📋︱feedback-discussion

[tropic echo]

Read the TOS , you don't own your account it is like a gift card , yoi get a card brought and paid for yet it is the property of whatever establishment it is purchased

[queen pulsar]

We always pay for it and thats fine we chooze that but this time it was theft

[unreal lichen]

I'm not developer so i have no clue how hard its to fix connection issues.
I agree on gift code issue. I would prefer them to notify gamers first with clear explanation and act only after. Also this rollback was done on worst moment that can be imagined.

[fleet kestrel]

Some harsh words being said here today

So, be mad, be upset, follow the server rules please. As some Players have mentioned… I am a player as well, I also recommend, read your TOS that you agreed too. Harsh? Maybe, but some of the things being said are a bit.. 😅

[queen pulsar]

This is notheing like a gift card ...a gift card i have a phyisical object that can be redeemed othis is an app i agreed to terms and services thats all the app states as legal...but nowhere in the terms does it say they can access account and take things...especially the ones i payed for

If so show me if not than go reread

[tropic echo]

But most of them says property of X company " in other words no matter what you do eith it you do not own it , just like what sos stated in their tos

[fleet kestrel]

#📖︱server_rules

Read it, I don’t like threats and talking down and I take it very serious

[queen pulsar]

Nobody said i own it i said nowhere in the terms does it state they can come take my stuff...

[storm solstice]

?! I'm just explaining that he's stating wrong stuff.
What you want from me? Threatening me, thank you for this.

[cosmic tulip]

Why was my post removed. What is harsh about it???

[queen pulsar]

Who is stateing wrong stuff?

[fleet kestrel]

I removed it. #📖︱server_rules take a read

[cosmic tulip]

By stating the dev’s are unable to do there job correctly?

[fleet kestrel]

I tell people this… so it saves us both a hassle. It’s not what you say, it’s how you say it.

[limpid lance]

"You acknowledge that all intellectual property rights in the Services, Games and Virtual Items and all content appearing within the Services, Games and Virtual Items throughout the world belongs to us, our licensees or affiliates and that such rights are licensed to you and you do not acquire any ownership rights in the Services, Games and Virtual Items or any other part of them other than the right to use the Services, Games and Virtual Items under the terms of this licence." So you do not need to search for 20 mins.

[thorny egret]

so how much longer should we wait for the result?

[cosmic tulip]

I wasn’t even talking to anyone, just stating my opinion very politely

[fleet kestrel]

Thanks 🙏

[oak cobalt]

Correct question between this debate

[unreal lichen]

Game is good, devs are awesome, mods are amazing

[fleet kestrel]

Lol

What’s up J, been awhile

[cosmic tulip]

Careful that will be removed

[wanton veldt]

We will see how the developers will solve this problem.

[unreal lichen]

I hope we hear something soon on ingame but, to be true this can take some time.

[queen pulsar]

Thank you now everyone knows when you spend its not yours dont buy another damn thing off these leaches

[thorny egret]

yes

[fleet kestrel]

Whisperer is that a red socks hat?

[queen pulsar]

Yes it is

[tropic echo]

As we said go an read it , if you own it and eveything how come it is agaisnt their rules to sell, lend or share an account and this is also why players got locked out of their accounts wrongfully to but only a few players care to push things when it does not affect them . So the players are part of the problem cause this been happening since year one but only now since so much was affected and it hit home they complaining? Where was all this when sos kept "making mistakes" taking time and money. If players stood up long ago sos won't be able to keep getting away with it

[limpid lance]

Yes, every dollar you pay is going into the vortex there is nothing to your name for it, just have to be aware of that and that they did such a move might hurt the players trust in the product.

[storm solstice]

That's what I told you here #📋︱feedback-discussion message
Where you said not true...

[queen pulsar]

Appologies monkey

[tropic echo]

And after all this players going play as normal tomorrow, still spend as normal and still give sos time as normal and only some will really quit but the new players in new states would replace them sadly

[wise yoke]

But regardless of what we own or don’t own, can we agree that what FunPlus have done is extremely damaging to their reputation in the gaming community

[limpid lance]

Yes!

[queen pulsar]

So no need to complain anymore the devs gave the players a big FU...so now return the favor stop buying stuff

[wise yoke]

What makes me the most upset is that state of survival is a really terrific game, completely ruined by developers who seem not to care about the players, and a customer service team who are absolutely shocking.

[wide wraith]

thats why i care more about the lag and connection issues at the end of the prep stage and start of the warfare stage, than i do about the codes issue, so glad i missed them all

[steel musk]

you missed svs part how matching is so bad

[tropic echo]

Not just yesterday but many times before, how many times worng rewards was listed and ppl spent and grinded to get those items taken away , we even had an issue with wrong frags, or heroes released at the wrong time

[thorny egret]

so how much longer should we wait for the result?

[queen pulsar]

I will not spend another dime ive been looking for an excuse and thanks devs here it is

[sweet raptor]

[wise yoke]

Tbh I’m ok when there are mistakes - it happens. But what I’m not ok about is when a company doesn’t recognise the error and adequately compensate

[tropic echo]

Most match making is horrible and ppl who win complain to cause it is just a boring event when they wanted to play

[wide wraith]

they cared more about the summit💩 than thet did about the connection issues

[limpid lance]

You have the right to protest this decision and should do so - contact their customer service and build pressure at [e-mail]. If they refuse to provide adequate compensation, escalate the matter to the consumer advice center in Switzerland and file a report. Let them know the extent of their mistake and exert pressure through negative reviews.

[steel musk]

I think devs now want find way to steal everything from who used their bios yesterday

[queen pulsar]

Nah ill go take care of it in google play and face book page

[wise yoke]

It would be far easier if they just refunded everything and drew a line under this

[queen pulsar]

A smear campaign is the best way for results

[limpid lance]

I agree Whisperer!

[thorny egret]

so how much longer should we wait for the result?

[queen pulsar]

Everyone go to sos facebook page and flood it

[wise yoke]

I think they are doing very well on their own for a smear campaign. They don’t need us! 😂

[queen pulsar]

When it freezes than go to google play and istore and flood the rateing

[limpid lance]

Go all out organize it and make sure that outside people might think twice before going into SoS

[sweet raptor]

We are reporting it, you can upvote the posts in #📋︱feedback-reporting if you haven't yet
we do not have an estimated time when we will get an answer about this unfortunately, but we are reporting it 💯

[vagrant shuttle]

If we keep Keep the repeating the same thing over and over in reporting page they’ll never get a clear headcount, so it’s likely to be between (light a red candle)

[queen pulsar]

Damn devs screwed me too many times now they screwed all players

[thorny egret]

I've done it with more than 3 thousand people... it would be nice if something would happen not just chat..

[gusty ruin]

Shhhhh lol

[tropic echo]

Which has always been the case but the majority of players instead of standing with the affected players are silent. I remember complaining for a frag issue even though I am f2p and when those spenders got back the frags instead of sos giving gen frags they got hero frags so they could not even use the compensation. So It is not a matter of compensation alone but why are these things happening so frequently? I don't care if they decide to give all players a million bios as comp what needs to be done is the devs ensures these things does not happen and to think of events and rewards through before implementing. Also even events that worked perfectly or with few bugs are now swarming with them . SoS needs to come clean with events and rewards as well as juat fix their game

[sweet raptor]

as I said we have reported it already and upvotes do get forwarded too
right now all I personally can do is chat with you, I can't do anything about it myself other than report it 😅

we're waiting just like you guys

[gusty ruin]

Will you chat with me?

[sweet raptor]

sure

[vagrant shuttle]

And me?

[sweet raptor]

Hi RachelElaine

Hi spirits

[gusty ruin]

How’s the weather?

[vagrant shuttle]

[sweet raptor]

pretty cold suddenly tbh

[gusty ruin]

Here too.

[thorny egret]

some information from long time ago..so a matter of days, weeks - months

[gusty ruin]

Mods are busy today 😬😂

[steel musk]

so if devs available to steal from players.. that's mean they can give free items for max few players who work for devs.. for make some players spend to beat them.. 😳

[sweet raptor]

I already got the blankets and scarfes out.. 😂

not sure what you mean CR.7?

[wide wraith]

i am still in a teeshirt with a fan on

[sweet raptor]

idk how you do that, I saw someone out in short jeans and tshirt
and I was freezing with jacket, long jeans and all

[limpid lance]

I'm wondering, is it typical for Funplus staff to work on weekends?

[gusty ruin]

Where are you from?

[wide wraith]

my flat is always warm

in the south of England

[wise yoke]

I’m north of England

[velvet jetty]

devs in software companies do usually have on-call clause in their contract

[wide wraith]

its always cold up north lol

[sweet raptor]

Germanyy

[limpid lance]

That is indeed interesting. So someone in zurich got a phone call about gifts that went out friday afternoon - so they had to head back to office to pull a rollback on those gifts on saturday morning paired with a short 5 sentence statement - disrupted the svs by "fixing" something that wasn't a problem to begin with but also chose to extract even more from the players' pockets before the gifts were distributed. Then, as if that weren't enough, they simply declared, "Oh well, it's the weekend and we get to the complaints later see you on Monday." What an appalling approach from the company.

[unreal lichen]

Why Glory of Survivors now very rare than Light of Survivors

[steel musk]

We are more active here.. any game on discord? So we can play since we waiting lol

[unreal lichen]

Make it able to purchase with 2k Pearls

[vagrant shuttle]

I bet CR 7 is saying “why me” or “always against me”

[steel musk]

yup 🤣

[velvet jetty]

Since covid all companies have the option to work from home, when on-call they usually just open their laptop 😅

[steel musk]

I will back to football

[velvet jetty]

especially management

[limpid lance]

True, I mean that is even worse 😂

[velvet jetty]

Im a games dev so I have seen and read quite a few contracts and talked to “couple” of companies 😅😄 What happened today is a massive f up 😂😂

[cloud ridge]

@serene needle is your statement true?

[buoyant charm]

Taking away code rewards from players is stupid, players watched streams all night, tried, entered codes, I don’t think that these rewards will greatly affect the imbalance between player upgrades, if you adhere to this logic of returning rewards, then you need to leave a limited number of packages among the players for “balance” with the same price so that players develop equally🤣🙈

[sweet raptor]

I'm watching too, germany vs Us

[sweet raptor]

we have forwarded it, make sure to upvote the pinned posts in #📋︱feedback-reporting

[unreal lichen]

I would remember Lise is not SoS CM.

[vale yoke]

I'm honestly surprised the devs didn't view them as a positive method of engaging and affecting login statistics, considering their downloads, purchases, and current player logins have suffered massively for months.
It was exceedingly poor on their part to then revoke those from players. How short sighted.

[rain swallow]

What do you mean you couldn't buy a maximized gorilla with all those biocaps? tsc tsc 😌😂😂

[limpid lance]

That is really cool 🙂

[cloud ridge]

Yet they here because?

[gusty ruin]

I don’t know yall… those rewards didn’t make me strong like other people… dang it lol

[sweet raptor]

Hey Lia

[vale yoke]

Hey Nana

[unreal lichen]

I dont know really. They have been here since i remember.

[vale yoke]

Just got out of work, came to see how the room was doing. About what I expected

[gusty ruin]

Work on a Saturday 👎

[sweet raptor]

no work on saturday

[cloud ridge]

Yeah, one of the things I find odd is having someone here who's suppose to represent the game / company when they don't in this server

[vale yoke]

Duck, some CMs are in multiple games servers, though they aren't specifically for certain games. Not quite sure why, tbh

[cloud ridge]

Oh I know, it's been discussed countless times

[buoyant charm]

The stated reason for returning codes to such a comparison suggests itself....🤣

[cloud ridge]

Still find it odd

[vale yoke]

Its silly, and I would think it would have something to do with ensuring there is consistency across games servers, but having been in a few other FP servers .. there is little consistency.

Fun fact: ours is probably one of the least toxic

[sweet raptor]

I'm not sure myself tbh, but is nothing bad they here so

[buoyant charm]

It was stupid to take away the rewards of the codes, now the players are upset, this will not contribute to the interest in the game...😬

[timid ledge]

Haih.. still no progress on solving the issue??

[cloud ridge]

It's not bad, it just seems odd to have someone be here with the authority or someone you think you could reach out to who doesn't really do anything with SoS, so it's like if you got told to contact someone and you saw them your just wasting your time

What issue?, there are lots 😂

[vale yoke]

When you walk into feedback and see it's slow-moded, you know it's been a bad day for players

[cloud ridge]

Gift codes? They won't revert it back now even after backlash and their lies. Why would they.

Server lag that always happens so it's natural at this point

[waxen vine]

There is only one issue - game is an issue 🙂 I honestly don’t understand why I am still here 🙂

[buoyant charm]

Both funny and sad at the same time😅

[sweet raptor]

Please keep pictures in #🌟memes_and_gifs and keep it appropriate to server rules please

[limpid lance]

My bad.

[timid ledge]

Sounds like a lot of bs talking about rules now.. lol

[waxen vine]

Still have not got any feedback from CS or GM - on many issues, tactical drill issue, fcuked up Azurtane issue, screwed migo points.

Typical answer from GM : I can totally understand your feelings. Thank you for sharing your concerns with us. I will feedback your thoughts to our developers and take serious concern.

[solid hamlet]

How long has it been on your CS responses?

[tidal apex]

People got burned and lost troops because servers went bonkers when SvS was starting but fear not, we succesfully stole players items from backpacks. That was more important

[waxen vine]

All tickets were closed without any reasonable answer.

[bleak wolf]

In closed ticket should be a reason

[timid ledge]

1 reason.. “dont care”

[vivid elk]

the problem is, they dont know how their game works.

[waxen vine]

Mostly it was we have fixed issue and something was sent to mailbox - but answer was not answered. And I don’t feel I want to continue arguing with CS

[vivid elk]

they messed up battle engine so badly with constant introduction of various stats.

[waxen vine]

Me working in IT development would feel so damn embarrassed with amount of bugs

[limpid lance]

Yo my boy so many people are posting pictures in here why was mine a problem? 🤔

[waxen vine]

Disbalance in game is a separate issue 🙂

[random prawn]

They are like the cable company in south park 😅

[waxen vine]

And if I close tickets like CS is would be probably fired in our company

[sweet raptor]

Memes and gifs need to go in #🌟memes_and_gifs and should follow #📖︱server_rules
that's the reason

am not a boy too

[solid hamlet]

To add to my fellow co mod you can add ss of the closed tickets to #cs-response-screenshots and give us a bit about what was going on.

[limpid lance]

As if this is enforced hahaha, run defense trooper!

[random prawn]

In this day and age could be a cucumber 🤷‍♂️ the world is limitless

[tight crest]

We want our rewards back....

😫😫😫

[limpid lance]

It is a scam company get with the programm!

[sweet raptor]

I mean we are made out of water.. cucumbers too

[waxen vine]

I just want to enjoy this game as I used it before. But it is just a dream

[tight crest]

mods!!!

[waxen vine]

Mods are people too 🙂

Don’t bother mods too much

[tight crest]

Dont tell me what to do pls😅

[tight crest]

We are tired of waiting!!!! when will there be new good information about the codes? 🙄🙄🙄

[stable cosmos]

Mods should be standing up for themselves with the company too. Your takeaway from dealing with this sort of fallout shoukd be massive? You do this voluntarily. Why isn't fup helping you out here?

[tight crest]

no need to tell me "we are waiting for it ourselves" and blah blah

[limpid lance]

Mods runs defense heavy! They are volunteering for a scam company, they will provide no assistance quite the opposite.

[stable cosmos]

We have 3 "representitives" please note the quotes. They should be supporting you heavily and they do nothing. Why aren't they visible? Why do you accept them not doing their job?

[tight crest]

I swear if there is information that they will not return the rewards to us... all players will attack mods and developers 😂😂. It will be fun 👌🏻

[limpid lance]

They run down the clock, the longer they wait to adress any of this the better for them people will move on and the 🐋 will keep purchasing "virtual items" that they dont own.

[sweet raptor]

I said above that I can't give an estimated time line on when they get back about this.
We have reported it, we keep on reporting it.
If you haven't yet upvote the pinned posts in #📋︱feedback-reporting too

Let's remember CMs and Devs are people too please

[tight crest]

Devs??? Lmfao!!

Wth....

[sweet raptor]

are people yes

[thorny plume]

Worst part is they did it during prep and first hour of combat so 100 percent they are the reason people had ruined svses one way or another

[limpid lance]

It was no problem for them to organize the rollback on a saturday morning but you want us to be empathetic now? When they could have adressed it for 15 hours???

[ruby delta]

not all of them are robots… only some

[waxen vine]

Robots have feelings too

[tight crest]

Weird. I thought all sos devs - robots 😌

[random prawn]

Fish are friends not food seems to come to mind

[waxen vine]

Equal rights for robots 🙂

[ruby delta]

i don’t know have u never seen irobot

[sweet raptor]

I'm just saying I also don't work at my job 24/7, so things take time - we all need sleep

[limpid lance]

This is not a 5 man team operating out of a garage near jims house they have a giant office they are just incompetent

[tight crest]

No sleep lol.... -700k bio, -2,2k speedups, frags

[random prawn]

Jim's house 😂

[stable cosmos]

You should be giving the CMs way more of a rocket. Where are they? The only comms we got was a lie. Why aren't they helping you guys?

[cosmic tulip]

It’s a shame this empathy doesn’t work both ways

[gleaming hemlock]

send me Jim's adress i will make a visit

[limpid lance]

A Small Million Dollar Indie Company guys be respectfull they might take 2 more days

[spice jungle]

I dunno if they want to spend the money to have 5 software engineers at jim's house

[stable cosmos]

They don't even need to be in this channel. They have access to non response channels. They could be more visible explaining the mess

[tidal apex]

Those "original" gifts must be hero gear parts then, the only thing they left me

[sweet raptor]

I have empathy for both
I also understand you guys frustration 💯

[limpid lance]

They are clearly aware of this guys - "only humans" lmfao it is a conscious decision not to engage in this.

[spice jungle]

Seems more likely they'll hire a bunch of kids and pay them in biocaps

[gleaming hemlock]

If i screw up at work there is no delete button i get fired

[stable cosmos]

Where is your frustration dude? Your sole link to the company are silent and useless

[tight crest]

I have to go!! Guys please continue to rebel if it's morning or afternoon for you. thanks everyone 😌🙏🏻

[stable cosmos]

Either they should be here helping or this discord shouldn't abide by all the silly little funplus restrictions

[sweet raptor]

We have forwarded it as I said and we keep on reporting
Can't be frustrated all day, I'm not grumpy cat

[terse agate]

Yeah, we have multiple people that got zeroed, just because they couldn’t login…..

[tidal apex]

CMs should be first defence line whenever they screw up something, they are paid in real world currency for that. Yet here they always depend on mods, they never here

[cosmic tulip]

You may, but the taboo word doesn’t to us players.

[sweet raptor]

is the taboo word voldemord?

[terse agate]

Soooo, how will the devs compensate those zeroed accounts????

[cosmic tulip]

If he has feeling then yes 😂

[limpid lance]

They will not, it would be against their financial interests.

[stable cosmos]

The taboo sentence is "understand your frustration" you guys use it a lot and its awful

[terse agate]

Zeroed because the devs needed to take away some bios during SvS…
Therefore some people couldn’t login

[sweet raptor]

well but we do
we're players too, many mods were affected by the same issues

so we do understand

[stable cosmos]

Yeah. But you use is so much it comes across as super non genuine

[olive sluice]

they understand .. but.. don't care

[unreal lichen]

I hope it will be same as in other issues like this.
When heros were missing from barricade they gave troops back for all who were zeroed.

[tidal apex]

Also want to ask when are they planning to do rollback on "quarterfinals" and "swimforglory" codes? I did not manage to get those rewards so it is creating big imbalance in the game and is extremely unfair /sarcasm

[sweet raptor]

what else are we supposed to say 😅
we don't understand it when we do?

[terse agate]

Ofcourse they got 90% back, but full hospital, full enlistment and no RSS……
BECAUSE THE DEVS MADE A MESS AGAIN!!!!

The devs don’t even know when the events are

[olive sluice]

they lost Rss worth a year gathering

[terse agate]

They don’t know they plan a pow match during SvS

[restive island]

Yeah, we do use it a lot, but we are with a lot of different moderators... We also feel bad this happened. We're just trying to emphasize with everyone since we are all impacted

[cosmic tulip]

Are you sure there legit codes? It’s hard to tell 😳

[olive sluice]

devs don't play their crappy game.. they have no idea what they are doing , just saying

[stable cosmos]

Nothing is an option. More apparent distaste at having to deal with another bug with no support from the company. Acknowledgement that the situation is 💩

[limpid lance]

Maybe dont try to run defense as much as you did so far. State the facts - leave it to them.

[tidal apex]

I am sure those were bugged ones as well!

[random prawn]

I think safe thing to do is disregard anymore gift codes to avoid disappointment next time lol

[terse agate]

I have people now saying, this is it, I am out….
MY FRIENDS!!!!
All because the devs were greedy and needed to take the bios from the codes DURING SVS

[unreal lichen]

Why not say it when its true?
Today i was out of game 1 hour from start of svs, i'm R5 so they would really needed me there but i could not login.
I was truly fustrated.

[olive sluice]

probably gonna mess up RR tomorrow with the rollback

[stable cosmos]

"We get it. The devs have royally screwed up again. We're doing what we can but you all know they suck so this may take a while"

[restive island]

It's not so much as running defense, we are just trying to gather everything and combine the voices of the players through a specific process.. Also we are not defending the decision that it was rollbacked.

[terse agate]

They do that during events, since they have no clue what they are doing

[waxen vine]

New day new bug - new SoS motto 😂

[gleaming hemlock]

reroll the rollback after the roll ?

[terse agate]

Do this idiot sos devs wanna kill the game on purpose???

[waxen vine]

Just keep in rolling

[waxen vine]

Freedom?

[sweet raptor]

How am I running defense
I'm encouraging you to upvote the pinned posts in #📋︱feedback-reporting and asking you to be patient, cause yes, things can take a while. That's what I can do for you at this time

[stable cosmos]

No fixing their rollbacks. Promises to stop screwing up and following through would be helpful

[terse agate]

If freedom means, no job, then yes

[sweet raptor]

Again please keep memes and gifs in #🌟memes_and_gifs

[waxen vine]

Freedom from this game 🙂

[olive sluice]

not a gif, not a meme. just a bmp.

[stable cosmos]

Actual PLANNING of what they're going to do as well. There are so many basic ICT standards and pm systems that they're just not following. Its so bad.

[tidal apex]

What can they promise when they test their next new feature for like whole 6-7 days 🤣 I already cant wait to see what they break in the game with next update

[limpid lance]

"I'm just saying I also don't work at my job 24/7, so things take time - we all need sleep" You are clearly aware that there are people at funplus that are aware of this the fact that they have made no statement so far is clearly a conscious decision by them. And has nothing to do with them being not available. That is not how you manage a multi billion company come on now....

[waxen vine]

No rules were violated here

[olive sluice]

it's called don't care, let's sit it out

[stable cosmos]

Even if they're running agile you don't just deploy it cos you're at that stage of the schedule...

[terse agate]

Be patient?!?!?
It took the devs a WEEK to give back the troops people lost from alliance duals….
And still they haven’t done it correctly, some are STILL missing a part…..
They could take our rewards from the codes in half a day!!!!
Surely they can do better with fixing the mess THEY created

[limpid lance]

100% and everyone to pretend otherwise is a bad faith actor!

[tidal apex]

Just add one small thing- some people even lost more things from backpack than they gained from codes

[waxen vine]

Me too

[terse agate]

A multi billion company that ALL go on holiday and leave the whole game a mess

[sweet raptor]

we have reported this issue too

[olive sluice]

so which rule I broke? technically?

[terse agate]

Right???? Even that they can’t do

[limpid lance]

How convenient no?

[stable cosmos]

Can we request some CMs who get involved more?

[terse agate]

Or, if 2 can’t do the job, get more

[stable cosmos]

Hi Liannin

[sweet raptor]

I'm not saying I'm happy about it
I'm just saying I am understanding it can take some time, especially as they are probably receiving super many messages throughout the whole day they need to work through - rightfully for them to receive the messages, to clarify that

[vale yoke]

I just want @feral sinew to respond to my message from over a month ago about the dev chats.

[olive sluice]

forward to dumpster

[vale yoke]

Hi Cyan

[tidal apex]

So since every CM shows up here for like 5 mins per 2 days they would need few hundreds to have decent coverage

I can do the job too, I promise! Getting paid for working 15 mins a week must be great

[olive sluice]

2 days?? you mean 2 weeks 😄

[terse agate]

Me too, so now we have 2 extra already

[cosmic tulip]

But spent less time to remove or even notify people…

[vale yoke]

Now thinking I should have applied. At least then you all would know who you're speaking with and would actually get some form of communication more than one message every week about bad news.

[stable cosmos]

But thats not how it works. Your frontline service desk gets the calls. If there is an obvious build up that becomes a major incident. The devs don't get every response. They get told theres a major fault to fix. Them and the cms don't respond to every message uniquely

[tidal apex]

Actually if they hired all discord members as CMs all problems would dissapear. No community left that would need managing :p

[terse agate]

Shall we quit our day job and work as a cm for SoS?🤣😂🤣

[unreal lichen]

I think they work way more than that. Their work in this server is really tiny % from all they need to do.

It would be enlightning for us all to see "Day of CM" documentary.

[terse agate]

Meh, no need…..
Their job is to be a COMMUNITY MANAGER……
Sooooooo……
Talk to the COMMUNITY?????

Whenever they stop doing that, they fail

[tidal apex]

It might be true but I write from perspective of this discord user who is one of the community members. I believe here we have boggest active SoS community. Reddit is half dead, no idea if there is something in facebook

[vale yoke]

The fact that a small portion of their job involves interacting with the community, yet their title is Community Manager, should raise some concerns - and does.

[stable cosmos]

The only excuse ive seen is that they CM for multiple games. Obviously they spend 99% of their time there rather than here

[vale yoke]

I get that they're also interacting with the devs, but I mean .. really.

[stable cosmos]

Facebook exists. Not really an interactive community though

[still blade]

Its frustrating for players we get it. As Mods we do our best to try to forward issues via reports and we are all happy to try to get attention as we can to Issues via the tools we have here.

[limpid lance]

We are talking about 18 hours - so you are telling me, that they had the time to rollback on a saturday morning causing login issues and taking even more then just the gifts for some players - after getting informations about it on friday evening and are taking this long? That cant be your position right now. They clearly are not doing anything at funplus and not because they cant but because they dont see it as important - Zeroed players are bringing in money - And to assume or tell people this is running defense sorry.

[sweet raptor]

Honestly I can't speak for CM and their workload, haven't been in their shoes
I can only imagine it's lots, I understand where you are coming from tho
You can add it as feedback in #📋︱feedback-reporting too that you'd wish to see more of CM activiy on the server

[unreal lichen]

I googled job discription of community manager and it was long list.

[stable cosmos]

We get the mods can't do a lot. But you guys need to advocate for yourselves too. You need the support from the company. You make this discord work. The company treats you like dog💩

[tidal apex]

Even today with that terrible gifts rollback thing, the least we deserved was information beforehand. Not AFTER they already stole from players. Communication is nonexistent, we do not have even basic patch notes. Always need to wonder if something is new feature or maybe they simply broke it and thats why now it works differently (like battles taking into account only 2 airplane formations for example)

[limpid lance]

I would advice you to not do this. You are tanking aggro here for no reason. Let them take the critisim and guide the others to the right channels as you have been so far.

[crude epoch]

MoDs how are you going to help with illegal devs thieves? You'll do sth this time, or will ask only to upvote everything, and after all you'll do nothing like always??

[vale yoke]

It kills me that the mod team is essentially handling portions of what, logically, would be a Community Manager role, and only receives in-game comp which has already been reduced from what they were receiving. CMs don't get paid great, but in terms of value equivalence, the mod comp is less than a quarter of the value of the actual real money value the CMs receive, yet you're doing a pretty decent share of their workload - per their job description in every FunPlus CM hiring listing.

[sweet raptor]

advise me to not do what

[terse agate]

I seem to remember that even our current cm’s were more active here then they are now…..
When it is a real 💩show, they bail……
BUT!!!!!
They did have their holiday and nobody was there to take over each other’s jobs

[vale yoke]

Yanaz, they really can't do much more than push our feedback and encourage us to also help push it; they aren't devs themselves, nor do they have a ton of pull. They're players who take on an active role as player-side representatives.

That's why I keep saying not to eat the mods during times like these, because many of them are also affected by this code rollback and missing item situation.

Eat the devs. They're rich so that means they slow cook nicely. (I'm kidding, sort of, don't ban me)

[terse agate]

I totally agree with you…..
The mods here ARE doing a big part of what the cm’s should be doing……
AND THEY EVEN HAVE TWO NOW.

[vale yoke]

Its deplorable that they're abused like this.

[stable cosmos]

The cms get paid for this. Being silent in these situations means they're not even fulfilling their job description

[crude epoch]

Who is CM here?

[vale yoke]

Exactly, Cyan. Our mods are barely even comped for what they have to do.

[unreal lichen]

Yes i truly would hope they could be more in here.
Game has had lots of new things added lately that makes their workload bigger as well.
Sadly new stuff equals usually new bugs and new problems.

[limpid lance]

To make those assumptions. If you have worked in an office space like funplus you know that they have staffers on call duty 24/7, to imply that the non response is caused by work overload is simply false. It has nothing to do with it and by you suggesting it you are running defense and open your self up for critizism.

[stable cosmos]

It literally says "managing community sentiment"

[vale yoke]

They used to get better comp, but that was reduced a while back. I don't even know why.

[terse agate]

I have always been a big fan of the mods….
Working their asses off

[vale yoke]

1000%

[unreal lichen]

I will need to go yell my kids go to sleep. I will rally and burn their game consoles and be back shortly

[terse agate]

But currently FP keeps surprising me…..
I thought them not responding to the mess after the alliance duals was their all time low…..
BUT they surprised me again!!

[vale yoke]

A lot of the mods have jobs as well outside of what they're doing here, and often try to help while they're at work. Plus they have to find the time to log in and play.

[sweet raptor]

Well I haven't, as I said not been in the position
sorry if I came off wrong somewhere, now let me say the banned sentence... I understand you
but rn I can only offer you to chat with me, I'm here - can't magically summon CM 😅

[sweet raptor]

omg, you need strong equipment for that

[stable cosmos]

Nobody can summon a cm. Thats one of the problems...

[vale yoke]

If I draw a salt circle and light some candles...

[sweet raptor]

you made a beautiful piece of artwork

possibly

[vale yoke]

They haven't yet given me my goat, so... Might have to sacrifice a chicken instead.

Does KFC count?

[terse agate]

I think so

[terse agate]

A first born will be sufficient

[hoary flint]

[woven spire]

I dont have a first born anymore

[vale yoke]

Somehow he would come back. I just know it. That kid is not only resilient but contrary

[woven spire]

Unless SOS counts as one

[stable cosmos]

The only way I've seen to get a cm in is to ask a question thats super unimportant to the bug at hand. They'll answer that and vanish

[terse agate]

Mannn, labour on that one was harder then on my two kids

So it counts

[vale yoke]

I've managed to summon a CM before... Let's see if I can do it again ...

[woven spire]

Sos is more work and money then a kid

[limpid lance]

Yes and that is not your fault. They clearly decided to not give a f in regards to this issue. As long as people are reporting this and contacting directly via e-mail, report to the consumer advice center in swiss and bombard them with negative reviews and never buy something thats all they can do.

[hoary flint]

[woven spire]

I got 3 lvl 7 crystals as f2p

[spark kindle]

What if you accidentally summon something else

[still blade]

It's halloween soon I suppose

[terse agate]

BUT!!!!! I don’t need to cook for sos😍😍😍😍
My kids are eating me poor…

[sweet raptor]

[woven spire]

I need to Cook money

[spark kindle]

We're in October, anything is possible

[stable cosmos]

Not with all the tomatoes the devs give as comp

[hoary flint]

[woven spire]

My kids dont even want my food. They go to momma

[spark kindle]

And in fact, summoning something else is probably most likely than summoning a cm

[unreal lichen]

I took the cord from console
They will stop raging eventually

[heavy linden]

[sweet raptor]

omg

that's so brave

Hey Goose

[terse agate]

Bahahahaha!!!!
Good luck

[hoary flint]

I got in ptr by the way and copied my main

[vale yoke]

@merry scroll

Hey bestie. I know there's a lot going on, and your tags are probably going crazy, but a few things need addressing as soon as possible to ensure the community of players can feel supported and heard.

1. Why was the partnership with Jollymax giving multiple redemptions per code? Was this on their end, or was it something about how the pack purchases interacted with the game?

2. multiple players had items from before code redemption removed. What is to be done about that? Should they file a report with CS, provide the ticket number to someone, and wait, or is this something which can be fixed in office as a batch?

3. Why are people still waiting for their dev chat invitations?

4. what happened with people not being able to log in? A bunch of people were negatively affected for SvS by this. Any plans to help the people who were zeroed because the game didn't work, because that's a lot of hospital, enlistment, and revival which will negatively affect Raid.

5. you okay? Its been a while. Someone said you're good, but you know I worry.

[woven spire]

Nahhh you didnt

[unreal lichen]

You elite

[hoary flint]

No no not Elite i read before i pushed all buttons

[sweet raptor]

knowing some kids they probs will buy a second cord soon they will hide for cases like this..

[vale yoke]

Depends on if it pays rent and can cook/clean

[stable cosmos]

Turn off the power at the fuse box

[unreal lichen]

I did! Its hidden inside of my pillow case now

[sweet raptor]

I'd just take the whole console

[hoary flint]

Hes ok talked with him today couple hours ago

[spark kindle]

If it cooks and cleans, please summon one for me too

[terse agate]

Meh, it also needs something about players not being able to login during SvS because of the role back… and got zeroed because of this….
(I like the bestie part)

[heavy linden]

Me three

[sweet raptor]

yes, me 4

[woven spire]

Me 5

[sweet raptor]

we all agree

Lia do your magic!

[woven spire]

Ada came i am saved

[hoary flint]

[austere spoke]

I had an answer but I will shut up 😂

[terse agate]

Same!
If he would be a beast in bed, I am fully down!!!!😍😍😍

[spark kindle]

😂😂😂 What else a girl would need, am I right

[vale yoke]

How bout now?

[still blade]

I could also use a break from cleaning and cooking

[unreal lichen]

Umm... i think thats too much asked

[vale yoke]

Saber's pretty nice to me, and he knows I don't mind chatting in DMs and then relaying the information if needed.

[terse agate]

Great!!!!

[vale yoke]

Hims muh bestie lol

[terse agate]

Same….
He doesn’t always give the answers I want 🤣😂😂
But I didn’t expect him to

[woven spire]

I Cook, clean, provide and all other stuff. Just for myself

[vale yoke]

So Ah, when you moving in?

[terse agate]

Can I live with you???

[unreal lichen]

Mememe

I hate cleaning and i rarely cook. Restaurants close to my apartment love me really.

[boreal helm]

<@&628563208164081690> what are we going to do about going into people's accounts and taking stuff that don't belong to them?

[vale yoke]

I don't mind that, tbh, because I know what's being left unsaid. Its pretty productive otherwise, and he knows I won't bug him too much.

[still blade]

I honestly hate doing laundry it gets boring to me or something

[vale yoke]

Laundry is tedious

[thorny plume]

And how they gonna compansate for ruining svs and in many cases migo scores, they broke the game to take back stuff that wasnt given by bug. And it HAD to be done at the worst time possible, lets not forget that

[still blade]

Yes!

[unreal lichen]

Hey, we have reported this and we are collecting upvotes for current report. I will check link for you.

[terse agate]

I stopped doing it…..
In the end, my husband took over😏

That was what I was aiming for🤣😂🤣

[boreal helm]

Whos to day they didn't take back more

This isn't the first time

[still blade]

To add to my Co mod here is a link you can upvote #📋︱feedback-reporting message

[woven spire]

Well i love cooking and i train to have to stay in shape. Funny cause at certain age you start appriciating all your parents did cause it cost so much time 😂

[boreal helm]

Ive complained, used your forms they get ignored

[still blade]

Lucky you!

[glass jewel]

Why are we talking about laundry in a feedback discussion for game. Feels like mods are ignoring comments about codes being taking away @unreal lichen @still blade

[boreal helm]

You went into my account... mine not yours

[vale yoke]

No one is ignoring them. We've been discussing those as well as general life stuff. I've also asked a CM to address the issue about the codes, the item removal, and the SvS zeroing due to log in issues

[boreal helm]

I don't goto your house when you take stuff we make arrangements with authorities

[unreal lichen]

I usually just skip meals but when my kids are here we have to eat. And when i try to think what to do for dinner, my mind goes blanc

[still blade]

We can only use the tools we have an we are posting the links to upvote and taking feedback.

[terse agate]

Talking about this all day…..
So we kinda let some steam out….
I assure you, they know….
So many people have the same issues

[shell monolith]

bro its state of money

[boreal helm]

So last time yall went into my account and many others yih reset the apocalypse books. I have screenshots still!! Went from 120-80 overnight

[woven spire]

For kids its always easy. Just hard to make it healthy😂

[boreal helm]

Was that a bug too? No codes. Wtf was that

[vale yoke]

There are a few feedback reports which can be attended as well, by players, to upvote and draw attention. Unfortunately, it's the only method of being heard outside of this channel which the devs seem to process. The more votes, the more important they see an issue or suggestion is.
Its the weirdest method.

[unreal lichen]

I'm sorry if you feel like that, my comod just posted link above to those who havent upvoted feedback about gift code issue

[glass jewel]

I think it belittles the situation

[boreal helm]

Ive don't the feed back ive done the up-votes

This is Invasions

[terse agate]

Not intentionally, sorry if we made you feel like that

[stable cosmos]

Moaning in here is just moaning. Aside from q mod doing the report for you it doesn't have much effect. Excessive channel chatter might summon a mod is about as far as it goes

[woven spire]

Those codes aa well. We all know the game. They fix stuff lightning speed if the word "free" is in there

[wide wraith]

feedback about the lag/connection issues at the start of the warfare stage got hidden by all spam reports about the code issue, for some of us the codes are a non issue

[stable cosmos]

Votes in feedback have... err. Something. Apparently they're cared about. This channel is discussion. So its moaning mostly

[still blade]

We understand you are frustrated and while many dont like to hear these words we arent developers we are players who dedicate time to help other players. We are here gathering info and trying to assist players how we can with their issues.

[thorny plume]

Potentially lost revenue and they are like marvels flash

[tropic wedge]

We are chasing those too ShadowLord. They have not been lost

[terse agate]

They are connected actually

[hoary flint]

Moaning isnt allowed here its a family friendly server

[boreal helm]

You say this was "game breaking "

How much does 7k enlistment coins cost

[unreal lichen]

Impossible

[wide wraith]

i didnt even know their were codes yesterday until i saw it mentioned here lol

[random prawn]

They must be connected cos soon as the message was posted about reports of backpack rollbacks I got kicked from game for almost 2 hours

[stable cosmos]

6.3 million bios at 900 bios a coin

[thorny plume]

The lag and hour wait + early block from prep broke svs for so many of us, but that issue will be put in the shadow of the codes and likely not adressed because the developers only care for revenue, not balance

[bronze geyser]

Let me put it this way; this constitutes fraud on behalf of Kings group, and I will be filing a complaint with my state's Attorney General office.

[hoary flint]

I used 7k enlistment coins today i got zeroed caused by the log in issue at start of SVS 💩 happens

[boreal helm]

THIS IS WHAT IM TALKING ABOUT. WHAT ABOUT MY PURCHASES!!!!

[terse agate]

Yup, therefore loads of players got zeroed……

[boreal helm]

I delete my mails because they stresss me out

I have no idea.

[random prawn]

I was lucky and threw up a 24 hour shield before I went to sleep last night

[boreal helm]

Whole other story there

[hoary flint]

You can always find the payments bacck on the play store that you are using

[thorny plume]

The coins was given to us for free luckily

After some other event they screwed up

[unreal lichen]

I would not hurry to get troops out if you can be without them.

As this has had big feedback income that we hope they have to compensate this by giving those troops back from enlistment.
How ever i understand that specially newer states players dont have so much troops yet to let them just lay down on enlistment.

[boreal helm]

7k coins is 1000s of dollars

[terse agate]

Is there any event they don’t screw up??

[boreal helm]

You cannot prove to me that you didn't take things that didn't belong to you

[random prawn]

Feeding frenzy

[boreal helm]

The whole roll back...

[still blade]

If you are having issues with payment or purchases you should contact Customer Service directly on this. They handle any Issues with that themselves directly.

[boreal helm]

What TF people

[thorny plume]

They should do a all 100 percent back on everyone. They COULD have frozen the event and restarted it when they fixed their connection issues but they CHOSE not to. That baffles me

[boreal helm]

Have you actually delt with them

[terse agate]

They did, forgot to give us one of the extra’s we got compensated for that one too

[boreal helm]

Omfg

[hoary flint]

You know how long it takes to clear enlistment Duty rate is sooo slow

[random prawn]

It was connection issues caused by "fixing the code rewards bug" lol

[unreal lichen]

I can assure i did not take anything from your account.

I barely know basics of PC, i'm no dev. Mods are far from devs.

[boreal helm]

I'm gonna loose my mind

[gusty ruin]

@random prawn are you causing trouble in here…

[still blade]

I'm a player who volunteers my time moderating I'm not a developer or Customer service so no sorry.

[boreal helm]

Rewards. 100 bios 25 skin ticks and some crap rss

[shell monolith]

25 skin ticks? 100 wood

[random prawn]

😇

[boreal helm]

I reported an issue from January's event 5 times.. no resolve

I gave up

[tall anvil]

Btw where are the CMs

[terse agate]

Nah, 2 hero searches

[unreal lichen]

I have still 1 million from trasfer event there. Well, most likely they are from previous svs but my enlistment havent been empty after transfer event. So i truly know 😅

[terse agate]

Enjoying their free time

[boreal helm]

Last issue about the apocalypse books and yall going in my accounts and others accounts taking experience away

No resolve

Not even a hey thanks for the. Message pound sand

[tall anvil]

With using shields to cover 😂

[still blade]

I dont know their schedule nor can I speak for them I'm sorry.

[boreal helm]

THEY DONT CARE

[carmine summit]

Devils advocate/realistic accounting. Ya all I think are gonna be very dissapointed if you think that the rollback will be reversed. Your talking hundreds of thousands of dollars to funplus. They sell 50k bios for what 100 bucks. This company has never been generous with freebies just look at the very limits if each code to make sure very few capitalize. This game is shady has been for awhile. Quit paying them anything. I am sad for you that were able to get thousands from them. Thinking you will get it back is crazy

[boreal helm]

Their actions are game breaking. Sadly many will quit

And the fact you actually fawked with my purchases..... ahh hell no

[hoary flint]

If they didnt made these heroes and all new things are overpowered i stopped spending but its easier to say i quit then saying i continue playing because the game is fun🤷‍♂️

[still blade]

You could message them directly via email. We are not developers and have 0 control over any of that. We dont have access to anyone's accounts we are players who volunteered to moderate and help others.

Here is many ways you can contact them directly. #📖︱official_guides message

We are also here to submit bug report and feedback

[bronze geyser]

Reportfraud dot ftc dot com

[carmine summit]

This happened btw once before during a Halloween event. 80k plus plasma accidentally given you did have to make purchases to get above 80k. They took anything anyone hadn't used back withen 24 hrs.. and only one player really got compensated for what was taken but that player had used almost 80k plasma and everyone who used all the free plasma and speeds were allowed to keep progress... everyone else lost out

[unreal lichen]

Yessss. I feel this truly. But i wish and hope they do same choice as in "no heros on barricade" and give players all of their enlisted/wounded and dead troops back.

[boreal helm]

●●●● Drop their Google reviews to 1☆ ●●●●● you just went from 3☆ to 1☆

Good job

🪂

[tight crest]

We are waiting for information about the awards!!! 🤬🤬🤬🤬

[still blade]

Hello we will be sure to update as soon as we hear something. In the meantime you can upvote this feedback here #📋︱feedback-reporting message

I'm sorry that we as Mods dont have the answer yet.

You can also contact them directly here is information on how to do that.

#📖︱official_guides message

[rain hedge]

Where can I get those 5 codes?

[random prawn]

That's confusing, the meaning I took from that is they have left you with 5 gift codes worth of items in your backpack 🤷‍♂️

[still blade]

I can double check but it seems that they have left you with the equivalent of 5 codes only taking the extra stuff.

[unreal lichen]

Wish they would be this fast in fixing the ghost settlements in our states

[round kelp]

🤔 I don't think so cuz I definitely don't have any extra speed UPS or bio caps

I just really truly don't understand this.. we had a mod to even say to us "no they won't take them back" 😌 I mean does this mean every time I get a gift code in the future I should hurry up and use everything I get but then again people that used stuff that I know used the stuff like on VIP are left with zero bio caps in their backpack

[still blade]

You would have to contact them directly as per their message. Here is a link on how to contact them #📖︱official_guides message

They would be better able to answer as that's handled on their end Sorry.

We have feesback reports on it too that you can upvote in the meantime and if we recieve more information we will pass it down.

#📋︱feedback-reporting message

[bronze geyser]

I've reported them to the FTC, states attorney office, and Google app store as fraud, and highly encourage everyone else to do the same. Until they get bitten where it counts, they will continue to bend us over because they know they can get away with it.

[wind heath]

So this is their final decision? only giving us back 5 codes worth?

[ruby aspen]

Even if it is 5 codes. Out of 300 over 8h and 0 Bios now uhh seems a bit unfair to me too. Does not affect me anymore now since I quit. But I know this happend to many others too

[still blade]

We dont know their final answer in the response its States for any clarifications comments questions, and concerns to reach out to them directly.
It seems a glitch caused an issue that they are investigating. A limited number of gift codes were passed out. We have already taken feedback to forward on this issue and players are encouraged to also contact them directly.

[desert rune]

Completely unfair.

[still blade]

If you are missing the normal biocaps and stuff they encourage you to report that. We also have reported that here. Generally the codes give 500 biocaps I believe.

[desert rune]

That’s maybe 20% of what we got.

[ruby aspen]

This is honestly why you test things before releasing. But with all the bugs every update it seems like this is a very foreign concept to SoS devs

[desert rune]

I really hope we get it all back, not 100 bios and a few tomatoes

[gritty moth]

That is, if I write to them that they took my accelerators too, then they will return them to me?

Since I personally had 300 boosters set aside for an hour and after the rollback there were 110 left...

[still blade]

I understand free gift codes were passed out on a first come first serve limited basis. Those codes usually are for around 500 biocaps or so. Somehow a glitch caused them to basically multiply.

It's like a store handing you extra $100 bill cause some Bill's stick together in a sense I suppose.

They removed the extra glitched amount. You should have the remaining normal amount.

Any issues on that they can be contacted directly so they can clarify.

This is what we as Mods know at the moment. I'm sorry

[ruby aspen]

We should still get 500 bios for 300 codes instead of 5 codes though 😆

[desert rune]

and the speeds? All of those are gone.

[still blade]

Here we have reported that and we also have it here in feedback reporting. We are awaiting a response and will share it when we have more information. Players are encouraged also to directly contact them also.
#📋︱feedback-reporting message

Any screenshots you may have upload those to your in game reports also

[still blade]

I dont know the exact bio amount on those codes but they are usually that amount according to the message shared above yes if you used the 5 you should have them. If you dont you are encouraged to contact them directly.

#📖︱official_guides message

[wind heath]

So what if we don't want to accept that 5 codes compensation? the developer compensation is very far from what we earn with hardwork to get, the codes are limited and it claimed by all state

[ruby aspen]

I sat there 8h and used around 300. But i used 200k bios on vip for the halloween event going on. The math is weird and does not add up at all.

[desert rune]

^^

[ruby aspen]

I refunded my recent ingame purchases due to my right of withdrawal over apple and will report it in game for the sake of everyone that wants to continue playing this game. This was the last drop for me personally.

[still blade]

The codes are actually very limited and majority of players dont usually get to use the codes. They are usually gone pretty quickly.

I'm not a Developer and I'm sorry that I cant answer that for you. We have forwarded the issue and let them know players concerns.

[ruby aspen]

But the injustice is just not right. I get others were upset to have missed codes and that mistakes happen but how this was handled, their own fault 100%, is not right.

[ruby aspen]

They were gone in under 30 seconds

[still blade]

I'd recommend any issues with refunds or purchases go directly through them per the Terms of Service.

[ruby aspen]

They don’t refund anything ingame if there is top up going on which is now 99% of the time

[desert rune]

Let’s just face it. We spend money and time on this game to get to where we are. We get something beneficial to us and the game takes it away, and they are “sorry and will compensate us”. Where the compensation is not even close to what we worked for. Even 50% back would be nice. If this is truly a glitch why was it just taken care of as of this morning, why not earlier?

[random prawn]

Why not stop it after 2 hours? Surely going on for that long they would have realised

[pure nymph]

It’s ridiculous 5 measly codes comp for there f up. There stupid excuses how’s it fair we basically wasted our time getting them, but those who spent them before rollback get to keep. How about just admitting you were wrong and letting us keep what we spent hours working hard to get

[ruby aspen]

Yep this can’t just go undetected like this for this long if people do their job properly. On the other hand the red hero appointment books still say title on the cover in fancy font after over a year which is kind of the baseline for everything.

[tight sonnet]

WE WANT REAL COMPENSATION FOR WASTED TIME

It's one big bs

[desert rune]

And not copied and pasted messages.

[tight sonnet]

But nothing new I can expect from them

[random prawn]

I've seen the same one from bot Lester about 4 times now lol

[desert rune]

Yep.

[pure nymph]

I’ve the exact same one it’s just a generic copy and paste response. They not taking it seriously at all

[knotty nacelle]

More transparency with giftcodes would be nice. Same people mostly end up recieving all the rewards. Rest of us mortals are forced to pick up the small pieces they decide to leave behind or post on their obscure servers where they ban people for using emojis they dont like. Lol

[still blade]

Games are built on computer engines and it can take hours, days weeks for glitches in a system at times to show. Such is how it is. I truly get that it's frustrating to open a free gift pack and see such great gifts then realize it's a mistake and way more than usual.

I hope theres some kind of balance they can find to make it fair and make players happy

[unreal lichen]

For all of you who have feelings about this gift code issue, please upvote the feedback submitted so we can put as much support towards your issues.

[random prawn]

Don't need it on a system to show.....that many gift codes being claimed at the rate they were going out, wouldn't take a rocket scientist to discover there's a problem

[still blade]

Honestly can you imagine having a small team hand write or type thousands of messages up a minute for several games for the same issue? Noone likes a bot response people want to feel heard. I do understand that too.

[pure nymph]

Even if it’s a little more than usual not our problem! Let’s say there’s normally 500 bio instead of 3k why not let us at least have that percentage ie 50k instead of 300k!

[opal hound]

Devs took back everything in our bag while taking no action against those who already used biocaps, speedups and fragments from gift codes. So where is the justice? While we were efforting to redeem these limited codes 12 hours without doing anything else, slow fingers preferred to cry and complain about the situation. I will no longer play and pay for this poor managed game

[hoary flint]

Mods admit they were wrong ? Why they are like you and me just players but they decided to help others and applied for Mod. The only thing they can do is submit the feedback that is given by players, the rest is up to the Developers what they gonna do with that feedback

Mods have no say in that they only can help you with hearing your complains and pass them trough.

This whole discussion is piontless and is only frustrating for both sides because when things like this happen they are affected too by it keep that in mind.

[ruby aspen]

This

[unreal lichen]

5 gift codes? where...

[still blade]

Well does the code actually show in the system as seperate codes or did it multiply the one code. Theres so many variables and I'm not a developer or tech or a computer. We are working on getting some kind of answer beyond what is out now. We are working on upvoting this Anyone have any feedback so they can see players are upset #📋︱feedback-reporting message

[random prawn]

The whole idea this was one code is beyond me

[pure nymph]

Not our problem they are not taking it seriously 400k bio gone there gonna compensate with what 1500 bio

[tight sonnet]

Wish to know

[random prawn]

Check the codes in the other server, there were hundreds of different codes

[desert rune]

15 hours. After 15 hours of the gift code they took away the rewards.

[ruby aspen]

I am and worked in testing. It is not our fault they don’t test properly you can see that every update we are their free testers. And it is not our fault they did not implement giftcodes in a way to avoid something like this.

[still blade]

As Mods we dont have the tech inside answers. I'm sorry we dont know how the system glitched or have access to said system.

[pure nymph]

We don’t even know the system glitched that’s just there excuse

[sick ledge]

there is no glich it just that they dont want to give player free items

[ruby aspen]

Honestly i hope you get compensation for all this but I have a feeling you do not. Because you are most likely another little gear in their system of min input max output

[random prawn]

The answers being provided by the devs are nonsense, saying it was a video code that multiplied, then saying the rewards multiplied in the jollymax codes, saying that it was meant to be a one time use only code, there's many different excuses that are being thrown out

[unreal lichen]

Currently, even we do not know what happened with the codes and it is likely we never will be able to get a solid answer for players. But the best we can do for you is submit your feedback and encourage you to upvote the feedback submitted.

[desert rune]

Glad they did this in a middle of an event too. Perfect timing. 😒

[tight sonnet]

Answer from devs is simple , fk all players they will do whatever they want

[still blade]

Moderators basically volunteer to become a Mod mostly because we too want to be a part of great changes or helping other players as we play this game too.

We aren't a part of the developing team while many dislike hearing this we are just players like you guys too who are affected by some of the same issues you all are. We try to do what we can to fix issues and pass along feedback to facilitate changes needed or wanted.

[sick ledge]

i think if all mod quit maybe devs will see that there is an issue in game and with the community

[hoary flint]

If all mods quit others will apply 🤷‍♂️

[rain swallow]

I have a hypothetical question? If I have 1M biocaps, will I be super strong according to the devs' logic to the point of reducing the gap between me and a spender? It's because I have a little doubt about how to use this to become a monster 👀

[rich matrix]

If all volunteers, do a strike. No talking with crap devs till issues being solved. Help us and community

[lament kayak]

With 1 milion bios you can Max monkey,Dino also formation system ,crstalys so yes we need balance

[ruby aspen]

You could go vip 12 and quick switch talents and use massive march. As we all know that would put you even with a whale in stats

[desert rune]

we can also go to p14 too

[hoary flint]

To add no mods means no more feedback that gets pushed trough. I want to say and the game gets worse but well its not going great either 🙈

[unreal lichen]

We are here to help you players. Doing a strike defeats the purpose of what we all agreed to do. Stopping our commitment to helping you is counter productive to what you need, a person to fight for you

[timid kettle]

If 300k bio can make your monkey and angelica maxed out. I will support it as unbalance but bio in this game not really useful 🤣

[rain swallow]

No, Vip 12 is still 5M 😔

[rich matrix]

And who is already VIP12? 🤔

[desert rune]

many

[lament kayak]

IT is all about balance and fairnees

[rich matrix]

My 150k bios I got with codes will change what?

[ruby aspen]

I know we at best got 1/4 of it 😆

[rain swallow]

😂😂😂

[rich matrix]

Will change that fp will never see my money again. 🤷🏻‍♂️

[desert rune]

If it is all like they why not make a f2p a full maxed 13 with maxed behemoths and aircraft like a big spender??

[hoary flint]

Thats for next update

[rich matrix]

Like 10k for a behemoth skin is fair. Got it!

[woven spire]

Balance should exist. Fairness in a p2w game?😂

[desert rune]

😂😂

[rich matrix]

Make sense now

[rain swallow]

Their logic is the most illogical in the world, someone warn them that you can't buy anything they release monthly with biocaps😂

[hoary flint]

Its cheap the actuall price to max it is higher🤣

[woven spire]

But devs balance is like trying to balance 500 kilo with 500 pounds cause its both 500

[lament kayak]

Im just sarcastic i wasted 12 hourse of my time too 900k gone😂

Still waiting how they give my time back

[rich matrix]

Very. I am from Brazil. The same 5k amount buys me 1/2 of regular Asian and US players. 🤷🏻‍♂️

[hoary flint]

[rich matrix]

Very fair

[hoary flint]

There you go

[sick ledge]

nothing change in this game even if you fight for us lol

[desert rune]

Like I would like my hours back please 😂😂

[pallid willow]

In this trash game the trash manipulators always win in everything, in this case the whiners who couldn’t get codes and were salty about it, despite them being lazy asf cause they gave codes 12hrs straight nonstop. And manipulators win cause the people they manipulate are dumb asf, in this case devs

[desert rune]

Devs didn’t want us to be stronger than them

[merry forum]

So... according to the responses from people in game, development has responded... that rather than HONORING WHAT THEY GAVE US, they are reducing everyone's rewards as a whole to 5 whole redemptions.

Let me be the first to say devs, you are talking sincerely out of your asses. I went through my backpack shortly after the reports came in of you evil selfish greedy villains taking items we EARNED for redeeming codes for HOURS because you had another "bug" happen under your nose. I counted each item that I should have received from the codes... THE 283 CODES I SLAVED FOR 12 DAMN HOURS TO REDEEM AND RECEIVE

The only items you removed from all of the rewards we received were the speedups and the gold frags. I am sincerely lucky I had some oversight to take the bios out of my backpack, but let me clue y'all in on this curve ball. YOU DIDN'T REMOVE ANYTHING ELSE YOU NEAR-SIGHTED MONEY GRUBBING MORONS! You left the hero gear designs. You left the hero gear parts. You left the legendary skill books. You left me even rss!! But that does not pale in comparison to all the other items I worked on retrieving.

And if you think I am mad, imagine all the others you had that wasted a day of in game time doing this because it wasn't an exploit. We received individual codes TO A TEE! and you have the goddamn nerve and audacity to say because of a glitch it should not have happened. That's like a casino having issues on one of their machines and three people win in a span of an hour. The boss of the casino gets upset with the game owner (Jollymax) that it happened when "it shouldn't have happened," and now you are withholding our earnings.

In this game, the house doesn't win. You owe us our earnings. You owe ME 2700 1hr speedups and 560 gold legendary frags. If you are going to reset everyone, then reset the svs points you dished out to others before this. If you are going to be frugal, then we will be sure to bleed your offices dry.

[unreal lichen]

I joined this team because I wanted to make a difference. Whether you feel I am or not does not change my commitment to the players.

[hoary flint]

They are already stronger because people still buying bundles🤣

[limpid lance]

Does anyone know how to submit my ticket ingame instead of writing an e-mail? I can only choose between, Acc Restoration, Transaction Issues, Bugs and bans in client.

[hoary flint]

In the search bar type %% and press send it might take a couple tries before it will bring you to the ticket system.

[limpid lance]

Thank you!

[still blade]

You can try this here

Also here is a feedback link on the issue for anyone who wants to upvote as it may be lost above.

#📋︱feedback-reporting message

[still blade]

Thank you

[sick ledge]

so there is no difference sorry to tell you that

[rain swallow]

I don't know why the devs think we receive more than we should, they don't even use the PTR anymore, everything is released on a real server and we have to do the work and waste our time bringing feedback on everything, in addition to the bugs we have to deal daily to try not to stay competitive, because that's impossible, but at least get the minimum necessary, so no, I don't think some biocaps is more than we deserve, it's the least we deserve

[pallid willow]

Whiners think otherwise

[rich matrix]

Let’s stop feedback

When need to say to devs just say they sucks

This is the feedback

[stable cosmos]

I wish we got more feedback on the feedback. Got told once the feedback didn't have enough information but didn't say what they blasted needed

Mm has bugs isn't enough. Yeah sure fine. What sort of info do you actually need as playing MM for 20 minutes would get you half of them

[wary dragon]

Report game as fake marketing. I read ads for the codes and get nothing. 😑

[harsh owl]

Since we're not allowed to discuss different games here where is a good place or who has a good YouTube channel to discover better games? I'm not looking for F2P, just looking for a company that has a little more respect for its players.

[olive sluice]

Will the code rewards from the current World's Mental Health Day contest also be deducted later? 👀 👀
Because it'S also unfair to all those who didn't win, even if they submitted something!

[junior bone]

I can’t win the power surge event 😢

[unreal lichen]

Me either. The random number luck isn't with us it seems.

[olive sluice]

it's only partially random. It's strongly biased, as all random numbers in State of Bugs, to make you buy more crop

[pallid willow]

No cause devs are too busy being lazy, that would take a bit of effort on their part so it’s absolutely impossible

[slate badge]

@sand summit Can i help you with something? 🙂

[sand summit]

Yes please

I have a problem with the festival event not appearing in the game?

@slate badge

[slate badge]

What device are you using? Did you update to the latest version?

[sand summit]

Yes

[slate badge]

Latest version available is 1.2.0.130, you have 1.19.90

[sand summit]

😳

But on the Play Store there is no new update for it 💔

Can you send a link to update it?

[slate badge]

https://play.google.com/store/apps/details?id=com.kingsgroup.sos&hl=en&gl=US

This should link you to the game directly 🙂

[sand summit]

Thank you so much bro

I've been constantly searching for an update and see what I find

I find a different version of the game 🤣😂

But your link did the job perfectly 😎😉

[slate badge]

Hahaha

Glad it was fixed!!

[amber mason]

Yes I agree

😂😂😂

[wind heath]

Mod, whats the update of giftcode insident yesterday?

[olive sluice]

Devs don't care anymore.

[zealous jungle]

They'll give you 1x100 biocaps as compensation with 1k resources

[wind heath]

So only 100 bios then??

[digital glacier]

So they're making rr go 2 weeks in a row and then gonna rotate with KOH.
So. Any chance they're going to update the rr shop accordingly to accommodate 2 weeks in a row worth of rr? And a lack of KOH?

[honest hound]

Devs rollback got their items back. They call it balance and fairness their responses to reports in game but
Some people who receive email rewards after rollback are safe

Some people only lose a portion of what they received

Some people were repossessed for more than they received

Are they charging one person's debt onto another? Also being quiet so everyone forgets...

[violet pebble]

Where is my 500 bios and two map search compensation. Still waiting for it 😌

[strange leaf]

So before I go to bed, I just want to say: if FP did nothing wrong and this was all a mistake, then why are they acting like criminals, hiding and waiting for the dust to settle? Why has no documentation been produced showing that the codes were intended as a 1 to 1 redemption? Why is there still no apology to Ella's Discord team, who do a great job promoting your game and helping the community?

I'll tell you why none of this has happened: because you've been greedy, selfish, and downright disgraceful. You treat us like dirt, and you lack the moral integrity and basic human decency to come out and apologize properly for this and commit to actually fixing your broken game, which you've neglected in your pursuits of greed.

You might not care about this community, but the players here do. Do the right thing: sell to a company that will develop the game and care about the player base. You should all be ashamed of yourselves. The CMs in the Discord need to be replaced. We need a team of CMs that respect the community and communicate respectfully, in a way that helps progress the entire community.

[violet pebble]

Can they take same paid for their work, like 1k bios and few hero search maps

[proud dagger]

It's pretty insulting that the only time the devs care about fairness and balance is when people get free materials. They certainly don't care that it's unfair for hundreds of players to not be able to log in during SVS. They don't care that it's unbalanced for 180k alliances to battle 650k alliances. They don't care that it's unfair when you win or lose events because of glitches and bugs. Weird how balance and fairness only matter when players get free items but not when we get screwed over again and again by the devs incompetence.

[wide wraith]

add to that they dont care about the ever increasing gap between f2p and spenders. where was their fairness and balance when states missed out on 2 migos???

[violet pebble]

Sometimes i feel like they are talking about credit card balance only

[proud dagger]

I mean, redemption codes themselves are unfair. Giving out a code with only 200 redemptions to tens of thousands of players? So unfair. Actually all microtransactions are unfair because not all players can afford to pay. So when will the devs address this imbalance, huh?

[wide wraith]

they will never address that, just send out the Rep Bot to lie that they will be slowing down

[wet sail]

They will treat us seriously if we sue them

[wide wraith]

In the interest or fairness and Balance, remove tempest arms from the game or make them 100% free to play as in no packs for them

[olive sluice]

Look in #📋︱feedback-reporting , I made a post for this

[normal nacelle]

players are already have a lawsuit against them.. google lol

[pallid willow]

Your AI profile photo tho its hilarious 🤣🤣🤣

[stable anvil]

Its funny how the one mod who complained about the gift codes for those who spent hours sitting and collecting and imputing them in the game, got a plasma code that not many were able to join. I say that should be refunded because it created a big gap between f2p and p2p players.

[soft finch]

Ironically Plasma is much more game balance affecting than frags or speedups

[stable anvil]

Well with gold frags it does nothing with limitless heroes maybe old gen, speedups come and go and dont affect gameplay. Unless the person got 500k 1 hr speedups. 2k 1 hr speedups get wasted fast on t12 training

[olive sluice]

Speedups make 50-90% of SvS ranking...

[stable anvil]

Yes but it makes no difference between a f2p vs p2p. P2p will obviously have more because they paid for it.

[stable cosmos]

No f2p would win with those speedups. Actually i wouldn't try as they'd ensure that i could always hit the targets which is more important f2p than winning one event

[olive sluice]

Isn't that the same with everything in the game?
Either you have it and use it to get stronger AND often get points in events for winning more rewards, or you don't...
F2P and low spenders just can't compensate a lack of something by buying more.
But most spenders also have their (maybe changing) limits, so it's not much different.

[sacred mica]

Any update yet on the codes?

[frozen plank]

The mod report is on a players behalf that ask them to make the report

[frozen plank]

Currently i still havent heard anything of it yet

[stable anvil]

Well to be honest i have no idea what was taken from my bag, let alone if it was in excess of the codes or not

[olive sluice]

..because that one player who didn't like it wasn't man enough to write it themself?

[stable anvil]

I cant be screenshotting my bag every day when i log off to be sure that its there in the morning

[frozen plank]

Me too i dont check my bag much unless i need to upgrade t11 or troops training day

[frozen plank]

Some players dont know how to write the report and ask mods to help them or yes sometimes the player want to stay anonymous

[magic anchor]

why is effortless progress so random. now it popups and its only for 3 days...

[stable anvil]

I would say if they wanna remain anonymous then a ticket ingame via the suggestion is very helpful for them

Game makes a intentional bug bit no fixes and give crap compensation. But when something good happens for a majority of people ranging from f2p to p2p. Then all of a sudden thats a bug too. Scratch that a special feature.

But devs can do all they want, its their game

[pallid willow]

Trash ghost bundle doesn’t even work

Good, less money for them 😌

[tardy night]

So who all loving this anniversary and gunning to max out gear soon as it's here. Then complain about bugs after

[stable anvil]

I say if devs want to make a comeback, bring back the monster hunting event that had bios, speedups and plasma by killing the beast at 4, 10, 16, 22 utc. And leave it there for a whole 3 migo stages. Havent seen this event since probably the beginning of the year to the end of last year

[tardy night]

If you max out same day, they can send you 500 bio comp the next time you make a mistake or your network is faulty or when you clearly don't favor balance in the game.

[tight crest]

Observation: Yesterday's giftcodes given out by devs are getting rolled back.
Consequence: Many players are not happy and are gonna quit the game.
Suggested Solution: Keep the rewards and don't make stupid mistakes like this.
State number: ALL 😌

[pallid willow]

No cause that was good for us so it had to be completely deleted, how dare you ask for it little player

[umbral cliff]

Hi devs found some bugs in the gift codes shared via videos due to which one code could be used multiple times they will deduct the extra redemption parts the original gifts in the code will not be deducted please contact customer support for any queries u have sorry for inconvenience.

[stiff ether]

Sneaky boo bundle so sneaky you can’t even purchase it

[boreal helm]

Don't forget to rate sos

[novel vessel]

Thats a lie lol! Those codes were not from@videos lol. You just rewrite support answer

Its JollyMax codes cause of games festival

Its dev’s problem not player’s who wasted 3-7 hours to find still working gift codes.
Btw there were limits on activation

[tardy night]

Disinformation doesn't help. Stop parroting the official line when anyone can tell it's a lie.

Youre a player. Act like one.

There will be other times to earn the monthly activity. Mods should let CMs answer instead of letting the CMs keep getting away with the disappearing act.

Fairness & balance they say was the reason behind this, I will laugh on 18th October as they slow down the 30k$ update by bringing a 40k$ update.

[karmic widget]

If they were competent at there jobs, then they wouldn’t be any bugs.

Why should players be punished for there incompetence?

Bags shouldn’t have been rolled back, the devs should have took it on the chin since they messed up.

If this was any other job, these devs would have been fired by now for poor practice.

[umbral cliff]

Hi chek da spam already replied here #⭐︱game_information message i hope that helps

[stable cosmos]

Yeah. We all know thats hooey though. Nothing about that is true

[pallid willow]

Hooey xD

[stable cosmos]

Each code was unique and could be redeemed once by any single person. If they wanted total limits they should have added them earlier not gone and taken items from people.

They never own up to their mistakes

I can't say the rude and vastly more apt word

[steel musk]

most players used codes 1 time and couldn't use any code more than once.... devs lie and laugh on us.. they steal us and now they make a fake video to deceive us

if that's true they can only take back that's code only.. Why everything ..

I already reported them on app store hope they delete this fk game

Because they steal players

[pallid willow]

I hope one day we wake up and sos never existed, it was all a collective Mandela effect

[stable cosmos]

There are bits i enjoy. I certainly enjoy talking rubbish during mm, svs and other collab events. It would be much nicer if the company weren't greedy, disgusting, immoral, lying, filthy, incompetent.... people.

[tiny heath]

While I understand this is the message being passed but even a player who just joined the game can tell it's not a bug. This is a clear lie. Saying it's a bug has been a cycle of fun plus.
They can give a more honest answer rather than saying it's a bug for their mistakes.
We all know their services and the tos. Most of us here are aware where these codes came from.

Also it's crazy to see many people were invested in getting these codes because they thought the game was generous for once which of course the game wasn't

[steel musk]

now i don't trust anything in game.. maybe not all big spenders really spend maybe they work with sos.. and they gave them free items to max everything and that's for make real players spend more to beat them

[stable cosmos]

I just grabbed a couple. Didn't stress. But none of this really gives the devs an excuse to take stuff back like that. If you have failed you have failed. Live with your failure and learn from it so you don't do it again.

As they took the stupid option. They have learned nothing

[tardy night]

You need to attend a year long retraining before you start up here bud.

I hope that helps.

[steel musk]

hope everyone report them on app store

[rancid panther]

Devs took more than what I got from the giftcodes!!! All the stuff i saved up for months they took them too! What a shame.

[tardy night]

Appstore gets 30% of the minimum 200 mil$ they make off the platform annually. You think Google will care?

[steel musk]

report them on app store.. in game they lies

[frozen plank]

Hello! I understand all of your frustration I lost my bios and speedups etc too all we can really do right now is to upvote the pinned feedback in #📋︱feedback-reporting to get as much number of unsatisfied players as possible and wait for further updates later

[tiny heath]

Won't work sorry

[steel musk]

maybe. worth try.. still better than write to them and they lies

[wind heath]

Is there any possibilities that they will giving back what we earn from the code?? it doesnt like we steal or something

[frozen plank]

Hello have you make a ticket with cs about the lost items?

[stable cosmos]

They won't fix this one. Might fix taking more than justified but nobody is getting everything back. Better to feedback that the cms are terrible and that they need to take more care with their code

[tardy night]

If you wanna try something, tell your spenders to not max out next update. And tell them you won't attend any events if they do.

That might work.

[frozen plank]

I haven’t heard anything yet still waiting for more updates

[ruby delta]

it will only work if u get enough states doing it, just 1 or two won’t dent their money

[tiny heath]

No because you don't own the things you get

[steel musk]

nah i will make new account in new states and tell them what's waiting them, bugs, stealing, cheating, and some not really spend and they get free items just to make you spend to beat them

[stable cosmos]

And even if it was a bad move on their part they never actually fix their mistakes. Only double down on them

[tall anvil]

No report from other players? , do mod also work for big P2P players only ?

[tiny heath]

Mods are regular players

[stable cosmos]

Tactical ops with the 1 hit kills. The right response there was "oops" and just leave it in place. They made it worse instead

[tiny heath]

They don't associate with gms

[frozen plank]

Nope anyone can ask a mod to submit a report for them on discord and I don’t work for anyone I’m just a player who volunteer to be a mod

[stable cosmos]

Mods here have zero power apart from discord permissions

[tall anvil]

Yes thats why I was wondering no mod made a report on behalf of the victims of roll back

[wind heath]

Btw is this kind of things they do casually??

[ruby delta]

i’m sure plenty have

[stable cosmos]

Can't really influence beyond reporting. Same as players can report

[steel musk]

report them on app store.. the only way available to fix everything

[frozen plank]

Many mods are also affected in the roll back too

[tiny heath]

Many people are affected with it. Some got the items they had before redeeming taken away.

And the response from CM was a flat lie

[stable cosmos]

Casually... not exactly. Its on brand but this is only the second time. You'd think they'd learn but we're pretty sure the devs are not experienced anything, are coding by pulling legacy code from other games and the manager has no spine

[umbral cliff]

To add we also got mails from players complaining bout the codes given out they report it to cs as well i understand u feel frustrated with all this and i apologize for the inconvenience and trouble you all have to go through but reaching out to in game customer support as well as giving feedback here is the proper channel to take things to it gets resolved sooner like that i hope that helps thanks

[tiny heath]

The CM should be responding not mods

[frozen plank]

Yea I have heard many people had that problem personally I don’t check my bags unless it’s troops training day or upgrade to t11 so I have no clue if I lost some of the items I had before or not

[tall anvil]

Well I am still waiting for CMs to wake up and interact with players here

[steel musk]

is there another place to report sos because they steal players? I did on app store but if there another place, i will do also lol

[stable cosmos]

Hard to report that one when reports are filtered through the cms

[tiny heath]

Not happening soon

[wide wraith]

what about the issues that the Devs caused in SVS when trying to sort out the mess that the Devs caused by using a 3rd party company to create codes in the first place

[tiny heath]

That's why it's better to have a CM respond here for this mess

Which won't happen soon enough

[tall anvil]

CMs are acting more like arrogant tyrants

[tiny heath]

CMs are like bots

[stable cosmos]

Goes with the issues they caused with mini limitless and the new battle system and the changes to sotf and the changes for garrisons and the lack of testing for duels and the random changes to stores and the lucky cards showing up 6 hours after reset

[wide wraith]

like the Rep-Bot who never interacts here proving its just a bot

[tall anvil]

More like puppets

Of developers 😂

[stable cosmos]

Mms multiple issues with lag, invisible hqs, inability to reinforce. AH leaving frozen marches. Trials still being a case of run in circles. Trail still having a bug with the alarm

[steel musk]

game full of bugs

[tiny heath]

CMs job definition in fp page is to be a communication bridge between player base and the developers. However the job description doesn't reflect how they are here

[wide wraith]

none of which have been fixed but a few people get a little extra and they break everything else

[stable cosmos]

Feeding frenzy lags client side for some reason. Mail icons don't go away reliably. Rallies saying full when they aren't.

[tall anvil]

One way bridge

[stable cosmos]

Island is just all kinds of messed up. Nobody knows whats going on with the battle system these days.

[steel musk]

hero skills don't work on towers defence cc

[stable cosmos]

Rr still has issues with picking up puddles. Prizes being years out of date. Matching being intentionally unfair

[steel musk]

svs also

[wide wraith]

and the less said about the rewards for this halloween event the better

[stable cosmos]

Koth is still being tested live ffs. It still has bugs and people remain unhappy with it

[steel musk]

all events bugged

and now they start steal and lie

another job

[wide wraith]

and they need to stop with the link to the stupid streams who cares about watching come other alliance doing POW,

just because they know if they didnt force people to go there, noone would

so i wonder if the Dev shields opps i mean mods will defend that one?

[steel musk]

they can take back that code only.. why they steal everything

and now i start think some players not really spend sos give them free items to max their acc and that's only for make real players spend more to try beat them

[wide wraith]

thats why the survey mentioned bots, they will be given a code to max out i bet

[steel musk]

we lost svs, but maybe the state we played vs they have players who get free items so we got them on svs to make our state spend to try beat them

because this matching is way off

so not everyone really spend

If game full of bugs then it's full of cheating

and we saw that yesterday and how they stole players

[harsh owl]

What do you mean "stole players"? Do you mean "Stole from players"? And what was stolen that would have made a difference with a stronger state, minutes or hours from the event?

[steel musk]

codes 🤣
and some couldn't log in..

[wide wraith]

they are both related, the "fixing" of the code issue they caused, resulted in the lag and connection issues

[steel musk]

which fix? they stole us 🤣

[harsh owl]

@frozen plank can you share what is in this 3,755.52M update when we just had an update last night of a similar size?

[wide wraith]

thats why i said "fixing"

in inverted commas

[steel musk]

I don't mean that..
I mean as they take back everything which players got from codes and stole them..
they can give free items to some players.. just to make real players spend more to try beat them

[tardy night]

The mechanism to send anything to max out exists. And it's an industry practice to have shills who make people pay by playing the game.

We also know that Dev's play the game. Their job listings say so.

Up to you to determine the extent of their involvement in making people pay. They won't admit to it lol.

There's contracts out there specifically made for such shills with an NDA slapped on top.

[steel musk]

but not everyone know that

[tardy night]

Yes. You just have to cast doubt on its existence for enough to not believe in the plethora of evidence we have.

Some special minds think funplus is that one company in the industry not doing it. I laugh.

[unreal lichen]

a lot of the top 100 players are sos accounts

[unreal lichen]

I will defend spectate view on PoW yes. My whole state is looking our matches.I was truly happy to see it there.

On streamer part i dont care much. No streamers in my zone

[wide wraith]

spectate view is different from the streamers

scrap the streamers and just keep the spectate view

[unreal lichen]

to be true i think i have never watched any streams of gameplay🤔
I think its more interesting if there is alliances you know, but on my case those streams is made from states i never meet in any events, so its not so interesting.
Sorry my K button is not behaving correctly

[wide wraith]

I wonder how many of those states involved lost their SVS because other were watching ?

[unreal lichen]

I think its time delayed? No?

[wide wraith]

or how many were zeroed because they were watching on YouTube

no it was live

[unreal lichen]

Oh really? Thats risky

[wide wraith]

not the word i would use lol

[frozen plank]

One of the rally leads in my state had a pow match during svs but the state we went against was not that strong so it went ok

I can see that it’s very bad timing tho

[old oasis]

Future Tomorrow we don't have any updates on what was in the last update but would imagine it was to fix what happened before and at beginning of warfare stage of svs

[wide wraith]

the Rep Bot or CMs should be telling us

[unreal lichen]

Our match was moved from 12 utc to 15 utc. Luckily, cos we had tight svs.

[old oasis]

Svs night I always have an alarm set for 9 utc to make sure all my settlements are bubbled until I am ready to fight with them

Thankfully I put 8 hour ones on all as got tangled up back on here helping everyone and missed svs

[wide wraith]

i use the 2 hour bubble for the same thing, but almost missed the early fight and 1st capital because of the lag caused by the Devs

and i am the lead

[old oasis]

Yes it would be nice at least if us mods knew so we could pass on the information to players

[wide wraith]

not blaming the Mods, but i am blaming the CMs

[steel musk]

I blame devs

[unreal lichen]

I bubble my secondary and farms with 24h previous night.
I dont bubble my main, cos i always play and if i dont get in it would take some time to be able zero me..

[steel musk]

some couldn't log in... not like they didn't

[unreal lichen]

I lost first hour almost completely. Well, i dont know what point my connection started working as i was here.

[wide wraith]

i only have the 2 accounts, one is the lead and one is a 3rd lead in the same alliance (streamer gifts helped me get a P10 and P9

[old oasis]

We have been asking for more dev notes to be placed for everyone to know what is happening

[steel musk]

next time they will tell us when they will steal us

good

[unreal lichen]

About 4 months ago i was main rally lead, then took down with the bundles. Now i am about 4th rally lead maybe for my alliance😅

[wide wraith]

well you cant trust Becca the Bot

[steel musk]

about 2 years ago i was rally leads

but thanks myself because i stopped

[old oasis]

Being f2p I am always a joiner or tapper

[steel musk]

I think our problem was how devs steal players

[unreal lichen]

I'm waiting on dropping for joiner. Its less stress with timings. Looks like that new gear will make my wish come true.

[wide wraith]

the problem is the state merge, caused a super alliance who now act as dictators because they spend obscene amounts or have extra codes from the Devs

[old oasis]

Don't lose as may fighters as a joiner

[unreal lichen]

State merge or transfer?

[wide wraith]

Merge

[unreal lichen]

Oh, you had really bad luck
I've heard couple other states too, that was not that lucky with merge..

[wide wraith]

a lot of players left because of it

[old oasis]

You wouldn't know how a merge would help or hinder a state.

[unreal lichen]

My oldest state surely wasnt too. Its been dead long time, because states merged, never got along.

[old oasis]

We had a whole alliance come through with state transfer we were lucky they are a good friendly but strong crew

[stable cosmos]

Merges have mostly made it worse f2p. But everything the devs do makes it worse f2p

[wide wraith]

the missing out on 2 migos was the final straw for some, i brought it here for a CM to think we were more interested in the skins, proving how little they know about the game

[unreal lichen]

My main state merge was good. We had 3 states merged and we end up to get strong state. Ofc there is time to time bit problems but mostly all been good.

[wide wraith]

and now they talk about fairness and Balance, where was that when they skipped migo in some states

or help back the release of some heros in certain states

they dont know the meaning of fairness and balance and wouldnt if it jumped up and bit them on their noses

[unreal lichen]

I think they look game bit different perspective. They probably wont need to pay on their bundles so when it doesnt have money value, first they think is the special things.
As for f2p skins are not first thing, for f2p items on regular shop is more important than in glory side.

[wide wraith]

even if you do spend its never the first thing you look at

[unreal lichen]

Well at one point for me it was. I had all other maxed but Behemoth and formation.

That was time before limitless heros.. now i do not have that problem anymore.

[tight crest]

The developers had no right to steal our things from the bag!! The codes were real, without bugs, we used these codes and enjoyed it. If there is anyone's fault here, it is only the fault of the developers!! We want our rewards back and will not calm until these greedy ones return our things to us!!!

🤬🤬🤬🤬

[unreal lichen]

We have reported it, Sadly i cant comment it more than that, cos i dont know why that happened.

[tight crest]

Mods and Nanami, please do not lie about the fact that the codes were with bugs! We all know that's not the case

[tight crest]

You are a good mod 😅😅

[unreal lichen]

Thank you

[pallid willow]

I hate devs 🙄

[wide wraith]

its funny how when there was in-game streaming, certain countries had these super codes but nothing was done back then

or when the game actively gave super codes to certain countries

[unreal lichen]

Oh i remember. I tried once to get one of those codes. It ended to mess with my other apps and some of them were long time translated to korean and i didnt know how to change it back..

And i didnt even get that code as wasnt fast enough, si it was 1 try enough😅

[tight crest]

#GIVEUSBACKOURREWARDS

[wide wraith]

i didnt mention the countries envolved on purpose lol

[steel musk]

report game on app store - because devs steal players

[unreal lichen]

But that time is ended now, so its okey😅

[wide wraith]

well that we know of it has

[tight crest]

I don't understand when the developers will stop mocking us? It's just disgusting. We are players, we are customers. They should be grateful to us for still playing this game.... They should give us back our rewards!!! Mods do something!!!

[unreal lichen]

I love to not know

[steel musk]

Mods players like us they do everything which possible.. But devs don't listen

[wide wraith]

thereisnt a lot the Mods can do, only report it and pass along our feedback

[unreal lichen]

We have done all we can, and we keep doing that till we get some answer.
I could promise you stars from the sky, but it would be lie, we will do what we can and not stop before we get some responce.

What will be the responce? I dont know.

[tight crest]

Then they should throw our feedbacks in their face and show that the whole sos wants the rewards to be returned.

[tight crest]

"we will do what we can and not stop before we get some responce" nope guys.
We will do all this until we get our rewards back.

[wide wraith]

cant say that either, the loss of rewards didnt affect me but the mess the Devs caused at the start of the warfare stage that affected me personally

[unreal lichen]

That is your choice to make. And if that is so, we keep sending it to them on the ways that we can.

[crude epoch]

MoDs, if it's hopeless case to write to developers, maybe you could inform, report game and alarm iOS/Appgallery/Google Play Environment? If developers don't care what we say, maybe they'll react when they'll be punished from other, higher side? MoDs, what do you think?

[tight crest]

It's been too long already!!! Where is the information?? If they think that we will forget about it, they are deeply mistaken

[wide wraith]

yesterday it was said "Our server is currently undergoing a network turbulence. Devs are working on fixing the issue." as there has been no further comment or compensation does that mean there is still a problem with the server, if so when will it be fixed, before RR?

[unreal lichen]

Thats not something i can advice with on name of mod team. That question is more like SLMOD level

[crude epoch]

What is SLMOD, lol?

[unreal lichen]

Senior Leadmod those purple mods we have here

[wide wraith]

whats the GILMOD?

[crude epoch]

Please don't spread responsibility

I gave a tip how you can help more

Can you @mark any SLMOD here then? I'll write him if you don't want to help

[tight crest]

@random storm

[unreal lichen]

Game Info leadmod.

[crude epoch]

@random storm MoDs, if it's hopeless case to write to developers, maybe you could inform, report game and alarm iOS/Appgallery/Google Play Environment? If developers don't care what we say, maybe they'll react when they'll be punished from other, higher side? MoDs, what do you think?

[wide wraith]

ty so they should know about game issues, well if the company actually shared information properly

[crude epoch]

I just feel liked greedy devs robbed me from dignity.. In some countries they cut thieves hands. It wouldn't be that bad for our greedy devs.

[unreal lichen]

They do example official charts #📖︱official_en_content

[wide wraith]

oh ok thanks

[crude epoch]

Can you please inform Azaya about my idea? And ask her to answer us here.

[unreal lichen]

I can ask her to check this out but to be true, it would be better for you to contact her on PMs.
We ask players not to tag if its not absolutely needed, but there is still lot of tagging for them on these pages.

[crude epoch]

Lol, are you serious now??
I believe it's extraordinary situation now when tagging is absolutely OK. Can't imagine better and more appropriate situation to tag them. Yes please ask her.

[unreal lichen]

I dont mean this case. Its absolutely important. But this is not only reason they are tagged here.
For players every each of reason its important for them, but when they all are combined its so many tags that i dont dare even imagine.

[tight crest]

Sometimes we also have to act against the rules😉 Since this is done by Nanami and even the developers who scam us.

[crude epoch]

I'll check here later for any feedback.

[crude epoch]

Hope MoDs will really help this time, not only repeat empty words that they want to help and ask us upvote fot nothing, and when I gave a tip I see weird reactions and spreading responsibility.

Who is that Nanami?

[unreal lichen]

Thats also choice of yours. But there is rules for reason, and in the end those rules are made so we could ensure we could hear players best way.

Thats why we say report that and this, here and there. We know, nobody likes CS as how badly its made, but we also know that chance of getting your problems solved with report is more possible that when you complain only here where we cant ensure that players with personal loss (like lost items other than ones from gift codes) is taken care of.
It would be absolutely amazing if we could. But as we are not able to return anything on our own, we need to push players to report on correct paths.

[crude epoch]

Report to Appgallery/iOS/Google Play as I wrote you.

If writing to devs is useless

[unreal lichen]

Maybe you would like to #💗︱moderator-application to see how its in this side of the role

[tight crest]

I've heard it many times.... as a result the developers ignore us... so it was now empty words 😅😅

[crude epoch]

No, i don't have such ambitions. But when you did so, it seems you have. Noone is forcing you to keep this role. So please don't be rude.

And what i can see you, you only run from responsibility when I'm giving you advice to do sth else and more than only writing to greedy devs.

[tight crest]

We need another mod.

Is there at least one mod here that doesn't really work for developers? A mod who is on the side of justice?

[restive island]

Hi there 🙂

I don't work for the developers, just a volunteer. I'm working for an IT company, so there's that out of the way

[tight crest]

We want to know why we are being deceived.

And we want to know when the information will be available.

[frozen plank]

i also dont work for devs im unemployed you can see here #📖︱official_guides message < what do mods do

[raw oak]

Any mod I can PM one second? 😌 Just a short question

[restive island]

Sure

[tight crest]

Lmfao 🤣 thanks mod.

[restive island]

In all honesty that's kind of a broad question. I realise there is a lot of chaos right now because of the purchased giftcodes that were revoked. We are also waiting for a more elaborate statement unfortunately.

[crude epoch]

MoDs, if it's hopeless case to write to developers, maybe you could inform, report game and alarm iOS/Appgallery/Google Play Environment? If developers don't care what we say, maybe they'll react when they'll be punished from other, higher side? MoDs, what do you think?

[tight crest]

And again empty words.... I didn't get any answers to my questions.... You told me what I know 😅😅

[restive island]

I get that they didn't provide an answer to your questions, but please know we are players too and are also waiting for better information, while trying to gather everything being said here.

[tight crest]

We want to know why we are being deceived? And we want to know when the information will be available?

[crude epoch]

I'm giving you a good tip what to do MoDs, and how you could maybe help more, and only what i can notice is your weird resistance reaction. Why?

[restive island]

I'll be back in a few minutes, I have to help a player in DMS. Also know we are not resisting, it's just hard responding to everyone at the same time, while we are also escalating. We try our best

[tight crest]

Lol........ no comments.....

[steep surge]

I would love to answer you, but we don’t know either… we totally get that you’re frustrated.
Honestly, I’m frustrated too. I lost items out of my backpack , half my alliance couldn’t connect yesterday…
I wish we could just push a button and everything was all right but it’s not how it works 😅
Right now all we can do, is gather information here and push it forward.

[crude epoch]

So why you have a problem to escalate this mess to Appgallery/IOS/Google environment??

[tight crest]

Then do at least that! It's been a long time and still no information!

[crude epoch]

Devs feel unpunished and they'll scam us, until we won't do sth serious. And writing tickets to devs which they throw away and laugh from us, is USELESS. Time for next step. Wake up please

[still blade]

As Mods we volunteer basically as players to help other players with problems. We arent employed by them and we are all here to try to help other players.

Our role also includes following proper channels and the TOS of this server and the game We escalate issues to Customer Service as much as we can. We are here to help but understand we dont have all the answers. We share them as they come to us to you.

We will continue to advocate for players using tools we have such as feedback and bug reporting and are here to assist in those.

[crude epoch]

So why you have a problem to escalate this mess to Appgallery/IOS/Google environment??

[tight crest]

Guys I swear nothing changes here. Everything is the same, all mods are on the developers' side. There are always people who should know at least something after the developers. But it seems we don't have such people... so what's the point of mods (DL mods and blah blah) .... Im shocked.

[crude epoch]

CAN ANYONE ANSWER ME FINALLY??

[unreal lichen]

As i told you before its not something we as basic mods cant do. We are not FP employees, when we contact some official platform we are one person. We do not have credit to talk behalf of thousands of ppl.
It is absolutely same as if you would contact them. They would treat us as one person.

[crude epoch]

Then organise action and letter that will be somehow signed by players and then send to APPGALLERY/IOS/GOOGLE. Something in your upvoting style for reports to thieves.

And yes, I already reported game in my System. Did you?

[wide wraith]

why dont you email directly to funplus, if no joy take it further but if you follow the correct procedure, things can be taken a lot higher

[crude epoch]

To funplus? Why? To waste my time?

[still blade]

You can find several very organized feedback reports on this issue that is passed to them such as this one #📋︱feedback-reporting message

And upvote it.

[crude epoch]

We need to write to Environment where their product is.

[tight crest]

What a shame!

[unreal lichen]

Jeez. Mods are just players like the rest of us. They have no power to change things in the game. They are simply here as volunteers to help with directing where we can turn to get help. Usually that’s submitting a ticket to customer service. The more tickets about the same issue is more likely to get the attention of developers. Mods are doing their best. Stop picking on them

[crude epoch]

STOP WITH TELLING ME TO UPVOTE STH. I'm done with this s..

[unreal lichen]

You should do lost item ticket. I think thats basic answer of bug ticket.

[wide wraith]

simple if you exhust all possibilities listed in the TOS you get to go to independent arbitration

[crude epoch]

I'm advising to escalate to Systems where these thieves product is. Only this can move them.

Funplus is owner of Sos, isn't it?

[tight crest]

We all know that this is all wasted time... I even turned a blind eye to it and wrote to them, but they behave like sh....

[still blade]

Thank you. We are here trying to help as we can and as you said we are players who do this to help others

[steep surge]

It’s probably not what you want to hear right now, but, how did you raise that ticket?
To have a better chance to get a response, you should try to use the hidden menu. And help and support in the search bar, type%% and click enter. Do that twice. In the pop-up menu choose number 8, followed by number 2. That is the correct form and you should get an answer. I’m really sorry we can’t do more.

[median ocean]

What you should do is to go some ppl who run not official server for FP. How would you even think they would be able to do this in here?
Volunteers or not, this is Funplus server, this what you doing here is as useful if you would contact Funplus customservise and ask them do it. Funplus runs the server, funplus makes the rules.

[crude epoch]

Why they have such problem and resisting my idea?? Maybe they just feel comfortable repeating the same all the time to upvote dor nothing like devs repeat their stupid answers

[unreal lichen]

I know that you are all volunteers that just try and help. And that it requires at least 4 hours a day without any pay at all

[tight crest]

Huh. Wth

🤔

[crude epoch]

That's another s..t from devs, that they hide option to open tickets properly. Sth was don't with this issue?

[unreal lichen]

Did you ever consider the fact that they have no other answer to offer?? They are not devs

[tight crest]

I don't understand why to interfere when we are talking with mods... and when we've heard 10,000 times that they're just players.

[crude epoch]

Do you understand my idea or not?? To escalate this mess to Appgallery/ios/Google Environment. Because writing with thieves is a waste of time. They only throw away all tickets, and laugh from us. They need to be punished from systems where they product is located.

[unreal lichen]

Thank you Freija
Like you said, when there is no ifo to give, we cant say other than we are also waiting.

[steep surge]

You probably filled out a bug report, as my comod already said you should have filled out a lost item report. I just showed you how. 🤷‍♀️
Up to you if you want to do it or not. I did. And I personally would advise you to do the same.😊

[unreal lichen]

Because if you keep this up? There won’t even be any mods at all

[crude epoch]

Because you have no idea what you're talking about?

[tight crest]

Can you show me this with screenshots or a videoscreen in the dm?

[steep surge]

Sure. Give me a minute. 😊

[crude epoch]

Still can't find any positive feedback from MODs about escalating mess to Environments where thieves product is. Isn't it weird??

[unreal lichen]

Because I almost became a mod. And you’re behavior is exactly why I did not become one

[tight crest]

Looks like it's one of the snitches 😅😅

[crude epoch]

Because you can't read with understanding?? You wrote me "they have no other answer to offer. They are not devs"
And you understand what I'm writing here about from one hour or not??

And I'm writing about this:

Still can't find any positive feedback from MODs about escalating mess to Environments where thieves product is. Isn't it weird??

Appgallery/IOS/Google

[tight crest]

And to be honest, I'm tired of hearing "we're just volunteers, we're just players" or "they're just players, they're trying to help everyone." Guys it's been out of fashion for a long time 🤓 Come up with something new. 🙏🏻😎

[unreal lichen]

If you have issues on how mods deal things you are both welcome to make ticket on #🚨︱contact_an_lmod

[still blade]

For anyone wanting the secret menu to add to my co mod here is step by step

[tight crest]

Ah thanks, it's useless too I know.

I won't even waste my time on this.

[crude epoch]

Was it reported, that it's sh...y move from devs to hide this menu like that?

Still can't find any positive feedback from MODs about escalating mess to Environments where thieves product is. Isn't it weird??

MODs what problem you have with my idea?

[tight crest]

The ticket is also useless. They answer for a very long time.

[crude epoch]

You really want to help or you just scam us as well?

[carmine summit]

Why does a game need a secret C.S. Menu. THAT is what bothers me. Everytime I see that I think of everyone who has not used that menu for months.

[still blade]

It's not really hidden per se. In all actuality if you think about it when you call any customer service hitting for example a bunch of 0s can bypass automated system and get you customer service. Its the same concept. Our awesome team just put how to do it in a guide for all.

[tight crest]

Guys I also know that you can ban or give mutt to players for telling the truth. So if you're going to do this with me, it's not a problem for me to create other accounts 😊 I will continue until I get my return items.