android-questions

[lilac ember]

#bug-reports-android message here is similar complain so i think if you guys spam them with it maybe they will fix it someday

[long jewel]

Why switching google accounts sky on android doesn’t work? And any solution for this problem?

[west wolf]

You need to switch your play store and play games Google first

[stuck sable]

What do you mean exactly ?

[west wolf]

If you want to sign in with a different Google account, the game automatically logins with which account is signed in on your Play Games

[stuck sable]

Where do you find this setting ?

[steep pine]

play games app

[west wolf]

On Profile > Settings

Though you should be able to just sign in/switch to another Google if you click your profile name

[stuck sable]

I don't have this one

Gonna install it, but it's weird that you need to install another app

Anyway, thank you for the info, and good night if it's time

[west wolf]

I think most phones have it automatically downloaded

[edgy path]

I had an account for this game on iPhone but recently switched to android is there anyway I can recover that account?

[steep pine]

Have you link the iphone account to a linking method before? (gmail for example)

[edgy path]

I did but it was with play center I believe

[steep pine]

Gamecenter is unfortunately not supported by android. Are you still able to access the iphone account?

[edgy path]

No I do not have an iPhone to

if I was able to use one would it be possible to switch it somehow so I can use my account on the current android?

[steep pine]

Yes, the common supported linkings are gmail, Nintendo/PSN/steam account. Either one of those work.

Gamecenter is strictly ios.

[edgy path]

IPhone doesn't let you use Google to sign it unless it's your play center account correct?

[steep pine]

i think so

[edgy path]

I see, thank you

[teal isle]

Is itt okey to buy it again? (journey pack) My money got refund after that..

I don't want the same issue again

[ocean bloom]

I would wait some time after start of season. Day or week.

[teal isle]

Alrightt

[slender void]

Hello, is there a bug in buying season pass? Cuz i bought the pack with +2 for friends and i didnt received it in game but got deducted on my bank

[hard mango]

i purchased one for myself aswell and didn´t get any

[worthy sequoia]

same wif u i

[worn forge]

Same but with the single season pass

[hard mango]

should i wait with requesting the money back for the seasonal pass or should I do it

[craggy frost]

I'd say you wait, maybe restore purchases? But yeah there's a server overload so these things get slow

[slender void]

They say we should wait and if there's still no progress after a few hours then we contact support

[hard mango]

okay I´ll wait then

i restored it and got it now

[worn forge]

I refunded it and will buy it later again. Hope it's really just a short bug

[craggy frost]

It always happens when a new season starts lol

[woven heath]

May I know how did you refund it?

[worn forge]

I bought it over goggle play. You can refund stuff over the website and most likely get it back the same day when you refund in 24 hours

[worn forge]

Yeah but never had bugs with paid items before tbh

[silent ingot]

Can anyone tell me why my missions are already complete?

I got on sky at 5:00

[craggy frost]

Maybe because you didn't buy them as soon as a season launched, like now it just launched 3 hours ago and the servers get clogged

[woven heath]

Thanks

[worn forge]

Nah I always buy the season puss in the first hours after a new season came online. But I refunded it and buy it again later so I'm fine for now

@woven heath btw if you don't know how I can tell you, but that would better be on pm so it doesn't end up as spam

[woven heath]

I see! I just submitted the refund request😩

[worn forge]

Nice, should get it back in some minutes

[craggy frost]

You're amongst the lucky ones then lol

[dull tendon]

did skys servers crash again?

[worn forge]

Welp dis time my luck left me

[hoary herald]

increase quality in setting

[worn forge]

Most likely from how it looks

[dull tendon]

:( how well be able to play soon. i had log in problems for almost 3 weeks one time.

[silent ingot]

Now I can't do the missions because everything is bugged

The missions are already complete for me, I just needed to enter the workshop for all the missions to complete themselves, I can't access my nest.

[scenic prawn]

#report-a-live-bug ?

[sick crystal]

Hello can someone help

I bought the journey pack yesterday using my moms phone its an android why is it telling me that "my in app purchases is still being processed cheak back later" why is it telling me that i have prove

Pls reply its been yesterday i want the pack so bad😭😭😭😭

Pls it’s expensive

[craggy frost]

Try restoring purchases, if that doesn't work contact support

[sick crystal]

I did that it still doesn’t work

il try contact support

[craggy frost]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fast hearth]

I accidentally reported my friend, what should i do to delete the annoying alert icon on her name?

[craggy frost]

Maybe try restarting or going into a different realm? 👀

[past arrow]

(If they appear as grey, then you unintentionally blocked them. You can unlock them from the friendship menu or constellation.)

[fast hearth]

Can we talk using ikea furniture? Or it's just for decoration?

[sick crystal]

Support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[uneven fiber]

Anyone knows if we can use credit from play points to redeem a season pass?

[craggy frost]

You should be able to talk on the tables, I'm not sure about the rest

[fast hearth]

How to get in this place

[craggy frost]

I'm pretty sure someone already answered you in #questions-and-help

[fast hearth]

I believe it will open when you finished 2nd quest of the season of assembly. You can go on YouTube and find about season

[clever elk]

Oh same for me rn
Its making me stress🥹

[clever elk]

Did you select restore and then buy again?

[humble crater]

Ok I don't understand this
If you do not have your ID, please contact someone who you’re friends with in Sky who can submit a ticket on your behalf including the nickname they’ve given you on their account as well as your ticket number. This will be used to locate your account in our system.

I found at google sky thatgamecompany support
But I don't know how to submit a ticket

[humble crater]

I need to help explain this

[past arrow]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[craggy frost]

You can find your sky ID at settings > account > scroll down in game

[humble crater]

But I don't have my very old account id

[craggy frost]

Oh, you lost your log in to that account or?

[past arrow]

Then contact support through website or from any new account in-game

[humble crater]

I lost it when I link to Facebook to Google it give me bot the very old acc to me

But how to use ticket??

[timber wagon]

i didnt get season card

[pliant vine]

check #bug-reports-android a lot of people are complaining about that, me included

[timber wagon]

ok

[slender void]

Dont worry, i just waited a few hours and got mine when i checked again.

[shell girder]

Is that anyone can't log in to sky
It say I have network problem even my network is no problem

[final herald]

Lucky ;^;

[tropic hatch]

Same here, im unable to login too

[shell girder]

I think it was fixed cause I success to get in just now
Maybe u can try to log in now

[frosty sequoia]

I've bougth the lily pad but didnt recieve the item

Can anybody help me

[true fossil]

I bought a pendant but i didnt get it. I got the receipts and the transaction completed, but I didnt get the pendant.

[verbal moat]

I bought the pendant too, but didn't get it as well and it's already been an hour TT

[mellow gull]

If yall are having problems with the pass it’s a know issue and will get patched soon
If you are having a problem with a past iap , contact the support from the game app, on your phone
Answer may arrive in 2 up to 6 days

[pastel light]

!turtlewhen

[upper sail]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times : (These timestamps are in your local time!)

<t:1712562600:t> 》<t:1712569800:t> 》<t:1712577000:t> 》<t:1712584200:t> 》<t:1712591400:t> 》<t:1712598600:t> 》<t:1712605800:t> 》<t:1712613000:t> 》<t:1712620200:t> 》<t:1712627400:t> 》<t:1712634600:t> 》<t:1712641800:t>

[pastel light]

No sunset and no shells rn. Why?

[maiden plaza]

bug

[uneven peak]

I just purchased the pass just now and couldn't receive it too, do I just have to wait for a few hours?

[sage carbon]

I'm having the same problem, it's been almost 7 hours and I haven't received the pendant nor candles.

[west wolf]

Scroll to the right of the iap menu and click restore purchases

I recommend everyone to just give it a few hours as it's currently having issues.

You can click restore purchases, this forces the game to essentially check if you're missing any paid content.
And give it some time and keep checking the iap menu, when this happens the pass you bought will say you can claim it for free in the iap shop if your payment has already gone through

[frosty sequoia]

It says "No purchases we did non already know about have been found"

[west wolf]

!support Check the item isn't already in your prop closet, also did the payment definitely go through (according to your payment method/bank)? Your only option is to contact support, it may take a few days for them to respond so have patience

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[stuck sable]

Am I missing something ?

[west wolf]

Are you signed in with your Google account

[stuck sable]

Yes

Oh I think I got it I was signed in but didn't create the profile

[west wolf]

Could I ask what specifically you're trying to do? Because currently if your sky account is signed in with a Google account you can't unlink/switch your saved progress to another Google.

This is more of if you share your device and someone else wants to switch to their Google and play their own sky account, they just need to sign in with a Google and ensure sky has the "ask every time sign in" option"

[stuck sable]

I'm signed in I'm signed in ! Dw ^^
It works now

[obtuse holly]

Is there anyone who bought the pass but can't receive it yet ?

[urban laurel]

It’s iAP purchasing bug in Android rn?

[obtuse holly]

I think so many had been report to the dev

[west wolf]

Yes, give it a few hours and recheck the iap shop later it'll usually say you can claim the pass for free if you've already paid

[hard mango]

have you tried restore the shop that worked for me

[sharp kettle]

Is there anyone that got stuck at the screen at home, like you already loaded but your wing levels didn't show and you're just stuck there

[unkempt tusk]

hi i cant find the pictures i made

[fast hearth]

Me, I had to restart the game a few times to be able to move

[timber oak]

Can someone help, I'm trying to recover my old account but I can't because it asks me to log into my old cell phone which is broken to log in to it and then to the new one and now when I tried to log in again on the new one for some reason it created a new account, and I I can't log in with another Google account when I click the game crashes and won't go

[past arrow]

Please don't spam ask, that won't help you. Your same question was treated 40 mins ago in #questions-and-help and same question is answered there, too

[timber oak]

Ok ok

[lost coral]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[zenith ivy]

Ok so I know that a known issue is delayed processing of iap but what if the delay is like HOURS long? And also does anyone else have an issue where if someone sends you a heart thru a constellation you don't receive it for 2 days? My brother and I would trade hearts and I never received them until after 2 days

[teal isle]

Why my refund got delayed? I didn't receive any of my money back..😭 Why it took so freaking long

[west wolf]

Try scroll to right of the iap menu and tap restore purchases.
Double check the pass shop screen, typically when it's delayed you can claim it for free from the iap menu

[eternal python]

Don't send both light AND hearts, do one, claim, then restart and do the other. They seem pretty weird together.

[timber wagon]

i still didnt get season card

[golden shadow]

I bought yesterday season pass, but still didn't receive anything. No candles no pass. Nothing

[slender void]

Have u tried going to the support in settings? If not u can try there they can help u with ur concern😊

[craggy frost]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[craggy frost]

If you haven't yet, try contacting support

[outer depot]

my friend was going to get a season pass bundle for them and me but got the bug and hasnt recieved the passes yet. just wondering if we will get compensated the season candles we lose out on becuase of this?

[craggy frost]

We don't know if they'll give compensation or not, i would say don't be too hopeful on that

[outer depot]

[tropic hatch]

[marsh compass]

Hi guys, i can't purchase the season pass

[clever agate]

I think you should wait for a bit. A lot of people I know who are using Android are having problems with regards receiving their passes

[lusty blade]

About when can I expect my pass?

[distant storm]

I have a similar issue, but the game redirects me to my wallet, but after I confirm transactions it says it failed to link my payment.

(I'm a Huawei user and I use Gcash, no money has left my wallet).

[west wolf]

Keep trying to restore purchases and go to the actual Season Pass screen (like kit shows in the video), you should be able to claim the pass for free from there if your payment has went through

[lusty blade]

Thank you! I'll try that

It worked!!! Thank you!

[clear condor]

When I scan my STAR but game tips no_star_tag _def

[haughty arch]

I'm trying to send a heart to a friend but as soon as I try it gives an error on the server, and the problem isn't the internet, does anyone know what's going on?

[hasty smelt]

how do I restore purchases?

[west wolf]

Scroll to the right in the iap menu

[hasty smelt]

Alr ty

[oblique adder]

It's my second time that i don't see the turtle... What did i miss

You know... The red sky

[steep blaze]

Turtle is bugged right now. It's not happening

[zenith ivy]

Forgot to say thank you. It worked but I'm still waiting days to receive hearts people send me

[vagrant acorn]

There are issues with sending /receiving hearts using friends constellation (and also there are issues with players creations). Is a known issue.

That issue is for all the platforms, not just Android.

[zenith ivy]

Ah I see thank u!

[vagrant acorn]

Here is the trick Devs recommended for receiving the hearts sent by friends through friend's const.: #known-issues message

[radiant temple]

Hi guys. Do you guys receive your seasonal pass after purchasing it?
I still haven't got anything.

[fast hearth]

i received it after restoring purchases

[ocean bloom]

There are still big issues and delays, I wonder what happening there.

[timber wagon]

how if i press restore and i still didnt get my season pass

[lucid vine]

same problem, i still didn't receive my pass

[narrow venture]

Do anyone encountered any issue while try to log in just now using Android? Cuz I do. It's stuck on the loading and it keep saying the server is error. If I check it correctly, the maintenance supposed to be tomorrow on my time.

[faint quarry]

I didn't get my pass either. 😭

[eager garnet]

guessing you purchased it with google play? in that case #known-issues

[faint quarry]

Darn

[radiant temple]

Thank you, I will try it.

[radiant temple]

I hope at least I get a refund 😔😔😔 too tired of waiting for compensation

[late ether]

If you haven't yet, try restoring purchases, it's to the very right in the shop menu

[stark saddle]

I just have a question. My shared space suddenly disappeared and it has already 300+ likes on it. Was my shared space reported or have been removed?

[faint quarry]

Good thought, just tried it. Unfortunately, it says it didn't find any purchases

[rigid pewter]

is it just me who has trouble playing instruments rn, like with the kalimba some notes don't come through, or it gets stuck..

[hollow tree]

Has it been a few days since you shared your space?

[stark saddle]

I think 5 days?

[hollow tree]

!msgcandles

!msgcandle naurrr whats the commandd

[maiden plaza]

The link got deleted so even if command work it redirect to 404

[steep pine]

The space expired. Social spells like shared spaces and message boats are temporary.

[fast hearth]

let me know if it works

[hollow tree]

How long now for shared space to last?🤔

[maiden plaza]

If it not changed then 4 days

[stark saddle]

Will it be automatically remove after how many days?

[hollow tree]

4 days! (4x24h should be…)

[maiden plaza]

96

[stark saddle]

Oh okayy thankyou!

[radiant temple]

I didn't work...sadly 😭 the google play store bug hasn't been solved yet

[fast hearth]

noooooooo

[radiant temple]

I hope TGC will compensate my seasonal candles

[eager garnet]

as long as you get the 5 candles daily you should still be completely fine and be able to get the ults

[west wolf]

Also double check the Season Pass screen where you originally buy it, typically it'll let you claim it for free if your payment went through

[hollow knoll]

!cinnawhen

[upper sail]

For three weeks from <t:1714201254:F> through <t:1716015569:F>, join us for a collaboration event for the grand opening of Aviary Village’s new cafe, featuring the beloved Sanrio character Cinnamoroll!

🔍 More Details : https://bit.ly/SkyPatch0250

[real orchid]

I was able to buy my season passes on the first day without any problem and through Google Play

[radiant temple]

My payment was successful but I got nothing.

[west wolf]

Mine took atleast 10 minutes to show the claim free so yeah idk what's going on for others

[west wolf]

You could try clearing app data, just make sure you know your login

[radiant temple]

there are too many players who cannot get the Pass like me. It's so frustrating.

[ocean bloom]

Did u try to restore purchase? U should be able if it's playmarket.

[radiant temple]

I did try but still cannot get my Pass.

[ocean bloom]

Well, purchase restore doesn't give guarantee to give you pass, but to get back your money

[radiant temple]

not. I haven't got my money back either.

[ocean bloom]

How did u try to restore purchase? And have u checked in game candle shop after?

[radiant temple]

I pressed "restore" in the in-game Shop. Nothing happened. Did I do it wrong? Please guide me :(((((

[ocean bloom]

U can do it directly through playmarket at your account's inset "subscriptions and purchases".

[radiant temple]

it seems that I can only check my payment history. I cannot restore purchase.

[ocean bloom]

Can u click on the payment where u purchased the pass? There must be report function.

[radiant temple]

No I cannot. I paid through Google Play. Maybe Google Play doesn't allow it?

[ocean bloom]

Playmarket is part of google play, is there no "report" button anywhere?

Was your bought more than 2 days ago?

[radiant temple]

yes. I bought the pass on the first day of this Season.

[radiant temple]

Oh wait, I found it. I found the restore function.
Gonna try it now.
Thank you so so much.

Yeah, I asked for a refund.
Thank you, @ocean bloom for your help.

[ocean bloom]

Dont say gop before u land...

[radiant temple]

sigh
This sucks. I want to enjoy this season so bad but the bug ruins everything.

[ocean bloom]

At least now u know what not to do at start of season, so far... But I agree - really frustrating.

[radiant temple]

I guess I will not buy the pass right at the start of a season ever again.
Gonna wait to see if there are any bugs before making a purchase.

[split kindle]

My game keeps crashing what to do ?

[spice sparrow]

when will you add adjustable controls for the size of an jump? it takes a whole right centre of my screen when im trying to rotate it on TECNO Spark 10 Pro

which probably happens on devices with 2460x1080 resolution also

Also is there anything you could do about sky being laggy over 10-15 minutes of playing?

[scenic prawn]

TGC likely won't see this message here as its just players in this channel, feel free to tell them this in #live-feedback as they're very likely to actually see it

[uneven fiber]

Buying the season pass on the PlayStore still problematic atm?

[west wolf]

Yes and no. Works for majority, doesn't work for others.

[boreal kestrel]

i use the same phone, i have the same problem, they will never work on It?

[west wolf]

Best you can do is keep reporting it, there's a lot of bugs tgc has to deal with

[full raft]

Hey, how do I request for a refund? I had purchased the seasonal pass bundle, but it still hasn't processed. I tried restoring the purchase, but it isn't working.

[analog oxide]

Request one from Google if you paid on Android

[west wolf]

You can try scrolling to the right of the iap menu and click restore purchases.
Check the Season Pass screen where you originally bought it, it should have a red dot and say claim free.
You can also try clearing app data though make sure you know your login info.

If none works then you can request refund directly through your playstore

[full raft]

Clearing the data worked!! Tysm

[viral brook]

hi just wondering if anyone are now able to purchase passes or any other iaps thru Gplay within the post recent maintenance time frame?

[radiant temple]

Somehow clearing data worked.
Thank you so much for your tip.

[steep blaze]

Can I ask you in which language you game is? (And consequently you phone)

(Also... "To use my ability of reading" 😭😭)

[narrow venture]

Guess the granny mad at me (My candles are not even grey yet.)

[steep blaze]

This happens when you reach the daily limit of 1.000** wax in grandma

[scenic prawn]

1000 wax

[narrow venture]

That's my first grandma tho

Happen after maintenance

[west wolf]

Did you maybe join a few minutes late? Grandma tends to decide not to give if you were

[narrow venture]

30 minutes early

Because I missed geyser

[west wolf]

I guess grandma just didn't like you at that hour

[narrow venture]

Bro become personal 🗿

[west wolf]

Beefing with granny

[narrow venture]

Gonna check if they've fix turtle, geyser was okay just now, tried granny again but still no wax

[narrow venture]

Still bug

[steep blaze]

I was in the last grandma (2 hours ago) and it worked normally for me

[craggy frost]

If you stopped getting wax from grandma then you lost likely reached the daily limit

Oh nvm just read your other messages

[narrow venture]

No problems hahah

If it does bug on me then I'll just do other event that'll give me waxes

[split kindle]

My game keeps crashing
What should I do

[narrow venture]

💀bro the granny turns even crazier after reset-

[boreal kestrel]

Portuguese
MotoG 84

[paper bison]

Haloo

[steep blaze]

Sometimes there's some bugs in certain languages, maybe it's a combination of that and your phone?
Since I am just a player I can only speculate about that

[rotund socket]

Hi everyone, i just wanna ask how to fix this kind of issue.. i deleted the game and turn off the wifi and on, it won't still let me open the game 😔

[misty lodge]

Hi everyone, i enter in the kingdoms but after a time i'm get kicked from the game the game crash, its normal?

[boreal kestrel]

Everyone with my phone complained about the same problem with texts

[balmy solstice]

Does anyone know why it lags whenever i enter vault? I wanna know if it's just me or if it's happened to anyone else.

[wraith pivot]

Good morning y'all, I am having trouble with quests, I click on the bubble above the statue, but it doesn't show me the quests. Any ideas on how to fix the issue?

[ocean bloom]

Click several tumes and wait, if not helping - restart game, clear cache and then try again. Device restart may help too.

[wraith pivot]

Alright, thanks.

[turbid arrow]

Has anybody else not received their season pass after purchase?

[fast hearth]

What do wing buffs exactly does, do they just make it so we grind faster the next wings after the next eden, or do they permanently make our fly faster or faster "impulse"?

[steep kettle]

Hey guys i really need help Why i cant Tap this chat to open chat ... the keyboard doesnt Show up .. this is bug?

[sour glacier]

So when you get winged light, and go to Eden, you have to recollect them where you found them, but wing buff you get IN Eden, they are the same as wl but you get them permanently in Eden and start out with it when you grab them

[fast hearth]

What if I lose a wing buff, will I be able to buy it from the spirit I lost it?

[analog oxide]

If you lose any wing buffs, you will regain them all before you rebirth in Orbit.

Wing buffs are permanent. You do not have to purchase them again.

[fast hearth]

Do we lose wing buffs in eden too or just in the main game?

[spice sparrow]

nah

[analog oxide]

You do lose them in Eden, because you lose all wings in Eden. Wing buffs are given back to you in Orbit.

[ocean bloom]

Much people.

1. Try to tap restore purchase and check if pass became free for you
2. try to clear app's cache
3. Only then ask for purchase restore through market where u bought pass (if it's not a steam)

[turbid arrow]

Yea nothing worked for me so I just requested a refund. ✌️

[late ether]

Clearing app cache is not enough, it has to be the data of the app

[viral brook]

For those who are still unable to obtain passes / iaps but have their payment processed through Google Play, please try to follow the tips from Archie, I hope it is helpful for you

#questions-and-help message

Still worth a bug report

[ivory cedar]

I got refunded for my SP but I'm scared to try and purchase again when so many folks are still having the same issues. I'm unable to give my freinds the pass but want to make sure we don't miss out on any more SC. Any advice?

[west wolf]

For anyone who hasn't received their pass yet:
Scroll to the right in the iap shop and restore purchases. Double check the actual season pass page where you buy the season pass, typically it'll let you claim it for free if payment went through.
Lastly clear app data in your phone's settings, make sure you know your sky login details.

[viral brook]

Keep collecting seasonal candles through realm SC and dailies as normal and you'll be fine and get the ults at the end once the issue is resolved and you obtain the pass

[shy plinth]

i already pay for season pass but I didn't receive it in my account. What can I do?

[late ether]

Here's some methods you could try:

• Restore Purchases (as shown in the picture below)
• Check if the pass is being offered free to you in the shop and claim it
• If none of the two worked above then you could try clearing app data but make sure your sky account is linked up with something and you know your login details for it

[shy plinth]

Three days have passed.🥲

It worked!Then can I ask the official to replenish the candles I lost a few days ago?The season candles on the altar

[lost wren]

but why not 😭😭😭

[shy plinth]

You come here to see.

[late ether]

!support Not sure if support will do anything about that but you could try, just to note it may take a while for you to get a response

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[shy plinth]

Thank you very much. I have contacted the official and I am waiting for a reply now.

[verbal warren]

I'm also waiting for this answer problem too.

[oblique fractal]

sky tech support, is this line busy? i need help :(

[craggy frost]

Just so you know, we're not support, just regular players willing to help

[oblique fractal]

yeah ik im just making bad jokes....

but uh yeah im having issues with linking my account?

[west wolf]

What's the issue exactly

[oblique fractal]

on my new phone, it wont sign in using the correct email, and whenever i try to change it, it kinda buffers for a sec, then does nothing

[west wolf]

Are you on Gmail?

[oblique fractal]

yup

[west wolf]

Alright, you want to go to Play Games (your phone should have it downloaded by default) and sign in with your correct Google

Detailed play games guide by Kai #android-questions message

[oblique fractal]

thank youuu!! ill give that a go asap

[thick grove]

If you tell me what device you have, I might be able to tell you

[urban wing]

What's the latest on the playstore issue? I still didn't get my pass and the option to buy is greyed out...

[fast hearth]

Please help me to have a look. There is no rainbow ancestor or Xiaolan in my encounter.

[maiden plaza]

what

why there should be an npc there

there no event now

[craggy frost]

There's no events active at the moment

[craggy frost]

If you scroll up a bit, Archie gave some tips to try and fix that. If that doesn't work you'd have to wait for devs to fix it cuz it's currently bugged

[fast hearth]

@craggy frost Thank you, I see.

It's good to have no activities. I thought I had a bug and scared me.

[true sorrel]

Hii is there an issue with signing in for Android ?
I linked my account with Google and Facebook but i can't sign in from both

I had to delete the game and download it from Huawei's app gallery and now I can't sign in

[ocean bloom]

How it goes when you trying to log in?

[true sorrel]

For google nothing even happens and for fb it says there's an error

Like this

[ocean bloom]

Facebook isnt a good type of link, but may be with google gonna be successful. If u use gmail, u must have the playgames app, right? Where u managing your google market playing accounts.

[ocean bloom]

This one.

[true sorrel]

I'll try this

Oop i don't have it installed

[ocean bloom]

I wonder, how long ago u linked your sky account to gmail?

[true sorrel]

Since I started 7 or 8 months ago

See the only way to purchase season pass and stuff in ly country is to download app gallery and link your sky account to your app gallery account so i wanted to do that

[ocean bloom]

Hm... Understood, so what are u going to do? Try to do it through that app?

[true sorrel]

I dunno I'll keep trying with google

And i hope it works

[ocean bloom]

As u wish...

[ocean bloom]

Oh, wait a second, this app is part of google itself, do u need steps to do it..?

I am just not sure if it's possible without app.

[true sorrel]

Anything Would help 😭

[ocean bloom]

U should download this app then.
So, there must be setting option at 3 dots icon and then "change account for games" option, at sky set it on "ask every time" or set needed gmail.

[true sorrel]

Okay I'll download it now

[cyan kernel]

Just boughtthe journey pack but I don't think I like it is it possible to refund it

[gloomy thorn]

Contact Support, they will explained it for you

[thorny barn]

Did anyone else try to buy the seasonal pass and it glitched on them?

[late ether]

Unfortunately purchasing items is currently bugged but here's some options you could try:

• Restore Purchases (as shown in the picture below)
• Check if the pass is being offered free to you in the shop and claim it
• If none of the two worked above then you could try clearing app data but make sure your sky account is linked up with something and you know your login details for it

[thorny barn]

It worked! After I hit the restore button, it showed the free pass but it said it was an unfulfilled payment? It went through on the banks end so maybe that's what the glitch was? Thank you so much for your help. 😊

[viral brook]

This channel is for android related questions and answer only, what do you inquire with these pictures?

[cyan kernel]

I refunded my journey pack but it said I lose access to the app but not mentioning how long does anyone know how long it might take

I don't wanna miss out on dailies, etc

[viral brook]

Do you still link your account to email? You may need to contact support again

[cyan kernel]

Okayy thankyou!

[lost wren]

I use the Logitech G Cloud. I’ve downloaded other games on it just fine. But I can’t download sky 😭

[rustic fulcrum]

anyone else in here that tried to purchase the pass, and then it took your money and gave you nothing?

nvm scrolled up and figured it out

[thick grove]

Seems like the device isn't powerful enough to support sky

[tawny charm]

hey y'all does anyone have phone with processor Snapdragon 7s Gen 2?

Is it unlock 60 fps?

[uneven fiber]

Any news related to buying season pass on PlayStore? Is it totally safe or we can still have issues?

There's an official announcement of the problem on #known-issues on 15th of April, but its now the 19th of april ......

[ocean bloom]

There are still reports about problems.

[frosty ibex]

They said a hot fix was released but the pass is still not purchasable. It took money again and gave nothing.

[ocean bloom]

Well, miracle didn't happen. Did u try to tap restore purchase button and check if your season pass became free to purchase?

[frosty ibex]

I went into the app store and the pass had already been refunded without my request. I never got the option to restore. So i tried to purchase again after the hot fix and then got nothing again

[ocean bloom]

Hotfix that got out rn?

Did u upload it?

[frosty ibex]

Yes

[ocean bloom]

If u did upload hotfix - did u try to tap restore purchase button in game after your second bought?

[frosty ibex]

Yes and it just says that no purchases can be found

Oh wait! I didnt realize after i hit restore i have to go into the shop again and then then pass is free now 😊 my apologies for being difficult

[ocean bloom]

There we go

[frosty ibex]

[pulsar cedar]

My game is stuck at the tgc logo, what can I do?

[twin ridge]

Same here. Anyone any idea? Please help!

[ocean bloom]

Classic things:
Restart device.
Clear cache and app's data (❗CLEAR APP'S DATA ONLY IF YOUR ACCOUNT LINKED TO ANYTHING BUT FACEBOOK, CAUSE U GONNA LOOSE GUEST ACCOUNT❗)

[lean parrot]

Thank you, I was looking for exactly this info!

[pulsar cedar]

It's still happening

[ocean bloom]

Apologies, but that"s all I can help with, u can try to submit support ticket outside game to reach technical support.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[crisp sun]

Can someone help, buttons don't show up anymore even after reinstalling the game 3 times, this started happening out of no where mid last season

[uncut marsh]

If you're using HyperOS,
Try out Cy's solution to see the UI properly: #questions-and-help message

[crisp sun]

Thank you! It worked

[agile rune]

Hi! I don't know if it's the right place to ask but my teapot table prop (I got from the rememberance guide) is not working for few days. I can't see the chat of unknown users like before 😦 As it's not a big issue I wanted to ask if it happened to other android users before submitting it in the bug report chanel ^^'

[ocean bloom]

Multiple reports.

[agile rune]

Alright thank you!

[jolly mural]

Guys, when is this year's Days of Nature releasing?

[scenic prawn]

There's been no information or dates released in #news so far.

[jolly mural]

I see 😦

[urban laurel]

Is the friend’s constellation bug? I saw a friend with a heart which neither both of us never send in the past few days.

[fast hearth]

I dont know if i can ask this here hut i bought seasonal pass april 19 and didnt recive anything and google has already confirmed the purchase and i have already payed... will i have to get a refund or will they give me the pass when this bug is fixed?

[late ether]

Here's some things you could try:

• Restore Purchases (as shown in the picture below)
• Check if the bought item is being offered free to you in the shop and claim it (if the purchase was accessed from a spirit, I'd say check that shop specifically as well)
• If none of the two worked above then you could try clearing app data but make sure your sky account is linked up with something and you know your login details for it
• Ultimately, if none of those works then contact support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[granite pecan]

Is the nine-color deer season fun?

[analog oxide]

Answers to this question are going to be subjective. Personally, I would say yes! The story itself is great and the quests are very active.

For future reference, please use #questions-and-help if your question is not related to Android issues or compatibility.

[lethal pasture]

l just installed this game on my tablet ,after playing for just after 30 second am stuck here can't figure out, how to inspect the candle. it says touch the hand icon but there isn't any hand icon anywhere.
What to do here, please help

[analog oxide]

It's likely a bug... Send in a ticket to #report-a-live-bug. Theres not much I can think of to help with the issue otherwise

[steep pine]

I see those three dots at the top.
HyperOS conflicts

Here's a troubleshooting guide by Cy: #questions-and-help message

[lethal pasture]

It worked thanks

[fast hearth]

Has anyone here had any luck in resolving their missing items that they payed for on through google play?

[steep pine]

Here are some self-troubleshooting advice from Archie for missing IAPs.
#android-questions message

[fast hearth]

Thank you so much for the help! I got it offered free 🥹💖

[graceful cedar]

ive given up and just requested a refund from Google play, ill update you if it comes in full price xx

[graceful cedar]

mine just shows that i havent purchased it when i have, and nothing has worked including contacting support

[tidal raft]

If you restore your purchases does it mean ALL? Like from past seasons and events too?

[late ether]

When you press Restore the game attempts to recover any bought items that are unclaimed or ones that've disappeared into thin air from your account for some reason and give it to you

Although not always successful (that's why I have other methods listed) it has helped people successfully recover their items before

[tidal raft]

Well it helped me today! Thank you so much I wad scared to use it because I thought it meant everything haha! Thanks again

[humble crater]

Guys if I link Facebook to Google but is not the same ACC from Facebook it is Facebook problem or Google or the sky problem?

Cuz I link Facebook to Google, then I open it back from my phone and it is not the same from Facebook account

But I try to remove Google and Facebook links but it does not working

[ocean bloom]

All I can tell - facebook isn't recommended for linking cause of instability.

[humble crater]

Ah then I really old my very old acc

[late ether]

Also you cannot remove Gmail links from your Sky account, they are permanently binded to it

[humble crater]

Cuz firstly I link to Facebook then I try to link to Google like Facebook to Google

And it is not the same, it gives me another account

[ocean bloom]

Wdum u r trying to link facebook to google?
Are u trying to link your sky acc to google?

[humble crater]

Ah then I really lost my very old account from Facebook to google

Well firstly I link my sky acc to Facebook then I forgot to link Google plus I accidentally create new acc from sky pc

[ocean bloom]

Oooh, so the problem - u accidentally created new acc on pc, but wanted to link your old acc? Here - #pc-questions message

[humble crater]

Yea I did that and I want to link my sky acc Facebook to Google but it give me another account

[ocean bloom]

Check the link I sent to you.

[humble crater]

I try that step the firstly and I found out I link wrong steam ACC so I try again then

[ocean bloom]

To link your sky acc account to google u need to enter game from phone and do it at settings.

U cant do it through steam.

[humble crater]

I did that

[ocean bloom]

So now u want to link your account to steam?

[humble crater]

When I done link and I try to open the game it give me another account that is not my very old acc

[ocean bloom]

Check link from this message.

[humble crater]

I was like what's happen I did use this account a long time ago

And I don't know why got game center that not my account at all

[ocean bloom]

And if u log in game through facebook that gives you different account too?

[humble crater]

I don't think is Facebook or Google problem

[humble crater]

Yes

If I can't get back I really crying my chibi me

[ocean bloom]

And your account changed after u linked google to your sky acc?
I guess only tech support have chance to help you, but I wouldn't hope.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[humble crater]

Same I already contacted to sky thatgamecompany

[ocean bloom]

Well, that's only thing we can help you with, my apologies.

[humble crater]

Is fine I also hope they can find it
What the problem is sky problem or link problem, I really don't understand

[ocean bloom]

Facebook is really unstable link, I assume that's about it.

[humble crater]

Yea

I remember I didn't link to game center but I don't know why it show at the sky pc I link to game center

When I play at my phone using Facebook login it didn't show game center that's weird

[ocean bloom]

On pc u can only login*** through steam, all the different links u add on phone.

[humble crater]

I see, I hope they found it is good I have my friends(my aunt) got play

I hope I can send a pic here so you can understand

This is what they reply to me back

[ocean bloom]

I think they have pretty clear instructions, read the third part of the text. That's gonna help.

[humble crater]

Hope it works

[ocean bloom]

Delete the message. Your sky id is here.

[humble crater]

Well forgot to cover the id

Oops my bad

[humble crater]

Well I already sent it so it works

[ocean bloom]

It should

[humble crater]

But thx now I waiting

[lost night]

I also have a question on Android, for some reason my game doesn't work on my cell phone, it's a G54, it's a much better device than the one I had before and I used to play comfortably. Whenever I open the game it freezes at the game's initial logo, I can hear the initial music and the sea but nothing else.

[maiden plaza]

several reports on same device

[lost night]

oh, how sad

[vivid fox]

Mine loads past the logo then there's an error

[steep blaze]

Mine did it today too

It opened normally in the morning but now it took me four tries to be able to play

[paper salmon]

hello, anyone can help me? my game doesn't have text, i can play but can't see any word

[steep pine]

Try this.
No text bug potential fix by alexern
#android-questions message

[empty basin]

Howdy, I've been having a bit of a problem, I can't seem to link my account with other platforms like my Huawei ID and Steam. Whenever I link it and confirmed it will say "Successfully unlinked from this account."

Though that's not really what I intend to do

[past arrow]

Hey there, are you using Facebook by chance?

[empty basin]

Yes I do

[past arrow]

Do not use Facebook, it's very buggy and that sync method should be krilled
If you have other sync method, log in with that if possible or even try "local data" as sign in method.
See also this detailed guide as well, it is for Steam but the principal should work the same way
Steam linking says Successfully Unlinked by Elysian
#pc-questions message
Let's hope any of these 3 things will get you there!

[paper salmon]

it worked, thanks!

[agile nimbus]

hi, im very very confused. i tried to log on to sky a few minutes ago but it now says that its not compatible for my device?? it was working perfectly fine earlier today and my sister (she uses the same type of device as me) can get onto it with no problem.

[steep blaze]

Maybe it's a connection issue... Filling a report might be the best option

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[agile nimbus]

ok, thanks so much!

[steep blaze]

Also, try to restart your device, maybe the problem will be solved

Good luck**

[trim crater]

Is there a way to get around the bug of not being able to light anything? I wanna open doors but i just pull the candle out and immediately put it away again

Happens on switch sometimes too

[vagrant acorn]

Sometimes that happens because internet (or even servers) are a bit unstable. If you can, try using the white candle (sometimes it works). Btw...that is not truly an Android thing, as far as I know.

[trim crater]

Ah ok so not really any way to get around it reliably. Ty

[vagrant acorn]

Not as far as I know. But maybe, if we are lucky and the event returns and includes that zone again, we will be able to enjoy and have fun up there in the Sky (is pretty high).

[swift warren]

How is everyone? Are you okay?

[empty basin]

Thanks a lot! It worked! You don't know how much that made my day, I really appreciate the help! ✨

[muted zodiac]

Anyone knows when they're gonna fix the issue about not getting the season pass? I saw a post they "fixed it" but In still waiting my pass 😦

[simple mauve]

!support if you bought the Season Pass and still haven't received it contact support, you can also try the "Restore purchases" option in the candle shop, if that doesn't help check if the pass appears as "Free" in the store, also make sure the purchase passed trough (In PlayStore go to your profile and then purchase history) if nothing of this helps contact the game support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dreamy ember]

How to download a beta version?

[maiden plaza]

#beta-faq

[next garden]

I received a refund for the unsuccessful purchase in Google Play. Idk if this is the way they “fixed it”. And I am also not sure if it is now fine to purchase the pass from Google Play. Does anyone know if they have fixed it now?

[verbal warren]

Already fixed👍🏻 You can get it now

Had anyone know this light? There was 5 light at here, but why this one from? Or either is a bug?

[hoary galleon]

Would it be possible to get a "please, don't show this again" tickbox for the Hardware warning? I know that my mum's tablet is weak, but it's the only gaming plarform we have. I want to show her the game, without embarrassing her about our lack of money for things

[simple mauve]

Sadly it will appear every time since it’s an hardware requirements warning, it’s nothing against your device in specific. You can leave your feedback and wishes to be added in the game in #live-feedback

[neat current]

Is there anyone who gets a crash? Whenever I try to open the game, it says it's not compatible with my device...😥

Restarting the phone was not effective, and I've uninstalled the game. NOW I can't even reinstall it on my phone 😭

[uncut marsh]

Maybe you could try these instructions located in the message:
https://discordapp.com/channels/575762611111592007/718595027990741022/813627498038034502

[fast hearth]

Anyone else having issues with candles at the benches?

[neat current]

Thank you so much!! Now it’s working (T.T)

[misty halo]

This is a normal bug that's been around for years, honestly best thing to do is keep trying and honk your head off the music is an absolute banger 🔥🔥

[fast hearth]

Thank you

[random tartan]

#bug-reports-android Cell phone model: moto g54
Ram is storage: 8 RAM and 256 storage
Android: 13
Processor: octa-core MediaTek Dimensity 7020
GPU: IMG BXM-8-256
Problem: The game doesn't open, it just stays on the initial screen, I've uninstalled and installed it and the problem continues, please fix it, I really like this game.

[past arrow]

Please stop spamming it in multiple channels, it would just lead to removals or mutes, not the attention you want.
Devs read only bug report channels for bugs, you can do it through the bug report process

[ocean bloom]

First thing at your message is the right channel, go there and read the looowest message.

Starts with Report a new bug

[random tartan]

@past arrow Where can I send support to see my bug?

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[uneven fiber]

That phone model can't run sky.

[random tartan]

@uneven fiber So the cell phone meets all requirements

[past arrow]

There have been several reports about that it doesn't start and there's no fix. (I used discord search function too)
It doesn't really meet the requirements either

[random tartan]

@past arrow I used to play with a frozen cell phone, now I got a better one and I can't play it😭

@past arrow My cell phone was a Moto E22 and it was running all frozen, I bought it eager to play the game smoothly, but the game doesn't start.

[past arrow]

MOTOROLA G SERIES ISSUE
explained - Part 1

• If you check its GPU measurements on notebootchecker, its GPU (the graphics processing unit, not cpu - don't confuse) has weak performance.
• Manufacturers these days put on good sounding labels and a lot of cheap ram in new phones but cut costs in development and GPU prices for midrange phones. This even means older Motorola phones could be able to run Sky. Although the device has some excellent strengths in other areas, Moto G series is such a victim of Motorola's manufacturing practice. Only G series is affected, other phones from Motorola can be compatible!
• If you check creditable reviews of it on mobile phone testing website, they reveal its incompleteness in missing important Vulkan support (which is pinned as compatibility requirement in #android-questions ).

To sum up, this is a decent series but its Vulkan is significantly lacking, and that's what makes it fail to run Sky.

Update: Motorola launched a new update for G54: #android-questions message which resolved their Vulkan issue. Try updating your phone hoping your device received a fix as well.

The issue is explained further - in Part 2 - here:
#android-questions message

[uneven fiber]

@random tartan Motorola phones do tend to suck ^^

[random tartan]

@past arrow So there's no way, there's no way I can play

[uneven fiber]

Not with that phone, no.

[past arrow]

Not with this one. Only by using another phone (RMA the G54, or sell it and buy a recommended device) or play on pc

[random tartan]

Thank you very much, it helps me a lot👍

[past arrow]

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

[thick grove]

Should make an update to this list. Already pretty outdated

[ocean bloom]

Hm... Can you (somebody) tell me the main and most important requirmemts to look on when choosing the phone for sky? And the short jump into what these things are for at phones.

[simple mauve]

Principally the GPU and their software (Android 9 and check if the customization of the manufacturer has no bugs within the game, as an example Xiaomi HyperOS has bugs in rendering UI elements) , any phone with an GPU capable of Vulkan 1.0 (for mid graphics but it’s not needed) (most of recent GPUs) and preferably an recent SnapDragon or Mali GPU, TGC says 1.5GB of ram should work but I would say 2-3 at least, you can check the requirements here; https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=connection-performance&f=can-i-play-on-my-android-device and in pinned messages

[thick grove]

Also make sure to have a 64-bit Kernel and OS

[agile nimbus]

hiya, is it possible to cancel a report i recently filled out for sky not working? if so, id like to know how to cancel it

(because drumroll please.... sky is finally working again!!!!! )

[agile nimbus]

also, if i dont respond to anyone who answers this, please note that im probably in school. just ping me and ill check it after school!

[graceful cedar]

is it really fixed now? there's been no announcements and i cbf buying it again and still waiting for a refund

UPDATE: its not fixed. Reports of missing season pass are still coming in on reddit and other platforms. Whatever source this person has is sketchy. Please dont buy season pass with google pay until the devs post an update!!

[verbal warren]

I had just get it. And that day got an email of refund unsuccessful purchase in Google Play. And I had get my payment back, comfortable.

[cinder cedar]

@verbal warren before i spend any more money, can u show me that patch note or update they have that it is fixed? Coz it may not be for the global server.

[verbal warren]

Sure, here was the email and the payment return.

Then I buy the season pass at the same day, and I got the pass as well. So that why I say it fixed.

Oops, wrong take pic. here was the correct one, the unsuccessful purchase in Google Play.

[undone fable]

How do i lvl up candles on mobile? >.<

[steep pine]

Should have been the most recent update.
#news message

[cinder cedar]

Bro was literally showing me receipts instead of a patch note or update. Lmao

But in any case, what if it was already paid thru Google playstore, no refunds since then, but also did not get the season pass?
(Ticket to support was submitted but never heard back yet)

[steep pine]

Here are some self-troubleshooting advice from Archie for missing IAPs.
#android-questions message

[graceful cedar]

by any chance are you a bot?

[steep pine]

what makes you say that lol

[graceful cedar]

ahh sorry its the way you keep suggesting trouble shooting and updates its a little funny

[steep pine]

i worked in customer service before so i know a thing or two about wording.

[graceful cedar]

aHhh my friend did too lmao she sent me tonnes of paragraphs helpingme explain the google pay issues hehehe

[cunning drift]

Hmmmm my problem on Android 11, Phone Poco C40. It's can open app, display HHGame, thatskycompany but cannot go into log in screen, and it's out

[outer delta]

Hello
Is Samsung s23 a good phone for playing sky cotl?

[steep pine]

The game can run at 60fps on my S20fe, a S23 is not gonna be a problem.

[outer delta]

S23 FE too?

[steep pine]

Yeah, shouldn't have any issues. Currently using S24 without problems as well.

[outer delta]

What’s the difference between FE and Normal?

Besides the price

[steep pine]

FE stands for fan edition, something Samsung designed after listening to feedback.

https://www.samsung.com/uk/mobile-phone-buying-guide/what-is-samsung-fe

[outer delta]

Is it good?

I saw that it’s cheaper than the normal one

[steep pine]

The reason it's cheap is coz the fe version is normally released much later after the launch model. Usually just before the next model is out.

[lyric zealot]

Do not buy FE phones having Exynos processors go for snapdragon one's

[outer delta]

How do I know the processor

I’m using Amazon cuz it was the first website I had in my mind

@lyric zealot I even forgot to ping you when I was replying

[lyric zealot]

You can search up specifications of any specific FE models on Google you'll get to know the processors (I think your country might have different models)

@outer delta I would suggest avoid Exynos 23FE and go for just S23 with snapdragon it's a better processor if you require a performance centric phone

[outer delta]

An S23 costs only €524,99 euros on Amazon

That’s convenient for a mobile phone

[outer delta]

I need to try to convince my dd buying me a Samsung

It’s so pretty help 😭

Also it’s as good as the iPhone so…

[thick grove]

You could get the Pixel 7 instead which costs around 475€ and is really well optimized. Because you said its as good as the iPhone. Pixel experience is the closest to iPhone experience. But you'd have to like the design

[analog oxide]

I'll second what Penguin said! I use a Pixel 8 Pro and it handles Sky on Android as good as any iOS device, plus I love the phone overall. However, the Pro version is a bit large, so maybe go for the normal 7 or 8 if you lack pocket space

[outer delta]

I don’t really like Google Pixel phones tbh, but it’s good to hear that it’s well optimised !!

count that usually Samsung S series are pretty expensive

[lyric zealot]

Google tensor is really really bad processor if your phone's processor ain't good it's not worth buying it

[turbid thistle]

Does anyone know why my audio keeps dying?

[past arrow]

Probably because some other app interferes with it or your android systems reserves audio for something else

[turbid thistle]

How would I find out if this is what's going on?

[turbid thistle]

How would I find out if this is what's going on?

[dreamy ember]

Have a question. I can't record a video on sky using a sky camera kinda lack.. (android user) 😦

[past arrow]

Try to remove all third party apps one by one.
If audio worked before, restore previous android settings or updates if possible.
Also try to Google solutions for your device for "no audio in apps"

[past arrow]

The in-game recorder's bug is probably due to Google and it has been bugged for awhile, but don't worry: there are alternatives and the in-game recorder has poor quality anyway.
Try Android's built-in screen recorder or download AZ screen recorder from Play store

[dreamy ember]

Ahh I understand and i will try using my phone screen recorder to record

[west wolf]

The only difference is the ui will be visible but I'd rather have ui with a smooth video than laggy slow frame none ui lol

[past arrow]

UI is always visible on Android regardless recorder - this is an Android system limitation

[maiden plaza]

The ui less record is on android now but with plenty of bugs

[humble crater]

Want to activate my aunt's account or not?

[mental wren]

Thank you TCG for not giving a damn about Motorola users who simply can't PLAY THE GAME due to an error that occurred over a year ago, what's the point in reporting the bugs if you don't even They see

[ocean bloom]

Hm? Wdum? U wanted to return your account, but had only Aunt's one available, yes. What's the situation?

[humble crater]

I mean want to be active the account like playing with it or stay offline

[ocean bloom]

Which account? U want to return your old account, right? I dont quite understand what u r trying to tell.

[scenic prawn]

Sharing accounts, trading accounts, and gifting accounts/account information is against TOS btw

[ocean bloom]

Wendy is trying to return her old account with help of her Aunt

Who also playing sky ofc*

[scenic prawn]

Yes, I'm just putting the information out there. But the way it's worded sounds a little off so just wanted to add a reminder in case

[humble crater]

Im scare they can't find my aunt's account

Cuz I inactive the game my aunt's account

[ocean bloom]

"inactive"
U've sent them her sky-id, so u just should wait for answer.
@humble crater

[humble crater]

alright then i just wait thme reply

it takes so long..

[prime flare]

But if this is the problem, why does this cell phone play much heavier games than the sky? My cell phone is a motog53 And it doesn't work either. Maybe sky only works on cell phones that have snapdragon, my system is octacore

[graceful cedar]

Has anyone (since the update announced earlier) bought anything using google pay and its worked?

[ocean bloom]

Yes, but at the same time much people didn't.

[graceful cedar]

so its worked but also hasnt?

[ocean bloom]

Some people received, some people didn't, but cause we can see only those who didn't - seems like people didn't receive their iaps at all.

Cause people who received don't report it.

[graceful cedar]

yeah makes sense, i havenr seen any reports since the announcement i was just wondering if they actually resolved it like they said in #quick-dev-updates

[rough cosmos]

Hi there !
I played Sky a couple years back and recently found myself wanting to get back into being a sky kid. However, I find myself unable to access my old account - I believe this is due to the fact that the google account (it was a school one, and I have long since left said school) which was linked to the Sky account got deleted. I contacted support and they said that "Since the Sky ID is already linked with a Game Service, we at Player Support are unable to offer additional avenues to access the Sky account, so if you have multiple emails you may have linked, we recommend attempting to log in with each one. If you have lost access to the linked email in question, we recommend getting in touch with your email's support team for an account recovery." This, as you guys might imagine, is really sad, so I was wondering if anyone was able to recover their account with the same/similar issue?

[gloomy thorn]

Contact Support for account recovery.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[rough cosmos]

...I don't mean to be rude, but my message says that I contacted support and they responded that there was nothing they could do. Just wanted to get the pov of some skykids who may have gone through the same thing.

[gloomy thorn]

It is alright, so sorry about your loss.

[ocean bloom]

I think they mentioned that they can't recover account if it's already linked to Game Service. Before, I mean. Then I don't think it's possible.

[gloomy thorn]

No one here is capable to do account recover, Support is the last resort and hope.

Again, so sorry for your lost.

[tranquil heath]

Why does sky cost a whole 4.5gb to download now

[uncut marsh]

I just answered you in qnh
Check the message links included

[gloomy thorn]

Explanation about Delta updates by Uzephi
#beta-discussion message
#android-questions message

[upper sail]

@tranquil heath please don't discuss or encourage the use of APKs. Downloading illegitimate copies of the game is against the Terms of Service and could contain malware. Trying to use APKs will result in download problems and may result in account data loss and inability to contact TGC support. APKs cannot be used to bypass the device incompatibility.

[tranquil heath]

How great..

[shell gulch]

Sorry if this is wrong spot but im on android rn and cant seem to see the Lilypad Umbrella. Is it because it is not rollover time yet? Edit also checked my app is up to date Oops yeah sorry misread annoucement that is the case haha

[sterile temple]

What is this

[maiden plaza]

daily quest spirit

[urban laurel]

Has anyone see Lilypad Umbrella in the shop? I don’t see it even I updated the game on my Android

[outer depot]

I dont see it either :/

[urban laurel]

Maybe they forgot or bugged again?

[graceful cedar]

they probably forgor lmao, i mean theyve already pushed forward days of nature and theyee on a strict deadline for the collab

[small relic]

GUYS CAN SOMEONE HELP ME

So i bought the pass, didnt recieve it but my money is gone mk
Now tgc said they fixed it but i didnt get my pass but my money is still gone

[ocean bloom]

Here are some self-troubleshooting advice from Archie for missing IAPs.
#android-questions message

[small stratus]

came here to ask the same thing! nope not seeing it on my android device either

[urban laurel]

Thank goodness I thought I was the only one

[small stratus]

for reference

[ornate mantle]

I also came here to ask, don't see it there

[buoyant breach]

does this work if the one who bought you pass is a friend??

[ocean bloom]

If your friend still has that pass - try again.

[buoyant breach]

okayyyy

[buoyant breach]

grandpa, they said they tried to refresh it and theres nothing happened. soes it mean my acc already got the item? its just bugged?/

[ocean bloom]

Refresh works if u bought the pass yourself. I told you ask them to try gift pass to you again, if they still have it.

If they don't have it - I dont have an answer.

[buoyant breach]

[onyx relic]

how do I access the google play store via the mobile app?

[silent wing]

welp my teapot is broken... am i the only one experiencing this?

even though how many times we drunk still we cant chat 😭

[small stratus]

¿@urban laurel@ornate mantlehave you found any more info on this?

in regards to the android shop lacking the items

[ornate mantle]

No though it seems to be affecting a lot of people. Update or reinstall didn't help

[ocean bloom]

That's quite confusing question, what are u trying to do?

[onyx relic]

It has been resolved already, thank you! I just had to tap on the top right to bring up the menu

[sinful gyro]

Anyone else on Android not seeing the umbrella in the store page?

[ocean bloom]

Much reports, no answer from devs.

[sinful gyro]

As long as I'm not the only one! ^_^

Thank you for setting me at ease

[ocean bloom]

Misery loves company

[sinful gyro]

Absolutely! Plus, better chance we'll all have the opportunity if a lot of people are affected XP

[onyx relic]

I am also effected by that ;-;

[late ether]

I think everyone may be affected by this (I am too)

[sly isle]

bro i cant load sky? is there a problem?

[ocean bloom]

What's your device?

[sly isle]

android - infinix hot 40 pro

[ocean bloom]

Hm... Then u should check if u have enough storage space (~5GB) and your internet connection if there wasn't problem recently.
If it was - check compatibility.

[sly isle]

ive found the cause. its a bug in discord where when sharing vids or images you're gallery becomes unresponsive/cant be opened, this affects the files manager which will also cant be opened. so sky cant access the files 🌚 idk why this happens. wont be sending pictures on discord for a while then.

fixed by restarting phone

[trim crater]

!ts

[upper sail]

Dancing Performer is scheduled to arrive on <t:1714028446:F> (<t:1714028446:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[small stratus]

lilypad just appeared for me

[misty halo]

#quick-dev-updates message little gift from tgc

[small stratus]

was saying in regards to it not appearing for people, trying to confirm it's available now where it was not before

[sinful gyro]

Me too!! Awesome, nabbed it!

[chilly pawn]

Hello 👋👋 I have a question. I've noticed that when I chat with someone in the game that I cannot see what I'm typing until I send it. I can see my keyboard on the right and a chat thread on the left, but when I type the words don't show up anywhere until I press send. This means I'm misspelling things and getting thrown off by bad autocorrects and I can't fix it. Any ideas how to fix this?

[ornate mantle]

The lilypad is now visible for me as well. But sheeeeeeeeeesh the price. I've heard the pricing is quite insane in Sky, but I did not expect this.

[prime flare]

Where is the list where I can see which cell phone doesn't work on Sky?

[ocean bloom]

I doubt that there's a list, cause that would be really long one. U can check requirments here (but u probably gonna need to spend some time to understand)
https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=connection-performance&f=can-i-play-on-my-android-device

[candid ore]

Hello guys does anyone know how to fix this? Cant see some buttons in my game

[simple mauve]

If you're on Xiaomi's HyperOS try this UI not showing, solution by Cy #questions-and-help message

[candid ore]

Thank you!! It worked now. You're my savior 😍

[inland drum]

Guys did you encountered bugs at the constellation where, the hearts that was sent you suddenly just disappear?

Or like whenever you're about to send hearts to a friend, it just can't? Even if they already claimed the heart before reset

[simple mauve]

bugged and going to be fixed soon as per #known-issues message

🔹When collecting heart gifts from the Friendship Constellation, it may appear as though the heart is not collected and instead disappears. However, the Heart is collected, and reloading Sky will show the correct Heart count.

[inland drum]

Oohh thank God! Thank you so much for the info. I didn't noticed it. I thought I'm the only one who experienced the same thing ༼⁠;⁠´⁠༎ຶ⁠ ⁠۝ ⁠༎ຶ⁠༽

[inland drum]

By the way.. my friend also want to send this,...

"Actually, the visual issues with hearts has been slightly resolved (right after double hearts ended) before and this is not entirely the issue that I'm experiencing. The hearts were sent before an earlier patch(unclaimed) and after the patch, it completely disappeared without being claimed whatsoever. The issue is that the person who sent me is unable to send hearts while the person who is supposed to receive is unable to claim anything either."

Does the tgc also aware of this??

[steep pine]

yes.
#quick-dev-updates message

[simple ridge]

A few months ago I got a new phone (moto g power 2023) and though I was able to install Sky, it didn't run, it froze on opening logo. I reported it through support on my old phone and followed their advice. (It did not work)

Are there others with that phone model who have any advice? I'm close to giving up that I'll ever be able to play on that phone.

[steep pine]

Motorola phones are unfortunately not optimal for playing sky due to how they are manufactured. Below is an explaination by tib.
#android-questions message

[shut wadi]

I like how despite my phone can only run Sky on ultra rediculous blirry mode and caps at 24 fps and still gets warm, They still let me download and update. (I only use it for grandma when im out)

(Galaxy A5 2017)

[simple ridge]

Thanks. It's what I get for buying cheap ig

It's ironic that it still runs on my Motorola that is three or four years older

[steep pine]

Same with my S8 but i'm not risking it anymore after the previous Mali-GPU crashing incident.

[shut wadi]

honestly my phone has last 7 years. I got faith in it.

Sky only runs at 15 minutes max a day. It was already a suprise to make it 7 years so im going until It dies. Theres nothing of value to me on it

[shut wadi]

What happened to your mali gpu 👀

[steep pine]

Remember there were a few weeks where players on android 9 kept crashing? Primarily the S8, S9 series devices.
That was due to the GPU.

[past arrow]

I just played Sky fun on my 6 year old "ex-phone" Google Pixel 2. Still smooth experience, only some framedrops in Valley's demanding areas 📱

[vale mural]

Hello. I lost access to my account because it was linked to a Facebook account, which was deleted due to the fact that I had not logged in for a long time. I made a lot of purchases on this account and I can confirm this if necessary. how can I regain access? I wrote to the developers on Monday, but never received a response. how long do you need to wait? Perhaps I need to write somewhere else?

[simple mauve]

!support if you’ve made purchases keep the purchase receipt/ID from your store since it’s one of the ways to recover your Sky account. Contact support and tell them your issue 🍀

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vale mural]

where exactly can I find this check? in the Play Store? or in the application of the bank from which I paid?

[simple mauve]

In the Play Store go to purchase history, the purchase should have an ID and you also should’ve received an email with an receipt from that purchase

[deep bane]

hello, a moment ago I tried to buy an item on sky (rhythmic guitar) but I got an error from google, it said to change the payment method and I tried with several cards, I got the same error in several attempts, does anyone else have that problem?

[vale mural]

I found this in the playstore, but it looks like this:

[simple mauve]

Yes, and please remove the image as it has so many information im sure you don’t want to make public

[vale mural]

Ok ok, I'm sorry

[simple mauve]

No worries! Good luck with support! 🍀

[vale mural]

But I don't understand what exactly I need in this image, because every time there was different numbers in thous "GPA"

🥲🥲🥲

[simple mauve]

If they were different purchases yes, each purchase has its own ID, just contact support and they will tell you what information they need to find your account 🍀

[vale mural]

thank you very much for your help! please tell me, maybe you know where it’s better to write, because I’ve already written to the developers twice by email and once in the game from another account, but I didn’t receive an answer

[simple mauve]

!support contact player support trough the link provided by Skybot

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vale mural]

Thank you very much!

[noble dune]

Hello. Sorry to ask here if I am not supposed to, but I was wondering if there was anyone who could take me to the office. Just wanting to see it, if anyone is available.

[eager garnet]

for in-game help please ask in #looking-for-group-live this channel specifically is for android troubles such as device specific problems im sure someone will be able to bring you to the office there!

[noble dune]

Ok. Thank you!

[rigid thunder]

Hello, im not sure if this has been noticed before, however im not able to tp to anyone in my constellation, it tells me that my friend is in a place that i cannot tp, even if they are in common part of the maps and the same is for them, i have android

[ocean bloom]

There's a chance that server is full (8 people is max)

But sometimes sky just... Doesnt want to let u in for no reason.

[agile ice]

Hey guys does anyone have problems linking a Nintendo switch acc to a Google linked sky cotl account ? It just shows acc unlinked even tho I was just trying to new link it

[simple jacinth]

Hello I am wondering why I can't see my full face when I sit on the ground in normal size of skykid. It's kinda inconvenient for taking photos.

[manic echo]

Hey so I can't even see the passage guide in isle of dawn... anyone know why or how to fix??

[sleek gazelle]

am I the only who can not teleport to friends since last patch? it always says they are in an unavailable area I can not join even if they are actually available. this is getting on my nerves so muchhhhh I cant even join their nests the same message pops up

[tired glacier]

Happens on a daily basis
Have to wait for hours or try 20 times

[sleek gazelle]

it really makes the game unplayable for me, after years of dedication and hundreds of dollars spent this is so ridiculous. Like, I can not join anyone, also no one can join me, I cant join peoples nests and they cant join mine. whats the point of even playing it anymore.

[fast hearth]

This is a common bug so I'm not sure if there's any point creating a report

[ocean bloom]

Really irritating one, I will ask to make report #report-a-live-bug

[lucid hearth]

hi anyone can tell me where to find cinamoroll event ?

[orchid moat]

not yet

!cinnawhen

[upper sail]

For three weeks from <t:1714201254:F> through <t:1716015569:F>, join us for a collaboration event for the grand opening of Aviary Village’s new cafe, featuring the beloved Sanrio character Cinnamoroll!

🔍 More Details : https://bit.ly/SkyxCinnamoroll_Disc

[ocean bloom]

Next day.

[lucid hearth]

tomorrow ?

[orchid moat]

Read above

[lucid hearth]

too late i have done it already

[viral brook]

Have you tried restarting the game before you try to join them?

[sleek gazelle]

Ofc

[past arrow]

If something breaks the game #report-a-live-bug about it

[inner ember]

I can't play, whenever I start a game n try to login, it gets stuck

[past arrow]

Did it work on your device before? What device is it?

[icy igloo]

I'm still stucking.. help..

[past arrow]

Did it work on your device before? What device is it? Did the play button appear before you started recording?

[icy igloo]

Yes it work on my device before, device android redmi 10c, no the play button not appear before

[past arrow]

Check your connection speed on speedtest.net and let me know download AND ping speed

[icy igloo]

Okee

[icy igloo]

Can I just screenshot?

[viral brook]

@sleek gazelle have you updated to the latest .2 patch? It may had been a cross play issue between versions

[sleek gazelle]

I have the latest version!

[icy igloo]

@past arrow

[viral brook]

That's a really strange bug then, I tested with the same patch and on android as well, and teleporting to my friends works just fine.

Please report it and maybe try again in another time.

[sleek gazelle]

Yes, thank you for trying to help <3

[viral brook]

You're welcome and I hope it'll be resolved soon enough!

[past arrow]

Your download speed is very low which might indicate you're having package dropouts. Try on a different connection or have someone call your internet service provider

[past arrow]

This issue can happen when your friend is in a server instance where are 8 people. A server instance can hold up to 8 players. Check whether it happens with all your friends. If not, this is the case or their connection has issues (it often happens with one of my mainland China friends who needs to use v.p.n for example)

[icy igloo]

but when I use another account it's safe

whereas when I use my main account there are symptoms like this

[past arrow]

Then your main account has a sync method which is quite sensitive. Is it using Facebook?

[icy igloo]

Google account

[fast hearth]

Have you already tried reinstalling?

[icy igloo]

Yep

Didn't work

[fast hearth]

Trying a different network?

[icy igloo]

Didn't workk

[fast hearth]

Weird

[icy igloo]

I'm stress right noww

[wooden apex]

Guys sorry for inturpting but I linked my sky acc with Facebook long ago but when I tried to open it it won't open and give me the error thing

[azure bronze]

Where is the travelling spirit at home it already disapear ?

[past arrow]

It looks like a connection issues. Try on a different connection

[wooden apex]

I tried now but my main acc didn't appear

Am now a moth

[past arrow]

Did you sync your account before?

[wooden apex]

Yes and somone in the android bug report have same problem

[past arrow]

Then do a bug report you too and contact support in-game for account restoration

[wooden apex]

Ok ty very much

#bug-reports-android message

Its this one

[past arrow]

Facebook sync is very buggy. I recommend to replace it once you can log in

[fast hearth]

i thought it was my internet ......

😮‍💨 i linked my acc with facebook and it happens to me too

[small relic]

Guys i have a question
So bought the pass, i didnt get it and my money is gone. After the fix i still didnt get my pass. I already reported it to tgc officially. How long is it until they respond? Will i get my pass somehow? I have also proof that the money was taken
Pls help

[simple mauve]

!support to get your season pass and if the “restore purchases” button didn’t work contact TGC, their answer time depends on their backlog, if you want an refund contact the store where you bought the pass (ie. Google Play Store) 🍀

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[icy igloo]

Anyone can solve this?

[past arrow]

!thatskybug ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[chilly fern]

Is anyone else having issues with joining friend in nests?

[hot flame]

How can I change accounts from one google to another? I try clicking "change account" but my screen freezes and then nothing happens

[simple mauve]

Google account links are permanent due to security reasons, no one can unlink a Google account from your Sky account, not even player support

[short dune]

Guys is it just me or is the remembrance ult lantern is not working??😭😭

[simple mauve]

!thatskybug For me is working fine, you can report your issue as a bug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[hot flame]

I don't mean like my account itself, I mean more as to log in to another account that also uses google- there's an option that says "change account" but if I click it my screen freezes

[short dune]

I'll report em tomorrow, thank uuu

[simple mauve]

To change the Google account you use to log in to Sky in android you need to go to your Google Play Games and click in your profile, scroll down until you see “use another account for games” or something similar and log in with the Google account you want to use

[hot flame]

Oh thank you!!! :D

[raw salmon]

Hello! I really can't wait for Cinamoral collaboration but... I have Huawei device only and I can't pay for items... but i really wanna buy them. there are some groups in my region that can help me with payments, but they take commission... :(( does anyone know when it will be acceptable to pay with Huawei device? 😭😭

[restive compass]

Does anyone know why every time I enter the game it gets stuck on the tgc screen?

[vagrant acorn]

Have you tried checking the internet connection of your device? it may be due to that reason.

[vestal crane]

Hello, i might've encountered a bug, but I'm not sure. I was given a heart from a friend, but i think i recieved a single candle instead of a heart. Either that or i simply didn't receive the heart.
Weren't these heart gifting bugs supposedly resolved?

[restive compass]

my internet is fine

[vagrant acorn]

Okay. Just mentioned that because Sky requires a lot of data to properly work, so even if other apps are working well, any instability of the wi fi, or package dropping of Data may cause Sky not to load or be unstable (the "yellow wi fi icon" that can be seen in game is sometimes due to that). If you can, try using a different internet source; closing apps running in the background, cleaning cache from the app may also help.

[vestal crane]

Disregard this, i just had to reopen the game, found the same heart, and it worked from there. Weird i had to do a workaround though

[vagrant acorn]

That workaround is what Dev's suggested, as there is a known issue with collecting the hears as in terms of they dissappearing visually, when we try to collect them from friends constellation or the numbers of our hearts don't seem to go up once we collected the gift a friend sent to us. But restarting the game shows that the heart is there to collect or, if already collected, increased the amount of hearts you have.

[uneven path]

I'm trying to update Sky in the playstore and it shows the pending circle around the app when I click "Update" but it won't actually start updating, there are other apps that will update just fine and some don't as well just like Sky
What can I do?

[past arrow]

Make sure you have at least 5-6 gb free space for installing big apps like Sky (the installed outcome won't be that big, though)

[civic swift]

I have almost 8 GB of free space and I keep getting told that I don't have enough storage space for the update

[uneven path]

I've got plenty of space left, over 120gb and I've tried installing sky on two other Android phones, I'm not sure what's going on
Thanks for responding btw

[vagrant acorn]

May I suggest you check you have Google Play and the game center -if your devices uses one- updated? A few times I've seen it has helped players.

[uneven path]

Oh, how do I check if Google play has an update?

[vagrant acorn]

Each app shows the version and last update. I am in game, so I can't check in my device currently. But one way is using the cog menu of your phone. Another is going to the settings of each app. And for apps that you can donwload from Google Play, you look for them and there you will find the version.

[civic swift]

It's in settings under "About" in the google play store app

There's a little "Play Store version" thing that gives you the option to update. Mine is up to date and the install still isn't working, but it might be worth a try.

[vagrant acorn]

Some phones also have a gaming center (name change depending on the brand).

[civic swift]

Yeah, I'll try that too

But I'm not sure why it would be related to installing an update..

[vagrant acorn]

I am no expert but one time I found out the reason of my issues whas that the game center needed an update. Lol.

[civic swift]

Oh, I got it to work by clearing the data and cache for Google Play Store and the cache for Sky.

Interesting. I'll keep that in mind if I have this issue again

[nimble cave]

Is there a way to remove friends besides blocking them? Its just people I know no longer play...

[vagrant acorn]

Not that I know of.

[hollow breach]

Oh, wait, is there other people having an update issue?

Mine requires a lot of room and I would have to delete stuff for work and school just to be able to download and I can't lose that stuff.

Does anyone know what I should do? Pings are welcome for me.

[cinder cobalt]

Guys I can't hear any music, noise or anything at all I put my volume up including ingame yet the sounds are off
It's been like this for 4 days

[scenic prawn]

Explanation about Delta updates by Uzephi
#beta-discussion message
#android-questions message

My device didn't have much space either, but luckily I had an SD card that I could move some apps onto to be able to download the update. I don't think there's very much you can do regarding these delta updates, I've heard some people have uninstalled and reinstalled sky. (Do not uninstall unless your account is linked to another log in method) otherwise you might have to delete some things unfortunately.

[faint horizon]

Anyone else having server problems when logging in? May be a problem with my connection so idk

Oh it's that cute cafe event! Server's must be overcrowding lol. I'll try later false alarm

[green fable]

Good day, I'm currently new to Sky and I'm in the tutorial and it is asking me to inspect a candle and touch the hand icon but the hand icon never comes. Any help?

[signal otter]

Does the android have a problem with paying in app purchases?

[cloud juniper]

Help what should I do next there's no winged light which can me help get on the rock

[orchid moat]

Go near the butterfly, deep call by tapping and hold on your avatar, let the butterflies send you up

[signal otter]

Does anyone have a problem with android apps not purchasing IAP? My app is up to date and I'm not using anything to buy it cheaper. I just use the google play store to buy it

[cloud juniper]

Thanks a lot

[hollow breach]

I dont have an SD card and I don't have any money for one. I've deleted a bunch of files and almost 400 pics from my phone and I still don't have enough room. I guess this is the last of my sky kid days.

[lost tulip]

I have a question. Im using Redmi Note 12. Why it always don’t show me online to others and others unable to join me. Is it my phone because when my sister’s ipad shows me offline (even we are using the same wifi) it also didn’t show me online eventho I am next to her and she is unable to join me. This also happened to others who wants to join me online too. What do I do

[glacial oriole]

does anyone know what that will be?
any spoilers or theories?

(It's outside the nest area)

[fast hearth]

Is this happening to anyone else's pictures

The first one was with the public camera and the second one was with my camera

[barren bluff]

it is, you can report as a bug

[lucid hearth]

hi anyone can tell me if we can give one heart to a friend as gift only if she have the previous one from me ?

[inner ember]

yes you can give heart

[inner ember]

but only after 24hrs or daily time reset

[lucid hearth]

i can give heart as gift even if my friend if she don’t have taken the previous heart send by me ?

[inner ember]

no she have to manually receive first

gifted heart or heart shards cant be over stack

[inner ember]

here is you ans

[inner ember]

is your game updated ?

[lucid hearth]

i ask you that because today after 24h from sending the previous heart i was able to send her another one that mean she was online to receive the heart ?

[inner ember]

yes

[lucid hearth]

yes sky is updated

[inner ember]

i wasn't asking you brother, i was trying yto help others

btw guys i brought solution on google id n fb id aren't opening in certain device

[lucid hearth]

@inner ember im a little bit disappointed by my friend she was back after one entire week with no news and when she take the heart have received no notification from her about light almost like a thief but its ok for now maybe she don’t have make the last update of sky

[inner ember]

if some how you manage to open your id on different device ( n I'm sure it will be open on different device ) then make a new steam id or if you have steam id then just link it with you id (which is not working in your device)

[inner ember]

is that person is you rl frd?

[inner ember]

n if not, then dont think to much about it

[lucid hearth]

no but i know her since 5 years in sky it’s my best friend

[inner ember]

Oky, she might be busy in her rl

[lucid hearth]

i was impatient to show her my brand new journey suit because i love that game and its a very rare item

[inner ember]

oky

[lost tulip]

Yes it is updated.

[fast hearth]

I'm so sad, I've waited MONTHS to play and it just stays on the loading screen. I am not the only one with this problem, there are several Motorola devices with this issue. I don't think my phone It's bad, it runs a lot of heavy games, it has 8 GB of ram and plenty of space. I'm tired of reporting the bug and waiting for a response from the company

[deep bane]

I have the same problem, I tried 4 different devices and I can't buy..

[ocean bloom]

Explanation from Tib. I really doubt thing like this can be fixed.
#android-questions message

[vagrant acorn]

Try checking if you have enough space... you need at least 4.5/5 GB free space in the device. If it helps: Explanation about Delta updates by Uzephi #beta-discussion message #android-questions message

[vagrant acorn]

I see....mmm...what kind of device?

ohhhh.... Some Motorola users have reported issues with Sky.

I'm not sure about that.

[ocean bloom]

Where's tib's post, one sec...

[vagrant acorn]

But if is similar to what other Motorola players are reporting, I suggest you do a bug report as well.

[ocean bloom]

Motorola's issue explanation by Tib
#android-questions message

[vagrant acorn]

Thanks Hector, I was looking for that as well.

[ocean bloom]

Sadly - yes, u can't transfer your account without access.

If u gonna have any other device where u gonna be able to log in account - u gonna be able to transfer it potentially.

[vagrant acorn]

Yeah...like Hector says.

I hope you can manage to play in another device (if you have linked with an account like google /gmail for example). Just be careful with the loggin in.

I would verify first that other device can handle Sky.

[barren ice]

!grandmawhen

[upper sail]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times : (These timestamps are in your local time!)

<t:1712561400:t> 》<t:1712568600:t> 》<t:1712575800:t> 》<t:1712583000:t> 》<t:1712590200:t> 》<t:1712597400:t> 》<t:1712604600:t> 》<t:1712611800:t> 》<t:1712619000:t> 》<t:1712626200:t> 》<t:1712633400:t> 》<t:1712640600:t>

[hollow breach]

Someone please let me know when they get a fix for the update. I can't get the update and I really want to get into game. I've already reported.

[daring torrent]

When linked to steam, is there no way for it to properly link? Every time I try to get in, it asks me to authorise :|

[worn nova]

Hello, can someone kindly explain to me what major update makes me out of compatibility now? Does it includes phone release year for it to get into compatibility?

[fast hearth]

Usually the android version, you can read the pins here for FAQ

[worn nova]

So, my android version in way above the minimum spec. now what could be the problem? I had it working fine (as in installing it) like few days before this cinnamon roll content and today I'd to install it again and this happens

[fast hearth]

#android-questions message

[worn nova]

Did that and nothing changessomehow working now.....

[daring torrent]

Anyone?

[past arrow]

It's a steam security thing, because a PC can be shared. Try to ask the support of the link method.

[daring torrent]

With code?

If I use a link from an account made through steam and connect to it on android, will it be fine?

[queen axle]

Guyyss,How do I solve this problem on my Sky Beta account? I want to log in via the Google method, but when I want to log in, why am I asked to create a new account even though I already have a Google account?

On my sky Beta account

[scenic prawn]

Try asking in #beta-discussion as beta things aren't supposed to be discussed in live channels.

[queen axle]

Oh my gosh, I was just asked to ask here 🙃, okay, fine

[daring torrent]

Will it be fine to use code to sync android w steam account, and use both interchangeably?

(since steam asks for permission every time I play on android)

[peak flint]

Hi, I have a samsung phone (and there is still a lot of space on it) and since like today I am unable to play sky because apparently "the app won't work" for my device as google play says.
I tried with having the latest software version for my phone but it still doesn't work

[solar bridge]

mine it's Motorola g54 😢

[past arrow]

@prisma obsidian numerous Motorola G series phones can't run Sky because necessary Vulkan drivers are missing from the device
This is not a bug, this is because Motorola was cutting development costs, and as a result the device became incompatible with various apps, such as Sky. There's no way to resolve it

[solar bridge]

In a situation like this, what could I do would be to change the device for something more stable?

Is it more compatible with devices with snapdragon? What type of device will currently serve me to be able to run sky?

[simple mauve]

Preferably an recent SnapDragon or Mali GPU, TGC says 1.5GB of ram should work but I would say 2-3 at least, Android 9 or higher (also make sure the customization layer of the manufacturer doesn’t have issues in Sky such as Xiaomi’s HyperOS when rendering UI), also make sure the device has an 64 Bit Kernel and OS. you can check the requirements here; https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=connection-performance&f=can-i-play-on-my-android-device and in pinned messages

[undone fable]

Does anyone have idea why resolution is low for my samsung tablet even on max settings?

[daring torrent]

Anyone?

[daring torrent]

:(

[steep blaze]

Try in #questions-and-help people are more active there, someone might have an answer for you

[past arrow]

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

[past arrow]

Because of weak GPU and optimization issues by manufacturer

[undone fable]

Oh wow, so no way to help it haha

[past arrow]

Yeah, unfortunately not

[undone fable]

Ty for info!

[hollow breach]

Mine is doing the same thing. I've put in a report but I haven't received any info on it. Just know you aren't alone.

[peak flint]

I just updated my phone hoping it would work but it didn't (I had android 10, now 11 and it still doesn't work)

[past arrow]

It's not about android update. It's because the device manufacturer didn't submit the correct hardware info for Google, therefore Play store "believes" the hardware is not compatible. If the phone manufacturer had done it right, it wouldn't be a problem. If you reported it as a bug, TGC would try to track down the data and add that as an exception to the compatibility list, I think

[peak flint]

Oh okay
Thanks

[hollow breach]

So now we just wait?

[past arrow]

If you reported as a bug and emptying Play store cache didn't help, yes.

[peak flint]

hopefully soon they'll help since the event just started

[timber field]

do you know if it's all of them? or is there a list? mine is on the moto G series and i'm having a problem with the text not showing 😞

the game is running fine i just can't see any of the text

[red perch]

Has been 2 years since this bug has been reported and in this two years looks like they don't care about the community, i Brought the journey pack wich is EXTREMELY expensive in my country Just because I loved the game (this was in ps4) I have a moto g and guys,..... Has been 2 years it's not that hard to just fix this bug in 2 years, my cellphone can load GENSHIN IMPACT but can't load sky? This is and absurd....i hope u all do something about this.. my question is when they are going to care about android community?

[digital tide]

Wait so you can't buy the journey pack?

[past arrow]

Need to check each one by one. But for no text there's a workaround.

no text bug potential fix
by alexern
#android-questions message

If your manufacturer misses to keep the necessary drivers are up to date, they will fail to handle the game because as the game gets updated, it will depend on newer version of the drivers (a patch update came out a few days ago) to keep it working with its new functions. I am happy your issue is resolved!

[red perch]

I can't play my guy the game doesn't enter

[solar bridge]

Guys, I have a question, maybe I can fix my situation, does the Poco X6 device have the requirements to run sky?

[elder quest]

Hi! Excuse me someone know where can i send a message for a bug? (I think) I have to change of phone but on the new phone the game doesn't let me into it with my account (Google account)

[simple mauve]

It should be fine for playing in mid graphics (30FPS) without any issue or at 60FPS/High graphics (30FPS) with some minimum FPS drops, as an recent phone I doubt you would find any issues in it, just have in mind that it’s customization layer (HyperOS) could have issues rendering the UI in game, but it can be solved with some tweaks in the system settings

[pallid gale]

Hii guys

[hallow mulch]

Wrong channel

Prolly check This
https://discord.com/channels/575762611111592007/591777850726547477

[open marten]

is the iap store working for Android users?

[hallow mulch]

Yess

[open marten]

it's not working for me😿?

[hallow mulch]

Werid prolly check on web version

[open marten]

oke, ty

[daring torrent]

Is there a way to play on a steam-made profile on android without having to authorise every time I log into the game?

Also maybe a related issue, but it seems like something might be wrong with my game, it asks me every time whether I want to enable friend gift notifications (I don't). Maybe cache or memory writing doesn't work?

[past arrow]

I did some digging on the net for you. Unfortunately, there isn't a universal way to bypass Steam authorization every time you log in to a game on an Android device with a Steam-synced account. This is because Steam prioritizes security and wants to verify your login attempt each time, especially on a different device. However you can enable Steam link and check "remember me" IF you see those options. If not, there's nothing you can do

[daring torrent]

Remember me is automatically ticked, it also reset the whole thing and I had to enter my full login again, so much for remembering...
What if I used a account code?

[past arrow]

Probably that won't override steam security priority either

Link your Sky progress to a different platform, and choose that as a sign in method - that will put Steam out of the picture while keeping your Steam progress synced

[daring torrent]

I see. So it's possible to switch / assign my account to for example an email form of login?

[daring torrent]

I probably have to do it from steam right? Or can I do it on mobile?

[past arrow]

You need to link steam on mobile to another linking platform

[misty slate]

Why are Android and iPhone graphics different ?

[past arrow]

This is because of android fragmentation (too many android hardware differences and screen resolutions), moreover manufacturers twist and turn their ROMs to make it unique, making it even harder to get good graphics for Sky engine. There are some high end phones or well optimized devices which are just on the right spot and almost the same!

[misty slate]

Can a cellphone with a Snapdragon 8 gen 3 chipset and 12 RAM have 60 fps high def mode? 😄

[past arrow]

Depends on brand and its optimization. 60fps is possible on a lot of devices

List of recommended (and 60fps compatible) phones at an affordable price for Sky by Tib and Xander
#android-questions message

RAM and CPU are less important, GPU is more relevant

[misty slate]

ow okay ty 🙂

[idle spire]

Is it normal that i dont get the heart from the message ?😔😔

[upper sail]

Using emulators is against the Sky TOS, @north arch. Please don’t use or discuss emulators here.

[north arch]

bruuuh my huge msg wasnt even about that... thanks bot, wtv....
I can't log in with my Steam acc on my phone because the game keeps restarting after I verify my acc on the Steam app. the awful e-word was what I tried to use the steam app on but it keeps crashing. is there any way I can log in properly?
guess I will have to use another phone :/

[simple mauve]

If you were trying to use an ‘virtualization environment’ to run Sky and log in via there to link your Steam account please don’t risk your account, using those methods is against the ToS and can result in a permanent account ban, don’t risk your account. Also this question is PC related so it’s best suited for #pc-questions

[north arch]

that is not at all what I said, now is it. I play on my PC on Steam, why would I do what you assume I did?

how is it PC related if I tried logging in on my phone with my Steam account? they can just as well send me back here.

[simple mauve]

Wait what are you trying to do link your current live account to Steam or log in in your phone via Steam

[north arch]

the latter. I started playing on Steam just recently. my first and only acc is Steam acc. I decided to i stall the game on my phone and log in with my existing Steam acc. but it requires verification through the Steam app on my phone. so I go verify on my steam app that it is me trying to log in, but when I come back to the game to proceed with my log in the game restarts (cuz it was running in the background while I went to verify on steam app)

so I need a different phone just to verify so that the game doesnt restart on me. that's when I tried using the forbidden to run the Steam app on, not even Sky, but it just crashes. so guess I'll have to borrow a phone, which is definitely not optimal to say the least

[simple mauve]

Try logging in using your mail and password, not using the Steam guard QR, and if it still asks for it click in “More verification options” and chose “send Steam guard code to my email” this should make you able to access to the Steam guard code in your pc by checking your mail, you can also try opening in “picture in picture” mode your Steam app if your phone allows it

[north arch]

hmm, I will try that ty! another question, can I log in with Gooogle play store and then link my acc to Steam maybe?

[north arch]

ah nvm I actually did log in with email and password (my Steam credentials). it sends you to authentication where you have to press Approve in the Steam app. and when I go back the game restarts

[simple mauve]

Any account link is managed in-game when you’re already signed in, there is not another method

[north arch]

bottom line my phone is old lol

[untold fjord]

I have a new phone and my gaming remote doesn't connect properly with Sky any longer. Some buttons function while the joysticks aren't registered. I've confirmed the problem isn't the remote itself using the third party tool for checking each button.

Any ideas to get this functional again?

[simple mauve]

There should be an option to get the Steam guard code instead of the Steam app verification, you can still try the “picture in picture” or “multi task side screen” mode to open Steam at the same time as Steam. As another method I think you could log in before in your browser and after logging in in your browser opening Sky and logging in, this is more an issue of not having enough ram

[north arch]

logging in on Sky in my browser? now that actually could work. as for the code I tried. when you log in the game and go to Steam app it still takes tou to Approve Deny screen and tou have to press view code which takes even more time so the game restarts lol. I even tried timing it, waited for a new code before logging in, but even in that second the game restarted haha and ofc the code doesnt last long enough for the game to load and for me to type in my stuff. I might try it again, I was just doooone by then

[wide narwhal]

Hi is the game still working in android 7.0

[simple mauve]

I meant logging into your Steam account trough your browser, it should save your credentials and show your account as open once you try to log into sky, but this is a low ram issue in your phone, so if that doesn’t work you’re almost out of luck

[past arrow]

Most probably not. Keeping android 8 and 9 compatibility is a great problem already.

[simple mauve]

Afaik android 8 and 7 support has been dropped a time ago, the minimum requirements state android 9

[white hull]

Hi!
I want to ask
Someone have issues with
Lenovo Tab P11 (2nd Gen)?
Its just crush in start

[past arrow]

I see results of android 8 players with discord search from 2 months ago. If it's well optimized and the device has decent GPU, android 8 should still work

[past arrow]

!thatskybug ⤵️

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[surreal lava]

hello is sky down ?? i can not enter the game he said servercrash i play mobil version android please help

[past arrow]

If Sky would be down, #questions-and-help would burn. But it's not the case, so your connection is not stable enough

[balmy solstice]

I'm also experiencing the same thing. It keeps telling me that it's a connection error along with a server error

[frank dragon]

Does anyone know how to solve the bug where letters are not appearing on Android?

[steep pine]

Try this:
Potential solution for android no text bug by azirane (Hisae)
#android-questions message

Or this:
Potential fix by alexern
#android-questions message

[frank dragon]

Thx

[hollow breach]

Found that my phone was still storing deleted stuff so I've finally deleted deleted stuff. Now it's reloading. Finally.

[candid ore]

Using xiaomi pad 6, when im playing music i can play three buttons at the same time only, even though am using four. Has anyone know how to fix this?

[obsidian fjord]

why does the game stop in the middle of playing and the phone comes out of it? Is it a glitch in my phone Or is in the game?

[lost tulip]

Is Redmi having a problem with Sky as well? I'm always shown as not online by others, including my sister who's in Ipad and using the same wifi 😭

[delicate rover]

Anyone else having this problem?

[past arrow]

!thatskybug - report it as a bug for your device

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[past arrow]

Seems like that device has faulty wifi antenna. And no, the whole Redmi brand is not affected.

[past arrow]

Seems like a phone issue because I barely read about it

[red perch]

Its not even phone issues most people playing have ios or high quality androids saying that is phone problem when some people can play even genshin impact its kinda nuh uh

[past arrow]

I did not understand much from this word cunami, but confusing genshin is a very old mistake. That's a completely different game engine, it displays elements very differently.

Sky has its own graphics engine, it's a give or take

[urban laurel]

This happened in wind path, not candle bug this time but the quest reactivated itself (strange since you need to sit to reactivated it) without no one is in the Wind Path. Idk if this a bug? Not a server merged btw

[past arrow]

It's a bug, #report-a-live-bug 🚧

[steep blaze]

Hi! Every time that I try to take a photo with cinnamonroll my game crashes, is this happening with anyone else?

[past arrow]

#report-a-live-bug and contact support with phone screenshots (not in-game ones) asking for tickets

[steep blaze]

I will do it in my spare time
But I doubt that they will do anything...

[balmy solstice]

Why does the game keep crashing when i take picture #1 inside the cafe??? Is anyone still experiencing the bug?

[humble crater]

Ah I really miss the message from my friends account