android-questions

[hollow tree]

Sky needs 64bit, redmi 9A is 32bit
Solution: use other device

[pine robin]

I’ve already bought the scarf but I didn’t get it

[prime tangle]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[karmic elk]

Delete that and contact support

There's still some personal information

[pine robin]

ok i am doing

[wooden goblet]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[distant oriole]

Hii did ya'll receive compensation ? :0

[prime oasis]

/if news hasnt said anything, we dont know

[fast hearth]

tried to get the Chinese version and it showed me this... is there anything I can do or do I need to get another device?

[prime oasis]

/yea

/those stuff are hardware, and a headsup, dont try and trick the system, or you will have a phone hotter than a grilled potato

[fast hearth]

damn okay, thanks🙏

[true trellis]

Hi,
it seems like this image shows very personal information. I don't exactly speak your language but I can make out that there's a lot of sensitive information there that has not been doodled on. It'd be best to delete this for your own safety

[true trellis]

Hi <@&600489743716712458> I would like to apologize for this ping but it seems like this specific screenshot above, shows a very personal information.
Just worried for the member's safety, is all.

Thank you and again, I apologize for the ping

[past arrow]

I sent link of that message to #contact-the-mods so elder doesn't need to be pinged and more mods see on that channel so they can act more quickly

[topaz reef]

thanks for the ping and the report ^^

[true trellis]

Thank you Joshi and again, my apologies if that ping ever disturbed something

[proud turtle]

This is a very late response but thank you very much for some clarification

[unborn hamlet]

that is google weird thing, somewhere i read that devs tried to ask to google, whats going on, but devs didn't get an answer. You can try to write to support

---

today i noticed, that my video don't have a sound, i tried to record other games and it's working good. Have anybody same problem? I use AZ Screenrecorder

[past arrow]

Did you try to use Android 11's built-in recorder? It's also worth to report it as a bug

[hollow tree]

Yep happen to my built in since new UI (android 10). I use Screen Recorder app by Kimcy929 now hope it can be fixed one day🥺

[unborn hamlet]

i think it have no internal audio recording.

[viscid terrace]

Internal audio recording works on A11

[bright briar]

There's a built-in recorder???

[white gate]

Since the Instrument trick doesn't work to dodge krills anymore, what do y'll do to dodge it now in android version?

[wind field]

You don't dodge
You hide and avoid them krills

[modest pewter]

Anyone has a the same problem that when you go to the Hermit via Gondola by yourself, you would either being throw to the clouds or tp back to the place light button to activate the Gondola? I tried 4 times and I failed unless there is another person ride on the Gondola. (sorry if the grammar is bad)

[prime tangle]

usually that happened due to server merge

[modest pewter]

Ok thx

[fast hearth]

o

[karmic elk]

My friend have a Huawei Nova 7i which doesn't have google play decided to using voddo magic to make Sky into his phone

But without any crash and begg me to tie is sky account to Google

[upper sail]

Here's some info on how to report players in the game: https://bit.ly/ReportFAQ

[karmic elk]

@true trellis Anyway, How she on EMUI without GPS and Sky works fine?

It doesn't like sky is not responding or crash?

[true trellis]

Depends but we shouldn't discuss this further since your friend got in on Sky thru illegitimate means

[twin hazel]

Can Qualcomm Adreno 610 800MHZ run sky at 60 fps?

[past arrow]

As a general rule, high end new phones support 60fps now. If you buy a medium range phone, you can check list of 60fps compatible GPUs in pins of this channel.

[viscid terrace]

No. Not powerful enough

[tacit phoenix]

Ok im just joined this discord and im only can chat 1 word per hour omg why

Oh this one is fine

[prime oasis]

/did you just went in the wishlist channel silly?

[prime tangle]

if you're referring to the intro channel, that has a 1 hour slowmode to prevent people from clogging it with chat.
if you wish to chat with others, go to #general-sky-discussion or #cozy-sky-discussion
if you have any gameplay related question, you may ask in #questions-and-help
you are now in #android-questions where people will come for android help

also, welcome to skycord

[tacit phoenix]

Hahaha maybe im still not understand how discord work

[tacit phoenix]

Thank u

[jolly fractal]

Hi, does anyone experiencing in frame drops after updating MIUI 12.5.1?

[past arrow]

!thatskybug - please report as a bug to let the devs know your device is also affected

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[past arrow]

You may try on normal mode instead of battery saver but most likely it won't resolve it

[jolly fractal]

Ah okay, thank you! I'm gonna try to report it 😊

[hybrid blade]

Umm i am facing issue in the live game
Like when i open the game it exits automatically 😐

[past arrow]

Then, see above: report as a bug, otherwise devs won't know about it.

[hybrid blade]

Ok

[faint fable]

Is tgc going to eventually try fix the intermittent screen freezing problem?

[past arrow]

!thatskybug - If enough of us report it as a bug with our several types of devices, they will have enough data to be able to fix it

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[quiet lagoon]

Task today?

[fast hearth]

Compiled Daily Quest Guides
by io
#seasons-events-chat message

[pulsar furnace]

I'm wondering, is it just me seeing this?

[past arrow]

It's just a temporary graphics hiccup. It will go away next time but if you'll see it again, report as a bug ofc.

[quick dome]

Is the wiki list of requirements out of date?

[past arrow]

Do you need help? Tell your budget here and you can get help in choosing

[quick dome]

According to the wiki requirements list it says any adreno 540+ graphics cards can run 60fps

So I wanted to know if the list is out of date or not?

[past arrow]

As fast new phones roll out, all wiki is outdated but that doesn't justify if something is able to 60fps or not (btw I don't know what wiki has this list, I mentioned pins only, where the mentioned GPU is on the top of the list only). It depends on several factors. If you are unsure about your future choice, ask Support with your device model.

[quick dome]

Support?

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[quick dome]

Ok. Tysm

[violet fjord]

Was a new update released to fix android crashes? Do they still occur on some devices?

[arctic quail]

Hello can u ask why iPhone users can't play with Android users?

[buoyant pawn]

They can...

[arctic quail]

Really ?

[buoyant pawn]

Yeah, why wouldn't it be possible?

I often play with a friend who is on IOS

[arctic quail]

Well i try yo play with My Friends they Game and well allá My Friends has iPhone an me an Android

[past arrow]

It resolved most of them and if you experience crash, let the devs know and report as a bug

[arctic quail]

But it didn't work

[buoyant pawn]

That has to do with local problems (the devices used/internet connection/location of friend), not platform

[past arrow]

They can, Sky is cross platform compatible. But both of you need independent good connection and be friends inside the game to be able to meet

[buoyant pawn]

With location I mean people in ||secret area, eden, trails||

But it would give a message if that were to be the case

[arctic quail]

Oh well uhh i didn't know cause wey try yo find ourself ay they Game but wey didn't but i'm gonna try again

[buoyant pawn]

Oh, you might need to teleport to them, you probably won't 'find them in the game'

[past arrow]

Sky just reached its 100 millionth downloads. Imagine the luck of meeting someone online in Sky without being Sky friends. Invite your friend to be a Sky friend with qrcode

[upper sail]

You can read how to invite friends via QR Code here: https://bit.ly/SkyQRcodeFAQ

[tidal tiger]

How do we receive compensation for the problems we had with completing daily tasks and not being able to go to certain areas? They fixed the bug, but nothing I've seen on the compensation yet.

[vernal compass]

We don't have any info yet on the compensation, it's something that TGC is still working on and there will be some sort of announcement when they have more info to give us

[high hinge]

What do I do about when it crashes in particular areas?

Like I can't do the little prince quest, whenever I get to it I crash

[fervent stone]

#report-a-live-bug and contact support if needed

[karmic elk]

Well, Android

[unkempt pebble]

My old potatoes phone.. 😩

[fast hearth]

Is anyone having a problem where the audio doesnt exist when you record playing an instrument? I'm using the built in recording system and it still ain't working

[prime tangle]

I use a third party screen recorder and it's working fine for me

[fast hearth]

I see, I'll go ahead and try that. I used to use the default system just fine, this is why I'm kinda confused rn hehe

[fast hearth]

What screen recorder do you use btw?

[prime tangle]

Most people would recommend Screen Recorder by kimcy929

I used that too once, but something happened and I had to use a different one

Hopefully it'll be fine for your device and won't face the same problem as mine

[fast hearth]

Ah, thank you so much!

[prime tangle]

Do remember to check the settings. Internal audio recording is only allowed for Android 10 and above

[soft mirage]

I was just wondering about that.

Oh wait, I'm Android 11, then what's the problem.

[fast hearth]

Rock floating islands thingis instead of ice

[hollow tree]

What was the problem u encountered?

[prime tangle]

What did you use?

[tame stump]

same, I'm Android 11 and yet I can't record audio internal

[past arrow]

!thatskybug - report it as a bug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[plush hatch]

Lol, i have the same problem. I cannot hear the bgm

[prime tangle]

Use a third party app if your in-built one is having problem

[fast hearth]

I used a third party app to record! Works just fine m8

[plush hatch]

Lol, i used a default app in my phone and also tried to tap the icon in the game. Nothing worked!

[prime tangle]

I don't have an in-built recorder, so I don't know how to help with your problem

[fast hearth]

Third party apps work like a breeze! You basically just have to download a screen recorder app like velvet said. Lemme see if I can reccomend some

Screen recorder by kimcy is a charm

[plush hatch]

Maybe it is a bug? I used to record with sounds successfully. Lol my cousin is using IOS and I can hear the sound in the video she had recorded to make a video for us

[fast hearth]

Yep, same, I did too, but I found out what worked in the meantime

[plush hatch]

Ohhhh, okay then 🥰 thank u btw

[fast hearth]

No problem!

[cyan mortar]

did anyone get compensations from the issue?

[mellow prairie]

I didn't, just was about to ask the same

[soft mirage]

When I first downloaded Sky, I could easily record any footage with in game music. However after a update— and I forgot which— it would no longer let me record with audio. Not only recording, but streaming the game doesn't have any audio either. I did report it long ago. Oh, and I tried with other apps too. I can record internal audio from any app, so I suppose it's a issue between the game and my device maybe.

[past arrow]

!thatskybug - that is a common problem amongst some devices with the new patches. Report it so devs will have enough data to be able to resolve the issue

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[hollow tree]

Yep mine also not fixed yet. Have u tried the app others' recommended? I use that one too til now

[versed bolt]

Hi, I'm new, I'm from Ukraine, I have a question how to get hair, etc.

[hollow tree]

Hello, welcome to sky!
You can buy cosmetics from spirits (constellation at home)
Here's a guide:
Moth guide-how to obtain cosmetics by emma
#questions-and-help message

[true trellis]

Welcome to Sky

[meager mauve]

Welcome!

[simple rune]

Welcome! Hope you enjoy your stay

[fast hearth]

||могу помочь, напиши в личку, будем вместе играть 😊 ||

[hollow tree]

Please only speak english in this server

[still jacinth]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1630566000:F> (<t:1630566000:R>)

[mellow prairie]

Did TGC already anounce something new about the compensation they are planning to give to the android users wo had the crash& black screen bugs?

[prime tangle]

no new information, but it will be mention in #known-issues or #news

[prime tangle]

beta topics stays in beta channel, unfortunately

[woven sedge]

I know, sorry

[viscid ivy]

[lusty river]

Hi, i ran into some problems today with Android devices, can anyone help me

I logged into my friends account and bought her the Umbrella today, but no matter how hard I tried, it said "you already owned this item" which is my account. I already used her Play store account too, and using her Facebook acc to get into her Sky account

I can't separate my mail with her

Even when I'm in her Sky acc and her Play store acc, it showed up as my payment

I'm just confused 😭 if you can help then thanks a lot

[prime tangle]

sharing account is not allowed, dear. this is one of the issues that will emerge

if you wish to buy your friend an iap, either send her the money or buy a gift card for her to use

[lusty river]

Buy a gift card? Can you tell me more please

[prime tangle]

if you're buying a gift card, make sure it's from the same country as your friend

I'm not very knowledgeable in this, but try searching up 'google play store gift card' for more info

this is more suited in #wishlist-and-ideas-archived or #live-feedback , dear

[rose iron]

OH WAIT WRONG CHANNEL IM SO SORRY

[rose iron]

i think my brain was lagging IM SO SORRY

[karmic spear]

hello?

how to change the front of the word in sky?

[prime tangle]

Change font?

[karmic spear]

yes

i want to change the word front like my phone

but i don't know how

[prime tangle]

You can't change the font

[karmic spear]

oh :((

thank anyway :D

[wind pollen]

you can try to change the font style from the device itself, see if that'll work. I'm not really sure if it'll work

[past arrow]

If Sky font became too large, it must be an because of an update your device received recently. This is mostly a Samsung or Snapdragon issue.

Eventual fix for large text Android by DreamFyre
#android-questions message
Or (if it’s a samsung) try turning on game booster plus in the game plug-ins app

[jagged pelican]

Question:When will the first invitation come?

[sharp cairn]

@lusty river which country is ur friend from?

U can try to see if there is amazon in her country n look for vendor in that currency.

Or search for indie companies, I use moogold (bought gift cards for India n Malaysia)

But some countries don't have gift cards in their currency.
(looking at u Vietnam)

Question, tgc mentioned compensation for the buggy update which didn't allow ppl to play.

When is the compensation coming?

[maiden plaza]

There's no info about it yet.

[fast hearth]

hi

eve

[karmic elk]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1630566000:F> (<t:1630566000:R>)

[karmic elk]

Interesting.. the date language it fetch was based on my device language

[past arrow]

Yes, new discord feature

It has been like this for about 2 weeks now

[prime oasis]

/i see nothing, darn my touch potato

[sleek torrent]

!ts

Nvm bot dead wanted to see if it shows my reset time 😭 skybot when we needed you the most

[hollow tree]

Ee u can see the one above

[unreal violet]

I can get 100 candles before the ts :D

[gray nebula]

Have you ever met a Mexican boy named Joseis?.

[proud turtle]

Sorry to bother but has anyone's game been crashing recently? like android users here? ;;;- -

[dusk shore]

collapse?

What's the meaning

[proud turtle]

I think it is collaspe
I've been trying to play the game for about a week now and I haven't been able to play and I've been stuck in Eden for a while now

[hollow tree]

They mean the game force close by itself

[dusk shore]

Yep....

Why not try to go home?

I think you should be a novice

[proud turtle]

What do you mean?
My apologies for me being confused

[dusk shore]

It is recommended to watch Eden Raiders here

I mean, click Yujing in the upper right corner to send home

The first icon in the upper right corner, click on him to go home, do you understand what I mean?

[proud turtle]

I'm sorry but no
You see, my problem is just that I load into the game normally, no crashes whatsoever then I head to the statue in home to finish Eden though when it loads me into there, it crashes everytime

[dusk shore]

OMG... I think what is the reason, this may be a bug

I’ve encountered it before. I got stuck when I entered Eden.

[twin matrix]

Does anyone have Xiaomi with MIUI 12?

[proud turtle]

it's probably a bug
I want to report it though I've already sent a report and I feel a bit bad sending another one to not be rude/demanding ;;- -

[dusk shore]

Hahaha, I don’t know what the situation is, you can send me a video by private message and let me see

[dusk shore]

what happened

[twin matrix]

I used to open sky in floating window before sky update
But after the update i just can't do it anymore

[dusk shore]

Then you have to ask about your mobile phone system

Would you like to try again and restart your phone?

[twin matrix]

Well I just wanna know is it just me or they removed floating window function at all

[twin matrix]

Well i did that
It's not a new problem
As I said i have this problem since update

[dusk shore]

Ugh

I think the next update should be much better

[proud turtle]

Oh um alright though I'm a bit not comfortable with doing private messages
apologies

[twin matrix]

Hope so

[dusk shore]

Take the liberty to ask, are you Chinese?

[dusk shore]

It's ok

[twin matrix]

Me? Nah

[proud turtle]

who are you asking exactly?

[proud turtle]

thank you for trying to help though

[dusk shore]

nooo

[proud turtle]

ah alright, well thank you for your help again

[dusk shore]

[dusk shore]

Yes, I'm asking you, I answered the wrong person

[dusk shore]

不用客气，不好意思

[twin matrix]

It's ok

[dusk shore]

[twin matrix]

Sky for Android is full of bugs
Don't bother yourself to report

[proud turtle]

I translated it and it's okay ^ ^

[proud turtle]

w e l p
I mean, you're not wrong
though its just this is the first time the game has ever crashed for me ever since I started playing a year ago

[dusk shore]

Hahaha suddenly posted my mother tongue, sorry

[proud turtle]

It's alright ^ ^, no need to apolgize

[twin matrix]

So your phone is so damn good
Cause i used to try for like 10 minutes to go to battlefield in wasteland and i crashed every single time

[dusk shore]

ok^^

[proud turtle]

Mmm and oh dang, well I suppose I'm just going to have to wait for the new update?

[twin matrix]

U stuck in eden right?

[proud turtle]

Yup
was playing with a friend like days ago then my game crashed for the first time once we got to the eye of Eden then I couldn't do the Eden run with them so I tried to do it by myself but it kept crashing as I tried to advance further but now, when I try to go back and it starts to barely load, it crashes

[twin matrix]

U passed pnr?

[proud turtle]

Yes

[twin matrix]

One time this happened to me after the update
But i didn't crash my screen just stuck in a loop of rocks

I closed my game and reopened it
And it fixed

Have u tried force stop and clear cache?

[proud turtle]

I've tried closing out of the game multiple times and even deleting and restarting my phone and nothing has worked

[proud turtle]

ah I have tried clear cache but not force stop

[twin matrix]

Try it
After force stop clear the cache

[proud turtle]

k I'll try that

[dusk shore]

[proud turtle]

It didn't work

[twin matrix]

Try with another device
If it didn't work too
Feel free to contact support

And if you want my advice
If you're on Android just go to eden solo

[proud turtle]

well then
I going to try on another device though its not an andriod device so Im a bit confused how Im going to be able to log in

[proud turtle]

yeah ill take that into consideration so thank you

[proud turtle]

[twin matrix]

Well i don't have any other devices
Just android
But i think u can login with Google
No?

[dusk shore]

Where are you from~~~~?

[proud turtle]

Ill just see

[proud turtle]

I'm from the US though Spanish is my native tongue

[dusk shore]

That means! You can speak two languages! ! Cool 😎

[twin matrix]

Make sure u save your recovery code somewhere safe

I hope your problem get fixed
I'm going off
Bye

[dusk shore]

I'm from China, I have to get up in the morning

Bye 👋

[steep lily]

hello guys anyone can help me with this problem? I keep clicked that button for log in sky like usually I do. but it doesn't allow me to get in sky.

just keep blinking with that screen.

That's not the wifi problem, I can log in as my sub account which is Facebook linked. I really don't know why I can't log in.

If anyone knows about this problem, please help me 😭

[proud turtle]

Hmm perhaps maybe redo ur login for that google play account then try to login in again?
like as if ur starting to play for the first time
maybe that can help?

[proud turtle]

Oh that's nice to know
well nice to meet you

[proud turtle]

it was and thank you for recommending another device to me

[fluid pine]

hello, did you guys received the compensation?

[steep lily]

I tried with that way too but it didn't works😭

[proud turtle]

compensation?

[proud turtle]

mmmm have you tried restaring your device or perhaps deleting the app and downloading it again?

[fluid pine]

yeah, my bf received some on his account

[steep lily]

yea I even tired that way 3 times but it is still same

[proud turtle]

well I haven't but I don't know about anyone else

[opaque dock]

oop?

[proud turtle]

hmmm have you considered maybe signing out?
my apologies if I'm repeating myself ;- -

[opaque dock]

compensation? 👀

[fluid pine]

they gave him, candles and seasonal candles, im not sure how many because we're in the middle of candle run

[steep lily]

I'm stuck on that screen still :"(

[vernal compass]

It seems like the compensation is just beginning to roll out to people, we don't have any information other than what's in the inbox message. Maybe they'll make an announcement here too later I dunno

[proud turtle]

Hmmm
I don't know what to say in full honesty
have you checked if your google play account is alright?
if not, you can send a report bug in #bug-reports-android if you would like
but

[fluid pine]

okay thank you very much, im just surprised hahaha good day everyone! 🥰

[fast hearth]

I didn't get any compensation. It seems there are more people like me. 🙄🥲

[opaque dock]

Yep. But give it time. Maybe is release slowly

[hollow tendon]

I've got approximately 14 normal candles and 20 seasonal candles

[fast hearth]

Surely, we'll wait more. Please! 🙏

[hollow tendon]

i do not sure

[copper vault]

what's this small gift they're talking about? does anyone know?

[hollow tendon]

the compensation

[hexed sorrel]

Hii
Exactly how much was the error compensation?

[hollow tendon]

i do not sure

[cyan mortar]

i didnt get mine ;((

[shadow marsh]

I received 15 normal candles and and 26 season candles

[steep lily]

thanks Rei

[gloomy robin]

I hope we will get ours soon

[proud turtle]

Of course

[carmine monolith]

I don't get the compensation either. Another time to wait.... sigh

[burnt trout]

me too. Even my cell phone model was Galaxy Note 10.( ´•̥-•̥` )

[woeful chasm]

ahh same phone and also no compensation

[hollow tendon]

perhaps we will get 14 nc and 26 sc

[median shuttle]

Me neither

[hollow tendon]

i assure that i got 26 sc if i don't calculate wrong

today is the 51st day right?

[unreal kernel]

Am I the only one who was not surprised to not get anything? My standards were low but man, to hear it's not only me makes me sad. There is a survey form pinned at gen chat, I suggest you fill it up, guysss

[carmine monolith]

Tgc are collecting data of affected players who don't get the compensation

[elfin fox]

Well they said they're not planning any future compensation so... I just hope we can complete the season tree with a week worth of sc missing ....

[prime oasis]

/guys-- i wasnt badly affected cough i got free candles tho

[prime oasis]

/how many days you missed exactly? we have a calculation chart

[elfin fox]

I think it was nearly a week or more, sorry I didn't count

[prime oasis]

/you have AP?

[elfin fox]

But im sure it was +5 days for me idk about others

[elfin fox]

Yes

[prime oasis]

/ah, well, pre ordered or nah?, if yes, you can skip up to 2 weeks

[prisma garden]

so sad i didn't receive any :c

[prime oasis]

/check pinsss in #general-sky-discussion

[elfin fox]

Woah I don't remember ! I think it was pre-order

[prime oasis]

/well, you can skip 12 days if not preorrder

[prisma garden]

yes, I already sent the survey
but it said they don't plan on giving any more compensations
does that mean we wont get any?

[prime tangle]

for now, be patient and hope for the best

[zenith sparrow]

many people didnt get compensation

[prime oasis]

/woww, i did. and im no7 world best crash avoider, so i cr-ed just fine

[elfin fox]

Thank you for your help then !

[fast hearth]

Hii! Did anyone receive the compensation for crash/black screen bug? I just logged in and didn't get any
T T

[prime oasis]

/i did, but if you havent, check pins in #general-sky-discussion

[prime tangle]

About the android compensation by Whrithun
#general-sky-discussion message

[fast hearth]

Thank you so much!

[wheat island]

Hi good day ouo

Is the small gift compensation selective? I saw people mentioned getting rainbow trail spells but I can't seem to find it or anything new (?)

[tender magnet]

Check the link right above ya ^^

[wheat island]

Oh oki oki thank you

[sleek torrent]

Nothing for people who really crashed nice 🙂 sky at its finest

[hoary fox]

Is there anyone who didn't get compensated as well? I've had the black screen for a long time,and i didn't get compensated at all

[wispy marsh]

Black screen and crash...And I didn't get any compensation too

[tender magnet]

About the android compensation by Whrithun
#general-sky-discussion message

Also can bombard #live-feedback calmly and kindly

[sleek torrent]

As if it'll do any good, have had experience with TGC CS before

[tender magnet]

Not that u have to, just a choice,,,,
They did give compensation probably after a bunch of feedbacks as well, some more wouldn't harm

[sleek torrent]

Filled the form with little expectations

[tender magnet]

U filled it tho so that's what counts

[rough lynx]

Someone pls explain how to get the compensation I'm so confused

[tender magnet]

Whirthun in #known-issues
#known-issues message
About the android compensation by Whrithun
#general-sky-discussion message

If u don't see anything in ur inbox in game, u didn't receive compensation

[vestal kelp]

Even submitted a report how unfair

[prime tangle]

please check the link above

[digital raft]

Is the reward different for each player?

[prisma iris]

Anecdotally, yes. Some players have been reporting receiving varying amounts of compensation

[rough lynx]

Aww I received no comp even tho all realms crashed, I bought the adventure pass, and I reported bugs a ton >:(

[digital raft]

Oh I see. Thanks

[rough lynx]

Ngl I'm probably going to see if I can get my money back for the pass

[prisma iris]

You can fill out a form regarding compensation
#general-sky-discussion message

[rough lynx]

Thanks for the help tho

[nimble canopy]

"this is not a perfect science" LOL you've got to be kidding me.

[bitter estuary]

Why am I not receiving compensation?

I use android

[digital raft]

Try this out:
#known-issues message

If you still don't receive it, you can fill out this form:
#general-sky-discussion message

[ionic mountain]

I received something in my inbox but didn't see any change to my candles

[fluid cloak]

Can I ask how much did they give us for compensation?

[ionic mountain]

I filled out the form so I guess I wait

[midnight arrow]

What do u recieved? Can u send screenshot?

[reef ridge]

Hi! How many candles did tgc compensate? Tyy

[urban laurel]

I filled the form, wonder how long does it take to respond?

[tender magnet]

A range,,,, different for many ppl, 10-25 or even 27

[ionic mountain]

I screenshot of the message?

[tender magnet]

U don't get a response from that I don't think,,,, it's just tgc collecting more info according to the description on the form
If u do get a reply, there's not announced eta either

[reef ridge]

Okay tyouuu

[ionic mountain]

I checked my game again

Seems I received twenty candles?

Atleast I got it even tho it was delayed

[opaque notch]

Yesterday my candle was 257 then today my candle is 297

[fluid remnant]

I got 20 on both I guess

Or 30 on normal

[urban laurel]

I think I just misspellings by accident

[civic bear]

Still haven't gotten my compensation yet sadly

[ember glade]

Same :(
Restarted for like 5 times but still no compensation message in my inbox

[midnight arrow]

Yep

[unreal oyster]

Sorry guys where is the paper
I don't get the candles

[karmic otter]

Has anyone's phone crashed without receiving compensation? I didn't receive it, I don't know how long it will be

I'm really sad

[boreal adder]

Unfortunately for me, my game was constantly crashing, but I never received compensation, it's a shame

[distant osprey]

Exactly. I wonder if they didn't know it was so big problem or just randomly snet compensation to few people.

[karmic otter]

Or does it mean that the official compensation only has a black screen? Does not include crash

[prime oasis]

/fill the form in the pins in #general-sky-discussion ?

[unreal oyster]

My phone is OPPO AX5
And my screen was black then

[karmic otter]

Ok！

[prime oasis]

/thing is, i never got black screen or crashed to hard i couldnt do quest. but i got compensated anyways

[unreal oyster]

Wow

I didn't get

[karmic otter]

My phone is Samsung A71 5G Including flashback and inability to enter the eye of the storm

But my brother’s phone is ios I borrowed the phone from him to go to Storm Eye Is it possible that there is no compensation because of this😢

[civic bear]

Already filled up the forms
But after waiting for hours in their initial release....
Still nothing

[fast hearth]

Hi guys, is someone's Android crashing and crashing all the time in the game or is it just mine?

[toxic harness]

Hmm so it looks like I got compensation but I dunno how much... cos I can't work out my balance I had before lol... just says normal, season candles and a small gift (dunno what that is)

[boreal adder]

Hm why not compensate all the players? It won't be fair if some players get compensated and some who have problems too

[prime tangle]

not everyone have the issue. plus in my opinion, if all android user receive it, what would ios users say?

If you're one of those who experienced the issue, but still doesn't receive any compensation, read this, fill out the form and hope for the best;

About the android compensation by Whrithun
#general-sky-discussion message

[snow mountain]

I think they gave us 30 normal and 20 seasonal? 🤔

I wasn't looking

[gloomy robin]

Quite disappointing, but I can't blame them. They arent a huge team and i imagine it is hard to figure out which players were affected.

[west fulcrum]

I didn't receive the compensation, what should I do?

[gloomy robin]

Please read the pinned post in #general-sky-discussion

[visual ether]

I hope they will fix it, good luck to them ;-;

[twin matrix]

No problem
I'm glad it fixed

[ripe flint]

Me too... It's been happening more and more frequently :( and my phone is only a year old//can run Genshin (a big game) fine so I think Sky is buggy rn

[stuck basalt]

Seems its a random number between 20 to 40 candles.

[ruby frost]

guys i get a seasonal candles from tgc but my friends not anyone know why?

[past arrow]

Your friend needs to get to vault (some even say Eden) to be able to get into season and get seasonal candles.

[karmic spear]

hi

how to unlink the gmail on clone account account if it can't?

[glossy harbor]

Pretty sure they mean about compensation, but if you do mean you need to go to vault for the candles then??
If their friend didn't get the candles, then its worth filling out the android compensation form (Linked above)

[past arrow]

@ruby frost @glossy harbor If you mean compensation, then please see the pinned message in #general-sky-discussion by Wirthun (krill)

[ruby frost]

oh thanks for the info :3

[hoary bronze]

I got like 25 seasonal candles and 10 normal candles

[grave hinge]

I haven't got a compensation, but I filled the form already. Hope to get the compensation cus it's unfair

[lapis basalt]

I didn't get compensation, does anyone know what to do?
I have a samsung a51 and I also suffered from bugs
where can i get compensation?

[verbal sleet]

how can I get the compensation？I already reopened the game than I got nothing

[maiden plaza]

Read the pin message in #general-sky-discussion and fill out the form

[autumn kelp]

So, does it mean that the compensation or not is determined by a process made by TGC. And it use the information about the device name?
I remember there was a notification said the products of Mi amd Redmi would got the problem of crash.
But the player who use the product from Redmi did not get the compensation...?

How the TGC decide who can get the compensation? A process? And someone who did not suffer from the bugs get the compensation, while the one who sufferred from the bugs didn't? Isn't it a weird thing???

The one who had bug reports and sent the email did not sufferred from the bugs of crash? Does the notification say that?

[mortal mauve]

Why i haven't get the compensation?? I have two equipment,but all didn't get the compensation… 😔😔

[autumn kelp]

Remark : If you field a bug report it means that you may not suffering the bug. What a funny joke!

[proven sedge]

Well rip my candles i guess i wont ever get them back

Its funny that people who actually didnt suffer from crashing got candles lol

[mortal mauve]

I didn't field the bug report

[past arrow]

Please read the pins carefully and don't twist words: it's written clearly bugreport has no affect

[past arrow]

If you have doubts or questions, contact ThatHelpBot. Here is no staff

[autumn kelp]

So why the one report the bugs get nothing while the one didn't suffer from the bug get the compensation?

[junior delta]

Heyo, anyone experiencing this problem? My friend has been having troubles loading the game ever since yesterday despite her internet being in a good condition and her phone never experiencing any bugs

[autumn kelp]

TGC use a process to determine who sufferred from the bug? But I do not get any compensation and see someone send a post on Facebook and said he didn't encounter the bugs but get candels.

[fast hearth]

A lot of my friends didn't get candles too and it seems that the candles are given randomly, it's normal?

[mortal mauve]

I met flashback and white screen before, but I didn't get compensation…

[autumn kelp]

I see some post saying he didn't encounter the bugs and get the compensation

And see a lot of players who sufferred from the bugs get nothing

[mortal mauve]

Wow....he was too lucky...

[past arrow]

Please note that this is not gen chat. Here users should come with technical questions. TGC put effort to make a system finding out where the bugs possibly were, but as all systems this is not perfect as well. You need to acknowledge that a 50 people company needed to make an automated compensation which has its flaws. Sky just had its 100millonth download. It's impossible to be perfect in such high volumes. But they know it so you can fill out the survey to get candles compensation. 🕯️

[dusk shore]

[mortal mauve]

[dusk shore]

怎么啦

Those who want to chat can go to other districts

[mortal mauve]

上次更新的時候遇到黑屏和閃退問題的我啥也沒收到，而我朋友當時能正常玩的卻收到了補償啦（他還嘲笑我qaq

[upper sail]

We ask everyone to please post only in English on this server, @mortal mauve. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[maiden plaza]

Please check the pinned message in #general-sky-discussion and fill out the form.

[prime oasis]

/no. no one knows what account you have when you fill out a bug report. and people who have bugs but didnt fill out a report are still affected player

[dusk shore]

I don’t know this, I also encountered a black screen and did not compensate

[slow lintel]

請問一下那個沒有收到補償的反饋表單在哪？

[upper sail]

We ask everyone to please post only in English on this server, @slow lintel. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[mortal mauve]

I also don't know…

[maiden plaza]

The pinned message in #general-sky-discussion

[mortal mauve]

Where is the pinned massage?

[slow lintel]

I can't find

[maiden plaza]

Here↓
#general-sky-discussion message

[abstract fern]

Can I know where is the compensation?😀😀😀

[prime oasis]

/listen. they have made a flawed system, that didnt mean they did not try their best to compensate players. You will notice many players have been compensated despite did not have bugs, that would mean that tgc tried to the best of their efforts to detect who had and hadnt gotten the bug, but for a 50 people company, they cant help everyone

/the name of the device is usually undetectable. they might have used a system that look for certain checks like gpu or some stupid hardware bajingle

[abstract fern]

Why would they compensate unaffected players ? Thats illogical while many affected ones didn't get their compensation?

[prime oasis]

/and, they have millions of players. even if they miss out on 1% that would be 1000000 people, the size of a small town

[past arrow]

Also please note this is not #android-complaints channel everyone

[past arrow]

This @abstract fern

[vestal trellis]

Do I have to do anything to get the compensation? Or do I just need to wait?

[prime oasis]

/like i said, imperfect system

[past arrow]

Check the message by Whirthrun pinned in #general-sky-discussion and fill out the survey to get compensation

[autumn kelp]

I misunderstand the message sorry for that

I saw the previous version of message and felt like the process of compensation has finished and the google like is just to make sure if anyone still encounter the bug. But the message explain that it seems like the process of compensation is not finished yet. I think I need to apologize for misunderstanding the message. Sorry

[distant oriole]

Hello I wanted to ask how can I get my compensation I don't kinda understand what they want me to do 😔 sorry for the trouble 🫂

[winged flower]

Does anyone have a tip to get compensation? I filled out the forms and have logged in again since then, yet the compensation didn't appear anywhere? How long should I wait?

[autumn kelp]

They need time to process the forms.

It's Google form, the data may not send into their database directly

So just fill the form and wait, I guess

[winged flower]

Thanks

[distant oriole]

:") I'm the only one confused about all this thing with the compensation? We can't get it now or they're still working on it ? Or it's given to players who reported the bugs ? Idk what else ✋🏽😔 and idk what they mean by logging in again. I did and still nothing , have you guys received your compensations? :0

[autumn kelp]

Did you see the like of google form?

[distant oriole]

; - ; I didn't see anything but I only saw the message from #known-issues

[autumn kelp]

Fill that and wait, Im the one who sufferred from the bug and get nothing. But it seems like they are still working on it

"pinned messages"

[distant oriole]

✋🏽 I'm sorry but fill what 😔? And in what #

[autumn kelp]

#general-sky-discussion the pinned messages

[distant oriole]

Help 😭 idk how to get my ID

It's confusing as hell

[past arrow]

!skyid

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[autumn kelp]

Quick notes:

• Compensation was determined at the device level based on a process we used to determine who was affected by black screen issues and the Android crashes introduced in 14.5
• This was not affected by whether or not you filed a bug report/reached out to Customer Service
• This is not a perfect science, and there's a reasonable chance that some who were affected were missed
• If you feel that's you, please fill out this survey: https://docs.google.com/forms/d/e/1FAIpQLSe2k9xLj_h00_zwPDsen_Ezr3bR2Vyx5focMoJZhFL2jWKjxA/viewform

From the pinned messages in #general-sky-discussion

[distant oriole]

Ik that but I'm dumb 😭

[autumn kelp]

Use your browser, paste the link below into the bar of URL https://docs.google.com/forms/d/e/1FAIpQLSe2k9xLj_h00_zwPDsen_Ezr3bR2Vyx5focMoJZhFL2jWKjxA/viewform

[real quiver]

The form says they're not going to compensate anyone else tho

[past arrow]

We can't fill the survey for you. Copy the ID and fill the survey!

[autumn kelp]

Login with your Google account, and fill the form

[distant oriole]

Nvm I found it 😎

[autumn kelp]

Or use your mobile phone, click on the link.
If you see a form, fufill the blank space like your device, os, user id.

[real quiver]

At the moment there is no further compensation planned, but we would like to collect some additional information to assist for future builds.

This means they're not going to compensate those who submit the form right?

[autumn kelp]

But the new messages said the purpose of the form include the compensation?

[real quiver]

Oh cool! Thanks

I just opened the form and it doesn't seem any different

[autumn kelp]

Well Im not so sure the meaning.
The previous message looks like it the process of compensation has finished.
And the form just to improve the reliability of this game. But the new messages looks like they want to compete those who sufferred from the bugs and did not get the compensation

[past arrow]

In the pins of gen chat Ktjn made a clearing statement that they do plan making compensation, this is why they need Sky ID

[true estuary]

我也是都沒收到

[mortal mauve]

QAQ

[true estuary]

超傷心( TДT)

[maiden plaza]

English only please, and if you don't get the compansation, please read the 2 recent pinned messages in #general-sky-discussion

[true estuary]

ok

[mortal mauve]

拍拍你(இωஇ )

[wet sail]

Just asking, what exactly is the compensation? Is it supposed to come by the in the in-game inbox? Or is it candles and it's automatically added to whatever we have? (I'm just checking, because I couldn't tell if I received any candles or not, by the looks of it I no, and I just want to be sure)

[night crane]

Hello everybody, does anobody know how to report an account that had the crash problem but that is not on discord? I reported my account by filling the form, but how can i do it for my daughter's phone? We both did not get compensation. Can I send the form twice? It says, I change my document, but that is not what i want to do. Thanks a lot!

[prime oasis]

/i think you should re do the form but fill in differently

[prime oasis]

/for me it adds in automatically

[past arrow]

Fill in the form with her information

[past arrow]

Maybe it's different based device/issue, maybe the same for everyone. It was not disclosed by TGC

[wet sail]

I see, thank you!

[night crane]

Thanks everybody!

When I use the link for the form, it says, that I already used it and I can only use it once. I can only change my own form, but I cant do a second report.

[past arrow]

Try to copy paste the link in incognito mode of your browser

[karmic otter]

How long will there be a result after filling out the form?🤔

[pine robin]

Why did I ask my girlfriend to come with me?

I added a scarf but got an umbrella for my girlfriend.

[night crane]

Thanks very much, I will try that later.

[proven sedge]

Maybe there will be "sec wave" for it cause its been hourse and i got nothing.. so maybe they collecting all the users and then will give candles again for all that didnt..?

[lucid wing]

Where is the compensation? I'm android players

[digital raft]

You can read the pins in #general-sky-discussion

[digital basin]

Heyy is there a way to use Spotify while playing Sky? My Spotify stopped as soon as I went to any realms

[warped saddle]

where is my compasation?

[maiden plaza]

If you didn't get the compansation, please read the 2 recent pinned messages in #general-sky-discussion and fill out the survey.

[digital raft]

Maybe turn off the game's BGM?

[digital basin]

I did that and it still stopped Spotify,

[digital raft]

Have you updated your Spotify?

[digital basin]

Oh let me see

I haven't oops

[digital raft]

Try that out first

[digital basin]

It works! Tysm Ash

[obsidian raft]

Hello! I'm sorry if I sound bossy,, but I am an android user and I havent gotten any uh whats it called consemption? I cant spell

[maiden plaza]

If you didn't get the compansation, please read the 2 recent pinned messages in #general-sky-discussion and fill out the survey.

[obsidian raft]

Alright! Thank you

[fading pebble]

why didn't I get the compensation?

[fast hearth]

How can i join beta?

[maiden plaza]

Read #beta-faq

[verbal rune]

How to see player id

[fast hearth]

How do I download on Android?

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[fast hearth]

How do I download sky on Android?

Is sky full on Android now? or is it still open?

[maiden plaza]

Youcn download live version of sky in google play.
There's no players limit on live version...?

[fathom sedge]

Anyone having trouble with the game today? It's super laggy for me. Before on lag days, It would become super slow on realms (especially vault and wasteland, where the game would crash) but now it's laggy even at home. Typing takes forever. Is it my phone or the game?

[digital raft]

@fast hearth @fast hearth
If your device is compatible/strong enough to run Sky, it should appear on your app store (Google Play Store or else), so you can download it from there. If Sky isn't there, then your device might not be compatible to run it. Check out this channel's pins for more info on devices that could run Sky

[cyan mortar]

it might be your internet

[digital basin]

Question for Galaxy Tab user, how'd you do this? Someone said it's from Samsung Launcher, but which?

[fervent rune]

ayo, I saw a few friends receiving compensation for the bug but I didn't get anything yet, it'll be sent to every android user or only those who reported?

[karmic elk]

You need to bind your samsung account to discord and enable that feature on Discord

Idk the exact step but google it 100% helps

[digital basin]

I see I see, I'll try

[maiden plaza]

It should be sent to every android users that got affected by the black screen and crash.
If you didn't get the compansation, please read the 2 recent pinned messages in #general-sky-discussion and fill out the survey.

[karmic elk]

There's no ETA on the Compansation but there's will be second compansation in the future

If you caught on the bug, Recommend filling in the survey

[fervent rune]

thanks, I was one of those affected but didn't reported cuz I decided to do it later and simply forgot

[stone monolith]

Hello i have a question and i'm very confused
Yesterday i had less than 30 candles on my alt but today i logged on and it went up to 69 candles
I have no idea how that happened
Has anyone had this?

[maiden plaza]

Maybe check your inbox and see if there's a message about compansation?

[stone monolith]

Let me check

Yea it was that!

Thanks for the help i was very confused haha

[jovial summit]

I dont get any message at all from tgc, what should i do? And still no conmpensation

[fast hearth]

My device should be compatible but it says it isnt

[amber thicket]

Hello i wanted to know, how do we know they already give compensation or not? I don't remember how much candle i had. So i want to know how they send it to us

[dreamy blade]

Same

[past arrow]

It's the automatic compensation for the crash bugs from TGC

[maiden plaza]

Check inbox to see if there's any message about compansation.

[amber thicket]

They did send me email. But i dont remember how much candle i had. 🤣

[fast hearth]

My device has ran much bigger games but it doesn't let me download sky.

[stone monolith]

It's like a solid 40 candle compensation

[jovial summit]

I did check but no message at all

[fast hearth]

Pls helpp

[past arrow]

Then it means your device is and should not compatible.
Sky needs a 64bit device with quite strong gpu

[maiden plaza]

If there's no message, then... again, fill out the survey from #general-sky-discussion pinned messages.

[fast hearth]

Well my system is 64 bit and yet it doesn't work.Ive seen people have the same problem and they somehow fix it.But if you download the game from updown(website)then it works.

[past arrow]

Sky is not a very ram hungry game. If you think that's important it explains why you wonder. As mentioned, it needs 64 bit environment and strong GPU

[digital raft]

What app store do you use?

[fast hearth]

So it's just Google store that's the problem

[maiden plaza]

That's against ToS.

[digital raft]

Oh Google Store

[past arrow]

Downloading Sky from unofficial sources can get you banned

[fast hearth]

Ok ok

Now I play on switch where can I ask a ❓

?

[past arrow]

#questions-and-help

[strange sky]

Does anyone know how you know if you got compensation or not ? Sorry if this is a repeated question, but I'm the type of person who saves up their candles in bulk, so the red dot is usually almost always there for me, and that's just from candles I collected. No messages in my inbox, and no automatic 30 or 40+ candles
Is it just taking awhile ? [Btw I'm fine with waiting, I just want to make sure that itll get there aha]

[odd hill]

If you experienced the previous bugs in Android and didn't automatically get a message in your in-game inbox about the compensation around the time of the announcement in #known-issues then please read the latest pinned messages in #general-sky-discussion.

[strange sky]

thank youu

[golden shadow]

Hi guys
Where I can find form for lost season candles compensation?

[grave hinge]

In #general-sky-discussion pinned messages

[golden shadow]

Oh thanks. Took little bit find pin lol

[errant apex]

Help can't find the pin

😭

[past arrow]

Swipe from right to left on discord app

In #general-sky-discussion , not here!

[errant apex]

Omg

Thanks imma get the candels now I hope plz too poor right now

[umbral sundial]

Hii how do android players avoid the krill attack.. heard the shop method is patched

[paper needle]

all krill avoiding glitches got patched. you just have to hide or dodge now

[obsidian raft]

I still havent gotten my compensation...

[safe tapir]

No compensation yet for my account too 😭

[sage relic]

Same here

[karmic elk]

Little bit off topic but.

If I charge my phone and also playing it (Sky or Genshin) will it harm battery life very hard or?

[dense herald]

does anyone know where i can find the glitch form

[spring quarry]

Why did I not receive compensation? Who can help me?

[past arrow]

@safe tapir @spring quarry not every system is perfect therefore Sky made a link, where you can request compensation.

the link is written in the pins of #general-sky-discussion for those who didn't get compensated but experienced crashes

Didn't I ...just...tell you where?

[blazing kestrel]

Only if it heats up too much
Brightness could also be an issue

How many compensation candles did we receive?
Im just looking for a number

[karmic elk]

I was also wondering but no one answered me on question's channel

[eternal karma]

How can i tell to dev that i cant recieve gift ???

[spring quarry]

thanks

[viscid terrace]

Yes, heat is bad for batteries.

[fluid quail]

Ok then, I am reading and listening to many people and even watching several videos of people claiming compensation for the errors of the latest updates, but no matter how much I do to see if I can obey it, nothing appears in the game. And I was also another who had mistakes with the game.

What can I do now?

[tender magnet]

Fill out this from: #general-sky-discussion message

[fading pebble]

I couldn't play sky cuz of the glitch and I didn't get the compensation...

[tender magnet]

About the android compensation by Whrithun
#general-sky-discussion message
Fill out the form if u'd like compensation

[open coral]

I don't know how to find out about my player ID I'm trying to fill out the form because I experienced a lot of crashing during this patch but I don't know how to get my player ID

[fast hearth]

Inside the game. In the menu option

Top right side of the screen. Inside account

[maiden plaza]

!skyid

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[fast hearth]

So. If I got things right. The new announcement means the ones who didn't get compensation still have a little chance of getting it? Or are we just accepted collateral damage?

[maiden plaza]

Read the details (link) from #news:

If you were affected by the above issues and have not received compensation, please fill out "this survey" and we’ll investigate what went wrong.
(Tap "this survey")

[fast hearth]

Yes I did that. But I still am not clear on whether they plan to compensate us later or simply use the info for whatever it is they still need to fix

[night quarry]

does anyone know if sky is compatible with chromebook?

[past arrow]

It's not compatible with Chromebook.

[night quarry]

alright, thank you!

[fast hearth]

Do you guys know if i can download sky on a Samsung tablet?
(Please reply so i can get notified when u answer :)

Is sky beta full now on android and when is the next wave for sky beta?

[sinful field]

hii! I'm an ios player- but i was just wonderin- how much did the affected players get as compensation? i have a friend on android who was also wonderin sO--

[upper tartan]

How do I download Sky beta on the iPhone

[maiden plaza]

Everyone that want to be a beta tester, please read #beta-faq.

[gloomy robin]

It depends on the player. They said it was calculated based on how many season candles a player missed -- though usually around 15 season candles and 10 normal candles. Also, some players got some trail spells.

Also FYI, you can always search for a similar question on the Discord, as many people have asked this already. No hard feelings though, just something to keep in mind

[gloomy robin]

I don't see any reason why it would not work

[karmic elk]

If the tablet is powerful enough

[tame comet]

It really depends. Some models, yes, others, no

[sleek torrent]

Exactly. Samsung has many potatoes and even the best tablets on the market so do provide something like model number or name.

[sinful field]

ohhh okay! thank you ^^

[spring quarry]

Why haven't I received compensation

[maiden plaza]

Please read #news, or the 2 recent pinned messages in #general-sky-discussion and fill out the survey.

[fast hearth]

Excuse me, my Android friend had a flashback problem in the previous update, but did not receive compensation yesterday.

Does anyone know why this is

[prime tangle]

read up

[spring quarry]

I filled it out in the morning and haven't received any compensation yet

[prime tangle]

best be patient for now

[spring quarry]

Ok thanks

[crimson tusk]

I didn't receive any compensation???

[alpine fern]

UGH

[bright perch]

May I know where can I find the green light from the dailies

[distant oriole]

Hii did you guys receive compensation?

[bright perch]

Nope...

[maiden plaza]

If you are affected by black screen and crash didn't get the compansation, please read the #news, or 2 recent pinned messages in #general-sky-discussion and fill out the survey.

[distant oriole]

:( damn. Is it only available for other android devices?

[distant oriole]

Oh I did fill out the survey still got nothing :(

[maiden plaza]

If you filled out the survey, then....be patient and wait...

[distant oriole]

;-; I did it yesterday I am waiting

I was just asking if y'all got it ;")

[bright perch]

Anyways, is the one after social place or....? I'm sure that I already catch it tho

[maiden plaza]

Green light- quest guide by Clement.
#seasons-events-chat message

[bright perch]

Ooop, wrong server

Haha

[flat radish]

Sorry if it was already asked but for compensation, when you log into the game, it should appear where? An animation of getting candles, taking them from the statue at home or just having more candles in the total number?

[hollow tree]

If u get compensation there should be a message in your ingame inbox. I'm not sure about animation since i didn't get any

[flat radish]

Alright, thank you! I didn't get any message there so i guess i didn't get anything

[wintry flint]

is anyone else's nokia 3.4 lagging very hard and crashing?

[agile sand]

Oh, same!
I filled too and still waiting for it

[formal latch]

Hello

[icy gorge]

Hi

[naive dawn]

is it normal if Andreno 610 cant get 60 fps?

[past arrow]

They have Huawei nova i8 ☝️

[rustic raft]

Hi guys

I have some questions

If I buy the pack by my game account, can I restore it to another account?

[past arrow]

Things you should never do in Sky
#questions-and-help message
Never log into any other account to buy anything

[untold birch]

Helloooooo good evening im a android user recently my game feel laggy sometimes it disconnect

[prime tangle]

Did you happen to save your sky ID?

[normal kelp]

Hi... I didn't get any compensation for now...what am I supposed to do

[prime tangle]

1-try clearing background app
2- try clearing app cache
And be sure to bug report it

[untold birch]

Done doing clean the background app and clearing app cache

[prime tangle]

Have you filled out the form in the pins of #general-sky-discussion ? If you have, best be patient for now and hope for the best

[unkempt pagoda]

i saved my sky ID

[prime tangle]

If the lagginess still persist, I'd recommend playing in the lowest graphic settings, and do be sure to bug report it

[prime tangle]

unless you really can't login, contact support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

Already told you and made the same Skybot link for you to the same question in QnH, April

[wooden tinsel]

Adreno 430 supported by sky? Because I am having spare phone which has this GPU but after installing game crashes after TGC logo

[sleek torrent]

Sounds weak

Must be 32 bit as well I feel like you didn't install it from playstore

[wooden tinsel]

My device is OnePlus 2 which is ARM64 and yes I installed it from play store..

[sleek torrent]

then file a bug report, sorry I wrongly assumed. #bug-reports-android

[wooden tinsel]

It's fine.. sure I will do that.. I already did from bug report when app crashes. It will ask to send bug report..

[foggy field]

My old device used to run Sky earlier, but now it says that it doesn't meet minimum requirements.... What changed and what are the requirements now?

[past arrow]

They added several new areas and features, they needed to update graphics engine because of new features and additional fixes for black screen issues which may require a newer device

[foggy field]

😭 😅 I'm both sad and happy for my old device and new areas respectively

Thanks for the reply tho! 🤗

[sleek torrent]

Hey if anyone plans to upgrade, I have a list of affordable Android phones which run sky at 60fps :D

[past arrow]

They blocked reacting, but thumbs up to this ⬆️

[hollow pike]

hello is there anyone knows how to deal with the nfc problems? 😭I scanned the pin but it failed to load the magic.

[green stirrup]

hi i am playing with samsung galaxy note 10 andriod 11
sometimes my icons are like this
and screen freezes like half a second
does anybody knows how to fix it ?

[earnest urchin]

I have problem with the Carry, it doesn't work sometimes, both lv1 and lv2, i tried it several times and most of the time i can't use it with other players... What do i have to do :'(((

[earnest urchin]

Omg my screen having the same problem, and it happens many time during the game, i lost my wings to the krill cuz of it :(((

[green stirrup]

what is your ph ?

[earnest urchin]

Xiaomi redmi note 10, just bought it last month.. :')

[green stirrup]

when i close the game and reopen the icons get small again

[pure kraken]

how to get max size guys

[earnest urchin]

I got that but i just try to get used to it, the bigger prob is the freeze ☠️ i even got kicked out, gotta log in again ☠️

[green stirrup]

yeah thats kinda annoying freezes for like half a second often
but mine doesn't crash

[foggy field]

Wow...... I used to face this issue of getting kicked out (crash) while that freeze! I always thought that it was my phone specific issue.... Using Redmi K20 Pro

[foggy field]

But I still do face this freeze issue, once every 5-10mins or so still!!!

[green stirrup]

we need a solution for that !!!

[foggy field]

I don't think there'll be a solution soon enough! Because this problem is random and I guess is only occuring to a few users like we 3!

In the meanwhile, we can report it as a bug and let's see if something happens

[spring quarry]

I filled it out yesterday, but I haven't received compensation yet. Why?

[fast hearth]

I can't find sky on Google play store pls help 😢

[past arrow]

It means your phone is not compatible .
Usually the issue is that your phone is 32bit or your phone has weak GPU for Sky

[past arrow]

Analysis of data and process takes several days. Patience is the key

[fast hearth]

Nani!

My CPU is Octa core max 2.30 ghz

😭

Is that weak?

Please answer

Can I pls get a response?

I play on switch but sky is heating my switch too much.

@past arrow

[fast hearth]

Does Huawei Y7 2019 get a compensation for the black screen?

[past arrow]

It depends. Fill out the compensation form linked in #general-sky-discussion

[past arrow]

CPU doesn't matter that much
Rather gpu
Sky heats 90% of devices unless it's a flagship

[mossy epoch]

Well i think almost every phone heats up because of high graphics and frame speed in sky🤔

[tame comet]

CPU doesn't matter, and in most cases GPU doesn't either. We need your exact model number since your phone manufacturer could have cheaped out on development costs and built your OS as 32 bit which would make it incompatible regardless of hardware.

[stone ledge]

my sky game is not responding, when im in the middle of cr my screen suddenly got freeze 😭

and it seems i cant get in sky if this keeps happening

[pallid ice]

After having filled out the compensation form does anyone know how long it should be before I get a response?

[past arrow]

!thatskybug - see below your best chance

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[past arrow]

!omgomgwhen

[upper sail]

No one knows when things will happen in Live Any Live announcements will be made in #news!

[viscid terrace]

It runs only at 30fps max on all devices except flagships though.

[fast hearth]

Nobody knows. We don't even know if they actually will give compensation to those who filled the forms.

[fast hearth]

I understand well, my cell phone is only a year old too and it always ran sky very well, but now it's being impossible, it's happening much more often, and I don't see TGC doing anything about it to fix it.

[past arrow]

It sounds pretty much like device degradation. My old pixel 2 still runs Sky smoothly everywhere. But with time it's possible that devices can't provide their full potential as if they were new. Tgc does much effort for device optimising. The whole beta program is about- partly - that. In #beta-faq you can read if you have an older device to test and report bugs, the more they are happy about it.

[fast hearth]

yes i understand that, the problem is that sky works fine on my phone before the last update, and in beta I'm having the same problem.

[past arrow]

Yes the latest patch fixed only the black screen and crash issues which was a step back in optimization. As they stated they will work later after that. Also the past few updates in graphics engine a feature side were necessary because many things in the codes were outdated

[fast hearth]

yes, waiting for them to fix it, because it's been disheartening to go play and the game closes more than 6 consecutive times, and I don't intend to change my phone just for that.

[fast hearth]

The funny thing is that when the last update came out I didn't have any problems because I was on android 10, after a few days I updated to android 11 and I started having these problems

[past arrow]

Yes, as I read from Uzephi (sorry if I'm not very technical or punctual) many manufacturers messed up Vulkan graphic renderer updates on android 11 which is not TGC's fault

[fast hearth]

(haha don't worry) yes, unfortunately, we can only wait for the TGC to resolve this as soon as possible

[nova schooner]

Just asking here too, anyone not able to record sound within sky? I'm sure i turn the sound record to system already. The record was fine when i did it at the first few week of joining Assemble season. But after the last patch before season ends, i couldn't record. I'm wondering if it's my phone problem or anyone experiencing it as well?

[fast hearth]

I'm having this problem too

[past arrow]

!thatskybug - as with all issues report this as well. See below how:

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[nova schooner]

Okay, thank you! I thought it was my phone being odd or sth. I'll report it to tgc at once! Thank you again for answering me T T

[inner valve]

Same here

[inner valve]

I have a recent flagship but it still heats it up. As long as I keep it out of direct sun- it's ok.

[tame comet]

If your switch is heating up to an alarming temp (Sky has gotten mine to 68C) you can always slap a PC case fan to the side of your dock to help cool it down.

[cyan mortar]

for those who did not get the first batch of compensation and filled out the form, did u get it now?

[odd hill]

Not yet, I expect that there will be an announcement at a later date if they do release another wave

[sleek torrent]

Yes, and if your phone heats up too much for comfort/ lags after heating/ gets too hot while charging, check out "Semiconductor phone coolers"

Black shark fun cooler and realme clip are good ones

Generic ones are fine too but it's not always guarenteed to fit.

[real lark]

I want to ask, before the account restoration was successful, Can I buy items in my new account?

[empty sorrel]

my game just crashed twice while at home.
i didn't encountered any crashes before, is there something new?

[frail jolt]

Hello good Morning!

Does anyone know how I can enter beta?

[prime tangle]

read #beta-faq carefully. there no current invite wave at the moment

[frail jolt]

oh ok, thank you

[unique yew]

my game started to get fps drops after android 11 update

[sleek torrent]

Try clearing sky's cache and restarting

If on Samsung, use Max fps mode in Game plugins app

[unique yew]

ty

reinstalling the game has worked

[sleek torrent]

Great

[hallow grove]

My guess is that no one ever played this game with Samsung Galaxy Z Fold series... but I'm still going to try my luck here.

Anyone tried playing Sky with this device? How does its special aspect ratio affect gameplay?

[storm lake]

هاي

Hi

[prime oasis]

/okay, im curious as well. although. does the thing can even run sky?

[hallow grove]

The device has good CPU and RAM, I don't see any reasons it won't run

The problem is , will it run well?

[past arrow]

Sky rather depends on GPU and 64 bit device is a requirement

You can be sure it will run Sky smoothly even on 60fps but sometimes Samsungs can have big font issue on Sky

The other factor you may want to consider Sky is very battery hungry so be sure it performs at least good (if not excellently) on battery tests.

[sleek torrent]

It will run perfect

No problems at all but I could see battery running out fast tho, the aspect ratio and performance will be epic

[sleek torrent]

Why wouldn't it haha it's an enthusiast/rich boi device to be honest

Performance of Z series is on par with the lasted Samsung Flagships.

[prime oasis]

/ohhh cool. now how to obtain. im so curious-----

[sleek torrent]

I like the idea of the Z Fold but the battery will suffer if you use the bigger screen, let alone run sky

In the next iterations it can become a extremely versatile device

[fast hearth]

Can I play this game on Xiaomi Redmi 9c? My CPU is 2.50.

[icy gorge]

No...t yet

[hollow tree]

Seems like 32bit, sky needs 64bit. If u can't see it in playstore means not compatible.

[karmic spear]

hi hi

my game still got crash

how to deal with it?

anyone there?

:((

[edgy bear]

Why does IOS get invisible UI when androids have to see the UI

[dense herald]

hii. uh my friend does not appear on my constellation and rebooting the game isnt helping

[edgy bear]

Maybe theres to much people. Try blocking the ones you dont play with

[true trellis]

Friendship constellation only shows 72 friends at a time. Try "block & unblock" method to free up some space

[alpine tree]

天

[upper sail]

We ask everyone to please post only in English on this server, @alpine tree. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[alpine tree]

😏

[true trellis]

!thatskybug don't forget to fill out a bug report for it

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[karmic spear]

ok

[hollow tree]

About UI-less recording by scoutkid
#android-questions message

[edgy bear]

Thanks

[sacred hornet]

Yo i am crashing occationaly

Is that normal

[past arrow]

your device struggles maybe
Be sure to report it as a bug in #report-a-live-bug when the bugreports channel comes back

[fast hearth]

I filled out the form for crash compensation. Can someone tell me - if you have filled out the form, how long did it take for you to be compensated? How long should I wait?

[simple nimbus]

I'm very angry, my Google account got deleted so I had to make a new one and I can't log into my old sky account cause the email got deleted

AND I HAD THE CHIBI MASK

So is there a way to change an email on an account?

You are struggling to type

[true trellis]

!support Try your luck and contact support but AFAIK, you cannot change your email once you linked it to Sky.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[simple nimbus]

Oh so no more old account

I'll just try to get the chibi mask back

Or try to

[true trellis]

I can't really say but try your luck by contacting support

[simple nimbus]

Nah

[fast hearth]

Please?

[true trellis]

For ETA, I'm afraid I can't know for sure but keep your eyes peeled on #known-issues, #news and/or check In-Game Inbox Messages every now and then

[past arrow]

Nobody knows. Collecting and analyzing data takes many days tho

[upper sail]

We ask everyone to please post only in English on this server, @crystal crow. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[crystal crow]

What does this server do?

[thick marlin]

May I know where the form, suddenly can't find it😫

[past arrow]

It's in #known-issues , also in the pins of #general-sky-discussion

[thick marlin]

Find it! Thanks~

[past arrow]

This is the discord discussion server of the game "Sky: Children of the light" the server has many channels. This #android-questions channel is for technical android discussion regarding Sky

[cloud ivy]

Why doesn't my phone support max graphics I mean 3 batteries I use redmi note 9 (ram:6gb)

[hollow tree]

The GPU not strong enough to handle it

[cloud ivy]

@hollow tree what's a GPU ?

[past arrow]

The graphics processor unit (gpu) is weak of it
Sky uses little ram

[cloud ivy]

@past arrow i see

[burnt mirage]

So, when it comes to Android devices, what SoC offers the best graphics? Resolution, optimization, screenshot quality

[past arrow]

Logically the flagships with the best GPUs, but people don't often come here with flagship experience, so it's not that safe saying this or that soc is the best

Snapdragon chipsets had more aa issues in the past, so it could be better avoided. It's better to avoid Chinese manufacturers too because the black screen issues or crashes were most likely because of incorrect Vulkan renderer updates.

Speaking of Android, it will never be as good as iOS or Nintendo because of Android fragmentation.

I don't suggest too big screens because that would emphasize aliasing issues and the fact that on android Sky doesn't have native resolution, the screen is always upscaled a bit. It worth to consider battery life too, because Sky is very hungry.

I hope these tips help.

[tame comet]

Asking about 'best graphics' for Android is like asking for french fries with the least oil. Bad graphics comes with the territory when TGC has been trying for over a year to bring good graphics to Android, but incompetent Manufacturers not properly updating their devices and following main line updates for Android correctly causes the chaos Android experienced with 14.5 update.

Devices that had proper Vulkan updates ran 14.5 amazingly. It was a huge performance uplift. I am so sad they had to revert the changes due to older devices and newer ones that weren't updated properly. (My Pixel 3a was actually able to finally reach 60 FPS on the original 14.5 update)

[languid solar]

i have RN8 it runs at max.
The 2019 version.

[tame comet]

If your note 8 has 60 fps unlocked, it's not reporting it's model correctly. the Adreno 610 cannot get 60 fps. It would get around 40ish, so it is disabled for that chipset.

[cold onyx]

I want to know how to join the Beta suit.I'm currently using my Nintendo account to log in.But I knew I'd be banned sooner or later.I am currently working very hard on testing game bugs,And timely feedback.I hope I can be a real tester.

[tender magnet]

#beta-faq has everything. Please don't use illegitimate methods to enter beta ^^
Invites go out on an as-need basis and there is currently not invite wave

[cold onyx]

All right ,i see.

[sleek torrent]

Kirin 9000 has a very beefy GPU but you can't buy it outside of China and it doesn't officially have sky, bummer to be honest..

Optimization will be low tho

[sleek torrent]

Even Samsung is doing it wrong 😔 I have too much incorrectly rendered mess that I can't even show it to others without having them think this game is still in development(micro freezes too)

And it seems that quite a few people are reporting better frame rates and less heating, I think the render distances have been reduced a bit? You can see rocks "suddenly appearing" in sanctuary and same with vault and valley. But valley is faster paced so it's bound to have it. But it's just too prominent in sanctuary I will screen record it the next time.

[versed crescent]

Gk bisa bahasa Inggris

[upper sail]

We ask everyone to please post only in English on this server, @versed crescent. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[wet oracle]

same problem as this guy

the rendering is also a problem with wind textures and other stuff

[sleek torrent]

That's due to missing drivers

[tight cobalt]

Hii, I wanted to know how is the issue of compensation in android devices (?

[wintry flint]

does samsung s21 give 60fps?

[odd hill]

Please read this blog from #news
http://bit.ly/Sky145Update

[tight cobalt]

Thanks

[hollow tree]

Should be

[edgy vector]

Am i the only one having a screen freeze when trying to light people in constellation?

[glad terrace]

uhhh, how long the android players gonna survive in sky, i mean, sky keeps expanding and its like a good thing ngl, but the complications are gonna be face in a way like, storage ,...also, is sky working for pc version?

[odd hill]

Will Sky ever be available for PC?

« We’re still discussing Sky on PC. We definitely think it could be cool, and feel that Sky on PC would have real upside. That said, we do not currently have firm plans to announce. We just launched on Switch, after all! » — Robert Wing (TGC staff, Live Community, senior manager)

From the 2nd Anniversary Livestream recap
#news message
• https://bit.ly/Sky2ndBdayQandA

[robust holly]

error？

[random cradle]

yup servers are down

[keen jewel]

Does anyone received already the compensation? The seasonal candles

[icy gorge]

Sadly, not yet

[keen jewel]

Thanks 💕

[past arrow]

Remember Skykids that the first round of compensation came after more than 10 days, which was fully automatic.

For those who filled out the form: it surely will take more time to analyze data and each survey. Please wait patiently

[sleek torrent]

Now take a look at this

[fervent stone]

The missing texture bug ain’t just present for Android tho. iOS has those too

[inner spade]

I just got that.@fervent stone

And that was last week.

[lapis kraken]

When is the next time

[lapis kraken]

When is the next qualification grab

[true trellis]

If you're referring to beta invites, if Devs feels the need of having more testers.
For the meantime, read #beta-faq, react to respective role/s in order for you to be notified when there's an invite wave soon.

[merry scarab]

Are you, fellow android users, also experiencing an invisible sapling in Valley? 😅

[hollow tree]

It's not invisible, just 🤏

[maiden plaza]

It's just tiny, you can actually find the sapling on your screenshot.

[merry scarab]

What, really? 🤣 You've blown my mind...

[merry scarab]

I would've never noticed... Thanks for pointing that out 🥴

[sleek torrent]

That shouldn't happen! It gives the game a lower perceived quality

[past arrow]

Of course it should not happen. Feel free to report as a bug when Skybot comes back and please note the recent patch resolved only the crashes and black screen issue. They are working on the rest.

[karmic elk]

Sanctuary Island caves also have that issue

But after hotfixes it got worst

[lapis kraken]

I see！Thank you！

[fast hearth]

Hello everyone! My name is Chenwan, a player from the sky Android server
I have been playing this game since the launch of Sky, but recently I have seen some unreasonable behaviors by tgc. It seems that tgc never cares about the occurrence of our players.
There are many bugs in Sky now. Tgc not only does not fix it, but also reverse-optimizes some benign bugs. It ignores the player's feedback and chooses to ignore it.
The enhancement of the dark creatures this time really made us speechless. Does it have to be discovered by all players collectively retreating to tgc?

If the enhanced version of Dark Creatures is launched this time, I will definitely retreat without hesitation.

[prime tangle]

I'm... not entirely sure what you're trying to say,,, but you can leave your thoughts in #live-feedback

[fast hearth]

Don't tgc know how many disgusting things they did?

[fast hearth]

OK！

[prime tangle]

I mean, if you're talking about krill tricks, those are bugs to begin with

[dense vector]

Can anyone send me the form for compensation?
If tgc doesn't compensate me, I'm going to have to spend a whole lot of money to buy seasonal candles so I can finish the season

Nevermind, found it :}

[karmic elk]

What bug's? Can you give some example of "bugs" you said TGC didn't fix?

[fast hearth]

For example, the water pipe diagram of the shipwreck in Mutu, a black screen appears when passing through the pipe, and the game is stuck. There is also a sudden lag situation during normal play, and I am not the only one who has encountered it, almost all players on the Android server have encountered it. The international server does not mean that the Chinese server does not!

[tender magnet]

I'm pretty sure that was fixed quite a while ago,,,, I haven't experienced that in a long time
Correct me if I'm wrong orz

[fast hearth]

In addition, the Android China mainland server will always have server downtime, the server is full, and sometimes it will inexplicably indicate that there is a problem with the network!

[tender magnet]

If u talking about netease's server, this isn't the place ^^ This server is for the global server and I'm unsure where feedback for the netease server goes ^^

[viscid terrace]

I think this isn't a place for china server complains.

[fast hearth]

Yes! The international service has long been repaired, but there are still many problems with the Chinese mainland service! We will always be the last to get the repaired version!

[tender magnet]

You would have to go to netease about that orz

[viscid terrace]

Yeah

[fast hearth]

We met a very rubbish agent!

[viscid terrace]

China server is not tgc.

[fast hearth]

But Netease has been playing dead! Every time I encounter a problem, I will bring some popular travel ancestors!

[tender magnet]

That is netease's problem and sadly tgc only takes care of global here

[fervent stone]

You can write to #live-feedback or @compact basalt if you’d like to bring something to TGC’s attention. Writing here would make no difference for you

[fast hearth]

You are right, but our agent Netease is like a dead person

[fast hearth]

I gave feedback a few weeks ago! I haven't received any relevant reply

And this is not the first time I give feedback

[fervent stone]

Writing in #live-feedback would not give you reply. It’s just a channel for your message to be seen by staff. If you need a reply please send dm to @compact basalt

[fast hearth]

OK

[fast hearth]

thanks

[fiery tundra]

I dont think the internation version could really help with the Netease server. Closest you could do is contact support if it exists there.

[indigo nova]

Does listening to music on Android to get the headphones on our characters work? I have been trying but it hasn't worked for me so far.

[maiden plaza]

!beatsbyelder

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky (as long as you're not wearing another hair accessory). You can use them any time by putting on some tunes! 🎧 (iOS only, due to limitations in Android hardware)

[indigo nova]

awe does anyone know if it will be updated for Android? haha

[odd hill]

We don't know. The reason why we don't have this in Android is more of because of the Android itself and its way of detecting external audio than TGC themselves

[karmic elk]

Fact: Chinese Server Capacity is lower than International Server

On their bilibili sky faq they said they don't have android and ios crossplay due to capacity reason

[fast hearth]

Yeah

[cyan mortar]

any news on the compensation?

[prime oasis]

/my friend said that she has not received it yet

[prime oasis]

/well, doesnt that sounds like the stupidest thing ever

[fervent pilot]

Is this normal now? Do everyone have servor issues, cause my network is good 👀

[distant oriole]

Omg you too?

[naive robin]

I got that too

[upper sail]

The sky fell! If you are experiencing server problems, please be patient. The devs are working hard to fix it as soon as possible In the meantime go drink some water and walk around!

[distant oriole]

This is what I wanted to ask now about it. When I got to the rose it told me it had a server error and then I left. Then when I open the game it's telling me I don't got net even tho I'm right next to it. :( And it won't let me play

[naive robin]

Also i dont get the compensation stuff. I got the message but i dont think i got any gifts from it?? It said it will give me candles and a gift but i got none. And whats the gift?

[distant oriole]

Same did you complete the survey ? I did and I still got nothing.

[naive robin]

What survey?

[distant oriole]

Oh wait I'll explain

Go to general sky discussion

And then go at pins scroll down and there will be a link , it has to look like this

@naive robin I hope I helped ^-^

[naive robin]

Thank you!

[distant oriole]

Yw! If you have any issues please dm me !

[naive robin]

Np didnt have issues with it but thanks

[smoky bay]

Does anyone has a problem like mine? I finished the last quest on eden then when i checked the rose i need to go back again? I already saw the complete sign before checking the rose :(

[naive robin]

But rip i have to wait for thatgamecompany to fix the errors before i can finish the little prince mission ;_;

[naive robin]

Yeah someone mentoined that earlier

[smoky bay]

Oh ok ty hope they fixed it soon i really wanna get the sword pants already 🤧🤧

[naive robin]

Yeah but please lets be patient. They just released the prince update one hour ago and i bet theyre working hard trying to fix the errors

[past arrow]

It seems like you missed the ||statue of prince|| perhaps

Please delete the image because that's a huge spoiler for those who haven't done eden
Then you seem like did eden while too many users rushed sky because of sword pants hype and you had a server error

[sharp meteor]

So theres a server error and my quest is marked as "undone" eventhough i already finished it- dont tell me i have to do it all over again ☠️

I'll just wait and hope for the best :')

[past arrow]

It would be wise to wait until the hype is over. Or go now and take the risk

[smoky bay]

Sorry

[sharp meteor]

!!POTENTIAL EDEN SPOILER ALERT!!
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
My skykid gonna casually and grumpily go to eden again like me needing to drive 1 hour back to the house because i forgot my purse

[hollow tree]

If u received the message in inbox, u should get the compensation already. Probably auto added to ur candle count?

[past arrow]

Spoiler tag or delete your message please. That's a huge spoiler for those who haven't been to eden

[icy gorge]

Tbh, I already give up with this compensation thing

[past arrow]

If you haven't had compensation, fill out the form listed in #known-issues . Also it's pinned in #general-sky-discussion

If you done it, think. The automatic compensation took 10+ days. Imagine this manual compensation time. Patience is the key

[meager mauve]

Will tgc have plan to fix this or will let this belike forever?

[prime tangle]

You can send a bug report to let the devs know. There's a chance the devs haven't found a solution to it yet

[past arrow]

The more you report, the more likely they will fix. Also please note the latest patch was only a quick fix for the crash issues which had drawbacks

[meager mauve]

Is there a link for me to report?

[maiden plaza]

!thatskybug Wake up from your beauty sleep

Lepetitbot:
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[modern copper]

OMG I GOT HACKED!!!!! the hacker got into my account and use my candles , change my outfit . When he's online, i cant log in. What can i do ??? SENGDING HELP!!!!!!!!!!!

[past arrow]

It must have been because unintentionally you must have exposed your account information online somewhere. Contact in-game support.
Also please spoiler tag or delete everything beyond eden doors because that's a huge spoiler for those who haven't been there

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[modern copper]

noted on the eden, thank you

[past arrow]

Things you should never do in Sky
#questions-and-help message

[hot sinew]

Hi there, Sky keeps crashing on android 8 ThinkQ G7. At the location of the rose. also at the cave with jellyfish in sanctuary islands. Maybe also other locations.. Graphics are set to low. Is the team aware of the issue?

[fervent stone]

!thatskybug they won’t be aware if you don’t bug report

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[hot sinew]

To much work

[prime tangle]

then i guess the devs won't know , especially with that device
the more data the devs collect, the more info they will gather to find a solution

[fervent stone]

If you don’t bug report then don’t expect devs to be aware of the bug and fix it for your device either. If you are fine with that then there’s absolutely no problem

[hot sinew]

Got a bug report window on crash. Sent that

[fast hearth]

I can't do last quest because game crashes I'm the end when I grab little prince

I tried twice

[fast hearth]

😫

[fast hearth]

Is there any update going on ???
I can't enter the game

[past arrow]

Last time the compensation was automatic and took 10+ days. Now more days are expected for manual compensation

[fast hearth]

My compensation...

Does anyone here already got their compensation?

[past arrow]

If you scroll up a few days, yes

[fast hearth]

I haven't recieved mine yet... even though I fill the damn form.

[past arrow]

That was the automatic compensation. Would you mind reading up please?

[fast hearth]

I know that already...

Its just Im getting impatient, since I already waited a week long for tgc to fix the crashing issue.

[past arrow]

I understand you are impatient but please don't put that on me when I as a fellow player try to help with as much info I can

[fast hearth]

Bruh, Im not being emotional here Im just stating my point. No hard feelings and thank you for your time answering my question. ||If only I have extra candles I will give you a heart.||

[patent thorn]

Hi Everyone. I'm one of the Android players affected by the upgrade but I don't be recompensed. ¿What can I do to receive the compensation? I have adventure pass as well. Thank you very much

[hollow tree]

Check pinned messages in #general-sky-discussion

[reef ruin]

Hello everyone. Faced with such a problem that the game crashes after ten minutes of gameplay
I play on the Redmi Note 10 Pro phone. I will be glad to all those who respond to this problem

[past arrow]

!thatskybug - report it as a bug as soon as possible hoping TGC can fix it before the next patch release

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[patent nebula]

I hope we get enough compensation to get the sword suit that would be so cool