android-questions

[spare urchin]

Yup

[patent hornet]

Because I have the same problem if I log in through the phone

[spare urchin]

Omg, nooo😩😩

[patent hornet]

😪

[spare urchin]

How long will this be? Has it ever been like this before?

[patent hornet]

Idk iam not sure

I think this is the second time I have faced the same problem before.

[spare urchin]

Hhh.. Got it, then i probably had to wait. Thank u for ur answer

[delicate bone]

WAIT I'm not the only one? 😭

[serene axle]

nope, seems like no one can log in using psn on mobile at the moment

[oblique mica]

Glad I'm not the only one facing this problem.. sad to know that I will lost my event candles for today 🥲

[fallow grotto]

I also cant log into my acc cause I use my Playstation info. Uuuugh, im so upset, I dont know if ill have enough event candles for the rest of the current stuff

[true trellis]

There's no such thing as event candles but there are event tickets. However, you use regular in-game currencies for the current mini "event", Workshop Show and Tell.

[delicate bone]

This event for some reason doesn't have tickets just regular candle wax. But cmonnn 😭 I haven't even done my cr yet.

[compact musk]

is there anyway to contact the game company about or alert them 💔

[past arrow]

Yes, the most direct contact regarding game problems to devs is #report-a-live-bug and also you can contact psn support

https://www.playstation.com/en-us/support/

[compact musk]

people have reported, sure hope they see it, i wanna candle grind </ 3

[past arrow]

Report you too! The more the reports regarding the same problem the higher it raises its significance

[onyx umbra]

I can't log in too. All that happens for me is the play button disappearing. The game is not loading...

[spare urchin]

This is frustrating, i still can't log in. I'm poor rn omg 😂

[onyx umbra]

Still the same for me too, just made the report for the bug.. hopefully it will be fixed soon... 🥲

[hard quarry]

I'm also having this issue. I use a PlayStation Network login.

Has anyone tried logging in on PC with PSN details?

[hybrid stump]

Also can't login with PSN 🥲 I'm so close to getting all seasonal items too

[past arrow]

PlayStation login is bugged. #report-a-live-bug about it and contact ps support

[viral brook]

Really recommend you to link your account to your Gmail or the other sites when you're able to log back in

[lime saffron]

My mobile phone keeps flashing out of the game. Does anyone know what's going on?

[jolly python]

Me too i cant enter on my acc just because i am using the PlayStation network

[fallow grotto]

What the heck are the orange candles if not for... the season event of the blue bird???

I legit haven't even seen the new ticket even cause I cant even log into the game ;.;

[true trellis]

Seasons and events are entirely different thing, for example Blue Bird is a season and an event is like Days of Nature, Days of Feast (to name a few). The orange candles you see is for Season of Blue Bird, that much is true, however it is not an event, but a season.

While tickets are and can be used during an event, the current mini "event" we have now, which is 'Workshop Show and Tell' does not have to use tickets but regular in-game currencies (candles, hearts and AC's).

There are no Event Tickets, but players can gain Light by watching the Memories placed by others, plus a Heart if they place a Shared Memory of their own at any point during the event.

Link: https://thatgamecompany.helpshift.com/hc/faq/1398-patch-notes---may-29-2025---0-29-5-325756-android-huawei-ios-playstation-steam-switch/#workshop-show-&-tell

[fallow grotto]

Well, then I am unable to collect tickets for the event* and candles for the season*

Because of a Playstation network error. That is genuinely what im more concerned about. Thank you for the name/title/term clarification.

[viral brook]

Further correction: currently there are no event tickets, this is just a chill mini event. No event tickets to collect from but yes you might miss the seasonal candles

[fallow grotto]

[lucid hearth]

Hi anyone can tell me how to make an invitation for someone who have never played sky before ?

[past arrow]

Hi! Just send them a friendship code after they have downloaded the game

[onyx umbra]

The thing is I do not use a PlayStation login just my email and Nintendo acc I am so confused

[brisk coral]

Hi, Why sky isn't coming back for previous updates-it was a lot nicer than now😭

[vagrant acorn]

You can write your ideas at #live-feedback.

[proper garnet]

im stuck here

[granite hedge]

Are you on PlayStation?

[proper garnet]

my ps is link to my Android

[granite hedge]

Oh okay

[proper garnet]

never have a problem like this before

[oblique mica]

@proper garnet Everyone using PSN method to login is facing this problem.. you can see at #bug-reports-android and #known-issues

[proper garnet]

Thank you

[tame osprey]

What about our dailies? Do we just miss out on those 🥲

[halcyon ledge]

Hello! I'm not very sure if this is a question that can be asked here – but I just saw a comment on another social app saying they got banned from using another screen recorder (not the one in game) and it counted as a third party usage.
My question is if this can actually happen, because sadly the in-game recorder lags my phone and I have to use another, though lately I've playing on pc so I don't record much now. I don't want to do anything against the rules. Thank you

[past arrow]

Hi! That's a misinterpretation. You can use that third party app recorder. Only those are not permitted which alter or disrupt the in-game mechanism.

Many of us have been using a third party video recorder for years

[rough mirage]

Is it possible to get my account back after I uninstalled the game and it wasn't connected to any Google accounts ;-;

[proper garnet]

how did you play without account?

or was it link to console?

[unkempt relic]

I'm sorry but that would be long gone I think since it's not link to anything.

[versed harness]

Hi, I've been having trouble logging into my PlayStation account for days. Can you help me fix it?

[graceful sonnet]

We all having this issue , they trying to fix it but idk why it takes long time

[proper garnet]

same here

[cunning folio]

I am not having it anymore but... Yesterday i couldn’t go in. And at night i finally go in the game

[graceful sonnet]

on ur mobile ?

[cunning folio]

Yes

[graceful sonnet]

well i still have it

[cunning folio]

They will fix it soon. Just wait a little bit longer

[candid garnet]

I sign in using Playstation and it worked on my actual PS just not for mobile

[graceful sonnet]

Same

[heavy pier]

did a update or something make this bug?

[cunning folio]

Nope, suddenly happened

[versed harness]

Yes, that's what I see, hehe. I hope they fix it soon. I had to sell my PS4 and use my phone; it's the only thing I have to play.

[thick grove]

Yes it is if you remember your sky id and or have contact to friends outside of the game that you befriended ingame. In that case support can recover your account

[proper garnet]

[lucid hearth]

Hi anyone can tell me how to get the heart with the new nesting event ?

[past arrow]

You need to do the in the following specific order:

• go to heart
• watch instructions
• open a shared space not a memory
• create a shared memory now inside the space

Next time ask in the more suitable #questions-and-help

[lucid hearth]

I have done all of this but I have get no heart so what happened ?

[past arrow]

Let's ask in #questions-and-help

[lucid hearth]

Done already but what I can do to get the heart ?

[past arrow]

Double post, answered in #questions-and-help

[oblique mica]

Guys, I finally could login using my PSN account!!!

[graceful sonnet]

Yay finally

[wide viper]

Have they fixed the game crashes on Android?

[rain snow]

why does sky lagging on Second weakest quality and my phone is 8 ram

[past arrow]

Sky needs relatively little ram but requires a well optimized strong GPU (not CPU)

[stray mortar]

no matter what i wear or for other skykids all i see is black clothes, it wasn't like this back then, is this a bug or a device problem?

[oblique mica]

The sad part is that I'll not be able to complete the event, because of the candles I've lost on those 3 days 😢😢

[past arrow]

That's a graphics driver optimization issue for some androids. If you're on PC update drivers and restart the device

[stray mortar]

is there no way to fix it on android?

[past arrow]

There are things you can do which even if not immediately but could be useful:

• contact your phone manufacturer about the issue. Mention them it's a Vulkan driver dependent game and mention them that most android devices don't have such a problem.
• #report-a-live-bug about it hoping that devs can find a workaround

[stray mortar]

thanks

[pearl pivot]

Hello. I had sky on my mobile but now I wanna play on pc too so I created a steam account and ..... so the problem is that when I want to link my sky account to steam it proceeds normaly until the page that asks me to click sign in. When I click it the window closes, and sky account is not linked to steam. What should I do?

[twilit bobcat]

#pc-questions message

[pearl pivot]

Excuse me, this post isn't related to what's happening on my end. I can't link my sky account to steam and that steam account isn't linked to any sky accounts (new or old).

[twilit bobcat]

Ah misread, #pc-questions message

[thick grove]

Are you logged in with Facebook?

[pearl pivot]

I'm logged in with google

[thick grove]

Ok that's strange since normally only Facebook has a bug that prevents your account from being linked with new login methods. Then could you try clearing cache from sky, the standard browser you're using and then restarting your device and try trying again

[pearl pivot]

uh looks like I didn't explain clearly. my account is linked to both google and facebook but I use google for sign in

[thick grove]

Yes that's ok. If you would've been logged in with Facebook, then your problem would've maked sense easily

[oblique mica]

Hello! How will the 3 days without being able to connect, which people who use the PSN method to log in, be recovered? Because I paid for the pass and now I see that it will not be possible to complete the event, thanks to these 3 days that I was unable to do the missions or get my extra candles.

[cobalt plank]

!support There was no talk about any compensation but you can contact support regarding this

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[oblique mica]

Thanks! I did it.
It's because I get sick in the middle of the event and now I was counting every single day to complete the event. And now I'll miss exactly 18 candles 😢 Those 3 days will kill my event haha

[zinc coral]

-Open game
-Load into Home
-Everything looks fine
-Music stutters and animations slow down
-Game crashes

-Try again
-Game crashes before it could fully load
-Goes to Settings and Clear all data
-Play a new Guest account
-The whole Cutscene and Tutorial works without any problems
-Adjust all the Settings and Log out
-Log into my account
-Loads into game
-Everything is fine
-Music suttters
-Game crashes

-Tries game on Steam
-Opens Game
-Can't Log into main account and instead loads into new account
-Realises that the Steam account was Unbinded somehow
-Looks up YouTube
-Does what it says
-Open Game again
-Still loads me to a new account

[upper sail]

Using emulators is against the Sky TOS, @zinc coral. Please don’t use or discuss emulators here.

[zinc coral]

Then fix the other problems

A shame because now I can't discuss on how I use Apollo Artemis combo or LD Player OS link combo

Pros: Nothing
Cons: 1.8GB storage, Steam account, Fail to fight against TOS and my Sanity

[onyx umbra]

!support
I got a question.
I tried logging for several days now. And can't do it. I did 2 bug reports. I also uninstalled the game and tried reinstalling it, shut my phone off and restarted it. But the most crazy thing is I tried to log into my other account on the same device and that did work but not my first account. What is wrong??

[wind drift]

anyone else getting server error messages? Wifi is fine, app is updated, I've reset the app and cleared cache but can't seem to play for longer than 2 minutes

[buoyant dagger]

!support please contact Sky support to ask about the account issue. I heard some others had this too but don't know if they found a solution

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[waxen ferry]

When the bugs going to be fixed, im really upset that i cant play the game

!support
When the bugs going to be fixed, im really upset when i try to enter the game it crashed everytime

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

Hello, this is a social game, but definitely not a dating one. The situation could explain why their account got flagged by the system

[dense ember]

is there people having issues with buying or gifting seasonal candles in-game in android?

[past arrow]

Duplicate question, already responded in #questions-and-help

[tired hill]

Can't log in on my phone, the app just keep bouncing me between these two screens

Clicking "sign in" or "play" just bounces me right back to the other screen

Is there something wrong with android?
Or is it just me??

[past arrow]

It's the steam login page conflicting with your phone's specific browser.

Try the following:

• download and install a new unused browser from Google Play Store
• set it up as new default browser
• turn off all of its content blockers and ad blockers
• restart the device
• try again

[obsidian holly]

I have a question about the Ultimate Gift for this Season.. Will it still be available after the season ends or do we have until the end of the week to get it?

[buoyant dagger]

This is not an ultimate gift (only the items that cost seasonal hearts are season ults and never return)
The branch and the new bird call will stay

[obsidian holly]

Oh that's relieving to know, thank you for the clarification. I really do appreciate it

[magic minnow]

I'm pretty sure you can get it at any time even after the season ends

[warped torrent]

huhu i thought just me got this bug,but i can play more than two minute,but the notification always disappear every 2 second

it's so annoying

[onyx umbra]

I did thank you I'm in contact with someone from the support team over Mail c:

[scarlet harbor]

Sorry to bother you.
I met a Korean in the Golden Wasteland .

When you want to add friends, there are bugs in the game screen, and you can‘t add friends, which is a very difficult thing.

If anyone knows, you can contact me
Its Memory appearance：

[vale igloo]

Hello guy's, I have a question... I have my friend that unfortunately she is not able to play Sky..
Let me explain better,
it opens the game, it stays for 3/4 minutes and then it throws it out.
She tried to install and uninstall the game, he cleaned the cache, she has space on the phone, she also updated the phone, but still nothing.
Someone is so kind that want to help me ? I don't know what could it be 🤔 thank you very much ❤️ sorry for disturbing and have all a nice day

[past arrow]

Certain chipsets are conflicting with the game currently. I encourage her to report it as a bug so devs can have more data about the issue

[digital sedge]

(just to add it is poco f6 pro with s8 gen2)

[past arrow]

Those are affected in general yes, report it

[tired hill]

It is the exact same browser and same extensions as I had on my previous phone
Which worked fine
Why are you like this Sky?

How do I link a Steam account to another one via phone?
And will that help the login issue at all??

[vale igloo]

She asked me to ask you guy's: "Tell them, Sky is not working on my Xiaomi F6 pro"?

[digital sedge]

Basically - yeah
But it's mainly due to For some reason Sky is not happy with phones on Snapdragon 8 Gen 2 which F6 Pro is

[vale igloo]

Thank you ☺️ I will tell her

[past arrow]

That's not Sky imo since Sky doesn't have a browser. Your previous phone must had a different android variant and screen resolution. As mentioned before, try the advice previously given

[tired hill]

Okay, I tried this with both Chrome and Edge and got nowhere
Any other suggestions?

[past arrow]

Hmmm are they completely fresh installed browsers, as previously mentioned? No cache, no data?

Chrome and Edge are often pre-installed and therefore you might have previously used them so they might store steam cookies and temporary files.

[tired hill]

Edge wasn't pre-installed on my phone, so that one was definitely new
I opened it just long enough to check there was no ad block

[past arrow]

I have one last tip: try Brave from the Play store and try setting it up on desktop mode. Then restart the device and try again

[rocky kindle]

I don't know if it's on other devices, so I put the chat here, but does anyone know what this new Icon is?

[maiden plaza]

[boreal dune]

How can you change skin color like this?

[viral brook]

Speech to text! Like texting without using keyboard but with your voice instead

[rocky kindle]

Alrighty, thanks! ^^

[supple igloo]

When will the beta come back for android?

[crimson lily]

How can i light this up?? I think it's a bugg i can get closer

[maiden plaza]

if there's a wind wall preventing you from melting it, and deep call also doesnt reach, then report it as a bug

[tired hill]

#android-questions message

Tried Brave on desktop mode
Disabled all ad blocks
Set it up as a default browser
Restarted phone
Still nothing

[tired hill]

I tired
But no luck
Is there anything else I can do? Report it as a problem?

[past arrow]

It's such a bummer
Report it as a bug and mention that you tried setting up different browsers as well.

Maybe borrow a compatible phone and try to login from there -> link another method (Steam and Facebook are often not that reliable)

[tired hill]

Thanks for all your help Tib!!
My old phone is still just about hanging on!
How do I link the accounts please?

[ripe harbor]

TELL ME WHY I DIDN’T KNOW SKY HAD STICKERS ON APPLE MOBILE PHONE???

[steep pine]

this is android channel.

[past arrow]

• Log in on your old phone.
• In settings ⚙️ choose Account menu
• Link a reliable option (Gmail for example)
• On your new phone before pressing Play, click the sign in options and choose your new linked method
  This was you'll overcome the steam login issue

[viscid ether]

i got all stuff for season of blue bird constellation but for some reason it didnt give me two of the season hearts....

when i tap on them all they say i already unlocked the node but my final score is at 97% as well

how do i fix this to get the ultimate gift

[past arrow]

!support - contact them in-game asap

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[viscid ether]

i have put in a ticket in game support

[crimson lily]

How to unlock this?

[tired hill]

Have you done all the quests by the hopeful steward?

[autumn sapphire]

sorry not sure if i put this here or not i am on android but anyways

does anyone have this problem? it shows the little blue star that's used for tasks when i do a call (if that makes sense) not sure if I'm missing something for a quest or if its a glitch because it only appears when im in the Underground Caverns in the hidden forest

[mellow locust]

Hi

[balmy solstice]

Now that i think about it, it appeared when i was somewhere in valley or prairie yesterday. It was strange

[bronze ridge]

If you relive a spirit but don't light them, the star stays. It shouldn't stay longer than the instance you are in the room though. Other than this, I don't know if you will see it if other people are also doing a spirit quest around you. Stranger things have happened though.

[flint ocean]

Hello, my alt account is linked by facebook but i wanted to link it to my steam and twitch accounts as well, none of them worked. It said "successfully unlinked" like its already linked to an account. What do i do and is there anyone else having the same problem?

[autumn sapphire]

alright thanks

[crimson badger]

I asked a friend once, they said it is a bug (but not really ) and they could show it to me. So it appears to be permanently here even though you don't have a spirit or a quest going on

[autumn sapphire]

ah alright :]

[echo elm]

Used to have the same problem, it was caused by the facebook login. Try to login to your account via a different method (email, for example) or unlink facebook and try again at least thats what I did

[flint ocean]

If I unlink, will I lose my account? Or will I just unlink and be able to connect another account?

Sadly it is not working. It said something like "there is no other linked account to login" i couldn't unlink facebook... So it's kind of stuck

[echo elm]

I think email/Google account aren't affected by this bug, do try to connect it with an email, login via email and try again

[crimson lily]

What happened to forehead wipe spirit? Why is it not here?

[runic barn]

You haven't bring it back to the Temple

[warm sedge]

So on the switch I was able to do this thing where I wouldn't move but my one leg would and I cant figure out how to do it on my Android

[serene axle]

press and hold your sky kid like you're going to deep honk, then drag your finger around before you actually deep honk
(video is ios but it should work the same on android)

[warm sedge]

Thank u so much!!

[warm sedge]

How do u access the wheel that has ur favorite emotes??

[serene axle]

press and hold on the yellow wedges at the top middle of your screen

[warm sedge]

I mean the little circle it was on switch

[serene axle]

yeah, press and hold on your wedges

[crimson badger]

By pressing longer on the wing menu

[celest lintel]

How do I log in on Android through Steam? By the time I return to Sky, it has shut down and restarts from scratch. I also can't use Steam Mobile Authenticator for the same reason; switching apps to confirm the login makes Sky shut down.

I managed it once after a bunch of finagling with the fallback SMA one-time-codes and picture-in-picture, but then it logged me out shortly after and I am suffering 🥲

I just want to link another account that doesn't require as much nonsense as Steam does to confirm the login.

[thick grove]

What phone are you using for playing sky?

[glacial wraith]

[lime saffron]

🌚🌚I downloaded the game again and suddenly quit the game. It's embarrassing. I have two children without wings. They can log in the game normally. I can only give them to my regular friends to take care of the children. She is now like a divorced woman with three children.🌚And I keep logging in and out.

[maiden plaza]

the...huh?

[flint ocean]

It didn't give me any other option except the email of my other account which was connected with Gmail. When I checked later in the day, I saw that it was connected with Steam. Interestingly, something went well.

[half gulch]

Is this broken:"
Cuz i dont see any wl in the temple

[past arrow]

It is meant to show one of the two winged lights on the temple, not inside.
Also if your question is not android compatibility tech related, feel free to ask in the more suitable and faster #questions-and-help (Sky is cross play)

[half gulch]

Oh im sorry I put the question in the wrong channel TT
And yea it was ON the temple--- i forgot, my bad!!! Thankyou for remindinggg

[sudden kayak]

Got a small, but really frustrating problem. Game started constantly crushing out after a couple of simple actions (opening constellation and lighting the candle, playing a couple of notes on piano, turning camera around and etc.) . Is there any possible solution to it? (Sorr if I write in a wrong channel)

[wanton cloak]

How do I add people?

[vapid helm]

Other than friending with candles
You can give someone a friend code to someone (or vise versa) and they enter it in the "sky codes" section in the menu. Then you will be friends with each other and have chat unlocked already

[wanton cloak]

I tried something like that but it just leads me to a loadin6 screen back into the game

[vapid helm]

Thats weird :o
Idk tbh x/

[wanton cloak]

Lemme try again and show ya what happens

[tired hill]

Have you tried normal troubleshooting steps?

• clear app cache
• force stop app
• log off and on again
• uninstall and reinstall app
• restart your device
  I'm assuming you're on a phone

[sudden kayak]

yeah, tried everything that you mentioned. And yeah, I'm on the phone

[tired hill]

What login method are you using?
Steam and Facebook have been dodgy lately

[wanton cloak]

Actually never I think I just figured out how to by pass that

Wait can I join someone that's on a different device like xbox

[sudden kayak]

yeah, at first was connecting through steam

then, linked a google account

[balmy solstice]

Is sky lagging so hard for anyone else? Bc mine is. I'm on Android. My sky kid was glitching out so horribly that i could barely be able to play the game.

[sterile hare]

so anyone yet fixed 8 gen 2 issue?

[past arrow]

Devs and the manufacturer need to fix it, it's not something you could mitigate as an end user, unfortunately

[hearty prism]

Anyone looking for a passager princess ?

[buoyant dagger]

#looking-for-group-live for ingame requests

[errant mural]

is anyone playing on a Nothing Phone (2)?

[sudden kayak]

Wait, is it really connected with this cpu?

[sudden kayak]

Tried it again. At first, it helped that I could even log into the Aviary and collect tickets, 5 mins passed and it shut down again

[hushed inlet]

is there any tickets for this event or anything?

[vagrant acorn]

This is not an android question, just normal game play.
You can find one here: Sky Anniversary Tickets Location - Phase 1 by @kion
#seasons-events-chat message

[hushed inlet]

oops i thought i was in questions and help sorry

[green pagoda]

Can't find that wings is it a bug or am i missing out?

[twilit bobcat]

As long as you've collected all 5 winged lights in the Isle of Dawn (not including trials) then it's just a bug, been there for years

[timid bone]

Can someone please put the link to the beta download?

[maiden plaza]

no, a link to where to find beta info/announcements maybe

#beta-announcements message

[valid halo]

Hello any android player that still can't login to the apps?

[tired hill]

What login are you using?
Facebook and Steam are buggy rn. Gmail worked for me

[stray shuttle]

Controller advice pls? I used a Backbone controller on my mobile but it bricked. I was thinking of getting a new one (Backbone is on sale). Questions:

• Does anyone use Backbone with Android? Does it work with Sky?
• are there any other brands of mobile controllers that work with Sky?
  Any advice you can offer would be greatly appreciated. Sky is the only online game I play. I play it on PS4, Switch and mobile. Mobile is my favorite, Switch has been most reliable but is my least favorite (lags). Thank you!

[steep pine]

I use the DS4 and Gulikit King Kong Pro. No issues so far.

[true trellis]

I've been using Terios, T-23 Pro, no issues so far. Recently got 8BitDo Ultimate 2 but haven't properly used it but for initial use, it's also great.

[sullen spire]

So you need a mobile controller for Android now? Given my experience with the iPhone version via Lightning, I think I'd trust Backbone for a premium Android mobile controller.

If you wanna explore other options, on my gaming phone I used either a Razer Kishi v2, or a Gamesir X3 Type C (non-pro). These are also popular brands you can't go wrong with 👍

To add, ASUS seems to also have a new folding mobile controller, though Gamesir just has mobile controllers in multiple different styles.

[quiet pumice]

Why everyone ask about problem on snapdragon 8 gen 2? I play on tab s9 witch have 8 gen 2 and works perfect or is bc is the for galaxy version?

I have a phone with 8 elite but for some reasion sky looks less clear and dont have 120fps (is an s25)

[past arrow]

It pretty much depends on how the manufacturer could optimize the UI vs the chipset. It's completely normal that tablets and mobile devices behave differently with the same chipsets

[stray shuttle]

I use a Samsung S23 mobile. I had a Backbone for 2 years and now it won't calibrate. My avatar jumps in the water and starts swimming; I can't fly and I can't make it stop. After numerous convo with Backbone I'm assuming I damaged the left joystick and it's done.

I'm willing to try another Backbone, especially since they're on sale atm. I will check out the other controllers - I'm interested in the Asus, but I don't know if it'll play nice with Sky. Sky works well on mobile without the controller.

I appreciate your help, so much!!

[stray shuttle]

DS4? Does it connect via bluetooth, like PS?
(i'm a bit of a newbie gamer, not much experience beyond what I've described)

[past arrow]

Wrong response I guess, I wasn't in that conversation and I don't have experience with controllers

[stray shuttle]

oof i see sry!

[steep pine]

Holding share + ps button starts the DS4 pairing mode.

I think the name shows as wireless controller as the device name.

[stray shuttle]

I ended up getting an Asus controller. I'll let you know how it works. Thanks for all of your input.

I'll see if I can connect a DS4 to my mobile as well, and play thru the PS app.

[steep pine]

No need to connect to the ps app, i don't think sky is supported via the app as well. Let your phone recognize the DS4 as a wireless controller instead.

[north kraken]

I wonder if you can help me with this problem or anyone have the same

Whenever i do recording on sky,
I tried saving it through telegram for better quality but sadly it turned black and didn't record anything, even sending it to my gallery it'll say file the was error or cannot be played, I tried saving it on files and it's the same..
Device: Vivo V21e
And here a vid

[past arrow]

Hi! Vivo is known for having poor Vulkan graphics drivers support and Sky is sensitive to that - you can try with a third party app, such as AZ Screen Recorder which is known to be bug proof , however, that doesn't remove the UI.

[vocal needle]

Lol

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[silent hound]

When does the new season start and what is it called?

[upper sail]

I sense a great story unveiling... one we won't soon forget! It all begins on <t:1753081200:F>!

[past arrow]

It is called the 2 Embers.
If your question is not Android compatibility tech related, feel free to ask in the more suitable #questions-and-help next time

[magic walrus]

This isn't for me, but I have a friend that plays mobile on android. Whenever they try to do IAPs, it just tells them, "The item you were trying to purchase could not be found." Any ideas as to what could be causing this issue? Trying to get it lined out before the season starts

[magic walrus]

They have made sure that they have the funds and that a valid card is connected to their account. I'm personally not sure what is causing the issue.

[thick grove]

Try these IAP troubleshooting tips by Tib
#questions-and-help message

[slate hearth]

Xiaomi Pad 6

Xiaomi Pad 6 but Sky won't work on my device 🥺🥺 help

[past arrow]

Hi! Is Sky available for it on Google Play?

[past arrow]

Then sadly, it won't work because your device is not compatible. You need another device to be able to play with Sky. You can find the compatibility requirements pinned in this channel

[slate hearth]

but I've played this before same device with Sky Beta I was just busy with life so I couldn't play again, but I plan to play again today but the app won't work 🥺🥺

[past arrow]

Try the following:

• delete the data of Google Play app (don't worry your progress isn't erased)
• Restart your device and try again

[vapid helm]

I really cant understand why google play tells me sky is not compatible with my phone. I have Galaxy A13, with 4 GB RAM, how is it not compatible, is it a good idea to force download the game?

[upper sail]

@vapid helm please don't discuss or encourage the use of APKs. Downloading illegitimate copies of the game is against the Terms of Service and could contain malware. Trying to use APKs will result in download problems and may result in account data loss and inability to contact TGC support. APKs cannot be used to bypass the device incompatibility.

[vapid helm]

Oop, i was just thinking how to download it 😭 i dont have another idea

[vapid helm]

OHH, OK IT ANSWERED THE QUESTION TOO X'D

But is there a way to force google play to download it ig

[past arrow]

Sky doesn't use much ram, it more depends on good optimization and a strong GPU, where the Samsung Galaxy A series often can fall short. Especially the A13, has always been lacking in performance in this channel and the bugreports, and it's not recommended to download it from illegitimate sources, because it can risk your account getting banned. I recommend the following troubleshooting if it's a google bug:
#android-questions message

[maiden plaza]

isnt a13 the most asked 32 bit phone of why it cant run sky

[vapid helm]

Ohh, thank you so much tib makes sense ^^
I will try that too, thanks♡

[past arrow]

Most yes, but some A13 get a 64bit ROM

[random cosmos]

Why is my sky always crashing??? Does this happen to anyone else?

[past arrow]

Happens on some device chipsets. I recommend to report it as a bug to raise the significance of this to the devs.

[hexed garnet]

hey guys, I've been trying to log into my beta account but it says files are corrupted, please reinstall but when I go into Google play the beta app doesn't even appear there so I'm scared to delete it because most likely I'm not getting it back, is that an issue for anyone else? can I even do anything about it?

[past arrow]

Beta has been concluded and revamped to a new invitation based closed system. Please check #beta-faq for more information

[sterile hare]

yes

i got 2 phones with that cpu and yet still crashes, its been like a month or so

[sudden kayak]

Damn, that makes sense now...

[queen flume]

Hey guys, I have a bit of a problem, I was getting all of my chats censored after my game crashed while I was in my Nest,
I tried to restart after that but the problem persisted,
I thought about reinstalling Sky thinking it was due to some cache, but not when I try to login, Sky is giving me a new character, what should I do? :").

[woeful ice]

this is the issue i was having if my message wasn't clear aa

but if the answer remains the same then i'll go try it ( @digital sedge )

[past arrow]

Before pressing play, you should choose the login method on the bottom of the screen. Reinstalling deletes game data stored on your device so you need to choose your linked method (you linked your account, right? )

[delicate bone]

I wonder when will Journey be in Play store 😭 I haven't felt right knowing it's basically the prequel to Sky and haven't played it.

[vagrant acorn]

Even if it would be nice, I don't think Journey will be adapted or open for Android devices. Originally it was meant for PS players.

[sturdy karma]

I can't report a bug in the Android report bug channel. It won't work for me what should I do?

[woeful sparrow]

Try it again, now that you have the child of light role.
Skybot ignores people that haven't talked in the server before.

[sturdy karma]

Ohhh I'm sorry I just joined I didn't know sky had a discord until today 😅 I just be signing in the game and playing

[woeful sparrow]

No worries! And welcome to the server!

[sturdy karma]

Thank you

[subtle pendant]

Install date of sky

[gritty warren]

Took me a second to find the guide but I used this before!

#screenshots-and-videos message

[subtle pendant]

It doesn't work, my app history is off😭

[gritty warren]

Well the other way I know wouldn't work if you have it off I'm afraid. Hopefully you can find the date somehow.

[subtle pendant]

😭

[cobalt leaf]

Why did tgc let that happen this of night TwT? I can’t show nothing there. It’s very frustrating

[past arrow]

Send it to #live-feedback

[tender hamlet]

Hawu can I ask where the tickets are located for today

[gritty warren]

Tickets are a weekly basis for this event.

Sky Anniversary Ticket Locations - Phase 1 by kion
#seasons-events-chat message

[tender hamlet]

Ohhh thank you

[pallid bough]

i have a question now, how do i link my game on phone so i dont have to log in every time i open it?

[vagrant acorn]

For privacy and security reasons some methods aren’t able to be unlinked (for example Google), and some may ask for your credencials quite frequently or even always (for example Steam. Steam logs you out for security reasons; or if you’ve changed your passwordd, you need to relog steam)
You need the mobile version of sky to link/unlink accounts. I leave at hand some guides just in case they are useful.
Steam account link guide by Cy, Elysian, and Kai:
#pc-questions message
Key words: guide to link an account, account linking, credencials.

[pallid bough]

so i already have sky on laptop
now
i have to login with steam, link google, unlink steam, reset, link steam back and im good to go? it wont log me off?

[vagrant acorn]

The guys at #pc-questions may know more about Steam.
But you certainly need a phone to link other log in methods for logging in Sky.

[pallid bough]

ty! i would ask there then? although i asked for android login but ok

[vagrant acorn]

I understand you should be fine if following the guide the Devs themselves have at their webpage.
Just in case, always have your Sky ID in a safe place, as well as which accounts and methods you use.

[pallid bough]

ok! ty

[vagrant acorn]

https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/475-how-do-i-play-or-transfer-my-sky-account-to-another-device/

[vagrant acorn]

In this links Devs provide different scenarios for different devices

For example, in the case of Steam and Mobile

[pallid bough]

yup thats the one

[queen flume]

Thank you for your help, thankfully I had linked my account :").

but I wanted to change the email I used for my account initially, why is it not letting me do that?

[tribal crane]

Is there an issue known where the pool party will randomly make your screen white out (at least on Android) until you quit out of the game?

[past arrow]

Email linking is permanent, you can't change that.

[covert pagoda]

Question: if I understand correctly, there are promo codes in Sky. For some reason, I type the code in, and I check it, and it says it can't find the Sky code. Please help ;-;

[past arrow]

What kind of promo codes did you see, where and what did it offer? Most likely you saw a pretty old one which has expired. The last time I heard about promo codes was several months ago and were available only for a limited time.

[brisk coral]

Why does the candle look like this?

[past arrow]

A tiny graphic hiccup. You can report it as a bug 🐛

[outer finch]

Level ekpresi max tidak mengeluarkan efek tambahan ,di android

[past arrow]

Hi! Sorry this is an English-only server for moderation reasons. Can you please rephrase your message?

[outer finch]

Sorry

[gritty swan]

Um I the only one that has error communicating in this time??

[past arrow]

A few others asked about it in #questions-and-help (Sky is corrsplay, it doesn't have android servers)

[clever hatch]

hey!

[gritty swan]

sry for my very very late reply the server worked after like 10 mins thx for help anyways

[round orbit]

Hi guys , I want to know if there is anyone who often has problems with his phone like me？
I updated Xiaomi 13 system to the latest HyperOS 2.0 and the playstore version is 0.29.6 (327779). yesterday, the game starts to crash out.
Almost every time I can't stay for more than 10 minutes I will keeps crashing.But other games do not have this problem

[round orbit]

I have tried reinstallation, and it still be like this

[pliant rivet]

Good afternoon, it's been a few months since I played Sky Children of the Light and I installed the game again to remember how much I like the game, but when I logged into my account I saw the notice that it was banned... Isn't there a way to get my account back?

[past arrow]

Sky is very sensitive to clean UI and flawless Vulkan support, this Xiaomi update seems to fail in this regard.
Try to roll back the update if possible, or contact Xiaomi.

[past arrow]

!support - you can contact support for ban appeal, read below how

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[pliant rivet]

Thanks! ❤️

[urban spindle]

Help! I cant collect tickets game kicks me out

[sterile hare]

so you tell me that i cant play sky on my main phone for 45 days straight

45 days of playing on old aah device just because sky doesnt crash on it

im getting a new device in a month and im pretty sure issue wont be fixed by that time

[sterile hare]

its snapdragon 8 gen 2 issue mate, i had same phone and its crashing too

[zealous lintel]

hi guys can you play with switch joycons on mobile? ik you can connect other controllers but. my joycons just Arent Working like it wong let me move

[simple mauve]

Sadly, most mobile devices detect Joy-Cons as two separate controllers, which lack buttons to function as a full controller. This means that it isn't possible to use them unless unless your device is compatible and combines them into a single controller (which is something not a lot of devices can do )

[zealous lintel]

oh alr ty!!! ^_^

[quiet pumice]

Hii, anyone have that, i have an old sexondary, a galaxy s9 whitch is stucked on android 10 but i cant enter the game, only server error...

[formal rivet]

Hi, does anyone here experienced crashed out after entering the unlocked theater phase 2?

[red moon]

Hi there. Does anyone know if I can switch language in game??

[outer hollow]

It follows device language for android

[red moon]

Oh, okay. Thank you

[sudden kayak]

and it happened recently after few last updates I think. Like, in May I had 0 issues with sky, but now it appeared Idk why

[formal rivet]

Hi there, I have been crashing out from the latest theater entering, but there's no one here having the issues. Can someone gave me an answer as to why this is happening? Noone answered the questions too, and tgc is not fixing the crashes

[past arrow]

This is because your device drivers or hardware is conflicting with the game mechanism. That's why others don't experience the problem, while you with your device encountering it. Report it as a bug so you can raise awareness regardless the issue to devs, just keep in mind that bug fixes take 5-6 weeks at least because of Nintendo switch limitations, and because of cross play we're bound to that

[zealous citrus]

So...last week I went in a eden run with my friends but my avatar never went back to be fully reborn after ascending and goin thru the heaven part...it always brings me back Home and tells me tht I have to complete my ascend over and over again...my friends and I got worried so I came here for the second time...can you please help me bcoz I really dont wanna restart and create a new account from start...I need heeelp

[echo umbra]

Sky crash on my phone please 😦

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[autumn sapphire]

i get that too

.
not sure where to put this but does anyone have this problem guess for one of today's candle quest thing i have to visit the night bird whisperer in prairie village but I'm not seeing them?

[steep pine]

They on a different island in the area. Do a honk and a blue star would indicate where the spirit is at.

Non-android specific questions should go to #questions-and-help instead.

[autumn sapphire]

ooh alright thanks and sorry

[fading pendant]

Anyone has an idea how to activate the voice to text new function? Im trying my best but it still isn't working and gives me instructions that are impossible to follow.

[true trellis]

Make sure to update Sky to have that Speech to Chat feature. It should look like this in your game.

[fading pendant]

I did update it, but it still isn't usable,

[pallid wharf]

Bug report

Please helpme

[true trellis]

What instructions are unclear on your end?

[gritty warren]

You've got the shaking bug from the new update. There is not a full fix for it currently so you'll have to wait until a hotfix/patch comes out. I recommend going to graphics settings and turning on motion blur, it should lessen the intensity (this is not a fix, only adds blurred frames to make it smoother).

[fading pendant]

I figured out how to do it, but my problem now is how to make it into English, it only works on Spanish for me, thanks 😊 😅 I will figured it out some way😔

[true trellis]

You may need to check your language in phone Settings app. Ooooh, and yay!

[fading pendant]

I did it, I had to use all my brain cells, but i did it

[gleaming spire]

my friend also got this bug she put the resolution and fps on high to resolve it but cost lot battery

[lapis birch]

Hey does this happen to anyone? My screen is shaking like and earthquake after I updated it

I tried closing and reopening it but its still there

[maiden plaza]

#known-issues message

[lapis birch]

Oooh I see, thanks.

[heady plaza]

It's blurry

[viral brook]

It's a bug in #known-issues the only solution is to turn the motion blur on

[heady plaza]

So it has to be like that forever?or they gonna fix it

It's pixel

[viral brook]

It's a bug already stated, they will be fixing it in the later update or hotfix

[heady plaza]

Thanks

[viral turret]

Can I ask why is my sky shaking?

[gritty warren]

A bug that came with the recent update. #known-issues message
Best to turn on motion blur to lessen the intensity.

[fringe glade]

Wasn't sure if this was android specific or not but was just wondering if anyone knows what it's meant to say?

[gritty warren]

Update your game and it'll show the patch email.

[fringe glade]

Thanks!

[lapis birch]

Does anyone know why I can't light some friends light? Others are fine but some just don't light even when I press light it

[dawn widget]

Good morning! I updated Sky, and as mentioned in the patch notes, if motion blur isn't enabled, the graphics are very poor and jerky. Unfortunately, I can't play with motion blur enabled because I get nauseous and dizzy. Do you know if there's a quick fix planned? Or should I open a ticket/feedback request to get this issue resolved? Thanks

[gritty warren]

!thatskybug We have no idea if a fix is planned or when it'll come. TGC does know about the issue at hand and will definitely get to it. However you can report it as you see fit.

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[dawn widget]

I'll report this as soon as possible. Until yesterday, the game was displaying excellently. I updated, and the problem was discovered. If I enable motion blur, the graphics are clean and smooth, but with it enabled, I suffer from dizziness and nausea. So I have to play without motion blur enabled. The pixelated graphics aren't a problem, but the stuttering makes the session frustrating, sometimes unplayable. I'll report back in the feedback section to see if they fix this issue as soon as possible. I'd hate to start the new season this way. Thank you very much!

[umbral nest]

Hi, I am new to discord in general and new here. I wanted to report an issue on my live version of Sky. It feels like the world is in a mini earthquake all the time for me, and the graphics are really dotty.

I didn't know where to report exactly, it all looks overwhelming. So I messaged here.

[viral brook]

Hi! The visual shake is a bug shown in #known-issues , the only solution for now is to turn on the motion blur in the settings

[umbral nest]

Thanks for the help! And thanks for paying attention to this issue! I hope it gets fixed smoothly, good luck to the devs 👍✨

[pastel wadi]

Question,is it safe to play existing account on iPad?

Because I played sky on my android phone and I want to transfer it to my ipad

[old quail]

If your apple and google accounts are both linked you can play.
I am not sure what will happen if you try to link accounts after starting new on ipad...

[foggy badge]

Why is this spirit standing here? Is this a mistake or was it put here on purpose?

[fast hearth]

Why is the game violently shaking 😨

[median bear]

Guys, quick question.
Sky ain't supported on my phone anymore but it still says it can be run for android 8 nd up (mine is 9).
Someone can help me figure it out?

[true trellis]

It is currently listed as a known issue and this is a suggested temporary workaround for it. 👇

It is recommended that players set Motion Blur to ON as the view may appear to shake when set to OFF.

#known-issues message

[median bear]

Another question, dose anyone own basic S24? Does it run there? 😭

[vagrant acorn]

Hello there! As far as I know S24 devices can be used to play Sky.
But it is best to check the technical specifications of the device, as sometimes there are a few components that might change from one region to another.
You can then compared to the list pinned in this channel.

[true trellis]

Samsung Galaxy S24? It's a 2024 flagship phone with one of the top of the line SoC, suffice to say it can run Sky and smoothly at that.

[bright osprey]

A new bug by tgc 😭, What helped me in stopping the jittering is by putting it on high resolution and high fps (to the max), motion blur had little to no effect for me, but can be for you (that depends) so yeah 🥲

[torpid shore]

Hi, well I know a LOT of people have an issue to log in with Facebook, so they just linked the account with Google or something (in game)
but if I only had linked Facebook, and I can't Log in with it in SKY, I can't link my Facebook to another account, what I have to do? I contacted to Technical Support but I don't had a response
Help my account have two years, I don't want to lose that...

[wispy fable]

Hey guys, ever since the update, I have to log in every time into sky with the supporting platform, every time enter my user, password and code, is it a feature or just a bug?

[median bear]

As i thought,just wanted to make sure.
Anyway now it's magically playable again on my old phone 😅 (tnks god cause i needed to wait for a new phone)

[formal rivet]

Does anyone using Android having jittering motion if u set one⚡only after the latest update

[fast hearth]

What does the microphone button do?

[gritty warren]

A known bug that came with the update. Best to turn motion blur on and/or up the graphics if you haven't.

[true trellis]

Speech to Chat
Transcribe your chat message on mobile and PC! Activate by tapping or clicking the microphone icon above the speech bubble icon in the lower left corner of your screen, or by tapping the T button on your keyboard.

Link to Patch Notes:
https://thatgamecompany.helpshift.com/hc/faq/1404-patch-notes---july-18-2025---0-30-0-334880-android-huawei-ios-playstation-steam-333946-switch/#new-features-&-more-updates

[latent spindle]

A bug

[wintry anvil]

Speech to chat android use Third party applications!, I wonder why I can't find that feature on my phone but my other phone include so low end device. It turns out it's because I disabled it speech Recognition & Synthesis

That's why my low end devices when turn on that feature get shuttering

Does that mean the features on Android, speech to text on game (speech recognition & synthesis) and on keyboard (gboard, microsoft swiftkey, etc) are just the same? But just made Practical or style

[foggy badge]

Unable to talk. Chat does not work for both voice and manual recording. Messages are sent into the void

[keen silo]

When will the manatee ear and tail come to live? Is it next week?

[gritty warren]

!wafo We do not know the date when. It will come later in the season that's all we know.

[upper sail]

Members here don't know when things will happen unless its been announced in #news. Best to Wait And Find Out (wafo) in the meantime. Hmm, kind of sounds like waffle when we say it together 🧇

[keen silo]

Ah I see, thank you!

[nimble parcel]

where can i re-enter the seasonal area?

[main gyro]

):< I've watched the stupid Two Embers screening 3 times and it still won't give me today's reward. Am I missing something??

[steep pine]

Did you use the lantern near the guide to enter the screening hall?

[arctic herald]

Bug or what? While I was playing, my screen was shaking, but the recording didn't seem to shake. Playing like this makes my head dizzy and uncomfortable on Android.

[main gyro]

Yes

I exited it and rejoined through the lantern and watched again and it's STILL saying I haven't done it

Screw it. I'm not watching this damn thing a 6th time. Games broken, screw this.

[past arrow]

#known-issues disclosed that it can be resolved by enabling motion blur in game settings

[drowsy dock]

How long is the update supposed to take to download? It's been well over 40 mins now 😭

[past arrow]

1-2 minutes, so it's most likely your connection. The update is 163mb

[shell storm]

I've been watching the screening 4 times. Can someone explain why I can't claim the prize?

[covert pagoda]

This is what I was looking at(I know this is late, sorry)

[steep pine]

these are definitely fake, sky codes would not spell out actual words due to the dashes within them.

[covert pagoda]

Aww man
I was just wondering because I saw a website that had definite fake codes. Like the codes could (supposedly) give you 18437 hearts or something like that, it was unrealistic amounts of currency. These codes seemed a bit more believable, but oh well

[old quail]

Maybe it's something for the chinese server..? English words might be odd for that though.

[past arrow]

It isn't, since it mentioned global events and promos as well. Most likely a content made by a chatbot: it has typical wording and AI can have such additional "hallucinations".

[rugged elm]

hello the cinema is black and there is only the audio

is that an internet problem?

[past arrow]

Most likely your device hardware or drivers can't support it, it isn't an internet problem.

[rugged elm]

alright thank u❤️

[woven mist]

Anyone get crashed when go to cinema? I turn off the sub, and set the Graphics low but i still got crash

[neon sage]

I just updated the game and my screen is "shaking", its honestly making me lowkey dizzy
I tried reloading but nothing seems to work, anyone know what the problem might be?

[thick grove]

Known bug. Enabling motion blur should fix it

[neon sage]

That worked, thank you!

[winged flower]

hi hi, short question, I just purchased the pass but it isn't loading in on my account, I received the confirmation mail though, as well as a notification that the payment went through - any advice on who to contact about this?

[median plover]

hello!! anyone else experienced an automatic outfit change after purchasing the season pass? i bought the season pass and with my seasonal candles, i got an aurora themed makeover...

[past arrow]

!support - contact them in-game because it seems to be an account specific server database related issue

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[mint helm]

Try leaving the screening cinema or go back to the first cinema/normal screening (not the two embers screening) where there's a nominees, tio stream etc., there you can try claiming the tix

[rich flower]

Everyone have screen shake?

[vagrant acorn]

#known-issues. Enabling motion blur should fix it

[waxen sequoia]

Hi everyone, how do I access the new seasonal area after completing the first mission? I've tried everything, but short of redoing the first mission, there's no way...

[inland iron]

Do you know ther the other season are in the boveda??? Well there. You can also acces from the village if you go where the cinema entrance used to be

[waxen sequoia]

Dude, I already tried, if you sit in the collaboration room, it takes you to the cinema entrance.
If you turn to the guide (lantern), and click on the teleporter, it tells you that you are already there. . .

[inland iron]

Yes

Try to exit the proyection, like- next to the statue you nva sit to exit the proyection of the ch.
Then wait a little, like i said i had to do it 2 times cause it didn't detected as i watched the ch

Btw, did you watch it? Like you pessed F in the eye icon and whatched de whole ch???

[vagrant isle]

#questions-and-help message

[fast lion]

Does anyone know how to Switches the in game language?

[steep pine]

For android, it's by changing the language of your device in device settings.

[heady dove]

Hello, I tried linking my Nintendo account but it never links up with my account, as for why I'm trying to link the account is so i can play it in pc version. I've tried many times even with a steam account but the link icon to the account menu isn't linking.

[green pagoda]

Can we buy manta ear now?or when?

[steep pine]

28 July onwards.

[verbal wigeon]

Someone here is having a problem with the screen record sky on Android.. cause every time I save and open it says '"file can't open"

[azure cobalt]

did they remove the chibi fall from eden?

there is a platform under the ground

[gritty warren]

No, it should still work

[grave cove]

no questions, but to congratulate, we finally have gotten the ios level quality

[verbal wigeon]

Hey guys Someone here is having a problem with the screen record sky on Android.. cause every time I save and open it says '"file can't open"... 🙏🏻

[vagrant acorn]

IN this case, for someone recording a video that instead of "Save to photos had a "save to files" they could not convert the file to viewable video
Tea time said: "It’s a common bug, unfortunately you’ll have to retake it. Saving it to files makes the video inaccessible. It’s happened to me before and usually just taking another video gives me the option to save it to the camera roll". Source: #questions-and-help message

This is related to Ios but maybe it does help you a bit...
"I’m on iOS. After I hit the stop button on a recording, there’s a pop up (usually on the left side of my ipad) that asks where I want to save it. I usually click “save to photos” and then it’s in my gallery. Sometimes the recording is too big and I have to click “save to files” instead. You may need to make sure that you’ve allowed Sky to access your gallery in order to save them. (Settings > Privacy & Security > Photos > Sky)" Source: Casey #questions-and-help message

[rancid fog]

So back in the day before I took a break from sky this prop when placed in forest used to block the rain and I would listen to the sound of the rain hitting the prop so this morning when I logged on to listen I realised that it no longer blocks the rain nor do we hear the sound is it a bug or was it changed?

[woven mist]

Anyone know how to get to cinema without being crash? My phone is android 11 but every time i try to go there i alway crash even my graphics setting is low

[warm sedge]

How do I change my keyboard???

When I play on a piano in sky or something

Also I want to explore the new map but idk how please tell mee

[old quail]

There's only one layout for mobile. You can make it bigger with the + in the upper right,but that's it.

[rare heart]

NEED UPDATE FOR TURN OFF SOMETHING LOOK LIKE VOICE CHAT

[vagrant acorn]

The Chat to text feature is a newly addition for all the platforms, not only Android. You can leave your thoughts at #live-feedback for Devs to read it.

[verbal wigeon]

I'm trying to screen record like I always do.. but after I do it and save it it says "file can't open it" any solution?

[vagrant acorn]

Hello there!
I was about to post a link with a few things I looked for the other day with the same issue, at QnH.
I am not sure if it helped or not yet... but here it goes...
It is not a solution yet, because this looks like and old bug returning to Sky, but hope somehow it helps... #android-questions message
You can report the bug at #bug-reports-android. Or contact Support to see if they can provide an answer for you.
Certain issues are more device -related, others are more general.

[timid hearth]

Hello I need help my in game recording looks like it's in slow mo and it's not synced to the audio.. I've tried uninstalling the game for at least 5 times, tried lowering FPS and resolution.. nothing happened 😔

[past arrow]

!thatskybug - read below how to report it as a bug As a workaround, use other third party or Android built-in screen recorders until it gets fixed.

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[wispy fable]

I see... I reported the bug, unfortunately it went twice into the Android bug reports section bruhhh hopefully they fix it soon cuz I'm getting tired of logging in every single time just for some seasonal candles :'(((

[thick grove]

All bugs that occur on android will go into the android bug reports channel

Have you tried logging in with a different login method?

[wispy fable]

Ohk, got it!
Yup, still the same 🥲

[bright lion]

Ohhh happens in mine too not in slowmo but like the audio is ahead of the video always

[thick grove]

So doesn't matter if you use google or Facebook for example, you have to log in each time?

[wispy fable]

Correct :'))

[bright lion]

Lol i don't really know if u all can see the audio issue in this but I have this video only for now 😂

[thick grove]

Could you try uninstalling sky, playgames and remove your Google accounts from your device then add them again manually and installing sky and playgames again and check if that helps? It takes a bit of time but thats the only thing I can come up with

[wispy fable]

Hmmm I've tried uninstalling and reinstalling but I haven't thought of logging out entirely, I will try this thank you

[bright lion]

Ohhh its in your account only you will have to go on setting and log out then log in again and click on stay sign in you didn't get that option????

[wispy fable]

Nope, I checked don't see that option (only shows log out)

[amber perch]

Hey I want to link my sky account to steam from mobile but whenever I click the sign in button nothing Happens
Any solution

[drifting zealot]

This is a bug that’s been happening for a while. I recommend reporting it: #bug-reports-android

[nova lion]

is linking to facebook bugged? my friend is unable to link his facebook account

[past arrow]

Facebook is unreliable, even the game regularly calls attention to steer to other alternativea

[harsh swallow]

Anyone know?

[tawdry sparrow]

unless it's been patched this place always had a bug that it showed there being one 😅

[harsh swallow]

I see..I seeking a whole map and think it is this bug or something

[tawdry sparrow]

yup it's still there 🙂

[cedar spindle]

I have all the spirits in GW, why does this happen?

[maiden plaza]

todays daily quest (relive fainting warrior)
that tombstone is fainting warrior's

[cedar spindle]

Ohhhhh

[main coral]

is it a bug that everytime i try to connect my steam on my mobile it kicks me out of the game

[native merlin]

anyone else getting screen shake when motion blur is off?

[gritty warren]

A known bug, best to keep motion blur on.

[cedar spindle]

Can anybody remind me where the fainting warrior is?

[steep pine]

Far left of first area, behind a pillar.

[mellow belfry]

Hi! I have a game login issue since 07/22/2025 in my Android device:

I'm experiencing a technical issue with my game account. When I try to log in, the system asks me to confirm if I want to enter my account, but instead of allowing me to access the game, it repeatedly asks for confirmation, creating an infinite loop that prevents me from playing normally.

Steps Taken to Resolve the Issue:

• I've verified that my device meets the game's requirements and exceeds them.

• I've checked my internet connection and have a suitable speed for playing without issues.

• I've consulted with player groups and found that several users are experiencing the same problem, suggesting it might be a system error.

Consequences of the Problem:

• I'm unable to access my account to play the game normally.

• I'm unable to obtain daily and seasonal rewards, which affects my progress in the game.

Request for Assistance:

I appreciate your attention to this matter in advance. I hope you can help me resolve this issue and enjoy the game without interruptions. Have a good day.

[past arrow]

Hi, you didn't respond in #questions-and-help but I see you reposted here so I'm asking here as well - what's the linking method you're using? Do you have "google play games 🎮" app installed from the app store?

[mellow belfry]

Well, I tried using the Google Play Games app since before I could switch accounts when the game crashed, but in this case the game doesn't appear as linked to my account, as if it had been unlinked somehow.

[past arrow]

Although staff won't hunt you down for just having another account, as per Terms Of Service the game is meant to be used by one account per person. Maybe that could cause the issue.

Try the following:

• Log out from all google accounts in your phone settings
• Delete Sky and Google Play Games apps
• Sign in to your phone settings with the Google account you'd like to choose to use with Sky
• Reinstall the applications from the Play store
• Log into the same Google account in the Play games app
• Start Sky and select the Google account you're playing from

[main gyro]

Are we supposed to be moving very fast when running / jumping in sky now? I feel like I'm going like 4x faster than before, all I'm doing is jumping while I run. It's never been this fast before

[silk urchin]

Hi! Good morning, I have a question

My friend has an Android 15, a galaxy A35 5G... But you still can't install sky cotl, is there a problem with updates?

"Android version"

[viral brook]

It seems to be due to the micro mode in Aviary? :o

[silk urchin]

Please if anyone can, help me

[wispy fable]

Yupp same problem here except I'm able to log in after confirming every single time

[past arrow]

Your friend should try the following:

• delete Google Play Store data in android settings
• restart the device.
  This usually should resolve the problem!

[silk urchin]

Oh Thanks you so much!

[oak fiber]

I have a Bug on admiring the saplings thing

Idk where to report this

or who to tell without interrupting too much

[thick grove]

Clear the cache in app settings, then restart your device. Once logged in again, try clicking the quest shrine and try again. Switching to cellular data may help as well

[oak fiber]

Tried a few of those and still not working

I'll try restarting my phone later

[thick grove]

I gave you the exact order of steps to recreate

[oak fiber]

I did the exact thing as you said but still broken

And Thanks for your time <3

[thick grove]

Switching to data didn't help as well?

[oak fiber]

I don't have data sadly

[thick grove]

Ah ok. Can you measure your connection on speedtest.net and tell me the results?

[oak fiber]

I promise you that my internet is very much ok

[past arrow]

Could you mind sharing your download speed and ping latency with us, just to make 100% sure? Unlike other internet based apps, Sky is very sensitive to good ping latencies. You can check on https://speedtest.net

[spark compass]

Hello! I have a question! Is there any way to avoid krill without dodging in android? For example, in ios, you can use control center to avoid krill attacks

[past arrow]

On iOS - and some android devices - that's a bug, which could be patched anytime. Krills are meant to be dangerous, and could be dodged in-game. Or if it hits you, you can close the game immediately to prevent losing winged lights.

[thick grove]

Did a problem with daily quest occur today again?
Also message support about yesterday and they will compensate you the one missing candle

[past arrow]

They won't for individual less widespread bugs, based on my own experience.

[past arrow]

Are you playing from any country that filters internet traffic to Amazon servers by chance? Do you use proxy or VPN?

[pale violet]

Every time there is this daily, it doesn't work

( Recharge your light with a jellyfish )

[thick grove]

That's not a jellyfish, that's a light bloom.

Also make sure to deplete all your light before recharging on a jellyfish

[maiden plaza]

~~ not necessary to deplete all after an update right...~~

[oak fiber]

Nope i Don't use real money for games

Dollars are too expensive for my country

[oak fiber]

I'll give you an update once I finish today quest

[thick grove]

Oh, they changed it?

[maiden plaza]

iirc they changed a while ago

[fickle glen]

I saw a IPAD player having a bug with the cinema and the whole new season. Does anyone know of an update that fixes this issue?

[gritty warren]

What bug is the player experiencing?

[thick grove]

Literally wrong channel for this. Check if they have their Ipad on the newest version (preferably not iOS 26) and if their application is on the latest version

[fickle glen]

I don't know where to ask so here I am- but still thanks bud 🤝🏻

[fickle glen]

She can't access to the cinema, that means she literally can't do the season quest, check the seasonal map, get seasonals spirits and all stuffs according to that 💔

[gritty warren]

Xander is right this goes in #questions-and-help. However that sounds more like a OS issue like Xander said and your friend can't view the film or visit the area. The game explicitly states that it won't work if the device doesn't meet the minimum requirements.

[pale violet]

My bad , I translated word for word

[vagrant acorn]

Sorry for the late ping but...has your friend tried to start the seasonal quest yet?
I did if first without watching the chapter of the series.
And tickets should be available for Switch abd Android 8 players just by entering to the Cinema (they may need to get in, leave, and enter agai n before tickets allow you to pick them).

[oak fiber]

Alright Sorry for the delay.. Today's quests are done and no bugs, thankful

[oak fiber]

Is this compensation still available?

[past arrow]

They don't compensate for individual or less widespread bugs, based on my own experience. You can give it a try, but there's no procedure, or guarantee at all.

[silent charm]

Hey, I have a question. Where do I get notification for a new redeem code?

[thin trellis]

I don't even know where to input them to get the reward

[pastel wadi]

is just me or the androids and switch have problems right now?

[buoyant dagger]

In news or patchnotes or blog probably, but so far there has been only 1 redeem code ever within 6 years afaik. (it was for 3 plushy spells during moomin season)

[buoyant dagger]

In settings > Sky Code (where you also input friend codes)

[silent charm]

Oh, alright. Thank you so much🙏🏻

[wraith tartan]

Hello everyone sorry I suddenly ask, did someone know where to buy the iap of Butterfly blossom memento? I search it on the iap shop button it wasn't there anymore ( sorry for my bad English).

[tawdry sparrow]

https://webshop.thatskygame.com/

There seems to be some issues that some iap don't show in game, you can always buy them in the web store.

For your long id you can find it in settings --> accounts --> account details

[wraith tartan]

Thank you for the information!!!

[digital sedge]

Is there any known reasons for cinema to not work on android? (Not android 8, but newer one)

[thick grove]

Probably just shoddy drivers or not enough power

[digital sedge]

Hmm realme rmx3195, was oppo so could be vulkan + it is weak as well

[frank latch]

I can't find the cloak of darkness , does it only affect android users or it's been removed when part 2 is released??

I wanted to buy it 😭

[steep pine]

It's on a mannequin at the cinema

[frank latch]

Oh thank you !

[solar folio]

what do i do if the game just crashes mid cutscene on second seasonal quest (the cutscene after collecting all the seeds)

(i have a 5yr old ish android to say the least)

[buoyant dagger]

!thatskybug - it crashes for a lot of players, so it's a quest problem, not a device problem. Please report it to let tgc know

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[solar folio]

ah i see was curious if it was to do with the game or the device, thanks anyway

[open linden]

I watch two Embers Part 2 Why can't I receive my tickets?

[glossy aurora]

Came here for the same bug
This relieved me, thanks!

[past arrow]

Just some tips, might work or might not:

• try with various different shared space props
• try to finish the shared space and collect the seeds quickly
• try with various different graphics settings
• try to record it with system's built in video recorder

[glossy aurora]

Thank you!
already did the quest pretty fast

[chilly fog]

Does anyone know where I can buy the flower? Or have I already missed my chance to get it?

[thorny dagger]

Why do my recordings show up in slow-motion?

[hearty thistle]

Why do I experience this several times while playing? Is it only me? Or my phone isn't support to play anymore?

[vagrant acorn]

If you were trying to complete the second seasonal quest, a good number of players are experiencing crashes. It may be related to the quest it self.
Please report the issue if you can, in that case.
Additionally, you may try lowering graphic settings, using other props, decorating and naming the shared space as fast as you can.

[wind ferry]

Why my Sky: Children of the Light world shaking all the time?

[thick grove]

Turn on motion blur in graphics settings

[wind ferry]

why?I didn't have this problem before the update. After the update, I was completing the second-level mission and it suddenly crashed. After I restarted the game

[thick grove]

!thatskybug report it. For the shaking, it's mentioned in #known-issues

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[lost scroll]

can i play Sky on helio g200 processor phone?

[thick grove]

Better to say the phone you have in mind as it depends on several factors

[lost scroll]

its a new Model. Infinix Hot 60 Pro Plus

[tawdry sparrow]

To the least you could try it out, many games can work even on below minimum requirement hardware.

[thick grove]

Checked the tech sheet and it should run sky, but just as an info, the cpu is not very energy efficient, so battery life while gaming isn't optimal and the GPU is too weak to support 60 fps (I put a 60fps cabable gpu in comparison), so it won't be the smoothest gaming experience

[lost scroll]

Thanks man

[thick grove]

You're welcome

[thick grove]

Not sky. Even the current requirements are quite old and many devices that meet them barely, struggle or can't handle sky at all

[tawdry sparrow]

The current minimum specifications are:
ARM 64bit with Neon, GPU Adreno or Mali GPU (aka Snapdragon, Exynos, Kirin chipsets).

Android version 9.0.

Vulkan 1.0.

2gb RAM or more.

8gb of storage to download and install, but the game should only take up about 3gb of space when it is complete.

Which was updated less than a year ago. So I wouldn't call that old or outdated at all. Actually they're updating it pretty frequently compared to other games.

Source: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/569-can-i-play-on-my-android-device/?p=android&s=patch-notes&f=patch-notes---may-17-2022---0-17-5-191024&l=en

[thick grove]

2gb ram won't work as most companies won't include a 64-bit kernel or os structure, which is crucial for sky. At least 4 gigs are needed just to ensure a somehow playable experience. Also I referred to the requirements as old. Android 9 was released almost 7 years ago 6th August 2018. Most developers won't include updated graphics drivers nor vulcan drivers for such an old android version, which again is crucial as we've seen it with the Moto G Power Series. Sky really is sensitive when it comes to requirements and will tell you instantly if a requirement is somehow not met, even if it's due to bad software optimisation

[tawdry sparrow]

I can totally understand your technical point of view, but something that looks theoretically impossible on paper doesn't mean it doesn't have a chance to work. I don't think it's ever wrong to suggest someone try it out as it might take less than 5 minutes, and you will be able to get a clear result.

[thick grove]

Well better not if it's about a possible purchase of a new phone 😭

[tawdry sparrow]

this one I do agree 🤣

[still eagle]

Heya, I just want to ask abt how refunds on this game work. I've made a refund for the season pass since I made my payment with the wrong system, refunded it less than a few hours after and just the other day it ended up going through. I'm currently waiting for all my items and seasonal candles to be revoked, and i was wondering, how long does this usually take?

[past arrow]

Hi! Revoking items takes up to several weeks, but if you're concerned, feel free to contact support in-game for clarification and assistance

[still eagle]

Is there a way to request for a quicker revocation? I'm hoping to still be able to purchase the season pass again before it ends

[past arrow]

I'm not sure if you can purchase the season pass after refunds. Definitely contact support

[pallid bough]

how to zoom out on android? i tried pinching and it didnt work out not even once really, only thing that zooms out is when i turn the camera down on my skykid from above. but what if i wanna zoom in then? or zoom out when its low? a lot of times i need exactly that but i cant do it :(

[past arrow]

Zoom out works the same way on all touchscreen devices, with pinching. If it doesn't work it's because of the environment: the camera would go oob because of a game asset behind it and the game prevents it. Try zooming out elsewhere

[faint cedar]

Hi, so I was playing in the quest area. I was meant to help resourceful recluse decorate his house, but I got distracted and explored every direction of the market. I did trigger the first 1-2 seconds of the cutscene but i went back outside market because I wasn't ready to do the quest. I did more exploring and I went home because I got stuck. When I went back, the blue star pointing the direction of the quest is gone. I tried going inside the market and there's this loading black screen fadeout happened for a quick second as if im entering a new area. But the recluse spirit is just standing there like your usual spirit friendship tree, and no cutscene is happening. I find through a walk-through video that you have to help him clean away the leaves or something but the leaves didn't appear on my side at all. Is there a way to fix this? 🥲

[buoyant dagger]

Going anywhere else ends the quest progression, so you need to restart the quest at the season guide (the lantern) either in cinema or at the street before the market

[faint cedar]

Thanks!! I'll try that later. I tried the lantern at the street but it wasn't working. Will try at the cinema

[ruby vessel]

Hello there, is there a way to get back a player acc? She can't login anymore (thru her fb) bcz someone else took it & changed the password.

[past arrow]

!support - she should contact them, let's hope support can help

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[sterile hare]

damn graphics is so much worse on xioami 15 compared to xiaomi 13

[past arrow]

Yes, snapdragon 8 (especially gen 2) uses different graphics handling and not being optimized yet

[sudden kayak]

at least it works now without any shut downs (welp, for me)

[warm seal]

For the last two years(?) ive had this issue where I haven't been able to see my friends online if they logged on after i did. If i restart the game, I can see them be online, and can follow.

Is there something I could do on my own end to help Sky recognize them when they log on? It used to work on this same phone before then. And I would have expected enough people to recognize and report as a bug that it woulda been patched. In particular, its with my partner who gets on IRL with me (same wifi or not) and plays on IOS
(@ reply me please )

[devout narwhal]

Hi, anyone can help why my photo turned out too bright like this?

[bright hawk]

Because your camera thinks you are the light of this world

[burnt bay]

Hey, Is there any way to watch the videos in the cinema? I have installed the game on my phone (android) and then also on my notebook through steam too, but it just doesn't work on either.
The cinema screen just doesn't do a thing when I am in the cinema.
the screen is always black, and (seemingly randomly) sometimes there is some sound playing, but not specifically when I try watching something .-.

Is there any workaround so I could at least watch the content somewhere?

[past arrow]

!patchnotes and #known-issues stated that outdated devices can't support the movie feature as for steam, if it's PC, update your graphics drivers (still a decent hardware and connection are necessary), if it's Steam Deck, refer to this post in #known-issues message

[upper sail]

The patch notes for the most recent update are always posted in #news. You can also find them at http://bit.ly/sky-patchnotes

[burnt bay]

okay, I'll try to update my graphics driver, thank you!

[green pagoda]

Can we refound money after purchased from sky official website store?

[simple mauve]

!support - For webstore refunds you can contact Sky's support and/or Xsolla's support here https://help.xsolla.com/en/xsolla-pay/i-have-issues-with-xsolla-pay

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[opaque gate]

Lol nice one

[torn rock]

Emm does everyone have a problem where motion blur is not functioning?

[past arrow]

Can you elaborate how? What model is it? (Example Samsung Galaxy s20)

[torn rock]

Honor magic 5 snapdragon 8 gen 2

[raven socket]

Is anyone having server issues? The game won't let me in and it says there might be server issues

[past arrow]

Snapdragon 8 gen 2 uses different features than its predecessors, it has performance issues with Sky

[past arrow]

Since no one asks similar questions in #questions-and-help (all platforms use the same servers because of cross play), it means there aren't server errors, therefore you have a connection but it can't keep up with Sky.

[torn rock]

So is it only gen 2 problematic? How about below that chipset

[past arrow]

They seem to work fine, and snapdragon 8 gen 3 works well, too

[green pagoda]

I have a question. Can we journey Cape White version from Sky Cotl website store? I only see red version

[buoyant dagger]

White one is only available ingame

[sterile hare]

new update and graphics is still bad on Xiaomi 15

[true trellis]

Said update is just a hotfix, it doesn't include and/or say graphics improvements and whatnot.

[versed parcel]

My game crashes in the season's second quest, I can't continue doing it even with the lowest graphics

My phone is Tecno spark 20 pro idk what's wrong

Should i report this

[tropic bane]

hey guys, just updated my app, and this is happening every time I try to collect dailies. This means I am unable to collect the assignment sheet and do them. I am pretty upset and confused right now, as if I can’t fix this, it will cost me 4 season candles. Is anyone else having this bug? Does anyone know how to fix it?

[viral brook]

This isn't android issue, it's ios, however I don't have this issue either. Maybe restart or try picking it up from aviary

[tropic bane]

ok, thanks. I clicked on the wrong channel, omg 😭. Maybe I need to start getting more than 4 hours of sleep lol. Thanks for the reply

[uncut fox]

Can someone add the jump button back into apple / my tablet pls?

[viral brook]

This is android question, but you could check the setting and select two handed mode

[tropic bane]

go to settings and then 2 handed mode, that should do it

[uncut fox]

Thanks guys

[viral brook]

Np!

[tropic bane]

any time!

[thick grove]

Really late but have you checked in your settings under graphics if you have the hdr option? If yes, turn it all the way down

[wicked hinge]

hello!!! was wondering im the only one who experience this, after the update the controller is different from before. previously, if you pan down your controller while gliding, your skykid will plunge down quickly. and I feel like after the update the camera isn't as smooth as before. is this a bug or is it the new update? thank you!!

[copper gull]

One last question... Does anyone know how expensive the krill cosmetics could be?

[wicked hinge]

twelve usd if im not wrong

[halcyon jolt]

I already showed you my problem when it will be resolved I can't wait anymore I'm missing all the events I can't even play

[thick grove]

Devs don't read this chat. Report it or contact support

[halcyon jolt]

Why? Can't I talk now?

I'm suffering from a game bug and I can't play. I've already sent my problem and they haven't solved it. You want me to stay as I can't stand waiting. I'm missing out on events, my farms, do you want me?

[thick grove]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[devout narwhal]

Ahh so that’s it! Thankyouu 😍 now it looks normal 🤩

[vagrant acorn]

Hello! I’m late so I won’t ping, but understand your sadness; please keep in mind that most of us are player - just like you-, trying to help other players.
To make a report in the bug report channel, you need to open DMs for Skybot to be able to reach out, and then click on the flame icon to start filling the report. Devs read the bug reports, even tho we don’t get an individual answer. All the details we provide can help Devs to identify what is the issue and try to find a fix for it, if possible. I also recommend finding the specific data concerning your device and Sky update that is in your device beforehand.
Another option is to reach out via in game support link, which would not be possible if your device can’t keep Sky game open before crashing. And there is still another option to reach out to support: via their website, using an email. This can grant you a direct answer,… just keep in mind it can take them from a few days to a few weeks, depending on the amount of issues, reports and whatever information they need to have at hand before replying. (please check the links that Skybot already provided)

You mentioned (from doing a backwards research) that your device uses Android 8. Have not mentioned which specific device model you use (eg: Huawei Y7, Samsung Galaxy A31, etc), which sometimes can provide hints to people trying to help in here, if anyone heard about similar cases or found a workaround.
But it can be helpful to you to check if you have your devices OS and Google Play up to date, as well as any other app used to play by your phone (some have a gaming center app of some sort). Clearing cache from Google Play (besides Sky app) may help as well.
And also force closing any other app when you will open Sky, so there’s nothing else still working on the background consuming resources from your phone.
Part 1/2

Part 2/2:
Sadly we need to remember that Android 8 has a very outdated version of Vulkan (Uzephi said time ago it’s: 1.0.3 released in 2016), a video driver that is essential for Sky rendering images properly. This technical limitation will impact the device’s performance, making it more prone to crashing.
But the only thing Devs mentioned specially for Android 8 at the most recent Patchnotes is the inability to use the Cinema feature (due to technical limitations).
Good luck!

[cosmic parcel]

Hii i would like to know if anyone is going through the same thing as i did cause this is kinda annoying after the update....

Yesterday after the update i can't seem to get into the game and got stuck at the log in menu, i clicked the play button and nothing, the play button disappeared but i just stuck there, i tried several stuff which is, Closing and entering the game again, Restart my phone, turning off and on the internet connection, and lastly Redownloading the game (which led into another problem)

Now after Redownloading the game I can't even log in using my main account, however i can log in using my alt account

If anyone knows what's wrong I'd be happy to get some help, currently I'm waiting for the response from Support team as well, Thanks 🫶

[vagrant acorn]

You'll need to check if the google account used for signing in on Sky is the email you want through that app.
Make sure you have "google play games" app installed and updated. These steps will make sure that play games is opening and letting you confirm which google account you want to log in with.
How to switch google accounts by Kai
#android-questions message
Also… a friendly reminder that having multiple accounts for any advantage of the other account breaks Sky’s Terms Of Service.

[thick grove]

Note that the requirements on the helpshift page also already state, that android 9 is recommended

[vagrant acorn]

True, Xander.
Not sure for how long Android 8 devices will be able to still manage to make Sky work for them.
Lets hope the player realizes we are just trying to help, providing what we've learnt. But hardware issues are out of our hands.

Might be a good idea if Devs also updated the requirements pinned in this channel as well.

[past arrow]

....And android 9 is roughly a half decade old 🧓

[thick grove]

Also 7 years already. Dang, time flies

[vagrant acorn]

True! Time flies and technology changes very fast.

[slender echo]

is anyone facing the same problem? my android is 13 and my phone is almost new, i just wanted to update the game

(translate: app is no longer supported on your device)

[vagrant acorn]

If you were already playing Sky recently and you can't update it may be due to issues from Google Play app. In those cases, if Google Play says “this app is not compatible with your device”, (as I can see from your pic) try this;
Go to settings >Apps/Storage>Apps search for “Google Play” “Google Play Services” “Play Store” and “Play Games” and delete their cache/ (if cache didnt help...try data) if you can; after that try downloading Sky update again.

[slender echo]

i will try, thank u very much for ur help

[slender echo]

It didn't work, I'll wait the support to help me :/

[loud sequoia]

Hi, I'm suffering from (server issue) it's appear every single time i try to play so i can't play, any help?

[reef sorrel]

When was the Krill horns and tail going to be released?

[viral brook]

Upcoming Monday. Also for non android issue related question, please ask in #questions-and-help

[cosmic parcel]

Thanks! And don't worry i play with my alt only when I'm bored or have nothing else to do in my main,🫶🫶

[vagrant acorn]

That is a good idea. Hope solution worked for you.

[cosmic parcel]

Sadly it still didn't work, but thanks a lot 🥰🥰

[past arrow]

Although staff won't hunt you down for just having another account, as per Terms Of Service the game is meant to be used by one account per person. Maybe that could cause the issue.

Try the following:

• Log out from all google accounts in your phone settings
• Delete Sky and Google Play Games apps
• Sign in to your phone settings with the Google account you'd like to choose to use with Sky
• Reinstall the applications from the Play store
• Log into the same Google account in the Play games app
• Start Sky and select the Google account you're playing from

[cosmic parcel]

Hmm I'll try that then, Thanks!

Update: it's still not working, still brings me back to the confirm or switch option pop up ;-; but either way thank you so much for the help

[fiery vault]

When that happens to me I force the app to shutdown delete cache and restart my phone

[cosmic parcel]

I did all of that beforehand and the problem is still there, thanks for the help tho🥰

[umbral jolt]

Hello, I have been a player of the Sky Children of the Light game for years, I have been suffering from an extremely annoying problem since the new season started, Could someone help me contact Company support? I can't do the new season's missions because that new map is so stuck!

[buoyant dagger]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[twin vector]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times : (These timestamps are in your local time!)

<t:1745650800:t> 》<t:1745658000:t> 》<t:1745665200:t> 》<t:1745672400:t> 》<t:1745679600:t> 》<t:1745686800:t> 》<t:1745694000:t> 》<t:1745701200:t> 》<t:1745708400:t> 》<t:1745715600:t> 》<t:1745722800:t> 》<t:1745730000:t>

[sturdy wing]

I keep trying to log into a Huawei account — but the white space below doesn't disappear and text is overlapping.

I write the phone number, and password. And they requested to verify the email — but when I do write the email; nothing happens.

The transparency/overlapping stats and no button shows.
Is this normal?

[past arrow]

Nope it's not, it seems to be a browser problem: Sky doesn't have a separate browser, it rather uses the default browser by your Android system. Try disabling all content blockers (if any) in your default browser, or download a different new browser - set it as a default one - restart the device

[marsh shuttle]

Are there any tips or tricks to avoid getting separated from your friends when entering the memory quest anniversary area? I always get separated from my friends because I want to take pictures in the gutter :((

[past arrow]

Festive tech and friends don't go well together, unfortunately. Having a very good connection can help, but not a guarantee

[fast hearth]

Hello! Can someone tell me if this is a bug or something I'm doing a quest lately but why does the passage guide not showing on the island of dawn?

and before you say something about changing to midnight, I already change to midnight. I even restart my sky but nothing works

[past arrow]

Hello! Since it's not an android tech related question, let's go to #questions-and-help

[fast hearth]

Ah okay thanks for telling me! my bad

[rain pivot]

I have fast wifi and I played a few hours ago now it won't let me raaaa

[past arrow]

Hello! Since it's not an android tech related question, let's go to #questions-and-help

[covert plinth]

Hello, not sure where to ask this question, I play on an Android. For the map prairie peaks, doing the mission for moments guide to do the helpful nodes missions. I cannot finish the moments guide quest for this one picture it says I have to take while it's sunny. I waited more than a week or two for it to be sunny and still is cloudy, because of it I am unable to finish any of it. So my question is. How long is it going to stay cloudy like this? Is this normal?

[pseudo vale]

@covert plinth

[honest totem]

My game crashes on Poco F6 Pro a lot and I don't know what to do anymore....;-;

I can't complete the third mission because of this. . . .

[past arrow]

!thatskybug - report it as a bug, and here's a short explanation of why: #android-questions message

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[covert plinth]

Thank you

[velvet vector]

Um hello I need help trying to download sky but it isn't downloading for some reason

I waited at least an hour but still doesn't want to download 😔

My WiFi is fine and I even checked my storage space there is still like 200gb left so I'm not sure exactly what's the problem plz help :(

[past arrow]

Hi! Is the download process stuck and taking forever, or does the Play store say your device is not compatible?

[velvet vector]

It's just stuck 😔

And then after some time is says the app isnt compatible

[past arrow]

Try switching between different connections (mobile data/wifi) and if it's not working, it's a temporary Google Play store bug in your region or account, try again later

[velvet vector]

Okayyyy 👌

[pseudo vale]

U can try clearing the playstore cache and checking the android version is compatible or not

[velvet vector]

NEVERMIND I GOT IT TO WORK SOME HOW YAYAYAYAYAYY IM SOK HAPPPYYY

I can play sky again :D

[gloomy thorn]

!skyshopsupport

[upper sail]

For help with thatskyshop's orders, please see the information on this page on how to contact support: https://www.thatskyshop.com/pages/contactus

[covert plinth]

I somehow accidentally put my character on the side of my screen somehow, they are basically off center. How do I put it back? I cannot seem to figure that out

[past arrow]

Did you try restarting the game?

[rancid steppe]

anyone else's third daily quest bugged?

[past arrow]

Did you relive the spirit in Forest Brook at least once in the past?

[rancid steppe]

the third being the find the candles in the rainbow, it doesn't appear to me

well, I've reported it in a live bug section, so you can see what I mean

rip 1 season candle

[sterile hare]

i guess 8 elite cpu is not getting good graphics any time soon

xiaomi 15 is 1 year old and im first to try sky on that phone? cant be true

sky is like most simple looking yet most unoptimized game i ever played, third quest ending caused soo much heat i couldnt handle my phone lol

[acoustic hatch]

Does anyone know how I can log into my account if my phone has been formatted? I play on Android.

I get this message but I haven't logged into my account from another device.

[covert plinth]

Too many times

Didn't work still

[past arrow]

Reinstall didn't work either?

[past arrow]

Try the following:

• Log out from all google accounts in your phone settings
• Delete Sky and Google Play Games apps (if previously installed)
• Sign in to your phone settings with the Google account you'd like to choose to use with Sky
• Reinstall the applications from the Play store, including the Google Play Games 🎮 app
• Log into the same Google account in the Google Play Games app
• Start Sky and select the Google account you're playing from

[acoustic hatch]

Ok, I got all the steps in a knot, I'll do that and then I'll tell you if it worked for me.

[acoustic hatch]

Should I install Google Play Games even if I didn't have it installed previously?

[past arrow]

It's recommended if you have login problems, but you can experiment without it

[acoustic hatch]

It worked!! Thank you so much, please send me your code privately, and I'll reward you with daily hearts.

[past arrow]

Thank you so much! No need to send hearts, I have enough, and I help voluntarily.
Of course if you want to be friends, feel free to send me a code, but not for hearts!

I'm happy I could help!

[errant quiver]

Hi, anybody here have an issue trying to log into Sky with the Facebook account?

I've had this issue for weeks and I've tried reinstalling multiple times

[past arrow]

It's a #known-issues , Facebook has always been quite unreliable. If you have alternative login methods linked, try using them instead.

[errant quiver]

I don't OTL
my account...

[past arrow]

Try logging in with the local account method.

[lament axle]

I bought this but don't have the little manatee hat...?

[true trellis]

That mannequin (image you sent) only offers Manatee Plush and Spirited Manatee Ensemble as IAP's. The other mannequin in the Cinema (referenced in the pic below) offers Butterfly Blossom Memento, Cloak of Darkness and Mini-Manatee Accessory as IAP's.

Lastly, for future reference, for non-technical, Android-related inquiries, you can ask them in #questions-and-help instead.

[wintry elm]

Since when Android 8 and Switch can't even handle Cinema?? (Despite I use Android 15, it's fine for me, but curious)

[vagrant acorn]

As far as I know...since the featured was included in Anniversary festivities (5th Anniversary).
Devs mentioned in this server that they tried to find a workaround for those 2 platforms. But could not find one.

[wintry elm]

Let me guess , black screen?

[vagrant acorn]

Yes. A few players mentioned also being able to hear sounds but had no visual images.

[gray wind]

Is there someone else who happens to try to claim the dailies but not received seasonal candles?

[remote gust]

I havent recieved my candles either, yeah.

[gray wind]

That's weird ;---;, not another bug Dx

[remote gust]

I need to buy something from the season spirits too man :(

People have reported this to the bugs so we'll see what happens

[vagrant acorn]

Have you tried claming dailies at "the other home"? Meaning...if you have Aviary set as your starting place, trying to claim them at the old home shrine, and viceversa.

Also...try to verify your internet source, change internet source if you can, clear cache and restart the game.

[remote gust]

I have. It dont work 😭

[vagrant acorn]

I do suggest to report the issue if nothing is working.

[vagrant acorn]

I completed one of the dailies and was able to claim the SC at old home shrine.
Will report if found trouble later with the others. But this may have been a temporary bug o, perhaps, something affecting part of the players. Not sure yet.

[gray wind]

Let's see ;-;, i tried what you said and it happened the same thing as Sequoia

Only could claim one with finding the little mini candles

[vagrant acorn]

I do suggest you report the issue, and contact support as well.
I have been testing this myself, also got some other people to test this, and I am following the reports as best as I can.
Another helper found this mention of one of the Devs that they were raising the issue to Android & PC teams
#general-sky-discussion message

[gray wind]

Oh my, even the devs :o. Thank you so much ❤️

[vagrant acorn]

Glad to be able to provide some answer, even if it does not help a lot. Is better than nothing.

[gray wind]

Of course!!, now I know the devs are on it which is good news

[indigo lava]

I too am not getting my daily missions candles 😭😭

[vagrant acorn]

Unfortunately there seems to be a bug affecting some players from all the platforms when claiming the seasonal candles after completing dailies.
Dailies look as completed but the seasonal candles count doesn't add them.
Another helper found this mention of one of the Devs that they were raising the issue to Android & PC teams
#general-sky-discussion message

You can report the issue here and in game.
!support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[cunning folio]

Helllooooo

Help!
Pleaseee 😭😭
I should be having 95 seasonal candles todayyy 😭😭
But it isn’t giving me my 3 candless
I did cr, dailies everything. Pleaseee
The reset is soon and i don't wanna lose my seasonal candles 😭😭😭

[buoyant dagger]

That's a new bug since a few hours, please contact support for your missing currency

[gilded marlin]

Hello everyone

Has anyone ever experienced the friends list not showing your friends online?

I don't think they blocked me cuz I can still light their candles

but the list doesn't seem to show that they are online even though they are actively playing

Help I want to know if it's a bug or smthng

it's the same in my pc as well

[past arrow]

This usually happens in two possible cases:

• you have too many friends (multiple hundreds), or
• their (maybe your) connection might be lacking

[uncut hemlock]

Hello, correct me if I'm in the wrong channel.
Is it normal for my UI to be like this? It's rly weird and can't figure out how to fix it

[bronze ridge]

That isn't normal. Check within your phone settings for screen resolution and try adjusting it to different settings. It might have bumped you up or down a level changing where the graphics sit. Hope that helps...

[unborn iron]

How do i change my language on mobile

[outer hollow]

The game follows device language

[shy pond]

Not sure if this is the right channel but I have an odd bug i think where when I select the constellation icon to see ancestors and the items all I see are friends. I can interact with them and all that, pretty much same thing as the friends icon near the aviary village tower. Any way I can fix this?

[vagrant acorn]

If It is what I think it is...is just regular game play and not a bug.
If you use the round stone near the shrine at old home or the one near the portals at Aviary Village -called constellation table-, you will be able to see an Icon in the lower middle part of your screen that will let you choose to see the spirits constellations at home .
How To Accessing The All-New Friendship Constellation, by Io
#questions-and-help message
How To Accessing The Spirit Constellation FROM The Friendship Constellation, by Io
#questions-and-help message

[hybrid willow]

Anyone having problem while trying to follow a friend? My game keeps crashing every time I try to follow one of my friends to their current location using the constellation
I tried reinstalling the game but it didn't worked

[vagrant acorn]

What model of device are you using?
Might your friend be at the seasonal area or somewhere with Fest mode enable?

[hybrid willow]

I'm using a Samsung s20 fe
My friend was waiting for me at golden wasteland and I was trying to follow through aviary village.
No fest mode or seasonal area. Just usual Candle run

[vagrant acorn]

Mmmm...how do you feel the temperature of your device? (if it's too high it may close the app to prevent possible damages to the device itself).
I would also recommed you to check your internet speed, as that could contribute to issues. For example with:
http://speedtest.net/
I don't recall having seen mentions of frequent crashings like that save from the current seasonal quests. But if the issue persists I do advise to report this to the devs.

[hybrid willow]

My device temperature was ok and the internet is good as always
I also had the same problem in my ps4 and pc
Thank you for your help
I was browsing the bug report page and saw someone struggling with the same problem
I'll report the bug
Thank you again 💖

[vagrant acorn]

Thanks for letting me know and hope this issue gets address soon.

[pallid elk]

Hello! I've been trying to delete my account for a while now, but every single time, it only shows me "server error" then the game loads randomly and nothing changes. I've tried it like 5 times but it won't stop

[true trellis]

If account deletion wouldn't go through and server errors persists when you try to attempt again, maybe reaching out to Sky Customer Support Team could help you out with this. Just specify to them that you tried manual Account Deletion in-game but it kept giving you server errors. Then request with Support Team if they can assist you with this instead.

Do take note, Account Deletion requests takes 30 days for it to be completed. During that time, you are urged NOT TO log-in to your account for the request to go through. However, if you wish to cancel your Account Deletion request, you just need to log-in to your account.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[lilac kelp]

Hey is anyone else experiencing problems with the in game sounds? I can't hear anything on my poco f5. I'm not sure if it's just my phone or it's a bug that came with the new update

[past arrow]

Did you check the in-game settings? It rarely happens when the Bluetooth of your OS versus Sky are tangled too. Turn off Bluetooth, or if it doesn't help: In your Bluetooth settings, make your device forget all your paired devices, and restart the device. Voice chats or background audio apps - if you're using them - could also be the cause.

[lilac kelp]

I've tried to restore defaults and it works now. Thanks for help anyways!

[vast tulip]

How do I dye this suit?

[buoyant dagger]

Like any other dyeable clothing, in tge dye workshop in aviary (the shops on the left side of the main street all lead to there)

[ivory walrus]

Hello everyone what map have black candle and wich one got the most too

[pallid elk]

Is it going to be like that all day long? :,)

Also, no, my connection isn't the problem

[drifting jungle]

Hi, I factory reset my device and lost access to my Sky: Children of the Light account. When I try to log in with Facebook, it asks me to link to my previous account to transfer data, but I no longer have access to that data due to the factory reset. Can you please help me recover my account or provide further assistance?

[past arrow]

!support can help you with recovering lost accounts. To make things faster, make sure to word them simply but with all details, such as when you log in what previous account does it want you to link to, because Sky is synced to servers online unrelated to your device's data

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[smoky valve]

Could someone help me get chiba?

[quartz perch]

A friend of mine is unable to play sky from their country home, it worked just fine on the city. Any idea what could be the problem?

[past arrow]

Hi! It depends on what exactly does it mean that they are unable to play (crash, stuck at loading, where is it stuck, what anomaly it is, etc)

[quartz perch]

They can't login, it appears to spit out an error about the connection along the lines of "Failed to connect. Check your connection and try again", she does think it might be because of sanctions since she is a Russian player but it would be great if there is a solution since losing all the season stuff hurts a bit.

[past arrow]

Yes, most of Russia's internet service providers block access to Amazon servers, the hosting service of Sky.
Unfortunately, without unsupported and discouraged methods she can't play Sky from there.

Skybot, what do you think about VPN?

[upper sail]

@past arrow Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[lost wing]

I can't log into my steam account, it just doesn't load the "enter" area for the account login screen

[marble shuttle]

you mean chibi mask?

[marble shuttle]

idk what's black candle. But if you asking for black dyes. Its present in wasteland and Eden. Though its tough to collect.

[ancient mortar]

hello is this currently bugged? there's nothing new i've claimed every lights from friends and no friend request either but this red dot remains

[upper sail]

Learn about how you can protect yourself from unsolicited DMs and friend requests, and how to report accounts to moderators of this server: <#general-sky-discussion message>

[past arrow]

This can be either a bug or gift of light/heart sent by someone on your block list

[ionic citrus]

Is the Sentry shield meant to block krill attacks?

Cause when I'm watching videos I came across some shorts about the Sentry shield that can block Krill attacks. Is that a feature or a bug?

[true trellis]

There's this one

Sky Customer Support response from Meowtrix about the Scarred Sentry's shield prop ability:
#questions-and-help message

[smoky valve]

Yes

[buoyant dagger]

Ypu can only get that yourself
If you mean you need hearts to buy it, you can ask for daily lighters in #looking-for-group-live (can't ask for hearts tho)

[ancient mortar]

ah I see, thank you!; . if it's a light from someone on my block list then I can't make it go away right?

[past arrow]

You can! Unblock the person - collect the light - block again.
If you want it to go away forever you'd need to collect the light first, then unfriend them. (With unfriending they can't send light)

[shy pond]

I've had the same issue as this when trying to collect lights and start my candle run this morning. Wifi isn't an issue with me either. What is?

[vital shell]

Am i the only one having issues with clicking the chat button on mobile. Im sure it was way easier to click before (I've just returned)

[thick grove]

Make sure if you have a game booster or so that it doesn't restrict touches in the corners of your screen

[vital shell]

Thank you ill go and try that out

[subtle maple]

allo, am i the only one having this bug where i get multiple notifs from one person like this?

[autumn sapphire]

I'm on android anyone experiencing this the Scarred Sentry didn't go on the consolation after i finished quest 4 - saying you need to go to the Golden waistland to find him? i did quest 4 two times but hes still not there.

[vagrant acorn]

Maybe you can try starting, for example, seasonal quest 1, after cutscene go Home/aviary, return, and then look for the Sentry to open their tree and learn their expression.
Perhaps this way the spirit will appear at your spirit's constellation.

[autumn sapphire]

alright

(edit) didn't work tired quest 1 and 4 eh its fine

[vagrant acorn]

oooffff...

[autumn sapphire]

never mind i had to do quest 1 again and it let me go to the spirit im good now took me awhile to figure out lol

[real quartz]

Why do I keep getting friends unlisted from my favourite constellation?

[past arrow]

Probably you're over your constellation limit. It can hold 50 acquaintances and 60 favorites. Also if your question is not android compatibility tech related, feel free to ask in the faster and more suitable #questions-and-help

[wispy warren]

HELLOOOOOO! I have a question, is that i want to buy the Aurora's Runaway outfit but it says like if I already bought it when I never touch that is it because it just can be bought while the event or it's a bug? (And how much does it cost?)

[past arrow]

Hi! It was limited to Aurora events.

Also if your question is not android compatibility tech related, feel free to ask in the faster and more suitable #questions-and-help

[wispy warren]

Ooh thank you! But now I'm have to wait until the next Aurora event

[dense merlin]

ANGLE or GLES?

[ocean canyon]

Hm? Sky uses Vulkan graphics API.

[woven gulch]

I just installed Sky on my tablet but it crashes instantly upon starting anyone know what might be causing it?
It's a Teclast T70

[rancid steppe]

#bug-reports-android message

and it happened again this time

[dense merlin]

Why, yes. But android has this option called game space with some game relevant features such as disabling adaptive brightness or suppressing notifications. It also gives you the option of enabling angle which is a translation layer between gles and vulkan

Question is if enabling this option add a (redundant) overhead or is completely ignored?

[ocean canyon]

I think it's redundant here.

[thick grove]

First look at the specs of the tablet I'd blame the low powered cpu and gpu but it could also be missing important vulcan and graphics drivers. Teclast isn't really a known brand and seems more like budget where cutting costs for drivers could be an option
I don't really have a solution in mind except the normal procedures like clearing cache, then restarting device.
Don't know if it helps but maybe changing the preferred graphics driver in developer options or activating "disable hw-overlays" could help but I doubt it

Also considering the fact that the GPU is normally meant for phones and even there isn't suited for gaming, I highly suspect that playing a role with the issue

[woven gulch]

I'm guessing it's probably something software related too Game runs fine on the M40 Pro (which does have worse specs afaik) and I did try playing around with dev options to see if they might fix it, but unfortunately the same result. The furthest I've come is opening Sky in splitscreen, which allowed me to hear around 0.5 seconds more of the opening them before crashing

[covert pagoda]

Quick question just out of curiosity: I'm playing on a Samsung Galaxy Tab A7 Lite and ngl, the amount of lag on this device is ridiculous. Of course, I open the app and get the "This game is not optimized for your device, yadda yadda whatever...". So, what would be the oldest device for Sky to run smoothly on? (Sorry for the weird wording, my ADHD brain is going brrrrrr)

[vagrant acorn]

Is difficult to answer that question in a precise way since some older Android devices (Android 9, for example) may still be able to be used for playing Sky, but lagging is most likely going to be part of their game.
With the recent addition in certain events and activities newer GPU's will handle Sky better than older ones.

[past arrow]

Hi! In general, tablets are not optimized for gaming and always will have some sort of compromise. Adding to that, vast majority of GPUs are not optimized for tablets. Therefore phones are recommended for playing Sky. Regarding phones the best choice for Sky - contradictory to the topic - is iOS when it comes to compatibility and stability, because the game was originally written to that platform and was later ported to Android. My half decade old secondary phone iphone 11 is still smooth as butter with Sky. As for Android, it's tricky because manufacturers tend to customize their Androids or abandon Vulkan support which ends up in glitches or incompatibility. My recommendation is bare android when it comes to compatibility and support - therefore regarding old ones Google Pixel devices, specifically Pixel 5 (I had it, and still have Pixels at home). There might be other devices as well, but that's basically shooting in the dark when it comes to old ones, because other manufacturers modify the OS to their style which always puts back performance a bit and Vulkan driver update support is abandoned. Of course you can find different alternatives for higher prices or newer ones which can run Sky, but unfortunately Vulkan driver updates are not guaranteed in Android security updates, and Sky highly depends on it. It's best to choose a phone which has a strong (non-Mali type) GPU and long Android update support.

List of affordable 60fps compatible Android phones for Sky by Xander

#android-questions message

Adding to the Android guide, if you want to make extra sure with the best performance, consider iOS - Sky was originally written on that platform.

[gloomy thorn]

Guys.. my main is linked w only google and I want it to be linked w steam but it is not working saying " it is already linked w another account"

[rain pivot]

I also play on a Samsung tablet and have little to no issues. Maybe it depends on the model, have been for around 4 and a half years now xD

But festival tech sometimes definitely makes me lag so I tend to avoid those areas unless it's really interesting/less crowded

Happy flying skykids

[thick grove]

Have you ever played on pc before?

[gloomy thorn]

No nvm i got It guys

[quiet pumice]

Sky on snapdragon 8 elite looks worse than 8 gen 2 and gen 3🫤

[past arrow]

Yes

[pine bridge]

Hello good evening, I want to be as respectful as possible, because I'm very angry with Sky. Reason: I've already been banned from chat and memory about 3 times without justification.

Or having done wrong to someone else and the truth is that I've been playing Sky for a while and it doesn't seem fair to me that they do that to me and I tried to report it to support but they don't pay attention to me.

They haven't even told me anything, I don't know what to do anymore.

If anyone can help me or the administration can tell me to write to me privately please.

[true trellis]

If you feel like the banning you received is unjustly and unfairly done, the only way to do is to reach out to Support Team and appeal your case.
Also, playing Sky for a long time is not an advantage and a guarantee you'll be immune to banning, mutes and whatnot.

Goodluck tho!

And for future reference, if you have any non-technical and/or Android-related inquiry, ask them in #questions-and-help .

[trim crater]

Forgot my switch at home, how do i see the quests on mobile?

[pine bridge]

Thank

[pseudo vale]

If u mean daily quests, you can use the '!' shrine at old home or visit the spirits by the cafe in aviary

[eager breach]

I noticed that when iOS players listen to music, their avatar displays a headphone, but this is not shown for Android. It would be wonderful if Android players could also have this feature, ensuring a fair and consistent experience across both platforms.

[thick grove]

!beatsbyelder

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky (as long as you're not wearing another mask accessory). You can use them any time by putting on some tunes! 🎧 (iOS only, due to limitations in Android hardware)

[past arrow]

Unfortunately it's not possible in android - they tried and tried but how clumsily android handles perceiving third party audio app and audio accessories, it's not really possible

[true trellis]

buy Rainbow Headphones
/lhj

[viral brook]

wait for blue bird spirit to return to get the cool winged headphones

[hasty walrus]

Same i took a break that then and missed everything 😔

[rain pivot]

I don't remember claiming my extra pass candle is this a bug or did I really forget I claimed it, I just logged in (I use old home)

[viral brook]

Oh there's double season candle so you get one extra season candle for 2 weeks (see #news :D)

[uneven sleet]

I’m a beginner, so I have a question: I see many people using the Snufkin tent to teleport to distant locations — is that a bug, and can I use it too?

[past arrow]

That's a bug, but not intentional and it can easily fall into exploiting category and be subject to getting banned if you use it frequently. It's recommended to refrain from using them in that way.

Sky Support response about using shared memory glitches
#questions-and-help message

[woven mist]

Anyone know how to solve the bug when buy things? I buy a manatee for my fr but even i paid but i not get the manatee in her acc

If can solve fast i want to solve before 12 cause i need it for 22/8

[thick grove]

Tell her to check if the offer you gifted them states "free" and try restoring purchases

[narrow notch]

Hello, can someone tell me why my Aurora keychain doesn’t work on the OnePlus 12, but it does work on a very old device?"

[past arrow]

Certain devices have a weaker NFC antenna and metal keychains are harder to read. Try finding the exact location of the NFC reader on the web and press the keychain with either side of it. Also make sure NFC is enabled.

[uneven sleet]

Can i use chibi fall ?

[glacial marten]

Good morning
Every time I try to open the game in the app, it asks me to log in to Steam, and when I switch tabs (to the Steam app tab) to authorize the new login, everything in the Sky tab disappears, even though I haven't removed anything...
And even if I manage to do so, after 1 or 2 days, it asks me to log in again...
Does anyone have any ideas to improve this?

[gloomy summit]

Hi any one have a gamesir controller here? Im thinking to buy one. My question is i should touch the screen to light a candle or its just the same like im using DS (ps4 controller)

[true trellis]

There's a dedicated button for that, but you can also touch screen to light candles. It's up to you.

[gloomy summit]

Thx 🫶

[elfin geode]

hello, recently my friend has changed devices and is struggling to play sky on it? the tablet used in the photos provided is a C-idea tablet, specifically CM14000Plus
she had face previous multiple issues with downloading the game itself and logging into it, but when she finally did— the buttons and joystick are unusually enlarged and due to the game not seeming to fit the tablet’s screen size she is unable to see her candle/heart count along with the settings and friend codes

is there anything she can do to turn the display back to normal with all the buttons and icons present?

[thick grove]

Seems like the game thinks the device is on a much smaller resolution. Tell her to go to developer settings and then selecting "smallest width" and changing the number to a higher one

[elfin geode]

she tried both higher and lower but alas no changes were made

[thick grove]

What was her higher number?

[elfin geode]

tried 1012 and 1449, her original was 880

[thick grove]

Normally after you change the number the device will select a slightly different (most times smaller) number. Has she tried going even higher?

[elfin geode]

I'll tell her to try that now

[elfin geode]

she tried higher, it looks slightly different with the dailies looking ridiculously tiny while the buttons below haven't changed, still unable to see candle counts and menus

higher number as in as high as 2000 even btw

[thick grove]

Uff. That's strange. Can't really think of a solution except now trying to restart the device and maybe the game on startup will notice the increased width

[elfin geode]

I'll see what can be done, thank you so much for the help tho she and i appreciate it

[outer hollow]

Kindly remove your message, beta content is not allowed on live channels.

If you have any thoughts you wish to share (respectfully) about current or future features, #live-feedback

If you want to discuss what's currently being tested, #beta-discussion

[oblique furnace]

Hello, is there a setting in the game itself or a phone setting where I can adjust the screen? Even adjusting the buttons would be fine. The icons on the top get cut off and it's kind of difficult for me to reveal them because it's at the very edge of my phone screen

[past arrow]

Hi! Try this recommendation by Xander
#android-questions message
If it doesn't help, report it as a bug 🐛

[oblique furnace]

I tried changing it higher and lower, they both cut off even more of the icons unfortunately 🥲 thank you anyways!

[fathom gust]

Heyya my phone used to handle sky smoothly even after the update and i always play on med graphics with 60 fps, but lately i experience fps drop

[past arrow]

With time, performance can drop with device degradation. Also some updates introduce new features which may require stronger hardware than before.

[tight zenith]

Games goes crazy 20 fps whenever my keyboard shows. Using a samsung (mid range) phone, anyone else having the same issue? Anything helps.

[past arrow]

This is most likely an optimization bug, which was partially fixed on several devices. Report it as a bug for your phone to let them know that's affected

[torpid fractal]

Hey if won’t let me report a bug no matter how many times I click on the reaction thingy, and this happened on an android device so ima just put it here, I fell through the clouds after the nine tails colour thing. I saw a hole and thought ‘oh new area’ so I started flying through then I dropped through the clouds.

[vagrant acorn]

Hello! Devs don't read this channel for bug reports. But they do read those dedicated for bug reports.
Have you checked if your DM's are open for Skybot to send you the starting message that will allow you to make the report?
You can either choose to click on the flame icon at #report-a-live-bug or #android-questions.
Or report to support using the in game feature.
!support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vagrant acorn]

Besides, going accidentally below the floor might also be due to internet instability, sometimes.

[kindred inlet]

All my quests art stuck blue how do I fix it

They just reset like I didn't just do them all. Nvm skipping today ig that's annoying

[past arrow]

It usually happens when you have a connection but it's struggling to keep up with Sky. Try redoing them after game restart, preferably on a different connection, or call your internet service provider company asking for a fix.

[idle spire]

I have 21 season candles do i have time to have all the tree until 41 days..?

[drifting zealot]

This question is more suitable for #questions-and-help

Otherwise you can calculate it here: Seasonal Candle Calculator by Stoat https://sky-season-calculator.netlify.app/ (You’d have 267 candles by the end of the season iirc)

[arctic vessel]

There's an invisible barrier after a certain point, I even tried opening the door as normal but nothing changes

[twilit bobcat]

Since you're still technically on the first floor, this is considered an out of bounds area. In out of bounds areas, you'll find a lot of invisible walls. This is intentional. If you'd like to avoid it, I suggest using the elevator to reach the (real) 2nd floor

[eager garnet]

That happens when you chibi fall into the door (behind it) and walk past the barrier. Walking into it you won’t even notice but you won’t be able to walk out. Using a table and sitting down outside of the barrier will free you. Can also happen when you normally open the door but it’s less likely. It’s normal when you chibi fall tho

[chilly brook]

I can't log in

[past arrow]

Did you try basic troubleshooting - such as restarting the device or reinstalling the game?

[fast hearth]

Let's play among us

[balmy solstice]

I love ur wallpaper! It's so cute! Mine is of the saja boys from kpop demon hunters.

[rancid steppe]

and again

i wonder why am i the only one affected by this

[true trellis]

Pretty sure you're not the only one affected. Check your network connection if they're okay. Restart game. Alternatively, you can try and get daily quest over at Aviary café, see if that works.

[rancid steppe]

the issue is that the rainbow doesn't even spawn for me
so, checking my connection isn't relevant to the issue
nor restarting the game

this is the third time this happened with dailies in hidden forest, i think there's been enough resets since the first time XD
but i appreciate the attempt to help

[past arrow]

What's your ping latency? Do you have more than one Sky accounts on one device?

[twilit bobcat]

https://discordapp.com/channels/575762611111592007/628684058414678026/1403640117331099719 ( I'm not sure why the daily quests aren't even showing though, that's strange)

[rancid steppe]

ping is pretty normal i'd say, not like i can see it to say, and yea i only have one account on my phone

[rancid steppe]

that known issue is not an issue for me, i can redeem daily candles, the only issue i face is that daily quest never spawning in hidden forest since the start of the season, the first time i found it i was like, oh, odd i can't start this daily quest, but when i went to hidden forest and saw the rainbow nor candles didn't even spawn i thought it was a global bug, except no one else had ever reported it so it was just me as far as i know

also the first time i found it i logged into the game at 4 different times of the day to see if it was fixed but it wasn't ever fixed, to this day

[past arrow]

What ms do you consider pretty normal?
You can check on https://speedtest.net
it's also worth checking on your ISP whether they remotely installed a new driver on your router.

[rancid steppe]

I mean, you can tell when you have high ms in a game, when players teleport from one point to another in close proximity to you, things move without continuity etc, i've only seen these happen when servers merge or i get sent to another server, but on a normal playthrough there are no such lag issues, in fact it's pretty rare to notice lag issues in this game overall, as for the speed test, that's just an ordinary internet checkup, my internet is fine, optic fiber with 155mbps download and 130mbps upload on my wifi

and even if there were, it wouldn't affect a daily quest the whole day after several log-ins and wouldn't affect its spawn regardless of your internet

i kinda wonder how they tackle daily quests spawns for this to happen tbh, if daily quests don't spawn gamewide for every player on the backend of the game itself it would make a little more sense for 1 or so players to be affected only but why would it be made like that 🤔
and what could affect such cause

[past arrow]

Sky is more sensitive to ping latency and package dropouts. I highly recommend checking them.

[rancid steppe]

it also seems that on another account on my pc on the same network seems to not influence the quest, so it's either account bound or device bound namely my phone

[past arrow]

Is your PC also on wifi? If not, it could be wifi settings misconfigured or an overcrowded wifi channel. Did you try to swap wifi channels on your router?

Your problem is not the only one, but very rare, that's why meticulous troubleshooting is necessary.

[rancid steppe]

sure i'll test it on wifi but the quest already appeared on this other account
i doubt i can make it dissapear with connecting to wifi instead

[past arrow]

Again, the other account is irrelevant if it is not using the same wifi, but cable.

I highly recommend going through the previously mentioned points in order to be able to help you. Your bug report is important but it can easily be sorted into an isolated connection problem (not a bug), if you don't sort out everything and have strong proof that there's nothing wrong with the hardwares and their connection.

High ping doesn't necessarily mean players teleporting, btw

[rancid steppe]

yea no, wifi on pc without issues
i can see the quest on the pc account without any issue on any internet connection

wish i had another phone to check if it'd be the same on another device
that would mean it's probably account bound

[past arrow]

Then again, please do a ping latency test on phone, then a package dropout test: a fee app called PingTools Network utility can measure dropouts. Ping test TGC website, from 100 tests 0 dropouts is recommended, 5-6 is acceptable.

[rancid steppe]

okay but how does internet dropouts influence your game's daily quests exactly?

[past arrow]

Package dropout = lost communication between you and the servers.
With a very simple example: Imagine your connection trying to catch a ball, which the servers try to drop for you, but because of a random dropout the ball falls near you because your device fails to catch it.

[rancid steppe]

but it wouldn't affect a very specific aspect of the game such as 1/4 daily quests, it would not let you log in, or you'd get a server error at the start of the session, you'd be in an empty space you couldn't interact with anything, it would have to be a very very specific package for it to affect 1/4th of a specific aspect of the game, like being able to set up a coffe table but without being able to interact with the drink

i'm not saying it's impossible but highly unlikely considering it's only my case that has been reported from what i've seen since the start of the season

[past arrow]

I have been trying to help you for a half an hour and you still didn't provide any measurement data to move on forward. If you have more knowledge than people who work with networks, I can't help you further, sorry.

[rancid steppe]

well i'm not gonna wreck my house trying to debug this with my internet provider and every device in my house, it isn't my job and i've better things to do, i've tried to narrow it down but there's a limit to how much i'll be testing out of the kindness of my heart

I think i've provided more than enough details of the issue as a simple common player, and from my experience my internet would not be the issue giving i've had adsl internet connection in the past and this has never happened before.

I don't mean to undermine your observations or skills but I just don't see much point to assuming the sky might be falling on me if i'm seeing a cloud closer than the rest

[rancid steppe]

And I have provided measurement data there.

[chilly brook]

I reinstalled the game 5 times, rebooted the phone many times, tried to download the game from websites

I also tried to log in with VPN

[upper sail]

@chilly brook Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[past arrow]

Are you using a stock ROM or a custom one? Is your bootloader unlocked?

[grizzled sandal]

So, i need a bit of help.. My account was linked to my facebook account, but rn, facebook just literally doesnt work when i try to use it to log in, i figured it must have been a bug or something, so i searched up info and found out someone with the same bug, which said "just delete the sync that facebook and the game has, and it'll let you instead of just white screening" So i did, it didn't work, and now im stuck with the dilemma of "Is my account deleted? Will i even be able to access it again? what do i even do?"

[chilly brook]

stock

[silver bronze]

I think would be better link ur main account to another app?

[crystal apex]

So I have a problem with sky on the playstore it says that it's not compatible with my device but I have a Samsung A16

[thick grove]

That's due to the os being based on 32-bit. Sky needs 64-bit

[crystal apex]

So can I do that on my phone or do I need a new one?

[thick grove]

New one with 64-bit kernel and os

[crystal apex]

Well i still got the app on my phone can i still update it?

[thick grove]

Ok wait if the app is already on your phone then I was wrong and your device meets the requirements. In that case clear Playstores cache and restart your device. If that doesn't help, clear playstores data and then again restart your device

[crystal apex]

Thanks I will try it

[past arrow]

A16 by hardware would support 64-bit applications, but don't expect a very good gaming experience with that phone for Sky.

Xander was partially right, many A series phones - interestingly the higher by model number A32 as well, are 32-bit. If you can download Sky from the Play store and it won't crash on app start you have a phone with 64-bit support, yay!

[crystal apex]

It worked : D

[rocky wigeon]

how can we skip credit section on my tablet? is there a option for it, i know on pc you can escape button but not sure about android

[grizzled sandal]

My account was, or is, linkes to only facebook, i cannot access it with facebook because ita bugged, how am i going to link it to another app if i cant access it