android-questions

[light bramble]

Okay thank you sm!!!

[fast hearth]

yeah, it's still not working

[merry cradle]

Hello ^^
Can anyone help me ? My screen is zoomed in like this and it's only happening in Daylight. Unable to fly at all.
It's been like this for days now 🥲

[queen epoch]

I have the same problem, my physical volume button doesn't work when I open the game, but I can adjust the volume using the in-game audio settings and volume slider in control center, should I report it?

[heady willow]

already replied to another message like this but btw if you hold down on either of the volume buttons once the slider shows up you can manually change ur volume :v

also did some more digging yeah this was in the beta too why dont they ever fix these bugs once they go to live

[queen epoch]

wait you're right 🧍🏽 I need to hold the volume button for them to appear

[heady willow]

ive already asked in the beta chat but im PRAYING this is just a current patch bug bc its annoying

[queen epoch]

hope so, I don't want to open audio settings to control the audio, too many steps lmao 😭

[heady willow]

i cant be bothered getting the message link itself but !!!!

[queen epoch]

hope it goes to live soon 😭

[random meadow]

I'm having the same issue

[wispy flower]

I just checked and couldn't find anything about game boosters and how to uninstall them in my settings. The game is still doing that white screen and auto closing every time I try to click the play button on the title screen ;-;

[fluid fulcrum]

Are there any known fixes to the bug that stops you from entering the game? I don't wanna miss days of music

[past arrow]

!thatskybug is the best choice then, read below how to report it as a bug for your device, if you haven't already

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix

[fast hearth]

update: my phone randomly reinstalled sky. idk what the problem was yesterday

[vagrant acorn]

You managed to play normally now?

[fast hearth]

yes

[reef knoll]

Hey is it only me, or have the moomin IAPs all disappeared out of shop ever since last update? I'd been saving to buy them this week and now gone! 😭

I've reinstalled the app to be sure...

[woeful sparrow]

They are now available to buy near the moomin "spirits" in the moomin area

[reef knoll]

Okay thanx.
One more.. Since reinstall, I'm back on the wrong IAP purchase currency ig. I can't change region of Google acc due to family library being activated.

Currency conversion fees really take the fun out of it.

I did it once after weeks of crazy yet forget how I did.

Help pls?

[past arrow]

Unfortunately currency conversion and tax related things are out of TGC's control. They always issue the same amount in USD and the rest is put on it by Google depending on your account settings. Therefore you need to address it in your Google account.

[rapid beacon]

hello.? i can't login with my steam account at mobile
it keep crashing

[serene harness]

I AM SO GLAD IT'S NOT JUST ME! well, I mean not glad as in I'm happy it's happening to anybody or anything. Just glad to know it's not just me lol

[vocal needle]

dayum

[wispy flower]

Every time I try to play ;-;

[analog oxide]

A temporary solution I've found is to go to your device's Settings > Apps > Sky > Storage & Cache > Clear Storage. This will log you out and will reset some of your preference settings (for instance, changing your Home), but hopefully the game starts! It's worked every time for me, but every day I need to reset the storage or it'll crash again

Definitely submit a bug report about it.

[wispy flower]

The thing that's getting me is that it isn't even the biggest game I have. I have another game which is unironically 10.42× as large that runs like a dream. Storage issues doesn't feel like it makes any sense

[analog oxide]

I don't think it's an issue with how much storage the game is taking, but something in the data that isn't stored in the cache that for some reason crashes the game on startup I'm not sure what the specifics of it are, but I know it works for me on my Android.

[wispy flower]

It worked! I wonder how common this bug is and if they have any plans of fixing it

[analog oxide]

I've seen a couple people having the same issue. Submitting a bug report will put the bug on their radar so they can begin working on a fix

[twin birch]

Is it just me who crashes when I try to do the new quest on the left side? 😭

[urban laurel]

has anyone Android device heated after update the game? Happened to mine (Android 12) while I playing

[golden blaze]

mm, its not letting me play as well 🥹, might be my storage so currently doing some winter cleaning

[golden blaze]

i think i might do this as well, glad i backread a little 😭

[sweet acorn]

Anyone else has all their capes shimmer with a metallic sheen? Is this a bug? It's been bothering me.
This started happening either after the new sky update or my android phone's software update, i cannot tell which.

Edit: I was finally able to submit a bug report

[past arrow]

Hello there! I recommend report it as a bug mentioning since when have you been experiencing this and reporting if it looks consistent in various lighting conditions. This helps devs to sort out and implement a fix in the future accordingly whether it was the latest update, or your Android update.

[sweet acorn]

I accidentally submitted it to beta instead of live, send me to my eternal doom -.-

[ebon bloom]

Is anyone having trouble getting on?

[past arrow]

• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix

[ebon bloom]

Thanks

[past arrow]

Try this
IAPs troubleshooting by Tib
#questions-and-help message

[wheat cedar]

If you got questions about beta, ask them in the beta channels, this should not be here

[open linden]

I am mobile users and having issues with quest 4 part 2 of season of Moomie every time I tried to start part 2 it hangs on me please fix this when u guys have time Thank u

[cobalt plank]

Like mentioned, this contains beta content, please remove it

[unkempt bramble]

Hi, I need a friend to play with 🙏

[past arrow]

Hi there! You can ask for friends in #looking-for-group-live or you can introduce yourself to find friends in #introductions

[gusty quest]

@spice fox hello! Your message was removed because it contained beta spoilers.

If you have any questions about beta itself, feel free to ask in the relevant channels like #beta-discussion.

And for what it’s worth: it’s not unusual for beta to have IAPs or other cosmetics not available in the first few builds. They’ll come later, a lot of other things to test currently!

[unkempt bramble]

Thank you

[midnight gulch]

No I'm having the same problem.. sigh

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[twin birch]

Android user problems 😔😔

[midnight gulch]

Lol, tried everything, clear cache, now only option uninstall and reinstall.

[twin birch]

It's a problem with the game itself

Tgc is fixing it

[cosmic jay]

Anyone else having a problem where some friends log in and it doesn't pop up a notification, or sometimes they're off to you?

[hushed moon]

Is anyone else having issues with controlling their volume? Like I have to hold down my volume buttons to increase or decrease the volume instead of just pressing it once.

[frosty ibex]

Is the game now blocking users from making purchases with google play points? I've used them many times before but ever since this season I haven't been able to successfully purchase anything

[dark folio]

does it show the right email?

[frosty ibex]

Yup been using the same one for years it just suddenly decided it wouldn't except it anymore. I even tried checking if it was an address issue since i moved but all my information lines up correctly

[dark folio]

if you go to payment methods can you see your google play balance?

[frosty ibex]

Yes and there is 7$. If i turn it off and just use my card it words but then it won't take off the points that i have which defeats the purpose of having them

[dark folio]

does it use the credit?

[frosty ibex]

Yes but the issue is that it won't use the points as it had in the past

[dark folio]

I don't remember purchases using points before
you redeem points for credit and you use that for purchases

[frosty ibex]

No what i mean is the play balance i earned through the points. I have redeemed it into my account and it shows i have 7$ but no matter what i do it will not allow me to actually spend them and the only way to make any purchases is if I turn them off and just pay fully with my card. (This is not intended to sound rude i apologize just trying to make it more understandable)

[dark folio]

this might be a problem you should take to google support
have you tried making purchases elsewhere?

[frosty ibex]

I don't really play any other games that i put money into unfortunately but i have tried all the q&a pages and looked for possible solutions like clearing my cache but nothing has worked

[dark folio]

have you tried talking directly to google support?

I don't know how to fix it unfortunately

[frosty ibex]

None such luck they all say the same things of making sure all your information matches and I've checked over and over again but no luck on my end

Thank you for trying to help at least

[dark folio]

is the things you're trying to buy a little under $7 (like $6.99)? the tax could prevent you from actually using the credit

[frosty ibex]

Normally i could combine my play money with my card (similar to if you pay like half cash and half card in a store.) But I've done more research on a subreddit and found that its just all on the play store's own fault and its apparently happening to a lot of people unrelated to sky as far back as Dec 2023

Luckily the money i have in the account isn't anything i actually lost in terms of spending but was earned through a weekly reward system that you just have to check in on completely free it just takes a while to rack up even to a single dollar. Just sad that its basically unusable now by the app that literally made it lol

[craggy frost]

Hihi, a friend of mine wants to download sky on her Samsung A34 but it doesn't show up in the play store. Is it not available for that phone model? Or is there any workaround?

[hollow tree]

I found people reporting bugs recently for samsung a34, so it should be compatible to install sky aside from the bugs

You can try this troubleshooting by ktjn
#android-questions message

[craggy frost]

Yeah she tried again and it showed up as not compatible. We will be trying these. Tyvm!

[hollow tree]

Good luck!

[oblique verge]

Yall is it just me thats not able to use steam login for the past few days or is this a common problem

[ocean flare]

Yes, same problem here on two devices

[hushed moon]

Good to know it's not just me

[dapper scaffold]

Has anyone found a solution around certain devices like my tablet for example that I haven't been able to play sky on at all due to it crashing? It has been a week and I'm growing impatient with how it hasn't been fixed with plenty of others I've seen with the same/similar issues.

[vagrant acorn]

There is an issue announced at #known-issuesPlease report the issue at #beta-bugs-android You can try clearing app's cache as a temporary possible fix that worked for some.
Possible workaround for Android crashing when starting the game after 27.5 update method that worked for ari and some other palyers: #android-questions message
See here the explanation by bird man ari: #android-questions message
You can try this troubleshooting by ktjn
#android-questions message

[dapper scaffold]

I submitted a bug report a week ago, and have tried all these methods without any progress unfortunately. I hope they make another patch update soon since it's very sad missing out on sky 🥲🥲

[vagrant acorn]

I hope Devs find a solution fast so players don't miss so much. Thanks for reporting,as that will make this issues more visible.

[light solstice]

Hello. I'm not sure if anyone asks or answers this, but has anyone had trouble logging in with a mobile device with a Steam account? been having this problem today

[analog oxide]

Has your game been crashing when you try to log in/press "Play?"

[light solstice]

yes actually

I even try updating my phone as well with being a new phone

[analog oxide]

Here's a solution I've used to temporarily solve the same issue: #android-questions message

[vagrant acorn]

Pls also report the issue if you have time. The more reports the better. #bug-reports-android

[light solstice]

thank you and will do

[wild hedge]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1733385600:F> (<t:1733385600:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[wild hedge]

The days of music stuff will come back next year right? Probably?

[twin moon]

Does sky run smoothly on samsung galaxy tab s9 fe?

[hollow tree]

Looking at bug reports there seems to be crash bug right now, tho i dont know if it has simple fix or not as i dont own one hope someone with it see your message and responds

[past arrow]

Adding to definickly (hi!): Tablets are often not that well optimized for gaming and usually smartphones with even lower price tags have better hardware components. Moreover, Samsungs tend to be overpriced for what they offer in the mid-range category. To sum up, there are several way better alternatives.

[twin moon]

I'm looking to draw on it too, I've considered the ipad but they're too expensive without the pen

[past arrow]

Here are some tablets with strong GPU:
#android-questions message

[royal warren]

My game keeps crashing when I try and use my nintendo/steam login and I have literally tried everything to get it to work but it still just crashes on my tablet

Anyone else having this problem and has a way to fix it?

[drowsy bear]

!er

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1733040000:F> (In 1 day 15 hours 58 minutes 20 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[winged comet]

i'd suggest getting a regular phone and a small non-screen art tablet. I have one of those and it was like 390¥ (specifically the parblo ninos q tablet, mostly bc i get cool promotions due to my area of residence. it's $24-$40 USD)

personally, i find it works pretty well as an alternative to screen tablets that retains most functionality but is way cheaper.

to be fair, i draw mainly on a uh, macbook, but i've used my tablet with a crappy 10yo huawei phone and it worked pretty well!
(also, the tablet has scroll and hotkey features... and requires a driver sometimes)

[tired loom]

Why

[junior lagoon]

who can help me

[tired loom]

Mwhyyy

[nimble mountain]

I've been playing on this tablet for months and I've used the best graphics in the game from the beginning without any problems and it works very well

[frail sparrow]

Is there any solution for this?
I can't forge candles and the "Daily Light Enhancement " animation keeps repeating

[urban tinsel]

Does anyone know if it's possible to use Google wallet/Play balance funds to pay for an IAP gift for someone else?

[past arrow]

Contact support in-game and #report-a-live-bug so it can catch TGC 's attention from both sides good luck!

[twin moon]

The thing is that i already have a huion graphics tablet but I can't really bring it and a laptop anywhere with me when I want to draw 😭 A sketchbook fixes that problem but I'd rather have digital art
So I'm just looking for a tablet where I can draw and play sky 😭

[twin moon]

Does it lag when you use high graphics and high fps?

[past arrow]

Note: Exynos chipsets are not very trustworthy, the bug reports about crashes amongst random s9 also point that out

But you can have good experience luck with that as well.

[strange cove]

T^T can someone help me to report this bug the game keep crashing and restarting

[vagrant acorn]

You can report this at the specific channel here by cliking at the little flame icon at the end of it #bug-reports-android.
First make sure you have DMS open so Skybot can reach you, and best if you already have at hand the information about your Device, OS, and Sky's update you have installed.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[winged comet]

it seems like huion tablets can connect to andrioid phones with a desktop feature, so maybe look through tib's suggestions and see which ones have that?

and also, while i don't have a samsung phone/tablet, i know people who do and it seems to work pretty well. they're also quite expensive, hence why i dont own one

[nimble mountain]

No, it works perfectly

[nimble cave]

I have the same issue

[wise lintel]

About the current bug that makes daily light not reset and not being able to collect wax, did anybody go to eden in this state and still got candles?
(Please ping upon reply)

[hollow tree]

There’s this message
#questions-and-help message

[charred star]

Ever since the latest update, Sky has been crashing at the play button screen. (Android) Is this happening to anyone else? Or know a way to resolve? I have reset my phone, cleared the cache, uninstalled and reinstalled. I need to get on Android to use my google play credit to buy the latest Days of Music items. #questions-and-help #beta-bugs-android

[past arrow]

It is best to #report-a-live-bug for your device by clicking the fire emoji on the channel bottom to let the devs know your device is affected.

[charred star]

I would, but all I see is blocked messages. I don't see the fire emote. I tried following the user settings, but having trouble finding that.

[past arrow]

Probably because you didn't scroll all the way down to the channel bottom.

[charred star]

I scrolled all the way down. I see a Done Reading? Check out questions and help.

[past arrow]

You don't see the message with the emoji?

[charred star]

This is what I see.

[past arrow]

Did you click on "Load More messages"?

[charred star]

Yep, all I see is other people's bug reports.

[past arrow]

It also seems that you've blocked SkyBot

There are a bunch of blocked messages.

[charred star]

Got it. It was cause I blocked the thatskybot. Oops. Thanks for your help.

[wind quartz]

It's been like this for three days since I finished running

[scenic dew]

Does anyone happened this bug? The candle glitch

[wind quartz]

跑完加成 就沒有加成可以用了

[scenic dew]

我一上線就這樣呢 很阻礙我去跑圖🥲🥲

[wind quartz]

第一天照樣跑完了 後面就加今天第三天沒加成了

[upper sail]

We ask everyone to please post only in English on this server, @wind quartz. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

[wind quartz]

I'm sorry

[hasty bramble]

Heyy i have a question, so ever since todays reset i keep getting the candle animation that says 'daily light refreshed' is it a bug or sum?

[mellow quartz]

I also have this daily reset bug.

It just went online today, and that's it.

[scenic dew]

Same to you

[winged comet]

Daily Light Refresh Bug Summary & Tips by Skye
#questions-and-help message

[odd field]

Looks like everybody has this daily reset bug :'/

[long bear]

I dont know why that restart time keep popping

Yeah me too. It heat my phone so fast.

[odd field]

I tried on both my phone and tablet, the same thing

[scenic dew]

Same to u🥲🥲

[long bear]

Same as mine.

[odd field]

Bug report chanel is full of people with the same problem so it looks like it's for everyone

[scenic dew]

Yea absolutely

[amber zenith]

This game is broken, every new event has a new bug in the game

[oblique spruce]

Just happened to me right now 😌

[wind quartz]

I want to test if I gray candle today, will it be the same tomorrow?

[oblique spruce]

Hope the movement doesn't appear again after the gray candle stress me out

[toxic veldt]

Unrelated but that video loop

[untold finch]

does anyone else experience constant crashing when loading up the game? 😭

[terse minnow]

what happened?

[wind quartz]

Waiting for tomorrow's update

[terse minnow]

there's big updates?

[wind quartz]

Are you asking if my game has been updated?

[terse minnow]

i mean about the bug in candles

[wind quartz]

My candles haven't been refreshed in two days

[terse minnow]

till now?

[wind quartz]

Yes

[quick stump]

Hey guys, wanna ask if how many event tickets did you get today? I only got three 😦

[near harness]

Try picking up the instruments,it gives u wax ticket too

[rich lynx]

Hi, Why is it that every time I log in today after the refresh I keep doing the reset praying icon? What should I do?

[rancid cloud]

I got the daily reset bug and when I forged 2 weeks worth of my candles, I didn't get any of them, what the honk????
I lost 2 weeks worth of my progress 😭

[dapper wigeon]

I see people talking about the infinite daily refresh but I’m just not getting the refresh at all?? I’m stuck at no chevrons…. (I did have the bug yesterday)

[rich lynx]

TGC please fix this bug.. It's annoying.. I might uninstall this game because of this

[indigo grove]

I'm stuck with that bug too.. I was planning on doing my CR now but it seems that I'm unable to

[rich lynx]

My candles are not adding up despite me going farming with friends to help me..

[fast hearth]

Does everyone have this bug?

[fast hearth]

Skill issue/j but i think everyone has this problem at this moment, even i do,
I think you should go to #bug-reports-android for now

[quick stump]

Oh thanks 😊

[winged kraken]

I wanna ask, by accident I click my white candle AND THE DAMN CANDLE NOT GAINING, Will it be added if the bug is fixed? (Sorry bad English, English is not my first language, and please fix my Grammar )

[vague glade]

Tgc ain't let android player play 💀 iOS didn't have this bug tho

[rich lynx]

Nuh, my one friend didn't have this bug. It's not about the phone.

[oblique spruce]

🙁i'm gonna cry because of this bug i can get any candles for ts from now😌

[rich lynx]

She uses Huawei phone which is android

[steep pine]

The bug is account specific, doesn't matter which platform you're on and switching devices doesn't fix it. My account is on all platforms and it didn't stop when i switched between switch or ios or pc or android.

[drifting karma]

This so annoying 😑

I WANT SINCEREST APOLOGY GIFT FOR THIS BUG ...

[summer shale]

Do you know where I can file a report? I need to send proof of the video because it resets on the day of the booster and the number of candles is not updated when I claim the candles, this has been since Yesterday

[steep pine]

#report-a-live-bug

[summer shale]

It doesn't allow me to write :c

[steep pine]

React to the flame at the very bottom and the bot would DM you for info to compile into a report.

[summer shale]

Ty!

[vague glade]

Nah prob your friend also using ios

Lmao just joking

When I collected the cds it won't show the cds I got , will it disappear when the bug fixed

[robust holly]

Just ask , people who have the bug. Is all of u online when Game refresh?

[vague glade]

Yeah ofc

[drifting karma]

The refresh is in a infinite loop

[rich lynx]

Seriously? You know more about my friend? Hahaha your being funny and you are wrong. TGC is not a Chinese company.. TGC only have publisher in china but TGC is an American Video game company(global)

TGC only has publisher company in China but not the owner or developer.

[vague glade]

Ok ig

And tgc still have no response to the bug , I heard that yesterday also got this bug

[robust holly]

？

sj.

[vague glade]

Bro typing like 10 min and only said sj.

[candid pivot]

[robust holly]

I don't know how to complain about you. I can only say that you are destroying the reputation of Chinese people.

[candid pivot]

It's just a game issue

[robust holly]

[mental gull]

does anyone know when are they gonna fix the bug?

[woeful sparrow]

Nope, this post is all we have for now.
#known-issues message
All we can do is leave bug reports and touch grass until it's fixed, sadly.

[viral brook]

Please don't assume anything about race. Tgc is still an American based company. And do not accuse anyone of being racist

[gusty quest]

@vague glade your message was removed - making jokes about racism is not funny, nor will it be allowed. Please be more mindful with your use of words in the future

[grand swallow]

While the number of victims for nostop daily light refresh animations increase... the another issue I face after that yesterday is today the animation didn't show up and now my candles are still gray so no chevron boosts to help me get even the season candle task done fast enough.

[past arrow]

Yes that's also part of the bug. Multiple users confirmed if someone with the non-stop refresh bug got dragged until all the chevrons gone the animation stops and the daily light doesn't refresh in the next days.

[burnt field]

This is rough. So many young players are freaking out and I keep trying to tell them to breathe. TGC will reimburse your seasonal candles and regular candles. I told them to keep a log of their candle count and chevrons for each day it happens.

Does anyone know if TGC will send out communication about this bug? The young players are really having a tough time. Maybe an in-game announcement?

[past arrow]

We don't know unless it is announced in #known-issues #news #quick-dev-updates or in-game messages. 🙏
You can leave a constructive #live-feedback telling them how beneficial a communication would be

[queen galleon]

Actually the bug doesn't effect the tickets, hearts, season candles, or the other currency. So you can still forge those like normal, just not the regular white candles.

[edgy geode]

I know this is a shot in the dark, but do any mods know if TGC is aware of the startup crashes happening after trying to login to the game, in my case using Steam login method? I have put in countless reports not only through here but through the Google Play Store and tickets through the support website and there has been 0 mention about this on their part. Ever since the new patch I haven't been able to play and I can't sit at my pc for hours when I need to do other things on it to get my CR's done. There are people who have purchased season passes and other IAP's and are missing out on content and candles on Android. It honestly feels like theyre kinda ignoring the issue.

[vagrant acorn]

There are some crashes mentioned at #known-issues. But a report can help Devs learn a bit more of what is happening to your device and gaming experience.
Also keep in mind that these last few days more playes have been affected with a different bug, one that makes Daily light keep constantly refreshing so for them doing CR is not really working -known issues from today-.

[edgy geode]

I understand that but this issue started the moment the new patch dropped and they haven't addressed it at all. They've addressed everything but the login crash. I'm missing out on candles right now and the event by not being able to login normally. Not necessarily IAP's cuz I haven't purchased any of note but still. I've already put in my reports so there's nothing I can do right now. I just hope they know about the issue and are trying to figure it out along with the daily refresh loop

[vagrant acorn]

The log in crash for Androids has not been solved yet, unfortunately. And now there are more bugs.
is good you already filed a report. I truly pray Devs find a way to fix all these issues and -i truly hope- compensate players who have suffered from them.

[edgy geode]

Yea so do I. I just wish they communicated about this specific issue better but oh well. Ty anyway

[stiff bobcat]

???

[past arrow]

• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix

[halcyon charm]

Im stuck at this screen

[vagrant acorn]

It's a known issues #known-issues. You can report this at #report-a-live-bug

[stray spindle]

Hello! I get stuck in this Reset emote. I have tried log out and in again and agian but there's no use

[drifting palm]

It is a bug. Unfortunately there is no way to fix this at the moment, please read this for more info
#questions-and-help message by Mack

[vague glade]

I mean I collected the candles but it didn't show up , but the candles still can use normally, idk the candles I collected it counted

Last time the bug still there I collected my season cds it doesn't show up , but when the bug gone (idk why it's suddenly gone) I still have three daily and I collected it show up , and the tickets tho

[oak zephyr]

Same!!! Oh, how I completed the hoop scavenger hunt!!!

[queen galleon]

Dang sorry to hear that, I heard that some can't even collect hearts as well. So its probably same issue too. I hope the devs fixes it.

[fossil totem]

Does anyone know if we are going to be reimbursed or smthn like that due to the Bug? I am finding it very frustrating to do the quests as I can barely move without having to jump or fly (idk if someone already asked this question or if it has been answered)

[wind quartz]

Where is my bonus！！！！

[dark folio]

the bug prevents the chevrons from resetting

[hasty bramble]

So uh yesterday i did cr and now my candle wont reset

[dark folio]

that's part of the refresh bug

[hasty bramble]

Oh

So no cr today?:<

[wind quartz]

I know I've been like this since Tuesday

[dark folio]

we don't have any fixes yet

[vague glade]

Now what , we got server error

Idk is my problem or something, it's hard to getting the cds now , so how I'm supposed to ignore the bug and continue to cr

Am I supposed to cr rn?

[thick vault]

damnit why is it still going? i can't play

too many errors pop-ups

[grave roost]

I need compensation at least return the candles I got. I ran the candle full 3 bars and in return it no longer has rs but my candles were swallowed!!!!🫤😭

[thick grove]

Devs don't read this chat. Please contact them ingame

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[midnight path]

Is it possible to extend the music event? I've been praying really hard, but I won't be able to get the item I want so badly

[thick grove]

Best to leave a message in #live-feedback

[vague glade]

Who's the dev

[tepid vector]

Hello, I don't understand how to report a bug 🥹

could someone help me 🥹

[vague glade]

I mean same sh , it need write your device or something, I'm lazy to fill in

[tepid vector]

Oh

[midnight path]

sure thankyou

[rocky agate]

Did anyone still experiencing bug...?? Or server issue 😕

[atomic wasp]

Since yesterday I can't collect candles or do the daily missions. My game has an error... This makes me very sad because I don't want to have to leave the game😩

[uneven lintel]

I have a problem. Sky is keeping refreshing the clock and I can’t run properly because my avatar sometimes gets stuck “praying”. Also, I can’t get any candles 🕯️ . I would like to know how to fix this problem. Thank you 🙏

[uneven lintel]

Thank you very much 🙏

[unborn basin]

Uhhh anyone have answers as to why im having server errors? I played just a few minutes earlier and it was fine

[past arrow]

• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix

[gloomy pumice]

Am i the only one who can't log on on steam with the app ?
The game close by itself

[delicate moss]

Can i still send now?

[vague glade]

Just send it ig

[delicate moss]

Okie

[dim thunder]

Can't olay skyyyy on my phone

Uhhhhhhhh

[serene axle]

pretty sure tio said they have enough ids

[rocky agate]

[brave pasture]

I tried to do some of the guide quests for the spirit that built up the Aviary Village which sent me to the guide in Village of Dreams
When I tried to do the quest for the rehearsal in the Valley stadium, the game crashes every time I complete it
Is there any way to avoid this?

[uneven lintel]

can I forge candles now?

[serene axle]

if you have the refresh bug, no

[uneven lintel]

Thank you

Can I candle run but no forging candles?

[serene axle]

technically yes, but we don't really know if those candles will be saved once the bug is fixed. collecting 15 should make the praying animation stop, but your chevrons wont reset

[uneven lintel]

Thank you

Sorry for this question, but what is chevrons?

[serene axle]

it's the little arrows that appear on your candle normally.

all about chevrons by Art #questions-and-help message

[olive void]

Am I the only one having server issues? I can't even get in without the popup in the way. It keeps saying 'invalid request'

[onyx tide]

Wait, does that mean Im not gonna be able to get any more candles after today? T.T

[serene axle]

not sure to be completely honest. the fact chevrons don't reset makes me think maybe no?

[onyx tide]

Why are they taking so long to fix this damn bug 🫠

I just got back in the game after months and I'm already regretting it 💀

[cerulean adder]

I ask the same thing

[dire root]

It could be a completed and/or long-to-solve issue...

[fresh cave]

They recently updated us on the issue #quick-dev-updates message

[onyx tide]

Oh, the compensation part makes this less frustrating at least 🫠

[granite portal]

🙂

[undone ether]

Me too, from yesterday. What should I do😭

[burnt mirage]

Last update broke the game again on Moto G73, weird flickering and freezing the screen way too often.

[vagrant acorn]

Devs are aware there are server issues as well as daily light constantly refreshing issue.
#quick-dev-updates message
If someone is experiencing Android crashing when loading the game, I suggest you keep reportin this issue as has not been recently mentioned by Devs, even tho it has been a known issues for awhile.

[main iris]

I hope it will be resolved soon, it's a little difficult to save up for the next potential traveling spirits

[grizzled ledge]

What's the compensation?

[cobalt plank]

Nobody knows yet, but we will get some according to #quick-dev-updates

[uneven lintel]

Thaaanks

[uneven lintel]

Oh my god, this is so helpful!!!

Can we forge candles now?… it’s been 2 days

[vague glade]

Didn't you saw the sky Instagram account

[uneven lintel]

Sorry, I didn’t see that

[thin robin]

I can't see anyone nest or players at nest but they can see me even I can't see my own next

I can't edit or do anything on it

[hearty sand]

Is everyone else who experienced the light refresh glitch still affected by it??
Did it get fixed for anyone

[vague glade]

Uh nope

[hearty sand]

Oh 🥲

[lilac vessel]

What should i do?
I don't have chevrons after reset

My skykids don't pray

[urban laurel]

did the server error happened randomly? I keep switching router all over again

[ornate fiber]

Mine too, the candles is still gray after reset

[neon swallow]

I just spawned in and collected a few wax in old home then this happened...

I'm still grey candles after reset too

[nova shore]

My daily light refresh didn't happen after reset, but yesterday it kept happening. I don't know what to say.

[visual trail]

...... So my account boots me to my home screen when I try to play. Some other people on here suggested I uninstall then reinstall. I have done this, it is still not working correctly. Is there a way to fix this?

[edgy geode]

Unfortunately not yet.

[echo jewel]

Guys, please tell me where to contact about a bug in the game? (I have a problem with the update timer constantly restarting, in general it's a bug.)

[edgy geode]

#bug-reports-android I'm guessing from here

[echo jewel]

Thank you)

[last crow]

So I thought android users were more affected. So I avoided logging onto sky using my phone and just used my iPad. But, I'm still safe from the bug it seems.
There really is no pattern to who is getting it.

[dark folio]

it's not based on device
if you get the bug it happens on every platform for you

[mental root]

I did the new moomin quest and it closed my app completely when I was about to complete it. Has this happened to anyone else?

[silk jay]

another day of lost collection... The reset clock simply didn't show up for me today (since yesterday it was in an infinite loop)! It's already the third day without collecting candles

[dark folio]

#known-issues #quick-dev-updates

[ripe monolith]

I can't collect candles either. I'm already 3 days old without collecting anything now or. I can also not collect candles I am already 3 days old without collecting anything now nor do the candles appear more to go down and do not add anything.

[thick vault]

Is the server issue still going on?

[uneven lintel]

I can collect candles, but If I forge them, they will all disappear

[simple ridge]

#known-issues #quick-dev-updates

For now, it's recommended to not forge any candles for that reason

[midnight gulch]

Hello how are you all doing?

[final kayak]

Its so laggy in my phone and also i couldn't find the settings button

[simple ridge]

I have a low performance phone, I usually have graphics turned all the way down. I turned them up to take a picture of something, but it was freezing and jumping frames so I closed the app. I try to reopen it but it's stuck on the loading screen, I tried to restart both the app and my phone. Basically I'm wondering if there's a way I can turn the graphics back down outside of the app. 😭

[final kayak]

Me too 😭 i just couldn't find the setttings button

[simple ridge]

If I reinstall the app will it change graphics settings or is it going to remember what I had them set to last?

(Update that reinstalling worked, it did reset to lower graphics my phone can handle )

[final kayak]

I think soo nice idea

[jolly ruin]

After the bug fixed I can't still forge candles and the collection time is really slow like I was really with a lot of candles, but not showing them like at all...

[fast hearth]

I'm still affected by it..

[frail sparrow]

Bro, I can't stand to see the gray candle anymore. Will TGC fix this issue at least by the 5th? I really didn't want to lose the green cape

[past arrow]

No one knows when bugs are fixed because bugs are not always the same. Keep an eye out on #known-issues and #quick-dev-updates for announcements

[uneven lintel]

Can we forge the candles now?

[swift spoke]

I can't open open the app properly now, the server kept poppin up 😭

[midnight gulch]

Hello how are you all doing?

[vague glade]

BRO WHERE'S MY CDS

ITS FIX IT BUT WHERE IS MY CDS

I mean can I ping the dev for this

I didn't reward any CDs that I ALREADY collected when there's bug

@amber spade

[steep pine]

please don't ping devs

[vague glade]

Then what should I do

[steep pine]

Wait it out until the bug is fixed, tio has confirmed there's compensation. We dunno how it's gonna be like yet.
Check out #quick-dev-updates

[vague glade]

ITS ALREADY FIXED THE DAILY REFRESH ISSUES, I JUST WANT MY CDS BACK

[woeful sparrow]

It's just a partial fix for now. It seams like they figured out how to stop the bug, but will need more time to go back and clean up the damage and figure out compensation.
For now all way can do is drink water, touch snow, and wait while they work it out.

[vague glade]

There ain't snow here

[woeful sparrow]

Maybe some shaved ice then

[cursive hamlet]

I mean, grass is ok too I love me sum good grass

[pastel light]

Android players, does anyone else have trouble with changing the volume of your phone while playing sky? I can't change the volume of the game (or sound in general) without opening my notification bar or putting my game in the phone background.

I don't have any problem with my other games but it only happens with sky after the latest update. I'm not sure if it's my phone or a bug I should report.

[ivory arrow]

I've been having this issue too, my phone's pretty old atp so i thought it was just me, but it could be a bug if it's affecting multiple people

[spring helm]

yeah the volume doesn't change when i press the volume button unless i hold the button until the slider pops up or i change the volume from the notification centre

[pastel light]

@ivory arrow @spring helm Thanks for your replies I guess I can report it as a bug. I thought it was my phone 😅

[honest flame]

Wait u have that issue too?
No wonder, I thought my tablet is the issue

[jolly tree]

Is anyone still having server errors issues here? I can't even log in😞

[stray spindle]

Me! Can't go to grandma's pie

[steady pagoda]

It is a bug, your phone is ok

[shrewd umbra]

hiii is this bug? why i can't link to my Nintendo acc😭

[serene axle]

probably because you're signed in with facebook, it's known to be unreliable as a login method. try following this guide by elysian #pc-questions message
should work the same since fb is the problem

[hexed blaze]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1733385600:F> (<t:1733385600:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[shrewd umbra]

okay tq😭❤️

[vague glade]

then what's the point, I have no cds for the TS , is that hard to give the compensate

[digital jolt]

How should I send the video bug of the game to my account here?

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[thick vault]

i am still getting server issues non-stop

[past arrow]

• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix and you need to wait. Devs recently patched the non-stop refresh bug only.

[thick vault]

Tib, I am on 1gbps speed and it's still happening. So, probably the same known issues. Got it.

[past arrow]

Levigod, would you mind reading the full message?
As said there are #known-issues about the server issues as well.

[thick vault]

i was about to edit but you replied super fast, my bad, sawry 😔

[amber fossil]

is the android bug that wont let you open sky still on? or has it been fixed

[lapis zealot]

Same here, I suppose it occurs to me whenever I

• Accept a friendship interaction offer
• Tap Daily Quests
• Randomly

[thick vault]

It's been a while, frustrating at this point.

[vague glade]

Is there nobody asking for the compensate

[thick vault]

they said they'll compensate

[amber fossil]

i hope so i cant even open the app for a week ..
i hope this gets fixed soon

[past arrow]

Keep an eye on #quick-dev-updates message , #known-issues , #news and ingame messages

[quartz quest]

omg how to report a bug
server error keeps coming every sec

[past arrow]

That's a #known-issues

(Didn't I mention that channel above )

[quartz quest]

sorry i wasnt in here earlier

[elder cove]

Is Switch login on mobile fixed yet? I still cannot log into Sky, it's been weeks :(

[elder cove]

Is there a way to add google as a sign-in method to my Sky account? It was created on Nintendo Switch Account and I don't want to lose everything

[buoyant dagger]

Yes, login to Sky on a phone with your nintendo account, then open settings > account and link google there

[elder cove]

Tysm!!!

Oh, right— 😭 I can't log into Sky on my phone because of the bug to sign in... LOL ty I will still do so when the bug is fixed

[viral brook]

For me my switch login is still fine strangely (I've linked my Google to my account already too, once i learned about the login issues)

[muted stream]

I never had issues with my switch login on android either

[viral brook]

[elder cove]

Mine wasn't connected to google before the login issues

I had to borrow my brother's switch in order to be able to get into Sky again... I'd screen record what happens, but my recording only works in games so once it kicks me out, it'll just stop it before it finishes showing it closes out the app, idk why it's doing that... My best friend said he's not having that issue either so idk

[vague glade]

NAH WTH IS WRONG WITH TGC , 15 CDS COMPENSATE ? THAT IS BULL SH , I CAN DO THAT IN ONE DAY , AND THE BUG LIKE 3 - 5 DAYS

[maiden plaza]

read

[steep pine]

nobody said that was the compensation

[cobalt plank]

Please calm down! The mail itself said that this isn't the compensation. Just a kind gift to thank our patience while they solve the bug. Also #quick-dev-updates

[scarlet iron]

LEARN HOW TO READ #quick-dev-updates

[scarlet iron]

!geyserwhen

[upper sail]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[scarlet iron]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[uneven lintel]

Where is the hashtag where I can find the information about chevrons?

[spring lynx]

Which versions of Android is supported? I have three devices and one of them says it can not be installed, yet it has Android 14 and one of the others has it installed on Android 13. Weird

[hollow tree]

It’s not just android version that affect phone’s compatibility with sky. The requirements are pinned 📌 in this channel, the most commonly missed one is 64bit requirement (some phones may come with 32bit version like samsung galaxy a13).

If your device should be compatible but appears not, you can try this troubleshooting by ktjn
#android-questions message

[hollow tree]

I usually search the entire server with keywords 👇
has:link chevron

Was able to pull this one
All About Chevrons by Art
#questions-and-help message

[spring lynx]

The one in question is the A13, so that answers that. Thank you

[edgy geode]

In case anyone is interested to know about the status of the startup crash bug on android devices: I sent a ticket to their support a while ago and I just saw this email. Apparently they're aware of the issue, even tho I haven't seen them address it directly here ⬇️

[vocal needle]

yo why is the game not loading

[small torrent]

The game keeps crashing and closing every 5 minutes of playing on my phone

[spring lynx]

It sems that TGC do not have enough resourses for there servers, this has been happening a lot recently on all platforms.

[latent dawn]

Heh I didn't even joined~(˘▾˘~)

[past arrow]

This isn't about resources at all. If you read dev messages you would see there are timeout issues because of complex misconfiguration bug, and that's what they are trying to find in the codes

Keep an eye out for announcements on #known-issues #quick-dev-updates and #news

[viral brook]

A tip, if this happens when you're about to start sky on android, just simply restart and it'll work just fine afterwards, at least from my experience with android

[grizzled breach]

I need help please, someone added me in the game but at that time the server error kept popping up so I restarted the game, but when I did, I couldn't find them on the constellations. Is it still possible to keep in touch with that person?

[elder cove]

Alright, ty! It's been almost 2 weeks of no Sky log-in for me!! 😭 I am missing too many days to recover seasonal candles for my moomin pass so.... No ultimate gifts for me this season

[spring lynx]

There is still "days of giving" with double seasonal candles, you may have a chance

[subtle sapphire]

this is quite different from the other server error problem i had. idk whats triggering this

[elder cove]

True, but that's if it'll let me log in by then 😭

[uneven lintel]

Thank you so much

[prime olive]

My message got auto remove ?

[woeful sparrow]

You might have had a filtered word in it

[uneven lintel]

How can I get tickets in the new event? (The white neon tickets 🎟️ )

[hushed jacinth]

!help

[upper sail]

It'd help if you tried asking a question first, @hushed jacinth

[vagrant acorn]

Days of Music Ticket Locations
by Kion
#seasons-events-chat message
Days of Music 15 Bonus Ticket Locations by aL
#seasons-events-chat message

[robust mirage]

Sky CotL VR when ?

[past arrow]

Its development was not announced anywhere, therefore I'm not sure it would be a feature in the nearby future.

[cerulean coral]

Are players still unable to play sky if they were to use a steam or nintendo account? The last time I tried, the application kept on crashing.

[viral brook]

If you have linked your account to Google, you should be able to log in just fine, or try to access it on switch for Nintendo account if you have one

[azure cobalt]

Hello, I have a question, am I the only one who's game is crashing when trying to burn plants ? Not right after I burn them but when I spend too much time it is crashing and closing my game..

[vagrant coral]

Why am I so black, is there anyone like me?

[graceful fog]

Is the server error still happening?

[thick vault]

yes and for some reason even restarting the game isn't helping me anymore.

it happens every time I am in the middle of something that's time consuming either in a valley race, doing daily music sheets or doing some dailies, hate it but can't do anything except wait.

[graceful fog]

It kinda works for me when I restart

[graceful fog]

But when I'm getting wax or doing missions it won't stop appearing

[thick vault]

mine appears after 5min. of doing anything on every restart

[raven yoke]

help can't log in my acc, it says sign in to your acc and when i did its no authentication thingy the sign into your acc keeps appearing huhu

[wanton vigil]

Please.. Anyone found solution yet?.. Whyyyyyyyy this happennnn, prev update was fine.. I want to playy, the frame kept repeating

[sleek girder]

... well how we get a new broke stuff, I can't take friends candle, and can't sit on table..
Why it's made one moth cry

[past arrow]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[sleek girder]

They really tried be friends with me

[past arrow]

Report as a bug you too

[wind dune]

Is it me or is there like more Ghost Light?

[past arrow]

I'm not sure about what you mean but you elaborate more about what you mean in the more suitable #questions-and-help if your question is not android compatibility tech related

[slate portal]

Guys who knows what is this for I bought it but it doesn't do anything when I use it

[past arrow]

Please don't double post
You're already being answered in the more suitable #questions-and-help

[slate portal]

Where?
I didn't see any answer

[wind dune]

oop mybad-
but also was able to solve it-
it was just the server error, while collecting the wl and the server error occur it doesn't record me getting it
so everything is fine now

[past arrow]

#questions-and-help message

[merry snow]

Anyone able to log in with a linked steam account on android rn?

It kinda worked a couple days after the update but I've gotten rid of ALL of my data and reinstalled the game and still been unable to for a couple weeks now

[main ridge]

I haven't, it just breaks and lags my phone

[steep linden]

Does anyone know when beta will be open again foe android users?

[edgy geode]

Is anyone still getting the startup crash when logging in on Steam after today's hotfix?

I reinstalled it again and tried it but it just crashed again

[vagrant acorn]

ohh nooooo.... have you tried clearing cache (not data, just cache) and restarting your device?
if the usual troubleshoot does not work, I suggest you report the issue at #bug-reports-android.

[edgy geode]

I cleared the cache but I'll try restarting then. If it doesn't work I'll put in a report ty

[vale ginkgo]

Hello, since the last update my graphics have become super bad, i'm wondering how and where i can report that if someone can help me please

[vagrant acorn]

If you read patchnotes for Hotfix 0.27.6 (https://bit.ly/SkyPatch0276) and what Devs explained at #quick-dev-updates you may find that some of that is intentional...at least for the moment, given the circumstances described there.

[viral brook]

Yeah to address the android crashes that's related to the updated graphics, they returned the graphics to before 28.5

But you can still fine tune the graphics and fps separately too

[edgy geode]

Yea I noticed that before it crashes on me even the water graphics in the start menu are very low fps

[viral brook]

Yeah it depends on the graphics you've set before you logged out

Mine isn't quickly noticeable but it is indeed much lower pixels per inch

[edgy geode]

Yea my phone had low graphics settings set but not that low

[viral brook]

mhm
Funnily that before this update, the 1 bolt graphics is extremely blurry while the rest are much higher definition

[edgy geode]

Honestly I think the game would benefit a bit from allowing you to access the settings in the start menu cuz I have a feeling theres some sort of conflict going on there before i load into the game

[vagrant acorn]

This is a reason why bug reports can help Devs spot what issues are affecting players.

[edgy geode]

Yup agreed. Tho side note I just checked something and now it doesnt crash when I login thru a linked account but still crashed when logging in with Steam so I think the main conflict is still from there on my end at least

[vernal river]

Someone please ask tgc to extend the event to 2 more days

I want to ts but I need the Saxophone

Because of the bug i missed 4 days of candles

[serene axle]

the saxophone will stay after the event ends

[vernal river]

Won't I have to pay irl money thou??

To get it??

[serene axle]

no? it's 125 candles, you can just save up until you have enough

[vernal river]

Where would it stay?? At the music shop?

[serene axle]

in the event guides tree in harmony hall

[mild wren]

Total chaos going on. I'm unable to forge my candles also I'm unable to finish my dailies...

[dusk latch]

Is it related to the server error?

[mild wren]

Yea...

[dusk latch]

you can try restarting your game and see if it works

[mild wren]

If I restart the game I'm unable to get all the candle waxes I'm collected from grandma and I'm unable to finish blushing spirit in forest brook. Too ... Both are stay unfinished.

[dusk latch]

The wax you collected during server error will not be counted

Everything you do during server error will not be saved so thats why you restart your game the moment you have them

[mild wren]

My 15 mins!!! I'm having exam today still I'm played grandma and geyser to collect some candles 😔

[dusk latch]

losing some wax are better than losing all of them

[mild wren]

I got only one candle...

From grandma. I stayed there for 15 mins then I went to finish blushing spirit daily in forest brook.

Both are not be counted???

But I don't get any notification of server issue that time ...

[mild wren]

Sorry. Btw. I'm just upset.

[mossy olive]

Anyone ever get this issue trying to log into Google linked account?

[dusk latch]

its okay to be upset. you have every right to. The wax that didnt get count are the wax that are collected right after the first server error message pop up so if you collect any before that then it would be fine

[mossy olive]

Or if there's a better place to post? New to the server so kinda unfamiliar with how things work around here

[dusk latch]

this bug looks new. Try reporting it in #bug-reports-android

[sick hatch]

Hello. If I didn't have a crashes on my android, but the graphics on the tablet have deteriorated a lot, can I report this somewhere? (Or does it not make sense, right?) I just played for a long time, then I stopped playing and decided to come back to the game because the graphics have finally been improved. And this news upset me a lot...

[sly shoal]

I can't play for long.

[vernal river]

Bro they just fixed the days of prayer bug and now there's issues logging in

[past arrow]

That has been happening before that too

[past arrow]

Hi!

• Did you try to adjust graphics settings in Sky ⚙️? Maybe it reset to the lowest settings.
• If you tried, it's worth knowing that tablets are not optimized for gaming: their specific UI can interfere and their graphics processor is usually weaker than mobile devices.
• It might have happened this way because Sky uses new ground breaking technology, and your tablet couldn't keep up with it the other way: sacrificing quality was the price of compatibility
• regardless you can try to #report-a-live-bug by clicking the fire emoji on the channel bottom there, skybot app will contact you for details in DM

[vernal river]

It's happening now, after i missed 4 days of candles and I've been trying to save for this ts

[past arrow]

What's happening with your log-in? Is it steam and crashing your game or is there something else you're experiencing?

[sick hatch]

The graphics are on high settings. My tablet supports all games on the high settings. Probably, there is nothing can do here. It's just that I have been playing sky since the release of April 2020 and all this time I have been waiting for the graphics update. Not so long ago, I quit the game. But recently I saw that the graphics had finally been updated and decided to return. And I downloaded the game yesterday 🤦

[past arrow]

Oh no! There's a great difference between high settings amongst devices.

[subtle sapphire]

new update new error. i swear i wasnt getting this one error until i updated

[sacred forge]

Does anyone else repeatedly keeps getting server error when trying to log in the game? I tried to log in for about three times and tried to reset my internet a few times? Is there any way to fix this?

[past arrow]

Answered in #questions-and-help ^^

[gleaming kernel]

On my android device, whenever I try to sign in with my steam account, the pop that I usually get to confirm my steam sign in or sometimes I have to put my account details in again, the pop up only says to create a steam account now
I don't know the cause, it really just happened randomly and resetting my device, reinstalling sky and such hasn't done anything :(
Is a sky issue or me issue? At this point I'm thinking of making a Nintendo account to link it to my sky account just so I can sign in lol

[past arrow]

Steam has several issues on several devices, therefore I recommend linking something else to your account

[vocal needle]

the game not opening after updating 😱

[versed rose]

Why the game graphics become ugly after I updated it?

[vagrant acorn]

You can read what Devs explained at Patchnotes Hotfix 0.27.6 (https://bit.ly/SkyPatch0276) and at #quick-dev-updates

[versed rose]

I've never experienced crashes and the game ran very smoothly for me on high graphics, will there be any solution for this? I feel disappointed because it was the only reason I started playing this game again..

[vagrant acorn]

It may be just temporary until the issues get completely fixed

[dusky garden]

Is there a list of Android phones compatible with sky?

[lethal river]

Anybody experiencing server issues for days now? I've been having server issues on both of my accounts for days now and I can't form candles whenever the server issue pops up😭

Just now. I'm taking a candle break for mental health. 😂

[thick vault]

yes, devs are aware of this, it's #known-issues message

you can also restart whenever this happens, it works OR if you don't want to restart, just change the wifi to data or data to wifi for a bit, it goes away

[lethal river]

Thanks 🫶🏻

[thick grove]

Requirements for compatibility are pinned in this channel

[burnt mirage]

I know it was for good, but this upsets me sensibly. The graphics were looking amazing on my phones, and now I'm back to potato resolution again 😞

[ionic socket]

Hey question, is the server error thing gonna affect the Aurora concert

[nova bramble]

Hello

[queen flume]

These errors are giving me Sanctuary Season's flashbacks,
it was so bad that the server would not register you as being online for as long as half and hour even if you were in-game,
you could see neither your friend's chat nor yours' and it took them a month long to fix it

[sick hatch]

I understand you, I was terribly upset by this too. I have given up the game on android for now, I switched to PC.

[shadow spear]

This is literally a Galaxy S24+

There's 12GB of bloody ram in this thing.
What more could I need, Exactly?

[vagrant acorn]

This may be the known Google Play bug. Try clearing cache of the apps and restarting the phone. Hope that helps. If not, we have in this channel some other troubleshooting suggestions you can try.

[edgy geode]

I think that's what they're looking for

@shadow spear hope this helps

[eager palm]

Hello, after updating the game, the image quality has become very bad. I reinstalled the game and nothing changed. Nothing changes in the graphics settings either.

[eager palm]

Thanks

[west scroll]

Hello everyone, I'm a new here. Has anyone encountered the problem of logging in with a Switch account and then the game crashing?

[fast hearth]

what happened

[past arrow]

• restart the game later - usually it goes away in a few minutes if you have very good connection
• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix and you need to wait. Devs recently patched the non-stop refresh bug only.

[random sphinx]

yes.

[copper arch]

What happened why error 😭

[past arrow]

Check 2 messages above yours

[vague vector]

What happened?

[past arrow]

Check the messages above

[sly flare]

How can I get the game to open?
I use a good android but it freezes on this screen

[hardy berry]

Same as mine, why can't I?

[cobalt plank]

Read Tib's messages above yours.

[hardy berry]

Yeah i didn't notice at first, i was straight forward before i read it

[elfin radish]

why I got only 1 heart

[buoyant dagger]

if it got sent before days of giving started, it will not be doubled. only new hearts sent from today on get doubles

[lapis zealot]

"...for fix 🤙"
Eyyyyyyyyyy 🤙

[elfin radish]

yes I just received it

[buoyant dagger]

did you pick it up today or did the person really sent it today? if they sent it yesterday but you pick it up today it will still only be 1 heart

[elfin radish]

no we met 5 mins ago and sent a heart

[buoyant dagger]

if they gave it to you in person just now and you only received one instead of two, that's a bug and you can contact support. You can also try restarting the game first

also please don't double-post questions in several channels at the same time please

[elfin radish]

lol Yes sorry but I forgot that there was a general question channel

[formal stag]

How can I skip the cutscene?
#android-questions

[past arrow]

Hi! What's your device model? (Example: Samsung Galaxy s10e)

[sly flare]

Motorola Moto G54 5g

[past arrow]

Motorola has Vulkan graphics driver issues for their G series. Do the following:

• check for Android updates
• update android
• restart phone
• check for Android updates again
• repeat this process until there's no new update
  This worked for every G54 user so far

[sly flare]

Alr ty

[viral thunder]

I can't play sky if this keep happening

[past arrow]

• restart the game later - usually it goes away in a few minutes if you have very good connection
• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix and you need to wait. Devs recently patched the non-stop refresh bug only.

[velvet venture]

Why did the manta and all wings turn black🤨? (Occurs on all wings, they turn black 🗿), Is my phone too bad to play this game 🌝?

[buoyant moat]

Helllp

[austere sentinel]

yawl kidding 😔

[heady pecan]

Sad

[buoyant dagger]

that's a bug, please report it

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[buoyant dagger]

you too, please report it ^^

@buoyant moat @austere sentinel the server errors are #known-issues
the devs are working on fixing that

[austere sentinel]

thanks you

[crystal lava]

just wanna ask what is this?

nvm I found it

[halcyon latch]

Excuse me, I found that the 15 disposable coins at the music festival in Yunchao can be refreshed and obtained repeatedly

Is this a new bug in the game?

[serene axle]

^double post, answered

[bleak lance]

Is that real?!

[steep pine]

It's a bug when you open and close the elder spirit's price tree in orbit. A random spirit would appear.

[bleak lance]

Can I still do it?

[steep pine]

yeah, it still works when i was in orbit last week.

[cinder viper]

Hi, I just wanna know if they are doing anything for the server error bug?

I've been keeping quiet since a lot of peeps have reported it already but it's been 2 weeks for me, way before the daily light refresh issue 😢

Cr has been very very slow because of it, I had to re-do a lot of stuff 😢 including when I do season quests 💔

Like during gramma, server error happens and when I restart game and claim candles, It loads nothing, i get nothing 😢 when doing cr, the wax doesn't load 💔

I heard compensation has been given to the daily light refresh issue but what about server error issues 🥺💔

[thick vault]

They’re aware of the issue #known-issues message, so hopefully, they’re working on it, and it gets fixed soon.

The only solution I know for this issue is to stop where you are, switch the network source (e.g., from Wi-Fi to mobile data or vice versa), and wait for a few seconds. It usually resolves itself. (If this doesn't work, restart the game after couple seconds)

As for compensation, I’m not sure what to expect, but if we get something, it would be a great help.

[tough oyster]

Good day everyone, i just got a new smartphone and tried to open the game, but it won't get past this screen even if i leave it open for several minutes, the game still works on other devices like my Nintendo switch and it worked on my old device, has anyone had this problem? And if so is there a solution?

For reference, my new smartphone is a Moto g54.

Thank you all in advance.

[thick vault]

#android-questions message this should help you.

[tough oyster]

Thanks, I'll try

[quiet dew]

Is someone fixing the server error problem ?
I am getting 5 server error daily for weeks, I am beyond annoyed at this point, my internet is completely fine.

[past arrow]

Some tips:

• restart the game later - usually it goes away in a few minutes if you have a very good connection
• Check your router on https://speedtest.net : if your router download speed is less than 35mbps OR the ping lag is higher than 35 ms, restart router or call your internet service provider for fix 🤙
• If the connection by your router meets the recommendations, you're affected by the issue announced in #known-issues which doesn't have a known fix and you need to wait. Devs recently patched the non-stop refresh bug only.

[arctic ridge]

Anyone know how to hook my PS4 controller up to sky to make it actually function properly? The controls on sky are wonky with it. It's an issue because my hands are in pain from holding my phone due to its size... While the PS4 controller is much more comfortable and doesn't cause me pain.

I played on my PS4 before but that's not an option anymore... I still have the PS4 controller which is why I'm asking

[steep pine]

Not sure what you mean by wonky controls. I play sky on android with a DS4 and it's pretty much the same as PS4 except the d-pad shortcuts don't work.

[arctic ridge]

The camera is weird. The flight controls are weird. The buttons don't really match...

Lemme get some examples real quick

[steep pine]

Did you look up controller settings? You could have the inverted controls toggled on, there's no method to bind buttons though.

Check that these two are toggled off?

[arctic ridge]

I think the issue was I tried to add my controller mid way through a session...

Meanwhile here I connected it before the session

Before the triangle button was fly. Circle was back. R2 made you look up. The d pad was for the camera... There was no movement at all

[steep pine]

I had that issue before, a simple game restart should fix it.

[arctic ridge]

Yeah that did sort it out

[raven nest]

Hii guys

[queen flume]

This is definitely not due to client side internet connection

and restarting a game does make the server error go away, only for it to start popping up again
until they fixed the bug it would have been really kind of them to do away with this agonizing pop-up message and instead give a small icon on the top that does not affect the actual gameplay, since the game is still playable and only feature that does not work is our ability to send messages on chat and if it continues we will also stop receiving any light past 1 or 2 min after the error starts being bombarded to us

[upper sail]

Fineeee, gather around the bonfire, I'm going to play a lullaby for you!

[thick vault]

People might ignore or not understand it, but pop-ups are meant to be alerts—they're designed to appear right in front of the screen. Restarting is usually the best solution but if you don't want to restart, try switching your internet source and wait for a few seconds; the issue often resolves itself.

And even though the game is still playable, it stops tracking your progress. So, it's best to stop playing whenever this error appears.

[queen flume]

I agree with your point but after a certain number tries it just becomes redundant and restarting the game is not always an option especially when we are with our friends in the middle of Wastelands while being surrounded by a group of Krills , they should atleast give us the option to keep the messages from popping up for certain number of minutes/hours with a message that goes anywhere between the lines of "Game Progress may not be saved if you proceed.", since the game will obviously auto-disconnect us when the client side network has some issue, so I do not really see the need for them to implement this horrid screen-hijacking alert message to declare to us that the "Sky Server" and not the "Client Internet Connection" is having trouble.
The Wi-Fi Symbol that was being displayed was so counter-intuitive as well, many players who weren't tech-savy continued to believe that it was their internet's issue but it was in-fact the Sky Server which was unstable, so I feel that the message was being misinterpreted by a large section of the player-base and the devs saw the issue, hence, they removed that in later iterations of version update, and similar that case of Wi-Fi Symbol debacle this alert message has no requirement of being shown to us more than once or twice.
I understand the whole point here is just restart the game but it kills the time when we want to candle farm under a certain time frame or when we are near the Geyser or Granny timing, and even after a restart it just pops up again.

I would not write this lengthy message if I didn't cherish the world of Sky, I want TGC to succeed in their vision of making a world where people can come together and share wonderful experiences exploring the vast realms full of mysteries with their old friends and also form new bonds while on their beautiful journey.
And it is high time they focused less on pushing cosmetics every two or four weeks on the shop and gave more attention to the stability of their game's code for a change.

[thick vault]

This, I agree completely, i wouldn't mind honestly if they stop new events and cosmetics for a while to fix the root of this problem. But it's very highly unlikely they'll stop these cause that's kind of their way of regular earning.

[thick vault]

Yeah, it's very annoying how it happens in the middle of things, like being with friends or, as you said, around krills. I like the 'screen-hijacking' line but honestly, I don't know what to expect anymore. It happens very randomly every few months, and I've made peace with it now. I really hope they find a fixed solution for this, though. Until then, we just have to keep restarting because that's all we can do

[strong rain]

Are we gonna receive compensation for the server errors? Idk about anyone else but for a solid two weeks my phone couldent even open sky

Its not even normal candles im worried about its the seasonal

[nocturne ibex]

is it I got lucky this time or did they implement some optimization/fixes? my second half cr didnt experience server error for 2hrs, the first half is so aggressive like from 5 to 10 mins interval before the start to popup.

[haughty warren]

Not sure if this is the right channel to ask, but I havent been able to play Sky for 2 weeks because it keeps crashing when trying to log in with my Ps account (which ive reported already). According to the crash log the issue lies within the app and not my phone. Ive seen multiple people with this bug.. will we be compensated for this too.....?😭

Ive tried updating my phone, deleting/reinstalling the game, clearing cache but nothing works

[past arrow]

Would you mind reading the full message? Thanks!

[past arrow]

My recommendation is the following:

• try to set a different default browser, restart the device and try again to see what happens with other browsers.
• contact support in-game from any new moth account and ask for account recovery based on your Sky id, then link a different account sync to your game, having more sync methods are great to avoid such bugs good for security as well!
  I hope these help! Good luck 🍀

[graceful temple]

Hello, sorry for disturbing
I am an android user, Samsung S20, i used to play the game and it’s still on my phone but when i update it reveal there’s a notification problem and the game stop updating, any solutions?

[past arrow]

Hello! What kind of notification problem pops up?

[graceful temple]

‘Update couldn’t be installed’ 😐

I tried twice and it’s the same, but other apps update normally

[maiden plaza]

storage?

[graceful temple]

i freed some of the storage too

[vagrant acorn]

May I suggest you clear cache from Google Play, and check if OS, Game Center,/Gaming Hub, Google Play, etc. are updated?

Keep in mind also that due to how downloads work with Google Play, you need a lot of free space to download the game.

[past arrow]

Do the following steps:

• have at least 6-8 GB free space on the device (thanks to Google install policy for big games)
• empty Play Store and Play Games app and Play Services cache
• restart device
• try again
  If that doesn't work, you can do the same above but delete data of the mentioned apps. Good luck🍀

[graceful temple]

Thank you all it worked!🧡

[ivory plinth]

Hello, sorry for disturbing. I am an android user, Galaxy A05, i used to play but I can't receive season candles even though I've completed the quest and my candles don't increase when I receive candle wax

[west beacon]

Hi. Anyone experiencing Nest bugs? My visitors couldn't see me and objects inside my nests. But I can see them in my screen.

[queen flume]

Yes, I think few of us are experiencing that bug

[haughty warren]

Thank you!! The first thing worked!

[fast hearth]

I saw something weird today at grandma and I want to report it how can I do it?

[cobalt plank]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

Today's quest is not relieving the spirit, their location is in Treasure Reef for relive.... today's quest is meeting them in graveyard (the 4 krill area)

Also if your question is not android compatibility tech related, feel free to ask in the more suitable #questions-and-help

[cinder viper]

Thank you so much! Glad to know they're aware of it since it's been worrying me I only see updates from daily refresh issue. 🥹💗

[shadow panther]

I think i have a facebook login problem from my huawei tablet

Does anyone face the same problem?

[serene harness]

Anybody else having issues with their light displays? I was in moomin Valley, screen flashed various colors, was teleported to aviary where the background was black. Now my portals and lights are all black

[winged comet]

moominvalley (as a skykid) is currently notorious for causing many, many, visual & rendering glitches. feel free to #report-a-live-bug

[gritty cape]

Hi just a simple question I wanna know
When I visit a friend's nest in the game I can't see them but they can see me even tho I completed nesting guides quests, is that supposed to happen?

[past arrow]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[night anvil]

#report-a-live-bug Every time I go to Grandma I get a server error and it doesn't let me take the orbs, it's the only place and it's been happening since the last update

[past arrow]

Devs do not read this channel. You need to click the fire emoji on the channel bottom of #report-a-live-bug to make a bugreport for your device. Skybot app will contact you in DM for details

[shy escarp]

Is anyone else getting sound muted as soon as they load into sky? All sound is up including my phone and I can't hear anything.

[past arrow]

Check out these sound troubleshooting tips:
#android-questions message

[fast hearth]

Does anyone know why my friend's phone closes the game when they download Sky, even though the phone has enough storage? 😦

[steep pine]

could be the hardware (chipset or GPU) being not powerful enough for sky if it's a low-end phone. What's your friend's phone model?

[fast hearth]

The phone model is Oppo A54.

[steep pine]

Seems like the GPU is struggling to open sky. Sky did get more graphic intensive with moomin season.

[elder cove]

OMG YAY, finally after weeks if nit being able to login, I can finally do so... As soon as it let me login mobile using my switch account I linked my google so I don't have such an issue again in the future 😭

[hoary dirge]

These are the problem photo of the 3 situation, please help to solve🙏

[past arrow]

Hi! Unfortunately, this server supports only English. You can notify the developers about the issue by clicking the fire emoji on the channel bottom of #report-a-live-bug and the Skybot app will contact you for details in DM

[solemn harness]

Hello, new player here, I started playing the game on PC a couple days ago and when I learned it's also on phones I installed to play it while I'm not home. But I have a problem (On Android) where always when I want to open the game I have to log in with steam every time, the game sometimes even forgets my login data and I have to input it all over again and it's the worst because the game often crashes at that stage and I just can't enter. Is there any fix for this issue? Thanks in advance!

[serene axle]

that's a result of steam's security policy, it doesn't allow a key to be saved for sky which means you have login to steam every time to login to sky. you can link another account like google and use that to sign in to avoid having to enter your login info every time. keep in mind google is a permanent bind if you choose to use that as a secondary link

[solemn harness]

I don't use any other accounts so that's perfect! Thank you!

Wait, but can I use google as a way to login into my steam or will it just be a another account

[serene axle]

yeee just to specify, make sure you're linking google to the same sky account your steam is linked to

[serene axle]

yeah you can have both steam and google linked, if you tap on the cog wheel on mobile, go into account settings, you should see a bunch of options to link your account with different platforms. google is probably the most common/simplest

[solemn harness]

Alright I think I'll figure it out, thank you

[serene axle]

here's some screenshots for reference, the settings wheel is in the top right corner of the screen in the first pic

you wanna go into account settings to link stuff

[open bough]

I heard that ppl can talk with voices in sky if we use discord,is this real?
How to do this?

[dark folio]

That's not a thing. Unless you're just talking to friends you have on discord while playing sky

[open bough]

Umm I don't get this
How can I use both two
Sorry I'm just a newbie of both

[serene axle]

there is no voice chat in sky. you'd have to use an external app like discord, a phone call, etc

[gritty cape]

I have a question about the remembrance guide
Where exactly are you supposed to make the shared space can someone explain or show a video on it please

[gleaming stratus]

Now there's another problem my friend disappear can't tp if tp can't see me I can't see my friend game lagging sometime crashed 😭. This game is headache I wanna die

When I pass thought any portal I can't see my friend when my friend go back home and see constellation I was offline but in reality I'm online, server error stayed 1 week how long this gonna stay 😭

[past arrow]

To me it's perfectly fine. Use a different, connection, restart router, call your internet service provider 📞

[gleaming stratus]

If this speed is not enough for sky then I show quit this game

[past arrow]

That latency is weak not only for Sky but often for other online action games as well ❤️‍🩹
If you download speed is less than 35mbps OR the ping lag (latency) is higher than 35 ms, restart router or call your internet service provider for fix 🤙

[gleaming stratus]

Buy me a 10G wifi then, I also played sky in 1mbps before, bro

There's a update 3 or 4 hours ago 16. Something mb after that update my game is having this issue

[past arrow]

I also played on 1mbps but the connection was extremely stable and the ping was great. Everything needs to be understood in the whole picture.

[gleaming stratus]

OK, I don't wanna argue ur right

[trail sphinx]

Are you guys having issues with Playstore payment? I can't finish the transaction because an error message shows up.

Any help is appreciated!

[past arrow]

!support - contact them in-game and they will be happy to assist you. Their response takes several days though

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[trail sphinx]

The season will be gone before I get this support!

[past arrow]

There's almost 2 weeks left, let's hope they reply much sooner

[tardy inlet]

!reset

[upper sail]

The Eye of Eden resets once per week.
Next reset happens <t:1734854400:F> (In 4 days 2 hours 9 minutes 59 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.

[tardy inlet]

!daily

[crimson charm]

Is there no way to unlink gmail account?

[maiden plaza]

Time travel

[past arrow]

Gmail is not unlinkable
Try to connect a different link method.

[zealous linden]

hii tiny question! what does it mean if i had to light one specific friend multiple times after switching constels whilst lighting?
first time i lit i switched to a different page in my constel and when i returned it was unlit again and to test i relit them and switched constel pages and it happened again

[past arrow]

If it finally succeeded, it's a constellation bug between certain friends, or dropouts in your connection

[zealous linden]

oooo yes the last time it finally succeeded and they stayed lit since! thank you!!

[worthy heath]

A while ago before the saluting protector arrived for the first time I think I lost the ability to log in on my phone. After asking about it here and posting a bug report and waiting out like 2 updates I STILL can't log in is there truly nothing I can do? Do I have to wait years for them to realize they left it on the backburner?

[wet gazelle]

Are nests working for anyone? I can't see any of my friends nests

[past arrow]

Hi! What's your login issue exactly? Because millions of daily players can log in, therefore the issue could be on your side.

[past arrow]

They are bugged, #report-a-live-bug on it

[worthy heath]

Oof my message got deleted. Pretty much the game doesn't start the animation and no matter what I try it simply doesn't budge

[past arrow]

Probably your message got auto filtered

Try this:
Constellation & server merge troubleshooting tips
#questions-and-help message

[sonic mirage]

Are they ever gonna fix the Android resolution back?

[vagrant acorn]

Devs might be working on whatever caused serious issues for several Androids. But I'm not a Dev, so I don't know for sure.

[sonic mirage]

Well, how do I get in touch with Devs and thank you

Well, are there any temporary fixes? Should I delete the game and download it back?

[dark folio]

I'm pretty sure the reduced resolution is on purpose and they might bring it back once the issues are fixed

[sonic mirage]

Thank you 👍👍

I really hope they do before the next season comes out.

[vagrant acorn]

Apparently some of the crashing for Androids was related to graphics, that is why Devs rolled back with that feature.

[sonic mirage]

Oh ok, but I never had any crashes.

Actually, I never had any problem with the game at all. Not even server errors.

[vagrant acorn]

Not all Android devices had issues, but certainly a good number of them did if Devs took that decision. You were lucky. But I saw enough reports from players who's devices would crash right after starting.

[sonic mirage]

Ooooooh ok 👍

So if a large number of players report the same bug., that's when they make decisions.

[past arrow]

TGC CEO Jenova Chen said in an online interview that this is the first time they used leaves and branches on trees because they found a way to render them without too much load on mobile devices. However it's still a higher load than before and some device might not be able to keep up with this technology. It might be that the new features are not optimized for all devices or the UI of your device might be conflicting with Sky.

[sonic mirage]

Oooooooooooooh 👍

[past arrow]

Adding to it, for years players especially on android devices requested more graphics settings possibilities, that's also a possible reason behind the game engine update.

[sonic mirage]

Yeah remember that

I remember when I first started the game the graphics wasn't really that good but it improved a lot

I just finally got a taste of what the game potential could be and now are really missing it.

And also, to be honest, I thought the game was always like that until 1 day I saw iOS and the game's looks so different.

[past arrow]

In the early Sky global times the graphics was pretty good, but only high end android devices were able to keep up with it. Around Sanctuary Season the decision was made to expand the compatibility for a wider range of devices, allowing more to play Sky than ever before. That of course needed a sacrifice, an significant image quality drop and issues with poorly optimized or not so strong devices (which shouldn't even be compatible before). Since then the game has improved a lot and there were amazing steps up in quality.

[sonic mirage]

Yeeesss

Indeed

Well, in due time, I do hope they do fix it before the new season because I'll be very upset not being able to experience the amazing graphics When the new season does come with all the new outfits and activities it'll be nerve breaking to know. I'm missing out and such a great graphics that the game has. And thank you so much for the knowledge, it informs me more to understanding how hard they have to work.👍👍👍

[simple grove]

Hey, i have a problem with the server

Could you help me please?

[past arrow]

Try this:
Constellation & server troubleshooting tips
#questions-and-help message

[simple grove]

The Internet thing?

It says 7.00

but I always played with this internet, it's the first time it happens

[past arrow]

I have no idea what you mean by "it says 7.00" , but it seems the requirements are higher. Check the guide again

[long dust]

Guys can someone help me

I gave the cape to her but it came to me instead

[past arrow]

Did you ever log into someone else's account or did your friend ever log into yours in the past, or did you two use the same payment source anytime previously?

[long dust]

We don't use same payment source but she did log in my acc

Before, But i never log into her acc

[past arrow]

That is the cause of the issue. That not only breaking Sky Terms of Service but also can mess up IAPs.
Try to contact support in-game, but because of what the login created, it's not guaranteed they could help you either

[long dust]

Thank u

[long dust]

But

Its okay this time, but what about the next time, i can't always buy the thing for myself

[past arrow]

The situation is not usual. I recommend the following:

• delete the data of the game both of you (note: you need your account to be synced to login back to Sky)
• discard the payment methods you're using (regardless of credit card, or Google account, or any other methods) and use a different unique payment source for future purchases
• you can contact support in-game regarding the previous purchase
  Good luck 🍀

[long dust]

Thank u

[inland thicket]

I ACCIDENTALLY DELETE MY FRIEND, HOW TO GET IT BACK, PLZ HELP ME

[steep pine]

do you two have contact outside of the game or have a mutual friend in-game?

[inland thicket]

She's kinda old though...she doesn't know what discord is, and about same mutual, i think we have but... they're rarely online...

[steep pine]

Unfortunately, your choices are... meeting up through that mutual friend to rekindle or sending a friend code to them to re-add via a social media contact. Unfriending cannot be reversed.

[inland thicket]

[twin fable]

hey its me again, i think my facebook account is completely deleted, so... there is nothing i can do to protect my account?

[past arrow]

If your Facebook account is deleted, you should have received an email message about it. You can link as many methods to your account in game settings after logging in as you would like. If you can't log into your Sky account, you can ask support for account recovery.

!support ⤵️

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[twin fable]

well is not deleted but i cant enter to make a appeal is said my account is disabled

[past arrow]

You mean the game says you're banned?

[twin fable]

no, let me explain, in the 18dec my facebook acount be disabled, and i have a bug

because i try to link my account with nintendo, steam and twitch

but the bug when i try to link my account says is unlinked

[past arrow]

Then contact support. While it's faster in-game, there's a link above for the website contact form

[twin fable]

okey ty

[past arrow]

Did you try to link google by chance? That's more reliable

[twin fable]

well i know, but i have a problem with that too

my email was erased, and sky have the issue that they link your account with that google

if you enter with the email (A), forever is A

so i cant change to email (B)

[past arrow]

Yes, google accounts can't be unlinked

[twin fable]

yeah, so that

and with meta erasing my two facebook, instagram and one of my numbers

well, thank you mark >:(

[past arrow]

Seems like you had so much happening at the same time. Good luck with support, I'm sure they will be able to help!

[red plinth]

Hello everyone
So i have recently returned to the game (yesterday) after not playing for afew months, during that period i got a new phone but idk if that's because of it or it's a bug but my chat isn't working in the game now my friends and other players can see my messages but I can't see any messages from them or me
If someone faced the same problem or something similar i would appreciate the help!
Note: my phone is poco x6 pro idk if that has to do with anything but here it is

[shut marlin]

Does anyone know what this is for?

[stray ledge]

a bit late, but its a placable prop, only decorative. You can place the same mask as the one you are wearing when using it.

[outer zephyr]

how do we get placeable instruments ? ^^;

[ocean bloom]

Do u mean piano variations?

[outer zephyr]

no, jus any instrument ^^; in my nest i want to be able to place my cello...

[ocean bloom]

There's item in nest furniture shop mission board that looks like this (photo). U can place various instruments on it, but they will just float in the air. Also, u gonna need to complete some quests to get it

(image from sky-planner)

[outer zephyr]

OHHH tysm !! i didn't do very many Nesting quests so i might not have seen it available yet ..

[ocean bloom]

Sorry if confused u abit, it's not the main spirit tree, but separate board (right turn after entering the shop)

[outer zephyr]

ye! i think i kno which one u mean ^^; i've been stuck on a quest from that board :'>

[red plinth]

Can anybody tell me what to do here? :(. Or at least if this is the correct channel to ask?

[steady gust]

Anyone else suddenly getting a wave of server errors? My game is fine until I go into a realm, and I know the problem isn't my wi-fi

[past arrow]

Try this:
Constellation & server troubleshooting tips
#questions-and-help message

[steady gust]

These are all smart things to try, but it isn't my wifi. It works fine on my other devices, and even different apps on the same device I have Sky on. Thank you though! I'll definitely be filing that link away for later use

[past arrow]

Read through the guide again, seems like you missed at least 3 important points from it

Possible reasons:

• weak wifi antenna on particular device
• connections fluctuate
• temporary package dropouts
• if it happens at social wax spots, make sure you're actually active, not afk
  Good luck🍀

[modest silo]

Yes. I can't even move. I even used my mobile data, to no avail.

[ruby sage]

Hello, does anyone know why this error occurs? This error only occurs when I go to the golden desert.

[viral brook]

It's a reoccurring issue, they're recently investigating #quick-dev-updates

[molten granite]

Why can’t I equip my Dark tunic pants with my Yeti shoes 😭😭

[steep pine]

The tunic pants already have shoes of their own, they are not meant to be worn with another pair. You have to put them on using a glitch.

[molten granite]

What is the glitch?

[upper jasper]

I'm not sure where to ask this so forgive me 😅
Does anyone know where I can buy the antlers? I can't find them anywhere??

[steep pine]

antlers are at office rooftop.

[upper jasper]

Tysm

[steep pine]

• wear the pants you want.
• preview a pants that allow shoes
• put shoes on.
• walk out of closet.

[spare urchin]

Hi everyone, I can't play on my phone since the last 3 updates, it keeps on auto-closing right after i put the email to sign in. I'm playing on Xiaomi 11t. And I'm not really updating on sky news. Does anyone have any information about this problem?
🥺

[serene harness]

If you need help or advice, you can ask me 😀

[vestal stratus]

How much do the elder masks cost?

[steep pine]

125, 75 or 250 ac. Depending on which mask you're getting.

[vestal stratus]

Which is which ?

[steep pine]

Isle - 125
Prairie - 75
Forest - 250

[vestal stratus]

Thx! Also sorry, didnt realize i was in android questions

[white sleet]

My phone battery drains quickly and doesn't increase when charging while playing sky after update 🫠 only happens when playing sky

[thick vault]

Phones don't charge during gaming because games use a lot of power, chargers have limits, and phones slow charging to prevent overheating or battery damage.

[frank pasture]

No one could visit my nest, helppppppp

[restive vale]

My game is crashing whenever I'm trying to log in to my account connected to steam, it happens only on mobile. I know I can link my sky account to something else than steam but I'm not able to do so since it can only be done through mobile. Is there any way I can fix this?

[mystic flicker]

I still cant see the outfit of mine or sky friends. I have send report about this bug but the last update didn't fix it. Is there anyone who have same problem like me? 😿

[past arrow]

Hi! Try to set up a different default browser in your android settings!

[restive vale]

Hi, I tried this and it's still crashing

[worthy heath]

Is there really not a fix to this? been struggling for a while now and none of what I get told helps

[past arrow]

Download another brand new browser (like Brave, Waterfox or Firefox) and during launch it will ask to be default. Agree and restart device. Try again.

If that doesn't help, there's still a chance, but slower:

• use local account before pressing the play button
• if it's not your account but a brand new moth account, contact support in-game from it (support response might take several days) asking for restoration to your local account
• if it's your account, sync another method to your account which is less buggy than steam (for example: Google)
• profit

[past arrow]

Hi!

• First try to log into Steam from your default mobile browser. Also make sure the browser has AdBlockers and anti-trackers turned off.
• If that doesn't help, you might try to click on "It's not you" and actually log into your steam account again.
  Good luck!

[worthy heath]

The login part works tho it's the booting up part that doesn't budge

If I go on my steam settings I can see that it did actually went through on the steam side

[fast hearth]

Does anyone know how to unlink steam , I'm logging with Gmail and I have nothing Linked other than steam and I want to unlink it

[pine birch]

Help me, I can't receive the mission! why is that!

：0

[vagrant acorn]

There seems to be an issue. Have you triend claiming the dailies from old home?
Have you tried clearing cache, restarting device and getting in Sky?

Have you tried bowing to a spirit instead of a Skykid?

[pine birch]

Yes, I have tried it. I have also tried switch, ios, and pc, all with the same result.😭

[pine birch]

My mission will disappear, no matter who I bow to, I will not be able to complete it🥲

[vagrant acorn]

A friend of mine just told me that very same thing. I am not sure yet if there is a workaround for it.

[scarlet lily]

Every time I try to link my Twitch account to Sky, the app just crashes. Anyone else having this issue? Is it Android or a me issue?

[vagrant acorn]

Maybe try using a different browser? Not sure what may be causing the crashing.

[scarlet lily]

It's not a browser thing, just when I press connect from in the Sky app, it tells me to log into twitch, I put my info in and when I press connect, it closes the Sky app

[north palm]

maybe make sure the app isnt being closed to save on resources you should be able to change that setting on the phone's side at least on my android... other than that idk what to tell you

[fast hearth]

Anyone pls

[past arrow]

Hi! Did you purchase any IAP since you linked Steam?

Check these guides as well!
#pc-questions message
how to unlink steam by tethys

#questions-and-help message
how to unlink nintendo by kai

[haughty arch]

Guys I know that Hare's hairstyle will be permanent, so the other items from Alice's event won't come back, right?

[dark folio]

You can assume they won't

[fast hearth]

No I never played in steam I'm just linking it but it doesn't want to unlink

And I'm not a pc player

[fast hearth]

This just keeps showing up when I try to unlink @past arrow

[past arrow]

Sorry but I'm confused. Why would you unlink something you never had? If you never played steam you can't link it because from what you told it seems to me you don't even have a Steam account.
Try to link something else! Or you want to link only Steam for some reason?

And you said you're linking it... which means you still try to link it, but then you say it doesn't want to unlink it. Are you trying to link it or to unlink it then?

[fast hearth]

I'm sorry for the confusion, I'm actually really stupid at this and I had everything linked even tho I don't play in them , but I have unlinked successfully like fb ...I know Gmail is permanent but steam is still linked and when I click on the unlink Option it keeps showing as the screenshot, I have tried the same thing on my second account and it's unlinked successfully I just don't know why this account doesn't want to unlink steam in it

[terse stone]

I've been having this problem for a week now, I cant cr, do dailies, see other players or even send dailiy light, i cant so anything except move around the game. I dont think it's my data or phone problem, i already chcked multiple times and even bought more data. Can anyone help me please?

[vagrant acorn]

Have you tried clearing cache (not data, just cache) memory and restarting your device?
I also suggest making a bug report if you are experiencing dailies apperearing and dissappearing in seconds.
This also may help:Constellation & server merge troubleshooting tips, by Tib #questions-and-help message

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[loud minnow]

i require some help, im unable to connect my nintendo account to my sky account and it is a tad bit annoying

i am using mobile, i have my nintendo switch next to me as well as the nintendo online app

[serene axle]

what seems to be going wrong when you try to link nintendo? what error do you get?

[loud minnow]

it just won't allow me, i'll get a video of it quickly

[serene axle]

ah, that error is caused by being signed in with facebook most times. try linking a spare google account, using google to sign in to your sky account, then try to link nintendo

[loud minnow]

thats how i had to do it?? thank you so much!!

[serene axle]

yeah, facebook seems to cause issues a lot. best to use a different sign in method if you can

[loud minnow]

YESSS thank you so much!!!!

it worked and im so happy now thank you a lot!! merry christmas!!

[elfin nexus]

Hi, can you give me a ticket?

[ivory walrus]

Hello
Can i buy the Christmas hat ?

[terse stone]

Hi, it's finally fixed, thank you! Apparently all i had to do was clear cache, no idea why i didnt do that before hshshs

[vagrant acorn]

Glad that worked for this issue you had.

[junior aspen]

can anyone help me theres a new spirit inside the office but i dont know where to find him after i lit him up

[past arrow]

Don't double post please, wait instead to get replies in the more appropriate channel #questions-and-help

[ocean bloom]

Yes, it's available as iap at the office rooftop (if u mean claus hat)

[radiant harbor]

I tried to link my sky account to my twitch account and now it wants me to accept the cookies but I can't scroll down- what do i dooo:(

[past arrow]

double post ♻️
already answered in #questions-and-help

[radiant harbor]

Sorry i was about to delete the other one, because i thought it fit here better- but then you already answered xD

[past arrow]

No problem this channel is mainly for android compatibility tech related questions but feel free to ask anytime. I gave some more tips in #questions-and-help

[thin isle]

Sometimes I get all my friends deleted from my list when I hop on sky TT. Is anyone else experiencing the same problem?

[fast inlet]

Guys, its Just me or when i fly, My legs freeze in the Air and when i Flip in the Air, the torso enters in the rest of the body like its breaking the spine?

[past arrow]

!thatskybug ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[honest lion]

Whenever I try to warp to my friends nest I get warped to an empty nest instead?
Is it happening to anyone else?

[foggy linden]

Yeah that has been happening to me ever since I got a nest. No idea why. I just ended up accepting I won't be able to visit friends nests

Anyone elses mask-maker just refuses to show up for their quest tree in isle or just me?

[hushed jacinth]

Hello, does Bluetooth controller on android works on sky?

[past arrow]

!controllers

[upper sail]

You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en

[zenith oar]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[merry snow]

How do you get the recordings to work? All I see are lines. It's been like that for months and I just wanna record smt ;-;

[past arrow]

Hi! Seems like your particular device has conflicting issues with the necessary graphics drivers for Sky. Here are some tips:

• click the fire emoji on the channel bottom of #report-a-live-bug to make a bugreport for your device, because most devices are not affected. Skybot app will contact you for details in DM.
• Try using Android 's built in recorder or a third party recorder like AZ Screen Recorder from the play store.

[merry snow]

This has worked in the past on this device, will sky in the future drop support for devices which previously had these features?

[past arrow]

There are several scenarios:

• the device might have gotten a bugged android update (often happens with budget midrange devices)
• the new Sky updates have new graphics (more about it here: #android-questions message and here: #android-questions message) and your manufacturer might have dropped support of driver updates
• it might be a conflict with your particular device regardless future support, a clash in codes vs drivers

Regardless of reasons, checking for Android updates and reporting it as a bug are great steps towards potential solutions!

[merry snow]

Cool, ty. It is a google pixel, one of the most common android devices, so I hope they patch this at some point.

[past arrow]

Which pixel is it, 6 or above?

[merry snow]

Yes, it's a 6a

[past arrow]

Oh, I understand. That was a pretty "unfortunate" series

[merry snow]

I also have the issue on an LG velvet, which is why I am hopeful that TGC can make this more functional.

[past arrow]

Make sure to report it as a bug, but it should not be an issue with third party recorders!

[maiden plaza]

3rd party recorder may have no audio

[coarse blade]

Hello everyone I wanted to know, if he is the next traveling spirit, do I have to pay for the level 2 emote to unlock level 3? It's because I want to buy the outfit

[maiden plaza]

no

you can ask this kind of question in #questions-and-help next time, here we ask device related questions

[coarse blade]

Okay thanks and sorry

[maiden plaza]

[hearty thistle]

What happened? 😞

[winged comet]

common camera bug, just ignore it (feel free to report tho)

anyways i wanna ask if im supposed to be able to use mouse & keyboard on android

honor phone, android 14, latest sky ver.

i can use every control on my keboard except for W A S D and Esc
mouse registers as a touch input

both work normally outside of sky, my keys aren't broken

[past arrow]

As far as I know, Sky might, but doesn't officially support keyboards on Android

Congratulations for your candleversary!

[mild topaz]

Is there an option to have two sky accounts on one phone, but have them separated? I am playing on Switch and want to connect my Steam account. Sadly my phone does not run Sky at all (I do not even find it in the playstore), so my only option would be to use a phone from a family member. The only thing is that everyone who has a phone running sky also plays it themselves. :D

[barren frigate]

I have my sky switch account on my phone and my little sister has her Google sky account so we can both play on my phone, so long as they also don't have a switch sky account linked or if you link your account to your Gmail it should work?

[mild topaz]

Okay cool! I'll try that then, thank you!

[solar juniper]

Anyone else having issues with the hide and seek pioneer quest? The spirit isn't glowing and when I completed the quest, it popped up on my screen but never counted. I tried to do it on both switch and Android, and it didn't work

[vagrant acorn]

This might not be an android related question....but another thing...are you sure you completed the correct quest? Did tried reliving the spirit or did you looked for this specific quest (located at forest clearing, right after social area)?

If the mission is the correct one, perhaps there was some internet instability. Have you tried changing your internet source? (such as from wi fi to data, or a different wi fi)

[wide girder]

Hello, I received an email saying that my items were refunded. Can I pay for them again to redeem them? btw,Which items were refunded?

Thank you very much for the person who gave me the link just now! But I was kicked out.

[vagrant acorn]

was it an inbox (in-game) mail? There have been a couple of them because of a few serious bugs and server issues. If so...you just open the gift and receive it.

[wide girder]

Yes! Thank you!

[little crater]

Hello, I recently redownloaded sky and I’m trying to log into my old account which I had with the Game Center from Apple, but this appears, can you help me?

[maiden plaza]

eh ios question is...

[little crater]

Oh sorry

[rugged igloo]

Anyone else having trouble with twitch link 😑

[nova shoal]

Where do I find the nest?

[steep pine]

You can unlock your own nest by completing Season of nesting quest 2, the guide is inside the nesting workshop.

[spark nacelle]

Alright so I tried linking my twitch account and unlinking my steam account but when I click unlink it links the account again. But when I tried to link my twitch account it kept saying it was successfully unlinked...

[steep pine]

Are you signed in using facebook?

[spark nacelle]

Yes I was! I temporarily unlinked the account. However I relinked it after linking my twitch. I hope this doesn't terminate the time I've already watched the streams for.

[scenic prawn]

It does not terminate anything, it's saved on your twitch account
Linking/unlinking doesn't affect stuff saved there

[spark nacelle]

I just claimed the drops off of twitch, when am I expected to receive the candles and trail spells?

[serene axle]

if you've claimed them on twitch, go into sky and in your account settings and click "check for drops" under the twitch link

[spark nacelle]

Thank you!

[steady pagoda]

Can't enter the app

[steady pagoda]

Nvm, just had to clean cache

[compact nest]

I've had this issue where when I take a picture with the in game foto option, it just becomes a black image in my gallery, does anyone have the same issue?

[wary pebble]

is it posible to play this game with bluetooth keyboard on tab?, i already try but it work unperfectly (some caps arent working well). is there any options to fix this or its just meant to work like the mobile phone?

[simple mauve]

As of now, keyboard support it's limited to iOS devices, hopefully it will arrive to Android devices soon.

Feel free to suggest keyboard support in Android in #live-feedback

[obsidian geode]

hello i just wanna ask why i don't have like this in my account

[maiden plaza]

did you tap the top right corner of the screen?

[obsidian geode]

thank uuu ❤

[limpid spindle]

Where can I ask to technical help? Linking my account to something else

[past arrow]

You can ask in #questions-and-help if it's linking related. Note that google cannot be unlinked or linked to something else

[tepid patio]

Is logging using steam bugged? I can't log in

[winged comet]

its not an intended method so it's buggy and weird, i use keyboard with phone too and uh
i cant walk.

[lament crypt]

I tried to link my Sky acc... but, the in-game browser isn't supported(?) How to solve this.

[hallow totem]

Probably a bad screenshot, but it’s in the Valley of Triumph.

It’s the spirit that gives the jumping emote, where you skate around the arena to catch the purple stars.

Is it normal for it to bug out? It’s not working for me, and I’m wondering if I’m missing something. From what I understand, I just need to collect the purple lights, but they’re not registering, so I can’t finish the spirit.

[past arrow]

Leaping Dancer - Season of Gratitude - Potential Relive Fix by Voomneshka
#questions-and-help message

Also if it's not a android compatibility tech related, ask in #questions-and-help next time

[hallow totem]

Thank you for the info

[past arrow]

Try to set up a different default browser on your device, then restart it and try again

[knotty copper]

Hey guys! Quick question here, when playing on Android with a connected controller is there a way to change your keybinds? I find that for some reason on mobile my quick select/favorite emoji wheel thingie doesn't pop up when I press LT but when on PC and using the same controller it works perfectly fine

[sullen spire]

Did you mean pressing and holding LT? I found one of my controllers responded better to long press than short press

Also as far as I know, there's no option to change any bindings in mobile Android

[frozen sorrel]

Can someone explain to me what this is?

[heavy ravine]

For these kinds of questions it’s best to ask them in #questions-and-help . But it’s just a fireworks show that happens every so often

I think they’re temporarily more frequent because of new years

[frozen sorrel]

I see. I thought it was an item for sale 😦

[heavy ravine]

Well, you can get a fireworks staff from a spirit in wasteland.

[frozen sorrel]

I'm a little new to the game, but I already have the fireworks staff, but it's different from the staff in this picture.

[heavy ravine]

Oh I see

[heavy ravine]

I just checked and the star staff was available in 2023 for purchase with event tickets. But there is no information on in to return

[vagrant vessel]

I have a question of how to fix a bug, my sky don't show some texts, like the tittles of trials, messages on the chat, names of my friends.. but every time i screenshot the screen or minimize the game clicking on the square button all the texts show, i come back and it disappears again :/

[frozen sorrel]

I understand. I just finished the aviary and this appeared to me. I saw these boxes along with this staff floating and I thought it was something to get this item or buy it

[heavy ravine]

I thought so aswell when I first saw it

[frozen sorrel]

anyway, thanks for the help : ).

[vagrant acorn]

Unfortunately, text not appearing on certain Android devices is a bug that's been around for quite some time. If you don’t see any text, I suggest sending in a bug report about it in #report-a-live-bug, to give the devs more information that can help solve the issue.
You may try this **Potential solution for android no text rendering bug **by azirane (Hisae)
⁠#android-questions message
Please note that this solution may not work for all devices; it was tested on Moto G82 5G android 12 and Realme 9 5G by OP.
There is also this Potential fix by alexern
#android-questions message
Good luck

[vagrant vessel]

Thank u very very much <33

Update: IT WORKEED :]] my cellphone is an moto g84 android 14

[civic pond]

Can i ask where is red shard today in beta?

[past arrow]

Beta questions belong to beta channels like #beta-discussion

[knotty copper]

Yeah rip must just be broken for me then, cause I do usually long press

[meager river]

Is this normal? Everyone I light up is a moth, and spells doesn't work for me

[past arrow]

It's a connection issue on your side
You have a connection which is ok for basic online activities, but hardly can keep up with Sky

[meager river]

There was a hacker in the current server, i don't think my wifi is that good to make a connection issue

[past arrow]

Wifi is only one part of the signal chain

[meager river]

Oh aight, ty then! Take care

[meager river]

I refreshed te server and tried again, i gen had a mini heartattack when i saw a moth fit, i restarted the app and realized, that person was just a moth I thought there was sum wrong with my acc wth, But I fixed it, thank you again

[past arrow]

Next time you experience anomalies, try this:
Constellation & server troubleshooting tips
#questions-and-help message

[nocturne river]

Can someone change the Gmail to a new one?

[serene forum]

quick question to all the @android players... did you feel like performance increased/improved when they added the FPS option?

I'm playing on a Pixel 6Pro and I used to have a lot of lag in Forest and GW ... probably 3 out of 4 times.

If was bad when I played on the 0/3 ⚡ and mostly unplayable if I played it with ⚡⚡⚡ setting.

Now I never have any lag or stuttering when playing on the lowest setting and it is mostly ok if I play on higher settings to get nicer videos on mobile.

[past arrow]

To me the performance vastly improved. My phone is a 2 years old model which had one of the best GPUs and the clarity, the 120 fps and overall feel since the fps update finally made the overall experience better than on iphone. I was having highly praised Pixels (5, 5a, 2) and other Androids which were only close to it at their best. Now the tables turned.

Pixels have a well optimized android system but they didn't get the best graphics processors in the market. The 6 series got some strong criticism regarding their performance, especially when it came to gaming, and their cheaper Tensor chipsets were introduced with Pixel 6, their optimization has never been good. The newer Pixels are better and seem to have corrected those flaws.

Regardless, it's recommended #report-a-live-bug regarding its performance drop after each patch, and try to use the game in 1/3 ⚡ graphics settings with 30fps. That should have the best of both worlds. 0/3 sacrifices quality or fps too much, 3/3 might add too much sparkles and barely noticeable effects which might be too heavy for the GPU.

[serene forum]

how exactly should one use the FPS setting? I thought that more arrows means smoother gameplay but that ended up reducing my performance.

The FPS Setting is meant to allow for smoother performance on stronger devices?

I'm currently running 1/3 Resolution and 2/3 FPS as a test

[past arrow]

Usually higher fps should feel smoother unless your device is struggling to keep up with Sky. A less optimized or not so strong device might try to render the game at higher fps but when it hits its limits, you can experience lags most likely in frame drops or stuttering. TGC has a pretty great amount of devices to alpha test, but even beta testers don't (and can't) leave enough bugreports to cover all fps settings for all devices. It's also worth to mention that connection related imbalances can play a big part in lags as well.