🗒️ Examples when Contacting CS! 🗒️
Consider these templates in your ticket; this should help ease the process between yourself and the Honkai Impact CS Team! You can also provide secure third-party links if media capacity is an issue~!
🐞 BUG ISSUES 🐞
I found a consistent bug during my gameplay. I attached images/videos to show the example too. It can be reproduced with these steps:
Step 1. xxx
Step 2. yyy
Step 3. zzz
📝 FEEDBACK/SUGGESTIONS 📝
I have a feedback for the Honkai Impact team to consider! The suggestion is xxx. This is a good idea because yyy and zzz. I included images to help illustrate my idea. Thank you!
💰 PAYMENT ISSUES 💰
I have payment issues regarding xxx. I also attached related images.
- Top Up Channel (Google Play, App Store, MyCard, Worldpay, PS Store)
- Order Number
- Transaction History
- Bank transaction notification
- Bank Transaction serial number
🗒️ ACCOUNT ISSUES 🗒️
I have account issues regarding xxx. I included the information below.
• UID/Account Nickname + Server
• Email/Phone the account was registered with
• Other authorized linked information the account was associated with
• Date/Time/Location of your last login
• Authorized device(s) used to access your account
• Authorized transactions: confirmation numbers, date/time, amounts
• Other proofs of ownership
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