🆔・tickets-customer-care

[silver wigeon]

@neon magnet Pls help

[neon magnet]

Do you have another Gameloft game installed?

For some users that seems to interfere

[soft sparrow]

Conversation ID: #2353230
No response to this ID. The "chat bot" asked for my mail ID, I gave it and then there was no response after that. It did not even connect me to someone in the "Help shift" chat nor send me some automatic email confirming the conversation ID or something.

[iron cipher]

Xbox left trigger for drift sometimes doesn't work.

[twin hearth]

@neon magnet this is the second time. i didnt do anything wrong the first and second time of getting banned.

[neon magnet]

Please contact customer care.

[neon magnet]

We are working on this

[neon magnet]

Respond to the last received email and you will be connected with an agent in due time

[soft sparrow]

The last received email must be months ago. Will it work?

[neon magnet]

Yeah

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

Hi @neon magnet
I got a permanently banned at 2023-06-01 18:30 PM KST.
Why?
I didn't do anything wrong.
It's been a week but I didn't get any reply until now.

[twin hearth]

last time i did they didnt answer me. but i have a question regarding this ban. if you're on a jailbroken idevice, do you still get this ban even if you didnt do anything wrong in the game itself?

[sly valley]

@neon magnet I have purchased the LP but I am not getting daily free refill. I have contacted CC but they haven't replied for 16 hours. Is this normal?

[neon magnet]

Reply time can vary based on tickets in queue. Someone should get to you shortly

[sly valley]

Conversation ID: #2355567

[minor depot]

Gänthër#0446 has been warned

Reason: Bad word usage

[wraith belfry]

@neon magnet I want to transfer my account from PC to Android
How to proceed

[neon magnet]

contact customer care from both devices and request a transfer

[versed lily]

i am stuck in career mode Conversation ID: #2352165

[sly valley]

please check my Player ID: w-cff775 Conversation ID: #2355567

[sly valley]

Hello there, i want to change my email address in the game please?

[stone drum]

Hi... i messed up! need an answer plz
Conversation ID: #2359620

[forest oriole]

Me too

[wraith belfry]

@neon magnet Is Sunday off for gl customer care?

[stone drum]

saturday+sunday
no CC answer here ( Iwrote mail friday)

[wanton grotto]

I can’t purchase the summer pack while other packs can

[calm oyster]

Conversation ID: #2361323

Have been banned for 9 days while the screen said 7 days

[torn jasper]

Conversation ID: #2359791
Something went wrong in A9 on friday and i need help pls. I put in the ticket Friday. Thx. Player ID 217768

[fallen jay]

@neon magnet I missed a total of 31 days, bought the legend pass, missed half of the rewards and I get 500 tokens for compensation, is this a joke? Can they bring back the Porsche Panamera Turbo S and Lamborghini Miura key hunt for me?

[neon magnet]

I don't decide your compensation, sorry, best I could do was to keep pushing the team to find a solution.

no we cannot set up individual car hunts for players

[lethal skiff]

Hello. When I try to join a club it kept saying "could not execute action on this sever" how can I fix this? My multiplayer also says COMING SOON but my brother's multiplayer works fine. Please help.

[neon magnet]

What age did you set in game?

[proven shadow]

Conversation ID : #2364645
Player ID : w-g2d2d20
i got ban permanently after purchase second Legend Pass.
@neon magnet can you following up? sorry for tagging.

[neon magnet]

Hi, after checking the case, it seems like this isn't your first ban, and the account has no purchases. Sorry, but your story doesn't add up.

You can respond to the email you received 12 hours ago with proof of purchase if you want to appeal.

[untold perch]

Hi,i think when i created my acc on the game i set the wrong age one lower becouse i can't use the club chat and my username is not the same as the profile of the nintendo switch. Im not sure if is becouse that but can someone help me?

[flint rivet]

@neon magnet My account was banned today for an unknown reason, I want to know why my account was blocked if I have not used any cheats, tricks or other files. Could you follow up please?

CC Conversation ID: #2366405
Player ID: w-25ccec
Platform: Windows

[proven shadow]

but i already bought it twice

[neon magnet]

Odd. Share that with customer care, please.

[torn jasper]

@Codin last Friday I put in the original request for help and got an automated response. I replied to that with the requested information. Can you confirm if I'll get a response from customer care (good or bad)? Just want to know if it's still pending or not so I can move on without A9 or get back to playing. Thx.
Conversation ID: 2359791
Player ID 217768

[fallen jay]

@neon magnet I missed these legend pass rewards from last season and clash rewards because of what happened and customer care is telling me that the dev team can't offer more than 500 tokens I think its reasonable that I get gifted back these rewards because:

1. I PAID for the legend pass considering its not my fault that gameloft server issue prevented me from accessing my account and getting these rewards
2. I was part of a club that reached top 5% and you can see clearly from the screenshots
   (this is more than reasonable considering I missed countless special events, grand prix, key car hunts and many more daily events, you can't seriously tell me that I'm greedy for asking this as compensation???)

FYI these are screenshots from my club mates

[neon magnet]

Hi, I do not handle compensation, please take it up to customer care.

[stone drum]

Same here...

[torn jasper]

I heard you have to submit the request in game on the switch (not on line like I did) or it won't work for A9 on the switch.

[odd stump]

@neon magnet Please suggest from where can I raise a ticket

[lavish zealot]

@neon magnet customer care has not responded to my conversation and its been ages player id w-c4heh80 conevastion id 2361421

[keen fable]

Help, ends in 2 hrs

[proven shadow]

Hi @neon magnet, I'm already create another customer care report and added some screenshot proof about i got ban after purchasing Legend Pass, can you following up to them? Sorry for tagging.
Conversation ID: #2367245
Player ID : w-g2d2d20

[fallen jay]

Thank you gameloft, what an exceptional and undoubtedly competent team you have, keep up the great work!

[neon magnet]

use the in-game button or the link from #📌・rules

[neon magnet]

will check

[neon magnet]

let me see

[minor depot]

SpeedyGonzales#1334 has been warned

Reason: incessant pings despite verbal warnings

[modest prawn]

is this bug already under investigation?

[proven shadow]

Hello @neon magnet , Any progress? i'm sorry for tagging you repeatly, i'm just worried about my account and i don't wanna waste my Legend Pass also my money 🥲
Conversation ID: #2367245
Player ID : w-g2d2d20

[odd stump]

@neon magnet Conversation ID: #2368763 please help me out with my issue.
thanks in advance

[odd stump]

Conversation ID: #2368763

[odd stump]

Conversation ID: #2368763

[tough atlas]

@neon magnet hi codin. It seems your a busy guy I'm having some issues with account as in download code. Could you dm me when you have like 3 or 4 minutes promise. Not to take up top much time. I'm unable to fill out complaint sheet.mor do know where to send a cc complaint easier than the switch

[odd stump]

Conversation ID: #2368763

[civic hornet]

Hello, Community Team/Moderators ( @neon magnet ) Sincerely, my friend has joined the Asphalt 9 community and i wanted to intvite him to my club, but unfortunately it seems like theres an issue. He has completed any need to join a club but he cannot find the club, using the club tag or name still makes him unable to find my club. I tried to intvite him into my club. His player ID is w-e5e33e10 but the game tells me that the player ID doesn't have an proper format. He tried to restart his game but again, nothing seems like it works. I tried changing regions to Poland thinking that might be the problem (since hes from poland) but that didnt work either. He tried the same by changing his region to The Netherlands to find my club but that didnt work either. Can anyone tell me why this happens? Main issue: Unable to join club. The following videos/attachments show both mine and his player ID's and how we cannot intvite eachother:

[onyx matrix]

You must both be playing on the same platform, i.e. switch with switch, Android with Android etc.

[summer flint]

Ticket id : 2377445 reply me

[candid crow]

Conversation ID: #2343281
It's been almost a month.

[lethal skiff]

Conversation ID: 2365957
I need a response please.

[hallow lake]

cannot watch ads relay pack, macos ventura m1 2020 macbook air

[noble edge]

Id: 2375547

[graceful plover]

It has been a week and no response from CC. I was wrongly banned from my Windows account which I have never made alterations or used third-party software to give me an advantage in the game.

Conversation ID: #2366928

[sly valley]

fack you i lose my accaunt

[lethal skiff]

It has been a week or more. I put a ticket in to fix "Could not execute action on this server" and I am unable to play MultiPlayer. I set my age to 24 during begin of the game. Please fix this for me. Conversation ID#: 2365957. Please Respond.

[brisk night]

@neon magnet Could you support, please? Conversation ID: #2380070

[oblique wraith]

Hola

[restive spear]

hi , i want to change platform on my account , im playing on Android and i wanna move to Windows, just place a ticket on customer care ID :#2379975 please help me !

[sly valley]

Could support help me put here ? On android we had a crew of 20 people and one person left. The entire crew than just vanished without a trace kicking us all. Any explanation ? Please and thank you

[noble edge]

That guy most likely changed his platform and the group got deleted 🤷‍♂️

[rotund sonnet]

Conversation ID: 2381941
after having bought the legend pass from microsoft store and not having received it, I contacted customer care and it seems i was charged the money for the pass not received after that.

[whole isle]

Conversation ID: #2350154
My account is still banned for the past 5 or 4 months. I didn't use any game related hacks. I only did visualization tweaks with was implementing Dxvk 2.0 which contained D9D11 etc. Please I'd love if you'd look into this matter and if I need to correct anything or speak to anyone please contact me.

[echo pulsar]

Conversation ID: #2357234
No reply in 14 days

[modest prawn]

i think the BOS tuatara pack ($ version) is broken... only gives 1 featured car as reeward.
the Bugatti verion is giving all 3 featured cars.

Thr token versions of these packs seem to work correctly!

Could someone check this? @neon magnet

[uneven wigeon]

Conversation ID: #2383359 - Need help changing my present email address of Asphalt 9 account.

[hot sage]

conversation ID-#w-e3c74 - I haven't received the daily gifts of the 5th anivesary event

[candid crow]

Conversation ID: #2343281

permanently banned by Gameloft's false detection.
Requests for quick action.

[sly valley]

Conversation ID: #2372545
got replied by a bot, what do I have to do for the devs to add adreno725 to whitelist in the game code

[sly valley]

~~ Conversation ID: #2385941
Player ID : w-8g69ed (windows platform)
Need help for transferring my Windows platform account to Android platform ~~

Done

[supple urchin]

Conversation ID: 2386317 @neon magnet

[kindred drift]

Conversation ID : 2386463
Player ID : a-8fd80d5
Issue: Not receiving Anniversary gift rewards

[warm thistle]

Can't receive 5th anniversary gift 🎁😔
Please help me
Conversation 🆔=2397291
Player 🆔= a-d069fgd

[frail tendon]

Conversation ID: #2387462 no 5th anniversary gift

[sly valley]

Conversation ID: 2384212
Issue redeemcodes

[flat plinth]

Conversation ID: #2387154
Player ID : a-72f0489
Looking to transfer my progress from Android to Windows

[languid tide]

bruh, i´m in last position and someone who isnt is 1st position has the number 1, hope this bug is fixed in the futurre

[celest sand]

Player ID a-7gge84e
I have not received an anniversary reward for day 3 and I am not be able to claim redeem code PAsfinals23

[ashen sand]

How many days are we supposed to recieve that gift?

[fervent dawn]

a-e79c232 i have not received 4th day reward for 5th anniversary

[sly valley]

I need to transfer progress from android to iOS

[celest sand]

5 days

[silver wigeon]

the redeem code has expired long ago i think

[silver yarrow]

I didn't get the anniversary gifts the last 4 days.
Player ID i-7egf0c4
Ticket-ID: 2386350

[split schooner]

Conversation ID: 2380453
Player ID: w-g320
I just got banned for no reason,I didn't used any cheats or anything like that.

[scarlet ocean]

I also got banned for no reason; customer care does not react, I don't even receive a ticket / conversation ID. Please help!

[bleak hatch]

i cant change my name

[sly valley]

Conversation ID : #2385859
Player ID : a-g128ge7
Haven’t gotten a reply within 3-4 days I’m tryna transfer my progress from android to ios

[brisk night]

@scarlet ocean welcome to the club. I've get banned last tueseday for no reason. No reply so far. I've lost lots of prizes and opportunities... We are punished for doing nothing wrong... I really can understand that it could happen sometimes but that long reaction time makes it worse every single day. GL team, please support. Conversation ID: #2380070

[gilded geode]

Yo

[molten igloo]

Hi... you announced daily prizes for the 5th anniversary, just by logging in every day. I only got the prize on the first and second day. Where should I get more information?

[autumn crane]

hola soy nuevo alguien me podría ayudar

[flat plinth]

Conversation ID: #2392691
Player ID : a-72f0489
Looking to transfer my progress from Android to Windows

[ashen sand]

same

[trail walrus]

Conversation ID: #2382719

[fast heart]

Conversation I'd: #2393096 Facebook link problem

[smoky rain]

Conversation ID # 2382476 user w-e01233 it's already the third conversation but never received answer

[sly valley]

Conversation ID : #2385859
Player ID : a-g128ge7
Haven’t gotten a reply within 4 days I’m tryna transfer my progress from android to ios

[vernal spear]

!rank

[sly valley]

Conversation ID : #2385859
Player ID : a-g128ge7**
Haven’t gotten a reply within 4 days I’m tryna transfer my progress from android to ios

[heady torrent]

Player ID a-3hc6851
Conversation ID 2395398

Device Poco X3 NFC Android 12 MIUI version 14.0.1

[bleak hatch]

I have a issue with my facebook account
I cant open connect, community and even changing name bottun is locked
And i want to if its from facebook settings or issue
I wish you reply fast

[vernal spear]

!rank

[dark pecan]

Conversation ID: 2380680
Player ID: a-2f629
Reason: My android account linked to facebook as my primary was moved to ios without my authorization by someone. No email sent to me for confirmation to move and anything like that. Customer service in app have no answer for me.

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
one month has passed
Requests for quick action.

[golden mist]

Player id: 15280ac
Conversation ID: #2342482
Haven’t gotten a reply within one week

[dark pecan]

Hello, just checking in on this.

[native sequoia]

Ha found it

[silver yarrow]

@neon magnet No answer no gifts. I was registered every day during the reward phase

[undone kindle]

!rank

[trim bluff]

Game id:- i-dfgc34

My account was banned and want to start new....but banned message keeps popping up

[barren plume]

finally, a whole day to play this game... and it won't even launch... I guess I'll just go to the beach instead and spend money there

[split rover]

Player ID i-61de1g, conversation ID 2383403. I've been blocked from playing MP1 & 2 for almost a day now, with no real explanation why. This is impacting my club reps, and my MP milestones. Please fix ASAP!

[silver wigeon]

Excuse me what the actual hell? Last time I accessed this device was 4 months ago when I transferred to android, how the hell did I get banned without a flipping account. And by the way I clicked the link. @neon magnet

[silver wigeon]

yeah so i finally got a Conversation ID: #2401169

[sly valley]

Conversation ID : #2385859
Player ID : a-g128ge7
HAVENT GOTTEN A REPLY FOR A WEEK AND 2 DAYS

[pale quarry]

@neon magnet Can you help? No answer from CC, two weeks passed.

[paper tapir]

its a connection issue

[languid tide]

oh ok

[heady torrent]

Makes No Sense like if I don't know these settings are there of course the thing is I've uninstalled and installed and previously mentioned here and in this chat I'm still not getting audio 🤦‍♂️

[pale quarry]

ID: #2380070

[pale quarry]

ID: #2380070

[frail tendon]

still didnt received

[pale quarry]

ID: #2380070

[tepid jewel]

@neon magnet bro. please help me i can not found any event or multiplayer of club clash i also raised the tickets Conversation ID: #2406875
please solve the problem & sent this ticket id to the dev. team to solve
Thank U

[outer remnant]

The key drop rate for the P72 is corrupted. The car is maxed out but still no key. What gives.

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watched ads > multiplay > repeated)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
5 weeks has passed
Requests for quick action.
@neon magnet

[sly valley]

Códigos de chanje

[brisk night]

ID: #2380070

[minor depot]

hundii1 has been warned

Reason: Duplicated text

[pale quarry]

ID: #2380070

(BTW People get bans for playing too much. Just perfect...)

[exotic pivot]

🐅

[wispy nimbus]

You are stuck in guest mode... There is no way to get out of there and save progress ig

[brisk night]

ID: #2380070

[wooden belfry]

Hey

[pale quarry]

Imagine you can be banned from playing "too much", but you won't get banned from cheating.

You useless pity piece of white collars working for Gameloft.

[sly valley]

Conversation ID: 2413895

[silver wigeon]

Conversation ID: #2401169
Last interaction from cc was about a week ago (8/7). @neon magnet Issue: ban after transferring account to android 4 months ago, want to start a new one

[brisk night]

ID: #2380070

[clever dove]

I have issues with the clubs

[coral tide]

I need more r coins to upgrade but I don't have enough and I don't want to spend money.

[pale quarry]

ID: #2380070

[green hull]

Same for me but i cant send photos here

[pale quarry]

ID: #2380070

[brisk night]

ID: #2380070

[pulsar tangle]

unable to login in to my google account

[gaunt sluice]

ID: #2415083
please Ive been waiting for a reply this issue needs to be fixed before the season ends

[uncut basalt]

@neon magnet Can u create a ticket?, conversation ID #2416905

[pale quarry]

ID: #2380070

[brisk night]

ID: #2380070

[pale quarry]

ID: #2380070

[glass carbon]

I tried to contact Customer Care for receiving false information from them, they didn't address my issue after having clarified it in detail and they own me explanations that aren't just excuses made so they can close the ticket and move on to close other people tickets by not helping them. The conversation had different ticket IDs after some replies but this was the last one.

Conversation ID: #2416266

I can prove why the one who should've "assisted me" lied to me.

[pale quarry]

ID: #2380070

[sly valley]

@neon magnet I am trying to transfer my account for 3 weeks if not longer already there’s no one helping #2416986

[brisk night]

ID: #2380070

[uncut basalt]

@neon magnet Can I get an update on the situation? It’s been a long time since I submitted a ticket on the website.

[silver wigeon]

Still waiting for an interaction from cc

[pale quarry]

ID: #2380070

[brisk night]

ID: #2380070

[toxic moth]

I'd :662283 my season event is not started please you are check

[pale quarry]

ID: #2380070

[jagged scarab]

Pay

[sly valley]

i have an issue sometimes where when attempting to play mp it goes to the screen where you see cars before start and loads as normal, then it kicks me and doesnt return fuel until next race. extremly annoying cuz it does that a few races in a row

[hardy prism]

@everyone Conversation ID: #2419197.
I want to transfer my Android game data to windows please help

[wanton oak]

Conversation iD - #2420355 I can't login to this game and I've found someone else having the same issue like this before and it was sorted and that person's conversation ID was : 2309624

Im almost at the verge of getting the key please do sort this as soon as possible

And yes I've tried all the methods that were mentioned in the automated mail but no solution

[pale quarry]

ID: #2380070

[eternal crater]

ID - #2420723

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watching ads > multiplay > repeat)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
6 weeks has passed
Requests for quick action.
@neon magnet

[eternal crater]

ID - #2420723

[delicate hamlet]

w-21ch0

[quiet coral]

Conversation ID: 2421598, 2421704 & 2422881.
Please remove the Facebook account linked to the game. I do not have its access.
If cannot remove it, then please do a complete game progress reset.

Solved

[uncut basalt]

Hello @neon magnet , it’s been weeks now and still no response from customer care.

[fluid plume]

Hello Gameloft Support Team
I emailed you that I can't connect to my Facebook account
I have already tried all the solutions you suggested including uninstalling the game and reinstalling it to no avail But I still haven't received any message from real person please check, thanks.
Conversation ID: #2422015

[austere raven]

Hello
Quand est ce que je recevrai mes 4.99 euros voles lors d un ahat du drive syndicat avec la Mac laren?

ID 4ed4e4

[rare ferry]

Conversation id 2426109 need to transfer from ios to windows

[stray epoch]

ID 2426760 two accounts merge issue

[fluid plume]

Dear Gameloft Support team why are you not responding? The problem that happened to my account is not new! This problem has already happened to some members and it can be solved, please follow up, Tnx.
conversation ID: #2422015

[neon magnet]

please respond to the last thread with the gameloft customer care agent

[lone bobcat]

Les pubs ne s'ouvrent plus sur Windows. Conversation ID: #2424586

[granite crystal]

Hi there...
I just did Racing Through Fire Update...

I am Legend Pass Holder, and all my FUEL PINS are back to normal..!!! From 7 to 3 for S class cars...!!!!!

Legend Pass is not yet expired... Please HELP..!!

[candid crow]

That was the last thread I issued to Gameloft in, and I haven't received any additional mail since.

I don't know who is gameloft customer care agent.
sender was '[e-mail]'
And it contained this sentence "### Do not reply below this line ###"

How can I reponse and to who, what I'm replying ?
Could you explain more details that?

[crisp halo]

Hi, I buyed TLE Pass and I am very very very disguissed. Why in 21th Century can't you program the game to Reset the "so announced" Daily Refills, to be "ready to use" for example at 2:pm when new Daily Events come?

[short smelt]

Same here …

[granite crystal]

Racing Through Fire Update

Triple Credits Ad - Throws you out from the Race and back on the game, after you click on Close Ad... Not sure if I am getting the credits... Please check

[frank leaf]

I want to transfer my account from Ios to Windows. But i cant contact customer care cause im in Russia, Is it possible to do?

[warm thistle]

Change your country location to USA for Russia

[frank leaf]

I did that, but after 5-10 minutes i got auto-answering on cc suuport telling me on russian that "technical support is not accessible in Russia"

[quartz stream]

my steam don't let me get packs for money, it keep loading forever and nothing happens... ID: #2427203 no response for support yet

[river thorn]

Conversation ID: #2399572

[somber mica]

same

[lofty kayak]

How can i play my Facebook account to my laptop?

[frank leaf]

@neon magnet Can you help me with that(#🆔・tickets-customer-care message), please? If you not i think no one can. Sorry for ping you

[neon magnet]

Not possible

[granite crystal]

My Garage Level Up "Special Offer" is missing/disappeared...!!
It was showing over 1200 days remaining...
It's now gone... 😭

[nimble fox]

I bought the Bundle Mclaren 765 2 Stars pack cost : 9.99 $ . But I can't get some BP from this bundle.Please check ID af0519 , Costumer care Id 2429942 , I waiting this pack for 30 hours.....

[tiny vortex]

I accidentally converted 2k tokens to credits. Please convert back.
ID : i-1834111

[granite crystal]

Player ID
w-g5dc6c5

Garage Level Up Special Offer disappeared 😶

[lofty kayak]

Is it possible to connect with facebook on laptop? @neon magnet ?

[neon magnet]

no

[neon magnet]

it's only 7d

[neon magnet]

contact customer care

[cyan wren]

@neon magnet
Conversation Id:#2433373
Request to rollback my account back for a day

[cyan wren]

@warm elm how long do I need to wait for gl to do this?

[lofty kayak]

Then how should i play same account in my mobile and pc?

[neon magnet]

You can't

[neon magnet]

Will escalate

[cyan wren]

When I can expect it to happen?

[neon magnet]

Depends on the volume of requests already in queue.

[loud canopy]

@neon magnet
Hi, I put a ticket in over a month ago now and still haven't heard anything. I didn't get an automated reply like before either. Player id 7db2597 it was regarding a tkns for credits mistake. Can you help me out?

[granite crystal]

It was showing over 1200 days..!!
Not just this garage level-up Special Offer, but all garage level-up Special Offers I've got so far in the game..!!
I'll post a screenshot next time it happens when I level up...
😞

[analog meadow]

@neon magnet In my game, the barchetta pack is missing in the shop Since I updated the game. I raised a ticket about the issue. Will I get compensation for the loss?

[neon magnet]

what is your conversation ID?

[neon magnet]

It must have been a bug, the intended duration of those packs is 7 days

[neon magnet]

I don't think so, but we can check

[sly valley]

Conversation ID: #2435955
Issue: Attack button is not available for the intersection race(my club mate played the first 2 races on that street without any problem)
@neon magnet , could you please escalate this, since attack phase will end in 2 days?

[neon magnet]

will escalate

[loud canopy]

I didn't get one. I put a question in twice over a month ago in the customer service section of the game and I never received an email conversation. My player id is 7db2597

[neon magnet]

I can't escalate without a conversation ID

[sly valley]

hello, i have a ticket 2432203, no answer yet. Can anyone help me pls?

[lone gale]

I have a conversation d : 2436457

[ornate wedge]

Conversation ID: #2436783
Issue: Synchronization issues with my current device and lost progress, player ID is 1715349030, kindly help me get my progress back!

[edgy galleon]

Conversation ID: #2437177
Issue: I'm playing on Xbox and every time after about 20 or 30 minutes graphic problems are starting. At the beginning before a few months the problem just appeared in the menus. Since a few weeks the problem is also appearing during the races. I can't see my car, my opponents or the street. It's like a wall during the races. The only thing I can see is the HUD (Speed, map and position). I would like to know if that can be fixed soon.

[topaz lintel]

Conversation ID on iOS: #2438726
when you guys gonna transfer my account to Android, its linked to FB
Conversation ID on Android: #2438761

[dense spade]

Hi . I can't connect to the game on win10 since 12 hours ago . Android as well . My internet connection working fine, restarted everything and re-installed the game on windows . Nothing is working .

[sly valley]

@neon magnet hello, i have a ticket 2432203 with no answer. Can you help me,pls?

[proven nova]

Conversation ID: #2442602
No response

[polar pond]

Oi

[fluid plume]

@neon magnet hello I haven't received a reply in over a week, please check
conversation ID: #2422015

[summer relic]

Conversation ID: #1845488
Didn't receive a pop up to claim the 50k seasonal tokens. Please do look into this. I've tried closing and opening the game many times.

[desert horizon]

IOS Conversation ID: #2442543

I want to transfer my IOS account to Android

Android Conversation ID: #2444289

[wind turtle]

conversion id:-2445783 didn't receive the purchase of drive syndicate realy packs with tokens

[zenith flare]

Conversation ID #2445757
I bought the first 2 syndicate coin (relay packs) and didn't get any coins
they were 500 tokens each so 1000 tokens spent.
I just submitted this but didn't have time to wait for agent

[ruby condor]

Conversation ID: #2445769
I bought the first Syndicate Coins relay pack for 500 tokens but didn’t received any Syndicate Coins.

[neon magnet]

#🔥・hot-topics

[languid iron]

Conversation ID: 2445941 - I bought 3 of the 5 syndicate coin packs and got nothing

[loud mantle]

i spend 500 tokens per syndicate pack and got nothing, please help

[tacit spear]

During registration for new event

[pine vapor]

Hello. I spent 500 tokens for Syndicate coins and didn't receive them.

[sly valley]

I have the same issue i buyed them all and didn’t received any response from GL

[eager island]

Same, spent 2250..

[stray arch]

Conversation I'd #2434524 - account deleted unknowingly

[deft wave]

50k Syndicate tokens and 3 bps for 600LT...
Insane!!

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watching ads > multiplay > repeat)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
8 weeks has passed
Requests for quick action.
@neon magnet

[soft dust]

Conversation ID #2447954, player ID: a-6f21e75

[cloud tree]

Conversation C.C. ID 2447964

[solemn prism]

Conversation ID: #2446020
Player id: i-62hd98d

I bought relay packs for 1000 tokens. I didn’t receive any SC. Now I’m not getting my 1000 tokens back. Plz check it’s been almost 24 hours

[torn granite]

Where can I use the Code in the german Version? I have no button the readem the code

[leaden pebble]

I dont have Revuelto LTE available in Daily events.
Windows platform ID: w-68549g4
android: a-01h4637

[main root]

Ticket ID : 2449691
It has been 1 Day+ Still No Reply from anyone.👀

[rapid pond]

Conversation ID: #2448401 Almost been 3 days no reply .

[obtuse yoke]

Conversation ID: 2450948

[granite crystal]

Hi @Codin ... Your reply was in past-tense... But as I've been saying, your problem is persistent...
Could you please tell me how many Days and how many Hours left for me before this offer expires..
I've lost these offers in the past... It's not fair.. 😞

[minor depot]

qliphoth666 has been warned

Reason: Duplicated text

[tight sonnet]

#2453648 race doesn't load

[gilded scaffold]

Bruh

[rare flicker]

[serene trail]

conversation ID:#2454811
Player ID: w-f27947

7 day false ban for no reason whatsoever mentioning that I have made unauthorized alterations to the game to which I have done nothing, I just wake up and see my ban. if theres anything I can prove that I'm innocent, I can only say that I'm innocent because I haven't cheated or exploited in any way and I give my responsibility to the mods to look and give me a valid reason for my ban

[past glen]

you will get unbanned after 7 days zeyan 🦛

[gritty meteor]

Hi
Please when I open my game the events don't load, it just says network error right after it opens.
This happens both on my phone(Android) and laptop(Windows)

[unreal aurora]

Conversation ID: #2446845

[bold abyss]

Conversation ID:#
2449695
I lost my progress in the game after downloading the game again my acc was linked tho and been waiting for a reply for 4 days

[fringe breach]

Conversation ID: #2456165
revuelto esports TLE missing

[frail forge]

Same issue!! Experiencing this for the past 3 days

[gritty meteor]

@neon magnet Help us

[molten jewel]

Conversation ID: #2458662 I can't play the practice mode in the grand prix.

[candid crow]

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watching ads > multiplay > repeat)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
9 weeks has passed
Requests for quick action.
@neon magnet

[haughty parcel]

#2459795 issue not resolved yet

[rapid pond]

Conversation ID: #2448401

[noble mason]

conversation ID: #2460929 no response yet

[shrewd belfry]

Conversation ID: #2461417
pls help no reply

[proper wasp]

so, if i wanna send my Windows data to steam.. i get the code from the Connect steam.. and send that into the Steams game version XBOX connect?

[noble mason]

conversation ID: #2460929, reply please

[topaz schooner]

Why cannot i play multiplayer with my friends???

[warped crypt]

Evony King Return , two advertising in one doesn't work for returning rewards or tickets please fix these bug

[main root]

What Do you want?

[tawdry pulsar]

Conversation ID: #2463308

[ocean rune]

conversation id : 2455973 (ios) and 2455992(android)
account transfer from ios to android no reply yet

[robust scaffold]

Hi

[gritty meteor]

Same thing happened to me sometime ago they're not going to fix it

[woeful pilot]

Conversation ID: 2462809 Player ID: a-fggf39 I had an account on my Android phone, but I just bought a new iPhone and I want to switch my game account to it. I tried to pass it through my social account, but I couldn't.

[cunning rune]

Conversation ID: #2465300 I bought the first Syndicate Coins relay pack for 500 tokens but didn’t received any Syndicate Coins.
I have been trying to talk to customer service for almost 2 weeks and they never help me u.u

[green wyvern]

Conversation ID: #2425715 I made a request to transfer my android account data to windows but the support team reps keep asking me for info that I have provided already and are very late to respond to message requests.

[hard ruin]

Conversation ID: 2458362
please terminate the account deletion process that was initiated by a mistake .

[neon magnet]

team's working on it

[neon magnet]

As per customer care's message, you need to respond to them and confirm that you do want a platform transfer.

[dense spade]

9 days so far, no response ... Conversation ID: #2451666

[white sage]

Pls remove vanda from regera event or reduce it to max 3 till 4 star requirement. U dont need to make this event also p2w ...
(I posted it here since u removed the general suggestions tab)

[green wyvern]

I responded to them before but they just sent me another "unfortunately we don't offer cross progress but we can transfer your account" message when I sent my account info and purchase info. The message I was responding to when I made that request is Conversation ID: #2419842

[frank leaf]

Conversation ID: #2466224 No answer

[woeful pilot]

Conversation ID: 2462809 Player ID: a-fggf39 I had an account on my Android phone, but I just bought a new iPhone and I want to switch my game account to it. I tried to pass it through my social account, but I couldn't.

[clever jay]

Account “warned” for possible account deletion (CANCEL THE DELETION.)

#2467684

Player ID: i-982f07
please help my sanity @neon magnet

[white relic]

Conversation ID: #2467712

I want to undo the account deletion, but I got no Ticket ID thus far

[ocean rune]

@neon magnet there's no reply to this yet from the support team
contacted on 8th of august and yet no reply

[frank leaf]

@neon magnet As well on mine conversation in no reply also

[woeful pilot]

@neon magnet same thing, no reply

[north vault]

I'm getting an issue logging into Xbox Live. Says I can't log in but I was able to this morning. Anyone else having the same issue?

[proven nova]

No response on the third email i sent about the same problem.
Conversation ID: #2466411

[sly valley]

Conversation ID: 2469064
I bought the legend pass in the promotion for R$ 27.90 but so far the pass prizes have not been delivered in my game, and I made a purchase of R$ 4.90 and it arrived instantly. I would like to see the possibility of refunding my money if the benefits do not reach my game.
@neon magnet

[faint path]

Conversation ID:2467745
In this, I asked if I can stop the deletion of my account, and there still hasn’t been a reply, I just wanted to check to see how they are going

[clever jay]

I don’t know if this ticket works but this is what I did followed by the first email.

[valid sphinx]

@Developers - please remove from Multiplayer rewards, epics and blueprints that are available in the Legend Store. 30K milestone is a long grind and the reward is not reflective of the challenge. We can easily get these epics and blueprints from the Legend Store with no effort.

[neon magnet]

no, you need a customer care ticket sent on the website

[neon magnet]

#🔥・hot-topics message

[frank leaf]

@neon magnet no answers on 2468099 and 2466224 for 3 days

[warm elm]

check #📋・check-tickets please

@elfin wharf please check your DMs

[sly valley]

I was told that my ticket was attended, what should I do now?
@neon magnet

[neon magnet]

check your email or in-app conversation?

[terse ice]

Ticket not found

Ticket not found. Please check your ticket ID

[desert horizon]

I want to transfer IOS account to android, no response in a week.
Conversation ID: #2454851

[neon magnet]

this is what you were told to do. please do so.

[terse ice]

Ticket attended

Please check your inbox because your ticket has been attended by CC.

[terse ice]

Pending

Please bear with us a bit more until a CC agent will take over your case.

[faint path]

thx

[sly valley]

Nothing arrived in my email and the conversation in the app simply went to limbo. I even tried to request a refund through Google Play @neon magnet

[terse ice]

Escalated internally

We escalated your case internally. Please bear with us a little until a CC agent will reply to you.

[terse ice]

Pending

Please bear with us a bit more until a CC agent will take over your case.

[candid crow]

I used command /ticket 2343281
and answer is
"Ticket attended. Please check your inbox because your ticket has been attended by CC."
But there is no any reply in my inbox after first auto CC from Gameloft (2023-06-08)

How do I check that?

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection at 2023-06-01.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watching ads > multiplay > repeat)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
10 weeks has passed without any replies
Requests for quick action.
@neon magnet

[astral crystal]

Hey @neon magnet Its been couple of days since i requested to cross check my account ticket id: #2465926

[terse ice]

Pending

Please bear with us a bit more until a CC agent will take over your case.

[faint path]

@terse ice, and how long is that gonna take?

[neon magnet]

use this format in #📋・check-tickets
/ticket + [your conversation ID]

[neon magnet]

the first "auto cc" message is the last attended message. IF you want to keep disputing, you have to reply to it and an agent will get back to you as soon as possible.

[neon magnet]

depends on the number of tickets in queue

[astral crystal]

How can i check how much tickets in queue

[neon magnet]

you can't. if someone doesn't reply within the next few days, escalate it in this channel.

[candid crow]

I used command /ticket 2343281
and answer is
"Ticket attended. Please check your inbox because your ticket has been attended by CC."

And I responded to the auto CC as you're told.
But the reply from sender '[e-mail]' says "Issue Closed"

What is this?
What should I do?

Conversation ID: #2343281
Player ID: i-305h6

permanently banned by Gameloft's false detection.
I never made any unauthorized changes to the game.
Just only played the game hard for 16 hours enduring sleep. (watching ads > multiplay > repeat)
And when I woke up, permanently banned popup window appeared
Why do I have to go through this?
10 weeks has passed without any replies
Requests for quick action.
@neon magnet

[neon magnet]

Open a new ticket

[astral crystal]

Hey @neon magnet Its showing ticket attended my account got banned for no reason please recheck

[mint pine]

por qué demonios mis tikets desaparecen del chat en A9 cuando se supone que debo recibir respuesta?

[neon magnet]

you need to respond to it

[neon magnet]

English only

[astral crystal]

This is what i got

[neon magnet]

Yes, if you want to continue, please respond to this and an agent will get back to you.

[frank leaf]

@neon magnet 4 days and no answer, only "Bear with us more". For player whos invested 2K USD on that game you guys paying respect like this?

[white relic]

@neon magnet same here… no response from Costumer Care for days and I‘ve never requested an account deletion…

[neon magnet]

Someone should answer within the day

Someone will get to you soon, same for you @white relic

[sly valley]

@neon magnet #2473898
I got banned while playing MP. I didn't do anything illegal to the game. There is still no any response but Lofty keeps saying my ticket has been attended

[neon magnet]

you need to reply to the last email, the automated one you got

[fringe lion]

@neon magnet Conversation ID: #2458702
I bought a Regera Multi 2 pack but now i need tokens(the pack wasn't worth it anyway)so i asked for a refund still no refund after 8 days

[faint path]

@last hazel conversation ID :#2467745
I requested to stop the deletion of my account 4 days ago, and still no reply

[hollow dagger]

Need help with connecting new Facebook account to my asphalt 9 game. I don't remember the details of an old connected Facebook account to this game. For some reasons I can't find it, which Facebook account was connected to my this asphalt 9 game. Could you please guide me on this?

[trail jetty]

I contacted to transfer a windows account to android on 10th august, still no reply
conversation id #2459872

the automated reply said to contact from the new device, android in my case, did that but still no reply
new device (Android) conversation id #2459654

[quartz dove]

#2437000 Haven't heard back since August 9th

[frank leaf]

Yes

[echo ravine]

ID:2475395 Please reply to me as soon as possible. I am very anxious and have been waiting all day

[dusk summit]

ID:2473908 I paid the full amount for the sc18 key and instead got asterion bps and the decal, I have raised the issue multiple times in CC and they say content of the purchase was given successfully when it wasn't. What's the next step? I paid the full amount for sc18 key and I'd like to have it without paying for it again

[frank leaf]

My account wasn’t about to get deleted, it was resetted. But they did not do anything cause they are dealing with customers from Russia now. Basically they can reset my 5yers old account and they are not going to do anything to get back. 100% logical

[floral timber]

@neon magnet Conversation ID: 2473752
No response yet from customer care. Although two days passed?

[sly valley]

@neon magnet 🙏
Thanks! This is your Conversation ID: 2477283
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

Thank you! This is your Conversation ID: 2477513
Don't forget to upload your screenshots here!
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

[trail jetty]

there are people with tickets pending since 10+ days
i'm one of them

[sly valley]

conversation id :2478097 cant play multiplayer for no reason noone replied yet

[faint path]

@last hazel conversation ID: 2467745
The has been no response for 6 days now,

[faint path]

yer, do we have to spam the channel in order for use to attend our issues or what??

[simple frost]

They would more likely ban you than help you tho for spamming

[echo ravine]

Bro, I've been waiting for two days or let me wait, what I want to ask is that the customer care doesn't go to work every day?

[clever jay]

2478791 (conversation ID) cancel account deletion but #📋・check-tickets says that a CC already replied to that. @neon magnet

[neon magnet]

Hey Jon, as you may know, there are non-work days called weekends. You have pinged me multiple times demanding an urgent response..during the weekend. I guarantee that you were not ignored, it was just outside of my working hours. Please do not spam that channel with others' tickets, that is not its intended purpose. I will send a round of escalations today

[neon magnet]

Spamming does not push tickets faster.

[trail jetty]

any progress?

[faint path]

ok,

[edgy patio]

how do i gain access to my old asphalt 9 account My garage lvl wa 10 and now it has reset me back to 1

[neon magnet]

You will get an answer today

[white relic]

Good morning @neon magnet , I don’t want to disturb you, just inform you that it has been 7 days since my account deletion and I really miss that game.

I know, you have a lot to do, but I‘d highly appreciate an answer.

Have a pleasant day

[neon magnet]

I've also escalated your ticket

[faint path]

hello @neon magnet , I have also been waiting for about 7 days as well, and I apologise for my rude behaviour from before 😅, and if you don’t no already but my conversation ticket ID:2467745, and I was wondering if I can get my issue escalated, if that is ok

[trail jetty]

conversation id: #2479219
please escalate

[clever jay]

Conversation ID: 2478791
Escalade situation about cancelling account deletion. @neon magnet

[magic mason]

hello do you know if we can pay with paysafecard

[proven nova]

I was playing Asphalt 9 on my PC (Microsoft Store version) and at the time i was connected to my Xbox Account on Asphalt 9. I saw there's the Steam version available so before installing the Steam version of the game, i wanted to link my Steam account so all my progress would be merged to the Steam version of the game but, the game used the Steam progress data, both on the Microsoft Store version. Right now I'm looking on how could i un-link my Steam Account from Asphalt 9 so i can continue using my old Xbox Account game data progress. The problem is the same on my Xbox Console as well.

I've sent 4 emails since august 1 and no replies.
Conversation ID: #2472125

[minor depot]

yeetingtheniceone has been warned

Reason: Bad word usage

[minor depot]

hf#8315 has been warned

Reason: 0 context ping

[neon magnet]

Hello,
Thank you for reaching out.
We will escalate your case to the appropriate department and effectively cancel your account deletion request.
Processing might take some time, so we recommend you check the game in a few days to see if access to your account is restored.
Thank you for your understanding and patience.
Have a nice day!
Sincerely,
Anna

[neon magnet]

I've escalated your issue

[fiery flume]

Conversation id: 2473752
No response yet from cc, one week to come.

[trail jetty]

account transfer

[proven nova]

How much longer until the restoration process?
Conversation ID: #2472125

[quartz dove]

Conversation ID: 2437000 August 9th is the last time I got a reply @neon magnet

[fallow rover]

Hello, I purchased the new (10x) pack today with 800 tokens. However, I noticed that it has been changed to 750 tokens. it would be possible to receive a refund of the 50 tokens? I need them to purchase another 10x pack.🥲

[peak herald]

Conversation ID: 2478773
I don’t want to delete my account
It been like 2 days since I got a response about my account being deleted

[simple frost]

You can't depend on them getting back to you within a few days it will probably be a few weeks at least maybe more. Just got to hope you can save your account

[neon magnet]

contact customer care and they will refund the token difference

[grave ibex]

@neon magnet I did not receive RP from yesterday when new season started.
ID: 2483222 my tichet from then.
Can you help in some way?

Edit: RP mean reputation points for crew! @neon magnet
Thanks

[neon magnet]

what is RP

[drowsy marlin]

8 days passed no reply for ticket #2470116 cancelling account deletion request! I am losing my interest in playing! Anyone please help! @neon magnet

[grave ibex]

RP = Reputation points!
🤦‍♂️

[neon magnet]

I saw your edit, no need to face palm 🙂 we'll see what the team says

[neon magnet]

I will escalate, but please change your profile picture if you want to remain on this server.

[nimble gust]

@neon magnet Could you please look into this, this issue is being faced by one of my friends on Android and he contacted cc n got the Conversation ID: 2485059 but issue is not resolved yet.
His reputation points are not getting added.

[simple frost]

A lot of people are having these problems they will hopefully and probably fix the issue soon

[hoary ore]

Im trying to change my account from ios to android, but my conversation and android and ios was just closed for no reason and no reply and i made a new request just now but there’s no option showing for account transfer on android so idk what to do Conversation ID: #2486077 and android was just closed again now I don’t understand

[floral timber]

Conversation id:2473752
A week passed but no response from cc. Also i got rewards after clash round ended despite I was not eligible to participate in it. The clash section was disabled for me and now it has ended, still it is disabled but i got rewards. This looks like a error from your end. I tried to solve it but it nothing worked, also some of my friends also facing this issue. Thanks.

[simple frost]

Someone will probably escalate your situation soon

[desert kindle]

Good morning, I have a problem with my account since 08/22/23, my reputation points are not being added and I am unable to receive team milestone awards. ID: 110421570 ticket
Conversation id: 2485101

[trail jetty]

conversation id: #2479219
it's been almost a week and still pending, how long is it gonna take?

[quaint perch]

probleme

[ebon thorn]

@neon magnet
Player ID a-85dcf11
I am having login problem, I am not able to login my account since days, please help.🙏🙏🙏

[trail jetty]

escalate pls

[ebon thorn]

@neon magnet
Escalate please

[honest knot]

How can i login my mobile account in laptop

[trail jetty]

@neon magnet

[alpine bloom]

Same problem faced me, how solves it

[old adder]

How do start racing I'm new to this

[fallen basin]

#2489005 please help ASAP

[sleek yew]

#2489055 need someone to change the age on my account

[ebon thorn]

Conversation ID #2488914
Player ID a-85dcf11
I am having login problem, I am not able to login my account since days, please help.🙏🙏🙏

[sly valley]

Conversation ID: #2489646

Help plz be quick @neon magnet

[sleek yew]

#2490546 need someone to change the age on my account and discontinue account deletion @neon magnet

[trail jetty]

conversation id: #2479219
been over a week and still pending
escalate pls @neon magnet

[drowsy marlin]

Hi, there is still no fb, could you escalate again. The account is being delete within 30 days so pls hurry up. Ticket #2470116

[sleek yew]

#2490546 need someone to change the age on my account and discontinue account deletion @neon magnet

[lilac schooner]

I want help

[flint socket]

Hi

[river zenith]

help me
pls
dont ignore me 😢

[dense cave]

pls fix it

[ebon thorn]

Same problem complaint CC for in game

[sleek yew]

#2490546 need someone to change the age on my account and discontinue account deletion @neon magnet also #2489055 says attended but I have had no contact with cc

[dense cave]

Ticket id - 2493089 can you solve this issue

[plain cloud]

Conversation ID: #2492542 13 streets are missing from clash and 2 players are showing joined late error where clash was registered on 27th August and they joined on 23rd August.

[sleek yew]

#2490546 need someone to change the age on my account and discontinue account deletion @neon magnet also #2489055 says attended but I have had no contact with cc it has been over 3 days now

[sleek yew]

^ both tickets now say attended but i havent been contacted about any of them

[ebon thorn]

Conversation ID: 2490350
I can't login my account
Please help
Escalate CC
@neon magnet

[sleek yew]

Both 2490546 and 2489055 have been attended but still no replies after a day @neon magnet

[magic nest]

Any update to Conversation ID 2492939? I am losing out Clash Coins & Tokens. Thx.

[whole badge]

Hi ,
What is redeem code.

How to get plz tell us

[sleek yew]

After 10 hours still nothing @neon magnet

[sly valley]

bug found

[ebon rock]

Hmm no such "bug" for me...

[molten jewel]

ID: 2498514 I can't register because everything has errors, it doesn't show the terms to accept and it doesn't let me choose my location.

[sly valley]

Idk why then

[orchid compass]

A

[wooden iron]

too

[sly valley]

A9 still uses internet explorer as their browser which is not supported but I guess they don't even want to update

[sly valley]

Conversation ID #2489509
6days old Conversation, still no reply from asphalt team .
Also snapdragon mobile open event not showing to me@neon magnet

[molten jewel]

Yes, I was still able to sign up by searching for it on chorme, thank you very much!

[sly valley]

np

[soft zealot]

Conversation ID: 2502224
Not able to upload screenshots. Uploading here for your reference.

Kindly take action against this team who is not playing fairly.

[radiant drift]

When I click on the Redeem Code button under Gameloft Connect, I only get the following blank screen. This has been going on now for a couple of months. When will this be fixed AND how are we supposed to redeem our Amazon Prime rewards with this not functioning?

[white tangle]

Hi

[hearty sorrel]

I don’t know what to do to get my ticket

[nimble gust]

@neon magnet Could you please look into reputation count issues, players reputations is not being added to the club's reputation points, this issue is being faced by one of my friends on Android and he contacted cc n got the Conversation ID: 2485059 but issue is not resolved yet.
His reputation points are not getting added.

[neon magnet]

Escalating again

[nimble gust]

Always the best man to approach. Thanks Codin. 👍

[fallow fjord]

Is anyone having a problem racing a car that has a full tank and it won’t race? When trying to do a GP practice run in the Solus, I click on “Practice” select the Solus with a full tank to race, it keeps taking me back to the select practice screen, the race never starts, just goes back to the practice selection every time. Interestingly, it was working this morning until I got the extra fuel rewards from the legend pass. Is this a fuel bug, like how the fuel counter is a bug? I created an ingame report but don’t have the id.

[solemn tinsel]

conversation id: 2506489
I want to transfer my Asphalt 9 gamedata on android to PC
pls @neon magnet

[sly valley]

Conversation id : 2505112
I want to cancel my resquest to delete my account. Its my only account. I cant switch or anything because the game wont let me even log in

[neon magnet]

you're out of fuel, wait for it to refuel and it will work

[digital coyote]

@digital coyote

[fallow fjord]

Thank you. Yes, I did notice that is what happened.

[sterile dove]

Hi i can't clog into games with my google account

[dreamy marten]

Same for me

[sly valley]

Reinstall g service

[feral current]

a-055caef1

[tiny vortex]

Just wanted to say loved the customer support. Very quick and easy to do. You guys did a very good job 👏. @neon magnet Where can I submit a 5⭐️ review ?

[onyx condor]

ticket id: 2509492
having problem with in game ads
only watched 3 ads 6h ago and I am not getting any more

[neon magnet]

Hi, ads are not unlimited

[neon magnet]

Much appreciated ^^ I believe you do get a prompt at the end of a conversation with customer care asking for a rating. Alternatively, you can give the game a five star review on our stores

[onyx condor]

But I only watched 3ads

[sly valley]

Conversation Id : 2512392
I want to transfer my progress from my old android to an ios device, i’ve been trying for days now and theres an error that wont let me load the text of the automatic chat in the gameloft support. How can i resume the conversation so that i can continue the transfer?

[feral current]

a-055cef1

[nimble gust]

It is still the same, no resolved from the last 20 days

[nimble gust]

Hey @neon magnet , any update on this..!!

[neon magnet]

I got more people involved, still investigating.

It's not an easy fix I'm afraid, I don't have any good news at the moment.

[white tangle]

×2

[obtuse yoke]

ID: 2517405
Please push, Game progress restore @neon magnet

[woeful axle]

ID player : a-h0f2d54
My account has been reset.Last played on September 1, 2023.
@neon magnet

[woeful axle]

ID player : a-h0f2d54
My account has been reset.Last played on September 1, 2023.
@neon magnet

[neon magnet]

Contact customer care

[grave ibex]

@neon magnet I have a lot of tickets about not counting my reputation points for crew.
ID PLAYER: a-fe5hg4
Tickets: 2515978 previous and now 2523485.

From first day of this season my reputation points not added to my crew. Please help in this matter because I cant play like allways and im sick of open ticket with same answer.

[river sluice]

Hey i want to transfer my a9 account to another gmail

[strong narwhal]

I have complained to Customers Care for almost 24 hours ago but no response at all

[smoky rain]

Dear @Codin I have received a ban, I dont know why, and ask me to put mail and id ticket to clarify but i dont have any id ticket. Where I can found it?

[hollow tartan]

I received info that I was banned. I filled a customer care ticket. Then I was trying to submit ticket ID / e-mail on wapshop.gameloft.com/bannedaccount but I can't do it as each time I am receiving: "There was an error processing your request, please try again later! "
Ticket: 2526623
@neon magnet can you help?

[north wave]

Ticket #2351267 was closed without a being solved.
Ticket #2513989 was sent to reopen ticket above, but nothing has happened since.

[cloud warren]

Dear @neon magnet Check convo 2527870 I provided you a important screenshot

[forest frost]

#2522422

[fervent badger]

[nimble gust]

Hey Codin, good morning.. Hope you are doing well.. any update on this issue..it's been almost a season (more than 25 days now).. was checking with the same friend of mine who is facing this issue,, he just told me that **I didn't receive any team rewards or daily rewards this season. ** ... It's really a big problem.. could you please get the team involve and get this sorted quickly.

[sly valley]

Conversation ID: #2531792
My account got reset. I really didn't do anything illegal or against game rules. I really need my account back. Thanks Gameloft!

[grave ibex]

Just like me! 😔 Same issue i reported few times to Customer Care's game. Everytime I received same answer: "team is currently working on fixing...dont worry..." soon 🤦‍♂️

[forest frost]

Least u can play the game. Ive been emailing and spent so much time already on searching for connection error 4-1 fix for xbox with no success, now searching for help on discord. Anybody got fix for this problem? The game works fine with Fresh account, just mine doesnt seem to function. Its like that since i updated from Xbox one x to series x. Because the game works on Fresh account it should be easy fix or not? Just need some quidance or anyone else than AI to respond something...

[cloud warren]

@neon magnet I have a important question to discuss about so we have to talk in private so are you comfortable?

[neon magnet]

We're still investigating this issue, sorry for the inconvenience

[neon magnet]

Same as above, sorry.

[neon magnet]

I've sent you a friend request

[boreal oyster]

hello, how to register and play multiplayer

[steep lance]

Conversation ID: #2527759
I can't play Clash from the past 30-40 days .I have been in my new club for the past month . One complete season ended but I still can't play clash. I tried complaining a few times but there's no response as well . It just shows: YOU CAN'T PLAY CLASH . YOU JOINED LATE.

[zealous delta]

I had 10 A** wildcards. I used 8 of them on Genty to go from 4 to 12. But, all 10 wildcards got deducted from my account
Are there any known issues?

[languid ember]

how do i find access restricted

[sly valley]

Conversation id #2536495. I recently switched from ios to android and would want a one time progress transfer. My ios account id is i-9741fg3 and my android account id is a-1d60057. Looking forward to a reply.

[rustic berry]

@neon magnet Conversation Id #2538206.please I accidentally purchased credits worth of 2000 tokens.I want them back😭😭😭😭

[twilit niche]

Hi, I reinstalled my iPad game n connected to my Facebook and game center but the app is not giving me my old progress made.

[outer tusk]

Conversation ID: #2538377 My old progress is gone now that I got back my steam account

[floral timber]

Same issue with me. Cant play clash and even today as the previous clash ended, it still shows "you can't play clash. You joined late" even till now.

[gloomy saffron]

This is ridiculous, with as much money as is pumped into this game....

[modern moss]

Pls help me

[spice finch]

Conversation 2544294: so I paid for season pass but I did not receive it. Can I get any help with that?

[forest pebble]

I was wondering if it is just me but when I go into the showroom, it is completely empty

[bright barn]

No update in MS store

[sly valley]

My showroom is empty. Should it be? Am I missing something. Android.

[cloud tree]

Conversation ID 2547996 Still no answer 🤷🏻

[sleek raft]

ticket 2504307 and 2505123, was asked to make a new ticket to initiate the transfer from my IOS to Steam account but was again asked to make another ticket.

[hasty token]

why it said could not execute action on the server (2) , when i tried to connect to xbox

[warped thicket]

Conversation ID: #2547611
I connected my xbox account with Steam yesterday and now the progress has been reset. Please help me in restoring my account. The player ID of my lost account is: w-89d9c

[weary osprey]

Conversation ID: #2549148
I am writing to request assistance with the recovery of my Xbox Gameloft account. I encountered an issue while attempting to link my Xbox account to Steam, which resulted in an unintended connection between my Steam account and Xbox account. This has led to the reset of my in-game progress, and I am eager to have my account restored to its previous state. The player ID of my lost account is: w-g409g6

[sly valley]

If u play in android in the previous progress and want to change to ipad u chould contact customer service

[hasty token]

conversation id : #2548862 i connect my xbox account to my pc because i used to use steam to play and also connected my xbox account to steam but suddenly steam doesnt work therefore i play on windows, but when i tried to connect my xbox account it said could not execute action on the server (2) , i tried restarting the game and checking my internet but it still wont work , please help me to recover my account , i have a lot of purchases in my account , the player id of my lost account is :w-795h57e

[cloud tree]

Conversation ID 2547996 Still no answer 🤷🏻

[jade geode]

Same issue. Did you fix it?!

[twilit niche]

Not at all

[wary locust]

Conversation ID : 2549200, no reply, my club members points aren't getting reflected in club reputation points, please help

[dense matrix]

Are you sure they’re playing lol

[warped thicket]

May I know what happened, mate?

[cloud tree]

@warped thicket I had both active event passes and was unable to use them due to the update delay... I ask for a refund or extension of the expiry date. Only this... It seems fair to me

[trail copper]

Conversation ID: 2555333 , i installed steam version and gave code to store version by mistake, how to reverse to the old account

[untold moth]

Hello Support, I opened a ticket in the website but I haven’t heard anything back since Thursday? I did t receive a confirmation email when I submitted, so I neeed to open a new ticket again?

[thin tree]

Conversation ID:2556572 my progress got reset because i login from steam and copied code and pasted that code in window asphalt 9
please give me my account back...

[azure owl]

I cant open the game after the new windows updaye

[stone shore]

Has anyone fixed the problem with changing the account and having to start it from the beginning?

[pastel oar]

Conversation ID : #2565590
Updated My Game And Everything In My Account Was Resetted

[pearl elk]

Conversation ID: #2557516 - would appreciate urgent attention on this ticket please 🙏

[noble forge]

Hi Team, I purchased 3 times FERRARI 488 CHALLENGE EVO LARGE PACK but only 2 bumped up and one completely missing, could any one help me look into this? Thanks

[gilded venture]

Hi. I need urgent help team.

[pastel oar]

@neon magnet I Have Some Questions To Talk About Referring To My Account, So.. Do You Mind If We Discuss It Privately?

[neon magnet]

Contact customer care

[stone shore]

i installed steam version and gave code to store version by mistake, how to reverse to the old account ID: w-58974

[pastel oar]

Already Did, I'm Just Wondering If I Can Restore My Account Or Not

[neon magnet]

Contact customer care

[neon magnet]

I don't know, wait for their reply

[random vigil]

me too

[sly valley]

Bro i'm facing same issue and its really frustrating. Streets are assigned to me, I claim rewards, but cant race in clash for some reason.

[steep lance]

I can feel you buddy

[lilac lintel]

alr this is the second time am getting banned for no reason someone fix your game
id w-c97931

[vast harness]

What is happening? My internet is good.

[jade jackal]

hi guys , how can i get my account back i connected my code from steam to xbox wrong and now i lost all my account progress . My player ID is w-c1fg1d5 and my main account is wild driver

[thick totem]

Is there any customer service? I need to get my account back on this server somehow. I need help When connecting to Xbox from Steam, it asked me for a code and I wrote my Xbox player ID, then the new account on Steam was connected to Xbox.
It moved and my account with garage level 16 disappeared. I can't play Asphalt 9 for 3 days.
My account is visible in the club but my Xbox account is gone

[marsh vault]

@neon magnet I lost my progress due to the switch to STEAM
Conversation ID: #2555576

[dapper rampart]

Conversation ID: #2560653

[thin tree]

Conversation ID: #2561200

[dapper rampart]

Conversation ID: #2560653

[trail copper]

4 days no reply, idk why this channel or CS exist

[thick totem]

Please let me know where to reach me or where to write this conversation ID

[pastel oar]

@neon magnet Would It Be Possible To Restore The Data Progress Of My Old Account Data By Transferring Its Data To The 0% Progress Account That I'm Using Right Now?

[wise basin]

For those who have lost your account's progress (by trying to link Windows/Xbox to Steam), contact A9 support. Inform your old ID and the new one you were given. Don't forget to explain what happened. The data from one will be transfered to the other. Be polite and wait for their time to reply (happened to me as well).

[neon magnet]

contact customer care

[random vigil]

Conversation ID: #2558815
because I lost my progress because i tried to switch to steam...

[pastel oar]

Already Did, No Answers At All

[neon magnet]

check your status in #📋・check-tickets

[thick totem]

nedn kimse beni umurasamıyor benim için çok önemli bir olay

[dreamy timber]

I need help on redeeming a code, not working, well my user ID says Incorrect on the website, when it's correctly inputted

[gilded venture]

@marsh vault Same here. I lost my Windows Asphalt legend progress after linking to Steam. Fix this ASAP. Not able to play this game since 15 days. Conversation ID: #2549711

[thick totem]

I still haven't received my account!!

[nova python]

what can i do

[pastel oar]

No Answer, Nothing

[gilded zodiac]

nerf time of bmw i8 showroom stage 13 maybe make it like 1:30 from 1:25

[odd stump]

Conversation ID: #2567376

[sleek moon]

2565856

[gilded venture]

Hi guys. I didn't receive any reply from you guys since 5 days. Not happy at all. You guys should have kept "Highest priority" for the ticket where we lost our progress due to linking our ID with Steam. Please check ASAP. Conversation ID: 2549711

[thick totem]

I experienced the same thing. No one calls me to ask. I spent a lot of money on the game, but no one cares. When I say no one, I mean customer service. Can you let me know when you get your account back?

[alpine urchin]

I didnt get any reply or answers?

[gilded venture]

Most of the people are facing the same issue and Asphalt support team doesn't care. I'm facing this issue since 15 days.

Conversation Id: 2549711.

6 days and I still haven't received any reply.

[thick totem]

WE MUST DO SOMETHING we need to get them to help somehow. Has any of you responded to the support team?

[sour panther]

Conversation ID: #2565324

My issue is still unresolved and I didn't get any response to my last message
Help me get my progress back

[gilded venture]

I don't believe any real person is working in Asphalt customer support bcs a real person can't ignore our tickets for 6 days..💩

[thick totem]

Someone help us, why doesn't anyone care? Many people lost their accounts, we wasted time and money

[gilded venture]

Let's all file an official lawsuit against them. They stole our accounts.😡

[sour panther]

Hey!! Get me back my progress, how long do you plan to make us wait!?
I want my issue to be resolved quick, I don't care, I just want my progress back. That's it!!

Conversation ID: #2565324

It's been so long since I got a reply and this CC doesn't want to help with our issue

[odd stump]

Conversation ID: #2567376

[topaz seal]

@neon magnet Hi codin. I have to report something that I think is very serious. I don't want to write this in the main discord in order not to cause escalation. I would appreciate it if you would allow me to send you something privately.

[random vigil]

Conversation id: #2558815

[gilded venture]

@neon magnet Please check. No one is replying to my ticket since 7 days. I lost my account progress after linking to Steam. Conversation ID: 2549711

[thick totem]

The man is right, we missed a lot of events, we love this game very much, but why don't you help us?

[errant idol]

I want to change my account from Steam to Xbox my old Xbox id: w-7g994e

[peak pine]

Conversation ID: 2504412

[gilded venture]

Worst customer care I have ever seen. They haven't even replied to my email since past 8 days.💀

[odd stump]

There is no option to quit races

[primal veldt]

Wait 7 days

[thick totem]

They reset my game, nothing else but it doesn't fix it, they need to change the account but they don't even look at it

[gilded venture]

What was their reply. Send me screenshot in DM.💀

[peak pine]

2504412#

[scenic latch]

How to change device from xbox/steam to android ? Since i sent ticket request to customer care, they are not response

[gilded venture]

You cannot. Android is a different platform so you'll have to start as a new account. Check their FAQ section on the website.

Asphalt customer care team, still no reply from past 9 days. Conversation ID: 2549711

[astral crystal]

@neon magnet No response from cc please check #2571565

[random vigil]

why

[sly valley]

@neon magnet What inbox, all the tickets above and below mine are resolved only mine says attended with no contact from CC on any email I own + no fix for my issue

[thick totem]

(ID #2562490) What does this conversation ID do?

[amber sundial]

What is this

[trail jetty]

@neon magnet #2574735 escalate pls, thanks

[hollow horizon]

@neon magnet is there any reason why Paris tracks are not available for Club Race?

[iron cipher]

Showcase: When 1 tank left the timer refill says 3 hours, and if you leave the game for a few hours and come back its still at 1 tank and the refill timer still stays at 3 hours. Xbox x. glitch?

[neon magnet]

The timer starts when the fuel is emptied (so, zero, not one).

[karmic lintel]

Hello, I want to ask you for help, please, my PC is damaged and I want to know if my account is safe, if not, it has been lost.

[hollow wren]

@Codin #2581822 thanks

[surreal holly]

Hey pls help me i have sended my req. Yesterday its almost one day but no reply pls help

MY ISSUE WILL TAKE ONLY 10 MINS OF YOURS

Ticket id: 2581296

[barren jungle]

2583039

[silent cobalt]

It's been several days since I made a request, no news! We're fattening you with our money and you can't answer! Id: 2574704

[gilded venture]

It has been 25 days and you guys still not able to restore my game progress. Worst customer care team I have ever seen.

Conversation ID: #2549711

[somber geode]

@neon magnet I transferred my progress from Android to windows a year ago, because my mobile was not supporting 60fps,few months ago my gaming laptop was not turning on,so i vocationally visit my cousin's house to play asphalt 9 in his laptop.Now i have gaming mobile which supports 60fps but can't play asphalt 9 because my progress is in windows,i asked cc many times, they denied it by telling progress transfer is done once in a lifetime, please help me in transferring my windows progress to Android.Please don't deny my request.

[neon magnet]

Transfers are one time only.

[iron cipher]

Any chance you guys will allow us to make GL accounts with 2FA and play anywhere on any device. 1 transfer 😦

[pastel oar]

@neon magnet So Got Some Answers But They Think I'm Simply Don't Know How To Transfer Accounts Between Platforms, While I'm Asking If It Would Be Possible To Restore My Game Progress By Transferring It From My Old ID To The New ID

[surreal holly]

Hey pls help me i have sended my req. Yesterday its almost one day but no reply pls help

MY ISSUE WILL TAKE ONLY 10 MINS OF YOURS

I have contacted before my old id 👇👇
Ticket id: 2581296

But i lost the conversation so i have applied again pls help

My new ticlet id 2584305

@neon magnet Pls help buddy

[barren jungle]

@neon magnet ticket I'd -2583059
No response It's been 2 days I Want to Transfer my progress To iOS Immediately Please tell them to reply Asap

[astral crystal]

@neon magnet I also got banned during ds by just trying not even played much but after seeing everyone is getting warning for this and i got permanently banned. Why my ban is not being lifted?

[neon magnet]

As customer care has clearly stated, you have been informed and there is no further communication needed on this topic.

[surreal holly]

@neon magnet Buddy pls help i am waiting from last 3 days but no reply pls help my ticket id:2584305

[sly valley]

Codin this has literally become absolutely ridiculous. I open a conversation, provide every single detail, my old ID, my new one, screenshots of them, my email, my Xbox account, and I clearly explain my situation. Yet every single time it just says "ticket attended" when I check it and I get absolutely no contact whatsoever of any kind on any email, any account or any platform. I've redone this process four different times and every single time I get absolutely no contact at all?? Like can I at least get a "we're sorry we can't help" email or anything? It's not even a case of something out of their capability, they've literally restored accounts for countless other with the same exact situation. The fact that I get no contact at all is the most unprofessional of all. I'm sending the email linked to all my accounts as well! What am I doing wrong??

[somber geode]

Can you please give one more chance?It will take awhile for me to purchase new pc,till then I can't play asphalt 9 regularly,so please help me in this regard.I will never ask again for progress transfer.I am one of the active player,so please give one more chance.

[surreal holly]

Kindly help pls

Ticket id:2584305

[untold moth]

Why can’t I pull my ticket from the bit? #2551846

[gritty lark]

Am I getting an answer at all?
Conversation ID: 2577459

[surreal holly]

Pls take my request @neon magnet

My ticket id 2584305

[trail copper]

Day 17 No Response, ID: 2556608, 2555333.

[jovial void]

Day 9 re :(2570316)

[surreal holly]

Pls help 6 days no reply

Ticket id 2584305

[untold moth]

How do I reopen a ticket 2551846? Bot says there’s an update.but there’s no updateand the issue was never resolved.

[surreal holly]

Guys pls help i am playing this game since it has launched pls help

Ticket id : 2584305

[elfin eagle]

In the BMW missions that have a showroom event, the 10th and 13th episodes are problematic. There is no 6-second flight mission in the 10th episode. There is no 1.25 mission in the 13th episode. This needs to be fixed.

[surreal holly]

Guys no reply till now pls help ticket id 2584305

@neon magnet

[halcyon bluff]

@neon magnet Hi Codin, my conversation ID is 2571826. They said they can only pass my opinions to dev team but I’m afraid the time is not enough. I reflected that I maxed every required car in Deus SE, epics are enough, but the credit requirements are too high, that I cannot fully upgrade these cars to get the key before event ends. I still short over 26M credits now, if I fulfill all the milestones in season finale and count every day’s credit, I still short 15M. It’s unreasonable and please provide more means to obtain (or even buy) credits, or adding options to transfer season tokens to credits, before event ends. Thanks!

[neon magnet]

Someone responded yesterday, please reply to the latest communication and confirm you want to proceed

[neon magnet]

can you create a new ticket, please?

[silent cobalt]

You are unable to answer and nothing is resolved. You take the players for idiots. I will no longer pay for a game with bugs

[trail copper]

ok. new Conversation ID: #2588543

[silent cobalt]

Fed up with customer service, bugs and no compensation and yet I'm giving you money! I would like to permanently delete my account. How to do? @neon magnet

[sly valley]

@neon magnet What now

[neon magnet]

see what they replied

[digital mango]

Conversation ID: 2590689

[digital mango]

Hello there, above conversation ID is from android device and this one is iOS conversation ID: 2592449 (i am waiting to move my game data from android to ios)

[digital mango]

Hello there i am seeing this from yesterday and gave them what they asked i find it very strange CC give just one reply a day, can they process it faster please?

[fallen moon]

@Conversation ID: #2594435

[untold moth]

Hello CS, I opened Conversation ID: 2596617 because I wasn’t awarded my Ares S1 key even though the system says it was awarded to me hours after the completion of the final stats. Please help to correct this. Thanks in advance.

[odd jungle]

A

[young hearth]

Hello sir/mem i extremely sorry 😔 for that i am hopeless because my account was banned in 2021 after 2022 i just created new account and realised now i need both accounts please 🥺 give me final chance i just never break any abnormal use i just playing normal now please help me
Ticket I'd : 2593834
Email : [e-mail]
Thank you Gameloft teams

[untold moth]

Greetings I would like Conversation ID:2596617 escalated to another agent that actually answers the that are asked instead of ignoring them and only answering what they feel like, Then proceeding to close the ticket multiple times without any confirmation.

[untold moth]

Dana from support should be fired!

[gusty wraith]

@neon magnet Hi, this is my first time being banned, and I don't understand why? Having auto reply don't help. Is it possible to discuss directly with a cc agent? And how to do so? My ID is 2599482.
I purchased just yesterday the daily events bonus pass to be able to finish the car hunt and now this, why? More than 2 years playing A9 without cheating and getting banned for no reason. I need an assistance.

[fallen moon]

@Conversation ID: #2599664

[fringe lion]

Haha funny thing it happenes pretty friquently to me where it is normal and the thing is my firmware is 13!

[digital mango]

@neon magnet Can you please help? I asked CC to move game data from android to ios but they closed the conversation without saying anything to my request

[fallen moon]

@Conversation ID: #2602709

[untold idol]

I have updated the new version 4.3.3a after that, my Reputation progress froze at 2,242 in my club.. Also facing Multiplayer issues like others such as max 3 players in the lobby, no players in the lobby etc.. Please solve it ASAP. My A9 ID is a-87d56hd

[eternal gazelle]

I have updated the new version, than my Reputation progress froze at 33.382 in my club.. Also facing Multiplayer issues like others such as max 1 player, or no opponents faund. What to do?? My id a-20he08h
@glad lynx, @neon magnet

[stoic inlet]

Same....

[astral nimbus]

I accidentally clicked Buy a car ticket package
And I just wanted to see what tickets this package offers
So I accidentally paid 350 tokens
Can I cancel this purchase?
My ID is a-7g9e8d5

[prisma bolt]

Showroom Sian event.
Stage 21 awards total 105x Sian bp packs - why, as stage itself requires max Sian?
Same thing with showroom awards.
Getting to 1280 conditions gives 10x Sian bps - why, as to get over 1260 conditions requires max Sian?
What is the point?

[quasi sluice]

#i-3678444

[cinder oriole]

Conversation ID: 2607736
Any updates yet? its been pending since yesterday.

[odd stump]

Conversation ID: #2609549

[keen smelt]

Conversation ID: 2598030 (iOS) and 2598041 (android)

[odd stump]

Conversation ID: #2609549

[full snow]

@Conversation ID: #2612514

[full snow]

Conversation ID: #2613341

[ocean rune]

conversation id 2611699 ( need urgent request)

[keen smelt]

Conversation ID: 2598030 (iOS) and 2598041 (android)

[full snow]

Conversation ID: #2615669

[solar dove]

Unresolved issues since mid-September, there is a discontinuation of customer care and loss of track by handling from one customer support to another: Ticket id: 2560244

[light spire]

My id got banned today without any reason..I don't why my id banned

[worldly bluff]

Where can I contact a game official? I buyed something but didn't receive the product

[proven pivot]

Conversation ID : #2618740

[light spire]

My account banned I don't know why..whatever gameloft did to me.its unjustified..Id. w-g2561f

[sly valley]

Did they get rid of opening tickets? The web site has a chat bot, but no way to start an actual ticket.

[signal haven]

Dana from support should be fired!

[final shuttle]

@neon magnet
Player ID a-1dd8929
Yesterday I have bought My new phone, I am having login problem, I am not able login to my account on my new device, please help 🙏 🙏

[quasi sluice]

#i-3678444·tickets-customer-care

[neon magnet]

contact customer care

https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/

[keen smelt]

Conversation ID: 2598030 (iOS) and 2598041 (android)

[full snow]

Conversation ID: 2626649 (win)

[fresh quartz]

Hello, I would like to change the region from the USA to Russia, I did not know that when changing the region you need to contact user support, when I talked to the bot about changing the region, he constantly answered me "Technical support is no longer available in your region" then how do I change the region?
ID: a-0cd2c0e

[rough field]

Conversation ID: #2630128

[warm spade]

2631680

[rough field]

Conversation ID: #2631650

[ruby flame]

I got the new Mustang Mach kar key this morning, now game shows 4* again and 18 blueprints missing

[neon magnet]

contact customer care

[fickle folio]

@neon magnet #2633456

[drifting field]

how people make convo IDs?

[median trail]

Hey yall

[rough field]

Conversation ID: 2635473

[warm spade]

@neon magnet no one is responding neither on mail or here,

[sly valley]

They are all busy

[stiff zealot]

I want to switch platforms of my account

[grim grail]

@neon magnet
Conv. Id: 2607028.
Multiple conv id are there but responses are weird always and it is very frustrating. Everytime the cc gives various excuses and/or reasons.

[full veldt]

hi

[light spire]

My account got banned😭 I don't know why...I did nothing wrong..this is unjustified for me..3 year old id..18 level garage.. I am normal regular player..😭

[stiff zealot]

@neon magnet Conversation ID: #2636901 no one is responding…

[cyan whale]

I purchased the SGC007S package from the in-game store. I collected more than 32 cards and opened the GLICKENHAUS car. But right after, even though my internet was fine, a network error occurred and the game started again and the car disappeared. Now I must have about 40 cards in the car. But it looks like it's around 18 now. I want my vehicle back. I spent too much on this. 😦
Player ID: A-99h436

[neon magnet]

Please open a customer care ticket using the in-game button

[summer sorrel]

@neon magnet Conversation ID: #2641656
no answer for 3 days

[heavy sparrow]

I was have so good acc i can’t get that acc back idk why I fully reseted my pc many times I mean data reset and everything reset from reset settings I think that’s why so can anyone help me ? Pls @neon magnet

[last hull]

#2646376 I lost all my progress, game on Xbox/windows I wanted to link to Steam and when I put the code all the progress of Xbox was deleted

[cold pier]

@neon magnet @summer sorrel

[ancient mauve]

Finally you banned me from the game permanently. And you literally destroy so much effort in an instant, without any reason. And you don't even answer. Many players already complain about this attitude of yours, you don't really value your players, you are only focused on money. You disregarded the 1-year effort of a F2P player and banned him 3 times in a row for 14 days without any reason. You are now permanently banned. And there is no reason. Please explain why you are banning me permanently. Even though I opened a ticket for the previous 3 bans, you didn't even attempt to respond. I think the result will not be different in this case either. I hope this time you will do the right thing and accept that my ban is for no reason and unban me. Thanks. -Muskrein Conversation ID: #2650870

[neon magnet]

Hi, based on what I could find it seems your device is flagged as having a hacked version of the game.

[ancient mauve]

I just heard from you that there is a hacked version of the game. I use the Windows Store version to take advantage of 4 ads, and I use the Steam version while playing normally. I haven't used anything different than this... After some research, I realized something. Maybe I found the problem. I used to use x360ce to connect my controller. Because I couldn't manage to do it through with Steam's own settings. I forgot to delete it from Asphalt 9's file location. Could it be that it sees this file as a hacked version of the game? The game most likely detected this as 3rd party software. It may have been considered a hack because the game file was changed. I think that's why I might have been banned. I didn't realize this until now. Because I was using now a keyboard.(Since my controller broke, I was actually playing with the keyboard.) This file had no effect on the game other than making my controller appear as an Xbox 360 controller to the computer. I forgot to delete the files in ss from the file location. I deleted it now. And I will completely uninstall the steam version and reinstall it. Such a thing is not possible in the Microsoft Store version anyway. I don't think I have a virus on my computer, I scanned it today and it came out clean. I did not use anything like a hacked version of the game as you say. As I mentioned in SS, if I got banned 3 times for 14 days and then got a permanent ban because of such a simple mistake. That would be a really tough decision. Okay, I admit it may be my fault, but it's not even close to what people using nitro hack or bots do.I hope the problem is just related to this and we can solve it. And I would greatly appreciate it if you could change this permanent ban to a temporary ban or remove it completely(I didn't really use anything like hacking.). What do you recommend me to do now? Should I send a ticket again with this ss?And is it possible to unban my account? I want to know this if possible. @neon magnet

[neon magnet]

It could be the problem. We'll discuss with the devs

[last hull]

@neon magnet #2646376 I lost all my progress, game on Xbox/windows I wanted to link to Steam and when I put the code all the progress of Xbox was deleted

[foggy ibex]

hi i went to customer care and did the steps to get my ios account transfered to my steam account.. it said basically to wait on someone to assist and msg from both accounts, i did so ,,. its been like 6 7 hrs now... was wond if anyone here could assist me... i spent alot of $ and got far on ios ... to put it on my steam would be wonderful (erase the current steam account and transfer my ios account to there)Conversation ID: #2651923 <---- steam convo.. phone convo is :#2651979 . [e-mail] - spelled ( z L o n e x i L ) is the email

[iron cipher]

xbox x can't scroll right to buy season tokens

[neon magnet]

does it work after a restart

[dark ether]

Hi! I would like to Transfer My account progress from android to iPhone please. Conversation ID #2653148. Thanks.

[ancient mauve]

Is there any update on my banned account? @neon magnet

[neon magnet]

none yet

[haughty parcel]

Conversation ID: #2654941

[oak magnet]

@neon magnet i can't seem to see the relay ad pack on my store yet some members with the same level that 14 have it on there store

[neon magnet]

Platform?

[sly valley]

ticket: 2653420 it says check my inbox but i dont have any mail. i checked the inbox of the email that i gave in the chat

[neon magnet]

check all your folders

[oak magnet]

Android

[sly valley]

Still nothing, I even checked spam. Ugh it’s possible that I made a typo in the email

[cold pier]

@neon magnet @neon magnet

[ashen flame]

@neon magnet I can't buy a car package. Can you fix it?

[sly valley]

Conversation ID: 2657895

[unkempt robin]

ID= 2658815 @neon magnet My game is not opening, I've reinstalled it twice already but didn't work

[river thorn]

ID:2657491

[minor depot]

dailce has been warned

Reason: Duplicated text

[unkempt robin]

I'd: 2660420 my game is not opening and stuck on black screen after gameloft logo. Been over 24 hours. I've reinstalled the game many times and still not working. Downloaded steam version to check and it is working fine just ms store version is not opening @neon magnet

[neon magnet]

have you tried clearing the cache of the MS version

[unkempt robin]

Yes did that...still not opening and I can't even connect it to steam version coz ms version is not opening. I did reset and everything but still not opening just stuck on black screen after gameloft logo

[neon magnet]

are your drivers up to date?

[warped briar]

Ticket:- 2656190 still no reply from support, its been 4 days, still couldn’t get my account transferred from android to IOS @neon magnet

[unkempt robin]

@neon magnet I'm on 6 hr timer. So let me clear everything. Yes my drivers and system updates everything are up to date. I just Uninstalled the game completely and reinstalled it again and it is still stuck on black screen after the gameloft logo. I even deleted the cache and all still nothing worked and my connection is very fine still tried on different networks still not opening. Please help now been over 3 days

[unkempt robin]

Help Codin

[neon sparrow]

Hello i use ios device i was playing my game for almost 3 to 4 weeks continuously and today suddenly lost the account please help

[pallid ice]

When i opened the game it kicked me from my account and i spent lots of time on it can someone please help me recover it

[red stream]

Guys, i opened my asphalt this morning
like i do everyday. I am suprised to see my
entire data and 143 cars and playing for 1
year data all is gone. As I opened it asked
for my DOB and opened new account
Both my apple id and game centre were
sync.... can someone pls help me on this

[livid mulch]

So I'm not the only one with the issue same as three person above? Is it only happens to ios players

[sly valley]

@red stream @pallid ice @livid mulch -> #🍏・ios-issues

[neon sparrow]

I have the same issue tooo

[iron cipher]

on Xbox series I've met 250 conditions but the 300+ packs are still locked? Am I missing something?

[sly valley]

@neon sparrow

[carmine gull]

Could you please give me a new response ID: 2668308
Losing tokens with no reason

[dark path]

Conversation ID: #2668470
The account was deleted

[misty egret]

Переведенный текст
Good day everyone, please tell me with whom I can discuss this problem I bought yesterday tokens money was written off and tokens did not arrive

[red stream]

Could you please escalate issue 2665635. I have lost my account since 4 days and you people give 1 response a day

[fathom patio]

I am not able to login in my account it's been a whole day

[fathom patio]

I am still not able to login to my account, tried everything. I think that you guys have banned my account for some reason, I haven't cheated or done anything illegal. Can you guys please see to my issue

[daring pelican]

Multiplayer is not working at all. #17878C

[ornate karma]

Try login in a9 with everyone gmail you have in your phone, this also happened with my friend and he was login in with wrong id

[sinful sail]

My account is just disappeared. I have been playing it for over a year and have 105 with garage 17(almost 18). pls help

[celest prism]

@neon magnet Help OMG What a mess I got ! Conversation ID: #2673538 constant conection errors in multi player/Conversation ID: #2673540 not getting season reputation points/Conversation ID: #2673546 click on redeem codes freezes then crashes. thank you in advance (play on facebook)

[nocturne isle]

I have still not able to get the Clash compensation, i think i should be getting an extra compensation for that as well
Conversation ID: #2669119

[wheat onyx]

Difficulty loging in, and when I CAN get into the game, multi-player is a MESS.

[prisma bolt]

Multiplayer not working.
Ads not working.
Now server connection lost and game reloads after every minute.

[drowsy cloak]

Yes, I am experiencing same, cannot play at all, Syncing problems, then locks up.

[gloomy zodiac]

Same 4 me

[amber laurel]

Conversation ID: #2675289

[sly valley]

#🔥・hot-topics message for everyone experience connection issues

[sly valley]

Hire a new server admin team and release the current one since they are useless - you reputation is going down dramatically

[wheat onyx]

I've lost ALL my tickets and gas because the server keeps dropping

[dusky coyote]

Same Here! Cant Finish GP Runs and Car hunts

[drowsy cloak]

Just went down completely

[fathom patio]

lost all my gp tries due to the server, I demand compensation. Everyone we have to put pressure on the admin to conduct the round again or compensate without fail. What a colossal failure of the team.

[daring pelican]

Can't play a single race

[static crown]

#🪛・switch-issues message

[mortal forum]

I had the same issues, now I am not able to move ahead. Loosing tries, multiplayer games, eventually resulting in frustration

[white falcon]

Do something, please. Not possible to drive a single race from the beginning to the end without sync interruption. Terrible, really. It could make the decision to leave the game easier. Really frustrating.

[minor depot]

sherazjutt has been warned

Reason: Bad word usage

[ancient mauve]

I sent an objection regarding my banned account via the customer care button in the game on Tuesday 21th November. (Conversation ID: #2652558) I still don't see a reply to my email. If the answer is received and you need to check it from within the game, this is impossible because my account is banned. You said you would talk to the developers about my banned account. Have you made any progress on this? Or will my account be banned forever? Frankly, I prefer long-term ban rather than permanent ban. (I don't know how else to prove that I didn't use anything other than what I showed above.) @neon magnet

[sinful sail]

Why did you do exactly?

[next dragon]

I lost my GP round and spent 8000 tokens for NOTHING!!!!

[vernal depot]

8k tokens for GP? 🧐

[weak crescent]

@neon magnet i requested a refund for the bundle pass which i bought, GL declined stating that refund is not within the GL policy?? Conversation id: 2677792.

This is probably the second time i am requesting a refund in last 2 years.

[wheat onyx]

It's amazing how absolutely NO compensation was given for missing at least an entire day of activity.... activity in every form. We quietly fix the server issue, and then act as though nothing happened. Typical Gameloft response there.

[sinful sail]

My account was deleted by GL 5 days ago for literally no reason and it's been 4 days when GL last responded to my email.
I want my account back or refund me all of my money.
id:- 2667813

[sly iris]

My account too - conversation is 2665483 - deletion day was November 28th! @neon magnet Is there a chance to restore the old account that you have deleted for no reason?

[whole badge]

I have done 1&2 stage completed of showroom event FERRARI MONZA SP1 . But not get completion reward and not available that option aslo.

I lost conversation Id

[vapid pecan]

I want to transfer my account from Android to Windows but when I ask GAMELOFT customer support, they keep giving me macro answers

[fading bough]

This is regarding not getting the final bos key due to connection issues. Conversation id: #2678252

[raw wagon]

When Bacalar hunt will respect daily pass?

[jolly girder]

Bacalar carhunt has no double packs rewards, while Vencer Sarthe does. Please help

[meager helm]

I bought the "totally awesome decal" bundle in Nintendo switch (decal for LVN) and I was unaware I needed to update my game before buying it and the result is I received nothing my conversation number is
#2680490

[sinful sail]

My account was deleted a week ago and I have contacted customer car and they are saying I have to wait. It's been a week now.
Conversation I'd:#2665867

[dark path]

my account disappeared.
My last nickname in the game was In§°INSOMNIA.
ID, i-125965 Conversation ID: #2668470

[strong badger]

Id: 97cc051
I am trying to receive the free gift on prime gaming but it says my ID is not valid I went to the player profile page and I copied it letter for letter number for number and it won't let me redeem it

[jolly locust]

Conversation ID : 2684333

I didn't got compensation yet for network issue till now. I lost my attempts in GP and wasn't able to do hunts and many things during your outage. Please check the ticket and provide me compensation for the inconveniences caused by GL

[proper monolith]

7th day still no response yet i lost my account access can you please check my request thanks
Conversation ID: #2668990

[half mulch]

Conversation ID: #2684557
No one opened my ticket yet. Been 2 dayss im impatient

[jolly locust]

@neon magnet - I have been following up on my conversation ID - #2684333 since last 3 days. As a last resort I had to tag you. Can you please expedite this ticket and assist me with the issue.

[jolly locust]

Is someone even checking these tickets or they are just created for giving fake hope to customers
It's been 4 days and there is no response. Come on GL

[hard ruin]

@neon magnet

[proper monolith]

What is point of request if you don't want to response it's day 9 still no response id 2668990

[boreal plover]

Ticket 2665249. No status update in almost 2 weeks about deleted account.

[elfin fiber]

Please check the following id #2692841 - I have been trying for three days and more to get a response to purchases not delivered even though payment has been taken, please help

[novel nebula]

20 tickets= 1 bacalar bp
Worst drop rate...

[jolly locust]

@neon magnet - 6th day of following up on ticket.

The ticket won't be much useful to me one more day is delayed. I am losing my faith in ticketing system.

[trail jetty]

@neon magnet my ticket is "Escalated internally" since 4 days
overall it's been almost 2 weeks
#2670469

[gusty wasp]

I've been waiting for over 20 days. Please fix the error. Thanks ID: #2646490

[dapper rampart]

Conversation ID: 2689322

[azure river]

Conversation ID: 2705111

[jolly locust]

2 hours to go for officially dead hopes from GL support

Waiting since one week on ticket.

[dreamy marten]

Ticket ID: 2707315
I did not recieve my Multiplayer classics rewards

[lament arch]

Conversation ID #2683896 seems dead no reply in many days.

[thin cape]

ticket id: 2693967
i waited 5 days for gameloft to respond.. i havent gotten a reply!!!
i was banned for cheating in A9 on windows..
i deleted all the hacks i had on my computer to free up some storage..

[sly iris]

They promise, that they still work on it … Hello Frank,
Thank you for bringing this to our attention.
I regret any inconvenience caused. Currently, we are investigating the matter, and I kindly ask for your patience as we work towards a resolution. Our technical team is actively addressing these concerns, and we will update you as soon as we have more information.
Thank you for your understanding.
Kind regards,
Dennis
Gameloft Customer Care

[latent oriole]

Conversation ID #2709567

Cannot remove expired showroom event

[elfin fiber]

Conversation ID #2692841 I have not had any response to this at all for over a week now.

[ocean coral]

@neon magnet Hello,
I would like to know if my case will be considered because I still don't know what is happening.
Regards
Conversation ID: #271200

[neon magnet]

I will escalate your cases tomorrow

[blazing lynx]

My case was escalated internally.
Conversation ID: 2688520

[molten wraith]

The update doesn't appear for those playing on Windows or Xbox and no one from Gameloft appears to say anything.

[trail jetty]

my request for compensation #2670469 was simply replied with that "update your game we have fixed the bug"
reference: #🤖・android-issues message

[proper monolith]

It's day 14 and no response can u please help me id 2668990

[strong patrol]

Am not receiving the Christmas gifts any solutions?

[icy raptor]

why

[shell bluff]

@neon magnet Hey friend, I contacted support and got no response, my device despite having all the specifications is incompatible in the play store, and this is a mistake on your part at gameloft, MOTOROLA ONE

[cloud tree]

ID conversazione qui: 2717366

[celest prism]

@neon magnet Conversation ID: #2673546 when i click on redeem codes freezes then crashes. 2 weeks no response. Please help, thank you

[trail jetty]

@neon magnet

[stone shore]

w-007g16

[tacit badger]

Conversation ID: 2714152
Account ID: a-285hc1f
Basically I sold 10 2022 Vision AMG's bps, and I just want to get them back. It was an accident. I hope you guys will deal with it soon so I can get back to the grind.
@neon magnet

[stuck flax]

I can only see four packs in the store. No option to use season credits. Just for the nio ep9, Bentley bacalar and the Taycan. Any advice?

[fleet locust]

Conversation ID: 2710291
It's been over 72 hours and the ticket hasn't been picked up yet. It's regarding accidentally spending in game currency which is preventing me from playing the Sydicate event any further. Any help in getting this sorted would be much appreciated 🙂

[harsh pond]

ID: 2719934 i purchased 2 item from store but deliver only one. why this is totally wrong in purchase. and you guys charge me and not deliver.

[tacit badger]

Already like 3 - 4 days, yet still no response for my accident
@neon magnet I wonder what is happening out there, or you are struggling with the problems

[ornate karma]

Conversation ID: #2720400

today's treasure was in himalaya diping down track so i thought to take it by making a club race so i did and took it in the race but when I came back to the lobby I didn't receive any reward. Same happened to my club mate. It is a glitch probably so please help

[heavy flint]

Conversation ID: 2721486

I have 2 accounts, 1 on windows and another on steam which i created by accident some time ago, I want to permanently detele that account so that i can link my windows account with steam, please help me

[noble mason]

Conversation id: 2720619. The showroom could be extended after expiration, but i can't extend it after w12 expires @neon magnet

[novel nebula]

Reventon drop rate is very poor
For 25k getting only 2bp
For 3 consecutive times

[tacit badger]

Umm @blazing iris is it possible for you to help us please, since I think only Codin is not enough to solve numerous problems over here

[trail jetty]

you don't just automatically get it, you need to collect it from the track it is on

[ocean coral]

@neon magnet
#🆔・tickets-customer-care message
Will my case be considered? I've been waiting for two weeks and I still can't play.

[stone shore]

2717935

[plush bolt]

How is it possible that we have to put up with the problems between you Gemelof and Microsoft on the XBox, how many more days is this circus going to last to get this update?
Or do you want us to stop playing?
Maybe we should.
We're spending a fortune on this game, and I'm not exaggerating when I say that, because it's true.
Sincerely Serus64

[opal lodge]

Help today I open my game and lossed the data game open with same id but new login
My id - a-g431558 I m in Android
My game start as new account। Plz help me I have 30 + cars help me I loss my all data I try with same Gmail and FB but not work

[tacit badger]

@copper canyon may you help me (and perhaps help us too) please, I don't want our hopes to die out

[noble mason]

@neon magnet ticket ID: 2720619. I cannot extend w12 showroom after it expires.

[sly valley]

All of a sudden Malwarebytes is detecing A9 on Windows 11 as spyware/tunneling for openng outbound ports. Is that new A9 behavior or malwarebytes is just bad and slow to figure it out?

[heavy flint]

@neon magnet Conversation ID: 2724159

I want to completely delete my asphalt 9 account on steam so I can link my main account from windows with steam. Can you help me?

[gray trail]

@neon magnet I want to change the country in the game but I cannot do so. I spoke with customer care but had a misunderstanding in answering the questions. I have changed the country before through settings and not through customer care. Please clarify, I cannot purchase from the store now ( play store)
Conversation ID: #2724058

[covert maple]

@neon magnet I purchased star up pack of the driver syndicate car but it didnt even star up there is 4 cards missing (and i saw 3 stars on the picture of the pack and still 2 stars) id:2724741

[jolly swan]

Conversation ID: #2665515

[twin moss]

Conversation ID: #2725848
Banned for a third time in a row while not even playing multiplayer or watching ads. I get banned for 7 days, then after two days I get banned again and this keeps endlessly happening. ID w-9ch2d79.
Edit: I also DID NOT donate

[pulsar loom]

In the Microsoft Store version it appears that my account is already linked to Steam, but when I enter Steam I do not have my progress and I cannot generate a code for the reason that it already appears linked, and to be sure, I have not linked it with another steam account
Player ID: w-5c90e6 / Conversation ID: #2710656

[dense spade]

@full perchnGPT Hi . I am struggling to transfer my progress from windows to android for the past 24 hours . I did what I was told, but something is wrong that I might not understand . The first conversation id was #2722411 from windows and the second was #2722539 from android . Thank you in advance .

[sly valley]

conversation id-2707171

[sly valley]

Conversation ID: #27270901

[nova flint]

Conversation ID: #2727930 i want to change my account how in ios

[signal flame]

Conversation ID: #2672438
Submitted 17 days ago, waiting on last clash season compensation, check-tickets bot doesn't work.

[sly valley]

@neon magnet this is an urgent money related matter .its been more than 48 hours ,how long do i have to wait

[sly valley]

@neon magnet I can't claim the final reward? I have kept trying since yesterday and I thought because the game was not updated but no way it doesn't still work after the update.

[dreamy egret]

I made a mistake of transferring my account to steam. My steam is lvl 1 and I want to transfer from my xbox to steam, but I accidentally do the opposite one by transferring my steam to xbox, therefore my lvl15 on xbox was lost. I want to refresh my progress on xbox please help me

[neon magnet]

You need to contact customer care

[neon magnet]

We're investigating

[misty hedge]

I was having an asphalt account and was connected to Google Play games I can't get my account back the first account by clicking on log in is the new one and b account is my 1 lvl veryyy old account I can't find my real account please help

[sly valley]

Thank you I got my account back

[knotty elk]

i want to change my data accout from xbox to ios

[pale obsidian]

I’m trying to transfer from iOS to Xbox so I confirmed everything and support said to create a new support ticket from my second device which I did , then I got a message back saying to go to my second device again even though that is my second device and the first was my phone. Conversation ID is #2714363

[vestal cairn]

A Valid Code which I didn't get the Rewards
Conversation ID : #2730984

[fleet locust]

Conversation ID: 2710291
In a couple of hours it will have been a week since I raised this and the ticket still hasn't been picked up yet. It's regarding accidentally spending in game currency which has prevented me from playing the Sydicate event. Would be great if it could be picked up and resolved before Christmas please 🙂

[quaint hamlet]

Conversation Id: 2718570
It's about accidentally spending in ds , would be great to have a solution or i can't progress further till then:p

[dreamy egret]

They ask me about my ID and it can be found in the game but I lost my account lol

[sly valley]

ask your club mates to tell your id

[sly valley]

Conversation ID: #2733253
Please reply i want my old progress back

[fleet locust]

There's a few of us in the same situation. I wouldn't hold your breath for a quick reply. My ticket was raised over a week ago and I haven't had a response yet

[shell bluff]

@neon magnet I haven't received a response for a week now, my conversation id is: 2715763

[thin cape]

its been 13 DAYS gameloft. RESPOND!!! @neon magnet

[drowsy cloak]

There was so much time lost in this last "hiccup", that its impossible to even enjoy the current season. I still purchased the LP, but i am truly disgusted with the few cards I received as compensation. This, no way makes up for the countless days lost in the game, and up to the current season. I first had access to this season yesterday, and all of my teammates are so far ahead, its like running up a hill with one leg. I am very unhappy with what has transpired. And do not think I want to be part of this moving forward after this season is over. It does not feel good to be last from, no fault of my own. 😩

[sly valley]

Conversation ID: #2733253
Please reply

[drowsy finch]

Does anyone know how I can send my Android account to iOS?

[silent knot]

Conversation ID: 2735486

[silk forge]

Conversation ID: 2735483

[valid vortex]

conversation id: 2736154

[sly valley]

Conversarion ID: #2733253
i tried to connect my main id xbox with steam but mistakenly did opposite now my progress reflects that of steam hoping to get help regarding restoration

[fleet locust]

Just had a reply stating it is impossible to refund syndicate coins so unfortunately I don't think there will be anything they can do for you

[limpid vapor]

#2730605 i don't receive the compensation for late update, i create a ticket on customer service but they don't care about it!

[void pond]

my account just dissapeared
i was signed in on my mac and iphone but hadnt played for a bit over a month
and now when i tried to play it showed me the age and hgender page like when you first start
i tried to connect my apple and my face book but nothing
it showed i had two accounts but they were both new accounts with nothing in them
and it also didnt let me connect my game centre
anyone help?

[sharp jolt]

Conversation ID:2736523 gl not answers to my message

[fossil musk]

I purchased daily event pass but didn't receive it
Conversation id-2739089

[delicate crescent]

Conversation Id:2739847

[lone timber]

conversation ID 2738020

[umbral echo]

Conversation id: 2741895

[sly valley]

Conversarion ID: #2733253

[lone timber]

what is the status ?

[twin moss]

Id #2742492

[sly valley]

Conversation date ,
Friday, December,15,2023,
NO REPLY
Conversation ID: #2714193

[ancient mauve]

Hello, you permanently banned my account about 1 month ago. You said it had something to do with me having a cheated version of the game. And I explained what the problem with this ban could be and sent relevant screenshots and videos. In response to this, you said that the problem might be as I described and that you would discuss it with the developers. And I also submitted a ticket regarding this via the Customer Care button and objected. And you didn't respond at all. I spent a long time working on my account. I suggested that you could ban me for a long time instead of a permanent ban. (In this way, maybe one day I can return to the game for fun. 🙂 I don't know whether the objections I sent were answered or not. I would be very happy if you could respond to this issue. Thanks.. -Muskrein @neon magnet

[daring prairie]

ID: 2603871
Date: October 2023
Issue: No ghost nitro trail

[sly valley]

Conversarion ID: #2733253
no reply since 5days

[sly valley]

still investigating? I have been waiting for your feedback but nothing yet...

[limpid flame]

Conversation ID: 2743778 (customer care took my email but no response yet).

[severe kettle]

Conversation ID: 2747052

[sly valley]

It's 17 days a go MP is continuously CONNECTION LOST maximum time,
CUSTOMER CARE NOT RESPONDING
Conversation ID: #2714193
@neon magnet

[vestal remnant]

Conversation ID #2744222 GL received my email but gave no response yet

[sly valley]

It's 17 days a go MP is continuously CONNECTION LOST maximum time,
CUSTOMER CARE NOT RESPONDING
Conversation ID: #2714193
@neon magnet

[sly valley]

Conversarion ID: #2733253
i lost my progress because i made a mistake while switching my windows/xbox account to steam i did opposite which led to my loss of progression please help and reply its been 2 weeks
my progress reflect that from steam.
(after switching Mistakenly ) NEW ID:w-fgc25h
(before switching) OLD ID:w-2g4fg9

[storm magnet]

Conversation ID: #2745614
I got random banned for no reason, and still not responding

[deep palm]

😆

[primal creek]

@here@everyone pour ceux qui sont intérreser pour aller chez les LVN™ Thunder club français venez m'envoyer un message privé

[sly valley]

Conversation ID: #2754320
What's wrong with Showroom?
I have garage 17 but I can't play showroom events (Sian and W12) because I am unable to free up space and choose another event. I don't even understand why I can't claim Emira last reward after finish playing, it always shows the same error message "COULD NOT EXECUTE ACTION ON THE SERVER".
Please fix it...

[dusty gull]

Click on select event 💀

[untold moth]

Conversation ID: #2754878 missing Bonus Pass Bundle. I provided a screen shot of my receipt upon opening the ticket. I called customer service and confirmed that you all were able to view the screenshot that i sent. Hours later I receive a response from customer service asking me to provide the information that was already confirmed received. Please assist

[misty jacinth]

Conversation ID: #2752594

[summer relic]

Conversation ID: 2751453
Sponsorship related issues

[autumn hawk]

Yo

[rugged temple]

Conversation Id -2758851

[misty jacinth]

Conversation ID: #2752594 over 1 month now i can't play showroom @neon magnet .........

[odd stump]

Conversation ID: 2760634

[young raven]

Conversation ID: #2761107
Problems joining a Mobile club from a Nintendo Switch, and problems inviting a Nintendo Switch player to a Mobile club

[cloud tree]

Conversation ID: #2728472 I have not received a response yet and the problem is not resolved.

[craggy python]

I have not been playing since 2019, how do I recover my account? I used to login through email but now it looks like I can’t.

[odd stump]

Conversation ID: 2765235

[vestal remnant]

Still no response

[misty raft]

2765235

[plucky mica]

Conversation ID: #2699891

[fallen basin]

2713910

[tired lark]

Conversation ID 2770587

[young raven]

They sent me an email asking my opinion and no one responded to the case.

[minor depot]

elyes1 has been warned

Reason: Duplicated text

[gloomy canyon]

Conversation ID: #2771735

[ivory ivy]

Conversation ID: #2773162
regarding account transfer between platforms

[gloomy canyon]

respond to my request
Conversation id 2771735

[boreal moat]

Hi 🇪🇸

[gloomy canyon]

I haven't played since December 17, 2023, someone help me please

[jolly swan]

Conversation ID: 2752817

[golden mist]

Conversation ID: 2770349
Two week no response in switch issue and one week no response in email.

[mortal shuttle]

ID: 2709697

Hello, I introduce myself

my name is Brayan

I would like to ask you a question and I hope you can help me.

I would like to know why the content creator program tests no longer appear?

Since the previous season they no longer appear and I do need them to continue creating my content

I hope you can help me solve this problem

And an apology for my English, the truth is I'm not very good at the language.

Greetings and I hope your answer @neon magnet

[plucky mica]

Conversation ID: #2699891

[prisma bolt]

Hi
Since last update, game doesn't exit properly. Force close is needed.
Game also crashes very often.
Android 10, OP7

[gloomy canyon]

Conversation 2771735
Id jogador a-3452216
Since December 17, 2023 I haven't been playing, because I'm not connected to Google, I haven't lost my account, someone is using my account but I can recover it, please help me

[minor vale]

Conversation ID 2778963
I spent 500 blue tokens on 25,000 sindicate coins and it hasn't credited me

[manic raven]

Conversation ID Conversation ID 2779009
I spent 500 blue tokens on 25,000 sindicate coins the relay are bugged

[deep copper]

Conversation ID: 2779065
I spent for 500 blue tokens on 25k syndicate coins on their relays are bugged

[void marsh]

Conversation ID:2779102 I spent 6000 blue tokens on 250000 syndicate coins and it hasn't credited me

[tame halo]

conversation id: 2779020: spent 500 tokens on the bugged sc relay pack

[gloomy canyon]

Conversation id 2779334
Id jogador a-3452216

Since December 17, 2023 I haven't been playing, because I'm not connected to Google, I haven't lost my account, someone is using my account but I can recover it, please help me

[sly valley]

Conversation ID: #2772649 please check id w-0h9371

[white marten]

Conversation I'd: 2777106
I purchase but not credited me then I contact customer care he said wait 24 hours we will write after 24 hours but not any reason 😩 please help me

[untold moth]

Conversation ID: #2778937 SC Relay Coins not issued when purchased with blue tokens

[dense basin]

Conversation ID: #2780174 my account has been permanently banned for no reason when all i asked for was a cancel account deletion

[real mica]

Conversation ID: #2781166 reward was not given

[sly valley]

hi my name is

[abstract saffron]

how do i file a customer support that i want to transfer my account to ios?

[hallow cave]

I think you contact customer care in game.

[untold matrix]

#2784553

[jolly swan]

Conversation ID: 2752817

[signal plover]

Conversation ID: #2760793 no reply yet. Waited for 10 days.

[ancient mauve]

Hello, you permanently banned my account about 1-2 month ago. You said it had something to do with me having a cheated version of the game. And I explained what the problem with this ban could be and sent relevant screenshots and videos. In response to this, you said that the problem might be as I described and that you would discuss it with the developers. And I also submitted a ticket regarding this via the Customer Care button and objected. And you didn't respond at all. I spent a long time working on my account. I suggested that you could ban me for a long time instead of a permanent ban. (In this way, maybe one day I can return to the game for fun. 🙂 I don't know whether the objections I sent were answered or not. I would be very happy if you could respond to this issue. Thanks.. - Muskrein @neon magnet

[worldly stump]

#2779159 conversation id

[whole forge]

is it possible the epics of evel sixteen and F5 packages relay early ? my friends had relaied because they finished DS8 quickly in last December.
I want buy the epics of evel sixteen and F5 in DS shop again .
thanks

[cloud otter]

#2674526 conversation ID
Please respond to my two requests in the shortest delays. Do not put time limits on us, players, if the customer care itself cannot respect them.

[dusty galleon]

Uuuhm, has anybody else just randomly lost 5700 season tokens? I was saving for 10000, got to 9600 ish and now I am back to 3900 ish. What is going on?!!

[cinder fog]

Conversation ID: #2797741 - Frequent, massive input delay/lag which I do not know how to fix.

[dusty dock]

I need help putting in my player ID to redeem codes. I was on windows but I changed to iOS. I’m entering the exact thing but it’s not working

Or do I take this issue to a different server?

[gleaming wyvern]

ID: a-h56g15 lost account not connected to Google or Facebook

[quaint hazel]

#ID

[feral pasture]

why my access is restricted in every multi-player event?

[quaint hazel]

#ID

[gaunt mulch]

ID: 2725830 success! Ty customer-care you have my appreciation 😉

[quaint hazel]

Can I play on iPhone from Android phone's ID?

[fallow flare]

Id: a-f3691h3
Hi ! I would like to draw your attention to the requirements for obtaining the key to the Ultima RS :
For all my teammates who play reasonably, it's impossible to get 42M to gold it from scratch. The only way I've come to the conclusion after talking with a lot of other players on Discord is to play 18 hours a day. Which, of course, is impossible when you have a job and a "normal" life.
Don't you think that's being abused for a stalk? It's the 1st time you've asked for so much and as a result, only a handful of players are going to get there even though you've called it an "exceptional hunt"
I think it is reasonable to lower these conditions to 6⭐, as is the case in all Key Hunts.
Thank you for listening.

[stiff knot]

Ticket ID: 2803484
@codin.#0 can i tell the the issue in dm?

[bold flicker]

I want to migrate my account from android to windows.

[feral cedar]

#2809708
Hi!
I know I submitted today, but it's urgent, I can't wait for 5-7 days. I'll miss out on unlocking Ultima RS and Clash Defense during that time. Thank you.

[kind tree]

Player id - a-979hgeh
Ticket id - 2783386
Hello sir,
I am a customer of your game requesting to increase the time of ultima rs special event by 10 hours as the credit required in 6 star is too much for a normal player and specially for busy in real life. But PLEASE IT IS REQUEST TO INCREASE ATLEAST FOR US!!
If you take my words, i would be much thankful.
Thanking you
NetajiBOW
Gentle Club

[minor depot]

.ice_stone has been warned

Reason: Bad word usage

[proud bane]

@neon magnet

[toxic ravine]

ID a-6784dhf

[woeful crypt]

MP reward not collecting it happens 5th time

[quaint hazel]

ID a-0fc748

[stuck dew]

ID i-h2e84h
MP rewards not collected, several times now

[snow bay]

No double packs in SCG hunt with daily events pass

[past palm]

Just the animation bug you received like all of us

[keen smelt]

Conversation ID: 2598030 (iOS) and 2598041 (android)

Subject: wanting to transfer iOS A9 data to Android

[narrow frost]

The legend pass was not activated after purchase.
Store -Appgallery
transaction-QIWI2024012602424531400638B03
player ID- a-58413

the android platform

[cold pier]

/ticket

[past palm]

I have no advertising that works either for loading fuel oil into my cars or for loading ticks
Id- a-391f94

[carmine sky]

Conversation ID: #2818602 I did not receive 935 Eip as compensation