🆘│community-support

[candid shoal]

"Create a ticket" button

[limber portal]

Use the blue "send" button under the panel name in the dashboard to send the panel

[candid shoal]

Thank u so much bro

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[modern bloom]

Hi Support Team, within the Linea Voyage I lost all my collected XPs from yesterday to today. In my Profile there are two accounts connected and I don't know why. If I connect my origin Metamask wallet, used for the Voyage, Intract will ignore this and shows the zero XP value of the second wallet. How can I switch to my original wallet and continue to work with my over 4000 XPs which I collected so far?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[turbid yarrow]

What does that have to do with tickets?

[pseudo ravine]

It doesn’t, hence the message from @humble sequoia

[wheat rose]

What is the cause of this problem?

[wooden forge]

hi there, so I have tried to set up the dropdown style but it isn't working, can anyone help?

[wild spire]

the color code of one of your messages is invalid.
I assume panel or ticket message.

[jade topaz]

Hello, have you tried to send the panel after configuring the dropdown?

[drowsy monolith]

I have problem, nova laucher says error while installating presidio, during a webclinet, what is this ? pls help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wooden forge]

how do i do that?

[jade topaz]

^^

[wooden forge]

nvp

[jade topaz]

Simply press send from the panel dashboard

[wooden forge]

cool thanks!

[jade topaz]

no worries

[wooden forge]

how can i make all these have the support tickets panel too? its not showing up

[jade topaz]

You must specify the panels created previously

It is necessary to create several panels

[wooden forge]

ah so i gotta create multiple, okay

[fierce zodiac]

hello! I have a question. I have ticket tool premium and whats happening is, when we close and press delete button in a ticket, the ticket goes into closed tickets category but the channel itself isnt deleted by the bot, only the internal content of the ticket is

are there any solutions to this?

[pseudo ravine]

Hey there. You have Storage Mode enabled

[fierce zodiac]

oh! thanks, found it

[steep yew]

i need help

[pseudo ravine]

You can go to the Dashboard > Server Configs > Server Storage Options > Disable it

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[steep yew]

i created a account and

i tryed to log into nova but it says im permanantly banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steep yew]

but i never played

hello?

[jade topaz]

read the message above

[steep yew]

how can i close the ticked

its my first time using discord

[pseudo ravine]

This isn’t a ticket, it’s just in the embed because most times it happens in tickets

[steep yew]

what should i do?

[pseudo ravine]

You don’t need to do anything

[steep yew]

what i need to do if i wanna plaay nova?

it says im banned but i never played

[jade topaz]

You won't get any answers from Nova, since we can't help you with this topic 🙂

[sick jungle]

Any1 knows why this error appears when i try to send my tickets?

[steep yew]

okay but thank U for ur help:(

[digital stone]

Hello! So I’m admin in a server and they have ticket tool in thier server. It looks messy so I was going to setup the drop-down panel. But it doesn’t show in the dashboard. The role I have has the administrator permission please help me

Oh nvm

[jade topaz]

You must specify the role of the dashboard so that you obtain the rights to modify TT

[digital stone]

Ohhhh ok

Tyyyyyy

[jade topaz]

no worries

[lyric quartz]

is anyone else getting this issue ?

[untold olive]

Ticket Tool down again?

[limber portal]

For anyone enquiring, ticket tool is currently restarting as of #📣│bot-news

[untold olive]

Yes I cant open or close tickets @lyric quartz

[limber portal]

Keep your eye on that channel to see when its back online

[untold olive]

It says back online there, but its not working

[pseudo ravine]

Premium is online

Primary isn’t yet

[limber portal]

As I said keep checking #📣│bot-news , just as the bot is displaying online does not mean it is entirely functional yet

[humble pike]

The ticket tool just went offline

[pseudo ravine]

#📣│bot-news

[limber portal]

ticket tool is currently restarting as of #📣│bot-news

[humble pike]

And I tried to invite it again on my server

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[high vale]

are there ways to recover a ticket that wasnt transcript saved at all or nah

[tacit birch]

Hiii is there a way for transcripts tickets to not expire in 14 days? As in the link to it?

[jade topaz]

I just created a ticket for the same thing lol and this was my response (quoted from the guy):

"After the 14 days if the link is still valid, it will give you the same link for another 14 days whenever you press the button.

If the link is no longer accessible/dies...etc, a new link will be generated"

[tacit birch]

Ooooo perfect thank you so much 😭

@jade topaz thank you :penguinlove:

[iron night]

Gave +1 Rep to @floral copper

[lament steppe]

Hey.

I see we both came looking.

[halcyon fern]

Hello new to this server! I started setting up the ticket tool support on my discord server. After going through the set up and testing it. I got the "failed to create" and "category issues" message. Is the reason I'm having this message because the bot is offline or a different matter?

[golden wigeon]

How do I invite the premium bot when I have premium?

[halcyon fern]

Nvm was able to fix it!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[idle flint]

See above 😊

[limber portal]

Hey, unfortunately not

[limber portal]

Hey, the new workaround introduced in #📣│bot-news means that only the newest link will be shown to you, not one thats expired

[limber portal]

Hey,

Can you run /debug in your server and send me the link

[halcyon fern]

No need got it working earlier. I just needed to adjust the permissions.

[limber portal]

Glad u got it fixed

[jade topaz]

Hi there, which channel can I open a ticket?

[limber portal]

In this server you can make a ticket in #premium-tickets

[jade topaz]

ty

[limber portal]

[thorn axle]

Hello! My members arent allowed to open tickets, does anyone kno why?

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[somber gyro]

Hey, I see that transcripts now give a link that expire in 14 days. Is there a way to keep the transcript permanently?

[limber portal]

Hey, the new workaround introduced in #📣│bot-news means that only the newest link will be shown to you, not one thats expired

[hardy shale]

Hello, I have a server with a friend of mine. We have a ticket system but whenever someone opens a ticket. Everyone can see the ticket. I already tried editing the everyone role and another role for my buyers. But it still doesnt work.

[limber portal]

Try Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

[somber gyro]

Ah, so the transcript remains forever, just a new link every 14 days, right?

[hardy shale]

ty 🙏

[iron night]

Gave +1 Rep to @limber portal

[hardy shale]

i tried but it still doesnt work

it says the tickets arent synced with the category perms

[limber portal]

Correct

[honest patrol]

Heya - just real quick in that regard:
The old transcript links are unaffected, aye?

[limber portal]

Are you using the view as role feature to test this?

[limber portal]

I believe they aren’t affected yeah

[honest patrol]

Cheers. Let's hope that then 😄

[limber portal]

Even if they are, the html file would still work as intended fyi, the issue only occurs with the direct link

[honest patrol]

Well, just if that link thats embedded in here, doesn't work anymore, we can't request a new one for old ticket types 😄

[terse dagger]

[honest patrol]

That embedded link I mean. But I just hope that it will not be removed 😄

[limber portal]

Yeah, if it does you’ll just have to download the attached file

[terse dagger]

@limber portal

[limber portal]

Do you need help?

[spark arrow]

hi wasnt ther a option so the bot contacts the supporters if a ticket is created ?

[restive condor]

Hey there! As in, ping the support role in the ticket?

[spark arrow]

ye like ping the support if ther is a new ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[restive condor]

See above.
Use the instructions on how to ping roles in your Dashboard > Panel Configs > Messages > Edit Ticket Message

[hardy shale]

Why can everyone see my tickets when i edited the category and the tickets permissions so no one can see them but it still says permissions not synced

[limber portal]

Are you using the view as role feature to test this?

[hardy shale]

Yes

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Dec 9, 2023, 1:44 PM

[limber portal]

^^

[hardy shale]

OHHHHH TYSM

[limber portal]

Np

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[lapis grove]

مرحبآ

احتاج مساعدة

Hello, I need help

How can I do the same as this?

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[limber portal]

^^

[lapis grove]

Thx

[flat marsh]

Всем привет Помогите бот тикет настроить

[frail sail]

I have forgotten my username and password so can't get on Wm app

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lapis grove]

How do I make a language Ticket Tool Arabic

[gentle harbor]

Anyone know why the transcript links expire now?

[pseudo ravine]

#📣│bot-news message

[jade topaz]

/invites

[limber portal]

Do you need ticket tool help?

[finite badge]

why does ticket tool not send the panel to the channel i assigned it to?

it has the appropiate permissions and everything

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fathom trout]

I cannot open more than 1 ticket. How to make adjustments on the panel

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[topaz thunder]

how do i change the roles which can see a ticket

[empty flower]

Is there a way we can export the html file instead? #📣│bot-news message

Have it saved as an attachment to the id?

[limber portal]

You can download the file, however the direct link still works fine from the button as of the update

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

^^

[empty flower]

Yea not really though, because we have to send that transcript around and it gets filed. So it expiring in 14 days, really doesn't do any good.

[limber portal]

Unfortunately there’s nothing the devs can really do about it as it’s a global discord change

Your best bet is to download the html file and send that to whoever / whereever needs it

[empty flower]

yea thats why it should just come with an auto file download attachement. It's not hard to do.

[limber portal]

i'm not 100% sure what you mean, you can download the file with the download button (see attached)

If i've misunderstood you can just upload it as a suggestion regardless with s!suggest in #🤖│bot-spam

[stone nebula]

Bonjour vous êtes le support ?

[shut bolt]

So it expiring in 14 days, really doesn't do any good
The file does not expire. What Discord did is make the links to file expire upon a timeframe, in this case 14 days, the file is still available you just need to get a new URL to it

[empty flower]

yea the link expiring

not going to constantly update when it gets deposited elsewhere, if i can download html, then move it to a hosted platform and link from there - ez

might just have to bot to automate it

[shut bolt]

Yeah you can download it. And sadly this is just the bot adapting to the decisions Discord made, not really a call we took

[empty flower]

Yeah for sure, just sucks 😂

[stone nebula]

Où est le support oh my dog please

[vale moth]

I have question. Can I get more forms then 5?

[jade topaz]

Quel est ta demande ?

[stone nebula]

Par rapport à des bannissements 😅

[limber portal]

Hey, unfortunately 5 questions is the limit per form

[jade topaz]

Si tu n'a aucune demande ou besoin d'aide par rappport au bot @pseudo glen, ont ne pourras pas t'aidé 🙂

[stone nebula]

Je dois allez ou ? Je ne sais pas du tout qui contacter

[vale moth]

ah

[jade topaz]

Pas ici en tout cas, chercher par toi-même 🙂

[humble pike]

How do I prevent members from closing their tickets? Like only I can do it as admin

[limber portal]

Dashboard > panel configs > buttons > edit close ticket button > enable support team only

[humble pike]

Ty

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

[oak echo]

Transcript will be deleted after 14 days?

[limber portal]

Why is ticket tool saying my transcripts will expire?

👉 Recently a change within discord resulted in ticket tools transcript links expiring within 14 days.

👉 To counter this, an update #📣│bot-news message was pushed meaning that ticket tool will now only show the most up to date link. This link will regenerate after 14 days and the transcript will still be viewable.

👉 In short, the link itself will expire after 14 days but at that point ticket tool will generate a new one for you to use

[oak echo]

Thanks you ! ❤️

[limber portal]

Np

[rapid sinew]

Hi! I have an issue going on with the bot, I followed a Tutorial on Youtube but it says its undefined when I go to set it up, what have I done wrong? 🙂

[pseudo ravine]

Hey there. Could I get the server ID

[rapid sinew]

As soon as I figure out how to do that, sure lol

[pseudo ravine]

You can run the /id command

Or send the server name

Either one works

[rapid sinew]

yea, I screwed something up, this is what I got: The application did not respond

[rapid sinew]

Nexuria is the server name

[pseudo ravine]

No worries

Only the emoji needs to be here

[rapid sinew]

where was that located?

[pseudo ravine]

Dashboard > Buttons > Create Ticket

[rapid sinew]

Found it

[rapid sinew]

so how do I know if this worked now? found the right place to put this message.

[pseudo ravine]

Re-send the panel

[rapid sinew]

okay, did that 🙂

[rapid sinew]

Woo! it worked ! 😄 thanks so much ❤️

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[rapid sinew]

I am so glad someone could 🙂 I knew I messed up just didn't know where lol

[pseudo ravine]

[rapid sinew]

https://www.youtube.com/watch?v=lz3VR4ptqhU This tutorial really helped me, I think it should be shared here. could you suggest it to the others?

[pseudo ravine]

We have our own setup guides

[rapid sinew]

ah. 🙂

[gentle harbor]

Dont suppose u know when the transcript link expires can a new one be made?

[pseudo ravine]

Yes, it should

[gentle harbor]

perfect thank u so much

[pseudo ravine]

You’re welcome, glad I could help!

[true kayak]

How can I put more than one button on the ticket embed?

[restive condor]

Hey there! See below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ashen dagger]

Can somone help please

[idle flint]

Run a $debug command in the same channel

[idle flint]

Bot is missing the Send Messages permission in that channel

[ashen dagger]

I got it thanks

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[low otter]

Ребята есть кто русский ? мне помощь нужна (на 10 минут) что бы разобраться в тикет боте кто может помочь ?

[jade topaz]

hi, do you understand english, maybe i can help you

[low otter]

No, I don't know English at all.

[jade topaz]

Too bad, unfortunately there is no Russian support team here

[cloud dome]

It was the channel perms

[low otter]

maybe he knows Russian?

[jade topaz]

Probably

Write your problem using a text translator, maybe I can help you

[low otter]

I don't seem to have any problems, I just need someone who knows Russian and understands the bot so that I can understand how the bot works, we have a lot of videos with your bot on YouTube, but due to the fact that the video has an old menu, it's difficult for me to figure it out This

[jade topaz]

Very good, in this case I suggest you open an English support ticket (#🎫│make-a-ticket) and ask for someone who speaks Russian, they will surely be able to help you

[low otter]

Oh thank you

[queen jungle]

@iron night @humble sequoia

[jade topaz]

does anyone kown how to do this

how do i add (Please only create a ticket if you are certain you want to purchase something!) under create a ticket react with 📩

[limber portal]

You can edit that message in dashboard > panel configs > messages > edit panel message

[jade topaz]

thx

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[jade topaz]

sorry umm i done it but it still look like this

[limber portal]

You need to resend the panel

[jade topaz]

thx it is fix workign

[iron night]

Gave +1 Rep to @limber portal

[narrow jackal]

What do we put in additional roles in ticket tool.

[limber portal]

You don’t have to put anything there, it’s just for if you want a certain role to have different permissions to the base permissions

[narrow jackal]

Oh thanks!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[jade topaz]

Hmm

[limber portal]

Do you need ticket tool help?

[jade topaz]

Can I get bot code

Program

[limber portal]

Ticket tool isn’t open source

[jade topaz]

🤔

[jade topaz]

Hmm can I get self hosting?

[limber portal]

That isn’t offered either

[quiet socket]

Hello, I was able to set up 1 ticket tool in a channel using /setup. Now i want to setup another ticket tool in another channel but i already tried multiple times and it is not creating the ticket tool. Please help me

[limber portal]

You can create another panel from the dashboard, ill attach the guide below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[quiet socket]

Oh yea, that was easy. Thank you

[limber portal]

np

[wintry moon]

Hi, does anyone know why all my members get a notification when a support ticket is closed please?

[limber portal]

What do you mean by notification? You mean that ticket tool sends a ping when a ticket a closed?

[wintry moon]

Yes to everyone in the group?

It used to only send it to the person in the ticket

[limber portal]

Can you please send a screenshot of the ping so I can try to understand better

[wintry moon]

yes I've just asked someone now as I'm about to close a ticket

[limber portal]

Alright feel free to ping me when you have it

[wintry moon]

https://media.discordapp.net/attachments/895038302418272259/1183421360396046406/Screenshot_20231210_145301_com.huawei.android.launcher.jpg?ex=65884607&is=6575d107&hm=e3fac28acaaa20f9eaeea8c318fc02d1bdcdf57a8bf08edafa180f426bb0e298&

So that's a user that has just got that notification of a ticket I've closed that was nothing to do with him.

I'm assuming I've set something up incorrectly but not sure if it's only started happening since this last update so I've asked the question.

Having awful trouble with Discord since this last update tbh.

[limber portal]

Seems like you just have discord notifications set to all messages on your transcript channel

Ask them to Right click the channel they received the notification from/ press and hold if on mobile, click notification settings, and change it to @mentions only

[wintry moon]

Thank you 😊

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

It may also be a server wide thing so if that doesn’t work get back to me and I’ll give you some extra steps

[wintry moon]

Great. Appreciate it.

[queen jungle]

I cant Go on

[wild spire]

“Wähle einen server”

[queen jungle]

Da ist keiner zur Auswahl

[wild spire]

Wo willst du den Bot dan hinzufügen ?

[queen jungle]

Ich habe einen Server ausgewählt. Der verlangte, das ich noch verifiziere

[wild spire]

Verifizierung schlägt fehl oder?

[queen jungle]

Ja

Ich soll das mit den Ticket machen, habe ich so verstanden

[wild spire]

#1183343313143730176 Du hast eine ticket.
Bitte send mich einen Screenshot

[queen jungle]

Ich weiß. Aber bisher kam keine Hilfe

[wild spire]

Ich habe vor ein paar Stunden geantwortet 😂

[queen jungle]

Sorry, das ist für mich sehr verwirrend

[wild spire]

Kein problem.
Send mich einen Screenshot von diese fehlermeldung bei verifizieren

[autumn mortar]

wondering about the trascripts expiring

will that still happen with the button? as we really need to keep access to our transcripts to keep records of our ban appeals

[limber portal]

Why is ticket tool saying my transcripts will expire?

👉 Recently a change within discord resulted in ticket tools transcript links expiring within 14 days.

👉 To counter this, an update #📣│bot-news message was pushed meaning that ticket tool will now only show the most up to date link. This link will regenerate after 14 days and the transcript will still be viewable.

👉 In short, the link itself will expire after 14 days but at that point ticket tool will generate a new one for you to use

[fair frost]

When I close a ticket, the ticket deletes instantly. How do I make it show the support team ticket controls

[restive condor]

Hey there! Enable Two Step Ticket at your Dashboard > Panel Configs > General

[fair frost]

Ok

Thank you

[harsh dune]

hi i want bay key

[limber portal]

You are in the wrong server

[silver dune]

because i can't see my bot in maneger

[limber portal]

Can you please clarify the question?

[silver dune]

it's just that when I go to dashbord I don't see my bot even removing it or logging out and logging into my account is a bug I think

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

Check out

[limber portal]

Can you run $debug in the server that you are trying to access the dashboard of please

[silver dune]

yes

[limber portal]

You don’t have the required permission to access the dashboard, you need

• The administrator permission

• A dashboard role preconfigured by the owner / someone with permission in the dashboard

[silver dune]

ok

[long finch]

How long does it take to respond?

[limber portal]

How long does what take to respond?

[long finch]

Yes

[long finch]

I wrote to him like this one day and he didn't respond.

I need help please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Read above, the reason why we are not responding to you :)

[long finch]

That doesn't make sense, I already gave an explanation, it's from the game Demon Slayer Ashes

[jade topaz]

You are on the wrong server.

[long finch]

OK thanks

[jolly loom]

Hello guys, who can help me with tickets?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jolly loom]

I have such a problem, I have set up the ticket tool, but for some reason other roles see tickets, can close them, cannot create tickets(

[limber portal]

Well,

For everyone being able to see tickets Try going to Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

For nobody being able to create tickets do they receive the 'you don't have permission to use this' notification?

[jolly loom]

Yes, when they click on create ticket, they get the message "you don't have permission to use this"

[limber portal]

Try Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

pasted the wrong thing

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

@jolly loom ^^

[jolly loom]

Thank you so much, everything is working now!)

[limber portal]

Amazing, no problem

[jolly loom]

Sorry, there's another question, but how do I make sure that other roles can't delete tickets?

[limber portal]

Dashboard > panel configs > buttons > delete ticket > you can set allowed roles and disabled roles in the box provided

[jolly loom]

Now everything is working for sure, thank you again)

[jade topaz]

is there a possible way for only certain roles to delete messages and only allow other roles to save transcript?

[vocal nymph]

Is there a way to link two servers in way that when a user submits a ticket on a nother server it pings our ticket service bot as well?

[ionic path]

You can manage the roles permissions by going into the "Permissions" settings in your TicketTool's dashboard.

To manage who can transcript tickets, you can select the roles you want from going into Buttons, Transcript.

[ionic path]

Unfortunately no, this is not possible but you can make it so it pings the support team in the channel the ticket got created in.

[jade topaz]

Uh, i cant find it 😅
Can you tell me what the permission is called? Sorry im not that good at english.

[ionic path]

When you open the dashboard, there should be an option called "Permissions". There, you can manage what everyone can do when the ticket is either opened or closed with the corresponding buttons.

[valid quail]

Question. How can I keep ticket tool from renaming tickets when I close them?

[limber portal]

Dashboard > panel configs > ticket > ticket closed channel name (note: this is a feature)

[valid quail]

Right. But what needs to be in that selection to prevent renaming? Just keep it blank? Or is there a <current ticket name> sort of command? (Sorry if this is a dumb question)

[limber portal]

You would set it to the same thing that the ticket opened channel name is, you can copy it from the box above

[valid quail]

OK so what if I rename almost all my tickets to custom names on the fly. I am trying to prevent reversion to the default ticket name. I would like to be able to name the individual tickets, and keep that name when closed. For organizational purposes

[limber portal]

Ah I understand

1 second let me check something

@valid quail Leaving the ticket closed channel name box empty will make the name not change when it’s closed

[valid quail]

Thank you!!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[vestal acorn]

how do I make it so that when I click create ticket a popup appears with textboxes

so the person creating a ticket can answer a few questions

[cursive phoenix]

read the info below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[vestal acorn]

thanks big bro

[iron night]

Gave +1 Rep to @cursive phoenix

[vestal acorn]

whats best practice for archving tickets?

[cursive phoenix]

im not support and not really good at explaining but there is a transcript option.... premium allows automatic transcripting without premium you will need to manual do transcripts

[vestal acorn]

gotcha and they send to ur inbox or to a seperate place in the server?

[cursive phoenix]

you can have a channel on your server they go to

[late linden]

help me

[jade topaz]

hi, I will redirect you to this message: #🆘│community-support message

[late linden]

yes

i open ticket

[jade topaz]

no worries

[late linden]

hay this is big report

bug

help me my post

[jade topaz]

What is your problem ?

[late linden]

you can see in post

[cursive phoenix]

@latent dew see below

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[latent dew]

1 month?

[cursive phoenix]

you will need to buy a min of 3 months this method

[latent dew]

..

[cursive phoenix]

sorry this is the only other way besides buying directly with discord

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

@hardy nexus ^^

[hardy nexus]

thank you<3

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[cloud agate]

How to make it so that when a ticket opened a specific role that I want will be pinged

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[cloud agate]

Thankd

[somber remnant]

/help

help

[ionic path]

Hey there! What do you need help with?

[somber remnant]

?

[ionic path]

TicketTool needs the ViewChannel permission in the channel you are triggering the command into in order to respond.

[somber remnant]

?

[ionic path]

Try adding administrator to TicketTool in that category and see if that works.

[somber remnant]

Thanks

[ionic path]

No problem!

[hard notch]

/setup command is not working

[ionic path]

Hello! Is it only the setup command or every command?

[hard notch]

just the configuration command, I have Ticket Tools now installed on this server

[ionic path]

You may want to open a request in #1020426768450080899 or wait until a support member responds here.

[jade topaz]

hi, Run a $debug command in the same channel

if the command does not respond, it is simply that the bot does not have permission to speak in the channel

[slim forge]

Hi

[ionic path]

Hey! What do you need help with?

[jade topaz]

Hi

[limber portal]

Hi, do you need help?

[jade topaz]

Yes, actually i have set up ticket tools on my group recruitment discord for a game, and I would like when someone opens a ticket to include only the "moderators" of the server as well as the person having opened it and not all the members of the server, if you could enlighten me on this. 😅 Thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

If everyone can see your ticket, Try Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

[jade topaz]

Omggg thank you sooo much ❤️

[iron night]

Gave +1 Rep to @limber portal

[toxic flame]

Hi

[limber portal]

Hey, do you need help?

[toxic flame]

No

[limber portal]

Please use #💬│general-chat then

[toxic flame]

Sorry

[limber portal]

No issue

[autumn yacht]

Hi guys! Do you know how to get ticket tool to send a message that tells people how to verify?

So far it sends the message once the ticket is opened but it's not in the chat.

[limber portal]

Send the panel to a channel with the ‘send’ button under the panel name

[slim forge]

I have problem whit me second accunt

[ionic path]

What's your issue?

[slim forge]

Yes

I have 2

[ionic path]

yes?

[ionic path]

Okay, what's your issue?

[safe current]

Hello i have a problème with my account i really need help i sent an email but not reply it’s urgent

[limber portal]

Hi, you are in the wrong server and we cannot help

[safe current]

Okay how can i contact them ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[safe current]

Okay

[slim forge]

I made a nitro but it doesn't work

I don't know why

I paid twice but nothing pass

[limber portal]

@slim forge please read this

[slim forge]

I looked on my other account you know very well that I'm not here to disturb you

Look at my profile and you'll know since when I've been at the discord @limber portal

[limber portal]

We cannot help with nitro related enquiries here, this server is for ticket tool enquiries

[slim forge]

I apologize for disturbing you

Can you tell me where I can see?

[limber portal]

No issue

I would advise contacting discord support as there is nothing we can do here

[dapper tree]

how can i see closed tickets when i dc administrator?

[ionic path]

If you have the corresponding role for the permission or simply are administrator, you should be able to see any closed tickets in the authorised category or in the top if you haven't authorised a category.

[dapper tree]

I am the owner of the server. and I can't see the room anywhere.

[ionic path]

That means that there isn't any closed tickets. Are you sure you pressed on the "Close" button and not on the "Delete" button?

[dapper tree]

idk, this ticket make my moderator 😄

and when ticket is deteted, is there no way to see him? 😄

[ionic path]

No, when you delete a ticket it has been deleted fully as a channel.

If you are sure you are pressing Close instead of Delete, you may have 2-Step Ticket on in the TicketTool Dashboard (General Settings).

[austere tapir]

is there a way to get ticket tool premium for free?

[limber portal]

Hey, voting has now been discontinued so the only current way is through economy - run .shop in #🤖│bot-spam

[urban kestrel]

How do i un subscribe to ticket tool premium

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

^^

[lyric quartz]

timing on that is a bit bad lol

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

@urban kestrel apologies, thought you said something else

Guide is here ^^

[mellow sail]

I am trying to have my bot react to Ticket Tools messages. For example, if the user types in verifiy when creating the ticket, I want my bot to give a spiel on what to do. However, I'm having troubles because my bot is not seeing Ticket Tool's message. Has anyone done this before?

[limber portal]

Hey, this seems more like a coding question and we can’t directly help you with that here

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

read the message above 🙂

[mellow sail]

You're right, it was a mistake in my code :)

[jade topaz]

What did you talk about?

[jade topaz]

read here

[topaz furnace]

is there a way i can go back to the direct transcripts the "use button" transcript is just awful

[limber portal]

Without the button, the link would expire after 14 days and there would be no method of retrieval

And it is still a direct transcript, you just have to interact with the button to get the newest link

[topaz furnace]

well yea ik but it dont even work half the time

[limber portal]

Can you be more specific?

[topaz furnace]

says use button i use it i go down to see most recent message and the transcript aint even there

[limber portal]

The transcript will appear as an ephemeral message like shown

[topaz furnace]

yes i know

it dont do that thats what im saying

[limber portal]

Well,

I’ve personally never experienced this and I haven’t currently seen anyone else report it, so it may either be you accidentally dismissing it or a discord issue with the button

[topaz furnace]

i have to manually download every trasncript insted of just eaisly clicking "direct transcript"

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[scenic plinth]

Also stated with your [review](#1183906433520111617 message), we don't anticipate or plan the return of the direct links feature because of the Discord API enforcement update.

[subtle sundial]

hello! i want to ask how to prevent people from closing a ticket? i want my staff team members only to be able to close the tickets. thank you

[analog carbon]

I also have the same question as @subtle sundial I only want my staff team to be able to edit tickets. I want my members to be able to create a ticket, and request to close, nothing else

[vale gust]

Ok so I invited the premium bot to my server but “Ticket Tool#6207” doesn’t show up in the list to choose from. It’s just Ticket Tool White and Ticket Tool Gold. Is the gold one the one I choose instead?

@subtle sundial @analog carbon you have to edit the buttons. I literally just set all that up for my server.

[ionic path]

Ticket Tool Gold is the premium bot you are looking for, I'm pretty sure they change discriminators depending on the server.

[vale gust]

It’s the same discriminator as in here.

But thank you for the answer.

[ionic path]

Then what was your question? Sorry if I misunderstood.

[cursive phoenix]

@ionic path in the future please use #🤖│bot-spam for bot commands (you did the suggestion in #📈│reviews and not #🤖│bot-spam )

[ionic path]

Alright, sorry. I just did it to look at the person's message directly

[cursive phoenix]

no worries

[vale gust]

In the instructions it says to choose “Ticket Tool#6207” in the list but it doesn’t show up in the list to choose from. It just says white and gold. My question is, is the ticket tool gold the same thing as ticket tool#6207

[cursive phoenix]

the gold bot is the premium bot yes

[ionic path]

"Ticket Tool#6207" is the username of @humble sequoia, it is visible under its display name, which is Ticket Tool Gold | Premium Bot.

[cursive phoenix]

I can see the confusion, but it does say premium required for the gold bot

but yeah gold = premium sorry for any confusion

[vale gust]

No worries! Thank you for the clarification.

[iron night]

Gave +1 Rep to @cursive phoenix

[vale gust]

Also thank you as well for the assistance

[ionic path]

No problem 👍

[valid quail]

Question

How do you role-lock an open ticket button?

[ionic path]

Dashboard → Button Settings → Re-Open Ticket (Edit Button) → Disabled Roles

[valid quail]

How about the initial panel for opening a ticket? Will the above prevent that as well?

Oh I see

Thank you!!

[ionic path]

In the button settings, you can choose what buttons you want (opening, closing, moderator panel buttons etc.) and change the role requirement of them. It won't affect anything else, only the settings you've changed

[valid quail]

Thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

No problem!

[limber portal]

You can edit the button permissions in dashboard > panel configs > buttons

[stoic sentinel]

Hey all, was wondering if it's possible to implement a user survey once the ticket has been closed + keep some simple stats
i.e. the ticket has been closed, please rate your experience with 1-5 stars
then the bot is posting daily/weekly averages in a separate channel of choice?

[limber portal]

Hey,

Unfortunately not possible currently but support has said it’s on the roadmap (no ETA tho)

[stoic sentinel]

sadge

thanks @limber portal

[limber portal]

np

[jade topaz]

كيف اقوم بعمل قائمة لاختيار نوع التكت ؟
How do I make a list to choose the type of ticket?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

^^

[jade topaz]

thx

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

[undone loom]

i need halp

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[undone loom]

somwone can halp me

the game dont working

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

^^

[undone loom]

how i can use my ticket

[limber portal]

Can you please be more specific?

You can make a ticket in this server with #🎫│make-a-ticket, but they can’t help you with any game related enquiries

[wild spire]

I love how thats now standard in ur message

[limber portal]

Can you run $debug please

The bot is missing the send messages permission in the channel

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

I’d advise setting up from the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

All of this should help^^

[waxen cairn]

what is default prefix? i cannot use / commands

[limber portal]

$

[waxen cairn]

tysm

[limber portal]

Np

Well, you have to set each one up

Start with 4 and work your way down to 0

[pure shard]

hey, can you add custom emojis with ticket tool. for example you have a custom emoji within ur server that you added from the emojis settings in ur server settings, can you do :<youremojiname>: will it appear on the button when creating a ticket

[limber portal]

Hi, yes you can

you need to put it in the emoji format: <:name:id>. You can find the id by doing $ID emoji in your server.

[pure shard]

Thanks, also when I want to customise the Message Panel it doesnt let me write any more, is that because there's a certain number that you can type upto?

[iron night]

Gave +1 Rep to @limber portal

[zealous moon]

1

[languid lynx]

??

ابي العرب

@normal vine

[ionic path]

Hello there! Please try using $debug and see if the bot answers.

[limber portal]

There is a character limit for non premium servers

[pure shard]

oof :(

[iron trench]

??

[pure shard]

give them admin perms via server settings

[iron trench]

seems to have issued the license

[spring badge]

البوت في السيرفر مش شغال

مش ىاضي ينفذ الامر ممكن حل

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

Has this been resolved?

[iron trench]

no

wait

[limber portal]

Can you please run $debug in that channel and let me know when done

If the bot doesn’t respond, /debug as well

[iron trench]

This channel isn't a ticket. what to do ?

[limber portal]

You can’t run ticket related commands in non ticket channels

[iron trench]

how to create a channel with received applications?

[pure shard]

This isn't in regarding of ticket tool but does anyone know how to make it so that it translates to your local time?

What i mean

[civic wagon]

https://discordlookup.com/timestamp

[pure shard]

Thank you!

[iron night]

Gave +1 Rep to @civic wagon

[limber portal]

Not entirely sure what you mean, can you specify?

[pure shard]

Does animated icons work too?

[limber portal]

No, only static

[pure shard]

aw alright, thanks

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[pure shard]

How do I make multiple buttons when trying to create a ticket, what i mean:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pure shard]

alr

[limber portal]

^^

[pure shard]

thanks :D, your very helpful

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[long shore]

Anyone know why the panel I just made doesn't appear in the channel it has to appear while it is in the list of panels?

[limber portal]

You can send the panel with the send button under the panel name

[long shore]

oh?

thank you so much! your amazing

[limber portal]

[copper spear]

is there an option inside of the dashboard to remove the direct link button and revert to the direct transcript clickable link?

[pseudo ravine]

Hey there. Unfortunately not

[copper spear]

damn. i hope it becomes an option in the future, it was a nice try to modernize but it makes getting transcripts of older tickets a pain now

[pseudo ravine]

It was only changed due to Discord changing its CDN

[copper spear]

lead me to believing the bot was not giving the link at all first or that it was broken or something, but thanks anyways

[pseudo ravine]

You’re welcome, glad I could help!

[toxic flame]

You are very helpful. Thank you

[iron night]

Gave +1 Rep to @limber portal

[edgy bay]

When i open up a new ticket, my in ticket message does not appear. Even though it looks good on the website

but the id is in there

[limber portal]

Which button is this for? The create a ticket button?

[edgy bay]

no, the close ticket button

because the ticket is created

but the message isnt sent

[limber portal]

Hm.

In all honestly, I could try and work through multiple pages of your dashboard to try and figure out which button is causing the error but it will be much faster for you if you #🎫│make-a-ticket and give staff your server id so they can directly look at your dashboard in person rather than through screenshots

[true swan]

Guys I am completely blanking on a basic function of the bot. Please forgive me but I need help lol.

When a ticket is created, we are trying to set it so that the ticket bot pings the moderator role, however, <@roleID> doesn't seem to work. It posts it as a string of role numbers with an @ in front of it, highlighted like it's a hyperlink, but doesn't show the role name, and does not ping. Is there a way to do this? I'm certain I have seen it before, but I don't remember how we did it.

[limber portal]

for role ids its <@&roleid>

[true swan]

Ah the & symbol is required?

[limber portal]

yep, without discord sees it as an attempted user mention

[true swan]

That is most likely what I was doing wrong. Thanks so much!

[limber portal]

np

[jade topaz]

it wont let me use the /setup command so I can’t create a panel

[limber portal]

Hey, do you get this application did not respond

[jade topaz]

yup!

[limber portal]

Please run /debug and let me know when you have

[jade topaz]

alright!! Ty

[limber portal]

the bot is missing the send messages permission in your channel

[jade topaz]

ohhh alr!

thank you @limber portal !! it works!!

[iron night]

Gave +1 Rep to @limber portal

[neat storm]

Having trouble with the /add command, users that I add to the channel lack all perms. Is there a way I can give this user perms via the bot? ideally I wouldn't use @everyone to avoid @everyone being able to see the channel.

[limber portal]

Hey, what permissions are you seeing them lack?

[neat storm]

Every permission.

[limber portal]

Well, users granted with the /add command typiclly don't gain any extra permissions, just the ability to view and send messages in the channel

are they lacking these as well?

[neat storm]

I don't think they have that, but I will double check.

They lack all perms

[limber portal]

so when you use /add, the users don't actually get added to the ticket?

[neat storm]

They do but they lack all perms

i.e they are set to neutral, ideally they would be green / red, otherwise they cannot speak as our @everyone role lacks perms since the server is to be kept private for the most part.

[limber portal]

Can you send a screenshot of dashboard > panel configs > permissions > ticket owner > edit opened please

[neat storm]

I like your cat pfp by the way.

[limber portal]

haha thanks you too

Can you set view channel, send messages and read message history to tick and test adding a user again? after this change they should have the perms

[iron night]

Gave +1 Rep to @neat storm

[neat storm]

Ticket owner is anyone who has access to speak in the ticket via the bot that isn't a member of observer / support?

[limber portal]

Ticket owner is the ticket creator and anyone added with the add command

[neat storm]

Okay that fixed my issue, thank you very much. Additionally how do I increase the ticket limit?

Ticket Limit Reached - how do i increase this?

[limber portal]

No worries

Dashboard > panel configs > limits, or dashboard > server configs > global ticket limit if it is the global one

[neat storm]

Thank you

[limber portal]

no problem, glad i could help

[rough parrot]

Instead of the channel name saying
"Ticket - [number]"
How do you make it say
"Ticket- [user]"

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[rough parrot]

Thank you

[limber portal]

np

[jade topaz]

J'ai besoin d'aide avec l'outil de ticket. Il ne fonctionne pas sur mon serveur.

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[jade topaz]

Tu à toujours besoin d'aide ? 🙂

[sudden pine]

hey

[hidden spire]

I did the stuff to set up Ticket Tool, but there no way to make the ticket

[jade topaz]

Hey, do you need help?

[sudden pine]

yes my points not going anywhere

the 200 + skill

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

$tts @sudden pine

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@hidden spire

[sudden pine]

ok

[teal ridge]

zombies squad?

[jade topaz]

^^

@teal ridge

[jade topaz]

yo do yall know how to add more than one button to a ticket
with a different form for them to fillout
respond ot my message if so

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vale gust]

If I turn this on and have an allowed role does it do both or just the support team?

[gilded verge]

if enabled, then only support team can use it

[vital sedge]

how do i make it so that a role gets pinged when a ticket opens?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[umbral pivot]

What happens when the 10 thousand ticket is opened? Does the free version have the ability to go to five digit ticket numbers, or will i need to purchase the premium tool?

[slender minnow]

yes it goes to five digit numbers

[mossy token]

When I create a ticket in the thread, it will remove me once the ticket is closed and thus I can't search it later. Is there some workaround to keep me in the thread?

[jade topaz]

Hello i cant start the nova version because there are troubles updating the presidio anticheat can someone help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[heady ridge]

does anyone know the hex code of the white bot

[jade topaz]

that's to say ?

[long shore]

so i got more problems with the ticket making. Everything is the same as my other channel but in this channel it doesn't want to make the ticket that is connected to this channel. Could it be that it couldn't make tickets in two different channels? because I didn't forgot anything while I was making the panel.

[restive condor]

Hey there! TicketTool is missing permissions.
Please run the $debug command in any channel within the category ''server informatie''

[long shore]

yeah i will do that right away

so I did the debug thing I got a link and a screenshot from it

[long shore]

should I share them?

[restive condor]

No, I got them.
Are tickets opened in the same category as that channel?

[long shore]

yes

[restive condor]

Create a new channel in that category and run the same command there too, please 🙏

[long shore]

alright

no its doing the same thing

maybe I could make a whole new category?

[restive condor]

Did you use the $debug command in that channel? Can't seem to see it

[long shore]

now I did

I feel like I am noobing around here XD

[restive condor]

Right, TicketTool seems to have all correct permissions in its role settings and in the category

[long shore]

yeah but it still work half it does whatr it should do but it keeps saying I skipped the catagory

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Hey!

On the dashboard what would happen if i didn't specify a close category?

Would the ticket after being closed just stay in the same category as created?

Thanks ❤️

[restive condor]

Hey there! Yes, that's correct

[jade topaz]

Thank you 🙂

[iron night]

Gave +1 Rep to @restive condor

[cold copper]

it does not work at all when you're scrolled so far that you see the "You're viewing older messages" bar above text field. experiencing the same problem, huge PITA. perhaps clicking a button could update a link in the embed to the newest one?

at this time it is impossible to get a transcript of an old ticket without downloading it

[jagged apex]

i cant find the id to the ticket

? ? ? somebody

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jagged apex]

i cant find the id

[jade topaz]

hi, which id are you talking about?

[jagged apex]

tou know when i want do do the panel it wanna me to give him id but idk what id and where is it

[jade topaz]

Unfortunately, I don't understand your problem, opened a ticket from the channel #🎫│make-a-ticket, you will get more help :)

[jagged apex]

i tried

[jade topaz]

Wait for a response from support

[jagged apex]

this id in the middle

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

I suggest you use the dashboard, easier to use to configure TT ⬆️

[jagged apex]

hęęęęęęęe

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[snow sky]

How can I automatically delete the message ticket tool sends to you saying "you only can see this / dismiss message" ?

[languid trellis]

How can I allow my senior staff to still view a ticket if it is claimed by a junior staff member, for example admins still able to view all claimed tickets?

[jade topaz]

It seems to me that this is not possible, it is automatic from Discord, unless I am mistaken

[languid trellis]

There has been a major messup in our server, over 6k people who could be asking for support and I'm troubleshooting a fix been sitting for better half of an hour trying to figure a fix

[pseudo ravine]

Hey there. You can add their role as an Additional Role

Dashboard > General > Additional Roles

[static hornet]

Is there a way to move a ticket to the correct category if it’s made under the wrong one (officially that the bot recognises)?

[restive condor]

Hey there! You can select the category where tickets will be opened from your Dashboard > Panel Configs > Categories

[static hornet]

Sorry missed some important key words. If someone opens a ticket in the wrong category -> is there a way to move it that the bot will officially recognise as I want it to enter the relocated closed category not the original one the ticket was made in.

I can rename the tickets which is fine -> but the bot will still move it to the original closed category not the new one

[restive condor]

So, if somebody chose the incorrect ticket option and you moved the ticket to the correct category...
You want it to be then closed and moved to the closed category as if it was created under the correct ticket option. Am I interpreting this correctly?

[static hornet]

Yep. I have multiple ticket categories each with its own closed category 😊

[restive condor]

Gotcha, no that wouldn't be possible.
You can select where ticket will be opened and closed for each panels but can't automatically follow another panel's setup just because it moved category.

You can suggest it in #💡│suggestions though

[static hornet]

Ok thanks!

[iron night]

Gave +1 Rep to @restive condor

[tidal umbra]

Does anyone know how to create a ticket to buy a game pass?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

^^

[vale gust]

Hello I am wondering how to use the {reason} variable.

[worldly zodiac]

Hi

[vale gust]

Another question… I am trying to make smth for an RP server to track interactions based on manual input via button presses. Basically my intent/idea is to be able to hit a Clock-In button, then more buttons with different categories appears (like Town / Regional / Roaming / Management each a separate category) then once one of those buttons are hit, each category has its own options to chose from. (Different town/region names, etc) then they display the player's name listed under the category they selected and then following their discord @ is the Tertiary option they chose after the category. (I will attach an example from an old screenshot I took) is this possible with ticket tool custom commands?

[desert vigil]

is there a way i can pay my subscription early?

[civic wagon]

No

[limber turret]

شباب

بدي اعرف

كيف ادمج تكتات

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fast yacht]

how do i do that

how do i make a dropdown list

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

See above 😊

[fast yacht]

is the dropdown editor another section

[idle flint]

I’m not sure what you mean? To configure a drop down, head to the Dashboard > Panel Configs > Drop Down. That is where the drop down editor is

[fast yacht]

I do not see it.

I have 3 panels

[idle flint]

Have you found the DropDown style page on the dashboard???

[fast yacht]

no

[humble sequoia]

https://tickettool.xyz/manage-servers

[idle flint]

• Go to the dashboard (link above) and log in.
• go to “manage server” for your server.
• select Panel Configs (on the left menu)
• Click Drop Down Style (it’s about in the middle of all the options)

[vital sedge]

how do i make it revenant t5 is a line. then voidgloom t2-3-4 is on a line and inferno 2-3 on a line

[nova vale]

how can I make it ping a role everytime a ticket opens?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

^^

[acoustic patrol]

How to access the indicator on trading view

I don’t know how to join

Please guide

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

^^

[fiery brook]

السلام عليكم

أحتاج إلى مساعدة

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

^^

[nova vale]

how can i make a button that says something different and makes a different type of ticket

[fiery brook]

s'il vous plaît aidé moi

[jade topaz]

Comment je peut t'aidé ?

[fiery brook]

Comment on fait comme ça stpl

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

^^

[nova vale]

how can i make a button that says something different and makes a different type of ticket

[fiery brook]

C'est les muti panels ??

[jade topaz]

Oui 🙂

[fiery brook]

Mais comment j vais faire Pour que il envoi les photos

[jade topaz]

I don't know what you are talking about, open a ticket #🎫│make-a-ticket you will get more help :)

[fiery brook]

Ces photos là

[fiery brook]

S'il vous plaît

[jade topaz]

Sûrement utilisé des commande personnalisé pour envoyé les images

[fiery brook]

Je vous remercie ❤️

[jade topaz]

pas de soucis

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[robust sandal]

Surely used custom order to send the pictures

French (fr) → English (en)

[desert cedar]

Bonjour à vous,
J'ai une question. Comment fait-on pour mettre ce genre d'émojis pour le bouton des tickets ?

[jade topaz]

hi, go to the dashboard -> Panel configs -> Button and Button Create Ticket
You must take the name of the emoji and its identifier
Like the picture below

[desert cedar]

Ty

Thanks @jade topaz

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

[desert cedar]

Comment fait on pour mentionner un rôle à l'ouverture du ticket ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

^^

[desert cedar]

Donc je fais

{@humble sequoia Bot}

[drowsy galleon]

How to make bots lead to the #chanel I want

[jade topaz]

yes

[jade topaz]

when creating a ticket? Do you want tickets to go into a specific category?

[drowsy galleon]

Nope

[desert cedar]

thanks @jade topaz

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

[drowsy galleon]

Like this #🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

^^

[drowsy galleon]

Nah,I Mean I Have A Sever To Sell Stuff And I have 2 channels: 1 channel is price list and 1 channel is to create tickets to buy those items and I want when they click on the channel to create tickets, they will see a link to the price list channel like #📰・price-list

[drowsy galleon]

.

[limber portal]

Well,

• you could send the link in the channel yourself

• If you want it in the embed from ticket tool, you can mention it in the format <#channelid> replacing channelid with the id of the channel

You can find the id with $id #channel

[scarlet abyss]

I won an oasis injective nftsi raffle wl but I don't know how to buy it.

[jade topaz]

We have already answered you about this subject.
#💬│general-chat message

[vale gust]

Is there a limit of how many characters you can put in an embed?

[limber portal]

Hey,

For standard ticket tool yes for premium no

[vale gust]

Thank you.

[iron night]

Gave +1 Rep to @limber portal

[vale gust]

What is the character limit? As it does not show in the editor.

[limber portal]

250

[vale gust]

Thanks again

[iron night]

Gave +1 Rep to @limber portal

[loud lance]

How do I make a command that opens a ticket category and pulls in a user that is mentioned?

[limber portal]

You can use $new userid, AKA command style tickets - I’ll send the guide embed below

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[loud lance]

Thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[loud lance]

Is there a way to customize the command so it opens certain panel and catergory?

[limber portal]

You can assign a different channel to be watched for each panel for command style tickets

The category will respect the ‘opened category’ you have set for that panel

[loud lance]

I see thank you thats what I assumed

[iron night]

Gave +1 Rep to @limber portal

[neat storm]

Hello, is there a way to prevent " closed " tickets from renaming themselves to " closed " ?

[pseudo ravine]

Hey there. Only if you have premium

[neat storm]

We use a ticket system where we manually rename the ticket for our logging purposes, but when closed it then changes it to closed, we'd prefer it just remain.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[neat storm]

That sort of helps

Is there a way to just turn it off all together?

[pseudo ravine]

Unfortunately not

[neat storm]

How does premium work, where can I find this?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[limber portal]

@toxic dagger ^^

[toxic dagger]

Thank you

[limber portal]

Make sure to Make a billing ticket if you wanna purchase

[toxic dagger]

damn 3 month min is crazy

[neat storm]

Thank you

[pseudo ravine]

You're welcome, glad I could help!

[forest stump]

how do i make the ticket tool create the tickets under a category like this

nvm got it

[jade topaz]

good

[drowsy galleon]

Tks so much

[left cypress]

hey

i added a role to support team and people with that role cant see the tickets

[shut bolt]

By tickets do you mean previous tickets or tickets created after saving the settings in the dashboard?

[left cypress]

previous tickets but

[shut bolt]

Only new tickets get the new settings applied

[left cypress]

they can see the previous tickets made with the other ticket entries because i have 2 different tickets running

[shut bolt]

tickets made with the other ticket entries

What do you mean by that?

[left cypress]

okay so i have 2 different channels for my server

#tryout-ticket
#support-ticket

i put the role for each ticket as support team and its a problem because they can view the support tickets that were previously made but they cant view the tryout tickets that were previously made that's why im really confused

[shut bolt]

So the principle you need to be aware of. A ticket will use the settings that are saved on your dashboard. A ticket made 2 days ago, uses the panel configurations you had until 2 days ago, if you made a change right now and save it, only tickets created after this moment will have that new settings. Does that help understanding what's going on?

[left cypress]

ohh so because the tryout tickets were opened today that means they can view them because the dashboard was saved from today?

i mean the support tickets*

and because the tryout tickets were made before today that means the dashboard settings are saved from the date of the creation of the ticket

[shut bolt]

There you go!

[left cypress]

oh i see, thank you a lot for that now i understand

just one more question, how do i change who can close the tickets?

[shut bolt]

Who would you like to be able to close tickets

[left cypress]

my staff and the ticket helpers

[shut bolt]

Head to Panel Configs > Buttons > Close Ticket Button > Support Team Only

[left cypress]

ohhhh i just found it, thank you a lot!

[shut bolt]

[scenic plinth]

@neon jetty Não, você não pode definir um botão personalizado para configurar a adição/remoção de pessoas a um ticket.

[spark slate]

where do i claim my vip subscription

[idle flint]

As we told you in your open ticket, this is the incorrect discord server for what you are asking.

[torn flower]

How to add multiple ticket opening options with one message

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[torn flower]

thank you

[olive thunder]

How do I add a confirm button to newly opened tickets, making the user confirm they have read rules before being able to post?

[limber portal]

there’s no ‘open confirmation’ button, You could try using a form that make them input an answer to ‘have you read the rules’

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[olive thunder]

Thanks i'll give this a read

[limber portal]

Np

[chilly sierra]

can i change color?

[limber portal]

Yes, with premium

[chilly sierra]

[prime sleet]

hi, how can I restore a deleted ticket?

[jade topaz]

hi, you can't restore deleted tickets. However, if you have saved the transcript, you can look at them but it is not possible to restore them.

[zinc wolf]

what is the phase with this error?

[jade topaz]

hi, is it possible to translate the sentence?

[zinc wolf]

this interaction failed

this means

I can't make a ticket on the discord server from another account and I don't understand why

[limber portal]

Hi, can you please run /debug

Let me know when you have

[zinc wolf]

In translation The application did not respond

[limber portal]

The bot is missing the send messages permission in that channel

[zinc wolf]

now where do I give access to the roles to make tickets?

[split moat]

Is there a way to add command to close the ticket with specific reason?
for example I want to type /noscreenshot and it will close it + say "No screenshot provided"
Thanks in advance.

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[limber portal]

You can use /close and and a reason that way, but you can’t create a custom command for that

[zinc wolf]

thx

[iron night]

Gave +1 Rep to @limber portal

[split moat]

its not showing the reason nowhere tho. Am I doing something wrong?

[limber portal]

You need to include the {close.reason} variable where ever you want it to show

[split moat]

aaaa

so in the closing msg I need to provide that variable

[limber portal]

Yup

[wild zealot]

don't work what should i do?

[jade topaz]

Use the $debug command in the same channel

and sent a screen once done

[wild zealot]

@jade topaz

[gilded verge]

please try with /debug (slash prefix)

[jade topaz]

The bot is missing the send messages permission in that channel

[gilded verge]

please confirm that Ticket Tool white bot is on your server 🤔

[wild zealot]

thx it's working now

thanks @jade topaz

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

[white storm]

is it possible to make it so that without a specific role you cant make a ticket in the panel?

[limber portal]

Yes

Dashboard > panel configs > buttons > create ticket button > set allowed roles / denied roles

[white storm]

oki Ty

[limber portal]

np

[hollow pasture]

Hello

How do I customize the bot? I have a premium account, I want to change my name and also change my profile image.?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

^^

[hollow pasture]

very nice ❤️

[pseudo ravine]

You're in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

We don't know, but this isn't the server you're looking for

[unkempt pumice]

Hi there, I'm trying to get transcripts from previous tickets and I'm getting this.

[ionic path]

Please run $debug in the same channel.

[ionic path]

That's something related to your server's/channel's permission, please ask the owner of the server to take a look at it.

[tawdry flint]

hello! is there a way to make ticket permissions sync with a category's settings?

[unkempt pumice]

I tried using /debug like it says on the right

but it says unknown integration

[limber portal]

Make sure to open dms in a server the bot shares with you, otherwise it can’t send the epimeral message

[unkempt pumice]

It's open

[limber portal]

I’d recommend #🎫│make-a-ticket as this is definitely not intended and probably a bug

[weak reef]

How do I make a suggestion, I don't feel like reading thru everything

nvm I got it

Fuck it, it didnt work.

Remove the "Direct Link" button from the transcripts page please 🙏

[ionic path]

@weak reef if you'd like to make a suggestion, you can use s!suggest [suggestion]

[ionic path]

Also, please take a moment to read this

[ionic path]

Hello! I'm sorry for the late answer. After doing a small research through the dashboard, I figured out there's no way to that. You may want to copy every permission your category has and it will be applied to all tickets.

[weak reef]

Fuck. Alright, thanks dude ❤️

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

No problem!

[cursive phoenix]

@solar gyro hi just fyi I'm not part of the support team so I can not assist you in the ticket.
However the message you are trying to change is not currently changeable

[solar gyro]

how to change this massage

[jade topaz]

Not possible

[cursive phoenix]

Yeah thats the message I said that is currently not changeable

[solar gyro]

oh okay :c

[cursive phoenix]

if you dont need any other support feel free to close your ticket #1185343003204800542

[cursive phoenix]

did you need any other assistance ?

[solar gyro]

no thx

[iron night]

Gave +1 Rep to @cursive phoenix

[cursive phoenix]

Ok no worries!

[unkempt pumice]

any clue when they can get to tickets?

[cursive phoenix]

A support rep will assist you as soon as possible.

[limber portal]

^

[tawdry flint]

thanks for the answer! maybe there's another way to do what i need to do? i want one role to be able to modify the ticket's names but i don't want to give them general acces to change channel names in the server

[iron night]

Gave +1 Rep to @ionic path

[jade topaz]

Go to the dashboard -> Command configs -> Rename and assigned a role authorized to modify the ticket channel
I think I answered your question

[tawdry flint]

thanks! i'll try that <3 :)

[iron night]

Gave +1 Rep to @harsh shuttle

[vale gust]

This is the closest I could find.

[tranquil idol]

https://gyazo.com/b4d782a8fce2f0ac5b41ede10d938a47

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[viscid harness]

Is there a ticket cooldown system for server members? If so how do I enable it?

[idle flint]

There isn’t, you can set limits for how many tickets can be open on your server (either as a whole server or for each individual) but there isn’t a cooldown timer

[viscid harness]

Do you know a ticket bot that does?

[idle flint]

No idea, we only know Ticket Tool here unfortunately

[viscid harness]

Alright, people are just making spam tickets and I don't necessarily want to blacklist them.

[idle flint]

A work around could be to set your limit to 1 ticket per person and then if they repeatedly open a ticket, just leave it open so they can’t open a new one?

Not perfect, but might help

[viscid harness]

I'll try that.

[violet scaffold]

Guys

How do I make a list like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[violet scaffold]

I don’t understand

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[elfin epoch]

What's a ticket

[slender minnow]

A ticket is a private channel where only the server owner, admins and the user that opens the ticket has access to.

[clever sage]

How do I put a picture like this?