📣│server-news

[tired marten]

<@&704865492749516820> | Daily Polls

Hey everyone, today we'll be launching a brand new channel for the community, this is #📊│weekly-poll, in it you will be able to vote daily for a multiple choice question and comment with others about it! To get notified of the daily poll, make sure to get the <@&997017128228106271> role from our self roles menu in #📂│information.

We will release the first poll really soon so make sure to get the role!

Pablo

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>

Did you see? We are verified 🙂

Thank you to everyone who uses Ticket Tool for helping us become who we are Today!

[lyric mesa]

Ticket Tool Support Server Lockdown

The Ticket Tool Support Server will be locked down while we work on this maintenance outage. More details can be found here, #📣│bot-news message

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members of the following teams to assist our customers in Support Tickets for Languages:

🇯🇴 Arabic Support Team
🇧🇷 Portuguese Support Team

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.
ﾠ

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord
ﾠ

Apply

If you are interested in applying for a position in one or more of the Support Teams use the buttons labeled with 🇯🇴 or 🇧🇷
You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

Only click on flag if you wish to begin the application process.

[tired marten]

<@&571351015773831168> <@&704865492749516820> | Support Applications

Want to join the Ticket Tool Support Team? This is your opportunity, applications for the Portuguese and Arabic support teams are now open! If you are fluent in either of the two languages, read the embed above and use the buttons respectively. If you don't speak either of these languages your application will be automatically rejected.

Ticket Tool Management

[lyric mesa]

@everyone
Ticket Tool has hit over 2 million servers!! Thank you to everyone for their continuous support for the bot and make stay tuned for what we have in store for all of you... make sure to check out #🎉│giveaways within the next couple of hours!

[lyric mesa]

<@&704865492749516820> <@&571351015773831168> <@&585552624124690567>
Dear Ticket Tool Community,

We have just opened up our Server Subscriptions within the Ticket Tool Support Server.
Click here - https://canary.discord.com/channels/509192800865353738/role-subscriptions - to check it out!

Our "Give Back" tier is just for some users if you love Ticket Tool so much that you would like to give back to the team with no reward. But if that isn't your "cup of tea" - you can subscribe to the "Premium Server Access" tier. This tier gives you access to a monthly Q&A we schedule with our team and the TTS server subscribers. As well as gain access to our exclusive giveaways, premium / prioritized support, private chats with our team members - and more!!!

All of the profits from the Server Subscribers within the Ticket Tool Support Server will be given back to the community!! These will give some more funding towards our event prizes, giveaway prizes and holiday drops!

We appreciate you all and thank you so much for being apart of the Ticket Tool Community!

Please reach out if you have any questions or concerns, thanks!

~
Dev
- Ticket Tool / Team Lead

P.S. - Ticket Tool Premium for the Discord Bot can NOT be bought through our server subscriptions

[lyric mesa]

Server has been locked down. More information to come.

We are aware the bot and dashboard are having some technical difficulties. Please be patient as we investigate the problem and push a fix

[weak plover]

❄️ Support closure

As per tradition, support will be closed from the time of this announcement up until the 27th of December to allow our staff team to spend time with their families for the holidays.

#🆘│community-support will be left open and staff may respond there, but are not required to. Pinging staff members during this time will result in strict moderator action.

Happy holidays from Ticket Tool Management

[fallow shard]

I'm still on call to fix outages, just general questions will need to wait.

[lyric mesa]

@everyone
Hello Ticket Tool Community!

It is once again the first day of a new year and we did not want to let slip this opportunity to pause and check all the changes we have gone through 2022.

On November 26th, 2022 we reached a huge milestone, 2 million servers! We want to thank you all for all the support you have given us, especially this year, just within 373 days Ticket Tool grew by 1 million servers and we would not have achieved us without each one of you who implemented our bot to optimize your support systems.

This year brought huge challenges to our development yet we are thankful for all the understanding and support you showed to our team during the outages we faced in 2022, big features are awaiting everyone early in 2023 so make sure to be around to be the first to know them.

Last but most importantly we are deeply thankful for every member that has made part of our <@&540295656720302081> this year! Without them this project would not have succeeded, every single member has invested a vast amount of time to assist you, so please join us to thank them for their voluntary service!

Have a great 2023 and we hope to see you around!

Dev
Ticket Tool Operations Lead

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>
The Ticket Tool Team has created a live Q&A Coming soon for our Server Subscribers!
Feel free to subscribe to the Discord Server under "Premium Server Access" to check it out and ask your questions.
https://discordapp.com/channels/509192800865353738/role-subscriptions

[tired marten]

<@&571351015773831168> <@&704865492749516820> | Q&A with the Ticket Tool Team!

Hello everyone!

This upcoming <t:1677099600:F> we will be hosting our first-ever Q&A at Ticket Tool! We'll be answering questions brought up by our <@&1052341812582436909> users and our Premium Subscribers! Throughout the event, we will choose questions asked by the attendents so make sure to join and ask any questions you want to be answered by our Development Team themselves, anything from our history to the currently developing features is welcome!

See you all there!

https://discord.gg/EcFgJZCC?event=1076976996309024788

Yareaj
Ticket Tool Management

[lyric mesa]

@everyone
Important Announcement!!
Support Team applications are open for ALL languages, even the ones we don't support!
Read through the panel below and apply if you fit the criteria and are interested. Good luck to all!

For servers subscribed to this announcement, please view the TT Support Server under Server News to apply

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members to assist our customers in Support Tickets for any languages, including English!

**Note: **You can apply for ANY language, even if we don't have support for that language yet. We might create new teams. If you only speak English, you can apply as well!
ﾠ

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord
ﾠ

Apply

If you are interested in applying for a position in one or more of the Support Teams use the button below to create an application

You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

Only click on the button if you wish to begin the application process.

[tired marten]

<@&571351015773831168> <@&704865492749516820> <@&930506468850036786>

Event starting now!!! https://discord.gg/EcFgJZCC?event=1076976996309024788

[weak plover]

A small update on the applications:

We've received over 500 applications, and continue to receive more as of the time of writing. Keeping this in mind, please understand that results of the application can take 2 weeks or more to be published.

Please do not make tickets asking about the status of your application, this will result in an immediate denial. A message will be sent here once the review process is completed.

[vernal chasm]

Application phase has now ended. Thank you to everyone who applied!

We're still going through all the apps. If your application is not being accepted, you won't be contacted.

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members of the following teams to assist our customers in Support Tickets for Languages:

🇯🇴 Arabic Support Team
🇫🇷 French Support Team

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord

Apply

If you are interested in applying for a position in one or more of the Support Teams use the buttons labeled with 🇯🇴 or 🇫🇷
You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

Only click on flag if you wish to begin the application process.

[tired marten]

<@&571351015773831168> <@&704865492749516820> | Support Team Applications

Hello there! Are you wanting to join the Ticket Tool Support Team? Well, this is your chance, applications for our Arabic and French teams are open! If you know one, or both of these languages, check the embed above and apply! Make sure to read the whole embed, as skipping instructions will lead to an automatic rejection of your application.

Good luck!

Yareaj
Ticket Tool Management

[wind widget]

<@&571351015773831168> <@&704865492749516820> | Support Team Applications

Just a reminder we have Arabic and French applications above. We will be closing them in approximately 48 hours so make sure you start it before then if interested. We are still reviewing existing applications as well.

[tired marten]

Applications have been closed, thanks for everyone who took time to apply! We will be reviewing applications and reaching out to the selected applicants!

-
Yareaj
Ticket Tool Management

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members of the following teams to assist our customers in Support Tickets for Languages:

🇯🇴 Arabic Support Team

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord

Apply

If you are interested in applying for a position in one or more of the Support Teams use the button labeled 🇯🇴
You will have 14 days to submit your application from when this message was sent. Any late applications will not be reviewed or accepted.

Only click on the flag if you wish to begin the application process.

[tired marten]

<@&571351015773831168> <@&704865492749516820> <@&997029796519358545> | Support Team Applications

Hello there everyone!

Today we are opening our applications for the Arabic Support Team, you will be able to apply until <t:1689012480:D>. If you are a fluent Arabic speaker apply now! Make sure you meet the stated requirements in order to prevent your application being automatically rejected.

Good luck to everyone

Yareaj
Ticket Tool Management

[tired marten]

Apps have been closed! Thanks for everyone who applied :D

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members of the following teams to assist our customers in Support Tickets for Languages:

🇯🇴 Arabic Support Team
🇫🇷 French Support Team
🇪🇸 Spanish Support Team
**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord

Apply

If you are interested in applying for a position in one or more of the Support Teams use the buttons labeled with 🇯🇴, 🇫🇷 or 🇪🇸
You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

Only click on flag if you wish to begin the application process.

[weak plover]

[<@&571351015773831168>] Support Team Applications

Hello everyone 👋

The Ticket Tool Support Team is currently seeking new support members for the Arabic, French, and Spanish Support Teams. If you are fluent in any of these languages and have a good understanding of Ticket Tool, we highly encourage you to apply! Ensure that you read over all the requirements given here (#📣│server-news message) before applying. The applications will close on <t:1700765220:F>

Good Luck!
||<@&704865492749516820> <@&997029796519358545> <@&997029706543140928> <@&997029751887773697> ||

[tired marten]

Support Team Applications

Hey there!

Thanks for everyone who applied, we are excited to see so many people interested to join us in providing support to our community! As of now applications have been closed, let the chaos begin! If your application is successful you will be notified within this upcoming week. However do not feel down if you did not make it into the team this time, you can reapply once we open the applications later on!

Thanks again everyone

-
Ticket Tool Management

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>

TO: Ticket Tool Community Members
FROM: Dev / Ticket Tool Lead
SUBJECT: Update on Support Availability and Service Resumption

Dear Ticket Tool Community,

I hope you are all doing well. I'm reaching out to share some important updates regarding our support schedule and service operations.

Please be informed that support for Ticket Tool will be on a brief hiatus from <t:1703379600:F> to <t:1703595600:F>. This break is to ensure our dedicated team enjoys some well-deserved rest and quality time during the holiday season.

Please be aware, while our support services will reopen on <t:1703595600:F>, responses to tickets may be delayed until <t:1704200400:D>. Our team will be working diligently to address all inquiries, but we ask for your patience and understanding as response times may be longer than usual during this period.

Additionally, to ensure the well-being of our staff and respect their time off, we will be implementing a strict guideline during the closure period. Any user who pings anyone from the staff team from <t:1703379600:F> to <t:1703595600:F> will face a 7-day ban from the support server. This measure is crucial to allow our team to enjoy their well-deserved break without interruptions. After the above time period, the moderation guidelines will go back to normal (it is still against the rules.)

We care deeply about both our community and our staff. These guidelines are in place to maintain a respectful and supportive environment for everyone involved. Your cooperation and understanding are greatly appreciated. Thank you for being a valued part of our community. Wishing everyone a safe and joyous holiday season.

Warm regards,
Dev

Be sure to check out the giveaways going on in #🎉│giveaways!

[lyric mesa]

@everyone
Hello there Ticket Tool!

It is once again the first day of a new year and we did not want to let slip this opportunity to pause and check all the changes we have gone through 2023.

Starting 2023, we had just about 2.1 millions servers using Ticket Tool and as of right now, we are at 2,995,476 servers. We are so grateful for all of the support and so close to hitting 3 million and we can't wait to share that experience with you all. In 2023, we also opened support applications and had over 500+ applications, we partnered with Discord to introduce easier ways to purchase premium, and we have made a ton of changes to the bot and dashboard.

This year brought some challenges to our development and operation departments, yet we go through it and are thankful for all the understanding and support you all showed to our teams.

We have some plans currently in the work for the bot and can't wait to show you all when it is finished. We are taking it slow to make sure it is done the best it can be, but we promise, its coming eventually.

Thank you again, happy near years to everyone, stay safe and can't wait to chat with you.

~
Ticket Tool Management

@lyric mesa
@fallow shard
@weak plover
@vernal chasm
@wind widget
@tired marten
@silk path

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>

Dear Ticket Tool Community,

BREAKING NEWS!!!
Today, we're thrilled to share that we've surpassed 3 million servers! 🚀

This journey began with a simple idea but look at it now. What we have achieved together is far beyond our wildest dreams. Each of you, from server admins to daily users, played a pivotal role in this milestone. Your feedback, support, and enthusiasm have been the driving force behind every update and feature we've introduced.

We also would like to thank our fantastic <@&540295656720302081> for their dedication, expertise, and unwavering commitment to providing top-notch assistance that has been instrumental in this achievement. Day in and day out, they've tackled queries, solved issues, and ensured our users have a smooth, enjoyable experience with Ticket Tool.

To celebrate this milestone, we're rolling out a few giveaways within the next few minutes in #🎉│giveaways. As we said in our New Year's post above, We have some plans currently in the work for the bot, and we can't wait to show you all when it is finished. We are taking it slow to ensure it is done the best it can be, but we promise it will come eventually.

We want to extend our heartfelt thanks to each of you. Whether you've been with us from the start or just started using Ticket Tool, your trust in us for your Discord Server keeps us going. Here's to many more milestones together!

~
Ticket Tool Management

@lyric mesa
@fallow shard
@weak plover
@vernal chasm
@wind widget
@tired marten
@silk path

[weak plover]

[<@&571351015773831168> / <@&704865492749516820>] Server Moderator Applications

Hello everyone!

We are currently seeking to recruit 2-4 aspiring individuals to our Moderation Team. Do note that this is not a Support Team position.
If you have experience in moderation and would like to join our team, please review the panel above for further instructions.
[#📣│server-news message]

~
Ticket Tool HR

[lyric mesa]

[ <@&704865492749516820> / <@&571351015773831168>]

Ticket Tool Impersonation / Official Accounts

Hello all!

For the past few months, its been coming up more and more to me how there are people attempting to impersonate Ticket Tool and our servers/accounts. Below are pinging/linking our official Discord bots, support server, social media accounts, and website. If you or a friend, or anyone on Discord is ever unsure if it is the "real thing", we are happy to answer any questions within this support sever.

General reminder... Ticket Tool Staff will never ask for your password. So don't give anyone it!

Stay safe on Discord y'all!

discord.gg/tickettool
@plush ruin
Bot/User ID: 557628352828014614 | https://discord.com/application-directory/557628352828014614
@gilded parcel
Bot/User ID: 722196398635745312
Website
https://tickettool.xyz/
YouTube
@tickettoolbot | https://www.youtube.com/channel/UC4dVpwfQLcuoIjwkPHg1xNQ
Twitter
@Ticket_Tool | https://twitter.com/Ticket_Tool
Instagram
@ticket_tool | https://www.instagram.com/ticket_tool/

~
@lyric mesa

Ticket Tool (@Ticket_Tool) on X

Official Twitter of the @discord bot, Ticket Tool. Whether it be for Support, Sales, or Suggestions, Ticket Tool can do it all! Trusted in over 3Mil+ servers!

Twitter

[weak plover]

Moderator applications are now closed. We will be reviewing the applications and contacting passers within one week from this announced.

[wind widget]

[<@&571351015773831168> / <@&704865492749516820>] January Update

Hello everyone!

We have had a great start to 2024 with over 1000 tickets handled by our amazing support team.

Our support team has gone through a few changes this month. We started off with @pliant dome, @inner cairn and @split hemlock passing their probations. We also had @vagrant spindle join as a probie and pass probation this month. @opal sleet has also increased his duties by joining the moderator team.

It's not all been new people though as we unfortunately said goodbye to @opaque elk from the support team and @solemn meadow from the moderation team. We would like to take this opportunity to thank them both for everything they have done to help out.

We have reviewed our moderator applications and accepted 2 new moderators. A big welcome to @blazing arch and @dusky trellis!

Thank you everyone on behalf of Ticket Tool Management

~
Swift

[gilded parcel]

This is the new Application Panel for Multiple languages

We are now looking for new Support Team members!

We are currently looking for members to assist our customers in Support Tickets for these languages:

• Arabic
• French
• German
• Portuguese
• Spanish

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak the Language you pick alongside English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets.
• You need to be familiar with the Ticket Tool Bot and Dashboard.

-# Note: You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Apply:

You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

-# Applications close in <t:1750681454:R> - don't wait until the last minute!

[wind widget]

[<@&571351015773831168>] Support Team Applications

Hi all 👋

The Ticket Tool Support Team is currently seeking new support members for the Arabic, French, and German Support Teams. If you are fluent in any of these languages and belive you are able to help others use Ticket Tool, we highly encourage you to apply! Ensure that you read over all the requirements given here (#📣│server-news message) before applying. The applications will close on <t:1709161800:f>

Good Luck!
||<@&704865492749516820> <@&997029796519358545> <@&997029706543140928> <@&997029774784483328> ||

[silk path]

Ticket Tool Q&A

[<@&571351015773831168> <@&704865492749516820> ]

Heyas!

Starting the first week of May, our Development Team will be answering questions brought up by our Server & Ticket Tool Premium subscribers as a way to give back.

If you would like to have your questions answered, refer to our server shops Premium Server Access Discord tier, where you will gain perks such as specialized events, giveaways, and curated channels for our premium members.

All members will be welcomed to attend, but only questions asked by these members will be answered.

See you there!

https://discord.com/events/509192800865353738/1228106587525091418

[silk path]

February-April Update

[ <@&571351015773831168> <@&704865492749516820> ]

Heyas again!

Over the past few months, we have had several changes made to the Support Team.

@shadow thicket and @thick obsidian both joined our Support Team, and 3v has since passed their probationary phase. @mossy imp has also recently joined our Moderation Team.

Unfortunately we also have had to say goodbye to several members, including @wheat quartz & @thin epoch from our Arabic Support Team, @pliant island from our German Team, and @wind widget, who has been a crucial part of our Management Team since 2021. We wish you all the best on your future endeavors and thank you for your commitment to our team.

As always, we thank our amazing Support members for volunteering their time to provide you with efficient responses to your inquires. Thank you for having a positive impact to our team as a whole.

Thank you everyone on behalf of Ticket Tool Management

[gilded parcel]

We are now looking for new Support Team members!!

We are in the process of opening up a Turkish & Portuguese support team and are currently looking for Support Team members who speak those languages to join those teams.

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language(s) which you apply for fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord
• You will need to be at-least 16 years of age

Apply

If you are interested in applying for a position in one or more of the Support Teams use the button below!
You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

Only click the button below if you wish to begin the application process.

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>

[lyric mesa]

Did you get pinged in this server?
Yes you did! Our member role was pinged by mistake in #🆘│community-support by one of our staff members who was trying to support a user and used the role as an example. By no means was this intentional or an act to disrespect this server. We try to leave the pings to as few as possible unless you have self roles from #📂│information .
Apologies for the confusion. Have a great day!

[gilded parcel]

Partnership Applications

We are accepting new partners in the Ticket Tool Partner Program!

Benefits

As a <@&797271313919377438> you get a number of benefits

• Ticket Tool Premium
• Hoisted partner role on this server
• Special Support from our Support Team

Requirements to apply

The only real requirement that we have, is that you use Ticket Tool regularly. We're not just looking for the biggest Servers out there, but for servers that rely on Ticket Tool on a daily basis. Servers who make good use of our Bot and use creative ways of using Ticket Tool have a very good chance of being accepted.

Server size is something that will boost your application massively, but is not the deciding factor.

Partner obligations

Once you're an official <@&797271313919377438>, you're obliged to follow a few set rules.

1. Announcement
   Every partner has to send out an announcement, notifying their users of our partnership. It has to include the link to our website and an invite link to our bot. A ping is not required. This announcement has to be sent upon renewals as well.

2. Panel Footer
   All of your panels need to have your footer say: "Official Ticket Tool Partner". You may use variations of that, including having that in your servers native language.

3. Follow Discords ToS
   This should be obvious, but we're stating it here anyway.

Apply for Partnership

[vernal chasm]

We're looking for new Ticket Tool Partners

It's been a while, but we're finally opening up applications to our partner program again! By creating a ticket on the panel above you can send your application.

Please read everything carefully. This application phase will be active until <t:1717131599:f>

I'm looking forward to seeing your application! Feel free to ask your question either in a ticket or a public channel on this server (Pinging not allowed)

<@&571351015773831168> <@&704865492749516820>

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members to assist our customers in Support Tickets as part of the:

🇯🇴 Arabic Support Team

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language, you are applying for, fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord

Apply

If you are interested in applying for a position in the Arabic Support Team, use the button labeled 🇯🇴
You will have 14 days to submit your application from when this message was sent. Any late applications will not be reviewed or accepted.

Only click on the flag if you wish to begin the application process.

Apply for Arabic Support

[crude holly]

[ <@&571351015773831168> ] Support Team Applications

Hello,

The Ticket Tool Support Team is currently seeking new support members for the Arabic Support Team. If you are fluent in Arabic and believe you are able to help others use Ticket Tool, we highly encourage you to apply! Ensure that you read over all the requirements given here (⁠ #📣│server-news message⁠ ) before applying. The applications will close on <t:1717459200>.

Good Luck!
||<@&704865492749516820> <@&997029796519358545> ||

[vernal chasm]

Partnership Applications Update

We're reviewing the partnership applications really soon. If you haven't submitted your application yet, now is the time!

Note: We're not contacting you right away. We're waiting for all the applications to come in and then review all of them together. It's not first come, first serve

[vernal chasm]

Partnership Applications are closed. We're now reviewing all applications and will accept the first partners very soon!

[crude holly]

[ <@&571351015773831168> ] Portuguese Support Now Available!

We are excited to announce that we have now re-opened Portuguese Support! 🇵🇹🇧🇷

If you speak Portuguese and need assistance, you can now open a support ticket in your preferred language.
Simply click the Português button in the https://discord.com/channels/509192800865353738/571706435449257997 channel to get started.

Estamos aqui para ajudar!

Thank you,

• Satisfy, Support Team Manager
  ||<@&704865492749516820><@&997029822326898748>||

[crude holly]

Ticket Tool Operations - Monthly Report for August 2024

Support & Operations

• Staff Team Overview:

  • Milestones:
    This month, we're pleased to recognize the following team members for their continued dedication:
    • Jstitch メ(.jstitch) celebrated 1 year with the staff team on August 3rd.
    • ACCL (accl) reached the 6 month milestone with the staff team on August 10th.
    • HUGO (6hugo9) celebrated 2 years with the staff team on August 19th.
    • 3v. (3v.dev) marked their 6 month milestone with the staff team on August 26th.

• Support Ticket Overview:

  • Total Support Tickets Handled: 1144
  • Language Breakdown:
    • English: 885
    • Portuguese: 74
    • French: 58
    • Spanish: 52
    • Arabic: 43
    • German: 32

||<@&571351015773831168><@&704865492749516820>||

[gilded parcel]

We are now looking for new Support Team members!!

We are currently looking for members to assist our customers in Support Tickets as part of the:

🇯🇴 Arabic Support Team

**Note: **You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak the language, you are applying for, fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
• You need to be active and familiar with Discord

Apply

If you are interested in applying for a position in the Arabic Support Team, use the button labeled 🇯🇴
You will have 14 days to submit your application from when this message was sent. Any late applications will not be reviewed or accepted.

Only click on the flag if you wish to begin the application process.

Apply for Arabic Support

[crude holly]

[ <@&571351015773831168> ] Support Team Applications

Hello,

The Ticket Tool Support Team is currently seeking new support members for the Arabic Support Team. If you are fluent in Arabic and believe you are able to help others use Ticket Tool, we highly encourage you to apply! Ensure that you read over all the requirements given here (⁠ #📣│server-news message ) before applying. The applications will close on <t:1728745200> (<t:1728745200:R>).

Good Luck!
||<@&704865492749516820> <@&997029796519358545> ||

[crude holly]

Ticket Tool Operations - Monthly Report for September 2024

Support & Operations

• Staff Team Overview:

  • New Staff Members:
    This month, we're pleased to welcome the following user to our Ticket Tool Support Team:
    • Maud (maud_1) has rejoined the Support Team on September 19th.
  • Milestones:
    This month, we're pleased to recognize the following team member for their continued dedication:
    • 𝖄𝖆𝖗𝖊𝖆𝖏 (yareaj_) celebrated 3 years with the staff team on September 20th.

• Support Ticket Overview:

  • Total Support Tickets Handled: 837
  • Language Breakdown:
    • English: 667
    • Portuguese: 41
    • French: 21
    • Spanish: 25
    • Arabic: 43
    • German: 40

||<@&571351015773831168><@&704865492749516820>||

[crude holly]

Ticket Tool Operations - Monthly Report for October 2024

Support & Operations

• Staff Team Overview:

  • New Staff Members:
    This month, we're pleased to welcome the following user to our Ticket Tool Support Team:
    • Yahya (yahiya) has joined the Support Team on October 23th.
    • JOKER (kr_j) has joined the Support Team on October 23th.
  • Milestones:
    This month, we're pleased to recognize the following team member for their continued dedication:
    • Lupus (lupusreaper) celebrated 2 years with the staff team on September 12th.

• Support Ticket Overview:

  • Total Support Tickets Handled: 900
  • Language Breakdown:
    • English: 714
    • Arabic: 72
    • Portuguese: 45
    • German: 24
    • French: 23
    • Spanish: 22

||<@&571351015773831168><@&704865492749516820>||

[vernal chasm]

*BLACK FRIDAY SALE!* ||@everyone ||

It is black friday, which means we have something for you!

Until December 2nd you can get the Yearly subscription of Ticket Tool Premium for 10% off the original price. That's on top of the already existing discount for yearly subs.

And the best thing? Once redeemed, you'll keep the price. Lock in your price now!

At checkout, use the following code to get the discount:

BLACKFRIDAY24

-# Discount active until December 2nd, 11pm UST | Only usable via our Website ticket tool.xyz/premium

[crude holly]

Ticket Tool Operations - Monthly Report for November 2024

Support & Operations

• Staff Team Overview:

  • Special Occasions:
    This month, we're pleased to announce that the Ticket Tool Support server became 6 years old on November 6th.

• Support Ticket Overview:

  • Total Support Tickets Handled: 872
  • Language Breakdown:
    • English: 666
    • Arabic: 90
    • Portuguese: 40
    • German: 33
    • Spanish: 25
    • French: 18

||<@&571351015773831168><@&704865492749516820>||

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>
Hello and Happy Holidays! 🎄✨

As the holiday season approaches, we want to ensure our Ticket Tool Staff Team has the opportunity to relax and spend time with their loved ones. With +/- 90% of our team celebrating Christmas and New Year’s, we’ve made adjustments to our Hours of Operation to allow them this well-deserved break.

Holiday Hours of Operation

Now through December 22:
Normal Operations (24/7 Support)

December 23 at 6:00 PM EST – December 26 at 6:00 PM EST:
Support tickets will be temporarily closed.
Community Support will remain open with slow mode enabled.

December 26 at 6:00 PM EST – December 30:
Normal Operations (24/7 Support)

December 31 at 12:00 PM (Noon) EST – January 1 at 12:00 PM (Noon) EST:
Support tickets will be temporarily closed again.
Community Support will continue with slow mode.

Important Guidelines

During this time, pinging staff members is strictly prohibited unless a staff member explicitly tells you otherwise. Violations of this policy will result in a 7-day ban from the support server. Please respect the team’s need for a break.

As always, in the rare event of an outage, our Team Leads will be available to address issues as needed.

If you have any questions or concerns, feel free to open a ticket before the holiday closures. We appreciate your understanding and cooperation during this time!

Wishing you all a safe and joyful holiday season,
The Ticket Tool Management Team

[lyric mesa]

https://tenor.com/view/happy-new-year-new-year-hny-happynewyear-new-year-dance-gif-7218377676103985022

Ticket Tool has returned to normal operations. Happy New Years!

[crude holly]

Ticket Tool Operations - Monthly Report for December 2024

Support & Operations

• Staff Team Overview:

  • Milestones:
    This month, we're pleased to recognize the following team member(s) for their continued dedication:
    • disturBANce (danielvf_) celebrated 1 year with the staff team on December 2nd
    • emmay (heyemmay) celebrated 1 year with the staff team on December 2nd
    • FranKi1902 (franki1902.) celebrated 6 months with the staff team on December 7th
    • Prizafal (prizafal) celebrated 3 years with the staff team on December 29th

• Support Ticket Overview:

  • Total Support Tickets Handled: 884
  • Language breakdown:
    • Arabic: 87
    • English: 659
    • French: 23
    • German: 21
    • Portuguese: 64
    • Spanish: 30

|| <@&571351015773831168> <@&704865492749516820> ||

[crude holly]

Ticket Tool Operations - Monthly Report for January 2025

Support & Operations

• Staff Team Overview
  • Milestones:
    This month, we are pleased to recognize the following team member for their continued dedication and hard work:
    • @vagrant spindle celebrated 1 year with the staff team on January 22nd
• Support Ticket Overview
  • Total Tickets Handled: 1114
  • Tickets Handled by Language:
    • English: 853
    • Arabic: 80
    • Portuguese: 72
    • Spanish: 52
    • German: 32
    • French: 25

|| <@&571351015773831168> <@&704865492749516820> ||

[lyric mesa]

@everyone

🎉 4 MILLION SERVERS! 🎉

We did it! Ticket Tool has officially reached 4 million servers—and it’s all thanks to YOU! 🚀

From small communities to massive organizations, you’ve made Ticket Tool the go-to application for ticketing in your Discord servers. Your trust, feedback, and support fuel our passion to keep improving and delivering the best experience possible.

We’re beyond grateful for every user, admin, and server that has been part of this journey. This milestone belongs to all of you!

We have posted some exciting giveaways in the #🎉│giveaways channel (and in #special-giveaways if you have the <@&535595160189403136> role or has a Server Membership role). Here’s to the next million! 🥂

~
Best,
Ticket Tool Staff Team

[crude holly]

Ticket Tool Operations - Monthly Report for February 2025

Support & Operations

• Staff Team Overview
  • Milestones:
    This month, we are pleased to recognize the following team members for their continued dedication and hard work:
    • @mossy imp celebrated 1 year with the staff team on February 10th
    • @thick obsidian celebrated 1 year with the staff team on February 26th
    • @prime plinth celebrated 2 years with the staff team on February 26th
    • @wheat osprey celebrated 2 years with the staff team on February 26th
    • @stuck nacelle celebrated 2 years with the staff team on February 27th
    • @weak plover celebrated 4 years with the staff team on February 27th
• Support Ticket Overview
  • Total Tickets Handled: 985
  • Tickets Handled by Language:
    • English: 744
    • Arabic: 76
    • Portuguese: 56
    • Spanish: 55
    • French: 30
    • German: 24

|| <@&571351015773831168> <@&704865492749516820> ||

[gilded parcel]

We are now looking for new Moderators!

We are currently looking for members to assist our team by carrying out moderation on our support server.
ﾠ

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team.
• You need to be familiar with the server rules.
ﾠ

Apply:

If you are interested in applying, react with :tools:, You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :tools: if you wish to begin the application process. **

[crude holly]

[ <@&571351015773831168> ] Moderator Applications

Hello,

We are currently seeking new moderators. If you are fluent in English and believe you are able to moderate our community, we highly encourage you to apply! Ensure that you read over all the requirements given here (#📣│server-news message) before applying. The applications will close on <t:1742145960> (<t:1742145960:R>).

Good Luck!

||<@&704865492749516820>||

[gilded parcel]

We are currently looking for members to join our community team!

This is a new addition to our community operations. Application for our community team is not a full-time support position but may lead to opportunities in the future to become a full-time support member.

Members applying will be primarily tasked with video production processes.

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with other members of the team.
• You need to be familiar with the Ticket Tool Bot and Dashboard.
• A working microphone is not required, but preferred.
• Access to a working PC or laptop is required
• A basic understanding of Ticket Tool is required

Apply:

If you are interested in applying for a position in applying for this team click the :flag_gb: button below. You will have a period of 10 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :flag_gb: if you wish to begin the application process. **

[silk path]

[ <@&571351015773831168> ] Community Team Applications

Hello,

We are currently seeking new members for our Community Team. If you are fluent in English and have experience in video productions, we encourage you to apply! Ensure you have read all the application [requirements](#📣│server-news message) before applying. All applications must be submitted by <t:1744059600:f> (<t:1744059600:R>).

This is not a full-time Support Team position, but it may lead to such positions in the future.

Good luck!

[crude holly]

Ticket Tool Operations - Monthly Report for March 2025

Staff Team Overview

We welcome the following new members to the staff team:

• @velvet sail joined the Moderation team on March 27th
• @quiet pumice joined the Moderation team on March 27th

We recognize the following team member for their dedication:

• @neat river celebrated 6 months with the staff team on March 12th

Support Ticket Overview

      Language           | Tickets
      -------------------|--------
      Total Tickets      |   1264
      English            |   1012
      Arabic             |    106
      Portuguese         |     46
      French             |     37
      Spanish            |     35
      German             |     28

|| <@&571351015773831168> <@&704865492749516820> ||

[crude holly]

Ticket Tool Operations - Monthly Report for April 2025

Staff Team Overview

We recognize the following team members for their dedication:

• @crude holly celebrated 4 years with the team on April 13th
• @sharp prawn celebrated 6 months with the team on April 23rd
• @faint mulch celebrated 6 months with the team on April 23rd

Support Ticket Overview

      Language           | Tickets
      -------------------|--------
      English            |    860
      Arabic             |     86
      Portuguese         |     77
      German             |     43
      Spanish            |     40
      French             |     32
      -------------------|--------
      Total Tickets      |   1138

|| <@&571351015773831168> <@&704865492749516820> ||

[crude holly]

Ticket Tool Operations - Monthly Report for May 2025

Staff Team Overview

We recognize the following team member for their dedication:

• @tawny cedar celebrated 3 years with the team on May 20th

Support Ticket Overview

Language           | Tickets
-------------------|--------
English            |    744
Arabic             |     86
Portuguese         |     74
Spanish            |     50
French             |     44
German             |     28
-------------------|--------
Total Tickets      |   1026

|| <@&571351015773831168> <@&704865492749516820> ||

[gilded parcel]

This is the new Application Panel for Multiple languages

We are now looking for new Support Team members!

We are currently looking for members to assist our customers in Support Tickets for these languages:

• Arabic
• French
• German
• Portuguese
• Spanish

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak the Language you pick alongside English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets.
• You need to be familiar with the Ticket Tool Bot and Dashboard.

-# Note: You can apply for more than one team and be in more than one team at once providing that you fluently speak the languages you apply for.

Apply:

You will have a period of 7 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

-# Applications close in <t:1750681540:R> - don't wait until the last minute!

[crude holly]

[ <@&571351015773831168> ] Support Team Applications

Hello,

The Ticket Tool Support Team is currently seeking new support members for the Arabic Support Team, French Support Team, German Support Team, Portuguese Support Team & Spanish Support Team. If you are fluent in any of the languages above alongside English and believe you are able to help others use Ticket Tool, we highly encourage you to apply! Ensure that you read over all the requirements given here (⁠ #📣│server-news message ) before applying. The applications will close on <t:1750680000> (<t:1750680000:R>).

Good Luck!
|| <@&704865492749516820> <@&997029796519358545> <@&997029706543140928> <@&997029774784483328> <@&997029822326898748> <@&997029751887773697> ||

[crude holly]

Support Team Applications Closed

Hello,

I'd like to thank everyone who applied. We will be reviewing the applications and contacting passers during the next few weeks.
-# Like it said in the application: We will not contact you if you have not passed the application.

[crude holly]

Ticket Tool Operations - Monthly Report for June 2025

Staff Team Overview

We recognize the following team member for their dedication:

• @silk path celebrated 4 years with the team on June 24th

Support Ticket Overview

Language           | Tickets
-------------------|--------
English            |    650
Arabic             |     74
Portuguese         |     63
Spanish            |     41
French             |     35
German             |     25
-------------------|--------
Total Tickets      |    888

|| <@&571351015773831168> <@&704865492749516820> ||

[gilded parcel]

We are currently looking for members to join our community team!

This is a new addition to our community operations. Application for our community team is not a full-time support position but may lead to opportunities in the future to become a full-time support member.

Members applying will be primarily tasked with video production processes, including, but not limited to, video recording, editing, graphic design, and voiceover design, depending on the position for which they are applying.

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with other members of the team.
• You need to be familiar with the Ticket Tool Bot and Dashboard.
• A working microphone is not required, but preferred.
• Access to a working PC or laptop is required
• A basic understanding of Ticket Tool is required

Apply:

If you are interested in applying for a position on this team, click the :flag_gb: button below. You will have a period of 10 days to submit your application from the time this message is sent. Any late applications will not be reviewed or accepted.

Only click on :flag_gb: if you wish to begin the application process.

[silk path]

[ <@&571351015773831168> ] Community Team Applications

Hello,

We are currently seeking new members for our Community Team. If you are fluent in English and have experience in video productions, we encourage you to apply! Ensure you have read all the application [requirements](#📣│server-news message) before applying. All applications must be submitted by <t:1754154000:f> (<t:1754154000:R>).

This is not a full-time Support Team position, but it may lead to such positions in the future.

Good luck!

[crude holly]

Ticket Tool Operations - Monthly Report for July 2025

Staff Team Overview

We welcome the following new members to the team:

• @agile sapphire joined the Probationary Support Team on July 19th
• @misty storm joined the Probationary Support Team on July 19th
• @paper seal joined the Probationary Support Team on July 20th
• @barren ivy joined the Probationary Support Team on July 20th

We recognize the following new members for their dedication:

• @lyric mesa celebrated 5 years with the team on July 1st

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    855
Arabic             |     88
Portuguese         |     80
Spanish            |     60
French             |     44
German             |     23
-------------------|-------
Total Tickets      |   1150

-# <@&571351015773831168> <@&704865492749516820>

[fallow shard]

The bot Invite Logger got hacked and spammed messages on many servers (including ours)
We've kicked the bot.

[crude holly]

Ticket Tool Operations - Monthly Report for August 2025

Staff Team Overview

We recognize the following members for their dedication:

• @vernal chasm celebrated 5 years with the team on August 2nd
• @acoustic plover celebrated 2 years with the team on August 3rd

We congratulate the following members on their promotion:

• @acoustic plover was promoted to Billing on August 1st
• @vagrant spindle was promoted to Support Supervisor on August 20th
• @opal sleet was promoted to Support Supervisor on August 20th

We bid farewell the following member who left the team:

• @wheat osprey left the team on August 20th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    841
Arabic             |    110
Spanish            |     61
Portuguese         |     60
French             |     42
German             |     29
-------------------|-------
Total Tickets      |   1143

-# <@&571351015773831168> <@&704865492749516820>

[crude holly]

Ticket Tool Operations - Monthly Report for September 2025

Staff Team Overview

We recognize the following member for their dedication:

• @tired marten celebrated 4 years with the team on September 20th
• @velvet sail celebrated 6 months with the team on September 23rd
• @quiet pumice celebrated 6 months with the team on September 23rd

We congratulate the following member on their promotion:

• @barren ivy was promoted to Support on September 1st
• @agile sapphire was promoted to Support on September 1st

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    708
Arabic             |    127
Portuguese         |     68
Spanish            |     48
German             |     26
French             |     24
-------------------|-------
Total Tickets      |   1001

-# <@&571351015773831168> <@&704865492749516820>

[gilded parcel]

This is the new Application Panel for Multiple languages

We are now looking for new Staff Team members!

We are currently looking for members to assist our customers in Support Tickets for these languages:

• 🇧🇷 Portuguese
• 🇪🇸 Spanish

We are also looking for members to assist in video productions in English and Spanish only.

Application Requirements:

To be eligible for this position, you need to comply with the following requirements:

• You will need to speak English and the language you choose without the assistance of any translators, as you will be required to communicate with other members of the Support Team and assist with English Support tickets. You will only be required to speak English fluently for productions.
• You need to be familiar with the Ticket Tool Bot and Dashboard.

-# Note: You can apply for more than one team and be in more than one team at once, provided that you fluently speak the languages you apply for.

Apply:

You will have a period of 10 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

-# Applications close in <t:1771537129:R> - don't wait until the last minute!

[crude holly]

[ <@&571351015773831168> ] Support Team Applications

Hello,

The Ticket Tool Support Team is currently seeking new support members for the English Support Team (Australia/Asia time zones only), Arabic Support Team, French Support Team, Portuguese Support Team, & Spanish Support Team.

If you are fluent in any of the languages above alongside English and believe you are able to help others use Ticket Tool, we highly encourage you to apply! Please make sure you read over all the requirements given here #📣│server-news message before applying.

⚠️ Note: English Support Team applications will only be accepted for the Australia/Asia time zones. Applications from other regions for English will be denied.

The applications will close on <t:1759954440> (<t:1759954440:R>).

Good Luck!

|| <@&997029686678933555> <@&997029796519358545> <@&997029706543140928> <@&997029822326898748> <@&997029751887773697> ||

[crude holly]

Support Team Applications Closed

Hello,

I'd like to thank everyone who applied. We will be reviewing the applications and contacting passers during the next few weeks.
-# Like it said in the application: We will not contact you if you have not passed the application.

[crude holly]

Ticket Tool Operations - Monthly Report for October 2025

Staff Team Overview

We welcome the following new member to the team:

• @floral hill joined the Probationary Support Team on October 1st

We recognize the following members for their dedication:

• @opal sleet celebrated 3 years with the team on October 12th
• @sharp prawn celebrated 1 year with the team on October 23rd
• @faint mulch celebrated 1 year with the team on October 23rd

We bid farewell to the following members who left the team:

• @paper seal left the team on October 1st
• @south totem left the team on October 5th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    570
Arabic             |     67
Portuguese         |     58
Spanish            |     35
French             |     25
German             |     19
-------------------|-------
Total Tickets      |    774

-# <@&571351015773831168> <@&704865492749516820>

[crude holly]

Ticket Tool Operations - Monthly Report for November 2025

Staff Team Overview

We bid farewell to the following member who left the team:

• @floral hill left the team on November 14th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    559
Arabic             |     98
Spanish            |     68
Portuguese         |     53
French             |     26
German             |     23
-------------------|-------
Total Tickets      |    827

-# <@&571351015773831168> <@&704865492749516820>

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>

TO: Ticket Tool Community Members
FROM: Dev, Ticket Tool Operations Lead
SUBJECT: Holiday Support Schedule and Guidelines

Hello Ticket Tool Community, 🎄✨
As we head into the holiday season, we want to make sure our staff team has the chance to rest, recharge, and spend time with their friends and family. To support that, we will be adjusting our operations over the holidays.

Holiday Schedule

🎄 Holiday Break

From <t:1766509200:F> until <t:1766768400:F>
-> Support tickets will be closed
-> All channels will be **locked **except for community-support
-> The community-support channel will remain open with slow mode enabled

🎉 Excused Activity Period

From <t:1766768400:F> until <t:1767373200:F>
-> Support tickets will be open, but please excuse delayed responses while our staff rest
-> Community-support will stay open with slow mode

Important Guidelines

During the Holiday Break and Excused Activity period, pinging any staff member is strictly prohibited unless a staff member explicitly tells you to do so.
Any user who **violates **this rule will receive a 7-day ban, no questions asked.
This is to ensure our team can enjoy their time off without interruptions.

In the rare event of a major outage or technical emergency, our leadership team will step in as needed.

We truly appreciate your understanding and cooperation. Your respect for our staff makes this community what it is, and we are grateful for each of you.

On behalf of the entire Ticket Tool team, we wish you a safe, relaxing, and joyful holiday season. ❤️

Warm regards,
Ticket Tool Management

[crude holly]

Ticket Tool Operations - Monthly Report for December 2025

Staff Team Overview

We recognize the following members for their dedication:

• @pliant dome celebrated 2 years with the team on December 2nd
• @inner cairn celebrated 2 years with the team on December 2nd
• @native inlet celebrated 4 years with the team on December 29th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    631
Arabic             |     85
Spanish            |     50
Portuguese         |     39
French             |     24
German             |     18
-------------------|-------
Total Tickets      |    847

-# <@&571351015773831168> <@&704865492749516820>

[crude holly]

Ticket Tool Operations - Monthly Report for January 2026

Staff Team Overview

We recognize the following members for their dedication:

• @agile sapphire celebrated 6 months with the team on January 19th
• @barren ivy celebrated 6 months with the team on January 20th
• @vagrant spindle celebrated 2 years with the team on January 21st

We bid farewell to the following member who left the team:

• @misty storm left the team on January 29th

Support Ticket Overview

⁨```

Language	Tickets
English	815
Arabic	82
Portuguese	72
Spanish	51
German	33
French	26
-------------------	-------
Total Tickets	1079

-# <@&571351015773831168> <@&704865492749516820>

[gilded parcel]

We are now looking for new Staff Team members!

We are currently looking for members to assist our customers in Support Tickets for these languages:

• 🇧🇷 Portuguese
• 🇪🇸 Spanish

We are also looking for members to assist in video productions in English and Spanish only.

Application Requirements:

To be eligible for this position, you need to comply with the following requirements:

• You will need to speak English and the language you choose without the assistance of any translators, as you will be required to communicate with other members of the Support Team and assist with English Support tickets. You will only be required to speak English fluently for productions.
• You need to be familiar with the Ticket Tool Bot and Dashboard.

-# Note: You can apply for more than one team and be in more than one team at once, provided that you fluently speak the languages you apply for.

Apply:

You will have a period of 10 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

-# Applications close in <t:1771539917:R> - don't wait until the last minute!

[silk path]

[ <@&571351015773831168> ] Team Applications

Hello,

The Ticket Tool Support Team is currently seeking new support members for Spanish and Portuguese. If you are fluent in either language and believe you are able to help others use Ticket Tool, we hihgly encourage you to apply!

We are also seeking new members to assist with Video Productions. If you are fluent in English and/or Spanish, we also encourage you to apply! This is a relatively new team to our operations, and members will be tasked primarily with creating videos!

You may apply for both Support and Video Productions, however, you are not guaranteed to receive both. Please ensure you read the requirements [above](#📣│server-news message) before applying. You have until <t:1771452000:F> (<t:1771452000:R>).

Good luck!
|| -# <@&704865492749516820> <@&930506468850036786> <@&997029751887773697> <@&997029822326898748>||

[silk path]

Applications Closed

Hello,

We would like to thank everyone who applied. We will be reviewing all submitted applications and contacting those who passed in the coming weeks. We will not contact you if you have not passed the application.

[crude holly]

Ticket Tool Operations - Monthly Report for February 2026

Staff Team Overview

We recognize the following members for their dedication:

• @mossy imp celebrated 2 years with the team on February 10th
• @thick obsidian celebrated 2 years with the team on February 26th
• @prime plinth celebrated 3 years with the team on February 26th
• @stuck nacelle celebrated 3 years with the team on February 27th
• @weak plover celebrated 5 years with the team on February 27th

We congratulate the following member on their promotion:

• @thick obsidian was promoted to Senior Support on February 26th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    656
Arabic             |     74
Portuguese         |     65
Spanish            |     49
German             |     34
French             |     30
-------------------|-------
Total Tickets      |    908

-# <@&571351015773831168> <@&704865492749516820>

[crude holly]

Ticket Tool Operations - Monthly Report for March 2026

Staff Team Overview

We recognize the following members for their dedication:

• @velvet sail celebrated 1 year with the team on March 23rd
• @flint goblet celebrated 1 year with the team on March 23rd

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    718
Arabic             |    103
Portuguese         |     55
Spanish            |     41
German             |     33
French             |     27
-------------------|-------
Total Tickets      |    977

-# <@&571351015773831168> <@&704865492749516820>

[crude holly]

Ticket Tool Operations - Monthly Report for April 2026

Staff Team Overview

We welcome the following new member to the team:

• @stray vessel joined the Probationary Support Team on April 4th

We recognize the following member for their dedication:

• @crude holly celebrated 5 years with the team on April 13th

We bid farewell to the following member who left the team:

• @pliant dome left the team on April 29th

Support Ticket Overview

Language           | Tickets
-------------------|-------
English            |    649
Arabic             |     96
Spanish            |     59
Portuguese         |     42
French             |     28
German             |     19
-------------------|-------
Total Tickets      |    893

-# <@&571351015773831168> <@&704865492749516820>

[fallow shard]

Ticket Tool server restarted

[fallow shard]

Ticket tool hosting is setup and will now stay online!

[fallow shard]

On schedule for a 11/25/18 release date of v2

[fallow shard]

On 11/25/18 Ticket Tool will be updated to include a dashboard,
This update comes with some backend changes that will cause all of your current tickets/categories to become invalid.
They won't disappear, but they will no longer be connected to Ticket Tool.

This database change should only happen once and is only necessary due to the dashboard.

[fallow shard]

Update: v2 will be an entirely new bot you will need to invite - I will shutdown The old version slowly to allow for more time to close tickets and finish what everyone needs

[fallow shard]

If anyone want's to test v2 feel free to grab it at http://tickettool.xyz
keep in mind I'm still testing things and will be restarting the bot alot.

@here

[fallow shard]

@here - Ticket Tool Dashboard is running and ready for public use http://TicketTool.xyz/
the UI still needs work, but the system is online and ready to start ticketing!

[fallow shard]

I've been thinking about changing how premium works..
Instead of blocking all changes while free i would limit the message size~~ & watermark/append like "--Free user".~~
Color/Footer/Icon would still be premium only.

Looking to get some feedback on what message size limit would be too little/too large also what watermark would be annoying enough to want it removed and simple enough it wouldn't ruin the ability to use the bot.

[fallow shard]

@here Free users now have a 35 character limit on custom messages.

[fallow shard]

Update 2.1.1
* Update “Auto Pin Message” is now set per panel under >Other (This is has been reset to defualt “Enabled”)
* Update “Ticket Limit” is now set per panel under >Other (This is has been reset to defualt “3”)
* Removed “Auto Pin Message” from General
* Removed “Ticket Limit” from General
* Added new option under >Other “Support Roles” allows you to assign different roles to different panels (same thing can be achived by changing category permissions)

[fallow shard]

Hotfix released to fix Using , or . in a ticket name causes them to not be created.

[fallow shard]

Dashboard Changes:
* Updated icon inputs to have basic url verification.
* Updated colors to have a color picker & verification.
* Updated free limit from 35 to 40.
* Updated $help
* Added $setup

[fallow shard]

Fixed a bug causing premium expiration notifications to be sent incorrectly.

[fallow shard]

Update 2.1.2
* Update panel names now correctly support Uppercase
* Added new reaction command :tools: (🛠) - To Update your panel with the new configuration you can either recreate it using the same name or react to it with :Tools: (🛠)
* Fixed a random bug with new servers.

[fallow shard]

Dashboard Changes:
* Added an option to create panels on the dashboard
* Added an option to reset each panel individuality
* Added an option to delete panels on the dashboard
* Added an option to set the panel to public/private (admins only)
* Added an option to enable/disable each panel under Other on the Dashboard

[fallow shard]

I won't have access to my phone/computer for most of tomorrow.

If anyone has any questions or issues use $setup for FAQ or $debug to see if it's something on your end.

Thank you and have a great day!

[fallow shard]

I'm looking to get some community assistance with a few different things. (premium time competition depending on contribution)

community projects
* Updating the documentation with more FAQ or other information.
* Multi language translations (correct translations not using Google translate)
* General discord support/mods

For more information about helping out with any of these create a ticket in #509255036556279819

[fallow shard]

Update on support hours.. Due to jury duty I'll be unavailable from 8am-5pm(cst) for the next week

[fallow shard]

Update the Ticket Tool discord server to included multiple roles you can join #546552768521830411

[fallow shard]

We experienced a bug with the custom massages after i added {@role} this has been fixed

This also caused a number of tickets to become invalid
these tickets will need to be manually deleted.

I added a small update for the invalid ticket
they will have a "⛔" added to the main message next time you use "✅"

@everyone

[rugged seal]

@everyone Wow, 1000 servers! We have finally made it to the big leagues. I want to take the time to thank the rest of the <@&540295656720302081> for helping to provide excellent, reliable customer service for our server, @fallow shard for single handedly developing and designing the bot and all of its resources from the ground up, and most importantly, we would like to thank YOU for using, upvoting, and sharing the bot to help make it what it is today. In spirit of this occasion, I am happy to announce to you that Ticket Tool v3 will be released in just a few weeks. With the new version, we will be adding some shiney new features to the bot such as:

-Multi-panel support under one message.
-Dashboard redesign.
-Queues that alert people how many open tickets are in front of them.
-Embeds visible in transcripts.
```and more that you can find in [#541309902505639938](/guild/509192800865353738/channel/541309902505639938/) and in future updates here.

Thank you again for taking the journey to 1000 servers with us!

[fallow shard]

Ticket Tool is down for server maintenance

[fallow shard]

Ticket Tool is back online

[novel comet]

| Twitter |
@everyone The Ticket Tool twitter is now active! We will be posting constant updates to our system while also providing extended support to those who need it.
https://twitter.com/ToolTicket

Ticket Tool (@ToolTicket)

Ticket Tool - Ticketing without clutter. Support, Sales or Suggestions Ticket Tool can do it all!

Tweets

1

Followers

1

Twitter

[fallow shard]

| Ticket Tool beta |
@everyone Ticket Tool beta is live and ready for beta testing
https://beta.tickettool.xyz
If you already have premium and would like it copied over let me know.

Any issues or broken features should be reported in #558549179056652288 please skim the old reports so we don't get double posts

I will be out of town for the next 2 weeks so my responses might be slow, I did my best to get a working beta out for everyone to start testing and SMASHING it to bits finding bugs while i'm away

[novel comet]

| 🎉 2,000+ Discords! 🎉 |

Thanks @everyone for the continued support and feedback for the Ticket Tool v2 bot that is now in over 2,000 discords, providing ticketing services to over 350,000 users!! This is a very huge achievement for the bot and we look forward to continuing to provide our strong community the things they desire at a quality of service that can't be matched anywhere else in the discord bot community!

While I have your attention make sure to check out our new twitter, it would mean a lot for us if we could develop a strong twitter presence as well to help provide extra support and feedback/updates to our users! https://twitter.com/ToolTicket

[fallow shard]

| Ticket Tool |
@everyone Ticket Tool v2 invites have been disabled to prevent getting disconnected from discord (better to keep the server using it running then adding more) after reaching 2.5k servers (since v2 wasn't built with shards).
I'm working overtime to get the beta finished, It's missing a few features but the core system is ready to start using.

By the end of April v2 will be shutdown and everyone will need to be moved to v3, I will be informing server owner's of this soon
If you have more then 7 days of premium left contact me with your server ID and I'll get it transferred to the beta asap (you need to have the beta on your server)

These are some of the improvement/changes active in v3:
* New database to support shards and improved stability (Discord requires shards over 2500 servers)
* New method for managing tickets server side (Stability improvement)
* New website/dashboard for better speeds and performance client side.
* New commands $close, $open, $delete
* Options for custom reactions
* Options for advanced embeds using JSON

v2 : https://tickettool.xyz
v3: https://beta.tickettool.xyz

[rugged seal]

@everyone Ticket Tool will be going down for about 15 minutes due to our migration to v3 in about 15 minutes. (1200 EST)

[fallow shard]

( On this discord )

[rugged seal]

@everyone The Ticket Tool Support Server has now officially migrated all of our settings to Ticket Tool v3. Ticket Tool v2 will now no longer be in use. We encourage you to do the same to your server as well because at the end of April, Ticket Tool v2 will be permanently shut down and you will no longer be able to start and use Tickets using v2. If you have any problems with this transition, please feel free to contact our support team through #546553940309835787 and if you need to report a bug you find in your transition to v3, you can do so through #558549179056652288. On behalf of our Developer and Support Team, thank you for your cooperation through this transition!

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | Added command $blacklist
Administrators and Owners are never affected by the blacklist

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | Updated the creating of tickets
I've updated the way tickets are created, instead of getting created then stuck in a category they're now created straight into the category.
It was initially released with a permission bug causing any tickets made in the last 5 minutes to not be correct.

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | Preforming a server upgrade - eta 5 Minutes

Upgrade completed

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | The dashboard is now optimized and will load faster.
A mistake was made with the original method of fetching servers and permissions, It would load permissions for every server instead of just the ones your in, causing loading to be slower the more servers Ticket Tool joined.

[fallow shard]

| Ticket Tool |
@here | Happy Easter! Most of our English support won't be available today.

[fallow shard]

| Ticket Tool |
@here | We are aware of the permission issues and looking into to resolving them

| Ticket Tool |
@here | The issue has been resolved temporarily.
My host digitalocean is performing network Maintenance causing discords connection to get dropped randomly
I've limited the number of shards to help with the network connection.

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | Shards have been restored and we're continuing to monitor for outages.

[fallow shard]

| Ticket Tool |
<@&548638812671180820> | New option added to rename panels located under General Configuration.

[fallow shard]

Cher français Cher française
En ce Mercredi 24 avril 2019 j'ai l'honneur (Gaétan manager du staff français) De vous annoncer que nous recrutons 3 Support français

Comment nous rejoindre ?
Contacter moi avec le sourire en mp mon discord : (@dusky trellis )

Merci de votre coopération

English: French support recruitment

[fallow shard]

| Ticket Tool |
<@&548638812671180820> |
New option added to set what roles have permission to run commands
New command added $new ( Create tickets without a panel )

[wide ingot]

🚧 Please pardon are dust as we work on fixing the server 🚧

[wide ingot]

Ok the server has now changed quite a bit from what it was before. No more are the roles to see channels as we found this problematic. We now have added the channel #571077115748024340 were you can make suggestions for ticket tool and vote on it!! To make a suggestion go to #546567981791182848 and run the command !suggest <suggestion here>.
If you find any issues with the server e.g. you cant see a channels history please DM an admin.
Thank you from the ticket tool team.

[fallow shard]

| Ticket Tool |
@here | The shutdown of v2 is in progress, Expect outages for the next 2-3 hours with v3 while we move domains.

[fallow shard]

| Ticket Tool |
@No Ping | Ticket tool v2 is now shutdown and v3 is moved to https://tickettool.xyz/.
All premium time has been moved to v3

[fallow shard]

| Ticket Tool |
<@&571351015773831168> | Small bug fix for Advanced JSON when using Advanced for ticket messages
Advanced JSON now supports normal embed formats like from https://leovoel.github.io/embed-visualizer/ or Carl bot.

[fallow shard]

| Ticket Tool |
<@&571351015773831168> | @everyone and @here are enabled again.
added discordbots.org vote tracking, more info can be found using $vote

[fallow shard]

| Ticket Tool |
@everyone | Ticket tool v3 got accepted on https://discordbots.org/bot/557628352828014614 as a new bot, I would like to get it onto "trending new" by getting alot of votes quickly.

Sorry for the ping and thank you.

[sharp kiln]

<@&571351015773831168>

Updates

Quite a few things have changed since the last announcement regarding the server so i will quickly go over them with you.

Server update

We have added the channel #573205317870157855 to better help new users who have never used ticket tool. This channel gives a short introduction on how to set up ticket tool as well as, how to set up panels.
Demo tickets have been removed from the server because they have been replaced by a demo server.
We decided that we did not want the server members to see the moderation log so we removed the role from everybody. Now it is a private log.

Bot changes (not ticket tool)

Dyno was removed from the server as he no longer did anything here.
@river vigil Has been added. He pings the staff if ticket tool goes offline for more then 30 seconds.
@rough fossil Has been added to run the Support Team applications. However we are not done setting him up so, cheek back here for more on that.

New Demo Server

We have decided to make a demo server to better show off ticket tool as well as to help keep this server clean. The invite can be found here or by running the command !demoinvite in #546567981791182848. Just note at this time it is a read only server.

If you have any question feel free to ask in the general-chat

[sharp kiln]

<@&571351015773831168>

Discord Disconnects/Slow Message Sends

Ticket Tool, other Discord bots, and users have been reporting an issue disconnecting some users and making Discord slow to send messages. We are aware of these issues and please bare with us as this issue is on Discord's end. To keep up to date on the status of this issue, go to https://status.discordapp.com/ and check out Discord's twitter page. Thanks for bearing with us.

-Pinecone#2655 · May 4, 2019, 4:35 PM

[wide ingot]

We hit 500 members in this server 🎉 🎉 in celebration there are giveaway in #576062246309068820
enjoy everyone :3

[fallow shard]

(- stuck notification fix! -)

[dusky trellis]

<@&571351015773831168>, The Ticket Tool Server will be undergoing renovations in the next hour. We ask that you are patient during this time, however support tickets will still work as usual. We will document the changes in this channel after the works are complete!

[dusky trellis]

The works are now complete. They included reconfiguring the categories where each channel can be found to be separated into General Information, Bot Information, General and Need Help for their relative purposes. Some channels have also been streamlined to make finding the information you need easier. If you have any suggestions for further improvements regarding the server, please feel free to DM me, @dusky trellis. Enjoy the rest of your day 😃

[dusky trellis]

Congratulations to @snow star, who is the newest edition to our Support Team. He has come on board to further assist you, our users with any questions you may have. Thank you for your continued support!

[rugged seal]

<@&571351015773831168>

[plush ruin]

We are recruiting!

Yes, you heard us correctly, we are recruiting a new member of the support team. We are looking for one new German support team member to assist us with behind the scenes work on Ticket Tool and help us keep up with all of the German Support Tickets we receive on a daily basis.

Requirements

To be eligible for this position, you will need to speak fluent German without the assistance of any translators and you must speak enough English where we can understand what you are saying and handle English Support Tickets. We do know when you are using a translator service and you will be ineligible from applying to future positions if you are found using one.

Interview

If you are interested in this position, please click on :flag_de: to begin the application process. You will have a period of 7 days to submit your application before we begin the interview phase.

The deadline for applications will be: · Jul 8, 2019, 3:00 AM

[sharp kiln]

Applications are now closed

Applications for the German Support team are now closed. Thank you to all those who applied and congratulations to all of those who were able to proceed to the interview phase. We received just over 52 applications to be a member of the support team.

"I didn't hear back about my application yet."

If you did not get an automated message from a bot or an admin stating that you were denied with a reason why, your application was denied. If you want a reason as to why it was denied, open a support ticket and ask an admin to pull our notes up for you.

Have grievances about the application process?

We'd love to hear them and work with you on resolving your issues. Please do not hesitate to open a support ticket and advise us of your grievances regarding our process so we can work on coming to a resolution.

"Can we discuss our application or the out come of it?"

Even though it is highly discouraged to do so, there is no way we can prevent your from discussing your application. However you are not allowed to discuss your application in server anywhere outside of a support ticket.

[dusky trellis]

<@&571351015773831168>, We would like to welcome @lone tundra to the Ticket Tool Team as a new German Support Team Member. Feel free to get to know him and please make him feel welcome when you next see him 😃. You can now also view our whole Support Team in #📂│information!

[dusky trellis]

<@&571351015773831168>, Please be aware that Ticket Tool offers partnerships to servers who wish to use our bot. To request a partnership, please go to #600192006395789332 and open a ticket, where our team will review your request. If you have any questions, please speak with someone from our <@&509246780802596864> Team.

[novel comet]

[@everyone]

Special thanks to all of our dedicated members as we have just surpassed the 1,000 member mark on this support server! We are also ecstatic as we are sprinting towards the 8,000 Discord Servers using Ticket Tool. Since we are almost at 8k we will be giving away 8 months of premium spread out over 8 lucky users(1 month of premium per user)! To enter all you have to do is react to this message using 🎉 emoji! Thank you again for the support and we look forward to continuing our commitment to our communities suggestions and support requests!

[dusky trellis]

@everyone, We are now hiring both English and French Support Team Members. See below:

[plush ruin]

We are recruiting!

Yes, you heard us correctly, we are recruiting a new member of the support team. We are looking for one new English support team member to assist us with behind the scenes work on Ticket Tool and help us keep up with all of the English Support Tickets we receive on a daily basis.

Requirements

To be eligible for this position, you will need to speak fluent English without the assistance of any translators and you must speak enough English where we can understand what you are saying and handle English Support Tickets. We do know when you are using a translator service and you will be ineligible from applying to future positions if you are found using one.

Interview

If you are interested in this position, please click on :flag_en: to begin the application process. You will have a period of 7 days to submit your application before we begin the interview phase.

The deadline for applications will be: · Aug 2, 2019, 3:00 AM

We are recruiting!

Yes, you heard us correctly, we are recruiting a new member of the support team. We are looking for one new French support team member to assist us with behind the scenes work on Ticket Tool and help us keep up with all of the French Support Tickets we receive on a daily basis.

Requirements

To be eligible for this position, you will need to speak fluent French without the assistance of any translators and you must speak enough English where we can understand what you are saying and handle English Support Tickets. We do know when you are using a translator service and you will be ineligible from applying to future positions if you are found using one.

Interview

If you are interested in this position, please click on :flag_fr: to begin the application process. You will have a period of 7 days to submit your application before we begin the interview phase.

The deadline for applications will be: · Aug 2, 2019, 3:00 AM

[dusky trellis]

Please note, applications will close end of 2/08/19

[dusky trellis]

<@&571351015773831168>, There is just over 4 hours left to apply for either the French or English Support Positions

[dusky trellis]

@everyone, There is just over 45 minutes left to apply. We are looking predominately to hire a French Support Agent.

[rugged seal]

Okay, there appears to be some confusion so I will say this: You do not have to be Australian to apply for the English Support Team. We just chose the Australian flag since they are an English speaking country too. If you can speak fluent English, you can apply. Also, I will once again tell you guys DON'T DM ADMINS. If you need help, make a ticket!

[dusky trellis]

Applications are now closed

[dusky trellis]

@everyone, I would like to start by thanking everyone who applied for the position of either English or French Support Staff. In general, the quality of applicants was extremely high. In saying this, it was a difficult decision to decide the two new support team members. I am proud to announce the new English Support Staff Member is @topaz mango and the new French Support Staff Member is @tropic obsidian. Congratulations to those two newly appointed staff who will be joining the team shortly. To view the rest of the team here at Ticket Tool, please head to #📂│information!

[dusky trellis]

We would like you to join us in congratulations @spring dagger, in his promotion to the position of 'Multicultural Team Leader'. In this new position, @spring dagger will be responsible for overseeing and managing the LOTE (Languages Other Than English) Support Team's.

[fallow shard]

@everyone
Discord is having issues with logging in bots currently, unfortunately we preformed a restart unaware of this api bug and can't start Ticket Tool until this is fixed by Discord.

[fallow shard]

We don't have an estimated time it's going to be back online, all we can do is wait for an update from discord

[fallow shard]

@everyone
The bug was found and was related to the Library we are using Discord.js we've updated and Ticket Tool should be back online in the next minute.
It was broken due to an update Discord released.

[dusky trellis]

@everyone - Partnership Request Update:

We would like to apologise for the long wait time on responses for Partnership Requests made recently. The several staff from the Partnership Team have been occupied with other important matters and have therefore been unable to review these applications. Please note that all requests have now been acknowledged and responded to. Please be aware that due to the large number of requests and the limited number of partnerships available, not all partnerships can be approved as desired. There is a strict criteria in place to ensure the partnerships made are of good quality. Thanks again for your cooperation and we do apologise again for the delay.

[dusky trellis]

Thank you to everyone who applied for a position in the <@&571789408102121472>. After a stringent process, we are proud to welcome @grand lion to the German Support Team. He will be on board soon, so give him a warm welome 🙂

[lone tundra]

Hey guys! After several requests about a meme channel we decided to add one! Start posting your memes in #625695138525609994!
Who brings me to laugh?🤔

[rugged seal]

<@&571351015773831168> Real quick poll for you guys, but how many of you feel it would be useful if we opened up another section of support for all languages we don't presently support? (Ex. Japanese, Chinese, Russian, etc.)

[fallow shard]

<@&571351015773831168> Discord is experiencing an issue and all bots are offline including Ticket Tool

[fallow shard]

Some shards have managed to reconnect 2 & 3 (2/10 shards)
https://tickettool.xyz/status

Update: Shards 1, 4 & 9 are online (5/10 shards)
Update: Shard 0 is online (6/10 shards)
Update: Shard 5 is online (7/10 shards
Update: Shards 6 & 7 are online (9/10 shards)
Update: Shard 8 is online (10/10 shards)

All shards are back online.

[fallow shard]

Ticket Tool is now listed on discord.boats drop by and give Ticket Tool a rating and vote!
https://discord.boats/bot/557628352828014614/rate
https://discord.boats/bot/557628352828014614/vote
Votes are also tracked like discordbots.org

@everyone thank you and sorry for the ping.

[dusky trellis]

@everyone: Please be advised that while our Support Team works extremely hard to answer your tickets in a fast manner, a large portion of our team is currently sick. This means that unfortunately our response times are slower during this time. We apologise for the inconvenience, but ask you to patiently wait for a response. Your ticket will be answered as soon as possible, so please bear with us throughout this uncontrollable circumstance. Thank you in advance for your understanding 🙂

[dusky trellis]

Please join me in welcoming @weak minnow to the English Support Team! Congratulations and Good Luck 🙂

[fallow shard]

@everyone
Ticket Tool will be down for maintenance at 11am (CDT) / 9 (PT) for approximately 3 hours while we migrate servers and update to v4

I was planning on giving more warning and info about the update, but due to unforeseen server issues It's been moved to today.

[fallow shard]

@everyone After contacting our hosting providers I've fixed the server issues.

The update to v4 has been moved to 10/27/2019 at 11am (CDT) / 9 (PT)
I will post more info regarding changes and updates coming with v4 soon™

Ticket Tool will be down for maintenance on 10/27/2019 at 11am (CDT) / 9 (PT) for approximately 3 hours while we migrate servers and update to v4

Info regarding changes and updates with v4 will be posted soon™

Publish

[dusky trellis]

Just a reminder that there is 4 days left to apply for a position in our French, German or Spanish Team

Apply: https://discordapp.com/channels/509192800865353738/509770538051305493/638865587233095680

[dusky trellis]

Just a reminder that there is 2 and a half days left to apply for a position with Ticket Tool. See above for instructions

[dusky trellis]

@everyone: Your final reminder to apply for a staff position in the French, German or Spanish team. You have just under 12 hours remaining to apply.

[dusky trellis]

@everyone: 1 and a half hours left to apply for a Staff Position. This is your final reminder.

[dusky trellis]

Hey @everyone. We have now conducted our hiring process. We have hired 2 English Support Staff, 2 French Support Staff, 1 German Support Staff and 1 Spanish Support Staff. Congratulations to the 5 new staff joining us in the next few days. If you are yet to hear back, this unfortunately means you did not get the position. Thank you for your time and we look forward to welcoming the new staff to the team. They will be officially announced in a few days time.

[dusky trellis]

@everyone, After a long and strenuous hiring process, we have hired 2 English Support Staff, 2 French Support Staff, 1 German Support Staff and 1 Spanish Support Staff. We are now proud to announce and welcome the following to our Support Team:

English Support Team: @feral quarry and @dusky trellis
French Support Team: @deft rock and @warped tusk
German Support Team: @dusty meadow
Spanish Support Team: @jaunty glen

As these staff will be joining us today, we ask that you be patient as they navigate their way through the training and processes of becoming a Support Team member. Congratulations and Welcome to the team!

[dusky trellis]

@everyone: 2 days remaining to apply for a position in the German Support Team

[dusky trellis]

@everyone: 24 hours remaining to apply for the German Support Team

[dusky trellis]

@everyone: There is 15 hours left to apply for a position in the German Support Team. If you speak German, please apply as no late applications will be accepted. To apply, go here: https://discordapp.com/channels/509192800865353738/509770538051305493/648607725248446486

[dusky trellis]

@everyone: There is 30 mins left to apply for the German Team. This is your last opportunity

[dusky trellis]

Hey @everyone! We are currently seeking your opinion for the future of our Support Team. Do you think we should add any other languages to our Support along with the current English, Spanish, Portuguese, French and German Support. If so, please DM @dusky trellis and mention the language you would like added. If there is enough demand for that language, we will look into adding Support Staff for it.

[dusky trellis]

Hey @everyone. We have now finished our hiring process for the German Support Team. If you are yet to hear back, this unfortunately means you did not get the position. As part of this process, we hired 1 new German Support Staff Member, @ashen lintel who will be joining us in a matter of hours. We are also excited to be welcoming back @spring dagger, after he took Annual Leave earlier in the year. We would like you to join us in congratulating these new additions to the team!

[plush ruin]

We are now hiring people for our Support Team!

We are currently looking for members of the following team to assist our customers in Support Tickets:
:flag_es: Spanish Team

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak fluent English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak Spanish fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard

Apply

If you are interested in applying for a position in the Spanish Support Team, please click on :new: below to begin the application process. You will have a period of 1 day (24 hours) to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

[dusky trellis]

@everyone, 8 hours left to apply for the French Team

[dusky trellis]

4.5 hours left to apply for the French Support Team <@&571422361690177548>

[dusky trellis]

@everyone: Final opportunity to apply for the French Team. Applications close in 18 minutes

[dusky trellis]

Thank you to everyone who applied for a position in the <@&567856902365773834>. After a long and stringent process, we are proud to welcome @quaint elbow, @smoky hinge and @dusky trellis to the French Support Team. To view a list of all our staff, head to #📂│information.

[rugged seal]

<@&571351015773831168> Happy Holidays to all of you. Around this time of the year, a lot of people are spending time with their families and are focusing on their upcoming finals before the new year. With this in mind, please be patient with us if our response time in tickets is slower than it usually is. We will have a reduced support team during the holidays. Our normal response times will resume shortly after the new years. Admins and some support reps will still remain on the server answering tickets, so if you have issues with Ticket Tool, just let us know like normal. HAPPY HOLIDAYS!!!

[dusky trellis]

@everyone: Merry Christmas and Happy New Year! On behalf of the team here at Ticket Tool, I would like to wish everyone a happy and safe Christmas and New Year. Please note that during this holiday period, our staff are enjoying time away with their families, so support times in tickets can be expected to be longer than usual. We appreciate your understanding and cooperation. In light of the holiday season, we will be hosting a giveaway in a few minutes time. Two lucky people will win a Ticket Tool Premium for 1 Month. To enter, simply watch this channel and in the next 5 minutes, the giveaway will be launched. Once again, have a great break and we look forward to seeing what is ahead for Ticket Tool in 2020!

[hard zinc]

GIVEAWAY ENDED

Ticket Tool Premium for 1 Month

Winners:
@leaden tundra
@manic plover
Hosted by: @still lintel

2 Winners | Ended at · Dec 22, 2019, 12:36 AM

[hard zinc]

Congratulations @dusky trellis, @manic plover! You won the Ticket Tool Premium for 1 Month!
https://discordapp.com/channels/509192800865353738/509770538051305493/658097996336070657

[dusky trellis]

@dusky trellis @manic plover: Please open a ticket to claim your prize

[fallow shard]

Happy Birthday!

[dusky trellis]

@everyone: I would like to again, wish everyone a Happy New Year on behalf of the team here at Ticket Tool. I am also happy to announce, @feral quarry has been promoted to the Admin Team. He will be joining the team as a Trial Admin tomorrow. Please join me in congratulating @feral quarry on his appointment for this position.

[dusky trellis]

@everyone, Welcome to 2020. The team here at Ticket Tool are very excited to see what 2020 has in store for us and are looking forward to seeing the many great developments to come for Ticket Tool this year. We would also like to advise that we no longer provide support in Brazilian / Portuguese. This is due to the fact that there was very low traction with the language. We apologise for the inconvenience and look forward to reviewing our languages moving into 2020!

[rugged seal]

*when he says very low traction, he is talking about me. Just an FYI.

[dusky trellis]

• No, I am talking about low traction with people opening Brazilian tickets 🙂

[rugged seal]

[feral quarry]

[dusky trellis]

@everyone: I hope everyone is well and has had a great start to 2020! Unfortunately, I have some sad news to share with you. Recently, I have been extremely busy and as such, I have decided to leave Ticket Tool. My last day will be the 25th January, 2020. I would like to thank every single one of you for making the Ticket Tool server the awesome environment it is today. I joined Ticket Tool just over a year ago, and it has been a great experience for me. I would like to thank all the staff that I have worked with in my time here, many of which are still here with us today. I would also like to thank you all for your support throughout my time here at Ticket Tool. Hopefully one day, I will be able to rejoin the team, however for now my journey with Ticket Tool has come to an end. Please note as part of this, we have already filled any vacant positions and are not looking for any new staff. I wish everyone the best and you are all under the very capable hands of @fallow shard and the Admin Team!

[dusky trellis]

@everyone: Please note that we have now cleaned up #571077115748024340. The following suggestions have been deleted:

• Suggestions that have been denied
• Suggestions that have been implemented already
• Duplicate suggestions
  If your suggestion is no longer there, please do not create a new suggestion

[rugged seal]

@everyone (yeah, you can all suffer with a ping for this. it's important.)

Discord recently introduced logging in via QR code, which is pretty handy when the desktop version randomly decides to log you out.
However, as you may have noticed, a small exploit exists, so I'll say this upfront:
NEVER and I mean NEVER scan a QR code for Discord-related gifts or prizes, including Nitro giveaways, through the Discord mobile app, EVER. You are NOT redeeming the "prize", you're giving someone FULL access to your account, regardless of 2FA. Until Discord adds a notice to their app, you'll have to be extremely cautious about this.

PSA if you moderate a server: If you see someone posting a QR code in your server and claiming it gives Nitro, DELETE IT.

Be sure to spread the word to everyone you know. This is a serious flaw with Discord's login system, and there's probably a lot of people losing accounts to this scam.

Source: https://support.discordapp.com/hc/en-us/community/posts/360056255592-Major-flaw-with-QR-scan

[dusky trellis]

@everyone: Guess what? Its time for another giveaway! We would like to apologise for the earlier outage to the Ticket Tool services and as compensation to 4 lucky winners, we are offering a Premium Key for 30 days, free of charge. This giveaway will begin in this channel in the next 5 minutes, so keep a close eye out for it. Good luck and may the best man (or woman) win!!!

[hard zinc]

GIVEAWAY ENDED

Ticket Tool Premium - 30 Day Key

Winners:
@delicate cliff
@edgy ermine
@burnt meteor
@silver plover
Hosted by: @still lintel

4 Winners | Ended at · Jan 17, 2020, 9:39 PM

[hard zinc]

Congratulations @delicate cliff, @edgy ermine, @burnt meteor, @silver plover! You won the Ticket Tool Premium - 30 Day Key!
https://discordapp.com/channels/509192800865353738/509770538051305493/667483034769031208

[dusky trellis]

Please DM me @delicate cliff @edgy ermine @burnt meteor @silver plover

[plush ruin]

We are now hiring people for our Support Team!

We are currently looking for members of the following team to assist our customers in Support Tickets:
:flag_es: Spanish Team

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak fluent English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak Spanish fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard

Apply

If you are interested in applying for a position in the Spanish Support Team, please click on :new: below to begin the application process. You will have a period of 1 day (24 hours) to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

[dusky trellis]

@everyone: There is 7.5 hours left to apply for a position in the Spanish Support Team

[dusky trellis]

5 hours left to apply

No late applications will be accepted

[dusky trellis]

3 hours left to apply. No late applications will be accepted

[dusky trellis]

@everyone: 55 minutes left to apply

[dusky trellis]

Applications are now closed

[dusky trellis]

@everyone:

1. After a long and strenuous hiring process for the Spanish Support Team, we hired 2 fabulous people who will be joining the team. We would like to congratulate @signal bolt and @small hazel. They will be joining the team within the next 24 hours. Please make them feel welcome and enjoy an extra helping hand in your Spanish Support Tickets.

2. It comes to the time now, where as previously mentioned (https://discordapp.com/channels/509192800865353738/509770538051305493/663502432709640261), I will be leaving Ticket Tool as an Admin and Support Team member. Once again, I would like to thank everyone involved in my journey. Starting with the Staff and moving all the way down to every single one of you. I wish everyone the very best and would like to thank @fallow shard for everything he has provided me as an Admin. Hopefully in the future years I will be able to jump back on board, so I might see you all sooooooon. I will be leaving in about 13 hours time. Thankyou again and bye 👋

[rugged seal]

@everyone I would personally like to extend my gratitude to @dusky trellis for all the hard work and time he has put into his job as a support represenative and Admin here at Ticket Tool. On April 11th of 2019, he joined the support team eager to work and got right to solving all of your issues. Not long after that, on April 26th, he was promoted to admin to further assist with day to day operations here. As an admin, he helped pilot our partnership program, he helped grow and manage the support teams, and he helped moderate and keep a close eye on all server activities. Over his time here, he has handled 872 tickets here. Our whole support team here is very upset to see him go and we would like to thank him again for all the service he has provided here at ticket tool. As of 4 AM EST today, January 26th, 2020; @dusky trellis will be officially relieved of all of his duties as an admin and a part of the support team here at ticket tool.

[feral quarry]

My personal note to @dusky trellis:
Brother, thanks so much for your hard work, and inviting me to join the team. I will surely miss most of you, but am eager to see you do great in your future endevors.
Best of luck,
❤️ - William

[dusky trellis]

Thanks @rugged seal and @feral quarry!

[plush ruin]

@everyone

Goodbye, William

Hi, I'm @feral quarry (William)!

If it wasn't quite obvious from the title, I'm leaving.

In short, God called me to ministry recently, and I've been using Discord as a distraction from God.

I really have enjoyed every moment being apart of this server, but it's time for me to leave, so bye bye!

Oh, and y'all be nice to my folks - they're a great support team.
Thank you so much to @fallow shard for creating a great bot, and a wonderful support team!

[rugged seal]

@everyone As of 6:00 PM today, February 18, 2020; @feral quarry's service will be honorably terminated and relieved of all duties here at Ticket Tool. On behalf of all ticket tool staff, I'd like to thank him for his service here at Ticket Tool and for everything he has done for us to provide our users with a better support experience including @cunning garnet. During his time here, he has resolved 542 tickets here. He will be dearly missed and we wish him luck on his new journey in the ministry.

[fallow shard]

@here Reminder : We are looking for new Support Team members Applications will be closed on 03/09 @ 5pm cst - All open applications will have until 03/10 @ 5pm cst to fill out the application to be considered.

[fallow shard]

Extending the time the Applications are open until 03/10 @ 10am cst
-no ping

[fallow shard]

Applications are closed. ( a little late )

[rugged seal]

@here I'll put out an official announcement about this later, but our applications for support team are closed and we have selected our reps. At 6PM today, the <@&687423197485989893> will be final.

(est)

[rugged seal]

I am going to have to push this announcement back a while as there are some issues that need to be dealt with at the moment. Sorry for keeping you guys in the dark.

[fallow shard]

Ticket Tool is down, we are working on getting it back online.

[fallow shard]

Ticket Tool has hit one of discord rate limits, I'm looking in to witch one it hit and how to get it back online asap.

[fallow shard]

Ticket Tool is slowly getting back online.

[fallow shard]

Ticket Tool is down once again, I'm working on getting in contact with discord to get this fixed.

[rugged seal]

Ticket Tool is back online, however reactions may not work for a while. Be patient and bare with us please.

[rugged seal]

So... Discord is mostly down. That means concequentially, Ticket Tool is down. This is out of our hands now and I am 57% sure this won't be sent, but I'll keep y'all tuned.

[rugged seal]

Okay, so Discord seems to be back up, and all the shards seem to be doing okay.

But reactions are still disabled, so we are making progress. Stay tuned...

[fallow shard]

Reactions are enabled once again.

[fallow shard]

Ticket Tool is 100% back online and working.

[rugged seal]

Fun story, I wrote a whole announcement in JSON for Ticket Tool to send and I realized that ticket tool can not import json for embeds yet (soon to come). My big announcement will be a bit delayed as it is 11:23 pm here for me and I am tired. I'll be around a little while longer tonight if needed. @ me if you need me. Like always, stay hydrated.

🚰

[plush ruin]

<@&571351015773831168>

Status Update Time

Okay guys. It has been a while. I have had a lot of stuff going on and I have not been able to make one of these in a while. I believe I owe you guys this one after today's outage.

Ticket Tool Outage

At about 2:35 PM EST today, Ticket Tool went offline. This was due in part due to Ticket Tool exceeding its rate limits. This is due to what I am going to call the Corona effect. While @fallow shard was making progress on his recovery efforts, Discord experienced an outage at about 5:00 PM EST, which made most, if not all, servers inaccessible. This issue was resolved at 6:30 PM EST, and recovery efforts on Ticket Tool continued once more. After making some changing a caching bug due to Discord's overload and some minor testing, full service to Ticket Tool was restored at 7:13 PM EST, and all shards have been running stable since.

Corona Effect

COVID-19 (a.k.a. Corona Virus) is a pandemic in most developed parts of the world at the moment. As a result of this, many countries have declared National States of Emergency. Due to this, many businesses have begun to adapt work from home initiatives, many colleges have canceled classes or switched to remote learning, many schools have closed down or turned to remote learning, and many people have, in alignment with the recommendation of the Center for Disease Control (CDC), placed themselves on self-quarantine which means they are in their homes and on the computer. Consequentially, traffic on Discord and many other sites and servers across the internet has increased substantially, and resultingly, Ticket Tool traffic has increased. You may experience delays and outages across many services across the internet as a result.

Probationary Support Team

(Sorry this one is so late.) We are very proud to announce our next set of <@&687423197485989893> members. These members have entered an approximately 3 week trial period where they will be able to handle your tickets under supervision of our <@&540295656720302081> and show us their ability to handle cases. At the end of this period, some <@&687423197485989893> reps will be promoted to <@&540295656720302081> while the others will go back to <@&546542733020626947> and get to try out for the <@&687423197485989893> during the next application cycle. The accepted <@&687423197485989893> members are as follows:

• @stiff vault
• @modest belfry
• @severe drift
• @hollow siren
• @dire frigate
• @untold stone
• @lean glacier
• @crude holly
• @dire edge
• @twin sky
• @velvet tree
• @sacred flicker

Probationary Support Team cont'd

Please congratulate these members on their promotions and wish them luck on their probationary period. Those of you who were not listed and did not get your roles either were denied or did not submit your applications in time. As we have stated in the application, you will not be contacted if you are unsuccessful.

Conclusion

I want to again appologise for the lack of information during this important series of events. I will try and keep these more timely and more up to date. As always, drink plenty of water and stay hydrated. :thumbup:

-Pinecone#2655 (Discord Manager) · Mar 17, 2020, 3:34 AM

[rugged seal]

See #689208572806299799

[fallow shard]

We've had a number of reports about Ticket channels getting stuck after deletion, This is not related to Ticket Tool, This is a discord issue and we can't do anything to fix or prevent it ourselves.

Discord posted a response on twitter to someone else who had the same issue:

@Discord 
Please send a ticket to http://dis.gd/contact with the server ID and we can check on that!

Update from discord on the issue: https://status.discordapp.com/

[plush ruin]

Scheduled Maintenance

Estimated Downtime

1-10 minutes depending on shard startup time

Scheduled Time

Date:
04/09/20

Time:
4:00 pm (CDT)
9:00 pm (GMT/UTC)

[fallow shard]

Ticket Tool is restarting

[fallow shard]

Ticket Tool has crashed after that last update and is starting back up once again.

[fallow shard]

Ticket Tool is now a verified bot with discord!

[hard zinc]

GIVEAWAY ENDED

Due to these harsh times of the bot being down for free users. I will be hosting a giveaway, giving out 2 months of premium on me to __10 lucky winners__ that will receive **6 days** of premium each!! Good luck to all ❤️

Winners:
@spring minnow
@quaint oxide
@median lichen
@cloud temple
@neat nebula
@open lintel
@sour stirrup
@hidden drift
@limber raft
@simple cape
Hosted by: @modest belfry

10 Winners | Ended at · Apr 20, 2020, 10:20 PM

[fallow shard]

@here

[hard zinc]

Congratulations @spring minnow, @dusky trellis, @median lichen, @cloud temple, @neat nebula, @open lintel, @sour stirrup, @hidden drift, @limber raft, @simple cape! You won the **Due to these harsh times of the bot being down for free users.
I will be hosting a giveaway, giving out 2 months of premium on me
to 10 lucky winners that will receive 6 days of premium each!!

Good luck to all ❤️**!
https://discordapp.com/channels/509192800865353738/509770538051305493/701557855240585268

[fallow shard]

--Ticket Tool is soft enabled on all servers
It seems to be running just fine, I will make an announcement once I've decided it's stable enough to leave it enabled full time.

Unless the situation changes it will remain enabled.

[hard zinc]

GIVEAWAY ENDED

30 Days Ticket Tool Premium Keys

Winners:
@lyric jackal
@long abyss
Hosted by: @rare nexus

2 Winners | Ended at · Apr 25, 2020, 10:10 PM

[hard zinc]

GIVEAWAY ENDED

One lucky winner has a chance to win a 30 day premium key all thanks to <@!701938628145709097> , the giveaway will last for 1 hour and we will pm the winner with the code!

Winner: @dull mist
Hosted by: @untold stone

Ended at · Apr 23, 2020, 1:27 PM

[hard zinc]

Congratulations @dusky trellis! You won the One lucky winner has a chance to win a 30 day premium key all thanks to @tall nexus , the giveaway will last for 1 hour and we will pm the winner with the code!!
https://discordapp.com/channels/509192800865353738/509770538051305493/702858250655105035

[hard zinc]

Congratulations @lyric jackal, @dusky trellis! You won the 30 Days Ticket Tool Premium Keys!
https://discordapp.com/channels/509192800865353738/509770538051305493/702642509578371086

[hard zinc]

GIVEAWAY ENDED

2 Premium Keys.

Winners:
@daring spade
@hard gull
Hosted by: @stiff vault

2 Winners | Ended at · Apr 30, 2020, 1:22 AM

[fallow shard]

@everyone new Giveaway
2 premium keys, 30 days each.

We will no longer ping everyone for giveaways, If you wish to get notifications for giveaways or miscellaneous events in the future get the new notification role: #571141277295312896

[fallow shard]

While you're here, Ticket Tool is in premium only mode for the next few days #689208572806299799

[hard zinc]

Congratulations @daring spade, @hard gull! You won the 2 Premium Keys.!
https://discordapp.com/channels/509192800865353738/509770538051305493/704865062715654234

[fallow shard]

@stiff vault

[fallow shard]

If your bot is not working please read: #689208572806299799

Update 04/30
Updates are currently being tested and it's looking promising, I have decided on a set date we will be opening it back to free servers and that's May 5th

This is to allow me more time to make final changes and monitor how these changes are holding up.

<@&571351015773831168>

[hard zinc]

GIVEAWAY ENDED

¡Sorteo para todos los usuarios que hablen Español! Sorteo de un valor de más de 2 meses de premium del bot. 10 ganadores con premium cada uno de 7 días. ¡ONLY SPANISH PEOPLE WITH THE ROLE CAN PARTICIPATE!

Winners:
@feral badge
@ancient cloak
@fluid thunder
@young imp
@shy quest
@sullen monolith
@carmine pewter
@grizzled spire
@manic trench
@lofty stone
Hosted by: @jaunty glen

10 Winners | Ended at · May 4, 2020, 3:45 PM

[fallow shard]

<@&704865492749516820>

<@&571422113349763073>

[hard zinc]

Congratulations @feral badge, @ancient cloak, @fluid thunder, @dusky trellis, @shy quest, @sullen monolith, @carmine pewter, @grizzled spire, @manic trench, @lofty stone! You won the ¡Sorteo para todos los usuarios que hablen Español! Sorteo de un valor de más de 2 meses de premium del bot. 10 ganadores con premium cada uno de 7 días.
¡ONLY SPANISH PEOPLE WITH THE ROLE CAN PARTICIPATE!!
https://discordapp.com/channels/509192800865353738/509770538051305493/706169545856909342

[plush ruin]

Ticket Tool 100k

Ticket Tool has Just passed 100k servers!
We will be hosting a premium giveaway soon:tm: to celebrate!

[fallow shard]

<@&571351015773831168>

[hard zinc]

GIVEAWAY ENDED

One month premium key!! (Twelve winners)

Winners:
@proven copper
@dusty urchin
@delicate cliff
@hollow dagger
@uneven saffron
@manic plover
@rigid musk
@iron thistle
@nocturne oriole
@gleaming ruin
@subtle river
@sharp pendant
Hosted by: @stiff vault

12 Winners | Ended at · May 12, 2020, 7:47 PM

[fallow shard]

<@&704865492749516820>

[fallow shard]

(winners who have a subscription will get the option of moving their next payment date or getting a key to use on another server)

[hard zinc]

Congratulations @proven copper, @dusty urchin, @delicate cliff, @hollow dagger, @dusky trellis, @manic plover, @rigid musk, @iron thistle, @dusky trellis, @gleaming ruin, @subtle river, @sharp pendant! You won the One month premium key!! (Twelve winners)!
https://discordapp.com/channels/509192800865353738/509770538051305493/709492002059845673

[fallow shard]

All winners please open a ticket to request your key.

you have 24 hours to do so or it will be given to another.

[rugged seal]

<@&571422361690177548> Please bare with us, our support team is going to have a very limited availability for the next few days. We will be opening applications tomorrow. Stay tuned...

[fallow shard]

<@&571351015773831168>

You will need to speak at least one other language besides English fluently without the use of a translator. This does not need to be French only like stated before, but we are looking for more French support members most of all

[fallow shard]

New premium bot for premium servers.

This bot is hosted on it's own server so it will be faster and have better uptime than the normal version.

It has only been tested on a few servers but we've not noticed any issues so I'm releasing it to everyone.

Using the new version is simple:
Step 1. Invite Premium bot (invite can be found under server Configs)
Step 2. Assign it your support roles so it can view old tickets created by the normal version.
Step 3. Enable Premium bot under server configs.

Once these steps are finished it should function the same as before.

<@&535595160189403136>

[fallow shard]

A few FAQ's about the new bot:

Q: Do I need to keep both bots?
A: No, you only need to keep one to work.

Q: Will this work with my current panels?
A: Yes, This will use your old panels and tickets without a problem.

Q: If I kick the bot will I lose my settings?
A: No, Your settings are always safe even if you kick both the bots.

Q: Will this bot have extra features?
A: No, It's the same bot just hosted on it's own.

[feral quarry]

DISCORD IS BORKING!
Messages are failing to send, etc ...
http://stspg.io/jp2k2lklxnld

[fallow shard]

The new premium bot has been suspended by discord pending verification, I've contacted them and waiting a response.

[fallow shard]

After further research it seems like it might have been temp banned, but I couldn't tell you why since it's running on the same source code as the normal one.

I'm sorry for the Inconvenience, everyone should switch back to the normal version until I get it verified, It would help if you kept the premium bot in your server while we wait so it stays over the 75 server limit.

<@&535595160189403136>

[fallow shard]

<@&535595160189403136>
Premium bot status:
Discord dev team has still not responded to my ticket, if this takes another 5 days I'm going to release another bot in it's place.

New Feature!
You've been asking for this since v2 and it's finally here!! Multi-panels!
You can now have multiple panels in one ( #🎫│make-a-ticket is an example )
use the command $panel and follow the instructions.

with the addition of multi panel $panel is back so you can send panels from within discord again!

It's currently not added to the docs/help but will be added in the following days.

[plush ruin]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                You can combine up to 10 panels (Reactions will be slowly added)

[fallow shard]

Yesterday I found a bug with permissions and fixed the blacklist roles option, since it didn't work before people are now having the bot not work because they left random roles blacklisted.

[feral quarry]

<@&704865492749516820> #•suggestions has been cleared out. We still have the old suggestions, just hidden.

[feral quarry]

Looking for a solid translator bot for your discord? Invite @sudden path into your server and test it out in the official update server https://discord.gg/qCfhAZq | https://discord.com/api/oauth2/authorize?client_id=722141347603284001&permissions=0&scope=bot

[fallow shard]

I've had a number of people ask so I created a patreon:
https://www.patreon.com/BattleEye
I'm not sure what to put as rewards (I don't plan to include Ticket Tool Premium at this time)

[feral quarry]

Discord Bug

We are aware that some severs are experiencing an issue where everyone can see into newly created tickets. This seems to be caused by an update on the Discord backend that we cannot control or work around right now.
Furthermore, some custom bots that add roles to newly created channels may also be causing this due to this update.

We will keep y’all updated as we find more information

<@&709922247871168512> <@&704865492749516820>

[fallow shard]

For some reason discord changed something and the bots that are used to auto add the Muted role to channels is removing all permissions on the channels instead of adding the new ones to the existing permissions.

Since this bug is related to other bots interfering with the channel Ticket Tool created there's not a lot we can do to prevent this issue.

I'm looking into possible ways to counter this problem but it's not looking promising.

Quick rundown of what's going wrong:

1. Ticket Tool creates a channel.
2. The channel is created and has all the permissions it needs.
3. Another bot edits the channel to add a new permission and due to a bug this actions causes all old permissions to be removed.
4. We now have permission problems with the ticket.

To fix this bug/issue you will need to disable the feature that is auto adding the Muted role to all created channels.

[fallow shard]

A partial fix has been added to help combat this new issue.
Once a ticket is create Ticket Tool checks to make sure the permissions are correct and fixes them if another bot breaks them.

This will cause a few seconds where the ticket might be visible to everyone to see until the permission check takes place.
(This only affects people having the issue posted above)

[rugged seal]

<@&709922247871168512> Cloudflare is down, so Ticket Tool will also be down for a little while. https://status.discord.com/

[fallow shard]

<@&535595160189403136> it just happened a few minutes ago but @gilded parcel is back online and working

Not in this channel is seems

$ping

[gilded parcel]

Pong! Latency is 90ms. API Latency is 17ms

[fallow shard]

There we go!

[hard zinc]

GIVEAWAY ENDED

Hello, going to be giving away a 155 day premium code! Just react to enter and the winner will automatically be chosen! Once the winner is chosen DM me and I will give you your code.

Winner: @tacit walrus
Hosted by: @untold stone

Ended at · Aug 2, 2020, 9:49 PM

[feral quarry]

@everyone get some FREE Premium! 🎉
Winner should DM Jaffa for the key!

DMing Jaffa about the giveaway may result in punishment. Don't bug our staff.

[feral quarry]

Hey All! We finally added the roles back in #📂│information! Go grab some <@&571351015773831168> and <@&701556177691213864>

[feral quarry]

<@&571351015773831168> <@&571420822208512020>
Apply to help us with our German tickets! Applications will be open for 5 days.
You must be fluent in English and German. Using a translator is not allowed and will result in you being revoked.

Good luck to all who apply,
William

[untold stone]

Also remember to enter the giveaway above 😄

[feral quarry]

<@&704865492749516820> <@&571420822208512020> last day to apply!

[novel comet]

Twitter Revamp
[@everyone]

Hello Ticket Tool community! We are excited to announce that we are going to be finally offering updates and support via Twitter. To show excitement we have decided to do a giveaway that will leave 10 lucky winners with a 1 month premium key!! To find out more about the giveaway and how to enter head over to this post: https://twitter.com/Ticket_Tool/status/1288357205725581313?s=20. We also wanted to say thankyou for 175k server invites! We have come a long way and we hope to be here for years to come. We are excited to continue expanding our support and ability to offer what is requested by the community. See you on Twitter! -Jack

[feral quarry]

German Applications are now Closed

[untold stone]

<@&701556177691213864> Remember to enter the 155 day premium code giveaway above! Only one day left 😄
https://discordapp.com/channels/509192800865353738/509770538051305493/735252147943243787

[feral quarry]

Thank you to everyone who applied for a position in the <@&571789408102121472>. We have combed through many applications and have finally made our selection! Please welcome @vernal chasm to the German Support Team!

[hard zinc]

Congratulations @tacit walrus! You won the Hello, going to be giving away a 155 day premium code! Just react to enter and the winner will automatically be chosen! Once the winner is chosen DM me and I will give you your code.!
https://discordapp.com/channels/509192800865353738/509770538051305493/735252147943243787

[untold stone]

@tacit walrus Congratulations on winning the 155 day premium code! I will DM you with it shortly. Also sure to checkout our other giveaway on Twitter: https://discordapp.com/channels/509192800865353738/509770538051305493/737917327647178764

[novel comet]

Reminder to check out the twitter, the chances of winning right now are extremely high!!

[stiff vault]

Support Team Applications Open!
Guess what everyone, it is that time of the year! Application Time!! This time applications are open to all languages.
You are required to be fluent in English as well as any other languages you wish to apply for (this means the use of a translator is not allowed.)

Applications will close on August 10, 2020. No late applications will be accepted.
Please do not DM the Support Team to ask about the status of your application.

May the odds be ever in your favor,
Austin
@everyone

[feral quarry]

If you submit an empty application it will be deleted and you will be warned.

[feral quarry]

English applicants will be held to a much higher standard. Please put extra effort into your applications.
Furthermore if you open an application and don't respond within a few hours, it may be deleted. Once a question has been answered it will be kept open until you submit it

[stiff vault]

Support Team Applications are now closed!

We've gotten many good applications and we're starting to review them at this time. Those of you that are moved on to phase two will be contacted.

Good luck,
Austin

[feral quarry]

@stiff vault did I make it to phase 2?

[gilded parcel]

Scheduled Maintenance

Preforming server updates and maintenance

Estimated Downtime

10-60 minutes depending on shard startup time

Shards 0-90 will be down first then once they startup shards 90-180 will be restarted.
finally after them will be the premium bot.

the entire process is expected to take 1.5 hours but you shouldn't have downtime for longer than 30 minutes if all goes as planned.

Scheduled Time

Date:
August 11th

Time:
03:00 pm (CDT) - Give or take an hour

[fallow shard]

Maintenance completed.
All servers/shards online.

[fallow shard]

A bug has been fixed with enabling/disabling commands so if a command has stopped working for no apparent reason you likely have it disabled.

[fallow shard]

Ticket Tool Premium is now officially verified!

[feral quarry]

School Time (Somewhat?)

Hey everyone! Even though COVID-19 has delayed and changed the way we're all doing school/work, its still that time of year again. Please be aware that as school starts up for many of our Support Team members, we may be slower to respond to tickets. We are brining a few more people onto the team later today to help offset this though.

Stay safe, enjoy school and have a wonderful day,
William

[feral quarry]

New Support Members <@&571351015773831168>

After a much longer than expected hiring process we are happy to announce our newest support members:
@lofty anchor (English, Arabic)
@earnest flare (English, Portuguese)
@rain dome (English)
@sage tiger (English, Spanish)

Please welcome them to the team! 🎉

[feral quarry]

Wow!!!

Over 10,000 English tickets!
Thanks! (Btw we’ll be doing a giveaway. Maybe the lucky winner will get banned or free premium)

[fallow shard]

I've raised the character limit for free servers on the ticket message embed from 40-70 to 250 - This is permanent and I don't have any plans to lower it.

[dusky trellis]

Bot Updates!

What is new?

1. Channel selectors now have a search box.
2. You may now assign people tickets by doing $claim @user
3. Command Style tickets can now support monitoring monitoring channels.

[fallow shard]

We have passed 250k servers!

[rugged seal]

<@&571351015773831168> We have a new channel: #762656676062298173! This channel is where the admin team from ticket tool will give approximately once a month updates on the state of Ticket Tool and its affairs. Our first newsletter will be posted there at 9AM EST sharp, so be sure to check it out!

[dusky trellis]

Hello Ticket Tool Members,

Today we have decided to invite the @obsidian quarry into this server. We have brought it in to this server so that some of us could have some fun with eachother. We have activated the economy section of the bot but have blocked everything else. The prefix for the bot is . Everytime you talk in general chat, you earn some coins. You can also earn some coins by working, commiting a crime, and robbing someone. You also get 500 coins every 12 hours.
Now you are asking yourself, "What are we going to even do with coins", well I am glad you asked. Down below are some things in our "store"

Items in our Store
20,000 - Apricot Color Role
When purchased, you have the ability to get the APRICOT color role
20,000 - Cerulean Color Role
When purchased, you have the ability to get the CERULEAN color role
20,000 - Green Color Role
When purchased, you have the ability to get the GREEN color role
20,000 - Lime Color Role
When purchased, you have the ability to get the LIME color role
20,000 - Orange Color Role
When purchased, you have the ability to get the ORANGE color role
20,000 - Scarlet Color Role
When purchased, you have the ability to get the SCARLET color role
150,000 - 15 Day Ticket Tool Premium
15 Days of Ticket Tool premium
250,000 - Ticket Tool Premium
1 month of Ticket Tool premium

Commands
.deposit <amount or all>
.withdraw <amount or all>
.give-money <member> <amount or all>
.money [user]
.leaderboard [page] [-cash | -bank | -total]
.collect-income
.work
.crime
.rob <user>

[fallow shard]

(This is a trial run and might be removed in the future)

[novel comet]

New Social Launch
[<@&571351015773831168>]
Trick-o-follow my fellow discord Wumpus lovers and Ticket Tool users. We are excited to announce the new addition of our Instagram page to our social list here at Ticket Tool. @jaunty glen has taken the initiative to start this page, we look forward to seeing how he interacts with you all this spooky season.

To celebrate we are going to give out some social distanced candy, if you consider free premium as sweet as candy that is. Please take a look at the links below as well as the events rules and steps to enter found on our Instagram page. Look forward to seeing what costumes you are all going to wear in the posts comments!

[Giving away 4x 1-Month Premium Keys]
Follow us and let’s kick off the spooky season!
https://www.instagram.com/ticket_tool

[dusky trellis]

Ticket Tool Support Announcement (10/18/2020)
<@&709922247871168512>

Hello Ticket Tool users,
this announcement is to explain these recent outages in detail and why they keep happening as well as answer a lot of your questions about these outages.

Why is the bot always going offline?
The last couple of days, the primary ticket tool bot has been going offline due to Discord rate limits. It depends how much rate limits we hit that determines how many shards go offline and for how many servers the bot is offline for.

What are Discord Rate Limits?
Discord's API rate limits requests in order to prevent abuse and overload of Discords services.

Can't you fix this!!??
We currently can not fix these issues as this is not something we have caused. This is all Discord causing this issue and why it keeps going down. We are looking into possible fixes as well as contacting Discords Development Team about increasing our rate limits so that this does not keep happening.

Is there a work-around?
The current work-around this is to buy premium if you do not have it already and then invite the premium bot to your server and activate it in the server configs. As the premium bot is currently not hitting rate limits.

Thank you for choosing Ticket Tool as your ticketing bot and have a great day.

~
OfficialVortex
Network Manager

[dusky trellis]

Ticket Tool Support Announcement (10/19/2020)
<@&709922247871168512>

Hello Ticket Tool users,
Yesterday we explained why we were having a lot of outages, we did have some today but with me contacting with a connection, I got in contact straight to the head of the Discord Development Team.

What was happening?
We have been hitting a lot of 429 errors and rate limits.

What was done?
I have requested from my connection to move Ticket Tool onto the Large Discord bot Sharding as well as to increase our rate limits so then we do not get rate limited as much.

Other Info:
Earlier today we upgraded our discord.js and thats when everything started to go down, something in discord.js was not going into the bot correctly, so we just downgraded to the old discord.js and then we could not reset our bot anymore as we hit out session limit so then I got in connection again and requested that our session limit gets reset and it has. Now after all of that, the bot should be fully up and running.

We hope that we fixed all of the errors so that we can run ticket tool smoothly but, we can never tell the future so we never know.
I will be online tonight incase the bot goes down and my connection will be online as long as he can.

Thank you for using Ticket Tool as your ticketing bot

~
OfficialVortex
Network Manager

[rugged seal]

Announcement soon™

[dusky trellis]

Hello Ticket Tool users!

I am looking for a new name other than "OfficialVortex" or "Demiurge". So we have opened a channel, #769255922576130056, type all the name suggestions and the name I choose, the user who suggested it will get a 15 Day Premium Key.

[fallow shard]

#I am BattleEye and I Approve This Message (NOT PUBLISHING IT!!)

[dusky trellis]

Ticket Tool Bot Update Announcement (10/26/2020)
<@&571351015773831168>

Hello Ticket Tool Users!

We have some important updates to share with you!
This past week we have been working on massive amounts of reworking and recoding within the backend of Ticket Tool.

What was updated?
Within 30-60 minutes ago, we have pushed an updated version of the backend system of Ticket Tool to the Premium Bot Only, as of right now. We plan to push this to the primary bot within the next couple of days. We have pushed this to the premium bot only, to insure that it is fully working without any major outages or bugs.

We have integrated clusters into our shards as well as a new shard manager.

What is planned?
Within the next week or 2, you will see some more changes that includes a new status page that supports our clusters.

We have been working really hard to make Ticket Tool better for the users and easier to use. Thank you for all of the love and support you all give us to keep working on Ticket Tool.

Once again,
Thank you for using Ticket Tool as your ticketing bot.

~
@dusky trellis
Network Manager
Ticket Tool Administration

[dusky trellis]

Ticket Tool Announcement (11/1/2020)
<@&571351015773831168>

Hello Members of Ticket Tool,
We got some announcements for you today!

1. Updates to the Discord
The past 2 days, I have been doing some updates to the discord. Some of you have noticed the changes and some of you have not.

What was updated

• We have changed #status-updates into #📣│bot-news
• We have added a counting channel, a lot of people seem to be using it and have fun. The rules/guidelines are in the channel topic.
• I have updated/added the roles to #735589367027859457
• We now have specific “Bot Outage” pings for the premium and the primary bot.

2.What should you see in the future

• We will be having our Monthly newsletter by Pinecone sent out within the next couple of days.
• You will be seeing suggestions getting more detailed and faster responses by me when available.
• Soon the #spooky channel will be leaving us due to Halloween passing yesterday.

IMPORTANT: (<@&709922247871168512>)
Tomorrow we will be updating the Primary Bot (@plush ruin). The ETA restoration time is up to 2 hours. We hope it does not take this long but we are just letting you guys know ahead of time.
There will be a update review posted in #📣│bot-news

Lastly, we hope all of you had a safe and enjoyable Halloween.

Thanks,
@dusky trellis
Network Manager
Ticket Tool Administration

[rugged seal]

Wow, #💬│general-chat went really down really fast. @here if anybody received a DM from @dusky trellis within the last 24 hours containing any sort of links, please delete or ignore it. He was unfortunately the victim of hacking. While we are still looking into this issue, his roles have been temporarily removed to prevent potential harm to the server, but he was not and will not be demoted for this hack as it was out of his control. While we are investigating the issue, please remember to use your common sense. Turn on Two-Factor authentication, don't give your password to anybody, and don't scan other people's qr codes in your discord app. We will keep you guys informed with more updates as we get them.

[teal swift]

Ticket Tool Misc Announcement (11/10/2020)

Hello Ticket Tool Members,
We have been working on a server today that we really like the idea of. This server is called Community Development Hub (CDH).
In this server you can explore all different types of development languages, help people out with the development languages you know, or just hang out.
This is really something we worked on and put up today. When you join the server, there is a suggestions channel to make suggestions if you think of any for the CDH server.

Here is our ad,
Community Development Hub (CDH)

The Community Development Hub is a discord server where all kinds of developers are welcome.
Very known developers, not so known developers, can come in here and ask questions, just chat, help others, and advertise their own projects or bots.

What we offer:

• CDH offers help in all kinds of languages like nodejs, git, sql, py, etc.
• The ability to maybe find people to colaborate with to start a project of your own.
• The ability to publicize/advertise your discord bots.
• The ability to join a community of great people and have fun being here.
• Giveaways every other week!
• Interact with the active staff and community members.
• We have some verified discord developers, verified bots and maybe by joining us, you could make your discord bot better.

Staff Ranks:
Server Manager
Senior Moderator
Moderator

Invite Link:
https://discord.gg/yychvUtDZ8

[rugged seal]

I will note that this server has no association with tickettool except that it is owned and operated by our staff members, and is a partnered server. Please do not go into this server for support with ticket tool or any other bot.

[lyric mesa]

Ticket Tool Misc Announcement (11/19/2020)
<@&704865492749516820>

Hello Members of Ticket Tool,

First,
If you have not noticed, we have added the channel, #🆘│community-support. This is for our community members to assist one another. We will be locking this channel down on Sunday, 12pm EST for the Ticket Tool Managers to re-evaluate it and see if it doing more good then bad. If we end up keeping it, you should see it back up on Monday, 12pm EST.

Second,
Something new to Ticket Tool Support Server is our booster rewards. Check out, #779091596674859069 to see what you get for boosting!

Lastly,
Ticket Tool is currently in 318,734 servers, lets try and get 350,00!

Thank you for using Ticket Tool as your ticketing bot.

~
Thanks,
Jacob
Ticket Tool Manager
Development Team

[lyric mesa]

The community support channel has been closed to the public. Please read above to know why.
Thanks.

[lyric mesa]

A few things,

1. #🆘│community-support is now open to the public again. Within the next couple of days, you will be seeing some changes to how it works and more things like that. So stay tuned.

2. We have added some more items to the @obsidian quarry store so check the out. .store & .store 2

[lyric mesa]

Ticket Tool Support Announcements (12/10/2020)
<@&704865492749516820>
Hello Members of Ticket Tool,

At this time, we are doing a 20% off coupon of Ticket Tool Premium! MONTHLY AND YEARLY!!!
We know with the unexpected pandemic, some people are going through tough times, so we would like to brighten up your day.

How do I get the coupon?
Go into #655832608835502080 and do $holidaycoupon. This will DM you 2 coupon codes. 1 for monthly premium and 1 for annual premium.
Make sure your DMS are open or the bot can not DM you!

Notes:

• The "Premium Monthly" coupon can only be used by 8 people, so hurry and redeem it quick!
• The "Premium Annually" option has unlimited uses!

• = Please note that these coupons end on December 31st, 11:59 PM, EST.

~
Happy Holidays! 🎄
Ticket Tool Team

[lyric mesa]

Our promotional code is still going on!

The monthly code has 6 more uses left and the annual one has UNLIMITED!!!

Do $holidaycoupon in #655832608835502080 to get more details!

[fickle goblet]

Notice From Developer

Ticket Tool wants to wish you a Happy Holidays, have a great one!

Here is a 1 month premium key. :)
59fcd-7e7fd-780a3-f1466

© Ticket Tool · Dec 23, 2020, 11:40 PM

[fickle goblet]

Notice From Developer

Hello All,
At this time, Support Tickets will be closed due to the holidays. These will open back up on December 26th, 13:00 EST.

#🆘│community-support will stay open but remember not to ping the support team members at all or you will face punishment.

~
Thanks 😍

© Ticket Tool · Dec 25, 2020, 1:30 AM

[fickle goblet]

Notice From Developer

Hopefully everyone enjoyed the holidays.
#🎫│make-a-ticket has been re-opened.

Remember not to ping support team members in tickets nor any channels. It is against the rules! #546557408902905896

~
Thanks,
@lyric mesa

© Ticket Tool · Dec 26, 2020, 6:18 PM

[gilded parcel]

@everyone

December 31st, 2020

Ticket Tool Announcement

Hello Members of Ticket Tool,
It is December 31st for just about everyone, and the Ticket Tool Team and I have some things to share with you.

While 2020 was not the year everyone imagined or wanted. Like how this year has been filled with Covid-19 but, we have to look on the bright side as there were still some great things that ended up happening in 2020.

During 2020, on May 5th, 2020, Ticket Tool passed 100K servers. Then in August, we hit 200,000 servers and now we are passed 300,000 servers. But without all of you, none of this would be possible, so we want to say thank you.
In the beginning, we were not prepared to pass and handle all of these servers but, I feel that we did a great job of handling it and making it where we are at today. As we have made the bot succeed in its promise of a 99.8% online status throughout these past couple of months.

One big part of Ticket Tool is its Support Team. They deal with people dming them, friending them, pinging them when they are not supposed to, but they handle it pretty well. They also take the time out of their day to help and support all of you with Ticket Tool and we are so thankful for them.
So, please join me in #💬│general-chat in saying, Thank you Support Team as this <@&540295656720302081> has been one of the best support teams I personally, have ever worked with.

Lastly,
Thank you for supporting Ticket Tool in ways we could never imagine. You all shared the bot, helped the bot grow, and helped develop the bot by submitting all of your bugs and suggestions.

Happy New Years and stay safe!

~
Thank you,
@lyric mesa & the Ticket Tool Team.

Things to look for in 2021:

-) Partnership Applications Open up
-) Support Team Applications Open up
-) More Development into Ticket Tool from the <@&773381045478621215>
-) Beta Tester Team 👀

Dec 31, 2020, 8:00 PM

[rugged seal]

<@&571351015773831168> We lied. I promised this by the end of the year and I will deliver. First, I would like to personally thank @lyric mesa for his huge contributions to getting this together in time and helping me to bring everything together for this. I would also like to thank our awesome <@&615146349700186112> for their cooperation with this. I would also like to note that when it goes live, guidelines are not going to be posted as they are dynamic and depend on your server. Also, Partnership Applications will be made available before the end of the night. Have a very happy and safe new year, and please drive safe. Thousands of people die yearly from DUI related accidents and New Years makes everyone drive late. Be safe and drink responsibly.

[lyric mesa]

Hello Member of Ticket Tool!

We have concluded all staff applications.

We have added:
@jolly stratus - English Support
@sonic river - English Support
@feral panther - French Support Team
@junior plover - French Support Team
@bold cliff - German Support Team
We can't wait to see them in action!

Thanks to everyone who applied! For those who didn't make it, good luck next time, we believe in you!

[lyric mesa]

Ticket Tool Support Server Announcement! (02/23/2021 @14:41 EST)
<@&704865492749516820>
Hello Members of Ticket Tool,

1. Server Re-vamp
   I would like to officially announce that the Ticket Tool Support Server has completed its re-vamp. This revamp was started a couple days ago and I have just now, deemed it as finish. We have a new layout, some channels have changed, as well as some new channels. If you would like to learn more, check out #📂│information.

2. Bot's News
   I would like to point out and say, that all status updates, bot updates, bot news,etc will be posted in #📣│bot-news. So make sure to follow that channel for your Ticket Tool Bot updates.

3. Staff Day!! [ <@&540295656720302081>]
   I have scheduled the first Saturday of every month to be deemed as Staff Day within Ticket Tool. The first staff day is scheduled on March 06th.
   This day is when the support server will be locked down to just #🆘│community-support open for you all to help each other out. But during this day, no staff member will be expected to be online/active. I appreciate every single one of the <@&540295656720302081> members, they do so much and I physically can not thank them enough.
   Now, I will warn you, during this day, if you PING or DM the staff team, AT ALL, you will be temp banned for 24 hours. This is their day to just relax and treat themselves.

Of course, the <@&773381045478621215> will respond to outages accordingly if they do occur.

Thank you all for being apart of Ticket Tool and have a great day!

~
Thanks,
Jacob B. (@lyric mesa)
- Manager of Ticket Tool
- Development Team

[lyric mesa]

<@&704865492749516820>
We have opened the <@&814244015142338560> within Ticket Tool!

Currently we have just opened applications for the <@&814244015142338560> & <@&711729027018129486>. So read the next post below!

Update:
Staff Applications are closed.

[lyric mesa]

Ticket Tool Staff day has started!

Info: #📣│server-news message

More info:

[obsidian quarry]

Developerツ#1234

Hello all!!

Welcome to the Ticket Tool General-Chat!
This server has been placed into a semi-lockdown due to Ticket Tool's Staff day! This day is where the Support Members can take a break as each day all of them work so hard to deliver you all the best support possible.

Channels open during Semi-Lockdown
#🆘│community-support - Where the community members can assist you but do not expect to receive help from the official Ticket Tool Support Members.
#655832608835502080 - This is open so you all can still vote for Ticket Tool.

Rules during Semi-Lockdown

1. You may not DM or Ping ANY support member for assistance. If you do, you will be banned for 48 hours with no appeal.
2. If you need to report someone, you may DM @lyric mesa. (If you DM him for something other then reports, you will receive the punishment above)
3. If there are rule breakers during this lockdown, you will get a 72 hour mute within the Discord. (Make sure to read #546557408902905896)

Notes during Semi-Lockdown
This semi-lockdown has started @ 00:00 EST on March 6th. This semi-lockdown will be released @ 23:59 EST on March 6th.

[Jump to message](#💬│general-chat message)

Ticket Tool Support | #general-chat · Mar 6, 2021, 4:59 AM

[lyric mesa]

Hello all,

Thank you for being understanding and cooperative during this Ticket Tool Staff Day. I have finished placing all the channels, etc out of the semi-lockdown and everything should be all set.

Have a great day!

[lyric mesa]

Ticket Tool Support Server Announcement! (02/21/2021 @22:40 EST)
<@&571351015773831168> <@&704865492749516820>
Hello Members of Ticket Tool,
I have some announcements & reminders to share with all of you.

1. Ticket Tool Partners [<@&797271313919377438>]
   We have added a channel #822625785990610954 so if our Ticket Tool Partners would like to have their advertisement there, they can. If you would like to become a partner of Ticket Tool, head to #🎫│make-a-ticket and choose the Ticket Tool Server Partnership Request panel. (#🎫│make-a-ticket message)

2. Ticket Tool Staff Day [<@&540295656720302081>/<@&687423197485989893>]
   Last month we had scheduled the first Saturday of every month to be deemed as Staff Day within Ticket Tool. The first staff day was on March 06th and now for April it will be on the 3rd.
   This day is when the support server will be locked down to just #🆘│community-support open for you all to help each other out. But during this day, no staff member will be expected to be online/active. I appreciate every single one of the <@&540295656720302081> members, they do so much and I physically can not thank them enough.
   Now, during this day, if you PING or DM the staff team, AT ALL, you will be temp banned for 48 hours. This is their day to just relax and treat themselves.

3. Official Social Medias
   We have just opened a YouTube Account so go check it out! We will be posting tutorials and how-to's on there soon. All of our social media accounts will now be 100% active and would love if you all would follow them! We will be posting updates, giveaway, and more there!
   - https://twitter.com/Ticket_Tool
   - https://www.instagram.com/ticket_tool/
   - https://www.reddit.com/r/TicketTool/
   - https://www.youtube.com/channel/UC4dVpwfQLcuoIjwkPHg1xNQ

~
Thanks,
Dev. ❤️

[lyric mesa]

Hello @everyone,
We'd like to officially announce our Ticket Tool Community Discord.

This server is packed with

• Fun Bots!
• Events!
• Even more giveaways!
• Music!
• Ticket Tool Minecraft Server! (coming soon)
• Ticket Tool Premium drops 👀
• And more!

Come join us! | https://discord.gg/qKSEuVtJCc

Now you are probably asking, why?

Well a lot of people have requested more bots and things to do within the "Ticket Tool Support" server, but we felt it was too crowding. So the <@&773381045478621215> decided to make a server just filled with fun for everyone. So there will be a designated server for support and a designated server to relax, have fun, and meet some new people! So if you are in this server other then support & updates, this is the kind of server for you.
Give it a chance! We'd love for all of you to join.

[lyric mesa]

All general channels, @obsidian quarry store, voting, etc have been moved to this community server. This "Ticket Tool Support" server strictly focuses on assisting people with @plush ruin.

The Community Server is where people can join, have fun, and get some free premium 👀

[lyric mesa]

Ticket Tool Support | Quick Announcement
<@&704865492749516820>

Hello all,
Here is this quick announcement for yall.

Suggestions:
All bot suggestions have been moved to the community server. The <@&764965522571395132> feels that we love hearing other peoples thoughts on everyones suggestions and feel that the community server is just the place to chat about them. So you can head to the community server, check the channel ⭐│suggestions and look at the pinned messages on how to suggest.

https://discord.gg/xcTZ6dpe7g

Another announcement soon 😉(Next 12-24 hours)

~
Thanks,
Dev.

[lyric mesa]

<@&571351015773831168>
Well I guess it’s time to shut the Ticket Tool door on Discord and open a new one on Guilded.

https://www.youtube.com/watch?v=dHUKVIH8rnk

[lyric mesa]

Announcement
not as a joke 😂

[lyric mesa]

<@&571351015773831168> <@&704865492749516820> @everyone

Thank you! ❤️

Heyyyoooo. Welcome to April! Ticket Tool is at a total of 572,406 servers, has cached 11,601,221 users, and have created a total of 43,864,476 tickets. Thats crazy!!! Thank you all for the love and support. This truly means so much to us and we can't imagine what TT would be like without all of you. ❤️

||Not an April Foolz Joke, we love all of you||

The <@&773381045478621215> has so much planned for the next couple of months and can't wait to show all of you! I will say myself, that these things planned, are ⭐ ⭐ 🌞

Community Server

As you might know, we have open a community server. This is where everyone can come and talk, relax, have fun and win some Ticket Tool Premium! Now what you might not know is what we have planned for the server 👀

• Due to Discords update, "Stage VCs", we have made a "Ticket Tool FM" stage VC where hopefully every other week, we will do a interviews with some people and the listeners can ask some questions.
  I will be planning to have @fallow shard (Starter of Ticket Tool) in for an interview, some of the <@&540295656720302081>, and more guests! So join the community server so you can stay tuned for them!

• The Ticket Tool Community Server has hit level 3 in boosts, so thank you to everyone who has boosted. https://discord.com/invite/tickettool

• Newsletters will be posted everyone month within the community server & support server. There will be one posted within the next day or 2. It will give you an update on what we did the last month and what we have planned.

Well thats all for now, I hope you all have a great day!

~
Thanks,
Dev.

||Not an April Foolz Joke, sowwy||

[lyric mesa]

Oh also, did I mention we have teamed up with a hosting company to provide a Minecraft server for the community server? didnt mention it? well now I have! 🙂

Once the server is setup and fully functional, there will be an announcement 🙂

[ivory siren]

<@&571351015773831168>

Ticket Tool Easter Sale!

Ticket Tool has released a 15% off Easter Weekend Sale! Head to https://tickettool.xyz/subscriptions & select the premium plan you would like then insert the coupon EASTER to redeem your 15% off. This is valid from now to April 5th so get it while you can!

Ticket Tool Minecraft Server

Ticket Tool has opened a minecraft server for all of you to join! Head to our community discord here and check out our "⛏│minecraft-info" channel!

Ticket Tool has partnered with "MCProHosting" to give you one of the best Minecraft gaming experiences. Now YOU can head to their website by clicking here and making sure you use code "TT" at checkout for 20% off your first month for any server hosting plan.

Links:
Website
Discord

My Review:
We have been using MCProHositng for some time now and it is one of the best companies we have worked with. From their amazing support team to their amazing community members always happy to lend a hand. We very much recommend them! ~ @lyric mesa

Have a great weekend everyone!

~
Thanks,
@lyric mesa

[lyric mesa]

We have initiated Ticket Tool Staff Day!

#🎫│make-a-ticket is hidden and there is a larger slowmode in #🆘│community-support to reduce spam.

During this time, support team is not required to answer anyones questions and if you DM them for support, you will be banned for 48 hours.

Have a great day & Happy Easter!

[lyric mesa]

@everyone <@&571351015773831168>
This is a very important announcement.

But first,
Happy Easter everybody! Hope you all have a good one!

But more importantly,
The <@&764965522571395132> will no longer allow any appeals within their dms. It has gotten out of hand with the amount of servers & moderation actions our staff takes. So now, you will NEED to fill out this appeal form, https://forms.gle/npGXuueJkeTzs5xs7 to get a moderation action taken against you appealed. This is in effect for both servers, community and/or support server. If you DM ANY staff about your appeal status, it will be denied (including <@&764965522571395132>). If you get banned, you will be dmed this form but incase it doesnt, I suggest you keep the form somewhere important.

This is in effect immediately

~
Thanks,
Dev.

AT ALL TIMES, Remember this rule.

4. Things to avoid
4.1 Don't ping people unnecessarily. (Included in tickets, do not ping anyone in them)
4.2 Don't DM or friend request people you do not personally know on the server.
4.3 Don't request for staff roles, or any roles.
4.4 If you try to avoid punishment from the staff team, you will be banned.
4.5 Do not ping and/or DM staff.```

[vernal chasm]

Hey everyone!

Thank you to everyone who applied for a partnership with us! We truly love what some of you did with our bot and are excited to work with our current <@&797271313919377438>'s

But it's time for a break. We have exceeded our desired number of partners and decided to close partnership requests again. We may open them in the future, but at this time we are not accepting new partnerships.
<@&571351015773831168>

[lyric mesa]

<@&571351015773831168> <@&701556177691213864>

🥲 🥲 tears of joy

Ticket Tool has passed 600,000+ servers! We are so thankful for every single one of you and can't thank you all enough for the love and support. We wouldn't be where we are without you. SOOOOOOO we have one of our biggest giveaways yet! In the community server we have a giveaway of Ticket Tool Premium with 10 WINNERS!! So join and enter! You have the chance to win!

But really, thank you, it means so much! ❤️

Giveaway Here: https://discord.gg/xcTZ6dpe7g

[gilded parcel]

@everyone

Hey y’all. The current Team of TT has a project that we’d like y’all to be apart of. Join the Discord below to stay updated. We will release the name of our project when we can 👀. Just join the Discord!

https://discord.gg/CGAPHjhneu

[lyric mesa]

Damn y’all don’t play. Join up!

[lyric mesa]

<@&704865492749516820>
Hey yall,
I wanted to come here and say thank you to the Wick bot. Has helped me protect the 50+ servers I manage. Now, I want you to go check em out as well. They are one of the best security & moderation bots on Discord.

Their bot will help you feel secure about your servers.

You can check em out @:
https://wickbot.com
&
https://discord.gg/U7YV4TEdY2

~
This announcement was made fully made and published by @lyric mesa & Wick is not a partner with Ticket Tool.

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>

Hey!
We are looking for a Social Media Intern:

• Able to follow a active, in-depth post schedule
• Amazing at graphic design
• Coming up with ideas/creativity
• Running Advertisements on our Platforms

Send a DM to @lyric mesa that contains why we should hire you for this position and some examples of what you can do. This position entails lots of hard work and effort.

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>
🙂

ONLY REACT TO 🆕 IF U ARE APPLYING FOR THE SUPPORT TEAM LANGUAGES ABOVE

oh and also.

https://discord.gg/Z7FEmfbCMd
https://discord.gg/Ayrm4ggzKm

[lyric mesa]

Happy pride month everyone!
Just remember you all are beautiful, and I hope everyone has a safe, successful, and gorgeous month! Remember to smile 🙂 🏳️‍🌈

[lyric mesa]

<@&704865492749516820> <@&571351015773831168>

Few announcements!

1. Happy Fathers day weekend to all the fathers out there! Have a great weekend!

2. The applications for the Arabic & French support team are still opened and will be opened for the next week! So apply while you can!

Message link to application: #📣│server-news message

3. Make sure to join the servers below. 😉 AND check out #822625785990610954!

https://discord.gg/Z7FEmfbCMd
https://discord.gg/Ayrm4ggzKm

[lyric mesa]

<@&571351015773831168>
For the Fourth of July, the <@&540295656720302081> will be closed for the 4th and 5th of July.
The community support channels will be opened for the community to help, but support members are not required to be online nor respond.

If you ping a support member in any channel, there will be moderation actions taken against you.*

~
Thanks,
Ticket Tool Team

[vernal chasm]

Thank you to everyone! Support has been closed for two days and almost all of you were pretty understanding!

Tickets are open again, please don't spam :)

[lyric mesa]

<@&704865492749516820> <@&571351015773831168> ||(Totally didn't click enter by accident)||
Ticket Tool has hit 800K servers!!! Thank you all so much for the support, we can not thank you enough!! All the support, the patience and appreciation, it really keeps us going.

<@&701556177691213864>
We are hosting a Giveaway for hitting 800K servers on @lyric mesa's community server!
So come check it out, react, and hopefully win some premium!
https://discord.gg/ZSn7uUmC4F

[weak plover]

<@&704865492749516820> <@&571351015773831168>

We've opened up support applications once again! Be sure to read through the entire embed above and only click the 🆕 button if you speak the languages we're looking for.

Good luck and I look forward to working with some of you soon!~

EDIT: CLOSED

[vernal chasm]

Hey there! <@&704865492749516820> <@&571351015773831168>

Halloween is close and we were thinking of not just changing the server logo for the time around this holiday, but also the logo of the bot. It would be a halloween themed ticket tool logo that would be active for about 2 weeks. We would also do this for other major holidays in the future.

Now we ask you the question: Do you support this idea of changing the bots logo for major holidays or are you against it?

Vote by reaction below ( / )

[dusky trellis]

Hosted by Light#1591

:tada: __**Giveaway Ended!**__ :tada:

Winners

@forest gyro,
@glossy bronze,
@lament dawn

Prize:

Discord Nitro Classic (1 month to 3 winners)

Ended · Nov 21, 2021, 7:52 PM

Hosted by Light#1591

:tada: __**Giveaway Ended!**__ :tada:

Winners

@spiral elm,
@obtuse isle,
@cosmic wigeon

Prize:

Ticket Tool Premium (1 month to 3 winners)

Ended · Nov 21, 2021, 7:52 PM

Hosted by Light#1591

:tada: __**Giveaway Ended!**__ :tada:

Winner

@mossy patrol

Prize:

Discord Nitro Classic (1 year to 1 winner)

Ended · Nov 25, 2021, 7:52 PM

Hosted by Light#1591

:tada: __**Giveaway Ended!**__ :tada:

Winner

@rocky dust

Prize:

Ticket Tool premium (1 year to 1 winner)

Ended · Nov 25, 2021, 7:53 PM

[weak plover]

<@&571351015773831168> <@&704865492749516820>

Ticket Tool has surpassed one million servers!! We're beyond grateful for the abundance of appreciation, support and patience we've received from all of you on our journey so far. We've got some exciting things planned for the future that I'm certain you'll love!

<@&701556177691213864>

To celebrate this momentous milestone, we'll be hosting our biggest giveaway yet! We'll be giving away

3 x 1 Month of Ticket Tool Premium
3 x 1 Month of Discord Nitro Classic
1 x 1 Year of Discord Nitro classic
1 x 1 Year of Ticket Tool Premium

And of course, we could never forget the continued support of our <@&535595160189403136> s, who are the biggest reason we're able to keep the bot up and running. We'll be hosting some exclusive giveaways (with some exciting prizes 👀 ) in #📣│premium-news for our premium members!

PS: to be eligible to claim the 1 year prizes, your discord account must be at least 3 months old; there are no other requirements. If you have dashboard access to a premium server, run $pc in #🤖│bot-spam to obtain the role

Thank you once again for all the support

• Ticket Tool Team
  ||@everyone ||

Got a few DMs asking about the giveaway, they're right above the announcement.

[lyric mesa]

❤️

[dusky trellis]

:tada: @forest gyro, @glossy bronze, @lament dawn won Discord Nitro Classic (1 month to 3 winners)

:tada: @spiral elm, @dusky trellis, @cosmic wigeon won Ticket Tool Premium (1 month to 3 winners)

[weak plover]

Congratulations! Open a ticket in #🎫│make-a-ticket to claim your prize

[dusky trellis]

:tada: @mossy patrol won Discord Nitro Classic (1 year to 1 winner)

:tada: @rocky dust won Ticket Tool premium (1 year to 1 winner)

[weak plover]

<@&704865492749516820> <@&571351015773831168>

Christmas Logo Event

Ticket Tool needs a Christmas logo, and we'd like to see what our talented members can do! Participating community members will be required to submit a Christmas themed logo for either the Ticket Tool Primary or Ticket Tool Premium bot. (or both!) The best designs, as selected by our team members; will receive 1 month of Ticket Tool Premium each.

The original logos of both bots will be pinned in #event-submission

Rules

• Your design must be original and made by you.
• All entries must be submitted in #event-submission within 48 hours of this announcement
• Your submissions must be in the JPG, JPEG or PNG formats
• You are limited to 1 submission per bot (1 logo for primary, and 1 for premium)

Good luck!~

This announcement will be updated to include FAQ / rule changes if and when they occur

[lyric mesa]

Hey @everyone,

Thank you for being apart of the Ticket Tool Support Server.
Now... we got some updates 🙂

After the disbanding of our community server, we've been hard at work thinking of ways to optimize the efficiency of the support we provide, and bring the community closer together. As a big leap towards that goal, we've made multiple changes to the support server (and a couple of other exciting things too)

• #💬│general-chat is now back, come say hi! for the convenience of moderation, we'll be keeping the channel __English __ only for the time being.

• We've decided to bring back the #•suggestions channel; As we look to move forward with both the bot and our community, we'd love to hear what you've got to say!

• #735589367027859457 have been fixed; be sure to grab the notifications roles of your choosing to stay up to date, as this is one of the few times we'll be pinging everyone

• #🎉│giveaways have been made public again; so make sure to keep an eyes out for some 😵‍💫

• & Lemme just say.. our awesome TT Dev @fallow shard is working up a storm... 👀

• REMINDER: The Christmas Event above ends in: 2 Hours & 19 Minutes

The Team here at Ticket Tool wants to wish everyone a happy holidays and to be safe traveling. There might be some ups and downs about the holidays but we are hoping everyone has a great holidays with LOTS of food 😉.

~
Thanks,
@lyric mesa
Ticket Tool Team
- Ticket Tool Operations

[weak plover]

We've had some amazing submissions, and were delighted to see your creativity; amongst all of them @broken lance's submissions stood out the most. Congratulations! please make a ticket to claim your prize.

[lyric mesa]

<@&704865492749516820>
We will be hosting a Last to Leave VC challenge on January 8th, 2022 at 2pm EST, with participants having the chance to win exciting prizes such as discord nitro and ticket tool premium.

Rules:

• You will be required to have a working microphone, as mic checks will be held every 20-30 minutes
• failing to respond to a mic check will result in disqualification
• You may talk within the VC, however disruptive behavior such as playing earrape will result in disqualification
• All our #546557408902905896 apply within the VC
• Server staff may make additions or changes to the rules at any time, such changes will be informed within the VC

Prizes:

🥇 - 1 Month of Discord Nitro & 6 months of Ticket Tool Premium
🥈 - 3 months of Ticket Tool Premium
🥉 - 1 month of Ticket Tool Premium

If interested, click https://canary.discord.com/events/509192800865353738/922184607858843699 and click the "Interested" button on the bottom right. We hope to see you all there!

~
Ticket Tool Operations

https://discord.gg/JHuSS46g?event=922184607858843699

[lyric mesa]

<@&704865492749516820>
We will be hosting a Guess the number challenge starting Wednesday at 06:30am EST! Once the channel is open, you can start guessing and get the chance to win an exciting prize, premium!

Rules:

• The number to guess is within the 0 - 15,000 limit
• With multiple digit numbers, you need to include a , in the correct spot for it to work
• You cannot use alts
• Using alts will cause you to be disqualified
• All our #546557408902905896 apply within the guessing channel
• Server staff may make additions or changes to the rules at any time, such changes will be informed within the guessing channel and it will be pinned.

Once you guess the correct number, @hard dust will ping you with a congratulation message!

Prize:
2 Month of TT Premium Key /or/ 2 Months off your current TT subscription (you can decide :D)

Good luck!

Share this link with friends!:
https://discord.gg/xAtkEk5X?event=922487339111055371

[lyric mesa]

https://discord.gg/xAtkEk5X?event=922487339111055371

[lyric mesa]

Are you a Verified Bot Developer? ()
You can gain the <@&922514574379483186> role here at Ticket Tool! ( discord.gg/tickettool )
You need the badge on your Discord badge list.

To gain the role, you can ping @lyric mesa and say "Role Please" in #💬│general-chat.

[lyric mesa]

<@&571351015773831168>

the <@&540295656720302081> will be closed for the holidays from 12 pm EST on the 24th to 12 pm EST on the 27th.

During this time, tickets will be unavailable. For urgent support related to billing issues only, please email [e-mail]

The community support channels will be opened for the community to help, but support members are not required to be online nor respond.

Pinging or DM'ing support members during this time will result in strict moderator action

~
Thanks,
Ticket Tool Team

[weak plover]

After 4040 guesses, @severe drift has won the guess the number event, Congratulations~!

[lyric mesa]

If you would like to be pinged for all upcoming and current events, please react to in #735589367027859457.

[lyric mesa]

Merry Christmas & Happy Holidays from the team at Ticket Tool.

[weak plover]

Support tickets are now open again, thank you all for your patience while our staff team took some time off. We hope all of you had a good time during the holidays! ❤️

[lyric mesa]

<@&704865492749516820>
Hello everyone,

Today isn't the typical announcement I'd make, I'm here to ask you all for a favour.

A friend within the bot development community has had a rough holiday season this year, she's been through a lot....brain surgery and the government refusing to pay for it, the death of her 11 year old sister and nearly being evicted with her 2 children and having thousands of dollars in arrears because she could not work throughout her recovery from brain surgery. She has been working two jobs just to try to make it through and she still is unable to even afford a warm place at night for her 8 and 10 year old children to sleep, and to add onto all of this the car Sky needs to travel to her second job has broken down and needs to be repaired which she cannot afford. It goes without saying that she needs some help.

If anyone here is capable of helping her in her dire time of need then I actively encourage you to do so, anything you have can make the difference between her children having a cozy bed to sleep under, or being wrapped in blankets sat on the street in the middle of winter.

Whether it's 50 cents, a dollar, two dollars, five dollars. The amount is up to you, but everything you donate helps this lovely woman and her adorable children afford somewhere for them to live.

You can donate on the go fund me she has setup.

https://www.gofundme.com/f/help-laura-with-expenses-after-neurosurgery

Thanks in advance!

~
Thanks,
Developer
- Ticket Tool Team

[lyric mesa]

@everyone
Hello Ticket Tool Community,
It is December 31st for just about everyone, and the Ticket Tool Team and I have some things to share with you.

While 2021 was not the year everyone had hoped for, where this year has been filled with Covid-19 & recovering from it, we'd like to look on the bright side as there were still some great things that ended up happening in 2021.

Within the Ticket Tool World,

• During 2021:
  01/09/2021 - Ticket Tool Passed 400K Servers
  02/26/2021 - Ticket Tool Passed 500K Servers
  07/22/2021 - Ticket Tool Passed 800K Servers
  11/18/2021 - Ticket Tool Passed 1Million Servers!

Without all of you, none of this would be possible, so we want to say thank you.
In the beginning, we were not expecting to grow as much as we did and we were not ready for all the support needed but, I feel that we did a great job of handling it and making it where we are at today. As we have made the bot succeed in its promise of a 99.8% online status throughout these past months.

One big part of Ticket Tool is its Support Team. They deal with people dming them, friending them, pinging them when they are not supposed to, harassment in general, but they handle it pretty well. They also take the time out of their day to help and support all of you with Ticket Tool and we are so thankful for them.
So, please join me in #💬│general-chat in saying, "Thank you Support Team" as this <@&540295656720302081> has been one of the best support teams I personally, have ever worked with.

Lastly,
Thank you for supporting Ticket Tool in ways we could never imagine. You all shared the bot, helped the bot grow, and helped develop the bot by submitting all of your bugs and suggestions. SO thank you

Happy New Years and stay safe!

~
Love,
The Ticket Tool Team

--
- https://twitter.com/Ticket_Tool
- https://www.instagram.com/ticket_tool/
- https://www.youtube.com/channel/UC4dVpwfQLcuoIjwkPHg1xNQ

Ticket Tool (@Ticket_Tool)

Official Twitter of the @discord bot, Ticket Tool. Whether it be for Support, Sales, or Suggestions, Ticket Tool can do it all! Trusted in over 700K+ servers!

Tweets

50

Followers

276

Twitter

While you are here,
make sure to grab some roles from #735589367027859457 & follow our #📣│event-news channel 🙂

[lyric mesa]

<@&571351015773831168>

Hello my wonderful members!

I would like to officially announce the opening of the support team applications for the teams below -

-Portuguese Support Team
- Arabic Support Team
- French Support Team
-Spanish Support Team

Please read through the embed below and apply if your interested and fit the requirements!

[weak plover]

Staff applications are now closed, any pending applications will be reviewed in the following week. If you do not receive a response, you have unfortunately not made it past the application stage.

[gilded parcel]

We are now hiring people for our Support Team!

We are currently looking for members of the following team to assist our customers in Support Tickets:

🇯🇴 Arabic Team
ﾠ

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak fluent English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak Arabic fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
ﾠ

Apply

If you are interested in applying for a position in the Arabic Support Team, please click on 🇯🇴 below to begin the application process. You will have a period of 5 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :flag_jo: if you wish to begin the application process. **

[weak plover]

<@&571351015773831168>

Support team applications for the Arabic Support Team have now been opened. If you speak Arabic and wish to join our team, I highly encourage you to apply! Please do not apply if you do not speak Arabic as all irrelevant applications will simply be deleted.

Good luck!

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>

Hello Ticket Tool Community,

Thank you for your trust in Ticket Tool. We would be grateful if you could spare 5-10 mins or less to answer a short survey and let us know how your experience is with us while also giving us input on suggestions towards operations within TT.

https://forms.gle/UiwXX6oCs3AupkCT9

• The link will be active till May 22nd.
• The information gathered will be used for quality assurance only.
• We value your privacy and do not sell personal information to third parties.

We appreciate your time and feedback, and assure you of our best services.

Thank you,
Dev

• Ticket Tool <@&764965522571395132>

[weak plover]

English Support Team applications are now closed, please allow us 24 hours to go through and review all pending applications. If you do not recieve a response within this time, you have unfortunately failed to make it past stage 1 of the application process.

If your application is currently in stage 2, the above does not apply to you.

[lyric mesa]

To: Ticket Tool Community ( <@&571351015773831168> / <@&704865492749516820> )
From: Ticket Tool Management Team
RE: Support Server - Scheduled Temporary Shutdown

Hello,

The Ticket Tool Support Server will undergo a temporary shutdown from __May 26th, 2022 __19:00pm (EST) till atleast May 30th, 2022 20:00pm (EST) to reconstruct the layout and format of this server.
All channels might still be visible, but the only channel members will be able to communicate in will be #🆘│community-support.

When the server maintenance is underway, the <@&540295656720302081> will be taking a "Support Team Vacation". Which will allow the support members to not be active within the Ticket Tool Support server as often as they currently are. They are still allowed to support the community, but are not required to. *Pings towards the support team (without permission) will force moderation action towards that member. *

If you need any billing support during the maintenance, feel free to email "[e-mail]"

Please open a ticket ( #🎫│make-a-ticket ) with any questions and/or concerns, thanks!

~
Dev

• Ticket Tool Management Team
  • Team Lead

[lyric mesa]

Ticket Tool Support Server - Temporary Shutdown is now active
Please read the above announcement for more information

[lyric mesa]

@everyone
Hello Ticket Tool Community,
Please welcome our NEW AND IMPROVED TICKET TOOL SUPPORT SERVER!

Our server revamp has finally been concluded. The whole staff team has worked hard the past couple of days to make this server the best possible.

Some channels you should check out our #📂│information, #📌│automated-support AND #🎉│giveaways (we have one going on now)

Make sure to look through the server and grab some reaction roles while you're at it, as you don't want to miss some TT spoilers, some announcements/updates, and more...

Also,
Please welcome our newest <@&687423197485989893> members -
♂️ • @hexed spire⠀(🕰️ UTC+3) │ 🇺🇸 🇸🇦
♂️ • @dusky trellis⠀(️️🕰️ UTC+2) │🇺🇸 🇫🇷
♂️ • @gray ether ⠀(️️🕰️ GMT+1) | 🇺🇸 🇬🇧
♂️ • @tawny cedar ⠀(️️🕰️ UTC+5.30) | 🇺🇸 🇮🇳
♂️ • @spice seal ⠀ (️️🕰️ UTC+1) | 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Please #🎫│make-a-ticket if you have any questions or concerns, thanks!

~
Ticket Tool Management Team

[lyric mesa]

<@&571351015773831168> <@&704865492749516820>

Few announcements!

1. Social Media:

• We have just posted a new youtube tutorial for setting up Ticket Tool.
  • https://www.youtube.com/watch?v=ETKJ88sJgrg

2. Within the Discord:

• We have added a Social Media ping role in #📂│information, as well as a #📣│social-media-posts where you can subscribe for social media updates.
• We have moved our @obsidian quarry economy information channel, into #📂│information.

Make sure to like & subscribe to our Youtube & to follow us on Twitter!

~
Thanks,
Dev

[gilded parcel]

We are now looking for new Moderators!

We are currently looking for members to assist our team by carrying out moderation on our support server.
ﾠ

Requirements:

To be eligible for this position you need to comply with the following requirements:

• You will need to speak English without the assistance of any translators as you will be required to communicate with the Team.
• You need to be familiar with the server rules.
ﾠ

Apply:

If you are interested in applying, react with :tools:, You will have a period of 5 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :tools: if you wish to begin the application process. **

[lyric mesa]

[ <@&571351015773831168> / <@&704865492749516820> ]

Server Moderator Applications Open!

We have now opened the applications to become a TicketTool Support Server Moderator. Please review the panel above.

Check out our upcoming event TODAY!
https://discord.com/events/509192800865353738/984566745190780970

Update:
Moderator Applications have been closed.

[gilded parcel]

We are now hiring people for our Support Team!

We are currently looking for members of the following team to assist our customers in Support Tickets:

:flag_es: Spanish Team
ﾠ

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak fluent English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak Spanish fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
ﾠ

Apply

If you are interested in applying for a position in the Spanish Support Team, please click on :flag_es: below to begin the application process. You will have a period of 1 day (24 hours) to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :flag_es: if you wish to begin the application process. **

[weak plover]

Support Applications

Support Applications for the <@&568257420988645387> have now been opened. If you are proficient in Spanish and would like to be a part of our dedicated staff team, please have a look at the panel above. Ensure you read through the embed thoroughly as it contains all the information required for your application to be properly reviewed.

Do not apply if you do not speak Spanish, your application will be immediately denied.

[ <@&571351015773831168> / <@&704865492749516820> ]

[gilded parcel]

We are now hiring people for our Support Team!

We are currently looking for members of the following team to assist our customers in Support Tickets:

🇧🇷 Portuguese Team
ﾠ

Requirements

To be eligible for this position you need to comply with the following requirements:

• You will need to speak fluent English without the assistance of any translators as you will be required to communicate with the Team and answer English Support Tickets
• You will need to speak Portuguese fluently without the assistance of any translators
• You need to be familiar with the Ticket Tool Bot and Dashboard
ﾠ

Apply

If you are interested in applying for a position in the Portuguese Support Team, please click on 🇧🇷 below to begin the application process. You will have a period of 5 days to submit your application from the time this message was sent. Any late applications will not be reviewed or accepted.

**Only click on :flag_br: if you wish to begin the application process. **

[weak plover]

Support Applications

Support Applications for the <@&814244015142338560> have now been opened. If you are proficient in Portuguese and would like to be a part of our dedicated staff team, please have a look at the panel above. Ensure you read through the embed thoroughly as it contains all the information required for your application to be properly reviewed.

Do not apply if you do not speak Portuguese, your application will be immediately denied.

||[ <@&571351015773831168> / <@&704865492749516820> ]||

Reminder: The arabic and Spanish support applications are still open, and will be closing over the next couple of days. Be sure to apply now if you're interested!

[gilded parcel]

Ticket Tool Server Partnership Request

If you wish to become an official <@&797271313919377438> and therefore receive a Ticket Tool Premium Subscription, please open a ticket, where our team will review your partnership request.

Only apply if you meet the requirements listed below OR/AND if you think you deserve to be a partner. If no ticket is created using the button below, partnership applications are closed.

Apply for Partnership

[vernal chasm]

[ <@&571351015773831168> / <@&704865492749516820> ]

Do you want to become an official <@&797271313919377438>? Well, then you're in luck, because as of now, we are opening applications again!

By becoming a partner, you get exclusive benefits! Obviously our partners get our premium version for free, but that is not all! Here's a lit of all the benefits:

Free Premium
Exclusive Support
Your own coupon code for TT Premium, that can be shared with your server members
First to receive updates
Prioritised suggestions

So who are we looking for?
We're looking for large discord communities that heavily use Ticket Tool. And that's all! Of course it all depends on your server. We are checking every server individually and do make exceptions for some servers that don't meet our minimum requirements, but we still like to partner with (e.g. Mod Communities). So what are our minimum requirements?

At least 10.000 members (exceptions can be made)
High usage of Ticket Tool
Discord ToS friendly

If this describes your server, we look forward to hearing from you. We will accept around 5 new partners, so the spots are limited! Application phase stays open until we have filled up all available spots.
To apply, click the button above

Good luck everyone

[vernal chasm]

Partnership applications are now closed. All new partners have been contacted.