📱┃bugs-ios

[gleaming plaza]

Forwarding my message.

[reef anvil]

Agree 100%. I get confused when they do it worse in every update. I use Suno sometimes though the Safari because of the limitations they make in the app.

[gleaming plaza]

Yet you can’t use the sliders on the website. They’re locked out. So it’s basically a no-win situation for us.

[reef anvil]

Im frustrated.
In the app: Sometimes I can continue my last session and sometimes I have to upload it again. I guess this is how they do things. Not sure what’s the point.

[gleaming plaza]

They seem to have gotten rid of the “use last prompt” button in the latest update, which is very inconvenient and frustrating.

[reef anvil]

Yeah. I just hope they fix that. And not more social media stuff. I am not interested in diving into muddy Facebook vibes.

[gleaming plaza]

I don’t know what that means.

[reef anvil]

They are trying to focus the app to be a social media platform. I’m not doing that. They should focus on what we are using Suno for:
Making music and working with ideas. So instead of doing social media focus they should focus on the point of using Suno.

[gleaming plaza]

Ohhhh, I see now. I agree.

[faint nexus]

uh, i covered my song illusions of grandeur but when i click remix it’s showing my other song thats before the covered song in a playlist. It shows the correct one in web version

[faint nexus]

also bug for web n ios. I covered my song to 4.5 cuz it would not copy the singing part in a verse and just kept talking instead of singing for v5 n v5.5 so i tried v4.5 it sang the part buuuuut doesn’t sound the same even at 100% and also its glitching hardcore. Several gens were like this

[gleaming plaza]

Ouch, that’s really frustrating…

[amber charm]

v5.5 - When will they fix the 0:49 bug and the artifacts at high frequencies? I'm tired of wasting credits. 💩

[hexed solar]

Bonjour, j’ai payer mon abonnement mais je n’au pas les fonctionnalité de l’abonnement que j’ai payer

Si quelqu’un pourrais m’aider svp

[granite warren]

J'ai le meme probleme

@hexed solar ta trouver une solus ?

[humble totem]

@hexed solar @granite warren I've got almost similar thing, but with my two Apple accounts

[granite warren]

....

[smoky orbit]

Hi

The mobile app asked for my birthday. I set it to 1984...
But when I clicked the button it rolled back to 2017.
Now I can't log in. Is there a way to get my account back?

I'm not sure if it was a bug, or I accidentally rolled the year when I clicked the button.

[buoyant sun]

I'd recommend checking out #ticket-help and #support-guide and following the instructions there

[fervent leaf]

Missing the cover feature today. Anyone else?

[latent briar]

Every time I extend an instrumental and select instrumental while extending, most of the time I get silly lyrics I never asked for. It’s really annoying. Even if I add “[instrumental]” it ignores it completely. If I generate 50 extensions I’m lucky to get 1 instrumental even thought I clearly asked for it (and toggled the option).

[native pier]

Not sure if this is an iOS bug or a bug in general. How are “listens” determined? Like I would see a lot of “likes” but the listen count doesn’t change.

[humble totem]

Friends, I understand that you may have a lot of requests, but I still don't have my credits that I've already paid for

[dapper island]

Suno Non Responsive

Signed up fir Suno and immediately upgraded to the pro package. Paid and got the receipt. After eight days of constant mails, somebody at support saidd that if you buy the app on the appstore and the upgrade on Suno app, you have two accounts. And the will merge it. It has veen another 7 days. Neither account has the pro version. And it has been two week where i paid dir the pro version but no accesss. Seriously no idea whi to contact because the dont react on mails.

[buoyant sun]

your best option is to follow the instructions found in #ticket-help and #support-guide

[somber patrol]

Anyone else having an issue in Legacy Editor and New Editor? Cant seem to use the "replace section" option at all since 5-6 days back. Its just loading and loading. Sometimes when i go back to my inbox, create section "work space" i see the parts there like suno made them but they are not working in the actual Editor? 🫩😴

[somber patrol]

Anyone?

[reef anvil]

Suno is targeting a new thing: social media platform. The exact same thing I want to avoid.

I guess it’s done in love. For money maybe. It doesn’t make sense for creators

[atomic snow]

I’m having the same issue. I was told they would merge my accounts it would take 24-48 hours and nothing. I tried to email them and they won’t respond.

[exotic turtle]

Hi it won’t let me log into my Suno account on the website and it won’t let me log into my Suno account on the app I used my phone number to login pls help

[near maple]

My profile doesn’t wanna open and it’s been like that for a while now. I use a 6th generation iOS iPad and it’s up to date to a 17 and it won’t let me go further than that.

[scarlet widget]

not sure how it works whit clearing the cache on the phone compared to pc

[near maple]

I tried the cache clear twice already and nothing changes

[midnight vortex]

Bro team is selfish they never bother with basic stuff and moaning for years since v3 they never fcking fix basic fatures

[reef granite]

nothing works except for the refresh button what do i do

[frozen olive]

Hello! I paid (IOS) for the subscription, it was active for 1 day. I can't use it now. Please help me. (@dvskrak)

[buoyant sun]

your best option is to follow the steps in #ticket-help and #support-guide

[odd coyote]

Hi,

I am a premier $30 a month member…been using suno since the discord days of July of 2023. I have worked as a pro producer so hopefully this feedback is taken seriously…

Prior to yesterday, I was using the 5.5 model in an older iOS app, and the sound quality was amazing.

Yesterday, I updated the iOS app, and the sound quality has decreased greatly. The music sounds way worse now, no matter what I do. The composition is worse, the mixing is worse, the production is worse, the remix feature is worse, the music sounds distorted, the individual sounds sound worse, and the stereo field sounds weird. It also doesn’t follow prompting as well.

It honestly feels like a huge step backwards.

I believe both versions are using the same 5.5 model, so it seems like something within the prompting engine of the new app changed, or something else in the app update is affecting the output. I believe as soon as I updated the app yesterday the songs were noticeably way worse…

Has anyone else noticed this?

Is there anyway I can go back to an older app? It felt like I had Timbaland or Max Martin or whoever else I wanted on demand to produce or mix or record parts songs…any genre, any year, any instrument, any fx was easily promoted and possible..

The 5.5 model with the old iOS app truly felt like magic. It felt like it was from technology AGI technology from 2027/2028 here today. It was addictive to use.

What I using now feels clunky and has poor sound quality and is impossible to prompt and it almost never delights or suprrises with its song…it seems like something from mid to late 2024…it is frustrating to use not addicting.

I can answer any questions about this if you have any..

[odd coyote]

There also seems to be an issue where the if you enter genre changes into remixes they only effect the ends of the song and not the beginning

[astral scarab]

🐞 I'm sure you're aware of this. But the absolutely most exasperating the bugs is when you try to align the music with a hook and it jumps back a second when you publish. Very upsetting,

[thorn cape]

Hello I just bought PRO plan with apple pay and some error occured I don't have money and PRO plan idk what happened.

[craggy abyss]

and what is the exact problem now? i don't get it 🙂

[buoyant sun]

/support

[regal depot]

SUNO SUPPORT HELP

For support assistance, please contact the correct team by email:

Billing and subscription issues: [e-mail]
General support and all other concerns: [e-mail]

If you need help understanding who to contact and what information to include so the process goes more smoothly, feel free to check the guidance provided in the #support-guide channel or start a private thread in #ticket-help for assistance.

Please note that Discord is not a secondary support channel and will not speed up existing support requests. Support is handled in a queue, and requests are worked in the order they are received.

[untold lichen]

not sure if this is happening for anyone else, but i'm having trouble getting the songs to continue to the next track on ios. it stays on the same one for some reason. this is new behavior that happened after whatever knocked suno out today.

[shadow lance]

@supple cloak See: #ticket-help

[astral scarab]

yah, me too

[final remnant]

Is it known that when you download an MP3 via the app, the files does not contain the same ID3 tags that you get in the same file via the website.

[hallow fjord]

Hi 👋🏻. It’s only creating generations shorter than 30 seconds for some reason.

[scenic scaffold]

The activation for my Pro subscription is delayed, and I’ve had no luck getting a timely response from Support. Can you confirm when this will be resolved？

My message is valid and this should be your bug or issue for iOS why you delete my message?

[astral scarab]

Sometimes a hook will get stuck like an LP. It's very retro.

[astral scarab]

Yes, this happens to me too. Particularly in the profile, both hook and song plays stop.

Well, with hooks I don't know if you're supposed to have to swipe.

I did notice that the profile play will only play the songs displayed on the front page.

[scarlet fulcrum]

Can’t sign in

[scarlet widget]

you can try whit clearing the cache and re attempt the login after that it normally solves the problem

[stark mason]

There isn’t any way to like a playlist on iOS

[reef anvil]

iOS UI roulette!!!!!!! I can’t work with you SUNO!

Updates is worse than a bug. Suno don’t want us to make music. But to generate listeners. 😭

I hate Facebook 😭 Is that what you want me to do. I’m done with all that.

[reef anvil]

Save me from all fb stuff. I can arrange music without Suno and «social media». Let me do my thing. Please 🙏🏻

[naive sonnet]

Hello, I have a billing issue with my Pro Plan purchase on iOS. It says 'already linked to a different account'. Can a moderator or support member help me in a private ticket?"

[shadow lance]

See #ticket-help

[reef anvil]

This worked! Suno ended it at least.

[gleaming plaza]

This is a global platform issue, but I first discovered it on the iOS mobile app. I didn’t know where else to put it.

Anyway, my issue is that my upload, which features a high soprano voice, is being misdescribed as a “male voice” in the style description. This genuinely offends/angers me, because it’s obviously a woman’s voice. I wish there was a way to edit the style description and not just the summary, because it really bothers me that it is described as a male voice.

This is the audio:

https://suno.com/song/4502ebbf-fc5c-4c0f-a7e0-f26954acb353?sh=Fq364QpqDdEnDyDk

DOES THIS SOUND LIKE A MALE VOICE TO YOU?!

Please fix this!

(I had to edit the link because it kept redirecting to the Suno app)

[hidden vessel]

How did you get them to fix it? I’m having the same issue. They aren’t responding to my emails anymore.

[fervent leaf]

I have to kill the app between every single render to get it to render again

[neon pewter]

Just got lucky. Never even got a response it was just magically fixed. Sorry I can’t help more.

[gloomy tundra]

Anyone else having issues? Never had an issue uploading my own cover art. I even tried cover art that I've uploaded on songs already and it still gives me this message.

Per Gemini: This is a backend issue on Suno's end.

Reports from earlier today, May 6, 2026, indicate widespread instability within the Suno Studio and the song generation engine. Since you are seeing this error even with images that previously worked, it is not a problem with your files or formats; the platform's asset storage server is likely failing to process "write" requests.

Current Status
Outage Reports: There has been a significant surge in user reports over the last 12 hours citing "Failed to save cover" and "AI generation not working."

Partial Service Degradation: While the main site is reachable, specific modules—particularly the Cover and Update Cover Art features—are currently broken for a large segment of users.

Maintenance: Suno frequently pushes silent updates to their backend. This specific glitch often occurs when they are reconfiguring their media storage or updating the image generation model.

Troubleshooting (If You Can't Wait)
While this is almost certainly a server-side bug, you can try these steps to rule out a local browser conflict:

Incognito Mode: Log in via an incognito window to ensure a cached session isn't blocking the upload.

The "Drag and Drop" Bypass: Some users have reported success by downloading the image to their desktop and dragging the file directly into the upload box rather than using the file explorer button.

Console Check: If you want to see the specific failure, hit F12 to open the browser console. You will likely see a 403 Forbidden or 500 Internal Server Error related to their image upload API, which confirms the fault is theirs.

Bottom line: Do not waste your time trying to "fix" your images. The system is currently unstable. Check back in a few hours once their engineers have stabilized the asset servers.

[buoyant grail]

Is anyone else unable to get on the site on Apple?

[reef granite]

its been like that for me for so long

i cant use it on ios

[ionic yoke]

Running into a maintenance issue on iOS : a technical issue is happening to everybody and not just you. We’re working on getting it fixed..
It’s happening when I go to create music it just won’t let me create music

Even though my friend on android is able to just use his app, no issues

[gleaming plaza]

That’s strange.

[livid forum]

I just joined, but has anyone had an error where it says you need to upgrade to 5.5 to remaster, but already have the premier subscription? It’s fine on browser, but when I go into the app it tells me I need to upgrade and takes me to the website.

[fair lichen]

Getting the same issue as you @livid forum . Frustrating as I pay for the pro plan.

[pale drift]

Yes. Problem started last night for me. I'm a long time Pro subscriber.

Safari on iPhone appeared to let me create a remaster, but it was an incredibly flat and quiet version of the original. It was quite the opposite of what remasters have always been, so I'm assuming that the output I got wasn't actually coming from the remaster engine.

[livid forum]

Ya I usually do Chrome but experienced the same, the flat and quiet version. It was also canceling my remasters as the night progressed, gave me my credits back, but then when I came to look this morning, it had generated all I had tried that night. Hopefully this all gets fixed.

[vernal kayak]

I am a pro annual subscriber and all of a sudden the iOS app will not remaster and asks me to update to pro. Is this a known bug. I am certainly not signing up to something I’ve already paid for.

Sorry posted without reading above. Sort it out Suno 🙏

[dense badger]

Does anyone know how to change to custom cover image for playlists

I only get the option to AI Generate one

[shadow lance]

@ivory seal Please see #ticket-help for account related issues. Thanks.

[fair lichen]

Must be a IOS issue. Has only started since updated the app.

[crude river]

Quit suppressing the people's reach, put actual good songs on showcase.bc your taste are terribleFix your loops ,I have to contact the ones laying around in Massachusetts, sell.it back to China when it was actually fun

[shadow lance]

@narrow elm @crude orbit Please see #ticket-help for account related issues, thanks.

[lime adder]

Hi, on the app only I am not able to use ‘remaster’. It is as per the attached picture asking me to upgrade and I’m already Premier. Anybody any ideas?

[fair lichen]

Seems to be a bug in the new update. Waiting patiently for a replacement update to fix.

[vernal kayak]

As a quick fix. If you access Suno on a desktop it allows you to remaster just fine. Annoying but if you really need it that’s the way.

[livid forum]

Ya that’s what I’ve been doing. Really the only annoyance is how slow it generates on browser. But I’ll usually do it on browser and refresh Suno app and it’s there.

[maiden yew]

I can no longer access my mobile app password and username is no functioning creates new account?

[buoyant sun]

best to try here #support-guide and #ticket-help

[violet gull]

Hey I was wondering if anyone having issues remastering songs to 5.5? It says I have to upgrade to PRO but I already have the yearly subscription

[shadow lance]

@mortal remnant See #ticket-help for account related issues. Thank you for understanding.

[wary obsidian]

Same

Happy to see I’m not the only one. Is it only affecting yearly pro plans?

[clever canopy]

Same I have monthly premiere also same issue

[charred iris]

Anyone else having a loading issue on the app

This

[balmy furnace]

I noticed remastering on iOS app did not work for a remix/cover of someone else’s song, but when attempting to remaster the remix/cover on iOS web (Chrome browser) it works just fine.

[livid forum]

Mine works

[charred iris]

https://tenor.com/view/batman-thinking-gif-18107621495886085895

[queen nymph]

I think I’m encountering what I have seen dubbed “Ghost Basic”. It won’t let me Remaster and I am a Pro user?

[reef anvil]

SUNO: Thank you for fixing the app so I can continue on my songs. I don’t need to upload songs every time to get all control slides and so on. Thank you!

[lone dagger]

Premier plan, check. Remaster in the iOS app? Please purchase a pro or premier plan 🤣
Oh well, I guess I still have the browser, as usual 😅

[shadow lance]

@smoky orbit Please visit #ticket-help for account related issues. Thanks.

[shadow lance]

@narrow elm #ticket-help is the only place on the Discord for account related issues. Please go there, thanks.

[stuck mango]

Please explain why i cant use the models subscribed for. “You are currently subscribed” and it gave me the credits , but can only use the free model

[narrow elm]

Ok

[buoyant sun]

I'd suggest #support-guide and #ticket-help

[dapper sierra]

I need help

[fair lichen]

Good luck contacting support. I have twice in the last few weeks and haven’t got any reply’s whatsoever.

[dapper sierra]

So the support is kind of ass then damn

[fair lichen]

Pretty much. I have 2 issues and haven’t heard anything. Bit frustrating when you pay subs for this thing.

[dapper sierra]

Ok thank

Jt

[near maple]

/support

[regal depot]

SUNO SUPPORT HELP

For support assistance, please contact the correct team by email:

Billing and subscription issues: [e-mail]
General support and all other concerns: [e-mail]

If you need help understanding who to contact and what information to include so the process goes more smoothly, feel free to check the guidance provided in the #support-guide channel or start a private thread in #ticket-help for assistance.

Please note that Discord is not a secondary support channel and will not speed up existing support requests. Support is handled in a queue, and requests are worked in the order they are received.

[near maple]

If it’s been more than three weeks people can check ticket help and create a thread there with your issue described inside of it https://discord.com/channels/1069381916492562582/1479483412250366054

[dapper sierra]

I only payed for the month

[fervent leaf]

Looks like others have also lost access to features while on a paid subscription. I can’t use the remaster feature anymore, despite being on a yearly renewal

I’m also experiencing an issue where I must force close the app every single time I want to generate a new song. Otherwise it just loads infinitely.

[vernal kayak]

So the app updated but the remaster bug still persists. Come on Suno. Sort it out.

[mortal stream]

Same here. Bad update

[dapper sierra]

I still can’t use my subscription

[woeful grail]

Yikes if this comes to android i might make a apk version of my current suno app to have that as a backup

[lime adder]

This remaster bug on the app is winding me up…I liken the effect it has on me as similar to how I would feel watching the still born son of sadness lying in a pool of its own afterbirth, on a cold gray mortuary slab…

[scenic matrix]

It’s down on my IPhone in every browser but it works with my MAC. Hope u fix this asap…

[livid cipher]

Getting the same error on my iPad with Safari and Chrome. 2hrs ago it was working fine.

[potent sapphire]

A third party vendor is having some problems. They are working on it.

[high pike]

I understand what the issue is, but also throwing my hat in it that app works fine, it’s just browser that’s having issues

[high pike]

As of now, the issue seems to be resolved

[haughty atlas]

Anybody else having problems remastering on the suno app. It’s saying “upgrade to pro plan to remaster” I’m on the pro plan. Emailed support and no response. I’m on iOS

[scenic matrix]

Extend is broken with v5.5. It just creates a static kinda textures sound.

[shadow lance]

@hidden veldt and @digital yew please see the #ticket-help channel for account related issues and follow the steps there. I do apologize but that is the only location in this Discord to receive assistance with account related issues. Thank you for your understanding.

[indigo cargo]

any ETA?

on the issue with copyright?

[rotund hazel]

Yes, I just upgraded and I’m having the same experience as you

[balmy furnace]

Just reporting the remaster bug on IOS it states upgrade to remaster and loops to the purchase upgrade landing page… yet remastering works fine on mobile browser without the upgrade glitch.

[shadow lance]

@elfin plume The only place on this Discord that you can get assistance with account related issues is in the #ticket-help channel. Please go there for this. Thank you.

[fair lichen]

Yayy remaster bug finally fixed.

[normal grail]

🐞 bug, profile page hooks. doesn't play past hook 20 (nothing queued after). clicking on any hook pat number 20 plays the music for the hook but shows a still image of the video of the hook in position 1 (most recent), and the queue recycles back to starting at song in position 2.

[shadow lance]

@mossy spoke Account issues can only be addressed on the Discord in the #ticket-help channel. Thanks for understanding.

@twin arrow The only place in the Discord for account issues is the #ticket-help channel. Please visit there and follow the steps to be assisted. Thanks.

[feral spindle]

When I wanted to upload my own song that was made in GarageBand and hasn’t ever been in streaming platforms in suno it said to me that this song already exists, what to do?

[shadow lance]

Regardless this is not a channel for account issues. You must use #ticket-help to be assisted on the Discord.

[hidden gate]

All of my own, self-produced beats are being blocked during upload as “copyrighted / already existing audio”.
This happens on every upload, regardless of BPM, sound, or arrangement.
The files are fully original productions (live-recorded / DAW projects available).
I also have a paid Pro subscription, and this issue is preventing me from using the core upload functionality of the service I’m paying for.
As a result, the upload feature is currently unusable for me.
Please check: false positive in audio fingerprinting / upload filtering.

[shadow lance]

Please see #🚀┃updates and submit the form listed there.

[hidden gate]

Yes, I did that, but it does not solve my problem at all. If there is no response to the form and nobody fixes the issue, then I am paying for something I cannot use due to an error. That is not acceptable. The question is: how and when will this problem be fixed?

[jade orchid]

My song has been stuck generating for 35 minutes

[buoyant sun]

there is currently a known issue with song generations

[jade orchid]

Ok thank you for letting me know I will try and generate again later today

[viral atlas]

I have same case. “uploaded audio matches existing audio of art”. The audio is completely I generated one so that this error should not happen.

[shadow lance]

#🚀┃updates, read it and fill out the form.

[wraith phoenix]

谁能帮帮我，我用google登录不上去，每次都是这样的提示

[viral atlas]

Yes I did it

[shadow lance]

@shadow sleet Please use #ticket-help for all account related issues, thanks. That channel is the only place on the Discord to get help with account related issues.

[faint nexus]

I covered my song but when i look at the source song from ios app, it shows a different song and i can actually click on that song and play it. But when I go to the website app it shows the correct source song. Idk exactly how this is affecting the cover but its a bug.

[true heron]

Device:
IPad Pro 13-inch (M5)
iOS 26.5 (newest)

Browser:
Brave v1.89(latest)
Chrome v149.0.7827.26(latest)

Issue:
Cannot load into Suno Studio web successfully. Both browsers get stuck when attempting to click in to studio.
Page attempts to load but is stuck displaying the studio loading screen.

Note:
Safari on iOS successfully loads into studio.

[thick stag]

Hey. Got a new error message. This audio matches an existing recording in our catalog. I know ive been uploading this before (own production, so no copyrighted Taylor Swift or any other artist/work) but i cant find it in my library anymore. Is this a thing? Im using the app. Is it easier to find existing uploads on the web version?

[balmy grail]

Some major works must take place in background style and sing text are creating the spoken sound text, 8 minutes track with silent and horrible sounds

[olive cairn]

Hi everyone! Can you recommend a Suno employee who can help? I have an active Pro subscription and the payment was successfully charged. However, my account does not reflect the correct Pro benefits.
I currently only have 330 credits available and I cannot access the 5.5 model. The app shows a message asking me to upgrade my plan even though I already have Pro.

I have already tried: Restarting the app
Update the app
Logging out and back in
But the problem is still the same.
Has anyone else encountered this? What should I do? Support is not responding, emails are being ignored.

[digital yew]

NOBODY WILL HELP

[buoyant sun]

your best option is to check out #support-guide and #ticket-help