🔌technical-help

[stoic reef]

this is amber street map though, try going to main menu, attack, and click the big chapter selection screen in the middle and send a screenshot of that

im thinking you have a different map selected than chapter 5's

ok testing done, no matter what i try, deleting everything from resources, then deleting the cache makes the game redownload about 400MB of random video files and 50 or so of audio files from like 9 different chapters, but not the 217MB you have.

if you dont wanna risk downloading anything then i'd email customer support #how-to-contact-cs and let them know the game is asking you this, literally every time you open it because all of the solutions I know involve downloading at least a little bit apparently even though they literally shouldn't, so maybe they'll know something that doesnt involve downloading more

[vague drum]

You right...
Sorry, my bad... (>_<)
Thx for the help 🙏

[stoic reef]

Np~

Doing open world stuff out of order can be a bit messy xD

[vague drum]

Yeaaa it is wkwk

[severe junco]

Why is my game redownloading when I update help pls

[cosmic lion]

if you are on pc most likely your download got corrupted and that is why is redownloading the file, if that is the case you can try to manually download the file with the steps in here #🔌technical-help message
on mobile that error should not happen but i saw sometimes on android that the game starting incorrectly and asking to download again, but a simple restart should fix it

[severe junco]

Do I have to reinstall the launcher for it to work

I guess I just have skill issue lol

[severe junco]

I asked this because of the download speed being slow as hell somehow, but now it's fixed

thanks

[stoic reef]

no no reinstall needed, the steps dont mention it

[spare loom]

how can i change my server after ive picked asia

my mate has the option to change between Europe and America but i dont have an option to change at all what soever

[stoic reef]

SEA client only has teh SEA server, same with JP, KR, CN, etc they all only have their own server on it.

GLB is the only client with both NA and EU servers on it, its unique like that

[drifting kestrel]

i still wondering is your friend play the Steam version or the official website version

[spare loom]

he is on mobile

[drifting kestrel]

ok, sorry

[stoic reef]

but in case you were wanting to know if you could transfer your account to another server, no you cannot do that. you'd have to start a new account after downloading the glb version of the game

[spare loom]

by new account you mean a whole new email correct

[drifting kestrel]

[stoic reef]

no you can use the same hoyoverse account. hoyoverse accounts can have one game account per server. in theory you could have like 7 hi3 accounts on one hoyoverse account if you have all the different regions installed

[drifting kestrel]

why...

[stoic reef]

why to which part?

i talked about a couple of things

[drifting kestrel]

why we need to play 7 server

[spare loom]

ive looked through the main login page and the ingame setting page and i see no where to change server to make a new server save

[stoic reef]

you do not need to, it is just the maximum lol

[spare loom]

so i have uninstalled it and am now reinstalling it for the 4th time to see

[drifting kestrel]

try to download on officil website

[stoic reef]

like i explained earlier, the client (aka the game installation) for the SEA region only has the SEA server. if you want to play on NA/EU you would need to install the global version of the game

[spare loom]

tried it dont work

[stoic reef]

are you trying to play on mobile or pc?

[drifting kestrel]

he play on mobile

[spare loom]

mobile

[stoic reef]

android or iOS?

[spare loom]

IOS

[stoic reef]

then you will need to do one of the following to get the apple app store to show the glb region version of the game

[drifting kestrel]

he cant use the official website?

[stoic reef]

no

[drifting kestrel]

why?

[stoic reef]

iOS doesnt do manual installation like that

[drifting kestrel]

im not understand

[stoic reef]

actually test on that

go here https://apps.apple.com/us/app/honkai-impact-3rd/id1336342304

and see if it lets you isntall that

[spare loom]

says not avalible for the region

[stoic reef]

pretty sure apple does not let you access apps outside of your apple accounts regional location

like how bkw just confirmed

[spare loom]

like when i first downloaded it i had the option to pick but i just guessed seeing as my mate is over in asia

[stoic reef]

-Change the location of your apple account to be in a country in the americas region
-Make a new apple account with its location set to somewhere in NA/EU and then switch to that before opening the app store, it'll show the honkai impact 3rd instead of honkai impact 3

[spare loom]

vpn work

[stoic reef]

not for the last person that tried, no harm in trying if you want though

apple is very controlling like that, android users can just download and run the .apk file in the download link pin, but apple users have to change their account location or make a new apple account

[spare loom]

is there anything that the staff them selves can do cause this is starting to piss me off that i had the option now ive lost it and cant get it back

[stoic reef]

the discord staff in here? no they cannot and customer support cannot do it either

if you used to to have the option to change servers but no longer do, then you used to have the global version installed, but now have the SEA version isntalled

your only option to get the global version of the game installed instead of the SEA is to uninstall the SEA version, change your apple accounts location (or make a new one) and install the GLB versino of the game (the app store will call it honkai impact 3rd instead of the SEA's Honkai impact 3)

[spare loom]

yep cool no other game like this ive had an issue as they let you change your region whenever

all that changed was making a new character/save

[stoic reef]

most old games were like that, the main reason hi3 is like that compmared to other hoyoverse games is because when hi3 came out the company was like 1000x times smaller so it only released in CN, then later on JP, and so on. stuff like ZZZ or genshin and stuff released everywhere at the same time so they could have it all be switchable. but a lot of older games or games that are on the app store that release in different regions at different times are all like how hi3 is tbh

thats why the different servers are on different installations of the game is all, it released in different regions at different times (global was initially almost a year or 2 behind CN iirc)

[woeful schooner]

small question but what region would an apple id have to be to download SEA server? i completely forgot

[stoic reef]

southeast asia

[mellow bluff]

hi luna can u give me a detailed step by step sheit for the error im getting cus i dont rly understand what everyone else is saying..

[stoic reef]

what have you tried so far?

[mellow bluff]

restarting ig

[stoic reef]

restarting the game or your computer?

[mellow bluff]

Computer

[stoic reef]

and have you already tried clicking retry on that error a handful of times? that fixes it for some people

[mellow bluff]

yeah

[stoic reef]

and its by far the easiest thing to try

ok

[mellow bluff]

wont work..

[stoic reef]

also so i know what level of computer knowledge you have and stuff, can you find a folder on your computer if you're told where to go?

[mellow bluff]

yeah

also suddenly theres this drive error (this mostly happens when i have a currupt file mostly with wuwa scenarios)

[stoic reef]

what happens wh en you click to scan?

[mellow bluff]

it restarts fixes files within 5s so basically a restart

i just saw it

[stoic reef]

try it

[mellow bluff]

ok

[stoic reef]

the error message you got can mean drive errors too

[mellow bluff]

ok theres a problem.

i clicked on it

but nothing worked and the noti reappeared

lemme try again

Ok works now

Btw in talking from phone and pc

To avoid inconvenience

[stoic reef]

which drive did it say was the problem?

or did you not notice?

[mellow bluff]

It says...

Took 3 pics just in case

And its done

[stoic reef]

out of curiosity do you have space to install hi3 on your C drive?

[mellow bluff]

ALOT

97 gb

[stoic reef]

because your F drive is starting to have problems and thats what is causing these issues with corrupted files and so on.

[mellow bluff]

i have 97 gb so couldnt be the cause

[stoic reef]

huh?

thats not what i said lol

[mellow bluff]

o

X-X

[mellow bluff]

hmm

then whats the reason

how did everyone else solve it

this is so confusing...

[stoic reef]

please just wait until i've explained things

[mellow bluff]

alright sry

[stoic reef]

you wanted me to write an essay those take a while plus im at work

[mellow bluff]

i apologize

[mellow bluff]

i wanna laugh for some reason at this point

idk-

patience is my enemy frfr

[stoic reef]

So the cause of the issue could be several things, but what is most likely causing it is those drive issues your F drive is having that you keep scanning and fixing. those are trying to fix your hard drive itself. So basically any files you put on your F drive has a chance to fail/corrupt. The reason I asked if you had enough room on your C: for HI3 is because I was going to suggest simply reinstalling it on your C drive which should work ok to play with instead of working on fixing the one you have on your F drive.

If you want to fix the one on your F drive then while this isnt guaranteed to work it usually is what fixes it:

1. open the game and wait till you get the error message again, then click check details and take a picture, then close the game.

2. Go to the folder in the error message from step 1 (like this one that Iho sent you earlier) the folder is probably going to be F:\Honkai impact 3rd\Honkai impact 3rd glb\Games\BH3 Data\StreamingAssets\Asb\pc\ but double check.

3. try to find the file in the error message from step 1 (the file name color in iho's picture) and delete it.

4. Open the game and see if you get the error message again (you probably will tbh) and then click check details again and take a new picture because the file will almost guaranteed be different, then go to the folder and delete it.

Repeat steps 1-4 as many times as it takes or until the file in the error message starts being the same, i think the record was like 17 times or so so keep that in mind. if it doesnt work theres other things we can try but this is what the usual fix is

and at some point in the future, have someone take a look at your F drive, it may be failing and the F drive specifically could die at some point (hopefully not too soon)

[mellow bluff]

hmm...ty for the tip

so like

step 1 is to go to that file and find the file name?

[stoic reef]

that is not what step one says

[mellow bluff]

i mean like the first thing to find the currupt file

[stoic reef]

step one is open the game, wait for the error message, click check details and take a picture

and then close the game

[mellow bluff]

ok btw it will take some time cus the msg only comes up when its verifying and as yk verifying takes quite the time

[stoic reef]

yes i know, if you want to get in the game sooner then reinstalling it on your C drive would be much faster in getting you in the game

[mellow bluff]

alright ill try if it wont work this time

[stoic reef]

but i assume you decided to go with fixing it on your F drive since i did mention reinstalling it on your C drive in my message with the steps and all that lol

but yeah, your F drive is having problems. easiest fix is to install it on not your F drive

[mellow bluff]

ive never had any issues with hi3 on F drive so yeah ill try to fix the f drive

ok i have a question

will i have to redownload all 7 of my games if i buy a new f drive?

[stoic reef]

depends, if you take your computer to a place typically they will offer to like clone it over to the new hard drive. if you do it yourself then you wouldnt be doing that for yourself and would need to reinstall everything installed on there + any files that are on there would need to be backed up before disconnecting your old drive

think of it like a box, your current F drive is old (maybe, idk), has some holes, is having problems so you buy a new box. if you go to a computer shop and have them clone your drive then the employees there will "move" everything from your old box to a new box for you. if you do it all yourself then you are responsible for moving everything over from the old box to the new box

[mellow bluff]

but if i clone it wont the same currupt files go to the new drive?

[mellow bluff]

got it

F:\Honkai impact 3rd\Honkai impact 3rd glb\Games\BH3 Data\StreamingAssets\Asb\pc\ ok i CANNOT find this file ANYWHERE

[stoic reef]

yes, but I assumed you would have had it working for now before doing that, though if it still has issues you would need to reinstall yes.

[stoic reef]

can you send a screenshot of where you are currently looking at on your computer?

[mellow bluff]

i searched it on quick acess in the f file in the c file in desktop

everywhere it says couldnt find

[stoic reef]

click on start, type "file" click on file explorer

on the left side of file explorer, go to this pc, double click on F drive

double click your way into folders to find the right folder

[mellow bluff]

so check in every one of the folders?

[stoic reef]

the reason quick access isnt finding that is because BH3 Data\StreamingAssets\Asb\pc\ is not a file. its a folder

[mellow bluff]

oooh

ill try looking for that first then

[stoic reef]

double click on the F and there would be a folder called honkai impact 3rd

[mellow bluff]

yeah

[stoic reef]

F:\Honkai impact 3rd\Honkai impact 3rd glb\Games\BH3 Data\StreamingAssets\Asb\pc\

follow that trail of folders

[stoic reef]

the next folder is the games folder

[mellow bluff]

ok

wait

the games folder

has hsr

[stoic reef]

go back here

[mellow bluff]

back herer

[stoic reef]

click on the games folder in that picture

[mellow bluff]

O WAIT

I SEE IT NOW

I TRIED LOOKING FOR IT BUT COULDNT FIND THATS WHEN I TOLD U ITS THE SHR ONE-

there we go

im guessing i have to clickdata?

i clicked data

[stoic reef]

ok, do you still need help finding the right folder in F:\Honkai impact 3rd\Honkai impact 3rd glb\Games\BH3 Data\StreamingAssets\Asb\pc\

[mellow bluff]

concidering my stupidity and fear of completely having a pc breakdown, yes.

o wait nvm

i read streaming asset and asb and pc

so i got here

by reading-

holy-

[stoic reef]

woo! 🎉

now you can go to step 3

[mellow bluff]

lemme read what step 3 was-

[stoic reef]

and yes theres a lot of files in there, best bet is to arrange it alphabetically and in a list instead of icons

[mellow bluff]

ok wait

i have an opinion

how about i get the currupted file name

type it down letter by letter

and search it in this folder

like in the search bar

[stoic reef]

if thats how you want to look for it

all step 3 needs is to either find and delete, or verify that its not there anymore before reopening the game

[mellow bluff]

ok so in this case step 1 is to type down the currupted file?

from here

the img

85f18d9ea0ace20b18c55717530abc.wmv

this is the file

thingy

[stoic reef]

not that image, thats old, you need a new one every time

[mellow bluff]

from the pic

[mellow bluff]

oooo

ill log in

ok my question is

does hi3 open

[stoic reef]

thats why i said you had to open the game. if i wanted you to find the one you sent in here hours ago i would have said that isntead lol

[mellow bluff]

witht he explorer on

cus it wotn turn on

[stoic reef]

what do you mean "does hi3 open with the explorer on"

[mellow bluff]

like

the exploerer is on

im pressing hi3 to turn on

it wont turn on

[stoic reef]

what are you pressing to "turn hi3 on"

[mellow bluff]

the launcher

start

[stoic reef]

file explorer shouldnt affect hi3 opening no

[mellow bluff]

ok wait lemme close the exploer and try

still wont work

lemme relaunch the launcher

?????????

still wont work?

[stoic reef]

might have to restart your pc too

[mellow bluff]

lemme try

ok

restarted

lemme try now

works now

or not?

ok lemme explain what happened

so whenever i launch a game my cursor gets a timesand piece sorta thing

so rn when i tried launching it

it showed

but then the launcher popped back up

i pressed it again

and the launcher closes without opening the game

[stoic reef]

any other games open?

ones on your F drive that is

[mellow bluff]

i tried launching it from its exe

ok genshin turns on FROM THE SAME CLIENT

IN THE SAME FOLDER

ok there is that one file that showed yesterday (just thought i might search it just for no reason)

[slender sable]

Guys I need download link for apk sea

[stoic reef]

its in the second pin

[slender sable]

Ok

[stoic reef]

you can try deleting it, but if the game itself isnt even opening anymore from its .exe then you might just need to reinstall it on your C drive

[slender sable]

Insufficient space bruh

[stoic reef]

not enough space to download a 400MB file?

[mellow bluff]

alright

[wind lichen]

I have basic resources downloaded already from another copy but pressed on full resources by accident ingame to download the rest. Is there still a way for me to cancel that out by changing something or do I have to redownload everything now?

i closed the game mid-download, also i remember it showing "0MB" on the basic resources, so I'm sure i have everything already for that option

[stoic reef]

are you on mobile or pc?

[wind lichen]

pc

[stoic reef]

first make sure you remember your login info since this will delete the auto login but try this

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message

[wind lichen]

yeah i got my login in a keepass file, so no problem

will try

[wind lichen]

perfect, it worked just fine. thanks for the quick help

just had no miHoYo folder in LocalLow, but that might be from using BetterHI3rdLauncher

[stoic reef]

nah it still gets created, it only gets created after you fully log into the game and get into it and all that

[wind lichen]

hm, kinda weird that it didnt exist then

still doesnt after logging in

oh wait im stupid, i'm not looking at my admin user's locallow

thats probably why

well, good thing that step wasn't necessary

[stoic reef]

ah yeah lol and mhmm its just a reg key that handles remembering that

[wind lichen]

yeah looking into the reg keys didn't hurt either way, cleared out my past beta folder along the way

just to keep things fresh should I get into the next one

[stoic reef]

yeah makes sense

[wind lichen]

also it did clear my keybinding, but no biggie. just have to rebind stuff to numpad again

probably because clearing those reset all client configs

[lunar gust]

#🔌technical-help message

[wind lichen]

ohhh i see, so that's the exact registry value

thanks

i'll keep that in mind for next time

[stoic reef]

oh yeah thats right thats the specific one

[wind lichen]

based on the name, that's probably the flag that says that I already picked an option

[lavish jewel]

i cant update my game bc it says verification error at the end, does anyone know why that would happen?? Hoyoplay is so broken i swear i couldnt update hsr for 2 months and now that hi3 is also on the new launcher i cant update it too and i need to log in bc of my monthly pass

Is there a site where i can download hi3 files without a launcher??

[stoic reef]

for the launcher update right? yeah do this

!faq mandown

[grizzled rampart]

HI3 v8.0 Manual Download

1. Close launcher
2. Open folder: For the HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game, for other launchers or custom locations its the same folder where BH3.exe is located typically in the games folder.
3. Delete BH3_v8.0.0_647b2f09ce4e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

i'd recommend not using the official download link for step 4, try one of the mirrors first

since its the official download link that is giving you problems

[lavish jewel]

no its for the games update the launcher is fine i think

[lavish jewel]

okay ill try that thanks!

[stoic reef]

sorry, i meant updating the game from the launcher, not the update inside of the game while the CG plays in the background and all that

[lavish jewel]

oh okay i understand now

[stoic reef]

np and good luck~

[surreal swallow]

@stoic reef i still haven't found the 217mb file

downloading it every time is pain

i found 218mb

[stoic reef]

Then it's probably a combination of files making up 217, and maybe some are video files so they wouldn't be in the audio folder

[surreal swallow]

im in the video folder

and i see the files are moving left aand right

xD

i want to take a backup to the video and there is one more file

[stoic reef]

honestly at this point i'd contact customer support and see if theres a way they know of that doesnt require downloading anything more. deleting the regedit (or more specifically this key) #🔌technical-help message resets your download preference between basic and full which in theory will fix this, but when i tested some stuff was redownloaded no matter what but the stuff it redownloaded at least showed up in the resources menu

[cosmic lion]

yeah that screen is showing is the combined size of the download, + if is just one file it will be a little difficult to find on windows because of the MiB and MB difference

[stoic reef]

mhmm makes sense, also hihi~

[tender frost]

Dowloading file that game asked 1 GB than failed check integrity, then try repair from collapse asked again 1 GB, open the game then try repair again now i need to download 2.5 GB

MIHOYO WTF

[wary temple]

unique question. I have more than 10 copies of HI3 Beta cn and global in my app reg and it cannot be installed due to file not found
the actual files are removed
is there a way to delete the registry
Windows 11 Home 24H2

[stoic reef]

which repair did you try with collapse?

[tender frost]

quick check

[stoic reef]

try the full repair, the quick one is nowhere near as comprehensive so it probably missesd some, but the cause of the issue is an unstable network connection is corrupting your files so you may have to download/repair a few times

[stoic reef]

iirc the old control panel lets you do that still? try going to start > type "control panel" and select the control panel, change the "view by" to icons and go to programs and features and when you go to select an app and uninstall i think it'll work even if all the files are gone

[hollow quest]

Hello

Can someone please help me fix my game?

It keep crashing on closing everytime

And I don't even use mods or cheat

[stoic reef]

so when you go to close it it just freezes im guessing?

[wary temple]

Smooth. thanks. seems like I lied about having 10 copies of beta
I have 16 old ones and 1 current :/

[hollow quest]

Yep! Basically that

[stoic reef]

16, how industrious of you

[stoic reef]

so for that, not sure whats causing it tbh, it only recently started happening and all that, please contact customer support #how-to-contact-cs and if they tell you how to fix it share it in here please~

in the meantime people have just been doing end process in the task manager to close the game

[hollow quest]

Ah so it's not just me? Thank God!! I tough something happens to my laptop!!

Thank you very much

[stoic reef]

np and good luck!

[mellow bluff]

@stoic reef the cache theyre talking about. is it the entire hi3 file?

deleted it..

wont turn on

ykw imma reinstall it-

[slender sable]

How do I fix 3 million pings.... I literally connected to honkai impact 3 world lol... Probably connected to the end of universe or future

[bitter ravine]

well for me is... change network

[trim coral]

guys my game wont update and i cant repair the files either TT does anyone know how to update it (it either says i have no wifi (i do) or that the files are having issues) was told to ask here too

it always shows some error at the end of the verification its really annoying TT

[stoic reef]

theres a few things it could be, please click on check details on the error message and send a screenshot of the error

[static pagoda]

Aren't I supposed to go to the Expedition menu?

[bitter ravine]

just go to dorm > ecpedition

[static pagoda]

Yeah figured that out just now 😅

Though it meant actually go to that part and do them manually

[bitter ravine]

oh yeah,before that have u done expecdition?

[static pagoda]

Yes if it's with three starring them
In the dorm ones- only once I believe

[lavish lance]

Hello, I would like to know if the fps limit can still be removed?

[stoic reef]

yes it still can

easiest way to do it is to use one of the customer launchers in the 2nd pin

[lavish lance]

thnks

[stoic reef]

np~ if you want to do it yourself and keep using hoyoplay you can go change the setting in the registry key:

Open registry (WIN+R > regedit > Enter)
Open Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3
go to GENERAL_DATA_V2_PersonalGraphicsSetting and there you can change it to whatever number you want.

[mellow bluff]

i redownloaded it

[stoic reef]

im confused, you redownloaded an error message?

[mellow bluff]

nono

the entire game

[stoic reef]

oh, i see, you had replied to a message of mine asking for an error message so i got confused.

[mellow bluff]

[stoic reef]

but at least its opening now

[mellow bluff]

yeah now the main hcallenge is that it actually WORKS

I NEED TO FARM 17800 CRYSTALS MAN-

WAITING FOR THAT 8.1

[stoic reef]

best of luck to you!

[south walrus]

you didnt?

(hihi hyb doing good)

[stoic reef]

lol I'm good, hope you're doing alright

[south walrus]

I am, ty!

[mellow bluff]

Worked <3

[dim mountain]

i also did a quick research

ill prob ask customer service as well

just to be sure

[wintry goblet]

i think i somehow corrupted my Honkai files (it looks wierd bc its image translated)

[trim coral]

the error is 8002-206-0, "failed to verify downloaded game files. tap the main button to try downloading again". is there any way to fix this? I already tried downloading the update apart from the launcher using the google drive link provided (HI3 V8.0 manual download), GLB, but this seems to not have done anything.

[stoic reef]

yeah its corrupted, you an try using the full repair option with collapse launcher from the pins if you cant redownload the files, but otherwise reinstalling should fix it

[stoic reef]

hmm and you did all the steps in here including deleting the tmp one if it was present?

!faq mandown

[grizzled rampart]

HI3 v8.0 Manual Download

1. Close launcher
2. Open folder: For the HoYoPlay launcher, its \HoYoPlay\games\Honkai Impact 3## game, for other launchers or custom locations its the same folder where BH3.exe is located typically in the games folder.
3. Delete BH3_v8.0.0_647b2f09ce4e.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Official HoYoverse
   Mirror 1 Google Drive
   Mirror 2 MediaFire
   Mirror 3 Filen

GLB:
Official HoYoverse
Mirror 1 Google Drive
Mirror 2 MediaFire
Mirror 3 Filen

\°*:.☆DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[stoic reef]

if you did that and it didnt help, i'd recommend if you have the internet for it then try downloading it from a different mirror and using an internet download manager (IDM) to download it for better reliablility while downloading, oh and also make sure hoyoplay is running as admin

but the verification failed message 99% of the time means your download was corrupted due to a network instability so you just gotta download it again

[trim coral]

i remember deleting the TMP (V8), but it seems there is a V7 one i didnt notice earlier. ill delete it and retry the download using the google drive link again, as that one in the files still seems to be just the way it was when i copied it there in the first place

i have cabled wifi which i pretty much completely stable, so i probably dont think it is that. ive updated the game with worse wifi before with none of such issues

[stoic reef]

the thing is though is that the download verification fail only means one thing. that the update file its trying to verify is corrupted and while there is more than one thing that can corrupt a file, the vast majority of the time it is due to the network connection to where you're downloading the file specifically (aka you likely wouldnt notice any other wifi related issues) is/was unstable enough to corrupt it. It could be failing sectors on your hard drive too though, running a chkdsk on the hard drive that you're downloading the file on as well as where your hi3 installation is should be able to check for that and try to repair it. and also make sure hoyoplay is running as admin too

[trim coral]

didnt know it could have so many different causes TT

[trim coral]

if u do this, is that supposed to update the game without using the launcher at all? cause wwhen i do it i still need to update the game through the launcher.

i didnt extract the HB3 file i downloaded either, i put it in that HB3 folder in the game files. maybe i just misplaced it?

"aye man i wanna play some honkai again" evil and intimating verification error

[stoic reef]

The steps are for updating through the launcher, there why they mention stuff like close the launcher.

The file itself though is the full base game. Hi3 launcher update is just the entire base game that replaces your existing files. So you could unzip it to a new folder and have a working base game version (minus some cg and audio downloads)

[trim coral]

oh thats actually kinda interesting, i didnt think thats the way it would work, but it actually does make sense now that i think about it

would redownloading the entire game fix the error? might take some time but that should repair all the files shouldnt it?

[stoic reef]

It could but since the issue is likely a corrupted download, I can't guarantee redownloading everything won't have any non corrupted files again. But u can try if you want

[trim coral]

i think ill probably try that, hopefully that will work. i havent really had this issue before so its quite weird, only happened with this launcher. maybe its cause all the games are in the same launcher now? who knows. thanks for the help :D

[stoic reef]

Np, I guess get some sleep so good luck! But one thing I will point out is that verification failed has been a thing we get a few to a couple of dozen captains have every single update, that's why we have the FAQ just for that lol

But issues will just start one day they didn't really give you advance warning

[timid marten]

On mobile is there a way to make the buttons on the side smaller and more transparent

[stoic reef]

I forget if they did add that functionality to customize the UI, but if it was it would be in ai chan phone > settings

thats the only place it would be

[median tulip]

Does anyone know what the name of the old Elysian Realm Was? It was like an LTE that occurred every now and then, but I can't remember the name.

[stoic reef]

theres only been one ER, the lite feature was added recently but you can just not use it, or are you talking about the story mode for ER?

[median tulip]

Nonono, back before Elysian Realm was released, we had a LTE that ran every now and then, it had the same OP Buffs that you get for Ego Signets.

So, pre V5.0

[stoic reef]

Oh I know what you mean

[bitter ravine]

[stoic reef]

It was just a different version of the duo patchly mode

I forget the name exactly, but it was the same deal. Once a patch battle mode with buffs for easy to get some pri arm mats

The same deal is around like the duo thing, but it's gone through several evolutions\iterations

The first one was twice a patch iirc

[median tulip]

Path of Apotheosis?

Nope.

[cosmic lion]

Probably you are thinking of Threshold Breach?

[median tulip]

YES!!

THAT'S THE ONE!!

Soz, was reminiscing and remembered Striker Fultimata and how, before ER, she still had the same buffs in an early Event. Main reason I liked her, felt nice to dodge backwards and hear the sound of 80 discs slapping an enemy to death.

[stoic reef]

thats the one, i forgot and had given up on remembering the name

[stoic reef]

really made me want to say "infinity slash' or something anime like that lol

[median tulip]

I wish she would.

[cosmic lion]

I just remember it because with some friends we use that to refer to ER until we start using the correct name

[stoic reef]

thats fair, i need stuff like that to remember specifics and i didnt have that for threshold breach but yeah that was fun sometimes, though some bosses were bs

[cosmic lion]

In my case I found TB easier that the "first" ER, it took me a couple of ver. to finally finish the "easy run"

[stoic reef]

oh the first iteration of ER or so was very hard yeah, i remember the general strat of resetting till you got good ego signet luck and it was tedious

[wintry goblet]

can i do anything abt this

at some point it goes to 0 KBs

my internet is not shit its perfectly fine

[stoic reef]

for the in game download? not much sadly, you can try things like restarting your device and the download will pick up where it left off and maybe the game was just glitching, or you can try a VPN that helps sometimes too (the pins have 2 good free VPN's that sometimes help with connection problems like this)

[wintry goblet]

it was like this yesterday already

[wintry goblet]

I used Cloudflare WARP and i get my 10MBs like usual thats so dumb

[stoic reef]

Then yeah try a VPN, taking a different route connection wise might help since there's something in the middle being slow

[wintry goblet]

why is this game like this 😭

[stoic reef]

It's just the way your Isp was sending you had a bad node in the middle it sounds like

Oh it's nothing with the game, this is all on your ISP tbh

[wintry goblet]

man

[steep ridge]

so uhhh... i am so confused rn why is my Nvidia recorder thinking hi3 is autodesk flow?? is this normal?

[stoic reef]

have you already checked your nvidia recorder settings? like default filename and stuff?

[steep ridge]

tbh nope

i mean all my games worked fie

fine

this is new to me

[stoic reef]

might want to check that first tbh, i dont think i've ever seen a program detect hi3 as autodesk flow design before

[steep ridge]

speaking of programs detecting hi3, I have never seen hi3 showing up in my discord status

all the games work fine

i wonder if the problem is with me

or

discord cant identify the game

[stoic reef]

discord does that for a lot of games tbh, its janky like that

[gilded birch]

the automatic identification has to be implemented by the game developer themselves; it essentially works by having the game program itself contact your discord desktop app and says “hey, report this game in the user’s rich presence!”

ig hi3 devs never implemented this unlike their newer games, but you can still have the presence through hi3’s new discord link which you can find in #account-linking-guide

[steep ridge]

i already linked, i thought it is gonna fix it but nothing changed

thanks for your explanation

[cosmic lion]

the game has rich presence and even is verified but discord have some issues for some users idk why , still is just the default one (just the game name, logo and the time of the session), the new rich presence option is better

[gilded birch]

oh rlly?

i never saw it ever so i assumed it never existed 😭

mb then

[high matrix]

hello guys. wanted to ask how do I link my mobile account on my pc honkai. I just downloaded the game on steam but I can't seem to find an option to find and log in my mobile account. do i have to play the whole tutorial thing and then log in on my other account?

[cosmic lion]

#🔌technical-help message

[lucid sentinel]

is there a reason why am not able to share the version preview to anything on mac platform?

[stoic reef]

it should at least h ave a link to copy, that looks like a bug i'd report it to customer support #how-to-contact-cs

[harsh garden]

erm yall i hadnt login for like 2-3 years because my potato phone finally couldnt handle the game

got a computer now'

but how do i login?

into my old acc

not even hoyolabs has anything anymore

[stoic reef]

do you remember if its been before july 2022? oh and do you know your UID?

[harsh garden]

it was sometime during ch 26 update

and ik my id

i honestly dont remember

i think the game was at chapter 29-30

but i was stuck at 26 for the longest time

[stoic reef]

Ok, this should still be able to help you then, try the full guide I have in this pin #🔌technical-help message

It's only very slightly out of date, pretty much only with the available login methods because PC has Google Play now but follow the steps in it. If your account is on a hoyoverse account then you'll get an error message and the guide will explain what to do at that point but you'll have your UID by then so that's all the info you need at that point. I gotta get some sleep but just follow the guide and it should help

[harsh garden]

okays thanks!!

[stoic reef]

Np! The main thing I'll say that I need to update the guide on, is if your account happens to be already linked to a hoyoverse account just simply email customer support and explain that you haven't played in a while and that you can't remember the hoyoverse it's linked to and give them your UID and they'll reply with something like "it's linked to az*****@gmail.com" or something like that

[stoic reef]

They didn't do that back then much but they do now so it's by far the easiest method now a days of you happen to be in that specific situation

[harsh garden]

that's great because it worked!

[stoic reef]

oh nice that was fast! no issues woo 🎉 welcome back to the game. oh i did forget to mention, as an obligatory i mention this every time someone is recoving an old account. if you super care about the meta and being competitive in the pvp stuff then it would be better to restart your account, pretty much everything from back then is free/farmable and the new player rewards are so much better than returnee rewards, but i suspect you might not carea bout that but if you do, i'd recommend keeping this one for nostalgia and making a new account on the EU server but if you're interested in that then #👶beginner-help can tell you more about all that. otherwise im glad you're in the game~

[wise oxide]

Hi! So I have a question, I’m a Returnee. I had an account a few years ago linked to my Facebook. It’s level 63. And everytime I try to “revive” the account it keeps telling me there was a linking error and says a level 8 account is activated in its place.. I just want my account back, is there any way to fix this?

[cosmic lion]

if you play with your account on any moment after mid 2022, your account is already link to HYV, so the account retrieval option is not going to work. You can contact cs to help you remembering the account where you link it #how-to-contact-cs
if you don't remember link it, you have to follow the steps here #🔌technical-help message (keep in mind, is recommended to start again with really old accounts/low lvl ones, unless you have something you cant get anymore (like the eva collab))
unfortunately for what you mention, the HYV account you try to use already has one (the lvl 8 one), could be that you started the game some time ago without linking your old one, and because there is already data on it, your only option if you still want to get the old one will be to create a new HYV account so you can link it
if you really want to link it to that specific HYV account, you still can try to talk to CS and see if they can help you "unlink" that low level one, but you need to remember stuff about it (like date/device/country of creation, etc.)

[wise oxide]

I’ve tried creating a bunch of new accounts to link my old one to, but it always just says it has the other linked

[primal pasture]

anyone else been experiencing hi3 crashing/not responding when trying to exit game? it's been happening since the update for me, not a huge issue I just force close it but its a bit shit

[cosmic lion]

Did you check the guide? Because there are 2 errors that are similar but mean things completely different
And if they are new account they are not going to have hi3 data unless you are login to the game before you do the link process

[cosmic lion]

Its being a thing since last ver. for some users, but I think is mostly Windows fault, last os updates cause too many issues on different games.
But like always, send a report to CS so they can take a look #how-to-contact-cs

[primal pasture]

fuckin windows

They fucked up my work laptop with an update this morning but at least I was forced to have a pretty background right

So worth it

I'll contact cs if it persists past the next OS update I get ty

[regal hornet]

Is it normal for Aponia, Vill-V, and Pardofelis to not have any voice lines when you receive their signets?

I wonder if it is a bug or if it is supposed to be like that.

[stoic reef]

iirc the are supposed to, try restarting your device and when you first open the game try clicking the red repair icon in the bottom left at the login screen and check your assets. if that doesnt fix it then report it to customer support #how-to-contact-cs

[rare patrol]

Somehow my "updating settings" wants to take really long today!
Normally it only takes like 2-3 minutes, even after patches
Why could this be?

[wind lichen]

have you tried disconnecting and reconnecting internet and restarting yet? I somehow had that too this patch and I tried that for a while until download speeds normalized.

[slender sable]

What happened to ooo my internetttt

[odd wedge]

Hope it's done by now, otherwise please refer to this #🔌technical-help message

[odd wedge]

U Mobile makes me wanna kms

Have you tried turning airplane mode on and off 😭

[slender sable]

Not it's working

What is kms

[rare patrol]

Doesn't seem to work this far, I guess I'll just try again later
Tried to restart Router and all, am on it per ethernet, can also attest any other download works as normal, just this one doesn't like me

[cosmic lion]

Did you try the vpn option? Most of the time that problem is just your ISP getting a bad routing to the server and with vpn you can force a new one

[spring kite]

is there a way to delete or restart my account without deleting all my other hoyoverse game progress

[stoic reef]

unfortunatley not, once a game account is linked to a hoyoverse account it cannot be unlinked yourself, you can try customer support to see if they will #how-to-contact-cs

but typically its easiest if your on Glb to (if you havent yet of course) just switch servers to the EU server which will make a new account if you havent made one on their before either on purpose or on accident

[spring kite]

oh ok

[slender sable]

What is kms btw

[stoic reef]

its an acronym, if you google what it means it should be near the top results

[bitter ravine]

[runic swallow]

There's a glitch that made me unable to play the HSr collab event for some reason

This was an old image

It still wont work after the next patch

[bitter ravine]

elaborate,wdym by gltch?

[runic swallow]

Well I did the quest and yet it still won't allow me

[bitter ravine]

u mean this quest?

[runic swallow]

ye

This is what the android was supposed to say

got this from yt

[bitter ravine]

hmm what does yours say?

[runic swallow]

this

[meager stirrup]

Does it affect anything if you set graphic at 60fps but it said it exceed recommendation and system performance may be affected

[cosmic lion]

Try to contact cs #how-to-contact-cs , and just in case, check if you can play with the other Android that spawn on the same "map"

[cosmic lion]

Will just change the fps cap, but that obviously will be more heavy on your device.
Depending of your specs/settings, could be better a lower cap so you dont have issues like throttling, crashes, high temps, etc. But the best option is test yourself and find your ideal graphic config.

[meager stirrup]

Ahh alright thanks

[rare patrol]

Do you know a VPN to try it with? Because I don't have any

Ok it works with a VPN (was able to use the Avira 500mb free trial)
Good to know thank you

[upper parcel]

ProtonVPN is pretty good

It's free ofc

If your country likes blocking stuff then make sure to choose the Stealth protocol in the settings (cuz they could've blocked the VPN itself)

[floral jungle]

Is this the appropriate chat?

What can I do if I forgot what my lock password is?

[cosmic lion]

On the same screen where you enable the "device lock" for the game you can find an option to disable it, once you click it, you just have to wait for some days

Like the default/old lock method, you still have to play the game for the unlock to happen

[floral jungle]

Ah I see, tysm!

[knotty sky]

I'm having issues logging into my account? Every time i receive a verification code it says it's wrong

Same issue with the hoyo app too

[stoic reef]

if you're copying it from your email, make sure to not do that since sometimes it copies a blank space aftewards which messes it up. but if you are manually typing it in and its still saying that then contact customer support #how-to-contact-cs since the only thing i can think of that would be causing it on your end is accidentally getting a blank space at the beginning or end usually from copying

[lofty ocean]

is there a way to unlinlk my HI3 acc from my current email make it a guest acc so I can make a new one?

[bitter ravine]

i dont remember u can unlink your acc

[stoic reef]

no y ou cant unlink it yourself, you can ask customer support #how-to-contact-cs but its up to them

[lofty ocean]

crud

[stoic reef]

thats actually not quite true anymore apparently, i asked them and they said they do it sometimes. it kinda just depends so its best to ask these days

[bitter ravine]

ah i see

[lofty ocean]

another question is so I can't log in my acc since I need verification with that acc via gmail and my gmail got chipped but I bought bp and I have a receipt

can I use that to fully retrieve my acc

[bitter ravine]

yes, thats a golden ticket at finding your acc

[stoic reef]

customer support can retreive accounts that have been lost yes

[lofty ocean]

Would the receipt from the electric billing suffice like example Paypal

[stoic reef]

not on its own for any account recovery process they send you a form with a bunch of questions about your account that only the original account owner would know. payment history recipts help a lot but they're not the only thing they look at

but since thats the only way to recover an account you'll have to try customer support

[lofty ocean]

I mean I'll have to attach my email with the picture

and then the info I have that I remember

[stoic reef]

I gotcha, you'll still need to fill out the form either way before they recover your account, since you can't access it you'll have to fill out the form first before they'll do anything

[lofty ocean]

right

[stoic reef]

So just send them an email, explain your issue and give them your account UID and they'll start the process

[wicked raptor]

Is there a way to revalidate video resources?

[stoic reef]

what do you mean by revalidate?

[wicked raptor]

my cutscene on the current event is corrupted and is causing bug

[stoic reef]

you can try to repair them by restarting the game and at the login screen going to the red repair icon in the lower left and checking assets, but if by bug you mean its frozen at a specific part and wont play then for that contact customer support #how-to-contact-cs

[wicked raptor]

Thank you, I'll try the repair first! 😄

[stoic reef]

np and good luck!

[exotic crescent]

I can't shut down HI3 on the PC without killing the process. Did something change in the last two updates?

It's always freezing when I try to shut down, and I end up having to kill the process.

[stoic reef]

yeah it seems like some people are having that since about a month ago or so, could be the game but it could also be the windows update that happened around that time which had some issues but for now please report it to customer support #how-to-contact-cs and unless they have a fix you'll have to keep killing the process for now

[dusky hound]

the video intro to the new event is broken for me 😦 kiana tumbles over and then the sound cuts out and I can only press skip, the video doesn't end properly

tried restarting, happened again

[stoic reef]

you can try to repair that by restarting the game and at the login screen going to the red repair icon in the lower left and checking assets, but if it keeps happening then contact customer support #how-to-contact-cs, sometimes the cg's bug out like that and they need to send you a good copy from their end to replace yours

[arctic wave]

Not my picture nor my account, it says "creature aspect has reached the limit, please clear it and try again". Does somebody know how to fix this?

[stoic reef]

what are they trying to do when they get that message?

[bitter ravine]

#💁gameplay-help message

read from there

[stoic reef]

ah yeah if thats what they're trying to do then what sairaan said fixes it

[arctic wave]

Clicking the event

[stoic reef]

yeah have them try what ningyo suggested

if the event is considered in the game code a part 2 map then that might block entry

[arctic wave]

Okay gotta read thank you

[stoic reef]

thank you for finding that

[arctic wave]

Thanks

[bitter ravine]

[lofty ocean]

got a question I forgot my UID but I can login to my hoyolab

[bitter ravine]

elaborate pls

[stoic reef]

if you can go to your battle chronicles and see your account there, it should have the UID at the top

or at the server selection when you go to click the server at the top to change the server/character its looking at

[lofty ocean]

ty

[lofty ocean]

btw do they reply immediately within the day or like do I just wait

[stoic reef]

just wait, depending on several factors their average reply time is within 1-3 business days

[snow wraith]

Which mission files should I delete if I want to free my memories,assuming I’ve completed all storylines

[stoic reef]

if you go to ai chan phone > resources it will let you delete audio and cg stuff for specific story arcs so you can go through that list and delete all the resources for stuff you have completed. but if you've done all of it then you can delete all of it, maybe leave the latest one since that part 2 story arc isnt finished yet but otherwise you can delete the rest it sounds like

[snow wraith]

How much memories would I get?

[stoic reef]

i forget off the top of my head and its different for pc or mobile, but this is the current minimum install size, so if you had reinstalled recently (no leftoever event data) and deleted literally everything then this is what it would end up at

!faq gamesize

[grizzled rampart]

v8.0 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 35.5 GB

• PC

basic assets ~ 36 GB
full assets ~ 49 GB
(Event files that come out after are not counted here)

[exotic tree]

I’ve always played on iOS, I made the account through apple, but I was thinking of playing on pc, is there a way to log on on pc?

[stoic reef]

you can, if theres any other login method linked to your hoyoverse account you can just login with that way. if you're not sure then on your phone when you open the game go to your profile and then user center in the account menu. if you dont have it on iphone anymore then you can go to account.hoyoverse.com and login with your apple account there. but once you do get to the user center, just make sure that you have like an email address and password linked to it and you can use that to log in on pc

oh and you cant use hoyoverse accounts with steam, so you'll need to use the hoyoplay launcher version

[exotic tree]

Ok cool Ty! Yeah I don’t have the app on phone anymore so I’m getting it on pc, and I have hoyoplay due to playing the rest of hoyos games on pc!

[stoic reef]

ah nice, if those other games are on your same hoyoverse account as your ios one then just log into the game that way

though if you're not sure then double check first

[narrow garnet]

gang yall know why this happening?

[stoic reef]

that is a network connection issue, sometimes your ISP can misroute your connection so even if the rest of your internet is fine this can still happen. try everything in this pin #🔌technical-help message

[hard bone]

short question am i the only one where, the PC client stops reacting and crashes when trying to close the game? (sorry for bad english)

[cosmic lion]

your only option for now is just close the game on the task manager and contact CS about it #how-to-contact-cs
is most likely a problem with windows, they launch an update not long ago and caused for some users many issues even on other games

[cinder vapor]

Hi, do someone know what is "résidus magique" which can bé translate as magic/magical waste I think.
Can't launch the new event

[lunar gust]

no idea, look for the item in the invetory with that name or switch to English and check what it says?

[slender sable]

Hey yo uh irrelevant but I wanna ask for help thst me using Huawei mate pad with Microsoft SwiftKey always crashes when I type in roblox... Btw I use gbox to play

Also my roblox always crashes....

.....

[night kernel]

i think i miss come chapter here, this is my completed screen of the last patch chapter
and this patch when i choose continue story it goes to the new story

I was on "everything that rises must fall" chapter and that is the last chapter of last patch

[cosmic lion]

if you didn't finish a chapter, you can select it on the story/chapters screens, before you click to enter to the chapter you will see a button below that will let you choose on which one you want to continue, once you finish all the story that button will disappear

[cosmic lion]

most likely that means you have the "gadget inventory" full from the first chapters of part 2, after you clear some space it should let you enter the event

[night kernel]

ok that button was not that easy to find lol
also bad decision to just jump to next chapter by default
thank you

[cosmic lion]

probably is most likely your device doesn't meet the min specs, something that could be difficult to find on stuff like roblox because the "launcher" can run on almost everything, but for each games that are made inside will ask for more and different specs, and most of the huawei matepad SoCs are not good for heavy work loads.
Still your best option is to contact their CS, this channel is for HI3 problems not other games

[cosmic lion]

tbh they always let you enter the last chapter when there is an event on there, but now is a problem because of the "open world" type of chapters is more difficult to choose where you want to go before you enter if you are not up to date.
Still, you can send feedback about this issue on the survey they release at the end of each version

[wind lichen]

Okay I have confirmed that I'm having download issues with my router that are only Honkai 3rd related. Using the BetterHI3Launcher with the BP Network mirror gives me normal download speeds. Ingame downloads do have the same problem of unnaturally slow downloads, both before and after logging in. Connecting a VPN (I use Mullvad) does work, even while using the same DNS Servers that I also use without it so I don't think it's those are the problem (Quad 9's regular IPv4 and IPv6 addresses). Since this is my own mobile router, I wanna know if there's any other known settings I can try to change. Would really love to have normal download speeds even without a VPN.

Also, I've tried this on multiple PCs and mobile, both with LAN and 5G WiFi. The problem happened in all of these cases.

[stoic reef]

nothing more you can do on your end sadly since the issue isnt with a setting or anything on your devices the issue is that your ISP is routing your connection to hi3 servers through a bunch of middle man connections and one or more of those in the middle is what is causing the issue, that is why using a VPN works because it "starts" your connection in a totally different geographical area so it gets routed differently though a route that is not having issues (more of an explanation + visual in this message #🔌technical-help message )

if this has not been going on for longer than a couple of weeks, these things do usually fix themselves after a few days to a few weeks but if its been longer than that the only thing you can really do to fix it without using a VPN is to complain to your ISP and have them investigate it

[stoic reef]

Iho~ thanks for all the help today as usual

[wind lichen]

Ugh, I see. So this option won't happen to fix this issue either, right?

someone else described it to me as "NAT types"

[stoic reef]

using your phone as a hotspot?

[wind lichen]

well, it's a mobile router with a SIM card

[stoic reef]

you can try, but if its the same ISP as your other internet it probably wont work, but you can try in case it gets routed with a different priority or something

[gray crest]

can I transfer my acc data from Europe to American server without starting from scratch?

[wind lichen]

that was my thinking

[stoic reef]

unfortunately not, game data cant be transferred to other servers

[wind lichen]

sadly dont know any other APNs other than the 3 i already have in the list

[stoic reef]

i gotcha, but yeah theres no harm in trying but no guarantees on results and all that

[wind lichen]

mhm

will report back with results

[wind lichen]

Yeah, no good news. Guess I'll have to resort to VPN for downloading now. Thank you anyway though

Tried all 3 APNs with Data Roaming on and off and Auto-select network too. No changes, one of them went for 1MB/s a bit for Chapter 1-9 Video Resources ingame, but quickly went down the drain afterwards

Restarted my router after every attempt, just to make sure things changed for real

[stoic reef]

np I hope it goes back to normal soon, depending on which middle node is causing the issue and what the issue even is it generally gets fixed anywhere from a few days to a few weeks so i hope it goes back to normal soon

[valid pasture]

if my laptop can barely run genshin is it likely that it can run honkai

[stoic reef]

it depends, different game requirements and stuff. please refer to this pin for the minimum requirements to play #🔌technical-help message

[cosmic lion]

[valid pasture]

im using a surface pro 11 (didnt buy this for games anyways) so this might be a speccial case?

[stoic reef]

I dont think that will run it. its running laptop OS (windows) so it'll run the pc version of hi3 but it has mobile cpu and gpu in it. its possible it might run the game, but theres no info on what qualcomm adreno gpu it has so no guarantees since the weaker/older ones just dont run the mobile version of the game, and the pc version has no testing on that gpu that im aware of

[valid pasture]

alr ty

[wind lichen]

Best you can do is try it out for yourself. If all else fails including very low settings, you can even run the game on lower resolution with fullscreen still enabled which usually provides the most noticeable performance boost. This isn't an option in the normal Hoyoplay launcher, but BetterHI3launcher for example has that option and there are also launch parameter options to turn down such settings before you even log in. (Here's my practice example on a very extreme case: #🎮honkai-chat message)

So either way, I can say with confidence that you'll at least get the game to run.

[cosmic lion]

there is no difference on the OS from the "main one" apart that because of the SoC architecture for most stuff will use a "translation layer" and that can cause some issues
at least on what a friend test, HYV games work but can randomly crash, still was able to play every game kinda 30 fps avg on low settings on an SD X Elite (X1E-84... iirc)
but there are others problems too, like they will randomly stop working unless the device was restarted or the game reinstalled, and the other one is that we don't know if the anticheat could generate a false positive because is running with the translation layer

[stoic reef]

mhmm its piping everything through a translator layer to regular windows with an unknown snapdragon cpu xD but yeah if it did run on that surface pro 11 it would definitely have some issues.

and thats a good point, the anticheat might get confused by it

[cosmic lion]

tbh most of the "basic" stuff that come in windows is running natively on arm, but its windows, most people that use it, already have games or program that don't have an arm ver. available

the main problem imo for the arm on windows devices is the hidden info about the SoC for the consumer iirc for the x series there are 8 models, 4 for the Plus and 4 for the Elite
and most manufactures only tell you on their site/specs "has a SD X Plus" but not which model

[stoic reef]

mhmm this is the part that made me say no guarantees, because without actually knowing which x series one it is performance could vary wildly xD

but true, arm compatability has come a long way

[frozen heron]

I'm trying to link my account to Hoyolab, there's my ID but then there's this number next to "Linked!" - which do I use?
Also, how can I tell what server I'm in?

[stoic reef]

assuming its the same as your discord role, it should be the NA server, but is the thing you're doing asking for the UID?

if its asking for UID then the number you'd use is the ID number, the Linked! number is your hoyoverse account id that your hi3 account is linked to

[frozen heron]

Yeah UID, I figured both out since the help center gives out both.

[stoic reef]

I gotcha

[frozen heron]

Does HoyoLab have a Help Center? If so, how do I access it?

[stoic reef]

I dont actually think it has a support page, at least not that im aware of. but they do have a customer support email [e-mail]

[frozen heron]

Ok, thank you.

[cosmic lion]

Just in case, remember that your HoYoLAB account is link to your HYV account automatically, so its going to show all the data from the games account link to it
Unfortunately if you have multiple games on different HYV accounts you can't merge the accounts so your games show only on one

[frozen heron]

I play Genshin and Honkai on the same account so I think I'm fine.

[snow wraith]

I haven’t caught up till Otto’s arc and so on,therefore I can’t delete the mission files?

[stoic reef]

you can delete the ones before ottos arc, theres several story arcs before where you're at that you've already done

just go to ai chan > resources and you will see, you can delete a few chapters worth at a time

[snow wraith]

Already did,pressed delete all and it only free’d 10gb

Wasn’t it surpose to be 30?

[stoic reef]

no

!faq gamesize

[grizzled rampart]

v8.0 approx. install size

• Mobile

basic assets ~ 25.5 GB
full assets ~ 35.5 GB

• PC

basic assets ~ 36 GB
full assets ~ 49 GB
(Event files that come out after are not counted here)

[stoic reef]

the minimum installation size is in total 25 GB on mobile

but you can delete future chapter stuff to. the game will just ask you to redownload it when you go to enter the chapter if you're missing resources for it

[minor depot]

The game has been crashing every time i try to close it ever since the preloading became available, is there some way to fix this without reinstalling it?

after that the hoyoplay launcher opens normally

[cosmic lion]

your only option for now is just close the game on the task manager and contact CS about it #how-to-contact-cs
is most likely a problem with windows, not long ago they release an update and caused for some users many issues even on other games

[final fractal]

???!!!!?
that's during one of the stages in new event (2-4)

[gloomy cosmos]

#🐛bug-report

[static pagoda]

I was confused too xd

[visual belfry]

Ohgahd. I wasted ~30usd on wrong old unused account.

Were you able to dispute it to your bank @lost ore ?

[upper parcel]

The double ping is crazy

[vapid mesa]

Just warning you now. directly disputing charges made to a HoYo game to your bank is a violation of their terms of service. And will be required to buy back the crystals refunded or face account termination within a time period.

I do not recommend this unless you no longer care about the account (And obviously I'll never encourage ToS violation to begin with)

[woeful lagoon]

is there any fix for game not closing properly and crashing and freezing my pc up i installed the game twice on different ssd's with admin and without

both results in crashing trying to exit game

tried with better launcher and hoyo launcher

[stoic reef]

not that we're aware of at the moment, read this for more info though and please report it to customer support #how-to-contact-cs

#🔌technical-help message

[woeful lagoon]

ok thanks will do this is first time i ever had issue with closing honkai ever

[stoic reef]

yea its been a recent thing

[woeful lagoon]

so most likely fix coming surely ?

is it best to email or in game do you think ?

[stoic reef]

it depends on what the issue is. if its something with the game then hopefully. if its with windows then not sure. but thats why you should report it to CS

and either way works fine, just as long as they know

[woeful lagoon]

it's jsut when i go to signout close game it freezes up and crashes so annoying

only pc not mobile

[stoic reef]

mhmm its just windows pc version that is having this issue

[woeful lagoon]

i haven't updated my windows though it's still on pause

it use to work fine

[stoic reef]

you've turned off all system and security updates? not just the big ones?

[woeful lagoon]

the big updates yeah there paused untill end of jan

and then will change to feb

[stoic reef]

ah, yeah the windows update iho is referring to wasnt a major update. but either way thats still just an educated guess it still could be with the game itself

[woeful lagoon]

i might as well let it update if it's doing it anyway yeah i think game broken as this is first time come accross this issue in over 3 years of playing

i was hoping there was a way to manually fix but guess not

i will do in game message for what it's worth on support

so for those that haven't got the issues on windows 10 which version are you running ?

[stoic reef]

i havent had it myself but im running 19045

[woeful lagoon]

are u better launcher or hoyo ?

[stoic reef]

launcher shouldnt affect anything since they just manage installing/updating the game. technically you dont even need a launcher at all to install the game. but i use both on the same installation

[woeful lagoon]

well i'm just trying to rule out anything that can cause but yeah thought as much to

surely it's not amd hardware issue right are you intel or amd on cpu gpu ?

[stoic reef]

both amd cpu and gpu

[woeful lagoon]

same so it's ain't hardware then

[stoic reef]

it still could be though, just the odds are less

[woeful lagoon]

yeah it's odd one allright in my 2163 days i never had this issue once till now

[stoic reef]

if it just started today consider that neither the game or windows has had an update in the last couple of days, and your hardware didnt change either

but its best to let the devs figure out what the cause is

[woeful lagoon]

it's been happening all week i jsut had enough of it and was trying to find a fix

[stoic reef]

ah i see

[woeful lagoon]

yeah i been putting up with it but it's really annoying

[stoic reef]

mhmm, at least it doesnt crash mid fight though so you dont have to redo stuff

[woeful lagoon]

nope game is fine it's jsut when you try to close it freezes up

like takes ages for task manager to even appear

alt f4 causes same to

it just don't like closing

[stoic reef]

sounds like windows then if its struggling to even open the task manager for one frozen program

[woeful lagoon]

i did the usual check sfc scan now ect all was fine

[stoic reef]

i gotcha, if CS gives you a solution that fixes it please remember to come back in here and share it so we can share it with others though

[woeful lagoon]

i have a 2nd pc i might just install on there to test as that newer version of windows yeah i don't hold much hope with cs they will blame my hardware i bet

[stoic reef]

why do you bet they'll do that? they only blame things for issue causing if its been the cause before for other captains with the same issue

[woeful lagoon]

well speaking from past experience with issues i reported

[stoic reef]

weird, every time i've reported issues to them they've normally done some basic/common troubleshooting and then routed it to the dev team/higher tier helpdesk ( if the basic troubleshooting didnt work) to look at which is what they mean when they say that they're sending the report off to another team

[cosmic lion]

if you want you can try to run a DISM in case is just some system file having some problem, but for the best results better do an "offline" one imo, in my case that problematic update didn't do anything for honkai but kill my OS so i had to repair it, and yet i still have some issues, in my case the only one i have is that some programs will randomly "hang" when tab out from them, and i have to move between windows if i dont want it to crash the program

[cosmic lion]

[stoic reef]

[woeful lagoon]

oh right i see thanks for the advice i sent in game message now anyway i guess can run dism won't hurt

all good

[stoic reef]

dism just updates the windows image, gotta run an sfc /scannow afterwards since the sfc just scans against the windows image on file

but yeah hopefully CS has a solution right off the bat if the sfc doesnt work

[stoic reef]

yup so hopefully CS has a quick sollution

[woeful lagoon]

yeah like i thought maybe install of game was corrupted removed installed on another ssd and still did it on exit

really weird

well thanks for advice as soon as i hear back i will post

most likely not till monday

[torpid ore]

help, im getting this error on pc. Core isolation is off and no antivirus is activated

[stoic reef]

double check that you do not have any non standard process monitoring software like processmon or anything like that running and restart your computer, if that doesnt help then contact customer support #how-to-contact-cs since they can find out what that error code is referring to

also if you play something like valorant then make sure its closed and its anticheat process isnt running since that can sometimes fight with hi3's anticheat

[exotic crescent]

I see it on my PC as of 1.5 updates ago. I can kill the process immediately after quitting & freezing by right-clicking TWICE, selecting kill/stop the process each time. Good luck!

[cosmic lion]

Just in case, other thing that can cause the error is having the UAC disabled

On collapse github, some user shared that info about that problem
I just find that post when searching context when doing a translation

[stoic reef]

Huh, didn't know that but that's good to know

[upper parcel]

Are there any symbols that I can use to make the info field in my profile look empty?

I've tried a good amount of them but they either don't make the field look empty or are straight up not accepted (similar to using a regular space symbol)

I've also seen people with colored text there, how exactly is that done? Maybe inserting a special symbol that way works

[upper parcel]

Ah, that's just through HTML with <color>

I've figured it out, you can just make the text completely transparent

<color=#ABCDEF00>random symbol</color>

(Only the last 2 digits of the code control opacity, the rest is the color itself in hex RGB)

[stoic reef]

I didnt know it allowed transparent HTML color code thats neat

[stoic reef]

might want to delete that picture since it has your UID

[lofty ocean]

WHOOPS

forgot to edit

[stoic reef]

but if you can log into the game, its ai chan phone > login emblem. otherwise you'll have to remember what patch you started, like what valk was new or what story chapter was new and use the hi3 wiki to find out the release date of that version

[lofty ocean]

shit

welp

I took many hiatuses

[stoic reef]

if you cant login and cant remember, you'll just have to use your best guess

as a side note, while you should try to be as accurate as possible on this form, if it gets rejected then you can always try again and try to be more accurate than before

[lofty ocean]

so as far as I can remember it was like some weeks after the release of the marvel like trailer of the ending of part 1

[stoic reef]

since that trailer didnt release at the same time as a patch, you should go to the hi3 youtube channel and find that video and guess some weeks after that video released

[lofty ocean]

ok so now I have a problem

idk if I should put gcash or codapay for my payment method since what I did was use codashop as the platform then gcash to get the payment

[stoic reef]

theres a free form box at the end of the form which a "is there anything else that might help" kind of question so pick one and then explain in detail at the end

[lofty ocean]

can I... dm you this is kinda sensitive cuz it's the receipt

[stoic reef]

you can but i dont think i can help really, i dont work for hoyo im just a captain like you so if you show me a payment receipt i wouldnt know what to look at other than its a payment reciept. if you're still debating on which one to pick just go with the codashop one since thats probably what sent the money to hoyoverse

[lofty ocean]

no I mean just to clarify what I'll use

and ok thanks

[torpid ore]

Uac is enabled, same error, any other fixes?

[lofty ocean]

by the way when should I expect them to email me back

[stoic reef]

after submitting the form, it depends on a lot of things but it can be anywhere between 1-5 days or so on average

[cosmic lion]

what luna said to you before (check antivirus, if any other anticheat is running,...)
but for most users that come here before, most of the time is just another anticheat running in the background

the UAC is just a new info i read , is not recommended to have it disable and most people just use windows as default so that info just for some rare cases, like if a user is using a "custom OS" or manually go and disable the setting

[torpid ore]

uninstall/reinstall the game fixed it

[cosmic lion]

nice

Probably your AV was doing an scan in the unzip process and just corrupted the files

[worn hollow]

Hello there

What does it want from me? Cannot access the event

[stoic reef]

not sure why its been doing this, but read this, this is what you have to do to fix it #💁gameplay-help message

[worn hollow]

It worked! Thx

[surreal swallow]

is there a FOV i can change ?

[stoic reef]

I'm not at my computer so I can't double check if they added one in but unless they have then the game just auto sets it based on how wide the resolution is

[surreal swallow]

it jjust very close at the character aand it sucks

[stoic reef]

I can check later but if you can't see one in the settings then I'm not sure there is one

[woeful lagoon]

i had message back from support about the crashing on exit

[woeful lagoon]

ok that fixed it for me

can now close without the freezing up

[stoic reef]

that is a large battery of stuff to do, which specific one did it or did you do all of them first?

but noice for fixing it!

[woeful lagoon]

i did them all except new install on windows lol

it was most likely appdata and hkey that fixed though

i can try turning on reflection see if that was only thing that caused

so my core isolator was also on and is now off

[stoic reef]

i might have been the cache thing, but reinstalling is supposed to keep that unless you pick the keep settings option during the uninstaller but oh well it works now

[woeful lagoon]

yep it's the reflection

i broke it again

[stoic reef]

ah well at least we know what it was for you then

[woeful lagoon]

dam i broke it again

yeah turning that off wasn't enough it's back to broken again

this is ridiclious

now i regret saying i would break it again cause now i have

i will do jsut app data and hkeys

[stoic reef]

oof well at least you have a bunch of stuff to try

[woeful lagoon]

nope i broke it good and proper

dam

with trying to close

Might be due to not rebooting pc

Out of curiosity check your graphic settings for me do you have reflection enabled ?

i don't get it i tested earler was fixed and i could exit every time i turned that dam reflection on instantly my problem came back and now that fix ain't working

[stoic reef]

im not at my pc to check rn still

[woeful lagoon]

oh right i see no worries

[stoic reef]

so my reflection is set to mid

[woeful lagoon]

Oh so you do not have closed then and yet no issues with closing game

[stoic reef]

nope still no issues closing the game, have had reflection and post fx set to mid

[woeful lagoon]

I had all on highest before

[stoic reef]

i run it at performance preset at 120fps and 1680 x 1050 windowed mode

[woeful lagoon]

But I don't get it at all it was fixed earlier

Now I'm back to broken lol

[stoic reef]

idk, i'd maybe reinstall the game (delete settings too to clear the cache when uninstalling) and use DDU to reinstall your graphic drivers cleanly.

[woeful lagoon]

It has to be the dam game all was fine till this patch

So my windowsis now fully upto date a d I was using latest amd driver on previous version of honkai and all was good

[stoic reef]

might be, though i would point out that others that have had your exact same issue started 1.5-2 patches ago, and others start mid patch so nothing game related updated before it started happening

[woeful lagoon]

Yeah I seen that but I had no issues till just recently

And yet I changed nothing except update game patch

[stoic reef]

and it was fixed until you turned reflections back on, and then stayed unfixed. which is why i think reinstalling the game, clearing the cache and reinstalling your graphics drivers might get it back working

[woeful lagoon]

Pain in the ass though

[stoic reef]

True

[woeful lagoon]

Another thing I hate is those annoying red dots on new when Installing new I can't ignore I have to remove a d read everything to remove it 😑

[stoic reef]

yeah it takes a minute to get rid of them all, i go through it every patch

[lunar gust]

it happens on EGS version of the game

[woeful lagoon]

well for now it's fixed again i did yet another clean install of game and removed all old data and did ddu and redid graphic driver

egs no idea what that is i did from main site then added to better launcher

still not risking it i have reflection closed

[stoic reef]

epic game store

[woeful lagoon]

oh hell no ain't that separate like steam version ?

[stoic reef]

no, it uses hoyoverse accouints

steams the only one like that

[coral shore]

My friend can’t change their name

Is it because of their captain level?

They’re captain lvl 16

[stoic reef]

their in game nickname? whats the error message?

i cant remmeber if theres a level requirement, but its been a while since i was level 16

oh wait there a faq for this i forgor

!faq chatmt

[grizzled rampart]

If you:
can't change nickname, intro, dorm name
can't chat, can't send invites
can't change armada details and send announcements etc.
Contact CS. #how-to-contact-cs

[slender sable]

Guys my memory is only 3gb I checked like wtf I only has 1gb for playing games bruh how to make more memory lol

[stoic reef]

The only way to increase more for PC is to buy a compatible such l stick of RAM and put it on if it has the room

[lofty ocean]

Welp

I just woke up earlier and got my acc back

[stoic reef]

Nice

[woeful lagoon]

you lost your account stolen or what ? @lofty ocean well nice you got it back reguardless

i have always been worried about that i do like how they added extra password in game for dismantling and upgrading gear

[stoic reef]

mhmm it is nice, if you are worried about that you can make sure you write down your UID, when you started and if you remember write down what device you created your account on and keep any recipts from puchases and that'll pretty much guarantee a no hassle account recovery if you do ever get it stolen

[woeful lagoon]

i think my account was way back when it was mobile only on a emulator as my phone was trash lol

uid i got yeah

[stoic reef]

hmm that'll be a bit hard to find out then since from hoyo's end it'll show the mobile profile the emulator used i think, but if you ever do need to recover there is a blank additional comments box that you can explain that on

emulators are fine, they used to be officially recommended back before there was a pc client

[woeful lagoon]

yeah tried various emulators back then nox mumu ect ld was another

phones in 2019 wasn't good at low budget hahhaha felt like they was gonna explode in your hand had s5 i think

[stoic reef]

yeah i remember i had an s8 and it ran medium but very hot lol

[woeful lagoon]

ahhaha you wasn't kidding well even now on s20 it runs hot the reason i'm still s20 is after that they removed sd slot otherwise would update to atleast few more model up

[stoic reef]

well these days its more to do with the earlier snapdragon chipsets having notorius cooling issues but yeah at least the s20 still runs the game ok :3

[woeful lagoon]

yeah runs it far better than the s10 i had before

[snow wraith]

If I have the game downloaded on an SSD drive,and now I want to switch the whole game files on an HDD drive then do I have to redownload the whole thing?

[granite flint]

you shouldnt have to, if the launcher does not detect the installation, the Find Games on the bottom right will show

if the Find Games did not show, you can click the 3 lines (hamburger) icon at the bottom right and click Relocate Game to manually find the location

i need to use Star Rail for example but same idea

[snow wraith]

I mean if I wanna transfer do I have to redownload the whole thing from ssd to hdd

[upper parcel]

No, you can just drag the folder

[stoic reef]

Yeah you can just drag the folder over and use the find game method or relocate game method to have the launcher see the new location

[south walrus]

Hii

[lean pike]

Hello, playing on pc and during Ch 21 and ch22 cutscenes voice lines seem to cut off without me even pressing anything at all. Are cutscenes just broken in these chapters or is it my game? Like it feels like cutscenes going too fast or something idk

Doesn't happen during like vn/adv parts of story, but when cutscene fully rendered in 3d in-game in these two chapters so far

[edgy ermine]

okay nvm. my problem also happened with some other applications and after unplugging my mouse again, it worked for some reason

[stoic reef]

Yeah those cutscenes should have audio. Try restarting your PC and at the login screen press the red repair icon in the bottom left and check assets and if that doesn't fix it then contact customer support so they can provide you with good copies #how-to-contact-cs

[stoic reef]

Hihi~

[vale steeple]

How can we access cahpter 5 of the story?

i clicked go and yea there were no quests left

[bitter ravine]

not there

wait a min

[vale steeple]

ok thanks

[vale steeple]

oh thanks

dang i wasted two hours doing chapter 3 thinking it was 5

[tawdry nexus]

Uhm, you guys have any idea what's going on...? It didn't use to be like that before the updates, only applies to new characters...

[stoic reef]

are you on pc or mobile?

for either of those, you can try restarting your device and at the login screen click the red repair icon in the bottom left and check assets, if you're on pc run the repair in the launcher too. if that doesnt help though then let me know if you're on pc or mobile

[tawdry nexus]

Android

I will check it out ty

[stoic reef]

ok, if it doesnt work then let me know what model of phone you have, but repairing the assets is supposed to fix stuff like this

[tawdry nexus]

It didn't work unfortunately

I've got Samsung a55, 256gb 8gbram

[stoic reef]

ok, give me a minute to check some things, did this just start happening today or has it always been happening on this phone?

[tawdry nexus]

never before, today after the update

it worked fine before, senadina character etc were perfectly fine, now all the new characters from part 2 are like this

[stoic reef]

update? you mean daily reset or did you update to 8.0 today?

[tawdry nexus]

i updated 8.1, i play on chinese server

[stoic reef]

i gotcha, your phone has enough raw power to not have any issues, so barring something new in the update being incompatible with your xclipse gpu it sounds like a broken update. if possible i'd totally uninstall and reinstall the game, if that doesnt fix it or if you dont have the internet to redownload all that i'd contact customer support to see if theres any issues with your device and the update #how-to-contact-cs

[tawdry nexus]

alright, thank you very much for your help! i'll try to reinstall it though it might take a while, we will see if it helps

[stoic reef]

it hopefully will, unless they really did something to the graphics and it broke for some devices like yours then its most likely a broken update yeah but good luck!

[tawdry nexus]

Reinstall didn't help 😦

I contacted the Chinese CS, they are already aware of the problem and they're fixing it so I guess all I can do is to wait

[stoic reef]

ah so sounds like an update bug then. I hope they fix it soon!

[tawdry nexus]

yeah! it's already fixed, finally can enjoy my Kiana!

[stoic reef]

Nice!

[spice stone]

Helloo
So, I just got a new phone and downloaded honkai in it. Everything runs smootly, but there's this annoying message that says: "Connection failed. Try again later.". I can still play the game normally and it just happens at main screen, I guess. I have a stable internet connection and even chat works normally. Does someone know what could it be?

[stoic reef]

mhmm its 100% guaranteed a connection issue, even if everything else is working its still a unstable connection issue to the honkai servers specifically, normally it goes away eventually but you can try everything in this pin (including both of the free VPN's) to get around the problem in the meantime #🔌technical-help message

[spice stone]

tysm i'll try ❤️

[stoic reef]

ok good luck!

[bitter ravine]

[stoic reef]

[dim mountain]

ok so tech help

smart people from tech help

i got the raiden mei model for blender

from billibilli

how do i get the swords

[stoic reef]

i'd help but i dont know blender at all

[wind lichen]

Shouldn't there be like special props that are used by the models? like I'm sure wielded weapons are separately in the game files. Perhaps you'll have to keep searching, but it's probably smarter to look first whether those are also part of the freely available models.

As simple as it sounds, maybe asking Hoyo would help. Not sure if this falls under the same rules as #how-to-contact-cs, but I wouldn't see the harm in doing it.

Worst they can say is no, best they can do is send you a link to the prop

just make sure you say that you wanna use it for noncommercial purposes

[dim mountain]

why didnt i think of that

[wind lichen]

it's always the obvious answers that come last

Had that too many times now that I could count the instances

[coral wave]

hey what do i do if i need to enter a verification code to log in but it's not sending one to my email (i checked spam and everything)

[stoic reef]

only thing you can do is contact customer support and let them help #how-to-contact-cs

assuming its the right email you're checking then the issue should be on their end

[coral wave]

awh ok thanks !!

[stoic reef]

but np! just double check that its the right email, but other than that just gotta wait on a reply from customer support once you email them but good luck!

[static crag]

how many GB is Honkai Impact on mobile now?

[bitter ravine]

probly ~~37

[upper parcel]

#🔌technical-help message

[bitter ravine]

bruh wth

[upper parcel]

What? You're very close

[upper parcel]

Ah

[upper parcel]

In practice it'll be a bit more rn cuz of the current events and will continue increasing in the future
You can delete one-time stuff like story once you're done with it though

[elder lichen]

I’m having trouble logging in, they sent me a verification code but it comes in late, and when it finally shows in my email and I put it in it says invalid even though it says expires in 30 minutes

nvm I solved it

[bitter ravine]

[snow wraith]

It is legal to macro in this game
Controller/keyboard

[tranquil dew]

technically they have detection and is against the tos
simple controller turbo should be fine tho

[stoic reef]

Should be, but it's still technically against TOS since any automation software is what is specified so use at your own risk and so on

Though if it's built into a controller it might not detect it

[spark stream]

how can i set a custom resolution to launch the game?
tried editing GENERAL_DATA_V2_ScreenSettingData in HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd but nothing

also the holding shift during startup doesn't work

probably cause linux

[wind lichen]

You can do it by adding launch parameters behind the executable (or adding them in your launcher under something like "Game command" or "Custom parameters") From what I know there are 3 for fullscreen, window width and height.
-screen-fullscreen 0 -screen-width 1280 -screen-height 720 for example, would run the game in 1280x720 resolution in windowed mode. Feel free to experiment. Just keep in mind that some window managers might have issues with understanding the fullscreen parameter if you set it to 1.

Also keep in mind that the game will just ignore your resolution if it's not supported at all and might fall back to native.

Those that are supported with full certainty are every available windowed resolution in the graphics options, even in fullscreen

[wind lichen]

Doing this over registry edits also seems less prone to error. There's actually multiple entries that are related to resolution and the binary/hex data editor from regedit is terrible

[bitter ravine]

press shifr while launch?

[stoic reef]

i think they already tried that

[young wigeon]

I can't changed my email

[stoic reef]

do you have access to the email that is linked to your account?

[young wigeon]

that my gmail that got hack

So I don't have the access anymore 🥲

[stoic reef]

then you'll have to contact customer support to do an account recovery for you #how-to-contact-cs

but thats the only way to get access back is through them

[young wigeon]

Thanks bud

[spark stream]

thank you

[jade belfry]

For some reason the opening cutscene for the current event is corrupted/broken for me and freezes every time after Kiana falls to the ground(?). I've already tried a lot of things (reinstalling the game, downloading all the resources again, deleting the 8.0 resources specifically, checking the assets at the login screen). I've also reached out to cs and asked for a file replacement which unfortunately didn't work either. Are there maybe any other things I could try? Thanks for the help in advance.

[stoic reef]

only thing i can think of since theres clearly no issues with the game files (unless your network is corrupting the downloads, so try the file CS sent you one more time) is to use DDU https://www.wagnardsoft.com/display-driver-uninstaller-DDU- to cleanly uninstall your graphics drivers completely and then reinstall them to the latest version available.

and if you havent yet, tell CS that it didnt work, maybe they have other stuff to try that i havent thought of

[jade belfry]

I sent them a message that it didn't work and they told me they'll check with the relevant team

[jade belfry]

What exactly do you mean by try the file CS sent me again? Should I download it again from the e-mail?

[jade belfry]

I'll definitely try to reinstall my drivers though

[stoic reef]

yeah i just meant download it again from the email and try using it one more time

in case the download got corrupted the first time you used it

[jade belfry]

I already tried that sadly

[stoic reef]

but i gotcha, sounds like there might be a bug with that file so they're having the devs take a look at it. at least this event is permanent iirc so you wont miss out on it

[jade belfry]

I mean I could always just skip the opening cutscene. However, since it's just one file there might be the chance that other cutscenes are also effected

And I'm not really a fan of skipping cutscenes usually

So at the least I'd like to try all options first

[stoic reef]

i gotcha

[jade belfry]

Sooo, I looked into this DDU and I decided to not do it, since it looks a bit too "scary". Thanks for the suggestion though, really appreciate it.

Could reinstalling my gpu driver via GFE help maybe?

[stoic reef]

its np, you can try reinstalling your graphic drivers might work, its just DDU cleanly uninstalls them, typically the official graphic uninstallers leaves behind a fair bit of junk behind when it uninstalls which can make the reinstalling work in the idea of having a working graphics card and all that, but not fix an issue. you can try it anyways though its never a bad thing to occasionally reinstall your graphic drivers. but with DDU you can just to the typical/normal options for everything. its just very comprehensive so it can work with pretty much any graphic card in existance, not just the mainstream ones so some of the options sound scary but its up to you

but yes reinstalling without DDU can maybe help, its just that if the issue is being caused by your graphics drivers then doing it without DDU lessens the chance of it working to fix your specific issue. but thats a big if since im not sure if the graphic drivers are the problem

[jade belfry]

Yeah, makes sense. Nvidia/Amd uninstallers are a bit quirky unfortunately.

[jade belfry]

I've also had this issue in the cg in chapter 22, 7 where it just freezes mid fight, so there might be a possibility that it's a driver issue

Clearing the game cache won't help though, since reinstalling didn't help, right?

[stoic reef]

Mhmm so you can try the official one it'll be better then nothing. And yes clearing the cache would only help if you kept the settings and stuff during reinstalling the game

[jade belfry]

Okay, so I got the nvidia cleanup tool to remove any drivers and nvidia software that I had and reinstalled the latest driver via the nvidia app. It still freezes though unfortunately

[stoic reef]

thats annoying, hopefully CS comes back soon with a solution from the dev team or something then

[jade belfry]

I really hope so too. I haven't got an answer from them for over a day now. I tried messaging them a few times again, but they haven't responded yet sadly

[jade belfry]

Sorry for taking up so much of your time. I really appreciate your help though !

If I can't solve it I'll just skip all broken cutscenes I guess xd

[stoic reef]

well when they send stuff up to a higher teir team, it generally takes a lot longer to hear back since its much smaller, the normal stuff isnt working so its not a quick and easy investigation or anything into the issue. i'd say give it a few business days at least but if it comes down to it i'd still recommend skipping just that one and the rest should be fine, as you pointed out a chapter 27 cg was freezing (that one actually happens fairly often and getting a new one from CS fixes it every time) but none of the others did so hopefully the rest of the event ones will be fine

[jade belfry]

Yeah I thought so. I am quite patient but I just wanted to make sure, since they also said that they'll close the ticket if they don't get an answer from me. So I just sent another message just to make sure. But yeah, stuff like that always happens to me, I'm kind of used to it. I'll just wait until Wednesday or Thursday and see what happens. If nothing, then I can always just skip it. The other cutscene that keeps freezing is the anime cg of chapter 22. It just stops working half way through, however I never sent them a ticket regarding that since I could just watch it on YouTube back then thankfully.

[stoic reef]

thats fair, and theres plenty of videos of the event right now too so you can finish watching it

[jovial pawn]

@stoic reef

everytime i enter in honkai now my accont is not logged

this is normal?

[stoic reef]

what you mean by not logged?

like its not remembering your login info or something else like being in a different account?

[jovial pawn]

nooo i mean

when i enter in honkai i just need to click to join

now i need everytime say my name and my passoword

[stoic reef]

got it so its not remembering your login info for auto login. if you're on pc try clearing your cache (keep in mind this will reset all of your settings to default)

!faq pcclearcache

[grizzled rampart]

1. Please, close both game and launcher.
2. Press Windows + R, input regedit.
3. In the opened window, please locate \HKEY_CURRENT_USER\Software\miHoYo\Honkai Impact 3 and delete it.
4. Press Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ in the opened window. Delete all the files in the Honkai Impact 3/3rd folder.
5. Restart your PC.

Do note that doing this will require you to login again. Linking account is highly recommended.

*also refer to system requirements:
#🔌technical-help message