🔌technical-help

[shell citrus]

like you know when you boot up the game and it shows the cutscene n all that

[stoic reef]

even if its halfway done installing it still... downloads files....

[shell citrus]

that loading screen

[stoic reef]

individual ones

that none of which are less than 10MB

[shell citrus]

yeah but you know what I mean

[stoic reef]

yes i know

now let me finish typing

[shell citrus]

It’s still taking up the space it was before

[shell citrus]

Ok

[stoic reef]

nothing from the actual game installation is really less than 10 MB. IF something from honkai is still on your computer it would be a temp cache, do this to delete it #🔌technical-help message

if you dont find anything there then nothing from honkai is on your computer

your hard drive might be reserving empty space but its not from honkai

[shell citrus]

Ok

And wait I mean gb not mb I’m dumb

I think the problem is resolved

I’m pretty sure

[stoic reef]

still, unless you changed the default install location and forgot about it then the default install location is c:\program files\honkai impact and so if you deleted everything manually and cleared the recycle bin then its all gone. but as long as its all fixed now

[shell citrus]

Where do I search for c:\program files\honkai impact

[stoic reef]

you dont search, you just go to your file explorer and double click on folders

[shell citrus]

Ok

oh my god deleting those files gave me 40 more gb of space

Damn

[stoic reef]

yeah it has to reserve space

[shell citrus]

now I will need to get a new pc if I ever want to play Honkai on pc

one last question

how much space do I need for Honkai

I think the reason it didn’t work was because of the extra time I downloaded and uninstalled it

[stoic reef]

total space is like 27ish GB

[silver urchin]

I already did

[shell citrus]

Alright nvm I can install Honkai. It was just I installed it twice but forgot to fully uninstall one time

[stoic reef]

sure, but before you go reinstalling it, if your hard drive is that small im worried about its other specs being not good enough, whats the GPU on your laptop

[shell citrus]

How do I view that stuff

[stoic reef]

just do this and send screenshots

[shell citrus]

I don’t know much about my computer but I was able to install and play it once, then I realized I couldnt log into my account

[stoic reef]

#🔌technical-help message

[stoic reef]

getting to the login menu is vastly different than running the game with decent frames

just send me the screenshots via the instructions in that link and i'll be able to tell you if your computer can run the game good

[shell citrus]

No I was able to get through the tutorial

but when I realized the steam version doesn’t allow me to connect to my account

[stoic reef]

i mean i guess if you dont want me to tell you then i dont have to lol

[shell citrus]

i deleted it (but apparently not fully) then installed through the browser. Then it messed up

[stoic reef]

tutorial is still pretty different graphics wise (by like 20 fps on lower end graphics) than the end game stuff, but yeah if you wanna try it then go for it

[shell citrus]

I followed the steps

where does it show the gpu?

[stoic reef]

you can just post the screenshots here if you want me to tell you

but its in teh display tab if you want to see for yourself

[shell citrus]

Is this it?

(Sorry for low quality I’m on mobile)

(Like I took a picture of my pc screen)

[stoic reef]

yeah, your drivers are really out of date tho. open your nvidia geforce experience (or install it if you dont have it) to update your drivers but otherwise your card should run the game at around mid settings on average

so you good

[shell citrus]

alright I’ll do that later

Thanks for helping

[stoic reef]

Np!

[shell citrus]

Do I have to install windows 11

because I’m not doing that

[lost venture]

dont need to tbh

[shell citrus]

I’m purely not installing windows 11 out of spite

[stoic reef]

no

you dont have to upgrade to windows 11 to update your graphics drivers

[serene idol]

Is it me or the Update Settings taking too long? And I get the same error or notice...

[stoic reef]

all that is due to a connection issue, refer to this pin to fix it #🔌technical-help message

[silver ridge]

i get this too

[serene idol]

Thank you for this. The Hi3Mirror works for me.

Also the VPN is working... Although, the latency is issue for the VPN~

[silver ridge]

It works! Tysm!!

[silver urchin]

so i somehow download from launcher and now another basic download of 6.5 GB

wtf is it everytimes games updates or only once ?

[lost venture]

the base game is what you downloaded
the basic is basically the texture packs you can say to enhance the graphics similar to what other games like cod and such

[silver urchin]

is it everytime thing ?

[lost venture]

not really, every patch it does add more sd/basic/hd packs for newer shit

[silver urchin]

i mean every update 15GB altogather

[lost venture]

to update the game?

[silver urchin]

yes

[lost venture]

if you are doing it normally yeh , but you can shorten it a lot using delta patch from collapse

[silver urchin]

oh great,

delta patch ?

how to utilize this feature

[lost venture]

https://github.com/neon-nyan/CollapseLauncher/releases
https://github.com/neon-nyan/Collapse/wiki/Update-Game-Region-with-Delta-Patch

[silver urchin]

is it legal, i will not be banned right ?

[lost venture]

its legal , just note that follows the instructions cause it is a bit of a pain in the ass if you did it wrong

its in the pins so perfectly legit

[silver urchin]

yep its kinda of hard to understand

in short this time i have to download the game next time i will able to use this method right ?

[lost venture]

you can just locate the game using the collapse launcher (this also done with Betterhi3launcher)

[silver urchin]

its not possible this time right ?

cuz i have downloaded fresh game

yes or no, Sir

[lost venture]

no cause its meant for updating future patches from now

[silver urchin]

good good thanks is it 6.4 why there only 6.2 to 6.3

[lost venture]

6.4 is out but only for CN its 6.3 for teh rest

its still next week

[silver urchin]

wtf man i think i just download CN version

[lost venture]

CN is its own thing... if you downloaded from official

[silver urchin]

launcher saying 6.4 update is out

[lost venture]

screenshot it but i am sure you are on CN

[silver urchin]

but animation is showing Bronya in game

Herc of Truth one

[lost venture]

again screenshot it

cause CN is like this (top), rest of us are here (bottom)

[lost venture]

you do have rest of us BUT are you sure you downloaded the glb version? i.e has eu/us

you made sure to select the europe and america server right?

[silver urchin]

i download it from pinned launcher saying GLB

[lost venture]

oh so you do have glb ver

[silver urchin]

https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/pcglobal/default

[lost venture]

yes thats glb

[silver urchin]

am i good right

[lost venture]

yep should be

just wait for it download and be done

[silver urchin]

thanks man for helping out, will keep eye on delta from now on

[lost venture]

[silver urchin]

do i have to still download 10 gb even before delta ?

or delta patch is enough

[lost venture]

just delta patch BUT remember you do need the collapse launcher first

[silver urchin]

cool its much easier and time saving thing

[lost venture]

it will have this install game , all you have to do is locate the folder that has your game

[silver urchin]

collapse launcher cool

it is also in pinned i think so

[lost venture]

then all you have to is either go to the folder named "honkai impact 3rd glb" or something , or find the folder that has bh3.exe

[silver urchin]

well next update is due in 2 week

[lost venture]

it will locate it then verify the files to see if theres anything corrupted

no its literally next week

16th

[silver urchin]

is this a collapse laucher

[lost venture]

yes?

[lost venture]

cause if youhave the game located/installed it will look like this bottom pic with start game

[silver urchin]

what, i could have waited one week

[lost venture]

#🔮cn-gameplay-discussion pins

[silver urchin]

thanks a lot man, will bother you again when update drop

[lost venture]

keep in mind, preload are around tuesday/wednesday

updates aer on thursday(as there is no abyss)

[silver urchin]

ok

still thanks mate

[lost venture]

but again can just delta patch if not too bothered with preload

[silver urchin]

yep will do patch, peace out

[fast heath]

is there supposed to be something here on HoTr's stage finish screen

[stoic reef]

should be more to it than that. maybe try restarting the device since it looks like it just bugged out, but if it still keeps happening pls let me know if you're on phone or pc?

[fast heath]

I asked this three weeks ago and no one had an answer then, been happening all this time
Also PC

[stoic reef]

hmm, please provide these screenshots then so that i can see what all your computer has going for it #🔌technical-help message

another thing you could try is at the elevator login screen, press the red repair assets icon to check for broken assets

[spiral trellis]

Hello. I need help on mobile honkai

[stoic reef]

whats your issue?

[fast heath]

The bridge repair reported "No Broken Assets Found"

[spiral trellis]

I'm insecure about having only Twitter linked to my login method in Honkai but I also have my gmail linked to another honkai profile which I don't use at all. So if I suggest to delete the second mentioned account, can I link my gmail to the same account which is currently linked with Twitter?

[stoic reef]

yes if your other account is deleted you can use gmail, though you cant delete the account yourself, what i'd recommend as a faster solution is to go to account.hoyoverse.com and log in with your gmail (so the unwanted account) and then go to account security settings and change the linked email to some random other email you dont care about. and now that your gmail isn't linked to that account you can log out and log in with the twitter one and then go to account security settings to link your gmail to it

if you want to delete that gmail account entirely though then you can either contact customer support, or click the account delete button and wait 30 days for it to go through

[stoic reef]

hmm, does the game crash when it does that or does it just freeze there and then go on like normal?

[fast heath]

It doesn't even freeze

There's just no assets there

[spiral trellis]

Account security is in the game?

[stoic reef]

no, account.hoyoverse.com

[stoic reef]

could try reinstalling the game if thats an option then, that should fix the broken animation

[spiral trellis]

Oh yeah, I'm dumb

[stoic reef]

its okie

[stoic reef]

though if reinstalling doesnt work then i would contact customer support to see what in your computer is breaking the animation #how-to-contact-cs

[fast heath]

Ok its' gonna take a bit i'll check back later

[stoic reef]

okay!

[spiral trellis]

For some reason google account (gmail) is not clickable, all of the rest are

[stoic reef]

thats weird, but you said gmail earlier, is it the google account or your gmail email address that is linked? if its the email address then you need to sign in with the email address

but if its the google account you can always try going to the site on a phone to do the stuff

[spiral trellis]

Isn't it the same. Google account is made with gmail address

I have Honkai account with my gmail but it's not linked to hoyoverse

It's a brand new account

[cosmic lion]

gmail ≠ Google account
although the 2 are from the same company

[stoic reef]

i know, i was just reminding you that the email address login is different than the google account login since a lot of people get those confused

but either way, should work on a phone

[spiral trellis]

If I link my gmail to this account which is linked with Twitter, there shouldn't be any issues right

Like idk, resetting my account to a brand new account or instead of gmail become one with Twitter, the Twitter account becomes one with the gmail and, again, causing loss of account

[stoic reef]

no there wont be any issues, all this screen is for is linking different login methods. your honkai account is bound to that hoyoverse account and nothing you do with this screen will change that. only customer service can unbind accounts

[stoic reef]

Though while you're there I'd highly recommend setting a username and password and WRITING it down. That can't be changed or unlinked so if you ever have any login issues ever you can still always use the username and password to get in

[spiral trellis]

"Email already exists"

[stoic reef]

did you unlink it from the other account first?

by setting it to some random other email?

[spiral trellis]

It's not linked to hoyoverse account

[stoic reef]

but account.hoyoverse.com said it was

try logging out and doing forgot password with your email

to see if it is linked to some hoyoverse that you maybe forgot about

[spiral trellis]

I will try something else, just a sec

This is the account I can login to with my gmail

[stoic reef]

via the google account or the email address?

[spiral trellis]

Email address

[stoic reef]

then the email address is linked to that hoyoverse account

[spiral trellis]

But I did with my Google account and same thing

[stoic reef]

google account and email address are not the same thing

as far as logins go

you have to go to account.hoyoverse.com and log in with the email address, the same way you logged into this account with

[spiral trellis]

Imma try

[stoic reef]

then change the linked email to a DIFFERENT email

[spiral trellis]

Makes sense

Okay

[stoic reef]

THEN log out and log back in with the twitter account and you can link that email address to it

okie! lemme know if it works

[spiral trellis]

No... but I'm in the account which I don't want.

[stoic reef]

yes

you have to click modify link

to change the email address to something else

[spiral trellis]

Okay

[stoic reef]

so that you can use that email address that you DO want

on your twitter hoyoverse account

cant use the same email or anything for two hoyoverse accounts so you're basically having to remove it from the account its on first before you can add it to the twitter account

[spiral trellis]

I need to make a new account, it seems my accounts are existing in hoyoverse

I mean, email

[stoic reef]

if you dont have another email address then yes you'd need to make a new email. alternatively you could do account deletion on the hoyoverse account with the email address, this one

though that takes 30 days to finish once you click start on it

anti hacker measure and all that

[spiral trellis]

I will continue tomorrow, need sleep

[stoic reef]

okie

[strong forge]

Hey guys, respecting the Artbook delivery, do we know if we get any confirmation mail/information mail about expected shipment date and package number?

I need that for a customs policy we have here, last i know is that they were starting to sort out the adresses, but idk a thing about shipment yet

[heady aspen]

Question, in Epic if you play you also download the Launcher from Hoyoverse, but why the Epic Games Launcher Version is still 2.19.0.0 but on the Mihoyo homepage 2.23.1.0? Even if i click on Update in the Epic Launcher it tells there are no update lol? The Game work so no Problem but i dont get it.

[stoic reef]

there hasnt been any official announcement yet other than the last one saying that they would ship late january and that shipping would take 1-3 months. no ones gotten a tracking number to my knowledge but you can always email customer service about it and explain your issue and why you need a tracking number #how-to-contact-cs

[stoic reef]

epic games version uses the older global launcher (main launchers got updated in 6.3, so very recently) but it'll still run the game just fine anyways since its identical to the global version of the game, it just has a modified launcher to also load the epic store SDK so you can use the epic store for top up

probably need more time to update the launcher but epics always had a different launcher version iirc

[heady aspen]

ah ok never saw that ^^ thx for explaining 😄

[stoic reef]

np!

[grizzled locust]

when I click to start the game this pops up

help

[ripe totem]

omg there's a maintenance?

I can't access too

[stoic reef]

try restarting your device

and if it keeps happening then contact customer support #how-to-contact-cs

you too @ripe totem

you could also try using a VPN to fix any connection issues it might have had but usually that message means a bug on the servers side of things that customer support can quickly fix

[ripe totem]

I still can't tap anywhere it's just stuck there

I already restarted my laptop

[tall edge]

same problem

[north shuttle]

Ig it's the problem with SEA server

[stoic reef]

try a VPN?

[north shuttle]

many SEA players having the same issues

[stoic reef]

that would fix an isp issue

[north shuttle]

Nah it still doesn't work

[covert jewel]

not gonna buy a vpn just to login 💀

[stoic reef]

idk i was just able to log into sea

[stoic reef]

protonVPN is free

but either way, if VPN doesnt work then contact customer support #how-to-contact-cs

[ripe totem]

did the vpn thing work?

[past trench]

Help i cant enter HI3 as none of the buttons are working

It wont register my taps

[ripe totem]

same problem

[stoic reef]

try a vpn if you have one and if that doesnt work then contact customer support #how-to-contact-cs

[royal monolith]

Vpn doesn't work

[past trench]

Imma wait awhile ig since everyone have same problem

My phone is almost ded anyways lol

[stoic reef]

though it did just kick me out and i cant get back in either so just contact customer support #how-to-contact-cs

[ivory jewel]

I can't tap anything to log in

[stoic reef]

contact customer support #how-to-contact-cs

or wait, seems like the server is having a bug

[stoic lintel]

yeah i can't enter either when 3 hours ago it was fine

[lost quartz]

Help I can't too

[royal monolith]

It's saying 'currently unable to edit a feature is under maintenance'.. dunno what that means..

[icy anchor]

ah so it seems more like server's side

i thought only me

[stoic reef]

contact customer service

[brazen bloom]

i guess it's a server-wide issue??

[stoic reef]

that message is for a half dozen things, all of which are caused by server bugs. it happens for about 4 different things off the top of my head. its the general message when a feature (in this case logging in) is not working so the error message just calls it maintainence

[stoic reef]

yes

you can contact customer support to make sure they're aware of it or just wait

[spice sand]

i smell free crystal again

[silver urchin]

ah so im not the ony one having that problem huh

[covert jewel]

Tried it but it's still not working. I already reached out to cs, so I'll just wait for now. Thanks for the help

[stoic reef]

np! yeah it worked for me the first time but then it kicked me out and stopped working, guess i was just on a little delay, but np i hope its back up soon

[austere estuary]

hey i can login in honkai but i cant start the game i need heeelp

[elder meadow]

is update on hi3 pc client can be pause and continue later?

i've moved to mobile data recently

[stoic reef]

its an issue with the server right now, if its still happening contact customer support #how-to-contact-cs

[stoic reef]

yes, though if you dont manually click pause and then unpause it yourself theres a chance it can corrupt the download

[austere estuary]

ohh ok ialready fixed it be repairing the launcher thanks anyways!!!

[stoic reef]

oh nice!

[main barn]

Is there any way to “merge” hoyo accounts? I used my Twitter to play honkai, and it ended up making a separate account from the one I use for genshin

[dense wolf]

So when I try to access this story chapter it literally doesn't display the stages at all

[odd wedge]

Try this first

1. Tap on the Ai-phone on the bottom-right corner of the game interface, swipe left, tap on Download, and download resources (if applicable).
2. Restart the game, tap on the red tools button on left on the login screen, and tap on check resources.
3. Broken assets found or not, restart your device and check again.

[dense wolf]

Alright, thank you and I'll check back in once I've finished

[odd wedge]

No, one way is to request unbind but that takes some time too (no guarantee that it will be approved).

Otherwise create HI3 account with same HoYoverse account

[dense wolf]

I have tried all 3 suggestions, and unfortunately it didn't work. Thank you for your help though, but for now I think I'll just skip past it

[odd wedge]

Device?

[dense wolf]

I'm currently on an iphone 11 pro max, and sorry for taking so long to respond

[odd wedge]

This chapter shouldn't be big problem for iPhone 11 series

[dense wolf]

@odd wedge I think I owe you the world's biggest apology

i feel sooo stupid rn

[odd wedge]

AHAHAHAHA what is this

[odd wedge]

apologise with cash /j

[dense wolf]

this is the most embarrassing moment of my week

[odd wedge]

It's okay, game's fault

[worldly cipher]

Oh Log in issues

Luckily it has been resolved

[stoic reef]

twas for only like 10-30 minutes

[worldly cipher]

I was sleeping ... just woke up rn and saw a news we are getting 60 crys cuz of server problem (Log in issues)

[stoic reef]

lol well enjoy the apologems

[strong thistle]

https://media.discordapp.net/attachments/689356048284647571/695527894231023616/toocute_04.gif

[worldly cipher]

https://tenor.com/view/bocchi-the-rock-anime-anime-girl-hitori-gotou-dying-inside-gif-27031928

[odd wedge]

Yeah chat was wild while I'm gone

hehe

@strong thistle

[strong thistle]

[worldly cipher]

https://tenor.com/view/reaction-my-eyes-cant-unsee-burn-gif-7225082

White background

[dusk monolith]

Hey capts~
I just invited my friend to honkai several hours ago and asked him to enter my invitation code. He received the bonus rewards but I, frankly, didn't.
Does anyone know why this happen? Should I wait for several more hours or am I missing something?

[stoic reef]

they have to do some missions for you to get the rewards

[dusk monolith]

Ah I see. Glad it wasn't a bug or something. Thanks a lot capt!

[odd wedge]

You call me online for nothing, apologise with cash

[unkempt vale]

Daga kotowaru

[silver urchin]

How do i get the box of selection of stigmate for Hotr?

[stoic reef]

you mean the puzzle event one?

or which one if you dont mean that?

[silver urchin]

There's a box to select one of the stigmate for Hotr?

Herrescher of truth

[stoic reef]

im not sure what you're talking about to be honest. there hasnt been a stigmata box giveaway or anything recently to my knowledge, maybe try #💁gameplay-help since this isnt a bug related issue but is more of a question on how to get something

but im not aware of a stigmata box that was given away in the last few days. i fyou're talking about something earlier than that or something else you'll need to be more specific on what box you're talking about

[limber trellis]

good evening, good morning, good afternoon...

I need to ask for help regarding Honkai on my PC...it says Data error. tap confirm to quit game.

[stoic reef]

if theres a check details can you send a screenshot of that?

[limber trellis]

I will send it after I Check the game again after reinstalling...if its okay

[stoic reef]

yes its ok, i wouldnt have asked for a screenshot of the error message if it wasnt ok

im just not entirely sure what the error message is talking about, data error is not enough information so a screenshot will help

[limber trellis]

actually that's the only message popping out. not the one with the file or something...it just says "data file error. tap confirm to quit." just like that

[stoic reef]

right i know its not the crash report error. but theres no check details or anything?

i guess you can always tap the red repair icon in the lower left corner of the elevator login screen (at the tap to login part) to check for broken assets.

you can also try repairing game files from the launcher

[limber trellis]

yeah nothing...that is why I don't know what's wrong. so I decided to reinstall

also tried the repair and stuff still its popping out. you know what's funny, the message is popping out right after the loading finish 100%

63% downloading assets

[lost venture]

like how to get the box? or how to use it?

[stoic reef]

well that just means that the main menu is where the error is. but let me know if its still happening after you reinstall

[lost venture]

if how , its pulling at her expansion supply (on debut) at 60/110/150/190 pulls for each box
110 being the only one with her weapon as an option the others are all stigmatas

[stoic reef]

oh the expa pity? yeah i forgot about that tbh lol

[lost venture]

which is no longer available as its FR now, DA was the last banner before this and the banner before DA was HTR which lasted 3 weeks

[limber trellis]

okay I will tnx

the moment of truth...

now this pops up

[lost venture]

weird

[stoic reef]

for 10014 go to \Honkai Impact 3 sea\Games\BH3_Data\StreamingAssets\Asb\pc and delete that specific file

[limber trellis]

this is the one popping out

[stoic reef]

hold on a sec

after deleting that file you'll need to redownload it, im getting the link for you

ok so after deleting the file in y our first screenshot go ahead and download this file https://prophost.ironmaid.xyz/_shared/_zipfiles/sea/BH3_v6.3.0_f79a08e4749f/BH3_Data/StreamingAssets/Asb/pc/6bdeca933eb036b375a9e63b3dcf25d9.wmv

and put it in that same folder

do this while the game is closed

then after moving the newly downloaded one there open the game and if there is a new 10014 error then send me the screenshot again

[limber trellis]

the first error is gone but the 2nd one is still popping up.

hmm

[stoic reef]

tbh its a very vague error message, the most annoying kind lol.

try this to clear your cache #🔌technical-help message

make sure you restart your pc afterwards

[limber trellis]

doing it now

I really don't know what is wrong...

annoying error without any context at all

[stoic reef]

can can you send the output_log here ? maybe I'll see something

1.Press Windows Key + R in your keyboard
2.type %userprofile%\Appdata\LocalLow\miHoYo
3.Send the output_log.txt here
i got a little time before bed so i can look

[limber trellis]

this one?

[stoic reef]

yup that one

[limber trellis]

thank you

[stoic reef]

hmm im not really seeing anything obvious, is the time stamp of when that file being created match the last time you opened the game? or is it from earlier when the game actually worked

[odd wedge]

pLS RESTART GAME AND SEND ERROR MESSAFE SCREENSGOT

[worldly cipher]

Just wipe current game and install a new one

If you have fast internet tho

[stoic reef]

they already did that

tbh im about to go to bed, if nothing else you can uninstall the game via the uninstaller, then clear the cache to make sure absolutely nothings left, then download fresh copy of launcher and reinstall. and if that doesnt work you can always email customer support, it is their job to help after all

#how-to-contact-cs

[worldly cipher]

Prob he just reinstall and didn't uninstall the whole folder first

[vestal lotus]

Is it possible to change the linked hoyoverse accounts in the game? CS hasnt responded yet so im thinking of just using a different hoyoverse account for now and swapping later

[stoic reef]

maybe

[worldly cipher]

CS reply usually takes hours or even a day or two

[stoic reef]

no, the only thing you can do is change the login method like the email address used for example but you cant change which hoyoverse account your game account is linked to

[worldly cipher]

You can swap the email / phone number but you can't swap/pass game data to another acc

[vestal lotus]

[worldly cipher]

Anyway goodnight @stoic reef

[stoic reef]

[worldly cipher]

What time did you file a report to CS?

[stoic reef]

have fun at the party

[worldly cipher]

Anyway since I've said this you should prepare yourself

Gather the information you need (Transaction History, Captain ID, etc.)

Transaction History is the most important

If you accidentally deleted it ...... it's mansplain time

Oh wait open-ended is gone

Well you can write your explanation and tell exact (or close to exact) details

[vestal lotus]

34 hrs ago

[worldly cipher]

Well you can file another report or wait it out again

Just don't bombard them with emails

[vestal lotus]

[worldly cipher]

Longest reply will take a week tho this only occurs if holiday or many people complaining cuz server side issues

[vestal lotus]

unrelated but are there any ingame events ending soon?

[worldly cipher]

Chip Space is 6 days away till it's closed

Also the Fu Hua Web event and Puzzle piece

[worldly cipher]

@stoic reef @odd wedge sorry for the ping but remember the

||HOYOVERSE LINKING DAYS||

[odd wedge]

whut

[worldly cipher]

#🔌technical-help being lively back then

[odd wedge]

i;m not best people tp nbe in helop channel now

[worldly cipher]

Many captains ignore the hoyoverse link and panicking cuz they think their acc got deleted because they didn't link it

[worldly cipher]

I see you're drunk do take care of yourself there mate

https://tenor.com/view/altina-cold-steel-headpat-rean-trails-gif-23114367

[thick python]

That was catastrophic

[worldly cipher]

Neon not being busy and visiting #🔌technical-help

[worldly cipher]

Captains getting angry at us even tho we're just volunteers

[limber trellis]

reinstalled meaning I uninstall first

the funny thing is just this is a fresh install of the game

meaning this game was not installed to this PC I am using rn

I usually play it on mobile but because my phone got broken I am no longer able to play.

[worldly cipher]

I see well reinstall has a lot of meaning

Anyway even a fresh install get's you a data error

Luna did give instruction so you'll be fine

[topaz sphinx]

Why I cant login to my PC acc from mobile

Everytime I login it starts a New account

[cosmic lion]

First, what ver. are you using on PC? (Official/Steam/Epic/GooglePlay)

[topaz sphinx]

Official

[cosmic lion]

And in which server you play? GLB (NA/EU) or SEA

[topaz sphinx]

Glb eu

Made the account on mobile..switched to PC.. then I changed Phones and cant login

It made me a New acc with same email..

[cosmic lion]

Ok now about mobile, the game name is "honkai impact 3rd" or "honkai impact 3"?

[topaz sphinx]

3rd

[cosmic lion]

Ok so first check in the top-right corner of the login screen that you are login in the correct server

[topaz sphinx]

I was on americas....

I dont remember changing it

[cosmic lion]

The game automatic select one after the install, it should be the correct one but not always it's right, in my case was like that

[topaz sphinx]

It works now..sorry for disturbance

Thanks for help

[cosmic lion]

NP, just in case I recommend you in discord to select the region role, so if you need help again, users will know that you play on EU + you unlock other channels

[thick python]

Actually, I'm still busy but have some time to lurk

[thick python]

Ye

I mean, like wtf

Even the mods need to turn the slow mode on for the first time

Ever

[jagged mauve]

how do i uninstall the game

[stiff lotus]

is there controller support for android phone?

[cosmic lion]

No, Android doesn't support controllers

[cosmic lion]

PC/Android/iOS?
in PC the launcher create a uninstall in the installation path and a shortcut in the start menu
mobile you can just go to the app store and uninstall from there

[jagged mauve]

Ok

[silver urchin]

hi, I’m having troubles with logging into my account and I’m worried it was deleted due to inactivity

I haven’t played in about 4-5 months because of school

I tried using my hoyoverse account to log in but I ended up with a starter account

[vernal kite]

Bruh

My data is reset into lvl 6

Whats going on

[blissful tundra]

one of my friends wants to know how to unbind a honkai account, then rebind it to another one

[vernal kite]

Guys so i downloaded the honkai eu server and i log in with HV but the data is gone so i uninstalled it and i download the sea server will the data reset?

And yeah i know the data cant share across server

[fast heath]

Anyone have a short video of their HoTr stage end animation

Preferably on mobile

[vestal lotus]

im tryna get a honkai account deleted, why is it asking me which account i want back?

[stoic reef]

because this form is an account recovery form, they dont have one specifically for account deletion

this form technically is just to prove that you're the genuine owner of the account really but its most used for account recovery

[vestal lotus]

ic ic

its a required question... what should i put?

ss of what i want deleted?

[stoic reef]

yes, for every question on this form referencing a honkai account you need to put the one you are deleted, dont mention any other account including your main one, everything should be about the account you want deleted cuz they're going to take what you answer on this form and compare it to the honkai account in question (the one being deleted) and it needs to match

[stoic reef]

that means that you either logged into the wrong hoyoverse account, or the wrong server, or both. if you know your UID you can email customer service and give them your UID and they'll tell you what hoyoverse the honkai account is on

[vestal lotus]

wabout the question asking if the hoyoverse pass is linked to other games, in which my genshin account is

just say no?

[stoic reef]

no it wont, nothing is gone, you just logged into a different region so it started a new account but a hoyoverse account can have up to like 3 honkai accounts on it, one per server. so if you log into the SEA server you'll be in your regular account (assuming you use the same hoyoverse account)

[stoic reef]

that question is differernt because its specifically asking what other games your hoyoverse has linked, so answer that question lol

just dont confuse them with giving a mix of different honkai account info

[stoic reef]

only customer service can, they'll need to email them #how-to-contact-cs

[stoic reef]

pc or mobile? for pc just go to windows settings/apps/uninstall and select honkai to uninstall. for mobile most phones you just tap and hold on the app to uninstall

[vernal kite]

Ohh thx

[stoic reef]

np!

[silver urchin]

i have stable internet connection though...

[stoic reef]

just cuz your internet is stable doesnt mean that your connection to honkai servers is. your connection goes through about a dozen different data centers and companies before getting to honkai's servers and somewhere along that route theres a break in the connection. using a VPN bypasses the isssue. if you dont have a VPN then protonVPN is fast and free

[silver urchin]

so i download vpn or protonvpn?

[stoic reef]

yeah, download and connect to a VPN before opening the game and that shoudl fix it

[gleaming prairie]

is there any way for me to top up using paypal in SEA?

[wary raven]

does anyone know what is the file size for honkai in PC right now?

[stoic reef]

i think codashop accepts paypal so you can try that

[stoic reef]

about 26GB for full assets

[gleaming prairie]

it doesn't

[wary raven]

k thx

[stoic reef]

weird, their support page says they do https://us.support.codashop.com/hc/en-us/articles/4405767237647-How-to-make-payment-using-PayPal

but if it doesnt work then theres no other way that im aware of

[gleaming prairie]

im not in the us

so it's prob why

[stoic reef]

hmm maybe yeah if they only have paypal for the usa version

[cosmic lion]

@gleaming prairie try codashop singapore for PayPal

[gleaming prairie]

lemme try

[silver urchin]

click anywhere to start isnt working on me

[gleaming prairie]

just keep clicking

it always happen to me

[silver urchin]

yes i spammed

i pressed it 100ms per sec

[stoic reef]

hmm, try restarting your device and then make sure you're connected to the VPN again before opening the game

[silver urchin]

alright

maybe my phone suck

[gleaming prairie]

yes

[gleaming prairie]

thx it somehow works

[stoic reef]

if its still going happening then might wanna try contacting customer support cuz it shouldn't be a connection issue at that point #how-to-contact-cs

but unless your phone is too potato to run the game in general it wouldnt impact the tap anywhere to login screen

[cosmic lion]

@stoic reef

[stoic reef]

hug hug

[silver urchin]

still wont work

im just playing it peacefully yesterday

this from yesterday

[stoic reef]

yeah go ahead and email customer support

might be an issue on the server, SEA did have issues yesterday

[silver urchin]

i just wanna play

oh it working now

[cosmic lion]

[stoic reef]

lol must have just taken a minute

[silver urchin]

actually

cant talk to npc cant leave

wat is happen

[cosmic lion]

Connection problem, idk if is just ISP problem or that the servers for SEA have problems again...

[stoic reef]

thats all connection issue related, since you've already tried a VPN it might be your own iSP or the sea servers, maybe try a different wifi or mobile data if you can

[plush cedar]

Does anyone know why when I try to log in to my account I get "Request failed. Current network environment is at risk"?

[silver urchin]

i was just playing it at peace yesterday

[plush cedar]

It's been like this since yesterday, help

[stoic reef]

for that you need to contact customer support iirc #how-to-contact-cs

[cosmic lion]

An ISP can have different routing from one day to another, so if that is causing the problem the only way to fast check is trying another network or vpn

[silver urchin]

ive been trying vpn just like @stoic reef said

no vpn

[plush cedar]

Oh ok

[silver urchin]

but cant click

yes vpn

[stoic reef]

yes, VPN can fix some network related issues. switching to another network like different wifi or mobile data fixes other issues

[silver urchin]

it does work but i get stuck at the "Tap anywhere to enter the game"

[stoic reef]

i know that lol. i was just suggesting trying a different network as a thing to try since VPN fixes some issues and switching networks fixes OTHER connection related issues

[cosmic lion]

Sound like a ISP internet problem, probably it's getting short random disconnect

[stoic reef]

so might as well try it. but yeah like iho said its starting to sound like your ISP

[silver urchin]

so hwta i do

[stoic reef]

like i've said about 3 times now, try a different wifi and if that doesnt work email customer support #how-to-contact-cs

[silver urchin]

so ill connect to another internet connection?

okay

ill be back

[stoic reef]

yes

[silver urchin]

im back

ill try

it works now

without vpn

just internet problem

[stoic reef]

yup so just your internet being dumb then, VPN cant fix that sadly so hopefully your ISP gets it fixed soon

[silver urchin]

i go into another house to connect

grammar great

[fallow sequoia]

So, If i login to another server with my same hoyverse account, Will I create a new captain profile? and will I lose progress on previous servers?

[stoic reef]

yes it will start a new account, no it wont delete your progress on other server

[fallow sequoia]

So, it's safe and sound then. Thanks for telling me about it.

[stoic reef]

np! but yeah as a general rule, its pretty much impossible to delete a honkai account. literally no way to do it unless you basically beg customer service to do it but theres no possible way for a player to do it

you can even delete a hoyoverse account the honkai is on but it wont delete the actual honkai account

[lost venture]

^ cannot be deleted only bannable

[keen raft]

why cant i change servers?? my account is on europe but me moved from europe im in canada now (edited) if i click on north america it makes me start a new game my account is stuck on the europe server

[cosmic lion]

the accounts cannot be transfer between servers

[keen raft]

oof

[cosmic lion]

but you can access just by playing the ver. with the same server where you account is (in GLB you can select the server)

[stoic reef]

at the login screen you can change your server to europe by clicking it in the upper right

and log in on EU server and you'll be in your old account

[keen raft]

ik but me cant transfer

i wanted to transfer

[shut chasm]

Hey how does the invite code thing work? I’m copying peoples invite codes from reddit but it keeps saying “invite code unavailable”

[keen raft]

toobad but eh its alright i get to get my reset at 8pm so i can do dailies easier

[stoic reef]

what do you mean? you cant transfer servers but you can just log in on EU server, both americas and EU servers are in the same place so there is no difference in ping

but yeah server start time is a little different yea

[keen raft]

ty for info

[cosmic lion]

only new users / returnees can use codes and you need the code for the same server

[stoic reef]

means someone else used it already or its the wrong server

also you ahve to be a newish account iirc

[shut chasm]

Ok thanks

[ripe nymph]

If the invite code is unavailable, maybe following can be the problem(s):

1. His code works for different server than yours (not same region)
2. His code might already used up (some codes has limitation of uses)

If you really is a returnee and need running-active invite code, you may try my invite code as follows:

1. Copy the following (ignore the quote symbol): "13691313QD"
2. Go to Main Menu > Bonuses > Invitations > insert there to claim
3. Grab while stocks available (2 limitations only), for SEA server

Thanks for any supports ~

[dry whale]

Umm I have a bug or something with keypress , I have set most of my keys to Num pad and It has worked fine since the beginning but now when I use Num 4 as attack it just uses dodge instead , Which I have set to Num 6 also I cant use Num 7 to switch to QTE 1 it but Num 9 works for QTE 2

[stoic reef]

is num lock on?

[dry whale]

Also , when I try to change keybinds after reseting to default it sometimes says These two keys cannot be used as Combo Hotkeys

[dry whale]

yeah Num lock is on

[stoic reef]

can you try going to like a notepad and doing num 1-9 and see if they all show up right?

[dry whale]

Ah it is pressing 2 keys sometimes

any idea how I shud fix it?

[stoic reef]

well all i can say is that its not a honkai issue, maybe try pulling up the keys and cleaning it if its a mechanical keyboard

maybe check for windows updates and apply any that are needed, if your keyboard has drivers then go ahead and see if those are up to date

[worldly cipher]

Have you tried reseating your keyboard usb

[ruby spire]

how do I login using a google play account when im on ios?

[stoic reef]

you cant, google play account is only available on the android version of the game

no way to install it from the google play store or anything

[ruby spire]

awe pain

thank you

[teal drift]

is it possible to change my acc in Steam?

[odd wedge]

Login to different Steam ID.

HI3 Steam client uses the Steam ID directly, so you'd just need to login to another one there.

[trim ingot]

Yo uh, My friend is trying to retrieve an account with an expired email, and she's filled the form that you needed to do it, like she answered whens her first and last log in and where, and she even sent screenshots of her pulls. What can she do to get it back?

[stoic reef]

only way is to do like they say and redo the form but be more accurate. it was rejected because they matched the answers she gave to what the account history says and it was not close enough to prove that they're the genuine owner of the account. so they need to try again and be more accurate, like for the location put the city as well, that kind of stuff

but if they're at the point of needing to do account recovery via customer support, there isnt another way of getting into their account unless they remember their old login info (or if it was hacked then no there isnt any other way)

[trim ingot]

Hmm i see, alr then

[trim ingot]

They asked what if they forgot the last time they (the owner) logged in?

[stoic reef]

theres no way to look that up, thats part of the reason thats on the form, because its not recorded anywhere except in your memory. impossible for hacker to spoof that info if that makes sense. They'll just have to try and remember

[trim ingot]

Oh i see i see alr then

[stoic reef]

np, i wish i had an easy way to look that stuff up but yeah theres very little that we can help with since most of the stuff on that form is stuff that you just have to try and remember

[serene brook]

Hello i need help reactivating my acc it’s connected to Apple ID And I cant log back in with it anymore

[stoic reef]

higher fps options are only available on specific models. if your phone doesnt have the option then the dev's either found that your model of phone wouldnt run the game stablely with it, or they havent checked

[stoic reef]

when was the last time you played?

[serene brook]

A long time ago 😭

Back when the summer outfit for um

[stoic reef]

i mean i think a month ago is a long time ago, are we talking like 2 years or like 2 weeks?

[serene brook]

Griseo came out

The Elysian realm stuff

[stoic reef]

and im guessing when you go to sign in with yoru apple id it makes a new account?

[serene brook]

no I cant sign in at all

[stoic reef]

or what do you mean exactly by "cant log back in anymore"

whats the error message?

[serene brook]

one sec

Like there’s no apple log in thing

[stoic reef]

are you on an iphone?

[serene brook]

Yes

when I click account retrieval the acc does come up

[stoic reef]

hmm, then go to account.hoyoverse.com and log in with your appleID

once you've logged in with your appleID, set an email address and password then use that to sign in

in the account security settings section

[serene brook]

I did but sadly it starts a new game

I got through the tutorial stuff and people said you can unlink apple from there but it won’t let me

[stoic reef]

then your old honkai account is not linked to that hoyoverse account

you can email customer support about it yes, but it will be a low priority request so probably wont get done super fast #how-to-contact-cs

[serene brook]

It says it is

[stoic reef]

what said it was? the account retrieval?

[serene brook]

When I linked it to account security settings when I logged into the apple account

There’s a check mark

is the problem that I don’t have a username linked?

Do I need to link the email that’s logged in with the apple?

[stoic reef]

im typing give me a second to explain

[serene brook]

sorry

[stoic reef]

its ok, just be patient please. its a lot to type lol

[serene brook]

lol

[stoic reef]

the green check mark just means that the HOYOVERSE account has that appleID account linked to it, nothing else. honkai accounts and hoyoverse accounts are two separate things entirely. honkai accounts used to be on the old mihoyo account system (before hoyoverse accounts existed) and you used to use your appleID to sign into your old mihoyo account system which had your honkai account linked to it.

your honkai account is not linked to your new hoyoverse account that uses your appleID, the honkai account is either linked to a different hoyoverse account, or not a hoyoverse account at all

[odd wedge]

what phone

yes at least for now

[serene brook]

so should I link the gmail in game?

[stoic reef]

read my guide in this account recovery pin #🔌technical-help message

[serene brook]

ok ty for helping

[stoic reef]

you can try account retreival first to see if you can link it to a newly created hoyoverse account (cant use your appleID hoyoverse account since it already has an accident honkai account on it) and if it doenst work then my guide explains what the problem is depending on the error message you got and what to do for it.

anyways, i go to bed

[odd wedge]

specs can "support", but uhh tbh at max settings and 120 fps, lag.

the game is quite demanding since it's quite old and unoptimised

what fps available on your phone?

PC and mobile client diff

Back then when 120 fps first released, only available on iPhone 13 Pro Max and latest iPad at that time.

Anyways, I tried on a phone with same specs myself. Painful to watch, I play on 60 kekw

Apple gets better optimisation

[little moat]

hey someone knows how to fix this ? i cant enter the game it stays on "checking for settings update" (on pc)

[cosmic lion]

if you still have the connection problem, here are some ways to bypass/fix the problem:
#🔌technical-help message

[little moat]

Okay I will try later thanks !

[torpid wave]

How many purple EXP chips does it take to get someone to 80?

[stoic reef]

i think the #👶beginner-help has that pinned

[torpid wave]

ahh shit sorry

i posted in the wrong channel

[stoic reef]

its all good

[blissful bough]

Any idea how many free pull we will get in 6.4

[stoic reef]

i cant read the future so no, no idea. ask #🔮cn-gameplay-discussion since they did 6.4 they might have an idea

[blissful bough]

Ok

[cosmic lion]

or if you want just check honkai twitter and see the anni rewards info they shared the past days

@stoic reef

[stoic reef]

@cosmic lion

[thorn dew]

hello

can someone tell me what is this ?

[odd wedge]

#🔌technical-help message

[thorn dew]

thanks

[topaz jetty]

how can i change the phone number i filled in my shipping address?

[stoic reef]

cannot change shipping address details once submitted, if its dire then contact customer support #how-to-contact-cs

[odd wedge]

uwu i moving overseas next week so i won't get my artbook

[stoic reef]

nuuuuu

[cosmic lion]

[lost venture]

send it to me instead

[odd wedge]

give me money for new one

[worldly cipher]

https://tenor.com/view/skill-issue-skill-tissue-gif-22242558

[slim tartan]

yo is emulators against honkai TOS?

[stoic reef]

no

[stoic reef]

otherwise why would they advertise gameloop, an android emulator. on their main download page?

[slim tartan]

ah mb

[stoic reef]

its all good, just showing proof

[slim tartan]

tbh bro school took my brain cells

[stoic reef]

its okie

[tiny musk]

are you trying to find a more efficient application than the pc client emulation?

[odd wedge]

Why question sound so sus

[grizzled rampart]

HI3 Top-up Channels/Merchants
Android: Google Play
iOS: iTunes
PC: Worldpay (original standalone client with problematic merchant)
Google Play (<#🔌technical-help message>)
Epic Games (install game from Epic Games Store | GLB only!)
Steam* (Steam client, but... <#☕general-chat message>)

Web (SEA only!)
Codashop: Available on any SEA country site except Vietnam and Timor-Leste. Singapore is favoured by foreign SEA players as it supports PayPal!
HI3 Top-up Center: https://webstatic-sea.hoyoverse.com/bh3/event/topup/#/ (codashop better, can ignore)

[odd wedge]

Only SEA.

[leaden jungle]

Hi! Just wanted to share what solved my problem for the game crashing and the crash log says "d3d11.dll caused an Access Violation". My GTX 1070 drivers are up to date when I was experiencing these crashes.

The game crashes for me during cutscenes/battles in story with alot of effects ||(CH33 Bronya HoTR transformation, CH34 Mei vs Raven Phase 2 transition)|| and sometimes during PE Ult animation.

Found out that my anti-virus is preventing the game from accessing data for d3d11.dll (or the accessing the dll itself, not 100% sure). Added the game folder to the exceptions for scanning & Real-time protection of my anti-virus (norton) and the game doesn't crash anymore.

I think this might help those who search d3d11.dll here for fixes, so I posted what worked for me.

[dry brook]

not sure if it shows up on the screenshot. But for these scenes it is slightly pixalated. and it seems like it's trying to fix it but can't Does anyone know why this is happening?

[stoic reef]

the cg's are at a fixed quality, some of the older ones are optimized for mobile device screens and show kinda pixellated for larger pc screens

nothing can be done to change it tho

[dry brook]

i see thanks for telling

[civic lake]

Is it possible to unlink twitter/email/facebook between Hoyolab and Honkai BUT can use use one of these acc to play Genshin with the same acc

[stoic reef]

all that stuff is linked to the hoyoverse account to begin with, not the honkai and genshin account so assuming both are on the same hoyoverse account its not possible to have twitter for instance as a login for genshin but NOT honkai since they both use the same hoyoverse account to log in

if your genshin is on a different hoyoverse account then yes its possible. just have to go to account.hoyoverse.com to unlink the login method from one hoyoverse account and link it to the other

[civic lake]

damn seems like I can't unlink them

[trail plover]

Is there a way to get rid of the "use your usual device to salvage" thing

[strong thistle]

you need to play for 2-5 days in your current device

[trail plover]

Ight ty:D

[inland smelt]

Hey! I have a question. I have two accounts, one on NA and the other on EU. My NA account got a 7-day login which gave a HoV on day 2 but I get the same login prompts on EU but I never got to claim the rewards. Does anyone know what’s happening?

[stoic reef]

just to clarify, on your EU account you got the same 7 day login bonus screen but when you clicked claim it never claimed? or did the login bonus screen never show up?

if it never showed up at all then thats because the account was technically created too long ago and that beginner reward already expired. If it showed up and you claimed it but the character didnt show up, then double check your materials and stuff for a character box/card or something and then you can always try customer support #how-to-contact-cs

[shell pawn]

what's going on here?

Clicking "Resume" the game will be just stuck in the "Mihoyo" logo

[stoic reef]

check out this pin #🔌technical-help message

[shell pawn]

Thanks, i will try it

[stoic reef]

okie! after verifiying (or downloading if its not) the windows media feature pack then you can try and see if its working before reinstalling the game, though you'll probably have to reinstall

[shell pawn]

all right, it worked, had to reboot PC, and no reinstall, but is working now

[inland smelt]

The pop up showing it came but when I clicked on the claim button, it never took me to the menu like it did to my NA account

[clear sparrow]

I need help

I would like to retrieve my old account in honkai impact 3rd

Should I just install it on bluestacks, but if I install on bluestacks it's more difficult to play the actual game

[cosmic lion]

@clear sparrow if you want to retrieve and account created before mid 2022 and that was created using Google account then yeah you need to use an Android emulator (or install the game in a phone), but after you link you old account to a HYV one you can start using any other ver. without problems

You can read the guide that Luna made if you need help with the link process:

#🔌technical-help message

[clear sparrow]

Yeah but account retriaval doesn't pop up

[cosmic lion]

Probably you download an old APK... Check the pins 📌 for the download link
just as a note, BlueStacks from some years that have problems with the game

[marsh cradle]

My APHO is bugged. I can't start the mission without picking characters, but all characters are either locked or won't show up

[clear sparrow]

How do you check pins?

[cosmic lion]

Discord PC: 📌 icon top right
On mobile: swipe from the right and you will see the 📌 icon

[cosmic lion]

At first looks like a connection problem, so the game it's not loading the characters... It's the first time you try to play apho?
Did you download/check that you have the mode assets?
Did you already try to restart the game/device?

[marsh cradle]

1. Yes it's my first time
2. No
3. No

I'll try these out

[cosmic lion]

@marsh cradle because it's your first time playing... Did you finish the "start" of the story? you have some dialog and you need to put the name for the character before you can enter the map if I remember correctly

[marsh cradle]

Yeah, I did that and it still didn't work
But I restarted the game and it was fine

[amber arrow]

hey so i saw that the preferred method for topping up by foreign sea players is through codashop using paypal, is there anything special i have to do with paypal to do this or can i just use my normal preexisting paypal?

[stoic reef]

dont have to do anything special with it, it'll work

[jaunty pendant]

my xbox one controller keeps disconnecting while playing honkai. it just randomly stops working. it is connected via cable so not even a bluetooth issue or some shit like that

when i pull the cable and stick it in again it will work flawlessly for a few minutes and then just randomly stops working again

the firmware is updated

[silver urchin]

One message removed from a suspended account.

[amber arrow]

have you tried another cable?

[jaunty pendant]

no i don't have another one

but it's the same over bluetooth

[amber arrow]

hmm could try to uninstall and reinstall, might fix whatever is broken

[tired goblet]

Does anyone know what would happen with my ability to buy xtals and the premium coins (blanking on the name) if I were to change from iPhone to android/google? Asking 'cause I know that I currently have to pay on my phone rather than on my PC because I first started the account on my phone, so idk if I would effectively be locked out of buying stuff if I were to change manufacturers.

[stoic reef]

they havent yet to my knowledge

[cosmic lion]

the problem only show in honkai or in other games too? and check that you don't have another program open that could pick up the controller

[stoic reef]

wouldnt change your ability to do that no. but if you are changing to android you'll need to setup a different login than appleID to login since android wont have that option at the login screen

but you can still use credit card to top up no problem

or google pay. wont be able to use apple pay if you were doing that before

[tired goblet]

I have a hoyoverse account with email and connected to twitter so that won't be an issue

[jaunty pendant]

only honkai and no other programs

[stoic reef]

try making sure that steam and epic are closed (including in the background) and see if that helps

sometimes they grab the controller from honkai

[trail tendon]

Hi, can someone tell me how to play with my hoyoverse account on honkai steam? i cant see a way to change the account. I dont have that problem on epic games but there i have no mouse, its invisible for some reason

[stoic reef]

you cant, steam version uses steamID to login, no other option tbh. cant log into the steam version with your hoyoverse account and visa versa

[jaunty pendant]

both closed (also in the background)

[stoic reef]

if you wanna play with your hoyoverse account but not via epic then you'll need to install it from the regular pc client https://api-os-takumi.mihoyo.com/event/download_porter/link/bh3_os/pcglobal/default

[trail tendon]

oh okay, good to know

[stoic reef]

try different usb ports on your pc?

[trail tendon]

but have the same problem with the mouse like epic or its just something of epic?

[silver urchin]

One message removed from a suspended account.

[stoic reef]

its just soemthing with epic. probably had epic open in the background and the invisible overlay was grabbing your mouse cursor away from honkai

but all other versions (regular pc client included) dont have that issue

[jaunty pendant]

i'll try

[trail tendon]

okay ty ❤️

[stoic reef]

hopefully its just a bad usb port but if that doesnt work then the only thing i can think of is trying this stuff (also maybe reinstalling the firmware) #🔌technical-help message

[topaz fossil]

I'm stuck on the elevator after tapping on any screen to log in on mobile. Is there anything I can do to fix it?

[stoic reef]

yup its a connection issue, refer to this pin #🔌technical-help message

[topaz fossil]

Okay, I'll try that, thank you

Yep, it worked. Appreciate you

[stoic reef]

yw! hope whatever the problem is gets fixed soon

[night vigil]

how do i create a new acc?

nvm i got it

[silver urchin]

I try to convert a weapon and this comes up

[oblique geode]

it is protective system, when you use new device to salvage stuff.

[cosmic lion]

When you login in a new device (or have a OS update) you have to play for some days before you can salvage items

[dusk venture]

how do i unlink a hoyoverse account

i sent a email about finding my old honkai account and got it resolved but I cant link it to my hoyoverse account since it got linked to some new honkai character, could i just reply to the email or should i send another one

[stoic reef]

only customer service can unlink a honkai account. you'll need to email them with the UID of the honkai account you want to unlink and explain why you would like it to be unlinked

tbh its a lot easier to just make a new hoyoverse account to link your honkai to

but if you really want to use that particular hoyoverse account you'll need to email customer support #how-to-contact-cs

but dont reply to the email, send a new one

[dusk venture]

i saw the form for unlinking and thats not gonna happen

i guess ill have to remember 2 accounts for genshin/honkai

[stoic reef]

if the accidental account is like less than level 12 they're pretty chill with unlinking it even if a lot of stuff on teh form is blank or NA for obvious reasons

[jaunty crane]

Hello
If I create a new account (Exemple Google Play) but link it to my hoyoverse account. Can my new backup take over on my account?
(I would like to reset my backup to zero and keep it my Hoyoverse Account, because Genshin... And maybe keep my username if possible)

[stoic reef]

not possible really, you can change the login method for a hoyoverse account but you cant change the linked honkai account. even if you changed the login method that would just make you unable to use that login method for your genshin account so you'll have to get used to 2 logins, one for your main and one for your backup honkai account

[silver urchin]

How much GBs does a new version cost?

[stoic reef]

newly installed version on pc is 27GB

[silver urchin]

What about mobile?

[stoic reef]

20GB with minimal assets, 25 i think with full assets

but you'd need around 30 free GB to install i think with the way android reserves space

[silver urchin]

Rip my phone then
I only have ~5 GB left

[stoic reef]

yeah thats not enough, that wouldnt be enough when the game first came out i think. it was around 7-10GB then i think

[silver urchin]

Aw man i cannot enjoy new version then

[stoic reef]

do you already have it installed?

or not installed at all?

[silver urchin]

Already has

If not, i wont be here

[stoic reef]

idk, people come in before playing to ask stuff. but ithought you meant a fresh install

for 6.4 update, its unknown how big it'll be

it hasnt released yet

probably will need about 3-5 GB free for update and it'll probably increase in size by around .5-1.5 GB

[jaunty crane]

ok ok

[silver urchin]

Does Honkai update really cost that much?

[stoic reef]

if the size increase is 1.5Gb in total then yes the android system would reserve about 3-5GB of space to update it. though for all i know the next version is only 500MB and it would only need 1GB to update

but on average most updates the size increase about 500MB to 2GB of space in total

[silver urchin]

When will the next update come out?

[stoic reef]

#hi3-twitter-feed message

[ruby arch]

Does this game support xbox one controller?

If yes how

[stoic reef]

sort of? it has controller support on the pc but it uses the generic xinput drivers for windows so sometimes the proprietary controllers (like switch pro, dual shock, etc) dont want to connect. so it should but if there are issues try this stuff #🔌technical-help message

[dim stirrup]

can someome tell me how i can do this?

[stoic reef]

this kind of question more belongs in #💁gameplay-help but im pretty sure if you click go it will take you where you need to be at if its unlocked

[dim stirrup]

aha ok thanks

[cosmic lion]

if the controller is a official one (XboxO and XboxX/S), it should work right away in win 10/11 because the drivers come with the OS and the game have xinput support
but they can present problems if you connect them via bluetooth with an adapter that is not 4.0 or higher, if you use a bad USB cable, and even in some cases the controller firmware can cause problems if you don't update it

[zinc furnace]

yahallo, just wanna ask if the "Reunion" cutscene got some audio issues for low-end device(or in general)?? The other cutscenes before it was working pretty fine, just that cutscene somehow. I tried reinstalling the game too

[cosmic lion]

if you device is below the min specs yeah its going to present problems, the cg is in a higher quality compared to the old ones in-game

[zinc furnace]

I'm not really below the min specs though, just right between the min and rec xD that said the cutscene vid works fine just the audio TwT welp can't be helped then. Thanks!

[cosmic lion]

if the audio its like one show in this video yeah is your device specs (top video was from a pc user with min specs and outdated drivers, so the video was slower and the audio is trying to slow down, below is how should look)
#🔌technical-help message

[zinc furnace]

hmm I see.. Thank you vey much! Sounds like I'll just play it with my mobile instead xD

[solid rose]

Welp. Woke up today to find my 2 yr acct. hacked by some russian. Any tips or do I just cry to Elysia?

[cosmic lion]

When was the last time you played with that account?

[solid rose]

Last saturday.

When I checked today I can't login, then checking my email there was a noreply mail by Hoyoverse in russian with a code.

[solid rose]

.

[cosmic lion]

okay first check your email/twitter/face/etc... and close any unknown login + change your password
after that contact cs (#how-to-contact-cs) and tell them that your account was hack (you need to put your honkai UID)
after some emails they will send you a form you need to fill out with your info, to verify that you are the owner of the account

they are the only ones who can help you, so you must be patient, the process can take days

@solid rose ˄

[solid rose]

Did already. Will have to wait and hope.

[cosmic lion]

GL

just in case, if in a few days you don't get an email confirming that they received it and that they are reviewing it, check that the email send was to the correct email address. Some users before waited for days but didn't realize that they misspelled the email

[grim leaf]

i havent play this game for months and then when i login using my hoyo account it said email or password error

i used my backup info incase i forgot (password and email) but it not working

so now i completely lost my account ?

[cosmic lion]

For how many months? Remember that before mid 2022 the game use the old login, and now only use HYV accounts

[grim leaf]

i havent play the game for like 2-3 months

[cosmic lion]

Then check that you email/password doesn't have a blank space in the end (if you copy-paste its most likely to happen)

And you can also try using your username of the HYV account to login instead of the email (not the nickname of the game)

[grim leaf]

alr thanks

[grim leaf]

i have tried but it not working too

[narrow flame]

Hi guys, so I have an old honkai acc linked with mihoyo account, but today i reinstalled the game and accidentally I created a new one with hoyoverse acc.

How can i unbind this acc and use my old?

[lost venture]

there should be an account retrieval on the bottom right when you launch the game, for unbinding what sever are you?

[lost venture]

.

[narrow flame]

EU server

I tried it say that i already have an acc linked with hoyoverse so i cant change

[lost venture]

for unlinking afaik, tahts talking to CS #how-to-contact-cs

[narrow flame]

Ok, thank you

[onyx sorrel]

hi guys i have a little problem bc i cant log in to my old acc...

[onyx sorrel]

[worldly cipher]

You on the right server?

[onyx sorrel]

Yup

[worldly cipher]

Old acc I assume Mihoyo acc ..... Have you linked it to Hoyoverse

[onyx sorrel]

Idk i dont remember

[worldly cipher]

If not ...... oh F I need @stoic reef here he knows more about account retrieval

Tho iirc there's a button in the bridge screen before you log in

IIrc it's named "Account Retrieval"

[onyx sorrel]

Now im downloading smth in honkai..

I dont have this button

I know what you mean

[modern cradle]

Hi ! I want to play honkai on my phone but both on my tablet and my phone the game is lock on the chekcing for update

(sorry for my bad english)

how can i resolve this problem ?

android btw

[woeful root]

Hello, I tried to download Honkai, but i get 4.8 client instead of 6.3, and when I click “Get The Game” I’m stuck on “Checking for updates” screen. What do I do?

[tender temple]

☹️ hi, i stopped playing honkai for 1/2 years and im now trying to log into my account but it doenst work, i tried the retrieval thing but it keeps telling me this message and when i try logging in again it starts a account from scratch

[raven flare]

is there a way to change ur settings before doing the story

im trying to lower my graphics but i cant because its forcing me to do the story

and when i start combat, my game crashes

[surreal swallow]

when is the pre install gonna drop ?

[silver urchin]

You're already linked and can login with HoYoverse, don't need Account Retrieval
If you don't know what your login info is, contact CS at that email in your screenshot and provide your account info (you can screenshot the account info from account retrieval)

[tender temple]

would the account info be the uid name and level?

[silver urchin]

Yeah~

[stoic reef]

The account retrieval button shows up when you click sign out so you can see the hoyoverse login. If you've already signed in with someone it'll just say what you've signed in as and a tap to login. Anyways here's the account recovery pin. Try the guides in it, if there's any issues then refer to my guide. Make sure that it says link success NOT link failed before trying to log into the game normally #🔌technical-help message

[stoic reef]

Probably tomorrow\later, it's usually a day or two before

[stoic reef]

When the update starts actually downloading stuff it'll update the launcher to 6.3 version but it being stuck on the updates means that's a connection issue refer to this pin #🔌technical-help message

[stoic reef]

It's okie, tbh you can always yeet the pin at em, it's got enough info for the average user to figure it out

[onyx sorrel]

When I logged out, there was no button to enter the code there, and I looked at YouTube videos

[stoic reef]

Can you send a screenshot of your login screen? Like the one before you click on hoyoverse login refer it just shows the elevator and the bug yellow hoyoverse button and the server selection in the upper right

[stoic reef]

That is a connection issue, read this pin #🔌technical-help message

[onyx sorrel]

It's nighttime at my place and I'm going to bed now

I'll send you tomorrow, okay ?

[stoic reef]

Okay, tbh it should be there so I want to see if you have some weird version because unless they got rid of the button (which doesn't sound right since other people used that button today) it should be there

But yeah that's fine

[onyx sorrel]

thanks

[night shale]

how long should this take? (im not certain if i can ask here i am sorry if i cant) its going about 2.5 m per second

[fallen olive]

can someone help me with adding the cn cutscenes into the game on pc? I already saw the pinned comment about it but i never done this before so im a little confused

i use bh3 and I already downloaded the files

i am just unsure after that

[stoic reef]

At 2.5mb per second? That's around 500 seconds per 1000mb times 14 so about 7000 seconds roughly

[night shale]

okie thank you

[stoic reef]

Ok can you find the folder in the pin? The one where it says to extract the files to?

Also just to be sure, you're cool with the subtitles being in CN too right?

[fallen olive]

i dont see Honkai Impact 3##### part

oh is the subtitles in cn only

[stoic reef]

The 3### is because it can be called 3 or 3rd depending on your game region and yes the subtitles will be in CN too

[fallen olive]

that makes sense

[stoic reef]

That's why the pin says CN subtitles only but yeah the ### is for the differently named folders

Depending on if you play on sea or global

[fallen olive]

yeah so when i try to extract/replace the files its says that "cannot delete output file"

so i have to put it in admin right?

[stoic reef]

Yeah, or you can try extracting it to it's own folder like in your downloads folder and then copying it over. I think that might work too. You're basically just replacing the files in your video folder with the same named ones you downloaded.

[fallen olive]

will this get reverted by the next patch?

[stoic reef]

Shouldn't no, unless they update the old cgs which usually doesn't happen

It obviously won't change any new ones though so those will still be in JP

Until slothy or someone uploads the new ones

[fallen olive]

got it thanks

[stoic reef]

Np!

[cosmic lion]

try to login to hoyolab and see if it lets you enter.
also check the method you use to login, if you used the 3rd party option to create the account you need to use it if you want to login (for example using google account does not mean you can use gmail directly in hyv, you need to use google login option to enter).

[cosmic lion]

[stoic reef]

thanks for your hard work!

[cosmic lion]

yw... where is my paycheck(?

/j

[stoic reef]

[silver urchin]

So, I made a ingame purchase by mistake, and spent 1500 crystals on an event shop currency I didnt need, there is nothing I can do to refund it ? :c

[stoic reef]

you can try customer support #how-to-contact-cs but they usually dont do refunds, there is a confirmation window and all that when you spend crystals and so they dont really refund stuff otherwise people would be constantly asking for refunds cuz they "accidentally" did a bad 10 pull and stuff if that makes sense

[silver urchin]

how do i set my resolution to 2560x1080

it only shows the option for 1920x1080

[stoic reef]

should be in the settings, try restarting the game and if that doesnt work then go to regedit and in regedit go to this key: Computer\HKEY_CURRENT_USER\SOFTWARE\miHoYo\Honkai Impact 3rd\GENERAL_DATA_V2_ScreenSettingData_h1916288658 and manually set the resolution while keeping it fullscreen

[silver urchin]

didn't work

[stoic reef]

which one?

or both

cuz i know for a fact that as long as you've modified a single graphical thing from the default that that regedit key should be there, its supposed to be there regardless but sometiems it doesnt show up till you've saved some change like idk, putting it in 1920x1080 window mode and then closing the game

[cosmic lion]

first check that you have the ultrawide option enable (idk exactly where it is, but you can seach on the in-game setting),
and i remember that some users need to delete some keys (Screenmanager...) from regedit because sometimes that is forcing the "default resolution" because of a bug, probably that is happening to your game

[tawny compass]

I got a question, I don't know is this is a problem or something of the chapter. But why is the background/light in front of the character model, and text?

[cosmic lion]

try to repair the game assets, if you play on pc you can use the launcher option, on mobile use the bottom left option on the "login" screen

[tawny compass]

So, "repair now"?

[stoic reef]

yes

[tawny compass]

Oh hey, it worked.

Thanks

[unique juniper]

Does using Google account on honkai still safe? Since I heared last time some account got lost due to some game changes

[stoic reef]

no ones account has gotten lost due to data loss ever, everyone that has "lost" their account in here is really just people that havent played in years and cant remember their login information at all or just enough to contact customer service but not enough to prove their the owner of the account so CS cant help.

but yeah no accounts have ever gotten deleted or anything, using google account is still safe

[unique juniper]

Thanks

[stoic reef]

np!

[magic gull]

no pre install download link for 6.4 yet?

[stoic reef]

not yet

[magic gull]

aight

[lost venture]

can use a launcher to customize it
either collapse or BL works (check in pins), whichever one you use just go find in the options or settings in the launcher for collapse its located on the left side , for BL should in options
also make sure to find your bh3.exe , in this case mine is located in the following path

do make sure ofc oyur gmae is closed otherwise youc ant see ths option on either

same as the original launcher just to be sure

[solid rose]

Update: They got back to me, and luckily, I have proof of purchase of some B-coin pack I bought in 2020. Hope that purchase is good enough to get them to return my acct.

[hushed timber]

game is not booting up, shows internet error but my connection is fine why is this happening?

now its just blank

[stoic reef]

#🔌technical-help message

there you go

[hushed timber]

why is this even happening in the first place, everything was working fine

[stoic reef]

#🔌technical-help message

sorry, kinda busy so cant type more

[hushed timber]

its alright, i got it

[visual agate]

So I’m a returning player who wants to get back into the game for the upcoming battlesuits, but I’m struggling to retrieve my account. I can’t seem to figure out where to contact customer service, and I don’t like to resort to email.

I’ve been told that I have my account linked to another hoyo account even though I am only familiar with the one that I know. I do have some screenshots, but I don’t know if it’s fine to put those up here or wait for someone to give me a hand in finding this missing account.

[cosmic lion]

Everything that you need to know about the retrieve account process you can find it in the guide that Luna shared in here: #🔌technical-help message

[stoic reef]

Keep in mind too that if you do end up needing to contact customer service you'll have to do it via email. They don't have a phone number

[cosmic lion]

#how-to-contact-cs here the cs info

[stoic reef]

But read the guide iho mentioned. Might be able to get it back without CS

[visual agate]

Okay thanks for the help, I’ll take a look

[hushed timber]

got my problem solved (VPN method) thanks

[torpid ivy]

any 6.4 client download link?

[cosmic lion]

you can pre-load right now on pc via launcher, but there are no mirror links yet, you will have to wait.
remember that when the files are uploaded they will be in the pin 📌 of this channel

[stoic reef]

here you go

GLB: https://d2wztyirwsuyyo.cloudfront.net/ptpublic/bh3_global/20230210215713_lTSsw7jpbqxD15t1/BH3_v6.4.0_5383b5abf840.7z

SEA: https://hk-bigfile-os-mihayo.akamaized.net/ptpublic/bh3_overseas/20230210215829_r9hPPgiAcXip2scd/BH3_v6.4.0_5383b5abf840.7z

@torpid ivy

[swift mauve]

I'll be waiting for neon nyan delta update

[thick python]

Still wowking, maybe tonight

[austere urchin]

Hello again, can I get the new update link for the global game, please. Thank you.

[stoic reef]

its like three messages up

thats the 6.4 pre dowload

[strong thistle]

@stoic reef @thick python @cosmic lion

[stoic reef]

[austere urchin]

Sorry, thank you for that, I still had some unread messages, so,.....

[stoic reef]

its np!

[surreal swallow]

this is for golbal ?

[stoic reef]

yup thats global

[upbeat tundra]

Pre 6.4 External not out yet?

[stoic reef]

its out

look up

for direct download that is

and in official pc launcher

[thick python]

Anyway, I would like to inform you all that Hi3Mirror link wouldn't be available for this version due to difficulties on the server hosting.

But the project will be back online on February 21st

Sorry for the inconvenience

[stoic reef]

its not your fault

[thick python]

Anyway, huggies

[upbeat tundra]

Aw man

[upbeat tundra]

This one is SEA right?

[stoic reef]

yup

[upbeat tundra]

Alright ty

[stoic reef]

np!

[stoic reef]

i think so? though thats not a technical issue so im not sure. I'd double check with #💁gameplay-help first

[snow yew]

Alrighty tyy

[stoic reef]

tech issues is more for bugs and errors, crashes and such but its okay! I think you are correct but i dont want to give out wrong info lol

[snow yew]

Alrighty

[floral stone]

Can na pre downlOd 6.4 mobile

[stoic reef]

mobile doesnt have pre download feature

sorry about that

its only for PC

[floral stone]

[swift mauve]

Mobile probably only 1-2 gb/update, that's why it doesn't have and need pre update

While pc have to redownload entire game + additional resources in game

[light mica]

I remember when mobile didn't have those small updates

[raw stump]

I have a question. I use my controller to play on PC. When I use the wire, it work very well. But today I connected the controller through BT and tried to play but the game doesn't recognize the Controller even though it's connected to the PC

[solar acorn]

hm..sometimes games/programs have issues recognizing input if it's not direct wire..
If there's a driver/app that connects the controller to the PC, try restarting it in administrator mode(if you can) and see if it helps...that's about all that comes to mind....

[autumn kiln]

Can someone tell me hpw to fix this? I have more than enough storage but it wont let me log in

[thick python]

1003x -> Network issue
Try this workaround
#🔌technical-help message

[autumn kiln]

My internet works just fine i was playing just yesterday though

Oh wait nvm just saw the thing

[thick python]

As it says

Also, if you want an explanation why this happened:
#🔌technical-help message