general-chat

[ivory zenith]

Double digits past 10 CCV

Concurrent Viewership

I have no idea why they sent me this offer. Either someone from SquareEnix thought I would be perfect for it or have high expectations of me of promoting said title.

The amount seems eye watering. A nearly weeks worth of pay from my brother's workplace for sponsored streams.

But, its only IF I satisfy the requirements. And seeing how my CCV is. I say its nigh-impossible to do so.

Unless. Someone on Social Media were to shout my stream out and overly promote the hell out of it which I am unable to do since Twitter banned my account.

I just don't see the prospects in "trying" for it working out in my favor.

[tiny birch]

btw how do i get access to #helpdesk-twitch

[fiery spear]

you don't

[tiny birch]

so i can only submit support tickets nowadays?

[fiery spear]

yep

[silver knot]

it is a read only channel now. if you have an issue, you must open a ticket for their team to investigate
#announcements message

[tiny birch]

i mean i just wanted to ask if there is a way to make custom code chat commands with more than 500 characters? dont wanna open a ticket and waste time of support with that

[tawny ridge]

does anyone know if the watchtime that got reset will be fixed ?

[silver knot]

#announcements message

[lofty gate]

Oki, i dont understand the se.pay, last year i got a dono of 15 and i tried to withdraw through se.pay but it needed to verify my bank, it took more than 5 to 7 days and i didnt get it, i check now and it still says it even though i put in my new info last month. I tried to withdraw again and it says if this continues then contact support. the support website dosent work so it took me here. I wanna know why im not getting the money and why dose it take more that 5 to 7 days to get my bank verified. As i tried to withdraw before it kept taking money out of the dono i got, so im gonna get less then what i got as well. Please dm me, thank you c:

[quartz dew]

Does anyone know why in my commands that I have, the random chatter does not work?

[mortal heath]

stuffs just being strange right now so i think its that and there working on fixing it some of mine where doing the same thing

[lucid berry]

okay I learned something cool thanks

[pastel pecan]

Yup... Not only !shoutouts ... no commands are working and yesterday !watchtime was giving very very reduced numbers. I checked it while I was live and the leaderboard is still fine, but the command was returning way less minutes. And today not a single ! command was working.

[ivory zenith]

No prob.

[random ledge]

my alert and activity feed not working already a week..when got fix it?

[safe bane]

WHAT is with this ticket system - I can't do anything with it.

I don't have a ticket open !!!!

And what is #unknown ?

[real dagger]

And the bot give you the hint to your running ticket at "unknown" 🙈

[safe bane]

Where is that ?

I click on it and it does nothing

[real dagger]

Yes, it's a bug obviously. So open a ticket to ... uhm ... wait ... 🤔

[safe bane]

Exactly 😄

So how do we post a ticket plz ?

Has there been a recent change where SE ignores commands sent by Nightbot plz ?

Or is that just part of the current major bug ?

[chilly drum]

I have everthing how I want them on my stream the only problem is when I get any alerts and change screens they replays the notification

[ancient plover]

Its Been About 3 Weeks Since The Activity Feed On Facebook Gaming Not Working Does This Ever Get Resolved ?

[rare tangle]

Just FYI, I had a channel where the chatbot wasn't responding to any of the commands at all. I parted and rejoined, and they worked again. It's a quick and easy thing to try first if stuff is broken for you.

[astral solar]

Why has the streamelements chatbot been down for what seems like the past two months now???? My watchtime for my viewers has been reset. My variable for “random.chatter” for certain commands has also not been working. It says “no chatter” when there’s clearly chatters in the chatroom. Also when I go to add points to users in my chat it sends a message saying “we cannot fetch the chat list at this time”… This has been an ongoing issue even after I reset my leaderboards and also parted the bot from my stream, unmodding and modding the bot back… I’ve been using SE for over 2 years now…. does anyone have another chatbot they suggest to use or have any open to ideas on how to fix this

[gleaming bone]

this happened to me too today

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[gleaming bone]

d

[mighty laurel]

2 days later, all is good. Did not change a bit.

[proven sail]

I came accross posts for Mix It Up bot but can't find anything for Streamelements. Is there a way to make a check-in command with Streamelement which viewers can only use once a stream?

Something like: !checkin - which triggers the +1 counter of that specific user.
And additional: !checkins - which outputs something like: Username has 12 check-ins

Thanks in advance!

[safe bane]

It doesn't work !

I tried to open a ticket yesterday during my stream and gave up on it. This is what I get today.

[safe bane]

It could probably be done with an API

[ember yacht]

Mine is doing the same thing but one i go to there website still shows the correct amount and didn't reset to 0

[gusty basalt]

Still no info in #known-issues thats how i dont feeld good. maybe because of the massive problems the last weeks its time to say good bye

[ivory zenith]

hi i cant comment in the trovo help channel but i cant log in to selive with my trovo even tho it has the green line go all the way over the box then nothing the login box is still there

[pseudo hull]

#submit-support-ticket @ivory zenith

[noble raft]

same here please help

cant connect to trovo from SE.Live line goes max but it doesnt connect please help us

[noble raft]

we still cant log in please help

ticket in discord doesnt work i opened ticket from streamelements dashboard yet no responce

[ivory zenith]

anyone under 1k followers getting se sponsorships?

yup, I have around 220 and I get one every now and then

[merry orchid]

will i get my watchtime back on streams? or do i need to farm that watchtime again?

i had 2 monts watchtime on some streams now i have only 20 mins 😄-

[prisma canyon]

#announcements

[magic viper]

Guys no news about the points? Still general ta bugged?

[real dagger]

The watchtime is correct in their databases, only the bot has wrong data. So: no, you don't have to farm again. As soon as the bot is fixed you get your correct values.

[dense herald]

are commands buggy for SE ?

[real dagger]

yes, currently. See the issue here: #known-issues message

[lucid berry]

nope

[agile oracle]

hi everyone
do you know why i can't login from obs to trovo the last 3 days?

[hidden palm]

anybody elses activtiy feed still not working?

[ivory zenith]

same, but tits been like a 1 month dry streak

[ivory zenith]

rip

[tardy saddle]

anyone else sub sounds suddenly not playing?

everything works but someone subs and no sound plays

[quartz grail]

We're not having that issue, but is anyone having 404 errors for their tipping page?

[ivory cipher]

Bot is down, but also...

the page.

[tacit swan]

same issue here

[safe bane]

Doesn't work for me !! #general-chat message

[somber cradle]

Shoutout doesn't show game/catagory.

[tough hinge]

Website should be back up and running!

[naive tinsel]

my overlay cant be seen with my game how do i make my game and overlay visible

Help! i cant see my overlay on stream if i have my game on how do i fix this

[noble igloo]

any1 knows why i cant type in #helpdesk-twitch

[tough hinge]

We have a few updates, check out the post in #announcements !: #announcements message

[tough hinge]

We sunset them, this way you can easily get help from our staff by filling out a support ticket: #submit-support-ticket

[ivory zenith]

Appreciate the updates 🙂 !

[noble igloo]

what does " we sunset them " mean ? sry english not my main

[tough hinge]

Sunset means we elected to deactivate the feature, in favor of something new. In this case, our Discord support tickets

[grim cobalt]

they closed the channels. now you're forced to write a ticket in #support-ticket

[lyric tundra]

I dont know what i say

Because im argentinian

I say this because my cousin tell me thats good word

[neon furnace]

Known issues channel says that loyalty points are fixed but they definitely are not.

[spiral pulsar]

+1 def not fixed

[fresh mango]

thats a male body part 💀 and you might be too young for discord

[lyric tundra]

Bro? 😋

No its bait

[arctic swan]

Are the issues fixed yet? starting a new week and hoping alerts are working. Does anyone have an update at all??? ... FACEBOOK

alguna solucion para facebook?

[fresh mango]

this ^^

[fresh mango]

meh just making sure

[lyric tundra]

Im playing a joke

[tough hinge]

I just posted an update above, and in the #announcements channel, as well as the #known-issues channel

[terse jungle]

Hello everyone, does anyone know if I can use chatbot on twitch studio???

[little compass]

.

[copper coral]

Hi guys, Facebook alerts are not working right now?

[amber nebula]

Sah, my alerts on Twitch haven't been working right for about a week and a half now. I'm just about to create a support ticket.

[copper coral]

Thank you. I tried using the alerts for Facebook. The "emulate" button works but the alert function doesn't when live.
I read in #support-ticket that they're aware of the issue and probably still working on it.

[steady crag]

maybe the reason why the alerts are not working is because the activity feed is not updating

[vivid crypt]

So I parted my channel and connected it back and watchtimes got resetted how do I fix it?

[steady crag]

hence its not triggering the alert in live

[copper coral]

Thank you for the explanation! Yes I think their APIs are not properly working now. Hopefully they can fix it soon. 🙂

[keen spear]

so the stream elements bot is still down? @tough hinge

[paper radish]

Saw the announcement reference Loyalty points in #announcements. I have been having an issue where my community have been receiving inconsistent points (Like 10 points an hour instead of every 10 mins). Was this part of the fix or do I have another issue going on?

[grand knot]

Yo does anyone know why my streamelements doesn't work? shows up as all 0's on my dashboard

[grand knot]

i can't even close my account it says not allowed to perform this operation

[neon furnace]

Same been happening for the last 7 or more days

[coarse musk]

Mine was broken until just before 4pm PDT yesterday. I have not tried today.

[woven radish]

Hi I'm trying to login to trovo using streamelements obs but I can't login. <@&364840891023622144>

[ivory zenith]

Hello!! I'm trying to add a new super moderator user to my stream (Twitch) and after clicking the add user button in the user management section, the super moderator gets added correctly but at the moment the moderator (now "Super moderator") types in chat to try a command, StreamElements removes it from the user management list... Does anyone know why?

[uncut sandal]

same issue

[void ice]

I need help!

So I'm super new to all this so sorry If I'm not explaining it well...

I want a custum alert but one NOT linked to new followers, new subs etc etc.

I want an alert that I can press a button and it pops up on my steam telling my watchers to type !play, stay up for 20 secs or so and then go away until I press the button again.

Is this possible?

I'm using Twitch Studio v0.116.4 & StreamElements

I'm having a blast learning all this but this issues has got me.

[copper coral]

Hello! A beginner question. Do I need to install StreamelEments in my computer for the alerts to work? Or just adding the overlay link to OBS browser source is enough?

[pseudo hull]

Overlay is all you'd need.

[copper coral]

Thank you!

[grand knot]

does it take a while for streams to show up on the dashboard? My streamelements was broken but i fixed it earlier today i think and nothing still on my dashboard even though i know i gained subs and members on the stream today

i heard that you have to import stats to get previous stuff which is fine i don't need that but todays stats should show up but nothing sadly is

[vagrant cloud]

Hi. Does anyone know why all of a sudden my viewers watchtime has been reset ? i haven't touched anything in the loyalty settings so im wondering why its all gone

[cold harness]

they tend to get reset once a month

[worn oyster]

any Ideas why I can't be assigned as bot editor?

[pseudo hull]

Make sure you're on your account and not someone else's.

[vagrant cloud]

since when ?

[cold harness]

No idea, I've noticed mine get reset every now and then

[patent breach]

Hello good morning I need to export the giveaway tickets and I can't find a way on the Streamelements website.

[pseudo hull]

Not possible

[patent breach]

If it must be possible because I was until a few days ago "working" with a colleague who was able to export the Tickets to use them externally, and for health reasons has stopped supporting his BOT and his Web page .... and there must be some way if he could do it ....

[pseudo hull]

They must've been doing some weird API stuff as I can explicitly tell you there is 0 export function anywhere.

[heady flare]

Hi just got back to streaming and I've been using streamelements since before but now whenever I'm logging in via streamelements to access my page or twitch it's just stuck to this part

[pseudo hull]

Click the 3 lines in top right and either login or logout then try gain via Streamelwmwnta menu

[minor sigil]

same issue, been 2 days

[heady flare]

It only goes until here it doesn't go to the usual connected and just stream

[pseudo hull]

Close that then do this

[past shell]

StreamElements menu, on top of OBS > Logout > Login

[heady flare]

Yea there's no logout option when I close it it goes back to the start of login

[past shell]

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[warped sigil]

https://clips.twitch.tv/SpoopyCourteousGaurDuDudu-tpZWut05IjCX1GoH

A content creator say this

[teal shell]

logo
Error executing flow. Please contact us for help.

Trace ID: 0597d80a88cd7083d01b98b3d008354c

[pseudo hull]

#submit-support-ticket

[winter siren]

allmy overlays and chat commands are gone

[pseudo hull]

Same thing for you.

[molten fractal]

unfortunately, after logging in, I can't see the number of my followers or the name of the last follower, so I can't set the overlay correctly, does anyone have an idea about the problem?

[pseudo hull]

#submit-support-ticket

[hollow sandal]

Why is my facebook alert box not working ? <@&382267076632379392>

[vocal birch]

how can i gain access to #submit-support-ticket channel? currently i only can view but unable to type in it

[vocal birch]

I have the issue with Super Moderator also, originally 2 person was assign with the role, but somehow it seems to be removed and even when I tried to add back to Super Moderator, it auto removed the person I added again.

[tough hinge]

Can't type in there! Just open up the ticket in any other channel 🙂

[vocal birch]

o so can just type the !ticket here also?! oooo now i understand 😅

[tough hinge]

yes! !ticket followed directly by a subject line

Not too long of a subject line though!

[frozen mirage]

Hello guys. If someone changes their twitch name, do they have to open a ticket to change their merch store URL? Connecting again with twitch already done.

[pine nest]

#submit-support-ticket I am looking for the option to have my all time top Dono on my overlay

[gray talon]

I love how this sections become the old support section... XD

[winter void]

Sadly the shoutout command that works with "@" !shoutout @nickname is still broken

[tough hinge]

@ivory zenith @noble raft Se.Live should be working with Trovo again 🙂

[ivory zenith]

Any word back from the other day? If not it's alright, I'll just wait for the next offer 🙂

[wicked mountain]

Hello, why does the withdrawal of money from SE.Pay not work?

[pseudo hull]

#submit-support-ticket

[grand knot]

this just doesn't work at all when i sign up none of the stats show up pllus the bot says failed to join channel

hasn't worked in days

[arctic talon]

does anyone know where I can find the height and width settings to get the overlays to fit to screen?

[molten finch]

@arctic talon Hello, it should be on "My overlays" page, three dots and properties and resolution :)

[onyx cape]

Does anyone else have issues with getting Twitch Cheers, point redeems, and raids to push through on alerts in OBS? I NEVER see these popping up.

[keen spear]

are they still working on the stream elements S.E Plugin and the alerts and everything?

[wise mesa]

Non of my alerts or even any stats updating on streamelements🙃

[chilly python]

Having issues adding points in our stream. When we addpoints it says "an error occurred while fetching the chatters list, please try again later" any advice?

[brave orchid]

Is everyone still having issues with their shoutouts not appearing properly in chat.

[civic root]

Hi, I was about to ask a question in the helpdesk channels, but it says I don't have permission to write. I recall that I could write there before, so not sure what happened. Is there something I have to react to now to get access again?

[ocean sparrow]

I'm sure everyone is asking about kick.com, is there an update to the possibility that SE will be able to integrate it? Have they released API?

also ummm I just added youtube to my streamelements, do I have to set it up from scratch, or can I just... copy it over??

also also

does SE support multi-streaming

[frigid lily]

Hey, anyone know if there is a better option than the twitch app for my chat phone? something I can maybe see chat, a stream preview and streamelement alerts at the same time?

for iOS?

[jade token]

DEVELOPERS

The bot sometimes confuses places - first 2 writes and then 1000+ place

[cobalt hedge]

Is StreamElements busted for anyone else?

I should probably clarify, is SE Chatbot busted for anyone else?

[neon furnace]

Not for me. Working ok

Loyalty points are still slow. 3 hour stream only gained 135 points. Should be 270 at 90/hour

[cobalt hedge]

Interesting, thanks. None of our chat commands are working, must be on our side somewhere.

[neon furnace]

Try to part channel, join channel from dashboard

Maybe it's twitch.. Fossabot was down for about 30 min a while ago also.

[honest breach]

Hi the old shoutout command isnt working where can we find the new one

[glass nymph]

Hi,
what variable did you use? Mine is with ${1} and it works without problems.
Otherwise sometime the solution is to log off and log on.

[honest breach]

ye im using that one as well but its adding the @ in the link now so its a broken link it send people to

[glass nymph]

Write the so without @

it will mark the mentioned user as well and the @ isn't in the link

[topaz zodiac]

On my channel the bot won't recognize commands or aliases from anyone but the broadcaster if I have my custom bot enabled. If I change it back to just the SE bot and then part / join the SE bot will function normally. It will break again if I enable my custom bot

[honest breach]

ok so its changed cos you used to be able to use the @ to make it easier on mods

will it be changing back so we can use the @ and get the correct link cos as it is its super time consuming

[full wasp]

how do i delete my streamelements

[tropic mason]

hi

idk what questions to exactly ask but i’m new to streamelements, i’m tryna set up a overlay too and so far i think i’m halfway there

but i rlly don’t know how to make sure my camera and gaming is in place lol

it says no access @slim hollow

[undone drift]

open obs and stream elements? at same time and move and save on stream elements and see the overlay change on your OBS 😛 thats what i did at least

[simple ibex]

Hello, I was wondering if anyone here would help me with my commands u_u they are not working and I don't know why 😦

none of them :c

I've tried logging in and out 😦

from streamelements and obs

[wintry trout]

I've noticed stream elements not responding at all in a channel I'm watching also. Aside from the announcement about twitch doing maintenance, if that's still related, I'm wondering if there's a new issue with the bot.

[dull wharf]

The person I mod for is experiencing the same thing right now, and I tested my own channel to see

[wintry trout]

If you mean by making a new ticket, just use the ticket command in any channel you can type in

[dull wharf]

well it seems that anfffy's link still posts, nothing happens at all when we use a shoutout command. Edit: nothing works and we have tried relogging am I just missing something?

[keen spear]

hey everyone

[wintry trout]

The channel I'm watching just (like last 5 minutes) parted and rejoined the bot and it's responding now. Maybe try again?

[dull wharf]

you mean unmod then remod? thats what we tried. However, I never used streamelements and just joined it and it works for me, not her @wintry trout

[wintry trout]

No not mod, in the dashboard at streamelements dot com. If you aren't the streamer i think you need editor perms to part and join for their stream

[dull wharf]

She doesn't know how to do that so I'll have to look

and to make sure, youre not telling me to delete it right, just unlink the twitch account and relinking it?

[wintry trout]

I'll send you a dm

[dull wharf]

thanks 😂

[woven cliff]

Why am I unable to send messages in #helpdesk-twitch? Wanted to ask why my shoutout command borked, I'm using ${channel ${1}} and everything

Got it, needed to replace the space in between with a |

[wintry trout]

The channel i am watching just did today. Parting the bot and rejoining it from the dashboard got it responding to commands again

Two thoughts, were any of them done in the last half hour? And, have you tried refreshing the page between parting and joining?

[dull wharf]

so what i discovered is that once we get the shoutout to work, it still doesnt display the twitch channel. it just sends the user to the main page. however, when trying to !so someone that has never streamed, it actually worked for some reason

[woven cliff]

Okay nvm still broke

[modest plover]

Yeah, it'll work once in a while, I guess it's just be patient for them to fix it or use another bot at this point :/

[worldly gust]

Got payment for my last sponsorship, Marvel, feels unreal, thanks!

[warm coyote]

Is anyone having issues adding users as super mods from the dashboard UI? I keep getting a failed to save message.

[frank goblet]

Is anyone having issues streamelements to obs not working?

[vast sentinel]

I had that issue the past two weeks, contacted support, they are investigating it apparently 👍🏻
It seems to randomly stop working mid-stream, some emotes show up, then some don't 👀

[willow heron]

Can anyone else access the #helpdesk-twitch or #helpdesk-merch channels? Because I don't have permission to use them anymore. Or is everything supposed to be handled via a ticket now?

[twilit latch]

^

[pseudo hull]

Everything is via tickets.

[deft quarry]

I also noticed the stream starting message currently isn't sending, and that the automated tweet on stream start suddenly also isn't happening

[cinder rose]

Quick question for any people familiar with sponsorship. I streamed tonight for my sponsorship and had all things setup for the evening and it did not count my 2 hours. However 2 days ago it did and I needed 2 streams of 2 hours spaced 48 hours apart to complete the requirement. Anyone had this problem before?

[pseudo hull]

#submit-support-ticket

[fervent dirge]

Ye fr they say !ticket tho so Idk

like in "any other channel" But ye Idk still

[violet surge]

anyone else having trouble with the !so command?

[willow heron]

literally everyone is. It's been happening for a couple of weeks but they acknowledged it in #known-issues a couple of days ago

[violet surge]

ah ok was wondering. is there any work around for it for now?

my code will do everything but put the twitch link

[wintry trout]

Aside from entering the so link manually, or using the /so command I'm not aware of a way to get shoutouts to work right now

[heavy apex]

followage command still broken

[neon furnace]

Dashboard > "part channel" then unmod from twitch or wherever lol

Modding a stream on twitch for 13 hours still only have 135 points gained. Should have over 1100

[misty hazel]

Hello guys

need some help here

i want to add my youtube+fb+twitch to streamelements single ID but its giving error in flow Trace ID: eb1dc31d841f5d57e992c1f0fb736854

[pseudo hull]

#submit-support-ticket

[neon furnace]

???

This has been going on over a week

@pseudo hull Are you already aware of this issue or did you just delete my issue?

[pseudo hull]

Any issue is either noted in #announcements or #known-issues.

Otherwise you news to follow instructions from the channel I linked.

[neon furnace]

Whatever fix you rolled out is not working.

[pseudo hull]

Then fill out a ticket.

[neon furnace]

Thanks.. sorry I thought I already did.

[gritty marten]

Found out that ${channel} variable is not working anymore, so whenever i would like to use ${channel} it does not give anything. for example ${channel.followers} does not give a string. or ${sender}, ${touser} follows ${channel} for: ${customapi.https://api.crunchprank.net/twitch/followage/${channel}/${touser}?precision=3} does not give any reply on ${channel} nor the api....

[lucid flint]

You wrote yesterday that points are being calculated correctly again. I checked on the channel they were charged correctly. I could go back to Giveaway... what turns out today when I start stream + giveaway? Points are not counting again and I have to explain myself to the viewers 😦

[potent schooner]

i've been having no end of issues with emotes not showing up in my overlays.. and constantly getting this even after parting/rejoining the bot

emotes down or something? or is this just me

especially annoying as i'm about to start a 12 hour marathon with a chat overlay on stream, so it's going to be screwed for the whole thing at this rate

[fading ibex]

Does anyone know why commands haven’t been working? Having this issue

[heavy apex]

Yeah whatever "fix" you guys rolled out didn't work at all. Followage, accountage, watchtime, etc still don't work on any channels

[pastel tangle]

Hello everyone, I am just wondering, is there an issue with Streamelements not knowing when a stream has happened. I never received a stream email about the progress of the stream that day?

[subtle latch]

тут кто-то говорит по русски ?

[wintry trout]

Hmm, im not sure then. those steps have worked so far to fix the bot not responding in two different channels that I talked to mods with

As for certain varables not working, well that still an issue, but at least the bot is responding again for those two

[subtle latch]

Who speak russia languache?

[wintry trout]

I dont, but I think this channel will help you https://discord.com/channels/141203863863558144/485869222572982282

erm, maybe thats german, my mistake

I meant this channel https://discord.com/channels/141203863863558144/485869467696496641

[subtle latch]

senks

[wintry trout]

youre welcome

[proper verge]

Hey why doesnt my overlay show me the emotes from bttv or 7tv?

It worked with slobs

if I do !emotes bttv the bot says "This channel does not have any BetterTwitchTV channel emotes :("

[shadow aspen]

ok so it isn't just me, i've been banging my head against the wall for the last few hours relogging in and clearing cache on bttv/7tv/ffz etc wondering why it isnt working. I'm convinced its a stream elements issue atm

[proper verge]

atm? no way

honestly its wirde, I feel like theres maybe somewhere an option to connect it with streamelemnts but I dont know shait

Its shows the emotes in regular twitch chat though, but not in overlay

[shadow aspen]

this is just based off the searches for the keywords of "chat overlay, bttv, ffz, 7tv, and emotes" on discord
there's quite a few people having issues recently

[proper verge]

Are there some moderators in this chat, I feel like they could clear this up, if we are doing something wrong, or maybe there are fr issues rightnow

[ivory zenith]

Can you help me? Im trying to add chat bot to my youtube live stream chat but it not working. I add streamelements as a moderator on ytb channel but commands in chat not working...How to add streamelements as a moderator to youtube chat?

[pastel pecan]

I know it's on #known-issues ... I just wanted to express that I really hope all is fixed. But I just checked Loyalty and viewers data shows wrong there too. 😦

[proper verge]

what

[pastel pecan]

My viewers have much much much less than what they had.

[spare comet]

why delete messages if nobody can post in the actual support channels?

[pseudo hull]

#submit-support-ticket

[spare comet]

Hopefully will get a response so accounts can be connected 🖖

[abstract geyser]

i have a question it says my payment is being prepared and does it take exactly 1 month to get the payment?

[versed warren]

Hey guys

[pastel tangle]

Hey so for all of them that I have done, it can does take a month

[stiff vector]

Jo

[pure scaffold]

how do i get 'Verified Seilor' assigned

[austere pendant]

hello I've tried to add latest tipper in my overlay but it says there is no data how to I refresh it or something

[lofty igloo]

guys um kappageen is not working emotes are not appearing on the overlay

i logged out and tried again still same outcome

[pseudo hull]

#submit-support-ticket

[lofty igloo]

it won't let me type !ticket

[pseudo hull]

reread the instructions

[lofty igloo]

what does it mean for first step type !ticket in other chat for the bot to get ticket submitted?

[compact cape]

type "!ticket (your issue briefly) in here or anywhere the chat box allows

[lofty igloo]

oh ok

[compact cape]

they will send you a reply telling you to part/rejoin the bot and not much else... good luck

[lofty igloo]

ok I will see what happens thanks

[iron stag]

FB stream alert like who like or follow how can i run alerts?

anyone can help?

[cunning horizon]

ís there a way to see all the quotes i have ?

[pseudo hull]

There is not

[spare comet]

Is there any issues with YT atm, as in no alerts are being picked up by SE? For example someone subs but the alert doesn't trigger and the stream activity doesn't pick it up also

[abstract geyser]

thanks

[cyan grove]

what takes up more recources: streaming with native resolution or scaling it down

[spare comet]

I guess SE isn't working with YT atm

[zealous mason]

the activity feed is fixed or not?

[spare comet]

I'm getting no activity feed or alerts triggering in YT so I guess no? The Twitch side seems to be fine for me

[winter void]

followage and accountage are not working too?

[zealous mason]

the cheers on twitch doesn't work for me

[ivory zenith]

Does anyone know how I can fix the download link for my sponsorship?
It's not working

[uneven adder]

anyone have an issue right now where its not registering the game you need to stream for a sponsorship

[fading ibex]

it seems like nothing is working rn

[uneven adder]

unfortunate since my sponsor has a 2 day wait and ends monday evening

was hoping to get it done since this was the time i had available to do it

[ivory zenith]

I just started mine

[uneven adder]

oh nice nice! hope it goes well for you

[ivory zenith]

Thanks

I hope they'll give you more time because its unfair

[uneven adder]

i hope so but ill understand if they cant

stuff happens

[near abyss]

hello

is this here sei server?

[granite creek]

Yeah I reported this

[uneven adder]

Oh nice hopefully it can get resolved

[granite creek]

Fingers crossed, mine goes til Tuesday. I shared links of the streams just in case to show I definitely hit 4 hours

[uneven adder]

Mine ends Monday evening

So I needed morning streams for it

Noticed it didn’t count today

[wide wigeon]

does anyone know how to add time to the Stream marathon timer widged via command?

[silk leaf]

hello guys, someone knows where i can download free chat overlays for stremelements?

[lost ruin]

Chat Bot Timer isn't working. Leaving and joining the bot didn't resolve the problem.

[uncut holly]

Is there something wrong with the user command variable? Simple commands like lastseen aren't working properly.

[low perch]

my custom shoutout commands in my stream and others is broken of not shouting out correctly. not sure if there is a fix around with the variables?

[upper herald]

I've found that ANY command using the @${user} variable will target the person putting in the command, regardless of if they've put in another person's name or not. So doing !so @ someone.else will actually end up shouting out myself - doing !watchtime @ someone.else will give my watchtime, etc (EDIT: sorry, didn't mean to actually @ anyone)

[uncut holly]

^

[frank summit]

Hey guys what is the so command? Because I have a code but it doesn't link to the user page anymore. Can someone help me please? Fanku in advance!

[brave orchid]

I know you guys are experiencing a ton of issues with tools within your program but as a streamer it is really frustrating that this issue is taking so much time to resolve, I know some streamers ready to give up on Streamelements because of said issues, I truly hope you guys fix these issues at a quicker pace. I've never had this big of an issue with the program in the past and having this ongoing issue without resolution is disappointing and I know you guys are trying to fix these issues at a reasonable time but its just really frustrating

[ivory zenith]

i have an issue with the timers ( i think the streamelements bot dont detect me when im live ) but you need to know that they are working on it, some times it takes time to fix things. They where honest with us saying that they are working on it

i know is frustrating but they already know that feeling so no need to put more pressure on them. We want the bot get fixed same as them so like i said no need to put more pressure

[vivid marten]

emotesplosion is down? for like over a week? i cant make it to work again

[boreal frigate]

Is StreamElements Still having problems? My Live Now Messages Don't pop up anymore. :(

[languid delta]

hey, i'm unable to submit tickets for some reason. i urgently need to make an update to my user management but i'm getting an error that says "Failed to save changes" when I try to change someone's role. any advice?

[proud mulch]

yeah been a problem so long might just look for a bot some where else

[toxic olive]

Any updates on the !so (Shoutout) Command issue?

[merry thistle]

any there can help me ?

hello can someone help me set it up pls ?

[dull wharf]

Yes, first try logging in and out of stream elements. Next, go to your dashboard and unpair then repair streamelements from what you're using. (In my case, twitch) if that still doesn't work, unpair it again and also log out. Then clear all your cookies and cache, log back in, and pair it back. @toxic olive @frank summit

[merry thistle]

I recently bought a pc I don't know

[fiery spear]

people make a ticket to get support #submit-support-ticket

[slim oar]

can't type in the channel so how do we type the !ticket command shown in the video?
Is there perhaps a role we have to get to access it?

[fiery spear]

you're not meant to type in the channel please read the instructions

[slim oar]

oh sorry my bad, thanks for the help

[fiery spear]

np

[amber hare]

is tehre an issue with stream elements hype boss for facebook right now ?

[boreal frigate]

You find any other bots? I just want a Announcement Message for when I go live but some bots don't do that.

[burnt cedar]

I mod for a bunch of streamers, and my preferred bot (and most of theirs) is StreamElements, for a number of reasons. But this issue with variables (most prominent in shoutout commands) has been going on for nearly 2 weeks now. I don’t understand it, either, because it seems like an issue with the Twitch API, but other bots don’t seem to be experiencing it.

[mossy imp]

i sent a ticket, my sponsor stopped reaching 2hour fill its been stuck on 1hr 21min and i've been playing the game for hours right now

[toxic olive]

I've tried all of that and nothing is working.

[dull wharf]

yeah ngl it worked for a second and then it stopped lol

have you tried the shoutout without the @

because yes, technically its working for us now but now we have to type out the username without the @

[rotund drift]

Hi! Can some help me!? Lot’s of my friends, had some problems with the command !followage and some other’s commands too! Is not working! When u guys is gonna to fix that too!? Just to know!

[dull wharf]

yeah its been an issue, you're going to have to ask for support

[pastel trail]

hullo ;3;

[valid tinsel]

I tried joining ever channel on this server to see the community help section - this isn't worth a ticket - but it still shows no access in the #how-to-get-help section. Just a question. For the count command. Is there any way to add 10 for everytime the count command is used by a mod instead of counting up by one?

[heavy apex]

Counting is the only variable that seems to be working still. How is this still not fixed?

Also apparently setting a command to whisper users doesn't work either

[burnt cedar]

Yep, you just add +10 (or whatever number you want to use) at the end of the variable. For example, for a count named “test”, you’d use ${count test +10}

[valid tinsel]

Awesome! Thank you!

[burnt cedar]

No problem! You can also use - to subtract, or set a specific number by not using any operator.

[stuck yacht]

Anyone else's "${user}" acting like "${sender}" instead recently? Seems broken 😕

oh apparently a lot is broken. nvm then ill wait for the fix 🙂

[safe bane]

Heya folks - How do I get support for SEPay when I cannot open a ticket ?

And I cannot find where to get to the tickets page on the website either !!
Never mind. I eventually found it. Why is there no link to it from the Dashboard ?

[mental sky]

very nice project

[ionic rune]

Good project

[jade cradle]

Hey Guys 🙂 Anyone have problem with that SE overlay chatbox dont show up bettertv and 7tv emotes while streaming on stream ? 😄

[winter void]

Announcement on discord when you go live? Streamcord?

[pure blaze]

Hi, I'm Jota, I come from your website and I wanted to know what my twitch password is, which I don't know

[long fern]

So I got a message from 1 of my followers telling me that the emotes & text were getting banned. I'm new to streaming & this whole process is stressful. Is there something I'm missing?

[calm fox]

Is there a way to set a delay to alerts? I want a 1 second delay between someone following, subbing, cheering etc. and the alert playing on stream.

[spark mica]

Is there a reason i'm unable to access #helpdesk-selive ?
Where do i need to put my questions?

[snow wolf]

#submit-support-ticket

[fiery spear]

dan

[snow wolf]

Echo

[fiery spear]

sup

[trim marten]

Hello guys, im new here, is there in downloadable widget for youtube members goal? Thank you

Everything in #widget-share works only with twitch subs 😦

Can somebody help me with this step please? : YouTube: Copy the source code from the GitHub link below ⬇️
https://github.com/pjonp/pjTestBot/tree/master/modules/.SE_Overlays/goalsRotator

I dont know what code 😦

[burnt turret]

hello loyalty points off? i tried to !addpoints all in chat and i take error and my viewers dont take points with watchtime

[outer silo]

good

[marble grotto]

Gm

[raw mortar]

How come this Tab not working?

Everyone having same issue?

[sullen mica]

Yep

I have

[raw mortar]

Oh, Okay Thanks! ^^

[sullen mica]

For one moment I thought I was banned or something.

xD

[snow wolf]

Hey! Please open a ticket #submit-support-ticket

Read the instructions in #submit-support-ticket

[woeful orbit]

I still don’t think I’m seeing any alerts for Fb. Anyone else having the same issues?

[raw mortar]

Same man ;-;

[plucky whale]

hiya! am so sorry to bother you guys, the community help form area seems to be locked for me

my issue isn't urgent or important enough for a ticket, i was just wondering if that area was closed for a reason

[fiery spear]

the only way to get support is by opening a ticket

[granite creek]

Anyone had luck with their sponsor timers counting again? Was debating just doing another stream to finish it out in case the ticket doesn't resolve in time

[vague steppe]

Hey, may I ask a question?

Everytime when I deactivate these commands:

!accept
!cancelduel
!deny
!duel
!join
!queue
!roulette
!slots
!songrequest
!bingo
!cancelraffle
!raffle
!sraffle```

They activate themself again.

I have never activated the modules

I have activated the modules and deactivated them to reset commands etc.

Has anyone ever had the issue?

Yes, I created a ticket
even support has no idea what is going on

[pseudo hull]

If you have a ticket open then please keep any questions to that thread.

[vague steppe]

Alright

[tame igloo]

Same for me... I wish they would announce this stuff in #known-issues or something

Zero communication from support staff.

[proven sail]

Anyone using Chatter Wheel by Pjonp? I’m having problemens with the !wheelword. For some reason any word gets a chatter into the wheel.

I have set the wheel word to: !meedoen. Though if anyone types a random word they automatically get added to the wheel.

Even if I add the chatter wheel again as a clean “install” it’s still not working correctly.

Anyone can help me out?

[tame igloo]

It's probably bugged like half the stuff on SE nowadays

[vernal glade]

anyone else still having issues with their commands?

[languid oxide]

Bot down???

[winter void]

It seems so. The bot is down for me as well.

EDIT
Only some commands are not working, for example my "test" command to check if the bot is connected properly, however commands to change games are working.

[keen escarp]

how do i report bugs?

everytime i use !setgame slots

it sets the game to slot!

[dull shell]

trying to do a sponsored stream, and game capture isn't picking up the game or any of my other captures now, is this an issue?

[granite creek]

Game capture like on OBS?

[dull shell]

ye

ive tried display cap/game cap/window cap and isnt showing game

[crisp coyote]

the variable ${random.chatter} is buggy, most of the times it is giving this error >no chatters< what to do?

[granite creek]

What happens if you just capture the screen it's on?

I've also had a couple games that just don't capture right away. Something about minimizing them, or tabbing away makes it panic

[fiery crest]

Aneony else has issue with streamelements bot 408error rn?

StreamElements: The remote server returned status code 408 Request Timeout

[granite creek]

Yeah I think overall everyone is having bot issues

[fiery spear]

yep

[uncut viper]

hey guys

[fiery crest]

ty ❤️

[heavy cradle]

I havent had alerts for almost a month now and wanted to see can you all help?

[fiery spear]

make a ticket to get support #submit-support-ticket

[heavy cradle]

Ive tried it doesn't work. I appreciate it

[fiery spear]

pretty sure it works but ok

[heavy cradle]

Thanks i figured out what i did incorrectly. Got a ticket in. Blessings and thanks again.

[crude depot]

I have a feeling a Monthly Fee is coming and that's why there are all these issues....

[granite creek]

I thought that SE got a portion of the sponsorships?

[crude depot]

ever heard of corporate greed ?

[worldly gust]

what monthly fee? For me all works fine, been paid fopr last sponsorship 500 usd and can preview website

[crude depot]

are you a paid sponsor for SE ?
lol

[worldly gust]

i promoted mobile game and been paid, yes

i would say lol to someone who just realised corporate is profit driven

[crude depot]

🤦‍♀️ that's now what I meant @worldly gust

[granite creek]

I mean I've had a lot of successful sponsorship with them too

[worldly gust]

then be more specific? Nobody reads in your mind

[granite creek]

tech issues happen

[worldly gust]

Yes they do, sometimes they have issues with counting affiliates, shit happens

[crude depot]

I guess I need to turn off the Loyalty feature because it's broken beyond measure and unrepairable by SE. Lot of my viewers are upset, but they know issues happen. I just think it's annoying we're not getting any updates by SE. Issues arise and that's cool but lack of communication is the annoying part :/

[worldly gust]

I suggest create ticket, I always had response this way

[fiery spear]

as someone who knows some of the behind the scenes at SE a " monthly fee " for the service will never become a thing SE makes way too much money to ever do that

[crude depot]

let's hope not! 🙂

[worldly gust]

YEah as far as i am aware they have small % off tips plus they have money for setting up sponsorships, also premium features to be bought, they healthy

[fiery spear]

i can guarantee it won't

[fiery spear]

SE actually makes nothing off tips [ ie they take nothing from you ] they also do not have " premium " features unlike their competition

[crude depot]

I will NEVER touch that competitor you speak of... LABS... the worst, and they're shady

SE has been amazing! ❤️

[worldly gust]

they do takes fees for tips dude, lol u can see on their website in SE pay tab

but they are really low

[fiery spear]

of course i can't speak on sponsorships as of course that would be case by case

[worldly gust]

dashboard/tipping/fees check this, you will see they exist, but nothing to complain, its low

but i think they mostly go to paypal

[crude depot]

Going to set all my !redeem's to 0 and hope they fix this soon 😦

/Hugs SE, please smack those servers around!

[fiery spear]

trust me they know they been letting you guys down recently they been working tirelessly all week trying to fix stuff

[fiery spear]

yes the payment provider not SE

[fiery spear]

the only losses you have for tips is the payment provider if that was not a
factor you would be getting 100% of your tips

minus conversion rates of course

[worldly gust]

yes i have mistaken it with streamlabs

Switched to elements few weeks ago

[fiery spear]

don't worry i get people doing that a lot

yoo SE real talk for a second tho

am i on some sort of priority list? because i must be like one of the only people not having a single issue with the bot not if i'm complaining tho

[granite creek]

Yeah and this isn't even a just them thing, like Kofi doesn't take money, but you can bet PayPal does for the transaction

I know people are mad but SE has historically been great about taking care of folks who work with them

[fiery spear]

this is why i always recommend people to use se.pay permanent fix fees and withdrawal fees and in the chance that you have need to face chargebacks SE deals with it with no extra cost

been a proud user since 2018 wouldn't use anyone else only reason why still use streamlabs longside is because StreamElements doesn't have all the features i require

[finite grove]

What are the requirements to get sponsored?

[granite creek]

SE emails every so often about current deals based on your streaming viewership etc. Different sponsors have different requirements and goals

[sullen mica]

The sponsored page is down? I don't see my campaigns and my previous...

[granite creek]

Yeah, it's being worked on

[sullen mica]

Alright

Because it's starting to scare me

[ionic ice]

What is helpdesk chats? Legendary Support chats

[granite creek]

Yeah, I'm keeping an eye because I have a sponsorship that's about to expire but it says I haven't completed the times

[sullen mica]

Perfect, that makes me feel better lol

[granite creek]

Open a ticket so they know, and I included links to the streams to be double sure. They'll situate things

[sullen mica]

the weird thing is that I had kept the campaign link, so I can access it for example, but not find it in the main page

[sullen mica]

I have already haha

[granite creek]

yeah like I can see my progress/who has played. It's just not counting the time I spent streaming

[boreal frigate]

any updates on the bot issues?

[sour nest]

Fix the loyalty points

[delicate lily]

why can't I send messages in the helpdesk twitch channel anymore for troubleshooting questions?

[stable aspen]

any timeframe on when the command API will be fixed?

[near cedar]

I think this might be operator error but I now have two sound effects for my alert overlays the regular "dink" one on top of the custom sound effect I just put on the alert.
What am I doing wrong 😵‍💫

Nevermind when I had obs open it was giving me dual-ing audio

[ocean nexus]

You guys still having issues with the loyalty points and !addpoints not working?

[woeful orbit]

Sooo I’ve already submitted a ticket and the only thing SE said was they’re working on the issue. Are Fb alerts still down for everyone else too?

[heavy apex]

Pretty sure someone they fired sabotaged things cause there's no way they can be this incompetent at fixing the bot

[ashen drum]

Hello the sponsorship program is done ?

[leaden lion]

Everything I’ve read and heard, especially on Reddit says “pro streamelements BOO streamlabs” but goddamn this discord is just full of problems and bugs

[abstract anvil]

I came here looking for youtube alerts answers but i guess i found them

[celest ermine]

I AM NOT GETTING ANY SPONSORSHIPS AND IVE BEEN WAITING FOR MONTHS.

[cloud oracle]

Does anyone know how to solve the problem of points on twitch using streamelements I watch the lives but it doesn't count points

All the lives I watched do not earn points from the streamelements store

[modest mirage]

@cloud oracle #announcements

[unborn zealot]

they said its fixed but nothing happened

[acoustic flame]

Got a question about the points system, is there anyway to make it so it only gives points if an hour has been not every 10 minutes?

[topaz jolt]

I am going through this currently. Any update/resolution?

[distant lion]

hey im having trouble with streamelements

[vale owl]

me2 i cant log/link my twitch account anymore....

[granite creek]

They got back to me and resolved it. Open a ticket and share the link to your sponsored streams. Took a couple days but they're inundated with tickets at the moment

[tiny birch]

anybody know the code for a custom command to add for example 1000 loyalty points?

[tired tree]

hi i wanna ask something is fb problem or streamelement ? my alert not working and not showing when i stream but when i test alert he pop out only when i stream

[bronze valley]

Shoutout commands do not seem to be working .. anyone seen a fix for this ?

[weary gazelle]

I am the all powerful B R E A D B E A R! I will come to your house and grip you with my giant hands. My smile will haunt you for eternity. You are no longer safe. You never will be again…

[split heron]

They do that when they have issues, stop overloading with support tickets while they fix the issue

[hoary harness]

Anyone else having issues with the Media Request dock in OBS not working all of a sudden?

[sour nest]

yes

[hidden palm]

activity feed works for twitch but not youtube? Do i need to unlink something for it to work

[noble nimbus]

So shoutouts don't point to the person I shoutout anymore and just give the twitch.tv/ with no user info

are there new variables I don't know about or is this just an issue with the bot?

[spare comet]

So... is it confirmed that there is issues with the Youtube alerts?

[lucid berry]

3 weeks for me

[lavish totem]

hi, can I get my chatstats page updated please?
old name: away_moon
new name: awaymoon
ID: 614da04b20380352c7443bb8

[ivory zenith]

hey im starting and i need some help

[snow wolf]

Fixed

[ivory zenith]

i dont know anything, i want to import my overlays and everything but i dont know how to do it

[somber cradle]

Variables are still broken :/

[radiant coral]

so are chatbot too

[errant nimbus]

where is the website that i can use cuz my welcome page i had a pic and now it is not there

[stuck lintel]

Wait, is the chatbot broken for everyone? a channel I moderate is having problems with it as well

[ionic crown]

i see only delays

[humble fable]

If Im in charge of editing 2 twitch channels, how to I transfer/copy a overlay from one Twitch channel to another Twitch channel?

[keen spear]

are they still working on the S.E. plug in @haughty fjord @icy storm @tough hinge

cause the activity feed has not updated since may 8 of 2023

[frigid nymph]

are command cooldowns using mins or sec?

[fresh elk]

Yeah shoutouts don't insert twitch links properly and chat commands are delayed and many other issues for many

[late hamlet]

Looking for a video editor! Badly! Someone who I can rely on to get me videos by deadlines. Willing to pay if really great quality!

I dont got time working a full time plus, lack of knowledge and creativity. Dm if interested if you have experience but don't got a software I can get one if need be. But I'll be paying for it so I'd expect a price cut or take that as my payment free software to make money by using the free software to charge others for videos.

[dapper violet]

Guys it is just me or they are not sponsoring a thing since march? What can I do to get more sponsorships?

[late hamlet]

Accept more?

I get like 5 every week cause I accept 1 every two weeks.

I slowed down this month so haven't gotten as much

[fast otter]

<#sponsorship-faqs message>

[dapper violet]

I usually accept and complete all they propose me, but I'm not getting any proposal since march 11, a bit strange 😦

[dapper violet]

thanks for the link

[teal nymph]

can anyone explain why my activity feed stops working after like 3 alerts? No alert display on screen and cant replay anything from the activity feed

[prisma patio]

their announcement says points and etc are working, but still having issues? all of my chatters arent getting any loyalty points? is this a known still-issue?

[fast otter]

disable loyalty, part the bot, logout of the SE website, login, enable loyalty, join the bot

[winged arch]

Hi I'm new here first day .. plz guide me how to chat here or watch my favourite channels

[flint rapids]

i need some assistance with overlays and obs

[ivory zenith]

Hi all, anyone know How to set up a loyalty system for YouTube channel with streamelements? I have a vague menory that with streamlabs was possible

[elder wraith]

where can i submit a ticket for se.live? i can't login at all, it's stuck on the loading screen for 30 minutes for me

[delicate lily]

ty

[past shell]

@elder wraith ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[gusty musk]

I need help setting up my medie request

[abstract geyser]

does it really take 45 days to get paid when u finish a sponsorship

[ocean nexus]

I always get an error when updating social media links on the SE page

[worthy silo]

Heyo I'm new to using streamelements and I stream on twitch from my phone and having trouble learning how to use it on my phone. I downloaded the app but it's all gibberish to me anyone have any suggestions?

[thorn ocean]

30-45 days and even then it’s sometimes late

[abstract geyser]

Ok thanks

[torpid slate]

hi i need help with stream elements setting up alerts? there is an mp3 file i want to use but its saying failed to upload.. i would post in SE help desk but it says i don't have permission to post...

[past shell]

@torpid slate ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[deep tide]

Guys im not getting any alerts from facebook whatsoever. Anyone know of why this is?

[abstract geyser]

Any chance it can be earlier if I use bank

[pseudo hull]

No.

[thorn ocean]

Nope

[daring ether]

The alert sounds and tts don't work on twitch or does it only happen to me? Alerts from other platforms and bots if listened to.

[umbral sorrel]

Getting the same. Sometimes they work if I keep the StreamElements preview window open, but not always. And emulating events will give me a message saying "Emulation sent, but alerts are muted "

[daring ether]

Before breaking into weird things...
You write !tts buenas chat and the bot says Buenas says buenas chat xD

[random ledge]

any news platform fb ..alert and activity still cant use

[pseudo hull]

Nothing yet unfortunately.

[random ledge]

it take too long...can someone teach me how to get alert popout n sound use this streamalement? like third party...not using from SE alert

[lone inlet]

@crystal thorn could you start the !ticket process again pls 🙏🏼

[inner lynx]

Hello friends, I have a question regarding sponsorships (that is not covered in the FAQ as far as I can tell)

[ebon jetty]

Guys how do i accept The verification when linking my mf account

Someone tell me plz

[lone inlet]

@warm jasper could you start the !ticket process again 🙏🏼 ?

@blazing fern could you start the !ticket process again?

@gritty marten please start the process !ticket again 🙏🏼

[gritty marten]

Yep, sure 😉

[fiery crest]

question, why obs show them as static? even tho its animated gif and checkmark for overlay is
or its obs problem?

[timid quarry]

Mine arenn't working either

[fiery crest]

they animated in preview
but not in obs?

in browser all works, but in obs its just showing one static gif bit and that it

[maiden karma]

what to do if I changed my nickname to twitch, and the timers and commands stopped working, I can’t connect again, I can’t give an error

wrote on the site in support, silence

[serene haven]

Anyone know how too add the media share widget to obs studio? I have the dock but cant find how to make the overlay

[tacit zealot]

How long does it typically take after the “payment by…” date?

[thorn ocean]

1-7 days

[tacit zealot]

Ahhh I see. Thanks. Was just wondering how long I should wait before thinking about making a support ticket or something.

[thorn ocean]

If you haven't had updates on streamelements then ticket might be good. but the 1-7 days doesn't start until the invoice says paid

[tacit zealot]

Ohhh. Cause yeah it says payment by “May 29th” and it still says that. It hasn’t updated or changed. But I thought maybe it was because of Memorial Day.

[thorn ocean]

Again depends as it tells you where payment is coming from

[tacit zealot]

What I meant is the Invoice hasn’t been sent yet or anything. It’s just paused at the 29th date for the sponsorship.

But yeah I’ll give it a few days to see and if not I’ll submit a ticket.

[thorn ocean]

oh

[tacit zealot]

Oh nvm lol. The second I say something the invoice has been “submitted for payment”.

This seems to happen a lot to me lately lmao. I was like “when is my prescription going to be ready” the other day and immediately received a text saying it was ready for pickup.

Should start saying “when am I going to win the lottery”.

[thorn ocean]

Sharing? Lol

[tacit zealot]

If I actually bought lottery tickets lmao. I spend most of my money on medical related stuff. Which is why it’s a 50/50 on whether I can afford my medication on any given month.

I need to get back to streaming more but I’ve been having to shuttle my Mom back and fourth between doctors and stuff. Plus take care of sisters.

[white ember]

Hello have since days 2 problems with streamelemnts when I !setgame make or my mods he does not change the category if streamelemnts would not know the category and in user management when I give someone super mod the person is automatically downgraded to moderator at the first write in chat

[lunar gale]

Hi everyone. I was just trying to find out can anyone confirm is Streamelements no longer working for FB? It has been almost a month, I heard it was on FB end, but I have no idea.

[turbid lantern]

Notifications for Kick are available?

[little sluice]

Has anyone else noticed issues with raid alerts in particular? All my other alerts have worked fine but my raid alert refuses to work

Same for my partner, he’s encountered the same issue

[uncut holly]

Anyone know how long a giveaway can last?

[magic viper]

Guys bugged again? I'm thinking of migrating to another bot of points ....

The draws are also buggy is drawing two people at the same time! It's been a while ...

[sacred cedar]

Is there an issue with set game variable?

[icy fern]

seems to be some issues with game changes, either i got "something went wrong" or i just got ""

[uncut holly]

NVm, giveaways aren't even working 💀

[icy fern]

or it just stopped responding, tried to part and rejoin the bot, i think that was a bad idea

[ivory zenith]

The one super mod was changed by stream elements to a regular mod and when trying to make them a super mod again it works but as soon as you do anything they become a regular mod again. Searching this discord I see other people with this issue. Has any solution been found or is it a confirmed bug? Many thanks in advance.

[sterile dune]

How I access the community help pages

[deep grail]

my bot stopped working too, i tried restarting it but it doesn't seem to be working

[swift badge]

Hello 👋

[ivory zenith]

Any ETA on the fixes for the bot? I am ready to give up on SE

[obtuse wagon]

is it just me or is the stream elements bot down>?

cause its not responding to any commands

[ivory zenith]

it's been down on and off for over a month

[sterile dune]

Can anyone help me set up a good twitch channel

[tiny birch]

same here, it is probably one of these nights again

[timber crown]

is the bot not working for anyone else?

[ivory zenith]

They are working on it so lets be patience. Just tell some commands or timers will work with issues until they fix them to our viewers and they should understand it 😁

Does anyone know if raid shadow legends sponsorship works on mobile? I have viewer that would play it on mobile.

[ancient berry]

Hey guys - Diablo 4 just tweeted this - You get Free copies of Diablo 4 (You need 10k average views on YT or 100+ concurrent views on twitch) https://twitter.com/PezRadar/status/1663642316538798080

[grizzled merlin]

alguém pode me ajudar estou enfrentando um probleminha, minhas overlay pararam de funcionar do nada, quando alguém deixa o like ou compartilha, as overlay não funciona, mais se eu faço um teste de like ou compartilhamento pelo site streamElementes, as overlay notifica , a eu faço live no Facebook

[gloomy flicker]

when your sponsorship link crashes and stops people from using it P-P

gotta love this

And this

[cunning horizon]

i need help with the chatbot, i'm always needing to change from my bot account to SE account and then my account again, or he randomly stops talking from time to time

[heady bobcat]

Yeah StreamElements commands are not working for me either.

[young tangle]

Chat bot is not working once again.....

[radiant coral]

yeah it hasnt been working for me for almost 2 weeks now

i dont get it

[viral charm]

Bot and alerts are broke for me

[cold summit]

How do i get access to the support chats? it says i have no access

[warm wren]

Alerts are broke for me already been for like a month

[past shell]

@warm wren @cold summit ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[gusty tide]

!ticket-René HI! I am having issues on FB. My alerts are not working. Likes, shares, stars or anything. I have logged in and out of everything and nothing has corrected this. If I go to my layouts and do a test ot works. Once live... nothing . Please help

[ancient shore]

good day, i just want to ask why my alerts in SE is not working on FB gaming. thanks

[ancient shore]

is SE not catering FB anymore in terms of widgets like alerts?

😦 pls help

[radiant coral]

can we get an update related to the bot and other asets not working? is there a timeline on a fix?

[gusty tide]

Unfortunately I have no clue whats happening and why ot hasn't been working. I'm trying to find out as well.

[ancient shore]

i hope someone answer

[gusty tide]

I hope so as well. It's going on a month for myself

I pay for my Obs, alerts and etc... so not having things work is a pain.

[rustic blaze]

does anyone how to setup a countdown birthday command

[gray talon]

Sorry correction use the
${time.until <utc time>}

They actually had a $countdown argument 😦 and wasnt to long ago either seems they removed it as I had a XMAS command last year for it.... :/

It was "Time left until Christmas: $countdown(12/25/2022 12:01 AM)"
Seems their changing alot of command variables.

[dim charm]

has anyone been having any issues with the ${random.chatter} varible diplaying no chatters when used in a command i cant seem to find a fix ?

[potent plume]

Guess what....... Alerts, activiy feed, chat and everything else.... STILL ISNT WORKING! very poor show guys

[bitter sky]

Hello, I have a question, how to change the background resolution in stream elements?

[pulsar kernel]

boa tarde , alguém pode me ajudar, meu streamelements não esta funcionando na twitch e quando tento vincu-lo da erro, e meus alertas não querem tocar alguém sabe me dizer o que foi?? o que fazer

[gray talon]

When you make the initial scene it will ask you for a resolution.

[bitter sky]

But I buyed a thing and resolution are not what I want

[gray talon]

As of recently, They really have dropped the ball, Not sure whats going on with management but the way SE is currently performing and working its a bit of a joke, alot of bugs and alot of unneeded changes being made.

[gray talon]

1 second

[gray talon]

Make a new Overlay to the resolution you want and then duplicate the items over to the new scene.

[bitter sky]

ok

[lucid berry]

Thanks for this

[bitter sky]

ctrl +c and ctrl + v don't work ;-;

[gray talon]

For example, the tickets system both a good and bad thing, Your seriously limiting people help now sadly, I loved helping people in here in various sections.

General has just become a "Community-Help" section, Anyone in there right mind wouldnt let someone wait an hour or so plus just for a resolution enquiry for overlays... Its mental the changes

[gray talon]

No no on the layers section theres 2 cards overlaping one another press that

then choose the new created overlay

[bitter sky]

ohhh thanks

[potent plume]

literally.... couldnt agree more. its taken weeks for them to even put a post out to say there is an issue, countless mesages get ignored. i dont think its a good look at all!! nothing of mine has worked for weeks, havnt had 'activiy feed' alert since 9th may

[gray talon]

Well i'll be here reguardless helping where I can, If I think its a ticket issue ill tell you ticket issue but basic issues shouldnt be resolved via a ticket IMO the ticket system is for sensitive info tbh.

Been here since the begining and aint about to stop helping now, love this service but hate the direction its taking itself :/

[gray talon]

Dont get me started on the new Activity feed... I reported an issue back in JANUARY that still hasnt been resolved reguarding bot names...

[lucid berry]

why not switch to twitches unless it's fixed?

[gray talon]

Quality assurance is negligible at this point.

[gray talon]

Twitch's lacks the custom feel SE offer's

Unless your refering to activity feed then the only thing missing would be SE's TIP's and Store redeems / purchases

[gray talon]

The hyuck is statbot...

o.O

[past shell]

Cynocles#5808 Community Profile

A member of the StreamElements community since 30 January 2018.

Milestone:

Cynocles is a member of the community for 5 years and 4 months

Accolades:

Cynocles is not a member
of any community programs yet.

Beta Tester:

Twitch Integration
SE.Merch
Creator Partnerships Program

[gray talon]

So many beta testing acclades missing off there lol... I helped with the ALPHA testing of OBS.live back when we had to use spreadsheets for data reporting XD

plus others

[potent plume]

oh im here to get anyone started.... i dont understand why these issues arent fixed yet!!!! i cant imagine the amount of tickets they must have!!!!!

[gray talon]

Yeah and I bet alot of them are dumb questions (No offence to the community), but yeah

When I say dumb questions BTW, I mean stuff that could be answered by anyone on here.

o.O

Thats a new one

[cold geyser]

does anyone know why my chat timers and stuff arent working

[past shell]

@cold geyser ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[cold geyser]

it works when im offline

[potent plume]

more than likely, but i get you. i just cant imagine any of this is gonna be fixed anytime soon. i thjink its a bad look, is gonna put alot of people off and theyll loose alot of customers over it, i was looking at what they offered for streamers, big and small and at the minute.... i think im gonna hold off to be honest!

[golden kite]

!setgame error not expected to be fixed?

[pseudo hull]

it is but no eta

[golden kite]

oh, ty

[cold geyser]

i fixed my issue by reconnecting the bot

[upbeat peak]

test

[cold geyser]

i tested it

[mint epoch]

Is this the so sponge server where I can submit topics

Ai*

!topic the fog is coming

[pseudo hull]

Not sure what you're looking for but this is not something related to AI/ChatGPT

[golden kite]

good!

unfortunately my issue didn't solve doing this

[tough hinge]

Hoping to get everything back to normal asap!

[golden kite]

I hope so

[vital cedar]

How to fix it?

[tough hinge]

the !setgame command is a little borked right now. Our team is aware and working on it!

[rapid lava]

Hey all, figured I'd ask the hive mind. I've looked at the docs, but have noticed a few things aren't documented. in the chatbot, you can use ${1}, ${2}, etc. I don;t see these documented in the command variables page. Is there a variable that can take the persons line, and repeat it? something like "!test this is a test" would have the bot respond with "this is a test"? (the ultimate goal is to add a !maker command, where chat can mark interesting spots of the stream with a description like "!marker this was a super-cool thing that happened"

[rapid lava]

currently, I have: !marker /marker added by ${sender}: ${1}, but ${1} only captures the first word, not the entire description.

[tough hinge]

#dev-chat might be able to help answer this question, if you want to repost this there!

[tough hinge]

Try a shorter subject line, 60 characters or less!

[honest coral]

got it, thank you

[tough hinge]

Of course!

[honest coral]

you wouldnt happen to know how to fix the chat bot not working?

i feel like its a simple fix I must be missing a step somewhere or something. Because the bot doesnt interact at all with the stream

[tough hinge]

Have an articles that might be able to help. Try trouble shooting using these steps - https://streamelements.zendesk.com/hc/en-us/articles/11307341586066

If that doesn't work, filling out a ticket would be the best option after

[vast ridge]

the alert works perfect but I dot get the sound

[lone inlet]

@zenith oracle Could you please start the !ticket process again please 🙏🏼

@honest coral PLease start the !ticket process again 🙏🏼

[umbral thicket]

I can't sumit a ticket, I can't write in that channel, help?

[dense hearth]

Facebook alerts not working with OBS. Any updates

[trail storm]

I have been using this command - "${setgame "Fortnite"} Pagman"
to make short commands like !fortnite or just !fn when I want to change "Game Catagory" on twitch.
But now all of the sudden it just gives me an error message like this "StreamElements: something went wrong Pagman"

I need help, what is the problem?

[golden kite]

The setgame is not working for now

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[royal sinew]

Hi, the documentation here https://support.streamelements.com/en/articles/53-how-to-setup-a-custom-bot-name says to post in the discord if I want to get custom bot support for GroundControl, can anyone help?

[jovial patrol]

you aren't supposed to share this here I reccomend deleting for your own protection

see #submit-support-ticket steps

[royal sinew]

Okay I was gonna submit a ticket but it says just to post to discord

[vague bronze]

has anyone else been having issues with SE Pays today ?

[ashen scarab]

anyone else having issues with SE sponsorship timers not updating?

e.g. "stream 1 hour." but it doesn't ever count the time... and you double checked the game is selected, etc

[rose siren]

Hi guys!

[clear perch]

Yes my timers are not updating ether but i submit a ticket and im just waiting for a response with it

[ashen scarab]

same

I just hope we dont have to redo it lol

[oblique igloo]

hey guys how can i make my link have visa not only playpal

https://streamelements.com/q8rolling/tip

only paypal can i add visa and mastercard?

[ashen scarab]

set up SE Pay I think right?

https://streamelements.com/dashboard/tipping-settings in here

[oblique igloo]

yes i can see paypal only right here

[ivory zenith]

Hello there, i am having the same issue with sponsorship goal not updating

[novel mist]

anyone have the issue with JUST the dono alert

[ashen scarab]

@oblique igloo hmm, weird

@oblique igloo go under Revenue > SE.Pay

[oblique igloo]

that's what i have

[ashen scarab]

then it seems you don't currently qualify for SE.Pay, dunno why

[oblique igloo]

hmmm

[ashen scarab]

what country are you in

[oblique igloo]

dubai-emirates

[ashen scarab]

that may be why

"Viewers from any country can send a tip through SE.Pay. Streamers must be over 18 years old and have a bank account under their name in one of the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States."

[novel mist]

anyone ever have the issue where only 1 alert is not working?

[stable hound]

hi

[signal nest]

Hi! I'm hoping I can get some help. !Song is not collecting the info from my Youtube music page. I've been at this for hours, looking up sources, vids, help links, and I just can't seem to get it to work. I've tried a few different things but can't find a way to get it to work! Thank you 🙂

[upbeat idol]

I’m the overlays editor and trying to figure something out. I cannot get this follower event to move any higher and it’s driving me nuts. Is there a way to change the dimensions of where you edit the overlays?

This is at the top of the screen on the editor

This is where it shows up on my OBS and steam.

[real dagger]

This overlay is added to your sources in OBS, right? You can move the source itself by drag and drop in OBS to top of your scene.

[shy ermine]

hello. im having an issue about a week now.my alerts doesnt work properly a few times it works after a follow or donation it stops working.i almost tried everything that i saw on google idk whats wrong if anyone can help me i would be thankfull

[past shell]

@unique valve @shy ermine ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[barren anvil]

PLASE Help Mee @rigid rune

uplink Alart not Working my Livestream

My Account id- 6057a050cbacdad6f0da40bd

[potent plume]

Another day streaming and still no fixes for the issues! this really isnt fair guys. come on!!!!!

[barren anvil]

how to solve my issue

[quiet locust]

Hello , I am graphic designer .

I made an alerts for my clients and I put it on my streamelements to test it . I want to ask you how can give him the overlay without put it again on his streamelements . I mean i want to export the overlay which i made it on my streamelements and import it on his streamelments. This will save a very long time because there are many Alerts

[hoary badge]

I'm sure this isn't the right place to ask a question but the #helpdesk-twitch isn't letting me message, just sends me to another channel

I'm just wondering if anyone can help do a custom API that generates random fox facts into twitch chat, I've tried using API ninjas and put an API key in but when I save it and test it I get an error saying missing API key

[hardy sorrel]

Why when i livestream at facebook, streamelement like not link with my page? 1st time i used everything is ok, for now overlay are not function

[fiery spear]

that's because you're not meant to send messages in the helpdesk chats make a ticket to get support #submit-support-ticket

[hoary badge]

That's one does the same thing, "done reading? Check out X channel"

[fiery spear]

yeah because you're not meant to type in #submit-support-ticketplease read the instructions

[tough hinge]

#dev-chat would probably be the best option outside of working along our support team

good morning @fiery spear

[tough hinge]

I would check back now, but if there is still an an issue, our support team will be able to help out if you submit a ticket!

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[quiet locust]

@tough hinge

[tough hinge]

Our Elements Editor allows you to share custom alerts and overlays

[fiery spear]

hey hey

[ashen scarab]

It has not updated to reflect that I have completed that goal. I have an open ticket.

But no response yet

[pseudo hull]

Using the new Elements editor you can "share" them for your client to get.

This does not work with the previous one under "Overlays".

[tough hinge]

Keep me posted!

@pseudo hull the 🐐

[fiery spear]

[quiet locust]

Share doesnt work . I mean to give the overlay for him to put it on his stream

[dull shell]

Anyone know why one hellofresh sponsor offers a lot less than another? Is it less intense in requirements?

[polar ore]

super awesome to have a ticket system that doesn't work. won't recognize either acc id or mail -.- so what to do when nothing works and the system where you should be able to get help doesn't work either

Switch to StreamLabs ?🤣

[ashen scarab]

My ticket says ticket solved where the rep just told me to share my vod so I don't know if I need to reopen another ticket with the vod link. This sponsorship was a relatively short one so I want to make sure it gets squared away before it ends which is super soon so I can get payout 😦

[tough hinge]

You can type !restart in there!

[polar ore]

I'm just plain and simply giving up on that ticket system and go tell the Twitch partner that we will have to look elsewhere

[clever glacier]

i cant open a ticket

[ashen scarab]

I will give that a go.

[ashen scarab]

@polar ore If you already have a ticekt open you have to use ! close to close it first.

[clever glacier]

i have no permisson to msg in the channel

[polar ore]

I did that hence why it's referring to #Unknown 😉

[tough hinge]

type it in here

Directions say to use any other chat

[ashen scarab]

if you read the message in the channel it tells you to use the !ticket command to open one

@clever glacier just type "!ticket [your issue here]"

in any chat

in this chat, in #movies-and-tv , in any chat

[tough hinge]

except that one LOL

[ashen scarab]

lol oh. I thought it could be any. Ok, except that one!

[tough hinge]

MVP today though, keep it up

[ashen scarab]

You're getting a message saying you have an active/open ticket, though right? Did you make sure to type !close in your ticket chat?

[polar ore]

yes, i typed !close in that exact ticket i had open where the bot would not do anything.

[tough hinge]

hmmm, try !restart?

if you haven't already

[polar ore]

in any chat?

[tough hinge]

Ehh why not

[polar ore]

!restart

[tough hinge]

worse case it doesn't work and we can laugh at you

[polar ore]

well nope

[tough hinge]

LOL

[ashen scarab]

lol ope

[tough hinge]

@lone inlet Any insight on how to get his ticket channel back?

[polar ore]

and since the ticket is closed i can't access it and do it there 😉

[ashen scarab]

Geek you broke it

[polar ore]

i break everything, sometimes i just like the bot i coded better because i can just reset it if anything crashes xD

[ashen scarab]

lol

[quiet locust]

Check DM please

[fallow fractal]

Hey, how do i use the lastfm thing? i tryed $(lastfm mrcsdl) ${lastfm mrcsdl} nothing is working

could someone help me with that?

[frigid lily]

Hey, would there be a way to add pulsoid to my main alert box widget in Streamelements?

[crisp hill]

Hey guys, hoping to find a solution through this chat (ticket system is taking too long + solution isnt working) --- My current problem is regarding where OBS opens.. Whenever SE plugin is installed OBS doesn't remember which monitor it was left on. Upon launching the OBS App it always opens in the wrong monitor (ONLY when SE plugin is installed, regular OBS works fine & remembers which monitor it was on) if anyone has a solution to this let me know 🙂 the dragging in widowed mode, closing, re opening method works but when i go fullscreen the next time i reopen it just reverts, and this only happens to SE OBS

[tough hinge]

Send over a support ticket, they should be able to help iron out what the issue is if it is fixable

[past shell]

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[crisp hill]

Already did, first sentence :) both "solutions" ive been given have done nothing.

[tough hinge]

Ahh missed that part.If the solution they had didn;t work, they should still be able to help troubleshoot it, so hopefully it gets solved!

[hardy sorrel]

When i on livestream Fb, my overlay not working. anybody can help how to fix it.

[pulsar kernel]

Good afternoon, I have a problem with streamelemtens this week my commands don't work only the overlays, does anyone know the app is experiencing some instability?

[limpid acorn]

Does anyone know how to use/set regex while using !command add. as a moderator?

[distant harness]

anyone know if it's possible to edit the list of chat commands? I'm wanting both for me and for the !commands list to be organized

[distant harness]

or, anyone know if it's possible to make folders that your commands go into?

[ashen scarab]

does anyone know what the turn around time is for a ticket to be serviced? 😦

[pseudo hull]

That's all dependent on how busy staff are atm.

But there is no definitive estimate.

[wispy shuttle]

Where can we give feedback on sponsorships?

[fiery spear]

i guess staff must be really busy then

[wind aspen]

Jesus

LOL

[ashen scarab]

My sponsorship is ending soon and the bug where it didn't register my 3 hour stream to cover the last 1 hour second stream necessary is kinda making me concerned. I don't want the time to lapse because the ticket is forgotten and then I just don't get paid out for the sponsorship...

[pseudo hull]

Unfortunately it must be handle via ticket.

[ashen scarab]

I know

[wind aspen]

Question, is there a character limit on commands and that's why it wouldn't respond properly on the bot?

[pseudo hull]

There is a limit indeed with the response and also within twitch chat as well.

[wind aspen]

Is there a way to check that?

Because my command posts the last few words of the response, not the whole thing.

[pseudo hull]

The command response itself would be via the page to modify commands. Twitch side can be done by dumping the response and seeing if it gives the indication of being too long

[wind aspen]

any reason why this would happen then?

[shy dagger]

is there anything new about the error on the settitle command?

[pseudo hull]

There is not

[ivory zenith]

I emailed them and they asked for the VOD link to look into it and they manually put what was missing from the goal. So my advice is to email them if you havent already 🙂

[ashen scarab]

they just got to my ticket and helped correct it ❤️

[ivory zenith]

That's good ❤️

[carmine lagoon]

Who do I contact when my PC is getting hacked even without streaming?

@everyone

[gusty tide]

I have put in a ticket on this issue. Many of us are having the same issue of no alerts. I was told they are aware of the issue but no ETA on fixing it.

I had an OBS update yesterday... did anyone's alerts start working again with the update? Just curious as I am going live tonight.

[slender cosmos]

Does anyone know how to change the qualities of twitch type that gives you different options
1080 720 480 (And if I have the Affiliate)

[jagged pecan]

Hi everyone, im trying to setup a payment for streamelements but when i type my last name it says "Last name cant contain "Press" it must be a name of an individual person" has anyone else come across this (my last name is Press)

[high hound]

using rotating widget by mrboost, how do i update the follower goal?

[ivory zenith]

hello can someone help me

because streamelements bot saying wrong @user

command is @${user}

[pseudo hull]

#submit-support-ticket

[jagged pecan]

Hi everyone, im trying to setup a payment for streamelements but when i type my last name it says "Last name cant contain "Press" it must be a name of an individual person" has anyone else come across this (my last name is Press)

[ivory zenith]

how? I cant even type on this channel

[pseudo hull]

read the first step

[burnt cairn]

Hey

Guys what is the super moderator ?

is it in the stream elements website? Or just a mod in twitch

[wind aspen]

I don't know if Twitch still uses supermod or not, but it's a different thing compared to streamelements supermod. I think you'd have to manually give someone supermod in Streamelements Dashboard

[burnt cairn]

How?

[wind aspen]

Dashboard > User Management > "Add new Bot User" if I remember

[stone wagon]

Como abro ticket

[wind aspen]

do !ticket

[stone wagon]

Alguém fala Br ?

#1113990800519467029

[burnt cairn]

Ok i went to dashboard but where the ‏ user management

[wind aspen]

sorry

it's under chatbot

[burnt cairn]

Np

Thank you ❤️

[ivory zenith]

hi all

oop

!closeticket

Can I get some staff help here

the bot kicked me out of my own ticket

Sorry in advance for the ping but hope your having a lovely day

[hollow olive]

hey is anyone else having issues with SE Pay? a few people said they arent able to donate to me

kinda need it fixed since im on a subathon

[ivory zenith]

@compact tree can you re open my ticket after it kicked me off it

🙁

[hollow olive]

https://cdn.discordapp.com/attachments/1055254617254002759/1113997727211204710/image.png

like this is crucial i need this looked into and i dont think a ticket will be fast enough lol

[ivory zenith]

Feeling frustrated and stressed

now the ticket bot aint working

😢 im sorry if I sound upset I just need a little help

<@&382267076632379392>

[hollow olive]

i feel you man im freaking out as well

[ivory zenith]

The response times for tickets or help pings are slow and really they should take on more help desk staff to ease things up

[lone inlet]

@ivory zenith if for some reason the ticket integration isnt working please reachout to us directly via email at [e-mail]

[ivory zenith]

Wait so the bot was legit not working ?

[lone inlet]

Im not saying that

Im providing an alternative

[ivory zenith]

well I think I need to delete that feedback post now heh heh

[hollow olive]

yo Renz are you able to confirm if the SE pay is working? just wanting to make sure since no one can donate to me

[lone inlet]

There isn't any issue reported around se.pay at thia moment, please create a ticket with as much information as possible so our staff can look into it

[ivory zenith]

Renz a quick question while your here

has there been any reported problems with the file uploading for overlays for sounds / media just to make sure I am not creating a same report thats already been reported.

[ivory zenith]

Thanks I appreciate that feeling relieved at least

[lone inlet]

@ivory zenith are you talking elements (new editor) or the overlay editor?

[ivory zenith]

the overlay editor on the Stream elements website

[lone inlet]

There was an issue, but afaik it was fixed

If the issue persists on your account let us know via ticket, again, with as much info as possible, attaching the file, name of the overlay, small clip of the behavior etc. So.our team can scalate it to our devs

[meager mason]

I was wondering if there are any known issues with chat bot. I have modded it and remodded it in my twitch chat and no matter what i do no commands work.

[lone inlet]

Part and join its always a good thing to try @meager mason

[past shell]

@meager mason ⤵️

Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard) https://i.imgur.com/uYVb8OK.png

[meager mason]

i tried that, still not working

should i wait a little bit before re joining it?

[past shell]

@meager mason ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[lone inlet]

Do that first ⤴️ , and then part and join

If doesnt fix your issue, create a ticket with all the info, so.our team can look into it

[ivory zenith]

Is it possible to have my ticket looked into a bit sooner? I don’t wanna rush but it involves se.pay

I was pinged ?

[ivory zenith]

silly question but how does one send a video clip through an Email as media is too big for email from what I know

[ivory zenith]

sorry that was me I was not watching who I was replying too

my mistake

[meager mason]

thank you

[lone inlet]

Upload the clip q streamable, youtube or google drive and share the link over email

[meager mason]

fixed my issue! thank you!

[ivory zenith]

ok

[obsidian viper]

Is streamelements experiencing issues right now???

Because it's not working in my chat

[ivory zenith]

I have emiled everything to SE support and thanks for your help Renziito

[sterile elbow]

Not alone @obsidian viper . I parted and rejoined in one stream and it's working again - but it's offline.
But the live stream, parting/rejoining isn't kicking in. 😦

[obsidian viper]

Yeah it’s not working I parted the Channel and rejoined and made sure that it has proper mod perms too so something is wrong

[hollow olive]

well gg. started with se pay not working, now streamelements doesnt work for me in general. completely dead in the water. submitted two tickets though

[opaque basin]

yeah my not working eiether :c

[ivory zenith]

so I'm not the only one having this issue. Good to know. I'm so frustrated at this point

[nocturne valley]

Facebook overlays have been down for 22 days now, any update?

[frank thunder]

hey guys, anyone know why the chatbot isnt showing in my streamchat? it says its online and in the chat but nothings showing up

[obsidian viper]

I’m debating switching bots. This happens a lot 😦

[molten vector]

Hey:) i was wondering if there will be more HelloFresh compaign for france ! Thank you for your reply ( and sorry if this is the wrong channel for asking this )

[bleak badger]

Trying to get my stream set up nice I just started like a week ago.. I think that it's coming along well I put a lot of work into the discord and everything else but now I'd like to get the fancy background too and I'm just working on a phone im finding it's really hard to work with the stream elements website to get that all fancy.

[edgy meadow]

Extraño mis alertas de Facebook con streamelements 🥹😭

[shy ermine]

hello. im having an issue about a week now.my alerts doesnt work properly a few times it works after a follow or donation it stops working.i almost tried everything that i saw on google idk whats wrong if anyone can help me i would be thankfull

[past shell]

@shy ermine ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[terse socket]

anyone having issues with the ticket system? I created one, entered ID and it kept saying error and to type it again...

[ivory zenith]

when i add a new command besides writing the right command it writes an additional thing it says You can find a list of all commands here how i can remove it

[ivory zenith]

ticket bots not working

[edgy void]

Does anyone else also get an error when trying to "Review the campaign brief"? This is what it says about:blank#blocked

didnt see anything in #known-issues

[ionic kayak]

How do I find my tax document for 2022 through streamelements dashboard so I can send it to my accountant for filing if applicable?

[past shell]

@ionic kayak ⤵️

If you need to fill out a support ticket, please use the command !ticket in chat, following the subject of your issue! For example, please type "!ticket My chatbot isn't working", and then follow the prompts from our bot!

[signal estuary]

How do we get support if the ticket bot is broken?

[shut cave]

It worked for me

[signal estuary]

Refused to accept my email or account ID

[shut cave]

hm

[signal estuary]

Email said no, account ID nothing happened

[pseudo hull]

Not seeing you use the command in any channel

[signal estuary]

I just did it here and closed the chat, I will open it again

[shut cave]

Also does anyone know how long it usually takes for tickets to be answered?

[signal estuary]

ID again nothing happens and it wont accept my email

[empty plank]

Hello all QQ, does the bot timer message support formatting?

[pseudo hull]

depends on the context

[empty plank]

just trying to add bolding and linebreak, so my messgage is not all smashed together.

[pseudo hull]

That's a nope

[cobalt trench]

anyone else's chatstats not working?

[shut cave]

How do you access them

Because I can't seem to find an analytics button anywhere