android-questions

[wide thorn]

ok thank you for your help,I didn't know the warning before

[deft nova]

Same :( But I filed ticket in support, I hope they able to recover my account. Because sadly Facebook is the only one i linked with my account.. 🥺

[thin trellis]

swipe in the direction u wanna go twice
do it genlty not forcefully
it might be stressful in the beginning but after u get the hange of it it's pretty chill and fun

[river swallow]

It's been stuck like this for 15 minutes, is anyone else having this issue or is the problem with my phone

[past arrow]

It is related to your phone or your Google account. Do you have at least 6-8 gb free space? - it's a Google install policy for updating big games, even when there are such small patch updates

[river swallow]

I do have free space and it's linked to my account, it's been stuck for a while but it finally loaded

[deft smelt]

Sooooooo those of us who missed out on friendship points while it was glitched don't get any compensation? There were 3-4 days where I hung out with a spirit and got no points for it. 😢 I should be well into the next friendship level now.

[river swallow]

I was wondering why it hasn't been leveling up, bruh what

[deft smelt]

Yeah, it sucks. I'm cranky about it. Lol

[past arrow]

They have just issued a compensation. Check your inboxes!

[high tide]

Alright, I will try thankyou 🙏

[covert mist]

Sometimes
But only 2 mins

[compact barn]

Hola, alguien puede ayudarme?

Quiero ingresar a mí cuenta usando cómo metodo de inició de sesión facebook, pero no me deja, dice que tengo que ir al otro dispositivo, pero ese dispositivo se daño, no hay otra forma de ingresar a una cuenta que tenía registrada con facebook? 🙁

[granite hedge]

Sorry English please

[compact barn]

Hello, can someone help me?
I want to log into my account using Facebook as the sign-in method, but it won't let me. It says I have to go to the other device, but that device is broken. Is there no other way to access an account that was registered with Facebook

[deft nova]

You have to file a ticket Ethan, same with me. You can go to support and they will try to recover your account

[old walrus]

I can't log into the game, I need help

[untold cave]

I also use Android how come I can log in while you can't?🫠

[past arrow]

I can login as well. Did you try to reinstall the game?

[tender totem]

Is there any way to review my own posts from the past?

[honest basin]

I don't know if this should go on #android-questions or #pc-questions: I got the game on steam and I'd like to continue playing on my android phone, but the steam login option on android is very clunky to use, is there any way I can link some other account to my steam one to use as login on android?

[proper pumice]

You should be able to link from the app once you've logged into the game on your android. It's under the options cog in game

[narrow palm]

Ehm

[wide thorn]

Try to restart your telephone

[cyan flicker]

which item i want to buy, but the item option haven't show in item store, how ist?

[twilit bobcat]

Check the box next to the guide in the event area

[cyan flicker]

Im in this area store

[lime shadow]

Hi, does anyone know why I can't burn this?

[twilit bobcat]

!thatskybug current bug, you can report it. I'm not aware of any current workarounds

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[steep pine]

Should be a bug, see if the options appear on the webshop.
https://webshop.thatskygame.com/

[cyan flicker]

Can't also...

[steep pine]

Please report as a bug in #report-a-live-bug with the pics you sent here.

[cyan flicker]

I've reported on pc there report chat bar already, thanks~

[past arrow]

What's the device model? (For example Samsung Galaxy S4)

[candid siren]

Hi! Am I the only one experiencing this right now? T^T

[viral brook]

I don't experience errors on my part

[past arrow]

No problem here either, it's most likely your connection.

[split fiber]

Uhhh guys do yk where I can download beta sky since like I think there's a link to it and I can't find it :b

[thick grove]

Beta is closed and only available for iOS

[split fiber]

Ohh alr thanks :b

[glossy shore]

Anyone know why I can't collect the candies? They just show up white with no interaction button

[glossy shore]

Nvm I'm slow ^^

[vagrant acorn]

Glad it got resolved

[dark ember]

Sorry for the late reply, it's Samsung Galaxy A12

[hollow zodiac]

Yo anyone know why there's an invisible thing in my nest

SorryIf I don't reply immediately, i'm taking a nap after writing this

[past arrow]

Yes It's almost a half decade old phone and when it came out it already was the budget phone of Samsungs. It already stopped receiving updates from Samsung as of 2025 January, that's why it can't keep up with the new game update features

Make sure you always have a few GB of free space and no apps in the background or no apps over apps features enabled (such as Messenger bubbles or Discord over Sky)

[dark ember]

Awee I see, thank u for the info and tips
ill see how long my phone can survive sky until it can't 😭 good thing I still have my laptop for now

[agile plover]

The plot and some magic are not in Chinese.

I use simplified Chinese, but these two don't.

[thick grove]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[hot fiber]

Same here

[past arrow]

If 2 players on a 650k server report this in 2 days, it's most likely not the servers but the internet connection.

[hot fiber]

Yes, my internet connection has a problem with sky specifically 🤭

[past arrow]

Yes Sky requires higher connection standards than just streaming or general usage. It's a give or take with this game. If the servers were down this channel and #questions-and-help would burn.

You can also check your connection quality on speedtest.net - for Sky ping latency lower than 35ms, download speed higher than 30mbps are recommended. If your connection doesn't meet them, restart your router or try on a different connection

[hot fiber]

Of course of course 😊

[desert nexus]

Is anyone not seeing the 2 new col for the season?

Cuz I haven't collected them yet and they're not there, nor are their outlines present 🥲

[mild tartan]

Hi just to be sure grandma time was 1,3,5,7 etc now that 1 hour late it will be 2,4,6,8? So does the same for geyser and turtle ?

[thick grove]

Yes. Dst happened yesterday for tgc

[muted sedge]

How to run it at 120 fps?

[past arrow]

With a 120 fps capable device.
(Note: not 120hz, that's different: #android-questions message)

[rugged helm]

Why cant i jump?

the moving controls are hard too

[cyan mantle]

I am even stuck in this quest and couldn't complete

[past arrow]

!thatskybug - report it

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[iron ferry]

My i ask guys I accidentally unlink my sky account and can't get back how do I get it back I need all of your help 😭😭😭🙏

I'm so dumb 😭😭🙏 someone was trying to acces at my account and I accidentally unlink it

[past arrow]

!support - contact support, preferably with your Sky id (hopefully you saved your old account ID)

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dark folio]

Doesn't it not let you if that's your only link?

[hoary forge]

Hi, skykids! I recently reinstalled sky on my samsung galaxy tab s6 lite tablet and I am encountering lags. When I installed it first time (4 months ago), I didn't encounter those lags. My tablet is new (got it this June), so idk what causes those lags. Any idea how I can eliminate those lags?

[past arrow]

Hi! Tablets in general are not that optimized for gaming moreover Samsung has put a quite budget Mali g72 GPU in it which cannot keep up with the new game features.
You can eliminate those lags mostly with a different device. You might try uninstalling resource hungry apps, limit app background usage, or freeing up space. Also make sure not to stress that tablet with max graphics, one bar has the best performance ratio when it comes to playing with such a budget GPU.

That GPU struggles with modern, heavy 3D rendering and it has only Vulkan 1.0 support.

[hoary forge]

Thanks a lot

[wispy fable]

Hey guys, quick question, is it normal that I can't see only the migrating lighthorn whisperer on android? When I unlocked the tiwr before the cape it said the spirt has something to show me in isle of dawn and I'm unable to find it near the other spirits... Is it a bug or am I being dumb?

[outer hollow]

Not a bug. Go to the stone ramp before the temple, honking should show you a blue star, but it's likely covered by the ui guiding icon

[narrow palm]

It depends on what device you play on.

[robust vector]

Hello, has anyone experience having only 3 quests in Migration?
As of now, I have received 4 migration candles (including the wax). I have friends who have the "Forge a candle" quest, so I tried forging a candle and clicking on the quest and I still did not receive any migration candle.

[muted sedge]

My device support 120 fps

[wispy fable]

Got it, I tried logging out and it seemed to do the trick as only upon relogging in the blue heart could be seen on the ramp, still even after the quest I can't find the spirit near the fireplace in the isle, it's been like that since the completion of the first quest of migration...

[outer hollow]

They're intended to stay at the last spot you've visited through the quests. As of the latest one available, the spirit should be resting at forest brook with the herd of lighthorns

[wispy fable]

Aah I see, thank you so much!

[past arrow]

@muted sedge your question is already answered here, please kindly read it

[muted sedge]

My phone can run most games at 120 fps but not sky

[past arrow]

Because it has a strong GPU, but Sky and its graphics engine require even more. Even some 2 year old phones can support 120fps in Sky.

[narrow palm]

If you're playing on a phone, I'm not sure you'll get a stable 120 FPS even on medium graphics. Throtling can cause the FPS to drop to 60-90 due to overheating.

For example, my Snapdragon 8 gen 3 can have 120 FPS, but it can’t keep it stable at medium settings.

[trim plover]

i can't login my sky on my phone thru steam account. Do we have problem here loging in?

[past arrow]

There's no such widespread problem currently. Also keep in mind this channel is android compatibility tech related, feel free to ask next time in the more suitable #questions-and-help

[vague pagoda]

Hello. Ever since I got my new phone, android to be exact, and redownloaded sky, it keeps signing me kit for some reason. I tried everything, but nothing's working.. Is there anyone here who had to deal with that, or is it a sign for me to quit sky? I can't even talk or move for a certain period of time without it signing me out

[vagrant acorn]

Not sure I understand completely what is your issue.
But mentioning here the model of your device (for example Samsung Galaxy A30) will also be helpful.
Not all the phones have strong GPU's that will handle well Sky.
have you tried lowering the settings to the lowest fps (= 1 bolt) and clearing cache of the apps?

[vague pagoda]

It's a brand new phone, so not much storage is taking up space. But I'll try the lowest fps

Update: Even that doesn't work well

[vagrant acorn]

I understood the phone itself is new.
But, at the same time, not all the phones deal well with Vulkan, an API that is essential for Sky to work well.
Perhaps something in the device might not be handling well Sky. _
Or perhaps you found a bug.

[cobalt plank]

What phone exactly is it though? All we know is it being a brand new android. Can you mention the model?

[vagrant acorn]

Do you have a pic or something?
Can you get in the game and some time after it crashes?

[vague pagoda]

Nokia G310 5G

[vague pagoda]

Yes, I'm able to play on the game for a limited time before it glitches a little bit and kicks me out

[vagrant acorn]

Does the temperature of your phone increase a lot?

[vague pagoda]

No, not at all

My phone has great data actually and the storage space is much bigger than my other one. I made sure everything was good to go for me to properly play on sky and my new phone's a little better than my other one, so I don't understand what's wrong

[vagrant acorn]

I was doing a research of the characteristics of the Nokia G310 5 G, after you finally mentioned.
It looks like it has a GPU Adreno 619. If so it won't suppport 60 fps, but I think it should still work.
Tho recent additions to the game are more graphic -demanding.

[vague pagoda]

So there really is a way for me to fix the problem and finally play normally? Because I was starting to think it was a bug

[vagrant acorn]

I'm not completely sure what is causing the issue.
But you can contact support, that may be able to provide with better information about it for your specific case.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vagrant acorn]

And you can also leave a report here, at #bug-reports-android

[vague pagoda]

Thank you so so much, you have been a HUGE help to me!

[vague pagoda]

I can't remember my sky ID...

[sour torrent]

Did you link your ID to something? Like Gmail fb?

[vague pagoda]

Yeah

[vague pagoda]

Nevermind, found it! ^^

[sour torrent]

Nice

[tranquil plume]

I updated my game on phone and it still says theres a new update

[past arrow]

Try restarting the game or emptying Sky and Play store caches

[cyan jasper]

Do we have to relive the spirit to get their stuff?? I've had this ts for so long now it wasn't an issue with other spirits i already have an expression of

[past arrow]

!ts

[upper sail]

Respectful Pianist is currently running a bit late! Looks like I'm not the only one who oversleeps!

Keep an eye out for updates over in #known-issues and let's hope our beloved Spirit friend finds their way home to us safely! Remember - their spirit memory is pretty close to the krills, after all

[eternal karma]

Somepeople said kizuna will return, is it true?

[granite hedge]

Idk

[past arrow]

That's a theory only for now. No such announcements were made.

[dark folio]

What's the theory based on?

[past arrow]

Probably wishful thinking

[steep pine]

Kizuna did come out of her hiatus as a vtuber but nothing announced for sky.

[supple igloo]

Friends, when you log in from Android, do you encounter any players even after 1 hour in the server because I am experiencing this situation today and I couldn't even reach any of my friends?

[thick grove]

Try to update sky

[supple igloo]

I did it, I'm on version 0.31.2

[past arrow]

Hi! What's your ping latency? Get it checked on speedtest.net
Do you use any special connection methods?

[supple igloo]

I tested everything and everything seemed perfect and no, I am not using any other software.

[past arrow]

I didn't mean software, I meant connection methods, which can come from the router. If you checked your ping latency, let me know the results so we can move forward!

[supple igloo]

Everything returned to normal for a while, but then suddenly the servers in Sky were completely empty and I couldn't go to anyone again.

[past arrow]

That's indeed good! Did you try to empty sky cache and to restart the game?

[past arrow]

If suddenly many people disappear it sounds similar to an issue I was having - my isp once remotely updated my router with a bugged firmware. Even though everything was great including the speed test, Sky was bugging and it came out my connection had package dropouts! Can you try on a different connection?

[supple igloo]

Uh I have two Wi-Fi's and both have the same IP address made by the government, but it's very strange that I only have this problem on Sky. I've played other online games with the same Wi-Fi and they work normally.

Meanwhile, it has now recovered

[past arrow]

Yes, if it's the same IP then it's most likely from the same provider. Probably they had temporary issues with the IP ranges of Sky.

[cobalt leaf]

Guys where is the traveling spirit!! 😢 what we gonna dooo??

[grave hound]

!ts

[upper sail]

Respectful Pianist is currently running a bit late! Looks like I'm not the only one who oversleeps!

Keep an eye out for updates over in #known-issues and let's hope our beloved Spirit friend finds their way home to us safely! Remember - their spirit memory is pretty close to the krills, after all

[thin trellis]

i suggest u just keep gathering candles
and buy all things u want from ts at once, once it makes its entrance

[ionic obsidian]

hello does anyone have an infographic of all map shrines location with details? I saw one with numbers and names but i lost it T_T

[twilit bobcat]

Interactive map from the sky planner by Silverfeelin
https://sky-planner.com/realm?map=5

Not an infographic but this might help?

[fast hearth]

These souls are getting stuck like this. I can't complete the cutscenes

[past arrow]

!support - contact support in-game regarding this unique bug you're experiencing

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[brisk adder]

guys I can't unlock level 4 of the seasonal spirit "manta whisperer" as I can't see any spirit task in the citadel area of the Valley of Triumph

I tried literally everything but nothing is helpful

[brisk adder]

@upper sail plz look into this matter

[past arrow]

!thatskybug - You pinged a bot. Skybot is not that smart, can't fix bugs and devs don't really read here. Please report it as a bug, learn below how:

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[viral brook]

You're bringing the spirit along. Wait until the spirit leaves and go home and come back to the place

Recommend to restart your game as well

[supple igloo]

Hello, I have a question. My friend Sky is also having problems, but Discord is banned in his country. Can I report the problem on his behalf?

[past arrow]

!support - They can report bugs in-game as well

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[winter mist]

Can players get banned for using tent/plushie memories even if they're not the one who made it?

[past arrow]

It can be a banned offense
Sky Support response about using shared memory glitches by Tib
#questions-and-help message

However if you clicked them only 1-2 times overall by mistake, not on a regular basis, you should be fine.

[ionic obsidian]

hello im struggling with quest 3 of moomin quest, can someone possibly help me with this? T_T

[granite hedge]

#looking-for-group-live

[polar zodiac]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1762156800:t> 》<t:1762164000:t> 》<t:1762171200:t> 》<t:1762178400:t> 》<t:1762185600:t> 》<t:1762192800:t> 》<t:1762200000:t> 》<t:1762207200:t> 》<t:1762214400:t> 》<t:1762221600:t> 》<t:1762228800:t> 》<t:1762236000:t>

[ionic obsidian]

hello i would like to ask how many are the orange spirits/ travelling spirits, or is there an interactive map for finding all the orange spirit (past season spirits)?

[thin trellis]

prob the same site that was given for shrines and wl if u go look for spirits -> travelling spirits

but lemme check first and I'll tell u for certain

well
https://sky-planner.com/spirit?type=Season

there's this but it just says the map they're on
(more details if u go to each spirits individual wiki)

sorry i couldn't help more

hope smn else knows better

[pseudo vale]

!specialvisit

[upper sail]

A group of Spirits from various Seasons will appear for a special visit in one of the realms from <t:1763366400:f> until <t:1764489540:f>. Stay tuned for their reveal!

🔎 For more details: #news message

[vivid vault]

For the total amount of seasonal spirit, here: https://sky-children-of-the-light.fandom.com/wiki/Seasonal_Spirits
(some aren't in the maps to be relived, they have the * in the table)
let me see if I can find locations
(couldn't find anything specific, there are guides online on YouTube if you want)

[rustic jewel]

Am I the only one having issues with the broomstick race daily quest today? The race just randomly cancels itself before I even get to finish it. One time it cancelled both the race and the broom spell, then I got all the way to the end of it, but the finish spot keeps glowing and signaling, yet the blue point with the circle is no longer there

Yes, I've restarted the game and the device, cleaned game cache, connection is good :/

[past arrow]

It's not a widespread issue, tbh this is the first time I hear about it. It must have been something on your end.

[brisk adder]

How much time does TGC take to fix an android bug? Cause it's been a while since I reported my issue 😭

Many ppl are facing almost the same kinda issue like me

[wintry patio]

Does everyone have problems taking photos with the in game camera leading to crashes on Android or is it just me?

[past arrow]

!support - contact support in-game, maybe they can do a soft restart to the spirit in your case. Just to make sure, empty the cache and try again with the spirit the exact point it wants to meet you (a small icon shows the location on your honk radar). After you spent time with them, honk, and grab their hand.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[reef lichen]

Is anyone else getting map bug for wl? I knew about the isle bug, but now there's a boneyard bug. I got all the wl in each area but the star is still present on the map

[granite hedge]

Then it's a bug because they didn't appear for me when I got all of the wl

You can report it on #bug-reports-android if you want to

[twilit bobcat]

Are you sure you got all the wings in Graveyard? There's 6 of them. I haven't heard of anyone else having this issue

[hasty bramble]

am i the only 1 that hears as if theres strong winds while playing sky tho there isnt any?

[past arrow]

It's been a bug since a few patches for now

[hasty bramble]

what about the aurora concert being broken? like were flying where we arent supposed to

and the chat is broken:(

[supple igloo]

Hello, there seems to be a problem with the servers. Whenever I enter the game and want to play, people suddenly disappear and then a message appears saying that my friends are already with me and that it is not because of the wifi.

I did a speed test and the wifi speed is 202 MB.

[past arrow]

Hi, what's your ping latency?
That's even more important than download speed.

Also please continue and ping me in #questions-and-help , this channel is for Android compatibility tech questions, and your concern is different.

[obsidian lintel]

So uh...my friend has never played sky a day before this. Is it a bug that she has these head phones? 🤔

[past arrow]

!beatsbyelder

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky (as long as you're not wearing another mask accessory). You can use them any time by putting on some tunes! 🎧 (iOS only, due to limitations in Android hardware)

[sand gate]

Why does it say my friend is in a place I can't go when I tried joining them, it only happens with one friend tho and we tried going in the Isle of dawn it and I go in can't find her anywhere, got out talked to her and tried going together again and she's not anywhere near me or in the realm either idk what's happening

[mortal saffron]

Maybe s/he is at eden or a bug that says your friends is online but s/he isn't

[sand gate]

If they go in Eden I can't join em? Also they were online cause sent me a candle(maybe a candle I'm not sure I've been playing for 4 days)

[fringe schooner]

Oh, it happened to me too once. I was in the home realm, just like my friend. I had to close the game and open it again to work 😅

[vague valve]

Someone please help. Im trying to submit a bug (I literally just joined) and I have no idea what im doing. Does this mean I need to pay to submit the bug? Im so confused.

[dark folio]

tap the flame at the bottom of the message

[vague valve]

I did. When I tapped the flame I got the message at the bottom. When I tap "learn more" I have have to pay to use the flame.

[dark folio]

just tapping the reaction isn't supposed to bring up the emote info

[dark folio]

do !bug to bypass the reacting stuff

[vague valve]

I'll see if I can pull something up on YT. Thank you for trying to help me. Discord is clearly not my niche 😂

[dark folio]

I'm not sure youtube can help you with this?

[vague valve]

I dont even know what "!bug" means lol

[dark folio]

just type out !bug and that'll do the same thing as pressing the flame
!bug is a bot command

[vague valve]

Oh! Thanks!

[proper pumice]

You also need to have posted at least once in the server to allow skybot into your dms! Sometimes that's the problem

[zealous sequoia]

Apparently i received a comment in something i wrote but i dismissed the notification too fast, is there a way to know in what specific notification did i got the message? Im on android

[subtle cave]

Why can't I move in this position

I have already taken the wings

But the wings didn't appear on me

[sand gate]

Ooohh maybe my friend goes in the eye of Eden all the time haha

[dark folio]

Search for comments mentioning you? Or check your notifications on discord

[zealous sequoia]

Not on discord, on Sky

[dark folio]

On sky the only way is checking all of them....

[dark folio]

Was there a red dot on the yellow icon on the top middle?

[zealous sequoia]

And my problem is that i don't know wich one, i have left a lot of messages everywhere, searching every single one for that comment is awful

[dark folio]

Sorry, but there's no other way

[zealous sequoia]

yeah, i hope they add some feature for this in the future, looking around every map for an specific message is a bit...

[unreal shoal]

My friend is on switch, I'm using mobile, can we still play together? Or there's a platform difference

[simple mauve]

The game is fully cross platform (unless you disable it on PS), so yes, you and your friend can play together

[jaunty egret]

I completed the migrating bird whisperer and the seasonal heart showed in the tree but it won't allow me to obtain it. I go to prairie to see if the spirit is there for it to, "show me something special ", but the spirit isn't there. I've attempted over 2 days so far. Has anyone else had this issue? I need that seasonal heart. Thanks!

[jaunty crown]

Yo

[steep pine]

Bird nest is the area before you go to Sanctuary island from Prairies lobby, the spirit is at the entrance so it's pretty easy to miss them. You can also do a call for an indicator when in the area.

You can ask in #questions-and-help regarding general gameplay questions for future reference as this channel is for android-related tech questions, like phone specs.

[jaunty egret]

My apologies for posting in the wrong forum. I've played Sky for over 2 years and never had an issue i needed to seek help with. Thank you for your answer.

[steep pine]

#questions-and-help is way more active with lots of helpful players, you would get an answer much quicker.

[rare bloom]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1762156800:t> 》<t:1762164000:t> 》<t:1762171200:t> 》<t:1762178400:t> 》<t:1762185600:t> 》<t:1762192800:t> 》<t:1762200000:t> 》<t:1762207200:t> 》<t:1762214400:t> 》<t:1762221600:t> 》<t:1762228800:t> 》<t:1762236000:t>

[rare bloom]

!turtlewhen

[upper sail]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times : (These timestamps are in your local time!)

<t:1762159800:t> 》<t:1762167000:t> 》<t:1762174200:t> 》<t:1762181400:t> 》<t:1762188600:t> 》<t:1762195800:t> 》<t:1762203000:t> 》<t:1762210200:t> 》<t:1762217400:t> 》<t:1762224600:t> 》<t:1762231800:t> 》<t:1762239000:t>

[celest shuttle]

try to click on the yellow wing menu on the top of the screen and select the sit emote another two times. if it doesn't work (like that the game is frozen or something) I think you should close the game and open it again, then go back to that place using the Return Shrine (the statue that you find at Home)

[celest shuttle]

idk if your device has it too, but if you go on the device settings > notifications there should be something similar to "notification history" and if you turn it on it might show the past notifications. Btw the notifications from sky usually don't tell what was written, they just say "someone commented on your shared memory/space" or something similar

[zealous sequoia]

Yeah, sadly it doesn't show the comment itself, i literally have messages everywhere, looking for the specific one is impossible.

[fallen fern]

How to tp to your friend?

[proper pumice]

You can join their server from the friend constellation at home/aviary. Click their star, and hit Join.

If you're talking about teleporting to them across the same map, you have to unlock that on their friendship tree. It's to the right for 10 Ascended Candles

[fallen fern]

Thank youu

[ionic obsidian]

is daylight saving already finished ? (old reset time is back)

[twilit bobcat]

!daylightsavings technically it's been over since nov 2nd

[upper sail]

In the world of Sky, candles and daily quests reset for everyone daily at the same time! Daylight Saving Time will end at 2AM Pacific Time on November 2, 2025, where TGC is located.

❗ If you are in a region that does not observe this time change, after November 2, daily reset will occur an hour later for you!

Reset time before: <t:1761980400:t>
Reset time after: <t:1762156800:t>
🕐 (These timestamps are in your local time!)

[solar schooner]

Hi umm i want be a sky tester

Or better say play sky beta

[twilit bobcat]

https://discord.com/channels/575762611111592007/718595027990741022
But considering you sent this in the android channel, letting you know beta is currently only for IOS users

[solar schooner]

Ohhh... Old time's i remember just.... Android could play it's... Ahhh its will be available later?

[twilit bobcat]

Unknown, after beta became closed they stopped doing beta for other platforms

[thin trellis]

i on the other hand rarely make shared soaces/memories

but you also dun remember after a while where and what u have

like at some point i recieved a notif about recieving comments and so i checked the only one i thought i had just to find out that it's not there
(I still dun know where and what it was i made that could have been commented on)

[agile sun]

Is it normal for someone to have found your sky ID? What could they do with it??? Is it a bad thing if they find it??? Or is it normal???? Ive never had this happen to me where someone just asks if something is my ID and it is 🥲 please dm me 🙏🙏

[past arrow]

!support - see below how to contact support in-game, we're just players here and support doesn't offer assistance on Discord

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[true trellis]

Is it normal for someone to have found your sky ID?
No, definitely not normal. You're the only one who should have an access and knowledge about your Sky ID not unless you gave it away to someone and/or you let someone access your account (which is highly discouraged and is against EULA/TOS). Support and TGC Team might have knowledge about it but that's a different thing.

What could they do with it???
Lots, one could impersonate and pretend to be you and gain complete access to your account. It is highly encouraged to NEVER SHARE your Sky ID.

Is it a bad thing if they find it???
Possibly, yes. Going back to previous answer, they could reach out to Support, impersonate and pretend it's their account and possibly gain full access to your account.

Or is it normal????
No, definitely not normal.

There's no need to take it to DM's. And for future reference, for non Android-tech related inquiries, it eould be better to ask in #questions-and-help

aloo Tib

[slender escarp]

god that's pretty. that's just... amazing. I know it's a bug but that's just a really pretty screenshot.

[north dragon]

Good day, I've had a problem for a while now. I started the game on PC and I can't log in with my Steam account on my phone. When I started the game, I could log in for about 2 months, but I saw someone who couldn't even 9 months ago, but there was no solution. I don't know if they'll fix this and if it's a bug in the game or Steam, but it's pretty useless. If I want to play on my phone, I have to stream from my PC.

[vagrant rivet]

Anyone else having a problem w/ game not showing the "are you sure you want to exit" (or smth) when pressing the back button?
It just kicks me outta game without any questions
Its so frustrating cz when I accidentally press the chat and I wanna get outta it, I just get thrown outta game

[past arrow]

The game hides the navbar for a reason because it's designed to function without that - you can exit chat by clicking anywhere else.

[vagrant rivet]

Yea but whenever I pressed back on navbar I always got the "Are you sure you wanna exit?" But now it doesn't want to appear anymore (also clicking elsewhere doesn't close the chat for me, I've tried )

[upper sail]

I've heard a rumour that mods don't know what sneep snorp is because they're always here

[past arrow]

That seems to be your device specific. Try updating your android.

[vagrant rivet]

This started happening after I updated to android 16

[past arrow]

Then it's definitely a manufacturer issue with their android update. Contact the manufacturer if possible.

[lyric crystal]

Is there a payment failure thing going on right now with sky? /genq

I'm 10 euro's shorter for candles and haven't recieved anything unfortunately...

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

Also make sure that if you purchase them on Nintendo, check them on Nintendo

[lyric crystal]

Any tips if restoring purchases doesn't even load?

[past arrow]

Yes, there are at least 2 more in the guide....

[lyric crystal]

Update; its not a sky issue it's google play

The money was taken from my bank account but it didn't show anything in play

Now i can't ask for refund or anything

Cuz I kinda want the money back now

Any tips on that?

[past arrow]

As the guide suggested I pointed to 2 times already (this is the third time), if nothing works contact support. Also kindly please don't perpetually ping me about things that were clearly elaborated. Thank you

[lyric crystal]

gee that was not what i meant but okay sure... whatev thanks anyway ig

[cedar spindle]

Why does my screen shake even when I have motion blur disabled? I also decreased my PM... Uhh... Thingy too

[autumn drum]

Is it just me or do candle meter doesn't update?

[past arrow]

Candle meter barely visually increase if you reach grey candle. If it doesn't increase at all, it's your connection

[bleak silo]

Does anyone know where migrating bell maker is when he asks you yo go to isle of dawn?

[past arrow]

Hi! Check the message in the faster and more appropriate #questions-and-help !

[autumn drum]

My connection is okay and it's ^^

[past arrow]

Then it seems you have a connection but it is struggling to keep up with Sky. Sky is very sensitive to ping latency and package dropouts.

[sage merlin]

Hi is anyone else having issues with the latest season quest. Everytime i almost finished with the quest and am almost over the temple, it resets back to the beginning and my character is automatically teleported back to the entrance. Have tried 3 times and keep having the same issue

[dreamy shore]

Just got a OnePlus 15, a phone that can run the screen at 165fps, but I can't make the game pass the 60fps mark?
Anyone knows about anything? I saw a Samsung S series run it at 120fps

[past arrow]

Display Hz vs. Gaming fps difference - a short guide
#android-questions message

Btw even if you allow 165hz, tests show it barely goes above 120 Hz, and its optimization is not perfect, sadly it's a OnePlus thing.

[dreamy shore]

Then shouldn't I get to 120? I can't pass over 60, even with all maxed out

[past arrow]

Nope, check the guide why (optimization and gpu matter). As a metaphor even if you blink very fast that doesn't make you do maths calculations sooner.

Btw me having a Sky-120fps capable device, still I never use 120fps. It's a battery hog. 30 fps + motion blur give the perfect balance and combination between performance and battery drain

[dreamy shore]

So the Samsung is able to optimize it enough to enable the 120fps?
Also, I don't have a problem with battery, since this new monster packs a 7300mAh battery

[past arrow]

Yeah that has a great battery and it has one of the newest GPU. It will take time to get it optimized with Sky to get 120fps (regardless of whether something is missing from the phone drivers or the game, who knows). I remember brand new Samsung S series users also complained. It's a give or take with very new hardwares.

[dreamy shore]

So, it's a game of waiting for now?

[past arrow]

Please delete this - it contains your email address which is private information.
The problem is most likely your country - it filters internet traffic more and more with time. You need to try on a different connection.
Also you could try the following:

• log out of your Google accounts on your mobile
• reinstall Sky
• download Google Play Games from play store
• log into Google Play Games with the Google account
  and check if you can log into the game.

[maiden rampart]

oh, sorry

[maiden rampart]

thanks for the tips, I'll try

[urban laurel]

Hey, there. I just hear the sound (aka the in-game currency full) while login which I haven’t candle running, except seasonal candles in a day. It’s this bug or it’s our Sky avatar?

[high gulch]

Samsung galaxy tab S5 RAM 4 GB, free storage around 10 GB. I deleted many unnecessary apps to clear out the space, hoping it will improve the gaming experience. However, while I could play the game couple of days ago, it's become virtually impossible to play due to my tab hanging up anytime I try to log in. I might be able to momentarily play but then it freezes for no apparent reason.

[brave gazelle]

i have an incredibly stupid idea… restart your tablet, and upon boot immediately get into sky and exit your spawn area as fast as you can if it actually loads properly

[high gulch]

It doesn't even load up to that point rn

[brave gazelle]

try uninstalling and reinstalling?

[stark axle]

Does anyone know where I can access the camera settings? I've played this game before and just got back into it 2 days ago. Now I can't find the camera settings in the game.

[brisk adder]

I can't unlock the level 4 and buy cosmetics or see any spirit in the valley citadel area so I can do the spirit's quest and unlock the level 4 of the seasonal spirit called "cheerful manta whisperer"...I reported yesterday about this bug and i reported earlier too but still I haven't got any response or any improvements...I noticed many people are facing the same issue. Can anyone tell me how long TGC takes to solve issues or how they inform us?

[true trellis]

You could try basic troubleshooting such as restarting device, uninstall and reinstall app, clear cache and/or data, have atleast 20% (or more) free storage. However, considering Galaxy Tab S5e is a 2019 device with a 2018 mid range SoC, chances are, it will struggle a lot in playing Sky to a point where gameplay may be unbearable.

[distant flume]

Is this a right place to ask if i wanna know what phone does people use for high/max graphics for sky...? 😅

[ripe owl]

Hellooooo
I hope everyone's doing fine

I do like to know how do I report bug. I went to that section but couldn't chat

[steep pine]

The bug channel is not for chatting. The instructions say to react to the 🔥 icon at the bottom of the channel and the bot would DM you on how to proceed.

[humble wedge]

hi! this is probably a silly question, but If I bought the frantic stagehand pants, would I need to wear a cape with it? or am I willing to wear the pants on their own
thanks!

[twilit bobcat]

Unless your skykid is capeless, you'll always have to wear a cape, you can't take it off. There is a few instances where you won't have your cape (ex. trials, orbit, the last city, some seasonal quests) but this is only temporary. Hope this helps!
Note for future reference: for non-technology related questions, https://discord.com/channels/575762611111592007/585339436322259003 is better suited

[humble wedge]

okay thank you!
and yes I’ll use that chat from now on sorry 😭😭

[rain cove]

Is this a bug?😭 my sister was the last one playing on my acc, and when I used the acc just to get the head accessory from this spirit it's been like this... restarted the game, same result-

[proper pumice]

That is a bug! There's too much friendship for them to appear for their special moment quest. Report it so TGC can help fix it

You need to go find them in the underground caverns (fall through the 2-player hole in the ground in Grandma's) to do their quest, but if the friendship is higher than the star they don't seem to appear to do that

[delicate bone]

I just bought a Galaxy 9+ tab. Is the game compatible with it?

[thick grove]

In normal cases yes

[tepid jetty]

Mais alguém percebe que sky ta muito travado no Android?
Jogo sky ha mais de 1 ano e posso afirmar, desde a atualização do filme The two embers o sky ficou simplesmente injogavel, precisa de uma otimização urgente, pois trava tanto que desmotiva ( nem diminuindo a qualidade gráfica ajuda, trava da mesma forma).
Ps: meu celular é um A16.

[upper sail]

We ask everyone to please post only in English on this server, @tepid jetty. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[tepid jetty]

Does anyone else notice that Sky is very laggy on Android?

I've been playing Sky for over a year and I can say, since the update with the movie The Two Embers, Sky has become simply unplayable. It urgently needs optimization, as it lags so much that it's demotivating (even lowering the graphics quality doesn't help; it lags the same way).

P.S.: My phone is an A16.

[past arrow]

The actual problem is that A16 definitely needs an optimization by the manufacturer, but since the A series is an entry budget series from Samsung, it's simply just struggling with keeping up with the game updates with time.
(I have a half decade old phone which still runs Sky without a hiccup)
Here are some tips which can help with lag:

• uninstall resource hungry background apps like TikTok or Facebook
• remove apps over apps features such as messenger bubbles or discord over Sky
• have at least 6-8gb free space for the android system
• check for Android updates
• ultimately after backing up everything factory reset your phone

Here's a topic on how Samsung and Qualcomm dropped full Vulkan optimization already on the S23 and the A15:
https://www.reddit.com/r/GalaxyS23Ultra/comments/1llg0am/we_wont_be_getting_vulkan_api_as_default_api_ever/

(check the message starting with "I work on Android upgrade development")

[viral brook]

I agree with Tib, A16 is an extremely old device, I play on A34 5g and I do not notice any severe lagging even though I play on standard graphics settings (2 bolts, 60 fps)

It is unfortunately is what happening if device carrier stops the full graphics support for the oldest devices

[past arrow]

The current A16 is from late 2024, but that's where Samsung specifically dropped full Vulkan support

[viral brook]

Wait huh???? I bought a35 in 2023 😭 no way samsung did that

[thick grove]

The thirty and ten series are a completely different line up

So 6 in 2024 makes sense

[viral brook]

Ohhh I didn't know that :0 weird that Samsung stopped the support for that device after 1 year

[past arrow]

Only the full Vulkan support was dropped but that's enough for Vulkan depending games

[fast hearth]

Why isnt my chat working? Im not muted and i cante see anyones chat either, but they can see mine, i told them to node if they can see that to confirm it, the chat doesnt work only for me im deaf in sky now somebody help

[lost wave]

Badge cannot be directed.
It was possible before, but it is not possible to use it directly now
I wonder how this can get back to the state where it was used directly

[solid patrol]

I think chat can bug out sometimes like this. Typically, switching areas or restarting your game should fix it. If not, #report-a-live-bug !

[west bloom]

My mobile app won't let me log in the game, or access any of my accounts, anyone having the same problem?

I already restarted my phone, uninstalled and installed the game back, already did a bug report, but if anyone here knows how to solve this, please tell me

My phone is an Samsung A36 16gb of ram and 280gbs of storage

[proven tiger]

Guys is anyone not able to see their friends when they warp to them? For some reason I can't interact or see anyone I warp to. And they can't see me

[simple gulch]

i'm on redmi 12 that on android, So i founded a bug ingame! i accepted today's daily quests, but the quest ride on manta is stuck on animation loop, when i restarted the game, this quest is still stuck on animation loop, after completing daily quests, the quest ride on manta is still stuck on animation loop that i had to send a bug report

[past arrow]

That's when you have a connection but it's struggling to keep up with Sky. The game is very sensitive to ping latency, it's best to have it under 35ms - you can check it on speedtest.net

[balmy solstice]

Wait but i've tried finding it and it appears to be outside of the map and i've tried to find it near the area where it's at.

[proper pumice]

Wrong marker! That's a bugged one. The season spirits are little hearts like when you dismiss them

But like I said, they sometimes don't show up if you're above the friendship's sparkle

[balmy solstice]

Ah

[serene forum]

hii i just came back to sky but whenever i um explore with my friends they say im always lagging and disappearing from their screen but in other games my connection is good :( does any1 know how to fix this.. idk if this is the right channel for this question
my phone is oppo a77

[thick grove]

Try this website and post the results here
https://www.bandwidthplace.com/ping-test

[serene forum]

23ms 😅..

[spice rune]

what's happening now?

[granite hedge]

[rapid gust]

#861352390838190090 message

[spice rune]

huh

[sharp walrus]

I have the same issue, what's happening?

[spice rune]

[clever elk]

Eh it's been from 4 hours?
I thought it started now

[gaunt falcon]

What's happening😭😭😭
I can't even eat the candles😭😭😭

[jovial hull]

Same was happening to me too

I had to close the game 😭

[granite hedge]

I can't do dailies and burn plants at Forest

[jovial hull]

[burnt mirage]

What the...
Server errors left and right 😭

I was at the 8 player door when these errors started popping up
Now I can't do my dailies

[little galleon]

I guess it's a server error everywhere, not sure if other devices like ios are having this issue but i hope they do something as soon as possible

[exotic stone]

Yeah IOS too 🥹

[distant vale]

same issue does anyone know why?

[thick grove]

Probably AWS having issues with the stability today

[distant vale]

Aws?

[thick grove]

Amazon Web Services. They provide the server infrastructure for tgc

It's 7 in the morning for tgc so it'll take another 1-2 hours till they adress the issue if they even have people working on a Sunday

[distant vale]

Fff

[thick grove]

That's pretty solid. Can you do a overall speedtest with your download speed? Should be higher than 30 mbits. Just click on the link again and click on home. There should be an overall speed test

[dreamy plaza]

Even the bug reporting bot gave up (not responding) I guess it's because a lot of people are using it to report about server error at the same time?

[burnt mirage]

Ow, it's THAT again
shrew Amazon and its foolery

[feral pilot]

Hi, I have a problem. I want to unlink some logins from my account because I lost my email and I'm going to link a new one, but it won't let me change them. Does anyone know how to do it or what I should do? When I press the unlink button, it doesn't work.

[hazy fossil]

I'm pretty sure you can't really unlink your account especially google. if you unlink, your game progress might gone

[feral pilot]

The problem is that I want to unlink it and link it to a new one because I lost the email and it's impossible for me to get it back TT

I want to unlink Twitch and Facebook; email isn't as important anymore, but I need to unlink those two so I can log in

[hazy fossil]

!support

maybe you should contact support for this cuz I never unlink my account, or knew information about this matter. I'm sure they will help you in detail

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[blissful jacinth]

Server error tried to reload the game 5 times still the same

Can't chat can't get my candles

[hazy fossil]

it seems like sky on mobile is having server error right now...cuz it's working very well in my pc
try to report it in #bug-reports-android

[lunar gust]

Been experiencing that too

I thought it was my internet's problem, but when I encountered it twice, I knew something was not right

[upbeat matrix]

Is the server fixed now?

[vagrant acorn]

Server has been working fine, at least in my experience.

[serene forum]

176.53 Mb/s 🌚…

[thick grove]

That's also really good. Have you tried restarting your router, moving closer to the router or switching your connection to data for example?

[late wolf]

anyone know whats going on here?...

** my mobile keyboard will not show up whatsoever,, ive been dealing with this for like a week now 🥹

[thick grove]

Have you connected a wireless keyboard by chance?

[late wolf]

nope

[thick grove]

Then try installing another keyboard in Google playstore (Microsoft SwiftKey for example) and use this one and check if the issue still occurs

[serene forum]

i sit/play right beside my router 😭 idk if its me or the sky server cuz when i played on PC my friends said we all lag when i join them

and earlier when we were all playing together we kept disappearing from eachothers screens(i was playing on mob at this time)

[past arrow]

Hi there! Here are some additional tips and thoughts:

• check for package dropouts to the TGC website. Here's a recommended tool for it by Uzephi: #questions-and-help message
• if it happens only on one device on the same connection, then it could be the firewall of antivirus settings on your PC.

[serene forum]

tysm!

[late wolf]

thank you!!

[uneven quartz]

Any recommendations for android specs to play the game normally? It runs horrendous for me in phone lol

[wet sail]

there is a pinned message in this channel that lists minimum and recommend specs

here:
#android-questions message

[keen yacht]

Can it be repaired?

[tall seal]

Help. Every time I take screenshot from the in game camera (button right corner) it's asking for permissions, but I already set it to allow. I also changed it to do not allow and change it again back to Allow.

Edit: NVM. all I have to do is to restart my phone. Sorry

[vale rose]

i have the same issue but restarting my phone didn't help. i simply don't have the option to allow or not allow saving screenshots. can it be fixed somehow?

[tall seal]

It's the camera one.

[vale rose]

well it shows there that i set it to allow as well as the rest of all possible permits, restarted my phone, still nothing changed😢😢

[tall seal]

Sometimes you need to readjust it to not allowed and then adjust it again to allowed. Then restart the phone.

[elder solar]

the setup in my phone looks off, is this a bug or an update

the placement of the icons

[tranquil skiff]

I'm also having these issues and that didn't work :( (hopefully time fix it)

[past arrow]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1762158600:t> 》<t:1762165800:t> 》<t:1762173000:t> 》<t:1762180200:t> 》<t:1762187400:t> 》<t:1762194600:t> 》<t:1762201800:t> 》<t:1762209000:t> 》<t:1762216200:t> 》<t:1762223400:t> 》<t:1762230600:t> 》<t:1762237800:t>

[wet sail]

that is a bug. Restarting the game might help.

Also, if this occurs often, be sure to report it as a bug in #bug-reports-android

[wet sparrow]

я укр

[shell sinew]

Guess I can't install the update to open the game, anyone with the same problem?

[past arrow]

Try the following:

• empty Google Play store cache
• make sure you have 8gb free space (Google install policy)
• restart the device
  If it doesn't help, empty the data of Play store

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1762158600:t> 》<t:1762165800:t> 》<t:1762173000:t> 》<t:1762180200:t> 》<t:1762187400:t> 》<t:1762194600:t> 》<t:1762201800:t> 》<t:1762209000:t> 》<t:1762216200:t> 》<t:1762223400:t> 》<t:1762230600:t> 》<t:1762237800:t>

[lusty creek]

mine does this also.. its super annoying

nvm a restart fixed it!

[hazy garnet]

Everytime i try to take a screenshot since the new update, it asks for permission i press ask permission, it says it was previously denied, it says laugh settings, i launch settings, and then the permission is not even there,, does anybodt know why? Can it be fixed?

[viral brook]

Reset the settings and completely log off and log in again. It's fixed for the people I helped with the issue

[hazy garnet]

Ill try that- thanks :)

[rancid spindle]

Anyone else getting this start screen on android? All the text is missing XD

[vagrant acorn]

Yes, This change is intentional. You can read mentioned about it at Patch notes and or This Month in Sky: December 2025. And also mentioned in Tio's Video.

It affects all platforms, not just Android, btw.

[rancid spindle]

Ah okay. I just thought it was odd

[verbal orchid]

Why does Energy Saving Mode looks horrible now?
They degraded it once last year and once again now. Way too pixelated.
Has the game become more demanding?

Anyone else experiencing this? I'm on android btw

[vagrant acorn]

Game may be more demanding now.
If you read your in game in box mail, you can notice that they mention for example Ios will need Ios 15+APIs. As well as a few months ago some older Android devices begun showing difficulties to handle the game.
Not sure yet what Devs did to Energy Saving mode, but believe more players are experiencing something similar.
You can contact Support or report the issue at the appropiate channel. #bug-reports-android

[verbal orchid]

I had my suspicion after I read about that iOS 15 thing.....

Thank you tho 🙂

[vagrant acorn]

Your welcome! We try to help each other as best as possible. But we are also players, and the update is very recent.

[cedar spindle]

I also experience some time of issue that leads me to fealing sick to my stomach, because of the visual issues. I tried everything at this point and I realllyyy don't want to switch to a console

[verbal orchid]

The visual issues... You don't mean the graphics, right?

Are you talking about that background visual thing? Like it's blurry when moving? And sometimes feel slow?

[cedar spindle]

Yes

I also have motion blue disable too

[vagrant acorn]

Have you tried also changing a bit graphics of your phone, besides configurating the ones from the game itself?
It might be worth also checking if support can help you with suggesting which options might be best for your particular case.

[cedar spindle]

Framerate is at 30FPS with the screen resolution being at 58 percent. Or something like that... I can't decreased it, otherwise the frame rate gets all clanky

[vagrant acorn]

Thought maybe lowering brightness or some other option might help.
Androids have such a wide variety of models and configurations that can be difficult to code the game for all of them, I suppose.
Hope you can find a way to be able to play without such issues.

[cedar spindle]

I tried lowering brightness, it did kinda helped a bug

[verbal orchid]

Facing the same issue. It's not constant, though. It happens occasionally for me. Also, it didn't happen in High Def mode. But again, I didn't play on that mode long.

Tried turning on motion blur and that issue didn't occur.

[cedar spindle]

Huh... I tried with motion blur on and I didn't even last 5 minutes

[somber torrent]

im having an issue where it wont let me take screenshots anymore, and requests permissions that do not exist in the settings

[true trellis]

Try to restart your phone, a few had the same issue and pounted out that it's been resolved by quick restart of their device.

[somber torrent]

thank you!

[vagrant heron]

I just bought the candle cake thing from the furniture shop in aviary. It seems my closet is now bugged with a red dot? I have tried restarting my game.

[dreamy plaza]

What's this glowing orb on top of this player's head? I was playing with my friend, they said they saw player A got it, but in my pov it's just a normal unlit player. But when I told my friend player B got it, they said it's normal in their pov?

[small plume]

Visual bug from players who wore this season's ULT

[minor pivot]

If i finaly upgrade to new phone should i dowland sky on it, or keep sky only on pc and not phone

[open bough]

if you feel like you'd want to play Sky on-the-go or maybe even in bed, then I'd say get it on your phone as well. if you don't really see yourself playing it in these kind of situations, then stick to just PC

[minor pivot]

I think i would not play but definitely login from time to time to see daily quests and buy things from ts/events before i can get back to pc

[surreal magnet]

Uhm, hello. Sorry for the disturbing but I can't play sky anymore. The game crashes as soon as I launch it. Is it normal??😅

[thick grove]

Could you mention your specific device? For example Galaxy S25

[surreal magnet]

Galaxy A17

[rain pivot]

Is anyone else experiencing pixely texture when the motion blur is off

[small plume]

Yes, some people have reported it in #report-a-live-bug Since for some reason it doesnt really get fixed even if they change their settings

[rain pivot]

Its very minor but noticeable enough. It goes away when motion blur toggle is on. But that makes me nauseous most of the time so I turn it off

[small plume]

Yeah I've seen the videos they took of how it looks, it's very straining to the eyes and can't imagine how some people can play with that 🥀 Best to report it so hopefully they see and fix whatever new visual changes they did

[midnight sage]

Yo is anybody also having issue with connection with sky?

[clever elk]

Server crash coz of ts ,login later

[midnight sage]

Oh dam..

[sly gyro]

I have the same issue 😭

[midnight sage]

Seems like soo much players were eager For its pants xD

[lavish shadow]

yep indeed

[midnight sage]

Does the error look something like this For u also?

[cosmic mango]

Figured it was a crash, it's bc of the fire prophet ain't it..

[sly gyro]

Yesss

[lavish shadow]

having the same issues here

[midnight sage]

Rip sky servers xD

[cosmic mango]

Fire prophet won.

[midnight sage]

My man fire was planning devious plan and that was crashing sky servers xD

[cosmic mango]

Kinda ironic

[cyan vigil]

oh no

[midnight sage]

Ngl sky kids needs to chill out i know fire is famous but this is getting out of hand..

[barren glade]

Hello everyone! This is happening because of server overloads, right? Sorry, i was just confused 😔😔

[sick yacht]

yes

[barren glade]

Are the servers getting ganged up on 😭

[cyan vigil]

😭🥔

[sick yacht]

bc of the spirit yes

[cyan vigil]

The potato server is working hard.🥔

[barren glade]

Man we need to relax😔 i know it's exciting that fire prophet is back, but come on! 😭😭

[true venture]

😭

[tribal violet]

Anyone has been able to log in?

[cosmic mango]

@tribal violet no, a lot of us haven't. The server is overwhelmed.

[tribal violet]

😭

[cosmic mango]

Fire prophet has set the server on fire.

[rare wedge]

Estaba llendo a comprar ropa del profeta de fuego y el server se calló😭

[cosmic mango]

It was all part of the plan, the fire prophet was in demand but at a cost.

Update: The cake was a lie..

[cyan vigil]

Why is there a second level?

[marsh shuttle]

Is there a place or store where I can buy just one Eden candle? Like buying a candle with dye, I only need one, and I'm too lazy to go to Eden only for one candle

[maiden plaza]

No way other than eden and shard
There will be a red shard tomorrow

(also you can ask that in #questions-and-help as it is not about android device)

[arctic rock]

Will someone help me?😵😵I have been stuck in the menu interface until now.

[iron ferry]

Hello this is happening

[dreamy plaza]

Everyone appeared offline on constellation?

[drowsy sentinel]

It's happening on mine too😭

[clear flame]

Switch to private net

[lethal ridge]

I've been thinking of getting an ayaneo pocket air mini, and since it runs Android it should play Sky...

Though, its CPU is the same as my phone (the Samsung A22 5G, which struggles with Sky), and the GPU is only 25% better than my phone's...

does anyone have one of these handhelds, and could see how sky performs on it?

[thick grove]

Sorry for the late response. The A17 is a pretty budget phone. I'd recommend uninstalling resource hungry apps like Insta or tiktok, clear sky's cache and restart your device

[surreal magnet]

Already done and the problem is still here. I deleted and downloaded the game, but nothing changed.

[little galleon]

the server tried to hold itself from the geyser to granny for me

[little galleon]

this is the current situation, you can only wait for the server to stabilize again

[lunar acorn]

You can also try going into your app settings and clearing the cache and then the data for Google Play Store.

[surreal magnet]

It still crashes T^T💔

[fast tartan]

When is granny

[granite hedge]

!grannywhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1762158600:t> 》<t:1762165800:t> 》<t:1762173000:t> 》<t:1762180200:t> 》<t:1762187400:t> 》<t:1762194600:t> 》<t:1762201800:t> 》<t:1762209000:t> 》<t:1762216200:t> 》<t:1762223400:t> 》<t:1762230600:t> 》<t:1762237800:t>

[granite hedge]

@fast tartan There ^

[fast tartan]

@granite hedge 🙏🏽

[fossil plank]

Hey guys wanted to know if deporting is a protected bug like chibi and piggy rocket

[past arrow]

If you mean the teleport glitch, that's reaching exploiting category and subject to sanctions or actions against your account.
If you don't have a device technical/compatibility question better ask in the more suitable #questions-and-help next time.

[stuck fulcrum]

shake warning for the video!

i just got a new phone and downloaded sky on it a couple days ago and it keeps glitching in this manner every time i've opened it. is this something with a fix i can do or is it a server issue?

again, shake warning for the video :)

[past arrow]

What phone is it? (Example: Samsung s23)
As a comment better add shake warning for sensitive players

[stuck fulcrum]

thanks for that reminder! its a moto g power 2024 5g

[past arrow]

Motorola G series has a long history of incomplete/missing Vulkan graphics drivers however updating your Android version to the latest one usually helps (if not, it's worth to complain at Motorola)

[gaunt falcon]

Why I cant conect server with orther players, it's been 2hr and there is no one around me

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[stuck fulcrum]

it worked as far as i can tell! thank you so much

[plush sparrow]

Can i play sky without updating it?

[dreamy plaza]

So with radiance event going on, the black dye moved to Valley or what?

[vagrant acorn]

There is less black Dye as usual, and somehow some black appear at Valley these days.

[open bough]

it seems like something might've gotten... a bit borked? black appears in valley, cyan's appearing in wasteland, vault and eden. i don't think either of these are meant to be intended

[languid jolt]

Does anyone else have this problem where Sky asks you to allow screenshot but it's not even in the settings? Or is it just me?

[open bough]

It's already a known issue #known-issues message

[lament copper]

i have accidentally purchased an item that i did not intent to buy(it's a prop, not currency) can i ask for a refund?

[past arrow]

If it's an item for candles, you can ask for a refund if you contact support in-game within 24 hours, or as soon as possible.

[soft sparrow]

Hello, I've been having audio issues where music, calls, any form of sfx and bgm just stops then return repeatedly every few seconds. I wanted to relax but the constant stop and go is just... 😓

[limber swallow]

I'll try asking here,
Idk if it's my device or the new update but I can't to take picture in sky anymore, I already toggle/click the permission already. Yesterday it was fine though

[limber swallow]

Ah nvm, I saw the #known-issues
I hope it gets fixed soon.

[true trellis]

Try to restart device, some folks have mentioned restart of their device "fixed" the issue.

[limber swallow]

Ah okie!
Will do that

[limber swallow]

Thank you! It works!

[bleak dagger]

Why can't I unlock it?（corruption message at the end）

[narrow palm]

The game sometimes behaves unstable, try later next time

[queen mirage]

I try to enter the game, but it redirects me to Facebook instead (which is how my sky account is linked)

[coarse elk]

Whenever I try to candle run my game will randomly freeze for a solid minute. Im wondering if anyone else experiences this or if its an issue with my device itself

[true trellis]

It's probably a device issue and/or a network connection issue? May I ask what your device is? (e.g Galaxy S22)

[coarse elk]

Its a zflip7😓

[coarse elk]

Stop laughing at me

[thin trellis]

have you tried redoing it?
same happened to me and redoing it fixed it

it's as if it simply wasn't registered as complete the first time
minor bug

[true trellis]

Yeah, don't mind them, either they have nothing better to do or just trolling. For now, try to check your network connection, it's better if ping is no more than 30ms (try to check here at https://speedtest.net/). You could also try to restart device, see if that works.

Z Flip7 is one of Samsung's flagship phone and houses Samsung's proprietary SoC (Exynos 2500), it should normally be able to handle Sky with minimal stutter or freezes.
(unless there's something Samsung messed up again /hj )

[coarse elk]

Haha no worries they're my friends thanks for the advice, ill try that!

[coarse elk]

It seems as though my internet isn't the issue. I'll try restarting it and see if it helps!

[primal egret]

Is anyone else using a Xiaomi Poco X7 Pro experiencing frequent server errors?
Other apps work fine, but Sky keeps showing “server error” very often.
I’m wondering if it’s a Wi-Fi issue, but since other apps work normally, I suspect it might be a lack of optimization for this device. What do you think?

Also, when I try to record in-game footage, the performance drops significantly, even though the device specs should be more than enough.

Is anyone having the same issue or knows a possible fix?

[lament copper]

why I cannot request a refund for the violin that was purchased without my authorization, now i am broke and i cannot get a refund hello????

[thick grove]

!support contact support ingame for refunds

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

Recently the servers have been unstable/busy as per #known-issues

To sort out whether it's the servers or your connection, test it on https://speedtest.net - for realtime online games like Sky download speed above 30mbps and ping latency below 35ms are recommended otherwise yor connection will struggle to keep up with the game.

[thick goblet]

hello im asking an issue my friend kept getting whenever we play together. They kept getting crashes/ game forced close whenever i bring them cr.

Their devices is apple/iphone (im not sure which version but it should be still the latest) and i need tips to minimize the crashes. Although i did tell them to lower their fps.

[thick grove]

First: this is #android-questions , so pretty much the opposite channel this question belongs to
Second, tell them uninstall resource hungry apps and restart the device

[thick goblet]

which channel i should go?

[thick grove]

#questions-and-help

[neon mesa]

Am i the only one who can't see the migrating jelly whisperer in the hidden cave? I have unlocked everything but there's nthg.

[lunar acorn]

I've seen comments somewhere that it's a bug if your XP progress goes beyond that level's star before you unlock the trust moment. There are definitely quiet a few bug reports about it missing that have been submitted recently.

[past arrow]

Try this:
Finish a spirit following you
Re enter the area
If that doesn't work, contact support in-game

Also if your question is not a particular android device or compatibility related, better ask in the faster and more suitable #questions-and-help

[neon mesa]

Ohh that helps, thanks guys for ur guidance. Hope this works 🥺

[vernal prism]

Is anyone else having issues reporting bugs? I can't really report this anywhere else, but both the Sky website and the discord bot has me stuck on providing additional information (for separate issues)

[past arrow]

Not really

[balmy solstice]

Have you tried reporting it in game?

[past arrow]

Sky website and Discord bugs are not related to in-game support - this is outsourced to a company called Helpshift, which is aimed at in-game shenanigans.

[celest kettle]

If I'm having issues logging in via Steam is that a Steam issue or a Sky issue?

[wintry patio]

On the latest build the wing icon appears lower than usual and I'm having trouble getting the settings cog to appear.

Reloading moves the wing icon back to the top but it's still hard to get the settings cog to appear sometimes.

[solid patrol]

!thatskybug That sounds like something for a bug report!

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[celest kettle]

Bumping this...

[past arrow]

Might better ask in the more suitable and faster #questions-and-help

This channel is more android device compatibility related

[celest kettle]

Gotcha thanks

[vernal prism]

Same issue, it got stuck. The solution is to report through discord. Click the flame icon again and re-report if it does not finish the prompts

[past arrow]

#questions-and-help message check this, it's a steam issue, not a sky bug this time

The bugreport in this server is for Sky bugs, TGC is not responsible for steam issues.

[vernal prism]

I don't use steam. I had an issue reporting a bug through the app itself (which redirects to their website) and through Discord.

[jagged skiff]

What happens if my app has no sound on Sky?, my volume is up and everything, yet I have no sound whatsoever

[serene axle]

is your phone on mute/silent mode?

[rain pivot]

I hope they fix the pixely bug soon

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[rugged stump]

?grandmawhen 🧍🏻 help

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1762158600:t> 》<t:1762165800:t> 》<t:1762173000:t> 》<t:1762180200:t> 》<t:1762187400:t> 》<t:1762194600:t> 》<t:1762201800:t> 》<t:1762209000:t> 》<t:1762216200:t> 》<t:1762223400:t> 》<t:1762230600:t> 》<t:1762237800:t>

[onyx kite]

are there any updates on the screenshot issue?

enabling and disabling it is starting to not work anymore ;;

could reinstalling sky work? help??

[past arrow]

It's being listed in #known-issues message with a fix suggestion - did you read it?

[viral brook]

Try to restart your device after resetting the permissions

[onyx kite]

indeed i did ! its just the suggestion is both tedious, and has started to not work every time for me ;;

[onyx kite]

thank u!!

[opal robin]

Hi, I've just started playing, are there checkpoints or everytime I log in I'll spawn right at the beginning?

[past arrow]

Hi! Welcome to the game! Yes there are checkpoints and you can use the return shrine in home to continue from there.

Also Sky is crossplay for all platforms - if your question is not android device compatibility related, better ask in the more suitable and often faster #questions-and-help

[lyric crystal]

hoi, it might just be me but I wanted to ask just to rule it out...

Today, when I try to start sky, I:

• cannot activate my daily quests, but can see what the quests are
• can light candles, however, it doesn't register on the "light 20 candles" daily quest NOR let me collect the wax
• cannot claim the daily season candle

This is all I've tested so far, and was wondering if this was a server issue.

I've ruled out internet connection, I've tried on wifi (full bars) and 4G connection.

I'd love to hear if anybody else has this problem, or if I should simply wait it out!

[past arrow]

Hi! Did you test your actual connection on speedtest.net? - if yes please ping me with the screenshot in the more appropriate channel #questions-and-help
Also keep in mind that if you are playing from ch or ru, your provider is filtering traffic.

[gaunt falcon]

It's been like this for 1h, the spirit just stucking there
I tried and tried so many times bruh

Okay Im done with this game

[proper pumice]

Have you tried restarting the game and your device? Double-checking your internet connection?

[gaunt falcon]

Yes, still not work

Maybe things will be fine tomorrow morning(i hope so).

[rugged stump]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1762156800:t> 》<t:1762164000:t> 》<t:1762171200:t> 》<t:1762178400:t> 》<t:1762185600:t> 》<t:1762192800:t> 》<t:1762200000:t> 》<t:1762207200:t> 》<t:1762214400:t> 》<t:1762221600:t> 》<t:1762228800:t> 》<t:1762236000:t>

[pale willow]

Excuse me, can someone explain why it sounded like that? It turns out that yesterday I went to Eden with a friend and the whole time we were reincarnating it sounded like that. It sounded very strange.

[summer gust]

Only i had receive this warning? I haven't used any hack. Only what i did was keep the candles till the end of my farming. Idk what should do, i dont want to lost my account

[past arrow]

Hi! As the message says, it includes exploits as well (unsupported tricks) or third party programs too. It's recommended to carefully think about what and in what ways you're using.

Also if your question is not android device compatibility related, better ask in the faster and more suitable #questions-and-help next time!

[summer gust]

Sorry i got really nervous

I see, so i can't use shortcuts/bugs?

Alr

[jagged skiff]

It was~
I sorted it out thanks to somebody responding in the other chat, the day I asked, so everything is working beautifully!

Sorry for my late response

[steady hinge]

Hey, does anyone know how to fix this? The app suddenly won’t let me play anymore. It keeps saying I need to update, but when I try to update it, it says my device isn't compatible to play this app anymore. Also, where do I even report this kind of issue? I’m still new here so I’m not sure where to go. Please bare with me, thanks! 🙏🏻🥲

[thick grove]

Clear Playstore's cache and restart your device. If that doesn't help, clear the data from playstore and restart your device again. Make sure you have at least 8GB of free storage

[steady hinge]

Thanks, it's the app store problem actually. It took me an hour to reset it on and on. It's downloading now tysm!

[faint cedar]

Why does it take 3GB for a holiday update I'm so cross with this i don't have anymore space in my device 🙃🙃🙃

[past arrow]

The update is 2Mb, but there's a Google install policy - it's a give or take with Google updates for bigger apps

[stable wagon]

Help when I opened my sky it says I needed to log in

[past arrow]

Already answered in #questions-and-help

[hot fern]

I have the same problem! I never used hacks before and i got that as well

[past arrow]

This message is not only about hacks, it includes exploits, unsupported tricks, and illegitimate account buffs: #questions-and-help message

[ionic obsidian]

Is today the days of feast?

[hot fern]

Yes it started today

[wheat gulch]

Can someone explain what is going on with previous years days of feast items? The ones that would normally be offered in previous years aren't there. The snowboard? Gone. Snowkid? Gone pinecone? Gone. Hat? Gone. Red scarf (not to be confused with the blue scarf cape)? Gone. Goggles? Gone. Are they in a tree I havent seen yet? Are they coming at a later date? Are they just removed from the game forever and are now unavailable? Cause "🎵I SAID HEY......WHAT'S GOING ONNNN🎵" /Lyr ref

[steep pine]

They're at a different box this time.

[wheat gulch]

Ohhhhhh

I'll try seeing if it's there thanks for clarifying

[upper sail]

Players who have completed all Season of Dreams quests can collect Light falling from the sky as the young skating Spirit practices their best moves.

Event times on Friday, Saturday and Sunday: (These timestamps are in your local time!)

<t:1762160400:t> 》<t:1762167600:t> 》<t:1762174800:t> 》<t:1762182000:t> 》<t:1762189200:t> 》<t:1762196400:t> 》<t:1762203600:t> 》<t:1762210800:t> 》<t:1762218000:t> 》<t:1762225200:t> 》<t:1762232400:t> 》<t:1762239600:t>

[spiral pagoda]

is there a way to get back to the little survey window when u accidentally back out of it 😭

[white geyser]

Hello

[upper sail]

@white geyser please don't discuss or encourage the use of APKs. Downloading illegitimate copies of the game is against the Terms of Service and could contain malware. Trying to use APKs will result in download problems and may result in account data loss and inability to contact TGC support. APKs cannot be used to bypass the device incompatibility.

[white geyser]

Isnt Sky about Mods?

[supple igloo]

Hi, I have a question. I bought an event ticket yesterday to play the snowball fight, but I can't do it today. What's the reason?

[ancient mortar]

this bug happened after I bought that companion cube(steam cube) by logging in from a laptop, the red dot stays even after I wear the item. Will this be fixed? It's been a week and it's still like that

[steep pine]

Some users say they fixed it by viewing the items from the dresser in your nest.

[ancient mortar]

ah I see, thank you for letting me know. I will try to view it now and will update about it to you

[ancient mortar]

it's fixed

[supple igloo]

Hi, I have a question. I bought an event ticket yesterday to play the snowball fight, but I can't do it today. What's the reason?

[steep pine]

Your question is better suited at #questions-and-help as it is related to gameplay. This channel is for tech related android issues.

[static nimbus]

Im trying to take captures, but aparently the app does no longer have permission to have them loaded into my gallery, so it rejects the photos i make

Im trying to see how to allow access to the gallery, but i can't find any option for that, can anyone help me with this? Why suddenly it doesn't have permission anymore?

[true trellis]

Try to restart your device, see if that works.

[static nimbus]

Somehow it worked

[sage ether]

hello, i have a question. so everytime i logged in the game my text/messages arent showing is there a way to fix it?

not just my text/messages like i cant see it (my own text or my friends text)

[vagrant acorn]

Might be a bug. You can try this, maybe it helps: #android-questions message.
Another thing you can try is checking your device's settings, maybe restarting the device itself.

[ionic shale]

does refund can bring back the money spent?

[ionic shale]

no one knows?

[jolly tapir]

no, it's more of like a troubleshoot when the payment goes through and the iap doesn't arrive, if you wanna refund something support is your best bet

[ionic shale]

no is happen my gf bought wireframe and expecting is will be as same feature as the anniv's like oreo and etc but it wasnt, we just want the money back qnq

[celest totem]

Hello why I can't take a screenshot in-game :(? It's written that I have to "allow photos" from the app setting but I see none other than the microphone, notifications and camera(?)

Or is it because I'm short on phone storage

[steep pine]

The wireframe cape is the one that warps you to the anniversary activities. Your gf bought the correct one.

[ionic shale]

oh! my gf did the support ig just need times.

yes the cape is correct, I mean.. we tho place will be as same as how we see it during anniv, but it wasnt

[steep pine]

The anniversary activities are on a daily rotation basis, you need to be there on the correct day to see the activity you want.
SkyFest 6th Anniversary Activities Rotation by Christian
#seasons-events-chat message

[ionic shale]

ohhh~ qnq, tho ig wont change mind, but thank you for telling how it is works qnq, appreciated

[real robin]

Why do I always back off where I need to do a task? I can't get into the map at all.

[charred violet]

My game working fine with daily quests, event quests and cr everything fine but when I am playing with my friends I always getting split almost every 30 second it's a bug or just my internet?

I got into empty server and after a little while I got back into the server where my friend are and I got split again and that keep happening

[cyan vigil]

For the tablet, I always feel that the picture quality is not as good as the Chinese version.

It gives me a vague feeling that there are many mosaics in the distance.

😭

[lapis wadi]

is it normal? i cant unlock next part in my 2/3 account, i did all the available quest

[charred pulsar]

Like me

[tall seal]

Your progress is slightly pass the node triggering the bugs. I heard you can fix it by keep progressing until you reach the next node. Idk of this would work since I never experienced the bug.

[valid mortar]

Hii, i have a problem, whenever i play sky it keeps freezing and lagging so muchh i cant even cr, my internet is good and my device storage too, the device i use is redmi pad and honstely it makes mad it been like that for days

[cunning glen]

Hi, i have a problem, has anyone a bugg that doesnt allow u to make a shared memory? Everytime i was to make one my game crashes and if restart my game again my shared memory spells is out of my spell inventory..

[gilded linden]

It does not work. I already sitting there for a long time

[summer quest]

I got an answer already weeee 🙏

#questions-and-help message

[hasty sail]

am I the only one experiencing bad graphics again? After the update.

it's back to being low quality and blurry.

[tulip narwhal]

Hey, my friend has a problem, they cant login like after they pressed play the screen stays like it w out any othet button as if its trying to load but it wont, me and them have the same phone (samsung galaxy A15g) but i can log in jst fine, we did tried to reinstall the app and restart thr phone but that didnt worked, ive looked into the settings as like storage capacity and RAM but its jst fine, they maybe have a guess it could be because of the google login? But im sure its not that since i also login trough google. I dont know how to help them anymore and they want to optain the ults from the season, any help would br apprecciated!🫶

[swift belfry]

It freezes on the loading screen and nothing happens. What should I do?

[lunar acorn]

It could be a Google Play Store issue on your friend's phone. Clear its cache and/or data and log back into Google, then try Sky again. Also check Sky's app settings for things like no battery optimization and storage settings etc.

[lunar acorn]

Restart the game and wait for the survey to appear again for you in a few days.

[reef sierra]

Hiii, I’m having an issue with the game. When I take photos or record videos, they are not saved on my device. Even though all permissions are enabled, the game keeps asking for permission and doesn’t save anything. I don’t know what else to do. Is anyone else having this problem?

[heavy dirge]

When you take a photo, does it show you the result with the option of a bin or the download button?

[reef sierra]

Yes, but when I press the button to download the photo, that's when the problem occurs

[heavy dirge]

Hm, does it auto close the pop up, or does it stay up? And it just doesnt go into the gallery?

[reef sierra]

When I try to download the photo, this appears.
" Permission to save the screenshot

To save screenshots, Sky needs permission to access your photos.

CANCEL  REQUEST PERMISSION "

But nothing happens, it doesn't even save the photo.

[past arrow]

#known-issues - check the posts, theres a solution to that

[reef sierra]

Thanks for the help ^^

[sterile sinew]

Hello I am using Tablet but it's not loading......;w; and then I was delete app and download but it's not working

[past arrow]

It happens usually when you have a connection but it is struggling to keep up with Sky. Restart your router or try on a different connection.

[sterile sinew]

Oh okay I will try it
Thank you so much.....;w;

[ionic obsidian]

Hello i was just wondering, is the ascended candles deduction only happens to selected people? I never use any third party apps but my ascended candles were deducted

[vagrant acorn]

Hello. This is not an Android issue, just something Devs decided to do in certain cases regardless of platform.
You can read about it here: "Learn how we addressed a recent exploit in our blog: 
https://bit.ly/SkyRestoringFairPlayDec2025"
You may try to contact Support if you believe you have not been using exploits or third party apps.
Here we are just players, like you.

[fast hearth]

I have the same problem It was confusing me so much

[true trellis]

Try to restart your device, some players have reported it "fixed" the issue for them.

[fast hearth]

Thank you i actually tried that o tried what they mentioned in the known issues nd uninstalled the game but it was still happening for a while but today it s working so I guess maybe it s fixed

[uneven sleet]

Hi admin, I've changed my Wi-Fi network and reinstalled the game, but I'm still getting quest acceptance errors for the past two days. Please, admin, look into this for me.

[lunar knoll]

I have all permissions allowed, why won't it let me save screenshots?

[proper pumice]

It's a #known-issues message. I believe some people have had luck disabling all permissions and then re-enabling them.

[lunar knoll]

The thing is, I already did that yet it still won't let me take screenshots

[proper pumice]

Make sure your account is linked and you could always try uninstalling the app completely and reinstall it? Otherwise you might just have to wait until there's a fix in a future update unfortunately

[tulip narwhal]

Omg thank you so much it works now! 🫶

[true trellis]

Try to restart your device, some players have reported it "fixed" the issue for them.

[restive mortar]

hi, has anyone else experienced this? I'm so confused...

[lunar knoll]

Yes I already did, thank you so much

[robust plaza]

same

[tiny knoll]

Im currently experiencing this. Contact the support about it and wish for the better lol. I've contacted other people who had similar issue and support helped them. I myself am still waiting for the response

[patent nymph]

I gifted my friend the snowflake hair accessory from the current event, but they didn't receive it and my money was deducted.
I wrote to support and also made a ticket but it's been more than 2 days and they didn't reply

[past arrow]

Hi! Support response can take multiple days so you gotta wait patiently.

[dusty basin]

Hello and sorry if my question is stupid, I'm playing with a friend and for her the daylight prairie is snowy, for me it's not. Does anyone know how to unlock the snowy environment? (I already finished the games several times)

[past arrow]

Hi! What source did you use to download Sky?

[dusty basin]

I used the playstore and my app is updated to the latest version

[past arrow]

!support - contact support in-game for assistance

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

It sounds like an account specific problem

[stuck shale]

well thanks

I do think my Xiaomi redmi note 13R 5g shouldn't have any issues with medium to low graphics

[teal marlin]

So I want to change my email account to log in. It the one I originally used to make my account but now I wanna change it.

Ive tried: linking with my steam and it wouldnt let me, linking with my Facebook (although it is linked, it won't let me unlink my email), and going to my Google account to unlink it from the third party section.

It won't let me unlink my email (I assume that's how I would change the email account). How do I go about this?

[thick grove]

Email is unlinkable due to security reasons

[wicked kettle]

Is anyone else experiencing this? I uninstalled and reinstalled the game, and it's been like this for two weeks now. I don't know what to do anymore.

[robust plaza]

same

[small plume]

Anybody experience the "Need to Allow Permissions" for saving pictures? Videos work but it won't let me save pictures anymore despite the perms are all allowed </3

[twilit bobcat]

#known-issues message

[true trellis]

Try to restart your device, some players have reported it "fixed" the issue for them.

[small plume]

Okiee I'll try to do that, thank you so much! This literally just happened to me earlier

[small plume]

UPDATE: IT FIXED WHEN I RESTARTED

[zenith marsh]

Hello Sky kids.
I have a small question..
It's been an year since I shifted to playing Sky Cotl only on my Windows 11 PC cz in mobile I faced a lot of too much heating and battery drain problem.
For those who keep playing on mobile devices......Have you guys noticed any improvement on the mobile version in terms of heating and battery drain while playing on high graphics 60fps mode?

[digital sedge]

Generally speaking - requirements slowly increase all the time. Therefor it wouldn't really "improve" in terms of either battery or heating issue(which will depend almost entirely on your device).

By the way sky is one of the "hottest" games to run on Windows/Linux pc due to heavy usage of AVX2.

[past arrow]

The responses to this question would and will be entirely subjective depending on the particular android device and the state of game optimization related to certain chipsets and the Android manufacturer 's Vulkan support/optimization. There always will be players who say it got worse - these will be more likely heard - and some others who notice and enjoy improvement. It all comes down to what particular device we're talking about. As a rule of thumb newer devices more likely benefit from improvements.

For example, my secondary old device drain increased a little, but the resolution and FPS on my new device improved a lot in the past 1.5 years.

[fair sky]

Gonna provided some context: two days ago, during the discord scheduled event, I was stuttering, freezing, and crashing during the loading screen, a lot. I gave up for an hour before trying to log in again. Still the same. Waited another few hours, still crashing. Yesterday, I tried again. Nothing change, still freezing and crashing. Today, I tried it again. It didn't even fully loaded in, it just shows me a black screen with two movement icons before crashing. The second time did the same. Over the course of three days, I think in total, I've crashed like 12 or 13 times. Maybe even more. I tried clearing my cache and forced stopping the game but still doesn't work. Occasionally, I've seen the "downloading game (something-something)" (two or three times) but it still doesn't do anything. I really don't know what to do now.

[thick grove]

What's your specific device and how much storage do you have left. Have you tried restarting yet?

[past arrow]

The game didn't receive any updates which would affect the graphics engine and others didn't report such issues, so adding to Xander check what was mentioned and also try uninstalling any recently installed apps - it might even be a bugged android update by your manufacturer.

[fair sky]

I used the Galaxy A32 5G and I have 21.66 GB left. I'm assuming you meant restarting the whole phone?

[past arrow]

Galaxy a series... Again

[zenith marsh]

I guess I should stick to the PC desktop version then.
Will lose portability but have no other choice rn.

Thanks for the info!

[zenith marsh]

Aah, I guess I should stick to my PC for now and soon get a new SD 8 gen elite chipset phone with good thermals.

Thanks for the info!

[urban laurel]

By the way, I purchase ice furniture props but the red dots won’t turn off, is this bug?

[clever drum]

Yes

[true trellis]

• Yes, it is currently bugged.
• No official fix yet (AFAIK).
• Workaround found and shared by few players: Go to your Nest. Open your dresser/closet and view the props there, that should remove the persistent red dot issue.

[wicked kettle]

You were able to fix it, I haven't been able to.

[viral brook]

Me with a series device but have been very lucky with it 😭

[granite hornet]

Does anyone know how to play the snowball game on phone? I don't know what button to use to actually make and throw a snowball

[viral brook]

When you get the mitten spell from a spirit in the dreams village, the mitten button will appear above the flying button, tap it to pick up snow, then hold it to aim and release

[digital sedge]

Check phones themselves rather than just "It has That CPU". It is quite common for some manufacturers to just push it to its limits and overheat in games. For some even to the point of literally burning hands.

[cosmic parcel]

Hello! I wanna ask, is the deer antlers dyeing system bugged? Cause I don't seem to be able to see the colours at all after dyeing it, does anyone have a similar problem or solution maybe? Thanks!

[jolly tapir]

they're bugged as of #known-issues message no solution yet currently afaik

[cosmic parcel]

Ah i see! Thank you so much!

[tepid ruin]

Here’s a small suggestion: it’s best to choose a phone with this chip that runs stock Android or its derivative systems—self-developed systems may cause some programs to be incompatible, leading to app crashes or overheating.

[tepid ruin]

This isn’t very common… Maybe you could try the Red Magic 9 Pro. It comes with a built-in heatsink, and you can add an extra one if needed. So far, no manufacturer seems to be able to run Sky at full graphics and full frame rate without overheating.

[past arrow]

A lot of phones are capable of running the game without overheating, even my year(s) old Xiaomi 14, even at 120fps. But the battery drain for the graphics difference is just not worth it, which is understandable.

[tepid ruin]

wow

[tepid ruin]

The Xiaomi 14 isn’t doing well in mainland China because its quality control is terrible. The one I bought started overheating abnormally, lagging and crashing less than a month after purchase. It’s really frustrating.

[tepid ruin]

No mobile phone can run at full graphics with 60 FPS for an extended period without overheating.

[past arrow]

Mine can
I'm sorry for your mainland China experience

It seems the global versions have better quality control

[thick grove]

Phone case and environment also play a factor. During winter times I'm able to play sky with 60fps without throttling, while summer it heats up really fast

[zenith marsh]

That's google pixel then,
The real stock android.
But I don't like Tensor Chipsets, I always stick to Snapdragon only.

[zenith marsh]

Yeahh, I always watch reviews of them, then pick the top two then compare them for at least 2 weeks till I decide the best one.

[tepid ruin]

yeah

[vast chasm]

Hi I know this is for android but someone told me there are phone experts in here and to come here so 😳
I play on IPad (IOS) and I recently woke up to my skykid wearing the cool headphones with the game music turned off, the headphones usually mean I’m using another audio from another app (Spotify, Apple Music) but my issue here is that I’m not! Anyone can help? I really want to hear the sky soundtrack again 🥺🫱 (the headphones are cool tho)

[past arrow]

Since it's an android compatibility tech related channel, responded in #questions-and-help

[thick grove]

Make sure you don't have the mute switch turned on

[vast chasm]

Where’s that

[vast chasm]

Yeah I went there and they sent me here 😳

[thick grove]

Sorry. Thought you were iPhone, not iPad
I've read too fast

[vast chasm]

No worries 😳❤️ but I’m really sad cause I’m about to cr forest and I can’t hear the soundtrack

[serene axle]

swipe down from the top right corner of the screen to open the control center. look for a bell icon. if it's red, your ipad is on silent and game audio won't play from sky

[prisma barn]

Hello, does anyone knows or is it a known issue when you join a friend it switches servers and separates you constantly or why might it be happening?

[vagrant acorn]

Hello!
Not sure if it has been mentioned as a known issue recently. But you can report this if you have already ruled out it is not either server instability or internet instability on either you or any of your friend's side (as even small issues can cause a server split).

[past arrow]

• Check both of you your connection on https://speedtest.net whose connection became lacking. Download speed above 30mbps and ping latency below 35ms is recommended for both of you, without any special connection methods.
• If any of you playing from Vietnam, or Russia those players got affected by country laws, sadly
• if the connection is right and none of you play from the countries mentioned above, Amazon servers (the service hosting Sky) had a breakdown a few days ago and it's been fixed but not fully, it can be on/off a bit since

Next time if your question is not android device or compatibility related, better ask in the faster and more suitable #questions-and-help

[ionic obsidian]

Is the 4th daily quest bugged?

[faint cedar]

Hi genuinely asking how do you complete the season? It seems like I'm stuck on 93%. Did all quests and bought all items from the spirits already. I'm confused did i miss something?😅

[past arrow]

#questions-and-help message

[vagrant heron]

Just had the oddest experience. Was in wasteland and then the prompt to follow the alice door pops up and clicking either button did nothing but my character was being dragged into the void below.

[rain dock]

Is it a bug if one of the two daily quests doesn't take and instead takes a long time to load?

[past arrow]

It's usually your connection

[maiden plaza]

be happening from time to time..

[rain dock]

I have good internet, he took only 3 tasks, but the 4th one remains loading as if he doesn’t want to take it.

[rain dock]

Oh, ok.

[past arrow]

It's worth checking out on https://speedtest.net to sort out whether it's an Amazon Web services glitch or worth checking out your connection . For Sky download speed above 30mbps and ping latency below 35ms recommended

[marble folio]

Hey weird problem here me and my gf where playing music sheets and I could join hers just fine but she cant join me when I play a music sheet.. ??

[jolly tapir]

only thing that comes to mind is that not every sheet can be played on every instrument

you could test if it's a bug or not by playing it on the same instrument, if not it's most likely the first reason

[marble folio]

I'll test it out tomorrow but I tried multiple music sheets and none showed up for her

[jolly tapir]

what instrument was she using

[viral brook]

If she's using grand piano, it won't show until she's sitting and ready to play

[marble folio]

She was using the manta ocarina and i had the piano

[proper pumice]

Facebook sign in is notoriously difficult to use. TGC no longer recommends it as a sign in method due to Facebook not being stable.

You have to sign in from mobile first, add other sign in methods (like your steam id), and then you can use them to sign in on your other places.

[civic crane]

Can't login on sky

[lusty bone]

I'm i the only one having trouble about logging in?

[civic crane]

I have it too, can't login.

[proper pumice]

Steam is down currently, apparently there's a statement about it somewhere on their website

[eternal musk]

Have anyone experienced opening sky is stuck on portrait?

[flat kiln]

I used to have it but not anymore

[balmy orbit]

Hey!
Since I recently updated my Android, I can no longer save photos taken directly on Sky COTL
The game tells me I need to grant the game permission to access my photos; I granted permission, but it still doesn't work.
Am I the only one in this situation?
(Please pin me if you answer me)

[past arrow]

It's been mentioned as a #known-issues - did you grant permission in a popup or did you actually open settings and enable gallery access in the permissions menu? Did you restart the device afterwards?

[balmy orbit]

Yeah, I did that, but it still doesn't work... ;-;

[past arrow]

The question was or / or

[balmy orbit]

I made both but still doesn't work
But I think it stems from the authorizations themselves. For example, I have "camera" permission for Sky but not "photos/gallery"
Wait I'll make some screen

[balmy orbit]

I used Instagram's permissions as an example (yeah I'm French)
As you can see, For Instagram, I have "photo/video" permissions, which I don't have in the game's permissions, I've a "camera" permission 🤔

[past arrow]

Did you enable the camera permission? What device is it?

Camera/gallery could be tangled on your device, or other permissions as well with each other.
Did you try enabling all permissions?

[balmy orbit]

Yes, I've already tried enabling all permissions... And unfortunately, it still doesn't work. But I have the impression that I'm missing a permission on Sky that was probably removed due to an Android update 🤔
'cause it's really since I did an Android update that my permissions have changed

[past arrow]

Yes it sounds like a device specific issue. Try reinstalling the game and if it doesn't work contact the support of the device manufacturer

[balmy orbit]

Alright!
Thank you so much for your advice !

[uneven sleet]

I have a few tasks that are malfunctioning; if I encounter a task on a new day, it's broken. I'm pretty sure it's not a network issue.

How should I handle this?

[pulsar dust]

can someone help me solve this issue/bug?

[bronze ridge]

You need to go to Isle and meet Bellmaker for the "Trust Moment" which will unlock the tree. Meet him on the ramp to Temple. If you follow Migration Guide and honk, you should see a blue star there to guide you to his location.

[bronze ridge]

Are you able to accept or collect them at the Cafe counter in Aviary Village? Most of us use that as a backup plan. If you are unable to accept or collect at either location, contact Support through the in-game gear menu with supporting screenshots. They should be able to help from there.

[little lance]

Whenever I try to login via steam on mobile, it asks for mobile app confirmation, so I switch to steam app and approve the login. However, when I go back to the Sky app the process resets cause I switched apps and my phone turns sky off to save resources 😭
Is there a known way to get around this?

[thick grove]

Which device are you playing on?

[little lance]

Let me check

Galaxy A14

It's fine if it's just a hardware issue and there isn't really a fix, I just wanted to know if this is a particular issue or if not how do people get around it
Of course I could approve the login using another device but I was wondering if I could avoid that so it's more practical to log in on mobile

[thick grove]

Are you able to open steam app in a floating window?

[little lance]

That's actually a great idea I'm going to try that

Thank you :)

Theoretically it should solve the problem perfectly

[upper sail]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert.

Today’s concert times:

<t:1762156800:t> 》<t:1762164000:t> 》<t:1762171200:t> 》<t:1762178400:t> 》<t:1762185600:t> 》<t:1762192800:t> 》<t:1762200000:t> 》<t:1762207200:t> 》<t:1762214400:t> 》<t:1762221600:t> 》<t:1762228800:t> 》<t:1762236000:t>
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[kindred sentinel]

Y does the mobile version always have a steam pop up and I have to scroll and click log in? Can we fix the mobile steam log in please? Its kind of annoying wen it doesnt remember me and I gatta go thru the steam pop-up every time to allow the sign in.

I logged in with steam normally so I can play whole at work, but I constantly have the "this is not a steam affiliated link, sign in?" Pop up. Is it possible to get rid of that so wen I click play the game just loads instantly?

[twilit bobcat]

Hi, I recommend adding another sign in method such as a gmail

[kindred sentinel]

Kinda already put all my wl in the steam method since its the only gaming platform I use lol. Was just curious if there was a way to stop the steam pop-up

[twilit bobcat]

Yes, this will stop the issue. You can have multiple sign-in methods on one Sky account

[drifting zealot]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1767254400:F> (<t:1767254400:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[pulsar dust]

hello, is this some kind of bug, or do I have to do smth else?

[daring falcon]

Bug definitely a bug

[pulsar dust]

dang, event is almost over and I won't be able to buy the cape 🤦

[lunar acorn]

Try inviting that spirit to accompany you and going to its trust moment location at the top of the rock steps nearby where the winglight is found. This may force it to work correctly.

[pulsar dust]

unfortunately I've already tried that 😔

[lunar acorn]

Seems like all you can do is contact support for help and also report the bug here.

[hoary gulch]

hello I want to ask a question.
Does anyone has run into this problem while doing this quest (oAo)?
I got the quest and the light circle appeared, and I sat inside it, but the circle just won’t shrink or trigger the story.
Is there any way to fix this? It’s been several weeks already and I still can’t do this quest…

[tender sleet]

does anyone else have this happen? i'm trying to play music and suddenly the song stops in the middle of playing and does this...

it doesn't stop me closing and opening the song again but it is kinda annoying😅😅

[solid patrol]

!support The White circle is sometimes buggy like that. You can send a bug report:

#🐛submit-bugs-and-feedback

And since the season is over soon, if you need to complete the quest to unlock items from the season guide, also contact support, maybe they can do something for you. ⤵️

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[lunar acorn]

If you don't want to wait for support to get back to you, you could try forcing the quest to work by clearing your Sky app's cache (NOT data), and trying to rejoin that area multiple times in the same session, either via the GW portal or teleporting via the migration camp. If nothing works then the remaining post-quest rewards for quests 8, 9 and 10 from the guide will be available after the season ends, so you won't miss out on those.

[high vale]

It is with regard to the MIGRATING BUTTERFLY CHARMER spirit, When it comes time to complete his mission at the friendship tree, he doesn't appear in the place he was supposed to he doesn't appear in the place he was supposed to meet.

[viral brook]

You have the same spirit still following you. Wait until they leave and try again

[high vale]

Nope. It still appears blocked.

[twilit bobcat]

!support having friendship point farther than the trust moment level is what caused the bug. Support can help you

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[ancient mortar]

why is it like this is this new rule?

[solid patrol]

Try turning the picture permission for sky off and back on, I heard it helped some people.

[ancient mortar]

i don't have picture permission but i do have camera permission, so i turn it off then on?

[ancient mortar]

it doesn't work

[solid patrol]

Do you have file system permissions or something along those lines?

Gallery maybe?

[ancient mortar]

i only have these

[solid patrol]

In that case, report it as a bug.

#🐛submit-bugs-and-feedback

[ancient mortar]

okay thank you for answering me

[fast hearth]

Ive had a problem for around a week now. My internet is completely fine, I ran some tests, other online games work fine and so does video streaming. But whenever I play sky -
•I can't burn darkness plants
•Friends say they can see me but I can't see them
•Grandma and geyser sometimes don't work
•I see people flying around and teleporting but others say that I'm the one who seems to be teleporting and disappearing randomly

I've barely been able to play sky because of this incessant problem. In all honesty if this keeps going, I'll quit in a week.

Ive tried troubleshooting the problem by using other wifi, device data, uninstalling and installing app again.

Can someone help me fix this problem

https://media.discordapp.net/attachments/1433150984154251306/1455222930693947392/SKY_20251229_203256.mp4?ex=69573d37&is=6955ebb7&hm=5ae670d9d283496159ac4b9312a01e0705efbc9e57b78c9b8f5ba21df520a93a&

The MP4 is a file my friend sent me. This is how it looks when I try ubering someone

It's almost as if tgc has put me on a hitlist and wants me to stop playing T_T

[gritty bolt]

Hello, can someone explain for me why my season constellation still 94% eventho i bought all items and did all season quests

[thick grove]

It's a visual bug

[gritty bolt]

Will my progress this season be affected when the season ends?

[thick grove]

Why should it? You said yourself that you finished it

[clear mortar]

Hi, I need help. Today I wanted to play Sky. I logged in and this happened: if I try another email, the game works fine, or if I try on my PC, my main account works fine.But this is happening on my phone. Can anyone help me or know what happened?

[lunar acorn]

You can try the following options in your Apps settings and see if any work: 1. Clear the cache of your Sky app; 2. Clear Google Play Games cache (if using Google login). 3. Turn off any battery optimization for Sky.

[marble ledge]

Hey. I have a question. I think it might be a bug but i'm not sure. I play on a samsung phone and i use swipe gestures. For a while now, 3 or 4 months i think, when i swipe from the edge, as a back button press (most times by accident), the game shuts immediately. I used to get a pop up message to confirm the exist, but now there is nothing. I also have the game on my tablet but there i get the pop up prompt. The big problem is, when i try to go back, the game loads like it was fully shut down, and is verry annoying. I thought it was a bug and waited for the fix.. but it's been a long time and idk if is truly one or a bad "nee feature". Pls help

[lunar acorn]

Sounds mostly like a Samsung problem. Try this - Lower Back Gesture Sensitivity (Quickest Fix)
This makes edge swipes way harder to trigger by accident, while keeping gestures on.
Go to Settings > Display > Navigation bar.
Select Swipe gestures (confirm it's on).
Tap More options (⋮ three dots) > Gesture sensitivity.
Drag the slider to Minimum (or lowest comfy level).
Test in Sky—swipes from deep inside the edge now needed.

[thick grove]

Not samsung exclusive. I also experience it on my xiaomi pad 7. What helped was disabling battery optimisation for sky. That way it wouldn't restart completely

[fast hearth]

Not sure where to ask but
I can't unlink my Facebook account with Sky, it keeps saying that the link is broken or has expired. Is there something I can do?

[solid patrol]

Are you logged in through Facebook by any chance?

[fast hearth]

Yes, but I have 2 other platform linked (besides I only use Twitch nowadays to log in now.)

(Not sure if this will be important info but I did not start the account with Facebook link, but with Steam)

[solid patrol]

Okay but at the very moment, did you use Facebook or twitch to sign in?

[fast hearth]

Twitch, sorry

[solid patrol]

Okay gotcha. Then this sounds like a bug. I would say contact support and ask them what the error you are getting means, and if they can offer any advice.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fast hearth]

Will do, thank you so much

[ember mortar]

Hi I was wondering if I can link Discord to Sky Cotl on my android

[wide patrol]

Is anyone else just not allowed to do the 2nd to last quest on Android phone??

2 days left in the season and I think my game is heavily bugged

[viral brook]

I can play those quests even my android friends

I think you should try going back to the previous quest via the little antlers in the same spots the quests start

[wide patrol]

I'll give it a go

[viral brook]

Yes and sometimes the meditation circle can load slower, make sure you have a good connection

[astral swallow]

Do I need to complete all quests to fully unlock windpaths?

[steep pine]

You have to complete all season of flight quests from flight guide to unlock all windpath exit/entrance points.
This would be more appropriate for #questions-and-help instead of a tech channel.

[astral swallow]

Sorry wrong server
Anyway thanks

[maiden plaza]

is it all or quest 3

[steep pine]

all, quest 3 only unlocks forest exit

[maiden plaza]

wind paths map guide by Clement
#seasons-events-chat message
?

[tall seal]

Not sure if this the right place to ask. But how do you enhance the quality of our screenshot?

[past arrow]

By having a better device. The screenshot quality is the same regardless of what graphics settings you force in-game, but it is different in quality and resolution amongst different devices.

[woeful sparrow]

Thank you!

[past arrow]

That was fast, thank you Stoat!

[pearl hinge]

Is it possible for a friend with Nintendo switch to gift someone elf hair if the other person play only on mobile or pc?

[lime coyote]

Android's candlelight collection task cannot be collected and completed.hum

[maiden plaza]

Candle light collection?
Today's quest is light up 20 candles?

[lime coyote]

No, I did a seasonal task two days ago, and the last candle-collecting task could not be completed.It's not the first time.

[willow chasm]

What's going on here??? I can't join my friends.

[past arrow]

Google Play bug on your device. Do the following:

• empty cache of Google Play
• restart the device and try again
  If it doesn't help, empty data as well

[willow chasm]

Thank you.

[willow chasm]

I was able to update, thank you so much

[twin oxide]

Hey, I have a question. Maybe it's my phone, but Sky has forcibly closed on me a couple of times. Has this happened to anyone else?

And I ask because today he's already done it twice in less than an hour, and it happened to someone he was playing with at the same time.

[solid patrol]

It's a common issue

[twin oxide]

This hadn't happened to me before, until these latest updates.

[solid patrol]

Yes, it was introduced by the update.

Many players on all platforms are facing crashes.

[twin oxide]

Okay, so it's something that comes from the game itself, and they still haven't fixed it?

[viral brook]

It just came out xD

[solid patrol]

The update is a couple hours old.

[viral brook]

The expectation that devs are robots feels a bit iffy

[twin oxide]

No, no, I mean that it had already happened to me even before today's update, only today the problem repeated itself in less time than before.

[proud quiver]

Does anyone know what time the maintenance will be for the game that's crashing?

[spice trench]

Dang 😳 after I open ar camera the sky kid didn't show up I close it now if I open game it stuck like that ahhahahahahhahhahahhahahaha help

[tall seal]

I don't have ar button on my setting. I guess my phone is not supported?

[spice trench]

😣😣

[viral brook]

Likely not supported

[spice trench]

Same NFC don't support on my iqoo but in nothing same with the ar feature

[dreamy plaza]

They fixed red dot notification from wonderland hare, yet new one appeared after I bought bathtub from the furniture shop. Same bug, red dot wouldn't go away unless you equiped/ selected it again from the wardrobe drawer in your nest 😂

[urban laurel]

My Android phone AR isn’t visible of my Skykid avatar

[marble plover]

Do u have this printed

[urban laurel]

Not yet, how does it work?

[marble plover]

U need to either print this or have this image displayed on another device.
Then open AR feature and shine ur phone on the image.

[urban laurel]

I think it works

[obtuse citrus]

Me 😺

[mystic horizon]

That didn't work for me

[elder solar]

is it js me? sky keeps logging me off randomly

[hasty drum]

The game is closing all the time, impossible to play in the new version 32.0

[thick grove]

#known-issues @hasty drum @elder solar

[real inlet]

It doesn't work 😞

[true trellis]

You need the print out for it to work.

[real inlet]

I do have it; I had it on another device, but it still won't open the camera.

[true trellis]

Please read this https://thatgamecompany.helpshift.com/hc/faq/1430-update-32-0---january-6th-2026/#sky-ar-feature

[true trellis]

You need to point your phone's rear camera to the print out or a screen that shows the image.

[outer hollow]

The camera not opening at all is their issue

@real inlet it's a feature under development as it was just added with this patch, kindly report it as a bug in #🐛submit-bugs-and-feedback

[true trellis]

Ahhhh, a device specific issue.
not surprised /hj

[real inlet]

Ok Thank you

[stark dome]

did anyone get force close randomly?

[true trellis]

#known-issues

[waxen crown]

Hello android question here, I already update my sky but the AR camera is not showing in my settings.

[past arrow]

Several, mostly budget devices can't support it

[modern gulch]

i think the update is crash

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions in the read-only #🐛submit-bugs-and-feedback channel

[past arrow]

<@&600489743716712458>

[gusty quest]

[digital sedge]

Hmm.. So game doesn't like Mediatek?
Got phone with dimensity 9500 yet no 120fps option regardless

[errant bloom]

Omg so true
I regret updating
Like in a minute it crashed on me twice

[errant bloom]

Is it possible to downgrade my sky app
It's crashing every second on all my devices

[past arrow]

Nope it isn't and the game forces you updating anyway 1-2 days after new patches are out.

[delicate karma]

Anyone else dealing with trying to play the sky game only for it to just suddenly up and close out the app?

[agile nimbus]

game is crashing for everyone: big issue for all devices. see #known-issues

[delicate karma]

Dang I had a feeling this was hitting everyone

[hollow wind]

I need to report my problem. Since I updated the game yesterday, it has been forcibly closing, and it's annoying. I don't know if it's the game's fault or my phone's, but this didn't happen before.

[hybrid quiver]

I think it's for everyone...I have the same problem

[hollow wind]

Did this happen to you after the update? Do you think it will be fixed if I increase my phone's virtual RAM? Or is it a game bug?

[viral brook]

Check #known-issues
Tgc is investigating the crashes as shown in 2nd point

[hollow wind]

Developers, if this is a game issue, please fix it in a patch; it's quite annoying.

[viral brook]

Devs don't read here, send #🐛submit-bugs-and-feedback for bug reports

[hybrid quiver]

I don't know...it started happening to me a few hours before the update and also after.

[hollow wind]

Okay, thank you very much. I'm going to go report it now.

[hybrid quiver]

Fr..it happened to me like 5-6 time today

[hollow wind]

Seriously? It happens to me after updating, and it happens very often.

[hollow wind]

I think it happened to me 4 times in one hour yesterday

[viral brook]

I suspect its a server problem where something triggers the device to crash. I've heard a synced crash between multiple players. I'm sure tgc can fix this without a hotfix if that's the case.

Also I've never crashed during my 2 hours of gameplay and neither do my friends who's coming along with me

[hybrid quiver]

:00

[hollow wind]

I know it's quite annoying since I usually bring my CR friends along and if the game keeps crashing, it causes me problems.

[fluid phoenix]

I think I should post it here since I use Android, if I'm wrong pls let me know.

The problem happen when I'm trying to link my steam account to sky, which hadn't linked yet, but for some reason it keep saying it cancelled the link when I am not trying to cancel

[frank latch]

Is the AR star available for iphone users only ? Cause mine is android and I dont have it

[near musk]

🔹[Android] The new AR Camera feature may not be working as intended for some devices

[forest forge]

Please make it available in every devices 🥺

[frank latch]

Does anyone feel the change in controller while flying? When i fly, it feels heavy and I can't do skydive.

[modern gulch]

CRASH FIXED?

[smoky path]

Questions is anyone having trouble login in sky using steam on android?

It should've show me to login but instead I get a white page

Oh it fix nevermind

[drifting jungle]

I did this 4 months ago and nothing has happened

[abstract mist]

Hi does anyone playstore shows a message about sky being no more compatible with your device?

[past arrow]

Here are some reasons:

• you contacted them from local account but your system refreshed Sky
• you had a typo in your email address
  I'm also wondering why you waited 4 months, that's an immense amount of time. Also wondering why didn't you contact support again and write me instead. (I'm a player like you!)

[past arrow]

Hi! Check out this Google Play cache bug fix
#android-questions message

[abstract mist]

Omg it worked, THANK YOU VERY MUCH, I was so scared.

[thick drift]

[drifting jungle]

Well after a few days I completely forgot about it because it had an AI chat that you tell them what's happening and it gave me some type of number and said they'd respond when it was my turn but nothing happened

But I think I had several months of progress on that account

[past arrow]

I still wonder why didn't you contact them again. They always respond to such inquiries so something must have gone off on your side.

[drifting jungle]

Well the number the ai gave me had like 20+ numbers and said it was my wait number Aka how many people were before me

[past arrow]

The ticket number is never how many wait ahead of you

[drifting jungle]

Ok

[past arrow]

Contact them again. And they don't use AI. That's just a chatbot being trained on machine learning at most

[drifting jungle]

Ok but it said someone was supposed to contact me but no one ever did

[past arrow]

Most likely typo in your email address while submitting the form

[drifting jungle]

I don't think it asked for an email address

[past arrow]

Did you contact them in-game?

[drifting jungle]

I opened the game then hit the support button then it took me to a page with the chat bot

[past arrow]

@drifting jungle I already explained that scenario here

[drifting jungle]

Also I didn't use a Gmail account when I created my account I used Facebook

I don't know if that has anything to do with it

[past arrow]

We're in a constant loop of communication here. We players can't help you with account recovery. Support is your only chance. Please do accordingly and since there will be a hotfix there's a chance your system will reset your local account again and you won't get support's response. Use the website method.

!support - see below the link:

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[drifting jungle]

It says full name does it mean first and last aka my legal name or is it wanting the sky account name?

[thick grove]

That's how they adress you. Type in with whatever you feel comfortable with
Hello Tib

[drifting jungle]

Ok

[thick grove]

It's optional btw

[drifting jungle]

What does it mean by sky id?

[thick grove]

!skyid

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap “Account” → Tap “Account Info” ℹ️
(If you are unable to access your game, you can find your Sky ID in: Device Settings → Sky)

❗ Do NOT share your Sky ID in public! Make sure to only share your Sky ID when asked by TGC staff through official sources.

[past arrow]

Important: Don’t provide your sky ID of the new Sky account you are using - Provide your sky ID only if you remember your old account ID

Otherwise they might restore the same new account you are using

[drifting jungle]

I didn't even know I had an id for sky

Also I lost all that information when I reset my phone