work again soon like usual 🌼

[outer cloak]

Confirmed, the new update solves the bug

[knotty warren]

It's fixed! Thanks

[unreal socket]

Any response on the notifications issue? I’ve had two tickets

[oak edge]

They probably won't ever be fixed. When I Uninstaller and reinstalled I got all 3 of my accounts at once its better them broken imo

[unreal socket]

I deleted and reinstalled

[unreal socket]

Are you on iOS?

[oak edge]

The notifications are broke for both Android and apple

[old bluff]

Is there an issue with ACE daily leaderboard today?

[sullen oxide]

Don’t see an issue. What are you seeing or not seeing?

[old bluff]

I add points and my leaderboard ranking goes down

Dropped from top 5% to bottom 25% (shown as 98%) via adding

[sullen oxide]

Because other people got more points. There were several feasts that would have added a lot of points to some people.

[old bluff]

I have people in my alliance with 1/10th the points ranked higher.

And I just added another 4m points an my ranking dropped further

Oh well, it just resolved itself and I'm now in top 0.5%

[dense patrol]

Anyone else having issues with PnS on PC and switching accounts. I cannot switch from a facebook login to facebook login. The login dialog box never opens up it just immediately logs me into account #2. I have tried updating, restarting, logging out of facebook in my web browser as well as application. Nothing seems to help.

[old bluff]

Never seen this behaviour before

But fixed now

[oak edge]

I had this issue and could never figure it out so now I have my 2nd bind for my 2nd account hooked up instead

[oak edge]

Did you read the top? It refreshes every hour probably took a bit to adjust it happens ive seen it lol

[dense patrol]

Bind?

[old bluff]

Yes, I waited for two resets hence I asked its behaving weird today- but also in a good way

[oak edge]

Binds are Facebook, google, etc... always good to have more than 1 hooked. My 2nd account uses the google and my 1st uses Facebook option on pc

[dense patrol]

I have 5 accounts

[oak edge]

It's cause there have been a bunch of feasts it's normal

[dense patrol]

2 are google, 1 is twitter and 2 are facebook. I am not having the same problem with my google accounts, only facebook.

[oak edge]

Facebook has always been sort of an issue on pc once 1 account us hooked up there it's rare it pops up needing the password sometimes if I spam the switch to Facebook option I can get it to pop up

[dense patrol]

weird, i have had no issues until today. I play on all my accounts on PC at home and at work (to keep up with gathering) and I haven't had problems on either of them, until now i have lol.

[oak edge]

I've always had the issue just since my 2nd account has multiple binds it never bothered me lol

[vale birch]

Is there a problem with the current break loose. I've been adding point but will not budge above 96%

[sullen oxide]

How are you adding points?

[vale birch]

Though items in rare earth etc for nova

[vale birch]

Rare earth

[sullen oxide]

Getting gems from rare earth puts them in your bag which doesn’t give points. Using them from your bag (or from the Nova + in the top right corner) is how you earn points

[vale birch]

Complete blonde moment 🤣🤣🤣🤣

[sullen oxide]

Also, for future reference, glory gives you better points than nova from rare earth 👍

[vale birch]

I used all my glory. Was just topping up. But thanks for the tip. 😁

[oak edge]

Did you leave to state alliance that didnt do clash?

[drifting star]

Hah, yeah i am indeed with state alliance at the moment, cant check the clash schedule

[oak edge]

It's normal it'll reappear when ya go home

[drifting star]

Tyvm, will remove the post from here then

[dense patrol]

so apparently i am only having that problem with the work PC. Home PC still works as intended....hmm

[wild tulip]

The PC version, last I knew, does 'updates' by reinstalling the program but isn't coded properly to delete the old. Sometimes old versions can interfere with new version. That might make sense since your issues corresponded with the newest update ? Check the versions on your home/work PCs to see if one has recently updated

[left yew]

Where is the cultivation Center?

[slate flume]

This isn’t really a bug. 😬

But Cultivation Centre is located where the Parade Grounds building was and is available at HQ15+

[tender agate]

Spec Ops box doesn’t show Ayane weapon

[slate flume]

Those are two different Spec Ops Boxes.
The second image is “Spec Ops Design Box II” which will contain a different list of designs available.

[tender agate]

If you check 777 coins page and click on the spec ops, it shows Ayane weapon

Please see the background. It’s blurry but you can still see that I checked it on 777 event box

But when I got the ops box from 777 it turned out to be spec ops 2 boxes.

[slate flume]

Okay. So the issue is that the icon on the first page of Joy 777 shows the contents of the “Special Ops Design Box”- which has the option to get Ayane’s weapon.

But after spinning, you received the “Special Ops Design Box II” which doesn’t contain the design.

If you click the “check rewards” link. It’ll show the probability of the rewards and all boxes are II

I will report the issue that the wrong box is being advertised.

[tender agate]

Ok, but I picked the ops box as I was expecting to Ayane prints. Please ask if pns if they can revert back to the 777 jackpot boxes

[slate flume]

You will need to contact CS about that. I can report the issue to the captains for them to look into it and get it corrected in game. But anything related to corrections and compensations to accounts will need to be dealt with CS.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[tender agate]

Understood

[loud oyster]

@humble oxide Post about the 742 thing here

[glass hamlet]

I found this issue only happens in the simplified Chinese version (but not the English version). In Campaign Chapter 3-3, when this little girl showed up, the app always got stuck there. No matter what option I chose, the app stuck until I exited the game.

[deft tiger]

關於奪旗活動的個人隊伍移動，在準備階段裡「換到此路」的動作需要操作兩次才會實際移動。麻煩大大看看

[solemn fjord]

I ran into an issue with this last joy777. Who can I reach out to and ask questions about it?

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

There isn’t 200 daily points

[south pendant]

Discord bind doesnt work

[craggy pond]

Discord is more a connection option, not actually to bind your account to have it safe

Its confusing because it says to bind, but its more to connect your ingame acc with discord acc

[fading rapids]

This! I sent a message to moderators and got a response telling me to unlock Sim training 🙄 It's a max of 190 including Sim training.

[gaunt shoal]

That’s a no. I have it unlocked. Sims training takes the spot of the use resource one

[floral isle]

Lora & Jessie not achievable 190/200

[oak edge]

Not broken pretty sure dailies will keep stacking each day to get more coins

[near cypress]

Since one of the recent updates, I no longer get notifications for the account that I am logged into. Is this a known issue that is being fixed?

[oak edge]

thats normal most peoples notifications do not work

[near cypress]

Used to work perfectly for me. I seem to get notifications for my farm account but not my main🤷🏻‍♂️

[oak edge]

used to work perfectly for all of us... at one point lol its better without the notifications always inaccurate

[near cypress]

😂yeah true, a rally notification would come up for a rally 20 minutes ago, they were buggy. But good for mails

[copper garden]

Am I the only person that’s not getting their Arena Surprise boxes? Only happening on my main account though.

[gaunt shoal]

You only get 10 a day. Have you got those atleast

[near talon]

Bonjour

[jolly stone]

it is misspelled
d is to much at the end

[copper garden]

I haven’t gotten any since reset on my main account. I checked two of my others and they get them. I only noticed because I was trying to get the frags for SD to finish my quest.

[quiet obsidian]

Posted in general, but has anyone noticed diamonds missing as of last night?

Don’t have a screenshot so I cannot prove anything. I know I had at least 75-100k diamonds, but this morning I woke to 7k

[patent lagoon]

Ищу новый сервер

[gaunt shoal]

@hybrid brook send them a personal message

[daring acorn]

Okay, so it's legit. Thank you.

[modern sierra]

Hey everyone, I’ve run into a bit of a snag and could use some advice. Recently, I had a purchase that initially seemed to fail, but oddly, I ended up being charged and received the items two days later. Now, I find myself with items I didn’t intend to keep. I’ve tried reaching out to customer service, but there seems to be a disconnect—they’re not recognizing the charge, despite what my bank statement shows. Has anyone here experienced something similar? How did you handle it? Any suggestions would be greatly appreciated

[gilded zinc]

Try contacting them via email or Facebook, I game is a really bad joke with canned responses. The information is in pins.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[civic smelt]

Is there a bug with purchases? I applied for a refund this evening because I tried to buy something yesterday during the Ace event (I think it was speedups or something, priced at 9.99), the Google play store took me through the payment process and said paid but when it forwarded me back to the game it gave me the same little box it gives when you try to back out of a purchase (Which I didn't ad I really wanted the speedups), thst said purchase failed.

I only realised this evening that I'd been billed by Google so I included details in my note. It's the 3rd time this week that I've had this happen. I went to purchase a nova thing just now and have had the same thing happen again.

No item, the recharge failed thing, but the payment has gone through on Google. Only 0.99 this time though. Is this a bug or is my account broken?

[civic smelt]

Similar but not receiving items either. Just getting the failed message, no items. But Google playstore is processing payments. It happened 3x in a week so I applied for refund but I've just had it happen a 4th time for a lesser amount too. Its putting me off buying now.

[modern sierra]

Im sorry you’ve been going through this too. It is sneaky of them to charge us days after showing a failed transaction. The CS replied me to saying that they’ll “try” to do something about it and contact me if they have a resolution. And of course they never reached out back to me ever since. I also tried emailing their CS and I have never received any response. I gave up

[rose cloud]

I’m pretty sure the might from Cores is not being counted in the Flag Capture event, at least for me. My might in there is approximately 1 billion less than my lair might, which is around what I’ve added with Cores.

[elfin island]

Just wanted to point out the game is very glitchy, even on base settings to see if it helped.
I have wifi 6 and 1gig speeds, no other apps running on S22 device. The game becomes very digital, and pixelated frequently, with a lot of lag, and "white circle". Any suggestions?

My graphics perform excellent in other heavy games on high settings, so do not think the device is the issue.

[oak edge]

Pns will find the 1 thing wrong with your internet and lag. Try shutting down your device for 10 to 15 minutes see if it helps

[elfin island]

It's been ongoing for weeks now. My phone is off for periods of 4-10 hours multiple times a week.

[hot ledge]

Try deleting and reinstalling?

[dull pier]

Less to do with you. More about the location of the servers and your isp. Try a VPN. Solved that for me.

[elfin island]

Wonder where the NA servers are? My isp is amazing also, I've utilized it for crypto for years and have over 99% uptime over last decade.

[dull pier]

They aren't in NA

They dont have regional support

[elfin island]

Well, I've had good luck for a long time. Too bad pns only care about the incoming $$

[dull pier]

Like 99% of companies and people

[acoustic fiber]

Cleared all 12 levels of the alliance trial in one turn but this is how they posted in alliance chat. They aren’t in numerical order.

[elfin island]

They ask for a survey, than it glitches out every time.

[river bough]

Hallo

Mein Englisch ist zu schlecht daher probiere ich es auf deutsch

Es gab vor etwa 3 Wochen ein Event wo es Adrenalin Booster gab ( Reihe 3 ) diese sollten nach Beendigung des Events in notsignale umgewandelt werden.

Jetzt gibt es das Event mit Tomaten. Wird es da das gleiche Problem am Ende geben????

[gaunt shoal]

It will be converted at a later date

[rocky vigil]

So... has this happened to anyone before?

[sullen oxide]

Best to contact CS and ask them to investigate.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[rocky vigil]

Thanks mate 👍

[wraith ore]

I kept having this problem with numbers glitching every now and then

[gaunt shoal]

This is with many. I also get this

[wraith ore]

Another day another display bug

[modern sierra]

Is it a known issue that scrolling on the battlelog pages are wonky and doesn’t work half of the time? It bothers me

On iOS

[hollow mountain]

Bonjour, j'ai besoin de votre aide, svp, nous avons fait une alliance sur le S801 , mais beaucoup n'arrivent pas à parler sur le tchat alliance, ils ont passé le chapitre 5 et ont la salle alliance, comment débloquer ce problème, svp

[tender dew]

My game is set to English but I’m getting the devs’ native language when I go to quit alliances. 😅

[sullen oxide]

Yes, everyone is. It has been reported.

[jovial river]

Is there something wrong with the converting mechanism of the game?

Either that or PNS is falsely advertising that event items will be converted to distress signals after the event ends? Why are there adrenaline boosters and now Kumamoto Tomatos cluttering up my bags? Rather than being converted to Distress Signals when the event ended which was what the game event instructions stated.

Can you please look into this and fix it and convert these items before the next distress signal event starts? That would be great...thanks!

[oak edge]

It's not a bug. Usually they make then convertible with the next update or after a colab ends. It's how it's always been. It's just mysterious on a when. And then there are sometimes it's convertible right away

[jovial river]

It seems that PNS interrupts my game play daily for new versions of their game being detected and immediately kicking me out and updating my game, usually at the absolute worst times for me. You would think they might be a little closer to the time frame the event ends on converting these items...You know something that the players actually want and are counting on. I actually question if the developers understand why we play this game or if they just vie us as mindless robots waiting to give them money???? How long has it been since the last adrenaline booster event, months? We haven't had an update or a collab since then? Come on...

[gaunt shoal]

It doesn’t matter to convert if we don’t even have an intel to use them….. patience

[uncut lily]

How is it that my destroyer damage does not improve at all after 1 week of playing and advancing?

[solid cloud]

What did you advance?

[oak edge]

Is something bugged?

[past fiber]

Salut, le problème a été résolu ou les gens n’arrivent tjrs pas à communiquer?

[wooden fulcrum]

Bonjour, impossible de se connecter depuis 15 minutes (connexion hote introuvable) , j ai essayer de lancer une réparation mais rien n y fait.

Problème général ou soucie de mon côté ?

[hybrid geyser]

For some reason i don't have all rooms available on this server,

[sullen oxide]

Click on the ▶️ next to the categories

[left quartz]

Any ideas on what I can do?? Tried uninstalling and reinstalling

[hybrid geyser]

Did that still missing

[gaunt shoal]

Which one are you missing? DOA/dr? It’s gone

[oak edge]

Um is there a reason I cannot select presets now trying to auto in pit 👀

Nevermind took freaking 80 clicks to get the sweet spot on the arrow

[tranquil forge]

I have sent an in game message, but my second build slot in not working, I spend 3,000 diamonds for a month and it still won’t let me use it. On my second account I used a 1 day from my bag and the same thing happened

[oak edge]

If your build time is longer than the one you bought it won't let you build it at least I noticed that issue on my baby farm

[tranquil forge]

It was a month long one so it should work

[polar terrace]

I don't think it works that way. Or at least not for Golden Hammers.

[gaunt shoal]

Maybe you’re right lol. That’s how it used to be. I just checked. Your right. I removed

[tranquil forge]

It is now happening to all 3 of my accounts. I put in a ticket. I hope they compensate for all this lost building time:(

[sullen oxide]

Can you show screenshots of your build queue, showing time left, and what you are trying to build?

[oak edge]

If the build timing is longer than the end time of the build hammer you will not be able to build that thing

[blazing skiff]

This feels like a bug somehow, it's adding an extra hour once I go to build my troops?

[sullen oxide]

Is that happening each time? Or did a boost run out at the wrong time?

[blazing skiff]

Fresh boost and each time.

[sullen oxide]

Send the SS to CS, and let me know what they say. The extra second is normal. An extra hour is not.

[teal lintel]

Anyone else having issues with gathered resources (wood, food, steel, n gas) not showing up in their bag or warehouse? Gathered 1,058,501 in wood from alliance mill and then 2 troops gathered 280,000 food from tiles and NONE of it showed up in my bag or warehouse. Received credit/points for them in daily quest but the resources are not there for me to use.

[acoustic dirge]

Rare Earth Mines: after I steal a pit, the battle result appears announcing win, but no other box appears after to report total stolen. It used to appear separate when I tap in victory screen from pit battle.
Do I not get to know the stolen amount anymore? Others have this same experience. Been like this since 902 update.

[sullen oxide]

It doesn’t show you anymore at the time of battle. But you can see it here then clicking on Record.
Also, it is always 20% of what was already gathered.

[wild tulip]

Typo here:
The text says the event lasts 14 days but says all prizes must be claimed on the 4th day. It should be 15th. At time of posting, Timer is at 13 days 21 hours remaining.

[sullen oxide]

Yes, reported and being worked on

[haughty pagoda]

Something is wrong with the game it keeps crashing,
Help me

[urban raven]

My game keeps crashing. I've spent too much money on this game. Please fix the bug

[woeful junco]

Cultivation Center in Chinese

[blazing skiff]

I know you wanted to know the result, well it seems that by the next day it was showing the one day 12 hours x minutes on both the build button and then the time.

Not sure what changed that fixed it but there might have been a small update that I saw get pushed in between

[sullen oxide]

Glad it got fixed 👍

[grave gull]

they need to fix their cash mall

[rapid gorge]

Hi. I just lost 4,000 troops. My March was 325,000 and just dropped down to 321,000. Military talent is on. No changes made. Any ideas?

[oak edge]

Weapon taken off? Subscription end? Hero reset?

[rapid gorge]

I don’t believe I have changed anything. I definitely did not reset a hero. But let me check my weapons just in case.

It was a weapon switch. Thank you so much!

[rapid gorge]

Thank you!

[stray pond]

Is it normal for some states to not hold apex event ? State 787 hasn't had apex for 3 weeks but other state accounts have

[stray pond]

Our state has now missed it's 2nd apex event ,please fix it we are missing out on rewards

[halcyon cypress]

Got an ingame popup message: Fix game data.
Clicked it. The game is no longer loading.

[gilded zinc]

Do you get the splash screen? If so, press fix game in the top right corner, force close the game, and reload. If not, go to your App Store and download the update.

Can the devs please run a more in depth virus scan? I was hit by someone else while gathering tonight for the first time in more than a year because neither of us started flashing until I was nearly at the tile.

[halcyon cypress]

It still says: loading failed

[gaunt shoal]

Clear the cache on your phone. Then when you do that. Enter airplane mode for 15-30 seconds. Then off airplane mode. And start the game

[halcyon cypress]

Reloading the game from app store helped. Thx!

[gray schooner]

Hi, Ray's ability is not working, it should make some damage to all enemies, according to description, but it doesn't 😓

[acoustic fiber]

How do you get to 200 daily activity points in the ray Ramos event when only 190 are possible?

[gaunt shoal]

It rolls over to the next day.

[acoustic fiber]

Ah so it’s cumulative and doesn’t reset. Got it! Thank you!

[terse olive]

Cultivation Center isn't translated in the english version when tapping on the name of another player in chat (don't know if other languages are also affected)

[pastel dust]

How are can we get 200 daily points if only 190 points are offered

[sullen oxide]

It continues every day of the event.

[grave gull]

my leader has a time for Alliance Clash that shows 24:00 to 25:00

[oak edge]

Depending their timezone it could be normal

[gaunt shoal]

Yes. Shows local time

[sullen oxide]

Yeah, that is right

[stray pond]

How do I get help with this problem? Do I need to take it to the top dawgs lol

[grave gull]

their time zone is East Coast and there is only 24 hours in a day not 25 hours

[oak edge]

25 is 1am our time thats normal it's 25

[grave gull]

1am is 0100 hours military time

[polar terrace]

It's an old display bug that they never fixed.

[grave gull]

I thought it was

[gaunt shoal]

Best thing to do is contact CS. Have you ever had it?

[stray pond]

We have had one apex and that is it , we have our 2nd Zenith this weekend

[stray pond]

I have farm in a newer state and they already on its 3rd apex event

[gaunt shoal]

Yeah contact CS

[stray pond]

Thank you kazumi

[oak edge]

I don't think it is. Cause I've seen 25:00 outside this game before like that. And especially since it's been round as long as I've played.

[solid cloud]

It’s definitely a bug. 1 am is 01:00.

[oak edge]

But what im saying is I've seen it outside this game too. I think it's something due to time translations so can't be a bug if this isn't the only spot I see it. Also technically midnight is 00:00 if we talking military time so it's definitely gotta be normal

[slate flume]

Most likely how they programmed it as convert starting time as local time then +1 … but didn’t program it as time (00:00-23:00), just basic numbers. So rather than the correct 00:00-01:00 it’s 24:00 +1 🤦🏻‍♀️

So it’s definitely buggy programming.

[strong burrow]

I think they did it to keep the date as the same, because 00:00-01:00 would be 2024/03/08, not 07, but yeah, lazy programming

[red whale]

Trial of survival is broken. All my dailies are done. Nothing registers

Who screwed up the code/db? 😂

[gaunt shoal]

It’s over that’s why.

[gilded zinc]

You can only collect anything you've not collected yet. You can't add to it any more.

[gusty tusk]

Ray Ramos skill is not working in Hero Duel Survival. His skill may be working in older states, but newer states are not. Tried using him in S800 and only the animation is lit but no effect.

[gusty tusk]

So it also appears Ray's ability doesn't work in campaign too.

[sullen oxide]

How enhanced is your Ray? Like most heroes, don’t expect much from a +0 ray

[gray schooner]

He is +1 but look at video, he deals no damage at all. His ability damage = 0. Even animation is not working correctly. In the Ray's Trial event everything is working correctly, but in the other challenges he is just broken

[sleek marten]

Why is Ray Ramos just "Shaking the screen" every time I use him in the campaign? he is supposed to deal 240% damage. Other buffs seem to be working for him.

[sinful trellis]

Seeing the same thing with Ray Ramos power not working outside his trial

[slate flume]

Yes, the text for Cultivation Centre not translating has been reported. No feedback has been given when it will be corrected.

[autumn lodge]

Is this supposed to happen? We only lose points when getting attacked in rays trial? We don't get points for successfully defending??

[sullen oxide]

Yes. It is as per the rules posted.

[autumn lodge]

So I only gain points during battles I initiate AND win, but I can lose as many times as people challenge me... That sounds.. ~~ Fair ~~ 🤣🤣🤣

[sullen oxide]

Yeah, it is unfortunately an intentional decision by PNS for this event.

[rustic moon]

Flag capture blank screen for all players in alliance

[sullen oxide]

Can you show a SS? It looks normal on my accounts.

[native mulch]

🤷🏻‍♀️

[sullen oxide]

Need to restart your phone and/or clear your phone cache. That is a local memory issue bug

[gilded zinc]

I get this several times a day. Clear cache/cookies, turn device off, wait 10 secs, turn it on again. Or learn to live with it since it will eventually clear on its own.

[vapid pewter]

morning! I have a quick question. I'm doing a sponsored event and one of the people who's completed getting a 5-star character and lvl 5 headquarter isn't showing up for me. They clicked the link and everything is there a way to reconnect the account?

[trail hare]

Does a puzzle that can't be solved count as a bug? I plugged all 6 possibilities into a solver when I couldn't get to the bottom of the last 3 vials; all possible color combinations have 0 solutions.

[tardy galleon]

The same thing is happening to me... "need 3 empty bottles" appears on a website that derives its answer from an algorithm.

[gilded zinc]

<@&742285797725569104>

[untold lion]

Thank you

[gilded zinc]

<@&742285797725569104>

[wild sparrow]

Не понимаю)

[sullen oxide]

Not really a reason to tag us

[sullen oxide]

#💎link-account

[urban sage]

Что не понимаете ?

[trail hare]

Is the 7* research gear properly displaying its boosts? The original announcement said it would reduce nanotube cost, which I sort of assumed was a mistype and they meant proton accels, but it doesn't seem to reduce cost of either. Is the expectation really that we'll spend $150-300 for 12% off wood, the only rss cost in research that matters, and a 120% research speed boost? Those numbers are not encouraging my debit card to come out and play 😂

[finite dirge]

Found a display error bug. Last in the list on glory.

[sinful quarry]

This is where it forces you to pay to win.

[zealous canyon]

Purchases have been glitching recently. It has happened way too often.

[plain wagon]

Anyone else having problems with the match 3 game after the update? If I lose connection or game crashes in the middle of a battle, it comes back to a defeat. Happened to me on arena, special ops and campaign

[sullen oxide]

Yes, I yelled to the captains about it this morning. I lost a spec op run, and 2 sim training runs

[strong burrow]

I lost an arena match too, they used to let you continue if it didn't take too long to come back

[sullen oxide]

It still gives you the option to continue, but just brings you to the auto fail.
Hopefully they fix it shortly

[plain wagon]

Hopefully before alliance conquest

[polar terrace]

I failed a Ray Arena match because my game crashed. No option to continue after I restarted. Maybe that was the start of the bug?

[oak edge]

It started somewhere cause my hq30 got the same on an alliance trial battle

[gilded zinc]

New event, Dream Inspiration, won't let me click information or back out. Had to force close and restart

[rotund zealot]

Suspending accounts for saying words without context is the stupidest thing I’ve ever seen, and has now happened to multiple accounts. I’m not spending any money on the game knowing that saying anything, even something as benign as shenanigans, is going to get me kicked out of my own account.

[trail hare]

That's ridiculous. I got 24-hour silenced once because I was having a conversation about school administrators. They can be a little over-zealous.

[boreal stirrup]

<@&742285797725569104> Can this be confirmed to be an issue and will it be ongoing?

[rotund zealot]

We’ve had multiple people get suspended so far

[dull pier]

Don't tag Mods for things that aren't urgent

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[dull pier]

Only CS can help with account recovery

Making inappropriate comments in a 12/13+ game will be you muted. The filter will auto mute.

[rotund zealot]

Pns math is a dirty word

[boreal stirrup]

hmmm i guess we will never know lol, i will contact CS and ask who i should contact for in game questions then

[oak edge]

That mute makes sense tho they explained why "admin" is taken seriously

[dull pier]

Ok

[verbal swift]

Can we fix the UX please ? Map is a mess, bubbles are next to HQ, we actually need to click in a empty spot to target an HQ

[oak edge]

Floating hq? Best part this person isn't even sitting here currently👀😂

[trail hare]

Mutes and kicks should be reviewed for context. a 60-minute auto for someone to review would've made much more sense than 24-hour based on a bot.

[oak edge]

Admin is the only 1 I understand 24 hours for its to prevent impersonation or whatever that is of devs

[trail hare]

yeah, I get why, and on review if someone actually is impersonating an admin, I hope they permaban em. but a little faster turnaround on the mute would've been nice. even 12 hours, to me, would be much more reasonable than 24 hrs since bots don't understand cir***stances 😂

I mean, obviously I wasn't that mad, I still play, just felt like a long timeframe for trusting bot logic

[oblique swift]

Is there a reason why many in the same alliance all had their shielded disappear but CS is refusing to correct it and claiming no shields… we all saw each other’s shields on. 🙄

[gilded zinc]

If you used 3 day shields, this is a known issue.
Screenshot when you put them up, and battle reports from being scouted/hit.
As far as I know, no one has ever been able to prove that the shields were the problem and not user error to PNS' satisfaction.

[last stream]

Has anyone had a issue in the dream inspiration where 2 points are being consumed instead of 1?

[oak edge]

<@&742285797725569104>

[dull pier]

[paper ginkgo]

Seems like the march speed to the ardent fans are sloooooow compared to previous AP events.

[gilded zinc]

<@&742285797725569104>

[untold lion]

Thanks

[vestal harness]

Nanoweapons. I created a purple deathbass nanoweapon and it's not even in my inventory. this is like the third time this has happened. And I'd really need that purple deathbase for Lady M...

[lapis crater]

game is so slow and laggy

[gilded zinc]

<@&742285797725569104>

[abstract night]

Clues for all three parts in discord #puzzle?

[grave gull]

I just upgraded my hq to 29 and I had a troop size of 170,000 that is with the troop size heroes evolved and I lost 10,000 now with the hq upgraded

[sullen oxide]

Are you on the right talent?
Did you swap out a weapon?
Did you accidently save your march wrong in hall of war?

[grave gull]

I was on Economy and not military

[nocturne furnace]

logging in through x doesn't work anymore

[ionic cove]

Oh thank god I’m not the only one

[nocturne furnace]

@ionic cove yeah i was looking to see if anyone else experienced issues but couldn't find any... Lucky i'm not alone in this haha

[oak edge]

they said over a year ago to stop using twitter

[nocturne furnace]

how do i swap it off twitter by binding to google for example?

[slate flume]

See #❗status-update message and the original post link is included.

[ionic cove]

I was never told this.

[oak edge]

it was a huge thing last year it was a bulletin a twitter changed to x everyone was mass panicking over it

[ionic cove]

So our accounts are gone then?

[oak edge]

if you have access to pc i suggest going that route to get in twitter and switch binds up(my twitter still hooked on mine despite not using it anymore)

[nocturne furnace]

not working, already tried it...

[ionic cove]

Don’t have access to one lol

[oak edge]

then do katos route

[tardy mantle]

@exotic pivot

[drowsy crest]

So wtf? Our accounts that were linked to Twitter are just gone? PC doesn't work either... at least not for me. 😖😡

[oak edge]

You'll have to email CS. Make sure if you a spender you got receipts also having make and model of your device maybe asked. If you don't have your uid

[drowsy crest]

Thanks...
I sent in a ticket under one of my FB accounts. Haven't heard back yet.

[elder frigate]

@titouteets You might not hear back for a little bit. They're on a completely different schedule than we are. They should be just coming online now

[kind saffron]

@blazing tangle @pulsar flower

[blazing tangle]

I've opened a ticket for the accounts I have bind with Twitter already sweet love ty though 😘

[pulsar flower]

Thanks love

It’s all these stupid updates

[gilded zinc]

No, they strongly recommended over a year ago to not bind to twitter and to change the bind if you were because twitter was changing their 3rd party API so there were fewer free spots open and going mostly to pay for the service.
It's not 37GAMES' fault if people just delete system messages without reading them and don't read back in patch notes to see what's up, or ask questions if they weren't playing then.

[gaunt shoal]

Also. Twitter login is down all around

[nocturne furnace]

Twitter login is working again! Bind to something else while you can😂

[lucid brook]

Can't log in, didn't use Twitter.

[gaunt shoal]

Try a VPN

[lucid brook]

The patch finally went. Nit sure what it was

[viscid nova]

I was able to log into Twitter finally and my main is gone. it started completely over. it is still sitting in the alliance but I can't log in.

it started a new account lvl 1

[oak edge]

No other characters to switch to?

[viscid nova]

yeah my two farms were on my Google account. they were fine. my main was bound to twitter.

[oak edge]

Have to ask it just in case. I've made an account by accident before and gave myself a scare lol but cs might be your only help

[viscid nova]

I was going to bind to fb but accidentally started a new one there and it wouldn't let me bind my main. so I was waiting on a reply for them to delete it before I could bind my main account

[primal hawk]

Is there a known bug that is preventing the total collection of a tile? Many of my members have reported their marches returning early and leaving, like, 5 resources behind. They swear they check before dispatching that their marches can collect it all.
Thank you in advance.

[oak edge]

No sounds like they arent sending enough troops out

[flint sleet]

I have a player who is having issues but cannot push the more button to send in a ticket

[oak edge]

Have they umm hit the fixed game cause that looks like a mess lol

[flint sleet]

They could not hit that button either

[fresh tiger]

Anyone else’s text turning illegible??

[gilded zinc]

Yup. Even rebooting only helps for so long.

[fresh tiger]

Same, it drives me nuts!!! Are you android or iOS?

[gilded zinc]

iOS with tablet mode.

[fresh tiger]

iOS too, my partner has the same issue 🙄

[gilded zinc]

When you have an issue and you are using tablet mode, we've been asked to include that in the description since there isn't a channel specifically for tablet mode, and report it in what used to be bug hunt pc, which must have been archived.
But yes, it's annoying af, but I suspect it's an issue on the Apple end of the equation.

[oak edge]

I hate to inform you Android does this too. I now have to turn my phone off 15 minutes per week to keep it away and its only this dang game that does it🤦‍♂️

[formal marsh]

Hello all, We have a member with two accounts. one bound to FB one bound to Gmail. whenever they switching back to their facebook from the gmail acct she gets a loading screen with spinning wheel that never goes any further. The only way she was ultimately able to get back into her main (the FB account) was to completely uninstall the app and reinstall and then login after the tutorial. have any other users encountered this bug?

[cosmic cypress]

Playing on my phone the newest version of the game doesn't load when you are in game can't open mail or quests or join lair rallies and can't go to outside map

[rose kelp]

Yes, several members from our alliance have encountered this. Change the FB binding to a different Gmail.

[wraith ore]

Not sure if this is the right channel, but geez the game keeps updating every single time I log on now! What's going on?

[gilded zinc]

Little glitches get reported and fixed.

[limpid tangle]

This morning (it's 7:50 am here) as I opened the game, it downloaded some "game resources" and I can't log back in. The process always kicks me out of the game at 88% - 94%.
Already did a fix game with the same result.
@gilded zinc

[gilded zinc]

Go to your App Store and download it directly from there.
Clear cache
Reboot device
Reboot router
Try going into data mode/wifi and back again
Try a VPN
One, or a combination of the above helps 99% of the time.
Additionally, if you have a device more than 2-3 years old, the RAM may not be big enough.

[slim fjord]

Having same issue. I thought it was me. Even tried uninstalling n reinstalling. Didnt know there was an update 🤦

[limpid tangle]

Phone is 2 years old and 4 GB RAM.
Did all of that short of throwing the phone through the window.
And now the game is mocking me sending me the notifications, WTF!

Btw, I will not pay for a VPN I never needed before and specially not for a game.

[strong burrow]

There're free safe VPNs like Proton

[gilded zinc]

They were all suggestions which have proven to work in the past.
VPN, as Negan, there are reputable free ones

[limpid tangle]

Same results with proton vpn

[gilded zinc]

Contact CS via the options in the pin on this channel.

[limpid tangle]

Already sent an email to CS , hope I'll be back in the game before 2025 😡

[limpid tangle]

Where can I find the pinned messages?

[gilded zinc]

@limpid tangle

[gilded zinc]

Slide screen left, pin at the top

[limpid tangle]

Don't have my UID and no way to get it now. We will see.
Thanks for the help

[oak edge]

You will be ok without your UID. Sonetimes updates get sticky. I have to force open and force close often with them on a VPN

[slim fjord]

Same! It let me log in at first as a brand new account but when i went to switch to google it kicked me out of VPN and game again.

[oak edge]

Is your app up to date in the app store?

[slim fjord]

Yes mam, i did every single suggestion stated in here as well 😤
Good ole PNS updates.

[brave falcon]

Slightly reassured I’m not the only one. Fine for my accounts on iPhone, latest update will not load on my android tablet. Have tried most of suggestions already on here thanks but will keep persevering

[oak edge]

Being its a loading issue there's a good chance CS will give same list as we did. I'm on android and it loaded fine. But usually when it gets stuck I have to force close turn on a VPN then force open. They get sticky sonetimes fix theirself

[brave falcon]

Cheers, fingers crossed. At least it isn’t my main but still frustrating.

[quick grove]

I've pretty much tried it all and it still will not load.

[gilded zinc]

Are you bound to something other than twitter or Facebook?

[slim fjord]

Im bound with google n facebook

[limpid tangle]

Whatever they "updated" messed up with the memory management portion of some android versions.
My girlfriend just got in without any issue (she's a droid user too).
Is anybody with iOS reporting any issues?

[gusty tusk]

My old phone running Android 9 can no longer load anymore after the update, crashes back to the Android desktop. 😕
The PC version still works fine though after the change.

[rancid forge]

Same my game won't load for some reason

[mossy minnow]

Is the store for Malaysia down at the moment?

[copper brook]

Mine stops at 87%
If u do fix in game app is stops at 92%

[uncut knoll]

I can't be the only one having this problem right?

[copper brook]

That happened to me last night

[feral mulch]

I am android user and mine go 55% it freezes and closes screen

[silver flicker]

Mine crashes at 87% as well

[oak edge]

55% is a known issue that one's usually associated with an issue in the user's internet

Also all having issue I haven't seen suggested check your phones storage. It could be you are running outta room. Had an issue on my old phone with that. PnS is kinda big compared to other apps 😂

[brave falcon]

Thanks Blue, yes checked all that, cleaned up tablet etc & plenty of room/RAM. It seems to freeze out on the download of the new update..gets to 44/45 resources at around 92% then reopens game and it crashes at between 88-92% every time..I’ll keep trying. Appreciate the suggestions

[reef breach]

Crashing here too at 87% Android version 10 Lenovo Tab M10. Works fine on my Samsung s22 version 14

[feral mulch]

I have 2G of free space That's not the problem. It started when I updated this morning, but yesterday I played very well

[iron scarab]

Glad to see I'm not the only one with loading issues. Lol

[halcyon crystal]

Same exact issues as others reported. Android tablet, all fine until this morning. Unistalled, reinstalled, keeps failing to load at 88%. Glad not just me, but clearly their error somewhere with others affected exact same way

[limpid tangle]

The only thing left to try is a full factory reset on the device, but after all that have been said here, I doubt it'll work.

[vale fox]

Yes I've been trying everything all day to get on

[copper brook]

So this issue seems to be across the board... android, iPhone and Amazon Fire

[iron scarab]

Loads to 87% then shuts down. Frustrating as hell!

[copper brook]

They can't ignore this issue either so they better take this issue seriously

[oak edge]

Will probably all have to message CS. Email them its in the pins. Most the time loading issues are device issues not necessarily PnS fault. But PnS picks up the slightest issue and decides not to work sometimes

[limpid tangle]

It is definitely PnS's fault. This happen after this morning upgrade

[iron scarab]

Doubt we are all having device issues. PNC is working fine. They are from the same company.

[oak edge]

And you failed to read🤦‍♂️ I said most the time it's device issues. This is coming from someone that was on a VPN a year cause pns got banned from my ip

[stark glacier]

It's pns fault 100%... every time after updates we have some problems with apps... they don't care about players... only money they wanna...

[copper brook]

Correct this is an app issue period.

[oak edge]

Message CS only they will be able to help you if you tried everything

[limpid tangle]

Messaged them 8 hours ago and still no response.
At this pace we should be able to go back in by Christmas

[oak edge]

#🦗bug-hunt message

[stark glacier]

I'll do everything what I can... all day after shìt update I try fixed game or reinstall thi app a 10 times but nothing help.

[oak edge]

They aren't 24/7 so you will have to have patience.

[copper brook]

Well let's hope it's fixed before VC lol

[oak edge]

Shieldgate 4.0 lol

[copper brook]

Lol true

[iron scarab]

Idk my uid and I can't get on the app to get. Is there any other way?

[limpid tangle]

PnS official top up if you have it, because, of course, why where you give them $ won't work 🤬

[gusty tusk]

Wow, many people are reporting the same issue. Those devs better fix it.

[wintry hatch]

I had the issue where it was crashing on loading screen on my android emulator. I fixed it by upping the memory to 2gb.

[merry whale]

Yep got the same problem won't load past 88%

[iron scarab]

Well, there goes my log in streak. Haven't been able to do my dailies 😞😡

[merry whale]

Was on a good alliance trial as well😤

[oak edge]

this doesnt surprise me i use to use emulators

[languid owl]

I’m in same boat as everyone else woke up this morning game not working 88% then crashes it on my tablet so guessing same issue as everyone else

[quick grove]

Google I don't mess with FB or Twitter

I can't believe by now they haven't done something 😪

[torpid yarrow]

So with so many players, it can't be the device.
It must be related to the update.
I have 3 players with the same problem. they bought a new device, same error.

[languid owl]

I would like 6 apex nano weapons as compensation pls for the stress and frustration plus throwing my tablet at a wall yup you owe me new tablet as well!!🤣

[gaunt shoal]

Could be a Google issue

[oak edge]

That's kinda spikey there

[gaunt shoal]

This is just the reported ones too

[copper brook]

They haven't officially reported today's outage. The last Google outage reported was March 11 for 45 mins. We'll see.

[oak edge]

That says march 26... and the captains have acknowledged it so its real 👀

[quick grove]

But my problem didn't start till the update at 6am local time. And I have been on Google off and on threw the day so I don't think it's Google in my humble opinion

[copper brook]

The captains? Of who Google?

[gaunt shoal]

Captains of this discord

[copper brook]

Well we need the captains of Google to confirm lol

[gaunt shoal]

Captains are the closest thing you’re going to get to an answer on here. 😢

[copper brook]

I know I'm just kidding. We need some type of humor in here while this madness is going on.

[oak edge]

You'll have to go to Google for that info lol

Oh wait they having issues

[copper brook]

Right 🤣

[limpid tangle]

Just tried the fix game again and noticed it doesn't finish to download the update before closing and trying to get into the game as if it was finished.
Did it twice to confirm it and got the same result.

[copper brook]

What's your account bound to? Just curious

[oak edge]

Did you download pns through google?

[gaunt shoal]

This actually makes the most sense