🔌technical-help

[stoic reef]

i gotcha, how much ram do you have?

[willow falcon]

I hope it's not 4GB

[stoic reef]

same

[spice raven]

Hmm
Ok then

[livid cliff]

How to solve this issue

[willow falcon]

Samsung Galaxy?

[livid cliff]

Xiaomi

Redmi 9c

[stoic reef]

and you already tried reinstalling right?

[lusty peak]

yup :')

[stoic reef]

hmm, cuz its crashing because its trying to reserve... 18446744069.2 GB of ram which sounds like a broken installation

have you tried verifying the game files?

[lusty peak]

what dooes that meaaaaan 💀😭

[lusty peak]

yesss

[stoic reef]

[lusty peak]

on steam ye

[willow falcon]

Report to CS with that file via email #how-to-contact-cs
Describe your situation (source of installing, PC specs, when did this happen)

[stoic reef]

[lusty peak]

alrghty !! Thank you :DD

[willow falcon]

Try this APK
https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/galobalapk/default

[stoic reef]

old PowerVR graphics

[livid cliff]

Ty

Will this get patched

Like the playstore issue

[willow falcon]

we hope so

[stoic reef]

I assumed it wouldnt since it looked like they updated the minimum spec's and the phones that were too old/potato wont get installed since they cant run the modern content but it would be nice to let people at least install the game

[lusty peak]

what should the subject be by the way?

[willow falcon]

"Game crash" should be enough

[silver urchin]

got it, thank you

[lusty peak]

when I send my device specs, which parts should I share? :')

sorry for the many questions

[strong thistle]

[stoic reef]

give them your CPU model (can be found in task manager) and the amount of ram you have

and what version of windows you're running

[strong thistle]

1.Press Windows Key + R in your keyboard
2.type dxdiag and send the screenshots of System , Display and Display 2 or Render (if its exists)

[stoic reef]

the gpu and driver version is in their output file tho

[strong thistle]

#🔌technical-help message

||the drivers date is 2020 ||

[stoic reef]

well yeah but since the crash was due to the game trying to reserve about 184 billion GB of memory i dont think thats teh cause. but yeah those should be updated as part of house keeping

[strong thistle]

184 billion Gigabytes ?

[stoic reef]

"Could not get memory for large allocation 18446744069229799503B!
Could not allocate memory: System out of memory!"

[strong thistle]

[lusty peak]

thank you so so so so much ;DD

i hope I get to play again ashfkjdg

[stoic reef]

should be able to soon hopefully. oh and do make sure you tell them that you've reinstalled twice and verified game files in steam multiple times

[strong thistle]

https://www.nvidia.com/Download/driverResults.aspx/206792/en-us/
that is the last Nvidia drivers for GTX 660

[stoic reef]

i assume that cant be caused by GPU drivers but i could be wrong

[stoic reef]

^ please install that, your computer will thank you

[strong thistle]

how about the Windows ?

[stoic reef]

not actually sure on that

[stoic reef]

also please make sure your windows is up to date

[livid cliff]

It didnt work @willow falcon

[round sonnet]

has anyone encountered a problem with the HI3 PC launcher?
I can't open the game or update the launcher. I tried to repair it but the launcher doesn't detect any problem.

[strong thistle]

#🔌technical-help message

[willow falcon]

Report it via email #how-to-contact-cs
Describe your smartphone model and that screenshot #🔌technical-help message

[willow falcon]

I can suggest a 3-rd party launcher
https://github.com/BuIlDaLiBlE/BetterHI3Launcher/releases

[round sonnet]

i tried

[azure acorn]

is something wrong with epic games rn?

[stoic reef]

not that im aware of, whats up?

[azure acorn]

game wont start

[dreamy maple]

this is the 3rd time it appears, last update it was the same. What do I do?

[azure acorn]

i just followed a fix i found online and its working now

[azure acorn]

you have enough storage space?

[stoic reef]

thats not what that error means really

[dreamy maple]

roughly 680GB XD

last update I had to retry a few times though idk whats the case now

[stoic reef]

can you click check details and send a screenshot?

[dreamy maple]

I retried again ill do if it appears again

[willow falcon]

rip try to restart router, then run the launcher

[dreamy maple]

for now its veryfying

it worked on the 4th time after trying again lmao, good lauchner

[stoic reef]

tbh if its like 90% of those errors its an internet related connection issue that was the problem, i was just verifying that but since its now working it makes sense that it was a connection issue that became stable enough to do the verifying.

[dreamy maple]

yeah maybe thats the case my internet tends to disconnect (though it was working properly when i was doing the update)

[stoic reef]

yeah that was probably it, though due to how the internet works you can have everythign else be working fine and still get connection issues to one specific thing like honkai for instance

[dreamy maple]

Yeah especially in game it sometimes tends to disconnect even though the internet is fine TT

best example XD

[stoic reef]

yeah either your ISP or someone in between you and honkai servers is being unstable is what it usually is

if it gets worse or you cant get around it then i recommend just makeing a free account with protonVPN and connecting to the USA country. that almost always clears it up (as long as the issue isnt being cause as close to home as your own ISP)

[dreamy maple]

Im also running issues with voicelines and music etc, they seem like they're broken (it also repaired last patch after few days)

[stoic reef]

sounds like a corrupted audio file download issue which makes sense with your frequent connection issues, probably repaired it properly last patch if i had to guess

[dreamy maple]

my friend also has this issue even though her connection is just fine TT

[stoic reef]

i mean if you scroll up a bit you'll see that every patch theres tons of download issues from people with fine connections normally. just sometimes downloads dont download right but if they delete and redownload the audio assets (red repair icon at the login screen) and that doesnt fix it then they should contact customer support #how-to-contact-cs

[radiant seal]

do we need to do something to be able to use a controller? i connected one and it doesnt seem to bw working. i tried on other games and it was working

[chilly linden]

How can I sign up for the beta? Are enrolls a permanent thing or they come around once in a while?

[willow falcon]

Follow the in-game news. 1-2 weeks after the patch release, there may be news about recruiting testers.

[round sonnet]

help i still cant connect to hoyo server

[willow falcon]

Restarting the router doesn't help?

[round sonnet]

yeah

[chilly linden]

Thank you!

[round sonnet]

is it more of to the server?

it used to work before the update

[willow falcon]

ISP issue

[round sonnet]

ISP?

[willow falcon]

Internet Service Provider

You can:
Call to your ISP to restart your internet
or/and
Send email to CS #how-to-contact-cs (need to describe your current location and ISP full name)

[willow falcon]

btw, is this a Wi-Fi or Wire connection?

I have met with cases when the launcher did not work over Wi-Fi, but it worked fine with a wired connection.

[round sonnet]

it's wifi

it had an issue a few days ago before it was fixed

also what does this mean

[willow falcon]

Error code for devs/Customer Support

[round sonnet]

thanks for the help, i'll try to contact the CS

and hope it would get fixed later

[fathom storm]

can someone help me with the long loading issues?

hk after update got delay loading into everything and it take long time to get in what i want in game

[lunar gust]

pls contact CS and attach as much as info as possible (screenshots, etc)

#how-to-contact-cs

[radiant seal]

do we need to do something to be able to use a controller? i connected one and it doesnt seem to bw working. i tried on other games and it was working

[stoic reef]

what kind of controller is it?

[radiant seal]

its just some cheap usb one, i bought it to see if i like playing with controllers

[stoic reef]

I mean is it a switch style or like xbox or playstation style? or is it super generic and none of those?

[livid cliff]

The android one isnt even working

[radiant seal]

the super generic one

[stoic reef]

isnt coming? nvm, whats the error, application not installed?

[livid cliff]

Glb

[livid cliff]

Typo

The global isn't working

[stoic reef]

try this then https://discordapp.com/channels/418652140454674432/427673685026013184/1071870539464986674

[stoic reef]

yeah thats been happening to users on A13's not even manual download works to install the app. you can try customer support but its the same reason why google play isnt letting you isntall the app. #how-to-contact-cs

[low owl]

Update to my Google Account issue:
CS wont refund the Gift Card Value to me so it now is locked on the wrong Account.

How can I change the Google Account used with the Hoyoverse Games to the one which has Access to the Gift Card money?

[plucky oasis]

Is there any reason the Asia server isn’t available here? 😔

[slow patio]

Can someone help me? I'm SEA server player but i downloaded GLB client and now my the game switches server to GLB. How to fix it?

[strong thistle]

#🔌technical-help message

if you are using Windows , You can download the Collapse Launcher to Convert your Global versions to SEA versions
if you are in Android / IOS , you have to reinstall the correct versions of the game

[strong thistle]

SEA server have their own seperate Client

[plucky oasis]

💀rip hell no mobile player here

Ty though 😔

[ashen bridge]

i cannot update game

[ancient wind]

am i the only one that's missing some audio VOs in PC client?

[strong thistle]

#🔌technical-help message

[stoic reef]

which VO's exactly?

[ashen bridge]

ok 3q bro

[stoic reef]

you can go to account.hoyoverse.com and unlink your google account from that hoyoverse account, then log into the game on mobile and link the right google account in game

[ancient wind]

so far i can only hear like HoV's victory pose line and VK's switch in line

[low owl]

Thank you very much

[ancient wind]

besides that i don't hear any lines in combat nor on bridge

i made sure i downloaded everything

[stoic reef]

if those are the only audio you can hear then log out the of the game and click on the red repair icon in the bottom left and check/validate downloaded assets. worst case you can delete them and restart the game to redownload those but if its still happening after that then contact customer support #how-to-contact-cs

[slow patio]

It's work? because i don't have ane copy of client and it already installed

[strong thistle]

if you are using Windows , You can download the Collapse Launcher to Convert your Global versions to SEA versions
if you are in Android / IOS , you have to uninstall and reinstall the correct versions of the game

[ancient wind]

ok just restarting the game worked, that was weird

[low owl]

Tells me its not linked but still defaults to the other Account when I start the game. What must I do in this case?

[ancient wind]

thanks

[stoic reef]

wrong hoyoverse account, do you normally use your google account to log into the game?

[low owl]

I do not think so, no.
I only have one Hoyoverse Account and I always use Crossplay Feature as I also play on PC.
And I definitly log into my Account via my Hoyopass Email on PC

If I bind one Google Account to this Hoyo Account, is it possible that that would force the game to Accept the other one for payments?

[stoic reef]

so you use your email to log in and then i guess you tried to use google play to pay in the top up instead of credit card and then used your google play account that isnt linked to any hoyoverse account right?

er wait. your issue is that you already spent the money for crystals/b chips/whatever but on the wrong honkai account right?

[low owl]

Roughly, yes
When I want to pay, it defaults to the Account without the Gift Budget and I can't change the Account selected in they payment popup

[warped tundra]

such a problem after the patch where I don’t go, eternal loading after the battle as if there is no Internet, although it works fine everywhere except for this game. Does anyone know what the problem is

[low owl]

No

It's Gift Money on my Google Account which I want to use for Top Up

But the payment always defaults to my Main Google Account but the money is on my Secondary Google Account

[stoic reef]

and the money is still on your secondary google account right? you havent accidentally spent it on anything?

[stoic reef]

yup its a connection issue, (i know everythign else is working fine, its just a connectoin issue with honkai servers only for your ISP) try the stuff in this pin to fix it temporarily https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

[stoic reef]

if the money is still not spent on your secondary google account doesnt the payment portal have an option to switch between google play accounts?

[low owl]

Not that I can find, no

[stoic reef]

hmm, let me update my mobile version and double check because i could have sworn that was an option

[low owl]

Thank you very much for your kind help

[stoic reef]

np~

[warped tundra]

it was worth rebooting the router and I booted up, let's see how it works

[verbal granite]

help i actually alread downloaded and the process is at 100 then suddenly the launcher crashed and it downloaded again from 0

[stoic reef]

hope it works, if not then try the other stuff

[stoic reef]

it restarted due to a corrupt download caused by a connection issue, please try the steps in here (try mirror 2 or 3 first) https://discordapp.com/channels/418652140454674432/427673685026013184/1123996093651370125

[cosmic lion]

Probably you didn't see the answer I give you before, but you need to download the game with the Google account that has the funds, that is the only way that Google play will show the payment methods of that account

[low owl]

Ah, thank you I indeed must have missed that

[stoic reef]

ah yep my bad i just tried and it didnt have another option. i was thinking of something else. you can do what iho said that'll work

[quartz igloo]

help please after verification it come to this

[stoic reef]

this might be my tired brain, but wouldnt also logging out of the google account on the device so the 2nd google account is the only one logged in work too?

[stoic reef]

please try the steps in here (try mirror 2 or 3 first) https://discordapp.com/channels/418652140454674432/427673685026013184/1123996093651370125

[quartz igloo]

if its sitll cant?

[stoic reef]

it redownloaded all 11Gb that fast? dang you got some good internet

[quartz igloo]

no, just asking

[stoic reef]

oh, well it works about 95% of the time

[quartz igloo]

cause i try it for couple of time like yesterday and it cant

[stoic reef]

but if it doesnt work then you can try the connection issue pin https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302 or try one of the community launchers in the 2nd pin

[quartz igloo]

okay then

[cosmic lion]

Tbh that work but depend of the device, there are still some devices that when you delete the account it's like you delete the "users" so byebye all apps installed, so I don't recommended to everyone

[stoic reef]

true, rude inconsistant android developers

[low owl]

Update:
Logging the Main Account out worked

It forced Honkai to use the second one per Default

Thank both of you again for your kind help

[cosmic lion]

[stoic reef]

noice

[cosmic lion]

The good thing is that now looks like many are following the same direction, but there are still users with old android ver. (e.g me ) so better give the safe option

[stoic reef]

that is true, your way will work no matter the device

[grizzled gazelle]

drive link not working

[stoic reef]

is it refusing to download? or how is it notworking

*not working

[grizzled gazelle]

its says max download done

[stoic reef]

this?

[grizzled gazelle]

no

[stoic reef]

oh wait i know what you're talking about

google drive has a daily download limit, try teh mediafire link

[grizzled gazelle]

ok, the first link speed dropped after 1 gb download

[stoic reef]

mediafire does that but it should still complete successfully

[cosmic lion]

~~ I ask CS if they had an update mobile specs list... I got the same one that still list the iphone 6 ~~

Well I tried

[stoic reef]

rip, i mean in CS's defense thats the most up to date list they have. the dev team is the ones that have to test on a wide variety of devices and come up with a new minimum requirements

[cosmic lion]

Yeah I know, still sucks for them because they are going to get many request asking about devices that now are incompatible

[livid cliff]

How long does it take for a respond just asking

[cosmic lion]

Most of the time 1-2 days, but keep in mind the timezone differences

[gilded talon]

Is #glb-current-events supposed to show like

All the current in-game events and patch updates?

Because if so it doesnt seem to accurately reflect that?

Im a bit confused

[stoic reef]

its for discord/submission style events

[gilded talon]

Is there a channel I can follow to get just the event/patch updates? The other mihoyo discords have that

But here there just seems to be the twitter feed, wich clutters the information a bit

[gilded talon]

ty for answering

[stoic reef]

as far as im aware its just the twitter feed

[gilded talon]

Seeing tweets with fanart can be fun but id also like a place where I can more clearly/easily keep up with where the game is currently at

[stoic reef]

well you can ask for it in #discord-feedback

[gilded talon]

(bc this idiot is playing all the mhy games and keeping up with 3-4 different patch cycles is a pain so plz add a channel like that)

Oke will do

[cosmic lion]

Well if what you want is like date of events like from when they start-end, you can always find a calendar on the pins of #🔮cn-gameplay-discussion (Spoiler warning) where most of the estimated dates for the other servers are close enough

[tidal scarab]

my sound effects and valk dialoges and bgm is not working

I am only hearing attacks sound

[normal kestrel]

in short, i tried to download the new version, it was unzipping the files then it said it didn't have enough space, after that i deleted something to clear space, and it became like this

what do i do now?

[tidal scarab]

it must me network issue

check your net

[normal kestrel]

am connected

[tidal scarab]

it always shows up for me when there is a net issue

[normal kestrel]

i can still acces websites, talk here, and activate videos on yt tho?

[tidal scarab]

try changing network

[normal kestrel]

activated hotspot on my phone and connected

still the same

🥲

[tidal scarab]

try reopening the launcher

[normal kestrel]

tried a second ago

still the same

[tidal scarab]

it should be network

[normal kestrel]

idk, i don't think it is that

it happened when i cleared space while it was unzipping files cause it said no space

[tidal scarab]

<@&421210366132092929> what can it be?

[lunar gust]

why ping the entire mod team

[raven musk]

[tidal scarab]

why not

[lunar gust]

is there an emergency?

I don't see one

[normal kestrel]

it reached the part where it is unzipping, and i barely had around 50 mb left, it said i didn't have enough space, so cleared, and this is how it became

[tidal scarab]

I don't know who to ask

[lunar gust]

you could use #contact-mod

but tech issues are not related to mods in any way

[tidal scarab]

ok

[lunar gust]

so you'd get sent here

[normal kestrel]

hoyo staff?

[tidal scarab]

no they are Dc mods

[lunar gust]

no

you could contact CS

[tidal scarab]

@willow falcon do you know what happened here?

[lunar gust]

that's the most appropriate place

this channel being number two

[normal kestrel]

welp, ig imma try and uninstall and reinstall the game, will take hours ig

[tidal scarab]

wait a sec

[lunar gust]

regarding the issue, you could try using one of the third party launchers (see pins)

[normal kestrel]

idk, i heared customer service at hoyo wasn't good, no? and i will need to call them or something...no...?

[lunar gust]

no and no

[normal kestrel]

oh

good....

[lunar gust]

they are the best people to help and you can just send an email

#how-to-contact-cs

[tidal scarab]

I even forgot my problem

[normal kestrel]

btw, how long does it usually take to get an answer?

[tidal scarab]

can anyone help me get my sound back?

[lunar gust]

usually within 2 working days

[cosmic lion]

in short, while the file was downloading you got a connection issue and corrupted the download, you need to download the update again

[willow falcon]

Launcher issue.
He can choose:

1. Delete BH3_v6.7.0_724d9675de4e.7z_tmp from game folder \Honkai Impact 3rd global\Games\ then download archive again. But there is no guarantee that the next attempt will be successful
2. Use a 3-rd party launcher https://github.com/BuIlDaLiBlE/BetterHI3Launcher/releases

[normal kestrel]

but the problem is, it doesn't let it download even

[cosmic lion]

follow what Art said before

[normal kestrel]

what about the file that is already downloaded? is it still on my pc?

[tidal scarab]

@normal kestrel here try this

[willow falcon]

Check game folder. Default path is C:\Program Files\Honkai Impact 3 sea\Games\BH3_v6.7.0_724d9675de4e.7z

[tidal scarab]

@willow falcon can you help me with this?

[cosmic lion]

if you go with the option one, follow this #🔌technical-help message @normal kestrel

[lunar gust]

try restarting game/PC first?

also check sound settings just in case

not just in-game but in Windows as well

[normal kestrel]

btw, will just deleting and reinstalling give same results?

[stoic reef]

also try repairing game assets via the red repair tool at the login screen, if needed just delete and then restart game to redownload audio

[willow falcon]

I have a few assumptions:

• The game client has been running for too long and cannot allocate memory for sounds
• Something is wrong with the SoundFX archive. Reinstall the game or try a repair function in BetterHI3Launcher https://github.com/BuIlDaLiBlE/BetterHI3Launcher/releases

[stoic reef]

but in regards to getting help in here. be patient. we're all volunteers in here and i was in the bathroom

[lunar gust]

@tidal scarab in summary, do this:

1. restart game, then PC
2. check sound settings
3. try repairing game in the launcher
4. try repairing game with red button in-game (on login screen)
5. reinstall audio drivers (go to your PC manufacturer website for them)

[cosmic lion]

lol same here

[tidal scarab]

ok let me try this and that

[tidal scarab]

ok first one must be the one

[stoic reef]

Mhmm, about to go to bed but good luck y'all

[loud patrol]

I cant download the new update. After done it reset all the thing

[cosmic lion]

PC?

[loud patrol]

Yeah

And I have to download all the thing again

and It keep reset to nothing

[cosmic lion]

probably a corrupted download, check this #🔌technical-help message

or you can use a custom launcher to download (check the 2nd pin 📌 )

[loud patrol]

I will try what I see

[tidal scarab]

thanks it is fixed now @willow falcon

[lunar gust]

yay! what exactly fixed it just for reference?

[tidal scarab]

restart

[tidal scarab]

[lunar gust]

if only everyone did that before calling for help we'd see way less reports

but ig not everyone thinks of that

[woeful onyx]

Does anyone know what region for the AppStore to download SEA servers?

[lunar gust]

most SEA countries like Singapore

[cosmic lion]

if you ask how to download the SEA ver. you need an Apple ID set to one country from there (e.g. Malaysia, Singapore, Philippines, Indonesia, Thailand)

keep in mind that Vietnam have their own ver. now, but idk what is the difference with sea appart of payment

well that is just geography, you can just google about SEA (Southeast Asia) and you will find it all of the countries
still keep in mind that on the game for the SEA server, they count Australia too
from the HI3 website: SEA Server: The server timezone is GMT+8. Recommended for players in Southeast Asia and Australia

[woeful onyx]

Nvm got it tysm 🙂

[verbal granite]

i already follow instruction download manual and move file to folder, should i press update now?

[lunar gust]

ye

[willow falcon]

[languid helm]

if you know your connection or storage is kinda oof, always do manual update

Suck at device and net like me?

• Do Manual update
• DL via Download Manager (Like JDownloader). Newer Chrome and Edge will take time because they scan the files inside it
• Delete [Game Folder]\BH3*_Data\StreamingAssets\Asb before overwrites all your Downloaded Package
• Unzip all with 7Zarchiver (install it first) overwrite all
• Run BH3*.exe <- depend of your server, the name may differ
  literally doing since V3.7 and works everytime

[cosmic lion]

you could try a custom launcher if you want (2nd pin)
collapse for example have delta-patch so you can download just the necesary files (good for users with slow connections)

[clever owl]

Hi i have a weird problem, since the update i can't claim the energy from the dorm also when i press the plus sign beside the energy nothing happen
I play on laptop

[verbal granite]

help i got stuck in this, the process stop working

[hexed zealot]

Help.
I was having difficulty with getting verification code on my current email
Which was stopping me from logging in on a new device.
So I contacted customer support through in games means.
And they gave me this to link a new email.
What should I do at this page.
Should I put my new email that I have to link or the existing one?

[cosmic lion]

it could be just the games bugging out, what did you already try? like restart the game, restart the pc, changing of connection...

[languid helm]

exiting one, that's the security question

[clever owl]

I tried all of this nothing works it is already the second day and nothing changed

[cosmic lion]

if the game stop at that location, looks like a connection issue, you could try this steps from the 6th pin 📌 : #🔌technical-help message
and just in case you can try to clear the cache (for pc: #🔌technical-help message )

[cosmic lion]

and the screen show when you try to play a stage and you dont have enough stamina?

[clever owl]

It doesn't

[cosmic lion]

first check if the problems is caused by the connection: #🔌technical-help message
then try the repair option of the game

PC: on the launcher ≡ button
PC/Mobile: on the elevator screen, button on the lower left corner
and if any of that work, contact CS ( #how-to-contact-cs ) and tell them about your issue and the things you already try

[sharp crystal]

How do you get the invite codes Crystals (idk where to ask help)

[cosmic lion]

Well the invites codes can only be use by a new or returnee users, and the owner of the code will only get the crystal after the captains that use the code finish some missions of the invitation screen

[sharp crystal]

Ohh ty

[clever owl]

No broken assests found 😔, i will try the vpn if not working i guess i will contact cs

[hexed zealot]

So does that mean I have to enter my current email which is linked to my main hi3 account right?
Sorry I am not very experienced in this kind of technical stuff

[cosmic lion]

The form says "select ** how you created your HoYoverse Account**..."
So you need to put what you used to create the account, if you use email, select that option an put the email that you used to create it

[hexed zealot]

Ahh I see.
Thank you.

[cosmic lion]

Remember to read carefully and answer with calm, if you make many mistakes the form it's going to be rejected and you will need to try again, if you don't know how to answer other question just come here again

[echo portal]

Hi I'm a mobile player and I started an Alt acc and played on it for some time and kinda abandoned my main one. When I logged back into my main tho, everything was restarted. I had lost all my progress in the game. I tried switching servers but I couldn't

[cosmic lion]

do you remember on what server was your account created? (SEA, GLB...)
and when was the last time you played with that account?

[echo portal]

If I remember correctly, it was prob abt 3 days ago? My hoyoverse acc says it was created on sea server.

[hexed zealot]

I have another question.
Do I have to put my in game uid or the hoyo lab one?

Because I was thinking of putting my in game Id

[cosmic lion]

so you see your account on the battle chronicles of HoYoLAB,
and are you login on the SEA ver of the game? (the app is called Honkai Impact 3, if the name says 3rd you got the GLB ver.)

[cosmic lion]

Looks like is asking for the UID of the game that you choose on the question before, still click on the ? and see if they give you more info

[hexed zealot]

Oh ok ty

[hexed zealot]

Um it’s telling me that my verification code has expired what do I now when I went to submit my form do I have to start over again?

[rough urchin]

there are supports in the network? have a question

[hexed zealot]

Oh right thank you my form got submitted.
And will get a email from them later.
Thank you for your help!
I am grateful.

[rough urchin]

Support. Help PLS

[void nexus]

Hello, I was playing Elysian Realm deep sequence and got to the end with HoO, I choose the Elysia boss and beat it, but when the slow mo thing happened after every fight, it would not end. The challenge would never finalize and I'd be stuck staring at my game with the buttons still clickable, but not able to do anything. Quitting the game, restarting the device, or reinstall did not help. Trying to resume the challenge makes me do the Elysia boss again and the same result happens. Any suggestions?

[cosmic lion]

NP, but tbh idk why they give you that form that is mostly to hacked/lost email/etc., unless the email that you account have now was another and you didnt know it

[clever owl]

I have the same problem in the idol event boss the wait never ends and if i restart the game i have to fight the boss again only to be stuck again 😂😂

[cosmic lion]

just write your question, if you ask for ask its going to take you more time to get the answer

[clever owl]

Unlimited bug update

[void nexus]

yeah its pretty annoying

[rough urchin]

I have a VERY long problem with the artbook that won last year...

[hexed zealot]

Honestly Idk too.
I contacted the cs through in game.
And explained my problem of not getting any email or verification codes form them when I try do anything with my current email.
And they gave me that link said to fill that form by July 1

[rough urchin]

I have a VERY long problem with the artbook that won last year...

[cosmic lion]

it could be that you are getting connection issues, on ER at the end of all stages the game need to connect to the server, check the 6th pin some ways to fix/bypass the issue #🔌technical-help message
if any of the steps works for you, then you need to contact CS ( #how-to-contact-cs ) and explain your issue

[cosmic lion]

be patient, you dont need to write the same msg every time, and you need to contact CS for issues with the artbook #how-to-contact-cs they are the only ones that can help you, in here we are just captains like you

[rough urchin]

the whole problem is that they write me something new every time.

[rough urchin]

The BIGGEST problem is that they sent it to the wrong address, they said that they would investigate it, and after all the hassle they say that "after the investigation, we realized that we were mistaken, you gave us a new address, but don't wait for the book, break off"

[hexed zealot]

One last think I want to ask.
Now that my form is submitted.
I will get a email saying that they have connected my account to the new email I provided right?
And with that new email I can access and log in my account right?

[bright dragon]

hello, who is the techician on duty? 😄

[cosmic lion]

tbh in the package i recive they put literally everything i write, so if you made the mistake don't expect much , they say to be carefull on the addres on the event page, email, the item where you put the info, and even in here mods put the info about how to write the address after they ask CS
but like i said before here there is no HYV staff so the only way to to talk is via CS

[cosmic lion]

it should be, idk how the process is like, but a friend got his account back doing a process like that one, and only have to do iirc was using the "forget password" so he can put a new one
but just be patient that the process can take some time, and when you get the email from them just follow the instrucctions

[hexed zealot]

Ah ok.
Tysm!

[cosmic lion]

well in here there is no "technician",we are just captains like you
but just write your question if we know the answer we will tell you

[bright dragon]

there was one time ago

its on server side, so unless you're part of the staff, you wont know

I wanted to know it can be fixed without uninstalling and installing the game again... but I may have to do that... :/

this problem started on this update

[cosmic lion]

but what is your problem, like you are getting connection issues on the launcher, in game, like a infinite loading, corrupted download, etc. there are many connections problems but most of the time is caused by the ISP of the users

[bright dragon]

sice the update, I cant enter the armada

or anyother part where I have to battle

and shows that circle animation

that it's "thinking"

when I click MA, it just stays there and can't get out

but

I can go into the dorm

and collect the freebies there

I don't have that problem on the phone

*since

[cosmic lion]

yeah is a connection issue, things like MA/ER/Abyss... need to "constantly" connect to the server compared to other "modes" of the game
and for what i understand the problem is just on the pc ver. did you already try the steps that are on the 6th pin 📌 of this channel?

[bright dragon]

the restart router?

[cosmic lion]

yeah, that is just 1 of 3 ways in that pin to fix/bypass that issue

[bright dragon]

can we change the name from #🔌technical-help to #technical-help🔌

its hard to find on the phone....

when you want to share something...

[bright dragon]

nope, changed dns as well and nothing

same problem

chcked firewall and AV

there

thats the phone one

anyways... I just deleted the game and will have to redownload all the 30 GB....

again

:/

do you happen to know the ip where the game connects to the server?

so I can ping and see if they blocked that ip at work

[cosmic lion]

on your phone are you using the same network or mobile data?

[bright dragon]

no

mobile data

the pc client is on a lan

but never had an Issue, can't give much detail but, I have all access to the network

so, never been an issue before

[cosmic lion]

then it could be just the ISP having problems itself or in the routing that is having with the server, because you said that you where able to play before
if that is the case its going to be "solve by itself" in some day - weeks

and tbh if is blocked you are not going to be able to move from the main menu

[bright dragon]

It started since I updated the game

I can download the game data

without any problem

[bright dragon]

I know, but sometimes something happens and the guys knowing about it, they might remember they "turned off" one switch and forgot to "turn it back on"

something like that happened back when haxxor came out

they changed something on the compression algorithm

and made a mess

almost nobody was able to play the game

so, I know "shit Happens", so it may be this time

[cosmic lion]

well the game use the same server on any ver. of the game, if you can access on the phone then is not the server is the device or the network
and like you said, when a problem on their side happen many users are going to be here

[bright dragon]

anyways... Im upgrading from windows 7 to windows 10 to see if that's part of the issue

if it was on my end, I wont pass from the welcome screen

or the hoyoverse screen (happened before too)

plus

This issue was very similiar to an issue they had at the beggining

on america server

(thats why Im on EU and not america server)

so, lets consider all possibilities 😄

[cosmic lion]

you could just try step 2 of the pin... use your phone usb tethering and check, but obviusly after you reinstall the game

[bright dragon]

I have access to another wifi, so Ill use that

mmh

[cosmic lion]

tbh most of the time is a problem with the ISP, like half of the questions that appear here are caused by that,
even i have 2 ISP and the "faster one" (still slow ) always give me connection related issues on the game so i never use it to play

[bright dragon]

forgot to use vpn...but for that I need to upgrade to windows 10 first

[cosmic lion]

well most vpn still have programs for w7/8 but idk if they are still a pain to set them like ~10 yrs ago

[bright dragon]

I have google one, its for win10 :/

it's painless now

😄

since Im paying for google one, vpn is included for both phones and pc's

[austere iron]

I use bluestacks normally to top-up since originally phone player. however, I see this update doesnt show compatibility anymore.

never downloaded the apk available, will it still work?

[bright dragon]

there's a new one on the official website

gameloop or somethning

(besides the pc client)

[austere iron]

ok ill check it out then ty

[cosmic lion]

do you play on win or mac?

[austere iron]

win

[cosmic lion]

why dont you use the google play pc ver. instead

is the PC ver, but it uses google play for top-up

[austere iron]

uh never heard of it... been using the pc client that was first introduce long ago while bluestacks for top-up lol

which version is that one called

[cosmic lion]

and there is on epic too, check this: #🔌technical-help message

[austere iron]

how do updates work for it?

just like normal client with preload or?

[austere iron]

oh seems to be the same thing, nice ty

[cosmic lion]

yeah is the same afaik, the only differences are the payment methods

[austere iron]

wait do i need to completely redownload. i just installed but nothing changed

[cosmic lion]

the only ver. that are different now are the steam and huawei store, those dont have HYV account but the updates are the same as the others

iirc you can use the same files, but the game will install some more files for the payment

[austere iron]

hmm ok maybe I just need to restart client then

[cosmic lion]

or probably you need to press the repair files in case one file need to be "replace" to be detected as a "google play ver."

[austere iron]

o wait i just saw this though. or is it referring to how my phone doesnt work (that was the reason I moved to PC completely later on)

[cosmic lion]

it could be that, because still show the install on windows

iirc you will know that is working because i think the game will ask you to "login on the store"

[sullen sail]

hi i'm having this issue and i have checked my storage and i have plenty of space does anyone know how to fix it i'm on the pc client

[cosmic lion]

its just a "default error" msg, click on check details

[sullen sail]

i did and it showed this i was just about to send lol

[austere iron]

hmm it didn't work. only got the regular hoyoverse login 😦

[cosmic lion]

after you installed the launcher did you click on repair files on that?

[austere iron]

yeah

ill try to just completely install from scratch maybe

[cosmic lion]

before that can you show me the config.ini of the game files

probably that is still from the "official launcher ver"

[austere iron]

this one?

[bright dragon]

google play pc version?= you mean gameloop emulator?

[austere iron]

gameloop emulator didnt download anything for me btw

[cosmic lion]

in short the game is having connection issues with the download
check if in the path show there you find that file, if that is the case delete it and try te download again

[bright dragon]

you need to get honkai from within the emu XD

[austere iron]

o

[cosmic lion]

not that is from the launcher, go to the "games folder" and where is the BH3 you will find another config ini

[cosmic lion]

strange, try to launch the game again

[austere iron]

so all i got was hoyoverse login, which was automatic

aw wait. it says my google acc isnt linked anymore when I visit on web

[cosmic lion]

for what i found looks like the sub_channel is wrong it should be 6 for google play

try to change it on both ini and check

[austere iron]

o. so should I try to change that then

ok

[sullen sail]

thanks that did the trick

[austere iron]

oh its denying me perms to change it. "see owner or ask admin"

ima try to just reinstall the game from scratch and see

[cosmic lion]

that could be the problem, first just try a pc restart and try to change it

if that dont work then yeah reinstall the game but via google play

[austere iron]

ok

Restarting didn't fix, but looks like fresh reinstall looks correct so far, at least with sub channel

Hoping it works this time 🤞

[cosmic lion]

probably was windows or the old ver. making problem to get the files modified

[stoic reef]

Ok caught up, it was busy today

[stoic reef]

It's it's in an admin protected folder iirc you have to run notepad as admin first and then open the file from inside of notepad. But I could be wrong I just woke up

[cosmic lion]

still strange, the files got the cps updated but not the sub_channel so was like a mix of the old files + new one, but not a full replace

[stoic reef]

True. Windows being windows

[empty juniper]

Hi,i am currently having issue with pc client error code 10014,are there any fix for this

[stoic reef]

so those listed files are corrupted downloads, what you'll need to do is go to your games installation folder then go to games/bh3_data/streaming assets/audio/generatedsoundbanks/windows and delete the files shown if they're there. then reopen the game and it'll try to redownload the missing files and probably show some more (the error message only shows a few at a time) so you might have to keep at it a few times

[empty juniper]

i couldnt locate any .wmv files

[stoic reef]

wait sorry wrong folder

its streaming assets/asb/pc

[empty juniper]

asb?

ah tyty

they are missing?

i am trying to locate but i couldnt find any .wmv that was listed on the error page

[stoic reef]

then just reopen the game and it'll attempt to redownload the missing ones. game should auto delete but its good to double check

[empty juniper]

bsod, and encountered same error

[stoic reef]

yup like i said it only shows a few at a time so you might have to do it a few times (the record was 24 files over 6 error messages iirc). idk why it bsod, might explain why it corrupted the download but if it bsod's again let me know what the error code says

[empty juniper]

it gave me a prompt and showed a folder with these file

[stoic reef]

can you also send your output log?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[stoic reef]

ok thats one of the shortest i've seen, it crashed before the game even initialized lol. does it crash again when you try to reopen the game?

[empty juniper]

yeah

oh it bsod

[stoic reef]

whats the bsod error code?

[empty juniper]

didnt catch the code

[stoic reef]

tbh the reason its bsod'ing is linked, it'll all probably become clear when i get that error code (hint you dont have to click anything on the bsod screen, it stays up until you click something)

[empty juniper]

it restarted immediately after i read the we will restart for you

[stoic reef]

ok thanks

one thing you can try is before opening the game, click the 3 lines next to launch and repair files in the launcher

[empty juniper]

game verified failed 3 time and this

[stoic reef]

ok so that explains a lot

[empty juniper]

bad pc?

[stoic reef]

sort of. i'll explain

windows was trying to read data from your hard drive but couldnt. its caused typically by hardware failure, driver problems, or a damaged page file. try the 5 things in here to see what the problem is, but this windows issue is whats causing the honkai to fail. i suspect its a problem with the hard drive so hopefully the first thing will work https://www.easeus.com/resource/kernel-data-inpage-error.html#:~:text=Kernel Data Inpage Error is,or a damaged page file.

[empty juniper]

my goodness

thank you so much

been having this issue for 2 days

rearranged ramsticks to run in single channel mode and it worked immediately

[stoic reef]

noice

well hopefully your problems end there, your ram will run slower but you have a lot so hopefully should be fine

[empty juniper]

i hope so,tysm bless your day

[austere iron]

tyyyyyyyyyyy. google play works now

[cosmic lion]

[main barn]

uh, anyone know what happen with Hi3 japanese ? i cant update to v6.7 till now, they didn't exist , just annouce v6.6 is the latest version not 6.7 ,,,

[cosmic lion]

wdym?, for what i can see, the last ver. is 6.7 on play store (Android/PC) JP / appstore JP

[main barn]

uh, actually i'm not in JP so i use emulator to paly ( BlueStacks , Nox Players ) , i usually play in BlueStacks before but that what i see

i usually use QooApp to update but the latest version is 6.6 also, tried to uninstall then download again but not work

[stoic reef]

sounds like whoever uploads the .apk's just hasnt updated it yet

[main barn]

sadge, i can't play since v6.7 update

[cosmic lion]

yeah dont spect from mirror sites / stores to get always the last ver.

and tbh that history of apks is missing v.6.3, v.5.#.#, ...

idk how reliable it is with updates

[main barn]

btw its apk pure

i usually update on QooApp and they always reslease on time but now

only v6.6

[strong thistle]

https://m.apkpure.com/jp/崩壊3rd/com.miHoYo.bh3rdJP

[main barn]

uh, let me try

not work sadge ...

[strong thistle]

is there any error message ?

[cosmic lion]

from what i heard apk pure app is really bad, you have better chances downloading from their website,
but yeah it could be that the emu is using a really old android ver(? iirc correctly that battery icon was from like android 8~7

tbh i cant see the imagen better

[strong thistle]

i just searched the Apkpure from the message earlier , didnt know it was bad

[cosmic lion]

from what i hear is just their app, i think show other ver. compared to the website + i think i full of ads inside and some pop-up / notifications ones

but people that have use it and tell me about it, stoped using that because of the first thing, they most of the time had to go to the website to download the apps updates

[strong thistle]

i see

[main barn]

uh, it's just annouce installation failed

[strong thistle]

mostlikely its from the old android versions

[main barn]

i used the latest ver of those so it not a chance...

[strong thistle]

Bluestacks Android 11 Beta ?

[main barn]

dont know what happened, i used to redownload the game during v6.5 but now

[main barn]

i think

[cosmic lion]

but the OS that you are using on the emu, for me looks like you are using 7 or 8

[main barn]

v6.7 supposed android 6.7 ig

oh, i use Noxplayer 7.0.5.8 ig

[main barn]

is that work?

[cosmic lion]

you can see the "settings app" on the emu that you were using before?

if you can enter and seach for the device or system info, in there you will see the OS ver.

[strong thistle]

last time i used bluestacks was the Android 9.0 Beta versions , you can try it

[strong thistle]

checked the release note of NoxPlayer 7.0.5.8 , its Android 7

[strong thistle]

https://appcenter-api.bignox.com/public/index.html#/android12?languageCode=en

if you want to update your NoxPlayer to Android 12

[cosmic lion]

my memory was right, i remember having that battery icon on my phone when HI3 released

[tidal bluff]

everytime i try to open honkai it immediately crashes and idk why

[stoic reef]

pc or mobile?

[tidal bluff]

pc

[stoic reef]

can you send your output log?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[tidal bluff]

is the output log a notepad file?

[quartz igloo]

tech assist can i ask something?
when should i start turn on the vpn?

[stoic reef]

yup it is

[stoic reef]

whenever you are experiencing connection issues. use it for the day when experiencing them but the next day just try normally first to see if it'll work without it

[main barn]

uh, thanks god, finally, it work @cosmic lion

[main barn]

it's been 2days not log in game

[stoic reef]

oh sorry, can you just drag and drop the notepad file in here so i can scroll through the whole thing?

[main barn]

[stoic reef]

thanks, give me a minute to read it over

oh that was all of it, they're usually 10 times bigger, im guessing it crashes before/around the elevator screen?

[tidal bluff]

yeah

[stoic reef]

so its crashing when trying to initialize the game so try clicking the three lines near the launch button and repair game files. if that doesnt work then you'll have to reinstall the game

[tidal bluff]

alright thank you

[stoic reef]

np :3

[cosmic lion]

update on the specs mail
they said that is been send the feedback to get a "new list" to the respective dept and that on the meanwhile just aim to the recommended specs from the post from sep 2022
( https://honkaiimpact3.hoyoverse.com/global/en-us/news/106535?cate=516&cateLabel=Updates )
now just hope that its take on consideration

[stoic reef]

yeah lets hope it doesnt end up in the low priority bin and never done

[strong thistle]

[strong thistle]

[cosmic lion]

or that in return we get the same steam recommended gpu specs from "The End Is Nigh"(?

@strong thistle@stoic reef

[main barn]

[cosmic lion]

now is my turn to , GL everyone

[stoic reef]

have a good one

[stoic reef]

[waxen viper]

hi anyone been experiencing this issue on windows 11? like after 6.7 update i get a lot of these loading

my windows 10 PC is ok though

[stoic reef]

are both your pc's connected to the same wifi?

[waxen viper]

yep

[stoic reef]

hmm, try restarting your router. that yellow circle means a connection issue basically. its trying to communicate to the server but cant

its possible your router is messing up the connection from your win11 pc

[dense oxide]

Anyone know what are the most demanding settings on PC? those settings that use a lot of resources for not that much graphical difference? trying to get stable 60fps at 4k

[stoic reef]

rendering accuracy is the most demanding

[dense oxide]

Ah thx, probably set that to very high and is probably screwing me.

[stoic reef]

oh yeah, even at 2k rendering accuracy set to very high requires like a 4070 or better to not lag iirc

[dense oxide]

I have a 6800XT but on full max settings, I get like 45-50 fps during HoT's ult for example

coming from a 1080p monitor with 100% fixed 60fps, its bothering me

[stoic reef]

yeah rendering accuracy set to very high is using 2.5 sampling. very good but hard to optimize and a huge drain on GPU power

[dense oxide]

oooh so thats what it was? why didnt they just set something like 50 to 150% like in Genshin

I would have thought that very high was 100%

[stoic reef]

oh yeah not quite, honkai doenst really do that kind of mentality though if it did then high would be like 100% and very high would be like 300% as far as usage goes

it just has a wide range of stuff and it does a decent job of auto detecting what will work for a smooth experience

[dense oxide]

it did set quite a few of my settings on low and with accuracy on high I can comfortably max everything else and stay at fixed 60, but better safe than sorry i guess

rn during HoT ult = 60 fps 47% gpu usage. Just changing accuracy to very high gives me 45-50 fps 100% usage xD

[sleek shuttle]

Just a question, is it okay to top up using a vpn? I have no choice but to use a vpn to play, but im not sure if its okay to top up using vpn.

[stoic reef]

yes cuz it samples every frame about 2 times more than before lol

[stoic reef]

yeah its fine

[sleek shuttle]

Okay thanks

[stoic reef]

np :3

[waxen viper]

@stoic reef hi the loading issue seems to persist. issue is only happening on my W11 PC. my W10 Desktop and smartphone connected to same network runs fine

[stoic reef]

yeah thats the weird part. you could try a test to really make sure if the issue is with your pc or your ISP (usually ISP's route all devices the same way but not always so its still possible) try the usa country in the VPN in this PIN (its free but good tbh so no issues with that). https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

just connect the VPN and then try the game and if its still happening then its definitely something weird with your PC and i'd contact customer support #how-to-contact-cs

[echo portal]

Hi I'm kinda new to this but how do you switch servers? I watched some videos yesterday but I can't switch the server. I'm switching the server because i came here yesterday to ask for help I'm on the global server how do I switch it?

[stoic reef]

if you've installed the global client at the login screen it'll have the server selection in the upper right corner

SEA client and steam versions dont have a server selection

[echo portal]

But I installed in Google play 🥲

[stoic reef]

is the app name honkai impact 3 or 3rd?

[echo portal]

Lemme check I'm hoyolab it says 3rd

It says 3

[stoic reef]

then yeah thats the SEA version. google play auto shows you the version based on where you live

if you really want the GLB version on your phone you'll have to manually install the APK from the 2nd pin

[echo portal]

To be honest I don't really know what version I want 😕 it's just that someone told me to switch the server because all my progress in the game was lost and they said that switching servers might have helped.

[stoic reef]

how much progress do you have on your "main" account?

[echo portal]

Well all my characters are gohn they've restarted everything

[stoic reef]

cuz using the global version would require you to uninstall the one you have, then downlaod and install from the APK link in the 2nd pin, and then every version update you'll have to download the APK again and run it to update the game

[stoic reef]

right cuz you started a new game account (1 game account per server basically) but did you have a lot of stuff on the global server?

[echo portal]

Assuming that my main acc was on the global server, yes.

So you can only start one acc per server?

[stoic reef]

yes, 1 account per server on a single hoyoverse account. and you cant migrate accounts to another server so if you wanna play the GLB version on your android then follow the stuff i said a couple of messages ago

[potent sleet]

happening on my phone

[echo portal]

I'm sorry but I don't really understand the apk thing 🥲

[potent sleet]

getting this on pc windows 10

[stoic reef]

thats a corrupt download. do this to fix it (try mirror 2 or 3 first) https://discordapp.com/channels/418652140454674432/427673685026013184/1123996093651370125

[tribal jackal]

Alright, so I bought back the crystals they took due to a panic refund, do I need to follow up with support or I should be good?

[potent sleet]

the loading is wack thoug, cant do anything, day 1 was just overly laggy, after that day the infinite loading began

[stoic reef]

so apk is just androids installable file type so do this (simplified)

1. uninstall honkai impact 3 from your phone.
2. download and run this https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/galobalapk/default
3. every time the game does a version update, download that file again and run it

[echo portal]

Ok ty

[stoic reef]

should be, you can let support know but they'll auto deduct the crystals i think

[tribal jackal]

Bruh

Alright thanks

[stoic reef]

yeah all of that is due to a connection issues tbh

[stoic reef]

at least i think they will if im understanding your situation right. but either way just follow up to be on the safe side

[tribal jackal]

I'm assuming I go through CS for that

[stoic reef]

how did you contact them previously? just reply to their last thing if possible

[tribal jackal]

They sent mail ingame

[stoic reef]

if after manually updating you still are having iconnection issues then try all the stuff in this pin https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

[stoic reef]

ah that kind, then yeah dont need to follow up with them.

[tribal jackal]

Oh thank god, I bought more than I should just to be safe

Thanks again, and good night Luna

[stoic reef]

you too! they just basically needed you to buy the crystals you got accidentally and spent since you spent more than your account should have if that makes sense

[spring delta]

Why can't I open APHO 2, I try entering the world but it gets stuck on the loading screen then after a few seconds/minutes it crashes my game

I haven't been able to play APHO 2 because of this

APHO 1 and Sakura Samsara seem to work fine

[stoic reef]

can you provide these screenshots?

PC Specs ʕ๑•ɷ•๑ʔ❀
Playing on PC client? Need help? Help us help you! ʕ̢̣̣·͡˔·ོɁ̡̣̣

To find out your PC specs, follow these instructions:
Press Windows + R, input dxdiag.
Please attach screenshots of the System and Display tabs (+ Render tab if present).

[spring delta]

I'm on mobile

[stoic reef]

oh mb

what model of phone is it?

[spring delta]

Vivo y51

[stoic reef]

ok thanks, let me check the specs on that real quick

hmm, adreno 610 GPU? pretty underpowered which is probably why its crashing. is everything in teh graphics settings at their lowest?

also as a side note, APHO2 requires about 3 times more GPU power than APHO 1 so keep that in mind

[cloud lance]

Hey so it seems they region locked Australian players out of the SEA version on iOS...
Which really sucks as that's my main account 😦 What do I do? Please help!

[spring delta]

Oh damn

[jovial bough]

to play with a ps4 controller on pc i have to use an usb cable ?

[stoic reef]

what do you mean region locked? what version is showing in the store?

[cloud lance]

Honkai Impact 3rd, not Honkai Impact 3

[stoic reef]

and what region is your apple account set to? (not where you physically are, but the one your account is set to)

[stoic reef]

it works a lot better wired connection yeah

[jovial bough]

dam my cable is too short

[stoic reef]

you can try ds4windows

[stoic reef]

or this https://discordapp.com/channels/418652140454674432/427673685026013184/1071870539464986674

[cloud lance]

Tried both Australia and America. But I always used Honkai Impact 3, not 3rd, regardless if I used America or Australian Apple Store

[jovial bough]

i can download this program for free?

ds4windows

[stoic reef]

yes its open source individually made

not by a company

[jovial bough]

thx

[stoic reef]

wdym tried both australia and america, do you mean a VPN?

[cloud lance]

No, switched it in the Apple store settings

[stoic reef]

hmm, can you test the phillipeans and see if its 3?

[cloud lance]

I can't switch it without valid address and bank details apparently 😦 so It's hard to switch

[stoic reef]

ah i gotcha, try making a new appleID maybe?

[cloud lance]

This only started yesterday, which seems to coincide with something they did with SEA for VN players?

[stoic reef]

the VN change for SEA players was months ago

[cloud lance]

I thought the website said June 30 2023

[stoic reef]

the app change was APR 6th https://honkaiimpact3.hoyoverse.com/asia/en-us/news/110871?cate=544

maybe they made a new change but the app itself going to a different app store thing was then

[cloud lance]

oh I was looking at this https://honkaiimpact3.hoyoverse.com/asia/en-us/news/112103?cate=544&cateLabel=Updates

well this only started yesterday >.< and it really kinda sucks. I don't play the 3rd version...

[stoic reef]

ah i see. maybe that did affect things but australia shouldnt be affected at all since it only affects those whose apple accounts would be in VN

did your app just disappear entirely or did you uninstall or something? just wondering why you're trying to reinstall it since yesterday

though it sounds like despite what you set your store settings to, if your account itself in VN then you'll have to use the VN version

[cloud lance]

The app kept crashing and going into the app store and saying region lock

[cloud lance]

I'm not VN, my account is SEA and I'm in Australia

[stoic reef]

hmm, then i'd contact customer support and tell them whats going on. maybe they did mess something up #how-to-contact-cs

[cloud lance]

okay I can do that, thank you

[stoic reef]

np, i hope they can figure it out since australia is supposed to be in SEA

[weak token]

I download honkai impact global before but now I cant

[stoic reef]

what model of phone do you have?

[weak token]

Samsung a13

[opal solstice]

hello i recently download hi3 on pc, why is there no SEA server?

[strong thistle]

Downloaded Wrong Game versions

[stoic reef]

that model is too outdated to really run the game anymore which is why its saying that. you can report it to customer support to see if they'll lower their apk/play store requirements but thats why its doing that #how-to-contact-cs

[opal solstice]

ah.. i see, thank you

[weak token]

[strong thistle]

#🔌technical-help message

choose the SEA versions

[strong thistle]

Exynos 850

[stoic reef]

oh yeah thats ancient

[weak token]

It at least ran before 😔

[strong thistle]

E Cores only Chipsets

[strong thistle]

you should contact CS like Luna said

[rich topaz]

So, if we use the collapse launcher, do we need to re-download it like this every time we update? I've experienced this twice, during this patch and the Prometheus patch yesterday.

[stoic reef]

im not sure i understand exactly, but any launcher will need to download the ~11GB update every version update

official or collapse

or however big the update is. the last several patches its been around 11GB

[rich topaz]

Ooh so this is happened normally in every update? Okay then thank you

[stoic reef]

yup. when 6.8 comes out it'll have to download around 11GB for the update

[lunar gust]

blame hoyo for not providing delta patches, the functionality exists but they do not for some reason

both custom launchers also support it

[stoic reef]

yeah its weird, they even have delta patching for some of the update so they clearly even have a system for it. they just dont

[boreal crypt]

hi so i was gonna download 6.7 update awhile ago and i was gonna update the app but it said my device is incompatible and so i emailed the support team and they sent me the apk links to download them but it kept saying "app not installed" so i was wondering if there's a different way i can download it or if there's different apk files??

[lunar gust]

what's your device?

[boreal crypt]

a13 5g

I was playing it before the update just fine too

[lunar gust]

known issue for this device

but most likely you'd have to play on a different one

support for some devices was dropped this ver

[boreal crypt]

so even if i tried to download an apk file it wouldn't work right

[lunar gust]

ye

[boreal crypt]

aw that sucks

thanks for the help tho

[acoustic stratus]

Hi, when I start the Elysian Realm the game crashes, the error log says unityplayer.dll caused an Access Violation (0xc0000005)
How can I solve?

[limpid hull]

can someone help? game keeps doing this not even crashing even tho i have stable inernet connection i can't progress in abyss

[stoic reef]

can you send your output log?

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here

[stoic reef]

so that is a connection issue, please try all the stuff in this pin https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

[stoic reef]

thanks, can i also get the output log?

it tells more th an the error.log tbh

[stoic reef]

thanks, let me look that over

[limpid hull]

it started after 6.7 on pc i'll try the vpn then

[stoic reef]

i gotcha, yeah its hopefully just a temp connection issue and whoever is causing it gets their data center fixed soon so you dont have to use the VPN for too long

[stoic reef]

a quick question, did you try the ER and have the game crash the last time you opened the game?

[acoustic stratus]

last week?? no

it didn't crash

[stoic reef]

ah that would explain why the output log didnt show the crash lol

output log just shows everything that happened the last time you ran the game

[acoustic stratus]

the fact is, now I am playing smoothly, but I cannot load ER stage for this problem

[limpid hull]

thx

[stoic reef]

it gets replaced everytime you play

[stoic reef]

np :3

[stoic reef]

can you do me a favor and restart the game and then try to open the ER and let it crash and then send me the new output log?

hopefully it'll tell me why the game is crashing exactly. Unityplayer.dll access violation is basically just saying "the game had an issue" which obviously it did

[acoustic stratus]

ah ok so that's a generic answer by the game

[stoic reef]

pretty much, the game was made in unity and so it was saying that the unity engine had a problem which everything is the unity engine lol

[acoustic stratus]

now I will relaunch the game and I will enter immediatelly in the ER

[stoic reef]

Ok thanks!

[acoustic stratus]

here

[stoic reef]

ok thanks

[acoustic stratus]

you know?? now I am starting to thinking the issue might be the Nvidia Driver

[stoic reef]

oh? i mean if its out of date you can try updating it

[acoustic stratus]

nope, I've updated it

and that might be the problem

[stoic reef]

well let me know if that helps because i see what the output log error is and it would be very interesting to know that updating the nvidia driver fixes it

[acoustic stratus]

have you noticed something?

[stoic reef]

it says it tried to reserve 184 Billion GB of memory which it obviously couldnt and crashed lol

maybe its a thing with the nvidia driver, had a person with the same issue earlier that claimed to have their driver up to date but who knows, people claim lots of things so i sent them to CS to sort it out lol

[acoustic stratus]

AHAHAH

first test, clean install of the same driver, let's see

I'm preparing DDU

[stoic reef]

ok cool, i dont have to walk you through it

[acoustic stratus]

failed

ok

DDU and old driver

[stoic reef]

Rip

If the old driver does the same thing then email customer support with your error log and the output file and tell them what happened. You can try reinstalling but I think the previous person tried that too #how-to-contact-cs

[acoustic stratus]

I am kind of confident that the old driver should do the trick

[fallow thicket]

My in game download is stuck

[silk jacinth]

Is there any way that I can set the game into 720p but still fullscreen?
game lags at 1080

[stoic reef]

try the stuff in this pin https://discordapp.com/channels/418652140454674432/427673685026013184/1026885789386289302

[stoic reef]

iirc you cant in game but you can get the collapse launcher from the second pin which lets you change the fullscreen resolution, i think that still works

[silk jacinth]

I'm fucked then, I'm playing on steam
FML~

[stoic reef]

ah, well you can check but if not in game let me know and i'll see if you can manually set it in the registry where the graphics settings are kept

[acoustic stratus]

test number 2 with the old driver.............. I am feeling a little less confident because of the new release of honkai patch

[silk jacinth]

what where? somewhere here right?

[acoustic stratus]

I was right

[stoic reef]

after you open the game if it was anywhere it would be in ai chan phone > settings > graphics

[acoustic stratus]

here

[stoic reef]

yup same error "Could not allocate memory: System out of memory!
Trying to allocate: 18446744070393063636B with 16 alignment. MemoryLabel: TempOverflow"

so go ahead and email customer support about it, can try reinstalling but no guarantees

[silk jacinth]

ahh if you mean that... it's all windowed except 1080 wc is fullscreen

kinda weird

something like this

[stoic reef]

ok so try this and see if it works:

1. open regedit (click start, type "regedit" and click registry editor
2. go to Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd folder
3. see if you have GENERAL_DATA_V2_ScreenSettingData (might have to change something in the resolution to like windowed mode and close the game to get this to show up
4. right click and click modify that screensettingdata
5. in the right side change the numbers and click ok
6. open game and hopefully profit

[stoic reef]

make sure to also set fullscreen to true

[silk jacinth]

wait brb

[silk jacinth]

ahhh okay I get it

like this?

[stoic reef]

yup

[silk jacinth]

welp

it resetted

oh wait... something like this came up

first time

[stoic reef]

oh nice

[silk jacinth]

oh F it worked

thanks

[acoustic stratus]

sent

[stoic reef]

[acoustic stratus]

thanks for your help

[stoic reef]

np, looks like a this patch bug so hopefully they'll have a solution or get it fixed soon

[ebon ridge]

I have to download the new update but what if I can't?

[stoic reef]

what model of phone do you have?

[ebon ridge]

Xiaomi Redmi 9C

[stoic reef]

yup that makes sense
known issue for this device
support for some very old/very underpowered devices that are below minimum specs was dropped this version. theres no way around it but you can report it to customer support, maybe they'll get the devs to let y'all at least install the game on phones that shouldnt be running it well #how-to-contact-cs

but the main reason is beucase that phone cant run any of the modern stuff reliably so they made it unable to install on those phones

[ebon ridge]

Ok thank you

[stoic reef]

np

[slim meadow]

hi I have a problem with downloading the game. So first i couldn't download new update, so I tried to redownload whole game. It also didn't work and now im doing whole thing again for like 5th time. Could you help me please? My PC matches all requirements for the game

[acoustic stratus]

@stoic reef it seems I could have solved it.
The CS has answered me and gave me some instructions. From it I've ignored the connection (I am cabled to the network and I have no VPN, also this is a graphic problem, not connection). I've ignored Turn off Post Processing (Before this it went greatly and I have a good pc, so that cannot be).

I tried with the repair at the login screen but it haven't find corrupted files, all the resources are downloaded and I couldn't download them again (something that I don't want to do because my connection is as slow as a slug).

I went to the Appdata Locallow location and deleted the content inside Honkai folder and then rebooted my pc. I've entered the first portal of the ER and it went through.

If I happen to face that problem again I will come back.
Thanks for your help.

[stoic reef]

thats weird that a cache issue caused it but oh well this games kinda a mess anyways lol but glad its working

[stoic reef]

the file download was corrupted due to a connection issue, you can try manually downloading via these steps (try mirror 2 or 3 first) https://discordapp.com/channels/418652140454674432/427673685026013184/1123996093651370125

if that doesnt work then lemme know

[slim meadow]

thanks

[stoic reef]

np :3

[willow falcon]

I guess, repairing/reinstalling should help

[cosmic lion]

[cosmic lion]

yeah that is the normal patch behaviour,
but if you dont want to download everything, you can use the delta patch feature of that launcher next time,
neon (collapse dev) share the delta files in this channel like some hrs-day after the release of the predownload

[stoic reef]

[livid cliff]

Same here

[green lava]

when will this outfit be sold?

oh wait nvm im stupid

[solid spear]

does anyone know how to fix a controller not working?? i have tried everything, x360, launching via steam, wired mode and wireless, resseting binds, it just does not work

i have the new xbox controller

[stoic reef]

It's probably due to the newness of the controller not working with xinput. Tbh you've already tried everything that we know to do. Other than reinstalling the controller drivers in windows I'd recommend contacting CS and see if they have anything specific to get that controller working #how-to-contact-cs

[solid spear]

already contacted cs, but they said the same things

i somehow got it to work a while ago, but had to reinstall windows, and i dont know what i did last time

oh ps4 controller is having the same issue btw

[shut hinge]

I cannot play honkai on my phone

Should i use a emulator

[steady nacelle]

I used to use hi3 on steam but deleted it , if I switch pc and log in the steam account will I still have my hi3 account if I download it again?

[silver urchin]

emulator works fine

if the pc is good enough

or play the pc version

[silver urchin]

pretty sure steam version is linked to steam account so should be yes

[silver urchin]

does it work on other games ?

[solid spear]

yeah works fine, its only the mihoyo games

[silver urchin]

hmm you can try something like DS4Windows application https://github.com/Ryochan7/DS4Windows

not 100% sure will work but thats the only thing you can try i think beside contacting the cs

[solid spear]

thx but i dont wanna use the ps4 controller xD i want the xbox one to use, but had one lying around just to test

[silver urchin]

this does work for xbox and ps4

iirc

[cosmic lion]

its an official one?
are you using the adapter/bluetooth/usb?
did you check if steam is not letting the game use the controller?

and just in case did you update the firmware?

[midnight vapor]

any help? connection is fine x

[livid cliff]

How do i even send my game UID if i cant even open the game

[silver urchin]

it does show if you login on the website

www.hoyolab.com
or account.hoyoverse.com

[livid cliff]

Like

[silver urchin]

you can try downloading it from the link in the pins

[livid cliff]

That also didnt work

[silver urchin]

what device you use ?

[livid cliff]

You mean this

[livid cliff]

Redmi 9c

4/128

[silver urchin]

yes

[solid spear]

yep its the fh5 edition, using bluetooth via an asus bt500, wired also not working, steam is closed and yuupp firmware is also updated

[silver urchin]

i suggest deleting the whole game and installing it from the apk in the pins ( not just installing the apk on top of it )

[cosmic lion]

You are having connection issues during the download, corrupting the file. If you already retry via launcher I recommend you to download the file via mirror #🔌technical-help message , use the 2 or 3 link

[cosmic lion]

The problem is that you device is not compatible anymore, it was already below the specs the game had like a year ago, + powervr GPU don't work good with the game

[livid cliff]

Its like 4/128

[cosmic lion]

The game don't use only the ram and storage, you need a good cpu and a gpu too and this last 2, don't meet the requirements

[midnight vapor]

how do i uninstall to reinstall? x

oh it's on the link i see, ty!

my wifi speed is 0.01 mbps so it'll be done by next week 😹

[cosmic lion]

Strange, and the game works if you add it to steam and use his "remapper"?

• Remember to run steam as admin before testing

[cosmic lion]

If you want you can use collapse launcher

They have the option of a delta patch so the download is smaller

Check this #🔌technical-help message

[solid spear]

havent tried his remapper, but i prefer to have it work without software like that

[cosmic lion]

It should work
but try that just to test, if the game start detecting the controller then is a problem with windows, a missing file, the controller...
If it doesn't work then looks like it's the game itself

• Run steam as Admin
• Add the game (BH3.exe) on steam via "add non-steam game"
• configure your controller
• run the game and test

[solid spear]

the game detects it, it works for like 2 seconds until the loading settings screen and on bridge it shows the binds but buttons dont work

[cosmic lion]

Can you move the mouse with the joystick? Or that stop working to?

[solid spear]

everything stops, but can move the mouse during startup yeah

should i add the launcher or the game exe to steam? the game exe right?

[cosmic lion]

The game exe

[solid spear]

should i use this setting?

or keep it at default, ill jsut try both

[cosmic lion]

Yes use that one

Just in case, do you have any other xinput device connected to your PC?

[solid spear]

ehe

a t248 and a t16000m hotas

the t248 is a wheel

[cosmic lion]

That could be taking control

[solid spear]

this works

but the buttons are all different

like RT = A

and other buttons dont seem to work

[cosmic lion]

Yeah that is steam, you need to configure but first try running the game "normally" and disconnect the other "controller"

[solid spear]

normal as in offical launcher?

[cosmic lion]

Yes, probably you will need to close steam.
The game always take the first controller connected iirc, so if you had the wheel connected probably that will have the control of the game before

[solid spear]

oohhh

yeah ill try

nop

[cosmic lion]

You disconnect both the wheel and I think Is a joystick?

[solid spear]

yeah disconnected all of them

[untold compass]

try using better launcher in the pinned messages

after the update my game keeps loading like this anyone has an idea why? my internet is working fine

[cosmic lion]

Then tbh it sound like is windows having some problem with giving access to the driver or that one program you installed is causing the issue (because you said that worked with a "clean install" of windows)
So the only thing I can recommend is to just use steam, but remember to configure the controller before entering the game.
And check if you can find what is causing the conflict.

[cosmic lion]

It have slow net, so I already recommend before collapse and his delta patch option

[cosmic lion]

And is a connection issue, most probably you ISP having problems to have a stable connection to the server, still check the 6th pin 📌 for some ways to fix/bypass the issue

[solid spear]

yeah i think its something with like that, and its the other way around it stopped after the clean install of windows, before that i was messing around and somehow got it to work

[cosmic lion]

Check if this works for you

• remove the controller from the registered devices on the Bluetooth / wireless list
• connect the controller via USB
• (optional) install / open the Xbox accessories app and update the firmware
• without disconnecting, restart the PC and try running the game

If that don't work then only workaround is the "steam input" option

[solid spear]

that was like the first thing i tried, trust me nothing works

[solid spear]

yeah, i guess ill stick with that where can i configure the binds?

[cosmic lion]

Tbh if should be on the properties page... But idk if with the steam ui update change where it was

On big picture you can access more easily to configure

[solid spear]

found it

gonna mess around with it, thanks for the help

[cosmic lion]

GL with that, hopefully work for you. Just a reminder again, run steam as admin or the game can have problems detecting the steam input

[solid spear]

yk if theres a way to make sure steam always runs as admin?

[untold compass]

ty it seems that the vpn fixed it

[solid spear]

okee coool another fun thing, when configuring the controller as controller it doesnt work, but when i configure them as keyboard inputs they do

[south silo]

Anyone has problems with the verification?

[cosmic lion]

I just check steam, to configure you need to enter on the "test" option, the button in the end of the list is to desktop navigation, and Idk how is named on English, check if you have install on the steam input something like, "advance Xbox functionality"

[oak heath]

Can anybody help me with this?
i already tried rebooting my wifi and tried using vpn.
While the wifi still cant do anything the vpn works but after i try doing event or just simple battle its just goes back to loading. (Im using ipad)

[cosmic lion]

Do you get an error or is that you don't get the code?

[cosmic lion]

Looks like it's directly your ISP causing the issue, on the vpn did you try using other server? (Don't use JP if you are using the one in the pins)

[oak heath]

Im using Singapore server for the vpn
Also what is ISP

[south silo]

I uninstall the last version launcher and the newest, but the game crash in 84% of the verefication

I reinstall the newest

[oak heath]

If I uninstall then install again does the problem will still occurred?

[cosmic lion]

Internet service provider, the ones you pay to get access, try using other vpn server if you can and test

Yes is a connection issue, not the game

[cosmic lion]

Ahhh a files verification error, is on the launcher download or the in game one?

[south silo]

Nop, is a verification error

I need 3 to 4 hours to reinstall all the game

[oak heath]

well ill try that
Thanks mate but does hoyo ever tried to check on this problem and try to fix it or they already tried but its complicated?

[cosmic lion]

Yeah a files verification, if you had any issue during the download when the game check the files before installing them, see that the files are corrupted, and make you download the game again.
I will recommend you to use a mirror #🔌technical-help message (2 or 3 link)
Or you can use a custom launcher to make the download if you want (check the 2nd pin)

[cosmic lion]

Tbh they cant do anything, the problem is caused by one ISP between you and the game server

[oak heath]

[cosmic lion]

So the only option is to get another one or talk to your ISP and tell them that you are getting issues to connect to the game server

For example I have 2 ISP, and the faster one I have always have bad routing to servers away from where I live and they don't do anything, but is the only one faster available where I live

[oak heath]

I see, ty once again.

This is rather complicated

[cosmic lion]

Yeah, but tbh most ISP solve the routing problems in just some days, hope that is the case for you

And just in case if you are not planing to play coop, don't worry to try to use a VPN far from where you are, any other mode don't need a fast connection to work, just to be stable

[oak heath]

Ight tys

[severe lodge]

umm, anyone know why HI3 Launcher not launch the game?
I click and nothing happend at all.

I can launch from BH3.exe but I'm not sure that gonna broke any rule

[warm cypress]

Did anyone’s account like restart to beginner? 💀

[stuck nimbus]

Hi, can someone help me? I just tried updating my honkai impact (I have not played for a week due to holidays) and I updated it, but it got to verifying game resources and I accidentally closed the launcher, now when I press download it just says : Game files download error. Check your network settings and try again. and my internet is working fine… so I’m not sure what’s happening

[spring plover]

I need help, I tried to recover my old account from mihoyo to hoyoverse but it says failed to recover cuz already had account, is there to unlink or delete hi3?

Hi3 account