android-questions

[past arrow]

I think the fps settings are a result of a long and pretty good work, I barely have seen that someone's game crashed at certain settings which considering the possible combinations of all devices and all possible settings multiplied is impressive. Players have been asking for experimental settings for Sky to push their devices to their limits and we got this possibility, but naturally it results in setting possibilities which might not have the best results and some other combinations which will work the best. You do the right thing by experimenting!

[serene forum]

Thanks for the detailed response.

Unless the pink T messes up, the connection should never be an issue for me as I'm sitting close to my router and mostly play from home.

The setting I mentioned earlier seems to be running great for me so I'll keep an eye on performance for now.

As I initially said, I'm blown away by the massive performance improvement with that patch. I'd even dare to do Eden on mobile again now. I usually only did Eden on PS5 due to the "danger" of hitting a performance issue while on my statue run.

being able to make nice screenshots without changing the settings up and down before and after is a nice bonus too

[past arrow]

I'm so happy for your positive experience! And I love the photo capabilities of Pixels!

[midnight path]

How do I report chat translation errors?

[zealous field]

Hello, I need help with my chat in sky. It blocks all of my messages. Can anyone fix this for me please?

All of my messages are red.

[past arrow]

!thatskybug ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

It seems like you over triggered the automatic chat filter in-game (if you did not get messages about being muted for something), you need to wait for a cooldown until you can write again.

[zealous field]

How long is the cool down?

[zealous field]

It did came a message then I muted 🥺

[past arrow]

The inbox message should show the length of the mute, then

[zealous field]

Sorry for asking too much. You mean I should check inbox message in game?

Oh my God it fixed now

Thanks for the help 🙏

[heavy palm]

Which lobby is the most welcoming?

[past arrow]

Prairie!
Also if your question is not android compatibility tech related, ask in #questions-and-help next time! (Sky is crossplay compatible)

[heavy palm]

Sorry but I have an Android issue hopefully someone can solve it

The level of wings currencies and setting is on the level of quests

[heavy palm]

I have tried reporting to customer care but it didn't help

[past arrow]

Let's come to #questions-and-help , it's not device compatibility tech related

[honest radish]

Idk if this is an Android thing, but my videos are wack, currently it's like the color is lifted off slightly and it has a green band on the bottom of the video.
The first video is from my newest device (Pixel 7 pro), and the second video is from my previous device (Pixel 7). I don't know how to fix this

[past arrow]

Did you check for software updates on your new device and restart after installing them?

[honest radish]

Yep, everything's up to date

I've restarted my phone multiple times since I've gotten it, and every time, it doesn't fix this issue

[past arrow]

This is against game terms of service and subject to ban, also against this server's #rules , please delete it ^^

[past arrow]

I'm sorry it didn't work for you! For now I can recommend the following tips:

• #report-a-live-bug about it after each patch that it's still not working
• Albeit it includes UI, still a good workaround to use your Pixel's built in screen recording feature: it has even better quality than the in-game recorder ⏺️

[upper sail]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[mellow iron]

My friends nest appears to be empty, while she can see me and her decorations, I can't see her and her decorations

[past arrow]

!thatskybug ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[summer quest]

Is this bench not a chat anymore?

I'm at old homespace in the cave where granny is knitting. I wanted to talk to a stranger and the chat didn't work?

[sage furnace]

is sky in maintainance?

[maiden plaza]

no?

[sage furnace]

for some reason i was at the geyser and my candles just stopped filling

[maiden plaza]

fill?

How many times did you visit geyser today

[sage furnace]

none, it was the first time

and i still have plenty of candles to get, also cant claim the daily tasks candles as well i am really cofused bc it seems that my internet is working just fine

[maiden plaza]

Hmm can do a speedtest for your connection...

[sage furnace]

how do i do that

[maiden plaza]

Google search speedtest.net

[sonic mirage]

Does anyone know when the next update for Android is coming out?

[vagrant acorn]

No official word about it yet. I suggest you keep an eye at #news

[fluid rose]

Hello, I recently re-downloaded sky and I tried to log into my old account, but this happen > can anyone help me?

[fluid rose]

It was linked on both of my Facebook and Google, but I can't still open it on both acc. It always ask if I want to create new sky acc, I tried, uninstalling and installing the game, I also tried restarting my phone but it is still the same.

[steep pine]

check you are using the correct email for google log in under play games app.

[fluid rose]

It is the same 😭

I tried contacting tgc and this is their reply

[steep pine]

how about changing the settings to ask each time?

[fluid rose]

Where can I see this?

[steep pine]

play games app setting (not google play store)

[fluid rose]

I just tried it just now, but still the same 😭

[steep pine]

maybe clearing cache for both sky and playstore may work

[fluid rose]

I've tried it to, I've been trying differentmethod for like a week

[past arrow]

Try the following
Delete play store data
Uninstall Facebook
Delete Google play games app data
Empty again Sky cache
Restart the device
Try again to login with Facebook or Google

[fluid rose]

wait lemme try

[past arrow]

If that doesn’t help, try to install and set a different default browser on your phone and redo the steps above. Good luck! 🍀

[naive wren]

anyone unable to accept the daily quests today?

[past arrow]

It's most likely your connection

[edgy wagon]

how to swap google account and the data still same?

[past arrow]

You can't, google link is permanent

[edgy wagon]

oh Noooooooooooo I want to switch it 😢

[edgy wagon]

but thx for letting me know

[viral brook]

Hi does anyone have an instruction on how to clear sky app cache for android?

Is there any issues with motorola g64 5g?

[simple ridge]

Funny story, this is my phone and I play sky on it, but I haven't always been able to. 😆 after an android update that came out sometime last year, (maybe around August or later?) before then the phone could not handle sky, it froze on opening screen. Make sure to check for Android updates if you haven't.

Tib wrote many helpful explanations on why the G series was having issues back then I can link them.

All about Motorola G series issues with sky by Tib #android-questions message

[viral brook]

Oh thank you for the info! Yes my friend who has the phone, she has already updated but now sky has been acting weirdly recently, is there anything she can do?

[simple ridge]

For me, the thing that made the biggest improvement in performance was turning off motion blur, also keep your graphics turned all the way down. All this to say, my performance is still iffy at times.. but these things made it a lot better at least.

[viral brook]

Oh okay I will suggest these to my friend, thank you so much!

[elfin swift]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[elfin swift]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[low token]

I'm a tester but I can't download the game

[vagrant acorn]

Until there are new invites, there won`t be new beta players. Also....please remember this is a live chanel -and dedicated for specific Android issues for live game-, not a Beta related one.

[tame solstice]

Not sure if this is the right channel sorry but if I want to report a bug and I use Android does that go into android bug reports? If so how do I submit a report?

[simple mauve]

!thatskybug you can start your bug report from any channel or with the !bug command. Skybot will ask you your device and send your report to the right channel

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[brittle osprey]

I'm trying to stream this game on twitch through my pixel 9 pro XL and it will capture the game and its audio but not my mic and I don't understand why. Does anybody have any tips at all or should I just go cry about it? Also yes I have all of the permissions enabled for twitch and everything. I've been troubleshooting for like an hour and nothing is working.

[still swan]

I have a problem, I want to see a skin that a person is wearing but it doesn't appear. Can someone help me?

[heavy ravine]

It’s probably just a glitch or sign of bad connection. Refreshing your game will fix it! (You can just enter a realm and then come back, should go back to normal.) It’s either that or they’re dressed up as a bald moth

[winged kraken]

Guys I have a question when will the next season came??

[viral brook]

Sometime in January 2025, that's what's been teased for now. We'll be getting the news soon next week hopefully

[unborn island]

How do I report a bug?

[vagrant acorn]

you go to the channel for example #report-a-live-bug and react to the flame (scroll to reach the end of it, and tap on the flame) . Best if you have at hand the basic information of your device, etc, as it will make things easier.

Make sure you have DMs open, the bot will DM you.

[quick yarrow]

Does anyone know how to save the videos you capture in the game? It doesn't have an option for me to save it to my gallery

[maiden plaza]

Yes there's no option so you may need to share it first then save it

[quick yarrow]

It works, thank you omg

[flat sedge]

Hello, I wanted to ask if anyone here uses the Moto G84 phone for playing Sky? I was thinking of getting it but Idk if has a good performance on the game
I checked the android bug reports channel and some people reported the in-game text not appearing on this device, but Idk if that's a device specific bug or what

[paper relic]

Anyone having issues entering the game?

Like getting stuck at the intro screen after pressing play?

[quiet rune]

i have question.. is this the new TS set up??? how long will they stay? i am definitely Broke and i have 3 ts cosmetics there that i haven't got yet.. i have the Rythm Juggler but the rest i haven't got em cuz i was on hiatus during those season.

[steep pine]

!specialvisit these are part of a TS group which are on a separate schedule from the regular TS. The normal TS will still visit every other Thursday.

[upper sail]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[muted stream]

I don't know much about phones in general, I can only provide these links:

All about Motorola G series issues with sky by Tib #android-questions message

Explanation about and possible fixes for text not showing up on some Android devices #android-questions message

[median pilot]

I have a question? Why I can't download sky in Redmi A3? It says it's not compatible 😭

[hollow tree]

Redmi A3 is 32bit, Sky needs 64bit
Redmi A3 FAQ link: https://www.mi.com/global/support/faq/details/KA-102945/

[median pilot]

What should I do to download sky in Redmi A3?

[hollow tree]

You need another device to play Sky🫠

[median pilot]

Is there no solution for this?

I guess I can't play sky for so long 🥲

[flat sedge]

Interesting... is this why my Sky currently looks like it's trying to give me a seizure? (those pixels move, a lot.)

I have a G22, which is honestly just bad in general, but Sky didn't used to look like that in it, things got worse over time
(this is a regular screenshot to show what I see, the game graphics are on max)

Here's the same thing on my sister's phone for comparison (Tecno Spark Go 2024)

[forest ridge]

I would like to speak to a moderator. I lent my account to my nephew so he could farm it for me because I don't have time. I don't know what method he used and now they banned me and I invested money in my sky account.

[steep pine]

!support you'll have to contact support about this. Discord server mods are not TGC staff.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[flat cave]

Hello may i ask how can i unlink my gmail account because my gmail account is gone because i lost my phone:<

[scenic prawn]

Unfortunately Gmail is a permanent link and cannot be unlinked from an account

[flat cave]

Oh okay thankyousomuch

[upper sail]

[paper relic]

Anyone having issues entering the game?

Like getting stuck at the intro screen after pressing play?

[past arrow]

As you can see barely anyone ask about it on a more than half million member server.

Try this:
Constellation & server troubleshooting tips
#questions-and-help message

!concertwhen

[upper sail]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[paper relic]

Thanks again Tib. Im just using all the resources, since i missed 2 days of gameplay.
Nevertheless my net is top notch, so imma wait for the bug response.

[past arrow]

Again, please check the guide, there are several fixes mentioned there which - based on your reply - you didn't check yet. There are a couple of players who have "top notch" internet but can't reach the game because of ISP restrictions. Regarding bugreports, you might be in a misunderstanding: bugs are collected based on their statistical significance (basically how many users report it) and bugreports are never answered, just collecte and selectively sorted

[paper relic]

Ive been playing the game for a very long time. This has never happened, and my internet has only gone better.
And yeah, ive tried switching wifi and mobile network, as well as restarting the router and my phone. Nothing works.
And my net is defo way better than the sky requirements 🙂
Hence i am trying to find another culprint. Im not blantly disregarding your help, it is very much appreciated.

[past arrow]

I understand this is a very perplexing situation and how frustrating it can be, and I really appreciate that you are valuing the help!

[paper relic]

I have a new device and i just updated my software. So im assuming it might be something to do with that.

[past arrow]

What kind of device is it? (Example: Samsung Galaxy S10)
Did you try to check whether device has any antivirus for firewall installed by default?
Also which country are you playing from? What's your ping lag?

[paper relic]

Xiaomi Mi 14 Pro

• antivirus is working, but it doesn't show a problem with sky
• net is 150/150Mbps with a 15ms ping
• playing on EU servers

[past arrow]

That's weird! I have a Xiaomi 14 as well and it works flawlessly (80-100mbps with 14-16ms ping).

Make sure you are not using any proxy or V.P.N.

Are your mobile Internet provider and wired Internet provider the same company by chance? Did you try to check at public Wi-Fi or on a different device? Is it stuck at the logo intro or after pressing the play button again?

[paper relic]

Xiaomi are the GOAT ❤️
Im not using vpn. Mu mobile and wifi providers are a different company. I dont have another device to check lol
The starting screen opens, i can read the things on the left (example: new spirits amhave areived) and on the right side i have the water, the play button and the login method.
When i press login method my device freezes. And when i press play it doenst freeze, but the play button vanishes, like it is about to send me ingame but hothing happens. The starting screen stays the same :/

[upper sail]

Using a vpn is not recommended or supported by TGC. Please don't recommend, discuss, or seek help with VPNs in this server

[paper relic]

Did you do the latest update on your phone as well?

[past arrow]

It’s definitely connectivity ... but why

Wait you wrote it freezes when you click on sign in method button? That’s definitely strange and it seems you are having some problems with the sign in method which cannot connect with the game servers. Can you at least choose a different sign in method like local account by chance? Are you using Facebook or Google sync?

I just checked my phone settings and everything seems to be up-to-date here

[paper relic]

I cannot choose. Thats what i wanted to try, but it keeps freezing when i open the login method.

I think i have a google sync.

Im thinking about deleting the game, and reinstalling it

[past arrow]

Yes that’s definitely a good idea to delete the game and reinstall it. Try to empty play store and Google play games cache (the latter is a separate app from play store, try to log in from there first before you launch Sky)

[paper relic]

Will try that now, and share my findings 🙂
Thanks for sticking with me Tib

Ohh... It is starting to look like its another problem...

I cannot log my gmail user

If i switch users, my old one wont get deleted right? I wanna try switching to anothe account and than back to mine

[past arrow]

Correct, switching users won't delete your account.

[buoyant dagger]

if you have a login method connected, your account is saved and you can log it in again

[paper relic]

Yeah, if i add another gmail i can enter the game. But when i add the user i play with it doensnt enter the command, and doesnt enter the user. It just says confirm the user, i press confirm and nothing happens.
And since i saw a ton of bans on the server, I am defo not banned, cause there is no such screen (just clearing that one out lol)

[past arrow]

Yes that's definitely not a ban but google - connectivity error to your account.

Try the following:

• delete play store data
• delete google play games data (not google play services)
• restart the device

[paper relic]

I dont have the play games one. But will reset the g data

And will reinstall the game again lol

[past arrow]

Oh maybe I didn't emphasize it enough earlier to install it. Find it on Play Store!

It has a gaming controller icon 🎮 in green color 🟢

Install it, log into your Google account from there (let me know if that doesn't work, and reach out to google support) and restart the device

[paper relic]

Nothing works lol

Sending a support ticket from the new account now

[median pilot]

Suggestion phone that can play sky that worth in 5k peso (Philippines money) With no lag or smooth to play with sky?

[past arrow]

We have a list of recommended phones, you can also look at other options with higher model number as well.

Additional info: Motorolas are not recommended, known for having issues with Vulkan which are still buggy, but playable after a recent update by Motorola 🚧

List of phones at an affordable price, capable of 60 fps by Xander and Tib: #android-questions message

[flat sedge]

Was this recent update only for g54?

[next socket]

Hey so. On my samsung phone, I'm being spammed with popups from sky telling me to download it? Like my phone vibrates, i get prompted with opening something unlabelled in a browser, and I got so sick of it I was just like, "well Im clearly already hacked" so I opened it. Its just sky! Trying to get me to download the app! Whats happening??

[past arrow]

I did a quick search on the web and it's a quite common Samsung sickness it seems. Sky never leaves such popups but browsers - especially Chrome - do. You or any third party app you downloded, allowed notifications for random sites. Simply block all Chrome notifications by App Info because they are unnecessary (except downloads). You can find allowed sites in Chrome settings. Do the same with other - especially Samsung's built in - browsers and Google Play games app and keep an eye out for what kind of app is leaving such notifications.

[next socket]

Ahhh yeah I see
So weird! Ty

[twin fable]

A long time ago I had problems and was afraid of losing my account because the META company deleted my Facebook and my Google, it was deleted years ago, luckily I was able to remove Facebook without problems and add a Twitch account and a Nintendo account now, thanks to the people That helped me, seriously, thank you thank you thank you!!! (im sorry if is not a question but i finally feel nice)

[sharp trout]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[sharp trout]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[rare mantle]

!er

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1737273600:F> (In 3 days 23 hours 56 minutes 20 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[surreal quest]

Hello guys, I've reported twice about this bug through the game but it still hasn't been solved. It's about the low light bug in android. ( When I play my account using pc it's fine but in android it's showing low light I even tried deleting the game, clearing cache as well as clearing data, nothing worked.

[past arrow]

Hi! What's your device? (Example: Samsung s22)

[surreal quest]

Oppo Reno5 F

[past arrow]

The latest ColorOS update for this budget device was released on 24 Mar 2023, if an Android update can't help, it means Oppo abandoned your device which can't keep up with the most up to date game graphics. Your PC being OK is also proof that the game works well on most devices. Try to #report-a-live-bug after each android update but the best solution for this would be if Oppo would fix this with a correct up-to-date driver.

[surreal quest]

Well I don't think that might be the issue coz other high graphics games like genshin impact works fine on mine

Well, it all started when all of the other players were having this bug along with me

Their bug got fixed but not mine

[past arrow]

I'm happy that you can play other games! - however that's not the correct comparison because that uses an entirely different graphics engine. Sky is GPU heavy and very much depends on clear, up-to-date Vulkan drivers.
I have been using 12+ phones for playing Sky and I have never met the issue you are experiencing.
It also speaks for itself that similar issues on other devices already got fixed.
You have three choices: check for Android updates, keep reporting it as a bug for your device and hope for the best, or use a different device.

[surreal quest]

There are 10M+ downloads in this game, and what would possibly be that other people might have the same device as mine? 🤔

[past arrow]

Sky is far over 100M downloads! I understand your frustration. Android fragmentation is a major issue because there are so many different Android devices twisted and turned by their manufacturers, each with unique hardware and software configurations. This means not all devices can support every game or app equally. While your device runs other games well, Sky requires previously mentioned specific updates or drivers up to date that your Oppo Reno 5f doesn't support anymore. It's a common challenge in the Android ecosystem, and unfortunately, not every device can keep up with the latest graphics demands.

[surreal quest]

So this means all the users that have the same phone as mine are having the same problem as mine?

Also I'm not frustrated 🤔 I can use my pc to play the game but I just wanted a proper solution for it so I can use it to play from both devices

[past arrow]

While it's possible that other users with the same device are facing similar issues, it varies by individual device configurations and installed third party apps (especially which have "display over other apps" function - this is also worth checking. Sky is constantly updated, and recent seasons, like the Moomin season, have introduced new graphics solutions that require up-to-date support. Your device may have dropped full compatibility, which isn't uncommon. In fact, many older devices struggle to run the game at all. Since you haven't confirmed if your Android is up to date yet, I recommend checking for updates and browsing through #bug-reports-android for more insights.

[obsidian bridge]

Is there a way to find out how old my Sky account is?

[woeful sparrow]

How to Find Your Sky Birthday by Tib
#questions-and-help message
(For Switch Players) by definickly
#questions-and-help message
How to Know When You Installed Sky
in Google Play Store by neyow
#screenshots-and-videos message

You can also ask support, but this takes several days

[obsidian bridge]

Thank you 🫂

[rare mantle]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[wooden flame]

Does this game support controllers? Like wireless controllers 🎮 cuz being able to play on mobile devices without fingers blocking the screen would make the gameplay experience more enjoyable

[past arrow]

!controllers - yes! Check below what kinds are supported

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[wooden flame]

I'm using Android...

[past arrow]

Why are you replying with this with crying emoji? If you read the article you can see it continues with Android compatibility

[steep pine]

the preview text is misleading

[unborn wind]

Hello, why is the other players in the game bald

I can’t see their outfit or anything

[past arrow]

Hello!

I understand it can be surprising! It usually happens because you have a connection which is okay for basic online activities but it is struggling to keep up with the game. here are some possible reasons:

• low connection quality (high ping latency, or data packet loss)
• proxy or v.p.n
• playing from a country which limits or filters internet traffic
• too weak WiFi signal, or weak WiFi antenna in your device

[unborn wind]

I see, OK OK! Thankyou

[lone locust]

So I'm trying to update the game and it's not updating all the way. Wondering if anyone else is having troubles.

Edit: Ah, nvm. Lol, it just took its sweet time to update.

[sonic mirage]

Are there making any plans or steps for our graphics for androids?

[leaden wave]

any other android users having trouble doing deep calls? or opening the emote quick-menu for that matter? anything that requires me long-holding just makes me fly, even if I'm clearly holding on something specific (e.g. my skykid for honks or the wing menu for emotes)

[viral brook]

I'm on android and opening the emote wheel works fine for me. Perhaps try to restart your device / game

[past arrow]

Freely quoting TGC CEO Jenova Chen, they have just implemented groundbreaking tech in past season, and they also implemented new graphics settings. (I can also confirm quality has improved and the feel of 120fps is great; several players praised graphics quality with their new phones). I don't think there are other plans, and in patchnotes nothing in such nature was announced.

[barren dove]

Anyone have the same problem (for ipad users)
Tapping friends not working unless u click on name
And the deep honk not normal it makes her fly up first .

[viral brook]

This is android questions btw

[barren dove]

Ik but there's no ios channel 🥹

So just trying to help my friend

[steep pine]

ios help channel is categorized under #questions-and-help

[barren dove]

Thank youu

[wintry anvil]

What that mean i, that have red dot but i can't tap that

Sorry i new here

[past arrow]

Hi! The red dot means you need to befriend the newly found spirits by meditating at the end of their realm in the temple.

Next time if your question is not android compatibility tech related, feel free to ask in #questions-and-help

[wintry anvil]

Thank you,

I want to ask again. Why on my device get the grapics or i think resolution like get blur, that make me feel dizzy.

[past arrow]

• Switch motion blur on, that smoothes out the blur on your screen (Blur Gerakan), I see it's off now.
• Try lowering the resolution to one ⚡ bolt, so you'll less likely have frame drops (especially effective on budget devices, also saves on battery).
• Set fps (Laju bingkai) to 1/3 or 2/3 which also helps on budget devices.
• Fade to black is also recommended, much more comfortable to the eye through area transitions.

[wintry anvil]

I think that make the game worse

[past arrow]

Try out, it helped a lot of players.

[wintry anvil]

Let me try

Just throw this phone on to Garbage 😆

[past arrow]

Based on the screenshots I can see it's struggling, but at least it can run Sky! Several devices can't run it at all, it's a pretty demanding game

[tropic lynx]

Hey so, after the update I haven't been able to light anyone, dailies is broken and I can't collect wax, can someone help?? Apparently it's only been my acc according to my friends as they can get dailies but I can't

My friends have all collectively not been able to collect wax, some are able to get dailies and light people but my acc can't do all 3 ever since the update (I know it only Just updated but I need to cr ;-;)

[scarlet valve]

i'm not on android but it's doing this to me too

[amber haven]

Same for me tbh and the server is empty,only myself

[plush blade]

That's the issue I'm experiencing now this server issue

This is what keeps popping up🥲

[torn tapir]

Same heree

[still swan]

Me too

[wintry anvil]

Yeah after update, I often get this message

[wintry anvil]

But my game just running normal, just show the pop up

[past arrow]

#known-issues is happening, wait patiently for a fix!

[frank spindle]

Got the same problem

[spare blaze]

i got the same problem too lol

i just wasted my 3 candles too.. sending heart to my friend . but she says she hasnt recieved any hearts😢

[median pilot]

Is TGC update a the sky in 32bit?

[bronze anvil]

guys

how to report error to TGC

[fast hearth]

you can use the 'bug reports' channel

[bronze anvil]

i see the channel but i dnt know how to use 😞

[steep pine]

react to the last message in there and the bot will DM you for info.

[bronze anvil]

⠀🌷🌸🌷🌸
🌸🌷🌸🌷🌸
Λ🌷🌸🌷🌸🌷
( ˘ ᵕ ˘🌷🌸🌷
ヽ つ＼ ／
UU / 🎀 \

[cedar isle]

What is happening :0
Is this a bug or something else?

I tp to my friend, and this happened

[dark folio]

That's a feature of the wireframe cape

[cedar isle]

Ohh I see, tysm!

[dark folio]

One of the galleries from skyfest

[cedar isle]

It looks really cool!

[hybrid eagle]

Anyone know what this does????

[maiden plaza]

when placed, displays the mask (and accessory) you wear

[hybrid eagle]

Oh ty, good to know my ac went somewhere atleast

[maiden plaza]

(you can ask in #questions-and-help if it was not related to device compatibility so it can be usually faster to get answered)

[old pike]

i recently bought a new tablet xiaomi poco pad and run sky, i already changed the graphics to the highest but surprisingly it's running on 1080p a little bit blurry even though the device could handle 2560p. and it's even worse on record mode, it's running on 640p? is there a way for me to fix the me to it?

[past arrow]

Hi! It's sad that you just bought a new tablet and it's blurry with Sky unfortunately, unless Poco does some update to your device which optimizes its performance, there's not much you can do. Here's why:

• Screen resolution doesn't mean that the hardware can handle GPU-heavy games like Sky at max resolution. It means it can handle certain consumer content, but not all of it.
• That is a budget-friendly device with not the strongest GPU (Sky is GPU-heavy).
• Tablets are not optimized for gaming in general.
• On top of that, Poco more often has issues with Vulkan graphics drivers and related performance than other devices.

[old pike]

i see, thank youu for your explanation tib! was wondering why it wasn't as hd compared to the in-game photo it took

[past arrow]

For in-game photos, the game pauses for a fraction of a second and tries to render the image differently (you can also see the screen flash and the movements hold up a little bit). For smooth and enjoyable gameplay, it's not possible to pause at each frame, therefore the hardware limitations result in a lower resolution to keep the gameplay a continuous experience.

[opal stream]

hey anyone else having issues burning anything? Like for example the temple door or the door to eden, I have the tall height so I thought it was just that so I used a chibi spell but it's still not working for me, I'm on android so maybe screen movements? I tried keeping the screen still and it still doesn't work

Trying to finish my wl run...

[wet reef]

I have that issue too, I'm trying to enter Eden but it won't light up

[opal stream]

I sat there for a bit and someone else came over and opened the door for me 😭😭😭..

[steel wedge]

I have a poco device (Poco F5) and I'm also kinda bummed with the blurry graphics. Especially when they patched the game with HD graphics a while back and it ran really well. They patched it back to blurry graphics. Why? Why didn't they only patch it out for devices that had issues?

I just need them to revert the change in devices that showed no issues when that update dropped :/
Hoped it'd happen this update... I'm still waiting.

[past arrow]

I understand your experience. Sadly, TGC can't take responsibility for a small fraction of poorly optimized devices. The recent patch was applied by a highly requested change from the player community, and universally across all devices are affected due to crossplay, which means it wasn't tailored specifically for your phone. Most phones got significant improvements, but sadly, this situation highlights the challenges posed by Android fragmentation, leaving some devices more vulnerable to performance issues than others. It's not about the patch (Sky has to move forward), it's rather Poco, which fails to update your device with up to date tech correctly.

[steel wedge]

My device has propper tech. As I said, the update rolled out and it ran fine (as a matter of fact, it ran GREAT! I was really surprised by how the game managed to run really with such a resolution increase. Water to wine). I just want them to revert the change to what it was, I wouldn't be asking if my device had issues.

It is up to Sky to properly draw the line of which devices can run the game in hd and which can't. Not up to Poco. You said Sky needs to move forward, okay, but I'm complaining about it moving backwards where it didn't need to.
(which devices had crashes? take those out. Which didn't? keep them the way it is... Isn't that how it's supposed to work?)

[steel wedge]

I'm sorry if I'm coming off as really annoying but the hd update coming and going really felt like keys were dangled in front of me and I couldn't have them 😅 I do understand that sometimes things are more complex and I'm just 1 person complaining about MY case. But I really would like to add my device back to those that run the game in HD.

[past arrow]

I appreciate your passion for your device, it's important to distinguish between belief and reality. Unless you are an Android system developer, it's widely acknowledged by professional sources that Poco devices often struggle with Vulkan performance. You can find numerous discussions in online forums addressing these issues.

I understand your frustration, but TGC must prioritize a consistent experience for the entire player base.

It was a similar issue with the Motorola G series as well. They are excellent devices, but were unable to run Sky because of poor Vulkan. Sky heavily depends on Vulkan, which is often overlooked by budget device manufacturers. After Motorola released an update, it became fully compatible.

If you read above a lot you can see (and I know by experience) that the performance - or even more serious: the compatibility - on certain phones are dropped after some necessary Sky updates. After the manufacturer deployed the update for those devices, everything came back to normal.

For cross compatibility tech, and because of android fragmentation there can't be hundreds of app versions. It's a common challenge in all game development.

[upper sail]

Using emulators is against the Sky TOS, @steel wedge. Please don’t use or discuss emulators here.

[sterile sigil]

Allright so it'll be hard to explain but I'll do my best. Now I've played Sky around 2019-2022 and leaved it as it be. Now I've downloaded the steam version and eant to connect my account to my (oiginal) android account. But all I find told me that I should redownload the android version again which I cannot because of my low disk space and my phone being realy really old. It just can't handle it. Is there a way to link my (android linked to my mail) old account to my pc (steam) account?

[past arrow]

It's possible only on a mobile device only. But being a phone being old doesn't mean reduced storage: you can delete some apps or videos to free up space if you're sure the device is compatible

[sterile sigil]

Allright that'll be impossible for me to do, thank you for you help buddy!

Another related question, does it require me to ONLY activate my steam account in the same device my old android account was created? Or is it possible to download it to another device and link it to steam account?

[steel wedge]

As long as the account was linked to google or something of the sort, you should be fine.

You just need to log in to the same account you used, and then link the steam account in game.

But if you didn't log in when you had the account... 🤕

(my situation in 2023, had played the game in 2020 and wanted to continue but I lost the account)

[untold shell]

Is it possible to sign into an account from gamecenter on android?

[past arrow]

Nope, you'll need a cross platform compatible method linked to your account which works on android as well.

[untold shell]

Ohhh okay,thank you!

[proper compass]

Aww man. I just want try wl run but yea same can't open door

[vagrant acorn]

That is not an Android issue but is happening to all platforms. Opening doors, activating elevators, lightning beacons are not working correctly since last update. Some players have issues with dailies and collecting light.

[jovial nymph]

Anyone else having issues with their screen going black randomly?

[oblique spruce]

Hello Why is it only me on the sky server? I can't see anyone else. Is this a bug?

[viral brook]

#known-issues yes it's being fixed atm

[lofty path]

Is there currently, at the moment, a known issue for Android loading sky?

[past arrow]

See the latest 3 posts in #known-issues ( ). Also Sky has full crossplay so the server issues affect everyone who have not the strongest connection.

Try on a different connection or restart the router, that often helps players in such situations

[lofty path]

Thanks. I will wait for tomorrow, Monday. Also I don't get answer from report-Bot. It's not DM me

[hasty canopy]

Me too 😦

[vagrant acorn]

Devs are working trying to fix the bugs that prevent some doors, beacons, etc. to work correctly, You can read about it at #news and #known-issues

Remember to check that you have DMs open so the Bot can DM you when you are trying to report a bug.

[hasty canopy]

Thank you 🙂

[wheat cedar]

Sorry to bother but is there a list of recommended android devices to play sky with

[vagrant acorn]

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

[wheat cedar]

Thank you moon!

[vagrant acorn]

Your welcome!

[bright sand]

how can I report a bug?

[past arrow]

!thatskybug - read below

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[shadow panther]

I wanna ask about the block system in sky, if me and my friend blocked each other, does that mean that we cannot be friends anymore?

I cannot find my blocked friend in the blocked section

[lilac bridge]

Does anyone here plays with one handed mode? I'm just curious

[flint birch]

I did but with the deep call not working I’ve gotta use the other mode

[fallow topaz]

Why is sky so blurry now even with max graphics?

Has it not been optimized yet?

[past arrow]

It has been optimized! And it has been optimized so well that after several years I can finally read real compliments about improvements from Android side about the game.

What you are experiencing is most likely that the game improved and has been optimized a lot but your manufacturer has abandoned your device and it didn't get the necessary updates to use the new graphics.

[clear remnant]

Guys, I purchased the 3 in 1 pass earlier and the internet stopped in the middle of it then when I tried again, it said "you already have the pass" and I did have it. But later on, when I checked my balance, I found two purchases have been made with the money for the second translation missing. But the transaction is still pending! Do you think that second translation will return to me?

[past arrow]

!support - contact them in-game

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[amber ginkgo]

Hi, are the issues regarding some devices being unable to even open the game fixed yet?

[iron cosmos]

the error appears both from phone and pc
I can't do dailys, collect wax, chat, even dress up

all I can is walk

it didn't resolve throughout the whole day

[past arrow]

Did you try on a different connection which has lower ping latency than 30-35ms?

[past arrow]

If some devices are unable to open the game that is a device issue, unfortunately here are the most common 3 reasons:

• Corrupt or bugged Vulkan support on the phone by the manufacturer (mostly Poco and Motorola are affected), try to update your Android system and restart the device.
• Buggy phone UI with outdated manufacturer support - in this case, remove all recently installed apps, disable apps over apps features like Messenger bubbles or Discord over Sky, and restart the device.
• If the game is stuck after pressing play, it's your Internet reception. Try on a different connection, restart your router, call your internet service provider for a quality check. For Sky ping latency lower than 30-35ms is recommended (and serious games aim lower than 10ms! - you can check yours on https://speedtest.net)

[amber ginkgo]

It opens the game sometimes that's the issue

I've uninstalled and reinstalled the game ,spammed the "Network error" retry button a bunch waited for an insane amount of time then it worked...

I just find it really weird that 2 out of the 10 times it works and other it doesn't

[amber ginkgo]

@past arrow why would it work 2/10 times I play on this device if it's my devices issues?

[past arrow]

If it's server error, then it means your internet can hardly keep up with Sky. Check the latest message above.
Why does it work sometimes and sometimes doesn't?

• A higher influx of players enter the game because of season hype, those who have weaker connection exceeding server capacity won't be able to enter.
• Player count online is not a a fixed amount, that's why sometimes you can enter the game and sometimes you can't.

[amber ginkgo]

This is what I get now

Before it was "Network error"

Now it's "Failed to connect" but I always have to spam retry

[past arrow]

It's your internet. If Sky had issues, this channel and especially #questions-and-help would burn with a wall of such messages.

Restart router, try on a different connection, call your internet service provider for quality fix 📞

[amber ginkgo]

Ah, I see... . Hm okay then

[lunar smelt]

If I bought Vivo Y18 with 8GB RAM (GPU: Mali-G52 MC2), is it good enough to run Sky?

[dim pilot]

am I the only android who experience this texture bug?

[bleak cloud]

Huh.. Most texture bugs can be fixed by closing and reopening the game.

[dim pilot]

I've been doing that for months. and guess what😑

[bleak cloud]

I'm out of ideas. Did you file a bug report?

[dim pilot]

been doing that for months as well

well years actually, it started with the hair then it progressed further until it affected the capes🤦‍♂️

[lunar smelt]

[haughty marsh]

Hii wanted to know if it's happening to everyone
I'm am carrying some one or holding hands and I get a phone call when I'm back to the game I am found sitting and detached from the skykids is it a bug its really annoying sometimes

[hollow tree]

Not sure if it’s bug or intentional (if they ever declared), tho i can see that can help avoid people dragging afk-player to dangerous areas if that makes sense…?🤔
I think my friend also immediately sit down when they switch apps.
Anyway if you dont like it you can always #live-feedback

[past arrow]

Nope, not really. Mali-G52 is an old, very weak GPU.

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message
Many of them have newer versions these days so it's worth to go for them as well!

[past arrow]

Switching apps disconnects you from the game because either you switch to the call if there's no top bar overlay to pick the call in background, or you switch to the phone app to answer the phone call. It's how your phone functions: cuts off resource hungry background apps too soon because it lacks strength to handle them. It's not a bug, it's how your phone functions and is capable of.

I have had a lot of phones for Sky and a call never detached my character.

[haughty marsh]

Ohh ok thank you

[lunar smelt]

So, how do I know the differences between Mali-G52 and Mali-G52 MC2? Is there a website to check differences about it?

My budget for phone upgrades is average $150 local bucks and I want to buy an Android that's not affected through laggy experience cuz of added trees causes gameplay lags during Moomin season

[past arrow]

Both Mali G52 are old and weak. Even a Pixel 2 from 2018 is stronger than them.
For that budget I recommend a used or refurbished version from the recommended list on online auction sites, even consider a used old iphone 10 or above which have awesome performance for the game. New phones for that money will end you up in incompatibility sooner or later and you can't even sell a budget phone that easily.

[lunar smelt]

Oh gee, that gives me high anxiety about this.

[past arrow]

Better safe than sorry!

[noble roost]

Hey, if I connect a controller to my phone will sky:cotl recognize it?

[vagrant acorn]

It depends both on device and controller. Some work, others don't or are a bit wonky. You can check in pinned messages where you'll easily find a bit of information.
You can also search at Skycord with the model of controller you would like to use, maybe someone posted somenthing about it.

[past arrow]

!controllers

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[noble roost]

Thanks you two

[twin fable]

I have a question, the colors are unlocked or only the yellow and red?

[maiden plaza]

and white

[stone mica]

This is happening to me

[versed basin]

It happened to me yesterday me, i was with my friend and We've all been banned

[past arrow]

It has nothing to do with being banned, it's related to the server issues announced in #known-issues @versed basin you can #report-a-live-bug about the server popups because it happens regardless of good connection

[versed basin]

Does this mean I was banned for no reason?

[past arrow]

Bans happen much later after TOS violations because real staff examines account logs. Therefore there was a valid reason but you unknowingly broke Terms Of Service with something. You can contact support through their website link for appeal.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[versed basin]

Ok thank you

[willow wagon]

I lose almost 3k, they should show expire date to take twitch candles back😭

[past arrow]

Can we help? Maybe the wrong channel my friend? This channel is for Android compatibility related discussions.

[willow wagon]

@@zonitc:I just wanna let to know, that tgc give us a switch drop and I use it but I got warning notification today
All of my candles are dispersed switch drop candles and my own candles

[past arrow]

How many candles did you get from twitch?

[willow wagon]

Almost1k

[past arrow]

That's possible with exploiting only

That's a bannable offense

[willow wagon]

Bro, what a any reason?

But my own candles is disappear too

[past arrow]

I guess that's quite fair punishment in return you don't lose your account now

You must have agreed to sky terms of service before starting the game, regardless of whether you have read it or not

Sky TOS/EULA https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=legal-code-of-conduct&f=eula-terms-of-service

[willow wagon]

Thank and never again, tell your tgc do not dropping twitch drops again, very disappointed

[past arrow]

There is no "your TGC", and I'm pretty much aware of what tricks you used. That's exploiting. Please inspect TOS and take care of your account!

[willow wagon]

Good boy

[viral brook]

Always be aware of the TOS and rules. Gaining 1k candles from twitch drops alone is possible only by exploitation, because you only can get 15 candles from the drops, therefore it's you taking advantage of the generous drops and gain a huge margin amounts from many players.

[pale cairn]

They also take away bought candles ?

[past arrow]

Unless you were exploiting, nope

[pale cairn]

I did use some twitch drops yes but they took them all regardless

[eager garnet]

small correction: 15 + 5 candles #news message

[viral brook]

Oh yeah thank you! Then it's 20 in total

[past arrow]

Still not 1k, I'm still shaking my head

[viral brook]

Yes it's still far cry from the exploited amount

[eager garnet]

5 more near to it /j

[willow wagon]

Did tgc set any other rules before starting the twich drop event?
Do you know guys, I didn't steal those things, i spent 3 hours watching twitch live to get 20 candles😵‍💫

[buoyant dagger]

Doing that once to get 20 candles sounds fine
Doing that 50 times to get 1k candles sounds not fine anymore
You can #live-feedback to tgc directly tho if you think there was missing info in the campaign or you're dissatisfied with how the drops were handled

[past arrow]

Yes:

Sky TOS/EULA https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=legal-code-of-conduct&f=eula-terms-of-service

You took 1k candles not 20 (I still have the screenshot of your messages if you try to delete them)

Sky TOS clearly states exploits are against rules. You used bugs/workarounds to get advantage.

Using bugs to get advantage especially regarding in game currency is exploiting.

(please someone help, it seems I can't explain them in an understandable way )

[frigid laurel]

Why TGC take my one season candle

I only get 5 candle

[past arrow]

You can get 5 candles a day without season pass.

[maiden plaza]

Server issue still going on?

[frigid laurel]

With season pass

[fierce obsidian]

yea I just tried to log on and it just freezes up

[viral brook]

I really can't help either, they're just insistent with it

[past arrow]

Sorry for the later reply! Here are some troubleshooting tips:

• redo daily quests and claim them
• try collecting seasonal candle wax again, visit all 4 candle bunches
• make sure to get the seasonal candle from home altar

[oblique anvil]

Does the elf hair is paid or is it avaivabile on a ts?

[vagrant acorn]

The one I rememeber being called like that is Paid, part of a Nintendo Switch pack, that also has 2 capes and an ocarina.

[oblique anvil]

Okay thanks

[candid kite]

I want to report a bug

I left one of the houses and went to the backrooms

🥲

[vagrant acorn]

To report a bug you go to the channel for example #report-a-live-bug ⁠ and react to the flame (scroll to reach the end of it, and tap on the flame) . Best if you have at hand the basic information of your device, etc, as it will make things easier.

[candid kite]

I SPENT 30 MINUTES REPORTING THE ERRORS

I TOOK A LONG TIME BECAUSE I DON'T KNOW ENGLISH AND I'M USING A TRANSLATOR

[vagrant acorn]

Yeah...the bot does not give a lot of time. But...you can copy paste from your previous report all the things you wrote, so it should be easier the second time.

[past arrow]

The bot must close after a while. Too many open error reports for a long time are putting a high load.

[candid kite]

I reported the bug a long time ago .-.

[frigid laurel]

Hehe just became a clown 🤣

Sry it's my problem with math haha it's ok now

[heavy palm]

Can anyone help me with this UI conflicting issue when I haven't installed any additional launchers or anything and am using all the ones provided by the system?

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[tight violet]

is anyone else having problems dyeing outfits

[past arrow]

It doesn't seem like an android hardware or compatibility question, so let's jump over to #questions-and-help where you can elaborate on your issue

[static finch]

Hmm

[warm wyvern]

Does anyone else keep getting this glitch when doing this temple? It's so ominous! I'm not sure what is triggering it. Escape method is shown in the video haha

[proper vale]

Please Fix the Servers

[past arrow]

!thatskybug - devs don't read here, read below to learn how to report a bug

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[tribal epoch]

Server down !! Will we get caught up for Seasonal candles?

[viral brook]

If its fixed shortly after, then you can catch up before reset but if not then don't worry you can skip around 14~ days and still be able to complete the season

[silent kite]

I want to ask is there a beta sky link?

[misty sluice]

Yes, I did dye a headpiece n saved it but it disappeared the next day like I never made it. It's also the only dye I saved so it didn't get deleted

[oak sierra]

Hello! How long will it be until the next geyser combo?

[vernal nexus]

!geyserwhen ⤵️

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[lone seal]

I bought a season pass for 3 and it deducted my wallet's balance but I didn't get anything... is there a way to refund it?

[dark folio]

try these IAP troubleshooting tips by Tib
#questions-and-help message

[lone seal]

thanks

[crisp falcon]

I login on mobile through my Steam account. However it asks me to login again (put in username, password, 2fA) almost every time I open the app. Is there any way to make the linked account "remember" that it's linked? Would connecting another account help or is this normal on mobile?

[buoyant dagger]

That's because steam demands login every time. You can link a different login method in ingame settings > account e.g. nintendo or google, they don't ask for password every single time

[steady pagoda]

Can you please check if putting the grey bed on the ground causes you server issues?
Ik it sounds stupid, but for me it does

[past arrow]

Some props can result in such issues for some players. If it doesn't happen with some other props and you can replicate the issue, #report-a-live-bug for your device - because of android fragmentation experiences can vary!

[worn light]

#report-a-live-bug every time I play with my friends, he is PC user and I android user, we always get server issues and it's Too often like 5 times in 10 minutes... We can't go to a place like eden or we will separated on the way, anyway it happened on all realm except home, sadly it feels like sky cotl, doesn't belong to play with any friends anymore -_-

[viral brook]

I've never had splits as that often especially with my PC and IOS friends, so it might be that either you and your friend's PC has weaker than required connection so it always split

On top that there's some server instability but overall it's stable the moment I played with friends last night. You might be a little unlucky with the timing :")

Also that's strange that server errors would force you split bc whenever I got the pop ups, we don't get split at all

[slender lynx]

Hello, I would like to ask when the built-in screen recording on Android devices will support 60FPS.Android devices already support 120FPS and the highest quality play in the international service.But the built-in recording screen is only 30 FPS.

Today, I found out that keyboard control is supported on mobile devices, but when I tried to use the mouse, it couldn't control the characters.I would like to ask when mobile devices will support mouse and keyboard play.

[past arrow]

Hi! This sounds like a limitation of your device hardware because there have been several 60fps in-game recordings on YouTube for years, which means even old GPUs were capable of that.

[past arrow]

!controllers- click the link below to learn more about supported controllers. Mouse control on Android is a quite rare thing, and officially not supported, even often well known browsers or basic office/document apps don't support it correctly

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[slender lynx]

Sorry, I'm using the translator. I'm saying that my keyboard supports controlling children on sky, but my mouse can't control them. It's like this.

[past arrow]

Yes. Mouse support is a rare thing on Android. Mouse is not a keyboard.

[slender lynx]

Those should be recorded on an iPhone or iPad, because I've used an iPhone to record light encounters before.😂It doesn't seem to be possible to record at 60 FPS on Android devices.

[slender lynx]

Yes, I know.

[past arrow]

I checked on YouTube and indeed 60fps videos are with UI. Then this means it's too tedious because of android fragmentation: many devices are capable of 30fps, many devices can support Sky up to 60fps or 120, but can crash with 60fps recording. You would need to sort out thousands of cases = android versions multiplied with device hardware configuration types. 60fps in-game recording support might come in months, but since that feature needs parallel processing to save the frames without UI, I don't believe it will come soon.

[slender lynx]

I see! Thank you for your answer!🌹

[quartz quest]

i want to ask what happened to the elder glitch

[past arrow]

Since it's not an android system compatibility tech related question, let's jump to #questions-and-help and elaborate on your issue

[worthy drift]

How do i create my account

[past arrow]

Your account with your sky ID is automatically created once you start playing the game. Remember to sync your progress in game Settings ⚙️ - Account menu, to keep your account safe and accessible

[west moth]

Im trying tto buy season candles with a visa gift card but it just says correct this info even though the info is all right. Anyone know why?

[steel wigeon]

i get the same issue, not every time but its really often, usually the day after i relink my steam account

[past arrow]

See the reply to the OP. That's a steam security measure. You can avoid that only by linking something else in your account in game settings and use that as log-in method (can choose before pressing play). This keeps your new and steam account synced continuously without the steam security check.

[steel wigeon]

oh ok thx

[west moth]

Im trying to buy season candles with a visa gift card and i checked balance it still has money but when i put card info in it says its incorrect but its correct.

Anyone know what to do?

[worthy drift]

Thanks

[lunar smelt]

Is the out of sync In-game recording audio normal to you? Or is there a way to sync the in-game recording audio normally?

[autumn yarrow]

Hello everyone! I'm having a little problem.. is this happening with anyone else? I suddenly found the game like this?

[young root]

Yeah it’s happening to me as well😭

[autumn yarrow]

oh and why is that? do you know what's happening? 🥲

[young root]

Sadly no I don’t know why is causing this 🤷‍♀️

[autumn yarrow]

oh alright thank you 😭

[young root]

Mhm🥲

[lunar smelt]

@autumn yarrow
#quick-dev-updates message

This was the cause why we got unexpected start from beginning so pls be patient.

[clever kestrel]

Does anyone else have the issue of their screen just not showing the inside of your nest, leaving you to keep zooming into the distance when you set your nest to your starting area

[shy hedge]

I have the same issue

[tiny temple]

same-

[ionic mantle]

Oh my god samee!!! My heart skipped a beat when I opened sky and it looked like I created a new account. Thought I lost my account

[twilit forum]

What's going on??

Oh my god everyone is having this problem thank god

[remote solar]

Me too 😂, and I haven't done my daily yet. Poor my season candles 🥲🥲

Like this

[buoyant dagger]

#questions-and-help message info about the portal bug by Skye

[pine pivot]

My agony

[muted goblet]

Infect...

[wary delta]

Why...? Again?!

[small sparrow]

Eh???

[barren frigate]

If you have no realms you can try

1. Using return portal
2. Wind paths
3. Teleporting to friend(constellation may be big but still usable for some)
4. Use music hall to access Valley
5. Otherwise you can wait for them to fix it

[earnest shoal]

Even my stella

[past arrow]

It's a #known-issues , keep an eye out on that channel and #quick-dev-updates

[barren frigate]

If you have no realms you can try

1. Using return portal
2. Wind paths (left of portals in Aviary)
3. Teleporting to friend(constellation may be big but still usable for some)
4. Use music hall to access Valley
5. Otherwise you can wait for them to fix it

[zealous field]

Is the old homespace gone completely?

[past arrow]

It's a #known-issues you gotta wait
Or might try this in the meantime:
#questions-and-help message
(Not guaranteed to work)

[slow pumice]

So its not just me who lost all my realm portals? For a moment i got scared.

Its also the same with me.

I saw a flying through the clouds scene and i thought, oh, how cute, until i saw my home. . .

Update: it happens now everytime i enter my game.

[past arrow]

It's a #known-issues (further explained in #quick-dev-updates ), you gotta wait
Or might try this in the meantime:
#questions-and-help message
(Not guaranteed to work)

[dusky garden]

Bugged

[dusky garden]

Nope you're not alone.and it seems a lot are experiencing this

[foggy oyster]

Me too😭

[fresh ocean]

It's not fixed yet? 😭😭

[hasty sundial]

😭

Nope

[fresh ocean]

Aw man it's been hours 😭

[hasty sundial]

Yes 🥹🥹😭

[fresh ocean]

Hopefully they fix it soon..I wanna do my dailies

[ashen sierra]

R.I.P. Fellow sky kids 🫡🕯️

[midnight sage]

I'm having that same exact error

[tough socket]

try chibifall to get through eden gate, enter eden open door, walk past stairs then home, it works for my friend

[daring wave]

Lol

[vagrant rivet]

My game was working fine while alladat was happening
Now I got hit with the bug too💔

[potent aspen]

hey i need help, what we need to do when they force us going through the reborn?

[flat sedge]

How do we check the vulkan version/level of devices on the internet?
I tried searching that on google and couldn't find anything, it's all about how to check the device you have in your hands

[heady inlet]

glad to know im not the only one with the reset bug

[sleek bane]

Hello everyone sorry to bother.. how do I fix this bug? Currently I also have the same problem..

[empty talon]

Do you have a specific device in mind?

[past arrow]

The best ways to check the tests at GSMArena and NotebookCheck.Net (the latter is better).

Then I usually search through the internet with "[device name] vulkan" or "vulkan issues" to see how well it performs.

It's worth to keep in mind how well and long a device is supported by the manufacturer with updates because new Sky features might require seamless vulkan integrity.

If you have a device in mind or would like the list of recommended devices, let us know!

[rich garden]

uum my sky not skying https://drive.google.com/file/d/1r-YjZWCW3IxsNvBbHTL9VANB0B05iNFR/view?usp=drivesdk

[open wave]

I am so reassured that there are many here who also can't play just because the programme always starts from the beginning - uff thanks for the community🥰

[flat sedge]

Thank you both
I don't have a specific device in mind yet, I'm still looking

[frank latch]

How do yall record videos ? 🥹 I tried to make a video for my partner's bday and the resolution was awful

The pictures yall took also good , mine's blurry

[shadow agate]

I hope to give us the lost season candles or the today tickets if they don't fix it yet today. I was freak it out when I see the current bug that you talking about. I have the bug in my phone device but not in my console.

[hollow flax]

Holy... i thought i was the only one with that bug, i thought my game was reseted or lost all my progress, hopefully they will fix it in this maintenance

[orchid smelt]

Nooo I was about to add random players I just helped

[upper prism]

I was going to light the 8 player door

[foggy sparrow]

So everyone’s game wasn’t working either ?

I panicked when my server thing stopped working and it didn’t let me go anywhere either

[icy tundra]

i guess so

[empty talon]

#news message

[soft bobcat]

Sky is under maintenance now, it will last approximately 3 hours. Please check back later

[chilly jasper]

Yeah but it happened yesterday too and the day before

[lavish stirrup]

(Coucou la France) server error were pretty common those last few days and the maintenance is here to fix it but you can't to anything about server error just quit and come back or "réessayer" until it's over

[sterile quarry]

I want to ask if 11:00 PST (UTC -8) how late is it in Moscow (UTC+3)?

[amber dragon]

10:00pm i think. Not positive though

[sterile quarry]

it is now almost 1:00am here and I don't know when the maintance was begun

[amber dragon]

It began at 2pm my time, about 3 hours ago. Says it's ending at 6pm my time so in another hour.
So I might have been inaccurate on when it ends for you.

[sterile quarry]

ah ok 👍

I think it can be online again at 1:00am in my time

[amber dragon]

Im about to check if mine is back online

[sterile quarry]

do you live in the U.S.?

[amber dragon]

Yess

[sterile quarry]

because in your time it will be online again at 2pm you know what I mean

[amber dragon]

It's currently 5pm right now haha, I'm in EST timezone

[sterile quarry]

the maintance is from 11:00am to 2:00pm

[sterile quarry]

oh okay

[amber dragon]

But I just checked and it's still going for me

[buoyant dagger]

!maintenanceinfo for timestamps in your timezone

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738105200:f>!

Learn more and get updates here: #news message

Thank you for your patience!

[sterile quarry]

ooh it is 2:00 in Moscow, right?

[frank sage]

And so it is because of the bug with portals and so?

[lofty path]

Interesting question

But I guess and assume you're right @frank sage

[frank sage]

Cause like it appeared today and boom maintenance

[past arrow]

It's because of the misconfiguration issue mentioned in #quick-dev-updates
The portals and cutscenes and other issues are just symptoms.

[frank sage]

Oh, I see now, thank you!

[past arrow]

No problem! Because certain accounts were not affected with the issues with the "normal" Sky configuration settings (which are on a different database), it's very likely that the issues are related to the server provider of Sky: AWS

[steel heron]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[steel heron]

Well missing out today

[fast hearth]

oh uh so today i can play if i dont sleep

[lime niche]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[rotund phoenix]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[swift sand]

extended to reset!

[brazen nova]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[lime niche]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738116000:f>.

Keep an eye on #news for further updates!

Thank you for your patience!

[outer viper]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738137600:F>.

Keep an eye on #news for updates!

Thank you for your patience!

[upper prism]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738137600:F>.

Keep an eye on #news for updates!

Thank you for your patience!

[night anvil]

I expect compensation of 20 candles and 6 seasonal candles

[flint nexus]

And ink
The collection method is already annoying enough without going through this 😒

[granite portal]

They extended it 😭😭😭

[bronze anvil]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738137600:F>.

Keep an eye on #news for updates!

Thank you for your patience!

[golden shadow]

Is this time after reset?

[serene axle]

it is at reset

[frank sage]

!maintenanceinfo

[upper sail]

Sky is currently undergoing maintenance, which has been extended until <t:1738137600:F>.

Keep an eye on #news for updates!

Thank you for your patience!

[frank sage]

Oki, hope it'll stay this way

[warm spire]

Guys please tell me what time is grandma

[past arrow]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[warm spire]

I love you

❤️

[supple robin]

How can I fix this?

My character turned completely black.

[past arrow]

Hi! Is it an Oppo A series device or something else?

Did you try restarting the game?

[supple robin]

It's A Series

I tried deleting the game and reloading it.

[past arrow]

Oppo A series are bugged, here is a short explanation and tips:
#questions-and-help message
The hardware is capable of running the game but manufacturers often tend to cut costs at correct development (in this case drivers), unfortunately the whole A line didn't get the attention it deserves from Oppo 💔

[supple robin]

Oh, that's too bad.

Thanks for your answer.

[sudden urchin]

By any chance, is there any way to find out when I started playing? I've deleted the game a few times so there's probably no way to see how long I've had the app by the playstore or in the app information

Never mind, I found one message from me in one chat that is me talking about the game, I play for almost 3 years

[plush surge]

I have a problem with my personal account. It does not work well for me. When I press it for a long time, it flies on its own, and I face difficulty when opening my friends’ friendship tree. I have to fly when I open it. I hope you find a solution to this. I expected that with some maintenance, you will fix the problem of broken accounts. Thank you.

[tall cliff]

Guys, I link my acc, and when I want to buy something it's not the same acc that I link, what should I do, can someone help me😭

[past arrow]

Make sure you're in the same account on your device. Download Google Play games 🎮 app from Play store and log into the same account where you want to pay from.

[past arrow]

On tablets one handed mode is bugged currently. Try to switch it off in your game settings ⚙️- Controls menu

[plush surge]

Thank youuuuuuuuuuu

[whole raft]

Helppp why havent I been able to collect tickets for 2- 3 days now 😭😭😭

[plush surge]

He but the one hande

[past arrow]

To me Sky works without such issues today.

Try these Constellation & server troubleshooting tips
#questions-and-help message
(Also has tips on how to report a bug making sure to the devs it's not your connection)

[tall cliff]

Owhh thank you so much but, can I change my Google acc to another google acc?

[past arrow]

Google cannot be changed

[snow mulch]

Guys can u switch between 2 accounts from one device?

I have an alt and i meed to help a friend too with their acc is it possible to switch between the 2? And if i switched to their account will my alt be gone forever like disappear?

[past arrow]

Do not help your friend's account, using someone’s account is subject to get banned

[alpine depot]

Hi, right now I'm having a problem starting the game so I don't know what to do.

[past arrow]

Please elaborate more on that
(What happens, what do you see when it happens, what did you try to troubleshoot )

[alpine depot]

I want to play on my tablet device but it won't let me enter the game, so I don't know if the problem is with my device or the game.

I can send a video showing the problem

[hazy panther]

does anyone else struggle with constant crashing when trying to take a photo in the game?

[past arrow]

Tablets in general are not optimized for GPU heavy gaming. Let's find out what to do with this situation!

• What is your tablet model? (example: Samsung Galaxy s10e)
• Did Sky work on that device before? If yes, when?

[past arrow]

I don't but you can #report-a-live-bug for your device about it.

[alpine depot]

My tablet is a Lenovo Tab P11 (With Keyboard and Precision Pen 2)

And I haven't played on this device before

[worthy drift]

How Can i connect my Android account on my PlayStation?

[honest radish]

Question, I started at 76 seasonal candles before I got dailies and after collecting them all, I got 81 (+5 candles) but I'm supposed to have 82 (+6) so I'm wondering where that pesky 1 seasonal candle went

[wild raven]

have you done the ones where you collect from the cakes?

4 dailies, 1 from season pass, 1 from four locations in the respective daily realm

[olive ember]

The last few days I didn't see any wax coming out of grandma's cake, this has been happening for 5-6 times in a row, there is no problem when it comes to candles, darkness mushrooms, or balls coming out of the campfire I get all the wax I burn from them. But when burning grandma's cake no wax came out, I waited until grandma's time ended finally the wax was there but they did not increase the number of my candles at all.

[upper sail]

[past arrow]

Hi! Sorry for the late reply!
I checked and it has been crashing with Sky for months:
#android-questions message
Tablets are not optimized for such GPU heavy gaming. I recommend to use a better optimized phone or you can #report-a-live-bug about it

[rotund flume]

Hello guys. Please tell me, how long does it take for sky support to answer the question? I bought a cape + hair set, the money was written off, but there are no things on the account. Very sad

[eager garnet]

several days depending on the backlog of support. also if it’s not specifically about android then it’s better to ask in #questions-and-help
you can try tapping „restore purchase“ in your shop and see if you get it then and also checking if it’s „free“

[past arrow]

In the meantime Try these IAP troubleshooting tips!
#questions-and-help message

[vernal adder]

Wahhh i got ban for 24 hour

They ban me for saying

Sh

It

[steep pine]

you can also get banned here for bypassing the filter, sky is a family-friendly game so no vulgarities is a given.

[vernal adder]

Wahhh they delete my message for saying this for 10 times hope they dint ban me here

[vernal adder]

I was not saying it someone else

I made bathroom in my nest you know i was showing that to my friend thats why i said

[steep pine]

your message said "they ban me for saying"

[vernal adder]

I can show you that 😂if you want so i was saying like here you can take

See below that message

[steep pine]

well, you still said something not allowed and the censor doesn't care about context.

[past arrow]

Adding to Ash, please don't try to bypass the chat filter because you might get sanctions on this server too

[vernal adder]

Ya without warning they ban for 24 hour i sometimes joke with friend so they only ban me that time only for 1 hour

[steep pine]

so it's a repeat offense

[simple mauve]

!support — If it’s a recurring occurrence, then you’ll get longer bans. If you want to appeal it contact support ⤵️

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vernal adder]

This what i want thanks sir i dont think i did such big crimes for getting ban to 24 hour 😮‍💨

[past arrow]

It was a mute I assume, not a ban but the best to do is to contact support. Good luck! 🍀

[vernal adder]

They already delete my message more than 20 time 😭

[steep pine]

maybe stop trying to say what the game is not allowing you to do so?

[vernal adder]

24 hour is not acceptable i was happily take if it was 1 hour

[simple mauve]

That is why you shouldn’t try to bypass the filter. It is not allowed and bypassing the filter is breaking the rules.

[vernal adder]

I play this game bc of friend so now i cant chat no reason to play

[vernal adder]

Yup

[past arrow]

This is a very family friendly game, we all need to adhere to the rules to keep this community a safe place

[steep pine]

do be informed there is such a thing as permanent mute, so be careful of what you say

[vernal adder]

You lyinng right 😵‍💫

[steep pine]

if there's permanent ban, permanent mute is definitely possible

[past arrow]

I know for sure about at least one person who got permanent mute

[vernal adder]

Wahhhh 😵‍💫😵‍💫

[vernal adder]

Wahhh they respond fast i recieved emial

If any one is free then help me 😪😵‍💫

[simple mauve]

The only ones that can help you is Sky support, if you already contacted them please wait for their answer.

Have in mind that their response time depends on their backlog and they could deny your request to lift the mute on your account too

[vernal adder]

I already complain a lot

[median pilot]

I hope TGC made the sky 32bit 😭

[vernal adder]

Wahhh rn i can play it so they ban me now they unban me when i will not free

Thats not fair 😵‍💫😵‍💫😵‍💫

[buoyant dagger]

everytime you send a new message, you will be last in the waiting line again. just wait for their response

[vernal adder]

What 😨😨😨😨😨

I thought the more i send the Faster they reply

I have already sended soo much message you should say this earlier

🥲

[buoyant dagger]

the others also told you to patiently wait please

[vernal adder]

Right right you are right patient 👍 wahhh 😮‍💨

[torn ocean]

Hi, newbie here. I just want to know or ask when will the Aurora Concert will happen again?

ps. sorry for my grammar

I have a quest, but I can't complete because I don't have wings and the concert is already finished.

[past arrow]

!concertwhen - check the concert times below: you can ask for a concert uber who can take you from #looking-for-group-live

[upper sail]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[quasi furnace]

does anyone have it where audio on headphones gets randomly super compressed and unlistenable? plugging the headphones out and in fixes it but it happens a lot, and sky is the only app that does that

[past arrow]

This is most likely because that is the only game you are playing which supports multichannel audio: in Sky game settings, it has separate sliders for musical instruments, background music, and sound effects. Most likely your android system has a built in, or a third-party limiter.
I recommend keeping all volume sliders at 45-50% and gradually adjust them below compression levels. You can also try these generic troubleshooting tips: #android-questions message

[deft comet]

Hii there, I did notice that nowadays the daily quest spirits won't show up in Aviery village only after I visit the coffee and go back outside. Also recently I can't see the markings of the quests on the map. Are these bugs?

[past arrow]

The daily NPCs are bugged in Aviary. Go into a building and return to make them appear, or use original home - which is generally more stable .

[burnt mirage]

Players with Snapdragon 8 gen 1 processors, is any of you facing any performance issues? I have a Xiaomi 12 and this phone is supposed to run this game at 60 FPS at all time. Yet there are areas in the game where the frame rate will drop to 30 or below.

[past arrow]

Hey there! Just a heads-up, the game is actually quite GPU-heavy, so GPU performance and optimization are what really affect frame rates, not processors (CPU).

Additionally throttling due to overheating, device or battery degradation and GPU driver optimization specific to the 12 series are often causes of fps drops.

You might want to try changing the resolution in the graphics settings! The highest setting (the most bolts ⚡⚡⚡) just adds sparkles and tiny details that aren’t super noticeable, but they can put extra heavy load on your device. Try with one or two bolts!

To sum it up, players here often tend to focus on the CPU while overlooking GPU optimization in Vulkan-heavy games like Sky, and expecting smoother performance from higher settings which is not the case here. But don’t worry, now you know!

Try to update your Android system too, maybe new updates can make a difference.

[burnt mirage]

I always run the game on the highest settings, maximum graphics quality and frame rate. Also I'm on the latest hyper OS 1, waiting to see if hyper OS2 will come to bring some cool stuff to my phone

[past arrow]

That could be the issue. Sky is a premium game, and albeit its Adreno 730 GPU is great, you can't expect full smoothness on everything highest from a 4 year old device.

Even my Xiaomi 14 gets hot on 60fps highest settings (which I don't really use anyway), I would not be surprised if the 12 would throttle down performance because of internal heat.

When I play on 120fps or 60fps, I usually use one bolt ⚡ paired with that. A perfect balance between eye candy and performance, but most times I'm just playing with 30fps.

[burnt mirage]

That's the thing: I've been using this phone for over a week, it's got used to my use patterns and now it doesn't overheat on sky even on high settings

It really sucks that you need to have a $1,000 plus phone to be able to enjoy games running smoothly on highest settings

Even on one ⚡ at max FPS the game won't run at 60 frames per second all the time

[past arrow]

I can imagine thats a pretty bad feeling but that's also a bad news because it means either your phone case has a bad heat dissipation and it's frying its processors inside, or if you don't use such a case the governor is set to very strict by the manufacturer and it lowers performance even before it would happen, because it got pretty bad reviews regarding its thermal management. Snapi 8 gen 1 should produce a lot of heat, or its performance is artificially held back with the recent updates.

[burnt mirage]

I've been taking a closer look at internal temps and heat dissipation seems to be working quite well

So it really seems that the system is holding the CPU and GPU back

[fast hearth]

So im not the only one that having perfomance issues. After the update, it get so laggy

[fair dock]

Did anyone tried to buy the season pass in the shop with google play balance? It says that my currency can only be used in canada. Does sky doesn't accept cad?

[delicate rapids]

So, I went to do my daily quests today and when I clicked on them they immediately appeared as done in which I could collect the day lies right then, is that normal?

[vagrant acorn]

Bug, but is ok to collect the Seasonal Candles. Devs are aware of this.

[pale sail]

yes,server issues 😑😑

[past arrow]

To me Sky works without such issues.

Try these Constellation & server troubleshooting tips
#questions-and-help message
(Also has tips on how to report a bug ensuring it's not your connection)

[dusk delta]

The 'gift a friend' daily.

Is it a certain type of gift or can it just be a heart and it counts? Or something from the friend skill tree?

[past arrow]

It's a gift of heart for 3 candles

[dusk delta]

Thank you :D

[vernal adder]

That person can honk we even try to make song from honk like i honk ones he honk ones then i honk 2 he honk 2 like this but he cant move and it also showing me like he lose all his wing energy

What happened to this guy

[past arrow]

They are in sleep mode so most likely they have put the app in background, or their device's battery governor limited app usage because of certain inactivity.

[split egret]

How to enable the "skip all cutscene" option in android

[simple mauve]

Tap in the top right corner of the screen and then tap ⚙️ , go to Graphics > Skip all cutscenes.

Have in mind that you have to see at least one time each cutscene before being able to skip it

[vernal adder]

Wahhhh but he can honk too 😨

[past arrow]

On the video they are not honking, the other player is honking and therefore the low light/energy icon has an animation over the inactive player

[spark garnet]

Has anyone else been having problems with binding their accounts on sky?? ive been trying to like link my steam and twitch account lately and everytime i tried it says something like "Sucessfully unlinked" even though i havent even linked it before

[serene axle]

that's most commonly caused by being signed in with facebook, try following this guide by elysian #pc-questions message

[spark garnet]

oh my god thank you so much ive been struggling for days already

[fickle turtle]

Is it jst me only because rn I can't access sky & I'm getting an error😭

[wintry patio]

When using an Android device with Sky what external devices are supported other than a controller?

[past arrow]

As far as I know some players were able to use certain Bluetooth keyboards as well, but officially Bluetooth sound devices and controllers are supported afaik

[wintry patio]

How about a mouse? 🐁

[past arrow]

As far as I remember, all of those who write about it here, couldn't make it work.

[twin fable]

Question about the event, where are the decorations objects? I see the spells in the box but no the object in general

[steep pine]

those are the actual props, not spells

[twin fable]

Well, where are the props? Where can i buy it?

[steep pine]

The ones you saw in the spell box at the event area, those are the actual props.

[twin fable]

Oh! Thank You!

[rotund crypt]

Is there a bug in Valley area?? Whenever I'm about to leave it, i get stuck in some sort of limbo area

[manic bridge]

Not sure this is the place to ask, but is there a way to make my camera stop automatically panning to be horizontal? I am trying to swim downward but it keeps leveling out so I have to keep fixing it. It's making Treasure Reef very difficult.

[safe heart]

Guys hello ..
After the update the game really become so heavy and when I go back home all the friends disappear and I become offline and can't hold my friendhand also I can't do warp .. is there any one have the same problem like me and 2of my friend ?

[past arrow]

What you're describing is not related to the update. It seems like the quality of your connection has dropped (by isp error or you reached a data limit for the month)

To me Sky works without such issues.

Try these Constellation & server troubleshooting tips
#questions-and-help message
(Also has tips on how to report a bug ensuring it's not your connection)

[crystal condor]

Where do you get black dye?

[humble latch]

For some reason, lately my game doesn't open on my phone at all anymore? Just stays on the sky loading screen

[past arrow]

Probably something third party app is conflicting. Try the following:

• uninstall all recently installed apps
• disable all apps over apps features like discord over Sky or messenger bubbles
• remove all notifications from phone's notification tray
• restart the device

[humble latch]

Hmm thank you! I will try these

[safe heart]

My connection was good and it's not only me who have this problem.. 2 of my friends also have the same problem..

[past arrow]

Then you might want to ceheck the bugreport tips I have sent above

[dense isle]

idk if this is meant to happen or not, but i just got a notification that someone i've blocked lit my candle?

regardless, definitely going to report this as a bug…

[past arrow]

Blocked players can lit your candle, deleted friends can't. I assume this remained as a feature like that because very social players use their blocklist to be able to light up everyone they know over the constellation limit.

[unborn jay]

am i able to log in via apple or transfer progress somehow?

[simple mauve]

Android does not support Apple Account or GameCenter login options. If you still have access to an iOS device, you can log in to your account there and link it to another account service that is compatible with Android (for example Google, Nintendo, PSN, or Twitch).
Once linked, you can use that new account to log in on your Android device with your Sky account

[wintry patio]

Today's daily.. every time I try and take a photo of Jolly Geologist my app crashes.. any suggestions?

[iron vortex]

I can't hold more than 3 keys with instruments such as violin. Is it a bug or what? been like this for a few months now. It happens both on my phone and tablet

[hexed ingot]

I was wondering if anyone else was having issues being unable to add friends? Whenever I tap on another player I don't get the button to offer a white candle to them.

[orchid crater]

I need help @simple mauve pls

[past arrow]

Please don’t ping random people, ask a question instead, and if someone is available they will help

[orchid crater]

Oh I see

Basically I’m trying to log back into my account on the same device, I deleted sky 2 years ago. And now I’m tryna log back in, but it says “If you want to play with your existing account cancel this and sign into your original device” which I’m already on my original device 😠

[past arrow]

!support - if you tried some basic troubleshooting methods (making sure you're in the same android account on your device, have installed Google play games app from play store and signed in from there as well) then only support can help you regarding account recovery

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[orchid crater]

The thing is, it won’t let me log into the same gmail account even though I’m also on the same original device. Instead it gives me this when I try logging into my gmail:

[past arrow]

I understand, but we as fellow players cannot do anything with it because it's a rare anomaly. If you tried the troubleshooting tips I mentioned above, you'd need to contact support so they can look into your account.

[orchid crater]

Yea I already sent an email through support, thanks though 😔 it says it’ll take a lot of days MY CANDLESS

[past arrow]

Make sure to wait patiently and don’t refresh the support ticket with new messages until they respond!

[orchid crater]

Do you think I’ll ever get my account back? All I did was delete the game, and I’m pretty sure I linked my gmail or Facebook 😭

[past arrow]

We fellow players cannot tell because we don’t see the practices of support, but you have a high chance of account recovery success, if you have your sky recovery ID, or a receipt of a past purchase. But support has other ways as well to figure it out!

[orchid crater]

Okay thanks 👍

[rotund crypt]

Is anyone else having trouble logging in? Whenever i go to play sky, it just leaves me on the home screen 😭

[past arrow]

What do you mean by leaving you on the home screen? In-game home screen or the game auto closes or you mean the TGC logo when you launch Sky or....

[rotund crypt]

In game homrscreen, it got fixed when i restarted my tablet tho

[night moon]

Hey I wasn't sure if this was intentional or if I should bug report this but are you supposed to be able to test dyes on the capes you don't own?

[buoyant dagger]

you shouldn't be able, tho the season cape might be an exception I'm not sure

[still totem]

How do I remove this bug?
Everytime I try to record a video in game, the video result is really bad

[buoyant dagger]

rechecking, it's a bug! the server didn't notice you are previewing the season cape, you still had the ocean cape on. the colors didn't change on the season cape when you chose different dyes which should have been the case it was the cape you were dyeing. apparently it fixed itself after choosing the previewed cape again

[slender lynx]

Why is the "Cloak of Love" yellow?😩

[buoyant dagger]

it looks correct compared to the pic in Sky Wiki
https://sky-children-of-the-light.fandom.com/wiki/Kizuna_AI#Cape

Is the inside pink for you?

[slender lynx]

But it has color differences in the game.

[buoyant dagger]

that depends on which area you are in because every place (and sometimes also time) has a different lighting

[slender lynx]

Is there a light problem? Well, thank you for your answer.

But when I use the bald hair accessory, it also has a little color difference.A secondary white cloak that is also white has no yellow color difference.

[steep pine]

It's caused by lighting.

[slender lynx]

okay

[slow pumice]

Its just for me that the butterglies are Black? Its a bug? What can i do to resolve, or nah? Just ignore?

[past arrow]

This is the famous black butterfly bug. Playing forward to restarting the game resolves the glitch

[slow pumice]

Ok, thanks

[loud sundial]

Does anyone know how to solve being trapped in a cloud nest?

[loud sundial]

I can't do anything. I can't send my friends without a portal.

[dark folio]

where are you stuck?

[loud sundial]

I'm trapped in a cloud nest

[dark folio]

Aviary? Nest from season of nesting ?

[loud sundial]

yes

[dark folio]

Can you send a picture?

[dark folio]

That's Aviary Village. Did your portals disappear or were they not unlocked before?

Have you tried restarting the game?

[loud sundial]

The portal disappeared.

[loud sundial]

I tried many ways, even downloading the game again was useless.

[dark folio]

What's your quest progress with hopeful steward? It may have reset when the servers were fixed

[loud sundial]

A mission?

[dark folio]

For the season that unlocked aviary village

[loud sundial]

Well, if I remember correctly, I still think it's not finished.I may need to confirm.

[slender flame]

No high res, 60 fps for mobile?

[past arrow]

For strong enough and well optimized devices, up to 120fps high res is available

[slender flame]

I don't get 120 fps why
I have snapdragon gen 3

60 fps lock

[past arrow]

Certainly that's why. Snapdragon 3 is very outdated for such a premium category demanding game.
But in fact, apart from the manufacturer 's Android optimization, GPU (not cpu, don't confuse, the graphics processor) matters even more.

[slender flame]

It's snapdragon 8s gen 3

[past arrow]

Read above again, it seems you missed important points!

[slender flame]

I don't understand how a device that can run genshin on 120 fps wouldn't be enough for this gsme

but alright

[past arrow]

Sky uses its award winning own graphics engine, which strongly depends on Vulkan engine and the game you mentioned has pretty much different, often simplified rendering of certain game elements which need less processing. They are like lemons and watermelons difference. I know it's a bummer, but if your manufacturer would support your device more, you should have higher graphics possible.

[arctic vessel]

What's happening with the servers rn??

[ashen mulch]

Does anyone also having a bug where suddenly got teleported very far down below in wasteland social area? I keep getting teleported if i stay too long there

There's also a random next to me that I think was afk when they're still in social space and got teleported as well

they keep losing their winged light since they still afk 🧍‍♂️

[steep pine]

was a snowball around when it happened?

[ashen mulch]

nopee

[steep pine]

There is currently a bug with the ball spell that causes players to get sent to oob under maps when it's dropped on them. The oob is exactly where you are for wastelands lobby. There has been multiple people reporting it and tested to be true.

the warp doesn't happen straight away after the bug is triggered by the ball. Trolls can do it when you're not looking then make a run for it.

#questions-and-help message
Somewhat explained here.

[ashen mulch]

ohwwww i see! thank you for the info!

[woeful sparrow]

This seems like an issue with the "google play games" app. Please make sure you have it installed and up to date.

If you do, maybe try clearing the app cache for google play games and trying again. 🍀

Thirdly, this video can help make sure google play games pops up and asks which account everytime to confirm.

**How to switch google accounts **by Kai
#android-questions message

[stoic beacon]

Do you still encounter server errors when you tap the inbox section? It doesn't seem to fix by itself.

[past arrow]

I didn’t see myself or anyone else experiencing this issue recently, but you can #report-a-live-bug about it

[main gyro]

Anyone else having the issue that you can't deep beep without flying and you can't click on friends or warp?
Had it for a few days so far

[past arrow]

It's not an android specific bug, happens on all platforms. #report-a-live-bug about it because devs didn't acknowledge the issue yet. As a workaround, in game settings disable one handed mode and you can deep call again

[fast hearth]

Guys i connected my keyboard and mouse to my android the keyboard works fine but the game takes the mouse clicks as touch

And its like the game doesnt know that its a mouse and right click of the mouse is also aint workin

[buoyant dagger]

that could be possible bc it's the mobile game and it doesn't expect to be played with a mouse

but idk for sure

[fast hearth]

But it have keyboard and mouse option in the settings and also gamepad if they made it only for touch the keyboard shouldnt have worked

[sinful plover]

Hello
I have a question, I used to be able to message anonymous people when I went to the Aviary Village concert and sat at any table but now I can't, why?

[split dragon]

Any android phones that will run Sky at 60 fps? I think there must be some right now available

that will run Snapdragon 8 with Adreno GPU

[upper prism]

Hey sky community, have y'all experienced not getting dye's after a certain point? And my question is if yes then is there a daily limit to it?

[slender flame]

My phone does

But there's no 120

[simple mauve]

List of phones at an affordable price, capable of 60 fps by Xander and Tib
#android-questions message

(Quite outdated but should still be fine I think )

[slender flame]

No realme and one plus phone's

[dark folio]

there's a daily cap. red and green, 4; yellow and cyan, 3; white, 1

[upper prism]

Thank you

[simple mauve]

It is a budget friendly list, sadly realme or one plus phones while powerful enough they aren’t at an affordable price considering other possible options

[slender flame]

Realme is affordable though. .. I got mine new for 300$ smth and I can run 60 fps just fine

Maybe they don't sell in US that much

[simple mauve]

Annnddd, the list is kinda outdated, the list has phones that are both affordable and accessible for everyone, there are some that might be newer and cheaper that aren't there, or some that aren't as accessible and aren't in there.

[past arrow]

Because they get poor support and are often abandoned by the manufacturer

[slender flame]

The one that has poor support and software is definitely Poco

[past arrow]

Poco A series is definitely struggling these times

Both brands get at least 2+ years of support, but the list is not made based on that. Xander made an extensive read back and research in the Android bugreports channel about phones and typical issues - and from the compatible models (not brands, so it was more specific) only those were selectively picked, which suited to the "recommended" list.
Poco - when the X series came out - had it's uptrend like Realme has now. Based on past experiences, I'd wait more till a Realme device becomes recommended.

[slate wadi]

Anyone know what to do if someone bought you a item, and the servers disconnected. And they got charged for it yet the game didn't give you the item?

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

[split egret]

I'm unable to load into the game. I checked my internet it also is fast enough

[chrome forum]

Does Oppo Reno 8 and 8 Pro the only Oppo phone that can use 60fps on ?

Esit: sorry for the ping it was an accident

[past arrow]

Oppo Find series has stronger and more reliable Adreno series GPU, the X5 pro might be able to handle 120fps as well.
Recently midrange Oppo phones have serious driver optimization issues.

[stark arrow]

hi.Is there someone who can i talk about account getting banned please? Is this because of using mods?thrid party? or not activity? If i did one of the mistake, can i still fix it please? I don't want to lose my account. please help me.

[past arrow]

!support can be contacted for ban appeals, check the website link below:

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[neon monolith]

How to change the size of the joystick, other buttons and location?

[chrome forum]

My android version is 8.1.0, pretty old I think. Do you know how much does the ones you said cost?

[past arrow]

It depends on location (country tax), store, discount. If you want reliable 60fps compatible devices, there are better chances than oppo currently

[chrome forum]

Alrighty, Thank you!

[slow pumice]

Help i'm not getting spirits for dailies XD

They don't appear anymore. . .
Shoidl i restart my game?

I tried to do the usual, that's enter a room and comeback bc usually they don't update unless i do it, but nope, npke at all.

And it was strabge bc i got their quests aaaa

But they don't apppear anymore

[golden shadow]

Does anyone have problems with daily quest, that they don't show up?

[slow pumice]

Me:

[golden shadow]

Its like each day have problems with quest

[slow pumice]

Yep

Tried old home, and Nope, still nothin. . . I'll restart my game i guess. . .

Tried and. . .nope, still nothin

I'm 4 candles from cape, 4! And tjis happens. . .

Tried changing the room and Still nothing

[woeful sparrow]

Check #quick-dev-updates for info regarding the dailies bugs

[slow pumice]

Oki

Thanks, got worried

[hasty canopy]

Me too 😦

[golden shadow]

Damn few hours is too much. Can't wait that long

[rich cliff]

Hello. Can somebody tell me what's this?

Does it turn your mask upside down or something?

[past arrow]

A wall decoration prop. It shows / copies your mask and head accessories when being placed on the wall.

Next time if your question is not android tech or compatibility related, ask in the faster and more suitable #questions-and-help because Sky is crossplay compatible across all platforms, the same fundamental game mechanisms apply on all of them!

[rich cliff]

Sorry, thank you.

[earnest dew]

Hello. I had xiaomi 12 lite phone, but I changed it to android s24
Now my android version is 14 and I decided to download sky again, but Google play says that my device isn't compatible with game version. Can I do something with that?

[past arrow]

Hi! It's a Google/manufacturer info bug and you can resolve it by emptying the cache of the following apps:

• Google Play services
• Google Play store
  Then restart the device.
  If that doesn't help, try with deleting data of the apps

[fast hearth]

Is anyone else having trouble logging into Sky with their email?
I can't seem to log in; it's the only thing linked to my account, so I'm not sure if the problem is just with email logins or something else. I've reset my Wi-Fi, switched to mobile data, and even reset my phone twice, but nothing's working. There aren't any error messages or anything like that.

(I can provide a video for clarification if needed)

[hollow tree]

Gmail right?
You can try this #android-questions message

note: google play games is not the same app as google playstore, usually it has green 🎮 icon. This app basically manages your google account for games sign in and such

[vestal carbon]

Hello, I speak Spanish but I have a problem with the game and it won't let me play, giving me a server error without text.

This is the image of what happens to me

[vagrant acorn]

Hi. I suggest you check your internet connection. Sky requires a lot of stable wi fi or Data, are servers are currently doing pretty fine (unless you are playing with a PSN, as I understand they are having some platform update or smth).

Is odd it does not show you any text. Perhaps a graphic bug? What specific device are you using?

[vestal carbon]

In response to that, my internet is fine and comes out with an excellent connection, so I uninstalled and reinstalled the game thinking that maybe it would be fixed, but the same error keeps coming up.

[vagrant acorn]

You can try fully restarting your device. Sometimes that fixes some graphic issues.

[vestal carbon]

My mobile device is the Redmi Note 13 Pro

[vagrant acorn]

Check also for updates at OS, Google play or it's equivalent, game hub/game center, etc.

[earnest dew]

It helped, thanks!!

[quaint iris]

What is Grandma time?

[quartz galleon]

Hello I want to ask, every time I play the pov view of my friend is always moth, I have relogged it but still the view of my friend's pov is moth. Does anyone know why this is?

[steep pine]

are they wearing cosmetics only they can see?

[cobalt latch]

hello, can i ask for a help? why do my sky character turned dark like this?

[muted stream]

Do you have an Oppo phone?

#questions-and-help message

[steady lintel]

if i bought an item through the google store and already paid for it, usually how long does it take for me to get the item ingame?

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

[cobalt latch]

sorry for late reply, yes i have

[past arrow]

Oppo A series are bugged, here is a short explanation of the black cosmetics bug and tips:
#questions-and-help message
The hardware is capable of running the game but manufacturers often tend to cut costs at correct development (in this case drivers), unfortunately the whole A line didn't get the attention it deserves from Oppo 💔

[winged bane]

I connected my mouse and keyboard to my tablet, works fine but is there a way to make my mouse move the camera without having to hold my left click? thank you

[past arrow]

There's no known way for that for now, many players who attempted to use the mouse don't succeed in making the mouse work at all.

[upper sail]

bruh... talking about hacks and hackers is against the rules @past arrow

[past arrow]

Well, it seems like some key mapping app names are similar to other hack names. Good to learn!

[mortal cradle]

Idk if it should be asked here
But guys if I done my quests yesterday but forgot to get the daily candels
Do I have them automatically the next day?

[hollow tree]

Unfortunately not, you have to manually claim it to get it before the day change

[vocal needle]

why can't I share screen recording in dc it's saying empty file I used in game screen recorder

[solemn mountain]

Is anyone having issues with their purchase? Or is it just me? It goes through but says they’re an issue and doesn’t even refresh the shop..

[past arrow]

Try these IAP troubleshooting tips
#questions-and-help message

[past arrow]

Make sure that in your android settings Sky has all read write gallery and storage access!

[noble flame]

Hello, What kind of Androids does sky works?

[past arrow]

Hi! The compatibility requirements are pinned in this channel. Basically you need a 64bit device with a strong and reliable graphics processor (often called as GPU).

Here's also a guide
How to check Sky compatibility of android devices
#android-questions message

[round oriole]

in the phone how can i save sky videos directly without being forced out of game

[past arrow]

Check your Sky app permissions in android settings or use a third party video recorder

[cinder sedge]

Hello, I have a banned account on Sky and for no reason. I don’t know why it was banned. It has been a long time since I left the game and I want to know how I can contact support so that they can restore my account.

[past arrow]

!support - contact them through the website link below for ban appeals, but there must have been something in the past because support manually bans, based on game logs with double checks. Good luck! 🍀

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[cinder sedge]

Thank you

[grizzled condor]

Hi. Do you know about When TGC give out the Beta-invites?

[jovial forge]

hi, I'm trying to stream sky on discord for a friend and he says he cant hear any sound. is there any way to fix this?

[buoyant dagger]

idk if it's the 'mic gets muted when screensharing' bug? this one you can fix like this:
after starting the stream, open app switcher/task switcher, click on discord icon and select "always keep this app open" (sry idk what the option is called in english)

[craggy prism]

is sky available on android

[jovial forge]

not my mic, my friend cant hear the in game sound in sky. He can hear the starting sound just fine but not any music or honking or anything. any other sound on my phone works fine as well, it just stops working as soon as i load into sky

[buoyant dagger]

in that case I'm not sure how to help

[old rover]

Can someone help me? I just got banned for reason using third party programs. Bruh using layout game booster and floating widget Spotify is crime??

[steep pine]

!support you can contact support to appeal and seek clarification about those apps.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[past arrow]

I've read in the past that discord can be very picky on Android and it takes the audio priority from the game.
Android OS in itself has it's own limitations as well, for example many devices often can't play sound from 2 apps (like YouTube and Spotify) at the same time.
It seems your OS limits Sky vs gameplay similarly

[jovial forge]

so i assume theres no real way to fix it?

[past arrow]

Correct

[clever fiber]

Has anyone entered map 5 in the lobby to change clothes but suddenly got teleported to this place?

[old rover]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[muted stream]

You were probably warped there by a recently prominent bug involving the Skyball item. Someone places the Skyball close to your avatar and you get yeeted under the map. If you even get the chance, you could report the player who did this for malicious bug abuse or malicious behavior, especially since people can lose wings in Golden Wasteland's lobby.

[urban trail]

I've been trying to log into the game since January 27th, but I can't log into my account and access the game. This happened on the day of the event. After that day, I haven't been able to access it anymore until today.

[hollow tree]

Have you tried contacting support?
Is it just not opening your account or does the app crashed (force close) or something?

[urban trail]

Is the support you are referring to the one used to report bugs?

[hollow tree]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[hollow tree]

Bugs are usually reported here in discord thru thatskybot

[urban trail]

Well, I did this many days ago and I also saw that many people have the same bug similarity as me and not only that, I have tried to access with other accounts that I have and I can't.

[woeful sparrow]

What happens when you try?

This seems like an issue with the "google play games" app. Please make sure you have it installed and up to date.

If you do, maybe try clearing the app cache for google play games and trying again. 🍀

Thirdly, this video can help make sure google play games pops up and asks which account everytime to confirm.

**How to switch google accounts **by Kai
#android-questions message

[golden sail]

Hi! Is there a way to save in game screen recordings using the in game record in HD? (Samsung s24) even though I directly send/save it to Gdrive the quality doesnt seem HD at all 🥲 I really wanna try to make those aesthetic MVs lol. Thank you very much!

[past arrow]

Hi! Google uses compression. You would need to use the native built in recorder of android for better quality.

[junior star]

does anyone know what is this? i found it in forest

[past arrow]

It is outside Forest already. Unused game assets in development are often moved out of bounds

[crisp vault]

Hello ! Not sure where to ask this, but basically a friend uses Google to make their account, but recently they switched to Huawei and seems like there's no option to login through Google when you download Sky on Huawei. Any idea what to do ?

Or should they just directly message the customer service and ask their advice instead?

[past arrow]

Yes there's a limitation of no google services on new Huawei devices. They should log into their account with Google on their old phone, link Huawei from there in game settings ⚙️
Then they should be able to log in with Huawei to their existing Sky account.

[crisp vault]

Ah I see, what if they don't have access to their old phone ? Is there any way to link it ?

[past arrow]

• They can contact support but their response takes several days even if they already have their Sky recovery ID saved.
• Alternatively, they can borrow a phone from a family member for example, to log in to the game and do the linking, but it's highly recommended to use a phone which doesn't have Sky installed and to make sure to delete the game afterwards to prevent complications.

[crisp vault]

Okay, thank you sm !

[golden sail]

Aww! Thank you! Bummer thom It would be nice to use the in game recorder bc even tho at High def mode my sky is still blurry🥲🥲 I might just sharpen it using editing apps🙏🙏

[fossil plank]

Bro how to mange this battery drainage 💀💀💀💀

Email leak 💀

[past arrow]

Some devices which don't have powerful enough GPU, and are not designed for Vulkan heavy gaming, will be struggling no matter what you do.
Here are some tips though:
-🔋reduce the display brightness

• play on wifi instead of data
• uninstall resource hungry background apps like Facebook or TikTok
• disable apps over apps features like discord over Sky
  -🔋use one or zero bolt graphics setting ⚡ in Sky settings
  -🔋set game to max 30 in Sky settings, as long as it feels comfortable (the lower, the more battery friendly).
  The tips marked with the battery 🔋 emoji have the biggest impact on battery life.

[mossy pewter]

Where are the ribbons?

[steep pine]

they are 1-time bonuses, they don't refresh

[mossy pewter]

WAH

[maiden plaza]

same thing as fortune

[mossy pewter]

Wasn't around for fortune

[steep pine]

same thing as music and feast

[main otter]

Hi everyone, I want to ask a question. How can I make my graphic smoother?

[past arrow]

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message
many of them have newer versions these days so it's worth to go for them as well, and recently midrange Oppos have big problems with Sky.

[brave dirge]

Hi

I have a question, so how many times do I have to go to Eden every week?

[maiden plaza]

Have..?

[past arrow]

!er - Eden resets once a week, see below when. However note that several players don't run Eden regularly, especially since you can get ascended candles from shards as well. If your question is not android compatibility tech related, ask in the faster and more suitable #questions-and-help next time!

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1739692800:F> (In 2 days 22 hours 1 minute 40 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[paper nova]

Help me, i can't link my sky account to steam account

[woeful sparrow]

What happens when you try?

[fast hearth]

Does the ID on the splash screen change to the ID of whichever account was last signed in?

[dark folio]

Your id shouldn't show unless you've been banned. What's on the login screen is the version and build

[fast hearth]

Okay, thanks!

[dark folio]

!skyid this is how you see it

[upper sail]

Find your Sky ID in-game: Tap the cog menu (top-right corner) → Tap "Account" → Tap "Account Info" ℹ️
(If you are unable to access your game, you can find your Sky ID in: device settings → "Sky")

[fast hearth]

I can't access my account because of a bug so I won't be able to do that

[dark folio]

Wait you can see your id in device settings? Where?

[dark folio]

What bug?

[fast hearth]

I'm not even sure if it's a bug or something wrong with my device, however I've been unable to login to my account for 5+ days now

I'm stuck at the loading screen

I've noticed others are having the same issues so I assume it's a bug

Mainly android users seem to have this issue (?)

[dark folio]

Have you contacted support? Is that what you need your id for?

[fast hearth]

Yes, because I'm unable to provide a user ID for my account they told me to use the one on the splash screen

[dark folio]

I have never seen my id on the splash screen
You should probably ask for clarification

Send a screenshot maybe and see if they can find it

[fast hearth]

Will do

[echo elbow]

Does anyone know how to make the screen into portrait mode? Or was there no option about it and it's just an edit?

[abstract sequoia]

You could crop the photo

[past arrow]

There's no such option currently other than editing

[still swan]

Is there anyone who can help me? I can't get the key to speak. Someone can help me 😭😭

[maiden plaza]

the game said it with the red words
gmail cannot be unlinked

[past arrow]

What you're asking for is against Sky Terms Of Service. Please delete this in order to avoid misuse or being scammed.

[devout wyvern]

Even when I select the maximum rendering resolution in the settings, the clouds and billboard effects are still rendered at a sub-resolution. Can you add the ability to separately configure the rendering resolution of the clouds and effects so that they can be configured to render 1:1 to the actual pixels on the screen, and can you also add the ability to enable unlimited fps like in the PC version?

[past arrow]

Sky can support great anti-aliasing and up to 120 fps on mobile devices. It seems the PC you seen Sky with is stronger and your mobile device is struggling with performance. I can have Sky on 120fps with the highest settings, that drains battery a lot though.

[devout wyvern]

I use a powerful phone with a 120 Hz screen, but when I select the maximum fps setting, a message comes not about unlimited fps, but about 60 fps