🦗bug-hunt

[small crater]

That's what you get for being a shooter.
(I say, with a shooter as my original main lol)

[keen sail]

PN$ we cannot start the week 2
Gather level 9’s in Poonsday if you do not spawn tiles level 9 and up on right side of the map.

[edgy musk]

Dear PNS, there is a bug I found that we have received an boardcast email with rewards for Doomsday expedition Issues but I received to one of my account but not to another which in same state and alliance. Please look into it

[upbeat sky]

That is very helpful info about the march might, but my march might is still stronger than the firefly messenger might... I'm at 15 mill. Should beat up to that point, no?

[pearl walrus]

Lvl 5 firefly didn't go down with 1.17 million troops, over 500k of which were t10s. This has to be a bug!

[polar terrace]

Too many wounded compared to the Firefly. 45% to 36%. Have your strongest HQ set the rally with Formations. Send only support troops that doesn't match that main troop type. Also try to use only strong troops instead of weak troops that will only add to wounded %.

[pearl walrus]

Pretty sure we tried that

[fierce spade]

What formation did you use? You have T8 fighter there so fighter formation wouldn't work unless it is monster nuka acc.

[red nest]

Don’t send fighter with riders

[pearl walrus]

Nobody else having this issue?

[fierce spade]

We had same problem. Rally composition solved it.
We can help you but we need more information. At least what formation you used...

[pearl walrus]

If it was just composition, we'll figure it out. Just seemed ridiculous to fail with what we threw at it 😂

[polar terrace]

That first HQ in your report only killed 8229 enemies. Don't use weak HQs in your rally.

[red nest]

Try running all riders

With the strongest setting the firefly

#🔥game-general a better place to discuss further please

[potent quartz]

I found an annoying bug with the Hall of War building. I'm on the Doomsday map and for some stupid reason I can't setup max troops anymore with an epic rage (troop) chariot warhound, I can only set the max amount of troops that the chariot supports, in my case 167k, it is impossible to add my normal troop size to it, an additional 334,5k.
It gets worse though, when I jump back to my home state I can't even assign a number of troops to a certain march slot, unable to move the slider.
The fix game button doesn't fix it, the only fix I could find was to set up everything manually before every rally or attack, really time consuming and annoying.

[uneven moon]

Is it normal or a bug if i can return to my spot on the main map after leaving Dooms map? Really annoying when you try to do some events.

[vivid shore]

Why does it saying I’m not in state on firefly when I am in state

[oak edge]

#❗status-update

[dense bloom]

Level 6 firefly. We believe there is a bug.

[polar terrace]

What's the bug?

[finite lodge]

Try a mixture of riders and shooters

[dense bloom]

We finally beat it this morning by having all the top people in the state come over to defeat it.

[keen sail]

The left side of the doomsday map for our state 590 is loaded with tiles. We are barren on the right side. Please fix this, we have reported multiple times.

Just took these UTC plus 3. We are in week 2 and PNS seems to be either unable to fix the problem or dragging their feet. WEST side of map stacked with tiles. WE ARE BARREN ON THE EAST. We cannot gather if we cannot touch the tiles.

[carmine sandal]

Optimus prime is immune to silence.. but here he shows silenced

[keen sail]

Poonsday strikes again!!!!!! Just took these screenshots. West side is tile heavy while east side of map is empty.

[red nest]

How do you still have firefly?

[red nest]

Heard this a few times

[red nest]

Just looked ours too
East side level 4 kind of empty
West side

[keen sail]

Yes, I have reported it multiple times and PNS is not fixing. The problem is skewing the win towards west side factions. I cant make enough troops if I cannot gather on lvl 9/10 tiles.

[red nest]

Troops and food cost is nutty

[verbal elm]

Since yesterday regular map is messed up and ppl can’t get to their spots. I have reported and no answer. All these bugs are ridiculous, but I have to thank you all, I will not be spending anymore money on this buggy ridiculous game. :

My spot is in front of domino. Still can’t move there. 🙄

[gaunt shoal]

It’s possible someone moved there during VC

[warm basalt]

🤔

[tardy spoke]

After the countdown ended, nothing spawned. The wreckage simply disappeared

[autumn zinc]

I purchased pass III today in constellation wish and I received empty tab instead rewards

The red dot sits there like uncollected nut nothing is there to claim

[wary osprey]

I cant write a PN to Chris official PNS in Discord. The Message could Not be delivered😢 anyone with the Same Problem?

[gaunt shoal]

Attempted to use the fix tool

[gaunt shoal]

Change your settings

[wary osprey]

What settings?

[gaunt shoal]

Change server settings > accept messages from everyone

Just posted

[wary osprey]

I changed, but still Not working. Any other Idea?

[blazing gull]

Добрый день. Есть ли возможность разработчикам игры накинуть щит игрокам на 24 часа, тк не возможен вход в игру?

[gaunt shoal]

This would be the only way

That I know of

[craggy pond]

Sometimes changes of settings needs a few minutes and restart of discord till they apply

[devout bay]

From today morning, some players from my alliance can access, and some (not only me) could not, why is that?

I mean some could not start the game, is not initiates

[devout bay]

What should I do with this?

And nothind happen

[tardy temple]

Sausage!

Sometimes you have to toggle it on/off again before it will work as well.

[gaunt shoal]

What country are you from

[devout bay]

You know, its Russia, but untill today, the game launched with no vpn, and only now, I have to use vpn in order to launch the game

[gaunt shoal]

Just be, patient is been reported

[keen sail]

Another day of waking up to updates and still not being fixed. No tiles in Poomsday on East Side of map.

[keen sail]

Poomsday bug again sorry but now the little tiles that are spawning cant even spawn correctly

[tardy temple]

this is most likely because some "swifted" them and didn't send enough troops to gather the new higher amounts.

[keen sail]

Thats impossible as they are all in different locations so there is no way someone could of swifted and they all stopped at exact number 28k. The commander would of had to get to each tiles at exactly same time.

[oak edge]

Definitely looks like a failed swift attempt lol those numbers are way too even for it not to be lol

[tardy temple]

many people have gathering marches preset with old lv 7 limits. This is probably happening with many players in the faction. They dont spawn this way.

go look at your in-game state chat, it was discussed there as well.

[keen sail]

So if I send my marches out all 5 to gather at 5 different destinations the time it takes to each tiles is varied based on the time and space to the tile. Once im there, I can swift and each tiles swifts at exactly time stopped. There is NO way this can happen by swift because I cannot get to every tile at the EXACT same time to start gathering it.

[tardy temple]

if you send out troops that can carry enough for a smaller tile and you go swift a larger tile, you are not completing that tile, you are only going to swift gather your max troop load. You would need to change your default march to more troops to carry out the bigger difference,

[keen sail]

Oh thanks for explaining as I dont preset gather marches. I always hit the quick so the load is full. So some moron decided to preset a march. He can go back and clean them then.

[tardy temple]

exactly, most likely many people are doing this. a lot of players have a preset rider march for gathering due to large t1 taxi wall and quick select would send taxis not riders

[devout hemlock]

Spec Ops Bug found:
When Hanyu dies he clears the tile board, doing damage to the monsters you're fighting.
If he's killed with monsters still to fire their rage attacks, any of those his tile clearing kills are still firing rage attacks from beyond the grave.

e.g. Monster 1 fires, Monster 2 fires and kills Hanyu, Hanyu clears the board which kills Monster 3, Monster 3 is then still firing

[tardy temple]

I see, it’s more of a visual timing thing because the monsters should be firing those rage attacks before Hanyu skills take effect since it is still “their turn”

[devout hemlock]

I'm sure I've had it before where that didn't happen, Hanyu dying mid monster rage attacks could prevent later attacks?

[tardy temple]

I’ll put it in my report to be reviewed. Either way looks like it could be optimized.

[devout hemlock]

Thanks 🙂

[glad scaffold]

Can not activate the Airplane wreck cards. Is it a bug?😬

[uneven moon]

Trying to get my preset march, but that what i get instead, cannot change them, i did the fix on relunch also...

Doesnt work on manual set up either.

[gaunt shoal]

Are the other heroes active somewhere else

[uneven moon]

Darn...why the heck i send them gathering, thanks

[devout hemlock]

Don't worry, we've all been there!

[uneven moon]

Still freakying me out there...really had bug in my head. Had it before, then after reset didnt have them.

[nocturne scroll]

S121 ~Okeret~ Reporting Bug: Zombie Halfing Rally Alert event, rally alert is not posting in Alliance chat.

[gaunt shoal]

Noted. Thank you. 🙏

[devout hemlock]

New Event Zombie Rallies aren't displaying in Alliance Chat (in doom at least, not checked normal state)

[fallow cobalt]

This is issue already reported.

[jagged crow]

Seems to be working in regular part of the game.

[oak edge]

It's a doomsday map issue again. Mods know that 😂 or at least I hope lol

[jagged crow]

Doomsday sucked the 1st time around so I didn't bother with it the 2nd time!

[silver cypress]

Doomsday map has used up my relocations and now wants me to use diamonds

[gaunt shoal]

Because you’re trying to relocate….costs.

[silver cypress]

Ahh, I misunderstood the faq, I thought it was relocations are free on the map. 😩

[gaunt shoal]

Unfortunately no. It’s going to the map and leaving the map which are free. Moving around the map is not

[silver cypress]

Well, that sucks

[finite lodge]

To go back and forth to your own state and Doomsday it's free, then when you go back to Doomsday it will be random so you are forced to use relocations, simple cash grab 🙄

[elder badger]

My Doomsday week 2 activity points quest is stuck on 990, I thought maybe I had not claimed some this week but I did dailies today and it hasn’t moved

[random pollen]

игра с сегодня перестала запускаться на пк

думал переустановить - на официальный сайт заходит, но установщик не скачивается

[north basalt]

Doomsday map, 2x friend?

[worthy timber]

play button is broken on any doomsday battle/lair log. says "Battlelog expired" even though im literally in the log lol

[uncut knoll]

Faction mill expires and the game doesn't know what's happening

[tardy temple]

has your march returned to your sanc yet? wont get the report until it does

[uncut knoll]

the top line of 1.85m food is the report

but the game alternates between lv7 lumber mill and lv9 stolen pit

[oak edge]

Oh yea thats been a known weird bug 😂 I honestly thought it got reported lol

[knotty surge]

Quick join in doomsday assigns War hound but fills the march as if it is not present (in other words war hound March size increase is not applying when quick joining)

[regal badge]

The United Allies I and United Allies II military tech upgrades do not function. We have United Allies I to level 4 and United Allies II to level 2, but we are still only able to have a max of 6 join for rallys.

[oak edge]

Doesn't count for ĺairs

[red nest]

[small crater]

"monsters excluded" means PvP only. It determines how many people can rally a commander HQ or PvP target building (Wasteland King, Res War/Clash, Wasteland Conquest), and also how many people's troops can occupy those buildings when you control them (how many commanders can send reinforcements at a time assuming the leader has enough troop capacity).

The exception to "monsters excluded" is that I believe it also determines how many people you can have reinforcing the fort during Dead Rising. I expect it might also determine how many commanders you could have reinforcing an ally's HQ, but I've never actually tested that since it would require a bunch of people sending tiny marches so they don't hit the reinforcement troop cap.

[north steeple]

Adding a screenshot isn't working properly within the new chat. It shows up the file picker dialog, but after selecting one, it didn't add it and the file picker can't be opened again. This leads into the issue, that you can't place a ticket, because of the missing required screenshot.
App version: 7.1.263_7.0.179.249
Phone: Google Pixel 9 Pro
OS: Android 15 (Security Patch January 25)

[rain sable]

Why does mine still say Beta and when will it actually work? This is getting really frustrating.

[gaunt shoal]

If your having in game CS issues you can always email them

[rain sable]

@gaunt shoal What is the email?

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[rain sable]

@gaunt shoal thanks I will try that route.

[slate flume]

According to the rules for the Space Labyrinth "All members of the winning State will receive victory rewards...."

I've received rewards on my main. My alt HQs - within the same state - did not get them.

Has anyone else experienced this issue?

[oak edge]

Any account of mine aka my 2 farms that didn't put points in didn't get the rewards

[slate flume]

One of my alts contributed to the event and didn't receive rewards.

But it doesn't say a minimum requirement is needed to get the rewards. Just that ALL members of the winning State will receive victory rewards....

[oak edge]

Huh interesting I'd like this investigated cause someone earlier pointed it out and I thought it was due to not joining

[elfin trout]

neither of my farms got rewards and one definitely contributed to the event

[maiden kiln]

Saw the same thing across numerous farms, reported. Thank you!

[maiden kiln]

Followup to the issue with Space Labyrinth rewards: Did anyone who did not receive rewards gain at least 30 points during the event? Rule 3 is definitely not clear, but I missed this before the event ended:

Looks like second round requires 100 points

[wheat seal]

Cant collect wreckage. It says coming soon. This was from a leftover ticket. But able to still place just before event was over.

[red nest]

As soon as the event ended the wreckage will no longer be playable

Needed to be fully collect before the end of the event

[wheat seal]

Thanks Hela. That's poop.

[red nest]

Just normal

Can’t collect rewards from an event that’s over and no longer viewable

[blazing atlas]

PLEASE fix the relocation bug. I’ve been in Doom since its inception. Only left Thursday for the first Res War slot. Didn’t bother with a shield, as I was in the Doom safe zone, so I “SHOULD” have returned to the same place. Game apparently relocated me from Res War to s46 instead of Doom.

Then miraculously relocated me to my spot in Doom, once all my troops were dead and rss taken.

[night cape]

Relocating in general is messed up. At one time you could bookmark your spot in the hive as the bottom corner of your 4 square and press relocate and it would put you there. Now it seems completely random. Sometimes you can be in a completely open area and choose relocate and it cancels the relocation. This is bad for those trying to escape and fantastic for the monsters that hunt us. Why can’t the only defense work properly?

[elfin trout]

Impossible. It could not have relocated you to another state during valiant conquest when valiant conquest didn’t start for 12 hours past the end of the last possible res war time slot.
When you leave res war, you need to manually re-enter the doomsday map because it ports you back to your home state first

[blazing atlas]

Nopes, I.had eye surgery this week, so haven't been on the account since Thursday. Another person in the same Alliance had his Main, that left from Doom, put in 46 and his mini, that was in 46, put into Doom.

[elfin trout]

It is not a bug. If you enter Res War from the Doomsday map, leaving from Res War will put you in your home state.
You need to manually re-enter the Doomsday map. It will not put you back there automatically when leaving Res War.
It has been like this every week since the event started

[oak edge]

I go straight back to dooms map but I noticed if you wait till the auto kick I go back to state map. But that is very common to go back state map. I had it happen a few times

[blazing atlas]

Again, nope. My main is in s32. It left from Doom Map and was deposited BACK on Doom map. And I did NOT send my s46 account “back” to anywhere.🤷‍♀️ Again, cataracts surgery and first day back in game.

Three people in my s32 Alliance…2 got sent back to 32 when they relocated from Doom, and 3 got sent to Doom when they relocated from s32.

Everyone else went from Doom, back TO Doom.

[red nest]

VC troops come back, so no big deal either way

Impossible to be ported to an entirely different state though

Leaving from res war there are only 2 options:
home state map
Doom map

[oak edge]

Just delete this all this our little haven no one needs to know lol

It's pns they won't lol

[celest portal]

Make what? I see nothing

[oak edge]

Heheheh

[graceful talon]

All dailies are completed but unable to get the 200 points for the wrench. No other daily quests available to reach the 200 points.

[red nest]

It’s cumulatively

It keeps adding up

[graceful talon]

It isnt daily?

[red nest]

Your daily points are capped, the wrench activity points will keep increasing

They won’t reset

[finite lodge]

They want 💴💵💶💷💰

[small crater]

My re-entry timer is looking a little dodgy 😂

[oak edge]

It's a visual bug I keep getting this every once in awhile. If you turn it on and off a few times it fixes or if you ignore it long enough it fixes lol

[small crater]

The button was still greyed out once the timer was done. Restarting the game fixed it.

[final whale]

HQ from another alliance jumped to my alliance territory. Those HQ went to the Doomsday event. Forced Relocation skill does not work on those HQ...

[red nest]

It won’t work because they are technically in a different state

[open spade]

New glitch? Flag ended yesterday and settlement mail received.

[oak edge]

Technically still 1 day 18 minutes ish on it till flag disappears. Not a glitch it's still Technically going

[open spade]

Oh yeah I see it in upcoming still but could have sworn this ended at reset (Sunday for me)... don't recall getting the message a day later previously.

[small crater]

Was it intended not to put a quest visit spot onto the doom map? When I click "go" it points at a blank spot in the far corner, on two different doom maps.

[sage grove]

Marooned Guardian does not show up on Doomsday map

[small crater]

yes, that's what I just said, I'm asking if that's intended or a bug

[worn berry]

Glich with Marroned guardian on the doomsday map.

[crude haven]

Is not on the doom map

[red nest]

It’s been reported

Waiting on answers

[cinder pelican]

Stupid if it’s not on doom. As we all stuck there

[red nest]

If you are looking for the marooned Guardian #❗status-update

[gritty otter]

Issue with doomsday kill and casualty points counting for task. Was not a problem for me until now or just noticed it now.

[cosmic patio]

Auf der Suche nach dem Wächter 🤔

[red nest]

If you are looking for the marooned Guardian #❗status-update

[cosmic patio]

Dann wird mir das auf der doomsday Karte angezeigt....siehe Bild oben.

[wary osprey]

😂😂😂 das ist jetzt nicht der Ernst, oder? Wenn ich schreibe, und mich implizit darüber ärgere, dass in den USA die Hitler-Gruß-Geste legal gezeigt werden kann, werde ich gemuted?

[elfin trout]

you cannot say the name hitler in game, its an instant mute. it will only last 15-30 minutes

[jagged crow]

FACISTBOOK will give you 24 hours off!

[wary osprey]

Still muted😅

[gaunt shoal]

You will have to contact CS to give you a definite time on how long. Or just keep waiting

[hazy narwhal]

Anyone else found arena’s battle buffs is bit buggy??

[worn berry]

Glitch with cooldown timer for doom. (Frozen at 4:53)

Nvm, closing & restarting game fixes it. 😀

[red nest]

I reported it again, hopefully will get fixed soon

[small crater]

The red notification pip for defeating a firefly alliance challenge monster doesn't actually show up until you open up the alliance challenge tab and see that there are unclaimed rewards. So it's easy to miss that a new level has been completed and you need to claim your rewards. Wish they'd have just auto-sent them like they did the first time round.

[granite condor]

Occupied level 7 territory in Doomsday but the quest says not achieved.

[oak edge]

are you still occupying it?

[granite condor]

Yep

[tardy temple]

The chronicle was yesterday

[oak edge]

Thats the chronicle we just got rewards for

[fallen flower]

Anyone know what the 3dwarven is

[tardy temple]

Oh I thought it was the day before. Thanks blue.

[oak edge]

not this game

[fallen flower]

I’m doing a challenge for this game and it says it

[red nest]

Well it’s wrong 😬

[maiden kiln]

Looks like a copy/paste error from another offer, a quick google search might help, but we can't really help here with 3rd party app issues.

[gaunt shoal]

It’s from pnc if I remember right

[split beacon]

Having the same issue!

[elfin trout]

I think it’s 3 star build gear but i can’t say for certain

[lament yarrow]

Battle Report from Doom Battle ☝️

[red nest]

Don’t tag 200,000+ players 🌚 🌚 🌚

[oak edge]

Has this display issue been reported?

yes yes it has been

[ornate coral]

Why, everyone must see what happen, how PNS respect us

[red nest]

It’s against #📚sanctuary-rules

[ornate coral]

Ok, thanks for that, but the issue is not that, issue is that we have again and again errors on this game. We spend our money and PNS give us this frustrating moments

[oak edge]

Honestly i expected display errors when 8 hit thats when alot of people will clash i was still doing damage just couldnt see the words lol nothing extremely urgent to fix

[round bramble]

Bug in observer mode showing old icons

[eager pike]

Mine is stuck in observer mode in the tutorial, and CS told me to.... Turn off observer mode 🤦‍♀️

[gaunt shoal]

Try force closing the game

[eager pike]

I did all that, next step is deleting all game data

[gaunt shoal]

When you restart the game also use the fix button in the top corner as it’s loading up

[eager pike]

I did that first
I just now deleted all data and it's finally fixed
Thank you!

[shut garden]

Is there a known issue for alliance clash using direct relocates rather than the earned teleports in the event? We had 60 earned to used. I ported 4 times. It still showed 60, and then asked me for 2000 diamonds

[gaunt shoal]

It’s not earned teleports. It’s how many times you can port using your locators.

[shut garden]

Thank you. I just don’t remember it taking my personal teleports. Just misread “teleport chances” which is an odd way to say that your direct relocates will be used.

Well that’s a game suggestion. Make event teleports be event teleports and direct relocates are only used in the states. Even with doom. You port back to your home state for events and then need to direct relocate to do anything when you come back into doom.

[worn berry]

Thank you.

[quiet marlin]

Hi, I think have found a bug in the reward of the minigame with sorting the colored water. The reward at lvl15 is 80 Token, followed by lvl16 with 30 and lvl17 with 50 Token. Then with lvl18 it is again 80 Token. I wanted to open up a Ticket at 37Games, but wasn't possible anymore to do so, only a chatbot.

[flint flame]

Can't connect after update, just black screen before loading

[gaunt shoal]

You can email them

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[tiny lichen]

March size down by 500 units, no info anywhere about update or such thing but there was small update while launching the game

[oak edge]

Are you doing doomsday? If so Some of the level 5 buildings have troop size. Did yall lose 1 of these? Cause that would be on par of losing 500

[bleak tulip]

In the Doom event I cannot scout our neighbor state RSS.

These are tiles I should be able to attack. Please fix

[echo echo]

Same

[tawdry blade]

Update super laggy constantly disconnect

[hard pumice]

Are we having issues with Apple Pay for making purchases?

[ruby sierra]

Yes I am as well

[red nest]

Working for me

[sage grove]

is work being done to FIX Timed Tavern?

[gaunt shoal]

What’s wrong with it

[sage grove]

most of the coins I bought from doom settlement are gone ... and there is only 1 tab on Timed Tavern for the new heroes. All else is gone.

[tardy temple]

Federation coins are in Noah’s tavern. Timed taverns event is just hope city Coins

[gaunt shoal]

Go to Noah’s tavern

[sage grove]

ahh ok .. thank you

[red kettle]

I'm confused. It looks like the four timed tavern tabs have been condensed to 1 (the probabilities screen, I think, shows all the heroes that were previously available on the 4, but I can't verify that.) I am currently showing 0 Timed Tavern coins, though I know I had some last cycle that I didn't use, and I won 1 in Apex last week. My Noah's tavern looks no different than before, and I am not qualified for Doomsday.

[gaunt shoal]

It’s not timed tavern coins for this one. It’s hope coins. Only obtained so far during doomsday or money

[solid flare]

WHY?

[tardy temple]

Why which part?

[solid flare]

Why the change for timed tavern.....

[solid flare]

Why the change for timed tavern and I see nothing in Noah tavern that shows using timed tavern coins......

[tardy temple]

This is a special event timed tavern. Only hope city coins can be used not your normal timed tavern coins

The federation coins you can purchase from doomsday shop have a new 5-6* section in Noah’s tavern that pops up only if you have those coins to use.

[solid flare]

Yeah......thats messed up....alot of players didn't have a chance to participate in Doomsday.....things like this are a huge turn off for the game.

[tardy temple]

They also stated there will be more opportunities to earn these hero’s in future events. Nothing specific released yet but more to come.

[oak edge]

Idk if it is a bug but the 15 day dragon ambiance I received... are these not convertible? Also cannot find it anywhere lol

I already got the thing why I need another hidden in my bag lol

[surreal plume]

My question @tardy temple Is where are all my timed tavern coins. I was saving to get 100 and none of my accounts show any in my bags.

If I paid cash money for timed tavern coins I expect them to not vanish

[tardy temple]

Still in your bag

[rustic moon]

Says it's new and available, then says I don't have the VIP for it profile says Vip15

[oak edge]

Alright hit fixed game and see if it pops up. Games been pretty laggy

[devout hemlock]

Casualties from zombie lairs in regular (not doom) worlds seem broken atm. On one level I was getting ~60 in my infirmaries before Doom started, now it's ~1k!!!

[north steeple]

Display issue on Pixel 9 Pro XL (Android 15).
Top of the screen is not alligned properly

[drifting cedar]

Is it me or did the wounded troops from regular lairs go up?

[devout hemlock]

Not just you

[drifting cedar]

PNS developers must be angry about something(s)

[floral cave]

It's not a bug. lairs in doomsday have half of the attack stats compare to regular lairs'.

[oak edge]

I actually think somethings up with lairs. Before when I tested a 49 joint I didn't lose 115k might 😂 the injuries are definitely higher than previous tests before dooms

[drifting cedar]

Yeah, we test a few different lairs and the wounded numbers are definately higher now, post doomsday

[maiden kiln]

Happy to add to report. Really wish all my bookmarked zombie lairs existed before Doom, shame they don't hang around long. If folks have any before/after with comparable setups we'd love to include them.

[devout hemlock]

This is compared to non-Doom lairs before that event started!

[devout hemlock]

Nothing concrete, just the approx numbers from my earlier post with exactly the same heroes and march sizes

[wraith cypress]

Fix this crap. It’s tiresome to have bugged up game every update dev’s roll out.

[native carbon]

Having Issues with dead rising not giving random rewards during event.

[static coral]

What should I do if I top up and don't receive the item?

[gaunt shoal]

Contact CS

[elfin trout]

new hq skin is bugged (2 different players 2 different states)

[elfin trout]

nataly’s new skin is also bugged in the arena lineup display

[bitter cradle]

Not sure if it is a bug or a code oversight in the last update but the timers for the different calls in Noah's Tavern have disappeared.

[gilded zinc]

They're still there, you just have to be specifically looking at that part of the tavern.

[slate flume]

For a 3 question questionnaire that really doesn't offer a chance for players to give actual feedback on the event..... the numbering system is off 🤣

Oh. Nevermind. If you answered "yes" you did have to do all 23 questions. 🤣 best of luck!

[gilded zinc]

Noah's tavern doesn't have the individual timers if you have the new Timed Tavern.

I was trying to report the Noah's Timer glitch via the CS interface under the more tab. It can't read what it says in the top corners so I couldn't get it to take my time/date input.
Sorry for the repeat: I deleted the previous one since it had personal info on it.

[tardy temple]

the symbol at the top right is the confirm button, it does not translate

[digital raven]

Is there some weird thing going on in game now? The weapon messages keep coming up ._.

[unkempt wren]

Was about to post the same. Constant nanos craft messages scrolling. Wonder how many people tried to piggyback 😂

[wanton torrent]

Yup, just over and over again

[cinder swan]

Feels like we are seeing crafts happening across all states

[gaunt shoal]

It’s been reported. Please hold tight

[bright bone]

For nanoweapon creation on all servers, the information is displayed.😂

[wanton torrent]

Also, player marches and troops are being mislabeled. I'm seeing my alliance members names showing on marches that belong to or are going to other alliances

[frigid crystal]

Level 42 lair now has 400k of each troop type. Previously it was 158k

[gaunt shoal]

I checked my old logs. It’s was 400k before then too

[final whale]

My 2 marches are now random nicknames and alliances

[quartz rivet]

Everyone should be gifted an apex weapon design of choice for having to endure the constant crafting notifications going across the screen. Lol. Smh.

[plain elm]

The crafting notification going and going and going...is just not normal.
Please fix the bug.

[quartz rivet]

Guess we should be glad it’s not weapon craft day. Lmao.

[grizzled mauve]

If only the bug was giving these apex away 😂😂

[vale geyser]

WTH,enoughhh🤣

[quartz rivet]

Lol. Really. Of course there would be some person of high intellectual standing report it. Lol. Smh.

[frigid elk]

give me a apex claw atleast for my troubles 😭

[zealous ridge]

How many bugs can you put in one update?
PnS: Hold my beer.

[quartz rivet]

Lmao

[frigid elk]

more like someone messed up the coding in the process of uploading the update😂

[hazy narwhal]

Colors of the queues are wrong. I’m lil LukeSam. Others ones is not even in my guild

[final whale]

Maybe it is their new "march trail feature" 🤣 🤣

[zealous ridge]

No. Look where you can change the march skin. There is now trail.

It will be hearts...
In a game with Zombie in its name... 🤣

[vale birch]

This is a new one. I swear it wasn't me. Another failed update

[vale geyser]

https://tenor.com/view/playing-trumpet-seasonal-depression-sun-costume-playing-music-making-noise-gif-16696791

[rough gorge]

Not even the ones in our state are the ones scrolling lol

[vale geyser]

Do they hear us?🤣🤣

[zealous ridge]

#❗status-update message

Just learn how to code.

[frigid elk]

they did in status-update chat

[frigid crystal]

I looked back and I was looking at the wrong thing. It was 400k. Before I was soloing at 62% now I am failing…

[quartz rivet]

But there will be someone out there making notes of what’s crafted in an attempt to figure out a pattern. Lmao.

[steady fjord]

Noob PNS developers! always do disturb something. Learn proper coding

[rare sable]

An error occurred in the weapon creation message.
Even though no one is making weapons, the notifications don't stop.
Also, 37games has been having errors right after maintenance.
Don't release data that hasn't been bug checked every single time. It's annoying!!

[hazy narwhal]

Obs is punching air

[silk tartan]

They fixed the scroll, but the wrong name on marches is still there

[turbid trail]

This weapon is out text is demoralizing, the game hasn't given red weapons for 1200 days anyway

[steady fjord]

#🦗bug-hunt message

[elfin trout]

piggybacking is nothing but a superstition. you could try messaging CS but i highly doubt that they will compensate you for what is ultimately a player decision

lucky timing with the button press. if you only attempt to craft when piggybacking, of course you would see it as piggybacking being responsible for the apex

none of my apexes have been a result of piggybacking anyone else

there is absolutely no reason for the developers to add more complexity to the code of a random number generator by allowing for exceptions like a higher chance when piggybacking to the rules of crafting

it is absolutely luck and nothing more. CS have confirmed that superstitious methods play no difference in crafting chances.
if you save up all your crafts to try piggybacking, you are gonna have a higher chance of crafting something good simply by crafting more than you usually do

i craft multiple times a day and don’t save up all my blueprints for a chance at piggybacking and i’ve crafted 5 apexes in the last 6 weeks 🤷🏼‍♀️

[steady fjord]

Yes, showing different name for marches

[turbid trail]

I'll play for more than 1200 days, don't do it at all

[craggy pond]

Try restart game, should be fixed then

[elfin trout]

has the new nanoweapon that’s for a new unreleased hero been reported as having been released too early? 🫣

[gaunt shoal]

It’s been said

[elfin trout]

what about if they give me a free one before they fix it 👀

[gaunt shoal]

Not sure lol

[whole furnace]

[hazy narwhal]

Zombie graphics disappeared

[graceful kestrel]

Piggybacking isn't a thing, lol. You see more epic/apex crafts when more people are crafting because there literally more weapons being made. It doesn't mean the odds change. And when people use saved exclusive blueprints, you'll see epics/apex more often because the odds are higher for exclusives - plus you don't know how many are using rare+ blueprints compared to standard.

1 in 100 are the same odds as 10 in 1000. Just because 10 is a bigger number than 1 doesn't change the odds.

And that's not even taking into consideration the confirmation bias, where people who think piggybacking worked for them go on to tell everyone that it works but everyone who got another green deathclaw just thinks they have bad luck.

[old bluff]

Maybe that player just opened lets say 20 deathbass prints and crafted them successively

[tawdry blade]

Egg notification wont disappear after collecting... opened and closed several times still showing

[mellow fulcrum]

Obsidian is punching nothing

[grizzled mauve]

That is epic! I’m 2 years in and still no apex 🤣🤣🤣🤣🤣

[elfin trout]

i spend too much money 🤣

[mild flicker]

Anybody else have nam's arrow animation missing?

[granite urchin]

[devout hemlock]

Has anything been acknowledged about the increased casualties on lairs since Doom? Thanks to report deletion times I can't have one from pre Doom to compare to submit

[oak edge]

After a couple hot fixes that same day mine stabilized out

[nimble vale]

Mine is the same as it was... As I recall, since it had been a month since I could run a lair without it being canceled.

[lime scroll]

All this piggybacking talk and nobody has mentioned the banners not running

[clever pasture]

We have one of our big players that signed up for flag capture on Saturday in the US and after match making was complete he was not on the list for FC… What can be done? <@&742285797725569104>
@wicked ibex

[red nest]

Please don’t tag all mods unless it’s an emergency

[gaunt shoal]

Yes can put in a ticket. But right now nothing can be done

[clever pasture]

Put in a ticket in game? Everytime we do contact CS in game it goes to Beta instead of doing anything and we get no response.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[lament pebble]

Is anyone else's timed tavern coins not showing up for use but you have them in your bag?

[tardy temple]

The timed tavern that is on right now is a special event one. Only hope city coins can be used not regular timed tavern.

[haughty ravine]

the don’t show up in the state chat either

I crafted apex and then epic shortly after and got no banner. Piggyback may not be “real” but we still call out as an alliance to try and help each other.

Any idea when this will get fixed?

[elfin trout]

the lairs in doom had reduced stats compared to lairs on the regular map, hence why you’re seeing an “increase” in casualties compared to doom.

realistically nothing has changed at home

[oak edge]

There was a small issue the first day leaving dooms where my casualties were through the rough compared to pre doom but 1 of the fix updates fixed it. It was a common issue amongst some of us.

[silver perch]

Same for me since Sunday. After several try's it starts sometime

[devout hemlock]

No, this is compared to preDoom casualties. There's an account I duo 48s with and used to only get 60 units in infirmaries each before Doom, now it's almost 1000 each.
Same person setting with the other joining, same march size, same heroes, slightly better stats, just 16x the casualties...

[cedar breach]

I'm honestly not sure where to ask this, but I have a player trying to redeem the PNS code but the spot to enter the code can't be found on their game? I had them check under the settings (for the box tab) and check the notice board, am I not having them do something to find it?

[gaunt shoal]

They must have iPhone. They need to use this link

#🎁gift-codes message

[cedar breach]

Thank you! 🙏🏾

[median niche]

same, thank you!

[nova flume]

Upon selecting a screenshot to upload in the ticket system, the whole form becomes unresponsive.

[tawdry blade]

Thank you for addressing the arena requirements for the duo event but the remaining egg glitch is back

[errant ferry]

Why is it so hard to create a ticket for customer service issues? I paid for my daughters' item and the customer service representative told me to buy it again, even though I showed proof of payment. I didn't get my money back either. And in my account my subscription has been messed up for a while and the game is telling me that I don't have any undelivered items.

[oak edge]

are doing via in game CS? i would more so suggest email for those issues. i tend to find better answers via email

[vocal stratus]

After the lastest update, when “Obsidian” attacks, it doesn’t reach the target. The skill is working and causing damage, but I can’t see the complete animation on the enemy, the situation is the same with “Agent X”.

Just providing very dissatisfied feedback, just in case the developers are not aware.

[uneven moon]

I see obse attack, but it always goes in the middle no matter which target i chose.

[rustic timber]

my pre-doomsday lairs and post-doomsday lairs have a very different amount of casualties with no changes to my march or equipment. I went from ~600ish casualties to 10k or so. Something is definitely broken with lairs.

[zealous pulsar]

Welcome to the club. Apparently this is a known issue for some, but others not being affected.

Not sure if anything is being done about it or looked into tho.

[sage grove]

Glitch. 2nd person in the team cannot access march

[restive dirge]

Is this a bug to only have 10k+ opponent ?
I can't win anything
4k is my max as it's a new account

[rugged kernel]

No need to post the same question different places. It's not a bug.

[restive ledge]

one of my players got zeroed because the map is freezing up

can't drag/tap on anything to interact or port away

[tall osprey]

One of our players has passed [INT]Reckenhausen S:199 X:218 Y:496. His grandson messaged me in the game. I have sent 2 requests to CS to have him shielded. We can't bear to watch him burn during Valliant. Is there anyone else we can reach out to for a permanent shield for Reckenhausen?

[elfin trout]

unfortunately CS are the only avenue for this. have everyone in the alliance reach out to CS. their response times are a little slow but they will get it done. we recently did the same for someone in my state and it took a week or so to come into effect.

my sincerest condolences for the loss of your teammate

[vernal flicker]

So sorry to hear this Dravyne! I hope CS can help you out. In the meantime, hopefully you can get some strong reinforcements from your state into his base

[gilded zinc]

For some strange reason my mini can't get in to help build. Mini placed the mill and an alt/farm is leading because if rally size.

[gaunt shoal]

Is your mini in another building

[daring walrus]

I am not getting the line rewards. This has occurred every time .

[elfin trout]

not sure what this video is trying to show because you clearly did get the line reward?

[red nest]

[uneven moon]

Might be the Get Items line rewards she doesnt get?

[daring walrus]

yes. It is the get line rewards

[elfin trout]

because you need to get lines 10
times before you can claim it

your counter showed you at 4/10 and you didn’t show it again after forming a line so i really don’t know what the problem is

[red nest]

This?

[gilded zinc]

Somehow it ended up in the Fort, lol. Thanks.

[wise thistle]

Hi,
I maybe found a bug regarding valiant conquest.
One of my characters had 7021870 gathering points this morning and I sent out troops again to gather more resources. Right at the end of VC my char got sent back to home state and I had 3 reports in my inbox with 50.8k, 50.6k and 53.4k steel.
The problem is if I go now back to the event page my points are still at 7.02M and not at 7.5M
Same problem for at least one more char in our Alli.

Would be a shame if all those points get lost and you have make sure that all your troops are back 1second or so before the port back and the event ends

[raven spoke]

Depuis la fin de VC, le jeu est très lent et quand je vais sur un bâtiment ou autres, le jeu charge constamment

[fiery summit]

Second time now I have lost tons of resources because my bubble that I used never properly registered

Getting ready to just quit outright because of it. This time it was close to 50m steel, 15m gas, and 80m+ wood and food.

[gilded zinc]

This is a known issue, especially with the 3 day shields.
When you deploy it, screenshot the bar that says you deployed so you have proof, and keep/screenshot the battle logs from where you were hit. Unfortunately CS won't do a thing without these.

[fiery summit]

Mine was with a 24 hour

[red nest]

Known to whom? Haven’t heard anything about 3day shield issues since shield gate

[gilded zinc]

Those of use who've been playing a while don't bother to report since we know it's all but useless. I have seen people report it a time or two since shieldgate.

[red nest]

Been playing for 4 years, never heard anything

[raven spoke]

Personne pour aider ...

[gilded zinc]

1,450 days. I actually witnessed a 3 day fail less than 30 minutes after it was applied.

[gaunt shoal]

I always assume misclick wrong shield

[red nest]

Easy to do with lag

[dim urchin]

Main account and 12 farms, 0 shielding issues 1702 days. No one in alliance shielding issues other than the Facebook incident.

[nimble vale]

Never had one fail in 3 years of playing... I've failed to deploy them, and forgotten to renew them, but once up, they've worked.

[fiery summit]

Still no CS response about it. It's happened twice to me. This time it is big enough for me to consider not playing anymore.

[oak edge]

I've had 24 hours fail a few times like 3 hours early 😂 it was always after recent patches so I am extra paranoid boyt my bubbles lol

[oak edge]

3 day shield glitches have been known for about 3 years now we don't know what causes it. I know people that always use 3 days are fine but know others use a 3 day and it drops early

[red nest]

Mhhhhh we should collect their coords
For science

[pulsar blaze]

someone in same alliance as me having issues with 3-day shields also. been reported. but their failure (to last 3 days) has led to the loss of bns in rss over the last 2 VCs 👀 😩

[gaunt shoal]

CS isn’t 24 hours And very very slow over the weekend. Don’t expect much from this issue

[oak edge]

It would be interesting. I've personally watch a 3 day drop on someone that was offline and should of last till after valiant. The sheer panic of tryna get em online and rebubbling was interesting 😂

[whole furnace]

The 3 day shield bug happens when players accidentally select an 8hr shield and then it only lasts 8 hours

[dim urchin]

Or join a rally on a player - not a lair.
Join a turret/hub in the mud during WK.
Use a 3d shield then go into res war.

[maiden kiln]

Or popped the wrong one cause the ordering changes based on inventory

[oak edge]

That's what I originally thought but i had a friend i watched bubbles with 3 days definitely have a glitch to them. I watched hers cause she had bubble drops. She switched to 24 hours and no more bubble drops.

[jagged crow]

Stop spending money on the game and they might accidentally fix a bug or two!

[rose cloud]

I’ve seen it mentioned already, but not searching for it again…Obsidian is attacking the center, even when the opponent’s center character is dead, and it looks like he stops short. Please fix this.

[gilded zinc]

Agent X is as well.

[fiery summit]

None of those applied to me. I popped a shield and recalled gathering troops so I could return to my home state. The gathering troops registered, but the 24 hour shield did not.

[noble sparrow]

Why don’t I have a box option to redeem codes…yes I have an iPhone

[gaunt shoal]

Because you have iPhone

Redeem Gift Codes:
Android: More > Settings > Box > Enter gift codes
iOS: Tap either of the following links to redeem
Phone：https://gevents.37games.com/gamecode/indexm.html
PC：https://gevents.37games.com/gamecode/index.html

[noble sparrow]

Thanks

[fiery summit]

Still no response from CS. I guess I wont be playing anymore. Not worth losing months worth of rss when the game decides to not properly register a shield.

[zinc kayak]

I have android, and pns suddenly won't open for me. It says the app now has a bug and I need to wait for the developer to patch a fix.

[oak edge]

Even if you got ahold of CS without proper proof you weren't going to get your rss back

[autumn lodge]

40 Zombies are giving Otto frags instead of requiem

[devout hemlock]

Is there any update on whether the lair casualties increase is being looked in to? ~60 pre Doom to ~1000 post Doom on the same level lair with the same two accounts is an awful lot!

[burnt gazelle]

We need to move the HELP button in the infirmary

[steady fjord]

#🦗bug-hunt message

Not able to slide system notifications bar after recent patch.
This happened 1 month back and got resloved, again it occurred.

[rustic moon]

I'd love it if deep healing would SPEED up lol

[analog turret]

I'm kind of problem does anybody know where I go for customer service I have the extra Bill quarry but it won't let me use it except for on what it wants me to build on does anybody know why

[gaunt shoal]

Did you buy it with money?

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

Email them

[analog turret]

No I won it

[gaunt shoal]

You won it? You mean the hammers

[analog turret]

Yes

[gaunt shoal]

Ok. Go stout bagged items and find the hammer in the “other” section. And you will have to use it there. The hammer is not permanent. So once it runs out you will have to get more or just build one at a time

[analog turret]

If you look at the picture I've still got like 17 hours on it and it's not working right and I don't know why

[gaunt shoal]

How many hours is the building you need

[analog turret]

I don't know it doesn't say how long it'll take to build it let's see 18 hours you're right maybe that's why it won't let me build with it okay I thank you very much that tells me why

[gaunt shoal]

The 17 hours you see is how much longer you have it for. Each hammer is worth 1 day of build time

[fiery summit]

I provided proper proof, and they're refusing to help. I'm done with this game I guess and will be requesting chargebacks from my card for the purchases i have made. Not worth playing when I can lose all of my rss due to game glitches.

[red nest]

You may not have any other buildings you can build right now?

[analog turret]

Yes I was just not understanding why it was doing that and when she told me it had the hours you know compared the hours that I finally got it thank you but I'm building other buildings

[fervent pulsar]

AP ruins treasury and Traveling Salesman seemed to have vanished. Can we “fix that bug”?

[oak edge]

Not a bug. It was never a regular event. Which means it can come and go when it pleases.

[small crater]

Whenever I join an alliance, I get a "please join an alliance first" message along with the "Successfully applied to XYZ alliance" message - clearly it's trying to automatically do something like open alliance chat or similar but can't because I'm not actually in the alliance yet.

[quiet python]

The zombiewolf images are.... Off you might say

[slate flume]

It seems like a "wolf in jack-o-lantern's clothing" type of issue 😅

But yes, I too am getting the wrong avatar for the special mob.

[quiet python]

They do disguise as lairs too, sneaky sneaky

[mellow fulcrum]

I am having an issue with the game it won’t allow me to inherit weapons it doesn’t show my old weapons can someone help?

[gaunt shoal]

All your weapons are level 1. Nothing to inherit

[mellow fulcrum]

Ahhhhh

[gaunt shoal]

The color does not inherit

[mellow fulcrum]

Makes way more sense duh I can’t believe I didn’t see that my bad sometimes I don’t think things through apparently lol… thank you and sorry to waste your time

[graceful kestrel]

I think this was what people call a "joke"

[oak edge]

A joke or not alot do actually think it's a bug it hasn't been round 😂

[analog turret]

So I started a new character in a different state and every time we try to upgrade her skills in the alliance hall
And try to use the auto fill for like steel or wood or whatever it tells me incorrect par meter I took a screenshot I hope it captured it does anybody know why it would be saying that and I don't know how to fix it and I don't know what it means

[heady elk]

Is Quick Join slightly broken? I can't join lairs with it

[gaunt shoal]

Think wolf lairs 8 and under

[torpid raft]

Post update, it's missing other people that joined the rally.

[woeful comet]

One language is Dutch that’s what I got on the other look Polish something wrong with the translation for a while during DR

[hearty mica]

Been buying gear promoters from fang shop. They're not showing up in my bag? This is a bummer as I wanted to use them against gear eventually.

[oak edge]

They are loose gear pieces they don't go to your bag as a promoter box they go to your loose open pile of gear stuff in your bag

[gaunt shoal]

Which is also in your bag….

[hearty mica]

Either way I can't locate them?

[oak edge]

So if you go to a gear then click it then click promote you cannot see pieces either? Because if so sounds like 1.You lost them and they fell in a weird abyss or 2. You converted em by accident.

Also are you 10000000% sure you clicked what you said you clicked?

[hearty mica]

I'm having a senior, senior moment. Didn't get what was being said but the penny has dropped. Thanks

[gaunt shoal]

You can located them in your bag down towards the bottom where your open promoters are. It’s about half way down

[devout hemlock]

Has this been recognised as an issue yet, I've seen lots of people complaining about it?
Given how long Doom was I had no reports still available from beforehand to share as evidence

[rose cloud]

I recognize it. I routinely wind up with 10’s of thousands of wounded in the infirmary now.

My posts aren’t showing up in the suggestions area. Is there an issue there?

[elfin trout]

you need to type “!suggest” before your suggestion. anything else is automatically deleted

[vapid umbra]

Is there an in-game bug reporting tool?

[maiden kiln]

Closest would be filing a ticket with CS in game, I believe there is a "Game Error" subject you can pick.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[worldly reef]

Got a bug opening the User Centre, it sits on loading with just a white screen and the 37Games header bar. Tried restarting the game, phone, and using Fix Game but it's still getting stuck there. Is this a known issue or is there a known fix? I've left it for over 10 minutes and it doesn't get any further

[worldly reef]

I also get the same problem when trying to contact CS in game so can't report it there either

[gilded zinc]

You cAn email them. The address is in the pins.

[vernal flicker]

[e-mail]

[kind cargo]

Anyone else with Apple struggling to purchase things all of a sudden? I purchased things earlier just fine, now I can’t get anything to work 😩

[next yacht]

Anyone have any issues with the Firefly event? I have 2 characters and on my main she can do a difficulty 5 all the way through without any help. On my second character he needed help with level 30 on the same difficulty. However they were defeated. How is this possible when my main can win it all on her own?

[dim urchin]

Your 'casualties' are almost triple in the 2nd image. If you're setting for someone else to clear, set with their formation and 5 heroes of their troop type then send a troop type that isn't the supporters.

The one who will beat it sends their best march and no one else sends the same type.

[frigid elk]

do some people get kicked out of a 3 battle duel in arena after the first battle won?

[gaunt shoal]

You mean glory? You need to win 2 out of 3

Could have met someone with no lineup for 2

[pearl kestrel]

I purchased the 3* to hit hq14, but it doesn't look like hq14. am I trippin?

[gaunt shoal]

Buying the gear doesn’t upgrade your hq

It helps reduce the cost

[pearl kestrel]

ohhhhh! gotcha. strange wording

[gaunt shoal]

Should…according to the picture should be free of rss until hq 16

[vast birch]

Deleted my post. I found the problem. Apologies!

[next yacht]

I'm not sure I am understanding your suggestion. Their total combined might is almost 35mill. I use t9s with 25.5mil might of shooters on lady (heroes are ephraim, phoenix, requiem, griffin and hartwell) and t8s with a combined might of 9.2mill in fighters on lord (heroes are zephyr, noct, sanguine, ulrik and seo-yun). I have tried different combinations of fighters for both, riders on lady and everytime the results are still the same. Difficulty 5 level 30 is only 20.5mil in might and the two of them should have more than enough to kill the level.

[red nest]

If you are setting for yourself with a weaker account, then it’s better that account sets with 1 troop and heroes only

Your combined casualties is too high if Lord sends a full march and you will lose

[next yacht]

Gotcha thanks that makes more sense to me

[wet vigil]

The stupid survey button is stuck in the top left corner for me. It won’t move like normal. I’ve tried. Please tell me the survey period is going away soon so I don’t have to see it anymore or accidentally bump it

[tardy temple]

Firefly is not like lairs where you just need to kill more than 50% of the troops. In firefly you need to keep your kill high and casualty low. So just adding more troops does not necessary help you of those troops are not very strong. It will only increase your casualty ratio and make you lose

[rustic moon]

Tile is searchable, and is not marked as assigned but has is occupied.

[red nest]

Happens once in a while
Refresh the game

[vast birch]

Happened to me just now and I only opened the game a few minutes ago.

[mighty turret]

Same as me. Can't switch accounts. I have uninstalled and reinstalled, cleared cache, etc. Same thing. It's just blank screen when I click "switch accounts". It's been like this about 5 days now.

[gilded zinc]

Can you not switch using more/+ >>> settings >>> character?

[mighty turret]

No because my accounts are all separate from eachother. I log in through different emails

[gilded zinc]

Oh. Do you have another device to try with?
Or gone to your App Store and tried updating directly from there?

[mighty turret]

I'm fortunate that I have 2 phones running the game, so I can still use my other phone to access my other accounts since it hasn't had any issues with the switching screen. I did go to the app store and found that it was fully up to date. 🤔

[gilded zinc]

[e-mail] would be your best bet then since in game CS has become the worst joke ever

[mighty turret]

Yes I have noticed that CS has changed into a automated response system

[gilded zinc]

It's changed into a nearly impossible to use interface and they were rarely useful anyway.

[mighty turret]

I noticed that it's nearly impossible to navigate to the help ticket anymore. They take you to a A.I. chat instead. Very disappointing. Hopefully my issue will happen to enough people that the devs will notice and look into....in the near future. 😭

[gilded zinc]

Good luck! And try the email, I've heard better reviews about CS that way.

[mighty turret]

Thank you!

[fair palm]

Ummm, I unlocked the secret character. "UP, UP, DOWN, DOWN, LEFT, RIGHT, LEFT, RIGHT, B, A, START"......
Graphics glitch/bug perhaps?

[placid saffron]

This mini puzzle can't be solved in solving reagent. The only missing piece is dark green.

[red nest]

Some can’t be solved without purchasing an extra tube

[gilded zinc]

This one only has 3 dark green/plus symbol pieces, not four.

[red nest]

4 with the ?

[gilded zinc]

Ahhh, Thank you. Missed the question mark.

[placid saffron]

Boo

[sage grove]

Why is a super rally not showing in the rally tab?

I'm glad I was paying attention. Please fix this or find out if that player is hacking.

[red nest]

Never shows up in the rally tab, they are in the reinforcement tab

[snow oasis]

Missing text, at least English localisation...

[sage grove]

that makes no sense for an incoming rally

[red nest]

The rally tab is for those started by your alliance

[vague jetty]

Hi. Fast comeback gave me zero troops to heal after WK while I got all the 10K points for killings (own and inflicted) in a combat between my HQ20 almighty and a shameful HQ39. Might it be a bug or I don't get fast comeback for a combat against an enemy in the mud?

[gaunt shoal]

Fast come back is only from attacks and defense on turrets and hub

[strong trout]

Found a typo on Wasteland Shop
“Awesome” is missing the last E

[native carbon]

Last 2 times I completed level 11 prison I didn’t receive the bio enhancers?

[clear skiff]

Curious, the new weapon for bebop is showing pic under normal craft, but when check on probabilities it is not there? Can you get under common/ normal build For power drill?

[lusty cloud]

Not sure if it’s a bug or not but it’s not allowing me to log in my main account is through twitter and won’t let me log in😭

[oak edge]

Twitter shouldn't be used in general but the app as a whole is having an issue

[lusty cloud]

Yeah I know i was going to link to another but I didn’t get the chance to yet but if I can get back on it I will do that so won’t have this problem again

[red nest]

Twitter is down someone said earlier

[lusty cloud]

Thank you hopefully itll be back up soon I don’t wanna lose the account

[limber verge]

I heard so too

[wise thistle]

I just found out that the Skill "Mega March" only gives 10% on the troopsize given by HQ and not on the complete march size including bonuses given by heroes, tech and so on.
Either the calculation is wrong or the description of the skill is wrong. It just says march size +10% and everyone i know expects that the bonus is multiplied for the complete march including the bonuses mentioned above.

[oak edge]

It's 10% of what hq gives troop size wise. This isn't specified anywhere from what I know. No wrong calculation just something players had to figure out again lol

[red nest]

Technically your march cap is only determined by hq
The additional troops are boosts from research, weapons, heroes etc.

I assume the boosts works/goes only by a stable variant

PNS math

[red nest]

So many different words used to, March, March cap, troop, troop size, March size

[oak edge]

Yep the wording sucksssssss

[tardy temple]

but its like all other boosts, they dont boost what is already boosted, i.e. item for X% atk boost, only boosts your base not what you have added to your base through research, heros etc.

[ashen spruce]

Due or die?

[velvet finch]

this is the screen when i wanna promote troops

[radiant marlin]

2nd, I have the same problem

[wise pecan]

Seit dem heutigen Update habe ich das. Android und Windows. Bei beiden das Selbe.

[gaunt shoal]

It’s been reported

[wise pecan]

Danke. Bug wurde gefixed

[ionic wigeon]

PC game version: the visual of the button for the viral flood event is missing but you can still click the spot its supposed to be and it opens.

[fallow cobalt]

If you restart game, does the problem get solved?

[ionic wigeon]

Nope. I just tried, still no button.

[hazy narwhal]

I can’t read zombish

[vast birch]

Virus event isn't remembering the offline settings when you log out & come back or switch between accounts. Has to be reset every time, which defeats the purpose.

[vast birch]

I saw that, but how are we supposed to know it's going to work if it looks like it's been reset? Shouldn't the settings just be grayed out but still show what we've selected?

[crude cove]

Restart game.It's same happening sometimes to me on iPhone

[fresh scroll]

Is it a bug that we can no longer upgrade troops once mutants are maxed?

Or are we just forever stuck with troops we can't upgrade now?

[red nest]

#❗status-update

We’ve reported it

[rose cloud]

Anyone else going to a blank green screen when they try to go to the state view to start a lair rally or gather?

[red nest]

Not unusual after an update

[nimble vale]

Briefly, yes...

[elfin trout]

the info for the fighters bash increase and riders charge increase in war fury gives the information for the wrong skill (fighters bash gives info for riders charge, riders charge gives info for fighters bash)

[storm ferry]

is anyone else having difficulty promoting troops? after each one I'm having to close the promote window and re-select the option

[craggy pond]

Forwarded

[craggy pond]

And yes i discovered the same issue after testing 🫣

[rugged grail]

It seems you can overuse the UV Disinfectant in the current event. If I have 160, it allows me to use all of them on a single person even if it puts them above 100 resistance. So effectively, 60 would be wasted.

[soft radish]

Anyone else lose the fungus event after the latest update? Haven’t been able to resolve it.

[oak edge]

Have you tried hitting fixed game?

[soft radish]

Where would I find that option?

[small crater]

when you restart the game there is an option on the loading screen

[soft radish]

Gracias!!! Fixed it

[quasi sinew]

Have used an item to open the extra build slot however still directs to purchase one

[small crater]

if the thing you are trying to build takes longer than the duration of your hammer item, it won't let you use it, I think you can use multiple hammers to increase the duration

[quasi sinew]

Ok yep that was the issue

[bitter imp]

I think Eve's 6star troop bonus might have been meant to be 42k instead of 32k. It would make a lot more sense anyways

With 42k as the +7 the gains would be (+7, +7, and +8)

[elfin trout]

not a bug and has always been like this

[bitter imp]

Doesn't mean it was always meant to be, thought I'd bring it up and see what happens

[elfin trout]

it is definitely deliberate and has been confirmed as such by PNS officials multiple times

[dim urchin]

Same increases as Agent X for rally size, sadly.

[red nest]

It’s been years like this

[austere cipher]

Is it normal for virus resistance to take a big hit at reset? There were a number of people I pushed above 0 but almost immediately after reset some of these people were well below 0

[gaunt shoal]

At reset. 30 min prior everyone gets infected and doubles

[polar terrace]

How much did you push them above zero and how much did they fall after Reset? There is a increase in viral activity to 12/hour just before Reset.

[austere cipher]

Yes and within 10 minutes before reset I pushed a few people to +10 or so

For the last hour, you need 9 resistance to survive the day. I went high at the last minute to be safe but right after reset, some of these people were -20. One was -40. I can be 100% sure they were above 0 at reset. I posted coords in AC and watched everyone go green .

I set myself way high so I knew I was safe so I wasn't watching my own resistance to be sure. I will watch this reset. Just wondering if there is a big reduction at reset.

[polar terrace]

Odd. I just check before Reset since it doesn't really matter until then. But I'll check again after Reset tomorrow out of curiosity.

[austere cipher]

I was watching at reset. This is definately not a case of maybe we didn't boost them enough.

[polar terrace]

Did they get that day's reward? That's all that matters, IMO. 🙂

[austere cipher]

I'm looking into that but timezones are slowing the flow of information. Was just hoping someone here had more immediate answers lol

[tardy temple]

Look at all the troop boost hero’s. 6-7 is consistently a small gain compared to other enhancement levels. So it’s by design.

[gilded zinc]

Designed so we'll buy whatever to get past that abysmal increase more quickly.

[crude gull]

Developers- please fix bug, hitting enter too many times in a row in the chat leads to a violation.

[open jasper]

Anyone else experience this issue? I have been unable to claim the daily 100 resistance box on day 2 and 3.

[red nest]

Nothing happens when you tap the box?

[open jasper]

No. Just shows what could be claimed

[red nest]

Tried the Fix Game Button?

[open jasper]

I did yesterday and opened a ticket in game. I was just able to claim it for today, so hopefully it has been corrected for the remainder of the event. Just missed out on yesterday’s rewards

[rancid zodiac]

trying to Direct Relocate and it wont let me.. top pic shows message, bottom pic shows i have the ability

[analog atlas]

are you in the middle of doing a rally?

[rancid zodiac]

ahhh ok, that was literally the only thing i didnt think of lol - stam stacks

[heady elk]

When in a battle in Alliance Conquest, if I click on Alliance War to join an active lair rally, the game doesn't automatically return me to the Conquest battle afterwards

[small crater]

That happened to me too last night. I was worried I'd lose the battle so I restarted my game to get the "ongoing battle detected" option to get back in

[heady elk]

Yeah same, mine did get me back in to the battle but quite randomly, so didn't lose out overall

[mighty kiln]

The new event does not support a busy real life game play. And the resources to prolong such is not very active for all.

And this is a separate bug. How can someone exceed a quota of the game win there is still dazes of the event??

Meaning it should be additional efforts for us to push beyond the quota we exceed.

I do accept PM's if need further comment from dev.

[graceful marten]

I have these signs periodically since the last update. Normally they get back to normal if I tap “back” button , but sometimes I need to close the app to fix it. It’s a bit annoying

[pallid escarp]

Frames fell off for no apparent reason

[slate flume]

Did you mean expire?
Were they permanent frames?

Most frames are activated for a limited time unless it's a permanent frame.

[gilded zinc]

We can't see the virus things on alliance mates when in another state, although we can see that state's. The icon the help them doesn't show either, and touching the spot where it should be doesn't work.
Event the two in the other state can't see the symbols.

[tall ginkgo]

Why can’t I relocate when in war frenzy mode. It says unable to relocate. When before I could. And everyone else can.

[oak edge]

Are you in a hive frozen? Or are you trying to rando relocate with marches out?

[tall ginkgo]

Not frozen and no marches out

[slate flume]

Are you trying to port to a different state?
You can port within state.

But if you're switching states it's not possible.

[tall ginkgo]

Within states

[knotty fulcrum]

Quest Viral Flood ist verschwunden.

[tall ginkgo]

I agree I feel like the game has become overwhelming and impossible to have a life and progress in the game ever a few levels after the story line stopped. I am about ready to stop playing. I haven’t made any progress and I am falling behind. It sucks because I really loved this game. Now I am just stagnant not getting anywhere.

[proven onyx]

Game lost 100 timed recruit coins. Do I have any recourse to get them back?

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[red nest]

Contact CS

[tall ginkgo]

My login wheel disappeared and I had like 50 coins for it and it has not returned

[proven onyx]

Thank you but there is no option to create a new ticket other than search existing FAQs. Clicking on the Customer Support option takes me into the AI maze that finally returns to the suggestion to contact CS. Still looking for help please.

[proven onyx]

Thank you but there is no option to create a new ticket other than search existing FAQs. Clicking on the Customer Support option takes me into the AI maze that finally returns to the suggestion to contact CS. Still looking for help please.

[fallow cobalt]

try via email

[elfin trout]

these symbols are incorrect, 1st should be fighter and shooter symbols, 2nd should be rider and fighter symbols.

Also the names and descriptions of all of the circled bottom row of stats is incorrect.
They do not provide 15% dmg taken down but instead provide a 15% dmg up boost for your disadvantaged type

[rustic moon]

T1 look like the mutants🌚

[oak edge]

Has there been an explanation for this or is it some kind of display bug. This is EST time. And when she logged back in a few seconds ago it was in the negatives despite having this much 5 hours ago 👀 this has happened a few times to quite a few members

[red nest]

I don’t think it shows the correct numbers until a player logs in

[oak edge]

So if we are trying to help someone offline for the day it can screw them over if not showing properly... that seems like a massive issue if so

[red nest]

Has been happening with us too

[oak edge]

Ugh that sucks massively

[grim fern]

Ich habe mir den 4 ⭐️ Trainer geholt, ist das normal?

[craggy pond]

Wenn du alle 6 Teile auf 5☆ aufwertest bekommst du zusätzliche Attribute

[sharp pendant]

if i have it set to stay at 70% when offline, why am i down to 40% when i log back in?

[oak edge]

Did you run out of green stuff?

[maiden kiln]

Two possible reasons I have seen for this occurring are if you logged out with less than 70% so it's not triggering as you are already below (and you did not have enough vaccine onhand to pass the threshold), or you logged in and out again after setting the option, it's required to reset everytime you log back in.

[sharp pendant]

nope

[oak edge]

So its definitely an add on to the weird bugs happening. This event is extremely buggy ive noticed

[sharp pendant]

ive done everything correctly..set it with plenty to maintain 70%. litert

[oak edge]

Things like
*Feeding someone and putting them in the positives to then be in the negatives 10 mins later despite having enough
*Not properly displaying the amount in their bars they have till logged in also as dumb as having to reset the offline mode every time you relog back in

Alot of this needs fixing

[sharp pendant]

every time i log back it is way less

[oak edge]

And it shouldn't be this event has made me 10 times more paranoid and we are about to enter the 12 decay per hour with these bugs happening

[maiden kiln]

Yeah it's nice to have been given the option to not feel like we're forced to constantly log back in to keep up, but, definitely issues with the current implementation. We'll keep reporting.

[tall ginkgo]

Why do we have to spend days constantly campaigning just to get enough blue and purple books to level up one hero past 70. Especially when we have events like apex where we need to have a full set of hero’s for every troop type. It everyday I have to spend tons of diamonds resetting my hero’s to suit the needs of that day or event. We shouldn’t have to waste so many diamonds resetting our hero’s every day.

[sharp pendant]

i have 5 accounts. it happens on all of them. maybe they just don't want us to log back in to stay above 70%.lol

[oak edge]

Not everyone resets their heros we upgrade the heros we need and slow grow over time. That's not being forced thats you rushing

[maiden kiln]

#📝game-suggestions would be a better place for this, add a suggestion and we can get it into our weekly reports for you!

Also if you'd like to avoid diamond costs the 2-star heros require no diamonds to reset (as they cap @ 70). might require more times resetting them, but it is a cost free alternative.

[oak edge]

This makes me glad I've stuck to the 0 option although i have seen the issue of dropping massively negative using it as soon as i log in

[red nest]

I’d only focus on your main line up and use whatever you have for the other 2 troop types

It’s a passive event

[maiden kiln]

Doh I read the wrong thing from your comment SadizteK, 100% what Hela said 🙂

[tall ginkgo]

How slow does it need to be I am about ready to quit. Tit shouldn’t take a week to get enough books to level up one hero past 70 once not even all the way or even to the point that all of their troop skills are unlocked

[oak edge]

Doesn't take a week if you are doing the right level and never let your ap bar get full

[tall ginkgo]

No level gives you more than 3 each time occasionally it will randomly give you 5. And with all of the other events going on. Are we supposed to not have a real life? I can’t work due to disability and I can’t keep up with everything. I don’t know how people work and play this game. My one friend quit because it was too much and he was one of the best in our alliance.

[oak edge]

For 10 ap in my bar Takes 10 hours to fully fill when I need books like those I make sure to be on every 10 hours which I usually am anyways lol I use 1-19-9 for purple(I know most don't do this) and strictly 1-15-9 if I need blue strictly. Don't need to be on frequently as you think to empty ap

[tardy temple]

#💡help・hints message check here. This is a short term problem, blue books become a roadbloack for a while but you will eventually have tons of these as you grow, then the higher level books will be the issue.

[meager harbor]

Firefly suggestion! I truly hate this event, as an aside.

However, given that we're stuck with it, would it be possible for the R5 or officers to see how many people are currently working on a specific difficulty level? Maybe under Alliance Activity?

[oak edge]

#📝game-suggestions

[rustic moon]

Dead chat

[daring walrus]

A council member has been blocked in all chats on his main account for just over 4 days. I thought the ban was around 3 hours?

[gaunt shoal]

They will need to contact CS to see how long the ban is for

Duration of bans can vary

[daring walrus]

Ok. Thank you. He said it came out of nowhere.

[gaunt shoal]

It’s a mute right? Not a ban

[daring walrus]

I think it is a ban? From all chats. But I will confirm.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[oak edge]

if they are still in the game but cannot talk its not a ban it a mute

[muted garnet]

I.F*CKING.HATE.THIS.STUPID.EVENT.TOO

I don't even care about the perfect frags, would much rather do Nuka every week than this piece of sh*t every fortnight 😂

[unreal dune]

I sent 106uv from my other account and still got -76 resistance. Ot happened yday as well when i sent 153. Fix this!!🤬

[slender crane]

I also had an issue with viral tide event. I had 128 vaccines given to me 3 hours before reset. It says I did not survive even though i was still+18 seconds before reset

[hazy narwhal]

Text I can read it without reading it. But how can I tell how many there are in zombie lair run… c’on

[gaunt shoal]

You want to know how many joined the zombie lair? You have to open the lair

By the chat or the join screen

[hazy narwhal]

See the pic, the red circle 🔴 on the right with no numbering. Bug 🐞

[oak edge]

Lololol it's just a visual glitch that should be fixed if you restart or hit fixed game they happen occasionally

[hazy narwhal]

This is new

[frigid elk]

Got a bug that stage 19 won’t show up for me even though I can blitz’s stage 18-9

[tardy temple]

Could be an hq requirement to move to that level

[frigid elk]

whats the hq requirement? im hq 40?

[craggy pond]

When im not mistaken in difficult 3 Chapter 18 is the last for now

#🩹patch-notes message

But you can feel free to suggest more Chapter for difficult 3 in #📝game-suggestions and hope a lot upvote it 😊

[red nest]

Correct

[warm gyro]

You are correct. That’s currently the last available level as of right now.

[warm gyro]

Jinx lol

[tardy temple]

Sorry I didn’t see it was already in section 3.

[crystal stratus]

When I do rallies or jut lairs heroes % doesn't sum up as it should on the troop dmg

[quartz bramble]

In the current event viral flood. I was at +100%, I a red dot on the event. When I attempted to collect the reward chest it was not available. I had to get back to +100% a second time for the chest to become available. It seemed that the reward locked once I dropped below the threshold.

[gilded zinc]

It's been this way all along: if you don't collect the rewards for being at 100% the first time, you have to do it again. Even two minutes can make a difference because as soon as you reach 99.9% the reward disappears.

[graceful marten]

I have some bug now🙄.

I can’t leave the second page and have to restart the game. “Fix game” button is not working now. The app stops responding when I tap it 🤨

[graceful marten]

The bug from screenshots has been just fixed (that’s fast, ty if you read this🌹). But “Fix game” button is still not working.

[clever prawn]

The recruit coins from the new campaign bosses things aren't showing up. I have done 9 and not received even one.

[shadow ermine]

Same issue, also not getting the blitz tokens

[shadow ermine]

Just fixed for me

[elfin trout]

Why is the change to lvl 1 of campaign only available for some players and not others? I cannot access it on any of my 3 accounts…

[static oak]

Unable to see the color bud that blooms in the campaign, chapter 3, 15-9

[storm void]

There is nothing new for chapter 1 in the pc version, others in alliance using mobile get red blue markers leading to a minigame or something

Both show campaign 1

[storm void]

Are you on pc? They seem to have forgotten about us.

[steady fjord]

Same happened to iPhone and iPad users aswell

[tardy temple]

It is unclear if it is device related, I see them on my iphone, ipad, and samsung tablet. But others cannot, we are waiting for additional feedback.

[storm void]

Thanks for the headsup, is this minigame temporary or going to stay for the campaign?

[tardy temple]

You can play them until you clear it and get the rewards, once cleared they are gone.

[night sandal]

New mini game isn't giving the listed rewards. It appears that I'm only getting one blitz token per, if that.

[verbal musk]

I noticed if you close and reopen the game you get all the rewards

[red nest]

Restart the game

[wise thistle]

I noticed that Agent X Skill isnt working for ultimate.
Trying to beat level 220 at the moment and after i used Agent X Skill nothing happens after 4 rounds or ever.
No 99% Dmg dealt.
Playing on PC.

[tardy temple]

check the bosses skills, many of them are immune to her bomb

[wise thistle]

yeah thats it....thx 😅

[storm void]

what's with the control master minigame you can start from under account, it doesn't seem to give any rewards at all? shows a lot of $$$ symbols when you finish but have yet to see any rewards in game

[elfin trout]

no iOS

[long rapids]

Is anyone actually receiving the blitz tokens for that shooting game in the campaign?

[gaunt shoal]

#❗status-update message

[long rapids]

Thanks I saw that shortly after I posted

[next yacht]

Has there been any answer on why some players have gotten the mini game and other ls haven't yet?

[oak edge]

Pc Version now has the minis in campaign 1... make sure you reload it if you havent been kicked out for a new version

[trim cliff]

Any idea why I only have chatbot available for CS? I cannot create a ticket from iPhone or kindle.

[oak edge]

probably better to email cs that bot is annoying

[trim cliff]

How do I do that? I have never contacted them that way.

[oak edge]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[mint merlin]

Zombie outbreak when event is done?

[gaunt shoal]

Yeah. It’s been reported

[versed rapids]

Must of missed the code merge in the last nightly update

[frigid folio]

Must have eaten too many shroom caps in the last ‘how can we make the game better’ meeting

[meager harbor]

Was I supposed to be able to use up the vaccine and disinfectant today? I couldn't, and now I'm seeing another one of those outbreaks is happening.

[frigid folio]

So apparently the event ended yesterday. Didn’t you get the memo? No, no you did not. Neither did anyone else.
Enjoy the pretty colours 😵‍💫

[hazy narwhal]

The steel output boost is missing in the alliance shop

[polar terrace]

I don't think it appears if the shop doesn't have any stocked. Try stocking it if you're a R4/R5.

[marble shell]

I don’t even have the icons to play it why is that

[oak edge]

If on a phone go to the app store and push the app update through... if on pc close it and relog in it should update to having the minis

[marble shell]

Thank you

[tardy temple]

Yeah this isn’t a bug, your officers need to stock more if you are out.

[tidal jackal]

Tried logging this morning and received all of these notices. Updated the app. Rebooted phone. What’s next? Thanks.

[slow rapids]

Dear Commander✨️

You seem to be having troubles logging onto the game. Try the following adjustments :

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail]

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[gaunt shoal]

Try clearing your cache and using a vpn

[tidal jackal]

New error

Now this

[gaunt shoal]

Are you on Wi-Fi? Can you try service?

[tidal jackal]

Yes. Tried all the steps just short of emailing the email provided.

Someone asked if I cancelled a payment on something. Which I have not. I made a purchase on Saturday though.

[gaunt shoal]

I’m pretty sure it has to do with your local network something there is interfering today

[silent tulip]

I just restarted my phone

[gaunt shoal]

Ok

[tidal jackal]

Ok I’ll have to email them

I tried everything in that list. Even a different device.

[open spade]

Did you try turning off wifi and connecting via your cell service? Just to troubleshoot root cause.

[tidal jackal]

Yes. I have tried that. clearing cache. Deleting and reinstalling. The "fix game" button takes me in a loop. I did the airplane mode strategy.

[sturdy tree]

When you select GO from daily tasks for "boost your resource output" then game sometimes by default jumps to a building that already has a booster. That can't be a thing, so posting it here instead of suggestions.

[oak edge]

Not a bug it takes you to a rss building to boost its not programmed to know its boosted. Just go to one that's not boosted😂

[tidal jackal]

Is my situation a bug or should I be placing this in a different room?

[oak edge]

Did you even try a VPN. There are alot of free ones out there. For awhile i had to use one to play this dumb game

[tidal jackal]

Do you happen to have a name of a free one? You know how "DR GOOGLE" works with information. It would have me do a ton of clicking around ❤️ Ill give you cookies!

[oak edge]

Proton VPN and betternet are the free ones I have still on my pc. Betternet can be obnoxious tho

[tidal jackal]

and these can be used on an iphone?

[oak edge]

Proton should be I know I've seen Apple users say they used that 1

[tidal jackal]

I appreciate the information....I'll give that a try to see if I still get the errors.

[sturdy tree]

Looks like a simple line of code
The less futile taps in this game the better

[oak edge]

I only boost food buildings the button takes me to wood only takes a few extra taps to boost the 1 ya want or you know dont hit the button and go into your sanctuary and boost the 1 you want also less clicks

[tidal jackal]

Was able to try the Proton VPN and although I appreciate the solution. It didn’t correct the issue.

[open spade]

Two things come to mind with iphone and the first sounds silly but it can be a thing... is the date and time correct on your iphone? Second could a restriction been enabled on your iphone (I accidentally do stuff grabbing my tablet all the time 😑) preventing access to online games or specificly pns?

[tidal jackal]

It's funny you mention that....my TV does that randomly sometimes. Just checked and we are bougie....There are no restrictions.

[broken crag]

Do the PnS devs frequent this server/channel? I have a very important request/suggestion. I hope to have it answered ASAP, preferably by a dev directly rather than having a mod as a middleman.

<@&976368143737974794> any official devs among you guys?

[oak edge]

Any game suggestions can be put in #📝game-suggestions

[broken crag]

Welp, that section was hidden for me, but shouldn't that channel be in this section, the 'BUGS & SUGGESTIONS' section?

[oak edge]

It is if it's in your channels. They recently made a new one.

[broken crag]

Well, it was hidden by default, may want to have that looked at. I had to find it in id:customize.

[vale coyote]

I have a problem

I didn’t buy anything but this app costs my money automatically!!! How can I know the purchase history in this app?

[oak edge]

I had to find it there as well to add to my stuff😂

[red nest]

Look in your AppStore

[vestal harness]

Yay.... I can't log in after it updated on my phone. Ideas?

[gaunt shoal]

Try this stuff

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[storm void]

what's up with those stupid campaign 1 mini games on pc? they weren't there, then they finalyl appeared and now they are gone again? and no, i haven't done any yet...

[oak edge]

Don't worry even when it was there it'd bug out the whole game and need to reset couldn't play em probably its good its not there lol

[tidal jackal]

I have this same issue and have gotten nowhere with it all day. Did you have any luck?

[storm void]

It had a ton of blitz and books and some other junk so I'm pissed off. Books are bad enough if they're not dangled before your nose like carrot on a string.

[gaunt shoal]

They are still working on the issues

#❗status-update

[oak edge]

That does not acknowledge why pc version had it show up and disappear again lol

[vale coyote]

Thank you but I cannot submit a new ticket it’s always the robot answer my question

[oak edge]

Use email it is genuinely a better experience

[vale coyote]

Thanks!!

[spice musk]

Hello

[pure cypress]

How do you send an email to support? This stupid bot is getting on my nerves

[oak edge]

[e-mail]

[pure cypress]

Thank you!

[fallow cobalt]

After full restart the game problem still here?

[daring walrus]

Well, it has happened during 2 separate games. (Also- on 2 separate accounts.) Forcing me to end/fail the level; as there are no other options. On each occurrence I was about to complete the level.

[fallow cobalt]

Thank you for you feedback. I will send it to the bug tracker, you can send it to CS via mail too please [e-mail]

[daring walrus]

I appreciate your help soooo much I will certainly send an an email to customer support since, as expected, the chatbot is still “learning” (read: useless), and my support tickets won’t go through- error messages 8 times out of 10.

Also, I had attached a screenshot for both tickets.

[daring walrus]

These are the 2 screenshots

[twin bear]

Help me please

[vestal harness]

After I posted here, I tried logging in again and it actually let me in. Had to be game side

[gaunt shoal]

You need to keep hunting until you get enough Chester frags I think

[twin bear]

I see I try it

[twin bear]

I try 10 times hunt nothing happen 😔

[gilded zinc]

Until you get 10 Chester fragments, not just hunt 10 times.

[twin bear]

10 really?

[twin bear]

Not 0/1?

[oak edge]

Yes 10 frags activate him

[twin bear]

How to know if I got at least 1 frags?

[oak edge]

You can go to your hero page and look in the not obtained tab

[twin bear]

I see tnx

I found it, tnx I have 5/10 xD

[shadow atlas]

Hi Guys, Filter is not working, when a hero is selected the Navigatin arrows, didn’t use the filtersettings

[rigid gate]

Card does not exist, but it's there.

[fallow cobalt]

Already reported. I suggest you also write to CS via email [e-mail]

[rigid gate]

There are many issues with this minigame. Sometimes the card on the table has a value on it, but it's not the real one. I managed to tie a 3 with a 9😰

[rigid gate]

I'll definitely do that.

[fallow cobalt]

Thank you

[fallow cobalt]

What device are you playing on PС or phone? Have you checked for updates? Try installing the latest version of the app and restarting the game. If the problem still exists, let us know.

[merry torrent]

Also whats up with this? Can't even count cards for this minigame

[broken crag]

Frozen, can't do anything. The message spams infinitely.

Okay, about 3 seconds after I returned, it finally let me quit.

[broken crag]

Okay, there is no place where I can report Discord server issues, so how do I report a Discord user for unsolicited friend requests?

[sudden kernel]

I bought a package and got 20 friendship tokens. I already had 6 bumblebee frags I spun 10 and got 3 more frags that put me at 9. However it put me at 52 spins so I claimed my “reward” supposed to be 5 more bumblebee frags and minor stuff , which I received none of!

I really want my frags that I’m owed

[dim urchin]

Box at 50 pulls shows perfect frags as the rewards for me.

If it shows bumblebee at 50, screenshot it and do the mail method of contacting CS with the screenshot.

[sudden kernel]

I’ve never had to do this before

[gaunt shoal]

You have the 100 box selected

[sudden kernel]

No it’s the 50

[gaunt shoal]

It’s the 100 your looking at

[sudden kernel]

Let me go check

[oak edge]

The 50 box is perfects as Mola said and showed

[fallow cobalt]

You can write me DM and show me a screenshot.

[coarse osprey]

You probably already know but equipping cores to bumblebee doesn't change your stats at the moment.

[mellow valve]

Under the holiday events the allicons plan it's not giving me the Allicon teeth rewards that says I can get them from dailys, lairs,campaign,arena and buying packs I have not gotten a single allicons teeth from the even and I have done multiple lairs and campaign and should have the teeth but I have not gotten any

[coarse osprey]

You have to go hit the allicon guy to get the teeth with the energons collected

[broken crag]

Yeah, you get energons for those things, which you use on the allicon on the world map (which you can access by tapping the Go button in the Allicon's Plan event page).

[pearl totem]

So I think due to one of the updates, the place you can input the gift codes in game has vanished. It might be a bug as I can’t find it anywhere in game.

[gilded zinc]

If you're Apple they don't allow in game codes any more. #🎁gift-codes the external link is in the pins.

[pearl totem]

I see

[daring portal]

I have to agree with that. Solitaire had had some bugs. The best example had been. At the bottom there was only one map left and when I clicked on it it was shown that there was no map anymore although the map was visible

[crude cove]

Something weird happened with Bumblebee frags wheel.
I've had 9/10 frags, spun 10x, got 2x 1 frag, and i still have 9/10... 🤷‍♂️

[oak edge]

Are you sure they weren't optimoose frags?

[crude cove]

When I'm looking now... Nope. Lol.
Both are yellow

[gaunt shoal]

This isn’t the first incident or recording of this. You will have to messages CS. And future spins try and get screen shots

[crude cove]

I will. Will create CS ticket to check spins logs

[small crater]

iPhone 11, iOS 18.3.2 (but not a new issue, has done this for ages)
Party map has a strip of the regular UI at the bottom of the screen

[gilded zinc]

I have had this since party began.

[crude cove]

It's iOS dependent, not game. The same is for example during chip modification thing perfectly hiding chances percentage/attempts. on Android phones, this UI strip can auto-hide and be triggered, but not on iOS.
It's at least grayed out, which means it's locked so you have to swipe twice to minimize game.

[tall ginkgo]

My break loose didnt earn points when I trained units but the ace commander did

[tall ginkgo]

On both accounts?

[tardy temple]

ace commander has been active since reset and grants points for using speedups, BL started when shortly after you posted and only counts points for completed units trained. Did you finishing training and collect new units?

[flat jasper]

I keep getting Optimus prime and not bumblebee

[tall ginkgo]

Break loose training was active when I started training units.

Ohhhh i get it. But I didn’t get points for the build research train units either

[tardy temple]

Yeah you get points for completing not starting.

[pale ivy]

Hello... since yesterday, i can not continue access my account. i make new farm account, after the first page (Amber talk) i click, and continue to advertising page... on this advertising page i can not click anything to continue. i already try on my mobile phone or PC, still have this problem. Please fix this problem

[gilded zinc]

Try pressing fix game in upper right of splash screen. It's whitish grey so hard to see.
Try downloading updates directly from your App Store.

[pale ivy]

Done... problem solved. Thanks a lot

[cunning vortex]

I didn't get my frags from the Planetary Friendship wheel. I have spun 40 times, I hit a couple frags on the wheel, but I only have 2 frags (which includes the 2 I'm supposed to get from the chest)

[fallow cobalt]

Contact support please.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[cunning vortex]

I'll give it a try. thank you

[fallow cobalt]

mail best option 😉

[cunning vortex]

thank you.

[hard pumice]

Is anyone have a problem with the Alliance Showdown not changing the unique option for player? I have had the same option appear 4 times in a row, all three of my characters.

[oak edge]

That's normal lol

[gilded zinc]

I haven't.
Unfortunately their rng/algorhythm isn't as random as they would have us believe. It's about as random as water trucks going the exact same direction three times in a row in the same war.

[gilded zinc]

How can one team person hold so many buildings? The yellow ones.

[oak edge]

did they leave em after occupying it?

[nimble vale]

It happens to me rather frequently

[tardy temple]

our alliance has held the entire board at times, one person can hold 5 buildings, so doesn't take many to take them all.

if they are listed as the same person, then yeah they could have taken it and then left. will still show their name until someone else take the empty building.

[gilded zinc]

No, they didn't take then leave.
One person can't hold 7 buildings, lol.

[tardy temple]

Also need to make sure they don’t have a second account with the name like the other but one character or space different.

[gilded zinc]

🤷‍♀️ it was working properly for main alliance clash

[oak edge]

You didn't show us physical other proof that they didn't leave to go truck chase. And if any of those are under nap they won't change alliance hands and stay yellow till hit

[lament pebble]

All forts are not stationed right now

[red nest]

?

[gaunt shoal]

👀

[gaunt shoal]

What

[slate basalt]

Is this normal? I thought my training cap boost is supposed to be 120% of my might lost. This makes absolutely no sense

[gaunt shoal]

How did you lost the troops.

[slate basalt]

Yeah, it was explained to me that only troop loss from the turret and hub attacks count towards fast comeback. That sucks because I didn't know that.

[gilded zinc]

There’s definitely a learning curve at first.

[echo sparrow]

Hello,I can't access/switch to one of my accounts in game,can some please assist me or tell me what I should do?ty in advance

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[uneven pumice]

Not sure if this belongs in here or not, or if it has ever been posted before, but here it goes. When setting arena defense for Hero Duel-Survival, if you play on both mobile and PC, the defense does not get set on both. For example, if I set my defense while playing on my phone, and then play on the PC version later, the defense is not the same, and I have to then set my defense on the PC version. The defense should carry over between versions, everything else does in the game. If I turn on a shield on the PC, it is also on when I use the mobile version. If I send out gatherers on one version, they are also out gathering when I log on the other version. So why doesn't the defense change for both versions?

[small crater]

Lately there is at least a 5 second lag between tapping on Apex Match and actually entering the event screen.

[rustic moon]

Hi I wanted to join a mion lair rally and it gave me error I couldn't join ... this was the message writen on the screen when I tapped Join rally

[red nest]

Maybe it was already killed?

[dry hare]

Can we in anyway contact customer service from game or have they removed that ?

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gilded zinc]

The line ups are different between phone and tablets as well. So are lair set ups. Annoying to be sure.

[dusky pond]

Hello, have any of you ever had the following problem: fragments not received during events, as well as fragments not received during purchases? Contacting support is a pain in the ass in the game. I'm in contact with my GM because I put irrefutable proof under her nose, and she responds sideways as if she had smoked crack...

She told me I won 2 shards of keanu reeves, while leah is still not available in our state then she tells me the reward for phase 10 was 2 xavis..... while we are on a week of "get week" events with phoeni

[dusky pond]

Now she's telling me about it like it's yesterday's reward, those fragments still don't exist on our server

[slate basalt]

I'm using a 50% training boost, and we also currently have a 30% training boost, yet it still is taking meat nearly 17 hours to train only 1600 troops... is this normal? Because it definitely does not take me 32 hours to train my troops without these boosts.... so am I missing or misunderstanding something here?

[vast birch]

The wording in the final bit about the diamonds in Valiant should be corrected for clarity as none of the mines are worth that much. There's a max limit on points for them, but the highest mines are 400 diamonds (or is it 500? Been a while since I went after a lvl 5).

[gaunt shoal]

500 for level 5 each. You can gather a total of 8k

[vast birch]

That's what I thought,but for some reason I had 3k stuck in my head and didn't want to specify the max 😂 Either way, the wording makes it seem like there's mines with 8k diamonds in them (I wish).

[rustic moon]

It was not finished, I tried 5 times...finally after closing the game it worked , weird

[red nest]

Unfortunately happens sometimes, I had a something quirky the other day, got fixed by restarting

[small crater]

Fix the excessive hero icon load times in match 3 levels. It seems that the first arena or campaign or UC level I enter in a given game session takes upwards of 10 seconds to finish loading in (my heroes start as very low res pixellated images, and enemy heroes don’t show at all other than the circles under their feet), and during that period rage abilities also don’t display correctly and I am unable to flee the battle. This is happening on multiple devices and both Android and iOS. Why is this happening? Is it downloading all the hero icons from the server every session instead of just getting them once and loading them from local storage? If so whyyyyyyy???

[gilded zinc]

Mine used to be like that.
Are you, by chance, using a tablet?

[small crater]

Nope, I just checked again and it seems to only be happening on my Android devices, and weirdly, worse on my newer one than my older one, but they're both Pixel-series phones. I'll try deleting my cache and seeing if that fixes it.

[maiden kiln]

Could also try toggling your Frame Rate/Graphics options, that sounds very much like how my farms operate when they are set to Low/Medium.

Can take up to 15-20s to load enemy team in match 3 etc

[oak edge]

Turn your phone off for 15 minutes and turn back on. Usually fixes things like that why no clue. I just assume phones running on overdrive or something. I don't do tech stuff that's how my partner fixes the weird crap

[small crater]

That did the trick, thank you! I don't remember setting the frame rate to Medium in the last few weeks but apparently it got toggled. Funny that something that is supposed to improve performance actually dramatically degrades performance 🫠

[maiden kiln]

Woot glad that helped!

[gilded zinc]

Some updates and maintenances reset settings first some reason

[floral sun]

Crack smoker

[red nest]

Please read #📚sanctuary-rules

No name calling/offensive comments

[floral sun]

I wasn't calling him a name I thought his terminology and his post was clever and funny

[red nest]

That one violates rules too 😂

[red nest]

No offensive comments
#📚sanctuary-rules

Bugs can definitely be reported without making cracking comments

[daring walrus]

UC
My 5th ranked hero, among all heroes is 350. However- my hero challenge level is showing 310.

[tardy temple]

Fox is ranked higher than some at 350 so your top 5 hero’s are not at 350 yet.

[daring walrus]

My 5th ranked hero is Edward Teach- 350

[tardy temple]

All of your top 5 hero’s need to be at that level for your UC champs to be there as well.

[daring walrus]

It specifically says "the hero" ranked No. 5

[gilded zinc]

Fifth hero..yours is Leah at 310

[gilded zinc]

No, he's ranked second going by the order they're listed in

[daring walrus]

Nooooooo. Not in the UC Lineup. THE HERO, Ranked #5 among ALL heroes Edward Teach.

[gilded zinc]

Ranked heroes in the colours you can use on that level.

[red nest]

All eligible heroes for that UC level

The rest don’t exist for that level

[daring walrus]

Nope. I have another account. I will show you.

[gilded zinc]

Yup. Same level. Oops. 225 level.

[red nest]

I don’t get it

[gilded zinc]

Your fifth highest is Requiem at 210

[daring walrus]

Based on what you all are saying- I shouldn’t have my others boosted to 310 if my “top 5 for this current UC challenge” aren’t all at 310. But they are. Because my #5 hero is at 310

[red nest]

Nope she’s 210

[daring walrus]

My hero challenge level is 310 😂 because my #5th ranked hero among all heroes is at 310 🤣

[red nest]

Eligible heroes for level of the UC challenge

Not your total heroes, only those available for that particular battle

For that level,the other heroes don’t “exist”

[gilded zinc]

IF the heroes are greyed out, they can't be used for that level and, therefore, their ranking doesn't count.

[red nest]

I don’t even know what’s deployable on 229

All red?

[daring walrus]

1st- it clearly does not state that. 2nd- how can my hero challenge level be at 310, if 3/5 of the top 5 are not all at 310 (because my #5 ranked hero among all heroes is at 310) that is the only possible way.

[red nest]

The game gives players an advantage by raising all up to 310 etc if the 5th eligible is below that threshold

[gilded zinc]

They count number of kills for those heroes, among other things.
If you find the writing unclear, put it in #📝game-suggestions

[daring walrus]

I believe I was on 226? When I tested it. I will have to get this account to 230 to show you a side by side comparison.

[gilded zinc]

229 shouldn't be all one colour

[red nest]

The level increases
Your heroes get boosted for the battle if your 5th eligible hero is below that number

[daring walrus]

Omg. Nevermind 🤣
I don’t think you guys will understand, until I get both accounts to the same level again.

[gilded zinc]

Ugg! I'm at 269, I think. Three of the ones I hate facing!

[graceful kestrel]

@daring walrus I think what the text should say is "the lowest level of your top 5 ranked heroes among all heroes" instead of specifically the 5th hero.

[tall ginkgo]

How come in match 3 games my hero’s that have a potential to stun like ephraim and requiem NEVER stun enemies any more but my enemies stun me EVERY SINGLE time when they use the same hero’s? And why does their rage build even when match 3 tiles are missing the hero’s that correspond to them and even when they use tiles go DONT hit them and my rage seems to take longer and longer to build?

[tall ginkgo]

They use to stun enemies now they never do.

[daring walrus]

I have been stuck at 230 for months 🤣

[small crater]

For the same reason that when an enemy Marlowe slaps you with his tentacles none of your heroes can hit a dang thing, but if you use Marlowe the enemy still hits you with perfect precision 😂

[gilded zinc]

Marlowe's skill set says "a chance to stun"
Requiem's says "a chance to paralyze"
That's one reason I don't use them unless I have to, because that 40% chance is not good enough.
Their skills do work, I've had it happen.
If you want guaranteed effects use heroes like Mars whose increased heal always works, so do his other skills. They do not say "chance".
@daring walrus I was at UC 250 for two years: it's all purple so start strengthening them now. You will get there. Agent X's bomb does not work on the back line from here on out; her reduction in rage gain does though, so she's still useful.

[graceful kestrel]

One of the reasons I don't use Req in match 3 unless I'm absolutely forced to. Not only is her attack target random, it also doesn't guarantee a stun/poison. Garbage

[gilded zinc]

And she dies too quickly, even at higher levels. Scarlett dies quickly too, even faster if hit by her own weapon.

[graceful kestrel]

McCarty is my go-to red hero, but Teach and Dara are both great (just harder to get to a good enhancement level)

[wicked hawk]

Another Rigged Event It Seems. Can the developers try to make it more discreet atleast smh

[gaunt shoal]

I’m not sure this is meant for this channel. Could possibly be better in game suggestions with an actual suggestion on how they could fix it

[spring valve]

Seems like I'm not able to buy organ modifiers in the prison shop anymore. It says it's still locked, but clearly it isn't.

[gaunt shoal]

Is there a timer on it. Could you show it please

[kind kernel]

So I was at 39xx points for this duel event and my opponent forfeited immediately, thus theoretically giving me the 100 points for a win necessary to hit 4000 and become Duel Legend. Instead, it moved me to 3940. I play another match and win, screenshotting the recap screen saying I am now at 4040 points and again, theoretically Duel Legend. When I get back to the base screen, it says I'm still Duel King 3970 and has given me no credit for hitting 4000. I get that the game automatically grants you a loss the first time you're up for promotion so it forces you into playing dozens more matches before you get back to promotion, but this is just comically offensive..

[viral steeple]

Why i cant play the Uninvited Guest event to obtain the autobot frame?

[red nest]

Did you reboot the app?

Try the fix it button

[viral steeple]

I did.that

[red nest]

Reported it to the higher ups

[viral steeple]

I dnt know how and whereabout. Never had issue be4

[tall ginkgo]

I realize that it says a chance to stun what I am wondering is why does the npc ALWAYS Stun me every single time they use their rage skill. And every single time I use it now it literally never does anymore it use to but now it doesn’t. I thought maybe it had something to do with them being a higher level. So I reset and used them at a lower level and still the same thing.

[vast birch]

Tbh I've been noticing this about Requiem lately as well. Idk if they nerfed her somehow, but she's not as effective as she used to be.

[tall ginkgo]

All of my “has a chance to” hero’s are like that now.

[vestal ridge]

Hello. I bought 100 extra tries on my largest account with diamonds for the current match game. I bought 50 extra tries each for my smaller two accounts. ALL the extra tries disappeared at reset even tho the event is still ongoing. How is this fair or specified? This is a loss of 50k diamonds. This is ridiculous. And happened before during the card duel event-I was told event matchmaking is over-only shop is now available. Well, now the event is still ongoing & this STILL happened. This is not right or fair.