#💡│suggestions | Ticket Tool Support | Page 1

brittle wrenBOT Jul 24, 2022, 12:58 AM

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Suggestion from NaXYaN#2032

nstead of doing a sticky msg @lapis echo (that is annoying) use @dusky arch / @faint hamlet to make a scheduled msg (ex. 1 msg per 2h) and a automatic reply msg (ex. if someone says help it will reply with whatever you like) it would be better than @lapis echo!

Votes

Opinion: +8
Upvotes: 15 68.18%
Downvotes: 7 31.81%

brittle wrenBOT Jul 27, 2022, 3:02 AM

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Suggestion from Seraph#1217

Allow the ticket creator and support staff to be anonymous if possible, pretty please.

Staff Comment (ID 1098726_1) • Wed, 27 Jul 2022 03:03:03 GMT

BattleEye's comment: It's being looked into, I would like to add Mod Mail in some basic form if possible..

Votes

Opinion: +11
Upvotes: 27 62.79%
Downvotes: 16 37.20%

brittle wrenBOT Aug 1, 2022, 11:15 PM

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Suggestion from samuel17#6881

Hello, I have a suggestion for you, your bot is very complete but it would be nice if when a member creates a ticket the moderation team that can respond to it knows which ticket the member has created, In case there are several types of tickets.

I use a translation so I apologize if there are translation errors.

Votes

Opinion: +14
Upvotes: 18 81.81%
Downvotes: 4 18.18%

brittle wrenBOT Aug 4, 2022, 1:00 AM

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Suggestion from GodFather#6924

add a feature so that people could open a ticket directly through a website and get redirected towards the discord client or discord website

Votes

Opinion: +27
Upvotes: 35 81.39%
Downvotes: 8 18.60%

brittle wrenBOT Aug 11, 2022, 10:39 PM

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Suggestion from Deleted User ebb309e0#8213

More fun channels such as #counting channel?

Public Status

Implemented

Comment from Yareaj_#4383 (ID 1159005_1) • Tue, 20 Sep 2022 01:56:37 GMT

#📊│weekly-poll

Votes

Opinion: +6
Upvotes: 14 63.63%
Downvotes: 8 36.36%

brittle wrenBOT Aug 13, 2022, 9:40 AM

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Suggestion from Dherya🇮🇳#9062

I think we should have a command which can show the number of tickets opend by user , in short something that shows the list of tickets opend by user & also try to make that if transcript if that ticket is taken that it will be attached with the log system

Votes

Opinion: +12
Upvotes: 16 80%
Downvotes: 4 20%

brittle wrenBOT Aug 14, 2022, 5:43 PM

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Suggestion from BakeWithMe#1000

Add a switch to text commands that allow for it to reply to the user the executor replied to.

Comment from Yareaj_#4383 (ID 1165595_1) • Sun, 14 Aug 2022 17:43:34 GMT

Ticket Tool will soon be moving to Slash Commands, and even though we'll still have the tag feature, if you enable the delete trigger, this would error since the bot can't answer to a non existing message.

Votes

Opinion: +2
Upvotes: 8 57.14%
Downvotes: 6 42.85%

brittle wrenBOT Aug 16, 2022, 9:04 PM

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Suggestion from Winterr#4077

Implement a total ticket open feature where it can be set for users to open x amount of tickets in a certain panel overtime, this can also be reset for users so they can open tickets if they need to it just prevents constant spam

Votes

Opinion: +7
Upvotes: 21 60%
Downvotes: 14 40%

brittle wrenBOT Aug 23, 2022, 1:43 PM

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Suggestion from Juliaxe#1058

"Are you sure you would like to open a ticket for [Panel Name / Custom Panel Name (if set whilst you are Premium)]?" ephemeral-message when clicking on a button to create tickets. Alternatively, server owners should be able to have the user open a form (like we already can) via the button, and then asked to type a specific phrase into the submission form. If the phrase is typed correctly, then the ticket will be made; otherwise the ticket won't be made. I'm getting sick and tired of people opening tickets only to never type in them nor close them on their own, and I would love to see the ability to curb this.

Comment from Yareaj_#4383 (ID 1196933_1) • Tue, 23 Aug 2022 13:43:09 GMT

The ticket opening confirmation is a coming feature for the update.

Votes

Opinion: +22
Upvotes: 27 84.37%
Downvotes: 5 15.62%

brittle wrenBOT Aug 31, 2022, 2:04 AM

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Suggestion from Mike Martin#7777

Allow main panel in a multi-panel config to generate the ticket numbers for the group so that you get unique ticket numbering

Votes

Opinion: +32
Upvotes: 35 92.10%
Downvotes: 3 7.89%

brittle wrenBOT Sep 22, 2022, 2:47 PM

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Suggestion from emrr#4945

i think we should be able to change the message "Ticket created #channel" message

Votes

Opinion: +31
Upvotes: 35 89.74%
Downvotes: 4 10.25%

brittle wrenBOT Sep 27, 2022, 6:26 AM

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Suggestion from Astnyz#6189

Make it so we can like add a temporary black list/ not able to open tickets! So how this works is basically I can add a duration for a member after he closes a ticket automatically for lets say a week or so

Votes

Opinion: +43
Upvotes: 49 89.09%
Downvotes: 6 10.90%

brittle wrenBOT Oct 14, 2022, 2:25 AM

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Suggestion from WL SpatioHusky#0002

put a dropdown inside another dropdown. Let me explain: we have a dropdown with two games, by choosing the game the bot responds in cache with another dropdown to choose between player and organizer.

Votes

Opinion: +16
Upvotes: 18 90%
Downvotes: 2 10%

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Suggestion from SableSunday#9723

Add the ability to make a ticket notification in a logging channel that can tag a specific member. Example: X person reported Y. Staff confirm this and strike Y according to their own discord ruleset. Staff clicks close. Staff prompted in X's ticket to enter information on the Ticket Results ie. "@ Y has been given a strike for Z thing". Once completed, Staff confirms ticket close, placing transcript in designated channel and deleting the ticket channel. Information entered in Ticket Results is then posted by the bot in a public-notification channel, tagging the member assigned to Ticket Results by Staff and giving them the information entered in Ticket Results to reference.

Votes

Opinion: +26
Upvotes: 34 80.95%
Downvotes: 8 19.04%

brittle wrenBOT Nov 17, 2022, 7:16 AM

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Suggestion from Feldi#4243

Add a button from the top of the ticket that is for "Close Requests". And possibly replace the normal "Close" button with it

Votes

Opinion: +4
Upvotes: 17 56.66%
Downvotes: 13 43.33%

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Suggestion from Jellyton#0069

Add the ability to change the content of the private thread that is automatically created if that setting is enabled.

Votes

Opinion: +12
Upvotes: 16 80%
Downvotes: 4 20%

brittle wrenBOT Nov 22, 2022, 1:48 AM

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Suggestion from Akos#9163

Ability to change the order of the buttons in Close Ask Message

Votes

Opinion: +15
Upvotes: 18 85.71%
Downvotes: 3 14.28%

brittle wrenBOT Nov 22, 2022, 2:11 AM

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Suggestion from 💜Clari#7744

Make Self Roles be multi-select dropdowns instead of having to click the dropdown, then the role for each role

Public Status

Implemented

Comment from Yareaj_#4383 (ID 1429165_1) • Tue, 22 Nov 2022 02:11:37 GMT

Done!

Votes

Opinion: +14
Upvotes: 16 88.88%
Downvotes: 2 11.11%

brittle wrenBOT Nov 27, 2022, 4:00 AM

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Suggestion from Feldi#4243

the "Ticket created #...." after the $new command

Votes

Opinion: +7
Upvotes: 12 70.58%
Downvotes: 5 29.41%

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Suggestion from JUNE#7278

A confirmation button should be added when the create ticket button is clicked, it would reduce the number of useless tickets created as sometimes users accidentally press the create ticket button.

Votes

Opinion: +31
Upvotes: 39 82.97%
Downvotes: 8 17.02%

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Suggestion from Mort#4600

A command that you can use, such as /remind in the ticket which will DM the ticket creator with a customisable message reminding the user that they have an open ticket in this server and if they are no longer needing support they can close the ticket from the DM, or they can go to the ticket by using the link provided. This would help support/staff contact the user if they are awaiting a response from them but they haven't seemed to reply just yet, this lets them close it if they are no longer in need of support, saving us time of contacting them about it. As people often forget.

Votes

Opinion: +71
Upvotes: 77 92.77%
Downvotes: 6 7.22%

brittle wrenBOT Jan 3, 2023, 9:56 PM

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Suggestion from Akos#9163

add an option to transfer a ticket between staff members without having to unclaim the ticket
remove the ticket rename cooldown for the premium bot

Votes

Opinion: +25
Upvotes: 29 87.87%
Downvotes: 4 12.12%

brittle wrenBOT Jan 12, 2023, 3:45 AM

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Suggestion from joni8829#0

Add an option to delete all closed ticket channels!

Public Status

Implemented

Comment from yareaj_#0 (ID 1524818_1) • Thu, 12 Jan 2023 03:48:12 GMT

We've recently introduced the </purge:1061739011107995818> command for this :)

Votes

Opinion: +9
Upvotes: 10 90.90%
Downvotes: 1 9.09%

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Suggestion from windytimes#0

Enable data verification on Form inputs - i.e accept ONLY Numerical entry or accept ONLY Alphanumeric input.

Votes

Opinion: +12
Upvotes: 13 92.85%
Downvotes: 1 7.14%

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Suggestion from mcfish1#0

remove empty lines feature

Votes

Opinion: -8
Upvotes: 0 0%
Downvotes: 8 100%

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Suggestion from Deleted User ff45dc22#5456

Please implement a method for us to extract all Form responses (all 5 questions) to a GSheet of our choosing. In case we're trying to collect information for all open tickets.

Votes

Opinion: +6
Upvotes: 9 75%
Downvotes: 3 25%

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Suggestion from Nick Reagan#1212

A $owner @(user) command that changes the owner of a ticket. Would be useful for the DM Closed Messages, etc.

Votes

Opinion: +6
Upvotes: 9 75%
Downvotes: 3 25%

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Suggestion from kenzv2#0

Connect the "create Button" in discord to a website. Means that you guys give the users an API to work with on a website. For Example: You press a button on a website, you will get directed to the discord and it creates a ticket automatically.

Votes

Opinion: +23
Upvotes: 25 92.59%
Downvotes: 2 7.40%

brittle wrenBOT Jan 19, 2023, 7:08 PM

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Suggestion from Finnator#1619

Add feature which is optional like this: Some support teams can request closing and/or deleting ticket. They would have to write reason, why should this ticket be deleted/closed. You can add customizable message for it that request close button. And also add roles, that can accpect that close/delete request.

Votes

Opinion: +1
Upvotes: 4 57.14%
Downvotes: 3 42.85%

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Suggestion from Finnator#1619

Make this optional: Ask reason for closing ticket, reopening and deleting ticket. For example: Why do you want to close this ticket or why are you closing this ticket? Also aad it like you can edit that asking text for what you want it to say.

Comment from 𝙺𝚊𝚗𝚣𝚊#6343 (ID 1550027_1) • Thu, 19 Jan 2023 19:15:34 GMT

It is currently possible to add a close reason, although this is not exactly a form like with opening tickets. See: #📣│premium-news message

Votes

Opinion: +7
Upvotes: 8 88.88%
Downvotes: 1 11.11%

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Suggestion from Critical#4444

Add the ability to send a message that comes from the bot. Allows for more anonymous/message from the team style messages, useful for mass copy paste messages or speaking with users on more heated ticket types (appeal a ban/suspension etc.)

Votes

Opinion: +19
Upvotes: 22 88%
Downvotes: 3 12%

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Suggestion from rachcomp#0

Please provide alternative ways of downloading transcripts other than HTML files. These are not supported by most databasing tools. Please provide an option to download a .txt or a .md with links. Especially when working with larger companies, the smallest file size possible becomes paramount.

Votes

Opinion: +19
Upvotes: 22 88%
Downvotes: 3 12%

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Suggestion from feldi01#0

I had a suggestion that if you use "$new" after that you can also write a panel number to open the correct ticket and have multiple tickets per style command in one channel!

Votes

Opinion: +8
Upvotes: 14 70%
Downvotes: 6 30%

brittle wrenBOT Jan 20, 2023, 2:59 PM

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Suggestion from Deleted User bb76c603#8531

Sync transcript from one server to other server as a backup

Votes

Opinion: +12
Upvotes: 24 66.66%
Downvotes: 12 33.33%

brittle wrenBOT Jan 27, 2023, 4:57 PM

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Suggestion from pinky_baked#0

Feature that allows tickets to be transferred automatically to a predefined channel when claimed by a certain moderator.

Bryan claims, ticket goes to Category 2
and so on.```

Votes

Opinion: +31
Upvotes: 34 91.89%
Downvotes: 3 8.10%

brittle wrenBOT Jan 29, 2023, 5:44 PM

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Suggestion from iamwalker83542#0

Add Online ticket transcript option, so server Admins can check out in dashboard & Ticket transcript logs and as well as user (who opened the ticket) dms and can edit the embed message

For Ticket Tool

Votes

Opinion: +13
Upvotes: 18 78.26%
Downvotes: 5 21.73%

brittle wrenBOT Jan 29, 2023, 9:55 PM

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Suggestion from ZonuM#3109

Make it possible we can log support teams actions with buttons and tags, ex claiming, close ask message etc

Votes

Opinion: +7
Upvotes: 14 66.66%
Downvotes: 7 33.33%

brittle wrenBOT Jan 31, 2023, 9:59 PM

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Suggestion from Deleted User 1afbd0e3#3621

Setting for slowmode in tickets

Votes

Opinion: -11
Upvotes: 9 31.03%
Downvotes: 20 68.96%

brittle wrenBOT Feb 6, 2023, 3:08 PM

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Suggestion from Deleted User 54cb3ce0#2894

there should be a option in ticket tool dashboard from where you can manage the roles which the bot will give/remove to the person who claims the ticket (the person who "claims" the ticket, not the ticket owner)

Votes

Opinion: +6
Upvotes: 15 62.5%
Downvotes: 9 37.5%

brittle wrenBOT Feb 10, 2023, 4:04 PM

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Suggestion from windytimes#0

If a ticket is "claimed" to another user (i.e you use /clain someone else) the message should read "Ticket assigned to the other user" (optionally add "assigned by__")

Votes

Opinion: +19
Upvotes: 25 80.64%
Downvotes: 6 19.35%

brittle wrenBOT Feb 25, 2023, 11:39 PM

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Suggestion from iamwalker83542#0

Increase the message limit from 200 - 1000/2000 it's

Votes

Opinion: +21
Upvotes: 28 80%
Downvotes: 7 20%

brittle wrenBOT Mar 1, 2023, 6:19 PM

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Suggestion from mate10349#0

what about add a feedback system once someone closed a ticket in the transcript he can write a feedback or click 1-5 stars and we can see it via the dashboard or via the transcript whatever works for you guys.

Similar to Trustpilot.

Votes

Opinion: +62
Upvotes: 64 96.96%
Downvotes: 2 3.03%

brittle wrenBOT Mar 19, 2023, 12:38 AM

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Suggestion from anshul_g#0

logging option for the 'Close along with reason' same for the delete along with reasons
as the slash commands show the 'Reason' tab so would be great if we can see them in logs as well

Votes

Opinion: +13
Upvotes: 14 93.33%
Downvotes: 1 6.66%

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Suggestion from jo_ka#0

Add Role to a Member with the Custom Command

Votes

Opinion: +5
Upvotes: 10 66.66%
Downvotes: 5 33.33%

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Suggestion from 𝕮𝖍𝖆𝖗𝖔𝖓#1234

manage who can use the custom commands or not, it would be great if you could add moderators and team members to use those commands too, otherwise without the admin button anyone could use it and if only admin is enabled then can no moderators, supporters use this command

Votes

Opinion: +2
Upvotes: 7 58.33%
Downvotes: 5 41.66%

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Suggestion from andydeluxe97#0

I would like to see a feature that it is possible to disable buttons instead of completely deactivate them.
So they are visible but disabled. If you hover over them you see the 🚫
This would be nice to have, in case you want to disallow some roles, but show the possible interactions /buttons

Votes

Opinion: +21
Upvotes: 26 83.87%
Downvotes: 5 16.12%

brittle wrenBOT Apr 7, 2023, 6:25 PM

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Suggestion from seventhastra#0

I’d like to be able to have an automatic removal of links, or conditional surround links with the backtick () so that they’re not easily clicked by accident. Some people can send sketchy links through the bot form, and we already block them from sending links themselves, but now the bot can do it on their behalf and not have the sketchy link deleted. So for automation messages I’d like a feature that I can enable that gives two options: 1) detects and removes links, leaving behind <link removed>, and 2) allows link to remain but wraps it in link` so there’s no chance we accidentally click on it.

Comment from kinzylla#0 (ID 1699758_1) • Mon, 17 Apr 2023 20:30:07 GMT

Discord has since added a feature to prevent "accidental clicks" of links with domain verification, so accidental clicks of links should be preventable.

Votes

Opinion: -3
Upvotes: 2 28.57%
Downvotes: 5 71.42%

brittle wrenBOT Apr 10, 2023, 5:35 AM

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Suggestion from littlehanny#0

Ability to send a custom message in a specified channel (not inside the ticket) when a ticket is created? Similar to how logging works, but customised. This can potentially be added under Automation as a generic "Send message in specified channel" action from the current list of triggers, and a similar message/embed editor as the current Ticket/Panel messages.

Votes

Opinion: +22
Upvotes: 23 95.83%
Downvotes: 1 4.16%

brittle wrenBOT May 1, 2023, 4:07 PM

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Suggestion from miroxik74#0

Add the ability to use normal prefix commands and custom commands only in tickets.

Votes

Opinion: +19
Upvotes: 21 91.30%
Downvotes: 2 8.69%

brittle wrenBOT May 13, 2023, 9:12 PM

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Suggestion from naviking#0

can we get just a bit more text in the ticket text space for free users? When providing a reason for command style tickets, it frequently gets cut off and I don't think it is that long https://i.imgur.com/Hhjxq8U.png

Votes

Opinion: +5
Upvotes: 8 72.72%
Downvotes: 3 27.27%

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Suggestion from swaggi#0

Once a ticket is getting logged in a log channel, also log/save any public/private threads of it

Staff Comment (ID 1759944_1) • Sat, 13 May 2023 21:15:36 GMT

There is a possibility this was not implemented because of the nature of threads, therefore implying that this is not a guarantee to be considered/implemented.

Votes

Opinion: +6
Upvotes: 8 80%
Downvotes: 2 20%

brittle wrenBOT May 23, 2023, 2:53 PM

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Suggestion from xjustxmegx#0

Make a way to temporarily block users from creating tickets from a panel. Instead of blacklisting them completly from the bot using the 'blacklist' feature. Should be a minimum of X time and eventually permanent so people might be able to appeal it via a different panel.

Original suggestion by @tardy otter but re-made with better understanding.

Votes

Opinion: +27
Upvotes: 29 93.54%
Downvotes: 2 6.45%

brittle wrenBOT Jun 8, 2023, 1:56 PM

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Suggestion from collin22#0

An option to close or delete the ticket once a duration is reached. For example, $close 10m - would close the ticket in 10 minutes.

Votes

Opinion: +39
Upvotes: 39 100%
Downvotes: 0 0%

brittle wrenBOT Jul 10, 2023, 3:29 PM

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Suggestion from plastiquealex#0

: make ticket tool bot with user limits to open ticket 'all time' (not open ticket limits)

like if a person has a role , he/she will be only allowed to make only 3 tickets in that server , once 3 tickets are made they can't make any other ticket again! , it's very very useful for people like me who works with customers who open tons of tickets everyday for any small queries , so I want deserved people with a special "role" to only make ticket and also have limit as well. Thank you.

Votes

Opinion: +10
Upvotes: 11 91.66%
Downvotes: 1 8.33%

brittle wrenBOT Jul 20, 2023, 11:21 AM

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Suggestion from .volana.#0

Auto-close particular ticket when obtaining specified role

Votes

Opinion: +15
Upvotes: 16 94.11%
Downvotes: 1 5.88%

brittle wrenBOT Aug 2, 2023, 1:04 AM

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Suggestion from discoveryov#0

For the time schedule notification I'd like to see an option where the notification message is just added on to the normal message instead of completely replacing it. We don't want to disable tickets outside of hours, and currently that means we have to set up the response twice (and all embeds, etc) to also show a message when a ticket is submitted outside our support hours.

Votes

Opinion: +10
Upvotes: 11 91.66%
Downvotes: 1 8.33%

brittle wrenBOT Aug 16, 2023, 7:10 AM

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Suggestion from scotty5#0

Include tickettool in the App system, so you can right click a user > Apps > Create ticket with user. This would bypass the need to go to the command channel, find their Discord ID and type $new @user

Votes

Opinion: +32
Upvotes: 33 97.05%
Downvotes: 1 2.94%

brittle wrenBOT Aug 21, 2023, 10:06 PM

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Suggestion from hitt_y#0

Add a user cooldown for ticket creation that can be edited by administrators.

Votes

Opinion: +23
Upvotes: 25 92.59%
Downvotes: 2 7.40%

brittle wrenBOT Aug 30, 2023, 7:00 AM

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Suggestion from wylifan#0

I have an idea to create a variable with which the bot will specify a quantity if the same user creates a ticket in the panel multiple times.

What I mean is, so that the bot in the initial message when opening a ticket can specify a variable with the number of previous tickets of the same user who opened, in the same panel. For example, a user creates a ticket on one panel, and in the variable "Total number of requests: 1", the user creates a second ticket in the same panel: "Total number of requests: 2".

It would be a huge help to introduce ticket accounting for users so I can go back into their previous requests and reconcile everything or make sure they're not trying to mislead support team / spam tickets.

Votes

Opinion: +14
Upvotes: 16 88.88%
Downvotes: 2 11.11%

brittle wrenBOT Oct 13, 2023, 2:58 PM

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Suggestion from notfound04#0

Instead of the button option "Show this button" change it to something like or add second option "Disable/Enable button", what it will do? The button will be visible, but no one will be able to click it (I have seen this on other Ticket bots), on hover it will show the blocked 'cursor' and it will be more grayed (the button).

Votes

Opinion: +4
Upvotes: 5 83.33%
Downvotes: 1 16.66%

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Suggestion from rudymarconi#0

Bonjour sur un autre bot de ticket j'ai decouvert une option que j'aurai bien aimé voir sur ticket tools. L'autre bot à la possibilité de rajouté un bouton [close raison] ce qui oblige a l'utilisateur de rajouté une raison a la fermeture du ticket. A ton la possibilité de le rajouté? Il serait genial de pouvoir rajouté quelque bouton en option quand le ticket est ouvert (comme les bouton fermé et claim ) car le systeme de commande n'est pas tres intuitif pour certain utilisateur perdu

Comment from kinzylla#0 (ID 1972513_1) • Fri, 13 Oct 2023 15:03:03 GMT

(EN) - Add close form to ticket closure, like ticket opening question.

Votes

Opinion: +8
Upvotes: 8 100%
Downvotes: 0 0%

brittle wrenBOT Oct 23, 2023, 6:14 PM

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Suggestion from z0num#0

Have a / command for command style tickets where you can chose which panel you want to open a ticket for

Ex: /new standard support (User ID) (Reason)

Votes

Opinion: +26
Upvotes: 27 96.42%
Downvotes: 1 3.57%

brittle wrenBOT Nov 22, 2023, 12:20 AM

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Suggestion from bumbleshoot#0

List all users added to a ticket in the ticket transcript, not just those who chatted in the ticket. Here is an example to highlight why this would be helpful:

On our server, we have forum channels (like this one) with specific Posting Guidelines. If a user does not follow the Posting Guidelines, we open a ticket with them to ask them to update their post. Sometimes, the user does not respond after several attempts to contact them, so we delete their post in the forum channel and close the ticket. Later, the user may make the same mistake again. We search the #ticket-transcripts channel to see whether this is a recurring issue, so we can decide on the appropriate action to take. However, their name is not listed on any tickets, because they did not respond in the tickets they were added to.

Votes

Opinion: +14
Upvotes: 16 88.88%
Downvotes: 2 11.11%

brittle wrenBOT Dec 12, 2023, 4:04 PM

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Suggestion from cocchettino#0

it would be nice to have a command to change the ticket owner

Votes

Opinion: +12
Upvotes: 14 87.5%
Downvotes: 2 12.5%

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Suggestion from upuri#0

Now that the direct transcript has to be accessed through a button, perhaps logs of who has accessed this transcript through the button could be introduced

Votes

Opinion: +11
Upvotes: 11 100%
Downvotes: 0 0%

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Suggestion from cltheman1#0

Start using ephemeral messages for form tickets(tickets that require filling out a form before opening), so multiple-choice questions can get added.

Stop hiding behind the limitations of only using modals for that, it's self-limiting. A single bot dev did better with an application bot, so I don't see why y'all can't use ephemeral messages for forms.

Ephemeral messages should be used if a form has multiple choice questions, and in the editor, there should be an option to let them only pick 1 option, or all that apply. This would be useful for a ticket for reporting users, and requiring the one making the report to select a valid reason, so they can't just say anything but have to select a rule the person in question is breaking.

Votes

Opinion: +13
Upvotes: 21 72.41%
Downvotes: 8 27.58%

brittle wrenBOT Jan 20, 2024, 12:08 AM

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Suggestion from upuri#0

a 'reset to deafult' option for certain configs in the dashboard

Votes

Opinion: +10
Upvotes: 10 100%
Downvotes: 0 0%

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Suggestion from 2_s#0

My suggestion is adding
two new options for the Menu > Messages panel where you can edit the transcript saved & transcript sent embeds messages and you can also change its hex since you can't and it's green or yellow automatically

Votes

Opinion: +2
Upvotes: 4 66.66%
Downvotes: 2 33.33%

#

Suggestion from deleted_user_44dc2f263b39#0

when someone picks an option in the dropdown menu, a message just visible to the user with information regarding that ticket type appears, from which they which they would be able to click on the selected option whether or not they would like to create a ticket.

Votes

Opinion: +4
Upvotes: 5 83.33%
Downvotes: 1 16.66%

#

Suggestion from upuri#0

when a ticket is closed because of automation, e.g ticket was closed as the user left the server, ticket tool should automatically add that into the close reason variable.

This would let mods add that variable into some embeds so they could quickly see why the ticket was closed without having to guess - would be especially useful if you have more than one automation running as it can be hard to tell which one triggered the ticket close sometimes

Votes

Opinion: +29
Upvotes: 29 100%
Downvotes: 0 0%

brittle wrenBOT Feb 6, 2024, 11:16 PM

#

Suggestion from volio.21#0

I use the Ticket Tool Bot quite often, and I wish that when using the command /close, there could be an additional option to write a comment or note. For example, explaining why the ticket was closed or adding other details so the user can see it.

Votes

Opinion: +33
Upvotes: 34 97.14%
Downvotes: 1 2.85%

brittle wrenBOT Feb 16, 2024, 1:15 PM

#

Suggestion from triton0531#0

Implement a way to track how many tickets a staff member has closed within a specified period of time. Ideally staff members will also have access to a command that shows how many tickets have been closed in a leaderboard style format.

Votes

Opinion: +31
Upvotes: 36 87.80%
Downvotes: 5 12.19%

brittle wrenBOT Mar 4, 2024, 4:21 AM

#

Suggestion from _carlos123#0

Be able to set different permissions to every Additional Role, in some cases we won't want all Additional Roles to have the same permissions

Votes

Opinion: +34
Upvotes: 34 100%
Downvotes: 0 0%

brittle wrenBOT May 11, 2024, 4:35 AM

#

Suggestion from miroxik74#0

In the buttons tab, mark the Claiming feature as premium. Reason: so that no one is confused why this feature doesn't want to work.

Votes

Opinion: +17
Upvotes: 18 94.73%
Downvotes: 1 5.26%

#

Suggestion from taranchuk#0

Please add an option to allow only ticket owners to close their own tickets

Votes

Opinion: -10
Upvotes: 12 35.29%
Downvotes: 22 64.70%

brittle wrenBOT May 12, 2024, 6:41 PM

#

Suggestion from totor_000#0

🇫🇷 Ajouter l'option "disable" sur les bouton "Show this button"
Je trouve sa plus logique et plus pratique
voici un screen d'illustration https://imgur.com/qZGDMxU

🇬🇧 Add the "disable" option to the "Show this button" button
I find it more logical and more practical
here is an illustrative screen https://imgur.com/qZGDMxU

Votes

Opinion: +12
Upvotes: 13 92.85%
Downvotes: 1 7.14%

brittle wrenBOT Jun 5, 2024, 7:20 PM

#

Suggestion from elcaptainmaxi#0

Allow to set to 0 the open limits from the tickets

Public Status

Implemented

Comment from yareaj_#0 (ID 2304009_1) • Wed, 05 Jun 2024 19:20:50 GMT

You can now do this

Votes

Opinion: +20
Upvotes: 20 100%
Downvotes: 0 0%

brittle wrenBOT Jun 11, 2024, 3:20 PM

#

Suggestion from deleted_user_3a325a58ecb1#0

The ability to drag and reorder ticket panels in dropdown editor

Votes

Opinion: +43
Upvotes: 49 89.09%
Downvotes: 6 10.90%

brittle wrenBOT Jul 18, 2024, 11:46 PM

#

Suggestion from p.sherman42#0

Separate messages for Close Confirmation and Close Request. Close Confirmation should be for the button on the ticket message for two-step closure and the Close Request should be for the /closerequest slash command.

Votes

Opinion: +8
Upvotes: 15 68.18%
Downvotes: 7 31.81%

brittle wrenBOT Aug 1, 2024, 5:28 AM

#

Suggestion from belxl#0

Create a separate channel for subscribers to use commands, this would be helpful as it would decrease the chances of you getting robbed and it would be useful to grind items in the shop, as we're paying money for the bots premium version.

Public Status

Implemented

Comment from kinzylla#0 (ID 2386843_1) • Tue, 06 Aug 2024 16:08:03 GMT

#premium-commands 🙂

Votes

Opinion: +15
Upvotes: 19 82.60%
Downvotes: 4 17.39%

brittle wrenBOT Aug 19, 2024, 6:08 PM

#

Suggestion from jimthecow#0

Category name change automatically when a ticket is claimed.

So let’s take this server for example. Staff could have a category for unclaimed tickets, and categories for all staff that are currently handling tickets. Let’s say the opened tickets category is [ST] (English) OPEN and a category for stitch (definitely a random staff that I chose) is called [ST] (English) Jstitch. When stitch claims a ticket, that ticket will be moved from OPEN to Jstitch. This will help staff understand what tickets they can handle and which they can’t. While I don’t know what you guys do on the staff dep as I’m not a staff, if this hasn’t been considered I think it will be nice. + When a staff member doesn’t handle any tickets at that moment their category can be deleted temporarily.

Votes

Opinion: +3
Upvotes: 4 80%
Downvotes: 1 20%

#

Suggestion from braden5512#0

Queue tickets when the limit of open tickets is exceeded.

Some servers are large and use tickets with a lot of people. As a result, said servers may quickly find themself reaching the limit of channels leaving members who really need help with an error message. Instead of this error, it'd be nice to create tickets in a queue so it will be opened automatically when the limit is no longer exceeded.

Votes

Opinion: +18
Upvotes: 18 100%
Downvotes: 0 0%

#

Suggestion from camwithadot#0

There should be a global setting checkbox for features. For example, when a ticket is closed if I want all of the ticket closed messages for every panel to look the same, there should be a checkbox to set this for all of them.

I guess my suggestion is really just an easier way to copy settings across panels.

Votes

Opinion: +11
Upvotes: 12 92.30%
Downvotes: 1 7.69%

#

Suggestion from 123_pear#0

Option to set a channel where you so how many tickets are left for a category, you can customize the message so maybe the variables {tickets.left}, {tickets.used} and {ticket.category}

Votes

Opinion: +17
Upvotes: 18 94.73%
Downvotes: 1 5.26%

brittle wrenBOT Sep 9, 2024, 3:27 PM

#

Suggestion from jimthecow#0

petition to make messages for regular only count in #💬│general-chat?

I mean it isn’t really fair for them to also be counted in community-support cause many people who are active don’t get those points also as they may not want/know (how) to help about tt. On the other hand not everyone wants to gamble to commands should also be disabled, and staff chat.. obvious reasons. :D

Votes

Opinion: -2
Upvotes: 6 42.85%
Downvotes: 8 57.14%

brittle wrenBOT Sep 13, 2024, 6:13 PM

#

Suggestion from ace_only#0

(Automation: adding trigger like a command is uesed + a trigger from another automation)

Votes

Opinion: +10
Upvotes: 10 100%
Downvotes: 0 0%

#

Suggestion from smth_like_cat#0

Slowmode on making tickets. I don't know how to give a beter explenation but I think everyone will get this.

Votes

Opinion: +30
Upvotes: 31 96.87%
Downvotes: 1 3.12%

brittle wrenBOT Oct 1, 2024, 10:15 PM

#

Suggestion from connor__#0

add a feature to automatically open a ticket for new users on joining the server. This is beneficial in servers where users need more information and a space to ask questions when a server can be quite large and overwhelming

Comment from kinzylla#0 (ID 2448560_1) • Tue, 01 Oct 2024 22:16:41 GMT

This is already possible by using a bot that does welcome messages and making a new message with $new [userid], whitelisting the ID of the bot in your server configuration, and setting a command channel. While this is not directly a feature of Ticket Tool, this is something you may use in the meantime.

Votes

Opinion: +6
Upvotes: 9 75%
Downvotes: 3 25%

#

Suggestion from deleted_user_2fc6f543d35e#0

set up a bot to have only a specific number of channels on the server, across all panels, including open and closed channels and those in storage categories
not just for one user or one panel for all

Comment from kinzylla#0 (ID 2434347_1) • Tue, 01 Oct 2024 22:18:36 GMT

(Mod note): Global Ticket Limit for all users across all panels

Votes

Opinion: +11
Upvotes: 11 100%
Downvotes: 0 0%

brittle wrenBOT Oct 13, 2024, 8:49 PM

#

Suggestion from lias1948#0

It would be a cool feature for you to add a button to the ticket message, so you can select multiple actions while pressed. Ex: You have a shop and someone is making a ticket because they didn‘t recieve the bought item, and my staff can hit the button (name can be custom) and it‘ll move the category, only the "billing support" role has access to it and it creates an embed to ping the billing team, same like if you create a ticket in this server the ask question. (Everything is customisable, from the name to the actions.) there should be different options already shown like in automation.

Votes

Opinion: +11
Upvotes: 12 92.30%
Downvotes: 1 7.69%

#

Suggestion from raytcm#0

Ability to choose between multiple transcripts channels, with a permission system that makes it so only specific roles chooses which channel to transcript a specific ticket when using $transcript or clicking the button, basically each chosen transcript channel with a settings cog to manage their utility permission, this helps add more privacy and avoid sneaky sniping when manually transcripting and deleting the transcript and putting it in a different private channel after dealing with a ticket that was initially public to specific rules and then set private. Basically making things more organized. Since Discord servers would choose to have multiple or one panel system, and mostly focusing on what's manageable, especially those that has an appeal system, seperate report system, and such.

Comment from yareaj_#0 (ID 2454032_1) • Sun, 13 Oct 2024 20:53:12 GMT

I do understand what your point with the suggestion is, however I do also need to note that you can transcript a ticket to a specific channel of your choice using the command rather than the automatic saving.

Votes

Opinion: +11
Upvotes: 12 92.30%
Downvotes: 1 7.69%

brittle wrenBOT Oct 14, 2024, 6:45 PM

#

Suggestion from odiofill#0

It would be nice to share ticket count # (ex: server.count instead of panel.count) between primary and sub-panels (multi panels) Having a main English support panel and a sub French support panel and both share the same ticket # sequence.

Votes

Opinion: +19
Upvotes: 22 88%
Downvotes: 3 12%

brittle wrenBOT Nov 5, 2024, 1:46 AM

#

Suggestion from tabalukass#0

Customization of logging Messages ("Panel Configs" > "Logging") in order to better integrate it to a server design and improve clarity.

Votes

Opinion: +9
Upvotes: 14 73.68%
Downvotes: 5 26.31%

brittle wrenBOT Dec 1, 2024, 9:32 PM

#

Suggestion from b1sky_.#0

Create an integration with Circle, similar to the one with Bloxlink. In tickets, it could display moderation history and other relevant details. With Circle Premium, it could also provide additional Roblox information.

Votes

Opinion: +5
Upvotes: 7 77.77%
Downvotes: 2 22.22%

brittle wrenBOT Dec 8, 2024, 6:11 PM

#

Suggestion from konrad9736#0

in the forms tab so that you can change the order of the question editor by holding and dragging it in the order you want

Votes

Opinion: +10
Upvotes: 13 81.25%
Downvotes: 3 18.75%

brittle wrenBOT Dec 9, 2024, 6:12 PM

#

Suggestion from .luetscher#0

Priority system for tickets. Where you can select high, medium or no priority with /priority. Or you can also make your own.

Votes

Opinion: +34
Upvotes: 36 94.73%
Downvotes: 2 5.26%

brittle wrenBOT Jan 7, 2025, 6:49 AM

#

Suggestion from sailingmgmt#0

Add a "Close with reason" Button that can set in a Form/Modal!

Comment from kinzylla#0 (ID 2543322_1) • Tue, 07 Jan 2025 06:51:08 GMT

Close reasons are already available in the form of a command ($close {reason}) and adding the variable {close.reason} to your transcript message.

Votes

Opinion: +7
Upvotes: 8 88.88%
Downvotes: 1 11.11%

#

Suggestion from _carlos123#0

Be able to select which roles can use a certain tag, as well as being able to set them as Support Team Only

Votes

Opinion: +8
Upvotes: 8 100%
Downvotes: 0 0%

#

Suggestion from discipleoferis#0

Enable the use of the @silent flag (or equivalent) for TicketTool messages to suppress unnecessary pings. This is especially important when using Private Threads so staff aren't getting dozens of not hundreds of pings a day.

Discord does not automatically interpret @silent commands from Bots, and instead the Bot must encode the right flag when submitting a message. This could be implemented a few different ways, depending on what library TicketTool is using to interact with Discord. For example, sending the 4096 flag. I tried setting these via the Edit Raw of Custom Commands (via "flags": [ 4096 ]) but it strips anything from the JSON that is not "message" or "embeds".

In any case, it would be great if TicketTool could enable some functionality for silent messages. Either through not stripping JSON from custom commands, adding a switch for @silent to the Thread config, or parsing messages beginning with @silent and encoding the flag to match the behavior intended by the admin.

Votes

Opinion: +12
Upvotes: 12 100%
Downvotes: 0 0%

brittle wrenBOT Jan 7, 2025, 5:57 PM

#

Suggestion from ametryn.#0

Integrated Context commands to report individual server messages, direct messages, or users.

A report could create an embedded message, a new channel, a thread in a channel, a forum post, or any other possibility to organize reports per offender. Various other countermeasures could be put in place, as well. Report cooldown, one report per message ID, etc.

Votes

Opinion: +16
Upvotes: 18 90%
Downvotes: 2 10%

brittle wrenBOT Jan 26, 2025, 5:11 AM

#

Suggestion from cyclonecircuitry#0

Add an option in the dashboard to view previous transcripts from your own tickets (for users)

Votes

Opinion: +9
Upvotes: 15 71.42%
Downvotes: 6 28.57%

#

Suggestion from zaki_the_best_one

Change Claim Button Name When I Claim It

Votes

Opinion: +24
Upvotes: 30 83.33%
Downvotes: 6 16.66%

brittle wrenBOT Feb 3, 2025, 3:33 AM

#

Suggestion from ma7adi805#0

Able To Change Channel Topic

Votes

Opinion: +6
Upvotes: 8 80%
Downvotes: 2 20%

#

Suggestion from s_odacan#0

Make a way so when you do /thread or whatever command, you are able to create a thread inbetween the representatives in the ticket to take notes, and without the ticket creator to see the notes.

Votes

Opinion: +5
Upvotes: 8 72.72%
Downvotes: 3 27.27%

brittle wrenBOT Feb 7, 2025, 1:17 PM

#

Suggestion from ladysolystra

Allow for server owners/managers to select what kinds of attachments are saved in transcripts, or for TT to automatically delete message attachments before converting it to a transcript; having automatic removal of attachments could be a free feature, while selecting what attachments are saved (whether it be images, files, or even certain file extensions like jpg or pngs) could be premium. As is, even though the bot doesn't save the images in transcripts, discord keeps it on their servers for 2 weeks, meaning the images can still be recovered for that time.

Votes

Opinion: +8
Upvotes: 8 100%
Downvotes: 0 0%

#

Suggestion from funkybeatz

It would be great to have an option for the free bot or Premium version where it would be possible to block out "nonsense spam" when the option forms is enabled.
So when Members open tickets, they put an actual sentence other then e.g "aaaaaaaaaaaaaa" or "ksfjhsfhs" or "!!!!!!!!!",... in it.
Will save everyone a lot of time resolving tickets, and prehibit those from opening rubbish tickets

Votes

Opinion: +30
Upvotes: 31 96.87%
Downvotes: 1 3.12%

brittle wrenBOT Feb 14, 2025, 6:27 AM

#

Suggestion from mercuryzx_

Forms - Last used Value when opening a new Ticket
As the title describes, often a value of a ticket does not change for a user - it would be great if we can checkmark in the forms option a "use last value" modifier.
Usecase as example: In many games you have a internal nickname or e.g Steam64ID - it would be great if this value is saved and reentered automatically.
Saw it on a custom bot from a friend and thought it would be a great addition. Mabye there is even a variable I missed in docs to enable :D.

Votes

Opinion: +9
Upvotes: 11 84.61%
Downvotes: 2 15.38%

brittle wrenBOT Mar 18, 2025, 3:43 PM

#

Suggestion from zakleby

make a setup wizard for the bot as setting it up is confusing and all over the place in my opinion

Votes

Opinion: +8
Upvotes: 12 75%
Downvotes: 4 25%

brittle wrenBOT Mar 19, 2025, 9:23 PM

#

Suggestion from root.lol

Add support to reorganize dropdown options, having to currently delete and recreate every option is quite frusterating.

Votes

Opinion: +24
Upvotes: 26 92.85%
Downvotes: 2 7.14%

brittle wrenBOT Apr 10, 2025, 12:08 AM

#

Suggestion from asherlx

Can u guys implement an option where when we do /transcript we can select more then 1 user

Votes

Opinion: +12
Upvotes: 12 100%
Downvotes: 0 0%

#

Suggestion from wondereggpriority

a DM command to create tickets through the bot's DMs, incase you are Timed out by discord (since it doesn't let you do anything, even click the ticket button)

Votes

Opinion: +10
Upvotes: 12 85.71%
Downvotes: 2 14.28%

#

Suggestion from ametryn.

RoVer as an alternative integration to Blox.link.

Some Roblox communities prefer to use RoVer instead of Blox.link. If it's within a reasonable scope as far as the development road map is concerned, then I think the community would benefit from a RoVer integration!

Votes

Opinion: +18
Upvotes: 23 82.14%
Downvotes: 5 17.85%

golden spruceBOT Nov 3, 2025, 7:36 PM

#

golden spruceBOT Nov 5, 2025, 2:37 PM

#

golden spruceBOT Nov 5, 2025, 3:42 PM

#

golden spruceBOT Nov 9, 2025, 3:16 PM

#

golden spruceBOT Dec 5, 2025, 1:12 PM

#

golden spruceBOT Dec 19, 2025, 7:56 PM

#

golden spruceBOT Jan 4, 2026, 6:21 PM

#

golden spruceBOT Jan 22, 2026, 12:44 PM

#

golden spruceBOT Jan 22, 2026, 4:44 PM

#

golden spruceBOT Feb 9, 2026, 11:18 PM

#

golden spruceBOT Feb 11, 2026, 2:09 AM

#

golden spruceBOT Feb 16, 2026, 5:00 PM

#

golden spruceBOT Feb 22, 2026, 6:44 PM

#

golden spruceBOT Feb 27, 2026, 7:30 PM

#

golden spruceBOT Feb 27, 2026, 9:08 PM

#

golden spruceBOT Mar 1, 2026, 10:36 PM

#

golden spruceBOT Mar 12, 2026, 4:48 PM

#

golden spruceBOT Apr 5, 2026, 1:30 PM

#

golden spruceBOT Apr 21, 2026, 7:16 PM

#

bitter mural Dec 18, 2021, 12:04 PM

#

Submitting a Suggestion!

Head to #🤖│bot-spam and use the /suggest command to send a suggestion!
Our Support Team will review your suggestion and if approved it will be posted in this channel so everyone can vote for it!
-# Note: Ensure your server DMs are enabled as our bot will DM you with updates of your suggestion's status

bitter mural Dec 18, 2021, 12:04 PM

#

bitter mural ## Submitting a Suggestion! - Head to <#910978476536905738> and use the `/sugges...

brittle wrenBOT Dec 18, 2021, 12:06 PM

#

Suggestion from d_dev#0

Want to make a suggestions towards the Ticket Tool Bot or the Ticket Tool Support Server?

You can head to #🤖│bot-spam & do s!suggest <type suggestion here>.
- Once you send your suggestion, it will be posted in #•suggestions for everyone to vote on.

Public Status

Implemented

Votes

Opinion: +10
Upvotes: 12 85.71%
Downvotes: 2 14.28%

brittle wrenBOT Dec 18, 2021, 12:39 PM

#

Suggestion from ₘᵢₙᵢbₐᵣₐₙdₐ#6328

suggest a sistem to change the lenguage, no only english

Votes

Opinion: +5
Upvotes: 10 66.66%
Downvotes: 5 33.33%

#

Suggestion from matrixyz#0

Make a public #support channel where memebers can help other members OR add a rank system with levels such as Active for level 5 ect. Maybe add like lvl 20 = staff

Public Status

Implemented

Comment from d_dev#0 (ID 543024_1) • Sat, 18 Dec 2021 12:58:29 GMT

The support from the community channel is already implemented (#🆘│community-support) & you can look at that channels description to see the ways to be recognized. But I dont see it fit to add a set amount of "levels" to GET staff.

Votes

Opinion: -10
Upvotes: 4 22.22%
Downvotes: 14 77.77%

brittle wrenBOT Dec 18, 2021, 4:54 PM

#

Suggestion from clermbclermb#2768

When logging the transcript of a ticket, also attach logs from any threads associated with the ticket channel.

Votes

Opinion: +28
Upvotes: 28 100%
Downvotes: 0 0%

#

Suggestion from CRYPTO_JOSH#9299

Being able to set the create tickets to be opened for certain business hours of the day so you do t have to manually disable and enable the button everyday

Votes

Opinion: +29
Upvotes: 29 100%
Downvotes: 0 0%

#

Suggestion from juliaxe#0

Auto mark tickets within a panel as NSFW (new option)

Votes

Opinion: +7
Upvotes: 9 81.81%
Downvotes: 2 18.18%

brittle wrenBOT Dec 18, 2021, 5:27 PM

#

Suggestion from Freud#8947

add 2 step process to opening a ticket where it asks if you are sure if you want to open a ticket

Votes

Opinion: +24
Upvotes: 28 87.5%
Downvotes: 4 12.5%

#

Suggestion from aria#3456

remove the user ID of the lined user from the vote panel. its easier for people who wanna stalk you to find you.

Votes

Opinion: -5
Upvotes: 6 35.29%
Downvotes: 11 64.70%

brittle wrenBOT Dec 18, 2021, 6:16 PM

#

Suggestion from xxzx#0004

Guild ticket limit, example: 25 tickets maximum in a server nobody can create any more tickets once the 25 limit has ben reached [changeable number]

Votes

Opinion: +35
Upvotes: 39 90.69%
Downvotes: 4 9.30%

brittle wrenBOT Dec 19, 2021, 1:38 PM

#

Suggestion from WhiteWolf#2411

allow users to change the pfp of the bot as their custom bot

Votes

Opinion: -5
Upvotes: 8 38.09%
Downvotes: 13 61.90%

brittle wrenBOT Dec 19, 2021, 8:19 PM

#

Suggestion from Nafez#1979

being able to blacklist specific people instead of a whole role. Maybe something like a command

Votes

Opinion: +27
Upvotes: 28 96.55%
Downvotes: 1 3.44%

#

Suggestion from yareaj_#0

To be able to restrict tags to certain roles instead of only Admins

Votes

Opinion: +23
Upvotes: 25 92.59%
Downvotes: 2 7.40%

#

Suggestion from Yareaj_#4383

For the ticket logs, enable the option lo log the reason variable in the close or the command style tickets

Votes

Opinion: +17
Upvotes: 18 94.73%
Downvotes: 1 5.26%

brittle wrenBOT Dec 20, 2021, 2:32 AM

#

Suggestion from Evann#8931

A command where you can move a ticket from one category to another

Votes

Opinion: +31
Upvotes: 32 96.96%
Downvotes: 1 3.03%

brittle wrenBOT Dec 21, 2021, 11:12 PM

#

Suggestion from vlav#1046

Make it possible to add a reaction to an already sent message, and make it possible for the bot to recognize it and open a ticket.

Votes

Opinion: -11
Upvotes: 6 26.08%
Downvotes: 17 73.91%

brittle wrenBOT Dec 22, 2021, 9:54 AM

#

Suggestion from Stunty#0748

Option so the bot can DM the ticket creator when a team member is ready to help, as ping notification does not always work within the ticket

Votes

Opinion: +20
Upvotes: 24 85.71%
Downvotes: 4 14.28%

brittle wrenBOT Dec 24, 2021, 11:29 AM

#

Suggestion from Vizolet#3062

Option to add an emoji to panel name and panel text description

Votes

Opinion: +26
Upvotes: 26 100%
Downvotes: 0 0%

brittle wrenBOT Dec 24, 2021, 2:15 PM

#

Suggestion from jahodnwik#0

New suggestion: Clone tags

Votes

Opinion: +17
Upvotes: 18 94.73%
Downvotes: 1 5.26%

brittle wrenBOT Dec 24, 2021, 3:34 PM

#

Suggestion from 𝙷𝚁丶Not Laksh ツ#9999

give premium access for 5 days or exe. for booster

Public Status

Implemented

Comment from Yareaj_#4383 (ID 553581_1) • Wed, 19 Jan 2022 02:03:02 GMT

We implemented it 😄 you can get 15 days of Ticket Tool premium for each 2 boosts you employ on our server, check #📌│booster-perks for more perks for our Boosters

Votes

Opinion: +6
Upvotes: 16 61.53%
Downvotes: 10 38.46%

brittle wrenBOT Dec 24, 2021, 6:54 PM

#

Suggestion from _leoxxx_#0

General chat in spanish

Votes

Opinion: -24
Upvotes: 2 7.14%
Downvotes: 26 92.85%

#

Suggestion from Test1613#0211

non-english support channel

Public Status

Implemented

Comment from Yareaj_#4383 (ID 553815_1) • Sun, 23 Jan 2022 15:49:39 GMT

#🆘│community-support is already a non-english channel, our Support Team members we'll be glad to help you there as well in #🎫│make-a-ticket , if there's a language we don't offer support for, we can use a translator to make sure you are all set while using our bot

Votes

Opinion: -21
Upvotes: 5 16.12%
Downvotes: 26 83.87%

bitter mural Dec 24, 2021, 7:01 PM

#

😆

brittle wrenBOT Dec 27, 2021, 1:00 PM

#

Suggestion from renz8896#0

Make another bot that would be cool!

Votes

Opinion: -14
Upvotes: 2 11.11%
Downvotes: 16 88.88%

brittle wrenBOT Dec 28, 2021, 3:03 AM

#

Suggestion from MinecraftGamingTVYT#0001

Add a edit button so we don't have to constantly resend the panel over and over again

Votes

Opinion: +33
Upvotes: 34 97.14%
Downvotes: 1 2.85%

brittle wrenBOT Dec 29, 2021, 8:23 AM

#

Suggestion from Sir Benberg#1811

Enable the .baltop module so we can see how much money others have on top.

Public Status

Implemented

Comment from Yareaj_#4383 (ID 560566_1) • Thu, 20 Jan 2022 01:31:32 GMT

This is already enabled but not under the name you said, use .lb to see the leaderboard of our economy system.

Votes

Opinion: -10
Upvotes: 2 14.28%
Downvotes: 12 85.71%

brittle wrenBOT Dec 31, 2021, 3:24 AM

#

Suggestion from evann16#0

A command where you can escalate a ticket to higher ranks in a Discord server. For example, if someone typed .esc in the ticket, the ticket will be moved to a category in the server where only the person who opened the ticket, and everyone with Administrator perms can see it.

Votes

Opinion: +22
Upvotes: 24 92.30%
Downvotes: 2 7.69%

brittle wrenBOT Jan 1, 2022, 6:06 PM

#

Suggestion from vellunio#4047

Make Ticket Opened channel name and Ticket Closed channel name features in Ticket Options to be available for non-premium users (everyone). In my opinion doesn’t count as a customisation, it’s very useful for our Customer Service to prevent mess on the server, plus something like this is free in other bots.

Votes

Opinion: +9
Upvotes: 13 76.47%
Downvotes: 4 23.52%

brittle wrenBOT Jan 2, 2022, 10:10 AM

#

Suggestion from Amaan#7467

Add a duplicate feature to panels, so you can easily make similar panels

Public Status

Implemented

Comment from Quo#0026 (ID 567057_1) • Sun, 09 Jan 2022 03:09:47 GMT

This feature already exists, you can find it in the upper part of your Panel Settings

brittle wrenBOT Jan 2, 2022, 2:34 PM

#

Suggestion from 𝙷𝚁丶Not Laksh ツ#9999

add icon for members also like this :members:

Votes

Opinion: 0
Upvotes: 2 50%
Downvotes: 2 50%

brittle wrenBOT Jan 2, 2022, 4:40 PM

#

Suggestion from Weeeeeeeeeeツ#7852

timed out members, shouldn't be able to open a ticket :PepeKMS:

Public Status

Implemented

Comment from Yareaj_#4383 (ID 567496_1) • Wed, 09 Feb 2022 21:39:52 GMT

Done smil , this is how timed out users see a ticket panel

Votes

Opinion: -1
Upvotes: -1 100%
Downvotes: 0 0%

brittle wrenBOT Jan 3, 2022, 9:18 PM

#

Suggestion from Cleepha#2715

Make like an automatic reply system. So for example if it's a ban appeal, the first message that gets sent when you open a ticket is "What is the reason you got banned?" and when they user has replied the bot sends the next message "Are you guilty?" and so on!

brittle wrenBOT Jan 4, 2022, 1:34 AM

#

Suggestion from soul#7073

a free week of premium for new year 😒

Votes

Opinion: -26
Upvotes: 7 17.5%
Downvotes: 33 82.5%

bitter mural Jan 4, 2022, 3:23 AM

#

😐

brittle wrenBOT Jan 4, 2022, 5:37 PM

#

Suggestion from mcr#1111

crypto payments to upgrade to premium

Public Status

Implemented

Comment from Neptune#6814 (ID 571176_1) • Sun, 09 Jan 2022 04:44:53 GMT

We already accept Bitcoin as a valid payment. Just open a Billing Ticket in •make-a-ticket and read the instructions.

Votes

Opinion: -12
Upvotes: 3 16.66%
Downvotes: 15 83.33%

brittle wrenBOT Jan 5, 2022, 10:22 AM

#

Suggestion from Jayy#0450

A {command_user} variable for use with the $new command.

What I mean:
I have a ticket panel where my support team can use the $new <usersID command to pull users into a ticket if we need to discuss a matter with them.

However, we cant set the ticket message to something like "Hello, this ticket was opened by <person who pulled them in> as they would like to discuss something with you."
since the {user}, {author} etc variables use the id of the person who got pulled into the ticket .

Votes

Opinion: +23
Upvotes: 24 96%
Downvotes: 1 4%

brittle wrenBOT Jan 6, 2022, 12:41 PM

#

Suggestion from Amaan#7467

Add a folders, type of organisation for the panel, where you can put multiple panels in a folder. Just makes the panel look bit nicer

Votes

Opinion: +23
Upvotes: 26 89.65%
Downvotes: 3 10.34%

brittle wrenBOT Jan 8, 2022, 6:36 AM

#

Suggestion from WhiteWolf#2411

a command to save transcripts and delete all for closed tickets

Votes

Opinion: +7
Upvotes: 22 59.45%
Downvotes: 15 40.54%

brittle wrenBOT Jan 13, 2022, 6:05 AM

#

Suggestion from Robloxminecra123#8047

Add a separate channel for the economy bot or remove slow-mode from the bot commands channel because it's really difficult to try and do things in the economy with slow-mode on.

Votes

Opinion: +11
Upvotes: 17 73.91%
Downvotes: 6 26.08%

brittle wrenBOT Jan 15, 2022, 11:59 PM

#

Suggestion from blueno.#0

A hirachy system, if someone has a certain role there ticket displays higher up the category the tickets are in so it gets responses quicker

Votes

Opinion: -10
Upvotes: 14 36.84%
Downvotes: 24 63.15%

brittle wrenBOT Jan 16, 2022, 10:36 PM

#

Suggestion from metacognition#1407

Access ticket metadata from custom tags. i.e. {ticket.owner} to get the username of the person filing a ticket.

Votes

Opinion: +30
Upvotes: 30 100%
Downvotes: 0 0%

brittle wrenBOT Jan 19, 2022, 2:27 PM

#

Suggestion from Flawws#9999

A way to move a ticket to another panel. Example usage: Say I have a panel designed for regular player reports and a panel designed for developer issues. Someone opens a ticket for a regular player report but used the developer issue panel. Discussions occurred in the ticket, but I want it moved for organise purposes. Moderators don't have move channel perms in my Discord, so having a command to move the ticket to another panel would be awesome!

Votes

Opinion: +40
Upvotes: 42 95.45%
Downvotes: 2 4.54%

brittle wrenBOT Jan 20, 2022, 5:40 PM

#

Suggestion from yahyia#0

Make commands run on all tickets, for example $delete all :
It deletes all the tickets

or $delete closed
It deletes all closed tickets

Comment from simplylukas#0 (ID 601964_1) • Thu, 20 Jan 2022 18:04:56 GMT

Having ticket tool delete a lot of channels at the same can cause the bot to hit the rate limits. It is very unlikely it is ever gonna be implemented. You can however copy and paste the $delete command in all your tickets, as a way to quickly delete all your tickets.

Votes

Opinion: -4
Upvotes: 8 40%
Downvotes: 12 60%

brittle wrenBOT Jan 21, 2022, 4:53 AM

#

Suggestion from Lucas Gomes#7581

Add the translation language in the Ticket Tool this will make it much easier because it is using it all over the world so the Ticket Tool need the translation!

Votes

Opinion: +20
Upvotes: 23 88.46%
Downvotes: 3 11.53%

brittle wrenBOT Jan 23, 2022, 7:10 PM

#

Suggestion from deleted_user_5f544749e89c#0

claim function for free

Votes

Opinion: -11
Upvotes: 10 32.25%
Downvotes: 21 67.74%

brittle wrenBOT Jan 23, 2022, 11:19 PM

#

Suggestion from Jonathan Weinberger#7735

Zapier support would be awesome

Votes

Opinion: -1
Upvotes: 0 0%
Downvotes: 1 100%

brittle wrenBOT Jan 24, 2022, 1:20 AM

#

Suggestion from Jão#0001

adding a feature that allows you to embed notes to the transcript message

brittle wrenBOT Jan 27, 2022, 5:32 PM

#

Suggestion from [CCP] Xi Jinping#1999

Make it so I can do a timed close. $close 20 minutes. messages don't cancel just a $cancel command to cancel it

Votes

Opinion: +21
Upvotes: 24 88.88%
Downvotes: 3 11.11%

brittle wrenBOT Jan 28, 2022, 1:13 AM

#

Suggestion from [REDACTED]#0002

Update botsfordiscord.com to discords.com in the vote command

Votes

Opinion: +15
Upvotes: 17 89.47%
Downvotes: 2 10.52%

brittle wrenBOT Jan 29, 2022, 1:43 AM

#

Suggestion from stew#0001

be able to add buttons to already sent messages that create tickets

Comment from Simple#2000 (ID 618871_1) • Sat, 29 Jan 2022 11:32:03 GMT

not possible to add buttons to other messages. But you delete the embed, so you just have your message and the buttons from ticket tool below that

Votes

Opinion: +8
Upvotes: 12 75%
Downvotes: 4 25%

brittle wrenBOT Jan 30, 2022, 1:56 AM

#

Suggestion from H3R0FL000#0001

Make sure to combine buttons from several panels on a single message, a button = a panel (screen is pressed) screen 1 = the buttons
screen 2 = where to put the buttons

https://media.discordapp.net/attachments/937032124639354910/937130653256912946/c.png

https://cdn.discordapp.com/attachments/857406258158764032/937164001098489906/Capture_decran_2022-01-30_a_02.54.48.png

Votes

Opinion: +4
Upvotes: 4 100%
Downvotes: 0 0%

brittle wrenBOT Jan 30, 2022, 5:32 PM

#

Suggestion from mantle#0708

more features and more good stuff

Votes

Opinion: +13
Upvotes: 13 100%
Downvotes: 0 0%

night musk Jan 30, 2022, 6:05 PM

#

Soon

brittle wrenBOT Jan 30, 2022, 10:09 PM

#

Suggestion from bran#8888

Auto delete closed channels and save transcript after a specified time. And/or auto delete oldest closed ticket and save transcript when category channel limit has been reached.

Votes

Opinion: +32
Upvotes: 32 100%
Downvotes: 0 0%

brittle wrenBOT Jan 31, 2022, 6:26 PM

#

Suggestion from redboo123#8682

Add reason to audit logs during ticket closing & ticket deletion regarding who did the closing/deleting. e.g "With reason redboo123#8682 deleted the ticket" etc.

Comment from Yareaj_#4383 (ID 624298_1) • Mon, 31 Jan 2022 19:21:36 GMT

Duplicate of suggestion [545062](#💡│suggestions message)

Votes

Opinion: +26
Upvotes: 26 100%
Downvotes: 0 0%

brittle wrenBOT Feb 1, 2022, 12:55 PM

#

Suggestion from 𝕱𝖑𝖎𝖓𝖙#1263

A message that you can choose by your self, that be as a reminder by DM when the Ticket is "X" days old so the Ticket opener can say that he dont need anymore help or ask his other questions.

Votes

Opinion: +12
Upvotes: 13 92.85%
Downvotes: 1 7.14%

#

Suggestion from 𝕱𝖑𝖎𝖓𝖙#5502

Tickets close when no one has writen in there since "X" days. And when the Ticket has closen the Ticket opener becomes a message by DM with you can choose what is in the message.

Comment from Yareaj_#4383 (ID 625770_2) • Tue, 01 Feb 2022 13:05:02 GMT

Duplicate of [622767](#💡│suggestions message)

Votes

Opinion: +19
Upvotes: 21 91.30%
Downvotes: 2 8.69%

brittle wrenBOT Feb 1, 2022, 1:35 PM

#

Suggestion from Drkiller99#0001

ㅤ
ㅤ
A little about it
We use ticket tools for almost everything we do, and it's come to our attention a feature that would benefit everyone so I've come to make that suggestion, and truly do believe businesses will thrive because they can offer it.

How it would work
Depending on a user's assigned roles it assigns them to a different sub-category within the ticket tool. Let's say that we've created a panel called "testing" and that the testing panel has sub-sections in it called "New Tickets 1", "New Tickets 2", "Donation Support", "Game Support", and "VIP Priority". Due to the role "VIP" it would assign them into [VIP Priority] and we'd be to get to them faster as something that's offered.

Offered Solution
The currently offered solution recommends users create a separate panel and has a VIP Section from there, however, it doesn't allow you to move it to other panels at the moment (I saw it's been recommended which is a great thing) Suggestion here:
#💡│suggestions message

Which isn't the greatest way of doing it, and offering it automatically to a different sub-cat would be great.

Short Version
Adding a sub-section in the ticket tools, and allowing a role to assign it to one of those automatically in order to deal with certain things quicker for higher-paying customers, or people that spend a load of hours and dedication to the game service you offer, etc.

Votes

Opinion: +7
Upvotes: 12 70.58%
Downvotes: 5 29.41%

brittle wrenBOT Feb 3, 2022, 1:19 AM

#

Suggestion from Nyh#0007

Comment from Yareaj_#4383 (ID 629108_1) • Wed, 09 Feb 2022 21:46:16 GMT

Duplicate of [suggestion 561652](#💡│suggestions message)

Votes

Opinion: +16
Upvotes: 18 90%
Downvotes: 2 10%

#

Suggestion from Cicada#4682

Votes

Opinion: -22
Upvotes: 3 10.71%
Downvotes: 25 89.28%

brittle wrenBOT Feb 5, 2022, 3:00 PM

#

Suggestion from pandadude#0

Minesweeper bot or any fun games bot for general members. They will be some fun add-ons to the server.

Votes

Opinion: -4
Upvotes: 8 40%
Downvotes: 12 60%

brittle wrenBOT Feb 6, 2022, 1:54 PM

#

Suggestion from Tizian#0001

User check command about all previous tickets with direct links.

Votes

Opinion: +26
Upvotes: 27 96.42%
Downvotes: 1 3.57%

brittle wrenBOT Feb 7, 2022, 8:02 AM

#

Suggestion from Andres Verhaegen | Pawnee#7725

Hello to all,

My name is Andres, and I'm from Belgium 🙂 So I come to make a suggestion 🙂 it would be really nice to add a payment method for Belgians. Let me explain 🙂

In Belgium there are three types of cards: Meastro, Mastercard and visa knowing that 90% of Belgians only have Meastro cards so it's impossible for us to take a subscription for the bot.

Here is the payment method frequently used in Belgium: https://www.bancontact.com/en/professional/payment-button.

Je vous aime ❤️

Votes

Opinion: +11
Upvotes: 13 86.66%
Downvotes: 2 13.33%

brittle wrenBOT Feb 9, 2022, 8:23 AM

#

Suggestion from WhiteWolf#2411

a pingable role so that it can be pinged whenever there's anything thats against #546557408902905896. Would make stuff easier instead of pinging someone individually.

Comment from Yareaj_#4383 (ID 642771_1) • Wed, 09 Feb 2022 21:44:00 GMT

Having such type of role would be probably misused by more than one of the 35k members the server counts with. If you see someone who's breaking our #546557408902905896, please open a Report ticket in #🎫│make-a-ticket, our team will be glad to handle such type situations if they are reported in the proper manner

Votes

Opinion: -9
Upvotes: 1 9.09%
Downvotes: 10 90.90%

brittle wrenBOT Feb 9, 2022, 1:21 PM

#

Suggestion from Aki Shadowpaw#0001

Mark created tickets as „NSFW“ or provide a toggle on the dashboard, to give NSFW/18+ Server with content where NSFW channels are needed the ability to provide support without violating the discord TOS.

Comment from Yareaj_#4383 (ID 643071_1) • Wed, 09 Feb 2022 21:07:57 GMT

Duplicate of [suggestion 543324](#💡│suggestions message)

Votes

Opinion: +12
Upvotes: 14 87.5%
Downvotes: 2 12.5%

brittle wrenBOT Feb 10, 2022, 6:35 AM

#

Suggestion from Jose Fuentes#0211

Hello, I work through a discord server, where I perform services for several clients where each one has their own ticket, the thing is that I just discovered that the program where I work has a plugin where it sends notifications and screenshots of the progress I am making at work, so it would make my job a lot easier if the ticket had the option to create a webhook for each ticket
on each ticket i have to send by myself each screenshot and notification, if the program can do that through the unique webhook i will need and webhook to each ticket

Votes

Opinion: +1
Upvotes: 6 54.54%
Downvotes: 5 45.45%

brittle wrenBOT Feb 11, 2022, 5:09 PM

#

Suggestion from lazydevpro#0001

It will be very useful if we can limit the number of tickets can be opened per panel, currently only global ticket count can be set but it should be on per panel basis even premium is fine

Votes

Opinion: +18
Upvotes: 18 100%
Downvotes: 0 0%

brittle wrenBOT Feb 12, 2022, 5:36 AM

#

Suggestion from Amaan#7467

make it dm you when you are removed from a ticket

Votes

Opinion: +10
Upvotes: 17 70.83%
Downvotes: 7 29.16%

brittle wrenBOT Feb 12, 2022, 8:10 AM

#

Suggestion from Jiroshaaai#9491

premium supporters giveaways when? ttidle

Votes

Opinion: +11
Upvotes: 11 100%
Downvotes: 0 0%

night musk Feb 12, 2022, 9:12 AM

#

Soon? 👀

brittle wrenBOT Feb 13, 2022, 7:34 AM

#

Suggestion from The_Pro_Noob#3096

Other Languages support for other people who speak other languages other than the 5 languages in #🎫│make-a-ticket

Comment from Neptune#6814 (ID 651209_1) • Sun, 13 Feb 2022 10:59:38 GMT

Usually, the process of adding a new language takes a lot of effort and time. The management team will decide whether to add a new language support team or not depending on a few factors, the most important one is how many people actually ask / need for this addition.

Votes

Opinion: +3
Upvotes: 8 61.53%
Downvotes: 5 38.46%

brittle wrenBOT Feb 15, 2022, 12:04 AM

#

Suggestion from Fame OLD ACCOUNT#9089

an API, or some way to backup transcripts onto my own servers automatically

Votes

Opinion: +34
Upvotes: 37 92.5%
Downvotes: 3 7.5%

brittle wrenBOT Feb 22, 2022, 2:08 PM

#

Suggestion from Quuba#2618

add the ability to close the ticket with another bot

Comment from Yareaj_#4383 (ID 670296_1) • Wed, 23 Feb 2022 22:24:47 GMT

It's already possible, even though it counts with a limitation. Ticket Tool will only act upon 30 commands triggered by a single bot per minute, if you exceed that limit trying to close the tickets with your custom bot it won't work

Votes

Opinion: -18
Upvotes: 4 15.38%
Downvotes: 22 84.61%

brittle wrenBOT Feb 24, 2022, 5:56 AM

#

Suggestion from Malinin#5394

Votes

Opinion: +19
Upvotes: 22 88%
Downvotes: 3 12%

brittle wrenBOT Feb 25, 2022, 7:54 PM

#

Suggestion from Officer. Nifty Smith#3618

Make Automatic ticket naming free.

Votes

Opinion: +3
Upvotes: 10 58.82%
Downvotes: 7 41.17%

brittle wrenBOT Feb 26, 2022, 1:31 AM

#

Suggestion from Wydady#0888

change the category tickets with id

Votes

Opinion: +6
Upvotes: 8 80%
Downvotes: 2 20%

brittle wrenBOT Feb 26, 2022, 3:48 PM

#

Suggestion from MrTb#0007

the abilty to add another button that opens a ticket in another category that the first button would open a ticket to .

Votes

Opinion: -2
Upvotes: 2 33.33%
Downvotes: 4 66.66%

brittle wrenBOT Feb 28, 2022, 8:33 PM

#

Suggestion from aaronxyas#7189

Add a music bot :)

Comment from Yareaj_#4383 (ID 682731_1) • Mon, 28 Feb 2022 20:36:43 GMT

We already have one, @red harness, you can access to its music module by buying the DJ role in our economy system smil

Votes

Opinion: -4
Upvotes: 2 25%
Downvotes: 6 75%

brittle wrenBOT Mar 1, 2022, 9:25 AM

#

Suggestion from ! Rusty#1111

Ticket Tool Have to set the topic of channel!

Votes

Opinion: +2
Upvotes: 6 60%
Downvotes: 4 40%

brittle wrenBOT Mar 1, 2022, 9:46 PM

#

Suggestion from bartosz#6762

Make it so that we can temporarily or even permanently ban people from creating tickets. Admin+ in a server.

Comment from Yareaj_#4383 (ID 684573_1) • Tue, 01 Mar 2022 21:51:21 GMT

This is partially possible if you use the Blacklist feature by assigning the role with an external bot. If you meant to do it VIA a command it's a duplicate of [suggestion 545052](#💡│suggestions message)

Votes

Opinion: +9
Upvotes: 13 76.47%
Downvotes: 4 23.52%

brittle wrenBOT Mar 2, 2022, 5:26 AM

#

Suggestion from sad mac#1350

Look back on old tickets. Since some staff might close the ticket without keeping a transcript, maybe adding a history might be a good idea. It could show old transcripts etc

Votes

Opinion: -13
Upvotes: 7 25.92%
Downvotes: 20 74.07%

brittle wrenBOT Mar 5, 2022, 9:23 AM

#

Suggestion from Jasvir Singh#1369

A toggle command after which we'll be able to save Transcripts automatically. That is, whenever we delete a ticket, it saves the transcript automatically. More efficient I believe and since there are no message logs for deleted channels in any bot, I'd really want a transcript saved for every ticket created with no exceptions. Sometimes mods just miss that part.

Comment from Neptune#6814 (ID 690081_1) • Sat, 05 Mar 2022 09:25:46 GMT

Already a thing with premium. You can save the transcript automatically upon closing, deleting, or both.

Votes

Opinion: +9
Upvotes: 9 100%
Downvotes: 0 0%

brittle wrenBOT Mar 6, 2022, 5:25 PM

#

Suggestion from HarshPatel5940#3210

make ticket tool include reason in audit logs

Reason will be logged while closing and deleting....

Reason can be simple has "member-name closed it"

Comment from Neptune#6814 (ID 692538_1) • Sun, 06 Mar 2022 17:32:34 GMT

The logs already show this. It shows the PFP and the name of the user + The action they did and on what ticket. Alternatively, you can use the {reason} variable in some areas of your configuration, and then you can use $close {reason} (This is what we use here, and the reason shows up on the Moderator Message).

Votes

Opinion: +4
Upvotes: 5 83.33%
Downvotes: 1 16.66%

brittle wrenBOT Mar 7, 2022, 5:20 PM

#

Suggestion from violetsforest#8417

Being able to edit the text on a panel when it's already been made.

Votes

Opinion: -1
Upvotes: -1 100%
Downvotes: 0 0%

brittle wrenBOT Mar 8, 2022, 1:13 AM

#

Suggestion from TheGloriousWalrus#0001

Consider adding the ability for automatic ticket closure if a response is not received within x minutes/hours of the ticket being opened

Votes

Opinion: +22
Upvotes: 27 84.37%
Downvotes: 5 15.62%

brittle wrenBOT Mar 9, 2022, 6:05 PM

#

Suggestion from SmilinSarahK#1313

Add an option to DM people or group of people (IE mods/admins) when a new ticket is created. Right now there is a way to dm the ticket creator, but not anyone else. (This would be useful for folks that aren't used to discord, or don't use it much, and have most channel/server pings muted.)

Votes

Opinion: +19
Upvotes: 22 88%
Downvotes: 3 12%

brittle wrenBOT Mar 10, 2022, 8:40 PM

#

Suggestion from YMX_750#5613

voter role for who voted for the bot

Votes

Opinion: +2
Upvotes: 11 55.00%
Downvotes: 9 45%

brittle wrenBOT Mar 12, 2022, 1:44 AM

#

Suggestion from Wizze#0082

Automatically send transcript to user. Also allow him to rate the attention from 0 to 5 stars.

Comment from Yareaj_#4383 (ID 701542_1) • Sat, 12 Mar 2022 01:46:25 GMT

The first part of your suggestion is already possible, check the Direct Transcript Feature in your Logging Options menu

Votes

Opinion: +12
Upvotes: 15 83.33%
Downvotes: 3 16.66%

brittle wrenBOT Mar 13, 2022, 3:49 AM

#

Suggestion from YMX_750#5613

What about channel topics
just for more details what do you want?
For example i want to request partnership then you can make channel topic for this topic and don't make it premium feature
coz it should be for normal one
like #ticket-0001 well let's consider it as partnership request then you can see specific channel topic for partnership request for example
#ticket-0001
Channel topic: Well you want to get partnership
so you can notice that it's partnership request
idk if that's possible

Votes

Opinion: -20
Upvotes: 3 11.53%
Downvotes: 23 88.46%

night musk Mar 13, 2022, 10:30 AM

#

Assuming I understand correctly, we will not be switching from buttons to allow reactions instead. Buttons help us be more efficient and introduce features that'd otherwise be impossible with reactions.

brittle wrenBOT Mar 16, 2022, 6:58 PM

#

Suggestion from YMX_750#5613

channels for some languages like Arabic

Comment from Yareaj_#4383 (ID 709971_1) • Wed, 16 Mar 2022 19:02:33 GMT

If you mean a chat as #💬│general-chat it won't be done, not all the members of our staff team speaks arabic, this would make the moderation of the channel impossible. If you mean a chat as #🆘│community-support, it already is arabic, actually its Multilanguage for all users who require assistance.

Votes

Opinion: 0
Upvotes: 5 50%
Downvotes: 5 50%

brittle wrenBOT Mar 17, 2022, 6:12 PM

#

Suggestion from YMX_750#5613

change default panel description to:
to create new ticket press create a ticket button

Votes

Opinion: -2
Upvotes: 3 37.5%
Downvotes: 5 62.5%

brittle wrenBOT Mar 17, 2022, 8:40 PM

#

Suggestion from Pinki#9999

Ability to move a ticket to another panel. This would help with people filing tickets on the wrong panel and help reduce the steps needed to otherwise "jerry rig" the ticket into the correct place.

Comment from Yareaj_#4383 (ID 711874_1) • Thu, 17 Mar 2022 20:53:55 GMT

Duplicate of [Suggestion 599583](#💡│suggestions message)

Votes

Opinion: +15
Upvotes: 16 94.11%
Downvotes: 1 5.88%

brittle wrenBOT Mar 18, 2022, 10:53 AM

#

Suggestion from YMX_750#5613

ticket menu instead of a lot of buttons like when you attach 10 panels into one panel you can see 10 buttons or 11 button if you have enabled button for 11th panel
That's what it looks like when you attach 8 panels into one panel you can see 8 buttons
https://photos.app.goo.gl/QYKk7NArM61YWj2CA
Make it like
https://photos.app.goo.gl/Kj48YL7DLKu3DDhU8 this

Votes

Opinion: +11
Upvotes: 11 100%
Downvotes: 0 0%

night musk Mar 18, 2022, 11:04 AM

#

The panel limit on a multipanel is 25

Now that you've edited your suggestion and my answer makes no sense.. drop downs will most likely be added in an upcoming update

brittle wrenBOT Mar 20, 2022, 6:48 PM

#

Suggestion from Jasvir Singh#1369

Since there's a limit to how much messages will be saved in transcript without premium (i dont really remember the number), an option that'll notify in the ticket when we're close to reaching that limit so that we could atleast save the chat.

Votes

Opinion: +18
Upvotes: 18 100%
Downvotes: 0 0%

brittle wrenBOT Mar 20, 2022, 8:26 PM

#

Suggestion from alvarito el calvito#2022

Necesito que pongan un apartado para paises como España, Alemania, Indio...

Comment from Yareaj_#4383 (ID 717317_1) • Sun, 20 Mar 2022 20:30:47 GMT

Si necesitas ayuda en otro idioma distinto a inglés, ya sea español, alemán u otro, revisa #🎫│make-a-ticket, allí tenemos varios idiomas de los cuales ofrecemos soporte. No vamos a tener una categoría de canales (que no son tickets) por cada país o idioma existente en el servidor. Si el idioma que buscas no está en #🎫│make-a-ticket puedes abrir uno en inglés y usando un traductor te ayudaremos, además de ello #🆘│community-support es para cualquier idioma y que cualquier usuario pueda ayudar a lso demás.

Votes

Opinion: -1
Upvotes: 2 40%
Downvotes: 3 60%

brittle wrenBOT Mar 21, 2022, 9:21 PM

#

Suggestion from Slush#8898

If a function is deactivated, that you are also notified that the function is also deactivated.

Votes

Opinion: +6
Upvotes: 6 100%
Downvotes: 0 0%

brittle wrenBOT Mar 21, 2022, 10:49 PM

#

Suggestion from Slush#8898

How about an API? What I mean by that is that when a ticket is opened, maybe a request is sent via the api to a separate web server or something with the ticket ID of who opened the ticket etc. and maybe the other way around.

Votes

Opinion: +14
Upvotes: 14 100%
Downvotes: 0 0%

brittle wrenBOT Mar 22, 2022, 9:57 AM

#

Suggestion from WhiteWolf#2411

add a timeline in the transcript embed mentioning the time at which the ticket was opened by the ticket owner

Votes

Opinion: +19
Upvotes: 20 95.23%
Downvotes: 1 4.76%

brittle wrenBOT Mar 23, 2022, 6:13 PM

#

Suggestion from CHG Arctic Wolf#6823

adding a feature to the bot to add a role to the ticket creator this is mainly for people like myself who want to make the tickets not award that specific person with xp while a ticket is open

Comment from Nafez#6814 (ID 722670_1) • Wed, 23 Mar 2022 19:25:30 GMT

For the time being, you can deny permissions from the bot who provides the XP from tickets. If the bot can't see the ticket, it shouldn't be able to provide XP to the user who opened it.

Votes

Opinion: +3
Upvotes: 11 57.89%
Downvotes: 8 42.10%

brittle wrenBOT Mar 26, 2022, 7:20 PM

#

Suggestion from Dahgoth#9047

Threads instead of channels

Votes

Opinion: -26
Upvotes: 6 15.78%
Downvotes: 32 84.21%

brittle wrenBOT Mar 27, 2022, 1:25 AM

#

Suggestion from Khamzat Chimaev#0005

In Tags section if you allow at least one role to be able to use them, apart from administrator... That would be a game changer. But it is still great, just optional I guess. :Boost_Heart:

Comment from Yareaj_#4383 (ID 728866_1) • Sun, 27 Mar 2022 01:33:46 GMT

Duplicate of [Suggestion 545058](#💡│suggestions message)

Votes

Opinion: +1
Upvotes: 3 60%
Downvotes: 2 40%

brittle wrenBOT Mar 28, 2022, 1:39 AM

#

Suggestion from cPathz#1667

Have you ever considered linking discord tickets to a web server for large support teams? I feel that in some way it would be useful for productivity.

Votes

Opinion: +6
Upvotes: 6 100%
Downvotes: 0 0%

brittle wrenBOT Mar 29, 2022, 12:11 AM

#

Suggestion from 1st Server .gg/xenox#3452

add auto close or auto delete ticket if author doesn't response in (config) time

Comment from Yareaj_#4383 (ID 732678_1) • Tue, 29 Mar 2022 00:15:40 GMT

Duplicate of suggestions [622767](#💡│suggestions message) and [625770](#💡│suggestions message)

Votes

Opinion: +51
Upvotes: 53 96.36%
Downvotes: 2 3.63%

brittle wrenBOT Apr 1, 2022, 6:13 PM

#

Suggestion from It's Connor#6289

notify the user if their case has been updated

Votes

Opinion: +33
Upvotes: 34 97.14%
Downvotes: 1 2.85%

brittle wrenBOT Apr 2, 2022, 1:10 PM

#

Suggestion from YMX_750#5613

change default panel description coz reactions doesn't work anymore so now current panel description don't make sense
Like react with 📩 and the bot itself don't react and if you just react nothing will happen

Comment from Yareaj_#4383 (ID 740046_1) • Sat, 02 Apr 2022 15:04:52 GMT

You already suggested this on [711660](#💡│suggestions message), please do not create a duplicate of it

Votes

Opinion: -5
Upvotes: 11 40.74%
Downvotes: 16 59.25%

brittle wrenBOT Apr 5, 2022, 8:41 PM

#

Suggestion from NaviKing#3820

Please show servers you can manage in alphabetical order on the dashboard so that people with large numbers of servers can more easily find the server they're looking for

Votes

Opinion: +26
Upvotes: 30 88.23%
Downvotes: 4 11.76%

night musk Apr 6, 2022, 6:18 AM

#

Can most likely be done with the dashboard rewrite coming up

brittle wrenBOT Apr 8, 2022, 12:52 AM

#

Suggestion from JG101#4803

a few unimportant features from premium be in primary

Votes

Opinion: -4
Upvotes: 9 40.90%
Downvotes: 13 59.09%

brittle wrenBOT Apr 8, 2022, 10:34 AM

#

Suggestion from axel#4953

A premium feature for editing the “This ticket was saved to {user}/{channel}” message. If this is already a feature, please tell me!!

brittle wrenBOT Apr 11, 2022, 8:28 AM

#

Suggestion from YMX_750#5613

make the bot dm you when you vote
instead of typing $vote 3 times

Votes

Opinion: +6
Upvotes: 14 63.63%
Downvotes: 8 36.36%

brittle wrenBOT Apr 12, 2022, 2:14 PM

#

Suggestion from Vince#5865

Give users a prompt to enter the reason for making the ticket. Show the ticket reason when the ticket opens. (Could be turned off in the dashboard)

Votes

Opinion: +28
Upvotes: 30 93.75%
Downvotes: 2 6.25%

brittle wrenBOT Apr 12, 2022, 7:06 PM

#

Suggestion from mantle#0708

Lower premium price by 1 cent

Votes

Opinion: -17
Upvotes: 4 16%
Downvotes: 21 84%

brittle wrenBOT Apr 15, 2022, 4:20 AM

#

Suggestion from actualpenny3935

ad an option where user (members) recibe a direct message and can rate 1-5 stars and owners/ admins have the option for analytics of response time and star ratings

Votes

Opinion: +22
Upvotes: 24 92.30%
Downvotes: 2 7.69%

brittle wrenBOT Apr 15, 2022, 4:53 AM

#

Suggestion from JG101#4803

If possible, pls create an app to manage ticket tool with. DM me if actually possible!

Votes

Opinion: -19
Upvotes: 4 14.81%
Downvotes: 23 85.18%

brittle wrenBOT Apr 15, 2022, 1:29 PM

#

Suggestion from Divyansh#1142

remove slowmode from #🤖│bot-spam or make it 2 seconds please

Votes

Opinion: +9
Upvotes: 15 71.42%
Downvotes: 6 28.57%

brittle wrenBOT Apr 16, 2022, 3:57 AM

#

Suggestion from Zion#3484

when you do $vote redeem it only dms the code which can be confusing for people. Make sure they get some message on the channel too, so they know enabling dms for this server is an essential part of the command. It is not even mentioned in $vote info.

brittle wrenBOT Apr 16, 2022, 7:51 AM

#

Suggestion from RexZ ツ#2617

add vote remind

Votes

Opinion: +14
Upvotes: 15 93.75%
Downvotes: 1 6.25%

brittle wrenBOT Apr 16, 2022, 8:52 AM

#

Suggestion from Tiktok teezak#9955

make an event and teach people how to setup an pro ticket bot

brittle wrenBOT Apr 18, 2022, 10:20 AM

#

Suggestion from K R Y W I Z#0007

make $tag create command instead of visiting dashboard every time.

Votes

Opinion: -3
Upvotes: 6 40%
Downvotes: 9 60%

brittle wrenBOT Apr 18, 2022, 12:24 PM

#

Suggestion from Dennis 2002#3836

I want a Menu like in this screenshots in Ticket Tool so Users can choose for what they want to create a ticket

Screenshots:
https://imgur.com/a/O7tiZL3

Votes

Opinion: +15
Upvotes: 15 100%
Downvotes: 0 0%

brittle wrenBOT Apr 18, 2022, 2:13 PM

#

Suggestion from hongtuchan#3013

can add the feature of showing account remaining date by a bot?

Votes

Opinion: +1
Upvotes: 4 57.14%
Downvotes: 3 42.85%

#

Suggestion from Divyansh#1142

give slash commands permission in #🤖│bot-spam

Votes

Opinion: +17
Upvotes: 20 86.95%
Downvotes: 3 13.04%

brittle wrenBOT Apr 19, 2022, 7:32 AM

#

Suggestion from jg1014803#0

An option to change the topic of a ticket whenever a new person opens a ticket

Votes

Opinion: +11
Upvotes: 15 78.94%
Downvotes: 4 21.05%

brittle wrenBOT Apr 19, 2022, 3:32 PM

#

Suggestion from Angel.#4977

A confirmation before fully opening the ticket

brittle wrenBOT Apr 19, 2022, 11:15 PM

#

Suggestion from JG101#4803

Add to the rules "Strictly all support must stick to #🆘│community-support . All support in other channels will be (You make the punishment)

Votes

Opinion: +6
Upvotes: 10 71.42%
Downvotes: 4 28.57%

brittle wrenBOT Apr 21, 2022, 12:14 AM

#

Suggestion from YMX_750#5613

give slash commands to everyone not just to server booster and premium subscriber because some people used to other prefixes like ! and some used to u! and some used to - and some used to $ and some used to + and etc... Plus it makes bots easier to use
We just type / to get all commands for some bots instead of spamming help command several times
Also I'm supporting suggestion 770811

Votes

Opinion: +11
Upvotes: 16 76.19%
Downvotes: 5 23.80%

brittle wrenBOT Apr 22, 2022, 2:00 PM

#

Suggestion from PretzelSeller#0001

Make a feature where if it is enabled, inactive tickets close after a certain amount of time.

Votes

Opinion: +43
Upvotes: 44 97.77%
Downvotes: 1 2.22%

brittle wrenBOT Apr 25, 2022, 8:47 AM

#

Suggestion from Road2Greatness#3484

Event to define which server uses the most creative way for ticket panels, asking them to hare screenshots or some more serious format. Winner gets 1 month premium code or more serious XD

Votes

Opinion: -1
Upvotes: 6 46.15%
Downvotes: 7 53.84%

brittle wrenBOT Apr 26, 2022, 2:56 AM

#

Suggestion from JG101#4803

When the ticket is claimed, no one can see it except for the user and the one who claimed the ticket

Comment from Yareaj_#4383 (ID 787987_1) • Tue, 26 Apr 2022 02:57:43 GMT

It's already possible, check the claiming options menu

Votes

Opinion: -4
Upvotes: 4 33.33%
Downvotes: 8 66.66%

brittle wrenBOT Apr 26, 2022, 8:36 PM

#

Suggestion from ptrlol#6969

new permission to make it so only the owner can add members to a ticket - for example, people have private tickets and someone random can add people to a ticket doing t!add (ID) - it's privacy evading. thats just an example to why i made this suggestion (also because i cant find if this exists or not already PandaDerp )

Comment from Neptune#6814 (ID 789698_1) • Tue, 26 Apr 2022 20:43:45 GMT

Already Exists to edit the permissions for these commands under Command Configs in your dashboard. Edit the $add command / disable it

Votes

Opinion: -5
Upvotes: 0 0%
Downvotes: 5 100%

brittle wrenBOT Apr 26, 2022, 9:06 PM

#

Suggestion from ♡ Lhu 彡#2814

to be able to buy premium with PaySafe card

Votes

Opinion: +8
Upvotes: 9 90%
Downvotes: 1 10%

brittle wrenBOT Apr 28, 2022, 12:45 PM

#

Suggestion from Matth3w#0501

Move to (or at least add) slash commands to the bot

Comment from Yareaj_#4383 (ID 793492_1) • Fri, 13 May 2022 03:10:40 GMT

Planned feature

Votes

Opinion: +15
Upvotes: 20 80%
Downvotes: 5 20%

brittle wrenBOT Apr 29, 2022, 7:58 PM

#

Suggestion from YMX_750#5613

add slash commands to the bot
For example:
/new to create new ticket
/close to close ticket
etc...

Comment from Yareaj_#4383 (ID 796461_1) • Fri, 13 May 2022 03:10:19 GMT

It's a planned feature

Votes

Opinion: +13
Upvotes: 15 88.23%
Downvotes: 2 11.76%

brittle wrenBOT Apr 30, 2022, 8:04 AM

#

Suggestion from crazyFranklin353#1187

when a guy opens a ticket and leaves the server the ticket should get automatically deleted lol

Comment from Nafez#6814 (ID 797580_1) • Sat, 30 Apr 2022 08:35:26 GMT

This already exists. Check the Automation Options of your panel settings. It's a premium feature.

Votes

Opinion: +10
Upvotes: 11 91.66%
Downvotes: 1 8.33%

brittle wrenBOT May 1, 2022, 11:09 AM

#

Suggestion from crazyFranklin353#1187

i think creating /commands is a good idea, but please dont remove the "Create Ticket Button" u can add /close , /delete etc that would be good idea!

Comment from Yareaj_#4383 (ID 800452_1) • Sun, 01 May 2022 21:45:44 GMT

Slash commands are a planned feature, there are no current plans on removing buttons that's the core feature through which Ticket Tool works

Votes

Opinion: +5
Upvotes: 7 77.77%
Downvotes: 2 22.22%

brittle wrenBOT May 2, 2022, 6:35 PM

#

Suggestion from Lab#0001

Allow users to press another button inside the ticket to request language specific support. For example, german users should be able to press a button with a german flag. After that, only german Staff will have access to the ticket. This should be possible only inside the tickets and not in the regular panels.

Votes

Opinion: +14
Upvotes: 18 81.81%
Downvotes: 4 18.18%

brittle wrenBOT May 3, 2022, 11:33 PM

#

Suggestion from kdk.eth#4600

A system where when a user opens a ticket, the bot suggests them a solution before tagging support staff. The user then has the option between either closing the ticket, or open it and notify a member of support.

Votes

Opinion: +21
Upvotes: 25 86.20%
Downvotes: 4 13.79%

brittle wrenBOT May 4, 2022, 1:42 PM

#

Suggestion from JG101#4803

Add dank memer to the #🤖│bot-spam economy

Votes

Opinion: -11
Upvotes: 10 32.25%
Downvotes: 21 67.74%

brittle wrenBOT May 6, 2022, 10:29 AM

#

Suggestion from iTz AriaTM#7496

Add [USE_APPLICATION_COMMANDS] access to #🤖│bot-spam

Comment from Yareaj_#4383 (ID 812755_1) • Fri, 06 May 2022 20:53:35 GMT

Duplicate of [770811](#💡│suggestions message)

Votes

Opinion: +10
Upvotes: 11 91.66%
Downvotes: 1 8.33%

brittle wrenBOT May 9, 2022, 8:00 PM

#

Suggestion from zuae#0

for ticket tool bot there should be an auto delete when a ticket is closed

Comment from nightskycomet#0 (ID 822049_1) • Mon, 09 May 2022 21:15:33 GMT

this already exists. Check Two Step Ticket found in the general options of your panel's settings. It'll delete the ticket instead of closing it.

Votes

Opinion: 0
Upvotes: 4 50%
Downvotes: 4 50%

brittle wrenBOT May 10, 2022, 7:43 PM

#

Suggestion from kubik_1749#8174

Make slash commands for your bot, please.

Comment from Yareaj_#4383 (ID 824864_1) • Tue, 10 May 2022 21:30:43 GMT

It's part of the development plans and it's been worked on.

Votes

Opinion: +16
Upvotes: 19 86.36%
Downvotes: 3 13.63%

brittle wrenBOT May 11, 2022, 8:13 PM

#

Suggestion from ! miroxik74#3008

[Suggestion for Server] Adapt the public commands with a slash to only one channel. It will improve the convenience of using commands on the server. Note for admins: Server Settings-> Integrations-> select a bot-> change channels where we can use the command. An example is given in the screenshot in the link: https://i.imgur.com/nuODJxH.png

Votes

Opinion: -5
Upvotes: 1 14.28%
Downvotes: 6 85.71%

brittle wrenBOT May 12, 2022, 3:13 AM

#

Suggestion from NotReal#6193

(Suggestion) : I think that on the Website we can have to website in multiple languages.

Comment from Yareaj_#4383 (ID 828939_1) • Fri, 13 May 2022 03:08:41 GMT

It's a planned feature for the major update Battle is working on!

Votes

Opinion: +11
Upvotes: 12 92.30%
Downvotes: 1 7.69%

brittle wrenBOT May 15, 2022, 3:14 AM

#

Suggestion from NiteLiite#1952

The option to override User opened/closed permissions with Support team opened/closed permissions in the event that a support team member opened the ticket themselves, that way they aren't locked out of the ticket on-close if it's set to remove user view perms.

Comment from Yareaj_#4383 (ID 837556_1) • Wed, 18 May 2022 23:37:51 GMT

Be aware that due to the way Discord works, user based permissions will override the role permissions, that's what causes this.

Votes

Opinion: +5
Upvotes: 6 85.71%
Downvotes: 1 14.28%

brittle wrenBOT May 18, 2022, 4:52 PM

#

Suggestion from Fleet#9999

You Guys could offer custom instances of the bot or webhook panels for the premium bot which would give us a little more customisation. Would love to see it added :)

Comment from Yareaj_#4383 (ID 848444_1) • Wed, 18 May 2022 20:55:14 GMT

Thanks for your suggestion! Whitelabels are a planned feature for the major update our developer is been working on

Votes

Opinion: +10
Upvotes: 11 91.66%
Downvotes: 1 8.33%

brittle wrenBOT May 18, 2022, 10:43 PM

#

Suggestion from Bloom#9566

more colours for the buttons in ticket tool. Not only the basic colours, just some more variation. Or the ability to spin the colourwheel yourself. Must be easy to add it in there.

Comment from Yareaj_#4383 (ID 849373_1) • Wed, 18 May 2022 22:45:49 GMT

This is not a limitation on our side, it's Discord's limits, they only allow the 4 standard colors we have on the dashboard, that's why they are the only ones we offer.

Votes

Opinion: +3
Upvotes: 6 66.66%
Downvotes: 3 33.33%

brittle wrenBOT May 19, 2022, 3:10 PM

#

Suggestion from bowl#5253

auto mark new tickets as nsfw. Multiple times a day we have to manually set tickets as nsfw so members can send images without discord deleting them automatically.

Comment from Yareaj_#4383 (ID 851023_1) • Thu, 19 May 2022 21:31:16 GMT

Duplicate of [suggestion 543324](#💡│suggestions message)

Votes

Opinion: -11
Upvotes: 1 7.69%
Downvotes: 12 92.30%

brittle wrenBOT May 19, 2022, 8:27 PM

#

Suggestion from Maud_1#0772

have an option to close the ticket after a set amount of time in the Automation Options settings

Comment from Yareaj_#4383 (ID 851921_1) • Thu, 19 May 2022 21:53:21 GMT

Has been suggested before and the developer is looking to bring this feature back

Votes

Opinion: +18
Upvotes: 18 100%
Downvotes: 0 0%

brittle wrenBOT May 19, 2022, 9:42 PM

#

Suggestion from Conor.#3658

make the claim button and command free

Comment from Yareaj_#4383 (ID 852114_1) • Thu, 19 May 2022 21:47:25 GMT

Duplicate of [suggestion 608111](#💡│suggestions message)

Votes

Opinion: -16
Upvotes: 2 10%
Downvotes: 18 90%

brittle wrenBOT May 20, 2022, 1:49 PM

#

Suggestion from jg1014803#0

Remove #🤖│bot-spam slowdown timer

Votes

Opinion: -26
Upvotes: 1 3.57%
Downvotes: 27 96.42%

brittle wrenBOT May 20, 2022, 6:25 PM

#

Suggestion from fabbrocini#5437

Add an option of a different ticket limit for the support team role

Votes

Opinion: +7
Upvotes: 14 66.66%
Downvotes: 7 33.33%

brittle wrenBOT May 23, 2022, 1:49 AM

#

Suggestion from Deleted User a322233e#3591

Have the ability to log when a ticket has been claimed and who is was claimed by.

For example:
‘ticket-2717 claimed by @manic patrol’

Votes

Opinion: +28
Upvotes: 32 88.88%
Downvotes: 4 11.11%

brittle wrenBOT May 29, 2022, 4:02 PM

#

Suggestion from Ma$ta Ace#1511

maybe if you guys made youtube tutorials it would be very popular and successful?

Comment from Yareaj_#4383 (ID 881047_1) • Tue, 28 Jun 2022 16:01:06 GMT

Check out our revamped Ticket Tool YouTube Channel

Votes

Opinion: +23
Upvotes: 24 96%
Downvotes: 1 4%

brittle wrenBOT May 30, 2022, 5:08 AM

#

Suggestion from D-Des#7988

New feature like add button Create a Ticket to custom embed ( premium only ) like you can add a button to your embed but don't need to send a embed from panel

Comment from Simple#2000 (ID 883236_1) • Mon, 30 May 2022 06:26:19 GMT

If you mean adding the button to a custom message from ticket tool, even if it's not the panel message, that will be possible in the future. If you mean adding the button to a message from any other bot/user, that is not possible

Votes

Opinion: +3
Upvotes: 8 61.53%
Downvotes: 5 38.46%

brittle wrenBOT May 31, 2022, 7:10 PM

#

Suggestion from Ghost_97#8069

add dropdown tickets and make tickets create on threads, because threads dont get deleted just archived, so one person would just have 1 thread in the entire time that stay in the server, any time the person created a ticket it would re-open that thread (would change the subject in the name of ticket acording to the subject choosen)and moderation team could see everything said in those times that person needed support, the tickets would have the person name and subject, and subject change when another ticket with different subject was made

Votes

Opinion: -5
Upvotes: 10 40%
Downvotes: 15 60%

brittle wrenBOT Jun 2, 2022, 4:15 PM

#

Suggestion from Bassel#6600

How about an optional DM message from staff when closing a ticket? this message can be provided when closing a ticket
Examples:
"Your ticket has been closed due to no response"
"Your ticket has been closed, reported user has been banned"
etc, and as I said providing a message to the user would be optional when closing the ticket, so you don't always have to provide a DM message from the bot

Votes

Opinion: +15
Upvotes: 17 89.47%
Downvotes: 2 10.52%

brittle wrenBOT Jun 2, 2022, 5:09 PM

#

Suggestion from Deleted User 39bbc5d2#9150

Please add other options, lets say i have multi panels, if they choose one option
can i give them other options as well?
For example:
Troubleshooting - License key errors - etc
So they click troubleshooting then they get some more options to be more specific

Comment from Simple#2000 (ID 894241_1) • Thu, 02 Jun 2022 17:13:26 GMT

Custom Buttons with custom messages is a confirmed feature for the coming update 🙂

Votes

Opinion: +10
Upvotes: 13 81.25%
Downvotes: 3 18.75%

brittle wrenBOT Jun 2, 2022, 8:26 PM

#

Suggestion from vince.h#0

/transfer command so we can send tickets to another panel. (Which may have other staff team looking at it)

Votes

Opinion: +38
Upvotes: 40 95.23%
Downvotes: 2 4.76%

brittle wrenBOT Jun 4, 2022, 9:26 AM

#

Suggestion from wizardeel#0

add a shop item for unboat that allows users to add their own custom work/crime/slut

Votes

Opinion: 0
Upvotes: 11 50%
Downvotes: 11 50%

brittle wrenBOT Jun 9, 2022, 8:40 PM

#

Suggestion from HAROLD#0312

the reason why we open the ticket for the bot can be made a place to enter

Comment from Yareaj_#4383 (ID 916110_1) • Thu, 09 Jun 2022 20:40:57 GMT

The usage of modal inputs it's planned for the incoming update! smil

Votes

Opinion: +3
Upvotes: 6 66.66%
Downvotes: 3 33.33%

brittle wrenBOT Jun 9, 2022, 9:33 PM

#

Suggestion from rock#2302

Starboard for this server which also has a community with lounge, staff-chats, premium-chat, reviews and bot-cmds. Cool announcement or someone cool msg or a nice review or some meme can reach Starboard

Votes

Opinion: 0
Upvotes: 9 50%
Downvotes: 9 50%

brittle wrenBOT Jun 10, 2022, 4:31 PM

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Suggestion from NaviKing#3820

make the logs more clear. Right now it's not obvious that the author message in the embed is the person who performed the related action. Maybe something like this https://media.discordapp.net/attachments/776680605517742090/984850331181645924/unknown.png

Votes

Opinion: +12
Upvotes: 14 87.5%
Downvotes: 2 12.5%

brittle wrenBOT Jun 10, 2022, 8:39 PM

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Suggestion from Winterr#4077

Event Idea

I am not sure if this is still a thing on discord but you could start a discord activity like games.

Poker Night
Chess in the Park
Sketch Heads
Letter League
Checkers in the Park
Spellcast
Blazing 8s
Land-io
Putt Party

I found the article on discord so here you go https://support.discord.com/hc/en-us/articles/4422142836759-Activities-Experiment it seems like many events can be based off this

Votes

Opinion: +6
Upvotes: 16 61.53%
Downvotes: 10 38.46%

brittle wrenBOT Jun 15, 2022, 6:27 PM

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Suggestion from rock#2302

Welcome channel with pinging user ~~or Welcome DM~~ to tell people how to use the server. More like telling them to check #📂│information, use #📌│automated-support / #🆘│community-support / #🎫│make-a-ticket for help.

Votes

Opinion: -11
Upvotes: 6 26.08%
Downvotes: 17 73.91%

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Suggestion from Cephy314#0314

Add the ability to use the close command with a reason that will be appended to the ticket but also sent as a DM to the ticket opener so they know why the ticket was closed. Would be cool to also be able to set up a default notification as well for the ticket types.

Votes

Opinion: +20
Upvotes: 23 88.46%
Downvotes: 3 11.53%

brittle wrenBOT Jun 18, 2022, 4:22 AM

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Suggestion from !Ev'・𝗠𝗵𝗱𝗚𝗮𝗺𝗲𝗿𝘀#2006

الإدارة تواجه حاليا تكتات بامور تافهة لا تستحق مناقشتها حتى
اقتراخي هوة وضع امكانيت رفض انشاء التكت عن كريق عنوان يكتبه العضو لقبول انشاء التكت يكون بيه عن الشيء الذي يواجهه او حتى لمعرفة الشيء الذي يريد المساعدة بهي وان يعرف ازا هوة الذي يجب ان يتكفل بامور التكت او احد آخر من الإدارة
The administration is currently faced with trivial matters that are not even worth discussing My opinion is the possibility of refusing to establish the ticket through an address that the member writes to accept the establishment of the ticket, in which it is about the thing he is facing or even to know the thing he wants to help with, and to know what is the gap that should take care of the matters of the ticket or someone else from the administration

Staff Comment (ID 945942_1) • Sat, 18 Jun 2022 04:22:17 GMT

For a better explanation: Being able to preaprove ticket opening before they are created

Votes

Opinion: 0
Upvotes: 13 50%
Downvotes: 13 50%

brittle wrenBOT Jun 19, 2022, 5:26 AM

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Suggestion from devtechnova#8476

After click a panel button, the message simply says "Ticket created" with a channel link. It's obvious to many that they need to click the channel link, but I have a lot of members that are not very familiar with Discord or a ticketing system. Suggesting that this message be changed to "Click here to access your ticket: " (followed by channel link).

Votes

Opinion: +41
Upvotes: 41 100%
Downvotes: 0 0%

brittle wrenBOT Jun 26, 2022, 4:53 PM

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Suggestion from flickZzツ.#9113

Also ich wollte fragen, ob man eine Nachricht schreiben/einstellen könnte, dass genau nach einer Stunde der Bot im Offenem Ticket schreibt: "Das Support Team wird sich bald bei Ihnen Melden, haben sie noch ein wenig Geduld. oder "Es scheint so, dass die supporter momentan nicht online sind, bitte habe Nachsicht wir werden uns in kürze bei dir Melden.

Staff Comment (ID 970019_1) • Sun, 26 Jun 2022 16:53:31 GMT

Translation:
It would be nice if you could set up a message that the bot sends in tickets when they aren't handled after one hour, such as "The support team will get to you soon, please be patient" or "It appears that the support team is currently not online, please excuse any inconveniences".

Votes

Opinion: +40
Upvotes: 42 95.45%
Downvotes: 2 4.54%

brittle wrenBOT Jun 28, 2022, 6:36 PM

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Suggestion from C♣#2717

Provide bulk support for the $add command - it currently only allows to $add one member at a time.

Votes

Opinion: +32
Upvotes: 32 100%
Downvotes: 0 0%

brittle wrenBOT Jul 1, 2022, 4:52 PM

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Suggestion from aaronxyas#1263

Discord Suggestion: Allow boosters to change they’re nickname.

Votes

Opinion: +28
Upvotes: 33 86.84%
Downvotes: 5 13.15%

brittle wrenBOT Jul 4, 2022, 8:12 PM

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Suggestion from rock#2302

Reaction/Button Role for accessing General Category so only users interested in chatting use it and others automatically move to support channels.

Votes

Opinion: +6
Upvotes: 14 63.63%
Downvotes: 8 36.36%

brittle wrenBOT Jul 9, 2022, 1:13 AM

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Suggestion from Waffles#1000

A notify command which DM’s the ticket opener that there is an unanswered response

Votes

Opinion: +52
Upvotes: 54 96.42%
Downvotes: 2 3.57%

brittle wrenBOT Jul 10, 2022, 4:14 AM

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Suggestion from iman#6453

Thread tickets capability. In large servers sometimes text channel limit is very valuable and having the option to use threads instead of channels would be very nice (I had to code my own thread ticket bot for the high traffic ticket subjects to avoid server channel cap)

Votes

Opinion: +46
Upvotes: 50 92.59%
Downvotes: 4 7.40%

brittle wrenBOT Jul 15, 2022, 8:37 PM

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Suggestion from Deleted User a1c89a93#0486

Periodic panel creation (the ability to setup a panel that will create itself each N mins in a chan) OR the ability to attach a panel to every messages of a given user, That way in public chans we would be able to send periodic messages like "Don't find what you need? Try our premium services" or "Need assistance? contact staff" without needing that users goes to a specific channel.

Votes

Opinion: +18
Upvotes: 23 82.14%
Downvotes: 5 17.85%