One of the clusters is down, should be back on a few moments.
#📣│bot-news
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I've started a restart on the entire bot to bring resolve the recent duplicate issue.
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Ticket Tool is running an update on a lot of old ticket data saved in the database, it can take up to an hour depending on how many voided tickets your server has.
Voided tickets should have been marked as deleted, but didn't get marked.
This generally happens if you manually delete tickets without using the bot delete action.
Once this process is finished your servers will run a lot quicker and the database requests will no longer get slowed down due to requesting unnecessary ticket data.
This process will be run on your server the next time a ticket is attempted to be created.
Some servers have been seen to have upwards of 100k voided tickets, these ones will be the server that take upwards of an hour to clear-out the voided tickets.
Our support server had about 100 voided tickets.
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Starting August 16th discord will limit the number of channels that can be created per server to 500 each day.
To solve this issue I've released a new feature that will allow you to re-use ticket channels that would have been deleted.
re-used channels are cleared of all messages, permissions and stored in a new category to be used later. (if any of these fail, it will be deleted like normal)
Most of you will never notice this limit, even us here at Ticket Tool Support only do 100-200 tickets per day, but for those who will be affected we hope this solves the issue for you.
<@&800079351727128596>
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<@&800079351727128596> <@&704865492749516820> | Forms For Tickets!
Hey everyone, we are really glad to announce that starting now all servers will be able to use Discord's modals (aka. forms) for your panels!
This feature will allow you to set up to 5 questions per panel, customizing the responses, placeholders and if it's a required field. The information given by the user will be accessible through a {create.form.X} variable usable in the ticket message.
All the configuration for this brand new feature can be found on our Dashboard:
https://tickettool.xyz/manage-servers
Panel Configs
Settings
Form Options
If you have any questions check our documentation at https://docs.tickettool.xyz/dashboard/panel-configs/form-options or let us know through #🆘│community-support or #🎫│make-a-ticket
More great things are coming soon™️ to Ticket Tool! 
(Dropdown Menus are planned for the forms soon)
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Primary bot is starting up on the last set of servers.
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<@&709922247871168512>
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civic siren
||<@&571351015773831168> / <@&704865492749516820> / <@&800079351727128596>||
Announcement from The Ticket Tool Development Team:
Hello Everyone!
We've been working on integrating all of the suggestions you've gave us into Ticket Tool. Many of them have been already become a part of the bot, such as Discord Modals and Select Menus! As many of you may have noticed a beta version of Panel Configs was recently released in our dashboard. This Sunday, <t:1664125200:D>, that version will become the new standard Panel Configs. We encourage you to visit our documentation at https://docs.tickettool.xyz/ticket-tool-changelog to learn more about all the new features we bring for you, if you have any question don't hesitate to contact our Support Team by making a ticket over at #🎫│make-a-ticket.
BattleEye
Development Team
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<@&709922247871168512>
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Discord is aware of the bugged api and is working on a fix, I'll get things back online as soon as it's fixed.
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We are back online and creating tickets!
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<@&709922247871168512>
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civic siren
<@&571351015773831168> <@&535595160189403136> <@&704865492749516820>
Hey!!
This week Discord is starting to roll out the App Directory! If you have manage server permissions, you'll start to see this showing up in server settings.
We're really excited to tell you all that our app/Ticket Tool is one of the apps you'll see on the homepage. Also, we are one of a few apps that are part of the alpha for Premium App subscriptions - this means you can subscribe to Ticket Tool directly from Discord.
Notes:
- [For Now] Subscriptions can not be switched from server to server
- Whichever bot you purchase a subscription from, you will need to keep in your server.
New Command:
/premium will show your current TT premium status or pop up a page to purchase a subscription to TT.
Notice Anything New?:
The Ticket Tool logo has been changed for the Primary & Premium bot!!
Images:
https://i.imgur.com/TQGVzLz.gif
https://i.imgur.com/OO0xcs3.png
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I'm restarting things one after another, so it won't all be down at once
this should reduce the people who notice the outage and downtime to about 6 minutes overall.
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Changes From <t:1665602520:D> to <t:1666380120:D>
- [Fix] Button permissions
+ [Add] Slash commands
+ [Fix] Team permissions
+ [Add] /premium command
- [Fix] Tickets not deleting sometimes
- [Fix] Typo in sending utilities
- [Fix] Error for invalid interactions
+ [Add] Correct logging for failed messages
- [Fix] Error for maximum channels in server
- [Fix] Legacy code for sending messages.
+ [Add] Replace $ with / for Presence
- [Fix] Stored tickets will correctly use multiple categories
- [Fix] Change error message timeouts from 2.5s to 8s
- [Fix] Tags sent twice with Premium/Primary bot
+ [Add] Add timeouts to send error responses.
- [Fix] Emoji not supporting the correct <a:name:id> format.
+ [Add] Update /add command to use the new permissions system
+ [Add] Development command for managing slash commands per server.
- [Fix] Fix multiple interaction failed responses
+ [Add] Discord premium upsell to the /claim & /premium commands
+ [Fix] Discord premium not activating on dashboard when purchased.
- [Fix] Move premium check for messages
- [Fix] Spamming error messages due to fix above this..
+ [Add] Tags using the new system instead of the legacy code
- [Fix] Remove legacy files and legacy code.
- [Fix] Failed tags respond with errors when possible.
- [Fix] Action logging pre-checks for permissions
- [Fix] Removed extra responses from buttons
- [Fix] Discord premium not being checked when joining support server
+ [Add] Add support to claim for another user with /claim
+ [Add] Timeout/Cooldown to creating tickets to combat new Discord rate limits.
- [Fix] Remove permission "repair" from created tickets due to new rate limits.
+ [Add] New option on /remove to "revoke" users access to tickets.
- [Fix] Lots of errors and issues due to form channels..
+ [Add] Removing/Adding roles when tickets are created/closed/etc..
+ [Add] Thread style tickets
- [Fix] Limit channel names to 100 characters (Discord limit)
- [Fix] Crashes caused by the new events added for Discord premium
- [Fix] Fix a Discord bug causing events to be triggered on incorrect shards.
- [Fix] Removing/Adding roles not using the ticket owner..
+ [Add] Errors if bot is missing required global permissions for categories vs none
- [Fix] label rate limits for backend reasons.
- [Fix] More fixes for fourm channel issues..
- [Fix] permission check if Ticket Tool is missing permission to view channel content
- [Fix] $panel command deleting panel that it sends after 8s
+ [Add] Allow panel only variables to be used in all actions.. eg.. close/open messages
+ [Add] Save transcript links to Ticket Info, to be used with future Dashboard update.
+ [Add] Cache usernames/avatars for use with statistics + future ticket/transcript page.
- [Fix] /claim missing support for the new variables.
Changes From <t:1666734900:D> to <t:1666810618:D>
+ [ADD] New variables {close.reason}, {create.reason}, {delete.reason}, {claim.reason}
/ [CHG] Removed extra logging on the backend
+ [ADD] Added new variable modifiers ?upperCase / ?lowerCase / ?fallback and more..
- [FIX] Transcripts unable to save out of tickets due to empty field values.
- [FIX] Variable {ticket.user.openTicketsAll}
- [FIX} Unknown & Unmodified variables should be ignored.. eg.. just using { and } for formatting..
- [FIX] Message validator not checking for value and name in fields.
/ [CHG] Auto form message now has an empty fallback assigned, instead of showing {create.form.x} when empty.
/ [CHG] Auto roblox info now as a fallback of "Not Found" instead of {roblox.x} when not found
+ [ADD] Added back the text commands for $id/$level/$debug/$invite/$ping
Discord is having some api issues
https://discordstatus.com/
You might notice some problems with the bot.
civic siren
Ticket Tool | Maintenance Outage 
Ticket Tool will be undergoing maintenance to deliver some important updates regarding Ticket Tool systems.
Projected ETA is: <t:1668378600:R>
We continue to not allow DMs towards our TT staff - if you are caught DMing staff, you will face punitive action
Timeline:
13:30cst/14:30est - Maintenance has started.
17:53cst/18:30est - Our update from earlier has now been causing technical difficulties to the TT bots. Please stand by as we work on finding the problem and fixing it.
19:12cst/20:12est - All TT systems are up and running.
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Everything is working as far as we know (Pending a few bug fixes..)
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<@&709922247871168512>
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Back online..
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<@&709922247871168512>
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I'm sorry for the outages the last few days, we had a memory leak today that had to be fixed and unfortunately that required the entire system to be down to prevent us from hitting login rate limits.
civic siren
Ticket Tool Users,
We apologize for some of the short outages some of you have been experiencing recently. It is a little bug but we have not had the time to asses and push a fix due to real life tasks.
I can assure you that we will be assessing this bug and pushing a fix sometime within the next couple of days. But please be patient as we can do a quick temporary fix every time it goes offline for some time.
~
Ticket Tool Development Team
The premium bot rarely has issues - so feel free to switch to that if you have premium.
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<@&709922247871168512>
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Changes From <t:1668391320:D> to Today
[2;31m[2;32m[ADDED][0m[2;31m[0m Added a new /setup command for basic config editing within discord.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added a notifaction to use the /setup command if the server isn't configured yet.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added server's refresh back to the manage-servers page.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added Discord premium refresh button..
``````ansi
[2;34m[UPDATE][0m /help command with some new options. (Including a search)
[2;34m[UPDATE][0m Added Availible servers for invite to the manage-servers page.
``````ansi
[2;31m[FIXED][0m Cache not being used if server has never had configs saved.
[2;31m[FIXED][0m Fixed an issue with parsing configs containing a select set of characters.
[2;31m[FIXED][0m Fixed MANY bugs releated to the new sharding and cache..
[2;31m[FIXED][0m
Updates have been slow due to the holidays and the "MANY" bugs fixed has been an ongoing process.. The new version of Discord.js v14 threw a few internal bugs our way..
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<@&709922247871168512>
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Just got a chance to look into it, our hosting had an internet outage/glitch in one of their data centers causing alot of the bot to go down.
The premium bot and 250 or so primary shards are in another datacenter so didn't get affected.
The bot is currently fixing itself and is over 75% resumed.
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<@&709922247871168512>
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Discord is having api issues
Checkout https://discordstatus.com/
Nothing we can do but wait for them to fix it.
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@astral dove has posted more details in #🆘│community-support
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@dreamy marsh is starting back up
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--Restarting one of my servers.
should be back online in a few minutes.
Restart finished.
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Changes From <t:1671364800:D> (<t:1671364800:R>) to <t:1674919620:D> (<t:1674919620:R>)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added {random}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added ?rlist to randomly pick from the supplied list of text.. eg {random?rlist=Hi|Hello|Welcome}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added ?rmin to set the minimum for {random}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added ?rmax to set the maximum for {random}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added /automation to stop/resume any running automation on the ticket.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added automation to run an action after x amount of time without a response (And MANY more options)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added quick access list of messages to the dashboard
[2;31m[2;32m[ADDED][0m[2;31m[0m Added new variable modifier ?clean this will replace all ` characters with a similar looking character ` to prevent it breaking discord formats.
``````ansi
[2;34m[UPDATE][0m Removed boost level 2 being required for thread style tickets.
[2;34m[UPDATE][0m Changed the order roles are added to users for thread style tickets. (Added before the user is added to the ticket)
[2;34m[UPDATE][0m Added local ticket cache for faster ineractions and automation checks.
[2;34m[UPDATE][0m Added everything bot side for automation.
[2;34m[UPDATE][0m Updated the dashboard theme
[2;34m[UPDATE][0m updated the dashboard server configs page
[2;34m[UPDATE][0m Update the dashboard command configs page
[2;34m[UPDATE][0m Update the dashboard server info page
[2;34m[UPDATE][0m Changed the url from server-configs-v2 to configs
[2;34m[UPDATE][0m Updated how configs are saved
[2;34m[UPDATE][0m Updated dashboard logs to show each thing changed.
``````ansi
[2;31m[FIXED][0m Fixed an issue with fields being deleted and not parsed when empty.
[2;31m[FIXED][0m Fixes and changes for whitelabel.
[2;31m[FIXED][0m Fixed setup command not sending the panel.
[2;31m[FIXED][0m Fixed update url not supporting discordapp.com and other discord url's
[2;31m[FIXED][0m Fixed member leave events being triggered by multiple bots.
[2;31m[FIXED][0m Fixed message validator not clearing the components.
[2;31m[FIXED][0m Fixed the member count showing as double
[2;31m[FIXED][0m Fixed the live embed preview not working
[2;31m[FIXED][0m Fixed fields on the embeds extra embeds not working.
[2;31m[FIXED][0m Fixed a bug causing extra premium checks to happen.
[2;31m[FIXED][0m Fixed a bug causing automation to not see messages sent in the first 30s of a ticket.
Changes From <t:1674947100:D> (<t:1674947100:R>) to <t:1675092420:D> (<t:1675092420:R>)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added an entire new way to manage/create/edit tags!
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[2;34m[UPDATE][0m Updated the dashboard for managing dynamic content.
[2;34m[UPDATE][0m Updated the tags page to now be Custom Commands
``````ansi
[2;31m[FIXED][0m Fixed a bug causing tags to double send with the new system.
[2;31m[FIXED][0m Fixed permissions page not displaying the correct global permissions
Changes From <t:1675105440:D> (<t:1675105440:R>) to <t:1675870020:D> (<t:1675870020:R>)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added the variable claim.user, claim.user.name (and all the other similar options)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added the variable ticket.owner, same as ticket.user just with an easier to understand name.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added new claiming option: Overwrite the claimed user instead of unclaiming if already claimed.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added ability to use regex groups as variables {regex.<group>}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added new time variables. {time.created}, {time.deleted}, {time.claimed}, {time.closed}, {time.opened}
[2;31m[2;32m[ADDED][0m[2;31m[0m {time.deleted.age}, {time.claimed.age}, {time.closed.age}, {time.opened.age}
[2;31m[2;32m[ADDED][0m[2;31m[0m Added claim option to Allow ticket owner to claim the ticket, if permission changes are disabled.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added a notifaction to servers that haven't setup Ticket Tool yet.
``````ansi
[2;34m[UPDATE][0m Removed the variables ending in .lc or .uc, use the new ?uc and ?lc switch {ticket.owner.name?lc}
[2;34m[UPDATE][0m Allow claiming your own tickets if claim permissions are disabled.
[2;34m[UPDATE][0m Auto close/delete on leave now checks closed tickets.
[2;34m[UPDATE][0m Updated setup and help command to fix bugs and make it faster.
[2;34m[UPDATE][0m Updated the entire message parser, limits are applied after variables are parsed (fixed variables in avatars)
``````ansi
[2;31m[FIXED][0m Fixed dashboard not preserving selection order for categories.
[2;31m[FIXED][0m Fixed Admin Only custom commands not working with automation.
It seems we forgot to post these changelogs into non-premium news channels.
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Changes From <t:1675870020:D> (<t:1675870020:R>) to <t:1677423480:f>
[2;31m[2;32m[ADDED][0m[2;31m[0m Added /botSwitcher, allows you to switch between your bots within the server.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added support for whitelabel (Testing in progress)
[2;31m[2;32m[ADDED][0m[2;31m[0m Added Command Arguments to custom commands.
[2;31m[2;32m[ADDED][0m[2;31m[0m Added automation cancelation for triggers, Pressing cancel on Close Ask will stop the close ask automation, opening a closed ticket will stop the closed automation.. etc..
``````ansi
[2;34m[UPDATE][0m Updated /automation to allow $automation
[2;34m[UPDATE][0m Updated /automation to have buttons & the current status to control automation.
[2;34m[UPDATE][0m Updated dashboard and how it pulls data from the bot. (/botSwitcher is important..)
[2;34m[UPDATE][0m Updated /automation command to include more information and stopping select automation.
``````ansi
[2;31m[FIXED][0m Fixed abug causing emoji picker to not show custom emojies.
[2;31m[FIXED][0m Fixed the manager servers sync button not working.
@here All Ticket Tool systems are shutdown at this moment in time. Server is on lockdown for the time being. Stay tuned in this channel for updates.
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Seems we forgot to announce everything is working.
Everything is working 🙂 and has been since shortly after the outage.
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<@&771868776747761684>
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Back Online
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Premium/Gold bot is back online.
Primary/White is under a rate limit and will start up in 30 minutes.
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Primary/White is starting up
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smoky summit
There is an ongoing rate limit issue affecting few of our premium servers, our Development Team has been informed, we apologize to the affected servers for any inconvenience this may represent!
hidden gull
Discord has set a new rate limit of 50 channels every 16 minutes (1000s) we're looking into this, but there's not alot we can do..
Temp workaround: under server configs you will find an option labeled Server Storage Options this is a possible fix for servers who need to create over the rate limit as it re-uses the same channels multiple times instead of creating a new one.
This has 1 major downside and that is pings.. they don't get cleared when messages are deleted to re-use the channel.
hidden gull
I've been in contact with discord support and they're rolling back the rate limit, it wasn't intended.
hidden gull
Discord is currently having some api issues with bots, Ticket Tool seems to be affected.
https://discordstatus.com/
civic siren
Website is down at this time. We are aware and looking into the situation.
hidden gull
Threads are having some errors when being created, This looks to be an error caused by changes Discord made, we are looking into it.
Discord is now aware of the issue and will be looking into it.
hidden gull
Discord has pushed a fix and should be live soon.
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<@&709922247871168512>
smoky summit
[ <t:1689022380:t> ] An outage has been identified for the Ticket Tool Primary bot, our Developer is looking into it
[ <t:1689023340:t> ] An upgrade is being released into both the premium and primary bot currently in order to patch this outage
[ <t:1689024000:t> ] Ticket Tool Premium/Gold is back, the Development Team is checking stability before starting the Primary/White bot
[ <t:1689026520:t> ] There are unintended behaviors taking place within the premium bot, the Development Team is patching them currently
[ <t:1689029160:t> ] The Primary (White) bot is starting now
[ <t:1689031260:t> ] All systems are back now! 
smoky summit
Ticket Tool Outage Follow Up | <@&571351015773831168> <@&800079351727128596>
Hello everyone!
We apologize for the unforeseen circumstances that took place between yesterday and today, our Development Team has been working to eradicate any remaining bugs which the update released last night may have brought, we believe the bot is back at full functionality, if you are experiencing any issues #🎫│make-a-ticket and our Support Team will investigate it further.
Among the improvements that got released with this update you may have noticed a new error handler! Prior to last night, the bot would omit applying any permission it is not capable of, now it will inform you which permissions it is missing in order for you to address the situation and have a troubleshoot situation upon ticket creation! We hope this helps you using the bot. We have also introduced support to handle the new Discord username system, we are also working on supporting display names in the bot soon!
Thanks!
Yareaj
Ticket Tool Management
hidden gull
About two hours ago some of our servers went down due to a router issue from our hosting provider OVH.
After some time I've managed to get it fixed, everything should be online in the next 30-40 minutes.
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civic siren
Discord Subscription Outage:
[ 00:12 EST ] We are currently experiencing issues with purchasing subscriptions through Discord for all Ticket Tool bots. We apologize for the inconvenience and will update once it is fixed.
[ 13:42 EST ] A fix is being deployed by Discord
[14:28 EST ] All Ticket Tool x Discord subscriptions are fully functional.
hidden gull
On <t:1695351600:F> some of our servers might be affected by scheduled maintenance our hosting provider is preforming.
hidden gull
Premium Bot Restarting:
[ <t:1695917760:t> ] Currently restarting the premium/gold bot.
[ <t:1695917940:t> ] Premium/gold Bot back online
[ <t:1695917940:t> ] Primary/white bot being restarted a few servers at a time.
[ <t:1695918060:t> ] Restarting set 1/5
[ <t:1695918480:t> ] Restarting set 2/5
[ <t:1695918900:t> ] Restarting set 3/5
[ <t:1695919800:t> ] Restarting set 4/5
[ <t:1695920340:t> ] Restarting set 5/5
[ <t:1695920820:t> ] Restart completed, everything is back online.
This message will update
hidden gull
Voting for Ticket Tool on the two provided sites will no longer grant votes, the $vote command has been discontinued, All unused votes will be removed 01/01/2024
Existing votes can still be redeemed for keys, but will require Ticket Tool staff to use redeem the keys on servers.
FAQ
- Why?
- It's a very old system and I'm wanting to remove the use of
keys - Will it come back?
- It's likely it will replaced in the future with a new system.
- What about existing votes?
- Your votes can still be redeemed for keys until
01/01/2024, but you won't be granted anymore votes. - Can I still use existing keys?
- All Existing and future keys will require Ticket Tool staff to redeem them.
- The dashboard won't let me redeem it.. saying
Keys are being discontinued - Please join our support server and open a billing Ticket and provide the server you wish to redeem them on, you will be given one chance to redeem your existing keys.
- Will my keys expire now?
- No, your keys still don't expire, but you will need to contact support in-order to redeem them and you only have one chance to redeem keys, all unused keys of yours after that will remain unused.
- What happens after
01/01/2024? - Your votes will be rest to
0
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<@&709922247871168512>
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hidden gull
Bot Restarting:
[ <t:1702062120:t> ] Currently restarting the bot for Scheduled Maintenance: https://status.tickettool.xyz/incidents/rzpzfqw55tfy
[ <t:1702062240:t> ] Premium/Gold bot is back online
[ <t:1702063140:t> ] 1/4 of the bot is back online
[ <t:1702065600:t> ] Completed
This message will update
hidden gull
This last update include a new change to transcripts among other backend changes, I've changed how we handle the direct transcript links.
- How did transcripts change?
- I added a button to the transcript message and removed the link.
- ** Why make this change?**
- Discord is adding more security to attachments, but this will cause the links we have to the transcripts to expire after a set amount of time, to handle/fix that I've added a button that will fetch the newest link when used.
- Can I customize the button?
- Not yet, but I want everything to be customizable.
hidden gull
The new Direct Link button no longer creates a message, instead it adds a link button so you're not forced to scroll to the new message.
hidden gull
Updated the transcript url for future Direct URL links.
We had some issues with older devices not recognizing the url parameters when opening the url from buttons, this also makes it shorter and cleaner.
New Url
https://tickettool.xyz/transcript/v1/509224096127516672/1207401075288842300/transcript-en_closed-62583.html/65df82e0/65cd0de0/bc2a0818959bc8a5ee03fc38b8b59a5afe27fc4b83ee19f92337d2060d69c9dd
Old Url
https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/509224096127516672/1207401075288842300/transcript-en_closed-62583.html?ex=65df82e0&is=65cd0de0&hm=bc2a0818959bc8a5ee03fc38b8b59a5afe27fc4b83ee19f92337d2060d69c9dd&
Functions exactly the same, old version will still remain active for now. (No immediate plans to remove it.)
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hidden gull
Similar to last week, Ticket Tool and many other bots are experiencing another outage due to an issue on Discord's end. There's nothing we can directly do but wait for Discord to resolve the problem.
civic siren
Discord has created an outage on their status page, you can stay tuned with this link, https://discordstatus.com/incidents/1vlhvhz07l6q
Once it is fixed on Discord’s end - Ticket Tool should be fully operational.
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hidden gull
[<t:1717692540:f>] (<t:1717692540:R>)
- Our hosting provider is preforming emergency maintenance that is causing a temporarily outage for some servers.
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civic siren
@everyone
**📣 Announcement | Ticket Tool Support: Premium Changes **
Hello everyone!
We have some important updates regarding Ticket Tool and our premium services. Please read the following changes carefully:
Subscription Purchases through Discord:
You will no longer be able to purchase premium directly from the @fresh horizon (premium/gold) bot. However, you can still add it once you purchase premium from the @dreamy marsh (primary/white) bot, provided both bots are in the server.
The price for purchasing premium within Discord will now be $8 per month.
Dashboard and Payment Provider Updates:
Our dashboard now includes a new payment provider, Paddle.
For the next two months, we are offering a special rate of $6 per month or $66 per year through Paddle on the Ticket Tool dashboard. These prices are valid until October 7, 2024. After this date, all platforms will switch to $8 per month or $72 per year to comply with Discord's new policy.
We have improved the dashboard for easier billing management and server switching when purchasing a subscription from our website.
Updated Refund Policy:
Ticket Tool has an updated Refund Policy, which you can find here, https://tickettool.xyz/refund-policy
Note for Existing Customers:
The price for existing customers will not change, but this is your chance to switch platforms, lock in the current price, and manage your subscription more efficiently.
We appreciate your understanding and continued support. If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
~ The Ticket Tool Management Team
FAQs:
I have a subscription now, will my price change?
No, your active subscription pricing will remain unchanged. However, if you need to purchase additional subscriptions or cancel and then re-purchase premium, the new pricing will apply.
Why should I switch?
Switching from Discord to our Dashboard allows you to manage your subscription more easily, switch the server that receives premium, and access additional features.
I want to switch, what do I do?
Head to the Ticket Tool Dashboard,(https://tickettool.xyz/dashboard) find the server you want to add the subscription to, and click manage. Once managing your server, click on the "Premium" button at the top left and purchase either a monthly or yearly subscription under the Ticket Tool store.
How do I get the discount for switching?
For a monthly subscription, use discount code 1OFFMONTH for $1 off for two months.
For a yearly subscription, use discount code 6OFFYEAR for $6 off for one year.
I need help!
We understand this could be confusing. Our support team is ready to assist you. Don’t hesitate to create a ticket in our Ticket Tool Support Server (discord.gg/tickettool).
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<@&709922247871168512>
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hidden gull
Currently discord is having some issues with the api:
https://discordstatus.com/
The bot has been disabled until they're fixed to prevent rate limits due to failed events.
kind pierBOT
civic siren
@everyone
📣 Reminder | Ticket Tool Premium Pricing Update
Hello everyone!
This is a final reminder about the upcoming changes to our Ticket Tool premium services on October 7th:
-
Subscribe on the Website: To lock in the best rates, make sure to purchase your premium subscription through our website before October 7, 2024. The special rate of $6 per month or $66 per year is available through our new payment provider, Paddle. After October 7th, the prices will increase to $8 per month or $72 per year.
-
Existing Customers: If you’re already a premium customer, your current rate will not change. However, this is a great opportunity to switch platforms or renew your subscription through our website to benefit from the current pricing before the increase.
-
Act Now: Don’t miss out on this chance to save! Purchase or renew your premium subscription now to ensure you’re locked in at the lower rates.
For any questions or assistance, our support team is here to help (#🎫│make-a-ticket).
Thank you for your continued support!
~ The Ticket Tool Management Team
hidden gull
Missing premium
Discord's recent update to the billing system is causing subscriptions to end during renewal, even though payments are taken. Discord is aware and working on a fix.
Temp fix
If your premium was removed, open a ticket for temporary premium while we wait for Discord's fix. Please provide:
- Your server ID
- The user ID of the person who purchased the missing premium.
hidden gull
### Missing premium
Discord's recent update to the billing system is causing sub...
Discord has fixed this issue, all subscription effected should be working like normal.
civic siren
@everyone
# 📣 Reminder | Ticket Tool Premium Pricing Update
Hello everyone!
...
Update:
The pricing for Ticket Tool Premium has been updated on all payment methods (Discord, website, etc.) to be compliant with Discord.
Please reach out if you have any questions and/or concerns. Thanks!
hidden gull
The pricing has been updated on the website to include tax.
You will not pay tax on top of the product price as it's now included in the price.
existing customers will see this change on renewal, effectively this is price decrease for paddle customers.
hidden gull
We've been having issues with our Chargebee customers that used PayPal, our connection with paypal Braintree is having some issues and it's rejecting all the renewal attempts.
I'm looking into getting this fixed.
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hidden gull
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<@&709922247871168512>
hidden gull
We're looking at 20-30 minutes to be back online, but your server could be online quicker just depends what shard you're on.
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hidden gull
Premium bot is back online
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hidden gull
One of the servers hosting Ticket Tool's Redis server had a hdd failure, causing a wide spread error message to be spammed on servers, we've located the issue and should have the bot back up and running shortly.
hidden gull
I've also made a change to prevent the bots error messages from being sent like this again.. No more spam..
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<@&709922247871168512>
hidden gull
I sorry that didn't get posted sooner.
Discord informed me today that I'm needing to change my bot's shard data.. This requires a full restart of all the shards, I've completed the changes necessary and we're starting back up.
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<@&709922247871168512>
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<@&709922247871168512>
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civic siren
Scheduled maintenance is currently in progress. We will provide updates as necessary.
https://status.tickettool.xyz/incidents/fzs4jxc3mpk3
kind pierBOT
hidden gull
I've located the shards having issues and am working to recover them. It should only be a moment longer before they are recovered.
They're back online.
hidden gull
We will be restarting Ticket Tool at <t:1761062400> to apply backend updates.
kind pierBOT
<@&709922247871168512>
kind pierBOT
tall escarp
BLACK FRIDAY DEAL @everyone
Black Friday is almost here — and we’ve got a strong offer for you.
For $50, you get a full year* of Ticket Tool Premium.
That’s about 50% cheaper than paying monthly.
Use this code at checkout when choosing the yearly plan:
BLACKFRIDAY2025
Purchase here: https://tickettool.xyz/premium-purchase
-# The discount applies only to the first year. After the first year, the subscription renews at the regular price of $66.
-# Can not be applied to existing subscriptions
-# Discount valid until December 2, 11:45pm UTC
kind pierBOT
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civic siren
Holidays Deal
The holidays are here — and we’ve got a strong offer for you.
For 10% off, you get a full year* of Ticket Tool Premium.
Use this code at checkout when choosing the yearly plan:
HOLIDAYS25
Purchase here: https://tickettool.xyz/premium-purchase
-# *The discount applies only to the first year. After the first year, the subscription renews at the regular price of $66.
-# *Can not be applied to existing subscriptions
-# Discount valid until January 1st, 11:45pm UTC
@everyone
🎉 Hello everyone! 🎉
The Ticket Tool Staff Team would like to extend a huge thank you to each and every one of you who uses Ticket Tool in your servers. Thanks to your incredible support, we recently reached an amazing milestone of 5 million servers! We truly would not be here today without this community.
To celebrate, we are hosting giveaways for:
🎁 6 winners in #🎉│giveaways
🌟 5 exclusive winners in #special-giveaways
Exclusive giveaways are available to members who are server boosters, premium subscribers to the bot (tickettool.xyz/premium), and/or server subscription subscribers (found via the Server Shop button at the top of the server channels).
And since it’s the holiday season, we are also offering 10% off on Yearly Ticket Tool Premium - check out the message linked above for details:
👉 #📣│bot-news message
Thank you all for being part of our journey from the very beginning. We are so excited for what the future holds and cannot wait to continue building and improving Ticket Tool with you.
With heartfelt appreciation,
@hidden gull, @civic siren, and the Ticket Tool Staff Team 💙
hidden gull
The team over at https://blox.link has removed the Global api to comply with Discord's requests and it's been shifted to a per-server api, each server using blox.link will now need to request an API key in order to utilize the integration.
I plan to get the updates necessary for this API change implemented soon so we can start using the new api keys.
full gulchBOT
Ticket tool status updates will be posted here.
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Restarting Ticket Tool - eta 1 min
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New status update posted in #announcements.
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solid furnace
We are currently working on fixing a bug with transcript logging. Please bear with us as we work to fix this issue as quickly as possible
hidden gull
Discord keeps refreshing Ticket Tools token on it's own, i'm looking into a fix.
hidden gull
It's a known discord api issue that's currently getting worked on.
hidden gull
Issue fixed #📣│server-news
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hidden gull
Ticket Tool will be going down in 5 minutes for the update to v4.
The update will last approximately 3 hours (Less if everything works correctly).
hidden gull
Ticket Tool is back online and the update is live https://tickettool.xyz/
hidden gull
Ticket Tool dashboard is experiencing technical difficulties currently, I'm working to get it back online.
hidden gull
@everyone Due to a bug all Two step Close and Two step Ticket options have been forcefully set to default on all servers.
You can turn them back on if you want.
hidden gull
A bug was fixed a few hours ago that was causing users at random to not be able to use @dreamy marsh
hidden gull
I've made changes to how the permissions work:
* Allowed roles and allowed channels is no longer a whitelist
* Allowed roles and allowed channels will now bypass the blacklisted roles.
hidden gull
Unexpected server restart, Please wait while everything starts back up.
All shards are back online.
dreamy marshBOT
dreamy marshBOT
hidden gull
Discord's API is going slow (700-1000ms ping times)
https://status.discordapp.com/
All we can do is wait it out.
hidden gull
Ticket Tool is currently down due to a server crash, please wait while it get it back online asap
Ticket Tool is loading the shards and should be online in a few minutes.
Everything is back online.
dreamy marshBOT
hidden gull
I got busy and missed the restart time.
dreamy marshBOT
dreamy marshBOT
hidden gull
Dashboard has gone down, I'm working on getting it fixed.
Ticket Tool has also gone down.
I'm doing my best to get things back online.
The Bot's coming back online now, I have no eta for the Dashboard yet.
@here Ticket Tool will be going down again, This downtime is estimated to last for 30 minutes while we resolve the dashboard and bot issues.
normal yarrow
Until the dashboard is back up, you may see reduced functionality with the bot itself, such as inability to create new tickets.
hidden gull
@here Ticket Tool is back online and should be running at 99% like normal.
Ticket Tool is undergoing one final restart to fix a number of bugs caused by a database connection issue.
To the best of my knowledge everything is back to what it was before the crash.
Thank you for waiting for me to get everything back online.
dreamy marshBOT
normal yarrow
You may see lag/delays with not only Ticket Tool, but all of discord
coral flower
Everything good as of 1345 EST. You can carry on with your lives as normal now.
hidden gull
Unscheduled Restart
Ticket Tool is starting back up.
https://tickettool.xyz/status
hidden gull
Update* Tickets can no longer be claimed by the ticket owner.
Added* New option for claiming only the user who claimed can un-claim
coral flower
hidden gull
Recently Ticket Tool has started to grow faster then ever anticipated, Part of Ticket Tool's core is having a hard time keeping up with the ever expanding servers joining us, Due to this Ticket Tool might have to disable new servers joining in the near future to allow the servers that are already on it to continue working.
An update to Ticket Tool is underway to allow it to expand across multiple host servers (vps/dedicated) to keep up with the expanding user base.
The recent outages are due to the increased user activity in discord running into bottle necks and inefficient code in the core of Ticket Tool that unfortunately can't be entirely fixed without a major rewrite that might take some time.
To help keep Ticket Tool online and functioning properly auto closing/deleting of tickets has been disabled, and Transcripts have been limited to 200 messages to help combat the api limits and server load. I have no eta on when these will be put back to normal.
hidden gull
Ticket Tool will be going offline in proximality 15 minutes to perform an update to help combat the rate limit.
hidden gull
Ticket Tool is starting back up after the update.
hidden gull
Ticket Tool is restarting - Eta back online 1-3 minutes
hidden gull
Early this morning my dedicated server lost internet access - Unfortunately I was otherwise unavailable so the fix took longer than normal.
everything should be back online and working.
hidden gull
Due to the load and the constant down time we have moved to premium only to keep it online for paying customers, I will do my best to get it back online for everyone in under 3 days.
dreamy marshBOT
hidden gull
Restart started, A little late.
Extended downtime due to errors, should be back online within 20 minutes.
hidden gull
Custom reactions are currently having an issue, I'm working to get these fixed.
hidden gull
Reactions have been completely fixed (still premium only)
dreamy marshBOT
hidden gull
Restarted early - Please wait
hidden gull
Bot restarted to fix the dashboard issues
hidden gull
Starting a number of hours ago the dashboard went down due to our hosting provider, I've moved to a new hosting provider and changed our DNS over to Cloudflare - on top of the dashboard issue the bot locked up in a way that has never happened before causing the dashboard to lock up and I spent the last 4 hours trying to find the issue with the new server when it was in fact a new problem with the bot.
hidden gull
<@&535595160189403136>
In a few minutes I will be enabling all free servers once again to get a log report of whats causing the outage, I've enabled a number of debug reports from discord to help locate the root of the problem.
Unfortunately this means Ticket Tool will likely hit the rate limit (to get the logs we need it to) in the next few hours causing it to go offline for an hour.
dreamy marshBOT
hidden gull
<@&571351015773831168>
hidden gull
Over half the shards are online, once all shards are online free servers will be enabled again.
We are still testing changes so it might be disabled at any time.
hidden gull
Fixed a bug with command permissions causing defaults to be ignored.
hidden gull
Transcripts are back to 1k messages.
The transcript command ($transcript) will only work outside of tickets for premium servers.
hidden gull
If your bot is not working please read: #689208572806299799
dreamy marshBOT
dreamy marshBOT
hidden gull
Random note: This permission now works for bots, allowing you to disable mention and still have it pinged.
hidden gull
I often forget to update this channel, please look at #689208572806299799 for the most recent updates.
hidden gull
Ticket Tool Status:
* Ticket Tool is back online for all free and premium servers.
* Shards have been increased from 180 to 250.
* Server hosting has been expanded.
solid furnace
Ticket Tool Bot Updates (11/2/2020)
<@&704865492749516820>
Hello Members!
Oh do I got some updates to share with you.
1. Update on the Premium Bot. ( @fresh horizon )
About a week ago, we updated the premium to the clusters, into the new status page, and as well as our new shard manager.
We were noticing the bot was restarting about once to twice a day and that was not normal. So we investigated the issue and it seems that our fix has been successful.
2. Update on the Primary Bot. ( @dreamy marsh)
With the fix that seems to be working on the premium bot, we are now comfortable in pushing this update onto the primary bot. Which we have just done about 20-40 minutes ago and everything seems to be working great.
3. What is in this update?
You can see in our last announcement as well but in this update has an updated version of the “back-end” as well as integrating our new cluster system within our new shard manager.
We also have a new status page that is fully working with our clusters that was just released to the public (https://tickettool.xyz/status)
4. What should we be seeing in the future?
I hear this question a lot and this is a great question.
Right now, we will be monitoring closely on stability for both of the bots to ensure the best for all of our users. As well as work on improving transcripts.
Thank you for using Ticket Tool as your ticketing bot.
~
@Jacob
Network Manager
Ticket Tool Administration
solid furnace
Ticket Tool Bot Announcement (11/04/2020)
<@&709922247871168512> <@&771868776747761684>
Hello Ticket Tool Users,
If you have not noticed, the bot has been having some technical difficulties with our latest updates.
Over the past couple of hours we have investigated the issues and have a fix ready to be pushed.
Over the next hour, both bots will be restarting and hopefully come back online as fully functional as soon as they can.
We apologize for the inconveinece and we fully understand your frustration.
Thank you for using Ticket Tool as your ticketing bot
~
@solid furnace
Development Team
Ticket Tool Administration
||Here is this 15 day premium key for the first person to claim it, 6ca10-d1e4b-f7aa7-0ebdb||
solid furnace
Ticket Tool Bot Announcement Update
At this time our planned restarts have been concluded. All Ticket Tool systems should be back online and running 100%.
We will still be monitoring our systems closely throughout the night.
If you are experiencing bot issues, please ask in general chat or open a ticket.
Thanks 😊
~
Jacob
Development Team
Ticket Tool Administration
coral flower
<@&709922247871168512> <@&771868776747761684>
Ticket Tool uses the Image attribute on messages to store what panel it belongs to (Bad way of doing it but that's how it is)
Discord is having issues and stopped sending the image data for embeds causing this outage. We are currently working to resolve this issue. Please bare with us as we attempt to resolve this issue. Currently, it seems that commands are functioning properly, so you may continue to utilize commands to continue use of the bot. The dashboard may be slow as we expect increased traffic due to this outage. This outage will be temporary, and we apologize for any inconveniences this may cause.
coral flower
<@&709922247871168512> <@&771868776747761684>
UPDATE: We are going to be applying a fix shortly to fix the reaction for ticket creations only. We will patch the rest soon. This issue seems to be caused by discord and they are aware of said issue.. For the time being, it is recommended that you use the following to suffice for the reactions unavailable to you during this outage:
Close a ticket: $close
Claim a ticket: $claim
Re-open a ticket: $open
Save a transcript of a ticket: $transcript
Delete a ticket: $delete
If any of these commands do not function properly, please first go to your server's dashboard at https://tickettool.xyz/. Then navigate to "Command Configs` and configure the aforementioned commands as you would like to suit your needs during this outage. If that still does not work, please proceed to make a ticket at #🎫│make-a-ticket. We appologize again for the outage and any inconveniences this is causing, as well as thank our loyal users for their cooperation and patience during this time.
<@&709922247871168512> <@&771868776747761684>
UPDATE: The temporary fix has been applied and is verified to be working as intended. Panel reactions for creating tickets ONLY has been fixed for the time being. All other reactions are still not functional at this time.
hidden gull
coral flower
The issue has been fixed on discord's end. https://discordstatus.com/incidents/7q5czpsr1n0d. The issue was a problematic deploy of a server side update by discord to their servers. They hae resolved this issue at approximately 11:09 EST. As a result of this outage, a bug in Ticket Tool's coding has been revealed to us, and we will be pushing out a rewrite of Ticket Tool's code within the next couple weeks. We will advise of a date and time as we get closer. Thank you for your patience and cooperation during this outage. All services have been restored at this time.
civic siren
@coarse ocean is back online for this server and you may start making suggestions again.
Apologies for the inconvenience!
civic siren
Voting Update! (01/02/2020)
Bots for Discord
https://botsfordiscord.com/bot/557628352828014614
@dreamy marsh has now been listed on botsfordiscord.com
Your votes do count towards your free premium with $vote.
Top.gg
Ticket Tool will no longer be advertising top.gg. You can still vote there, some votes may not be counted in $vote.
~
Thanks,
Developer.
civic siren
Ticket Tool Status Update (01/11/2021)
Hello All,
Ticket Tool has switch to a new status page. This status page can be located at https://status.tickettool.xyz/ or with the "Bot Status" button when on the dashboard. When there are outages, there will be an overlay like this, https://gyazo.com/b2467a62b2a9d1afd732d0f01e33c526
Within the status page, you can subscribe your email for status updates by clicking the "Subscribe to updates" button and inserting your email.
There will be no more status updates to #bot-status and it will just show the link to this status page. We will be keeping the channel for any emergency, etc.
Again, thank you for supporting Ticket Tool as your ticketing bot.
~
Thanks,
Developer
- Development Team
civic siren
Ticket Tool New Feature! (01/16/2021)
<@&800079351727128596>
Ticket Tool Dashboard now has a new backup & restore feature! This can help you move your premium within servers, copy tags, panels, configurations between any server you own.
This feature is only accessible by the Server Owner on the dashboard under Server Configs.
More information about this feature can be found at https://docs.tickettool.xyz/en/dashboard/backup
Stay tuned!
If you would like to stay alerted for more development updates, be sure to react to 
in #735589367027859457
~
Developer
- Manager
- Development Team.
civic siren
Urgent Bot Update (01/23/2021)
Hello Ticket Tool Users,
About a few hours ago, Discord decided to do some updates to their permissions system for channel creation.
A quote from Night (Discord Staff)
Permission overwrites in the guild channel creation endpoint are now validated against the permissions your bot has in the guild. Permission overwrites specified in the request body when creating guild channels will now require your bot to also have the permissions being applied.
Setting MANAGE_ROLES permission in channel overwrites is only possible for guild administrators or users with MANAGE_ROLES as a permission overwrite in the channel.```
So, for the time being, you will need to give Ticket Tool administrator permission within your discord server for it to work. I can assure you the <@&773381045478621215> is doing everything we can to find another possible way to get Ticket Tool working without ``ADMINISTRATROR`` permission. I will state that we have already began testing.
We will have an update for this issue within the next 10 hours.
~
Thanks,
Jacob B. (Developerツ#1234)
- Ticket Tool Manager
- Development TeamUpdate to the Announcement Above^ (01/23/2020)
At this time, we have updated and pushed a fix for the bot not to require the ADMINISTRATOR permission within servers. We apologize for the delay and inconvenience this has caused.
Have a great day!
~
Thanks,
Jacob B. (Developerツ#1234)
- Ticket Tool Manager
- Development Team
civic siren
Important Notice! (01/23/2020)
<@&800079351727128596>
A couple days ago, as said above, Discord decided to do some great 😉 updates to their permissions system and how people can edit it. So without giving the bot ADMINISTRATOR permission and to be able to manage the permissions it needs to work inside the tickets. Please make sure the bot has all of the permissions below. (Inside the roles & channels)
Manage Channels
Manage Webhooks
Read Channels
Send Messages
Send TTS Messages
Manage Messages
Embed Links
Attach Files
Add Reactions
Read History
Manage Roles
Use External Emojis
Have a great day!
~
Thanks,
Jacob B. (Developerツ#1234)
- Ticket Tool Manager
- Development Team
ionic boneBOT
<@&800079351727128596>
azure orbitBOT
:satellite: | Ticket Tool System Update
civic siren
Update is now finished. Everything should now be back online and operational. If not, please open a ticket in #🎫│make-a-ticket
civic siren
Ticket Tool Outage:
@10:00 EST
The Development Team is aware of the outages with the website & the bots. It seems our servers/database crashed, which stopped everything. We are assessing the situation and everything will be back online as soon as possible.
We apologize for the inconveniences.
Update @10:49 EST:
We have received a notification from the hosting provider confirming our server is down. Because this specific server is down, we are not able to just start another one. Hopefully soon we will receive an update from the hosting company and will then notify all of you.
Update @13:55 EST
Our server with our database is down and has been down. Sadly, there is nothing we can do about this. The hosting provider is currently having problems and we will be looking for something to prevent this problem for the future.
We sincerely apologize for the inconveniences. We will have another status update within the next hour.
Update @17:58 EST
BattleEye has been working on implying our latest backup into a new server, we have ran into some difficulties there which we are also trying to work out which we just did. As well as the hosting provider also states they are working on the system as well.
Now I have personally gotten 500 dms today about TT being down, concerns, etc. I would like to formally say, all of our systems are backed up daily. As well as I’ll say it again, We have no control over this outage! this was all because of our provider.
Again, we sincerely apologize for the inconveniences today. We will find a way to make it up to all of you as I can not express how sincerely sorry I am for the frustrations and difficulties.
Update @22:02 EST
We are back online and fully operational!
hidden gull
Sutffz back online
civic siren
<@&800079351727128596> <@&704865492749516820>
I want to sincerely apologize for the outage today, it was longer then anyone could have expected.
Customer satisfaction is one thing I strive for to the best of my ability sooooooo head to https://tickettool.xyz/subscriptions and use coupon OUTAGE to get 35% off any premium option!!
This coupon can be used until 02 Mar 2021
❤️❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️
azure orbitBOT
:satellite: | Primary Bot - Rate Limit
civic siren
:satellite: | **Primary Bot - Rate Limit**
https://status.tickettool.xyz/incid...
All Ticket Tool operations are online and fully functional! We apologize for the inconveniences this outage might have caused.
hidden gull
civic siren
@dreamy marsh just hit 500K Servers!! Thank you all soo much for supporting Ticket Tool through this long and hard journey, we are so thankful!
If this message gets 20 reactions within 1 hour, I will do 10 @dreamy marsh premium giveaways!!
civic siren
Ticket Tool Dashboard Update! (03/02/2020 @ 23:23 EST)
<@&800079351727128596>
Hello all,
We have just updated the emoji selector on the Dashboard!
This update includes:
-) Dark Mode Emoji Selector
-) You can now use 1️⃣, 2️⃣, etc as reactions
-) Color Selector
-) Updated with all of Discords new emojis.
~
Thanks,
<@&773381045478621215>
hidden gull
All broken default emojis should be fixed, if this update caused your reactions to break please let us know asap.
civic siren
Make sure to go and vote what top feature you want to see in Ticket Tool!
https://twitter.com/ticket_tool/status/1369361339290947595?s=21
Twitter
civic siren
Voting News:
<@&800079351727128596>
Hello all,
At this time the website, https://botsfordiscord.com API is down due to some attacks. When you vote, it is stored in their database, but it will not go to your vote count within the $vote command.
We hope that when they put their API back online, votes will be restored as they say votes are still counting in their database.
The <@&773381045478621215> apologizes for any confusion and inconvenience this might have caused. We hope to see this back up and running at 100% capacity soon.
~
Thanks,
Developer.
Want a chance for free premium? Check out #🎉│giveaways as we have a TT giveaway going on in our community server currently!
civic siren
Transcript Bug:
<@&800079351727128596>
Hello!
As i've just awoken from my sleep, we have been alerted that there is a new bug with the transcripts. Causing them to look like this. It does not seem to be a Ticket Tool bug as I am seeing more bots look like this. I will be getting in contact with some people to find out the root of the issue.
I will update you more on this bug later.
~
Thanks,
Dev.
Update on Above
<@&800079351727128596>
Heres an update for the above "bug". Apparently, this is a new feature from discord for how discord displays HTML files. We apologize if this feature confused you but we can now confirm that it is a feature.
~
Thanks,
Dev.
civic siren
Transcript Update
<@&800079351727128596>
Heres another ping 😉
We have just updated the way transcripts look to make it look more cleaner. Hope you like it 🙂
~
Thanks,
Dev.
civic siren
We have initiated a full restart on both @dreamy marsh & @fresh horizon. Please be patient as they come back online.
hidden gull
Everything is back online.
hidden gull
Transcript Update
<@&800079351727128596>
I would like to clarify on the updates made to the transcripts.
Discord updated what files they preview, and now .html, .txt, .js and other files like our Transcripts auto preview the first 6 lines of the file, we can't disable this..
The update I made was so instead of showing 6 lines of pointless source code it shows some useful info instead. (Some people thought this was an April fools joke)
Example:
https://i.imgur.com/ED7AKte.png
~
Thanks
azure orbitBOT
:satellite: | Primary Bot - Updates
hidden gull
Updates done, restart done.
civic siren
Voting Bug
<@&800079351727128596>
The <@&773381045478621215> is looking into the issue with votes not being counted. There will be a notification update as soon as we have one. We apologize for the inconveniences.
~
Thanks,
Dev.
civic siren
Voting Bug (Fixed)
<@&800079351727128596>
It looks like we have fixed the voting bug. If it doesn't seem to work, please open a ticket and let us know. Have a great day!
~
Thanks,
Dev
azure orbitBOT
:satellite: | Bot - Outage
civic siren
<@&800079351727128596>
I would like to formally come here, give a ping, and explain.
At this time, there has been complaints that the bot isn’t opening tickets for some servers. If you are in the same boat, please give the bot administrator then the bot will work.
Currently, as u see the embed above, this is a bug, and the Development team is looking into it!
We apologize for the inconveniences.
Update:
Fixed. Please see newest post.
civic siren
<@&800079351727128596>
We have fixed the permissions bug. If you see tickets creating outside your category, please make sure it has VIEW_CHANNELS & MANAGE_CHANNELS permissions within the category.
If that does not seem to fix it, please open a ticket within #🎫│make-a-ticket and our Support Representatives will assist you.
~
Thanks,
Dev!
civic siren
The bot is being restarted now! ETA 20 minutes!
hidden gull
The bot is/was back online an hour ago.
civic siren
Bot not responding to commands?
The Development Team is looking into this
civic siren
> Bot not responding to commands?
The Development Team is looking into this
Update: Fixed
hidden gull
Full bot restart, eta 15 minutes to be 100% back online.
civic siren
Website is being very slow due to some kids who have no life
civic siren
Website should be online and working. Looks like those kids didn’t want the smoke.
civic siren
<@&800079351727128596>
As more people report, more this announcement is needed.
As of right now, you could be experiencing some issues on some clients where reactions isnt showing at all, this is nothing we can deal with as it seems to be a issue at discords end.
It has been reported to their team.
Discord has identified the issue, and their ETA is sometime today. (So hopefully they keep their promise)
Still, as always, please do not DM staff about this issue.
civic siren
<@&800079351727128596>
As more people report, more this announcement is needed....
<@&800079351727128596>
I was told that discord "some what fixed it". Don't know what that's supposed to mean but we will go with it!
Lets just hope.
civic siren
<@&800079351727128596>
I was told that discord "some what fixed it". Don't kno...
Yeah wasn’t fixed… great…
civic siren
Website slow or not loading?
Blame the no life losers who like ddosing us.
azure orbitBOT
:satellite: | Primary Bot - Outage
hidden gull
(fixed)
civic siren
<@&800079351727128596> <@&701556177691213864> <@&571351015773831168>
Ticket Tool has hit 700K+ Servers!!!!!!! 🎉🎉🎉🎉🎉🎉🎉🎉🎉
Thank you to everyone who constantly supports the bot & all of your suggestions. We wouldn't be here without all of you and we are so thankful.
In the community server we have a giveaway going on, so join and enter!
https://i.imgur.com/LeZgj07.png
https://discord.gg/Ayrm4ggzKm
azure orbitBOT
:satellite: | Primary Bot - Outage
civic siren
:satellite: | **Primary Bot - Outage**
https://status.tickettool.xyz/incidents...
Fixed & online 100%
civic siren
**All Ticket Tool Systems will be restarting. **
ETA for all systems to be restored is estimated 15 Minutes
We apologize for the extended delay, we are currently doing module updates. This shouldn’t be too long.
[ @fresh horizon ] (Premium Bot) starting up now.
It didn’t like restarting. Went back offline. Development Team is working on a speedy recovery, please stand by.
azure orbitBOT
:satellite: | Full Bot - Outage
civic siren
<a:idle:821216494880423976> [ <@!722196398635745312> ] (Premium Bot) starting up...
@fresh horizon (Premium Bot) is fully online and functional!
@dreamy marsh (Primary Bot) is starting now!
hidden gull
1/4 is online
2/4 online
3/4 online
We should be back online and working like normal, if you notice any issues please let us know so we can get them fixed.
hidden gull
Bot is down, It will be back up in around 20 minutes.
hidden gull
The issue has to due with a rate limit and might be longer than expected..
civic siren
- Ticket Tool Website
- Ticket Tool Primary Bot
- Ticket Tool Premium Bot
We apologize for the inconveniences these outages may have caused, I promise we are trying our best!
hidden gull
It's all back online and has been for a few hours!
civic siren
Ticket Tool Website
The website seems to be having some technical issues at this time. Please give us some time to asses the situation and fix it.
Could be a loser DDOSing it, will know more later
Apologies for the inconveniences!
~
Thanks,
<@&773381045478621215>
civic siren
Sorry for the website inconveniences. These no life kids are attacking the website thinking it’s hurting us.
civic siren
Ticket Tool Website
The website should be fully functional without any problems. We apologize these kids have no life.
hidden gull
Ticket Tool Change Log (6/29/21)
Added
- Buttons to replace reactions
- Global Open-Ticket Limit (Prevents users from opening multiple tickets on different panels if you want)
- Buttons Customization (text, color, emoji)
- Ability group panels on the dashboard (Attached panels)
- Option to change the delete timeout message
- Option to modify the transcript message
- Option to command style tickets to watch all channels
- Option for claiming to block access to using commands/buttons when claimed
- Rate limit errors to everything (instead of just not working)
Updated
- Reactions don't auto remove anymore, you need to replace them with buttons. (resend panels)
- Select options no longer sort themselves on the dashboard (selecting multiple categories.. etc..)
- Close confirm has changed to a message instead. (are you sure you want to close this ticket)
- Updated command style tickets to use $ticket or $new
- Updated the speed at which everything happens with the bot, tickets create, close, open and claim faster.
- Updated transcripts to use a new system that better handles discords formats and supports replies.
Notes:
* Before too long reactions will be 100% disabled and no longer function (might be a month, might be a week)
* All old tickets will still function using reactions for awhile. (see above)
* old tickets will always work with commands even when reactions get removed
The option for Keep Visible has been replaced with a full control option under permissions..
To get the same affect as keep visible simple change your everyone role permissions to allow reading.
https://cdn.discordapp.com/attachments/854148388479434792/859553873429921802/unknown.png
https://i.imgur.com/uUiZW1H.png
azure orbitBOT
:satellite: | Primary Bot - Outage
civic siren
Everything is now back online & fully functional!
civic siren
We are aware that the website is having some technical difficulties at this time. Please be patient as the <@&773381045478621215> looks into this further. We apologize for any inconvenience.
civic siren
Website should be fully functional now!
civic siren
Ticket Tool Website
The <@&773381045478621215> is aware that the website is having technical difficulties at this time. We apologize for the inconvenience.
Ticket Tool Website
Website is back online!
azure orbitBOT
:satellite: | Primary Bot - Outage
azure orbitBOT
:satellite: | Full Bot - Outage
hidden gull
^ should say all fixed..
azure orbitBOT
:satellite: | Primary bot restart
azure orbitBOT
:satellite: | Primary Bot - Outage
civic siren
We are aware the last 128 shards on the Ticket Tool Primary Bot are offline.
hidden gull
The server these shards are hosted on is not responding, I have a few emails from my server provider saying it's currently undergoing emergency maintenance so it's been moved it to a new server!
we're now 100% back online
civic siren
You may experience the bot failing or not responding. At this time we believe it is due to Discord.
Please be patient as we look into this further and hopefully patch this soon.
hidden gull
Reactions for creating tickets have been completely disabled in favor of buttons, Please resend your panels using the dashboard or the $panel command.
uneven nebula
Ticket Tool appears to be experiencing various issues on multiple shards. [interaction failed errors, ticket counters
being reset, bot offline]
The Development Team has been alerted and is looking into the issue.
A restart was initiated and the premium bot is back up, primary bot is being worked on.
Both bots are now entirely operational (something about voodoo magic...see below)
please refrain from creating tickets or pinging staff about these issues, the status page linked below will be updated with information when available
azure orbitBOT
:satellite: | Primary Bot - Outage
uneven nebula
Bot Outage
Ticket Tool appears to be experiencing issues across multiple shards. We believe the outage is linked to a large scale
issue with our hosting service, causing multiple other popular discord bots to also go offline.
The Development team has been alerted and will investigate the issue, however its unlikely this is something we can
resolve on our end.
Some shards have been fully recovered, we expect the remaining shards to slowly pick up. If your bot is still down, please remain patient
Resolved.
please refrain from pinging or DM'ing staff about these issues as we cannot help you at the moment. As of right now there is no ETA, updates will be posted here.
tall escarp
Premium Bot is slowly recovering and is already working on some servers. We expect the rest to follow soon.
Some shards fully recovered, but others are still completely offline. We are working as fast as possible to bring everything back up
uneven nebula
The cause of the issue has been located, ETA for full recovery 45 minutes.
tall escarp
The Bot is now 100% back online on all servers. The issue behind this outage is not yet fixed, but will be within the next few days to prevent this from happening in the future. Thank you all for your patience!
civic siren
hidden gull
We just updated the bots avatar to remove the Halloween theme (Christmas theme coming soon™), It appears that a number of bots are stuck in a loop detecting it's logo change, We are unsure what's caused this as we only changed them once.
uneven nebula
A system restart is currently underway in order to apply updates
We ask that you remain patient and refrain from pinging or DM'ing our staff about the bot being unresponsive, you can follow the progress of the restart here. https://status.tickettool.xyz/incidents/4pqxczq835yt
Completed
uneven nebula
Ticket Tool appears to be experiencing an outage across a majority of its shards
The Development team has been alerted and will look into the issue, please remain patient while we find a solution. We currently don't have an ETA on when it will be back up; updates will be posted here as they come.
uneven nebula
Everything seems to be back up and running, thank you for your patience!
civic siren
All Ticket Tool systems will be fully restarting at this moment in time. We apologize for an inconvenience this may cause.
azure orbitBOT
:satellite: | Primary Bot - Outage
hidden gull
Restart underway, an odd set of bugs showed up after the outage this morning and haven't resolved themselves.
hidden gull
Restart finished.
azure orbitBOT
:satellite: | Full System Outage
civic siren
Ticket Tool Bots
We are aware that the Ticket Tool Bots are having trouble responding to interactions/commands. Please stand by as we look into the issue and put a bandage on it.
hidden gull
One of my servers has run into a rate limit caused by bugged code, unfortunately it is rate limited (by discord) and so will be stuck offline until I find a fix.
This shouldn't last more than 1 hour as that's the longest we've had this last in the past.
azure orbitBOT
:satellite: | Primary Bot - Partial Outage
tall escarp
Ticket Tool Primary Bot Offline
The primary bot seems to be offline on the majority of shards. We notified the developers and hope to get this back up as soon as possible. Please refrain from pinging staff.
Update #1: The developer is actively working on getting the bot back up and it's slowly coming back.
Update #2: All shards are operational again. We keep monitoring the results ^^
Update #3: The bot is 100% back online and stable. Sorry for the inconvenience this might have caused on your server
tall escarp
<@&709922247871168512>
civic siren
Connection issue - Preforming a restarting with status Identified.
We have located an issue and will be restarting Ticket Tool to resolve. Please excuse this brief interruption into your regularly scheduled ticketing.
hidden gull
Bot should be back online and functional on all servers.
hidden gull
A recent update I made to the $add/$remove command had a bug allowing for some type of permission exploit..
I've reverted the update to the previous uncompromised version and will be looking into exactly how this happened.
If anyone has any info on what they we're doing please #🎫│make-a-ticket and let me know.
hidden gull
On request and for added safety Ticket Tools tokens have been regenerated and Ticket Tool will be back online soon.
@everyone
A recent update I made to the $add command had a bug allowing people to give themselves access to the webhook permission on channels.
I've reverted the update to the previous uncompromised version and will be looking into exactly how this happened.
On request and for added safety Ticket Tools token has been regenerated and Ticket Tool will be back online soon for everyone.
There's been multiple posts on twitter about this, they're not entirely wrong, but didn't have all the information, Ticket Tool was "compromised" but due to my personal rush in completing the update for the command allowed for this bug to exist.
civic siren
@everyone
Hello Ticket Tool Users,
Thank you for showing your concern and support. We understand the frustration and confusion you might being having within the past 12 hours about Ticket Tool…
Here at Ticket Tool, we like to ensure the best way to use a ticketing system in Discord. But while safety and privacy being our top priority.
We understand if you don’t feel safe to have Ticket Tool in your server, but I would like to ensure you all that Ticket Tool is safe to be in your server.
The bots are back online and the update was reverted.
We ask you not the believe all of the information you see online as a lot of people do not know the full information, but the statement of what actually happened is above this message.
If you have any questions or concerns, feel free to open a ticket in #🎫│make-a-ticket
~
Thanks,
Ticket Tool Leaders
azure orbitBOT
:satellite: | Primary Bot - Outage
civic siren
This outage has been resolved.
hidden gull
Premium servers will now save a copy of image attachments inside transcripts (base64) so they will no longer get deleted by discord.
This will potentially increase the file size of transcripts depending on the number of images as it's embedding a copy of the image into itself.
This may eventually be a free feature, but until I can monitor the impact it has on my servers it will remain premium only.
hidden gull
Update. Discord has an 8mb file attachment limit, I've added a limit into the transcript for image saving, it will try and save images until it reaches the 8mb limit, after that it will skip them.
tall escarp
~~The primary bot just went offline across all shards. We are looking into it and hope it will be resolved soon. Will keep you updated.
Edit 1: The bot is starting to come back. Cautious ETA is 20 minutes for everything to be back
Edit 2: Almost all clusters/shards are back to normal and are operating as usual.~~
Edit 3: The primary bot is back in business :)
hidden gull
Going to be doing a full bot restart here in a few moments.
Everything is slowly going back online
Premium bot is 100% back
Free bot is slowly doing it's thing.. Lots of shards..
civic siren
<@&800079351727128596> <@&704865492749516820>
You think we sitting on our butts 24/7? I think not...
Here is a little teaser for you.. 
there is no ETA of release - its all under development
hidden gull
⚠️ Bot Offline ⚠️
**Why:**The bot has been restarted to update to the newest discord.js version.
How Long?: Should be back online within 30 Minutes <t:1653016594:R>
<t:1653017194:R> - Extended outage due to an issue during the restart.
Though, the bots 1/5 online 🙂
hidden gull
Back online on all servers.
tall escarp
The primary bot is currently facing a few issues. We have contacted the development team and they are working on the issue as we speak. We apologise for the inconvenience and hope to get the bot back up and running as soon as possible. No ETA at this point
The issue has been identified and a fix is on it's way.
The issue has been fixed and everything is back up and running. We are monitoring the results.
hidden gull
-- One of our servers died, and the backup server was configured incorrectly..
hidden gull
Some of my servers are having issues connecting to discord, I'm looking into the issue and will try and get this resolved asap.
hidden gull
We're coming back online and are already back in about 2/5ths of the servers.
Just about 4/5ths
Everything is back online and running.
civic siren
[ <@&800079351727128596> / <@&704865492749516820> ]
Premium -> Free Update!
We have now turned the following features from a paid/premium feature, to a FREE feature! 💵 💲:
Multi-panel
Button text
Button color
Please #🎫│make-a-ticket if you have any questions or concerns, thanks!
hidden gull
Discord is currently having an outage. https://discordstatus.com https://cloudflarestatus.com
hidden gull
Back online on all servers.
hidden gull
Preforming a restart and looking into the cause of the outage.
hidden gull
about 3/5 of it is back online.
premium bot is 100% back (and has been for about 30 minutes)
hidden gull
100% back online
hidden gull
Ticket Tool will be preforming an emergency maintenance over the next hour while we apply a new update to combat the recent outages.
hidden gull
Going longer than expected.. still working on it.
Premium should be back online in just a moment.
Dashboard is having issues, looking into it.
hidden gull
@dreamy marsh is now coming online
We will be holding a giveaway tomorrow with nitro and premium due to this lovely multiple hours of outage we just had.
hidden gull
All day today we've been having alot of issues with the premium bot, I'm very sorry about this and I've been working on getting things online, but I've been running into a number of connection issues I've not experienced before and I'm unsure if it's me or discord having the issue
hidden gull
Straight up, No idea what went wrong.. I spent the last 3 hours testing everything I could think of until I reset the token as a final attempt and that seems to have made it happy..
ornate scaffoldBOT
Ticket Tool - Premium Bot - Outage Notice:
<@&771868776747761684>
hidden gull
Well.. I caused this one..
applying some updates to cleanup the old and unused code while I hunt down the issues we've been getting.
It's already mostly back online.
hidden gull
--Been back for a bit.. forgot to post.