🆘│community-support

[old cape]

may i know how to make it default that a transcript would automatically be sent?

[rustic gale]

It's a premium feature

[old cape]

ohh i see thanks

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[serene lily]

thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[atomic solstice]

they already have a ticket open 😮‍💨

[rustic gale]

Under Logging Options, enable Direct Message Transcript and/or Auto Save Transcript

[jade topaz]

sometimes when i try to close the ticket it would say interaction failed, is there a certain timeframe of when it must be closed?

or do you know how this issue can be fixed

[rustic gale]

if you try again and it works, it's fine. Unfortunately there will be connection issues or Discord issues that mean not every button interaction gets processed correctly.

[jade topaz]

oof

[rustic gale]

If you try over and over and it's consistently failing, it might be a bug.

[sly linden]

I opened a desg¹ ticket and it show to all desg
why?

[jade topaz]

aight got it, ty

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Can you please clarify your issue?

[sly linden]

I opened designer¹ ticket and the ticket appear to all of designers

It's appear to designer² and desg³ and 4

[rustic gale]

It's a permission issue

Check which roles are assigned as Support Team Roles and Additional Roles in the ticket's General Options

Also make sure that Everyone Opened Permission has denied Read Messages

[serene lily]

My bad bro😂 I’m rn racing to get things fix and done

[atomic solstice]

no problem 😆

[magic heath]

Thanks, @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[magic heath]

💀

[dusk ginkgo]

Hello

[solid lake]

I have a problem, when I closed the ticket and then cacella ticket the embed messages disappeared and the chat was not deleted.

[rustic gale]

Try using the $debug command to see what's going on

@solid lake

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/997968402075365396

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
217/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Elon musk#5540
User ID:
733369998596243516
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
11
API Latency:
75

[rustic gale]

Lol not here

[simple terrace]

Oh sorry

How do I delete

[solid lake]

Okey

[rustic gale]

Try using the $close command to close the ticket

[solid lake]

Resolved thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[vapid gyro]

Wait is there like a list of ticket tool commands for the ticket in my server?

So like I set it up

Is there like a list of commands?

[gilded verge]

Im not sure if you mean that but i used this commands on my server and it's working 😊

[next light]

Hi, is there a way I can make it so that if the user has (designed role), they cannot open a support request?

[gilded verge]

Hey, I'd like to help you, but please give an example because I didn't understand the question 😳

[next light]

Is there a way to make it so that if a user has this role called Ticket Ban, they cannot open a support request

[gilded verge]

oo yeah, sure! go to Dashboard->Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings->and to Disabled Roles put role which you want :>

+you don't need to re-send panel ^-^

[vapid gyro]

I can’t do that

It doesn’t work for me

[gilded verge]

What is the prefix on your server?

Check Server Configs, like this:

[vapid gyro]

The prefix is $

I did $help and nothing happened

Wait a sec I think I changed it

[next light]

Sorry for the delay, thanks for the help

[iron night]

Gave +1 Rep to @gilded verge

[next light]

Got it sorted

[jade topaz]

Hi

[rustic gale]

'Sup! You need help?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jolly cairn]

Where do I go to change the roles that can see the tickets

like staff roles.

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[cold willow]

hey, i have been getting invalid requests when i try to open my ticket transcript links; has there been any issues i should be aware of or?

[shut bolt]

Hey there, if the original message in which the bot sent the HTML file was deleted, then the webpage isn't going to be able to render it since Discord deletes the file from their storage in a short period of time

[jade marsh]

How does one add TicketTool Premium to my server, I paid for it but cant figure out how to invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Check this

[quartz egret]

Someone help me

When someone makes a ticket

everyone can see it including my members

[quasi cliff]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[quasi cliff]

^

[quartz egret]

I still don’t get it dude

it’s weird can u vc me and help?

[graceful horizon]

Make sure the spacers are private

Thst should fix your issue

[quartz egret]

Can u call rq and help me

[graceful horizon]

I can't its 3am I gotta get some sleep

[quartz egret]

I just don’t get it

alr

[quasi cliff]

Did u try this

[quartz egret]

Yes

[graceful horizon]

If you open a ticket they can help you personally aswell

[quartz egret]

They haven’t responded

[quasi cliff]

Did u make "Read messages"

[graceful horizon]

Yea, its late. Also I recommend the paid bot you'll get almost instant support

[graceful horizon]

Where do I get the premium bot outage tag? @quasi cliff

[quasi cliff]

All the tags are pinned in #🤖│bot-spam

[graceful horizon]

I just noticed thank you 🙂

[quasi cliff]

Just try creating a new ticket in your server and check if they can see

[graceful horizon]

Resend your tickets too

Everytime you update you gotta resend em

[quasi cliff]

no

[graceful horizon]

Really?

[quasi cliff]

You dont need to resend panel unless u change something on Panel (like message, button)

[graceful horizon]

Ah

Interesting

[quartz egret]

Thanks dude

It worked lols tysm lmaooo

[buoyant falcon]

Hi how do i make the bot give ticket logs to a particular channel?

[quasi cliff]

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options ➞ Logging Channel

[buoyant falcon]

If transcript is on does logging does not work?

[quasi cliff]

Both will work

[buoyant falcon]

Ok thank you

Thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[quartz egret]

Now my members can’t see their ticket

[quasi cliff]

The one who opened?

[quartz egret]

Yes

[quasi cliff]

User Opened Permissions

Read and Send Message

[karmic river]

hey guys how do i select where the open tickets go instead of to the top of discord?

[quartz egret]

Thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[quartz egret]

Thanks @quasi cliff x2

[quasi cliff]

If you require any further information, let me know.

[karmic river]

thanks heaps @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[glacial geode]

Is there a way to tag a role upon tocket creation? My role is @Staff Go and it has a space in between, how do I manage for it to tag the role specifically?

[jade topaz]

Hi!

So, you would do <@&roleid here>

[glacial geode]

Role Id beaning the name itself?

[jade topaz]

No

Being the role id.

[glacial geode]

The id from dev options?

[jade topaz]

More info here

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[glacial geode]

Sorry, I mean where can I get the ID of the role?

[jade topaz]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[jade topaz]

For example.

You would do

$id @Role

[glacial geode]

Oh wow thanks a lot!!!

Thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Yw

[glacial geode]

❤️

Also one more question, how can I introduce a ticket cooldown?

[jade topaz]

Alright moment

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[glacial geode]

And if I want a person to not be able fo make 10 tickets in 10 minutes?

[supple tulip]

Can it name the tickets like ticket-mrq instead of ticket-0001?

[jade topaz]

Thats with premium.

[jade topaz]

Not sure you can

[urban gust]

السلام عليكم

[sterile minnow]

hello I added the bot to my server but my server does not appear in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

@sterile minnow

[fallow ingot]

If you want ticket tool to ping a role make sure it has perms to ping the role. Also, you can get Arabic support in #🎫│make-a-ticket.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[dry birch]

🎉

🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉

[fallow ingot]

With the same panel or across different panels?

[fallow ingot]

Like bartosz said, it is possible but with premium.

I do recommend premium

[jade topaz]

Hey guys, i just bought premium and i'd like to know how can i invite the premium bot

I only have the basic one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quasi cliff]

[jade topaz]

thx

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[glacial geode]

Same panel

[upper flower]

They aren’t asking about tags.. They asked about self roles in this server

[quasi cliff]

Oh my bad, they said Tag so I told them to check pins

[jade topaz]

I need help 😢

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[iron night]

Gave +1 Rep to @rustic gale

[fallow ingot]

Just bring the ticket limit to 1

[high knoll]

Anyone know how to make it so a role can't see tickets

[gilded verge]

im not sure what you mean, can you give an example please?

[high knoll]

Like so a certain role can't see tickets like trial mod

[gilded verge]

have you added this role to your support team roles? if so, just delete and this role cannot access the tickets :>

and please don't use View As Role because this isn't working with tickets

[spice sorrel]

does anyone know when using tags: what is the {} to type to input the user name of the user that opened the ticket. When I use it now as { user } it inputs the mod name that used the tag command

[cloud jolt]

Anyone know how to get the message where it has the button

[rustic gale]

author

[rustic gale]

Can you please clarify?

[quasi cliff]

--moved to ticket--

[spice sorrel]

thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[spice sorrel]

hmmm... {author}, {user_author} didn't work... any other ideas?

[quasi cliff]

It's not possible as of now, you'll have to wait for the coming update.

[spice sorrel]

thank you!

[iron night]

Gave +1 Rep to @quasi cliff

[glad canopy]

hey so for some reason members can see the panel channel but they cannot see the tickets opened

how do i fix that

@quasi cliff

[quasi cliff]

Hey, head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit User Opened Permissions

[quasi cliff]

Does the bot create a channel for them?

[glad canopy]

yes

it creates the channel but they cant see it

[quasi cliff]

Check from channel settings if the user got same permissions as this

Also this won't work if you're using "View as role" to test

[glad canopy]

im using view as role to test

the server is still under development

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Jul 17, 2022, 8:41 PM

[quasi cliff]

You can test it by an alternate account or with the help of friend

[glad canopy]

can you be my friend that helps

😉

[quasi cliff]

Sorry but I can't help by joining servers

You can simply create a ticket and check channel permissions if bot added you as the User with Read and Send message, if yes then you're good to go!

[glad canopy]

okay it works

thank you +1 rep

[quasi cliff]

If you require any further information, let me know.

[neat spruce]

здрасвтуйте, можно сделать репорт?

[quasi cliff]

Сделать отчетный тикет в #🎫│make-a-ticket

[scenic silo]

How can I blacklist roles from creating a ticket

[rustic gale]

Dashboard -> Panel Configs -> Settings -> Button Options -> Create Ticket Settings -> add them to Denied Roles

[terse sundial]

يخوان من وين اشتري تكت تول بريم يوم

[novel kraken]

What’s the difference on the dashboard permission level 2,4,6?

[gilded verge]

2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

4. User permission level with Ticket Tool
@User is permission level: 0 (User)```

[novel kraken]

Yes I know the levels but do they all do the same thing or is there a difference between them?

[gilded verge]

When it comes to permissions, the difference is that if someone has a role with level 2, he does not need to have administrator rights on the server to manage the dashboard.

Like... Look, if some of my users have this role, they don't need an administrator to manage the bot :>

[novel kraken]

That’s all I needed to know I was just curious cause a few people on my server were asking me

[gilded verge]

and I am sorry that I did not understand the question at first 🥺

[novel kraken]

No worries thank you very much though

[iron night]

Gave +1 Rep to @gilded verge

[novel kraken]

Oh and one more thing that I discovered if somebody is to be given a dashboard role somebody cannot make them an admin and then they do it and then remove their admin status it won’t work the owner has to create that role and give it to them on the dashboard

[gilded verge]

sorry but i am not sure, was that a question? 😳

[novel kraken]

No I was letting you know that that’s what I figured out

[gilded verge]

yup, it's true, the user can get this role completely without permission and it is enough that someone who has administrator perms or is the owner of the server adds a specific role there and the user with the Dashboard Role can manage the entire dashboard
*but please be careful who you give that role 😊

[novel kraken]

Yes I know the role was for me on another server and the owner I couldn’t figure it out and neither could I and till we finally figured that part out he would give me temporary admin and then I would give myself the role and then turn around and add it on the dashboard but it didn’t work so I had to walk him through how to do it

[pseudo nimbus]

Just looking to verify something simple, is there ever an instance that ticket tool would show as a user such as this?

[rustic gale]

If it doesn't have the BOT indicator next to the username, it's not a bot.

There's more than a few tells that it's an impostor. The lack of the BOT indicator, the discriminator (legit Ticket Tool's discriminator is 4843), the way the pfp is off-center, the mobile icon

It's a very obvious impostor

[lime crown]

I got a problem, i can t add Ticket Tool bot to my server, it s not joining, what can I do?

[orchid plank]

I want to go to the chat where I can speak in all languages, but I go in with a sign that looks like danger, and every time I try to enter it says that it does not work and other words, but I did not write it because I do not know the English language

And I meant it was on the ticket tool's server, not mine

[glad cloak]

What is it saying? when you try?

[jade topaz]

hey

how to get multiple ticket buttons at a single panel

uh

sowwy for ping

uh anyone here?

It's pretty urgent

[glad cloak]

Hello

[jade topaz]

help

[glad cloak]

Please give us a moment!

[jade topaz]

uhok

[prisma pollen]

How can I make the @pseudo glen do this for all my server’s???

Btw I’m new here and im just getting started with the Ticket Tool bot.

[prisma pollen]

Anyone

[jade topaz]

just got to web and got to the sevrer u want to manage

[glad cloak]

Someone should be with you shortly.

[prisma pollen]

This is what it shows up when I go to dashboard

[glad cloak]

Are you trying to do this to your server?

[jade topaz]

uh :(

[prisma pollen]

Yea

[glad cloak]

Click on invite ticket tool. What does that do for you?

[prisma pollen]

Invites the goddamn bot to my server lmao, but on a serious note tho, it invites the bot in my server

Excuse my language

[jade topaz]

uh i want someone fast :( im in hurry

[glad cloak]

hmm 🤔 If it's already invited to your server you should be able to manage your server

[prisma pollen]

Let me try

[prisma pollen]

.

[glad cloak]

Hmm it should give you the option to manage the server.

[prisma pollen]

Nope don’t see that on my screen

But when I do $help

[glad cloak]

Try relogging

[prisma pollen]

It don’t do sh*t

[prisma pollen]

I’ll try

[quasi cliff]

Using Multipanels

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[prisma pollen]

Aye it works now

[glad cloak]

Awesome 🙂

[prisma pollen]

Yay 🎉🎉🎉🎉👏🎉😄

[prisma pollen]

Ok so how do I set it up again help me pls @glad cloak

[glad cloak]

Click mange server

[prisma pollen]

Mhm

[halcyon yoke]

Good morning, the free mode, how many tickets can be opened? Is there a limit of open or closed tickets? Because at one point I didn't delete the tickets after giving delete the tickets they didn't go away, is there a limit in the free mode?

[prisma pollen]

And

[glad cloak]

Do you see this

[prisma pollen]

Hol on

[prisma pollen]

What else

[glad cloak]

Hold on i'm having brain fart lol

[quasi cliff]

There is no limitation on tickets for free bot, you can set a limit on how many tickets a user can create per panel/globally. A category can have max of 50 channels so the tickets will just goto top (you can add another category).

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

@prisma pollen check this out

[prisma pollen]

Ight thx

[iron night]

Gave +1 Rep to @quasi cliff

[glad cloak]

Whoop Rock for the save 🙂

[jade topaz]

How can I get people to create Tickets on my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

You can setup the bot

[desert drift]

where can i get a premium bota panel? I have premium and I can't find the link?

[humble sequoia]

https://tickettool.xyz/manage-servers

[quasi cliff]

It's on the same website

[desert drift]

ah okay

[opaque terrace]

Hey 👋

I have a little question

How can I manage the roles who can see/edit my tickets (I want to add my mods)

I went to "General options", then Support Team Roles

It worked, but they don't have all the permissions I gave them

[desert drift]

how do I make it say help-0058 when opening a ticket?

[quasi cliff]

You can do that under the permissions settings:

https://i.imgur.com/NfwkZBk.gif

[opaque terrace]

Thats what I've done but it is not working :/

[quasi cliff]

Did you try it on new ticket?

[opaque terrace]

Do my moderation team have to have all the permissions maybe ?

[opaque terrace]

I'm trying rn

[quasi cliff]

The config you change won't affect old tickets

[quasi cliff]

https://i.imgur.com/ja6fhzr.gif

[desert drift]

thanks

[noble grotto]

Help

[quasi cliff]

Run $debug in the channel

[noble grotto]

Im did That But Bot Not Send Me Anything

[quasi cliff]

Check if bot can see that channel

[noble grotto]

Ok

Bot Can See @quasi cliff

Ok Sorry

[quasi cliff]

Try @pseudo glen debug

[noble grotto]

Ok i will try

[hexed root]

Is there a way to customize the premium bot? Change name/avatar?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[rustic gale]

@noble grotto Look at this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut rain]

Unsure why but $new does not seem to work, does not provide a error either.

I don’t believe I’ve disabled it somehow, is there something I need to do to have it work?

[atomic solstice]

Hi, did you enable command style tickets in the panel itself?

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[shut rain]

Ah no I don’t believe so!~ I’ll go check that out oops 🙏

[atomic solstice]

it's not enabled by default

[atomic solstice]

above is a guide ^^

😉

[sullen igloo]

How do I make it so people have to open a ticket to get into the channels?

[shut tapir]

Can you $add someone to a ticket?

[gilded verge]

Sorry but I do not understand. Can you give an example please?

[shut tapir]

@gilded verge

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut tapir]

Do I need premium?

[gilded verge]

Nope

[shut tapir]

Ok.

Thanks.

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[sullen igloo]

like when you join a server and there is the rules and maybe a few other channels but you can't see all of them and you have to open a ticket to answer questions. Would the support team just have to give the person a role afterwards to see all the channels or is there something the ticket can do to give them that automatically?

[gilded verge]

Ticket Tool bot does not have any automatic self-role options so your support team would have to manually assign roles to users.
In order for users to open a ticket, do you need to create a panel and send it to the channel. Have you checked the setup yet?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[sullen igloo]

I already have it set up

[gilded verge]

okay ^-^

[upbeat token]

Hello, how can I set that all my co-admins can see that a user has been opened a ticket?
Only I as Discord owner and admin can see these new tickets

[tribal cedar]

Set them as supporter roles in general options

Panel configs -> general options

[upbeat token]

do you mean in Dashboard from tickettool ?

[upbeat token]

thanks for help, works 👍

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Jul 18, 2022, 10:41 PM

[jade topaz]

im adding the role to additional roles?

[gilded verge]

Hey, the point is, you shouldn't look in View As Role because it doesn't work with Ticket Tool. If you want to make sure everything is working well for you, use your alt account

[jade topaz]

ohhh mb

misread it

ty

ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[short meteor]

Ah so question

Is there a possible way to see who (or said person) opened a ticket

I’m asking this specifically because someone closed one before anyone seen the name

That and I chose here to ask so if anyone else has that problem they could refer to this

[lapis idol]

U can edit it with variables via the ticket message where it pings the user who opened the ticket

If that is what you are looking for

[short meteor]

I see

Yeah I know someone opened it but never opened a new one when it was closed by another member

[lapis idol]

U can also edit the close message to ping the same user who opened it

[short meteor]

I see

Ok thank uuu

[lapis idol]

Refer to this:

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1658231158:R>
<t:{!time-43200}:R> ➞ <t:1658144758:R>
<t:{!time}:R> ➞ <t:1658187958:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[short meteor]

Ah

This should help thanks @lapis idol

[lapis idol]

Of course anytime

[distant adder]

Does Ticket Tool Premium do reaction roles?

[gilded verge]

nope

[chrome sedge]

how do I make the bot ping the person that created the ticket?

Figured it out. Awesome bot.

[jade topaz]

Can any one tell me how to do more than one button?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

[jade topaz]

Mopile@quasi cliff

[jade topaz]

Is it premium?

[silent marlin]

how to put a picture in the ticket panel?

[quasi cliff]

Multiple buttons are free now (with some limitations like emoji)

[jade topaz]

Ok

[rare cobalt]

I m gey bruhh

[jade topaz]

how to i make it decode a coockie

[quasi cliff]

what do u mean?

[jade topaz]

nvm

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[patent ember]

Alo

[fallow ingot]

Do you need help with something?

[vapid gyro]

I have a question

[crimson eagle]

How may I help

[vapid gyro]

so for your tickets, you have a message INSIDE the ticket

[crimson eagle]

Yh

[vapid gyro]

but I do not and I would like to know how to do that

all it says is this

ohh okay

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[crimson eagle]

That?

[vapid gyro]

Yea I

[crimson eagle]

Let me double check for you

[vapid gyro]

Yep!

[crimson eagle]

Yay

First time helping someone and it was successful

[vapid gyro]

lol

[crimson eagle]

I’m cool now :)

[vapid gyro]

lol

[quartz token]

i need help

[crimson eagle]

What’s wrong

[quartz token]

so i have a new mod on my server whenever a player opens a ticket my mod cant manage the ticket or see it

[crimson eagle]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[crimson eagle]

Not that

Sorry

[quartz token]

np

[crimson eagle]

$additinalroles

:(

Spelled it wrong

[quartz token]

$additionalroles

[crimson eagle]

$additionalroles

[quartz token]

$additional

$roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 19, 2022, 4:32 PM

[crimson eagle]

WHAT in the command did you do

[quasi cliff]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quasi cliff]

^

[crimson eagle]

Oh

[quasi cliff]

[crimson eagle]

That was kinda obv wasn’t it and I was just silly

[quartz token]

ok lemme try

[quasi cliff]

You'll get to know cmds soon (if u are active here)

[crimson eagle]

:)

[quartz token]

so if i add all my staff team roles will they be able to acces tickets ?

[crimson eagle]

Yep

If they already have admin they can already see it

Like administration

[quartz token]

ty Rock and LordSloth

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quartz token]

thanks @crimson eagle

[craggy lodge]

How to make admin in my server replay to tickets please

[humble sequoia]

━━ moved to ticket ━━

[empty violet]

Is there a possibility to get like a dropbox where you can decide wich kind of ticket you want wo open?

[covert swallow]

There is multipanels, like what we have in #🎫│make-a-ticket

[empty violet]

That’s exactly what i need, since when is this available?

[jade topaz]

Not long, recently became available for the free bot. Used to be premium only.

[covert swallow]

Its been on premium for ages, it was recently added to free

[jade topaz]

Sorry for interrupting!!

[covert swallow]

No worries

[covert swallow]

Recently: #📣│bot-news message

[empty violet]

Ok thank you Guys. We have the premium one on the Server. I‘ll try to make it and i can‘t make it i‘ll contact you again.

Thanks a lot

[covert swallow]

No problem!

[marsh nebula]

Please, how do I change the name of the Ticket Tool premium bot. Right now the name is "Ticket Tool"

[gilded verge]

Right click on bot and choose Change Nickname, like this:

[marsh nebula]

tysm!!

[marsh totem]

What is this section used for?

[shut bolt]

You add the IDs of the bots you want Ticket Tool to listen commands from

[marsh totem]

Ah got you. I wasn't sure if that was linking a custom bot to ticket tool. Thank you

[iron night]

Gave +1 Rep to @shut bolt

[scenic plinth]

Don't flood chat with emoji's please 🙂

[nimble mauve]

Hello!

[gaunt ledge]

I need help

in my server

when a member creates a ticket, they can't see the ticket. When I go to the ticket as the owner, I see that only the owner can see the ticket. I added members and mods and owners as support team members, so why isn't it working?

[sick lichen]

have u changed the permissions here?

[gaunt ledge]

oh

one sec

[sick lichen]

should be like this

[gaunt ledge]

one sec lemme test it out

[sick lichen]

ok

[gaunt ledge]

still doesn't work

[gilded verge]

~~Hey @gaunt ledge, It is very possible that this will help you: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4~~

[gaunt ledge]

oh no we got it sorted out, but thanks!

[gilded verge]

Oh no! I have not noticed! sorry 😳

[merry walrus]

Hey how do i make that ticket bot closes ticket faster

[jade topaz]

You cannot im afraid!

[merry walrus]

There are servers were i've seen tickets close way faster

[jade topaz]

Must be using other ticketing bots.

[merry walrus]

meanwhile i gotta wait 5 mins

nope it's ticket tool, th other tickets bot are eh

thats why i chose this one

and how does the redeem premium code works? So if someone buys it he gets an extra code that he can give to someone?

[jade topaz]

Yup!

Then you can redeem the premium VIA the dashboard.

[quasi cliff]

No, you don't get extra code after buying

[jade topaz]

Oh i didnt know thats what you mean.

[merry walrus]

So how does the premium rdeem code work?

[jade topaz]

You can redeem it here!

[merry walrus]

Someone gives it to me?

[jade topaz]

If someone does give it to you, you can redeem it by pressing the blue button on the dashboard!

[merry walrus]

Ye i knew that just wa confused how to get the code

i see well thanks for your help might suggest buying it formyself since it's only $6 a month

[jade topaz]

You have to purchase premium or win a giveaway! (Or, someone could be kind enough to gift it to you for free! :) )

[merry walrus]

hopefully someone kind enough

i need the claim option badly, that could be lots of help

[quasi cliff]

By purchasing you get subscription and you can activate it on dashboard

[merry walrus]

yep i see

[jade topaz]

Sometimes, the billing team drop premium keys in #💬│general-chat so id look out for them!

[quasi cliff]

or by voting

[merry walrus]

And multiple people can redeem that

wait if i vote for server rn i get a code for premium??

[jade topaz]

No, you have to vote numerous times.

[quasi cliff]

Not for server, for bot yes

[jade topaz]

Wait what

[merry walrus]

yes for the bot

[quasi cliff]

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.

[jade topaz]

Ah yes!

[graceful finch]

Hey pls help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

@graceful finch ^

[graceful finch]

Hi

[jade topaz]

How can we help?

[graceful finch]

Yes

[jade topaz]

What is the issue?

[graceful finch]

A

Sorry

[jade topaz]

Its alright, for further support feel free to ask!

[merry walrus]

ok so i voted 1 time

and i have to vote another time right

[jade topaz]

You can redeem it at 6 votes.

Meaning you have to vote 5 more times.

[quasi cliff]

You can vote twice (on top.gg and discords.com)

[jade topaz]

So essentially, you can redeem your premium in 3 days if you vote twice each day!

[quasi cliff]

• https://top.gg/bot/557628352828014614/vote
• https://botsfordiscord.com/bot/557628352828014614/vote

[merry walrus]

already voted

thanks for support but i'll prolly just buy it still

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

Your fine! Thanks for using Ticket Tool! :)

[merry walrus]

thats really time consumin lmfao and it's short period for the premium but i'll still vote i dont mind

[jade topaz]

Yup! Personally, id just buy it but hey, i cant tell you how to spend your money!

[merry walrus]

Lmfao is cool ye i am better of just buying it

$6 is nothing per month

[jade topaz]

Alright, lets move to #💬│general-chat for furher conversation! Thanks.

[graceful finch]

Hello

[jade topaz]

Hey! How can we help?

[graceful finch]

No

[jade topaz]

Please direct yourself to #💬│general-chat if you do not require help!

[graceful finch]

Oh

Help

[jade topaz]

How can i help?

[graceful finch]

Yes

[jade topaz]

What is the issue?

[graceful finch]

What is thit

[jade topaz]

This is the Ticket Tool Support Server!

[humble sequoia]

About Ticket Tool:

Ticket Tool is a fantastic bot that deals with Tickets! With an easy to use bot that has a dashboard/website at https://tickettool.xyz/. Ticket tool is one of a kind with its customization and truly is a great bot which is why it has amassed over 200 million users!

The bot offers:

Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Tags

Ticket Tool is currently being used within 1,100,000+ servers, with a total of 295 million+ users, and has created over 99 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tUM9Xcv
:scroll: https://docs.tickettool.xyz/

~ Ticket Tool Team · Jul 20, 2022, 8:24 AM

[jade topaz]

@graceful finch

[merry walrus]

hello

[jade topaz]

Hey!

How can we help?

[merry walrus]

i am trying to invite the premium bot but it aint joining my server

[jade topaz]

Are you sure you purchased premium?

[jade topaz]

Save it here, then invite.

[merry walrus]

oopises i fixed it

[jade topaz]

Everything good now?

[merry walrus]

yep thanks

[jade topaz]

No worries!

[merry walrus]

it said if bought premium the response time would be faster but when i close ticket it still same time

[jade topaz]

Thats not a perk of premium!

[merry walrus]

shit idk how the other servers do it then

[jade topaz]

But, you can disable ( ) this to make the ticket close faster!

Find this in the Panel Configs > General Options

Additionally, you would also want to disable 2 step ticket!

@merry walrus

[knotty mango]

where i get the code after i pay?

[jade topaz]

You would open a billing ticket! I believe!

Yup!

[knotty mango]

ok i open

[jade topaz]

Great! Thanks for purchasing premium!

[quasi cliff]

What exactly do you mean by close ticket time? Like you said it takes 5min to close for you. Can you send ss?

[jade topaz]

I think they mean the support team controls and the Close Confirmation, so i said how to disable them!

[quasi cliff]

But there's so no 5min thing

[jade topaz]

Maybe they exaggerated on the time.

But as you say.

[merry walrus]

not 5 mins mor elike 5 seconds maybe 10 but on another server it closes like right as the command is placed

[jade topaz]

As yes!

[jade topaz]

Follow these steps! @merry walrus

That will resolve your issue.

[merry walrus]

ye i disabled them still takes 5-10 seconds

[jade topaz]

Well, i think your thinking of another bot.

Because other bots do that.

But not ticket tool.

[quasi cliff]

It actually closes asap

[merry walrus]

isn't this this bot?

thats on another server

[jade topaz]

That is the bot yes.

But we dont have INSTANT closing.

[merry walrus]

Yes on the other server my server takes a second

[jade topaz]

It closes ASAP.

[merry walrus]

for him it takes 1 sec to close

[jade topaz]

That must be the Tickets bot that isnt affiliated with Ticket Tool.

[quasi cliff]

It takes 1s with TT too

[merry walrus]

u mind joining my server i'll give u mod make a ticket close it

and see what i mean

and then u can leave

[quasi cliff]

Does the bot give any errors to you?

Or it's just taking time to close

[merry walrus]

No it closes the ticket but takes like 5 seconds

yeee just takes time to close

[quasi cliff]

Try $ping

[jade topaz]

Thats normal.

[quasi cliff]

You can switch to Premium bot

If you're on Primary bot

[jade topaz]

They have premium bot.

[merry walrus]

wtf...

[merry walrus]

i did switch

[quasi cliff]

It should take about 2s to close

[jade topaz]

I think they mean delete.

[merry walrus]

u wanan try it out real quick?

[jade topaz]

Bc it closes fast.

[merry walrus]

Join my server do the command "$close"

and see how long it takes

[jade topaz]

I would be down. But up to you.

[merry walrus]

ok sure u can join

[jade topaz]

DM me invite.

[quasi cliff]

I suggest you to not give permissions to users

[jade topaz]

Im trustworthy thankyou very much.

[merry walrus]

its a brand new server

[quasi cliff]

Ohhk

[merry walrus]

regardless it won't matter what he does just setting it up before i go public

[jade topaz]

oop, i got premium role when joining his server lol

[merry walrus]

wtf lmfaooo

[quasi cliff]

That's bcuz I used the cmd to check

[fallow ingot]

Regardless if new server or not, we do not recommend nor encourage you to allow non-support members permissions. We will not be libel for any damages done in the process by non-support members.

[jade topaz]

great grammar there aaron, furthermore. I have no bad intentions and i would not do any harm to ANYONES server.

[merry walrus]

thanks for heads up but trust me only reason i trusted is cuz server is brand new he cannot do nun to harm it

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

im not a bad person. yk

so dont make it seem as if i am

[merry walrus]

Ik ik lmfaoo u helped me alot i just gotta close this ticket shit faster

let me disconect my vpn rq

[jade topaz]

ok time to get rid of premium role, brb

done

[fallow ingot]

I’m not… it is my responsibility to inform anyone of this notice. I wouldn’t want something happening and it coming back on us.

[merry walrus]

this what it says how do i remove that

[craggy geyser]

That is besides the point. It doesn't matter how you are, we treat all people equally. If someone sees you getting perms and us saying that's fine, they might do the same to someone else

[jade topaz]

enable 2 step ticket, 2 step close

[jade topaz]

uh ok

[merry walrus]

the second message i just wnat it to close fast idfk why it bother me so much

[craggy geyser]

All Aaron is doing, is making clear our guidance. It's in the channel topic too

[jade topaz]

you cant alter the speed of how fast it deletes

[merry walrus]

damn it

[jade topaz]

bro someone please check #999280435576188998

fast do it check it

[gilded verge]

Please be patient and wait for help 🥺

[jade topaz]

The bot isn't responding on my server , neither anyone can open ticket as well OMG

[gilded verge]

Please use one support channel, if you have an open ticket, wait there.

[jade topaz]

Hi there Tempest! Ill help out!

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

Refer to the embed above! @jade topaz

[jade topaz]

no one is able to do so

[jade topaz]

Update your app.

[jade topaz]

its already updated , happened after the main owner acc got temed which was my own acc & made this one and still not able to access the dashboard

[jade topaz]

Try resending the panel!

[jade topaz]

the commands aren't working

[jade topaz]

Are you using the correct bot?

As in, premium vs free.

Send a screenshot of your dashboard.

@jade topaz

[jade topaz]

can you send me the link of premium bot again>

[jade topaz]

Link to what?

[jade topaz]

premium bot invite

some fuckin bot banned it

I do not have it.

[rustic gale]

There's no invite link

You invite the basic bot so you can open the dashboard

Then, from the dashboard, in Server Configs, press the Invite Premium Bot button

@jade topaz

[jade topaz]

I used to have the Regular role but i no longer have it :(

[craggy geyser]

Not talking enough then

[fallow ingot]

Yeah there was problems with it but Pablo fixed it.

[craggy geyser]

If you don't talk enough, it's automatically removed

[slender minnow]

So be active, like me

[scenic plinth]

Bold statement

[slender minnow]

Ikr

[jade topaz]

channel misuse? ban

[rustic gale]

:ban:

[radiant moss]

hmm

[scarlet magnet]

👳‍♂️

[tight lagoon]

i invted but i cant select premium

[gilded verge]

So your server don't have premium

[jade topaz]

^

[tight lagoon]

i have premium

see

[gilded verge]

nope, check #🤖│bot-spam

[quasi cliff]

It says "Free"

[tawdry sentinel]

Se puede cambiar el prefix (comando del bot) ?

[gilded verge]

[Prefijo de comando] ⬇️

[tawdry sentinel]

Y si estoy en celular como llego a esa opción ?

[gilded verge]

De la misma manera, solo necesitas iniciar sesión y elegir tu servidor 😊
*https://tickettool.xyz/manage-servers

[simple goblet]

Is there a way to delete all of the closed tickets?

[gilded verge]

At once? Nope 😳

[simple goblet]

bruh I have like 400 closed tickets

[hallow cove]

que permisos necesita la persona para que pueda configurar bot?

[gilded verge]

Propietario del servidor / Administrador del servidor / Acceso al panel, es decir, debe tener un rol que se agregaría a Funciones del panel

[rustic gale]

Go through them one by one and type the $delete command

Fastest way

[slender minnow]

or just copy paste that command in the ticket

much faster way

[rustic gale]

What kind of speedrun contest is this

Ticket Tool delete% (no major glitches)

[slender minnow]

that's how i delete my tickets lol

[rustic gale]

As in transcript attachments?

[bronze patio]

Hey, i Cant opened a Ticket. Can where help me?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[bronze patio]

Discord is on the newest update

[jade topaz]

Resend the panel!

[bronze patio]

Hey, i Cant opened a Ticket. Can where help me? Discord is on the newest update

Yes

Yes

There is no update

[quasi cliff]

Re-install the app

[bronze patio]

Ok wait a second

[quasi cliff]

Anyone who gets access to the transcript file/link

What does it say?

Access denied error?

That's discord's limitation, attachments get removed once they are deleted (this includes when the channel is deleted)

I'm not very sure but there's some sort of backup in premium

yeah

[nimble mauve]

Hi is any moderators of discord able to help me??

[quasi cliff]

Help with what?

[nimble mauve]

Please dm me.

I can’t tell you here.

[quasi cliff]

We can move to a ticket

[nimble mauve]

Ok!

[quasi cliff]

#🎫│make-a-ticket

[rustic gale]

There are no moderators of Discord here

If you need to make a report you should probably use... some kind of official channel...

[cunning musk]

Bonjour pourquoi mon cannal du panneau pour le configurer ne s'affiche pas @pseudo glen

[rustic gale]

Type $level in your server in a channel the bot can view

[cunning musk]

no channel support

[rustic gale]

Did you invite the bot?

[cunning musk]

yes it already on my server

[rustic gale]

Are you the server owner?

[cunning musk]

Yes

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

Try logging out and then logging in again

[cunning musk]

what I don't see when I create a panel for a support ticket

[fallow ingot]

?

Can you elaborate on the issue you are experiencing?

[cunning musk]

yes when I want to create the panel for my support ticket I don't see it

[fallow ingot]

So you created a panel but it’s not appearing?

[cunning musk]

quand je veux creer le panel le channel ne s'afiche pour pouvoir le creer

[fallow ingot]

Suivez les instructions ci-dessous

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[cunning musk]

it's once you click on create panels when I go to channel panel to choose my chanel and bah my chanel support is not displayed

it's good I succeeded

[jade topaz]

yo how do you put an emoji in a panel?

[gilded verge]

Hey, but you mean emoji in panel message/embed or in button?

[nimble mauve]

Is the English support open??

[covert swallow]

Yes

[nimble mauve]

Can I like apply??

I don’t know where to tho.

[jade topaz]

yea

[gilded verge]

#📣│server-news message

English Support Team applications are now closed, please allow us 24 hours to go through and review all pending applications. If you do not recieve a response within this time, you have unfortunately failed to make it past stage 1 of the application process.

If your application is currently in stage 2, the above does not apply to you.

[covert swallow]

Oh you meant for applications, English apps arent open

[gilded verge]

https://cdn.discordapp.com/attachments/979861967936290816/979875407643955241/ID_Emoticons.mp4

[nimble mauve]

Dang it

[gilded verge]

@jade topaz, Here you can see how to get id of emoji and put this in Message Text or Embed

[jade topaz]

the bitcoin thing aint working

[gilded verge]

Could you please send this emote here?
oh, here you can't, send this emote on #💬│general-chat or #💬│gen-chat-multilingual

wait ... but do you know that emoji must be on your server for this to work?

[jade topaz]

yea

[torn ermine]

Every time I try to open a ticket, it says this interaction failed, and it’s in every single server, I think it was due to having a ticket open when I was kicked from a server once, how could this be fixed?

[covert swallow]

Try refreshing your client

[torn ermine]

These aren’t my servers I can’t

But it happens with every server I’m in

[covert swallow]

Client is completely seperate from all servers

CTRL + R

[torn ermine]

I’m on my phone rn

I’m on vacation how can I reset it through phone

[covert swallow]

Close and reopen the app

[jade topaz]

faq

[torn ermine]

Still failed

[covert swallow]

Thats in #📌│automated-support

[covert swallow]

Do interactions fail on every bot or just TT?

[torn ermine]

Just the ticket tool bot

[jade topaz]

no i mean the f word

[torn ermine]

@covert swallow

[gilded verge]

Please rule 4 on #📂│information

[jade topaz]

hehehehaw

[covert swallow]

Try to reinstall/update

[torn ermine]

We’ll still it’s only with the ticket tool

[torn ermine]

Reinstall discord on my phone?

[covert swallow]

Yes

[jade topaz]

ye

[torn ermine]

If the update doesn’t work I’ll try

Updating it worked, thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

[jade topaz]

is swearing even allowed

[covert swallow]

Yes

[jade topaz]

smh

[jade topaz]

ok

[covert swallow]

Read #📂│information

[jade topaz]

laughing my ass off

fart

[covert swallow]

Please only use this channel for support for @pseudo glen

[jade topaz]

real

[broken oracle]

How do I set up my tickets to show up at the bottom of the channel lists instead of the top?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[oak thunder]

Hello, is it possible to make it so after a set amount of time of the ticket being closed, it will delete

So say I have a archives category, after 15 days of tickets being closed in that cateogry they will auto delete

[crimson eagle]

? can you elaborate

Emmmmm

:/

Emmmm let’s wait for a support member for that

[oak thunder]

Sorry I know it seems like a weird thing, just would be helpful and pretty neat!

[gilded verge]

Hey, If I remember correctly, there is currently no such option, but it is planned 😊

[oak thunder]

Alright thanks anyway Lord

[crimson eagle]

Thx bestie

[iron night]

Gave +1 Rep to @gilded verge

[oak thunder]

Ahh! Alrighty thanks so much Miro! and you too Lord.

[crimson eagle]

:)

[cursive star]

What does the $new command do

[rustic gale]

It's for creating tickets if command-style tickets are enabled

[knotty crypt]

@severe path @Kenzy ツ my ticket tool manage servers says that no servers are active but it is in my server with moderator

[floral pawn]

Hi everybody! Does somebody knows why I am getting this error?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@knotty crypt, check message
Don't ping Staff, rule 4 on #📂│information

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

Hey @floral pawn, check

[severe chasm]

#🆘│community-support

[gilded verge]

need help?

[severe chasm]

Opa

Eu fui banido no servidor 1 eu quero saber motivo

[gilded verge]

?

Afinal, isso não se aplica ao bot Ticket Tool, por que você está escrevendo aqui?

[tawny raptor]

Banido

Brincs :)

[little ridge]

How do I add people to tickets?

What is the command line?

[gilded verge]

On ticket channel, use command $add @usermention or $add userID
Example:
$add @gilded verge
$add 334671104704774154

[little ridge]

Cheers :)

[wheat torrent]

Hello

Can I do 2 blacklist role for two ticket panel ?

[nimble mauve]

Yes I think you can!😄

[nimble mauve]

I think they don’t have a limit x

[jade topaz]

Hello, does anyone know how to start the ticket bot?
on a server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @jade topaz, check 😊

[marsh nebula]

Hello Everyone! Is it possible to change the profile pic of the bot? (I have premium)

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[marsh nebula]

:((

[gilded verge]

Hey, currently no (check ) but whitelabels are planned ^-^

[marsh nebula]

Thank you!

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[somber belfry]

Hey guys, is there something like an info Command, which shows informations about the current ticket.
Like: who created it, who claimed it...

[jade topaz]

Nope!

[spiral cove]

The server I invited the ticket tool to isn’t showing up on the website what do I do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[next crest]

Hello, I have a question how can I still see a closed ticket? I closed it by mistake and need some info from it. Thanks

[jade topaz]

Are you the server owner / admin?

[next crest]

owner

[jade topaz]

If its deleted, you cannot bring it back unless you have saved a transcript

[next crest]

I didn`t save anyting..

[jade topaz]

Did you delete the ticket?

[next crest]

yes

Wanted to close another one...and by mistake closed one I need...

[jade topaz]

You cannot bring it back unfortunately, but i think the developers can get you a transcript if it really is important. If you think it’s important then i advise you head over to #🎫│make-a-ticket

[next crest]

Thank you

[quasi cliff]

We as Ticket Tool don't save any chats/transcripts, all the transcripts are saved as file in the server itself and displayed via links

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

@weary oyster

[weary oyster]

thx

[iron night]

Gave +1 Rep to @pale pilot

[fervent bronze]

هلا كيف اخلي كتابه على التكت

[south jacinth]

servers don't show up for me

[quasi cliff]

Looks like you don't have Manage Server permissions for any server

[honest patrol]

Sorry, didn't see this channel before.
Well, our end of the ticket tool seems to be extremely slow currently.
It was starting like 30-60 minutes ago with not responding to close-commands of a ticket, now its taking up to 5 minutes to close or create tickets and I can't paste new Panels at all, as it seems...

Ah, once you address the issue, it seems to be fixed 😄

[quasi cliff]

Probably a ping issue

[mystic hound]

We'll continue to monitor, and alert development if it appears to continue

[mystic socket]

is there a auto close after x days for tickets?

[scenic plinth]

No

[mystic socket]

ah okay

[vivid crypt]

Hello, anyone can help me please?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[vivid crypt]

I sub to the twitch of Takemi_Live

But i want a villager Biskit and i don’t understand

I’m French so my english is not good but i don’t understand..

I write *order villager:dog03 but after?

[gilded verge]

Hey, could you explain what this has to do with the Ticket Tool bot?

[vivid crypt]

The discord give me a ticket and i’m here

[gilded verge]

You opened the ticket, please wait for a reply there

[vivid crypt]

I open but nothing

[gusty pine]

I can't use the bot

@gilded verge

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

You need to disable premium

[jade topaz]

how do i get my premium key i bought premium

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

Hey @jade topaz, are you still having a problem with something? If so, please describe it

So you are not asking how to set the category for tickets, but the category permissions, right? I just wanna make sure ^-^

[low geode]

hi

how i can do like this

mintion staff in ticket massege

[gilded verge]

You can set the category permissions to private, i.e. for the everyone role, the View Channel permission should be turned off. Example on screenshot:

The rest of the permissions in the category are not important only because the most important permissions can be found in the tab Permission Options, because that's where you set your ticket permissions.

btw, i have these perms and maybe this can help you: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[low geode]

@gilded verge

sorry

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

So put mention on Message Text, like this:

on free version, its max 250 letters

[low geode]

and this is will work?

thank you soo much dude

[gilded verge]

If it worked as expected, I'm glad :> Nice ^-^

[low geode]

xD

[gilded verge]

If you need help with anything else, let us know

[low geode]

ty

ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hey how can i make the ticket have more then one button?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey @jade topaz, check

[gilded verge]

Hey! Sure, multipanels are free! More info here: #📣│bot-news message
And limit on a multipanel is 25

uhm... where you can see that? 😳

oh... right 😳

[eager olive]

how do I make a ticket look like this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[eager olive]

I have done that already and it got me no where as Its kinda hard to do

can you show me

[gilded verge]

i have my example here... wait please ^-^

[eager olive]

ok

[gilded verge]

okay, check this: #🆘│community-support message 😊

[eager olive]

ok

dude I get that its easy for you but its difficult its like rocket science please help me in a call

[gilded verge]

uhm.. we do not use voice channels to help 😕

there I explained what and what it looks like, if you have any questions, just let us know ^-^

[oak shuttle]

What do you mean by that ?

[fallow ingot]

Sorry this is not possible.

[fallow ingot]

That it not possible, no.