🔌technical-help

[craggy ruin]

Which announcement said that?

[stoic reef]

this one, im assuming you're talking about the mac exclusive keychain https://www.hoyolab.com/article/27394769

if you're talking about an emblem emblem, no ones reported anything about that in here, might want to try customer support if you dont get it within 24 hours

[craggy ruin]

Oh keychain. My bad. Yeah

Thanks

[stoic reef]

np!

[craggy ruin]

They should put the 7 day announcement in game too. Doesn’t seem like I’m the only one wondering why the keychain isn’t in the mail yet

[stoic reef]

are you talking about this in game announcement or a different one? cuz this one also mentions 7 days too

[craggy ruin]

Ohhhh it is there

[stoic reef]

its a little further down than the mac available twitter sharing event thing that doesnt mention the keychain reward iirc

[craggy ruin]

Kinda hidden away imo

Putting it on the event page that everyone sees would be better lol

[stoic reef]

i mean theres like 9 new things this patch in the events tab, they cant all be at the top. but they usually put the fine details for events in the news tab since they have limited screenspace for the events page

[craggy ruin]

Yeah that’s the one I read

[stoic reef]

ah yeah, thats a different event entirely, unrelated to getting the keychain so thats why its not there.

[ebon talon]

Asking this question in advance before buying a controller: If I plug a controller into my device (I'm on a MacBook Pro M2 btw)... does the game automatically switch the controls over from keyboard to controller?

[craggy ruin]

Yep

[ebon talon]

Okay, then I guess this applies to Windows as well

[craggy ruin]

Ah, I meant the Mac event tab specifically. It mentions that the keychain will be issued in the mail, but not that it’ll take 7 days and I’m used to stuff appearing in the mail almost instantaneously(I uninstalled and redownloaded the game bc of this lolol)

[stoic reef]

yup it should

[ebon talon]

ok, thx for the answer

[stoic reef]

oh you meant this one i gotcha. yeah they always have very barebones info in this screen because of the limited text space (this one is already almost full if you want to see the picture so they always put finer details in teh news tab. i get how it can be confusing but its also how they've always done it

[cosmic lion]

tbh on the announcement about the mac ver. they says about having to wait like 7 working days on both hoyolab (https://www.hoyolab.com/article/27394769) and the ingame news the same day... yes that news that luna shared before (#🔌technical-help message) released before the update... still the share event have link to the hoyolab announcement too

[cosmic lion]

[marble wadi]

Does anyone know what's wrong with the camera, after the update my camera is being very zoomed in, and it's just so uncomfortable to play.

[cloud spire]

I'm actually about to give up on this game. Every single patch game files verification error. I've been playing for 4 years and I've spent a pretty penny each patch. This game doesn't want me to play

[true anvil]

I'm using 7.3 SEA Android APK, does installing 7.4 SEA Android APK update by a few GB?

[cosmic lion]

On what device are you playing and on what mode? And remember that there are camera zoom controls

[marble wadi]

Poco X4 GT

Android

[stoic reef]

im sorry, are you using VPN and stuff when updating? usually verification error is due to corrupted downloads which is usually your ISP being unstable/misrouting your connection

[marble wadi]

It happens in any mode

[stoic reef]

if you are using a VPN then we've noticed that WARP VPN works pretty good, hopefully it helps in the future

[stoic reef]

yeah it does, the overall game size doesnt change too much after its done though

!faq gamesize

[grizzled rampart]

v7.4 approx. install size

• Mobile

basic assets ~ 22.5 GB
full assets ~ 30.5 GB

• PC

basic assets ~ 31 GB
full assets ~ 39.5 GB
(Event files that come out after are not counted here)

[cosmic lion]

Yes the game on mobile use delta patch so for updating iirc is like 3-4gb you need to download counting the APK

[limpid fog]

Okay I am now back from my request for CS

Account lost

[abstract trout]

How do i lower the quality of specficially the menus on macbook and not combat

[cosmic lion]

And you can use the zoom controls or not? Pinch the screen

[cosmic lion]

Wdym?, and the config is set globally, so you can't choose a config to run just on x screen

[abstract trout]

Idk mac only lags on menu and not combat

[cosmic lion]

Did you talk with CS giving them your UID?

[marble wadi]

the think is that I move the screen away and it gets closer again

[cosmic lion]

Are you using the part 2 bridge? And what chip your Mac uses?

[abstract trout]

M1 chip bridge 1

Also does controllwr on mac not support cursor with joysticks?

[limpid fog]

No response. Ya Said it off I get the support here instead?

Hmm lemme see if I can log in maybe I am wrong cause does the forget password you type email but it like hides the full name of email?

[cosmic lion]

Then you need to wait, remember that they can take 1-3 usually but is patch day so they are going to get more tickets with users that will report bugs
And like I said before the only ones that can help you get the account back is CS, no one in here work for HYV

[limpid fog]

Then this can obviously be a bug then

[cosmic lion]

For security reason they will hide the full email address

[limpid fog]

Oh okay! So nvm, the email shown is correct then.

I remember last night though It warned me failing 20 sign ins and it lock it for 20 minutes. I only did 3 times that I can't log in

Okay so it said "account and password error "

[cosmic lion]

wdym with bridge one? the hyperion one?
and im not 100% sure i dont have a mac to test, i know that iOS ver. only have partial support (only gameplay) but idk if is the same on mac, i only know that have KB+M support and controller, but not if is full or partial and what controllers work

[cloud spire]

I dont use a VPN im giving this game one last download attempt. this time im capping the download speed at 10mb. because supposedly this helps reduce corruption. if this doesn't work. im out. i'll put the several hundred i spend each month to better use

[cosmic lion]

if the email is correct then use the forget password to change it and try to login again

[limpid fog]

Even the HYV site said the same thing.

[stoic reef]

i gotcha, but i will say that due to how international network traffic works a VPN does help with it. if you dont want to use one thats fine but it does absolutely help with the issue you're having

[limpid fog]

Now for the moment of truth

Ah I'm in!! So okay. Maybe something did happen to my password. Weird.

[cosmic lion]

like luna said is mostly your connection having issues, if is not stable enough doesn't matter what speed you have, it will corrupt the download
you have options like on pc using a custom launcher / using a download manager / VPN... , but if you want to go to the "root" of the problem you only options is to talk to your ISP or change it, still that doesn't mean that could fix the issue 100% but you can reduce almost fully

~~still HYV will release a new launcher "soon" but i cant say if is the same or if they plan to add some stuff to prevent problems like to of happening ~~

[cosmic lion]

did you use a "password manager" to copy-paste your old password?

[limpid fog]

Saved passwords from Google. It never gets it wrong like that.

[cloud spire]

bye guys

[stoic reef]

if you want to not use a VPN you can also manually download, its also recommended for the launcher download issues but if you want to leave then thats up to you

!faq mandown

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MEGA

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[cosmic lion]

yeah i would recommend never copy-paste, your keyboard can add a "blank" character and that cause the game to think is incorrect

[cosmic lion]

he just left after the bye msg

[limpid fog]

I see. But I typed it cause I remember it very well. But I'll take note to that

[stoic reef]

should have gone to #📿gacha-salt🧂 or something then, just announcing that you're leaving while refusing to try any of the fixes for an issue makes no sense

[cosmic lion]

well there are people like that , you see many on retail that you give them hundred of ways to solve their issue, but if is not using the steps they want, they just refuse to ear it

idk how many time i ear "i never come back to buy here" each day... like if the store was mine

[stoic reef]

true, oh well. and well i always was happy to hear that, like a sort of "good i wont have to hear you tomorrow then lmao" kind of thing lol

[stoic reef]

tbh we dont have much info on the mac version, but you could test something by seeing if you have a rendering accuracy setting in your graphics settings and if you do then try lowering that and see if it helps. if it does then maybe the mac version isnt optimized that well yet, either way might want to report this to customer support #how-to-contact-cs

[abstract trout]

set it to low and it helped somewhat

[cosmic lion]

I wasn't that lucky, where I worked was the only store closest of that type... so after a few weeks they came back.
Thank god I don't work there anymore. okay i stop now before making Ai-chan angry(?

[stoic reef]

yeah might be an optimization issue, i'd check in with customer support then and see what they have to say

[cosmic lion]

talking about optimization, there is no more 60fps cap on non-combat unfortunately on part 2 maps i lost like 15 fps avg but still close to 100fps

[lament valve]

to get the keychain can you login from an iphone or does it have to be a mac?

[gilded birch]

has to be mac it appears 😔

[lament valve]

:c rip ty

[stoic reef]

true though i never cared for out of combat to be higher than 60fps but im not one of those fps chasers

[fierce void]

why is it saying this im tryna do story bro

nvm found out why

[cosmic lion]

Did you check if the stage have some valk requirements?

[upper parcel]

The issue is that you can't use trial valks in some story stages

[native shuttle]

uhh, I need help, I have like phontom crystals on my account and idk what to do

[stoic reef]

not sure if i've heard of that, do you mind sending a screenshot of what its doing?

[native shuttle]

I have 856 on my account and when I try to use them on the gacha or whatever it says I don't have enough

[stoic reef]

im guessing on the 1x pull thats 280 crystals?

or are you trying to do the discounted 10x pull

[native shuttle]

no, just trying to do a normal pull

it also says it for the outfit coupons too

idk what to do bc this is a really old account and I don't want to lose it

[stoic reef]

might try restarting your device and try again, if it keeps happening contact customer support since they're the ones that can actually help with payment issues like that. you're doing it correctly so its probably just bugged out. but you wont lose your account or anything, the game is just most likely bugging out, if there was an account issue it wouldnt show itself as that error so if restarting your device doesnt fix anything then email customer support so they can check on their end whats going on #how-to-contact-cs

(keep in mind though that customer support can take 1-3 days to reply back depending on the issue and how busy they are)

[native shuttle]

okay

I'm restarting my phone to see if it fixes itself

[stoic reef]

but luckily that banner will be up for weeks iirc so you have plenty of time to fix it

[native shuttle]

okay

besides, I also want to spend the crystals for kianas jacket skin

[stoic reef]

good luck! i hope restarting your phone fixes it but if not then i promise customer support will help you spend your money

[native shuttle]

oki

nope

did not fix it

[stoic reef]

but yeah as long as you're choosing the 280 crystal one it should be working so its probably bugged out on the servers side, customer support should be able to help

[native shuttle]

nono wait

I logged in and it happened

I didn't buy those crystals

[stoic reef]

im confused now, so you logged into the game and went to do a 1 times pull on thelema (the 280 crystal one) and got that message right??

[native shuttle]

yeah

[stoic reef]

and its ok if you didnt purchase the crystals, you probably got them from playing the game, you do get some crystals for playing and logging in and stuff

[native shuttle]

I got the 600 from updating the game for the new unit

[stoic reef]

but customer support should be able to help fix the issue where you have enough crystals but its not letting you spend the 280 for a 1x pull

but getting 600 for updating is normal, the fact you didnt swipe a credit card for them doesnt affect spending them in the game

[native shuttle]

oh right! uhh, I clicked on the lto and it said something about 900 crystals or whatever, but I just ignored it

[stoic reef]

thats also fine, thats just advertising a shop bundle

[native shuttle]

oh

okay

[stoic reef]

not buying that doesnt affect spending your crystals either

[native shuttle]

then... might be a glitch in the update?

[stoic reef]

maybe, but you're the first person to mention this for this version. this issue has happened before to other users though, its just a rare glitch or something but customer support needs to fix it so make sure you email them and tell them about your issue #how-to-contact-cs

[native shuttle]

okay

[half lotus]

an update!

For those who use Collapse and still stuck on miHoYo logo please insert/replace the Blocks.xmf file from this URL

For Global

https://hk-bigfile-west-mihayo.akamaized.net/ptpublic/bh3_glb/20240418171457_DfrsvsXiiWXoKRh3/extract/BH3_Data/StreamingAssets/Asb/pc/Blocks.xmf

For SEA

https://hk-bigfile-os-mihayo.akamaized.net/ptpublic/bh3_overseas/20240418172235_cczNlXspOkLe1lLc/extract/BH3_Data/StreamingAssets/Asb/pc/Blocks.xmf

Don't be afraid to ping me if you have any question or it doesnt work~

[native shuttle]

@stoic reef

I don't really remember paying for a 14.00 crystal pack uhh

and I don't have a way to pay back the crystals uhm..

[stoic reef]

hmm, did you maybe try and had a credit card issue so it didnt go through or does anyone else have access to your account?

[native shuttle]

well I can't pay back that amount

idk

[stoic reef]

but you will need to top up since what happened was you got crystals that hoyoverse didnt get the money for (usually happens when a credit card payment doesnt finish processing so it "refunds" the money in a little bit but the game thinks the payment was fine so it gives you the crystals for a day or two) and if you spent that then you sort of have a negative crystal count.

if you dont pay it back they will honestly ban your account like the mail says, you can ask customer support to help but they are very firm about this kind of stuff, i dont think i've ever heard of them giving people an extension or forgetting about it

[native shuttle]

thats just fucking great

well ig then there goes I think over 4-5 or more years of data

[bitter ravine]

Why dont go to costumer service ?

[native shuttle]

eh?

[stoic reef]

customer support are the ones needing the player to top up the negative amount

[stoic reef]

im guessing you already spend the 14 that you had a few days ago or something?

[native shuttle]

maybe? idk, I haven't been on the game very often a few days ago

[bitter ravine]

Mmm so his acc to up 14.0 worth of xtals and he use it?

[native shuttle]

all ik is I logged in on my account today to 856 crystals on my account, I didn't pay for anything resently, only time I pay for stuff is when I have permition from my memaw and that was a long while ago

and the date it says I don't think I even logged in that day

[stoic reef]

and no one else has access to your account?

[native shuttle]

not that ik of

not even my memaw knows about the money being spent so, def wasn't me

[stoic reef]

Well like I said you can try asking customer support to help, you can explain that you don't have a way to pay so it wasn't you and you didn't even play that day and you haven't shared your account with anyone else ever and hopefully they can help

[native shuttle]

okay

[stoic reef]

Usually this happens because someone tops up and spends the crystals but then their bank doesn't process the payment and refunds the money but the player already spent the crystals so they have a "negative" balance and so they have to top up the required amount to avoid getting banned

[native shuttle]

assuming I have to click on the one that says topup in the cs?

[stoic reef]

That's their email yes, you can also send them an email normally or use the in game support button in ai Chan phone. If you have a way to top up then just the normal way to top up works

[native shuttle]

I sent a report

[stoic reef]

ok i hope they are able to help

[native shuttle]

heres hoping they have mersy on me

[stoic reef]

hopefully, if you didnt log in, didnt share your account either then theres a posibility that it got hacked but its weird that a hacker would top up your account without changing the login or anything

[native shuttle]

yeah but humans are strange

[half lotus]

Can I get the Version.txt file in BH3_Data\StreamingAssets\Audio\GeneratedSoundBanks\Windows from someone that got their game opened and function, thanks in advance!

[stoic reef]

installed through collapse or does it not matter?

also for global or sea?

[half lotus]

as long as it gets into the main menu it should be fine

both global and SEA would be awesome

[stoic reef]

heres for glb, i forget if i have sea updated yet or not but if no one else does and i dont have it updated i'll send you the one for sea in a bit

yeah still have to update my sea installation

[half lotus]

no worries thanks~

[loud cloak]

pls help me 😭

i want to play it 😭

[half lotus]

if you have bad internet you might want to download the files manually using download managers such as FDM

what region are you playing?

[loud cloak]

SEA

[stoic reef]

try manually downloading yeah

!faq mandown

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MEGA

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[loud cloak]

download again? but i've been updated

[stoic reef]

the issue is that the download got corrupted during the download so the update or "patch" file is not usable right now sadly

[loud cloak]

OMG?!

file corrupt?

[stoic reef]

its scarier than it sounds, a corrupt file can happen if half a MB didnt get downloaded or something like that. it usually happens if your internet connection to honkai servers is unstable, got interrupted or takes a long time (therefore a longer amount of time for it to have issues with the connection) so thats why manually downloading it from your web browser helps and if it takes a long time (hours) to download then using a download manager like FDM like bagusnl suggested can help too

[loud cloak]

oh nooooo

[stoic reef]

ok heres the one for SEA (both are from full asset download of course)

[loud cloak]

i think my luck was deleted on my life

[stoic reef]

im sorry

does your internet struggle to download it im guessing?

[loud cloak]

yeah of course

my internet its very very slowly

[half lotus]

thank you

(i accidentally nuked the folder, 8gb download lets go)

[stoic reef]

yeah thats probably why it failed then. but manually downloading it with the steps i shared works most of the time, i do recommend downloading and using FDM to download it so its even more sure to succeed but im sorry you have to download it twice

[loud cloak]

it's time to say good bye

[stoic reef]

np~ and yeah i made a similar mistake earlier this week, when i was reuploading the SEA and GLB patch files to my mega for alternative downloads i forgor which one i did first and since they're the same name i was like guess i gotta do it all over again and send 32GB to the recycle bin

[stoic reef]

sorry to see you go, if you decide to come back later i hope it downloads more smoothly next time

[loud cloak]

I don't know when i'll download again, because it will take a long time

[loud cloak]

i hope

[odd wedge]

Oofie

[loud cloak]

[stoic reef]

sloffie

[odd wedge]

I separate like this lu

[stoic reef]

and yeah it was a big off, i'll try to remember next time

[verbal merlin]

question, the mac app is only available for mac's with m processors, so will it ever be released for intel?

[stoic reef]

oh i did for the upload, but when downloading from hoyoverse in my browser i forgor which one i started first so i had 7..4 and 7.4(1) and i was like no idea which is which

i should just set my browser to ask me where to save for each download and avoid this all together

[loud cloak]

thx for the time HI3rd

[stoic reef]

no info on that as of yet, the only version (for m1) just released like 12 hours ago

[odd wedge]

we wouldn't know sowwy

[stoic reef]

^ also yeah we wouldnt know until theres an official announcement, no insider knowledge here

[verbal merlin]

ok!

[stoic reef]

you could ask customer support but its very new so any expansions on its capabilities and so on probably are not going to be a priority till they make it more stable for the current version, quite a handful of graphical errors i've seen today plus they need to update the app store to at least mention its for mac isntead of just ipad/iphone

[verbal merlin]

i was actually trying to find reviews about it lol

[stoic reef]

well you can scroll up, some issues were reported in here earlier

[loud cloak]

thx for informations guys, you guys have helped me

[stoic reef]

np, sorry it was being difficult for you

[loud cloak]

don't mind, actually it's my internet fault haha

[stoic reef]

oh i forgor to mention, thanks for updating the connection pin

[odd wedge]

No worries

[half lotus]

update (found my old 7.4 installation on another drive)
just replacing the Version.txt file seems to fix the verifying issue
will do another round of in-game check just to verify

4GB files broken

eh, better than 9

thanks!

[stoic reef]

Oof, better yeah but could be even better

[half lotus]

(if only the audio is not an issue on every patch ey)

[stoic reef]

i mean i never have issues and i reinstall the game 4 times every patch

but yeah its a common thing to fail. i blame the large file sizes for the audio files

[half lotus]

the in-game audio patching method definetly needs to be fully refactored and looked at
but oh well, i'm not the dev

but again, thanks for the help~

[vocal lynx]

Hey, im trying to reinstall the game because of downloading errors so I uninstalled but whenever I try running the reinstaller this error pops up for some reason:

is there anything I can do?

[stoic reef]

hmm, short of redownloading the installer i'd actually recommend using one of the custom launchers in this pin, they both work much better than the official launcher #🔌technical-help message

[vocal lynx]

got it will try that!

[vocal lynx]

Thank you kind sir, it fixed it, 🥹

[stoic reef]

np!

[feral oxide]

i can't buy stuff with the epic games version like i press the buy button and nothing happens

[stoic reef]

are you opening the game through the epic launcher? or just manually opening the bh3.exe file?

[feral oxide]

yeah through launcher

[stoic reef]

i gotcha, first try restarting your computer then, sounds like the epic web store isnt launching for whatever reason. hopefully its just frozen or something

[feral oxide]

aight lemme try

Yeah still the same it worked last week once but now it just won't work

i think it might be an epic games issue maybe idk

[stoic reef]

might be cuz when you click buy its supposed to just load the epic web store portal so either the game isnt telling it to open or epic is having an issue

not honestly sure how you would be able to tell that easily

[feral oxide]

sad i wanted to get those 5 battle suit supply cards

[stoic reef]

though from a quick google search you could try clearing out the epic launcher cache and then restarting your pc before trying to open the game again. maybe that'll help https://www.epicgames.com/help/en-US/c-Category_EpicGamesStore/c-EpicGamesStore_LauncherSupport/troubleshooting-the-epic-games-launcher-a000084770#:~:text=Click on Go then Go,webcache folder to the Trash.

[feral oxide]

ok i'll try

[deft venture]

Just found another glitch color and bug ofc.

[stoic reef]

Does it still do that after restarting your device?

If it does try repairing the game assets at the login screens red repair icon. Might help Sena look a little less pink lol

[gritty harness]

@cosmic lion i've really got no idea how or where to find the cause of the crashes. it's just always after log in and to the bridge, wait for about 30 seconds and then it's gone

tried to play, change settings, even pull and it's always in the 30 second mark

does it have to do with the update and its new engine? I don't really understand

😭

i'm really gonna have to switch to pc afterall

[stoic reef]

you have the poco x4 gt right?

[gritty harness]

ah no, huawei

[stoic reef]

oh wait mb i was thinking of someone else, lemme chec your phones stuffs real quick

[gritty harness]

sure

[stoic reef]

hmm your phone is above the minimum specs, the nova 9 that is. not by a lot but it shouldnt be crashing cuz potato phone or anything like that. have you tried to repair the game installation yet? if not then try opening the game, and at the login screen click the red repair icon at the bottom left corner and try repairing. if that doesnt help if its not too much trouble on your internet you can try reinstalling the game too, might fix a broken update

[gritty harness]

i did reinstall it last night, it didn't fix anything but i haven't repaired it

i did this backwards

i'll trying repairing it

wait which one of these does the repair?

[stoic reef]

the check downloaded assets one

but if reinstalling didnt work im not so sure this will fix it either. it could be a potential bug with the 7.4 update i'll think if theres other stuff to try but in the meantime you might need to contact customer support about this to see if theres something specific going on with your phone #how-to-contact-cs

[gritty harness]

[stoic reef]

[gritty harness]

noone else seemed to have the problem like me it seems?

[stoic reef]

yeah your phone isnt super incompatible. might wanna check and update any OS updates on the phone too but since they're usually automatic that might be up to date

yeah no one has talked about that issue on mobile/huawei phones since 7.4, in here at least

might be some others that just went straight to customer support

[gritty harness]

yeap

alright then i'll go to cs

thanks for the help

[stoic reef]

np, and if they say what the fix is please share it with us

[gritty harness]

ofcourse

[stoic reef]

oh also before i forget since you have a huawei phone, did you transfer your huawei account yet?

or maybe not since you cant get into the game

[gritty harness]

no, i don't think so? Does the hoyo account now can link to huawei account?

[stoic reef]

yup, read the first pin in here, to be honest the huawei accounts are going away in two months so you'll need to transfer your account before then so you dont lose it

[gritty harness]

ohh you mean just the huawei account itself

right?

i didn't really play with that account so no need to

i just logged into my gmail on huawei to see if it links to my hoyo but it doesn't

so i just deleted it and got gspace

[stoic reef]

ah gotcha then nvm, just double checking since you were using a huawei phone and all that

wouldnt want you to lose your account

[gritty harness]

no need

that account can void itself in darkness

[stoic reef]

[wet siren]

how to change client from global to sea

[silver urchin]

redownload

SEA has standalone client

[wet siren]

everytime i redownload its glb

[silver urchin]

what device do you have

ios, android or pc?

[wet siren]

pc/laptop

[silver urchin]

#🔌technical-help message download the SEA client here and the SEA launcher

[wet siren]

ty very much

forsome reason i cant access sea version before

[stoic reef]

iirc sometimes the official site defaults to the glb version at the download server selection screen so if you dont change it it'll download the glb version

[wet siren]

ok

[stoic reef]

@tired olive psst, if your game is still crashing at that spot lemme know and we'll try to figure it out

[tired olive]

Thanks but I'll probably check in after a while, it ended up getting in my head

[stoic reef]

you're all good, when you want to revisit the problem just send us the info in this message and we'll see if we can spot the issue #🔌technical-help message

go ahead and take a break tho

[untold egret]

helppp

i just played my game 15 mins ago then the game crash

[stoic reef]

is this the first time this is happening or has it happened a few times??

[untold egret]

first time

damn

i feel like my game more laggy

[stoic reef]

it hopefully is ok then, sometimes it just happens but go ahead and restart your computer entirely and make sure windows is up to date and if it happens again please send the information in this pin before reopening the game #🔌technical-help message

[tired olive]

okay im gonna try another time wish me luck that it doesnt crash, ill be keeping an eye on what exactly triggers it and at what point so that i can troubleshoot it better

are there any settings i can alter to minimise chances of crashing such as lowering running costs

Wait is Hi3 not available on mac airs?

[stoic reef]

you can try lowering the graphics settings, if its a gpu overload causing it then that can help but if it happens again, sending your dxdiag screenshots and the output log will let me see what your computers working with, what version its drivers/windows are at and the output log shows what exactly the game was doing when it crashed so i should hopefully be able to see what the issue is with that info

[stoic reef]

only the ones with an m1 or higher chip on it

[untold egret]

ryzen 7 5800hs and RTX 3050ti 4GB, 16GB of RAMs and 1tb SSD

[tired olive]

NOOOO

[stoic reef]

im guessing it happened again?

[tired olive]

mobile 😔 , ill lower graphics settings and if this time doesnt work Ill update and give all info needed

[untold egret]

becuz of my specs right ?

my phone is Rog Phone 5 with SD 888+ but it seems laggy when i get into combat

[stoic reef]

no your specs are fine, its usually due to a driver or something else issue which is why your dxdiag screenshots and output log is needed to be able to pinpoint the issue

[stoic reef]

ah mb i shouldnt have assumed you were on pc, what model of phone are you on? and yeah for mobile then lowering the graphics settings is more helpful than on pc

[stoic reef]

yeah your phone is near the minimum specs so it will be laggy

[untold egret]

@stoic reef

[stoic reef]

can you send a picture of the full window of your display and render tabs? the pictures you sent dont show the driver information for your display adapter

[upper parcel]

SD 888+ is near min specs?

[untold egret]

where i can find it ?

[stoic reef]

The same place you took your previous screenshots, the dxdiag display and render tabs. I need a picture of the entire window not just the GPU details basically

[stoic reef]

Nah that part is fine, but that phone has an adreno 660 GPU which is a bit underpowered for hi3 these days

[upper parcel]

[stoic reef]

Still runs, but in the more graphic intensive areas like combat it'll lag some

[untold egret]

like this one ?

[stoic reef]

yup exactly, thank you!

[untold egret]

tell me if sth wrong with them ok

damn maybe my laptop kinda old to play Hi

[stoic reef]

nah its ok for now, and the drivers look fine

try first repairing the game installation by clicking the 3 lines next to launch in the launcher and click repair game. once thats done it should hopefully fix it but if it crashes again, drag and drop your output.txt file in here so i can see what the game was doing when it crashed. you can get that by Pressing Windows + R, and input %userprofile%\Appdata\LocalLow\miHoYo\ and put the output log file in here

[untold egret]

alr ty

[stoic reef]

but for reference, the adreno 650 was the minimum official gpu requirements when APHO2 released (partly due to bad optimization lmao)

[untold egret]

i set my settings to Performance then i went to p2 city it still drop 5-9fps

but still above 50fps

[stoic reef]

yeah thats normal tbh, the part 2 city is significantly more graphics intensive than the rest of the game

[long dock]

uhm

[stoic reef]

thats a connection issue with hoyoverse servers, try all the stuff in this pin (including the free VPN's) and that should fix it #🔌technical-help message

[long dock]

oh right the pins, I forgot, thanks

[stoic reef]

np~

[tired olive]

IT SOMEHOW WORKED 😭 apparently it was some random issue

like i accidently entered without even lowering graphics

and it worked regardless

[stoic reef]

yeah sometimes that just happens. A real pain to "fix" since just saying like "of just go touch some grass and it'll work, trust" isn't very legitimate

But I'm glad it's working now!

[tired olive]

youre so helpful and wholesome tysm dude

[stoic reef]

yw

[long dock]

tysm, it worked

[stoic reef]

nice! glad its working

[sick brook]

anyone knows how to fix this

honkai crashed the pc then this happened when i opened after it restarted

[stoic reef]

for that error the only thing i've seen that reliably works is to reinstall the game

though please also report it to customer support so they're aware and if they have a solution that doesnt involve reinstalling please let me know #how-to-contact-cs

[jolly crag]

is that issue not fixable on relog?

or the launcher's "verify" or whatever it's called?

[stoic reef]

nope, just comes back and when they click the button the game closes and its an endless loop, at least everyone that i've had try it

[jolly crag]

[stoic reef]

i cant remember everything i tried but i remember having people try everything i can think of when it first started happening when 7.3 started

[jolly crag]

ya I saw that issue multiple times

thought it got fixed

[stoic reef]

apparently not
i've been telling everyone if i remember to report it to customer support but at the least its not totally fixed even if they've done something to fix it for most people

the lack of error also really makes it hard to pinpoint what the game thinks the cause is

[jolly crag]

wait there is no error code for this?

:v now I'm tempted to just keep reinstalling Hi3 until I get that error

[stoic reef]

i mean you can see the box for yourself in their message, its never given an error code and that window itself when launching the game can give errors ranging anywhere from connection issues, to corrupted file issues download issues (caused by connection issues lmao) windows IO errors and so on so there is a lot of possibilities it could be. maybe i'll pretend i have that issue and email customer support to see what the official solution is

[stoic reef]

gonna be terabytes maybe

[visual girder]

so im on collapse launcher and when i try to repair my game this pops up. it happens since yesterday and it was said the collapse devs will fix this, is it still WIP or is something broken on my end

[stoic reef]

not that im aware of but they usually keep things in their own discord to not hog this channel, have you already reported it in the collapse discord server?

[cosmic lion]

Check the announcement channel on collapse server... They have some fixes for the delta patch... And the audio files problems

[visual girder]

im not in there

[stoic reef]

ah then yeah i'd recommend joining it, like iho said their pins have fixes for this

[stoic reef]

their invite code is on this page https://github.com/CollapseLauncher

[cosmic lion]

I think some users "pin" me but I can't search the msg... Discord mobile now is working worse since last update

[stoic reef]

weird, but yeah discord mobile has been extra garbage lately. but if i linked the pin they couldnt see it without joining the server first i think

[thick python]

It's a known issue. We are still working on the fix

[stoic reef]

nyaaaaaa~

[visual girder]

👍

[thick python]

Nyaaa~

[cosmic lion]

Wait was ping... The keyboard now put pin for me by much I write that word

[stoic reef]

gotta try to shill your server that i totally didnt forget to join till just now cuz im an idiot

[stoic reef]

oh yeah i've been hearing a bit of that from other people too. and rip autocorrect. at least my autocorrect has remember pcclearcache lmao

but i gotta head to bed, good luck everyone

[odd wedge]

Luna's sleep schedule is so healthy (in my timezone)

[harsh basalt]

Hey when you email hi3rd global, is there supposed to be an automated email that you get sent? I assume not

[odd wedge]

Nope

[harsh basalt]

Awesome thank you

[sour adder]

uhh so I cant really send a screenshot of it, but whenever I enter combat or ER, my mouse is always on screen and wont go away (aka I cant really look around and fight in combat for example)

[cosmic lion]

did you enable the kb+m option on the settings or using RAlt to change modes in-game?

[sour adder]

no, not that I would know of, and im using L alt

oh wait

uhh for some reason the input changed itself

it was on keyboard input

[cosmic lion]

R alt is a way to change input modes while in game, could be that you press that key by accident

[sour adder]

maybe, didnt know it existed before tbh

[cosmic lion]

it was mentioned on one of the game news ingame last ver., but many people don't check them, so you are not the first one that didn't know and had the same issue

[sour adder]

thats relieving, thanks for the help

[zenith locust]

someone on reddit removed their launcher and it got fixed
I have same problem, but I'm using steam. And it still not fixed even after updating to new version
Now still in back and forth with cs to solve the problem

did something happened before you get that error?

[lament violet]

Y'all how do I update hi3 pc when I downloaded from this discord server

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MEGA

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[sick brook]

My pc bsod

[slender sable]

DAM BRO AM USING HUAWEI THANKS GOD THAT I DON'T USE THIS TO UPDATE

GUYS I NEED HELP

The sea download link is not working last version too

Anyone can copy it

[cosmic lion]

this is the SEA APK link https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default
remember that you can always find the links on this pin #🔌technical-help message

[hushed saddle]

heya, not sure if this is the right place to ask

not sure how to get the keychain; i am on a mac but still nothing

[cosmic lion]

you need to wait #🔌technical-help message

[hushed saddle]

alrightie, thanks!

[wind basin]

I uh, did not know there would be UI changes this patch...

Is there any way to go back to the old UI from before this patch?

[lunar gust]

nope

[wind basin]

guh

Thx for answering anyways, kinda sucks ngl

[vagrant harbor]

I've been having this problem since yesterday and I can't play, the internet works so how do i fix this?

[stoic reef]

you'll need to either manually download the update or use one of the custom launchers in the game download link pin, but the issue is a connection issue not downloading the game right. but if you wanna manually download the update heres how

!faq mandown

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MEGA

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[raven bobcat]

Is there a way to force fullscreen on 720x480 resolution? It's the only one my weak-ahh laptop likes in this game without severe stutters
Obviously I'd prefer to play utilizing the whole screen instead of a small window, though

I tried forcing fullscreen via regedit and shortcut command. Neither worked, the game's will is too strong

[stoic reef]

hmm, if changing it in regedit and with holding shift while clicking launch doesnt work then i dont know of any way that would do it. maybe try the regedit a few more times or the collapse launcher (which honestly just changes the regedit but who knows it might work) but those are the only two ways to actually do it

[raven bobcat]

Oh hey Luna. It's been a while

I'll give those suggestions a try

[stoic reef]

hihi

[stoic reef]

but yeah its been a bit more stubborn with fullscreening non standard resolutions since part 2.

actually now that i think about it there is another way, a dumb as hell way... but you can change your monitor resolution before opening the game and just set the game to fullscreen and it should work but thats like a lot of extra work

[raven bobcat]

I thought about that too but it'd ruin the desktop icons

Oh hey holding shift opened the configuration window. I had no idea that's a thing

[stoic reef]

oh i thought you had already tried that when you said with the shortcut command, but hopefully the configuration menu actually makes it stick

[raven bobcat]

A little off topic but speaking of Part 2, it's a pain for a returnee veteran to catch up with all the changes

[raven bobcat]

I meant adding a -fullscreen command on the desktop shortcut (I created a shortcut to the game's exe directly) ngl my laptop is so weak I try to play without the launcher just to save a few extra resources

[stoic reef]

yeah its a lot of changes, once you get used to the UI the only real significant change is switching to "part 2 mode" or what have you to go into the new area but thats really just another open world like apho2, and in fact the astral ring thing is essentially the same thing as the moon ring mechanic in apho2. but yeah it all looks pretty different

[raven bobcat]

So I booted it up with Windowed unchecked and... it windowed-ed itself

Thanks hoyo

[stoic reef]

yeah like i said its been pretty stubborn about fullscreening a resolution other than monitor resolution

[raven bobcat]

Is there a particular reason they did this? It seems like a pretty unique case

Can't wait to get a half decent PC to return to HI3rd properly

[stoic reef]

not that im aware of, they probably just didnt think to code it in if i had to guess or it broke something so they turned off the ability to

[raven bobcat]

I guess I'll deal with the small window as I do dailies for a while. I won't progress in the story as it lags badly when CG play

[stoic reef]

yeah that stuff can be pretty graphics intensive depending on the chapter/etc

[raven bobcat]

Oh dang they added mouse camera

[cosmic lion]

iirc when the time they remove the "alt+enter", the fullscreen was locked to 1080 or higher... i could be remembering wrong
could be they lock it to avoid a issues(? ~~i have some games that playing on lower resolution fullscreen can crash after they are out of focus ~~

[worldly cipher]

@cosmic lion @stoic reef

[stoic reef]

yup they added full keyboard + mouse controls :o

[stoic reef]

yeah thats what i figured, it was probably breaking something so had to turn it off

[stoic reef]

huggies

[raven bobcat]

Hmm that could explain things

[raven bobcat]

I've been playing Genshin these last few years and noticed they focused a lot on QoL updates lately. Is it the same case since Hi3 part 2?

Still a shame I can't play in fullscreen with low res but eh I'll deal with it. It'll be good to catch up with dailies and events. First steps to returning to da game...

[stoic reef]

personally i think so, like for instance they added a quick upgrade menu so you can upgrade equipment to max level in 1 click now instead of doing it like 9 times

[raven bobcat]

I just noticed that earlier. I was so pleased to see this because upgrading weapons used to be a pain

[stoic reef]

but as far as the UI changes goes. the main reason if i remember correctly was to kick off part 2 with a game that looked less like an 8yr old mobile game and more like a modern hoyoverse game

[raven bobcat]

Got 2 free valks from the elysian shop earlier, they were added during my absense

It kinda looks more tied-in with Star Rail? I didn't play much of SR but from the little I remember, the UI style is closer to that now

I think there is a program that forces apps to launch in fullscreen but uh

I rather not risk it

[stoic reef]

Well they are both honkai games but yeah it's best to not risk it. If it tries to modify the game code at all it could get your account banned

[raven bobcat]

I'll just deal with it for the time being

It was nice catching up with you Luna and thanks for trying to help. At least neither of us is to blame for the lack of solution, we can both blame the devs

[worldly cipher]

Oh they change the battle UI

It's nice

[stoic reef]

mhmm its nice

[raven bobcat]

It fell victim to hoyoverse's character screen backgrounds with a color theme and stars

[stoic reef]

fun fact, the color background corresponds to their type

[raven bobcat]

Jokes aside, I had to adjust to the ui at first but it's infinitely better than the original

[raven bobcat]

Genshin Impact 3rd

[stoic reef]

not sure what you mean but i dont play genshin so if thats something genshin did then i wouldnt know

[raven bobcat]

Genshin has the 7 elements (think of it as types but they're 7) with each having their own color and at the character screen the background color changes depending on who you have selected

The same thing pretty much

[pliant dragon]

does anyone know how to fix this issue its for hi3 steam ive been dealing with this since morning if i press it will automatically close the game

btw yes i tried verifying the game files and uninstall and reinstall the game same issue happened

[stoic reef]

tbh so far the only solution for that that has workedso far is to try reinstalling, but i guess something you could try since you've already reinstalled is to try a VPN? here is the pin for a couple if you dont have one of your own. #🔌technical-help message

tbh i dont think a VPN will work but its the only thing that people havent tried yet, if a VPN doesnt change anything then contact customer support and let them know, maybe they have a fix that doesnt involve reinstalling (make sure you let them know you're on steam) #how-to-contact-cs

[pliant dragon]

i already tried uninstalling and reinstalling the game that didnt work so best thing i can do now is contact support

[stoic reef]

mhmm, i hope they have something, if they do have a solution these days make sure to come back and let me know so i can share it with others!

[harsh moss]

Wad...??

[stoic reef]

try restarting your device, usually stuff like that is a one time thing

[fair steeple]

Ummm, what's this?

[stoic reef]

as it says, some game files are corrupt and its suggesting you reinstall the game. you can try repairing from the launcher first to see if that fixes it (3 lines next to launch) but if that doesnt work then you'll need to reinstall the game and launcher

[fair steeple]

Ah okay
This morning it runs normally, but suddenly like that
Ty 👍

[stoic reef]

i gotcha, yeah file corruption is pretty uncommon but it can happen at any time pretty much

[fossil rain]

I tried to open HI3 on mac and I hear the loading screen sound, but the screen isn’t showing up. What should I do?

[stoic reef]

first try restarting your mac and if its still doing it make sure that your mac fits the minimum requirements

oh and if it does meet the minimum requirements but its still happening then reach out to customer support, im not sure if theres a repair button for the mac version #how-to-contact-cs

[fossil rain]

I think it’s working after the restart, still downloading resources atm but looks like it’s still going alright so far - ty!

[stoic reef]

ah nice! the cg must have just bugged out then. lets hope it stays working!

[tender frost]

How much size honkai 3 pc (fully downloaded)?

[stoic reef]

!faq gamesize

[grizzled rampart]

v7.4 approx. install size

• Mobile

basic assets ~ 22.5 GB
full assets ~ 30.5 GB

• PC

basic assets ~ 31 GB
full assets ~ 39.5 GB
(Event files that come out after are not counted here)

[stoic reef]

honestly not as big as i thought it would be, its only slightly more than 7.3

[slender sable]

GUYS I FACED PROBLEM

Is it because my device is Huawei!?!?!?

[stoic reef]

are you updating via the app gallery or the google play store?

[slender sable]

No I update from here

https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/seaapk/default this link

[stoic reef]

how long did it take to download?

might have been corrupted or something

[slender sable]

Hmm

Idk but it happend 3 times alr

Damn

My captain live is getting blocked

[stoic reef]

what model of phone do you have?

I can check if the game is compatible with your phone but it could be a lot of other reasons too, check out this article https://www.lifewire.com/what-is-parse-error-4689209#:~:text=Here are some of the,corrupt%2C incomplete%2C or damaged.

[slender sable]

Ok thanks a lot

Every update there must be problems in phone sad

[stoic reef]

were you able to play 7.3 on this phone btw?

but if nothing else works, i think its because that device is below the minimum specs in almost every category (chipset is too low, along with GPU and ram) so it might not be compatible with that device, it depends on if they've made it like that in the .apk package itself so its worth trying some of the other stuff in that article if you really want to try to get it to work

[slender sable]

Yes

Haiz

3 years had changed much

[stoic reef]

the game has changed significantly over the last 3 years yeah

[slender sable]

I bought this phone 3 years ago maybe 2+ years and now my device is not compatible lol

Damn I remember last update I used to watch the whole download process

Last update I think I encountered this before

[stoic reef]

but they might have updated the compatability requirements in 7.4 to better reflect the minimum requirements to play

that sucks, though just the age of the phone isnt a good metric of how strong it is, plenty of budget options and hi3 at least needs a powerful phone to run

like i said though it might be worth to try a few things from that article but that device is below the minimum so if nothing else works then its probably that

[slender sable]

Ok

Damn ###

[feral oxide]

is it possible to change hoyoverse account? because i have a main hoyoverse account that i use for genshin i would like to link it to that one

[lunar gust]

no, not possible

unless you're recovering an old HI3 acc

[leaden carbon]

Hi, does anyone know why its not recording the sound?

The screen recorder is set to record the sound, it does so when i record any other app, but since a few weeks ago it doesnt capture any sound of the game

[stoic reef]

does the game sound work ok outside of recordings?

[leaden carbon]

Yup

[stoic reef]

might be a glitch with the recorder software then, i havent heard of this specific issue before. what software are you using?

[leaden carbon]

The one that comes with the phone, ive been using it all the time since i play this game

[stoic reef]

not sure then , without the name of it i cant google for any issues with the software not recording audio for some applications but i also havent heard anyone else talk about this issue for honkai specifically, theres of course plenty of recording software issues that have problems with an application or two out of nowhere but i havent heard anyone else talk about this for honkai specifically, i guess since it works for all other applications is to check with honkai customer support though they probably will just say they cant support other software so you might have to contact the people who own the app (probably a 3rd party, lots of phones come bundled with software that wasnt made by the phone manufacturer company)

at this point im not sure if the issue is with honkai, the recorder software, or the phone itself since theres no error messages and a lot of things it could be

[leaden carbon]

It works perfectly outside hi3

[stoic reef]

i know, you said it works for other apps

[leaden carbon]

And i mean, i cant give you any app names cuz there's not such a thing

The phone comes with its own screen recorder

[stoic reef]

what OS is it? is it like samsungs One UI or something? if you're not sure then i could probably tell with the model of the phone

[leaden carbon]

And it used to work before😭

[leaden carbon]

Yes

One UI 6

Android 14

[stoic reef]

ok let me do some testing/googling and get back to you in a bit

[tribal patio]

I can't type in world chatt

[leaden carbon]

You can get muted from ingame global chat?

[stoic reef]

check with customer support #how-to-contact-cs you more than likely got auto muted for using blocked characters or spamming or something along those lines but they should be able to clear it up

[tribal patio]

Ohh

[leaden carbon]

Bro writing with colors

[stoic reef]

(or using bad words but that ones self explanatory)

yeah dont use colors, it freaks the game out

including in y our profile name

[leaden carbon]

The game already freaks out itself with its own colors

[keen mural]

what am i even supposed to do here

[leaden carbon]

[stoic reef]

hmm, try restarting your device and if it forces you to do that again let me know

are you starting over or rerolling by any chance?

[stoic reef]

yeah thats been a thing for ages

but so testing done, it did the same thing for you with the built in screen recorder (i have samsung one UI 6 as well) and it did the same, no audio for honkai but audio for other apps.

i tried a different screen recording app from the google play store and it worked fine with honkai, audio and everything.

so the game hasnt restricted audio recordings or anything, its the screen recorder app itself that is the issue, you can either try a different app or submit a bug report with samsung about it

[leaden carbon]

https://tenor.com/view/honkai-gif-25184327

Tysm

[stoic reef]

np, i googled quite a bit for a viable solution but most of the threads on samsungs support forums i looked at just referred people to submit bug reports about it

[leaden carbon]

[stoic reef]

though while looking for other apps to try there are a lot of decent ones for free so there is that

[leaden carbon]

Well yeah, but ngl i dont thini i would download other app just to record hi3 sound properly

[stoic reef]

i mean thats fair, I wish there was an easy fix for it

[leaden carbon]

Only thing left is idk how to report that bug with samsung

Idk any other way than contacting live chat support and say "ayo wtf is that"

[stoic reef]

fair

this article from samsung explains how (you'll need to download the samsung members app though, its not bundled with phones but its an official app) https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/#:~:text=1 Launch Samsung Members app,describe your problem in detail.

[leaden carbon]

I have that

[stoic reef]

ah noice! i dont

(dont really register with samsung and all that tbh)

[leaden carbon]

I use it for diagnostics

[stoic reef]

ah fair it can do that pretty good

[leaden carbon]

Its fun cuz now i remember, this bug was not all the time

Sometimes it recorded the audio, sometimes didnt

Here it didnt

This time the bug was ingame, but the audio was recorded properly

[stoic reef]

sounds like samsung needs to get their act together

[leaden carbon]

We need 120fps

[stoic reef]

on mobile? some models have 120 fps but its locked to specific phone models. if your phone doesnt have the option then you can ask customer support to see if they can add it to your phones model

[leaden carbon]

I mean the setting option in the game

Same as we got 90 fps for combats months ago

Now 144fps 🤑

[stoic reef]

yeah, on some models the settings option goes to 120 fps, but for only select models of phone does that option show up. most phones go to 90fps

[leaden carbon]

Mine just goes to 90

[stoic reef]

mhmm, most go to 90

[stoic reef]

basically only a dozen or two models of phone are allowed to have 120 fps since the game would cook the hell out of many phones on max settings at 120fps, but they might not have tested your model so thats why you can ask customer support to test your model for 120fps

[lost venture]

Is there a list for that or nah

[stoic reef]

not that i remember, i do know a lot of the newer iOS models are included in that since they're pretty well optimized graphically

[lost venture]

Yeh like 13 or 12 and newer are automatically added but idk which ones have would be interesting cause iirc wasn't there phones where even if they had the same specs one was supported for 120 but the other only 90

[stoic reef]

well not automatically, from what i heard they have to stress test a specific model which would explain phones with similar or same specs having the option. its not a line of "if phone has x specs give it 120fps" but they test the specific model of phone and unlock it for that specific model

[lost venture]

Ah yeh makes sense

Would be nice if there was a public list or something to see if it's already supported or not

[stoic reef]

it would be, probably just didnt think of it or decided that it would create a lot more work from everyone asking why their phone isnt included

[uncut wasp]

this keeps happening, game was fully downloaded and it wasnt finishing the download so i restarted the launcher. now this pops up

[upper parcel]

HI3 is available only on M1 and M2 Macs, right?

Or others too?

[lunar gust]

on mac yes, only M-chip series are supported

[silver urchin]

erm hello i kinda need help but i think its just somethign from my pc buuut everytime i open honkai it makes this cutting noise sound everytime i play and the cutting noise only affects the honkai game and not anything else (eg. spotify, utube, anything that makes a sound)

[upper parcel]

Is that noise coming from your headphones/speakers or from the PC itself?

Or did I misunderstand the question

[silver urchin]

head phones, but it only happens when im playing honkai, the rest of any audio apps works fine but honkai impact, i just felt like theer was something wrong when i was dowloading the files or smth

[upper parcel]

Did you mean that the audio consistently stops playing for a very short while?

[silver urchin]

its like cutting off every second or so

[upper parcel]

[silver urchin]

it really hurts my ears tho, 😭

[upper parcel]

Did you notice that in any other somewhat demanding games?

I assume not

[silver urchin]

nope

as i said only in honkai for now

im not sure if its happening for some other apps that i havent tried but its in honkai alright

[upper parcel]

Could you do that then?
#🔌technical-help message

[silver urchin]

im gonna try opening it if it went away now

its doing well now but i feel like its gonna creak anytime soon

its broke agauin

[upper parcel]

Well, it looks like your device is below the min specs, not much you can do about that unfortunately

[silver urchin]

whatt

😭

[upper parcel]

Your CPU may be overheating, I assume this is a laptop?

Regardless, you can try cleaning it and replacing the thermal paste if you're comfortable doing that

[upper parcel]

Nvm, I misread

[upper parcel]

After that it's only buying a new cooler

[cosmic lion]

~~wtf this discord mobile... ~~

[cosmic lion]

you download is corrupted, you can retry the download on the launcher or manually download the file: #🔌technical-help message
or if you want you can use a custom launcher, check this pin #🔌technical-help message

[uncut wasp]

I'm re-downloading it now

[cosmic lion]

your pc is not below the min to run the game just not on the recommended specs so dont worry, something else could be causing the problem... can you record a video to see how is the issue exactly?

[silver urchin]

im using a computer, but ill try and replace the thermal paste

[silver urchin]

okay it might take a while cuase i closed the game

[upper parcel]

Did I misread the requirements? Cuz from my understanding the CPU is below the weakest 4th gen Intel

[cosmic lion]

did you already try to run a repair on the launcher? in case is a file

[silver urchin]

i forgot how to record with nividia

😭

[silver urchin]

i forgot to read, no i havent

[cosmic lion]

the processor is kinda similar, there are worse performance i5 from that generation but yeah is still compatible, not below... the problem is for how much time its going to still work on future updates

[upper parcel]

Hmm, fair enough ig

Thx

[cosmic lion]

you need to have enable shadowplay on geforce experience/ nvidia app (Alt+Z)
you can use the windows one too if you didn't disable it (Win+G for menu / Win+Alt+R to start recording)

[silver urchin]

i cant really send a vid with out it being above 25mb 😭

i hope its enought cuase i am algging

[cosmic lion]

looks like the song is not having playback issues, except of getting cut off, if you try to play those stops just keep happening like at the same rate right?

i was thinking before the video that could be the drivers having issues... iirc your mobo should use realtek but idk if they have win10 drivers
i could try to search them once im on my PC and see if they can fix your issue

[silver urchin]

Alright

I'll wait but I won't be able to reply fast cause I'm sleepy right now

[cosmic lion]

okay i just need to know your exact model, press win+r and run msinfo32, and tell me the BaseBoard Product and Version (something like* A111A-AA ver.1*)
or you can see it physically on the mobo, most of the time is close to the first pci-e slot

[silver urchin]

Can I do this tomorrow? My mom is calling me to sleep.

[cosmic lion]

yeah no problem , if im not here other can try to help you, just tell them about your audio problem and that i think could be a driver problem

[uncut wasp]

so im a returning player and im logged onto the right account, where do i cahnge my server

[ionic wasp]

exit game re-enter and in the bridge screen "press any button to start the game" look upper right without clicking any button, I think should be a server name you click and can change

if it's not there I'm clueless

[uncut wasp]

its not there

i cropped out my email

i have 2 hoyo accounts and i checked both of them

[cosmic lion]

You downloaded the SEA ver of the game, you need to uninstall that client and install the GLB one get the NA/EU server

[uncut wasp]

do i have to download all the files again?

istg

i have waited 2 hours and 50 mins, first hour it got corrupted

why is there even a different launcher depending on what server u want?

[gilded birch]

it’s because originally, when the game first got released internationally, the regions/servers were released at different times and now ig they never decided to merge all the servers into one client

[uncut wasp]

do i have to redownload the g=entire game aagain?

[gilded birch]

if you’re on PC, the 3rd party launcher Collapse (can be found by downloading here: #🔌technical-help message) does offer a client conversion feature, but i’m not quite sure if it’s updated for 7.4

[uncut wasp]

i got the global launcher already

all im asking is do i have to redownload the whole game again?

[gilded birch]

the official clients cannot convert the sea client to glb

[uncut wasp]

bruh

[gilded birch]

officially, yes

[uncut wasp]

oh well

wait go on

can the 3rd party one use the sea installation on global?

[gilded birch]

it can, but it requires some extra steps to convert your sea client to be usable for glb

[uncut wasp]

how hard would it be?

honestly i might just download it while i sleep

seems like a hassle to do it like that

[gilded birch]

quite easy; it walks you through the process

[uncut wasp]

oh okay

[uncut wasp]

are there any drawbacks to using collapse?

[gilded birch]

compared to the official launcher, no
in fact it offers additional features like changing the in-game graphics settings via the launcher and launch multiple hoyo games easily

[uncut wasp]

ill get it then

seems very useful

[gilded birch]

oh wait

i don't think they've updated the conversion feature LOL

[uncut wasp]

so i have to redownload global?

[slender sable]

Alright guys I need all technical support rq so I think something happend to the resource and now my device somehow always broke at the same time and place maybe when I delete the broken file it didn't delete instead leaved marks in my device to let it corrupt. I think there's only 2 way to fix it. One is using a new download link well I think that's impossible and the other is fixing my device? But both of them are impossible @stoic reef sry for ping

[gilded birch]

yeah it appears you'd have to
the files it asked me to download to in the video i posted above only showed the v6.8 one

[uncut wasp]

ugh, alright. thanks for the help

[gilded birch]

good luck!

[uncut wasp]

they should merge this

bc im sure others have done the same thing

[cosmic lion]

They probably can, but they will need to change many things, there are more clients/ server that GLB/SEA and each one have some differences that they need to take in count... + Like most of the time, the stores have some restrictions so they make them more difficult

[cosmic lion]

What is your issue? And what do you mean with the resource broke at x time?

[tired pumice]

anyone else cannot aim bow/gun weapon active with a controller?

oh wth it's changed to right stick now? anyone knows how do i change it back to left stick like it used to be?

[upper parcel]

There's a setting in-game for that, it could've reset

[tired pumice]

the default was left for so long

which one is it? camera support?

nvm

im dumb

didnt see

[upper parcel]

All g

[keen mural]

starting over! but its working now, so tyy

[silent seal]

Is there any issue that is stopping one to enter the game? Everytime I try that "announcement symbol" vanish for some seconds before appearing again.

There is no error pop screen or anything. Could some type of signal error?

Yesterday I could enter as usual

[vagrant harbor]

yesterday I asked for help because the game wouldn't update, but now every time I click on the launcher it disappears and after like about ten seconds it comes back, what do i do? because I installed the game from the link I got here yet it doesn't work

[cosmic lion]

Check on this pin the "launcher doesn't launch"
#🔌technical-help message

[cosmic lion]

If the game doesn't load after you click on the elevator is most likely that you have connections issues, check this pin for some ways to fix/bypass that problem #🔌technical-help message
If that doesn't work check the steps on the mega pin (check link I send to diana) and check the logging in section

[silent seal]

Thanks

[vagrant harbor]

in the 3rd step, when they tell me to open the mihoyo I only have the genshin impact file, also in the 4th step in the appdata i dont have the locallow option

[cosmic lion]

Did you reinstalled the game recently? That could explain why you don't have those.
Still, can you check if the game start by running directly the bh3.exe (by default C:\Program Files\Honkai Impact 3\Games)

[vagrant harbor]

yeah i reinstalled the game yesterday

[vagrant harbor]

if i do it this way the launcher just doesn't show up

[cosmic lion]

The launcher is mostly to update the game, when you click "play" on the launcher the only thing that will do is opening bh3.exe for you

Did the game started at least by using the exe directly?

[vagrant harbor]

it started but then it closed automatically because there was a problem in the system apparently

I think I got it to work tho

thank you for the advices

[cosmic lion]

At least we know that the launcher is the one with the problem and not the game, probably is the config file that is broken, if you want, you can see if the steps from the "moving the game" from the same pin I shared before can help

[raven bobcat]

@stoic reef briefly coming back to the resolution topic - i changed the pc resolution to be 1024x600, and the game then supported this resolution in fullscreen too. it runs......but there are tons of stutters that I can do nothing about. at least it's not as bad as it was before

it runs bad but not bad enough to stop me from completing tasks lol

im happy it even runs on this junk

jeez the frame rate in the videos is even worse than what I captured. i'll delete em

[stoic reef]

What's happening exactly when "your device breaks at the same time and place"? And I think it's unrelated to the honkai .apk file. They can't corrupt your internal storage like that so unless your storage is failing on its own already it should be unrelated to the .apk file

@cosmic lion @gilded birch thanks for all your work today

[cosmic lion]

[stoic reef]

not sure if this is what iho was thinking earlier but here is the audio drivers for your motherboard, they're a bit more recent than the ones that your dxdiag was showing https://download.msi.com/dvr_exe/mb/realtek_hd_audio.zip

(can also find them here, just make sure to select win10 64 as your OS https://www.msi.com/Motherboard/A68HM-P33/support#driver

[native shuttle]

@stoic reef so I thought I can earn the crystals to get rid of the negitive crystals and it fucking worked, no need to spend the money!

[silver urchin]

i downloaded it, what do i do now?

[hasty socket]

So glad the loading speed issue is fixed

[stoic reef]

nice! glad you got that taken care of, and they did specifically tell you that it was all good right?

[stoic reef]

unzip the .zip file and in there you should find a setup.exe file, go ahead and run that and then restart your computer after its finished installing

[stoic reef]

mhmm its pretty nice

[silver urchin]

okay

[silver urchin]

do i do this both both files i downloaded or the audio only?

[stoic reef]

what both files? both links i sent you go to the same file (or it should have)

[silver urchin]

uh well, i downloaded the audio file first then the other to download the 64 win 10

[glossy zephyr]

One message removed from a suspended account.

[stoic reef]

ah that should be two copies of the same file, i just gave an alternate way to get to the file download because some people are sus about just downloading a file directly from a link and prefer to go to the official website to get the file

but yeah just do the audio one you downloaded

[silver urchin]

okie

[glossy zephyr]

One message removed from a suspended account.

[stoic reef]

try restarting your device and then after that at the launcher click on the 3 lines next to launch and try repairing the files

[glossy zephyr]

One message removed from a suspended account.

[stoic reef]

can also after that try the red repair icon at the login screen to double check

[stoic reef]

oh and also make sure that all the audio is downloaded in ai chan phone > resources

[glossy zephyr]

One message removed from a suspended account.

[native shuttle]

no idea, but I'm assuming as long as I can get some way to get those crystals it'll be fine

[stoic reef]

might want to double check with them to make sure, they do phrase it as topping up the required amount so might want to double check with them

[native shuttle]

well it reset from the amount that I had to 0 sooo

[stoic reef]

hopefully its fine then~

[native shuttle]

yep

[silver urchin]

its now fixed but the thing thats always popping and keeps on saying "unplugged/plugged" on repeat, but i fell likethis is enough, thank you

[stoic reef]

nice! hopefully that popup stops being annoying

[silver urchin]

okay now its very annoying

i cnat play honkai with out it popping during a figght

[stoic reef]

go ahead and try going to the device manager (press windows key + r and type devmgmt.msc and hit enter) and in the audio inputs and outputs as well as the sound, video and game controllers go ahead and see if theres multiple realtek audio sources there. if there are delete/uninstall both of them and try reinstalling the audio drivers from the file you still have downloaded

[silver urchin]

theres only one

and i think its gone anyway,

it stopped for a while now

[stoic reef]

might have been, if it comes up see if you can over your mouse over the popup icon in the system tray to see if it says what device is unplugging/replugging

[silver urchin]

okay

when i click on the unplugged thing, it doesnt really woprk

[stoic reef]

in your system tray, is there an icon for the hardware change detected?

[silver urchin]

nope

i tried finding it

its spamming my inbox right now 😭

[stoic reef]

hmm, i guess you could always do the nuclear option and uninsatll all the audio devices and then reinstall the audio drivers you downloaded plus any for like any microphones you might have or something. can you get a screenshot of the popup? might have more ideas once i see it

[silver urchin]

alright

[pliant dragon]

alright little update we are back in

turns out what i needed to do was delete the files in local propiters than reverify them

[silver urchin]

Hi I can’t get into my account can someone help me please

[stoic reef]

which local properties? the app data folder? or what files did you delete exactly

[stoic reef]

how long has it been since you last were able to log into that account?

[pliant dragon]

yeah basically i had to browse local files then delete all the files

and it worked as i got back in

what most likeley happen was maybe one of the files was corrupted causing the blue blank notification to happen

[stoic reef]

weird, uninstalling via the uninstaller is supposed to delete those files though

[pliant dragon]

yeah i tried uninstalling but i was hit with the same issue

but i had to do it manually via local files and now it worked

[stoic reef]

do you mind letting me know which specific folder you deleted all the files from so i can recommend it to other people?

(sorry, its just from what i remember, theres several folders that could be described as local folders/files)

[silver urchin]

Probably 2 years

It was when the stoped letting you log in with Apple

And when I try to retrieve my account

It says My account failed to link because it is already linked with a new account

[pliant dragon]

basically what i did was delete EVERYTHING

[stoic reef]

do you mind sending me a screenshot of the failed to link error message?

[pliant dragon]

then let steam reverify the files

[silver urchin]

Sure

[stoic reef]

oh thats just the game files, yeah uninstalling is supposed to delete all those so im not sure why it didnt delete them earlier

[stoic reef]

you essentially just manually reinstalled the game

[pliant dragon]

basically i tried uninstalling and reinstalling but that didnt work so i said fuck it do it manually

[stoic reef]

ok so that means its already linked to a different hoyoverse account, email customer support and give them your UID and a screenshot of that error message and they'll help you figure out what hoyoverse account its already on #how-to-contact-cs

[stoic reef]

yeah thats a steam issue if it didnt uninstall properly

[silver urchin]

Ok ty will it take a while

[pliant dragon]

yeah

[stoic reef]

well a new version just dropped so they are pretty busy but normally they reply within 1-3 days

[silver urchin]

Ok ty

[slender sable]

FUCK I DON'T HAVE ENOUGH SPACE

Ah it's the package installer who took my space

Guess I have to wait 12 hours

[stoic reef]

ah yeah thats true, heres the required space for the game

[stoic reef]

!faq gamesize

[grizzled rampart]

v7.4 approx. install size

• Mobile

basic assets ~ 22.5 GB
full assets ~ 30.5 GB

• PC

basic assets ~ 31 GB
full assets ~ 39.5 GB
(Event files that come out after are not counted here)

[slender sable]

Uh

[slender sable]

That's odd

[stoic reef]

What's odd about it? That's normal

That's between the minimum and the full installation size

[zenith locust]

OMG THANK YOU SO MUCH

I already reinstalled 2 times
Clean the reg and local files after unninstalling
Deleted the BH_Data because the CS told me to
Deleted the AntiCheat folder coz I suspect it blocked me from logging in
I NEVER tried to just delete all the files without unninstalling
Silly me

Also after this problem resolved, I notice there are 1 folder missing
I dont remember the folder name
Seems sus

[slender sable]

I mean the minimal requirement is 22Gb but my hi3 is alr 27gb lol anyways I successfully downloaded it. Later I make a list on how I fix it so that the other can try too lol

[stoic reef]

i gotcha, and you had probably installed the basic installation and then as you played open world maps, chapters, etc it downloaded the missing audio/map files, etc

but what was the fix?

[blissful summit]

Performance Issues - Honkai Impact 3rd Android Client

Device: Sony Xperia 1 SO-03L (Android 11)
Snapdragon 855, current setting is Low and the fps caps is 60

Bruhhhh 🗿

[stoic reef]

did that just start or has it been going on for days?

[blissful summit]

Just start

[stoic reef]

try restarting your phone entirely and if it happens again after getting back into the game let me know. sometimes it glitches out like that until you restart the device

[blissful summit]

Alright, I'll be right back

[blissful summit]

@stoic reef it's worked, thanks

[stoic reef]

np

[ionic wasp]

I don't think this should have been a question mark, looks like something that would've been left from beta, should I report it?

[stoic reef]

first try restarting your computer and if it keeps happening yeah go ahead and report it to customer support #how-to-contact-cs

can also try repairing your game files from the launcher, cant tell if the image is missing entirely or just bugged out

[ionic wasp]

restarting worked thank you !

[stoic reef]

yw! Glad its working

[exotic wolf]

heya uhh im on wifi (connected via a cable, idk how that works im not very techsmart ) and ive tried re-installing the launcher, i have enough storage but it keeps saying this idk how to fix it

[cosmic lion]

you download is corrupted, try manually download the file: #🔌technical-help message
or if you want, you can use a custom launcher: #🔌technical-help message

[exotic wolf]

it worked thank u

[keen wedge]

Hello, i am trying hi3 on mac, it runs really smooth but doesn't seem it have mouse input support. Is it normal or something is wrong?

[cosmic lion]

You can enable it on the key options, and on Win you can use R-Alt to enable/disable it in-game, idk if you can use the same on mac with the equivalent button (option)

[keen wedge]

The problem is i didn't see the option

[cosmic lion]

some users had that issue and fix it with a simple restart of the game.
if that doesn't fix it, contact CS #how-to-contact-cs

[upper parcel]

Damn, it's crazy how many things a restart can fix

[keen wedge]

Yep a magic word

But yeah sadly restart not solve this problem to me, i will contact CS, thank you for ur advice

[cosmic lion]

If you get a solution, it would be appreciated if you could share it here, so we help others with the same problem.

[keen wedge]

Sure, i will post it here after the CS reply

[brisk kayak]

so, i cant finish the misson because of this. I'm where the mission asked me to go, but has nothing-

[cosmic lion]

Is the mission already available on your server? The mission below the map still show as is not the release date

[brisk kayak]

ig yes

[white creek]

anyone else got the bug in the master of all event? I cannot talk to Miss Ye

[cosmic lion]

iirc only NA should still be waiting now, can you check on what server you play? You can see it on the config. or in your profile page you can see the server time

[golden ibex]

n one of the areas of the pt2 zones there is a texture area on the ground that is completely missing and see thru. i am wondering if there is any way to repair the client or textures in an attempt to fix it

[brisk kayak]

i play on america server

[golden ibex]

i play on pc. all newer hardware and such so i doubt thats the issue. its one panel on the ground when traveling in the new area unlocked with the new patch

[upper parcel]

Ye, gotta wait then (ideally change your role then to avoid confusion in the future)

[brisk kayak]

ok!!

[golden ibex]

cant find any options to varify files in the launcher so wondering if theres a way to repair the client

[cosmic lion]

is a know issue, you can contact CS and tell them about it if you want #how-to-contact-cs or on #🐛bug-report
but probably already many users report it to CS because on the story you are force to take those paths

[golden ibex]

alright if its a known issue then prob a repair or any sort wont fix it i take it?

[cosmic lion]

what is your issue? like you don't get the talk option?

[cosmic lion]

yeah, you need to wait until they release a patch that fix that issues

[white creek]

the npc appeared but I cannot talk/interact at all

[cosmic lion]

and reloading the map using "go" on the event menu give you the same result?

[white creek]

I tried all of that. nothing helped so far

[worthy hollow]

hey i figured it out

shes on the upper layer of the map

so the scissors look like its on the bottom

just go up the stairs

[white creek]

damn you are right, I am so dumb.. thank you!

[worthy hollow]

no worries man :)

[silver urchin]

Bruh why it wont send me verif codes

Keep saying too many requests

[ruby pecan]

check "all mail" and make sure youre on the right email address

[cosmic lion]

wait for some time and try again, if you want, you can try a VPN (check this pin #🔌technical-help message) in case is the routing you have the one with problems
if after some hrs-day you still are unable to login, contact cs #how-to-contact-cs and tell them about your issue

[wary wagon]

okay so ever since the UI has been updated, HI3 has been lagging like crazy on my PC snd half the time it isnt able to register my keyboard clicks either ( like if i wanna use sushang’s skill, it just doesnt work despite me pressing u ) and overall the entire UI looks very slow, including the game movement, and this is despite my settings being on the lowest graphic setting
any solution for this? it only happens w honkai and no other game.

[cosmic lion]

That sounds like you don't meet the specs to run the game, can you share your dxdiag

Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).```

[wary wagon]

sure, here you go

[cosmic lion]

you are kinda on the min specs to run the game (you can check those here #🔌technical-help message) , the only thing you can do is to lower the resolution (720 or lower) and play on the lowest settings
if you pc have the option, you should add more ram, to run the game on igpu is recommended to have 16GB of ram

and check your power settings too, windows could be running on "eco" mode and not letting the game run on high performance

[wary wagon]

okay gotcha, thanks a bunch

[cosmic lion]

other thing that i just remember, update your iGPU driver, the ones you have are from 2022

[solemn talon]

Is there any known fix to the whole launcher button not launching the game cause failing to find update thing?
Kinda annoying to connect to a VPN just to press the Launch button and then turning it off

[cosmic lion]

you can run the game directly from the exe (bh3.exe) instead of using the launcher,
but for a fix, sound like is your isp giving you problems, so you will have to contact them

[daring herald]

How do I confirm that I got the keychain?

I already logged in on my Mac

I heard it takes 7 days?

[stoic reef]

yes it can take 7 days. Please read the in game announcement for all the available details about the event (not that event screen in your screenshot, but in the news button at the main menu)

[stoic reef]

hihi

[cosmic lion]

[sand ingot]

Sup, I am a returnee from over a year ago and honkai has changed . I don’t know anything about these new valks. I don’t have anything from the herscher trio til meta. Is this thelema valk worth pulling? Does she need senadina to be most effective?

[stoic reef]

that question more belongs in #👶beginner-help , they'll be able to answer it pretty in depth there

[raven bobcat]

Can I manually set an fps cap via regedit? I wanna see if I can get a bit smoother experience if I cap it at 20

[stoic reef]

unless if it changed recently this is how you do it

open registry (WIN+R > regedit > Enter)
Open Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3
go to GENERAL_DATA_V2_PersonalGraphicsSettingV2 and there you can change it

[raven bobcat]

Thanks Luna. I'll give it a try later and be back at you

[grand trellis]

Where can I report app crash?

[stoic reef]

if you're talking about officially report it then that would be #how-to-contact-cs

but if you'd like us to see if we can figure out what the issue is then you can talk about it in here

[grand trellis]

I'm using a Huawei device so there's no google play so I've always used the app Gspace to access google playstore and I've never experienced app crash ever since I started playing until recently after the update of Thelema. The app just suddenly close after a few second or minutes whenever I log in.

I'm aware about the HI3 being available to app gallery but I forgot the reason why I didn't install there, maybe there's a delay in update or Login issue regarding to google account.

[dapper stratus]

Hmm, I logged onto HI3 on my Mac as soon as 7.4 dropped but have not received the keychain yet, is there something I need to do or is there a delay in the reward distribution?

[stoic reef]

hmm, do you know the model of your device? its possible its below specs, you can check on that with this pin #🔌technical-help message

if it is above the minimum specs then you can try to reinstall the app (not much else you can do really since its not opening to the login screen)

and for the app gallery, it will shortly be unavailable in there anymore (you can look at the first pin for more details) but dont install via app gallery, its incompatible with hoyoverse accounts

[stoic reef]

please read the event details in the news button on the main menu, it says that will be available in 7 days

[stoic reef]

oh and if it is above the minimum specs and a reinstall does not work then you'll need to try official customer support

[grand trellis]

The model isHuawei Nova 7 se

Yeah just suddenly remembered the login restriction when installing in appgallery

Thanks reinstalling will be my last option need to wait for reply.

[stoic reef]

yeah it should be ok then, since theres no repair function outside of the game about the only thing you can do is clear the cache (settings > apps > honkai impact 3 > clear cache (NOT data) and restart your device but if that doesnt work then you'll need to wait on customer support or reinstall

[raw edge]

Hello, sorry to bother, im installing the new patch but whenever it almost complete it starts to download from beginning. Any way to solve this?

[stoic reef]

usually it means that theres a connection issue corrupting the download. you can either try a custom launcher (from this pin #🔌technical-help message ) or you can manually download the patch

!faq mandown

[grizzled rampart]

HI3 v7.4 Manual Download

1. Close launcher
2. Open folder \Honkai Impact 3######\Games
3. Delete BH3_v7.4.0_94a9fe15271d.7z_tmp file (if present)
4. Download through link below and place in the folder
   SEA:
   Mirror 1 HoYoverse
   Mirror 2 Google Drive
   Mirror 3 MEGA

GLB:
Mirror 1 HoYoverse
Mirror 2 Google Drive
Mirror 3 MEGA

*✲ﾟ*｡⋆ DO NOT EXTRACT! *✲ﾟ*｡⋆

5. Run the launcher as usual.

[raw edge]

Thank you very much👍

[stoic reef]

np

[meager oxide]

can anyone help?

I have been trying to install honkai 3rd on my pc

I had install and played it on my pc before

but this time after it downloads

it says failed to extract zip

and after I click retry it

then says network connection error

even though I had been downloading it at

50mb/s

[stoic reef]

probably a corrupted download file maybe by a connection issue, just because your internet was downloading it very fast doesnt always mean it was doing it very stable. But i'd try the manual download instructions right above your message to manually update the launcher

you could also try a custom launcher from this pin, they handle updating the game much better than the official one and are safe to use #🔌technical-help message

[meager oxide]

ok thanks for the information

I will try it

out

[lost venture]

Hey question which is better the oppo f11 pro or the galaxy a22 5g, getting a hand me down so I can see which can play honkai better

[stoic reef]

Probably the a22 5g. It's more budget then the oppo but its years newer and both have nearly the same gpu but the a22 5g goes up to Android 11 and the oppo goes up to 9 iirc

[upper parcel]

You may need to turn off their game optimiser with some software tho, afaik it's quite shit

SD or Exynos btw

[lost venture]

Mediatek

Both of them are

[lost venture]

Budget doesn't matter since it's a hand me down whichever that has more performance tbh

[stoic reef]

i just meant by the budget comment that their stats are sort of similar despite the oppo being a lot more expensive because while the a22 is a budget phone and should have budget phone expectations performance wise, it is still years newer than the oppo one if that makes sense, they have nearly the same gpu, and the a22 has a slightly better chipset and newer android OS (aka more compatible apps) and all that but thats about it that i could tell on a busy work day

[lost venture]

Oh that kind of budget, hmm yeah I can see cause I was looking at benchmarks on notebookcheck it kinda made me wn cause some.games were only ran on the a22 but some only ran on the f11 (I forgot their gpu tbh)

Hmm.so.the a22.in this case just cause it'd newer and they have performance.relativelt speaking

Got It.thanks

[echo arrow]

hello!! id want to ask for help about the account binding for honkai, is it not possible to unbind your hi3 account that is binded w/ a dummy hoyoverse acc and bind it to another hoyoverse acc? ive made a huge mistake with my account a long time ago and i have also unfortunately made an accidental acc trying to bind my current hoyoverse acc to my old hi3 acc (it was also such a long story) but i decided to just leave it alone for a long time now until i recently checked my old untouched hoyolab acc and it displayed the wrong hi3 details (the details displayed were from the accidental account i made) which i was rlly bugged about, i tried to seek solutions and try to fix it, is it rlly just hopeless atp? i have tried to look up answers n such but its quite confusing, either way thank you :)

[stoic reef]

it is not possible to unbind a honkai account from a hoyoverse account sadly. But if you cannot access your old honkai account (becasue you've forgotten the hoyoverse its bound to or lost access to the hoyoverse its bound to becuase it was hacked or something) then if you have the UID of your old honkai account you can email customer support and see if they can help recover that for you so you can link it to a new hoyoverse or maybe your regular one, though they normally do not unbind accidentally made accounts since you can log into them just fine. #how-to-contact-cs

[echo arrow]

thank you so much! , i still actually have an access to it, and the accidental account. ive seen posts saying that cs deletes the said honkai account once the hoyoverse acc has been successfully unbinded, is that true? if so, then i dont have anymore other options right? since i can log into both just fine? i was just about to contact cs but i realized ill lose years of progress and memories.. so i think its hopeless at that point but i wanted to see if i still had a bit of hope left to fix the problem

[stoic reef]

that is not true, they do not delete any honkai accounts unless its ones that are still in the very first tutorial stage and even then i suspect that they do not actually delete those either since there is no function to "delete" an account. But they also will not "unbind" an account for any reason. If you cannot access an account they will "recover" it for you like if your account got hacked or something but if you can login they will almost guaranteed say that they cannot do it since you can login and access all your accounts.

but no the game account cannot get deleted. if they do somehow agree to "unbind" the account for you then you will just have to do link it to another hoyoverse account with the account retreival button. The "delete" posts you are talking about are probably referring to hi3 accounts made too recent to exist in the old mihoyo account system so the account retreival button at the login screen will not work for them so their game account is "lost" becuase they cannot link it to a hoyoverse once its been unlinked/unbound if that makes sense but its not actually deleted.

[echo arrow]

so im assuming the hi3 account has to be older than 5 or 6 months in order for it to be retrieved? or how long does it have to be old in order for it to register in their system as an old mihoyo account? im very sure my accidental account is older than that since ive left it alone for a whole while now. Im very unsure about considering contacting cs about it cuz ppl said unbinding isnt actually unbinding it but rather deleting it? so i got very confused about it and also scared to do so..

[stoic reef]

older than that. for a hi3 account to exist in the mihoyo account system it has to be at a minimum older than june, 2022. after then they switched everything over to the hoyoverse account systems and it was impossible to log in with or create accounts on the old mihoyo account system.

you can still ask customer support, they will not do anything until you say its ok to do so and they do not delete accounts. They will also 99% chance say they cannot help you since you can access your hi3 accounts. The only service they provide that unlinks a hi3 account from a hoyoverse account is the account recovery service which is only for people who have lost access to their accounts.

if you're worried about losing access to a hi3 account because of an unbinding service you can easily check if you can still link it to a hoyoverse account by trying to go to the account retrevial button and trying to log into the mihoyo button there. if you can then your account exists in the old mihoyo system and its safe. if it does not log in there then it does not exist and you should not attempt to lose access to that account

[echo arrow]

ohhh okay i see thank you very much for the clarification , really appreciate it! ill try contacting cs if i can for now. and my accounts are definitely way older than the said date so im fine cause i did everything around the day they announced that, (ill still double check tho to make sure) ive spent so much time trying to fix it today, hopefully theyll agree which they probably wont lol. But either way thank u so much again :)

[fallow sequoia]

This was never happened before. Why did it even have to compile the shaders?? It took abnormally long. It happened since about 7.1 and 7.3

[stoic reef]

since 7.3 they started doing that everytime the game needed to be updated but as it says its to improve efficiency by compiling them beforehand instead of while the scene is rendering. without that then the part 2 areas i think would be lagging a lot more on a lot more devices than it currently does

but it is supposed to do it everytime the game updates. iirc it doesnt take as long after the first time

[fallow sequoia]

Oh okay. I see.

[echo arrow]

Hi Luna! So I have another question, I forgot to mention this earlier so sorry but ive also seen from that post i mentioned that apparantly you have to be before or on captain level 15 for your account to be unbinded? And apparantly they have updated it to above captain level 15, are those things true? Because my old hi3 account is at max captain level while my accidental hi3 account isnt, are there rlly any captain level requirements for cs to be able to unbind your account? If so, im really doomed now , my old account is maxeddd and i just contacted cs too

[stoic reef]

that was partially true, back when they first switched the account system over there were so many players making accidental accounts that they would unbind accounts that had not completed the tutorial which is around level 12. the main thing was that the accounts they would unbind had not done the tutorial "pull" yet, thereby having a gatcha pull on their account and preventing CS from unbinding it. and this was only for accidental accounts and if the captain did not yet have access to their main hi3 account.

That used to be the case however they have stated in the last 8+ months or so that they cannot unbind any accounts if you can access them as it has always been their policy to do that, they just were bending it a little bit due to the massive influx of players having issues right around when the account switchover took place. it was never level 15 it was always if you had not done the tutorial pull yet or not and as it currently stands, their policy is that they do not unbind any accounts for any reason unless your account has been hacked or you have lost access to the email or facebook, etc and cannot log into it at all, then they do the recovery process for your account but otherwise their policy is that they do not unbind accounts as it always has been, they just made a temporary exception 2 years ago due to the circumstances.

tbh that post that you're reading seems to be both old info that isnt up to date anymore and also has a lot of wrong or half wrong info. like nothing gets deleted, it wasnt lvl 15, etc

but like i said in my first message, unless they've changed their policy very recently unbinding your account is not a service they'll provide unless you cannot access your account and at that point its not an account unbinding request, its an account recovery request

[echo arrow]

Ohhhh okay, i understand. Thank you very much again for clearing it all up, really appreciate all the info youve provided! :)

[stoic reef]

np~

[keen wedge]

Hello, i had a question about mouse input on mac not appear yesterday. So this is what CS response

[stoic reef]

I hope they add it in soon. Granted the PC version didn't get mouse support for years but at least we know why it isn't working

[lunar gust]

it actually surprised me that PC has proper mouse look now

I am so not used to it

[keen wedge]

Well tbf i using controller most of the time, just testing for mac's performance

[gaunt ingot]

Now I have another thing to cope about yayy

[fathom bloom]

is there some problem with honkai? I tried opening but it just showed me there was a signal problem so i deleated and then go to there official page to download it on pc , whenever i tried to tap on download it just keep loading so i used vpn to download it and it work. download complete but when i try to download the resources it just keep on loading and in the end it showes error

i just played PGR and Aether gazer they are fine

[cosmic lion]

can you show what error are you getting (click on check details if the popup have it), there are some that are from a connection issues, that the game didnt starting correctly, that the files are corrupted and had issues redownloading,etc.
and keep in mind that because other game/website work, doesn't mean much, your ISP can give you a bad routing and just make you unable to connect to some sites

[fathom bloom]

Game file download error , cheak your network setting and try again this is what it say

here u go

my wifi connection are good

?

[cosmic lion]

that means that you download is corrupted, if you internet is not stable enough can cause that problem, you can:

• retry the download
• manually download the file #🔌technical-help message
• use a custom launcher #🔌technical-help message

choose the step that you want

[fathom bloom]

It's still the same I can show u by screen sharing

[cosmic lion]

what of the 3 options did you try?

[fathom bloom]

SAME

[cosmic lion]

did you try the 3 ways in here?

[cosmic lion]

↑

[fathom bloom]

I TRIED THAT

[stoic reef]

Which mirror did you try in the manual download one?

[fathom bloom]

Global

hoyoverse

[stoic reef]

That might be why, that's the official mirror that the launcher uses, try the Google drive or the mega one for better results

[fathom bloom]

ok

[stoic reef]

And don't forget to have the launcher closed and to delete the tmp version of the patch file in your game folder otherwise it will guarantee fail again

[stoic reef]

Also out of curiosity, which custom launcher did you try? They're usually very reliable in situations like this

[fathom bloom]

my friend i am new to pc just bought on 3weeks ago