#questions-and-help
1 messages · Page 828 of 1
I’d just love to join beta
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times: (These timestamps are in your local time!)
<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>
I've experienced it as well, best to report it to Live
Wait I found it, it’s purple not blue my bad 😅 It’s meteor mantle from days of love, any idea if it will come back this year?
This?
Game Completion Cost
by Clement and io
#questions-and-help message
good morning qnh 
Aaagh what’s the Skybot command for bug report
!thatskybug
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
~~Oops
~~

You also asked for the price
it's 17.99 USD
not really, no. you can walk around and try if that works better but mostly it doesn’t. i recommend sending feedback about this into #live-feedback for devs to read 
Let the biggest reunion party of the year begin! From <t:1737964814:f> through <t:1739174377:f>, celebrate Days of Fortune with Spirits in the Valley of Triumph 
🔎 More Details: https://bit.ly/SkyPatch0280
Not possible 👍🏼
you can’t walk around? gonna check in a few seconds if they changed that since the last time i played 
ow now you tell 🤣🤣
Why the laugh? They asked for the price earlier, but no one replied 
Hi Rico, if you can't walk around , report to Live feedback. Devs will read it
I don't know what you mean Nigel, I was responding to a players question
What are the new year tickets for ?? Like I got a little bunch of them and I still haven't find where Im supposed to spend them help
huh? if i can’t walk around i will report a live bug since it worked before. that wouldn’t be feedback
No you didn't 🙂 you replied to me, but I can see you didn't notice that either.
I hope it's fixed soon for you Rico
i check and i can walk around but… thank? 
Thank you for your reply. Sometimes it's hard to tell which reply i'm tapping on
Good to hear Rico, hope it will remain that way ❤️
Helpful people in here ☺️
!ts
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
what is the maximum dye we can get per day?
4 red, 4 green, 3 yellow, 3 cyan, and 1 white
Pls
My "hold hands" quest has been bugged and this is the third or fourth time I'm gonna miss this daily (keeps loading, doesn't let me obtain the quest) and in-game support isn't helping 
Is it normal that some people are almost impossible to lit?
Like 9/10 times when I try to light them in constellation, it just went back to unlit
Maybe they unfriended you?
Then maybe bug
Have you seen them online since this started occuring?
SO ALL MY CAPES ARE BLACK😑
And it's always a specific group of people
Chat where's bowing medalist again I need it for dailies 💔
Tickets are a system that got introduced back to days of rainbow so players wouldn't spend a lot of candles.
You can spend your tickets with the Fortune guide
at the event area (ice rink)
Days of Feast Fortune 2025 by Syuan (price tree)
#seasons-events-chat message
whens the next ts
Possible cause, you've got unfriended by that friend or you're suffering from the same server instability we all do. IMO, it's the latter
!ts
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
sorry missed your question! the guide which stands in aviary in front of the announcement board also stands in valley. it has the gratitude mask and when you tap on it in the friendship tree with it are 4 items which you can buy with tickets that being: the snake pants, snake mask, music sheet and at the very top red dye (you buy it and get 3 dyes) 
You can check the location of questions on map shrine btw :3 although not the exact location, just area :0. Mentioning as it's not such an old feature :3

Bowing Medalist location by Clement and io
#questions-and-help message
kindly stop with reacting with the headpat emoji to me and being disrespectful by laughing at my answer to another person, thank you.
Probably latter, because I still can light them but rarely
It's always the same few people
Tysm !
Ow my what's this. Rico, How about your assumptions ?
Will Days of Love still be a double heart/gift of light event this year?
Afaik, yes
idk if it will be light, but I know it's double hearts.
yes! it was announced here: #news message
And what would Days of Love be without its traditional Double Hearts? Every Heart or partial Heart gift you give to friends through the Friendship Constellation or Friendship Tree during Days of Love will be doubled!

What’s the secret area vault of knowledge?
The office 
Office!
How do I get there? Sorry I’m very new to this game 😭
You will need a friend with the office cape. Sometimes it's open during events for non-office cape Sky kids
Hey, does anyone know how to follow a friend??? Because I keep going to different worlds of my friends and followed them around 😭 (am I doing it wrong?)
Is a daily quest
From vault, left side, you'll see a light lit, follow it and talk with the NPC, hold their hand and enter the gate 
It's open for free access to non cape owners during events only. If you want to go there when it's not accessible like that, you can always ask in #looking-for-group-live
!holdmyhand ⬇️ read here
It’s easy to take someone’s hand to let them lead:
① Tap on their Sky kid
② Tap the follow icon that appears over them: 
③ Tap the hand-holding icon: 
④ Be led to greatness
as a f2p player, can i only get 5 seasonal candles maximum per day? just wanna make sure im not missing anything
OOOHHHH
thank you !!!
Unless it's an occasional double seasonal candle event yes 
ohh! can i know an example? i've never heard about that
What is this musical instrument called? #completed-sky-fanart-and-creations message
- announced in #news when it happens
- not guaranteed in all seasons
- during those events you'll find more orange seasonal candles, so you get 2 from the realm per day
Cymbals 
To get to the vault, do I have to have unlocked it first or can I just follow a friend who has it unlocked? (I just got to golden wasteland)
thank you so much 
Thank you! I love the cymbals a lot!
You need to unlock vault first
hi Kat

And Rico and Nigel!!! 🐐 
The season of Aurora is coming back. Does it include the IAPs?
If yes, does the white sneakers part of aurora season IAPs?
Chat.. How do I send a friend code again??
Nope the season is not coming back. Aurora does, we will see what will happen with IAPs! 
1- Seasons don't come back
2- We don't know if it will return with the cosmetics (igc and IAP)
||test||
||test successful @muted violet!!
||
Do the white sneakers under auro IAPs?
!qrcode
You can read how to invite friends via QR Code here: https://bit.ly/SkyQRcodeFAQ
THANK YOU 🙏🙏
Wait it says my connection isn't private?
I would love to buy that white sneakers. I hope iaps are included
...
Wait, this doesn't work for some reason..
Why i can't claim my hearts🥲
Could be due to server instability. Best to report it to Live feedback ^^
Welp
Feedback is not bug report.
Hi Nigel how are ya ? 🙂
Its been 2 months
Please stop
i don't even know you
heart from constelation or heart from the shrine?
But you responded, it could lead to further communication. If not prefered. why respond initially ? :/ Im confused
Alright let me try again. HOW do I share my code to other ppl. For some reason it's giving me technical difficulties 💔
Click setting (top right corner) -> Friends-> One time friend invite -> Enter your friend's nickname -> and the code will appear
Constelation
Oh wait from the shrine
i see. Sometimes it's hard for me to pick it up too. Try to stand really close and tap it
Now i can't see the hearts
My friend disappeared from my friends list, i know they didnt remove me because it happened with another friend and it still showed their memory as blue because we are friends but hides their name, and i dont have many friends only a few so the reason cant be too many friends, how to fix it?
It coiuld mean you are blocked ..
your friend can't disappears in your cons even if they blocked/unfriended you. Try to lit all your cons and refresh it.
Also the creation that hides their name is mostly due to a bug, i'm often experiencing it too
But it happen with 2 people they cant block me at the same time they dont know each other
Is there any way to get to the alice and wonderland level without the door? Or is it gone

Ok thank you
Via shared space for example, provided the player placed the door.
the reaction means your statement is wrong since friends don’t disappear from one’s constellation even if they blocked you
Search for a shared space that contains a door, or preview another nest with it 
Thank you!! 
Thats good news 🙂
Yo guys help i can't get my hearts again in my other acc
am I missing something? It told me to ‘come back 60 minutes later’ two hours ago
what happen when you collect it? perhaps screenshot or screen recording can help we figure out the problem
I should get 12 hearts from shard memories but i can't get it in shrine i don't even see any hearts
you may mix up likes with hearts right now. likes are a thumbs up and hearts need 3 candles from another person to send it to you 
You can only buy the spells once per day. They refresh at reset, which was 49 minutes ago 
I’m aware. I bought two hours before the reset, and I clicked on it to see when reset was. I came back after reset, but it hit me with ‘40 minutes later’, so I waited and it’s still saying ‘40 minutes’ now even after reset
That timer is known to be .. not so accurate 😉
Sounds like a bug… maybe restarting helps?
restarted twice already ☹️
!test
seems like it… I’ll come back after another hour and see if it works. The timer often says things like ‘49 minutes’ but after you approach it again in a few minutes, it says ‘60 minutes’… at this point I’ve learnt to ignore it. Just thought it would reset on the daily reset
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times: (These timestamps are in your local time!)
<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>
Please report it as bug too in #report-a-live-bug 
That awkward timer 😄
Hi Pingubot
may I DM?
Is skybord alive 
it's been a problem for around an year already 
skybord? 
Skybot*
!hiskybot

I think !test is not a command?
Yeah and thanks for nudging skybot, I struggled in sending a report bc it somehow ate my report 
Anyone know what this is?
I just screenshot one of my message and i translate it sorry if it wrong
||test||
||test successful @muted violet!!
||
||test|| is
||test successful @tacit root!!
||
~~ Why is it not hidden ~~
i see. I'm indonesian so i can understand the text. it's only mean like, which is 1 like
i agree that TGC must change that icon because it's confusing
You can put one \ before it: ||test|| 
Oh thank god
Does this command only work in this channel?
i don’t think so 
Rico told me at the same time you replied
thx too 
Anyway if there any to get hearts accept spirit??
I tried it in genchat and skybot didn’t reply 
Maybe Skybot was down at that time 
maybe it’s not genchat proof /srs 
You can trade hearts with friends, or if you get enough likes on a note you can also get one that way
!iheartyou
Learn more about giving and receiving hearts here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?p=all&s=gameplay-features&f=how-do-i-obtain-candles-and-hearts
doesn’t work, just tried 
again, please don’t respond with the headpat emoji to me.
Hm, I see
Anyways thanks for answering
it's a mask display prop. It displays your current mask and mask accessory when placed
!ts when
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
thank you!
Likes do not count anymore, that was changed a while ago. You need 1 like from friend for the note to become public, and any player can choose to send a heart through the note which will cost them 3 candles
Hey, just wondering I’m on PS5. But I can’t find where to see the seasonal pass, can anyone help me figure how I can see what is on it?
Thank you
Hi y'all 
Am I reading the news correctly? Aurora is coming back!?!?
Ingame settings > shop
If the shop doesn't load, click on restore purchases, exit shop, open again, then it should load (works that way on ps4 for me at least)
I haven’t bought it yet, I wanted to see everything in it before I buy it but it only shows me information about the season pass without the actual items I can get from it
Ahh okidoki, in that case you chan check the pins of #seasons-events-chat the pic by Tea11 shows all the items you get. Additionally you get 30 season candles when buying the pass, and 1 additional daily season candle which you can collect from the return shrine statue at home between the portals
Ahhh okay, thank you! I appreciate that!
wait, for real? this would be the third time, right
Yes, for season, encore, and homecoming
they should bring back the little prince 
Does anyone know what colors to mix to become golden?
i hope it brings back cosmetics too, not just another concert
im still sad because i missed the white shoes
🌈 Comprehensive Dye color mixing and accessibility guide with color descriptions
by Bandit
#completed-sky-fanart-and-creations message
what do YOU think?
How do I get multiple of this seasons wall prop? I’ve seen a Shared Space with 4 of them but when I place mine it just greys out and shows 0. I can’t buy anymore. How do I have up to 4 of this prop?
youre trying. to shortcut, you will feel resistance, try following the path before you
Have you tried placing it in your shared space?
it should show the option to buy more
What shortcut?
Yeah kinda... there's a wind wall there. It lets you pass sometimes, but not always. Cutting straight to the end is easier.
There is a clip attached to the message, have you seen it ?
Yes, I tried twice and the prop just greys out and shows 0. I don’t get an option to buy anymore more
is it not the path to go ?
I’ll try rebooting…
sorry im a bit lost?
Hello, did anyone answer you yet?
According to other helper friends I asked it depends on how much color you collected on that day already, if you collected lots of cyan then more green butterdyes will spawn for you and less cyan
if restating doesn't help, then you should report that as a bug 
Given the resistance and chosen path, there are ways to get up there experiencing less wind.
Yes, there‘s a wind wall. Try to fly lower and a bit more left, then you won‘t hit the wall 
(Don’t worry, that‘s the intended path)
good news!
Ya not really any answers yet. I guess that makes sense, but even when it's a brand new day, after reset, I'm still getting mostly all green
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times: (These timestamps are in your local time!)
<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>
soooo does anyone know what spirit has merged with the radiance guide to give them a beard?? they're facing the opposite way and they have full length sleeves but i can't tell any more than that
The max for green is 4 jars of dye per day and cyan 3 jars, so if you keep farming dye you should still be able to max both of the colors
OK thanks. It didn’t work but I’ll keep trying and report a bug ✨
I currently have like 20 green jars, and 3 cyan. Thats without spending them
For another player, Levitating Adept was standing in front of Forest, so maybe it's them
Looks like the back of Levitatings head in your pic
Thank you !!
~~I saw someone mentioning it was the shop spirit 😭
Could be any at this post ~~
My friend said she said around 19 cyan, and 5 green
oh you're right! the hair is the same from what little i can see but i couldn't see the headpiece so i wasn't sure, i guess goes radiance is floating
Kat mentioned the limited per day
The donut giver in outside café?
those colors tend to look alike for some peeps 😉
sky shop one
I've got a few questions about dye- when you've already dyed something with say, both cyan and red, is it possible to redye? if you want to change the red to yellow, do you have to pay for the cyan again or is it a one-time purchase?
What's your point? /gen
they have a cowl i think, at least not flowy hair like levi but who knows
Who's that please?
the one near the spell boat at aviary / home, sleeping merchant I think it's the name?
the possibility of having so much cyan gathered from forest is .. nihil
You can redye clothes again but it will cost you dye again. Dye is a consumable currency, you don't get it back after dyeing
No you're wrong, it's still common dye but slightly less common than green
i dont think they have hair that long iirc
That's just what she told me so who knows lol
is it possible to gather more cyan than green from forest ?
though it would make more sense for an aviary spirit to be there rather than a vault one on holiday but how knows
You can save up to 2 dyed versions. You will need to pay in full each time you want to create new dyed version.
Up to today, the max is 21 jars of cyan dye
~~ it was a different screenshot tho
no hair visible
Also Hi bean, have some pineapple pizza
~~
did they patched chibi falling on eden door? 😭😭😭
It is mathematically possible, though a bit unusual. If you're confused about how dye systems work, I believe there are some guides here you can check! I would recommend doing so.
Are you wearing shoes? They make chibi fall harder.
what if it's just the change of one side? red and cyan to yellow and cyan? must i pay for the cyan again if it's the second recolour?
Thats what i thought. Wouldnt be likely to gather more cyan than green. Ty for elaborating
I just finished the isle constellations.. now how to get the elder things?
no, I successfully did it but my portals are still closed
Do Eden, open the constellation in orbit and tap the flag in Isle constellation there 
You must pay again because you cannot redye single parts of the cloth. Every dyeing process is a new dyeing process and you need to recolor the whole item again
Ahh I see thank you!
That's no how it works. You cannot edit already saved dyed versions. If you want only one part changed, your will have to spend dye to dye other part the same again.
I have a red light notification here does anyone have it?
that's a shame, i really thought i could hoard up enough to unlock every colour slot in every customisable item
Did you save any statues in Eden already?
same here, I've collected all light and lit up the respective candles but that notif still lingers
If you collected all light and hearts from friends and still have the red dot, then it could be from someone you blocked or unfriended. In that case, it's a bug and yoj can report it via #report-a-live-bug please
yes I have 😩
Then it won‘t work sadly… you can only continue to rebirth

The game doesn‘t want you to miss out on the AC… 
danggggg, okay thank you!! 😭😭😭
!ts
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
if you 'block warp' does it do it temporarily or would we need to spend candles again to unlock it?
temporarily
you can unblock it anytime but you need to be in person
WONDERFUL we're having trouble folowing a friend cause it wants to warp hahah
but last time i tried, it didn't do anything. I still can warp to my friend normally.
Also i couldn't join that friend from cons when they blocked my warp
Hey guys, I’m on PlayStation and I’m having trouble with placing the boat in the water inside the shop, can anyone help me?
!shardtime
Hi sky kids! I recently started playing Sky and saw that the aurora concert is back. Can I go the concert as long as I’m holding someone who has the aurora wings even if I hadn’t started the aurora quest? 
Can anyone tell me where to get the protection mask from? A friend had it and helped me through the area with a lot of
but now that I’m alone in this area I need it for myself… where do I get it? Please tag me if you answer!
Shard-data for <t:1739095456:d>:
🔴 Red shards 🔴 fall in the crab fields in Golden Wasteland. Reward: 2.5 Ascended Candles, shard-memory: Crab.
- <t:1739096919:t> - <t:1739110799:t> (lands <t:1739096919:R>)
- <t:1739118519:t> - <t:1739132399:t> (lands <t:1739118519:R>)
- <t:1739140119:t> - <t:1739153999:t> (lands <t:1739140119:R>)
Does anyone know how to fix this 😭 I've tried redoing the code it does nothin. Sometimes when im already linked suddenly it unlinks itself too and I've gotta scan the qr again and get this..
you can get the elder masks by completing either the isle, prairie, or forest constellations and also bought the elder hairs beforehand!
unfortunately the only fix is restarting the game 
Ripp. Any idea why this happens? So I can try and avoid it :)
You are probably talking about elder mask. You need to 100% isle, prairie or forest constellation and buy it from elder in orbit.
!thatskybug It's a bug, the only fix I know is restarting the game.
To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel

You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message 
Ohhhhh!!! Thanks!
In my experience it happens when ive had the game on standby too long which somehwat „expires“ the qr code, and it only generates a new one when you relog 
Hmm okk I’ll check cause I had it sines before the update
Rippp 😭
hi can someone help? when i try to unlink my nintendo account the only options are cancel or try another account and i cant link the correct one
If you bought something on that account in sky, you can't unlink it
#questions-and-help message Kai made a guide here, I think it only works if you never bought something on it though.
even if i didnt buy anything through switch? i only bought items on steam and never logged in through switch
I think it's only for stuff you bought through Switch, but I'm not certain.
thats alr thankyou anyw
no, i never bought anything via switch but it didnt work for me either
has anyone else been crashing a lot or is it just me?
When youre trying to unlink, are u logged in sky using that nintendo account or other method like google/apple/steam/etc?
yep i have other methods linked to the account
Which one did you use to log in with?
i use game centre to log in
will we get compensated for that one time when the daily quest spirits arent working
the issue was fixed rather quickly and before reset hit, so likely not
Note: The Crabs and Darkness Plants Memory last appeared on the Red Shard on the 1st January, so if you already got the WL from that one, then you won't be able to see it
are little prince and aurora's return confirmed?
So far only aurora's confirmed
What you mean return?
#news aurora is returning to sky, although we dont know exactly what that means yet. In the past she returned alongside her collab exclusive items for the encore concerts, so theres a chance something similar is happening
Oh... Was thinking her ult cape gonna be available
ults never return
that ones season exclusive unfortunately
This has probably been asked before, but what do y’all think the new ts is?
Piggyback lightseeker is the common guess.
likely guess is piggyback lightseeker 
I'm still confused if that bot is an actual one, the devs controlling it or both
It is an actual bot, just one that's really really good at being a gremlin 
Ah...TGC what have you done
How do I unlock these stars? Do I just give candles and hearts to the spirits or something else? Please tag if you respond.
They just are for decoration, nothing you can actually unlock.
OH
Thanks for confirming!
sobing I'm so sorry I just.... okay thanks
No need to be sorry :-) I've been confused by them as well when I started playing.
Is this a known issue yet?
The fire trial suddenly turn hardcore with no field of light present, but the fire itself.
It looks normal to me. Hardcore as it should.
Wait..... It's the new update??????
It is.
Let me check it, brb.
But it's far different?????
Wasn't it always this dark?
No, you don't understand, the light bugged so that it's completely dark even if you stand on the candle
This is a picture of both the checkpoint and the last checkpoint of the map where the statues are not even visible but just the fire
do the shards today have those red crabs?
That‘s a bug, connected to seeing black/dark butterflies after visiting an area with festival tech. I think it‘s not a known issue yet (but has been around for a while already). Please report it in #report-a-live-bug 
Restarting will fix it
It happens after you visited the aurora concert, exiting the concert has caused the lighting to bug out and become darker. Restarting the game should help
Thank God it's a bug
Thank You so much
Yes, only 1 Shard Crab at today’s Shard
How do i play in chinese server? (netease)
You need to be in China Mainland in order to access the game.
Interesting, cause it does not look that dark on my end. It is a bug on your end. Kindly report it. 
Seems to be caused by having been in Festival Tech before, according to Pingubot :-)
Looks like that. I will escalate this bug to TGC. 
Can we do the chibi fall on ps4?
where is the bowing medalist?
Can I get to the part of the map that I haven' unlocked from this place? Like where the puppy looking drawing is.
Please tag me if you respond
Once you have mask and the stance, just hold down r1 on any hill at the right angle and it should work
Relive Spirit Quest Valley of Triumph
- Bowing Medalist
by Clement
#seasons-events-chat message
Thx uuu!
You get there though 2 player door on right island in vilage islands
From here, it's the area behind the 8 player puzzle (behind the butterfly door).
you're awesome!
How many hearth can i give to my friend per day?
is there a 4 spirit in the new season or not only three?
Do y’all know if i can refund my event tickets in some way because i meant to buy only a few but for some reason it glitched and bought wayyyy too much tickets 😔
Currently 7, from tomorrow during days of love only 3, and regularly just 2
5 only today during days of fortune, if you have piggyback unlocked you can gift 5 hearts for 14 candles. 1 regular as heart gift, and one through a shared player creation from your friend 
And from tomorrow during days of love, regular heart gifts are doubled so you can gift 2 hearts for 3 candles, and 1 heart for 3 candles through a shared player creation
!support best you can do is contact support and tell them about your situation
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
!support might be able to help, but there's no in-game way.
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
thanks guys 💙😭
Can I get from this island over to that hidden place? I'm just double checking. please tag me if you answer
spirits to get by the dailies?
Yes, but you need to finish some wind paths quests first. The hidden place is the wind paths 
How to Get to Wind Paths by Clement 
#seasons-events-chat message
Before you do windpath quests you can get there only from forest social space or by guide teleporting you from aviary
how to know if aurora is singing now?
All About Mischief Roles by AL
#questions-and-help message
Say “I wish to be …“, you can dm Skybot !team_mischief to see all possible options 
THANK YOU ALL YIPEEEE
!concertwhen
The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its time slots.
Concert times:
<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert
sorry to bother y'all again but
Concert lasts for about an hour
Could you word your question better, please? It's hard to understand what you are asking
sorry for the inconvenience! I mean what spirits am I able to use to get around the dailies
Bowing medalist location by clement/io:
I personally find it unethical to go and join a friend who I would otherwise not normally join just to do some dailies
not that it's not okay for anyone else to do but as a result I prefer to use spirits to get around it
Handhold daily is the only one you can get around without people. Any quest where you need to hold hand with a spirit works. Replaying quest works as well.
There are some cosmetics that can't be dyed. Will they change that? Also what about dyeing hair?
okok ty for the info
Hello how can i gift someone a coat? I want to gift someone the pigeon coat and i already have it
The following one is not possible with spirits as far as I know. You can ask in #looking-for-group-live for people to help you with it though, if you don't want to join a random person for them.
Actually, hug and high five too :-)
Unlock their friendship tree until fistbump, then stand next to the store and you should be able to see it in the friendship tree's gift store.
Tyvm!
We wont be able to change hair color, but hairstyles with accessories might allow us to dye accessories in them.
Gotta wait for 0.28.5 for ability to dye more cosmetics/cosmetic types
Yes, but today only handhold
Oh, true, sorry. Didn't think that far...
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times: (These timestamps are in your local time!)
<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>
Are the winged lights also still available in the Void of Shattering when you enter after completing a shard event?
Or were the winged lights only available during the Season of Shattering?
They’re still there. Today it‘s crab memory with the corresponding winged light 
And will you be able to enter the Void of Shattering after each completed red shard event?
Does aurora concert mean yellow butterfly cape and or aurora instrument are coming back?
We don‘t know yet, but might be


So I have the big cello instrument, but when I play notes it's sometimes suddenly raises a whole octave or it plays a wrong note. It's kind of annoying. Does anyone know about this and a fix?
Wait wait wait. In #news message does this possibly mean AURORA is coming back??????????

That sounds like notes changing based on background music. Turning background music off should stop notes changing.
Thank you for replying, I'm going to try this 💜🙏🏻
We are all players here. Gotta wait for june 2025 and/or more OFFICIAL INFO FROM TGC
is this shield permanent or not
Will cure for me emote come back on the aurora rerun event?
Say I’ve completed some of the quests of the Void of Shattering, not knowing there is a winged light in each memory. I now reached the 4th quest in the tree.
Can I still go back to previous memories and collect the missed winged lights?
Clicking on the specific exclamation mark in the tree in the void of shattering does not allow me to relive or re-acces that….
kind of. it will sheild you from one hit, after which it breaks. however, you can repair it by watching the respective elder cutscene at their temple or summoning the respective elder at orbit
We are all players here. Gotta wait for june 2025 and/or more OFFICIAL INFO FROM TGC
yes, but the memories that show up after you finish the quests are random so it may take you a long time to collect all the wl
Does it need candles to be repaired?
thanks
why does my lvl 4 juggler not have balls and only got effects D:
Is the dragon prop obtainable?
The one where u can connect with other people
it should be a spell only during the event iirc
It's a spell, that is available only during fortune. You can find station that casts it on you on the outside of ice rink.
Thank youuuu
Okk
hello, i know it has been asked already (i think), but do we think there is a chance of the old aurora items will come back in june of 2025?? as of the cure for me mask and so on
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times: (These timestamps are in your local time!)
<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>
Unfortunately we have no idea what exactly will happen on the announced date, but there‘s a chance itll be similar to the encore concerts
!aurorawhen
!concertwhen
The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its time slots.
Concert times:
<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert
||any guide on all the statues in the eye of eden??||
yea, i just really hope the cure for me mask comes back and the old items, they have been my dream items, i missed both the first time aurora came and the second time, do to quitting the game too much ;w;
Its a little outdated but the statue locations should still be accurate
Eye of Eden Statue Route Map by BATTM (rocks have changed slightly):
#eden-spoilers message
what place that I can get Winged Lights Fast?
Recently went to Eye of eden but unfortunately I failed lol
and I would say never again
theres not really any way to fail eden
you always loose all your winged light and die there. But for fast wl i recommend asking for a wlr uber in #looking-for-group-live 
now this might be silly but can you redo the shard and unlock a new memory or do you have to wait for the next shard event?
You can't farm wl you lost in eden in one area. Gotta go through all of them and gather wl in all the same places
If you havent completed the shattering quests yet, you can redo shards on the same day until you completed every quest. Otherwise, the memory stays the same the entire day
oh this is actually great news because i haven't done the shattering quest 😭
hello, i think my account got deleted. I didn't logged it for 1 day because last time i tried to logged in, it was showing me the server error screen message until now, i tried to log in, and it redirected me to a fb page where it suggests me to continue with my fb linked to my sky acc, i clicked continue after that, whenever i try to tap the play ▶️ in sky, it shows me the create new or cancel suggestion box. 🥲 i did create new assuming that what if it'll just let me in but yeah i got reseted from the start. i tried to reopen the game again and again, it's the same thing. i think i just lost my acc and voluntarily made a mistake. is it possible for me to retrieve my old one? 🥲
I mean yeah I cannot farm WL in eden in one area, I meant that a place of most WL that I can get
well basically just run through the game again?
the place withthe most wl is sanctuary island with 8 lights (if we ignore the eden spot with 9 lights)
other than that most areas have 1-3 lights
Once youre through the point of no return, you need to give your light to the statues there. You will always lose all your light and die no matter what, but the more statues you save the more ascended candles you get afterwards
in orbit, the place after eden, you can then collect the wing buffs you got from spirits for said ascended candles 
You got in with just 43... No wonder you died fast.
It's better to go in with 70-80 at least.
so The goal of eden is to give Light to the statues
Oh i thought I need to go to the center lol
once youre with the statues, thats all you can do
~~you also physically cant get to the center because of wind wall
~~
uhm, does anyone knows about contacting CS for Sky? regarding account issues?
like the link
btw is there any way to communicate to a player? I cant see anyone chatting at all
!support
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
how many days can i miss and still get all the seasonal cosmetics?
!support but for connection issues itll be best to check your own connection first, and going to #report-a-live-bug
Where's the Dailyquest Spirit located?
If you bought pass day one, you can miss 15 days.
15 with the pass i believe
you can also use this: Season Calculator by Stoat https://sky-season-calculator.netlify.app
in the valley collisseum, to the top right 
or there is a specified level in friendship to be able to chat with a player?
thank you @fast dune @warm pelican
To chat with other people, you both need to sit on candle bench or chat prop or have chat with them unlocked in friendship tree
Yes, to be able to chat with someone you need to meet one of these three things:
-Friend them via Sky Code
-Unlock Chat in the friendship tree (you can see prices etc in the pins of this channel)
-Sit with them at a Chat Prop (also works for strangers)
Definetly not a must! looking at my 4 unfinished realms after 2 years of playing but if you want elder masks or the hairstyles from the elder spirits, you do have to complete them 
Alrighty thanks
i keep seeing those "shards" on tiktok, what does those do??
graphics are superB stress reliever 
All About Shards by Art:
#questions-and-help message
~~or if you want the playstation achievement of summoning all elders at once
~~
When u do the quests it gives u at the location of those shards it either gives you ac or normal candles
They are eden eruptions, black shards reward 200 regular wax, and red shard reward ascended candles
You can bookmark shard website by Plutoy to know when and where anytime: https://sky-shards.pages.dev/
Where do ppl get those snake thingy where strangers can join u
Days of Fortune Area! Near the gate, it has the snake head with an orange on it
When will the limited 5 hearts from the friendship tree end ?
Ok tysmm
im so confused!? I literally DID yesterday! I used a shortcut in orbit does that mean it didnt accept the quest like that do I have to do it AGAIN!? also what is this item lol
Do you mean the 14 hearts? That ends today I think
its 5 hearts that cost 14 candles...
I think so too. it might return again with days of love but idk. a long time ago the 5 heart event came with days of love if I remember correctly.
Without knowing what shortcut you used in Orbit: did you get a cutscene after going through the final gate and returning to Aviary? You’re supposed to see spirits descending back onto Aviary village and a “Quest Complete” banner after returning
Is there a difference between these 2?
Same item; the discounted one is only available from Friday through to Sunday
I didnt. I went through the alice in wonderland door in orbit. there was a shared space that told me to go through there. it rlly worked but i got no cutsene. i guess im doing eden again then 😬😬
How can people dye their body like a friend's sky kid is like the color of the background, how?!
Ah yeah, that probably interfered with the sequence then. I believe you need to see the ||rebirth|| sequence for it to complete the quest.
tehee its the pants from season of moomin. u can buy them once u have done all quests. theres a similar pants item that makes ur body seethrough too that u could only get during the season
Also can you still get a heart if you collect enough likes through a shared space or memory? (if so how many likes needed)
Is this how it looks?
Likes no longer contribute to a heart; you’ll only get hearts if people directly spend 3 candles to gift one for the creation (the trade off is that one creation can get multiple hearts from different players)
this one you can still get! the other one has I think a red dress. its the invisible girl 
Do you know how?
yes I already told you. finish all seasonal quests, then on the top you can buy the pants for candles
season of moomin right?
you need to go to the season of moomin place. enter the tunnel in the left side of the beginning of vault!
i have this wl star on a map in isle but i already have all 5 wl + 4 from trials
it this just a glitch or is there another wl i dont know about?
its a bug i think everyone has it 
Thank you very much I thought it was like a glitch or something, didn't see that the storybook had pants
is there ANY WAY i can get 2 more tickets? i've reached my daily limit and have one more bonus token to find ;-;
Use ac to buy them
ac?
Ascended candles
You can but them with ascended candles or regular candles at the spell box in the area 
You can try to get them using either eden candles or your regular candles
@lilac shard Right here
Is anyone else like.
Idling at grannys table and stepping away to find you are in the little pond on the upper level from the summer events
Is there any way to stop this cause i stepped away for like 2 hrs to nap and found myself in the water again
how is this even happening augh
tyvm!
Does the shard memory change for the same day?
i know sometimes when you afk you can slip down some slopes, or someone used the days of fortune ball to move you
not sure how itd happen twice tho 
Shard memories stay the same everyday for all players
Sad, so if i want to collect all 6 wls from memory id have to wait for red shards 6 different days?
if youre lucky its only 6 yeah
memories are randomly picked each time
Also how do people play for so long in some of their shared memories bc when I try something it runs out of time really quickly
Its definitely happened more than twice. People must keep using the ball. 
I thought id get my 12 wings for the first time today cries
the limit is 60 seconds for everyone i believe
that changed with the last update tho so if you havent tried playing since then that may be why it seems longer now
If I'm not mistaken, the Journey pack doesn't come with the white robe, right?
no, the jounrey pack only has the cape, hood and mask 
Could be the bug where you get the butterfly skidnapping animation when someone else in the server does a deep call. It makes you float to that tree where you can jump down into the small pond
Augh
the butterflies are really having it out for us nowadays huh /lh
Did you complete all shattering quests already? If not they’re still in order and you can get all of them in one day while completing the quests
!fortunewhen
Let the biggest reunion party of the year begin! From <t:1737964814:f> through <t:1739174377:f>, celebrate Days of Fortune with Spirits in the Valley of Triumph 
🔎 More Details: https://bit.ly/SkyPatch0280
Yep jorney pack is red and not dyable
HEY. i have a question. I am in Valley of Triumph. is that normal?
Hey! Not sure if that’s the right channel for this question (if not lmk) BUT i‘m having troubles with movement atm
I play on iPad and sometimes the movement and yump button simply do not react and I have to idea why. Same with looking around!
Does anyone else have this issue? Is it the game or my iPad (which is very new, so i doubt the second lol)?
Check your controls: are you playing on one-handed or two-handed mode?
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times: (These timestamps are in your local time!)
<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>
Oh I don’t have any idea why it’s not cooperating then 
Hi, a have a question that when is the 3D cartoon on at the sky's theater plz ?
how do i ask the bot the same thing but for daily reset?
thank u still 
!reset
What the flip flop.
!er

Daily Light resets every day at <t:1738569600:t> (In your local time!)
Skybot’s being silly today, I see! 
Although! A daily reset command has been a hot request for a long time now. Maybe suggest it in #contact-the-mods ? 
thank you so muchhh
Skybot when I CATCH YOUUUU (jokes aside, great idea! Daily light refreshes same time as Eden. TIME, not day guys 🙏)
The two embers? I don’t think the date has been confirmed yet
If you’re playing with your iPad plugged into a charger, try unplugging it while you’re playing. I had this issue with a previous iPad where the charge seems to cause the screen to randomly become unresponsive due to excess static or something to that effect
oh my god yes i always shave it plugged cuz it uses up sm battery😭 thank you i will try!!
Yeah, unplug while playing, then charge it when you’re out of the game. Hopefully that alleviates the issue
I believe the two embers teaser showing was exclusive to skyfest itself
but perhaps this could help you:
Skyfest times by Keru #seasons-events-chat message
When days of love?
next reset 
Tyyyy
Eh? Right after fortune then?

!lovewhen affirmative
Celebrate all the different connections at the heart of Sky, and beyond—Days of Love arrives from <t:1739174429:f> through <t:1740383984:f>! 
🔎 More Details: https://bit.ly/SkyPatch0280
||Test||
||test successful @blazing ridge!!
||
~~maybe its already time to feedback about the aviary event board not helping a lot in situations like this
~~
Has anyone figured out what the mysterious snowball prop is that people are using in GW?
Its the fortune ball spell
you can get it at the spellbox for 5 candles iirc 
Fortune ball? Huh interesting
Thanks!
is it still watchable 👀 I missed out on it :(
You can find the trailer on YouTube iirc. But if you’re talking about the presentation you need the special cape
what special cape? the office cape I do have
I believe the presentation isnt in the theatre rotation
atleast if kerus timing list is anything to go by, It was exclusive to skyfest
Youd need the wireframe cape, which was exclusive to the 5th anniversary. You can ask for someone with it in #looking-for-group-live to take you 
dang I wish I never quit I missed out on so many cool things especially nesting season 
Just a spell for a regular ball to play with, it's sold during certain days-of events. It also changes skins depending on the "season", like how it's a snow ball as old home is covered in snow and becomes a beach ball during summertime.
anyone elses follow a friend not working? or do i have to walk up to them?
Is anyone else struggling to get yellow dye?

Dyes are permanent I think
Too bad all the items i own can't be dyed or the dyed region is terrible bwah 
permanent, you can make other dyes for the same cosmetic and still keep the old ones. I don´t know if there´s a limit tho
That's cool tho
limit to dyed items is 2
you can have 3 versions of an item at the same time, 2 dyed 1 normal
There is, you can only have two dyed styles, if you try to make a 3rd, it will replace one.
Can any masks be dyed?
Imma get dying soon then
alot of them actually, but only small portions. here is a list on skyplanner by sliverfeelin
https://sky-planner.com/item/dye?type=Mask
Are the default outfits gonna be dyeable??
I don’t think they are
They arnt but will they ever be ??
That I don’t know.
Is there much that changes since the first month of moomin season, other than dyes
Not sure if this just a me thing, but yellow dye seems to be hard to get. I think you can make only four bottles a day of each colour
Cuz like ik colab outfits won't ever be but I don't get why default outfits arnt
i dont think so, but feel free to suggest in #live-feedback or ask #beta-discussion on the upcoming 0.28.5 update
Other than adding more cosmetics and emotes.
thanks @vague wadi @vernal wolf
Incentive to spend time or monii
*events one. Season channel is closed already 
Ye but the default items cost candles and time
:0. i see thanks for the correctiion toba
No reasonably dyable part i dunno
What are some nice items to dye?
Can i dye furniture?
My dress has little triangles on it and that's be so cute to make purple
Dye jars cap (max daily)
Prairie Exclusive
Red: 4
Yellow: 3
Forest Exclusive
Green: 4
Cyan: 3
Prairie & Forest
White: 1
that's up to personal preference! commonly dyed things are the default capes, rhythym pants, 9cd pants, and radiance items!
Thank you!!!!!!!
Does any of the hairs with an attached hat have dyable parts
no(t yet)

seconding the personal preference thing but i think the current clothes from the season are also some nice items to dye since they're designed with the intention of being dyed
By nice to dye i mean mostly high dye value, like lotsa parts can be dyed n such
Or a big part of it
There is a chart somewhere that shows you the dyeable areas on all available, non-default outfits.
just use https://sky-planner.com/item/dye (from skyplanner by sliverfeelin) we dont have the time to list everything for you (at least i dont)

Is the aurora singing instrument IAP or candles?
it was an IAP.
Awh okk thankss
even if days of fortune ends, will i still get my items?
for context i bought the pack with the blushing cheeks mask and i still haven't recieved the items

Try these IAP troubleshooting tips
by Tib
#questions-and-help message
If they don‘t work, you need to contact support 
i already contacted support and they said they'll reach me in a few days
but will they still give me my items do you think?
or is it unsure?
If you paid for them, you‘ll receive them, even if the event has ended. Don‘t worry 
yayy okay
im gonna be patient then
thank you guys
who is inside the seasonal spirit lmao
i want know for sure but its Season of Moomin know have later back or cant back?
idk why Aurora coming back time on june not all?? 
what exactly are the trials? what do you gain from doing them?
Uhhh seems to be a spirit from vault but no idea why it’s here 
!ts
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
Trials are four tests in isle of dawn, in the area of the prophecy season.
Each trial has a theme : water, air, earth, fire.
You both can gain winged light (one per trial) and wax (there are several cakes in each trials).
Seasons don’t return, only traveling spirits do:
the exception is with collabs: TGC brought back the IAPs and ultimate candle gifts of AURORA during the encore, so while Moomin season can’t return, it’s not impossible to see the IAPs again
thank you! i also wanted to ask, how do people have so many wedges on their capes? ive done cr of all realms but have first three only- i dont get it, am i missing some?
looks like levitating adept
dunno why they're in there though
If you are talking about the little symbols on the back of one's cape, that are called "wings", you can get more by gathering the winged light (the little bright yellow statues).
There are several to be found in each realms.
The more you get, the more wings you'll unlock.
okay okay but its cant back when shop Moomintroll ears and tail right? 
by 3 wedges i mean the more outlined (?) ones, idk how to explain it lol
Its possible that they return, but it will take years
But for now, better suppose they don’t
hm okay :((
Hi ineed to ask something please does tha last mission from the aurora spirit can only be really done with the wings?? And is there anyway for me to buy thennor doni need to go with someone that has them already
I wanna finish this one before the next concert in june can someone help meninonly started the game last november and ive been searching everywhere with no exact answer
Thanks in advance
Yes, the more winged light you gather, the more symbols you have on the back of your cape, and it takes the form of several circles for instance around each others, hence the 3 wedges.
Someone with one symbol with 3 wedges on their cape has between 150 winged light and 200.
Someone with two symbols with 3 wedges on their cape has more than 200 winged light
Here you go, does that answer better maybe ?
I also had a question :
Last time I did Eden when I did a WL run I noticed a new WL I didn't know before, at the end of isle temple, just before flying to prairie.
I just did Eden and I cannot find this WL anymore, has it been retrieved ?
The wings are needed to teleport to Night Coliseum in order to see the concert (last mission) but you can ask someone to take you there in #looking-for-group-live
You can also just wait for June to be able to experience it with all the people, nowadays is more like a private concert since not many go
can also just go again later on, up to you
where can I find the new dark plant for the yellow light?
In daylight prairie
but like where? does it show?
It’s a bit everywhere in those areas
Visual List of Areas in Prairie with Dye Plants by Toba
#questions-and-help message
yes, tysm!! what does unlocking the wing buffs from spirits do, though?
Thank
You so very much
One thing for what i understood the june concert its a totally new one
Where can i find the bow emote exactly ? For daily task
Oh it does give you one more winged light, which will appear on your winged light counter the next time you do Eden and revive ! So it's also a manner of obtaining more wings 
It's in the coliseum of valley, when you are face the entrance of the temple, it's next to the statue to the right of that entrance
Is the game super laggy for everyone rn?
Where can I see the location of all the maps that are in the kingdoms?
Since it says it's a return it should work just like the first time the event returned, same concert with the IAPs available for purchase BUT the post in news says we'll have the details soon so please wait for that to know exactly how is going to be #news message
https://sky-children-of-the-light.fandom.com/wiki/World_Maps
Those maps of each realm tell you the position of dark plants, candles, winged lights and maps.
As the day of fortune is coming to end, I wish to buy one more souvenir out if it.
Which zodiac mask probably should I get ? Or maybe get the drum instead ? Or save it for day of love ?
That should be your decision, if there's a cosmetic of days of fortune that you really like and want, go ahead and buy it before it ends !
You'll have more chances to buy them in the future tho as the event comes back each year.
You can also look at the probable cosmetics to return for days of love and their estimated prices and calculate how much you'll need, to see if you should start saving instead of spending.
I just purchased 30 candles on ps4 and was charged for it, but I still never got my candles. What do I do?
Did you try restarting your game ? Sometimes the game needs a little refresh
I'll try it.
If restarting doesn't work like Astra suggested, try these IAP troubleshooting tips by Tib
#questions-and-help message
Anyone please ?
That wing is only visible to new players, once you go through Eden (or lose that wl? Not 100% sure), it‘ll move to the boat at the beginning of Isle 
I'm still confused. Restarting didn't work, and I don't want to restore my purchases.
what is the maximum amount of candles u can collect in one day?
22 if I am not mistaken
How interesting, but we saw it with my friend altho we've been playing for more than a year that time !
Maybe that was the time when it was introduced during revival? 
Also the devs tried to fix Jennifer the bugged wl indicator, might be that it‘s been visible after that? Last summer was that I believe
I believe it was during that or a bit after that some people were able to collect the light for a bit yeah, a good amount of people posted on socials about it
(lasted very shortly tho)
Oooh no I just understood ! At that time my friend and I candle ran during that last bug where everyone would get the moth/new player cutscene and would lose their portals, so the game did consider us as new players
how do i request a refund?
hai is this tallest or ? ty in advance !
for an iap? Through the customer support of where you purchased it from iirc
eg apple support
so it’d be through player support on console?
We cant tell from a screenshot (especially since youre not wearing moth hair) and its almost impossible to tell anyways due to player specific size scales and 4000 different heights in the game; You can however try using this Measurement tool by Nathan: http://skykidheight.com/ 
is the iap for aurora coming back too? or the cosmetics
We don‘t know for sure yet, but it might be 
We dont know
the announcement in #news is all we have
thank you! omg i hope so! im yoinking everything there. thanks!
Hello, I have a problem when a person is going to give me a gift from the IAPs of Days of Fortune, when I accept the gift it doesn't happen anything, I don't receive the gift. I don't know what's happening, does anyone know what's going on?
When you accept the gift, the person that is gifting it to you should be brought to a page where the payment will take place, only after that (that they pay) will you receive the gift.
Yeah, they did the payment, but it keeps being the same
Did you restart the game ? Sometimes it needs to be refreshed to take into consideration new purchases
Guys quick cheapest winged buff under 5 eden candles
Yes, we were doing that several times, they even called the bank and they said that everything is okay with the card, but I don't know if the problem is from the game
I didn't understand your question, usually a wing buff (that is, unlocking a nod costing ascended candles (candles of Eden)) costs 2 ACs ?
Im done of all begining nodes TT
There is one that is 6 i went to but im just wondering if ther is any level 2 buff less than 5 eden candles
Did your friend really got debited ?
Did you go check on the changing rooms to see if it didn't appeared ?
Yes, I went to see, but it didn't appear. And even they got debited
Yes, for instance the Tearful Light Miner spirit from forest has one nod costing 1 AC and the second costing 3 ACs
Same thing for Butterfly Charmer spirit from daylight prairie
Im done of bpth omg ToT im sorryy
I'm trying to complete the constilations. I'm doing isl of dawn and I have have the pointing, no way one, and follow me one. What and where Is the fourth?
Unfortunately then there is no miracle solution
But you should have a look at the link in that message @dapper hamlet
It may help
There are only 3 constellation spirits in Isle
The ? is what you can unlock after completing all 3
Oh, I see. Tysm
I believe that the prices for second nods with wings buff are more expensive for the following realms, as they represent a more advanced level of progression in the game.
So I don't think there'll be more than those I quoted.
I have all three. How do I unlock it
By buying all the items
Ah
In other constellations, everything below the 2nd wing buff
what is this cat thing??? it launches me across the map when i pet it 😭 i assume its a player's prop but where is it from?
days of mischief prop
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times: (These timestamps are in your local time!)
<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>
Thats really weird
love it thats so silly thanks
she can be silly bugged sometimes
buns to burn should still appear in around 4 mins
Ok
how to get rid of the indicator though? it's kinda stressing me out every time i look at it 
You can’t… you can only report it in #report-a-live-bug and hope the devs will fix it finally

sad
i don't do bug report, it's complicated 😅
!grandma
actually you can, i'll dm you how
!grandmawhen
!geyserwhen
oops the bot is broken
Really?
By getting the new intro? Or another way?
sure!
Ah ywah thank you so much ;w; you were right, i checked wiki just to make sure x'D
here's mine now. it's clean hehehe
It's alright ahah glad I could help 
!ts 
you want me to tell you how to get ID? :o ik how
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
No I want join my acc via id
Because the administrator told me that I can only access my account through my ID
sorey moth me doesnt quite know
Sorry TmT
Ohhh is okay 😇
If you want to restore a lost account, you need to contact support with your Sky ID. But you can’t log into your account with that ID
Which administrator? 
The only way to enter the game is by login, not by ID, unless you lost your account - then support can restore the account for you if you know your Sky ID
If someone steals my id they can access my account.
Yes, because then they can contact support and claim that account is theirs
No one would ever know your ID tho, you should store it somewhere safe
How can I make them what they enter?
I have all the information
I'm not sure what the problem is here 
If my account is stolen, I will not be able to recover it.
Let's start from the beginning.
Did you lose access to your account?
No I don't
Do you have your account linked to a login method?
But I have doubts that my friend wants to steal my account. I want to secure myself before he does.
I have everything
So you can log in though something like google or steam, yes?
Just a problem with id
My account is linked to all links
Does your friend have your SKY ID? 
I just want to know if he stole id Can he get an account for himself after he contacts support?
Then you would only lose access to your account if you lost those accounts. If you keep your google account safe for example, then no one can use it to log into your account.
But he bothered me, he wants my id
He told me he want get me journey
No he could not. Support only helps recover accounts with ID if that account has no log in methods linked. They won't help someone removed existing linked methods. 
Then it's all good
Fr gooooodddddd
Then just don't give them the ID, you should never give anyone that ID
It's still a good idea to keep your skyID safe, though.
Even if he has my id
He can't get you Journey with your ID. He does not need your SKY ID for that
Oh I think it's because of the sky shop, it asks for your ID
but @terse quest should not give it to anyone, they can gift you in game instead.
Ohhhh goood
Ohhhhhh so can I give him the id or not
Even if he has your id, which you shouldn't give out anyway. There is no way to login to someone's account using the skyID.
Ohh, the journey pack within SKY!
I told him that he doesn't have a gift in Russia.
Okkk good tyyyssmmmmmmm guys frrrrrr
Tyyyyyy tyyyyyyy
If he wants to gift you the journey pack, he should use the in-game gifting option in the friendship tree. Don't give out your skyID 
Can you teach me how to give a gift journey pack
Okkk tysmmmm fr
Because I spend alot of my acc that why take precautions
When does the geyser start trowing fire?
To gift the Journey pack, you can take your friend to the event shop in aviary where the journey pack is sold. Then stand near the shop and use the friend menu with your friend to open the gifting menu. Then you journey pack will be an option to gift in that menu.
Can you teach me how to send a gift from within a game? Do you have a video explaining it?
Ohhhhhhj
Tysm I try now
In exactly 1 hour
!geyserwhen
A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲
Event times: (These timestamps are in your local time!)
<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>
Also, this page has some info abouot gifting if you need it. https://www.thatskygame.com/news/an-update-to-gifting
Yes, it's good that you are cautious 🍀
What's the ts? 👀
The popular guess from the fuzzy picture is piggyback lightseeker. 
Hi what color does cyan and purple make? It looks white but not quite white
Maybe this can help you!
Dye Color Mixing Guide & Color Descriptions by banditree
#completed-sky-fanart-and-creations message
Is anybody else having trouble with the loading screen not letting you get into sky?
I’ve been sitting here for 20 mins and it still hasn’t loaded
When will I be able to play Sky on Harmony Next?
can i have more than one acc in sky ?
you can, but your accounts cannot interact with each other
you can, but it might get risky if you make in-app purchases as they might get mixed between accounts (which support won't help with), and it's against sky's terms of service to use one account to benefit the other (e.g sending hearts/being a battery etc)
ohhh thank you!!
Does anyone have a chart of all the Days of Fortune ticket locations?
🎟️ Days of Fortune 2025 Tickets Location and Guide by Kion 🎟️
#seasons-events-chat message
!grandmawhen
Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children. 
Event times: (These timestamps are in your local time!)
<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>
My game worked just fine, besides i don’t see many people reported the same issues you are having in the report chat
Maybe i would suggest you to double check the connection or try the mobile data 
Anybody else having trouble buying anything from the Chinese new year stuff
Is it true that using the new year fan prop when crabs hit you you dont go down? (You do still take damage you just wont fall down)
Does anyone know where this spirit is?
Not available right now. But aurora is confirmed to come june 2025 and that emote will be able to be relived again ALLEGEDLY
you cannot eat candle oh no
Thank you so much!
(do note that its not confirmed that any of the items/emotes will return
its a chance but nothings confirmed)
Is the feature to perform in Concert Hall gone?
it was only available for the stress test, but may be implemented again in the future 
Dang it😔
And her band members fredrik svabo Sigmund vestrheim thea wang and amalie holt kleive are watching over her like spirit's
Her what what what and what? 🗿
Her band members (there are 4 of them btw)
Iirc HarmonyOS Next is not longer Android based, which means it’s not longer natively compatible with Sky.
There’s an tool to run Android apps on it called EasyAbroad, but I can’t confirm if Sky works on it or if it’s supported. As of now feel free to suggest an HarmonyOS native Sky port in #live-feedback 
Uh, i know this question is quite out of topic from SCOTL, but can someone help me out with this? It been years haha..
So appearantly, i have an account which also on this server @silk crater <— this one, it's quite old yes, and it's actually got hacked and i can't log-in since i can't change my password.
Well, i could change the password is just that, since i'm on iPhone, and using apple id, somehow my apple id isn't working and i didn't receive any email when i click "Forget Password" since Discord told me to reset it. And other than that, i cannot login the email to the Mail or G-mail app even though i put the email and password correctly.
So i hope someone can help me recover this account or just hack into it and try changing the password or smth so that i can login. I have something to say to my friends there and i want to apologise to some of them for something since it's been so long and i actually felt guilty now since i was just a kid back then, and now since i've grew up and mature a bit, i actually wanna apologise. So can someone please help with this? Though i'm also fine if you can't, no force.👍
I dont believe theres a lot we can do here, itd be best to contact discord support 
We can’t help with that since this is an discord account problem 
Feel free to contact discord support in https://support.discord.com/hc/en-us/requests/new with the topic “hacked account” 🍀
Oh, well then, thank you for answering at least😞👍
boosting this question
How do i get to the crab fields spirit?
The download progress is always 0%

It’s probably downloading other necessary stuff to run the Android App, it could also take longer depending on your internet connection. Give it some time to download all the required files, hopefully sky will run trough it! 🍀 
!ts
The next Traveling Spirit is scheduled to arrive on <t:1739433600:F> (<t:1739433600:R>) 
You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits
What are the purple light spirits called? I don’t think I have ever seen their name.
There's a possibility person ,who hacked it, changed all login info already. You could try with discord support, but don't expect anything. Discord support is not good. Prepare to say that account goodbye forever.
How many wings in all worlds ;w;?
120, including 1 in orbit and 6 in shard memories.
Wheres crab feilds?
need some halp , each time i load up Sky from Steam , before it gets to the menu where u press play , it has a popup with "Error ⚠️ " thing , i have no idea whats causing it , and no idea where to ask either , anyone possibly know where i should ask if this isnt the right place or what it is?
Is it the latest version?
Feel free to ask PC/steam related questions in #pc-questions
That error usually happens when you have either Twitch Studio or Parsec installed, if you have any of those, uninstall them and remove any files related to them and restart your PC 
Hello, is there like a map shrine locations guide graphic here ? 
How to get to crab fields by Mira 
#questions-and-help message
It's through spirit gates on right side of graveyard
Thank u so much!
still happening , i dont have twitch studio anymore and never had Parsec , i dont got any files left anymore either , just restarted it
Ty!
Is there any other way to collect light from DOF without playing the snake game?
Make sure to remove any files related to Twitch studio, you can look them up in the file explorer.
If it’s still happening, make sure to have your GPU drivers updated (both GPU0 and GPU1 if you have it)
You can follow this guide to do it:
How to update Graphic Drivers, By Moleculor #pc-questions message 🍀 
Sorry again... but I can't write in the "report-a-live-bug" channel... and I really need help, I haven't been able to play well for 3 weeks till now... I can't ask others players for friendship, I can't access to friendship trees and I keep flying when i'm trying to honk (i play in android, and the problem is only in the control opcion for "one hand")
Can someone help me? Please...
You need to scroll all the way down and tap the flame icon for the bot to DM you with the instructions. Also the temporary solution is playing on two handed mode until we get a fix
theres instructions on the bottom of the page, you need to react to the message to send a bug report 
No, it's the only way
Or you'd like to spent 6 candles or 2 ac for 1 ticket
Thanks! Imma try that
They are Past Seasonal Spirits. They will turn golden when they are the Traveling Spirit visiting also
I heard aurora is coming back will the stuff be back too?
Not confirmed yet but we'll get all the info soon! Keep an eye on #news
I see I see ty!
Hello can somebody help me and my friends to do the "Voyager through music" ? We really appreciate if anyone help us finish it🩷
you should ask in #looking-for-group-live ! there should almost definitely be someone with the wings that can take you 
I just saw that the Aurora concert is coming back in June. Will Aurora herself be there again? If so what day and time?
How do I "use teleport" and how do I use the camera??
We know as much as you do, which is basically nothing
And me fredrik svabo amalie holt kleive thea wang and Sigmund vestrheim are watching her perform like spirits and I paid the ultimate price for the rock werchter 2023 concert with the power of friendship
So the next event is days of love??
Please delete the pics since they show your ID number
What happened to me guys
Why do I have to wait 24 hours?
Help admins help
Is this normal?
Or not
Is this just a visual glitch or is there more than 4 winged light in this area? I have the one ontop of the mountain, the one on the little ship, and the one in the cave and ontop of the rock to take you to the temple.
Say hello to Jennifer, that's a bug yes
Ohh ok lol. I was like “I swore I got all the ones here”
What happened to me bruuuuuuu
You are missing the one in the puzzle area. Go to temple, to the right you'll see a cloud tunnel, the WL is up there in a cave. (But after that it will still show a WL on the map, it's bug.)
There are 5 Winged Light in isle, but in that area specifically yes, 4
Is there a picture of the event shop chart??
It's exactly what it says, your payment is being processed and it might take some time. IF nothing happens in 24 hours contact them
I got my account back:D 
Anyone got the height and scale for max height in sky ?
Not yet since there will be new items that we haven't seen before. I'm sure there will be one tomorrow after event start. For the prices of this year's items we have this from the patch notes:
aurora return when?
Is anyone else having issues viewing certain friends after initially adding them?
I added someone a few days ago and we exchanged a heart currency in person then. But now, although I can still light up their candle in the friend UI, I cannot gift them hearts anymore. Whenever I try to gift them a heart, it refunds my candles. Is anyone familiar with this issue?
This has happened a few times before where hearts become glitched but I can still light them up. It eventually clears up after a a bunch of time has passed, but I'm just curious if friends usually become bugged for others.
Check out #news
Hi, can I buy more than one event ticket for candles per day, or it only lets you buy one?
how i can play with my friends ?
You should be able to buy as many as you wish. You are generally able to collect more than enough event tickets by just visiting the event area every day though, and leftover tickets vanish after the event is over.
You should be able to buy as many event tickets you want as long as you have the currency for it. At least thats how it usually is. I'm not sure if anything has changed though.
(I ended up buying 12 event tickets during the last day of the Alice And Wonderful event)
Okay thx!!

Add your friends thoughts code ( settings>friends>send invitation >Enter ur friends name > create code >copy and send it to your friend
Steps for your friend: settings>sky code >type>paste>add name and confirm )
how to get here? I literally forgot
Can we do the “follow a friend” quest with spirits?
Wheres the sapling in valley of triumph?
What are these two hidden things?
||test||
||test successful @spring vine!!
||
🥠 Days of Fortune 2025 IGC and IAP guide 🍊
By Ash TJ
#seasons-events-chat message
test
It’s the big open area of isle of dawn
Right as u enter valley look to your right, and fly up, youll see the small tree with the spirit by it on the hill
Nope
I think it is a bug that affects some players, I have seen other people mention this. I would recommend to #report-a-live-bug .
Thank you for telling me. 
oh
but why is my location stays here
I thought it is another location lol
Because you’re at the wrong map shrine
@spring vine ty. I went all the way to the end lol
I think you pinged me by accident
Tommorow I'll get 12 regular candles right?
Oops. My bad
Nope, event tickets don’t become candles: they disappear
Can you elaborate on your question? 
Sadge.
Trying to grind for chibi mask. Can confirm Atui looks cute as a chibi
I also think Hopeful Stewards hair would look good with the hair piece from Season of Radience.
Gotcha, I'll go ahead and do that. Thanks
Where do be the bowing Medalist be located?
Relive Spirit Quest Valley of Triumph
- Bowing Medalist
by Clement
#seasons-events-chat message
Top right of valley collisseum 
where is the sapling in vot for daily?? ^^
Social space of valley right as you enter the portal
Why can't I join my freinds in the passage place? Every time I tp i see them for a sec then we split
Hi! Do I still have time to get enough tickets to buy the snake mask from the Chinese New Year event? 
It's been bugged since the season 
tytyt
question, If your sharing a pc with someone who has their own steam account, can they make their own sky account and yours still be okay? as long as you open the game when your logged into your own steam account?
asking cuse of this
Yes, you can collect 10 free tickets from the spell box, and collect 4 tickets across the area
Adding to Rai (hi) there's also 15 bonus currency hidden in the area ^^
Wow! Okay that's a bunch, so if I sat down now and played I could just get 15 tickets or is there any kind of catch?
What does Eden get you?
You can get 30 tickets for free today
15 by exploring the area (and bowing to spirits)
5 by playing the snake mini game
10 by getting the free tickets from the spell box
Then you gotta purchase them using candles or ascended candles
Ascended candles, as well as other stuff by unlocking the locks in a spirit tree
Great, thank you so much for help ^^
🎟️ Days of Fortune 2025 Tickets Location and Guide by Kion 🎟️
#seasons-events-chat message
one last thing
what spirit needed here?
Another spirit from hidden forest
thanks
Hi, I was wondering if it were possible to complete the last aurora quest?
You will need to ask in #looking-for-group-live for someone with the AURORA cape
Ohhhh 😮 okay, thank you!
Hello, where can i find todays dailie spirit?
Relive Spirit Quest Valley of Triumph
Bowing Medalist
by Clement
#seasons-events-chat message
You know what? Team Skybot. 
Tysm💗
where can i buy the elder mask and other items? I heard that I needed to do eden, I just did it now and I still can’t click on the little flag icon in the isle constellation :(
Huh weird... so you're in orbit still, just to be sure? And nothing happens when you click the flag?
you need to "complete" a constellation, meaning that you need to buy all cosmetics, emotes, etc from isle before you can get the elder mask
what’s orbit?
Orbit is the sparkly star place after Eden
Ah 😭 sorry, but you can only click the flag in orbit.
how do i do the follow a friend again i forgot? since when i tped to a friend i didint get the quest done
😭so do i have to go through eden again
Yes, sorry friend. 😭 It's the only way to access orbit
Can someone help me bcs I think I lost my account forever so uh I was doing Eden and was at the part where you have to hug the wing light(?) But I had to leave and now when I rejoin I just bug and end under the map
Daily Quest Guide - Follow a Friend by Enokii
#seasons-events-chat message
Will we be able to collect colors from realms after the end of the season as well
is everything in the aviary permanent, like the quests and shops?
Is there a map of all colors sites please
Yes, but the event guide near the front
is temporary to days of fortune
I think you're experiencing a bug referred to as storm locked.
How to get out of Storm Lock compilation by Stoat 🍀
I'm sure your account will not be lost, if it continues to be stuck like this you can contact customer support, although it might take some time for them to repair it
ah okay like the deer mask spirit is the seasonal one but everything else is here to stay?
Tyyy
the seasonal guide is the season of radiance guide who will stay after the season is over, they have a cow mask. The deer mask i used in the emoji is the days of fortune event guide and will leave next reset 
where do i go to buy clothes for the season of radiance?? i can’t find anything
Hi everyone!. I have a question. Does anyone know where I can contact a ThatGame staff for lost account issues? Thank you! 💗
Oh, got it thank you. it’s been a couple years since i’ve played, lots of new stuff
!support 
Contact Player Support in-game: Tap the cog menu (top-right corner)
→ Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs
The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated! 
the spirits are sitting in the aviary plaza
you can also access their trees via the constellation
!er
ty!
The Eye of Eden resets once per week.
Next reset happens <t:1739692800:F> (In 6 days 12 hours 10 minutes 2 seconds)
Did you know you can use the !edenreset or !er command in my DMs? Shorter cooldown there too.
