#🔥・hot-topics | Asphalt Legends | Page 1

sleek oak Jul 25, 2022, 10:36 AM

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[Missing Daily Events]

Daily events might be missing from your game. In order to fix this, please update your game to the newest version once the new update is available in the store.

Thanks for your reports!

sleek oak Jul 25, 2022, 2:08 PM

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[Bentley Continental GT3 speed issue]

The team is aware of an issue affecting the performance of this car in the new update and working on a fix.

Thanks for your reports! 🤝

sleek oak Jul 26, 2022, 7:53 AM

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[Special Event - Race end time]

There is an issue affecting the final end time of a race on Special Events, it will show as 0:00:00, despite the race having completed correctly.

This is just a display issue and it doesn't affect in any way the completion of the race.

Thanks for your reports and patience! 🤝

eternal quarry Jul 26, 2022, 1:29 PM

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[Bentley Continental GT3 speed issue : Update]

As you have noticed, there is an issue affecting the performance of the Bentley Continental GT3, which has improved substantially. We will continue working to resolve the issue and patch it into the game in a future game update. In the meantime, you are free to use the car on its current stage of performance.

sleek oak Jul 29, 2022, 12:11 PM

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[Multiplayer Score milestone showing incorrect target]

The team is now aware of an issue affecting the next Score milestone you see in the main Multiplayer screen. The one shown in screen is incorrect, as there are closer targets you can reach.

This is just a display issue and doesn't prevent you from reaching the targets and receiving rewards.

Thanks for your reports! 🤝

eternal quarry Aug 3, 2022, 2:12 PM

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[Steam Achievements]

We fixed an issue on Steam where the game was crashing as achievements were unlocked.

Thank you for reporting the issue to us!

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[Lamborghini Countach LPI 800-4 Challenge]

We fixed an issue where players were not receiving Credits nor reputation points.

Everyone should now receive Credits and reputation points as intended.

eternal quarry Aug 4, 2022, 7:27 AM

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[Lamborghini Countach LPI 800-4 Challenge]

Some players were encountering an issue preventing them to register for the competition.

The issue should now be fixed for everyone. Please let us know if you are still encountering any issues related to the competition.

eternal quarry Aug 5, 2022, 1:39 PM

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[Syndicate Coins]

We fixed an issue where syndicate coins were not appearing correctly on the store.

Syndicate coins are now purchasable.

sleek oak Aug 10, 2022, 8:03 AM

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[Windows - Input lag]

We are aware of some players experiencing input lag when trying to control their cars on Windows.

The team is aware of this and actively investigating.

Thanks for your patience and understanding! 🤝

sleek oak Aug 22, 2022, 7:53 AM

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[LP missions - Pagani Huayra R and Ferrari Monza SP1]

Some have asked about the Legend Pass missions that feature these cars and how to complete them.

We have a Time-Limited event coming tomorrow that will give you the chance to complete these missions.

Stay tuned! flameboy

sleek oak Aug 23, 2022, 11:03 AM

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[Vacation Time: Escape From The Heat TLE event]

As you might notice, there is an issue that prevents you from seeing the Pagani Huayra R in the pre-race selection screen's car list. While the team investigates, you can access the car by tapping on any other car and navigating using the arrows that allow you to change cars.

Thanks for your reports! 🤝

shadow root Sep 1, 2022, 4:24 PM

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[Lotus ESL - Registration form]

We're aware that the "submit button" in the registration form is not working on some devices. The team is working on it.

Thanks for your reports! 🤝

sleek oak Sep 22, 2022, 11:20 AM

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[Episode 02 mission - Multiplayer Shockwave Knockdowns]

Due to an issue, this mission was not possible to complete. We have now fixed this and should be working shortly on your end.

Thanks for your reports and patience 🤝

zenith mason Oct 5, 2022, 11:30 AM

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[Windows and Xbox update delay]

The team is doing their best to ensure it releases as soon as possible.

Thank you for your patience and our apologies for any inconveniences caused.

sleek oak Oct 5, 2022, 2:52 PM

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[Windows update]

The new update has now been released to the Microsoft Store.

Thanks for your patience!

sleek oak Oct 6, 2022, 10:55 AM

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[Windows launch & performance issues]

Our team is aware of issues affecting both the game's launch and performance (in terms of fluidity & FPS). We are investigating this and trying to find a solution as soon as possible.

In the meantime, please head to #🖥・windows-issues to let us know your details, and also please try to install the latest Microsoft Visual C++ version on your computer as a possible workaround: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

Thanks for your patience and reports!

sleek oak Oct 7, 2022, 7:25 AM

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[In-game player reports]

There is currently an issue with the player reporting feature in the game, as it is not possible to complete a report right now. Our team is looking at this to fix it as soon as possible.

In the meantime, please feel free to send us details about your report on #💀・cheater-report or #👨💻-customer-care

eternal quarry Oct 11, 2022, 2:56 PM

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[In-App purchases]

We are aware of an issue preventing you to see the outcome of the packs you purchase. The team is working to fix this as soon as possible. Please note that the items are added regardless of this visual issue.

Additionally, we will be sending a compensation to all the players affected by this to thank you for your patience and understanding.

sleek oak Oct 27, 2022, 10:16 AM

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[Loading issues - iOS&Android]

We are aware of a current issue affecting the game at launch. The team is currently looking at this.

Thanks for your patience and reports 🤝

shadow root Oct 27, 2022, 11:07 AM

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[Legendary Hunt Issue - All platforms]

The Legendary Hunt event for the Aston Martin One77 has been disabled while we keep working on a solution for the current issues.

We will inform you as soon as we have an update.

Thank you for your patience.

UPDATE: The Legendary Hunt is available.

shadow root Oct 27, 2022, 11:27 AM

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sleek oak **[Loading issues - iOS&Android]** We are aware of a current issue affecting th...

[Update] Game crashes on Android and iOS is fixed.

zenith mason Nov 4, 2022, 10:16 AM

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[Loading issues - iOS&Android]

We are aware of a current issue affecting the game at launch. The team is currently looking at this.

Thanks for your patience and reports 🙇

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[Update] Game crashes on Android and iOS are fixed.

sleek oak Nov 7, 2022, 11:42 AM

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[Legend Pass Mission - Episode 04 - Multiplayer drifting]

We are aware of an issue affecting the drifting mission on the LP Episode 04. Our team is currently investigating and trying to resolve it as soon as possible.

Thanks for your patience and reports! 🤝

zenith mason Nov 9, 2022, 4:04 PM

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[Update] LP Episode 04 drifting mission bug is fixed. Thanks for your patience!
[Note: You need to drift in Multiplayer on those maps once for it to take effect]

sleek oak Dec 13, 2022, 11:37 AM

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[Car selection screen issues]

You might have noticed that in some car selection screens the class order is not correct, and you will see locked cars to the left of your screen. These two changes are not intended and the team is investigating them at the moment.

Thanks for your patience and reports! 🤝

zenith mason Dec 14, 2022, 11:07 AM

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Updated exclusive events schedule, starting this week:

Rezvani Beast X: Friday & Saturday
Cadillac Cien Concept: Saturday & Sunday
VLF Force 1 V10: Tuesday & Wednesday
Lamborghini Egoista: Wednesday & Thursday
Trion Nemesis: Thursday & Friday

shadow root Dec 15, 2022, 10:53 AM

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[Car Hunt Update]

Initially announced for today, The Ford GT Car Hunt will be available later this season. In the meantime, enjoy the Nissan GT-R Nismo Car Hunt.

Sorry for the inconvenience. 🤝

zenith mason Dec 20, 2022, 10:53 AM

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[Crashes at launch - Windows]

Our team has deployed a Hotfix to address the issues you have been experiencing. Please make sure to update the game.

zenith mason Dec 20, 2022, 2:22 PM

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[DS6 Relay packs]

Hey Legends,

DS6 Relay packs will we available from tomorrow!

It’s time to take the rebuild of the Drive Syndicate to the next level 🔥

eternal quarry Dec 21, 2022, 3:05 PM

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[DS6 Relay packs] - Update

Relay packs were set to be available from today. However, it has been delayed due to technical issues that we are currently investigating.

We understand how frustrating this must be and will make sure to keep you informed as soon as we have any update.

Apologies for the inconvenience.

sleek oak Dec 22, 2022, 12:01 PM

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[Token purchase confirmation issue - Drive Syndicate]

We have identified an issue with the Token purchase confirmation pop-up screen, affecting only Drive Syndicate. When you try to pay tokens to lower your hazard level, the amount of tokens you will see in the purchase confirmation screen is not correct.

While the team investigates this issue, we advise you to confirm the token amount outside the confirmation screen.

Thanks for your patience! 🤝

zenith mason Dec 22, 2022, 3:00 PM

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[DS6 Relay packs update]

The relay packs set to go live yesterday could not go live due to technical issues. As we don't want to keep you waiting until the investigation is completed, we are launching an alternate and almost equivalent way for you to get Syndicate coins.

You can now buy SC packs in the store for tokens. The ratio of tokens to Drive Syndicate Coins is equivalent to the Relay we had planned.

We understand that this is not what you were expecting, and for that we apologize, but we hope you can get a faster resolution this way.

shadow root Dec 27, 2022, 1:28 PM

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[Holidays Gift Issue]

We're aware that some of you had issues claiming the Holiday gift. This issue should be fixed by now.

Please log in today to get yours if you haven't!

zenith mason Jan 16, 2023, 1:00 PM

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[Loading issues - iOS, Android, Windows]

We are aware of a current issue affecting the game at launch. The team is currently looking at this.

Thanks for your patience and reports 🙇

shadow root Jan 18, 2023, 11:00 PM

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[Loading issues - iOS, Android, Windows]

Hey Legends

Please accept this 20 Lunar New Year 2023 Packs + 100,000 Credits as a compensation for the server issues we experienced early this week.

We apologize for the inconveniences🤝

shadow root Jan 31, 2023, 1:10 PM

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[Daily Events Bonus Pass]

To better adapt and improve the bonus pass, we are testing a new version with part of our community of players. This Bonus Pass includes benefits in the Daily Events screen as follows:

15 Daily TLE Tickets
2 Extra Ticket refill daily
Car hunt ticket cost reduced to 1
20% Faster TLE Tickets Refill
Additional weekly TLE
x2 more card packs as a reward from Car Hunts
10% More Tokens from TLE rewards
10% More Credits from TLE rewards

Please, have in mind this is a test and not all players will receive this Bonus Pass. We'll give you more information about the Daily Events Bonus Pass in the upcoming weeks. 🤝

hallow isle Mar 14, 2023, 3:30 PM

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[Game Maintenance]

The game will be down for maintenance, will be back online soon™️

zenith mason Mar 14, 2023, 4:36 PM

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[Game Maintenance]

The game is back live. Thank you for your patience!

hallow isle Mar 21, 2023, 1:25 PM

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[Game Maintenance]

The game will enter a maintenance phase, we will be back online soon™️

zenith mason Mar 21, 2023, 1:55 PM

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[Grand Prix Round 3 Practice Token Rewards]

We are aware that the token rewards are lower than intended. Grand Prix participants will not be affected, as we will increase the token rewards in the next round to adjust for today's issue. Thank you for your patience!

hallow isle Mar 21, 2023, 2:24 PM

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[Game Maintenance]

The game is back live. Thank you for your patience!

vague kelp Mar 23, 2023, 10:33 AM

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[Compensation Info]

We'd like to thank your for your patience this week with our unscheduled maintenance times and for the multiplayer issues some of you are encountering. A compensation of 350 tokens has been sent out to all players as a thank you, while we continue to investigate a few multiplayer issues currently being reported. Thank you for your patience and sorry for the inconvenience.

vague kelp Mar 23, 2023, 2:56 PM

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[Multiplayer Lobby Issues]

We're happy to announce that we have implemented a fix for the multiplayer lobby issues some of our players have been experiencing over the past few days. We'll still be keeping en eye out for any reports to make sure everything works and thank you again for your patience with these issues

zenith mason Mar 24, 2023, 9:33 AM

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[Server revamp]

We are currently reworking parts of the onboarding process and rules section of the Discord server. You may see changes within the next hours, but we'll let you once work has been finished. Thanks for your patience and suggestions!

vague kelp Mar 24, 2023, 2:23 PM

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[Server revamp]

No further changes will be happening until next week, so please feel free to let us know if you run into any issues.

zenith mason Mar 30, 2023, 1:36 PM

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[Known issues following today's update]

Reputation gain on Android and Steam is currently not being registered. Furthermore, the Revuelto Special Event club rewards are not working as intended. The team is aware of these issues and a fix will be issued as soon as possible. Thank you for your patience!

vague kelp Mar 31, 2023, 10:42 AM

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[Reputation Gain Issues]

We're happy to inform we have implemented a fix for the Reputation Gain issues on Android, Windows and Steam. You should be able to gain reputation as usual now, but we'll keep an eye out for any reports.
Players in the affected platforms should expect a compensation later today for their troubles. Thank you for your patience and apologies for the inconvenience.

vague kelp Mar 31, 2023, 11:55 AM

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[Lamborghini Revuelto Event Changes]

We've been paying attention to your feedback regarding our issues with the varying required conditions in the new Lamborghini Revuelto event. We'd like to apologize for the initial confusion as we originally went live with the incorrect required amount, and later readjusted further. We're aware of the impact this has had on our player expectations as well, so we have decided to revert to back to the requirement of 260 conditions.
Thank you all for your continued feedback.

vague kelp Apr 12, 2023, 11:42 AM

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[Redeem Codes Issues]

Some of our players are currently reporting issues when attempting to redeem codes via our website. The team is currently looking into it, although we currently suspect it's mostly due to increased traffic to the website causing timeout issues. We hope to have this issue resolved soon, so apologies for any inconvenience caused.

vague kelp Apr 12, 2023, 4:24 PM

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[The Clash: Free trials]

We introduced some Max free tries in our latest Clash event and we've been keeping tabs on your feedback so far. It seems running with the car at Max during practice but then competing with your own car stats is throwing off and confusing some of our players. Don't worry, we've heard you and we will be working towards ensuring your practice runs match the car level you will be racing in upcoming Club Clashes.

vague kelp Apr 18, 2023, 7:14 AM

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[The Clash: Free trials]

Some of our players have helped us identify a bug, where a few were able to race on intersections with the car at max, as it was during the practice run.
As this can affect the final outcome of the clash, we've decided to change the setup on those nodes for the upcoming clash rounds of the update until we've managed to fix the bug.
To compensate for this, we'll be sending out 1,500 Clash Coins to all clash participants later today. We apologize for any inconvenience this may have caused, and hope to be able to bring this back in working order soon.

vague kelp Apr 20, 2023, 9:49 AM

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[The Clash: Free trials]

Compensation Update: We had a minor delay with identifying all affected players yesterday, so the 1,500 Clash Coin compensation will be arriving later today. Apologies for the delay and than you for your understanding.

hallow isle Apr 27, 2023, 1:04 PM

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**[REDEEM CODES WEBSITE DOWNTIME] **

There will be a short timeout on the webpage while we try to make the connection smoother to be able to claim redeem codes.

zenith mason May 4, 2023, 10:18 AM

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[KOENIGSEGG CCXR SPECIAL EVENT ISSUES]

Following the release of the event, the team has identified multiple issues thanks to your reports. To fix them, the event will be temporarily removed from the game and reinstated shortly. Thank you for your patience and reports!

zenith mason May 10, 2023, 7:39 AM

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[THE CLASH - FORMAT]

We'd like to inform you of the Clash format for the following two rounds of this Clash season. They are as follows:

Next round will have the same format as the first round of this Clash (class-based filters), while the last round will have the manufacturer-based filters we featured in the second round.

Furthermore, we hear your complaints about how these changes impact your planning and strategy, thus we're looking into providing as much information as possible in advance through a blog post to ease the preparation for you all.

Thanks for your continued feedback, and good luck!

zenith mason May 19, 2023, 11:05 AM

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[CONNECTION ISSUES - Android/Windows/iOS]

We are aware of connection issues at launch happening on multiple platforms. The team is working on it and we hope to have it fixed as soon as possible. Thank you for your patience!

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[MULTIPLAYER MATCHMAKING ISSUES]

We are also aware of the multiplayer matchmaking issues. The team is currently working on fixing this.

Thanks for your patience and reports 🤝

vague kelp May 22, 2023, 12:19 PM

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[MULTIPLAYER MATCHMAKING ISSUES]

Due to the multiplayer matchmaking issues detected last Friday, where many of our players on Xbox and Windows were unable to join lobbies, we'll be sending out a compensation of 300 tokens later today to affected Xbox and Windows players.

Thank you for your patience and understanding.

shadow root Jun 13, 2023, 1:01 PM

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[CLAUWUDIA - GCM]

Hey all!

I'm having a hard time writing this announcement... But here I go with the news: tomorrow will be my last day at Gameloft and Asphalt 9 GCM. catcry1

I want you to know that you are the reason this community shines so brightly. Thank you for these three amazing years, and I couldn't be more grateful to have shared this journey with all of you.

Keep dominating the tracks, pushing the limits, and spreading the Asphalt 9 love far and wide. 🏎️ 💨

Here you have a small redeem code to thank you these years: ||CLAUWUDIA|| - only available for the first 2,000 users.

I'm leaving you with the best GCM team possible: @vague kelp and @hallow isle, and the best CM eveeeer: @zenith mason PepeHeart

Clauwudia, Former A9 GCM ❤️

zenith mason Jun 29, 2023, 12:35 PM

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[ANNIVERSARY GIFT ISSUES]

Some of our players are reporting not being able to claim our 5th Anniversary gift. To ensure everyone gets their gift, we will be pausing the free gift until we're able to fix this issue. If you haven't received your free gift yet, rest assured that our team is already working on the issue and should be resolved by tomorrow latest.

Thank you for your patience and we apologize for the inconvenience.

vague kelp Jul 10, 2023, 10:13 AM

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[DE TOMASO P72 SPECIAL EVENT]

We've noticed a lot of players mentioning they were struggling to make progress in our De Tomaso P72 Special Event, so we're going to be adjusting the amount of conditions required in the event to make it a more enjoyable experience for all.

Thank you for sharing your feedback and we hope these adjustments help

zenith mason Jul 24, 2023, 4:58 PM

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[ LEGEND PASS FUEL VISUAL GLITCH]

We've noticed an issue with the fuel display of LP holders' cars following the update. While the fuel is accurately provided, it appears as if players are not receiving the LP fuel benefits. We are aware of this issue and the team is actively investigating.

Thank you for your reports and we apologize for the inconvenience.

runic cloak Jul 25, 2023, 11:57 AM

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[ELLA IS BACK]

FoxEnter Hey, all! I'm back as your newest community manager!

For those of you who haven't met me yet, I used to work on A9 two years ago as a community moderator. While I was away, I worked on a few other GL projects to gain some XP and now I'm here again. CH_Yoshi

And yes, this isn't my original account as I had to switch it a while ago (but this one has more badges which I very much like).

If you have any questions or curiosities, don't hesitate to reach out. akijet_hello
Looking forward to chatting daily and seeing your memes!

zenith mason Jul 26, 2023, 10:01 AM

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[NEW SEASONAL SCHEDULE]
The new season will launch today, along with the seasonal tokens, TLEs and Drive Syndicate. At the end of the season, you will have some time before the next season starts to spend the remaining seasonal tokens you may have by then.

As you have seen, the timetable for events releases has slightly changed, from now on they will start on Wednesdays in the new seasons, rather than Thursdays.

As always, we will be paying close attention to your feedback and reports throughout the day and beyond.

Looking forward to hearing your first impressions!

zenith mason Aug 2, 2023, 9:17 AM

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[SYNDICATE COINS RELAY ISSUES]

We are aware of the issues you have encountered with the relay, and are actively working on a fix. We should have more updates to share with you soon.

Thanks for your patience and we apologize for the inconvenience.

zenith mason Aug 2, 2023, 2:55 PM

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[SYNDICATE COINS RELAY COMPENSATION]

Hi all,

You should have received a compensation for the tokens you spent on the relay before it was fixed. Let us know if you haven't received it!

We also included some extra Syndicate Coins to make up for the inconvenience.

Thank you for your patience!

vague kelp Aug 9, 2023, 11:22 AM

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[NEW ZONDA HP BARCHETTA CAR HUNT]

A new Key Hunt for the Zonda HP Barchetta is now live for all! Please note it does not include Seasonal Tokens rewards, which you can still find in the Key Hunt for the Acura NSX GT3 EVO.

runic cloak Aug 10, 2023, 12:55 PM

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[NEW GAME SUGGESTIONS FORUM]

Heya!

As bots can sometimes come across as impersonal, we've set up a forum to encourage you to share your suggestions: #1139169751806005349.

HOW DOES IT WORK?

1️⃣ We (<@&618374327699767306>) will create threads focusing on specific topics (e.g. New Cars).
2️⃣ Within these threads, you can contribute by posting relevant comments (remember, they should be related to the topic of the post).
3️⃣ Show your support for your favorite suggestions by reacting to them.

⚠️ While we can't guarantee that every suggestion will be implemented, we will make sure to share the top-voted ones with the game team.

We appreciate your patience as we start with a limited number of threads, but our goal is to expand the forum in the next few weeks.

Thanks a lot! CH_ShiroPat

runic cloak Aug 16, 2023, 9:29 AM

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[LOFTY - NEW TICKET CHECKING BOT]

Helloes! Please meet @maiden harness! CH_UmaruGlasses
Its purpose is to check the status of your Customer Care ticket and escalate it if needed.

HOW DOES IT WORK?

dot Type the command /ticket [your conversation ID] (exclude the #) in #📋・check-tickets .

That's it. Lofty will then give you an update regarding your ticket or escalate it to our Customer Care team if you haven't received a reply for over 7 days.

From now on, please use #🆔・tickets-customer-care only if you used Lofty and still didn't received a reply. glassescat

Thank you! pepe_love

zenith mason Aug 31, 2023, 8:54 AM

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[HALL OF FLAMES TOKEN CHANGE COMPENSATION]

Players that purchased the Hall of Flames packs at the unintended price of 80/800 tokens will shortly receive a compensation for the difference in tokens lost. Thank you for your patience and sorry for the inconvenience!

runic cloak Sep 15, 2023, 8:40 AM

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[ELLA IS GON]

Hey all! Today is my last day working at Gameloft and on Asphalt 9. sadbread

It was lovely catching up with you and collaborating again even for a brief period of time.
You are an amazing community and I hope you will continue to have fun in-game and on the server!

Take care! cat_waving
Ella

vague kelp Sep 27, 2023, 4:54 PM

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[Windows Update]

Windows update is currently delayed. The team is still working on it and our current ETA is for early next week. We'll keep you posted with any updates. Apologies for the delay and any inconvenience this may have caused you.

zenith mason Sep 29, 2023, 9:49 AM

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[SHOP UNAVAILABLE]

Hi all, we are aware that the shop section is currently unavailable. The team is actively investigating and a fix should be on the way as soon as possible. Thank you for your reports and patience!

zenith mason Sep 29, 2023, 10:58 AM

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[SHOP AVAILABLE AGAIN]

Hi all, the shop should be working as intended now on all platforms. Sorry for the inconvenience, we thank you once again for your patience!

zenith mason Oct 2, 2023, 2:56 PM

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[MICROSOFT VERSION UPDATE LIVE (PC,XBOX)]

Hi all,

The latest update is now available to download via the Microsoft Store. We apologize once again for the delay. Rest assured that proper compensation will follow suit later this week. Thank you for your patience!

vague kelp Oct 4, 2023, 3:02 PM

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[SHOWROOM CONDITION CHANGES]

Hi all,

As you may have noticed, we recently changed the conditions on the Showroom events.

At launch, the Showroom event were mistakenly using the car's overall rank to consider an event accomplished or not. This was causing several tracking issues when taking into consideration how epic import parts apply, so we have applied some changes to effectively reflect the initial intention of the design team.
Rest assured we will also be including epic import parts in upcoming Showroom offers to compensate for the changes.

As always, we are constantly reading your feedback and sharing it with the team for their consideration. Stay tuned for even more exciting Showroom events in the future that will be added to the permanent list. 😎

zenith mason Oct 9, 2023, 11:20 AM

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**Drive Syndicate 7 – Anti-hacking Update **

As part of our continued efforts to combat the use of hacks and exploits in-game, we were investigating a well-known hack during our latest Drive Syndicate event.

Thanks to the hard work of our developers along with the collaboration of our community and player reports, we’ve been able to identify and hopefully put a fix to it for future Drive Syndicate events.

This will enable us to finally put a stop to players being able to improperly progress in future Drive Syndicate events with the use of illegal third-party software and claiming rewards they haven’t rightfully earned through their own efforts.

We’ll also be taking retro-active actions and providing the most egregious offenders with a 7-day ban, along with removing the Koenigsegg CC850 they earned by hacking the Drive Syndicate event.

We hope our efforts will help in continuing to provide a fair playing field for all in future events, and hope this serves as an example of our commitment against hackers and exploiters.

Thank you all for your continued support, and please continue sending us reports, as it allows us to continue our efforts.

zenith mason Oct 11, 2023, 9:21 AM

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[SEASON TOKEN STORE CHANGES]

Hi all,

Today, October 11th at around 9:30 GMT, we're going to be bringing some changes to our Season Token store, based on the feedback and use we've been observing since launch:

Regular Card Pack prices will be reduced to 1,000 Season Tokens per pack.
Epic Import Part Pack prices will be reduced to 6,500 Season tokens per pack.
Season Token Relay Offers will be removed.

As we're seeing most of our community find more value in our packs, we really want to hone in to what you're finding more useful in your day to day.
Although we thought Relay Offers would be useful to our players, most of our players don't seem to find much value in them and prefer to continue investing in card packs.
So, to continue to improve our Season Tokens, we've reduced the price on what players find the most useful, to offer you more value where it matters most.

vague kelp Oct 30, 2023, 10:55 AM

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[RIMAC CS SE CONDITION CHANGES]

Thanks to your feedback, we're currently reviewing the conditions set for the event, as some require our legends to pull off some pretty challenging tricks to achieve them.

We've already addressed the Stage 4 conditions, changing the barrel roll requirements to jumps, and the Stage 6 condition requiring spins has been reduced from 4 to 2.
We'll continue to revise the rest of the conditions during the week and update them accordingly.

Thanks again for raising this and we hope the changes will make things a little bit easier for you.

hallow isle Nov 1, 2023, 10:10 AM

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**[KEY HUNT & MISSING PACK ISSUE] **

We are aware of the missing key from the key hunt and the missing pack from conditions.
The latest ETA for this fix is tomorrow.

Thank you for raising this!

vague kelp Nov 2, 2023, 10:34 AM

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**[KEY HUNT & MISSING PACK ISSUE: FIXED] **

We're happy to inform that we've finally been able to resolve the issues.

The Key Hunt event has also been extended for another 24 hours, to make up for the lost time.

Thank you for your patience and apologies for any inconvenience this may have caused.

vague kelp Nov 3, 2023, 12:39 PM

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[DIWALI TLE UPDATE]

Hi Legends,

We realized the Diwali TLE was featuring the W Motors Lykan Hypersport, which was unintended. We've adjusted to correctly feature the VLF Force V10 and fixed the conditions to provide BPs for the Force V10.

Thank you for your patience and apologies for any confusion this may have caused.

vague kelp Dec 1, 2023, 10:47 AM

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[Stocking Card Packs]

Hi Legends,

Thanks to our community, we realized our Stocking Card Pack included some items that were unintended and needed to be removed.

We will be replacing them in current events with a High Class Card Pack instead, but we'll make sure to overpack your stockings in our upcoming Festive Sparks Season to make up for it.

Sorry for the confusion and thank you for your understanding

languid pendant Dec 1, 2023, 4:01 PM

#

[Connection Issues]
Hello Legends,

We are aware that some players are experiencing issues connection to the game. Our teams are working on resolving it. Thank you for your patience!

Update: We are still working to resolve connectivity issues in-game. Again thanks so much for bearing with us.

languid pendant Dec 1, 2023, 4:09 PM

#

languid pendant **[Connection Issues]** Hello Legends, We are aware that some players are expe...

zenith mason Dec 4, 2023, 4:24 PM

#

[Connection Issues]

Hello Legends,

We seem to have resolved most of the connection issues reported over the last 3 days. We'll be continuing to monitor the situation closely as we also continue to investigate the root of the issues.
We will be looking to compensate affected players once our investigations have concluded and we can ensure the issue has been completely resolved.
Once again we apologize for the inconvenience and thank you all for your patience and understanding.

We'll make sure to keep you updated on any progress!

zenith mason Dec 5, 2023, 3:39 PM

#

[Connection Issues - Resolved]

Hello Legends,

We are considering the connection issues officially resolved, and as we conclude our internal investigations we will be issuing a global compensation including:

10,000 Season tokens
10x Maserati MC 12 key card packs
5 x Black Friday - Burst of Speed - Multi I Card Packs ,
5x Black Friday - Burst of Speed - Multi II Card packs,
5x Black Friday- Multi I Card Packs,
5 x Black Friday - Multi II Card Packs
250,000 Credits

We'll be issuing the compensation tomorrow Dec 6th at around 10:00 GMT.

zenith mason Dec 8, 2023, 10:21 AM

#

[Connection errors at Launch - Resolved]

Hello Legends,

We are aware of the ongoing connection errors and are actively investigating. Rest assured the team will work on a fix as soon as possible.

We'll make sure to keep you updated on any progress!

vague kelp Dec 12, 2023, 11:27 AM

#

[New Update is now live]

Hello Legends,

Our latest update is currently rolling out and you should be able to start downloading it for your devices.

Unfortunately due to unforeseen circumstances, the Microsoft version of the Update will be delayed until the end of the week.
We're currently hard at work to prepare some filler events until the update releases and we're planning on offering compensation for all affected players in those platforms once we've confirmed the Update release.

We apologize for the inconvenience and we'll be making sure to share any updates.

zenith mason Dec 13, 2023, 11:51 AM

#

[Multiplayer rewards visual cue not received]

Hello Legends,

We are aware of the MP issue affecting you all. We have confirmed internally that the rewards are received by players, however there is no visual cue to show the content. We are deeply sorry for the inconvenience this has caused.

If you remember the status of the cars that were featured in the packs, you can cross-reference your previous progress and see what rewards you received. This is not ideal, and certainly not easy for everyone.

Thanks for your reports and we'll be back with further info as soon as we get any.

zenith mason Dec 19, 2023, 8:09 AM

#

[MICROSOFT VERSION UPDATE LIVE (PC,XBOX)]

Hi all,

The latest update is now available to download via the Microsoft Store. We apologize once again for the delay. Rest assured that proper compensation will follow suit later this week. Thank you for your patience!

zenith mason Dec 22, 2023, 12:41 PM

#

[DEVEL SIXTEEN STATS]

Hi all,

Since the start of the update, we received reports that the Devel Sixteen stats, particularly its top speed stat, are different in-game versus on the stats sheet. Our team has finally fixed the bug causing this issue.

The accurate stats are being updated now. Note that the performance you experienced in the Drive Syndicate event and in the MP series is unchanged, the adjustment strictly impacts the number shown on the stats page.

Stock topspeed = 552
Max topspeed = 556.5

zenith mason Jan 30, 2024, 11:15 AM

#

[MAINTENANCE]

Hello Legends,

The game will be undergoing maintenance and will be unavailable for around 30 minutes or less at the following time:

January 30th

14:30 CET (8:30 ET)

Thank you for your understanding and apologies for any inconvenience.

hallow isle Feb 5, 2024, 4:08 PM

#

[FACEBOOK CLOUD & AMAZON VERSIONS WILL BE SUNSET]

Hello Legends,

Starting on March 6, 2024, the Facebook Cloud and Amazon versions of Asphalt 9: Legends will be sunset and you will not be able to access it anymore. In-app purchase options will also stop working on February 15 2024 for Amazon and on March 6, 2024 for Facebook Cloud.

Note: You will still be able to continue using your Facebook Account to login to your game on other devices where you have it enabled. The Sunset will only be removing the ability to play the game directly in your Facebook browser.

You can continue your progress in Asphalt 9: Legends on any of our other platforms by transferring your account.

hallow isle Feb 6, 2024, 10:58 AM

#

[FACEBOOK CLOUD SUNSET]

Although the Facebook Cloud version of Asphalt 9: Legends will be sunset on March 6th, you can continue to use your Facebook Login to access your game on any other platform as usual past this date.

The Sunset will only be removing the ability to play the game directly in your Facebook browser.

We hope this helps clarify any confusion from the original announcement!

hallow isle Apr 30, 2024, 9:35 AM

#

[LEGEND PASS DELAY]

Hello, Legends!

You might notice that the Legend Pass is unavailable when our new season goes live tomorrow. Not to worry though, the LP will be launched the day after (May 2nd) to ensure a smooth release after the Labor Day holidays.

The Eurobloom Season will launch as planned on May 1st.

Thank you for your understanding and apologies for any inconvenience.

zenith mason May 16, 2024, 11:26 AM

#

Hello Legends,

There's no easy way to say this, so here it is:
Next Thursday is my last day at Gameloft.

It has been my utmost pleasure to be a Community Manager for this game and community. It's certainly been a journey filled with exciting collaborations, meaningful changes made together, but also important learning experiences.

I want to thank you all for constantly speaking your mind, sharing feedback and engaging with us, the A9 team, on Discord and our socials.

May Asphalt Legends Unite be the update you all wish it to be!

vague kelp May 29, 2024, 9:47 AM

#

[Windows, Xbox and Steam Maintenance]

Hello legends,

Maintenance will be beginning shortly (in around 15 mins) for all users on Windows, Xbox, and Steam.

Once Maintenance begins. ALL asphalt players will be kicked out of the game, but users on iOS, Android and Switch will be able to reconnect and continue playing as normal and without consequence.

The update for Windows, Xbox, and Steam should also become available during the maintenance period.

If you play on Windows, Xbox or Steam, please make sure to CLAIM YOUR EVENT REWARDS NOW, as they will be lost once maintenance starts.

We apologize for any inconvenience this may cause you and thank you for your understanding.

vague kelp May 29, 2024, 5:33 PM

#

[Windows Migration Issues]

The team is still investigating the migration issues some of our Windows, Xbox and Steam players are experiencing.
Although we haven't found a solution yet, we'll make sure to update you as soon as we have news to share.

We apologise for the incovenience and thank you for your understanding.

vague kelp May 31, 2024, 1:42 PM

#

[Windows Migration Issues - Fixed]

We're happy to inform that almost all Migration issues have been fixed. The team is aware there are a few cases out there with specific issues, so if you are still encountering the error screen, please make sure to reach out to customer support so they can look into your specific case.

We apologise once more for all the inconveniences this issue may have caused you and we thank you for your understanding while we worked to resolve it.

vague kelp Jun 3, 2024, 4:34 PM

#

[Gameloft Anniversary gift - Windows, Steam and Xbox]

We're happy to announce that once all the maintenance issues were cleared, we have successfully delivered the promised Gameloft Anniversary Gift to our legends on Windows, Steam and Xbox, who can now log in to the game to claim 240 Tokens and 10 packs!

Apologies for the delay!

vague kelp Jun 5, 2024, 2:48 PM

#

[Windows, Steam and Xbox Migration Compensation]

We're happy to confirm all the migration issues are now considered resolve and we wanted to thank all our impacted players with gift for their patience throughout the migration process.

Players who log in to Asphalt 9 on Xbox, Windows, or Steam will soon be rewarded with:

500 tokens
3x S-Class packs
3x A-Class packs
3x B-Class packs
3x C-Class packs
3x D-Class packs

vague kelp Jun 6, 2024, 12:12 PM

#

[Windows, Steam and Xbox Club Chat Issues]

Thanks to user reports we've identified issues in the Club Chat. Several attempts have been made to put a fix, however it seems we'll require to await until the next patch, upon the release of Asphalt Legends Unite, to be able to apply a more permanent fix without affecting other areas of the game.

Apologies for the inconvenience this may cause, and thank you for your understanding.

vague kelp Jul 15, 2024, 2:59 PM

#

[McLaren Artura Compensation]

Our previous McLaren Artura event incorrectly gave out the epic parts for the Drako instead of the intended McLaren Artura Epic Import parts.

To compensate for the error, we will be awarding the following:

50 McLaren Artura Card Packs
5 McLaren Artutra Blueprints
2 McLaren Artura Epic Import parts

You can expect to receive the compensation within the next hour, and please remember to restart your game to receive it.

We apologize for the inconvenience, and thank you for your patience and understanding.

vague kelp Jul 17, 2024, 6:05 AM

#

[Maintenance has started]

Today is the big day! Maintenance has started for Android and iOS as account migration begins.

Update should be rolling out for Windows and Xbox players soon and is already available on Steam!

We'll be sharing updates throughout the day, so stay tuned and get ready for UNITE!

languid pendant Jul 17, 2024, 8:00 AM

#

[Maintenance Update]: We have began rolling out on the Xbox and Steam platforms.

Android, iOS, Playstation, and Windows to follow within the next hours. We will send news as soon as possible, and thank you for your patience legends.

vague kelp Jul 17, 2024, 9:05 AM

#

[Maintenance Update]

Android updates have started to roll out.
Updates will progressively become available in your regional stores so please check to see if it's available in your store.

As per norm with Google Play Store, the Update will be rolling out over the next hour or 2, so please be patient 🙏

vague kelp Jul 17, 2024, 10:04 AM

#

[Asphalt Legends Unite is live on PlayStation]

The PlayStation version of Asphalt Legends Unite should now be live on the PlayStation Store to download!

vague kelp Jul 17, 2024, 11:41 AM

#

[Asphalt Legends Unite release status update]

Here's a quick update on the current status of each platform:

Steam: Available
Xbox: Available
Windows: Still working on it.
Android: Slowly releasing on stores, around 50% for now. Available for some.
iOS: Still pending
PlayStation: Available
Nintendo Switch: Delayed, no ETA.

Hope this helps!

vague kelp Jul 17, 2024, 12:00 PM

#

[Asphalt Legends Unite release status update]

Here's a quick update on the current status of each platform:

Update: iOS now available!

Steam: Available
Xbox: Available
Windows: Still working on it, available but some users are unable to trigger the update, investigating.
Android: Slowly releasing on stores, around 50% for now. Available for some.
iOS: Available
PlayStation: Available
Nintendo Switch: Delayed, no ETA.

Hope this helps!

vague kelp Jul 17, 2024, 12:42 PM

#

[Asphalt Legends Unite release status update]

Here's a quick update on the current status of each platform:

Update: Android now fully available!

Steam: Available
Xbox: Available
Windows: Still working on it, available but some users are unable to trigger the update, investigating.
Android: Available
iOS: Available
PlayStation: Available
Nintendo Switch: Delayed, no ETA.

Hope this helps!

vague kelp Jul 17, 2024, 1:00 PM

#

[Asphalt Legends Unite release status update]

We're happy to confirm Asphalt Legends Unite has released successfully on all platforms planned for release today!

Steam: Available
Xbox: Available
Windows: Available. Reinstall the game if you haven't triggered the update and it should work correctly.
Android: Available
iOS: Available
PlayStation: Available
Nintendo Switch: Delayed, no ETA.

We're still pending a confirmed ETA for the release of the Nintendo Switch version but we'll update as soon as we have information. Thank you for your patience 🙏

vague kelp Jul 17, 2024, 1:43 PM

#

[Android Account Pregress Issues]

We've received reports form a few android users that when first logging in to Asphalt Legends Unite, their account seems to have lost progress.

Good news is we already have a fix running, which can automatically resolve this issue. It can take up to 1 hour to resolve lost progress since you first connect to Asphalt Legends Unite, but restarting your game once the time has passed should allow you to recover all your progress once more.

We apologize for this inconvenience, and we'll also be deploying a permanent fix to the issue in a few days.

vague kelp Jul 18, 2024, 4:35 PM

#

[Multiplayer Changes]

We've been keeping an eye on all your feedback regarding the new MP changes and have seen quite a few players complain that the climb is a little bit too tough.

To improve the speed of progression in earlier Tiers and Sub tiers, we're tweaking the progression to hopefully ease the pressure a bit.

Hope this helps and keep that feedback coming! We'd love to hear your thoughts on the changes.

vague kelp Jul 19, 2024, 11:39 AM

#

[Windows Account Progress Issues]

We're continuing to look into reports of players suffering from loss of progression on their Accounts on Windows, particularly from our more veteran players who had not logged into the game since April.

If you still have the Asphalt 9: Legends installed on your device, please take the following precautionary steps:

Open your A9 game and make sure to login to your Xbox Live Account or Gameloft ID to ensure your progression is saved.
Close the game and uninstall it.
Install the new Asphalt Legends Unite version from the game store of your choice.
Open Asphalt Legends Unite and login to your Xbox Live Account or Gameloft ID
Your progression should be fully restored.

In case you have already installed Asphalt Legends Unite and you did not have an Xbox Live save or Gameloft ID save active before launching the game, please get in touch with our Customer Support and make sure to provide the following:

Your old in-game ID, the one that started with a "W" (ex: w-XXXXXX)
Your current game ID, the new one you received after migrating and starting with a "U" (ex: u-XXXXXXX)

This will allow our customer support representative to identify both accounts and assist in restoring your lost progress.

Once more, we apologize for the inconvenience and thank you for your patience.

vague kelp Jul 22, 2024, 3:12 PM

#

[Windows Sound Issues]

We have a few players reporting they have no sound or missing sounds when playing Asphalt Legends Unite on PC.

If you are suffering from the same issues, could you please help us investigate by reaching out to Customer Support and providing them with a copy of your DxDiag?

The more cases we receive the quicker we can identify the root of this issue for all. Thanks in advance for any help you can provide.

vague kelp Jul 29, 2024, 2:51 PM

#

[Discord House Keeping]

Just a quick notice to let you know we've carried out some quick housekeeping on Discord.

Apart from the updates to our general rules (no changes, just updating from Asphalt 9 to Asphalt Legends Unite), we've also updated the colors of most titles to give it a more "Unite" look and feel.

One larger change is we've merged the Fan-Art, Show-Off, and Meme channels into one new Community-Media channel! We hope uniting these communities will help get more eyes on your creations.

We do have a few changes planned further down the line, as combining platform specific channels (like the Clubs channels), but we'll await until Asphalt Legends Unite has released on Nintendo Switch (still no confirmation on news unfortunately) when we'll all finally be one community and won't require segregation.

We will be keeping the separate issues channels for platforms, as they could still be useful to help categorize your reports.

Feel free to suggest other changes while we're at it 😉

vague kelp Aug 2, 2024, 11:06 AM

#

Asphalt Legends Unite status update

As the team continues to work on the reports being shared by our community. We wanted to offer you a quick update on current progress.

New Android Hotfix available: We just rolled out a quick hotfix for Android devices, aiming to fix crashing issues being reported by the community. Note, this hotfix does not include performance fixes, but the team is still working on those.
Windows Config changes: We made some changes to fix issues mainly on AMD cards.
New update for MacOS coming next week: Aiming to resolve performance and crashing issues.
Nintendo Switch release: we're still working on establishing a potential release date, so as soon as we have confirmation we'll let you know.

Thank you all for your continuous support and your invaluable reports that are helping us identify these issues and find a fix for them.
If you'd like to help us even further, please make sure to include your ID in your report (both discord and customer support) to help us investigate further.

And if you still have Asphalt 9: Legends installed on your PC, don't forget to save your progress by linking your account (any save option will do) before uninstalling and reinstalling the game to access Asphalt Legends Unite.

Once again thank you all for your patience and support throughout launch.

vague kelp Aug 12, 2024, 3:32 PM

#

[Android Hotfix now live ]

We just released a hotfix, which will focus on fixing several performance and crash issues that have been reported by the community.

These fixes include but are not limited to:

Implemented improvements for performance on some lower end devices.
Fixed several instances that could cause shadow flickering.
Fixed an issue causing low FPS on some Samsung devices.
Fixed performance during the Tutorial missions.
Fixed an issue causing the game to start on a black screen.
Other improvements to reduce crashes and improve performance.

The team will continue to listen to reports and feedback from the community to guide their continued efforts to improve the overall game experience. We’re already currently looking into more performance fixes, particularly for Multiplayer matches, which we’ll hopefully be able to release next week.

Thank you all for your patience during our release period and thank you all for your reports which are helping us investigate these issues further.

vague kelp Aug 20, 2024, 9:52 AM

#

[Discord House keeping]

Given we successfully launched the Nintendo Switch version of the game yesterday, we're going to be doing some house keeping in Discord as all our players are now under the same roof.

For this reason, we will be merging the Looking for Club channels into one, along with archiving the switch channels as they are now part of our global community.

We'll be leaving these channels as read only for the rest of the week, in case you want to save any content for the future, before we fully archive them at the start of next week.

Don't worry, we'll still be keeping separate issue channels for each platform.

Feel free to suggest any further changes while we're at it! 😄

vague kelp Aug 21, 2024, 9:15 AM

#

[BXR Bailey Blade SE Issue]

Thanks to user reports we've identified an issue with our Special Event Re-run, where users are unable to start the race.

We're currently investigating and working to resolve this issue as soon as possible.

Thank you for helping us with your reports and apologies for the inconvenience.

vague kelp Aug 21, 2024, 1:03 PM

#

[BXR Bailey Blade SE Issue Resolved]

We're happy to communicate the Special Event Re-run is now back and working as intended.

Apologies for the delay and inconvenience and thank you for your patience and understanding

vague kelp Aug 22, 2024, 1:50 PM

#

[Connection Errors]

The team is aware of the current Connection Errors being reported by the Community.

We're already investigating and should be fixing them soon. Sorry for the inconvenience and thank you for your patience.

#

[Connection Errors]

We've resolved the live issue and MP should be working as usual now.

Thank you for raising this and allowing to investigate it 🙏

vague kelp Aug 27, 2024, 9:28 AM

#

[New Hotfix is live]

A new Hotfix is rolling out now for Android, iOS, Windows, Xbox and Steam.

The new Hotfix should resolve various crashes, in particular those experienced in devices with PowerVR GPUs, along with some fixes trying to improve the overall multiplayer experience, which should also slightly improve the MP experience on Xbox (with more fixes being lined up for the next Update).
iOS heating issues should also be reduced with these fixes, so please let us know if you experience any difference in your longer play sessions.
The "Prize" button issue for the GP events should also be resolved in this hotfix.

This hotfix will unfortunately not be deployed for PlayStation and Nintendo Switch versions today, as we will be including fixes for those platforms in our next update to avoid any potential delays.

We'll be keeping an eye on our issues channels as usual, so please share your feedback and any difference you may notice after updating. Thanks in advance!

median stag Sep 2, 2024, 3:06 PM

#

[718 Cayman GT4 Clubsport Issue]

Thanks to everyone's reports, we've identified multiple issues with the Cayman GT4 Clubsport event.

As a result, we've decided we're going to deprecate the event and restart it to force a reset with all the fixes for all players.
It will reset your progress, but you get to keep the BPs and Tokens you earned already (and you will be able to earn them again with the reset).

Please, feel free to communicate any further issues that may arise. This change is set to go live at 18:00 BCN Time, an hour away from sending this message. Thanks for your patience!

median stag Sep 5, 2024, 2:22 PM

#

[Race with Muniz for Nintendo Switch]

Hey everyone! We're aware that due to a delay of the ALU update for Nintendo Switch, players missed out on the Race with Muniz events, alongside it's rewards. We're happy to announce that Race with Muniz Part 1, 2, and 3 respectively will be available on Nintendo Switch starting with Part 1 tomorrow!

06/09/24 to 11/09/24 -> Race with Muniz Part 1
12/09/24 to 16/09/24 -> Race with Muniz Part 2
17/09/24 to 21/09/24 -> Race with Muniz Part 3

Apologies for the delay and inconvenience and thank you for your patience and understanding.

vague kelp Sep 11, 2024, 9:14 AM

#

[Placeholder Art for Unite Pass]

We realized the current Unite Pass has the wrong art asset and just includes a generic placeholder.

The team is aware and it will be fixed in our next update coming in around 2 weeks. For now, rest assured this is just a visual issue and won't affect any of your purchases.

vague kelp Sep 11, 2024, 2:24 PM

#

[Jaguar XE SV Project 8 included in Unite Pass]

To make up for the slight delay and avoid any confusion with the current placeholder assets, we're upgrading the Unite Pass to reward you with 35 BP for the Jaguar XE SV Project 8 upon completing the premium rewards track!

All other rewards will remain unchanged and still offer a boost for the reduced duration of the Unite Pass.

median stag Sep 23, 2024, 1:30 PM

#

[Online Privacy Policy & Controller Delay Issues]

Hey everyone! We're aware that many of you are currently experiencing an Online Privacy Policy error message, as well as encountering issues with controllers after the update. Many thanks to you all who reported these issues, we are now looking into them and will share any updates as soon as possible.

Apologies for the inconveniences caused. 🙏

median stag Sep 23, 2024, 3:59 PM

#

[Controller Delay Issue]

Update to this issue! While we further investigate a fix for this, we advise players suffering from a delay in their controllers after updating to change their sensitivity to 100%. This will NOT completely mitigate the issue, but it will make driving slightly better until the fix can be deployed.

Again, thanks a lot for the multiple reports on this as we continue investigating, and apologies for the inconvenience.

median stag Sep 24, 2024, 1:35 PM

#

[Online Privacy Policy Error Update]

The issue with the Online Privacy Policy error message has now been fixed. The fix is starting to roll out, so if you still encounter the issue, please wait for a bit. Many thanks again for waiting, and please feel free to reach out for any further issues!

median stag Sep 26, 2024, 10:48 AM

#

[MP Pursuit Issues]

Hey all, due to multiple errors in the Pursuit mode, we're taking down the mode for a short time to give it a few tweaks. This should only take 15 minutes, with the mode scheduled to go back up at 13:00 BCN Time, approximately 15 minutes from this message.

Thank you as always for the reports! 🙏

median stag Sep 30, 2024, 9:46 AM

#

[Controller Delay Issue & Clash]

Hey everyone, thank you for your patience as we investigate the issue which added a delay when using controllers to play ALU. Know that we've been able to identify the issue and a hotfix is planned to be rolling out sometime during this week. We're also aware of multiple issues regarding the latest Clash event, which we are working on resolving as soon as possible.

Apologies for the inconveniences, and thanks again for your patience. Will update everyone right here in #🔥・hot-topics with more information as soon as it's available. Thank you! 🙏

median stag Oct 1, 2024, 9:17 AM

#

[iOS Hotfix Deployed]

Hey all! A hotfix has began rolling out for iOS which should include a fix for the controller delay. Other platforms are expected to roll out before this week ends, so keep an eye out here for any updates regarding them! Thank you for your patience everyone.

vague kelp Oct 1, 2024, 9:21 AM

#

[Compensation for Quarantine False Positives]

Last week, at the end of the season, quite a few of our players were erroneously placed under quarantine as they triggered false positives in our automatic hacker detection systems. We've been able to identify and solve the issue to avoid impacting players in the future.

However, given this impacted their ability to participate in Multiplayer events, we will be compensating all affected players with the following:

5 Lamborghini Temerario SE Multi I Card Packs
5 Lamborghini Temerario SE Multi II Card Packs
5 Lamborghini Temerario SE Multi III Card Packs
200 Tokens
100,000 Credits

Thank you for your patience and understanding.

vague kelp Oct 1, 2024, 2:43 PM

#

[Club Clash Fix]

The team has been able to fix the Club Clash issue our players were reporting with duplicated maps appearing for selection.
Given players have also been suffering from issues with controller lag, which will be resolved with this week's hotfix, we have closed the current Club Clash, and we will be restarting it with all zones fully accessible tomorrow, at 11:00 CEST.

To compensate for the inconvenience, we will be providing all players who participated in the first round the following rewards:

2 BP Koenigsegg Jesko
2 BP Koenigsegg Agera RS
2 BP Porsche 918 Spyder
2 BP McLaren 650 GT3

Thank you for your patience and understanding and hope to see you in the Clash tomorrow!

vague kelp Oct 2, 2024, 7:24 AM

#

[Clarification on Clash Restart]

We're getting a lot of questions on the Clash Restart and just wanted to clarify.

It's a full restart, so once it kicks off at 11:00 CEST, you will be able to replay Round 1 and the end date has also be extended until November 15th.

Sorry for not making this clearer before and hope this helps.

vague kelp Oct 3, 2024, 8:43 AM

#

[Clash Compensation]

The Clash Compensation will be going live today at around 11:00 CEST, including the following rewards for those who participated in the first round:

2 BP Koenigsegg Jesko
2 BP Koenigsegg Agera RS
2 BP Porsche 918 Spyder
2 BP McLaren 650 GT3

vague kelp Oct 15, 2024, 8:24 AM

#

[Nintendo Hotfix is live]

The team is happy to announce that the Hotfix is now live for our Nintendo Switch legends!
The hotfix will address most controller issues amongst other perfromance and crash fixes.

Please make sure to check your system for an update.

vague kelp Oct 17, 2024, 9:35 AM

#

[World League Changes]

A new round starts today, and we've tweaked a few things based on your feedback and suggestions:

Upgraded Free Try Cars: Our players have been asking for some more competitive options to choose from, so we've given our free try cars a boost to help keep the competition on their toes.
**Legend League ELO: **We're bringing back an ELO rating system for our Legend League players. As some players felt Legend League races were a bit too deterministic, we've reintroduced ELO for our top league to help balance things out among our top competitors.

We hope these changes will make the world league feel more accessible and competitive.
Please continue to share your feedback with us! It really helps.

vague kelp Oct 17, 2024, 1:28 PM

#

[World League Regulated Cars]

Thanks to player reports, we've identified an issue where players are forced to use the regulated cars without the ability to use an upgraded version.
We'll be reverting back to unlocked Free Try cars for now, while we continue to work on this.

Apologies for the inconvenience.

median stag Oct 17, 2024, 2:54 PM

#

[MP Pursuit Update]

We've identified issues with the rewards given in the current Team Pursuit MP (thanks for the reports!). To prevent further progress towards the wrong rewards, the current Team Pursuit Event will be going down ASAP, and going back up in roughly 1 Hour with the correct rewards and an extended event duration to make sure everyone has enough time to earn them!

Thanks a bunch again for the reports. 🙏

vague kelp Oct 25, 2024, 11:41 AM

#

[Maintenance Info]

On Monday 28th, there will be a planned downtime period and the game will enter maintenance mode for approximately 2 hours, from 12:00 CEST to 14:00 CEST.

Apologies for the inconvenience and thank you for your understanding.

vague kelp Oct 30, 2024, 8:41 AM

#

[Gameplay Issues? Send us a Ticket!]

After the release of several hotfixes, the Dev team is planning one big focused push to fix the remaining gameplay bugs and issues our players are still reporting ingame.

And in order to get as much information as possible on these issues, we need your help.

If you are still suffering from gameplay issues. please make sure to send a ticket to our customer support team with the following information:

Your Game ID: You can find this in your ingame settings.
Your Platform and Device: Whether you play on Android, iOS, Console or PC and specify which device you play on.
Detailed description of your issue
A video recording or screenshot of the issue would be highly appreciated and useful 🙏

This is to help ensure that we are dealing with the most recent information available, and all information sent will be shared directly with the Dev team to assist on ongoing investigations.
Please note that identifying and implementing a fix for reported issues will still take some time, so your tickets will be closed once the information has been shared with the team, as we don't want to leave you hanging for the entire duration of the investigation.

median stag Nov 5, 2024, 1:59 PM

#

[New Bug Hunt Volunteer Role added!]

Hey all! Letting you know that we've created a new role for the server named "Bug Hunt Volunteer". If you add this role to your profile in id:customize , you'll be pinged when the Asphalt Team is looking for specific feedback or could use your help as players to hunt down some pesky bugs! We greatly appreciate anyone willing to help us on this, thank you all. 🙏

median stag Nov 12, 2024, 10:15 AM

#

[ASTON MARTIN VANTAGE GT12 HUNT]

Hey everyone! We've identifed an issue with the Vantage GT12's Hunt, where a Car Hunt Riot Event started instead of the intended regular Car Hunt. We will keep the Car Hunt Riot active and run the usual Car Hunt in parallel, meaning both Events will be up and running.

Thank you for your patience!

median stag Nov 14, 2024, 1:40 PM

#

[CONNECTION ISSUE]

Hey guys! We've looked into sporadic Connection Errors during the last hour as some of you were unable to log in. We've addressed these issues and the servers should be working for everyone now.

If by any chance you're still experiencing trouble logging in, feel free to reach out.

Apologies and thank you for understanding! 🙇‍♂️

vague kelp Nov 15, 2024, 2:15 PM

#

[Multiplayer Update: ELO ratings Coming to Platinum League]

As you've seen these past months, the team is listening to all the MP1 feedback and trying to adapt the mode to make it as fun as possible for all.
We've achieved some success these past few weeks with introducing ELO rank to Legend League, adding new game modes and minimizing league mixing from our matchmaking.

However we've noticed an increase of players encountering a lot of 1v1 races, especially in the higher tiers of Platinum League. So, in order to help lessen the impact of these match-ups, we're introducing ELO rating to Platinum League in the next reset, which will help soften the blow of a loss, and make those dreaded "-20s" become a thing of the past.

Hopefully this will continue to improve the multiplayer experience for all, and we hope you'll continue to share your feedback with us in Discord.

median stag Nov 20, 2024, 4:20 PM

#

[Grand Prix - Lineup Change]

We had originally announced the Vantage v12 would be featured in our Black Friday Season Grand Prix event, starting tomorrow.

However, we've encountered a last minute technical issue which will unfortunately force us to change the Vantage V12 for the Glickenhaus SCG 007s.

We apologize for the change on such short notice, but fear not, we'll make sure the Vantage V12 still gets their Grand Prix in our next update.

median stag Dec 3, 2024, 9:38 AM

#

[Lamborghini Essenza SCV12 Special Hunt Issues]

Hey all! We've identified multiple issues with the Lamborghini Essenza SCV12 Special Hunt, so we're taking the event offline as we look into it.

Apologies for the inconvenience, and I'll keep you updated as soon as possible for further information.

Thanks everyone. 🫡

median stag Dec 3, 2024, 10:14 AM

#

[Lamborghini Essenza SCV12 Special Hunt Issues]

Me again 👋

The issues with the Lamborghini Essenza SCV12 Special Hunt have now been addressed, and the correct version of the Event will be live briefly. Please restart the game to make sure you get the latest, working version of the Event!

Thank you all again, and appreciate the patience.

vague kelp Dec 10, 2024, 8:19 AM

#

[Android Graphic Issues]

We've received quite a few reports from our Android players that the update is causing issues in performance, lowering the overall quality of graphics. The team is currently focusing on resolving these issues as soon as possible, and in the meantime we've currently paused the availability of the update for Android while we work on a fix.

We hope we'll be able to make it available soon and apologies for any inconvenience this may cause you.

vague kelp Dec 10, 2024, 10:44 AM

#

[Glickenhaus 007S is now free try on the Season Showcase]

As our GP was delayed, we've enabled the Glickenhaus 007S as a free try in the Season Showcase to ensure you still have time to complete the required conditions to unlock in time.

Hope this helps, and sorry for the inconvenience.

vague kelp Dec 10, 2024, 12:32 PM

#

[Android Update Available]

The team has once again enabled the update for Android devices as we seem to have found a fix to the issues. Please make sure to update your game and restart it.

Please let us know over in the #🤖・android-issues channel if you run into any issues. (Or if we fixed them for you, that helps too!)

We hope this puts an end to the graphical issues and apologies for the inconvenience.

Edit: Those who already updated your game, no download will be required. All you need to do is restart the game.

vague kelp Dec 11, 2024, 12:53 PM

#

[Drive Syndicate Event]

The team has identified some issues with the Drive Syndicate event and we will be taking it down while we investigate.

Apologies for the inconvenience and short notice and we'll make sure to update you soon.

vague kelp Dec 11, 2024, 5:01 PM

#

[Drive Syndicate and Server Issues]

We're happy to inform that we have resolved the intermittent server issues some users were experiencing and the Drive Syndicate event should be live any minute now!
Note that we've had to reset your progress and Syndicate Coins, however you'll be able to keep any car blueprints or upgrades made while the event was live.

To compensate for the inconvenience we're also giving 750 Tokens and 500,000 Credits to all players.

Thank you for your patience while we tackled the issue and apologies for the inconvenience.

vague kelp Dec 12, 2024, 3:06 PM

#

[Android Hotfix]

We have just released a new Hotfix for Android, which will include fixes for some of the graphical issues our players are reporting. We expect this to have a more notable impact on high end devices.

We'll continue to keep an eye on reports and work on resolving any remaining issues.

vague kelp Feb 20, 2025, 1:43 PM

#

[UNITE PASS ISSUES]

We're aware that some of our players reporting their Unite Pass expired. The team has been informed and are currently looking into it to try and identify the issue.

Please make sure to reach out to customer support if your account has been affected to assist us with investigations in the meantime, as we'll continue to keep you updated here as soon as we have more info.

Apologies for the inconvenience and thank you for your patience while we look into it.

vague kelp Feb 25, 2025, 3:12 PM

#

[CLUB CLASH ISSUE]

Thanks to community reports, we've identified an issue with our Club Clash event.
While the team finds a fix, players will not be able to leave their current clubs. We apologize for this inconvenience and we hope to have it resolved soon.

We'll also be taking the appropriate actions against any players who took advantage of this issue for personal gain.

Once again, thank you all for reporting this issue and thank you for your patience while we work on resolving this.

vague kelp Feb 28, 2025, 8:47 AM

#

[UNITE PASS ISSUE COMPENSATION]

Due to the issues suffered with the availability of the Unite Pass last week, we'll be sending out a compensation at 10:00 CET to all players which were impacted by it.

Players who lost temporary access to their Unite Pass can expect to receive 500 Tokens and 10 Pagani Imola SE Card packs.

Once again thank you for your patience and understanding with this and apologies for the inconvenience.

vague kelp Feb 28, 2025, 3:44 PM

#

[UNITE PASS ISSUE COMPENSATION]

We've received a few reports from players claiming they have not received their compensation.

We'll be addressing these on Monday. Thank you for your patience and understanding.

vague kelp Mar 3, 2025, 2:39 PM

#

[CLUB CLASH ISSUE]

We're currently receiving a lot of reports from our players stating they are missing several of the clash exclusive cars from their garage.

The team is looking into reports and assessing the situation, so if your account has been impacted, please reach out to our Customer Support team.

Thank you for your patience and understanding while we look into this.

vague kelp Mar 5, 2025, 5:30 PM

#

[CLUB CLASH ISSUE]

The Club Clash issue has now been resolved. Impacted players will be having their bans lifted and tomorrow they will be receiving their missing BPs, restoring their car progression to the same levels prior to the issue.

Unfortunately, players will still be unable to leave their current club for now, but we aim to have this resolved with the release of our next Update at the end of the month.

We apologize for the extra delay with resolving this and we recommend reporting similar issues in the future as soon as possible.

vague kelp Mar 7, 2025, 12:52 PM

#

[CLUB CLASH ISSUE]

To ensure we don't run into any issues while granting back your missing cars, we'll be addressing this on Monday.

This is to also make sure we're fully available to offer any necessary support if needed.

Apologies for the delay and thank you for your patience and understanding.

vague kelp Mar 11, 2025, 4:22 PM

#

[UNITE PASS ISSUE COMPENSATION]

We're happy to inform that we've finally resolved the Unite Pass Issue Compensation, so players which were impacted should be receiving their compensation shortly.

Once again apologies for the delay on this and thank you for your understanding.

vague kelp Mar 12, 2025, 3:15 PM

#

[CLUB CLASH ISSUE]

We're happy to announce we're finally restoring player's cars after the Club Clash Issues.

We'll be delivering to affected players:

Enough Blueprints to restore your cars to the same unlock state as before the issue began.
Any necessary keys to unlock the cars you owned.
Enough Credits to apply your upgrades.
Any Decals you might have unlocked.

Please note that any applied Import Parts and Epic Import Parts your car had applied will automatically re-apply as you upgrade your car.

Thank you all for your patience and understanding while we resolved this and remember to always report issues early so we can avoid this happening again in the future.

vague kelp Mar 13, 2025, 12:09 PM

#

[LEGO TECHNIC SPECIAL HUNT]

The team have been paying special attention to your feedback on the new event and will be applying some changes to help our players out a bit.

We've increased the amount of Card Packs being offered in our rewards and also slightly increased the droprate for LEGO Technic Corvette Stingray Blueprints in each Card Pack.

We hope these changes will help you progress a bit easier in the event and thank you all for sharing your thoughts with us.

vague kelp Mar 13, 2025, 12:33 PM

#

Please restart your game to make sure to see event changes 🙏

median stag Mar 25, 2025, 3:44 PM

#

[FARADAY FUTURE ISSUE]

Hey guys! We noticed that we accidentally made an old version of the Faraday Future FFZero1 events live (including Part 1, Part 2, and Part 3). We are now taking these events offline and rescheduling them for a future date. Thank you for catching the issue promptly, and apologies for the inconvenience. 🙏

#

[FARADAY FUTURE ISSUE RESCHEDULE]

Just as promptly as it was caught, the Event is coming back quick! The correct version for the Faraday Events will be live at 5:00PM / 17:00 CEST, in just under 10 minutes. Thanks again everyone!

vague kelp Mar 28, 2025, 10:29 AM

#

[CLUB CLASH COMING TO AN END]

The mode will be leaving our game next update

The most recent Club Clash issue, which we have thankfully resolved now, has compelled the team to take a serious look at the Clash mode and discuss the future.

Over the years since release, the mode has unfortunately become more problematic as time has moved on and has also become increasingly difficult to work on to resolve any issues as tends to happen with older base code.

Accompanied by the Clash’s waning appeal amongst our community and given the amount of work we’d need to dedicate to the mode to bring it back to standards, the team has decided to move on and dedicate our efforts instead to our upcoming new game modes to offer an alternative.

This effectively means that we will no longer be running the Club Clash as a recurring event.

For the upcoming update, the Clash store will still remain available, to allow enough time for players to be able to use their remaining Club Clash Token reserves to claim rewards. Any remaining Club Clash tokens remaining will be automatically converted into credits once the period ends.

The team will also be ensuring that the Club Clash cars are also made available elsewhere in the game, to allow you to continue their progression.

In the meantime, we at least hope that removing the time commitment required by our legends in Clash will give them more chance to enjoy playing the new Gauntlet Mode, where we’ll be including the Devel Sixteen as the ultimate reward, as we continue to work on new activities to enjoy alongside your club members, like the Club Events feature we’re already planning for Q4.

It hasn’t been an easy decision to make, and we are confident this can allow us to bring you more exciting features in the future.

We wanted to thank you all for your passion and dedication to the Club Clash these past years, and we hope you can understand our decision.

vague kelp Apr 1, 2025, 12:09 PM

#

[ADS ISSUE ON SWITCH]

It seems our Nintendo Switch users are having issues with their "Ads" replacement system, and are unable to refill or claim other bonuses.
This seems to have been caused with the update, as we tried to bring a similar system to users who exclusively play on our Steam and Epic Store platforms.

The team is already looking into this and working to find a solution as soon as we can.

vague kelp Apr 2, 2025, 10:56 AM

#

[NEW CAR BLUEPRINT PROGRESSION]

Some of our most eagle-eyed Legends have already noticed the the Ford MK IV only requires 25 BPs to unlock.

To shed some light on this, yes, we're changing the Blueprint requirements in order to upgrade cars.
For this update we will be bringing this new BP progression for 3 cars: the Ford GT MK IV, the Hyundai Ioniq 5 N and the Toyota GR Supra 2023.

The progression to unlock each star will be as follows:

Ford GT MK IV: 25 BPs / +30 BPs / +35 BPs / +40 BPs / +50 BPs / +60 BPs
Hyundai Ioniq 5 N: 15 BPs / +25 BPs / +35 BPs / +50 BPs
Toyota GR Supra 2023: 15 BPs / +25 BPs / +35 BPs / +50 BPs
As you can see, compared to our previous system, we want to offer a much easier unlock requirement for our cars moving forward, and weight the progression more towards maxing the car.

We hope that these changes will allow our players to get a much easier access to new cars and to help them grow their garages further, while also offering a more natural progression towards maxing cars in our events and future re-runs.

You can expect this to be applied to our new cars in future updates, and we look forward to hearing your thoughts on these changes on Discord!

**EDIT: ** We initially published incorrect values for the Hyundai and Toyota. These have been amended.

median stag Apr 3, 2025, 12:06 PM

#

[IN APP PURCHASE ISSUES RESOLVED]

Hey guys! Apologies for the syncing errors you may have encountered while trying to purchase stuff in the Shop. Everyone who bought the LP but didn't get it due to an error, should have it by now! So please restart your game and verify. If you still don't have it or still have any kind of purchasing issue, please contact CC and they'll sort you out!

Apologies again, and thank you for your understanding. 🙏

vague kelp Apr 9, 2025, 9:52 AM

#

[STAR HUNT EVENT]

Thank you Legends, for reporting the Epic Hunt Event was live in game instead of the planned Star Hunt Event.

The team is already resolving this and the Star Hunt Event should be live in game soon.

Sorry for the mix up! 🙏

vague kelp Apr 9, 2025, 10:39 AM

#

[MICROSOFT HOTFIX]

A quick hotfix has been released for microsoft platforms to add a notification when claiming the Game Pass bonus gift.

Previously you would receive it without notification, so this way it's clearer to all when claiming it.

vague kelp Apr 9, 2025, 11:38 AM

#

[CLUB CLASH TOKENS GIFT]

After announcing the end of Club Clash last week, we've been keeping a close eye on your feedback and reactions and want to thank you all for your understanding so far.

The team is still finalizing plans regarding the closure of the shop and the conversion of remaining Club Clash tokens, and we plan on sharing that info with you all soon.

In the meantime, we do recognize that we were unable to give you a proper heads up on the closure, so to make up for it, we'll be gifting **3,000 Club Clash Tokens **to all of our legends who participated in the clash since the launch of Asphalt Legends Unite, today at around 15:00 CET.

We hope this helps you reach your goals, and we do recommend you make use of your remaining clash tokens while you still can.

vague kelp Apr 16, 2025, 10:13 AM

#

[SEASON END DATE CHANGES]

In order to ensure our next Season launch has the proper support and avoid launching on a public holiday, the Korean Spring Season will be ending 1 day early. as we will launch the new season, Toyota x Lexus Season, this 30th of April, instead of the planned 1st of May.

The only live events to be impacted will be the Korean Fast Food Festival and Season Showcase events, which will both be one day shorter.

As the Unite Pass will also be 1 day shorter, current Unite Pass holders can expect to receive a compensation of 500 Tokens and 500,000 Credits for the inconvenience, Wednesday at 13:00 CET.

Thank you for your understanding and apologies if this causes any inconvenience.

median stag Apr 24, 2025, 1:00 PM

#

[NEW GAMELOFT CLUB REWARDS]

Hey everyone! Just a quick announcement that starting today, we're introducing a new daily reward for Gameloft Club users, which contains 2 BPs for the Chevrolet Corvette ZR1.

This gift will be available until 05.05.2025, and console players will receive their daily gift upon logging in.

Thanks for your support as per usual.

vague kelp May 5, 2025, 10:50 AM

#

[NEW HOTFIX]

We're happy to announce we just released a new hotfix which will solve a few lingering issues:

Ads replacements fixed: We have successfully resolved an issue that would not allow users to use our ad replacement feature on switch and PC versions.
Tilt to steer fixed on iOS
Scrolling issues resolved on iOS
Fixed several crashes on Android
Fixed a few Gauntlet issues.

vague kelp May 7, 2025, 1:44 PM

#

[SPOTLIGHT EVENT DELAY AND CHANGES]

Apologies for the unclear communication around this, but we'd like to confirm that the Spotlight event will be starting tomorrow, Thursday, 08/05, and will end Monday, 19/05.

The delay was caused by our hotfix release, which included necessary elements that would allow us to change the event's track automatically each time you play alongside fixes for the ads issues most platforms have been suffering for the past month.
By delaying the start date a few days, we can ensure all our players have the hotfix installed and can enjoy the event alongside the rest of the Asphalt Community.

The team will also be implementing some changes to the event:

Car diversification

Change: Add finite conditions, 25 for each car.
Reason: We want players to use a greater variety of cars in the event, instead of simply focusing on a single car. This was also the reason why we allow for infinite fuel during the event. We hope these changes will encourage our players further to use and upgrade all featured cars during events.
We have also increased the amount of Spotlight Currency that players can get from each condition, to compensate for conditions no longer being infinite.

#

Market balance changes

Change: Reduce the amount of Spotlight Currency that can be exchanged for credits and add a tokens option.
Reason: The Spotlight currency for credits exchange was offered more as a way to slightly top up your rewards if you came up short. Instead we noticed players would simply purchase this currency without engaging with the event. To help correct this we've added the option to purchase with tokens and reduced the amount that can be obtained with credits. We will still be maintaining the trade coin exchange to help get those missing spotlight tokens.
Other Changes:

The market will now refresh every 12 hours instead of 8. During these intervals players will be able to refresh the market twice using tokens.
We've increased the frequency support car BPs appearing in the market to help you progress in maxing them quicker.
We've included a new slot to provide Upgrade Items and merged the Epic Import Parts slots into one, to always be able to offer one of each.

More randomness!

Change: We are adding a new system to Spotlights that will change the track randomly every time you play.
Reason: We want each race to feel different so we added different tracks and locations that will be selected randomly. Even if you face the same track, the items might be placed on different spots.

Increased challenge

Change: The Starting Time has been reduced and the time awarded for each collectible has been increased. The higher your car rank, the more seconds you'll earn per collectible.
Reason: We want to increase the challenge of the event and make the car upgrades feel more meaningful.

vague kelp May 14, 2025, 3:30 PM

#

[LEGO TECHNIC MCLAREN SENNA GTR KEY AVAILABILITY]

We've heard your feedback on the LEGO Technic McLaren Senna GTR's Key and don't worry, this is only the first of 3 planned events for the LEGO Technic McLaren Senna GTR, and the key will be featured on the third event planned for later this year. However for those of you who can't wait, we're also making the Lego Senna Key available in the Gameloft Club and Console shops, so you can add it to your garage straight away.

Apologies if this was not made clearer, and we hope this helps clear any questions

median stag May 22, 2025, 8:43 AM

#

[CLUB CLASH TOKEN EXCHANGE]

As announced, the Club Clash store will be closing soon and we would like to offer a small compensation to all of you who participated in Clash this year and for those Clash Tokens which go unspent.

First we'd like to confirm that the Club Clash Store will officially close at the end of this Season, on the 29th of May at 11:00 CET.

Once the store closes, your remaining Clash Token balance will entitle you to the following compensation:

0 to 1000 Clash tokens: 1M Credits
1000 to 6000 Clash tokens: 3M Credits
6001+: 10M credits
This compensation will be sent out after the start of the new season.

Once again, thank you all for your patience and understanding throughout this entire process, and apologies for any inconvenience it may have caused.

median stag May 27, 2025, 12:31 PM

#

[CHANGES TO FEATURED PACKS]

Hey guys! Now that you've all discovered the (quite incredible) change to featured packs, I wanted to clarify a few things about it so we're all on the same page. (Don't worry, only good news ahead).

YES. IT'S INTENDED. Breathe and relax, I'm not taking this away from you (for now.)
It's even better than you might think! Not only does it remove duplicates from the pool, but actually sort of redistributes its odds among the other featured drops. Meaning if you maxxed out a FEATURED car, the other FEATURED ones you might not have, get better chances of dropping!
This change is (as highlighted) only for featured cars. Normal cars in the pack remain unaffected by this.

Thank you all for your support, and we hope you continue to enjoy the game.

median stag May 27, 2025, 3:36 PM

#

[IOS UPDATE DELAY]

Sliiightly bad news for iOS, the update is going to be delayed for a bit, sorry guys. BUT! I can tell you it comes out exactly TOMORROW AT 10AM BCN TIME.

Sorry again for the delay, but as you can see it's not too much longer now. Thank you guys!

median stag May 28, 2025, 11:52 AM

#

[FORMULA E GEN 3 TLE CLARIFICATION]

Yo! It's me again. Few things about the current Formula E TLE, for clarification purposes!

There are no Solo conditions for this TLE, it's just the ranked leaderboard.
The Drop Rate for the key is not 0%, but the UI in the game might be rounding up the value and making it appear as 0%. If you don't get lucky this time - don't fret! More chances to obtain the key are coming in the near future.

Thank you all for your support as per usual.

vague kelp May 29, 2025, 1:45 PM

#

**[ FREE CUSTOMIZATION UNLOCKS THIS UPDATE ] **

As you know, we're working on a new Vanity system for next update, where our first step will be to re-adapt the current customization unlock system from targeted challenges to a new Style Token system, which you can earn by participating in most events and you're not forced to engage on specific events you might not enjoy.

To help make the transition process as painless as possible, we thought we'd reward our most loyal players this season by unlocking all the customization options (Decals and car parts not included) for your current garage and any new car you are able to unlock during this and the next season.

This will only be in effect for this current update and once the new update releases at the end of July, the new Vanity system will be available and you will be able to unlock customization options with Style Tokens for any new car unlocked.

So what are you waiting for? Get to your garage and get creative!

Note: These unlocks will only be granted to those who actually log in during the Pinnacle of Speed and Nitro Summer Fest seasons.

vague kelp Jun 4, 2025, 11:22 AM

#

**[ HOTFIX RELEASING AT 15:00 CEST ] **

We'll be releasing a hotfix today to address most of the issues that have been reported in our latest update, including fixing the Gauntlet crashes, incorrect physics on ramps and the incorrect notifications in the garage menu amongst other fixes.
The hotfix will be releasing today at 15:00 CEST for all platforms, except MacOS and Switch, which will be coming next week.

Thank you all for your patience and apologies for any inconvenience these issues may have caused.
We'll make sure to keep you updated on any news regarding the MacOS and Switch hotfix final release date.

vague kelp Jun 10, 2025, 5:12 PM

#

[RACING AROUND THE WORLD: DECAL CHANGES]

Unfortunately, due to licensing issues, we will no longer be selling the Amy Decal for the Lamborghini Revuelto for the remainder of the event.

For those of you who have already purchased it, don't worry. You'll still be able to keep your purchase and make normal use of it.

We apologize for the inconvenience and thank you for your understanding.

vague kelp Jun 12, 2025, 7:58 AM

#

[MACOS AND SWITCH UPDATES NOW AVAILABLE]

We are happy to inform that both Nintendo Switch and MacOS players can now update the game to the latest version!

Apologies for the delay and thank you for your understanding.

vague kelp Jun 16, 2025, 7:49 AM

#

[GAME MAINTENANCE TOMORROW]

To be able to carry some infrastructure work and optimizations, the game will be taken down for some maintenance tomorrow at 10:00 AM CEST.

We expect the game to be down for up to 90 minutes, but we will try and bring it back as soon as we can.

Apologies for the inconvenience and thank you for your understanding.

EDIT: We had originally announced the maintenance would happen today. Sorry for the confusion!

vague kelp Jun 23, 2025, 9:58 AM

#

[RIMAC NEVERA TA HUNT ISSUES]

The team is aware and working on the reported issues with in the event.

We're currently working on updating the event to ensure everything is set as intended, so thank you for the quick reports and for your patience while we work on making it right.

Apologies for any inconvenience caused.

vague kelp Jun 23, 2025, 10:57 AM

#

[RIMAC NEVERA TA HUNT ISSUES]

We're happy to announce that the issues with the hunt event have been resolved.

Thank you again for your quick reports and apologies for any inconvenience caused.

vague kelp Jun 25, 2025, 9:44 AM

#

[DAILY AND MP PASS ISSUES]

The team is aware of reports where active Daily or MP passes were converted to OC passes.

We're still investigating to ensure we're able to resolve the issue and identify impacted accounts, and we'll keep you updated.

Apologies for the inconvenience and thank you for your patience while we work on resolving it.

#

[DAILY AND MP PASS ISSUES]

If you are suffering from this issue, could you please make sure to reach out to Customer Support? (We suggest directly via the ingame option)

This will help us investigate the issue quicker, ensure we identify any other possible cases. Thanks in advance!

vague kelp Jul 10, 2025, 11:03 AM

#

[GAME ID BUG]

The team has detected an issue where some account's IDs were being assigned to multiple game accounts, causing issues with player invites and some customer support requests.

Thankfully it's easy to fix and will have no impact on account progress for affected accounts. The fix will be rolled out within the next 24 hours.
However, some players may notice their User ID may have changed when they log back into the game.

Sorry for the scare and thank you all for your patience and understanding.

median stag Jul 10, 2025, 1:37 PM

#

[SERVERS DOWN]

Hiii it's meeeee. We're aware of the servers being down and we're actively working on a solution, please hang tight as we solve the issue! Sorry for the inconvenice everyone. 🙏

vague kelp Jul 21, 2025, 10:08 AM

#

[APTOIDE SUPPORT FOR ANDROID]

We will no longer be supporting the Aptoide store for Android.

If you downloaded Asphalt Legends from their storefront, please make sure to have your account linked in the CONNECT screen of the settings menu to a supported platform, to ensure your progress isn't lost when reinstalling.

vague kelp Jul 22, 2025, 2:00 PM

#

[VIP XP ISSUE]

Thanks to player reports, the team is aware and already investigating an issue where players are receiving an incorrect amount of XP points when interacting with certain areas of the game, including some normal packs and relay offers.

We appreciate your reports and apologize for the inconvenience. We'll let you know once we have more info on the issue.

vague kelp Jul 23, 2025, 11:28 AM

#

[CONTROLLER MENU NAVIGATION CHANGES]

This update we included a change in our menu navigation. From the Home screen, you will now be able to press "R3" (down on the right stick) to access the top menu bar,

This change was made to provide a more consistent experience when navigating menus, as diagonal inputs could sometime have players end up in the top menu bar when trying to navigate horizontally.

Apologies for the initial confusion, but we hope these chnages makes navigating menus easier for you.

vague kelp Jul 24, 2025, 9:52 AM

#

[LAUNCH ISSUES]

We're aware of the fires and our team is working hard to get everything sorted with the Spotlight Event, Spotlight Pass, Legend Pass and Ultimate Pass.

Please bear with us while we resolve these issues and thank you for your patience.

median stag Jul 24, 2025, 10:46 AM

#

[PASS ISSUES IN MICROSOFT AND XBOX VERSIONS]

Hey all! Just noting that we're aware of current issues while trying to purchase the Legends Pass and subsequently the new Ultimate Pass in both Microsoft and Xbox versions. We're working on resolving this as soon as possible, thank you for your patience and support!

mint kestrel Jul 24, 2025, 7:36 PM

#

[PASS ISSUES IS FIX IN MICROSOFT AND XBOX VERSIONS]

Hello players! The situation was fix and now everything is working, thank you for your patience!!

vague kelp Jul 25, 2025, 12:46 PM

#

[ANNIVERSARY SPOTLIGHT CHANGES]

The team has been checking the community's reaction during the Anniversary (massive THANKS for all the kind words and comments ❤️ ) and they've seen keys have put a bit of a damper in your celebrations.

Not to worry! The Anniversary Spotlight will be updated to offer keys at max in their respective stages for :

Alfa Romeo Giulia GTAm
Ferrari Daytona SP3
McLaren Solus GT
Bugatti Centodieci

And as an added bonus, we've also included the 20th Anniversary Decal for the Bugatti Centodieci in their respective stage.

The updates should take effect within the next 20 mins or so, and we hope you enjoy these changes.

THANK YOU ALL and Happy Anniversary!

vague kelp Jul 28, 2025, 9:37 AM

#

[PAGANI ZONDA HP BARCHETTA RIOT]

Our Riot event failed to go live last week, so we're happy to announce that it is now live and will run until the 1st of August at 11:00 CEST.

Apologies for the inconvenience and thank you for your patience and understanding.

vague kelp Aug 11, 2025, 11:20 AM

#

[BUGATTI CHIRON REMOVED FROM OC AND SHOWCASE]

We're removing the Chiron from our Overclockable cars list and showcase event, as it will be part of a new feature releasing next season.
Affected players can expect to receive a compensation of 150 Overclock Chips, 200 Tokens and 5 Bps for the Bugatti Chiron.

Apologies for the inconvenience and stay tuned for more news soon!

vague kelp Aug 12, 2025, 3:59 PM

#

[ADS FIXED ON MS STORE]

We're happy to report the ads have been resolved on the Microsoft Store version of the game, but it will require to uninstall and reinstall the game.

Apologies of the inconvenience and thank you for your patience.

vague kelp Aug 19, 2025, 8:29 AM

#

[EVO UNAVAILABLE IN PS TOURNAMENTS AND PRIVATE LOBBIES]

As we fine tune the balancing for the new feature, EVO cars will be unavailable in PS Tournaments for now, to keep things fair.
We also have a slight issue with EVO car parts applying their bonuses correctly in private lobbies and are already working to resolve this. We will consider the possibility of deploying a hotfix to resolve this, but will be fully resolved by our next update in a worst case scenario.

Apologies for the inconvenience and thank you for your patience.

vague kelp Aug 19, 2025, 1:37 PM

#

[LEGEND PASS REWARDS ISSUE]

Several players were able to re-claim pass rewards they had already unlocked after the update.
After investigating we've identified the cause and the impacted player accounts.

We'll be removing the tokens and credits claimed but will be taking no further actions on those accounts.

Thank you all for assisting in our investigations with your reports, and apologies for the inconvenience.

median stag Aug 20, 2025, 1:31 PM

#

[ULTIMATE PASS CREDITS ISSUE]
Thanks to our players reports we noticed the Ultimate Pass was missing 20M credits and some XP points.

This issue has been resolved but for those who purchased the pass before the issue was resolved, we'll be sending you the missing items within the next 24 hours.

Thank you for your quick reports and apologies for the inconvenience.

vague kelp Aug 22, 2025, 9:08 AM

#

[ULTIMATE PASS COMPENSATION]

The missing rewards from the Ultimate Pass have now been sent to those who purchased it before we resolved the issues.

Apologies for the delay and thank you for your patience 🙏

vague kelp Aug 22, 2025, 12:19 PM

#

[CAR SELECTION ON PRIVATE LOBBIES]

As we mentioned in a previous hot topic, we are having issues with EVO in private lobbies. To remedy this without removing access, we've limited the selection of cars available for use temporarily.

The team is currently working on a hotfix that we could expect some time next week to fix a few issues, including Private Lobbies.

Apologies for the inconvenience and we'll keep you posted on any news.

vague kelp Sep 1, 2025, 1:48 PM

#

[GAME MAINTENANCE NOTICE - 2/9/25]

We need to do some clean up in the back room and this will unfortunately make the game unavailable for a bit.
So tomorrow Tuesday, September 2nd, the game will be going down at around 18:00 CEST.
Downtime will be of around 2 hours, but the team will work hard to make the game available sooner.
Apologies for the inconvenience and thank you for your patience.

vague kelp Sep 3, 2025, 9:36 AM

#

[NEW HOTFIX NOW LIVE]

We are happy to inform that a new Hotfix has just been released to address the EVO and Private Lobby issues.
It should be available on all platforms, except for Nintendo Switch which will be released in the upcoming days.

Thank you for your patience and we'll update as soon as we have more info.

vague kelp Sep 3, 2025, 12:06 PM

#

[HELP US OUT]

The team are looking into improving our shop UI and navigation in-game, and are looking for some Asphalt Veterans to help us out!

We're looking for you to share your knowledge and give us some tips on our current plans, and we'd love to set up an interview to hear your thoughts.

If you believe you'd be available between 9:30 CEST and 18:00 CEST between the 4th and 10th of September (Weekend not included), then please fill out the survey below to let us know!
https://www.surveymonkey.com/r/33KFZC3?fed_ID=[fed_ID_value

EDIT: Apologies reposting as I shared the wrong link 😅

vague kelp Sep 5, 2025, 9:37 AM

#

[HOTFIX LIVE ON ALL PLATFORMS]

Sorry for the late heads up, but we're happy to announce that the Hotfix is now live on all platforms, including Nintendo Switch.

Thank you for your patience, and let us know if you run into any issues. 🙏

vague kelp Sep 10, 2025, 2:48 PM

#

[JESKO SPECIAL EVENT, STAGE 5 ISSUE RESOLVED]

It seems some players were being placed on our cheaterboard after racing on the 5th stage of our special event.

We're happy to say that the issue is now resolved and you'll no longer be put on the naughty list.

All impacted users will be receiving the following compensation for their troubles:

100 tokens
150 000 Credits
5 Koenigsegg Jesko Blueprints
5 Card packs - Koenigsegg Jesko SE Multi I
5 Card packs - Koenigsegg Jesko SE Multi II

Sorry for the inconvenience and thank you for your patience 🙏

median stag Sep 12, 2025, 1:22 PM

#

[ACE CHALLENGE CODES ISSUE]

The Ace Challenge codes are currently not working due to our tool, but don't worry! A public code + all winners will have their code as soon as Monday when everything is fixed.

Apologies and see you guys soon!

median stag Sep 15, 2025, 4:08 PM

#

[PATCH NOTES WHEN]

Hey guys, we've ran into a bit of an issue and we're gonna have to delay our Patch Notes blog until tomorrow (just one more day!)

But fear not, your content creators already got your back with them so feel free to get a refresher from them until tomorrow!

Apologies for the delay, see you tomorrow!

median stag Sep 16, 2025, 12:47 PM

#

[PATCH NOTES WHEN FOLLOW UP]

Apologies for the small delay from yesterday, patch notes are now live :)

Check them out in #📰・game-news, thank you!

vague kelp Sep 29, 2025, 6:28 PM

#

[MP ISSUES]

Thanks to your reports, we can currently confirm that MP seems to be down.

The team has been informed and will resolve it as soon as possible.

Apologies for the inconvenience and thank your for your patience 🙏

median stag Oct 16, 2025, 1:32 PM

#

[BRABHAM BT62 KEY GIFT]

Sup Legends! I see a lot of talk asking about the BT62 Key we promised, so just wanna clear things up.

This is being planned. We don't have a specific date yet, but we will be gifting the key to anyone who had at least 1 BP! Just to ease your worries there.

Take it easy! It will be coming soon enough. Thanks for your patience. 🙏

mint kestrel Oct 19, 2025, 4:48 PM

#

[GP & Crashes]

Hello there!

As we faced crashes for some of the players during the weekend on the GP we will stop it.

On Monday we will plan:

Compensation.
Change of schedule.

With this we can run it again so is fair for all players and fix the issues of stability in the game.

Thank you so much for your patience.❤️

burnt gale Oct 20, 2025, 11:23 AM

#

[OFFERWALL AGE RESTRICTIONS - SOLUTION]

Hey there Legends,

If you’re unable to access the Offerwall, no worries, our Customer Care team can help you fix it! 🛠️

Here’s what to do:
1️⃣ Contact Customer Care via the in-game Support button
2️⃣ Include your Player ID and a photo ID showing your date of birth
3️⃣ Once verified, you’ll receive your Age Reset Gift 🎁

That’s it! Quick and simple. Our team will handle the rest and get you back to earning those rewards! 💪

Thanks for your patience!

#

Just to ease your minds:

We are following GDPR best practices and the process flow is like this:

🟢 Verify identity → 🟢 Record that verification succeeded → 🔴 Delete the ID copy immediately.

burnt gale Oct 20, 2025, 2:34 PM

#

[Aston Martin DBS 770 Ultimate Grand Prix]

Hello Legends, it's me again...

With some news about the Aston Martin DBS 770 Ultimate Grand Prix:

The GP will comeback when the situation is fixed.
Compensation: 500 Tokens , 500k Credits & 10 Gacha TL - Aston Martin DBS 770 Ultimate
To Whom? All players who achieved more than 100 flags.
- When? Tomorrow, 21/10/2025

vague kelp Oct 23, 2025, 1:20 PM

#

[AWS OUTAGE COMPENSATION]

After successfully navigating the unfortunate outage of Amazon Web Services, we're going to be providing everyone a compensation for the inconvenience.

Any player logging into our game before the 2nd of November will receive the following:

15 Class Card packs (3 for each class)
100 Tokens
250,000 Credits

We hope you enjoy the little gift and thanks for braving the outage alongside us.

vague kelp Oct 28, 2025, 9:56 AM

#

[HOTFIX AVAILABLE TODAY]

Good news everyone!

A hotfix is headed your way that will resolve a few issues that appeared in our latest update, including:

Grand Prix issues have been resolved.
Security cars are now less aggressive and back to normal. (Still removed from career until next update, FYI)
Resolved issues that were causing some legends to end up in quarantine.
Some missing Decals are now appearing again in garages.

The hotfix also resolves some minor UI issues for EVO and the offerwall.

For Switch and Switch 2 legends, the hotfix will be available in a couple of days after we're able to capture the free roaming Porsche of Legends again, as it seems to have escaped from Switch user's garages. It should only take a couple of days and we'll keep you posted.

Thank you for your patience while we worked on these issues and hope this helps.

vague kelp Oct 29, 2025, 9:05 AM

#

[NINTENDO SWITCH HOTFIX NOW AVAILABLE]

The Hotfix can now be downloaded for Nintendo Switch and Nintendo Switch 2 devices, thank you for your patience.

However, the Nintendo Switch 2 Update DLC we mentioned in our previous patch notes had been delayed further until our first update of 2026.

We apologize for this delay, but rest assured that the game will still be fully operational for all Nintendo devices.

vague kelp Oct 29, 2025, 5:07 PM

#

[GP RELAUNCH AND EVO GP CHANGES]

Now that the hotfix is available on all platforms, the teams will be doing final checks to ensure that the hotfix is working as intended and that players have had enough time to install it.

Once the checks are complete the Grand Prix event will return early next week.

However, we've also identified some minor issues with the integration of the EVO settings within Grand Prix events and when attempting to run 2 Grand Prix events simultaneously, so to avoid future issues, the EVO Grand Prix will be changed to an EVO Ranked TLE event.

This will allow us to maintain the competitive aspect of the event, without too many changes on the rewards. The team will work on ironing out these issues to allow us to run EVO GPs in the future.

In the meantime our planned EVO GP event for the Ferrari Enzo Ferrari, will be releasing on the 5th of November as a Ranked TLE event.

Thank you for your patience and we hope these changes aren't too inconvenient for your plans 🙏

median stag Oct 30, 2025, 10:43 AM

#

[BROKEN MP1 BUTTON]

Hello ladies! ... and to the one guy reading this too I guess.

MP1 is currently broken for multiple platforms, as tapping / spamming the Button to play will not initiate matchmaking.

We're aware and are currently working on a fix! Please standby, and thank your for your reports as always o7

median stag Oct 30, 2025, 11:15 AM

#

[BROKEN MP1 BUTTON FIXED]

Me again!

The MP1 button should be working now! Please make sure you restart your game before trying again to make sure the fix can be applied. Feel free to let me know if any further issues arise, I'm always around in the General chat!

Thank you all.

vague kelp Nov 3, 2025, 9:04 AM

#

[Aston Martin DBS 770 Ultimate GP]

The Grand Prix has returned! Thank you all for your patience and apologies once more for the inconvenience.

vague kelp Nov 3, 2025, 10:18 AM

#

[PLAYSTATION HOTFIX AVAILABLE]

We released a new hotfix on PlayStation to resolve the drop in FPS some users were reporting in MP.

However, we've seen reports the game is not updating automatically, so please make sure to check for updates before logging in.

Hope this helps!

vague kelp Nov 4, 2025, 9:19 AM

#

[MAINTENANCE OVER SOON]

Apologies for the late notice (this one is on me, completely slipped) but our planned maintenance will be over soon, at 10:30 CET.

Sorry for the inconvenience, but you should be able to get back into the game soon!

median stag Nov 4, 2025, 1:24 PM

#

[GAUNTLET ISSUE BEING LOOKED INTO]

Hello everyone! Thanks to your reports, we've been fully aware of the issues with Gauntlet for a few hours now and we're working on a fix to be out as soon as possible.

Thanks for your patience as per usual, keep an eye out for updates. 🙏

vague kelp Nov 18, 2025, 11:54 AM

#

[Brabham BT62 Key]

We received a few reports that players had not received their key and we're happy to announce that the issue has been now resolved and anyone with at least 1 BP have now been sent the key.

Thank you for your patience and please make sure to restart your game to receive it on your account.

median stag Dec 10, 2025, 2:03 PM

#

[Token exchange for Import Parts]

We've resolved the issue where players couldn't exchange their tokens for Import Parts on EVO Cars. You should now have the option as if it never left! Feel free to reach out if the issue continues on your end. Thanks for your patience! 🙏

vague kelp Dec 12, 2025, 1:10 PM

#

[DRIVE SYNDICATE RESET]

As you probably noticed, the Drive Syndicate event went live unintentionally during the start of season.

To ensure that progress has been properly reset and to level the playing field, we'll also be removing any progress on the Dodge Charger SRT® Hellcat Redeye Widebody. Rest assured we'll be returning any resources you might have used upgrading the car, incluiding Wildcards, tokens and Credits.

Thank you for your patience and understanding and the Drive Syndicate will return in full force on the 16th!

median stag Jan 8, 2026, 11:39 AM

#

[MP2 FIX INCOMING]

Hello everyone! We've found a few issues with the current MP2 currently in game, so we'll be taking it offline for a bit as we're fixing it, it shouldn't take long!

Apologies for this, and thank you for your patience. 🙏

vague kelp Jan 19, 2026, 9:20 AM

#

[F5 Pack Availability]

Muttley here, it seems I miss-communicated during our ACE Challenge stream.
I was told the F5 would be available in bundles in the store, and I misunderstood as if you would be able to buy packs in store.

Sorry for the confusion, and this is fully my bad. Not a setting issue.

🙇 🙏

kind finch Jan 20, 2026, 10:28 AM

#

[CONNECTION ISSUES]

The team was made aware of a server error that prevented players from starting the game, however it was very quickly rectified and the game should be back online. emoticonthumbsup

Apologies for the inconvenience.

vague kelp Feb 2, 2026, 8:18 AM

#

[CONNECTION ISSUES]

We've received reports from several platforms receiving "Connection Issue" error messages upon launching the game.

The team is already working to resolve this and we hope to resolve them soon. Apologie for the inconvenience and thank you for your patience 🙏

vague kelp Feb 6, 2026, 11:52 AM

#

[INFINITE RACES ON iOS WORKAROUND]

Some players have been reporting being stuck on infinite races in the DragonForce Spotlight event.

To resolve this, simply send the app to the background (by accessing your phone's homescreen, for example) and simply return to the game.

Hope this helps!

vague kelp Feb 6, 2026, 2:00 PM

#

[NINTENDO SWITCH UPDATE]

Good news! Our best case scenario has been confirmed and we are happy to announce the Nintendo Switch Update will be available for download on the 9th of February for both Switch and Switch 2 Consoles.

We'll also start making our delayed events available for Switch.

Feb 10th

The Legend Pass will becomes available.
Showcase events will become available
The Legend Pass exclusive car hunt for the F 12 Berlinetta.
The Drive Syndicate Side Story event.
The Seasonal Revving event.
Switch Club events (shortened to 21 days)

Feb 11th

The Dragon Force Spotlight
The EVO Special Event

The new Nintendo Switch 2 Upgrade Pack will also start appearing on your regional e-shop between the 16th and 19th of February, as it slowly rolls out across regions.

All Nintendo Switch players will also be receiving the following compensation for the delay after the update:

500 Tokens
500 000 Credits

Thank you for your patience and understanding.

burnt gale Feb 9, 2026, 8:14 AM

#

[MAINTENANCE STARTED]

vague kelp Feb 9, 2026, 3:54 PM

#

[NINTENDO SWITCH UPDATE DELAY]

Unfortunately, our release today was cut short due to technical issues and we will be facing a new delay.

For now, we can confirm the update and event starts are delayed and we should be able to offer new dates tomorrow, including confirmed event start dates, pass changes, and an updated compensation gift.

Once again, apologies for the delay and thank you for your patience.

vague kelp Feb 10, 2026, 4:45 PM

#

[UPDATE: NINTENDO SWITCH DELAY]

We can finally confirm the new dates for our planned events on Nintendo Switch.

Feb 16th

The new Update will become available for all Nintendo Switch and Nintendo Switch 2 devices to download.

Feb 17th

Special Events, Showcase Events, Multiplayer events and other missing events will become available.
NOTE: The Fire Horse Spotlight event will now run from the 17th to the 25th on all platforms, to help simplify things.

Compensation

Our Nintendo Switch players will all receive the following gift as a thank you for putting up with the disruption:

1 000 000 credits
1000 tokens
1 instant star-up class C
10 of each Class Card Packs (for a total of 50)

Nintendo Switch 2 Upgrade

The new download will start releasing across regional e-shops between the 16th and 19th of February, so keep an eye out!
The Japan e-shop version will be slightly delayed, currently looking at a 26th of February release.

vague kelp Feb 12, 2026, 4:09 PM

#

[NINTENDO SWITCH DELAY - UPDATE]

We'd like to thank our switch players for helping us investigate a solution to help compensate for the missing Reputation points on Switch.

To help our Switch players catch up once their events return, we'll be applying the following changes:

Increased Rep Points multiplier for Switch Players in upcoming events (Lunar New Year Spotlight, 004c Car Hunt, LEGO Stingray Hunt, Aventador J Special Hunt).
Reduced the number of required club members in the LP Showcase and E-R9 Special Events.
As Switch Players could not partake in the Legend Pass Showcase, we'll be adding 150 VIP and 150 000 Credits to the compensation package.

We'd like to also confirm that the Legend Pass will be offered at $4.99 (or region equivalent discount) for Nintendo Switch consoles.

While we wait for the update and start of events, Switch Players will also be able to take part in a Special Car Hunt for the Glickenhaus 007S, arriving tomorrow and will be available until the 27th.

Thank you for your continued patience.

vague kelp Feb 16, 2026, 10:06 AM

#

[NINTENDO SWITCH UPDATE - NOW AVAILABLE]

We're happy to confirm that the new update is now available for download for the Nintendo Switch and Nintendo Switch 2 consoles.

Please make sure to update your version as our planned events will be starting tomorrow, February 17th.

The compensation will also be made available a few hours after the events have started, to give the team time in case we need to prioritize any fixes.

The Nintendo Switch 2 Edition of the game is also now available for download in the European and America regions of the eshop. You can expect it to be available for the Asia eshop on the 19th (except Japan).

Thank you for your patience and understanding.

vague kelp Mar 5, 2026, 8:47 AM

#

[NINTENDO SWITCH 2 UPDATE - JAPANESE RELEASE DATE]

We are happy to confirm that the update DLC for Switch 2 devices will be available for free in the Japanese eshop on the 12th of March, 0:00 JST.

Thank you for your patience.

#

[PLAYSTATION TOURNAMENT CHANGES]

The Koenigsegg Tournament has had a few changes in the registration process:

Players can only register up to 2 hours before the tournament starts.
If a player registered but no other players participate, there will be no winner for the 1st‑place grant.

Thank you for your understanding.

median stag Mar 26, 2026, 2:05 PM

#

[ACE CHALLENGE UPDATE]

Hey all! We erroneously posted about an Ace Challenge happening later today, just want to let you know Ace Challenges are NOT happening today, but rather next Wednesday! Last time, our new time slot for it seemed to work very well for a lot of you so we're commiting to moving forward with it.

See you all on Wednesday for some racing and prizes! Birthday's coming up so maybe some extra codes will be in order too... 👀

Thank you all as per usual :)

vague kelp Mar 30, 2026, 8:49 AM

#

[NEW SHOP]

Hello there! As we roll out the new update today, just a quick FYI.

The new Shop will remain in the current A/B test for 2 more weeks, before being released for all.

This is mostly to ensure a more stable release of both the update and shop for all. So, for those who don't have it yet, you can expect to receive it on the week of the 13th of April.

Hope this helps, and we'll keep you posted with any updates.

vague kelp Mar 30, 2026, 1:15 PM

#

[DRIFT ISSUES]

Thanks to player reports, we've identified some issues with the drift system ingame.
Rest assured this is not intended, and the team is working on resolving the issue.

We'll keep you updated with any news as we get them. Thank you for your reports!

vague kelp Mar 31, 2026, 10:33 AM

#

[PORSCHE OF LEGENDS DECAL]

Many of our players have been reaching out to our CC team claiming they haven't received the decal for the Porsche 918 Spyder Asphalt Edition.

To receive it for free you had to have had participated in all of the 5 Porsche of Legends TLEs that released alongside the votes. We currently have no issues detected with the delivery, but please make sure you did participate in all 5 TLEs before reaching out to Customer Care.

burnt gale Mar 31, 2026, 11:36 AM

#

**[ULTIMATE LEGEND PASS]
**
Thank you all for the reports about the missing Zenvo Aurora Tur as the featured Ultimate Legend Pass.

To clarify, the featured car for the Ultimate Legend Pass for Season 1 is the Bugatti Chiron Pur Sport.

For Season 2 - it will be Zenvo Aurora Tur!

median stag Apr 7, 2026, 12:28 PM

#

[STEAM AND EPIC STORE VERSIONS]

Our Legends playing from the Steam and Epic store are reporting crashes upon trying to start the game.

The Team is already working on a fix, however, as a workaround, you can update your Redist in the link below and restart your machine:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version

This should allow you to continue playing Asphalt Legends until we make a permanent fix available.

Apologies for the inconvenience, and thank you for your patience.

Latest Supported Visual C++ Redistributable Downloads

This article provides download links for the latest Visual C++ Redistributable packages.

vague kelp Apr 8, 2026, 12:04 PM

#

[DRIVE SYNDICATE: FERRANTE DESIGN DOSE ELYTRON MAX FREE TRY]

The team was investigating some reports from players on the first stage of the Drive Syndicate event, and we are happy to announce that they found and resolved an issue with the Max Free Try for the Dose Elytron.

It seems only the acceleration stat was maxxed while all others remained at stock. This is now resolved and all stats are now properly maxxed, allowing to unleash the car's full potential.

Thank you for your reports and hope this helps!

vague kelp Apr 13, 2026, 3:41 PM

#

[GAMELOFT ANNIVERSARY EVENT]

Guess we blew our candles early! We've had to take down our current live event as we noticed it included the cars from last year's event.

Don't worry! The planned event will be going back live tomorrow, featuring the Chiron, the 570s Spider and the Mustang Mach-E1400, and we'll extend the duration by a day to make sure you don't miss out on the celebrations.

Sorry for the confusion, but it was still nice you showed up to the party 😅 Raincheck for tomorrow?

mint kestrel May 1, 2026, 6:05 PM

#

[CONNECTION ISSUES & NEW INSTALLS]

Hello, today we released fixes that helps improve connection issues and problems with installing the game from 0. If you still face issues please post in the particular platform channel (Xbox, Android, etc).

Thanks!

proper atlas Jun 28, 2019, 10:17 AM

#

📎 FB_SupportNotice_NoteFromat.png

#

The team is currently investigating the issues with the:

Impossible time (it should be fixed soon)!
Club Leaderboards

We will keep you updated!

proper atlas Jul 4, 2019, 1:36 PM

#

The new hotfix is out! Asphalt 9: Legends is now compatible with iOS 13

proper atlas Jul 19, 2019, 11:09 AM

#

Some of you might be experiencing issues with the connectivity - the Team is informed and working to have it fixed as soon as possible!

smoky dragon Jul 23, 2019, 2:15 PM

#

We're receiving messages about an incorrect position in the club leaderboard and our team already looking into this. It is a display issue that would not affect earning a club reputations points or achieving milestones.

[UPDATE] If you're still experiancing this issue, please let us know in #🍏・ios-issues #🤖・android-issues or #🖥・windows-issues

proper atlas Jul 29, 2019, 9:18 AM

#

The Blue Rabbit has attacked us again! The Drive Syndicate Missions, have their timers reduced by one day.

proper atlas Aug 6, 2019, 11:31 AM

#

Cyber Experts III - Ferrari 488 GTB - Scotland challenge is now easier!

smoky dragon Aug 23, 2019, 10:43 AM

#

We've noticed that maybe of you have reported that they have no ads available to watch.
While it could really happen that you're currently run out of ads, we're looking into this and would require the following information if you're experiencing this issue:

When/where/how it happens?
Name of the advertisement, a screenshot or video
Player ID
Platform (iOS/Android/Windows)

As always, you can place it #👾-gameplay-issues or in direct message to me if you prefer this way.
Thank you in advance.

smoky dragon Aug 27, 2019, 2:53 PM

#

We're already looking into issues with clubs not been displayed properly in the Daily Events Leaderboards. Thank you for your reports.

smoky dragon Aug 28, 2019, 1:23 PM

#

After the update my game is crashing/lagging.

Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

#

Incorrect Pro Tips for Porsche 911 GT3 RS

📎 Screenshot_4.jpg

#

Here is a correct one:

📎 ProTips.jpg

smoky dragon Aug 29, 2019, 11:29 AM

#

We're already looking into issues with clubs not been displayed properly in the Daily Events Leaderboards. Thank you for your reports.
Update: This is fixed now and once other players would play a race, their club information would be displayed properly.

smoky dragon Aug 30, 2019, 9:38 AM

#

We're investigating an issue where car customization doesn't save changes or can't be changed back to default.
As a workaround, you can change an official car color to reset all customization to default.

smoky dragon Aug 30, 2019, 1:18 PM

#

If you see that there are no ads are available after you have finished watching an ad for refilling, please try to close the popup window and open it again. We're already investigating this.

proper atlas Sep 2, 2019, 8:41 AM

#

Most of you should know by now a new bot was installed on the server. This is a verification bot for new joins. All existing members are grandfathered in (unless your actions in this server warrant a Mod or Asphalt Team member to run a verification on you) and do not have to do anything. But-- be advised, IF you run a verification on yourself, and do not pass, then you must complete the verification process or you will automatically have restricted access on the server. You, and any new joins, that need to verify will receive a DM with instructions on what you need to do & how to do it. So make sure your DM's are enabled. Any questions contact @jovial shoal , @shy edge or @nocturne igloo .

proper atlas Sep 2, 2019, 8:57 AM

#

Platform roles are now easier and simpler to add or remove. Just go to #617120688540614748 and click on the corresponding reaction to the platform(s) you want to add or remove. No more typing out a long string to add or remove a role.

proper atlas Sep 2, 2019, 9:26 AM

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If your friends are having any issues getting verified, here is a quick tutorial you can use to show them how to complete AltDentifiers verification process. It is very simple process, takes only a minute or 2 to complete once the DM is sent to the new member.

📎 intro2.m4v

smoky dragon Sep 2, 2019, 9:42 AM

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Engine sound We're already investigating an issue with broken engine sound.

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And we also investigating an issue with incorrect league icons in the multiplayer leaderboards. Thank you for all your reports.

proper atlas Sep 3, 2019, 9:42 AM

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Want to be up-to-date with every piece of Asphalt news?

Check our #📰・game-news channel. At the top you will see the FOLLOW button. Click it, choose the server and the channel you want our news to be sent to. Now everything we post in this channel will be automatically reposted in the server of your choice!

proper atlas Sep 4, 2019, 3:56 PM

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If you wonder how, when and where bad luck protection system works, click here https://discordapp.com/channels/464007189741305856/472318263779655690/618836522564583472

smoky dragon Sep 6, 2019, 10:48 AM

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Game crashes on Windows
As you may already know, we're already preparing a hotfix update and we're happy to share that it's almost ready and will be available very soon.
[Update] The hotfix is now live and available to download.

smoky dragon Sep 9, 2019, 10:26 AM

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Club Rewards
We're currently investigating an issue with club rewards in Special Event. IMPORTANT Please remember to check the pinned message and leave full details about your account when reporting this issue in #👾-gameplay-issues

And we are aware and looking into the issue with blueprints displayed in "How are my mates doing?".
Update: Information should update, once you play a race. Make sure that you and other players who see different information have both played a race recently.

proper atlas Sep 9, 2019, 10:46 AM

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Ads issues

We are investigating the problems with in-game ads. If you are experiencing any issues with ads, please join this thread: https://forum.gameloft.com/viewtopic.php?f=2328&t=688005&p=3807597#p3807597

Gameloft Forums

Gameloft Forums: Asphalt 9: Legends > Bugs & Technical Issues

Hello all,The team is investigating the issue with the ads some of you are currently experiencing. To help us speed up the investigation, please leave here infromation about your:Platform:Gameloft Id, (you can find it in the settings of the games in “about”) :Desc. of the...

proper atlas Sep 10, 2019, 8:13 AM

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Windows - New Update Error Message

The misleading pop-up should not appear anymore, if you are still experiencing this issue, please log out their Microsoft accounts from store, close the store app then re-login.

smoky dragon Sep 12, 2019, 3:43 PM

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Update on currenct issues:

We are investigating an issue with the club rewards in the Special Event. We're aware that some of you can't claim the reward and we will let you know once we will have more information available.

You might see a false notification about the new customization parts available, while they are actually not.

There is only 1 advertisement available at the time. While this been looked into, you can use a workaround, by closing and reopening a game section, where it's available.

There are no advertisements available at all. We have found that this could be caused if you had an application running on the background. Please make sure that the game is not running background or restart your device, and then try again. In meanwhile, we keep investigating this issue on our end and will let you know once we have more information on this topic.

We're already investigating an issue with broken engine sound.

And we're working on issue where customization doesn't save changes or can't be changed back to default.
As a workaround, you can change an official car color to reset all customization to default.

smoky dragon Sep 16, 2019, 10:48 AM

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Mercedes Benz AMG GT S: Tune Up -- 3/17 rewards with rim for Lancer Evolution.
Thank you for your reports. It wasn't intended and we will include this reward, as an additional reward in Mercedes Benz AMG GT S: Tune Up -- 5/17 that will be live tomorrow, September 17th.

smoky dragon Sep 19, 2019, 2:52 PM

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We have changed the number of players required to claim the Club Rewards in the Special Event. While you still might see the same issues as before, most of you should now have an option to claim their rewards if at least 2 members have completed the condition.
If you still see the old requirement with 5 members, restarting the game should help.

Please note that the main issue is still there and you might still experience the same issue if you have enough active members. Unfortunately, the is no other workaround in this case rather than changing the club with more active members in the special event.
IMPORTANT Please remember that changing a club could affect your eligibility for club decal. If after playing in the ranked event (stage 26) you have changed your club you need to finish at least one race to secure your rewards in the new club.

smoky dragon Sep 23, 2019, 8:03 AM

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Android and Windows players were missing tune-up events.
Those events will be rescheduled later today on Monday, September 23rd.

proper atlas Sep 26, 2019, 1:29 PM

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iPhone 11 users have now an option to enable 60 fps. To do so please relaunch the game , go to options > game settings > sound & display > enable 60 fps !

smoky dragon Oct 7, 2019, 9:59 AM

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Update on currenct issues:

You might see a false notification about the new customization parts available, while they are actually not.

There is only 1 advertisement available at the time. While this been looked into, you can use a workaround, by closing and reopening a game section, where it's available.

There are no advertisements available at all. We have found that this could be caused if you had an application running on the background. Please make sure that the game is not running background or restart your device, and then try again. In meanwhile, we keep investigating this issue on our end and will let you know once we have more information on this topic.

We're looking into the issue with broken ** car engine sound**.

And we're working on issue where customization doesn't save changes or can't be changed back to default.
As a workaround, you can change an official car color to reset all customization to default.

smoky dragon Oct 15, 2019, 12:32 PM

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We're investigating an issue with errors when you're buying a Premium Card Pack in the new update.

smoky dragon Oct 15, 2019, 1:06 PM

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After the update my game is crashing/lagging.

It could be happening for a short time after the update. However, if it's still happening after playing for a day or more and your device meets game requirements, please contact our Customer Care team for further assistance.

smoky dragon Oct 15, 2019, 2:17 PM

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In case if you have an errors buying/opening a Premium Card pack, please restart the game.

smoky dragon Oct 15, 2019, 3:13 PM

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New garage level experience:
We've noticed a confusion with the new garage level experience bar. The experience you see is not the total number of experiences you have, but it's only a progression in the current level. i.e. every time you reach a level, it will start from 0 and will set a new goal.

smoky dragon Oct 15, 2019, 5:05 PM

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New garage level 5 Premium Card Packs
As you know, you’ll get 5 Premium Packs each time you level up. This should give a good boost to all of you who are in early stage of level progression.

Important note: When your level will be recalculated from the old system to the new one, you will get 5 Premium Packs no matter how many levels have been increased compared to the old system. However, you can still claim you Tokens from the profile achievements for each level gained through this transaction.

smoky dragon Oct 17, 2019, 11:01 AM

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As many of you have already noticed, when you are opening a card pack and receiving a few blueprints for the same car, each progression bar would display the same number which is a total number of blueprints as if you have got all of them at once.

smoky dragon Oct 17, 2019, 2:03 PM

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It's intended that Vanda Electrics Dendrobium has a different top speed while in different types of nitro.

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flag
There is only 1 advertisement available at the time. While this been looked into, you can use a workaround, by closing and reopening a game section, where it's available.
Update: It should be fixed now. Please let us know in #🍏・ios-issues #🤖・android-issues or #🖥・windows-issues if it's still happening.

There are no ads available at all. We're aware that this is still happening with some of you and we are actively working to fix this as soon as possible.

smoky dragon Oct 18, 2019, 12:48 PM

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Time-limited Pack for Artega Scalo Superelletra doesn't display Artega Scalo Superelletra as a featured car. This is only a visual bug that would not affect the drop of the featured car.

smoky dragon Oct 18, 2019, 1:57 PM

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We see that some of you have already unlocked Zenvo Card Packs in the store, and you might be wondering why you don't have them yet. The key is to keep progressing in Zenvo TS1 GT Special Event to earn more Zenvo blueprints to unlock it.

smoky dragon Oct 25, 2019, 8:02 AM

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[Connection issues] If you're still experiencing any connection issues in the game, please click "Y" and leave the following details in #🍏・ios-issues #🤖・android-issues or #🖥・windows-issues

Your player ID,
Connection type,
Country you're located right now (optional, but it would really help)

smoky dragon Oct 25, 2019, 9:20 AM

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Thank you very much, everyone. We're investigating this right now and will let you know once we have more details.
Our apologies for the inconvenience and thank you for your patience.

smoky dragon Oct 25, 2019, 10:58 AM

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For everyone wondering who has just pinned them, you can always click "@" icon to check recent mentions in the Discord.
https://support.discordapp.com/hc/en-us/articles/222495948-How-can-I-check-recent-mentions-
And on a mobile it's in a bit different place:

Click ≡ in the top left corner
On bottom of the menu, click on @

Discord

How can I check recent @mentions?

While it's cool that specific @mentions will highlight the text in yellow, it can sometimes be a hassle to scroll all the way up through a ton of text to find exactly who's in desperate need of you...

proper atlas Oct 28, 2019, 9:43 AM

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As we know Discord has introduced Custom Status. Henceforth, usage of a custom status with inappropriate/nsfw content will result in a moderator imposed infraction (warn,mute,kick, or ban).

proper atlas Oct 28, 2019, 4:32 PM

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The rewards for the Zenvo TS1 GT Special Event do not include decals. We are sorry for incorrect information that appeared on in-game pop ups.

proper atlas Nov 4, 2019, 11:43 AM

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Due to issues with the game servers on the 1st of November, all players (from iOS, Android and WIN) will receive 75 tokens . We will start sending the compensation today. Make sure to log in in the coming days to receive the tokens.

proper atlas Nov 5, 2019, 10:26 AM

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Some of the channels are hidden to only specific platform roles like issues, looking for clubs, cheater reports etc. So make sure to assign the roles to be able to see all the channels you would like to. Go here to find out how to assign the roles: https://discordapp.com/channels/464007189741305856/617120688540614748/617122809021464588

proper atlas Nov 6, 2019, 10:49 AM

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We are still investigating the issue affecting our servers and will have more information soon. We apologise for the inconvenience.

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And the issue should be fixed now flameboy , please let us know if you are still experiencing any problems!

proper atlas Nov 12, 2019, 2:50 PM

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The servers are misbehaving again - our engineers are looking into it. We are hoping to fix the issue asap. EDIT: the problem is fixed now!

smoky dragon Nov 15, 2019, 10:51 AM

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Disqualified on Stage 9
While we're searching for a solution, there is a workaround that we would like to share in case if you are getting disqualified on stage 9. All you need to do is to avoid knockdowns of the opponent while you are on 5-20% of the race. I hope this could help.
[UPDATE] We've found a cases where you still might get this issue even if you followed the steps above. We're investigating this issue.

proper atlas Nov 28, 2019, 5:57 PM

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Hey Legends, there is only one decal existing in the game for the Pininfarina Battista!

There are few ways to get it:
o Completion of 500 special event condition,
o Through ranked event for TOP 10 players and their lucky club mates (you have to stay in the club in order to get it). Please note it might take some time before you receive the decal obtained this way.

smoky dragon Nov 29, 2019, 11:49 AM

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Hi, racers,
Are you looking forward to get more club reputation? Then don't miss your chance and play BURST OF SPEED Master Series.
Will see you in the race! horns flameboy

smoky dragon Dec 10, 2019, 10:55 AM

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Hello, racers!
Our next game update is rolling out for iOS, Android, and Windows today! As always remember that it could take some time until it will become available on all devices.

Please remember to report to use #👾-gameplay-issues #🍏・ios-issues, #🤖・android-issues or #🖥・windows-issues if you would like to report something if it's not yet reported in this chat room.

#

FAQ
Q: After the update, my game is crashing/lagging.
A: Yes, it could happen during the first time after the update and in this case, we suggest you to take your time and learn new things before jumping in the race, or just leave the game running while you are on the Main menu.
However, if it will be still happening after playing for a while and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

Q: I'm using Tap to Steer and the buttons are missing.
A: We're investigating this. In meanwhile, please go to control settings -> Tab to Steer and press the "Reset" to reset the customer positioning of the buttons, and they would appear again.

Q: After sucessfully finishing and exiting money run mission, I don't get any reward (none of the gained syndicate coins added),
A: It's likely that you are using controller or playing on Windows and pressing "back" button on your controller/keyboard. Make sure to click "next" button instead.

smoky dragon Dec 17, 2019, 9:07 AM

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Windows
Windows players might get a game freezes and crashes, that we're aware of and already looking for a solution.
In meanwhile, if you're facing freezes or fps drop issues, do not try to reinstall the game. When you first launch the game after the update or after the setup, the game is downloading additional data about the map to improve the overall game performance afterward. However, it should no longer happen when you will play the same location next time.

And currently, we are aware about the game crashes that could happen:

At the game loading screen
While waiting for the matchmaking on multiplayer mode.

If you are experiencing game crashes in any other place, please let us know in the #🖥・windows-issues chat room with the short description of where it happened, and with your player ID if possible.
Update: Thank you for all your reports. We have identified the issue and actively working to fix it.

smoky dragon Dec 20, 2019, 10:32 AM

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Black screen on 2nd lap of Car hunt Riot: Apollo N.
Currently, this event is unplayable and we're already working to fix it asap. We will let you know once it's fixed.
UPDATE: The issue in this event was fixed now and should no longer happen.
Our apologies for the inconvenience caused.

smoky dragon Dec 23, 2019, 5:21 PM

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We're investigating issues with the connection error in the multiplayer races. Thank you for your reports and your patience.

smoky dragon Jan 2, 2020, 9:05 AM

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Error "COULD NOT EXECUTE ACTION ON THE SERVER (3)" while trying to start a Multiplayer race.
While the first fix was applied a couple of days ago, we're aware that it appeared again and we're looking into it. If you're getting this error, you may try to start the race again, as it doesn't happen all the time and it only affects matchmaking. Thanks for your patience and sorry for any inconvenience caused.

smoky dragon Jan 2, 2020, 2:15 PM

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UPDATE: We have applied another fix. Please let us know if it still happens.

smoky dragon Jan 2, 2020, 3:13 PM

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The technical issues we mentioned earlier are still being worked on.

smoky dragon Jan 9, 2020, 12:11 PM

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Error "COULD NOT EXECUTE ACTION ON THE SERVER (3)" while trying to start a Multiplayer race.
UPDATE: Thank you for your patience. The following issue has been fixed now. If you were affected by this issue, make sure to log in to claim your gift.

smoky dragon Jan 9, 2020, 6:10 PM

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As some of you have noticed, we have recently taken actions targeting people who were making extreme game abuse last year. This has been checked carefully as we take it seriously and will keep putting efforts to keep a fair environment in the game.

smoky dragon Jan 16, 2020, 2:44 PM

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"NO MORE ADS" message
We have noticed that some players no longer have ads available and we are currently investigating this.
If you are experiencing this issue, please one of the chat rooms and follow the steps from the pinned messages #🍏・ios-issues #🤖・android-issues #🖥・windows-issues as we require more details to look into this case.

smoky dragon Jan 17, 2020, 2:38 PM

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UPDATE: Thank you for all your reports. We're looking into this, but we no longer require new examples. In most cases, it caused that you have watched all of ads that were available for you today and they will appear again in less than 24 hours.
If you believe that you might have a different case, please report this as it was mentioned earlier or by getting in touch with our Customer Care team.

proper atlas Jan 21, 2020, 2:24 PM

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Hey Legends, we got some news for you! The new update is being prepared as we speak, and you will be able to get your hands on it in the next few weeks! To make room for all these planned activities as the new content arrives, we have extended the Club and World Series Multiplayer.
Do not miss the chance to continue grinding increased credits & reputation, and prepare for the exciting new update!

proper atlas Jan 23, 2020, 5:31 PM

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Legends, please be reminded that once the Drive Syndicate is over, all your Syndicate Coins will be converted to Credits!

proper atlas Jan 24, 2020, 11:24 AM

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[Reputation not increasing]
We're investigating an issue with the reputation points. Thank you for the reports.

smoky dragon Jan 24, 2020, 1:58 PM

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Club season adjustments.
We have taken into consideration your feedback about the extended season and have finished the current club season at the originally planned date (today). However, we experienced technical issues with the clubs reputation points which we have fixed now and the new club season with new milestone rewards has already started.

smoky dragon Feb 5, 2020, 3:31 PM

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Ticket cost reduction.
Please note that current events have to expire before new ticket cost will be applied to all events, which should happen during this weekend.

smoky dragon Feb 6, 2020, 9:25 AM

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Multiple display issues with the leaderboard that appeared after the update are fixed now.

smoky dragon Feb 6, 2020, 11:06 AM

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Important update If you've noticed that you've seen an empty ranked leaderboard or you disappeared from it in any ranked event including multiplayer, make sure to play another race, as otherwise, you won't be able to claim your rewards.
Those who won't be able to make a race before the event expires, you will need to get in touch with our Customer Care.

Update: We've confirmed that even if you haven't played another race, you will appear in the leaderboard once the calculation of the results will finish.

Our apologies for the inconvenience caused.

smoky dragon Feb 6, 2020, 11:24 AM

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And I would like to share with you some frequently asked questsion that are relevant with each updated:
Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

smoky dragon Feb 6, 2020, 2:17 PM

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** Connection errrors. (error: 0 or error: 2) **
We're currently investigating what causing this error and require more details.
If you're experiecing this issue, please follow to one of the following chat rooms: #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues and leave all the required datails by following the steps from the pinned messages.
UPDATE: After a careful look into the reported cases, we've found that connection issues happening before it reaches the game servers, which is most likely means issues from the local ISPs or mobile provider.
UPDATE2: We've found that in some cases in Android devices is caused by a different reason that we're currently investigating.
UPDATE3: We're currently working on a fix with connection error on some devices and will keep you posted.

smoky dragon Feb 10, 2020, 12:15 PM

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The hotfix for Android devices is now available to download. Thank you for your patience.

smoky dragon Feb 13, 2020, 4:02 PM

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We're investigating the issue that is currently affecting different aspects of the game.

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The issues mentioned above should no longer happen. If you're still experiencing it, please try to restart the game.

smoky dragon Feb 21, 2020, 12:06 PM

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Player names are displayed as N/A in the Grand Prix Final rounds.
In the Final Rounds of the Grand Prix, the names of other players will be displayed as N/A until you will finish your first race in the Rounds.
Note that it won't work with the practice mode.

smoky dragon Mar 9, 2020, 10:24 AM

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We've noticed that some of you can't start the Multiplayer race and we're investigating this. In meanwhile, if you're affected by this issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster.
Thank you for your patience and our apologies for any inconvenience caused.

proper atlas Mar 13, 2020, 11:24 AM

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Unleashed - star requirements

The issue with the star requirements in the Lamborghini Huracán EVO Spyder event is now fixed!

smoky dragon Mar 18, 2020, 12:05 PM

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I still see "No Season available" in the Legend Pass tab
If it happens, please restart the game and it will appear.

smoky dragon Mar 18, 2020, 3:16 PM

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Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race! flameboy

smoky dragon Mar 18, 2020, 4:17 PM

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We've noticed that some of you are facing an issue when the game crashes and we're investigating this. In meanwhile, if you're affected by this issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster.
Thank you for your patience and our apologies for any inconvenience caused.

smoky dragon Mar 19, 2020, 3:50 PM

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The issue mentioned above has been fixed now.

proper atlas Mar 20, 2020, 4:37 PM

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You guys might have noticed that the game crashes after you minimize it and return to it. We are working on a fix but in the meantime you can avoid this crash by disabling the notification for the final stage of the special event.

If you're experiencing this issue, please Go to Game Options - > Game Settings - > Notifications and disable the "Special Event's Final Challenge is On" notification.

📎 image-d274f060-e4e9-4eac-808c-0db68e91764e.jpg

smoky dragon Apr 9, 2020, 2:21 PM

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Thank you for your reports about the guaranteed drop chance of the Porsche 718 Cayman GT4 Clubsport car key from the Premium Grand Prix packs. We have just confirmed that it's a bug. We're applying a fix to prevent it from happening in the future events. Our apologies for any inconvenience caused.

proper atlas Apr 14, 2020, 11:28 AM

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Legends, there is a bug in today's stage (Stage 26) of the Special Event that does not allow to claim Epic Packs properly. Our team is currently working on the fix. Meanwhile please relax and race in other events. And Stay Safe ❤️

EDIT: The event is now fixed!
EDIT 2: If you've affected by the issue mention above, please get in touch with our Customer Care.

proper atlas Apr 14, 2020, 2:22 PM

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Hi Legends! What do you think about having a custom Grand Prix event with the following set up in Asphalt 9: Legends:

⚖️ The featured car is regulated through the whole event (no upgrades possible), but it's not a new car.
💰 Rewards: tokens / credits / card packs (similar to rewards you can receive from the weekly competition event).
⏲️ 7 days long

Is it HOT 🔥 or NOT ❄️?! Vote now -------> https://discordapp.com/channels/464007189741305856/534772812876087298/699624956480323694

proper atlas Apr 23, 2020, 11:04 AM

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Hello Legends,

We have noticed that the Episode 5 mission to Finish first in Multiplayer with the Porsche 718 Cayman is difficult to fulfil. Hence we are modifying it so you can complete it with any car available in multiplayer!
And remember #StaySafe & #RaceFromHome!

📎 E5_Mission.PNG

proper atlas Apr 24, 2020, 12:48 PM

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We have also updated the Episode 6 mission where you have to apply import parts -- the Class restriction is now removed.

smoky dragon Apr 30, 2020, 9:27 AM

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Currently, some of you might have difficulties on login that we are already investigating.
Thank you for your patience and our apologies for any inconvenience caused.

smoky dragon Apr 30, 2020, 9:45 AM

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The issue with the login is fixed now. You can now try to login. Once again, thank you for your patience and our apologies for any inconvenience caused.

smoky dragon Apr 30, 2020, 10:22 AM

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Hi Legends,

We have noticed that the Episode 7 mission to perform 5 vertical knockdowns is difficult to fulfil. It was now modified to any knockdown so it would be easier to complete it.

Thank you for your feedback and I'll see you in the race! 🏎️

smoky dragon Apr 30, 2020, 10:43 AM

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📎 Mission_change.PNG

smoky dragon May 5, 2020, 1:28 PM

#

Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race! flameboy

smoky dragon May 5, 2020, 3:09 PM

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Incorrect position/time in multiple leaderboards
We're aware of this issue and currently working on it.

smoky dragon May 5, 2020, 3:42 PM

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The last mission in the new season have an empty car selection screen.
As it's mentioned in the patch notes https://gmlft.co/A9-LS-PatchNotes cars that don’t have any available source to obtain them at the moment are hidden.
Stay tuned and make sure to revisit this career race once you will start unlocking new cars from this update.

smoky dragon May 5, 2020, 4:59 PM

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[Android] Game crashes when playing in Multiplayer and in a new career season
This issue should be fixed now. Please restart your game twice to have a fix applied to your device.

smoky dragon May 6, 2020, 9:57 AM

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Incorrect position/time in multiple leaderboards
This has been fixed now and everyone should see their proper position in the ranked leaderboards.
07/05 UPDATE: Note that in Grand Prix, if you were checking to see the time in one of the rounds, your score in that round and your global position will be displayed incorrectly and you will see your position higher than it's actually is. It's not affecting the rewards and they were distributed correctly.

proper atlas May 7, 2020, 1:15 PM

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Lamborghini Season - Perform shockwaves in daily car loot events

The mission will be possible to fulfil once the Daily Car Loot event is refreshed.

smoky dragon May 7, 2020, 6:11 PM

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Hi Legends,

An issue that was preventing from login is fixed now, so can finally get back to the race! 🏎️

Thank you for your patience and our apologies for any inconvenience caused.

smoky dragon May 11, 2020, 2:35 PM

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We're currently investigating an issue where one or both Multiplayer Series missing.
If you are affected by this issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and (if haven't yet) please follow the steps from the pinned messages to leave full information as it would help us to investigate this faster.
[UPDATE 12/05]: Thank you. New examples are no longer needed as we're already working on a fix.
[UPDATE 13/05]: An issue where Multiplayer Series was missing after the update is fixed now. Please let us know if you're still missing one of the Multiplayer Series.
[UPDATE-2 13/05]: Please restart your game twice to have a fix applied to your device.

smoky dragon May 11, 2020, 4:07 PM

#

We are aware that many players are affected by various connection issues and we're already investigating it. Our apologies for any inconvenience caused.
[UPDATE 12/05]: Connection issues have been resolved. Thank you for your patience and sorry for any inconvenience caused.

smoky dragon May 12, 2020, 4:09 PM

#

[Windows] An issue where ads were not available after watching a few ads is fixed now.

smoky dragon May 12, 2020, 7:33 PM

#

We're currently working to fix the connection issues that are currently affecting many players. Our apologies for any inconvenience caused.
Will see you back in the race very soon!

smoky dragon May 13, 2020, 2:25 PM

#

Can't claim the rewards from the previous Multiplayer as it disappeared after the update.
Our Customer Care team are already looking into those case. Please note that it can take time until they will review each case, so we would kindly ask to not create duplicated tickets if you have already submitted a ticket before but not yet received an answer.
Submitting a new ticket about the same problem, would not speed the process and would only increase the average waiting time for other players. Thank you for your patience and we hope that you will get your rewards soon.

proper atlas May 19, 2020, 1:21 PM

#

Grand Prix - Koenigsegg Jesko

We would like to clarify that the Koenigsegg Jesko is only regulated in the Grand Prix qualifiers. From the finals you will be able to upgrade it to its maximum potential.

smoky dragon May 25, 2020, 8:01 AM

#

We've noticed that some of you can't log in in the game with Error: 2 and we're investigating this. In meanwhile, if you're affected by this issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster.
In case if you don't have your player id, you can leave you club tag and your username.

Thank you for your patience and our apologies for any inconvenience caused.

smoky dragon Jun 1, 2020, 9:51 AM

#

We've noticed that some of you can't connect to the game with Error: 0 and we are investigating this now.
[UPDATE] Connection issues have been resolved. Thanks for your patience and sorry for any inconvenience caused.
[UPDATE 2] We continue monitoring the situation and investigating the cases where it occurs.

smoky dragon Jun 4, 2020, 2:37 PM

#

** Mission can not be completed in a Grand Prix **
The mission description is missing a part. Full mission description is the following:
"PICK UP NITRO BOTTLES IN TIME-LIMITED SPECIAL EVENT"
It's intended that mission can not be completed in a Grand Prix Special Event, as you will be able to complete it only in a time-limited special event. Stay tuned!

📎 SE_Mission.jpg

smoky dragon Jun 5, 2020, 1:43 PM

#

Hi, racers,
We're checking various connection errors that are blocking some of you from playing in the Multiplayer. Thank you for your patience.

smoky dragon Jun 23, 2020, 10:34 AM

#

Thank you for your reports about the connection issues, which should be fixed now. Our apologies for any inconvenience caused.

proper atlas Jun 30, 2020, 10:48 AM

#

Hi Legends, there are in fact 5 cars coming in the new update, with the SSC Tuatara being a surprise 😉 ! The information in the App Store about the 6th car is incorrect.

proper atlas Jun 30, 2020, 3:46 PM

#

A reminder!

Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race!
@smoky dragon

proper atlas Jul 3, 2020, 11:32 AM

#

Hi Legends,
We are currently working on fixing the connection and the tap to steer issues. We will get back to you with more information.

proper atlas Jul 8, 2020, 11:10 AM

#

Hi Legends, our team is currently looking into your feedback regarding the multiplayer & knockdown system. We will come back to you once we have more information, but please note that no changes can be made in the current series.

smoky dragon Jul 9, 2020, 7:22 AM

#

[Windows] Performance issues with high CPU usage have been fixed. If you're still experiencing, please follow the steps from the #🖥・windows-issues pinned messages.
Thank you for your patience.

proper atlas Jul 15, 2020, 7:26 PM

#

A message from the #Asphalt9Legends Team regarding the bugged offers.

📎 AS9_message_to_community.jpg

proper atlas Jul 17, 2020, 4:18 PM

#

Stars and Stripes - Missing cars in the Career Mode
In case you are not able to access all the cars in the new career season, please update the game to the newest version (2.3.4a).

smoky dragon Jul 24, 2020, 12:23 PM

#

Hi Legends,
It's intended that in the Anniversary Multiplayer Series special setup there is no 3-2-1 sequence and winner cinematic at the end of the race.
I'll see you in the Asphalt Jungle! 🏎️ 🏎️ 🏎️
[EDIT] Please note that it was a known issue, and wasn't intended behaviour. My apologies, it was a misunderstanding from my side.

proper atlas Jul 28, 2020, 4:26 PM

#

Hey Legends,
For those who are participating in the Final Rounds of Elite Prix, you might have noticed that after consuming 3 tries, you can keep playing a new race.
That's true, this time you can race as many times as you like! Please Enjoy!

smoky dragon Aug 6, 2020, 2:22 PM

#

We're investigating an issue where ads are not available. Our apologies for any inconvenience caused.
[UPDATE] The issue has been fixed now. Thank you for your patience.

smoky dragon Aug 10, 2020, 4:44 PM

#

We're investigating an issue where multiple players can no longer gain a club reputation points after participating in Stage 11 of the current Special event. Our apologies for any inconvenience caused.
[UPDATE] This issue should no longer happen. Note that in order to fix it we had to apply several changes that stage, including the time conditions. However, it should not affect any condition that was already gained in Stage 11 before the change. And we're now looking into removing the restrictions from those who were affected by this issue.

smoky dragon Aug 24, 2020, 9:06 AM

#

Hello everyone,
Our team is already working to fix the connection issue. Our apologies for any inconvenience caused.

proper atlas Aug 27, 2020, 10:37 AM

#

British Season Update

Ads Not working

The issue with the ads is now fixed.

proper atlas Aug 27, 2020, 12:40 PM

#

[Android] [USA]Toxic Metal Tours Daily Event

The event will be temporarily disabled on Android until the hotfix. Do not worry - you will get the chance to play it once the issue is solved!

proper atlas Aug 27, 2020, 3:14 PM

#

Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race!
Please read!

proper atlas Aug 28, 2020, 7:08 AM

#

[WIN] [Game Crashing]
We are still investigating the issue. Meanwhile please make sure that your operating system is up to date as it seems to fix the crashing problem.

proper atlas Sep 1, 2020, 7:55 AM

#

[Win][Android] Hotfix fixing multiple stability issues, including game crashing on startup, is now live. Please update the game to the newest version.

proper atlas Sep 3, 2020, 3:42 PM

#

Hello Legends, we are currently in the process of putting out a hotfix for a few issues introduced after the British Season Update - including the control issues & game crashes.

We are investigating several other reports and will keep you posted as we know more. We’d like to thank everyone for their patience while we are working on getting these bugs squashed!🐛🔨

If you are experiencing any issues please visit the dedicated channels to report them:
#🍏・ios-issues
#💻・macos-issues
#🤖・android-issues
#🖥・windows-issues

Please remember to include:

Description of issue (crash, lag, increased loading time, graphic issues etc.):
When is it happening (at the start, before/during/after race...):
OS:
Device Type:
Player ID:
For WIN issues, please add a dxdiag file and crashdump and upload it here & name the files after you user ID: https://mega.nz/megadrop/Fc2ghMUBFlY

MEGA

MEGA provides free cloud storage with convenient and powerful always-on privacy. Claim your free 50GB now

proper atlas Sep 4, 2020, 8:52 AM

#

[Android] The team has applied a server fix to address the downgraded graphic issue introduced in the British Season Update. If you were affected by this bug, please restart your game, even a couple times ,and let us know if it solved the problem. Thank you!

EDIT: in case you are still experiencing the issue after restarting the game, please go to #🤖・android-issues and provide us with the following info:

Description of issue (crash, lag, increased loading time, graphic issues etc.):
When is it happening (at the start, before/during/after race...):
OS:
Player ID:
System Info:
- Install the https://play.google.com/store/apps/details?id=flar2.devcheck
- Run the application
- Export the data, name it with you user id, and share it to https://mega.nz/megadrop/Fc2ghMUBFlY

proper atlas Sep 4, 2020, 3:48 PM

#

Hello Legends,

Recently, we encountered some tough issues after launching the newest update, including crashes, decreased graphics, control issues, and longer load times. We owe you all an update on the situation.

To explain a bit the nature of the issues - we are working on improving game performance, and unfortunately this backfired and led to some unexpected issues… But rest assured we are still striving to improve the game performance across devices.

The hotfix is being baked, and you can expect to be released next week, as we need to have it properly tested before launch. We are bummed we cannot deliver it to you before the weekend - but there is some good news however, which brings us to the next point - compensation.

As some of you have already noticed, we are gifting all the players with juicy packs and 1000 tokens ! We hope this will help you to get through the weekend:)

We apologize for the inconvenience & thanks again for sticking with us!

proper atlas Sep 7, 2020, 11:02 AM

#

[macOS] [Graphic issues] We have released a fix to solve the decreased graphic issues on macOS. Please restart your game a couple times to see the improvements.

proper atlas Sep 8, 2020, 3:05 PM

#

[All Platforms] [Hotfix]

Good day Legends,

We have some splendid news for you - a new hotfix just went live on iOS, Win and Android! It addresses the following issues that were introduced in the British Season Update:

iOS:

Longer load times;
Some crashes;
Control issues (tap to steer).

Windows:

Longer load times;
Some crashes;
Control issues (tilt to steer & tap to steer).

Android:

Longer load times;
Some crashes;
Control issues (tap to steer);
Game lagging;
Graphic issues;
Overheating on certain devices.

Please update Asphalt 9: Legends to the latest version, run a few races, and enjoy the game!
If you are still experiencing game issues after a few races post update, please report them to Customer Care, or on the dedicated Discord channels.

smoky dragon Sep 14, 2020, 10:13 AM

#

[Android] As it's mentioned in the #🤖・android-issues chat room, our team is already performing a further investigation about the game crashes. Thank you.

smoky dragon Sep 17, 2020, 12:54 PM

#

[Android] As it's mentioned in the #🤖・android-issues chat room, our team is already performing a further investigation about the game crashes. Thank you.
[UPDATE] A new hotfix that addresses the game crashes issues on Android is live now.
If you are still experiencing game issues after a few races please follow the steps from the pinned message in the #🤖・android-issues chat room.

smoky dragon Sep 25, 2020, 1:42 PM

#

[Android] While we see that most issues were solved with a hotfix, we're aware that some of you are still affected by multiple issues and our team keeps investigating them. In order to fix the remaining ones please follow the steps below if you're still affected by one of the issues:

Game crashes or freezes:
1. Please record a video and share it in #🤖・android-issues together with your player ID and a short description.
2. Follow the steps from https://developer.android.com/studio/debug/bug-report
3. Rename the bug file gained from those steps with your player ID and device model.
4. Upload it to https://mega.nz/megadrop/8zjp-ZrDXZ4
Ads are not playing or game crashing when trying to watch an ad:
1. Please record a video and share it in #🤖・android-issues together with your player ID and a short description.
2. Follow the steps from https://developer.android.com/studio/debug/bug-report
3. Rename the bug file gained from those steps with your player ID and device model.
4. Upload it to https://mega.nz/megadrop/8zjp-ZrDXZ4
FPS issues:
Please record a video and share it in #🤖・android-issues together with your player ID, short description on when/where it happens, and details of your device (model, specs, etc.)

sleek oak Oct 15, 2020, 3:01 PM

#

[Windows] We're aware of an issue affecting control and steering in racing modes after watching some specific ads inside the game. The team is trying to resolve this as soon as possible and no further reports are needed at this time. Thanks for bringing this to our attention!

If you, however, find any additional issues (like this affecting not only control+steering but other aspects of the game) or other new ads that cause you trouble, feel free to let us know by contacting Customer Care #👨💻-customer-care or following the report guidance included in the pinned messages of the #👾-gameplay-issues chat room.

proper atlas Oct 20, 2020, 10:24 AM

#

[UPD 15 - IMPORT PARTS MISSING]

After updating the game all import parts that were applied to the car are missing.
We're looking into this issue right now and will keep you posted.

smoky dragon Oct 20, 2020, 11:22 AM

#

Important! Until the issue is fixed, do not apply new import parts on cars where they are missing.
[UPDATE] The issue mentioned above is fixed now. Thank you for your patience.

proper atlas Oct 21, 2020, 8:56 AM

#

[Bentley Continental GT3 / Aston Martin Valhalla specs changed after the update]

Car specs of Bentley Continental GT3 and Aston Martin Valhalla haven't been displayed correctly, which has been fixed in Update 15. Car performance remains the same and now corresponds to how cars perform in the race.

smoky dragon Oct 23, 2020, 8:14 AM

#

Hi legends!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: It could happen for the first day or two after you update or install the game on some devices in order to improve the performance in a long run. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race! 🏎️

smoky dragon Oct 28, 2020, 8:27 AM

#

[Windows] Our team is investigating an issue where many of you get disconnected at the beginning of a multiplayer race. Thank you for the detailed reports. If you haven't yet reported, please follow the steps from the pinned messages in #🖥・windows-issues

smoky dragon Oct 29, 2020, 8:25 AM

#

While our team is actively working on fixing the problem mentioned above, if you're affected by this issue, you can try a workaround of running a few races on each of the locations in the Career mode. This might help in some cases to avoid further disconnects in the Multiplayer series.

smoky dragon Oct 31, 2020, 8:25 AM

#

[Android] Our team is investigating an issue where the game is constantly crashing. Please remember to follow the steps from the pinned messages in #🤖・android-issues as any information could be very helpful. Thank you for your patience.

smoky dragon Oct 31, 2020, 9:12 AM

#

Update: The issues mentioned above should be fixed now. Please let us know in #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues if your game is still crashing.

proper atlas Nov 2, 2020, 11:17 AM

#

Reminder If you are still experiencing crashing issue, please leave your user ID with a short description of the issue in the #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues

smoky dragon Nov 9, 2020, 2:49 PM

#

Discord have announced that they have a widespread outage happening right now.
You can follow the status on https://twitter.com/discord/with_replies or https://discordstatus.com/

smoky dragon Nov 12, 2020, 2:45 PM

#

[Windows] Our team is investigating an issue where many of you get disconnected at the beginning of a multiplayer race. Thank you for the detailed reports. If you haven't yet reported, please follow the steps from the pinned messages in #🖥・windows-issues
[Windows] We have released a hotfix for the issue mentioned above which is now available to download. Please use #🖥・windows-issues if you will encounter any issue.

smoky dragon Nov 13, 2020, 11:02 AM

#

We've noticed that some of you haven't received items from Endless Emotions II Replay pack and our team is already investigating this.

smoky dragon Nov 13, 2020, 3:14 PM

#

The issues mentioned above should be fixed now. If you were affected by this issue, please follow the steps in the #👨💻-customer-care room to get in touch with our Customer Care team.

sleek oak Nov 20, 2020, 9:49 AM

#

Hi everybody,
Our team is aware of a connection issue currently being experienced when trying to access the game and they are working to fix it. We apologise for any inconveniences caused by this.

sleek oak Nov 20, 2020, 10:56 AM

#

The issue mentioned in the above message should be resolved now. If you are still experiencing this or any other issues, please follow the steps in pinned messages for report purposes or look for personal assistance in the #👨💻-customer-care room

sleek oak Dec 4, 2020, 11:12 AM

#

Hello everyone,
The team is now aware of a current issue triggering an in-game error and some display issues. They are now working on a fix for this as we speak. We apologise for the inconveniences that this might cause. Stay tuned to #🔥・hot-topics for further updates.

sleek oak Dec 4, 2020, 1:47 PM

#

The above issue was resolved and you should not see any further errors in the game. As always, should still experience any problems in the game, please follow the steps in pinned messages for report purposes or look for personal assistance in the #👨💻-customer-care room

sleek oak Dec 11, 2020, 11:52 AM

#

[Windows + Android]

Hi everyone,

There was an issue where some players were missing some drift, nitro, slipstream and car shadow visual displays during races.

Please note that this has been fixed and players need to restart the game twice in order to see the changes.

As always, should still experience any problems in the game, please follow the steps in the pinned messages of #👾-gameplay-issues for reporting purposes or look for personal assistance in the #👨💻-customer-care room.

sleek oak Dec 14, 2020, 3:07 PM

#

[Discord functionalities]

As you might have noticed already, some of the chat rooms have been restricted in order to keep the basic moderation functionalities away while Google and other online services such as Discord come back fully online.

We ask you to be civil and comply with Mods' messages as always. We appreciate your understanding and pacience! 🤝

#

Most Discord functionalities are back. You can now get back to enjoying your good ol' Asphalt 9: Legends server. Thanks!

sleek oak Dec 16, 2020, 10:43 AM

#

Hi everyone,
The team is aware of an connection issue affecting some players. We apologise for any inconveniences caused by this while it is fixed. We will keep you guys informed.

sleek oak Dec 17, 2020, 10:58 AM

#

[Legend Pass]

Hello legends,

We have received your reports regarding issues with the Legend Pass in-game, and our team now is working to resolve this as soon as possible. As always, stay tuned for further updates to this through #🔥・hot-topics. Also, thanks for your reports!

sleek oak Dec 17, 2020, 11:16 AM

#

Update
The issues involving Legend Pass should be now fixed.

As always, should still experience any problems in the game, please follow the steps in the pinned messages of #👾-gameplay-issues for reporting purposes or look for personal assistance in the #👨💻-customer-care room.

smoky dragon Dec 18, 2020, 8:27 AM

#

I can't progress with the Legend Pass missions
We're aware that some of you experiencing the problem where completing the conditions for Legend Pass missions won't be counted. We're looking into this and if you're experiencing this issue, please follow the steps from #👾-gameplay-issues

smoky dragon Dec 18, 2020, 1:31 PM

#

Thank you, we got enough examples now. We are currently working on it and will keep you posted.

smoky dragon Dec 18, 2020, 7:27 PM

#

The issue with the Season Pass missions should be fixed now so the next races where you have fulfilled the requirement will be counted. Please note that you might need to restart the game to see it.

#

We're also aware that some of you who have purchased the Full Throttle Legend or Bundle Pass hasn’t received it. We're still looking into this. In meanwhile, if you have been affected by this issue you can get in touch with our Customer Care team or with the store for a refund request.

smoky dragon Dec 21, 2020, 9:37 AM

#

No League rewards in the current Multiplayer series
It's intended that the current Multiplayer Series do not give any end-season Leagues rewards. You can find more about it from the recent #🔗・dev-chat-answer #🔗・dev-chat-answer message

sleek oak Dec 22, 2020, 5:15 PM

#

[Windows]
Our team has become aware of an issue affecting the tutorial that can cause crashes in the game. They are working on a fix. Thank you for reporting!

sleek oak Jan 11, 2021, 8:57 AM

#

[Unleashed events]
You might see an in-game "Event expired" error when trying to race in these events. This is caused by the race's Rank Requirement not being met. You will need to select a car with a higher rank. The team is aware of the pop-up error issue and working on a fix for that. Thanks for your reports!

proper atlas Jan 26, 2021, 2:35 PM

#

Bugatti Divo - Drifting/Physics issues

The issue affecting Bugatti Divo in certain areas of the game is known now by the team and will be fixed in future updates. Thanks for your reports!

sleek oak Jan 28, 2021, 11:13 AM

#

[Season Missions - Episode 7]

As many of you reported, there is an issue in one of the missions on this episode. The good news is that it is getting fixed and it should be resolved soon. As always, we appreciate your reports! 🤝

smoky dragon Feb 3, 2021, 4:12 PM

#

[Windows / Mac] Resolution Scale can't be changed below 80.

This issue has been fixed now. Please restart your game twice and you should see all the resolution options once again.
Thank you for your reports!

sleek oak Feb 4, 2021, 8:09 AM

#

[Graphics' settings]

The team is now aware of an issue affecting the graphics settings in the game where they will be reset to default automatically. Thanks for your reports!

proper atlas Feb 9, 2021, 1:17 PM

#

Masterpiece Released

The event is now re-balanced and should be easier to complete. Thank you for your reports!

sleek oak Feb 10, 2021, 11:51 AM

#

[Suggestions channel]

There was an issue with #758350934983442473 but the channel is up and running again! As always, please only use it for new suggestions and follow the instructions included in there.

sleek oak Feb 12, 2021, 1:34 PM

#

[Multiplayer Rating loss cap]

After the new season's rollout, there was a small issue affecting the new loss cap for rating in a single Multiplayer race. This has now been fixed. Thanks for your reports!

sleek oak Feb 12, 2021, 2:41 PM

#

[Visual issue]

We are aware of an issue affecting the driver with the new Infiniti Project Black S. The team is currently aware of this and working on a fix. In the meantime, please know that racing with the official car paint will not trigger this. Thanks for your reports!

sleek oak Feb 23, 2021, 9:48 AM

#

[Ads in Android]

If you're experiencing crashes while ads are being played in the game, please make sure your Android System WebView app is updated to its latest version. This can be found on your Google Play app. As always, head to #🤖・android-issues for any kind of issue report you might want to share with us.

sleek oak Mar 23, 2021, 8:16 AM

#

[Android crashes/malfunction]

After an update to Android System Webview, many applications are failing for now. The current workaround, as many of you have already discovered, is:

Go to Google Play store
Look for “Android System Webview”
Uninstall the update version of this service to roll back to the default stable version
A complete restart of your device may be required

Thanks for your reports!

sleek oak Mar 24, 2021, 1:22 PM

#

[Skipping part of the track exploit]

There is currently an exploit where some players manage to wreck their cars and skip part of the track, therefore gaining a few seconds.

This is known by our team and will be fixed in the future.

While the issue is live, do not use this to gain an unfair advantage. This can and will be considered an exploit and can lead to game restrictions to your account or the removal of your event entry.

We thank you for sending your reports our way and understanding 🤝

proper atlas Mar 30, 2021, 5:50 PM

#

[NO CONNECTION TO GAME SERVER]

We're investigating this issue right now and will let you know once we have more details.

Update: The issue should be now fixed. Thanks for your reports!

proper atlas Apr 6, 2021, 1:58 PM

#

Hi legends!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: It could happen for the first day or two after you update or install the game on some devices in order to improve the performance in a long run. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race! 🏎️

proper atlas Apr 7, 2021, 11:31 AM

#

ATS Automobili Corsa RRTurbo Stats

The length of the Nitro bar in the car's statistic appears longer than normal. This is only a visual bug that has no impact on the car's performance (it is only a visual aid). The number displayed indicates the correct stats.

sleek oak Apr 8, 2021, 8:00 AM

#

[Freezing while opening ads' rewards]

We're aware of an issue affecting ads' rewards openings. If you tap the reward screen to skip the animation, the game might freeze. The team is aware of this issue now. For the time being, please don't skip the animation so the rewards are opened normally.

Thanks for your reports!

sleek oak Apr 8, 2021, 9:57 AM

#

[Missing chat notification]

We team is aware of an issue affecting the green exclamation mark not being displayed when you receive a new message in the game. Thanks for your reports!

sleek oak Apr 12, 2021, 11:20 AM

#

[SE Imola event]

The team is aware of an issue preventing access to this Special Event and currently working on it. Thanks for your reports and your patience! 🤝

proper atlas Apr 12, 2021, 11:54 AM

#

[Pagani Imola Special Event & Lamborghini SC18 Grand Prix]

Due to technical issues we had to temporary stop the Pagani Imola Special Event & the Lamborghini SC18 Grand Prix. While the Special Event is already back in the game, the Grand Prix will be restarted later this week. We apologise for any inconvenience caused and thank you for your patience.

sleek oak Apr 15, 2021, 3:42 PM

#

[Multiplayer disconnection issues]

Some of you are reporting issues when finishing races on Multiplayer. At this time, the team is aware and looking into it, so no need to report it more than once at this time. However, please add the following information to your first and only report:

Player ID
Device model
Country

Thanks for your cooperation! 🤝

sleek oak Apr 19, 2021, 9:48 AM

#

[Multiplayer disconnection issues]

As you must have noticed since Friday, this issue should be fixed now. If anybody keeps experiencing issues with Multiplayer, please reach out to #👨💻-customer-care for individual assistance.

Again, thanks for your reports, these are really helpful to catch issues early and act upon them. Thanks! 🤝

sleek oak Apr 21, 2021, 12:02 PM

#

[Ads error]

The team is aware of an error that appears after tapping multiple times on the "Watch Ad" button when refilling your car's fuel. The workaround for now is to be sure to only tap the button once when the screen has loaded up completely.

Thanks for your reports!

sleek oak Apr 26, 2021, 11:07 AM

#

[Imola Special Event - Stage 15]

The Barrel Roll condition for this stage has been lowered to 2, as performing 3 with Touch Drive was too difficult. Thanks for your reports! 🤝

sleek oak May 17, 2021, 8:21 AM

#

[Ferrari 488 Challenge Evo - Elite Grand-Prix rewards]

We are aware that the delivery of this event's rewards is delaying for some players. Please note that everybody will receive the appropriate rewards, while it make take longer than usual for some of you. Don't worry, keep playing normally and you will receive them. Also, if you have already contacted Customer Care, they don't have a tool to make the claiming of these rewards faster, so there's no need to keep replying to your open tickets for now.

Thanks for your patience! 🤝

smoky dragon May 18, 2021, 1:35 PM

#

[Didn't get a reward after finishing watching an ad]

We've noticed that there might a problem receiving rewards after watching an ad and already investigating this.
Thank you for your patience and our apologies for any inconvenience caused.

smoky dragon May 18, 2021, 2:44 PM

#

The issue mentioned above should be fixed now. Thank you everyone for your reports!

smoky dragon May 18, 2021, 6:16 PM

#

Thank you. We are double-checking an issue where you are not getting rewards after watching an ad.

sleek oak Jun 2, 2021, 7:29 AM

#

[Screen issues - Android]

We are aware of an issue affecting Android users and causing the screen to show one or two black bars at the sides of the normal game display. While there is a workaround being shared in the issues channels for some device brands, our team is aware of this and investigating further.

Thanks for your reports and your patience! 🤝

proper atlas Jun 2, 2021, 8:47 AM

#

[Lamborghini Murcielago LP 640 Roadster]

The stock stats of the Lamborghini Murcielago LP 640 Roadster have been slightly adjusted. However, the overall car performance will not change.

proper atlas Jun 2, 2021, 9:18 AM

#

Hi legends!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: It could happen for the first day or two after you update or install the game on some devices in order to improve the performance in a long run. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

if you will come across a new issue, please use #🍏・ios-issues #💻・macos-issues #🤖・android-issues #🖥・windows-issues chat rooms and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race! 🏎️

sleek oak Jun 2, 2021, 10:07 AM

#

[Android crashes]

We are aware of crashes affecting the Android platform after the update. This is being looked at by the team at the moment and we will provide further updates as soon as possible.

We thank you for your reports and your patience 🤗

sleek oak Jun 3, 2021, 7:42 AM

#

[Windows - Freezing while opening ads' rewards]

Our team is working on a fix for an issue freezing the game while skipping the card pack rewards from ads. For now, please avoid skipping the animation.

Thanks for your patience! 🤝

sleek oak Jun 4, 2021, 8:29 AM

#

[iOS - Unavailable ads]

If you are unable to watch ads since the update on your iOS game, please reinstall it completely as this should fix the issue. For any further individual assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

sleek oak Jun 4, 2021, 9:22 AM

#

[Legend Pass]

Some of you weren't able to find the Legend Pass in the store. This should now be fixed. Please report in the issues channels any further issue you might have.

smoky dragon Jun 4, 2021, 12:03 PM

#

[Android] Hotfix aiming to fix the game crashes and screen issues will soon available in your app store.

sleek oak Jun 4, 2021, 1:15 PM

#

[Season Mission - Perform 360s in Car Hunt Events]

The team is aware and investigating an issue affecting the goals tied to Car Hunts shown on the Special Event screen. As for now, there is no need for further reports on this.

We thank you for your reports, as always! 🤝

sleek oak Jun 10, 2021, 7:30 AM

#

[Special event green notification]

We are aware of an issue affecting the Special Event tab in the main menu where you can see a green notification that won't go away. The team is investigating this. Thanks for your reports and patience!

proper atlas Jun 14, 2021, 6:53 AM

#

[Trion Nemesis Event]

The event was not available this weekend, but do not despair! It will be back in the next one!

smoky dragon Jun 22, 2021, 4:39 PM

#

**[Windows] **

We're investigating an issue where some of you might have all game events missing. Make sure to follow the #🖥・windows-issues chat room where we will keep you posted.

smoky dragon Jun 23, 2021, 1:22 PM

#

smoky dragon **[Windows] ** We're investigating an issue where some of you might have all ga...

The issue with missing events on Windows mentioned above was fixed.
We apologize for any inconvenience caused and we would like to thank you for your patience.
Now that technical works on the track are finished, we'll see you in the race! 🏎️

sleek oak Jun 29, 2021, 9:27 AM

#

**[Windows] **

The team is investigating an issue preventing players from accessing events. Please follow the #🖥・windows-issues chat room where we will keep you posted.

sleek oak Jun 29, 2021, 11:33 AM

#

sleek oak **[Windows] ** The team is investigating an issue preventing players from acces...

This issue should be fixed now. Please let us know in #🖥・windows-issues if you experience any further issues.

sleek oak Jul 13, 2021, 10:53 AM

#

[Bastille day event]

There was an issue with the Time-Limited event for the Bastille day. This has been fixed now and you should be able to see a new leaderboard. Thanks for your reports!

proper atlas Jul 22, 2021, 11:02 AM

#

Android [Heatwave Season Update - Android]

The upcoming update will require re-downloading the whole game data. Make sure you are connected to your preferred and trusted network before initiating a download of this size.

sleek oak Jul 23, 2021, 8:35 AM

#

[Windows Controller Issues]

Thanks for your reports! Our team is aware of issues affecting controller driving and investigating as we speak 🤝

proper atlas Jul 27, 2021, 3:31 PM

#

[Windows Controller Issues]

Thank you for reporting the controller issue -- the team is working on the fix, however it won't be available until the next update. Meanwhile, to improve the drifting with the controller, change the sensitivity to 100%. We are sorry for any inconvenience caused.

sleek oak Jul 30, 2021, 8:54 AM

#

[Windows - Controller Issues]

This issue should be resolved now after a fix was pushed to the game. Thanks for your reports and patience! 🤝

proper atlas Aug 3, 2021, 2:47 PM

#

[Lamborghini SC20 Grand Prix]

With the next update the Lamborghini SC20 decals will be updated to the correct ones. Check out the images to see the upcoming versions!

#

#

proper atlas Aug 9, 2021, 3:48 PM

#

The upcoming hunts will work as follow:

Car Hunts that are found in Special Events section last until the Car Hunt Riot is finished;
Car Hunts in Daily Events last until the Car Hunt Riot starts.

sleek oak Aug 30, 2021, 9:56 AM

#

[Hennessey Venom F5 Special Event]

We have reduced the necessary conditions to unlock card packs from 350 to 300!

sleek oak Sep 8, 2021, 1:14 PM

#

[Windows - Hennessey Venom F5 Special Event]

The team is aware of some players experiencing issues to purchase Hennessey Venom F5 card packs and investigating them. Thanks for your reports and patience! 🤝

sleek oak Sep 16, 2021, 2:32 PM

#

[Venom F5 Special event]

Please note that the Venom F5 Special Event will now finish next Thursday, September 23rd, instead of Friday, September 24th, as originally scheduled.

For Windows only: There were some players unable to purchase card packs for the Venom F5 Special event. A fix has gone live now. If you were affected and are still unable to purchase these packs, please send me a direct message.

sleek oak Sep 21, 2021, 3:41 PM

#

[Connection issues]

Our team is now aware of some connection issues to the game servers and working on a fix. Thanks for your reports and patience! 🤝

EDIT: This issue was fixed shortly after your reports. Thank you!

proper atlas Sep 27, 2021, 7:39 AM

#

[Sync Issues]

🐛 🔨 We are looking into the issues with game synchronising (as shown as in the video below or similar). In case you are experiencing those please provide the following:

player ID
platform [Win, iOS, Android, Xbox]
when is the problem occurring
time / date of the issue (please add the time zone)
Thanks for your cooperation! 🙂

Please report them directly in this thread: https://discordapp.com/channels/464007189741305856/469514333823434752/890160018278739978

#

sleek oak Oct 1, 2021, 8:05 AM

#

[Credits Heist]

The Credits Heist event is up now. Thanks for your reports! 🤝

sleek oak Oct 1, 2021, 1:26 PM

#

[Syncing issues while navigating ranked events menus]

Hello Legends, this should no longer be an issue on Android. Please let us know if you still experience those problems.
The fix for other platforms is still being developed, we will inform you once they are ready. Thank you for your patience.

proper atlas Oct 4, 2021, 7:59 AM

#

[Multiplayer Disconnections]

We are investigating this issue. Please join the thread in case you are experiencing disconnection either when racing or loading the race: https://discordapp.com/channels/464007189741305856/469514333823434752/894493394057961502

sleek oak Oct 4, 2021, 1:52 PM

#

[Syncing issues while navigating ranked events menus]

The iOS, MacOS and Android versions of the game should be no longer experiencing the syncing issues while navigating ranked events menus. If you are still experiencing these, please let us know so in your platform's issue channel.

sleek oak Oct 8, 2021, 10:41 AM

#

[Ads Issues]

Our team is now aware of some issues affecting the type or amount of rewards you might receive when watching ads in the game. Thanks for your reports and patience 🤝

sleek oak Oct 11, 2021, 7:29 AM

#

[iOS - Devices' temperature]

We received reports about some iOS devices heating up more than usual when playing the game. Our team is investigating this and working on a fix.

Thank you for reporting! 🤝

sleek oak Oct 22, 2021, 8:23 AM

#

[Android - Stability Issues]

We released a new update for Android yesterday that aims to improve game stability. Please update your game to the latest version if you are experiencing issues on Android.

sleek oak Oct 25, 2021, 7:44 AM

#

[Ads issues]

Some players are reporting issues with ads not being available in their games. If you are experiencing this, please post on #902100143669665792 , thanks! 🤝

proper atlas Oct 25, 2021, 8:57 AM

#

[Finish race in Scotland with RAESR Tachyon Speed]

Due to unforeseen adverse weather the roads in Scotland were temporarily flooded and not available for racing. As the storm has finished and the water has dried up they should become available again.

proper atlas Oct 25, 2021, 10:42 AM

#

[Epic Import Parts pack]

The content of the pack is now correct - thanks for reporting the issue welldone

sleek oak Nov 17, 2021, 8:20 AM

#

[Sound issues]

Hello racers!

We have received a few reports about sounds working a bit strangely after the last update. As we have heard different variety of issues and in several places in the game, we would like for you to share here what you are experiencing along some details. Please join the thread active on #👾-gameplay-issues and follow the report guidelines included there.

Thank you!

proper atlas Nov 18, 2021, 11:27 AM

#

[Black Friday Season]

We have just updated the article by adding information about the exclusive Legend Pass reward: https://gmlft.co/A9-BF-Season
The Legend Pass has not been yet activated in the store. We will let you know once it happens!

EDIT: The Legend Pass is now available. celebration

sleek oak Nov 19, 2021, 10:48 AM

#

[Event type]

Despite being in the Special Events tab of the general menu, you need to refer to the individual tags of each event to know which type of event you're playing and how they count towards LP Missions.

sleek oak Nov 19, 2021, 11:27 AM

#

[Xbox - Purchasing issues]

We have received your reports and the team is working to resolve any purchasing issues you might be experiencing right now. We will keep you updated through #🔥・hot-topics and the individual Customer Care tickets you might have already opened.

Thank you 🤝

sleek oak Nov 25, 2021, 1:20 PM

#

[Black Friday Showcase - LP mission from Episode 02]

Some of you have asked how to complete the mission that reads: "Perform shockwave knockdowns in "Black Friday Showcase" events: 0/20"

The event where you will be able to complete this will be activated soon. Don't worry, as you will have plenty of time to complete this mission!

sleek oak Nov 29, 2021, 9:22 AM

#

[Ads issues - Huawei]

We are aware of players on Huawei devices experiencing issues with the in-game ads.

Our team is investigating this issue.

Thanks for your patience!

proper atlas Dec 1, 2021, 9:01 AM

#

[Pininfarina Battista Special Event Conditions]

We have adjusted the Special Event Conditions to the following:

Stage 6 - 70 to 60
Stage 7 - 100 to 75
Stage 8 - 115 to 100
Stage 12 - 200 to 180
Stage 13 - 230 to 200
Stage 14 - 250 to 220
Stage 15 - 275 to 240
Stage 16 - 285 to 270

Thank you for your feedback and good luck in the event! ⭐

proper atlas Dec 3, 2021, 1:48 PM

#

[Chevrolet Corvette C7.R Key Hunt]

Beating the race time of 48 seconds now gives you two card packs instead of one!✨

sleek oak Dec 9, 2021, 8:37 AM

#

sleek oak **[Ads issues - Huawei]** We are aware of players on Huawei devices experiencin...

[Ads issues - Huawei (UPDATE)]

The issue that was affecting ads on Huawei devices should be now fixed. Thanks for your patience!

If you are still experiencing any issues, please let us know in #🤖・android-issues

sleek oak Dec 10, 2021, 4:31 PM

#

sleek oak **[Ads issues - Huawei (UPDATE)]** The issue that was affecting ads on Huawei d...

It seems that there are players still experiencing issues with ads from Huawei devices. It is possible that the issue is not fully solve until a new update is rolled out very soon. We'll keep you updated here. As of now, the team is aware of your reports. Thanks for sending them through! 🤝

sleek oak Dec 14, 2021, 4:42 PM

#

sleek oak It seems that there are players still experiencing issues with ads from Huawei d...

[Ads issues - Huawei]

The issue that affected ads on Huawei devices should now be fully solved.

Thanks for your patience and reports!

sleek oak Dec 15, 2021, 12:43 PM

#

[Windows - Multiplayer]

We are aware of your reports regarding Multiplayer syncing issues with the end-of-race leaderboard. The team is investigating this at the moment.

Thanks for bringing this to our attention! 🤝

sleek oak Dec 16, 2021, 11:12 AM

#

[Windows - Multiplayer (UPDATE)]

The issue reported yesterday with end-of-race syncing and lag issues should be resolved now.

Thanks for your patience and reports!

sleek oak Dec 17, 2021, 10:02 AM

#

[Elite: Class A event - Car Filter issue]

There was an issue with the car filter and configuration of this event. It should be resolved shortly in your games.

Thanks for your reports! 🤝

shadow root Dec 22, 2021, 3:12 PM

#

**[Multiplayer - Can't select cars from other leagues other than Bronze] **

We are trying a new format that allows players to focus on mastering their skills with a particular class of cars so as you go up in league you are facing players who have real driving skills even with lower class car, so that's intended for this Multiplayer season.

sleek oak Jan 10, 2022, 10:43 AM

#

[Server connection issues]

The team is aware of issues currently being experienced by players trying to access the game. The team is working to identify the issue and resolve it as soon as possible.

Thanks for your reporting and patience! 🤝

sleek oak Jan 10, 2022, 12:20 PM

#

sleek oak **[Server connection issues]** The team is aware of issues currently being expe...

UPDATE:

The game should be accessible again. Thanks for your patience and understanding!

sleek oak Jan 25, 2022, 10:29 AM

#

[Windows - Connectivity issues]

The team is aware now of connectivity issues being experienced by Windows players. We're working to resolve this as soon as possible. Thanks for your reports and patience!

sleek oak Jan 25, 2022, 11:37 AM

#

sleek oak **[Windows - Connectivity issues]** The team is aware now of connectivity issue...

UPDATE:

This issue should be resolved now. Thanks for your patience!

sleek oak Feb 8, 2022, 12:26 PM

#

[Race 5 - British Tour Career Season]

We are currently aware of an issue affecting the time goal of the race 5 within the new British Tour Career Season. Our team is working to resolve this as soon as possible.

Thanks for your reports! 🤝

proper atlas Feb 8, 2022, 5:17 PM

#

[Bugged Club ID]

The Club ID is currently not displayed correctly in the My Club section. You can see the correct ID if you tap on the cog icon right underneath.

sleek oak Feb 9, 2022, 8:05 AM

#

[Car Filter - Credits Heist]

The team is aware of an issue that prevents players to use the Car Filters properly on Credits Heist events.

Thanks for your reports! 🤝

sleek oak Feb 9, 2022, 12:27 PM

#

[Synchronizing issue]

The team is investigating an issue affecting all platforms where the game will synchronize with the server interrupting normal gameplay in certain menu screens. This can affect several aspects of the game including Multiplayer starts or menu loading times.

We thank you for your reports and patience!

sleek oak Feb 11, 2022, 11:17 AM

#

[Connectivity issues, lack of response, menu lagging]

The team is currently aware of the issues that you are all experiencing across all platforms. We understand that this is heavily impacting your ability to play the game at this time and we're sorry to hear about your current gaming experience.

Rest assured that the team is trying their best to bring back the normal playing experience as soon as possible, and also monitoring your feedback along this whole process to make sure that the resolution is also satisfactory for you.

Please feel free to express your feedback in a respectful manner on the different channels. As per the issue-reporting channels, please only post once per issue, in order to make our vigilance system work properly.

Thanks for your patience!

smoky dragon Feb 11, 2022, 11:38 PM

#

sleek oak **[Synchronizing issue]** The team is investigating an issue affecting all plat...

We have applied a first fix which has reduced the synchronization time while we're preparing the final solution for this issue. Thank you for your patience, and our apologies for the inconvenience caused.

smoky dragon Feb 13, 2022, 6:27 PM

#

[Connection Error]

Some of you might have experienced a connection in the last half an hour when tried to start the game. The connection error is no longer happening, you can now retry logging into the game. Our apologies for the inconvenience caused.

sleek oak Feb 16, 2022, 12:07 PM

#

[Club Milestones issue]

Hello Racers!

We have been receiving reports from players not able to claim Club milestones since the new season started.

If you are affected by this, could you please share the following here? #943478079668506624

Player ID
Platform
Have you been able to claim any milestones after the issues started?

Thank you!

proper atlas Feb 18, 2022, 12:31 PM

#

[Lotus Emira Event]

Last week we have reduced the price of the event to 2 tickets due to issues occurring when playing it. The problems are not persisting anymore, therefor the amount of tickets needed to race in the event is back to normal (3).

proper atlas Feb 18, 2022, 3:39 PM

#

sleek oak **[Club Milestones issue]** Hello Racers! We have been receiving reports from ...

[Club Milestones issue]

We’re investigating issues related with the Club Milestones. We will get back to you once we have more news regarding this problem. We appreciate everyone’s patience.

sleek oak Feb 22, 2022, 4:47 PM

#

[Club Milestones Issue]

The fix for this issue is being rolled out now. If you haven't received the missing milestone rewards, please wait a few hours.

Thanks for your reports and your patience on this 🤝

sleek oak Feb 24, 2022, 2:02 PM

#

[Customer Care waiting times]

Due to unforeseen circumstances outside of our control, our Customer Support teams are unable to perform at full capacity & delays in response times are to be expected now & during the following days. In the meantime, you can visit our Self-Help Portal: https://gameloft.helpshift.com/hc/en/15-asphalt-9/

Asphalt 9 — Gameloft Technical Support and Help Center

Are you looking for help with Asphalt 9? Learn more about Account, Known Issues, Career Mode, Clubs, Events, Gameplay, Garage and cars, General, In-game currency, Multiplayer, Shop, Legend Pass.

sleek oak Feb 25, 2022, 9:00 AM

#

[Elite Class C - Wrong Car]

We received your reports about the wrong Lamborghini car added to this event. We have now corrected this and the Lamborghini Gallardo LP 560-4 is currently live in the solo rewards of this event.

Thanks for your reports! 🤝

sleek oak Feb 25, 2022, 10:47 AM

#

[Multiplayer McLaren Senna GTR (MP2]

We are aware of some players not being able to participate in the new McLaren Senna GTR Multiplayer event. The team is currently looking into this. Please log your details here if you are affected: https://discord.com/channels/464007189741305856/946718007407820830

sleek oak Mar 10, 2022, 1:59 PM

#

[Multiplayer issue]

We are currently aware of an issue preventing players from playing Multiplayer normally. Our team is now aware and investigating.

Thank you for your reports! 🤝

sleek oak Mar 10, 2022, 4:54 PM

#

sleek oak **[Multiplayer issue]** We are currently aware of an issue preventing players f...

This issue should now be resolved. Anybody still experiencing issues, please use the issue channels to send your report.

Thank you!

sleek oak Mar 21, 2022, 4:57 PM

#

[Legend Pass Mission (Episode 5) - Pagani mission]

We've received some reports from players that are not able to complete the Pagani mission. The team has removed the car condition now.

Thanks for your reports! 🤝

sleek oak Mar 22, 2022, 3:55 PM

#

[Windows - Connectivity issues]

The team is aware of an issue preventing normal connection to the game servers. They are working to fix this as soon as possible.

Thank you for your reports! 🤝

shadow root Apr 5, 2022, 7:51 AM

#

[Android - Error 4-1]

The team is aware of the Error 4-1 and working to fix it. Make sure your progress is synced.
How to fix it on Android: Close the game, go to Settings -> Applications -> Applications (where you see all of them) -> Find Asphalt 9: Legends from the list and click on it -> select Storage -> Press to Clear Data.

Thanks for your reports and enjoy the game!

sleek oak Apr 6, 2022, 7:09 AM

#

shadow root **[Android - Error 4-1]** The team is aware of the Error 4-1 and working to fix...

Please make sure your progress is synced with Google Play / Gamecenter / Facebook / Xbox before trying the workaround, as you might lose access to it otherwise.

proper atlas Apr 7, 2022, 9:36 AM

#

[Error 4-1]

The hot-fix is now live in** all the stores**! Once you have updated the game to the latest version, please access the game and when you see the 4-1 error, tap on "Retry".

You might need to restart the game or the device if the issue persist.

sleek oak Apr 13, 2022, 12:55 PM

#

[Ad crashes - Android]

Hello, we are aware of some players experiencing crashes when trying to watch ads. The team is currently investigating.

Thanks for your reports! 🤝

sleek oak Apr 14, 2022, 10:47 AM

#

sleek oak **[Ad crashes - Android]** Hello, we are aware of some players experiencing cra...

Hello Legend!

If you are experiencing crashes on Android, we have a workaround that might be able to solve the fix for that is released.

Please go into your device's Settings > Apps > Asphalt 9 > Alarms & Reminders > Set "Allow settings alarms and reminders" ON

Thank you! 🤝

sleek oak Apr 28, 2022, 12:47 PM

#

[Android update issue]

A new Android hotfix was published today, and the team has learnt of an issue that prevents players from accessing the game.

For those of you that haven't installed this update yet, please don't. We will let you know when it's safe to do so.

If you are affected already, please note that our team is currently investigating and trying to solve the issue as soon as possible. We thank you for your patience and understanding 🤝

smoky dragon Apr 28, 2022, 7:35 PM

#

sleek oak **[Android update issue]** A new Android hotfix was published today, and the te...

A new hotfix has been released on Google Play to address this issue. You can now update your game as this hotfix will also fix game crashes when trying to watch ads.

Thank your patience and our apologies for any inconvenience caused. We hope you can now enjoy the game, so we'll see you in the race! 🏎️

sleek oak May 5, 2022, 9:58 AM

#

[The Clash - Matchmaking]

We have seen reports of Clubs not being matched in the first Clash once the Warm-Up phase ended and the team is investigating as we speak.

Thanks for your patience! 🤝

sleek oak May 5, 2022, 11:01 AM

#

sleek oak **[The Clash - Matchmaking]** We have seen reports of Clubs not being matched i...

The issue has been resolved and you should be able to see your match if you restart your game.

Thanks for your patience! Happy racing! tire

sleek oak May 5, 2022, 3:51 PM

#

[Episode 05 - Legend Pass missions]

Some conditions involving Knockdowns in the Episode 05 of the Legend Pass missions have been adjusted based on your feedback.

Thanks for your passion and commitment to the game! nine

sleek oak May 6, 2022, 2:34 PM

#

[Club Chat issue]

We are aware of an issue causing Club chat messages to disappear after a while. The team is currently investigating and hoping to resolve this as soon as possible.

Thank you for your reports 🤝

proper atlas May 9, 2022, 8:27 AM

#

[Windows - Sync Issue]

The team is aware of a synchronization issue affecting the Windows platform. Thanks for your reports, we will update you once we have more information to share.

proper atlas May 9, 2022, 6:05 PM

#

[Windows - Sync Issue]

The synchronization issue is now fixed - we're preparing compensation for the affected players. Thank you for your patience.

EDIT: The compensation gift is now being sent to all the affected players. You will be receiving 300 tokens, 300.000 credits and 5 cardpacks of the BRABHAM BT62. Please bear in mind it might take some time before the gift is delivered to your account.

shadow root May 25, 2022, 11:56 AM

#

[The Clash - Rewards]

The Clash season leaderboard's results are being calculated. You'll receive the rank rewards this Friday.
Thanks for your patience. 🤝

proper atlas May 30, 2022, 10:53 AM

#

[Season Mission]

You can now complete the Season Mission requiring the ** Tushek TS 900 Racer Pro** in the 'New generation: Legacy" Daily Event where they already have a free try of the car. Enjoy!

shadow root May 30, 2022, 10:57 AM

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[Lamborghini Countach LPI 800-4]

The Key for the Lamborghini Countach LPI 800-4 will be obtainable at tier 50 in the Legend Pass, though you will not be able to skip the tiers at this time. To reach that tier and complete all the missions, you'll have to star up some of the required cars.

The car will have its own Special Event in the upcoming month and special offers in the shop (unlocked when reached Special Event conditions) that will help you max out the car. Owning the Lamborghini Diablo GT will be a requirement to access this event. The Lamborghini Diablo GT will be available in the shop with token packs. Check out the Legend Pass to win extra blueprints.

Stay tuned for more information.

eternal quarry Jun 2, 2022, 1:28 PM

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**[Legend Pass]
**
Hi everyone!

We've been reading your comments, and we want to assure you that we're listening. We know that many of you are unhappy with how things are going with the current Legend Pass.

As you've noticed, this season's Legend Pass is shorter than usual. But it's important to note that the Legend Pass car is way stronger than in previous seasons. Note that during this season you'll have events and sources to unlock the cars of the season.

We've got something extra special planned for the end of the season, and we can't wait to share it with you. Stay tuned.

sleek oak Jun 8, 2022, 9:36 AM

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[Android - 60 FPS]

The team is aware that the 60FPS feature disappeared for some devices. The team is aware and checking this issue right now.
Thanks for your reports 🤝

sleek oak Jun 8, 2022, 11:14 AM

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sleek oak **[Android - 60 FPS]** The team is aware that the 60FPS feature disappeared for...

This should now be resolved. If the issue is persisting for you, please post on #🤖・android-issues with your player ID and device model. Thank you!

shadow root Jun 16, 2022, 11:41 AM

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[Club Season]

The time displayed in the Club Season was not correctly displayed. The club season has already finished. Sorry for the inconvenience.

eternal quarry Jun 16, 2022, 8:50 PM

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**
[Club Season]**

The Club Season has ended today and unfortunately, the remaining time for the season was incorrectly displayed, for this reason a lot of players were still expecting to be able to play and complete the milestones. We sincerely apologize for any inconvenience caused.

We know it's annoying to have this happen, and we're sorry. We'll do our best to prevent it from happening again in the future, and to help make up for this inconvenience, we've decided to send a compensation to everyone.

Keep an eye out, shortly you will receive:

**- 300 tokens.

5 Lamborghini Diablo GT Blueprints.**

In addition to the mentioned compensation, players who have reached the Garage Level 17 and 18 will receive** one Epic Import Part for the Lamborghini Sesto Elemento.
**
The compensation will be available for your to claim unti**l June 23rd at 10:00 GMT
**
Thanks for your understanding.

**Edit: ** As we noticed some issues we stopped the distribution of the compensation. But there is nothing to worry about, for those who did not receive it yet, it will be re-distributed tomorrow.

Edit 17/06 at 11:31 CEST - We started the process of sending the compensation. Everyone should receive it this time.

sleek oak Jun 17, 2022, 9:33 AM

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[Looper Prix - Ghost issue]

We are investigating reports about the ghost not visible in some Looper Prix races and the timer of the Ghost not being reliable.

Thanks for your reports and we apologize for the inconveniences this might cause while it is fixed 🤝

sleek oak Jun 17, 2022, 12:55 PM

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[Lamborghini Sesto Elemento SE - Stage 5]

Some of you reported that after the required car was changed in this stage the time conditions were too difficult, so this has been adjusted now.

Once again, thanks for your feedback! 🙇‍♂️

sleek oak Jul 6, 2022, 11:24 AM

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[Legendary Hunt: Arash AF10]

Due to a display issue with the ending time of this event, this event was still active after the Raging Bull season ended. We have corrected this as the event correct end time was today.

We apologize for the inconveniences and confusion this might have caused.

sleek oak Jul 6, 2022, 1:17 PM

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[Anniversary Season - First Legend Pass tier]

Some players experienced an issue with the first tier of the Legend Pass where they didn't receive the rewards for its completion. We are looking into this and we will be gifting the missing rewards as soon as possible.

If you are not seeing the Legend Pass currently in your game this is normal. The Legend Pass is still in the process of being activated worldwide.

Thanks for your reports! 🤝

shadow root Jul 7, 2022, 10:43 AM

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[Legendary Hunt: Arash AF10]

Due to the missing days in the Legendary Hunt, we want to compensate all the players affected by this issue.
With this said we are going to:

Compensate the Raging Bull Season Legend Pass owners with a Legendary Hunt from the 7th of July to the 9th of July and a Riot since the 9th until the 12th of July.
Compensate all the previous Legend Pass owners with 3 blueprints of the Arash AF10 [the blueprints will be gifted at the end of the week]

Thanks a lot for your patience and sorry for the inconvenience caused!

sleek oak Jul 8, 2022, 12:04 PM

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[Club leadership changes]

We've seen reports from players that had their Club leadership changed. Our team is currently investigating this.

Thanks for your reports! 🤝

sleek oak Jul 11, 2022, 12:12 PM

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[Volkswagen W12 Coupé packs]

These packs were displaying conditions incorrectly. They are being updated and this issue should be fixed in your games very shortly.

Thanks for your reports!

sleek oak Jul 18, 2022, 7:13 AM

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[Season Pass Episode 02 mission - Finish in first in multiplayer]

The team is aware of the issue that prevents players from completing this mission. In order to guarantee everybody gets the Legend Points (LP) from this mission, we'll add an additional one on Episode 03 that requires no effort to complete and gets you the missing experience.

Thanks for your reports and patience! 🤝

*An additional Blueprint will be also added to the final reward of Episode 03 to compensate those players that couldn't complete Episode 02 fully.

sleek oak Jul 20, 2022, 2:18 PM

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[Windows - Connectivity issue]

The team is currently aware of an issue affecting Windows players that are unable to access the game.

Thanks for your patience while this is solved!

shadow root Jul 22, 2022, 8:06 AM

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[Koenigsegg Jesko Missions in the Legend Pass]

Based on your feedback, we've modified the missions by removing the Koenigsegg Jesko condition.

Thanks for your feedback! 🤝