#android-questions
1 messages · Page 9 of 1
I can’t log in to the game with Google today, but I can log in to the game with fb
Sorry ıts fun question but how can ı be afk 😂? When I exit the game, I can't afk in the game. When I keep my phone on, my battery runs out.
what is snyc?
The sync method
Sky is not meant for afk🤔
@hollow tree everyvone can be afk
@hollow tree and ı am when join a full cr everyvone can be afk
No, they mean this is not how the game is designed and if you want to circumvent afk timer, it's your problem. Moreover afk damages phone battery. The other side of your problem is that TGC is nerfing afk. Less wax available (250 per place instead of 1000altogether). There are plenty ways to get same amount of candles in fracture of that time 
my friend says he tried several time to try login but got stuck on loading screen on android. is there kind of server issue or something to login sky today ?
hi, need help, bought a new phone. but for some reason all the text in the game disappeared, it is visible only if you take a screenshot, or minimize the application, and there is no text in the game at all, what to do
There seems to be some local issues with Amazon hosting services but not all servers are down
It's a #known-issues . A new update can fix it maybe in the future
😫🥲
PSN isn't letting me link to my Sky account, is this a known issue?
Why there isnt any text?
There's a bug that's been present for like over a month with ps and Nintendo linking. It just don't let some people link it,
Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message
I don't know if it's been asked or if it's an obvious answer, but can anyone tell me why it says sky isn't compatible ? my phone is a Galaxy A13
Because samsung galaxy a13 runs 32bit OS. Sky needs 64bit
Are these items still available for me to buy after the season?
Pants and mask will be gone once the season ends
can a Samsung Galaxy J7 get sky?
thank you. local issue ? is just particle area players get issue or players side ?
am i the only one stuck on loading screen? my wifi is good but the error notif keeps popping up im on samsung btw 
you are not alone. my friend says he cannot login sky from yesterday too, stuck on login screen plus error msg. but he can enter another game without problem
tib says it seems a local issue with amazon hosting services.
i hope it gets fixed soon i rly want the guitar
hope the situation will get better soon.
I'm having trouble updating sky when I go to update it I'll tap update it will get to 100%, try to install and then fail. I tried this on two separate devices and nothing is working some help would be appreciated
Have more than 5gb free space internal storage, clear google playstore cache, restart phone, try installing again. Hope it helps
Thank you so much that helped amazingly
anyone else can't log in?
Same
Me👋👋👋
Since yesterday I can't log in to sky, but I can play another game without problem
another game?
Like other game beside sky
I see... well yes, it's definitely not my connection. so it's a "server issue"
Yup
expected to be in hermit valley, in 1 hour
(this is not android device related question, you can ask it in #questions-and-help or #seasons-events-chat next time)
okay
has tgc know the login issue yet ?
i has seen many bug report about the unable to login
so i am not the only one who experience can't log in issue
no. you are not alone.
😔
Does anyone know if it's possible to translate the shared memory messages in game? Like when the player speaks during them?
screenshot > google lens
Is there anyone who knows how to use the krill repellent charm?
You just use it, and it'll protect you from a krill for a very short period of time. Next time I recommend asking in #questions-and-help as this channel is specifically for android techy stuff questions, and is inactive
Thank you so much!!
yeah he does! Ty ;0
Uhh make sure to link to psn in sky mobile first before opening sky in ps to continue existing progress 
Omg, same! I was stuck at the login screen
I thought I was the only one ;_;
Active internet connection, wifi signal, working YouTube or emails and assuming connection strength, "it was good before" are not enough unfortunately for a live game like Sky. It matters how strong the connection is to your WiFi router by your ISP. You can read some methods and solutions below for checking ping speed and package dropouts whether it's working fine:
#questions-and-help message
Also try to remove all notifications from phone notifications tray and restart device
The thing is it plays normally before but my phone froze when the loading screen was up. So I force reboot my phone and try to log in again, but this time it stuck before it got to the loading screen
And, yes I already tried to remove my notifs and restart but it still stuck. Strangely, I curiously tried to login with new acc and it went through the loading screen like normal
Good evening i just want to ask about the gift pass , it say here that it will not expire and can be used in later seasons. im just a little worried about it because i purchased AIP and the gift passes BADGE is on this season aurora. I want to ask if the badge will just change to the new season if i will gift the remaining gift pass next season?
Yes, the badge will change to the new season
Thank you so muchhh, this is a relief 🥹
No problem! 
Is the shop closed for a reason? I cant open it

How can i purchase iap with a googleplay gift card? I really have no idea so I would appreciate if you helped me!
i wanted to download sky on my new android (huawei p50) but it doesn’t show up on google play, is it because it’s not compatible or is it because i’m using gspace?
Are you not able to download sky in huawei app gallery? Sky should be there for huawei device that doesn’t have google support
So no one has any idea how to fix this? ;_;
Actually, Any Devices that install Huawei App Gallery can download Sky
Just need to download HMS Core which they offer official download too
Even without CTS check, this is the only way to play Sky without CTS
I'm having some issues with the text on screen. Whenever a text box comes up, it doesn't show any text, just the empty box. does anyone know how to fix this?
oh, I hadn't read that far up. Thank you!
I'm having the same problem too and I don't know how to solve it
The text problem is still a #known-issues 
My Galaxy A13 5G isn't compatible with sky and I just wanted to know if it will ever be compatible whatever that means, and why it isn't compatible
All I know is that it said it wasn't compatible with my phone
dang ok thanks 
is the samsung galaxy A13 compatible with sky? hows the graphics? what samsung do yall recommend me?😭 my phone broke today pLEASE
omg is the answer literally above me
Hello samsung A71 user here😅
what phone should I buy istg I just need a good gaming phone for sky thats all i need oh and much storage im spotify and netflix addicted
If you have a more budget, you can buy samsung A71 or... idk the others maybe A32??
i can only do up to 250€
Its almost the same in $
:0 okay ill check that out thank you
Ah yes poco
sounds cute :3
Goodluck with that buddies
Is this possible to not crash everytime when just walking in sky?
Not sure and i have pretty good device what gives a opportunity to play genshin on middle settings
But sometimes sky just freeze to death what need to close it and restart
What gives report? If this problem global is there a reason to report same bug? When need just wait for fix
Sad
There are hundreds if not thousands of different androids all with different specs and all manufacturered differently. A bug happening on your Android type usually won't occur on the rest of the androids. You're free to not report it, but crashing issues isn't a 'global' issue, it tends to be a very specific type of android issue. And going back to all androids are made differently, it's helpful to give your experience and your device to TGC so they're aware of all the androids that it's affecting, and which ones aren't being affected
Ah oki
I just remembered the question I had in this case but what can I do about this? Or I can't do anything?
Can't do anything sadly, only to get a new device that's 64
Thanks for the answer, that was the only thing that had me worried about
So i have a Google phone, and I'm trying to use the in game recording feature, but i get a pop up that it's not available for my account. Is this a bug anyone knows about or has anyone else experienced this?
Hmm I don’t know how to solve the issue with google play recorder but it’s not very useful, quality is low, can’t separate microphone from ingame sounds, the UI is still being recorded. You are much better using other recorder app at least some will have better quality and let you record only ingame sounds (no microphone).
So i only discovered this issue because i first used the Google play screen recorder. But that one didn't record the in game music
The ingame recorder for android is google play games recorder
Ooohh
Ok. That's a weird disconnect. I can't access the screen recorder with the sky UI one, only through the play ui
Thank you for helping me!
They still don't fix the blank texts in the game? 😭
How to fix the blank texts in the game? Please, it's so annoying
Hello- uuh does anyone know what to do when i cant log in my google account on Sky? I just got a new phone, a samsung and for some reason it won't let me log into it ;-; on my last phone and on my tablet it works perfectly fine i can play there, i just- i don't know why it won't work on this phone ☹️
What happened exactly when you’re trying to log in?
I tapped on log in with google account, a circle did 2 spins and that's it ;-; it didn't do anything i tried it many times but it did the same thing over and over again
This might help
How to switch Google account on Android by Kai
#android-questions message
Thank you i'll try it 🥲
Hmm i dunno its not working :< oh well- uh is it good if after my facebook account is deleted yeah i have another account i just dont use it so i deleted it but i have to wait 30 days- that with google account on my tablet i over write it?- so like i will have the account i use all the time connected to google and facebook is that good? My account will stay and won't be deleted right? ₍⁽⁰^⁰⁾₎
Hello uhm can somebody help me, I’m trying to link my ps4 account into my sky but when I tried it said successfully unlinked. I’m confused
Just the usual sky shenanigans, it's bugged for quite a few right now and doesn't let you link. Been present for over a month now and it's a #known-issues . The below only works for some, if it doesn't work for you, you'll just have to wait for a fix unfortunately
Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message
Your account will stay even if u have not linked those apps as long as u dont log out ^^
Ohh okay thanksss
So if i will link my main acc with facebook too i will have my account on google and facebook? Cool ovo
Then i will try that- after the facebook one gets deleted cuz i really dont needed that side acc
Yep! Good luck with that hope it works :>
Okay thank you qwq after a month if i won't forget i'll update on what happened uvu i just really hope i won't lose my google acc cuz i have lots of friends there

what processors can handle sky in 60 fps?
Sky won't let me switch payment options no matter what. The option to do so isn't appearing at all. What do I do?
So, is it only me or is someone else experiencing crashes and force close of Sky on non- Snapdragon processor devices?
I have two Samsung devices: One is the Galaxy s20 FE
The other is the regular Galaxy s20 Exynos version. I've had the game crashing on my s20 a few times now in the last two days.
Meanwhile the Galaxy s20 Fe has had no crashes at all in a few months. Both are running the same version of Android and on the latest security patch.
If you Google exynos issues, you'll find a lot of forums about them. Many Samsung exynos models produce issues with their own OS and other apps such as device heating up without reason, battery drain overnight, UI lags, device restarts, while the same models with snapdragons don't. These issues appear seemingly randomly so some exynos users might never experience any specific issues. You might have been lucky so far that you experience exynos drawbacks with Sky only.
Hey! I have an Android phone and when I try to click to switch accounts using Google, it just doesn't work and I go back to the same account, any alternative?
How to switch Google account on Android by Kai
#android-questions message
same it was not that i was playing and my game crashed 6 times 🤧
Hello. Does any know how to fix Fb unlinking? Also Linking Nintendo and Huawei. I can't seems to unlink my Facebook and I can't link a Nintendo and Huawei account 🥲🥲🥹
Yeah that was also my problem o<o it always said successfully unlinked but i still could log in- so i decided to delete that acc and now i have to wait a month ;^; i only deleted it cuz that was a side acc, i didn't need it. Idk why the game is doing this ;-; and yeah i also tried linking huawei but nothing happens .-.
Should we report these as a bug or no?- qvq
Best to report it as bug
Okay qwq
Wait a dangy minute..
Hooowww?? How did- what?- uh- im surprised..but atleast i can play now!! :DDD
I tried to reinstall Sky and it somehow crashed my phone (samsung galaxy s8+)
Samsung again...
If phone crashed during installation it's your OS or Google bug, not Sky. The installation is made by your phone and google
ohhh okay
i don't know how this stuff works
Hello! I'm trying to buy an IAP but it just keep showing me this, what am I supposed to do next? (It's my first time buying one so I'm not entirely sure what to do-)
Try to restart game , click on restore purchases. Then contact support in-game
!concertwhen
Join others in the musical journey of the AURORA concert, available to all Skykids every 4 hours until <t:1672646400:f> 
Concert times: (These timestamps are in your local time!)
<t:1670572800:t> 》<t:1670587200:t> 》<t:1670601600:t> 》<t:1670616000:t> 》<t:1670630400:t> 》<t:1670644800:t>
🔎 More details: https://bit.ly/SkyConcert

I want to ask.. When I can give IAP that inside the iglo in home to my friend?? Like, ancestor cape or the hairpin accessory 🙂
it’s bugged so we have to wait for a fix. this channel is for android device related questions so it can go in #questions-and-help next time :)
Why can't I video record. It says this feature isn't available. what should I do?
I suggest you to use your phone own recorders
But it makes the keys visible right? I want them invisible...!?
That only available on IOS
Only iOS can handle layers separately. On switch, ps and android everything is handled quite strictly in one layer therefore those platforms limit UI-less recording
Hi, I can't change my email, I'm from Brazil and my English is not very good, sorry
Is there any support I can contact in Brazil?
Are you not able to change your Gmail inside the game?
Yes
Support is only in English, sorry. If you're wanting to change gmails, that's impossible to do. Not even support will help
oh, got it, thanks for the help
why can't I give people's gifts?
Which gift?
The IAP in the igloo can't be gifted currently because of bug
I had a the same problem and updating my Phone number helped, turns out it was sending a verification pin that I was not receiving properly, and the one thru gmail wasn't working.
Were you able to get it up and running? I'm curious about your phones performance since I'm using a 2021 model samsung and I can't really run at full 60 fps or high graphics mode at 30 fps
O and it overheated once... after about 30 minutes
Which 2021 samsung? So many phones they have…
Z fold 3. I should have clarified tho it has the snapdragon 888
Ooo that chip can get really hot i heard. But no ⚡ ⚡ ⚡ settings in sky?
Nope not even ⚡ ⚡
1 seems to be optimal
I have a question. I open my Sky and it looks like this everywhere, even when i leave home. I've tried fully closing the app and reopening it, still there. Couldn't find anything on support. Anyone know what's happening
why can't i turn on max graphics? when i click it 3 times it doesn't want to turn to max
it only goes up to two "energy bars"
Hello i cant seem to purchase anything from iap where do i contact to make it work?
What phone model?
Is the setting not available at all or just because it gets hot fast and lag?
Realme C25s 64Gb 4Gb ram
The GPU is not compatible for Sky 60fps
No :((
I have no idea what happened but the screen became unresponsive to touch
tbh you’d be lucky to even get a stable 30fps on that SOC
what's the requirement for sky on a mobile phone?
what version of android?
any requirement for models??
I want to buy a new phone and make sure I can get sky on it so I don't waste my money
Look at the pin
Hello, does anyone know if the wind paths are fixed?
Keep an eye out on the original post in #known-issues when will it be updated. TGC did a potential fix addressing it but it came out it didn't work and still users seasonal candles and hearts can turn into regular ones. The bug seems to be triggered by using its map shrine or pressing the home button or having the game closed there, so you may avoid the bug by using it with attention. It's still best to avoid the area until they update the post and announce otherwise. There could also be updates via patch notes in #news 

Ask in #questions-and-help next time if it's not android tech related, faster response there
Alright thank you very much
ty!!
Hi guys! I just want to ask a question if sky is compatible with the cellphone samsung a13 5G? I'm sorry for bothering you all but thank you!!
Oh okie thank you so much!
Its available, Just gets real hot and lags
it looks like bug. some players have report similiar graphic issue in #bug-reports-android. not sure if the same case.
i hAv a question!!1
So, I play sky on my cell phone, whenever I try to put graphics on 3, jumps to 0 its a problem on my device or a bug?
Not all device capable of sky 60fps, you can let us know your device model we can check the specs if it should be available for you or just not strong enough GPU
Its an moto g60
The GPU seems to be Adreno 618
Minimum for sky 60fps Adreno 540, 620/630
Ooo.. does that mean I won't be able to reach 3 ever? 💀
my device can set to 3 but the most suitable to play is 2. so if 3 exist it may be not run smooth as 2. if that can comfort you.
Graphic options for device that can run sky 60fps is different from device with weaker GPU. You may have 60fps in graphic 2 for your phone, but they don’t 
Someone wrote down the order here
#android-questions message
my other device dont have 3 too. both of they run lag, blur and pixel in 2. i guess the 3 may refer to the mainly higher resolution plus similiar but may lower frame rate as 2. 
Tbh i rarely play in graphic 2 and above🤔 only sometimes when needed
Most of the time just 0 or 1
for some reason i feel 2 more smooth than 3 on my device. 3 seems has more detail, but i feel no significal different and seems a little bit lag then 2
Graphic 3 only 30fps 🤭
Um, quick question. If me and my friend relived a spirit and we were now at a point where we have to view the cutscene. Then my friend got a problem with his game, he logged back in. If he followed me, will the rock statue still be there for them? Or is it gone by the time they left?
Ask in #questions-and-help next time if it's not android tech related.
They need to relive the spirit again, unless you still have spirit memory left from the spirit with which they can join back to your relive process.
hi, is it possible to change my binded google account in sky? my fb is already binded there, but i want to change the google account that i used for my sky account
Unfortunately you can't and even support can't do it because of security reasons
for huawei phones, why cant i use google to log in?
Unfortunately Huawei phones are banned from the Google Play Store because of political reasons.
^ Yes but some Huawei phones do have play store still
You can click "create new" if you are good to go with a new acc or what do you need
I need my old acc
:.(
Was it linked?
My fb and my fb get baned
You have your sky id of that acc or have you ever made a purchase on that acc?
You can only find it as long as you are logged in with the particular acc
!support, you can try support and see if they help any
!support
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Please don't ping random Devs? At this point only support will help you out. I've already explained that chances of getting it back are small and to contact support
🥺
Where
The bot above links a place you can email them
Here
Oh they pinged a dev 
Yes correct. Some older devices still have access to the play store (iirc those old phones run Android 8 so support for them may be very limited anyway).
For clarification, newer Huawei devices are banned from the Google play store.
If you did not download sky from there, but instead downloaded it from the Huawei app store, then you can only save your progress or link to other devices by binding your Huawei account to your Sky account and can't bind a Google account.
New Huawei devices are treated in a similar way as a Switch or a PS as they have their own app stores which are segregated from Google accounts, unlike iOS which does allow authenticated logins with Google accounts.
Hi there, do you know how the linking accounts work for android to Nintendo switch?
I've done the instructions on the website, but what's weird is that when I try to link my account, it says "successfully unlinked from this sky account" even though it hasn't even been linked.
i dont want to accidently mess this up
Nevermind i figured it out myself
The snowflake hair accessory is not giftabble?
... known issue
Has anyone managed to get the android version of the game running in something like bluestacks on pc?
Using emulators is against the Sky TOS, @steady saddle. Please don’t use or discuss emulators here.
My b
Just to kill my question, Scotl doesn't run on Samsung A10s right?
You're right, confused with J series 
Still not compatible unfortunately
It's not compatible. It has a very weak GPU for Sky.
https://www.notebookcheck.net/Adreno-540-vs-Mali-G71-MP2_7714_8348.247598.0.html
How to check device Sky compatibility 🛠️
#android-questions message tools
Is it still possible to join the Beta?
Has anyone having problems unable to switch Google accounts?
Are you wanting to unlink Gmail from your account and link another, or are you wanting to switch between two different sky accounts?
I want to switch between two different sky account.
This will help you out then,
How to switch Google account on Android by Kai
#android-questions message
Excuse me do you guys know if sky is available on Samsung m33?
I'll see if it works and thank you.
I'm planning on buying that so wanted to confirm I have been very confused
Why the game is not available on google store for samsung tap a 6 😭😭😭😭😭😭
It there any chance to play it on it ?
My gf has phone like yours i asked her to download the game also but she didn't find it on play store
I wanted to date her in game 😞😞
My phone is redmi note 8 2021
Also i cant download it on my tablet samsung tap a 6
I thought 32 and 64 for window6 only
How i can know if this 32 or 64
Ok thanks for info bro ❤️
I see but it's kinda expensive for me, anyways thanks
Is it just me who's been having frequent crashes/freezes on Sky? My phone is currently on android 13 and it's only been happening since the concert was released to live
same here. (tab s6) but not frequent. just frequent than before. can try to clear some notification or floating apps (i heard that may help). if that bother you, can report it in #report-a-live-bug to try to let dev knows
Is it a Samsung ? They have been having very duct taped buggy drivers
Samsung, S22 Ultra to be exact. But before the concert I don't think I've ever experienced a crash / freeze on this phone
Either way, I'll report it since it's been happening daily
thank you
i have more worst crash case long time ago. game usually got crash almost after having cr a map so i always closed the gsme then restart it to prevent accident crash. but it is long time ago.
oh im also on an s22 ultra and the game crashes constantly
i'm hoping the release a bug fix soon 💀
Hey, what do I do if I buy seasonal candles and it accepts the money, but I never get said candles?
I'm supposed to have 45 cause I made two purchases earlier, but I'm still stuck on 30
Oh wait the issue has been resolved!!
Hello!! Have they fixed the 'dissapearing' texts for certain phone models? Such as Xiaomis?
seems not fix on some model. can check #bug-reports-android
did anyone has the experinece dealing with tgc suppor with the refund over 48 hr purchase ? i already asked on google play store about that but got decline due to purchase has over 48 hours, google play store says i should contact the dev. or i have to email to tgc for that ?
i am just asking if anyone has similiar experence, ~~not really sure if i really want to make a refund about that. ~~
!support Plenty of people ask for refunds. Contact support, but they can decide whether to refund you or not. Some people get refunds, some people don't
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
thank you. i already have ask ingame support about that. they said google play store deal with real money thing. but google play store declined my request due to their refund policy. 
Yeah that happens, that just means both said no so no refund
~~ i just feel guilty for the expensive golden wing purchase. after i bought it i found out that it seems only work in coliseum and no friend can join me in concert once the season end.
. it took days to contact ingame support to comfirm that
~~
Your friends can join you
You just need to hold their hand and it will teleport them with you (including the friends holding your friend's hands) It works the same as the asteroid iap cape that came during LPP collab. It only working in the collesium isn't that bad either. I can see it being a bit of a hassle to need to get to the collesium, but the good outweighs the bad imo
I will say that the cape is expensive lmao and not worth it for me, but being able to see the concert once the season ends is pretty cool nonetheless
oh. i mean they are unable to join me from thier friendlist in home like current way.
Ahh, fair
Would be weird if that was a feature, you'd get people joining who you might not want to see. A lot of people have hundreds of friends in their list. And TGC wouldn't put any effort into disabling that feature either
yup. expensive so my friend didnt want my gift wing suggestion.|| plus the wing somehow like "i have lots of money "symbol ||
I don't think it is
~~ if not use the wing regular. it might feel that way in closet ~~
I can totally see that, I felt like that with the lpp scarf once. Wear whatever you want, don't worry about what others are thinking or saying
Others can't (but will unfortunately) assume that you 'have lots of money'. You could've been gifted it, you might've saved or worked hard for that money, or maybe you do have a lot of money, it's your money and it's not up to others what you do with that money 
And if you enjoy a cosmetic and are happy with it, wear it
thanks for saying that. i appriciate

Anyone knows why does it say In-app purchase is not available at the moment when I clicked shop icon?
In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
This all above should help, if in-app purchases are not available for you.
Ask in #questions-and-help if it’s not an android tech related issue.
SKY FOR DATIN?
I cant met her in real life so......
Yeah u can spend nice time it this game with ur loved one
Ok this gettin cursed good night sky people
Check your in box
Ok guys stop this
Its a game u can do what u want, i already have her numbre but we can hang out in the game
Please delete, it's against the #rules to expose your personal info for safety. And in general online safety, don't throw your age around. Sky is also not a dating game, shoo
I’ll stop sorry
You can hold down on your message and then tap delete to delete it
Is there is any safety in these days ?
What
What
Every thing is on internet internet is working with numbers and he is 12 thats a numbre
Idk what to tell you, sharing personal info is against the rules of the rules and isn't safe. If you have complaints about the rules, #contact-the-mods
If you're older, you should especially know about the basic internet safety
And encourage the younger players to not share their personal info
As I am grown man i can confirm that there is no safety in reality or on internet
Enjoy ur day bro, have nice time.
i feel both of you may use dm to chat such topic. this channel is for android question and help after all 
please fix how to unlink facebook on android 😭😭
Wdym 'fix'?
There's no "fix". You cannot unlink any method from a Sky sync for security reasons
Facebook and Nintendo are unlinkable, with exceptions for Nintendo. Facebook can be unlinked through the settings as long as you have something else linked cuz you can't unlink the only login method
Huawei is unlinkable too iirc
Hi, anyone have had problems logging in with Google account?
I deleted the game and downloaded it again and now it's not working for my Google account
This question seems to be discussed (and hopefully answered) in #questions-and-help
I have an android tablet and a wireless controller. Does Sky ever make the controller vibrate? I haven't noticed that it does
I don't think it should 
Hello everyone! Is there any issue reported about ascended candles? I did eden and shards and I'm not receiving anything 
There's no known bug about it, and first time hearing
How many times have you gone eden this week? And how many statues did you save (if any) ?
And how many red shards did you do today?
1 and re-did to make sure and nothing, the number doesn't move
Today is the reset so yeah, I did all the statues excepting the last one far away (bc tgc likes to make me lose 20 wings in 5 seconds
)
Should I send a ticket?
Sounds strange
And you're able to cr as usual?
Yup! The issue is with the AC candles
I was counting with those bc today is the day I'm getting the Forest mask that cost 350 
Yeah you can send a bug report and possibly contact support about it considering you've lost almost 20ac. I doubt they would give you that ac but maybe. First time hearing
Hopefully doesn't become a huge issue
I'll let you know what they say and I believe they'll give me what I worked for like that time I didn't get 1 seasonal candle after relieving a spirit
Sorry for ping but turns out not receiving ac from shards has been a bug today for some others too
Still haven't seen anything about eden though
I've read a few times that aurora concert orbit appearance can mess up ac income if the player arrives there in unfortunate timing
They called me crazy 
Makes sense, at the orbit I wasn't receiving wax from the spirits 🙉 I'll add that to the ticket
The no wax from spirits probably intentional
That makes sense in a way that concert doesn't fill candle meter
No I mean I was doing Eden when I had this issue in orbit, I didn't do the concert today
I also didn't receive candle in orbit 😭
I mean this change affects orbit mechanism overall regardless where (from Eden or concert) you arrived from
Orbit doesn't currently have wax because of Aurora
Ohhhhhh I see, I didn't know this but anyway I'm still without my candles and forest mama didn't want to lend me the expensive mask 
Is there anyone eles out there using a Samsung S20 + That has Never Ever gotten 3 of the shattering WingLight ?
Example the one on ground level, the one in whales mouth ? Thank you 😊
Hi, about the ascended candles, it’s a problem with iOS devices as well! Quite a few people did the shard event and didn’t get the AC rewards. Don’t know why lol
same issues on switch. i have already report that. ~~ its the first day of the year, i feel maybe bc the shard fall time system setting parameters got some changes. so the reward system become a mess. lol~~
Hii so I have a problem
For some reason I lost my cape in Eden and now I'm stuck there and can't continue ascending because my character can't turn into stone as it should happen?? Anyone else had this issue?
I want to go back to playing normally
restart may help
~~ but you may can explore there now as much as you like ~~
I already did
Not that scary when it can't harm you XD
Dumb question but how to do it? I tried uninstalling and installing again and it doesn't work as it should
what. you mean after restart the game you still in eden and got stuck in there ?
When I close and open Sky again I'm in home area and all portals are blocked and I don't have a cape. When I use return shrine I'm still stuck and cannot finish the ascension
What is going on😭
oh. well. try go forward to the red target.
if not work, restart game, close it entirely from the background. restart your phone. try again
may I know why I can't maximum the graphic(s)??
Doesn't work :((
Only flagships and devices with strong GPU (not CPU, don't confuse) are compatible with max graphics
What doesn't work when you use the return shrine? (Ask in #questions-and-help if it's gameplay related and not android compatibility question next time, faster response there
)
Ohh alright!! Sorry
Come to QnH I'm happy to help 
Only works if that's not the only one linking method.
Note: you can unlink from phone only, not your Sky progress
ohhh ok, thank you!
very weird tho cause my google acc is connected alr but i cant seem to unlink fb
hey this is just a small issue but has anyone else had trouble with the map shrine at the village theatre? it's not showing up on the map for me when i sit at the shrine 😦
It's bugged
My game has been freezing even tho there’s no new software update. Restart or report?
restart.
You have been asking about so many issues with your device that it might be wise to consider changing to something else 
I want to ask if the binding problem has been fixed?
Wdym, which problem
Linked account
What is the problem exactly
When I want to link the account, it shows that I want to unlink
What are you trying to link
play station account
It's still not fixed and any fixes will be posted in patchnotes in #news or an announcement in #known-issues , you can try this if you haven't yet,
Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message
If that doesn't work then all you can do is wait
Okayyy thanks
Hi, can i ask why can't I unlink email from sky account? I click on "unlink account", it loads for a second and nothing happens.
The problem is that the mail to which the account is linked no longer exists and I'm afraid of losing my account cause of this
Oh, ok. Thanks
Hello Skykids! I am a new discord user and I need a little help. I cannot see any text in the game. I tried uninstalling and installing it again but it didn't work. Does anyone know how to fix this?
Hey guys, anyone also facing linking issue with Android link to PS? Idk why it keeps saying unlink successful after I press link
@lucid horizon ^^^ see here
ah, I see
but I have deleted my Sky, lemme try re-install
I have tried this method, seems like still unable to link. I think I'm gonna wait for TGC fix this bugs first
Hi! :3 i just land here.. i have this same problem, think it was just me xd
So in #bug-reports-android i only comment my device and the text bug?

does anyone know how well a 6gb ram phone would do running sky? I'm looking to upgrade my redmi 8 (4gb ram) to (hopefully) a samsung m23 soon in case it's any better
I'm on a budget and I have to pay 5x the price in usd unfortunately so I can't really get one that's much better
Thank youuuu
Sky ram usage is well optimized but it definitely depends more on decent GPU (not CPU) and bugfree drivers.
Samsungs are definitely not recommended because they have duct taped graphics drivers and Samsung players experience significantly more bugs and crashes
I see
thank you!
what kind of phone would be a good pick?
I have a POCO M4 Pro and it runs pretty well. The phone is not that expensive either
6gb
Again, Gb is not important 
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)
thank you guys!!
Is the baffled botanist’s pants gonna be included when he comes as a TS?
all of these are just out of my budget unfortunately 😭 but I'll use the list as reference so I can find something that's good enough!
I don't think he comes with pants if I remember right
ah ok, thank you
Noo wait he does... well either way, if it was on the spirit tree during the original season, it'll be here when it comes as a ts
the only seasonal cosmetics that can't come back with a traveling spirit are the ultimate gifts
oh I see! Thank you, I’ll keep that in mind ^^
He doesn't have pants just an fyi
yeah, unfortunately. Was hoping to get the pants he was wearing
Yeah 'pants' are the default spirit pants that's on almost every spirit that doesn't sell pants. The closest thing to it might be the dress from forest
Is it a bug when giving present in the snow house????
Cause my friend can't send me gift
It's a #known-issues
Hi, do you know when The Aurora wings are gonna work?
They only work in the REGULAR Coliseum in Valley of Triumph.
I'll be brief as possible with the issue I'm having.
So I've been trying to download SKY with a mostly new-ish phone (I've got this phone 2 or so years ago) whenever I search up the game it simply doesn't show up, I looked it up and it does mean that my phone is incompatible but when I'm looking at the requirements I believe I've got proper version of Android but I have no way of checking everything else. So before I'll make a decision to try and buy a phone that'll let me play SKY I wish to hear some professional opinions beforehand, thanks in advance for any answers
p.s I do have a screenshot of Software info, I'll send it when needed not to clutter the chat
The phone is "Galaxy M11" it's been basically a gift so I did not have any hand in choosing
I figured it would just be one setting behind, thanks for helping
Guess I'll begin looking into Phones that can run Sky, unless PC version will come out in the meantime
Hmm I'll keep that in mind thank you, again
Does anyone here know any good screen recording apps for sky on Android 
So I got the lamp from the traveling spirit and I was told you can hold it in your hands and like walk around with it to like for if you need like light but it's not working for me will just let me place it or move it around to place it places but I was shown that you can hold it and walk around and it won't let me
Sounds like you got some misinfo or someone somewhere got confused. You can only place down this prop. There is a lamp/lantern you can hold which is an iap from days of summer, and costs like $19.99. In the future I would ask in #questions-and-help as this channel is more for android tech related questions, and is a lot less active for that reason
Okie
new season just revealed officially in #news !!!
Its time to clear your devices as much as possible to update and have bugs
What version of your android phone has?
galaxy s9+
Hol on, let me check
Do you have latest Android Update on it?
There should be a build in recording for record games and stuff
the recording for it is choppy and not the best
Try tune down the quality settings
yep
i actually have the same question 
the in-game recorder doesn't work for me, it doesn't even record audio, and i was hoping to make some videos
Is this supposed to happen or is this a bug?
Thank you everyone!
You're oob (out of bounds) where the game is normally not supposed to be played. Therefore expect strange things to happen 
What is a oob?
Oooh, out of bounds. Got it. Thank you! A whole lot of whacky stuff started to happen once I got a emote and it turns out I didn't even get it.
Hi guys , my cape suddenly disappearance, i try contact tgc already but didn't got any reply , what should i do
restart game or restore in shop ?
Did you contact ingame support? They usually reply in few days, please wait
I see thanks
is there a android phone without amoled can run sky on 60fps? ~~ i have enough of being nearly unable to see the candle target in trial of fire.~~
Maybe this?
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)
I don't know by heart which one has AMOLED though
It's rarely that High End Phones won't include AMOLED screen, Because it's become the standards for most High End Devices with additional feature.
-Power Saving
-Black becomes really black
-Always on Display
-On Screen Fingerprint
While Mid Ends, Some won't include AMOLED but won't be run at 60 FPS anytime soon.
Can i login just whit the ID of my occount?
Sky id? No that's only for sending to support to recover your account, has no other use. Just login with whatever your account was linked to
So i can use the ID for recover my account if i didn't linked anything?
By contacting support to ask to recover your account with your sky id ye
Make sure to link it to something for easier login because using your sky id to recover it will take at least a week if not 2+ weeks.
Ok! Ty so much 
yes it is. the dark in trial of dark seems also true dark or near true dark. i cannot even or almost cannnot see where candle is last nigt in trial of fire. or the candle lighting in trial of fire get glitch or bug or something wrong but tgc doesnot notiice. or just my screen just need to be cleaned. anyway it is pain to solo in there on amoled screen now.
thank you. i will check on that if i can
👍
✌️
I think it's a very important question 
Xiaomi 11t and pro
Samsung s20 e or ultra
Samsung note 20 ultra
Poco x4 gt
Xiaomi 12t and pro
Xiaomi 13 and pro
Redmi k50 and pro and ultra
Oppo reno 6 pro 5g
Oppo reno 8 pro plus
Samsung s22 and ultra
Google pixel 7
Samsung s21
Poco x3 pro
Xiaomi mix 4
Xiaomi 10 ultra
Xiaomi redmi k40s
Samsung flip 2-3-4
Samsung fold 3-4
Xiaomi fold 2
Vivo x80 and pro
Vivox90 and pro
Vivo 15s pro
Rog phone 3->6
Nubia Redmagic 6->8
Xiaomi 12 -pro- ultra
Realme gt neo 2-3
Realme gt 2
Hi I have a poco x4 pro and I can't see chat... Is there a way to fix it?
It's a #known-issues , you can't fix it 
A future update maybe will address that
looking into phones in case I'm needing to replace mine -- samsung A's are not sky compatible yeah? (like A13). think I'd heard such a thing in this channel but I forget which things are needed to run it (hence the researching)
or I guess alternatively if you folks know a useful site for comparing specs for such a thing as this that could be helpful, I'm not sure if the site I'm looking at is showing me the things cited in pinned post lol
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)
my carrier has none of those phones / brands 👍 thanks anyway
ah except Samsung but yeah those could be better
thank you so much.

Hi guys !!!! I recently got a new Samsung phone with android 12 but I can't download sky like it doesn't even appear on the play store
Is it galaxy a13 5g?
Yep
That phone runs 32bit OS, unfortunately can’t install Sky there. Need 64bit
Omg no waaaaaay what 
Man I really don't want to quit this game
Is there a way to upgrade my phone ? Is it possible?
Hii would like to ask if anyone owns a POCO F3 phone and play sky? I have been experiencing random crashes when playing sky on this phone and was wondering if it's a common issue or it's just this phone in general as I rare experience crashes when playing on my previous phone which is a Xiao MI 8 Lite.
Are you on android 13 perhaps?
Think I'm on andriod 12. I attached an image if it helps with the version I'm on
After restarting phone still crashing in sky? Is the phone hot when it’s about to crash?
Hmm I think sometimes it's hot sometimes it isn't. The crashes are quite random but very often
As for restarting phone, haven't really tried that yet 🤔
I hope it doesn’t crash after restart phone
We ask everyone to please post only in English on this server, @split atlas. Unfortunately, moderators and staff aren't able to support all the languages spoken by our global Sky family.
Has anyone told me how to download it?
Maybe sky should use hash maps to solve these crashes 😂
Is there any Sony Xperia (any models) that run Sky at 60 fps?
AVATAR COLLAB FOR A PANDORA WORLD
Does sky run on redmi note 12 pro 5g series?
you can check compatibility at
!wiki
Poco x3 as well
The normal one
How do you get to the menu on android
Where the settings are. Like graphics and audio
upper right corner of screen
Hey, I'm trying to play with a friend who is on their Switch. They have a 0.20 version and I have a 0.19 version, but I don't have any way to update in the app store. How can I resolve this?
EDIT: Update only showed after visiting the appstore directly -- resolved.
erm, im trying to update the game on my android device but it keeps saying it can't install,
is this common? should I try the steps in the pinned messages to try updating it or should I wait?
Make sure to have at least 5gb free space on device - it's a new Google install policy
sorry reply so old. i can comfirm sky on zenfone 9 has 60fps and graphic looks very good (near i6s ) . (but drag spirit circle still pixed and it may get hot as playing)
Can you guys recommend me some good android phones that runs sky smoothly. It can be 30fps boosted def mode I was thinking of realme 9 speed edition is that good?
Better start with 60fps budget phones in my opinion, you'll have longer and probably more stable performance.
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
Realme 9 5G Speed with Adreno 642L should be able to get Sky 60 fps
U mean the speed edition one?
This one?
Yeah is it good?
Is Sky 60 fps good for your needs?😮
Adreno 642L are definitely something worth for it
But bear in mind, 60FPS sucks
Because Sky wasn't really a competitive game that needs that much frame.
60fps is kinda nifty for fire trial
Can’t update sky again any tips ? (I have enough space left p, tried restarting/clearing cache from play store no luck yet)
can the Mediatek Dimensity 8100 Processor run 60 fps on sky ?
- how much space you have?
- did you try to click on app details in store and restart device?
Compare its GPU (not CPU) to an adreno 640 on notebookchecker or any online comparison site. If it's better, most probably yes
Same. I heard u need atleast 5gb of space. I tried deleting some files tik i have 6gb free and it works🥹
I just went in the forest and my game froze. I power off and back on, what is going on with my Android or the game?
If your device turned off then it's a problem with the graphics drivers of the device.
If only Sky crashed that would be a different story, but if a device crashes that's a problem because of your manufacturer
My device isn’t auto off. I turn off since I can’t exist the game
You ask about so many crashes and bugs ponytail moth that I remember your name now. That device is ...

Due apologized why my Android no longer software update for Android 13 (Note10 happen too beside Note10+) except for security. Guess I’ll wait for new phone
Samsungs have been having so many problems lately. Not only Sky. Someone in person told me their phone was in service for almost a month because it sounded mono with Spotify and music. Later it came out it was Samsung software bug 
But he needed to send it back for repair 3 times because each time he got it back in same faulty condition
Samsung Android Developer's trying to do a driver patch.
And I glad I'm not choosing Samsung even tho it has better feature with Samsung Dex on Certain Phones that can play Sky using HDMI. I curious why my Friend been Samsung user doesn't have much problem?
I talked to mom, she said half of Androids is in nutshells
It’s this for real?
Update: I have to uninstall Tumblr and Pinterest since one of them have too big space 
Help
welp i was about to asking if there was anyone still have the not text showing problem and there u go, i guess it's a #known-issues not sure tho i have the same from a month or two
Interesting i can update to 0.20.0
for me is not a big deal tho, i can see the text while I'm writing so when my keyboard is on
I mean i cant
Some text gone when the lore begins
oop, i haven't updated yet cuz i haven't been online for a few days so idk
Im sure it has been two weeks the problem not fix yet
ur game wont update?
Hmmm i already send the report, i hope they fix it soon
Uhmm yeah, what version today?
0.20.0
You need to update then
Search for Sky in Play store and click on app details to see whether the update button will show up
Just figured it out, i need to reset the playstore, lets see if it still happen
Ahhhh its still happen
if it wont update, it might be a storage problem, try to have 5-6 gb of storage for the update
I have 70 GB
have u tried restarting phone?
Hmmm, ok first restart after i update to 0.20.0
or do u mean the bug?
Yeah, after update the game, restart the phone, the bug still happen
yeah the android text bug not fixed yet i think :( itll just take some patience for TGC to fix it
No Fixes
Playing Sky without Texts isn't that hard Chief, you can search up at the internet for the daily quest.
And assuming you known the controls of the game.
I want to chat with the others
how do you recognise your friends on constellation tho
Especially those aren't fav'd
Emm, that's a great question.
Remember the name
friends change outfits too :')
Not the name you give to him/her right?
yeah but if someone has the android text bug theyll be unable to see the name...
sorry for some of you still unable to see in-game text.
i cannot image how annoying it can be.
question, where in vault is the new shared space... and how can i make shared space visible n usable for others? (or it is bug, that i cant make it?)
For future those type of questions are best for #questions-and-help as this channel is more for android tech related help
had this weird bug twice already, i started the light race at hermit valley and the app froze when I got to the second stage (slopes at village of dreams). I couldn't even make it past the tower with the winged light either times, and had to restart the app. anyone else with this problem? I am playing on a sony xperia 1
It's currently a common bug. For future I recommend #questions-and-help as it's more active, and this channel is more for android techy related questions
I literally have 3gb storage left and can't update sky...
The file is just 70mb but keep telling me to free up space..
clean up to 5gb or 4gb free then try again.
also clean as many as possible including play store cache
I only have genshin and important things left ....😭
I already deleted literally EVERYTHING I could 😭
yup. i know that rediculous, we ALL know that. but its tgc game.
it is really pain to update Sky on android. i have to uninstall 11gb azurlane to update it this time.
I wonder if it’s sky issue or google play issue?🤔 does huawei app gallery have this 5gb+ free space requirement too for updating sky?
~~good question. i may try it lter. ~~
Did it ask you to free up space to update or you just happen to have big free space?
no. its my first time to install the huawei version from huawei app. i will wait for next update to check that.
Surprisedly, it works. I tried before
And this is how to let your cousins play Sky on your phone, they just need have their account tied with Huawei Account
They will request you to install HMS core which is Huawei Login Core Application
is it still pain like the google play when update the huawei version Sky ?
Idk, I don't know how to fill up this space so I can try it
~~as rich as having 100k candles in sky ~~

Hello! Is anyone having a problem installing sky from its update? My way of updating is usually deleting the app then reinstalling it but when i did that, it always failed for me no matter how many times i deleted some stuff to have some space. Does anyonr know how to do this 
try clean up to 4 gb or 5gb free space then clean app and google play cache as much as you can
My friend already stuck with 0.19.6 version because of storage issue
Can't blame her because she have many photos/videos that she just don't want to delete
~~ i feel its destiny of all we android skykids. always pain when having a sky update. ~~
I already have 4gb space free. Though how to clear the cache?
friend told me it seems a forced update rn (but he is on ios )
setting > app manage > google play > storage > clear cache
After a long while of waiting, it still didn't workTT
I can't update as well, my storage space is okay but playstore just says that app can't be installed :<
Hope they get this fixed:( I really want to play sky especially with it's new update coming up
Yeah same, I will try tomorrow. Maybe it will get fixed by then
How many free storage space you have?😮
sorry. i just read the fact you have 4gb fee. can try clean up to 5gb or more free space. also try to uninstall some apps
Okayy I'll try to do thatt
or try phone builtin manager to clean.
i have a redmi 5, it has a built in manager hidden in setting. another zenfone has one as well. maybe yours has one too. try to find it .
or can install some famous and safe app manager from play store to help you clean phone.
also can try uninstall some apps to get space.
Me too, I am getting mad
Hi, please consider reading this hope it can help you 👇
#android-questions message
should i make other reports for 0.20.0?
i mightve found a bug that's android specific but i'm not really sure since it's just one area and its not on my switch
the bird's nest in the prarie has the purple having an almost purple overlay ontop of the stone? it wasnt like that on my switch yesterday
It's the famous coloration bug which happens randomly on all platforms. App restart or playing forward resolves it
ah ok ty!
try clear Playstore all data
is just me or phone run the game seems get more heat than before ?
Remember to have at least 5-6GB free space. Google install policy changed for big apps
i noticed that too
i got a new phone recently. i try play sky on it to test it limit
the new phone has a built in live temp meter popup windows while gaming. i was in trial of fire, the temp rise to Celsius 39 from 26 in 10mins. i thought that due to phone issue.
then i cr with my friend on my tablet which i normal play sky on. the tablet kept cool while playing before. after update, The temperature of the tablet increases significantly when playing
yeah, thats strange, im playing on new phone too. Trials for sure used maxiumum temperature
Tablets always dissipate heat better and batteries are less likely heat up as well because they are bigger. A little temperature rise for phone is not a problem. 
Aggghhh! I keep getting this too. How can I fix it? I just want to play the game again
Turn off your phone then turn it on again
Did that, cleared cache, restart my phone, and cleared my storage
As I replied to Ethan as well: Remember to have at least 5-6GB free space. Google app update policy changed for big apps!
I will try to uninstall sky. That wont reset my game progress right?
It will if you didn't sync it or you play from local data
How much free space do you have now on your phone? I guess it works because update needs twice the app size than installing it
The uninstalling and installing again worked, thank you
i have another phone. That mobile phone is also used to cr. i also played on it to check if diffrnt screen typo affect the candle visibility in trial of fire yesterday. it also get a little heat after playing for a while (but not as hot as the new one).
i wonder if devices issue or game issue. i seems remember my tablet could stay cool when i began play Sky months ago.
There's a noticeable improvement in game graphics, but so are temperatures.
I ran the track on Hermit Valley three times, and every time I reached the Village of Dreams, then sky will quit unexpectedly😫
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
It was also added to #known-issues recently

Are you both reviewing for the first time?
It could be related to the meditation circle bug? Maybe try it later when it's fixed
windspath glitch fixed yet?
Unfortunately #known-issues
Any others here that use a chromebook to play?
I was able to get a controller to work when connecting it to my phones bluetooth,
but the game won't detect it when I've tried it on my chromebook
Wait, but how?
Most Chromebooks are underpowered
If you cheap up the price of course
Any phone recommendation to run sky at high graphics that doesn't cost too much?
Doesn't seem to be sold anymore, but I believe this is the one I got
https://www.bestbuy.com/site/6338247.p?skuId=6338247
It's pretty much a tablet in the shape of a laptop
High amazing graphic and sky recording features -> iOS
60fps mode sky android -> look for adreno 630 GPU and above or other equivalents
I have a big question related to android and Xbox controllers. I have 2 controllers. An Xbox one and an Xbox series controller. The thing is i never had any issues on compatibility with my Xbox one controller, however, I recently got an Xbox series controller but when I open the game, I can't use it, if I press B it recognizes I'm trying to go back or close the game instead of the B button... Does anyone know how to fix that??
Nevermind! I thankfully just managed to fix it after trying everything for more than 3 hours straight! I tried playing another game which I managed to play with this controller. So so i figured it was something related mostly to the app. I went to sky app settings, advanced settings, full screen mode, and enabled, and that was it. It someone ever has this same issue know we know how we can help 🙂 thanks anyway guys! Have a good night!
@tardy veldt Where'd you find those advanced settings for it? I can't seem to find any sign of app settings anywhere
Is anyone else having issues where the screen freezes and you have to restart game?
Maybe the ones who have similar hardware and os as you. Click on the fire emoji on channel bottom of #report-a-live-bug to report a bug for your device
Alright, will do. I was wondering if its just me or others have it as well haha 😅
Has happened more than 10 times 😭
hey guys. I see others are experiencing overheating issues on phone too. mine doesn't have heat issues or draining battery with other games but Sky
I'm thinking to buy a switch, also because after a while touchscreen makes my fingers feel weird. especially peeps who tried both phone and switch, any advice? does it worth swapping to switch? thanks 
I you're a musician definitely not
Switch has much better graphics and the overall performance is very good in charged and docked mode, but no emojis available in chat using switch.
If there's a game breaking bug, android gets update faster.
no, I don't really care about the music. I forgot to mention, on android I also often get stuck... how to say, on the left the control panel goes wild and my character either can't be moved or runs on it's own. usually the fix is to tp home or restart game. it gets annoying when you are at a difficult part of the game or happens too often.
thanks for your input Tib 
you maybe can just buy a xbox controller to avoid touch screen. cheaper than switch. the most annoying i feel about switch is we cannot adjust camera on its touchscreen nor move using touchscreen. its typing input is also painful.
@haughty lily Well, depending on the device brand it can vary. On my cellphone (Xiaomi), I just went to settins > apps > Sky and the options of permissions, storage, advance settings are there. However, on my tablet (Huawei) there isn't such option, but i guess it's something than can be modified on the Game booster menu that is available to change stuff for gaming when a game is open. Please upload a screenshot of what you can see on your Sky app settings.
As @scarlet hound mentioned. A controller could be a better solution. I 100% recommend Xbox one controller. I've never had any issue connecting that model to any of my devices. I did have issues with the Xbox series controller. So i can just recommend the Xbox one. It's also possible to use the Xbox series but depending on the device you might experience specific issues.
Thanks for everyone answering my question 
Hello 👋 I have a question
The 4 spirit of AURORA season not give any wing light is that right or that's my problem 😅
I have a Samsung Galaxy Note 9 [Phone] and a Chromebook [Laptop shaped tablet]
I was curious if maybe that fullscreen thing might be why I was having issues with getting the game to detect the controller on the chromebook
If I could even find such an option 
I assume Settings > Apps > Manage Apps > Sky would be where you were likely going?
All that turns up under the Advance is something about 'open by default' and a link back to google play store
Exactly. It's right in that section. But unfortunately i can't see any option related to Fullscreen mode. I'll show you what my interface looks like.
That's how I fixed the issue on my cellphone. Besides that, the same controller also had another issue but this time on my tablet. When i connected the Xbox series gamepad wirelessly, it worked perfectly, however, when i tried to connect it by plugging it with the cable, 2 things used to happen...
-
The controller vibrates and it's directly connected to the game, however, there's an issue with the right stick, it keeps moving rightward neverending.
-
The controller wouldn't vibrate, but it's as if it is charging since i can manually turned it on, as if connected wirelessly, meaning, my tablet could charge the controller only but i had to connect it as if it were wireless...
When i say these 2 events happened, I thought it happened randomly, so i just kept plugging and unplugging the controller. Eventually, I realized it had to do with what I connected first...
The cable to the tablet or the cable to the cellphone.
When i connected the tablet first, I had the issue of the gamepad bugging when connected, but when i connected the controller first, then the tablet, the controller only charged.
You can try connecting your gamepad in different order, idk what it has to do with the compatibility but apparently there's something about it i was ignoring. Also, i was planning to go to dev settings, and check it there was something there i could change, but since I managed to find a solution, I never tried, I'll do it tonight and will let you know if it works 🙂
Note: this happened only with my Xbox series gamepad, not the Xbox one gamepad.
Additional note: both controllers are updated. You can update them with a PC app named Xbox Accessories. This is the link of the forum i got the link of the app in Microsoft store from: https://support.xbox.com/es-CO/help/hardware-network/controller/update-xbox-wireless-controller
Hi guys, I would like to ask why the game looks so blurry on my tablet
Try changing graphic in sky top right corner click the ⚙️
It's already on 60 fps, I've tried all configurations
That’s all the graphic settings for sky
If you compare it to tiktok/youtube videos they probably use ios or ps
I would say yes, I don’t use my switch because it is completely ruined but it’s so much better than touchscreen, rn I’m just using a Xbox controller with my phone it works better than my switch lol
I have only played Switch since starting.. 4 days ago (ahah) but it runs super well on Switch and I enjoy it. I don’t like playing games on my phone so Switch or PS is my only other option lol
hey is there an issue with account binding? my account isn't linked to switch, huawei or ps and whenever i try to bind it, it just shows it got unlinked when it wasn't even linked in the first place
Hey, is anyone else experiencing crashes when entered the game too? It always happens. My phone (Xiaomi Redmi 12) is up to date with it's brand updates and Android updates (12SKQ1.211103.001). It has 6GB for RAM and the memory is at 78.4GB out of 128GB. When entered Home and spend about 30s, it freezes the phone for a few minutes and then a pop-up appears, saying "System UI is not responding" or "Sky is not responding". (i just want to know if someone knows what to do or is experiencing the same problem :'D)
Hi! If system UI is not responding, it could be a conflicting third party app or a buggy android update. Try to roll back the latest update if it's possible on your phone and uninstall recently installed android apps and change recently changed settings. Remove apps over apps feature, like floating discord or messenger bubbles. If all of it doesn't help, click the fire emoji on channel bottom of #report-a-live-bug for your device to do a bugreport
Hello, I am having problems with updating the game. Even though I have enough storage to update I can’t update the game. The update level gets stuck on 100% then it says loading but after that there comes a notification from PlayStore saying the game cannot be loaded. I don’t have my google account linked to the game so I don’t want to lose progress :’( I don’t know if it is a problem about my phone (Redmi Note 8 Pro) or anything else.
I don’t know what to do
How much free space does your phone have?
I ask because Google install policy for big apps changed and at least 5-6 Gb is necessary
I’ve just checked again and it was because of that. I just got confused because they didn’t warned me about storage. Thank you so much 
It used to work before what can I do? device poco X3 pro
Sky is not on google play store anymore for me.
I entered it via google. And it says 'this application is not compatible with your device anymore'. I have a rather new device, Samsung Galaxy S20 FE. It handles the game easily and I have it installed at this moment. Just can't update.
"No, not there. I entered it via google. And it says 'this application is not compatible with your device anymore'. I have a rather new device, Samsung Galaxy S20 FE. It handles the game easily and I have it installed at this moment. Just can't update."
!thatskybug - read below how to report it as a bug
It's also good to report it as a bug somehow to Poco, because it's their responsibility to "tell" other apps that they support Vulkan
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
Click on the fire emoji on channel bottom of #report-a-live-bug to do your bugreport 
Am i only one who can't save my shared space in three house? Im tapping the button save and nothig happening
hi. i have a chance to test a zenfone 9 recently. i found it easy get heat when playing Sky (about 40 degrees Celsius). is that normal ?
i learn that samsung s23 will be relase soon.According to information leaked on the Internet, s23 size similiar to zf9 but the screen ratio seems more suitable for that kind of size for me ( zf9 seems narrow and the font size still too small to read even compared to huawei nova 2i or i6s). i also read s23 may will be able to handle temperature more well. but all info above maybe just rumor bc s23 has not been release yet.
Does anyone have suggestions or other better options for these two phones?
Does Sky run in HDR?? I noticed that my phone rGTn3(hdr capable Amoled) outputs color a little differently than my other phone r7pro(non hdr sAmoled).
Some processors (not phone case, don't confuse) are rated up to 80 Celsius safe (although a 80 C component might not be healthy for other components like battery inside a small phone)
I recommend to refrain from Samsungs. They have very buggy android updates. My personal recommendations are Google pixels (no thrills and whistles just bugfree droids with excellent battery life management and great camera) or any even used iphone 11 or above.
Anybody else not being able to update sky through google play? ;-;
Remember to have at least 5-6GB free space. Google app update policy changed for big apps!
Thank you!

(bruhhh 6GB!?)
If you delete and reinstall Sky less is enough but that can make your progress lost if you didn't sync it
Thanks! I have it linked, but i managed to free up some space! Will keep it in mind though!

My shop is not working, anyone can help
Ask in #questions-and-help next time , faster response there ^^
In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
Additional tips:
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
· Some players were able to resolve the issue by deleting and reinstalling Sky (if account is synced)
· For some players it resolved itself by changing device language or location settings in Google account
· Changing device can help too
This all above should help, if in-app purchases are not available for you.
This bug is as old as the umbrella. Will it be corrected?
This bug was also on the iPhone, iPhone 6s. Now I switched to android, the bug remained. For some reason I can't write to bug reports.
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
Hello there my SO has an issue with Sky ending voice chat whenever she tries to open the game. We tried calling via discord and instagram and both apps just immediately end the call when she launches the app... It doesn't seem to happen with any other apps besides Sky. She both plays and calls on Motorola Moto G Power (2021). Does anyone know how to fix this?
Maybe someone has encountered a similar problem: I linked the wrong PS account to my phone account and want to unlink it, but I get the message that this account cannot be unlinked. What can I do in this situation?
Hi, just started the game and I noticed it's blurry (?) I changed it to High Performance and High Def but no effect. I noticed if I take phot using the in game button it looks clear. Comparison of in game photo vs screenshot of gameplay
A bit clearer comparison. First is in game button second is screenshot/actual gameplay
in game screenshot automatically makes graphics the highest, that’s why it’s a higher quality. i’m assuming your device just can’t have higher graphics
which is common with androids
My device has an Adreno 642L gpu, at least with the High Def (30fps) I should have higher resolution
sorry, i’m not super knowledgeable with android hardware, mostly wanted to clarify why in game screenshots were higher quality
from what i know from android friends, those graphics at 30fps is pretty normal for android
but hopefully someone with more knowledge will see this and give a clearer answer 
"High Definition" is definitely a lie then lol
my high def mode on ipad uses “native resolution 30fps”, so it is device related like i mentioned. i don’t know the specifics but that’s just the highest ur device can go ig 
Iirc the 3rd battery doesn't improve the graphics at all, it just improves some of the game details by a bit, they're barely noticeable
Yeah I'd really say this is a bug or something. Low graphics should mean dropping texture quality and whatnot but not this blur
Game is legit unplayable for me because the blur is making my eyes hurt.
It's not a bug, intended, that's just how it works
Low graphics should be dropping texture quality
TGC loves doing things differently. Could also be a technical difficulty because they can't code.. or could be a bug🧍
Uhmmmm, so I just wanted to play a music at the table of belongings using guitar....and buttons started to make different notes? Anyone can explain this to me, never seen it before
Different locations and realms will play the instruments in different keys
,
Finding musical major scales in Sky by Clement
#questions-and-help message
Also for future I'd recommend asking questions like that in #questions-and-help ^^ Much more active there, and this channel is more for android tech related questions
Is anyone on android who doesn't have this issue. I'd like to know what device they're using.
Every android has it
Not sure about ios and other platforms
I mean, the same note had different tone 1 second apart is what I am trying to say
I started mashing one button and it produced 2 different sounds
Might've just bugged out for a second then, did it happen once or does it keep happening?
Well rip then. Really wanted to try this game out
It kept for like 10 seconds
Yeah unfortunately sky isn't optimised well for androids, other platforms except ios as well. Ios probably has the best graphics for Sky, there are definitely a couple androids who get quite close to ios though,
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard,
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
(Copy and pasted from Tib) 'Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers.
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)'
Just sounds like a bug, feel free to #report-a-live-bug if it persists for longer periods of time then a good ol restart of sky should do
I mean optimisation would usually be yeah the game is lagging or something which it is not for me. It's just blurred out. I can use 60fps high definition 30fps but none of the settings remove the blur
This is because of android fragmentation. There are too many android resolutions on millions on droid devices therefore the game engine upscales it during gameplay and there's no native resolution. The screenshot button in-game pauses the game for a half sec and takes possible best quality
Would've been acceptable in 2015 fr
Anyways good talking, going to delete the game. Once again very disheartening as I was very interested.
If by a random chance you have a Mac with M1 chip, sky is downloadable on there as well
Its sad to see your reply but it's still hard if not impossible to find a more beautiful, heartwarming social adventure game anywhere in Google play store 
I Brough Samsung A13 with64GB as spare headset to play. turn put not suitable Dowland the Game. Any recommend Mobil6 for Samsung choice pls
Google play store are very unfriendly toward Sky Android Mobile player
Last i check samsung galaxy a33 5g runs 64bit OS so that can install Sky. I’m not sure about the performance tho, not really recommending samsung budget phone for sky.
You can use this to check if a phone runs 64bit OS (required for Sky)👇
How to see if your Android phone/Tablet is 64 bit by uzephi
#android-questions message
It’s not… playstore’s fault… when samsung put 32bit OS in their phone….
Oh no. Is anyone else having this issue?
Plenty, it's called the metallic glitch. Some people find it cool and try to purposely trigger it and explore the realms. A simple restart of sky will fix it
You can use Samsung A03s
I use that phone to play sky heheh
Is this only happens to me? Because ehen i play, the text just gone
It's a #known-issues
Update didn't address this issue - it seems it's more complicated
Yes, this is how it bugs for others too
But wait, i see some people on Android have text-
yup . seems some has, and other dont
can try tap notification bar to show text
my tab s6 fine. also redmi 5 and zenfone 9 fine.
Yeah, i even try screenshot it
Hello I'm new here
I started playing yesterday but not before scanning the internet for some way to fix the graphics
I'm using a Z Flip 3
But looking at this chat, I feel a little discouraged
Is Apple just going to remain a permanent priority over Android...? Is the game stuck looking like this...?
When we talk about priorities it is wise to know that majority of development resources goes to fix Android device bugs and keeping Android compatibility.🤖 So from 10 days of work labor at least 5 goes to droids and the rest to all other (PS switch and ios) platforms together. So Android gets priority. ☝️ One can logically ask why Androids have so many issues in the game then?
The answer is Android fragmentation. 💥 There's no other platform which can be twisted and turned like Android and there are tens of millions of device hardware variations and software variations available amongst the devices of the world. For example Switch has only one (and even switch has many bugs!) Therefore Android will always have more bugs not because of priority or attention or not caring, but in fact because Android is a little chaos. No wonder that there have already been small steps made to make Androids and Android devices more standardized in terms of OS and screen resolution because it's a pain to develop any app for Androids. OS wise it's a hard job as well, Samsung is a good example when they can't fix bugs in their own Android for months. For example if you make a simple app for iOS you would need 3 versions of that app package. For Androids at it's 10-20+ at least (and the number of possible bugs multiply with those many builds). Moreover statistically, you'll always see more complaints from a platform which has more users.
P.s.: currently iOS users crash often several times as well, some areas became a bit laggy, many iOS musicians could not play instruments for a month and I can continue with other platforms issues as well but because they are less in numbers and variations, they are not that noticeable
Thx for suggest.
Thank you for the explanation
Makes a lot more sense now
I hope I didn't seem rude or anything I was just genuinely confused
Or Crash, Because I once accidently trigger the bug and when I going back from the trial's and open the Friendship Constellation, the game just crash.
Actually, I was more hope that the Sky Engine was Unreal Engine or Unity. Because Android Fragmentation won't be much of a deal.
Although, Self Created Engine have it's pro's that TGC have more flexible to do something that shouldn't have
But "An Apple a Day Keeps the Android Devs Away"
SO im trying to reinstall sky on my android 10 device and install isn't going through i tried all the common ways of fix
anyone have a fix or recommendation
My redmi cant show text too regret switching my old phone
Have at least 5-6gb free space. It's a new Google install policy
i had 4.8 gb
Hello, I need help!
Since when I changed my cell phone for a Xiaomi Redmi note 11 (this since the end of the aurora season) my game has been crashing a lot and this ends up crashing my cell phone completely which forces me restarting everything, I already cleaned the cache, I already uninstalled and installed the game and even reset the cell phone and nothing solved it.
I don't know what to do anymore, and it's been taking away my desire to play 
I don't know if it's a problem with the game or with the cell phone, but this only happens in sky
Maybe it's in #known-issues
what. crash entire phone ? i feel it maybe better to file a bugreport to let dev know. so dev will know that issue exit
If an app crashes, that's app bug
But if a phone crashes from app crash, that is manufacturer problem. Xiaomi launched a very duct taped android. I suggest to rollback latest Android version, if possible
this game first released on ios. apple seems fund or support tgc to develop Sky at first. so its ture that ios skykid get advantage like graphics. but some bugs or issues dont only happen on android. ios as well.
Oh yeah, for my phone, it's Reno 7
You're welcome
Do u guys hav recommend mid Range Samsung or Poco as second game phone for game pls ...
Realme GT 2 Pro
I paid for the Beginner Pack and made a payment, but it is not reflected in the app. What should I do?
Poco f3/f4 m5s
Ask in #questions-and-help next time, faster response there! Restart game and see whether the pack is there for free. If not, click on restore purchases button. If still not, contact support in-game
Hello! I use Redmi Note and the text isn't appearing, this has been going on since the update on Season of Shattering. Should I uninstall and reinstall?
I recommend to refrain from Poco or Samsung. They have terrible manufacturer support recently and not only Sky crash but also the phone can restart
This list might not be updated yet as tons of android phones are released each year, but it still should be a good standard.
List of budget 60fps compatible phones by user "My awesome friends gave me a pass!"
#android-questions message
Note: avoid Samsungs, they tend to have more issues than other brands because of their Android drivers. (At this date Poco google and Xiaomi phone restarts became more frequent As well)
(+My personal recommendations are Google Pixels with bare aka. bugfree droids, or used iphone X or above - best graphics performance and stability overall for this game!)
No, it's a #known-issues , read that channel occasionally
I got it. Thank you very much.
Well, just hope they can fix it
No. It's just iPhones have fewer models. Single manufacturer and limited models.
Hi everyone! I am trying to link my Nintendo Switch account. I sign in successfully, but when I try to link, it simply says "Successfully unlinked from this Sky account" despite not being linked. I've uninstalled the app on my android and reinstalled, logged out and back in, and the issue still happens. I have also reset my phone just incase. How can this be fixed?
It's an on going bug that appeared from the ps release, doesn't affect everyone but quite a lot. Nothing currently fixes but you can try the below,
Potential solution for PSN linking issue “successfully unlinked” on Android by DuoSky
#android-questions message
If it doesn't work then all you can do sadly is wait for a fix
It did not seem to work but thank you so much either way! I will have to wait 
Today traveling sprit Name please
Great. That's Big help.
I come back With the same issue.
It's been nearly a year now and I still haven't been able To fix it. I went to get my phone checked out and we Got nothing. I've checked past updates , current ones , restarted my phone Multiple times , Shut it down as well , so On. Nothing has changed and I'm beginning to Worry if I have Lost my account but I can't log into it Through other devices.
Any help is appreciated, thank You So much 
As I already replied back then as well, it is the manufacturer's fault. It's their responsibility not to shut down the phone for any reason.
Unfortunately - unless you can make a better droid then them - you can't fix it. 
The most optimal - yet can sound drastic - solution would be selling that phone and buying another one.
Samsungs struggle as well - one of the world's biggest giant phone corporation can't fix a bug in their own droid
If you have any receipt of past IAP purchase (can be cosmetics or adventure pass) that can help to identify your account (is you didn't save your account recovery ID back then). With that you can contact support through their website - or much straightforward to contact then in-game from a new moth account - to ask for account restoration on your new device
Alright thank You so much ! I've talked to my Parents about a New device and Agreed so Hopefully I get to Play Sky again , again - Thank you for both times you've helped 
Here's a post about device recommendations

Has anyone else been unable to see new seasonal constellation in home space? It wont show up for me and i cant buy any of the new cosmetics.
Ask in #questions-and-help - if it's not android tech related - next time 
Did you check amongst regular constellation pages? (not friend constellation but between valley and wasteland or forest and valley)
Okay thanks. I do use android, and was wondering if it was an issue with androids. I have looked where it normally is, it is not showing up
Please post a video recording on #questions-and-help 
Okay thank you Tib! I will do that!!
Hey, guys
I'm having issues to login on different devices! I use a Tab S8 tablet to play at home, a Xiaomi Redmi Note 8 to play while commuting at my way to work/home and a S21FE
Login screen is not even loading on my tablet; I can login on both mobiles but my exynos is having some stutters and lags. My older device is running on low specs but crashes if I try to use any other app
Any clues on what's going on?!
Samsungs are wacky rn, maybe it will get better when they release more system updates.
For your older device just dont run multiple apps if it cant handle them, sky is kinda heavy can make ur phone hot fast.
Last Samsung update was last week... Before the start of this season (yesterday and even before) my game was running pretty decently on both devices.
Hmm sky patch update was on 10-11 january tho🤔
The stutter lag and crash, does it only happen in new season area/season related cutscene?
No, it happens anywhere but it seems related to ingame camera and movements. (It gets worse while moving my character)
Samsung again 
So much Samsung user eh?
me on tab s6. no issues so far. maybe chip related ?
Idk
If you search online you can see several complaints about issues not fixed for months, overheating, restart and battery drain issues especially on exynos.
If you look back in this channel Samsungs had the very very (I mean terribly) big blur and anti aliasing issues as well for Sky, no other devices had that bad in some past builds. Almost only Samsungs had the big font bug in Sky. It's not because of Samsung user numbers.
I don't say all of them are bad but they are more prone to bugs recently outside sky as well. If you keep an eye out on this topic we could track back with several users these Samsung bugs became more frequent since some android system updates.
If you read back #bug-reports-android channel about 5 out of 10 bugreports are from Samsungs (I checked past 20 to make an estimate). Samsungs are so much prone to bugs, they didn't conquer 50% of the smartphone market 
idk. not all samsung device use exynos. But this chip is really rare in other brands
It's not only chip. Their updates and oneUI are a hit or miss
The aliasing issue (which happened almost exclusively with Samsungs) happened to snapdragons. The big font UI issue was because of their game booster
12 android version, Redmi Note 11 Pro. I can’t see tasks, the number of candles, read messages, there is no text everywhere 😦
It's a #known-issues
why can't i switch accounts? i accidentally clicked on an email and created an account on an email i dont use, i want to switch back to my original account but its not letting me...
Need to change something in your play games app,
How to switch Google account on Android by Kai
#android-questions message
is it possible for me to login sky on my ipad if i already login using android phone?
never try this because im afraid it will get reset/banned or sum
yes, it's possible and very easy. I like being able to change devices. I use ipad, iphone, android, and switch interchangeably, all depending on which one is closest 
ohh okaay thank youre the best!! xD
you're welcome! just don't log in on a device you don't control. sometimes people cause themselves trouble by giving out their login information, or by logging in with a friend's device and they having their friend accidentally (or on purpose) do something that causes problems
-Buying IAP's within on your account that has your Card Information
-Spending your candles
-Saying No No words get you ban
I was just redownloaded sky yesterday, when i want to login to my old account with Facebook. It's showing me this message. I can't use the gmail since i'm forget about it. Any solution??
does anyone know why is wasteland pink even tho there's no shards????? it happened yesterday and my friends and i got confused
Early pink skies happen as an indicator before shards fall, not during. Ask in #questions-and-help next time if it's not a tech related question, faster response there
~~ irrc sometimes #questions-and-help feel like #general-sky-discussion ~~
that happen at all playform. not just android. as tib says, it indicate that shard will fall somewhere. so if next time that kind of sky appears, there may will be a shard fall soon.
I couldnt buy the pass of this season on android, can someone help me?
What are the issues you're having? Step by step so can actually figure out what's up
I have enough money on my phone rn but it said that i dont have enough to purchase the pass..
Where on your phone? Card? gift card or something else?And are you sure enough?
You might not have enough for the tax that might come along with the purchase
its card and im 100% sure enough for the tax
If it's a card make sure it's active, and maybe check your Google wallet/Google play settings to see if the default payment method is a different one than you expect?
I need help my game doesnt update
it is stuck at 100% what should i do?
im starting to lose my mind
Ah ok tysmmm
i think is even worse now, i askedy friend and said to unnistall and install, and now is not installing
Its stuck at 100%
Wait no, even funnier, it got to 100% then started installing and the, poof came to 0% again
How much of free storage you have? You need 5-6gb to update, otherwise that will happen
i have around 5gb
but i cannot free more
ok im again at 100%
installing...
And 0 again
i guess i know whats wrong now, ive been postponing the update of my phone xd
You'll need to try to get 6gb free, we recommend 6gb but some people get away with 5. You can temporarily uninstall some apps, update sky and then re-download them
Though you'll have to do that everytime for updating unless you can get 6gb permanently
Yeah this is still my problem rn, can anyone help me? looking for someone who speaks Vietnamese maybe?
5.5 gb now, lets see whats happends
ok, now its stuck, its not reseting, thats progress, i think
LESSSS GOOOO
Thank iu for Toast, u rlly helped me, going to see if my 3 year account is saved.
Hey guys quick question. It seems I am stuck on 2nd !
So I play and clear the darkness collecting the 3 lanterns. Then it supposed to let me decorate but it's not giving me the option to choice from. So now I'm stuck. Please help
free your storage guys 😉
i have almost 50+gb free
and unlimited internet but never stucked on installing
how to unlock the shop in sky whilst using a huawei phone?
In-app purchase troubleshooting page by TGC:
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/534-what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item/?p=all&s=store-payment&f=what-should-i-do-if-i-cannot-see-the-shop-or-purchase-an-item
Additional tips:
· Sometimes the issue can resolve itself automatically or if you try on another connection.
· Make sure you don't use v.p.n.
· Some players were able to resolve the issue by deleting and reinstalling Sky (if account is synced)
· For some players it resolved itself by changing device language or location settings in Google account
· Changing device can help too
This all above should help, if in-app purchases are not available for you.
My game looks grainy. I'm on Samsung tab A7 lit tablet. What should I do?
Change to a different device. Samsungs are very buggy recently 
The fortune event is so laggy my game keeps stoping
And when I light the rocket it crashes
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
@fast hearth thank you!!!
I have sold it
I can barely use sky at the moment so I've been trying to figure out if it's due to my internet or my Samsung phone. Both would be equally likely for me 😭. Can anyone tell me how to tell if my WiFi is too slow?
do you have mobile data? you can turn it on to check. other than that the wifi icon will appear a lot, sometimes it does because of the server but not a lot
Rerun the seasonal candle bunches. Make sure to get all 3 orbs in every bunch. You seem to miss 1 orb in this picture
It happens usually because you miss one wax as Definickly pointed out or your connection had a package dropout
hii, I cant seem to see the numbers/ words in sky....anyone knows how it can be fixed? Weird thing is when I screen record, it's normal
any suggestions what I shld do-? I tried reinstalling it-
sob- ok thank you v muchh
Maybe i'm dumb but I have a question
Where can i find Sky on switch ? Last time i checked i didn't find it on the store
Thanks !
for some reason text won't show up when I play but when I screen shotted it, text shows up?
It's a #known-issues
oh ok! sorry I should look through them
What is happening- why half my spells have numbers, and half have no numbers :'((
Any help? Alrd tried restarting
might mean you only have one? lemme check
No i have more than one :")) especially the newest spells i just got (the cny ones)
Oh i restarted again and the number's back, but when i entered valley a small number of spell went to a blank again 🤔
Might be my connection... oh well 🤔
It's a bug, happened in past patches but it seems it returned. #report-a-live-bug about it
Hellooo :] I've been playing cotl for a while but this is the first time I am doing an in game purchase, and I want to buy the fish package (? For one of my friends, can anyone help me with this, are there some things we can't buy for our friends?
You and friend go to office rooftop, stand very close to the spirit who sell fish package, click your friend, beside fistbump interaction you see plain 🎁 icon, click it to buy the item for your friend. If it still shows 🎁🛒 your friend need to get closer to the spirit
Hi! I am having problems with sending heart to specific person. Whenever I ty to send it, it seems as though it accepted it, but when I go there again, the heart wasn't sent at all. My candles go back to me as well. It happens both in person and in constellation.
You'll have to stay with the specific person together a bit longer to be able send hearts!
5 mins-30 mins, even an hour aren't enough sometimes
We became friends since yesterday, but the problem hasn't been solved since.
The anti trade system of Sky doesn't specify how much time you should spend together (in order not to circumvent it). For some players it means several hours
I see, thank you!
Thank you!
Hello, I want to ask, is this spec good to run sky?
Pretty much yes, my old phone was Snapdragon 636 with 4gb ram and still run sky pretty good till now
Okay, thank you~
Which device is this for?
I lost my account how can I help
!support - Contact support in-game
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
Adreno 610 seems good but brand depends as well (recently Xiaomi and Samsungs very badly crash and have bugs)
That's why I asked for the device name😔
O it does?
Fair enough mb
Next time ask in #questions-and-help as this channel is more for android techy-ish related questions, but yes you can
I thought i was in there
Didn't need to delete but yeah this isn't qna ajdosn
Has the missing text issue been fixed with the UI and stuff?
The latest update made my game extremly glitchy, flat surfaces such as walls and rocks are very pixelated and glitches back and forth. I do have an android with pretty trashy graphics from the start but never like this until now. Does anybody know if this is easily fixable or so?
I'm scared, uninstall the game because I'm still stuck on Eden when I try to install it again I got that warning: recent data from devices show that this app could stop working on your device.
What happens when you tap install? Are you able to install it?
Load but then comes out the same avid that is not possible to install
That unfortunately means your device isn't compatible with the game, it doesn't reach the minimum requirements needed to run Sky. What device is it? Exact model and everything
Yeah i got a question. Ive bought 3 random size changers but i didnt got any of them?
Which one did you buy? Try screenshot the boatshop to let us know the icon
I bought it from 3 spirits
They all gave me the same
So there was no icon
Do you remember what exactly the prompt says?
If it says Height Alteration Spell it might be Chibi spell or Grow spell. Both of these are not permanent.
No, It wasn't. Adreno 610 is very weak GPU
Why I am getting this even I found these spirit twice
You need togo to top floor and see vault elder if yk what i mean
^^ and make sure you like select them and see what they have to offer idk how to explain but they have a level up their emote thing i believe? Or just selecting them in general might clear the notification 😭 idk fully
Thank you soo much now I can get a white cape 😁
@atomic obsidian thanks to you also
Anyone experiencing sever issues? Cant log in?
