❓❗〕community-help

[cedar comet]

how

[deft sonnet]

I'm the losing screen with the connect passport. I am reinstalling the game.

[cedar comet]

pls anyone help me

[tacit palm]

You need to buy fuel from
The illuvidex or buy a plot of land and then use the fuel you make to play the higher stage runs

[cedar comet]

Is there a video you suggest for me so I can understand more?

Because I'm new and don't know what you're talking about

[tacit palm]

Give me a sec

[tacit palm]

https://youtu.be/dU-o5ZH8RXU?si=8D9W9OxQeAHNyiGM

[cedar comet]

thk you

[rapid pollen]

On average, I get kicked out of a game at least 8 times because of code :403

[tacit palm]

What is the text?

[rapid pollen]

error code : 403

[tacit palm]

No error text that followed?

Are you on VPN? Did you log out of your passport and back in?

[rapid pollen]

No Vpn.

Many times I am playing, and suddenly get kicked out of the game, to the menu screen

[tacit palm]

Please report in game using B and explain what happens

[deft sonnet]

and then it closes the game.

[tacit palm]

Will check internally

[tacit palm]

It might be a IP ban,would you be able to share your IP adress in DM with me?

[deft sonnet]

could it be cause i'm using vpn?

[deft sonnet]

yeah i just switch locations on my vpn all good now thanks.

[tacit palm]

Glad to hear it.

[rancid magnet]

hlo guys I need help related to illuvium arena, I am on top in todays illuvium arena survival leaderboard But I didn't received my milestone score can anyone help me pls I need that milestone

[tacit palm]

Milestones do not count towards Points

[rancid magnet]

@tacit palm so what are the usecases of milestones? just want to know

[tacit palm]

Its meant to be a way to track your progress and achievements

[rancid magnet]

Ookkk so I can only score up by completing daily and weekly missions? @tacit palm

[tacit palm]

Yes sir

[rancid magnet]

Alright thanks for the information

[twin ruin]

hey guys - how do i know if i need to migrate a legacy account or create a new account? I am trying to withdraw some Ether to mainnet and its proving to be incredibly difficult

i created a passport account it gave me a new wallet and profile which says i have 0 balance. when i try to migrate legacy account and connect my metamask wallet i get stuck on a loading screen

[unborn jetty]

Please help guys, I was checked my ss1 rewards 2 months ago and it's like this but now there is no points for me?

my points now

[tacit palm]

You are looking at season one, press the arrow next to season 1

[twin ruin]

any thoughts on this?

[tacit palm]

If you are looking to bridge Eth to Ethereum from IMX from your Metamask adress on IMX.just connect it to Layerswap

[unborn jetty]

I see, thank you!

[twin ruin]

ty king!!

[rough marlin]

Who won the tier 2 land plot from the raffle at the end of the gauntlet tournament? It's been over two months. Was it just forgotten about? Nobody ever seems to answer... Did it have to vest for three months first or something? 🤪

[neat coral]

Hey
I reported this issue. Illuvium staff, the official website should have shown that it was compromised by a scan. You were dealing with it, right? What is the status of the damage I suffered? Please update me on the progress.

[tight spruce]

He wasnt compromised

[neat coral]

I checked and found that the scam account link has disappeared from the official site. Was Official site hacked??

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[tight spruce]

Nothing was hacked no

[upper wharf]

I am having problems withdrawing the ILV´s, do u have some video explaining how to do it?

[tacit palm]

do you have them in yourt Passport?

[upper wharf]

miracle, it worked now hahaha

[tacit palm]

https://tenor.com/view/weekend-party-champagne-gif-18280013

[upper wharf]

u gave me lucky, thank u

[misty sparrow]

hi sir, I've a question, does it matter, fix of season points gone after unbanning before end of the season or after season ends, would it be problem for me if it is still not fixed by then? sorry for asking similar questions but I really wondered about it.

[stark vessel]

Hi! Can someone help? I think my friend's acc got banned here in discord for sending a tiktok link for my live stream. How can he regain access?

[valid bear]

Where is the page for Illuvium tokens from season 1 and 2? Can anyone link where to claim?

Can't find it where to claim the airdrop, anyone got the direct link of the page?

[loud rampart]

Best is he contacts #❓❓〕support

[loud rampart]

You should be able to See your points and ilv share in your Profile>missions>history

[shy jay]

im wd my ILV yesterday from this menu my question my ilv coming in my metamask etherium mainet or zkem mainet?

[manic quarry]

hi, my daily missions didnt refresh, i dont have any daily mission today. anyone knows why?

[bright kite]

what to do?

[quiet badge]

@loud rampart @tight spruce Could you contact me by dm pls

[tight spruce]

You can dm me

[quiet badge]

Just send it

[misty echo]

GM!! I needed help, I'm sure I did a quest that gave 1 million points in season one, but in my history I don't have that score. Does anyone know what could have happened?

[quiet badge]

Survial Missions
Survival missions have been updated per ICCP-19 and the new values are as follow:

Wave 10: 200
Wave 20: 1000
Wave 30: 5000
Wave 40: 50000

[neat coral]

???
Why did scam account link on official site??

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[olive moat]

Cant seem to be able to purchase fuel. Very confused

Purchased Illuvials just fine

[humble fog]

is there a max level cap for an illuvial

[normal garnet]

wen Updates for Overwolrd. PlS

i canot play for more 1 minute pls solve issues.

[normal garnet]

PLS

I WANNA PLAY BUT I DONT 2 hours 2 hours of this...........

[halcyon hill]

where can i find my airdrop ilv?

[tacit palm]

Have you submitted a ticket?

[tacit palm]

On the history tab on your profile

[shy jay]

need answer

[tacit palm]

It will eventually end up with n your Metamask adress on Ethereum

[mild agate]

Currently 60 I saw somewhere it said infinite levels. Not sure if it was in the dev blog or from an ama with Kieran

[humble fog]

its definitely not 60

[tacit palm]

https://tenor.com/view/how-paapabutterfly-gif-22583765

[mild agate]

Huh. Well this is new to me lol. Il go for infinite levels then 😂

[inland saffron]

Hello fellas. I've opened a ticked but dunno if anyone might help. I tried to add funds eth from antoher wallet) to passport wallet via illuvium website but it seemed to get "stuck" or "lost" in the bridge....20 hours ago. Any ideas or is it a matter of waiting for support reply?

[humble iris]

hello am stuck on this part already confirmed everything that popped out. anyone can help me regarding this? im migrating my wallet. Is there an ongoing issue on Migration of passport?

[jolly marten]

Hi there everyone, I don't find the answer. Last season I was at 500 000 Points, I just cheked the airdrop and it is based on 43000 point ? Is there a multiplier or something like this ? Or is it a bug ? Thanks

[wary wadi]

So i have this issue that my ZERO daily quest is to extract silicon from site, but i dont have silicon on this plot -.-? anyway to re-roll?

[manic quarry]

Why i cant see my zero mission?????

[humble iris]

i havent migrated my account since beta season 1 airdrop. only remembered now. Anyone can help me with this? i confirmed all of the signature request and it only keeps on loading

[supple kestrel]

Good day

Check here - #💬〕general message

Also probably you are trying to authorise from restricted region IP or using blocked VPN

Check restricted regions here - #❓❗〕community-help message

[supple kestrel]

Good day

Check full guide about deposit here - #❓❗〕community-help message

If you did everything correctly and the funds still haven't arrived, you'd better wait for a response from support or contact IMX support

[supple kestrel]

Good day

Points for Survival Milestones was removed

#📣〕announcements message

[supple kestrel]

Try to ask it in #🎮〕illuvium-zero please

If you think that an error has occurred, please follow the link in #❓❓〕support

[humble iris]

hello im not on a restricted region and not using vpn or anything

[supple kestrel]

So check here - #💬〕general message

And if doesn't help - better ask in #❓❓〕support

[inland saffron]

I’ve sold it with IMX thingies. Basically it was stuck in IMX layer, had to transfer to passport with IMX tools. Messy but it worked :/

Thanks anyway 😉

[humble iris]

Step #1: Breath and Calm Down! We will get through this together!
Step #2: Click "Account" > Click "Login"
Step #3: Click "Migrate Illuvium Account to Passport" > Click "Continue"
Step #4: Click "Wallet" and give standard IMX permissions to access your wallet
Step #5: Click "Connect to Passport"

[humble iris]

i cant seem to go through the step 5 it only shows this loading when i click wallet and confirm all the signature requests.

[humble iris]

still stuck on this forever loading process

[loud rampart]

have you tried deactivating other wallet extensions in your browser settings than the one you actually want to migrate?
You might missed a confirmation pop up of your wallet to confirm the migration.

[wet mountain]

I'm trying to remove a post, and it just gives me an IMX error, help.

I've already changed browsers, cleared the cache but it didn't work, and this only happens with 1 specific Illuvial

[urban steppe]

Hi. I opened a Support Ticket and thr supporter teils me to write here. Maybe you can help me here. Until 2024-09-25 i think i had 1.7 Mio points in Saison 2. But now there are online 76 k points. What happens?

[rancid plinth]

@lusty slate You were going to ask the authorities about my support, can I know if there is any progress? It's been 16 days. Vesting is finishing tomorrow pls . support id #64618

[urban steppe]

65409

Supp id

[plucky juniper]

Anyone who wants it ? haha 🙂

[lusty slate]

please use #🛒〕illuvials-dex channel for this

[lusty slate]

I've not got an answer on the status of this....I'll try again....support team has a lot of tickets

[lusty slate]

#📣〕announcements message

[plucky juniper]

Hey guys

I need help my season point are gone İ was 323th and now 2500 th why my points are gone ?

[rancid plinth]

But vesting is finishing tomorrow i hope thats not gonna be problem

[stable skiff]

Milestone points got removed since they dont give points this season, might that be it?

[plucky juniper]

Yeah maybe

[urban steppe]

This were Not Milestone points. Same Problem herein.

[plucky juniper]

But why i got points from milestone if it is useless

[stable skiff]

Because they didn't fix it yet

[plucky juniper]

This is bullshit sorry but i worked for it. I got all milestones. My time is wasted.

[rough marlin]

Who won the tier 2 land plot from the raffle at the end of the gauntlet tournament? It's been over two months. Was it just forgotten about? Nobody ever seems to answer... Did it have to vest for three months first or something? @lusty slate

[stable skiff]

It was known since start of season 2 they wouldn't give you points

[lusty slate]

Who organized this gauntlet tournament? Was it a guild? Do you have a screen shot of it or the rules?

[rough marlin]

It was rich and Kieran

They couldn't figure it out during the live stream of the tourney, and said they would do it the next day and it seems like it just never happened.

[stable skiff]

Probably contact Rich

[rough marlin]

@tight spruce Who won the tier 2 land plot from the raffle at the end of the gauntlet tournament? It's been over two months. Was it just forgotten about? Nobody ever seems to answer... Did it have to vest for three months first or something?

[tight spruce]

We didn’t do it yet

There was a problem with extracting all the people from the discord poll

[rough marlin]

Bummer, well thanks for the reply anyway. 🙂

[gray isle]

hi - i keep getting a 403 forbidden error code - logs me out of my imx on illuvium dex... then cant play... i end up spending a couple of mins trying too log in ... i desperately need help

[lusty slate]

Try this things and see if it helps:

1. If you have a VPN turn it off
2. Reset your internet router
3. Restart your PC

[gray isle]

have done all 3 plus clear cache and tried different browsers

[lusty slate]

Yes, I remember now.....you have to wait for #❓❓〕support to helps you

[normal garnet]

every time have person complaining for this error, It's not possible they didn't see it ticket I have already made several,

I want to keep playing but as soon as I enter the game I play for a while, it gives an error and I can't play until the illuvium website returns my nickname.

Sorry to seem to be speaking in an arrogant tone, but it's already boring.

Erro,

Back normal

[pliant furnace]

Are you mod?

[normal garnet]

error again

I DON'T USE VPN

[half hornet]

did u try to clear ur browser?

[normal garnet]

every time, I created another account to test, the new account does not give any type of error.

[half hornet]

do u by any chance logged in on your phone?

[lusty slate]

Yes I am

[lusty slate]

That happens to me sometimes. Just ignore it and log in again or try a different browser. Brave seems to help some people that experience this problem

[normal garnet]

😿

[lusty slate]

Yeah we had this conversation before

[normal garnet]

"I will try another browser."

[lusty slate]

Hopefully the upcoming web updates fix this annoying error 🤞

[normal garnet]

🙏🏽

[lusty slate]

Remember to report it in-game with B. It helps prioritizing bug fixing

[pliant furnace]

I have some problem with logging in using my immutable passport. I wasnt here for more that 2 months now

[lusty slate]

Do you have assets that you need to migrate for your legacy account like illuvitars?

[normal garnet]

I had the account connected in the browser on my phone; is there anything related? I logged out from my phone. "The 'b' doesn't work when the user 'loses authentication' in that error."

[pliant furnace]

I want to check my rewards for pre-season that ended 30 VI.

[lusty slate]

Did you create your account using the same email as the o e you used in the Test Net?

[lusty slate]

Create an account using the same email. Then go to Profile > Missios > History and you will see your Test Net rewards....here is a guide to create an account if you don't need to migrate assets
https://illuvium.zendesk.com/hc/en-us/articles/6505944164623-Account-Creation

[pliant furnace]

I did this but in the history tab there is no pre-season, only season 1.

But I took part in pre-season.

(it ended 30th June)

[lusty slate]

Did you use the same email address?

[pliant furnace]

Yes

[pliant furnace]

During pre-season I logged in with immutable wallet

[lusty slate]

If you click this arrows you don't see your previous test net season rewards?

[pliant furnace]

Ok, I got it : ) Thank you.

[lusty slate]

Awesome 👍

[normal garnet]

@lusty slate I disconnected the account from my cell phone's browser and it apparently resolved the problem.

[grim berry]

does stage location effect the type of gems that drop i need nature gems

[normal garnet]

Fake sadjaidai , same error

[lusty slate]

Thanks for that information, it helps a lot

[lusty slate]

oh.....dam

[daring frigate]

Hey guys, does anyone know what's up? My points for this season just vanished! None of the milestone missions are counting. I went from 68k to 10k.

[loud rampart]

Milestones don't count for this season.

[white birch]

When will the claim be available?

[supple kestrel]

More info will be announced in October 1st

[white birch]

thankss

[shy timber]

what is that ?

[cerulean rivet]

My award didn't

The reward is gone

[lusty slate]

clear cookies and cache or try a different browser

[cerulean rivet]

Still unable to query

[lusty slate]

Open a ticket with the #❓❓〕support team

[cerulean rivet]

ok

[misty sparrow]

hi, my acc unbanned 4 days ago but my season points before banning are not there yet, do you think it can be fixed before season ends, even if not, can they add my points after season ends? is there time limit ser

[lusty slate]

There shouldn't be a time limit on your open case

[misty sparrow]

thanks ser

im glad to hear that, I was worrying it wont be done till season end

[patent oasis]

if an illuvial escape in the overworld can u logout to see it again?

[loud rampart]

It should respawn somewhere on the map.

Likely it respawns close to where it esscaped. (AT least from what i heared, haven't tested it myself)

[patent oasis]

thanks cause a dark holo escape my grasp

[loud rampart]

https://tenor.com/view/caddy-shack-gun-rifle-snipe-sniper-gif-22449485

[bleak summit]

what error ?

[swift sequoia]

claim

[broken raptor]

hey guys i have a problem with the game

It's like the mouse returns to the center of the screen all the time and doesn't let me move through the menu

Do you know how I can fix it?

[chrome valley]

I have same problem, I already tried chrome, brave, and edge browser. My reward points are gone in season 1. Last time, it was vesting then now its gone.

[bleak summit]

hello how to fix it ?

[runic nexus]

guys everyone had the points from survival floor 40 removed?

[shy jay]

why no pending WD history when im wd ILV?

[sonic orchid]

hello guys. i have 1 problem with enter to game.

when logging into the game asks for a code, I enter the code that came in the mail, but the game recognizes it as an invalid code. Who can I contact to solve this problem?

[dreamy jolt]

Airdrop begin 25 may.... cannot withdrawal.

[swift sequoia]

why you want testnet game? download colored Illuvium

[supple kestrel]

If you mean pre-season 1 - you can collect full amount in 1 day

[supple kestrel]

Looks like something with connection

You better ask it with link on screen in IMX support page

[supple kestrel]

Weird thing

You better report and ask in #❓❓〕support

But i hear it for the first time, maybe its on your PC side

[supple kestrel]

Yep, points for Survival removed for everyone

#📣〕announcements message

[supple kestrel]

Probably some delay

Check with withdraw guide here - #❓❗〕community-help message

[supple kestrel]

Good day

Do you mean the code when registering? To enter the game you need authorization in the IMX passport by mail, without a code

[supple kestrel]

Looks like you are not authorised, try to clear cache, change browser, disconnect and connect wallet again probably

If doesn't help - you better report and ask in #❓❓〕support

[sterile mantle]

Hello everyoane

[tacit palm]

Hello

[cloud depot]

Is anyone else having a minting problem? I made some shards and got some ilvs, but they still haven't appeared in my inventory.

[marble dagger]

i have not been able to withdraw funds from imx to ethreuem. its been in limbo. IMX sucks big time man. It says i need to change network but i am already on eth maninet lol

@bleak summithey man is your issue fixed? i am facing the same problem

[shy jay]

what contract adress ILV in metamask?

[cloud depot]

Can someone please help me seriously????

[shy jay]

2 day and no pending withdraw i need support assist i think.. all my step is correct.

[cloud depot]

If you did it through Metamask it takes 1-1 week to fall off

you should have made the bridge at imx

fall on time and for your broker

[quiet badge]

@glass galleon @short mango @tight spruce Are you guys still correcting the points from season 1? There are people who did not have their wave 40 points discounted and even worse, they counted milestone points after the season ended. So, what happens is this: I've been following people's scores and rankings and made a spreadsheet with this information to know how much I could invest playing in season 1. I know the points are wrong because I had more than 4 million points and the 1 million points were discounted correctly, leaving me with 3 million, a friend who had 3 million and now has 3.2 million because the 1 million were not discounted and still counted milestone points after the end of the season. I can prove it. I wonder if you guys are still correcting the points? I've already opened a ticket, and I know they won't respond in time, so I'm posting this here.

[supple kestrel]

0x767FE9EDC9E0dF98E07454847909b5E959D7ca0E for Ethereum Mainnet

[supple kestrel]

Maybe there is some delay

Try to check if your withdraw is ready on TokenTrove as well

[cloud depot]

@supple kestrel Sorry for bothering you, but could you help me please, I have a minting problem, I craft and get ilvs at dg and I don't receive them

[supple kestrel]

Good day

Maybe just a delay, but you better report and ask it with link in #❓❓〕support

[cloud depot]

If I do it there it will take a long time for them to resolve it...

But I will do it

[supple kestrel]

As far as I know this sometimes happens in IMX, probably you just need to wait

[cloud depot]

ok no problem thanks for your attention

[marble dagger]

i am connected to my metamask eth mainet lol. why always this error?

[lusty slate]

MM is being funky....try this on your wallet. It usually does the trick

[marble dagger]

omg wow, you are a hero. Dude you need to pin this

[neat coral]

Are you serious??

Everyone, Listen to me
I am outraged.
Is it because I encountered a scam?
No, it's because the official site concealed that scam accounts were linked to it, and they are ignoring the voices of actual victims.
This is not healthy. Since there has been no sincere response, although I didn't initially intend to, I now want to pursue accountability.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[arctic zinc]

The website was not compromised. The website did have an old link that was no longer pointing to the correct account. TwitterX account links can be changed by the TwitterX users. As you noticed that was previously discovered and addressed.

[solar herald]

i withdraw fund from ilv site .it was pending yesterday.
but its not in pending and ready now
what happened?

[tight spruce]

Please make a ticket, the points are final the wave 40 points were removed. They could’ve earned the points in another way though

[quiet badge]

I have already made the ticket and I can prove that there are people who still have points from wave 40. I am available to clarify.

[main token]

i got the ILV from season reward but i dont find inside my passaport. sorry if its a dumb thing, but wherer can i manage my ILV tokens? where i cant withdraw or exchange them? i intend to buy fuel but didnt find a place to get or exchange the ILV. only appears in the history of missions.

[tight spruce]

You can send me but no one has them.

[tight spruce]

They aren’t available to be claimed yet

[dim nimbus]

I was withdrawing ILV to MetaMask and got to step 2, but after going back, there was a website error. When I tried to withdraw the ILV again, it was no longer there, and I can't see it in the pending section either. So where is my ILV? Has it been lost?

[arctic zinc]

It’s not been lost. It’s probably in your metamask controlled wallet.

You can use a commonly used immutable x marketplace site like tokentrove.com to do the withdrawal to ethereum mainnet.

[dim nimbus]

oh thank u❤️

[worthy agate]

This needs to be addressed so others can at least know what happened and be cautious

[true mauve]

how do i add funds to my account i am very confused?

and very new to this and i dont know what to do

[arctic zinc]

Please ignore friend requests and DMs. Lots of scammers will try to get you

?scam

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[arctic zinc]

This guide may help you

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

There are other guides pinned here too #❓❗〕community-help message

[true mauve]

i have done this and still very confused ive been trying this the past 48 hours and about nothing is working

[true mauve]

dawg this is impossible ngl

[misty sparrow]

6 hours later or 30 hours later this season ends?

[arctic zinc]

Sorry I logged off for awhile.

I could help figure out what’s going on for you. I suspect that it’s probably doing something with a metamask wallet or something. We could look on some network explorers and see what’s happening.

What’s your passport address and what’s your metamask address?

[misty sparrow]

@lusty slate I want to complete casual missions but 3 times in a row Im matchin with this guy and game instantly ends and I win, I dont want to get banned again , apparently its not my fault, and I get the error shown, I dont want to experience same thing happened to me in overworld (I got banned due to error caused by entering maps fast)

[true mauve]

It’s alright I understand I’m at work right now so I’ll get back with you tonight in about 4 hours

[sharp cedar]

Can we extract common shards in stage 0 ?

[arctic zinc]

No. Only shard fragments (tier 0 shard) can be extracted in stage 0

[lusty slate]

Yeah that shouldn't be a problem on your end.....Please report that I will also ask about this error, I don't think I've seen this before

[shy jay]

same with me done wd but token not in metamask and in wd pending is null

[shut linden]

i saw someone said the same thing yesterday.
@lost pine can you please investigate if this is true

[lusty slate]

Check the status of it in immutascan.io if it is in the rollup then all is good (it can take up to 24h to bridge)

[shy jay]

status is succes but token still not in my wallet.

[candid wagon]

Query, will multi-accounts that only farm weekly farms be banned?

[lusty slate]

Give it some time if in 24h nothing happens tagnme again.....here is a guide on how to withdraw to L1
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

Probably here is a piece from the ILV terms and conditions

[candid wagon]

thanks

[latent glen]

Can i still receive my funds when my metamask account was compensated?Can i change my metamask?ALlthough i claimed it and whenever i put a ethereum for gas fee in my metamask account it automatically transferred

[arctic zinc]

You must mean that your metamask is compromised.

If you used your metamask to start the withdrawal from immutable x to ethereum mainnet you would need to use that same wallet to finish the process.

I don’t think imx support will be able to offer any alternatives.

[latent glen]

So that means, I couldn't withdraw my rewards....

[arctic zinc]

Where are your ILV tokens right now?

What have you done so far?

[latent glen]

Its in ready to withdraw but when i put a gas fee in my metamask it automatically trasferred

[arctic zinc]

Is there anything that you could revoke on sites like revoke.cash ?

Do you know if they have your keys?

[latent glen]

Idk how it was compromised

[arctic zinc]

Almost certainly you input your secret phrase somewhere.

Or are using a fake metamask extension

But no. Unless your wallet has enough eth to finish the withdrawal process you won’t be able to get that ILV.

[latent glen]

I just remembered that there was a Illuvium site and i entered and login and my brother verifies it and told me its a scam link

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[latent glen]

The issue is that whenever i put money in terms of Ethereum, it will automatically transferred thus resulting i couldnt withdraw the funds

I just hope that IMX will have an alternative so that i could withdraw it

[arctic zinc]

So again I’ll ask if you looked at the revoke.cash website to see if there are any spend approvals that you can revoke

[latent glen]

I havent gone to that website yet, but ill visit it rn

[arctic zinc]

Unless the scammers have full control of your wallet (because they have your secret phrase) then there may be some hope.

[latent glen]

What shall i do after i enter the site?

[arctic zinc]

What did you enter? Just clicked on a site? Connected your metamask? Entered your secret phrase?

[latent glen]

I entered the site, connected my metamask but i didnt enter my secret phrase

[arctic zinc]

This should help show you what is done on revoke.cash https://youtu.be/RkuWysFB0j0?si=D-36znhOQVcAkROW

[arctic zinc]

I might be able to see something on etherscan if you share your public wallet address

[latent glen]

How can i share it to you

[arctic zinc]

Copy paste

It’s just the 0xgno628… address

I’ll take a look

[latent glen]

Thanks!Update me if you have something

[arctic zinc]

Umm when was the last time you tried funding the wallet?

[distant basin]

can i buy fuel with ilv or how do i swap ilv to silv2 ?

[latent glen]

It was last month i believe

[arctic zinc]

I’m confused as to why you would have used this address that has been compromised for 50+ days. Like from the moment it was first funded

[latent glen]

I was claiming pre season 2

[arctic zinc]

Ok so the timeline was get preseason 2 rewards.

Then open a metamask wallet that immediately transfers your initial funding transfer out.

[latent glen]

I dont get it?How? So it means that its still possible?

[arctic zinc]

Does not seem like it. You never had sole control of your metamask wallet. Someone else always did as well.

Makes me think you don’t have the correct metamask extension installed… do you use other metamask addresses?

[latent glen]

but i never gave my security key to anyone

[latent glen]

Yes i do

[arctic zinc]

Do you know how to be certain of this?

Did you ever install another wallet extension? And use the same secret phrase?

[latent glen]

Yeahh i tried to do all sort of things just so that i can withdraw the funds

[arctic zinc]

But that’s exactly the sort of thing I’m saying could have been what compromised your wallet. Inputing your secret phrase into anything (like a wallet extension)

[latent glen]

Ohhh now i know i really cant withdraw the funds

[arctic zinc]

You could attempt to fund the wallet with smaller amounts of eth. Potentially several micro deposits. Less than $1

[arctic zinc]

Seems like there’s a scammer in the chat that will attempt to target you. Beware. All DMs and friend requests are scams

?scam

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[latent glen]

I'll gain nothing from it for the gas fee of ETH is quite expensive

[arctic zinc]

Hmm gwei is at 5 so it’s not too bad at the moment. But yeah it’s definitely not a lot of ILV to try to be risking too much eth to get at

[latent glen]

Yeah its 1.5 ILV, but still its what we worked for

[distant basin]

can i buy fuel with ilv or how do i swap ilv to silv2 ?

[arctic zinc]

Oh sorry I saw this earlier and forgot to respond.

You can’t. You’d have to move the ILV to ethereum mainnet and then swap it for something useful for buying fuel. Eth is the most useful at the moment. sILV2 is not really. sILV2 still pays full price for fuel last I heard. Very lame.

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[distant basin]

is it a planned option for the future im guess ing ?

[arctic zinc]

ILV won’t ever be for buying fuel.

sILV2 technically can. But it’s just not ideal. But yes in the future it should be fixed to match the proper fuel price.

[distant basin]

many thanks

[arctic zinc]

Umm I should probably ask some others… I just read something that makes me wonder if sILV2 is actually working to buy fuel at the reduced prices…

<@&795142782133207063> have any of you seen if sILV2 is still buying fuel at the max price or if it’s at the same price as eth?

[distant basin]

I did buy fuel with silv2 a while back seemed to work ok but really wasnt paying attention to cost so who knows lol but yea thats why i asked about the swap cause i thought it was functional but ive set up the withdrawal anyway ill grab some eth and buy it that way

but yea a wee exchange button or just enable buying with ilv would be much more ideal for the future for sure

[arctic zinc]

Oh definitely your ILV will need withdrawn. And swapped on ethereum mainnet.

[spark rivet]

28,000 points was not added to my total points, is this a bug?

[quasi pulsar]

you have to catch 7 of them to complete the milestone and receive 14k, the score you see there is not "per Illuvial"

[swift sequoia]

total 7 illuvial = 14k

[pale crag]

hey guys,. the rewards from the testnet are locked? any way to transfer them to exchange?

[spark rivet]

oh i thought per capture

[swift sequoia]

@pale crag

[versed shadow]

help its already on eth mainnet but still this shows up

[gentle willow]

What is the method transfering Eth from an Exchange to Illuvium

[tacit palm]

Try turning this off

[versed shadow]

thanks

[swift sequoia]

remove metamask, re-download

[swift sequoia]

layerswap, use bridge then send

[halcyon leaf]

May I ask, I extracted the ilv address of the internal test airdrop to imx, but I filled in the address of the little fox wallet, can I still find my ilv?

[distant basin]

So i got the withdrawal ready but i dont have gas in my metamask to complete the transfer so i wont be able to exchange it for eth so my next question would be the ilv that is now in the ready process will it revert back to my passport after a expiry time or is it stuck in limbo till i can pay the gas ? i assumed i could pay the gas via the amount being transfered like a exchange etc

[tacit palm]

It will stay there until
You claim

[distant basin]

I must say i dont understand why it wasn't just an option to just buy fuel straight with the ilv in the first place it would save multiple transfers fees back and forth just to get eth from the ilv gained and also save alot of hassle and problems like this being encountered in the first place

[pale crag]

ban this scammer from the server. trying to impersonate @arctic zinc

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[tacit palm]

Can you copy his Discord ID?

[quiet badge]

@amber star @glass galleon Hi Perry, I spoke to Aaron about a problem that is happening with the 1m points of wave 40 from season 1 and he asked me to let you know, I'll send it to you by DM. I sent you a friend request

[vital dirge]

iam stucking on this step, can any1 help me how to solve it? i click on connect but nothing happens

it is connected but still nothing happens

[pale crag]

pe1ican22.
It s in the photo right to the name 🙂

[vital dirge]

pc

not working

[hot bison]

Hello, I did received this email, is it legit ? I may have applied for beta but I know scams are everywhere 😄

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[hot bison]

illuvium Successfully registered + Claim Your Free Mint as a Special Welcome Gift

[loud rampart]

Scam

[hot bison]

Thanks! Too good to be true. I admit this is well executed, email with no spelling mistake etc

[loud rampart]

Dm's are scam

• Clear Cache
• try a different Browser
• try deactivating other wallet extrnsins than the one you want to use in your Browser Settings
• deactivate vpn

[magic relic]

Hello, can I withdraw my ILV to phantom wallet? and how? thank you!

[arctic zinc]

No not really. You’d have to use a metamask wallet to make it happen. (Technically you could have the same address in both wallet extensions but why would you)

[arctic zinc]

Here’s how https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

(fyi turning off phantom wallet extension can help fix metamask connection issues )

[candid wagon]

query, is the eth deposit slow?

[arctic zinc]

I’m not exactly sure what “eth deposit” you are referring to.

But depositing eth to the immutable x network usually appears in your imx wallet in about 10-15 minutes

[silk whale]

how many dollars will it take for a gas fee? on ETH

already ahve a pending transaction

[gritty gyro]

anyone knows how to solve this? my metamas is already in eth mainnet

[arctic zinc]

Probably in the pins

[arctic zinc]

It depends on the gwei… today too much.

[gritty gyro]

wdy mean pins ser

[arctic zinc]

#❓❗〕community-help message

[gritty gyro]

worked like a charm! thanks

[floral bay]

Can we claim our season1 airdrop?

[tacit palm]

Not yet

[timber locust]

ould you help me? i haven't been able to redo my craft for 2 months and the devs can't figure it out, could you see a way to return my funds and resources spent on the craft? #65677

[formal oyster]

hey, this is normal i can't unlist my land ??

[arctic zinc]

It’s a common issue. It’s probably actually unlisted. But the ui says otherwise.

[arctic zinc]

IMX connection closed indicates that a UI bug is being encountered… basically the thing you want to buy is not actually listed for sale.

You can tell it’s not actually listed for sale if you don’t see an option to MAKE OFFER.

[formal oyster]

ok ty and now i want to put it on the market but the button is unlist, you know how can i do ?

[arctic zinc]

Try using tokentrove.com to do it.

[formal oyster]

It's working TY

[pallid lance]

I can't play illuvium overworld right now, do you have the same?

[arctic zinc]

No. I was just playing and losing in ranked arena

[normal garnet]

@arctic zinc is a bug?

[arctic zinc]

Yes. But a global one. They fixing stuff

[normal garnet]

sure, Thx

[hearty garnet]

Thank you for your response!! ❤️
Btw the same will happen again. Weekly missions started today (September) and will end in October, but the Season 3 will be paused. There will be no Season 3 in October according to announcement. Probably only in November. What will happen to weekly missions that started today? Can they be completed along the week, being added to either S2 or S3? Or today only? Like a 1-day weekly mission 🫠

[pallid lance]

How to fix the problem with no access to overworld? Failed to load URL... with error ERR_NAME_NOT_RESOLVED (-105).

I did a restart but problem wasn't solved

[misty sparrow]

@quasi pulsar ser, thankfully some of my ilv points come back around "+47.420" but I finished wave 40th this seasons, it should ve been more than +50k

[misty sparrow]

I assume you added my current score 47k because I already collected 19k after unbanning

[quasi pulsar]

milestones does not count for Season 2

[misty sparrow]

cant it be added to season 1 point cuz I tried so hard to do it :c

thanks you so much @quasi pulsar and support team and @lusty slate for answering my questions and helping me through these times, at least Ive my dailys thanks God

[quasi pulsar]

I am glad to hear that you got the points back

[pallid lance]

@quasi pulsar How to fix the problem with access to overworld?

Arena is working

[quasi pulsar]

what exactly is happening that prevents you to play Overworld (need as much info as possible)

[pallid lance]

Click button to play overworld is loading and i have an information "Failed to load URL http:/dummyurl/ with error ERR_NAME_NOT_RESOLVED (-105)."

nice, what should i do?

will wait for support

[hearty garnet]

@arctic zinc would you know what will happen to the weekly missions?

[lusty slate]

Glad to hear things worked out

[lusty slate]

Season 3 will be paused as you stated, the missions will keep on spawning and refreshing but they won't give any airdrop points (or won't count) until season 3 officially starts

[lusty slate]

Don't accept DMs they are scams

[lusty slate]

Can you send a screenshot of it please

[pallid lance]

Is there an expectation to solve it until the end of today?

[rancid plinth]

@tight spruce i have been waiting for 20 days and still no answer today is finished vesting and i am still waiting . i still cant see my 20 illuvium reward from pre season 1 . I have played 300+ hours in a month . I am student and i was waiting for this vesting. What i am going to do now ? pls can u help somehow

[left river]

Where do we go to see our rewards / claim? I'm super new to Illuvium

[quasi pulsar]

can you try to delete your "Saved" folder

• Input this to your file explorer to get to the folder directly:
• %appdata%/../Local/Illuvium/
• Delete the "Saved" folder

[left river]

Oh, I just found it from the screenshot above lol.
Disregard my previous question

[pallid lance]

I don't have saved folder

[quasi pulsar]

please double check if you inputed the correct line in the explorer, if you still dont see it, please create a support ticket from the screen as on your screenshot (press "B")

[scenic aurora]

Are milestones gone? I completed a milestone worth 67.5k points in Season 2 and they're no longer there.

[tacit palm]

Milestones were removed from Season two

as they do not recive points

[scenic aurora]

Thanks for the reply!

[whole shoal]

I approved the ilv withdrawal, but it does not appear in Pending. Is this something that takes time? This was not the case with eth.

[tacit palm]

Most likeley a UI clitch, it takes up
To 24 hours before you can claim on Ethereum

[glad marsh]

i start my withdraw and now its stuck in this step, i confirm in metamask the transaction and the money was withdraw but i cannot see in pendings and there is nothing in metamask saying about the transaction

[late depot]

Hello! is there an article with tips for beginners, explaining more about the game and important things?

[lusty slate]

IMX takes up to 24h to bridge your founds...you can keep track of the process in immutascan.io....here is a guide on how to withdraw founds:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

You can play the tutorial, it explains all the basics, there are tutorials for all game modes. You can also find different guides from content creators in #🎨〕community-content . If you have more specific game related doubts you have feel free to write them here

[glad marsh]

yes i was following step by step but it stuck in that print, its still loading and dont complete the process

[lusty slate]

check immutascan.io and see if it went through.....or send here the transaction hash and I'll check it for you

[glad marsh]

i found the transaction in immutascan.io, so if it is there is all good?

[lusty slate]

Yes , it just take time (up to 24h). Check after 8h if it's ready

[pallid lance]

I found the folder and deleted. When i opened the illuvium |patching data downloading files| was doing and it wasn't solved my problem 😦

[random wing]

hello serrr

[echo granite]

any solutions for this?

[mild lance]

Look in inmmutable passport, there should be the funds

[lusty slate]

Try clearing cookies and cache, if you have a VPN turn it off

[random wing]

Yesss serrr im good

[lusty slate]

Did you get the Passport email verification window?

[random wing]

Thanks tholky ,you are my mannnn

[lusty slate]

Good to hear

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[real ravine]

yo GM! i just claimed the pre-season reward.. but when i try to withdraw, theres 0 in the wallet?

[echo granite]

solved
I closed my browser and it worked
tks tholky

[lusty slate]

It can take up to 24h for the founds to bridge...check after 8h

[lusty slate]

Awesome!!!

[candid dove]

Hello, do you know why i can't bridge my ILV from immutable to eth wallet? It keep stuck on there

[humble fog]

@modern geyser has a bug where he cant leave the overworld back to sanctum mesa because the icon is not there in the obelisk

[modern geyser]

I can't leave the map, it doesn't appear to press "E"

[lusty slate]

clear cookies and cache or try a different browser see if that helps

[modern geyser]

😭 😭 😭 😭 😭

[fresh crag]

How do I solve this problem? My metamask is on the ETH network

[lusty slate]

MM has been a bit funky lately....this usually does the trick

[fresh crag]

thanks

[real ravine]

hey bro how to check if my withdrawal came tru in metamask? because it shows that it is already deducted to my account.. but cant see it in metamask.. please help

[lusty slate]

check on immutascan.io....it takes up to 24h for founds to bridge, I would check after 8

[real ravine]

what would it look like in metamask, will it show ethereum token or ILV token?

[lusty slate]

ILV token, that is the airdrop you got and what you withdrew

[real ravine]

should i import token address for that to be read by metamask or something? or no need to do anything?

[lusty slate]

Yes if you don't have ILV in MM it's a good idea to add the token

?token

[sacred grail]

Token Address

ILV: 0x767fe9edc9e0df98e07454847909b5e959d7ca0e
ETH/ILV SLP: 0x6a091a3406e0073c3cd6340122143009adac0eda
sILV2: 0x7E77dCb127F99ECe88230a64Db8d595F31F1b068

[real ravine]

which one of the 3 should i add?

[lusty slate]

1st one ILV

[fast mauve]

How high on the leaderboard did you have to be to get rewards ?

[humble fog]

im iin a gauntlet match with all bots, and no one is losing HP when losing lol we gonna go to 100 rounds

[lusty slate]

Everyone got rewards, the quantity is based on the amount of points you made. You can check in Profile > Missions > History

[lusty slate]

https://tenor.com/view/karen-being-a-karen-calling-the-police-calling-the-cops-gif-27252855

[fast mauve]

This is all I see.

[lusty slate]

what is?

[lusty slate]

Your rewards should appear....Clear cookies and cache or try a different browser, if you have a VPN turn it off. If none of that helps contact #❓❓〕support

[lusty slate]

Sorry I didn't see that you had season 2...those rewards are not calculated yet

[arctic zinc]

This is season 2. There are no ILV shown for season 2 yet. Those are expected to be visible around October 15.

You can press the arrow to the right to see season 1

[fast mauve]

Ok. Thanks

[lusty slate]

Yeah I just saw it was season 2 and not 1 lol

[primal mesa]

how to withdraw

[arctic zinc]

What the heck is this a screenshot of? It does not look at all familiar?

Is it a scam website that you got a link to from a scam email?

[primal mesa]

no

[arctic zinc]

Ah ok. Never seen it look like that.

[arctic zinc]

It’s still PENDING. There’s nothing for you to do but wait until it’s READY to withdraw.

[sacred patio]

Dumb question: what's the link to get our season 2 rewards?

[warped bobcat]

guys how to claim the vested ILV.

[karmic swan]

it's in ur passport, do this:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[warped bobcat]

its 0 balance bro

can anyone help me claim my vested ILV hhehe

[tacit palm]

You already claimed

[warped bobcat]

why i cant see it on my balance

[tacit palm]

So it would be in your balance on your Passport

[tacit palm]

Could you share your passport public adress here or in DM?

[crude storm]

0x34a7b77bab579727d9192f042462fff0ad60ee68 check mine as well same issue

tried to withdraw my silv2 and it automatically appear in my pending

but my ILV is not appearing immediately after I withdraw

[tacit palm]

The ILV is in your Metamask adress on IMX, most likeley missed the last step when initiating the bridge.

You can use the add function on your passport and connect your Metamask that holds the Ilv and transfer back to passport and redo the bridge step by step

[crude storm]

Tldr: I withdraw my ILV first, then SILV2 second but only SILV2 appears in pending.

[tacit palm]

0xa9760c68359d8ae3bacb1f907e1b9ff94481db84

[crude storm]

Thanks, I definitely missed the last step i tihnk because of the pop block

[tacit palm]

It happens alot

[crude storm]

saw it, the first one, "from IMX wallet" thanks

[manic ridge]

Cannot read properties of undefined (reading 'blockchain')

For further assistance, please visit our support page.

Why this all time when I try to migrate my beta account?

[tacit palm]

Are you trying to migrate your beta testnet account?

[manic ridge]

Yes, now i cleared cookies and allows me to connect my metamask but says wallet not registered

I was playing since day 1 in beta, like 8Hrs x day and now i think i lost all my ILV from rewards... Can you please help me @tacit palm ?

[tacit palm]

If you only played during Beta testnet, you. Don't need to migrate.
You need to make a new passport using your email from testnet.
Airdrop is tied to your Email.

[manic ridge]

Ok, I make my new passport in IMX? And then loggin using it?

nothing, I loggin and I see 0 ILV from season 1

seems like my old account it's wiped out @tacit palm

I can only see the IMX Gems are stored, but nothing about my ILV from the Season 1... this feels bad, for real

[tacit palm]

Are you in the illuvidex?

[manic ridge]

yes

and using the same email from season 1

[tacit palm]

Please make a ticket with #❓❓〕support and they can have a deeper look

[manic ridge]

I openend a ticket there and they ask me to come here to get help

[tacit palm]

We are not support,so dont have access to account details and such.
Normally you will get an email confirmation and a ticket number.
Do you have the ticket number?

[manic ridge]

No, I used the live chat in website

[normal garnet]

@lusty slate Why i cannot send pics more?

in the channels

[dawn berry]

to get funds in the passport is it better to put it on imx first via tokentrove or i just send straight to passport?

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[loud rampart]

at the very top right of the support site you have the button "submit a request"

[warped bobcat]

sure sir

sent sir @tacit palm

[frigid hull]

Is there a way to withdraw ETH from Passport to other chains than Ethereum Mainnet? If yes, how? 🙂 Like Base or Arbitrum.

[tacit palm]

You can withtdraw to different L2 i usually use Arbitrum.

[dark lion]

i get the error on immutable x saying change network

[frigid hull]

Can you write the process step by step? 🥺 I don't understand how to do it.

[tacit palm]

Turn this off

[frigid hull]

I used only the Illuvidex's withdraw process to Ethereum Mainnet.

[dark lion]

worked ty very much

[tacit palm]

Best is to transfer your Eth from passport to your Metamask adress on IMX,connect to layer swap and chose from IMX and pick the L2 you want it sent to

[frigid hull]

So not the Bridge button, but transfer?

[dark lion]

is it possible to turn my wallet account into a immutable passport account?

[tacit palm]

Yep,transfer to a wallet on IMX and use your metamask adress that you controll

[tacit palm]

Not possible,passport adress is generated when you make a passport

[dark lion]

ok than how do i get all the stuff i have to the passort account?

i have some illuvials and accecories i think

[tacit palm]

You can use the migrate function on the login page where you chose how to connect

[frigid hull]

The problem is that it connects with my Metamask address and not Passport address. 😦

[tacit palm]

Disconnect and chose login in with Email to your passport.

[mild forge]

I get an error when withdrawing with ETH wallet. Is it possible to withdraw with IMX wallet and if so, how can I do it?

[frigid hull]

You mean this?

[tacit palm]

I mean on the Illuvidex page for passport

[mild forge]

Lars can u help me pls ?

[tacit palm]

https://illuvium.io/

[tacit palm]

Bottom one

[sand creek]

hey i wanted to ask why i need more eth when i have eonugh, it says the fee is around 10 dollars and i have 13 dollars so why is that ?

[tacit palm]

Connect your metamask that you slso use on other L2s ethereum etc

[mild forge]

How to do it with IMX wallet Lars

[tacit palm]

They add extra fees incase of fluctulatinh gas fees.

[tacit palm]

Are you withdrawing from your passport to Ethereum? ilv or eth?

[tacit palm]

If you are swapping it is cheaper to use Sushiswap metamask takes almost 1% in ekstra fees aswell

[mild forge]

I'm having an error when withdrawing with Eth wallet. I'm asking how to do it with IMX wallet

[tacit palm]

Is your eth on your Passport on the illuvidex?

Can you share a picture of the error?

[mild forge]

Why can't I put a ss here?

[frigid hull]

Which address should be entered here? The same as Passport address or the final destination (Metamask address)?

[tacit palm]

Your metamask adress

[mild forge]

i cant ss lars

[frigid hull]

Okay thank you! I will try it with a little amount

[tacit palm]

You have not verfied it seems

[mild forge]

How to do it

[frigid hull]

And how can I get it on the selected network?

[mild forge]

b1rdx

How do I make it verified?

[frigid hull]

You need level 5 rank to send screenshot here.

[mild forge]

He asked me for a ss. If I send it to you in private, can you send it here?

[tacit palm]

You can send it to me directley i wont dm first

[lusty slate]

Try again....you should be able to send pictures in all channels. Maybe some gifs or links are getting blocked by the security bot

[mild forge]

i send u dm

[tacit palm]

Turn this off in your metamask

[sand creek]

ty, got it already

[normal garnet]

Thx my Friend loveU

[lusty slate]

You should be able to send pictures in this channel...try again

[frigid hull]

@tacit palm Okay, now I connected via Metamask on Tokentrove and I see the amount that I sent. 🙂 So now I can bridge it easily, right?

[mild forge]

I still can't

[lusty slate]

https://tenor.com/view/kiss-heart-shape-muah-love-wink-gif-25051971

[lusty slate]

Ok no worries I'll ask Jeremy about it

[lusty slate]

Don't accept DMs from anyone

[mild forge]

Yes i know ty

[mild forge]

sir can i send u ss on dm ?

[lusty slate]

Yes but I'll never DM you 1st just like Lars said

[arctic zinc]

You don’t have the survivor role.

Go to the server guides in the top left of the discord and read through those channels and you should get the role.

[lusty slate]

Ohhhhh Peli to the rescue!!!!

https://media.giphy.com/media/aAOOqnxDj2i59PdLZn/giphy.gif

[mild forge]

from the verify section?

[arctic zinc]

No further up I think.

Start with this I guess

#❓〕faq message

I do not really know where exactly to find it on desktop discord. But on mobile it’s just at the top top.

With a few sub channels in there

Oh I guess #🎫〕verify-asset is in there.

[dark lion]

its stuck here after i sign in my wallet any ides what i can do?

[chrome valley]

Help!!!!! my reward points in season 1 are gone

[real ravine]

hi GM! earlier i withdraw the rewards from pre-season 1.. its been more than 12hours, and its still not reflecting in my metamask.. please help\

@lusty slate

[limpid flicker]

will this be ever fix? its been a month no update . it is not even worked on still open. \

is this even really forwarded? the season already ended no updates not even once

[worthy agate]

Maya Rudolph is kind of fine. I would

[lusty slate]

Hi, can you go to immutascan.io and send me here your transaction number

[real ravine]

how to get that transaction number? can i DM you?

[lusty slate]

sure, don't accept any Dms and I wont DM you 1st

[real ravine]

i DM you bro

[dark lion]

@lusty slate could you help me out here bro its just stuck

[lusty slate]

You need to sign in with your email

the one you've been using for illuvium

Did you migrate your account?

[dark lion]

thats what im trying to migrate it says sign in your wallet right after connecting as soon as i do that it just spins none stop

[lusty slate]

Do you have assets to migrate?

[dark lion]

yeah some illuvials and some accecories

[lusty slate]

Clear cookies and cache or try a different browser?

[lusty slate]

Here is a guide on how to migrate your assets:
https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

[humble fog]

for love of god, can you guys remove the bugged/broken augements from gauntlet, we cant even play the damn game

https://tenor.com/view/ok-gif-3541715392052943031

[tacit palm]

https://tenor.com/view/ilv-gif-26442173

[humble fog]

https://tenor.com/view/its-been84years-titanic-rose-dawson-gif-5372593

[whole shoal]

@tacit palm As I mentioned yesterday, my ilv withdrawal did not reach the pending stage, but the balance was withdrawn from my account.

[tacit palm]

Whats the adress you sent from?

Can send the adress to me if you like

[whole shoal]

If you are asking for my imx wallet address
0x974d9892cde828b4b56bb17bcd1cc30360851784

[tacit palm]

How much was it?

[whole shoal]

4.6 ilv

[tacit palm]

You have a lot of tx😅 do you have the Tx hash?

[tacit palm]

They are in here

0xfdc466782129ea1efabce64a66abe395d8d12a9b

Most likely your Metamask adress?

[whole shoal]

I really don't know where to look from

[lusty slate]

Yeah it's not included in the rollup yet...it's still in the midway place....I would wait a bit more if not inquire in IMX.....In my experience it will go through

Your ETH went through....maybe too many transactions lately

[whole shoal]

But I think there was an error, I remember it wasn't fully confirmed.

[tacit palm]

You most likey missed a step with the bridge flow on the illuvidex

You can use the add funds on your passport and connect your Metamask to transfer the ILV back and re do the bridge.

[whole shoal]

great i got it back

[copper knoll]

How do I remove my ILV that was left here, when I tried to transfer to my wallet

[lusty slate]

Here is a guide to transfer founds from IMX to L1 wallet
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[copper knoll]

Yes, I did the step by step, but my transaction was completed but it doesn't show here on Pending Withdrawals

[rigid dune]

Hello! I am new playing Illuvium and I'm kind of confused as to what's happening on my season points right now, only 4,860 of my season points have been recorded on my history but I've gathered about 140,000 season points by completing missions and milestone throughout my playing time. I just played it one day and then it just drastically decreased down to a thousand, I don't know what I did., it just happened. Can anyone explain it to me? Thanks.

[lusty slate]

Clear cookies and cache or try a different browser. How long ago did you started the withdrawal process?

[copper knoll]

1 day

[lusty slate]

Milestones were not counting for season 2. There was a UI bug that kept adding them up but only daily and weekly missions counted

[copper knoll]

Yes I did that but it didn't change anything

[lusty slate]

Yeah it's not included in the rollup yet...it's still in the midway place....I would wait a bit more if not inquire in IMX.....In my experience it will go through. If nothing changes in 8h tag me again

[copper knoll]

ok thanks for the help

[dawn lantern]

Even after the backend patch of zero, I still cant remove plants and build something on the same spot on my T4.. same error for > 1 month now.. cant use a lot of space because of this error. Already reported the bug multiple times in-game. Hope it gets fixed soon

[arctic zinc]

This bug sounds super niche. Makes me curious. Unfortunately I’m not an actual fixer but certainly curious.

So there’s one spot on the plot that gives you issues when you attempt to remove a plant from it. And the error it throws when you try is a NETWORK error.

Can you screenshot before you try to remove the plant. And try to show which plant and where exactly that spot is.

[dawn lantern]

Thanks for answering Jesse. Its definitely not a common bug because on every other land it works perfectly fine. But on my T4 all of the plants are affected. I remove the plant -> try to build something there (path, building) -> I get the error. Really tried everything

its not just on one particulary spot

[pallid lance]

Second day i have a problem with opening and playing overworld. Restart, unistall illuvium and delete "saved" file from AppData not solved my problem.

[inner aspen]

I couldnt find my account that i used during CBT. Can I still withdraw the rewards?

[arctic zinc]

I suspect that you have a bunch of plants backed up that are supposed to grow immediately after you remove the last one.

Possibly try to keep removing plants. Don’t stop until there are no more plants.

I don’t know for sure though.

[arctic zinc]

There were no rewards from closed betas.

[spice folio]

I would like to send photos of my Iluvias to the Iluvias sales group

@arctic zinc can you help me ?

[lusty slate]

You need to be lvl 5 in discord to send pictures. Check your progress in #👑〕bot-commands , type !rank

[lusty slate]

Mmmmm....I have no idea. Do you have a VPN activated?

[pallid lance]

No, i don't use VPN

Yesterday i played stage 0 and had a crash. I restared the game and i have the problem all time

[lusty slate]

Then I don't know. Try restarting your PC and your internet router. Please report this ingame with B....I will also send your video to #❓❓〕support

[pallid lance]

I have reported yet, thank you so much

[forest vale]

https://illuvidex.illuvium.io/asset/0x205634b541080afff3bbfe02dcc89f8fa8a1f1d4/900357 I can't unlist

[lusty slate]

Please report this issue to #❓❓〕support

[loud rampart]

it's a known bug (feature?)
Even tho there is no space for plants to grow they go in something like a buffer storage, resulting in an instant spawn as soon as there is space to grow.
You have to clear all plants until that "storage" is empty.
Best way to do it is clearing all plants with as many builders as possible, reload plot and repeat. The plants that spawn are stage 1, so as soon as you clearred once, you can clear them pretty fast.

[normal garnet]

@lusty slate i fuse 2 Tatopees Dark Holo and a Tatopee holo but dont appear im my account. Have very much queue in my account

[normal garnet]

try in the TokenTrove

[lusty slate]

Close the game and open it back again....check immutascan.io to see if it's minted

[normal garnet]

disregard. the game gave error 403 at the time of the fuse. The illuvials are here.

its here my baby

[steel idol]

I got a problem with my reward last season 1, i can't see it how to create a support?

[arctic zinc]

What’s the issue?

You can ask #❓❓〕support on the website shared in the channel

[hollow igloo]

I did everything correctly and my ilv do not appear in pending, it has been more than 24 hours

[lusty slate]

https://media.giphy.com/media/aAOOqnxDj2i59PdLZn/giphy.gif

[arctic zinc]

The site has some issues.

If you use tokentrove.com and use your metamask controlled imx wallet will work fine.

[hollow igloo]

Ill check, ty very much

[steel idol]

I can't see my rewards on my account. I accidentally create an account when i log in to the website instead to connect gmail i click the create a new account, so my previous username and account was lost. I used the same gmail, but why the website allowed a create account if i already registered before?

[arctic zinc]

Because it’s a different sign in method creating a different account.

Are you able to use the other sign in method to get to the old account/wallet?

[steel idol]

But when i sign in with my gmail or connected to gmail, my new account is on my profile

[arctic zinc]

#❓❓〕support has seen things like this before and may be able to help. Use the website to contact them.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[steel idol]

I already did. But no one will reply.

Robot will answer you at the website

[arctic zinc]

Yeah. Ask the bot to open a ticket for you.

[steel idol]

I did, waiting for reply. Thanks

[arctic zinc]

It will likely take awhile. Don’t sit around refreshing your emails or anything.

[steel idol]

Ok 👍

[true mauve]

is there any way i can get 1 on 1 support i still dont fully understand how to get crypton through the block chain or at all? sorry @arctic zinc i had to take a break i from this i was getting too frusterated with this and got unmotivated to do this

i bought 20$ worth of imx zkevm before all of this and its not letting me use it?

[tacit palm]

Immutable Zkevm is a different L2 than IMX where Illuvium is on.

[copper knoll]

Sorry for the inconvenience but it hasn't been resolved yet 😭

[tired spruce]

hello guys so i collected illuvials and the game took my shards but i didnt receive the illuvials

[quasi pulsar]

hey buddy, just checked the transaction you shared above and appears that you encountered a small issue when your funds were sent to your MetaMask wallet but the withdrawal was not initiated. we do not have the option on Illuvidex to inisiate the process once funds are moved to MM but you can use tokentrove

[copper knoll]

and to make the withdrawal and just go here normally?

[quasi pulsar]

yup, the middle one

after you do so, you can keep checking on Illuvidex if its ready for withdrawal (just the starting process had to be done externally)

[copper knoll]

Thank you very much, it worked

[jolly marten]

Hey everyone, the preseasons are ended. I have a question do we still earnings points by doing the missions ? I dont find ressources about it

[tacit palm]

Season 3 is on pause, no points for missions now

[timid cape]

Hey guys. Please, can someone explain to me, how does Treasury Wallet of Illuvium Works?

[plucky stratus]

Is it legit?

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[plucky stratus]

Its mail accelevents

[tacit palm]

Scam don't click

[lusty slate]

Close the game and open it again. Check immutascan.io to see if your illuvial is minted

[inland lion]

I want to ask how do scammers get access to your mail, did you submit your email anywhere?

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[eager ice]

i log in back to my illuvium passport , all activities are gone , all assests are gone ( from ss1 ) , but the wallet address of the account is still the same one , but the name is changed

[eager ice]

yeah same problem here

[steel idol]

Me too. I'm confused because my gmail have already an account but why the website allowed to create a new one.

[eager ice]

yeah but the wallet address shown on the profile is still the same one

[steel idol]

Yup the same wallet but different profile name

[eager ice]

did u solved that problem?

[steel idol]

No, still no response of support

How about you?

[eager ice]

still nope , i cleared immutable pop up cookies , caches , datas and everything but still logging in to that new account . already contacted support via email and website but still no response

[orchid gazelle]

i cant connect my metamask wallet. i press "connect" but nothing happend. some ideas?

[timid cape]

Please, can someone explain to me what happened with ILV Treasury Between June 10th to August 5th? There is an Outflow of 85,000 ILV Tokens.

Can someone explain where those tokens go? What was the purpose? I Don't see any proposal in DAO Voting to use 85,000 ILV Tokens.

[lusty slate]

Clear cookies and cache or try a different browser

[lusty slate]

Don't accept DMs

[lusty slate]

I think it might have to do with the Airdrop, 1MM tokens were allocated for different rewards, tournaments, etc......I'm not sure but I will ask

[arctic delta]

Hi! Is there any time limit to withdraw after the withdraw is ready in Pending Withdrawals Tab?

[arctic zinc]

No. It will just stay there waiting

[arctic delta]

ok, thank you !

[arctic zinc]

Maybe it’s in this August burn report. Let’s look at it. #💰〕token message

[arctic zinc]

Looks like these two or three txs

[timid cape]

Thank you guys! Appreciate it!

[earnest thistle]

Is their a video on how to add ETH to the game I have tried and that was 2 days ago and still nothing on my account

[tacit palm]

Did you use the bridge inside your passport?

[earnest thistle]

I used the wallet code on my account page

[tacit palm]

Do not click any links

[earnest thistle]

Ok

[tacit palm]

From DM I mean, there are a lot of scammers.
No one from Illuvium or mods will DM you first to assist

[tacit palm]

Did you send from Ethereum To IMX into your Passport adress?

[earnest thistle]

No I sent from metamask to illuvium wallet with the wallet code

[tacit palm]

Without using a bridge?

[earnest thistle]

Yes

[tacit palm]

Do you mind sharing the adress you sent to? Here or DM

[earnest thistle]

@tacit palm I just copied the passport wallet code on my illuvium account

[tacit palm]

Can you share it here?

[earnest thistle]

It won't let me share a picture

@tacit palm I sent it

[tacit palm]

As we talked about, follow this guide to bridge from Ethereum to IMX into your passport

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[earnest thistle]

Thank you @tacit palm

[true mauve]

Ok so do I have to buy eth on some sort of platform and transfer it to illuvium?

[arctic zinc]

Yes. Though there is work being done to make a way to purchase eth directly through a tool like moonpay. But that’s not implemented yet.

[true mauve]

cant wait ngl

[magic forge]

where can i open a ticket ?

[loud rampart]

• hit b ingame in arena/overworld
• click the menu button in Zero (report an issue)
• #❓❓〕support

[astral crystal]

i can give you my seed if you want

[meager sphinx]

Hello there, I checked my history, the vesting two pre season awards disappeared. Any explanations?

oh they are back now

[meager sphinx]

How do we convert ILV to sILV, to buy fuel?

[normal garnet]

@tacit palm GN brow , same problem everytime for 1 Weekend

I formatted my computer and reinstalled the operating system. And i dont use VPN

Infinity Energy

[shadow yew]

Guys, why my Illuvium didn't show collect token at history ???

[tacit palm]

That's for season two, it shows like that for everyone, should be ready to start collect before October 15

[stable skiff]

where can i claim the loyalty rewards again?

those were unlocked too now right?

[arctic zinc]

Yeah they are fully unlocked.

rewards.illuvium.io

[untold elm]

i need help i have bug in my withdrws
i have claimed my reward 3 days and it's not show in token ready
transation numbr : https://immutascan.io/tx/410208218
https://immutascan.io/tx/410123244

@lusty slate

[lusty slate]

Yes that is too long and the bridge process was not Initiated. Here follow what Peter suggests.
#❓❗〕community-help message

[untold elm]

ok thanks for help

[abstract socket]

hey guys i was wondering how can i swap ilv for silv2??

[olive flare]

Can someone help me? I made a withdrawal of 2 usdc to test if it reached my okx wallet but nothing has arrived and the funds no longer appear in ilv

[lusty slate]

There are some small unofficial pools of sILV2. The biggest one is in uniswap, you can check it out. Make sure you have the right contract.

?token

[sacred grail]

Token Address

ILV: 0x767fe9edc9e0df98e07454847909b5e959d7ca0e
ETH/ILV SLP: 0x6a091a3406e0073c3cd6340122143009adac0eda
sILV2: 0x7E77dCb127F99ECe88230a64Db8d595F31F1b068

[lusty slate]

How long ago was that?

[olive flare]

I think it's been more than 20 hours

[lusty slate]

Can you send here the transaction hash from immutascan.io

[olive flare]

How do I do that?

[lusty slate]

Go to immutascan.io type your passport wallet adress and look for the transaction of that USDC

[olive flare]

this?

@lusty slate

[lusty slate]

Yes

[olive flare]

What can I do?

[lusty slate]

It's ready to be withdrawn. Follow the Stage 2 of this guide

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[olive flare]

I connect my OKX which is the same one where I sent the USDC and there is nothing pending

[lusty slate]

Clear cookies and cache or use a different browser

It will appear in the ready tab

[olive flare]

How to clear cookies?

[lusty slate]

In the settings of the browser you are using....you can Google it for a more detailed step by step

[olive flare]

I already did it, it comes out like this

[lusty slate]

That is correct, you can see your founds there....you just need to finalize that last step

[olive flare]

And is it the same with ilv tokens?

[lusty slate]

Yes, it's the same

[humble fog]

can someone find out what the max level of illuvials are rn?

there should definitely be a cap if there isnt already

in game it seems like it stops at 60, but in the marketplace its passed 60, and stats reflect the numbers past 60

[fresh moth]

Let me see if I can find any concrete answers for you, bud

[loud rampart]

only thing i know is, at the moment they can exceed 60 but stats shouldn't increase with 61+
it's said that it's in debate which direction they wana go.
Cap level... cap stats... or both.

[humble fog]

as you can see, it reflects it at 62

[loud rampart]

i guess they made a choice then

[humble fog]

the question is, is it a choice, or is it a bug/not supposed to be

[loud rampart]

https://tenor.com/view/who-knowss-joey-shrug-friends-gif-9369386

my info already 2 weeks old or so.
Very possible they made a choice.

i pray for unlimited lvl and stats... wana gank some monster illuvials from noobs with my high level cuties few years down the road.

[rotund harbor]

In the past I did see Brian (dev) mention that lvl 60 was sort of soft cap, so level is unlimited but it gets way harder to lvl up from 60+

[frozen kayak]

plus another chance for a flex, having the highest level Atlas would be kind of cool. Like seeing level 100+ beginners in Maplestory just for the goof back in the day

[foggy sleet]

Hey, sorry for the tag, any update to my ticket 63434? The claim for season 2 is live and i still didn't get response to my ticket/my points were not adjusted (tldr i'm missing points from weekly quest since the start of season 2)

[frail raft]

Can the team restore deleted account or perhaps help us use same email address for the game?

[next dove]

trying to login the email I used for beta but it seems its registering a new username/

[olive elm]

quick question, currently you can only sell Fuel at market average price on the Fuel Exchange?
If I try any other price it errors out (400 bad request)

[tacit palm]

If you played in beta testnet, you can use the email you used there to make a new passport for main net, Airdrop is tied to your email address

[next dove]

got it. skipped s2 got busy. hope s3 is as good!

[vestal kernel]

is it possible to undo a pending Withdraw ?

[silver cove]

won't let me withdraw, i am on the etherium mainnet. Can anyone help?

[tawdry idol]

#❓❗〕community-help message

[rancid plinth]

<@&795142782133207063> i have created ticket 1 MONTH AGO and i didnt get any answer from it. I have played 300+ hours in pre season 1 And i got 0 rewards from it . Why no one is helping me i dont know.

[tacit palm]

What is your ticket number?

[rancid plinth]

#64618

[rancid plinth]

so whats going to happen now

[tacit palm]

I flagged it internally, mods do not have access to Support tickets

[rancid plinth]

okey ty

[agile glacier]

Hi @loud rampart I received an e-mail from support basically proposing the same things you I tried everything and nothing worked, I also tried a different browser and same result. I was traveling for work and could'nt answer to support, I did answer them 2 days ago, but as at the beginning they were not receiving my answers I think they might not see it. Anything else I can try? Thanks in advance 🙂

[loud rampart]

Unfortunately no. Looking at the screenshot again, just make sure all systems are up to date.
I feel the devs have to look into it, since i never saw anyone having problem with that here on discord.

Support can take couple of days to answer, so they might received your answer anyways.
What's again your ticket number?

[sharp hinge]

I've recently transferred my ILV token from the immutable wallet to my metamask one, but after more than 48 hours I hadn't received them yet. Am I doing something wrong?

[agile glacier]

It was: #64058, they closed it because I took too long to answer and after answering they reopened it with number: #65810

[mild agate]

Hey yeah that hasn’t been forgotten about I promise, it is still an ongoing issue that is being looked at by the team. There are a few other similar tickets like it. Sorry I thought I had replied to you

Also no worries about tagging. Tag away 🙂

[jolly meteor]

Why i dont see any claim button?

[hexed nova]

Hi
I've transfered my tokken from Ethereum wallet to Meta mask wallet
But i've been waiting for over 3 days and got 0 tokken on meta mask wl
Did i do anything wrong?

[agile arrow]

you have to complete the withdraw, just go back to the withdraw to ethereum wallet

[hexed nova]

I've already finished withdraw 1.3 tokken to Meta mask WL 3 days ago

But my MM wl doesnt get any token

[half hornet]

check them in market.immutable

[hexed nova]

i got these

[half hornet]

1 sec lemme send smth

should be at ''Withdrawal Ready''

[half hornet]

you dont got enough eth for the fee?

[hexed nova]

Ty
Now i got to pay gas fee first right?

[vestal kernel]

I don’t , and seems my Ilv will be stuck there forever in pending 😩

[hexed nova]

Lol it requires at least $20 for eth funds xD

[half hornet]

oh what? it should take like 1-2$ i just checked

unless u have ur speed at like high ig idk

[hexed nova]

Yeah just need $2
But i got 0
To add funds it requires at least $20 xD

[half hornet]

ohhh thats what u mean, in that case yea, i though just the fee was 20$...

[vestal kernel]

There is no way do undo the pending ?

[half hornet]

u can just leave it there i have mine for like 2 weeks or so idk

[hexed nova]

is there any cheaper way?
Like transfer eth from other wl?

[half hornet]

i dont know

[arctic zinc]

Yeah. You just need eth on that address on ethereum mainnet.

[hexed nova]

TY but i got no idea how to do it Lol

[vestal kernel]

My idea was like withdraw some Eth and Ilv , and use those Eth to pay the fees. 😅 seems it doesn’t work like that…

[half hornet]

u need to pay eth to withdraw eth

[vestal kernel]

Yeh like Duke, I have no idea how to add Eth. Tried with PayPal but is not working and for Eu users is not even an option.

[hexed nova]

yeah
U can do with credit card/ visa like me
But 20$ is nehh
Can i withdraw the remaining 17$ along with ILV ? 😂

[vestal kernel]

I have some funds on PayPal. But seems impossible to use them.

[last nexus]

Dumb question where do we go to collect our airdrop reward?

[vestal kernel]

Go to profile and search under “Missions” then History

[manic tulip]

I would like to play illuvium on a lenovo Legion go and I am wondering if anyone knows if the game works well on this console. Or if anyone has any info on gameplay ??
Thaaaanks !

[hexed nova]

I tried to pay on Visa card and they disable my Immutable account lol
Now how can i withdraw lol
Why this so complicated xD

[lusty slate]

Not pending it's probably ready to be withdrawn and you can do it as soon as you have enough for the gas

[lusty slate]

Try reaching out to the IMX guys in their discord. Here is a guide on how to withdraw to L1
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[stable skiff]

I think you can on coinbase with paypal

[hexed nova]

Wow ty

[lusty slate]

Any main net assets like Illuvitars or emotes?

[summer crypt]

idk

[lusty slate]

Skip the migration and create an account using the same email you used in Test Net

[rough marlin]

what to do when the pending withdrawals is now empty? Used to be a pending transaction that switched to ready, now it's gone... 😦

[supple kestrel]

Good day

Did you follow all the steps in the instructions?

illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

Sometimes the pending is not displayed if you missed a step. Btw the withdrawal can take up to 48 hours

[rough marlin]

It was pending, it switched to ready and I clicked on it and it told me I needed eth in my wallet, so I went and got some eth in my wallet and now I no longer have anything in the pending or ready section and the funds are gone. It seems like it has happened to other people when I search for it in the discord, but don't see a fix anywhere.

[supple kestrel]

Check on tokentrove.com as well, maybe you can claim it there

[rough marlin]

Never been there before, but ok... I will have a look. Nope, nothing there either. How would I go about getting this resolved? Or any other suggestions?

[supple kestrel]

Weird thing, if your withdrawal is ready - its should be there (View and Complete Withdrawals)

How long has it been? Withdrawal may take up to 48 hours

[rough marlin]

It was ready this morning, now it's just gone. I don't see anywhere to view a history of that. I didn't complete the withdrawal since I didn't have any eth at the time. It's been about an hour and a half.

[supple kestrel]

Can you send me your L2 IMX Address please? I will check

[supple kestrel]

You can find it here , below nickname

illuvidex.illuvium.io/account/profile

[rough marlin]

Sent! Appreciate the help. 🍻

[neat sky]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[normal garnet]

Subject: Error caused by Twitter Ads tracking script (uwt.js)

Problem Description: I am experiencing an issue in the game related to the loading of a Twitter Ads script (uwt.js). When trying to run the game, the following error is displayed:
Request URL: https://static.ads-twitter.com/uwt.js
Status Code: 403 Forbidden
Possible Cause: I believe the issue is occurring due to Twitter being unavailable in Brazil, which might be blocking the loading of this script. As a result, the game fails when trying to access this external resource, affecting my gaming experience.

Questions:

What is the reason for including a Twitter Ads script within the game? Is it being used for marketing or tracking purposes?
Is there a way to disable or prevent the game from attempting to load this script for users in regions where Twitter is unavailable, like Brazil?
Thank you for your attention, and I look forward to a solution to this issue.

@lusty slate

[Illuvium Support #65916] Ticket

Possible Cause:
This may be the cause, but I am not stating anything for certain.

[neat sky]

One message removed from a suspended account.

[arctic zinc]

rewards.Illuvium.io

[lusty slate]

https://media.giphy.com/media/aAOOqnxDj2i59PdLZn/giphy.gif

[lusty slate]

Yeah that's interesting. Thanks for submitting the ticket to the #❓❓〕support team

[normal garnet]

🚀

[normal garnet]

@lusty slate How long does it take for the metamask balance to drop into the passport? When I deposited a message appeared saying 5 to 15 minutes but it has already been 8 hours, is this normal?

[lusty slate]

Yes it should be there, you just need to do the last process the is sending the funds to your passport, clear cookies and cache and do the same process but this time select the option of deposit from IMX wallet and connect the same one you used 8h ago

Here is a guide for transferring funds in:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[normal garnet]

thx

[normal garnet]

I've done this 10 times,,, and I forgot hahaha, that error is killing me

[coarse jay]

I am trying to migrate from the old system to the new passport system.
I am following the steps in this link:
https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

I login using my metmask wallet and then get stuck after accepting all of the popups:
This thing just spins and spins.
Any tips?

I connected my metamask wallet to the IMX passport and I can see my land as an asset in the IMX passport.
So I know it is there. But I can't seem to connect my wallet here

[arctic zinc]

I suspect it’s either this #❓❗〕community-help message

or some other wallet extension like phantom is getting in the way. Try Turning off those other wallet extensions

[coarse jay]

I have been out of crypto for most of the winter...
can you remind me how to turn off extensions?
Sounds like that is different from disconnecting to old sites.

[lusty slate]

Clear cookies and cache or try a different browser

[coarse jay]

Tried clearing cookies/ cache
tried different browser
tried disconnecting all sites other than illuvium

[lusty slate]

Are you using a VPN?

[coarse jay]

nope

[lusty slate]

Do you have phantom wallet extension?

[coarse jay]

I don't think so...
I know that if I login to IMX I can see my land
and I can see the land as an asset in the IMX passport.
but I don't know much about the wallet extensions.
I haven't done a lot of crazy stuff

[lusty slate]

What other assets do you have besides land?

[arctic zinc]

Looks like Tholky is helping. I’m going to sleep. Later guys.

If the land is on the passport then you may not need to do much else anyways.

[coarse jay]

Umm I have a couple of random NFTs from years ago
and some veefriend type stuff

[lusty slate]

Good night Peli

[lusty slate]

Probably you are all set, try logging in with your email

[coarse jay]

When I hit login email is not an option

[lusty slate]

Hit login with passport

Then it will take you to email verifier

[coarse jay]

ok going to go throught email verification

[lusty slate]

Use the same email you used in Test Net.....or always used in illuvium

[coarse jay]

yeah, it is the same.
So I think the next step is to Transfer Into Passport?

[lusty slate]

For land you don't really need to transfer, if you have it in a custodial wallet you can just link it to the passport

#📣〕announcements message

[coarse jay]

Here I don't see my assets:
https://illuvidex.illuvium.io/account/profile

but in IMX passport I do see my land.

Am I just crazy and missing something?

[lusty slate]

The question is this, do you want to transfer to a non custodial wallet like passport or keep it in your custodial wallet?

[coarse jay]

I don't care,
I just want to be able to play Zero on my phone
and have it go to the same account when I eventually play the full game

[lusty slate]

You can play it with ether method

[coarse jay]

When I login to my passport using my phone I don't see my land

[lusty slate]

That's because it's in a different wallet. Read this guide

https://illuvium.zendesk.com/hc/en-us/articles/10406704244495-How-to-add-an-External-Wallet-to-your-Passport-Account

[coarse jay]

ok cool that worked.
Thank you for taking the time to help me out, I appreciate it

[true mauve]

can anyone help me with buying ilv and transferring that to my account so i can buy crypto?

[lusty slate]

My pleasure. Another thing I probably forced you to skip the migration process so if you have other ilv assets like illuvitars or d1sks you want to transfer, follow this guide:
https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

[true mauve]

crypton*

[lusty slate]

You want to buy ILV to buy crypto? Or do you meant crypton?

[true mauve]

non of the guides ive run into so far have helped and im not familiar with wallets ive been having kind of a difficult time trying to understand it aswell 😅

[lusty slate]

Ok you can buy fuel with ETH or sILV2......I suggest just to do it with ETH for now, so buy on DEX and transfer it to your passport.....here is a guide in how to do that:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[lusty slate]

What wallet do you use?

You can buy ETH on every major DEX

[true mauve]

i think meta mask?

[lusty slate]

How do you buy crypto? On what DEX?

[true mauve]

and i need to buy eth not ilv? and whats a dex?

[lusty slate]

Also don't accept any DMs they are scams

[true mauve]

i wont ive been getting alot within the past week just trying to get help to figure it out😓

[true mauve]

could you possibly reccomend a "dex" for me to use?

[lusty slate]

A dex is a place you buy crypto......you got centralized ones like Binance or decentralized ones like Uniswap

[true mauve]

should i used cetralized or uncentralized? does it matter?

[lusty slate]

Do you have any crypto in your wallet?

[lusty slate]

Not really centralized ones are cheaper (usually) but takes an extra step to send to your wallet

[true mauve]

no, like i said im really new to this and this is the first time im interracting with this kind of market at all, probably shouldve started with that aswell my bad

[lusty slate]

That is a lot of information to guide you here. So Google or YouTube how to buy crypto and once you have it you can send it to the game. You can send it to the game straight from centralized (Coinbase, Binance) or decentralized (1inch, Uniswap) I'll leave you a guide on how to do that. Be careful I suggest you read some articles and watch some videos on the matter (buying crypto)
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

Easy on-boarding for non crypto natives is one of Illuvium priorities

[true mauve]

is there any way i can get 1 on 1 help with this? ive been doing this and trying to understand and research this for about a week and i cant seem to grasp it i put 20$ in a zkevm account and now i cant do anything with it, i just want direct help and dont know how to achieve that.

[lusty slate]

Yes you can......you can bridge from zkEVM to IMX OG......go to IMX official website and look for layerswap. It's pretty late here and I'm about to log out but tag me here in 8h - 10h and I will have the time to help you 1 on 1

Again remember don't accept any DMs only accept help from mods in public channels

[true mauve]

ok ill just get up in the morning and get on here in 8 hours bc i dont understand any of that 😅

[lusty slate]

Sounds like a plan.....tag me here tomorrow and I'll help you....I'll make sure to be on my PC

[true mauve]

alrighty sounds good thank you so much!

[candid wagon]

someone?

I won the battle and when I tried to capture ILV, it took me out of the map and wouldn't let me capture it, and it no longer appears on the game map, it was a darkholo, so I'm asking, what can I do?

[cobalt locust]

Does the gas fee worth 10$ fix? or not?

[formal latch]

I am unable to connect my Metamask

[tawdry hatch]

Does anyone know where my money goes?

[tacit palm]

They are being bridged out of IMX and needs to be claimed on Ethereum takes 24 hours

[tawdry hatch]

I have waited 48 hours

[tacit palm]

It is ready to be claimed on Ethereum, go
To the illuvidex in your passport and you should see a ready option

[agile dagger]

@lusty slate
Hello brother I saw that yesterday they helped you in a problem today the same thing is happening to me can you help me or explain how I solve it

[lusty slate]

Can you send here your transaction number from immutascan.io

[true mauve]

@lusty slate hey im here!

[lusty slate]

Hey....give me a bit I just woke up. Not on my PC yet. I need a shower and some coffee 😉

[true mauve]

sounds good i understand i appreciate you helping me thank you!

[tawdry hatch]

I don't see any command to confirm 🥹

[agile dagger]

411649342

[fresh moth]

Remember to be super careful of scams in dms guys. No mod or team member will ever add you or message you first

Stay safe

[arctic zinc]

What happens when you click this?

If nothing appears in the READY section then you likely need to use your metamask controlled imx wallet to finish the withdrawal. And due to some issues with the illuvium site it’ll be easiest to do it on a different imx marketplace like

tokentrove.com
Or
market.immutable.com (which is being retired soon)

[tawdry hatch]

ty bro

[true mauve]

hey you still there man? @lusty slate

[lusty slate]

Your funds have not started the withdrawal process, I would wait ajother 8h idf nothing happens tag me again