#📱┃bugs-android

1 messages · Page 1 of 1 (latest)

lilac hull
#

does error 404 pop up when logging into suno on android?

marsh crow
#

Dunno if it's a bug but I can't seem to find the playlists

uneven spruce
#

Just a visual bug

Screenshot_20241205_142653_Suno.jpg
wild sparrow
deft flicker
# lilac hull does error 404 pop up when logging into suno on android?

For folks experiencing the 404 browser bug, it might be an issue with your phone's deeplinking settings. If you long hold on your app icon, go into the application settings, there should be an option that says "open by default" -- if you enable suno and close/reopen the app, you should be able to register or login 🙂

bronze radish
#

allah

warm heath
#

I get just an image screen and nothing else.

arctic pebble
#

Allah

amber epoch
quiet rain
azure mica
#

ey

regal seal
#

i did login without any issue

fringe bloom
#

"im in the thick of it everybody (pause) knows"

lilac hull
winged pier
#

No, I'm not getting anything, no errors and no options to do anything, I have the Galaxy S24 Ultra

cloud knoll
#

Suddenly this chat is more lively than general

tired ocean
#

Do I have to create a new account to try v4?

sharp radish
#

why did i get pinged ffs

calm thicket
#

Only thing i see is no "reuse prompt" option on the app

heady prairie
#

whr theq download

Screenshot_2024-12-06-01-29-15-531_com.android.vending.jpg
gilded kraken
#

bruh

viral crane
#

not really a bug, just a thought, the app is useless for any experienced user. now lets see how quick this gets buried in spam, lmao

fringe bloom
#

"im in the thick of it everybody (pause) knows"

jovial vigil
#

Low, i just wiped 9k notification, now i am at 15k

buoyant ivy
#

Rip this chat

winged pier
winter frost
#

still stuck pending

tulip comet
#

Bug!

Song won't stop after app is closed

fading condor
#

ใครปิง

strange ibex
#

ping? pong!

vestal elm
jade rose
#

Are the app is inconsistent in graphics when pulling down from generated songs

silver needle
#

im stuck on loading screen

winged pier
#

Why people post so many images? is hard to follow important messages

pine plover
#

boog...

azure mica
rancid fog
glacial pilot
#

whoever pings, his mom is gae

sudden swan
#

weh

strange ibex
untold flax
gleaming moon
azure mica
#

fail

tawny dawn
#

Can someone get rid of these spammers?

vestal elm
formal zinc
fringe bloom
sullen wedge
vagrant storm
twin cave
#

For folks experiencing the 404 browser bug, it might be an issue with your phone's deeplinking settings. If you long hold on your app icon, go into the application settings, there should be an option that says "open by default" -- if you enable suno and close/reopen the app, you should be able to register or login 🙂

glossy prism
#

love the app. i still have to look into it. look easy to use.

pearl plover
#

No playlists section? No way of viewing my collection outside of the standard spam list of generations? Lmao what even is the point of the app?

sterile gulch
#

If you're going to try to spam 'who pinged me' or gifs here you're going to get an hour's time out. You have been warned.

sterile gulch
fallow dagger
#

Guess I'll never get V4 😭

glossy prism
shadow quail
#

Welp. App immediately closes when you press the small arrow that I'd assume is supposed to minimize the player

vagrant storm
azure mica
surreal leaf
#

wait what the android app doesn't have scenes?

azure mica
delicate olive
#

where's the extend song and the reference audio feature

small wagon
#

I'm stuck on the splash screen

tacit ivy
regal seal
#

okay uh

i don't understand once i close the app it automatically disconnects my account from it

tight pebble
azure mica
shadow quail
# azure mica there is a player minimize thing?

I think that's what that is?
I mean, when you click it immediately closes the app but I don't imagine such a big button with a downward arrow on top right of the player would be an actual "closes app" button?
I could be wrong tho!

surreal leaf
swift spruce
#

oh.

vagrant storm
minor crow
delicate olive
azure mica
lunar current
#

who pinged me?

dapper goblet
dapper goblet
dapper goblet
fallow dagger
warm heath
#

Sorry I should have said, I've just done that and it worked.

burnt rivet
#

Thank you everyone for already reporting bugs here! 💚 While this release includes our core features, we’re just getting started, and there’s much more to come. You can also fill out the form in the channel description to enter your Android app feedback, including what features you wish it had so that we can prioritize better! 🙏

shadow quail
lunar current
#

well, while im here

audio doesnt stop playing in the app if another audio source is detected to be coming from the speaker

silver needle
burnt rivet
vestal elm
arctic ruin
#

There is no option for download in the app ?

vestal elm
#

theres no option in the suno app to set a default "browser"

cunning stirrup
#

I cannot sort my library according to songs I have made Public

amber epoch
#

Tried installing and Google said coming soon. It then said I could install it and now it's not installing due to an error that it won't tell me.

1 🌟
Would not recommend

vestal elm
#

i cannot log in... idk what im not doing apperntly

azure mica
vagrant storm
arctic ruin
glossy prism
#

app not bad at all. miss some stuff i like to see but i do like it. i cant find any bug at all. btw, i have pixel 9 pro. thank you

vestal elm
#

it wants to auth using a default web browser, i cannot set "suno" as the default, and every web browser i try as default gives me 404... so idk what im doing wrong... anyone have Screenshots or something so ik what im suposed to be looking for?

arctic ruin
#

The sound look like better in the app than in the broswer for the same song

carmine raft
#

Android app doesn't have playlists ... i would rather make songs with desktop and i would rather play with the android. Thus making playlists of highest importance.

winged pier
tight pebble
#

No checking the lyrics etc im guessing?,only generating?

vestal elm
#

... what is "deeplink"? this is the first I've heard of it? and idk where to find this

azure mica
#

thats a link that is quite deep...i suppose.

tight pebble
winged pier
vagrant storm
sturdy gorge
#

Was able to get past the 404 error and into my account. Clicking on the 'Liked' button in the Library---the liked songs don't seem to load even after exiting and re-entering the app. When creating a song, I can't see what I'm typing as the song details cover it up until I think I'm finished so it would be nice to see what I'm typing as I'm typing into the text box.

light eagle
#

@strong carbon hi!!!!

strong carbon
#

I have default set to open the suno app but it still keeps opening links in my browser. Is there something that I am missing?

vestal elm
#

so what am i missing?

prime crest
#

I cant paste my lyrics in the app, anyone else experiencing this?

winged pier
# vagrant storm how do i do this 😭

Like @twin cave Said, just long hold the icon of the app and go to settingd, in my case they shoe as an ! on the upper right corner of the popup, it will take you to settings, then may sure you make it a default and give permissions for Mic, music and oudio etc. and you return to open the app then you will be able to login

vagrant storm
strong carbon
prime crest
dense hare
#

I can't fast forward/skip the song position even after full buffer.

glossy prism
#

it not always get male voice. that only bug so far. but it all good

cloud quest
#

Apple approves

winged pier
vestal elm
#

cuz everything you all say you "have" i do not... unless we are not talking about making the "SUNO APP" default

#

because you cannot do that, there is no setting for that in my Samsung Galaxy S22 Ultra

#

only the browser apps have an option for me to make them "default" as a "browser app"

gentle minnow
#

It does not allow me to log in through Google, it takes me to a web page and nothing happens from there 😕

simple falcon
#

i really like coffee

winged pier
vestal elm
#

and yess, i gave the apps perms for everything

#

and i've tried all my browsers, even the phones default one

#

as i said, i'd share Screen shots from my phone to make this eaiser on all of us but this forme does not allow it

jagged gorge
#

No way to ‼️ ‼️ COPY THE LYRICS!! ‼️ ‼️ It's super annoying ‼️ ⚡

vestal elm
#

wait, question, are people logging in with Discord option or google option, cuz i've been doing the discord option

quartz ore
#

Guys idk if it's not available or something but for some reason I can't extend songs (whatever version) and remake songs with v4 in Android
They'll put this soon?

strong carbon
vestal elm
#

so, confirmed, does not matter, cannot login with discord OR with google option

strong carbon
#

As in if you use google use google to sign in on the phone app

quartz ore
quartz ore
vestal elm
strong carbon
#

Ah ok

vestal elm
#

i found that out by accedent one time, logged in with google on pc and i was like "OH NO" thought i accedently made a 2nd account, but i did NOT, still same account, cuz same email lucally xD

deft flicker
quartz ore
lavish spoke
deft flicker
lavish spoke
#

Tried Google and discord though I don't think my discord is even linked. Both failed and got stuck at 404

winged heron
lavish spoke
sturdy ether
#

you can't do much in the app, you can't upload, you can't extend

tight pebble
fallow dagger
#

I can't login. Everytime I try to log in with google, it redirects me to the 404 error. HELP!!

young mason
#

Can't log in via Google or discord

fallow dagger
#

Guess I'll never get to use V4 🥲

tight pebble
young mason
tight pebble
fallow dagger
#

Btw, can we only use V4 on the android or once we install the app, we gain access to V4 even on the desktop version?

tight pebble
young mason
#

I just managed to log in with discord, but then it also took me to a 404error

tight pebble
#

App only 😕 @fallow dagger

fallow dagger
calm warren
#

Ah the 404 is just a system overload issue?

tight pebble
#

I'm sorry if im saying something wrong but their asses not winning the lawsuit,they got mikus voice lol

fallow dagger
#

Other than the 404 error, I mainly just have questions about android now. Which channel is best for that?

deft flicker
crude prism
#

90% of the features are either missing or only partially functional.
Here are some examples...
There's no page scrolling, neither on play nor on published songs (!!!). It's impossible to tell how many there are or which ones, as they’re not even listed.
All easily accessible features are missing: cover; personas; resume prompt, not to mention edit (!) or anything else. It’s utterly confusing. There are 3 poorly implemented features. The "scenario" function, implemented in iOS, is missing too...

Honestly, I wonder...
Why do you keep sabotaging yourselves like this?

And I say this as a PRO user who recently RENEWED an ANNUAL PREPAID subscription.

This is just NOT okay!!

short vessel
#

Then don't use it. Development takes time. They could've waited few more months, and you would've cried about how long it takes. Just go take a walk instead.

deft flicker
#

Also, for anyone running into bugs or crashes, if you also could include the type of device you're using and also what version of Android you're on, it would be incredibly helpful! There are over 10,000 different Android devices all over the world and sometimes there can be a certain bug that shows up specifically for a certain type of device 😇

winged pier
#

I login to the app but I cannnot cces my songs it just spinns, there is not much that I can do with it, it only shows someone elses songs

#

Also it only gives me option of 3.5 model, I try to switch to V4 and it is asking me to upgrade, so this means it is not detecting my account? Galaxy S24 Ultra

crude prism
winged pier
#

Ok, I have solve my issue, I did unistalled the app and installed it back and now it is recognizing my account

outer yoke
#

Can we get 10 uses of v4 to edit previous songs?

runic silo
#

Please fix Google login in Android app. I can't connect, error 404

lavish spoke
heavy widget
#

is there any info on if Suno will be adding Playlists to the app?

winged pier
brisk dirge
#

logged in with google - no problem. However, there's no option that I can find to get to my playlists. I use them a lot and without them half the use is gone

heady chasm
#

I downloaded the Android version of Suno this morning at like 6am and I still can't do more than see the splash screen for it. Is there anything that I am doing wrong. I ve tried on both my S24 Ultra and Note20 Ultra and neither work.

shut sorrel
#

Bugs on Android:

  1. Doesnt' remember my login, and asks for sign on every time I open.
  2. It hangs when I go to my account page
  3. Create button opens and defaults to 3.5 and says I've zero credits (I've actually got nearly 3000 on desktop)
  4. Library hangs and doesn't open at all

This thing isn't fit for purpose as of now for me. Back to Chrome for me...

winged pier
novel raptor
#

I'm able to get to the login screen but can't login as it doesn't have an option for my sign-in method.

heady chasm
shut sorrel
winged pier
#

First you need to make sure that you go to settings and under default to toggle Open supported links, also give the app permissions, then do the uninstall reinstall thing, that is how all issues got resolved to me.

winged pier
tidal patrol
#

This is only for me bug? I can't login to Suno app via Discord, after few seconds of loading I get 404 page not found info.

tough topaz
#

I don't see this mentioned, but I can't "Like" other's songs in app. Button flashes with selection but no like added. Switched to browser, can like fine.

shut sorrel
sage cloak
#

The app description says this :


We offer the following features:
• Make songs from text description and prompts
• Record audio with your phone and turn it into a song
• Capture a favorite photo or video memory and soundtrack it
• Uplevel your song with personalized lyrics
• Upload a vocal or instrumental sample and arrange it into a full length song```
Well, maybe in the future
shut sorrel
worthy sigil
#

ghost pinged :o

winged pier
winged pier
wise gyro
#

why there some ui glitches in the android app, like some of them have overlapping issues

minor apex
#

I dunno if it has been reported but I can't seem to login
When I log in with S22 Ultra via Google, it redirects me to the default browser and doesn't go through. I cannot log in like at all

summer sigil
desert anvil
#

who pinged me

dawn tartan
muted shale
#

Some of my public songs are visible on the website but are missing on Android app😂

twin nacelle
scarlet spire
#

No photo to song feature?, Can't see play counts and likes when looking at your profile?, no notifications?, Definitely staying on the browser full time for now.

signal kayak
outer flicker
#

Hey guys, I'm trying to log in with my Discord account on the Android app and it's giving me a 404 error.

river kernel
#

I'm sure it's been mentioned, but negative prompting is either not visible or not included or....I'm blind?

cold hamlet
#

The app has limited features at this time but will be developed further.

keen estuary
#

suno Android version needs Updates

the share button doesn't work
(my phone is Redmi note 12 5G)

buttons like , reuse prompt, extend, download not shown in the Android App, also upload sound button

short vessel
# signal kayak ooooorrrrrr they could stop announcing stuff without eta and people wouldnt be t...

That's a very naive perspective, looking at the world. Startups always over-promise, and generally under-deliver. This is how they survive, this is how they get investments from seed -> A -> B. There's sales, there's product, there's r&d, there's qa, everyone's in a hurry, and someone up top decided to release it a bit earlier, knowingly that there's some stuff needing fixing in the future. And it will be fixed. But feeling like you're owed something bc you paid them 20 bucks? Just don't pay next month, wait a few months, and come back when everything's to your liking. Believe me, the developers of the app know much better what features are missing, what bugs are there and etc. Pointless crying in here. If you want to really be helpful, send them thorough descriptions of bugs. which they can easily turn into dev tickets/issues and work on them. Other than that, complaining won't help.

signal kayak
north abyss
#

Hey guys, two hours ago I decided to subscribe to Pro using the Android app and my Playstore budget. In the app it says that my Pro plan is active.

Using suno with the webbrowser doesn't show my subscription. There I am just a basic (free) member. Sorry if this issue has been discussed somewhere already.

cold hamlet
steel ledge
#

Not really a bug just a feature missing. There is no option to extend or do anything else with your newly created songs on the app at all......

cold hamlet
rain yarrow
#

anyone else unable to get it to play through Android Auto?

tired sedge
#

I'm using the android app but all the lyrics generated include this is a fake app .please go to suno.com xxx I'm confused, did I download the wrong app from google play?

cold hamlet
tired sedge
cold hamlet
tired sedge
cold hamlet
tired sedge
#

get it Thank you very much

worthy hornet
#

404 This page could not be found.

#

Can't login, after selecting my Google or discord account this is the error message I get 🙁

#

While if I login via browser I have no issue

copper steeple
worthy hornet
#

Ok I think I've found the problem, I needed to sign out from the browser session and login via the app

#

But it seems the app is just a browser window? I thought the app was a... Real app? Not just a conveyer from the Web version?

uneven flint
#

anyone know why when i try to generate a song the spinning wheel shows up then disappears, then no song is generated? Android OS

runic silo
#

Please fix 404 error after login

deft flicker
#

For folks experiencing the 404, it's one of the top things we're trying to figure out right now!

If you run into this, some super helpful information you could provide:

  • What device are you using? (Samsung Galaxy A24, OnePlus 12R, Pixel Fold Pro, etc)
  • What Android OS version are you using? (Android 12/13/14/15/etc)
  • Were you previously logged into the mobile website?
  • Is your device browser settings set up to open links in apps by default? (this needs to be on)
  • Does the suno app settings have "open supported links" toggled to ON, and suno.com is listed as a verified link?
  • What is your default web browser?
cold hamlet
twin cave
#

Fair warning.. If you continue to ignore us removing your posts, we will have to start with measures. @midnight tusk

burnt rivet
midnight tusk
twin cave
burnt rivet
# tired sedge I'm using the android app but all the lyrics generated include this is a fake ap...

Hi! Thanks for flagging this, it's definitely an issue on our backend, not from the android app itself (as long as you're using this one https://play.google.com/store/apps/details?id=com.suno.android). DM-ing you to take a look at your account! And yes, for those "fake app" issues, please keep filling out the form that Furrybeans linked: https://sunomusic.typeform.com/to/zGsJSzsf

Typeform
Typeform
users seeing "fake app" ad

Turn data collection into an experience with Typeform. Create beautiful online forms, surveys, quizzes, and so much more. Try it for FREE.

midnight tusk
# twin cave Find what?

I just now understood that songs need to be posted on the suno showcase, once again I apologize for my confusion 😦 * Až teraz som pochopil, že piesne treba zverejňovať na suno showcase, ešte raz sa ospravedlňujem za moje zmätky 😦

civic oracle
#

I can't even login. After clicking on "Sign In", I click "Google", followed by a click on my Google-Account. It then shows me the "Welcome to Suno" screen again

#

Redmi Note 9, Android 12

lavish spoke
#

Suo sunoers, if you're using opera browser I figured out what you need to do.

Repeat steps to end up on the 404 page, click the 3 dots next to the url, and then click "open in app"

wise gyro
#

i can generate a v4 song without lyrics and style of music filled in

heavy zealot
#

Can't log in via app because google says that Suno app is not made for it's standards of safety.
Sad, wanted to try v4...

void skiff
keen bough
#

on android i cant hit the buttom to logg in

wheat marten
#

Is the screen with "Complete Redirect" the screen you guys are taking about?

wheat marten
# deft flicker For folks experiencing the 404, it's one of the top things we're trying to figur...

Mine is different. Mine opens a browser window within the app, I try to login (or sign up) with Microsoft. I login and it logs me to the Suno mobile site. It says "Complete Redirect" and nothing happens. I X out of the web browser screen and it shows the login of the app again. Nothing happens if I force close the app or anything. Also logged out of browser and nothing. Using Edge btw.

Pixel 9 Pro
Android 15
Logged in to mobile site form Edge, yes
Not sure about that browser setting on Edge ...
Yes on Suno app settings

deft flicker
wheat marten
wheat marten
shut sorrel
rain yarrow
#

Any news on the Android Auto issue? Looks like it may be missing "Nearby Devices" permission?

deft flicker
rain yarrow
stoic dust
rain yarrow
stoic dust
rain yarrow
#

do you gert the same if you connect to wifi?

deft flicker
stoic dust
#

That's right, I tried connected to the internet and without internet with only data and the same thing happens. The next thing I can do is directly restart the phone and see what happens.

deft flicker
#

going to DM you @stoic dust

mystic vessel
#

Devs,

What in the world is the Suno android app for?

Can't extend songs, can't reuse prompts, can't make covers, can't edit song details.

Why strive to make the app look like Spotify when it's for makers not listeners?

runic silo
#

There is progress but the app still doesn't work: I finally could login but the redirect button doesn't work so the app remains unconnected

runic silo
winged pier
mystic vessel
runic silo
river walrus
#

Hey guys, I'm on android and I try the app today ( Xiaomi 12 pro ) and the create button doesn't do anything ?

river walrus
#

That's sad because I want to try the free V4 and that only android ahah

rain yarrow
#

have you tried clearing your cache?

shut sorrel
shut sorrel
river walrus
#

Don't want to work, same on other phone so I don't understand

rain yarrow
#

whats your other phone?

river walrus
#

Maybe that was a network problem I will try again tonight

rain yarrow
winter imp
#

Hello. After purchasing premium I am still a free account, why?

river walrus
warm wedge
#

I still can't login to the App, it takes me to the website to login and then just spins. Pixel 7 Pro.

river walrus
#

I have uninstalled and redo and that work now

valid canopy
#

did anyone facing the issue the credit become like hairwire...shows 0 but still can generate song

shut sorrel
#

It's working but it's really a player only. Not that much functionality. But I guess that's the base to work up from.

winged pier
rain yarrow
#

now we just need Android auto to work... to be a functional music player lol

craggy cradle
#

The Andoid app doens't work well with Android Auto, you can't launch Suno from Android Auto Car screen, the app should be running on the phone, also I can't control the app from the car audio control area like any Android auto app, like skip forward or backward or go the next/ previous song, all these are not controllable from the steering wheel audio buttons.

Last feature that doesn't work, the suno app start without audio on Android auto, I have to start the audio in any other app so Suno gets triggered and send the audio over to Android auto.

smoky flower
#

I tried the app with Android Auto today. It worked better than I expected, but I ran into a few bugs.

🙂

  • The artist and track names showed up on my car's instrument panel.
  • Suno appeared in the sidebar on the Android Auto home screen where I usually have YouTube Music.

🥲

  • The Suno sidebar on the home screen has a "For You" panel I can swipe to, but there's nothing in it.

😭

  • Suno doesn't seem to interrupt other music apps when it's playing. I had YouTube Music playing, then played a song in Suno, and then I was hearing both at once.
  • Maybe this is the same issue: it also doesn't seem to activate Android Auto as an audio source like other apps do. My car started playing the radio when Suno stopped (I think?), and then playing a song in Suno didn't bring it back. I had to play a song in YTM to be able to hear Android Auto again.
stable island
#

Where can I find my Playlist on this app?!

Also when I make a song and want to generate more of the same song I need to fill everything in again and again and again....

drifting token
#

I don’t understand how to log into my account in Suno on Android? I'm always redirected to the login window...😭

civic oracle
raven widget
#

Not sure why but the app is in Portuguese

ripe brook
tight pebble
deft flicker
smoky flower
inner pewter
#

i signed up for pro just now through my android phone. the payment went through but i still don't have pro features. i tried logging out and loggin in, uninstalled the app / reinstalled. no luck! anyone else faced this issue? i've email support. let's see

inner pewter
#

@deft flicker Hey Tom, i signed up for pro just now through my android phone. the payment went through but i still don't have pro features. i tried logging out and loggin in, uninstalled the app / reinstalled. no luck! anyone else faced this issue? i've email support. let's see

versed pasture
inner pewter
burnt jolt
#

when playing media (music, youtube, etc.) then playing a song from suno, the sound will play simultaneously, and vice versa. no auto pause. very annoying

smoky flower
smoky flower
burnt jolt
sullen lily
#

@versed pasture @inner pewter feel free to send me your account handle or email. I can check.

inner pewter
versed pasture
#

I canceled the pro subscription. It offers me no advantages in the app. I use the free version. I may try the subscription again later if I see significant added value for myself.

rose notch
#

maximum time poor hindi pronunciation

prime locust
#

my songs keep getting auto disliked by my own account the moment i make them public

deft flicker
cunning stirrup
# rose notch maximum time poor hindi pronunciation

I have found v4 makes a mess of Hindi pronunciation... But for better words in v3.5 I found typing in Devnagri script helps a lot. Also providing the style as bollywood and acoustic helps a lot too. I usually don't put commas in the style, it gives a better result

prime locust
#

i think liking my own songs somehows creates a dislike automatically after log out

deft flicker
#

Just to double check, is this the Android app? or the mobile website? 😇

prime locust
#

using website on android tablet

deft flicker
prime locust
#

oh ok, sorry

rose notch
gray egret
#

After installing the official application, each generation of music is accompanied by the words “it`s fake app”((

solar osprey
#

I've just downloaded the Suno app to my Android phone to try out the new v4, but I can't get past the log-in page. I log in through the same google account I have been using for months. It opens my browser, completes the log in on my browser, but when I click the "complete redirect" button it does nothing and the app itself is still just showing the loading circle.

gray egret
halcyon lantern
#

mis-reputation on android app, it tell you to try v4 beta and gives you v3.5

#

on free account.

sullen lily
sullen lily
sullen lily
plush sable
#

All generated songs are tagged fake. I haven't been able to generate songs properly for several days.

sullen lily
wide bronze
#

this has been happening for me since release, really. i just uninstalled and gave up for now until the bugs are worked out.

solar osprey
copper stump
#

hi

tulip comet
north abyss
#

Anyone else have the issue that you go to play a song in the app. A song you made. And it turns the screen on and off. So you can't unlock your phone and have to reboot.

halcyon lantern
north abyss
#

Suno app is basically unusable for me. When trying to listen to my songs. It's a major bug. Apps should not make your phone inoperable (and require a restart to return the phone to normal).

deft flicker
# north abyss Anyone else have the issue that you go to play a song in the app. A song you mad...

Hey @north abyss! This is actually the very first time I'm ever hearing about a bug like this -- can I ask what device and OS level you're using? Also, could you describe the steps you took to me to help me try to resolve the problem?

Is it something like:

  1. Create a song
  2. See library tab with loading spinners

a) tap the top banner when the song is done generating
b) tap the song item in the library screen
4) screen turns on and off?

brazen vine
bold matrix
#

Just a quick question... Subscribing via google play doesn't give you the Pro status... known issue or am i the first? (Don't worry, i already wrote an E-Mail, just wanted to know if it's a common issue or a skill issue)

stone zodiac
#

Hello, I subscribed to the Suno Pro Plan starting from November 26, 2024, for music generation.

Everything was working perfectly fine before, and the songs generated were great. However, starting today, all the songs I create have the watermark saying "This is a fake app, Please go to suno.com."

Here is a reference of the watermark on the song for your review: https://suno.com/song/0e1e29e4-0d94-4bcf-a416-12aabd7b4696.

I am generating the songs directly on suno.com, not on any fake app, and I have paid for the Pro Plan. I intend to continue my subscription.

I believe something must have gone wrong, and I would appreciate it if you could find the issue and resolve it so that I can generate songs without the watermark again. It would also be great if you could restore the credits that have been used up.

Thank you!

north abyss
deft flicker
north abyss
#

Unlikely. Its just linage os. With Google Play services. Almost identical to stock. Its the stable version and its not rooted either.

deft flicker
# north abyss Unlikely. Its just linage os. With Google Play services. Almost identical to sto...

and I'm guessing you also have the gapps package installed too?

Might be difficult for me to go down this particular rabbit hole since it's not an officially supported OEM shipped ROM version of Android.

I went looking at bugs related to lineageOS and media playback and it seems for some devices not on the latest versions of LineageOS, they also had media playback issues similar to what you're describing. It seems like a patch was issued ~5 months ago that might have fixed the problem (if you don't happen to be on the latest version 😇 )

north abyss
# deft flicker and I'm guessing you also have the gapps package installed too? Might be diffi...

I am on the latest version. I have the mindthegapps packahe installed which is better than normal gapps. As it actually works on modern versions of Android.

My setup really isn't that custom. I am on the latest patch of android.

With very few differences to AOSP.

Please look into it. Try using android studio with stock or AOSP. With same android version and phone model. And it should be reproducible.

Just because I am not on stock, does not mean, that's the issue.

#

Also I have no issues like this with any other app on my phone. And I have many many apps. Including ones that do media playback.

rain yarrow
#

Was android auto tested on this app? On most occasions it doesn't show anything at all when loaded. and if the app is loaded and playing on the phone (and the planets align) it will play the audio through the car, but won't allow you to scroll the long list as it should.

copper stump
#

😀

gray egret
jaunty widget
#

I’d like to report an issue I’ve encountered. I’m using the Suno app on Android and recently subscribed through the app. While my subscription status shows as active, I haven’t received any credits yet.

Could you please look into this and let me know how to resolve the issue?

lime surge
#

I purchased a subscription in the Suno Android app, but it doesn't show as activated, and I haven't received any credits. The payment went through, and in the Google Play app, the subscription is marked as paid.

Can you please fix this and let me know?

frail rock
#

Hello, I subscribed to the Suno Pro Plan starting from Decenber 6, 2024.

Now, all the songs I create have the watermark saying "This is a fake app, Please go to suno.com."

Here is a reference of the watermark on the song for your review: https://suno.com/song/125b34a7-d567-4bf4-9070-f7e4be059656

I am generating the songs directly on suno.com, by browser "vivaldi".

I believe something must have gone wrong, and I would appreciate it if you could find the issue and resolve it so that I can generate songs without the watermark again. It would also be great if you could restore the credits that have been used up.

Thank you!

burnt rivet
burnt rivet
hushed flax
#

When trying to login via Suno Android app and Google account, Google returns "Error 403: disallowed_useragent" access blocked

fluid hedge
#

I made a Premium Abo for 33€ but nothing happen. I only wanted to book the bill about my mobil. My acc is still free.i contacted the supp but it came only a mail,can some help me please.Thanks

hexed ferry
#

The app doesn't let you create a V4 song with the 10 free V4 credits if you have no normal credits avaible, even if the V4 doesn't use them

wary pike
#

Is it OK if I got only one song while trying make v4 song via android app? And I had 14 songs left, now it's 12...??

lean storm
#

we cant dowload our songs in android

jade pendant
#

I'm aware that the Android version is still highly bug infested, but since this morning the song generation in both versions does not start. It tries to start, but everything disappears in few seconds.

jade pendant
thin jacinth
#

@burnt rivet +95% of all my songs are cut off, why? They reach more than 2 minutes and they are cut off, songs that should be 3 or more minutes? Why does this happen?

ancient glacier
thin jacinth
ivory nest
#

Don't have Generate topic

ancient glacier
# thin jacinth <@256543101437345794> https://suno.com/song/b700f653-fb4c-4e32-a13d-34bfdec33a02...

Thats weird, I never had it cutoff like that unless it was an extension, cover or persona. However, I meant for an interlude to be placed between a [Verse], [Chorus], or even a [Bridge].
You have none of these defined in your song lyrics though.

The AI might be getting lost. 😔
Try structuring your lyrics by naming each section, something like this:
[Intro] [Verse 1] [Verse 2] [Chorus 1] [Verse 3] [Chorus 2] [Bridge] [Chorus 3] [Instrumental Outro] [fadeout][end]

sonic chasm
#

Hello, i have some problems with subscription, i buy it via app on android but nothing changed, i don't have it on app and on suno.com

north abyss
magic sail
#

I have 10 songs I could make with v4 but... it says I ran out... how?

#

I have the video but no media perms

north abyss
north abyss
gusty wasp
#

Hi I can't seem to download any of the songs I've created for my channel only links, I've upgraded my subscription to pro

north abyss
#

I made a bug report and I feel it's not being taken seriously enough. Because when I try and play a song. It locks me out of my phone and I need to restart it. As the LockScreen keeps going on and off.

No other app does this. If I were to do this by accident while having something important running on my phone like unfinished work. It could be a real issue for someone.

remote ivy
remote ivy
north abyss
north abyss
mellow tundra
#

Hi I have the same problem I paid for pro but it ask me to upgrade as I don't have any token

neon seal
open ore
remote ivy
thin jacinth
#

My account has a problem, I've already tested it on another one and it doesn't create complete music, and it keeps putting the Suno watermark, I want it fixed or I want a refund, it's been like this for days

twin nacelle
#

So they already aware of the annoying restart playing of the newly created song after about 30 seconds

sterile gulch
bold matrix
neon seal
remote ivy
fallen gull
#

My account hasn't upgraded to Pro despite paying on Dec 24th. Please help!

fallen gull
#

Help me 🥺🥺🥺🥺🥺

silver pecan
#

I have the same problem, seems to be a bug with the app, Mike is aware on the Android purchase Pro issue of not upgrading account to pro once purchased. He should get back to us with a solution or update soon.

zealous nest
#

I got pro subscribe. I create Hindi songs in V.4, but the the 20% pronunciation of words shows Error. How can this fix? Any help...

fallen gull
#

Hello, I think Christmas has been over for two days now, but I haven't received any message or email response from the app administrators.

#

Please let me know how long I have to wait. Is it necessary to wait until after the New Year celebrations for the issue to be resolved? Please give me some hope that I'm not being scammed.

deft phoenix
versed pasture
remote ivy
remote ivy
remote ivy
shy turtle
remote ivy
fallen gull
vast quiver
shut sorrel
#

Android Chrome browser on phone won't extend or create. I go through the motions, but when I hit "extend" or "create" it beach balls and nothing happens. Frustrating to say the least after crafting that prompt with lyrics!!!

dusk lava
#

I have encountered a very difficult problem, dear friends. In November, I found a watermark on my song that said it was a fake app. Everything was normal before. Possible reasons for using VPN in China. I subscribed for another ten dollars yesterday, but found that there are still issues. What should I do? This is my song from yesterday: https://suno.com/song/d54a464c-8cf1-4c37-9c33-b5384232da02

sterile gulch
shut trellis
#

Can we discuss the bugs issue here?

#

Any body

sterile gulch
shut trellis
#

Actually my problem is that I am not able to use "Suno" stably on my phone.

#

@The Hapcat

round gate
#

Guys, I contacted Suno support by email yesterday, and today they replied that I could get help here. I'm having a little issue and would like to know if you can help me and if this is the right channel for it?

I recently subscribed to the Pro plan on the Suno app, which provides 2,500 credits and access to Pro features. However, I am experiencing an issue when logging into my account via the web browser.

Despite having an active subscription, I cannot access the Pro features as the website prompts me to subscribe again.

Could you please assist me in resolving this issue? I can provide proof of my subscription or any additional details you may require.

#

Even in the app, it shows that my subscription is active; however, my credits have not been granted!

sterile gulch
#

Can you check that you are logged into the correct account? This issue typically happens when someone is logged into a different account.

Also, sorry for not seeing this before but you ddidn't ping me correctly so I never got the notice.

round gate
#

In that case, I apologize! @sterile gulch

Yes, I am logged into the correct account. I have already logged out and back in several times, but nothing changes.

Last month, I subscribed to the Pro plan; however, since I was just starting to use the app, I canceled the subscription renewal because I wanted to test it first, you know?

I ended up liking it a lot, so I decided to subscribe again, which I did. It was just after midnight, from 12/30 to 12/31, so technically, I subscribed today.

#

And the previous subscription, corresponding to the month of November, was set to end on 12/30.

sterile gulch
round gate
sterile gulch
round gate
remote ivy
round gate
hybrid tinsel
#

there is no track extension in the app I got a very nice version of my song, I wrote the lyrics myself a long time ago and there are a lot of them, but it is disappointing that there is no extended in the app specifically in version 4, since the sound and voice are cleaner, although the reverberation echo interferes and stands out

elder talon
#

I have reached out to support on provided email twice and no response. I subscribed on the android phone and it says pro is actuve under subscriptions but i dont have the credits loaded and if i log in with the same credential on browser it says free plan active ?

teal cloak
#

I'm trying to extend songs in Suno but it's difficult to extend the songs because of this loading screen that doesn't go away every time I click on create it shows the little loading sign and it's difficult... it doesn't even load and it stays like that forever...

shut sorrel
fading crown
sterile gulch
elder talon
#

Does Suno not have any active support ? Been waiting weeks no reply on email ?

jade geyser
#

Running into some issues when attempting to purchase extra credit in the web – the process keeps getting stuck. Also can't access "Edit billing details".
Thought it might be because I renewed through Google Play, and I also can't see the option to buy credit in the app. I emailed billing support and they suggested asking here. Has anyone else experienced this?

thorn cobalt
abstract brook
#

Good afternoon everyone, I don't know if you can help or guide me here, today I tried to renew my subscription to SUNO but, but it only shows that my card was rejected and no matter which card I use, they all show that they were rejected,

Has this happened to anyone else?

brave ether
#

Why can't I download my creation in MP3?

wooden hearth
#

I've just reactivated my monthly subscription via the Android app, but the credits aren't showing up. Why is this happening? I've had no problem the other times. How can I solve it? obs:I paid through google play

warm urchin
#

Hello

I currently have a pro subscription (with the android app) and would like to purchase additional credits in the website, but when I click on "purshase" a circle is turning indefinitely without taking me to a payment page, also when I click on "edit billing details" nothing happens

I tried both on a smartphone and on a computer with several browsers.

my URL is https://suno.com/@sandpo

I sent an email to the support many days ago but a have no answer for the moment.

thank you in advance for your help

tulip bear
formal viper
#

There is no option to log into an existing account.

warm urchin
#

The only way to buy credits is to have an pro account, but with a paid account (with the android appli) we Can't buy credit ?

warm urchin
#

I canceled my subscribtion on google play (i think that blocks the purshase on the website, next month i will subscribe in the website but i just want a communication about this problem. Thank you

burnt stone
#

The android app is pretty broken. I am logged out every single time I use it and now logging in doesn't work any more. I just updated to the latest version and when I login the "complete redirect" button still doesn't do anything

robust crag
#

Scrolling to the bottom of my public songs via profile page crashes the app every time . I have a stack trace if a staff member would like me to DM it.
Android 15 (Vanilla lce Cream) December 5, 2024
AP4A.241205.013.C1
5.15.153-android 1 4-11-g1 ea07643 b6ac-ab12324537

meager olive
#

Hi can anyone help me. I can't follow people back all of a sudden

pliant jasper
#

When I click on a song, the lyrics are not visible. Only when I move on to the next one, they appear in the next one. And then if I go back to the previous one it appears.

open ore
#

I clicked create track. icons for creating and waiting for loading are displayed. then a message came out. tap the playlist and it disappeared. As a result, the newly created track is not displayed. I assume that this is some kind of temporary or... delay due to my internet connection. If the case is isolated, then it is not unworthy of attention. if there are similar messages, then this is a certain one. bug

#

while typing and sending the message. the application has closed. At the same time, I listened to tracks from my list

candid root
#

Why is it buffering when I press subscription?

agile acorn
#

I noticed that in every song I've done, towards the end he changes or adds unwritten lines. Maybe he needs to add a certain amount of lines to complete (?) 🤔

carmine ledge
#

Hello. I bought a pro subscription from the Android application. But I can't use it. Is there anyone who has such a problem?

spice pawn
#

The persona doesn't reach 4 minutes even if it is v4.0, what's happening

sterile gulch
spice pawn
#

Okay thanks

hardy falcon
#

Hello, I have a problem since yesterday I can no longer create music, I am told "create error" a solution to help me please? (I'm on my phone most of the time (android))

low herald
#

Hi, I'm experiencing and issue with my plan and was wondering if anyone else has had the same. I have a pro account, whenever I try to use the beta features that are included in the pro and premium plan I get a prompt to upgrade to a pro account to use the feature even though I already have one

unborn sphinx
#

When creating music the Workspace selected keeps reverting back to the general 'My Workspace'. Maybe 20-30% of the time. It's really annoying. I'm on mobile, Pixel 7, Chrome.

errant ice
#

Ok, now that the version for casual user is out, can we get a version with actually useful features for pro users ? Because, no song extension, no song edit, no workspace, etc, make it pretty useless, and just a waste of space on the phone 🤷🏼‍♀️ Without speaking of the fact that you lose your prompt every time you tap the create button 😅💀🤦🏼‍♀️ WTF Suno! Do some proper user testing, because I don't see even 1 user who would tell you it's a good idea to scrap his prompt when he taps Create !

sweet pine
#

private gen published by just playing songs on android - don't know how it happened but it did

teal leaf
#

Everytime I open the app and start listening to a song the lyrics don't load.

royal mica
#

Hi, I’m having two issues:

  1. I can’t purchase more credits. After selecting an option, it just spins and doesn’t complete.

  2. I can’t edit my billing info because the button is unresponsive.

I’ve tried using Chrome, Firefox, and Edge on both Android and PC, but nothing works. Buying credits is my top priority, but I’d also like to fix the billing info issue. How can I resolve this?

shut sorrel
#

Another day, another not working on Chrome for Android. Just whirls when you hit create. Always pot luck if it works or not. Hmmm

thin fox
grizzled merlin
#

hello, since i've the app on my android device, i can't download my sounds.. Can you help me please ?

open ore
#

After creating a track, the settings are reset, and you need to type lyrics, style and other settings to create a track again. This is inconvenient. Especially if it's song lyrics. Because of this, I often use the application as a simple player for the site's music library. Also, only 40 tracks are loaded, the rest require a restart and manual scrolling through the entire playlist so that all available tracks are loaded. This is inconvenient. Add automatic playlist loading. For example, you loaded a dozen songs, started listening and gradually loaded the remaining track list with the data of the playing track. Track images can be loaded a little later, for example, for one or two tracks that are currently playing.

open ore
#

that's why the style is reset. the whole page is reset after creation

errant ice
#

You just summarized the whole issue about it... it's a really bad user experience compared to the desktop mode of creation! Can't you see it? 🤷‍♀️ There's no reasons to remove users inputs for a song when they click on create button, and force them to wait for a song to generate, open a sub-menu, and click/tap reuse style. Knowing that 3/4 of the songs Suno generate are filled with audio bugs, noises, not matching the requested style, with badly prononced words, using the wrong genre for the vocals, etc, it makes it plain and simple unusable for anyone using Suno for serious projects who have to do hundreds of iterations to obtain the song they really want. The app sadly is an app for casuals to play around for 5 minutes, and not for any paying users. And this issue has been also rampant on mobile in the browser version. I'm really tired to have to use desktop mode on mobile to generate, and that Suno team is doing absolutly nothing about this messy bad UX practice, while numerous users keep reporting it!

errant ice
#

And the foundations for creating are already messy with this create button issue 🤷‍♀️ So your solution is to build on top of messy foundations?
I don't see why I would stop using Suno, while I'm enjoying making songs with it... I'm fine with the AI being a work in progress, as it's something new they're building and innovating on... but I'm not with bad UX practices that are well documented, easy to fix, and represent more a wrong vision of their own product from Suno team, as they think that in one generation you get a perfect song to share with the community. In this case it's perfectly fine to erase users lyrics and style inputs... but it's not the case, at all, not with 3.5, and even less with v4, as hundreds of generations are needed to obtain a good song that you can either publish in the community or on music platforms!

And nice to erase your original message, to then reply to mine mockingly while the original context of your message is missing 😵‍💫

errant ice
#

Knock, knock! Is there someone on this Discord from Suno team reading our messages ? Asking to know if it's worth it to even put feedbacks here, seeing this kind of promo message is not even moderated in more than 24h 🤷‍♀️

empty acorn
#

I am not able to get any kind of prompt to getnerate an I have plenty of my credits left, and paid subscription ❤️

rotund egret
#

I can't add pfp in app

rotund egret
#

W

swift thistleBOT
#

✅ Warning logged for lourdes0555. I couldn't DM them. || This is a channel for reporting bugs on the Android app, not for promoting your music. Please use #🐣┃suno-showcase for this, @magic briar.

swift thistleBOT
#

✅ Warning logged for sks06782. I couldn't DM them. || This is a channel for reporting bugs on the Android app, not for promoting your music. Please use #🐣┃suno-showcase for this.

pure lance
#

I am not very good at English, so I apologize if my writing is strange.

I have been using the Pro plan of the Suno AI app on Android, and I was creating songs using the Pro features on the browser version of Suno AI with the same account.

However, on the day of the update, my credits did not increase, so I decided to cancel my subscription once.

After that, when I re-subscribed to the Pro plan, my credits increased, but while the app version shows that the Pro plan is active, the browser version shows that the basic plan is active.

As a result, I am unable to use the Pro features at all. I have been waiting for a response from the support center for three days, but I have not received anything, so I am currently unable to create anything.

I was in the process of creating a birthday song for a friend, and I am very sad and anxious about whether I will meet the deadline. Is there any solution? 🥲︎

fallen gull
#

I was notified of the renewal for the next month on Google Play since January 24th, but the Suno app still says I haven't upgraded to the Pro plan. Why is that?

winged rune
# fallen gull I was notified of the renewal for the next month on Google Play since January 24...

I also subscribed via Google Play. It won't allow me to purchase credits or change billing information on thier site, and you can't buy credits in the app. I was worried that something would go wrong with the renewal process after experiencing the mentioned issues, and I guess the issue you have with the renewal process just proves that. I contacted support a while ago, but they don't seem to respond.

fallen gull
sterile gulch
pure lance
remote ivy
remote ivy
pure lance
fervent torrent
#

Hi there,
For some reason my Suno account is showing that I have full credits for the month and that my billing goes until the 24th of February. However, I haven't paid.

My billing ended on the 24th of January. I didn't have enough in there for the direct debit. So after my few days of work I have now come in to make payment and it kept declining. Yet in my account it's showing that I have full credits and it ends in February.

It's also showing that I have my 10 free credits a day which would be correct as I'm not subscribed fully this month but it's saying I am and declining my payment so I'm thinking something is majorly wrong here.

remote ivy
bitter haven
#

@remote ivy Dear Suno AI Support Team,

I hope you’re doing well. I am reaching out regarding an issue with my Premier Plan subscription. Today, I was charged €33, but I did not receive the corresponding credits.

Could you please check my account and resolve this issue? I would appreciate your assistance in ensuring that I receive the credits I paid for.

Looking forward to your response. Thank you in advance for your help!

Best regards,
HOLYAI

remote ivy
bitter haven
#

@remote ivy done Mate

open ore
#

Previously created albums from tracks by one author do not pull the picture into the cover window. There are several such albums.

#

@admin

bitter haven
#

Dear Mike,

I am reaching out again with an urgent issue regarding my Suno AI Premier Plan subscription.

After resubscribing, I have now been charged three times (€33.99 each), yet my plan has been downgraded to Basic. Even though I have 10,000 coins, I am unable to produce any more songs.

I kindly request immediate action on my ticket, as I am losing a significant number of subscribers on my channels due to this issue. I have no idea what is causing the problem, but I cannot afford to lose this much money for nothing.

Please prioritize this matter and resolve it as soon as possible. I appreciate your quick response and assistance.

Best regards,
HOLYAI

winged rune
maiden creek
#

Neither i just purchased pro, running out of credit, but u cant buy more 😦

bitter shard
#

I also lost purchased credits , it says I have 2000 waiting but I see nothing in my account to use

bitter haven
#

Mike sayd its a Problem with the Payment Method (google play store) they workin on it, i waiting also since days to keep going create songs @bitter shard

woeful siren
#

Hi suddenly my app bug. When I want generate a music my app bug and don't process. It's was fonctionning good untile yesterday. The problem persist even after reinstall

bitter haven
#

@woeful siren hold on, the Mods allready fixin the problem

pure lance
#

サポートの皆さんこんにちは
毎日ご苦労さまです🙇🏻
私はAndroidアプリ版から
１ヶ月のProプランを、定期購入していて
更新日に更新されない為
1度解約、そして再度、定期購入した所
クレジットは増えましたが
basicに落とされ、サポートチームの皆さんに
DMを送りましたが、返事を待って10日経ちました。
何が起こっているのか、自分なりに
discordの皆さんのやりとりを
英語を翻訳して、情報を集めている状態です。
情報を集めれば集める程に、不安で仕方ありません。
後どのくらい待てばいいのでしょうか？
数週間、数ヶ月でしょうか？

同じような問題を抱える人達の為にも
この問題について
どのくらい待てばいいのか
解決に向けて、動いてる様子などの
アナウンスは出来ないのでしょうか？
それだけでも、順番を待つ人達の
不安や怒りは多少なりに抑えられるはずです。
サポートチームへの同じ人からの
問い合わせのメールも減ると思うのですが…。

私はSunoに出会い、素敵な体験をさせて貰い
音楽の楽しさを知り、その繋がりで
友人も増えました。
私はSunoが大好きで、皆さんにも感謝しています。
だからこそ、今この状況が悲しくて心配でもあります。

大変だとは思いますが、頑張って下さい。
応援しております🙏
長々とした文章、失礼致しました。

Hello everyone in support,

Thank you for your hard work every day. 🙇🏻

I have a one-month Pro plan that I subscribed to through the Android app. However, on the renewal date, it did not renew. So, I canceled it once and then re-subscribed. While my credits increased, I was downgraded to the basic plan. I sent a DM to the support team, but it has been 10 days without a response.

I am trying to understand what is happening by translating the conversations of others in Discord and gathering information. The more information I collect, the more anxious I become.

How much longer should I wait? Is it weeks or months?

For those who are facing similar issues, is there any way to announce how long we should wait for a resolution or if any progress is being made? Just that alone could help alleviate some of the anxiety and anger of those waiting in line. It might also reduce the number of inquiries from the same people to the support team.

I discovered Suno and have had a wonderful experience, learning the joy of music and making new friends through it. I love Suno and am grateful to all of you. That’s why I feel sad and worried about the current situation.

I know it must be tough, but please keep up the good work. I am cheering for you. 🙏

I apologize for the lengthy message.

「"I'm using a translation tool, so I apologize if there are any words that may cause misunderstandings. 」

winged rune
# bitter haven <@190749733545836545> hold on, the Mods allready fixin the problem

They don't seem to reply to anyone. It's a shame. I really like Suno, and I think it's an amazing tool. However, the lack of support and customer service is a very great concern. I contacted customer support a while ago now, and I have yet to still receive a response from them. After reading other users experiences in regards to the renewal process and the issues they have been experiencing, I'm gonna have to cancel my subscription because I don't know if it's gonna work like it should, and customer service ain't responding.

bitter haven
winged rune
bitter haven
#

@winged rune yeah and i say i agree with you, couze they dont change anything if you dow load Discord only for Support

pure lance
#

I received a reply from the Suno support team.

Thank you for your time, especially during this busy period. 🙇‍♂️

I would like to share this for those who are facing the same issue.

Also, since I don't know when I will receive a response again, and due to my lack of understanding, I have some questions that I would like to include.

Hello,

We apologize for the delayed response.

Currently, we are receiving a very high volume of emails, and we understand the issues regarding your account.

Upon checking, we found that your subscription has expired. The credits displayed in your account reflect the allocation for next month.

You can either cancel or renew your subscription, at which point you will be able to use all available credits.

If you have any further questions or need assistance, please feel free to reach out or visit the Suno Help Center.

Thank you.

What I thought after reading this is

Before the update happens,

if I cancel my subscription and then subscribe again,

the expiration date of the previous subscription will still be valid,

and the rights to the Pro features will not be renewed.

It will only result in adding credits for purchase.

To use the Pro features,

I would have to cancel again,

pay the fee,

and then subscribe again to be able to use it.

Is that correct?

If I am mistaken due to my ignorance,

I apologize. 🥲

pure lance
pure lance
#

"If I cancel my current subscription and then pay again to subscribe, will the 2500 credits I currently have be added, resulting in a total of 5000 credits, and will the Pro features be restored and usable? I'm also worried about the possibility of not being able to use it, so I would appreciate it if the support team could let me know. 🙇‍♀️"

bitter haven
#

@pure lance dont do anything if you do with google pay or paypal. Or otherwise u got the same problem like we all

pure lance
bitter haven
#

@pure lance thank you mate bangercat

pure lance
#

I apologize for repeatedly reaching out 🙇‍♀️

After rereading the response from Suno support and thinking it over, I wonder if it means that I should cancel my current subscription and then repurchase (restore) it? If that's the case, there wouldn't be any charges, right? I'm really sorry for my ignorance 💦

However, when I tried that earlier, the slightly reduced credits were restored, but I still cannot use the Pro features at all. I feel like there's nothing more I can do on my own.

Since I don't have the energy to wait for a long time for a response from Suno support, I would like to ask: does this mean that my subscription will not function at all for the rest of this month, and I will only be able to use the basic plan with 2500 credits? And does it also mean that the rights to the works I have generated so far remain with the free plan and are not mine?

I understand that everyone at support is busy, but I look forward to your reply.

grizzled dome
#

I am unable to generate songs due to "Create failed due to an internal error..." Might be related to pausing my membership.

ocean flax
#

to buggy.
takes an hour to do simple tasks.
lag

storm karma
#

The Android version of the app won't display more than 50 songs in a playlist. The iOS version doesn't seem to have this same issue.

brazen juniper
grizzled dome
limber girder
#

a useless app!

bitter haven
#

Yeah to me too qaiting since over 7 Days and lost 2x Premier Plan 33.99 € for nothing!

open ore
#

in the notification on android the viewed notification is not reset. the artist posted his work, I received a notification, looked through it, did not see a notification that the person posted his work. after some time. I received a notification again. only in the browser on the phone I was able to see the correct reason for the notification.

winged rune
#

For those experiencing renewal errors via Google Play etc, is it just noy giving you the credits and the money is taken out at the time of renewal? My renewal is set for the 13th. Should I just cancel? Will it even cancel?

south fog
#

I Purchased and my credits went back to 2500... But, It Cut Off My Pro!? I checked and it shows I paid but under a different email I have, Yet it still refilled my main account.

I need help!? I'm paying for something I'm not able to use. I'd love help on this please as soon as you can if possible. 🙏🏽

#

Is there a code I can get connect these together?

pure lance
#

I have been struggling with a subscription issue for half a month. Because I love Suno so much, I have been gathering information and trying different things to resolve it, but it has only taken a lot of effort and time, and I am getting tired.

It might be due to my lack of knowledge, but is it normal to lose eligibility for the Pro plan even if I pause the subscription instead of canceling it on Google Play?
Can someone please let me know?

I apologize if there are any unintended words as I am using a translation tool.🙇‍♂️

brisk nimbus
#

Hi everybody. almost a month ago I purchased the pro plan but the quality of v4 fell to the v3 quality. I tried to reach technical support but of course they wont reply. what do I do?

pure dust
#

I have a playlist with 62 tracks on it currently - on the android app this only displays 50 of the 62 and does not have any way to see the remaining 12 tracks or play them.

bitter haven
#

🚮🚮🚮🚮🚮🚮🚮🚮🚮
Hey everyone,

I’ve been holding back for nearly two weeks now, hoping for a solution, but this is getting beyond frustrating. I paid twice (2x €33.99), yet I still can’t create a single song. Meanwhile, support remains completely silent, ignoring tickets and emails – but somehow, they still have time to post new announcements. Seriously, what kind of "professional service" is this?

You launch an app, allow payments through Google Play Store, but when an issue arises, there’s zero effort to fix it? People are paying for a service they can’t even use. I’ve invested time and money into this, even started a YouTube channel around it, but now I’m stuck losing subscribers because I can’t create new songs.

How is this acceptable? How long are we supposed to wait while getting ignored? At least acknowledge the issue and give us an update instead of pretending everything is fine.

Does anyone else here have the same issue? This needs to be addressed ASAP!

prime galleon
tawdry niche
#

So Ive been stuck the past few days dealing with this
Bug
"Create Error

Create failed due to an internal error. Please wait a few seconds and try again.*

On the app so I go to the web browser and I can't create music there either... It's been there happening the past few days and figured it was a server thing and would be fixed .. this is like 4 days in now. And I can't create music at all on the app or website 😑

carmine fern
#

it has lasted for few months

#

I've sent an email but nobody replied

open ore
#

@admins after losing connection to the Internet, the application does not restore the connection, which is why you have to completely restart the application, see what you can do about it

winged rune
#

They don't reply to emails. I sent mine like weeks ago. Nothing, and that was to the billing department. Suno is great software, but sadly, the lack of customer service is just terrible. I don't want to cancel my subscription, but what other choice do I have when there is no customer service.

neat shuttle
#

"Hello, I have made the payment, but the credit hasn't been credited. Could you please check it for me?"

surreal perch
#

I have not been able to access my profile in the Suno app for days because those three dots have suddenly disappeared. I've already checked to see if there's another way to access the profile to pay for a sub, but no, there isn't and some people don't have the luxury or means of having a credit card. I already sent an email addressing this issue days ago but no response yet, that's what I call "great" customer support, I guess it's time to look for an alternative if they don't change the way they treat their customers.

ionic marten
#

Anyone else have on the app that it randomly (more than often) doesn't bother showing the lyrics?

hoary robin
ionic marten
#

So, yes.

solemn geode
#

@tawdry niche I've been having the same error. I wrote to them days ago and they said their team would look into it but no response yet.

tawdry niche
#

Yea like I use the free end just to get cool music to enjoy. But it's like dang man. Can't make more 😞

elder parcel
#

Bug (since I can remember) for Android Phone, Normal mode (not desktop)

I remembered I don't like looking at my "Like" list as they aren't numbered, but here's the thing it does as well that keeps me from using much.

Of 2300 liked songs, I can scroll down the Like Playlist, maybe 300 hundred (loading more every 50 or so), but if i scroll more to a spot, it will spin a bit, flash backwards about a third way through the list, then flash back again to a specific spot of songs and I have to start scrolling again from that point again. As if it won't let me scroll past a point as well as portals me back to a halfway point if I try -- again and again. I've always had that issue, so I just use library "like" button and scroll page by page.

Just add to the list. Thanks.

elder parcel
#

Edit: Bug appears to be for ANY recent files moved to trash /after testing a few new made outputs.

Bug for Android or System: New issue or protocol change. Re: STEMS / Attempt to perm. delete stems gives notice of "personas" attached.

Stems cant be deleted permanently. "simple" songs somehow can't be deleted for Suno errors they are associated with personas.
Tested:
• Ran 1 custom-off song using two-word prompt.
• Split to stems and moved stems to trash.
• Tried Perm. Deleting stems from trash, getting notice they cannot due to "assoc. with personas."
• Moved old song stem of Oct 2024 to trash. Perm. Delete of old stems, no issue.

hoary robin
#

So I found an issue, I've been having a problem were I "remove" (delete) a song and it doesn't go away, I have to restart the entire app to get it to disappear...it's awkward, and I don't want to have to keep restarting my app to get rid of a song

winged rune
#

Well, my renewal happened today. Fortunately, it went through and I got my credits, and they work. However, still can't purchase credits through the site.

upper crane
#

Cant use android apk when i dont use google services

haughty cloak
upper crane
haughty cloak
shy light
#

It's been 6 days since I can't generate songs. I get a "It's a fake app" message in all generations. Still waiting for help. Instrumental music works!

swift thistleBOT
#

✅ Warning logged for prime_badger_37454. I couldn't DM them. || Please do not post multiple messages. This is considered spammin. @shy light

shy light
#

This is how you treat paying customers. If the problem was fixed days ago, I wouldn't be asking for help. I'm reporting you Woodhouse.

#

@swift thistle Reported for harassment

#

✅ Warning logged for Woodhouse. || Please do not harass others. This is considered spammin. @shy light

arctic mango
#

greetings small bug, now i cant remove the bad tracks, when i tap delete they simply remain there

dim crane
#

I have a Pixel 8 and when I use Bluetooth (doesn't matter what the device is) I get up to a minute of static, noise, audio cutting in and out, music speeding up and slowing down and then suddenly it just stops. Only happens when I open Chrome or any browser.

#

I mean "stop" as in the music starts playing normally.

tawdry niche
stoic jasper
stoic jasper
#

Hi

#

Pls team of suno

#

Pls read this

#

Whenever I use custom it always says there's too many jobs running even tho no other songs are generating but when I use the description one it works perfectly fine ?? 😓😓

thorn shard
#

I'm posting this bug here too because it's happening both on the app and in browser:

This is the 5th day in a row now that my daily credits aren't refilling and it's starting to feel like this is intentional somehow.

I got a few "prompt flagged for moderation" messages before I ran out of credit, could the moderators have frozen my daily credit replenishment because of this..?

open ore
#

nification does not work. there were many notifications during the week. but they are not displayed in the application. there is only an active bell.

lavish wedge
#

Not getting the option to download, despite having a pro sub.

tardy kernel
#

Can't listen or open the songs

blissful bear
low thistle
valid kiln
#

I'm also using the website on my phone

tardy kernel
valid kiln
#

Sooo, are they undergoing maintenance or something? Or do we all think that something is up?

haughty cloak
#

Having API issues

edgy pine
#

Cant generate songs for a few days now. Always tells me "Create Error Failed due to Internal error"

#

With 3.5 and 4

haughty cloak
#

APIs are having problemes today...

prime galleon
#

REMOVE doesn't work. Just one file is removed, after no more files.

wide wolf
#

I lost 3.500 credits with suno. In year using the site, with 1.000 song, i never see one model with the same prompts equal other songs in the equal version with this bug. I tried a lot, and Nothing. And the suport dentro answer- me in the email, in very sad, because i was working with my álbum and now i lost my all créditos, i bougght 10.000 per month

haughty cloak
wide wolf
#

Not today, i send message using e-mail in last Friday, and nobody anwser me, my problem start before this

violet oyster
#

Bug 1: My profile page doesn't show all of my public songs. I tend to just go to my profile to see all of my public songs, but not all are displayed on Android. They are, on the web version.

Bug 2: The little pill that houses your credits gets cut off with 5-digit credits (tries to show the fifth digit below, on a separate line).

Bug 3: Now Playing UI in dark mode is very difficult to read/see. The panel is light gray with white text.

turbid mirage
#

logged in this morning on the phone app to find everything gone, clothing room gems and gold plus my avatar was the default avatar.

fleet nova
#

Bug : I was deleting a song that i don't need but instead my public song got deleted.

Platform: Android, OS: Android 15, Device: Pixel 7

finite basin
#

is it normal that you only have 50 credits at the beginning of the new monthly bill? this is my second month with premier plan. the amount was debited and my old credits are gone.

rugged shore
haughty cloak
#

Unused monthly do NOT roll over. You use or loose

#

But you get 50 credits a day above your monthly

fallen agate
elder parcel
#

Just to mention, since the UI update, I can't see the bottom area below the spectragram. If i set display settings to as small possible, now the suno layout zooms even larger than doing nothing.

Android Fold 5

blissful bear
#

My personas page is now my listening history when clicking the personas tab - have to manually type into web address to access personas

Edit: this is mobile android, not the app - maybe in wrong channel

gaunt lagoon
#

I've been having a issue just the past couple of days with Upload Audio. I have a lot of original tracks that I make in FL Studio that I've been touching up with Suno, but lately when I try to Upload Audio tracks that weren't made in Suno and very specific tracks are greyed out. I saw like three tracks not Suno which were selectable and hundreds of tracks in my library I can't use.

rough tapir
gaunt lagoon
rough tapir
gaunt lagoon
#

Yeah same here with the app; as far as the website are you trying via laptop or smartphone?

rough tapir
gaunt lagoon
# rough tapir Smartphone.

In that case, I definitely think it's a error with how Suno is reading audio files on Android. What type of phone do you have? I know myself I have a Samsung A32. Just trying to gauge if it's a Samsung-exclusive issue or if it's happening across all the infrastructure in general. In any case I really hope it gets resolved soon. I can use my laptop but it was hella convenient to be able to lab my tracks on Suno on the road or during my lunch break.

rough tapir
smoky flower
fallen agate
quasi radish
#

Does anyone know how to fix this bug:
"Create failed due to an internal error. Please wait a few seconds and try again."

dark merlin
#

I have the same Problem for hours:/ i did refresh and everything it wont work

rugged heron
#

Hey Guys i have a Problem since 1 week everytime when i remastered a v 3,5 version song to a v 4 version song the audios are only 2 second how can i fix that?

rancid delta
#

I even reinstalled it but it still won't work out..

tawdry niche
ebon mica
#

Hello! Anyone has any idea why when I press create song on the android app, nothing happens? No song is created but I lose my song credits. Been an hour and tried creating a song twice. It was at 20x free songs, now it's at 16 with nothing to show for it.

gusty surge
#

Newcomers arrive

thorny sleet
# tawdry niche Been having it since like January. I emailed support and haven't heard anything ...

I've got this too. Every time I try on android app or browser it says one of two messages: "Create Error Failed due to Internal error. Try again in a few seconds..." Or something along the lines of "Too many jobs are being processed please wait or upgrade" but I'm not processing any other songs and I'm not losing credits and not able to make any songs. It's frustrating as it's just unusable. I was considering subscribing but this is a turn off as if this will happen after paying money then I'd be pretty mad

twin nebula
distant orbit
#

Try to login with Google And it takes me back to the login screen.

languid turtle
#

there is a bug where on the android app, you cant publish one of the songs that you make, like one of them 2 songs that gets generated

sage sandal
#

Hey can anyone help me. I don't find any options to download the song I created in mobile app

worn gulch
sage sandal
olive salmon
#

Hey there, i cant change in my Profile the @ ..... the default is always available

#

i cant change to my own one

prime galleon
wooden raft
#

I don't see my followers number, played number in my Account. Its not really a bug, I think it's a less

tender gazelle
#

can't generate new songs since february 26.
Create failed due to an internal error. Please waita few seconds and try again. on app and website

nova dune
#

Help,I try to generate a song and suno says "You've reached the maximum number of songs you can create simultaneously. Upgrade your plan to generate more songs at the same time and unleash your creativity without limits." when I didn't use any of my credit,since I have to credit,I should be able to create 10 songs,right? Well suno says that I used all of it

nova dune
quiet gyro
#

I can't log in. It says "resource Forbidden" when I tap on microsoft for email log in on cell phone internet and the app doesn't do anything when I tap on the microsoft option. This means Suno.com is dead on my phone.

sterile gulch
languid turtle
#

The lyrics in the android thing the lyrics on a song the menu, the lyrics are repeating themselves

rare cradle
vale blade
#

I've been having this problem for a while now... When I go to listen to a song, on a song, it's lyrics don't show up anymore?

tender gazelle
sterile gulch
tender gazelle
mortal charm
#

Cant login anaywhay. Tried all the modis have told me.

proven verge
#

I'm noticing that many people are having the same problem as me: I don't receive the unique code to log in with my cell phone, I'm a pro subscriber, and I can't get a response from Suno support.

tribal carbon
#

Can't change the username

#

I am on Android version 9 btw

elder parcel
# tribal carbon Can't change the username

To avoid my making assumptions, you're saying you clicked your avatar, clicked Edit Profile and scrolled down to Display name and Handle, and it is not able to be changed?

Or are you talking about logging in with your authenticator username, typically an email (which is an authenticator issue, not Suno)?

And you should mention whether using the Android Suno APP or using a browser in Android.

winged mantle
#

There's lots of bug in android and lack features lol

pure lance
#

Dear @Mike B

I hope this message finds you well.

I apologize for the repeated inconvenience.

I am quite confused and anxious as the deadline regarding the subscription invoice and reset is approaching.

I understand you must be busy, but I would greatly appreciate your reply.

I sent a direct message a week ago. 🙇‍♂️

(I apologize if there are any uncomfortable phrases, as I am using a translation app)

languid turtle
lunar patrol
#

I was using suno on android then logged into desktop version but subscription was gone and id was changed. The android still showed correct info. I logged out and back in on android, now it shows same info as desktop. I know my @ username but how do I use that to login?

lament wren
#

this is a repost for Stephenl4752 — Today at 5:34 PM
Hey guys, I don’t know if any of the developers are in this channel but I thought I would just bring up an accessibility issue from a blind user. First and foremost, I use VoiceOver on the iPhone, now the accessibility on the PC works just fine however when using Suno from the browser of the iPhone, it won’t let me play any of my tracks. The thing that’s automatically selected when going to tap on a song is the feedback button apparently. Not gonna lie, not a big fan of the iOS app so I like to use it in Safari on the iPhone. Is there a way to fix that at all?
[5:37 PM]
Also, if this is the wrong channel for that question, feel free to yell at me lol.

carmine stratus
#

I'm not able to play any song on my android with the app or the browser

carmine stratus
#

it got back, now I can. Dunno what happened

amber tinsel
#

I really need help i can not login anymore to the account i pay for.
All my songs are gone at the moment.
I tried everything, contacting here, Instagram Private, comment, Email.
I really need the access back to my account i still pay for it.
When i try to log in it creates a new empty account and my account with all my songs does not get connected to my email or my mobile phone

Please help

regal seal
#

Alright so, i was requested to move this situation to here

Basically, i can't login into my account on mobile, since each time i try to login using my Google account, it keeps taking me back to that login/welcome thing

I did try reinstall the app, but the problems still persists
If anyone could help me in this situation, it would be more than appreciated

short fiber
#

When using the app on Android, opening/using suno in my browser will make it look like I have 0 credits in the app.

snow shuttle
#

hey everyone! what command (Style of Music) should I enter to have children's vocals? I would like to create rock/metal but have children sing?

manic relic
elder parcel
tardy quiver
#

Hi, I’m having trouble generating new songs. I have credits available, but for some reason, when I click "Create", nothing happens. Is anyone else experiencing this issue?

thin fox
plucky dagger
#

Songs downloading are in mp4 now?

tall wing
#

Using chrome browser on android mobile device suno.com

When I click the WAV download it downloads the MP4 video.

fickle oar
#

It's not possible to fix the lyrics of Bengali songs, add Bengali language and fix the male and female voices.

open ore
#

Suno crash again and again and again.....

snow shuttle
next topaz
#

What would be the reason I do not have an option to download my songs? I am a paying subscriber.

north abyss
#

Does anyone know why the suno app isn't working cause I'm not able to login or anything i would like someone to give me tips or if the app is down

harsh ingot
pure lance
#

Dear @Mike B,

I hope this message finds you well. I apologize for bothering you during your busy time.

The issue with the subscription that you helped me with last time has not been resolved, and currently, more than half of my credits are unusable. I’m really sorry to trouble you again, but I would greatly appreciate it if you could check your DMs.

Thank you very much🙏

sly heart
next topaz
#

I just heard back from the company and apparently it is not an option on the app. You have to go to the website and you can do it from there. I'm going to go check it out now.

manic plinth
cedar herald
#

Hello..... Can someone please help me.

I'm using SUNO from last month. This is 2nd month and I paid for this month (auto deducted) but didn't recieved the credits. I paid it on 26 March 2025 and my billing date is 28 March 2025. And I'm still waiting for my credits🥲
Someone please help.

dreamy swan
#

Everytime I press create the song don't pop up

#

And the create button keep loading

chilly musk
summer zenith
#

All of my .wav downloads are saving as .mp4.... The file names include the .wav, but then will treat that as part of the file name, not the extension. So I end up with something like "Song Name .wav (2).mp4"
It's been like this for a few days. Chrome browser on Android 15.

sterile gulch
summer zenith
# sterile gulch Try Firefox.

Firefox has too many extra clicks to download the files. I hate the way the browsers do downloads, usually it's just keeping the notification on the screen too long, but Firefox makes me actually click the X to close it, and has an extra Download confirmation button to click...
And using Firefox doesn't change the recent new problem in Chrome.

sterile gulch
#

I'm just saying if it works without issue in Firefox, use that. Chrome breaks stuff constantly for me it's the reason why I use Firefox in the first place.

summer zenith
hardy nest
#

Today there's an issue downloading WAV files. It seems to be downloading them as video files instead of music which is usually indicative of a software issue as it's confusing formats. I'm using android to access the Suno website. NOT the Suno app. Please look into this!

hardy nest
#

I was told in the "technical-discussion" thread that this was a new issue and being worked on so shut up and use Firefox. Clearly that's not the case as this has been ongoing now for 3+ days. No I'm not installing the Firefox browser on my Android. Please just fix the issue which is 100% software related on the Suno side.

#

It's not like we're trying to access a free website and trying different browsers. This is a service we pay for. We are owed the efforts of resolving the problem in a timely manner

remote ivy
hardy nest
#

It's fixed!

#

Thank you for reaching out. I appreciate that. It wasn't a great experience on the technical discussion thread so in the future I'll just post issues here.

#

Thanks again

topaz surge
#

Subject: Issue with Female Voice Generation – Wasted 400 Credits

Dear Suno Support Team,

I have been using Suno AI and spent 400+ credits to generate music with a female voice. However, despite explicitly specifying "female voice," "female vocal," and even excluding male-related terms, the results were almost always male vocals. This is extremely frustrating because I did not get what I paid for, and the generated tracks were completely different from my request.

If this is a known issue, I would appreciate a resolution or at least a refund/credit compensation so I can retry with a proper female voice. Please address this issue as soon as possible.

Looking forward to your response.

Best regards,
[real_anggara_bayu]

elder parcel
elder parcel
ocean adder
#

I guess my question is, well first, they have a great product, an unbelievable great and miraculous product, but why does their customer service sucks so bad?

feral minnow
languid turtle
#

Lyrics not showing up in the view

chilly musk
safe reef
#

It doesnt warn you if the verses are flagged as inapropiate or copyrighted, instead it says there was an internal server error

feral minnow
chilly musk
elder parcel
chilly musk
tall thicket
#

Hey friends, does anyone know why my subscription status isn't synchronized on my PC and remains on free?

north abyss
#

Is anyone having issues logging into Suno App i can't need some one to tell me if any fixes or anything

fervent sand
prime locust
#

I got a problem my dudes, im trying to extend a song after 7 seconds, but every extend keeps giving me credit refunds.

#

i had issues logging in, kept routing me to discord

#

but after the 20th try, i got into suno

peak jacinth
#

I've noticed that the displayed lyrics in one of my songs drop random words, apparently to make each lyric fit in a single line visually.

#

Oh, I can't post images in here? Makes it kinda hard to report this.

#

First chorus: "The heartbeat of the cosmos hums" - in Android, it reads "The heartbeat of the hums". Second verse: "Nebulas bloom where shadows dance" - in the app, "bloom where shadows dance" (missing Nebulas at the beginning).

Both of these lines are fine in the browser.

#

Clearing the app cache and restarting it did not fix the issue.

hollow herald
#

Hello everyone!
I'm here for some help.
Can anyone help me 😭

fading spindle
#

Every time I go to the song editor it drains all of my credits

elder parcel
elder parcel
lusty kernel
#

i have a bug/problem one of the download options is just perma greyed out on one of the songs but on another it works help?

surreal wagon
#

I tried installing android application several times, and always removed it and returned to browser version, because it's impossible to sort the lists by time, last first. Suno support does not respond. Isn't it a problem for other users?

pure lance
#

I have received assistance from Mike B multiple times regarding my subscription issue.

(Thank you for your help despite your busy schedule.)

However, unfortunately, the advice I received last time did not lead to a resolution.

I encountered an unexpected problem with the subscription billing, and my 1940 credits for the Pro plan have disappeared.

I also reached out to billing@suno.com, but I have not received a response from either source, and it has been almost a month.

I understand that you are busy, so I have been patiently waiting, but I am starting to feel anxious.

I have already given up on compensation, but I am concerned that if I purchase a new subscription, I might encounter the same issues again.

If problems arise, I wonder if my voice will be heard. This uncertainty is preventing me from making a new purchase.

Is there anyone from Suno who can assist me?

I feel bad for reaching out multiple times, but I sincerely ask for your help.

(Please excuse any uncomfortable wording, as I am using a translation app to convert my Japanese into English.)

clear marlin
#

pleas help i vant download

west hinge
#

To anyone reading this, please let me know if there is a way to contact the Suno billing team within Discord.

@hukusuke
To hukusuke
How long did it take for the first reply from the billing team?

My situation is a little different, but I am also having problems with subscriptions.
It has only been a few hours since I sent it, but the only reply I have received from Billing@suno.com is a standard response.

I have a one-year Premier contract and the recurring purchase was made through Stripe.
This purchase was blocked due to past issues with the card company.
When I tried again after unblocking it, I found that the billing amount data had not been received by the card company.
While gathering information on Discord, I discovered /Billing.
I checked the contents and realized that it was being rejected by Stripe.
It said that if Stripe is rejecting it, you can pay with Google pay in the Android App.
However, I could not find a transition to pay with Google pay within the app. I was able to select Google pay via Stripe, but it was obviously invalid since it was rejected by Stripe in the first place. When I selected it, it showed $0 USD.

When I checked the Stripe contract, it said that I needed to have Billing@suno.com handle a different remittance method.

I sent the billing team several emails, but there was no response.

My situation: 1 year premium contract → 1 year later → contract automatically renewed → email from Stripe saying payment couldn't be made → card company blocked → unblocked → applied again to Stripe → rejected by Stripe → displayed as premium plan, but unable to use Suno. → searched for Google pay in Android Apps → not there!

Seeing how the billing team responded to you, I honestly feel nothing but despair.

Should I cancel my subscription and try again?

#

日本語版
これを見ている方へ
Discord内でSunoのBillingチームと連絡を取る方法などあれば教えてください。

fukusukeさんへ
最初のBillingチームからの返信はどのくらいで返ってきましたか？

事情は少し違いますが、私も定期購読絡みの問題を抱えています。
まだ送付して数時間ですが、Billing@suno.comからの返信は定型文の返信しかありません。

1年のプレミア契約をしていて、継続購入がStripeから行われました。
この購入はカード会社側の過去のトラブルにより、ブロックされていました。
ブロック解除後に試したところ、カード会社に請求金額のデータが届いていない事が分かりました。
Discordで情報を集めていたところ、/Billingを発見しました。
内容を確認し、Stripeで弾かれていると察しました。
Stripeに弾���れている場合、Android App内のGoogle payで支払えばいいと書かれていました。
しかしながら、Google payで支払うための遷移はアプリ内に見つかりませんでした。Stripe経由のGoogle payは選択できましたが、そもそもStripeで弾かれているのだから当然無効です。選択してみると、＄0 USDの表示でした。

Stripe側の契約書を確認すると、別の送金方法をBilling@suno.comに対応してもらう必要があると記載があります。
Billingチームに数回メールを送付してみましたが、反応はありませんでした。

私の状態:1年プレミア契約→1年後→自動で契約更新→Stripeより支払いができないメール→カード会社がブロックしていた→ブロック解除→再度Stripeで申請→Stripe側で弾かれている→表示上はプレミアプランだが、Sunoを利用できない。→Android Apps内のGoogle payを探す→ないじゃねーか！

Billingチームのあなたへの対応を見ると、正直絶望しか感じていません。
サブスクを解除して、もう一度サブスクしてみたほうがいいのだろうか？

pure lance
west hinge
west hinge
#

/billing

swift thistleBOT
#
SUNO BILLING HELP

For billing/payment issues, email: billing@suno.com

Include:

  • Your Suno @handle
  • Description of the issue
  • Transaction ID(s) or payment receipt(s)

Before mailing:

  • Check if your card was charged
  • Verify funds were available
  • If Stripe rejected your card, try using the iOS or Android app to pay via Apple/Google Pay.

Do not send non-financial issues to this address — it may delay your response.

west hinge
#

The payment for the one-year contract was rejected by Stripe, but it seems that the subscription contract is still in place.

On the subscription screen on the Android App screen, the Premier Plan is listed as the Active plan. However, it cannot be used. When you transition to the subscription screen, a browser screen appears asking you to update your billing.

Browser display: "We were unable to process your recent subscription renewal.

In order to keep creating, please update your billing information and retry payment."

Even if I cancel this premium contract, it seems that I will still have a one-year contract. Even though I can't use it. Even though I can't use any of the premium features.

At the very least, I would like to be able to cancel it for free.

If Stripe payment is rejected, you are forced to sign a contract that you cannot pay for, you cannot use Google pay, and the browser screen only appears.

Since I had to use it for various reasons, I charged for January with a separate account and tried logging in with my Google account. I was able to pay with Google pay.

Is it impossible to use Google pay when logging in via Discord on the Android app, or is it because the processing with Stripe has not been completed that you are redirected to the browser?

That's all from the scene.

elder parcel
#

Both movement and (scrolling) lyrics not showing in "short vid" songs (clicking in the " now in motion" list) on Android app, where there was before. No lyrics and the artwork is static. Not sure if that's intended or not.

I found , if scrolling up or down, lyrics eventually show up.

tired root
#

Hello. Android app related: i can't make a V4 remaster of some specific songs. I click the button and it does nothing, but if I try with some other songs, it works. why? thanks.

young iris
#

There's no option to download your songs to your phone?

young iris
upbeat whale
#

I paid for the Pro versión, but it deactivated the V4 and says I don't have enough credits but I had all of them. Does anybody knows how to fix this? I feel like I was just scammed.

tidal monolith
maiden tendon
#

My visuals and song details are wonky. I was experimenting with different usernames when I created this song and I had a more anime style song art applied, I've since updated my song art and username but the link I posted for this song on Discord in the Showcase is showing no lyrics, old artwork, and old username. Is this something that might get fixed with time or is it just because that's the first song art I uploaded and now it's permanent? Just didn't know if there was a way to fix this on my end if I could, I know I'll just have to keep this in mind for future songs if not. My current handle is @MythEngine and the song example is Echoes. I have a total of six songs that will probably all have this issue which kinda sucks if nothing can be done. I'll learn to live with it though if so 😁

crystal imp
#

I can't connect. Please fix it.

mortal wyvern
#

Can't download

summer zenith
#

Instrumental does not mean sing about the instrument instructions.....

summer zenith
#

I prompt for a bass vocalist, and I get a soprano.......

zealous gate
#

시스템 에러로 음악이 안 만들어닙니다. 브라우저든 어플리든

#

System error occurred. In app and browser also

winged mountain
#

I just bought a subscription for the 8$ and I got a notification saying it was 96$ and I don't know if its a bug or not. Kind of freaking me out right now

craggy ruin
sullen blaze
#

Feature to change covers in the android app seems to be missing. It used to be as simple as pressing the cover and replacing the image but now its not there.

small nymph
#

I clicked on generate button and not working

tropic palm
#

Why do I only have 50 credits in the Suno Pro version, can only generate with v3.4, and my song generations keep failing?

#

Plus: all my old free generated songs are gone! I payed 109,99€ for nothing but frustration!!!

still bane
dry pagoda
fast fog
#

On mobile web interface, nothing on the pull up menu (three dots beside song) is responding to clicks. Can't delete, can't extend, can't edit song details. I have to use my PC just to change artwork, as the app doesn't have that feature.

frozen sandal
# still bane Seems everything on the song extended menu is bugged

Just to double check, is this through Chrome?
For now, a current workaround is using the desktop context menu by Holding down on the song entry for a few seconds.
It will open where you had pressed, though only for entries in your Workspace or Library (like in the picture here #📚┃suno-school message)

Alternatively, try using another browser in case it is browser-specific issue. I had no trouble opening it in Opera on Android in mobile mode

viral socket
#

The lyrics does not end up in correct order. In the web verdios it all looks fine but in the app it is totaly in the wrong order.

hearty mural
#

Not loading subscription page after update I'm trying to purchase the plan but when I click "my subscription" but it's not loading and not showing any plans

dark swan
#

I paid for the $96 annual subscription and I'm unable to access my original account. A separate account popped up when I logged in 3 days ago and I can't find the original account with subscription.

Anyone else experience this?

onyx badger
#

Hello! I'm experiencing an issue when trying to purchase more credits. I'm unable to click on 'Edit billing details' in either the app or on the website. The button doesn't seem to be working as there's no reaction when I click it. Could you please assist me with this?

hot marsh
#

Howdy! I've got a playlist that has a total of 72 songs in it, but on the Android app, it only displays the first 52, without the option of loading any others. Is there a limit on the amount a playlist can hold on Android? Sorry if this has been addressed before.

errant bane
#

Hello dear Suno support!
I have an issue that when I click on "create" button, app doesn't work and it's not able to create
In previous version of Suno it was working with just one click but now not☹️

brave sigil
#

Hello, I'm having an issue with Suno. When I try to generate a song, the process starts loading, but then nothing happens. I used the V4.5 on the mobile app on Android.
Thank you for your help

elder parcel
#

This applies both to Android and Desktop: I dont know if this is a bug or simply an inadvertent removal during the update, but in the past, using Replace, the samples given would indicate the time span of the sample related to the output (song). So, if i were replacing 3:00-3:10, and the sample says 3:00-4:12, I know it was a 1:12 minute sample instead of the 10 second sample i requested. Those time marks no longer are showing on the samples but only show the default time of the segment requested.

This becomes confusing, but may also be buggy, if it shows "3:00-3:10" and what you get on playback is 28 seconds and overlays the following track past the segment requested.

So I can't tell if the timemarks in the samples are missing or just wrong, or if Suno THINKS the timemarks are right and yet gives a sample quite different in duration of time.

low swift
#

Hello... I'm going to give the silliest report ever for sure. I don't think any one can topp this one...

cursive monolith
astral vine
#

The problem with Suno is the stems when separating the vocals from the instruments.

The separation is poor — I have version 4.5 and it's still just as bad. For professionals, it's completely useless.

Unfortunately, I won’t be renewing the monthly plan because the stems are still terrible. I don’t understand why they don’t generate vocals and instruments on separate channels. The issue is that they generate everything together, so when it comes time to separate, it sounds awful.

wary pike
#

Hello. So I have two problems with the app. First is ghost notification?.. it shows that I have notification, red dot on the top of bell icon. But if I tap it, it shows "you have no notifications". Second, I can't add the song to my playlist. So I'm adding it, but it doesn't appear there.

I have a video of both bugs, but I can't send it here....... why. 😥

jaunty dust
#

Man, there's a HUGE stereo image surplus in Metal songs, and some others too, this in V 4.5!

#

hadn't they fixed it?

#

You can fix some things with mastering (since I work with mixing, etc.) but it loses a lot of the quality of the music!

spark sedge
#

Hi, anyone been take a message seriously here? Urgent bug

#

I got notification that I spent over 80% data this month, Suno spent 21gb of data over a few days

#

Anyone else can check the data usage?

spark sedge
#

Now all my data gone 😭

somber grove
#

I'm wondering why I always get this "An error occurred. A system error occurred." Is it because I'm using a VPN?

hardy nest
#

Just a heads up but the song "extend" feature appears to not be working. Using an android phone to access site. Not app.

#

Yeah I've tried clearing cache, cookies, and restarting my cell. The extend song feature is completely broken

hardy nest
#

Extend is still not working

rocky ether
#

Can we get extend back on the mobile UI for android? Second day now. Every time I click extend, it instead goes to cover. Cheers

errant scroll
#

I don't have download option in my suno app interface, please halp🙏

rocky ether
#

Extend still not working on mobile UI in browser. Click it and page opts to cover song instead.

rocky ether
#

Extend now working again on mobile android UI. Thank you 🙏

trail grotto
rain slate
#

mp3 downloads still missing from android and web

errant scroll
#

Can I use my same pro plan on 2 different device ??🤔🤔

scarlet karma
north abyss
#

I can't download my music on my android nor ios. I have premium, if that matters

lament idol
#

I can't take out a subscription via the app, it just charges....

lament idol
#

since the update 1.8. 9 on Android a problem/bug has arisen where you can not take out a subscription because there is an infinite loading screen.

#📚┃suno-school message

frozen sandal
#

Can confirm I had the same issue (infinite wait screen) when using an account logged through Discord's SSO on the latest Android app version. The weird part is that there was no issue when I logged into my Google SSO and tried the samething

lament idol
craggy ruin
#

Download was an option literally just the other day, now I can't find it

zealous gate
#

system error occured how to solve?

errant scroll
mortal charm
#

Hey, Whats up. I covered m own song. And now i will download it. And then, i read, i do not have the commercial rights for it. Not realy, is it? I do Not cover from other users. I covered it from my own songs. Please Tell me Whats up?

#

And whats up the many many credits i have lost for only mistakes in an way to use. 1000 Credit away for nothing. Now the commercial right problems. Its going to be bader and bader in some ways.

tired thorn
#

I got "1700 left this month" won't make another song. Did I brake it?

vapid imp
#

I bought a pro plan. I got the credit, but my account status is still free plan, how do I solve this problem?

dawn sluice
#

Working now for whatever reason.
(Solved)
Having issues with the reuse option, choosing reuse then create doesnt seem to do anything, it glows like it's been pressed but nothing is generated

lament idol
short fiber
#

Fairly common issue, i will generate a song and then it will say "an error has occurred", eat the credits, and then it's a 50/50 shot on the song showing up randomly in the next 6-12 hrs.

#

In the app, I don't have the issue on the site.

night quarry
#

Since 5.24.25 it looks like playlists have a new bug on Android where it doesn't show the full playlist. I have one with 55 songs and only shows 50.

lethal spear
#

Also came here to say playlist doesn't show all songs, same as the guy above

night quarry
deep yoke
#

Hello, the cover option is malfunctioning enormously.

I modify a sentence from the original and even with that sometimes it takes the sentences from the original while I modified on the cover

Sometimes I modify everything while keeping a lot of sentences from the original, sometimes it works but only for the beginning or sometimes only for the end

Knowing that some phrases that I modified at the beginning but after that it keeps the old phrases towards the middle and the end of the music while these phrases are modified on the color and sometimes It's completely the opposite, it keeps the old one at the beginning and then it starts to change towards the middle and the end of the music.

#

The cover option is malfunctioning enormously

#

Hello, I used a lot of credit and ended up with nothing but failures.
.
And also when I finish a cover I always have one song out of two that is modified and the other original which makes me lose a song so 5 credits, always one that is modified
And the second one which is original, to solve this problem also makes me lose credits for nothing

deep yoke
lucid remnant
#

Hello why I can't open subscribe on Android app, the page still loading for long time ?

midnight plover
#

Hye,just wanna say why my published song didn't appear at my wall at all??

radiant hawk
#

There's a bug, whenever I tries to log out, the app crashes frequently. Please Fix this, can log out from my account from the app.

#

Also the subscribe page is not opening, it kept loading and loading but never opened.

lament idol
#

I have that bug too with infinite loading screen

marsh current
#

Log out crash: If it helps, going into the app settings and clearing cache and data seems to fix it and let you log out and back in

radiant hawk
#

I've already done that but nothing helped me

jade viper
#

Hello, I am a paying Pro user.
My credits are now showing as free credits, and I can’t use V4.5 anymore.
I have contacted support but received no reply.
Please help me fix this issue.
Thanks!

I don't speak English well, so I might not understand replies.
If possible, please reply simply or tag someone who can help me.

fiery aurora
#

Somehow this has 217 plays

#

In my local view

#

I just pubbed it

#

I suspect there's some sort of an exploitable event, although I don't know what

sterile gulch
jade viper
#

@sterile gulch I sent mail there and also gmail related to Suno AI but they just replied with auto message

sterile gulch
#

OK, good. Now please remain patient and do not email multiple times as doing so may reset your position in the queue.

#

I will try to bring this to the attention of someone but again, please continue to be patient. Thank you.

empty zenith
hushed grotto
#

Hi so my app is being funky. So I want to try to log out of my account on my android phone and it just closes the app but does not log me out. I've turned my phone off and on 😅 I'm not sure what else to do.

deft flicker
hushed grotto
dark swan
#

Dear Suno Support Team,

I hope this message finds you well. I am writing to follow up on my previous request regarding the recovery of my Suno account. I submitted a support ticket on May 7th, but I have not yet received a response.

For your reference, the username associated with the account is at suno.com/@tue684

I would appreciate any updates you can provide on the status of my request, or let me know if any additional information is needed to assist with the recovery process.

Thank you for your time and assistance.

Best regards,

scarlet karma
gilded nymph
#

What is going on with the crazy captcha? No matter the patter I choose, its wrong. I can't make any music either. It keeps telling my something is wrong. Its been a while since I've been on it, but man its gone down hill. 😮‍💨

arctic moon
#

This app needs a refresh button or gesture. Sometimes switching between home and my library will refresh, but today I can only see my songs as of yesterday.

amber cosmos
#

Lyrics misplaced or missing while viewing the track.

#

In 4.5

#

Track lyrics in different songs misplaced and not matching the original song

#

Also when you generate songs it will not come up with an error code if there is an error in the song or in prompt itself

#

Or song style

#

I would post a screenshot but not able to in this channel

limber pebble
#

Hello dear Suno team, I always subscribe monthly. I resubscribed yesterday. Unfortunately, despite my subscription, I can only create songs up to 3.5. When I want to create 4.5 songs, it says I need to update to use 4.5. I don't understand. Please help.

night quarry
#

FYI: The playlist bug is still present with playlists with more than 50 songs

small mountain
#

Hello . I have a problem music is not generating anymore for me . I put lyrics and style choice and it begins to load but then I get no song at the end ..I have that since yesterday.

dim crane
#

With the recent update, uploads are not working properly. Mp3 or wav, what I can pick is very inconsistent. Can't upload tracks that I know I can use.

arctic socket
#

Hi there just want to know if there is a bug on profiles I have had an issue where my plays and likes on new songs will randomly reset after a short while up and tbf I'm getting sick of having to refresh to see my actual numbers on new songs

dreamy temple
#

IHi, I'm having an issue uploading audio files on mobile (Chrome browser).
Every time I try to upload an MP3 file — whether it's a new one or an older file I used successfully before — the upload option becomes unresponsive. The file appears grayed out or untouchable, and I can't select it.

I've tested multiple MP3s, all under 60 seconds, and none of them work.
This issue only happens on mobile.

Please advise how to fix this. Thanks!

wheat belfry
dreamy temple
#

Hope that thay fix soon

still hinge
#

Guys i couldnt make my own song in 4.5 v? Custom aint working even for 4.0

lament idol
still hinge
#

I bought the 15 dollars one

#

Per month

#

It says i should have the access 4.5

lament idol
# still hinge Yes

Strange, I also have a subscription and it works fine for me.

Have you tried reinstalling the app or logging out and back in? Sometimes deleting cash helps too

autumn pivot
#

Only option available to upload audio for me on Android mobile is .wav files that were created before June 3, 2025. Any new file is grayed out. Desktop site all files are being rejected stating Copyright protection. SUNO has become useless since the update

torn stag
#

OMG WHEN DID YOU GUYS ANNOUNCE MULTIPLE STEMS?????????????????? WOW You killed it. Ok you are back as my FAVORITE AI MUSIC MAKER. You guys just changed the whole game. This is crazy

slow geyser
#

I can no longer upload cover videos, even though it worked perfectly two days ago. It's so annoying, it just keeps saying I can't upload. On top of that, I can't see the videos I've created; I have to log in at least five times before I can see them. I pay money for the app and nothing works; it's always different. Why is that? Please reply, thanks.🤔 😠

#

Photos don't go too 🫤

slow geyser
#

Oh, another problem, you make a song with lyrics and no lyrics, no singing, just some weird chants like chants with uhhuhu or ararach or something like that throughout the whole song and not just in one song. I've had that happen four times in a row and the song is wasted for nothing. It doesn't create what you want and want??? Always something new, thank you for nothing!!!! 😬

#

They'd love to get lots of good reviews, but not when there are so many problems, and they're not paying a small amount for that. I think they should fix everything! That's not how you impress people! 🤔

summer zenith
#

My personas are copying the melody, so no matter what lyrics I use, how many times I generate song, or add extra bits to the style prompt, I'm getting the same tune.....the instrumentals are the same, the lyrical rhythm and note progression are nearly identical.... Six times, or more, the same thing, no variety in the songs.
Persona should be a sound, not a melody. A tone not a tune...

Edit to clarify the bug: it's treating the Persona as if it were the Cover feature.

gleaming raven
#

cant upload anything

fiery burrow
#

not able to create any songs, not really sure why.

#

Tried restarting the app a few times and still have the same issue.

queen inlet
#

Seems to be a new bug in the latest Android update.

On my Samsung Galaxy S23 Ultra, I start playing songs from my library via the app. It gets stuck playing. The app becomes unresponsive, tapping on the controls does not work. Nor does tapping on pause in the notification menu or lock screen. The ONLY way to stop the music playing is to restart the phone.

Happened twice today at different times.

fiery burrow
#

ya the song stops near the end, and can't create songs. I have near the same phone, I have the s24+

north abyss
#

Suno ID: @mcsemya
Order number: GPA.3380-1422-1024-64120
Order date: Jun 2, 2025 10:55:39 PM GMT+2

Dear Suno Support Team,
I purchased a subscription through Google Play on my Android device and received the credits successfully, but shortly afterward, the subscription disappeared from my account. I no longer have access to the features or credits associated with the plan. But sub still active in Google Play account
Could you please check and clarify what happened? I would appreciate your help in restoring the subscription or resolving this issue as soon as possible.
Thank you in advance for your support.

ionic marten
#

Damn thing crashed 3 times on me today.

scarlet karma
#

/billing

swift thistleBOT
#
SUNO BILLING HELP

For billing/payment issues, email: billing@suno.com

Include:

  • Your Suno @handle
  • Description of the issue
  • Transaction ID(s) or payment receipt(s)

Before mailing:

  • Check if your card was charged
  • Verify funds were available
  • If Stripe rejected your card, try using the iOS or Android app to pay via Apple/Google Pay.

Do not send non-financial issues to this address — it may delay your response.

clever kraken
#

fix bottom nav ugly af!

void pewter
#

why i cant upload audios in mobile site??

upbeat stag
#

Sure its already been reported, but cant upload audio files anymore in android site, only photos and videos (which obviously isn't helpful)

north abyss
snow pond
#

I cant upload files.

snow pond
upbeat stag
#

but it turns out its not just suno it seems like every site is like that wtff

lament path
#

Is taht bug..or technical issue..how to fix it..i tried evrything

#

But now i tired

limber pebble
lament path
#

Wtf...
I have credits...but i cant use 4.5 any more...because its show insufficient credits.
I dont know when its fix it...

limber pebble
#

My active subscription is gone, and my credits are gone. I'm fed up. I'm looking for another app.

north abyss
#

they just ignore me on supporm email

#

almost a week (someone has ignored by two weeks) im waiting an answer from them

#

@mystic quail The very big issue with billing on your app. Check the billing and support emails ASAP

#

@normal briar@feral trout @pine needle Hey, sorry to bring this up, but I'm wondering why you guys haven't sorted out the issue with customers not paying their subscriptions in over two weeks? Why are all your support emails going unanswered?

mild swift
#

The app goes gray when attempting to autogenerate a song. I press "generate," and it turns gray and does nothing. I just paid for pro. I also sent a support email.

severe comet
#

Playlists aren't loading on android. Everything else works

dapper rose
#

i paid for credits through google play and even though it says i have 2500 credits, it tells me i have to susbcribe. They already charged me, i have been using for a long time and this never happened to me.

north abyss
mystic jolt
#

@small mountain same for me. I haven't found an answer yet 😕

slim frost
#

I published a song with lyrics visible. It is showing in the browser but in the app, it is not showing. Tried clearing the cache, but it didn't work.

barren gull
#

@slim frost Just got here to see this. What I noticed is there is a conflict between browser and app. If you fully close the app and restart it should show up

slim frost
tight wasp
#

Anyone know how to resolve the issue of a song stopping and restarting from the beginning upon first playback? Whenever I generate a song, no matter which iteration I play first (1st or 2nd), it plays some of the song, then stops and starts at the beginning...EVERY time.

barren gull
#

@tight waspThe song is not fully finished on first playback. It takes about half a minut for it to become fully finished.

#

Basically treat your first playback when it says its ready as a demo of the song

#

You only have like 30 seconds of the song till it is fully done

rare beacon
#

Hello all,

If I tap a new song description to create a new song when i press create he doesn't create any song. I don't know why.
Last week i used that app first time everything works fine but today i didn't get any song.

Can anyone help me?

barren gull
#

@rare beaconClose out your app completely then reopen it. If I am correct. Your made songs will be listed

#

Its been happening to me too. I close out of the app and open it back up and the songs I made are listed

pale delta
#

Still problems with creating songs. It is fine cuz I can go on the browser but it is annoying

rapid thicket
barren gull
#

@pale deltaHave you closed out the app then reopened it? The songs made should be listed under workshop

pale delta
barren gull
#

@pale delta Are the songs listed on the browser?

sand totem
#

I bought the subscription and now the app is a mess. I can't save anything to playlist. I have no idea how many credits I have. Can't use any of the advanced features and all my emails have gotten a form letter. I'm kinda bummed.

barren gull
#

@sand totem in the app click on your profile. Up in the corner you see a little gear. click on that then click on 'My subscription'

#

@sand totemThat is how to check your balance

#

@sand totem To add a song to a playlist. Click on the song you want to add. You see 3 dots on the side

#

Click those dots. It will open up the song info. From there select "add to playlist"

tight wasp
#

The edit mode is gibberish. Maybe I'm doing something wrong? I'm trying to change a few lines of lyrics and it spews out gibberish until the last word that I was trying to replace that it didn't replace.

barren gull
#

I have not worked with the edit mode yet so I have no workarounds there

tight wasp
barren gull
#

@tight waspOh I know. Im just stating I dont know anything about it yet

honest elk
#

Anyone have a problem where the app stops responding, and when you close the app and clear the visible instance it still plays music? I get it to stop playing music by playing spotify or something on youtube. Even after all day though, I get stuck with the app opening and never actually attempting to load. This only fixes after I do a full reboot of my phone, but it still shouldn't be happening

barren gull
#

@honest elki have not had that issue yet.

#

only facebook does that for me

barren gull
#

@honest elk That may be a phone issue. Facebook does the same thing to me when i watch videos

honest elk
#

That's a good possibility, I got a new phone a few months ago and it definitely happens more now than before, any fixes you know of @barren gull ?

barren gull
#

@honest elk I wish. It very well could be an update the os of your phone went through.

honest elk
#

Also a good point, I had an update last month. Thanks for the insight! If I can dig my old phone up I'll try on that and see if the issue persists

versed grove
#

When it happens the app doesnt respond, minimizing it makes it not even come back, sometimes the opening splash screen, sometimes a black screen. It will not come back till it has been force stopped and restarted

#

Im using a samsung s24 ultra running oneui 7.0 and android 15. Suno version 1.12.3

#

🫡 good luck devs

honest elk
buoyant mantle
#

Infinite loading screen on Subscription page after clicking "Upgrade Now"

smoky wigeon
#

Hey hey, anyone else with android having trouble uploading audio from a mobile device? I used to upload M4a from my voice recorder app, but they're greyed out now and won't accept them, and checked my browser (Chrome) settings for permissions to allow access. Also, no upload audio in the android app?

wind mauve
smoky wigeon
# wind mauve Check out <#1372994765196361774> for a possible workaround.

Thanks Duder! Unfortunately it seems it no longer accepts .M4a format anymore, all my previous uploads were from my Voice Recorder app, so maybe something changed there. Only work around was to upload to my PC, convert to MP3 and upload on desktop.

Cest la vie, hopefully more audio formats are accepted as uploaded audio, cuz that's gonna suuuuuck. Time to get my TASCAM hooked back up and find my serial info.... ughhh

acoustic fulcrum
#

The app on selecting discord login pauses on orange SUNO screen for quite a while before it goes to a full white screen and progresses no further.

sand totem
#

New Music from the Mythical Magical Marijuana Machine!

"LONG BLACK TRAIN"
Is a powerful blues track examining the human condition.
Thank You In advance for listening!
And have a Great Day!
Stay Cool!

https://suno.com/s/OJlmA7LpVCqoEKYk

sharp ivy
#

Has anybody else seen in the android app that if you load a playlist with a lot of songs on it, you can only see the first 50? Not joking, i just got a new phone too.

pastel root
#

Is there a known bug that on the android app you can't see the comments on a song? You know how many there are, just can't see them. never mind there was an update that hadnt auto installed.

novel meteor
sterile gulch
frank gale
#

Long-standing bug:
Mobile/Android/Chrome
I've never been able to upload an audio file. A few random files that I have downloaded from suno seem to be eligible. But nothing that I record or convert will work. Almost all audio files are grayed out, regardless of mono, bit-rate or any other factor I can identify. Since long before suno was even a chirp, I have wanted to run my band demos through AI. I should have brought this to your attention over a year ago. It's just so massive and obvious that I figured it would be on your bug list already....

#

...

New bug/strange direction:

I donn't know why you're willfully making payback more difficult and less user-friendly. Mobile/Android/Chrome. First, you reversed the direction that songs play, in the workspace, so it's backwards from the order in which they are generated. This could have been fixed with a simple button to select the desired direction. But, no. Now, it's single play only. The other day, I generated a handful of songs and wanted to play them while I worked. But I had to get the phone out of my pocket every 3 minutes and select the next song. Come on. Can we please enhance the user experience a little bit. I know you're offering lots of great features and making the product better. But it's these little quality of life things that make it more or less fun, useful, and engaging.

#

As if this wasn't dumb enough, I can repeat the same song infinitely. But I can't play the next song automatically. Face palm...

muted shale
#

I found a new bug, my song only shows the lyrics selected for the replacement section. When I try to regenerate, it still results in the same errors in both video and lyric display in app

rotund vigil
#

Application is down

slate horizon
#

What's wrong site is down 😭

frozen kayak
#

what is up with your site?

#

"try again, clip got stuck, servers overloaded..." by looking at comments above me just how long until your app is useable again?

novel meteor
north abyss
#

Fix the beepen playlist issues already

#

Stop ignoring our bugs

north abyss
#

I dint even believe they di anything its all ai, ai does everything even updates etc

clear fern
#

hello, quick question. can you record/upload sounds from Suno app on Android? I think this option isn't available yet but I want to be sure. Thanks!

jovial berry
#

This is new… my songs are playing all out of order … does anyone know how to order them on the homepage?

low swift
#

Know what... I'm still sleepy and exhausted because my body is maintaining physical pain... there's a better word for it but then again... i'm tired and still sleepy to think straight... I literally had to keep swiping because i keep mistaking suno app for my discord app on phone... I tried calling one of the mods...

low swift
#

great... i sent a long email and didn't give it a title. please someone take a look at the (no subject) email. thanks.

low swift
#

just to add to my story of silly interaction with suno... I accidentally reported one of my own generated song. because... it's easy to misclick the report button. especially when mouse has a problem with double clicking and left to right click registering... I would like to take that report back actually and would like to remember what song that was...

#

given the description of the song... you guys are highly likely to doubt me but it is what it is.

#

maybe the old report feature was easier to click... i don't remember it being as it is now...

#

i'm just venting at this point

#

please let me know how to pay. i'm requesting again so please do respond.

low swift
#

...

low swift
#

Follow up please.

low swift
#

google is terrible at helping...

hidden narwhal
#

Hey i could record up to 8m all week and now its cutting me off at 2m what's up?

granite whale
#

Is anyone else getting frustrated with the "L" substitutions? I get a song I think is perfect only to realize that Suno have substituted an l for an h, or an m.

dim crane
stable creek
#

hello

dull wind
#

help

summer zenith
#

Trying to download the WAV file, and it won't generate. Both songs on this generation run just sit there waiting to prepare the file for download. Didn't work last night, not this morning, and on multiple devices. However, a new generation this morning is downloading fine... So I don't know what went wrong with this set...

#

MP3 and video downloaded, but the WAV won't...

quartz jay
stable creek
#

ho no

dull wind
#

what

obsidian quiver
#

I don't know if anyone can help the auto play feature has disappeared from the Android mobile browser? I'm trying to play a bunch of songs that I created but it keeps stopping off that every single song?... It has been fine for the last four months but I think something has changed recently?... I can see the auto repeat and The shuffle button but there's nothing for auto play. The three dot menu is not visible in portrait mode but when I rotate the phone into landscape mode the three dots appea, but they only contain options for create remix etc...😖

wind prism
#

But there’s a major issue that needs fixing:

🚨 Dear Suno: This Needs to Be Fixed. 🚨

If you make songs on the Free plan and later upgrade to Pro, you STILL can’t use those songs commercially — even if you remaster them under your paid plan. 😡

And guess what?
There’s no upgrade button and no warning when you create a song on Free.

⚠️ New users don’t see any popup that says:

“Songs made on the Free plan cannot be used commercially — even if you upgrade later.”

That’s a huge issue for creators who are investing in this platform with time and money.

⸻

Here’s how to fix it:

✅ Add a Commercial Use Upgrade option for Free-plan songs once someone upgrades to Pro
✅ Add a clear popup warning before Free users generate songs

We’re here, we’re creating, and we love the tools — just give us the clarity and control we need. 🎵💻

faint valley
severe comet
#

Can't get all my albums

#

Idk why

velvet scarab
#

There's an issue lately when creating songs that suno seems to either lag or stop creating and when you initially check your list, there are no songs there. So I've retried prompting, only to come back to the app and see all the attempts actually were created. There is also no indication pink dot for unplayed songs on the mobile app

north abyss
#

Broken website layout, cannot delete account

lament idol
north abyss
#

In the app I can't log in with Google account I have an account

north abyss
#

😦

lament idol
#

This has nothing to do with the Android App

rocky ether
#

Image upload not working for me. Also video upload for whatever reason has ceased to work for weeks. The image upload bug is really annoying though.

rocky ether
static carbon
#

I've subscribed through the Play Store, but why can't I use versions 4, 4.5, or 4.5+? Can anyone provide a solution?

lament idol
static carbon
balmy hare
rocky ether
#

Yeah, I thought this issue had resolved but not...keep getting "image upload failed - please try again" when adding image for track...also big bug, cannot not upload video either. Same type of error. Been like this for weeks with the video upload issue/bug. Cheers

rocky ether
#

Just checked several android devices including 2 pixel models (5 and 8) and Galaxy tablet S9. Same problem. Cannot upload image. Same error. Cannot upload video.

rocky ether
chilly light
#

Cannot seem to get the prompt booster icon to load in for the styles prompt box. It's working fine on pc but on my android chrome browser and suno app I cannot get it to show up. Is anyone else having this happen?

#

I've tried toggling the 4.5,4.5+ but that doesn't seem to resolve it

light walrus
#

Bonjour, j'ai un problème de son sur l'application Android suno quand j'écoute une musique.

summer turret
#

All of the songs played in Suno started clipping and are unlistenable downloads sound fine.

snow marten
north abyss
#

Inspire doesnt work

gaunt lagoon
#

Same here

quartz orbit
#

On many of my latest songs, instead of reading the lyrics, the voice sings the style tags... (with a feminine voice when I've added "male voice" in 4 different ways)