general-chat

[fiery spear]

how is life as a warden my guy

[clear island]

Hello everyone

[valid siren]

hey hey!

yoooo

[verbal inlet]

Hi,can someone help me to fix 404 error:/ 1) Channel old name : m3lon192 ; Channel new name : MELONBYTHEWAY 2) account id: 5fc2d8e338a78d46296a9096

[mystic hatch]

hi who have the same problem #helpdesk-youtube ?

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[valid siren]

we have a Viewer Count widget: #widget-share message

[fiery spear]

https://tenor.com/view/hello-there-hi-there-greetings-gif-9442662

[neat lichen]

yo anyone here did the hellofresh sponsorship how much were you commissioned?

[verbal inlet]

🔔

[valid siren]

Yes this is only for Twitch, unfortunately :S

[compact seal]

Anyone have problem with loading sponsorship site when in moderating mode too or only me? (full acess)

[pseudo hull]

Intended. Only streamer can.

[compact seal]

no sense imo

If giving full access

[pseudo hull]

Certain things just aren't designed for invite access.

Some by design others just not added yet.

[wide root]

which channel would i go to for assistance with SE.pay

because i'm having a weird issue which won't let me withdraw despite having input all info

cause ima be real chief, i have like 16$ in my wallet right now and ya girl needs to eat.

[past shell]

@wide root ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[wide root]

:)

almost a week has passed.

thanks bot

i have sent

TWO

[soft fiber]

@wide root There's currently a huge backlog of tickets which the support staff has to go through, due to internal changes. It can take a while. Also, submitting multiple tickets will make things worse.

[stark plume]

So is anyone else having a problem with their sponsorship campaigns not counting the people who complete them??

[ivory zenith]

Genshin?

[fast otter]

People have been having issues recently

[ivory zenith]

I have had 20 people download genshin and only 12 have counted

[stark plume]

No this one is for the Star Trek one. This is my 3rd campaign in a span of 2 weeks where they aren’t counting the people who do it

[past shell]

@stark plume ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[ivory zenith]

my girlfriend has downloaded genshin using my link got to adventure rank 6 and it hasnt counted

[stark plume]

Yeah, I already submitted tickets so that’s basically useless

[fast otter]

There's lots of tickets right now, it's taking some time to respond to them.

[stark plume]

The worst part about it is that there’s a timer and stream elements doesn’t help to fix the problem and I lose out yet again

[fast otter]

Save your vods as proof. It may be possible to update the sponsorship after it has finished.

[stark plume]

Vods aren’t my problem. My friends took the time to help with this campaign and they’re progress isn’t being counted

[ivory zenith]

yeah I agree, I have screenshots of people hitting level 6 etc

[fast otter]

Save those, the staff may ask for them and then be able to modify the campaign, even if it's finished.

[ivory zenith]

okay I appreciate it

[fast otter]

Without proof they can't do anything, so more is better.

[stark plume]

I have all the screenshots of their progress

Not too hopeful though considering they never reached out to me for my last campaign

[fast otter]

did you have a ticket for the other campaign as well?

[stark plume]

Yep

I got 0/30 people counted for that campaign and multiple people used my link 💀

[wintry shard]

hola

[iron kiln]

i need help
i am straming actually but in twitvh its write "disconnected

@lone inlet

[past shell]

@iron kiln ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[fast otter]

Please don't ask your question in multiple places, it will lead to confusion.

[iron kiln]

okay sorry

[zealous silo]

im getting into some streamer songlist and cant enter it any1 can help?

[stoic venture]

is there a voice changer widget?

[craggy torrent]

yes literally same

ive had 3 people do it and it hasnt counted and im stuck on 12/15

[stark plume]

It’s been broken for days and the counter has been broken

[craggy torrent]

yeah it sucks

[stark plume]

I’ve sent out numerous emails and they never reached back to me 💀

[craggy torrent]

ive sent one and heard nothing yet

[stark plume]

They should extend our times if this is the problem

[craggy torrent]

literally

[mortal trail]

Also having issues with Genshin players on IOS not counting as completed

[craggy torrent]

same

its so annoying

[stark plume]

I was going to do that one but I waited because I had this Star Trek one

So we’re all stuck with our counters not working

[mortal trail]

I helped a friend and my play of star trek counted for them

but

I am always suspect of these trackers

That's why i ask people to report back the second they complete the step

[craggy torrent]

yeah me too

[stark plume]

I did the war thunder one last week and the counter took away at least 10 people that completed it

[mortal trail]

weird

I wish I could see the link CTR

that would be super helpful especially since not every person in the community is a talker lol

[craggy torrent]

i wish we could see who signed up via their username it would help so much

[stark plume]

I emailed them about it and their only response to it was “it takes time to update” then I said how the campaign is over and their response was basically sucks for you

[craggy torrent]

wow

@daring yew can we have help?

@sour nimbus

anyone

[stark plume]

Lmao

That cracked me up

[craggy torrent]

lmfao

ayyy @lone inlet you got my support ticket

pls reply

[stark plume]

I’m not trying to be disrespectful but they’re giving us paid sponsorships, I’m putting in time and effort and it’s wasted because they’re ripping me off

[mortal trail]

They are super overrun rn

[craggy torrent]

fax

[mortal trail]

I searched Genshin and pretty much every message is about the counter not working

[craggy torrent]

yeah

[stark plume]

I did it fast

[mortal trail]

took me like 30 minutes to get ship 2

took longer to download and install genshin lmao

[craggy torrent]

Literally

Why is genshin such a big game

[mortal trail]

lol I mean it's a good game but even my phone is struggling with it

that's gonna be a major turn off to less fortunate players who try to play the game and their phone is dropping frames and skipping like crazy

[past shell]

@craggy torrent ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[craggy torrent]

exactly

[stark plume]

Genshin is Ana amazing game. I’m AR 55 I love it haha

[mortal trail]

note to self call Jynx with Genshin questions

[stark plume]

Lol probably. I play every day

[mortal trail]

oh dang

[distant prairie]

Hostean a toba_error

[mortal trail]

Check your counter mine just went up so it seems its super behind

[craggy torrent]

Mine hasn’t unfortunately

Hope I wake up to it being on the right number

[stark plume]

Nope unfortunately still at 0

[mortal trail]

mine came through saying this next to the time stamp in the activity feed

[solid jetty]

how to get home page on discord server?

[compact drum]

Morning Everyone ^.^

[frozen pasture]

Wheeeee!

[gritty shard]

Hi

[solid jetty]

hello

[snow wolf]

The home page is in beta testing and I think only partnered and verified servers will get it

https://support.discord.com/hc/en-us/articles/6156116949911-Server-Home-Beta#h_01G3C892NP0R6EGAAZ3DXG8913

I don’t see Home in my Server. Why?
"Right now it’s only available to a select number users of specific communities so it may not be available for you just yet."

[frigid pollen]

it says error for chat stats anyone know how to fix it

[snow wolf]

Ask in #helpdesk-twitch

<@&364840891023622144>

[verbal inlet]

any mods?

[craggy torrent]

Still no update with the sponsorship counter for genshin, I have 3 days left and I just want it to be sorted

[mortal trail]

Double check that it was their adventure level. I had some people confused about character level.

I had everyone send screenshots of their player card thing

[craggy torrent]

I have

[craggy torrent]

Me too

This one hasn’t counted

They are adventure rank 7 and it hasn’t worked

[hexed axle]

Hey the new campaign means that one need to buy 4 boxes and after that im getting 80€ ?

[mortal trail]

This whole thing would be easier if it gave us the names of who has and hasn't counted instead of "someone". However my thinking is if we collect all the player cards with their ID number we can submit them to SE and cross check with their API and hope for the best.

I am still missing a few but i don't know who's it is because it just says someone... which is not helpful lol

I do wonder though if on iOS when a person selects "ask app not to track data" if it somehow interferes with their tracking method.

[craggy torrent]

Yeah fingers crossed

[uneven crag]

Is anyone reporting on STAR TREK: Fleet command Widget not picking up players reaching LVL 5 and 2nd Ship unlocked???

my and 3 other small streamers form yesterday saw ZERO alert or notificiation for the widget. even tho we have had commuity members tell us that they have reached that part

We have all sent in Agent Requests but have heard no replys??? not sure if the weekend stops streamelents for getting back in touch.

we have contacted and sent msgs via se support, Scopley support , left msgs on streamelemnts twitter and Fleet comands twitter and msgd directly also

[mortal trail]

yeah not just Star Trek other sponsors too.

[uneven crag]

geting ZERO updates yeah?

like none at all

[mortal trail]

lol

yeah

[uneven crag]

dont know how its funny

when a whole community and time was wasted grinding for it

[mortal trail]

Grab all their player ID's and screen cap their level and the second ship... huge PITA but it's all you can do to protect your end of the campaign

[uneven crag]

well either way ive spoken to the 4 other streamers and advising them to push for an answer also..... i have already asked my community for thier Game ID's

[jolly rune]

hey guyz

[snow wolf]

hey

[civic fiber]

since when we have no partnership anymore in streamelements??

[stark plume]

I have 0/30 when I know for a fact 2 people have done it.

[warped bone]

i have similar issues with an other sponsorship. ig the tracking is broken Sadge

[stark plume]

Unfortunately they aren’t too keen on responding nor empathetic about the time we lose.

[warped bone]

yep. i created a ticket in the helpdesk. no answer and my sponsorship runs out in less than 4h

[stark plume]

Lol sadly they don’t care. I’m sorry you’re sponsorship is ending. It sucks:/

[warped bone]

sadly true. thank you 🙂 i hope yours will be fixed on time 🙂

[fast otter]

Keep all the vods and keep any proof you can that people have completed the requirements. Your sponsorship can be updated after it ends, assuming you have proof.

[warped bone]

i have proof from my parents and friends accounts and their subscription. how can I show you in the VOD that they made the subscription, that I helped them with, offline?

[stark plume]

Don’t lie to him… I had screenshots and sent them in and they said since it’s over they can’t change anything.

[warped bone]

crazy, how bad their support is towards us, who are trying their best. I'm sorry, that this happened to you...

[stark plume]

We spend our time advertising these sponsorships and playing the games they ask us to and it’s basically all for nothing. I can’t get that time back.

[torpid forge]

Right now, whenever I click "Start Streaming" on OBS, it makes me go to Facebook to start the stream rather than giving me the option to "Go Live" in OBS. I think it might have something to do with Stream Elements not connecting to OBS, but I'm really not sure. I used to be able to stream directly to Facebook whenever I clicked "Start Streaming" in OBS, but now I am not able to. Does anyone have some pointers? Thanks

[vocal cloud]

Mad question but does anyone know if a GTX 1080 Ti is good?

[carmine fox]

Guys can you tell me how can i add my overlays on my stream

[past shell]

@carmine fox ⤵️

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible as shown in this GIF: https://imgur.com/a/2JhJD0S

[verbal inlet]

any mods? x2

[fast otter]

What seems to be the issue?

[white shell]

#851539203887071252 message
what happened to these alerts? Did they release it already or is it still WIP? 😶

[verbal inlet]

when i try to enter chat stats, i get an error 404 - Page Not Found username: MELONBYTHEWAY, I would like to fix this error somehow :/

[fast otter]

Discord moderators can't help with this.

[fast otter]

Have you changed your name on... Twitch?

[verbal inlet]

ye

[verbal inlet]

what can i do to fix this?

[fast otter]

#helpdesk-twitch would be best since you stream there, but I can give you the directions here

[past shell]

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[verbal inlet]

ty

[mossy oyster]

ok so....trying to update the payout info for the tipping settings......how do i do this?

[hazy sonnet]

Is there anyone I can ask about getting help with my Stream Element sponsor?

[placid path]

Does anyone know if there's a way to share/let people duplicate your overlays?

I wanted to organise a giveaway for my community where they could download some overlays for free but can't seem to find a way to share it so they can copy into their overlays.

[pallid lantern]

Try asking in #930447622303526923

[pallid lantern]

I don't remember if their is a way atm on the top of my head atm

[placid path]

I've read a few things about adding /dashboard/overlays/share/ into the URL but no luck so far.

[hazy sonnet]

I don't see that on the list anywhere

[pallid lantern]

actually it might be locked off my bad let me ask around and see what I can do

[hazy sonnet]

thank you

[past shell]

@placid path ⤵️

One-Click Overlay Sharing Application

Use this link to submit an application: https://strms.net/shareoverlay_request

[pallid lantern]

Btw your best bet to get help with sponsorship related stuff atm is to open a ticket with StreamElements

[placid path]

Thanks!

[hazy sonnet]

I did that and never got anything back not even the auto message that I usually get

[pallid lantern]

Make sure you check your spam folder but other than that its kinda hard to get a straight answer via public channels because the sponsor stuff handles more sensitive info depending on the issue

[hazy sonnet]

I checked there too and I didn't get anything

[pallid lantern]

ill try asking around but it may take a while so I cant get you a gaurenteed answer and even then you may just try re-submitting a ticket and make sure all your info is correct

[timber lodge]

How often are they answer tickets?

[pallid lantern]

I have no knowledge on that unfortunately im just a volunteer

I just know they just been recently swamped with tickets

[main ridge]

Hi

I have question

Could I add streamElement bot in mobile

[pseudo hull]

No.

The bot is entirely cloudbased and not done locally.

[main ridge]

Nvm I got it working in mobile

[main ridge]

Yes

[calm condor]

Am i missing something or is it really true that you can only edit a background on a box if it's chat. I'm trying to set the same transparent background for my goals and a text box but it's not there

[ivory zenith]

If anyone need a editor for a montage dm me please

[unkempt jungle]

Hello, I changed my nickname from dadayao_o to dadayatm, and my chat statistics are not working, please give me this opportunity. id 5f27bfdaeeb9b8da298d95ae

[boreal crystal]

[prime basin]

hey everyone how are you doing? i was wondering where i would go to talk to someone about a sponsorship problem i am having?

[snow wolf]

rip

[snow wolf]

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[strong agate]

Hi, i know I'm very quiet on here but want to let you all know of a new scam on discord to watch out for. If you get a message from someone you know or in a server giving a link for free Nitro from steam. It's a scam aiming to steal your steam account. The user sharing the link is most likely a temporary hacked account and regain their account after 40 minutes ish. Sadly if you fall for the nitro scam you wont get your steam back. Please be careful everyone.

[prime basin]

i have @snow wolf and been waiting for quite a while for assistance on it and my sponsorship is being affected by a problem and the time limit is almost up, which is why i am here asking who do it talk to

[sharp needle]

Lmao

[near bay]

How do you resize images and videos inside the alert box source window

Can't change the size of the source itself because then sub message is too big and follower too small

[storm bough]

i have many info about Raid:Shadow Legend, Rise of kingdoms, Suspect, but you have WarThunder Sponsor - the worst game like Genshine...

[valid siren]

Hey all, just want to address the long wait times for responses on Tickets: Our Support Team is still swamped with a large amount of tickets, and that has caused this increase in time to reply to your tickets. Our Team is doing their best to get to everyone, we just ask for some patience. In particular, Sponsorship related issues can only be solved via a Ticket (not on Discord) and opening more than one ticket just slows the whole process down, so please try to only open one Ticket.

Thank you for your understanding and we're sorry for these long wait times 🙏

[twilit orchid]

hi

[valid siren]

hey, welcome!

[lavish berry]

Does streamelements work with someone else? On Twitch, the chatbot is not responding, and on the website https://streamelements.com/dashboard it has stopped completely.

[amber condor]

we're having some issues with the bot too! in the middle of a 24h stream

[ivory zenith]

website is dog slow

and upstream connect error or disconnect/reset before headers. reset reason: connection termination

[pseudo hull]

Devian are aware and trying to fix.

[valid siren]

hold on folks, we're checking these issues

[frosty monolith]

some staffer

i need help urgent please

[slender perch]

[frosty monolith]

ah is there some problem with twitch? lol

i went live in this moment

and the website crashed thats crazy '-'

[delicate verge]

they are working on it now

[valid siren]

yup, we are aware everyone, Devs are working on it

we just ask for a bit of time to understand the root cause and fix 🙏

[frosty monolith]

yes np but

sponsor time decreases

[ivory zenith]

time to reboot the 486!

[tranquil token]

cant login and overlays arent working but seeing all the previous messages here im assuming im not the only one

[low lynx]

go dev you can do it

[tranquil token]

[frosty monolith]

🙏

[valid siren]

#270206314561404928 message

[valid siren]

yup, its an issue affecting everyone

[tranquil token]

[frosty monolith]

@valid siren

[tranquil token]

alrighty, goodluck with it

[frosty monolith]

if i stream now, sponsor game won't count right?

[valid siren]

thank you for your prayers, the devs can use all the power they can get

[frosty monolith]

should i wait?

[valid siren]

yes please, it would be best 🙏

[tranquil token]

ye praying for the devs

so they wont melt from this

[frosty monolith]

np boss

👨‍❤️‍💋‍👨

[low lynx]

🙏

[sonic flicker]

Yeah i cant stream any eta on this issue?

[soft fiber]

No ETA

[frosty monolith]

i hope

sponsors will give the time we are losing back

xD

[valid siren]

yeah as Fabi said, no ETA for now, but our Devs are looking into it as we speak

[sonic flicker]

Besides the activity feed has been bugged for months

[sly lynx]

Is there a specific helpdesk to ask questions about SE.Sponsorships? More specifically region, language settings.

[valid siren]

not at this moment, but there will be soon!

[sly lynx]

thank you

[wispy hinge]

is the main website down for anyone else?

[soft fiber]

yes

[uneven kettle]

Yup. Here is the announcement

[wispy hinge]

okay thank you so much!

[modern cliff]

Is there any chance it might cause some issues with the tracking for the R:SL sponsor stream stuff? I've got 20 signups in my activity feed but the tracker only says 15 and last I was able to check it said I had only streamed 15 minutes of it. Just wanted to make sure beforehand

[valid siren]

not this would not be related, for that we would advise opening a ticket with our Support Team so they can check it from the backend:

[past shell]

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff are able to track and resolve your issue in a timely manner.

[high mauve]

right when i wanted to start streaming lol

[valid siren]

just give us some time, I bet our Devs will have this fixed quick

(and with that I hope I didn't jinx it)

[amber condor]

[frosty monolith]

boss, i came back streaming after 7 months and i have 2 sponsored streams

if i finish 1, will i get newer ones?

[valid siren]

yes, Sponsorship opportunities will show up

[rotund bolt]

are you guys getting this to right? and good day o everyone

[frosty monolith]

👍

[pulsar quiver]

see #270206314561404928

[rotund bolt]

@pulsar quiver thanks alot! just checking 😄

[untold furnace]

hey hey

[noble cloak]

did anyone go live without alerts/activity feed/bot working? is that working?

[valid siren]

hey!

[dark oriole]

Can you still complete sponsor goals when the app is down

[valid siren]

currently we're having an outage that is affecting our services: see in #270206314561404928

[formal sorrel]

yo

is streamelements down?

[hasty quail]

Mhmm yes

[soft fiber]

Check the message right above yours.

[formal sorrel]

damn

i saw

was gonna delete that but nvm

[lapis quiver]

Will sponsorships be extended since this is down? I also had a few completions that will not be going through because of this

[high mauve]

SE IS UP 😮

[formal sorrel]

no

update doesnt say

[amber condor]

give it a minute ! it'll slowly come back online for everyone

[soft fiber]

^ this

[formal sorrel]

ight its back

[untold furnace]

its online

[noble cloak]

just bot not working for me, the other stuff does

[formal sorrel]

but my commands arent working

[soft fiber]

Guys chill, pleeeeease

Things will get back on track. One step at the time

[formal sorrel]

ok

[amber condor]

aaand we're back ❤️ GGS to the devs yall are EPIC

[twilit orchid]

thank youu

I have a question]

where do i find media share

[valid siren]

hey y'all, issue has been fixed and we will continue monitoring for the next few hours

[twilit orchid]

i kept on searching but its all outdated

[twilit orchid]

thank youu!

[soft fiber]

On which platform do you stream?

[twilit orchid]

obs

studio

[soft fiber]

No

YouTube, Twitch, Facebook, Trovo?

[twilit orchid]

youtube

[soft fiber]

It's not available on YouTube.

[twilit orchid]

that's unfortunate...

[lapis quiver]

No one's sponsor completions is going up on the counter :(

[astral girder]

Hello to all of you.
My question goes like this: how can I include song request from Spotify tracks in SE? Is that possible?

[soft fiber]

No. SE does not support Spotify, since no one is allowed to use Spotify on stream

[frosty monolith]

@valid siren

its stuck since 10 min is it normal?

or do we have another problem?

@soft fiber

[soft fiber]

I'm no staff so I don't know anything about sponsored things. Also, please refrain from pinging people.

[frosty monolith]

i sent a ticket almost 1 week ago

no one answered

idk how to get help here XD

[pseudo hull]

pinnedd messages

[soft fiber]

You don't, because everything related to sponsors is being handled via tickets.

Also sudo's message

[frosty monolith]

ok it was just a visual bug hopefully

than anyway you both

[night tendon]

Hello everyone , I am currently doing the Hellofresh campaign and I was wondering if it counts as a new subscription if they use my code/link while I’m off stream?

[valid siren]

hey Kiila, yes they will count, they just need to use your code 👍

[fiery spear]

https://tenor.com/view/hello-there-hi-there-greetings-gif-9442662

@valid siren

[valid siren]

hey bud!

[shut lynx]

Hi, when I try to sign in with my facebook it just goes back to the login screen each time. How can I fix this?

[valid siren]

Hey @shut lynx try this:

[past shell]

@shut lynx ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[shut lynx]

it doesn't work, it returns me to the login screen

when I log in with twitch I enter directly, but when I try with facebook it returns me to the home screen

[night tendon]

And if my viewers already have an account but they use my code its still count as “new subscription” too?

[dawn stone]

güys i can't find a list of all my quotes

[valid siren]

oh I see! Could you please post this in #helpdesk-facebook ? Thanks

[dawn stone]

does it exist or where can I ask for a treasure map to locate the list of all the quotes that have been added

[valid siren]

no, if your Campaign mentions new subscriptions then it must be new customers

[night tendon]

Ok thank you so much for your help 😊 🙏 hope u have a nice day

[valid siren]

thanks you too!

[valid siren]

one sec, im asking about that 👍

[dawn stone]

hot

[fiery spear]

hey hey

@valid siren bro..... all my recommended items on amazon are ac's or fans

amazon knows what they're doing

https://tenor.com/view/kekw-kek-bttv-twitch-emote-gif-15123134

conspiracy theories amazon is controlling the weather and global warming isn't real global warming is a invention created by amazon

i guess one could argue that last point is true from a certain point of view

[valid siren]

godammit Amazon

out here making it MELT

[fiery spear]

yep

[mental hearth]

how do i put my own sound after someone follows or sub

[waxen moss]

Hey people, while using the studio mode in OBS, the alert sound is playing double. So the sound comes from for example:
preview scene, just the cam + alert AND the ingame scene + alert.

I think it has something to with not using the alert box by referece or something but I don´t know exactly.
Hopefully someone can help me 😛

[soft fiber]

^ fixed

[waxen moss]

Beautiful work mate!

[soft fiber]

Anytime!
Spread the word, SE it is

[bold fossil]

Anything

[modest nymph]

Hello, is there anyone can help me with a payment i havent recieved for a campaign i completed

[past shell]

@modest nymph ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[storm ibex]

Hi guys
How can i creat shout command with random Clip from theirs twitch account?

[turbid oyster]

I am not receiving any help from SE regarding the Hello Fresh sponsorship questions .. if there is anyone who did the sponsorship and can answer some questions pls let me know 🙂 ty 🥺

[fast otter]

<#general-chat message>

[velvet fog]

Still never got my hello fresh payment been like three weeks now.

[fast otter]

When was the payout supposed to happen?

Also, do you have a ticket number?

[velvet fog]

Like two weeks ago

U told me that I should be seeing a payment soon.

[fast otter]

That was 5 days ago, and 2 of those were non-business days.

[velvet fog]

#248516

my ticket number ^

[edgy spear]

honestly, trying to get rid of OBS in my streaming setup

because it seems to be a huge pain point for me constnatly

Am I missing much by not having the SE.Live plugin?

Far as I can tell it just shows me my activity feed and SE-specific chat?

[remote marsh]

If i've requested for campaign termination am I still required to wait until an agent gets back to me or am I allowed to remove branding and #ad?

[pseudo hull]

If you have no intention of completing it yes you can.

Remove that is

[remote marsh]

Ok, thank you for that. :))

[hidden smelt]

beyler neden stremements gıremıyorum

hata verıyor gırıs yapmıyor bır turlu

[past shell]

@hidden smelt ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[valid siren]

hey everyone, good morning

[snow wolf]

Hey

[solar fable]

cant get restream up

[valid siren]

hey hey!

[valid siren]

check the Restream Support, they might have what you need: https://support.restream.io/en

[turbid oyster]

The only problem is we are missing out on the 14 days we have to do the sponsorships because of not getting help from support so it's not really fair....

[valid siren]

I understand, and if there was anything we could do to go even faster through our Support Tickets, we would. Right now our Team is doing their best but it will still take some time to go back to normal response times

[turbid oyster]

It never used to be like this ...

Thank you for the replies though.

I don't even expect to get a helpful answer at this point if they do reply so as far as I know I just missed out on 2 sponsorships because of this...

[valid siren]

yes, we know, its why we're doing everything we can to knock down this big backlog of tickets to get back to our regular response time 🙏

[pulsar quiver]

[night tendon]

Hello again, I have questions concerning new subscriber for Hello Fresh. One of my viewer used the code after my stream but it still didn't show up on the counter. Is it normal that there's a delay? I heard from people that it is regional like the code doesn't count cuz they're from US n im in EU is that true? And do I just need a minimum of 1 new subscriber for me to complete the base goal?

[turbid oyster]

Good luck getting help @night tendon 🤣

[pulsar quiver]

Both of those things are correct.

1. HelloFresh sponsorship is regional. Your dashboard shows which one you're promoting. USA promotion is only for US subscribers.

2. Some HelloFresh events can take 24-48 hours to appear.

[turbid oyster]

So can you still promote it to other countries but the discount code only works in your country or for it to count it needs to be only in whatever country you are from?

[pulsar quiver]

The code only works for the same region, and only people that are from that region will be able to subscribe and count towards the goal

[turbid oyster]

Do they have to subscribe for more than a week for it to count?

[pulsar quiver]

All subscription types and lengths apply. The advertiser is looking for authentic customers. It's best to promote the sponsorship honestly and encourage the community to get the subscription that is right for them.

[night tendon]

So I'm in Germany, so it will only count for Europe countries or only Germany?

[pulsar quiver]

What's your channel username? I'll look what's the requirements on your campaign

[night tendon]

my twitch channel is Kiilanie thank you for your help. Sorry it is my first sponsor on streamelements.

[pulsar quiver]

Sure thing!

[pulsar quiver]

Your promotion is for the DACH countries, so only people in Germany, Austria and Switzerland.

[night tendon]

but the minimum requirement is 1 new subscriber?

ok because the code worked for my US viewers thats why it was a bit confusing 😅

[pulsar quiver]

You are paid for every subscriber. There is no real "minimum".

[night tendon]

ok thank you so much for your help! I hope u have a nice day

[pulsar quiver]

You as well!

[turbid oyster]

So what exactly applies because it's not mentioned?

[pulsar quiver]

All the available options when you use the campaign link

[turbid oyster]

I hope the email I sent won't be replied to the same way because I am really confused 🤣🤣🤣 I just want to talk to someone who will actually answer my questions...and that's if I get lucky to get a reply before the sponssorship ends....

[valid siren]

post your question, if its something that me or @pulsar quiver might know, we can answer. If its something that requires our Support Staff to do something, then it needs to be answered via your ticket 👍

[turbid oyster]

Thank you! No I believe there were no technical things I was just asking questions so I know if it's worth me promoting this to my community or not and do such a big push for it. Thanks again and I will copy the questions over later on!

[pulsar quiver]

When people open the campaign link they see this screen. All those options are counted towards the goal.

From the minimum of 2 people, 3 per week.

[turbid oyster]

so as soon as they sign up (regardless of how long they choose to keep their subscription for) it counts towards your goal?

[pulsar quiver]

Yes.

[turbid oyster]

so you have already answered this question it's a yes = Does it count straight away after the first order for the first week or does it take longer?
But:

Also does it only count one box per household or people who share a home can order separately since they are separate households? I also wanted to double check on the guidelines, it mentions no vulgarity in your streams does that refer to swear words? Also if you comply with the guidelines during the 2 streams you have to do for the brand is that enough or you must comply to all the guidelines throughout the whole sponsorship? I am mostly just worried about making sure I know if I can swear or not because my channel is 18+ so I need to know if I have to watch for that throughout the whole sponsorship or just while I do the streams promoting the products. Also same issue with voice chat , party voice chat, in game etc. Do I have to mute that for the whole sponsorship or just for the 2 streams that I will do to promote the product? And my last question is do I have 14 days from the moment I had started it to finish this campaign and also can this be extended at all?

thank you!

And obviously as mentioned above the sponsorship is limited to whatever country the promotion is in.

[pulsar quiver]

only count one box per household or people who share a home can order separately since they are separate households

As I mentioned, the advertiser is looking for authentic customers. I can't comment on which details HelloFresh look at when determining a subscription.
I can't imagine why multiple people at the same house will need to buy different subscriptions.

it mentions no vulgarity in your streams does that refer to swear words
Yes

[turbid oyster]

Because students share homes and they don't necessarily share their stuff with the house if they live in a 5-6 bedroom house that's all lol

but it's one box per household

[pulsar quiver]

if you comply with the guidelines during the 2 streams you have to do for the brand is that enough or you must comply to all the guidelines throughout the whole sponsorship
As long as you have sponsored content and asset on your stream. That includes panel banner, widget, etc.

[turbid oyster]

or for example my household we are kinda split in 2 so everyone has their stuff diferently...

[turbid oyster]

yeah but that questions refers to no swearing do you have to keep the channel brand safe throughout the whole period of 1 month or whatever or just for the 2 streams that count towards the 4 hrs of promotion?

[pulsar quiver]

If you keep the widget and banner for the entire month, yes.

[turbid oyster]

thank you again!

[pulsar quiver]

Sure thing

[valid sedge]

I have a question about giveaways. I'm doing a month long event and wanted certain streams to give more points for people to get tickets. Is there away to set that up? Or should I manually track everything?

[gaunt orchid]

Does anyone know how to do the kids command

Kiss

[royal granite]

Hello! with whom can I talk about some S.E.PAY issues? <@&382267076632379392> maybe?

[past shell]

@royal granite ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[patent oriole]

hello

where do i go so someone can help me fix my bot

pls someone help me

[valid sedge]

<@&382267076632379392>

[past shell]

@valid sedge ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[azure shoal]

How to end a sponsorship if I decide not to finish it? I want to end a current sponsorship in order to start a different one before it expires but I don't see anywhere to end it without completing the requirements.

[past shell]

@azure shoal ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[brisk wasp]

Any idea how to make stream chat appear on right and activity on left like it is by default on stream elements obs studio? 🙂 i accidentally removed them both by resizing and now they are gone. Reset ui doesnt bring it back and its not part of the view menu either 🙂 Thankyou 🙂

[soft fiber]

It's part of the "StreamElements" menu and you just drag them around

[brisk wasp]

thankyou so much 😄 life saver haha ive done that a few times and ended up resintalling lol this is life changing lol thankyou 🙂

[fiery lake]

with the help desk should i only post my problem once or every so often so it isn't lost behind other post?

[tall gazelle]

Hii

Helooooo

Aniy badi

[loud mural]

hey guys

does any one know why my tipping page asking for bank account details?

[celest fjord]

is there self promo in here?

[fast otter]

No.

[celest fjord]

dang]

[cobalt rivet]

hello, can someone help me pls? I can't log in to streamelements :(

[past shell]

@cobalt rivet ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[thorny spruce]

Helloo

I have a question

How do I make the HypeCup stop resetting bits donated and subs between streams?

[ivory zenith]

Morning all have a great day

[median lotus]

same to you!

[dark oriole]

I really think that creators need a way to order a first time bundle of merch so they can test it or at least have better guidelines for things like logo placements and sizes etc - there is not very good guidelines for size, placement and after spending $20 to get 1 tshirt to find out that the logo printed too big / small and in the wrong place.... It's not an ideal process for someone starting out when it's ment to be super easy.

[dark oriole]

For example - how would I know how the size will turn out - if the placement is right. There are no guidelines or docs to explain these things based on what would be a standard layout.

Having size guides on the grid could help to resolve this and also the export button could show the item on a real person, to get a feel for how it would look.

[bleak marsh]

.

[median lotus]

there is "buy your own merch" - thing! And there should be a preview of every merch on the side! But for more details pls go to:
#helpdesk-merch

so people who know more than me can help

[calm condor]

If this is a #helpdesk-twitch issue let me know but it's more of a general problem I think. I'm setting up a sub alert but the video won't loop for whatever reason. The video I have as a raid-alert will however - what gives? 🤔 Can't find the proper setting for it

Funny thing is that the video preview loops it in the settings but when I do the test for the alert it doesn't loop

I can't find any answers on google (and seached this discord too)

[median lotus]

with the helpdesk it's more about what Plattform you stream on f. e.! like twitch or YouTube and so on.

[calm condor]

Right, ty, but the error happens in SE itself, one of my alerts loops the video, the other doesn't. Same settings as far as I can tell

I am using twitch however, but I don't think that changes anything in this case. Checked the alert preview in browser and OBS

[cloud cedar]

does anyone know where I can advertise a streamer?

can I?

[median lotus]

Nowhere on this server! No advertising!

[cloud cedar]

ok sorry

[median lotus]

no problem!

[cloud cedar]

have a great rest of your day!

[median lotus]

silly question, is the one who doesn't loop, set to loop in SE?

[median lotus]

same to you!

[calm condor]

I might be a dummy but I couldn't find the setting for it lol

[median lotus]

that's a good one, I just read it by searching through some similiar problems, I never used alerts, since I'm on console.

again try posting it in #helpdesk-twitch
someone with more knowledge might help you. also I saw that webms aren't looping so maybe that's the problem?

[calm condor]

Nah, using .mp4, apparently webms don't loop at all from what I could tell

Ty tho

[median lotus]

I'd definitely follow this problem, so I know what's up next time it comes up :)

[past shell]

@median lotus, you have been awarded a commendation :star: for answering a support question in #general-chat. Keep it up! Look at your personal member profile by typing !me.

[valid siren]

good ol' Noctshell helping people out!

also, good morning everyone

[frosty monolith]

guys

after how much time you get invited again to do a sponsored stream?

[valid siren]

it depends on when more opportunities show up, there is no certain time

just keep an 👀 on your dashboard

[cobalt salmon]

Is there any way to reach out for an staff ? There is an problem with my sponsorship and no response on my sponsorship request via website

[soft fiber]

Check the pinned messages

[cobalt salmon]

ok ok thanks ^^

[valid siren]

can I ask what the issue is @cobalt salmon ?

[cobalt salmon]

not a burning technical thing but some self failure. I have started the geshin campain but the campain was archived before i was able to start the promotion. Link still working tho but does it count? S.E FAQ say it can not be reactivated.

[valid siren]

what is your Twitch channel name?

[cobalt salmon]

"euroelite" https://twitch.tv/euroelite

thank you for looking on 😅

[valid siren]

ok indeed this Campaign has expired as we have all the streamers we need, but we are working on adding more opportunities in the future, so keep an eye on that Dashboard for upcoming opportunities

[cobalt salmon]

I think(?) i am part of it but it's shown as expired ...
https://strms.net/genshin_de_euroelite

[valid siren]

yeah if you notice that note on the top, even though you can get into the page, you'll see that its expired

[cobalt salmon]

sorry don't want to waste your time but i understand i was accepted and kicked out after a few days cause there was no process ?

[valid siren]

heey please dont ping everyone

[valid siren]

that is something more in depth that I can't check :S

[cobalt salmon]

server has a good configuration 😉

[rocky wigeon]

I love You.

[valid siren]

that's better

[sullen rover]

Anybody facing issues with Raid: Shadow Legends not counting new players? I contacted the support but still haven't got any reply

[ivory zenith]

@stray vine Please refrain from Sending Random Friend Requests

[cobalt salmon]

look i can even do the setup 😄.

but okay i will wait for the support ticket

[ivory zenith]

I do not know who you are or what you want from me but kindly follow this server's rules

[valid siren]

hey @sullen rover please check the pinned messages, our Support is currently very swamped with tickets

[sullen rover]

I understand but I would just like to know if anybody else if experiencing the same issue

[valid siren]

yes this is an issue that is occurring for many people, our Support can check it but they just need time 🙏

[sullen rover]

Nice to know since I was like what's happening

Thanks for the response

[ivory zenith]

Good evening StreamElements

[valid siren]

hey MrTee, good evening

[ivory zenith]

Evening Eglorian

I got a bone to pick with SE

[valid siren]

sure, whats that?

[ivory zenith]

You guys lost my Trust

[valid siren]

why is that?

[ivory zenith]

I was not happy with something

That's all I will say

[valid siren]

well that doesn't give me a lot to work with, do you wanna DM me?

[ivory zenith]

No its fine. Im over it already

[valid siren]

gotcha, I won't pry

[ivory zenith]

So to spill the Tea as the people would say......

I have permanently cut ties with TrovoLive

[valid siren]

oh, why is that?

[ivory zenith]

On my Twitter exists a TwitLonger, if you want, you are more then welcome to read it

But for the sake of Peace, I will refrain from talking about it here to reduce the Drama

[valid siren]

Gotcha, just read your Twitlonger, man that really sucks, and I'm sorry that happened to you. It also sucks how the community is being treated over there. Wish you all the best on YT, for real.

[ivory zenith]

Thank you so much man ❤️ I honestly did not expect the TwitLonger to let off such a Reaction but I am happy to have seen that people have reached out to check on me.

But one thing I will admit is, I am extremely happy being back on YouTube.

[valid siren]

I was about to say, looking on the positive side, I feel YT is the place to be right now

[ivory zenith]

Definitly

And let's just say, I have been busy, very, busy.

[valid siren]

https://tenor.com/view/letgo-lets-goooo-pickles-lets-go-excited-gif-13808708

[ivory zenith]

https://tenor.com/view/yes-baby-goal-funny-face-gif-13347383

[versed escarp]

not to be rude

but any idea

how to uninstall it from OBS?

its just not really my thing

[valid siren]

Ofc, not everything is for everyone! To uninstall SE.Live, you need to go to your Apps in Settings (assuming you are on Windows) and then find SE.Live and uninstall from there 👍 wish I could provide a screenshot but am on my phone rn

[versed escarp]

Thank you! and yes, I am on widows

I think I'll stick around in case I change my mind.

[valid siren]

Ofc, feel free to stick around, we have many more tools that don't involve using SE.Live, just check out the website: https://streamelements.com

[ivory zenith]

Hi ..

I gotta question actually is there a way to add StreamElememts to your own discord server?

[pseudo hull]

Nope.

[ivory zenith]

O. I was told there was lol

[pseudo hull]

It'd be some 3rd party unofficial thing if anything.

[ivory zenith]

O , alright

Thanks

[hollow garden]

Hi. Is there a way to make a command that pulls a random quote from a text file or RAW data from an API?

[pseudo hull]

https://thefyrewire.com/docs/api/twitch/pastebin/

[odd scroll]

HI I NEED A HELP I CANT STREEEMM

[glacial topaz]

[ivory zenith]

Are there mods online? I have a concern to raise

A safety concern

[ivory zenith]

Hey Sudo, if you notice a User by the name of MercsRage join this Server. Immediately ban him as he just got banned off of another Server over a stupid Phone Application

And I am afraid he might do the same here.

[pseudo hull]

I'll pass if along.

[ivory zenith]

Thank you.

[woven gull]

Hi

[calm condor]

Where is the option to loop videos in SE? I can't get my alerts to loop the .mp4 video at all (I have before but I can't now, it just plays once). Found no info online

[past shell]

@calm condor ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[calm condor]

Thank you mr. bot but it's a general issue, like I mentioned yesterday, lol. Not a Twitch specific but a general platform question

I'll gladly post in the proper channel if there is one for general problems

[pulsar quiver]

All StreamElements features are tied to the platform you're using. To get proper support, please post to the correct channel.

[calm condor]

Even if it's in the browser platform the issue is, because it's not a twitch issue, it's when I do a preview? 🤔 Gotcha, ty

[golden gazelle]

#helpdesk-twitch

[foggy hull]

1

[past shell]

Noctshell#7365 Community Profile

A member of the StreamElements community since 24 February 2022.

Milestone:

Noctshell is a member of the community for 6 months, and so far has 6 mentions (1 x community activity, 1 x general support, 3 x good vibes, 1 x introduction)

Accolades:

Support Hero

Beta Tester:

SE.Merch

[median lotus]

[ivory zenith]

Good day StreamElements

If anyone need a editor for a montage dm me please( making everything)

[valid siren]

hey all

how's everyone doing?

[calm condor]

Good actually! hbu? So hot here in Denmark 🥵, still in need of help tho D: no one seems to know the answer in twitch helpdesk 😦

[velvet flint]

Hey I am wondering

how do I mute the notification sounds of the overlays? (new followers, subs etc.)

[jaunty widget]

overlay > settings > config > volume control

[jaunty widget]

Hey Eglorian, I'm doing great! what about you?

[velvet flint]

I am confused, where is that? in OBS? or My overlays?

nvm, figured it out

thanks!

[calm condor]

Oh, just gave you an alternative solution in the other helpdesk lol, glad you solved it

Now Obstak, can you help me with my problem D: We can take it in the twitch helpdesk if that's the proper place

[valid siren]

hey Obstak, my friend! Glad to hear you're doing great

[valid siren]

Hey! afaik (im not a dev) only GIF's loop within our overlays, but I can ask

[calm condor]

If you can ask I would rly appreciate it! I had a suspicion that it might work if I converted my mp4s to gifs but if you can double confirm I'd be really happy! I couldn't find any info online on what loops and what doesn't. Maybe wrong place to ask but if there could be a toggle loop option for the video that would be awesome, at some point in the future

[jaunty widget]

Yeah, I just checked and that's the solution we have for now, you'll need to convert your mp4s to gifs! maybe change the alert duration also

[calm condor]

I don't have any sound in the video because I already had some timing problems that helped by separating them

So that's not an issue!

[jaunty widget]

That's an absolutely great idea, you can send it here also if you want: https://streamelements.helprace.com/s1-streamelements/ideas

[calm condor]

I'll try making them into gifs, thanks!

I'll check the link later 👍

[unique vigil]

quick question as i've searched for this answer for ages!! does the chatter wheel work on a youtube stream?

[valid siren]

hey! no that Widget was made by one of our Community members and its only for Twitch, sorry

[unique vigil]

Thanks so much for letting me know

[ivory zenith]

How is everyone doing today?

I hope you all are smashing your goals and reaching new milestones.

[valid siren]

hey MrTee, good morning!

[ivory zenith]

Good afternoon Eglorian

Today counts the last remaining hours of my Trovo Account

[brave estuary]

Hello, I recive my donations over tipeeestream but I have one overlay at streamlabs. Is there a premade way to send my tipeeestream donations also to streamelements?
I know that it possible to use the api for that, but I just want to ask if there is a premade (maybe from the communitycommunity) solution before I apply for api access.

[pseudo hull]

@brave estuary nothing unfortunately.

[brave estuary]

All right, then I'll do it myself, the advantage of being a developer 🙂
How long does it normaly take for a api application to get confirmed/rejected? So I can plan better.

[pseudo hull]

And while I am being slightly sarcastic I actually am partially serious.

But it is a good wait unfortunately.

[brave estuary]

Ok, thanks

[ivory zenith]

[calm condor]

Converting the mp4 to a gif solved it, thanks a bunch! (and thanks to @valid siren too)

Adobe even has a nice free conversion tool online if anyone searches for this and needs it in the future

[jaunty widget]

That's really cool, thanks for sharing, Emilovich!

[valid siren]

oh thats right, I forgot Adobe has that converter!

[calm condor]

I always feel like these converter sites are sketchy so it was nice to find an official Adobe one 😅

[ivory zenith]

I better back off from the Support Channels before I get accused of Impersonating Staff again

[pseudo hull]

And that is how you earn that 1 way ticket to yeetville.

[ivory zenith]

Yes

So its best to avoid that and leave it to Staff

[pseudo hull]

Not you.

Someone dropped a lovely couple instances of hard n-word.

[snow wolf]

Hello everyone

[ivory zenith]

How sad of people

[ivory zenith]

So I am free to use my Common Knowledge to "try" to help in Support Channels?

[ancient summit]

Please do

[ivory zenith]

Thank you. I still remember that one time, someone thought it was funny to lie to one of the staff on me for impersonating Staff

[ancient summit]

Some people trust badges over knowledge. You sometimes could know more than I do but they'll trust me cause of an icon. You just gotta laugh and move on 🙂

[ivory zenith]

They have no idea what I am capable of 🙂

Not the Streaming Platforms and not the Alert Services.

[fiery spear]

I still remember how much I used to help out in the support channels

just don't really have the time for it anymore

[ivory zenith]

One thing I need to know is how to use a Corner Pin Video Effect correctly?

I have an idea for a future YouTube Partner Celebration

This is where Expectations VS Reality comes in to play.

[snow wolf]

Same

[fiery spear]

[snow wolf]

How are you?

[fiery spear]

How I don't have to deal with bots on youtube

[fiery spear]

good you?

[ivory zenith]

"!filesay Banned Words.txt"?

[snow wolf]

Good

[fiery spear]

https://tenor.com/view/peter-griffin-family-guy-perhaps-maybe-gif-16249623

Saturday going to be a good day tho

[ivory zenith]

I did see that that command supports Pastebin Links

[fiery spear]

[ivory zenith]

Ahem JSchlatt

[fiery spear]

Pastebin

I miss using pastebin

Shame I would always break thefyrewire's api tho

[ivory zenith]

Hahahaha

That's what I am known for

Breaking Software

[fiery spear]

sorry guys dpg broke the API again

[ivory zenith]

Guys, that idiot MrTeeXD broke our Software again.

[fiery spear]

" Streamlabs " ^^^

[ivory zenith]

I would also be willing to break theirs too

With force

[fiery spear]

https://media.giphy.com/media/RXstHOGXXhcVSwnvue/giphy.gif

[ivory zenith]

One thing I cannot be banned for

[fiery spear]

https://tenor.com/view/are-you-sure-john-cena-ru-sure-about-dat-gif-14258954

@ivory zenith

[ivory zenith]

Hahahahahahahahahaha

Its too late

Am I doing this right?

[fiery spear]

oh boy....

I'm definitely signing this

[ivory zenith]

Oh my gosh what?

[fiery spear]

the People are being heard my guy

[ivory zenith]

Thats some good news

[fiery spear]

well no

bc if they do this they probably increase taxs to do it

[tame sable]

is this a scam? (mercury)

[fast otter]

No? Why would it be?

[tame sable]

its asking to be able to manage all my videos and other stuff when i try signing up. I dont know maybe im being paranoid

[fiery spear]

" its asking to be able to manage all my videos " yes in order to customise your descriptions etc in mercury it does need access

so long story short is doing so is perfectly fine

[rose dawn]

Hi guys! I got a few questions about the giveaway widget, has anyone here used it and are able to answer a thing or two? 😄

[rocky wigeon]

I love you

[valid siren]

Mercury has some features like editing descriptions for many videos at once, so thats why you see those permissions 👍

if you have any questions about Mercury, feel free to ask in #beta_mercury

[rocky adder]

Guys i need help with song request

[ivory zenith]

@valid siren You mind reading dm 🙂 ?

[soft fiber]

@astral rootNot the right server to sell your NFT stuff

[ivory zenith]

Evening StreamElements

[orchid wind]

👀

[keen lichen]

does twitch name change carry over the stream element bot to the new name?

or how would i fix that

[floral fossil]

Why is there no legendary global turkey channel ?

[ivory zenith]

Morning all enjoy the sunshine ☀️

Gonna be a great day

[eternal yacht]

hi guys, someone can help me? i can't see chat commands when i start live in my obs. any suggestion?

[jaunty dagger]

someone help me in the twitch chat npls

[arctic zenith]

I need to speak to someone re a sponsorship I've taken if possible

[past shell]

@dire light, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[ivory zenith]

Is here any Supporter who can help me would take like 1min

[left oar]

https://tenor.com/view/feel-that-thats-friday-friday-cat-cat-friday-gif-24004766

[ivory zenith]

4:10Moderator7-Monats-Abonnent (6 Monate-Abzeichen)VerifiziertFossabot Aktuell suchen wir keine neuen M󠀀ods. Sollten wir jedoch neue benötigen, werden wir die Personen, die positiv im Chat auffallen und wir für geeignet halten anschreiben.
revedLove
| LinuxVegan@Discord-Mod

[soft fiber]

Und das schreibst du jetzt hier in den Chat weil...?

Nice try

[snow wolf]

https://tenor.com/view/oh-yes-eddie-murphy-prince-akeem-coming-to-america-oh-great-gif-19294565

[median lotus]

well good to know someone doesn't need new mods

lmao

[ivory zenith]

Good Afternoon StreamElements

[ivory zenith]

Any widgets for me to use on YouTubeGaming?

[pseudo hull]

https://tenor.com/view/what-are-you-doing-not-gif-14585998

[ivory zenith]

Why do I feel stupid for asking that and then get that GIF as a Response?

I know I can just use the Search Function in that channel, but, there are no keywords like "Youtube, Twitch, Trovo" added to the messages so my Question is still valid

Almost 90% of all the posts in #widget-share have no Platform tags

[pseudo hull]

Part of it is also the lack of availability when it comes to what devs (widget creators) can poke at to give streamers.

[ivory zenith]

You got a point actually

The same thing can be said for Trovo

[pseudo hull]

It's not entirely that they aren't interested but lack of API to poke.

[ivory zenith]

I understand

[pseudo hull]

That is another story but not here nor there.

[ivory zenith]

Yes

[agile adder]

hyy

@ivory zenithokay

@pseudo hullhyy

[pseudo hull]

[ivory zenith]

@agile adder Please don't send friend requests to someone you don't know

Or risk getting yourself removed from this server

If you want to get yeeted out, a mod is right here

[agile adder]

okay im sorry

[agile adder]

iam sorry

[ivory zenith]

1st: Its considered rude and invasive if you send a friend request WITHOUT introducing yourself - 2nd: No one knows who you are if you send random friend requests as chances are high that people are gonna turn you in

3rd: Its a best practice to read the rules of EVERY server you join

Otherwise, your stay here will be cut shorter

[tall spade]

Throws legos and glitter everywhere

[ivory zenith]

Hey Lego Girl

[brittle kiln]

Anyone awake?

Looking for help

Not sure if it's an issue just for me or someone else has already experienced it

[past shell]

@brittle kiln ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[edgy spear]

🤣

[frozen pasture]

Ha ha

What link was it for?

[edgy spear]

I guess I'll macro the entire DATA page

It's don't ask to ask

A page that explains how to correctly ask a question

[fast otter]

That's a great link

[frozen pasture]

Lol

[fast otter]

I have something similar in a PDF

[frozen pasture]

I need to include that in help desk ticket responses….

[fast otter]

The people that need it won't read it

[frozen pasture]

Maybe make it a link in my email signature

[fast otter]

There's a few good pages about asking questions out there.

[edgy spear]

Gotta do the part to fight against the CSINC Principal

[brittle kiln]

I wish there were people replying to the queries in those text channels tho

Wouldn't have to resort to asking another thread if peeps were replying 😅

[ivory zenith]

@brittle kiln Please remember to practice patience as the Support Staff will reach out to you.

[past shell]

@west juniper, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[past shell]

@dawn spindle ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[serene girder]

hey i have issue with subscribers on website i see i have 0 subs but in yt i have 1300 and i canot use se.pay can someone help me? pleas help me!

[past shell]

@torn shoal, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[fast otter]

Is your channel public, and are there several recent streams?

Also

[past shell]

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[verbal cypress]

So I have no idea where to ask this or how to find what I'm looking for. I'm trying to find where to go to get good SFX sounds for followers, subscribers, etc. for any sort of alert on stream elements, I don't want to run into the trouble that something is copyrighted and I just have been looking tirelessly these last few days for such a place.

[ivory zenith]

Hello

[sweet tapir]

Hi i need help

with obs

something is not working or bugged

[past shell]

@sweet tapir ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[past shell]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[topaz glen]

Hey, does anyone know why a sponsorship payment would go past the payment date without payment to then changed to "payment has been processed, contact support for more information?"

[lofty geode]

Who do I talk to about tipping issues

[ivory zenith]

What seems to be the problem? @lofty geode

@topaz glen Hey, please contact SE via Email as Sponsorships cannot be handled on Discord due to sensitive information

[lofty geode]

I need to make sure SE.pay goes to the right place for withdrawals

And if it’s attached to my old bank account that account no longer exists

[ivory zenith]

You would need to contact StreamElements via email as this is something that cannot be handled due to sensitive information

[lofty geode]

Awesome

Thank you

[ivory zenith]

You are welcome

[topaz glen]

What's the waiting time? I did 2 days ago

[bold copper]

BRO I CANT JOIN TO A SINGLE GIVEAWAY FIX YOUR SITE

[past shell]

@tulip tiger ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[compact gazelle]

Hey guys, first time messing around with obs and I have a question. Some games run fine with no issues but I just ran in to one that causes the obs on the secondary monitor to change size. When I alt tab out to try to fix it - it self corrects, but when I go back to the game it's size gets altered again. Any help would be appreciated, thank you.

[reef sigil]

Good evening, I have a problem logging into streamelements, could someone help me please?

[past shell]

@reef sigil ⤵️

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[reef sigil]

I already did it and it keeps giving me the same error, please help

[reef sigil]

It says that I previously linked it, but it won't let me enter my panel or anything 😦

[wary oriole]

Good morning everyone 💜

[spice jolt]

Hi, please clear cache and cookies or try incognito mode

[rough slate]

Why isn't it signing in Help please

[zealous mulch]

where do we go to post suggestions/fixes?

[past shell]

@zealous mulch ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[next tiger]

How do i set my overlays up.

[past shell]

@next tiger ⤵️

Check out this great SE Getting Started Guide: https://youtu.be/XgfswUlk9HU and our playlist with tutorial videos from setting up the basics to in-depth details on how to use our product: https://youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

New to OBS? Here is a 4 step quick start guide https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview https://obsproject.com/wiki/OBS-Studio-Overview

[next tiger]

thanks.

[golden gazelle]

does any1 have good ideas for commands for my twitch?

[median lotus]

1 tip, let them come natural. Let the viewers decide on them.

Besides that just do the most common ones.

save it.

[wild blade]

why when I start obs do I get diffirend sources from when i use the installer? anyone have any ide?

[median lotus]

commands should be an extension of the entertainment you providing!

[past shell]

@wild blade ⤵️

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[median lotus]

in what way is this related to anything?

[ivory zenith]

Hello

[ivory zenith]

Got a question for the YouTube Livestreamers, how do you download YouTube Clips?

[slender trellis]

i need help urgently my streamElements wont capture my game dead by daylight at all

what do i do

[past shell]

@slender trellis ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[torn arrow]

does streamelements have a feedback forum? just looking for the appropriate place for feature suggestions/requests

[past shell]

@torn arrow ⤵️

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[torn arrow]

great thanks!

[wintry grove]

Hey y’all I’m back and my new name on twitch is Tyfacegaming13 I had to make a new page and rebrand but I’m back yall

[ivory zenith]

@wintry grove Sorry to burst your bubble but self-promo is not allowed here

A mod will come to delete your message soon

[ancient oak]

What's the best place to ask for help with command functionality?

[past shell]

@ancient oak ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ancient summit]

Best to start in whatever channel is related to your platform then go from there

[ancient oak]

Ok, thank you

[cobalt furnace]

Hi, what is the recommended overlay for my stream on mobile!?

[inner gulch]

Hello, I have a problem, I have 193 subscriptions on the youtube channel but I do not have the SE.PAY option activated, can I ask for help with this problem? 🙂

[ivory zenith]

Hey StreamElements

[peak snow]

Hi, I have a question about loyalty points. Can I ask here?

[ember sparrow]

hey if i start a campaign and get like 13-14 people buying a hellofresh box with my unique code, why is it not tracking?? im still at 7 but its not corrrectly pls answer me back.

[peak snow]

I just enabled watchtime command and loyalty in my streamelements settings, but the watchtime command still returns 0 seconds.

I'm not affiliated. Is this the reason? I can't find more information...

[past shell]

@peak snow ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ivory zenith]

Hey @ember sparrow Sponsorship issues cannot be handled on Discord due to sensitive information. Your best bet is to send an email by using this link https://streamelements.com/contact

[valid siren]

hey Dawcio, check if you meet all the requirements:

[past shell]

@inner gulch ⤵️

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[valid siren]

also good morning everyone, how's the week starting out?

[pseudo hull]

Better than your Sunday

[ivory zenith]

Hey Eglorian

[pseudo hull]

Pass out from Saturday night?

[ivory zenith]

Guess what gift I received from YouTube this morning?

[valid siren]

hey bud, thats dope!

keeping it going 👍

[ivory zenith]

Thanks bud 😄

[valid siren]

pretty much, had to help a family friend move house and we were only finally done at like 2 am

i am still pretty exhausted lmao

[ivory zenith]

I have a whole Word Document on my YouTube Partner Plan. Just waiting for the right time to share it

[hollow quiver]

Guys does streamelemnts obs give sponserships?

[inner gulch]

i have this requirements

[valid siren]

gotcha, please reach out to our Support team:

[past shell]

Please create a support ticket by filling out the form here: http://support.streamelements.com/ This will ensure staff can track and resolve your issue in a timely manner.

[elfin plaza]

i need help

how do i import overlays from the website to my obs

like alert overlays and stuff

[inner gulch]

i send them message 2 days ago and no response, can u help me right now? i just want to connect paysafecard

[elfin plaza]

YO

what website should i use to do a giveaway live

[valid harbor]

.

[ivory zenith]

Is it normal for StreamElements to load slow when I am viewing someone's channel?

[valid siren]

Hey dawcio, unfortunately our Support Team is a big swamped with a large number of folks needing Support, so they are taking longer than usual, but they will reply 🙏

[valid siren]

you can do giveaways via our Bot 👍

[valid siren]

oh, what is loading slowly exactly? 👀

[ivory zenith]

I am a Editor for a friend's channel and when I go to her channel, the website loads slow

[valid siren]

gotcha, if you can capture that, send it to me via DM 👍

[ivory zenith]

Will try too

Currently fighting Media Request

[round pilot]

Will streamelements ever be on iPhone for streaming

[ivory zenith]

Ok Media Request, you win this time. But next time, I am breaking your ass to work

[high beacon]

Hiya, where do I go for help with Stremelements Overlay Editor?

[high beacon]

I've made a stream label for followers and subs, but I can't see any names appear, I have {name} in the message but no names are visible.

[fiery spear]

rip tips / donations

[fast otter]

That fourth bullet is a bit scary

[fiery spear]

yep

[fast otter]

If it said 'integrate' only, I wouldn't mind.

[fiery spear]

also rip twitch payouts

ig

[fast otter]

They're just going to lose business, because people won't go back to a personal PayPal account to get around it.

[fiery spear]

yep

[fast otter]

Some might (can you even go back?)

but the doxxing risk is a lot higher

[fiery spear]

thank god for sepay

[fiery spear]

Not sure

[fast otter]

I just need 30 more people to follow me first xD

[fiery spear]

29

[fast otter]

-.-

I swear I'll build my awesome whiteboard this week and actually stream soon ™️

[fiery spear]

[fast otter]

I have all the parts, in the stream room, and the tools

[fiery spear]

In terms of tips / donations i think people will be ok if using sepay but twitch payouts i'm guessing we would have to use wire transfer now

[fiery spear]

[fast otter]

I just procrastinated my ass off yesterday xD

Yea, wire transfers really aren't that bad, it just takes a few extra days, and you have to give them your bank info (if you don't have to already?).

[fiery spear]

It's not even 2023 yet i already have my planned list for 2023

[fast otter]

ooo

[fiery spear]

It's not bad but I just prefer PayPal but

[fast otter]

PayPal is super convenient :(

[fiery spear]

yep

I guess wire transfer is our only option now

[fast otter]

Or make everyone move to the US

[fiery spear]

No I'm good

[woeful solar]

if i understand correctly, this affect people IN the USA, who take payments from other countries, right?

[fast otter]

Receive OR send.

But the way it's worded it sounds like if BOTH accounts are personal or BOTH are business, you're okay

[woeful solar]

I'm not in the US, that's why i'm asking, it sounds like it doesn't affect me? not sure

[fiery spear]

yes or like in my case [ uk ] I won't be able to accept us PayPal tips / donations anymore what isn't really a issue for me since I use sepay for tips / donations anyways

[woeful solar]

sepay not available in Greece

(at least last time i checked, probably a year ago)

[fiery spear]

sepay not available In most places

I get why but doesn't mean I'm ok with it tho

Oh god I've forgotten I made this video........

hey @woeful solar@fast otterEnjoy this

[zenith relic]

Is it the account type that matters on both ends, or the transaction type that matters?

[fast otter]

That was great haha

[fiery spear]

[fast otter]

From that screenshot, it looks like it's the account type that matters, the two accounts have to be of the same type if one is outside the US

[woeful solar]

paypal is well on its way out, is what I'm understanding

people are mostly fed up with their weird stuff

I think it's a matter of time before one of the alternatives blows up

[fast otter]

I don't think anything else provides the same services though. :/

At least not yet.

[fiery spear]

Man I'm just finding all the old classics today I really had too much free time.......

[zenith relic]

maybe i'm reading into it too much, but this is how those 2 bullet points read to me?

[fast otter]

I don't know if the transaction type matters, but it would be interesting to see.

[topaz dome]

[fast otter]

:( I just got my invoice for my flight yesterday

[zenith relic]

I called paypal and got answers:
The sender's account type doesn't matter, just that the receiver's is a business account and the transaction type is flagged as a business transaction - so the question is, is se.pay properly flagging donos as a business transaction on their end?

[fiery spear]

paypal and se.pay are two different things se.pay won't be affected at all by paypal

[crisp patio]

Hey hey "Ouch! We were unable to access the StreamElements servers"
Do not tell me if the problems are on my side or still on the side of the SE servers, I just tried many ways to solve this problem, but it does not go away for 7 hours 😦

[fiery spear]

I'm not having any issues so

@crisp patio Have you tried incognito?

[crisp patio]

Honestly, no

[fiery spear]

well try that

[crisp patio]

Let's try, just a second. I probably forgot to say that the problem is not in the browser, but in OBS it exists xd

[fiery spear]

then the best place for you would be #helpdesk-selive

[crisp patio]

Let's try it, thanks for the help

[fiery spear]

np

[prisma dune]

Hey all! What's the best channel to ask for some help with a chat box widget?

[fast otter]

The #helpdesk channel related to whichever service you stream on.

[prisma dune]

Thanks much!

[maiden vine]

who know the code of reward?

[median lotus]

good morning cuties!

[past shell]

@north jasper ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[hard plinth]

Howdy

[ivory zenith]

Hey all

[fiery spear]

https://tenor.com/view/hello-there-hi-there-greetings-gif-9442662