android-questions

[zealous finch]

I had an account that I had been playing on for a while, I had completed most of the spirt constellations, had a lot of candles and a season pass, But then my phone crashed and wouldn't turn back on. I got a warranty replacement the other day and tried logging in through my google play account and Facebook account and both just logged me on as a new character. Does anyonbe have any idea wha i ahould do?

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[analog oxide]

You can't unlink Game Center from your account, nor can you log into Game Center on an Android device. If you submitted a request for account deletion, that may only work if the person who has their accounts linked to your Sky ID doesn't log in to Sky on that account during the deletion period (30 days after request). Support cannot assist with linking and unlinking accounts, especially unlinkable services. Unfortunately, I don't think there's much else you can do.

[dusky palm]

Hi, i have some questions that i need to know. So i've connected my sky account with steam, then everytime i logged in this notification always shows. Is it normal? actually this keep happening for like 2 weeks.

[marsh cave]

why 30 fps support removed from my device?

it can support upto 60 fps on asphalt9 (much heavier than sky)

[thick grove]

Asphalt 9 is not sky. I don't know how you're able to compare two totally different games with different game engines and other priorities. Sky is a really GPU heavy game, so that's probably why it doesn't support a stable frame rate

[marsh cave]

ok but it had 30 fps on boost mode ,now i havent @thick grove

Will 30 fps never come back? I know my device can handle 30 fps

[thick grove]

Could you do a screenrecording with which options are available for you?

[junior oriole]

Does anyone know why the screen is permanently dimmed in Sky (it's dimmer than my actual screen brightness and won't increase beyond a certain point)? Screen transitions are still max brightness, it's quite jarring.

Currently using a Samsung Galaxy S24+ with the latest Android version.

[steep pine]

Seems to be a problem with the S24 series, please report it as a bug so devs know it's a wide-spread problem for this new series.

[sinful pelican]

It happened to me but was fixed when i restarted the game e

[soft mist]

I need a bit of help, and IDK if this is the right place to type this.
When the game updated to add the New Years and Days of Love stuff I deleted the app and wanted to reinstall it whole, but when I tried to install it, it would just get to 100%, stop, and then say it can't install SCOTL and to try again later. I've been trying for 2 weeks. 😭

I tried everything, clearing Google Play Store cache and data, restarting my tablet, and checked my wifi and storage, even went to see if my System or Google Play Store needed to be updated. But nothing, everything was fine.
I installed other apps to see if they would install and it's just Sky that won't. Idk if it's a bug, Google Play store, or my cheap tablet.

[upper sail]

@sinful pelican please don't discuss or encourage the use of APKs. Downloading illegitimate copies of the game is against the Terms of Service and could contain malware. Trying to use APKs will result in download problems and may result in account data loss and inability to contact TGC support. APKs cannot be used to bypass the device incompatibility.

[sinful pelican]

Hey guys , tgc said they will compensate players who were affected by the Android update bug , has it been compensated yet ?

[fast hearth]

I see.... Thank you for your help!

[lilac lantern]

The minimum space the game need to be installed is 5GB

Is not only me that has base area with ice, pink grass in the corner where the ice isn't, still the grandma igloo, spirit of new year and other stuff allover the place?

[thick grove]

#known-issues message

[lilac lantern]

So since at least 31 of Jan, oh my

[marsh cave]

here

[marsh cave]

your storage is full (for system) delete someting

[thick grove]

That's....new to me. Tbh I've never seen all options being capped to 20 fps. You could try (if you don't have much storage space left) deleting some unnecessary apps. Restart your device and maybe reinstall sky (but only if your account is linked to anything)

[marsh cave]

nope, i cant switch it to 30
i have 16gb free space, restarted/reinstalled but not working

why is this happened? i had 30 fps last year

[thick grove]

Your phones performance gets worse over time, so maybe your hardware isn't able to support 30 fps anymore

[marsh cave]

oh mann

[marsh cave]

does the game automatically cap fps?

[thick grove]

It caps the fps to a limit where it's possible for your hardware to support it

[marsh cave]

ok i understand
can you tell them to make the fps limit to 30 for my gpu/cpu?
(kirin710a)

please

[thick grove]

Well I'm not directly in contact with the developers. I'm also just a player, like you. You could ask support if there's any way to bring back 30 fps for you but aside from that, only a better device can help.

[rotund frigate]

Hi I have a problem I can't log in or even open the game after the last update. What can I do? I have the same problem in beta Do you have the same problem and what should I do now?

[dense gate]

I was afraid that this would happen in the global and I haven't updated it yet (I have the same problem in the ||beta||). My phone is a Galaxy S8/Android 9.

[stone aspen]

Safe to update??

[cold pier]

Same here, every time i open the game it just shows the logo and then it kicks me out of the game
Dunno if its happening to everyone but it sure is bad timing

[small grove]

Hello, I'm trying to update the game but it doesn't go beyond 100%

[stone ravine]

Hello how to save the recorded video in sky besides sharing it on social platforms. I can't find any save button (latest update)

[eager garnet]

currently you will have to save it through a social platform however it is a known issue, feel free to #report-a-live-bug about it if you want tho!

source for this information:
https://thatgamecompany.helpshift.com/hc/de/17-sky-children-of-the-light/faq/1277-known-issues-patch-0-24-5/
„In-game recordings for Android devices cannot be saved to the local device, and instead must be sent or uploaded to another platform (e.g. Google Drive, Gmail, messages, YouTube, etc.).“

[uneven fiber]

Can anyone vouch for the new update? Is is safe for android?!

[maiden plaza]

You better give some more info about your device
The crash issue in previous updates were not for every android players, the update may be fine for some but not all

[rotund frigate]

This problem shouldn't be happening here either. I mean, We making purchases a lot of stuff here and at this rate I might lose them permanently or lose the seasonal candles and the rest of this season🥺😭

[rotund frigate]

Exactly same problem and this happened to me with beta also a month ago and even after the last update there is still the same problem🥺😔

[stone aspen]

Is Oppo a17k safe for the update or just leave it be just to be safe

[rotund frigate]

Dunno 😔

[stone aspen]

Welp I won't update. I'll cry if the game force updates me

[raven yoke]

guyz where does the file video go when i record on android

[median plaza]

yah they removed the snow.. and leave this thing floating

[steep pine]

It doesn't save as a file on your device, you have to upload it somewhere first.

[median plaza]

same I can't find it

[median plaza]

ooh

[raven yoke]

Oh that's too bad then

[urban laurel]

something’s wrong, my timezone is daylight and home in sky is night

[steep pine]

Home as in aviary or old home?

[urban laurel]

The old home one

[steep pine]

Did you open your constellation? That can trigger nightfall.

[urban laurel]

No, I open the game, it’s stuck in the night

[steep pine]

Hm i tried logging on and it's also night time for me at 11.45am.

[urban laurel]

Mine is almost 11 am and it still stuck in night

[cyan karma]

Is anyone able to save Android recorder recording in gallery?

[tawdry marten]

I'm not able to record videos on my account for some reason :/

[woven bronze]

Does anyone else have a samsung galaxy 24?? 😭 I'm playing sky and everything is fine but the brightness!! The game looks so dim and I've tried turning the brightness up but it's not working. I even turned my maximum brightness up in settings and it's not working. When I take screenshots, the game is bright but it goes back to being dim 😭😭 I thought maybe it was my privacy screen but it's not.

[stone aspen]

Is the game force updating? No I want the snow 😢

[thick grove]

I'm sorry if someone already answered you and I didn't see it
Make sure you have at least 6gb of free storage. The update needs this amount of free space.

[small grove]

Thank u so much, I was able to solve it with the help of friends!

[steep pine]

It's a bug across the S24 series, please report it so the devs know it affects that line of phones.

[woven bronze]

Where do I report?

[steep pine]

#bug-reports-android

React to the flame at the last message and a bot would DM to file a report. Make sure you have DMs enabled.

[red laurel]

I the report is not working to, me My trumpet is missing from my Ui

[cold pier]

Guess we won't be able to see the new update

[hard salmon]

I have an android phone capable of running the game at 60fps, but when i try recording with the new record method it lowers the quality to 30fps, does anyone know how to fix this?

[eager garnet]

!thatskybug pretty sure everyone has that currently, skybot has a message link to a video with quick instructions on how to report a bug if you were struggling with that

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[red laurel]

Ikr same here

[urban laurel]

Update: Does that mean day and night old home is bugged? (Ex. Timezone in daylight but the old home is night instead of day without cycle)

[magic fossil]

May I know, if is it safe to update to the latest version? Works well as of now

[haughty flax]

Is it normal that my in game recording quality is really bad??

[urban laurel]

We can record without UI but how does it save to gallery?

[eager garnet]

no you have to save it using another platform for now #known-issues

[urban laurel]

It’s still bug?

[eager garnet]

still… we got the update yesterday, yes it’s still a known issue

[gloomy atlas]

There seems to be a weird bug last night while I was playing with a friend. So I speculated that she didn't finish collecting the spirit fragments (our server split so I teleported back to her and it's like this when I came back). Even when we ditched the task, whenever there was another spirit nearby, it would change into another expression altogether but there's still a button at the corner. :/

[fast hearth]

I'm having trouble logging into the game. Every time I open it - it crashes instantly. Is there a solution?

[solid skiff]

Hello, when I took I game video, it's blur. May I know how to get clean shot?

[topaz roost]

New Update > Season Of Spring "Real World Time" > Days Of Bloom Event

Lagg + Bug

[civic garnet]

I have the same issue too :/
I have cleaned the cache and stuffs but it still crashes

[bright kernel]

Anyone having trouble with scanning QR code or is it just me? It keep telling me "(null)" so I can't add my friends

[mental violet]

Same with me!! :( why can't I add my friend

[pine coral]

Could anyone knows how to solve that my sky game can't play,it show that game stopped. I've tried updating and redownload

[knotty spade]

I went to update sky and it showed as incompatible with my device. Is anyone else having a similar problem?

I tried to report it but it isn't in my apps list to find the version

[junior pebble]

Helloo i have a problem I want to play on my phone (Sharp Aquos C10) and the game always crashes after the tgc logo shows up. If this is helpful, this problem has occurred since 2020

[lavish geyser]

Hai hai.

I have an Oppo phone and when I hopped into the game. This red dot appeared and when I click in the options menu, there is nothing to check, it is clean.

The update made me a little more laggy but I won't complain on that.

[agile shadow]

Getting disconnected CONSTANTLY and server split often 😔

[simple gulch]

Guys, I have a problem: server split, There are no players near the crash crystal

[low narwhal]

I have the same ptoblem. Sky needs at least Android 8 and I have Android 14 and a recent device

[simple gulch]

Me too

[knotty spade]

Yeah i have android 14

[simple gulch]

I have android 13

[eager garnet]

hey there! nearly everyone is having this issue right now and it’s even a #known-issues however you can feel free to report the bug in #report-a-live-bug please patiently wait for a fix from tgc

[simple gulch]

OK

[low narwhal]

I wanted to uninstall and install again and now I can't install anymore 😭

[simple gulch]

But i not ununstal

[thick grove]

Do you have at least 6gb of free storage?

[knotty spade]

Yeah it's not in the play store anymore for my phone

[simple gulch]

Comming soon i going playing mario & luigi superstar saga on my boy

[low narwhal]

I have 33 gb of free storage

[low narwhal]

Same for me

[knotty spade]

What kind of phone do you have

[thick grove]

Sorry. I didn't beackread the chat. Didn't know sky doesn't get shown for you in Playstore.

[low narwhal]

Samsung Galaxy A54 5G

[knotty spade]

So it isn't the phone model because I have a pixel

[thick grove]

https://play.google.com/store/apps/details?id=com.tgc.sky.android

Clear Playstore's cache and restart your device. Then check if sky is shown again

[knotty spade]

I did try that and it was still showing this message

[frosty oxide]

my screen showing slow internet but my wifi is fine

I CANT DO THE SHARDS

[misty iron]

Same 🥲

[novel mauve]

ME TOO!!

i am very possitive my internet is fine i was even able to play my other games that are very wifi needy than sky

[median bear]

Oh my, so i am not the only one to have these crashing 😭😭
Me too, can't go past the logo.
But I don't see any msg of my device being not suitable on the store 😭😭 please, someone fix this

[sonic palm]

Hi!!

[noble crater]

anyone else's geyser bugging?

[arctic vessel]

hi, can someone help me?

I can't pick up the candle, I tried to leave and re-enter the game but nothing changed, same thing with the icon on the top right corner

[pseudo rune]

The cog is a known bug. As for the candle, it can be finicky. Try moving around the candle and that there is not the poor connection sign.

[arctic vessel]

hmm I'll try, thanks

[small grove]

Hi, does anyone else have the problem that the server changes while they are with another friend? "wifi as bad connection" but my internet works fine in other games 🙇‍♀️

[arctic vessel]

yeah It's a server split, happens since the start of the game

[small grove]

even in Home it is happening to us 😭 it's a bit frustrating

[autumn nimbus]

It's the server, not your wifi
everyone is having this problem rn

server splitting every 2 minutes

[pseudo rune]

Yeah, I tried on both mobile and switch, constantly getting connection issues. Hope it gets fixed soon.

[safe heart]

Hello..

Is there any one have same issue as me in the game..

1- I can't join a friend.
2- When I light all the friend at home, some of them are not lightning.
3- when a friend be online at the game It doesn't appear to me just like they are not online..
4- the wifi mark shows up even my internet is working well.
5- It appears to me that there is an unread notification, but it doesn't show when go to check it!!

[brittle gate]

Same here hahaha

[small grove]

same problem, but they are #known-issues

[vapid lagoon]

yeah

[lofty pond]

hi, does anyone have a problem where the chat does not open in the home location?

[strange sapphire]

I figured out with a friend that we are indeed in the same place, but just unable to see eachother (despite the wifi logo appearing).
The plants that she burn will not be burnable on my end (i still get the wax)

Some places like the grandma and trial 2 are not affected and you can see everyone

[frosty oxide]

sky be having so many bugs 😔

[sinful plover]

Hi,Is there anyone here whose game crashed after TGC lego???

It started happening after the update

[queen flume]

TGC, please stop breaking your game after every update.

[civic garnet]

Same here, I can't play at all

[olive pecan]

Same! I wonder if they will fix it up as soon as possible... I wouldn't be able to complete the season if I miss the dailies today...

[civic garnet]

This happened before and they promised to give compensation which is supposed to be this week but till now nothing at all

[sinful plover]

I'm experiencing the same thing in beta but it's still not fixed

I hope they fix it as soon as possible

[left granite]

hey everyone, its 5 o'clock now... for me atleast

did the crashing stop? or do we have to wait till monday to play sky again

[ionic linden]

You don't need to wait 'til monday mate, it will be fixed after a few hours, devs are now working on it for sure

[left granite]

i hope so, i need my candles 😭 and i heard someone say that they wont fix this in the weekend

[civic garnet]

Nope, I just started the game and it force closed again

[ionic linden]

Devs don't sleep and they'll do anything for the sake of the community, right @terse rover ?

[steep pine]

please don't ping the devs.

[thick grove]

Rather cold pinging people in general

[junior igloo]

Oh the crashing is a Sky thing not a device thing!

[heady lodge]

Did anyone try filming?
Somehow it doesn't save the video anywhere🫤

[thick grove]

You'll have to upload it. It doesn't save to your device at the moment

[zealous juniper]

no way this is happening again

[final crypt]

Is there who's having bug that can't see every clickable buttons in game?

[deft stone]

Talking about recording
Does ur camera smooth or a bit kinda lagy

[gritty delta]

For real

[dapper frost]

Anyone else having a hard time completing the shard event? 🥲

[uneven fiber]

Shard is broken.

At least, this time, I was able to run the game and do dailies, but from what I've been reading it's another 'great' update.

[tiny vine]

So it's a bug after all

[uneven fiber]

Indeed, amongst others introduced with the new update.

[lofty pond]

hi, does anyone have a problem where the chat does not open in the home location?

[uneven fiber]

Chat also bugged.

[eager garnet]

if you are having issues and do realize it’s a bug please go into #report-a-live-bug and file a report so devs can get infos on it for now it seems like you just have to live with it /lh

[true sorrel]

Hey there's an issue with the shard!!

we tried this 20 times and still it's not working!! 😭😭

[drowsy rivet]

I tried to open sky several times but it keeps closed n says "sky keeps stopping" just in 1-2 seconds, what is happening?? 🥺😭

[true sorrel]

Did u updated it?

[drowsy rivet]

Ohh rightt i ve update it 2-3 hours ago, it was happened(?) some times after updated some months or years ago

[true sorrel]

Maybe delete the game and download it again try that if nothing changed then check your phone check other games too

[drowsy rivet]

I just tried to restart my phone but nothing changed, alright maybe i need to reinstall the game now uhuhu thank u for the help 🥺❤

[true sorrel]

Anytime i hope it works 🤞🏻

[civic garnet]

I have the same problem, been wandering like crazy from here and there trying to find solutions and people who share the same problem

It seems that it's really crash from several android users including me, I can't play it at all since 11 am Europe time after I update my game.

Haven't seen officials claim either of attempt to fix the game, I guess we have to wait till tomorrow then.

[drowsy rivet]

Yeahh tbh i did it at first time that happened some years ago, but there is nothing changed then a day after the game back to normal, please god i hope this time it works 🙏😭

[civic garnet]

We literally had the same issue just like some weeks go, exactly like this after an update 🤣

I had to wait like 2-3 days until I can access the game. The devs promised compensation too for us who experience it but I haven't recieve anything and now we got another crash 🤣

[high wasp]

I'm not able to add friends through code , when I type the code it says null . Is this a bug ?

[eager garnet]

yes it’s a bug, please #report-a-live-bug about it while patiently waiting for a fix for this issue

[sonic widget]

Is the problem in shard location is normal or just me I can't access

[eager garnet]

crashing when trying to enter a shard memory is a #known-issues other issues are not known issues yet but for sure bugs, please report them when you find time to do so

[hoary shuttle]

Can't open sky, I'm using Samsung galaxy S8
Sky version is 0.24. 5 (236913)
PLEASE HELP

[strange pier]

same same I only have time to see the logo tgc and the game closes immediately
I updated it, I deleted it and installed it again, but it continues
Idk, I wrote an appeal but I don’t even know how soon the answer might come. Although even on Twitter ppl write about this and a bunch of other bugs due to the update
(but my phone is HUAWEI P20 lite)

[gritty delta]

Me too the same cellphone and the same problem

[left granite]

I have the exact same phone, and I also already appealed

[crude hazel]

the 0.24.x crashing saga continues 😔

but I've just gotten compensation from 0.24.3 crash issue and it is the best compensation I have ever seen tgc give??? amazing

but yes if you're crashing (again x_x) be sure to send bug report so hopefully they can work out the issue, maybe this time they'll get it lol. it is Friday evening so a couple days is entirely plausible, though the 0.24.3 one got patched incredibly quickly really... maybe just because it had such great range

evening. well, here, it's only 3:45pm yet tgc time lol

[heady lodge]

My friend strangely didn't get the compensation, even if she plays on Android
Does someone now why?

[crude hazel]

my friend hasn't either yet, I'm guessing they're still rolling it out maybe? I got it like an hour ago. there hasn't been any official announcement, maybe they're waiting til all get it? in any case try checking again tomorrow or something

[heady lodge]

Yes, probably. I got it 20 min ago

[olive pecan]

What the... we have the same phone!!

[civic garnet]

I too!

[olive pecan]

What if the current updates and the updates to come will no longer be available for our dated phones? I'm gonna cry.

[civic garnet]

Where do I get the money to change my phone ajdshak pls

Another attempt to open the game and still crashes
Please give good news tomorrow, I'm begging. I really want to play so bad

[ornate stump]

Are there any iOS users here who use Canvas?

[civic garnet]

Um this is android users channel my friend

Maybe try asking in another channel

[ornate stump]

oke soryy brather

[fresh forum]

Hello... my Android friends already received their candles by email but I haven't received anything, could this be a bug?

[maiden plaza]

If you not affected by version 0.24.3 or 0.24.4 crash issue then there's no compensation

[uneven fiber]

Some friends are reporting they got 45 candles, 15 seasonal candles and some green trail spells!

[maiden plaza]

Hm so 3 days compensation, and I think some got 18 sc because they have pass?

[uneven fiber]

I guess....so everything else checks out? Only SC vary if you don't have the pass?

[maiden plaza]

It what I think, I saw someone said they got 18.
And also someone said they got even without being affected

[vagrant acorn]

I can confirm: 45 regular candles (White candles) and 18 seasonal candles. And the message said that a few green trail spells will be received on a separate message. (0.24.3 compensation)

May be the 15 to 18 difference is the pass...considering 3 days...

[uneven fiber]

Ok. So 18 for pass holders, and 15 for no pass. Makes sense. 45 for everyone.

[vagrant acorn]

Indeed.

[uneven fiber]

It's a great compensation i must say.

[vagrant acorn]

I agree. Thank you TGC.

[charred violet]

Any news on two ember?

[vagrant acorn]

That is not an Android related question.

[gaunt berry]

I don't have any thing but actually I use Android too 😭

[vagrant acorn]

if you are asking about the compensation, it was, most likely, for certain Android devices, the ones that suffered crashes

[gaunt berry]

I encountered many errors after the update. And I still couldn't retrieve the shard on that day. It is still the same this morning. Why am I not being compensated?

[vagrant acorn]

Today's compensation was for certain Android devices crashing with 0.24.3 and 0.24.4 Updates. Regarding to .24.5 Update...some issues have been stated by Devs at #known-issues

[gaunt berry]

I actually have all of issues when i have update

[unborn atlas]

How will they know if you're affected by the crash or not

[opaque goblet]

I'm not getting the mail compensation for android users

[unborn atlas]

I didnt get mine as well

[opaque goblet]

My girlfriend got hers and told me about it but when I checked the gear has a flashing dot but there is nothing there. At least it's not just me

[unborn atlas]

The settings thing is a bug however

[vagrant acorn]

bug reports help devs to identify the devices that have severe issues.

[unborn atlas]

So if you dont report it, you wont get compensated? 🤣

[vagrant acorn]

Not exactly. But it helps devs to try to identify what is going on

[opaque goblet]

Have to submit bug report in game I'm guessing because it doesn't give option to type in those channels on here

[crude hazel]

no, react to the bot message at the end of #bug-reports-android

listen normally tgc is absolutely horrible with compensation. 45c, 18sc, "several" trail spells, plus days of fortune extension is absolutely astounding. to my knowledge the 0.24.3 android crashing was incredibly widespread (versus .1 and .2 which were smaller groups). perhaps they are rolling out compensation vs sending it to everyone at once. up above there was I'd gotten it an hour before and someone else had only gotten it 20 minutes before. all this to say, if you haven't received anything yet, maybe check back tomorrow or something :)

[opaque goblet]

Yeah. Thats not working😂😂

[crude hazel]

do you have pm's on? the bot pm's you

oh... weird

[opaque goblet]

I thought so also 😂😂

Then it says the report is canceled because I didn't respond within 1 minute even though it won't let me respond 😂😂

[crude hazel]

bug reports can be such a struggle sometimes 😔

[flat isle]

Hi, I'm having a problem with not being able to get the candles that TGC sent to Android users, the gear has a red dot but when I click, nothing pops up

[clever agate]

Known bug

[flat isle]

Do you know how to resolve this? 😞

[opaque goblet]

It finally let me send it

I think 😂😂

[unkempt aspen]

I'm on Android and yet I didn't receive any compensation from all these shenanigans but others have?

[clever agate]

I mean the only way is just to wait

[clever agate]

Can also send a report in-game

[fallen osprey]

How come the account that I rarely use got the compensation but my main account didn't get any 🫠

[feral patio]

@long yoke

[steady gust]

Hi all, I posted this on Reddit and a few other people said they were experiencing it too, but does it feel like the controls are sightly off for you guys as well? I feel like I'm flying more when I try to look around. I've also noticed that I press one button but it thinks I tap the one beside/above it. (I.E. When I try to go home, I open the piano instead.)
And while flying, sometimes my character will flap when I'm not even pressing the screen. It feels like everything's slightly off

[crude hazel]

I saw a bug report saying something like that, not sure if I was getting it also though

[unborn atlas]

Yeah i keep pressing my instrument too when i wanted to press home lol

[subtle matrix]

hey chat. uh. is SP price on mobile more expensive than on PS4 or is that just me with IDR

[balmy sapphire]

Why I didn't get candle compensation

[vagrant acorn]

The compensation was for certain Android devices crashing with 0.24.3 and 0.24.4 Updates. If you truly had those said issues and do not receive the compensation soon, you may report the issue or contact support.

[frosty hamlet]

My game won't even open

[vagrant acorn]

with the current .24.5 Update?

[frosty hamlet]

Yep

[civic swift]

same

[vagrant acorn]

If you already checked is not a connection /wi fi or data issue, have enough space in the device, etc. you may file a report to let devs know in detail about this issues you are experiencing.

[civic swift]

There's lots of reports in the android report channel already, so there's probably no need to report it

Not sure why it's not on the known issues list yet. Might not be impacting that many users?

[vagrant acorn]

#report-a-live-bug or #bug-reports-android

May be that...not sure yet.

[lavish condor]

where my compensation?

[vagrant acorn]

We are not Devs...we are players like you...we don't know

[civic swift]

It's probably better not to report it right now to avoid spam, but you can look through the #bug-reports-android channel to compare your issue to some of the other ones and see if its different

If it's different then it's probably worth reporting there :)

[west wolf]

!support Anyone missing compensation make sure to close and reopen the game if you don't receive it then I would recommend waiting till daily reset.
If nothing appears then please contact support in game

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[frosty hamlet]

Checked reports, there's definitely a few people who also can't get past the loading screen without a crash

Feel like they need to just soft reset the whole game at this point 💀

[civic swift]

^Yeah, I'm in the same boat right now.
It's frustrating, but it seems like there's a lot of issues for the devs to work on right now

Haha idk if it's bad enough for a soft reset, but there does seem to be a lot of problems this month

[balmy sapphire]

Where

[civic swift]

I think having the android crashing issue on the #known-issues list would give me at least a sense that they know and are working on it, but I'm sure it will get there

[vagrant acorn]

#report-a-live-bug or #bug-reports-android or just !support #android-questions message

[balmy sapphire]

alright thanks

[civic swift]

I decided to make a report about the app closing after the TGC logo appears even though there are a bunch already. It seems like it might mostly be an Android 9 and Galaxy S8/A8 issue?

Which could explain why it's not on the list of known issues yet if it's only for a few models/platforms

[steep pine]

The S8 series crashing was in beta for a while which got fixed in one build then crash again in the following one. It's still crashing til this day. I'm not sure how TGC is gonna prioritize it considering it affects phones with an old mali GPU.

[wet relic]

hi hi, my friends android is also having issues, they’re playing on a newer android phone ( Samsung Galaxy s21 ultra) and their phone says the game is not compatible with their device? does anyone know what to do :(?

i’m sorry if that’s been asked already)) i just am not sure what to do :(

[open maple]

I don't even have the emailll 😭 I'm lostttt

[open maple]

How can I report it 😭

[small grove]

I haven't received the compensation either

If anyone knows where I can report it in case the email still doesn't appear, I would be grateful.~~

[west wolf]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[runic quartz]

Hi !! Me and my friend had a big bug since yesterday : we can't play anymore. The game is crashing as soon as we launch it... is someone resolved this kind of problem? I already clear cache and datas and reinstall the game without success...

[civic garnet]

Nope, all we can do is to wait until TGC do something with it.

It's frustrating I know, others talk a lot about the bug but some of us can't even open the game

[runic quartz]

Yes that's our case... I wanted to buy something ingame before the end of love season, but I can't... 😢 What's happening with the game these times, I mean, there is so much critical bugs...

[west wolf]

Unfortunately this is also fault of certain Androids due to software updates after the build is initially tested on beta prior to it so things like crashing and being incompatible happens

[runic quartz]

Do you think that it would work better if I force upgrade my android with custom rom android 12 ?

[west wolf]

!support Ensure to #report-a-live-bug stating the right info, your device model is very important to fix these issues and if you haven't received previous compensation after reset then contact support via in game or by their site

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[west wolf]

Make sure your phone is updated to its latest model, if others with the same device are experiencing the same issues then it's best to wait for tgc to fix first

[runic quartz]

My friend has the same device and experiencing the same problem

[true moon]

I noticed all the reports l or most of them) having this bug have Android 9 🤕

[left granite]

no

i have a galaxy A8 and ive had the launching issue since the update came out

i dont understand why it takes so much time to fix

[sinful sky]

Hi, since the new update, I can't log into my account with Facebook
Does anyone know what I should do or have a similar problem?

[left granite]

you can make a bug fix in a day right? why not fix the crashing just as fast

[left granite]

no idea, i suggest filing a bug fix thingy

[sinful sky]

Thank you

[left granite]

mhm

[flint belfry]

Can anyone tell me how to fic this? #screenshots-and-videos message

[terse vault]

Why i don't get candles TT

[strange pier]

Really

[west wolf]

Report in #report-a-live-bug currently meditation circles are bugged

[west wolf]

!support If you mean compensation candles, get in contact with support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[terse vault]

Should i really do that tho. It really takes a long time and email stuff

[austere marten]

Just now I tried adding a friend using a code invite.

but we both received the same result.

it says null

[hushed flame]

Same

[proud nest]

Hey. Yesterday i tried to do the treehouse Quest together with Friends and it didin't worked for anyone of us. Is this because of the Update and will this get fixed soon?

[drowsy hound]

Hey I think there red dot in my settings logo

[lunar acorn]

Yes, all part of the update bugs it seems. Fixes should be announced when available.

[lunar acorn]

A current bug and known issue.

[tame yoke]

Is this happening to anyone too? This happened in both of my devices. 😦 and its annoying

[hoary shuttle]

It still doesn't work, I hope tgc corrects this bug
But at some point, our Saturday Galaxy 8 will probably be too old😪

[civic garnet]

Yeah for me too. I tried to open it but still crashes

But I noticed mostly this happened on android version 9, this is so sad

[hoary shuttle]

Yesh, Android Version 9

[left granite]

does anyone know if TGC is even fixing the instant crashing

its not in known issues

[hoary shuttle]

Think we need to mail😪

[left granite]

wdym?

[hoary shuttle]

Mail to tgc about this bug

[left granite]

will they even notice?

theres been a stream of bug appeals about the crashes here as well

not in known issues, so will mailing help?

[hoary shuttle]

I hope and yes ik, maybe they're already working on it

[left granite]

you sure? its the weekend

[eager garnet]

#known-issues message
#known-issues message mailing won’t help i don’t even know to which email you want to send that to. you can contact support through email if you can’t enter the game. they worked on it and for many its resolved, if you are still having the issue bug report it and patiently wait please. if you have another device you could play on then you can do that

!support - the link skybot gives is used to contact support if you can’t access your game.

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[left granite]

its resolved for some people?

[eager garnet]

yes for some devices it got resolved with the update 0.24.4, some are still having the issue tho

[left granite]

BAH! i dont notice any change whatsoever, and i dont feel like tgc is even listening at the moment

[left granite]

my game is 0.24.5, still crashing at launch-up here

it only works on my pc, and thats not handy at all, since i have standard times

[eager garnet]

because it’s a bug, please go ahead and report it you can also contact support through the link from skybot.

[left granite]

i did that link this morning actually ill just do it again

[eager garnet]

then please be patient while waiting for a fix. complaining the whole time won’t fix smth. also contacting them again now even tho you already did yesterday also won’t help you

[left granite]

actually

kind of dumb of me but i used the wrong email, so i think i have to do it again now

[civic garnet]

Just reported mine. Honestly I was a little disappointed that this crash doesn't included in the Known Issue.

Is it because it's not as big of a deal as the other bugs that many people encounter? It's just sad. But I'll wait still.

[left granite]

exactly what i was thinking

no matter how big a bug is, why isnt it in known issues? it just gives off the impression they dont even know the bug is there

[eager garnet]

look, the crashing for nearly all/many devices got introduced with the version 0.24.3. they fixed it for some/many devices with the 0.24.4 update, people were still having issues. we got the new update which is the 0.24.5 now and crashes got introduced again. tgc thought it got fixed with the 0.24.4 but didn’t state of being aware that some devices have the crashing again because of the 0.24.5, YES it’s annoying. NO tgc isn’t ignoring android users or thinking that it’s just a small issue. some bugs are more complicated than others, some are more common than others but that doesn’t mean there is no plan on fixing it generally talking

[left granite]

rico, thanks for the hope, but even then, im missing entire days worth of farming for candles, you cant deny that fact

and from what ive heard they dont even give compensation that owns up to what is lost from those days

[civic garnet]

Actually they did give compensation but maybe we didn't know bc we can't even access the game

[glad arrow]

Sup guys
Why I can't find the pinky tie in the gifting options when I'm trying to gift my friend?

[civic garnet]

But I haven't recieve any email regarding the compensation so idk really

[left granite]

hmm, yeah might be so

[steep pine]

Make sure you are standing very close to the red caped npc in the aviary house.

[karmic hazel]

Where is my compensation, even though I was affected by many mistakes?

[civic garnet]

Asking the same question too

[sinful rapids]

I can't get the compensation regarding the bug that occurred during updates I need my season candle back I got a season pass and I missed some season candles because of it

[true moon]

This is what I fear
I too have Android 9 and I really hope this can be fixed soon

[fast hearth]

Argh, I still can't log innn

[true moon]

Me neither and I already updated the software 😔

[fast hearth]

Same and dam thats saddening

[true moon]

I just hope this doesnt mean we cant play anymore on our older devices bc some of us dont really have a second device

[fast hearth]

Yeah and backing up all the data is just a big problem

[true moon]

I want to believe it wont be like that and its actually something they can fix

Lets stay positive for now

[fast hearth]

still would be a real bummer if older devices get thrown into abyss like that

[true moon]

It wouldnt make sense to do that mid season knowing some people do have the seasonal pass 🤧

[fast hearth]

All we can do is hope that it will get fixed as soon as possible

[left granite]

i have the season pass, and a galaxy A8 i just want this fixed istg

if this stupid sh keeps up, im never buying anything again, and sky is off my phone, off my mind

you should all do the same, i even urge you too. Maybe they might be more carefull before they implement stupid updates that break everyones sky experience

[civic garnet]

Pretty sure it's gonna be like the last update in this early February where you got to wait until Monday to be able to access the game

[left granite]

i will sue them if they dont give all the lost candles and seasonal candles back from lost candle runs

it would be a shame to let earlier effort go to waste, but honestly, its just not worth it imo if this happens every other month

[civic garnet]

But I'm sure they are doing their best to fix it! Goodluck waiting guys I'm out.

[true moon]

Might be useless but I tried mailing them, give 1 star rating, making a report here in the server and even dm through instagram about it
I was thinking people could pressure them like this but its tgc we're talking about 🤧

[fast hearth]

This game is really cool and all, but knowing that something like this could happen makes the game very unplayable.

[left granite]

a game like sky cotl is time locked whereas you need something finished before a certain date, or what you want is totally gone. Things like this is just stupid

[left granite]

case in point

[mortal steeple]

Hello skykids can I ask why there's always red dot on my settings? when there's nothing

[fast hearth]

It's a bug

[orchid hearth]

tgc and my candles I don't see that they have arrived and I play on android

[ashen sierra]

I have notification but I don't have anything. Is something should be in my inbox?

[civic garnet]

It's a bug

[versed elm]

I wish i could play the game by having it actually start ._.

[fast hearth]

guys is there a compensation? my notif says there is but when I checked it, nothinf was there!

[civic garnet]

Yeah there are people recieving compensation, some not idk what happened but you can report it ig

[fast hearth]

where can i report it?

Same...

i want my candles like everyone else's 🥲

[civic garnet]

!support
contact support if you were affected but didnt receive (I copied this from someone in the chat)

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[fast hearth]

almighty! TYSM 💖

[strange pier]

I don’t want to ping a person, but somewhere above I saw a message that the solution to the problem with the game crashing would have to wait until Monday, and I just-
bruuUUuUuUh

[thick grove]

You can turn off ping when replying

[strange pier]

ty

[jaunty phoenix]

oh god what about our seasonal candles

[strange pier]

💀

[rain widget]

Android users received candles as an apology, right? I didn't earn them

[wispy flower]

I heard about a reimbursement given to android players as well and haven't received them either. I do have the notification red dot by the gear button that doesn't go away.

[fast hearth]

Don't tell me we have to wait 2 days to play the game- Bruh💀💀

[strange pier]

I hope not

[fast hearth]

I guess we have to suffer

[stoic grail]

is there compensation mail?

i dont see any, only the red button on setting

[civic garnet]

Well this one is a bug

[civic garnet]

There is for players who affected by the previous crash around 9th of February till 11th.

I was affected by it but I couldn't check if I get the compensation or not since the game is AGAIN Crash exactly like last time.

[stoic grail]

my friend didn't affected but also receive the compensation too.

[left granite]

why do they manage things like this so badly

[civic garnet]

Maybe bc our version of android is too old for all the newest update? Idk

[open maple]

Well after all crashing and bugging, atleast in the end I received a jiggling gear icon smash into my face as a compensation, no candles

[civic garnet]

Oh wowwwwwwww now that's kind of unfair

[left granite]

i payed them, i think i deserve to just play the game like any other. Not to be a karen

[covert chasm]

I can't do this ss quest can someone tell me why?

[west wolf]

All meditation circles are bugged

[strange pier]

Oh yeah. To be honest, I don’t even care about compensation, I was going to buy a pass towards the end of the season, and in principle I spent a lot of money in the game, so I wouldn’t want to lose everything like that and sit with nothing until I earn money for a new one telephone
so let’s hope that this is just a monthly bug that will be fixed (this is also the first time this has happened to me, I didn’t know that this happens with almost every update)

[covert chasm]

｡:ﾟ(;´∩`;)ﾟ:｡do u know how long to fix it ?

[hardy haven]

I've been having this problem for several days myself, not only with that mission but with several, including Aurora and moments guide

[west wolf]

Best to #report-a-live-bug so tgc knows since in known issues it seems to only state about shards circles being bugged

[left granite]

me too

i've played since a little before the aurora season and quite frankly, i dont understand why this is so hard to fix and that this has to take so long. People in this discord can tell me to stop complaining, but i wont. Cause you'd expect for a company that won an award, and has so many players, that they would try to fix everything. no they wont.

yeah, like atleast let us notice that you know! but they wont even give us that

exactly

i play like 7 games at the same time on my pc, im gratefull for the demo, but i need my phone back i can't keep doing this

[strange pier]

spam crash issues?
(ok, maybe that's too much)

[left granite]

if they still havent noticed, spamming will never be enough. Continue

[strange pier]

eh

[left granite]

exactly

[strange pier]

alas, only here and on Twitter I see several people with this problem

[left granite]

im galaxy A8 is that old? its 2018 model

[civic garnet]

Yeah I notice the same thing.

[civic garnet]

The version? Mine is 9

[left granite]

wait, wasnt it fixed for 9? i thought only 8 was having issues still

[civic garnet]

Mostly I saw in the bug reports for android, it's version 9.

[fast hearth]

Sky is competable with android 8 and higher, so

[left granite]

seriously

[strange pier]

I have a Huawei with Android 9, played on the lowest graphics, and sometimes the game slowed down, but c'mon, it’s not that bad, I can still play

[left granite]

then what is taking them so long

[fast hearth]

I think they are focused on fixing things like Eden and servers, some visuals maybe? But I don't know exactly

[civic garnet]

No idea, maybe there are more important stuffs for them to fix
We can wait (I am on the edge of giving up )

[strange pier]

bruuuh-

[left granite]

if i was part of tgc i would have suggested everybody could play the game first

if this is happening to me a second time, i quit

[strange pier]

I like how "android questions" became a place to discuss the game crashing🤣 👏

[left granite]

yah, cause 80% of android peeps cant even access the game

[strange pier]

I can hardly restrain myself from throwing a GIF, because I don’t remember whether it’s possible to do it or not

ahjhajhajfjk yeeeah

[proper niche]

My friend got 45 candles compensation, but I didn't? Do we receive that gift at different times?

[civic garnet]

Did you get affected by the last errors of the game around 8th February till 11th?

If so, and you didn't get the compensation then try to report it.

[median quest]

!support Were you affected by the startup crashing some Android players experienced on version 0.24.3?

If so, you should contact support ⤵️

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[left granite]

liliz, we are the same right? we still cant get in? if im right, then asnwer me this. Why dont we get the compensation?

[proper niche]

Alright! I'll do that. Thank you

[civic garnet]

Because we can't check if we get it or not since we can't enter the game.

Or is there any way to find out?

Last time before I update the game, I don't get anything.

[left granite]

luckily i have a pc, which isnt nice to play on atm for personal reasons, and i checked

there is absolutely NOTHING

[proper niche]

I'm now stuck like this...

[civic garnet]

Oh wow then try to report it
I suppose you can get it through PC (maybe)

[left granite]

empty cache, re-install, 15 second phone outage, then boot up again and try to delete sky data if it persists, if that all doesnt work, file a bug appeal

[left granite]

ive already complained about the startup crash thats still happening in this 0.24.5 update

right now, im hoping they fix that first. if the compensation isnt in my mail thereafter, im reporting it then

[civic garnet]

I guess do it through this

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[strange pier]

I submitted a bug report again because-
Yes

[left granite]

keep doing it

maybe it will be in known issues that way

[rapid glen]

Good afternoon, I have a fairly serious problem, many people received an email from Compensation that gives 45 white candles and I still haven't received anything, why haven't I received the email yet? :(

[left granite]

report it

[rapid glen]

I have reported this but I still haven't received any solution or maybe they don't understand what the problem is that I've been having since yesterday.

I say maybe because I'm not entirely sure.

[civic garnet]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[rapid glen]

I already reported it, but I feel that there was no change or any message that tells me if they have already reviewed it or not

[left granite]

same

[median quest]

As said in the bot message, Support can take a bit to reply

Especially with the state of the game right now, there's probably been a flood of tickets they'll have to go through

[gloomy atlas]

...................

[civic swift]

I think generally it's best not to send duplicate reports. It could actually slow down the process of getting to reports as it takes more effort to get through the inbox.

There's lots going on right now for the staff to handle, so unfortunately we might just have to wait patiently for a few days

[dusty elk]

Hello! Please explain to a newbie how to write a bug report? All interaction buttons in the game have disappeared...

[civic swift]

If you go to the #bug-reports-android channel and click the little fire emoji you should get a dm and the bot will walk you through the reporting process :)

[eager garnet]

!thatskybug - the bot has a message link (last blue thing) which you can tap which has instructions, the bug report channel ( #report-a-live-bug ) also has small instructions at the very last message to which you have to react to with the flame symbol and make sure your dms are open! the bot will dm you and ask questions about the device and the bug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[strange pier]

bruh gif died oh well
ok, in any case, I wouldn’t have enough time for spam, so I’ll keep quiet. But the waiting kills

[civic swift]

Yeah, it's pretty frustrating. I had been looking forward to playing this weekend

Although it's a good reminder to me about how much I enjoy sky

[dusty elk]

Thanks! 💞

[civic swift]

[gusty cobalt]

I have a problem with the red dot thingy someone know how to make it disappear? 😞 Its starting to affect my gameplay and I can't focus on the game cus of it . Please help!

[rapid glen]

Hey!, What does that "Star" button mean?

I've never seen it before, I'd like to know what it is, please.

[gusty cobalt]

I don't know tbh

[ripe seal]

its a star feature that can be activated with irl merch from the store!

e.g. a pin with a star feature can activate something in the game

[rapid glen]

Hmmm, I don't understand it well, sorry

[eager garnet]

hi! pretty much everyone has it right now and it’s a #known-issues message you can report it still if you want however you can’t fix it, you have to wait for tgc to fix it (and please be patient while waiting for a fix! thank you!)

[ripe seal]

sky sells irl merch such as pins and plushies. some of them come with a star on them, that when you activate it in game, will give you something ingame! e.g. let you wear a special cape

https://thatskyshop.com/pages/what-is-star

[rapid glen]

Oh, I thought it was an option to search for stars or winged light

[ripe seal]

you can do that somewhat with map shrines

[tardy prairie]

hii guys, did you also got in inbox a gift as a apology for android issues? i did not but my sister did and we both have android ://

[rapid glen]

I know, haha, thanks u

[eager garnet]

it’s a compensation and yes many have got it while no many haven’t gotten it but they were affected by the crashes which caused those player to not be able to play during a time period. if you were affected of this issue (constant crashing and not being able to get into the game at all to play) you can contact support about not having got your compensation. support will take some time to respond tho! so please be patient while waiting for an answer

[tardy prairie]

thank youuu, btw yea i was and that why im super confused why a didnt get any, can you please tell me, where do i contact the support? i never did it so im kinda confused XD

[eager garnet]

last try before i give up because im hitting a filter somewhere

[tardy prairie]

t-t xddd

[eager garnet]

!support - if you can currently enter the game it would be better if you contacted them in game (first part of the bot message)

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[eager garnet]

jhhjsh there we go i figured it out it’s quite confusing how the data of tgc decides who gets it and who doesn’t, i also don’t see through it tbh

[tardy prairie]

thank you sm, i texted them, i hope they will respond

[woven cosmos]

Hello, I have a big question, is it normal that you don't receive the compensation candles for the bugs that happened? I honestly suffered from the fragment bugs, sky closed about two times, I changed servers about 10 times in less than half an hour, I don't know if it's normal that you don't receive the normal candles and the seasonal candles

[tardy prairie]

happend to me too

[steep pine]

I think TGC is able to trace the device your skykid started on and determine if the device fell under the affected device models.
An account that started on the S8 got compensation when i logged into it with an S24. I did not file a crashing report coz i stopped using that S8 to play.

[woven cosmos]

My cell phone is a Xiaomi, I'm not sure if it counts

[eager garnet]

i heard from someone only playing iOS that they got it

[true moon]

I read this version (0.24.5) should still be playable for Android 8 and above
So everyone having the crash issue who has Android 9 or other should be able to play and this is just something tgc has to fix
Im hoping this really is the case

[fast hearth]

I can't afford a new phone and Sky has been running fine on my old Galaxy S8 up until now. :/

I miss playing. Even paid for a Season Pass and everything. Really do hope they fix it.

[true moon]

Same here 😦

[jaunty phoenix]

ye fr same why this problem of not been able to enter the game by some Android users still not included in known issues?

[stone ledge]

tgc try to not make me wait 2 days just for me to see the same issue of not being able to play sky at all challenge (impossible)

honestly so irritating like I WANNA HAVE FUN WITH MY FRIENDS

[fast hearth]

i don't get why it's bugged out this bad from the latest update when every other update has been fine?

[stone ledge]

On god? I was so excited for the new features just for the "Sky has been frequently stopping" issue shoved into my face while i just get NOTIFICATIONS OF MY FRIENDS LIGHTING MY CANDLES

[true moon]

Yeahhh I dont really know why its not a known issue when a lot of players are affected and it is as serious as not being able to play
The other bugs are not as awful as that

[fast hearth]

i wanted to give my s/o their season pass (finally!) and i can't because i hear the three first notes of the intro then my game crashes. 😔

[fast hearth]

hello, I play on Android samsung S8, since the last update of Sky I can no longer access the game, at each start the game crash

[true moon]

A lot of us are having the same issue 🤕 all we can do for now is wait til they fix it

[fast hearth]

Do you have a samsung?

[true moon]

I'd recommend making a bug report in this server

[true moon]

Yeah 😦

[fast hearth]

I’m not used to discord, I don’t know where to ask, I wrote to the moderators. do you know the right rubric?

[civic garnet]

You can report here #bug-reports-android

[fast hearth]

And i m french and use reverso traductor

[civic garnet]

When you see a flame purple icon underneath the post, click on it and you should be able to get a message from the bot that will help you to report the bug you're having.

But first you need to enable direct message from this discord server.

[orchid hearth]

It is unfair that I have not received the candles and tgc does nothing

[civic garnet]

Have you report it?
Try contact it through Support, but it might take a while 👇

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[crisp canyon]

There's a flashing red dot on the gear icon, but when I click on it there's nothing in the message box. What can it be?

[maiden plaza]

A notification for everyone who didn't read through the scrooooll of known issues

[west wolf]

Yes it's a issue rn leave a #report-a-live-bug , if your friend is on another device (switch ps pc) let them add you instead.

[noble geyser]

Hi, I just wanna ask. Is this a bug? I can't see the spirit

[west wolf]

Yes this is the days of Fortune guide that's just been, it's currently bugged in old home

[noble geyser]

Nooo, that's too bad 🥲 Thanks for answering btw

[feral patio]

Do we know if the compensation will be random? Or to everyone in general?

[fathom trellis]

I didn't experience a single crash on android while logging in but I got compensation for the bug, maybe the compensation was sent to all android devices. ㄟ( ▔, ▔ )ㄏ

[feral patio]

I know some players that had severe issues with the bug and haven't received it

[red kestrel]

hey guys, if the ticket event is over, is that remaining tickets will be converted to candles?

[analog oxide]

Tickets will disappear and will not be converted or transferred after the event is over.

[red kestrel]

i see, thanks for answer bruh

[fast hearth]

has anyone tried adding friends through sky codes? just wondering if all android phones are experiencing this bug or certain android phones/ver only

[merry cloud]

where does in-game records save??

didnt find in gallery

[outer hollow]

#known-issues it doesn't. You need to share it somewhere to save it at the moment

[merry cloud]

oh thanks

[boreal hill]

I cannot open the game and I am missing 2 consecutive days of the season dailies 😣😣😣

[fast hearth]

It's been two days, can't open the game yet.

[sterile eagle]

//How to get old coliseum back?
I don't like how Aurora season made it. It's buggy, stairs are blocked with that giant "brick", columns are ethereal (No collision) and there's invisible block of something solid I stumbling upon all the time. 😦

[west wolf]

You can't just change it, you can do leave #live-feedback about it though, I find the weird cardboard cutout trees awkward as well

[boreal hill]

I know 😭😭😭

[fast hearth]

I'm really wondering if tgc is going to do anything about it, because they're not giving us any news or solutions

[west wolf]

Atm it's very late for their timezone, staff need to live and sleep and everything else, all we can do is have patience and make sure to leave #report-a-live-bug and mention compensation as well

[fast hearth]

yepp

[civic garnet]

Actually they said to wait until monday

[fast hearth]

Oh💀

[bitter lion]

I have not received the android crashing compensation, even though I am using an android device

[civic garnet]

If you experience the crashes between 8th February until 11th and didn't get compensation. Contact the Support and tell them your problem, but it might take a while until you get an answer so yeah has to be a lil patient, here ⤵️

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[bitter lion]

Ok thanks

[left granite]

The crashing is still there?

Good god.. if we have to wait till monday, they better give compensation to us

[civic garnet]

Yes sadly

[left granite]

Liliz, we're in this together 💪

[small copper]

help my game willl not proceed beyond the opening screen with those waves. It just stays stuck on the animation. Tried switching to mobile data too but it just won't load

[small copper]

Just stays like this. Anyone else having a similar problem?

[quasi girder]

I have the same situation but I don't pass of the logo in the screen, I don't see the waves ...

[civic garnet]

Any unusual thing and is not listed in known issues

You can report it here 👉 #report-a-live-bug

[left granite]

you can, but thats also broken rn, frankly, sky just isnt worth it to play atm. Just delete it off of your phone for the time being, waste of space it is rn

[left granite]

eveything in sky is either glitched out, or just broken atm 😭 most of, which i dont know of, since i cant even enter sky on my phone

[small copper]

Lol I was feeling a bit happy cause I got compensation despite crashing only 3 or 4 times during those days... looks like I'm locked out as karma

[left granite]

oh you also cant get in atm?

yeah no ive had they are fixing it on monday

irresponsible is what tgc is

[last reef]

Whos going to eden

[steep pine]

You can try asking in #looking-for-group-live

[fast hearth]

An 12
Chats stopped working for me

[fast hearth]

I went there and safely carried a friend with me

Just don't try to fly

See the patterns

[last reef]

Hell nah im only 80wl and im not going alone

[fast hearth]

First one 33, second one 27 and now, 54 and 54 back

I died twice btw. One with assistance other with no assistance

[last reef]

Inees ascended candels and for wing buffs too

[fast hearth]

Yeah, got it

[idle spire]

Hii, is it normal that i cant claim the reward from the mail ? (Sorry my eng is rlly bad)

[slow hearth]

Wait there's a reward?

[steep pine]

I think they meant to say compensation

[next gate]

Yea i have the red dot but nothing in my mail? T^T

[civic garnet]

That's a bug and it is listed in #known-issues it will be fixed soon.

[winged cedar]

I was affected badly with the android crash issues
Yet I got no compensation candles

[civic garnet]

Might consider to contact player support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[frank nest]

Why did I not receive the mail with the compensation?

[civic garnet]

Were you affected from the crash on 8th Feb till 11th? And an android user?

I assume you were so may want to contact the Player Support ⤵️

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[frank nest]

Oh I guess my phone was just being slow again or something it's there now

[civic garnet]

Ah ok.
The compensation is only for the android users that affected by the crash during that time period

[left granite]

thats stupid

we are experiencing the exact same

[civic garnet]

How?
What I mean is this compensation isn't for this current crash but for the crashes that happened on 8th of February until 11th.

Here

[left granite]

will there be compensation for our crash? if so, how much?

[civic garnet]

For this current crash, I have no idea.
No news yet, the dev only said to wait till Monday for them to fix it.

Nothing about compensation.

[left granite]

i'll try asking if they dont send it out, it would be so unfair if they dont

[civic garnet]

Probably there will be another compensation, I mean cmon it's 3 days for me I can't access the game.

The last crash was also this long.

[left granite]

how many crashes can they get? lmao

its also just so easy for them to review an update they send out to see if its compatible with all devices before implementing. head palm

[civic garnet]

I have no words for that, also nothing else to do than just wait patiently

[left granite]

are you feeling patient about this though? or just doing it because nothing else can be done

[civic garnet]

Both?
Honestly last time was like this so, I have experiences haha

[lucid creek]

Does someone have a problem of the crash?

Because I do

[civic garnet]

If you read closely our conversations here.

Yes, I do.

[fast hearth]

If you use a Samsung Galaxy S8 the game is currently unplayable as of the latest update.

[civic garnet]

Exactly.

[lucid creek]

I was literally waiting for 2 days from now

[civic garnet]

Might want to report it here #bug-reports-android

[lucid creek]

I did that

[civic garnet]

Good! Then we have no choice than to wait till Monday

[fast hearth]

It's the weekend. They might not resolve it until next week.

[lucid creek]

Oh ok thx

[surreal hemlock]

Hii so im logged into sky on my android phone and my ios phone, am i eligible for compensation? I had most of the issues on android(its where i mainly played i dont usually play on my iphone)

[left granite]

you should be

i have issues on my phone and i am trying to make up for it by playing on the pc-demo, but i still cant do everything, so if i am eligible, you should too

[surreal hemlock]

God i hope so i missed out on a bunch

[civic garnet]

If you experience the crash from early Feb yes you are eligible

[surreal hemlock]

that i was🥲

[civic garnet]

I know your pain dont worry

[lucid creek]

The crash in my device started at 23rd February

[fast hearth]

Same. So, with the latest update.

[left granite]

compensation for 0.24.5 hasnt been announced yet

[civic garnet]

Yes same. One hour and a half before updating the game I was able to play and even went to grandma.

[lucid creek]

I hope they can add some days for the season and the event because we are missing this

[fast hearth]

😔

[lucid creek]

[left granite]

good idea, i might customer service and request that

its sad tgc is working with 38 or so people instead of 70 or something

[lucid creek]

Do you guys know when this will be fixed or no?

[lucid creek]

Thank you

[civic garnet]

No problem!

[fast hearth]

What should i type in sky app build

[civic garnet]

Oh you can check your game version, there should be some other numbers next to the game version.

[errant minnow]

MY SKY CODES KEEP saying NULL
WHY DOES THIS HAPPEN

[fast hearth]

Thank you

[gilded echo]

Hello, my friend is on android (doesn’t have discord) and can’t open the app, is that normal?

[karmic hazel]

Where is my compensation? 😔

[civic garnet]

No it is not because there is crash for android users with mostly version 9.
It happened since last update on 23rd of February.

Best to wait until Monday to get news if it is fixed already or not

[lofty flicker]

Does anyone know how to get beta sky?!

[gilded echo]

When will they be able to play again?

[civic garnet]

You can search it on your play store. If it's not downloadable then you must wait until it can~ they are pretty limited.

[lofty flicker]

Ok thank you ,btw nice character

[civic garnet]

Like I said, let's wait until Monday.
Maybe it's accessible tomorrow~

[gilded echo]

Oh sorry i didn’t see it! Thanks !

[civic garnet]

No probs!
Ah yes, he is~

[brave path]

Sorry, I found out that people with android who couldn't play due to bugs were supposed to send a gift, but I don't have anything🥲

[surreal plaza]

same, I can't find anything in the announcement box even though I keep seeing a red dot near it and my friend said that they got it, I'm really confused

[tardy prairie]

guys 😭😭😭😭what is this again

[civic garnet]

Let them know that you didn't get one by contact the Player Support.

[brave path]

I want a candle so much...

[civic garnet]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[surreal plaza]

thank you!!

[civic garnet]

The red dot on ⚙️ is a bug and it is listed already on the #known-issues meaning they are working to fix it.

[steep pine]

react to the flame icon at the bottom of #bug-reports-android and a bot would DM you to guide you through filing a report.

[fast hearth]

I know..., but in the message box it says "You do not have permission to send messages in this channel."

[steep pine]

Because you are not supposed to post in the channel, the bot will do the report for you which you provide the info to it via DM.

[civic garnet]

Try to report it here #report-a-live-bug

[lethal wolf]

I'm so lost rn, was I supposed to get extra candles? (On Android btw)
Cuz I've seen a lot of players get em but I don't got any.

[civic garnet]

Were you affected by the crash between 8th February till 11th? If yes then contact the Player Support for your compensation.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[true moon]

A friend of mine that never experienced the bugs or crashes told me he recieved 45 normal candles and 18 seasonal candles

I hope it is the same this time

[civic garnet]

Dang that's so unfair, some who are affected doesn't even get a single candle

[dense geode]

Same. I play on android and my settings menu is flashing with the red dot because im supposed to have the candles in my inbox but nothing is there

[civic garnet]

Now that's a bug and is listed on #known-issues

[true moon]

Ikr
Some can't even open the game again for this version and now should get everything but double

[dense geode]

I can't find it

[unkempt badge]

Will they fix the friends invite nulling bug ?

[left granite]

Its 3-4 days this time. Normal candles should be more like 60, since the daily light limit is 15

[true moon]

Ooh yes I think this is happening to a lot of people rn

[dense geode]

Oh I see thanks

[left granite]

What I find odd, is that they announced that they are going to fix this versions' crashing on another platform but didnt put it in known issues

[dense geode]

That's odd

[true moon]

I did not expierience the crashes from february 8th but people here mentioned it was just as long as for us
Now imagine people who expirienced both from feb 8 and 23

[civic garnet]

Its weekend, their minds are in vacation still haha so announce it on one platform is enough..

[dense geode]

I just want the candles in my inbox 😭

[left granite]

Exactly, I also experienced only this period. But only the people from the last one are getting compensation

[true moon]

Yeeah I already mentioned that in the private feedback channel

[civic garnet]

I believe there would be another compensation. I mean it's 3-4 days already. We are losing times in the game same like previous crash so they should put it in consideration.

[dense geode]

My instrument is gone. I saw that it was a bug also

[left granite]

Oh I havent seen that one

[true moon]

Oh I really hope they don't do that
Will they srsly say like "we already give compdnsation once" and pretend this didn't happen again

[dense geode]

Yeah. The horn or whatever it was isn't in my inventory nor is it in the spirits tree

[left granite]

Omg- I'm going to throw tantrums, see who's going to stop me

[dense geode]

I feel like once they fix the bugs they should give everyone a decent about of items

[civic garnet]

If you were affected from previous crash and didn't get the compensation then try contact the Player Support.

That's the only thing we can do now.

[dense geode]

I did. I haven't heard back

[civic garnet]

And for the crash from the new update on 23rd. There is still no news about compensation.

[left granite]

Busy fixing this crash

[true moon]

I am not sure if what I think is true but I think those affected rn are probably a lot less than the ones from february 8
But idk what abdroid versions were the ones affected then

[civic garnet]

Yeah because it takes awhile if you read the bot..

[left granite]

Seriously, tgc needs to hire more people

[civic garnet]

Here

[true moon]

Maybe we will have to wait a few weeks for that

[civic garnet]

What I experienced from 8th till 11th.
My game crashed several times then I can access the game only to find all the text disappeared and the event currency was written "Localize Me" and then force closed.

It happened exactly the same length of time as this current Crash.

[civic swift]

@/ traffyliz you're amazing.
I was just reading through this chat and

[left granite]

How incompetent are they? What's so hard about sending it out after it is fixed

[true moon]

Makes sense
Someone said they rest during weekends

[civic garnet]

I'm just bored and dunno what to do since my game doesnt work adhskaka sorry—

[civic swift]

As they should I think haha

[left granite]

No

[civic swift]

I love that you decided to use your boredom to be patient and helpful. I feel like this chat can get so angry, especially this week

[upper sail]

Skybrah's fun fact of the day: 8 hours of sneep snorp a day keeps Dark Dragons away

[true moon]

Yeah
Its bug season after updates rn

[civic garnet]

Err, could be.
They announced the compensation for the crash in early Feb on 15th of February so..

Could be few days, could be a week..

[true moon]

As long as they do give us a compensation before the end of the season I personally wouldn't complain about that
Still it is frustrating to not play witj friends and stuff

[civic garnet]

Don't worry there should be.

[civic swift]

Yeah, I had been looking forward to playing with friends this weekend

[true moon]

I didn't read about the updates yet but I heard there's new features

[civic garnet]

Haha thanks, I just tryna help.
I know how frustrating it is and since I experienced this kind of crashes before, I use it for information purposes

I mean I don't even get the compensation yet or maybe I got but I just can't check since my game doesn't work ~~

[civic swift]

Yeah, I'm not sure if I got it yet either

I'm curious if there will be any event related compensation, especially if the event still ends today

[civic garnet]

Possibly yes? They add some more days same like the days of Fortune, we got 3 more days ig?

[inner rune]

I can't report a bug for Android users, it's says when I press the flame that is an only invitation or is not available D:

[civic garnet]

Huh? Have you enable the direct message from this server?

[civic garnet]

Try from here #report-a-live-bug

[inner rune]

Am new using discord. D:

[civic garnet]

If it's enabled, then try again pressing the purple flame but from #report-a-live-bug

[hushed harbor]

hello!i have encountered a problem. i was trying to add my boyfriend,and the code i sent him didnt work. the check button was gray and there it said null.ok no problem,he gave me his code,and when i put it again the check button was gray and it said null,i also scanned code,but also said null. is there a way this problem can be solved?

[west wolf]

Androids are currently bugged trying to add other androids, if your friend plays on switch or ps they can still add your friend code

It's primarily a Android issue

[glad arrow]

When is the next ts ?

[strange pier]

February 29

[livid dew]

does everyone on android get the compensation?

[civic garnet]

My friend got even though she didn't experience the crash from 8th of Feb till 11th. She plays on android aswell.

[livid dew]

huh weird. i didnt get any even though i did crash during those times 🥲

[true moon]

I'd like to think everyone not recieving the candles is also a bug and hopefully will be fixed tommorrow

But yes friends who didn't even know about the crashes recieved the compensation too

[hardy ermine]

It's saying there's something by there's nothing ? 🤨

[eager garnet]

it’s a bug and a #known-issues message

[outer stream]

Uhm, hi! Since the new update i coudn't open the game, it only shows the logo and crashes. Does somebody know what i can do?

[civic garnet]

Nothing we can do than to wait until the Devs say something.

Meanwhile, report it at #report-a-live-bug about the crash.
Many of us experience this so you're not alone in this

[feral patio]

My boyfriend didn't get any compensation yet and he crashed bad during the issue. We waiting to see if he gets anything

[civic garnet]

Was it during 8th Feb till 11th?

[feral patio]

When the update came and everyone with Android had issues with starting game, getting kicked, game crashed...

[civic garnet]

Okay let's get this straight first. In case if some people understand it wrong.

The compensation is for the Crash from 8th of February until 11th.

The current crash that is happening right now (from 23rd of February till now) does not have a compensation yet.

!support Pleade contact them about not getting the compensation

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[feral patio]

I my case, I'm talking about the bug from 8th to 11th

[civic garnet]

Aight, yeah for that then you have to contact the Player Support for the compensation that you didn't get

[cyan silo]

So it's not just me that can't get into the game ....

[civic garnet]

Yes, I too can't.

[feral patio]

I don't know about this new bug.

[cyan silo]

😭i really wanted to play

[civic garnet]

You can see the bugs here #known-issues

[civic garnet]

I know how you feel.
Just wait until Monday, hopefully we get good news for it

[cyan silo]

I can't stress enough how i got so annoyed cus i keep trying to open the game and it's just like nope ...

[civic garnet]

Yeah I get it, many of us can't too and really nothing we can do than to report it here #report-a-live-bug

[outer stream]

OKay, thank u so much. I'll be waiting then. I hope they can fix it soon, i really wanna play

[lone locust]

Are android players having a problem getting into sky again. A friend of mine can't get on.

[vagrant scarab]

hey guys, the candles tgc gives android users because of the bug , is it still available ?

[lone locust]

Mine says it'll expire in 26 days. I already collected it tho, so yes.

[gloomy atlas]

How do you get those? 🥲

[fast hearth]

1. I haven't gotten any compensation from the last bugs so idk if that's something I gotta do-
2. Is anyone else having issues with adding people recently?? I legit haven't been able to accept any friend requests by code or ss

[upper sail]

Use this link to learn about how you can protect yourself from unsolicited DMs and friend requests, and how to report accounts to us moderators on the server. #general-sky-discussion message

[olive pecan]

I wonder if only Samsung S8+ phone users like me are still not able to play the game ;-;

[steep pine]

If it's the same issue that was brought over from beta, the crash affects devices with an old Mali GPU. Primarily among the S8 and S9 series. For the record, i have an S8 and it's still crashing on me for beta til this day.

[olive pecan]

I hope it won't reach to a point where dated GPU phones will no longer be able to play Sky

[foggy root]

Is there any way to still get compensation from the Android crashes last week? I was affected by it and couldn't play all weekend and still haven't gotten anything, even though my friends who play on Android have

[steep pine]

You can try submitting a report via #beta-bugs-android saying you were affected and did not receive compensation. React to the flame icon and a bot will DM you for info to compile as the report to submit for you.

[true moon]

Yeah but not all Androids
those who have Android 9 or other affected version

[crude hazel]

#bug-reports-android is more apt as we're in live, also

[steep pine]

oops.. actually it doesn't matter, the bot will ask if you are on live or beta in the DM.

[boreal hill]

i have s8+ and a note 8 but it still crash after the logo screen

[steep pine]

The S8+ and Note 8 use a similar Mali GPU to the S8.

[uneven fiber]

It's running fine on Adreno 650 GPU

(Android 11)

[steep pine]

Mali GPU, sir.

[digital sedge]

Sad for adreno 610 but that's expected(low quality, 30fps)

[calm moth]

Please Answer me 😭

[scenic hazel]

I can't add anyone? NULL is the current error!!!

The question is when will this error go away?

[eager garnet]

we don’t know when bugs (like this) get fixed. reporting it and hoping is the only thing we can tell you for now

[fast hearth]

RIP Samsung Galaxy S8 gang. 😔

[opaque goblet]

Still no resolution on 45 candles and the seasonal candles for android users yet

[fast hearth]

It's 7 AM here so I doubt TGC has even started looking into the bugs.

[jaunty phoenix]

I find that this issues is kinda useful for someone like me who used to play for four years without interruption. If it weren't for such a bug, there would be no reason for me to quit lol, so I feel grateful for this:>, although there is something inside me that wants to complete this season

[thick grove]

same timezone

[steep pine]

It's not yet Monday for TGC

[fast hearth]

The future Sky kids have to patiently wait until they wakey wakey.

[steep pine]

I'm so far in the future that it's nighty night by the time TGC wakey wakes.

[fast hearth]

Damn. My condolences. How's the future future? Just the future is pretty slow this morning.

[steep pine]

It rained, somewhere.

[civic garnet]

Same too

[civic garnet]

Yes, again indeed

[ashen pond]

Same...

[civic garnet]

Best to #report-a-live-bug so TGC knows our suffering

[true moon]

Well hopefully we will get to play in the next hours

[leaden blade]

How do I get the beta?

[steep pine]

#beta-faq and #beta-discussion

[leaden blade]

I didn't get an invitation.

[rapid copper]

My screen is stuck here. Is it just me or anyone else facing the same problem?

[fast hearth]

any issues been fixed yet?

[civic garnet]

Nope, no new update from the game so nothing especially the crash

[civic garnet]

I think I saw someone with the same problem here somewhere.
I think that's bug too..

Might want to #report-a-live-bug

[fast hearth]

bruh💀💀 when this going to end

[dark socket]

Hellooo

Can i ask if uve experience a problem in the second quest for the nightbird pictures??

Ive been taking a few pictures already but the quest still won't progress

[steep pine]

Quests that require a meditation circle to start are mostly bugged atm.

[dark socket]

Oohhh thats why

Thanksss

[wooden hornet]

Hello, I have a question. One day I didn't install Eden at all, but the next day it turned out that the game forced me to install Eden. What was the reason? I didn't give my ID to anyone.

[heady holly]

Hello am having problems getting into sky the loading stuck at the mid of it

Anyone know about this?

[glad arrow]

Can somoen tell me when is the next ts

[eager garnet]

!ts

[upper sail]

The next Traveling Spirit is scheduled to arrive on <t:1709193609:F> (<t:1709193609:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[left granite]

I still cant get into the game, tgc what is this madness 😭

[fast hearth]

as I remember they should be working on it today, but I dont know anything honestly

[civic garnet]

Yeah, I can't either. They probably are still working on fixing things, it's Monday. Work just started.

[left granite]

I've also heard, that's why I find it weird since I really dont get what is so hard about this crash to fix

[left granite]

Priorities?

[civic garnet]

While there are plenty of other stuffs to fix with perhaps less people, it is hard to fix.

[fast hearth]

💀 this is getting out of hand

[left granite]

Mhm

[civic garnet]

I am no technology person nor IT but things like this probably aren't easy.

[left granite]

I'm losing motivation to play at this point 💀 it should've been fixed the day it started imo

[fast hearth]

Have this happened before?

[civic garnet]

Yes

[fast hearth]

And how long did it take to get it fixed?

[civic garnet]

On 8th of February till 11th, just few weeks ago.
On 12th the game was ready to update again for android users.

[gloomy atlas]

I wanna cry so bad the server split is horrible

[civic garnet]

Everything is gonna be ok, they are working on it

[left granite]

Yeah and then this whole circus happens again next update

[civic garnet]

Nothing is perfect.

[left granite]

Yeah but you can expect things to a certain degree

[civic garnet]

Stay positive ♡

[left granite]

Positive behaviour doesnt fix things, if you always think things are ok and will be ok, then you wont see it is wrong

[drowsy hound]

I really want crying because I can't do the quest

[left granite]

OH YE, new quest today right?

[civic garnet]

What's the problem? Can't get in the game or?

[left granite]

Well if meditation circles are broken, then it's impossible yah

[steep pine]

Funnily, the season quests one are working as intended.

[median quest]

It's not even 6AM for TGC yet

[left granite]

Dang, really?

[left granite]

Wow, no wonder nothing is fixed yet

[civic garnet]

Wow, it's 14.35 here

[left granite]

14:37 here

[drowsy hound]

You know there quest we need take photo ,the spirit didn't move mabye I do wrong then look on yt all I need to do is sit wait the spirit move but that spirit didn't move

[civic garnet]

Do you need to sit on this meditation circle?

[crude hazel]

yeah it's only 6am tgc time, coming off the weekend, I know there is much frustration but give them a few more hours yet. hopefully you'll have some positive news later :)

[drowsy hound]

Yea

Did I do wrong?

[crude hazel]

no, meditation circles are just broken right now so a quest needing them won't function properly

[eager garnet]

please make sure to report it in #report-a-live-bug

[civic garnet]

Exactly!

[magic mango]

Are android compensations still coming out? I haven't received anything

[lost badger]

Does anyone also have problem with adding friends or is it just me ?

[civic swift]

it's a known issue for android phones (check #known-issues )

Hopefully it will be fixed soon

[strange pier]

Is the game still crashing? The game still crashing.. Well, I want to hope that at least tomorrow everything will work
In the meantime, I'll sit down again at PS (that tomorrow I will no longer be available due to work💀)

[civic swift]

Haha yeah. It's still early in the day for the TGC staff though

[civic garnet]

Were you affected by the crash on 8th till 11th February?

[strange pier]

[lost badger]

Ah thanks i must missed it

[civic swift]

No worries :)

[civic garnet]

I suppose some were confused with the compensation due to the crash that is happening right now.

I'll remind again if necessary that the compensation is not for the current crash.

[civic swift]

I just reread the list and I guess it's actually not explicitly there. It might fall under "Problems interacting with the Friendship Constellation"

Feel free to report it to #bug-reports-android if you want. I know others are having issues with it from previous conversation in this channel

[lucid creek]

Did some of Android users had the crash fixed or not? Because mine is still not fixed

[civic garnet]

Nothing is fixed yet

[lucid creek]

Oki Thank you!

[fast hearth]

any news?

[eager garnet]

*checks news channels and known issues channel* no, no doesn’t seem like it.

[heady holly]

Hi
am stuck in the loading screen anyone know why?

[raven leaf]

sorry, was just looking up where the channel was

could find it

[civic swift]

There are a lot of connection issues at the moment, I'm not sure if they're usually right at the loading screen though.

That looks a bit different from the crashing some people are experiencing

[heady holly]

Yea Ik I searched some people and they say crashing but mine is stuck like that

It happened after the reset today

[heady holly]

Ty

[civic swift]

Might be worth reporting on #bug-reports-android if it keeps happening

I know lots of people have mentioned seeing the connection warning (specifically the yellow wifi symbol), but I haven't heard of this specific connection issue happening recently

[drowsy hound]

Is hard to add friends without using code

[civic swift]

Yeah... it's not fun. Do the QR codes still work?

[drowsy hound]

No

They didn't give any announcements about it

That's good they read my email about my problem Spirit

[dense mango]

Hello, I wanted to report a problem that has recently occurred in my game, at the location of the mission "the trails of wind" when I go to meditate to do the fourth mission, the mission freezes and the bells to collect do not appear (I haven't done this mission yet ) I would appreciate it if anyone can help

I have now joined the server and I apologize if I am bothering you

[median bear]

I thinks something sayes they had the same problem with the meditations 🤔
Make an official report, but you have to wait till they fix it 🙄 #report-a-live-bug
Or directly make it in game

[dense mango]

thanks

[wind token]

As an Android user I was supposed to get a compensation in sky but there's nothing there, I feel heartbrocken TT

[dense mango]

me too

[civic garnet]

Were you affected by the crash between 8th till 11th February?

The crash that literally won't allow you to access the game.

Pls contact the Player Support if you don't get your compensation for that.

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[wind token]

Yeas Omo the sadness when I couldn't even access sky TT

[civic garnet]

Don't worry, I was one of the affected ones

I can't even open my game now to check if I get the compensation due to the crash again

[spiral moat]

Was helping new players with Aurora's quest and the quest doesn't start no matter how many times we sit.

[fast hearth]

Hotfix for next week...

The whole week without sky, bruh why

[civic garnet]

Yeah that's a bug, unfortunately mostly all the meditation circle are not working properly.

[fast hearth]

wait, so we have to wait whole week now?

Oh. I really hope we get compensated. I bought a Season pass, dang it.

I am very disappointed.

I play Sky to help me fall asleep and it's been rough without it.

Honestly, I hope there's a fix at all. I can't afford a new phone.

Okay, I dont care about the constellation or meditate issues, just give the access to the game💀

Nope!

[civic garnet]

I think he is one of the devs, and I have posted about the issue of the game not playable hopefully its fixed soon 🙏🏻

[fast hearth]

Yes, its one of the devs

[left granite]

OMG ITS IN KNOWN ISSUES

[cloud summit]

Hey i wanted to talk about a bug this hairs they added them from a long time ago and but always have a bug and people see u it a moth hair when u are wearing it

[left granite]

but Its confusing, are they saying the issue is fixed next week?

[cloud summit]

Where do i tell tgc about the bugs bruh

[left granite]

Report it

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[true moon]

No wayy

[left granite]

I dont get it, is sky back up for android next week?

[eager garnet]

no need to contact support about a bug like that. head over to #report-a-live-bug , the last message in that channel has small instructions! however it is already a known issue (last point in this message: #known-issues message) means tgc is aware of it and working on it, however do feel free to still report the bug

[cloud summit]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[cloud summit]

Oh ok

[true moon]

At this point they should make the season longer or something 😭

[true moon]

I just realized this means we will miss this week's traveling spirit

[green raptor]

Fr, this whole season had weeks without being able to get one single season candle

[livid marten]

hi, I still have one chevron but no wax is popping up when I light a candle or a darkness plant, what's that about? I have only been to Prairie, hidden forest briefly, and in golden wasteland for candleruns, but I went to valley and isle of dawn and no wax came from any of the candles

is this just a me thing?

[green raptor]

Today I went only to the hidden forest and everything was ok but 2 days ago my sky was really weird too

[crude hazel]

perhaps this is related to that if you wear these hairs they'll instead default to moth hair. that is in known issues so theoretically a fix is in progress

[true moon]

I found this in twitter

It seems they started working on it
I hope we're able to play soon

[fast hearth]

I hope we can play before hotfix, cuz waiting whole week is boring

[left granite]

thank the heavens

[civic garnet]

Yeah, I reported the same thing, saying it is not accessible for 4 days now and he asked about what device and so on. Good that at least one of the dev acknowledge it.

[civic garnet]

Waiiit that guy commented on my post aswell I just realized it.

[true moon]

I was going to post too but Ig its not necessary

Lets just wait a little longer

[calm roost]

Wheres The Free Candle For Android User?

[steep pine]

The compensation is for players affected by the crashing between 8 - 11 Feb. Submit a report at #bug-reports-android if you were affected.

[fast hearth]

It seems that for past few days I'm unable to start the game. It just crashes right after intro screen with tgc logo. Reinstall didn't help. Anyone else having this issue?

Oh, nevermind

[vagrant acorn]

if you have Android 9...yeah...many of those devices are experiencing crashes. Devs are aware. But you can file a report if you feel you can provide more information for the Devs to figure out what is going on and which devices are affected.

[true moon]

This is the e-mail response I recieved regarding the crashing and compensation issues

[whole field]

Hello, im trying out the new ingame recording for android, after finishing recording, it doesn't automatically saved into your device and has to e shared but i dont have any devices to share too.
Is there another way to save?