android-questions

[silver bronze]

tried contating facebook suport?

[carmine oriole]

Hello.
I was wondering if there's any way to optimize performance for the game on mobile? I have a Samsung galaxy A12, and I was just able to get the game again but it seem to be running under the usual 30 fps - I always guesses 30 fps because ps5 runs it on 60 and the difrence was always noticeable - it's just really shoppy

[past arrow]

Samsung A series is the budget line of Samsung, so the performance would assume replacing hardware in the device and developing a new OS fitting to that hardware. It sounds like you're looking/wishing for a stronger device.

[carmine oriole]

Ah.
I can't afford a new device, oh well.
Thanks!

[grizzled sandal]

The issue isnt with facebook, its the option to login with facebook in sky

[plain dagger]

Help, it won't let me into the game. 😭

[past arrow]

Unfortunately there's not much you can do. Facebook sync is so unreliable that even the daily message recommends adding back-up sync methods in case it fails. Keep trying, try either with Facebook all installed/uninstalled, and once you can log in, add a back-up sync method to it. Good luck 🍀

[grizzled sandal]

Oh boy..

[strange ivy]

Maybe try go to bug reports and report the bug

[past arrow]

A bug report cannot fix the unreliability of a third party

[gloomy thorn]

Is it me or look like TGC raising the bar of the device requirement for Android Players?

[toxic holly]

Does anyone have the same issue with the recent update?

[past arrow]

Yes, new features require more up-to-date hardware. Do you remember, how limited the features were back in the day years ago? - I bet you do! Adding to that, many manufacturers don't develop drivers so well these days, and that's also a source of the problems - half decade old phones still run Sky without hiccups.

But Facebook login issues are independent from that, TGC has been promoting to use other syncing methods for more than a year now.

[past arrow]

Usually it's just a Google Play cache issue on some devices.

Try the following:

• delete Play Store cache
• delete google Play Games cache
  Restart the device and try again.
• If it still doesn't work, delete data of the 2 apps above and restart the device.

[toxic holly]

Thank you it worked

[granite meteor]

Hello good evening I have a question to someone is not locked while playing or frozen why I since I updated it goes horribly I can not enter any portal that already freezes me and I can not get out I can

[past arrow]

!thatskybug - read below to learn how to report it as a bug regarding your device

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[heavy palm]

Is this UI issue fixable??

[short shoal]

why😔❓️

[jovial heart]

Why the quest cannot be accepted?

[past arrow]

Usually it's just a Google Play cache issue on some devices.

Try the following:

• delete Play Store cache
• delete google Play Games cache
  Restart the device and try again.
• If it still doesn't work, delete data of the 2 apps above and restart the device.

[past arrow]

Try changing "smallest width" in developer settings or #report-a-live-bug regarding your device.

[past arrow]

That's usually because you have a connection but it's struggling to keep up with Sky. Try on a different connection

[jovial heart]

I tried and still the same outcome

[past arrow]

Try these Constellation & server troubleshooting tips
#questions-and-help message

[jovial heart]

My connections seems alright, and the speed is normal

[past arrow]

Check the tips, it has further instructions than "seems alright" and also helps you to provide proof if it is a game bug

[heavy palm]

Tried that as well and it didn't work, I contacted TGC again through the website and they sent this , so there isn't any other solutions maybe

[past arrow]

Reporting it as a bug in #report-a-live-bug can raise the statistical significance of the bug (support can forward player concerns, but that is not the bugreport department) and if many players with affected devices report the bug, that can speed up the process.
That said, if the problem is with the device how it communicates its dimensions with Sky because of UI or drivers issues, that's out of TGC's reach and may need more time for fixing.

[chilly pawn]

When I try to open the game it says I need to update to the newest version of sky, but I'm google play i don't have the option to update. I uninstalled the game and reinstalled, but it didn't fix the problem. Any idea what i should do?

[past arrow]

It's a Google Play store cache issue. Empty the cache of Google Play store and restart the device

[chilly pawn]

I tried those steps and it's still asking for me to update 🙁

[robust juniper]

How can i go to this season's spirit area after ive done the quests?

[granite hedge]

#questions-and-help

[worldly moth]

Hello,
I am playing Sky: Children of the Light on a realme Pad 2 tablet (11.5 inch, 2000x1200 resolution, 5:3 aspect ratio). I noticed that the daily quest panel overlaps with the candle/heart/energy display at the top of the screen, making the UI unclear.

I have tried:

• Resetting system font size and display size to default
• Switching refresh rate (60Hz/120Hz)
• Changing orientation (portrait/landscape) and restarting the game

The issue still exists, so I believe it may be caused by incomplete adaptation to the 5:3 aspect ratio.
I hope the development team can optimize the UI display for realme Pad 2 and other 5:3 screen devices in future updates.

Thank you!

[granite hedge]

Why do you post it again?

[worldly moth]

Because it was sent to the wrong place

[granite hedge]

Okay

[past arrow]

Then it needs brute force try deleting the data as well of Google Play store

[past arrow]

Click the fire emoji on the channel bottom of #report-a-live-bug and paste this on the bugreport, because devs don't read bugs here.

[granite meteor]

Okey thanks you

[brazen pendant]

Why does the app continuously crash for no reason? Sometimes I can press the start button, sometimes it crashes before even getting to the login page. I just updated it, I tried everything, force stopping it, clearing cache. It's not working. Is this a new bug with the update on Android?

Nevermind. Apparently I just have to force stop it before I open it every time 🤷💔

[past arrow]

!thatskybug - remember to report it

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[atomic dome]

Eden is reset this ninght??

[past arrow]

!er - check Eden reset below for your timezone

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1756623600:F> (In 15 hours 41 minutes 42 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[rare garnet]

Hi Android chat,
I'm looking between several new Samsung devices, and currently struck between the S25 and A17.
I see a few messages about S25, but not much on A17,
Does anyone have any experience with the A17 range on Sky?
(please @ ping regardless of time so I see your reply)

[true trellis]

One thing to note is benchmark scores between Galaxy A17 chipset (Exynos 1330) and Galaxy S25 (Snapdragon 8 Elite) are like a difference of day and night, Exynos 1330 scores pales in comparison to Snapdragon 9 Elite scores. While it is true that A17 is still a capable device, it is still considered mid-range device whereas S25 is one of their flagship device.

If you plan on keeping the device for a long time, I'd honestly go for S25 especially if you have the means to purchase one. It's definitely a bang for the buck!

[rare garnet]

That was the way I was going, but the only thing letting it down was no expansion on memory, so I'd probably go for the 256gb or 512gb models, where the A17 could be expanded up to 2tb in SD cards.
Honestly that's the only thing that's making me prefer the A range (as well as price difference) and making me hesitant to the S.

[true trellis]

256GB or 512GB storage should already be more than enough for a regular long-time use for a device unless you're very heavy on media contents.. then yeah, a higher storage option is not a question. There's also the cloud-based storage options but those come at a cost and in a subscription form at that.

Shame that they have stopped utilizing SD card slot on their S-lines tho and by looking at the A lineup, it seems like they're gearing towards the same direction (case in point, Galaxy A56 no longer supports SD Card Slot).

[rare garnet]

Yeah, video creator here, so definitely in the plans to have enough space for raw and enough space to edit too.
Tbh I could probably use YouTube as well to store raw videos, but makes it trickier for longterm videos.

[thorn locust]

Why does my text turn red when I say the words "tiktok" and "Reddit"

[rare garnet]

Those are restricted in public chat, along with other social media sites, such as discord, Facebook, YouTube etc. so that you cannot send links to external sites ingame.

[thick grove]

If you want to edit videos/photos on your phone, then definitely go for the S25. The A17 is a budget phone and you would probably regret it in 1-2 years you've gone for that option

[rare garnet]

Tbh that's what I did with my current device, brought the highest spec, and it lasted me a long time

[ancient mortar]

what is this? a sign that there'll be new tail? if yes then which tail?

[steep pine]

This is more suited for #questions-and-help as this channel is for tech related questions.
Patch notes mentioned a tail accessory for Days of Moonlight, that should be it.

[ancient mortar]

oh right I almost forgot about Days of Moonlight new item thank you for reminding me

[hollow hedge]

Anyone facing this issue where one of the quests cannot be collected at all? I've already made a bug report but wondering if anyone know a fix for this

[cobalt plank]

Could try restarting your Game/Device/Internet

[true trellis]

Try to collect them on Aviary Cafe.

[dim oak]

I would like to ask about the solution to this problem.

I've been like this for several days, what should I do?

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

[dim oak]

Okay, thank

[thorny shale]

How do I dye other stuff then just mask rn

[thick grove]

Wear cosmetics that are dyeable. Also if not tech related, ask in #questions-and-help next time

[lethal heron]

Im using my device Poco f3 and whenever i take a picture with in game camera or (down in the left take screenshot button) it kicks me out for most of the times.

This is happening since ive got this device and im not sure if this is happening only to me ;-;
In app permissions i gave the permission of camera (since its asking me only that and the mic)
But still kicks me out.

So many times i wanted to take clean pic but can't, anyone know how to fix this

[past arrow]

This issue is very unique, and the F3 is not a very rare device, so it could something particular to your device. Try the following:

• check for Android updates and restart the device
• remove all apps that could conflict with Sky, especially resource heavy ones, such as Facebook, TikTok, etc
• turn off app features which overlap other apps, such as messenger bubbles, discord over Sky, etc
• try with various graphics settings in Sky settings ⚙️
• make sure there's a few GB of extra space on your phone

If nothing helps, backup all data from your phone and do a factory reset. Update your android. Reinstall Sky first, and then reinstall step by step each apps to check what might be conflicting.

[lethal heron]

I found out its the game booster (make game run smooth) made me crash out when taking picture. Thank you telling me about that

After three seasons... I can finally take pictures
Thank you again

[meager garnet]

Why isn't my quest confirming?

I restarted the game too

[last bison]

Me too, idk what happen😔

[rich basin]

Hello, Anyone having trouble with the 4th daily quest? I just got into the game and haven't done the quest yet but it shows completed. How to fix it?

[fathom gust]

Just do the quest normally it just visual bug

[shut mural]

Can i download the game from apkmonk or would that be piracy

[jolly ruin]

I can't get the red dot to appear on my orange candles

So how to fill q bug report again

[thick grove]

Always download through the official source. In that case Google Playstore

[sullen escarp]

Anyone else getting constant sever errors?

[buoyant dagger]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[sonic gazelle]

Hi

[celest kettle]

Uhhh is anyone else having issues starting the game on Android? I played earlier today normally, now it's just getting stuck after I press play.

[vagrant acorn]

Are you using Facebook as Log in method?

[somber fox]

I do, it's been days and I still can't log in with that specific device. Creating an account does load the game without a problem tho but when I switch back it's stuck. So I just logged in on my other phone

[cyan bone]

This popped up when I was doing cr
I restarted the game and everything is normal
What do I do

[rare plover]

Did you re-install it ?

[cyan bone]

Yes
No problems after

[lament ibex]

Im not able to use the projector right now im on a samsung s24 ultra but my friend is on a old ipad and she can view it any ideas why or anyone else with the same problem here?

[lament ibex]

Lmao nvm dis i need to get my head in the projector for it to work. It needs to be on head level

[celest kettle]

Honestly I have no idea, I've started playing a long time ago so idk what I logged in with but I'm pretty sure it's Google. I left it overnight and updated the game this morning but I still can't enter the game.

[celest kettle]

Yeah definitely Google, I just checked.

[vagrant acorn]

mmm...What model of device are you using?
have you tried clearing cache (not data, just cache) from Sky and google play?
I suggest also to check if All the apps and the OS you need to play Sky are up to date.
Restarting your device should help with the cache memory of the proper device.

[celest kettle]

I'm using a Xiaomi Redmi note 11 pro. I've already cleaned everything, updated the game and even restarted the devices still can't log in

[velvet bough]

Is there any way to not sign in with your steam account again and again??
Even after ticking the "Remember me" option i have to login with my steam account everyday

[vagrant acorn]

Mmm...I'm not sure yet what might be going on but I found several players reporting here crashing using Redmi note.
I'm not sure whether is Sky's app or the device's not too strong GPU struggling.
In the meantime, I suggest to report the issue, so Devs are aware more players are experiencing these crashes. The more information you can provide them, the better.
!support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[celest kettle]

Alright thanks, I'm sad I'm missing out on the seasonal and regular candles though 😭

[vagrant acorn]

understandable! If it just happened right after the hotfix and before that you were able to play normally, I suggest you include a pic or a short video as an easy proof for the Devs.
Hope you can have access to some other device (maybe a relative can lend you a device to play for a bit?) so as not to loose too many days of the season and Event.

[celest kettle]

Unfortunately not, but I'll live, thank you for the help!

[vagrant acorn]

Have you checked your internet source (data or wifi) is working well for your device?
The strength of the internet signal and package dropouts or a ping latency that is too high are also issues that may prevent the game from loading or working correctly.
You can use a tool like https://speedtest.net/ , to check that.
Is recommended that download is more than 30 Kb/s and Ping latency is less than 30 ms/35ms.
Sky can be more affected by even small instabilities than other apps.

[celest kettle]

Yeah everything is working well :/

[bleak badge]

Guys help me my girlfriend can't install the game right now because of some error Even though our devices can completely allow downloading the game😭😭😭

[thick grove]

What device does she use?

[true trellis]

Going by their screenshot, it shows a Version of A155F.. which is probably Samsung Galaxy A15 4G.

[bleak badge]

Yess that's the device we're using 😭😭

[fiery locust]

I cant find the jellyfish hat in the ip store on android. Anyone having this issue?

[dark folio]

#known-issues message

[near yarrow]

sorry for replying after a while but I'm having this issue too 😭 did you find a fix?

[sterile sigil]

Hello, I just want to ask, I bought the projector with 45 tickets, may I ask how to project stuff from it? I'm using Samsung (s25), android 15

[steep pine]

you have to light it, there will be another icon to switch it on/off.

[sterile sigil]

Yes yes, I did that but it didn't display anything, it was just white screen

[steep pine]

Do you have a picture of what you mean? The 45 ticket projector makes the area dark and projects blue light waves.

[sterile sigil]

It was a skill issue I was doing it wrong, thank you for the help

[formal belfry]

I have a problem entering the game. Is it from the servers?

[terse void]

Where should find the day I started sky

[vagrant acorn]

How to Find Your Sky Birthday by Tib
#questions-and-help message
(For Switch Players) by definickly
#questions-and-help message
How to Know When You Installed Sky in Google Play Store by neyow#9572
#screenshots-and-videos message

[green wigeon]

I need help unlinking a google account from sky android

[vagrant acorn]

As far as I know...you can't.

[next plume]

Guys... Why I can't enter the game? It's stuck on the loading screen before the home screen 🙁

[gloomy thorn]

It popped up suddenly and now it's alr but I just wanna know why it happened

[past arrow]

It's a common bug on this patch, game restart usually fixes it

[celest kettle]

Having the same issue third day in a row. TGC closed my ticket without waiting to see if their troubleshooting advice helped (it didn't).

[past arrow]

Is your game stuck at the water loading screen after pressing play?

[celest kettle]

This is where it's stuck. I literally tried everything, different wifi, restarting the gamez the device, reinstalling the game, clearing the cache, literally everything that was suggested..my device is compatible with the game and I normally played prior to the update that happened the evening before last

[past arrow]

Does the Play button appear for you before or after this?

[celest kettle]

Before, I press it and it just stops there

[past arrow]

What's your sync method?

[celest kettle]

Google

[past arrow]

And also, could you please paste a screenshot result of this? https://speedtest.net

[celest kettle]

Currently it's quite low, not sure why, usually it's at least above a 30. But this issue has been lasting more than this evening, yesterday I measured it it was some 35

[past arrow]

Yeah, and ping latency is also too much, it works opposite, it's ideal around 10 ms and Sky is problem free under about 30 ms.

Did you try nagging your internet service provider for a fix? 📞 I recommend that.

[celest kettle]

No, this is just a current issue. As I said, yesterday it was quite fine, plus, the game always ran normally without so much as lag, let alone not even starting

[past arrow]

Such a low dl combined with high latency can mean in data packet loss as well
Regardless, try the following method below, but if it doesn't help, keep monitoring your connection and call your ISP

Try the following:

• Log out from all google accounts in your phone settings
• Delete Sky and Google Play Games apps (if previously installed)
• Sign in to your phone settings with the Google account you'd like to choose to use with Sky
• Reinstall the applications from the Play store, including the Google Play Games 🎮 app
• Log into the same Google account in the Google Play Games app
• Start Sky and select the Google account you're playing from

[raw glacier]

Help chat, can't login account with Facebook

Internet is fine, it's just that it's stuck, like what happened to Steam login last time

[past arrow]

It's still a #known-issues afaik

[raw glacier]

So, i guess is safe to say that it's not just me who has the same problem?

I have my steam acc that can login, but when i use Facebook, it does work ngl but it's just stuck

[final swallow]

Is anybody else's game crashing?

My game has crashed twice so far

[fast hearth]

Ikr, so did mine. I tried to do the daily from summer archive. Moment I tried taking the picture it crashed. Tried again, crashed again. What is wrong? Is it for all Android or my phone specifically? It's been running quite fine so far

Apparently alot of players are experiencing this from Android. What is wrong? Why is tgc not fixing it? Shouldn't it be there top priority.

[past arrow]

This is because your device drivers or hardware is conflicting with the game mechanism. That's why most players don't experience the problem, while you with your device encountering it. Report it as a bug so you can raise awareness regardless the issue to devs, just keep in mind that bug fixes take 5-6 weeks at least because of Nintendo switch limitations, and because of cross play we're bound to that

That said, it's not happening on all android devices, and iOS devices crash as well. (I didn't get it on my 2 devices, for example.)

Considering this is a 650k member server, and the number of such questions, about 1 in 100-200 players have this issue I guess

[viral brook]

As an android user I don't experience crashes. I think it has to do with the unfinished 15 bonus ticket photography scavenger hunt. Try to complete that one first, and attempt the daily

[past arrow]

I haven't done the bonus ones at all and don't crash.

[balmy nymph]

Is there bug today for android?
In current season (season of two embers- part 1)
I still need to do quest 2 (Resourceful Recluse) but when I visited the spirit, the spirit is not interactive.

Did I do something wrong here?

[viral brook]

I would say try to restart the quest or game ^^

[wild oak]

I keep seeing people record in slo-mo on TikTok, but they all say it's on IOS. is there any way to do that on android?

[limber python]

Help!! I was in geysers and then the system suddenly said that my game data is corrupted!

What should I do? I can't open the game at all

Update: I waited a few mins and the game worked again. But does anyone know why did i get the notification?

[manic musk]

i got a question.. is it a bug when i try to type out anything in game, the keyboard appears and then closes itself? i end up not being able to communicate once it happens.

[rotund jasper]

why can't i unlink my account google? :<

or is there any problem?

[maiden plaza]

google is not allowed to unlink it

[past arrow]

Google linking is permanent

[past arrow]

It sounds like a unique problem related to your device which is specifically conflicting with Sky. Try installing a different keyboard, updating your Android and disabling all apps over apps features like discord over Sky or Messenger bubbles, etc

[manic musk]

i'll try it out, thank you!

[sinful arch]

Is anyone else finding the game super unstable this season? It's taking me at least 10 trials to open the game and actually be able to move freely in Aviary without crashing, and I can barely start a viewing of the Two Embers, start a season quest, or complete a season quest without crashing half-way through. This has honestly not made me want to play this season, let alone pay for the season pass

[past arrow]

I totally get what you’re saying, and it sounds really frustrating. What you’re experiencing seems pretty unique, and sounds like that your device is struggling with the demands of the game this time. It's not a common Sky experience for sure, especially that even veteran-old android 9 versions should support the cinema (the rest depends on how well the manufacturer optimized the device and Android updates).

Try with the same account on a newer, even borrowed device (make sure to uninstall Sky afterwards on that), try to update your Android, try with various Sky graphics settings, experiment with the more minimalist original home, turn motion blur on/off.

[latent spindle]

I've been wondering why my game is now being unstable so I tried to reinstall it. But I couldn't install it again because of some issues. I would want to know if there's anyone else experiencing this here or was it just my device (I've been trying this since this morning)

[past arrow]

Would you mind describing the issues?

[latent spindle]

Sure ^^

So just about recently, I got a popup that said "game data is corrupt, need to reinstall". But I ignored it since the game was running just fine when I restarted it. Though, a few days later, I'm starting to have issues that I never encountered before and decided to reinstall the game. When I went to the app store, it had a warning that the game may not run properly in my devices based on recent data. But I still went on and installed it hoping it's not gonna be the case. But the game failed to download and is having issues while downloading too. So yeah, I'm stuck outside the game for the time being

[lunar smelt]

So I spent an hour to make the out of sync In-game recording's audio set in the right sync on PC using video editor, and now that I've discovered that why our Android's in-game recording was out of sync? It's based on the FPS. I hope that my analysis helps here.

[past arrow]

Wow, you really have a series of problems here! Let's breakdown what could happen!

The game data corrupt message is a frequent bug for this patch, a regular restart should resolve it

The "game may not be compatible" message in Play Store - if you don't have an under optimized or very old device - is a Google Play store cache issue: emptying the cache of it would resolve it.

If the download is being stuck it's often a Google server issue, try it later, or after about a half day wait it's stuck again, empty Play Store cache, restart the device and try again.

[past arrow]

It usually means your device hardware is struggling to keep up with Sky combined with the processing demands of screen recording, which was the icing on the cake. Try to use a different third party screen recorder

[lunar smelt]

I use both (Third-party & In-game) just for my fun editing strategies so yep.

[viral brook]

Ohh a question! Which fps is the most ideal to sync up the audio?

And also if you use third party, make use of the new hide ui feature if you want the ui less look(though you may have to memorise where the uis are ahaha)

[lunar smelt]

No answer cuz surely all graphics settings have out of sync no matter how many times attempted. Before my phone upgrade, my in-game recording result in my Android 8 syncs perfectly but poor quality, so I used it as my audio aid from my video edits using a third-party recording with no audio (based on my Android 8 phone's specs).

And yeah, that helps when it's on LIVE. ||Does it? ||

[viral brook]

It's live now!

[lunar smelt]

checks on Sky settings
Ooooh, I didn't know! :O
I have being too quick to read Patch Notes cuz what I've seeking is if the awkward replayable cutscene bug is fixed. ||And Cellist's missing tiara appearance bug too||
Thanks for the heads-up!
||My head: You'll get em next time when Qixi fest comes back ||

[inner gate]

What happened. Game says new update.

Playstore says it's nit compatible with my device.

S24+ how can it be incompatible

Anyone else see this??

[vagrant acorn]

Most likely is a recurrent Google play bug.
Try clearing cache memory.

[unique schooner]

Hello, I have a problem. When I enter Sky the keyboard is unabling for moments or seconds. It prohibits me from typing and the lag is impossible to handle, is this a bug from the sky itself or is it already considered a keyboard/application problem?

[craggy estuary]

I have a qustion bc i cant log in for a few weeks and on other devices i can, am i alone here?

[fierce ingot]

guys, need help with this one, i am a returnee, huhu

i used the same device since i took rest, and now i decided to join back, how to deal and fix this?

[fringe glade]

I guess cancel it? If you already had an account?

[crimson lagoon]

Anyone know why sky is soo laggy for me specially in android devices ahh? it's like my phone is time skipping and teleporting 😭?

[tranquil shadow]

uhmm.. is there anyone cna tell me why mobile android wont let me link my steam? i put in my steam info but it just refuses and unlinked on itself

[somber fox]

Experiencing the same thing. I'm using another device to log in

[cobalt plank]

Steam linking says Successfully Unlinked by Elysian
#pc-questions message

[remote burrow]

Does anybody know why the ponchos of the kids appear to be shiny on Android? Like they have a metal shader on them. On the PC they still look like textile

[ivory walrus]

Hello may i ask what is this in vault?
It go away when i did mediation and didn't have a chance to discover

It only appears with the season pass cape

[steep pine]

That's the bird from the Season of Rhythm ending cutscene making an appearance since last seen 5 years ago.
It's an easter egg for today's daily quest with Thoughtful Director, a Season of Rhythm spirit. All players can see it after retrieving the daily quests.

[desert moat]

Hello! Anyone knows if this flashlight works? I just have a blue light. Should I send a bug report?

[past arrow]

Try it out elsewhere, it should be a night mode projector, not a flashlight anyway. If the issue persists, report it as a bug for your device

[desert moat]

Oh ok. I can't write in theme with android reports. What should I do? 🥹

[past arrow]

Read the instructions of the bottom of that channel. You need to react to the fire emoji on the bottom, and Skybot app will contact you for details in DM

[short sleet]

I'm unable to link my account with steam id I just try linking it it redirect me to steam site and I filled my info after that it's ask for confirmation i confirm and it's said sucessful unlinked your account

[steep pine]

Are you signed in using facebook?

[serene axle]

i helped them in pc channel

[shadow moat]

Hello everyone,
It says error of server
Does anyone know how to fix it?

[past arrow]

It means you have a connection, but it's struggling to keep up with Sky. Restart the router, try on a different connection, call your internet service provider for a quality fix. Good luck 🍀

[shadow moat]

I only have phone date,i don't have a router
The internet overall works good ,it's just the game.
Thanks for answering!

[past arrow]

It is just the game because it's more demanding. Mobile data - depending on your provider - can be occasionally insufficient in terms of speed for such a game like sky.

[shadow moat]

Ohh,ok i see, so i cant play sky anymore?

[past arrow]

You can, as mentioned call your internet service provider, in this case your mobile phone company

[analog haven]

How to get today tickets

[vagrant acorn]

For the event? Teleport to the event area or go to Vault -- Archives-- Seasonal Area. Talk to the Event Guide and you will be told what to do after you follow their lead.

[gray wind]

I can't do this quest, the spirit freezes after watching just one shared space, i tried creating my own shared space and it doesn't work. I already tried this like 2-3 times. Am i the only one?

[wicked notch]

@gray wind I can’t complete the shared spaces quest or the sapling quest. Very frustrating

[vagrant acorn]

There seems to be issues affecting a good number of players from different platforms so they can be server issues.
Besides that, this particular task is pretty bugged.
Try leaving the area, coming back and let the spirit take the lead (even if it might be slow), That worked for several players.

Sorry for the wrong ping...that was added by the player while I was typing. my answer.

[gray wind]

I'll try, thanks for the info🤍

[gray wind]

Yeah ;-;, i hope they compensate this

[burnt fractal]

I have the same problem

Tried logging in again
Tried going home and back
It's not working

[vagrant acorn]

You can check if any of this ideas work for you:
Some workaround instructions by Grey:
⁠#seasons-events-chat message
But keep in mind that, unfortunately, there seems to be some server issues as well.

[wicked notch]

Yeah they didn’t work unfortunately

[gray wind]

Same ;-;

[gray wind]

I tried the same ;-;

[wicked notch]

Can you do the sapling one?

[gray wind]

Nope ;-;, it gives me the signal to do the shared space quest directly

[wicked notch]

Maybe they’re related somehow

[gray wind]

Maybe?🤔 But it's not supposed to be like that. I can't even do the other quests, everything is broken

[burnt fractal]

Same ^

[vagrant acorn]

Have you all tried force closing the game, clearing cache memory and starting Sky app again?

[twilit socket]

yes, it didn't help. my quests also cant be completed, the one with reliving a spirit's memories too

[vagrant acorn]

oooffff... can you try with a different internet source?
completed 2nd dailies a bit ago, now going for the 3rd one and then the last one. Will report if I encounter issues.

I accepted Bellmaker's had, let them guide me at their own pace.
After a few seconds they stopped moving I got the spirit and me close to the shrine.
Opened a shared space (it 's from a friend) and just stood there, while the spirit made some expressions.
It took the spirit a bit but then the dailies was completed.

And I was able to claim the SC from dailies.

[normal kernel]

Same here,also I wasn't able to do all the quest,I relieved a spirit many times but doesn't work

[gray wind]

Yeah, they say it's because of server problems but I don't know

[normal kernel]

It seems so,did it works for you or not yet?

[gray wind]

Damn, the most I did is the spirit took my hand after a while of freezing but doesn't react to share memories anymore :/

[gray wind]

Not yet, Honestly I don't know if I should try again, seems like it's not going to be fixed for me. Hopefully We get compensation from this

[vagrant acorn]

I 've seen a lot of players struggling with dailies today.
Not sure what is causing the issues.
I was able to complete them and claim dailies.
But many others, from different platforms, have not.

[gray wind]

It's kinda weird to be honest, maybe it's correlated to how Sky behaves with the version of your phone

[vagrant acorn]

It well may be. That is why repporting the issue, either here at DC or straight to support may provide devs enough information to try to figure out what is going on, as well as letting them know how spread this is.

[gray wind]

Exactly 💯

[vagrant acorn]

Hope the double SC event that was announced less than 2 hours ago helps a bit.

[gray wind]

Hopefully 🙁

Sometimes it appears to me a message saying: Sky is not working(even though it is going well)

Even when I leave Sky in the background, when I try to enter, the message appears

[vagrant acorn]

That may be either internet instability or server issues (anything is possible at this point, given the circumstances)

[gray wind]

I think server issues for me, Wifi is going pretty well

[vagrant acorn]

Wishes you all the best of lucks!
sneep time 4 me.

[gray wind]

It is very curious 🤔, because this type of message only appears when some apps freezes 😔

[gray wind]

Thank you, good night ❤️

[mighty socket]

Can anyone complete daily quests?

[wicked notch]

Not the sapling or the shared spaces ones no

[dapper orbit]

I can't do my dailies!! I can't miss any when are they fixing this??

[peak blaze]

일일퀘스트가 안됩니다. 양초를 못받고 있어요.

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[raw glacier]

I still can't login my account using Facebook 😭
I just want to link it to steam or whatever

[frank sage]

Same

[past arrow]

Facebook Troubleshooting

Some players may still be using Facebook as their primary login method, even though the game has regularly recommended adding backup sync options. If you're experiencing issues, here are some tips that might help you get back in:

1. Try Logging In with a Local Account: Before pressing "Play," attempt to log in with a local account. This might connect you to a new moth account, but it could also link to your main account, allowing you to set up additional sync methods quickly.

2. If That Doesn’t Work, Try the Following:

   • Clear the caches for both the Facebook and Sky apps (if you're on Android).
   • Uninstall and then reinstall the Facebook app.
   • Reinstall the Sky app.

Note for iOS Users: Unfortunately, you can't clear app cache on iOS, so please skip that step.

Good luck!🍀

[gleaming pilot]

I can't do my dailies

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[deep carbon]

guys i was helping my friend do their dailies and then they join, i got kicked out after after she left i rejoin again and all the dailies i done set back to zero and can't re-do it. does anyone know how to fix the issue?

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[glossy cedar]

예나지금이나 서버관리를 ㅈ같이하는구만

[upper sail]

We ask everyone to please post only in English on this server, @glossy cedar. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[next bramble]

unable to do dailies on my phone ;-;

[steep pine]

listed in #known-issues
TGC is already aware

[bright elm]

Is it normal for sky to forget you are logged with steam account on mobile?

Because i wanted to play on my phone an i need to do whole login stuff again

[simple mauve]

Yeah, due to limitations on how Steam lets third party’s handle log in credentials, you’ll have to verify your account every time you log trough it .

You can workaround this by linking another log in method (like Google), then log in using it instead of Steam (avoid Facebook, since it’s known to cause problems)

[bright elm]

Done, i hope it will work

[pure steeple]

Is it likely that we will get compensated for the 5 candles we couldn't claim yesterday?

[lunar smelt]

Continue from #seasons-events-chat :
Well tbh, I have like 45% free storage cuz my device's storage is 256GB but it keeps crashing whatever methods you want me to try tho. 😶

[daring summit]

I just sent in the bug report but does anyone else have or had a data corruption screen pop up when trying to enter the battle field via the crab fields in golden wasteland or is it just my device?

[thick grove]

It's a bug. Restarting the game will fix it

[thick grove]

What device do you have?

[lunar smelt]

Android 14

[viral brook]

That's android version, they're asking for your specific device if that should help

If anything I'm on Android 14 but when I log in I didn't crash and everything went normally. I use Galaxy A34 5G

[lunar smelt]

Oh sorry, TECNO Spark 30 5G. 🫢

[rancid atlas]

Sky keeps crashing when I go to aviary (I have my nest as my home)
I cleared cache as well but it's still the same...any ideas what can be done...?

[rustic carbon]

I am unable to open the game.
It kicks me out after 3 secs saying that the game is bugged

[lunar smelt]

@rustic carbon I have that same crash bug as well. Best to bug report it via #bug-reports-android

[rancid atlas]

Mhmm, donee. Thanks for informing me

[grand moon]

Glad im not the only one
Makes me feel less crazy lmao

Gunna have to wait for a patch unfortunately

[rustic carbon]

I just made the report
I could not log in back to collect my seasonal candle reward for completing dailies

[grim elbow]

Im on Android 15 and my sky is crashing to

[grand moon]

When i get home ill check and see if my pc is affected too but from what im gathering it just seems to be a mobile issue

[viral brook]

Looking at the report, it does occur on 13, 14 and 15 so far. Seems like it had to do with how Sky responds to specific drivers (not all devices have the same graphics drivers, even if they host the same OS version. Which is why mine is unaffected)

Per Io, the devs are aware of it so please wait for a fix patiently

[grand moon]

It got me too sadly and im on s24 ultra. Figured I'd send the report anyway so they are aware its more widespread -sobs-

[viral brook]

BTW in your report, you did not specify the android version

[grand moon]

Oh I may have read the questions wrong and put them in the wrong place lol

[viral brook]

Lol yeah is it 14 or 15?

[grand moon]

Its 15
I just cant read

The whoopsie still brings up my phone model thankfully lmao

[viral brook]

Lmao yeah still helpful regardless

[tawdry sleet]

game keeps crashing at tgc logo

[dull garnet]

I am experiencing the same, right after the update-

[lament adder]

yup happening to a friend. anyone have solution??

[grand moon]

Well just have to wait for a patch

Unfortunately it seems its affecting androids 13-15

For now I'd say send the report if you haven't so they can see the different phone types affected as well

[past arrow]

Android 14 here, fortunately I'm not affected

[grand moon]

I wonder why actually
Im curious what's causing certain phones to explode

[knotty island]

Clearing cache did nothing for mine. Oof

I wish we weren't forced to update immediately.

[viral brook]

Its not android version, it has to do with how this patch responds to the different graphics drivers that exist on some devices. Which is also why Tib and I aren't affected

[grand moon]

Oh thats interesting lol actually.

Ill be seeing in a few minutes if it affected my PC as well since its AMD/Ryzen lmao. Im seeing that in the list of bug reports

[viral brook]

Good luck!

[lunar smelt]

#known-issues
Phew, glad that I'm not the only one, but it still keeps persisting to me.

[fleet fractal]

Same

[viral brook]

If it still persists do report them so they can have data

[lunar smelt]

Already did yesterday before they posted #known-issues .

[viral brook]

They asked if it still persists, you can report again. They have tried a potential fix in the latest update

[hallow bloom]

oml this is the reason i came into the server to see if others are struggling on android 😭

[lunar smelt]

Might do daily bug reports again just like my good old Android 8 crash days.

[viral brook]

Honestly better if they update again, and test it. If it still persists, report again xD

[signal nymph]

hi, it says click on myself to see the next spirit, but it just leads me to the objective yk, like the temple or smth

and is there any way to farm candles?

and when do i open the "... of eden" place

[primal sonnet]

Is anyone else getting this? This is the second time I've gotten it and I've already reinstalled the game

[past arrow]

It's a common bug on several platforms. A simple game restart fixes it.

[primal sonnet]

Ohhhh! Thank you for answering 😊 I was a little concerned

[steady jackal]

So my friend still has this launch game problem. She's afraid of losing her account tho since she has never linked it to anything nor has her sky id rn so she hasn't uninstalled or anything. What can she do then?

[viral brook]

I would say try to wait for a new patch

[steady jackal]

She has however cleared cache already tho. Does that have any effect? Idk if cache included account info

[past arrow]

If she didn't link the game and cleared cache, it might have affected the access to her account but game updates - depending on they system's temporary files management - can overwrite local account data as well. Linking is a top priority when it comes to account access.

[steady jackal]

I just told her to wait for update, hopefully it all works out, or else she will be loosing almost 1 year of progress. Thank you both of you 😬

[latent spindle]

If I clear the data of the game in my phone (with a linked account), will my progress be lost or will the additional files just be reset?

[past arrow]

When you link your account, it's being synced to servers outside your device, therefore clearing game data doesn't affect that and your account is secure (unless it's Facebook, it's very buggy)

[mental crow]

Guys I need help here how can i remove this error

Help...

Sos

Admins

[fast sage]

The game keep saying the data is corrupt and I restart the game every single time. Within 10 minute, it corrupt 3 time. Did they put a new patch?

[steep pine]

!support there is an option for webshop/ xsolla purchase issue in the contact form.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fallow silo]

how to solve this problem, help 😭

[granite hedge]

Just restart the app

[chilly whale]

The game crashing here, I reinstalled it and same thing

[fallow silo]

but it doesn't solve the problem

[past arrow]

Usually a simple restart makes the problem go away. You can also click the fire emoji on the channel bottom of #report-a-live-bug and Skybot will contact you for bugreport details

[viral brook]

#known-issues <- try to clear sky app data (as long as you have linked your account)

[iron hollow]

Can anyone still log in using fb account?

[frosty wind]

Yall the game is closing immediately when I open it even from play store has this happened to anyone else? It's updated and i have internet connection i checked 😭

[viral brook]

#known-issues try clearing cache and sky app data as instructed

[frosty wind]

Tysm it worked 🙏

[viral brook]

Np!

[chilly whale]

Thank u it works

[signal nymph]

i lost 4 wings after eden, do i have to recollect them ?

[dark folio]

If you haven't collected any winged light yet, then you lost wing buffs and have to go to eden again to get them back

[dull garnet]

I clear the cache but the didn't go back to normal, right when the tgc logo pops up for cut scene but it still doesn't open up 😭

[past arrow]

Try deleting data as well, it helped for others

[viral brook]

Not just cache, try clearing the app data (which tgc refers as application cache here in #known-issues )

[dull garnet]

Okay I did clear the data and entered into the game, it's working smoothly. Thanq!

[viral brook]

Glad that it worked! No problems

[signal nymph]

i did collect some winged lights, so i cant go back to eden and get them back?

[twilit bobcat]

Wing buffs are bought with Ascended candles from base game spirits and travelling spirits, winged lights you collected can be collected again right where you found them, they fall back into the world of sky

[vagrant acorn]

You find again the WL by searching in the realms (and the ones in the shard memories by completing red shard events).
But if you loose any wing buff... you need to complete Eden and reborn to get them back.

[signal nymph]

oh this was my first ever eden so, i spent all the candles on said buffs and didnt enter eden again

[signal nymph]

what are red shard events?

[vagrant acorn]

Please keep in mind this are just regular game play features. Not Android related stuff.
Here is a bit of explanation of what are shards events, by AJ (as it will be too long the post to explain what those are):
#questions-and-help message
Here is a compilation of seasonal guides by clement related to Red Shards.
#seasons-events-chat message

[rustic carbon]

It's been 3 days, I am unable to open the game.
When is this getting fixed?
Sayonara

[viral brook]

They've put a fix, simply follow these steps in #known-issues , just delete the app data (called cache here) and reopen the game (as long as you've linked your account)

[rustic carbon]

I reported my issue & also followed the instructions, no luck yet

[viral brook]

Then just wait for a future patch, as they are working on further fixes and it takes time, please be patient

This instruction does work for many players, guess it isn't for your device

[rustic carbon]

Damn...selective
I guess I need to join Master Oogway "my time has come" 👋

SKY abandoned me

[viral brook]

No need to be dramatic honestly, all you need to is wait. Not all devices are built the same, sometimes not all solutions work and all you can is to report again so devs know what device type isn't working

[past arrow]

Make sure to delete the data as well. Clearing only the cache didn't help everyone. Just make sure your account is linked to something other than local account.

[lime badge]

Howdy there, question here
Why is my sky not opening? Like this might be a me problem but, every time I open the sky app it just closes before the loading screen even appears
I've already restarted my phone to see if it was something related to that check if there was any updates there wasn't and I was really confused

[past arrow]

Check #known-issues !

[lime badge]

I checked it and I did the things and it's still broken :(
I've uninstalled and reinstalled sky, restarted my phone, and try to reload the app multiple times it's still broken as heck. Also I have cleared catch a few times I don't know what's wrong with it :P

[viral brook]

Try clearing the app data. Not just cache

[lime badge]

Quick question about that just to quench my nerves does it get rid of any of your progress in the game or no

[viral brook]

If you have linked your account to something like Google or Nintendo account etc (not Facebook as that one is unstable), you'll be fine

You can just log in as normal after clearing the data

[rustic carbon]

Thank you
You're right. Clearing the cache didn't help.
I cleared my data just now after reading your text. It worked!
All good now

[frosty wind]

The daily quest of viewing shared spaces isn't working well for me, I tried going into one and standing by the spawn diamond or whatever it is with the spirit, does anyone know if im doing something wrong?

[viral brook]

1. Don't do anything once the spirit hold your hand for the initial part.
2. When you have opened a shared space, stay still until the spirit lets go of your hand and keep them in your view

Follow the video as well

[frosty wind]

Okay thank you

[civic elm]

Guys I have the login crash issue still, even after clearing the cache from app 😭 did anyone know what should I do?

[past arrow]

Try clearing app data as well

[civic elm]

Thanks it workd

[paper vortex]

guys i need help what is happening ?

[fast hearth]

hello is someone having the same issue rnn?/ this happened after granny T.T

[little matrix]

I tried to, it didn't work..
My daily candles ahuhu.. 💔

[pine leaf]

Same thing happening!

[devout mason]

I'm getting server issue ! Plz help

Should I wait ? how long !!

[grizzled walrus]

Me too restarted game and no improvement

[true trellis]

No one knows how long this issue will persist. Best to wait it out for a bit and for the meantime, take a breather and break.

For future reference, any non-Android tech related inquiries, should be directed to #questions-and-help

[devout mason]

I hope it gets solved today🥲
It's the last day of the event and I need to collect candles for the outfits😭
I'm so close

[devout mason]

I'm new here. Thanks for the reference ✨

[viral brook]

(The event got extended to end of Monday btw)

[rapid gust]

is that bug fixed?

[grizzled walrus]

I think it already did hope u get ur outfits c:

[hardy pike]

For the people who got the server error problems did u find any solution ?bc I have the same problem for 2 days and still sky didn't allow me to log in

[past arrow]

If you have been having it constantly for two days, most likely it’s not a server problem, but it means you have a connection, but it barely can keep up with the game

[grim yew]

Guys are servers down again? Im having servers problems. I wanna know if its the same thing yesterday where servers are crashing

[past arrow]

No it isn't, it seems like it's your connection this time.
Also if your question is not android compatibility tech related, feel free to ask in the faster and more suitable #questions-and-help ℹ️

[chilly elbow]

Is there any solution for a case where sky crashes upon starting (after showing the TGC logo), and neither restarting device, clearing cache, clearing app data, or reinstalling sky work? (On a Galaxy tab A7 + A8, MI A2, and Galaxy A51)

[past arrow]

A series ...

[latent spindle]

Are the graphics gonna be a bit...off until further date or was it just my device?

[wooden stag]

After getting that error message, has anyone not been able to claim daily season candles??? I've missed out on almost a week and I bought the season pass

[past arrow]

While the uncommon, second double light event is likely supposed to mitigate the errors, the servers were not affected for a week. If you encountered errors for a week, that also could have been your connection.

[smoky rivet]

Hi my game is shutting down suddenly. I have space in my device so it can't be a space issue

[dim sandal]

Guys, can you ever actually place a message boat anywhere in Eden?
I tried to put one in the dark water puddles inside the pipes and tunnels where the krills are at, and whilst the game allows you to place it, if you do it just glitches out and locks you out of using the expression menu all together until you enter another area

[mild bane]

Is this the end of my device?

[crimson lagoon]

Whenever i open purchase section in sky it's always show me in -app purchase not available right now.Check later ? Whyyy?

[thick grove]

Try these IAP troubleshooting tips by Tib
#questions-and-help message

[limber nimbus]

Hi everyone! I’m currently on the fifth quest in Aurora and I need Aurora’s Will to start it,can anyone help me complete this quest?

[granite hedge]

#looking-for-group-live

[stiff coral]

Y'all, snapdragon 8 gen 2, android 15 crashes
Anyone ever found a fix? It's been like this since aurora come to visit us ...

[upper sail]

underneath darkened skies, there's a light kept alive

[tame laurel]

When is the next beta intake wave expected?

[thick grove]

#beta-faq

[deep carbon]

guys whats wrong with my friend's quest? when she press him he fly away

[steep pine]

Your friend has not unlocked Juggler's emote yet, her quest should say relive the spirit instead of meet up with juggler.
This is better suited for #questions-and-help as this channel is for tech-specific questions.

[deep carbon]

okay thank you

[wooden basin]

Can someone explain to me how do i get it ? Bc I remember it was in the third quest but then when I tried to do it again to buy it the button didn't appeared for like 3 times so maybe it's an another npc (I remember that it was the Lamentin who sell it)

[maiden plaza]

lamentin?

[balmy solstice]

Wasn't this an ult from this season? I'm not too sure if i remember but ye. Hope it helped!

[maiden plaza]

...no? it's from caring companion (manatee)

[balmy solstice]

Ah, my mistake.

[lunar acorn]

Complete the final season quest and return to the Last City at the end of it. The manatee at the enclosure will now have a short friendship tree with the butterfly toy in it.

[balmy solstice]

Does anyone who has Samsung Galaxy have an issue with the video player when looking at daily quests? Bc the video just plays but it's dark. Like the audio works, it's just the video that doesn't play for some reason. I just wanna know if it's just me who's experiencing it.

[vagrant acorn]

What model of device are you using?
What kind of video you were trying to watch? The one posted by Io as part of the daily guides?
An in -game animation?

[blazing prism]

helloooo moth here so i died in eden for the first time and i got stuck in the void and then pressed the checkmark and now i am shedding red dots and stuck back in eden? also when i took a screenshot i sunk, so now its just my upper body. I cannot click anything, move the camera, or go home. Thoughts? Prayers? Both are welcome :D

currently reloading, hopefully i escape purgatory?

[vagrant acorn]

Not neccesarily an Android issue, as bugs may happen to anyone.
Have you tried restarting Sky? Checking your internet source (if it's stable) Or, if needed, restarted your device?
This will send you to Home or Aviary and you need to use the return shrine to go back to Eden.
If things go well...game should let you continue where you left it ||(die and go to orbit) ||

[blazing prism]

ok i returned to eden, died again, and am now with golden child so should be good

thanks, sorry if i put it in the wrong place i do not know my way around

[vagrant acorn]

It's all right. I only mentioned it as I've seen players from different platforms might get stuck in Eden.
Glad you were able to complete the process.

[balmy solstice]

I've already sorted it out with someone else in #questions-and-help but i just wanted to know if it was just me who was experiencing it. I'm on Samsung Galaxy a14 5G btw

[vagrant acorn]

Glad it worked.
I saw someone mentioning this in another server, not sure the platform.
Also not sure if it was a Discord issue or a device issue without more information about it.
thanks for the response.

[burnt fractal]

Not being able to gift old iaps from days of moonlight ✨️🌙
Specifically the pink bunny/rabbit slippers

[steep pine]

They are at a box at the event area. You have to bring your friend there, stand really close to the box then open the gifting node to see the options.

[viral brook]

It's bugged to some players. But this has happened before in the past events so I would say report in #report-a-live-bug and tgc usually fixes it pretty fast

[cedar sentinel]

Hai sky friends hope all is well, I want to gift a friend the bunny hat from moon event but its not showing in store, any advice??

[dark folio]

@cedar sentinel

[true trellis]

Some players have reported they cannot gift any past IAP's.

[vast shale]

My game keeps getting exiting out

[tall nexus]

For some reason I can't get in it's telling me the servers are down

[dark obsidian]

Anyone having issues with their delayed keyboard when u tryna type while playing sky? Or is it just me

[twilit bobcat]

Delayed chat happens with server issues sometimes, a couple of friends and I were also experiencing this. Just gotta wait it out

[dreamy leaf]

Guys..the sky beta only works on iPhone now?

[true trellis]

#beta-faq
For future reference, for any "non Android tech related" injuries, head on to #questions-and-help .

[lament copper]

I am having a serious problem with the eye of eden, the transcendent candle yield does not match the number of statues that i had given lights to. After finishing the orbit, i was greeted with 0,25 transcendent candle. This is my 4th time trying to get Transcendent candles this week, but whenever i came back, the statues that i have previously lit with winged lights remained unlited. this was the sped up version of the full run that i have recorded as evidence.

wait, i should have sent this at bug report

[silver panther]

Hi guys i just got a new huawei tablet and started sky but the screen is zoomed in i cant access the setting to fix the screen 🙁

[tame sentinel]

Hey, can anyone tell me how to clip nest furniture through the walls when placing it on the roof?
I'm trying to use the assembly tent to make a "loft" in my nest but can't seem to get it in the right position.

[past arrow]

Hey there!
Since Sky is cross play and this channel is for Android compatibility & tech related questions, try to ask in the more visited, more suitable and faster #questions-and-help , hoping to find someone from any platform to be able to get the trick done

[pliant mauve]

Ik this issue it's supposed to be already "fixed" (or kinda), but I've been with this exact problem for the past 5 days.
Just as soon as I tap on the start button, game just stay freeze on the starting screen and the starting button disappear.
When I try to log via twitch or steam, I CANT, bc the game either crashes or says that some unexpected problem happened n to come back later to try again, EVERYTIME.
I have try everything already n still the same, and only way I was miserably able to log was after I found out u could log with GeForce but I can barely play once or twice per day after doing a long waiting line in queu, and this situation it's already getting ridiculously exasperating for me.
Someone else have been presenting this same issue? I can't even do a report bc That message keeps popping up at the end, where the typing bar is supposed to be, saying "hey did you finish reading? Keep checking other channels."
How can I fill up a report here? Or should I just directly delete game and come like a year after THAT gets really fixed????

[past arrow]

Hey there! Here are some tips:

• try on a different device, to sort out whether your particular phone has issues with Sky
• if you were referring to the missing typing bar in #report-a-live-bug or #bug-reports-android , that's intentional. As the latest message locked in that channel instructs, you have to react to the fire emoji on the latest message in the channel and Skybot app will contact you for details in DM to send a bugreport. But since it's not a widespread problem, it seems like the issue is with your particular device.

[past arrow]

Some additional thoughts, which might help: deleting the data of Sky has resolved the problem for everyone for whom emptying cache didn't work. If deleting app data didn't work either, it's quite likely that the device has an individual problem.

[pliant mauve]

I did try this before, but still the same
And I can tell it's not exactly that my phone became unable to reproduce the game properly since after trying the different login options, I were able to log ONLY with guest account and everything seemed to be normal, but when I try with any other login option game just crash, kicks me out, or do nothing

[past arrow]

That's because logging in needs to open another - your default - browser window and your phone finds difficulty handling that. "Local account" doesn't open an internal browser.

[light trench]

Question, is the gifiting a friend option still broken? Been wanting to gift a friend since yesterday

[light crown]

Yes it sadly is i guess

[woven wharf]

Just a quick question: I want to give my girlfriend a lunar event IAP, but I can't find the gift card. Is it due to a bug? Will it be fixed soon? :((

[past arrow]

It's a #known-issues

[eager field]

When I try to transport to days of moonlight with my nine color deer cape, it doesn't show the deer when I get there

[dark folio]

Deer Timings by Christian
#seasons-events-chat message

[eager field]

But the deer never comes out.It only shows the cutscene for days of moonlight and then the regular area.The deer never, ever comes out.No, matter how long I stay there

[dark folio]

Then it could be because of the event

[eager field]

@dark folio but I was able to do it last year during days of moonlight, and I was really looking forward to it.This year because being able to be present with a deer, while also doing days of midnight.Why would it not be able to happen this year?And it was happening last year

Moonlight not midnight

[final wolf]

Why i can't see passage guide’s

[viral brook]

There's a pavilion right on the deer's path

[pale willow]

Umm, I don't know how to use it and I don't know where to report the bug but something strange happened to me today.

It turns out I was going to do the mission to go to the Warehouse Shelter (I don't know what it's called in English, so I'm using the translator) And well when I finished the mission out of nowhere I had the Aurora instrument on, that is to say I had it on after the mission, I didn't buy it to begin with, since in the second photo you can see that I don't have it, but I had it on as if I did. In the first photo I think you can't see the instrument but I had it placed on the second map almost near the Elder's altar :[ I got a little scared because I think they're going to ban me for carrying an art This is not an item I own and I didn't buy it, but I hope I'm not the only one who had the bug.

[viral brook]

No worries about that, that's a left over from when you did the daily quest where you used the AURORA instrument. It'll stay on until you switch it out to another item or leave the game. Consider it as a free trial

[pale willow]

Oh okay

[digital jetty]

Does anyone know why I can't gift a friend an IAP? Specifically the bunny one

I brought them over but I can't seem to find the option to get it for them

[true trellis]

#known-issues

[inner ruin]

Been waiting since the #known-issues wasn't even announced yet and im crashing out

[worn jay]

Hi, I am having trouble unlinking my Steam account even though I am currently signed-in using my Gmail account. Is this a known issue?

[twilit bobcat]

Did you buy an IAPs? Steam cannot be unlinked if you have

[worn jay]

Yes I did buy IAPs using that Steam account

So it's really impossible, huh?

[primal jewel]

Hello, i have recently unlinked my steam account from my sky account as i primally use the Google to log in. Because of that it keeps telling me i cant access it and to use another devide to log in and then come back to it, i have tried that alredy and it dint work, is there anyway i can still log into my account?(all android devices and i never used the Steam account to buy anything). I have tried everything from linking the steam account again to verifying if the Google i still linked(it is) i just geniuly dont know what to do anymore.

[blazing salmon]

Does anyone have a iphone 16, i brought this device recently and on sky it is not even giving me 60 fps on low graphics

[steep pine]

This is an android channel btw.

[past arrow]

I'm also wondering why are you expecting higher than average fps on lowest graphics

Low graphics is to save on battery. If you don't want battery saver mode, you can set graphics up to 120 fps.

[frail sentinel]

Help, I originally played on my laptop and had a Steam account, but then I switched to my phone and I wanted to log in with that Steam account. But somehow my phone would only open the Sky app on certain wifi and not others. Now I live somewhere else and can’t access Sky anymore. Does anyone know if it’s my phone?

[past arrow]

Hey there Can you please explain in what ways it doesn't open? Is it stuck at a certain point during game launch and doesn't load your character at home?

[frail sentinel]

When I click on the play button, it gives me an error screen like this (I can't even enter the game)

[past arrow]

This means the connection you're trying to use isn't good quality and is having tiny dropouts.

There's nothing wrong with your device.

Try a different connection, and also try linking another sync method such as Google, that's a little bit more tolerant.

[frail sentinel]

Okay, thank you thank you, I will try

[blazing salmon]

Didnt see any ios channel thats why messaged here

Is there an iOS specific channel?

[past arrow]

#questions-and-help is that
Reason: Sky is cross play and iOS devices have no compatibility questions/issues like fragmented Androids, so iOS doesn't have a separate channel (Nintendo or PS either)

[eternal musk]

Its been 30 mins and its still like this

It says error at the end

[past arrow]

It means you have a connection but it is struggling to keep up with the game. Sky is very sensitive to it. Try on a different connection, or call your internet service provider company for fix

[eternal musk]

im already near our wifi, theres no problem with the internet

[tame sentinel]

Oh, okay, thanks! Sorry 😅

[past arrow]

Being near the wifi unfortunately doesn't improve the quality of the internet the router is getting. Wifi is only one part of the signal chain. Check it on https://speedtest.net - download speed more than 30ms, ping latency less than 35ms are recommended.

[outer seal]

How did everything work out for you?

[lament copper]

nothing til now

the eden has reset and things went back to normal, as just if like i missed last week's trip to eye of eden(i retried 4 times to no avail)

[feral thicket]

Do anyone know what do this do?

[true trellis]

It displays your mask. Give it a try and see for yourself.

[brave verge]

I'm confused about the day of style. Is it coming this year?

[twilit bobcat]

No announcements have been made, it is unknown

[neon void]

Hii, quick question
Is there any bug related to past IAPs from the current event not showing up when you want to gift one to a friend?

[twilit bobcat]

#known-issues message

[quiet pumice]

Here the clear answer about that phones with snapdragon 8 elite have bad graphics, if you see, it only use more or less 60% - 65% of gpu in their max settings. The phone keep cold and it look pixeled

[distant cosmos]

Woa bro this is max settings on 8 Elite bruhh 💀I can't believe

Wich phone you have?

I have g80 processor and mine one is far better than this on max settings but it's so laggy on my phone on max settings and so heat even in low settings and this game drain too much battery even on low settings but I can't believe on this

Even my g80 processor has clear graphics on max settings

Bruhh you lier 💀😑

[quiet pumice]

Is true

Now a little more bc of recording but you see it dont use all even on max, im asking to put more resolution like they do on 8 gen 2 and gen 3

So pls guys, put higher reolution and 120fps on 8 elite. Is done with 8 gen 3

Look me on 8 gen 2. Why we dont have this on 8 elite if 8 gen 2 is worse?

[deep lark]

I have a device question, is the Pixel 10 with Tensor G5 work for the Sky ?

[thick grove]

Devs don't read this chat. Best to send a message in #bug-reports-android so they know all the technical details of your phone

[rain pivot]

Is the gifting IAP bug fixed yet?

[strong acorn]

Yup it's fixed now they just released a hotfix
#news message

[vagrant acorn]

Hotfix October 7, 2005 - 0.30.9 (349947 Steam) (349982 iOS) (350383 PlayStation) (350089 Android & Huawei).

[balmy wharf]

Hey guys. I wanna ask, is the bug that prevents you from giving the new(return?) moonlight iap-like the dress and hair- fixed only for switch? I'm on android and it isn't fixed for me. I did it right after they announced it.

[viral brook]

Should be fixed for all platforms. Are you sure to be standing on the iap box?

[balmy wharf]

Yes

Stand on it? Im very close to it? It usually works

[viral brook]

Maybe try to restart your game and try again

Also make sure that you're on the correct version

[balmy wharf]

Ok 👍

Thanks

[south raptor]

Find out their announcement, excluding switch 🥲

[past arrow]

This is #android-questions for Android compatibility / tech related questions.

That said, Switch has extremely strict developer rules and doesn't allow such hotfixes, they have a strict 5-week update review period.

[upper sail]

🎵*Almost heaven, Eye of Eden. Red Shard Mountain, Forest Elder’s hammer…*🎵

[livid gorge]

im stuck here, the first winged light and i cant move after approaching it 😿

[steep pine]

Are you intending to be capeless or are you stuck after taking that wing light?

[livid gorge]

stuck before taking it and i had nothing to do but take it
i was capeless even after the taking animation happened

[steep pine]

You would have to restart. Can you warp home from the emote menu? The icon that looks like a gate. Or tap the top right corner twice and select the first icon.

[livid gorge]

no there is no button to warp home and even if i restart or reinstall the game it wouldnt work

[steep pine]

In that case, you might have to skip that winged light. There is another one in the area you can reach after obtaining that first spirit. Restart, unlock that spirit and head to a cave at where the arrow in my picture is.

[livid gorge]

hmm i go try now, thanks

[livid gorge]

hmmm still stuck🤔

[steep pine]

Please report it as a bug at #bug-reports-android
React to the last message and the bot would DM you with instructions.

A bummer your sky journey starts out like this.

[livid gorge]

k im reporting

[livid gorge]

thats ok😿

[viral brook]

Saw the report and you're on the older version, a new patch just came out, could you try to update it?

[prime holly]

Why is it incompatible with my phone now,just reinstalled yesterday

[lunar acorn]

Probably because of the infamous bug in Google Play. Try clearing the cache in Google Play via the app settings.

[prime holly]

still the same result,I am using Sony H4233 with lineage os

[past arrow]

Sky is compatible with stock androids. If it worked before, that was only question of luck.

But just in case, try deleting the data as well of play store , and restart the device

[prime holly]

still the same , I have another phone with the similar hardware that works fine

[past arrow]

Similar hardware is not relevant: the optimization and proper Vulkan drivers often count more. There are several devices that run the game smoothly even on high graphics with weaker hardware than other - on paper stronger - incompatible phones because of that difference.
Also, the previously said point stands as well: lineage OS - even if it's great, is not stock Android and might lack things that the game and Google Play (safety net) requires.

[haughty agate]

Same issue not compatible with my phone now just few minutes ago it's fine 😭

[past arrow]

Delete the data of Google Play store and restart the device

[haughty agate]

@past arrow Oh my goodness I love you! It worked!! Thank you so much!

[gloomy atlas]

guys does anyone know how to add sky as a status here on discord (android)?

[frozen ore]

how do u get so many roles in ur profile, i js cant seem to figure it out

[steep pine]

go to #roles and pick the icons to react

[frozen ore]

could u send me a screen recording, it would help a lot

[past arrow]

You can manually set a custom status, but if you mean the app icon with a time counter, it should be a Discord (not Sky) feature, and Discord supports it through steam (PC) ||and maybe through Xbox||, not android.

[steep pine]

select the react icon that correspond to the role you'd like and it would reflect on your profile.

[frozen ore]

😑

[steep pine]

Check your discord settings under chat, you might have the emoji react setting off.

[frozen ore]

they're on😑

man wtvv i dnt need it igg stupid bugss, thanks for trying to help

[past arrow]

Maybe check for Discord updates and #contact-the-mods for assistance. Good luck with that! 🤞🏼

[frozen ore]

brooooo wha somebody help😭😭 like excuse me???😭😭😭😭

[past arrow]

It's a generic google play bug. Delete the data of Google Play app and restart the device

[frozen ore]

okayyy thankss, ill tryy that noww

[frozen ore]

nope, did not work, ig im cooked for the meantime

[past arrow]

Did you actually clear the data, not the cache?

[frozen ore]

yea, i did both of them and restarted me device

[past arrow]

What phone is it exactly?

[frozen ore]

realme c55

[past arrow]

Mali-g52 GPU ....

Sadly, realme is known to have very poor optimization and it seems Mali g52 - which already been cited as having significant Vulkan driver issues on developer forums - became not only under optimized, but also outdated in that phone to be able to keep up with game features

[tepid jetty]

We need urgent optimization, Sky on my A16 is unplayable, I have several heavy games, not even they crash as much as Sky

[tepid jetty]

on my a16 too

[past arrow]

A16 ....
Yes those devices have always lacked optimization in Vulkan territory, what the game engine relies on.

If Vulkan drivers are supported correctly by the manufacturer, there's no problem - half decade old devices still run Sky smoothly.

[white gate]

How to dodge krill in android? Mainly on xiaomi users

[shy pond]

Is anyone else having their missions not show up as completed despite having completed them?

[warm depot]

I have, it's annoying I hope they fix it

[vagrant acorn]

Hello! Several players have been mentioning issues.
Which model of device are you using?
Which update exactly do you have installed?

[shy pond]

My version of the app is up to date, or I wasn't shown an update was needed when I checked the play store, and I use a Samsung phone. I'm not sure how to check the exact update i have installed but says it was last updated October 6th

[rotund beacon]

Yes! I can not complete face the dark dragon!

[shy pond]

I sat there staring at the dark dragon, just waiting for this mission to be labeled as complete lol

[rotund beacon]

I've done it dozens of times, btw. Closed and opened the app, tp home and back, and even let the krill get me just now.

I'm just gonna contact support at this point.

[vagrant acorn]

As far as I've seen different players from different platforms report being unable to complete 1 or more dailies.
Mostly seems to be players with 30.9 update.
So far, Dailies have been started, and wax is registering, tho a bit slow.

If issues still persist, please report the issue so Devs are aware of them.

[slender escarp]

GUYS I CAN'T DO THE DARK DRAGON QUEST. My sister (also on Android) can do it. I can't and I'm also on Android. This is a huge issue.

[shy pond]

I haven't been able to do three of my daily tasks! Because the game or whatever bug is acting up won't register them as complete once i've done them

[vagrant acorn]

I completed the get 30 pieces of light and burn 10 dark plants and was able to claim the candles as usual.
What was strange was empty servers (when I logged in saw a friend at home, tho)
Will try the other 2 dailies.
Update:
Was able to complete the other 2 dailies and claim the other 2 white candles reward.
All with Update 30.9, Android device.

[rotund beacon]

I'm on 30.9

[vagrant acorn]

Thanks. So am I. As I just mentioned, 2 dailies are done and candles claimed. Now I'm trying the other 2.

[shy pond]

Do i need to dance with the dark dragon to eventually get that daily done?? Lol, i've been burning darkness and had the completed pop up for reliving a spirits memory but it didn't mark as done

[vagrant acorn]

You can complete the dragon one just by letting a krill see you (red light needed, game needs to register it) and you can inmediately after get to a wall or some other safe spot.
Sometimes a bit of instability may cause the game not to register properly a quest as completed.
But there seems to be a wider issue than just mere internet instability.

[shy pond]

I did face the dragon then, it flashed its red light at me, even charged me but I hopped aside to avoid it. Because I was able to complete the gathering 30 pieces of light quest but not the other three despite getting those done, even messing with the dark dragon more and burning more darkness to make sure i didn't just do too little.

[vagrant acorn]

Mmm....not sure what exactly is not working properly.
I just (litterally) completed the GW spirit's dailies.

[shy pond]

Weird, not sure what bug it might be then. I busted wnated my daily candles, finally figured out how to get around 20 in a day but I can't reach that without my dailys ;v;

[vagrant acorn]

These days you have a great extra help with Day's of Moonlight cakes (wax).

[proper pumice]

I know one way to sidestep the issue last time this happened was to make sure you do all 4 dailies in one go, right after you get them. Do not turn them in until after all 4 are done.

[vagrant acorn]

Hope that works for some players. I did turn them a bit for testing and if I found issues for the report making.

[shy pond]

Yeah I was collecting wax at the table this morning, got all I could before I did a cr.

[rotund beacon]

Well I just submitted a report. I know how to do the task, it just isn't working. Included screen grab.

[vagrant acorn]

Thanks for taking the time to complete a report! That is always useful.
Let's hope whatever is causing the issues gets fixed soon.

[bold jacinth]

Is anyones game acting up? idk if it's just me but I haven't seen any players for the past 30 minutes and all the dailies that I'm trying to do are not registering to be completed

[viral brook]

Check #known-issues

[prime holly]

Google play saids Sky is still not compatible with my phone , is it related to the vulkan API version of my phone?

[past arrow]

As previously during the past days mentioned,it could be your custom ROM (missing safetynet or else) or lacking optimization

[rain pivot]

I have been experiencing minor chat lag and delays like, my messages are not timed correctly. I send a text response to my friend and it rearranges the send time. If I send a sentence first and then the second sentence gets sent first and the first one later why is this oh sky and its many bugs

[past arrow]

Sounds like a connection which is struggling to keep up with the game. Chat lag is not a widespread issue currently

[median bobcat]

I think I'm lost how do I get back?

[rain pivot]

U jump

[prime pike]

Am I the only one who constantly gets thrown out of the game
I'm just trying to take some pics and boom, black out and home screen of my phone
Not funny it happened twice in a span of 15 minutes

[past arrow]

It isn't a widespread problem. Try closing background apps, if that doesn't help, back-up your data and everything, and factory reset your device.

[granite swallow]

Android friends, I'm so sad that my game won't open. I miss my friends 🙁

[distant cosmos]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1745650800:t> 》<t:1745658000:t> 》<t:1745665200:t> 》<t:1745672400:t> 》<t:1745679600:t> 》<t:1745686800:t> 》<t:1745694000:t> 》<t:1745701200:t> 》<t:1745708400:t> 》<t:1745715600:t> 》<t:1745722800:t> 》<t:1745730000:t>

[haughty marlin]

I just started playing sky on tablet and its so hard to fly and click buttons 😭 any tips?

[violet pine]

I just started in laptop 😭 it's tough to move around even fly let alone chat

[iron hollow]

Can anyone still log in on their account using Facebook, my old account is not connected to other apps so

[gaunt falcon]

Bug?🐛

[fast hearth]

@misty owl ask here

[misty owl]

Perfect, thank you!

Ok, so I have been having an issue to where I just downloaded the game and I keep getting an "Error communicating" message, no matter what wifi network, how many force stops, phone resets, or type of phone. Any way of how to fix this?

[granite swallow]

I understand you

[misty owl]

Ooh, you had the issue too?

[thick grove]

Could you do a speedtest on speedtest.net and show the results here?

[granite swallow]

Yes, I haven't been able to play for a week because of this.

I already filed a complaint and nothing

I'm seriously considering giving up and uninstalling the game altogether

[misty owl]

That's what I did s few years ago-

But I tried 3 different wifi network, aswell as mobile data, so it's not my wifi connection

[granite swallow]

I did it too

definitely not my connection

[misty owl]

Did you try the whole force stop, reinstalling it, updating your phone, and resetting your phone thing too? 😭

[granite swallow]

Yess

I've already done everything I could

[misty owl]

SAMEEE

[main quail]

Is there a known issue with the map shrines I'm pretty sure mine are messed up

[rose totem]

Hi, I'd like to know if it's possible to find a user I previously had a conversation with, but due to some reason (such as server changes), they suddenly disappeared, leaving me unable to exchange friendship candles or codes. Thanks 🙂

[past arrow]

Hi! It's not possible to find them but ask in #general-sky-discussion with the short description / story of how you met, maybe they are on this discord server. Also if your question is not android compatibility tech related better ask in the more suitable and faster #questions-and-help

[rose totem]

Thank you! 🙏🏼🙌🏼✨

[chilly brook]

Help pls

[balmy solstice]

Is it me or does the game lag? It's been lagging for me for like three days.

[fossil plank]

Clear all data should fix it

[fossil plank]

Its been laggy and chat delays ye i guess cuz of the upcoming update?

[balmy solstice]

Ooohhh okie i thought it was just me.

[old canyon]

hi guys
so my game crashes again and again. it was working fine today but rn it crashe evertime i open it

[old canyon]

same bro

[mint mirage]

How long does it take tgc support to answer?

[past arrow]

Depending on the type of issue - and assuming the support ticket is not delayed with multiple responses - approximately 2-6 working days

[mint mirage]

I see, thank you

[granite swallow]

Same for me too

[old canyon]

i find out the solution

[granite swallow]

Relly??

[old canyon]

just go to app info and clear cach

[granite swallow]

oh, I've done that too

and it didn't work

[old canyon]

do it again ig?

[granite swallow]

amigo, eu já tentei até desinstalar o app

Sorry

I forgot the translator

@old canyon thank you!!!

I fixed it again and I got it!

🩷

[upper sail]

We ask everyone to please post only in English on this server, @outer seal. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[outer seal]

And where to write in Russian

[outer hollow]

Nowhere, this server is english only for moderating reasons

[cunning glade]

Is there a way to know your account creation date?

[dense merlin]

Hi, excuse me, I have a Moto G84 and the chats aren't being read. Is this normal? It's been happening specifically with my phone for a while now.

[thick grove]

How to Find Your Sky Birthday by Tib
#questions-and-help message
(For Switch Players) by definickly
#questions-and-help message
How to Know When You Installed Sky in Google Play Store by neyow#9572
#screenshots-and-videos message

[outer seal]

Aww..😨

[covert mist]

Hey why my sky get shut down automatically like when I saw the other memories of shard in vault of knowledge yesterday that was same happened too 😭 I am now scared what happen now ! 😭

[latent spindle]

I'm getting confused, is the update supposed to come a little later than reset?

[thick grove]

It's midnight for Devs right now. It will drop later today

[cobalt plank]

In a few more hours still.

[latent spindle]

Oh, I see

[covert mist]

Omg where is that update they announced they are going to update today where is that update 😭

[quaint jasper]

has anyone received the update for us android users yet?

[covert mist]

Noo

We are wondering when the update come 😭

[true trellis]

Should be in a few hours or so from now. They will also most likely post "Patch 0.31.0 is live" or something like that in #news shortly.

[covert mist]

It's think they release update sometimes later !!

[quaint jasper]

someone said that like 10 hours ago tho 😭

[true trellis]

And for future reference, for non Android-tech related inquiries, it should be directed towards #questions-and-help

[covert mist]

Noo it wound be 3.30 hours to goo it's think

[quaint jasper]

aight I'll stop hoping for it tenchu

[covert mist]

Basically we watch the news announcement time at news and then we guess they will update at the same today I hope it will be

[covert mist]

Listen no need to hurry the update will arrive anytime be calmful

[true trellis]

Well, reset time is midnight for TGC and most offices only start their work-day at 08:00 or so hours, so sounds like it's still a reasonable time. For the meantime, it's best to wait, update will be rolled when it's ready to be rolled out.

[quaint jasper]

yea you're both right. thank you

[covert mist]

Yup !

[steep pine]

update is here!

[covert mist]

Is anyone get two extra winged light after the update 😭😭😭😭😭😭😭

[fast hearth]

sometimes when i go through a portal (it seems especially when someone's dragging me through), i phase through the portal and have to go through it again for me to get to that realm

is that an android thing or..

[past arrow]

Hi! what device is it? (For example Samsung Galaxy S4)
What's your ping latency? (Check it on speedtest.net)

[fast hearth]

Samsung Galaxy S50, and i think the ping latency is 155

[past arrow]

That's an extremely high ping latency, which explains why that happened to you. I highly recommend you to contact your internet service provider company for a fix.

[true trellis]

Samsung doesn't have Galaxy S50 tho, do you mean A50?

[viral brook]

s50...ah yes we're in 2050

[past arrow]

I understood that as a50, that's fine

[mental crow]

What happened

What is that

Admins help

[zinc hornet]

i'm like this too🥹

[mental crow]

Bruh

My farm

[near knoll]

The game crashes whenever entering PNR map.

Is something wrong?

[past arrow]

For vast majority of the devices it's not a problem so it could be your particular device. Here are some tips:

• check for Android updates, install them and restart the device
• try going with different cosmetics or different graphics settings
• if nothing helps report it as a bug and most importantly report to your device manufacturer that might have Vulkan driver issues

[near knoll]

have been playing for 3 years, never head issues, I'm facing this after updating the game 2 hours ago

[gloomy sky]

Yes literally 💀

[thick grove]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

As previously mentioned, report it as a bug then. Also keep in mind that new game features require updated drivers, that's why I recommend updating your Android if possible.

[kind hollow]

Hi, I'm an Android 11 user who never had any issues before, but the new update of the game isn't working for me. I even unstalled the game, and tried to download it again, but it just won't download. It's not an internet problem, or a matter of space, and my phone says it has no recent updates of system, so i'm not sure how to fix this.. 😅 I even did the 'clear cache' on the google playstore

[past arrow]

Hi there! It's great that you tried to troubleshoot the situation in so many ways! 🤝 Mind elaborating what is not working for you and exactly what happens when it's not working?

[narrow palm]

Cool

[thick grove]

I dont think your cpu should be 78 degrees hot. This will lead to long term damage

[past arrow]

Try lowering graphics settings and/or your screen brightness, remove protective case, and don't charge the device while playing.

[narrow palm]

I play on medium settings at 60 FPS, if it's even lower, it's blurry.

[past arrow]

What about the other suggestions? Is it a device under warranty? - because although Sky is a heavy game, overheating is not being reported in significant amounts.

[narrow palm]

I only observe this kind of heating in Sky

[past arrow]

It still should not be that hot and no one else reports it. What is the temperature after a 10 minute AnTuTu benchmark?

[narrow palm]

Hm Hmm, I didn't check, but it wasn't very hot to the touch.

I'll check in a couple of minutes.

[past arrow]

If the device wasn't hot to the touch, it means the heat dissipation of the device is not very efficient.

[narrow palm]

The case temperature during gaming is 45-49°C

I have aluminum frames, the temperature is very noticeable

[past arrow]

You previously said it wasn't very hot to the touch. 49 is definitely hot. I'm confused..

Regardless, Check everything with a several minutes long AnTuTu benchmark. That helps to sort out if the device has problems.

[narrow palm]

Maybe even more, because I didn’t look at what the peak temperature might be.

Read carefully. When I said "not very hot to the touch," I meant after the Antutu test.

[true trellis]

Maybe try to lower your graphic settings at 30fps, see if there's a reasonable change with temp. 78 is just too much and wouldn't be great for your device in the long run.

[narrow palm]

I played at 15-30 fps for two years, now I don't want to play lower.

[past arrow]

There is a separate quality setting which can be set independently after setting fps, on the right side. Adjust at least that and screen brightness, because in long term you might pay a high price for your fps preference.

[true trellis]

At some point you'd have to compromise, do you want to keep your device for a long time by playing on a lower graphics and fps or do you want to slowly fry it by playing the game that reaches the temp you previously sent.

Ultimately, it's your choice.

[narrow palm]

I will use it as a heater in winter

[simple mauve]

Heaters are meant to get... hot, phones not. Letting your phone reach high temperatures is not good for its life on the long run. Either battery issues or throttling your experience will also not be good.

And, Sky is a game you can perfectly enjoy at 30FPS

[narrow palm]

it was a joke, bro

[past arrow]

There are several alternatives I mentioned while keeping the fps setting at 60 but I wonder why don't you try them.

It's easy to misunderstand such messages without tone tags

[narrow palm]

Before

After

[terse marsh]

Maybe the phone also has a lit candle inside it

I'll... take my joke... somewhere else

[visual garden]

is sky available in Xiaomi pad 6s pro???? Or in samsung s9 ultra??

[thick grove]

Is 35 degrees your resting temperature?

[past arrow]

I'm not sure about the Xiaomi, but the s9 ultra is being used by many players on this server

S8 is also being used by many, so the s9 ultra should support it for a while

[narrow palm]

Yes

[narrow palm]

Yes, they should be accessible.

[fast hearth]

uhh, anyone else not able to see wax?

I'm picking up wax i can't even see

[past arrow]

Kindly report it as a bug by clicking the fire emoji on the channel bottom of #report-a-live-bug

[fast hearth]

Alright!

[hoary yarrow]

Me too, i cannot see wax in sanctuary

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[kind hollow]

Oh- very sorry, I wasn't notified of your message, but thank you for stopping by and reading! So, the image attached is what my device says. I have also tried it on another Android 11 phone, and it says the same thing. On my phone I tried downloading other apps and they download just fine.

[visual garden]

That's good to know, i think i might go for s9 plus since the s9 ultra isn't avail in my country yet ,

[crimson lagoon]

Sky is soo laggy in my phone idk why even my phone is good , whenever i open sky after few min my game kept lagging like I'm watching movie on 0.25x speed ! Idk why sky kept lagging in my phone ,i play in 60 fps (sky)for more information • my device is Redmi k50i

[past arrow]

!thatskybug - report it as a bug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[narrow palm]

Very strange

I encountered this problem, but only with a game update.

[past arrow]

Here are some tips:

• try to create a different google account and log in with that into Google Play (it often does so in the phone settings). If the download is successful that way it was a google bug.
• make sure you have at least 8 GB free space, this is a Google install policy for bigger apps

[primal egret]

Hi everyone
I’m looking for an Android phone that can comfortably run this game at max graphics and 60 FPS for long play sessions. I’m thinking of sticking with a Galaxy or Google Pixel, but I’d like the cheapest option that still performs well.

The models I’m considering are:
• Galaxy S23 / S22
• Google Pixel 8a

Does anyone here use any of these? If so, could you tell me how they perform during long gaming sessions?

[past arrow]

Pixel 8a is the cheaper version of the 8 series and many people reported eye related problems from its unhealthy pwm display. The Samsung's display is not that bad. Although the Pixel can make more true to life photos and supports new Android version system updates for a very long time, when it comes to applications with Vulkan heavy API, even the S22 provides a more powerful and capable platform for Sky by hardware, it has stronger raw performance. The S23 of course, is even better.

[kind hollow]

Already tried logging onto another account, same problem...practically all of my storage is free I am only using 33 percent of my whole storage as of right now without the game.

[primal egret]

THANK YOU SO MUCH!

[velvet bough]

So after a few while, I opened sky to update it
And.... i can't play it in my device now

Did the requirements get changed?

[strange spruce]

Hello! I have a question! For anyone who's tech savvy! Any device recommended to play the game smoothly? I'm planning to buy xiaomi pad 7 but I'm not sure if it's worth it...

[thick grove]

I have the xiaomi pad seven and it runs smoothly on 60 fps and highest graphics settings. Can recommend

[strange spruce]

Does it have framedrops after playing for too long or was it still smooth? How about when using the camera from the game to record a video? Does it stutters/lags?

[thick grove]

Recording I haven't tested but it doesn't have frame drops at all. It just gets warm at the top. So sky will drain a lot more battery after some time

Lemme test recording for you

[strange spruce]

I greatly appreciate it! Thank youu!

[strange spruce]

It's normal for a device to warm up, as long as it's not scalding hot, I'm good with it

[thick grove]

60fps

[strange spruce]

Nice!

Thank you for the help!!

[tawdry prism]

Is it normal that my phone gets very very hot and the battery drops sooo quickly when I'm playing sky? I don't know if it only happens on my phone and not on my mom's when I tried in it

[strange spruce]

Yes if it's a low end device, and another factor is the specs of the device you're using

[past arrow]

Try lowering your graphics settings. If the significant battery drain happens only on this patch, report it as a bug.

[tawdry prism]

They are already at lowest with motion blur off and FPS set to max and it happens alot more frequently after the new update

Thank you for the help!

[thick grove]

Set fps to 30. That should lower the battery drainage

[tawdry prism]

Okay thanks!

[past arrow]

Max fps is a huge battery drainer. Motion blur doesn't consume as much. Definitely try a lower fps, the 30 Xander suggested is a perfect balance between performance and smoothness.

[narrow palm]

The Pixel has heating issues due to its communication module and mid-range chipset.
S22 It's not very powerful because of the Exynos 2200 chip, and it also gets hot. Take the S23, it has a good Snapdragon 8 Gen 2 chipset, powerful and one of the coolest processors ❄️

[past arrow]

Adding to this, not all S22 are shipped with Exynos, it depends on the actual country.

[narrow palm]

It doesn't change the meaning, there are versions with Snapdragon 8 gen 1, which heats up to crazy temperatures

Like snap 888

[past arrow]

As I mentioned, I added that to your message, not as a contradiction.

Also in the end it all comes down to their wallet. The S series, and already the S22 - with many happy S22 users here - is a better choice than the Pixel 8a for Sky.

[fluid violet]

Hi i have a question is anyone with vivo v40 lite have issue with game crashes everytime open it?

[past arrow]

Relatively more Vivo users report crashes because they lack proper drivers. Contact Vivo for Vulkan problems and #report-a-live-bug as well hoping TGC could find a workaround for that issue.

[primal egret]

OK SO I SHOULD BUY S23 🔥
thank you sooooo much

[rain pivot]

The quest guide is showing a red dot and i don't know what im doing wrong or is it a bug. I can't find anything missing after doing the quest

[thin trellis]

should be a bug

[rain pivot]

And I crashed-

[narrow palm]

Maybe only you

Some kind of bug

[serene harness]

Hi guys I need some help. I'd like to find out when I started playing some I followed the instructions I've seen to use the in-game support then go under account and i can ask someone. But the only options im seeing/getting are these. Am I missing something?

[narrow palm]

It's a little unclear what you mean, do you want to know the date when you started playing?

[past arrow]

these might help

How to Find Your Sky Birthday by Tib
#questions-and-help message

How to Know When You Installed Sky in Google Play Store by neyow#9572
#screenshots-and-videos message

[serene harness]

Yes those things lol

[rain plover]

for me i contacted support i think! they gave me the date

not through that chat feature through the actual support form thingy!

[chilly wind]

Why is it when I use a ps controller on my phone, the o and x functions are reversed, but only in the menu?? I couldn't find in the settings where to switch that

[past arrow]

It rather sounds like a skill or connection issue, not an Android compatibility or technical question. Might better ask in #questions-and-help with specifically telling what you tried to do in order to complete the quest

[past arrow]

!thatskybug - report it as a bug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

To keep this channel clean and tidy, mind coming to the more appropriate #questions-and-help ?
Sky is crossplay for all platforms

[narrow palm]

Uhm, what's wrong with her mask?

[misty tiger]

I can't login my Steam account on my 4 Gigabyte memory phone, like I trying to confirm my login (because of Steam Guard) and the game just crashes.

[plain hound]

Does anyone here use Sky on an AOSP phone? I'm getting really tired of all the bloatwear

[prime pike]

Receding hairline

[wheat peak]

Don't buy it. The price is equivalent to that of a budget gaming pc or handheld switch.

[ionic shale]

how many black dye can be crafts during radiance a day?

[past arrow]

Appreciate the thought on pricing, but comparing a Samsung S23 to a handheld Switch or a budget gaming PC is a bit like comparing apples and oranges in this context. A Switch, for instance, already struggling and wouldn't support upcoming Sky features (it was mentioned in the same context as Android 8!) and often throttling with its own performance limitations. A budget gaming PC is a stationary setup with zero phone functionality and a very different purpose altogether. It's kind of like saying 'Don't buy a sports car, buy a harvester for the same price, they both have wheels.' They're just fundamentally different beasts for different jobs.

[ionic shale]

thank you~

[wheat peak]

Be real, S23 is not a sport car compared to a budget gaming pc and a handheld. It's more like a bike with with extra wheels, no radiator and the mechanics refused to fix it. A budget gaming pc and a handheld both are way more capable, optimised and what makes them better ? They have hardware and tons of games that will compensate every dime you spent.

[past arrow]

I think this is very offtopic here

This is an android compatibility tech channel specifically related to Sky.

A switch is not optimized better at all, you're in a completely different world in this.

[wheat peak]

Just providing an info. Sky is available on the pc and switch platforms.

[past arrow]

• switch already had fps drops years ago in several areas, especially when not docked because of throttling 🐌
• it already can't support some Sky features, just like the projector and the cinema, it's so inflexible that it was being mentioned alongside with android 8 during the 2 Embers season ⚠️
• you can't bring a PC with yourself in your pocket, it can't make photos, phone calls, etc
• check #pc-questions for the several cpu and optimization issues for the past few seasons, they have tons of them, that's a too thin ice
  I'm not sure why are you pushing this in an android channel, but the OP wanted to buy a new phone. A handheld android (not iOS, not switch) device which is capable way more than the devices you mentioned. It may have less games? Yes. Was that their question? No.

[wheat peak]

See, I'm just being honest cos' I don't align with greedy corporation opinion ? At least she/he could play many other games if the devs are incapable to fix it.

[thick grove]

Considering the current price of a Galaxy S23, you won't get a pc that runs most of the games at a descent frame rate nor graphics quality. S23 is a past flagship phone so it'll be more than enough for most mobile games

[wheat peak]

So as an Ai do you have any experience with such ? Do you know how breathing normally is different than breathing underwater with an oxygen tank ?

[thick grove]

as galaxy ai and copilot on windows yes ofc

[viral brook]

Please stop and move on from this topic. Folks here are trying to give advices in the best mobile - specifically mobile device - that can handle sky to the full potential.

Also don't call devs "incapable", they have done the best but it is the device's limitations that affects the game performance. It's beyond their control and it is on the manufacturers to be responsible of them.

[narrow palm]

The people needed a smartphone for gaming and everyday use, why the hell would he need a PC or a Switch

And I would really like to see a $300 PC

[safe veldt]

Hi, I'm having trouble running sky on my Mi Pad 4 plus. Its android version is 8.1 with 4gb RAM and the MIUI version is 10.3.2. I used to play sky a year ago, it was completely fine and I just come back to see it crashing after logging in. I just wanna know if recent sky updates aren't compatible with my device.

[past arrow]

You're almost right, your device is lacking driver & hardware updates and it is not compatible with the frequently updated new Sky features. Android 8 is so many years old, it's very outdated

[narrow palm]

It might be due to system requirements, or your device is outdated.

[narrow palm]

I did some searching online. The chipset is almost on par with the Helio G35, which Sky doesn't support. Maybe that's why you have problems.

[placid cobalt]

Does anyone know how to fix these two bugs? I'm playing on a Motorola e40

[outer seal]

Are you a Russian player too??

[safe veldt]

Thank you guys

[random scaffold]

Hello everyone

[narrow palm]

Ага

[fresh forum]

Hi, i do have a question.... why i can't take screenshot and do screen recording on the app... i don't know what is happening help or any explanation. Thank you...

[narrow palm]

You need to grant access to the camera in the app settings.

[strange hawk]

hi i have a question, my shop in game doesn't work, if i wish to buy something i need to go on website, and gifting as well is affected, despite that i can still gift seasonal pass bcuz i bought it, is there a way to gift things from shop without having it in game or is there a way to fix this issue?

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

In point 2/2 it has tips about that problem, which is often a Google, or localization setting issue.

[strange hawk]

hi love tysm i researched it and realize in game purchase isnt available in my country

[warped fog]

Excuse me, is anyone else unable to log in? I'm getting this error saying communication error, and my internet is fine, and I've even restarted it and reinstalled the game.

[dusky veldt]

Heyy is it normal for in game recording on sky to be saved with the video being behind on audio? Idk if im making any sense but any time I record something the video doesn't match audio placement, like the audio is WAY ahead of the video

[fossil plank]

For android it is normal

[dusky veldt]

Weird, because I remember recording on android at one point and the footage and audio aligned just fine

[winter spruce]

guys, is there a way to force 120fps on android? Or is it capped at 60fps only

[thick grove]

Only some devices support 120 fps. You'll have to buy a new one in order to unlock this framerate

[thick grove]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[narrow palm]

This often happens on weak Android devices.

[narrow palm]

Only available on powerful devices

In my case, they are present.

[dusky veldt]

mine is an galaxy 23s ultra iirc thats what its called

[somber patrol]

not sure if this counts as a bug but this coloured light is impossible to burn bc of the tree in the way

[thick grove]

Try to Spam deephonk

[maiden plaza]

isn't deep honk not work for dye plants anymore but we can melt the vine from any point of it

[lunar acorn]

Just wait for the next refresh on the hour for hopefully some better accessible plants.

[narrow palm]

Perhaps the problem is with the brand, since I encountered this problem on my old Samsung.

I don't know, it's weird

[thick grove]

Oh good to know. Haven't heard of the change

[fluid citrus]

At present, my account is stuck on the map. I can't complete the task if I can't get back to the situation. I can't do anything. I hope the official can return my character home.

[outer hollow]

!er - The color suggests you did visit this week. Reset will be soon

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1761462000:F> (In 3 hours 58 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[boreal night]

Does anyone have issues logging in with facebook or is it just me

[vapid ferry]

Hi guys, anyone having trouble finding the wl in the wind path?

[true trellis]

IIRC, there was a Facebook issue recently, not sure if that's fixed yet. And historically, Facebook login have always had its issues and it's recommended to bind your account to other options available.

[wide thorn]

Hi,I can't log in with Facebook from Saturday. Someone know how to solve this problem? I only connect with Facebook.

[twilit bobcat]

Reference at the message above yours. Facebook as a log-in method has been discouraged for a long time now, I recommend you add another method to bind your account to and use that to log in instead, such as a gmail.

[wide thorn]

So my Facebook account is lost?
Because now I can't log in and add another method

[true trellis]

No, your Facebook account is not lost. It's just that Facebook have always had login issues over the years and it was highly recommended to bind your account to other options available.

[uneven robin]

purchases went through but won't let me claim the items. they both just say "free" but whenever I claim them it says server error and I have to restart the game

[true trellis]

Try to restart and tap on "free" item and/or do restore purchase.

[summer yew]

Same happens to me, it won't let you get the items even if you restart

It says there's problems with the server

And after trying to claim it the game apparently lags

[wide thorn]

Ok, so I should wait when it solves itself? Will there be compensation on days when it is not online?

[uneven robin]

didn't do anything

[true trellis]

I'm guessing it's more so a Facebook issue not the game. You can try and ask for compensation but it's highly likely they wouldn't grant it since technically you can still play the game by using other login method, other than Facebook.

[true trellis]

For this, you might wanna wait a while, it seems like servers are having hiccups since there's a new event and too many players logging in.

You can try later and if issue still persists, contact Sky Customer Support Staff. Just a tip, please take note of your purchase receipt as that would tremendously help the Support Staff.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[narrow palm]

What the hell

Looks like the servers are dying.

[crimson lagoon]

We can only linked account with one platform or one?i linked my account with facebook ,but i wanna link my account with goggle too ,can anyone tell me how?

[ancient mortar]

are these two daily quests bugged now? I've completed them but can't get candles

[summer yew]

The servers are dying rn so there's problems everywhere. it's better to wait until later

[true trellis]

You can bind your account to any options available as long you meet and do the necessary steps to binding them in specific platform. Like for my case, my account is bound to Google, Nintendo and Steam.

[crimson lagoon]

It's showing this stuff

I made previous goggle account to play game then forget ,so I can delete that sky account on previous goggle account that linked with this game ,then try to link again?

Is that possible?

[true trellis]

Unfortunately, once an account is bound to Google, you cannot unlink it anymore. Even Support would not be able to assist you in doing so.

[crimson lagoon]

Ohh

Um I deleted that sky account ( moth account) and i linked with another goggle account (main account

So my main id is safe right?

It's not gonna deleted because I deleted that sky account (moth one who was linked from different account) and now i linked with my main id with another goggle account which was different from that moth sky account

So my id is safe right?

It's not gonna delete? because i deleted that moth account and i linked my account with another goggle account

[civic gyro]

Hello! Does anyone know what's going on with IAPs? My friend gave me 3 objects and spent the money in his account but I didn't get any of the items, I would like a little help, I'm worried because he spent a lot and I didn't receive anything, He is a Nintendo switch player D:

[past arrow]

Hi! This is an android compatibility tech related channel. Come to the more appropriate #questions-and-help and I'll link a troubleshooting guide for you

[sour wharf]

How i have connection issues? I can even see other players running around.

[past arrow]

The event started today and everyone is rushing to it. That's why the servers are pretty much overloaded.

[sour wharf]

Aaah ok. How long it may take in average, until i can play again?

[past arrow]

It depends on your connection too which I can't tell. Try again in a few hours.

[thin trellis]

I'd just try every 2h

[sour wharf]

Hm okö

[wide thorn]

ok thank you for your support and response

[rain pivot]

Server errors start when I try to progress season spirit tree

[young narwhal]

Well this start with the new event i see many players suffer from the same error

[prime tulip]

Same

[past arrow]

The event started today and everyone is rushing to it. That's why the servers are pretty much overloaded. Try again after a few hours.

[young narwhal]

Not only in the event i had problems with lighting my friends and collecting hearts so the problem is in the server on general

[past arrow]

This is because the event is not on a separate server, that would be impossible.
Also androids don't have separate servers so please head to #questions-and-help if the topic is not compatibility tech related

[hollow sky]

Hi, is anyone else having trouble logging in rn?

[worldly nest]

Hi, we're same here

[past arrow]

The event started today and everyone is rushing to it. That's why the servers are pretty much overloaded. Try again after a few hours.

[lunar nova]

I bought an item and sent it as a gift to my friend, but the item still appears to me to receive free, and a possible bug?

[past arrow]

IAP bug. Claim it if your friend didn't receive it. Also might better ask in the more appropriate #questions-and-help , since your question is not android compatibility or device tech related

[lunar nova]

okay, thanks

[blissful wraith]

Why can't I login to sky via steam on mobile? I have signed in 9 times and it acts like my acc is new. I am panicking help

[craggy estuary]

I have the same problem, i cant log in two months already 😭😭😭 only on other devices TvT

[midnight path]

i really need help lmao is this a bug?????? or I still can't see the cape?

[errant lance]

Last possible thing to buy before the heart and you need the pass for it
Edit: probs a wrong chart tho i think some other spirits has mistakes

[deft smelt]

I'm not certain if I've been getting friendship points after hanging out with spirits? When they "say goodbye" I never see the increase in points, they just leave. Do I need to go check in with them again in the seasonal area? Has anyone else noticed this and/or double checked to make sure the points are actually accumulating? I only vaguely understand the new points system, so I'm just blindly trusting TGC that it works and... idk, I'm not confident. Haha

[proper pumice]

When you go check the constellation from Home/Aviary the first time after dismissing the Spirit it goes up!

[sullen granite]

Hiii, I just wanted to ask how to fix if I can't log in to my account🥲

[twin shore]

Oh uh, theres a problem that I cant log in to the game for like the past two weeks cuz I keep getting a connection error
I'm trying to use vpn but thats not makes sense
Installed game on pc today and getting the same problem
Send some help please

(Nah I fixed it already ty)

[upper sail]

@twin shore Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[twin shore]

LOLL I DONT HAVE ANY CHOICE CUZ MY COUNTRY BLOCKING EVERYTHING 🤙🏻🤙🏻

[cursive ore]

Dude wth does this even mean? How do I do that Accompany quest 🤦‍♀️

[steep pine]

The option gets greyed out when there's less than 30 minutes to reset.

[cursive ore]

I'm dead, that's ridiculous 🤦‍♀️ okay thank you 👍

[faint cedar]

Question about the end spoiler 🌋 🌟

|| Help i accidentally got myself eden-locked at the start of this week (monday)😭🤣😭 what do I do? Just let myself die again in eden even though I don't give my light to the statues? Can I still get AC this way? Or can someone free me? ||

[thick grove]

Try these, if you haven't interacted with any statues!

How to get out of Eden/Stormlock by Tib
#questions-and-help message

How to get out of Eden Alternative by Currently
#questions-and-help message

How to Escape PNR from Aviary by Pingubot
#seasons-events-chat message

[faint cedar]

First one worked! Thank u so much!

[candid cosmos]

Is this normal?

[past arrow]

!thatskybug - of course it's not! Report it as a bug and I see you're on a tablet: the UI of tablets can be buggy, try updating your android toba higher version

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[candid cosmos]

Not on tablet

[past arrow]

Not on tablet? Then your device is bugged. This aspect ratio is very weird (and the bug is also something I've never seen before).

[candid cosmos]

On phone. I lower the resolution & fps cuz my phone is too hot. (It's a foldable phone)

[past arrow]

Sky settings should not affect aspect ratio. Something is definitely not okay with the UI or drivers on that phone

[candid cosmos]

Uh

[candid cosmos]

I dont see anything wrong with it

[thick grove]

It's in "tablet mode"

[past arrow]

I get it's in tablet mode but both aspect ratios are uncommon. Also the fact it heats up much suggest it's not designed for Vulkan heavy applications. @thick grove

[steep vortex]

Can random strangers be in your nest? (I don't have the "allow friends in my nest "thing on)

[remote sorrel]

I haven't noticed mine either moving either especially if they have items on that tier I haven't bought yet been doing "adventures" with bellworker(the multicolored coat) & butterfly charmer but I need more candles for items still on that tier but past few days hasn't budged may try one of the other 3 tomorrow for an "adventure"

[deft smelt]

I did some digging and it seems to be bugged? Only for Android users though, so we should all report it!

[viral brook]

#known-issues it's been resolved. So try to see it the next reset if it'll increase again. It may not be possible to retroactively increase the missing progression as it might had been lost in the communication between server and client

@remote sorrel see above

[candid cosmos]

How can it be uncommon? (It's normal for my phone to heats up cuz I set it all max incl ingame)

[past arrow]

I'm not sure why cracking up everything but as I mentioned, it's not heating up which is uncommon in Sky, it's the aspect ratio your phone is using is uncommon for Sky gameplay. It's significantly shorter in height than 16:9, and 5:4 aspect ratio is uncommon higher as well. I've been here for almost a half decade and never seen such an aspect ratio and never seen that bug you mentioned. These are uncommon and specific to your device.

[gritty kettle]

Why can't I link more devices to my phone a Nintendo account😭😭😭

I selected "bind," but the pop-up message was "unbind"...

Is it bug?

[high tide]

I'm on mobile pls how in the world do I use windpath? It stresses me so much, I can't control it to turn right or left to go location..

[maiden plaza]

swipe left/right multiple times

[remote sorrel]

They probably patched it last night I had update on both my phones

[balmy solstice]

Is it me or is it still very laggy? I'm on Android, Samsung Galaxy a14 5g to be exact, and idk if it's being laggy for everyone else or if it's affecting some ppl after the days of mischief bugs that came around.

[past arrow]

Although certain Samsung's A series is known to have some problems, the servers are not the greatest today, report it as a bug

[balmy solstice]

I see, thank you!

[wide thorn]

Can anyone log in from Facebook?

[past arrow]

It's a #known-issues

[wide thorn]

I tried to follow the above method, but I still can't log in. Always show "Sorry,something went wrong"

[past arrow]

Facebook is unreliable, unfortunately. You need to keep trying and once you log in add another linking method

[wide thorn]

Ok, so the only thing we can do is wait? What about seasonal candles and tokens if I am still not allowed to log in them afterwards?

[past arrow]

Unfortunately, the Facebook login is not a Sky issue. The game has been sending several daily tips (before you press play) suggesting to add alternative link methods to Facebook. They warned us regularly for months.