🍏・ios-issues

[vernal pecan]

question 2: idk checking

3. I know

[drifting latch]

so - region issue?

[vernal pecan]

nope, not an issue at all

it's being tested, rolled out to a small percentage of players

more will have it soon

[drifting latch]

oh, thanks

[naive violet]

You know what b and s means? That’s why it’s banned here… very strict rules on this server

[reef lantern]

If it is means what I think it means gl dunno what they're doing, they're literally racing against themselves (tell me in dm what it means pls)

[vocal wing]

I currently can’t get on… my internet is good and everything… I am also up to date on updates my ID is 45da56

[vernal pecan]

Please contact #👨💻-customer-care

[mighty fern]

@vernal pecan I have a question would it be possible for me to have the daily pass added. A few a my club members have had it added recently. Am I in the right place?

[vernal pecan]

We cannot manually add users in the test pool, sorry. You will have access to it soon enough.

[gilded aspen]

To escape turn off touch drive in top left corner and steer all the way to the right

[true lake]

nah i just left lmao, cuz no more point i wouldnt be getting any tokens anymore cuz took too much time

[toxic wing]

Hi, I want to know that why there is no 120 fram choice for my M1 iPad Pro?

[azure cape]

Middle three events in daily events, have you updated the game recently? If you’ve not updated the event may not show but the shop works differently and would show the car.

[mystic pond]

This is a mistyped right? 1 token only???

[vernal pecan]

It's a mistake yes.

[vernal pecan]

#🔥・hot-topics

[neon harbor]

@vernal pecan why server maintenance never have notification before shutdown

[vernal pecan]

We didn't know in advance

[neon harbor]

3 years is same

👎

@vernal pecan Can you advise the maintenance team need notification before shutdown action

[vernal pecan]

I will let them know

[neon harbor]

Thank you for your help

[hollow coyote]

What happened @fringe lantern @chilly tide ?? If it’s not a bug, it’s a huge disappointment.

[vernal pecan]

#🔥・hot-topics

[mellow wasp]

bro I got flagged for “spamming”

☠️

For posting this in the off topic channel

[drifting latch]

My manual controls stopped working. Neither the tap to steer or the tilt to steer work anymore. I though it was just on my Pininfarina but I wanted to make sure that it didn’t happen to the other cars as well, and when I tested my Dodge Challenger then it wrecked because the manual controls on it didn’t work as well. Touch drive does work but manual controls are better for me so is there anyway I could fix this?

[drifting latch]

Ight, I got this fixed by uninstalling and installing the app again.

[ruby lintel]

the controls not working has been a thing for quite a while now

[drifting latch]

Ah, okay.

[neon harbor]

@vernal pecan can you help to check and confirm the event request number of task complete is correct or not, because even I clean all of state in front until now the event must need the new rubbish car up to 4 stars. This setting is not reasonable.

[naive violet]

It’s correct, you need every car max to progress in SE

[keen lintel]

connection error in multiplayer and my internet is fine, several times it takes me out

[atomic cargo]

I can’t edit my club! I made the club so why can’t I edit it? Please help someone

I can’t tap it, it’s greyed out

[crude palm]

@vernal pecan Hi, I'm trying to buy the Daily Events pass on my iPhone and each time it says [Purchase Transaction failed, error 0 - 0 - 2 - 1 --300 ], do you know what that means for me?

[small sigil]

Hello
Hope you are doing well.
I ve never been able to play multiplayer races on my iphone.
Always saying server problem… everything is working well.
Tried both 4g and wifi 🤷‍♂️

Any ideas?

[vernal pecan]

Does this still occur?

[vernal pecan]

Hi, could you share a video?

[azure cape]

Something weird has happened on the Legend Pass, successfully bought, unlocked F50, I’ve now completed 19 levels and the rewards show that 20 blueprints have been awarded but my F50 shows only 19 blueprints received? I’m currently 19 out of 35 on two-star and I won’t complete two star with the rewards that are left…

[vernal pecan]

Contact customer care, they will check and deliver the bps if indeed they were not given

[small sigil]

I can upload some screenshots

[vernal pecan]

Hm, this could have a multitude of causes. Would be best to contact customer care using the in-game button and they will gather all necessary data to identify the cause

Thanks!

[crude palm]

I fixed it, Thanks!

[vernal pecan]

Nice

Glad to hear it mate

[azure cape]

Thanks, will do.

[naive violet]

Redundant buttons to close this window

And why are there new player IDs?
If it’s for cross-platform, you could’ve simply add ios-/win-/and- in front

[sturdy frigate]

I can’t update my game even though the icon has already changed in the App Store

[naive violet]

Apple Music ad just shows black screen. Can’t close it, only get lead to AppStore. Need to force close the game and restart

[unique kestrel]

Why did you change the player ID 🧐

[naive violet]

I KD around 6 cars and performed 5+ 360s, still didn’t get the reward

[shy lance]

I assume they changed IDs because if it becomes cross-platform there would be same IDs from different platforms.

[naive violet]

Yeah, that’s also my thought. But they could simply add a prefix (what they did now) to identify each id based on its platform

[shy lance]

The old ID was a hexadecimal number (only characters from 1 to F), so I don't think they can add any prefix to it. Depends on data type.

Btw, the new ID is just the old ID with numbers added by 2 and characters shifted two positions on the alphabet. E.g. 1234AB becomes 3456CD.

[warped portal]

The task is 0 360s, though.

[naive violet]

Oh, so why don’t they just write „no 360“ like they do with „no wreck“?

[warped portal]

🤷🏻‍♂️. If it were easy to understand and correct, it wouldn’t be Asphalt 9.

[shy lance]

That event is meant to be a troll. Beat race time: 59:00s which is 59 minutes.

[lucid gazelle]

@vernal pecan
Hey Codin, similar problem from the last season. Whenever the game gets a new season on facebook cloud, the controls just disappear. I play on ios browser.

[dreamy raft]

[earnest raptor]

@vernal pecan Facebook login doesn’t work for some players anymore. How to fix?

[uneven saddle]

@vernal pecan
My device is ipad 9th gen and is updated to ipad Os 16.4
The graphics looks low quality
It wasn’t like this before the update
Pls do something
Before my graphics were looking more realistic

[umbral urchin]

Hello, got a question, on the legend pass chapter 2 I can't pass the mission, since it asks to complete D Pro in Career mode which I already completed, is there a chance to complete it?

[thorny warren]

@vernal pecan facebook and game centre log in is not working
Issue ?

[vernal pecan]

investigating

[uneven saddle]

@vernal pecan
Pls see into the matter

[tall canyon]

Playing A9 has made my phone heat up too quickly now. It wasn’t like this before. The iPhone 13 is what I use

[uneven sigil]

@vernal pecan can't finish winning rep for team daily goal

[uneven sigil]

Update: can't even win reps for team. Even if I finished the other daily goals

[gritty otter]

@vernal pecan blueprint still the issue still says 0/0 after update

[uneven sigil]

Never mind it's normal now I finished this goal and I can win rep for team.

[crude palm]

@vernal pecan Is there supposed to be no Bolwell Packs in the store? There's a car hunt for it rn and supposedly there are packs for it just like the Drako had? but it's not there?

[wraith jewel]

i think 0 360s means no 360s allowed

[slender flax]

I play the Mac version of A9 and since the update it's been stuttering, having slight drop frames, I can't use the trackpad gestures in the game and when clicking the ESC button to pause the game, not only pauses but now it exists full screen. I restarted the game and downloaded the game back again but its still not fixed 💀 Anyone with the same issues??

[hoary geode]

#💻・macos-issues

[tough rampart]

Hi @gilded pagoda , I have been getting single opponent in MP1 and MP2 since yesterday. After about 13-14 races, I am now getting, No Opponent found error. I have contacted the CC but no response yet.

[naive violet]

Did you install latest update?

[tough rampart]

Yes. And I didn’t notice any issues immediately after updating. The issues started happening only yesterday.

[tough rampart]

Four consecutive races same opponent. Last two have a same third guy.

[warped portal]

Usually this means you have been banned for 24 hours. You can then only race against the other people who have been banned that day.

[tough rampart]

Banned people can race against each other? That’s new info for me.

[thorny warren]

@vernal pecan anything On the issue of game centre and facebook log in ?

[vernal pecan]

on iOS?

[vernal pecan]

no update yet

[uneven sigil]

Yes but it's fixed. I'm not sure if it was an issue but it's normal now so just let it go

[drifting latch]

@vernal pecan does facebook having issue right now ? i cant grind rep and play any MP

[uneven sigil]

Same issue on my ios device as well but fixed in the same day

So I guess it's a kind of...protection mechanism?

Oh and there is issue of Game Center and Facebook log in

Mostly happens on iPads

[drifting latch]

Facebook account also doesnt get compensation

which is really bad

[thorny warren]

Have same issue here on iphone

[fallen adder]

Out of curiosity, where the graphics improved in the latest release? They appear to be better with higher resolution texture and models?

[potent fjord]

After update I can't open the game in Macbook, macOS Ventura 13.3, Intel Laptop
@vernal pecan

[tired jetty]

I’m using iPhone SE 2022 with the latest A9. Since I have updated it to iOS 16.4, I noticed a strange behavior. If I’m watching an ad and didn’t close the ad right away once it’s finished, the display goes off within 20-30 sec. The same happens during game play if I do not interact on the screen. Expected behavior is the display should always be on whenever the game is on. Anyone else faced similar issue?

[hexed basalt]

i wonder how much does codin get paid being pinged like this daily

[earnest raptor]

He gets unlim tokens

[sick rivet]

I’ve been playing on mobile for a while, and just got a new PC. Is there anyway to transfer my mobile progress over to PC? I can’t find any “connect” options that are visible on both pc and mobile.

Got help from someone else, apparently you can get the data transfer done only once by customer support for those interested.

[vernal pecan]

yep!

[zenith solar]

Same for me

[west spade]

idk where to ask this but i heard of the ability of trasnfering accounts from android to apple and im not sure how its done

do i open a ticket in thier site or something?

[steep nacelle]

@zenith solar check Dm

[vernal pecan]

You open a customer care ticket from both devices from the same email address

[thorny warren]

@vernal pecan i humbly request u to pls look into This facebook and game centre log in issue matter
Kindly escalate this To concerning higher authorities if possible
Quite a few people including me have this issue right now and Its affacting our game play

[vernal pecan]

Hi, I have already escalated the issue. Usually, it's something wrong with the Facebook servers itself, but we're still investigating on our end

[thorny warren]

Alright
Game centre is also doing the same problem

[uneven sigil]

Yeah many people say they can't switch accounts on the same device even they changed their game centre account to another one on their devices

Or can't even log their gc accounts in game

[hard nebula]

After the update the game sometimes switches to "portrait mode" when I am tilting the phone to make a turn. UGH! HELP! This has never happened in 4+ years of playing!

[drifting latch]

Asking here.
Can't connect with Facebook.
Facebook account - new*

Have main account, trying to connect with facebook and getting message like this (Picture one)
Checked issues like Game Centre and Apple Id - no issues with these (pic 2, 3). I don't know reason.

[thorny warren]

I am also having this issue
In fact Quite a few of people have this issue

[limber anchor]

why have you last played in 1970

[gilded aspen]

Probs something to do with UNIX epoch or something

[gilded aspen]

Maybe to do with auto-lock. Doesn’t happen on my 13 mini

[sterile thicket]

I am playing on an iPhone 13 pro. What’s the latest iOS update and not having any problems like the ones you describe

[uneven sigil]

For now the only way to solve this problem might be...clear and reset your device

My friend reset his device and then he could switch accounts

[kind drift]

Hi, on MacOS pressing key Escape was really useful to navigate the menu, now it just reduces the window as well as navigating which is useless to me...is this worth adding to suggestions?

[hexed basalt]

uninstall

[uneven sigil]

Recently the ios system got really weird. I mean my iphone not only killed my backgrounds but also killed the app I was using

I only run 3-4 apps in the same time at most

[drifting latch]

For some reason my events for this update (besides the Revuelto event) didn’t show up until today. I have never seen this bug in my 3+ years of playing the game and I got the update as soon as it came out around 2 weeks ago.

[wanton totem]

Uhhhh my tilt to steer doesn’t work anymore

[analog silo]

I am facing lag issue during races .. its really critical.. my device is iphone XR

[crude heart]

Isn’t there supposed to be a legend pass option?

[honest flax]

Clash Paris tracks are bugged..?

[drifting latch]

There’s a bug that makes ur car stats in gold free try stay stock ones

There’s a vid with proof

https://youtu.be/LMSHmX9Fl6U

Hopefully asphalt team will fix this

[warped portal]

#🔥・hot-topics message

[upper cobalt]

Oh yeah, i noticed that as well

[drifting latch]

Yep

Even in practice too that comes up

[naive violet]

New scam method? We don’t even know what we need to spend (tokens, money, kidney,…) for next relay pack until we buy the one before

[icy coral]

How are you supposed to reach the times as a TD in Elite S? That is not possible. Even MD have their difficulties here and many will not reach these times. Please revise urgently

[drifting latch]

Golden ssc, i can’t beat 1:05 md

[naive violet]

SSC can beat 1:05 but those times really are way too hard, those times are copy-paste from old elite S which had another track (Scotland - path of the wind).
For frozen route you need to add like 10s

[drifting latch]

Yeah i know ssc can beat it’s just my skill issue

[trim forge]

i don't know if this is my device, or the game, but i haven't been able to play at all, my game gets stuck in the loading screen and the game never loads and yes i have a stable connection, this started happening ever since revuelto update came out

[errant thistle]

GL servers seems down. Can’t connect

[errant thistle]

Now I can…

[drifting latch]

???

[fickle hearth]

i got a big problem,why can’t i find chat box in the club

😭

[torn canopy]

Can we hv a no AI TLE pass ?

[naive violet]

Please explain free try cars in current clash:
Can I use the same car, eg kepler, in several defense races and then still use it in attack?
Or is it just one time free try?

[shy lance]

Also looks like in defense you're forced to play with the car you own, while in attack you can use the gold car.
Seems absurd that for example with CCXR, you're forced to do defend with stock car, while the opponent attacks with gold.

[drifting latch]

What??

[shy lance]

Happy attacking

[drifting latch]

[naive violet]

From what I heard in my club, the car I used as free try in defense (like the CCXR at the nodes) is blocked in attack. This means I can’t attack the whole street when I defended with that car. What sense does free try have then?

[drifting latch]

Welp

Nothing I guess

[shy lance]

For intersection nodes, this is not the case, I have teammates that defended with CCXR nodes and then used it gold in attack.

[neon harbor]

@vernal pecan After open the game application said Game Center not work on iOS, I can’t login this game with Apple ID

[neon harbor]

Anyone can help

[neon harbor]

Nobody answers

[thorny warren]

@neon harbor some guys have this issue

The only way to fix this is to completely reset ur phone

We even said to gl but they havent helped us so far

[neon harbor]

Reset ？delete all data?

[plucky oyster]

Andus#6773 has been warned

Reason: Bad word usage

[neon harbor]

This phone can’t reset because have the company VPN setting

[thorny warren]

Yes

[neon harbor]

If I need to restore this iPhone must over 24 hours for configuration all applications setting

I don’t want to reset it , why nobody answers this problem how to fix it

[thorny warren]

U can ask gl then
Cos they havent told us so far how to exactly solve the issue

[oak raptor]

i’ve been trying to do american extreme race sixteen for a couple months and no tutorial helped, i’m using a basically maxed out purple challenger. the issue is at the end, any route i take has the first or first two cars ahead each time no matter what. my cars well over the ranking and i’ve seen others do it but even after copying the exact same thing, i can’t win.

[neon harbor]

@vernal pecan please help to fix the Apple ID and FB login problem on iOS

[neon harbor]

@vernal pecan are u back for vacation?

[vernal pecan]

now yes 🙂

We will check

[neon harbor]

Welcome back

@vernal pecan I ask 6 people try it, all the same problem….

[mystic pond]

Pls bring back this car hunt

[supple sail]

Lots of stuttering while racing or game menu and sometimes extreme lag. This happens on most iPhone's 13 pro and pro max, this issue has been here over a year by now.

I don't know about other devises but i saw a post on Reddit about it and it happens to me to.

[gilded aspen]

Huh, weird. No problems for me but I play on iPhone 13 mini

[supple sail]

I saw that this issue is on Pro and pro max models

No idea about the 14

U can search the reddit post on Reddit

i don't know if i can send a link

[neon harbor]

@vernal pecan any update on login issue? I still can’t change back my account…please please please help me…

[mystic pond]

@vernal pecan why tilt and steer don’t work sometimes on my iPhone XR???

[vernal pecan]

Still investigating

[vernal pecan]

Could be a geometry issue, please check that your device is properly calibrated

[mystic pond]

it just dont move. i need to restart my phone to fix it. but auto ratation works when A9 tilt and steer cat work

I am preety sure its properly calibrated but i will try to go to compass when the issues happen again

[neon harbor]

@vernal pecan some player can’t press the connect button on the setting page

[bitter sparrow]

@vernal pecan Didn’t get any reward yet and this is the first time I put the code in

Not a huge deal but if the reward is any good it’d be nice to have it

[honest flax]

What’s the dream car now, Mercedes amg GT S or Black series

[drifting latch]

Both

[neon harbor]

@vernal pecan if you have any update about the Apple ID login issue, please tell me when you free, because on the FB have Chinese asphalt group so many people have same problem too and waiting GL to fix it. If I got the update message that I will post it on the FB and let them know the progress . Thank so much!

[drifting latch]

The best fix is to play Chinese a9 instead

It’s better than global

[neon harbor]

@vernal pecan any good news?

[umbral urchin]

Hello, does any1 faces overheating issues while playing on 120Hz, I'm using an iPhone 14 Pro, when I switched to 60Hz the phone was running fine, the overheating issue was gone. I'm just asking to know if I'm the only one or there are other players that faced the same situation

[drifting latch]

I don’t even have 60 fps

[neon harbor]

Hi Inkwell, if you want to play with 120Hz, you must need buy a cooler for you mobile device. I using iPhone 14 Pro Max to play with 120Hz it is so hot too.

[umbral urchin]

Thanks, isn’t a big deal, I switched to 60fps and I’m fine with it also the phone is acting normally ✌🏻

[vernal pecan]

Hi, I don't work weekends. I have asked the team to check

[wide furnace]

@vernal pecan Hi Codin. Since this update started few weeks ago, I have a lot of screen frozen and lost 1 second on lots of MP races. It’s like once every 3 races.
And it also happened with Daily Events, SE and even when I did GP runs and GP practices.
What’s going on?
I play on iPad Pro 2020 11inch on 500/500 Mbps UL/DL internet at home with 5GHz WiFi. Plenty of speed here but still got screen freezes and bad connections. I did many tried with 4G Cellular but still got same problems. I suspect whether it’s the new code on the current version or GL’s server. 🤔
Please fix this.

[fickle hearth]

why i can’t press the connect button

and the community

[naive violet]

Maybe because you’re too young. What age did you set?

[fickle hearth]

i remember

i set it to lower than 15?

[naive violet]

Below 14 should be a problem I think

[fickle hearth]

how can i change my age

[naive violet]

Contact CC

[fickle hearth]

already contacted

[icy coral]

In High Village 22, class A is to be driven. However, there is no class A to choose from. Every time, the clash is just made worse

[neon harbor]

@vernal pecan Please please please help , I still waiting for fix the login issue

[buoyant robin]

Why does screen do timeout when starting mp race? You have to keep clicking on screen for no reason to keep it alive💀

[limpid ferry]

Yes. Switching to 120 fps causes too much overheating and lag. The game is not optimised for 14 pro

120 fps is actually counter productive. The game lags so much that it runs like 30 fps after a race.

And the overheating is killing my battery and me(slowly from inside)

[drifting latch]

any idea why? it only happens for the Jag packs i can buy any other pack just fine

[dark tartan]

I used 4-star NSX to run village 12 point in club clash. But I did not get the extra reward for least-3-star.

It is probably related to that NSX is the free-trial car for this point.

[crude juniper]

it is a combination of system throttling and bad server connection/ syncing..... i have the same issue with iphone 11 , since the device is quite old .. it heat up pretty quickly and cause the lose of connection / screen freeze . the issue for me become noticable when the credit rush and clash defense phase started

[naive violet]

You need specific amount of conditions in SE to buy the pack

[fickle hearth]

how to connect game center

it said i have to connect before entering the game

[mighty fern]

Redeem code website is not working. I’ve been trying to put in my redeem code for watching the PAS finals. You can’t get past the player if screen

[indigo locust]

I am getting no response from customer care

[umbral quarry]

Android same customer care lies every time

All codes not working for lot of people i have try it and get nothing and can see who other get cool stuff

[twin mason]

No 3* points?

[naive violet]

Why is there no screen at the end of clash-practice races where we see our time?
Also give rep for clash practice races! We use fuel and time same as for every other race so we should get rewarded with rep points to support our club

[neon harbor]

@vernal pecan still no updaon login issue.....?please help so many people waiting GL help

[indigo locust]

What login issue?

[neon harbor]

Once you change the game center ID and open this game will make it use new user account, but unfortunately you cannot change back your original account because this game will not access Game Center ID/ Apple ID / Facebook ID again and show the message “ cannot connect to Apple ID”

[twin mason]

So basically one misclick and your account is gone

[azure cape]

Issue with points in The Clash, completed the race with 6 star car, but haven’t been given the extra points for 4 and 5 star completion

[frank crest]

Game constantly crashes when entering a match

Device: iPhone 14 Pro
iOS: 16.4.1

@vernal pecan

[crude juniper]

if the selected car got the "free try" tag, it won't count toward the bonus requirement ( as far as i know)

[azure cape]

Not a free try tag

[vernal pecan]

Player ID?

[frank crest]

i-1231hd4

@vernal pecan

[neon harbor]

@vernal pecan Can you help to recovery my account from i-5c96d9e to i-hd609g

I want to use my new iPhone to play with 120Hz

[late nimbus]

The generic/bot racers in the Weekly race are getting top 500 times. So far I’ve only won one race. Definitely an issue on ios/ipad. IOS 16.4.1, 11inch ipad pro (3rd gen)

[white whale]

When steer it goes the other way so let’s say if I steer left I go right and vice versa

[tropic mango]

Need help massively , something seriously went wrong with this match making , everyone in legend league and level 18 rep 100 … yet our club has one level 18 only , none of the races can be beaten , there garage level should far exceed ours , how’s that even fair ?

[naive violet]

It’s called sandbagging

[tropic mango]

& what is that and how is this possible , surely they have a garage level threshold and they clearly ain’t anywhere near us

[neon harbor]

@vernal pecan the login issue will fix it or not ? Please let us know, if won’t fix it any more , I will let them know need give up this game, because they wait for fix it over 13 days.

[naive violet]

Players leave the club, then manager registered for clash and players come back. This way they can get from 750+ tier to <500 tier

[neon harbor]

So disappointed on the game issue supporting, no update, no response.

[indigo locust]

Can't agree more

[shy lance]

Since it gives rep as clash rewards, in a way it makes sense to not earn rep for practicing clash. I know, at least for me, the rep reward is higher than I could make practicing.

[naive violet]

Clash rewards should be bonus, not compensation.
We use time and fuel to practice so we should get credits and rep rewards

[neon harbor]

@vernal pecan Your CS team have a email reply to me and say Hong Kong is same as China not supported on international Version, please confirm! On the login issue, I will meet with Apple developer team on tomorrow at noon, if your company confirm Hong Kong is same as China, I will ask Apple to stop your company game can download it on App Store with Hong Kong IP, please give me the reply asap. This is not first time I got this email so many time and said not supported international version, and say you need to download the china version of A9. Apple and me already waiting your company to fix this issue over 15 days.

I already send out the email to CS and forward your CS email to Apple team and discuss with Apple team by the phone line. So Apple team created the meeting for this case.

Just have a update from Apple, the business team manager will join the meeting with me too.

I hope can get your reply asap.

[naive violet]

Recommended or required… whatever, requiring new car at max is big mistake in game design!
But we know GL is only interested in whales

[vernal pecan]

I've told the team.

[vernal pecan]

I believe an agent has responded already, if not, a response is coming soon

[neon harbor]

@vernal pecan Yes, same answer Hong Kong same as China so I will make sure App Store remove this game cannot download it with Hong Kong and China IP address

Thanks for your support

[vernal pecan]

No, the game is enabled for play and support in Hong Kong, but not in Mainland China.

[neon harbor]

They not allowed

By you CS team said

[vernal pecan]

Weird, I'll have to read the conversation myself

[neon harbor]

I already told CA my account was created in Taiwan

[vernal pecan]

It's not about account creation

but you are seen as playing from mainland

That's all there is to it.

[neon harbor]

My IP address is in HK

PLAYING this game in HK

[vernal pecan]

That is not what customer care sees.

[neon harbor]

I don’t know why your server log is inside China

I already ask Apple give me the report about that

You CS said my account created in China and server log is playing inside China

Please take a look if China player want to login with Apple ID must need use VPN

if they don’t have VPN this game cannot be run

So now your company said even in HK real IP address but your server log is inside China IP

I will discuss with Apple about this

CS email already forwarded to Apple

I think Apple is same as my idea

Must need careful about the HK law

I can testing with you on to night and I can show to you what real IP I use for internet

My ISP can support me with 24 hours

@vernal pecan what do you think about this

I use this ISP over 15 years and the 2 mobile phone is using CSL for main and China mobile for backup

I don’t know why yours CS said I using the China IP address to play with your game

I can ask my ISP and the mobile phone company join with Apple meeting to give me the final results and tell me what happened with my IP address

This is programming bug and I want GL to fix the login issue with the Apple ID only

Maybe I use Alipay HK to buy the session pass then your CS see it use Alipay for purchasing is = China?

@vernal pecan please send me the log file to show why is showing inside China ( by Apple and ISP ) want to check it on the meeting

@vernal pecan come on , let’s finish this problem, I don’t want to waste my time with this anymore.

PCCW, CSL and China mobile HK will join the meeting on tomorrow with Apple

Now all company is waiting your server log files

@vernal pecan this is not a joke if your log files is not showing the real thing Apple will take action on this

Meeting with Apple at HK time 12:10

I am waiting your log files

[vernal pecan]

I am only asking once

Do not spam ping me to get a response, I am not an on-demand employee.

[neon harbor]

Never mind is it on your choice. PCCW, CSL and China mobile HK send me my IP address history report for tomorrow meeting use.

[vernal pecan]

Not sure what use those are when you yourself said you only play while using VPN.

[naive violet]

I guess the problem is that HK AppStore is part of china AppStore @neon harbor it doesn’t matter which IP address you have

[neon harbor]

@naive violet HK App Store is for HK not for China

Not part of China

@vernal pecan on international version over half player is inside the mainland and they need to connect server must use VPN to over the great firewall

The true ip address is come from ISP

Real time checking with the ISP now

And Apple already said HK App Store not part of China

[shell garnet]

Please stop ping spam Codin

[neon harbor]

@vernal pecan maybe on the first time you just need to create case to programmer to fix this bug base on they use new coding for the new version but now 4 company need to suffer your CS said my device is using the mainland (China) IP address and they need to explain what happen on my device and network security issue. On this moment Apple already prepare new iPhone and iPad to replace my device and checking my backup on the iCloud without any security issues.
The normal player don’t know the application how to connecting to server is fine but your are the support team and you must know how to get the log files and check it.

@shell garnet Apple team is standby for testing with ISP now, why GL can step back on behind.

[shell garnet]

Please stop pinging Codin on every message, he already requested you to stop and it's against the #📌・rules to ping someone excessively, feel free to report all your issues here but easy on the pings

[neon harbor]

Ok, but time is running out

[naive violet]

You’re only one person, obviously GL doesn’t see the need to act asap. Everyone got your point but it’s not helpful to spam here

[neon harbor]

Ok ok

All testing is done, I will let Apple to take action and wait the results

[neon harbor]

Some player said android have same problem too

[frank crest]

@vernal pecan watching ads causes Asphalt 9 to crash about 25% of the time

Device: iPhone 14 Pro
iOS version: 16.4.1 (a)
Player ID: i-1231hd4

[bitter cradle]

What’s it been, 6-9 months now? Please for the sake of all players, sync the clash registration to all players on the team. How is this still an issue?

[molten wasp]

Ive been trying contact with Gl support for days and no reponse, can anyone answer me?

[south drift]

¿?¡!!!!!

[toxic wing]

how can I contact official here?

[gilded aspen]

Ping codin

[toxic wing]

What does it mean?

[gilded aspen]

@vernal pecan

[toxic wing]

Oh thanks.

Wait for him appears

[gilded aspen]

Yep

[halcyon siren]

I get the same thing. Have you updated iOS to 16.4.1(a)??

I think the issue started after this iOS update

I also can’t play MP with cellular, only WIFI

[gilded aspen]

Same for me, I can play on train wifi but not on full 4G

[halcyon siren]

Yup! I have full 5G and still doesn’t work in any suburb in Melbourne

[halcyon siren]

4 days in a row now

Cannot play any MP on cellular

[neon harbor]

@halcyon siren do you try reset iPhone network settings ?

Maybe can help u to fix this problem

[still pike]

The MEI bot events command hasn’t work for weeks now

[shell garnet]

We're not involved with mei development, should ask in its own server or the people in charge with it

[still pike]

Ok will do

[halcyon siren]

Made no difference

[neon harbor]

If you use mobile network with VPN is it can back to normal?

I think this problem maybe come with the ISP DNS problem

[halcyon siren]

I don’t use VPN or plan to

[neon harbor]

Can you try to set iPhone DNS to 8.8.8.8 and 1.1.1.1, this two is google DNS setting

Or you just need to call ISP to report your problem and wait

[halcyon siren]

😂😂

[neon harbor]

Yes CS only know how to copy and paste

My ISP have this problem around 2 years ago and I report to ISP what problem and what IP I need to access on my device, before ISP fix this problem need use VPN on my device

[halcyon siren]

Thanks for your help brother! 🙏🏼

[neon harbor]

Hope can help you fix your problem 🫡

[plush valve]

It's not letting me turn when drifting or when i tilt my phone on one side
(I did reset but it's still the same)

[halcyon siren]

Deleting A9 and reinstalling didn’t help 😔

[neon harbor]

Because the application connect to same server and same ip address, your ISP network can’t lookup

Reinstall the application can’t help you to fix it

[sullen warren]

Ferrari 488 gtv event is not showing up for me, but is on my buddys similar iOS device. Anyone have any idea on how to fix? It’s the seasonal special event.

[fierce light]

After playing Asphalt 9 for 7-10 minutes my iPhone get hot on the back side ?
This is the iOS version I got anyone else got same issues?

[vernal pecan]

It depends on your garage level

[sullen warren]

My garage level is 8, but I have two friends one at level 9 and one at 7.

[vernal pecan]

Odd, I'll check

[sullen warren]

Much appreciated

[kind dagger]

normal

[kind dagger]

try to chance the game language every time you log on

you need to swap between 2 languages every time you play otherwise you cant play it

i faced the issue before but after the ID changing it got fixed on my side

[fierce light]

Oh ok 🤔 I guess I can’t play for to long or my hands will burn🙁

[kind dagger]

dude you are literally using i14 pro max and im doing fine with iphone 10

[neon harbor]

@kind dagger over heat on 14 pro max ,13 pro max ,12 pro max and iPad Pro m1. No problem on iPhone 8,iPhone 8 Plus, iPhone X , XR , iPhone 11 , iPhone 11 Pro Max , no 120 Hz and 60 Hz iPhone no over heat.

[kind dagger]

hmm

[kind dagger]

my xr heats up very fast

not to mention my 6 and macbok 1.1ghz i3 10th gen processor

[neon harbor]

Do you enable 60fps?

[peak shore]

Happens to me too..... Here i completely lost control, no steer

[sullen warren]

Hey guys I can’t access the Ferrari 488 event as a garage level 8 but my friends who are garage level 9 and 7 can. It’s the seasonal special event. They also have similar iOS devices. How can I fix?

[gilded aspen]

Can’t be that bad surely? iPhone 13 mini is fine

[gilded aspen]

Weird, seems to be a problem with the newer pro max iPhones

Probably something to do with a bigger screen = more energy needed to display

[sullen warren]

@vernal pecan do you think it’s something wrong with my account or theirs? Considering I’m in between my buddy’s garage levels and they both have them on similar iOS, I would think it would have something to do w my acc. My buddy that is garage level 9 is a returning player like me, and my buddy that is level 7 is new. They’ve both had the event for the last few days but I only see the ccx. Tried deleting and logging out of game center to no resolve as well.

^i also am sure I’ve never completed this event before

[fierce light]

Yeah 🤔

[fierce light]

What iOS version you have ?

[kind dagger]

i did on my xr

[neon harbor]

Please try turn to 30 FPS, your phone will be fine

If you want to have 60 or 120 FPS，you must need the cooler

[neon harbor]

Do you see my photo I post it on before

[gilded aspen]

Newest one (16.4.1 or something)

[crude juniper]

i have been playing for a little over 3 years on iphone 11 .....always on 30fps ..... same back heat issue because the game is high power demanded....... and with the latest releases of game AND IOS updates ... it becomes pretty hot that the device throttle / screen freeze in the middle of the race sometimes "hence going from 1st place to last place in MP races" xD

the older the device , the worse the case . two options : either replace the battery . or buy a new phone .... any donators ? 🤣

[neon harbor]

Battery %?

[crude juniper]

77%

[neon harbor]

battery capacity 77%… you need replace battery

80% already have problem

[crude juniper]

whether 80% or 100% .... the back heat will be there " main issue" ...... batteries are degrading over the time of usage OBVIOUSLY

[naive violet]

80% shouldn’t be a problem in running apps, it’s just a problem of more rapid need to recharge

[neon harbor]

Some time , go to Apple replace the battery, maybe can get the new iPhone for replacement

Under 80% iOS will limit CPU performance

Because iOS need keep the standby time

You can ask Apple genius for this question

[crude juniper]

yes AND no . YES because around the 80% the battery will drain more than usual and the IOS will limit the performance to try prolong the bettery life. NO because the CPU limitation will not happen unless the IOS itself is facing issues with the usual usage/drain of the battery .... "peak performance capabilities" by the name itself : "Capability" not " Capacity"

[cold charm]

Hello, is this the right channel to seek for assistance in reinstalling the game? I don’t have much experience with iOS, back-upping, etc. and couldn’t find much online either.

[vernal pecan]

Hi, it should be just a matter of uninstalling and reinstalling from the App Store.

[cold charm]

So, unfortunately since I haven’t played in a long time all my data is in an old device that doesn’t go to IOS 13. When I tried doing the reinstall by logging to a newer device, instead of downloading data from Game Center it just started a new account and began to register that as the Game Center account. So I don’t know if there’s any option to transfer data, or if I need to do a hard backup of my old device to somehow get the data across.

[vernal pecan]

You can contact customer care using the in-game button and they should assist

[cold charm]

I will try that, thanks.

[rough lark]

Well if the old device isnt ios, it wont transfer. And that device may be too outdated in software

[cold charm]

It is iOS 12, which is unfortunately one too short of working.

[rough lark]

Yea

[opal hare]

Why is this happening?
So annoying 😑

[vernal pecan]

Is your game up to date?

[opal hare]

Yeh it’s up to date

It’s now fixed

But when it happens I have to wait for hours before I can open the game

And it’s so annoying

[drifting latch]

Am I allowed to put a bunch of videos of glitches here?

[vernal pecan]

You are

[drifting latch]

Ok cool

If it’s too much I can delete

[jovial pawn]

If I get to pos 1 in maserati seasonal event do I get the key ?

[carmine bridge]

@vernal pecan conversation id 2299610

Still no response

My game is lagging very much only when I’m playing multiplayer

I have reinstalled the game checked my internet speed and even checked my device storage

Got 50+ gb space and a healthy 5mbps internet

But still getting yo much lag

Kindly resolve this thing out @vernal pecan

[neon harbor]

@vernal pecan Today Apple send me 14 devices and help me data restored but still have login issue.

[crude juniper]

Why replying here ? Battery discussion still on ? But your reply about login issue ? Hmmm “confused”

[neon harbor]

Sorry for the wrong reply message, no need for battery discussion because tested on all new device sometime have overheat, asking apple for check the application issue again.

Haven’t test iPhone 8 and 8 plus because EOL on this year

[crude juniper]

from Apple side, the best workaround to the heat issue for new devices is to lock the game at 30 fps and pray .
the main issue with the game is the absurd amount of server connections needed to run the game , the idea of not being able to play career or "non-leaderboard" events without connection is ridiculous. let alone the amount of server connections happens in the middle of a career race xD.
in short, in term of connection; the game is not efficient on both the server side and the end-user side.

[neon harbor]

This time have overheat is using 30 FPS😤

[vernal pecan]

checking

[ashen musk]

@vernal pecan I hope This car again GP or C.H
SOON

[gloomy wing]

so I just created a new Facebook account today. For some reason it won’t let me link my current Asphalt 9 legends account with Facebook and I don’t know why. Any advice or suggestions on this error?

[gloomy wing]

@vernal pecan Any advice on how to fix this?

[neon harbor]

Just same problem I reported, can’t connected with FB and Apple ID

Only first open this application and haven’t any player data can login with FB account and Apple ID, if you really want to fix it the only way is cleanup you iPhone data and setting, no restore iOS backup, then you can download this application again, then you can login with FB and Apple ID again

[gloomy wing]

yeah, sorry but I cannot do that. That would screw my phone up and some thing I do on my phone for work. So I do not want to do that and I cannot do that at the same time.

[neon harbor]

Same as me….

[limber horizon]

Well I have a major issue with the new update, I kinda screwed up! The money I needed to upgrade my car I have spent before unlocking the new rank and then I can’t race anymore go get new cash because my car is not allowed to start due to it being underpowered:(

@vernal pecan sorry to ping you directly but @quasi crown told me I could try to ask you about a possible solution

[naive violet]

Well done, you finished the event quickly. Only way out now is to spend tokens or $ on extra r coins.
But even if you spend money, you won’t get far so better start ignoring that event. It’s designed only for those players who spend thousands of dollars to unlock a useless car

[limber horizon]

What a way to go…

Can’t even complete dailies now

[limber horizon]

Surely there’s no way to fix sth like this right?

[naive violet]

The only issue there is GLs greed. Nothing they will fix. It’s just the first paywall in this event

[gilded aspen]

Nope, that is a well-known paywall

Absolutely no difference from last time

[limber horizon]

Bruh:(

[gilded aspen]

Yep, we all know

If it’s any consolation the faraday is a trash car anyway

[limber horizon]

Thank you dude! I kinda feel better

[tardy depot]

I have used Account deletion option to reset my game progress couple of days back however it has not gotten reseted yet. How can I do it?

[vernal pecan]

It may take some time

[brisk isle]

Game down ?

[vernal pecan]

It should be fine now

[tough rampart]

I am still getting this message.

[vernal pecan]

on iOS?

[tough rampart]

Yes

[thorny warren]

@vernal pecan sorry to disturb u but I cant play mp1 or mp2 it says no opponents found

[vernal pecan]

We're aware of the issue and are working on it

[thorny warren]

oki

[silver locust]

It's also an S class car

Something many of us can't get without paying for the battle pass

[gilded aspen]

‘Battle pass’ 💀

It’s pretty easy, you get the occasional gp like the recent fragmented espresso

[silver locust]

I don't know what it's called nor do I care, it's a bad system

[gilded aspen]

Yeah, I get that rewards should be better with the legend pass but it’s too much better

[silver locust]

II have no idea what this even means

[gilded aspen]

Like a guaranteed free car with legend pass whereas you get like 2bp without the pass is just unbalanced

[gilded aspen]

Basically getting s class cars isn’t really hard

Just a matter of time

[silver locust]

I guess I'm just stuck in the A8 mindset

I'm still salty about grinding an S class car only for it to be pushed down to B

[merry brook]

How to do I log out in iPadOS

[drifting latch]

@merry brook: under Game Settings and Connection.

[merry brook]

I want to log out with my Apple ID and connect it again via. Facebook

[bitter sparrow]

@vernal pecan There seems to be an issue with road test: I “unlocked” the fake version of the Faraday again and now it says my garage has 101 cars. I checked; still only 100. Is it going to drop down to 100 after the event ends? Don’t remember this happening last time

[naive violet]

Yep, that’s what will happen

[vernal pecan]

yes

[night nexus]

does anyone know how to fix this

[naive violet]

Fix what? It’s a p2p event, just spend some $ to continue

[muted furnace]

Hello my friend have this issue might someone tell me what he can do to connect one of his acc

He using iOS device

[gilded aspen]

Use your credit card, it should fix it for about one hour

[muted furnace]

Can someone tell me why does it show

[night nexus]

does it look like i have 19.99$ in my apple account balance?

[night nexus]

reinstall the game

[night nexus]

actually it’s p2w

[muted furnace]

He did it 5 times

[jagged cosmos]

😃

[vernal pecan]

contact customer care

[vernal pecan]

can you try a different connection?

[jagged cosmos]

it automatically got fixed 👍

[vernal pecan]

Hm, okay

[jagged cosmos]

i did try diff connection but that didnt work, but it magically started working in a while 😂

[vernal pecan]

Thanks for sharing!

[naive violet]

Is this really what you want for MP2?
Please give ghost mode for 5 seconds or disable drifting for 5-10 seconds

[fringe grail]

The CCXR special event time with Jensko is impossible using td. Can this be fixed? You cannot get 1:19 or under with td

[smoky flax]

That‘s right @vernal pecan . It need to be fixed please.

[jagged cosmos]

more issues 😃

[ebon dew]

Stop using Mc Donald’s Wi-Fi 🤣

[drifting latch]

Which will be next top car? Coming soon!

[jagged cosmos]

yea bro i get 50mbps net and still issue persists 😃

[ebon dew]

They want ur money bruh 😎 buy legend pass 🤣

[jagged cosmos]

thing is i cant buy that too

😂

no season available

please come back later

[ebon dew]

🚮

[plucky oyster]

*__*#3987 has been warned

Reason: Posted an invite

[brittle nest]

#👾-gameplay-issues #🍏・ios-issues i have played 10-12 mobile online games like COD mobile, PUBG mobile, PUBG New state etc, non of them ever give me network Connection except your game, Every time i tried to play multiplayer I am stuck high ping, Low Frame rate and Overheating, you never tried to use resources to resolve these issues except adding more Pay to Win tactics

[unreal belfry]

@vernal pecan jesko stage times are near impossible on TD.

[inner crest]

@vernal pecan Yes, Jesko stage 17 times are to short!! Stage 18 times can easily be met. Please fix!!!

[vernal pecan]

I will ask the team

[drifting latch]

Whale

[long veldt]

How do I log into a different account

[gilded aspen]

@vernal pecan Can you confirm that I will get the bonus points for having a 4* car?

[vernal pecan]

This is a known bug with free try cars

[gilded aspen]

So will I get it or no?

[gilded aspen]

@vernal pecan ?

Anyone?

Hello?

Please?

[naive violet]

As long as the bug isn’t fixed, you won’t get those points

[gilded aspen]

Bruh

Surely this is being worked on…right?

[naive violet]

No idea. If Codin says that devs are working on it, we need to believe him

[gilded aspen]

Ok

Needs to get patched soon

[vernal pecan]

Yes it will be fixed soon

[gilded aspen]

Thanks codin

[unreal belfry]

Any update ?

[normal summit]

Hi I have question
Why can’t I press on connect
I mean I can press on it but It won’t do anything

It’s like this

Just ping me if u can help me, thx btw

[limpid ferry]

While playing with 120 fps mode on in iPhone 14 pro… I am encountering following issues:

1. Phone overheating after just 1 race.
2. Micro lag in every race.
3. Game crashes after 3-4 races.

I hope these are fixed in the next update.

[limpid ferry]

that’s actually the fun part about mp2. I know it could be annoying sometimes but don’t take it too seriously. Have fun.

[drifting latch]

i get those at 60 fps

[hard ruin]

Apple issues

[pallid summit]

When I invite ppl to my club, or they try to join, it never works. I put in their player tag and it just doesn’t show up

[shell garnet]

Make sure the players are in the same platform or in your case apple devices

[tame frost]

In the road test event I came to area#3 the 5th level road test acc. And I don't have enough rating to race but I have maxed the car except for the epic cards. And I don't have enough road test coins to buy the epic cards.

Is this unintentional or am I supposed to spend tokens to continue playing the event

[pallid summit]

Ok thank you

[naive violet]

Road test event requires a lot of money each stage. It’s free only to 75k XP

[tame frost]

Thank you, I now rest well knowing that I lack in real world currency.

[unreal belfry]

@vernal pecan @chilly tide @sullen raven can this be looked, season is about to end? This time is not easily possible on TD. There are multiple reports but no action until now.

[vernal pecan]

I've asked again

[normal summit]

I still can't connect my account on a9

i tried to click on the button connect but it wont do anything

[vernal pecan]

contact customer care

[vernal pecan]

What time would be doable?

[vernal pecan]

What time would be doable?

[inner crest]

1.25. & 1.24

[vernal pecan]

thanks, sent to the team

[smoky flax]

Normally I achieve the times very easily with a stage 10 car. With my stage 13 Jesko I do 1:26 with average talent and effort. Probably 1:27/1:28or 1:29/30 would fit quite well.

[vernal pecan]

Will be updated to these times very soon

Thank you all for flagging this issue, and sorry for the inconvenience

[unreal belfry]

Thanks. Times have been updated.

[vernal pecan]

No problem, and sorry it took longer than anticipated

[brisk isle]

The update still doesn't fix this 🤒

[inner crest]

Thanks a lot!!!

[vernal pecan]

hope you got your rewards in order 😄

[smoky flax]

Thank you very much !!

[woven plank]

@vernal pecan I cant play,it says available soon on season events daily events and multiplayer too

I deleted and downloaded it twice still the same

[normal summit]

how to do it?

[shell garnet]

guidelines about it in #📌・rules last paragraph

[normal summit]

oh thank you

[drifting latch]

New soundtack isn’t available on iOS when it’s available on android and windows

[frank crest]

@shell garnet i cant send pictures in general, ive sent multiple suggestions and not a single one goes through (my dms are open but i get nothing from the bot), and half the channels dont show

[shell garnet]

you need gold role to attach media in #🏎・general for suggestions make sure they start with .suggest, they work I saw your latest work, for channels missing check your server settings or make sure the category arrow is like this (pointing down), if it's pointing right that means all channels are collapsed and will only show when there is a new unread message

[woven plank]

Can someone help me

[drifting latch]

Seriously? What happened? Why am i so far from the car when i suppose to look at it? Fix asap

[hoary geode]

:whar:

[drifting latch]

There was a bug where you could get 4 more flags, ig still works

[chilly cradle]

legal account

[strange kraken]

I was trying to get my android account to ios and last message I got was. We have got all the necessary information please restart your account on ios with Wi-Fi to confirm the changes. What am I supposed to do just start the game or what and conversation ended

@vernal pecan

[strange kraken]

Ingame

[vernal pecan]

Yeah

[gilded aspen]

Hey @vernal pecan, any news on when the free try clash glitch will be fixed?

[strange kraken]

Omg I just submitted my transfer today and it’s transferred as soon as conversation ended I didn’t notice

Omggggg

The staff are so much better now

[potent kelp]

Can I play asphalt 9 on an airplane without wifi?

[drifting latch]

It is

[drifting latch]

This

[frank crest]

@vernal pecan the crashing problem for Asphalt 9 has yet to be fixed. My game still crashes at completely random times, sometimes during races

Device: iPhone 14 Pro
iOS version: 16.5
Player ID: i-1231hd4

[frank crest]

I second this

Same issues

[drifting latch]

Its for you to better view the car

[vernal pecan]

We are investigating these iOS crashes

[vernal pecan]

No ETA yet

[drifting latch]

I prefer old view

[gloomy wing]

I am having the same issue on iOS. Is there anyway to connect your account to Facebook?

[visual current]

Don’t have the redeem code option and after going to the website even it just never gave me the rewards. Is this disabled at the moment or something?

[brisk isle]

Wipe the machine data, and reinstall the asphalt. I still don't understand why asphalt still doesn't fix this.

[gloomy wing]

sadly, I can’t do that for work reasons.

[brittle nest]

Today after Season Ending and getting everything new, I somehow lost 1 car. I have 60 cars before but now it’s 59. What happened i don’t know

[shell garnet]

you lost the faraday future ffzero01 prototype version, it's normal, everyone also got -1 in their garage granted they played the road test

[brittle nest]

I see, i know that will be lost but i just forget about it

[plucky oyster]

Yellow Duck#2937 has been warned

Reason: Posted an invite

[plucky oyster]

Yellow Duck#2937 has been warned

Reason: Posted an invite

[shy lance]

Elite A-class car have not been updated. Jaguar is missing.

[vernal pecan]

Sent to the team

[vernal pecan]

what is your player ID?

[mellow wasp]

I cant buy Enzo packs

[hidden pasture]

Same

[visual current]

96ee9f

[mellow wasp]

Still cannot buy packs

[limpid schooner]

The game keeps crashing frequently in the middle of races, in daily races and multiplayer. Please fix this ASAP!! This causes players to waste tickets!!

[rotund anchor]

A lot of old decals are broken and looks pixelated

[jaunty cove]

Its been 2 days now I didn’t got new legend pass. Why it’s 2 days late for me?

[strange kraken]

Vlf event not showing

When it coming?

[frank crest]

@shell garnet am I allowed to use a vpn while playing a9?

[shell garnet]

I think it's fine but it's better to ask Codin on Tuesday

[smoky flax]

It doesn‘t come back. It‘s having some drinks with the Egoista event in a hidden space.

[carmine bridge]

Bro the game is literally giving me a load of ads

I have my device updated and have a healthy connection of internet about 5 mb

@sullen raven

[strange kraken]

For me it is barely giving ads after mp

Matches or anything

On android it was way lot every match 1 ad

Few months ago

I thought ios had barely any

[frank crest]

@vernal pecan ik that this issue wont affect most people and that its expected but the game lags a lot on iOS 17

Player ID: i-1231hd4
iOS version: iOS 17.0 developer beta
Device: iPhone 14 pro

[vernal pecan]

can you share some examples?

[rotund anchor]

(MacOS)
also, it seems like none of the grand prix decals are glitched

[plucky oyster]

wolf topnotch#5658 has been warned

Reason: Posted an invite

[visual current]

@vernal pecan was there supposed to be a follow-up to this or am I tripping

[gilded aspen]

Can we be able to play on 4G?

Currently I can only play on WiFi

[visual lantern]

Am i alone having the controller tilt not working issue?
Or is it not supported yet?

Using PS5 DualSense controller btw
Edit: Got answered on the Reddit A9 discord. Not supported yet/Not working.

[exotic lichen]

Same as other, the game lags everywhere, pleas fix it

[naive violet]

Uptown 17-20, river park 5-8 and probably some more have wrong car selection. only gemera available, but extra points require aston martin, lambo or something else

[vernal pecan]

checking

[naive violet]

And fixing soon we hope

[naive violet]

There are only 2 races featuring class A (under pass 15 + 16).
I guess Gemera swapped races with class A

[hasty hornet]

I can not log in to the game through facebook, the login tab is not active tell me what to do in this situation?

[gilded aspen]

Heavy input delay on iPad 7, is this a known issue @vernal pecan ?

[vernal pecan]

Not that I'm aware of

any more details?

[gilded aspen]

No, probably just device problem

[vernal pecan]

Ok

[neon harbor]

@vernal pecan Daily task reset time changed on today ? Or wrong server time?

[drifting latch]

for some reason on IOS i have my tilt to steer option on but for some reason it’s not working at all

[drifting latch]

like i try to steer my car with it, just doesn’t move at all

[vernal pecan]

nothing changed from our end

[neon harbor]

Daily task update will on HKT 08:00 but now is on 08:45

[vernal pecan]

maybe it bugged out today, should be normal again tomorrow.

[neon harbor]

Ok, thanks

[drifting latch]

nobody gonna tell me how to fix this??

[vernal pecan]

contact customer care

[plucky oyster]

Nifty Moon#4342 has been warned

Reason: Posted an invite

[glass gorge]

@vernal pecan Trying to transfer my progress from Android to iOS but nothing is happening in customer care chat, can’t even get a ticket number, please help.

[vernal pecan]

Try again on the Android device

[glass gorge]

I tried it too and on my other Android device is the same. Nothing is happening just like in iOS. Can I raise a ticket from GL website customer care?

[vernal pecan]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[glass gorge]

Thank you, will do it there

[glass gorge]

Conversation ID: #2358303, please help me pass this to the relevant department. Thank you.

[plucky oyster]

Nifty Moon#4342 has been warned

Reason: Posted an invite

[brittle nest]

How this will be going to DONE

[shell garnet]

Weekly is cairo go do it

[brittle nest]

Okay, before it was car hunt in Cairo, now the changed

[shell garnet]

Or maybe listen

[brave ice]

I’m getting matched with silver and above league players

[fathom niche]

Ticket refill stays on (1) with daily pass after 24 Hours … should be (3)

[tight flame]

my game wont load

[bitter cradle]

For the love of god, will someone please fix this.
Every single clash this happens and everyone worries about whether their club is registered or not.
#fixtheknownbugs

[gilded aspen]

Normal

[drifting jolt]

It’s gonna tale a month bruv

Y’all why am i not getting opponents i’m mp they saying the server is not connecting?

[naive violet]

Will all clash rounds in current clash season follow the same track and car filter settings as first round?
All those Gemera free try races?

[carmine bridge]

Hello is someone else experiencing lags while playing game

Because I’m experiencing them in a huge amount

Can’t progress in mp

[drifting latch]

No I’m not

Could be your phone or computer how old is it

At the end of my first phone the lag was so abysmal that mp and at times the game was unplayable

[plucky oyster]

Trent#0568 has been warned

Reason: Posted an invite

[tired totem]

I have it installed on lots of devices. The minimum that's PLAYABLE without lag is an iPhone XS Max. I have it on an iPhone 7 Plus, but don't play it on that because it's soooooooo slllllllllooooooooowwwwwwww. Works well on Ipad 8th Gen, iPad 10th Gen, iPad Pro 1st Gen, iPad Air 4th Gen, iPad Air 5th Gen, MacBook Pro 2020 M1.

[neon harbor]

iPhones 11 Pro Max, iPhone 12 Pro Max,iPhone 13 pro Max, iPhone 14 Pro Max, iPhone SE 2, iPhone 8 plus, iPad Pro 13” 2020, iPad mini 6, all device is working fine.

[gilded aspen]

iPhone 13 mini, iPad 7 both fine too

[open chasm]

I lost my account

Now I can’t login

[strange panther]

Tilt to steer is not working for me, every other control work.

[errant summit]

Completed last race in a career season. Earned another season as a reward. Turns out I already had that season unlocked and beaten. How?

[vernal pecan]

contact customer care

[vernal pecan]

not working in what sense?

[vernal pecan]

can you share more info about the career chapters?

[strange panther]

I got it working again

[vernal pecan]

Cool 🙂

[strange panther]

After shutting down phone and reinstalling it

Don’t know what caused it

[errant summit]

I’ve got a video, I’ll try breaking it up so it sends

I knew to record this, as when I unlocked the B - novice season, it completed races to where I had 16/22 flags I believe

[vernal pecan]

odd, thanks

[jaunty cove]

Where are these +2 classic packs daily?

[vernal pecan]

The free pack in store has a shorter refill time, thus you get 2 more per day.

[jaunty cove]

Ohh ok gotcha 👍🏻

[azure cape]

Got totally stable internet have checked I can get to other websites but game won’t connect to your servers, did a couple of hours ago…..

[azure cape]

Ah! You’re back!

[errant summit]

I have a couple theories, honestly. This account is an old one, I just got back after years I think. It may also be my second account, as I remember playing on an account with multiple cars I do not currently have.
My first theory, that I believe is correct, is that while I was away, certain career levels were changed and that altered my career progress.
Second, which I doubt, is that somehow some data was taken from one account, and some was taken from another

[errant summit]

Clarification. I’m not positive I had two accounts, that’s just a guess based on the cars unlocked, career, etc

[frank crest]

@vernal pecan ?????

[crude palm]

@vernal pecan The Dragon Boat Festival packs are supposed to feature Ferrari F8 blueprints but inside the Offers page the Money Pack deals feature the Aventador SV instead of the Ferrari

[vernal pecan]

it was fixed already

[errant summit]

@vernal pecan Any thoughts on this? Just curious

[somber sky]

Including the pack in the $1.99? Because it shows SV when you click the 'i' button

[vague pollen]

How can I transfer my game data from Android to iOS?

[crude palm]

the Legend Shop packs for Real Money still have the bug

[naive violet]

Lvl 9-> 10 gives more rank than lvl 10-> 11 upgrade, doesn’t make much sense

[warped cipher]

It's not the first car to have these oddities. However, I don't remember which other I've seen with this same pattern.

[bitter sparrow]

Broken ad…again

[halcyon siren]

@waxen zealot

Check ⬆️⬆️⬆️

[shell garnet]

@halcyon siren this is not place to report bans, he can go to discord appeal server found in faq channel

[halcyon siren]

Appeal server?? 😂😂😂

He might need an A9 Appeal Pass too?

[shell garnet]

#❓・faq

[halcyon siren]

What a joke that is? Perhaps someone checks the logs and unbans Juggernaut

[shell garnet]

Please refer to guidelines and don't call them a joke

Also stop chatting here this channel is for ios and ipad in-game issues

[halcyon siren]

Or what? Another ban?

[umbral quarry]

Hey i have ask already in general but i get no answer

Is there any news for 120fps feature on ios is the game stable or have it many problems

I wait with my asus rog phone 6 long time and for months are no news for android devices with 120fps feature

[vernal pecan]

No update on this front as of now

[umbral quarry]

Ok then i use the inofficially way to unlock it but i hope gl unlocks it in next time its to easy to detect the problem its by the gamefile

Can i send you an video link codin?

[merry rover]

I need a solution for Mac to unlock 120 fps. If you have it pls dm me. Thanks in advance.

[umbral quarry]

My solution is i think only for android devices sorry bro

[tiny cliff]

What is this bro @vernal pecan

So many fuel waste for this bug

[vernal pecan]

you lose fuel because of it?

what is your device and player ID?

[tiny cliff]

i-2852d

Iphone xr

[tiny cliff]

Yes

[vernal pecan]

thanks

we will investigate

[stone wagon]

Done cancellation on refund request

It is abit sad that lp only last for 4days for me

Maybe I bought it late

[errant summit]

You did. There should be a new lp soon after this one ends.

[tiny cliff]

Again bro same problem @vernal pecan

[drifting latch]

cant use my tilt to steer option again for some reason like my car won’t move at all when i use it

[limpid ferry]

There is too much micro lag happening in iOS multiplayer now. Device 14 pro max. I’m losing races after being ahead in like 90% of the race but then suddenly lag happens and I’m last. Please fix this. I’m even playing at 60 fps but still micro lag is happening

[brittle nest]

But why

[shell garnet]

What's the issue

[upbeat elbow]

Why anniversary gifts not available on iOS? Get the claim button but nothing appears

[tribal mist]

Did 1 race for the 5th anniversary season event & it just disappeared

[vernal pecan]

check now

[tribal mist]

It’s back, altho the relay has now disappeared

[vernal pecan]

it's removed until we fix it

[brittle nest]

Required specific cars to complete career

Lame excuses @chilly tide

[limpid ferry]

So micro lag ruined one of my official gp run in this round. Who is responsible for that?

[drifting latch]

Is there any agent available right now

I’m wait about 2 and a half hour

waiting*

[drifting latch]

Why it takes you so long

@vernal pecan

[vernal pecan]

Hi Kair, our agents aren't available 24/7, and response time can vary based on the number of tickets in queue. If you share your conversation ID, I can try to speed up a response

[drifting latch]

Ok wait

@vernal pecan 2384262

[faint river]

@vernal pecan I have already bought the first BOS relay pack in the shop before it was removed later yesterday.
Why it is still there ? I don’t want to buy it twice…

[vernal pecan]

hi, this bundle was bugged and it had to be removed, the second stage couldn't be purchased

sorry for the inconvenience!

[faint river]

Can’t you just give me back 300 tokens ? Or make me able to skip the pack ?

[drifting latch]

@vernal pecan I got a reply but they told me to open a new ticket on my other device

Do I really have to wait again?

[vernal pecan]

you need to do it from both devices, yes.

[drifting latch]

Can I somehow skip the waiting time

[vernal pecan]

no, as soon as someone can help, they will

[drifting latch]

Ok thanks

[primal bear]

Hello,Can everyone get 5 free 5th anniversary gifts? I only got ONE

@vernal pecan

[vernal pecan]

stay tuned

[primal bear]

I got first gift 2 days ago

[pure umbra]

I need to create a new iCloud account and wipe my phone and iPad. Can I remove game enter and leave the only available sign in as Facebook?

Note: I’ll wipe my ipad first and leave my phone for any verification I need

[icy coral]

I didn't get the anniversary gifts today. ID i-7egf0c4

[feral dagger]

banned for no reason

i opened the game for a bit like a week ago and i opened it again to this

[feral dagger]

when other countries ban gay rights 🤣

[feral dagger]

also support just left me on read with no acknowledgment

why even add the option to appeal a false ban if they gonna tell you “oh we dont wanna say why you got banned also just wait it out and read these rules” like bro???

[shell garnet]

Please this channel is not for in-game bans, go to customer care support

[mystic pond]

They are W

It’s not maxed

[feral dagger]

read the last 2 messages replying to my attachment

[shell garnet]

read channel description

[icy coral]

I didn't receive anything today either

[drifting latch]

@shell garnet I haven’t gotten a response on my ticket for about a day

Is this normal?

[shell garnet]

yes, wait at least a week before bumping it in #🆔・tickets-customer-care

[drifting latch]

A week is crazy 😨

But thank you anyways

[shell garnet]

give them time to answer, they have lots of requests and they take weekend off like any other job, some patience would help

[drifting latch]

i Didn’t thought about that 😅

Thanks

[tiny cliff]

Again bro @vernal pecan

[fresh vale]

200 tokens for first refresh and 1 day refresh time???

Re-entering the game doesnt solve the problem too

[primal solar]

where is the issue?

[feral dagger]

all of these are slower routes 🤣

[mystic pond]

Off topic

[mystic pond]

@shell garnet

[low remnant]

Wrong channel💀

[drifting latch]

How to transfer progress from android to iOS help

[gilded aspen]

Ask customer care

[drifting latch]

I did AND nothing

[gilded aspen]

Go to https://discord.com/channels/464007189741305856/998892762747387914 and @vernal pecan could help you further

[primal bear]

Where are the 5th anniversary gifts?I didn’t receive them

You guys said that everyone could get 5 free gifts。But I only received TWO

[primal bear]

Anyone can answer the question?

[mellow thunder]

Hi

[gilded aspen]

They gave them all at the same time

[primal bear]

Just the C class Maserati car,and 500tokens? I don’t think it’s sincere enough. Official planners are just fooling players.

[gilded aspen]

No, there were loads of card packs given out too

[primal bear]

loads of？Only about 20.

[steep bluff]

Why it said network status error but im still can chat here?

[steep gull]

Why not you just wait yea?

[naive violet]

I have never seen any other car diversity level other than lvl 1.
What’s the point of having only 1 level, no matter how many different cars we use?
Make it 1000 points per level where we get level up each 10 cars
1-10 cars: level 1 - 1000 points
11-20 cars: level 2 - 2000 points
…
111-120 cars: level 12 - 12000 points

[errant summit]

The pic shows I earned rewards for position 3, and placed there, while I was position 4 and claimed rewards for p4. The video was taken a minute later, telling me I earned rewards for p3 and p4, but I only claimed p4 rewards

[teal obsidian]

Auto claim feature will enable on which garage level?

[fierce oyster]

The 5th anniversary gifts was removed? I didn't get it in two days

[sharp veldt]

Cannot tilt drive sad

[gilded aspen]

12

[median violet]

Does anyone here speak Spanish or someone to invite me to a club? I'm active and lvl of garage 10

[gilded aspen]

#🍏・ios-clubs

Not here

[tiny cliff]

Again facing this

F game

[limpid ferry]

Why is there micro lag in every race?

[drifting latch]

@candid sonnet I am waiting for about 4 days to get a reply in the cc

How can it take so lobh

[shell garnet]

if no reply after a week post your ticket id in #🆔・tickets-customer-care and wait

[drifting latch]

Done already

[kind dagger]

Restart your device

[limpid ferry]

Fix micro lag issue please.

[icy coral]

The 4 perfect nitros in Tomaso SE are not counted for the season missions

[naive violet]

It’s perfect runs, not perfect nitros

[fathom niche]

I just wanted to say the same 😄

Bad German translation and not the first time. Get a new translator 😉

[naive violet]

It’s not a bad translation, it’s a completely wrong translation

[fathom niche]

I didn‘t want to be too rude 🙂

[icy coral]

Hätte Dom mir nicht Bescheid gesagt hier, hätte ich das auch noch lange verzweifelt versucht😂😂

[brittle nest]

These are pure Evils missions, any solution?

[vivid kestrel]

why can i not enable 120fps in the game? i’m using a 13 pro max which supports 120 fps

help? anyone?

[stone cedar]

I dont think they have that added

If they did it would have showed up by now

[merry rover]

I‘m using a 13 Pro and I have a 120 FPS Option. Maybe you forced the FPS in the iPhone settings to 60 fps. I think its not a game problem. Check your iPhone settings.

[vivid kestrel]

it’s not forced, but i still can’t see it

[primal solar]

is this a joke?....
bought 2 packs for $ from the shop and the purchase went through (mail from paypal arrived) but when its time to receive the reward the app just crashes? @vernal pecan @weak thunder @dreamy spear

[vernal pecan]

Contact customer care

[primal solar]

and what do they do... tell me again to try harder like the last time?

[vernal pecan]

they can assist

[naive violet]

Happened to me as well. Restarting a9 helped, I received the bundle

[drifting latch]

@vernal pecan I haven’t gotten a reply for almost a week

Conversation ID : #2385859
Player ID : a-g128ge7**
Haven’t gotten a reply within 5 days I’m tryna transfer my progress from android to ios

[hard ruin]

Only 13pro, 14pro, 14pro max have 120fps in game. 13pro max doesn’t have 120 option

[vivid kestrel]

why not? 😭 like they added 13 pro but not 13 pro max? 💀

[primal solar]

contacted the customer-dont-care... lets see what happens, i expect nothing anymore, you guys didnt even fix the broken Tuatara Pack that people are supposed to buy for $ lol

[primal bear]

Can I get my lost account back? I tried to write appeal emails,but nobody replied

[vernal pecan]

what is your conversation ID?

[drifting latch]

@vernal pecan I haven’t gotten a reply for almost a week

It’s annoying

Conversation ID : #2385859
Player ID : a-g128ge7**
**

[primal bear]

i-2eee014

The account is not associated with Apple ID

My mobile phone was returned to the factory for repair. After getting it, I downloaded the game again. After logging in, I found that the account was lost

[vernal pecan]

That's your player ID, not conversion id

[primal bear]

Conversation ID: #2283131

@vernal pecan

[limpid ferry]

Please fix the micro lag issue

[primal bear]

hello,anything new about the lost account?

[limpid ferry]

I was about to win the race. Then micro lag happened and I was suddenly behind the 2nd guy.

It’s getting sad now

[naive violet]

No „X“ to close this ad, forced to restart the app

[gilded aspen]

13 mini any time soon lol

[dire vigil]

https://media.discordapp.net/attachments/1067166529927532587/1126973275780690101/IMG_5292.png

Please remove this ad, there is no x button

What a travesty watching a trailer for a kids show

Goofy ah character design

[hard ruin]

13 mini don’t have 120

[primal solar]

same here... i guess we have to live with it for the weekend

[neat matrix]

Same

And you neither get rewards

[primal solar]

not sure what caused this... since the ad was working fine the whole week

[neat matrix]

Does it repeat for you too?

I get no other ad rn

After restarting A9

[primal solar]

i had the issue twice now... didnt see any other ad either

let me try to fill up some gas

weird... 3 out of 3 so far

[gilded aspen]

That was the joke

[neat matrix]

Yep

It's still not fixed either

[drifting latch]

@shell garnet I am not getting a reply for a week even tho I reported my issue in #🆔・tickets-customer-care

[smoky flax]

STOP THIS AD PLEASE.
It’s not possible to close AND it is only this one ad appearing. No other ads at the moment. @vernal pecan @shell garnet

[vagrant spruce]

My account was banned and want to start new....but banned message keeps popping up

[brittle nest]

Why

[reef lantern]

Haven't opened a9 for over 4 months, last time I did was to transfer to android

[dire vigil]

My reaction to that: your name

[night valley]

AD Glitch i lose fuel too

[ember hollow]

pov they wont respond and you cant get your account back until they do

[mental herald]

this is what happened when i logged in on asphalt 9

[mental herald]

its fixed

[night valley]

this track bridge is too high even the ai got trapped

[gilded aspen]

very well known, even cars like jesko cannot pass it

just avoid it

you can get lucky and bounce though

but its not at all consistent

[night valley]

Idk why they dont fix it

[gilded aspen]

yeah, simple case of making the ramp go higher or just remove the bridge

[plucky oyster]

td=talent deficit #F2P, that command is disabled in this channel.

[neat matrix]

They can't just remove the bridge as the top of the bridge is the road of another track. They would need to remodel the whole map in that area then

[primal solar]

it's not like it's impossible to lower the bridge a few meters... the changes are moderate depending on how they've setup the track/level... while at it they could take out the GL office shortcut and unnecessary animation, nobody cares about

[marble sphinx]

I open asphalt 9 and it crashes instantly when I click the daily events menu, any solutions? My storage isn’t full and the device isn’t slow either (it’s a 13 pro with 256gb) user ID: i-982f07

[viscid moth]

To

What I got removed for saying k***ld

[drifting latch]

cause i downloaded the game, spent 25 bucks on coins and sht., and in two days ima go back home and i was wondering if my progress saves and can I re-download the game and login with apple id or game id or do i need the same wifi because asphalt said it can redownload over cloud. So basically saying do u just redownload the game with the same apple id or do i need to do something else.Btw i did see a login or apple or facebook in the very beginning of the game.

i just wanna know if this game saves and can redownload if i got a different wifi connection and a different device but same apple id and same operating system.

[naive violet]

If you connect your account with fb or Game Center, you can sync it on other devices

[drifting latch]

im using ios

btw how do i connect to fb

or is it too late

cause i alr made a account

[vague tulip]

Get it , mate?

[primal bear]

Chinese

[primal solar]

Usually it’s just tied to your device ID if you don’t connect via the social stuff. You can freely move in the world and still play. Locking it to a wifi would be ridiculous and nobody would bother playing anymore.

[vague tulip]

Locking to wifi? Never hear about that.

[vague tulip]

???

[primal solar]

Read the post of Galaxy again.

[drifting latch]

@candid sonnet @vernal pecan A week and a half passed and still no reply Conversation ID : #2385859
Player ID : a-g128ge7
aint no way everyone’s busy

[wary vault]

Hi people

Greetings, my friends, I invite you to my club! Are there anyone willing?

#215ae

New club welcome