🦗bug-hunt

[red nest]

Because that’s a PvP battle

[split jasper]

Im getting Lottery failed [21030] Error in the Endless doomfest event. Whats the meaning of that? I'm also loosing the invested tickets when doing so.. am i doomed? 😄

[fallow cobalt]

I got the same problem. Already sent to devs.

[worn aurora]

What the heck .

Its taking my tickets but not giving me rewards

Didn't realize rewards weren't issued and burned 31 tickets for nothing with the glitch or whatever it is.

Hope they return those back to me

[red nest]

Read 1 post above you

[coarse heron]

Hi who do I talk to about not receiving my luky draw rewards

Anyone still there

[gaunt shoal]

Cs

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[coarse heron]

Ok thanks for the advice

[open spade]

I don't think it's supposed to do that, unless they're trying to say no buy it instead bc the buy button works 😂

[gilded zinc]

Setting your formation permanently can only be done when your hall of war is lvl 30.

[chrome badger]

It's 33

[gaunt shoal]

Formations is at hq 28

[gilded zinc]

Oh, hmm.
I haven't had an issue setting it with hqs which above 30.
kazumi for setting each time, yes, but permanent is hq30.

[gaunt shoal]

Just set priority to your troop type and hit quick select. You just won’t get formations.

For doa

[gilded zinc]

I've forgotten how, but putting your preferred type at the top, above fighters, solves that issue.

[gaunt shoal]

I just said how

[gilded zinc]

Ok.
Off to clash. Bbl.

[still heron]

It's deleting my tickets while saying "LOTTERY FAILED". ** I SEE THIS HAS BEEN REPORTED ALREADY, ADDING FOR MORE CLARIFICATION ITS WIDESPREAD**

[unkempt magnet]

Formations helps with Fireflies too. I can solo 2 extra levels if I switch to rider formation instead of shooter. I'm shooter strong and send just 10 riders along with them

[sterile bough]

Is there a time limit to immigrating to a new state ? Because we had to wait for over 100 days to go in the first place. Half my alliance was able to move and then all of a sudden the rest have to wait again for over 100 days?

[crystal stratus]

Shouldn’t lvl 35 zombies just give requiem frags? At least they did
I mean the one that gave me an Otto frag not the ones without it

[gaunt shoal]

“Possible loot”. Not guaranteed

[red nest]

New immigration rules went into effect

[graceful marten]

As we figured out, someone deleted the poll. I guess it was an accident because nobody even knew how it worked 😀.
They promised to add the logs for checking who did what to the polls in some future updates.

[crystal stratus]

I know but when it gives a frag shouldn’t it be a Requiem one? At least it was like that before

[gilded zinc]

It’s never been only requiem. Always only a chance except for first defeats

[split jasper]

Lottery failed bug is resolved, but the lost Tickets were not restored 😢

[halcyon lantern]

Hi folks... anyone else having trouble appointing a governor? There seem to be a fair number of states with bubbled hubs and no governor...

I would submit an event ticket to CS, but it has a mandatory time/date field that won't populate.

[halcyon lantern]

The magic button finally appeared... 1.5 hours after the hub bubbled. PNS... I would be happy to accept 1 Ironclaw frag per minute of delay in compensation for my pain and suffering. 😜

[still heron]

They never refunded all of us that 'blew out tickets' due to the ticket system not working?

[worn aurora]

It sure would be nice to get my tickets back that got used during the glitch but didnt give me rewards.....

[empty sonnet]

Maybe you lost the hub? But don’t try to bring in any accounts to help, because immigration is jacked up now, too…. So the game will kindly invite you to suffer in silence

[gaunt shoal]

Okay enough. No reason to comment on everyone’s post about how you dislike the immigration.

You can contact CS or #📝game-suggestions

[red nest]

kindly familiarize yourself with with #📚sanctuary-rules

[livid bronze]

A player in my alliance can't get the game to load. They have uninstalled and reinstalled, cleared cache, restarted their phone, tried wifi vs mobile data, etc. I contacted CS, but only got the chat bot that gave all those suggestions. They can't even get it to load to the "fix game". Any suggestions?

[red nest]

Where are the located?

[livid bronze]

@red nest In the United States

[red nest]

They getting the 55% loaded screen?

[oak edge]

Did they try a VPN? I know you said etc. But still a good try if they havent

[livid bronze]

I think so.

[livid bronze]

I don't know if they have tried that. They're not very tech savvy lol.

[red nest]

I second this

[oak edge]

Not hard to set up. You can download a free 1 follow the apps steps and log into the game

[livid bronze]

Ok, thanks. I will tell them.

[red nest]

Usually that’s tied to local internet connection, I’d reset the modem maybe too

[oak edge]

I had to use a vpn for 9 months due to the 55% screen😂randomly the game gets blocked in odd places

[livid bronze]

Wow. That must have been frustrating. Thanks for the tips. 🙂

[empty sonnet]

What rule did I break again?

[oak edge]

Not really frustrating it eventually became routine I always had a VPN in case cause it was a recommendation from CS

[empty sonnet]

Because it also says that your function is to collect comments and report, not make negative comments about them.

[livid bronze]

Oh ok. Good to know. Maybe I should go ahead and have one myself, just in case.

[red nest]

This channel is for collecting game bugs

And solving game bugs

Your issue is not a game bug

Move it to #🔥game-general as we asked

[empty sonnet]

So I didn’t violate one of the rules….. just your request

[red nest]

Not following directions of mods will result in a mute
So kindly move your convo as instructed

[gaunt shoal]

This isn’t a discussion channel. Move on

[ember steeple]

Should your true might change if you remove a core?

[red nest]

Ask in #🔥game-general please

Trying to keep this channel uncluttered for bug reports
Thank you

[dim urchin]

true might is shown by highest Historical (attained ever). You can swap between training and troop cores and it will adjust your current total but the True Might remains unchanged.

but also, not a bug

[lethal ivy]

The nanotubes remaining quantity in rare earth shop didn't reset at Reset when the new Monday to Monday nano time frame started.

[cosmic heath]

[gaunt shoal]

Did you change alliances recently

[lofty plover]

I lost 5x in defense of alliance but they stop at 2?

[tardy temple]

they stop sending NEW marches after 2 loses, but any zombies that have already launched from the lair still come to you.

[vivid shore]

I haven’t received rss boxes for about a month now in all my accounts. I thought I was just not getting them. But I just got one and it’s no where to be found

[gaunt shoal]

From what

[vivid shore]

From anything. Are they changed to include blueprints and nano tubes?
The advanced material choice boxes?

[zealous edge]

Is there a rough time frame for them to see emails? This bug where you can't submit tickets has been going on for a while, i sent emails when it started but still havent heard a thing

[fallow cobalt]

Hi. I can't say for sure.

[graceful marten]

I have some strange notification when I am choosing the weapon for Edward. Other heroes don’t have it. No matter if it red, yellow or other colors of nano weapons.

[gaunt shoal]

That’s weird

[analog rover]

Can't see what opponent have in lineup and other allies got same 2nd day still same

[fervent hatch]

There is no where to input the new reward code

[gaunt shoal]

You just have iPhone

Input here

[slow rapids]

Greetings Commander✨️

You seem to be searching how to redeem Gift Codes in the game. Here I show you the different variants for Android and iOS (PC and Phone) users:

Android: More > Settings > Box > enter Gift Codes

iOS: Tap either of the following links to redeem!

• Phone https://gevents.37games.com/gamecode/indexm.html
• PC https://gevents.37games.com/gamecode/index.html

We hope you enjoy your free gift codes! 🍀

[shy delta]

Still no lion cub things in state 236

[red nest]

S:236 X:243 Y:429

S:236 X:169 Y:361

S:236 X:136 Y:350

S:236 X:115 Y:293

S:236 X:101 Y:347

S:236 X:99 Y:357

S:236 X:107 Y:341

S:236 X:55 Y:473

S:236 X:61 Y:479

[red nest]

It’s not a bug

[gilded zinc]

I found 3 earlier. The problem is that it's not a stationary, static may be a better word, target and there aren't multiple in the same region.

[empty sonnet]

Our r5/r4 chat keeps randomly deleting the chat and won’t reload.

[gaunt shoal]

Thanks will mention it

[wary current]

I claimed my daily lucky number and it immediately popped up on the reels but I didnt get anything?

[red nest]

The drawings are held 1 hour before reset

[gilded zinc]

The flashing yellow line for different chat screens no longer works.
Ie. Between battle division and alliance chats.

[vernal flicker]

The cubs generate every three hours. So, if you don't find them, it probably just means others have grabbed them. So, wait for a bit and look again. You should see them eventually. 🙂

I had the same reaction in my state until I realized when they generate.

[wary current]

But I see the reels constantly change, like every 10 min.. I dont get it

[red nest]

The reels are not necessarily winners

Just a visual part of the event

[agile vessel]

I have a problem in the crop center. I reached a new level with apples, but today It is back at the lower level. it happened to me a month. ago, but until last Saturday I couldn't level up again to take the screenshot.

[agile vessel]

🤯

. Thank you for the speed in answering my question

[rugged pawn]

Anyone just booted and now saying server maintenance?

[vast birch]

Whenever I try to 'Check in', click to comment, hit the + button on the new forum.

[dusty monolith]

Carnival thug not giving rewards every time on the small thugs. Only 1/4 got the rewards.

[craggy pond]

Oh, we forwarded that issue, please also report that to CS!

[dusty monolith]

Looks like we figured it out already. Another event also had blue thug intel. They look similar. I have always launched these from my bag. Old ones can be launched from bag and new ones have to be launched from the event. Would be nice to get all my wasted stam back but I doubt it.

[craggy pond]

Ohhhh, hahahha! Well... confusing 🫣

But good it got find the reason

[dusty monolith]

Happened to several people in our alliance already. Maybe they can name stuff differently for each event or let us recycle all this stuff 😬

[wind tiger]

Anyone else not able to log in through Google?

[oak edge]

the down detector shows some issues for today

[gaunt pendant]

Any idea when new levels in horizon hub - sim training will be added? Been maxed out on level 6 for like 2+ months

[gaunt shoal]

There hasn’t been any indication

[hard cloud]

Is this a known bug? Many in our alliance can't access, everyone was in the alliance. 1013

[red nest]

The event hasn’t started yet

We are still in the sign up phase

[maiden kiln]

Does your alliance have 20 members who have a level 18 sanctuary that have logged in within the past 7 days?

[red nest]

Ahhhhhh I missed the brand new state bit

[maiden kiln]

I recall that error message being overused, could definitely use some clearing up of the eligibility callouts

[hard cloud]

Ohhh ..ok it might be a castle level issue, i thought it was level 15. Thank you for the input.

[gaunt shoal]

18

[hardy cobalt]

All of a sudden 37games don’t accept prepaid cards anymore? Is this a bug or was it recently changed?

[red nest]

Might be an issue with financial institution issuing the card

[gilded zinc]

Another glitch in their latest “fixes” an alliance mate has lost her priority unit type settings. It’s supposed to be shooters but it now defaults to fighters.
Yes, she’s tried the fix game button.

[red nest]

When she runs a lair?

Quick select is still always fighter

[gilded zinc]

Yes.
Not if you have priorities set. Main has riders as priority and they are above fighters in the quick select list.

[red nest]

Quick selects always defaults to fighter formation

I’m a rider main

[red nest]

Formation or actual troops? Should have asked that first

[gilded zinc]

This is my quick select. Rider formation too.

Just noticed the fighter symbol on lower right. They need to fix that.

[red nest]

Quick select always defaults to fighter formation

No matter what your priority type is

[nimble vale]

I was gonna say, mine goes to Shooter formation... But I don't use quick select.

[red nest]

Hit quick select

[gilded zinc]

I'll talk to her later and get a clearer picture.

[nimble vale]

I get that now... I'd never seen it because I don't use quick select, I always choose my preset formation.. 😂

[pearl totem]

So question, anyone going to talk about the bug that makes the traps useless? How you can’t use them and haven’t for years?

[nimble vale]

At this point, it's entered the realm of "It's not a bug, it's a feature"... With the caveat of the fact that CS still believes they work.

[jolly ermine]

Hey 👋, just got the master training set and besides the +300 cap limit the speed bonus doesnt work... Or maybe someone can explain?

[tough atlas]

https://tenor.com/view/waiting-waiting-patiently-still-waiting-impatient-cant-wait-gif-12475307509954025313

[wicked perch]

That's not a bug, the speedup % are not actual % off but based off some exponential curve (mathy stuff). Your equipped training gear will provide a training speed up (taking less time to train troops) but that's only additive to train speed up stat and not a raw % off of the time required. hope this explains it, otherwise ask it in help section and I'm sure someone will give the full details of how training speed up works.

[icy oak]

Anyone able to explain what's going on here? training speed increases by a few seconds after starting, and then again at the end when the 5 minute speedup is used

[icy oak]

I think the answer is likely that you were comparing the total training time for a full batch of troops before and after. You have a good deal more training speed with the set, but it also takes additional time to train 300 more troops.

[honest cairn]

Server is down

Back in disregard

[idle grove]

There is a Bug with the VIP11 Exlusive Pack when u obtain it over the website. Thats all u get but you also only get charged a micro amount.

[red nest]

that’s weird

[red nest]

I reported it

[idle grove]

also the VIP Exclusive packages can't be found in the website shop at all

[red nest]

I only buy vouchers honestly and use them in the game mall

[red nest]

Pulled up for me

[idle grove]

the VIP 11 is missing

[red nest]

Pulls up for me

[idle grove]

hm strange

[red nest]

I forwarded the issue

[idle grove]

well it worked now after going back to the selection window and pressed submit again

[red nest]

[austere cipher]

Do prepaid visas work on the top up site?

[red nest]

Should be no issue

[austere cipher]

Does it matter what type? I had issues this morning and ended up getting the card blocked

[red nest]

Might be a problem on the financial institution issuing the cards

[austere cipher]

Ok, thank you

[jolly summit]

endless doomfest isn't awarding the 1,000 tickets

[honest ibex]

didnt get that 1000 tickets!

[red nest]

Contact CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[smoky ivy]

I have the same problem

[stiff wave]

I didnt get the 1000 tickets either.

[gaunt shoal]

Submit a cs ticket

[stiff wave]

I can't seem to get anywhere with customer service.

[gaunt shoal]

Did you email
Them

I have forwarded all this to captains. We just wait for answer but also cs can help

[stiff wave]

I emailed. Thanks

[cold cradle]

O site está dizendo que ganhei *1000 tickets, mas só recebi 1.

Fui enganado!

Estado: S732
Player: O EMBAIXADOR

QUERO MEUS TICKETS !!

[gaunt shoal]

Right above your message is that it’s been reported. Contact CS as well

[gusty tusk]

What's up with the 1000 tickets? I think it's safe to say there's no way the devs would give us 1000 tickets for sharing the event page daily until 8/12. I believe it's still 3 instead of 1000. That would be too much to open and the devs would be running out of items to give away! 😄

[gaunt shoal]

Let me also direct you to the message above yours

[gusty tusk]

What about you? Did you get 1000 tickets instead of 3?

[gaunt shoal]

Nope. I’m pretty sure it’s just a visual bug

[gusty tusk]

My thoughts exactly.

[cold cradle]

When is it expected to receive the remaining *999 lottery tickets?

[maiden kiln]

Submit a ticket to CS ask them

[cold cradle]

This isn't a visual bug. It's intentional so I can share the event with more people in groups. This leads to many other players also visiting the event page, believing they'll receive 1,000 tickets! It's practically a scam to promise 1,000 for sharing and only deliver 1. It's a dirty trick!

[gaunt shoal]

This is day 20 of the event. The first 19 days it wasn’t 1000 tickets

[jolly summit]

I went through CS and the bot instructed me to clear my cache and wait a few hours. I did both (waited until after reset) and still no 1000 tickets

[gaunt shoal]

Did you email them

[jolly summit]

No, I just went through the chat bot. I will try to email them in a minute

I just sent an email through the site

[gaunt shoal]

Fixed

[celest ingot]

where do I find the link for this? I think I close the tab I had open for it.

[gaunt shoal]

#🎉event-news message

[celest ingot]

appreciate you

[old bluff]

I noticed today that - at least some - temporary hq skins (maybe only 10☆ ones) add 72k might but I do not remember ever seeing any might added from a permanent one

[old bluff]

I also found a discrepancy of 864k between my historic and current might (adding up all the numbers ex troops from the commander page) which is nicely divisible by 72k..

[frigid pecan]

This is more of a UX request… can we do a slide to go back instead of having to press the back button in the top right?

[red nest]

What is the problem?

[lyric flare]

Still doing this bs

D end this,

[red nest]

You need to be more specific

[red nest]

Well, we have no influence over the game CS

You can email them

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[red nest]

It depends on the issue you are reporting as a bug here

[lofty geyser]

Is there a way to keep track of and see past “ Whispers “ ? There is no longer a Player mail option as you know.

[gaunt shoal]

When you fully open chat it appears at the top

[vast birch]

Do you know if they have fixing the notifications for the R5/4 tab on their list? We're only getting them a portion of the time. I put a post up a couple of hours ago and the other R4s said they didn't receive one.

[rustic moon]

Did they do something to the sonic destroyer interface? When you join a rally, you now have to manually exit the rally instead of it automatically putting you back on the world map. This is super annoying

[floral mortar]

@gaunt shoal @red nest
I have been trying to get ahold of someone that can help me with a glitch. Tried cs and got told by chat bot that the issue was either my phone or the provider which is not even close to what is going on. I also tried to dm mods in the time slot they said would be available no answer. I emailed and still nothing

[gaunt shoal]

What’s the issue

[floral mortar]

The day before wlk I was hit by a player in a completely different state. Not in the mud even though the only people that could of hit me if I was at that point would be from the state I am in. It shows they are from state 200 and I am in 211.

[red nest]

First, what timeslots? 😂

[red nest]

Got the battle log?

[floral mortar]

Yes i sent it to everyone that I named off

[red nest]

In my dm?

[gaunt shoal]

I never got it lol

[red nest]

I got nothing

Post the log the here

[cosmic rampart]

Not sure if it’s by design but after a while the new heroes ability to give 15% rage to all allies stops working

[opaque anvil]

Can someone check if the troop stats under commander info change correctly after switching talent set? Mine stays the same, I'm sure they changed correctly a while ago

[knotty surge]

Noticed this as well, also alliance trial timed out on me several times shortly after, not sure if it's related

[silk topaz]

Is anyone else struggling with capitalization in alliance mails or the state hub? It is turning everything lowercase no matter what I do.
(iPhone)

[vast birch]

This happens to me occasionally (Android), but I haven't been able to figure out what triggers it.

[frail meadow]

Hello .
Anyone facing problems with the new update ? I have ios

[gaunt shoal]

I have not faced any problems. Try using the fix tool upon start up

[frail meadow]

I tried many times , the update is blocking at 10%

[gaunt shoal]

And you try uninstalling and reinstalling? Or check to see if there is an update in the App Store

[frail meadow]

Tried all of this, the same error

[gaunt shoal]

Try logging off your WiFi and back on

[frail meadow]

I am not on wifi.

[slow rapids]

Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail]

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[finite light]

Can we get that annoying little ball on the side of the screen to disappear? Very much in the way…I even did the survey and it still won’t go away.

Apologies if this isn’t the correct place to post this.

[gilded zinc]

Drag and drop it to the top middle of the screen. It should stay gone till you reboot the game or they send out another survey.

[finite light]

It does move to the side and change to more transparent color after I do this. So sorta fixes it, best thing for now I guess. Still there though. Thanks!

[wet pulsar]

Anyone else not getting scattered clues from lairs

[gaunt shoal]

There’s a cap

50 clues a day

[wet pulsar]

Haven't gotten any

Nothing in inventory to open showing on lair report

Restarted the game now showing up lol

[gaunt shoal]

Good

[gilded zinc]

I don't know if this is a bug or what.
I'm on SIMS lvl 6 and getting training scenarios where my heroes are maxed at 300 even though I have multiple at 400. Why?

[oak edge]

It's always capped it at 300

[upbeat parrot]

No one in our alliance got any rewards at all for DR.

[gaunt shoal]

Contact cs

[marsh olive]

@mod

I have an error linking 2 acc, the acc logged in becomes a new acc

please can anyone help me restore the old link

[red nest]

You can combine 2 different accounts to a same link

Tag mods only for emergencies

[marsh olive]

The problem is that now I can't log in to those 2 accounts. Now when I log in, it creates 2 new accounts without characters :((

[gaunt shoal]

Is it Facebook binds?

[marsh olive]

yep

[gaunt shoal]

Facebook having issues. You will have to wait

[marsh olive]

ok, thank you, hope to fix the error soon

[gaunt shoal]

A few others have mentioned they are having issues as well. Identical to yours

[echo thistle]

Not sure if this is the right space for this but I most certainty did not just build HQ2

Could this be a bug in the app or do I need to worry about someone having linked their account to my discord?

[simple turret]

It's a level up, the more you talk here the more it goes up. A discord only thing

[echo thistle]

Ohhhh cool thanks 🩷

[golden swift]

noice

[red nest]

It’s the chat bot 😂

The more you talk here the higher the HQ

[red nest]

Haha you were faster

[echo thistle]

I legit thought someone had created a new character on my account! 😂 I’ve got enough, I don’t wanna play another HQ2

[red nest]

Don’t blame you!

[restive ledge]

what's up with all the lag after the update early this morning?

[silk topaz]

Any suggestions for this or am I just SOL on fixing the bulletin? lol

[peak nebula]

it's really annoying to pop up the "strike back" and "dauntless" ads in the middle of battle. people are trying to relocate, or send marches, or use march speedups.. and you're popping up ads to ruin their game

[frozen ledge]

App will not open on my phone anyone else?

[gaunt shoal]

Working fine. Clear your cache on the phone

[mighty breach]

Hello. Any mod around that could help me with some info? I just spent 21k diamonds in the state auction, and the diamonds didn’t count towards Diamond Expert event. Is that normal?

[red nest]

Did you win the auction?

Won’t be considered spent unless you win

[maiden kiln]

Normal, expenses of diamonds in auction house aren't calculated in diamond spending events.

[mighty breach]

I won the auction. I got the message in the system message. And yet, didn’t counted towards the diamond event

[mighty breach]

Why? It’s still diamonds spent in game. I find it awkward to spend diamonds and not counting towards the Diamond Expert event. I haven’t bought from state auction using rss ….

So, spent 21k diamonds on an iron fist design. Not only that it ended up being a lousy common, but not counting towards the Diamond Expert event is absolutely bs

[gaunt shoal]

This has always been like this

[mighty breach]

And yet, there is no message or any information regarding this issue. I am not the only person who encountered this, and yet, no message or no details are given in the event

[gaunt shoal]

Noting we can change today. But we can include it in our reports

[maiden kiln]

Yup just the way it's setup, specifically called out in the rules in-game for the auction house.

[mighty breach]

Afff… well, at least now i know. Thank you for the answer

[red nest]

Thank you! I couldn’t remember where this was

[maiden kiln]

Definitely add something to #📝game-suggestions, I'm sure there are others who would be interested in something similar!

[mighty breach]

Yeah .. idk how many people are reading the auction info. At least, i’m one of them

[static tendon]

did you recieve any information regarding this issue? for me it is the same, but seems i am the only one in my alliance.

[rocky palm]

I have Discord Rewards screen locked over my game. Will not deactivate, can not play game

[gaunt shoal]

Have you tried force closing all your apps

[rocky palm]

Yes

[maiden kiln]

Can you post a screenshot?

[gaunt shoal]

There’s an X in the top right corner

Faint

[rocky palm]

Yes… it is recognized when I tap it but will not clear it

[gaunt shoal]

Hmmm. Did you click the don’t show again first. And then click the x and all around it

[rocky palm]

Yes

[gaunt shoal]

Maybe that orange circle is in the way

Maybe peek has more ideas

[maiden kiln]

Have you tried selecting don't show again, then force restart the app?

Any other apps running that might be interfering in that corner?

[rocky palm]

Tried that

[gaunt shoal]

Upon start up have you tried the fix button

[rocky palm]

No… nothing this is locked… turn off turn on still there

[maiden kiln]

If fix game doesn't work, and restarting the phone doesn't help, I'd suggest uninstalling pns and reinstalling, might shift to a different ad cycle

[rocky palm]

I will shut things down and wait till tonight. Retry later…. Thanks for the assist

[maiden kiln]

I'm just going to blame the orange bubble, it's always at fault

[rocky palm]

Problem solved by turning phone off 👍 👍

[maiden kiln]

woo good to hear!

[vast birch]

I feel like this applies to so many things going on with PnS right now 😂

[bronze bolt]

Will these notifications on android ever been fixed? No notification on Z Fold 7 and S25 Ultra, but any iPhone sends notification.
So I always need to use both mobile phones.
Sorry for my bad english, i'm from germany

[gaunt shoal]

I have iPhone. Lots notifications 4 years ago.

[bronze bolt]

For me iPhone works perfect. Only activated on my main and they appear without any delay.
On Android nothing happens. Pns asked for rights, I granted them and what happens? Right, nothing...

[cobalt lance]

Lairs went weaker cause troop skills removed.. didn’t claim protons back from the researches i did..

[raw vector]

Fighterbash not more working
Picture is before and after

[raw vector]

I think the missing ridercharge/fighterbash/shooterdodge also caused the low damage

[sullen breach]

Which revenge res were removed? Only the ones in Military 3?! In Unity Tactics, they're still fully researched. And bash doesn't work anymore.

[gaunt shoal]

Military 3 and war fury were removed

[snow solstice]

Weapon material chest has ace frags in it.

[gaunt shoal]

Thank you. I’ll forward it

[clear skiff]

I did not get refunded any resources or speedup or protons for revenge res I had unlock previously. Not that I see at least. But I do see new stats!

[gaunt shoal]

The ones you have researched were they in tactics and military 2?

[clear skiff]

As I read your question and re read the refund part it was not all of them just certain ones. And correct was military 2 and tactics. Was going to do my first one in military 3 today. But no need now! Thank you for clarifying and response 👍

[vale sorrel]

weapon quest is found empty or with modules

[latent pagoda]

هلأ سلام عليكم ورحمه الله وبركاته

[vast birch]

Does anyone know if it's a bug that the game is censoring 'GM' in chat and messaging?

[red nest]

Always has

[gilded zinc]

Been that way from the start. It's short for game monitor: they don't want people pretending to be one.
Since they removed the colour text coding I don't know why gm is still censored.

[vast birch]

We ended up in a fun game of 'Guess the word' yesterday because of it lol. However not so much if you're trying to tell people to contact theirs regarding the tech comp if they're confused.

[gilded zinc]

lol. I've played that game! I used to mistype diamonds as diamkonds; it took me forever to figure it out, lol

[red nest]

Also was a working tag very early in the game

Admin used to work in SC as well

[granite apex]

Is there a fix for not being able to use apple pay today? Only since the update, so I'm guessing it's related?

[red nest]

In the game mall or the top off site?

[granite apex]

Game mall

[red nest]

Haven’t heard anything from other players, the site definitely worked earlier

[granite apex]

Someone else said their please pay wasn't working either.
😕 ok

[red nest]

Might be linked to your Game Center/ App Store

Since payments go through there

[red nest]

Illl forward it

[granite apex]

Thank you

[hallow elbow]

Hello, after update I lost my new player quest chain that spans several days and encourages growth. Path to prosperity maybe? I can't remember what it is called.

Also cannot use Google pay

[crystal stratus]

The Unsafe Resources should be the subtraction, Total minus Protected

[slate aurora]

Found a couple of bugs since the most recent update:

1. The star for bookmarking your own HQ is somewhat hidden in the new formatting

2. Whenever I go to buy/pay for an item in the game, it takes me to my phone's home screen, out of the app

[restive ledge]

I didn't; there are a few other players in mine that are experiencing it at the same degree, as well

it took me a full minute to log into the Alliance party yesterday

[grand tusk]

Hello since the Patch i do alot less damage to the Lvl 12 Round 30 Event Mob. On the 18.08.25 i killed about 137k on the attack now after i have 40% of revenge res its only 64k. No other change on my %. Today we where one more and as i checked now all of them did less damage.

[red nest]

Can you copy the exact joiners on the first one?

Or post what joined either rally

[oak edge]

Can we please get it looked into on why the 4 hour quest rewards on mecha were nerfed or if its a mistake?👀 cause im ready to burn stuff down over that

(Went from skin frags, curio tokens and perfects --> just 1 of em)

[grand tusk]

18.09.25

20.09.25

[vast birch]

Message notifications for the R4/5 chat tab still aren't consistent. Had 1 when I tested it after the update, but none for any posts since then.

[red nest]

You have shooters in the second log

Also had 7 more fighter bash the first battle

[muted epoch]

Anyone else not allowed to collect day #2 rewards for Qixi Reunion?

[red nest]

Try restart and fix it button?

[oak edge]

I've had this happen on a past similar event... it eventually let me grab it after an hour or so👀 the fix game might be a faster solution

[muted epoch]

But the fix game button doesn't fix it how I think it should be fixed. Might week rewards didn't go back to how they were originally. 😂 😂 😂 (It did finally let me collect day 2 rewards though.)

[vital cairn]

We don’t get any notifications at all…

[grand tusk]

Well than Look at this from 18.08 with the same shooters and i do 135k kills so that can not be the problem

[red nest]

But 900k less troops total, less kills split up
Fireflies are not ideal to test anything
Using lairs is better for comparisons

[elder orchid]

Hello everybody! Is there anyone from the support network?

[gaunt shoal]

You would o have to contact cs through email

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[elder orchid]

Thanks for the link

If the problem is with another player, should I use email too? On using cheats

[gaunt shoal]

Yes

[noble veldt]

I have a problem with the campaign always getting stuck right here.
Like it just freezes and I have to restart my game to get past it.

[gilded zinc]

Touching the screen doesn't help?
Try the white fix game button in the top right corner of the opening game splash screen.

[noble veldt]

I tapped the screen like crazy. After I close and open the game the screen is gone.
I had two characters go through it today.

[gilded zinc]

Try restarting your phone/clearing cache

[red nest]

Tried the Fix Game Button?

[azure zenith]

Easy to fix. You need to spend money if you want to move forward. Just buy some big pack

[red nest]

I think she’s actually wanting advice

[scarlet field]

Help, there is no feedback button for technical support in the game, how to fix it?

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

You can use the in game option. Or the email option

What happened?

[crystal willow]

Anyone else having a problem bookmarking spots and HQ since the big update?

[gilded zinc]

No. I was just hunting and didn’t have any problems at all when I found new bases.
Try fix game in the top right of the opening splash screen &/or restarting your device.

[crystal willow]

Ok. I’ll try that. Thanks.

[tardy cedar]

Je ne sais pas si c’est le bon endroit pour demander ça…

Ne serait-ce pas envisageable de choisir de booster les bâtiments de ressource en un seul clic plutôt que de cliquer sur chaque bâtiment ? On doit valider chaques bâtiments pour augmenter le boost de bâtiment.

[red nest]

#📝game-suggestions please

[left radish]

I have two accounts that I can’t update the hall One is at nine when is it 11 I have enough or is this the cover it but it just won’t take it

[maiden kiln]

Hall of War? Make sure you have enough Building Engineering, they can be picked up in the diamond shop

[opaque finch]

Can anyone explain why my target date to immigrate just randomly changed from a few days ago? Flying fwd and it initially said no days to wait and now it’s saying I have to wait 14 days.

[gaunt shoal]

Your account aged past the age of the state

https://discord.com/channels/742276665421594644/1395715142192463963

[opaque finch]

That’s lame

But thanks for answering

[gilded zinc]

I'm still not getting the chat indicators for r4/5 chat.

[winter karma]

Anyone know why I cant buy the sticker in the mall. All my other accounts have it but 1.

[gaunt shoal]

Is there an error or anything? Did you try the web mall.

[winter karma]

No error and web mall nothing

[oak edge]

This! My pc has it but my mobile version doesn't (android)

[rustic moon]

Its not showing up in web or in game app mall for me, but my minor character did have it. I deleted app, "fix game" and nothing, won't show up in my main character mall.

[gaunt shoal]

I’ll escalate this up the chain

[modern brook]

So some people have the puppy on there cash mall but I do not have it ..why???

[gaunt shoal]

I’ve reported this.

[modern brook]

Okay ..thanks ...so will it be fixed soon ?? i think we only have until reset to buy it .

Hi KAZUMI
There are a couple in my alliance that have the same problem as me ..do we get it for free ?? When its fixed

[gaunt shoal]

While we wait try using the fix button upon start up

[modern brook]

Yeah i tried that before posting here .nothing worked

[gaunt shoal]

Try one thing. Toggle to cash mall. And back

[modern brook]

Toggle ??

[gaunt shoal]

This is my last idea lol

[zealous roost]

Tried all the fixes above and still nothing. Everyone else in my alliance has access to it, even my other characters, but it doesn't appear in my Cash Mall.

[gaunt shoal]

Then we wait

[gaunt shoal]

Contact cs too

[surreal tide]

My collected resources aren’t counting for Dou’s Journey unless I click the “go” button from inside the event tab

[surreal tide]

Only 160,000 out of 1,560,000 resources counter towards it

[gaunt shoal]

Go should mean you accepted the quest

I just had to do it too

[oak edge]

What rss was it you gathered?

[red nest]

If you sent out before hitting accept, those won’t count

Even if they return after accepting the quest

[austere cipher]

I recalled from the alliance mill and everything counted

[red nest]

🤷‍♀️

Guess some of us not so lucky 😂

[austere cipher]

I was annoyed because I just sent out all my gatherers and had already used swift gatherer so I needed a march to do lairs and recalled from the mill and it all counted

[gaunt shoal]

Yup recalled gas 180k. Got 180k points lol

[red nest]

Angry fist sticker

[swift glacier]

I purchased 2 packs for a total of 4,200 diamonds and none have counted to the end of event

[red nest]

Did you accept the quest?

[swift glacier]

I hit, Go after completing tje 10 advanced summons

[red nest]

Message CS

[swift glacier]

Trying ad it's not working

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[red nest]

Email is a better option

So your diamond amount in the event is still zero, correct?

I’m making a report

If you have a ss I can include that

[red nest]

Thank you

[cunning plume]

Duo journey not giving last reward after purchasing diamonds. Do both have to buy?

[opal sorrel]

No, only one person needs to purchase. You aren't able to claim the reward? Try restarting your app, and try the "Fix Game" button in the top right corner.

Otherwise, make sure to message Customer Service

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[cunning plume]

Thanks

[uncut knoll]

How do you open a support case these days? I just get a stupid chat bot.

[red nest]

#🦗bug-hunt message

Use the email option

[uncut knoll]

I just found a bug where if I use the golden hammer one at a time, it works as expected, but if I use multiple, nothing happens and they go to waste

[red nest]

You can’t use more than one i believe

Honestly can’t remember though

[uncut knoll]

You definitely can. Only difference now is that if you use multiple at once, they just disappear from your bag and not add to your build queue

[red nest]

You’ll have to contact CS

Nothing we can do from here unfortunately

[unkempt magnet]

anyone else have a discrepancy on Tundra times? First pages says the A group is tomorrow, but the participant pages say tonight

[opal sorrel]

Can you post a screenshot of your issue?

[red nest]

Think that’s the time they voted for

Each player can pick a preferred time slot

Does not mean that will be the official play time

[unkempt magnet]

ok, just pretty sure yesterday the first screen showed A team playing tonight, but don't have any proof of that of course

[red nest]

Maybe an officer changed it accidentally

[unkempt magnet]

yup, just found that tab. My R5 is on vacation and looks like he changed it.

[red nest]

Oooops

[unkempt magnet]

probably forgot the game shows you time based on current location when he did that 😂

[noble veldt]

So our alliance ran a party today from the alliance menu, it ended up just being a regular alliance party, not the lantern one. Well now, the lantern party is gone but we didnt run it. Is this a well known thing that happens or a bug? Like did we just "forfeit" the lantern party because we ran the party from the alliance menu?

[oak edge]

the lantern feast needs to be started from holiday event page👀 we havent ran ours and it is still there

[gaunt shoal]

You can check the alliance log too too see if two alliance parties were started

If not. Your probably going to have to contact CS

[red nest]

Bet it’s still in your holiday event tab

[gaunt shoal]

Yeah looks like it was ran. Check with your alliance log. And you will need to contact CS

[noble veldt]

Ah, my apologies, it looks like someone did run it an hour after the other party.
I forgot about the alliance log and the announcement letter got buried in other messages.
Sorry for the confusion, thanks for your help!

[mental fox]

Hi ... does anyone know how I can talk with real human from support

[red nest]

What is the issue? Maybe we can help

[mental fox]

when i am trying using the Artifacts section the game is shutdown

All that because I got the lucky Artifact ...

[red nest]

The curio?

[mental fox]

I don't need it .. but I can't Access to the Artifacts section in my HQ Anymore

[red nest]

Okay, have you tried the Fix it button?

[mental fox]

Where can I find that fix button

[mental fox]

Thanks I will try it 😄

[red nest]

Come back if it’s still giving you problems

[mental fox]

Thanks ... I really appreciate your help ☺️

The problem resolved... Thanks 👍

[red nest]

Awesome!

[wraith sedge]

The Duos Journey event says only 400 diamonds needed, but I've been told it's 4000.

[gaunt shoal]

Some how your screen is cut off. It’s 4000

[wraith sedge]

Yes I think so, but I'm not sure why it's cut off. It's never cut anything off before.

[gaunt shoal]

Try using the fix button upon start up

Are you using phone or tablet?

[wraith sedge]

@gaunt shoal Phone. I tried it but it didn't change anything.

[gaunt shoal]

Very odd

[wraith sedge]

Agreed. Thank you for your help.

[woeful wasp]

Some players are reporting customer service issues, they cannot log in

[gaunt shoal]

Your the first. Region?

[woeful wasp]

748

It's one of my players, they can't log in to their secondary account and cannot contact CS about it

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

They can email

But cs can take between 24-72 hours to respond

[woeful wasp]

Yes, I understand that, just trying to get some support if possible for my player, I will tell him about email, thanks

[wheat seal]

Purchasing from mall doesnt give you any bombs like it used to. Is this new?

[gaunt shoal]

It’s not purchase diamonds from mall. It’s use diamonds to purchase bombs

[wheat seal]

No, i mean the 3rd option purchase pack?

Do they mean purchase bomb packs? I'm sleepy maybe I didn't get any from purchasing in the past. I'm confusing a different event most likely. Don't mind me.

[vast birch]

I bought a box with a total of 6100 diamonds, but only got credit for 1100.

[gaunt shoal]

No. You bought a box with 1100

Only these count

[vast birch]

Then they need to specify that. It reads like any pack will do.

[gaunt shoal]

#📝game-suggestions

[humble geyser]

The quest shows “Combined total of 4K diamonds”, however we both bought a pack of 2400 and it’s not completed?

[red nest]

Try the fix it button

[red nest]

Both of you accepted the quest, right?

[gaunt shoal]

Were you on the quest when both purchase were made

[red nest]

Jinx

[gaunt shoal]

Two separate days on the purchases

[humble geyser]

We both accepted it. We both bought it on the same day as in 10 minutes ago, just a different timezone. Fix game didn’t help

[red nest]

Have to contact CS to get it resolved unfortunately

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

Or spend again

😢

Event is over in just over 6 hours

[red nest]

I’d make a 99c purchase and make sure the person who’s purchase didn’t count gets credit

Before spending again the full amount

[humble geyser]

Will try that. My partner is writing CS. Thanks both!

[red nest]

Let us know if it works

[humble geyser]

We both got credit now for the 99c. So it was Cell’s purchase that didn’t count

[red nest]

At least it’s registering now
Email CS screenshots of the purchase that didn’t register still

[humble geyser]

Done! Thanks again. And I bought another pack to finish the event. Love this event by the way! ❤️

[red nest]

Same! We need it more often!

[hushed glade]

I purchased Dice in the Cloudland Reverie Mystery Shop. I now have 201 Dice in my bag, but cannot seem to use them in the event. Please advise.

[red nest]

It’s been reported

[shell ember]

I do hope them refund my 4999*3

[slate dust]

Hi, can we save the dice so that it will be counted for Bebop event?

[gaunt shoal]

Yes

[slate dust]

Thank you, Kazumi! 👍

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[craggy pond]

In case you discover the event mystery shop issue please also report to CS especially if you purchased on it

Or in case you have one your GM

[dusky folio]

Il n y apas l affichage de en quoi sont converti les des a la fin de l event dans l inventaire le texte est trop long

[craggy pond]

Magpies dice? Into beepboop dices. Might be the translated text is too long

[sage grove]

Something is very wrong here

[gaunt shoal]

If your referring to the box around the p3. It’s just representing a top tier item

[fringe talon]

Has anyone else noticed that some of the chat is being deleted? I think ever since they started deleting the lairs its been also taking some chat comments.

[tardy ether]

After each update, I'm sitting somewhere on the map, that's not funny anymore 😡

[quick ruin]

Post update, I don’t have break loose anymore

[gaunt shoal]

Use the fix tool

What state are you in

[vast birch]

Same for us.

[hallow reef]

State 760. Did fix tool, and still no BL

[gaunt shoal]

Ok. Please be patience

[chrome heath]

No maintenance compensation?

[gaunt shoal]

#❗status-update message

[fallow cobalt]

#❗status-update message уже знаем

[pearl flume]

No break loose (((

[gaunt shoal]

Patience. They have been notified

[chrome heath]

and the maintenance compensation?

[gaunt shoal]

Patience

[chrome heath]

TY👍

[vast birch]

Arena is really lagging and giving timed out errors.

[gaunt shoal]

We have compensation

[gaunt shoal]

What state are you on

[vast birch]

789

[austere cipher]

Magpie dice has not converted

[grizzled pelican]

831 no Break Loose in the list. 51 min after the second one showed up

[gaunt shoal]

Yes. It’s been reported

#❗status-update message

[graceful marten]

Break loose came back :). During training day it looks like some sort of compensation 🤭

[crystal kiln]

Glory refinement page looks weird

[gaunt shoal]

25 is the max

[crystal kiln]

Omg why did I I just notice this! Lmao thank you!

[mint rivet]

Just moved to state 822 Monday, after update I was removed from the alliance hive and dropped in random place on map. I'm back to where I need to be but reporting it just as an FYI

[red nest]

We’ve reported it

[bitter owl]

Anyone having problems on the top up site? There seems to be no more Apple Pay or PayPal options

[red nest]

It’s been reported

[robust mason]

Paypal is gone either 🙁

[red nest]

Yeah she said PayPal

[robust mason]

Oh , dunno what i did read 😂my Bad

[open spade]

Bug or just random weirdness? If you type LM in game it will change itself to lower case lm. If you type LM Test in game it will change itself to lm test (all lower case) clearly not game breaking but weird is weird.

[still heron]

9j

[red nest]

6f

[nimble vale]

11a

[dim urchin]

Battleship or chess?

[nimble vale]

11a2b

crawls back into Trek nerd dungeon

[rigid shoal]

This is the second time it has happened where I did not get the fox quiz rewards. I got all questions correct this time. I clicked the individual rewards to accept, but the adv coins were not added to my inventory. Am I missing something?

[gaunt shoal]

I’ll make note of it. And write it in my reports. And notify the upper management. Other than that. Place a ticket into CS please

[rigid shoal]

Will do. Thanks

[rigid shoal]

Do I handle this in game or via outside email? In game, it takes me to a chat bot which seems like a dead end.

[gaunt shoal]

Email would be better option.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[rancid zodiac]

Cultivation center quest isn't always picking up resources collected:

[opal sorrel]

Did you collect the resources before you had the cultivation quest available?

[rancid zodiac]

quest resets at reset, resources were collected 1.5 hours after reset minimum

[red nest]

You posted prior to reset

[rancid zodiac]

that was evidence of yesterdays - as you can see i gathered a bunch of steel during the day, i went to collect quest rewards and it showed i hadnt ccollected anything - yet my dailies show i did

[red nest]

Double check the times when your transports returned

[red nest]

I can see you collected, but nothing shows that you accepted the quest prior to the return of your troops

I’d take ss with times showing

[rancid zodiac]

accept quest? its there automatically

[red nest]

Possibly

We can’t see it

If you contact CS I’d have screenshots where it shows the times

For example
Quest active 10 minutes after reset
SS of rss troops returning at 30 minutes after reset

You can email CS with your screenshots

[rancid zodiac]

how i understand it.. at reset quests "switch" (in the background) - does not require me to "accept", when my troops come back (even 1 minute after) it should auto complete. i will send what i have to them.

[red nest]

Yes, but you’ll need to show timestamps of your troops returning after quest was selected etc.

[rancid zodiac]

i was wrong, 45 minutes after

[red nest]

Message CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[oak edge]

Yea you have to enter your cultivation each reset for quests to register em. I've noticed this bunch of times it's annoying but I've made it a habit to do so

[rancid zodiac]

doesnt make it right. if new quests are made available at the "specified" time and I show that i completed after said reset time then, its a bug not a thing i have to get use to. Further clarification: Quests are reset at the specified reset time, NOT "when i click the cultivation center to view available quests". The thing to do at that point is to add an <accept> button, but in current format its an oops (bug, hence why i'm posting in bug-hunt channel, not general chat)

[oak edge]

No one said it makes it right🤦‍♂️ I was adding context it not just you for Mods as a just in case

[red nest]

It’s 2 taps to enter cultivation center quests, and don’t you check them anyways at reset? And reroll?

[rancid zodiac]

not just thinking of me.. thinking of those where reset is late at night or have to work.. either way, there are people that send troops to gather before reset to have it done for when they return to the game. And when they return to game, things should fall into place.. I get credit for my dailies if i'm not online, i get credit for trials of survival if i'm not online.. same goes for quests that supposedly reset while i'm not online in the cultivation center.

[red nest]

But a gathering quest is not guaranteed to drop

[rancid zodiac]

no, but if it drops (at reset), then people should get credit.. if reset happens at 7pm for me, and i send troops before reset and they come back after reset lets say 8pm, when I get online at 9pm and look at cultivation center (remember quests reset at reset, not "when you open cultivation center"), if I see a gather quest in there it should autocomplete. Which in this case it did not.

[red nest]

That would be something to post in #📝game-suggestions

[rancid zodiac]

<smacks my head> lol.. that's where posts go to die 🤣 .. since its a bug, it's good here

[red nest]

It’s not a bug and game suggestions is where mods look for our reports 🌚

[gilded zinc]

Are you saying quests in cultivation center aren't showing as completed?
I've had both gathering and lair quests complete and show in cultivation center when I log in. 99% of the time they're green or blue so get recycled regardless, but if your gather comes in AND there is one showing it should show as completed and ready to accept the reward.

[oak edge]

There is a weird blip where if you don't enter cultivation before starting gather/lairs etc it shows the quest not completed occasionally. But I usually enter cultivation first I noticed this on my farms

[austere cipher]

Magpie dice never converted

[gaunt shoal]

They will usually convert before the next one atleast

[torpid wasp]

We are seeing more and more occurrence where a player goes on a rss tiles for which another player was already going, and the screen doesn't turn red for the 2nd player; also tiles are marked as empty, but there is a player collecting

[red nest]

Sometimes happens
Should fix itself

[gilded zinc]

Unfortunately this is a common glitch. When you send out to gather pop on a 2 hour bubble and wait a minute or two after you send the last one before logging off.
Try swiping the game off the screen and restarting it.

[meager bay]

Привет всем
Подскажите русскоязычных каналов
Заранее спасибо

[vast birch]

One of our members march skins are changing during Sonic. Her main that she rallies with is a different one from the one when she's sending to a rally.

[red nest]

Does she have random skins activated?

[vast birch]

I'll ask

[red nest]

Would show here

[dim urchin]

Random march and trails is fun.

The option only appears if you are at least Decoration lv. 10 I believe.

[native pollen]

I cannot see the world outside my HQ since this morning's update. My screen is green when I want to hunt or collect ressources on the state

[red nest]

Happens sometimes after an update
Restart the game to make sure all updates have been loaded up

[native pollen]

I restart twice and try the button "fix game" twice too

[native pollen]

Nothing changes...

[native pollen]

I delete and download back the game. It corrects it. But still troubles to show all

[red nest]

Let me think
Try airplane mode as well
Sometimes it’s the internet connection

[native pollen]

So airplane and wifi ?

[cunning plume]

Game freezes going from world map back into sanc. Exited, fix game, reload, repeat.

Checked for game update (current) and cycled to airplane mode and still happening. Multiple people in alliance facing same issue.

[maiden kiln]

Reported for the devs to look into. If you haven't yet, open a ticket with CS (send an email is your best option). They may want more details about your devices to investigate.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[tawdry blade]

Everytime switch from map to hq

[gaunt shoal]

Report it to cs

[restive ledge]

new building who dis 👀 😂

[gaunt shoal]

Doomsday war hound training center. Being buggy

[gusty tusk]

Doomsday hasn't started yet and going from map to sanctuary winds up hanging. Bug!
(edit: I did report that to the devs)

[gusty tusk]

That was supposed to be Sim Training 😅

[pastel mesa]

I an also having issues going from world map to sanctuary. It never loads all it does is pinwheel. I have rebooted pad no change. Only way home is is reload game evertime.

[hasty mirage]

Why is the new building screaming at me?

[opal sorrel]

See #❗status-update message

[young meadow]

Lots of ppl in our alliance same issue with game freezing

[vernal flicker]

I'm pretending that it's just SOOO excited about Doomsday that it just has to let out its excitement. 😜

[random rover]

Yeah I have no building either

[gaunt shoal]

They must be in the works of fixing

[gilded zinc]

If your alliance doesn't qualify for doomsday, you don't get the building.

[austere cipher]

I am and I don't have the building

[gilded zinc]

They updated and it's no longer there

[gaunt shoal]

I don’t think anyone has it right now

[random rover]

We were 3rd

[red nest]

Nobody has the building right now

[distant girder]

👀

[wide orchid]

my magpie dices didnt convert to beepboop dices

[bitter hare]

I’m r5 and it won’t let me change players in alliance conquest. It will allow one of my officers but not me?

[bitter hare]

Reset game it work now

[woeful jasper]

Is anybody else experiencing an issue in the Terminal Express event where rewards from Alliance Transpots aren’t being delivered to your bag? The game shows that I won timed tavern coins but the number of coins in my bag is the same as it was before the event.

[gaunt shoal]

Did you run the train?

[woeful jasper]

No.

[gaunt shoal]

That’s not what you got. That’s what the person who ran it got

[woeful jasper]

But the reports for different passengers are different.

[gaunt shoal]

Each section of the Train has different rewards. It shows when you join it

[woeful jasper]

Yes, but people in the same section have different reports. Oh well, I guess the report is just.misleading. That’s too bad. The trains are worth running but not so much worth joining.

[gaunt shoal]

It’s free stuff to join so always worth it

[woeful jasper]

I suppose that’s true. It’s just disappointing that the report is misleading. Every other report in the game shows your own rewards, not what someone else won.

[gaunt shoal]

Because you need 28 a tile. You have 25

[wicked perch]

Visual bug?

[red nest]

What makes you think that? 🌚

I get weird visual glitches all the time
Especially after updates 🥺 🥺

Blurry emojis

Should correct itself

[dim urchin]

Closing completely (not hiding!) and reopening usually fixes any visual thingy for me

[red nest]

I often hit the fix game button a few times after an update

[wicked perch]

After I reopened it after water wars it came back to the original message

[red nest]

Glitchy stuff after an update is nothing unusual

[fluid juniper]

Has anyone gotten an error when purchasing from the mall shop and know about how to go about fixing it or who to contact.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[dim urchin]

Option 2 email is best. It's the weekend so response back may vary.

[steady sage]

Had a issue tonight. About 26 hours before I paid 5k in diamonds for a 3 day shield, it was active, I spent most of Valiant Conquest gathering to get my points. I did not do anything that would cause my shield to drop. Out of the blue, my shield dropped and I was attacked losing many troops and lots of resources. I was very close to upgrading my headquarters to level 29. Now I have to start all over due to a glitch.

I hope you can make it right. I tried filling out the form on the CS Help. Could not type in the boxes.

[red nest]

Have to email CS , we can’t do anything here

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gilded plank]

I keep gaining and losing level 8 wheat in cultivation center.

I got enough points for level 8 wheat (just above 140,000), then the next time I logged in I saw -375,000 might and my wheat was back to level 7 and the points had decreased to 139,975. So I planted another wheat and once it was done, I was back to level 8 and points were above 140,000.

I logged in just now and again I saw -375,000 might, and once again my wheat was back to level 7 and 139,975 points.

[gaunt shoal]

There’s depreciation

Or rot

[tepid aspen]

Is there a problem getting helmets in doomsday map? I’m just getting multiple sets of tags

[gilded plank]

Interesting. My peas have never dropped below level 8.

So I have to keep planting to keep them at level 8?

[gaunt shoal]

Yes

[red nest]

Look in your shop

Bet you’ll be surprised

[tepid aspen]

Lemme just retract that before the devs find it

[twin flint]

Delete it 🌚

[granite pelican]

It is fixed up thank you

[tepid swallow]

This is my first time playing Doomsday. Is this accurate?

[gaunt shoal]

Make sure the hound is the right one. And level it up

[tepid swallow]

I have my rider hound leveled up. Still weak though. Straight up smacked all my troops on level 1.

[gaunt shoal]

Make sure it’s selecting the right hound

[coarse osprey]

Possible bug?

[gaunt shoal]

It was doing it when I would quick select

[gaunt shoal]

Try switching talents and doing it. If nothing else do the fix tool

[lethal ivy]

Issue is he needs to leave Doomsday. If you do the tech research it adds that value to the troop size.

[gaunt shoal]

Already fixed. We did it in another channel. Thanks!

[lethal ivy]

But not fixed in game sadly I still get it.

[finite lodge]

Not sure if others have had this but the red resistance has somehow maxed after 5 lairs but the green is still counting like it should be

[gaunt shoal]

What’s your syringe at

[finite lodge]

In which respect

[gaunt shoal]

How many do you have

[finite lodge]

I have 7 red (used 43 to max out for daily rewards)
And 25 green still

[gaunt shoal]

Ok

[crude cove]

Shouldn’t be easy to win against?

[finite lodge]

After 6 hours it just gone to 50/100, now I can do some lairs 😂

[gilded zinc]

The notifier won't go out even though we're not part of it.
The event shouldn't even be seen if you didn't qualify.

[graceful marten]

Something is wrong with my “Other reports”. Fix game button doesn’t fix it

[lament tapir]

Dans l’expédition apocalyptique, le sérum bleu de Prusse disparaît si vous essayez de donner une quantité supérieure à la limite que peut recevoir un joueur. (Exemple, j’ai essayé de donner 50 à un joueur qui en avait déjà reçu 2. Mes 50 ont disparus et le joueur n’a rien reçu)

[rustic root]

Bug send 50 vaccine using this, i lost 50 vaccine, but other player not received nothing. Anyone with same problem?

Afonso not received nothing and i lost 50 vaccine

Where i can report to receive my 50 vaccine back.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[ocean cave]

I had the same problem. It took 50 vaccine from one account but didn't apply it to the account.

[muted garnet]

Hi all!
Has anybody had issues with giving out Prussian Blue to help allies beat radiation?
I tried to help an ally of mine. She had received help already so I was capped at 20 to give her and selected all I had, ehich was 24. I got a message saying limit reached. Then I tried giving only 20 and it said "insufficient items" when my 24 were still showing.

I turned the game off and back on, my Prussian Blue was at zero, but my ally did not receive any. We took screenshots. Can we contact someone about that?
Please and thank you.

[gaunt shoal]

Forward it

[muted garnet]

The screenshots, you mean, Kazumi?

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[dim urchin]

Option 2, also provide screenshots if possible!

[gaunt shoal]

You will need to let cs know for now

Could be on a delay

[muted garnet]

Yeah... I'm still waiting on them to reply from a message of 2 months ago 😭

[eternal marten]

Hi everyone, am I the only one having problem with vip points? I purchased them in the alliance shop and it says that I have 63 item of 100 points purchased, but if i try to use them it says that I don't have any of them

[quartz rivet]

@here Same issue donating green/blue radiation treatment. Donated 50 from main to mini and vice versa. Only thing that happened was both accounts lost 50 green/blue radiation treatments. Smh.

[red nest]

Please don’t try to tag everyone, thousands of people here

Take a screenshot, email CS

[quartz rivet]

Well I’m sorry.

[gaunt shoal]

With what

Do you have pns

[slate prism]

This bug has existed since last Doom event. When lairs are launched, they don’t appear on phone notifications. I believe is an easy fix and very useful to have

[rigid flicker]

Same issue here. I didn't grab screen shots because I was multitasking but I know for a fact I clicked fill all 50, then saw I still had 50 and figured I must have messed up and tried again and it kept telling me I had insufficient so I closed the game, fixed it, and reloaded and it is gone.

[pure gull]

Same thing happened to me between main and Alt.. I ended up reloading game then it was gone and it didn't credit the treatment.. Forced me to buy more treatments cause it was shortly before reset

[rigid flicker]

Will definitely be ready to take screen shots today if it happens again

I didn't waste my stamina on lairs to get them for nothing

[night kayak]

Same here. I lost my 50 when I tried to donate. The other player didn't recieve any helps

[uneven pumice]

Search function is not working properly in Doomsday. Even though there are level 8 tiles right next to me, and I can gather on them, if you use the search function to try and find level 8 tiles it says it can't locate any.

[tepid aspen]

Why is occupation not happening?

[opal sorrel]

The current Chronicle only allows a faction to occupy 6 footholds. Has your faction reached this limit?

[small crater]

The issue where DOA countdown, wavecount, etc. indicators don't show properly after coming back to the main map from the doomsday area has not been fixed since last time the Doomsday event ran. Restarting the game sometimes helps, but when my alliance ran it last night:

• On one of my accounts, the screen showing the locations of zombies that were currently alive got stuck and did not update at all when the zombies were killed
• One of my alliance mates had her wave indicator stuck on wave 3 for the whole event, even after restarting her game twice

[tepid aspen]

Yup that would be it. Probably would be good for some alert when that happens so we don’t have a panicked faction wasting fuel 🤣

[elfin trout]

We were unable to launch a super rally on another player’s hq inside the doomsday map.

I didn’t take a recording or any screenshots, but when you clicked rally attack and checked the box for a super rally you would get the usual pop-up asking you to confirm you want to spend 2000 diamonds. When you clicked confirm on this pop-up the whole interface closed out and no super rally could be started

[gilded zinc]

Please, turnoff the doomsday notifier! We didn't qualify, why is it lit up anyway and why is doomsday on our events page in the first place?

[wicked perch]

Alliance > Alliance Help > Reinforce Allies > Doesn't work in doomsday event map

But manually clicking on a player's base then sending reinforcement does work.

So clearly reinforcement is allowed during doomsday, but the first option is bugged.

[thin crypt]

Hello, can you help me how to fix the game? I was editting talents when I got disconnected. Since that time I cannot login to the game. Internet connection is alright

[soft umbra]

This is what is irritating me. Having double the recommended might and much better recommended machine and still not beating it.

[thin crypt]

It was some half an hour long glitch but it works now.

[flat phoenix]

There's issue w faction mail. Looks like there's no message there until you click on it.

[crude cove]

Yeah and i can clearly say, previous dd being much more weak than now, having worse war hound i was able to win against 50+ war hound lab, now im stuck on 46.. Ridiculous
Recommended war hound is Rare 31+, i have Epic lvl 25 and can't make it...

[nocturne furnace]

i've earned radiator medicine from a zombie lair but it doesn't show up where you can use it. The zombie report says i've got 10, the medicine itself says 10 out of 100 daily but i can't use them because it says 0

[vast birch]

Massive lag in Faction messages. I just got these 2 minutes ago and some were actually sent yesterday.

[subtle zephyr]

I think there's a bug with radiation. My rate says I'm losing 3/hr and I've been getting max 100 serum per day, which should keep up with the loss (24×3)+(0.5×(3×5))=79.5 radiation over 24h (3/hr for 24hr plus a 5x rate for half an hour).

I woke up this morning to significantly less serum and now I calculated that I won't make it till reset anymore. Something is definitely not adding up

[haughty violet]

I noticed there's no new resource tiles respawn in the level 3 footholdof the center of the Doomsday map, is it usual?

[pallid escarp]

would be really nice if governors were able to still appoint titles and boxes to players regardless of them being in the event map

[cinder pelican]

during doomsday tonight after reset there was a huge lag in the alliance chat and now I’m getting this message

[red nest]

Could be you used a trigger word, or a word too many times

[red nest]

You can through their profile

[blissful mirage]

5 feet away and it's not able to find it

[solid flare]

Anyone having issues with AI Hub....it won't let me deploy top heros

[gaunt shoal]

Did you use the heroes on the other mecha quests

They haven’t come back yet

[solid flare]

Not sure this is the first time it has done this to me...never had a problem before

I've always done advanced deploy and never had a problem

[gaunt shoal]

That’s the only thing I see.

[small crater]

I pulled a purple warhound and when I went to apply it, it still showed as 0/100. This has happened more than once. Unfortunately I don't have screenshots,

[gaunt shoal]

Make sure to contact cs

[subtle zephyr]

I lost 124.55 resistance over 24h and 32 minutes. My rate of decay is 3/hr. There's definitely a problem here.

0757 local time: 100.9 in bar + excess
Gained +70 more from lairs
Gained +29.05 from help
0829 local time next day: 75.4 total between bar and excess.
100.9+70+29.05-75.4=124.55 over an elapsed time of 24h32m.
Expected amount of loss:
(24×3)+(0.5×(3×5))=79.5 radiation over 24h (3/hr for 24hr plus a 5x rate for half an hour) + 1.6 (3/hr for 32 min: 3×32/60) = grand total loss expected of 81.1

[lament ferry]

Not getting resistance material after update this morning

[gaunt shoal]

And you haven’t completed the 100?

[lament ferry]

No only 40 total so far. It’s showing in lair report but not in bag

[lament ferry]

I reset and it fixed it. Sorry

[wind cedar]

Hi! Am I missing something in the Mystic Isle event?? I’ve been earning fossils but when I try to activate them, I get a “coming soon” message for all fossils. Hasn’t the event started already? Maybe I’m understanding this wrong

[gaunt shoal]

Please submit a ticket to cs. And use the fix tool upon start up.

I’ll forward this

[wind cedar]

I submitted two via the app yesterday but neither shows up under My Tickets and the fix tool didn’t fix it

[wind cedar]

Thanks!

[opal sorrel]

Have you tried emailing?

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[lusty canopy]

I have been dismantling nanoweapeans and finally got enough for Epic, and chose Epic Katana. I got a freaking common Desert magnum while crafting in exclusive!!!!! Wtf wtf!!!!!!!!!😡 🤬

[gaunt shoal]

Desert Eagle designs can be any

I’m crafting an uncommon design right now

[lusty canopy]

Are we not suppose to craft a katana when you chose exclusive... Be it common, epic, rare whatever

[gaunt shoal]

I’m confused. She’s saying you chose an epic Cortana to craft. And you got a desert eagle

Talk to text

I would double check to make sure you still have an epic katana design

Because of my opinion, it sounds like you grabbed the desert eagle design

[lusty canopy]

I chose Epic Katana and got a Common Desert Eagle

[gaunt shoal]

It sounds like you just crafted the wrong design. But if you believe you didn’t, and you don’t have an epic katana design. Put in a ticket to customer service.

Also

Check your weapon inventory and see if there’s an epic katana in there

[lusty canopy]

How's that possible!!! When I crafted the common desert eagle showed up but indeed I checked my inventory and there it was... Epic Katana! Thanks gor the help😘

[gaunt shoal]

I think one of the boxes goes straight to your inventory

No alliance or state notification or anything

[lusty canopy]

Yes... There was no state noti

[gaunt shoal]

Now I can sleep in peace.

[lusty canopy]

Nighty night

[wooden chasm]

During DOA it never updated the waves

Maybe glitch due to DD. Only was like this for those of us participating in DD.

[vast birch]

Same thing happened to a few in my alliance as well.

[oak edge]

We found if you dont restart after porting back for DoA waves will stay at 1 or some odd number or you won't have a timer at all😂

[distant girder]

Why does it say today I just built 4 warhounds? It said yesterday I build around 40 of those things.

[gaunt shoal]

If you get an epic. It resets

[distant girder]

Oh. Yes. Forgot. Was zeroed so didn't bother with warhounds anymore.🫣

[subtle zephyr]

Emailed support as the nova message said. They told me to account for the boosted radiation rate, which i did in my email to them. I highlighted all the math and provided screenshots, yet was just brushed aside and they clearly didn't bother to read nor did they attempt to take me seriously. If anyone can help me that would be appreciated. Otherwise I don't know what the point of a bug hunt discord channel is if no one takes but reports seriously

[gaunt shoal]

Only CS can. We can only report it

[graceful marten]

Weird glitch sometimes. The text in Chinese means something like “Wounded who cannot be treated in the First-Aid Tents are escorted here. Capacity is the same as the First-Aid Tents. When full, any additional wounded soldiers will die.
(If a tent is dismantled, the corresponding Space-Time Altar will also be removed.)”
A door to the parallel universe 🤭
my game is in English 🙂

[subtle zephyr]

Has anyone else reported it? Or does no one else bother to review the math to make sure everything is working properly? 😂

I chatted with the CS chat bot and it even agreed with my math (although I was off a little bit above but I over-estimated to be on the safe side).

45 self-serum just gone like it never existed. And that's just the 24hr period I took screenshots of and not the day prior when I first realized something was wrong but couldn't provide hard proof

If it helps, I'm pretty sure it's only when I'm offline. I kept the game up all night and the losses matched my calculations. This morning after using my phone for other things and opening the game back up, I lost an extra 2.05 out of nowhere

[sturdy swan]

Not sure if this is a bug per se, but my alliance members are getting different time frames for tundra tussle. The time frame that we chose wasn’t available for me to pick on my screen.

[red nest]

Everyone can pick a preferred time, but only matters what the leadership picks in the end

[astral jacinth]

Anyone else's game just spinning and loading, no chats loading, buttons not working..

[river bronze]

I need help, I can't get my old account back.

[fallow cobalt]

Contact CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[river bronze]

I tried this but it doesn't work at all

[fallow cobalt]

Try option 2. Contact by email.

[river bronze]

So where do I find the email?

[fallow cobalt]

[e-mail]

[primal knot]

Bang kok di gua ada penukaran code reedemnya ya

[river bronze]

Thank you

[neon pebble]

R5/R4 chat is ALWAYS a hit or miss. Please fix. Sometimes we see the notification. Most times, we don't.

[rustic moon]

I can’t hand out titles if the player is in the doomsday map

[oak edge]

You have to use the search function to title or the list in the title screen 👀

[rustic moon]

Ah thank you! I was clicking the players and couldn’t figure out another way xx

[frosty tendon]

What's up with Day 4?

[gaunt shoal]

Looks like you failed

You were not in the green

[frosty tendon]

Why is it not saying defeat like Day 2 then?

[gaunt shoal]

Oh I thought you said day 2 lol

Use the fix tool upon start up. See if that fixes it

[frosty tendon]

I forgot about that; it didn't change it, though.

[gaunt shoal]

It’s a visual glitch. Interesting

[hasty crag]

Well is there even just one of the many million gift codes that work?

[gilded zinc]

Again, please turn off the Doomsday notifier!
Yes, I have used the fix game tool. Yes, I have rebooted my device.
My alliance did not qualify so why are we even seeing the event in the first place?

[gilded zinc]

You just have to keep going down the list and trying them. Most are time sensitive, all are case sensitive.

[hasty crag]

Well that just sucks 🤣

[gilded zinc]

Yup

[tepid swallow]

Not receiving red serum from lairs in doomsday. It shows in the lair report that I got them. I don't have offline treatment enabled.

[gaunt shoal]

What for.

[tiny lichen]

Mixed up rss labeling

[solar shale]

I didn’t receive the virus survival reward in Doomsday even though I had over 0. It says success but no reward was received.

[nocturne mirage]

Hey I did not receive my rewards for today's even hero update. Anyone else?

[red nest]

It’s not over yet

[nocturne mirage]

Usually it is instantly in the basket. Not at reset. Plus I asked team member to do a test check and they all received the rewards

But thanks for the reply 🙂

[red nest]

Try the fix game

[nocturne mirage]

Unfortunately still not 🙁

[red nest]

And you claimed the rewards, correct?
I know stupid question but best to ask still 😆

[nocturne mirage]

Haha yes yes. Now I'm hesitating to push to next step just to check

[red nest]

Take a screenshot of your claimed rewards and your bag and email CS
Unfortunately not more we can do here

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gilded zinc]

Why are I getting radiation when my sanctuary is not in the doomsday map? This base is qualified to be there, the others are not.

[opal sorrel]

Radiation impacts you both on and off the doomsday map if you qualified

[gilded zinc]

Yet I have nothing to counteract it? If I do, where is it please?

[opal sorrel]

You can earn 100 Radiation Medicine a day by completing 10 zombie lairs. You can also ask your teammates to help you (up to 50 a day, or up to 100 if you have unlocked the Off-label Use Prussian Blue on the Expedition Support Tech tree!

[gilded zinc]

Tnx

[opal sorrel]

Any time!

[vernal yew]

I can’t set titles to players in doomsday. Even if I go to Player info/settings/appoint, the button do nothing

Here

[craggy pond]

Are you in doomsday by your own or in home state?

To appoint titles gov have to be in home state

[vernal yew]

Doomsday… ok, so not a bug then, just bad design… 🙂

[craggy pond]

Yeah, maybe put in a suggestion for gov to appoint titles/gov role also in doomsday map/opponents state, if you think it would be easier. So we can put it into reports
#📝game-suggestions

[lethal ivy]

The premium member centre is currently broken

[gaunt shoal]

#❗status-update

[slim dome]

We aren't getting any of the Warhound lab things from the radiation survival thing

[oak edge]

You try restarting and fixed game?

[slim dome]

I think they just come late? I relogged and myself and some others in doomsday with me all got the Warhound things all at once

[oak edge]

Yea its a weird delay

[wheat sedge]

My map looks like this post last update, anyone else? I’m on an iPhone and “fix game” makes no difference

[gaunt shoal]

Try clearing some of your browser history. I think that’s how you clear your cache on iPhones

[wheat sedge]

Tried without success

[wheat sedge]

Seems it might have been related to WiFi, fixed now I’ve moved around

[bronze cobalt]

I have same green screen.

[shy imp]

Is the Mystic Isle Adventure working for other people ?

Mine just says coming soon. Are we collecting items first and then waiting for the event to start ?

[opal sorrel]

Can you share a screenshot of the issue you are having?

The Mystic Isle Adventure is the curio collection, and has been going on the last few weeks. If you are able to reach 80 points (by leveling up the curios in the set) you can unlock a HQ skin.

[shy imp]

Here are screenshots of what I have been seeing. I hit the activate button and it just says coming soon.

[red nest]

Try the fix game button

[oak edge]

Are you under hq20?

[red nest]

Ohhhhhh right! Thanks

[oak edge]

This is like the 3rd person I think and each times it has been they don't have access to curios yet

[shy imp]

I am HQ19 rn

[red nest]

Ahh, yes
Curios are not available until hq20

[short plank]

Alexander’s Carnival won’t render correctly on my iPAD. I can’t access the start / spin button, so can’t participate in event.

[red nest]

Switch to tablet mode

More - settings - options- scroll down

[short plank]

Thank you! Issue solved.

[red nest]

[frosty tendon]

Is there anyway to fix this or I am just going to miss out on the 5 Hope City Coins?

[ivory oasis]

The Alexanders wheel isn't working on anyone's iPhones or Androids. Is this going to be fixed?

[gaunt shoal]

How is it not working.

[ivory oasis]

I hit start the carnival button, it shows the reward dialogue box. Hit confirm, and it just goes back to the same "start the carnival" screen

I mentioned that it's our iPhones and androids because I see a complaint above this, saying it doesn't work on his iPad

[oak edge]

You made sure to insert the rewards you wanted before starting? I screwed this up a few times didnt realize you had to chose lol

[ivory oasis]

Oh let me try

You're right, thank you!

[tall osprey]

I dont understand the Alexander carnival tickets. I have bought boxes and nothing happens.

I dont receive daily tickets either.

I see, had to select the prizes first to activate the wheel.

[paper raft]

On rare occasions, when using auto battle in the campaign and using Wali as one of my heroes, I get a message saying "Deployed hero rage too low" and auto battle turns itself off. I'm not sure what causes it, and it's hard to consistently reproduce, but it would be nice if auto battle did not turn itself off in this case.

[steady fjord]

Why not able to buy module modifiers from rare shop?

[gilded zinc]

What's your hq level?

[steady fjord]

38

[opal sorrel]

Try restarting your game and clicking the "fix game" button in top right corner

[steady fjord]

Seems that UI glitch. They got purchased at first itself but in UI it wasn't showed. After couple of restarts, it showed normal.

[opal sorrel]

Glad to hear it's working now! 🙂

[subtle zephyr]

Not like there's enough time for anyone else to do anything about this, but customer support FINALLY acknowledged that there was a problem. Yet they never said anything publicly? I'm sure a bunch of money was wasted because of this plus people missing rewards.

[uncut knoll]

This is the info screen being shown for Hope City Coin recruit. Would love to see the actual drop rates of heroes

[red nest]

I’ll report it

Thanks

[frigid ocean]

It says on the coin the recruitment will be open once event is closed

[red nest]

Yes?

[frigid ocean]

Apologies wrong channel, can delete that

[red nest]

No worries

[rancid hazel]

I am having a hope city coin issue. Shows 5 in my bag but the tavern isn’t allowing me to use them

[oak edge]

You go to the tavern in holiday events?

[rancid hazel]

The regular tavern

[oak edge]

If you go to holiday event under lucky egg you'll see the right tavern

[rancid hazel]

Let me try thanks

Found it thank you

[tacit trail]

i keep getting a notification for new messages but i deleted everything and it still blinks red - can someone help with ideas?

[gaunt shoal]

Might be a faction notification

Which is gone

I’ll send it

[uneven pumice]

No option to ignore antiserum limit. Is only happening on my smaller account, main account still has the checkbox available. This is super annoying for Firely.

[red nest]

Reset a hero?

[uneven pumice]

Yes, I know that is an option, but this is the bug channel and I am reporting it. Plus it is much faster to click the little box that says 'ignore' than resetting a hero, and would like them to fix this issue so I can use it again if I so desire to.

[red nest]

https://tenor.com/view/cat-meme-cat-salute-aye-aye-captain-aye-aye-gif-8930645693082954592

[rose cloud]

Did the lairs increase in difficulty after Doomsday? I’m getting 42% on a lair I was getting 52-53% before it started.

[lethal ivy]

One of our Fireflies is on the Doomsday map

[red nest]

Summoner still there to kill it?

[lethal ivy]

Nope everyone has left doom

[rancid zodiac]

Can't remove that lvl 4 infirmary nor two other level 1 infirmaries. I have the open build slots, and I have 9 "removable today" chances. I upgraded the one you see that is level 4 now from level 1 - so upgrading is a non-issue, just can't remove. I have 7 other infirmaries - i have 4,602 injured so removing those 3 wouldnt cause a "more injured than infirmaries" issue. I did "fix game". Tried the free method and the diamond method, both failed. Any other ideas?

--solved--: healed all troops, weird cuz it let me yesterday (had wounded then) - hence my confusion/post

[rigid gate]

Hello everyone, an ally of mine managed to shoot down a lair completely on his own. Is it now possible to attack a rally without allies?

[gaunt shoal]

Did the person relocate or something. That was joining

[rigid gate]

The other member moved during the march? Yes, it's possible. I need to ask. Thank you, I'll let you know.

[rigid gate]

Yes, it was this. Thank you.

[red nest]

Because you have too many wounded too remove it

[wanton mulch]

Tried to finish the dooms day survey can’t get the character space to let me select or fill, it says select character but cannot do. MistBorn Tindwyl S719