🔌technical-help

[lunar gust]

ded again

[waxen carbon]

so honkai europe is down again wonder why EU have so many issues

[lunar gust]

USA server doesn't work either for me

[odd wedge]

Damn

[lunar gust]

check here http://detect.honkaiimpact3.com/detect/diagnostic-en.html

[peak forum]

So it's problems with the EU server? I will just wait then

[lunar gust]

you can submit info to CS (follow 1st pin)

[peak forum]

I had problems before which is why I thought it's on my end

[ashen crypt]

Oh, okay, I thought it's just me

F EU server 😔

[dusty canopy]

this is artbook war vol 2 sabotage

[stoic reef]

please fill out the report to CS but dont spread misinfo about why its happening, last time this happened it was sort of fixed in a few hours so hopefully it'll get fixed soon

[ashen crypt]

oki we up

[dusty canopy]

this is enough time to finish second part of event to get 4k magic flower gems for 120 artbook tickets

[ashen crypt]

get the book then!

[dusty canopy]

Server is alive!

[ashen crypt]

[waxen carbon]

will try to login

[silver urchin]

lmao

[peak forum]

works for me now! yay

[lunar gust]

for those who had the issue please still contact CS and let them know about the issue, it will help in fixing this in the future. follow 1st pin for info you need to send

[peak forum]

I would but I didn't take a screenshot 😦

[hallow turtle]

Do I enter my city in the "Province/State" section and my district at the "District/City" section bc else it'd be the same in both

[stoic reef]

!faq artbookship

[grizzled rampart]

__ Guide on how to write the address for the artbook __

• To ensure the efficiency of shipping process, shipping addresses must be English characters. Non-English characters such as in German, French, Vietnamese, and Thai or others are not recommended. There is a risk of non-delivery by non-English characters.
• For delivery accuracy, the recipient address should contain at least English [converted by Google Maps], and other minor languages can be provided for reference.
• The zip code must be accurate: Filling in the zip code is one of the important ways to ensure the express delivery. If you don't know the zip code, please check it yourself on the website.
• For those English characters but not English, such as RT/RW for ID, and rue (street) for FR. The proper nouns for district streets themselves can be used, but they need to be in English characters.
• All you need to do is fill in the correct local information, and you can supplement in the full address line.
  There are still plenty of time for Captain to fill out the form (October) so please check all the information carefully before submitting since you can't modify or view the information after submitted.

[hallow turtle]

But it's not in the FAQ

[stoic reef]

please keep in mind that that form is for everyone on the planet so its not super specifc for everyones address so if your city is called locally a district then just put the city for the district/city

if you dont have a region/province/state and just a "district" before the country then put it in the province/state field

[hallow turtle]

Damn ty

[stoic reef]

yeah so like as an example if your address is address, city, district, state, zipcode then you'd put the city for the district/city field and your district in the provice/state field

basically just make sure it looks like how google maps shows it in the final screen before you submit

[primal hazel]

wait remove non english characters like. if someone is from são paulo in brazil they type it sao paulo?

[stoic reef]

yeah, but if you already submitted it as são paulo then it'll probably be fine

[hallow turtle]

M only entering a building bc my real address doesn't show up lmao, thank you though

[primal hazel]

i see ty
thankfully that’s simple to do in my language

[stoic reef]

well google maps generally dont show apartment numbers, that kind of stuff but yeah np!

[hollow sage]

Okay so I already did a dumb and submitted the artbook address.

My country was listed on the address list in the arbook menu, but wasn't on the announcement menu, have I screwed up?

[stoic reef]

what country?

[hollow sage]

Bahrain

[stoic reef]

hmm, i'd double check with customer support #how-to-contact-cs

[hollow sage]

Alright, thank you

[jolly marlin]

Ever since Honkai removed Apple login (the login method I use) I cant log back into my account, I tried account retrieval and did the things but the account is tied to another Hoyoverse account which is an issue for another time but

It says to go to the hoyoverse website to use Apple login but the website says to link in game isnt this contradictory or am I missing something

[stoic reef]

have you tried going to account.hoyoverse.com and logging in with apple ID and not email address?

[jolly marlin]

Wouldn’t it just make a new account? Or atleast I think thats what happened for me

[stoic reef]

not the website no

the game? yes but not the website

[jolly marlin]

So when I try again do I just try using Apple login instead

Like what did people who use Apple login do when the Apple login method was removed

[cosmic lion]

When was the last time you played

[jolly marlin]

Uhh when was Apple login removed because I stopped playing a while before then

[stoic reef]

so heres what that message is saying to do

1. go to account.hoyoverse.com (NOT the game) but the website
2. log in with your appleID account, not an email address, but the apple icon.
3. go to account security settings and link an email address.

[stoic reef]

they did what i explained right above

[jolly marlin]

Oh okay thank you

[stoic reef]

np, if that doesnt work let us know

[jolly marlin]

Wait so Apple login aside is the account being binded to another hoyoverse account a seperate issue

Because it said to use the hoyoverse account to login but i cant even remember what it is

I did try emailing support and they gave me a form with very specific questions for date and time so I have absolutely no hope in even trying to complete the form so they can unbind the hoyoverse account

[stoic reef]

maybe, it could be on your appleID account with a different email than you think it is but you'd be able to find that out when you log into account.hoyoverse.com with your apple account

[north mesa]

I had an account at like lvl 40 I was able to log in but it just starts all over how do I go in the account that was 40

It was gmail btw

And I use android

[silver urchin]

if that account was old you pretty much better start with a new one anyway

[lost venture]

a. are you sure its the same server
a1 yes
switch servers

[silver urchin]

you can reach lvl 40 in 2 days

[fathom prawn]

eu crash?

yesterday sea crash today eu crash

noted with thanks

[north mesa]

Only shows America and europe

I think it was on asia

[lost venture]

then download the sea one

or use collapse

[north mesa]

Wait I'll show

[fathom prawn]

apple id still support hoyo acc?

[north mesa]

It's just these 2

[lost venture]

as i said

you download a new client

[north mesa]

How

[lost venture]

check pins

there is a sea ver to download

[fathom prawn]

go to hi3 website

[lost venture]

or this https://honkaiimpact3.hoyoverse.com/asia/en-us/download

[fathom prawn]

and download sea client

yes lappy

[lost venture]

there are 4 servers to dl here

jp cn are different sites

[deep hatch]

can someone help me why this happens?

it always happen when i start to plug in my laptop to charge it and then a few seconds later my game crashes and the game turns to a white screen

i can still hear the music playing too and hear the fx when i click something

[stoic reef]

does it happen if you already have your laptop plugged in for charging? or only when when you're playing and then plug your laptop in for charging @deep hatch

[deep hatch]

it only happens when i play and plugged in

i can still open chrome and discord, its just the game that turns white after the crash

[stoic reef]

thats odd, might check your power performance settings (windows settings, power plan) it could be switching from battery saver to performance mode or something which crashes the graphics driver since the game is using that heavily. might can try reinstalling your graphics drivers but clearly the game itself isnt crashing since stuff still happens, just the graphics crap out

but it could be a lot of things, those are the first two that i thought of

[deep hatch]

thank you, ill look into that

[stoic reef]

good luck i hope it helps!

[deep hatch]

ur were right, my graphics driver was outdated

i am now updating it

thanks

[stoic reef]

noice,

[dense shard]

umm help?

how did it minimize like that??

how do i fix it..

[stoic reef]

open regedit then, navigate to HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd, then right click on the folder -> export, after that delete the Honkai Impact 3rd key and see if it changes anything, if it doesn't run the exported file earlier so your settings are preserved

[dense shard]

ok thanks Ill try that.

[dense shard]

IT was fixed thankyo.

[stoic reef]

np! double check your settings in case any of custom ones you set got changed but glad its back to normal

[signal sundial]

If i already summits the adress on the Artbook can i go back and change it latter

[cosmic lion]

You can't, that's why on the "news" post (where you can find the list of countries where they send the book), on the address form, and even on [this guide](#🔌technical-help message) that CS provided, they said that you need to check the info carefully before you submit it

[signal sundial]

Ok thanks . Also how long do i have until it is too late to fill in the address

[cosmic lion]

Is until Oct, Check the item description for the exact date

[cold iris]

yall, when entering the shipping address for the artbook thing do i need to translate the street name or sum since you need to fill it in english?

[silver urchin]

@cold iris

[timid marten]

So after getting the book from the event how do I event shipping address and stuff

[cold iris]

well the book goes to your inv so just click on it and then on the blue text and fill it out

idk if thats what ur asking then

[vernal edge]

Hello, I'm running out of memory on my main ssd, and I wonder if this game would run that bad on my secondary hdd

[stoic reef]

yeah it runs fine on HDD, loading settings at the beginning (sometimes a few minutes) and verifying version patch updates (5-30 minutes) will be longer but once you're in the game theres not much difference

[vernal edge]

Ooh that's great

Thanks a lot, I wanted to make some space for baldurs gate

[stoic reef]

np~

[opal fog]

Can anyone help me? Suddenly the games has become super laggy in chapter 39-15 while 39-14 below was fine

[stoic reef]

hmm, can you try restarting your device and see if that helps? if it is still doing it let me know if you're on pc or mobile

[opal fog]

Ive tried that, i am on pc

i was thinking of maybe reinstalling the game

[stoic reef]

you can try that but before you do can you provide these screenshots? just want to make sure your drivers and stuff are up to date

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[opal fog]

is this it @stoic reef

[stoic reef]

yup thats it

[worldly cipher]

Now I see why it's laggy

APU things

Anyway you could try lowering the settings
Or Exit any running background apps

[stoic reef]

so you can try updating your graphics drivers via this link: https://download.lenovo.com/consumer/mobiles/e3la040fea5t69d0.exe

if that doesnt help then try running just the game with no other background apps and maybe lower the graphics a bit (can also try reinstalling too)

[opal fog]

Okie, ive tried running it at the lowest graphs and only the game but i will try again thanks

hope this works i bouhht this thing just so i could play this game good

[worldly cipher]

New maps tend to be graphic intensive

Oh yeah I remember the time when HoV + HoR ult = my phone getting ready for a crash / freeze

[stoic reef]

tbh it should be fine on medium settings at 1080p, so maybe updating the graphics will help but if not then yeah try reinstalling the game

[upper parcel]

Is it consistently laggy or are you having FPS spikes?

[opal fog]

consistenly

[strong thistle]

https://www.amd.com/ja/support/kb/release-notes/rn-rad-win-23-7-1

[strong thistle]

GCN 5.1 Radeon Vega 8 , it should be enough for the game

[opal fog]

Guys thanks so much somehow it worked now its back to how it was

[stoic reef]

Yatta!

[worldly cipher]

Radeon Vega 8 I know but what the heck is GCN 5.1 that's new to me

[strong thistle]

Graphics Core Next

AMD Graphics Architecture before RDNA

[shadow marten]

I'm trying to collect a pink pieces for each stone, which is considered a high rank of others, but when passing the Supreme level, I mostly get yellow and purple pieces. I also can't remove the item with Inscription Smelting (there is already such a stat) and Inscribed Upgrade (you can't upgrade a stone with a maximum level). Why are you forcing players to collect trash?

[worldly cipher]

#💁gameplay-help

[shadow marten]

I consider this a technical question, because players should be allowed to remove an unwanted item from the inventory, since the existing methods do not help.

[upper parcel]

Then #💢honkai-vent

[worldly cipher]

[shadow marten]

Okay i will copypast to that.

[rotund fossil]

I need some help, so i originally logged in from gmail, how can i link it to or change it to hoyoverse account?

[stoic reef]

when was the last time you played?

[rotund fossil]

Today

[stoic reef]

and by gmail do you mean your google account (or some people call it the google play login)?

[rotund fossil]

Its actually not mine, but a friend

Yeah

[stoic reef]

well make sure you dont try this for them, account sharing of any kind is against ToS and is forbidden. but what they can do is go to account.hoyoverse.com (the website, not in game) and log in with the google account option at the sign in screen and then go to account security settings to link an email (please note that they cannot use an email that is already being used by another hoyoverse account so if they get an error saying email already exists then they'll need to use a different email)

[rotund fossil]

Ohh thanks, and no im not doing it for them

[stoic reef]

np! and yeah just reminding you. but yeah thats how they can link a non third party login to use on pc client

[rotund fossil]

Ty ty

[proven sparrow]

I have an issue, the email that is linked to my Hoyoverse account was from my brother and he forgot the password and the email has nothing, no number, no other email to receive the code to retrieve it. Can I be able to unlink it or nah?

[hollow sage]

I've posted about this before but I'll just post follow up on it for anyone wondering.

Regarding Vol.2 Artbook shipping list.
My country wasn't on the shipping list announcement page, but was included in the shipping list when you enter your address when click on the artbook (once you've acquired it)

I've contacted customer support about this and said that the shipping list in the artbook address list is for the entire world, and you should refer to the announcement page for what countries they ship to.

In short, if your country isn't on the shipping list in the announcement page, then they can't ship to it.

[stoic reef]

please do not mention account sharing anymore, its forbidden and against ToS so if you have access to that email please dont share your hoyoverse account details with your brother, but try going to account.hoyoverse.com and doing forgot password. then make sure to check spam/junk/trash folders in your mail and if theres nothing there then contact customer support #how-to-contact-cs

[stoic reef]

rip, thanks for the info though

[hollow sage]

[proven sparrow]

ty ty

[hollow sage]

I've already entered my address, so I guess at some point they'll send an ingame mail about not being able to ship it. F

[stoic reef]

probably yeah

[lost venture]

either mail, gmail(or whatever u used), phone and such

if ever they cant manage to get a hold of you

[swift idol]

That thing failing to connect is happening again ...

[silver urchin]

#🔌technical-help message

[swift idol]

I'm just stating the fact that is not fixed , don't need assistance i know what to do to fix it

[silver urchin]

that's a bad routing from ISP side

so kinda not hoyo fault

[swift idol]

well HSR and Genshin dont have this problem

[silver urchin]

they does suffer from this problem, just happens that you are not facing them

other peoples did get the same issue there

sometimes it only affect 1 game and sometimes the other

as all the games are running on dfferent server

[hasty quiver]

ayo my CG cutscenes stuff is pretty low quality and i think this is because i chose the lower quality version of an update when i first started out (not sure its been a few years) but is there a way redownload stuff or something to get the higher quality version?

[silver urchin]

there's no such a thing as choosing low quality cgs
you get to choose if you want to download all of them or only the needed ones ( when a CG is needed but not downloaded the game force you to download it )

[hasty quiver]

ohhh so thats what it is

so is it normal for it to be kinda low quality?

[silver urchin]

yes unfortunately they compressed the videos back then which did cost lower quality

was in 5.7 i think or something

[stoic reef]

the old ones yes, they start to get to normal/good quality around chapter 17 ish, but basically they made them all mobile resoution size when they converted them all to .usm files and on bigger screens like PC the pixelation shows

[hasty quiver]

ohhh i see!

thank u guys sm^^

[silver urchin]

hello luna

[stoic reef]

hihi~

[hasty quiver]

another question TT,, characters dont show up when theres dialogue

how to fix?

[lost venture]

lack of vram

[odd wedge]

2GB min.

[hasty quiver]

damn i got 8GB tho n my pc passed this benchmark thing online TT

[silver urchin]

which gpu ?

[cosmic lion]

Ram is not the same as Vram

Can you show your dxdiag?

#🔌technical-help message

@odd wedge @lost venture @stoic reef @silver urchin

[lost venture]

thats not vram, it pertains to your graphics card or gpu you can use dxdiag or task manager to show us it (dxdiag is prefered, simply just type that in the serach bar since its much more information)

ram is your system memory, vram is your graphics card memory, basically one is for your shaders and such the other is for your overall system

[stoic reef]

[lost venture]

like lets say you have a 4060 with 6gb of vram, it doesnt affect that you need more than 6gb of system ram , its simply for your graphics card to render and store those assets

[lost venture]

[strong thistle]

[arctic aspen]

Does the Can which RC leaves behind after ult trigger ult dmg based stigma buffs (aslaug etc)?

[lost venture]

no and also thats for #💁gameplay-help

or #👶beginner-help

[arctic aspen]

Ohhhh sorry ok thank you very much

[lost venture]

its one time effect with her

[odd wedge]

yes cuz i dum dum cannot provide gameplay help

[odd wedge]

alo

https://media.discordapp.net/attachments/435687797626634241/1065541123302494240/B0D626EA-7CEE-4A57-B49E-F6013DC516AD.gif

[strong thistle]

@odd wedge

[cosmic lion]

[lost venture]

again you only get aslaugh once so its just 8s of uptime you get no reapply in case you missed that or misinterpreted it

[arctic aspen]

Sure thank you very much

[hasty quiver]

ohhh i see

[hasty quiver]

i opened dxdiag and i cant really find vram, wheres it supposed to be here?

[lost venture]

again a game is the best example of this, if u see it like high res or "real life" or anything that doesnt look like a goddamn tiny cubes then it needs more vram to run better usually (again this is not always the case vram is not the same as the power of a gpu, it just helps it )

go to display

and look for this VRAM

in this case mine is 2gb

[lost venture]

for example my 1050 is fucking useless having 8gb of vram, cause a 1050 will not run well on games that need that high of a texture

but on a 2060? thats a different story, cause its powerful enough to handle those kinds of applicatiopns

[hasty quiver]

ah shi well that explains things

ToT

[lost venture]

that shared memory you see is just well how much ram is being shared to the gpu so they can pass the data faster

[lost venture]

well you better to save up for a better gpu (prob a 2nd hand 30 series or even a 1660s or whatever amd equivalent it is of those) would recommend that assuming your pc can actually handle the upgrade otherwise new pc

[hasty quiver]

god damn my broke ass is on a laptop n ion rlly know how that works so ig im just gonna have to deal with the lack of characters sdkfsjlf

[lost venture]

you can do side job if u cannot get an actual one , like car washing , selling drinks or anything tbh use that skill you have a niche on and build on it

or just save up the extra money you get from allowance and such

then just slowly build up till you can actually afford something good

[hasty quiver]

cant get a job i have to focus on studies or else my govt. allowance will get cut but i rlly wanna play w nice graphics so i think ill try to save up allowance money aaa

tysm for exlaining this is honestly what got me to quite for like 2 years lmfao

i got my closure ^>^

[lost venture]

this 1050 lappy is 5 and is dying

[lost venture]

again just get it as high as u can (tbh at some point the diminishing return is too much so just save up then ask if its good enough here and what u can get)

like if u can hold upgrading asap you can a bigger one considering yours is really really low end in this day and age

[hasty quiver]

i see i see

understood o7 tysm!!!

[left mantle]

@lost venture sorry for ping, but where exactly pin 5

the vpn issue one?

[cosmic lion]

If you are having connection problems then yeah that will help you, but now is the [6th pin](#🔌technical-help message)

[lost venture]

its 6th now huh

[placid kiln]

Hey, do anyone knows how to get GC's in chinese? I changed the language and downloaded everything again but still

[lost venture]

You need to actually download those off Google drive provided in the pins or get the China server game

Cg are always jp dub unless it's cn

[odd wedge]

Said pins ➡️ #🔌technical-help message
but I haven't updated for this version, and didn't do subs for previous version orz

[placid kiln]

I see, thank you, do you know if BetterHI3Launcher handles that for you?

[lost venture]

Actually get the cn cg?

[odd wedge]

Nope, otherwise I wouldn't need to go through all that trouble

[lost venture]

AFAIK no well the last time I used anyway

Even collapse since it's tbh the most niche thing to do that prob not worth

[placid kiln]

Alright, thank you 🙂

[odd wedge]

I'll try to upload new version CN CGs soon

Just started to recover but still need to catch up on my assignments

✨Oopsies✨

[placid kiln]

Np, the way you do it its just take them from the CN client, right?

filenames and paths in the filesystem are the same?

[odd wedge]

Yeah that's the problem, file names are different.

I take CN client CGs, and renamed all of them to SEA/GLB client CG file names.

[lost venture]

So you have to manually Rename

[placid kiln]

Oh, I see

Paths are the same, right?

[gilded birch]

what about subtitles? they aren’t baked into the cn cg file

[odd wedge]

Yup

Just the main game folder name different.

[placid kiln]

What about this?

[odd wedge]

uhh yeah that's something I try to do

Throwing the subtitles in SEA/GLB .usm files to CN CGs.

[placid kiln]

Mmm, I dont get it. arent the sub files already in the glb client?

[cosmic lion]

Are baked on the USM files so are "inside" each cg file

[placid kiln]

I see, how do we put this usm files inside the cg's?

[cosmic lion]

USM is the video format

[odd wedge]

cuz we replacing the existing JP dubbed CGs from SEA/GLB with CN CGs

[placid kiln]

Mmm, how do we put the eng subs in the cn USM files?

[odd wedge]

I'll try to upload everything complete by next week, including subbed CGs 👉👈

[placid kiln]

Can I know the process? I may do a PR in the betterLauncher

[odd wedge]

about that, i'm too dumb to explain. I'm using some program made by another captain, which i have forgotten how to use it exactly kekw

one sec i try to find

[placid kiln]

Do you have the gh repo?

[mint tendon]

hey so I got ban from Genshin server a few months ago and I can't get any help from that server so can I get some help from here?

[gilded birch]

i’m interested to know as well 👀

[odd wedge]

YAS I FOUND IT

[odd wedge]

Praise this legend
#🔌technical-help message

[odd wedge]

what tho?

[mint tendon]

I just finished downloading genshin but it said

and it's redownloading again

[odd wedge]

Manual Download

1. Close launcher
2. Go to \Genshin Impact\Genshin Impact game, delete all .zip_tmp files
3. Download game (full game pack or game parts 1 to 6) and audio pack from HoYoverse' servers:
   • Full Game Pack (56.2GB):
   https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip
   • Game Part 1 (10.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.001
   • Game Part 2 (10.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.002
   • Game Part 3 (10.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.003
   • Game Part 4 (10.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.004
   • Game Part 5 (10.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.005
   • Game Part 6 (5.0GB):
   https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/GenshinImpact_4.0.0.zip.006

It is necessary to download at least the audio pack your computer's region is currently set:
• If China (10.5GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/Audio_Chinese_4.0.0.zip
• If Japan (13.6GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/Audio_Japanese_4.0.0.zip
• If Korea (10.2GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/Audio_Korean_4.0.0.zip
• If anything else (12.0GB): https://autopatchhk.yuanshen.com/client_app/download/pc_zip/20230804185804_eTmE8EZjJZdAJapq/Audio_English(US)_4.0.0.zip

It is highly recommended to use a download manager to prevent data corruption

• Copy downloaded zip files to your Genshin Impact game folder
• Open the Launcher and click Get Game.

[mint tendon]

should I just download full game pack or also parts?

[mint tendon]

ic ic

[odd wedge]

Either full game pack or all parts, don't go downloading everything XD

[mint tendon]

yeh yeh I won't

[lost venture]

60gb

[mint tendon]

it's for pc right?

[odd wedge]

Yes

[mint tendon]

alright alright

tysm

[cosmic lion]

You are missing the audio files on the size count

[odd wedge]

yeah now they have uhh what water water nation

me #🎮honkai-chat message

[lost venture]

Soo it's actually 100gb

If u dl everything

I only have 171gb left on my external man

[odd wedge]

Why would you

[lost venture]

I do that to appreciate the VA

they did it I should at least listen to it

[mint tendon]

uhh

[odd wedge]

Yeah I do that except KR that shit weird af bro

Jesus

Use IDM

dunno if you should try vpn

[lost venture]

even sailing the high seas work

Yo ho ho

[cosmic lion]

Well you can't replay missions unless you start again, so that will be dedication to hear every lang VA line

[lost venture]

I will make another 3 or even 4 accounts just to get it and have a year of content of that alone, trust me doing that on every game is real annoying + getting 100 n 1000%

[cosmic lion]

Other thing you could try is to use collapse and see if works for you (check [this pin](#🔌technical-help message) 📌)

[placid kiln]

Can you share the repo please 😦

[gilded birch]

go to the message linked below the one you just replied to

[silver urchin]

thats genshin not honkai

[cosmic lion]

But collapse have GI too

[silver urchin]

i gotta try this launcher

been using betterhi3 launcher forever

[cosmic lion]

[round idol]

Anyone here know how to solve the VPN issue?

[silver urchin]

6th pin
there's no "fix" its from your ISP

[forest matrix]

What time does the artbook arrive? I move around a lot so im hoping that I don’t write the wrong address.
.

[silver urchin]

not before like 3 months at least

[forest matrix]

Thank u, i have to write the details before the next 2 months so i’ll have 1 month to wait right?

[silver urchin]

that's just an approximation, it may take more or less depending on the location

[cosmic lion]

On Oct end the time to fill form, you need to wait to them to start shipping and then is 3 months of waiting approx.

[cosmic lion]

If you want to compare to last time:
||Hidden to not confuse others
Claim book on Nov / form ended on Dec
Jan in-game mail come with info / Feb-Apr. was the approx arrival date (For some users took longer iirc).
so the captains had to wait like 4~6 month approx. since they claim the item
This is just to compare, HYV are the only ones that can tell you when they start shipping and send your tracking code, all via in-game||

[lost venture]

just a lil ad for collapse so you can see the potential it has

[silver urchin]

looks lit tbh, kudos for neon

[silver urchin]

6th pin

[lost venture]

if you werent, then this channel would be flooded if it was a server issue

[silver urchin]

so true

[lost venture]

if 6th pin dont work, contact isp

[silver urchin]

this issue is 1/3 of this channel

[stoic reef]

well thats how IIX traffic works

over the quarter or so million players in here odds are some of them will have IIX issues

[silver urchin]

true

unless its handled with some sort of routing

like an alternative queue or something

[covert swan]

Hello everyone, help me pls, getting this error and I already search this problem in google and here in discord, but nothing helps me. I already turned off core isolation but error still appears 😦 This error is also appears when I'm trying to run HSR, and GI starts normally

[stoic reef]

am im guessing you already tried restarting your pc after turning off core isolation?

[covert swan]

Ye. of course

[stoic reef]

do you have anything running in the background like process hacker or anything like that?

[covert swan]

Nope, only maybe remote program (to control PC via the phone)

[stoic reef]

maybe thats causing it? try closing that in the task maanger and see if that changes anything

[covert swan]

Already did, but no changes. And I use this program long enough and honkai was always running ok

[stoic reef]

hmm tbh this erorr is very vague so theres so many things that could cause it... in that case all i can recommend making sure windows is up to date, then opening command prompt as admin and running 'sfc /scannow' and then restarting your pc if that doesnt fix it then you'll need to contact customer support #how-to-contact-cs If you end up contacting customer support make sure to give them a screenshot of the error as well as all the stuff you tried

[covert swan]

Ok, I'll try it tu. I see this error for the first time. And I did no changes in my PC before this error appeared. The only thing I did - I updated GI to 4.0. And then this error appears. Maybe it's related somehow

[stoic reef]

maybe, to be honest this error is very vague and CS has never told me what exactly can cause it other than core isolation so hopefully its something weird with the windows that sfc will fix

[gilded birch]

v6.6-6.8 CN CGs with subtitles

Keep in mind that these CGs are compiled using the GLB client; Subtitles may only be available for [Chinese Simplified, English, German, and French.](#🔌technical-help message) ||If someone could confirm this using the SEA client + use a language that is not aforementioned, please let me know!||

Download link: https://mega.nz/folder/Uy02HbhD#UrpeirJ1q-YxU_Q-1M8Njw

Thank you @bright ether for the CG conversion tool!

NOTE: If you use a VPN, a popup may appear saying "Your transfer quota has exceeded ... " - please disable your VPN to circumvent this restriction.

||thanks for the link! as you said that there will be delays in the new version's CN CGs, i've done them myself!

i've uploaded the CN CGs for v6.6-6.8's main story w/ subtitles for the GLB client at the link at the bottom of this message (i don't have the SEA client's CGs as i don't have enough storage to download the client)

the download linked at the bottom is not that large as I've only converted the CGs that have voice

~~there were no 6.8 event CGs when I downloaded the CN client today, so they are not included in the zip file

Natasha's birthday CG is also there, but Bronya's isn't as it was not in the my CN client installation~~

I haven't done the previous versions' CGs as I remember that you have them on Google Drive here

tl;dr: i compiled CN main story CGs for v6.6-6.8 GLB client; includes Natasha's birthday CG but does not include Bronya's birthday CG or event CG

download link: https://mega.nz/folder/Uy02HbhD#UrpeirJ1q-YxU_Q-1M8Njw

NOTE: If you use a VPN, a popup may appear saying "Your transfer quota has exceeded ... " - please disable your VPN to circumvent this restriction.||

[odd wedge]

Legend, thanks fam

[odd wedge]

Hello good sir

[gilded birch]

hi

[odd wedge]

⚠️Trade Offer⚠️

You receive renamed v6.8 event and Bronya Birthday CGs
We receive subbed CGs

[gilded birch]

✅ Trade Accepted ✅

[gilded birch]

Question: do you want me to compile these files again? they are already in my upload folder

[gilded birch]

would you also like me to add the event + Bronya's birthday CGs to my upload folder, or upload them directly to discord?

[odd wedge]

nah ignore those

[odd wedge]

hmm pls upload to your folder onegai

[gilded birch]

okay! its uploaded and sorted

[odd wedge]

https://media.discordapp.net/attachments/435687797626634241/943760838861410324/7aedced7240efa0c0a952ab6c719188cef4e53e594791c581d4673d6b37796f5.mp4.gif

[warm walrus]

thank you so much!!!

[lucid halo]

i know this is a hi3 server but i hope i can still ask abt hsr cuz for the longest time i dont have the “reedem code” button i tried redownloading the game and it doesn’t show up so i cant claim codes ig..

[odd wedge]

Eh?

PC/android/iOS?

[lucid halo]

ios

i play on my ipad

[odd wedge]

Weird, lemme ask iOS peeps on HSR server.

[lucid halo]

thanks! i would do the same but the server is full..

[odd wedge]

You do know you can redeem through web like Genshin, right?
https://hsr.hoyoverse.com/gift

[lucid halo]

WHAT

[odd wedge]

Yes, that I'm aware

Oh lmao you don't

[lucid halo]

srs? i remember looking for it and didnt find a web reedem

[odd wedge]

see link

[lucid halo]

THANK U SM OMG

[lucid halo]

[weary axle]

does that exist for impact as well ?

[odd wedge]

Only GI and HSR, HI3 only in-game.

[weary axle]

Rip. Thanks

[odd wedge]

Also best to contact CS regarding this matter, might be a problem.

[proven sparrow]

How to know the first date I logged into the game (HI3)? Cuz I kinda forgot it and I took a long break from this game

[odd wedge]

You can find your HI3 account registration date on the Login Emblem, this can only be accessed in-game, so hopefully you have an old screenshot of this /_ \

[proven sparrow]

ohh I didn't have a screenshot of that 😥

[silver urchin]

damn slothy is a fossile

[cosmic lion]

Afaik GI and HSR don't have that button only on iOS. So you have the use the website (that you already got).
Idk why, but probably some iOS policy's

[silver urchin]

weird, the only reason could be the micro-transactions policy but this should not affect redeem codes

btw is training ai on game voices legal

[cosmic lion]

|| If you consider that a fossil, what am I?
I play since around the time SEA released, but I abandoned my other accounts when glb came out. ||

[silver urchin]

||that was kinda sarcastic i have more days than him||

[stoic reef]

||that pictures also old af, it was generated like 1-2 years ago||

[cosmic lion]

In short afaik for most countries yes is legal, but you can make them "illegal" by breaking other laws by doing it.
But iirc some places already are taking look at that to update the "laws"

[silver urchin]

cool i think my country is not updated at all

imma try something crazy and hope it works

[cosmic lion]

You still can get the hate from the VA ...
Hey i support AI but not when is trained with things that you didn't get permission first

@stoic reef @silver urchin @odd wedge

[silver urchin]

fair enough, its just for the meme's i won't share anything

[latent dune]

Is it possible to change 3 to 3rd on mobile

[silver urchin]

no that's totally different server

you have to download it

[cosmic lion]

if you mean to just downloads the other client then yes (remember that data are not shared across servers)
on android you can just download the apk (link on [this pin](#🔌technical-help message) 📌 )
for iOS you need to use and AppleID with a GLB country on the app store, that is the only way the store will show the other client

[latent dune]

But i have to install the data again right?

[silver urchin]

yes

copying data from other server reduce the download size on pc, never tried it out on mobile

[latent dune]

Alright thanks, damn all That 23 gb of my data wasted for nothing

[gilded birch]

no problem! i'll try to do more in the future as soon as new updates drop as i personally like the full immersion

[rigid briar]

Hello, I keep on encountering a problem where my game freezes every time I play on Elysian Realm. The animations for the effects still moves around, I just can't control the character nor open the menu, restarting the game doesn't fix it, I tried playing it on really low settings and its still freezing

[silver urchin]

pc or mobile ?

[glad dragon]

What's up with the pc client? The lag is horrendous and I can't even load a lot of screens. I checked the chat logs and vpns don't work, yet my phone runs honkai just fine

Both use the same wifi, and my pc can run much more demanding games so it's not on my hardware

Fwiw I've had this issue for a month now hoping smth would change when the new version dropped but it didn't, now I'm just jailed into mobile

[silver urchin]

can you share the dxdiag ?

#🔌technical-help message

[glad dragon]

I'd have to redownload the game rq because I rage deleted it, where would I find said file?

[silver urchin]

dxdiag is a system thing that show specs, not related to the game

[silver urchin]

you can downlad the game from the pins or using the launcher

[glad dragon]

Ah I see, just checked the message

One sec

[silver urchin]

first you tried just restarting ?
second your drivers are outdated, update here
cpu => https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-graphics/amd-ryzen-5-4600h
gpu => https://www.amd.com/en/support/graphics/amd-radeon-5000m-series/amd-radeon-rx-5000m-series/amd-radeon-rx-5600m

also appears this is a laptop right ?

[glad dragon]

Last time I tried updating them beyond 2022 the laptop (yes it's a laptop as you said) wouldn't be able to run anything

So I'd have to rollback the updates

As for the processor I'll check, I was referring to the graphic drivers

[silver urchin]

can you try a clean update using DDU ( a tool to uninstall current gpu drivers )
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

[glad dragon]

I'll do that and let you know once it's done

Do I still run the ddu?

The amd installer autoran first and I got this

[silver urchin]

weird lmao

try ddu then install the gpu drivers for now

there's also a possibility the game is running on your integrated graphics instead of the dedicated gpu

[glad dragon]

It's also saying it's recommended to disconnect the internet while running ddu before installing the drivers, do they mean right before?

[silver urchin]

yes that's to prevent windows update from installing the default driver ( which is outdated usually)

so download the driver then disable wifi and use ddu

[silver urchin]

as for this try this to make sure the dedicated gpu is used

• bonus is to use the Charger and set the power mode to Max performance in the settings
  https://youtu.be/21nadVU8vsc

[glad dragon]

I'm just looking up how to boot into safemode rn for ddu

[glad dragon]

But the installer won't download the new driver as per that pop up above

[silver urchin]

that popup is for chipset drivers so the cpu one no ?

[glad dragon]

They're the same file

The cpu and gpu page files that is

[silver urchin]

this one is the gpu driver its almost 600mb

[glad dragon]

Oh I see, ignore the autodetect

[silver urchin]

yes

[glad dragon]

Do I tell it to clean and restart or not restart

The ddu

[silver urchin]

clean and restart

[glad dragon]

Idk if it'll take me out of safe mode

[silver urchin]

its okay you want to quit safe mode after uninstall

[glad dragon]

Okay then

[silver urchin]

you should install drivers in normal mode

but make sure to not connect to wifi

[glad dragon]

While I'm waiting

Nice Adventure Time pfp

[silver urchin]

thanks

[glad dragon]

Will do

Turned off wifi as soon as it booted

Install time

After which I gotta install the game and try or is there another step

Other than the making sure it doesn't run on the integrated graphics

Bet

[silver urchin]

no just that for now

[short axle]

what specifically is the difference between the HD and SD packages on mobile? are the voiceover or CGs at a lower bitrate? are models at a lower quality?

[silver urchin]

visual quality

higher resolution iirc

and ofc higher bitrate

[cosmic lion]

is just for texture quality, is mostly to make the game run on low end devices, that way is not that heavy on the RAM, but now days most phone that are able to run/install the game have enough
iirc only iOS devices still have the option, but you can save like 1-2gb of storage because is only for old stuff
about every thing else is the same on SD and HD, cg/vo/models...

it could be too that the game just got the wrong text "reintegrated"(?, after the "SD assets" were removed the game still show that text for some ver. until they change it to "basic assets"
when i reinstalled the game for this ver. i didn't look at the options names so im just speculating

[glad dragon]

@silver urchin Seemed to work, thank you!

[silver urchin]

glad to hear it

[glad dragon]

Was this a common issue these days

[silver urchin]

not really, but common among laptops

[glad dragon]

But the TLDR is the drivers had gotten bricked up somehow?

[silver urchin]

maybe or maybe the part where its running on integrated

sometimes nvidia/amd fix some flows aswell

[shell citrus]

Is there a way to acess the Honkai Impact levels? Like the actual places and models of them?

Im trying to remake a whole chapter of hi3 as a l4d2 mod

I know mihoyo doesnt allow pulling them straight out of the source but im askin here cuz i dont want to have to remake allat

Also sorry if this is slightly off topic for this channel but its the most appropriate channel for this i know

[silver urchin]

no
and data mining is against ToS
your best hope is asking CS about permission but i doubt they allow such thing

[delicate night]

What's with this error?

[stoic reef]

can you click check details and send a screenshot of that?

[silver urchin]

hello luna bae

[stoic reef]

(sorry work was busy for a sec) but for that please first close the game, then connect to a VPN (if you dont have one there is one in this pin, though if you do use this free one dont connect to japan, connect to the netherlands or USA) #🔌technical-help message ) and reopen the game, it'll try redownloading the corrupt files

but this happened because a connection issue corrupted the files

[delicate night]

ok I'll try it

[stoic reef]

ok thanks!

[stoic reef]

[rigid briar]

PC I just woke up sorry for the late replay It was never a problem until a few days ago

And it seems to only happen in elysian realm

[stoic reef]

can you try in the launcher clicking the 3 lines and repairing the files and then at the login screen of the game clicking the red repair icon and clicking check assets?

sounds like its either a broken asset or something else

Can also send these screenshots so i can see if its a driver issue

!faq pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[delicate night]

Thank you so much 💟
It worked

[stoic reef]

nice!

[silver urchin]

The game crashes on startup when i try to use a controller how do i fix it?

[stoic reef]

only when you use a controller?

what kind of controller is it?

[silver urchin]

Yes it works fine without a controller

[silver urchin]

A third party one

[stoic reef]

is it an xbox style controller or a playstation style?

[silver urchin]

Playstation style

[stoic reef]

can you plug in the controller, start the game and when it crashes put your output log here?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[silver urchin]

Ok

[silver urchin]

is this it?

[stoic reef]

mhmm, let me look at that

[stoic reef]

so i think i see the issue but just to confirm can you send these screenshots so i can see what your computer is working with?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
Press Windows + R, input dxdiag.
Please attach screenshots of the System and Display tabs (+ Render tab if present).

[silver urchin]

Alr

[stoic reef]

oh also another quick question, did that controller ever work or is this the first time trying it?

[silver urchin]

Yeah ive been able to play with it for a while now

[stoic reef]

i gotcha, so i'd recommend reinstalling the game, its basically crashing immediately before anything loads. idk why the controller is causing that but you can try also opening command prompt as admin (click on start, type command prompt, right click it and click run as admin) and then run this command 'sfc /scannow' to try and fix any broken windows files

[silver urchin]

Ok thanks ill try that!

[stoic reef]

though with that in mind, if your game starts crashing in general and stuff please keep in mind that your computer has half of the RAM and VRAM minimum game requirements so i cant guarantee how much longer the game will run on that pc

[stoic reef]

good luck!

[shell citrus]

I know data mining isn’t allowed… however I know mihoyo posts valk’s models online and wondered

where can I contact mihoyo abt that tho?

[stoic reef]

#how-to-contact-cs

[shell citrus]

alr!
hopefully they’ll say yes but I don’t think they will

[stoic reef]

if they cant give it to you maybe they can direct you to the right team

[shell citrus]

I don’t think costumer support will have the stages

[stoic reef]

idk what they do and dont have tbh but only one way to find out

[shell citrus]

I think mihoyo will allow it because it’s a mod that I’m gaining no profit out of, open to public use, and ofc they’ll be credited, but you never know

I sent it

[rigid briar]

Sorry late reply, I couldn't exactly test it if this works since elysian realm was closed. So far after 5 stages no freezing, looks like it did work

thanks and sorry for the trouble

[stoic reef]

np! im glad it seems to be working though

[hollow sage]

CS were generous enough to give me ONE chance to change my address to a shippable country.
Can I have it sent to a forwarding service (Aramex)

[stoic reef]

well they'll ship it to whever you tell them to (as long as its in a shippable country). if you have them mail it to a forwarding service then its up to the forwarding service to deliver it at that point

[hollow sage]

Sounds good to me, I've relied on that company many times before so I know they can deliver.
Thanks!

[odd wedge]

Thamks

[waxen carbon]

so connections problems again i just tried to login trying with a vpn now anyone else Europe?

[vocal whale]

im having connection problems as well on America server

[silver urchin]

#🔌technical-help message

[waxen carbon]

vpn seems to work for me

[ashen crypt]

lmao, is server dead again

gg hoyo

[silver urchin]

is not
its just bad isp routing

[vocal whale]

where are u wiring the VPN to?

which region

[waxen carbon]

my vpn connects to same country same isp just a different city

[silver urchin]

anything works

[stoic reef]

Make sure that you're not connecting to Japan, use either netherlands or usa connection. If its still having issues then follow the first pin to report its usually been working again in less than half an hour the previous times

[silver urchin]

different city = differnet routing

even different houses has different routing sometimes aswell depending on ISP

[waxen carbon]

well Sy all i can say is that this issue started since latest patch nvr had it before

[stoic reef]

its been a reoccuring for EU a few times so just make sure to try VPN'ing to USA or netherlands if using ProtonVPN (its the best free one) to make sure that you're not part of the larger issue and if you are then yeah report it with the stuffs in the first pin

[ashen crypt]

works now

[stoic reef]

yeah its been resolving pretty quick lately

[vocal whale]

so this has only been happening this patch? i only just started last week so wasnt sure if it was a repeat offender

my other hoyo games run just fine

[waxen carbon]

atleast for me been this patch started in 6.6

[silver urchin]

no this is an old thing
but happens more frequently these days

[waxen carbon]

same Yung it's just HI3 for me

[vocal whale]

at least it was fixed quickly this time

[stoic reef]

in general yes, but large portions of EU users have been seeing this as of this patch and a VPN wont fix it, hence the first pin advising to report it

[lost venture]

oh?

this is common for glb players?

[stoic reef]

connection issues in general or this patches thing in the first pin?

[lost venture]

latter

[stoic reef]

2-3 times in the last 30 days so idk about common

[lost venture]

huh thought its a lot more

[stoic reef]

well i mean thats for the multiple at once. theres still the usual amount of connection issues that VPN fixes so not related to the current thing we're talking about

[shell citrus]

Continuing from before- CS said I couldn’t use it for commercial use… but I’m making a free and public mod that won’t be advertised or anything and I won’t gain anything from it…….

[stoic reef]

and im guessing you told them that, but if you cant get it officially then theres nothing that can be done about it

[shell citrus]

jebiga…

Guess I’ll just have to make the levels by hand

[stoic reef]

mhmm looks like it, cuz yeah any non official means would be datamining and all that. but hey if you do finish it i hope its very popular mod!

[shell citrus]

thanks!!

main reason I thought of this was cuz I saw someone else recreate the chapter where kiana meets her mom (forgot the name lol)

[valid wedge]

any reason why nothing happens when i click on 'tap anywhere to enter' screen ?

iirc last time it happened was when the servers were down and they gave away compensation crystals for it too

[silver urchin]

try restarting the game first
then the vpn in 6th pin

[warped tundra]

I'm still going to fight this game on the connection part, I don't understand what happened in patch 6.7 that the download circle started spinning. Before this patch, everything worked fine, the vpn current helps. it's only in this game

[proven sierra]

i wanted to ask if anyone else was havinh heating issues with the game lately. like you can play a high end gpu game for example like elden ring and it wont heat up your computer that much, but when honkai is opened, it does. this is because a friend of mine is curious as he recently actually replaced his cooling system, upgrading it, and hadn't had issues prior.
i also, played honkai on my gtx 1650 gaming laptop, and it ended up having heating issues and the monitor also died. i dont know why. was probably just an issue with the computer itself as i dont see how a game or program could fry a pc that much. but i am curious of course if anyone else is having a similar issue, just to make sure honkai isnt the problem, because i love honkai.
i will give his specs in a bit

[real grove]

can anyone help me with making my mobile account my usual device

[stoic reef]

You just have to play on that device for a few days to a week for it to become your usual device

[real grove]

ffs

[stoic reef]

It's so that if a hacker gets your account they can't delete everything before you contact CS about it

[stoic reef]

The first thing that comes to mind is that people assume honkai being an anime game and doesn't look as realistic is easy on the GPU, this is honestly just not true because the GPU doesn't care if the texture is HoFi or a hyper realistic mountain, it's still going to take the same amount of work to render both of those at the same resolution (assuming the textures are the same size and all that). But the first thing they should check because I'm gonna take a guess that they manually maxed out every setting is to have them turn rendering accuracy off of very high and put it on high or medium. Rendering accuracy at very high uses 2.5 sampling which is frankly absurdly high and initial tests by other captains indicates that you would need a GTX 4080 or better to smoothly run the game at 1080p. If they're on a 4k resolution then that's quadrupling the work load on the GPU compared to 1080p for instance. It's recommend first looking at that setting and if it's not set to very high then please have them give these screenshots

!FAQ pcspecs

[grizzled rampart]

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:

1. Press Windows + R, input dxdiag.
2. Please attach screenshots of the System and Display tabs (+ Render tab if present).

[real grove]

makes sense

[cosmic lion]

[stoic reef]

[silver urchin]

@stoic reef @cosmic lion

[lavish bronze]

hmm could i possibly use a Post Office address for my shipment? its not specified in here so idk

[stoic reef]

Never heard of anyone trying a po box but it should ship in theory, ask CS just in case

[drowsy scarab]

Need help, i am supposed to download which one of these again?

i want the cutscenes to be voiced in CN

[odd wedge]

They are all CN dubbed CGs, some with subtitles, some without.

With subs, first two links.

[drowsy scarab]

🙏

[valid wedge]

ok so i think the issue was most likely my location because im currently travelling in a train so ig thats what caused it, its fixed now i was able to login

[silver urchin]

Hey i need help

My computer keeps getting stuck on the loading screen pls help me this is important

Pls help

[odd wedge]

f

[odd wedge]

This?

[silver urchin]

No i mean like my actual pc

When i on it

[odd wedge]

uhh

[solar zinc]

is anybody else struggling with submitting that info for that hot summer gift

im trying to submit my shipment info for it and when i click submit it doesnt work

[odd wedge]

That's something I'd have to Google myself, otherwise just unga bunga try force restart or bios something

[odd wedge]

Like submit button doesn't respond?

First time hearing tho

[solar zinc]

yeah

[silver urchin]

I did soo many time nothing work

[odd wedge]

Try closing the form and fill it again?

[odd wedge]

I'd Google at this point, I'm in class rn /_ \

[solar zinc]

tried that, even tried restarting honkai

[odd wedge]

Might sound dumb, but try filling it with a VPN #🔌technical-help message

[silver urchin]

Ho sorry

[solar zinc]

still doesnt work

[warped tundra]

this thing has been haunting me for over a month

[stoic reef]

Like whole computer freeze?

Or just the game? (You can tell if your mouse cursor still works and if pressing the windows key does anything)

[lost venture]

i usually play window so its easy to tell if its just game , but if you play full screen, windowns should be do like "hey this application is not working" with some error reporting shit then ask you to close the program and such thats usually another way if somehow you are not gonna use your mouse and kb for some reason

[stoic reef]

usually but this is windows were talking about

[dark remnant]

Can I use mouse for attack and evade? It's my first time since I've downloaded PC client of JP server

[lost venture]

no

its honestly shit tbh to play mouse on honkai

[dark remnant]

[lost venture]

its really just simple

left hand is your movement

right is your attack n skills

ofc assumign default

[dark remnant]

Like this?

[lost venture]

which is the default yes

advantage of using pc, you can do input buffers unlike phone

[dark remnant]

It takes time to get used of it then

[lost venture]

its pretty quick i would say tbh

[stoic reef]

it does. on the other hand a lot of really hardcore players will be able to tell you that keyboard is best for timings because less latency

[lost venture]

give it 3 runs of just abyss

[lost venture]

i will never understand phone players

[dark remnant]

I just lately realize that JP has PC version a year ago

[lost venture]

how the fuck do they get those uber fast combos with just touch

[stoic reef]

I play on phone

~~when im away from my pc ~~

[dark remnant]

I'm playing on my gaming phone

So account can be shared across multiple devices regardless of server?

[lost venture]

no

has to be same server for data to be shared

[stoic reef]

^

1 account per server, but you can play on multiple devices

[lost venture]

you can technically have a lot of accounts with 1 email but it has different data which is a pita tbh if u somehow want more than 1 acc

[dark remnant]

What I mean is I can login on multiple devices, not on the same time I know? I apologize for my wrong wording there

[lost venture]

yes

as long as you are not using steam or those phones i think huawei and such that have different ways to login that is not hoyoverse

though you can still use hyv just that be careful in case you haev that

except for steam that you cant use another account at all

[dark remnant]

Noted. I'm using asus devices and not steam

[lost venture]

on pc, on steam deck i am 99% sure it wont work cause its linux based which would trigger the anti cheat system it has

[stoic reef]

yup can use as many devices as you want, just have to log in with the same hoyoverse account on the same server. Many captains main on one device (pc for instance) and use the other for when they're out and about to do dailies or stuff like that

[fathom prawn]

my hi3 crash again at the loading screen

[cosmic lion]

are you playing on pc or mobile?
and on what loading screen? the elevator one?

[dapper grove]

What is hi3 mirror

[fathom prawn]

pc

but i can enter already because i use vpn to update

i need to close vpn and restart the game

[odd wedge]

If you've never heard of it, ignore it. Message says to remove it if you've used it.

[fathom prawn]

yes elevator

[dapper grove]

Ok

[lament quarry]

i dont think this is a normal thing to happen?

6hrs+ of worth of waiting time

[gloomy hawk]

facing the same problem as well

[gilded birch]

& @gloomy hawk - this usually happens if you have an unstable internet connection to miHoYo’s servers: try restarting the game and/or follow these solutions #🔌technical-help message

[gloomy hawk]

i restarted a few times and i dont think its my connection because when i restart i swapped devices and used my own data plus before that i could launch the game

[odd wedge]

VPN ezpz

An alternative to ProtonVPN is Cloudflare 1.1.1.1, this not bad, I like.

[lament quarry]

huh , internet wise its very stable tho, restarting the game also give me the same result

[odd wedge]

My update finish instantly, I'm not even in SEA region stupid high ping in-game tho

[lament quarry]

weird

[odd wedge]

Last sentence in pinned message exists for a reason.

[lament quarry]

fair

[odd wedge]

See guys, i've only met frowning a few days ago and I like them already.

I'm so attracted rn

[gloomy hawk]

yeah vpn works tho its weird, it was fine around 3 hours ago

[odd wedge]

ISP issue

[gloomy hawk]

hopefully its fixed tomorrow

anyway thanks for the vpn advice

very interesting observation after i launched honkai in my mobile with vpn now my pc is launching the game back to normal

[silent flint]

can someone help me to transfer my data to steam?

how do i do that

[worldly cipher]

You can't

[silent flint]

so how do i play my old account

[worldly cipher]

Do you still know your credentials (Email / Password)?

[silent flint]

yes i do

[worldly cipher]

If yes then just download the launcher on the Hi3 website

[silent flint]

holy mihoyo.

[worldly cipher]

*Hoyoverse

[solar zinc]

no

[silent flint]

😳

i need to redownload

damn

[worldly cipher]

Oh yeah btw "old account" ...... have you already link it to hoyoverse?

[silent flint]

yes

i did

[quaint sapphire]

Internet dying for me for some reason

[worldly cipher]

Nice you all just need to download the launcher

[quaint sapphire]

Both mobile and pc

[silent flint]

wait

i dont need to delete steam ones?

[quaint sapphire]

How do you exactly do that...

[worldly cipher]

Check 5th pin

[silent flint]

damn u played every hoyoverse game

i see

[worldly cipher]

Steam uses a different account (Your steam acc obv.) so you can't log in their you Hoyoverse acc

[quaint sapphire]

This?

[worldly cipher]

My bad it actually got moved

The 6th pin

Sorry

[worldly cipher]

Nope

I haven't played the other one .... iirc the dating detective game

[quaint sapphire]

so uh proton vpn is a bit paid

[worldly cipher]

If the

Restarting Router / Use mobile data didn't work for you and don't want to try a VPN then sadly the only option is to wait it out

You're having ISP (Internet traffic) issues

[ripe nymph]

I think Proton VPN is a good free VPN to be used so far.

[worldly cipher]

If the problem persist for weeks then contact your Internet Provider

[quaint sapphire]

anyways i tried another vpn and uh, the screen is animating but its not responding

[ripe nymph]

I had the same issue with the connection to login also where the updates settings stuck. I logged in using VPN and then disconnect it back to my wifi 6

[ripe nymph]

what do u mean by the screen is animating?

[quaint sapphire]

the animation is still going but its not processing any inputs

the animation of the lift i mean

or elevator

[cosmic lion]

if you want you can keep it to have another account, remember that you are not going to be able to login on that ver. on your HYV account
( why no steam?: #🔌technical-help message )
you can find the links on [this pin](#🔌technical-help message) 📌
just remember to download the correct client (GLB or SEA)

and just in case you want the other store links:

• GLB [ Official Launcher / Google Play PC / Epic Games Store ]
• SEA [ Offical Launcher / Google Play PC ]

[ripe nymph]

can show screenshot?

[quaint sapphire]

dms

[ripe nymph]

huh? u deleted it ?

[quaint sapphire]

I forgor that some bits of the email name is shown so

[ripe nymph]

u mean it stuck on the screen there although u tap everywhere to login?

[quaint sapphire]

yesh

[ripe nymph]

try clear your game cache?

[odd wedge]

Yeah for that u do this
#🔌technical-help message
I myself use Cloudflare 1.1.1.1

[odd wedge]

About Google Play PC clients... They use your IP address/Google account region just like on mobile. So yeah it annoying.

Need to VPN to the supported region to create one if you don't have one and you're not in it zzz

[quaint sapphire]

Nevermind it fixed itself.. somehoe

[cosmic lion]

yeah i know... but idk what client the captain wanted, so i put everything later

and @odd wedge@worldly cipher@stoic reef@lost venture

[odd wedge]

yea yea i was just bit chatty from all the drinks tonight

[solar zinc]

im tryna submit my information for the artbook but the submit button isnt working

[silver urchin]

~~drunk slothy moment ~~

[silver urchin]

you filled all the boxes ?

[solar zinc]

yeah

[silver urchin]

every one of them

[solar zinc]

yes

[silver urchin]

well first try restarting your game
second could be a connection issue so check 6th pin for that

[solar zinc]

ive restarted my game already

[silver urchin]

tried second option ?

[solar zinc]

that too

[silver urchin]

well i ran out of options
and summon the mighty fox @cosmic lion in attack position and end my turn

[worldly cipher]

Dunno man this seems kinda CS problem now

[silver urchin]

kinda ye

[cosmic lion]

yeah the only ones that can help with that is CS #how-to-contact-cs

[ripe nymph]

I guess you maybe used up mixed languages when filling up the necessary information or details

[solar zinc]

all in english

[ripe nymph]

u got fill your postal code as well? your contact number? all are filled completely in English? but your submit button not functioning?

[lost venture]

There are necessary fields so I assume you prob didn't add those yet also check pin on that so you can double check

[cold swan]

?? first time happening, i have 74gb free storage too

[lost venture]

6th pin

[ripe nymph]

check your device storage , out of space already

[solar zinc]

contact number as in phone number ?

[ripe nymph]

yea

[lost venture]

Yes they usually text you about that

[cosmic lion]

that is just a default msg, click on check details
most of the time is just a connection issue and you can solve it with the [6th pin](#🔌technical-help message)

[lost venture]

In game/phone/email and such

[cold swan]

[lost venture]

Those are the ways they reach out

[cold swan]

Oh

oki tyy

[ripe nymph]

I just noticed many have issue with the connections, could that be mhy or the ISP issues? hmm...

[solar zinc]

still will not work

[lost venture]

Latter almost always

[ripe nymph]

try make a short recording (without expose any sensitive details) to show u clicking on that submit button , i guess that short recording can help the public to understand your situation better. Plus, u can make it to submit to the CS/Ai-chan to assist u the best

I believe ai-chan/CS will request for video record also when u submit such inquiry about that problem

[cosmic lion]

ISP almost always, but not long ago many users from RU,FR had problems so could be something different on that (idk if is already fix)

[lost venture]

[lost venture]

just woke up so didn't see this right away

[cosmic lion]

i was going to said "don't worry it hasn't been long since I sent it.", but i see that was ~1hr ago
I lost 1 hr doing almost nothing

[stoic reef]

[stoic reef]

One thing you haven't tried yet that I'm aware of is if your devices language isn't set to English try setting it to English (like in the windows settings) but yes if it already is English or if that doesn't work it's a glitch in the game so contact CS #how-to-contact-cs (remember you have until October to submit so you gave plenty of time to talk to them about it)

[worldly cipher]

ISP is always a thing

If it's on Hoyo's side they would make an announcement and apologems

Man I miss Hoyo giving apologems

"Oh a bug" heres 60-100cyrstal

"Oh you don't own the valk that has the bug" heres 60-100 apologems

[stoic reef]

If you want to know why exactly most of the connection issues aren't on hoyos end and why they randomly get fixed you can read this explanation I made detailing it out #🔌technical-help message

[solar zinc]

ima try contacting cs because my I only speak english and my device is set to english

[solar zinc]

near the end of the vid you can see me clicking the button

[stoic reef]

Then yeah is game bug, all the stuff you tried the other day and today would have fixed it but try not to stress over it too hard, CS usually reply within 1-3 days and you have like over a month to submit

[stoic reef]

I like the censor there

[worldly cipher]

Hmmm does clearing cache will do Luna?

[stoic reef]

Nice job

[stoic reef]

Maybe? It's in the realm of try everything stuff but I thought they already tried that still waking up

If you haven't you can try clearing the game cache. On Android it's in the app settings >honkai > clear cache. On windows it's #🔌technical-help message

Unknown if it'll work and it will make you log in again (gets rid of the saved login iirc) but if you want to give it a whirl while you wait you can try that @solar zinc

[cosmic lion]

just to be sure, check if everything is filled (country, city, address, zip code, phone number, etc.)
it could be that after you press a key the game moved the mouse and didn't fill something or click somewhere else
but yeah if nothing more works contact cs #how-to-contact-cs

[solar zinc]

ill be contacting cs

[stoic reef]

Good luck I hope they can fix it soon

[cosmic lion]

just to be sure did you already fill the things below the address here, right? because looks like you are only filling the form until there on the video and iirc the phone number was the last thing to fill

[ripe nymph]

do u really fill up your address?

[solar zinc]

Ive included my address, state, city, zipcode and phone number

[ripe nymph]

Why the video showing some kind of words of "...your address" there?

I don't think your information has been fully inserted.

[solar zinc]

when you click that, it takes you to that page

[cosmic lion]

yeah that only update when is submitted

[ripe nymph]

I guess this is something issuing with the limitation of the artbooks where the system maybe already closed for those who been late in submitting their information for the artbooks that numbered at 25k. Maybe MHY set wrongly by denying user to submit any further data once the artbook reached the limit and maybe 25k captains already submitted their info, but u are late? I think u should try contact the CS already.

[stoic reef]

The artbook submission deadline is October so that isnt it (plus we'd get other captains in here complaining if it was broken like that for everyone)

[cosmic lion]

is not possible, the only way to get to that page is to get the book and claim it and on NA there are still ~1500
and yeah like luna said, the deadline is not over yet

@stoic reef did you claim the book/fill the from?

[ripe nymph]

then my thought is wrong XD

I just try share what I thought

Try use the short record to show to the CS/ai-chan immediately.

[stoic reef]

Yup I did, it's a little different then last year's, one thing different is that it doesn't show your zip code after submitting but it is there, just doesn't show in the address box

[ripe nymph]

Good records there.

[cosmic lion]

i could be wrong, but didn't the form make you fill a captcha before send it?

[stoic reef]

On PC it didn't (for the address pop-up). I remember opening it and closing it several times to triple check that the zip code was there and correct and it didn't

I can't remember if they're was a captcha for the final submit but I don't think they're was (or at least I don't remember it)

[cosmic lion]

I have a vague memory of solving one before it was considered "complete", so I thought maybe that wasn't loading for vick

but you know, memory is not always very reliable

[stoic reef]

I mean mine isn't either but I'm pretty sure it wasn't for the address pop-up at the least lol

But my memory isn't perfect either

[ripe nymph]

the record can show u are not filling up the address at all...

[solar zinc]

wdym ?

[ripe nymph]

if u didn't enter your information, then how do u want to SUBMIT?

[solar zinc]

i enterede in my info on the address pop up

when i clicked submit

it wouldnt let me

how can i fill out the address if its only leading me to that pop up

[ripe nymph]

yea, that pop-up of fill form is your filling form

[solar zinc]

literally right here if im not mistaken

[stoic reef]

No you're right, you tap on enter your address, that pop-up happens and you fill out all the fields in it and then click submit

[ripe nymph]

u must key in all your information and never leave any field empty

[solar zinc]

ive did that and told you multiple times

[ripe nymph]

but your video show all are empty?

[stoic reef]

They just were showing that it was popping up the right pop-up and didn't want to show then filling it their personal details and doxx themselves

That's why the first video had the big censor over it (which is still funny to me, like you win! nothing kekeke, steal my info somewhere else lol

[solar zinc]

^

[ripe nymph]

sry for that. I think this is something private to has contact with the CS as u need to remove the censorship (you win image) of the video and show to CS, not pubilc.

GL for that, hope can be resolved

[stoic reef]

The reason the first video had a "fill your address" behind the box was because on bigger resolution screens the address form popup doesn't cover the whole screen so you see that part off on the side

[ripe nymph]

while u want to fill the form, try read all the rules needed to fill the form, maybe your address line is too long already (over limit), that's why can't press SUBMIT

If you have a long address line, u should separate both into 2 lines there

[stoic reef]

their address does need to be correct though, if their street address is over the length limit then CS would need to manually correct that

[ripe nymph]

doesn't make sense if home address is too long because the city, state, country/region should be separated from the "home address"

[stoic reef]

yes it should be seperate but some street addresses are very long and if you had to add an apartment number to something to that too it could go over 35 characters

rare but it could happen. They probably put the character limit so most captains would be unable to fill out their entire address again in the street address and mess up the form

but there are some very long named streets

like for instance WHITEHORSE HAMILTON SQUARE RD (fake street name that is close to another one that is the same length) is 33 characters long and not even the longest i've heard of

[ripe nymph]

I don't think will be so long if country + postal code are there already. If the address info has country, then the International Couriers will know to go which region/country. Within the country/region then can start to separate by sorting with postal code to which area ady. After that, home address (city/state can be optional actually, not sensitive info)

[stoic reef]

but yeah if that is the issue then CS would have to manually add that to their shipping info anyways

[ripe nymph]

best i think they should increase the limit to 100 characters, easy?

[stoic reef]

it would work but cause other problems, if they did that then a lot of users would fill out all the boxes then retype everything in the street address field and their address on the shipping label would be street name, city, province, country, zipcode, city, province, zipcode and unless they manually checked the shipping labels it would go undetected and fail in shipping

[ripe nymph]

just JK but i mean to extend the limit of chars actually

[stoic reef]

40 might be better imo but yeah thats probably not whats causing the issue with vick since most street addresses are under 35 characters

[ripe nymph]

Good video for @solar zinc , as it can show how ppl filling the address without issue to the "submit" button ; https://www.youtube.com/watch?v=rqCNObrbpsQ

[solar zinc]

oh it seems you were right I didnt fill the entirety of my info in

it wouldnt let me scroll down

that was the problem

its filled in now
yay'

[ripe nymph]

u didn't scroll down till the very bottom to fill up everything, is it? that's why u miss something

Glad to hear u did it 🙂

Now is time to wait for the book ^^

[silver urchin]

congrats tho

[solar zinc]

feels good getting that hot summer gift

[vital hinge]

guys if i log in a new device wil honkai ask for a email code to let me login?

[stoic reef]

yes

or at least its supposed to (doesnt always but it should)

[vital hinge]

ok ty

ok so it did ask for a code, but what happens is that my email was hacked, what do i do now?

[lost venture]

Well both Google and #how-to-contact-cs using a new email

Assuming you are using gmail

[lost venture]

pin 6

.

however pin 1 could be an issue

if pin 6 does not work, do pin 1 and contact isp

[odd wedge]

I think that's resolved, or at least wouldn't be as frequent now that miHoYo is aware of that. Plus that only affected EU server I think.

[lost venture]

oh?

[burnt cove]

i've been stuck here for 10 minutes

[odd wedge]

#🔌technical-help message

[burnt cove]

oh thanks

[worldly cipher]

The 2060 has 8pin right?

I'm currently checking my PSU (Darkflash G500) if I have the right pin for it

@stoic reef @strong thistle

[stoic reef]

It depends on the model and manufacturer really. Most have 6+2 pin so 8 pin but some have both that and another 6 pin and others only have the 8 pin

Most common would be 8 pin but even if it has 8 and 6 pin that PSU would cover it (unless your using the other 8 pin for something else in pcie)

[worldly cipher]

I see anyway good to know that I have a pcie cable

Some said some PSU don't have those

[stoic reef]

Any modern one should tbh. Pcie is standard these days

[worldly cipher]

Oh yeah is it true that I need to sign up an account in Nvidia

Man I'll just convert to Radeon then

[worldly cipher]

Oh yeah imagine of the GPU having 2x8 pin while I only have 8 in total

I've done some research and it's that I can use the 1660S full power while using a 3200g
Rather than the 2060

Tho 2060 is a bargain if I want to upgrade in the future

[stoic reef]

You will if you want to use GeForce experience. But the cab manually update without all that. And that PSU has 2 6+2 (8) connectors so it would handle any variant of the 2060 as long as it has the watt requirements and all that

[worldly cipher]

I'm also suprised that the 2060 has lower bottlenecks than the 1660s (I used a bottleneck converter )

[soft vine]

I sometimes get this window when opening bh3.exe
Is there a specific way of opening this?

[worldly cipher]

Back in the days I really thought I need to manually update the gpu drivers (Just like installing a windows via USB) ..... yeah I didn't know GPU has stable version already installed (outdated) I just need to update them I'm dumb

[worldly cipher]

Iirc it's Alt + Enter

[soft vine]

ty

[stoic reef]

If it's not alt enter it might be shift + click launch in the launcher

I forget which it is

[stoic reef]

Ah yeah well it used to be like that I think but yeah their firmware comes with an old but stable driver for Windows (if windows doesn't already have it for the most popular ones)

[worldly cipher]

Also I'm confused so if the GPU has 2x8 pin and I only have 1 8pin in the PSU then I should get a refund then

Yeah this is my life of not experiencing of having a GPU

[stoic reef]

The psu you showed a picture of though has 2 8 pin connectors

And if you don't have the GPU yet you can look to what kind of connectors it needs

[worldly cipher]

Well I only have 1 cuz the other one is to power up the mobo

[stoic reef]

Ah, then yeah like I said it's common to only have the 1 8 pin so just double check

But if you already got one that's 2x8 pin then in sure you can return it. Most stores let you do that kind of thing

[worldly cipher]

I'm sure the one 8 pin is attach to the ATX_12v

So I'm only left with one 8pin

[stoic reef]

Well a lot of 2060s only need 1 (also a little weird that your mobo doesn't use a 24 pin but oh well)

[worldly cipher]

It's a A320m

Oh wait wdym by 24 pin it's 24 pin near the RAM tho

[stoic reef]

Oh yeah I didn't see that (kinda busy rn )

[worldly cipher]

Goodluck to whatever what you doing tho

[lost venture]

not sure if its 6 or 8 but it should have 6+2 or 8 or both since most ones made in the last like what 10 years should have those as standard

even with ketchup and mustard cables

dont think a 2060 needs more than 8 pins

that bitch aint that power hungry, even a 1660s is like 6 or 8 it aint that much more powerful enough to use that much

[worldly cipher]

I see

Good to know I only need 1 cuz if I need more than a 1x8 then damn .......

I'm not at good cable management

[lost venture]

i think its the 2070 or 2080 that starts to need dual pins for power

dual 8 i think its 3070

not entirely sure but I do know thats around the area where they need more power

[worldly cipher]

How many monitor slots does the 2060 has?

[lost venture]

output?

[worldly cipher]

Yep

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4 i believe

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Oh speaking of power

1660s and 2060 has almost the same power damn .... it's just that the 2060 has Ray Tracing

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5 if u count vr

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Oh yeah imagine me upgrading to a GPU and my monitor is only 60hz

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a quick google search shows 1 dvi, 1 hdmi n 2 dp

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and the usb c for vr

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imejin getting a card that can do 144 1080 when you are only running 60

been thinking of switching to oled but idk much if its worth it over ips once i do buy my desktop

thena gain i went to ips then tn rn, idk tbh

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Budget

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better than getting a 700$ cpu instead of upgrading your shit evenly

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Anyway back then I think that having 60hz monitor will lock you on all games to 60fps even if you have a high end card

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well not entirely

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I'm upgrading my piece evenly

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you can run uncap

it does reduce input lag but ofc native support is way better , tried it first hand and its quite nice

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The reason why I'm prio GPU cuz of Honkai

Can't even get past 50fps in newer maps ngl

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tho some experience smearing and tearing but i dont really notice it that much idk if its my eyes are that bad or something