#android-questions

1 messages · Page 9 of 1

past arrow
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She needs to install Google play games from play store and logged in with the same credentials as her Sky snyc address

inland sapphire
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I can’t log in to the game with Google today, but I can log in to the game with fb

elder sky
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Sorry ıts fun question but how can ı be afk 😂? When I exit the game, I can't afk in the game. When I keep my phone on, my battery runs out.

past arrow
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The sync method

elder sky
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@hollow tree everyvone can be afk

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@hollow tree and ı am when join a full cr everyvone can be afk

past arrow
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No, they mean this is not how the game is designed and if you want to circumvent afk timer, it's your problem. Moreover afk damages phone battery. The other side of your problem is that TGC is nerfing afk. Less wax available (250 per place instead of 1000altogether). There are plenty ways to get same amount of candles in fracture of that time cEllieSkyLove

scarlet hound
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my friend says he tried several time to try login but got stuck on loading screen on android. is there kind of server issue or something to login sky today ?

fast hearth
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hi, need help, bought a new phone. but for some reason all the text in the game disappeared, it is visible only if you take a screenshot, or minimize the application, and there is no text in the game at all, what to do

past arrow
past arrow
sacred pasture
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PSN isn't letting me link to my Sky account, is this a known issue?

half pelican
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Why there isnt any text?

swift basin
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There's a bug that's been present for like over a month with ps and Nintendo linking. It just don't let some people link it,

Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message

fast hearth
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I don't know if it's been asked or if it's an obvious answer, but can anyone tell me why it says sky isn't compatible ? my phone is a Galaxy A13

hollow tree
fast hearth
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ah i see

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thank you

untold barn
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Are these items still available for me to buy after the season?

hollow tree
desert pebble
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can a Samsung Galaxy J7 get sky?

scarlet hound
full tapir
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am i the only one stuck on loading screen? my wifi is good but the error notif keeps popping up im on samsung btw stickerGloomy

scarlet hound
scarlet hound
full tapir
scarlet hound
ionic root
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I'm having trouble updating sky when I go to update it I'll tap update it will get to 100%, try to install and then fail. I tried this on two separate devices and nothing is working some help would be appreciated

hollow tree
ionic root
gaunt phoenix
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anyone else can't log in?

earnest flax
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Since yesterday I can't log in to sky, but I can play another game without problem

idle lake
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Like other game beside sky

gaunt phoenix
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I see... well yes, it's definitely not my connection. so it's a "server issue"

earnest flax
analog herald
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today din't have shattering shard location?

maiden plaza
scarlet hound
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has tgc know the login issue yet ?

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i has seen many bug report about the unable to login

keen surge
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so i am not the only one who experience can't log in issue

scarlet hound
simple abyss
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Does anyone know if it's possible to translate the shared memory messages in game? Like when the player speaks during them?

willow geode
#

Is there anyone who knows how to use the krill repellent charm?

swift basin
proud flower
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yeah he does! Ty ;0

hollow tree
turbid verge
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Anyone having problem to log in?

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Mine internet working just fine

storm moth
storm moth
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I thought I was the only one ;_;

past arrow
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Active internet connection, wifi signal, working YouTube or emails and assuming connection strength, "it was good before" are not enough unfortunately for a live game like Sky. It matters how strong the connection is to your WiFi router by your ISP. You can read some methods and solutions below for checking ping speed and package dropouts whether it's working fine:
#questions-and-help message

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Also try to remove all notifications from phone notifications tray and restart device

storm moth
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The thing is it plays normally before but my phone froze when the loading screen was up. So I force reboot my phone and try to log in again, but this time it stuck before it got to the loading screen

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And, yes I already tried to remove my notifs and restart but it still stuck. Strangely, I curiously tried to login with new acc and it went through the loading screen like normal

fast hearth
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Good evening i just want to ask about the gift pass , it say here that it will not expire and can be used in later seasons. im just a little worried about it because i purchased AIP and the gift passes BADGE is on this season aurora. I want to ask if the badge will just change to the new season if i will gift the remaining gift pass next season?

weak quail
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Yes, the badge will change to the new season

fast hearth
weak quail
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No problem! cLight

brisk fog
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Is the shop closed for a reason? I cant open it cSighSkymii cCry

glossy matrix
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How can i purchase iap with a googleplay gift card? I really have no idea so I would appreciate if you helped me!

rare swift
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i wanted to download sky on my new android (huawei p50) but it doesn’t show up on google play, is it because it’s not compatible or is it because i’m using gspace?

hollow tree
storm moth
karmic elk
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Just need to download HMS Core which they offer official download too

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Even without CTS check, this is the only way to play Sky without CTS

winter wren
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I'm having some issues with the text on screen. Whenever a text box comes up, it doesn't show any text, just the empty box. does anyone know how to fix this?

winter wren
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oh, I hadn't read that far up. Thank you!

wicked raptor
past arrow
serene steeple
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My Galaxy A13 5G isn't compatible with sky and I just wanted to know if it will ever be compatible whatever that means, and why it isn't compatible

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All I know is that it said it wasn't compatible with my phone

serene steeple
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dang ok thanks pCry

alpine badge
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is the samsung galaxy A13 compatible with sky? hows the graphics? what samsung do yall recommend me?😭 my phone broke today pLEASE

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omg is the answer literally above me

low anvil
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Hello samsung A71 user here😅

alpine badge
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what phone should I buy istg I just need a good gaming phone for sky thats all i need oh and much storage im spotify and netflix addicted

low anvil
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If you have a more budget, you can buy samsung A71 or... idk the others maybe A32??

alpine badge
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i can only do up to 250€

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Its almost the same in $

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:0 okay ill check that out thank you

low anvil
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Ah yes poco

alpine badge
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sounds cute :3

low anvil
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Goodluck with that buddies

fleet quail
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Is this possible to not crash everytime when just walking in sky?

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Not sure and i have pretty good device what gives a opportunity to play genshin on middle settingsstickerLove

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But sometimes sky just freeze to death what need to close it and restart

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What gives report? If this problem global is there a reason to report same bug? When need just wait for fixpFIRE

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Sad

swift basin
# fleet quail What gives report? If this problem global is there a reason to report same bug? ...

There are hundreds if not thousands of different androids all with different specs and all manufacturered differently. A bug happening on your Android type usually won't occur on the rest of the androids. You're free to not report it, but crashing issues isn't a 'global' issue, it tends to be a very specific type of android issue. And going back to all androids are made differently, it's helpful to give your experience and your device to TGC so they're aware of all the androids that it's affecting, and which ones aren't being affected

wary ore
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I just remembered the question I had in this case but what can I do about this? Or I can't do anything?

swift basin
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Can't do anything sadly, only to get a new device that's 64

wary ore
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Thanks for the answer, that was the only thing that had me worried about

patent yoke
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So i have a Google phone, and I'm trying to use the in game recording feature, but i get a pop up that it's not available for my account. Is this a bug anyone knows about or has anyone else experienced this?

hollow tree
patent yoke
hollow tree
patent yoke
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Ooohh

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Ok. That's a weird disconnect. I can't access the screen recorder with the sky UI one, only through the play ui

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Thank you for helping me!

analog jungle
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They still don't fix the blank texts in the game? 😭

fringe wyvern
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How to fix the blank texts in the game? Please, it's so annoying

coarse siren
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Hello- uuh does anyone know what to do when i cant log in my google account on Sky? I just got a new phone, a samsung and for some reason it won't let me log into it ;-; on my last phone and on my tablet it works perfectly fine i can play there, i just- i don't know why it won't work on this phone ☹️

hollow tree
coarse siren
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I tapped on log in with google account, a circle did 2 spins and that's it ;-; it didn't do anything i tried it many times but it did the same thing over and over again

hollow tree
coarse siren
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Thank you i'll try it 🥲

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Hmm i dunno its not working :< oh well- uh is it good if after my facebook account is deleted yeah i have another account i just dont use it so i deleted it but i have to wait 30 days- that with google account on my tablet i over write it?- so like i will have the account i use all the time connected to google and facebook is that good? My account will stay and won't be deleted right? ₍⁽⁰^⁰⁾₎

upbeat nebula
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Hello uhm can somebody help me, I’m trying to link my ps4 account into my sky but when I tried it said successfully unlinked. I’m confusedSkyCozy

swift basin
buoyant crystal
coarse siren
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Then i will try that- after the facebook one gets deleted cuz i really dont needed that side acc

buoyant crystal
coarse siren
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Okay thank you qwq after a month if i won't forget i'll update on what happened uvu i just really hope i won't lose my google acc cuz i have lots of friends there SkyCozy stickerUmm

quaint arrow
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what processors can handle sky in 60 fps?

plucky nexus
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Sky won't let me switch payment options no matter what. The option to do so isn't appearing at all. What do I do?

burnt mirage
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So, is it only me or is someone else experiencing crashes and force close of Sky on non- Snapdragon processor devices?

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I have two Samsung devices: One is the Galaxy s20 FE
The other is the regular Galaxy s20 Exynos version. I've had the game crashing on my s20 a few times now in the last two days.

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Meanwhile the Galaxy s20 Fe has had no crashes at all in a few months. Both are running the same version of Android and on the latest security patch.

past arrow
# burnt mirage Meanwhile the Galaxy s20 Fe has had no crashes at all in a few months. Both are ...

If you Google exynos issues, you'll find a lot of forums about them. Many Samsung exynos models produce issues with their own OS and other apps such as device heating up without reason, battery drain overnight, UI lags, device restarts, while the same models with snapdragons don't. These issues appear seemingly randomly so some exynos users might never experience any specific issues. You might have been lucky so far that you experience exynos drawbacks with Sky only.

pure yarrow
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Hey! I have an Android phone and when I try to click to switch accounts using Google, it just doesn't work and I go back to the same account, any alternative?

hollow tree
fast hearth
pearl frost
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Hello. Does any know how to fix Fb unlinking? Also Linking Nintendo and Huawei. I can't seems to unlink my Facebook and I can't link a Nintendo and Huawei account 🥲🥲🥹

coarse siren
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Yeah that was also my problem o<o it always said successfully unlinked but i still could log in- so i decided to delete that acc and now i have to wait a month ;^; i only deleted it cuz that was a side acc, i didn't need it. Idk why the game is doing this ;-; and yeah i also tried linking huawei but nothing happens .-.

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Should we report these as a bug or no?- qvq

plush linden
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Best to report it as bug

coarse siren
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Okay qwq

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Wait a dangy minute..

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Hooowww?? How did- what?- uh- im surprised..but atleast i can play now!! :DDD

haughty oxide
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I tried to reinstall Sky and it somehow crashed my phone (samsung galaxy s8+)

past arrow
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Samsung again...
If phone crashed during installation it's your OS or Google bug, not Sky. The installation is made by your phone and google

haughty oxide
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ohhh okay
i don't know how this stuff works

sinful aurora
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Hello! I'm trying to buy an IAP but it just keep showing me this, what am I supposed to do next? (It's my first time buying one so I'm not entirely sure what to do-)

past arrow
idle lake
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!concertwhen

upper sailBOT
#

SeasonAurora Join others in the musical journey of the AURORA concert, available to all Skykids every 4 hours until <t:1672646400:f> SkyBoogie

aBopChillXynth Concert times: (These timestamps are in your local time!)

<t:1670572800:t> 》<t:1670587200:t> 》<t:1670601600:t> 》<t:1670616000:t> 》<t:1670630400:t> 》<t:1670644800:t>
🔎 More details: https://bit.ly/SkyConcert

frail stream
willow crater
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I want to ask.. When I can give IAP that inside the iglo in home to my friend?? Like, ancestor cape or the hairpin accessory 🙂

vapid cave
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it’s bugged so we have to wait for a fix. this channel is for android device related questions so it can go in #questions-and-help next time :)

rancid pine
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Why can't I video record. It says this feature isn't available. what should I do?

wide aspen
rancid pine
wide aspen
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That only available on IOS

past arrow
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Only iOS can handle layers separately. On switch, ps and android everything is handled quite strictly in one layer therefore those platforms limit UI-less recording

gusty turret
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Hi, I can't change my email, I'm from Brazil and my English is not very good, sorry

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Is there any support I can contact in Brazil?

swift basin
gusty turret
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Yes

swift basin
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Support is only in English, sorry. If you're wanting to change gmails, that's impossible to do. Not even support will help

gusty turret
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oh, got it, thanks for the help

shell rover
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why can't I give people's gifts?

wide aspen
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The IAP in the igloo can't be gifted currently because of bug

junior linden
fast hearth
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O and it overheated once... after about 30 minutes

hollow tree
fast hearth
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Z fold 3. I should have clarified tho it has the snapdragon 888

hollow tree
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Ooo that chip can get really hot i heard. But no ⚡ ⚡ ⚡ settings in sky?

fast hearth
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Nope not even ⚡ ⚡
1 seems to be optimal

shut cedar
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I have a question. I open my Sky and it looks like this everywhere, even when i leave home. I've tried fully closing the app and reopening it, still there. Couldn't find anything on support. Anyone know what's happening

lunar umbra
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why can't i turn on max graphics? when i click it 3 times it doesn't want to turn to max

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it only goes up to two "energy bars"

analog kettle
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Hello i cant seem to purchase anything from iap where do i contact to make it work?

hollow tree
lunar umbra
hollow tree
haughty oxide
craggy juniper
silver hearth
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what's the requirement for sky on a mobile phone?

what version of android?
any requirement for models??
I want to buy a new phone and make sure I can get sky on it so I don't waste my money

analog coral
#

Hello, does anyone know if the wind paths are fixed?

past arrow
# analog coral Hello, does anyone know if the wind paths are fixed?

Keep an eye out on the original post in #known-issues when will it be updated. TGC did a potential fix addressing it but it came out it didn't work and still users seasonal candles and hearts can turn into regular ones. The bug seems to be triggered by using its map shrine or pressing the home button or having the game closed there, so you may avoid the bug by using it with attention. It's still best to avoid the area until they update the post and announce otherwise. There could also be updates via patch notes in #news SkyLookstickerLove

analog coral
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Alright thank you very much

silver hearth
tribal plume
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Hi guys! I just want to ask a question if sky is compatible with the cellphone samsung a13 5G? I'm sorry for bothering you all but thank you!!

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Oh okie thank you so much!

fast hearth
scarlet hound
viral forge
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i hAv a question!!1
So, I play sky on my cell phone, whenever I try to put graphics on 3, jumps to 0 its a problem on my device or a bug?

hollow tree
hollow tree
viral forge
scarlet hound
hollow tree
scarlet hound
hollow tree
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Tbh i rarely play in graphic 2 and above🤔 only sometimes when needed

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Most of the time just 0 or 1

scarlet hound
opal hornet
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Um, quick question. If me and my friend relived a spirit and we were now at a point where we have to view the cutscene. Then my friend got a problem with his game, he logged back in. If he followed me, will the rock statue still be there for them? Or is it gone by the time they left?

past arrow
austere musk
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hi, is it possible to change my binded google account in sky? my fb is already binded there, but i want to change the google account that i used for my sky account

past arrow
rare swift
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for huawei phones, why cant i use google to log in?

desert leaf
swift basin
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^ Yes but some Huawei phones do have play store still

coarse drift
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@swift basin

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@daring acorn help

fast hearth
# coarse drift

You can click "create new" if you are good to go with a new acc or what do you need

coarse drift
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I need my old acc

fast hearth
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Was it linked?

coarse drift
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My fb and my fb get baned

fast hearth
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You have your sky id of that acc or have you ever made a purchase on that acc?

coarse drift
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Sky id

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How i can find that

fast hearth
fast hearth
#

!support

upper sailBOT
#

Contact Player Support in-game: Tap the cog menu (top-right corner) skygear Tap "Support" ℹ️ Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! SkyGoTeam

swift basin
coarse drift
#

🥺

swift basin
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The bot above links a place you can email them

fast hearth
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Oh they pinged a dev pFIRE

desert leaf
# swift basin ^ Yes but some Huawei phones do have play store still

Yes correct. Some older devices still have access to the play store (iirc those old phones run Android 8 so support for them may be very limited anyway).

For clarification, newer Huawei devices are banned from the Google play store.

If you did not download sky from there, but instead downloaded it from the Huawei app store, then you can only save your progress or link to other devices by binding your Huawei account to your Sky account and can't bind a Google account.

New Huawei devices are treated in a similar way as a Switch or a PS as they have their own app stores which are segregated from Google accounts, unlike iOS which does allow authenticated logins with Google accounts.

wary dock
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Hi there, do you know how the linking accounts work for android to Nintendo switch?
I've done the instructions on the website, but what's weird is that when I try to link my account, it says "successfully unlinked from this sky account" even though it hasn't even been linked.
i dont want to accidently mess this up

wary dock
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Nevermind i figured it out myself

topaz dragon
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The snowflake hair accessory is not giftabble?

maiden plaza
#

... known issue

steady saddle
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Has anyone managed to get the android version of the game running in something like bluestacks on pc?

upper sailBOT
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Using emulators is against the Sky TOS, @steady saddle. Please don’t use or discuss emulators here.

steady saddle
#

My b

scarlet swallow
#

Just to kill my question, Scotl doesn't run on Samsung A10s right?

past arrow
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You're right, confused with J series SkyHug
Still not compatible unfortunately

past arrow
brittle fossil
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Is it still possible to join the Beta?

swift basin
#

#beta-faq Everything is there. Currently no, you need to wait for a beta invite wave

cyan marlin
#

Has anyone having problems unable to switch Google accounts?

swift basin
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Are you wanting to unlink Gmail from your account and link another, or are you wanting to switch between two different sky accounts?

cyan marlin
swift basin
rapid copper
#

Excuse me do you guys know if sky is available on Samsung m33?

cyan marlin
rapid copper
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I'm planning on buying that so wanted to confirm I have been very confused

fast hearth
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Why the game is not available on google store for samsung tap a 6 😭😭😭😭😭😭

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It there any chance to play it on it ?

fast hearth
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My phone is redmi note 8 2021

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Also i cant download it on my tablet samsung tap a 6

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I thought 32 and 64 for window6 only

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How i can know if this 32 or 64

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Ok thanks for info bro ❤️

rapid copper
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I see but it's kinda expensive for me, anyways thanks

robust quest
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Is it just me who's been having frequent crashes/freezes on Sky? My phone is currently on android 13 and it's only been happening since the concert was released to live

scarlet hound
past arrow
robust quest
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Either way, I'll report it since it's been happening daily gx_perish thank you

scarlet hound
hexed snow
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oh im also on an s22 ultra and the game crashes constantly
i'm hoping the release a bug fix soon 💀

wooden yew
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Hey, what do I do if I buy seasonal candles and it accepts the money, but I never get said candles?

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I'm supposed to have 45 cause I made two purchases earlier, but I'm still stuck on 30

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Oh wait the issue has been resolved!!

sweet vale
#

Hello!! Have they fixed the 'dissapearing' texts for certain phone models? Such as Xiaomis?

scarlet hound
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did anyone has the experinece dealing with tgc suppor with the refund over 48 hr purchase ? i already asked on google play store about that but got decline due to purchase has over 48 hours, google play store says i should contact the dev. or i have to email to tgc for that ?
i am just asking if anyone has similiar experence, ~~not really sure if i really want to make a refund about that. ~~

swift basin
upper sailBOT
#

Contact Player Support in-game: Tap the cog menu (top-right corner) skygear Tap "Support" ℹ️ Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! SkyGoTeam

scarlet hound
swift basin
#

Yeah that happens, that just means both said no so no refundSkyWhew

scarlet hound
swift basin
#

I will say that the cape is expensive lmao and not worth it for me, but being able to see the concert once the season ends is pretty cool nonetheless

scarlet hound
swift basin
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Ahh, fair

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Would be weird if that was a feature, you'd get people joining who you might not want to see. A lot of people have hundreds of friends in their list. And TGC wouldn't put any effort into disabling that feature either

scarlet hound
swift basin
#

I don't think it isduckshrug

scarlet hound
swift basin
#

I can totally see that, I felt like that with the lpp scarf once. Wear whatever you want, don't worry about what others are thinking or sayingshibaHeart Others can't (but will unfortunately) assume that you 'have lots of money'. You could've been gifted it, you might've saved or worked hard for that money, or maybe you do have a lot of money, it's your money and it's not up to others what you do with that money Catastrophe_LilKittyPat

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And if you enjoy a cosmetic and are happy with it, wear it

scarlet hound
hybrid sundial
#

Anyone knows why does it say In-app purchase is not available at the moment when I clicked shop icon?

vapid cave
# hybrid sundial Anyone knows why does it say In-app purchase is not available at the moment when...

In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
This all above should help, if in-app purchases are not available for you.

Ask in #questions-and-help if it’s not an android tech related issue.

fast hearth
rich grail
#

Jkjkjk

fast hearth
rich grail
#

Ok this gettin cursed good night sky people

fast hearth
rich grail
#

Ok guys stop this

fast hearth
swift basin
#

Please delete, it's against the #rules to expose your personal info for safety. And in general online safety, don't throw your age around. Sky is also not a dating game, shoo

rich grail
#

I’ll stop sorry

swift basin
fast hearth
swift basin
#

What

rich grail
#

What

fast hearth
# swift basin What

Every thing is on internet internet is working with numbers and he is 12 thats a numbre

swift basin
#

Idk what to tell you, sharing personal info is against the rules of the rules and isn't safe. If you have complaints about the rules, #contact-the-mods

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If you're older, you should especially know about the basic internet safety

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And encourage the younger players to not share their personal info

fast hearth
fast hearth
scarlet hound
#

i feel both of you may use dm to chat such topic. this channel is for android question and help after all SkyCozy

fringe pendant
#

please fix how to unlink facebook on android 😭😭

past arrow
swift basin
#

Facebook and Nintendo are unlinkable, with exceptions for Nintendo. Facebook can be unlinked through the settings as long as you have something else linked cuz you can't unlink the only login method

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Huawei is unlinkable too iirc

meager iron
#

Hi, anyone have had problems logging in with Google account?

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I deleted the game and downloaded it again and now it's not working for my Google account

past arrow
stable tundra
#

I have an android tablet and a wireless controller. Does Sky ever make the controller vibrate? I haven't noticed that it does

past arrow
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I don't think it should SkyThink

split rock
#

Hello everyone! Is there any issue reported about ascended candles? I did eden and shards and I'm not receiving anything pHuh

swift basin
#

And how many red shards did you do today?

split rock
split rock
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Should I send a ticket?

swift basin
#

Sounds strangepEyes And you're able to cr as usual?

split rock
#

Yup! The issue is with the AC candles

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I was counting with those bc today is the day I'm getting the Forest mask that cost 350 SkyFaint

swift basin
#

Yeah you can send a bug report and possibly contact support about it considering you've lost almost 20ac. I doubt they would give you that ac but maybe. First time hearingcursedthinking Hopefully doesn't become a huge issueFWOOOOSH

split rock
swift basin
past arrow
#

I've read a few times that aurora concert orbit appearance can mess up ac income if the player arrives there in unfortunate timing

split rock
past arrow
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The no wax from spirits probably intentional

#

That makes sense in a way that concert doesn't fill candle meter

split rock
#

No I mean I was doing Eden when I had this issue in orbit, I didn't do the concert today

trail iris
#

I also didn't receive candle in orbit 😭

past arrow
sacred pasture
#

Orbit doesn't currently have wax because of Aurora

split rock
#

Ohhhhhh I see, I didn't know this but anyway I'm still without my candles and forest mama didn't want to lend me the expensive mask sqwarlockDed

mossy kettle
#

Is there anyone eles out there using a Samsung S20 + That has Never Ever gotten 3 of the shattering WingLight ?
Example the one on ground level, the one in whales mouth ? Thank you 😊

edgy kelp
scarlet hound
haughty oxide
#

Hii so I have a problem
For some reason I lost my cape in Eden and now I'm stuck there and can't continue ascending because my character can't turn into stone as it should happen?? Anyone else had this issue?
I want to go back to playing normally

scarlet hound
haughty oxide
haughty oxide
scarlet hound
haughty oxide
#

When I close and open Sky again I'm in home area and all portals are blocked and I don't have a cape. When I use return shrine I'm still stuck and cannot finish the ascension
What is going on😭

scarlet hound
#

if not work, restart game, close it entirely from the background. restart your phone. try again

flint needle
#

may I know why I can't maximum the graphic(s)??

haughty oxide
past arrow
past arrow
haughty oxide
#

Ohh alright!! Sorry

past arrow
#

Come to QnH I'm happy to help stickerLove

austere musk
#

how do i unlink my facebook account from sky?

#

it seems like it's not working

past arrow
#

Only works if that's not the only one linking method.
Note: you can unlink from phone only, not your Sky progress

austere musk
#

ohhh ok, thank you!

#

very weird tho cause my google acc is connected alr but i cant seem to unlink fb

tiny spruce
#

hey this is just a small issue but has anyone else had trouble with the map shrine at the village theatre? it's not showing up on the map for me when i sit at the shrine 😦

past arrow
#

It's bugged

urban laurel
#

My game has been freezing even tho there’s no new software update. Restart or report?

past arrow
#

You have been asking about so many issues with your device that it might be wise to consider changing to something else SkyDontGo

lusty galleon
#

I want to ask if the binding problem has been fixed?

fast hearth
lusty galleon
fast hearth
lusty galleon
fast hearth
lusty galleon
swift basin
#

It's still not fixed and any fixes will be posted in patchnotes in #news or an announcement in #known-issues , you can try this if you haven't yet,

Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message

#

If that doesn't work then all you can do is wait

lusty galleon
#

Okayyy thanks

fast solar
#

Hi, can i ask why can't I unlink email from sky account? I click on "unlink account", it loads for a second and nothing happens.
The problem is that the mail to which the account is linked no longer exists and I'm afraid of losing my account cause of this

#

Oh, ok. Thanks

last shuttle
#

Hello Skykids! I am a new discord user and I need a little help. I cannot see any text in the game. I tried uninstalling and installing it again but it didn't work. Does anyone know how to fix this?

lucid horizon
#

Hey guys, anyone also facing linking issue with Android link to PS? Idk why it keeps saying unlink successful after I press link

lucid horizon
#

but I have deleted my Sky, lemme try re-install

lucid horizon
stark grove
#

Hi! :3 i just land here.. i have this same problem, think it was just me xd
So in #bug-reports-android i only comment my device and the text bug? cCry cCry

warm kelp
#

does anyone know how well a 6gb ram phone would do running sky? I'm looking to upgrade my redmi 8 (4gb ram) to (hopefully) a samsung m23 soon in case it's any better

#

I'm on a budget and I have to pay 5x the price in usd unfortunately so I can't really get one that's much better

stark grove
#

Thank youuuu

past arrow
warm kelp
#

what kind of phone would be a good pick?

fast hearth
#

6gb

past arrow
#

Again, Gb is not important pPopcorn

past arrow
# warm kelp what kind of phone would be a good pick?

This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)

warm kelp
#

thank you guys!!stickerLove

sleek lynx
#

Is the baffled botanist’s pants gonna be included when he comes as a TS?

warm kelp
warm kelp
sleek lynx
#

ah ok, thank you

warm kelp
#

Noo wait he does... well either way, if it was on the spirit tree during the original season, it'll be here when it comes as a ts

#

the only seasonal cosmetics that can't come back with a traveling spirit are the ultimate gifts

sleek lynx
#

oh I see! Thank you, I’ll keep that in mind ^^

swift basin
sleek lynx
swift basin
#

Yeah 'pants' are the default spirit pants that's on almost every spirit that doesn't sell pants. The closest thing to it might be the dress from forestcursedthinking

earnest flax
#

Is it a bug when giving present in the snow house????

#

Cause my friend can't send me gift

past arrow
hollow stirrup
#

Hi, do you know when The Aurora wings are gonna work?

void crypt
bronze cliff
#

I'll be brief as possible with the issue I'm having.

So I've been trying to download SKY with a mostly new-ish phone (I've got this phone 2 or so years ago) whenever I search up the game it simply doesn't show up, I looked it up and it does mean that my phone is incompatible but when I'm looking at the requirements I believe I've got proper version of Android but I have no way of checking everything else. So before I'll make a decision to try and buy a phone that'll let me play SKY I wish to hear some professional opinions beforehand, thanks in advance for any answers
p.s I do have a screenshot of Software info, I'll send it when needed not to clutter the chat

bronze cliff
#

The phone is "Galaxy M11" it's been basically a gift so I did not have any hand in choosing

#

I figured it would just be one setting behind, thanks for helping

#

Guess I'll begin looking into Phones that can run Sky, unless PC version will come out in the meantime

#

Hmm I'll keep that in mind thank you, again

uncut bluff
#

Does anyone here know any good screen recording apps for sky on Android FeelsEvil

stone wraith
#

So I got the lamp from the traveling spirit and I was told you can hold it in your hands and like walk around with it to like for if you need like light but it's not working for me will just let me place it or move it around to place it places but I was shown that you can hold it and walk around and it won't let me

swift basin
stone wraith
#

Okie

scarlet hound
#

new season just revealed officially in #news !!!
Its time to clear your devices as much as possible to update and have bugs

karmic elk
uncut bluff
karmic elk
karmic elk
#

There should be a build in recording for record games and stuff

uncut bluff
karmic elk
uncut bluff
#

yep

tender dune
modest talon
#

Is this supposed to happen or is this a bug?

velvet token
#

Thank you everyone!

past arrow
modest talon
#

What is a oob?

#

Oooh, out of bounds. Got it. Thank you! A whole lot of whacky stuff started to happen once I got a emote and it turns out I didn't even get it.

muted quest
#

Hi guys , my cape suddenly disappearance, i try contact tgc already but didn't got any reply , what should i do

scarlet hound
muted quest
#

Still same

#

Is a season cape

hollow tree
muted quest
#

I see thanksSkyBow

scarlet hound
#

is there a android phone without amoled can run sky on 60fps? ~~ i have enough of being nearly unable to see the candle target in trial of fire.~~

past arrow
#

Maybe this?

#

This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)

#

I don't know by heart which one has AMOLED though

karmic elk
#

-Power Saving
-Black becomes really black
-Always on Display

#

-On Screen Fingerprint

#

While Mid Ends, Some won't include AMOLED but won't be run at 60 FPS anytime soon.

smoky minnow
#

Can i login just whit the ID of my occount?

swift basin
smoky minnow
#

So i can use the ID for recover my account if i didn't linked anything?

swift basin
#

By contacting support to ask to recover your account with your sky id ye

#

Make sure to link it to something for easier login because using your sky id to recover it will take at least a week if not 2+ weeks.

scarlet hound
scarlet hound
#

thank you. i will check on that if i can

neon vigil
#

👍

safe silo
#

✌️

prime stream
vivid terrace
# scarlet hound is there a android phone without amoled can run sky on 60fps? ~~ i have enough o...

Xiaomi 11t and pro
Samsung s20 e or ultra
Samsung note 20 ultra
Poco x4 gt
Xiaomi 12t and pro
Xiaomi 13 and pro
Redmi k50 and pro and ultra
Oppo reno 6 pro 5g
Oppo reno 8 pro plus
Samsung s22 and ultra
Google pixel 7
Samsung s21
Poco x3 pro
Xiaomi mix 4
Xiaomi 10 ultra
Xiaomi redmi k40s
Samsung flip 2-3-4
Samsung fold 3-4
Xiaomi fold 2
Vivo x80 and pro
Vivox90 and pro
Vivo 15s pro
Rog phone 3->6
Nubia Redmagic 6->8
Xiaomi 12 -pro- ultra
Realme gt neo 2-3
Realme gt 2

merry quarry
#

Hi I have a poco x4 pro and I can't see chat... Is there a way to fix it?

merry quarry
#

Thanks!!!

#

How can I fix it exactly?

#

I see thanks

past arrow
#

A future update maybe will address that

crude hazel
#

looking into phones in case I'm needing to replace mine -- samsung A's are not sky compatible yeah? (like A13). think I'd heard such a thing in this channel but I forget which things are needed to run it (hence the researching)

#

or I guess alternatively if you folks know a useful site for comparing specs for such a thing as this that could be helpful, I'm not sure if the site I'm looking at is showing me the things cited in pinned post lol

past arrow
#

This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)

crude hazel
#

my carrier has none of those phones / brands 👍 thanks anyway

#

ah except Samsung but yeah those could be better

pearl shadow
#

Hi guys !!!! I recently got a new Samsung phone with android 12 but I can't download sky like it doesn't even appear on the play store

pearl shadow
#

Yep

hollow tree
# pearl shadow Yep

That phone runs 32bit OS, unfortunately can’t install Sky there. Need 64bit

pearl shadow
#

Omg no waaaaaay what SkyFaint

#

Man I really don't want to quit this game

#

Is there a way to upgrade my phone ? Is it possible?

humble mauve
#

Hii would like to ask if anyone owns a POCO F3 phone and play sky? I have been experiencing random crashes when playing sky on this phone and was wondering if it's a common issue or it's just this phone in general as I rare experience crashes when playing on my previous phone which is a Xiao MI 8 Lite.

hollow tree
humble mauve
hollow tree
humble mauve
hollow tree
upper sailBOT
#

We ask everyone to please post only in English on this server, @split atlas. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.

split atlas
#

Has anyone told me how to download it?

near walrus
#

Maybe sky should use hash maps to solve these crashes 😂

past arrow
wary wave
#

Is there any Sony Xperia (any models) that run Sky at 60 fps?

knotty raven
#

AVATAR COLLAB FOR A PANDORA WORLD

rapid copper
#

Does sky run on redmi note 12 pro 5g series?

azure heron
#

!wiki

azure heron
vagrant anchor
#

How do you get to the menu on android

#

Where the settings are. Like graphics and audio

azure heron
turbid sun
#

Hey, I'm trying to play with a friend who is on their Switch. They have a 0.20 version and I have a 0.19 version, but I don't have any way to update in the app store. How can I resolve this?

EDIT: Update only showed after visiting the appstore directly -- resolved.

mossy cedar
#

erm, im trying to update the game on my android device but it keeps saying it can't install,
is this common? should I try the steps in the pinned messages to try updating it or should I wait?

past arrow
#

Make sure to have at least 5gb free space on device - it's a new Google install policy

scarlet hound
#

sorry reply so old. i can comfirm sky on zenfone 9 has 60fps and graphic looks very good (near i6s ) . (but drag spirit circle still pixed and it may get hot as playing)

rapid copper
#

Can you guys recommend me some good android phones that runs sky smoothly. It can be 30fps boosted def mode I was thinking of realme 9 speed edition is that good?

past arrow
#

Better start with 60fps budget phones in my opinion, you'll have longer and probably more stable performance.

#

This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.

hollow tree
rapid copper
hollow tree
rapid copper
hollow tree
karmic elk
#

But bear in mind, 60FPS sucks

#

Because Sky wasn't really a competitive game that needs that much frame.

hollow tree
#

60fps is kinda nifty for fire trialSkyYay

rapid copper
#

Yes even 30fps is enough

#

Thanks I was really confused on which one to get SkyBow

hot imp
#

yeah i play on 30fps its still relaxing

#

and satisfying

rigid anvil
#

Can’t update sky again any tips ? (I have enough space left p, tried restarting/clearing cache from play store no luck yet)

little vault
#

can the Mediatek Dimensity 8100 Processor run 60 fps on sky ?

past arrow
past arrow
calm onyx
urban laurel
#

I just went in the forest and my game froze. I power off and back on, what is going on with my Android or the game?

past arrow
urban laurel
past arrow
#

You ask about so many crashes and bugs ponytail moth that I remember your name now. That device is ... SkyDontGo SkyHeadpat SkyHug

urban laurel
past arrow
#

Samsungs have been having so many problems lately. Not only Sky. Someone in person told me their phone was in service for almost a month because it sounded mono with Spotify and music. Later it came out it was Samsung software bug cWow

#

But he needed to send it back for repair 3 times because each time he got it back in same faulty condition

karmic elk
#

And I glad I'm not choosing Samsung even tho it has better feature with Samsung Dex on Certain Phones that can play Sky using HDMI. I curious why my Friend been Samsung user doesn't have much problem?

urban laurel
#

I talked to mom, she said half of Androids is in nutshells

urban laurel
urban laurel
lament phoenix
hollow vessel
# lament phoenix Help

welp i was about to asking if there was anyone still have the not text showing problem and there u go, i guess it's a #known-issues not sure tho i have the same from a month or two

lament phoenix
hollow vessel
#

for me is not a big deal tho, i can see the text while I'm writing so when my keyboard is on

lament phoenix
lament phoenix
hollow vessel
lament phoenix
#

Im sure it has been two weeks the problem not fix yet

rotund portal
#

ur game wont update?

lament phoenix
#

Hmmm i already send the report, i hope they fix it soon

lament phoenix
rotund portal
lament phoenix
past arrow
#

You need to update then
Search for Sky in Play store and click on app details to see whether the update button will show up

lament phoenix
#

Ahhhh its still happen

rotund portal
lament phoenix
#

I have 70 GB

rotund portal
#

SkyThink have u tried restarting phone?

lament phoenix
#

Hmmm, ok first restart after i update to 0.20.0

rotund portal
lament phoenix
rotund portal
lament phoenix
#

Patience like government said

karmic elk
#

Playing Sky without Texts isn't that hard Chief, you can search up at the internet for the daily quest.

#

And assuming you known the controls of the game.

lament phoenix
#

I want to chat with the others

dreamy breach
#

pCry how do you recognise your friends on constellation tho

#

Especially those aren't fav'd

rotund portal
lament phoenix
#

Not the name you give to him/her right?

rotund portal
#

yeah but if someone has the android text bug theyll be unable to see the name...

scarlet hound
#

sorry for some of you still unable to see in-game text. SkyHeadpat SkyHug i cannot image how annoying it can be.

sharp cairn
#

question, where in vault is the new shared space... and how can i make shared space visible n usable for others? (or it is bug, that i cant make it?)

swift basin
thin flame
#

had this weird bug twice already, i started the light race at hermit valley and the app froze when I got to the second stage (slopes at village of dreams). I couldn't even make it past the tower with the winged light either times, and had to restart the app. anyone else with this problem? I am playing on a sony xperia 1

swift basin
stiff wing
#

I literally have 3gb storage left and can't update sky...
The file is just 70mb but keep telling me to free up space..

scarlet hound
#

also clean as many as possible including play store cache

stiff wing
scarlet hound
#

yup. i know that rediculous, we ALL know that. but its tgc game.

#

it is really pain to update Sky on android. i have to uninstall 11gb azurlane to update it this time.

hollow tree
#

I wonder if it’s sky issue or google play issue?🤔 does huawei app gallery have this 5gb+ free space requirement too for updating sky?

scarlet hound
scarlet hound
#

seems different app.

#

wait for another update || during next season ||.

hollow tree
scarlet hound
karmic elk
#

And this is how to let your cousins play Sky on your phone, they just need have their account tied with Huawei Account

#

They will request you to install HMS core which is Huawei Login Core Application

scarlet hound
#

is it still pain like the google play when update the huawei version Sky ?

karmic elk
scarlet hound
rotund saddle
#

Hello! Is anyone having a problem installing sky from its update? My way of updating is usually deleting the app then reinstalling it but when i did that, it always failed for me no matter how many times i deleted some stuff to have some space. Does anyonr know how to do this SkyFaint

scarlet hound
karmic elk
#

Can't blame her because she have many photos/videos that she just don't want to delete

scarlet hound
rotund saddle
scarlet hound
#

friend told me it seems a forced update rn (but he is on ios )

scarlet hound
rotund saddle
#

Thank youu

#

Hopefully it'll workk

rotund saddle
#

After a long while of waiting, it still didn't workTT

shut marlin
#

I can't update as well, my storage space is okay but playstore just says that app can't be installed :<

rotund saddle
#

Hope they get this fixed:( I really want to play sky especially with it's new update coming up

shut marlin
hollow tree
#

How many free storage space you have?😮

scarlet hound
rotund saddle
#

Okayy I'll try to do thatt

scarlet hound
#

or try phone builtin manager to clean.

#

i have a redmi 5, it has a built in manager hidden in setting. another zenfone has one as well. maybe yours has one too. try to find it .
or can install some famous and safe app manager from play store to help you clean phone.
also can try uninstall some apps to get space.

hollow tree
lament phoenix
lyric pine
#

i mightve found a bug that's android specific but i'm not really sure since it's just one area and its not on my switch

#

the bird's nest in the prarie has the purple having an almost purple overlay ontop of the stone? it wasnt like that on my switch yesterday

past arrow
#

It's the famous coloration bug which happens randomly on all platforms. App restart or playing forward resolves it

lyric pine
#

ah ok ty!

spiral raven
#

Hey soooo

#

Sky won’t update on my Huawei and this is the error I keep getting

lament phoenix
scarlet hound
#

is just me or phone run the game seems get more heat than before ?

past arrow
# spiral raven

Remember to have at least 5-6GB free space. Google install policy changed for big apps

shrewd magnet
scarlet hound
# shrewd magnet i noticed that too

i got a new phone recently. i try play sky on it to test it limit SkyLOL the new phone has a built in live temp meter popup windows while gaming. i was in trial of fire, the temp rise to Celsius 39 from 26 in 10mins. i thought that due to phone issue.
then i cr with my friend on my tablet which i normal play sky on. the tablet kept cool while playing before. after update, The temperature of the tablet increases significantly when playing

shrewd magnet
#

yeah, thats strange, im playing on new phone too. Trials for sure used maxiumum temperature

past arrow
shut marlin
# spiral raven

Aggghhh! I keep getting this too. How can I fix it? I just want to play the game again

spiral raven
#

Turn off your phone then turn it on again

shut marlin
past arrow
spiral raven
#

Turning it off and on actually worked

#

But i had to uninstall sky first

shut marlin
past arrow
past arrow
shut marlin
scarlet hound
# past arrow Tablets always dissipate heat better and batteries are less likely heat up as we...

i have another phone. That mobile phone is also used to cr. i also played on it to check if diffrnt screen typo affect the candle visibility in trial of fire yesterday. it also get a little heat after playing for a while (but not as hot as the new one).
i wonder if devices issue or game issue. i seems remember my tablet could stay cool when i began play Sky months ago.
There's a noticeable improvement in game graphics, but so are temperatures.

mighty snow
#

I ran the track on Hermit Valley three times, and every time I reached the Village of Dreams, then sky will quit unexpectedly😫

upper sailBOT
dreamy breach
dreamy breach
#

Are you both reviewing for the first time?

#

It could be related to the meditation circle bug? Maybe try it later when it's fixed

spring pewter
#

windspath glitch fixed yet?

dreamy breach
haughty lily
#

Any others here that use a chromebook to play?

#

I was able to get a controller to work when connecting it to my phones bluetooth,
but the game won't detect it when I've tried it on my chromebook

karmic elk
#

Most Chromebooks are underpowered

#

If you cheap up the price of course

viscid terrace
#

Any phone recommendation to run sky at high graphics that doesn't cost too much?

haughty lily
#

It's pretty much a tablet in the shape of a laptop

hollow tree
tardy veldt
#

I have a big question related to android and Xbox controllers. I have 2 controllers. An Xbox one and an Xbox series controller. The thing is i never had any issues on compatibility with my Xbox one controller, however, I recently got an Xbox series controller but when I open the game, I can't use it, if I press B it recognizes I'm trying to go back or close the game instead of the B button... Does anyone know how to fix that??

#

Nevermind! I thankfully just managed to fix it after trying everything for more than 3 hours straight! I tried playing another game which I managed to play with this controller. So so i figured it was something related mostly to the app. I went to sky app settings, advanced settings, full screen mode, and enabled, and that was it. It someone ever has this same issue know we know how we can help 🙂 thanks anyway guys! Have a good night!

haughty lily
#

@tardy veldt Where'd you find those advanced settings for it? I can't seem to find any sign of app settings anywhere

sterile kindle
#

Is anyone else having issues where the screen freezes and you have to restart game?

past arrow
sterile kindle
fast hearth
#

hey guys. I see others are experiencing overheating issues on phone too. mine doesn't have heat issues or draining battery with other games but Sky pFIRE I'm thinking to buy a switch, also because after a while touchscreen makes my fingers feel weird. especially peeps who tried both phone and switch, any advice? does it worth swapping to switch? thanks pWow

past arrow
#

I you're a musician definitely not

#

Switch has much better graphics and the overall performance is very good in charged and docked mode, but no emojis available in chat using switch.
If there's a game breaking bug, android gets update faster.

fast hearth
#

no, I don't really care about the music. I forgot to mention, on android I also often get stuck... how to say, on the left the control panel goes wild and my character either can't be moved or runs on it's own. usually the fix is to tp home or restart game. it gets annoying when you are at a difficult part of the game or happens too often.
thanks for your input Tib stickerLove

scarlet hound
tardy veldt
#

@haughty lily Well, depending on the device brand it can vary. On my cellphone (Xiaomi), I just went to settins > apps > Sky and the options of permissions, storage, advance settings are there. However, on my tablet (Huawei) there isn't such option, but i guess it's something than can be modified on the Game booster menu that is available to change stuff for gaming when a game is open. Please upload a screenshot of what you can see on your Sky app settings.

tardy veldt
fast hearth
#

Thanks for everyone answering my question SkyBow

sonic widget
#

Hello 👋 I have a question
The 4 spirit of AURORA season not give any wing light is that right or that's my problem 😅

haughty lily
#

I was curious if maybe that fullscreen thing might be why I was having issues with getting the game to detect the controller on the chromebook

#

If I could even find such an option 03Ohdear

#

I assume Settings > Apps > Manage Apps > Sky would be where you were likely going?
All that turns up under the Advance is something about 'open by default' and a link back to google play store

tardy veldt
#

Exactly. It's right in that section. But unfortunately i can't see any option related to Fullscreen mode. I'll show you what my interface looks like.

#

That's how I fixed the issue on my cellphone. Besides that, the same controller also had another issue but this time on my tablet. When i connected the Xbox series gamepad wirelessly, it worked perfectly, however, when i tried to connect it by plugging it with the cable, 2 things used to happen...

  1. The controller vibrates and it's directly connected to the game, however, there's an issue with the right stick, it keeps moving rightward neverending.

  2. The controller wouldn't vibrate, but it's as if it is charging since i can manually turned it on, as if connected wirelessly, meaning, my tablet could charge the controller only but i had to connect it as if it were wireless...

#

When i say these 2 events happened, I thought it happened randomly, so i just kept plugging and unplugging the controller. Eventually, I realized it had to do with what I connected first...

The cable to the tablet or the cable to the cellphone.

When i connected the tablet first, I had the issue of the gamepad bugging when connected, but when i connected the controller first, then the tablet, the controller only charged.

#

You can try connecting your gamepad in different order, idk what it has to do with the compatibility but apparently there's something about it i was ignoring. Also, i was planning to go to dev settings, and check it there was something there i could change, but since I managed to find a solution, I never tried, I'll do it tonight and will let you know if it works 🙂

winged ginkgo
#

Hi guys, I would like to ask why the game looks so blurry on my tablet

hollow tree
#

Try changing graphic in sky top right corner click the ⚙️

winged ginkgo
#

It's already on 60 fps, I've tried all configurations

hollow tree
#

That’s all the graphic settings for sky

#

If you compare it to tiktok/youtube videos they probably use ios or ps

hard holly
tight fog
fast hearth
#

hey is there an issue with account binding? my account isn't linked to switch, huawei or ps and whenever i try to bind it, it just shows it got unlinked when it wasn't even linked in the first placeTH_DuckySad

glass island
#

Hey, is anyone else experiencing crashes when entered the game too? It always happens. My phone (Xiaomi Redmi 12) is up to date with it's brand updates and Android updates (12SKQ1.211103.001). It has 6GB for RAM and the memory is at 78.4GB out of 128GB. When entered Home and spend about 30s, it freezes the phone for a few minutes and then a pop-up appears, saying "System UI is not responding" or "Sky is not responding". (i just want to know if someone knows what to do or is experiencing the same problem :'D)

past arrow
# glass island Hey, is anyone else experiencing crashes when entered the game too? It always ha...

Hi! If system UI is not responding, it could be a conflicting third party app or a buggy android update. Try to roll back the latest update if it's possible on your phone and uninstall recently installed android apps and change recently changed settings. Remove apps over apps feature, like floating discord or messenger bubbles. If all of it doesn't help, click the fire emoji on channel bottom of #report-a-live-bug for your device to do a bugreport

hexed briar
#

Hello, I am having problems with updating the game. Even though I have enough storage to update I can’t update the game. The update level gets stuck on 100% then it says loading but after that there comes a notification from PlayStore saying the game cannot be loaded. I don’t have my google account linked to the game so I don’t want to lose progress :’( I don’t know if it is a problem about my phone (Redmi Note 8 Pro) or anything else.

#

I don’t know what to doSkyCry

past arrow
#

I ask because Google install policy for big apps changed and at least 5-6 Gb is necessary

hexed briar
#

I’ve just checked again and it was because of that. I just got confused because they didn’t warned me about storage. Thank you so much SkyHug

main solstice
#

It used to work before what can I do? device poco X3 pro

honest river
#

Sky is not on google play store anymore for me.

#

I entered it via google. And it says 'this application is not compatible with your device anymore'. I have a rather new device, Samsung Galaxy S20 FE. It handles the game easily and I have it installed at this moment. Just can't update.

honest river
main solstice
past arrow
upper sailBOT
past arrow
covert jungle
#

Am i only one who can't save my shared space in three house? Im tapping the button save and nothig happening

scarlet hound
#

hi. i have a chance to test a zenfone 9 recently. i found it easy get heat when playing Sky (about 40 degrees Celsius). is that normal ?
i learn that samsung s23 will be relase soon.According to information leaked on the Internet, s23 size similiar to zf9 but the screen ratio seems more suitable for that kind of size for me ( zf9 seems narrow and the font size still too small to read even compared to huawei nova 2i or i6s). i also read s23 may will be able to handle temperature more well. but all info above maybe just rumor bc s23 has not been release yet.
Does anyone have suggestions or other better options for these two phones?

blissful obsidian
#

Does Sky run in HDR?? I noticed that my phone rGTn3(hdr capable Amoled) outputs color a little differently than my other phone r7pro(non hdr sAmoled).

past arrow
#

I recommend to refrain from Samsungs. They have very buggy android updates. My personal recommendations are Google pixels (no thrills and whistles just bugfree droids with excellent battery life management and great camera) or any even used iphone 11 or above.

dire elk
#

Anybody else not being able to update sky through google play? ;-;

past arrow
past arrow
#

If you delete and reinstall Sky less is enough but that can make your progress lost if you didn't sync it

dire elk
viscid mesa
#

My shop is not working, anyone can help

past arrow
#

In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
Additional tips:
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
· Some players were able to resolve the issue by deleting and reinstalling Sky (if account is synced)
· For some players it resolved itself by changing device language or location settings in Google account
· Changing device can help too
This all above should help, if in-app purchases are not available for you.

viscid mesa
#

Thanks, and i will

#

Thank you for you support

glacial cedar
#

This bug is as old as the umbrella. Will it be corrected?

#

This bug was also on the iPhone, iPhone 6s. Now I switched to android, the bug remained. For some reason I can't write to bug reports.

hollow tree
#

!thatskybug

upper sailBOT
limber crow
#

Hello there my SO has an issue with Sky ending voice chat whenever she tries to open the game. We tried calling via discord and instagram and both apps just immediately end the call when she launches the app... It doesn't seem to happen with any other apps besides Sky. She both plays and calls on Motorola Moto G Power (2021). Does anyone know how to fix this?

fickle kiln
#

Maybe someone has encountered a similar problem: I linked the wrong PS account to my phone account and want to unlink it, but I get the message that this account cannot be unlinked. What can I do in this situation?

wheat rain
#

Hi, just started the game and I noticed it's blurry (?) I changed it to High Performance and High Def but no effect. I noticed if I take phot using the in game button it looks clear. Comparison of in game photo vs screenshot of gameplay

#

A bit clearer comparison. First is in game button second is screenshot/actual gameplay

vapid cave
#

in game screenshot automatically makes graphics the highest, that’s why it’s a higher quality. i’m assuming your device just can’t have higher graphics SkyShrug which is common with androids

wheat rain
vapid cave
#

sorry, i’m not super knowledgeable with android hardware, mostly wanted to clarify why in game screenshots were higher quality
from what i know from android friends, those graphics at 30fps is pretty normal for android SkyWhew but hopefully someone with more knowledge will see this and give a clearer answer stickerLove

wheat rain
#

"High Definition" is definitely a lie then lol

vapid cave
#

my high def mode on ipad uses “native resolution 30fps”, so it is device related like i mentioned. i don’t know the specifics but that’s just the highest ur device can go ig SkyCozy

swift basin
wheat rain
#

Yeah I'd really say this is a bug or something. Low graphics should mean dropping texture quality and whatnot but not this blur

#

Game is legit unplayable for me because the blur is making my eyes hurt.

swift basin
#

It's not a bug, intended, that's just how it works

#

Low graphics should be dropping texture quality
TGC loves doing things differently. Could also be a technical difficulty because they can't code.. or could be a bug🧍

frank rune
#

Uhmmmm, so I just wanted to play a music at the table of belongings using guitar....and buttons started to make different notes? Anyone can explain this to me, never seen it before

swift basin
wheat rain
#

Is anyone on android who doesn't have this issue. I'd like to know what device they're using.

swift basin
#

Every android has itCatastrophe_AssRun Not sure about ios and other platforms

frank rune
#

I started mashing one button and it produced 2 different sounds

swift basin
#

Might've just bugged out for a second then, did it happen once or does it keep happening?

wheat rain
frank rune
#

It kept for like 10 seconds

swift basin
# wheat rain Well rip then. Really wanted to try this game out

Yeah unfortunately sky isn't optimised well for androids, other platforms except ios as well. Ios probably has the best graphics for Sky, there are definitely a couple androids who get quite close to ios though,
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard,
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
(Copy and pasted from Tib) 'Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)'

swift basin
wheat rain
past arrow
wheat rain
#

Would've been acceptable in 2015 fr

#

Anyways good talking, going to delete the game. Once again very disheartening as I was very interested.

swift basin
#

If by a random chance you have a Mac with M1 chip, sky is downloadable on there as well

past arrow
grizzled carbon
#

I Brough Samsung A13 with64GB as spare headset to play. turn put not suitable Dowland the Game. Any recommend Mobil6 for Samsung choice pls

#

Google play store are very unfriendly toward Sky Android Mobile player

hollow tree
#

It’s not… playstore’s fault… when samsung put 32bit OS in their phone….

lavish geyser
#

Oh no. Is anyone else having this issue?

swift basin
outer halo
tulip shuttle
#

Is this only happens to me? Because ehen i play, the text just gone

tulip shuttle
#

Ooh, okie

#

Time to wait for the update, ig

#

But i did update it

past arrow
#

Update didn't address this issue - it seems it's more complicated

tulip shuttle
#

Hmm

#

But when i screenshot it, it did appears

past arrow
#

Yes, this is how it bugs for others too

tulip shuttle
#

Wonder when they'll fix it

#

I hope asap

tulip shuttle
#

But wait, i see some people on Android have text-

scarlet hound
tulip shuttle
#

I see

#

What about yours?

scarlet hound
scarlet hound
tulip shuttle
scarlet hound
#

which android model do you use ?

#

can make a bugreport

tulip shuttle
#

Android 13

#

For model, it's Reno 7 4G

burnt oriole
#

Hello I'm new here
I started playing yesterday but not before scanning the internet for some way to fix the graphics
I'm using a Z Flip 3
But looking at this chat, I feel a little discouraged
Is Apple just going to remain a permanent priority over Android...? Is the game stuck looking like this...?

past arrow
#

When we talk about priorities it is wise to know that majority of development resources goes to fix Android device bugs and keeping Android compatibility.🤖 So from 10 days of work labor at least 5 goes to droids and the rest to all other (PS switch and ios) platforms together. So Android gets priority. ☝️ One can logically ask why Androids have so many issues in the game then?
The answer is Android fragmentation. 💥 There's no other platform which can be twisted and turned like Android and there are tens of millions of device hardware variations and software variations available amongst the devices of the world. For example Switch has only one (and even switch has many bugs!) Therefore Android will always have more bugs not because of priority or attention or not caring, but in fact because Android is a little chaos. No wonder that there have already been small steps made to make Androids and Android devices more standardized in terms of OS and screen resolution because it's a pain to develop any app for Androids. OS wise it's a hard job as well, Samsung is a good example when they can't fix bugs in their own Android for months. For example if you make a simple app for iOS you would need 3 versions of that app package. For Androids at it's 10-20+ at least (and the number of possible bugs multiply with those many builds). Moreover statistically, you'll always see more complaints from a platform which has more users.

#

P.s.: currently iOS users crash often several times as well, some areas became a bit laggy, many iOS musicians could not play instruments for a month and I can continue with other platforms issues as well but because they are less in numbers and variations, they are not that noticeable

grizzled carbon
burnt oriole
karmic elk
karmic elk
#

Although, Self Created Engine have it's pro's that TGC have more flexible to do something that shouldn't have

#

But "An Apple a Day Keeps the Android Devs Away"

grand shuttle
#

SO im trying to reinstall sky on my android 10 device and install isn't going through i tried all the common ways of fix

#

anyone have a fix or recommendation

solemn vale
past arrow
grand shuttle
#

i had 4.8 gb

lapis horizon
#

Hello, I need help!
Since when I changed my cell phone for a Xiaomi Redmi note 11 (this since the end of the aurora season) my game has been crashing a lot and this ends up crashing my cell phone completely which forces me restarting everything, I already cleaned the cache, I already uninstalled and installed the game and even reset the cell phone and nothing solved it.
I don't know what to do anymore, and it's been taking away my desire to play pOhReally
I don't know if it's a problem with the game or with the cell phone, but this only happens in sky

tulip shuttle
scarlet hound
past arrow
scarlet hound
tulip shuttle
outer halo
grizzled carbon
#

Do u guys hav recommend mid Range Samsung or Poco as second game phone for game pls ...

sullen oasis
#

I paid for the Beginner Pack and made a payment, but it is not reflected in the app. What should I do?

past arrow
sweet vale
#

Hello! I use Redmi Note and the text isn't appearing, this has been going on since the update on Season of Shattering. Should I uninstall and reinstall?

past arrow
#

This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers. (At this date Poco google and Xiaomi phone restarts became more frequent As well)
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)

past arrow
sullen oasis
tulip shuttle
viscid terrace
vestal barn
#

Hi everyone! I am trying to link my Nintendo Switch account. I sign in successfully, but when I try to link, it simply says "Successfully unlinked from this Sky account" despite not being linked. I've uninstalled the app on my android and reinstalled, logged out and back in, and the issue still happens. I have also reset my phone just incase. How can this be fixed?

swift basin
vestal barn
#

It did not seem to work but thank you so much either way! I will have to wait pEyes

drifting sparrow
#

Today traveling sprit Name please

fast hearth
#

I come back With the same issue.
It's been nearly a year now and I still haven't been able To fix it. I went to get my phone checked out and we Got nothing. I've checked past updates , current ones , restarted my phone Multiple times , Shut it down as well , so On. Nothing has changed and I'm beginning to Worry if I have Lost my account but I can't log into it Through other devices.
Any help is appreciated, thank You So much SkyPray

past arrow
#

As I already replied back then as well, it is the manufacturer's fault. It's their responsibility not to shut down the phone for any reason.
Unfortunately - unless you can make a better droid then them - you can't fix it. SkyDontGo
The most optimal - yet can sound drastic - solution would be selling that phone and buying another one.
Samsungs struggle as well - one of the world's biggest giant phone corporation can't fix a bug in their own droid

#

If you have any receipt of past IAP purchase (can be cosmetics or adventure pass) that can help to identify your account (is you didn't save your account recovery ID back then). With that you can contact support through their website - or much straightforward to contact then in-game from a new moth account - to ask for account restoration on your new device

fast hearth
#

Alright thank You so much ! I've talked to my Parents about a New device and Agreed so Hopefully I get to Play Sky again , again - Thank you for both times you've helped stickerLove

past arrow
cedar parcel
#

Has anyone else been unable to see new seasonal constellation in home space? It wont show up for me and i cant buy any of the new cosmetics.

past arrow
cedar parcel
#

Okay thanks. I do use android, and was wondering if it was an issue with androids. I have looked where it normally is, it is not showing up

past arrow
cedar parcel
#

Okay thank you Tib! I will do that!!

woven dagger
#

Hey, guys

I'm having issues to login on different devices! I use a Tab S8 tablet to play at home, a Xiaomi Redmi Note 8 to play while commuting at my way to work/home and a S21FE

Login screen is not even loading on my tablet; I can login on both mobiles but my exynos is having some stutters and lags. My older device is running on low specs but crashes if I try to use any other app

Any clues on what's going on?!

hollow tree
woven dagger
hollow tree
#

Hmm sky patch update was on 10-11 january tho🤔

#

The stutter lag and crash, does it only happen in new season area/season related cutscene?

woven dagger
past arrow
#

Samsung again stickerShock

tulip shuttle
#

So much Samsung user eh?

scarlet hound
#

me on tab s6. no issues so far. maybe chip related ?

tulip shuttle
#

Idk

past arrow
#

If you search online you can see several complaints about issues not fixed for months, overheating, restart and battery drain issues especially on exynos.

#

If you look back in this channel Samsungs had the very very (I mean terribly) big blur and anti aliasing issues as well for Sky, no other devices had that bad in some past builds. Almost only Samsungs had the big font bug in Sky. It's not because of Samsung user numbers.

#

I don't say all of them are bad but they are more prone to bugs recently outside sky as well. If you keep an eye out on this topic we could track back with several users these Samsung bugs became more frequent since some android system updates.

#

If you read back #bug-reports-android channel about 5 out of 10 bugreports are from Samsungs (I checked past 20 to make an estimate). Samsungs are so much prone to bugs, they didn't conquer 50% of the smartphone market SkyLOL

scarlet hound
#

idk. not all samsung device use exynos. But this chip is really rare in other brands

past arrow
#

It's not only chip. Their updates and oneUI are a hit or miss

#

The aliasing issue (which happened almost exclusively with Samsungs) happened to snapdragons. The big font UI issue was because of their game booster

past heart
#

12 android version, Redmi Note 11 Pro. I can’t see tasks, the number of candles, read messages, there is no text everywhere 😦

past arrow
hidden inlet
#

why can't i switch accounts? i accidentally clicked on an email and created an account on an email i dont use, i want to switch back to my original account but its not letting me...

swift basin
fast hearth
#

is it possible for me to login sky on my ipad if i already login using android phone?

fast hearth
edgy crag
fast hearth
edgy crag
# fast hearth ohh okaay thank youre the best!! xD

you're welcome! just don't log in on a device you don't control. sometimes people cause themselves trouble by giving out their login information, or by logging in with a friend's device and they having their friend accidentally (or on purpose) do something that causes problems

karmic elk
hushed sigil
#

I was just redownloaded sky yesterday, when i want to login to my old account with Facebook. It's showing me this message. I can't use the gmail since i'm forget about it. Any solution??

wide locust
#

does anyone know why is wasteland pink even tho there's no shards????? it happened yesterday and my friends and i got confused

past arrow
#

Early pink skies happen as an indicator before shards fall, not during. Ask in #questions-and-help next time if it's not a tech related question, faster response there

scarlet hound
scarlet hound
young mantle
#

I couldnt buy the pass of this season on android, can someone help me?

swift basin
young mantle
swift basin
#

Where on your phone? Card? gift card or something else?And are you sure enough?thwink You might not have enough for the tax that might come along with the purchase

young mantle
static basalt
#

If it's a card make sure it's active, and maybe check your Google wallet/Google play settings to see if the default payment method is a different one than you expect?

viscid fable
#

I need help my game doesnt update

#

it is stuck at 100% what should i do?

#

im starting to lose my mind

viscid fable
#

Its stuck at 100%

#

Wait no, even funnier, it got to 100% then started installing and the, poof came to 0% again

swift basin
viscid fable
#

i have around 5gb

#

but i cannot free more

#

ok im again at 100%

#

installing...
And 0 again

young mantle
swift basin
# viscid fable but i cannot free more

You'll need to try to get 6gb free, we recommend 6gb but some people get away with 5. You can temporarily uninstall some apps, update sky and then re-download them

#

Though you'll have to do that everytime for updating unless you can get 6gb permanently

young mantle
viscid fable
#

5.5 gb now, lets see whats happends

#

ok, now its stuck, its not reseting, thats progress, i think

viscid fable
fallen mason
#

Hey guys quick question. It seems I am stuck on 2nd !
So I play and clear the darkness collecting the 3 lanterns. Then it supposed to let me decorate but it's not giving me the option to choice from. So now I'm stuck. Please help

hot imp
#

free your storage guys 😉

#

i have almost 50+gb free

#

and unlimited internet but never stucked on installing

hybrid plover
#

how to unlock the shop in sky whilst using a huawei phone?

past arrow
#

In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
Additional tips:
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
· Some players were able to resolve the issue by deleting and reinstalling Sky (if account is synced)
· For some players it resolved itself by changing device language or location settings in Google account
· Changing device can help too
This all above should help, if in-app purchases are not available for you.

quick dome
#

My game looks grainy. I'm on Samsung tab A7 lit tablet. What should I do?

past arrow
#

Change to a different device. Samsungs are very buggy recently SkyDontGo

keen osprey
#

The fortune event is so laggy my game keeps stoping
And when I light the rocket it crashes

past arrow
#

!thatskybug

upper sailBOT
vivid terrace
#

why i don't show the bottom button?

fallen mason
#

@fast hearth thank you!!!

dark pumice
#

I can barely use sky at the moment so I've been trying to figure out if it's due to my internet or my Samsung phone. Both would be equally likely for me 😭. Can anyone tell me how to tell if my WiFi is too slow?

azure heron
vivid terrace
#

it so is how people?

#

why is it like this guys?

hollow tree
past arrow
#

It happens usually because you miss one wax as Definickly pointed out or your connection had a package dropout

marble mantle
#

hii, I cant seem to see the numbers/ words in sky....anyone knows how it can be fixed? Weird thing is when I screen record, it's normal

#

any suggestions what I shld do-? I tried reinstalling it-

#

sob- ok thank you v muchhSkyBow

limber yacht
#

Maybe i'm dumb but I have a question

#

Where can i find Sky on switch ? Last time i checked i didn't find it on the store

limber yacht
#

Thanks !

alpine valley
#

for some reason text won't show up when I play but when I screen shotted it, text shows up?

past arrow
alpine valley
#

oh ok! sorry I should look through them

snow barn
#

What is happening- why half my spells have numbers, and half have no numbers :'((

#

Any help? Alrd tried restarting

floral copper
#

might mean you only have one? lemme check

snow barn
#

No i have more than one :")) especially the newest spells i just got (the cny ones)

#

Oh i restarted again and the number's back, but when i entered valley a small number of spell went to a blank again 🤔

#

Might be my connection... oh well 🤔

fast hearth
# snow barn

I have same issue. Some spells dont show numbers..even restart didnt fix

past arrow
shut shale
#

Hellooo :] I've been playing cotl for a while but this is the first time I am doing an in game purchase, and I want to buy the fish package (? For one of my friends, can anyone help me with this, are there some things we can't buy for our friends?

hollow tree
fierce zinc
#

Hi! I am having problems with sending heart to specific person. Whenever I ty to send it, it seems as though it accepted it, but when I go there again, the heart wasn't sent at all. My candles go back to me as well. It happens both in person and in constellation.

dreamy breach
fierce zinc
past arrow
#

The anti trade system of Sky doesn't specify how much time you should spend together (in order not to circumvent it). For some players it means several hours

fluid vine
#

Hello, I want to ask, is this spec good to run sky?

keen sail
#

Pretty much yes, my old phone was Snapdragon 636 with 4gb ram and still run sky pretty good till now

swift basin
undone root
#

I lost my account how can I help

past arrow
#

!support - Contact support in-game

upper sailBOT
#

Contact Player Support in-game: Tap the cog menu (top-right corner) skygear Tap "Support" ℹ️ Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! SkyGoTeam

past arrow
swift basin
#

That's why I asked for the device name😔

#

O it does?pHypeKid Fair enough mbAWHAJDJ

#

Next time ask in #questions-and-help as this channel is more for android techy-ish related questions, but yes you cane_heart

dusk socket
#

I thought i was in there

swift basin
#

Didn't need to delete but yeah this isn't qna ajdosn

gentle iris
#

Has the missing text issue been fixed with the UI and stuff?

swift meteor
#

The latest update made my game extremly glitchy, flat surfaces such as walls and rocks are very pixelated and glitches back and forth. I do have an android with pretty trashy graphics from the start but never like this until now. Does anybody know if this is easily fixable or so?

sonic ermine
#

I'm scared, uninstall the game because I'm still stuck on Eden when I try to install it again I got that warning: recent data from devices show that this app could stop working on your device.

swift basin
sonic ermine
#

Load but then comes out the same avid that is not possible to install

swift basin
#

That unfortunately means your device isn't compatible with the game, it doesn't reach the minimum requirements needed to run Sky. What device is it? Exact model and everything

silk gate
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Yeah i got a question. Ive bought 3 random size changers but i didnt got any of them?

hollow tree
silk gate
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They all gave me the same

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So there was no icon

hollow tree
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If it says Height Alteration Spell it might be Chibi spell or Grow spell. Both of these are not permanent.

silk gate
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Oh

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Thanks@hollow tree

karmic elk
flat whale
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Why I am getting this even I found these spirit twice

earnest heath
atomic obsidian
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^^ and make sure you like select them and see what they have to offer idk how to explain but they have a level up their emote thing i believe? Or just selecting them in general might clear the notification 😭 idk fully

flat whale
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@atomic obsidian thanks to you also

primal charm
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Anyone experiencing sever issues? Cant log in?