🆘│community-support

[limber portal]

Dashboard > panel configs > messages > edit panel message > image url

This is a premium feature

[clever sage]

Thx😊

[limber portal]

Np

[clever sage]

what's the problem?

[limber portal]

The embed editor may not be able to display it correctly, try sending the panel and see if it works

[clever sage]

Do you mean other than the picture?

[limber portal]

Not entirely sure what you mean

It could be the editor just cannot display the image, or its an invalid url

[elfin epoch]

Ahhh I see thank you very much,, I'm new here

[iron night]

Gave +1 Rep to @slender minnow

[zinc thistle]

Solutions
To solve this you can:
Use the /debug command to diagnose which core permissions the bot is using, the permissions marked with ❌ are the ones the bot is missing:

where should I write /debug ??

[jade topaz]

is there a way to check ticket logs on who closed or deleted it?

[lapis grove]

Can you explain to me in Arabic

[pseudo ravine]

Hey there. In the channel that is having issues, just type /debug and Discord will pop-up the slash command for it

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[pseudo ravine]

@jade topaz Read this ^

[jade topaz]

cant i do that before its enabled?

[lapis grove]

@pseudo ravine

[pseudo ravine]

Unfortunately not, you’ll only get logs after it’s enabled

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[pseudo ravine]

@lapis grove ^

[jade topaz]

well it was really importent so there is no way even if i get in contact with the devs?

[zinc thistle]

I can’t write, it says I don’t have rights

[humble sequoia]

━━ Neonblack444's inquiry has been moved to a ticket ━━

[pseudo ravine]

Still, unfortunately not

[jade topaz]

ah

[pseudo ravine]

Sorry

[bright niche]

hello

i need a little help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[bright niche]

My friend gave me ticket tool premium in gift

do i need to activate it?

[restive condor]

Hey there! Was it through a code?

No need to send it here

If so, please #🎫│make-a-ticket for our billing team to redeem that for you

[bright niche]

it was authorization code

@timber kernel

ok sorry

[limber portal]

That’s probably your discord 2fa code

[bright niche]

yes

[limber portal]

Have you sorted it?

[bright niche]

no just authorized

and gave role

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

hi

[ionic path]

Hello @jade topaz! Do you need help with anything?

[jade topaz]

I want to make the ticket number start with a certain number and increase each time someone makes a ticket how I do it

Is it possible?

[pseudo ravine]

Dashboard > Set Count

[jade topaz]

uhm where is it

here ?

[pseudo ravine]

Click on Menu

[jade topaz]

yh good ty

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

I have other questions, when creating a ticket, can I make the bot ask questions such as if the person who created a ticket wants to add someone in it and he gives his ID or username ?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

@pseudo ravine srry for the ping, also I have another question, can I put several buttons in the ticket creation embed? each button redirects to a different category each?

ah mb

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

If I no longer have the premium version, and I have configured a panel with the premium version, will my ticket system still work?

[pseudo ravine]

Yes, just premium features won’t work

[jade topaz]

Yes, but without the premium features

[silent atlas]

does anyone know how to set this up?

before opening a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above

[silent atlas]

alr thanks

[iron night]

Gave +1 Rep to @restive condor

[warped verge]

How do I make the ticket display the user who opened it's name within the ticket?

[humble sequoia]

User's issue has been solved in another channel.

[obtuse verge]

guys my ticket tool haves a bug he`s remove the message and dont sent

[ember hornet]

how do you give full permissions?

for ticket, to discord?

[limber portal]

You can give ticket tool full perms by giving it the administrator permission

[obtuse verge]

yeah

[limber portal]

Can you please be more specific, not entirely sure what you mean

[obtuse verge]

he dont sent me message

[limber portal]

What message?

[ember hornet]

and how do i do that

[limber portal]

Server settings > roles > ticket tool > permissions > administrator > switch on > save

[obtuse verge]

ok

thank you so much

[warped verge]

I have premium and still can't find where to add the platers name in the ticket id..

[limber portal]

What do you mean by ticket id? The ticket name?

[warped verge]

Yes

[ember hornet]

thank you so much

[iron night]

Gave +1 Rep to @limber portal

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[warped verge]

Got it now, thank you. I had to switch from the Gold Bot to the White Bot within the server for it to work.

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[cunning frost]

How do I change the prefix of ticket tool?

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > General Options > Prefix

[cunning frost]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[jade harbor]

running into an issue here....
Ticket Tool functioned in the beginning when I had set it up & configured everything from tickets being opened, to tickets being visable by certain roles, to the right categories being sent to when closed or deleted as transcripts, but... we're at an Issue now where tickets though they are properly redirected in the dashboard... they are no longer being set to the correct category.
More specifically when a ticket is closed by the Individual or the support team it wont go to the "closed tickets" instead it stays in the "created tickets/opened tickets."

can I get some answers as to why this may be?

[civic wagon]

Make sure that the closed category doesn't have 50 channels. Since that is a discord limit, no new closed tickets will be moved to it

In case you have 50 closed tickets, setup a secondary closed category

[storm scarab]

How I can add multiple buttons in one embed of the support?
As you can see that in the 1st image (mee6 support), there are multiple (2) buttons but in 2nd image (my support) there is only one button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[thorny oxide]

I'm trying to make multipanels right now, and I'm running into an issue where it's not letting me add the panel I want.

I'm wanting to add the General Support panel as a multi panel, but it isn't giving me the option.

I figured out a workaround.

[vale gust]

It did this to me too all I had to do was refresh my page.

[jade harbor]

Oh my god

YOU ARE SMART, you solved my Issue I have been having

[warm vessel]

A user comes in and says they do not have permissions to open a ticket, helpp pls

[idle flint]

Check the permissions on your Create button

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[warm vessel]

help

dont work

[idle flint]

That is the “claim” button. You want to be looking at your “create” button

[idle flint]

That depends on what part you are asking how to make?

Also, some of the parts of the example are Premium features

[idle flint]

You dont need to use the Ticket Tool Gold bot to use premium features

Here is some info for the Panel Messages:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

Message Editor - Dashboard

Page 1/2

[idle flint]

For the panel message, as a free user, you are able to edit section 8. Premium users can edit all sections (which includes placing images etc)

[rose basalt]

Hi guys i have a question

how i can ping a role in a massage ticket?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rose basalt]

yea i see the FAQ but i dont see it

[restive condor]

Hey there! See the instructions above on how to edit the Ticket Message

[restive condor]

Go to your server dashboard

[rose basalt]

yea i See the FAQ but i dont see "how to ping a role in a massage ticket"

i want know only how i ping it

[restive condor]

Once you're there use {roleID} to ping roles

[rose basalt]

thx

[rose basalt]

id is the id role?

[restive condor]

Correct

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[restive condor]

[rose basalt]

thank you

[restive condor]

No problem

[crude laurel]

Fuck

🖕

[ionic path]

This is the support channel, not the right place.

[fading sky]

System Failure: Invalid Form Body
data.components[1].components[0].max_length[NUMBER_TYPE_MIN]: Int value should be greater than or equal to 2.

?

[limber portal]

It looks like you’ve left a box empty that needs to be filled

I reccomend that you #🎫│make-a-ticket

[fading sky]

what that mean

[fading sky]

They don't respond

[limber portal]

You have to be patient

They’ll respond when they can

[fading sky]

alright man

[storm scarab]

How I can change that a user can create multiple tickets instead of 1?

[ionic path]

Dashboard → Limits → Open tickets each user

[storm scarab]

okay thanks. I actually know it but forgot that's why I asked 😅

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

No problem!

[slow helm]

I dont have any bot on my discord server, and the command "BotSwitcher" doesn´t work.

[limber portal]

What about the command doesn’t work?

[slow helm]

The command doesn`t work.. it is possible that Support System could be the problem?

[limber portal]

What do you mean by ‘doesnt work’? Do you get an error?

[jade topaz]

why no button hmm

anyone

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[storm scarab]

#1185939805037670460 anyone know this issue?

[limber portal]

Can you send a screenshot of dashboard > panel configs > ticket please

[storm scarab]

okay

[restive condor]

Hey there! Dashboard > General > Ticket Padding > Set it back to 4 (default)

[void plaza]

Biri bana yardımcı olabilirmi

Biri bana yardım edebilirmi

[restive condor]

How can we help?

[void plaza]

Bir tane adres bulmak istiyorum

[restive condor]

Neye?

[void plaza]

Nasıl yani neye

[restive condor]

tam olarak neyin adresini bulmak istiyorsun

[void plaza]

Hacı Memiş adlı kişi

Telefon numarasıda var

[restive condor]

⚠️ Yanlış yerdesin
Ticket Tool Discord botu için destek sağlıyoruz ve yaşadığınız sorun ne olursa olsun size yardımcı olamayız.

- Bu sorunu çözmek için hangi Destek Ekibiyle iletişime geçmeniz gerektiğini bilmiyoruz ve ne yazık ki size bunu doğru bir şekilde söyleyemeyiz.

[void plaza]

Eee eee nasıl olacak şimdi

Kim bana yardımcı olacak

[restive condor]

burada yapabileceğimiz hiçbir şey yok. Yanlış yerdesin

[restive condor]

bilmiyoruz

🤷‍♂️

[void plaza]

Burası neresi beni Ankara'ya bağlayın

Kardeş youtube den baktım beni buraya yönlendir diler

[restive condor]

Yine yanlış yerdesiniz.
Yalnızca discord botuna destek sağladığımız için size nasıl yardımcı olabileceğimizi bilmiyoruz. Çok keyifli bir gün geçir

[void plaza]

Tamam da burası neresi

[restive condor]

[void plaza]

Kardeş siz burda ne yapıyoraunuz

[restive condor]

Hiçbir şey, sadece yardım ediyorum

[thin sorrel]

Is there any way to make transcript links non-ephemeral? Any time I try to view an old transcript with the "you're viewing older messages" bar at the bottom, jumping down will "refresh" the chat and the transcript won't be there

It only works if the transcript is recent or you load the entire chat from the bottom to where the button is

(weird audio sorry Dx game in background)

[pseudo ravine]

Hey there. Unfortunately you cannot make it non-ephemeral yourself

[thin sorrel]

I see. Do you know if there are any plans to make it an option? It's not a big deal for us right now because the change was recent so we can scroll if we really need to, but as time goes on we basically won't be able to access any old transcripts

[rough ore]

I don't see the button to create a request

[limber portal]

Hi

You can always download the html file to see the transcript - you can make a suggestion with s!suggest in #🤖│bot-spam

[thin sorrel]

Okay thanks! Just wanted to make sure before I did.
Downloading is slightly less convenient but it works, thank you 🫡

[cerulean falcon]

it broken

[limber portal]

Hi, can you run /debug please

[cerulean falcon]

aight

@limber portal

[limber portal]

The bot is missing the read messages permission in that channel

[cerulean falcon]

huh

[limber portal]

You need to give the bot that permission

[silk topaz]

Banada yardım edebilir misin 4 gündür hesabımı alamıyorum

[restive condor]

⚠️ Yanlış yerdesin
Ticket Tool Discord botu için destek sağlıyoruz ve yaşadığınız sorun ne olursa olsun size yardımcı olamayız.

- Bu sorunu çözmek için hangi Destek Ekibiyle iletişime geçmeniz gerektiğini bilmiyoruz ve ne yazık ki size bunu doğru bir şekilde söyleyemeyiz.

Diğer adama da söylediğim gibi, yanlış sunucu

[unborn gust]

hello i need some help..

so im setting up a new server with the basic bot and i cant seem to get my stuff set up right

[thorny oxide]

Is there a way to make it to where only mods and admins can close tickets and not just the general user base?

[kindred gate]

support team only?

[thorny oxide]

yeah

[kindred gate]

give me a second

Buttons > Close ticket

This is what ticket tool will respond with when someone tries to close the ticket by pressing your button

[kindred gate]

for this part you need to enable it^ should be green isntead of red

this means its on

and red = off

[thorny oxide]

thank you @kindred gate

[iron night]

Gave +1 Rep to @kindred gate

[storm scarab]

Thanks! My problem has been solved 😁

[iron night]

Gave +1 Rep to @restive condor

[thorny oxide]

hol up, is that rep function a part of ticket tool? 👀 that would be handy af in my discord

[storm scarab]

That's actually YAGPDB bot

[thorny oxide]

Ohhhhhh

Ok cool, yeah, i run a discord for helping people prog and clear ultimates in ffxiv, and we have a channel for questions and help, and having a rep system would be nice

[sly silo]

Hii, just asking it's possible to do something like when you click a button (example as the buttons as #📂│information ) it appears an embed that you can only see?

[limpid matrix]

@everyone how do i see my ticket dashboard

[agile stream]

https://tickettool.xyz/manage-servers

[limpid matrix]

Ty

Thanks @agile stream

[iron night]

Gave +1 Rep to @agile stream

[limpid matrix]

Thanks @limpid matrix

[agile stream]

You’re welcome, glad to help!

[obsidian trench]

I dont have permission to send messages in the channel.

[idle flint]

What channel on this discord server are you trying to send a message?

[obsidian trench]

Schoolaro? I am trying to work on my homework. The button"Verify" doesn't work. it said the interaction failed.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

Have a read of the message above - we can’t help you with your issue 😊

[wraith swift]

#🆘│community-support

[idle flint]

That is this channel, yes 👍

[jade topaz]

Hello, now the embeds don't let you make messages that big or are they unlimited?

[limber portal]

There is a character limit for non premium users

[jade topaz]

If I am not premium, do I start the trial, do I send the big message when the trial ends, will it be deleted or will it stay?

[limber portal]

It will stay, all other premium features won’t work though

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[candid geyser]

Can I change the ticket tool name to my community name with profile pic

[limber portal]

You can change the nickname, not the avatar

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[candid geyser]

I have premium package. Can I??

[limber portal]

No, you can only change the nickname

Read the message above ^^

[candid geyser]

Bro whats the difference betweek ticket gold and white?

[limber portal]

Ticket tool gold is the premium only bot:

• It’s hosted on separate servers meaning it’s faster

• it is also usually unaffected by outages that affect the main bot

[candid geyser]

How to add this on my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^

[rough ore]

Help

[idle flint]

Can you explain any more?

[rough ore]

There is no button under the panel

[jade topaz]

Says I opened two tickets can you cancel please

[limber portal]

Is this related to ticket tool?

[tidal kiln]

Is it possible to rename ticket channels automatically like to the username of the requester?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[tidal kiln]

Oh thanks

idk who did that guh

[twin spire]

So, I’m having problems with champion interaction. It worked fine with Helen but she is done and I wanted to start on Elizabeth. She doesn’t appear to be working no interaction after several days of restarts and double checking of settings. Is this a current problem?

[limber portal]

You are in the Wrong server, this is for ticket tool support

[chrome beacon]

How do I set permission for other roles to see (whenever I open a ticket, the role can see it)

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

^^

[gentle rune]

How do I update panels?

[limber portal]

You can update or resend the panels with these buttons under the panel name at the top of the dashboard

[gentle rune]

Thanks

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[arctic igloo]

كيف احط صوره كذا

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[bronze scroll]

has tickettool added export to CSV yet

I had created a script to scrape ticket transcripts to export responses but the new embedded button flow makes it impossible, kind of a shame

[limber portal]

Not currently

[jade topaz]

How come it won't let me send a panel to a forum post?

[civic wagon]

Hey, do you not see the forum post in channel list on dash?

[jade topaz]

Yeah it just doesn't come up

How can i change my age in discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silk topaz]

There is a problem with my game account, I think can you help please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic wagon]

Make sure that the bot has view permissions in the forum.
If yes, try to reload the dash and try again, in case you created the forum post after you were configuring the dash

[jade topaz]

@humble sequoia How can i change my age in discord??

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[civic wagon]

Alternatively, you could also use the $panel or /panel command to send the panel in forum post

[jade topaz]

Just did it from the website since it only shows up there for some reason 👍

[cursive phoenix]

You have already been told (more than once) we can not assist you with that here. Please do not ask again.

We are the support server for the Ticket Tool bot only

[rough ore]

Please help, the button below the panel is not displaying.

[fallow ingot]

Run $debug in the channel where you sent your panel

[bold owl]

how do i add a variable to a ticket?

[limber portal]

All variables are just text that you type in where you want the info to go, check out https://docs.tickettool.xyz/dashboard/panel-configs/supported-variables

[bold owl]

ive looked through that, i have created a form and want it to display the results into the ticket for moderators. i cant figure out where to put {create.form.x} within the dashboard for it to work

@limber portal

[limber portal]

You replace the x with the question number’s answer you want displayed, example:

The user answered question one with {create.form.1}

The user answered question 2 with {create.form.2}

@bold owl

[bold owl]

yes but where do i paste those
within the ticket embed editor

[limber portal]

Wherever you want the answer displayed in the ticket message

[jade topaz]

What's the prefix for? @pseudo glen

[pseudo ravine]

$

[jade topaz]

How to redeem premium?

[pseudo ravine]

Redeem from what exactly?

Voting?

[jade topaz]

Yes

[pseudo ravine]

#🎫│make-a-ticket

[jade topaz]

To get @humble sequoia

[pseudo ravine]

Yes, I got that, please #🎫│make-a-ticket

[pseudo ravine]

Fill it out

[tulip wave]

how do i add the like ticket like this

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

The basic setup guide is above 😊😊

[tulip wave]

o ty!

[empty spruce]

how to resolve this error?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[summer whale]

Hello. New to discord apps/bots. I am looking to connect discord ticket via this tool to HubSpot (a CRM) tickets. Functions like create a ticket when ticket created. Update when updated, Set to Closed when closed. It is going to require some API calling in HubSpot. Is this feasible with this tool somehow, or am I better to look at a custom Discord bot?

[neat lotus]

I did not catch how I can mention roles in the automated ticket message

/help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

Have a read of the info above 😊

[idle flint]

Unfortunately, our main knowledge lies with Ticket Tool and how it functions as an independent bot. We have limited knowledge about how and how well other bots will integrate with Ticket Tool, and a point to note is that if that bot owner should change their settings/configuration, it may break any integration that you have working with Ticket Tool.

Personally, I have never heard of Hub Spot, so I can’t help you with any integration there. You are able to integrate other bots to Ticket Tool, to get TT to execute its functions tho

[neat lotus]

for me there was no info

[idle flint]

Hm, well to remove any confusion, here is a screenshot of the info, you should hopefully be able to see it, let me know how you go following the steps 😊

[neat lotus]

ty

[hollow chasm]

So in my server all tickets so show up as “ticket-001” how do in change it so it does “001. 002.. 003..” yk the number adds up

[idle flint]

hmm, that isnt standard behaviour for Ticket Tool, by default, your tickets would increment up in number each time a new one is opened.

Can I get your server ID (or server name) to check whats going on

[hollow chasm]

1073194936280825866

[idle flint]

Could they be tickets from different panels? - you have 4 panels, so all would have a ticket-0001 for the first one opened on each panel

[hollow chasm]

ohhhh that must be shy

why*

[idle flint]

All good - adjusting the ticket names is a premium feature (to help you distinguish what type of ticket it is), but you could set up different categories for your tickets to open into to help you out? (or just continue as you are, just giving some tips)

[gentle rune]

How do I get on claim?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[slender minnow]

@gentle rune

[gentle rune]

Thanks

[lusty terrace]

Hello dear i need a help please

[civic wagon]

Please state what you need help with, and someone would help you out eventually.

[blazing matrix]

How to make this like ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[blazing matrix]

Yes

[limber portal]

Check the embed out

[blazing matrix]

How

[limber portal]

Read this

[polar thunder]

This might sounds dumb but whenever someone creates a ticket on my server they cant type in it. I did my best with the discord permissions but I cant make it work

[limber portal]

Dashboard > panel configs > permissions > ticket owner edit opened > set send messages to ✅

[blazing matrix]

Bro I can't

[limber portal]

What can’t you do?

[blazing matrix]

I can't create this Type

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[limber portal]

I sent you a guide here

[blazing matrix]

How to make this like ticket

@limber portal @limber portal

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[lusty terrace]

I got a funded account worth 5k and registered via Google email, but unfortunately I cannot open my email due to a problem with Google email, which states that my phone number cannot be used to prove ownership of the account, and for some time now I have been trying to open the email until I receive the inbox from the company.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

@lusty terrace

[pseudo ravine]

Next time, please don’t ping anyone for support

[lusty terrace]

mmm ok what can i do now 😞

[pseudo ravine]

We don’t know

[lusty terrace]

okay thank you

[pseudo ravine]

You’re welcome, glad I could help!

[mortal ravine]

Hey I just paid and can’t still get into the discord

[limber portal]

This is support for the bot ticket tool, not whatever the issue is inside that ticket

Also id advise deleting that cus it contains personal info

[mortal ravine]

Aiit

So what I’m I supposed to do

[limber portal]

Theres nothing we can do here

[mortal ravine]

Where can I report it to

[limber portal]

Not in here

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusk wren]

Why I can't download the android link it says website not available

[limber portal]

@dusk wren

[dusk wren]

I already tell the support team

[limber portal]

We cant help you with that in this server

[dusk wren]

Ok

[next holly]

I have a problem with my ticket opening

[ionic path]

Please make sure Ticket Tool has the Administrator permission in both generalized role settings and channel/category role settings.

[next holly]

Could you please tell me how to do it?

I searched for it but couldn't find it

[jade topaz]

Hi, we have already answered you in the channel #premium-support

[pseudo ravine]

admin perms aren’t required for everything

[ionic path]

Sure thing:

Open your server settings by going into it, pressing the three dots and taping on "settings".

There, you'll see a setting category called "Roles". Press on that.

Scroll down until you find the role "Ticket Tool". When you find it, press on it, press on "Permissions" and enable the permission called "Administrator".

If this doesn't resolve your issue, open the category settings of the category the opened tickets go into by pressing and holding on it for a couple of seconds.

You'll see a menu pop up. When it does, press on "Edit Channel/Category".

Go into "permissions" and enable administrator from there.

[next holly]

Even I couldn't open it

[ionic path]

I know, I just do that to be more easy

[jade topaz]

#premium-support message

[pseudo ravine]

we don’t recommend giving it admin unless it needs it

[ionic path]

Okay, I'll note that. Thanks and sorry

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

No worries

[grizzled hinge]

@limber portal hey!

[limber portal]

Heya, can you send the server id

It does seem ticket tool is missing permissions - check out the image I attached and grant those permissions to the bot in the channel and as a role permission, it should then work.

[grizzled hinge]

hmm I see

[analog grove]

hello! what is the best way to manage closed tickets? I had different categories for the closed ones but it was annoying when they category gets full. Is there a way to save the transcripts to a specific channel?

/also open to suggestions. i do have premium!

[limber portal]

Hi, you can set the transcripts channel in dashboard > panel configs > transcripts

Something you could do as you have premium is get ticket tool to change the ticket name when closed, to something such as closed-{user}, which may help to seperate them different (can be set in dashboard > panel configs > ticket)

Alternatively you can enable auto transcripting and skip closing alltogether, and immediately delete

[marsh root]

why the ticket tool is not working guys

wht is the problem

[restive condor]

Hey there! What seems to be the problem?

[steady kettle]

You and jdog here too, I see y'all everywhere

[pseudo ravine]

Do you need any support for Ticket Tool?

[steady kettle]

Not yet, I'm too tired to set something up

Ist almost midnight for me

[pseudo ravine]

Then please don't chat in here if you don't need any support

[normal fjord]

Hi

I ned help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[normal fjord]

Ok, when somebody creates a ticket I don’t get the notification

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[pseudo ravine]

Make sure this is in the Message Content of the Ticket Message

[normal fjord]

But I’m a mod

What?

This is sorta confusing

[pseudo ravine]

You need to add the mention inside the Message Content of the Ticket Message

Dashboard > Messages > Edit Ticket Message > The text bot at the very top

[normal fjord]

I don’t see text bot- OH

[fickle jungle]

why won't my image load

[marsh root]

the bot is not working

is there is a problem

[restive condor]

Again, what exactly is the issue?

[marsh root]

i cant close the ticket or create a tickt the buttons are not working

[marsh root]

every single time any one try to open a tickt the bot replies and says
(the instruction failed)

andi dont know wht is the reason?

[restive condor]

May you run $debug in the channel where you can create tickets from

[marsh root]

doesnt work

[restive condor]

What's the server's name?

[marsh root]

BLRP™

[marsh root]

Thats the name

[restive condor]

May you run the /debug command in any channel

[marsh root]

i will try

[boreal hound]

⚽

[marsh root]

i am so sorry man someone band the bot and i didnt realize am so sorry

[restive condor]

Was about to say, couldn't see it

Re-invite the bot and let us know if you have any issues

[marsh root]

thx alot bro and sorry for the Disturbance

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

No worries

[marsh root]

OK

[carmine walrus]

Quick question, is there a way to let ticket tool remove x role then add y role once the close button is clicked?

User came in with x role already.

Nevermind, I figured it out. :)

[main swallow]

So that direct button link I’m having trouble with it when I try to click it to get the link it scrolls my screen down, but then when I get to the bottom of the channel where the link would be it’s gone

There’s a whole lot of tickets across two days upwards of 20-30

[unkempt canopy]

Can I get help on the ticket bot

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[unkempt canopy]

With The Claiming ticket I'm trying to get it to work

Can I get help with the Claim ticket thing

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[idle flint]

Here is some info, note: it is a premium feature

[normal fjord]

Hello

I need help, I set the ticket thing up, and I can’t seem to figure out how to get a notification that someone created one and I can’t go into their ticket they created. I asked for help before and they helped me, but it was super confusing

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

This info ^^^ should help with how to ping a role when the ticket is opened.

[normal fjord]

Ok

[idle flint]

In terms of "going into the ticket" - I am assuming you are not the server owner?

[normal fjord]

No, but I am a mod/ manager

[idle flint]

Okay, here is some info to pass onto your server owner (or if you have permissions to edit Ticket Tool yourself, then you can check it too:)

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[normal fjord]

Ok ty

[idle flint]

All good, if you have issues, feel free to ask again or head to #🎫│make-a-ticket

[normal fjord]

Ty

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[dull ember]

Hello helloo... I'm trying to close the ticket but I'm facing this issues, anyone please help

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[restive condor]

Hey there! See above

If you need anything else please ask or #🎫│make-a-ticket

[gentle spindle]

السلام عليكم

Hi
@restive condor

[restive condor]

Yes?

[gentle spindle]

Why when i write a message in the panel of the ticket Shows half of it

[restive condor]

There's a character limit

[dull ember]

thanks

[iron night]

Gave +1 Rep to @restive condor

[gentle spindle]

Thank you

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[jade topaz]

@thorny oxide

[thorny oxide]

so ive done that

but i think for what im wanting to do specifically, it isnt working how i want it to

I'm trying to do something extremely specific and I wish i could just blabber to someone in vc about the dumb idea I had and what I am trying to accomplish

[jade topaz]

Make a ticket with the support team, they will give you more help 🙂

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gentle spindle]

How Can i get premium

How Can i get premium for free after the 7 days free

[restive condor]

You can't.
Other than partaking in #🎉│giveaways and events

[bold bobcat]

Question, how do you update this?

I went to setup & changed name but its not reflecting here

[jade topaz]

Tried to click on the send option from the dashboard to update

[bold bobcat]

Yea did that but still shows Keyblade, when I go to setup tho there are no panels with that name anymore

Is there a separate place to update the embeded links?

[bold bobcat]

I deleted & re-created the panel but now it’s like this lol where do I update the button icons? lol

[gilded verge]

links? i think you asked about buttons but if i understand correctly and you want to delete this button from your panel, then Panel Configs->Panel->there you can delete button for this panel you don't want to

after that, as @3v.exe mentioned, you can send your panel again, or use Update button

but if im wrong, then to update your button: Panel Configs->Buttons->Edit Create Ticket Button

[keen sparrow]

@gilded verge what's this bro

[gilded verge]

Please avoid pinging anyone, you just need to be patient and wait for help...

[gilded verge]

Anyway, does this panel still exist in your dashboard?

[keen sparrow]

ye

[gilded verge]

okay that's good, so you can Clone this broken panel and cloned panel send to your channel

[keen sparrow]

i'm using dropdown style and the main panel is another one

i tried and it didn't work too

[gilded verge]

then there will be little more work because now you have to check every panel you included to this dropdown in main panel, but when you find it, you can fix it ^^

ofc there is another way... but in that case you have to create these panels from scratch

what's the id of your panels? becuase you can use /panel id command in your server to find the problem by trying to send it.
example:

[keen sparrow]

what should i do when i get the panel id

[gilded verge]

please read again ^^

[keen sparrow]

is this the panel id ?

[gilded verge]

panel id has max one or two numbers

[keen sparrow]

how can i find it there's not any command called panel id

[gilded verge]

could you please show the command you used?

[keen sparrow]

it appears when i open a panel

i tried this and i can't solve too

[gilded verge]

that's not possible

[keen sparrow]

oh then i try numbers ?

[gilded verge]

only numbers, yep,
for example i want to send panel with name Wybierz rodzaj wsparcia, in that case i have to run command /panel 6 because 6 is id of this panel

[keen sparrow]

ye ye

i tried but same thing

[gilded verge]

you tried it for all panels?

[fickle jungle]

why won't my image load

[keen sparrow]

ye

[gilded verge]

if all panels have this problem as you said, then as i mentioned before, you have to Clone them and it should work ^^

[gilded verge]

this can be problem with your discord client or with link you added

[fickle jungle]

i went to open image in a new tab then put inn the link how can i fix it?

[gilded verge]

I'm afraid I don't quite know how to help you, so please wait for someone else or open a ticket at #premium-tickets

[jade topaz]

How do I fix this?

[native geyser]

Having issues with Sapphire.

"Channel to monitor for command $new and $ticket"

Well... the message pops up in the channel from Sapphire but ticket tool doesn't seem to be reading it or opening a ticket. :/

[gilded verge]

you can Clone this broken panel and cloned panel send to your channel

[gilded verge]

make sure you added Sapphire bot's id into Server Configs->Bot

[jade topaz]

wait how do i do that

[gilded verge]

in Panel Configs there is Clone button ^^

[native geyser]

I did.

[gilded verge]

if possible, then please confirm it by sending screenshot here from Server Configs->Bot and Panel Configs-> Command Style

[native geyser]

From ticket tool?

[gilded verge]

correct

[gilded verge]

now please show the message that Sapphire sent

[native geyser]

I have tried with and without the emoji.

[gilded verge]

seems like we found the solution, plesae check again these two screenshots you sent

[native geyser]

I'm stupid... Cause I still don't see the issue.

[gilded verge]

no you're not so please don't say things like this >.<

but to explain what happened, in this screenshot we can see $ as prefix, correct?

[native geyser]

Correct.

[gilded verge]

now we need to check your screenshot with the prefix you set for server

conclusion is, you changed the prefix from $ to _ (or something) which means that you also have to update it in Sapphire's message ^^

[native geyser]

Oh. I see.. Let me go make these changes real quick!

OH! That worked. It's always the most simplest of things lol.

[gilded verge]

I'm glad i could help ❤️

[native geyser]

Second question. The tutorial I was following said I needed to create different categories for each drop down. Is this something I need to do?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

i hope i understand it correctly...
so generally if you want to set category for a given panel, please read above ^^

please note that if the category is not set, then tickets will appear at the very top of all channels

[native geyser]

I want multiple choice options, but all the tickets should go to one category with custom help messages inside the support ticket based on what someone selected.

Currently I have 4 categories for 4 drop down options. Can I condense this into a single category and keep the different ticket messages? If that makes sense.

[gilded verge]

correct, even though you added these panels to one main panel, they are still separate because the main panel does not affect those that were added to it, so yes, you can still update them ^^

[gilded verge]

// some example required?
let's say that i added all panels (from id 1 to 5) into my main panel (id 6) which is Wybierz rodzaj wsparcia but still i can change settings in (1 to 5) panels like category or ticket message because main panel (id 6) settings does not affect others

[bold bobcat]

Sorry I was a bit confusing, I want to edit this icon so it has the club name instead of the generic “Create Ticket” where do I edit that so it’s like the other options there that has club names in place.

[gilded verge]

Panel Configs->Buttons->Edit Create Ticket Button but please make sure you selected this panel where you want to update it
example:

[jade topaz]

Hello! Is there any way to enable DM to contact support like ModMail?

[scenic plinth]

No, we don't support DM contacts.

[thorny oxide]

Hi, me again, is there a way to make it to where transcripts don't get sent to people's DMs with certain roles?

I want the person who made the ticket to get the transcript, but I don't personally want it in my DMs.

edit: figured it out.

[vale gust]

After the 7 day trial of premium does everything revert back to normal and mess everything up?

[jade topaz]

You lose premium features

[vale gust]

Well I understand that but does it change your panels back to the limit of non premium?

So say I make a panel with a character limit above the limit of normal users. Does the panel cut off what’s past the normal user limit?

[limber portal]

I believe it stays, but everything stops working thats premium related

I will double check though

[vale gust]

Thank you. I just don’t want to do it and then have to redo everything to make it look good again.

[iron night]

Gave +1 Rep to @limber portal

[slender minnow]

Embeds sent after the premium subscription ends will be sent as per the regular one. This means that after the sub ends, premium features will not be usable but all old embeds retain their content.

[vale gust]

Thank you.

[iron night]

Gave +1 Rep to @slender minnow

[fierce quail]

Thank you 🙏

Thank

[distant sigil]

Olá alguém do brasil poderia me ajudar

?

[robust sandal]

Hello someone from brazil could you help me

Portuguese (pt) → English (en)

Não tenho certeza se há alguém por perto que fale português, mas se você fizer sua pergunta, alguém pode ser capaz de ajudar

English (en) → Portuguese (pt)

[idle flint]

^^

[distant sigil]

Ok, vá os lá, alguém hackers minha conta e não estou conseguindo recuperá-la, diz que o e-mail não existe mais e meu login não funciona, tenho contas associadas lá tenho autenticador mais não vale pra nada pq não pede mais qua do vou tentar recuperar alguém me da um Luz ??

[robust sandal]

Ok, go there, someone hacks my account and I'm not able to recover it, it says that the email no longer exists and my login doesn't work, I have accounts associated there I have authenticator but it's not worth anything because it doesn't ask anymore when I'm going to try to recover someone give me a Light ??

Portuguese (pt) → English (en)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[robust sandal]

Você está no servidor de discórdia errado - Nós somos o servidor de suporte para o Ticket Tool Discord Bot APENAS, não podemos ajudar com contas, jogos ou outros bots.

English (en) → Portuguese (pt)

[idle flint]

^^^^

[distant sigil]

Ok obrigado.

[bleak fog]

@humble sequoia

/help

[floral marsh]

hello, so: can i view transcript from server where im not an admin(ive opened a ticket, but it was closed and they dont send transcripts via DMs)?

[pale pilot]

If the server doesn't send you a transcript, you cannot view it

[floral marsh]

sad.

[weak sedge]

/help

@gilded verge

[gilded verge]

Please do not ping anyone for help
just send the question and wait for someone or use #🎫│make-a-ticket then ask and wait for Staff

[weak sedge]

@gilded verge
I need help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[weak sedge]

Help

[gilded verge]

stop spamming and ask your question

[weak sedge]

Ok

When I need to put the tickets in once category
It doesn't work with me
@gilded verge
Iam sorry for mentioning

@gilded verge

[limber portal]

Stop mentioning him

Can you please explain in more depth

[weak sedge]

@limber portal
Iam really sorry

I will explain the problem

When I need to put the tickets in once category
The tickets don't need to put itself in the category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

^^

[weak sedge]

It doesn't work with me

[limber portal]

What’s your first language?

[weak sedge]

Arabic

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[weak sedge]

They don't respond to me

[limber portal]

You have to be patient and wait for a response

[weak sedge]

Iam waiting for 7 hours

[limber portal]

You’ll get better help in arabic in your ticket than we can offer here

[severe pike]

Hello everyone, tell me, is it possible to clone a panel from one server and put it on another server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[limber portal]

^^^

You can’t do just a specific panel, this will clone everything

[weak sedge]

I have made everything correctly
But It doesn't work with me

[limber portal]

Please wait in your ticket

[weak sedge]

I have waiting for 7 hours

[limber portal]

They will be with you as soon as possible

[weak sedge]

We are waiting 🕜

[limber portal]

They will be with you as soon as possible

[severe pike]

I'm ready to clone everything, how do I do it?

[limber portal]

It explains here

[severe pike]

And if I am not the one who created the server in the discord, but I am a co-owner?

[limber portal]

Unfortunately only the server owner can do it right now

[severe pike]

Are there any exceptions? 😁

[limber portal]

Not currently

[severe pike]

When will it be available?

[unkempt canopy]

Hey I'm having problems where I cant add bots to my server

And I dont know what to do

[limber portal]

I don’t think there are plans to change this

[limber portal]

Hey, are you sure this is ticket tool related?

[unkempt canopy]

Nope I just join the other ticket server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tall iris]

I want an emoji indicating the ticket has been closed

[balmy crescent]

How do I make the tag tool ask whoever opens the tag before he opens it?

[limber portal]

Where do you want the emoji to show?

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[limber portal]

^^

[balmy crescent]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[tall iris]

On the close ticket button

[limber portal]

You can edit the emoji on the button in dashboard > panel configs > buttons > close ticket button

[tall iris]

Ok , you can give me emoji?

[limber portal]

You can choose whatever emoji you want

[tall iris]

Well thank you bro

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[balmy crescent]

How do I add a ROM log?

@limber portal

???

[bold bobcat]

That was it, thank you!

[iron night]

Gave +1 Rep to @gilded verge

[limber portal]

Is this ticket tool related?

[pseudo ravine]

Next time, please don’t ping for support

[obtuse trout]

how do i delete my previous ticket so i can make a new one? for example in the deepwoken discord

[restive condor]

Hey there! Only server staff (or allowed roles) can delete tickets.

Regular users can't.

[obtuse trout]

then how am i supposed to make a new one if im limited to 1 ticket

[restive condor]

You'll have to wait for server staff to delete your ticket or you can ask them to increass/remove the 1 ticket limit

[jade topaz]

Can someone tell me where I can get help my gamepass is gone 😦

[ionic path]

Is this related to the Ticket Tool Discord Bot?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ember snow]

Is the bot offline

[restive condor]

No

What seems to be the issue?

[ember snow]

It's now online but not working

[restive condor]

What exactly isn't working?
The whole bot?

[ember snow]

Idk whole bot but when I open ticket says something with red

Like it's not working

[restive condor]

'Interaction failed' ?

[outer trail]

Its too dont work close is the bot ofline

[cursive phoenix]

Please explain what is not working so we can assist you

[zealous plume]

I have been trying to login rise of elf I have seen that you can’t login with Facebook so I tried login with normal login the game started me all over i don’t know what to do to get my account back

[cursive phoenix]

@zealous plume as you were already told in your ticket ( #1187148585586937888 ) we can not assist you with that.

We are the support server for the Ticket Tool discord bot. ( @pseudo glen)

You will need to find the correct support place for what you are trying to get support on

[obsidian flame]

Hi , I’m new . I’m trying to open a ticket server but it’s not going through

[cursive phoenix]

Can you please explain what is not working / any errors you are getting so we can better assist you

[obsidian flame]

I’m here

I click on the sync server and it’s not working

[cursive phoenix]

Someone will assist you asap please be patient thank you

[obsidian flame]

No one has answered me yet

[cursive phoenix]

please be patient someone will asap

[idle flint]

Is the Ticket Tool bot in your server?

[dreamy charm]

having issues figuring out where to find transcripts? The link Button isnt working

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[idle flint]

Some info is in the embed above. You should be able to click the button, which will generate a link for you in an ephemeral message

[idle flint]

The server has reached the Discord set channel limit. Channels need to be deleted before a ticket can be created (if you are not the server owner/admin, you should let them know, we can’t help you)

[dreamy charm]

doesnt seem to be generating the link

Just loads the nothing pops up

[swift panther]

Hello guys, am i punished ? I cant verify my account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[golden wigeon]

How would i go about setting Ticket tool Premium up where you answer questions when you press "create ticket"

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[cursive phoenix]

@golden wigeon see this

[grand magnet]

I bought premium for a server I'm in and I want to cancel it but I can't find the subscription
Paid thru discord

[jade topaz]

Hi, go to Settings User -> Subscription, Look for Premium Apps and click on Manage Subscriptions

[grand magnet]

Preesh @jade topaz I didn't realize I couldn't access all settings from mobile discord

[cloud token]

hello guys

i need help, im have active free 7d trial on ticket tool

how to invite ticket tool Premium on my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

^^

[cloud token]

?

where?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[cloud token]

can u give me screen shot on your website on ticket tool and how to invite ticet tool Premium .?

[jade topaz]

[cloud token]

Where can I find this page?

[jade topaz]

just read the embed

[cloud token]

look this

@jade topaz

[jade topaz]

Go to the Dashboard -> Server Config -> and you will have the option for TT premium guest

[thick magnet]

it says that my bot is offline what do i do?

[jade topaz]

my bot too

[thick magnet]

ok its online again

[jade topaz]

yes

[slender minnow]

Is it still the same?

Try checking the bot status by clicking on it and make sure that it has a green dot indicating that it's online.

[copper blade]

is this working for others?

even after adding bot IDs in, ticket tool ignoring them

but it used to work fine, is there a recent change/bug related to this?

[slender minnow]

It should be working fine. Make sure that you are adding the UID of the bot.

[copper blade]

yeah, it was added there before, and working fine, but it recently just stopped for some reason

i just cleared the field when pasting screenshot here

unsure, i cleared the field and pasted it back and saved it and it seems fine now...

will see i guess

[frozen matrix]

Are you able to add back the direct transcript link instead of using the button? This weird feature is horrible :I
The message gets remove if you're trying to get a transcript from a far distance up in the channel.

please tag me if you respond.

[limber portal]

no, the button has to exist otherwise trancripts would expire after 14 days

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[jade topaz]

How do I vote for the bot?

[limber portal]

With $vote

It no longer gives free premium

https://top.gg/bot/557628352828014614

[sick dirge]

i need help

[restive condor]

Regarding?

[sick dirge]

i bought vanta for fortnite

[restive condor]

Again, as we told you in the support ticket, you're in the wrong place

We can't help you unfortunately

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[knotty creek]

@limber portal

[limber portal]

?

[jade topaz]

can't get a free copy?

[pseudo ravine]

No

[empty dune]

hello, you don't know why when I set up it says that the application is not responding?

I deployed the version which is free on the new discord server

[spring rose]

how can I get rid of a voided ticket?

[limber portal]

Hi, can you run /debug please

[limber portal]

Hey, can you clarify what you mean by voided

[spring rose]

"Voided tickets should have been marked as deleted, but didn't get marked.
This generally happens if you manually delete tickets without using the bot delete action."

#📣│bot-news message

Basically, I manually deleted the ticket

but when I try to create a new ticket, it just says that I have hit the ticket limit

[knotty creek]

Supports for my ticket

[spring rose]

Thanks for responding btw

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

That announcement was a year ago - not sure I’ll be able to do much, your best bet is to #🎫│make-a-ticket and wait for staff

[limber portal]

I’m not support so I can’t answer your ticket

[spring rose]

Alr

Thank you

[limber portal]

Np

[empty dune]

the application is not responding

[limber portal]

The bot is missing the “send messages” and “read messages” permission in that channel

[empty dune]

Ahh, okay, i try

Thank you!!!

[limber portal]

No worries

[drifting dawn]

I. Need Help

Pls

I Need a ticket tool on my One sever but Its dont work Dome One Van Help me pls

[limber portal]

What’s your first language?

[drifting dawn]

German

[limber portal]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[drifting dawn]

Thx

[limber portal]

Np

[flat heron]

Alguien que hable español puede resolverme una duda?

[limber portal]

$spticket

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[flat heron]

Eso he hecho, pero no hay nadie disponible ahora y me urge un poco

[limber portal]

You need to be patient

[dawn badger]

Hi

[snow heart]

Comment rejoindre le serveur

[native geyser]

Is there a way I can disable the bot list from a support ticket?

[limber portal]

No, unless you remove their permissions to see it

[native geyser]

"remove their permissions to see it" You are talking about the actual bot? not the person correct?

[limber portal]

Yes

It's how discord works, members with permission to view the channel will be shown on the list. The only way to hide them is to remove said permission

[native geyser]

Thank you! The support from this discord is outstanding. ❤️

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[native geyser]

Going to buy the premium soon because of the support this tool provides 🙂

[limber portal]

Glad to hear

[jade topaz]

Pls I have proplem.... how can I fix that .... it say that when I click create ticket (red words)

[limber portal]

__ «This Interaction Failed»__

Are you seeing this message when you try and press a ticket tool button? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[jade topaz]

No the proplem is not in my server in another server

[limber portal]

you'll have to get staff from that server to fix the issue

[cloud aspen]

Ticket tool isn't allowing me to add multiple options to a select menu. On the dashboard UI, when I create one option to the dropdown/select menu then try to add another one, the ticket panel that I want to link it to doesn't show up.

[limber portal]

Is the panel freshly made?

[cloud aspen]

Yes

[jade topaz]

Why staff I telling you the problem is not in my server it's in another server and my server

[limber portal]

Yes, but as its in another server you will not have the permissions to fix the issue

[jade topaz]

so how can i fix it or i will give up?

[limber portal]

As I said you need to contact staff there

[jade topaz]

in the server?

so there are 1 room and the room is the ticket that i told you

[pseudo ravine]

We cannot help you unfortunately

[jade topaz]

shit

I neeed helppppp

[boreal hull]

Me too

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[boreal hull]

?

I need help cause ppl don't have perms to open tickets🥲

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[atomic shale]

Hi please how long can we keep ticket transcripts for?

[jade topaz]

Please activ spin my login asssiulka77777

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@humble sequoia please activ spin my login ja asssiulka77777

[limber portal]

We can't help

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[limber portal]

^^

[atomic shale]

Ok so to be clear we can keep transcripts now for only 14 days? The news confused me a bit.

[limber portal]

Why is ticket tool saying my transcripts will expire?

👉 Recently a change within discord resulted in ticket tools transcript links expiring within 14 days.

👉 To counter this, an update #📣│bot-news message was pushed meaning that ticket tool will now only show the most up to date link. This link will regenerate after 14 days and the transcript will still be viewable.

👉 In short, the link itself will expire after 14 days but at that point ticket tool will generate a new one for you to use

[proud frigate]

ayuda

[restive condor]

Hola, como te podemos ayudar?

[proud frigate]

Hola tengo un problema con las credenciales de ingreso y no se como seguir

[restive condor]

Las credenciales de ingreso a donde exactamente?

[proud frigate]

De las segunda fase de desafio de dos pasos para ingresar a MT4

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[proud frigate]

me podrian indicar donde ir porfavor?

[azure ocean]

So basically I’ve created a discord server and I used this discord bot for the report system but every time someone click the buttons it shows the message below

[jade topaz]

Hello, the emoji you configured is not valid

[azure ocean]

does that mean i have to change it

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

yes, this can help you ⬆️

[azure ocean]

ok thanks

[jade topaz]

no worries

[restive condor]

Desafortunadamente, no sabemos a que servidor deberías ir

[warped verge]

How do I create different types of tickets (I have Premium). Like General Support/Player Report/Staff Report.....? I want them all connected to the same original message, just different types to open.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[crisp jacinth]

Ticket tool gold invite link ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[charred sun]

I need pussy

:((

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

I... why in the world are you on Discord.

[dreamy wyvern]

Soo uhh, in regards to #📣│bot-news message you can't really get transcripts anymore. My logs channel are full of messages/ticket logs and it's hard to get a specific transcript. When clicking the button, the message is ephemeral in which when clicking "Jump to bottom" or whatever the button is to get to the bottom, the message just deletes itself. In which, I can't get the transcript. Is there a way to get the transcript other than using the buttons?

[limber portal]

This has been reported by a lot of people, Im sure the dev is aware by now

Downloading the html file should work as it always has

[dreamy wyvern]

Thank you. 😊

[ionic barn]

l.

[thorn quail]

Please return money back

Not working software

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lament horizon]

Haw can I upload image

[limber portal]

Image are premium only, along with any other field you can’t edit in that section of the dashboard

[lament horizon]

Ok

[latent ice]

Guys can i set my discord to 20 ticket max? thx

[limber portal]

You can set a limit per user, but not a total cap for the whole server

[latent ice]

okok cause i have 1k menber ppl just open ton of ticket

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[limber portal]

^^

[latent ice]

its preoum?

[limber portal]

Nope, free

[latent ice]

okok thx sir

[limber portal]

Np

[dull yew]

hello, I am looking into a way to better organice tickets and somewhat "mark" them. I would like to have a button or command to rename a ticket for example "awaiting-response", or "awaiting-appeal". Would that be possible? If so, how would I do that?

[limber portal]

Hey, you can use the $rename command to rename open tickets

[dull yew]

thank you. Are there any examples for custom commands?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Unfortunately custom commands can't currently be used to rename tickets

[ember maple]

Hi

[limber portal]

Hey, do you need ticket tool help?

[ember maple]

Yed

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ember maple]

Can you help me do a giveaway

[limber portal]

is this ticket tool related?

[ember maple]

Sorry for wasting your time

thank you. Are there any examples for custom commands?

[limber portal]

yep, check the pinned message in #🤖│bot-spam, all of those are custom commands we use here

[frail raptor]

hello ! is it ok if i speak french to explain my problem ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[ember maple]

Bot spam

[jade topaz]

how do i do these

and then place then in a diffreint catagory in each one

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[humble pike]

My tickets show up at the top when a new ticket is created even though i have a category for it, how can i fix it?

[sudden nexus]

hola ayuda porfavor

[ionic path]

Dashboard → Category → Category Created/Opened

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[ionic path]

↑

[hasty pecan]

it's have way to see ticket that I already close? but in another server.

[limber portal]

You can ask server staff for the transcript

[earnest torrent]

it wont let me claim tickets and wont let my test account make tickets

[earnest torrent]

@safe prairie

ok

sorry Tiz

[limber portal]

Hey,

• Claiming is currently premium only

• Can you run /debug in the channel with the create a ticket panel please

[earnest torrent]

why

ima just use a free obt

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[surreal marsh]

Hi, how do I cancel a recurring subscription? I want to pay for this month but not in the future

Nevermind I found it out, thanks :)

[amber ermine]

Noting that the bot is rather quick to enact cooldowns / timeouts to avoid being rate limited and very slow at deleting, renaming or otherwise modifying ticket channels.

The bot is online and has all the correct permissions but takes an extreme amount of time to handle any provided action and in some instances (such as closing a ticket) will send the confirmation / control message prompt repeatedly.

Is this a normal issue caused by an outage / downtime or is there something I need to change on my end.

Note: I couldn't find an accurate solution to this in the FAQ nor by searching the same so I do apologize if i missed out on some guideline / etiquitte i was supposed to follow.

e.g. this ticket is pending deletion for at least 5 minutes

right and the debug output

[amber ermine]

Last post for the time being, but here's an example of the control message being delayed (same ticket channel, its showing up now)

[limber portal]

Hi,

that is pretty odd, has this been occuring for a long time or has it only started recently?

[amber ermine]

I've only just started to use the bot, mainly aiming to test it on one of my smaller servers before shifting it to the main.

[limber portal]

I would recommend you #🎫│make-a-ticket, this is something staff will need to look at

[amber ermine]

👍🏻 Alrighty.

Thanks for your time either way.

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[next bloom]

Can I change the bot image?

[thick magnet]

i bought premium but still have the normal bot what do i do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! You currently can't

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[light jackal]

I have bought premium, it worked for a few days, but now in the Dashboard it says I don't have Premium. If I try to buy it again, it says I already have premium.

[cunning birch]

How do I set the thing to ping my support team when a ticket is made?

[restive condor]

Hey there! May you screenshot what your dashboard says?

$pc 690358836426571848

[humble sequoia]

Premium Check

I was unable to detect a premium server for @light jackal.

Found 19 servers in total and 0 with premium and permission

[restive condor]

Hey there! Add the support role mention (see below) to your Dashboard > Panel Configs > Ticket > Ticket Message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[cunning birch]

Thanks^^

[restive condor]

No problem

[restive condor]

How did you purchase premium?

[light jackal]

App Directory

[kind ginkgo]

Hello. I need help. I have Ticket Tool as a ticket system and when you close a ticket it is closed but also deleted directly and I can't find an option to turn this off in the dashboard. Is anyone familiar with it?

(ping with reply)

[restive condor]

Are you after purchasing it?

[light jackal]

I purchased it 3 days ago

[restive condor]

Hey there! Dashboard > Panel Configs > General > Enable Two Step Ticket

[restive condor]

Did the status ever update?

[light jackal]

??

[restive condor]

Here, did the premium status change to premium at any point?

[light jackal]

yeah it worked till today

[twin coyote]

"components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`"

[pulsar mica]

ich bauche mal hilfe beim fivem tamplete

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[twin coyote]

"components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`"
whats this

[severe path]

[simple dome]

Can I be a staff member

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[limber portal]

^^

[slow quest]

ها

[warm zephyr]

Rules

/rules

[simple dome]

Ok

[kind ginkgo]

🏓
context: #834471971089678378 message

[restive condor]

Is it possible you were using the trial period?

[light jackal]

No

[restive condor]

If you go to your server, to tickettool's profile, do you seethis emoji on it's profile saying ''this server has tickettool premium''

[light jackal]

No but if i try to upgrade it it says it has already premium

[restive condor]

Have you had premium on that server before?

[light jackal]

Yeah
But it went out and I bought it again

[light jackal]

But it was bougt by another person before

[restive condor]

Did the subscription period for which they paid for end yet?

[light jackal]

Yes

[restive condor]

Did the payment that you made three days ago, go through with no problems? Or was it declined, or was it cancelled/revoked from/by your credit card?

[light jackal]

I had no Proplems
It it also boked on my paypal/bank acc

[restive condor]

If that's the case, you are going to have to contact Discord as it's them who handles these payments

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[jade topaz]

is it possible to make it so when you click the dropdown menu and pick a panel option it shows the panel embed where its only visible to the person clicking on it? then from there you can open a ticket directly from the embed if that made any sense, kind of hard to explain

[jade topaz]

@restive condor

[restive condor]

Hey there! If I'm understanding this correctly, what you are trying to achieve is:

Once someone picks an option in the dropdown menu, a message just visible to the user with information regarding that ticket type, from which they would open the ticket, correct?

[restive condor]

In the future if you don't get a response here, please #🎫│make-a-ticket

[jade topaz]

yea that's what I was trying to do but couldn't figure out if its possible, is it possible and I'm just not doing it correctly?

[restive condor]

No, unfortunately that's currently not possible.
You will have to add the different descriptions in the embed attached or in a seperate mesage.

You can also add a short description to each dropdown option.

You can suggest this feature in #💡│suggestions (See pins on how to make a suggestion)

[scenic plinth]

Hello everyone!

As a reminder, ticketing support will be closed for the holidays to allow staff well deserved time off for the holiday season. Pinging or direct messaging staff will result in a 7 day ban from our support server.

If you are in need of support during this time, please ask in this channel and await a fellow members response. Support Team Members are not required to respond to you.

Our server is scheduled to reopen <t:1703595600:F>. See [this announcement](#📣│server-news message).

Thank you for your cooperation, and Happy Holidays from the Ticket Tool Team!