#🔌technical-help

1 messages · Page 152 of 1

mortal zealot
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well, how long have you had the laptop? also what are the specs? (ping me when you reply)

stoic reef
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Theres no way to actually increase battery life but you can do things like turn on eco mode, limiting the CPU performance or decreasing brightness which will give you a little more battery life but theres no way to get more battery or anything

mortal zealot
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To add to what Luna said: battery life tends to degrade overtime and you cant do anything about it, you can slow down it's degradation by doing what Luna mentioned above, but in the end it will still happen. Your only real option at that point is to replace the battery but keep in mind that the new battery will still eventually end up like the old one.
If you use the laptop GPU a lot, and it's actually a decent GPU, the battery will degrade at even faster rate. That's why people use their laptops while charging so that the GPU doesn't burden the battery too much, although again, this only slows down the degradation process.

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All I can say is use the laptop while charging while doing anything hardware intensive and try the stuff luna said

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again you can buy a new battery but it will still end up like the old one (probably even faster), so personally i wouldn't do it, but if you need good battery life, try to get a new and genuine battery.

slender sable
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Ohhh

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So that's why ppl plug in when using it, since playing games without it will give a hard time to the gpu

slender sable
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Laptop battery isn't built for long usage eh.... The battery is for emergency only use i guess

wicked merlin
dry barn
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I asked this a while ago but just want to check again.
Anyone tried the game on linux? My tablet can no longer handle the game Dorysia

stoic reef
stoic reef
# wicked merlin

Oh so it's definitely your graphics driver or directz causing it. I forget but earlier when you tried reinstalling your graphics drivers you used DDU to cleanly uninstall them right?

dry barn
stoic reef
# dry barn Ik I saw some unofficial launchers but I just want to check if anyone actually u...

Might get better luck in houkai3rds subreddit since thats the biggest unofficial GLB community.

I just dont know if those linux launchers modify the game at all, because if they're not running in a windows emulator, and if they modify the game in any way to work on linux natively then thats a ToS violation and i cannot endorse that kind of thing in the official discord or guarantee that the anticheat will never pick it up. The windows community launchers in the pins are very careful to basically just provide an alternate download option and some ease of use for manually changing the FPS and such since that stuff is in the windows registry, but they dont modify the game itself in any way.

mortal zealot
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Also amd what

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Like what CPU idk just from the brand lol

wary temple
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The game muted when in the background after reinstall with hoyoplay and booted with collaspe
I recall it wasn't like this before at least for part of the content
Is there a switch somewhere

mortal zealot
# wary temple The game muted when in the background after reinstall with hoyoplay and booted w...

You mean the mute button in audio settings in-game?
You might have pressed mute in the collapse settings for hi3 ig, if that's what you mean.
Also, is the game fully muted or just some story/event stages? If the latter you probably have to download audio resources(from ai phone -> resources), since you reinstalled the game, it may be missing some resources. At least that's what it looks like

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If audio resources are installed and u didn't mute the game in settings, ig try the launcher/in-game repair to see if it fixes it

cloud sequoia
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Hey! I have a small issue with open world tasks, for a week now it doesn't let me pick tasks even when I've chosen the map and everything. Does anyone know what's up?

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And yes I've been trying on Monday, Thursday and Saturday as well

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For example, it doesn't let me do it today

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I'm on NA server

mortal zealot
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Also did you enter other open world maps to check if you can get their tasks?

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I haven't heard of anyone getting this issue so not really sure what you got there

wary temple
bitter ravine
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i think

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there are some event that it will be muted

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for example when on the bridge scene on my end is muted

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but when i go to for example

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the vid doesnt get muted

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just like cg

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it doesnt get muted

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seemslike on the story u dont get muted

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but when u go to the moon base u do get muted

mortal zealot
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although this setting in collapse could affect the 'mute in the background' you mentioned, but i can't say for sure.

cosmic lion
cosmic lion
# wary temple The game muted when in the background after reinstall with hoyoplay and booted w...

The game has "mute when unfocus" from a long time and you can't disable it (sometimes windows can fail to "unfocus" an you still get sound, like when the app is just starting)
-# iirc only for a couple of ver. After the pc ver. released that wasn't the case for "fullscreen"
The other HYV games had the opposite for a while but then they added an option on the settings... Except for hi3, I think now all have that, but I could be wrong

wary temple
cosmic plume
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Where do I report scammers that are on this discord who dm me ? SenadinaStare

bitter ravine
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or just report

cosmic plume
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Done thank you SakuraLuv

heavy sorrel
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does anyone know how to fix the low quality image?

wind lichen
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all you can do is ask them to add the HQ version as an optional download through #how-to-contact-cs or ingame surveys

heavy sorrel
wind lichen
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it was to reduce game size

heavy sorrel
wind lichen
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here's more info if you're curious

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8-10GB is really a lot

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especially on mobile at the time

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it's just unfortunate that they didn't give us a choice to still have the HQ versions

mortal zealot
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they could've gave us an option to download HQ versions in ai phone at least

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since that would require user to download additional files themselves

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download size would be same

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ig they also wanted to free space on server-side?

wind lichen
mortal zealot
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true

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then bring them back hoyo

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smh

wind lichen
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also that was way before any rampocalypse, so just buying storage was dirt cheap

mortal zealot
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good thing i played hi3 b4 then-

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unfortunately i lost the HQ files since had to re-install HI3

cosmic lion
# mortal zealot ig they also wanted to free space on server-side?

Most likely, it was a side effect of using an automated system to change the format. Since not all of the previous videos were the same, some ended up being more affected than others.
And as for better quality, since part 2 (they like test it during 1.5), they started using a different "system", for newer chapters you get higher quality videos on PC compared to mobile, and if selected, now it also comes with CN VA instead of having to manually get the files from the CN ver.

mortal zealot
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I see

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i wish there was a way to optionally get HQ files

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unless they're already deleted.....

cloud sequoia
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Main quest is fully done too

solid sphinx
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APHO 2 requires moon ring level 20 for adventure tasks to unlock. If you aren't lvl17 yet, they haven't unlocked yet and you need to do more daily tasks.

cloud sequoia
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Ah I see

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Unfortunate

cosmic lion
mortal zealot
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Oh Iho alr said that

lean whale
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if "update settings" is stuck at 100%, it's probably a connectivity issue, but is there any workarounds to fix this issue without needing to reinstall?

nvm it got fixed

bitter ravine
stoic reef
rustic shard
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i got the game fully downloaded from a long time ago i went to download the update and play when i logged in it said to download 40gb of data the game is already 52gb how do i make it detect the old stuff its in the same folder it always was in

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last i played was last year on the chinese new year kiana battlesuit release

stoic reef
rustic shard
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i also used the repair function still no help and no issue detected

stoic reef
rustic shard
stoic reef
# rustic shard its detecting the issue is that when i open it i am asked to download an additio...

Ah that should be normal then, a lot of the old files got modified so it would need to redownload a lot of assets and replace the ones you have (the updates always been a two part download, the launcher and the in game one) but once it's done the final size shouldn't be that huge, this is the current fresh install size (yours might be a bit bigger if there's leftover stuff from you old installation that didn't get deleted it replaced)

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!FAQ gamesize

grizzled rampartBOT
# stoic reef !FAQ gamesize

v8.7 approx. install size

  • Mobile

basic assets ~ 30.5 GB
full assets ~ 41.5 GB

  • PC

basic assets ~ 43.5 GB
full assets ~ 57.5 GB
(Event files that come out after are not counted here)

rustic shard
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well fk looks like i gotta reinstall my ass just installed genshin internet gon fk me

stoic reef
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Sorry about that but yeah the final size shouldn't be crazy it just needs to redownload a lot the first time, future updates won't be anywhere that huge

rustic shard
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how long does mei's banner last for

cosmic lion
jovial pawn
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@stoic reefi need help with something

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everytime i open honkai impact my game crashes and the screen goes black

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idk why this happen

stoic reef
jovial pawn
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crashes and back to my deckstop

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here is the print

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of the error

stoic reef
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The steps to get those are in the last part of that message

jovial pawn
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okay[

stoic reef
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Ok thanks VodkaHug

jovial pawn
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just have this, a lot of 0000000

stoic reef
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If nothing is there then lemme know

jovial pawn
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i'm nothing finding the "appdata" folder

stoic reef
jovial pawn
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i'm copying from the linked into the run window, because when this error happens they send me to the folder that is having this error

stoic reef
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I gotcha, the crash error that the game sends you to is readable by the devs but all i can tell from the error log is that it's something related to the graphics

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But the output log file shows everything the games doing until it crashes so it usually tells a lot, if you still can't find it then you could try stuff like making sure you're windows and graphics drivers are up to date, restarting your PC and running a repair in the games launcher

jovial pawn
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how i use this mechanic "repair" in the game launcher? i don't find it

stoic reef
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In the hoyoplay launcher? They're should be a 3 lines menu next to start with a repair option

jovial pawn
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oh fund it

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thanks

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hope it's do something

stoic reef
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Let's hope, if not then try to open the game again and then restart your computer and try to find the output log file again, or at least the dxdiag screenshots so I can see what version you're drivers are at

jovial pawn
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oh it'd works

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thanks luna

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u are the best

stoic reef
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Nice I'm glad it's working now TeriStonks

south walrus
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Does hi3 mobile have controller support?

stoic reef
south walrus
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Gawd damit

stoic reef
south walrus
stoic reef
south walrus
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…damn

stoic reef
south walrus
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I hope controller helps with luna…r vow

south walrus
cosmic lion
stoic reef
south walrus
south walrus
cosmic lion
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there is some controller support for some razer products via their software, but is just a couple of controller, probably you can find it on their site

south walrus
cosmic lion
south walrus
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As long as combat works

cedar bridge
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Good Evening, is there a way to fix the updating settings bug on PC?

desert otter
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The final cutscene in chapter 22 of The Moon's Origin and Finality won't play the whole way through. Anyone have a possible fix?

desert otter
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Ah! Thank you!

mortal zealot
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discord randomly took me here so i was like wth thats random

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then i saw the date

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2022

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smh discord

pale oxide
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why does she have less details in the bridge

cosmic lion
brisk canopy
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I keep getting this pop up - the game isn't lagging, and everything is working with normal responsiveness except the top up section. That section fails to load entirely.

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And network is running fine, running repair in both hoyoplay and on the elevator ("Check downloaded assets") didnt fix it

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Just showing Genshin/HSR ping since HI3 doesn't really have a ping indicator

static pagoda
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It does

stoic reef
# brisk canopy I keep getting this pop up - the game isn't lagging, and everything is working ...

That message does mean there is a network connection issue, regardless of your general network speed and stuff it is still a connection issue so i'd try restarting your device, clearing your DNS cache if you're on pc and if that doesnt work then try all the stuff in this pin to get your computers connection to topup working #🔌technical-help message.

Alternatively you can access it a different way that the connection might go through fine is to just directly go to the topup website. For global accounts its here https://sdk.hoyoverse.com/payment/hk3global/index.html#/

elfin halo
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I've been playing on this account for a few years with long breaks and I don't remember setting anything up... the account was mine from the very beginning 💔😭 i don't know what to do

brisk canopy
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Yeah I did top up using the website (to get the ely outfit) and it worked fine

brisk canopy
stoic reef
elfin halo
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Thank you 😭

stoic reef
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or you can disable it entirely, though it is recommended to keep it on for security so that if someone hacks your account they cant blackmail you to threaten to delete everything or anything like that until you have enough time to contact customer support

stoic reef
brisk canopy
stoic reef
brisk canopy
stoic reef
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but WARP has connection servers all over the place, it probably just randomly routed your connection through an EU country as its endpoint so the game thinks you're in europe

brisk canopy
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But the thing is I no longer have WARP enabled, im back on my normal home network lmao

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but it still has it in euros

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it doesn't really matter too much since I can just use the website top up center but it's a bit annoying

stoic reef
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if not then try restarting your device and that should hopefully fix it

brisk canopy
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I'll try lmao, such a weird issue

muted adder
#

You guys think if i contact hoyo support, they could wipe my save on HI3, so i can start fresh, since i missed all the starter stuff?

cosmic lion
muted adder
#

I see
Thank you
That kinda blows
Im stuck with an account that missed the starter quests 💔

cosmic lion
muted adder
cosmic lion
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The "mp"/social part of the game is lock to each server
So if that's is what you mean,yeah not much you can do there, apart of creating a new HYV account

brisk canopy
odd wedge
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Just today?

gleaming lily
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If i wanna remove a device from my verified devices how do I do that or is changing the password good enough

cosmic lion
cosmic lion
inland osprey
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Is hi3 capable of being played on Linux? Or will I have to partition?

stoic reef
inland osprey
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I see... partition it is then I suppose.

willow falcon
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Android emulator on linux

mortal zealot
willow falcon
mortal zealot
wraith yacht
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cant collect this

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when i open it

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and no other option on tab

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is this a bug? already exit and reentered the event, and already closed and open the game

stoic reef
wraith yacht
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or misleading

stoic reef
stoic reef
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i coulda sworn though that some previous year it filled up and then was claimable at the end of the week or something TeriDerpMelon

but yeah its claimable now, just have to click on the red box that says "dinner's ready"

wraith yacht
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thanks ❤️

stoic reef
wanton tinsel
hasty wren
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i keep getting this pop up

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does anybody know why

willow falcon
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Same. Manually clearing the cache may solve the problem.

hasty wren
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im on pc but this didnt occur on mobile

willow falcon
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Global / SEA client?

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nevermind

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Go to %userprofile%\AppData\LocalLow\miHoYo
Delete folder Honkai Impact 3rd

wicked zenith
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anyone knows how to do with " authentication login errors" when login? i cant login

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i encounter it in my mobile

stoic reef
wicked zenith
stoic reef
# wicked zenith i login use email and pasword

could be a couple of things then, first in case its a connection issue try restarting your phone and try both on wifi and mobile data. if that doesnt help then try the forgot password to reset your password and see if that helps TeriStonks

stoic reef
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np and good luck!

wicked zenith
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it still cant login.. T.T, any other suggestions?

stoic reef
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Nothing like too many requests or anything?

If not then are you on Android or iPhone?

stoic reef
# wicked zenith yes.. iam on android

ok, since restarting and changing networks from wifi/mobile data and changing your password didnt help then first try clearing out the cache by going to settings > apps > honkai impact 3 and then delete the cache (NOT data, if you delete the data you'll have to redownload everything)

after that then restart your phone again and try opening the game and if its still happening then its definitely a connection issue so i'd recommend trying to use a VPN to fix it temporarily, if you dont have one that you use then this pin has a couple of good free ones that you can try FuHuaApprove

umbral patrol
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I'm getting a "Connection Failed" error in PC client... Android works just fine tho. My laptop has access to the net(browser) just fine.

mortal zealot
pallid niche
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Is Lootbar against ToS?

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Or could I use it if I wanted to

stoic reef
pallid niche
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Yes

stoic reef
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might be, but hi3 isnt even on there

pallid niche
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Oh LOL

stoic reef
# pallid niche Oh LOL

Unless they changed it, the only supported non hoyoverse top up method was codashop but that was always only for SEA accounts, theres no way to gift crystals to NA accounts so any site claiming to be able to top up for you for non SEA accounts or honkai impact 3rd (instead of honkai impact 3) is also probably just scamming you

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or would want your login info which is a ToS violation

pallid niche
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Fair enough

jovial pawn
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@stoic reefluna pls help me, but just saying, this problem u might me impossible to solve

stoic reef
jovial pawn
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no i was just waiting u appear to say what is

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so

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every time i open my honkai impact (not every time, but sometimes)

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my game just crashes, turn the screen black and appear a warning of amd saying that something happen

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everything stop working like my wallpaper or other things that are open

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idk why this happens

fringe burrow
# jovial pawn no i was just waiting u appear to say what is

im not the one that was going to solve it, i just want to understand why so many people do that? if you neeed someone to help you just toss the question and wait till they appear, no need to wait until they come, what if they are not online and you have to wait a day? a lot of people may have the answer but since you didnt send it you wont get an answer

jovial pawn
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like now idk why i open my honkai impact and the screen goes black and my screen go to the minimum of resolution (to 1920 to 1020)

jovial pawn
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but pls help me idk why this problem is happening

fringe burrow
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im not a tech expert, i just came here scouting if there was any problem to report to mods, but i saw you asking and had to ask

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ill be taking my leave since that's offtopic

stoic reef
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I really can't explain what exactly is happening unless I get those three things. Otherwise it would be guessing and your computer has all three of those things

jovial pawn
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okay

jovial pawn
stoic reef
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Just put the whole file in here, like drag and drop it

jovial pawn
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@stoic reefwhat do u think?

stoic reef
# jovial pawn

can you drag and drop the file itself here? it should look like this

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along with the two dxdiag screenshots so i can see what your GPU drivers are

jovial pawn
stoic reef
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no not a screenshot, dont open the file

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just select the file, and drag and drop the file itself here

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like before you hit send it should look like this

jovial pawn
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hmmmmm

stoic reef
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you can also select the file, press copy and press paste in a message to send the file itself, I need to see the whole file

jovial pawn
stoic reef
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thank you SakuraLuv

jovial pawn
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this?

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nice

stoic reef
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can i also get the dxdiag screenshots?

cosmic lion
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Ufff i think I saw the issue... 2048SP pain BronyaRip_nopies most likely is a driver issue

stoic reef
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of your system, display and render tab

stoic reef
jovial pawn
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i will trust

stoic reef
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yes its fine, theres no personal information

jovial pawn
stoic reef
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yup, and the display tab

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the whole window in the display tab

jovial pawn
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like this?

stoic reef
#

that one shows everything about your GPU drivers

jovial pawn
stoic reef
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yes thank you, let me look over these real quick, i think i know what the issue is

stoic reef
# jovial pawn

Like Iho said, the issue is your graphics drivers, they arent that out of date but they do seem to be causing issues so you will need to reinstall those.

First you will need to go to https://drivers.amd.com/drivers/whql-amd-software-adrenalin-edition-26.1.1-win11-jan-vega-polaris.exe and download that, DONT run it yet, just download it and remember where you downloaded it.

Next you will need to cleanly uninstall your current drivers so you'll need DDU (display driver uninstaller) so go to https://www.wagnardsoft.com/DDU/download/DDU v18.1.4.3.exe and download and run that program. The default options are fine, just make sure that if it does not detect your graphics card that you select the AMD option.

After that is done uninstalling your graphics drivers, restart your computer. After its finished restarting go to where you downloaded the AMD drivers in the first step and run that to do a fresh install of your drivers. Once those are done restart your computer again and that should fix it

jovial pawn
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okay

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i will do this

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brb

stoic reef
#

okie FuHuaApprove

jovial pawn
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@stoic reefit worked, i hope this don't happen again

stoic reef
willow falcon
#

ah, a 2048SP GPU BronyaHeavyDebugging

manic sluice
#

Hi, quick question, can HI3 run on macbook? Thanks

mortal zealot
#

well yes, but which one??

stoic reef
manic sluice
#

Oh ok. Thank ya guys!

umbral patrol
#

I could login via Android in the same network so not really sure if it's even a network related issue.

lyric marten
#

What does case number mean?

cosmic lion
umbral patrol
cosmic lion
lyric marten
#

Because, I want to play again.. but I can't access my old account.. even when I tap retrieval from in-game.. it will direct to FAQ..

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I stopped playing after This Banner Herrscher

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Because my old phone has 64/64 GB ROM while today has 256GB plus 8+8 GB Ram

cosmic lion
cosmic lion
lyric marten
#

I have this on my fb photos.. so 2023? 😅 There is no issue when login 🥹 and I even tap retrieval because this is my new phone that has high specs... I stopped playing after that banner..

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What if I'm in the wrong Server?mobile phone, playstore..

#

How do you know if it is SEA or Global or etc?

cosmic lion
#

because of your UID your account should be on the SEA server, so check that you have that ver. of the game installed
if you need the apk, you can find it here #🔌technical-help message

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and i will recommend that you select the SEA role for the server (id:customize)
so if you have any issue/question in the future, we can know that you play there + you can see channels related to that server

umbral patrol
cosmic lion
umbral patrol
lyric marten
stoic reef
#

!FAQ pcclearcache

grizzled rampartBOT
# stoic reef !FAQ pcclearcache
  1. Please, close both game and launcher.
  2. Press Windows + R, input regedit.
  3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
  4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
  5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

umbral patrol
stoic reef
# umbral patrol No use. Still not letting me login 😭😭😭 I̶'̶m̶ ̶t̶u̶r̶n̶i̶n̶g̶ ̶i̶n̶t̶o̶ ̶S̶e̶...

BronyaThink then it is definitely a connection issue if you deleted both the registry and appdata folder.

You can always try repairing in the hoyoplay launcher just in case but this is almost certainly a connection issue. the only thing i can think of is if wireguard lets you pick the country you route to try routing to a different country and if it doesnt try protonVPN since its free from the pin that iho had you look at earlier since it usually works ok with hi3 and wireguards connection route still might be putting your connection on a troublesome route.

Though if that doesnt work i'd also recommend reporting it to customer support so they can get some connection logs to see whats going on exactly with it #how-to-contact-cs

#

usually though this kind of thing goes away within a few days to a few weeks, however long it takes whoever's data center is dropping your connection on the way to hi3 fixes their problem

umbral patrol
umbral patrol
#

Guess I'm stuck doing Mobile MA runs now... Oof score tanks by 1-2 secs per run.

stoic reef
umbral patrol
stoic reef
# umbral patrol I guess? Or it's just either my laptop or ISP frickin with me since I can play o...

They are yeah so thats why the website works on your pc, as far as mobile working on the same network as PC, ISP's or routers tend to route things in whatever way they think is best at the moment you make a connection and then remember that for a while, if you havent tried you can also do things like clear your DNS cache, or turn off your router for about 5-10 minutes and then turn it back on to try to get your pc on the same connection but no guarantees with that

near hearth
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literally the only game this happens on

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i have to turn on a vpn to get it to work

torn parrot
#

does anyone know wtf a "order screenshot" is? I was on the official hoyoverse top up page and topped up but I realized I was logge dinto the wrong account, I asked for a refund and they are asking me for a screenshot

stoic reef
stoic reef
torn parrot
near hearth
torn parrot
near hearth
#

did u check the purchases tab or spam

stoic reef
torn parrot
#

whats purchase spam

near hearth
#

yea

torn parrot
#

ok so my credit card bill should be ok?

near hearth
#

and a spam tab

near hearth
stoic reef
torn parrot
#

ok, cuz its not in my email, I think the account might not be linked to my email

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it was logged in by username

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i use username for genshin and email for honkai3rd login

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and the website defaulted to the genshin account when i tried to top up honkai

stoic reef
#

ah i gotcha

lyric marten
#

High settings for Valkyrie and her skill effect quality only where?👋😅

worldly cipher
torn parrot
#

help I topped up on a wrong account and hoyo doesnt want to refund me saying it is against their TOS
can I do charge back?

bitter ravine
#

do u buy it from hoyo or 3rd party?

torn parrot
#

hoyo

#

sdk.hoyoverse

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ok i just got reply from hoyo saying

#

We are sorry for any possible inconveniences caused. However, as much as we want to assist, we are afraid to say that we cannot process your refund request. If you insist on a refund, please kindly apply for it through the payment channel that you have used for the purchase.

Please be advised that a refund will result in the deduction of Crystals on the account (including first-purchase bonuses where applicable), matching the value of the purchased article that was refunded. As a result, this may have your account banned. We kindly advise you to proceed with caution and care.

#

thats very ambiguous, so can i do a chargeback or not?

#

i dont care if they take the crystals back since I dont play on that account antmore, i just dont wanna get in trouble

bitter ravine
#

form what i read dont use the stuff that u buy,contact through other email,idk that email

#

can i know what email u contact?

torn parrot
bitter ravine
#

LanternHeavyThoughts same email im gonna give

torn parrot
#

i didnt use any stuff i bought

#

that means i should be safe to chargeback?

bitter ravine
#

wait for som1 else that used to answer these kind of stuff

torn parrot
#

uh who

bitter ravine
torn parrot
#

who answers this kind of stuff

bitter ravine
#

i usualy see them asnwering stuff here

torn parrot
#

kk

lyric marten
stoic reef
# torn parrot i dont care if they take the crystals back since I dont play on that account ant...

The only account that may get banned is the one that you topped up on.

I know you want a guarantee, but as long as your crystal amount doesn't go negative as a result, then I don't think it'll get banned. But no guarantees, it still could be by I know people have done chargebacks without getting banned as long as their total stays in the positive. they're being vague because they have a no refund policy.

stoic reef
lyric marten
#

Thank you for the info desu~ 😊💯

stoic reef
#

Np~

daring tendon
#

im trying to log in but it keeps saying invalid account format

stoic reef
#

like email, facebook, etc

daring tendon
#

email

stoic reef
#

then that usually is an email address with invalid symbols or a blank space at the beginning or end, i'd recommend manually typing both your email address and your password instead of auto fill or copy paste to make sure theres no blank spaces at the beginning or end of both the email and password

topaz sapphire
#

I keep getting this error on PC unless if I turn on a VPN. I even tried connecting to my phone's hotspot, and it didn't work

topaz sapphire
exotic phoenix
#

i click but cant claim anything it says claim but am i missing smth same for achievements

near hearth
worldly cipher
still iron
#

hiya, I cant seem to login to the game on my pc. It becomes a network error (I have no internet issues locally, im sending this request from the same platform as I want to play on), I repaired the game, have verified my network and rebooted the game but to no avail. Help pls?

worldly cipher
#

For trusted VPN see the 6th pinned comment

pale oxide
#

whenever i open hi3 on my phone it gets stuck on this

#

what do i do

stoic reef
topaz sapphire
topaz sapphire
#

I'm trying to figure out what's going on with my PC, because I'm having some other weird stuff going on. Some images weren't loading, and disabling IPv6 fixed it. Then I ran "netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns" because I still can't connect to the game, and it made my images problem reappear lol

stoic reef
# topaz sapphire on my PC right now, it only works with a VPN

then it is an ISP issue, most likely your phones service provider is piggy backing off of your home internets outbound connection routes.

All a VPN does as far as HI3 goes is force your connection to route differently, its still using your ISP though and the issue is that your ISP or area's outbound data center is misrouting the connection, or favors a connection that is unstable which considering the other stuff going on its probably the latter part, large area's of the world's internet infrastructure is a bit unstable at the moment so if your local area favors routing through a currently unstable route then it could be causing all of this, a VPN forces it to route differently so thats why it fixes it

topaz sapphire
near hearth
#

spectrum

topaz sapphire
topaz sapphire
past rivet
#

I entered the hide and seek new game of the New Year festival and this appeared. I can hear my character jumping if I press the button to jump, but then, nothing happens. Not even the pause button is working!

near hearth
#

ive only started to have this problem since last year and ive been playing honkai for years

topaz sapphire
#

yeah I only had it start yesterday, but I also had problems with images not loading starting yesterday until I disabled IPv6

near hearth
#

its been happening for me on every device too

stoic reef
stoic reef
past rivet
stoic reef
exotic phoenix
mortal zealot
#

hey guys any idea why this is happening cuz i know for a fact i could see her normally a few patches back

#

can see her normally enuf in gameplay, but in dialouge and menu she looks weird

worldly cipher
worldly cipher
#

DDU is de way ElysiaCheers

mortal zealot
#

true but I've already recently had to reinstall windows clean in cluding the drivers, this issue had been persistent since b4 then so i doubt it's just the drivers

worldly cipher
#

What GPU are you currently using right now

mortal zealot
#

not a dedicated GPU, intel HD Graphics 4600

#

i5-4590 CPU

worldly cipher
#

I can see the reason why

#

Usually your iGPU can't handle the shaders anymore

mortal zealot
#

still this issue only happens for PE dudu and i could see her model just fine b4

mortal zealot
worldly cipher
mortal zealot
stoic reef
mortal zealot
#

why only dudu tho

#

oh hi luna VitaWave

stoic reef
#

I'm guessing you've already repaired the assets at the login screen and done the repair in the launcher?

mortal zealot
worldly cipher
# mortal zealot why only dudu tho

It's really hard to pinpoint out the exact cause but the only solution is for you to buy a dedicated card

A 1050 or an rx 580 still should work fine or any budget cards at all tbh

mortal zealot
#

as soon as this ends BronyaHeavyDebugging

mortal zealot
#

need low-profile cards HimekoDead

stoic reef
worldly cipher
mortal zealot
viral stone
#

Hi can someone help me i think i lost my account

stoic reef
worldly cipher
#

Optimization is really non existent on old maps and valks

viral stone
#

Im a returnee player and i tried to log in with my old acc and just restarted

worldly cipher
#

Ok account problem I'm out

stoic reef
viral stone
#

I think last year?

#

Or the year before that i cant really remember

mortal zealot
mortal zealot
viral stone
#

That was my first thought too

mortal zealot
#

or that you're signing into the right account?

viral stone
#

I might probably be in the wrong server

stoic reef
viral stone
#

But im not sure how should i know im in the right server?

worldly cipher
#

I've been a tech helper for almost 4 years (lurking mostly) and I'm still scared to answer retrieve account question not my cup of tea HimekoLMAO

I'm literally living up to my nickname

stoic reef
viral stone
#

Im on mobile

stoic reef
#

Then it's sort of simple, is the app called honkai impact 3 or 3rd?

stoic reef
viral stone
#

Honkai impact 3

stoic reef
#

Are you on iPhone or Android?

viral stone
#

Ohh no then how do i go to NA serverr

#

Iphonee

#

😭

#

I checked for honkai impact 3rd but there isnt one

#

💔💔

worldly cipher
#

Just download the right server via official website

Since it's just last year no need to bind account I'm sure you're already using a HYV account

viral stone
#

Yeaahhh😔😔😔

#

oh no

#

NOOOO

worldly cipher
#

Oh Luna beat me to it

viral stone
#

ARE U TELLING ME I CANT PLAY ME GAME

viral stone
#

URGH I WAS LITERALLY A VETERAN THERE💔💔💔

#

Im gonna kms

#

Stupid iphone

mortal zealot
stoic reef
mortal zealot
stoic reef
#

Just not the way hero was saying

#

I'm explaining how to do it

viral stone
#

Oh sorry sorry okay tyt

mortal zealot
#

IM DEAD LOL

mortal zealot
worldly cipher
#

I haven't been here for like a year and a half so my tech answering skills are rusty

stoic reef
# viral stone I checked for honkai impact 3rd but there isnt one

Ah for that you will need to uninstall the honkai impact 3 and then after that since iPhone only shows the regional version for the app that your Apple account is set to. So after uninstalling the one you have you either need to:

Change the location of your current Apple account to an NA address, though this would affect any other apps availability if you need someone that is only local to the country it's set to.

Create a new Apple account with an NA address and then just sign into that one before installing the game in the store

With an NA address for your Apple account it'll show the right version of the game in the app store. It's just only having the 3 because your address is set to a southeast Asia address atm

worldly cipher
#

Oh yeah speaking of tech talks I did backread and looks like Slothy is just a myth RozaDead tho IhoFox is still alive and kicking

mortal zealot
viral stone
#

Oh wow thanks youre a lifesaver

worldly cipher
stoic reef
viral stone
#

Although i dont think changing my apple acount to NA server would be a great idea so i might just make Another apple acc

#

Or idk

#

THANKS LUNA

mortal zealot
viral stone
#

Wow ur an angel

#

May u be blessed with a baby😈

worldly cipher
#

Or to save you the hassle if you have a laptop or desktop you can just play there

viral stone
#

Man im an og mobile player, i dont have a pc or anything else

stoic reef
viral stone
#

Anyways im gonna go thank you guys mwah love u yall

stoic reef
#

Np~

worldly cipher
#

Same see you Luna prob ...... next year also send my regards to slothy and Iho HimekoLMAO

stoic reef
#

Ok see you next year, feel free to not be a stranger VodkaHug

worldly cipher
#

Been busy with work that I barely open discord tbh but since I'm gonna quit looks like I can visit from time to time

viral stone
#

I uhh

#

Idk if i want to wait for this app to be installed again😓😓😓

#

MAN IPHONE SUCKS

stoic reef
#

Yeah it does BronyaRip_nopies

viral stone
#

Yeah😓

mortal zealot
#

Apple sucks BronyaHeavyDebugging

vestal tapir
#

any idea what could be causing my pc client to be super laggy suddenly? Only jsut started yesterday, usually runs perfectly fine at high fame rate, no patches or anythign since then

stoic reef
# vestal tapir any idea what could be causing my pc client to be super laggy suddenly? Only jsu...

first thing to try would be to check for windows updates and restart your PC and see if that helps. If not then you can also try running the repair in both the launcher and the lower left of the login screen to see if that fixes any broken game files. You can also clear your shader cache if you're using an nVidia graphics card. If your GPU also got a driver update within the last week or so as well you can consider trying to uninstall that and installing an older version in case a recent graphics driver update is causing some issues with hi3's graphics

vestal tapir
#

I'll give it a try, weirdly it's not happening with hsr or anything else

stoic reef
#

yeah it goes like that sometimes. a graphics driver update, or windows being windows and needing an update or a restart will usually only affect one or two things, and even though HI3 is made by the same company it uses different unity versions and has different dev teams than the other games so lots of things can affect just one out of the handful of games they make

slim violet
#

i would like to go back to playing hi3rd but unfortunately i found out the huawei login is no longer possible is my account gone forever?

#

idk if this is a technical help if not mb

mortal zealot
#

hey luna i js saw this in hoyo launcher settings

#

just wanted to know how usefull this is?

lunar gust
#

CS can ask to run this and send to them

#

that's all there's to it

#

you can just view the info yourself ofc

mortal zealot
#

I see

#

is that info any use if i send it here

#

like can u guys make use of it for analysis and stuff?

daring tendon
#

Help i try login it says account does not exist

mortal zealot
#

aside from that confirm that you are using the correct account for logging in in the first place

daring tendon
#

i am in the correct server

mortal zealot
#

SEA?

daring tendon
#

yea

mortal zealot
#

what error are you exactly getting

#

and how long ago did you log in to your account last

daring tendon
#

a day ago

#

it keeps saying account does not exist

mortal zealot
#

could be a typo in the account address?

daring tendon
#

no

mortal zealot
#

If you are absolutely sure you are using the right hoyoverse account and in the right server, try to take it up with Customer support #how-to-contact-cs

#

could try using a VPN or you could just try to wait and see if you can log in later, but no guarantee it'll work as far as i know

#

@stoic reef or @cosmic lion can help more with this

worldly cipher
#

File name if PC / Mobile name if mobile
Honkai Impact 3rd is SEA
Honkai Impact 3 is Global

#

Also when did this happen? Just today?

stoic reef
# daring tendon no

@daring tendon if your server is correct then it is simply just you're using the incorrect account and there is no hoyoverse account with what you are trying.

This can happen a lot of times if someone used google account to login but then tries to use that google accounts email address since gmail email address is not the same login as the google account login, they are two different account logins. Same with appleID.

If you used to play on steam then its because steam doesnt use hoyoverse accounts so you'd need to use the steam version.

But like vita said if you are 100% sure you are both using the right server and the right login then you will need to contact customer support and provide your UID and they'll help figure out what account you need to sign in #how-to-contact-cs

mortal zealot
mortal zealot
compact pendant
#

i cant send messages in world chat? idk if it doesnt send or it just doesnt show up but from my end it just doesnt show up

#

but the system did detect if i send chat too quickly not sure if it means it went through, also i already restarted the game

#

or is there like a timeout here

cosmic lion
odd wedge
#

Spamming or sending inappropriate/offensive content may also lead to mute btw

#

But yet, CS

gentle ore
#

Where do i send crash logs? Game keeps crashing since yesterday

mortal zealot
#

here BronyaHeavyDebugging

cosmic lion
alpine verge
stoic reef
alpine verge
#

Can I ask one question

stoic reef
#

You can always ask, I can't guarantee I know the answer though xD

alpine verge
#

What gets a person timed out lol

#

I never said anything inappropriate or disrespectful

#

😞

stoic reef
#

Several things that I know of, but I'm just a captain like you so I don't know the full list. Things like filtered words, symbols etc. Attempted spam can do it too

alpine verge
#

Dang it

#

♡♡♡♡♡

#

My hearts

#

Lol

scenic jackal
#

guys why is this happening?

stoic reef
# scenic jackal guys why is this happening?

it could be a lot of things, can you provide the following information so I can try to figure out whats causing it?

If your game is crashing a lot then the next time it happens before you try to reopen the game do the following:
Press Windows + R, input dxdiag.
Please get screenshots of the System and Display tabs (+ Render tab if present). And put them in a message describing your issue along with your output log so we can see what the game was doing when it crashed. To get your output log do the following:

Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here along with screenshots of the 2+ dxdiag screens along with a description of your issue (like when it crashes if it does it in the same area, etc).

scenic jackal
stoic reef
#

unfortunately the error.log doesnt show me anythiung that i can read, all it points at is that the crash is somehow related to directx so it might be graphical in nature. But thats why i need the dxdiag screenshots and the output log, assuming you havent opened the game since it last crashed then the output log will usually tell me exactly why

scenic jackal
stoic reef
# scenic jackal

thank you for the dxdiag

BronyaThink theres nothing wrong with it on its own though, the drivers are up to date and it should be enough to run the game. Any luck on getting the output log or have you reopened the game without it crashing since the last time it crashed?

scenic jackal
stoic reef
scenic jackal
stoic reef
#

Ok let me look this over real quick

#

So it's almost definitely your graphics drivers that are causing the problem. What I would recommend is first just in case the game files are corrupted and false reporting the issue you can run a repair in the hoyoplay launcher. But what you'll most likely need to do is uninstall and reinstall your graphics drivers since those are what the game is saying are causing the issue.

To cleanly reinstall your graphics drivers first please download the Nvidia GeForce experience app but don't install it yet.

Then go to https://www.wagnardsoft.com/DDU/download/DDU v18.1.4.3.exe to download and run the display driver uninstaller DDU to cleanly uninstall your graphics drivers.

After uninstalling them please restart your computer and then run the Nvidia thing you downloaded earlier to reinstall them. Then restart your computer again and that should fix it

scenic jackal
#

Huh I did update my graphics card today and reinstalled it u saying that it have been corrupted while installing?

stoic reef
#

sounds like it yeah, hi3 is saying that its your graphics drivers that are causing the crash

#

if you didnt use DDU when reinstalling the drivers today there was probably some junk data left behind

scenic jackal
#

I see should I reinstall the update with custom settings to delete old driver in the Nvidia app?

stoic reef
#

I mean it can't hurt to try but using DDU is the best option to cleanly uninstall graphics drivers

scenic jackal
novel nexus
#

just uninstall it with the DDU and it will be also uninstalled

scenic jackal
#

do i get the new updated version?

novel nexus
#

but if its just 1 version behind its ok , you can proceed to uninstall your drivers

novel nexus
#

press Clean and Restart for your Nvidia drivers

scenic jackal
#

what options to choose here?

novel nexus
scenic jackal
novel nexus
scenic jackal
#

i see

novel nexus
scenic jackal
#

Ok im doing it i hope it fixes the issue without damaging my laptop further...

novel nexus
scenic jackal
#

Ok should I continue with express installation or use custom?

scenic jackal
#

@stoic reef@novel nexusthx guys its working also idk hi3rd launcher is animated SakuraWTF

stoic reef
scenic jackal
#

u and @novel nexus

novel nexus
mortal zealot
novel nexus
mortal zealot
#

hmm

#

anychance of the GPU failing or any other risk-

novel nexus
#

Intel HD 4000 also works fine ✔️

mortal zealot
mortal zealot
#

ah ok then thats a relief

novel nexus
mortal zealot
mortal zealot
novel nexus
mortal zealot
#

or how to use it

novel nexus
mortal zealot
#

this the correct link for download?

#

(sry for paranoia i got hacked last time)

novel nexus
mortal zealot
#

guru HoSHmm

novel nexus
#

press download mirror EU or US

mortal zealot
#

k

#

thnx

#

why...?

novel nexus
#

maybe try this , use the Portable setup

mortal zealot
#

welp using warp lets me bypass it

mortal zealot
mortal zealot
novel nexus
mortal zealot
#

no problems?

novel nexus
mortal zealot
#

um why is it saying intel arc? or is it just the image it has for intel GPUs

novel nexus
mortal zealot
#

so just clean and restart right?

novel nexus
mortal zealot
#

k BronyaHeavyDebugging

mortal zealot
#

why

novel nexus
#

wait let me check it

mortal zealot
#

ok

novel nexus
#

similar driver version as HP OEM

mortal zealot
novel nexus
mortal zealot
#

no it was the generic ones b4 i checked in device manager, now its showing intel HD Graphics 4600 again

#

also the screen randomly blacked out which afaik it does when messing with display drivers

novel nexus
novel nexus
mortal zealot
#

ok ill try it then ig

novel nexus
mortal zealot
#

why is the file size larger? or am i imagining it

novel nexus
mortal zealot
#

ic

#

makes sense

#

k imma DDU and reinstall driver

novel nexus
novel nexus
mortal zealot
#

(i replaced my username with ' - ')

novel nexus
#

can you extract the drivers ?

mortal zealot
#

its been 2 minutes since i turned on wifi and windows alr reinstalled my driver HimekoDead

mortal zealot
#

just clicked install

novel nexus
#

1.Press Windows+R in your keyboard , type "devmgmt.msc"
2.locate "Display adapers" and right click choose "Update drivers"
3.press "browse from my conputer" and press "let me pick from a list available drivers"
4.Press "have disk" and click browse go to your extracted driver directory go to "(extracted drivers)\Graphics\ki129355.inf"

mortal zealot
#

this bypasses requirements?

#

also i assume i have to extract driver beforehand

novel nexus
#

its also to check if the hardware id match your system too

#

if its compatible , it will show this for example

mortal zealot
#

BronyaHeavyDebugging why u have so many different varieties of the same emote

mortal zealot
novel nexus
mortal zealot
novel nexus
mortal zealot
#

its asking for a file location

#

can it be anywhere?

novel nexus
mortal zealot
#

so just make new folder and select it for file location

mortal zealot
novel nexus
mortal zealot
#

k

mortal zealot
novel nexus
# mortal zealot

press the display adapter first and right click your "Intel HD 4600"

mortal zealot
#

ah-

mortal zealot
#

the last option is intel iris btw so not for me BronyaHeavyDebugging

novel nexus
mortal zealot
#

why tho-

#

so just continue on with my current drivers?

novel nexus
mortal zealot
#

thnx and sry for all the trouble HimekoDead

mortal zealot
novel nexus
mortal zealot
#

wow so pro

novel nexus
#

that 32.0.xxxx drivers is new Intel driver naming scheme
that is only for Iris Xe or higher sadly

novel nexus
mortal zealot
#

same

mortal zealot
#

or ddu again?

novel nexus
mortal zealot
#

with DDU then

novel nexus
mortal zealot
#

k

#

first download button?

novel nexus
mortal zealot
#

ye

mortal zealot
#

wait

#

i didn't use DDU

#

lemme try again

novel nexus
mortal zealot
#

success!

#

it installed the driver no problems

novel nexus
mortal zealot
#

.5171

novel nexus
mortal zealot
#

finally

#

@stoic reef IT HAPPENED

#

i can rest in peace now HimekoDead

mortal zealot
#

now lets hope this fixes the problem with the game BronyaHeavyDebugging

mortal zealot
#

i can js ignore this right?

mortal zealot
#

prolly a bug then ig?

#

well i got latest drivers now so im happy

novel nexus
mortal zealot
#

TeriCry indeed

#

im trying to use the collapse full repair again to see if that fixes it, since my driver should be updated now

novel nexus
#

(without DDU)

mortal zealot
#

hmm ill try

#

just let this HI3 repair end

mortal zealot
mortal zealot
#

maybe it just had a older driver in the pack with OpenGL 4.3?

novel nexus
mortal zealot
#

kek the universe hates my pc

mortal zealot
novel nexus
#

even with new drivers , it can be uploaded 1 weeks to 1 month after the driver was initially created

mortal zealot
#

yeah i figured since the resuls speak for themselves BronyaHeavyDebugging

#

+1 knowledge

#

anyway lemme try again

novel nexus
#

its OpenGL 4.6 for me (because it has Nvidia 840m)
but its should be 4.4

mortal zealot
#

yeah nope still same

#

also this just opens after restart regardless then ig

#

it opened this time too and just reinstalls the driver

novel nexus
mortal zealot
#

security reasons?

novel nexus
#

they announcce it back in 2019 or 2018

mortal zealot
#

welp it is what it is and i got updated driver so TeriStonks

scenic jackal
#

bruhh game was running fine after i used the check download assets and as soon as i went to the lobby my game crashed...

#

is it cuz i put in the d drive instead of c drive?

#

ok i went to the launcher to check where it is locating the game files but instead of showing d drive it showed c drive so i did the locate thing and now it seems to work...

#

ig i was wrong...

cosmic lion
# scenic jackal ig i was wrong...

the next time the game crashes, can you share your output.log here

2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here```
scenic jackal
#

ok

#

though i did that yesterday with luna and lochi

#

could it be nvidia is actually giving me bad graphics update to force me to buy new laptop??

cosmic lion
#

could be other stuff causing the problem too, that is why is better to check the output log, because records everything until the game closes (both normally or by a crashing, that is why need to be the file created right after the crash)

#

if the output is the same as before then could be a problem with the driver/GPU/OS itself... but is the better to check before doing anything

scenic jackal
#

ok

#

im waiting for this to finish but it looks like its gonna take a WHILE...

stoic reef
#

If it doesn't then even though you have the latest driver it could be that the latest driver has some issues with the game, but here's to hoping that redownloading the assets help

scenic jackal
scenic jackal
#

should i reinstall hi3rd in c drive?

#

could it be becuz i reinstalled it at the d drive it got corrupted?

stoic reef
# scenic jackal could it be becuz i reinstalled it at the d drive it got corrupted?

no that shouldnt be causing it, and its still saying that its graphical related but since you reinstalled your graphics drivers yesterday, assuming that there isnt some incompatibility with the newest nvidia 3050 drivers with the lobby (which can be fixed by uninstalling your current drivers and installing an earlier version of them, this is called a rollback)

it could be an issue with your windows directx runtime, since the errors are about directx which is usually about the graphics drivers but can possibly be about the directx runtime itself. try going here and just download and run the installer, no need to do anything fancy with uninstalling it'll just handle that itself #🔌technical-help message

after thats done try restarting the game and if the game is still doing it then i can find an older nvidia driver to replace your newest one to rollback your drivers from the newest ones. its not super rare but it happens enough where the latest drivers having some incompatibility with live service games until nvidia fixes it with the next driver

scenic jackal
stoic reef
#

BronyaThink did it have an option at the beginning to repair or uninstall or anything like that?

scenic jackal
#

no just agree with liceense then do u want to install the bing bar

#

thats it

stoic reef
#

I gotcha, then your directx is probably fine, tbh the latest version is almost 2 years old now

cosmic lion
#

could be a problem with the OS/Driver too, in recent months some OS update had made RTX cards have some issues (different depending of the "update/driver" ver.)
you could try to force the game on running on your iGPU and check if you still get the crashes

stoic reef
#

if you want to try rolling your graphics driver back to an older version, heres one from january so its not too old or anything. You can use DDU again to uninstall your current one and then install this one https://www.nvidia.com/en-us/geforce/drivers/results/263200/ for your laptops graphics card

theres also the option of contacting hi3 customer support while you try this to see if they know anything to try #how-to-contact-cs

but hopefully rolling it back to an earlier version will fix it, or an alternative is what Iho suggested with making the game use your integrated graphics instead of the nvidia one. Might have to turn the graphics settings down a bit but it should at least let you do the lobby stuff

scenic jackal
#

i see, ill contact the customer support then

stoic reef
#

its good to let them know about it yeah, and while you wait for a reply theres no harm in trying the other stuff to get it working FuHuaApprove

scenic jackal
stoic reef
scenic jackal
#

in the meantime ig ill have to do the lobby on phone

#

thx again friends

worldly cipher
mortal zealot
tepid drift
#

Anyone here? Need advice on something real quick

mortal zealot
tepid drift
mortal zealot
static pagoda
#

^

mortal zealot
#

also mentioning reddit makes me even more suspicious HimekoLMAO

mortal zealot
#

No one ever does this, they likely want to get some money off you or just hack your account

tepid drift
mortal zealot
#

yeah HimekoLMAO

tepid drift
mortal zealot
stoic reef
# tepid drift Someone is offering to buy me gems. Should I accept?

there is no way in honkai impact 3rd to transfer or buy crystals for other people for glb servers, they would have had to ask you for your account login information to "buy" it for you which account sharing is against ToS and can result in a ban if discovered (plus they were probably going to just steal your account after getting your login data)

brisk yew
#

Can I have a graphic tablet connected to my pc while I play hi3? Or will the game detect it as an external device

stoic reef
brisk yew
stoic reef
brisk yew
#

Aah HigoIDK thank you

stoic reef
#

np VodkaHug

wary temple
bitter ravine
#

wow i never thought u cant do that on hi3

bitter ravine
#

?

#

i was talking about "Honkai Impact 3rd cannot be topped up by others unless you are on cn server."

#

not the account trading

wary temple
bitter ravine
#

no i remember watch someone got something like that on other hoyo game, i thought hi3 can to

wary temple
#

Not that I know of. Please report if you see sus sites

bitter ravine
worldly cipher
odd wedge
#

All you need is UID and $$$

#

!faq merch

grizzled rampartBOT
# odd wedge !faq merch

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
[Google Play](#🔌technical-help message)
Epic Games (install game from Epic Games Store | GLB only!)
Steam... [BUT](#☕general-chat message)

__Web __
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
Hoyoverse Top-up Center:
GLB: https://sdk.hoyoverse.com/payment/hk3global/index.html#/
SEA: https://sdk.hoyoverse.com/payment/hk3os/index.html#/

wary temple
#

@bitter ravine I was corrected ⬆️

bitter ravine
#

ThelemaPog wow u can

odd wedge
mortal zealot
bitter ravine
#

u can use mine to if u feel generous

wary temple
#

mots please bean scammer

mortal zealot
odd wedge
#

bUt yeah there are lots of different ones out there, but Codashop is one you can trust.

#

If people are gonna start asking for your username, email, mobile number, password, well pretty much any of the above besides your UID. It's 🫘 time

bitter ravine
#

wait,what if they do a refund? or u cant on spesific place

stoic reef
#

Codashop just works for SEA though, so I can't have a donation box for my main account xD

novel nexus
worldly cipher
worldly cipher
static pagoda
worldly cipher
stoic reef
scenic jackal
stoic reef
scenic jackal
#

just hope the other games dont get affect by it

stoic reef
#

other games should be fine, just make sure to have auto updates turned off and turn them back on in a few months and you should be fine TeriStonks

scenic jackal
#

bruhhh

#

now opening realms of battle breaks the game...

stoic reef
#

and you used DDU when you installed the older driver right?

scenic jackal
#

and deleted the nvidia with the DDU

stoic reef
#

BronyaThink im half asleep right now but just to confirm you also had previously tried reinstalling the game entirely right?

scenic jackal
#

before i did the DDU

stoic reef
#

then im not sure what it could be, but you can try what Iho suggested and going to your windows settings > graphics settings and finding hi3 and set its GPU preference to what should be the power saving mode which is your iGPU which wont use the nvidia GPU at all

#

it could in theory be a broken windows thing with directx and a system restore fixes that but thats a pretty extreme thing to try especially if you dont have restore points setup

scenic jackal
#

this is from the customer support team

stoic reef
scenic jackal
stoic reef
#

the file you'll want to add is bh3.exe in your installation folder

scenic jackal
#

it worked

stoic reef
#

lets hope it stays that way TeriStonks

scenic jackal
#

i see but still wont hoyo devs look into this? im sure im not the only one who got this issue right?

stoic reef
#

You're the only one that's reported this in here, but yes tell customer support it didn't work otherwise they'll assume it worked

scenic jackal
#

ok ill do it but tomorrow im dead tired

#

ill put reminder

#

thx btw

#

nighty night

static pagoda
odd wedge
#

WOAH @stoic reef congrats on green 💚

#

WADAFAK

static pagoda
#

Slothy trial mod now

odd wedge
#

Amazing

static pagoda
bitter ravine
mortal zealot
#

weren't you supposed to alr know

#

also hi KianaWave

#

haven't seen you in a hot minute

odd wedge
odd wedge
static pagoda
odd wedge
#

Exams soon

mortal zealot
#

ooo

odd wedge
#

Giving the kids extra lessons TeriRip

mortal zealot
#

same tbh

#

oh u get extra lessons

odd wedge
#

I'm giving extra lessons 😭

mortal zealot
#

man i just want exams to just come and go already

odd wedge
#

I'm the teacher

mortal zealot
#

oh-

#

LOL

static pagoda
#

Slothy is the one doing the torturing

mortal zealot
#

prof irl and in hi3 server

odd wedge
#

Been getting only 2-3 hours of sleep every night since last Friday SeeleDead1SeeleDead2

mortal zealot
static pagoda